Dish Network 111 Series, Solo 111 User Manual

Contents

Safety......................................................................................... v

Introduction............................................................................... 1

Welcome to DISH Network ...........................................................1

Overview .......................................................................................1

If You Need More Assistance ........................................................2

Quick Start Guide ..........................................................................2

About Satellite Television ..............................................................3

Satellite Signal Quality ..................................................................3

Parts of the System .................................................................. 5

The Receiver Front Panel .............................................................5

The Receiver Back Panel ..............................................................6

The Remote Control ......................................................................7

The Menus ..................................................................................11

The Browse Banner .....................................................................15

Using the System ................................................................... 17

Changing Channels .....................................................................17

Using the Menus .........................................................................17

Using the Program Guide ............................................................20

Using the Program Banner ..........................................................22

Using the Browse Banner ...........................................................22

Ordering Pay Per View Programs ...............................................24

Using Themes .............................................................................25

Using Search ...............................................................................25

Using Favorites Lists ...................................................................27

Using Timers ...............................................................................29

Using Locks .................................................................................36

Using Caller ID ............................................................................44

Restarting the Receiver ...............................................................46

Resetting the Receiver to Factory Settings .................................46

Changing Program Languages ...................................................46

Testing the Phone Connection ....................................................47

Setting Up the Receiver for Channel 3 or 4 ................................48

Installation Instructions ......................................................... 49

How to Use these Instructions ....................................................49

Connecting Your TV and VCR ....................................................49

Installing a DISH 500 Antenna ....................................................50

DishPro Wiring Diagrams ............................................................60

Running Coaxial Cable ...............................................................67

Connecting the Receiver to a Phone Line ...................................68

Page iii

Contents

Reference................................................................................ 71

Troubleshooting Tables .............................................................. 71

Device Codes ............................................................................. 81

Appendix A ............................................................................. 83

Appendix B ............................................................................. 85

Limited Warranty ........................................................................ 85

Residential Customer Agreement ............................................... 88

Staying Legal .............................................................................. 94

FCC Compliance ........................................................................ 94

Index........................................................................................ 97

Page iv

Important Safety Instructions

1.

Read these instructions.

2.

Keep these instructions.

3.

Heed all warnings.

4.

Follow all instructions.

5.

Do not use this apparatus near water.

6.

Clean only with a dry cloth.

7.

Do not block any ventilation openings. Install in accordance with the manufacturer’s instructions.

8.

Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including amplifiers) that produce heat.

9.

Do not defeat the safety purpose of the polarized or grounding-type plug. A polarized plug has two blades with one wider than the other. A grounding-type plug has two blades and a third grounding prong. The wide blade or the third prong are provided for your safety. If the provided plug does not fit into your outlet, consult an electrician for replacement of the obsolete outlet.

10. Protect the power cord from being walked on or pinched, particularly at plugs, convenience receptacles, and the point where they exit from the apparatus.

11. Use only attachments/accessories specified by the manufacturer.

12. Unplug this apparatus during lightning storms or when unused for long periods of time.

13. Refer all servicing to qualified service personnel. Servicing is required when the apparatus has been damaged in any way, such as the power supply cord or plug is damaged, liquid has been spilled or objects have fallen into the apparatus, the apparatus has been exposed to rain or moisture, does not operate normally, or has been dropped.

Apparatus shall not be exposed to dripping or splashing and no objects filled with liquids, such as vases, shall be placed on the apparatus.

Page v

Safety

Page vi

Note to Satellite TV System Installer

: This reminder is provided to call the satellite TV system installer’s attention to Article 820-40 of the National

Electrical Code (NEC) that provides guidelines for proper grounding and, in particular, specifies that the cable ground shall be connected to the grounding system of the building as close to the point of cable entry as practical.

Satellite Dish

Ground Clamp

Antenna Discharge

Unit

Grounding Conductors

(NEC Section 810-21)

Coaxial Cable from Satellite Dish

Electric Service Equipment

Ground Clamps

Power Service Grounding

Electrode System

(NEC Art. 250, Part H)

Safety Tips

• Unplug the receiver from the AC power outlet before cleaning.

• The use of accessories or attachments not recommended by the receiver manufacturer will void the Limited Warranty.

• Do not place the receiver in an enclosure such as a cabinet without proper ventilation.

• Do not install the receiver in any area where the temperature can be less than

40°F or more than 113°F.

• Do not stack the receiver on top of or below other electronic devices.

• Do not place candles or other meltable objects on top of the receiver.

• Operate the receiver using only the type of power source indicated on the marking label. Unplug the receiver power cord by gripping the power plug, not the cord.

• Do not overload wall outlets or extension cords, as this can result in a risk of fire or electrical shock.

• Never insert objects of any kind into the receiver through openings, as the objects may touch dangerous voltage points or short out parts. This could cause fire or electrical shock.

• Make sure that the outdoor parts of the antenna system are grounded in accordance with local, state, federal, and National Electrical Code (NEC) requirements.

• Do not locate the antenna near overhead light or power circuits, or where it can fall into such power lines or circuits. When installing the antenna, take extreme care to avoid touching such power lines or circuits, as contact with them can be

fatal.

• Do not attempt to service the receiver yourself, as opening or removing covers may expose you to dangerous voltage, and will void the Limited Warranty.

Refer all servicing to authorized service personnel.

• Use an outlet that contains surge suppression or ground fault protection. For added protection during a lightning storm, or when the receiver is left unattended and unused for long periods of time, unplug the power cord from the wall outlet, disconnect the lines between the receiver and the antenna, and disconnect the telephone line. This will provide some protection against damage caused by lightning or power line surges.

Chapter 1

Introduction

W

ELCOME TO

DISH N

ETWORK

TM

Thank you for choosing DISH Network. You are about to experience the excitement and convenience of Digital Broadcast Satellite (DBS) service, which delivers the very best in picture and sound quality. DISH

Network consistently provides state-of-the-art, products and satellitedelivered services — with high performance, ease of operation, and a wide variety of entertainment options.

O

VERVIEW

Before you use your satellite receiver

, you need to install the system or have it installed by a professional technician. For a professional installation, please call the Customer Service Center at 1-800-333-DISH (3474). If you install the system yourself, use the instructions in Chapter 4.

A vital part of the installation is to set up the receiver to get the latest software from the satellite signal. If you are installing a new system and follow the instructions in

Chapter 4, your receiver will automatically get this software.

For information on the system, read Chapter 2, Parts of the System beginning on page 5.

For information on any specific feature or function, read Chapter 3,

Using The System beginning on page 17.

For information on assembling and installing a satellite system, read

Chapter 4, Installation Instructions beginning on page 49.

If you have a problem operating the system or receive an error message, use the Troubleshooting Tables beginning on page 71.

C

ONVENTIONS

U

SED IN

T

HIS

G

UIDE

To make it easy for you to use this guide, we use the following conventions:

• The names of remote control buttons and modes are all uppercase.

Example: Press the POWER button.

• Menus and options that appear on the TV screen are in bold type.

Example: Open the

Program Guide

.

• Connections on the back of the receiver are in small capital letters.

Example:

S

AT

I

N

• Select means to move the highlight to an onscreen option or choice in a list and press the SELECT button on the remote control.

Example: Select the

Locks

option.

Page 1

Chapter 1

Introduction

I

F

Y

OU

N

EED

M

ORE

A

SSISTANCE

If you need help after you read this guide, call Customer Service at 1-800-333-

DISH (3474). You can also call the Customer Service number for information on professional installation.

Q

UICK

S

TART

G

UIDE

Tip: Channels that appear in red cannot be viewed because they are not part of your subscription. You can add channels to your subscription simply by calling DISH Network at 1-800-333-DISH.

After your system has been installed, order and watch your programming using the following steps:

S

TEP

1: O

RDERING

Y

OUR

P

ROGRAMMING

1.

If the receiver is off, press the blank POWER button on the remote or press the

POWER

button on the receiver.

2.

Press GUIDE on the remote control.

You will see that some channels appear in white. These channels can be viewed immediately. However, many channels will be in red. You cannot view these channels until you order programming.

T

O ORDER PROGRAMMING

1. Display the

Important System Information

screen on your TV by pressing SYS INFO on the remote.

Note

: You can also display the


screen by turning off the receiver and pressing either the

UP

or

DOWN ARROW button on the receiver front panel.

Page 2

2.

Call the Customer Service Center at 1-800-333-DISH (3474). A customer service representative will help you with your system and will discuss the various programming packages available.

3.

Choose a package and the representative will authorize your programming.

4.

Wait a few minutes and the channels you purchased will turn from red to white, and can now be viewed.

Step 2: Finding Programs To Watch

S

TEP

2: F

INDING

P

ROGRAMS

T

O

W

ATCH

First, make sure the receiver is turned on. Press the POWER button on the remote or press the POWER button on the receiver. There are two ways to find information on programs.

• Press the

GUIDE

button. When the

Program Guide

opens, use the

UP

or

DOWN ARROW

to view information on other channels. After you have highlighted a program in the

Program Guide

, press

SELECT

to watch it.

Note

: The

Program Guide

provides a complete listing of all programs available on all channels, including those that are not in your subscription (these channels have red backgrounds).

• While viewing a program, press the

BROWSE

(

RIGHT ARROW

) button. Then press either the

UP

or

DOWN ARROW

. The information on other channels will appear in the

Browse Banner

at the bottom of the screen. Press

SELECT

to watch the program.

Tip: The system automatically displays programs based on the current day and time. You can advance the Guide to view information on future programs, but not programs that have already ended.

A

BOUT

S

ATELLITE

T

ELEVISION

Satellite television uses a satellite in a stationary orbit over the Earth to deliver television and audio programming. This type of orbit enables the satellite to stay aligned over one place on the surface of the Earth.

Once the satellite dish is aimed at the satellite, the dish does not have to move to follow it.

S

ATELLITE

S

IGNAL

Q

UALITY

R

AIN AND

S

NOW

F

ADE

Heavy rain, snow, or cloud cover can block the satellite signal, which can interrupt your programming service. By aiming the satellite dish to get the strongest signal during installation, you can help prevent rain and snow from interrupting the signal. Your service will return after the weather condition has passed.

Tip: If you lose your picture, it’s most likely due to heavy rain, snow or snow build-up on your dish.

Page 3

Chapter 1

Introduction

S

OLAR

I

NTERFERENCE

Twice a year, the sun moves to a position behind the DISH Network satellite as it orbits the Earth. The exact time of the year that this occurs varies, depending on the location, but it is near the beginning of spring and again near the beginning of autumn. The period of solar interference lasts for a few minutes at about the same time everyday for a few days during the spring and autumn, so do not be alarmed when it happens.

This is an unavoidable natural event for all television involving the use of satellites and has an adverse effect on many program providers. During this period, you will not be able to see programs on DISH Network. Once the sun has moved from behind the satellite, the programs will reappear.

Page 4

Chapter 2

Parts of the System

T

HE

R

ECEIVER

F

RONT

P

ANEL

S

MART

C

ARD

S

LOT

This slot is for a future Smart Card. No Smart Card is included with this receiver.

U

P AND

D

OWN

A

RROW

B

UTTONS

The UP and DOWN buttons change the channel on the receiver.

Note

: You can display the


screen by turning off the receiver and pressing either the

UP

or

DOWN ARROW button on the receiver front panel.

IR S

ENSOR AND

IR B

LASTER

The IR Sensor receives IR signals from the remote control. For information on the IR Blaster, see page 35, Setting Up the Receiver to Control the VCR.

P

OWER

B

UTTON AND

L

IGHT

The

POWER

button turns the receiver on and off. The light indicates that the receiver is on.

Note

: If your receiver stops responding to the remote control and front panel commands, press and hold the front panel

POWER

button for about 4 seconds. When you release the button, the receiver will reset.

Page 5

Chapter 2

Parts of the System

T

HE

R

ECEIVER

B

ACK

P

ANEL

Tighten the coaxial cable connections only by hand.

The back panel of the receiver provides the connections that you use to connect the receiver to other electronic devices. It also provides the receiver power cord and telephone jack. Depending on the setup that you use, you may only use some of these connections. For information on wiring and wiring diagrams, see the installation instructions in Chapter 4.

C

OAXIAL

C

ONNECTIONS

The three coaxial connections on the back of your receiver are color coded.

