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ZT400 Series
Industrial Printer
User Guide
P1066582-004
© 2018 ZIH Corp. and/or its affiliates. All rights reserved. ZEBRA and the stylized Zebra head are trademarks of ZIH Corp., registered in many jurisdictions worldwide. All other trademarks are the property of their respective owners.
Information in this document is subject to change without notice.
For further information regarding legal and proprietary statements, please go to:
COPYRIGHTS: www.zebra.com/copyright
WARRANTY: www.zebra.com/warranty
END USER LICENSE AGREEMENT: www.zebra.com/eula
SOFTWARE: www.zebra.com/linkoslegal
Terms of Use
Proprietary Statement This manual contains proprietary information of Zebra Technologies Corporation and its subsidiaries (“Zebra Technologies”). It is intended solely for the information and use of parties operating and maintaining the equipment described herein. Such proprietary information may not be used, reproduced, or disclosed to any other parties for any other purpose without the express, written permission of Zebra Technologies.
Product Improvements Continuous improvement of products is a policy of Zebra Technologies. All specifications and designs are subject to change without notice.
Liability Disclaimer Zebra Technologies takes steps to ensure that its published Engineering specifications and manuals are correct; however, errors do occur. Zebra Technologies reserves the right to correct any such errors and disclaims liability resulting therefrom.
Limitation of Liability In no event shall Zebra Technologies or anyone else involved in the creation, production, or delivery of the accompanying product (including hardware and software) be liable for any damages whatsoever
(including, without limitation, consequential damages including loss of business profits, business interruption, or loss of business information) arising out of the use of, the results of use of, or inability to use such product, even if Zebra
Technologies has been advised of the possibility of such damages. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Part Number: P1066582-004 Rev. A
Declaration of Conformity 3
Declaration of Conformity
We have determined that the Zebra printers identified as the
ZT410 and ZT420
manufactured by:
Zebra Technologies Corporation
3 Overlook Point
Lincolnshire, Illinois 60069 U.S.A.
Have been shown to comply with the applicable technical standards of the FCC
For Home, Office, Commercial, and Industrial use
If no unauthorized change is made in the equipment, and if the equipment is properly maintained and operated.
5/25/18 ZT400 Series User Guide P1066582-004
4 Declaration of Conformity
Compliance Information
Compliance Information
FCC Compliance Statement
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
1.
This device may not cause harmful interference, and
2.
This device must accept any interference received, including interference that may cause undesired operation.
•
•
•
•
Note • This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.
FCC Radiation Exposure Statement
(for printers with RFID encoders)
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 20cm between the radiator and your body.
This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.
Canadian DOC Compliance Statement
This Class B digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.
P1066582-004 ZT400 Series User Guide 5/25/18
Contents
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6 Contents
Connect a Computer to the Printer’s Serial or Parallel Port . . . . . . . . . . . . . . . . . . . 73
Connect to Your Network through the Printer’s Ethernet Port . . . . . . . . . . . . . . . . . . 81
Clean the Exterior, the Media Compartment, and the Sensors . . . . . . . . . . . . . . . . 155
P1066582-004 ZT400 Series User Guide 5/25/18
Contents 7
6 • Using a USB Host Port and the Print Touch Feature . . . . . . . . . . . . . . . . . 201
Exercise 1: Copy Files to a USB Flash Drive and Perform USB Mirror . . . . . . . . . . 205
Exercise 2: Print a Label Format from a USB Flash Drive . . . . . . . . . . . . . . . . . . . . 207
Exercise 4: Enter Data for a Stored File with a USB Keyboard and Print a Label . . 210
Exercise 5: Enter Data for a Stored File with a Smart Device and Print a Label . . . 212
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8 Contents
Notes • ___________________________________________________________________
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P1066582-004 ZT400 Series User Guide 5/25/18
1
Introduction
This section provides a high-level overview of the printer and its components.
Contents
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10 Introduction
Printer Options
Printer Options
The available printer options are shown in
Figure 1 . For information about the print modes that
can be used with the printer options, see
Select a Print Mode on page 26
.
Figure 1 • Printer Options
1
3
2
4
3
4
1
2
Tear-Off (standard)
Peel with Liner Take-Up option
Rewind option
Cutter option
P1066582-004 ZT400 Series User Guide 5/25/18
Introduction
Communication Interfaces
11
Communication Interfaces
The communication interface connectors are shown in Figure 2 . A ZebraNet wireless print
server option may also be present on your printer. You may send label formats to the printer through any communication interface that is available on your printer.
• For detailed information about the types of connections available, see Communication
.
• For instructions on when and how to connect your computer to one ore more of these
communication interfaces, see Install the Printer Driver and Connect the Printer to the
Figure 2 • Location of Communication Interfaces
Internal wired Ethernet print server
Serial port
USB port
Parallel port (optional)
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12 Introduction
Communication Interfaces
Data Cables
You must supply all data cables for your application. The use of cable strain relief clamps is recommended.
Ethernet cables do not require shielding, but all other data cables must be fully shielded and fitted with metal or metalized connector shells. Unshielded data cables may increase radiated emissions above the regulated limits.
To minimize electrical noise pickup in the cable:
• Keep data cables as short as possible.
• Do not bundle the data cables tightly with the power cords.
• Do not tie the data cables to power wire conduits.
P1066582-004 ZT400 Series User Guide 5/25/18
Introduction
Printer Components
13
Printer Components
•
•
Note • The components inside your printer are color-coded.
The touch points that you will need to handle are colored gold inside the printers and are highlighted in gold in the illustrations in this manual.
The components associated with the ribbon system are made of black plastic, while the components associated with media are made of gray plastic. Those components and others are highlighted in light blue in the illustrations in this manual as needed.
Figure 3 shows the components inside the media compartment of a standard printer.
Depending on the printer model and the installed options, your printer may look slightly different. The components that are labeled are mentioned in procedures throughout this manual.
Figure 3 • Printer Components
1
2
3
10
4
5
6
7
8
9
1
2
3
4
5
Media door
Printhead pressure adjustment toggles
Control panel
USB host port (may be single or dual)
Printhead assembly
6
7
8
9
10
Printhead-open lever
Ribbon take-up spindle*
Ribbon supply spindle*
Media supply hanger
Media supply guide
* This component appears only in printers that have the Thermal Transfer option installed.
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9
10
11
12
13
14 Introduction
Control Panel
Control Panel
The control panel indicates the printer’s current status and allows the user to control basic printer operation.
6
7
8
1
14
2 3
15
4
16
Figure 4 • Control Panel
5
5
6
1
2
3
4
7
8
9
10
11
12
13
14
15
16
STATUS light
PAUSE light
DATA light
SUPPLIES light
These indicator lights show the current status of the printer. For more information, see
•
•
NETWORK light
The display
shows the printer’s current status and allows the user to navigate the menu system. An optional color display is available for purchase.
Contact your authorized Zebra reseller for more information.
RIGHT SELECT button
LEFT SELECT button
These buttons execute the commands shown directly above them in the display.
The UP ARROW button changes the parameter values. Common uses are to increase a value or to scroll through choices.
The
OK button
selects or confirms what is shown on the display.
The LEFT ARROW button , which is active only in the menu system, navigates to the left.
The
RIGHT ARROW button
, which is active only in the menu system, navigates to the right.
The DOWN ARROW button changes the parameter values. Common uses are to decrease a value or to scroll through choices.
The PAUSE button starts or stops printer operation when pressed.
The FEED button forces the printer to feed one blank label each time the button is pressed.
The CANCEL button cancels label formats when the printer is paused.
Press once to cancel the next label format.
Press and hold for 2 seconds to cancel all label formats.
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Printer Configuration and Adjustment
Control Panel
15
Navigating through Screens in the Display
Table 1 shows the following:
• the options available for navigating through the screens in the control panel display
• how to select or modify things shown on the display
Table 1 • Navigation
Idle Display
XXXXXXX
XXXXXXX
HOME MENU
SETTINGS
Home Menu
At the Idle Display ( Figure 5 on page 17 ), press
LEFT SELECT to go to the printer’s Home menu ( Figure 6 on page 17 ).
To move from icon to icon in the
Home menu, press any of the
ARROW buttons .
When an icon is selected, its colors are reversed to highlight it.
SETTINGS menu icon
To select the highlighted menu icon and enter the menu, press
OK
.
Press
LEFT SELECT to exit the
Home menu and return to the Idle
Display. The printer automatically returns to the Idle Display after
15 seconds of inactivity in the
Home menu.
SETTINGS menu icon highlighted
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16 Printer Configuration and Adjustment
Control Panel
Table 1 • Navigation (Continued)
User Menus
▲
XXXXXXX
XXXXXXX ▼
Press
LEFT SELECT to return to the Home menu.
The printer automatically returns to the Home menu after 15 seconds of inactivity in a user menu.
▲ and ▼ indicate that a value can be changed. Any changes that you make are saved immediately.
Press the
UP ARROW
or
DOWN ARROW to scroll through accepted values.
XXX
To scroll through the items in a user menu, press the
LEFT ARROW
or
RIGHT ARROW
.
A word in the bottom-right corner of the display indicates an available action.
Press OK or press RIGHT SELECT to perform the action shown.
Menu Shortcuts
TOOLS MENU
GO
TOOLS MENU
GO
PRINT INFORMATION
SETTINGS
START
▲
LANGUAGE
ENGLISH ▼ ▲
DARKNESS
10 ▼
START
To go to the next user menu from a menu shortcut, press OK or press RIGHT SELECT to select GO .
To continue to navigate in the same user menu, press the LEFT ARROW or RIGHT ARROW .
P1066582-004 ZT400 Series User Guide 5/25/18
Printer Configuration and Adjustment
Control Panel
17
Idle Display, Home Menu, and User Menus
The printer’s control panel includes a display, where you can view the printer’s status or change its operating parameters. In this section, you will learn how to navigate through the printer’s menu system and change values for menu items.
Idle Display After the printer completes the power-up sequence, it moves to the Idle Display
( Figure 5 ). The printer cycles through its IP address and information configured by the user.
Figure 5 • Idle Display
PRINTER READY
V75.19.6Z
1
2
1
2
The printer’s current status
Information that is set through
Home menu shortcut
Home Menu Use the Home menu ( Figure 6 ) to access the printer’s operating parameters through the eight user menus (
Figure 6 • Home Menu—Standard (Left) and Optional Color (Right)
HOME MENU
SETTINGS
Exit and return to the Idle Display ( Figure 5 ).
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18 Printer Setup and Operation
Types of Media
Types of Media
Important • Zebra strongly recommends the use of Zebra-brand supplies for continuous high-quality printing. A wide range of paper, polypropylene, polyester, and vinyl stock has been specifically engineered to enhance the printing capabilities of the printer and to prevent premature printhead wear. To purchase supplies, go to http://www.zebra.com/supplies .
Your printer can use various types of media:
• Standard media —Most standard media uses an adhesive backing that sticks individual labels or a continuous length of labels to a liner. Standard media can come on rolls or in a fanfold stack ( Table 2 ).
• Tag stock —Tags are usually made from a heavy paper. Tag stock does not have adhesive or a liner, and it is typically perforated between tags. Tag stock can come on rolls or in a fanfold stack ( Table 2 ).
• Radio frequency identification (RFID) “smart” media —RFID media can be used in a printer that is equipped with an RFID reader/encoder. RFID labels are made from the same materials and adhesives as non-RFID labels. Each label has an RFID transponder
(sometimes called an “inlay”), made of a chip and an antenna, embedded between the label and the liner. The shape of the transponder varies by manufacturer and is visible through the label. All “smart” labels have memory that can be read, and many have memory that can be encoded.
Important • Transponder placement within a label depends on the transponder type and the printer model. Make sure that you are using the correct “smart” media for your printer.
For more information, refer to the RFID Programming Guide 3 . A copy of the manual is available at http://www.zebra.com/manuals or on the user CD that came with your printer.
For transponder placement details, go to http://www.zebra.com/transponders .
P1066582-004 ZT400 Series User Guide 5/25/18
Printer Setup and Operation
Types of Media
19
Media Type
Non-Continuous
Roll Media
Table 2 • Roll and Fanfold Media
How It Looks Description
•
Roll media is wound on a core that can be 1 in. to 3 in. (25 to
76 mm) in diameter. Individual labels or tags are separated by one or more of the following methods:
Web media separates labels by gaps, holes, or notches.
Non-Continuous
Fanfold Media
Continuous
Roll Media
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• Black mark media uses pre-printed black marks on the back side of the media to indicate label separations.
• Perforated media has perforations that allow the labels or tags to be separated from each other easily. The media may also have black marks or other separations between labels or tags.
Fanfold media is folded in a zigzag pattern. Fanfold media can have the same label separations as non-continuous roll media.
The separations would fall on or near the folds.
Roll media is wound on a core that can be 1 in. to 3 in. (25 to
76 mm) in diameter.
Continuous roll media does not have gaps, holes, notches, or black marks to indicate label separations. This allows the image to be printed anywhere on the label. Sometimes a cutter is used to cut apart individual labels.
ZT400 Series User Guide P1066582-004
20 Printer Setup and Operation
Ribbon Overview
Ribbon Overview
Ribbon is a thin film that is coated on one side with wax, resin, or wax resin, which is transferred to the media during the thermal transfer process. The media determines whether you need to use ribbon and how wide the ribbon must be.
When ribbon is used, it must be as wide as or wider than the media being used. If the ribbon is narrower than the media, areas of the printhead are unprotected and subject to premature wear.
When to Use Ribbon
Thermal transfer media requires ribbon for printing while direct thermal media does not.
To determine if ribbon must be used with a particular media, perform a media scratch test.
To perform a media scratch test, complete these steps:
1.
Scratch the print surface of the media rapidly with your fingernail.
2.
Did a black mark appear on the media?
If a black mark...
Then the media is...
Does not appear on the media Thermal transfer . A ribbon is required.
Appears on the media Direct thermal . No ribbon is required.
Coated Side of Ribbon
Ribbon can be wound with the coated side on the inside or outside ( Figure 7 ). If you are unsure which side of a particular roll of ribbon is coated, perform an adhesive test or a ribbon scratch test to determine which side is coated.
Figure 7 • Ribbon Coated on Outside or Inside
Outside Inside
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Printer Setup and Operation
Ribbon Overview
21
Adhesive Test
If you have labels available, perform the adhesive test to determine which side of a ribbon is coated. This method works well for ribbon that is already installed.
To perform an adhesive test, complete these steps:
1.
Peel a label from its liner.
2.
Press a corner of the sticky side of the label to the outer surface of the roll of ribbon.
3.
Peel the label off of the ribbon.
4.
Observe the results. Did flakes or particles of ink from the ribbon adhere to the label?
If ink from the ribbon...
Then...
Adhered to the label The ribbon is coated on the outside and can
be used in the standard ZT410 printer and in the ZT420 printer.
Did not adhere to the label
The ribbon is coated on the inside and cannot printer. An optional ribbon supply spindle is
be used with a standard ZT410 printer or with a ZT420 available for the ZT410 printer to allow use of this type of ribbon. Contact your authorized Zebra reseller for ordering information.
To verify this result, repeat the test on the other surface of the roll of ribbon.
Ribbon Scratch Test
Perform the ribbon scratch test when labels are unavailable.
To perform a ribbon scratch test, complete these steps:
1.
Unroll a short length of ribbon.
2.
Place the unrolled section of ribbon on a piece of paper with the outer surface of the ribbon in contact with the paper.
3.
Scratch the inner surface of the unrolled ribbon with your fingernail.
4.
Lift the ribbon from the paper.
ZT400 Series User Guide P1066582-004
22 Printer Setup and Operation
Ribbon Overview
5.
Observe the results. Did the ribbon leave a mark on the paper?
If the ribbon...
Left a mark on the paper
Did not leave a mark on the paper
Then...
The ribbon is coated on the outside and can
be used in the standard ZT410 printer and in the ZT420 printer.
The ribbon is coated on the inside and cannot be used with a standard ZT410 printer or with a ZT420 printer. An optional ribbon supply spindle is available for the ZT410 printer to allow use of this type of ribbon. Contact your authorized Zebra reseller for ordering information.
To verify this result, repeat the test on the other surface of the roll of ribbon.
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2
Printer Setup and
Operation
This section assists the technician with initial setup and operation of the printer.
Contents
Final Steps for Peel-Off Mode (with or without Liner Take-Up) . . . . . . . . . . . . . . . . . . 38
Connect to Your Network through the Printer’s Ethernet Port . . . . . . . . . . . . . . . . . . . 81
P1066582-004
24 Printer Setup and Operation
Handling the Printer
Handling the Printer
This section describes how to handle your printer.
Unpack and Inspect the Printer
When you receive the printer, immediately unpack it and inspect for shipping damage.
• Save all packing materials.
• Check all exterior surfaces for damage.
• Raise the media door, and inspect the media compartment for damage to components.
If you discover shipping damage upon inspection:
• Immediately notify the shipping company and file a damage report.
• Keep all packaging material for shipping company inspection.
• Notify your authorized Zebra reseller
Important • Zebra Technologies is not responsible for any damage incurred during the shipment of the equipment and will not repair this damage under warranty.
Store the Printer
If you are not placing the printer into immediate operation, repackage it using the original packing materials. You may store the printer under the following conditions:
• Temperature: –40°F to 140°F (–40° to 60°C)
• Relative humidity: 5% to 85% non-condensing
Ship the Printer
If you must ship the printer:
• Turn off ( O ) the printer, and disconnect all cables.
• Remove any media, ribbon, or loose objects from the printer interior.
• Close the printhead.
• Carefully pack the printer into the original container or a suitable alternate container to avoid damage during transit. A shipping container can be purchased from Zebra if the original packaging has been lost or destroyed.
P1066582-004 ZT400 Series User Guide 5/25/18
Printer Setup and Operation
Select a Location for the Printer
25
Select a Location for the Printer
Select a location for the printer that meets these conditions:
• Surface: The surface where the printer will be located must be solid, level, and of sufficient size and strength to hold the printer.
• Space: The area where the printer will be located must include enough space for ventilation and for accessing the printer components and connectors. To allow for proper ventilation and cooling, leave open space on all sides of the printer.
Caution • Do not place any padding or cushioning material behind or under the printer because this restricts air flow and could cause the printer to overheat.
• Power: The printer should be within a short distance of an appropriate power outlet that is easily accessible.
• Data communication interfaces: The printer must be within range of your WLAN radio
(if applicable) or within an acceptable range for other connectors to reach your data source
(usually a computer). For more information on maximum cable lengths and configuration, see
• Operating conditions: Your printer is designed to function in a wide range of environmental and electrical conditions, including a warehouse or factory floor. Table 3 shows the temperature and relative humidity requirements for the printer when it is operating.
Mode
Thermal Transfer
Direct Thermal
Table 3 • Operating Temperature and Humidity
Temperature
40° to 104°F (5° to 40°C)
32° to 104°F (0° to 40°C)
Relative Humidity
20 to 85% non-condensing
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26 Printer Setup and Operation
Select a Print Mode
Select a Print Mode
Use a print mode that matches the media being used and the printer options available
( Table 4 ). The media path is the same for roll and fanfold media. To set the printer to use an
available print mode, see Print Mode on page 104
.
Print Mode
(default setting)
Table 4 • Print Modes and Printer Options
When to Use/Printer Options Required Printer Actions
Use for most applications. This mode can be used with any printer options and most media types.
The printer prints label formats as it receives them. The printer operator can tear off the printed labels any time after they print.
Roll media in Tear-Off mode
Fanfold media in Tear-Off mode
(shown fed through the rear access slot)
Red solid lines = media, Blue dotted lines = backing only
P1066582-004 ZT400 Series User Guide 5/25/18
Print Mode
Printer Setup and Operation
Select a Print Mode
27
Table 4 • Print Modes and Printer Options
When to Use/Printer Options Required
Use if the printer has a cutter option when you want the labels to be cut apart.
Printer Actions
The printer prints a label and then cuts it free.
Cutter mode
Use if the printer has the Peel-Off option, the Liner Take-Up option, or the Rewind option.
The printer peels the label from the liner during printing and then pauses until the label is removed. The liner exits the front of the printer.
Peel-Off mode
Red solid lines = media, Blue dotted lines = backing only
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28 Printer Setup and Operation
Select a Print Mode
Print Mode
Liner Take-Up)
Table 4 • Print Modes and Printer Options
When to Use/Printer Options Required
Use if the printer has the Liner Take-Up option or the Rewind option.
Printer Actions
The printer peels the label from the liner during printing and then pauses until the label is removed. The liner winds onto the liner take-up spindle or the rewind spindle.
Liner Take-Up Option
Rewind Option
Red solid lines = media, Blue dotted lines = backing only
P1066582-004 ZT400 Series User Guide 5/25/18
Print Mode
Printer Setup and Operation
Select a Print Mode
29
Table 4 • Print Modes and Printer Options
When to Use/Printer Options Required
Use if the printer has the Rewind option.
Printer Actions
The printer winds the labels and liner onto the rewind spindle without peeling the labels from the liner.
Rewind mode
Red solid lines = media, Blue dotted lines = backing only
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30 Printer Setup and Operation
Load the Media
Load the Media
Use the instructions in this section for loading roll or fanfold media in any print mode.
Caution • While performing any tasks near an open printhead, remove all rings, watches, hanging necklaces, identification badges, or other metallic objects that could touch the printhead. You are not required to turn off the printer power when working near an open printhead, but Zebra recommends it as a precaution. If you turn off the power, you will lose all temporary settings, such as label formats, and you must reload them before you resume printing.
Note • In some of the drawings that follow, the printer is shown without a ribbon system to give you a better view of the components involved in media loading.
To load media, complete these steps:
1.
Raise the media door.
P1066582-004 ZT400 Series User Guide 5/25/18
Printer Setup and Operation
Load the Media
31
2.
Insert media into the printer. Follow the instructions for roll or fanfold media, as appropriate.
Roll Media Fanfold Media
2-a.
Remove and discard any tags or labels that are dirty or that are held by adhesives or tape.
Pull out the media supply guide as far as it goes.
2-b.
Pull out the media supply guide as far as it goes.
Feed the media through the rear or bottom access slot.
Rear Feed
Bottom Feed
5/25/18
2-c.
Place the roll of media on the media supply hanger. Push the roll back as far as it will go.
Drape the media over the media supply hanger.
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32 Printer Setup and Operation
Load the Media
Roll Media (Continued) Fanfold Media
(Continued)
2-d.
Slide in the media supply guide, until it touches the edge of the roll.
Slide in the media supply guide, until it touches the edge of the media.
2-e.
Continue with
Continue with
and the remaining steps as shown for roll media.
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Printer Setup and Operation
Load the Media
33
3.
Caution • The printhead may be hot and could cause severe burns. Allow the printhead to cool.
Open the printhead assembly by rotating the printhead-open lever.
4.
Slide the media guide all the way out.
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34 Printer Setup and Operation
Load the Media
5.
From the media hanger ( 1 ), feed the media under the dancer assembly ( 2 ), through the media sensor ( 3 ), and under the printhead assembly ( 4 ). Slide the media back until it touches the inside back wall of the media sensor.
