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C O N T E N T S
C H A P T E R 1
Your Phone
The Cisco IP Phone 8800 Series
New and Changed for Firmware Release 11.1(2)
New and Changed for Firmware Release 11.1(1)
New and Changed Features for Firmware Release 11.0(1)
New and Changed Features for Firmware Release 10.4(1)SR1
New and Changed Features for Firmware Release 10.4(1)
Change the Viewing Angle of Your Phone
Set a Password on Initial Phone Boot Up
Secure the Phone with a Cable Lock
Sign into Your Extension from Another Phone
Sign out of Your Extension from Another Phone
Sign Out of a Phone as a Guest
Softkey, Line, and Feature Buttons
Cisco IP Phone 8800 Series Multiplatform Phones User Guide iii
Contents
C H A P T E R 2
Differences Between Phone Calls and Lines
Additional Help and Information
Find Information About Your Phone
View the Status Messages on the Phone
Factory Reset the Phone from Phone Web Page
Identify Phone Issues with a URL in the Phone Web Page
Cisco One-Year Limited Hardware Warranty Terms
Calls
Make a Call with the Dial Assistance List
Make a Call with the Speakerphone
Assign a Speed-Dial Code from the Phone Screen
Make a Call with a Speed-Dial Code
Configure a Speed Dial on a Line Key
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Cisco IP Phone 8800 Series Multiplatform Phones User Guide
Contents
Remove a Speed Dial from a Line Key
Use the Line in Focus for Speed-Dial Calls
Use the Line in Focus to Check Speed-Dial Calls
Turn On or Turn Off DND Using a Star Code
Answer a Coworker's Phone (Call Pickup)
Answer a Call Within Your Group (Pickup)
Answer a Call Left on Hold for Too Long
Swap Between Active and Held Calls
Place a Call on Hold with Call Park
Retrieve a Call on Hold with Call Park
Forward a Call in Specific Situations with the Phone Web Page
Transfer a Call to Another Person
Consult Before You Complete a Transfer
Toggle Between Phone and Video Display
Adjust the Picture-In-Picture Position
Cisco IP Phone 8800 Series Multiplatform Phones User Guide v
Contents
C H A P T E R 3
Video Call Security and Troubleshooting Information
Instant Message and Presence Contacts
Make a Call to an IM and Presence Contact
Page a Group of Phones (Multicast Paging)
Add Yourself to a Call on a Shared Line
Sign In as a Call Center Agent
Sign Out as a Call Center Agent
Change Your Status as a Call Center Agent
Set a Disposition Code While on a Call Center Call
Escalate a Call to a Supervisor
Mobile Devices and Your Desk Phone
Phone Calls with Intelligent Proximity
Pair a Mobile Device with Your Desk Phone
Switch Connected Mobile Devices
View Your Paired Bluetooth Devices
Intelligent Proximity for Mobile Phones
Intelligent Proximity for Tablets
Contacts
vi
Cisco IP Phone 8800 Series Multiplatform Phones User Guide
Contents
C H A P T E R 4
C H A P T E R 5
Dial a Contact in the Corporate Directory
Search for a Contact in Your Broadsoft Directory (Simple Search)
Search for a Contact in Your BroadSoft Directory (Advance Search)
Edit Your Contact Type in Your Broadsoft Directory
Edit Your BroadSoft Directory Name
Edit the Server Name of Your Broadsoft Directory
Edit User ID of Your Broadsoft Directory
Edit Your Broadsoft Directory Password
Search for a Contact in Your LDAP Directory
Add a New Contact to Your Personal Address Book
Add a New Contact to Your Personal Address Book with Phone Web Page
Search for a Contact in Your Personal Address Book
Call a Contact in Your Personal Address Book
Edit a Contact in Your Personal Address Book
Remove a Contact from Your Personal Address Book
Reverse Name Lookup for Incoming and Outgoing Calls
Recent Calls
Create a Contact From a Recents Record
Voicemail
Set Up Voicemail on Your Phone
Cisco IP Phone 8800 Series Multiplatform Phones User Guide vii
Contents
C H A P T E R 6
C H A P T E R 7
Phone Behavior with Voicemail Setting
Phone Behavior with Voicemail and Missed Call Configuration Setting
Settings
Assign a Ring Tone to an Extension with the Phone Web Page
Forward Calls in Specific Situations from Your Phone
Enable Call Forwarding with the Phone Web Page
Turn On Do Not Disturb For a Specific Line
Turn on DND for All Lines from the Phone Web Page
Change Wallpaper from the Phone Page
Configure the Screen Saver with the Phone Web Page
Add a Logo as a Phone Background
Change Wallpaper from the Phone Page
Adjust the Phone Screen Brightness
Adjust Backlight Timer from the Phone Web Page
Accessories
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C H A P T E R 8
Accessories Overview for Cisco IP Phone 8800 Series with Multiplatform Firmware
View the Accessories Associated with Your Phone
Important Headset Safety Information
Cisco Headset 500 Series Setup
Control Calls with Cisco Headset USB Adapter
Replace Your Cisco Headset Ear Pads
Disconnect a Bluetooth Headset
Specify a Audio Device for a Call
Dynamically Select an Audio Path for a Call
External Speakers and Microphone
Cisco IP Phone Key Expansion Module Setup Overview
Key Expansion Module Buttons and Hardware
Modify a Speed Dial on a Key Expansion Module
Product Safety and Security
Safety and Performance Information
Contents
Cisco IP Phone 8800 Series Multiplatform Phones User Guide ix
Contents
Ways to Provide Power to Your Phone
Phone Behavior During Times of Network Congestion
Compliance Statements for the European Union
RF Exposure Statement for the European Union
Compliance Statements for Canada
Canadian RF Exposure Statement
Compliance Information for Brazil
FCC RF Radiation Exposure Statement
FCC Receivers and Class B Digital Statement
Cisco Product Security Overview
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Cisco IP Phone 8800 Series Multiplatform Phones User Guide
C H A P T E R
1
Your Phone
•
The Cisco IP Phone 8800 Series, on page 1
•
New and Changed Features, on page 2
•
•
Sign into Your Extension from Another Phone, on page 7
•
Sign in to a Phone as a Guest, on page 8
•
Monitor a Coworker's Line, on page 9
•
•
Buttons and Hardware, on page 11
•
•
Additional Help and Information, on page 17
The Cisco IP Phone 8800 Series
The Cisco IP Phones 8811, 8841, 8845, 8851, 8861, and 8865 deliver easy-to-use, highly-secure voice communications.
Table 1: Cisco IP Phone 8800 Series Major Features
Features
Screen
USB Ports
8811
Grayscale
0
8841
Color
0
8845
Color
0
8851
Color
1
8861
Color
2
8865
Color
2
Cisco IP Phone 8800 Series Multiplatform Phones User Guide
1
Your Phone
New and Changed Features
Features
Wi_Fi
Bluetooth
Cisco
Intelligent
Proximity
No
Key Expansion
Modules
0
8811
No
No
8841
No
No
No
0
8845
No
Yes
Yes
0
8851
No
Yes
Yes
2
8861
Yes
Yes
Yes
3
8865
Yes
Yes
Yes
3
To use the phone, the phone needs to be connected to a network and configured to connect to a call control system. The phones support many functions and features, depending on the call control system. Your phone might not have all functions available, based on the way your administrator has set up the phone.
New and Changed Features
New and Changed for Firmware Release 11.1(2)
Revision
Emergency Call Support
Updated Section
Make an Emergency Call, on page 24
2
Cisco IP Phone 8800 Series Multiplatform Phones User Guide
Your Phone
New and Changed for Firmware Release 11.1(1)
Revision
Cisco Headset 531 and Cisco Headset 532
Reverse Name Lookup
Updated Section
Important Headset Safety Information, on page 81
Cisco Headset 500 Series, on page 81
Cisco Headset 500 Series Setup, on page 82
Adjust Your Headset Bass and Treble, on page 82
Adjust Your Headset Microphone Volume, on page 83
Adjust Your Headset Speaker Feedback, on page 83
Test Your Headset Microphone, on page 83
Control Calls with Cisco Headset USB Adapter, on page
Control Single Calls, on page 84
Switch Among Multiple Calls, on page 84
Place Call on Hold and Resume Another Call, on page 85
Place Call on Hold and Answer Incoming Call, on page 85
End Call and Resume a Held Call, on page 85
End Call and Answer Incoming Call, on page 85
Headset Call Button Behavior, on page 85
Headset LED Status, on page 86
Replace Your Cisco Headset Ear Pads, on page 86
Administrators enable and disable this feature. For information about this feature, see
Reverse Name Lookup for Incoming and Outgoing Calls, on page 54 .
New and Changed for Firmware Release 11.1(1)
Revision
Adjust Contrast Slider
Call Recording Support
Call Center Support
Cisco IP Phone 8845 and 8865
Instant Message and Presence Contacts
Presence
Updated Section
Adjust the Phone Screen Brightness, on page 75
Call Center Features, on page 40
Buttons and Hardware, on page 11
Instant Message and Presence Contacts, on page 38
Make a Call to an IM and Presence Contact, on page 38
Change Your Presence State, on page 39
Cisco IP Phone 8800 Series Multiplatform Phones User Guide
3
Your Phone
New and Changed Features for Firmware Release 11.0(1)
Revision
Secure Call
Video Calls
XSI Call Logs - Server All Calls menu
Updated Section
View Your Recent Calls, on page 57
New and Changed Features for Firmware Release 11.0(1)
Revision
Configure a line key to perform a speed dial either with a VID or without a VID
Use the Line in Focus for Speed-Dial Calls, on page 27
Perform a check to confirm whether the call is made with the current focusing line
Use the Line in Focus to Check Speed-Dial Calls, on page
Configure missed call indication on the Phone
Web Page
Phone Behavior with Voicemail Setting, on page 62
Phone Behavior with Voicemail and Missed Call
Configuration Setting, on page 63
To add wallpaper available options are default, download picture, and logo. The new default wallpaper is a monochrome picture
Change Wallpaper from the Phone Page, on page 72
A star code is added to Conference hard key from the phone web page
Logo can be added as phone background
Updated Section
Conference with a Star Code, on page 34
Add a Logo as a Phone Background, on page 73
New and Changed Features for Firmware Release 10.4(1)SR1
Revision
Added Multicast paging support
Updated Section
Page a Group of Phones (Multicast Paging), on page
New and Changed Features for Firmware Release 10.4(1)
Revision
Added Problem Reporting Tool support
Added Speed-Dial support on a line key
Updated Section
Report All Phone Issues, on page 20
Configure a Speed Dial on a Line Key, on page 26
Remove a Speed Dial from a Line Key, on page 26
4
Cisco IP Phone 8800 Series Multiplatform Phones User Guide
Your Phone
Phone Setup
Revision
Added Key Expansion Module support
Added Provisioning Authority support
Added Busy Lamp Field support
Updated Call Park support
Updated Section
Cisco IP Phone Key Expansion Module Setup
Key Expansion Module Buttons and Hardware, on page 95
Modify a Speed Dial on a Key Expansion Module, on page 97
Sign into Your Extension from Another Phone, on page 7
Sign out of Your Extension from Another Phone, on page 8
Monitor a Coworker's Line, on page 9
Place a Call on Hold with Call Park, on page 31
Retrieve a Call on Hold with Call Park, on page 32
Phone Setup
Typically, your administrator sets up your phone and connects it to the network. If your phone is not set up and connected, contact your administrator for instructions.
Adjust the Handset Rest
If your phone is wall-mounted or if the handset slips out of the cradle too easily, you may need to adjust the handset rest to ensure that the receiver does not slip out of the cradle.
Cisco IP Phone 8800 Series Multiplatform Phones User Guide
5
Your Phone
Change the Viewing Angle of Your Phone
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Remove the handset from the cradle and pull the plastic tab from the handset rest.
Rotate the tab 180 degrees.
Hold the tab between two fingers, with the corner notches facing you.
Line up the tab with the slot in the cradle and press the tab evenly into the slot. An extension protrudes from the top of the rotated tab.
Return the handset to the handset rest.
Change the Viewing Angle of Your Phone
You can change the angle of the phone to eliminate glare on the screen.
Procedure
Step 1
Step 2
Hold the receiver in the cradle with one hand.
Move the footstand with the other hand to change the angle.
Connect to the Network
You need to connect the phone to the network.
Mobile and Remote Access Through Expressway—If your administrator sets up Mobile and Remote Access
Through Expressway and you connect your phone to the network, it connects to the Expressway server automatically.
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Cisco IP Phone 8800 Series Multiplatform Phones User Guide
Your Phone
Set a Password on Initial Phone Boot Up
Set a Password on Initial Phone Boot Up
The first time your phone boots up, you may be prompted to set a password. If you are not prompted, your administrator has created a password for you.
Procedure
Step 1
Step 2
Enter your password in the
New password
and
Reenter new password
fields.
Press
Save
.
Secure the Phone with a Cable Lock
You can secure your phone with a laptop cable lock up to 20 mm wide.
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Take the looped end of the cable lock and wrap it around the object to which you want to secure your phone.
Pass the lock through the looped end of the cable.
Unlock the cable lock.
Press and hold the locking button to align the locking teeth.
Insert the cable lock into the lock slot of your phone and release the locking button.
Lock the cable lock.
Sign into Your Extension from Another Phone
If extension mobility is configured, you can sign into a different phone in your network and have it act the same as your phone. After you sign in, the phone adopts your personal directory number.
Before you begin
Your administrator configures provisioning authority.
Procedure
Step 1
Step 2
Press
Sign in
.
Enter your username and password, then press
Sign in
.
The password field allows two input methods: alphanumeric and numeric. While you type in the password, you see the
Options
softkey on the phone. Use this softkey to change the current password input type. Select
Cisco IP Phone 8800 Series Multiplatform Phones User Guide
7
Your Phone
Sign out of Your Extension from Another Phone
Input all
for alphanumeric input and select
Input num
for numeric entry. Your administrator configures the password input method on the phone web page.
Sign out of Your Extension from Another Phone
Procedure
Press
Sign out
.
Sign in to a Phone as a Guest
Your phone has a guest account when your administrator enables hoteling on your phone. You can then sign in to a different phone in your network as a guest.
Procedure
Step 1
Step 2
Step 3
Press
Sign in
.
Enter your user ID and password.
The password field uses two types of input methods; alphanumeric and numeric. While you type in the password, you see
Options
softkey on the phone. You can use this softkey to change the current password input type. Select
Input all
for alphanumeric input and select
Input num
for numeric entry.
Press
Save
.
Note
An administrator can set up a phone to make emergency calls. Whenever you sign in as a guest to a registered phone, the phone transfers a request to obtain the location of the phone. The location is sent to the emergency services when you make an emergency call.
Sign Out of a Phone as a Guest
Procedure
Step 1
Step 2
Press
Guest Out
.
Press
Sign Out
.
8
Cisco IP Phone 8800 Series Multiplatform Phones User Guide
Your Phone
Monitor a Coworker's Line
Monitor a Coworker's Line
With the busy lamp field feature, you can monitor the line status of a coworker or supervisor. This feature is useful if you routinely handle calls for a colleague and need to see their ability to answer a call.
If this feature is configured on your phone, the following LED colors display on a line key:
• A green LED—Monitored line is available.
• A red LED—Monitored line is busy.
• A red fast blinking LED—A call is ringing to the monitored line.
• An amber LED—A configuration error occurred when this feature was being set up.
On your phone, you see the caller ID for the calls that you receive. For lines that you monitor, you do not see caller ID.
You can use this feature with speed dial or call pickup for even greater flexibility. But you may see different icons displayed on your phone based on your combination of features. The following table shows the various busy lamp field icons based on each feature combination.