When you install your receiver or if you ever have to move it, the color coding will make it easier for you to connect the cables to the back of your receiver.

Inside the front cover of this guide are stickers that are color coded the same way as the coaxial connections. See Chapter 4 for instructions on connecting your receiver to other electronic devices using coaxial cables.

Tip: Using cable labels makes it easy to tell which cables connect to the right receiver ports.

S

ATELLITE

I

N

Connect the coaxial cable between the satellite dish and the receiver using this input. The

S

ATELLITE

I

N

connection is color coded blue.

TV S

ET

O

UT

Connect the coaxial cable between the receiver and TV using this input. The

TV S

ET

O

UT

connection is color coded white.

Tip: If you have the receiver connected to a DSL (Digital

Subscriber Line) phone line and it cannot dial out, you may have to install a DSL filter between the receiver and the telephone jack on the wall.

TV A

NTENNA

/C

ABLE

I

N

If you connect a cable TV box or a broadcast TV antenna to the receiver, use the back panel

TV A

NTENNA

/C

ABLE

I

N

connection for the local signal. The

TV A

NTENNA

/C

ABLE

I

N

connection is color coded black. See TV/Video Button on page 8 for information on how to use this input.

TV ANTENNA

/CABLE IN

T

ELEPHONE

J

ACK

Connect a telephone cable with a standard RJ-11 telephone connector to the receiver here, and then connect the cable to an active telephone line.

Note

: The receiver must be connected at all times to an active telephone line. If you install two or more receivers, each receiver must be connected at all times to an active telephone line.

Page 6

T

HE

R

EMOTE

C

ONTROL

This section describes the remote control and how to use the buttons to operate the satellite receiver.

If you lose or damage the remote control, you will not be fully able to control the receiver. If this happens, call the Customer Service Center at

1-800-333-DISH (3474) to order a replacement.

Note: This remote control shown here is for example only. The remote that came with the receiver may look slightly different.

The Remote Control

Page 7

Chapter 2


R

EMOTE

C

ONTROL

B

ATTERIES

The remote control comes with AAA batteries. When you replace old batteries, you should replace all of the batteries. Use batteries of the same kind, for

example alkaline or carbon zinc, and don’t mix batteries of different kinds.

Alkaline batteries last longer.

1.

Press down on the top of the battery cover and slide the cover off.

2.

Take out all of the old batteries.

3.

Put the new batteries in. Make sure you match the plus

(“+”) ends with the plus markings inside the battery case.

4.

Fit the battery cover’s bottom tab back into the slot at the bottom of the battery case, and slide the cover back into place.

U

SING THE

R

EMOTE

C

ONTROL

The following section describes how to use the remote control with your satellite receiver.

P

OWER

B

UTTONS

Press the

POWER

button to turn the receiver ON or OFF.

TV/V

IDEO

B

UTTON

Use this button to switch the receiver between the satellite programming and another video signal connected into the receiver’s

TV A

NTENNA

/C

ABLE

I

N

input, such as cable or broadcast TV antenna input.

M

ENU

B

UTTON

Press this button to open the

Main Menu

.

P

AGE

U

P AND

P

AGE

D

OWN

(A

RROW

) B

UTTONS

Press the PAGE UP button or the PAGE DOWN button to scan, page by page, through the

Program Guide

, a

Theme Categories

list, a

Favorite List

, an

Event Timers

list, or a list of channels.

Page 8

V

OLUME

B

UTTON

Press the minus (-) side of this button to lower the receiver sound. Press the plus (+) side of this button to raise the receiver sound. When you press the

VOLUME

button, a bar displays on the TV to show you the receiver volume.

M

UTE

B

UTTON

Press this button to turn off the receiver sound. Press it again to restore the receiver sound.

To use the

VOLUME

and

MUTE

buttons with the receiver:

1.

Press MENU .

2.

Select

System Setup

.

3.

Select

Volume Control

.

The Remote Control

4.

Select

DISH remote volume control

.

5.

Select

Save

.

G

UIDE

B

UTTON

Press the

GUIDE

button to open the

Program Guide

. When the

Program Guide

is open, press this button to switch among

Favorite Lists

.

Page 9

Chapter 2


Tip: The arrow buttons can be used to quickly navigate through menus and the program guide.

When you find a program or menu option you would like to access, just press

SELECT

.

Tip: To open some of the menus, use the matching buttons on the remote control. For example, press the

LEFT ARROW button to quickly open the Themes

Menu.

U

P

/D

OWN

/L

EFT

/R

IGHT

(A

RROW

) B

UTTONS

• When using a menu, press these buttons to move the highlight to an option.

• When watching a program, press the RIGHT

ARROW button to open the

Browse Banner

or the UP or DOWN ARROW button to change channels.

• When the

Browse Banner

is open, press the

UP

or

DOWN ARROW button to see the

Browse Banner

for the next channels.

Note

: The

Browse Banner

, like the

Program Guide

, shows information on current and future programs. It cannot show information on programs that have ended.

• When a menu offers a list of choices, press the UP or DOWN ARROW button to see more choices.

• When the

Program Guide

is open, press these buttons to move the highlight among the programs.

• When the

Browse Banner

is open, press the

RIGHT

or

LEFT ARROW button to obtain information on the next program that will be on that channel.

• When watching a program, press the LEFT ARROW button to open the


menu.

S

ELECT

B

UTTON

Press the SELECT button to select a highlighted option or program in a menu.

Tip: You can quickly change channels by using the

NUMBER buttons on the remote. Just enter the numbers for the channel you would like to view next.

N

UMBER

B

UTTONS

When watching a program or with the

Program

Guide

open, use these buttons to enter a channel number to change to that channel.

• When the

Program Guide

is open, you can skip ahead and then back a number of hours. Just enter the number you want to skip ahead (or back), and then press the

RIGHT

(or

LEFT

)

ARROW button.

• Use these buttons to enter menu option numbers instead of highlighting the option and then pressing the SELECT button.

• Use these buttons to enter numbers in a menu:

• Highlight the place where you want to enter the first number, and press the appropriate number buttons on the remote.

Page 10

The Menus

• Use the

LEFT or

RIGHT ARROW

button to move the highlight to the next place where you want to enter a number. When you are done entering numbers, press

SELECT.

R

ECALL

B

UTTON

Press the RECALL button to return to the last channel you were watching. Press it again to switch between the last two channels that you watched.

I

NFO

B

UTTON

Press this button for more information when the

Program Guide

or the

Browse Banner

is open, or when watching a program.

• When a menu is open that includes a

Help

option, press this button to see help information for that menu.

• Highlight a program in a


list and then press this button for more information on that program.

V

IEW

TV B

UTTON

Press this button to return to watching a program.

• If you are watching a program, press this button to briefly display the

Program Banner

.

• While using any menu, press this button to cancel a procedure and return to watching a program.

C

ANCEL

B

UTTON

Press this button to cancel a procedure and to return to the previous menu or to watching a program.

S

YS

I

NFO

B

UTTON

Press this button to open the

Important System

Information

screen.

T

HE

M

ENUS

The next few pages describe the menus that the receiver displays on the television screen. See the chapter titled Using the System for more details on using the menus to operate the system.

Tip: When you’re in the Program

Guide, a Theme

Category or a

Favorites List use the Information button to get a description of the program, the names of the actors, and other important details.

Page 11

Chapter 2


M

AIN

M

ENU

The

Main Menu

is the key to the menus. Each option on this menu displays another menu.

P

ROGRAM

G

UIDE

The

Program Guide

lists the available channels and programs. It also has a one-quarter screen video window option that shows the last program you were viewing.

Tip: Love sports or movies?

Choose one of these themes and the system immediately displays a list of all programs on at the current time that fit the selected category. See page 25 for details.

T

HEME

C

ATEGORIES

M

ENU

The


menu allows you to choose programs based on their contents. This menu also includes a search feature.

Page 12

The Menus

F

AVORITES

L

ISTS

M

ENU

The

Favorites Lists

menu allows you to create, change, and activate lists of favorite channels.

Tip: This menu is where you set up lists of your favorite channels. For details on setting up these lists, see page 27.

P

ARENTAL AND

S

YSTEM

L

OCKS

M

ENU

The

Parental and System Locks

menu allows you to set and use locks.

Tip: Want to keep your kids from watching certain channels or programs? Here’s where you can set locks to keep them out. For complete details, see page 36.

S

YSTEM

S

ETUP

M

ENU

The

System Setup

menu provides several features that help you set up and maintain the system.

Page 13

Chapter 2


Tip: This menu lets you set timers to remind you when that important program is on. You can also set timers to videotape events. See page 29 for complete details.

T

IMERS

M

ENU

The

Timers Menu

allows you to set up the receiver to tune in a future “event,” that is, a program. If you have a VCR connected to the receiver, you can set up a timer to start recording a program on the VCR.

D

ISH

H

OME

With

Dish Home

, you can order channels, check the news and weather, and even play games.

Page 14

C

USTOMER

S

UPPORT

The

Customer Support

menu provides convenient access to your DISH

Network account to review your statement, pay your bill, upgrade programming, and more.

The Browse Banner

T

HE

B

ROWSE

B

ANNER

You can use the

Browse Banner

(press the

RIGHT ARROW on the remote control) to change channels, or to see what other programs are available without changing the program that you are watching. The receiver displays information on the program you are watching at the top of the screen and

Browse Banner

information at the bottom of the screen.

Note

: Your

Browse Banner

may look a bit different than the one shown here.

Page 15

Chapter 2


Notes

Page 16

Chapter 3

Using the System

C

HANGING

C

HANNELS

There are three basic ways to change channels while watching a program:

• Press the remote control

UP

or

DOWN ARROW button to get to the desired channel.

• Use the remote control number pad buttons to enter the desired channel number.

• Press the

GUIDE

button and select a program from the

Program Guide

. See page 20 for more information.

U

SING THE

M

ENUS

Menus displayed on the TV screen make using the receiver and selecting programs quick and easy. Use the menus to control the receiver and to use its features, such as setting locks, choosing a program, or creating a

Favorites List

.

O

PENING THE

M

ENUS

You can open the menus in either of two ways:

• Press

MENU

to open the

Main Menu

, then select any of the other menus from the

Main Menu

.

• Use the matching button on the remote control. For example, to open the

Program Guide

, press

GUIDE

.

C

LOSING THE

M

ENUS

To close a menu and return to watching a program, press the remote control

VIEW TV button, or the remote control

CANCEL button.

Note

: The menu closes if you do not do anything in a menu for several minutes. Any unsaved changes you made will be lost.

M

ENU

O

PTIONS

A menu option looks like this.

Page 17

Chapter 3

Using the System

Tip: To quickly go to any menu option with a number next to it, just press the numbers on the remote that match that number.

H

IGHLIGHTING A

M

ENU

O

PTION

To highlight a menu option, use the remote control

ARROW

buttons to move the on-screen highlight to the menu option. When you do this, the option appears lighter than the other options. The highlight is like the one that you may have seen on a computer screen.

Compare the highlighted menu option with the non-highlighted menu option in the previous example.

S

ELECTING A

M

ENU

O

PTION

When you select a menu option, that option takes effect right away. You can select a menu option in either of two ways:

• If the option has a number next to it, press the number on the remote control number pad that matches this number. If you do this, you do not need to highlight the option first.

• Move the highlight to the menu option using the remote control Arrow buttons. Then press the remote control Select button.

L

ISTS OF

C

HOICES IN THE

M

ENUS

When you make a choice in a list, the receiver does not apply the change

until you select the

Save

or

OK

option. If you do not want to save any changes, select the

Cancel

option to discard all the changes made in the menu.

There are two types of lists:

• A single choice list allows you to select only one choice at a time. If you select another choice, your previous choice is deselected.

• A multiple choice list allows you to select more than one choice at one time. If you select another choice, your previous choice(s) stays selected.

H

IGHLIGHTING A

C

HOICE IN A

M

ENU

L

IST

Use the remote control ARROW buttons to move the highlight to the desired item in the list. The black arrows on the list show where you can move the highlight.

S

ELECTING A

C

HOICE IN A

M

ENU

L

IST

To select a choice in a list, highlight the choice and then press the remote control

SELECT button. Make sure you select the

Save

or

OK

option to save your choice. Select the

Cancel

option to discard your choice.

Page 18

When you highlight a choice in a single choice list, it looks like this. In this

example, the

Spanish

option is highlighted.

