Cisco IP Phone 8800 Series Multiplatform Phones User Guide. Cisco 8851, 8841
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THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS,
INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND,
EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS.
THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THAT SHIPPED WITH
THE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE. IF YOU ARE UNABLE TO LOCATE THE SOFTWARE LICENSE OR LIMITED WARRANTY,
CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY.
The following information is for FCC compliance of Class A devices: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio-frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful interference, in which case users will be required to correct the interference at their own expense.
The following information is for FCC compliance of Class B devices: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If the equipment causes interference to radio or television reception, which can be determined by turning the equipment off and on, users are encouraged to try to correct the interference by using one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
Modifications to this product not authorized by Cisco could void the FCC approval and negate your authority to operate the product
The Cisco implementation of TCP header compression is an adaptation of a program developed by the University of California, Berkeley (UCB) as part of UCB’s public domain version of the UNIX operating system. All rights reserved. Copyright
©
1981, Regents of the University of California.
NOTWITHSTANDING ANY OTHER WARRANTY HEREIN, ALL DOCUMENT FILES AND SOFTWARE OF THESE SUPPLIERS ARE PROVIDED "AS IS" WITH ALL FAULTS.
CISCO AND THE ABOVE-NAMED SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THOSE OF
MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE.
IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT
LIMITATION, LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS MANUAL, EVEN IF CISCO OR ITS SUPPLIERS
HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Any Internet Protocol (IP) addresses and phone numbers used in this document are not intended to be actual addresses and phone numbers. Any examples, command display output, network topology diagrams, and other figures included in the document are shown for illustrative purposes only. Any use of actual IP addresses or phone numbers in illustrative content is unintentional and coincidental.
Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: https://www.cisco.com/go/trademarks . Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (1721R)
©
2018 Cisco Systems, Inc. All rights reserved.
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Table of contents
- 1 Cisco IP Phone 8800 Series Multiplatform Phones User Guide
- 3 Contents
- 11 Your Phone
- 11 The Cisco IP Phone 8800 Series
- 12 New and Changed Features
- 12 New and Changed for Firmware Release 11.1(2)
- 13 New and Changed for Firmware Release 11.1(1)
- 14 New and Changed Features for Firmware Release 11.0(1)
- 14 New and Changed Features for Firmware Release 10.4(1)SR1
- 14 New and Changed Features for Firmware Release 10.4(1)
- 15 Phone Setup
- 15 Adjust the Handset Rest
- 16 Change the Viewing Angle of Your Phone
- 16 Connect to the Network
- 17 Set a Password on Initial Phone Boot Up
- 17 Secure the Phone with a Cable Lock
- 17 Sign into Your Extension from Another Phone
- 18 Sign out of Your Extension from Another Phone
- 18 Sign in to a Phone as a Guest
- 18 Sign Out of a Phone as a Guest
- 19 Monitor a Coworker's Line
- 19 Phone Web Page
- 20 Speed-Dial Numbers
- 21 Buttons and Hardware
- 23 Navigation
- 23 Softkey, Line, and Feature Buttons
- 24 Phone Screen Features
- 24 Clean the Phone Screen
- 25 Differences Between Phone Calls and Lines
- 25 USB Ports
- 25 Mobile Device Charging
- 26 Bluetooth and Your Phone
- 26 Energy Savings
- 27 Turn On Your Phone
- 27 Additional Help and Information
- 27 Accessibility Features
- 27 Troubleshooting
- 28 Find Information About Your Phone
- 28 View the Network Status