4 3 2 1
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Printer Setup and Operation
Load the Media
35
6.
In which print mode will your printer be operating? (For more information on print
modes, see Select a Print Mode on page 26 .)
If using…
Tear-Off mode
Then…
Peel-Off mode (with or without Liner Take-Up)
Peel-Off Mode (with or without
Rewind mode
Cutter mode
.
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36 Printer Setup and Operation
Load the Media—Tear-Off Mode
Final Steps for Tear-Off Mode
1.
Slide in the media guide until it just touches the edge of the media.
2.
Rotate the printhead-open lever downward until it locks the printhead in place.
P1066582-004
3.
Does the media that you are using require ribbon for printing? If you are not sure, see
When to Use Ribbon on page 20 .
If using…
Direct Thermal media (no ribbon needed)
Thermal Transfer media (ribbon needed)
Then…
.
a.
b.
If you have not already done so, load ribbon in the printer. See
.
Continue with
ZT400 Series User Guide 5/25/18
4.
Close the media door.
Printer Setup and Operation
Load the Media—Tear-Off Mode
37
5.
Set the printer to Tear-Off mode (for more information, see Print Mode on page 104
).
6.
Press PAUSE to exit pause mode and enable printing.
The printer may perform a label calibration or feed a label, depending on your settings.
7.
For best results, calibrate the printer. See Calibrate the Ribbon and Media Sensors on page 143 .
8.
If desired, perform the
to verify that your printer is able to print.
Media loading in Tear-Off mode is complete.
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38 Printer Setup and Operation
Load the Media—Peel-Off Mode (with our without Liner Take-Up)
Final Steps for Peel-Off Mode
(with or without Liner Take-Up)
1.
Push down the peel-off mechanism release lever to open the peel assembly.
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39
2.
Extend the media approximately 18 in. (500 mm) out of the printer.
3.
Remove the exposed labels so that only the liner remains.
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Load the Media—Peel-Off Mode (with our without Liner Take-Up)
4.
Feed the liner behind the peel assembly. Make sure that the end of the liner falls outside of the printer.
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41
5.
Complete this step only if you want to use Peel-Off mode with Liner Take-Up. Your printer must have the Liner Take-Up option or the Rewind option installed. Follow the instructions for your printer option. If you are not using Liner Take-Up, continue with
.
5-a.
Thread the liner into the slot below the peel assembly.
5/25/18
5-b.
Rewind Option
Feed the liner under the media alignment roller ( 1 ).
Liner Take-Up Option
Slide the liner into the slot in the liner take-up spindle ( 1 ).
1
1
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42 Printer Setup and Operation
Load the Media—Peel-Off Mode (with our without Liner Take-Up)
5-c.
Rewind Option
(Continued)
Loosen the thumbscrew on the rewind media guide.
Liner Take-Up Option
(Continued)
Push the liner back until it touches the back plate of the liner take-up spindle assembly.
5-d.
Slide the rewind media guide all the way out, and then fold it down.
Wrap the liner around the liner take-up spindle and turn the spindle counterclockwise to tighten the liner.
For the Liner Take-Up option, loading of the liner is complete.
Continue with
.
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5-e.
Printer Setup and Operation
Load the Media—Peel-Off Mode (with our without Liner Take-Up)
43
Rewind Option
(Continued)
Slide an empty core onto the rewind spindle.
5-f.
Wrap the liner around the core as shown, and then turn the rewind spindle to tighten the media. Ensure that the edge of the media is flush against the backplate of the rewind spindle.
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44 Printer Setup and Operation
Load the Media—Peel-Off Mode (with our without Liner Take-Up)
5-g.
Rewind Option
(Continued)
Fold up the rewind media guide, and then slide it in until it touches the liner.
5-h.
Tighten the thumbscrew on the rewind media guide.
5-i.
Loading of the liner is complete.
Continue with
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Load the Media—Peel-Off Mode (with our without Liner Take-Up)
45
6.
Caution • Use the peel release lever and your right hand to close the peel assembly.
Do not use your left hand to assist in closing. The top edge of the peel roller/assembly could pinch your fingers.
Close the peel assembly using the peel-off mechanism release lever.
7.
Slide in the media guide until it just touches the edge of the media.
8.
Rotate the printhead-open lever downward until it locks the printhead in place.
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46 Printer Setup and Operation
Load the Media—Peel-Off Mode (with our without Liner Take-Up)
9.
Does the media that you are using require ribbon for printing? If you are not sure, see
When to Use Ribbon on page 20 .
If using…
Direct Thermal media (no ribbon needed)
Thermal Transfer media (ribbon needed)
Then…
.
a.
b.
If you have not already done so, load ribbon in the printer. See
.
Continue with
10.
Close the media door.
11.
Set the printer to Peel-Off mode (for more information, see
12.
Press PAUSE to exit pause mode and enable printing.
The printer may perform a label calibration or feed a label, depending on your settings.
13.
For best results, calibrate the printer. See
Calibrate the Ribbon and Media Sensors on page 143 .
14.
If desired, perform the
to verify that your printer is able to print.
Media loading in Peel-Off mode is complete.
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Load the Media—Rewind Mode
47
Final Steps for Rewind Mode
1.
Extend the media approximately 18 in. (500 mm) out of the printer.
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48 Printer Setup and Operation
Load the Media—Rewind Mode
2.
Feed the media over the peel assembly.
3.
Thread the media into the slot below the peel assembly.
4.
Feed the media under the media alignment roller.
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5.
Loosen the thumbscrew on the rewind media guide.
Printer Setup and Operation
Load the Media—Rewind Mode
49
6.
Slide the rewind media guide all the way out, and then fold it down.
7.
Slide an empty core onto the rewind spindle.
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50 Printer Setup and Operation
Load the Media—Rewind Mode
8.
Wrap the media around the core as shown and turn the rewind spindle to tighten the media. Ensure that the edge of the media is flush against the backplate of the rewind spindle.
9.
Fold up the rewind media guide, and then slide it in until it touches the media.
10.
Tighten the thumbscrew on the rewind media guide.
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51
11.
Slide in the outer media guide until it just touches the edge of the media.
12.
Rotate the printhead-open lever downward until it locks the printhead in place.
5/25/18
13.
Does the media that you are using require ribbon for printing? If you are not sure, see
When to Use Ribbon on page 20 .
If using…
Direct Thermal media (no ribbon needed)
Thermal Transfer media (ribbon needed)
Then…
.
a.
b.
If you have not already done so, load ribbon in the printer. See
.
Continue with
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52 Printer Setup and Operation
Load the Media—Rewind Mode
14.
Close the media door.
15.
Set the printer to Rewind mode (for more information, see Print Mode on page 104
).
16.
Press PAUSE to exit pause mode and enable printing.
The printer may perform a label calibration or feed a label, depending on your settings.
17.
For best results, calibrate the printer. See Calibrate the Ribbon and Media Sensors on page 143 .
18.
If desired, perform the
to verify that your printer is able to print.
Media loading in Cutter mode is complete.
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Load the Media—Cutter Mode
53
Final Steps for Cutter Mode
1.
Caution • The cutter blade is sharp. Do not touch or rub the blade with your fingers.
Feed the media through the cutter.
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54 Printer Setup and Operation
Load the Media—Cutter Mode
2.
Slide in the outer media guide until it just touches the edge of the media.
3.
Rotate the printhead-open lever downward until it locks the printhead in place.
4.
Does the media that you are using require ribbon for printing? If you are not sure, see
When to Use Ribbon on page 20 .
If using…
Direct Thermal media (no ribbon needed)
Thermal Transfer media (ribbon needed)
Then…
.
a.
b.
If you have not already done so, load ribbon in the printer. See
.
Continue with
P1066582-004 ZT400 Series User Guide 5/25/18
5.
Close the media door.
Printer Setup and Operation
Load the Media—Cutter Mode
55
6.
Set the printer to Cutter mode (for more information, see
7.
Press
PAUSE to exit pause mode and enable printing.
The printer may perform a label calibration or feed a label, depending on your settings.
8.
For best results, calibrate the printer. See
Calibrate the Ribbon and Media Sensors on page 143 .
9.
If desired, perform the
to verify that your printer is able to print.
Media loading in Cutter mode is complete.
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56 Printer Setup
Load the Ribbon
Load the Ribbon
Note • This section applies only to printers that have the Thermal Transfer option installed.
Ribbon is used only with thermal transfer labels. For direct thermal labels, do not load ribbon
in the printer. To determine if ribbon must be used with a particular media, see
Caution • While performing any tasks near an open printhead, remove all rings, watches, hanging necklaces, identification badges, or other metallic objects that could touch the printhead. You are not required to turn off the printer power when working near an open printhead, but Zebra recommends it as a precaution. If you turn off the power, you will lose all temporary settings, such as label formats, and you must reload them before you resume printing.
Important • Use ribbon that is wider than the media to protect the printhead from wear.
Ribbon must be coated on the outside.
To load ribbon, complete these steps:
1.
Raise the media door.
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Load the Ribbon
57
2.
Caution • The printhead may be hot and could cause severe burns. Allow the printhead to cool.
Open the printhead assembly by rotating the printhead-open lever.
3.
Place the roll of ribbon on the ribbon supply spindle with the loose end of the ribbon unrolling as shown. Push the roll back as far as it will go.
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58 Printer Setup
Load the Ribbon
4.
Bring the ribbon under the printhead assembly and around its left side, as shown.
5.
With the ribbon tracking as far back as it can under the printhead assembly, wrap the ribbon around the ribbon take-up spindle. Rotate the spindle several turns in the direction shown to tighten and align the ribbon.
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Load the Ribbon
59
6.
Is media already loaded in the printer?
If...
No
Yes
Then...
Continue with
to load media in the printer.
a.
Rotate the printhead-open lever downward until it locks the printhead in place.
b.
Close the media door.
5/25/18 c.
If necessary, press
PAUSE to enable printing.
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60 Printer Setup and Operation
Install the Printer Driver and Connect the Printer to the Computer
Install the Printer Driver and Connect the Printer to the
Computer
In this section, you are shown how to use the Zebra Setup Utilities program to prepare a computer running Microsoft Windows ® for the printer driver before connecting the printer to any of the computer’s data communication interfaces. Use this section for directions to install this program if you have not already done so. You may connect your printer to your computer using any of the connections that you have available.
Important • You must install the Zebra Setup Utilities program before connecting the printer to your computer. Your computer will not install the correct printer drivers if you connect the printer to it without the Zebra Setup Utilities program.
Install Zebra Setup Utilities
Follow the directions in this section if you do not have Zebra Setup Utilities installed on your computer or if you want to update an existing version of the program. You do not need to uninstall any older versions or any Zebra printer drivers to do so.
To install the Zebra Setup Utilities program, complete these steps:
Download the Zebra Setup Utilities Installer
1.
Go to http://www.zebra.com/setup .
The Zebra Setup Utilities page appears.
2.
On the DOWNLOADS tab, click Download under the ZEBRA SETUP UTILITIES option.
You are prompted to read and accept the End User License Agreement (EULA).
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3.
If you agree with the terms of the EULA, click
ACCEPT AND BEGIN DOWNLOAD NOW
Depending on your browser, you are given options to run or save the executable file.
Run the Zebra Setup Utilities Installer
4.
Save the program to your computer. (Optional if your browser gave you the option to run the program instead of saving it.)
5.
Run the executable file. If your computer prompts you for permission to run the file, click the appropriate button to allow it to run.
What the computer displays next depends on whether Zebra Setup Utilities was already installed. Follow the instructions based on what your computer prompts you to do.
If your computer...
Then...
Did not previously have the Zebra Setup
Utilities installed a.
The Zebra Setup Utilities - InstallAware Wizard displays the following.
5/25/18 b.
Go to
New Installations of Zebra Setup Utilities
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62 Printer Setup and Operation
Install the Printer Driver and Connect the Printer to the Computer
If your computer...
Then...
Did previously have the Zebra Setup
Utilities installed a.
The Zebra Setup Utilities - InstallAware Wizard displays the following.
b.
Go to
Updating Existing Installations of Zebra Setup Utilities on page 64 .
New Installations of Zebra Setup Utilities
6.
Click Next.
You are prompted again to read and accept the End User License Agreement (EULA).
P1066582-004
7.
If you agree with the terms of the EULA, check the box that says
I accept the terms of the license agreement
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Printer Setup and Operation
Install the Printer Driver and Connect the Printer to the Computer
63
8.
Click Next.
You are prompted to select where the files will be installed.
9.
Change the destination folder, if necessary, and then click Next.
You are prompted to select a location for program shortcuts.
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64 Printer Setup and Operation
Install the Printer Driver and Connect the Printer to the Computer
10.
Change the location, if desired, and then click Next.
You are prompted to complete the InstallAware wizard.
11.
Skip to Continuing with New or Updated Installations on page 65 .
Updating Existing Installations of Zebra Setup Utilities
12.
Click Next.
You are prompted to choose the features that you would like to install.
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13.
Click Next.
You are prompted to complete the InstallAware wizard.
Continuing with New or Updated Installations
14.
Click Next.
Installation begins.
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66 Printer Setup and Operation
Install the Printer Driver and Connect the Printer to the Computer
During installation, you are presented with information about drivers.
15.
Read the information, and then check the box that says
I have read the information above
16.
Click Next.
You are shown options that can take place when the wizard exits the installation.
17.
Check the box that says “Run Zebra Setup Utilities now.”
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67
18.
Click Finish.
What the computer displays next depends on whether any Zebra printer drivers are already installed on your computer. Follow the instructions based on what your computer displays.
If your computer...
Then...
Did not
previously have any Zebra printer drivers installed
The System Prepare Wizard displays.
To connect by...
Then...
USB port
Serial or optional parallel port
Continue with
Connect a Computer to the Printer’s USB
.
Continue with
Connect a Computer to the Printer’s Serial or
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68 Printer Setup and Operation
Install the Printer Driver and Connect the Printer to the Computer
If your computer...
Then...
Did previously have any Zebra printer drivers installed
The Zebra Setup Utilities screen displays.
To connect by the...
USB port
Then...
Serial or optional parallel port
Continue with Connecting the printer to a USB port on your computer on page 70 .
Continue with
Adding a Printer from the Zebra Setup
.
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69
Connect a Computer to the Printer’s USB Port
Complete the steps in this section only after you have installed the Zebra Setup Utilities
program. If necessary, complete the steps in Install Zebra Setup Utilities on page 60 before
continuing.
Important • You must install the Zebra Setup Utilities program before connecting the printer to your computer. Your computer will not install the correct printer drivers if you connect the printer to it without the Zebra Setup Utilities program.
Caution •
Ensure that the printer power is off (
O
) before connecting data communications cables. Connecting a data communications cable while the power is on ( I ) may damage the printer.
To connect the printer to your computer by USB, complete these steps:
Running the System Prepare Wizard
If you are at the Zebra Setup Utilities screen, you do not need to complete this section.
Continue with
Connecting the printer to a USB port on your computer on page 70
.
The first time that you install the Zebra Setup Utilities program and printer drivers, you are prompted to follow the System Prepare Wizard.
Figure 8 • System Prepare Wizard
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70 Printer Setup and Operation
Install the Printer Driver and Connect the Printer to the Computer—USB
1.
Click Next.
The System Prepare Wizard prompts you to connect the printer to the USB port on your computer.
2.
Click Finish.
The Zebra Setup Utilities screen displays.
Connecting the printer to a USB port on your computer
Complete the steps in this section only after the System Prepare Wizard prompts you to do so or after you have opened the Zebra Setup Utilities program. If necessary, complete the steps in
Install Zebra Setup Utilities on page 60
before continuing.
Figure 9 • Zebra Setup Utilities Screen
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71
3.
Connect the USB cord to the USB port on your printer.
4.
Connect the other end of the USB cord to your computer.
5.
Plug the female end of the A/C power cord into the A/C power connector on the back of the printer.
5/25/18
6.
Plug the male end of the A/C power cord into an appropriate power outlet.
115 VAC
230 VAC
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72 Printer Setup and Operation
Install the Printer Driver and Connect the Printer to the Computer—USB
7.
Turn on ( I ) the printer.
As the printer boots up, your computer completes the driver installation and recognizes your printer.
The installation for the USB connection is complete.
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73
Connect a Computer to the Printer’s Serial or Parallel Port
Complete the steps in this section only after you have installed the Zebra Setup Utilities
program. If necessary, complete the steps in Install Zebra Setup Utilities on page 60 before
continuing.
Important • You must install the Zebra Setup Utilities program before connecting the printer to your computer. Your computer will not install the correct printer drivers if you connect the printer to it without the Zebra Setup Utilities program.
Caution •
Ensure that the printer power is off (
O
) before connecting data communications cables. Connecting a data communications cable while the power is on ( I ) may damage the printer.
To connect the printer to your computer by USB, complete these steps:
If you are at the Zebra Setup Utilities screen, you do not need to complete this section.
Continue with
Adding a Printer from the Zebra Setup Utilities Screen
.
Running the System Prepare Wizard
The first time that you install the Zebra Setup Utilities program and printer drivers, you are prompted to follow the System Prepare Wizard.
Figure 10 • System Prepare Wizard
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74 Printer Setup and Operation
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1.
Select “Other computer ports (Parallel Port, Serial Port, TCP-IP Port , .
..), and then click
Next.
The new printer wizard prompts you to begin the installation procedure.
2.
Click Finish.
The printer driver wizard displays.
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75
3.
Click Next.
You are prompted to select an installation option.
4.
Continue with
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76 Printer Setup and Operation
Install the Printer Driver and Connect the Printer to the Computer—Serial or Parallel
Adding a Printer from the Zebra Setup Utilities Screen
Figure 11 • Zebra Setup Utilities Screen
5.
On the Zebra Setup Utilities screen, click Install New Printer.
You are prompted to select an installation option.
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77
6.
Click Install Printer.
You are prompted to select a printer type.
7.
Select your printer model and resolution.
The model and resolution are on a part number sticker on the printer, usually located below the media hanger. The information will be in the following format:
Part Number: XXXXX x Y – xxxxxxxx where
XXXXX
= the printer model
Y = the printer resolution (2 = 203 dpi, 3 = 300 dpi, 6 = 600 dpi)
For example, in the part number ZT420 x 3 – xxxxxxxx
ZT420 indicates that the printer is a ZT420 model
3
indicates that the printhead resolution is 300 dpi
8.
Click Next.
You are prompted for a printer name, the port to which the printer will be connected, and the language for the program.
5/25/18
9.
Change the printer name (if desired), and select the appropriate port and language.
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78 Printer Setup and Operation
Install the Printer Driver and Connect the Printer to the Computer—Serial or Parallel
10.
Click Next.
You are prompted to launch other setup wizards.
11.
Check the desired options, and then click Finish.
The printer driver is installed. If you are prompted that other programs might be affected, click Next.
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79
Connecting the printer to a serial or parallel port on your computer
12.
Connect the desired cord to the appropriate port on your printer.
13.
Connect the other end of the cord to the appropriate port on your computer.
14.
Plug the female end of the A/C power cord into the A/C power connector on the back of the printer.
5/25/18
15.
Plug the male end of the A/C power cord into an appropriate power outlet.
115 VAC
230 VAC
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80 Printer Setup and Operation
Install the Printer Driver and Connect the Printer to the Computer—Serial or Parallel
16.
Turn on ( I ) the printer.
The printer boots up.
Configuring the printer (if necessary)
17.
If necessary, adjust the printer’s port settings to match those of your computer. For more
.
The installation for serial or parallel connections is complete.
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81
Connect to Your Network through the Printer’s Ethernet Port
If you wish to use a wired print server (Ethernet) connection, you may need to connect the printer to your computer using one of the other available connections. While the printer is connected via one of those connections, you would configure the printer to communicate with your Local Area Network (LAN) through the printer’s wired print server.
For additional information about Zebra print servers, refer to the ZebraNet
Wired and Wireless Print Server User Guide . To download the latest version of this guide, go to http://www.zebra.com/zt400-info .
To connect the printer to your computer by a wired print server, complete these steps:
1.
Install Zebra Setup Utilities as instructed in
Install Zebra Setup Utilities on page 60
.
2.
Connect the printer to an Ethernet cable that is connected to your network.
5/25/18
The printer attempts to communicate with your network. If it is successful, it fills in your
LAN’s gateway and subnet values and gets an IP address. The printer display will alternate between the printer’s firmware version and its IP address.
3.
Check the display to see if an IP address was assigned to the printer. See
IP Address on page 120 for additional ways to view the IP address.
If the printer’s IP address is...
0.0.0.0
or
000.000.000.000
any other value
Then...
Continue with
Configuring the printer with your LAN information (if necessary) on page 82
.
Continue with
Zebra Setup Utilities Screen on page 83
.
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Install the Printer Driver and Connect the Printer to the Computer—Ethernet
Configuring the printer with your LAN information (if necessary)
If your printer connected to your network automatically, you do not need to complete this
section. Continue with Adding a Printer from the Zebra Setup Utilities Screen on page 83 .
4.
Connect the printer to your computer using a USB, serial, or optional parallel port as
instructed in Connect a Computer to the Printer’s USB Port on page 69 or
Computer to the Printer’s Serial or Parallel Port
5.
Configure the following printer settings. You can change the values through the Zebra
Setup Utilities (click Configure Printer Connectivity on the Zebra Setup Utilities screen) or by the ways listed at the following links. Contact your network administrator for the proper values for your network.
•
IP Protocol on page 123 (change the value from ALL to PERMANENT)
•
Gateway on page 122 (match the gateway value of your LAN)
•
on page 121 (match the subnet value of your LAN)
•
(assign a unique IP address to the printer)
6.
After the print server settings have been configured, reset the network to appply the
changes. See Reset Network on page 125 .
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83
Adding a Printer from the Zebra Setup Utilities Screen
7.
If necessary, open the Zebra Setup Utilities program.
The Zebra Setup Utilities screen displays.
Figure 12 • Zebra Setup Utilities Screen
8.
Click Install New Printer.
The printer driver wizard displays.
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84 Printer Setup and Operation
Install the Printer Driver and Connect the Printer to the Computer—Ethernet
9.
Click Next.
You are prompted to select an installation option.
10.
Click Install Printer.
You are prompted to select a printer type.
P1066582-004
11.
Select your printer model and resolution.
The model and resolution are on a part number sticker on the printer, usually located below the media hanger. The information will be in the following format:
Part Number: XXXXX x Y – xxxxxxxx where
XXXXX = the printer model
Y = the printer resolution (2 = 203 dpi, 3 = 300 dpi, 6 = 600 dpi)
For example, in the part number ZT420 x 3 – xxxxxxxx
ZT420 indicates that the printer is a ZT420 model
3 indicates that the printhead resolution is 300 dpi
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85
12.
Click Next.
You are notified that the printer is already installed.
13.
Click Add new printer.
You are prompted for a printer name, the port to which the printer will be connected, and the language for the printer display.
14.
Click Add Port.
The wizard prompts you for a name for the port and the IP address of your printer.
n Note • If you have other applications open, you may be prompted that the driver is locked by another process. You may click Next to continue or Exit to allow you to save your work before continuing with this installation.