Using the Menus

When you highlight a choice in a multiple choice list, it looks like this. In this example, the

LIFE - 108

option is highlighted.

When you select a choice in a list, it looks like this:

or

C

ANCELING A

P

ROCEDURE

To cancel a procedure, you must press the remote control

CANCEL

or

VIEW TV

button before you do the last step of the procedure. If this does not work, you must finish the procedure.

Tip: You can cancel out of any menu option or the program guide at any time, and

immediately return to viewing a

program by pressing the VIEW

TV button.

l

Page 19

Chapter 3


Tip: The channel you select may display one of several program information symbols. If the program is on a channel that is not part of your subscription, the channel will be in red.

U

SING THE

P

ROGRAM

G

UIDE

The on-screen

Program Guide

provides a complete listing of the available channels and programs. You can use the

Program Guide

to change channels, to see what programs are scheduled, and to buy pay per view programs. The

Program Guide

shows which

Favorites List

is active.

• The

Program Guide

displays only the channels in the active

Favorites

List

(see page 27).

•

All Chan

- Displays all of the channels in the

Program Guide

.

•

All Sub

- Displays the channels in your subscription.

•

Favorites Lists

- You can add four

Favorites Lists

that show only the channels you want to see. For more information on creating

Favorites Lists, see page 27.

• This receiver allows you to see the program you are watching in a corner of the

Program Guide

. To do this, open the

Main Menu

. Then, select the

System Setup

option. Finally, select the

Guide Displays

option, select the

Partial Guide With Video

option.

If you prefer a bigger guide (with no video displayed), select the

Full Guide Without

Video

option, and select the

Save

option. When you first display the inset, there may be a brief delay before a picture appears.

• A red background behind a channel shows that you have not subscribed to that channel. You cannot tune in to this channel.

• The

Program Guide

shows programs that are on now and that are scheduled up to two days in advance. The guide does not show programs that have ended. You can set up the

Program Guide

to list channels in ascending order, with the highest channel number at the top, or in descending order, with the highest channel number at the bottom. To do this, open the

Main Menu

. Then, select the

System

Setup

option. Finally, select the

Channel Order

option, select the

Ascending

or

Descending

option, and select the

Save

option.

• You can set up the

Program Guide

to hide adult channels. See Hiding

Adult Channels on page 42.

Page 20

Using the Program Guide

O

PENING THE

P

ROGRAM

G

UIDE

There are two ways to open the

Program Guide

:

• Press the GUIDE button.

• Press the MENU button and then select the

Program

Guide

option.

S

ELECTING A

P

ROGRAM IN THE

P

ROGRAM

G

UIDE

1.

Use the

NUMBER PAD

buttons to enter the desired channel number.

The

Program Guide

displays a block of channels including the one that you just entered.

2.

Use the

ARROW buttons to move the highlight to the desired program.

Note

: You may press the PAGE UP or

PAGE DOWN ARROW

button to scan, page by page, through the listing of channels.

3.

You may press the

INFO

button for more information about the highlighted program.

Press the

CANCEL

button to return to the

Program Guide

.

4.

Press the SELECT button to change to the new channel.

You may skip the

Program Guide

forward or backward many hours at one time. To do this, enter the number of hours that you want to skip using the NUMBER PAD buttons. Then press the LEFT or RIGHT

ARROW

button to move back or forward, respectively.

C

LOSING

T

HE

P

ROGRAM

G

UIDE

To close the

Program Guide

and not change the channel, press the remote control CANCEL or VIEW TV button. The receiver displays the program you were watching before you opened the

Program Guide

.

Tip: The Program

Guide can display programs scheduled for some time beyond the present, but cannot display programs that have ended.

l

Page 21

Chapter 3


U

SING THE

P

ROGRAM

B

ANNER

The

Program Banner

provides information about the program you are watching. The receiver displays the

Program Banner

for a few seconds at the top of the TV screen every time you change the channel or press the remote control

VIEW

button.

Tip: You can use the Browse

Banner to see what other programs are available without leaving the program you are watching.

U

SING THE

B

ROWSE

B

ANNER

You can use the

Browse Banner

to change channels, or to see what other programs are available without changing the program that you are watching. The receiver displays information on the program you are watching at the top and

Browse Banner

information at the bottom of the

TV screen. Press the UP or DOWN ARROW to see what programs are playing on the channels above or below the one you are viewing.

Information on these programs appears at the bottom of the TV screen.

Note

: The

Browse Banner

only displays the channels in the active

Favorites List

that is indicated in the

Browse Banner

. For example, if the

All Chan Favorites List

is active, the

Browse Banner

displays all the channels. If the

All Sub

list is active, the

Browse Banner

displays only the channels in your subscription.

If you have set up the

Program Guide

to hide adult channels and the receiver is locked, the

Browse Banner

does not display such channels.

To use the

Browse Banner

:

1.

Press the remote control

RIGHT ARROW

button to open the

Browse Banner

for the program that you are watching.

Page 22

Using the Browse Banner

2.

Change the channel:

• Enter the channel number for the program that you want, using the

NUMBER PAD

buttons

• Press the

UP

or

DOWN ARROW

button to display the channel that you want.

3.

Press the RIGHT ARROW button to display the next program. Press the

LEFT ARROW

button to return to the current program.

Note

: The

Browse Banner

displays programs that are on now. If you press the

RIGHT ARROW

, it will display information on the program that is on next on the same channel. It does not display information for any other programs in the future and cannot display programs that have ended.

4.

You may press the

INFO

button for more information about the program highlighted.

5.

Press the

SELECT

button to change to the highlighted program.

6.

To close the

Browse Banner

, press the remote control

CANCEL

button. The receiver stays tuned to the program you are watching.

Tip: If the program is on some time in the future, the receiver will open the Create An

Event Timer menu.

l

Page 23

Chapter 3


Tip: If any lock is in effect that covers the pay per view program, you must enter the password using the

NUMBER

PAD

buttons. As soon as you enter the fourth digit of the password, the receiver highlights

OK.

O

RDERING

P

AY

P

ER

V

IEW

P

ROGRAMS

1.

Highlight the desired pay per view program in the

Program

Guide

. The pay per view programs are listed with the channel number as

PPV

in the

Program Guide

.

2.

Press the

SELECT

button.

3.

To buy the pay per view program, select the

Yes

option. The receiver displays a confirmation menu. Go on to step 4.

If you do not want to buy the pay per view program, press the

UP

or

DOWN ARROW

button or select the

No

or

Cancel

option.

At the confirmation menu:

4.

Select the

Yes

option to confirm the purchase. The pay per view fee will be added to your bill.

Select the

No

or

Cancel

option to cancel the purchase.

Note

: Once you confirm an order for a pay per view program, you

cannot cancel the order and you will be billed for it.

Page 24

Using Themes

U

SING

T

HEMES

T

HEMES

You can list and choose programs by the theme of their contents (for example, just movies or just sports). You can then quickly list programs based on that theme, and choose the program you want.

1.

To open the

Themes

menu, press the

LEFT ARROW button or press

MENU

and then select

Themes

.

2.

Move through the Themes menu by using the UP or

DOWN ARROWS

. You can also move a page at a time using PAGE UP or PAGE DOWN .

3.

Highlight the desired program in the program list.

4.

Press the

SELECT

button to watch the program.

Note

: If the program you highlighted is on some time in the future, the receiver will open the

Create An Event Timer

menu. See page 29 for information on using timers.

U

SING

S

EARCH

The

Search

feature of your satellite receiver makes it easy for you to find the programs you want to watch.

1.

Press

MENU-2-9

on the remote control

.

2.

The

Search

menu will open.

Tip: Want to see what movies or sports events are available for viewing? Just press the

LEFT ARROW button (

THEMES button) and use the up/down/left/right arrows to move to the theme that interests you. Press

SELECT

and you’ll see what’s playing.

l

Page 25

Chapter 3


3.

Move the highlight to the

Name

box.

4.

There are two ways to enter the name of the program you want to find:

• Use the UP , DOWN , LEFT , and RIGHT ARROWS to scroll around on the virtual keyboard and then select the letters you want.

• Some remote controls have telephone-style letters above the buttons on the

NUMBER PAD

. Use the remote control

NUMBER

PAD

buttons to enter the letters in the

Name

box. To enter an

H

, for example, press

4

twice because H is the second letter listed above the

4

on the

NUMBER PAD

. For example, if you are searching for Rudy Fremmel Presents, enter the first few letters in the title as follows:

Press three times for an

R

.

Press twice for a

U

.

Press once for a

D

.

Press three times for a

Y

.

Note

: Enter up to 14 characters (letters and spaces) for your search.

5.

When you have entered the name, scroll down to choose between two options:

Search Event Titles Only

- Select this option when you are sure the word(s) you entered are part of the event title.

Search All Event Info

- Select this option if you want to search event titles and information for the word(s) you entered.

6.

Select the

Search

option. When the search completes, you will see a screen listing the name of the program(s) and the start and stop times.

Page 26

Using Favorites Lists

7.

Highlight the program you want to watch and press

SELECT

.

8.

If the program occurs in the future, the

Create An Event Timer

menu opens. Select

Create

to record the program. See Using Timers on page 29 for more information.

U

SING

F

AVORITES

L

ISTS

Favorites Lists

allow you to display only your favorite channels in the

Program Guide

. You can create and change the lists yourself, adding and removing channels as you wish. You can have an unlimited number of favorite channels but they must be grouped into no more than four lists.

• When you make a

Favorites List

active, the

Program Guide

displays

only the channels in that list. Also, the receiver skips channels that are not on the list when you use the remote control

UP

or

DOWN

ARROW

button to change channels.

• The

All Chan Favorites List

contains all the channels. You cannot make any changes to the

All Chan

list.

• The

All Sub Favorites List

contains all the channels in your subscription. You cannot make any changes to the

All Sub

list, except by changing your subscription.

• Each

Favorites List

has a unique color in the

Program Guide

. You can give each list a name. When you first get the receiver, the four lists are named

List 1

,

List 2

,

List 3

, and

List 4

. The lists are empty until you add channels to them.

C

REATING OR

C

HANGING A

F

AVORITES

L

IST

You can create, add channels to, and remove channels from, a

Favorites

List

.

1.

Press the

MENU

button.

Tip: Favorite lists let you create lists of your favorite channels. Press the

GUIDE

button until the name of your list appears.

This way you can quickly see what programs are playing on just those channels and not every channel in your subscription.

2.

Select the

Favorites

option.

l

Page 27

Chapter 3


3.

Select the

Favorites

List that you want to create or change.

4.

Select the

Modify List

option.

Note:

At any time you can select the

Clear List

option to remove all channels from the current list. This does not apply to the

All Chan

and

All Sub

.

5.

In the

Channels

list, highlight a channel you want to add to the

Favorites List

.

Note:

You can use the number pad buttons to enter the channel number, or select the

PAGE UP

or

PAGE

DOWN option to move quickly through the list.

6.

Press the

SELECT

button to add the highlighted channel to the

Favorites List

. A check mark appears next to the channel.

Tip: You can activate a Favorites List only if you have added channels to the list.

If you have not created any

Favorites Lists, pressing the

GUIDE button switches the receiver between the

All Chan and All Sub.

7.

Repeat steps 5 and 6 until you have added all the channels that you want.

8.

To delete a channel from the

Favorites Lists

, select the channel in the list. The check mark next to the channel disappears.

9.

Select the

Save

option to save all changes to the

Favorites List

.

M

AKING A

F

AVORITES

L

IST

A

CTIVE

If the

Program Guide

is open, press the

GUIDE

button to select the next

Favorites List

. Press the GUIDE button again to scan through all the available lists.

C

HANGING THE

N

AME OF A

F

AVORITES

L

IST

1.

Press the

MENU

button.

2.

Select the

Favorites

option.

3.

Select the

Favorites List

that you want to change.

Page 28

Using Timers

4.

Select the

Edit List Name

option to open the virtual keyboard.

Tip: If you try to make an empty

Favorites Lists active, the receiver displays an Error message. You must add at least one channel to this

Favorites List before you can make it active.

Note:

You cannot change the name of the

All Chan

or

All Sub

list.

5.

Select a letter in the keypad area on the screen. Repeat to spell out the desired name. You can enter up to eight characters, including spaces. If needed, select the

space

option to insert a space in the name or the

<back

option to correct a letter.