- 29 View the Phone Status
- 29 View the Status Messages on the Phone
- 30 View the Line Status
- 30 View the Transaction Status
- 30 View the Reboot History
- 30 Report All Phone Issues
- 31 Factory Reset the Phone from Phone Web Page
- 31 Identify Phone Issues with a URL in the Phone Web Page
- 32 Lost Phone Connectivity
- 32 Cisco One-Year Limited Hardware Warranty Terms
- 33 Calls
- 33 Make Calls
- 33 Make a Call
- 33 Make a Call with the Dial Assistance List
- 34 Make a Call with the Speakerphone
- 34 Make a Call with a Headset
- 34 Make an Emergency Call
- 35 Redial a Number
- 35 Speed Dial
- 35 Assign a Speed-Dial Code from the Phone Screen
- 36 Make a Call with a Speed-Dial Code
- 36 Configure a Speed Dial on a Line Key
- 36 Remove a Speed Dial from a Line Key
- 37 Use the Line in Focus for Speed-Dial Calls
- 37 Use the Line in Focus to Check Speed-Dial Calls
- 37 Dial an International Number
- 38 Secure Calls
- 38 Answer Calls
- 38 Answer a Call
- 38 Answer Call Waiting
- 38 Decline a Call
- 39 Turn On Do Not Disturb
- 39 Turn On or Turn Off DND Using a Star Code
- 39 Answer a Coworker's Phone (Call Pickup)
- 39 Answer a Call Within Your Group (Pickup)
- 40 Mute Your Call
- 40 Hold Calls
- 40 Put a Call on Hold
- 40 Answer a Call Left on Hold for Too Long
- 41 Swap Between Active and Held Calls
- 41 Call Park
- 41 Place a Call on Hold with Call Park
- 42 Retrieve a Call on Hold with Call Park
- 42 Forward Calls
- 42 Forward a Call in Specific Situations with the Phone Web Page
- 43 Transfer Calls
- 43 Transfer a Call to Another Person
- 43 Consult Before You Complete a Transfer
- 44 Conference Calls and Meetings
- 44 Add Another Person to a Call
- 44 Conference with a Star Code
- 45 Video Calls
- 45 Make a Video Call
- 45 Toggle Between Phone and Video Display
- 45 Adjust the Picture-In-Picture Position
- 46 Stop Your Video
- 46 Adjust the Camera Exposure
- 46 Adjust the Video Bandwidth
- 47 Video Call Security and Troubleshooting Information
- 47 Record a Call
- 48 Instant Message and Presence Contacts
- 48 Presence
- 48 Make a Call to an IM and Presence Contact
- 49 Change Your Presence State
- 49 Page a Group of Phones (Multicast Paging)
- 49 Multiple Lines
- 50 Answer the Oldest Call First
- 50 View All Calls on Your Phone
- 50 Shared Lines
- 50 Add Yourself to a Call on a Shared Line
- 50 Call Center Features
- 51 Sign In as a Call Center Agent
- 51 Sign Out as a Call Center Agent
- 51 Change Your Status as a Call Center Agent
- 52 Accept a Call Center Call
- 52 Hold an Agent Call
- 52 Set a Disposition Code While on a Call Center Call
- 52 Trace a Call
- 53 Escalate a Call to a Supervisor
- 53 Mobile Devices and Your Desk Phone
- 53 Phone Calls with Intelligent Proximity
- 54 Pair a Mobile Device with Your Desk Phone
- 54 Switch Connected Mobile Devices
- 54 Delete a Mobile Device
- 55 View Your Paired Bluetooth Devices
- 55 Intelligent Proximity for Mobile Phones
- 55 Handle an Incoming Mobile Call
- 55 Make a Mobile Call
- 56 Move a Call Between the Desk Phone and a Mobile Device
- 56 Adjust the Mobile Device Volume
- 56 View Your Mobile Contacts on Your Desk Phone
- 57 Save Contacts from Your Mobile Device on Your Desk Phone
- 57 Delete Contacts in Your Mobile Device Contact List
- 57 View Your Mobile Call History on Your Desk Phone
- 58 Intelligent Proximity for Tablets
- 58 Move the Audio from Your Tablet to Your Desk Phone
- 58 Move the Audio from Your Desk Phone to Your Tablet
- 59 Contacts
- 59 Corporate Directory
- 59 Dial a Contact in the Corporate Directory
- 59 Broadsoft Directory
- 60 Search for a Contact in Your Broadsoft Directory (Simple Search)
- 60 Search for a Contact in Your BroadSoft Directory (Advance Search)
- 60 Edit Your Contact Type in Your Broadsoft Directory
- 61 Edit Your BroadSoft Directory Name
- 61 Edit the Server Name of Your Broadsoft Directory
- 61 Edit User ID of Your Broadsoft Directory
- 62 Edit Your Broadsoft Directory Password
- 62 LDAP Directory
- 62 Search for a Contact in Your LDAP Directory
- 63 Personal Address Book
- 63 Add a New Contact to Your Personal Address Book