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Install the Printer Driver and Connect the Printer to the Computer—Ethernet
15.
Give the port a name that you can recognize when it appears in the list of available ports.
16.
Enter the printer’s IP address. This could be one that was assigned automatically or one that you specified manually in the previous section.
17.
Click OK.
A printer driver is created with the port name that you assigned. The new printer port appears in the list of available ports.
18.
Click Next.
You are prompted to launch other setup wizards.
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87
19.
Check the desired options, and then click Finish.
The printer driver is installed. If you are prompted that other programs might be affected, click the appropriate option to continue.
The installation for wired (Ethernet) connections is complete.
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88 Printer Setup and Operation
Install the Printer Driver and Connect the Printer to the Computer—Wireless
Connect the Printer to Your Wireless Network
If you wish to use one of the printer’s optional wireless print servers, you must first connect the printer to your computer using one of the other available connections. While the printer is connected via one of those connections, you configure the printer to communicate with your
Wireless Local Area Network (WLAN) through the wireless print server.
For additional information about Zebra print servers, refer to the ZebraNet
Wired and Wireless Print Server User Guide . To download the latest version of this guide, go to http://www.zebra.com/zt400-info .
To connect the printer to your computer by an optional wireless print server, complete these steps:
1.
Install Zebra Setup Utilities as instructed in
Install Zebra Setup Utilities on page 60
.
2.
Connect the printer to your computer using a USB, serial, or optional parallel port as
Connect a Computer to the Printer’s USB Port
Computer to the Printer’s Serial or Parallel Port
3.
Configure the following printer settings for the wireless print server. You can change the values through the Zebra Setup Utilities (click Configure Printer Connectivity on the
Zebra Setup Utilities screen) or by the ways listed at the following links. Contact your network administrator for the proper values for your network.
•
ESSID on page 124 (change the value to match the ESSID of your wireless network)
•
IP Protocol on page 123 (change the value from ALL to PERMANENT)
•
Gateway on page 122 (match the gateway value of your WLAN)
•
on page 121 (match the subnet value of your WLAN)
•
(assign a unique IP address to the printer)
4.
After the wireless print server settings have been configured, reset the network to apply
the changes. See Reset Network on page 125 .
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Printer Setup and Operation
Install the Printer Driver and Connect the Printer to the Computer—Wireless
89
Adding a Printer from the Zebra Setup Utilities Screen
5.
If necessary, open the Zebra Setup Utilities program.
The Zebra Setup Utilities screen displays.
Figure 13 • Zebra Setup Utilities Screen
6.
Click Install New Printer.
The printer driver wizard displays.
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90 Printer Setup and Operation
Install the Printer Driver and Connect the Printer to the Computer—Wireless
7.
Click Next.
You are prompted to select an installation option.
8.
Click Install Printer.
You are prompted to select a printer type.
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9.
Select your printer model and resolution.
The model and resolution are on a part number sticker on the printer, usually located below the media hanger. The information will be in the following format:
Part Number: XXXXX x Y – xxxxxxxx where
XXXXX = the printer model
Y = the printer resolution (2 = 203 dpi, 3 = 300 dpi, 6 = 600 dpi)
For example, in the part number ZT420 x 3 – xxxxxxxx
ZT420 indicates that the printer is a ZT420 model
3 indicates that the printhead resolution is 300 dpi
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Printer Setup and Operation
Install the Printer Driver and Connect the Printer to the Computer—Wireless
91
10.
Click Next.
You are notified that the printer is already installed.
11.
Click Add new printer.
You are prompted for a printer name, the port to which the printer will be connected, and the language for the printer display.
12.
Click Add Port.
The wizard prompts you for a name for the port and the IP address of your printer.
n Note • If you have other applications open, you may be prompted that the driver is locked by another process. You may click Next to continue or Exit to allow you to save your work before continuing with this installation.
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92 Printer Setup and Operation
Install the Printer Driver and Connect the Printer to the Computer—Wireless
13.
Give the port a name that you can recognize when it appears in the list of available ports.
14.
Enter the printer’s IP address. This could be one that was assigned automatically or one that you specified manually in the previous section.
15.
Click OK.
A printer driver is created with the port name that you assigned. The new printer port appears in the list of available ports.
16.
Click Next.
You are prompted to launch other setup wizards.
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93
17.
Check the desired options, and then click Finish.
The printer driver is installed. If you are prompted that other programs might be affected, click the appropriate option to continue.
The installation for wireless communication is complete.
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94 Printer Setup and Operation
Print a Test Label and Make Adjustments
Print a Test Label and Make Adjustments
After you have loaded media, loaded ribbon (if using Thermal Transfer mode), installed the printer driver, and connected your printer to your computer, use the directions in this section to print a test label. Printing this label allows you to see if your connection is working and if you need to adjust any of the printer settings.
To print a test label and adjust the printer (if necessary), complete these steps:
1.
Open the Zebra Setup Utilities to return to the Zebra Setup Utilities screen.
2.
Click on one of the available print drivers for your printer.
3.
Click Open Printer Tools.
The Tools window displays the available printer commands.
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Printer Setup and Operation
Print a Test Label and Make Adjustments
95
4.
Click Send to print a printer configuration label.
If your connection is working correctly and your printer is correctly loaded with media and ribbon (if used), a printer configuration label prints.
Figure 14 • Sample Printer Configuration Label
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96 Printer Setup and Operation
Print a Test Label and Make Adjustments
5.
Did the printer configuration label print, and is the print quality acceptable?
If...
The label printed and the print quality is acceptable
The label did not print
The label prints, but with poor quality or other issues
Then...
Your printer is ready for printing. Continue with the label designer program of your choice. You may use
ZebraDesigner™, which you can download from http://www.zebra.com
.
a.
b.
c.
Close the Tools window and make sure that you selected the correct printer driver before you click
Open Printer Tools. Try printing the label again.
If the label still did not print, check the connections between your printer and your computer or your printer and your network.
If necessary, modify the printer’s settings to make them match your computer’s settings.
for troubleshooting instructions.
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3
Printer Configuration and Adjustment
This section assists you with configuration of and adjustments to the printer.
Contents
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98 Printer Configuration and Adjustment
Adjust Printer Settings
Adjust Printer Settings
This section presents the printer settings that you can change and identifies the tools for changing them. These tools include the following:
• ZPL and Set/Get/Do (SGD) commands (See the Zebra
®
Programming Guide for more information.)
• The printer’s user menus
Idle Display, Home Menu, and User Menus
for more information.)
• The printer’s web pages when the printer has an active wired or wireless print server connection (See the
ZebraNet Wired and Wireless Print Servers User Guide
for more information.)
Copies of the referenced manuals are available at http://www.zebra.com/manuals .
P1066582-004 ZT400 Series User Guide 5/25/18
SETTINGS
— TOOLS MENU*
Printer Configuration and Adjustment
Adjust Printer Settings
99
User Menus The following are the user menus and the items that appear in each. Click any of the menu items to go to their descriptions.
Figure 15 • User Menus
TOOLS
— NETWORK MENU*
NETWORK
— RFID MENU*
RFID
— LANGUAGE MENU*
LANGUAGE
— SENSORS MENU*
SENSORS
— PORTS MENU*
* Denotes a shortcut to the next user menu
PORTS
— BLUETOOTH MENU*
BLUETOOTH
— SETTINGS MENU*
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100 Printer Configuration and Adjustment
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Print Settings
DARKNESS
Print Darkness
Table 5 • Print Settings
Set the darkness to the lowest setting that provides good print quality. If you set the darkness too high, the label image may print unclearly, bar codes may not scan correctly, the ribbon may burn through, or the printhead may wear prematurely.
If desired, use the
to determine the best darkness setting.
User menu item: Main Menu > SETTINGS
PRINT SPEED
Print Speed
Accepted values:
Related ZPL command(s):
SGD command used:
Printer web page:
0.0
to
30.0
^MD
,
~SD print.tone
View and Modify Printer Settings > General Setup >
Darkness
Select the speed for printing a label (given in inches per second). Slower print speeds typically yield better print quality.
User menu item: Main Menu > SETTINGS
Accepted values:
Related ZPL command(s):
SGD command used:
2
,
3
,
4
,
5
,
6
^PR media.speed
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MEDIA TYPE
Media Type
Printer Configuration and Adjustment
Adjust Printer Settings
101
Table 5 • Print Settings (Continued)
Select the type of media that you are using.
User menu item: Main Menu > SETTINGS
PRINT METHOD
Print Method
Accepted values:
Related ZPL command(s):
SGD command used:
Printer web page:
•
•
CONTINUOUS
GAP/NOTCH
•
MARK
If you select
CONTINUOUS
, you must include a label length in your label format (
^LL
if you are using ZPL).
If you select
GAP/NOTCH
or
MARK
for various noncontinuous media, the printer feeds media to calculate the label length.
for more information.
^MN ezpl.media_type
View and Modify Printer Settings > Media Setup >
Media Type
Specify if the printer needs to use ribbon for printing.
User menu item: Main Menu > SETTINGS
5/25/18
Accepted values:
Related ZPL command(s):
SGD command used:
Printer web page:
•
•
THERMAL TRANS
—uses ribbon and thermal transfer media
DIRECT THERMAL
—uses direct thermal media and no ribbon
^MT ezpl.print_method
View and Modify Printer Settings > Media Setup > Print
Method
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102 Printer Configuration and Adjustment
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Table 5 • Print Settings (Continued)
TEAR OFF
Tear-Off Position
If necessary, adjust the position of the media over the tear-off bar after printing.
User menu item: Main Menu > SETTINGS
Accepted values:
•
•
–120
to
120
Higher numbers move the media out (the tear line moves closer to the leading edge of the next label).
Lower numbers move the media in (the tear line moves closer to the edge of the label just printed).
1
2
Related ZPL command(s):
SGD command used:
Printer web page:
1
2
Media direction
Factory-set tear line location at position 000
~TA ezpl.tear_off
View and Modify Printer Settings > General Setup >
Tear Off
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PRINT WIDTH
Print Width
Printer Configuration and Adjustment
Adjust Printer Settings
103
Table 5 • Print Settings (Continued)
Specify the width of the labels being used, in dots. The default value is the maximum width for the printer, based on the printhead’s DPI value.
User menu item: Main Menu > SETTINGS
Accepted values: Note • Setting the width too narrow can result in portions of a label format not being printed on the media. Setting the width too wide wastes formatting memory and can cause the printer to print off of the label and onto the platen roller.
This setting can affect the horizontal position of the label format if the image was inverted using the
^POI
ZPL II command.
Related ZPL command(s):
SGD command used:
Printer web page:
ZT410 203 dpi =
0002
to
832
ZT410 300 dpi =
0002
to
1248
ZT410 600 dpi =
0002
to
2496
ZT420 203 dpi =
0002
to
1344
ZT420 300 dpi =
0002
to
1984
^PW ezpl.print_width
View and Modify Printer Settings > Media Setup >
Print Width
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104 Printer Configuration and Adjustment
Adjust Printer Settings
PRINT MODE
Print Mode
Table 5 • Print Settings (Continued)
Select a print mode that is compatible with your printer options.
For information about how the print mode selections work with different printer
options, see Select a Print Mode on page 26 .
User menu item: Main Menu > SETTINGS
LEFT POSITION
Label Left
Position
Accepted values:
Related ZPL command(s):
SGD command used:
Printer web page:
•
•
•
•
^MM
TEAR OFF
CUTTER
PEEL
(use this value for peel-off or liner take-up printing)
REWIND media.printmode
View and Modify Printer Settings > General Setup >
Print Mode
If necessary, shift the print position horizontally on the label. Positive numbers move the left edge of the image toward the center of the label by the number of dots selected, while negative numbers move the left edge of the image toward the left edge of the label.
User menu item: Main Menu > SETTINGS
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Accepted values:
Related ZPL command(s):
SGD command used:
Printer web page:
–9999
to
9999
^LS zpl.left_position
View and Modify Printer Settings > Advanced Setup >
Left Position
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REPRINT MODE
Reprint Mode
Printer Configuration and Adjustment
Adjust Printer Settings
105
Table 5 • Print Settings (Continued)
When reprint mode is enabled, you can reprint the last label printed by pressing the
DOWN ARROW
when at the printer’s Idle Display.
User menu item: Main Menu > SETTINGS
Accepted values:
Related ZPL command(s):
SGD command used:
•
•
ON
OFF
^JZ ezpl.reprint_mode
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106 Printer Configuration and Adjustment
Adjust Printer Settings
LABEL LENGTH MAX
Maximum Label
Length
Table 5 • Print Settings (Continued)
Set the maximum label length.
User menu item: Main Menu > SETTINGS
Accepted values:
0
to the maximum label length supported by the printer
Important • Specify a value that is at least 1.0 in.
(25.4 mm) greater than the actual label length plus the interlabel gap. If you set the value to one that is smaller than the label length, the printer assumes that continuous media is loaded, and the printer cannot calibrate.
For example, if the label length is 6.0 inches
(152 mm) including the interlabel gap, set the parameter for at least 7.0 inches (178 mm).
1
3
2
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Related ZPL command(s):
SGD command used:
Printer web page:
1
2
3
Label length (including interlabel gap)
Interlabel gap
Set the maximum label length to approximately this value
^ML ezpl.label_length_max
View and Modify Printer Settings > Media Setup >
Maximum Length
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Printer Configuration and Adjustment
Adjust Printer Settings
107
Tools
PRINT INFORMATION
Information
Table 6 • Tools
Print the specified information on one or more labels.
User menu item: Main Menu > TOOLS
Main Menu > NETWORK
Main Menu > SENSORS
(Continued on next page.)
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108 Printer Configuration and Adjustment
Adjust Printer Settings
Information
(continued)
LCD CONTRAST
LCD Contrast
Accepted values:
Table 6 • Tools (Continued)
•
•
•
•
•
•
•
•
SETTINGS
—prints the printer configuration label.
NETWORK
—prints the settings for any print server that is installed.
FORMATS
—prints the available formats stored in the printer’s RAM, Flash memory, or optional memory card.
IMAGES
—prints the available images stored in the printer’s RAM, Flash memory, or optional memory card.
FONTS
—prints the available fonts in the printer, including standard printer fonts plus any optional fonts. Fonts may be stored in RAM or Flash memory.
BARCODES
—prints the available bar codes in the printer. Bar codes may be stored in RAM or Flash memory.
ALL
—prints the previous six labels.
SENSOR PROFILE
—shows the sensor settings compared to actual sensor readings. To interpret the
results, see Sensor Profile on page 199 .
Related ZPL command(s): SETTINGS:
~WC
NETWORK:
~WL
SENSOR PROFILE:
~JG
Others:
^WD
Control panel key(s):
Printer web page:
SETTINGS and NETWORK: Do one of the following:
•
•
Hold CANCEL during printer power-up.
Hold
FEED + CANCEL
for 2 seconds when the printer is in the Ready state.
SENSOR PROFILE: Hold FEED + CANCEL during printer power-up.
View and Modify Printer Settings >
Print Listings on Label
Change the contrast on the printer’s display. (Does not display on the color screen option.)
User menu item: Main Menu > TOOLS
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Accepted values:
SGD command used:
3 to 15
display.contrast
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IDLE DISPLAY
Idle Display
Printer Configuration and Adjustment
Adjust Printer Settings
109
Table 6 • Tools (Continued)
Select the information shown on the printer’s display when the printer is idle.
User menu item: Main Menu > TOOLS
Accepted values:
•
•
•
•
•
•
FW VERSION
IP ADDRESS
MM/DD/YY 24 HR
MM/DD/YY 12 HR
DD/MM/YY 24 HR
DD/MM/YY 12 HR
SGD command used:
device.idle_display_format
POWER UP ACTION
Power-Up Action
Set the action for the printer to take during the power-up sequence.
User menu item: Main Menu > TOOLS
5/25/18
Accepted values:
Related ZPL command(s):
SGD command used:
Printer web page:
•
•
•
•
•
CALIBRATE
—adjusts sensor levels and thresholds, determines the label length, and feeds the media to the next web.
FEED
—feeds the labels to the first registration point.
LENGTH
—determines the label length using current sensor values, and feeds the media to the next web.
NO MOTION
—tells the printer not to move the media. You must manually ensure that the web is positioned correctly, or press feed to position the next web.
SHORT CAL
—sets the media and web thresholds without adjusting sensor gain, determines the label length, and feeds the media to the next web.
^MF ezpl.power_up_action
View and Modify Printer Settings > Calibration
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110 Printer Configuration and Adjustment
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HEAD CLOSE ACTION
Head-Close
Action
Table 6 • Tools (Continued)
Set the action for the printer to take when you close the printhead.
User menu item: Main Menu > TOOLS
Accepted values:
Related ZPL command(s):
SGD command used:
•
•
•
•
•
CALIBRATE
—adjusts sensor levels and thresholds, determines the label length, and feeds the media to the next web.
FEED
—feeds the labels to the first registration point.
LENGTH
—determines the label length using current sensor values, and feeds the media to the next web.
NO MOTION
—tells the printer not to move the media. You must manually ensure that the web is positioned correctly, or press feed to position the next web.
SHORT CAL
—sets the media and web thresholds without adjusting sensor gain, determines the label length, and feeds the media to the next web.
^MF ezpl.head_close_action
View and Modify Printer Settings > Calibration Printer web page:
HEAD OPEN LIGHT
Head-Open Light Set the brightness of the light that turns on when the printhead is open.
User menu item: Main Menu > TOOLS
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Accepted values:
SGD command used:
•
•
•
•
HIGH
MEDIUM
LOW
OFF device.light.head_open_brightness
ZT400 Series User Guide 5/25/18
COVER OPEN LIGHT
Cover-Open
Light
Printer Configuration and Adjustment
Adjust Printer Settings
111
Table 6 • Tools (Continued)
Set the brightness of the light that turns on when the media door is open.
User menu item: Main Menu > TOOLS
Accepted values:
SGD command used:
•
•
•
•
HIGH
MEDIUM
LOW
OFF device.light.cover_open_brightness
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112 Printer Configuration and Adjustment
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LOAD DEFAULTS
Load Defaults
Table 6 • Tools (Continued)
Restore specific printer, print server, and network settings back to the factory defaults.
Use care when loading defaults because you will need to reload all settings that you changed manually.
User menu item: Main Menu > TOOLS
Main Menu > NETWORK
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Accepted values: •
•
•
FACTORY
—Restores all printer settings other than the network settings back to the factory defaults. Use care when loading defaults because you will need to reload all settings that you changed manually.
NETWORK
—Reinitializes the printer’s wired or wireless print server. With a wireless print server, the printer also reassociates with your wireless network.
LAST SAVED
—Loads settings from the last permanent save.
Related ZPL command(s): FACTORY:
^JUF
NETWORK:
^JUN
LAST SAVED:
^JUR
Control panel key(s): FACTORY: Hold FEED + PAUSE during printer powerup to reset the printer parameters to factory values.
NETWORK: Hold
CANCEL
+
PAUSE during printer power-up to reset the network parameters to factory values.
LAST SAVED: N/A
Printer web page:
FACTORY: View and Modify Printer Settings > Restore
Default Configuration
NETWORK: Print Server Settings > Reset Print Server
LAST SAVED: View and Modify Printer Settings >
Restore Saved Configuration
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113
MEDIA/RIBBON CAL
Media and
Ribbon Sensor
Calibration
Table 6 • Tools (Continued)
Calibrate the printer to adjust the sensitivity of the media and ribbon sensors.
For complete instructions on how to perform a calibration procedure, see
Ribbon and Media Sensors on page 143
.
User menu item: Main Menu > TOOLS
Main Menu > SENSORS
Related ZPL command(s):
SGD command used:
Control panel key(s):
Printer web page:
~JC ezpl.manual_calibration
Press and hold
PAUSE
+
CANCEL for 2 seconds.
The calibration procedure cannot be initiated through the web pages. See the following web page for settings that are set during sensor calibration:
View and Modify Printer Settings > Calibration
Important • Do not change these settings unless you are told to do so by Zebra Technical Support or by an authorized service technician.
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114 Printer Configuration and Adjustment
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Table 6 • Tools (Continued)
DIAGNOSTIC MODE
Communication
Diagnostics Mode
Use this diagnostics tool to cause the printer to output the hexadecimal values for all data received by the printer.
For more information, see Communication Diagnostics Test on page 198 .
User menu item: Main Menu > TOOLS
Accepted values:
Related ZPL command(s):
SGD command used:
Control panel key(s):
•
•
DISABLED
ENABLED
~JD
to enable,
~JE
to disable
device.diagnostic_print
Hold
PAUSE
+
FEED
for 2 seconds when the printer is in the Ready state.
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ZBI ENABLED?
Enable ZBI
Printer Configuration and Adjustment
Adjust Printer Settings
115
Table 6 • Tools (Continued)
Zebra Basic Interpreter (ZBI 2.0™) is a programming option that may be purchased for your printer. If you would like to purchase this option, contact your Zebra reseller for more information.
User menu item: Main Menu > TOOLS
RUN ZBI PROGRAM
Run a ZBI
Program
SGD command used:
zbi.key
(identifies if the ZBI 2.0 option is enabled or disabled on the printer)
If you have ZBI installed, you may choose to run a ZBI program that you have downloaded to your printer.
User menu item: *
*
This menu item appears only if ZBI is enabled on your printer and no ZBI program is running.
Main Menu > TOOLS
Related ZPL command(s):
SGD command used:
Printer web page:
If ZBI programs exist on your printer, they are listed. If no program exists, NONE is listed.
If you wish to run a ZBI program that you have downloaded to your printer:
1.
2.
Use the
UP ARROW
or
DOWN ARROW
to select a file from this menu.
Press
RIGHT SELECT to select RUN . If no program exists, the RUN option does not perform an action.
^JI
,
~JI zbi.control.run
Directory Listing
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116 Printer Configuration and Adjustment
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STOP ZBI PROGRAM
Stop a ZBI
Program
Table 6 • Tools (Continued)
If your printer is running a ZBI program, you may stop that program.
User menu item:
*
*
This menu item appears only if ZBI is enabled on your printer and no ZBI program is running.
Main Menu > TOOLS
PRINT USB FILE
Print from a USB
Flash Drive
If ZBI programs are running, the printer lists them.
If you wish to stop a program:
1.
2.
Use the
UP ARROW
or
DOWN ARROW
to select the file from this menu.
Press
RIGHT SELECT
to select STOP .
Related ZPL command(s):
SGD command used:
~JQ zbi.control.terminate
Directory Listing Printer web page:
Select files to print from a USB Flash drive.
User menu item: *
*
This menu item appears only if a USB Flash drive is inserted into the USB host port on the printer.
Main Menu > TOOLS
SGD command used:
1.
2.
3.
Insert a USB flash drive into the printer’s USB host port.
The printer lists available files. SELECT ALL is available to print all available files on the USB Flash drive.
Use the UP ARROW or DOWN ARROW to select a file from this menu.