Note:

A list must have at least one character. Two lists cannot have the same name.

Note:

At any time, you can select

Clear

to clear the name.

6.

Select

Save

.

U

SING

T

IMERS

Event timers allow you to set up the receiver to automatically change to a channel and send a signal to a VCR to record a future “event,” that is, a program. You can set an automatic event timer for a program listed with start and stop times in the

Program Guide

. A manual event timer allows you to set custom start and stop times for a timer.

E

VENT

T

IMER

T

YPES

Reminder

Reminds you that a program is about to start.

Auto-Tune

Reminds you that a program is about to start; tunes the receiver to the program when it begins.

VCR

Reminds you that a program is about to start; tunes the receiver to the program when it begins; starts a VCR to record the program. See Setting Up

the Receiver to Control the VCR on page 35.

Note

: Most TV programs and films are copyrighted. In some cases, copyright law may apply to private, in-home recording.

Tip: You can use an

Auto-Tune event timer to remind you that a program is about to start and then automatically tune the receiver to the right channel.

l

Page 29

Chapter 3


E

VENT

T

IMER

F

REQUENCIES

Once

Applies to a one-time program. If the program time changes, this timer operates at the new time. The receiver deletes this timer when the timer operates.

Mon.-Fri.

- Applies to a program that is scheduled for Monday through

Friday on the same channel at the same time each day.

Daily -

Applies to a program that is scheduled for Monday through Sunday on the same channel at the same time each day.

Weekly

- Applies to a program that is scheduled for once a week on the same channel at the same time on the same day.

Note:

You can record only the program to which the receiver is tuned. If you open any menu (including the

Program Guide

) while recording a program on videotape, the menu also will be recorded. If a program time changes by more than 24 hours, the timer will not operate.

B

EFORE AN

E

VENT

T

IMER

O

PERATES

Five minutes before an event timer operates, the receiver displays a small blinking “clock” symbol on the TV screen. This symbol disappears when the program begins. While the symbol is displayed, you may do either one of the following.

• Press the remote control CANCEL button to clear the symbol from the TV screen. This does not affect the timer; it will operate.

• Press the remote control INFO button to see more information on the event timer. If you do this, you will have the following choices:

• Select the

OK

or

Cancel

option to continue with the event timer.

Or

Select the

Stop Timer

or

No

option to stop the event timer.

Or

Note

: This stops only this instance of a Mon.-Fri., Daily or Weekly timer.

The timer will operate the next time it is scheduled. To stop all operations of such a timer, you must delete the timer. For a Reminder Event Timer, instead of having the option to stop the timer, you have the option to tune to the program.

Page 30

Using Timers

S

ETTING

U

P AN

A

UTOMATIC

E

VENT

T

IMER

1.

Select a future program using the

Browse Banner, Themes and

Search

or the

Program Guide

.

2.

Select a

Timer Type

option.

3.

Select a

Timer Frequency

option. Notice that a check mark displays in the box.

4.

Select the

Create

option to save the event timer.

Tip: You may start any timer one minute early. But if you set back-toback event timers and the second one starts early, the first one will end early.

An event timer cannot start early for a pay per view program. If you try to set a timer for overlapping events, you will get an error message.

5.

The receiver displays a timer symbol in the

Program Guide

, and also when you press the INFO button to get information about the program.

S

ETTING

U

P A

M

ANUAL

E

VENT

T

IMER

1.

Press the

MENU

button.

2.

Select the

Timers

option.

3.

Select the

Create

option. The receiver displays the

Create a

Manual Event Timer

menu.

4.

Select a

Timer Type

option.

5.

Select a

Timer Frequency

option.

Tip: Use the

Program Guide or

your printed television guide to see when the program(s) starts and stops — before you go to the Set Date/TIme for Manual Timer

menu. l

Page 31

Chapter 3


6.

Select a channel:

• Highlight a channel using the

UP

or

DOWN

ARROW

button. Then, press the

SELECT

button.

• Enter a channel number using the number buttons.

7.

Select the

Set Date/Time

option. The receiver displays the

Set Date/

Time for Manual Timer

menu.

8.

Use the

NUMBER PAD

buttons to enter the

Start Time

(this includes selecting

AM

or

PM

) and the

End Time


AM

or

PM

).

9.

Use the

NUMBER PAD


Date

.

10. Select the

Create Timer

option.

11. To create another event timer select the

Create

option again.

Note

: You cannot set a manual event timer for a pay per view event.

O

VERLAPPING

E

VENT

T

IMERS

If you try to create event timers for overlapping programs, the receiver displays a menu with the dates and times of both programs. The receiver also displays this menu if a program time has changed, causing one timer to overlap another. You must delete or edit one of the timers.

Tip: The receiver deletes Once event timers when they operate. You must delete all other types of event timers yourself.

M

AXIMUM

N

UMBER OF

E

VENT

T

IMERS

You can create a limited number of event timers. If you try to create more, the receiver displays a menu giving you the option to delete an existing timer. If you do not delete an existing timer, you will not be able to create any new ones.

Page 32

E

DITING AN

E

VENT

T

IMER

• You can edit almost any feature of an event timer.

• You can edit both automatic and manual event timers.

• Editing an automatic event timer converts the timer to a manual event timer that operates at the times you set, not the actual program times.

1.

Press the

Menu

button.

2.

Select the

Timers

option.

3.

The receiver displays the

Event Timer Management

menu.

Using Timers

4.

Select the event timer that you want to edit. A check mark appears in the box next to the event timer. Select the

Edit

option.

5.

You may change the

Timer Type

,

Timer Frequency

, or

Channel

. To do this, select each option that you want.

6.

If you want to change the

Start Time

, the

End Time

, or the

Date

, select the

Set Date/Time

option to display the

Set Date/Time for Manual Timer

menu. Otherwise, skip to step 9, below.

7.

Use the NUMBER PAD buttons to enter the

Start Time


AM

or

PM

) and the

End Time


AM

or

PM

).

8.

Use the

NUMBER PAD


Date

.

9.

Select the

Create Timer

option.

10. To edit another event timer,

Either

: Highlight that timer and select the

Edit

option again.

Or

: If you do not want to edit another event timer, press the

CANCEL button.

l

Page 33

Chapter 3


D

ELETING AN

E

VENT

T

IMER

1.

Press the

MENU

button.

2.

Select the

Timers

option.

3.



menu.

4.

Select an event timer that you want to delete. A check mark appears in the box next to the event timer.

5.

Move to

Delete

and press SELECT on the remote.

Do this again for any other timer(s) that you want to delete.

R

EVIEWING

E

VENT

T

IMERS

You can review event timers by using the


menu.

1.

Press the

MENU

button.

2.

Select the

Timers

option.

3.



menu.

Page 34

Setting Up the Receiver to Control the VCR

To use VCR Event Timers, you must connect the receiver’s back panel

C

H

3-4

output to the tuner inputs on the VCR. To use VCR Event Timers, you must set up the receiver to control the VCR.

The receiver uses an IR signal to control the VCR. This signal is much stronger than the signal the remote uses, so it can bounce off walls or other objects on its way to the VCR. This works in most home setups. However, shelves or smoked glass doors between the receiver and the VCR may block the signal. Also, if the signal must cross a very large room, or bounce off curtains, it may not be strong enough to control the VCR. Make sure that nothing blocks the signal, and that the signal can bounce off relatively nearby, light-colored, smooth surfaces.

1.

Press the

MENU button.

2.

Select the

System Setup

option.

3.

Select the

Installation

option.

4.

Select the

VCR Setup

option.

5.

Find the brand name of the VCR in the table on page 81.

6.

Set the code for the VCR using one of the following:

• Enter the first 3-digit code number from the table using the

NUMBER PAD

buttons.

• Highlight each digit of the first VCR code, and then press the

UP

or

DOWN ARROW

button until you reach the correct number and then press

SELECT

.

7.

Make sure the VCR is turned ON and the switch is set to 3 or 4 (whichever you use). Insert a rewound tape on which you want to record. The receiver starts the VCR recording, but does not turn ON the VCR, so you must do this yourself.

8.

To test the new code, highlight the

Test

option. The receiver displays a message warning you to make sure the VCR is turned ON.

9.

Press the

SELECT

button to start the test. Your VCR records for a few seconds, stops, and then rewinds. The receiver displays a message saying that your VCR test is complete. Follow the instructions on the message.

Using Timers

l

Page 35

Chapter 3


10. If your VCR did not complete the test, enter another code from the table, and then repeat steps 5 through 8.

11. Once you have found the correct VCR code select the

Save

option to save the VCR code you entered and return to the

Installation and

Setup

menu.

Note

: If the receiver can’t control the VCR, use an Auto-Tune Event

Timer to tune the receiver to the channel you want to record. Use the timers built into the VCR to start and stop the VCR at the right times.

L

OCKS

, B

LACKED

-O

UT

P

ROGRAMS

,

AND

E

VENT

T

IMERS

You must enter the receiver password before you can create an automatic event timer for a locked program, and you must order a pay per view program before you can create a timer for it. You can create a manual event timer for a locked program without entering the password. However, if you do this, or if the program is blacked out in your area, when the event timer operates the receiver may display only an error or password entry menu. If you have set a VCR Event Timer, the VCR will record only that menu.

P

OWER

O

FF AND

E

VENT

T

IMERS

If the receiver is OFF at the time an Auto-Tune or VCR Event Timer is scheduled to operate, the receiver will turn ON. Once the event has ended, the receiver will turn OFF, unless you pressed any remote control or receiver front panel buttons during the time that the timer was active.

If the receiver is OFF at the time a Reminder Event Timer is scheduled to operate, the timer will turn the receiver ON and tune it to the channel you last watched. The receiver will then display the reminder menu. You will have a few seconds to respond. If you do not respond to the reminder menu, the receiver will turn OFF.

U

SING

L

OCKS

First you set the locks; then you lock the receiver. You must lock the receiver in order to put any locks into effect. If you unlock the receiver, leave the locks unchanged, and then lock the receiver again, the same locks will be in effect as before.

H

OW TO

S

ET

L

OCKS

: A T

WO

S

TEP

P

ROCESS

1.

Create the locks that you want.

2.

Lock the receiver.

Once the receiver is locked, anyone who wants to access locked items

must enter the password.

Page 36

W

HEN

Y

OU

H

AVE

L

OCKED THE

R

ECEIVER

If you try to access a locked item or open the


menu, the receiver displays a message prompting you to enter the password.

The receiver allows you three tries to enter the correct password. If you fail to enter the correct password, the receiver does not allow more tries for several minutes.

If you enter the correct password, you can access the locked item or open the


menu.

If you exit a locked item or close the


menu, you must enter the password again to access the item or open the menu again.

If you forget your password, you will need to speak with a Customer Service Representative and may need to provide some information related to your account including a Personal Identification Number (PIN), if used. See page 44 for information on PINs.

C

REATING A

P

ASSWORD

You must lock the receiver for any receiver

Parental Locks

you set to take effect. To lock the receiver, you must first create a password. If you forget your password, you will need to call the Customer Service Center at 1-800-

333-DISH (3474).

To create a password:

1.

Press the

MENU

button to display the

Main

menu.

2.

Select the

Locks


Parental and

System Locks

menu.

Note

: If the receiver displays a message prompting you to enter a password, the receiver has already been locked.

3.

Select the Lock System o ption. The receiver displays a message prompting you to enter a password.

Note

: If this option appears as

Unlock System

instead, the receiver is already locked.

4.

Enter and verify a password, using the number pad buttons. The receiver displays stars (*) as you enter the digits of the password.

5.

Memorize your password. From now on, you must enter this password to lock or unlock the receiver.

6.

Highlight and select the

OK

option. Re-enter the password. All the locks you have set are now in effect.

Using Locks

l

Page 37

Chapter 3


C

REATING OR

C

HANGING

R

ATING

(C

ONTENT

) C

ODE

L

OCKS

Please be aware of the following: The locks use the codes that the original program providers assigned to the programs. The actual content of the programs may differ from their assigned ratings. No rating system can guarantee that all objectionable material is screened out. Like all other locks, these locks are only in effect when the receiver is locked. You can lock any program, including pay per view programs. The locks built into some televisions do not apply to satellite programs. Television program ratings differ from movie ratings.

Do the following to set program locks based on rating codes. Then, when the receiver is locked, only someone who knows the password can watch these programs.