Table 2: Busy Lamp Field Icons on the Cisco IP Phone 8800 Series
Busy Lamp
Field
Busy Lamp
Field and
Speed Dial
Busy Lamp
Field and Call
Pickup
Busy Lamp
Field and
Call Park
Busy Lamp
Field, Speed
Dial, and Call
Pickup
Busy Lamp
Field, Call
Park, and
Call Pickup
Busy Lamp
Field, Speed
Dial, and
Call Park
Busy Lamp Field,
Speed Dial, Call
Pickup, and Call
Park
Idle
Alerting
In use
Call parked
Error
-
Phone Web Page
You can customize some phone settings with the phone web page, which you access from your computer.
Your administrator gives you the page URL, your user ID, and password.
In the phone web page, you can control features, line settings, and phone services for your phone.
Cisco IP Phone 8800 Series Multiplatform Phones User Guide
9
Your Phone
Speed-Dial Numbers
• Phone features include speed dial, do not disturb, and your personal address book.
• Line settings affect a specific phone line (directory number) on your phone. Line settings can include call forwarding, visual and audio message indicators, ring patterns, and other line-specific settings.
The following table describes some specific features that you configure using the phone web page.
Features Description
Call forward You specify the number that will receive calls when call forward is enabled on the phone. Use the phone web page to set up more complicated call forward functions, for example, when your line is busy.
Speed dial
Ringtone
Personal directory contact
You assign phone numbers to speed-dial numbers so that you can quickly call that person.
You assign a ringtone to a specific line.
You add a contact to your personal directory with phone web page.
Related Topics
Speed-Dial Numbers
When you dial a number on your phone, you enter a series of digits. When you set up a speed-dial number, the speed-dial number must contain all the digits you need to make the call. For example, if you need to dial
9 to get an outside line, you enter the number 9 and then the number you want to dial.
You can also add other dialed digits to the number. Examples of additional digits include a meeting access code, an extension, a voicemail password, an authorization code, and a billing code.
The dial string can contain the following characters:
• 0 to 9
• Pound (#)
• Asterisk (*)
• Comma (,)—This is the pause character, and gives a 2- second delay in the dialing. You can have several commas in a row. For example, two commas (,,) represent a pause of 4 seconds.
The rules for dial strings are:
• Use the comma to separate the parts of the dial string.
• An authorization code must always precede a billing code in the speed-dial string.
• A single comma is required between the authorization code and the billing code in the string.
• A speed-dial label is required for speed dials with authorization codes and additional digits.
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Cisco IP Phone 8800 Series Multiplatform Phones User Guide
Your Phone
Buttons and Hardware
Before you configure the speed dial, try to dial the digits manually at least once to ensure that the digit sequence is correct.
Note
Your phone does not save the authorization code, billing code, or extra digits from the speed dial in the call history. If you press
Redial
after you connect to a speed-dial destination, the phone prompts you to enter any required authorization code, billing code, or additional digits manually.
Example
To set up a speed-dial number to call a person at a specific extension, and if you need an authorization code and billing code, consider the following requirements:
• You need to dial
9
for an outside line.
• You want to call
5556543
.
• You need to input the authorization code
1234
.
• You need to input the billing code
9876
.
• You must wait for 4 seconds.
• After the call connects, you must dial the extension
56789#
.
In this scenario, the speed-dial number is
95556543,1234,9876,,56789#
.
Buttons and Hardware
The Cisco IP Phone 8800 Series has two distinct hardware types:
• Cisco IP Phones 8811, 8841, 8851, and 8861—do not have a camera.
• Cisco IP Phones 8845 and 8865—have a built-in camera.
Cisco IP Phone 8800 Series Multiplatform Phones User Guide
11
Buttons and Hardware
Figure 1: Cisco IP Phone 8845 Buttons and Hardware
Your Phone
3
4
5
1
2
6
Handset and Handset light strip Indicates whether you have an incoming call (flashing red) or a new voice message (steady red).
Camera
Cisco IP Phone 8845 and 8865 only
Use the camera for video calls.
Programmable feature buttons and line buttons
Softkey buttons
Access your phone lines, features, and call sessions.
Access to functions and services.
Back
, Navigation cluster, and
Release
Back
Return to the previous screen or menu.
If you press and hold the back button for more than 0.5 secs (long press), you return to the main screen or the call screen. When you are in the settings screens, the long press takes you to the main screen. If you are in one of the call screens, the long press takes you to the call screen.
Hold/Resume
,
Conference
, and
Transfer
Navigation cluster Navigation ring and
Select
button—Scroll through menus, highlight items and select the highlighted item.
Release
End a connected call or session.
Hold/Resume
held call.
Conference
Transfer
Place an active call on hold and resume the
Create a conference call.
Transfer a call.
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Cisco IP Phone 8800 Series Multiplatform Phones User Guide
Your Phone
Navigation
7
8
9
Speakerphone
Headset
,
Mute
, and
Speakerphone
Toggle the speakerphone on or off. When the speakerphone is on, the button is lit.
Mute
Toggle the microphone on or off. When the microphone is muted, the button is lit.
Headset
Toggle the headset on or off. When the headset is on, the button is lit.
Contacts
,
Applications
, and
Messages
Contacts
Messages
Access personal and corporate directories.
Applications
Access call history, user preferences, phone settings, and phone model information.
Autodial your voice messaging system.
Volume
button
Adjust the handset, headset, and speakerphone volume
(off hook) and the ringer volume (on hook).
Navigation
Use the outer ring of the Navigation cluster to scroll through menus and to move between fields. Use the inner
Select
button of the Navigation cluster to select menu items.
If a menu item has an index number, you can enter the index number with the keypad to select the item.
Softkey, Line, and Feature Buttons
You can interact with the features on your phone in several ways:
• Softkeys, located below the screen, give you access to the function displayed on the screen above the softkey. The softkeys change depending on what you are doing at the time. The
More ...
softkey shows you that more functions are available.
• Feature and line buttons, located on either side of the screen, give you access to phone features and phone lines.
• Feature buttons—Used for features such as
Speed dial
or
Call pickup
, and to view your status on another line.
• Line buttons—Used to answer a call or resume a held call. When not used for an active call, used to initiate phone functions, such as the missed calls display.
Feature and line buttons illuminate to indicate status:
• Green, steady—Active call or two-way intercom call
• Green, flashing—Held call
• Amber, steady—Privacy in use, one-way intercom call, Do Not Disturb (DND) active, or logged into a Hunt Group
Cisco IP Phone 8800 Series Multiplatform Phones User Guide
13
Your Phone
Phone Screen Features
•
•
•
Amber, flashing—Incoming call or reverting call
Red, steady—Remote line in use (shared line or Line Status)
Red, flashing—Remote line on hold
Your administrator can set up some functions as softkeys or as feature buttons. You can also access some functions with softkeys or the associated hard button.
Phone Screen Features
The phone screen shows information about your phone such as directory number, active call and line status, softkeys, speed dials, placed calls, and phone menu listings. The screen is made up of three sections: the header row, the middle section, and the footer row.
Figure 2: Cisco IP Phone 8800 Screen
Figure 3: Cisco IP Phone 8800 Screen
1
2
3
At the top of the screen is the header row. The header row displays the phone number, current date and time, as well a number of icons. The icons display when features are active.
The middle of the phone screen displays the information associated with the line and feature buttons on the phone.
The bottom row of the screen contains the softkey labels. Each label indicates the action for the softkey button below the screen.
Clean the Phone Screen
Procedure
If your phone screen gets dirty, wipe it with a soft, dry cloth.
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Cisco IP Phone 8800 Series Multiplatform Phones User Guide
Your Phone
Differences Between Phone Calls and Lines
Caution
Do not use any liquids or powders on the phone because they can contaminate the phone components and cause failures.
Differences Between Phone Calls and Lines
We use the terms
lines
and
calls
in very specific ways to explain how to use your phone.
• Lines—Each line corresponds to a directory number or intercom number that others can use to call you.
You have as many lines as you have directory numbers and phone line icons.
• Calls—Each line can support multiple calls. By default, your phone supports two connected calls per line, but your administrator can adjust this number according to your needs.
Only one call can be active at any time; other calls are automatically placed on hold.
Here is an example: If you have two lines and each line supports four calls, then you could have up to eight connected calls at one time. Only one of those calls is active and the other seven are held calls.
USB Ports
Only for Cisco IP Phone 8851 and 8861.
Your phone may have one or more USB ports. Each USB port supports a maximum of five USB devices.
Each device connected to the port is included in the maximum device count.
For example, your phone can support five USB devices on the side port and five additional standard USB devices on the back port. Many third-party USB products contain more than one USB device, and thus count as more than one device.
Note
If you use a USB hub and remove the USB cable from the phone during an active call, your phone might restart.
Related Topics
The Cisco IP Phone 8800 Series , on page 1
Mobile Device Charging
You can use the USB ports on your phone to charge your mobile device if the device has a USB connection.
The following ports support USB charging:
Your phone continues to charge the mobile device while it is in power saving mode.
When you use your phone to charge your mobile device, the following conditions apply:
• A short delay may occur before charging begins.
• In some situations, your device will not display the charging icon. For example, the icon may not display when the device is fully charged.
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15
Your Phone
Bluetooth and Your Phone
If you unplug your tablet and immediately plug in a USB headset to the phone, a 3-second delay occurs before the phone recognizes the USB headset.
Related Topics
Bluetooth and Your Phone
Bluetooth is supported on Cisco IP Phone 8851 and 8861.
If your phone supports Bluetooth, use a Bluetooth headset and connect your mobile phone or tablet to the phone.
Bluetooth connections work best when you're within 3 to 6 feet (1 to 2 meters) from your phone, but you might be able to be as far away as 66 feet (20 meters). The Bluetooth connection can degrade if you have a barrier (wall, door, window), large metal object, or other electronic devices between your phone and the connected device.
To connect a mobile device or headset to your phone with Bluetooth, start by pairing the device with your phone. You can pair up to three devices. If you try to pair more than three devices, you are prompted to delete one device.
After the headset or mobile device is paired, the phone connects to the headset or mobile device when the headset or mobile device is turned on.
When you pair a device, you can set the Bluetooth mode to Phone, Handsfree or Both. Phone allows you to use only a Bluetooth headset. Handsfree allows you to use only your mobile phone. Both allows you to use both a headset and a mobile phone.
When you use a Bluetooth headset and mobile devices with your phone, keep these things in mind:
• The last Bluetooth headset or mobile device connected with the phone is the default device that the phone uses.
• You can have only one active connection at any time. For example, you can have a Bluetooth headset or a mobile phone active.
• The phone supports one device of each type. For example, you cannot connect two Bluetooth headsets.
• You can connect one mobile device at any time. For example, if your Bluetooth headset is active, and you connect a mobile phone, the Bluetooth headset disconnects.
• Your Bluetooth device will reconnect if you move back into range, or if it restarts.
Related Topics
Bluetooth Headsets
Pair a Mobile Device with Your Desk Phone
, on page 44
The Cisco IP Phone 8800 Series
, on page 1
Energy Savings
Your administrator can reduce the amount of power that the phone screen uses when you're not using your phone. Level of energy-saving that your administrator can set up:
• Power Save—The backlight or screen turns off when the phone has been inactive for a period of time.
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Your Phone
Turn On Your Phone
Turn On Your Phone
When your phone is powered off to save energy, the phone screen is blank.
Procedure
Press any key to turn on the phone.
Additional Help and Information
If you have questions about the functions available on your phone, contact your administrator.
The Cisco website ( https://www.cisco.com
) contains more information about the phones and call control systems.
• For quick start guides and end-user guides in English, follow this link: https://www.cisco.com/c/en/us/support/collaboration-endpoints/unified-ip-phone-8800-series/ products-user-guide-list.html
• For guides in languages other than English, follow this link: https://www.cisco.com/c/en/us/support/collaboration-endpoints/ ip-phone-8800-series-multiplatform-firmware/tsd-products-support-translated-end-user-guides-list.html
• For licensing information, follow this link: https://www.cisco.com/c/en/us/support/collaboration-endpoints/ ip-phone-8800-series-multiplatform-firmware/products-licensing-information-listing.html
Accessibility Features
Cisco IP Phones provide accessibility features for the vision impaired, the blind, and the hearing and mobility impaired.
For detailed information about the accessibility features on these phones, see http://www.cisco.com/c/en/us/ support/collaboration-endpoints/unified-ip-phone-8800-series/products-technical-reference-list.html
.
You can also find more information about accessibility at this Cisco website: http://www.cisco.com/web/about/responsibility/accessibility/index.html
Troubleshooting
You may experience issues related to the following scenarios:
• Your phone cannot communicate with the call control system.
• The call control system has communication or internal problems.
• Your phone has internal problems.
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17
Your Phone
Find Information About Your Phone
If you experience problems, your administrator can help troubleshoot the root cause of the problem.
Find Information About Your Phone
Your administrator may ask for information about your phone. This information uniquely identifies the phone for troubleshooting purposes.
Procedure
Step 1
Step 2
Step 3
Press
Applications
.
Select
Status
>
Product Information
.
You can view the following information:
Product name
— Model number of the Cisco IP Phone.
Serial number
— Serial number of the Cisco IP Phone.
MAC address
—Hardware address of the Cisco IP Phone.
Software version
—Version number of the Cisco IP Phone firmware.
Hardware version
—Version number of the Cisco IP Phone hardware.
Certificate
—Status of the client certificate, which authenticates the Cisco IP Phone for use in the ITSP network. This field indicates if the client certificate is properly installed in the phone.
Customization
—For an RC unit, this field indicates whether the unit has been customized or not. Pending indicates a new RC unit that is ready for provisioning. If the unit has already retrieved its customized profile, this field displays the Customization state as Acquired.
Press
Exit
to return to the Applications screen.
View the Network Status
Procedure
Step 1
Step 2
Press
Applications
.
Select
Status
>
Network Status
.
You can view the following information:
•
Network type
—Indicates the type of Local Area Netwrok (LAN) connection that the phone uses.
•
Network status
—Indicates if the phone is connected to a network.
•
IPv4
—IP address of the phone. You can see information on IP address, VLAN ID, Addressing type, IP status, Subnet mask, Default router, Domain Name Server (DNS) 1, DNS 2 of the phone.
•
IPv6
—IP address of the phone. You can see information on IP address, VLAN ID, Addressing type, IP status, Subnet mask, Default router, Domain Name Server (DNS) 1, DNS 2 of the phone.
•
MAC address
—Unique Media Access Control (MAC) address of the phone.
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Your Phone
View the Phone Status
•
Host name
—Displays the current host name assigned to the phone.
•
Domain
—Displays the network domain name of the phone. Default: cisco.com
•
Switch port link
—Status of the switch port.
•
Switch port config
—Indicates speed and duplex of the network port.
•
PC port config
—Indicates speed and duplex of the PC port.
•
PC port link
—Indicates speed and duplex of the PC port.
View the Phone Status
Procedure
Step 1
Step 2
Press
Applications
.
Select
Status
>
Phone Status
>
Phone Status
.
You can view the following information:
•
Elapsed time
—Total time elapsed since the last reboot of the system
•
Tx (Packets)
—Transmitted packets from the phone.
•
Rx (Packets)
—Received packets from the phone.
View the Status Messages on the Phone
Procedure
Step 1
Step 2
Step 3
Press
Applications
.
Select
Status
>
Status messages
.
You can view a log of the various phone statuses since provisioning was last done.
Note
Status messages reflect UTC time and are not affected by the timezone settings on the phone.
Press
Back
.
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Your Phone
View the Line Status
View the Line Status
Procedure
Step 1
Step 2
Press
Applications
.
Select
Status
>
Phone status
>
Line status
.
You can view the status of each line on the phone.
View the Transaction Status
Procedure
Step 1
Step 2
Press
Applications
.
Select
Network configuration
>
Ethernet configuration
>
802.1X authentication
>
Transaction status
.
You can view the following information:
•
Transaction status
•
Protocol
View the Reboot History
Procedure
Step 1
Step 2
Press
Applications
.
Select
Status
>
Reboot history
.
You can view the details of the date and time whenever the phone has rebooted, no matter why the phone rebooted.
Report All Phone Issues
You can use the Problem Reporting Tool (PRT) to collect and send phone logs, and to report problems to your administrator.