Press RIGHT SELECT to select PRINT .
usb.host.read_list
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117
Table 6 • Tools (Continued)
COPY USB FILE TO E:
Copy Files from a
USB Flash Drive
Select files to copy to the printer from a USB Flash drive.
User menu item:
*
*
This menu item appears only if a USB Flash drive is inserted into the USB host port on the printer.
Main Menu > TOOLS
STORE E: FILE TO USB
Store Files on a
USB Flash Drive
1.
2.
3.
Insert a USB flash drive into the printer’s USB host port.
The printer lists available files. SELECT ALL is available to copy all available files from the USB
Flash drive.
Use the
UP ARROW
or
DOWN ARROW
to select a file from this menu.
Press
RIGHT SELECT
to select STORE .
SGD command used:
usb.host.read_list
Select files from the printer to store on a USB Flash drive.
User menu item:
*
* This menu item appears only if a USB Flash drive is inserted into the USB host port on the printer.
Main Menu > TOOLS
SGD command used:
1.
2.
3.
Insert a USB flash drive into the printer’s USB host port.
The printer lists available files. SELECT ALL is available to store all files available files from the printer on the USB Flash drive.
Use the UP ARROW or DOWN ARROW to select a file from this menu.
Press RIGHT SELECT to select STORE .
usb.host.write_list
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118 Printer Configuration and Adjustment
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PRINT STATION
Fill in a Form or
Print a Label
Format from the
Display
Table 6 • Tools (Continued)
Use this menu item to fill in variable fields in a label format and print the label using a
Human Input Device (HID), such as a USB keyboard or barcode scanner. A suitable label format must be stored on the E: drive of the printer to use this option.
When the printer finds an HID plugged into the printer’s USB host port, it uses this user menu to prompt you to select a form on the printer’s E: drive. After you have been prompted to fill in each variable
^FN
field on the form, you can specify the desired quantity of labels to print.
For more information about using the
^FN
command or the SGD commands related to this feature, refer to the Zebra Programming Guide . You can download a copy of the manual from http://www.zebra.com/manuals/ .
User menu item:
*
*
This menu item appears only if a USB Flash drive is inserted into the USB host port on the printer.
Main Menu > TOOLS
P1066582-004
SGD command used:
1.
2.
3.
4.
5.
Insert a USB flash drive into the printer’s USB host port.
The printer lists available files.
Use the
UP ARROW
or
DOWN ARROW
to select a file from this menu.
Press
RIGHT SELECT
to select SELECT .
The printer accesses the file and prompts for the information in the
^FN
fields in the file.
Use your keyboard or barcode scanner to enter the requested information. When using a keyboard, press
<ENTER>
after entering the appropriate information in the field.
When all
^FN
fields have been filled, the printer prompts for the number of labels to print.
Specify the desired number of labels.
The specified number of labels is printed with your data in the appropriate fields.
usb.host.keyboard_input
(must be set to ON)
usb.host.template_list
usb.host.fn_field_list
usb.host.fn_field_data
usb.host.fn_last_field
usb.host.template_print_amount
ZT400 Series User Guide 5/25/18
Printer Configuration and Adjustment
Adjust Printer Settings
119
Network Settings
ACTIVE PRINT SERVER
Active Print
Server
Table 7 • Network Settings
Only one print server (wired or wireless) can be installed at a time. Therefore, the print server installed is the active print server.
User menu item:
*
* This menu item cannot be modified from the control panel.
Main Menu > NETWORK
PRIMARY NETWORK
Primary Print
Server
Only one print server (wired or wireless) can be installed at a time. Therefore, the print server installed is the primary print server.
User menu item: *
* This menu item cannot be modified from the control panel.
Main Menu > NETWORK
IP PORT
Primary TCP/IP
Port
View the Ethernet TCP port number, over which labels and commands can be sent for processing.
User menu item: *
* This menu item cannot be modified from the control panel.
Main Menu > NETWORK
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120 Printer Configuration and Adjustment
Adjust Printer Settings
Table 7 • Network Settings (Continued)
IP ALTERNATE PORT
Alternate TCP/IP
Port
View the alternate Ethernet TCP port number, over which labels and commands can be sent for processing.
User menu item: *
* This menu item cannot be modified from the control panel.
Main Menu > NETWORK
WIRED IP ADDRESS
WLAN IP ADDRESS
IP Address
View and, if necessary, change the printer’s IP address.
To save changes to this setting, set IP Protocol on page 123 to
PERMANENT
, and then reset the print server (see Reset Network on page 125 ).
User menu item: Main Menu > NETWORK
P1066582-004
Accepted values:
Related ZPL command(s):
SGD command used:
Printer web page:
000
to
255
for each field
^ND
Wired:
internal_wired.ip.addr
Wireless:
ip.addr
,
wlan.ip.addr
View and Modify Printer Settings >
Network Communications Setup >
TCP/IP Settings
ZT400 Series User Guide 5/25/18
WIRED SUBNET MASK
WLAN SUBNET MASK
Subnet Mask
Printer Configuration and Adjustment
Adjust Printer Settings
121
Table 7 • Network Settings (Continued)
View and, if necessary, change the subnet mask.
To save changes to this setting, set IP Protocol on page 123 to PERMANENT , and then reset the print server (see Reset Network on page 125 ).
User menu item: Main Menu > NETWORK
Accepted values:
Related ZPL command(s):
SGD command used:
Printer web page:
000
to
255
for each field
^ND
Wired:
internal_wired.ip.netmask
Wireless:
wlan.ip.netmask
View and Modify Printer Settings >
Network Communications Setup >
TCP/IP Settings
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122 Printer Configuration and Adjustment
Adjust Printer Settings
WIRED GATEWAY
WLAN GATEWAY
Gateway
Table 7 • Network Settings (Continued)
View and, if necessary, change the default gateway.
To save changes to this setting, set IP Protocol on page 123 to PERMANENT , and then reset the print server (see Reset Network on page 125 ).
User menu item: Main Menu > NETWORK
Accepted values:
Related ZPL command(s):
SGD command used:
Printer web page:
000
to
255
for each field
^ND
Wired:
internal_wired.ip.gateway
Wireless:
wlan.ip.gateway
View and Modify Printer Settings >
Network Communications Setup >
TCP/IP Settings
P1066582-004 ZT400 Series User Guide 5/25/18
WIRED IP PROTOCOL
WLAN IP PROTOCOL
IP Protocol
Printer Configuration and Adjustment
Adjust Printer Settings
123
Table 7 • Network Settings (Continued)
This parameter tells if the user (permanent) or the server (dynamic) selects the
IP address. When a dynamic option is chosen, this parameter tells the method(s) by which the wired or wireless print server receives the IP address from the server.
User menu item: Main Menu > NETWORK
Accepted values:
Related ZPL command(s):
SGD command used:
Printer web page:
•
•
•
•
•
•
•
ALL
GLEANING ONLY
RARP
BOOTP
DHCP
DHCP & BOOTP
PERMANENT
^ND
Wired:
internal_wired.ip.protocol
Wireless:
wlan.ip.protocol
View and Modify Printer Settings >
Network Communications Setup >
TCP/IP Settings
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124 Printer Configuration and Adjustment
Adjust Printer Settings
WIRED MAC ADDRESS
WLAN MAC ADDRESS
MAC Address
Table 7 • Network Settings (Continued)
View the Media Access Control (MAC) address of the print server that is installed in the printer (wired or wireless).
User menu item: Main Menu > NETWORK
ESSID
ESSID
SGD command used:
Printer web page:
Wired:
internal_wired.mac_addr
Wireless:
wlan.mac_addr
View and Modify Printer Settings >
Network Communications Setup > Wireless Setup
The Extended Service Set Identification (ESSID), which cannot be modified from the control panel, must match the ESSID used for your wireless network.
User menu item: Main Menu > NETWORK
P1066582-004
Accepted values:
SGD command used:
Printer web page:
32-character alphanumeric string (default
125
)
wlan.essid
View and Modify Printer Settings >
Network Communications Setup > Wireless Setup
ZT400 Series User Guide 5/25/18
CHANNEL
Channel
Printer Configuration and Adjustment
Adjust Printer Settings
125
Table 7 • Network Settings (Continued)
View the wireless channel being used when the wireless network is active and authenticated.
User menu item: Main Menu > NETWORK
SIGNAL
Signal
SGD command used:
Printer web page:
wlan.channel
View and Modify Printer Settings >
Network Communications Setup > Wireless Setup
View the wireless signal strength when the wireless network is active and authenticated.
User menu item: Main Menu > NETWORK
RESET NETWORK
Reset Network
SGD command used:
Printer web page:
wlan.signal_strength
View and Modify Printer Settings >
Network Communications Setup > Wireless Setup
This option resets the wired or wireless print server. You must reset the print server to allow any changes to the network settings to take effect.
User menu item: Main Menu > NETWORK
5/25/18
Related ZPL command(s):
SGD command used:
Printer web page:
~WR device.reset
Print Server Settings > Factory Print Server Settings
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126 Printer Configuration and Adjustment
Adjust Printer Settings
RFID Settings
RFID COUNTRY CODE
RFID Country
Code
Table 8 • RFID Settings
View the RFID country code.
Note • A prompt for the country code appears only on some printers the first time that they are powered up, depending on the world region to which the printers were shipped. Select the appropriate country to access the printer’s
RFID features.
User menu item: Main Menu > RFID
RFID STATUS
RFID Status
SGD command used:
rfid.country_code
Display the status of the RFID subsystem of the printer.
User menu item: Main Menu > RFID
RFID CALIBRATE
RFID Tag
Calibration
Related ZPL command(s):
SGD command used:
^HL
or ~
HL rfid.error.response
Initiate tag calibration for RFID media. (Not the same as media and ribbon calibration.)
User menu item: Main Menu > RFID
P1066582-004
Related ZPL command(s):
SGD command used:
^HR rfid.tag.calibrate
ZT400 Series User Guide 5/25/18
Printer Configuration and Adjustment
Adjust Printer Settings
127
Table 8 • RFID Settings (Continued)
READ RFID DATA
Read RFID Data
Read and return the specified tag data from the RFID tag located over the RFID antenna. No printer movement occurs while tag data is being read. The printhead can be open or closed.
User menu item: Main Menu > RFID
Accepted values:
Related ZPL command(s):
SGD command used:
To read and display the information stored on an RFID tag:
1.
Position the RFID label with its transponder over the
RFID antenna.
2.
3.
Use the
UP ARROW
or
DOWN ARROW
to select the type of information that you want read and displayed.
Press
RIGHT SELECT to select
READ
.
The results of the test are shown on the display.
epc
—reads the first 128 bits of EPC data
tid information
—reads the first 32 bits of the TID
(Tag ID)
password status
—reads the tag’s access and kill passwords
protocol bits
—reads the protocol bits from the
EPC memory banks and converts that value to the
EPC size
memory bank sizes
—reads the EPC, TID, and user memory banks sizes
^RF rfid.tag.read.content
and
rfid.tag.read.execute
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128 Printer Configuration and Adjustment
Adjust Printer Settings
RFID TEST
RFID Test
Table 8 • RFID Settings (Continued)
During the RFID test, the printer attempts to read and write to a transponder. No printer movement occurs with this test.
User menu item: Main Menu > RFID
Accepted values:
SGD command used:
To test an RFID label:
1.
Position the RFID label with its transponder over the
RFID antenna array.
2.
Press RIGHT SELECT to select START .
The results of the test are shown on the display.
quick
—performs a read EPC test and a write EPC test
(using random data)
read
—performs a read EPC test
write
—performs a write EPC test (using random data)
rfid.tag.test.content
and
rfid.tag.test.execute
P1066582-004 ZT400 Series User Guide 5/25/18
RFID PROGRAM POS.
Programming
Position
Printer Configuration and Adjustment
Adjust Printer Settings
129
Table 8 • RFID Settings (Continued)
If the desired programming position (read/write position) is not achieved through RFID tag calibration, a value may be specified. See the RFID Programming Guide 3 for more information.
User menu item: Main Menu > RFID
Accepted values:
Related ZPL command(s):
SGD command used:
Printer web page:
F0
to
Fxxx
(where
xxx
is the label length in millimeters or
999
, whichever is less)—The printer feeds the label forward for the specified distance and then begins programming.
B0
to
B30
—The printer backfeeds the label for the specified distance and then begins programming.
To account for the backfeed, allow empty media liner to extend out of the front of the printer when using a backward programming position.
^RS rfid.position.program
View and Modify Printer Settings > RFID Setup >
PROGRAM POSITION
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130 Printer Configuration and Adjustment
Adjust Printer Settings
RFID ANTENNA
RFID Antenna
Element
Table 8 • RFID Settings (Continued)
If the desired antenna is not achieved through RFID tag calibration, a value may be specified.
User menu item: Main Menu > RFID
RFID READ POWER
RFID Read
Power
Accepted values:
Related ZPL command(s):
SGD command used:
Printer web page:
A1 , A2 , A3 , A4
B1 , B2 , B3 , B4
C1 , C2 , C3 , C4
D1 , D2 , D3 , D4
E1 , E2 , E3 , E4
^RW rfid.reader_1.antenna_port
View and Modify Printer Settings > RFID Setup >
RFID ANTENNA
If the desired read power is not achieved through RFID tag calibration, a value may be specified.
User menu item: Main Menu > RFID
Accepted values:
Related ZPL command(s):
SGD command used:
Printer web page:
0
to
30
^RW rfid.reader_1.power.read
View and Modify Printer Settings > RFID Setup > RFID
READ PWR
P1066582-004 ZT400 Series User Guide 5/25/18
RFID WRITE POWER
RFID Write
Power
Printer Configuration and Adjustment
Adjust Printer Settings
131
Table 8 • RFID Settings (Continued)
If the desired write power is not achieved through RFID tag calibration, a value may be specified.
User menu item: Main Menu > RFID
RFID VALID COUNT
RFID Valid
Counter
Accepted values:
Related ZPL command(s):
SGD command used:
Printer web page:
0
to
30
^RW rfid.reader_1.power.write
View and Modify Printer Settings > RFID Setup > RFID
WRITE PWR
Resets the RFID valid label counter to zero.
User menu item: Main Menu > RFID
RFID VOID COUNT
RFID Void
Counter
Related ZPL command(s):
SGD command used:
~RO odometer.rfid.valid_resettable
Resets the RFID void label counter to zero.
User menu item: Main Menu > RFID
5/25/18
Related ZPL command(s):
SGD command used:
~RO odometer.rfid.void_resettable
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132 Printer Configuration and Adjustment
Adjust Printer Settings
Language Settings
LANGUAGE
Language
Table 9 • Language Settings
If necessary, change the language that the printer displays.
•
•
•
•
This change affects the words shown on the following: the Home menu the user menus error messages the printer configuration label, the network configuration label, and other labels that you can select to print through the user menus
User menu item: Main Menu > SETTINGS
Main Menu > LANGUAGE
Accepted values:
Related ZPL command(s):
SGD command used:
Printer web page:
Note • The selections for this parameter are displayed in the actual languages to make it easier for you to find one that you are able to read.
ENGLISH , SPANISH , FRENCH , GERMAN , ITALIAN ,
NORWEGIAN , PORTUGUESE , SWEDISH , DANISH ,
SPANISH 2 , DUTCH , FINNISH , CZECH , JAPANESE ,
KOREAN , ROMANIAN , RUSSIAN , POLISH ,
SIMPLIFIED CHINESE , TRADITIONAL CHINESE
^KL display.language
View and Modify Printer Settings > General Setup >
Language
P1066582-004 ZT400 Series User Guide 5/25/18
ZPL OVERRIDE
ZPL Override
Printer Configuration and Adjustment
Adjust Printer Settings
133
Table 9 • Language Settings (Continued)
Enable this menu item to prevent the following ZPL commands from changing the printer’s current settings:
•
^MM
(print mode)
•
•
^MT
(Direct Thermal or Thermal Transfer print method)
^MN
(media type non-continuous or continuous)
When this menu item is disabled, these commands override the printer’s settings.
User menu item: Main Menu > LANGUAGE
COMMAND CHAR
Command
Character
Accepted values:
SGD command used:
•
•
DISABLED
ENABLED
zpl.zpl_override
The format command prefix is a two-digit hex value used as a parameter place marker in ZPL/ZPL II format instructions. The printer looks for this hex character to indicate the start of a ZPL/ZPL II format instruction.
Set the format command character to match what is used in your label formats.
Important • You cannot use the same hex value for the format command prefix, control character, and delimiter characters. The printer must see different characters to work properly. If you are setting the value through the control panel, the printer will skip any value that is already in use.
User menu item: Main Menu > LANGUAGE
5/25/18
Accepted values:
Related ZPL command(s):
SGD command used:
Printer web page:
00 to FF
^CC
or
~CC zpl.caret
View and Modify Printer Settings > ZPL Control
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134 Printer Configuration and Adjustment
Adjust Printer Settings
CONTROL CHAR
Control
Character
Table 9 • Language Settings (Continued)
The printer looks for this two-digit hex character to indicate the start of a ZPL/ZPL II control instruction. Set the control prefix character to match what is used in your label formats.
User menu item: Main Menu > LANGUAGE
DELIMITER CHAR
Delimiter
Character
Accepted values:
Related ZPL command(s):
SGD command used:
Printer web page:
00 to FF
^CT
or
~CT zpl.control_character
View and Modify Printer Settings > ZPL Control
The delimiter character is a two-digit hex value used as a parameter place marker in
ZPL/ZPL II format instructions.
Set the delimiter character to match what is used in your label formats.
User menu item: Main Menu > LANGUAGE
Accepted values:
Related ZPL command(s):
SGD command used:
Printer web page:
00 to FF
^CD
or
~CD zpl.delimiter
View and Modify Printer Settings > ZPL Control
P1066582-004 ZT400 Series User Guide 5/25/18
ZPL MODE
ZPL Mode
Printer Configuration and Adjustment
Adjust Printer Settings
135
Table 9 • Language Settings (Continued)
Select the mode that matches what is used in your label formats.
This printer accepts label formats written in either ZPL or ZPL II, eliminating the need to rewrite any ZPL formats that already exist. The printer remains in the selected mode until it is changed in one of the ways listed here.
User menu item: Main Menu > LANGUAGE
Accepted values:
Related ZPL command(s):
SGD command used:
Printer web page:
•
•
ZPL II
ZPL
^SZ zpl.zpl_mode
View and Modify Printer Settings > ZPL Control
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136 Printer Configuration and Adjustment
Adjust Printer Settings—Sensor Settings
Sensor Settings
SENSOR TYPE
Sensor Type
Table 10 • Sensor Settings
Select the media sensor that is appropriate for the media that you are using. The reflective sensor typically is used only for black mark media. The transmissive sensor typically is used for other media types.
User menu item: Main Menu > SENSORS
LABEL SENSOR
Label Sensor
Accepted values:
Related ZPL command(s):
SGD command used:
•
•
TRANSMISSIVE
REFLECTIVE
^JS device.sensor_select
View and Modify Printer Settings > Media Setup Printer web page:
Set the sensitivity of the label sensor.
Important • This value is set during sensor calibration. Do not change this setting unless you are told to do so by Zebra Technical Support or by an authorized service technician.
User menu item: Main Menu > SENSORS
Accepted values:
SGD command used:
Printer web page:
0 to 255
ezpl.label_sensor
View and Modify Printer Settings > Calibration
P1066582-004 ZT400 Series User Guide 5/25/18
TAKE LABEL
Take Label
Sensor
Printer Configuration and Adjustment
Adjust Printer Settings—Sensor Settings
137
Table 10 • Sensor Settings (Continued)
Set the intensity of the take label LED.
Important • This value is set during sensor calibration. Do not change this setting unless you are told to do so by Zebra Technical Support or by an authorized service technician.
User menu item: Main Menu > SENSORS
Accepted values:
SGD command used:
Printer web page:
0 to 255
ezpl.take_label
View and Modify Printer Settings > Calibration
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138 Printer Configuration and Adjustment
Adjust Printer Settings—Sensor Settings
Port Settings
BAUD RATE
Baud Rate
Table 11 • Port Settings
Select the baud value that matches the one being used by the host computer.
User menu item: Main Menu > PORTS
DATA BITS
Data Bits
Accepted values:
Related ZPL command(s):
SGD command used:
Printer web page:
•
•
•
•
•
•
•
•
115200
57600
38400
28800
19200
14400
9600
4800
^SC comm.baud
View and Modify Printer Settings >
Serial Communications Setup
Select the data bits value that matches the one being used by the host computer.
User menu item: Main Menu > PORTS
P1066582-004
Accepted values:
Related ZPL command(s):
SGD command used:
Printer web page:
7 or 8
^SC comm.data_bits
View and Modify Printer Settings >
Serial Communications Setup
ZT400 Series User Guide 5/25/18
PARITY
Parity
Printer Configuration and Adjustment
Adjust Printer Settings—Sensor Settings
139
Table 11 • Port Settings (Continued)
Select the parity value that matches the one being used by the host computer.
User menu item: Main Menu > PORTS
Accepted values:
Related ZPL command(s):
SGD command used:
Printer web page:
•
•
•
NONE
EVEN
ODD
^SC comm.parity
View and Modify Printer Settings >
Serial Communications Setup
HOST HANDSHAKE
Host Handshake Select the handshake protocol that matches the one being used by the host computer.
User menu item: Main Menu > PORTS
Accepted values:
Related ZPL command(s):
SGD command used:
Printer web page:
•
•
•
XON/XOFF
RTS/CTS
DSR/DTR
^SC comm.handshake
View and Modify Printer Settings >
Serial Communications Setup
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140 Printer Configuration and Adjustment
Adjust Printer Settings—Sensor Settings
Table 11 • Port Settings (Continued)
WML
Wireless Markup
Language
(WML) Version
View the WML version. This value cannot be changed.
User menu item: Main Menu > PORTS
P1066582-004 ZT400 Series User Guide 5/25/18
Printer Configuration and Adjustment
Adjust Printer Settings—Sensor Settings
141
Bluetooth Settings
BLUETOOTH ADDRESS
Bluetooth
Address
Table 12 • Bluetooth Settings
Displays the printer’s Bluetooth Device Address
User menu item: Main Menu > BLUETOOTH
MODE
Connection
Device Type
SGD command used:
bluetooth.address
Displays the Bluetooth connection pair printer’s device type—Slave (typical) or Master.
User menu item: Main Menu > BLUETOOTH
DISCOVERY
Bluetooth
Discovery
Select if the printer is “Discoverable” for Bluetooth device pairing.
User menu item: Main Menu > BLUETOOTH
Accepted values:
SGD command used:
•
•
ON —enables Bluetooth discoverable mode
OFF —disables Bluetooth discoverable mode
bluetooth.discoverable
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142 Printer Configuration and Adjustment
Adjust Printer Settings—Sensor Settings
CONNECTED
Connection
Status to Paired
Device
Table 12 • Bluetooth Settings
Displays the Bluetooth connection status to its paired device (Yes or No).
User menu item: Main Menu > BLUETOOTH
BT SPEC VERSION
Bluetooth
Specification
Version
Displays the Bluetooth operational specification level.