1.

Press the

MENU

button.

2.

Select the

Locks

option.

If the receiver is locked, enter the password using the number pad buttons. The receiver displays stars (*) as you enter the digits of the password. As soon as you enter the fourth digit of the password, the receiver highlights the

OK

option.

Press the

SELECT

button.

3.

Select the

Ratings Locks

option.

Highlight the rating that corresponds to the lowest acceptable audience age. Press the

SELECT

button to lock the highlighted rating.

Note

: All ratings that are more restrictive than the selected rating are also selected. For example, if you lock PG-13 rated programs, then all programs with the R, NC-17, and NR/AO ratings are also locked.

4.

Select the expanded rating code(s), if you want to also lock these ratings.

5.

To unlock a rating code, highlight the code and press

SELECT

.

6.

Select the

Save

option to save the changes.

7.

If the receiver is not locked, you must lock it to put the locks you just created into effect.

Page 38

C

REATING OR

C

HANGING

C

HANNEL

L

OCKS

Note

: You can lock any channel, including pay per view channels.

1.

Press the MENU button.

2.

Select the

Locks

option.

3.


OK

option. Press the

SELECT

button.

Select the

Channel Locks

option.

4.

Highlight the channel that you want to lock. If necessary, press the

UP

or

DOWN ARROW

button to see the desired channel. You can also enter each channel number using the number pad buttons.

5.

Press the

SELECT

button to lock or unlock the highlighted channel. If the checkbox next to the channel has a checkmark, the channel is locked.

6.

Select the

Save

option to save the changes.

7.

If the receiver is not already locked, you must lock it to put the locks you just created into effect.

L

OCKING THE

R

ECEIVER

1.


2.

Select the

Locks

option.

3.

Select the

Lock System

option.

The receiver displays a message prompting you to enter a password.

Note


Unlock System

instead, the receiver is already locked.

4.

Enter and check a password, using the number pad buttons. The receiver displays stars (*) as you enter the digits of the password.

Memorize your password. From now on, you must enter this password to lock or unlock the receiver.

5.

Select the

OK

option. Enter the password again.

Using Locks

l

Page 39

Chapter 3


U

NLOCKING THE

R

ECEIVER

If you unlock the receiver, leave the locks unchanged and then lock the receiver again, the same locks will be in effect as before.

1.

Press the

MENU

button to display the

Main Menu

.

2.

Select the

Locks

option.

3.

With the receiver locked, you must enter the password using the NUMBER PAD buttons. The receiver displays stars (*) as you enter the digits of the password. As soon as you enter the fourth digit of the password, the receiver highlights the

OK

option.

4.

Press the SELECT button.

5.

Select the

Unlock System

option

.

Note


Lock System

instead, the receiver is already unlocked.

L

OCKING THE

R

ECEIVER

F

RONT

P

ANEL

C

ONTROL

B

UTTONS

This keeps anyone from changing the channel, but it does not lock the remote control buttons. Remember that you must lock the receiver for this lock to take effect.

To lock the receiver front panel buttons, do the following:

1.

Press the

MENU button.

2.

Select the

Locks

option.


OK

option.

Press the

SELECT

button.

3.

Select the

Front Panel Lock

option.

4.

Select the

Yes

option.

5.

If the receiver is not locked, you must lock it to put the lock you just created into effect.

Page 40

Using Locks

U

NLOCKING THE

R

ECEIVER

F

RONT

P

ANEL

C

ONTROL

B

UTTONS

To unlock the receiver front panel buttons, you must use the remote control.

1.

Press the

MENU button.

2.

Select the

Locks

option.

If the receiver is locked, enter the password using the

NUMBER PAD

buttons. The receiver displays stars (*) as you enter the digits of the password. As soon as you enter the fourth digit of the password, the receiver highlights the

OK

option.

Press the

SELECT

button.

3.

Select the

Front Panel Lock

option.

4.

Select the

Yes

option.

L

OCKING

P

AY

P

ER

V

IEW

P

ROGRAMS

This locks all pay per view channels. Remember that you must lock the receiver for this lock to take effect.

You also can lock one or more pay per view channels by using channel locks or rating locks.

1.

Press the

MENU button.

2.

Select the

Locks

option.


OK

option. Press the

SELECT

button.

3.

Select the

Lock PPV

option.

4.


To unlock pay per view programs:

5.

Press the

MENU button.

Tip: If this option appears as Unlock

PPV instead, pay per view programs are already locked.

l

Page 41

Chapter 3


Tip: If the receiver displays a message prompting you to enter a password, it already has been locked.

Tip: If this option appears Unhide

Adult instead, the adult channels are already hidden.

6.

Select the

Locks

option.

If the receiver is locked, enter the password using the

NUMBER PAD buttons. The receiver displays stars (*) as you enter the digits of the password. As soon as you enter the fourth digit of the password, the receiver highlights the

OK

option.

Press the

SELECT

button.

7.

Select the

Unlock PPV

option.

Note

: When you select this option, you unlock all pay per view channels.

H

IDING

A

DULT

C

HANNELS

This keeps the

Program Guide

,

Themes

lists, and the

Browse Banner

from displaying adult channels. It keeps anyone from choosing such channels by using the UP or DOWN ARROW buttons or the remote control

NUMBER PAD

buttons. Remember that you must lock the receiver for this lock to take effect.

To hide adult channels:

1.


2.

Select the

Locks

option.


OK

option. Press the

SELECT button.

3.

Select the

Hide Adult

option.

4.


To show adult channels:

1.

Press the

MENU button.

2.

Select the

Locks

option.


OK

option. Press the

SELECT

button.

3.

Select the

Show Adult

option.

Page 42

O

PENING A

L

OCKED

I

TEM

,

OR

O

PENING THE

L

OCKS

M

ENU

1.

Select an item that is locked.

2.

The receiver displays an

Attention

message telling you that the item or menu is locked.

3.

Enter the password using the number pad buttons. The receiver displays stars (*) as you enter the digits. As soon as you enter the fourth digit of the password, the receiver highlights the

OK

option.

4.

Press the

SELECT

button.

C

HANGING THE

R

ECEIVER

P

ASSWORD

1.

Press the

MENU

button.

2.

Select the

Locks

option.


OK

option.

3.

Press the

SELECT

button.

4.

Select the

Change Password

option.

5.

Enter the current password using the number pad buttons.

As soon as you enter the fourth digit of the password, the receiver highlights the

OK

option.

6.

Press the

SELECT

button.

7.

Enter the new password using the number pad buttons.

As soon as you enter the fourth digit of the password, the receiver highlights the

OK

option.

8.

Select the

OK

option to change the password.

9.

Enter the new password again, using the NUMBER PAD buttons. The receiver displays stars (*) as you enter the digits of the password. As soon as you enter the fourth digit of the password, the receiver highlights the

OK

option. Press the

SELECT

button.

Memorize the new password. From now on, you must enter this password to lock or unlock the receiver.

Using Locks

l

Page 43

Chapter 3


P

ERSONAL

I

DENTIFICATION

N

UMBER

You can set up a Personal Identification Number (PIN) for call-in requests

only. Anyone calling the Customer Service Center must provide this PIN to make any changes to your account. You may call the Customer Service

Center at any time to set up a PIN.

If you forget your PIN, you will need to call the Customer Service Center.

The representative may ask for more information to make sure that you are authorized to make changes to your account.

U

SING

C

ALLER

ID

Caller ID

displays on your TV the names of people as they call you if you

subscribe to Caller ID from your local phone company. To use this feature, make sure you have a phone line connected to the receiver and that the

Caller ID

feature is enabled. After you turn on

Caller ID

, it stays on until you decide to turn it off.

Note

: For best performance, make sure your system is properly grounded.

C

ALLER

ID S

CREENS

When you receive a call, you will see a

Caller ID

popup screen.

You can select

OK

to eliminate the message. If you do nothing, it will disappear after 20 seconds.

Page 44

If you are in a menu when a call comes in, you will see a different

Caller ID

popup screen.

Using Caller ID

Attention

Incoming call:

Name: DOE JOHN

Phone: 303-555-1234

OK

T

O

T

URN THE

C

ALLER

ID O

N AND

O

FF

1.

Press

MENU

.

2.

Select the

System Setup

option.

3.

Select the

Installation

option.

4.

Select the

Caller ID

option. The following screen will display.

5.

Highlight

Enable Caller ID

or

Disable Caller ID

and press

SELECT.

6.

Select

Save

.

l

Page 45

Chapter 3


R

ESTARTING THE

R

ECEIVER

If your receiver stops responding to remote control or front panel commands, press and hold the front panel

POWER

button for 4 seconds.

When you release the POWER button, the receiver will restart.

R

ESETTING THE

R

ECEIVER TO

F

ACTORY

S

ETTINGS

Use these instructions if you want to reset the receiver to be the same as when it was shipped.

Note

: Resetting the receiver discards all Favorite Lists except the

All Chan

and

All Sub

lists.

Note

: If you have set any locks on the receiver, and the receiver is locked, these locks will be kept. If the receiver is unlocked, any such locks will be lost. You cannot reset the receiver to default settings to discard a password you have forgotten. Only the Customer Service Center can reset the receiver to bypass a receiver lock.

1.


2.

Select the

System Setup

option.

3.

Select the

Installation

option.

4.

Select the

Factory Defaults

option.The receiver displays a

Warning

message, prompting you to confirm that you want to reset the receiver.

5.

Select the

Yes

option to confirm the reset. The receiver resets, and then displays the

Installation and Setup

menu.

Tip: You can choose an alternate language (if available) but this applies only to the audio part of a program and does not change the language used in the menus displayed by the receiver.

C

HANGING

P

ROGRAM

L

ANGUAGES

You may be able to change the language of some programs. An alternate language may not be available for all programs. Some programs, such as movies, show at the start whether an alternate language is available. An alternate language applies only to the audio part of a program and does not change the language used in the menus displayed by the receiver.

1.


Page 46

Testing the Phone Connection

2.

Select the

System Setup

option.

3.

Select the

Alternate Audio

option.

4.

Select the language you want in the

Languages

list.

Note

:

Alternate

provides visually-impaired customers with a visual description of the program.

5.

Select

Save

to save your language choice. The receiver displays the

System Setup

menu.

6.

Press

VIEW TV

to exit the

System Setup

menu.

T

ESTING THE

P

HONE

C

ONNECTION

S

TARTING A

T

EST

1.


2.

Select the

System Setup

option.

Tip: Before you do the telephone test, make sure that an active telephone line is connected to the Telephone

Jack on the receiver back panel.

3.

Select the

Diagnostics

option.

T

ELEPHONE

C

ONNECTION

T

EST

This test checks that the receiver telephone connection is correct. Select the

Connection

option to begin the test. The receiver displays a message asking you to wait until the test is done.

• If the telephone connection is correct, the receiver displays a

Phone

Connection OK

message.

• Select the

Dial Out

option so the receiver can make a toll-free call to the

Customer Service Center. Press the

SELECT

button to start the call.

When the call is done, select the

Cancel

option to exit the test menu.

• If the telephone line is not connected properly, the receiver displays a failure message. Check the telephone connection and then repeat the test.

Note

: If you have the receiver connected to a DSL (Digital Subscriber

Line) phone line, it may cause this test to fail. If so, you will need to install a DSL filter between the receiver and the phone jack on the wall.

Tip: You can get a

DSL filter from your Internet

Service Provider or a local electronics parts store.

l

Page 47

Chapter 3


S

ETTING

U

P THE

R

ECEIVER FOR

C

HANNEL

3

OR

4

Your receiver comes preset to tune to channel 3 on the TV. If you need to change the channel your TV uses, do the following:

1.

Press the

MENU

button.

2.

Select

System Setup

.

3.

Select

3/4 Modulator

. The

Select Output Channel

screen displays.

4.

Select either

Channel 3

or

Channel 4

.

5.

Select

Save

.

6.

Tune your TV to the same channel (3 or 4) that you selected on the

Select Output Channel

screen.

Page 48

Chapter 4

Installation Instructions

How to Use these Instructions

These instructions guide you through the installation of a satellite system which includes your DISH Pro receiver (included with this manual), and a DISH Pro antenna system that can be identified by the DISH Pro logo shown below.

Connecting Your TV and VCR

Use the following diagram and instructions to connect the satellite receiver to a dish antenna, TV, and VCR (optional).