Procedure
Step 1
Press
Applications
.
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Your Phone
Factory Reset the Phone from Phone Web Page
Step 2
Step 3
Step 4
Step 5
Step 6
Step 7
Select
Status
>
Report problem
.
Enter the date that you experienced the problem in the
Date of problem
field. The current date appears in this field by default.
Enter the time that you experienced the problem in the
Time of problem
field. The current time appears in this field by default.
Select
Problem description
.
Select a description from the displayed list.
Press
Submit
.
Factory Reset the Phone from Phone Web Page
You can restore your phone to its original manufacturer settings from the phone web page. After you reset the phone, you can reconfigure it.
Procedure
Enter the URL in a supported web browser and click
Confirm Factory Reset
Identify Phone Issues with a URL in the Phone Web Page
When the phone doesn't work or doesn't register, a network error or any misconfiguration might be the cause.
To identify the cause, add a specific IP address or a domain name to the phone admin page. Then, try to access so that the phone can ping the destination and display the cause.
Procedure
In a supported web browser, enter a URL that consists of your phone IP address and the destination IP that you want to ping. Enter the URL using the format: http:/<Phone IP>/admin/ping?<ping destination>
, where:
<Phone IP>
= actual IP address of your phone.
/admin
= path to the access admin page of your phone.
<ping destination>
= any IP address or domain name that you want to ping.
The ping destination allows only alphanumeric characters, ‘-’, and “_” (underscores). Otherwise the phone shows an error on the web page. If the
<ping destination>
includes spaces, the phone uses only the first part of the address as the pinging destination.
For example, to ping the 192.168.1.1 address: http://<Phone IP>/admin/ping?192.168.1.1 cisco.com
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Your Phone
Lost Phone Connectivity
Lost Phone Connectivity
Sometimes your phone can lose its connection to the call control system. When this connection is lost, your phone displays a message.
If you are on an active call when the connection is lost, the call continues. However, you do not have access to all normal phone functions because some functions require information from the call control system. Your softkeys might not work as you expect.
When the phone reconnects to the call control system, you'll be able to use your phone normally again.
Cisco One-Year Limited Hardware Warranty Terms
Special terms apply to your hardware warranty and services that you can use during the warranty period.
Your formal Warranty Statement, including the warranties and license agreements applicable to Cisco software, is available on Cisco.com at this URL: https://www.cisco.com/go/hwwarranty .
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C H A P T E R
2
Calls
•
•
•
•
•
•
•
Conference Calls and Meetings, on page 34
•
•
•
Instant Message and Presence Contacts, on page 38
•
Page a Group of Phones (Multicast Paging), on page 39
•
•
Call Center Features, on page 40
•
Mobile Devices and Your Desk Phone, on page 43
Make Calls
Your phone works just like a regular phone. But we make it easier for you to make calls.
Make a Call
Use your phone just like any other phone to make a call.
Procedure
Enter a number and pick up the handset.
Make a Call with the Dial Assistance List
When you are dialing a number and dial assistance is configured, the dial assistance list shows you suggestions from your directory and call history.
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Calls
Make a Call with the Speakerphone
Procedure
Step 1
Step 2
Use the navigation button to highlight a phone number that you see in the dial assistance list.
Press
Dial
or
Call
to place the call.
Make a Call with the Speakerphone
Use your speakerphone for hands-free calling. Keep in mind that your coworkers might be able to hear your call too.
Procedure
Step 1
Step 2
Enter a number using the keypad.
Press
Speakerphone
.
Make a Call with a Headset
Use your headset for hands-free calling that won't disturb your coworker and gives you some privacy.
Procedure
Step 1
Step 2
Step 3
Plug in a headset.
Enter a number using the keypad.
Press
Headset
.
Make an Emergency Call
Use your phone to make an emergency call, similar to any other call. When you dial the emergency number, your emergency services get your phone number and location so that they can assist you.
Note
If your call disconnects, the emergency services can call you back.
Before you begin
Your phone must be set up to obtain your physical location. Emergency services personnel need your location to find you when you make an emergency call.
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Calls
Redial a Number
Procedure
Enter the emergency number and lift the handset.
Redial a Number
You can call the most recently dialed phone number.
Procedure
Step 1
Step 2
(Optional) Select a line.
Press
Redial
.
Speed Dial
Speed Dial allows you to press a button, enter a preset code, or select a phone screen item to place a call. You can configure the speed dial from the phone screen and also from the phone web page.
You can edit, delete, and validate a speed-dial code.
Related Topics
, on page 9
, on page 10
Assign a Speed-Dial Code from the Phone Screen
You can configure a speed-dial index from your phone screen. You can also assign a speed-dial code from the phone web page.
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Press
Applications
.
Select
Speed dial
.
Scroll to an unassigned speed-dial index.
Press
Edit
and do one of the following:
• Enter the name and number.
• Select
Option
>
Select from contact
to select a contact from the address book.
Select
Save
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Calls
Make a Call with a Speed-Dial Code
Make a Call with a Speed-Dial Code
Before you begin
Set up speed-dial codes on the phone web page or from your phone's
Applications
menu.
Procedure
Enter the speed-dial code and press
Call
.
Configure a Speed Dial on a Line Key
You can press any idle line key on your phone and set up speed dial on it. The speed-dial icon, the name, and the extension number are displayed on your phone screen next to the line key. You can also verify this change by checking the
Extended Function
field on the web page. After you configure the speed dial on a line key, you can press the line key to modify the speed-dial information and assign a new phone number and name.
You can press the line key that has speed-dial configured to speed dial a number.
You can configure your key expansion module line key as a speed dial key and you can press that line key to speed dial a number.Your administrator configures the key expansion module line key as a speed dial key from the phone web page.
Before you begin
Go to the web page and disable the line key that will become the speed dial key.
Procedure
Step 1
Step 2
Step 3
Press any idle line key on your phone for at least two seconds.
In the
Speed-Dial
window, add the speed-dial name and phone number to call when you press this line key.
Click
Save
.
Remove a Speed Dial from a Line Key
You can press a line key on your phone and delete speed dial assigned to it. The speed dial on the line key is removed. Check the phone web page to confirm that the speed dial is removed.
Procedure
Step 1
Step 2
Press a line key that has a speed dial configured for at least two seconds.
Press
Option
>
Delete
in the
Speed-Dial
window on the phone screen.
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Calls
Use the Line in Focus for Speed-Dial Calls
Use the Line in Focus for Speed-Dial Calls
You can configure a line key to perform a speed dial either with a Voice Profile ID (VID) or without a VID.
When both are configured, VID has a higher priority. The call is routed to that line.
If a line key is configured without VID, you can configure a speed-dial key to use the line in focus.
Procedure
Step 1
Step 2
Step 3
Configure a speed-dial key without using VID.
Change the focus to the line that you prefer.
Press the speed-dial key to make a call.
The call is made with the line in focus.
If the existing number of calls on the line in focus is equal to the value set in the
Call Appearances Per Line
field in the phone web page, the speed-dial call is made from the next available line.
Use the Line in Focus to Check Speed-Dial Calls
If a line key is configured without VID, you can perform a check to confirm whether the call is made with the line in focus.
Procedure
Step 1
Step 2
Step 3
Configure a speed-dial key without using VID.
Change the focus to the line that you prefer.
Press the speed-dial key to make a call.
The call is made with the line in focus.
Dial an International Number
You can dial international calls when you prefix the phone number with a plus (+) sign.
Procedure
Step 1
Step 2
Step 3
Press and hold
star (*)
for at least 1 second.
The plus (+) sign is displayed as the first digit in the phone number.
Enter the phone number.
Press
Call
or wait 10 seconds after the last key press to automatically place the call.
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Calls
Secure Calls
Secure Calls
Your administrator can take steps to protect your calls from tampering by people outside your company. When a lock icon is displayed on your phone during a call, your phone call is secure. Depending upon how your phone is configured, you may have to sign on before you make a call or before a security tone plays over your handset.
Answer Calls
Your Cisco IP Phone works just like a regular phone. But we make it easier for you to answer calls.
Answer a Call
Procedure
Press the flashing red session button. If you have multiple lines on your phone, press the solid red line button first.
Answer Call Waiting
When you're on an active call, you know that a call is waiting when you hear a single beep and the session button flashes red.
Procedure
Step 1
Step 2
Press the session button.
(Optional) If you have more than one call waiting, select an incoming call.
Decline a Call
You can send an active or ringing call to your voicemail system or to a preset phone number.
Procedure
Decline a call by performing one of the following actions:
• Press
Decline
.
• If you have multiple incoming calls, highlight the incoming call and press
Decline
.
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Calls
Turn On Do Not Disturb
Turn On Do Not Disturb
Use Do Not Disturb (DND) to silence your phone and ignore incoming call notifications when you need to avoid distractions.
When you enable DND, your incoming calls forward to another number, such as your voicemail, if it is set up.
When DND is turned on,
Do not disturb
is displayed in the top bar of the phone screen.
When you enable DND, by default, it affects all lines on your phone. You can also enable DND on a specific line from the
Preferences
menu. However, you will always receive intercom and emergency calls, even when
DND is turned on.
Procedure
Step 1
Step 2
Press
DND
to turn on DND.
Press
Clr DND
again to turn off DND.
Turn On or Turn Off DND Using a Star Code
You can turn on or turn off the do not disturb feature by dialing the respective star codes that are configured for your phone. The administrator enters the star codes in the
DND Act Code
and
DND Deact Code
fields respectively on the phone web page.
Procedure
Step 1
Step 2
To turn on DND, dial the star code provided by your administrator.
To turn off DND, dial the star code provided by your administrator.
Answer a Coworker's Phone (Call Pickup)
If you share call handling tasks with your coworkers, you can answer a call that is ringing on a coworker’s phone. First, your administrator has to assign you to at least one call pickup group.
Answer a Call Within Your Group (Pickup)
You can answer a call that rings on another phone within your call pickup group. If multiple calls are available for pickup, you'll answer the call that has been ringing for the longest time.
Procedure
Step 1
(Optional) Press the line button.
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Calls
Mute Your Call
Step 2
Press
PickUp
to transfer an incoming call within your pickup group to your phone.
Mute Your Call
While you are on a call, you can mute the audio so that you can hear the other person, but they cannot hear you.
If you have a video phone, when you mute your audio, your camera continues to transmit video.
Procedure
Step 1
Step 2
Press
Mute
.
Press
Mute
again to turn mute off.
Hold Calls
Put a Call on Hold
You can put an active call on hold and then resume the call when you're ready. When you place a video call on hold, video transmission is blocked until you resume the call.
Procedure
Step 1
Step 2
Press
Hold
.
To resume a call from hold, press
Hold
again.
Answer a Call Left on Hold for Too Long
Use the:
• Flashing message indicator on the handset
• Visual notification on the phone screen
• Ringing notification on the phone if a hold reminder is configured with phone web page
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Calls
Swap Between Active and Held Calls
Procedure
Press
Hold
or
Resume
to resume the held call.
Swap Between Active and Held Calls
You can easily switch between active and held calls.
Procedure
Press the session button for the held call to resume that call and place the other call on hold automatically.
Call Park
You can use your phone to park a call. You can then retrieve the call either from your phone or another phone, such as a phone at a coworker’s desk or in a conference room.
A parked call is monitored by your network so you won't forget about it. If the call remains parked for too long, you hear an alert. You can then answer, decline to answer, or ignore the call on your original phone.
You can also continue retrieving it from another phone.
If you don't answer the call within a certain length of time, it's routed to voicemail or another destination, as set by your administrator.
A parked call occupies one line.
Place a Call on Hold with Call Park
You can park an active call that you answered on your phone and then use another phone in the call control system to retrieve the call.
You can also park a call on your own phone. If so then you may not hear a recording.
You can park only one call at the call park number.
Before you begin
Your call must be active.
Procedure
Step 1
Step 2
Step 3
Press
Park
.
Your phone plays a recorded message that asks for the number of the parked call.
(Optional) If you have call park configured on a key expansion module, press the call park line key.
Enter the number and press
Pound (#)
.
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Calls
Retrieve a Call on Hold with Call Park
Step 4
(Optional) Communicate the parked number to the person retrieving the call.
Retrieve a Call on Hold with Call Park
You can pick up a parked call from anywhere in your network.
Before you begin
You need the number that was used to park the call.
Procedure
Step 1
Step 2
Step 3
Step 4
Press
Unpark
.
(Optional) Press the line key that has busy lamp field with call pickup configured to retrieve a call on hold.
(Optional) If you have call park configured on a key expansion module, press the call park line key.
Enter the number where the call is parked followed by
Pound (#)
.
You can also enter
Pound (#)
to retrieve the parked call. If you retrieve a call parked on your own phone, you may not need to enter a number.
Forward Calls
Procedure
Step 1
Step 2
When the line to be forwarded is inactive, press
Forward
.
Enter the call forward target number exactly as you would dial it from your phone, or select an entry from your list of recent calls.
Related Topics
Forward Calls in Specific Situations
Forward a Call in Specific Situations with the Phone Web Page
Use the phone web page to set up your phone to forward all calls during specific situations, such as when your phone is busy.
You can also set up call forward from your user preferences.
Procedure
Step 1
On the phone web page, click
User Login
>
Voice
>
User
.
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Calls
Transfer Calls
Step 2
Step 3
Under
Call Forward
section, set the
Cfwd Settings
to
Yes
and enter a phone number for each of the call forwarding services that you want to enable:
•
Cfwd All Dest
—Forwards all calls.
•
Cfwd Busy Dest
—Forwards calls only if the line is busy.
•
Cfwd No Ans Dest
—Forwards calls only if the line is not answered.
•
Cfwd No Ans Delay
—Assigns a response delay time.
If your administrator disables the feature key synchronization (FKS) on your phone, you can enter the value as number of seconds after which call needs to be forwarded.
If your administrator enables feature key synchronization (FKS) on your phone, you can enter the value as number of rings after which call needs to be forwarded.
Click
Submit All Changes.
Transfer Calls
You can transfer an active call to another person.
Transfer a Call to Another Person
When you transfer a call, you can stay on the original call until the other person answers. This gives you an opportunity to talk privately with the other person before you remove yourself from the call. If you don't want to talk, then transfer the call before the other person answers.
Procedure
Step 1
Step 2
Step 3
Step 4
From a call that is not on hold, press
Transfer
Enter the other person's phone number.
.
(Optional) Wait until you hear the line ring or until the other person answers the call.
Press
Transfer
again.
Consult Before You Complete a Transfer
Before you transfer a call, you can talk to the person that you're transferring the call to.
Before you begin
You have an active call that needs to be transferred.
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Calls
Conference Calls and Meetings
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Press
Transfer
.
Enter the phone number for the party you want to transfer.
When the other person answers, you can talk to them.
(Optional) Press the line key to return to the held call.
(Optional) Press the line key to return to the transfer target phone number.
Press
Transfer
to complete the transfer.
Conference Calls and Meetings
You can talk with several people in a single call. You can dial another person and add them to the call. If you have multiple phone lines, you can join two calls across two lines. The conference ends when all participants hang up.
Add Another Person to a Call
Procedure
Step 1
Step 2
Step 3
From an active call, press
Conference .
Enter the phone number for the party you want to add and press
Dial
.
Press
Conference
.
The conference begins.
Conference with a Star Code
Press the
Conference
people in a single call.
button only once to combine many active calls into a conference and talk to several
Before you begin
Your administrator has added a star code to the
Conference
Procedure
button from the phone web page.
Step 1
Step 2
Make a call from a line and wait for an answer.
Use the same line to call another number and wait for an answer. You can use the same line to call other numbers.
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Calls
Video Calls
Step 3
Press
Conference
only once.
All numbers are added to the conference call and you see the star code that represents the conference bridge
URL with one of the active call.
Video Calls
Cisco IP Phones 8845 and 8865 support video calls with a built-in video camera.