User menu item: Main Menu > BLUETOOTH
MIN SECURITY MODE
Minimum
Security Level
SGD command used:
bluetooth.radio_version
Displays the printer’s Bluetooth minimum level of applied security.
User menu item: Main Menu > BLUETOOTH
P1066582-004 ZT400 Series User Guide 5/25/18
Printer Configuration and Adjustment
Calibrate the Ribbon and Media Sensors
143
Calibrate the Ribbon and Media Sensors
Use the procedure in this section to calibrate the printer, which adjusts the sensitivity of the media and ribbon sensors.
• For issues that may be resolved by sensor calibration, see Printing Issues on page 176
.
• For a summary of the options for initiating calibration, see Media and Ribbon Sensor
.
Important • Follow the calibration procedure exactly as presented. All of the steps must be performed even if only one of the sensors requires adjustment. You may press and hold
CANCEL
at any step in this procedure to cancel the process.
To perform sensor calibration, complete these steps:
1.
With the printer in the Ready state, initiate media and ribbon calibration in one of these ways:
• Press and hold PAUSE + CANCEL for 2 seconds.
• Send the ezpl.manual_calibration
SGD command to the printer. See the
Zebra Programming Guide
for more information about this command.
• Navigate to the following menu item on the control panel display. This item is located
under the TOOLS menu and the SENSORS menu. See Idle Display, Home Menu, and
User Menus on page 17 for information about using the control panel and accessing
the menus.
MEDIA/RIBBON CAL
START a.
Press
RIGHT SELECT to select
START
.
The printer does the following:
• The
STATUS light
and
SUPPLIES light
flash yellow once.
• The
PAUSE light
blinks yellow.
• The control panel displays:
MEDIA/RIBBON CAL
LOAD BACKING
REMOVE RIBBON
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144 Printer Configuration and Adjustment
Calibrate the Ribbon and Media Sensors
2.
Caution • The printhead may be hot and could cause severe burns. Allow the printhead to cool.
Open the printhead assembly by rotating the printhead-open lever.
3.
Extend the media approximately 8 in. (203 mm) out of the printer.
4.
Remove the exposed labels so that only the liner remains.
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Calibrate the Ribbon and Media Sensors
145
5.
Pull the media into the printer so that only the backing is between the media sensors.
5/25/18
6.
Remove the ribbon (if used).
7.
Rotate the printhead-open lever downward until it locks the printhead in place.
8.
Press
PAUSE to begin the media calibration process.
• The PAUSE light turns off.
• The
SUPPLIES light
flashes.
• The control panel displays:
MEDIA/RIBBON CAL
CALIBRATING
PLEASE WAIT
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146 Printer Configuration and Adjustment
Calibrate the Ribbon and Media Sensors
•
•
•
When the process is complete:
The SUPPLIES light stops flashing.
The PAUSE light flashes yellow.
The control panel displays:
MEDIA/RIBBON CAL
RELOAD ALL
CONTINUE
9.
Open the printhead assembly by rotating the printhead-open lever.
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Calibrate the Ribbon and Media Sensors
147
10.
Pull the media forward until a label is positioned under the media sensors.
11.
Reload the ribbon (if used).
12.
Close the printhead.
13.
Close the media door.
5/25/18
14.
Press PAUSE to enable printing.
ZT400 Series User Guide P1066582-004
148 Printer Configuration and Adjustment
Adjust the Printhead Pressure
Adjust the Printhead Pressure
You may need to adjust printhead pressure if printing is too light on one side, if you use thick media, or if the media drifts from side to side during printing. Use the lowest printhead pressure necessary to produce good print quality.
See
. The printhead pressure adjustment dials have setting marks from 1 to 4.
Figure 16 • Printhead Pressure Adjustment Dials
1 2
Printer
ZT410
ZT420
1
2
Inside dial
Outside dial
See
. Begin with the following pressure settings, based on your printer and media width, and make adjustments as necessary.
Table 13 • Pressure Setting Starting Points
Media Width
1 in. (25 mm)
2 in. (51 mm)
3 in. (76 mm)
≥ 3.5 in. (89 mm)
2 in. (51 mm)
3 in. (76 mm)
4 in. (102 mm)
≥ 5 in. (127 mm)
Inside Dial Setting
4
3
2.5
2
4
3.5
3
2.5
Outside Dial Setting
1
1
1.5
2
1
1
2
2.5
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Printer Configuration and Adjustment
Adjust the Printhead Pressure
149
If necessary, adjust the printhead pressure adjustment dials as follows:
If the media...
Requires higher pressure to print well
Then...
Increase both dials one position.
Prints too lightly on the left side of the label.
Increase the inside dial setting one position.
Prints too lightly on the right side of the label.
Increase the outside dial setting one position.
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Adjust the Printhead Pressure
If the media...
Shifts left while printing
Then...
Increase the outside dial setting one position.
OR
Decrease the inside dial setting one position.
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If the media...
Shifts right while printing
Printer Configuration and Adjustment
Adjust the Printhead Pressure
151
Then...
Increase the inside dial setting one position.
OR
Decrease the outside dial setting one position.
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152 Printer Configuration and Adjustment
Adjust the Printhead Pressure
Notes • ___________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
P1066582-004 ZT400 Series User Guide 5/25/18
Routine Maintenance
This section provides routine cleaning and maintenance procedures.
Contents
Clean the Exterior, the Media Compartment, and the Sensors . . . . . . . . . . . . . . . . . 155
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154 Routine Maintenance
Cleaning Schedule and Procedures
Cleaning Schedule and Procedures
Routine preventive maintenance is a crucial part of normal printer operation. By taking good care of your printer, you can minimize the potential problems that you might have with it and help to achieve and to maintain your standards for print quality.
Over time, the movement of media or ribbon across the printhead wears through the protective ceramic coating, exposing and eventually damaging the print elements (dots). To avoid abrasion:
• Clean the printhead frequently.
• Minimize printhead pressure and burn temperature (darkness) settings by optimizing the balance between the two.
• When using Thermal Transfer mode, ensure that the ribbon is as wide or wider than the media to prevent exposing the printhead elements to the more abrasive label material.
Important • Zebra is not responsible for damage caused by the use of cleaning fluids on this printer.
Specific cleaning procedures are provided on the following pages. Table 14 shows the recommended cleaning schedule. These intervals are intended as guidelines only. You may have to clean more often, depending upon your application and media.
.
Table 14 • Recommended Cleaning Schedule
Area Method Interval
Printhead
Platen roller
Media sensors
Ribbon sensor
Media path
Ribbon path
Pinch roller (part of Peel-Off option)
Cutter module
If cutting continuous, pressure-sensitive media
If cutting tag stock or label liner material
Solvent*
Solvent*
Air blow
Air blow
Solvent*
Solvent*
Solvent*
Solvent*
Direct Thermal Mode: ribbon.
After every roll of media (or 500 feet of fanfold media).
Thermal Transfer Mode: After every roll of
After every roll of media (or more often, depending upon your application and media).
After every two or three rolls of media.
Solvent* and air blow
Tear-off/peel-off bar
Take-label sensor
Solvent*
Air blow
Once a month.
Once every six months.
* Zebra recommends using the Preventive Maintenance Kit (p/n 47362 or p/n 105950-035 - multipack). In place of this kit, you may use a clean swab dipped in 99.7% isopropyl alcohol.
For 600 dpi printers, use Save-a-Printhead cleaning film. This specially coated material removes contamination buildup without damaging the printhead. Call your authorized reseller or distributor for more information.
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Cleaning Schedule and Procedures
155
Clean the Exterior, the Media Compartment, and the Sensors
Over time, dust, grime, and other debris may build up on the outside and inside of your printer, particularly in a harsh operating environment.
Printer Exterior
You may clean the exterior surfaces of the printer with a lint-free cloth and a small amount of a mild detergent, if necessary. Do not use harsh or abrasive cleaning agents or solvents.
Important • Zebra is not responsible for damage caused by the use of cleaning fluids on this printer.
Media Compartment and Sensors
To clean the sensors, complete these steps:
1.
Brush, air blow, or vacuum any accumulated paper lint and dust away from the media and ribbon paths.
2.
Brush, air blow, or vacuum any accumulated paper lint and dust away from the sensors.
1
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1
2
3
2
Take-label sensor
Ribbon sensor reflector
Media sensor
3
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156 Routine Maintenance
Cleaning Schedule and Procedures
Clean the Printhead and Platen Roller
Inconsistent print quality, such as voids in the bar code or graphics, may indicate a dirty printhead. For the recommended cleaning schedule, see
.
Caution • While performing any tasks near an open printhead, remove all rings, watches, hanging necklaces, identification badges, or other metallic objects that could touch the printhead. You are not required to turn off the printer power when working near an open printhead, but Zebra recommends it as a precaution. If you turn off the power, you will lose all temporary settings, such as label formats, and you must reload them before you resume printing.
-
Note • For printers with a peel assembly, keep the peel assembly closed while cleaning the platen roller to reduce the risk of bending the tear-off/peel-off bar.
Caution • The printhead may be hot and could cause severe burns. Allow the printhead to cool.
Caution •
Before touching the printhead assembly, discharge any built-up static electricity by touching the metal printer frame or by using an antistatic wriststrap and mat.
To clean the printhead and platen roller, complete these steps:
1.
Raise the media door.
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Cleaning Schedule and Procedures
157
2.
Caution • The printhead may be hot and could cause severe burns. Allow the printhead to cool.
Open the printhead assembly by rotating the printhead-open lever.
3.
Remove the ribbon (if used) and the media.
4.
Using the swab from a Zebra Preventive Maintenance Kit, wipe along the brown strip on the printhead assembly from end to end. In place of the Preventive Maintenance Kit, you may use a clean swab dipped in 99.7% isopropyl alcohol. Allow the solvent to evaporate.
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158 Routine Maintenance
Cleaning Schedule and Procedures
5.
While manually rotating the platen roller, clean it thoroughly with the swab. Allow the solvent to evaporate.
6.
Reload the ribbon (if used) and the media. For instructions, see Load the Ribbon on page 56
or
7.
Rotate the printhead-open lever downward until it locks the printhead in place.
P1066582-004 ZT400 Series User Guide 5/25/18
8.
Close the media door.
Routine Maintenance
Cleaning Schedule and Procedures
159
The printer is ready to operate.
9.
Press PAUSE to exit pause mode and enable printing.
The printer may perform a label calibration or feed a label, depending on your settings.
Note • If performing this procedure does not improve print quality, try cleaning the printhead with Save-A-Printhead cleaning film. This specially coated material removes contamination buildup without damaging the printhead. Call your authorized Zebra reseller for more information.
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160 Routine Maintenance
Cleaning Schedule and Procedures
Clean the Peel Assembly
The peel assembly, which is part of the Peel-Off and Liner Take-Up options, consists of several spring-loaded rollers to ensure the proper roller pressure. Clean the pinch roller and tear-off/peel-off bar if adhesive buildup begins to affect peel performance.
Caution • Do not use your left hand to assist in closing the Peel assembly. The top edge of the Peel roller/assembly could pinch your fingers.
If adhesive buildup affects peel-off performance, complete these steps:
1.
Raise the media door.
2.
Caution • The printhead may be hot and could cause severe burns. Allow the printhead to cool.
Open the printhead assembly by rotating the printhead-open lever.
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Cleaning Schedule and Procedures
161
3.
Push down the peel-off mechanism release lever to open the peel assembly.
4.
Remove any media liner to expose the pinch roller.
5.
While manually rotating the pinch roller, clean it thoroughly with the swab from the
Preventive Maintenance Kit (part number 47362). In place of the Preventive Maintenance
Kit, you may use a clean swab dipped in 99.7% isopropyl alcohol. Allow the solvent to evaporate.
5/25/18
6.
Use the swab to remove excess adhesive from the tear-off/peel-off bar. Allow the solvent to evaporate.
Important • Apply minimum force when cleaning the tear-off/peel-off bar. Excessive force can cause the tear-off/peel-off bar to bend, which could have a negative effect on peel performance.
7.
Reload the media liner through the peel mechanism. For instructions, see Final Steps for
Peel-Off Mode (with or without Liner Take-Up) on page 38 .
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162 Routine Maintenance
Cleaning Schedule and Procedures
8.
Caution • Use the peel release lever and your right hand to close the peel assembly.
Do not use your left hand to assist in closing. The top edge of the peel roller/assembly could pinch your fingers.
Close the peel assembly using the peel-off mechanism release lever.
9.
Rotate the printhead-open lever downward until it locks the printhead in place.
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10.
Close the media door.
Routine Maintenance
Cleaning Schedule and Procedures
163
The printer is ready to operate.
11.
Press PAUSE to exit pause mode and enable printing.
The printer may perform a label calibration or feed a label, depending on your settings.
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164 Routine Maintenance
Cleaning Schedule and Procedures
Clean and Lubricate the Cutter Module
If the cutter is not cutting the labels cleanly or if it jams with labels, clean the cutter blades.
After cleaning the blades, apply lubrication to them to help extend the life of your cutter module.
To clean the cutter module, complete these steps:
1.
Caution • Turn off ( O ) the printer and disconnect it from the power source before performing the following procedure.
Turn off ( O ) the printer and disconnect the AC power cord.
2.
Raise the media door.
3.
Remove media that is loaded through the cutter module.
4.
Loosen and remove the thumbscrew and lock washer on the cutter shield.
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Cleaning Schedule and Procedures
165
5.
Caution • The cutter blade is sharp. Do not touch or rub the blade with your fingers.
Remove the cutter shield.
6.
If necessary, rotate the cutter motor thumbscrew to fully expose the V-shaped cutter blade ( 1 ).
1
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166 Routine Maintenance
Cleaning Schedule and Procedures
7.
Using the swab from the Preventive Maintenance Kit (part number 47362), wipe along the upper cutting surface and the cutter blade. In place of the Preventive Maintenance Kit, you may use a clean swab dipped in 99.7% isopropyl alcohol. Allow the solvent to evaporate.
8.
When the solvent has evaporated, soak a clean swab in a general-purpose, higher-viscosity silicone or PTFE oil lubricant.
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Routine Maintenance
Cleaning Schedule and Procedures
167
9.
Apply an even layer along all exposed surfaces of both cutter blades. Remove any excess oil so that none of it comes in contact with the printhead or platen roller.
10.
Caution • The cutter blade is sharp. For operator safety, replace the cutter shield.
Replace the cutter shield ( 1 ) and secure it with the thumbscrew and lock washer that you removed earlier ( 2 ).
1
2
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168 Routine Maintenance
Cleaning Schedule and Procedures
11.
Close the media door.
12.
Plug the printer into its power source, and then turn on ( I ) the printer.
The cutter blade returns to its operating position.
13.
If the cutter continues to perform unsatisfactorily, contact an authorized service technician.
P1066582-004 ZT400 Series User Guide 5/25/18
Printer Configuration and Adjustment
Remove Used Ribbon
169
Remove Used Ribbon
At minimum, remove used ribbon from the ribbon take-up spindle each time you change the roll of ribbon. With ribbon that is half or less the width of the printhead, remove used ribbon each time you load a new roll of media. This ensures that uneven pressure on the ribbon take-up spindle does not interfere with the ribbon release bars on the spindle.
To remove used ribbon, complete these steps:
1.
Has the ribbon run out?
If the ribbon...
Ran out
Did not run out
Then
Continue with the next step.
Cut or break the ribbon before the ribbon take-up spindle.
5/25/18
Caution • Do not cut the ribbon directly on the ribbon take-up spindle. Doing so may damage the spindle.
2.
While holding the ribbon take-up spindle, turn the ribbon release knob to the left until it stops.
The ribbon release bars pivot down, easing the spindle’s grip on the used ribbon.
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170 Printer Configuration and Adjustment
Remove Used Ribbon
3.
After the ribbon release bars have pivoted down, if possible, turn the ribbon take-up spindle one full to the right to help loosen the ribbon on the spindle.
4.
Slide the used ribbon off of the ribbon take-up spindle and discard.
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Routine Maintenance
Replacing Printer Components
171
Replacing Printer Components
Some printer components, such as the printhead and platen roller, may wear out over time and can be replaced easily. Regular cleaning may extend the life of some of these components. See
for the recommended cleaning intervals.
Ordering Replacement Parts
For optimal printing quality and proper printer performance across our product line, Zebra strongly recommends the use of Zebra Certified Supplies as part of the total solution.
Specifically, the ZT400 Series printers are designed to work only with genuine Zebra printheads, thus maximizing safety and print quality.
Contact your authorized Zebra reseller for part ordering information.
Recycling Printer Components
The majority of this printer’s components are recyclable. The printer’s main logic board may include a battery that you should dispose of properly.
Do not dispose of any printer components in unsorted municipal waste. Please dispose of the battery according to your local regulations, and recycle the other printer components according to your local standards. For more information, see http://www.zebra.com/environment .
Lubrication
The only lubrication needed for this printer is for the cutter module. Follow the instructions in
Clean and Lubricate the Cutter Module on page 164 . Do not lubricate any other parts of the
printer.
Caution • Some commercially available lubricants will damage the finish and the mechanical parts if used on this printer.
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172 Routine Maintenance
Lubrication
Notes • ___________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
P1066582-004 ZT400 Series User Guide 5/25/18
5/25/18
5
Troubleshooting
This section provides information about errors that you might need to troubleshoot. Assorted diagnostic tests are included.
For videos of some common procedures, go to http://www.zebra.com/zt400-info .
Contents
P1066582-004
174 Troubleshooting
Meaning of Indicator Lights
Meaning of Indicator Lights
The indicator lights on the control panel show the current status of the printer ( Table 15 ).
Table 15 • Status of Printer As Shown by Indicator Lights
STATUS light steady green (other lights steady yellow for
2 seconds during printer power-up)
The printer is ready.
PAUSE light steady yellow.
The printer is paused.
STATUS light steady red
SUPPLIES light steady red
The media supply is out. The printer needs attention and cannot continue without user intervention.
STATUS light steady red
SUPPLIES light flashing red
The ribbon supply is out. The printer needs attention and cannot continue without user intervention.
STATUS light steady yellow
SUPPLIES light flashing yellow
The printer is in Direct Thermal mode, which does not require ribbon; however, ribbon is installed in the printer.
STATUS light steady red
PAUSE light steady yellow
The printhead is open. The printer needs attention and cannot continue without user intervention.
STATUS light steady yellow
The printhead is over temperature.
Caution • The printhead may be hot and could cause severe burns. Allow the printhead to cool.
STATUS light flashing yellow
This indicator light flashing indicates one of the following:
• The printhead is under temperature.
•
•
The power supply is over temperature.
The main logic board (MLB) is over temperature.
STATUS light steady red
PAUSE light steady red
DATA light steady red
The printhead was replaced with one that is not a genuine
Zebra printhead. Install a genuine Zebra printhead to continue.
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Troubleshooting
Meaning of Indicator Lights
175
Table 15 • Status of Printer As Shown by Indicator Lights (Continued)
STATUS light flashing red
The printer is unable to read the dpi setting of the printhead.
Printers with a ZebraNet wired Ethernet option
NETWORK light off
No Ethernet link is available.
NETWORK light steady green
A 100Base -T link was found.
NETWORK light steady yellow
A 10Base -T link was found.
NETWORK light steady red
An Ethernet error condition exists. The printer is not connected to your network.
Printers with a ZebraNet wireless option
NETWORK light off
A radio was found during power-up. The printer is attempting to associate with the network. The light flashes red while the printer associates with the network. The light then flashes yellow while the printer is authenticating with the network.
5/25/18
NETWORK light steady green
The radio is associated with your network and authenticated, and the WLAN signal is strong.
NETWORK light flashing green
WLAN—The radio is associated with your network and authenticated, but the WLAN signal is weak.
NETWORK light steady red
A WLAN error condition exists. The printer is not connected to your network.
ZT400 Series User Guide P1066582-004
176 Troubleshooting
Printing Issues
Printing Issues
Table 16 identifies possible issues with printing or print quality, the possible causes, and the
recommended solutions.
For videos of some common procedures, go to http://www.zebra.com/zt400-info .
Table 16 • Printing Issues
Issue
General print quality issues
Loss of printing registration on labels.
Excessive vertical drift in top-of-form registration.
Possible Cause Recommended Solution
The printer is set at the incorrect print speed.
For optimal print quality, set the print speed to the lowest possible setting for your application via control panel, the driver, or the software. You may want to perform the
FEED Self Test on page 194 to determine the optimal settings for
your printer.
See
for how to change the print speed.
You are using an incorrect combination of labels and ribbon for your application.
The printer is set at an incorrect darkness level.
1.
2.
Switch to a different type of media or ribbon to try to find a compatible combination.
If necessary, consult your authorized Zebra reseller or distributor for information and advice.
For optimal print quality, set the darkness to the lowest possible setting for your application. You may want to perform the
FEED Self Test on page 194 to determine the ideal darkness
setting.
See
for how to change the darkness setting.
The printhead is dirty.
Incorrect or uneven printhead pressure.
Clean the printhead and platen roller. See Clean the Printhead and Platen Roller on page 156 .
Set the printhead pressure to the minimum
needed for good print quality. See Adjust the
Printhead Pressure on page 148 .
The platen roller is dirty.
Media guides are positioned improperly.
The media type is set incorrectly.
Clean the printhead and platen roller. See Clean the Printhead and Platen Roller on page 156 .
Ensure that the media guides are properly
positioned. See Load the Media on page 30 .
Set the printer for the correct media type
(gap/notch, continuous, or mark). See Media
.
The media is loaded incorrectly. Load media correctly. See
.
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Troubleshooting
Printing Issues
177
Table 16 • Printing Issues (Continued)
Issue
Long tracks of missing print on several labels
Possible Cause
Print element damaged.
Recommended Solution
Call a service technician.
Fine, angular gray lines on blank labels
Printing too light or too dark over the entire label
Printing too light or too dark on one side of the label
Smudge marks on labels
Misregistration/skips labels
Misregistration and misprint of one to three labels
Wrinkled ribbon.
Wrinkled ribbon.
The media or ribbon is not designed for high-speed operation.
The printer is set at an incorrect darkness level.
You are using an incorrect combination of media and ribbon for your application.
You are using ribbon with direct thermal media.
Incorrect or uneven printhead pressure.
Incorrect or uneven printhead pressure.
The media or ribbon is not designed for high-speed operation.
The printer is not calibrated.
Improper label format.
The platen roller is dirty.
Media does not meet specifications.
See wrinkled ribbon causes and solutions in
.
See wrinkled ribbon causes and solutions in
.
Replace supplies with those recommended for high-speed operation. For more information, see http://www.zebra.com/supplies.
For optimal print quality, set the darkness to the lowest possible setting for your application. You may want to perform the
FEED Self Test on page 194 to determine the ideal darkness
setting.
See
for how to change the darkness setting.
1.
2.
Switch to a different type of media or ribbon to try to find a compatible combination.
If necessary, consult your authorized Zebra reseller or distributor for information and advice.
Direct thermal media does not require ribbon. To determine if you are using direct thermal media,
perform the label scratch test in
Set the printhead pressure to the minimum
needed for good print quality. See Adjust the
Printhead Pressure on page 148 .