Page 49

Chapter 4

Installation Instructions

Tip: Using cable labels makes it easy to tell which cables connect to the receiver ports.

Sat In -

Connect a coaxial cable between the DishPro LNBF and

S

AT

I

N

on the back of the receiver. Peel off the blue sticker and affix it to the cable close to where it connects to the

S

AT

I

N

connection on the back of the receiver.

TV Set Out to a TV

- Connect a coaxial cable between the

TV S

ET

O

UT

on the receiver an the TV’s input. Peel off the white sticker and affix it to the cable close to where it connects to the

TV S

ET

O

UT


TV Set Out to a VCR

(Optional) - Connect a coaxial cable between the

TV S

ET

O

UT

on the receiver and the VCR’s input. Connect another cable between the VCR’s output and the TV’s input.

Set the receiver to tune to channel 3 or 4

- Make sure the TV and

VCR (if installed) are on the channel you set in the 3/4 Modulator screen. The receiver comes preset to channel 3. See Setting Up the

Receiver For Channel 3 or 4 on page 48.

Installing a DISH 500 Antenna

Note

: If you have a Dish antenna system already installed, and the dish has been pointed for the strongest possible signal strength, you can skip this chapter and go directly to Appendix A to install the satellite receiver in an existing system.

The first step in installing your dish antenna is to assemble the satellite dish, mount it, and point it in the general direction of a satellite. To do this, follow these instructions:

Finding the Satellites

You need to find the satellites in the sky. To do this, you need to know the azimuth angle (the south, southeast, or southwest direction to the satellites) and the elevation angle (the angle up to the satellites) from your location, and the skew angle .

1.

Make sure that the remote control batteries are fresh, and are installed properly.

2.

Turn ON the television and receiver.

Page 50

Installing a DISH 500 Antenna

3.

Display the

Point Dish and Signal Strength

menu by pressing MENU and and then 6-1-1 (unless the receiver already displays this menu).

4.

Select

Peak Angles

.

5.

Enter your ZIP code in the

ZIP Code

field.

6.

Select the

Dish 500

option.

7.

The menu displays the azimuth, elevation, and skew angles. Write down these numbers in the blanks provided in the margin.

8.

Select

Cancel

to exit out of this menu and return to the

Point

Dish/Signal

menu.

9.

Go to Mounting the Dish on page 52.

Azimuth:

Elevation:

Skew:

Page 51

Chapter 4


Mounting the Dish

1.

Using these azimuth and elevation angles, find a location for the satellite dish which can be pointed towards the satellites located at these angles.

With a compass, find the required azimuth angle. Then, use the elevation angle to find out how high the satellites are in the sky from your location.

Make sure nothing blocks the line of sight between the dish and the satellites.

2.

Mount the mast to a solid surface so that the dish antenna cannot move or be bumped out of adjustment. Keep in mind that physical and environmental conditions can block your satellite dish’s ability to receive a clear satellite signal. The conditions to be aware of are: Eaves and overhangs on your building or house, wind, plant growth, and deterioration of the mounting surface. Never mount to a tree.

NO YES

3.

Align the top part of the mast so that it is absolutely vertical, as shown below. If the top part of the mast is off vertical by only a few degrees, it will be difficult or maybe even impossible for you to find the satellites. Take at least two readings with a bubble level, on the upper mast, that are 90 degrees apart from one another.

Top Part of Mast

Bubble Level

Mast

Page 52


4.

Assemble the satellite dish as shown below, except do not attach the Ybracket or LNBF at this time.

5.

Loosen both skew bolts and set the skew by rotating the dish mounting bracket to align the red mark with the required angle on the skew scale which you wrote down on 51. Tighten the skew bolts securely to keep the dish from rotating. Once the skew is set, do not try to fine-tune this angle

when aiming the dish.

6.

Set the elevation by tilting the dish mounting bracket to align the red edge with the required angle from page 51 on the elevation scale. Tighten the elevation bolts, but do not tighten the pivot bolt at this time.

7.

Slide the dish assembly down onto the mast. Make sure the pivot bolt rests on the top of the mast. Turn the dish assembly so that it points in the general direction of the satellites, using the azimuth angle from 51.

Page 53

Chapter 4


8.

Thread the RG-6 coaxial cable through the mast support arm and

the Y-bracket. This cable should be long enough to run from your receiver to your LNBF.

Note

: See Running Coaxial Cables on page 67 for cable installation guidance.

Note

: You can have as much as 200 feet of cable between the DishPro

LNBF and the DishPro receiver. However, you must use only RG-6 coaxial cables rated for 950 to 2150 MHz. Some cables may say "Swept tested for

2150 MHz." If you have any doubt about this, ask your DISH retailer, or look on the container the cable came in. Do not use cable company TV cables or cables from other satellite TV systems not rated for 950-2150

MHz. These other cables may cause signal loss. Do not use existing cables such as RG-59. Also, be sure that any outdoor connections are made using waterproof F-connectors.

Page 54

9.

Attach the Y-bracket, using the Y-bracket screw.

10. Connect the RG-6 cable from the DISHPro

S

AT

I

N

connection on the back of the receiver directly to port 1 of the DISHPro Twin LNBF, as shown below. Be sure there are no multi-dish switches between the LNBF and the receiver.

Tighten all of the coaxial cable connection only by hand. If you use a wrench, you may over-tighten the connections and damage your equipment. Such damage is not covered by the Limited Warranty.

P o r t 2

P o r t 1

Connect to Port 1. It’s on the left when the LNBF is pointed towards you

11. Attach the LNBF to the Y-bracket using the two LNBF screws.


12. You should see the

Point Dish/Signal

menu. If not, open the

Main Menu

, select

System Setup

, then

Installation

, then


(press

MENU and then press 6 1 1 on the remote).

13. Select

Check Switch

. The

Check Switch

screen will open.

14. Select

Test

. The receiver shows you a message that it is checking the switches.

15. When the check switch procedure finishes, you will see an installation summary screen similar to the one below. In the

Satellite

line, you will see

“Conn.” In the

Device

line, you will see “Twin” twice. This indicates that your receiver has confirmed the connection with your DishPro Twin LNBF is working. The Transponder line may show two “Xs.” This is OK and does not indicate a problem with the receiver.

16. Select

Cancel

or

OK

to return to the


screen. Make sure the check mark is next to

119 West

. If not, move the highlight to

119 West

and press

SELECT

. Notice the signal strength bar. This is used to help you aim the dish by showing the strength of the signal you are receiving. Look at the signal strength bar while you aim the dish.

Don’t stand in front of the dish while you aim it, because your body will block the satellite signal. After you adjust the aim, let go of the dish so that you can get a good signal reading after the dish settles back in place by itself. Do not change the skew setting.

Tip: Have one person aim the dish while another watches the signal strength or listens to the signal tone.

Page 55

Chapter 4


17. Turn the dish back and forth very slowly, until the signal strength bar turns

green. This shows you’ve found the signal.

Note

: If you cannot find the signal, turn the dish back to the first azimuth angle. Then, loosen both elevation bolts just enough so you can tilt the dish.

Tilt the dish elevation up by two degrees, and then tighten both bolts. Now, turn the dish back and forth again. If you still can’t find the signal, tilt the dish up again very slightly and turn the dish back and forth until you find the signal.

18. Once the signal strength bar is green, turn the dish back and forth just a

little, to where the signal strength bar shows the strongest signal. When you find the strongest signal, tighten both mast clamp bolts. Then loosen both elevation bolts, just enough so you can tilt the dish. Tilt the dish up and down just a little, to where the signal strength bar shows the strongest signal. Do not adjust the skew. When you find the strongest signal, tighten all bolts in the dish assembly so the dish cannot be moved.

19. You are now ready to verify reception from both satellites. Select the

Check

Switch

option. When the

Check Switch

menu opens, select

Check

or

Test

.

The receiver shows you a message that it is checking the switches. When the procedure is finished, you will see an

Installation Summary

screen.

This screen may look different than the one shown below. However, you

must see that you have signals from both the

110 West

and

119 West

Satellites, you see “All” twice in the

Transponder

line, and the message

“Satellite reception verified. Press

CANCEL

or

OK

to exit this menu.”

Page 56

20. If you do not see “110” under

Dish Input 2

:


• Make sure the skew angle you wrote down on page 51 is exactly the same as the skew angle you set in step 5 on page 53. If it is not, reset the skew angle as described on page 53. After you reset the skew angle, go back page 55 and start over from step 16.

• If “119” is shown under

Dish Input 2

, move the dish approximately 9° to the east and restart the procedure at step 12.

21. Look at the


menu. If you have good signal strength with the check mark in

119 West

, move the check mark to

110 West

. If you have good signal strength on

110 West

, go to step 22.

If you do not have good signal strength with the check mark in

110 West

, go back to Step 17, and fine-tune the dish but with the check mark in

110

West

instead of

119 West

. While the 110 West and 119 West signals will not be equal, you should be able to fine-tune the dish until you have the strongest possible signal from both satellites.

22. Select Cancel to exit the


menu. An Attention screen will open asking the mounting and positioning of your dish is complete with a “Locked” indication in the Point Dish/Signals screen. If the answer is yes, select

Yes

.

If the answer is

No,

you will need to repoint your dish following the preceding steps until the mounting and positioning is complete and you do

have the “Locked” indication.

23. After you select

Yes

, the receiver will begin taking a software upgrade. You will see a

Warning

that “Vital program information will now be downloaded into your receiver.” You will also see a status bar showing the progress of this upgrade.

24. Once the software upgrade is complete, you will see a message that your receiver’s memory is being upgraded.

Do not disturb the receiver while the receiver’s memory is being upgraded.

Note

: If you are installing other DishPro receivers, be sure to run

Check

Switch

on all of them, and allow them to take the necessary software upgrade.

25. When the memory has been upgraded, your installation is complete.

Page 57

Chapter 4


Installing a Multiple Dish DishPro System

Note

: You cannot use DishPro LNBFs and switches (those marked with the

DishPro logo) with Legacy (non-DishPro) switches and LNBFs (those without the DishPro logo). You must install your DISH antenna system with either all

DishPro LNBFs and switches or all Legacy LNBFs and switches. If you mix the two, the system will not work.

Note

: You can have as much as 200 feet of cable between the DishPro LNBF and the DishPro receiver. However, you must use only RG-6 coaxial cables rated for 950 to 2150 MHz. Some cables may say "Swept tested for 2150 MHz."

If you have any doubt about this, ask your DISH retailer, or look on the container the cable came in. Do not use cable company TV cables or cables from other satellite TV systems not rated for 950-2150 MHz. These other cables may cause signal loss. Do not use existing cables such as RG-59. Also, be sure that any outdoor connections are made using waterproof F-connectors.

Once you have installed the DISH 500 with its DishPro Twin LNBF using the preceding instructions, you can install a DISH 300 with a DishPro LNBF as follows:

1.

Turn on the television and the receiver if they are not already on. You should see the


screen. If not, open the

Main Menu

and press

6

-

1

-

1 on the remote.

Azimuth:

Elevation:

2.

Make sure the check mark is next to the satellite your dish will be pointed toward.

3.

Select

Peak Angles

and then select the

Dish 300

option.

4.

Use the number buttons on the remote to enter your ZIP code to get the necessary azimuth and elevation. Write these numbers down in the spaces provided in the margin.

5.

Mount the dish antenna following the mounting instructions that came with it.

6.

Connect an RG-6 cable from the DishPro

S

AT

I

N

connection on the receiver directly to the DishPro LNBF on the Dish 300.

Make sure t

here are no multi-dish switches between the LNBF and the DishPro receiver.

7.

Select

Cancel

to go back to the


screen.

Page 58


8.

Select

Check Switch

. When the

Check Switch

screen opens, select

Test

.

9.

When

Check Switch

is complete, you will see an


screen similar to the one shown next. It will show a connection (“Conn” next to satellite) and

Single

device under

1

(Dish Input). It may also show an

X

on the Transponder line

.

This is OK and does not mean there is a problem with the system.

10. Press CANCEL to exit back to the


menu.

11. Point the dish for the strongest possible signal, following the instructions that came with it and the DishPro wiring diagrams that start on page 60.