Make a Video Call
Cisco IP Phones 8845 and 8865 support video calls as long as the person you're calling also has a video phone.
The ring on the outside of the camera controls the shutter.
Procedure
Step 1
Step 2
Step 3
Turn the ring around the camera clockwise to open the shutter.
(Optional) Press
Self-view
and move the camera up and down to improve the perspective.
Make your call.
Toggle Between Phone and Video Display
If you need to see your phone's desktop while you're on a video call, you can easily switch between the video and the desktop. When you hide the video, it blurs and moves to the background.
Procedure
Step 1
Step 2
Press the
Call list
softkey to hide the video.
Press the
Show video
softkey to show the video.
Adjust the Picture-In-Picture Position
When you are on a video call, you can view your incoming and your outgoing video at the same time, which is known as Picture-in-Picture (PiP). Typically, the incoming video displays on the full screen and a small inset screen shows the video from your camera.
When PiP is on, you can move the inset picture to a different quadrant of the screen. You can also change the view so that your camera video displays on the full screen and the inset displays the incoming video.
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Stop Your Video
Procedure
Step 1
Step 2
Press
PiP
to move the PiP window counterclockwise around your phone screen. Or, use the Navigation ring to move the PiP window.
(Optional) Press
Swap
to toggle between the full-screen view and the PiP view.
Stop Your Video
When you're on a video call, you can close the shutter to stop video transmission.
When you close the shutter, the person you're talking to won't see you, but they'll still be able to hear you.
Procedure
Step 1
Step 2
Turn the ring around the camera counterclockwise to close the shutter. The phone stops video transmission.
Turn the ring around the camera clockwise to open the shutter. The phone starts video transmission.
Adjust the Camera Exposure
You can adjust the camera exposure for the ambient light in your office. Adjust the exposure to change the brightness of the transmitted video.
Before you begin
The camera shutter must be open.
Procedure
Step 1
Step 2
Step 3
Step 4
Press
Applications
.
Select
User Preferences
>
Video
>
Exposure
.
Press the Navigation cluster left or right to decrease or increase, the exposure.
The exposure range is 0 to 15, and the default value is 8.
Click
Set
.
Adjust the Video Bandwidth
During a video call, your video can suddenly stop or lag behind the audio. The lag is often caused by a busy network.
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Video Call Security and Troubleshooting Information
By default, your phone automatically selects a bandwidth setting that balances the audio and video network requirements.
You can configure a fixed bandwidth setting to override the automatic selection, if required for your network conditions. If you configure a fixed bandwidth, select a setting and adjust downwards until there is no video lag.
Procedure
Step 1
Step 2
Step 3
Step 4
Press
Applications
.
Select
User Preferences
>
Video
>
Bandwidth allowance
.
Choose a bandwidth setting in the
Bandwidth allowance
screen.
Click
Select
to set the bandwidth.
Video Call Security and Troubleshooting Information
Your administrator can take steps to protect your video calls from tampering by people outside your company.
If you see the
Secure
icon displayed during a video call, your administrator has taken steps to ensure your privacy.
When you are in a video call, the video can fail if there is insufficient network bandwidth. The audio continues, but the video stops. If you require the video, hang up, wait a few minutes, and start the call again. If there is still insufficient bandwidth, contact your administrator.
Record a Call
When you are on an active call, you can record it. You might hear a notification tone as you record the call.
During a recording, you see different icons in different recording state. You see the icons on the Calls screen and also on the line key on which you are recording a call.
Table 3: Recording Icons
Icon Meaning
Recording in progress
Recording in progress (8811)
Recording paused
Recording paused (8811)
Before you begin
Your administrator enables your phone with call recording.
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Instant Message and Presence Contacts
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Press
Record
while on an active call.
(Optional) While recording is in progress, you can press
PauseRec
to pause the recording.
(Optional) Press
ResumeRec
to resume the recording
(Optional) Press
StopRec
to stop the recording.
Press
End Call
to end the call.
Instant Message and Presence Contacts
Instant message and presence (IM&P) contacts display their presence information. You can see if the person is available, busy, or unavailable, or if the person does not want to be disturbed.
You use the UC-One Communicator to manage your lists of contacts. Your phone gets your lists of contacts from the UC-One Communicator server.
When you use the phone, the phone sends status information to the UC-One Communicator.
Presence
Your company may use the “UC-One Communicator” service and integrate it with the phone. You can use this service to display the status of your contacts.
On the phone, your status is displayed on the status line of the phone. You see one of the following:
• Available
• Away
• Do Not Disturb
• Offline
For more information on the “UC-One Communicator” service, see the Broadsoft documentation.
Make a Call to an IM and Presence Contact
When you call someone on your IM&P contacts, their presence state is displayed in your call history.
Procedure
Step 1
Step 2
Step 3
Step 4
Press
Contacts
Select
IM&P
.
Select a directory.
Select an entry.
.
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Change Your Presence State
Step 5
Step 6
The entry shows the status of your contact.
(Optional) Press
Press
Call
.
Select
to view the contact details and press to return to the contacts list.
Change Your Presence State
Because the phone is always available, you need to set your presence manually on the phone.
Procedure
Step 1
Step 2
Step 3
Press
Contacts
Press
Presence
.
.
Select your presence from the list.
• Available—You can take a call.
• Away—You have stepped away from the phone for a short time.
• Do not disturb—You don't want to take a call.
• Offline—You are not available to take calls. Typically, you use this presence when you leave the phone for long periods of time.
Page a Group of Phones (Multicast Paging)
Your administrator can configure your phone as a part of a paging group. In a paging group, your phone can automatically answer pages from other Multiplatform phones in the phone system. Each paging group has a unique number associated with it. Your administrator gives you the configured paging group numbers. When your phone is paged, you hear three short beeps. The phone establishes one-way audio between you and the phone that called you. You do not have to accept the page.
Procedure
Dial the number of the paging group.
Multiple Lines
If you share phone numbers with other people, you could have multiple lines on your phone. When you have multiple lines, you have more calling features available to you.
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Answer the Oldest Call First
Answer the Oldest Call First
You can answer the oldest call available on all your phone lines, including Hold Reversion and Park Reversion calls that are in an alerting state. Incoming calls always have priority over Held or Park Reversion calls.
When working with multiple lines, you typically press the line button for the incoming call you want to answer.
If you just want to answer the oldest call regardless of line, press
Answer
.
View All Calls on Your Phone
You can view a list of all your active calls—from all your phone lines—sorted in chronological order, oldest to newest.
The list of all calls is useful if you have multiple lines or if you share lines with other users. The list displays all your calls together.
Shared Lines
You can share a single phone number with one or more of your coworkers. For example, as an administrative assistant, you might be responsible for screening calls for the person that you support.
When you share a phone number, you can use that phone line just like you would any other line, but you should be aware of these special characteristics about shared lines:
• The shared phone number appears on all phones that share the number.
• If your coworker answers the call, the shared line button and the session button are solid red on your phone.
• If you put a call on hold, your line button is solid red and the session button pulses red. Your coworker's line button is also solid red and the session button pulses red.
Add Yourself to a Call on a Shared Line
You or your coworker can join a call on the shared line. Your administrator needs to enable the feature on your phone.
If a user with whom you share a line has privacy turned on, you can't see their line settings and you can't add yourself to their call.
Procedure
Step 1
Step 2
Press the line button for the shared line.
Press
Barge
or
BargeSilent
.
Call Center Features
Your administrator configures your phone as a call center phone.
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Sign In as a Call Center Agent
Sign In as a Call Center Agent
When you are ready to start your work as a call center agent, you need to sign into the phone and set your status.
Procedure
Step 1
Step 2
Step 3
Step 4
Press
AgtSgnIn
.
Press
Agt status
.
Highlight the
Available
status.
Press
Select
.
Sign Out as a Call Center Agent
When you are ready to end your work as a call center agent, you change your status and sign out of the phone.
After you sign out, you do not receive more call center calls.
If you are on a call and know that you will sign off as soon as the call completes, you can change your status to
Wrap-up
.
Procedure
Press
AgtSgnOut
.
Change Your Status as a Call Center Agent
From time to time, you may need to take a brief break. To do that, you change your status so that calls will not ring on your phone.
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Step 7
Step 8
Press
Agt status
.
Highlight the
Unavailable
status.
Press
Select
.
When you are available again, press
Agt status
.
Highlight the
Available
status.
Press
Select
.
Highlight the
Wrap-up
status.
Press
Select
.
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Accept a Call Center Call
Accept a Call Center Call
When you sign into the phone as a call center agent and your phone status is set to available, your phone are ready to accept call center calls. Before you answer a call, you see information about the call.
Procedure
Step 1
Step 2
Step 3
When you receive a call, you will see the call information page, press
Back
to exit and then press
Answer
to accept it.
Press
Call Info
to see the call details.
At the end of the call, press
End call
.
Hold an Agent Call
When you are on a call center call, you can put the caller on hold and return to the call. While the call is held for a long time, you will hear a reminder tone and a ring splash on the phone screen.
Procedure
Step 1
Step 2
Press
Hold
.
When you are ready to return, select the held call and press
Resume
.
Set a Disposition Code While on a Call Center Call
During an active call or when your status is set to wrap-up state after a call, you can assign a disposition code to a customer call. Disposition code are quick labels that you apply to call records to describe a call. It is a easy way to label calls and keep track of customer contact history so that no detail about the call are missed.
Before you begin
Your administrator enables your phone to add a disposition code.
Procedure
Step 1
Step 2
Press
Disp Code
.
Press
Ok
.
Trace a Call
You can trace an active call and the last incoming call in any agent status.
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Escalate a Call to a Supervisor
Before you begin
Your administrator enables your phone to trace a call.
Procedure
From an active call or after a call, press
Trace
.
Escalate a Call to a Supervisor
When you need to escalate a call, you can add your supervisor to a conference call with you and your caller.
Before you begin
Your administrator enables emergency escalation on your phone.
Procedure
Step 1
Step 2
From an active call, press
Emergency
.
In the
Emergency Escalation
window, click
OK
.
You can enter preferred emergency escalation number, or you can leave it empty if you do not have any supervisor preference. You will not see any emergency escalation number.
Mobile Devices and Your Desk Phone
If you have a mobile phone, you can connect the mobile device to your desk phone. This connection allows you to make and answer phone calls on either the mobile device or the desk phone.
Cisco IP Phone 8851 and 8861 support this feature.
Do not pair two or more Cisco IP Phone 8800 Series desk phones.
Related Topics
Bluetooth Headsets
Phone Calls with Intelligent Proximity
When you use Bluetooth, you can pair your mobile device (phone or tablet) to your desk phone. After you pair and connect the mobile device, your phone displays an additional phone line, which is your mobile line
(your mobile phone number). You can place and receive calls on this mobile line from your desk phone. This ability to use the mobile line on your desk phone is called Intelligent Proximity.
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Calls
Pair a Mobile Device with Your Desk Phone
Pair a Mobile Device with Your Desk Phone
After you pair your mobile device to your desk phone, the phone connects to the mobile device when the device is in range. It disconnects from the mobile device when the device is out of range.
If you have both a Bluetooth headset and a mobile device connected, you cannot use the Bluetooth headset to answer the audio from the mobile device.
After the mobile device and phone are connected, you can save your mobile contacts and call history on your desk phone.
Before you begin
Make sure that your mobile device has Bluetooth turned on and that it is discoverable. Check the documentation included with your mobile device if you need help.
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
On your desk phone, press
Applications
Select
Bluetooth
>
Add Bluetooth device
.
.
Select the mobile device from the available devices list to pair.
Verify the passkey on the mobile device.
Verify the passkey on the desk phone.
(Optional) Choose to make your mobile device contacts and call history available on your desk phone.
Related Topics
, on page 16
The Cisco IP Phone 8800 Series
, on page 1
Switch Connected Mobile Devices
If you have more than one paired mobile device in range of your Cisco IP Phone, you can choose which mobile device to connect.
Procedure
Step 1
Step 2
Step 3
Press
Applications
.
Select
Bluetooth
>
Devices
.
Select a mobile device from the available devices list.
Delete a Mobile Device
You can delete a mobile device, so that it does not automatically connect using Bluetooth.
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View Your Paired Bluetooth Devices
Procedure
Step 1
Step 2
Step 3
Step 4
Press
Applications
Select
Bluetooth
.
.
Select the mobile device in the available devices list.
Select
Delete
.
View Your Paired Bluetooth Devices
A paired mobile device displays in the list of paired devices. You'll see this device listed until you unpair it from the desk phone.
Procedure
Step 1
Step 2
Press
Applications
.
Select
Bluetooth
>
Devices
.
Intelligent Proximity for Mobile Phones
You can share your mobile contacts and call history with the desk phone, and move calls between your mobile phone and desk phone. You can also view signal strength and battery level of the mobile device on the desk phone.
Handle an Incoming Mobile Call
Before you begin
Your mobile phone is paired to your desk phone.
Procedure
When a call rings on your mobile phone, do one of these actions on your desk phone:
• Press
Answer
to answer the call.
• Press
Decline
to decline the call and send it to your voicemail.
Make a Mobile Call
Before you begin
Your mobile phone is paired to your desk phone.
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Calls
Move a Call Between the Desk Phone and a Mobile Device
Procedure
Step 1
Step 2
Step 3
Select a mobile line on your desk phone.
Enter a phone number.
Press
Call
.
Move a Call Between the Desk Phone and a Mobile Device
You can use your desk phone to move an active call to or from your mobile device.
Before you begin
Your mobile phone is paired to your desk phone.
Procedure
Press
Move audio
to move a call from your desk phone to your mobile device or in the opposite direction.
Adjust the Mobile Device Volume
Volume controls on your phone and mobile device are synchronized. Synchronization only occurs when there is an active call.
Before you begin
Your mobile phone is paired to your desk phone.
Procedure
Perform one of these options:
• Press
Volume
volume.
on your desk phone. Press the
• Press the
Volume
button on your mobile device.
+
to increase the volume or
-
to decrease the
View Your Mobile Contacts on Your Desk Phone
Use your desk phone to view the contacts list on your mobile phone. This is a convenient way to view a contact without accessing your mobile phone.
Before you begin
Before you can use your mobile device with your desk phone, use Bluetooth to pair the two phones. Select the option to share the mobile contacts.
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Save Contacts from Your Mobile Device on Your Desk Phone
Procedure
Step 1
Step 2
On the desk phone, press
Contacts
Select your mobile phone from the list.
.
Save Contacts from Your Mobile Device on Your Desk Phone
You can save the contact list from your mobile device to your desk phone. This mobile contact list remains on your desk phone, even if you disconnect or unpair your mobile device.
Before you begin
Your mobile phone is paired to your desk phone.
Procedure
Step 1
Step 2
Press
Contacts
.
Select your mobile phone.
Delete Contacts in Your Mobile Device Contact List
You can remove your mobile contacts list from your desk phone. The contacts list on your mobile phone remains intact.
Before you begin
Your mobile phone is paired to your desk phone.
Procedure
Step 1
Step 2
Step 3
Press
Contacts
.
Select your mobile phone.
Check
Delete
.
View Your Mobile Call History on Your Desk Phone
You can view on your desk phone the recent calls placed or received from your mobile phone.
Before you begin
Before you can see the mobile call history on your desk phone, use Bluetooth to pair the mobile phone with your desk phone. Select the option to share your mobile call history with your desk phone.
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Calls
Intelligent Proximity for Tablets
Procedure
On the desk phone, press
New Call
.
Intelligent Proximity for Tablets
If you have a tablet, you can use Bluetooth to pair the tablet to your desk phone. After pairing, audio from a phone app on the tablet can be played on the desk phone. You can't use as many calling features on your tablet as you can with a mobile phone.
The desk phone supports connections from Android and iOS tablets.
Move the Audio from Your Tablet to Your Desk Phone
Before you begin
Your tablet is paired to your desk phone and you receive a call on the tablet.
Procedure
Step 1
Step 2
On the tablet, set the audio path to use Bluetooth.