Adjust the printhead pressure as needed for good print quality. See
Adjust the Printhead Pressure on page 148 .
Replace supplies with those recommended for high-speed operation. For more information, see http://www.zebra.com/supplies.
Calibrate the printer. See Calibrate the Ribbon and Media Sensors
Check your label format and correct it as necessary.
Clean the printhead and platen roller. See Clean the Printhead and Platen Roller
Use media that meets specifications. See Media
.
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178 Troubleshooting
Printing Issues
Table 16 • Printing Issues (Continued)
Issue Possible Cause Recommended Solution
Vertical drift in top-of-form position
Vertical image or label drift
The bar code printed on a label does not scan.
The platen roller is dirty.
Clean the printhead and platen roller. See Clean the Printhead and Platen Roller on page 156 .
The printer is using non-continuous labels but is configured in continuous mode.
Set the printer for the correct media type
(gap/notch, continuous, or mark—see Media
) and calibrate the printer, if
necessary (see Calibrate the Ribbon and Media
The media sensor is calibrated improperly.
The platen roller is dirty.
Improper printhead pressure settings (toggles).
The media or ribbon is loaded incorrectly.
Calibrate the printer. See Calibrate the Ribbon and Media Sensors on page 143 .
Clean the printhead and platen roller. See Clean the Printhead and Platen Roller on page 156 .
Adjust the printhead pressure to ensure proper functionality. See
Adjust the Printhead Pressure on page 148 .
Ensure that the media and ribbon are loaded
correctly. See Load the Ribbon on page 56 and
Incompatible media.
The bar code is not within specifications because the print is too light or too dark.
There is not enough blank space around the bar code.
You must use media that meets the printer specifications. Ensure that the interlabel gaps or notches are 2 to 4 mm and consistently placed
(see Media Specifications on page 223 ).
Perform the FEED Self Test on page 194
. Adjust the darkness or print speed settings as necessary.
Leave at least 1/8 in. (3.2 mm) between the bar code and other printed areas on the label and between the bar code and the edge of the label.
Auto Calibrate failed.
The media or ribbon is loaded incorrectly.
The sensors could not detect the media or ribbon.
The sensors are dirty or positioned improperly.
The media type is set incorrectly.
Ensure that the media and ribbon are loaded
Calibrate the Ribbon and Media Sensors on page 143 .
Ensure that the sensors are clean and properly positioned.
Set the printer for the correct media type
(gap/notch, continuous, or mark). See Media
.
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Troubleshooting
Ribbon Problems
179
Ribbon Problems
Table 17 identifies problems that may occur with ribbon, the possible causes, and the recommended solutions.
For videos of some common procedures, go to http://www.zebra.com/zt400-info .
Table 17 • Ribbon Problems
Problem
Broken or melted ribbon
Wrinkled ribbon
The printer does not detect when the ribbon runs out.
In thermal transfer mode, the printer did not detect the ribbon even though it is loaded correctly.
The printer indicates that ribbon is out, even though ribbon is loaded correctly.
Possible Cause
Darkness setting too high.
The ribbon is coated on the wrong side and cannot be used in this printer.
1.
2.
Reduce the darkness setting. See
on page 100 for how to change the
darkness setting.
Clean the printhead thoroughly. See
Clean the Printhead and Platen Roller on page 156 .
Replace the ribbon with one coated on the
correct side. For more information, see
Ribbon was loaded incorrectly.
Load the ribbon correctly. See Load the Ribbon on page 56
.
Incorrect burn temperature.
For optimal print quality, set the darkness to the lowest possible setting for your application. You may want to perform the
FEED Self Test on page 194 to determine the ideal darkness
setting.
See
for how to change the darkness setting.
Incorrect or uneven printhead pressure.
Set the printhead pressure to the minimum
needed for good print quality. See Adjust the
Printhead Pressure on page 148 .
Media not feeding properly;
“walking” from side to side.
The printhead or platen roller may be installed incorrectly.
The printer may have been calibrated without ribbon or without the ribbon loaded properly.
The printer was not calibrated for the label and ribbon being used.
Recommended Solution
Make sure that media is snug by adjusting the media guide, or call a service technician.
Call a service technician.
1.
2.
Make sure that ribbon is loaded correctly so that it can be detected by the ribbon sensor.
Under the printhead, the ribbon should track all the way back, near the printer’s firewall.
See
Calibrate the printer. See Calibrate the
Ribbon and Media Sensors on page 143
.
Calibrate the printer. See and Media Sensors
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180 Troubleshooting
RFID Problems
RFID Problems
Table 18 identifies problems that may occur with RFID printers, the possible causes, and the
recommended solutions. For more information about RFID, refer to the RFID Programming
Guide 3 . A copy of the manual is available at http://www.zebra.com/manuals or on the user CD that came with your printer.
Problem
The RFID-enabled printer voids every label.
Table 18 • RFID Problems
Possible Cause
The printer is not calibrated for the media being used.
You are using an RFID label with a tag type that is not supported by your printer.
The printer is unable to communicate with the RFID reader.
Radio frequency (RF) interference from another RF source.
The settings are incorrect in your label designer software.
You are using an incorrect programming position, particularly if the tags being used are within printer specifications.
You are sending RFID ZPL or
SGD commands that are incorrect.
Recommended Solution
Manually calibrate the printer (see
Ribbon and Media Sensors on page 143
).
The ZT400 series printers support only Gen 2
RFID labels. For more information, refer to the
RFID Programming Guide 3, or contact an authorized Zebra RFID reseller.
1.
2.
3.
4.
Turn off ( O ) the printer.
Wait 10 seconds.
Turn on ( I ) the printer.
If the problem persists, you may have a bad
RFID reader or a loose connection between the RFID reader and the printer. Contact
Technical Support or an authorized Zebra
RFID service technician for assistance.
•
•
Do one or more of the following as necessary:
Move the printer away from fixed RFID readers or other RF sources.
Make sure that the media door is closed at all times during RFID programming.
The software settings override the printer settings. Make sure that the software and printer settings match.
Do one or more of the following as necessary:
•
•
Check the RFID programming position or the program position setting in your label designer software. If the position is incorrect, change the setting.
Restore the RFID programming position back to the default value.
For more information, refer to the RFID
Programming Guide 3 . For transponder placement details, go to http://www.zebra.com/transponders .
Check your label formats. For more information, refer to the
RFID Programming Guide 3
.
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Troubleshooting
RFID Problems
181
Table 18 • RFID Problems (Continued)
Problem
Low yields. Too many
RFID tags per roll are voided.
Possible Cause
The RFID labels are not within specifications for the printer, which means that the transponder is not in an area that can be programmed consistently.
The printer stops at the RFID inlay.
Incorrect read and write power levels for the RFID tag type.
Radio frequency (RF) interference from another RF source.
The printer is using outdated printer firmware and reader firmware versions.
The printer calibrated the label length only to the RFID inlay instead of to the interlabel gap.
Recommended Solution
Make sure that the labels meet transponder placement specifications for your printer. See http://www.zebra.com/transponders for transponder placement information.
For more information, refer to the
RFID
Programming Guide 3 , or contact an authorized
Zebra RFID reseller.
Change the RFID read and write power levels.
For instructions, refer to the RFID Programming
Guide 3 .
•
•
Do one or more of the following as necessary:
Move the printer away from fixed RFID readers.
Make sure that the media door is closed at all times during RFID programming.
Go to http://www.zebra.com/firmware for updated firmware.
The DATA light flashes indefinitely after you attempt to download printer or reader firmware.
The download was not successful. For best results, cycle power on the printer before downloading any firmware.
1.
2.
1.
2.
3.
4.
5.
Select FEED for the
MEDIA POWER UP
and
HEAD CLOSE
parameters (see
Manually calibrate the printer (see Calibrate the Ribbon and Media Sensors on page 143 ).
Turn off ( O ) the printer.
Wait 10 seconds.
Turn on ( I ) the printer.
Attempt to download the firmware again.
If the problem persists, contact Technical
Support.
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182 Troubleshooting
RFID Problems
Table 18 • RFID Problems (Continued)
Problem
RFID parameters do not appear in Setup mode, and RFID information does not appear on the printer configuration label.
The printer does not void RFID labels that are not programmed correctly.
Possible Cause
The printer was powered off ( O ) and then back on ( I ) too quickly for the RFID reader to initialize properly.
An incorrect version of printer or reader firmware was loaded on the printer.
The printer is unable to communicate with the RFID subsystem.
Recommended Solution
1.
2.
3.
4.
Wait at least 10 seconds after turning the printer power off before turning it back on.
Turn off ( O ) the printer.
Wait 10 seconds.
Turn on ( I ) the printer.
Check for the RFID parameters in Setup mode or for RFID information on a new configuration label.
1.
2.
3.
Verify that the correct firmware version is loaded on your printer. For more information, refer to the
RFID Programming Guide 3
.
Download the correct printer or reader firmware if necessary.
If the problem persists, contact Technical
Support.
1.
2.
3.
4.
Turn off ( O ) the printer.
Wait 10 seconds.
Turn on ( I ) the printer.
If the problem persists, you may have a bad
RFID reader or a loose connection between the RFID reader and the printer. Contact
Technical Support or an authorized service technician for assistance.
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Troubleshooting
Error Messages
183
Error Messages
The control panel displays messages when there is an error. See
for errors, the possible causes, and the recommended solutions.
QuickHelp Pages Most error messages will include the option to view a QuickHelp page.
The lower right-hand corner of the message displays QR .
To access a QuickHelp page from an error message, do the following:
1.
Press RIGHT SELECT to select QR .
The printer displays a QuickHelp page specific to that error message. This page includes a
QR code, such as this.
2.
Scan the QR code with a smartphone.
Your phone accesses either a video specific to that error message or the Zebra support page for your printer.
Table 19 • Error Messages
Display/
Indicator Lights
HEAD OPEN
CLOSE HEAD
Possible Cause
The printhead is not fully closed.
The printhead open sensor is not working properly.
Recommended Solution
Close the printhead completely.
Call a service technician to replace the sensor.
STATUS light steady red
PAUSE light steady yellow
MEDIA OUT
LOAD MEDIA
STATUS light steady red
SUPPLIES light steady red
The media is not loaded or is loaded incorrectly.
Misaligned media sensor.
The printer is set for noncontinuous media, but continuous media is loaded.
Load media correctly. See
.
Check the position of the media sensor.
1.
2.
Install the proper media type, or reset printer for the current media type.
Calibrate the printer. See
.
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184 Troubleshooting
Error Messages
Display/
Indicator Lights
WARNING
RIBBON IN
STATUS light steady yellow
SUPPLIES light flashing yellow
ALERT
RIBBON OUT
STATUS light steady yellow
SUPPLIES light flashing yellow
Table 19 • Error Messages (Continued)
Possible Cause Recommended Solution
Ribbon is loaded, but the printer is set for direct thermal mode.
•
•
•
•
In thermal transfer mode: ribbon is not loaded ribbon is loaded incorrectly the ribbon sensor is not detecting ribbon media is blocking the ribbon sensor
In thermal transfer mode, the printer did not detect the ribbon even though it is loaded correctly.
Ribbon is not required with direct thermal media. If you are using direct thermal media, remove the ribbon. This error message will not affect printing.
If you are using thermal transfer media, which requires ribbon, set the printer for
Thermal Transfer mode. See
1.
2.
Load ribbon correctly. See
.
Calibrate the printer. See
.
1.
Print a sensor profile (see
Print Information on page 107 ). The ribbon
out threshold ( 2 ) is likely too high, above the line that indicates where the ribbon is detected ( 1 ).
1
2
P1066582-004
If you are using direct thermal media, the printer is waiting for ribbon to be loaded because it is incorrectly set for thermal transfer mode.
2.
Calibrate the printer (see
) or load printer defaults (see
Set the printer for Direct
.
ZT400 Series User Guide 5/25/18
Troubleshooting
Error Messages
185
Table 19 • Error Messages (Continued)
Display/
Indicator Lights
PH NOT AUTHENTICATED
REPLACE PRINTHEAD
Possible Cause
The printhead was replaced with one that is not a genuine
Zebra printhead.
Recommended Solution
Install a genuine Zebra printhead.
STATUS light steady red
PAUSE light steady red
DATA light steady red
PRINT HEAD OVERTEMP
PRINTING HALTED
Caution • The printhead may be hot enough to cause severe burns. Allow the printhead to cool.
STATUS light steady yellow
HEAD COLD
PRINTING HALTED
THERMISTOR
REPLACE PRINTHEAD
STATUS light steady yellow
The printer shows one of these messages or cycles between them.
The printhead is over temperature.
Allow the printer to cool.
Printing automatically resumes when the printhead elements cool to an acceptable operating temperature.
If this error persists, consider changing where the printer is located or using a slower print speed.
Caution •
An improperly connected printhead data or power cable can cause these error messages. The printhead may be hot enough to cause severe burns.
Allow the printhead to cool.
The printhead data cable is not properly connected.
The printhead has a faulty thermistor.
Call a service technician to hook up the printhead properly.
Call a service technician to replace the printhead.
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186 Troubleshooting
Error Messages
Display/
Indicator Lights
HEAD COLD
PRINTING HALTED
Table 19 • Error Messages (Continued)
Possible Cause
STATUS light flashing yellow
STATUS light steady red
PAUSE light steady yellow
YES
CUT ERROR
USE USB MEMORY
DEVICE?
NO
Recommended Solution
Caution • An improperly connected printhead data or power cable can cause this error message. The printhead may be hot enough to cause severe burns.
Allow the printhead to cool.
The printhead temperature is approaching its lower operating limit.
The printhead data cable is not properly connected.
The printhead has a faulty thermistor.
Continue printing while the printhead reaches the correct operating temperature. If the error remains, the environment may be too cold for proper printing. Relocate the printer to a warmer area.
Call a service technician to hook up the printhead properly.
Call a service technician to replace the printhead.
Caution • The cutter blade is sharp. Do not touch or rub the blade with your fingers.
The cutter blade is in the media path.
The USB host port is disabled, and a USB device was plugged into the port.
Turn off the printer power and unplug the printer. Inspect the cutter module for debris and clean as needed following the
cleaning instructions in Clean and Lubricate the Cutter
.
To use the USB device, select
YES , or send the following
SGD command to the printer:
! U1 setvar
"usb.host.lock_out" "on"
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Troubleshooting
Error Messages
187
Display/
Indicator Lights
OUT OF MEMORY
STORING GRAPHIC
OUT OF MEMORY
STORING FORMAT
OUT OF MEMORY
STORING BITMAP
OUT OF MEMORY
STORING FONT
Table 19 • Error Messages (Continued)
Possible Cause Recommended Solution
There is not enough memory to perform the function specified on the second line of the error message.
Free up some of the printer’s memory by adjusting the label format or printer parameters.
One way to free up memory is to adjust the print width to the actual width of the label instead of leaving the print width set to the default. See
.
Ensure that the data is not directed to a device that is not installed or is unavailable.
If the problem persists, call a service technician.
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188 Troubleshooting
Communications Problems
Communications Problems
Table 20 identifies problems with communications, the possible causes, and the recommended
solutions.
Table 20 • Communications Problems
Problem
A label format was sent to the printer but was not recognized. The DATA light does not flash.
Possible Cause
The communication parameters are incorrect.
A label format was sent to the printer but was not recognized. The DATA light flashes but no printing occurs.
The prefix and delimiter characters set in the printer do not match the ones in the label format.
Incorrect data is being sent to the printer.
A label format was sent to the printer. Several labels print, then the printer skips, misplaces, misses, or distorts the image on the label.
The serial communication settings are incorrect.
Recommended Solution
Check the printer driver or software communications settings (if applicable) for your connection. You may wish to reinstall the printer driver following the instructions in
Install the Printer Driver and Connect the
Printer to the Computer on page 60 .
If you are using serial communication, check
the serial port settings. See Port Settings on page 138 .
If you are using serial communication, make sure that you are using a null modem cable or a null modem adaptor.
Check the printer’s handshake protocol setting.
The setting used must match the one being used by the host computer. See
Verify the prefix and delimiter characters. See
and
Check the communication settings on the computer. Ensure that they match the printer settings.
If the problem continues, check the label format.
Ensure that the flow control settings match.
Check the communication cable length. See
General Specifications on page 216 for
requirements.
Check the printer driver or software communications settings (if applicable).
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Troubleshooting
Miscellaneous Issues
189
Miscellaneous Issues
Table 21 identifies miscellaneous issues with the printer, the possible causes, and the
recommended solutions.
For videos of some common procedures, go to http://www.zebra.com/zt400-info .
Problem
The control panel display shows a language that I cannot read
Table 21 • Miscellaneous Printer Problems
Possible Cause
The language parameter was changed through the control panel or a firmware command.
Recommended Solution
1.
2.
3.
4.
On the control panel display, scroll to LANGUAGE Menu.
Press OK to access the items in this menu.
Use the UP ARROW or DOWN ARROW to scroll through the language selections. The selections for this parameter are displayed in the actual languages to make it easier for you to find one that you are able to read.
Select the language that you want to display.
Call a service technician.
The display is missing characters or parts of characters
Changes in parameter settings did not take effect
The display may need replacing.
Some parameters are set incorrectly.
Non-continuous labels are being treated as continuous labels.
A firmware command turned off the ability to change the parameter.
A firmware command changed the parameter back to the previous setting.
If the problem persists, there may be a problem with the main logic board.
The printer was not calibrated for the media being used.
The printer is configured for continuous media.
1.
Check the parameters and change or reset if necessary.
Turn the printer off ( O ) and then on ( I ).
2.
Refer to the Programming Guide for ZPL, ZBI,
Set-Get-Do, Mirror, and WML or call a service technician.
Call a service technician.
Calibrate the printer. See and Media Sensors
.
Call a service technician.
Set the printer for the correct media type
(gap/notch, continuous, or mark). See Media
All indicator lights are on, nothing is on the display (if the printer has a display), and the printer locks up.
Internal electronic or firmware failure.
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190 Troubleshooting
Miscellaneous Issues
Table 21 • Miscellaneous Printer Problems (Continued)
Problem
The printer locks up while running the
Power-On Self Test.
The printer is not acknowledging a USB device or is not reading the files on a
USB device that is plugged into the USB host port.
Possible Cause
Main logic board failure.
The printer currently supports
USB drives only up to 1 TB in size.
The USB drive may require its own external power.
Recommended Solution
Call a service technician.
Use a USB drive that is 1 TB or smaller.
If your USB drive requires external power, make sure that it is plugged into a working power supply.
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Troubleshooting
Printer Diagnostics
191
Printer Diagnostics
Self tests and other diagnostics provide specific information about the condition of the printer.
The self tests produce sample printouts and provide specific information that helps determine the operating conditions for the printer.
Important • Use full-width media when performing self tests. If your media is not wide enough, the test labels may print on the platen roller. To prevent this from happening, check the print width, and ensure that the width is correct for the media that you are using.
Each self test is enabled by pressing a specific control panel key or combination of keys while turning on ( I ) the printer power. Keep the key(s) pressed until the first indicator light turns off.
The selected self test automatically starts at the end of the Power-On Self Test.
•
•
•
Note •
When performing these self tests, do not send data to the printer from the host.
If your media is shorter than the label to be printed, the test label continues on the next label.
When canceling a self test prior to its actual completion, always reset the printer by turning it off ( O ) and then on ( l ).
Power-On Self Test
A Power-On Self Test (POST) is performed each time the printer is turned on ( l ). During this test, the control panel lights (LEDs) turn on and off to ensure proper operation. At the end of this self test, only the STATUS LED remains lit. When the Power-On Self Test is complete, the media is advanced to the proper position.
To initiate the Power-On Self Test, complete these steps:
1.
Turn on ( I ) the printer.
The POWER LED illuminates. The other control panel LEDs and the LCD monitor the progress and indicate the results of the individual tests. All messages during the POST display in English; however, if the test fails, the resulting messages cycle through the international languages as well.
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192 Troubleshooting
Printer Diagnostics
CANCEL Self Test
The CANCEL self test prints a printer configuration label and a network configuration label.
For other ways to print these labels, see Print Information on page 107 .
To perform the CANCEL Self Test, complete these steps:
1.
Turn off ( O ) the printer.
2.
Press and hold CANCEL while turning on ( I ) the printer. Hold CANCEL until the first control panel light turns off.
The printer prints a printer configuration label (
) and then a network configuration label (
).
Figure 17 • Sample Printer
Configuration Label
Figure 18 • Sample Network
Configuration Label
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Printer Diagnostics
193
PAUSE Self Test
This self test can be used to provide the test labels required when making adjustments to the printer’s mechanical assemblies or to determine if any printhead elements are not working.
Figure 19 shows a sample printout.
To perform a PAUSE self test, complete these steps:
1.
Turn off ( O ) the printer.
2.
Press and hold
PAUSE while turning on ( I ) the printer. Hold
PAUSE
until the first control panel light turns off.
• The initial self test prints 15 labels at the printer’s slowest speed, and then automatically pauses the printer. Each time PAUSE is pressed, an additional 15 labels print.
shows a sample of the labels.
Figure 19 • PAUSE Test Label
• While the printer is paused, pressing CANCEL alters the self test. Each time PAUSE is pressed, 15 labels print at 6 in. (152 mm) per second.
• While the printer is paused, pressing
CANCEL
again alters the self test a second time.
Each time PAUSE is pressed, 50 labels print at the printer’s slowest speed
• While the printer is paused, pressing CANCEL again alters the self test a third time.
Each time
PAUSE is pressed, 50 labels print at 6 in. (152 mm) per second.
• While the printer is paused, pressing
CANCEL
again alters the self test a fourth time.
Each time
PAUSE is pressed, 15 labels print at the printer’s maximum speed.
3.
To exit this self test at any time, press and hold CANCEL .
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194 Troubleshooting
Printer Diagnostics
FEED Self Test
Different types of media may require different darkness settings. This section contains a simple but effective method for determining the ideal darkness for printing bar codes that are within specifications.
During the FEED self test, labels are printed at different darkness settings at two different print speeds. The relative darkness and the print speed are printed on each label. The bar codes on these labels may be ANSI-graded to check print quality.
During this test, one set of labels is printed at 2 ips, and another set is printed at 6 ips. The darkness value starts at three settings lower than the printer’s current darkness value (relative darkness of –3) and increase until the darkness is three settings higher than the current darkness value (relative darkness of +3).
To perform a FEED self test, complete these steps:
1.
Print a configuration label to show the printer’s current settings.
2.
Turn off ( O ) the printer.
3.
Press and hold
FEED
while turning on ( I ) the printer. Hold
FEED until the first control panel light turns off.
The printer prints a series of labels (
Figure 20 ) at various speeds and at darkness settings
higher and lower than the darkness value shown on the configuration label.
Figure 20 • FEED Test Label
P1066582-004
4.
See
Figure 21 and Table 22 . Inspect the test labels and determine which one has the best
print quality for your application. If you have a bar code verifier, use it to measure bars/spaces and calculate the print contrast. If you do not have a bar code verifier, use your eyes or the system scanner to choose the optimal darkness setting based on the labels printed in this self test.