12. Connect any switches in your system, using the instructions which came with the switch(es).

13. Select

Check Switch

from the


menu. When the

Check

Switch

menu opens,

Test

. When the procedure completes, you will see the


screen again. This time you should see confirmation for all satellites your dishes are pointed at, and “Satellite reception verified.” You should also see that the switch(es) in your system has been correctly identified.

Refer to the DishPro wiring diagrams for examples of installation summary screens.

14. Press

CANCEL

to exit this menu, and then

Cancel

to exit the

Point

Dish/Signal

screen. If you have any other receivers in your system, make sure you run

Check Switch

on each of them, and allow each to take the software upgrade, as needed.

Page 59

Chapter 4


DishPro Wiring Diagrams

DISH 500, One DishPro Twin LNBF, Two DishPro Receivers

This diagram leaves out grounding to be clear. Make sure you ground the system per the National Electrical Code (NEC) and all local electrical codes.

When you set up your system following this diagram and run

Check Switch

the


screen should look similar to the one shown below.

Page 60

DishPro Wiring Diagrams

DISH 500, One DishPro Quad LNBF, Four DishPro Receivers


To four DishPro receivers


Check Switch

the



Page 61

Chapter 4


DISH 500 with a DishPro Twin LNBF, One DISH 300 with a

DishPro LNBF, DP34 Switch, Four DishPro Receivers


Page 62

Two DP34s for

Eight DishPro Receivers

Three DP34s for

Twelve DishPro Receivers


Check Switch

the




Two Dishes, Three Single-Output DishPro LNBFs, Three

Cables, DP34 Switch, Four DishPro Receivers


DISH 300

Another DISH Network Satellite

DISH 500

110 West and 119 West

DishPro

LNBFs

To DishPro Receiver Tuner Inputs

One DP34 for four

DishPro receivers


Check Switch

the



Page 63

Chapter 4


Two Dishes, One DishPro Twin LNBF, One DishPro Single

LNBF, One DishPro Compliant Splitter, Two DishPro 21

Switches, Two Receivers


*

* When using a DishPro compliant splitter to split the signal from a

DishPro single LNBF, the receiver whose DP21 switch is connected to the passing side of the splitter must be plugged into a live power outlet at all times. If not, the DishPro single LNBF will not have any power and will not be able to provide satellite signal to the other receiver.


Check Switch

the



Page 64


Two Dishes, Two DishPro Single LNBFs, Two DishPro

Compliant Splitters, Two DishPro 21 Switches, Two Receivers


* *

* When using a DishPro compliant splitter to split the signal from a

DishPro single LNBF, the receiver whose DP21 switch is connected to the passing side of the splitter must be plugged into a live power outlet at all times. If not, the DishPro single LNBF will not have any power and will not be able to provide satellite signal to the other receiver.


Check Switch

the



Page 65

Chapter 4


One DISH 500 with a DishPro Twin LNBF, One DISH 300 with a

DishPro Single LNBF, and One DP21 Switch


Page 66

Note

: This setup supports only one receiver from three satellite locations and the other receiver from only two satellite locations.

Running Coaxial Cable

Running Coaxial Cable

1.

Using the shortest path possible, run the coaxial cable(s) from the ground block or switch to the satellite receiver(s). Do not kink or pinch any cable.

Cables should be bent only in gentle curves.

Do not use a longer cable between the satellite dish and the receiver than is specified in the DishPro or Legacy system installation instructions. If your system requires more cable than the limit specified in these installation instructions, you should consider having the system professionally installed.

2.

Put a drip loop in each cable at a point before it enters the building. A drip loop allows moisture to drip from the cable before it runs into the building.

Before drilling any holes in the wall or roof of your building, make sure that there are no wires or pipes in the area of the holes. If you are not comfortable doing this, contact a professional in your area. Make sure that you follow all safety instructions and building codes.

3.

Locate each receiver inside the building, against or near an outside wall.

Then drill a hole through the outer wall to pass a cable inside the building. If a receiver is located in an interior room, run a cable through the outside wall, and into an attic, basement, or crawl space in order to reach the receiver.

4.

Seal all holes that you drill in the building with silicone or other weatherproof sealant after installation. Once each cable is inside the building, you may attach it to a wall receptacle or directly to a receiver.

Tighten the back panel coaxial cable connections only by hand. Using a wrench may over-tighten the connections, causing damage. Such damage is not covered by the Limited

Warranty in the User Guide that came with the system.

Page 67

Chapter 4


Connecting the Receiver to a Phone Line

You must keep the receiver connected to an active telephone line.

Otherwise, you may not be able to order pay per view programs or use all of the Dish Interactive features. Run a telephone cable with a standard RJ-11 connector from the receiver’s back panel PHONE JACK to an active telephone connection.

Note:

You may be able to use a wireless telephone extender. However, this may not support all the features of some receivers, such as Caller ID.

Note

: If you have a Digital Subscriber Line (DSL), you may have to install a DSL filter between the receiver’s back panel

PHONE JACK

and the telephone wall jack to successfully connect with the DISH Network. You can obtain a filter from your DSL provider.

You must also set up the receiver for your telephone system (touchtone or rotary/pulse), and set a telephone number prefix, if you need a prefix to make an outside call.

1.

Display the

Installation and Setup

menu (press MENU then 6-1-4 ).

2.

Select the

Telephone System


Telephone System

Setup

menu.

3.

Select the

Touch Tone

or the

Rotary/Pulse

option in the

Phone Type

list.

Note:

Usually, you need a telephone number prefix only for business installations. For most residential installations, all you need to do is set the telephone system type. The default setting of

No Prefix needed

will allow correct dialing. If this is the case, select the

Save

option to save the above setting, and stop here. If you do need to set a prefix, then instead of selecting the

Save

option, go on to step 4.

4.


Outside Line Prefix

list. Press the SELECT button to select the highlighted option.

Page 68

Connecting the Receiver to a Phone Line

5.

Select one of the following:

• If you do not need to dial a prefix, select the

No Prefix

option.

• If you need to dial a prefix (for example, dial 9 to get an outside line), select the

Prefix Code

option. The receiver displays the same number of boxes (highlighting the first box) where you must enter the digits.

Use the Number Pad to enter the prefix code. As you enter each number, the highlight moves to the next box.

6.


Save

option. Press the

SELECT

button to save the settings.

Page 69

Chapter 4


Notes

Page 70

Chapter 5

Reference

T

ROUBLESHOOTING

T

ABLES

Use these tables if you have problems using the system before calling the

Customer Service Center. Many problems arise from misunderstandings of how the system works, especially when you are just becoming familiar with it. These tables cover many problems, usually with a simple solution for each one. To solve a particular problem, do the following:

1. Review the section in this Guide that relates to the problem.

2.

If you cannot find a solution, then find the section in the following tables that relates to the problem.

• Read the What’s Happening column until you find the problem.

• Read the information in the Possible Reason column.

• Try each of the suggested solutions in the What to Do column.

3.

For more information, call the Customer Service Center at 1-800-333-DISH

(3474).

Note:

Before calling the Service Center, have ready the date of purchase and either your customer account number, the receiver conditional access number, or the receiver model number. Display the Important System Information menu to find these numbers (See Ordering your Programming on page 2). Also, write down any error messages that the receiver displays on the television screen.

Page 71

Chapter 5

Reference

O

N

-S

CREEN

M

ESSAGES

This table describes some on-screen messages in the order of their message numbers. Find the message number in the upper right corner of the message displayed on your TV screen, and then find the matching number in this table.

Message Number

001

002

003, 004

005

006

008

011, 012

Possible Reason What to Do

•

•

•

•

•

There may be a problem with the multi-dish switch.

Heavy rain, snow, or cloud cover may be interfering with transmission of the satellite signal, or there may be other interference.

The wrong type of coaxial cable may be used in the system, or the cable run length may be too long.

Or, there may be a problem with the multi-dish switch.

The receiver may not yet have been authorized. The satellite dish may have moved so that it is no longer picking up the satellite signal. The cable connections may have loosened or have moisture inside. There may be an interruption of the satellite signal.

The receiver may not be connected to an active telephone line.

• Check the coaxial cables and their connections to and from the multi-dish switch. Make sure that all required cables are in place, and check that all cable connections are tight and dry (for outdoor cables). If this does not work, call the Customer Service

Center for help.

• Note the local weather conditions. Remove any snow or other debris which may have collected on the satellite dish.

Make sure that the satellite dish has a clear line of sight to the satellite. Check whether branches or leaves have grown into the line of sight.

• Make sure that the satellite dish is aimed at the satellite. Check the strength of the signal using the


menu.

Consult your installer to re-aim the dish, if necessary, to obtain the strongest possible signal.

• Make sure the system uses RG6 coaxial cable; if not, call your dealer or installer.

• Check the dish-to-receiver cable run length; if it is over 100 feet, call your dealer or installer.

• Check the coaxial cables and their connections to and from the multi-dish switch. Make sure that all required cables are in place, and check that all cable connections are tight and dry (for outdoor cables).

• If this does not work, do the

Check Switch

test.

• If you have authorized the receiver, wait a few minutes to see if the message is removed. Make sure that all required cables are in place, and check that all cable connections are tight and dry

(for outdoor cables).

• Make sure that the satellite dish has a clear line of sight to the satellite. Check whether branches or leaves have grown into the line of sight.

• Check that the

Signal Strength

bar in the

Point Dish/

Signal

menu is green and displays the word

Locked

. If not, contact your installer to re-aim the satellite dish. If you have not authorized the receiver, call the Customer Service Center for help.

• You must connect the receiver to an active telephone connection at all times. If you install two or more receivers, you must connect each receiver to an active telephone connection at all times.

• Review your pay per view purchases to check the credit limit.

• The credit limit may have been suspended.

• Maybe the receiver is connected to a DSL (Digital Subscriber

Line) phone line.

• Viewers in specific areas are prohibited from watching certain programs.

For example, viewers who live close to a particular football stadium may be prohibited from watching football games that are played in that stadium.

• Install a DSL filter between the receiver and the telephone wall jack. You can obtain the filter from your DSL provider.

• Remember that the program providers specify which programs are “blacked out” for which viewers, not DISH Network™.

Page 72

Troubleshooting Tables

Message Number

013, 014

015

018

022

026

028

032

059

060


•

•

•

•

•

•

•

You may have tried to tune to a program on a channel which you have not bought.

You may have just plugged in the receiver, and it is acquiring the satellite signal. Or, the receiver may have temporarily lost the signal.


The credit limit may have been exceeded.

The receiver may not yet have been authorized. The satellite dish may have moved so that it is no longer picking up the satellite signal. The cable connections may have loosened or have moisture inside. There may be an interruption of the satellite signal.

The receiver may have temporarily lost the satellite signal.

The receiver may need to get new software before you can use it to order pay per view programs.

• You must buy a channel before you can tune to a program on that channel. Call the Customer Service Center to buy the channel, or if you believe this message was displayed by mistake.

• Wait a few minutes to see if the message is removed. Make sure that all required cables are in place, and check that all cable connections are tight and dry (for outdoor cables).


• Check that the

Signal Strength

bar in the

Point Dish/

Signal


Locked

. If not, contact your installer to re-aim the satellite dish.

• You must connect the receiver to an active telephone connection at all times. If you install two or more receivers, you must connect each receiver to an active telephone connection at all times.

• Review your pay per view purchases to check the credit limit.

Call the Customer Service Center for help checking the credit limit, and/or to get authorization to make a purchase.

• If you have authorized the receiver, wait a few minutes to see if the message is removed. Make sure that all required cables are in place, and check that all cable connections are tight and dry

(for outdoor cables).

• Make sure that the satellite dish has a clear line of sight to the satellite. Check whether branches or leaves have grown into the line of sight.

• Check that the

Signal Strength

bar in the

Point Dish/

Signal


Locked

. If not, contact your installer to re-aim the satellite dish. If you have not authorized the receiver, call the Customer Service Center for help.

• Wait a few minutes to see if the message is removed. Make sure that all required cables are in place, and check that all cable connections are tight and dry (for outdoor cables).


• Check that the

Signal Strength

bar in the

Point Dish/

Signal


Locked

. If not, contact your installer to re-aim the satellite dish.

• Turn the receiver off. Doing this allows the receiver to

“download” new software via the satellite signal. The download may take several minutes; do not disturb or unplug the receiver during this time. When the download is done, you will be able to use it to order pay per view programs.

• You must set up the receiver to control the VCR before you can set a VCR Event Timer. See the Using the System for instructions.