Use the headset, handset, or speakerphone to listen to the audio on the phone.
Move the Audio from Your Desk Phone to Your Tablet
Before you begin
Your tablet is paired to your desk phone and you are on a call on the tablet with the audio on the desk phone.
Procedure
Do one of the following actions:
• Hang up the handset.
• Press
Release
.
• Answer another call on the desk phone.
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C H A P T E R
3
Contacts
•
Corporate Directory, on page 49
•
Personal Address Book, on page 53
•
Reverse Name Lookup for Incoming and Outgoing Calls, on page 54
Corporate Directory
You can look up a coworker's number from your phone, which makes it easier to give them a call. Your administrator sets up and maintains the directory.
Your phone supports three types of corporate directories—Lightweight Directory Access Protocol (LDAP)
Directory, Broadsoft Directory, and a Cisco XML Directory.
Dial a Contact in the Corporate Directory
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Press
Contacts
.
Select the directory name that you have defined.
Select a search criteria.
Enter your search criteria and press
Submit
.
Select the contact and press
Dial
.
Broadsoft Directory
You can search and view your personal, group, and enterprise contacts in your Broadsoft Directory, which makes it easier to give them a call. Your administrator configures the Broadsoft Directory in your phone. This application feature uses BroadSoft's Extended Services Interface (XSI).
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Contacts
Search for a Contact in Your Broadsoft Directory (Simple Search)
Search for a Contact in Your Broadsoft Directory (Simple Search)
Before you begin
• Your administrator enables the Broadsoft Directory in your phone.
• You or your administrator sets up your Broadsoft Directory user group type as
Enterprise
,
Group
, or
Personal
.
Procedure
Step 1
Step 2
Step 3
Step 4
Press
Contacts
.
Select
Broadsoft Directory
.
You may see the name as the directory name that you have configured for your Broadsoft Directory.
Select
Simple Search
.
Enter your search criteria, and press
Submit
.
Search for a Contact in Your BroadSoft Directory (Advance Search)
Before you begin
Set up your Broadsoft Directory user group type as Enterprise or Group.
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Press
Contacts
.
Select
BroadSoft Directory
.
Select
Advance Search
.
Select a search criteria.
You can search a contact in the BroadSoft directory by Last Name, First Name, User ID, Number, Extension,
Department, and Email.
Enter your search criteria, and press
Submit
.
Edit Your Contact Type in Your Broadsoft Directory
Procedure
Step 1
Step 2
Step 3
Step 4
Press
Contacts
.
Select the
Broadsoft Directory
.
Press
Option
.
Select
Edit Settings
.
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Contacts
Edit Your BroadSoft Directory Name
Step 5
Step 6
Select the
Type
field.
You can select Enterprise, Group, or Personal as your Broadsoft Directory contact type.
Press
Save
to apply the change.
Edit Your BroadSoft Directory Name
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Press
Contacts
.
Select the
Broadsoft Directory
.
Press
Option
.
Select
Edit Settings
.
Edit the
Directory Name
field.
Press
Save
to apply the change.
Edit the Server Name of Your Broadsoft Directory
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Step 7
Step 8
Press
Contacts
.
Select the
Broadsoft Directory
.
Press
Option
.
Select
Edit Settings
.
Select
Host Server
.
Press
Edit
and modify the server entry.
Edit the
Host Server
field.
Press
Save
to apply the change.
Edit User ID of Your Broadsoft Directory
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Press
Contacts
.
Select the
Broadsoft Directory
.
Press
Option
.
Select
Edit Settings
.
Select
UserID
.
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51
Contacts
Edit Your Broadsoft Directory Password
Step 6
Step 7
Step 8
Step 9
Press
Edit
and modify the user id of your Broadsoft Directory.
Press
Apply
to save the change.
Edit the
User ID
field.
Press
Save
to apply the change.
Edit Your Broadsoft Directory Password
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Step 7
Step 8
Step 9
Press
Contacts
.
Select the
Broadsoft Directory
.
Press
Option
.
Select
Edit Settings
.
Select
Password
.
Press
Edit
and modify the entry.
Press
Apply
to save the change.
Edit the
Password
field.
Press
Save
to apply the change.
LDAP Directory
The Cisco IP Phone supports Lightweight Directory Access Protocol (LDAP) v3. You can search for a specified
LDAP directory for a name, phone number, or both. LDAP-based directories, such as Microsoft Active
Directory 2003 and OpenLDAP-based databases, are supported.
Search for a Contact in Your LDAP Directory
Procedure
Step 1
Step 2
Step 3
Step 4
Press
Contacts
.
Select
LDAP Directory
.
Enter your search criteria.
You can search by first name and last name of a contact.
Press
Submit
.
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Contacts
Personal Address Book
Personal Address Book
Add a New Contact to Your Personal Address Book
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Press
Contacts
.
Select
Personal Address Book
.
Press
Add
or you can press the
Select
button.
Enter a name and at least one phone number.
Select a custom ringtone for the contact.
Press
Save
to add the entry to your personal directory.
Add a New Contact to Your Personal Address Book with Phone Web Page
Procedure
Step 1
Step 2
Step 3
Step 4
On the phone web page, select
User Login
>
Personal Directory
.
Click
Add to Personal Directory
.
Add last name, first name, and number.
Click
Submit All Changes
.
Search for a Contact in Your Personal Address Book
Procedure
Step 1
Step 2
Step 3
Step 4
Press
Contacts
.
Select
Personal Address Book
.
Select
Option
>
Search
.
Enter the address entry to search for, and press
Submit
.
You can only search by name (case insensitive). Search by number is not supported.
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Contacts
Call a Contact in Your Personal Address Book
Call a Contact in Your Personal Address Book
Procedure
Step 1
Step 2
Step 3
Step 4
Press
Contacts
.
Select
Personal Address Book
and search for an entry.
Select the personal address book entry that you want to dial.
Press
Call
.
Edit a Contact in Your Personal Address Book
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Press
Contacts
.
Select
Personal Address Book
and search for an entry.
Select the entry you want to change.
Press the
Select
key.
Modify the entry information.
Press
Save
to modify a phone number.
Remove a Contact from Your Personal Address Book
Procedure
Step 1
Step 2
Step 3
Step 4
Press
Contacts
.
Select
Personal Address Book
.
Select
Search address entry
.
Select the address entry and press
Option
>
Delete
to delete the entry.
Reverse Name Lookup for Incoming and Outgoing Calls
Reverse name lookup searches for the name of a number in an incoming, outgoing, conference, or transfer call. The reverse name lookup acts when the phone cannot find a name using the service provider directory,
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Contacts
Reverse Name Lookup for Incoming and Outgoing Calls
Call History, or your contacts. Reverse name lookup needs a valid LDAP Directory or XML Directory configuration.
The reverse name lookup searches the phone's external directories. When a search succeeds, the name is placed in the call session and in the call history. For simultaneous, multiple phone calls, reverse name lookup searches for a name to match the first call number. When the second call connects or is placed on hold, reverse name lookup searches for a name to match the second call.
Reverse name lookup is enabled by default.
Reverse name lookup searches the directories in the following order:
1.
Phone contacts
2.
Call History
3.
Third-party Server Directory (BroadSoft, Asterisk, or MetaSphere)
4.
LDAP Directory
5.
XML Directory
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Reverse Name Lookup for Incoming and Outgoing Calls
Contacts
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C H A P T E R
4
Recent Calls
•
•
View Your Recent Calls, on page 57
•
Return a Recent Call, on page 58
•
Clear the Recent Calls List, on page 58
•
Create a Contact From a Recents Record, on page 59
•
Delete a Call Record, on page 59
•
Delete All Call Records, on page 60
Recent Calls List
Use the Recents list to see the 180 most recent individual calls and call groups.
If your Recents list reaches the maximum size, the next new entry overwrites the oldest entry in the list.
If you have missed calls, the phone shows the number of missed calls for the line on the main screen (up to
99 missed calls). To clear the number from the line, you view your Recents list.
The missed calls number that displays on the main screen may differ from the actual number of calls in the missed calls list. Some missed calls may have been removed from the list by the phone because you have more than 180 entries in the Recents list.
View Your Recent Calls
Check to see who's called you recently.
Note
Each line has missed call badging. You can view the number of missed calls per line on the phone screen.
The maximum missed call badge is 99. When you view either the All calls or Missed calls list on the phone screen for a particular line, the missed call badge for the selected line gets cleared.
The missed call badge and the actual number of missed calls may be different due to a display limit of 180 calls for the Recents list. This limit consists of outgoing calls, missed calls, and incoming calls. Also, there can be some old missed calls that get added to the count for the missed call badge. This can get overwritten in the Recents list.
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57
Recent Calls
Return a Recent Call
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Select a line to view.
Press
Applications
Select
Recents
.
.
Choose to view all recent calls, or to view a certain kind of recent call.
• All Calls
• Missed Calls
• Received Calls
• Placed Calls
• Server All calls
If you choose
Server All calls
, you can view call logs stored on and transferred from the server. To enable this, your administrator configures your phone with BroadSoft's Extended Services Interface (XSI) call log ability.
Press
Select
.
Return a Recent Call
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Press
Applications
.
Select
Recents
.
(Optional) Select the required line.
Select the call record that you want to dial.
(Optional) Press
Edit call
to edit the call record.
Press
Call
.
Clear the Recent Calls List
Procedure
Step 1
Step 2
Step 3
Select a line to view.
Press
Applications
Select
Recents
.
.
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Cisco IP Phone 8800 Series Multiplatform Phones User Guide
Recent Calls
Step 4
Step 5
Step 6
Step 7
Choose to view all recent calls, or to view a certain kind of recent call.
• All Calls
• Missed Calls
• Received Calls
• Placed Calls
Press
Select
.
Press
Delete list
.
Press
Delete
.
Create a Contact From a Recents Record
Procedure
Step 1
Step 2
Step 3
Display a Recents record.
Press
Options
.
Press
Add to address book
.
Delete a Call Record
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Step 7
Step 8
Press
Applications
Select
Recents
.
.
Choose to view all recent calls, or to view a certain kind of recent call.
• All Calls
• Missed Calls
• Received Calls
• Placed Calls
Press
Select
.
Highlight the individual record or call group that you want to delete.
Press
Delete entry
.
Press
Delete
again to confirm.
Press
Back
.
Create a Contact From a Recents Record
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Delete All Call Records
Delete All Call Records
You can delete all call history records on your phone.
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Press
Applications
Select
Recents
.
.
Press
Recents
.
Select
Option
>
delete All
.
Press
Delete
again to confirm.
Recent Calls
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Cisco IP Phone 8800 Series Multiplatform Phones User Guide
C H A P T E R
5
Voicemail
•
Your Voicemail Account, on page 61
•
Check for New Voice Messages, on page 62
•
•
Access Audio Voicemail, on page 62
•
Phone Behavior with Voicemail Setting, on page 62
•
Phone Behavior with Voicemail and Missed Call Configuration Setting, on page 63
Your Voicemail Account
You can access your voice messages directly from your phone. But your administrator must set up your voicemail account, and may also set up your phone to access the voicemail system.
The
Messages
button on your phone acts as a speed dial into the voicemail system.
When you aren’t at your desk, you can call your voicemail system to access your voicemail. Your administrator can give you the voicemail system phone number.
Because each voicemail system is different, we can't tell you how to use your voicemail system. For information about your voicemail commands, see the voicemail system user documentation or contact your administrator.
Set Up Voicemail on Your Phone
If your administrator has not set up your voicemail phone number on your phone, you can set it up yourself.
Procedure
Step 1
Step 2
Step 3
Step 4
Press
Applications
.
Select
User preferences
>
Call preferences
.
Enter your voicemail phone number in
Voice mail
.
Press
Set
.
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61
Voicemail
Check for New Voice Messages
Check for New Voice Messages
To find out if you have new voicemail messages, look for one of these signs:
• The light strip on your handset is solid red.
• The number of missed calls and voicemail messages is displayed on your screen. If you have more than
99 new messages, a plus (+) sign is displayed.
• An exclamation mark (!) indicates urgent voicemail messages.
You will also hear a stutter tone played from your handset, headset, or speakerphone when you use a phone line. This stutter tone is line-specific. You only hear it when you use a line that has voice messages.
Access Voicemail
Procedure
Step 1
Step 2
Press
Messages
.
Follow the voice prompts.
Access Audio Voicemail
Depending upon how your administrator has set up your phone, you can retrieve your voicemail without viewing a list of messages. This option is useful if you prefer a list of voicemail messages, but you occasionally access your messages without the visual prompts.
Procedure
Step 1
Step 2
In the screen, press the
Audio
softkey.
When prompted, enter your voicemail credentials.
Phone Behavior with Voicemail Setting
This table lists the phone behavior in various scenarios when the
Handset LED Alert
field in the Configuration
Utility is set to Voicemail.
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Voicemail
Phone Behavior with Voicemail and Missed Call Configuration Setting
Starting State
No Voicemail, No
Missed Call
No Voicemail, No
Missed Call
Voicemail
Missed Call
No Voicemail, No
Missed Call
Event LED Status After
Event
There is no active call and a call is missed or a call is on hold and the call is missed.
LED Off
Voicemail comes in LED On
-
LED Turn Off Criteria
User calls the voicemail to retrieve a message.
User calls the voicemail to retrieve a message.
There is no active call and a call is missed or a call is on hold and the call is missed.
LED On
Voicemail comes in LED On
No event LED Off -
User calls the voicemail to retrieve a message.
Phone Behavior with Voicemail and Missed Call Configuration
Setting
This table lists the phone behavior in various scenarios when the
Handset LED Alert
field in the Configuration
Utility is set to
Voicemail, Missed Call
.
Starting State LED Turn Off Criteria
No Voicemail, No
Missed Call
Event LED Status After
Event
There is no active call and a call is missed or a call is on hold and the call is missed.
LED On User interacts with the phone.
No Voicemail, No
Missed Call
Voicemail
Voicemail comes in LED On User calls the voicemail to retrieve a message.
User interacts with the phone and calls the voicemail to retrieve a message.
Missed Call
There is no active call and a call is missed or a call is on hold and the call is missed.
LED On
Voicemail comes in LED On User interacts with the phone and calls the voicemail to retrieve a message.
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63
Phone Behavior with Voicemail and Missed Call Configuration Setting
Starting State Event
No Voicemail, No
Missed Call
No event
LED Status After
Event
LED Off -
LED Turn Off Criteria
Voicemail
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C H A P T E R
6
Settings
•
Change the Ringtone, on page 66
•
Assign a Ring Tone to an Extension with the Phone Web Page, on page 66
•
Forward Calls in Specific Situations from Your Phone, on page 66
•
Enable Call Forwarding with the Phone Web Page, on page 67
•
Turn On Do Not Disturb For a Specific Line, on page 67
•
Turn on DND for All Lines from the Phone Web Page, on page 68
•
Block an Anonymous Call, on page 68
•
Block Your Caller ID Display, on page 68
•
•
Enable Dial Assistance, on page 69
•
Set Up an Auto Answer Page, on page 69
•
•
Change the Time Format, on page 70
•
Change the Date Format, on page 70
•
Change the Screen Saver, on page 71
•
Change Wallpaper from the Phone Page, on page 72
•
Configure the Screen Saver with the Phone Web Page, on page 72
•
Add a Logo as a Phone Background, on page 73
•
Change Wallpaper from the Phone Page, on page 74
•
Download Wallpaper, on page 74
•
Adjust the Phone Screen Brightness, on page 75
•
Adjust the Backlight Duration, on page 75
•
Adjust Backlight Timer from the Phone Web Page, on page 76
•
Change the Display Mode, on page 76
•
Restart Your Phone, on page 77
•
•
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65
Settings
Change the Ringtone
Change the Ringtone
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Press
Applications
.
Select
User preferences
>
Audio preferences
>
Ext (n) - Ring tone
, where n= extension number.
Scroll through the list of ringtones and press
Play
to hear a sample.
Press
Select
softkey and then
Set
softkey to save a selection.