ZT400 Series User Guide 5/25/18
Figure 21 • Bar Code Darkness Comparison
Troubleshooting
Printer Diagnostics
195
5/25/18
Print Quality
Too dark
Slightly dark
Table 22 • Judging Bar Code Quality
Description
•
•
•
Labels that are too dark are fairly obvious. They may be readable but not “in-spec.”
The normal bar code bars increase in size.
The openings in small alphanumeric characters may fill in with ink.
Rotated bar code bars and spaces run together.
•
•
•
Slightly dark labels are not as obvious.
The normal bar code will be “in-spec.”
Small character alpha numerics will be bold and could be slightly filled in.
The rotated bar code spaces are small when compared to the “in-spec” code, possibly making the code unreadable.
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196 Troubleshooting
Printer Diagnostics
Print Quality
“In-spec”
Slightly light
Too light
Table 22 • Judging Bar Code Quality (Continued)
Description
•
•
•
The “in-spec” bar code can only be confirmed by a verifier, but it should exhibit some visible characteristics.
The normal bar code will have complete, even bars and clear, distinct spaces.
The rotated bar code will have complete, even bars and clear, distinct spaces. Although it may not look as good as a slightly dark bar code, the bar code will be “in-spec.”
In both normal and rotated styles, small alphanumeric characters look complete.
•
Slightly light labels are, in some cases, preferred to slightly dark ones for “in-spec” bar codes.
Both normal and rotated bar codes will be in spec, but small alphanumeric characters may not be complete.
•
•
Labels that are too light are obvious.
Both normal and rotated bar codes have incomplete bars and spaces.
Small alphanumeric characters are unreadable.
5.
Note the relative darkness value and the print speed printed on the best test label.
6.
Add or subtract the relative darkness value from the darkness value specified on the configuration label. The resulting numeric value is the best darkness value for that specific label/ribbon combination and print speed.
7.
If necessary, change the darkness value to the darkness value on the best test label.
8.
If necessary, change the print speed to the same speed as on the best test label.
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Printer Diagnostics
197
FEED + PAUSE Self Test
Performing this self test resets the printer configuration to the factory default values. Perform a
sensor calibration after this self test. (See Calibrate the Ribbon and Media Sensors on page 143 .)
To perform a FEED and PAUSE self test, complete these steps:
1.
Turn off ( O ) the printer.
2.
Press and hold
FEED
+
PAUSE while turning on ( I ) the printer.
3.
Hold
FEED
+
PAUSE
until the first control panel light turns off.
The printer configuration is reset to the factory default values. No labels print at the end of this test.
CANCEL + PAUSE Self Test
Performing this self test resets the network configuration to the factory default values.
To perform a CANCEL and PAUSE self test, complete these steps:
1.
Turn off ( O ) the printer.
2.
Press and hold
CANCEL
+
PAUSE while turning on ( I ) the printer.
3.
Hold
CANCEL
+
PAUSE
until the first control panel light turns off.
The printer’s network configuration is reset to the factory default values. No labels print at the end of this test.
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198 Troubleshooting
Printer Diagnostics
Communication Diagnostics Test
The communication diagnostics test is a troubleshooting tool for checking the interconnection between the printer and the host computer. When the printer is in diagnostics mode, it prints all data received from the host computer as straight ASCII characters with the hex values below the ASCII text. The printer prints all characters received, including control codes such as CR
(carriage return). Figure 22 shows a typical test label from this test.
Note • The test label prints upside-down.
Figure 22 • Communications Diagnostics Test Label
P1066582-004
To use communications diagnostics mode, complete these steps:
1.
Set the print width equal to or less than the label width being used for the test. See
Width on page 103 for more information.
2.
Set the
DIAGNOSTICS MODE
option to
ENABLED
Diagnostics Mode on page 114 .
The printer enters diagnostics mode and prints any data received from the host computer on a test label
3.
Check the test label for error codes. For any errors, check that your communication parameters are correct.
Errors show on the test label as follows:
•
FE
indicates a framing error.
•
OE
indicates an overrun error.
•
PE
indicates a parity error.
• NE indicates noise.
4.
Turn the printer off ( O ) and then back on ( I ) to exit this self test and return to normal operation.
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Troubleshooting
Printer Diagnostics
199
Sensor Profile
Use the sensor profile image (which will extend across several actual labels or tags) to troubleshoot the following situations:
• The printer experiences difficulty in determining gaps (web) between labels.
• The printer incorrectly identifies preprinted areas on a label as gaps (web).
• The printer cannot detect ribbon.
With the printer in the Ready state, print a sensor profile in one of these ways:
Using the buttons on the control panel
Using ZPL
Using the control panel display a.
b.
c.
Turn off ( O ) the printer.
Press and hold
FEED + CANCEL while turning on ( I ) the printer.
Hold FEED + CANCEL until the first control panel light turns off.
a.
a.
Send the
~JG
command to the printer. See the Zebra
Programming Guide for more information about this command.
Navigate to the following item under the SENSORS menu.
See
Idle Display, Home Menu, and User Menus on page 17
for information about using the control panel and accessing the menus.
▼
PRINT INFORMATION
SENSOR PROFILE ▲ b.
Press
RIGHT SELECT to select
.
Compare your results to the examples shown in this section. If the sensitivity of the sensors
must be adjusted, calibrate the printer (see Calibrate the Ribbon and Media Sensors on page 143 ).
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200 Troubleshooting
Printer Diagnostics
Ribbon Sensor Profile ( Figure 23 ) The line labeled
RIBBON
( 1 ) on the sensor profile indicates the ribbon sensor readings. The ribbon sensor threshold setting is indicated by
OUT ( 2 ). If the ribbon readings are below the threshold value, the printer does not acknowledge that ribbon is loaded.
Figure 23 • Sensor Profile (Ribbon Section)
1
2
5
Media Sensor Profile ( Figure 24 ) The line labeled MEDIA ( 1 ) on the sensor profile indicates the media sensor readings. The media sensor threshold settings is indicated by
WEB
(
2
)
. The media out threshold is indicated by OUT ( 3 ).The downward spikes ( 4 ) indicate gaps between labels (the web), and the lines between the spikes ( 5 ) indicate where labels are located.
If you compare the sensor profile printout to a length of your media, the spikes should be the same distance apart as the gaps on the media. If the distances are not the same, the printer may be having difficulty determining where the gaps are located.
Figure 24 • Sensor Profile (Media Section)
4
5
4
5
4 1
2
3
P1066582-004 ZT400 Series User Guide 5/25/18
6
Using a USB Host Port and the Print Touch Feature
This section will teach you how to use a USB host port and how to use the printer’s
Print Touch feature with an Android™-based, NFC-enabled device (such as a smart phone or tablet). The information is presented in the form of exercises with some SGD commands listed for advanced users.
Contents
Exercise 1: Copy Files to a USB Flash Drive and Perform USB Mirror . . . . . . . . . . . 205
Exercise 4: Enter Data for a Stored File with a USB Keyboard and Print a Label . . . 210
Exercise 5: Enter Data for a Stored File with a Smart Device and Print a Label . . . . 212
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202 Using a USB Host Port and the Print Touch Feature
Items Required for the Exercises
Items Required for the Exercises
To perform the exercises in this document, you will need the following:
• a USB Flash drive (sometimes called a “thumb drive” or “memory stick”) that is up to
1 Terabyte (1 TB). The printer will not recognize drives larger than 1 TB.
• a USB keyboard
• the various files attached below
• the free Zebra Utilities app for your smart phone (search for Zebra Tech in the Google
Play store)
Files for Completing the Exercises
Most of the actual files that you need to complete the exercises in these section are attached here. Copy these files to your computer before you begin the exercises. Where possible, the contents of the files are shown. The contents of files that contain coded content, which cannot be viewed as text or as an image, are not included.
File 1:
ZEBRA.BMP
File 2:
SAMPLELABEL.TXT
^XA
^FO100,75^XGE:zebra.bmp^FS
^FO100,475^A0N,50,50^FDMirror from USB
Completed^FS
^XZ
This simple label format prints the Zebra logo and a line of text at the end of the mirroring exercise.
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Using a USB Host Port and the Print Touch Feature
Items Required for the Exercises
203
File 3:
LOGO.ZPL
File 4:
USBSTOREDFILE.ZPL
CT~~CD,~CC^~CT~
^XA~TA012~JSN^LT0^LH0,0^JMA^PR4,4~SD15^LRN^CI0^XZ
~DG000.GRF,07680,024,,[image data]
^XA
^LS0
^SL0
^BY3,3,91^FT35,250^BCN,,Y,N^FC%,{,#^FD%d/%m/%Y^FS
^FT608,325^XG000.GRF,1,1^FS
^FT26,75^A0N,28,28^FH\^FDThis label was printed from a format stored^FS
^FT26,125^A0N,28,28^FH\^FDon a USB Flash Memory drive. ^FS
^BY3,3,90^FT33,425^BCN,,Y,N
^FD>:Zebra Technologies^FS
^PQ1,0,1,Y^XZ
^XA^ID000.GRF^FS^XZ
This label format prints an image and text. This file will be stored on the USB memory device at the root level so that it can be printed.
File 5:
VLS_BONKGRF.ZPL
File 6:
VLS_EIFFEL.ZPL
File 7:
KEYBOARDINPUT.ZPL
^XA
^CI28
^BY2,3,91^FT38,184^BCN,,Y,N^FC%,{,#^FD%d/%m/%Y^FS
^FO385,75^XGE:zebra.bmp^FS
^FT40,70^A0N,28,28^FH\^FDThis label was printed using a keyboard input. ^FS
^FT35,260^A0N,28,28^FH\^FDThis label was printed by:^FS
^FT33,319^A0N,28,28^FN1"Enter Name"^FS
^XZ
This label format, used for the
USB keyboard input exercise, does the following:
• creates a barcode with the current date, based on your
Real-Time Clock (RTC) setting
• prints the Zebra logo graphic
• prints fixed text
•
^FN
prompts you to enter your name, and the printer prints what you entered
ZT510 User Guide P1095460-002
204 Using a USB Host Port and the Print Touch Feature
Items Required for the Exercises
File 8:
SMARTDEVINPUT.ZPL
^XA
^CI28
^BY2,3,91^FT38,184^BCN,,Y,N^FC%,{,#^FD%d/%m/%Y^FS
^FO385,75^XGE:zebra.bmp^FS
^FT40,70^A0N,28,28^FH\^FDThis label was printed using a smart device input. ^FS
^FT35,260^A0N,28,28^FH\^FDThis label was printed by:^FS
^FT33,319^A0N,28,28^FN1"Enter Name"^FS^XZ
The same label format as the previous label, only with different text printing. This format is used for the smart device input exercise.
File 9: Firmware File
You may want to download a firmware file for your printer and copy it to your computer for use during the exercises. You may omit doing this if you wish.
You can download the latest firmware file from http://www.zebra.com/firmware .
P1095460-002 ZT510 User Guide 5/25/18
Using a USB Host Port and the Print Touch Feature
USB Host
205
USB Host
Your printer may be equipped with one or two USB host ports on the front panel. A USB host port allows you to connect USB devices—such as a keyboard, scanner, or USB Flash drive— to the printer. The exercises in this section will teach you how to perform USB mirror, how to transfer files to and from the printer, and how to provide information for which you are prompted and then print a label using that information.
Important • When using a USB host port, files should be named only with 1 to 16 alphanumeric characters (A, a, B, b, C, c, ..., 0, 1, 2, 3, ...). Do not use Asian characters,
Cyrillic characters, or accented characters in file names.
Some functions may not work properly if there are underscores in a file name. Use periods instead.
Exercise 1: Copy Files to a USB Flash Drive and Perform USB Mirror
1.
On your USB Flash Drive, create the following:
• a folder called
Zebra
• in that folder, three subfolders:
•
appl
•
command
s
•
files
2.
In the
/appl
folder, place a copy of the latest firmware for your printer.
Note • Some functions may not work properly if there are underscores in a file name.
Use periods instead.
3.
In the
/files
folder, place the following file:
• File 1: ZEBRA.BMP
4.
In the
/commands
folder, place the following files:
• File 2: SAMPLELABEL.TXT
•
5.
Insert the USB Flash drive into a USB host port on the front of your printer.
5/25/18 ZT510 User Guide P1095460-002
206 Using a USB Host Port and the Print Touch Feature
USB Host
6.
Observe the control panel and wait.
The following should happen:
• If the firmware on the USB Flash drive is different than what is on the printer, the firmware downloads to the printer. The printer then restarts and prints a printer configuration label. (If there is no firmware on the USB Flash drive or if the firmware version is the same, the printer skips this action.)
• The printer downloads the files in the
/files
folder and briefly shows the names of the files that are downloading on the display.
• The printer executes any files in the
/commands
folder.
• The printer restarts and then displays the message
MIRROR PROCESSING FINISHED
.
7.
Remove the USB Flash drive from the printer.
Advanced User Information
See the Zebra
®
Programming Guide for more information about these commands.
Enable/disable mirroring:
! U1 setvar "usb.mirror.enable" "value"
Values:
"on"
or
"off"
Enable/disable automatic mirroring that occurs when a USB Flash drive is inserted into the
USB host port:
! U1 setvar "usb.mirror.auto" "value"
Values:
"on"
or
"off"
Specify the number of times that the mirror operation will be repeated if it fails:
! U1 setvar "usb.mirror.error_retry" "value"
Values:
0
to
65535
Change the path to the location on the USB device from which mirror files are retrieved:
! U1 setvar "usb.mirror.appl_path" "new_path"
Default:
"zebra/appl"
Change the path to the location on the printer from which mirror files are retrieved:
! U1 setvar "usb.mirror.path" "path"
Default:
"zebra"
Enable/disable the ability to use the USB port:
! U1 setvar "usb.host.lock_out" "value"
Values:
"on"
or
"off"
P1095460-002 ZT510 User Guide 5/25/18
Using a USB Host Port and the Print Touch Feature
USB Host
207
Exercise 2: Print a Label Format from a USB Flash Drive
The Print USB File option allows you to print files from a USB mass storage device, such as a
USB Flash drive. Only printable files (
.ZPL
and
.XML
) may be printed from the USB mass storage device, and the files must be located at the root level, not in a directory.
1.
Copy the following files to your USB Flash drive:
•
•
•
2.
Insert the USB Flash drive into a USB host port on the front of your printer.
3.
On the printer’s control panel, press the LEFT SELECT button (below the home icon ) to access the printer’s Home Menu.
4.
Use the
ARROW
buttons to scroll to the Tools menu.
5.
Press
OK
.
6.
Use the ARROW buttons to scroll to PRINT USB FILE .
USBSTOREDFILE.ZPL
The printer loads any executable files and processes them. The available files are listed.
SELECT ALL is available to print all files on the USB Flash drive.
7.
If necessary, use the up and down arrow to select
USBSTOREDFILE.zpl
.
8.
Press the RIGHT SELECT button to select PRINT .
The label prints.
5/25/18 ZT510 User Guide P1095460-002
208 Using a USB Host Port and the Print Touch Feature
USB Host
Exercise 3: Copy Files to/from a USB Flash Drive
The Copy USB File option allows you to copy files from a USB mass storage device to the printer’s Flash memory
E:
drive.
1.
Copy the following files to the root directory of your USB Flash drive. Do not put these files into a subfolder.
•
•
2.
Insert the USB Flash drive into a USB host port on the front of your printer.
3.
On the printer’s control panel, press the
LEFT SELECT
button to access the printer’s
Home Menu.
4.
Use the
ARROW
buttons to scroll to the Tools menu.
5.
Press
OK
.
6.
Use the
ARROW
buttons to scroll to COPY USB FILE TO E: .
STOREFMT.ZPL
STORE
The printer loads any executable files and processes them. The available files are listed.
SELECT ALL
is available to copy all of the available files from the USB Flash drive.
7.
If necessary, use the
UP
or
DOWN ARROW
to select the file
STOREFMT.ZPL
.
8.
Press the RIGHT SELECT button to select STORE .
The printer stores the file in
E:
memory. All file names are converted to uppercase.
9.
Repeat this process to select the file
STOREFMTM1.ZPL
.
10.
Press the
RIGHT SELECT
button to select STORE .
The printer stores the file in
E:
memory.
P1095460-002 ZT510 User Guide 5/25/18
Using a USB Host Port and the Print Touch Feature
USB Host
209
11.
Remove the USB Flash drive from the USB host port.
NOTE: You can now copy these files from the printer to a USB Flash drive using the user menu item STORE E: FILE TO USB .
SELECT ALL
STORE
The option SELECT ALL is available to store all of the available files from the printer to the USB Flash drive. Any .ZPL file that is copied will be post-processed such that the contents of the file will be suitable to be sent to a printer for normal execution.
5/25/18 ZT510 User Guide P1095460-002
210 Using a USB Host Port and the Print Touch Feature
USB Host
Exercise 4: Enter Data for a Stored File with a USB Keyboard and Print a Label
The Print Station feature allows you to use a USB Human Interface Device (HID), such as a keyboard or a barcode scanner, to enter
^FN
field data into a
*.ZPL
template file.
1.
After performing the previous exercise, plug a USB keyboard into a USB host port.
2.
Use the
ARROW buttons to scroll to the Tools menu.
3.
Press
OK
.
4.
Use the
ARROW buttons to scroll to PRINT STATION .
KEYBOARDINPUT.ZPL
SELECT
The printer loads any executable files and processes them. The available files are listed.
5.
If necessary, use the
UP
or
DOWN ARROW
to select the file
KEYBOARDINPUT.ZPL
.
6.
Press the
RIGHT SELECT
button to choose SELECT .
The printer accesses the file and prompts you for the information in the
^FN
fields in the file. In this case, it prompts you for your name.
7.
Type your name, and then press
<ENTER>
.
The printer prompts for the number of labels to print.
8.
Specify the desired quantity of labels, and then press <ENTER> again.
The specified number of labels is printed, with your name in the appropriate fields.
P1095460-002 ZT510 User Guide 5/25/18
Using a USB Host Port and the Print Touch Feature
Print Touch/Near Field Communication (NFC)
211
Print Touch/Near Field Communication (NFC)
The Zebra Print Touch feature allows you to touch an Android™-based, NFC-enabled device
(such as a smart phone or tablet) to the printer’s NFC logo (
Figure 25 ) to pair the device to the
printer. This capability allows you to use your device to provide information for which you are prompted and then print a label using that information.
Important • Some devices may not support NFC communication with the printer until you alter their settings. If you encounter difficulties, consult your service provider or your smart device manufacturer for more information.
Figure 25 • NFC Logo Location
5/25/18 ZT510 User Guide P1095460-002
212 Using a USB Host Port and the Print Touch Feature
Print Touch/Near Field Communication (NFC)
Exercise 5: Enter Data for a Stored File with a Smart Device and Print a Label
Note • The steps in this exercise may vary somewhat based on your smart device, on your service provider, or on whether you already have the free Zebra Utilities app installed on your smart device.
Refer to the Zebra Bluetooth User Guide for specific instructions for configuring your printer to use a Bluetooth interface. A copy of this manual is available at http://www.zebra.com/manuals.
1.
If you do not have the Zebra Utilities app installed on your device, go to the app store for your device, search for the Zebra Utilities app, and install it.
2.
Pair your smart device with the printer by holding the smart device next to the
NFC icon on the printer. a.
If necessary, access the Bluetooth information about your printer using your smart device. For instructions, refer to the manufacturer’s documentation for your device.
b.
c.
If necessary, select the Zebra printer’s serial number to pair it with the device.
After your smart device has been detected by the printer, the printer may prompt you to accept or reject the pairing. If necessary, press the
LEFT
SELECT button on the printer to select ACCEPT . Some smart devices will pair with the printer without this prompt.
BT PAIRING EVENT
SEC. CODE: 148861
ACCEPT REJECT
The printer and your device are paired.
P1095460-002 ZT510 User Guide 5/25/18
Using a USB Host Port and the Print Touch Feature
Print Touch/Near Field Communication (NFC)
213
3.
Start the Zebra Utilities app on your device.
The Zebra Utilities main menu displays.
5/25/18
4.
Perform these steps if you have an Apple device: a.
b.
c.
Tap the Settings icon in the lower-right corner.
Change the setting for
Get Labels From Printer
to
ON
.
Tap
Done
.
5.
Tap Files .
The smart device gets data from the printer and displays it.
Note • This retrieval process may take a minute or more to complete.
6.
Scroll through the formats shown and select
E:SMARTDEVINPUT.ZPL
.
Based on the
^FN
field in the label format, the smart device prompts you for your name.
7.
Enter your name at the prompt.
8.
Change the quantity of labels to print, if desired.
9.
Tap
to print the label.
ZT510 User Guide P1095460-002
214 Using a USB Host Port and the Print Touch Feature
Print Touch/Near Field Communication (NFC)
Notes • ___________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
P1095460-002 ZT510 User Guide 5/25/18
7
Specifications
This section lists general printer specifications, printing specifications, ribbon specifications, and media specifications.
Contents
5/25/18 P1066582-004
216 Specifications
General Specifications
General Specifications
Model
Height
Width
Depth
Weight
Electrical
Power consumption
Printing PAUSE test at slowest speed
Power consumption
Printer idle
Fuses
Temperature Operating
Relative
Humidity
Storage
Operating
Storage
ZT410
12.8 in.(325 mm)
10.7 in. (272 mm)
19.7 in. (500 mm)
36 lb (16 kg)
90–265 VAC, 48-62 Hz
118.7 W
ZT420
12.8 in. (325 mm)
13.2 in. (335 mm)
19.7 in. (500 mm)
40 lb (18 kg)
90–265 VAC, 48-62 Hz
220.0 W
<7 W <7 W
5A 5A
Thermal Transfer: 41° to 104°F (5° to 40°C)
Direct Thermal: 32° to 104°F (0° to 40°C)
–40° to 140°F (–40° to 60°C)
20% to 85%, non-condensing
5% to 85%, non-condensing
P1066582-004 ZT400 Series User Guide 5/25/18
Specifications
General Specifications
217
Model
Communication
Interface
Specifications
Standard
ZT410 ZT420
Bluetooth
®
Bluetooth Classic + Low Energy (LE) (standard with all printers that do not have the ac wireless print server option)
• 2.4GHz
•
•
FHSS (BDR/EDR), DSSS (Bluetooth LE)
RF power 9.22 dBm (EIRP)
•
•
FHSS (BDR/EDR), DSSS (Bluetooth LE)
RF power 9.22 dBm (EIRP)
Bluetooth 4.1 + Low Energy (LE) (part of the 802.11 a/b/g/n/ac wireless print server option)
•
•
2.4GHz
FHSS (BDR/EDR), GFSK (Bluetooth Low Energy)
• RF power 9.22 dBm (EIRP)
Limitations and Requirements
Many mobile devices can communicate with the printer within a
10-foot radius of the printer.
Connections and Configuration
Refer to the
Zebra Bluetooth User Guide
for specific instructions for configuring your printer to use a Bluetooth interface. A copy of this manual is available at http://www.zebra.com/manuals.