- 63 Add a New Contact to Your Personal Address Book with Phone Web Page
- 63 Search for a Contact in Your Personal Address Book
- 64 Call a Contact in Your Personal Address Book
- 64 Edit a Contact in Your Personal Address Book
- 64 Remove a Contact from Your Personal Address Book
- 64 Reverse Name Lookup for Incoming and Outgoing Calls
- 67 Recent Calls
- 67 Recent Calls List
- 67 View Your Recent Calls
- 68 Return a Recent Call
- 68 Clear the Recent Calls List
- 69 Create a Contact From a Recents Record
- 69 Delete a Call Record
- 70 Delete All Call Records
- 71 Voicemail
- 71 Your Voicemail Account
- 71 Set Up Voicemail on Your Phone
- 72 Check for New Voice Messages
- 72 Access Voicemail
- 72 Access Audio Voicemail
- 72 Phone Behavior with Voicemail Setting
- 73 Phone Behavior with Voicemail and Missed Call Configuration Setting
- 75 Settings
- 76 Change the Ringtone
- 76 Assign a Ring Tone to an Extension with the Phone Web Page
- 76 Forward Calls in Specific Situations from Your Phone
- 77 Enable Call Forwarding with the Phone Web Page
- 77 Turn On Do Not Disturb For a Specific Line
- 78 Turn on DND for All Lines from the Phone Web Page
- 78 Block an Anonymous Call
- 78 Block Your Caller ID Display
- 79 Secure a Call
- 79 Enable Dial Assistance
- 79 Set Up an Auto Answer Page
- 80 Set Up Voicemail
- 80 Change the Time Format
- 80 Change the Date Format
- 81 Change the Screen Saver
- 82 Change Wallpaper from the Phone Page
- 82 Configure the Screen Saver with the Phone Web Page
- 83 Add a Logo as a Phone Background
- 84 Change Wallpaper from the Phone Page
- 84 Download Wallpaper
- 85 Adjust the Phone Screen Brightness
- 85 Adjust the Backlight Duration
- 86 Adjust Backlight Timer from the Phone Web Page
- 86 Change the Display Mode
- 87 Restart Your Phone
- 87 Set Language
- 87 Set Password
- 89 Accessories
- 89 Accessories Overview for Cisco IP Phone 8800 Series with Multiplatform Firmware
- 90 View the Accessories Associated with Your Phone
- 91 Headsets
- 91 Important Headset Safety Information
- 91 Cisco Headset 500 Series
- 92 Cisco Headset 500 Series Setup
- 92 Adjust Your Headset Bass and Treble
- 93 Adjust Your Headset Microphone Volume
- 93 Adjust Your Headset Speaker Feedback
- 93 Test Your Headset Microphone
- 94 Control Calls with Cisco Headset USB Adapter
- 94 Control Single Calls
- 94 Switch Among Multiple Calls
- 95 Place Call on Hold and Resume Another Call
- 95 Place Call on Hold and Answer Incoming Call
- 95 End Call and Resume a Held Call
- 95 End Call and Answer Incoming Call
- 95 Headset Call Button Behavior
- 96 Headset LED Status
- 96 Replace Your Cisco Headset Ear Pads
- 97 Third Party Headsets
- 98 Audio Quality
- 98 Wired Headsets
- 98 Wireless Headsets
- 98 Standard Headsets
- 98 Connect a Standard Headset
- 99 USB Headsets
- 99 Connect a USB Headset
- 100 Bluetooth Wireless Headsets
- 101 Turn Bluetooth On or Off
- 101 Add a Bluetooth Headset
- 102 Disconnect a Bluetooth Headset
- 102 Remove a Bluetooth Headset
- 102 Wireless Headsets
- 102 Swap Headsets While on a Call
- 103 Specify a Audio Device for a Call
- 103 Dynamically Select an Audio Path for a Call
- 104 External Speakers and Microphone
- 104 Cisco IP Phone Key Expansion Module Setup Overview
- 105 Key Expansion Module Buttons and Hardware
- 106 Adjust the Screen Brightness
- 107 Modify a Speed Dial on a Key Expansion Module
- 109 Product Safety and Security
- 109 Safety and Performance Information
- 109 Power Outage
- 109 Regulatory Domains
- 109 Health-Care Environments
- 109 External Devices
- 110 Ways to Provide Power to Your Phone
- 110 Phone Behavior During Times of Network Congestion
- 110 Compliance Statements
- 110 Compliance Statements for the European Union
- 110 CE Marking
- 111 RF Exposure Statement for the European Union
- 111 Compliance Statements for Canada
- 111 Canadian RF Exposure Statement
- 112 Compliance Information for Brazil
- 112 FCC Compliance Statements
- 112 FCC Part 15.19 Statement
- 112 FCC Part 15.21 Statement
- 112 FCC RF Radiation Exposure Statement
- 112 FCC Receivers and Class B Digital Statement
- 113 Cisco Product Security Overview
- 113 Important Online Information