Press
Back
to exit.
Assign a Ring Tone to an Extension with the Phone Web Page
Procedure
Step 1
Step 2
Step 3
On the phone web page, select
User Login
>
Voice
>
Ext(n)
, where
(n)
is the number of an extension.
Under
Call Feature Settings
, use the
Default Ring (n)
drop-down list box to specify one of the following:
• No Ring
• 1 through 9—Choose one of the available ring tones.
Click
Submit All Changes
.
Forward Calls in Specific Situations from Your Phone
You can set up your phone so that calls are forwarded during specific situations, such as when your phone is busy.
Before you begin
Call forwarding must be enabled on your phone before you can forward your calls in specific situations.
Procedure
Step 1
Step 2
Step 3
Press
Applications
.
Select
User Preferences
>
Call Preferences
.
Select
On
to enable call forwarding.
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Settings
Enable Call Forwarding with the Phone Web Page
Step 4
Step 5
Enter a phone number for each of the call forwarding services that you want to enable:
•
Forward all number
—Forwards all incoming calls to a target phone number.
•
Forward busy number
—Forwards all incoming calls to a target phone number when the primary line is active.
•
Fwd no answer number
—Forwards an incoming call that is not answered.
•
Fwd no answer delay
—Assigns a response delay time.
If your administrator disables the feature key synchronization (FKS) on your phone, you can enter the value as number of seconds after which call needs to be forwarded.
If your administrator enables feature key synchronization (FKS) on your phone, you can enter the value as number of rings after which call needs to be forwarded.
Press
Set
.
Enable Call Forwarding with the Phone Web Page
Perform the following task if you want to enable the call forward settings from the phone web page.
Procedure
Step 1
Step 2
Step 3
On the phone web page, click
User Login
>
advanced
>
Voice
>
User
.
Under
Call Forward
, choose
Yes
for CFWD Setting.
Click
Submit All Changes.
Turn On Do Not Disturb For a Specific Line
Set do not disturb (DND) to silence your phone and suppress incoming call notifications when you need to avoid distractions. You can suppress all incoming call notifications or you can suppress a specific caller notification.
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Press
Applications
.
Select
User preferences
>
Call preferences
>
Do not disturb
.
Select a specific line from the list.
Press
On
to turn on DND or press
Off
to turn off DND.
Press to exit.
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67
Settings
Turn on DND for All Lines from the Phone Web Page
Turn on DND for All Lines from the Phone Web Page
Procedure
Step 1
Step 2
Step 3
On the phone web page, select
User Login
>
Voice
>
User
.
Under
Supplementary Services
, set
DND Settings
to
Yes
.
You can turn on DND on for all lines if your administrator hasn't enabled feature key sync (FKS).
Click
Submit All Changes
.
Block an Anonymous Call
You can block an incoming call that does not have caller information.
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Press
Applications
.
Select
User preferences
>
Call Preference
>
Block anonymous call
.
Select
On
if you want to block the call that does not have caller information, or select
Off
to allow the call.
Select
Set
to save the setting.
Press to exit.
Block Your Caller ID Display
You can hide your caller name and number from the person whom you are calling.
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Press
Applications
.
Select
User preferences
>
Call preference
>
Block caller ID
.
Press
On
you want to block caller ID display, or press
Off
to allow caller ID display.
Select
Set
to apply the changes.
Press to exit.
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Settings
Secure a Call
Secure a Call
You can encrypt calls to protect them from eavesdroppers. You can set up the secure call feature on all outbound calls or for a specific call.
Procedure
Step 1
Step 2
Step 3
Step 4
Press
Applications
.
Select
User Preferences
>
Call Preference
>
Secure Call
.
Press
On
to enable secure call feature or press
Off
to disable the secure call feature.
Press to save the change and to return to the Call Preferences screen.
Enable Dial Assistance
When you make a new call, the dial assistance window displays the phone numbers that are closely matched to the entries in the Directory and the Call History list.
Before you begin
Your administrator enables the feature on your phone.
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Press
Applications
.
Select
User Preferences
>
Call Preferences
>
Dial assistance
.
Press
On
to enable the dial assistance or press
Off
to disable it.
Press
Set
to apply the mode.
Press
Back
to return to the Call Preferences screen.
Set Up an Auto Answer Page
Procedure
Step 1
Step 2
Step 3
Press
Applications
.
Select
User preferences
>
Call preference
>
Auto answer page
.
Press
On
to enable the Auto answer page or press
Off
to disable Auto answer page.
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69
Settings
Set Up Voicemail
Step 4
Step 5
Press
Set
to save the changes.
Press to exit.
Set Up Voicemail
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Press
Applications
.
Select
User preferences
>
Call preferences
>
Voice mail
.
Enter a phone number to check voicemail.
If you press the
Messages
button, it dials the voicemail number and displays the voice message list.
Press
Set
to confirm the assigned number.
Press to exit.
Change the Time Format
You can change the current time format that the phone screen displays.
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Press
Applications
.
Select
Device administration
>
Date/Time
>
Time format
.
To set daylight savings, select
Device administration
>
Date/Time
>
Daylight Savings
. Press
On
to turn on the daylight savings and press
Off
to turn it off.
(Optional) Select
Device administration
>
Date/Time
>
Time Zone
.
Select a time format and press
Set
to apply the changes.
Press to exit.
Change the Date Format
You can change the date format that you want to see on your phone screen.
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Cisco IP Phone 8800 Series Multiplatform Phones User Guide
Settings
Change the Screen Saver
Procedure
Step 1
Step 2
Step 3
Step 4
Press
Applications
.
Select
Device administration
>
Date/Time
>
Date format
.
Select a date format and press
Set
to apply the changes.
Press to exit.
Change the Screen Saver
You can enable your phone screen saver, and specify its appearance and the amount of time for the phone to be idle before the screen saver appears.
Procedure
Step 1
Step 2
Step 3
Step 4
Press
Applications
.
Select
User preferences
>
Screen preferences
>
Screen saver
.
Select
On
to enable the screen saver, or press
Off
to turn the screen saver off.
Select
Screen saver settings
to choose the settings:
•
Screen saver type
—Choose one of the following options:
•
Clock
—Displays a rounded clock with the wallpaper in the background.
•
Picture Rotation
—The screen rotates through pictures that are available as wallpaper.
•
Current Wallpaper
—Shows the background picture. If you select this option, ensure that the size of the wallpaper is 800x480 pixels.
•
Clock
—Displays a digital clock on a plain background.
•
Download Picture
—Displays a picture pushed from the phone web page.
•
Logo
: Displays a logo as the phone screensaver. This image is added in the Logo URL field of the pone web page.
•
Lock
—Displays a lock icon on the phone screen wallpaper.
•
Lock
—Displays a lock icon on the phone screen.
•
Trigger interval
—Enter the number of seconds that the phone remains idle before the screen saver turns on.
•
Refresh interval
—Enter the number of seconds before the screen saver should refresh (if, for example, you chose a rotation of pictures).
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71
Settings
Change Wallpaper from the Phone Page
Step 5
Press
Set
.
Change Wallpaper from the Phone Page
Your administrator can allow you to change the default wallpaper on your phone to one of the wallpapers available.
Procedure
Step 1
Step 2
On the phone web page, select
User Login
>
Voice
>
User
.
In the
Phone Background
field of the
Screen
section, select any of the options as a phone wallpaper.
•
Default
: Phone does not have any wallpaper. If no wallpaper is added to the phone screen, the phone screen displays monochrome wallpaper.
•
Download Picture
: In the phone web page, you can select the
Download Picture
as your phone background option. The picture that you add in the
Picture Download URL
is used as the phone wallpaper.
Phone supports .jpg, and .png image files and the image size can be a maximum of 625 KB. You can scale-up or scale-down the image so that a picture can fully fit into the screen. If the aspect ratio of the target picture is not 5:3, some parts of the picture are lost.
•
Logo
: In the phone web page you can select
Logo
as your phone background option. The logo that you add in the
Logo URL
is used as the wallpaper.
Caution
Do not exceed a maximum length of 255 characters for the
Logo URL
or
Picture Download
URL
.
The logo display area is the center of the phone screen. The logo display area size of the phone is 128x128 pixels. If original logo size does not fit display area, the logo scales to fit the display area.
Configure the Screen Saver with the Phone Web Page
You can configure a screen saver for the phone. When the phone is idle for a specified time, it enters screen saver mode.
Any button press returns the phone to normal mode. If a user password is set, the user must enter it to exit screen saver mode.
Procedure
Step 1
Step 2
On the phone web page, select
User Login
>
Voice
>
User
.
In the
Screen
section, set up the fields as described in the following table.
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Cisco IP Phone 8800 Series Multiplatform Phones User Guide
Settings
Add a Logo as a Phone Background
Parameter
Screen Saver Enable
Screen Saver Type
Screen Saver Wait
Picture Download URL
Logo URL
Description
Select
Yes
to enable a screen saver on the phone.
When the phone is idle for a specified time, it enters screen saver mode.
Default: No
Types of screen saver. Options you can choose:
•
Clock
—Displays a digital clock on a plain background.
•
Download Picture
—Displays a picture pushed from the phone webpage.
•
Logo
: Displays a logo on the phone screen. Add a logo image in the
Logo URL
field.
•
Lock
—Enables locking of the screensaver.
Amount of idle time before screen saver displays.
Enter the number of seconds of idle time to elapse before the screen saver starts.
Default: 300
URL locating the (.png) file to display on the phone screen background.
When you enter an incorrect URL to download a new wallpaper, the phone fails to upgrade to the newer wallpaper and displays the existing downloaded wallpaper. If the phone does not have any wallpaper downloaded earlier, it displays a gray screen.
Enter a URL or path for the location where the logo image is saved. If you select logo as as screensaver type, this image displays as a screensaver on the phone screen.
Step 3
Click
Submit All Changes
.
Add a Logo as a Phone Background
To add a logo icon as your phone screen background, add it from phone web page.
Procedure
Step 1
On the phone web page, select
User Login
>
Voice
>
User
.
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73
Settings
Change Wallpaper from the Phone Page
Step 2
Step 3
In the
Screen
section, select
Logo
from the
Phone Background
field and in the
Logo URL
field enter a URL or path for the location where the logo image is saved.
Click
Submit All Changes
.
After the logo is added in the phone background, if you select
Default
from the
Phone Background
list and save the changes, the logo icon on the phone screen will disappear.
Change Wallpaper from the Phone Page
Your administrator can allow you to change the default wallpaper on your phone to one of the wallpapers available.
Procedure
Step 1
Step 2
On the phone web page, select
User Login
>
Voice
>
User
.
In the
Phone Background
field of the
Screen
section, select any of the options as a phone wallpaper.
•
Default
: Phone does not have any wallpaper. If no wallpaper is added to the phone screen, the phone screen displays monochrome wallpaper.
•
Download Picture
: In the phone web page, you can select the
Download Picture
as your phone background option. The picture that you add in the
Picture Download URL
is used as the phone wallpaper.
Phone supports .jpg, and .png image files and the image size can be a maximum of 625 KB. You can scale-up or scale-down the image so that a picture can fully fit into the screen. If the aspect ratio of the target picture is not 5:3, some parts of the picture are lost.
•
Logo
: In the phone web page you can select
Logo
as your phone background option. The logo that you add in the
Logo URL
is used as the wallpaper.
Caution
Do not exceed a maximum length of 255 characters for the
Logo URL
or
Picture Download
URL
.
The logo display area is the center of the phone screen. The logo display area size of the phone is 128x128 pixels. If original logo size does not fit display area, the logo scales to fit the display area.
Download Wallpaper
You can download a picture to customize the background on the phone screen.
Procedure
Step 1
On the phone web page, select
User Login
>
Voice
>
User
.
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Cisco IP Phone 8800 Series Multiplatform Phones User Guide
Settings
Adjust the Phone Screen Brightness
Step 2
Step 3
Step 4
Step 5
In the
Screen
section, choose
Download Picture
for the
Phone Background
field.
Upload the custom wallpaper to a TFTP,HTTP, or HTTPS server.
The image is a .jpg file. Preferred dimension is 800x480 pixels. If the image is not the preferred size, user still can upload it but it will resize to fit the screen.
In the
Picture Download URL
field, enter the path where the wallpaper image has been uploaded.
The URL must include the TFTP,HTTP, or HTTPS server name (or IP address), directory, and filename.
Example: http://
10.64.84.147/pictures/image04_800x480x24.jpg
When you enter an incorrect URL to download a new wallpaper, the phone fails to upgrade to the newer wallpaper and displays the existing downloaded wallpaper. If the phone does not have any wallpaper downloaded earlier, it displays a gray screen.
Click
Submit All Changes
.
The phone does not reboot after you change the background image URL.
Adjust the Phone Screen Brightness
Procedure
Step 1
Step 2
Step 3
Step 4
Press
Applications
.
Select
User preferences
>
Screen preferences
>
Display brightness
.
Press the Navigation cluster, right or left, to increase or decrease the brightness.
Press
Save
.
Adjust the Backlight Duration
You can adjust the backlight to make the phone screen easier to read.
Procedure
Step 1
Step 2
Step 3
Step 4
Press
Applications
.
Select
User preferences
>
Screen preferences
>
Backlight timer
.
Press
Edit
or
Select
button.
Scroll through the list and select a duration for which the backlight remains on:
• 1 min
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75
Adjust Backlight Timer from the Phone Web Page
Step 5
Note
• 5 min
• 30 min
• Always On
Default value is 5 min.
Press
Set
to apply the selection.
Adjust Backlight Timer from the Phone Web Page
You can save energy by disabling the backlight on each phone at a preset time.
Procedure
Step 1
Step 2
Step 3
On the phone web page, select
User Login
>
Advanced
>
Voice
>
User
.
Under
Screen
, select a duration for the
Back Light Timer
paramter.
In the
Display Brightness
field, enter a number for the desired brightness.
Change the Display Mode
Procedure
Step 1
Step 2
Step 3
Press
Applications
.
Select
User preferences
>
Attendant console preferences
>
Display mode
.
The following options are available:
•
Name
•
Ext
•
Both
Choose the display mode and press
Set
.
Settings
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Settings
Restart Your Phone
Restart Your Phone
You may have to reboot your phone for a software upgrade or other changes to take effect. Your settings or other customizations do not change.
Procedure
Step 1
Step 2
Step 3
Press
Applications
.
Select
Device administration
>
Restart
.
Select
OK
to confirm that you want to reboot your phone.
Set Language
Depending upon how your phone is configured, you may be able to change the language used by your phone.
Procedure
Step 1
Step 2
Step 3
Step 4
Press
Applications
.
Select
Device administration
>
Language
.
Select a language from the list of available languages.
Select
Save
.
Set Password
Reset your phone password regularly to maintain network security. Keep all passwords in a safe place to avoid theft.
Before you begin
You must have your existing password.
Procedure
Step 1
Step 2
Step 3
Step 4
Press
Applications
.
Select
Device administration
>
Set password
.
Enter your current password in the Old password field.
Enter your new password in the New password and the Reenter new password fields.
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Set Password
Step 5
Select
Save
.
Settings
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C H A P T E R
7
Accessories
•
Accessories Overview for Cisco IP Phone 8800 Series with Multiplatform Firmware, on page 79
•
View the Accessories Associated with Your Phone, on page 80
•
•
External Speakers and Microphone, on page 94
•
Cisco IP Phone Key Expansion Module Setup Overview, on page 94
Accessories Overview for Cisco IP Phone 8800 Series with
Multiplatform Firmware
In the table, an X indicates support for a particular phone model and a dash (-) indicates no support.
Table 4: Accessory Support for the Cisco IP Phone 8800 Series with Multiplatform Firmware
Accessory Type Cisco IP Phone
8811 and 8841 8845 8851 8861 8865
Cisco Accessory
Cisco IP Phone 8800
Key Expansion
Module
Add-on module
-
Wall Mount Kit
Footstand
Cable Lock
Cisco Headset 531 and
Cisco Headset 532
Standard RJ9
USB Adapter
Third-Party Accessories
-
X
X
X
X
X
X
X
-
X
X
X
X
X
X
X
X
X
X
Supports up to 2 expansion modules.