USB host port (single or dual)
See Using USB Host Ports and the NFC Capabilities on page 199 for more information.
Limitations and Requirements
Only one device can be operated from each USB host port. You cannot use an additional device by plugging it into a USB port on another device, nor can you use an adaptor to split a USB host port on the printer to accept more than one device.
Connections and Configuration
No additional configuration is necessary.
(Continued on next page.)
5/25/18 ZT400 Series User Guide P1066582-004
218 Specifications
General Specifications
Model
Communication
Interfaces
(continued)
Standard
(continued)
ZT410 ZT420
Zebra PrintTouch/Near Field Communication (NFC)
See
Using USB Host Ports and the NFC Capabilities on page 199 for more information.
Limitations and Requirements
NFC communication must be initiated by touching your device to the appropriate location on the printer.
Connections and Configuration
Some devices may not support NFC communication with the printer until you alter their settings.
USB 1.1 Data Interface
Limitations and Requirements
• Maximum cable length of 16.4 ft (5 m).
Connections and Configuration
No additional configuration is necessary.
Wired 10/100 Internal Ethernet Print Server
Limitations and Requirements
•
•
The printer must be configured to use your LAN.
A second wired print server can be installed in the bottom option slot.
Connections and Configuration
Refer to the ZebraNet Wired and Wireless Print Servers User
Guide for configuration instructions. A copy of this manual is available at http://www.zebra.com/manuals .
RS-232/CCITT V.24 Serial Data Interface
•
•
•
2400 to 115000 baud parity, bits/character
7 or 8 data bit
• XON-XOFF, RTS/CTS, or DTR/DSR handshake protocol required
• 750 mA at 5 V from pins 1 and 9
Limitations and Requirements
• You must use a null-modem cable to connect to the printer or a null-modem adaptor if using a standard modem cable.
•
•
Maximum cable length of 50 ft (15.24 m).
You may need to change printer parameters to match the host computer.
Connections and Configuration
The baud rate, number of data and stop bits, the parity, and the
XON/XOFF or DTR control must match those of the host computer.
P1066582-004 ZT400 Series User Guide 5/25/18
Model
Communication
Interfaces
(continued)
Optional
5/25/18
Specifications
General Specifications
219
ZT410 ZT420
Wireless Print Server
An 802.11 a/b/g/n and an 802.11 a/b/g/n/ac version are available.
The 802.11 a/b/g/n/ac version includes Bluetooth 4.1.
802.11 b
•
•
•
2.4 GHz
DSSS (DBPSK, DQPSK and CCK)
RF power 17.77 dBm (EIRP)
802.11 g
•
•
2.4 GHz
OFDM (16-QAM and 64-QAM with BPSK and QPSK)
• RF power 18.61 dBm (EIRP)
802.11 n
•
•
•
2.4 GHz
OFDM (16-QAM and 64-QAM with BPSK and QPSK)
RF power 18.62 dBm (EIRP)
802.11 a/n
•
•
5.15-5.25 GHz, 5.25-5.35 GHz, 5.47-5.725 GHz
OFDM (16-QAM and 64-QAM with BPSK and QPSK)
• RF power 17.89 dBm (EIRP)
802.11 ac
•
•
•
5.15-5.25 GHz, 5.25-5.35 GHz, 5.47-5.725 GHz
OFDM (16-QAM and 64-QAM with BPSK and QPSK)
RF power 13.39 dBm (EIRP)
Limitations and Requirements
•
•
Can print to the printer from any computer on your Wireless
Local Area Network (WLAN).
Can communicate with the printer through the printer’s web pages.
•
•
The printer must be configured to use your WLAN.
Can be installed only in the top option slot.
Configuration
Refer to the ZebraNet Wired and Wireless Print Servers User
Guide for configuration instructions. A copy of this manual is available at http://www.zebra.com/manuals .
8-bit Parallel data interface nibble mode compliant
Limitations and Requirements
• Maximum cable length of 10 ft (3 m).
•
•
•
Recommended cable length of 6 ft (1.83 m).
No parameter changes required.
Can be installed in either the top or bottom option slot.
Connections and Configuration
No additional configuration is necessary.
ZT400 Series User Guide P1066582-004
220 Specifications
General Specifications
Power Cord Specifications
Caution •
For personnel and equipment safety, always use an approved three-conductor power cord specific to the region or country intended for installation. This cord must use an
IEC 320 female connector and the appropriate region-specific, three-conductor grounded plug configuration.
Depending on how your printer was ordered, a power cord may or may not be included. If one is not included or if the one included is not suitable for your requirements, see Figure 26 and refer to the following guidelines:
• The overall cord length must be less than 9.8 ft. (3 m).
• The cord must be rated for at least 10 A, 250 V.
• The chassis ground (earth) must be connected to ensure safety and reduce electromagnetic interference.
Figure 26 • Power Cord Specifications
2
P1066582-004
3
1
4
2
3
4
1 AC power plug for your country—This should bear the certification mark of at least one of the known international safety organizations
( Figure 27 ).
3-conductor HAR cable or other cable approved for your country.
IEC 320 connector—This should bear the certification mark of at least one of the known international safety organizations ( Figure 27 ).
Length ≤ 9.8 ft. (3 m). Rating 10 Amp, 250 VAC.
ZT400 Series User Guide 5/25/18
Specifications
General Specifications
221
Figure 27 • International Safety Organization Certification Symbols
5/25/18 ZT400 Series User Guide P1066582-004
222 Specifications
Printing Specifications
Printing Specifications
Model
Print resolution
Dot size (nominal)
(width x length)
203 dpi
300 dpi
600 dpi
Maximum print width
Programmable constant print speeds
203 dpi
300 dpi
600 dpi
Bar code modulus (X) dimension
Picket fence (nonrotated) orientation
203 dpi
300 dpi
Ladder (rotated) orientation
600 dpi
203 dpi
300 dpi
600 dpi
203 dpi
300 dpi
600 dpi
ZT410 ZT420
203 dpi (dots/in.)/8 dots/mm 203 dpi (dots/in.)/8 dots/mm
300 dpi/12 dots/mm 300 dpi/12 dots/mm
600 dpi/24 dots/mm
0.0049 in. x 0.0049 in.
(0.125 mm x 0.125 mm)
N/A
0.0049 in. x 0.0049 in.
(0.125 mm x 0.125 mm)
0.0033 in. x 0.0039 in.
(0.084 mm x 0.099 mm)
0.0016 in. x 0.0016 in.
(0.042 mm x 0.042 mm)
4.09 in. (104 mm)
0.0033 in. x 0.0039 in.
(0.084 mm x 0.099 mm)
N/A
6.6 in. (168 mm)
4.09 in. (104 mm)
4.09 in. (104 mm)
6.6 in. (168 mm)
N/A
4.9 mil to 49 mil
3.3 mil to 33 mil
1.6 mil to 16 mil
4.9 mil to 49 mil
3.9 mil to 39 mil
1.6 mil to 16 mil
2.4 in. to 14 in.
(61 mm to 356 mm) per second in 1-in. (25.4 mm) increments
2.4 in. to 10 in.
(61 mm to 254 mm) per second in 1-in. (25.4 mm) increments
1.5 in. to 4 in.
(38 mm to 102 mm) per second in 1-in. (25.4 mm) increments
5 mil to 50 mil
3.3 mil to 33 mil
N/A
5 mil to 50 mil
3.9 mil to 39 mil
N/A
2.4 in. to 12 in.
(61 mm to 305 mm) per second in 1-in. (25.4 mm) increments
2.4 in. to 10 in.
(61 mm to 203 mm) per second in 1-in. (25.4 mm) increments
N/A
P1066582-004 ZT400 Series User Guide 5/25/18
Specifications
Media Specifications
223
Media Specifications
Model
Label length Minimum
Maximum
Maximum continuous media print length
Label width
Total thickness
Minimum
Maximum
(includes liner, if any)
Maximum roll outside diameter
Inter-label gap
Ticket/tag notch size (width x length)
Minimum
Preferred
Maximum
Hole diameter
Notch or hole position (centered from inner media edge)
Minimum
Maximum
Density, in Optical Density Units (ODU) (black mark)
Maximum media density
Transmissive media sensor (fixed position)
Non-RFID
Tear-off
Peel-off
Rewind
Cutter
RFID
200 or 300 dpi
600 dpi
200 dpi
300 dpi
600 dpi
Non-RFID
RFID
Tear/Cutter
Peel/Rewind
Minimum
Maximum
ZT410 ZT420
0.5 in. (12.7 mm)
0.5 in (12.7 mm)
0.5 in. (12.7 mm)
0.5 in. (12.7 mm)
0.5 in (12.7 mm)
0.5 in. (12.7 mm)
1.0 in. (25.4 mm) 1.0 in. (25.4 mm)
Varies for each transponder type
39 in. (991 mm)
20 in. (508 mm)
39 in. (991 mm)
N/A
157 in. (3988 mm) 102 in. (2590 mm)
73 in. (1854 mm) 45 in. (1143 mm)
39 in. (991 mm)
1.0 in. (25.4 mm)
N/A
2 in. (51 mm)
Varies for each transponder type
4.5 in. (114 mm) 7.0 in. (178 mm)
4.25 in. (108 mm) 6.75 in. (171 mm)
0.0023 in.
(0.058 mm)
0.010 in. (0.25 mm)
0.0023 in.
(0.058 mm)
8 in. (203 mm) on a 3-in. (76-mm) inside diameter core
0.079 in. (2 mm)
0.118 in. (3 mm)
0.157 in. (4 mm)
0.25 in. x 0.12 in.
(6 mm x 3 mm)
0.125 in. (3.18 mm)
0.15 in. (3.8 mm)
2.25 in. (57 mm)
> 1.0 ODU
≤ 0.5 ODU
3.5 in. (90 mm)
7/16 in. (11 mm) from inside edge
5/25/18 ZT400 Series User Guide P1066582-004
224 Specifications
Ribbon Specifications
Ribbon Specifications
Model ZT410 ZT420
Ribbon width* Minimum
Maximum
Maximum ribbon length
Ribbon core inside diameter
2 in.** (51 mm**)
4.33 in. (110 mm)
1476 ft (450 m)
1 in. (25 mm)
6.85 in. (174 mm)
1476 ft (450 m)
* Zebra recommends using ribbon that is at least as wide as the media to protect the printhead from wear.
** Depending on your application, you may be able to use ribbon narrower than 2 in. (51 mm), as long as the ribbon is wider than the media being used. To use a narrower ribbon, test the ribbon’s performance with your media to assure that you get the desired results.
P1066582-004 ZT400 Series User Guide 5/25/18
Glossary
5/25/18 alphanumeric Indicating letters, numerals, and characters such as punctuation marks.
backfeed When the printer pulls the media and ribbon (if used) backward into the printer so that the beginning of the label to be printed is properly positioned behind the printhead.
Backfeed occurs when operating the printer in Tear-Off and Applicator modes.
bar code A code by which alphanumeric characters can be represented by a series of adjacent stripes of different widths. Many different code schemes exist, such as the universal product code (UPC) or Code 39.
black mark A registration mark found on the underside of the print media that acts as a startof-label indication for the printer. (See non-continuous media
.) calibration (of a printer) A process in which the printer determines some basic information needed to print accurately with a particular media and ribbon combination. To do this, the printer feeds some media and ribbon (if used) through the printer and senses whether to use the direct thermal or thermal transfer print method, and (if using non-continuous media) the length of individual labels or tags.
configuration The printer configuration is a group of operating parameters specific to the printer application. Some parameters are user selectable, while others are dependent on the installed options and mode of operation. Parameters may be switch selectable, control panel programmable, or downloaded as ZPL II commands. A configuration label listing all the current printer parameters may be printed for reference.
continuous media Label or tag-stock media that has no notch, gap, or web (media liner only) to separate the labels or tags. The media is one long piece of material. core diameter The inside diameter of the cardboard core at the center of a roll of media or ribbon.
diagnostics Information about which printer functions are not working that is used for troubleshooting printer problems.
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226 Glossary
P1066582-004 die-cut media A type of label stock that has individual labels stuck to a media liner. The labels may be either lined up against each other or separated by a small distance. Typically the material surrounding the labels has been removed. (See non-continuous media .) direct thermal A printing method in which the printhead presses directly against the media.
Heating the printhead elements causes a discoloration of the heat-sensitive coating on the media. By selectively heating the printhead elements as the media moves past, an image is printed onto the media. No ribbon is used with this printing method. Contrast this with thermal transfer
.
direct thermal media Media that is coated with a substance that reacts to the application of direct heat from the printhead to produce an image.
dynamic RAM The memory devices used to store the label formats in electronic form while they are being printed. The amount of DRAM memory available in the printer determines the maximum size and number of label formats that can be printed. This is volatile memory that loses the stored information when power is turned off. fanfold media Media that comes folded in a rectangular stack. Contrast this with roll media .
firmware This is the term used to specify the printer’s operating program. This program is downloaded to the printer from a host computer and stored in FLASH memory. Each time the printer power is turned on, this operating program starts. This program controls when to feed the media forward or backward and when to print a dot on the label stock.
FLASH memory FLASH memory is non-volatile and maintains the stored information intact when power is off. This memory area is used to store the printer’s operating program. In addition, this memory can be used to store optional printer fonts, graphic formats, and complete label formats.
Font A complete set of alphanumeric characters in one style of type. Examples include
CG Times™, CG Triumvirate Bold Condensed™.
ips (inches-per-second) The speed at which the label or tag is printed. Many Zebra printers can print from 1 ips to 12 ips.
label An adhesive-backed piece of paper, plastic, or other material on which information is printed.
label backing (liner) The material on which labels are affixed during manufacture and which is discarded or recycled by the end-users.
light emitting diode (LED) Indicators of specific printer status conditions. Each LED is either off, on, or blinking depending on the feature being monitored.
liquid crystal display (LCD) The LCD is a back-lit display that provides the user with either operating status during normal operation or option menus when configuring the printer to a specific application.
media Material onto which data is printed by the printer. Types of media include: tag stock, die-cut labels, continuous labels (with and without media liner), non-continuous media, fanfold media, and roll media.
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Glossary 227 media sensor This sensor is located behind the printhead to detect the presence of media and, for non-continuous media, the position of the web, hole, or notch used to indicate the start of each label.
media supply hanger The stationary arm that supports the media roll.
non-continuous media Media that contains an indication of where one label/printed format ends and the next one begins. Examples are die-cut labels, notched tag-stock, and stock with black mark registration marks.
non-volatile memory Electronic memory that retains data even when the power to the printer is turned off.
notched media A type of tag stock containing a cutout area that can be sensed as a start-oflabel indicator by the printer. This is typically a heavier, cardboard-like material that is either cut or torn away from the next tag. (See non-continuous media .) peel-off A mode of operation in which the printer peels a printed label away from the backing and allows the user to remove it before another label is printed. Printing pauses until the label is removed.
print speed The speed at which printing occurs. For thermal transfer printers, this speed is expressed in terms of ips (inches per second).
printhead wear The degradation of the surface of the printhead and/or the print elements over time. Heat and abrasion can cause printhead wear. Therefore, to maximize the life of the printhead, use the lowest print darkness setting (sometimes called burn temperature or head temperature) and the lowest printhead pressure necessary to produce good print quality. In the thermal transfer printing method, use ribbon that is as wide or wider than the media to protect the printhead from the rough media surface.
registration Alignment of printing with respect to the top (vertical) or sides (horizontal) of a label or tag.
ribbon A band of material consisting of a base film coated with wax or resin “ink.” The inked side of the material is pressed by the printhead against the media. The ribbon transfers ink onto the media when heated by the small elements within the printhead. Zebra ribbons have a coating on the back that protects the printhead from wear.
ribbon wrinkle A wrinkling of the ribbon caused by improper alignment or improper printhead pressure. This wrinkle can cause voids in the print and/or the used ribbon to rewind unevenly. This condition should be corrected by performing adjustment procedures. roll media Media that comes supplied rolled onto a core (usually cardboard). Contrast this with
supplies A general term for media and ribbon.
symbology The term generally used when referring to a bar code.
tag A type of media having no adhesive backing but featuring a hole or notch by which the tag can be hung on something. Tags are usually made of cardboard or other durable material.
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228 Glossary tear-off A mode of operation in which the user tears the label or tag stock away from the remaining media by hand.
thermal transfer A printing method in which the printhead presses an ink or resin coated ribbon against the media. Heating the printhead elements causes the ink or resin to transfer onto the media. By selectively heating the printhead elements as the media and ribbon move past, an image is printed onto the media. Contrast this with direct thermal .
void A space on which printing should have occurred, but did not due to an error condition such as wrinkled ribbon or faulty print elements. A void can cause a printed bar code symbol to be read incorrectly or not at all.
P1066582-004 ZT400 Series User Guide 5/25/18
Index
A
adhesive test for ribbon coating, 21
adjustments
alternate TCI/IP port number, 120
B bar codes
darkness comparison during FEED self test, 194
black mark media
Bluetooth
characteristics and limitations, 217
connection status to paired device, 142
device type (slave or master), 141 discovery on/off, 141
minimum security level, 142 specification version, 142
using Print Touch feature, 211
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C calibration
how to set as head-close action, 110
how to set as power-up action, 109
SHORT CAL
how to set for head-close action, 110
how to set for power-up action, 109
CANCEL button
changing printer parameters, 99
cleaning
exterior of printer, 155 media compartment, 155
printhead and platen roller, 156
recommended cleaning schedule, 154
communication diagnostics mode
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230 Index configuration label
print through Zebra Setup Utilities, 94
print using CANCEL self test, 192
connecting printer to computer or network, 60
continuous media
control panel
Cutter mode
cleaning the cutter module, 164
preliminary media loading steps, 30
D darkness
print quality too light or too dark, 177
data source
site selection considerations, 25
diagnostic mode
Direct Thermal mode
display
how to change from unfamiliar language, 189
printing from the display, 118
disposal of printer parts, 171
P1066582-004 ZT400 Series User Guide
E
Ethernet
characteristics of a wired connection, 218
characteristics of wireless connection, 219
connecting to a wired network, 81
connecting to a wireless network, 88
F
fanfold media
FCC radiation exposure limits, 4
feed a label
how to set as head-close action, 110
how to set as power-up action, 109
FEED button
fonts label, 107 formats label, 107
G gap/notch
ways to select media sensor type, 136
H
HEAD COLD message
cycling with other messages, 185
head-close action, 110 head-open light, 110
Human Input Device (HID) use, 118
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I idle display
accessing the Home menu from the Idle Display, 15
how to change what displays, 109
images distorted on labels, 188
indicator lights
combined with error message, 183
initiate manual calibration, 113
inspect for shipping damage, 24
IP resolution (IP protocol), 123
L
language
how to change from unfamiliar language, 189
languages supported on display, 132
LENGTH
how to set as head-close action, 110
how to set as power-up action, 109
light
Liner Take-Up mode
description and media path, 28
preliminary media loading steps, 30
M
manual calibration
media
black mark, 19 continuous roll media, 19 fanfold, 19 non-continuous roll media, 19 perforated, 19
RFID “smart” labels, 18 tag stock, 18 types of media, 18
media sensor calibration
misregistration of labels, 177 missing print on labels, 177
N
Near Field Communication (NFC), 211
network configuration label
print using CANCEL self test, 192
network settings
NO MOTION
how to set as head-close action, 110
how to set as power-up action, 109
non-continuous media
Index 231
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232 Index
O
ordering replacement parts, 171
P parallel port
characteristics of parallel connection, 219
connecting the printer to a computer, 73
PAUSE button
Peel-Off mode
cleaning peel-off assembly, 160
description and media path, 27
description and media path with Liner Take-Up, 28
preliminary media loading steps, 30
PH NOT AUTHENTICATED message, 185
power
power cord specifications, 220
Power-On Self Test (POST)
printer locks up during POST, 190
primary print server, 119 primary TCI/IP port number, 119
PRINT HEAD OVERTEMP message, 185
print information
how to print various printer information, 107
print method specification, 101
print quality
darkness comparison during FEED self test, 194
printhead pressure adjustment, 148
print server
active print server user menu item, 119
characteristics of wired connection, 218
characteristics of wireless connection, 219
network configuration label, 107
primary print server user menu item, 119
reset network settings, 125 signal, 125
printer configuration label, 107
printer settings
media type, 101 print method, 101
settings not taking effect, 189
printhead
adjust printhead pressure, 148
HEAD COLD message
cycling with other messages, 185
PH NOT AUTHENTICATED message, 185
PRINT HEAD OVERTEMP message, 185
THERMISTOR PREPLACE PRINTHEAD message, 185
Q
QR codes with error messages, 183
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Index 233
R
reflective sensor selection, 136
registration loss during printing, 176
reinitialize printer server, 112
relative humidity
reload last saved settings, 112
reset printer to default values, 112 reset to defaults, 112
Rewind mode
description and media path, 29
preliminary media loading steps, 30
RFID
status, 126 tag calibration, 126
valid label counter, 131 void label counter, 131 write power, 131
ribbon
ribbon not detected correctly, 179
setting Thermal Transfer mode, 101
ribbon sensor calibration
5/25/18 ZT400 Series User Guide roll media
routine cleaning schedule, 154
S
scratch test
communication diagnostics, 198
Power-On Self Test (POST), 191
sensors
interpreting sensor profile, 199
transmissive sensor selection, 136
serial port
characteristics of serial connection, 218
connecting the printer to a computer, 73
setup
install the printer driver, 60
shipping
report damage, 24 reshipping the printer, 24
SHORT CAL
how to set as head-close action, 110
how to set as power-up action, 109
site selection for printer, 25
smart phone
using Print Touch feature, 211
specifications
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234 Index
T
tag stock
take label sensor intensity, 137
TCI/IP port number
Tear-Off mode
description and media path, 26
preliminary media loading steps, 30
tear-off position adjustment, 102
temperature
Thermal Transfer mode
THERMISTOR REPLACE PRINTHEAD message,
transmissive sensor selection, 136
troubleshooting
types of media
RFID “smart” labels, 18 tag stock, 18
U
USB host
copy files and perform USB mirror, 205
copy files from a Flash drive, 117
copy files to/from USB Flash drive, 208
enter data with USB keyboard, 210
files required for exercises, 202
print a label format from the display, 118
print label format from USB Flash drive, 207
printer does not recognize USB device, 190
store files on a Flash drive, 117
USB port
characteristics of USB connection, 218
connecting the printer to a computer, 69
V
vertical drift
W web media
wired print server
characteristics, 218 specifications, 218
Wireless Markup Language (WML) version, 140
wireless print server
P1066582-004 ZT400 Series User Guide 5/25/18
Z
Zebra Basic Interpreter (ZBI)
enable, 115 run a ZBI program, 115
Zebra Setup Utilities
Index 235
5/25/18 ZT400 Series User Guide P1066582-004
Corporate Headquarters
Zebra Technologies Corporation
3 Overlook Point
Lincolnshire, IL 60069 USA
T: +1 847 634 6700
Toll-free +1 866 230 9494
F: +1 847 913 8766 http://www.zebra.com
P1066582-004
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