Supports up to 3 expansion modules.
X
X
X
X
X
X
X
X
X
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View the Accessories Associated with Your Phone
Accessory Type
Headsets: See
Party Headsets, on page 87 . This section
includes information about each headset type.
Analog
Analog
Wideband
Bluetooth
USB
Electronic
Hookswitch
Microphones: See
External PC
Speakers: See
External PC -
Cisco IP Phone
8811 and 8841
X
X
-
-
-
X
See Note 1.
-
-
-
8845
X
X
X
X
-
8851
X
X
-
X
X
X
See Note 2.
X
X
X
8861
X
X
X
X
X
X
X
8865
X
X
X
X
Note
When you use the Electronic Hookswitch (EHS):
• The EHS connects to the Cisco IP Phone 8811, 8841, and 8845 with the auxiliary port.
• The EHS connects to the Cisco IP Phone 8851, 8861, and 8865 with the auxiliary port, the USB port, or with Bluetooth.
View the Accessories Associated with Your Phone
You can use headset jack, Bluetooth, or USB port to connect external hardware to your phone. The accessory list, by default, contains an analog headset that can be set up to enable wideband
Procedure
Step 1
Step 2
Press
Applications
.
Select one of the following options:
•
Status
>
Accessories
•
Bluetooth
>
Devices
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Headsets
Step 3
Step 4
(Optional) Select an accessory and press
Show detail
.
Press
Exit
.
Headsets
Check with the headset manufacturer to confirm whether you can use it with your Cisco phone.
If you plug a headset into the phone during an active call, the audio path automatically changes to the headset.
Important Headset Safety Information
High Sound Pressure—Avoid listening to high volume levels for long periods to prevent possible hearing damage.
When you plug in your headset, lower the volume of the headset speaker before you put the headset on. If you remember to lower the volume before you take the headset off, the volume will start lower when you plug in your headset again.
Be aware of your surroundings. When you use your headset, it may block out important external sounds, particularly in emergencies or in noisy environments. Don’t use the headset while driving. Don’t leave your headset or headset cables in an area where people or pets can trip over them. Always supervise children who are near your headset or headset cables.
Cisco Headset 500 Series
The Cisco Headset 531 and Cisco Headset 532 are two headsets that are developed for Cisco products and services. The 531 headset features a single earpiece, and offers lightweight comfort. The 532 headset features two earpieces for use in a noisy environment or busy office.
The Cisco 500 Headset Series uses one of two connectors with the Cisco IP Phone 8800 Series with
Multiplatform Firmware:
• RJ9 connector–Use it with Cisco IP Phones such as 79xx, 78xx, and 88xx that have a headset port.
• USB headset adapter– Provides enhanced call control and currently supports the 8851, 8861, and 8865
Cisco IP Phone models.
The Cisco Headset USB Adapter is available for use with the Cisco Headset 531 and 532. With the adapter, you can test your headset, and customize your bass and treble, gain or microphone volume, and sidetone or feedback settings. The adapter also retains your settings if you switch between phones.
The Cisco Headset 500 Series offers a more enhanced experience with:
• In-call indicators: LEDs on an ear plate
• Simplified call controls
• Customized audio
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Cisco Headset 500 Series Setup
The adapter makes it easy to use basic and advanced call features. With a single tap of the adapter button, you can answer an incoming call. A quick double tap, and an incoming call is sent to your voicemail account.
Tap once and enter the phone number using your phone keypad to make a call. Another single tap places your active call on hold. Press and hold for 2 seconds, and your call ends.
The Cisco USB adapter is supported on Cisco IP Phone 8851, 8861, and 8865 with Multiplatform Firmware.
To check your phone model, press
Applications
Product name
field shows your phone model.
, press
Status
, and select
Product information
. The
The Cisco Headset 531 and Cisco Headset 532 require Multiplatform Firmware Release 11.1(2) and higher.
Upgrade your phones to the latest firmware before using these headsets.
Figure 4: Cisco Headset USB Adapter
Cisco Headset 500 Series Setup
The Cisco Headset USB Adapter is available for use with the Cisco Headset 531 and 532. With the USB adapter, you can test your headset, plus customize your bass and treble, gain or microphone volume, and sidetone or feedback settings. The adapter also retains your settings when you swap the headset among phones.
Note
A factory phone reset does not affect the headset settings.
Adjust Your Headset Bass and Treble
Customize your headset by adjusting the bass and treble. If you prefer a headset with more bass, then adjust toward the warm setting. If you prefer more treble, then adjust toward the bright setting.
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Press
Applications
.
Select
Status
.
Select
Accessories
.
Navigate
Setup
>
Speaker
>
Tuning
.
Press the Navigation cluster, left or right, to adjust the tuning.
Press
Save
to apply and retain your setting.
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Adjust Your Headset Microphone Volume
Adjust Your Headset Microphone Volume
Microphone volume is also known as gain, and this setting is used when you are on a call with various loud and soft voices. This setting equalizes the voices that are heard in your earpiece by making loud voices softer, and quiet voices louder.
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Press
Applications
.
Select
Status
.
Select
Accessories
.
Navigate
Setup
>
Microphone
>
Gain
.
Press the Navigation cluster, left or right, to adjust the gain.
Press
Save
to apply and retain your setting.
Adjust Your Headset Speaker Feedback
Feedback, also called sidetone, is the term for hearing your own voice in your headset. Some people find it distracting to hear their own voice during a call, while other people want to know that their headset is working.
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Press
Applications
.
Select
Status
.
Select
Accessories
.
Navigate
Setup
>
Speaker
>
Sidetone
.
Press the Navigation cluster, left or right, to adjust the sidetone.
The sidetone default value is low.
Press
Set
to apply and retain your settings.
Test Your Headset Microphone
Check your microphone when you first install it, and before you begin a call.
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Press
Applications
.
Select
Status
.
Select
Accessories
.
Navigate to
Setup
>
Microphone
>
Test
.
Press
Record
and speak into the microphone.
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Control Calls with Cisco Headset USB Adapter
Step 6
Press
Play
when you finish speaking and listen to the test recording.
Maximum recording time is 20 seconds.
Control Calls with Cisco Headset USB Adapter
The Cisco Headset USB Adapter is available for use with the Cisco Headset 531 and 532. The adapter makes it easy to use basic and advanced call features. Tap of the adapter button once and you can answer an incoming call. Press twice on the USB adapter to reject a call. Tap once and enter the phone number using your phone keypad to make a call. Another single tap places your active call on hold. Press adapter button, hold for 2 seconds, and your call ends.
Control Single Calls
Make a Call
Press on the USB adapter and enter the phone number on the phone keypad.
Answer a Call
Press on the USB adapter.
End a Call
Press on the USB adapter for 2 seconds.
Reject a Call
Press twice on the USB adapter.
Adjust Your Volume
Press and on the USB adapter.
The phone screen displays your increased or decreased volume.
Mute Yourself on a Call
Press the on the USB adapter.
Unmute Yourself on a Call
Press the on the USB adapter.
Switch Among Multiple Calls
The Cisco Headset USB Adapter makes it easy to handle more than one call. If you work in a high call environment or often handle multiple calls, the USB adapter helps you switch between calls.
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Place Call on Hold and Resume Another Call
Place Call on Hold and Resume Another Call
Procedure
Step 1
Step 2
Step 3
Press on the USB adapter to put a call on hold.
Select the call you'd like to resume.
To resume the call, press on the USB adapter again.
Place Call on Hold and Answer Incoming Call
Procedure
Press on the USB adapter.
End Call and Resume a Held Call
Procedure
Step 1
Step 2
Step 3
Press on the USB adapter for 2 seconds.
Select the call you'd like to resume.
Press on the USB adapter.
End Call and Answer Incoming Call
You can end your call and answer an incoming call directly.
Procedure
Step 1
Step 2
Press on the USB adapter for 2 seconds.
Press on the USB adapter.
Headset Call Button Behavior
You can use the Cisco Headset USB Adapter Call button to control one call.
Single Call
Answer incoming call.
Call Button Action
Press once.
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Headset LED Status
Single Call
Reject incoming call.
Hold active call.
Resume held call.
End active call.
Call Button Action
Quickly press twice.
Press once.
Press once.
Press and hold for two seconds.
You can use the Cisco Headset USB Adapter Call button to control multiple calls.
Multiple Calls Call Button Action
Hold current active call and answer an incoming call.
End active call and answer an incoming call.
Reject incoming call and stay on an active call.
Press once.
Press and hold two seconds, then press once.
Quickly press twice.
Hold selected call.
Resume selected call.
End active call and resume a selected held call.
Press once.
Press once.
Press and hold two seconds, then press once.
Headset LED Status
Your Cisco Headset USB Adapter LEDs describe your call status.
Call Status
Idle
Incoming call
Active call
Call Button LED
Off
Blinking green
Steady green
–
–
Mute Button LED
–
Muted call
Held call
Remote hold
Steady green
Steady green
Incoming call, plus Active or Held call
Blinking green
Remote in use Off
Steady green
Steady red
–
–
–
–
–
–
Headset LED
–
Blinking red
Steady red
Steady red
–
–
Replace Your Cisco Headset Ear Pads
Your headset's ear pads are an important part of its performance. They provide comfort, grip, and sound enhancement. With time, it's natural for ear pads to wear out, but you can replace them easily.
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Procedure
Step 1
Rotate the old ear pad counterclockwise.
Step 2
Pull the old ear pad away from the speaker.
Step 3
Push the new ear pad toward the speaker.
Step 4
Rotate the new ear pad clockwise.
Third Party Headsets
Third Party Headsets
Cisco Systems performs internal testing of third-party headsets for use with Cisco IP Phones. But Cisco does not certify or support products from headset or handset vendors.
Headsets connect to your phone using either the USB or the auxiliary port. Depending upon your headset model, you have to adjust your phone's audio settings for the best audio experience, including the headset sidetone setting.
If you have a third-party headset, and you apply a new sidetone setting, then wait one minute and reboot the phone so the setting is stored in flash.
The phone reduces some background noise that a headset microphone detects. You can use a noise canceling headset to further reduce the background noise and improve the overall audio quality.
If you are considering a third-party headset, we recommend the use of good quality external devices; for example, headsets that are screened against unwanted radio frequency (RF) and audio frequency (AF) signals.
Depending on the quality of headsets and their proximity to other devices, such as mobile phones and two-way radios, some audio noise or echo may still occur. Either the remote party or both the remote party and the
Cisco IP Phone user may hear an audible hum or buzz. A range of outside sources can cause humming or buzzing sounds; for example, electric lights, electric motors, or large PC monitors.
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Audio Quality
Note
Sometimes, use of a local power cube or power injector may reduce or eliminate hum.
Environmental and hardware inconsistencies in the locations where Cisco IP Phones are deployed mean that no single headset solution is optimal for all environments.
We recommend that customers test headsets in the intended environment to determine performance before making a purchasing decision to deploy on a large scale.
You can use only one headset at a time. The most-recently connected headset is the active headset.
Audio Quality
Beyond physical, mechanical, and technical performance, the audio portion of a headset must sound good to the user and to the party on the far end. Sound quality is subjective, and we cannot guarantee the performance of any headsets. However, various headsets from leading headset manufacturers are reported to perform well with Cisco IP Phones.
For additional information, see https://www.cisco.com/c/en/us/products/unified-communications/uc_endpoints_ accessories.html
Wired Headsets
A wired headset works with all Cisco IP Phone features, including the Volume and Mute buttons. These buttons adjust the earpiece volume and mute the audio from the headset microphone.
When you install a wired headset, make sure you press the cable into the channel in the phone.
Caution
Failure to press the cable into the channel in the phone can lead to cable damage.
Wireless Headsets
You can use most wireless headsets with your phone. For a list of supported wireless headsets, see http://www.cisco.com/c/en/us/products/unified-communications/uc_endpoints_accessories.html
Refer to your wireless headset documentation for information about connecting the headset and using the features.
Standard Headsets
You can use a standard headset with your desk phone. Standard headsets plug into the back of the phone with an RJ-type connecter.
Connect a Standard Headset
Standard headsets plug into the back of the phone.
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USB Headsets
Procedure
Plug the headset into the jack on the back of the phone and press the cable into the cable channel.
Figure 5: Standard Headset Connection
Caution
Failure to press the cable into the channel in the phone can damage the printed circuit board inside the phone. The cable channel reduces the strain on the connector and the printed circuit board.
USB Headsets
You can use a USB headset for your calls if your phone has a USB port.
If your phone has more than one USB port, only one USB headset can be connected at a time.
For a list of supported headsets, see
Unified Communications Endpoint and Client Accessories
. USB headsets that are not listed may not function properly if you attach them to the USB port. For more information, see the documentation from your USB headset manufacturer.
Connect a USB Headset
When you use USB headsets with your phone, keep in mind:
• You can use only one headset at a time. The most-recently connected headset is the active headset.
• If you are on an active call and unplug a USB headset, the audio path does not change automatically.
You need to press the
Speakerphone
button or pick up the handset.
• If you are on an active call and unplug a USB headset, the audio changes automatically to the speaker.
• If you are on an active call and plug in a USB headset, the audio changes to the USB headset.
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Bluetooth Wireless Headsets
Procedure
Required: Plug the USB headset plug into the USB port on the phone.
Bluetooth Wireless Headsets
Cisco IP Phone 8845, 8851, 8861 and 8865 with Multiplatform Firmware supports Bluetooth wireless headsets.
For a list of supported third party headsets, see http://www.cisco.com/c/en/us/products/unified-communications/ uc_endpoints_accessories.html
.
Bluetooth enables low-bandwidth wireless connections within a range of 66 feet (20 meters). The best performance is in the 3- to 6-foot (1- to 2-meter) range. Bluetooth wireless technology operates in the 2.4
GHz band, which is the same as the 802.11b/g band. Interference issues can occur. We recommend that you:
• Use 802.11a, 802.11n, or 802.11ac that operates in the 5 GHz band.
• Reduce the proximity of other 802.11b/g devices, Bluetooth devices, microwave ovens, and large metal objects.
The Cisco IP Phone uses a shared key authentication and encryption method to connect with headsets. The
Cisco IP Phone can connect with up to 50 headsets, one at a time. The last connected headset is used as the default. Pairing is typically performed once for each headset.
After a device is paired, the Bluetooth connection is maintained as long as both devices (phone and headset) are enabled and within range of each other. The connection typically reestablishes itself automatically if either of the devices powers down then powers up. However, some headsets require user action to reestablish the connection.
The Bluetooth icon indicates that Bluetooth is on, whether a device is connected or not.
Potential interference issues can occur. We recommend that you reduce the proximity of other 802.11b/g devices, Bluetooth devices, microwave ovens, and large metal objects. If possible, configure other 802.11
devices to use the 802.11a channels.
For a Bluetooth wireless headset to work, it does not need to be within direct line-of-sight of the phone. But some barriers such as walls or doors can affect the connection. Interference from other electronic devices can also affect performance.
When headsets are more than 30 feet (10 meters) away from the Cisco IP Phone, Bluetooth drops the connection after a 15- to 20-second timeout. The paired headset reconnects when it is comes back into range of the Cisco
IP Phone. For certain phone types that operate in power-save modes, you can wake up the headset by tapping on the operational button.
Enable the headset before you add it as a phone accessory.
The phone supports various Handsfree Profile features that allow you to use devices such as Bluetooth wireless headsets for certain tasks. For example, instead of pressing Redial on the phone, you can redial a number from the Bluetooth wireless headset by following instructions from the headset manufacturer.
These hands-free features apply to Bluetooth wireless headsets that are used with the Cisco IP Phone 8845,
8851, 8861 and 8865:
• Answer a call
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Turn Bluetooth On or Off
• End a call
• Change the headset volume for a call
• Redial
• Caller ID
• Divert
• Hold and Accept
• Release and Accept
Hands-free devices have different feature activation methods. Device manufacturers may also use different terms when referring to the same feature.
Important
Only one headset type works at any given time. If you use both a Bluetooth headset and an analog headset that are attached to the phone, enabling the Bluetooth headset disables the analog headset. To enable the analog headset, disable the Bluetooth headset. Plugging a USB headset into a phone that has Bluetooth headset enabled disables both the Bluetooth and analog headset. If you unplug the USB headset, you can either enable the Bluetooth headset or disable the Bluetooth headset to use the analog headset.
For information about how to use your Bluetooth wireless headset, see:
•
Cisco IP Phone 8800 Series Multiplatform Phones User Guide
, see Bluetooth Headsets .
• User Guides provided with your headset
Turn Bluetooth On or Off
When Bluetooth is active, the Bluetooth icon appears in the phone screen header.
Procedure
Step 1
Step 2
Step 3
Step 4
Press
Applications
Select
Bluetooth
.
Press
On
or
Off
.
Select
Set
.
.
Add a Bluetooth Headset
Procedure
Step 1
Step 2
Make your Bluetooth headset discoverable.
Press
Applications
.
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Accessories
Disconnect a Bluetooth Headset
Step 3
Step 4
Step 5
Step 6
Select
Bluetooth
>
Devices
Select
Scan
.
Select your headset and press
Connect
.
(Optional) If prompted, enter the PIN for your headset.
Disconnect a Bluetooth Headset
You should disconnect your Bluetooth headset before you use it with another device.
Procedure
Step 1
Step 2
Step 3
Step 4
Press
Applications
.
Select
Bluetooth
>
Devices
.
Select a Bluetooth headset.
Press
Disconnect
.
Remove a Bluetooth Headset
Remove your Bluetooth headset if you aren't going to use it with your phone again.
Procedure
Step 1
Step 2
Step 3
Press
Applications
.
Select
Bluetooth
>
Devices
.
Select a Bluetooth headset and press
Delete
.
Wireless Headsets
You can use most wireless headsets with your phone. For a list of supported headsets, see http://www.cisco.com/c/en/us/products/unified-communications/uc_endpoints_accessories.html
.
Refer to your wireless headset documentation for information about connecting the headset and using its features.
Swap Headsets While on a Call
You can connect an analog headset, a Bluetooth headset, and a USB headset simultaneously to your phone.
However,you can use only one headset at a time.
When you connect multiple headsets to the phone, you can switch among the headsets during a call by pressing the
Headset
key on the phone. Though the phone is connected to multiple devices, you see a specific headset is selected as the preferred audio device in the following priority order:
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Specify a Audio Device for a Call
• When you connect a USB headset, a Bluetooth, and an analog headset to the phone, you can make your
USB headset the preferred audio device.
• When you connect a Bluetooth and an analog headset to the phone, you can make your Bluetooth device the preferred audio device. The Bluetooth headset takes priority over wired headset, so audio is sent or received from Bluetooth headset and there will be no audio on wired headset.
• When you connect only an analog headset to the phone, you make your analog headset the preferred audio device.
Procedure
Step 1
Step 2
Before you make or answer a call, press
Headset
.
(Optional) If you place a call, dial the number.
Specify a Audio Device for a Call
You can connect an analog headset, a Bluetooth headset, and a USB headset simultaneously to your phone.
However, you can use only one headset at time.
When you connect multiple headsets to the phone, you can choose the audio device to use for a call. Your choice applies when you place or answer a call with a line key or the corresponding softkey.
Based on the setting that choose for
Preferred audio device
, the audio device is selected.
Procedure
Step 1
Step 2
Step 3
Step 4
Press
Applications
.
Select
User preferences
>
Audio preferences
>
Preferred audio device
.
Choose one of the options:
•
None
: Selects the last used audio device.
•
Speaker
: Selects the speakerphone as the audio device.
•
Headset
: Selects a headset as the audio device. A headset priority order is USB (highest), Bluetooth
(medium), and headset (lowest).
•
Bluetooth
: Selects Bluetooth as the audio device. The priority order is Bluetooth (highest), USB (medium), and analog headset (lowest).
Press
Set
.
Dynamically Select an Audio Path for a Call
You can connect an analog headset, a Bluetooth headset, and a USB headset simultaneously to your phone.
However, only one of them can be used at a time.
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External Speakers and Microphone
When you connect multiple headsets to the phone, the audio path that is used during a call changes based on the audio devices that are connected.
Procedure
Step 1
Step 2
Step 3
Step 4
(Optional) While you are on a call with an analog headset and a Bluetooth headset connected to the phone, plug in a USB headset.
The call switches to the USB headset.
(Optional) While you are on a call with a USB headset connected to the phone, unplug the USB headset.
If a Bluetooth headset is connected the call switches to it, else the call switches to the speaker.
(Optional) While you are on a call with a Bluetooth headset connected to the phone, disconnect the Bluetooth headset (that is, move out of range or power off the headset).
If a USB headset is connected the call switches to it, else the call switches to an analog headset.
(Optional) While you are on a call with an analog headset and a USB headset connected to the phone, plug in a Bluetooth headset.
The call switches to the Bluetooth headset.
External Speakers and Microphone
External speakers and microphones are plug-and-play accessories. You can connect an external PC-type microphone and powered speakers (with amplifier) on the Cisco IP Phone by using the line in/out jacks.
Connecting an external microphone disables the internal microphone and connecting an external speaker disables the internal phone speaker.
Note
Using poor quality external audio devices, playing loudspeakers at very loud volumes, or placing the microphone very close to the loudspeaker may result in undesirable echo for other parties on your speakerphone calls.
Cisco IP Phone Key Expansion Module Setup Overview
The Cisco IP Phone 8800 Key Expansion Module adds extra programmable buttons to the phone. The programmable buttons can be set up as phone line buttons, speed-dial buttons, or phone feature buttons.
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Key Expansion Module Buttons and Hardware
The following table lists the phones and the number of key expansion modules that each model supports.
Table 5: Cisco IP Phones and Supported Key Expansion Modules
Cisco IP Phone Model
Cisco IP Phone 8851
Cisco IP Phone 8861
Cisco IP Phone 8865
Supported Key Expansion Modules
2; providing 72 lines or buttons
3; providing 108 lines or buttons
3; providing 108 lines or buttons
Key Expansion Module Buttons and Hardware
The following table describes the features of the key expansion module.
1
LCD screen—Displays the phone number, speed-dial number (or name or other text label), phone service, or phone feature assigned to each button.
Icons that indicate line status resemble (in both appearance and function) the icons on the phone to which the key expansion module is attached.
Lighted buttons—18 buttons. Depending on the mode, each button or pair of buttons corresponds to one line (same as on the phone). For mode information, see the description of 2-column mode that follow this table. The lights beneath each button indicate the state of the corresponding line as follows:
• light off—Button is not configured.
• state.
green steady—Line is configured correctly and registered successfully and is in idle
• red steady—Line in use and have an active call on it.
• amber steady/blinking—A configuration error occurred when this feature was being set up.
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Adjust the Screen Brightness
2 Shift buttons—2 buttons. The button for page 1 is labeled as
1
and the button for page 2 is labeled as
2
. The lights in each button indicate the state of the page as follows:
• green steady—Page is in view.
• light off—Page is not in view.
• amber steady—Page is not in view with one or more alerting calls on the page.
Your administrator sets up the key expansion module to display in two-column mode.
Two-Column Mode
In two-column mode, each button on the left and right of the screen is assigned to a different phone number, speed-dial number (or name or other text label), phone service, or phone feature. In this configuration, the key expansion module displays up to 18 items on page 1, and up to 18 items on page
2.
Figure 6: Key Expansion Module with Two Columns
Adjust the Screen Brightness
You can change the brightness of the key expansion module screen to make it easier to read.
Procedure
Step 1
Step 2
Step 3
Step 4
Press
Applications
.
Select
User preferences
>
Attendant console preferences
.
Enter a number between 4-15.
Press
Set
.
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Modify a Speed Dial on a Key Expansion Module
Modify a Speed Dial on a Key Expansion Module
If one of the line keys on the key expansion module is configured as a speed dial, you can press the line key to change the speed-dial number. You can also verify this change by checking the
Unit
field on the phone web page. When the line keys on the key expansion module are configured as a blf, blf+call pickup, blf+call park, or call park, you cannot change the speed-dial number when you press the line key.
Procedure
Step 1
Step 2
Step 3
Press a key expansion module speed-dial key for at least 2 seconds.
In the
Define Speed Dial
window, add the speed-dial name and phone number to call when you press the key expansion module speed-dial key.
Press
Save
.
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Modify a Speed Dial on a Key Expansion Module
Accessories
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C H A P T E R
8
Product Safety and Security
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Safety and Performance Information, on page 99
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Compliance Statements, on page 100
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Cisco Product Security Overview, on page 103
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Important Online Information, on page 103
Safety and Performance Information
Power Outage
Your access to emergency service through the phone requires that the phone receive power. If a power interruption occurs, service or emergency calling service dialing does not function until power is restored. If a power failure or disruption occurs, you may need to reset or reconfigure the equipment before you can use service or emergency calling service dialing.
Regulatory Domains
The radio frequency (RF) for this phone is configured for a specific regulatory domain. If you use this phone outside of the specific regulatory domain, the phone will not function properly, and you might violate local regulations.
Health-Care Environments
This product is not a medical device and uses an unlicensed frequency band that is susceptible to interference from other devices or equipment.
External Devices
We recommend that you use good-quality external devices that are shielded against unwanted radio frequency
(RF) and audio frequency (AF) signals. External devices include headsets, cables, and connectors.
Depending on the quality of these devices and their proximity to other devices, such as mobile phones or two-way radios, some audio noise may still occur. In these cases, we recommend that you take one or more of these actions:
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Product Safety and Security
Ways to Provide Power to Your Phone
• Move the external device away from the source of the RF or AF signals.
• Route the external device cables away from the source of the RF or AF signals.
• Use shielded cables for the external device, or use cables with a better shield and connector.
• Shorten the length of the external device cable.
• Apply ferrites or other such devices on the cables for the external device.
Cisco cannot guarantee the performance of external devices, cables, and connectors.
Caution
In European Union countries, use only external speakers, microphones, and headsets that are fully compliant with the EMC Directive [89/336/EC].
Ways to Provide Power to Your Phone
You can provide power to your phone in one of two ways:
• Use the power adapter that comes with your phone.
• If your network supports Power over Ethernet (PoE), you can plug your phone into the network. Plug an Ethernet cable into the Ethernet phone port and into the network.
If you are not sure whether your network supports PoE, check with your administrator.
Phone Behavior During Times of Network Congestion
Anything that degrades network performance can affect phone voice and video quality, and in some cases, can cause a call to drop. Sources of network degradation can include, but are not limited to, the following activities:
• Administrative tasks, such as an internal port scan or security scan
• Attacks that occur on your network, such as a Denial of Service attack
Compliance Statements
Compliance Statements for the European Union
CE Marking
The following CE mark is affixed to the equipment and packaging.
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RF Exposure Statement for the European Union
RF Exposure Statement for the European Union
This device has been evaluated and found compliant in accordance with EU EMF Directive 1999/519/EC.
Compliance Statements for Canada
This device complies with Industry Canada license-exempt RSS standard(s). Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device.
Avis de Conformité Canadien
Ce dispositif est conforme aux normes CNR exemptes de licence d’Industrie Canada. Le fonctionnement de ce dispositif est autorisé sous réserve des deux conditions suivantes : (1) il ne doit pas produire de brouillage et (2) l’utilisateur du dispositif doit être prêt à accepter tout brouillage radioélectrique reçu même si ce brouillage est susceptible de compromettre le fonctionnement du dispositif.
Canadian RF Exposure Statement
THIS DEVICE MEETS THE LIMITS AS REFERENCED BY ISED RSS-102 R5 FOR EXPOSURE TO
RADIO WAVES
Your device includes a radio transmitter and receiver. It is designed not to exceed the General populace
(uncontrolled) limits for exposure to radio waves (radio frequency electromagnetic fields) as referenced in
RSS-102 which references Health Canada Safety Code 6 and include a substantial safety margin designed to assure the safety of all persons, regardless of age and health.
As such the systems are designed to be operated as to avoid contact with the antennas by the end user. It is recommended to set the system in a location where the antennas can remain at least a minimum distance as specified from the user in accordance to the regulatory guidelines which are designed to reduce the overall exposure of the user or operator.
The device has been tested and found compliant with the applicable regulations as part of the radio certification process.
Déclaration d'Exposition aux RF Canadienne
CE PÉRIPHÉRIQUE RESPECTE LES LIMITES DÉCRITES PAR LA NORME RSS-102 R5 D'EXPOSITION
À DES ONDES RADIO
Votre appareil comprend un émetteur et un récepteur radio. Il est conçu pour ne pas dépasser les limites applicables à la population générale (ne faisant pas l'objet de contrôles périodiques) d'exposition à des ondes radio (champs électromagnétiques de fréquences radio) comme indiqué dans la norme RSS-102 qui sert de référence au règlement de sécurité n°6 sur l'état de santé du Canada et inclut une marge de sécurité importantes conçue pour garantir la sécurité de toutes les personnes, quels que soient leur âge et état de santé.
En tant que tels, les systèmes sont conçus pour être utilisés en évitant le contact avec les antennes par l'utilisateur final. Il est recommandé de positionner le système à un endroit où les antennes peuvent demeurer à au moins
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Product Safety and Security
Compliance Information for Brazil
une distance minimum préconisée de l'utilisateur, conformément aux instructions des réglementations qui sont conçues pour réduire l'exposition globale de l'utilisateur ou de l'opérateur.
Le périphérique a été testé et déclaré conforme aux réglementations applicables dans le cadre du processus de certification radio.
Compliance Information for Brazil
Art. 6º - 506
This equipment is a secondary type device, that is, it is not protected against harmful interference, even if the interference is caused by a device of the same type, and it also cannot cause any interference to primary type devices.
For more information, go to this URL: http://www.anatel.gov.br
Este equipamento opera em caráter secundário, isto é, não tem direito a proteção contra interferência prejudicial, mesmo de estações do mesmo tipo, e não pode causar interferência a sistemas operando em caráter primário.
Site Anatel: http://www.anatel.gov.br
FCC Compliance Statements
The Federal Communications Commission requires compliance statements for the following:
FCC Part 15.19 Statement
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1)
This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
FCC Part 15.21 Statement
Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.
FCC RF Radiation Exposure Statement
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. End users must follow the specific operating instructions for satisfying RF exposure compliance. This transmitter must be at least 20 cm from the user and must not be collocated or operating in conjunction with any other antenna or transmitter.
FCC Receivers and Class B Digital Statement
This product has been tested and complies with the specifications for a Class B digital device, pursuant to
Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used according to the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation.
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Cisco Product Security Overview
If this equipment does cause harmful interference to radio or television reception, which is found by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna
• Increase the separation between the equipment or devices
• Connect the equipment to an outlet other than the receiver's
• Consult a dealer or an experienced radio/TV technician for assistance
Cisco Product Security Overview
This product contains cryptographic features and is subject to U.S. and local country laws that govern import, export, transfer, and use. Delivery of Cisco cryptographic products does not imply third-party authority to import, export, distribute, or use encryption. Importers, exporters, distributors, and users are responsible for compliance with U.S. and local country laws. By using this product, you agree to comply with applicable laws and regulations. If you are unable to comply with U.S. and local laws, return this product immediately.
Further information regarding U.S. export regulations can be found at https://www.bis.doc.gov/ policiesandregulations/ear/index.htm
.
Important Online Information
End User License Agreement
The End User License Agreement (EULA) is located here: https://www.cisco.com/go/eula
Regulatory Compliance and Safety Information
Regulatory Compliance and Safety Information (RCSI) is located here: https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cuipph/8800-series/regulatory_compliance/
RCSI-0313-book.pdf
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Important Online Information
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