• You may have tried to set a VCR

Event Timer without having set up the receiver to control the

VCR.

• You may have tried to close an installation menu without having done the

Check Switch

test.

• You may have aimed the satellite dish at one satellite, but selected the option for another satellite on the


menu.

• If your setup includes a multi-dish switch, you must do the

Check Switch

test.

• Make sure that you have selected the option for the right satellite on the


menu.

• Make sure that the cable(s) for the satellite you have selected are connected to the LNBF that receives signals from that satellite.

Re-aim the satellite dish at the right satellite.

Page 73

Chapter 5

Reference

Message Number

061

074

078, 079, 080

093


• You may have set up the receiver to accept a transmission (a

“download”) of the latest operating software via the satellite signal.

• The receiver gives you three chances to enter the correct password. If you fail to do so, the receiver “times out” and will not allow you to try again for several minutes.

• You may not have connected the receiver to an active telephone line. Or, the telephone line may be defective.

•

•

It is very important for the receiver to get the latest operating software, so let the receiver do so. The “download” may take several minutes. Do not disturb or unplug the receiver during this time.

Wait a few minutes and then try again to enter the password.

Note:

The “time out” feature is designed to prevent someone from trying password after password until he or she happens to guess the right one and so gains unauthorized access to the receiver.

• Maybe the receiver is connected to a DSL (Digital Subscriber

Line) phone line.

• You may have set up the receiver to reset itself back to the “factory defaults,” that is, the settings it had when it was shipped from the factory.

• Connect the receiver to an active telephone line.

Make sure that the telephone line to which you connect the receiver is working properly.

Note:

To be able to order pay per view programs, you must keep the receiver connected to an active telephone line at all times. If your setup includes more than one receiver, this applies to each receiver. The receiver uses the telephone line to make toll-free calls, usually in the middle of the night, to send information to the Customer Service Center.

• Install a DSL filter between the receiver and the telephone

wall jack.

• If you want to reset the receiver to its factory default settings, select the

Yes

option. If not, select the

No

option.

D

ISH

P

RO

T

WIN

LNBF

What’s Happening What’s Wrong What You Can Do

When you run Check Switch, you do not see "Twin" identified as a Device or LNB.

All entries show "X"s.

When you run Check Switch, you see

"Twin" identified as the Device/LNB and

Satellite shows "Conn" but you do not see

"Satellite Reception Verified".


"Satellite Reception Verified" but you see

"Feed" instead of "Twin" identified as the

Device/LNB.

•

•

The DishPro Twin LNBF may not be properly connected.

Cables may be too long, over 200 feet.

• Cables may not be rated for 2150 MHz.

• You may have DishPro Adapter installed on a DishPro receiver.

• May have a non-DishPro switch or LNB or incompatible accessory device* in the system.

•

•

The DishPro Twin LNBF is connected but no satellite signal is present.

The DishPro Twin is connected but something in the system may be blocking the switch commands.

• Check all cable connections in your system and run Check Switch again.

• Make sure cable length between receiver and DishPro Twin does not exceed 200 feet. Rerun check switch.

• Make sure cable is rated for 2150 MHz.

Rerun check switch.

• Remove the DishPro Adapter; this device is only for non-DishPro receivers. Rerun check switch.

• Remove any non-DishPro switches/

LNBs or incompatible accessory devices* from the system. All LNBs and switches must be DishPro. Rerun check switch.

• Check the point dish/signal screen to confirm you have satellite signal. If not, check your dish antenna to ensure the

DishPro Twin is installed properly, the dish is pointed/peaked on the satellite signal and there is nothing blocking the signal path to the dish. Rerun check switch.

• Check the cable path between the

DishPro Twin and the receiver and remove any incompatible accessory devices*. Rerun check switch.

Page 74


What’s Happening What’s Wrong What You Can Do

When you run Check Switch, you do not see "Twin" identified as a Device or LNB, but odd transponders are detected only on one satellite.


"Twin" identified as the Device/LNB but you only have signal confirmed from one satellite.


"Twin" identified as a Device or LNB, but only odd transponders are detected.

Getting receiver messages that signal is lost or being acquired

•

•

•

You may have DishPro Adapter installed on a DishPro receiver.

May have a non-DishPro switch or LNB in the system

The DishPro Twin LNBF is connected but the dish may not be pointed to receive signal from both 110 and 119 satellites.

• Remove the DishPro Adapter; this device is only for non-DishPro receivers. Rerun check switch.

• Remove any non-DishPro switches/

LNBs from the system. All LNBs and switches must be DishPro. Rerun check switch.

• If the check switch summary screen shows "119 W" on Dish Input 2, you need to point you dish 9 degrees to the east and repeak your dish. Rerun check switch.

• If the check switch summary screen shows "110 W" on Dish Input 1, you need to point you dish 9 degrees to the west and repeak your dish. Rerun check switch.

• Make sure the skew setting is correct for a Dish 500 installation at your zip code.

Rerun check switch.

• Cables may not be rated for 2150 MHz.

• Make sure cable is rated for 2150 MHz and all accessory devices are compatible. Rerun check switch.

• Check the weather conditions to see if heavy rain or snow could be temporarily block the signal.

• Check for any obstructions in way of the dish like new growth on trees

• Wait for weather to clear up and restore signal.

• Clear obstructions from the signal path.

* Compatible accessory devices must pass 2150 MHz signals, 22 KHz signals both directions (per DiSEqC 2.0 specifications), and pass DC power.

U

SING THE

R

EMOTE

C

ONTROL

What Is

Happening


You cannot find the remote control.

When you press a button on the remote control, the receiver does not do what you expect.

•

•

•

N/A

The remote control may be missing batteries, the batteries may be incorrectly placed in the remote, or the batteries may be weak or dead.

The remote control address may be incorrect.

When you press the remote control

Power

button to turn the receiver

ON, the receiver front panel

Power

light does not light up.

• Other lights are too bright.

• Remote control not operating properly or the batteries are weak or dead.

• The receiver power cord not plugged into a power outlet, or there may be a problem with the power.

• Use the receiver front panel

Control Buttons

to control the receiver until you find the remote. If the remote control is permanently lost or too damaged to use, call the Service Center to order a replacement.

• If the batteries are missing or dead, insert fresh AAA-size batteries.

• If the remote has fresh batteries, check whether they are placed according to the label diagram. If not, remove them and place correctly.

• If you are using a DISH Netwrok 4-service database remote control unlike the remote control which came with your receiver, open the


screen and press the

RECORD

button on your remote control.

• Try other remote control buttons to see if the receiver is responding.

• Replace the remote batteries with fresh ones.

• Check that the receiver power cord is not damaged, and that the plug is inserted correctly into the outlet.

Page 75

Chapter 5

Reference

H

EARING

A P

ROGRAM

What Is

Happening


The receiver front panel

Power

light is on and there is a good picture on the TV set, but you do not hear any sound.

You hear a foreign language with a program.

• You may have muted the sound, or set the volume so low that you cannot hear it.

• You may have set the receiver to an alternate audio language.

• Check the volume level on the TV or audio device. Turn off the mute or turn up the volume, as required.

• Use the

Alternate Audio Language

menu to select the language that you prefer.

W

ATCHING

A P

ROGRAM

What Is

Happening



Power

light is on, but the

TV image: is black (no picture), is frozen, has breakups, has “snow,” or shows small squares of various colors.

• The TV set may not be working properly.

• If the TV and the receiver are working properly, there may be interference with the satellite signal. The TV may be wired to the wrong input.


Power

light is on, and there is a picture on the

TV screen, but the picture: has sparkles or is grainy, has a herringbone pattern, lacks color or vertical hold, or wobbles, or looks “washed out” or fuzzy.

A “black box” fills almost all of the TV screen.

• The TV set may not be working properly.

• There may be a strong local broadcast on the same channel, or a channel adjacent to the one to which the TV is tuned.

There may be interference from other nearby electrical devices

(such as cellular telephones, computers, microwave ovens, radios, stereos, or TVs).

• You may have turned on the

Closed Captioned feature on the

TV, and put that feature into Text mode.

• Make sure that the TV set is plugged into an electrical outlet.

Make sure the outlet has electrical power. Make sure that the TV is turned on.

• Make sure that the TV is tuned to channel 3 or 4 (whichever works best in your area) and that the receiver modulator setting is set to the same channel as the TV.

Make sure that the TV brightness and contrast are adjusted correctly.

• Make sure that the TV is connected properly to the receiver.

Make sure that the TV’s text mode and closed captioned features are turned off.

• Check that the system has been installed correctly. Make sure that all required coaxial cables are in place, and check that all cable connectors are tight and dry (for outdoor cables).


• Make sure that the satellite dish is aimed at the satellite. Check the strength of the signal using the

Point Dish and Signal

Strength

menu. Consult your installer to re-aim the dish, if necessary, to obtain the maximum possible signal strength.

Note the local weather conditions. Heavy rain, snow, or cloud cover may be interfering with transmission of the satellite signal. Remove any snow or other debris which may have collected on the satellite dish.

• Make sure that the TV brightness and contrast are adjusted correctly, and that the TV is working properly.

• Make sure that the TV is connected properly to the receiver.

Check other nearby electrical devices as possible sources of interference. Check that all required coaxial cables are in place.

Check for moisture or water leaking into all connections. Dry them out if needed, then seal them with coaxial cable sealant.

Check the dish-to-receiver cable run length; if it is over 200 feet, call your dealer or installer.

• Using the TV remote control and/or menus displayed by the TV

(not the receiver remote control or the menus displayed by the receiver), turn off the closed captioned feature.

Page 76


U

SING THE

M

ENUS

What Is

Happening

You were using a menu, and it suddenly closed.

Possible Reason

• The receiver has a time-out feature that closes any menu after several minutes of no activity.

This will discard any changes you have made, but otherwise does no harm to the receiver.

• Start over again.

What to Do

U

SING THE

P

ROGRAM

G

UIDE OR THE

B

ROWSE

B

ANNER

What Is

Happening


In the

Program Guide

, some channels have a red background.

You try to display future programs in the

Program

Guide

or

Browse

Banner

, but find you cannot.

You try to display programs that have ended in the

Program Guide

or

Browse Banner

, but find you cannot.

When you are using the

Program Guide

or

Browse Banner

, some channels are missing.

• Red means that you have not bought the program. You must buy a channel before you can tune the receiver to it.

• The

Program Guide

and

Browse Banner

can display programs scheduled for an extended, but not unlimited time beyond the present.

• The

Program Guide

and

Browse Banner

can display

only programs that have not yet ended. These features cannot display a time earlier than the present.

• You may have applied a Favorite

List other than the list named

All

Chan

.

You may have set up the

Program Guide

so that when the receiver is locked, the

Guide

hides adult channels.

If your setup includes a multidish switch, you may need to do the

Check Switch

procedure.

• If you want to buy a channel, call the Customer Service Center at 1-800-333-DISH (3474).

• Try displaying the

Program Guide

again later. By that time, it may show programs for the time and date you want.

• Turn the receiver off for about ten minutes.

• Contact the program providers for details on past programs.

• You can change the applied Favorite List while using the

Program Guide

, by pressing the remote control

Guide

button. You can choose another custom Favorite List, the

All

Chan

list, which includes all of the channels, or the

All Sub

list, which includes all subscribed channels. Unlock the receiver for the

Program Guide

to display adult channels.

Do the

Check Switch

procedure (see the installation instructions for details).

U

SING

L

OCKS

What Is

Happening

Possible Reason

You set a lock (for

example, a lock on programs by ratings), but the lock does not take effect.

You forgot the password, so that you are unable to unlock the receiver.

• You may not have locked the receiver.

• NA

What to Do

• You must lock the receiver to apply any lock that you have set.

• If you forget your password, you will need to speak with a Customer Service Representative. If you have a Personal

Identification Number (PIN), you will need to give it to the Customer Service Representative. See page 44 for information on PINs.

Page 77

Chapter 5

Reference

C

HANGING

C

HANNELS

What Is

Happening


You enter a desired channel number. The channel changes, but the new channel is not exactly the channel you entered.

You are scanning up or down through the channels, and the receiver is skipping channels that you know you have bought.

You may have made a mistake entering the channel number, or the channel number you entered may be invalid.

If so, the channel displayed is the closest possible to the channel you entered.

If you entered the number for a channel that you have not bought, the receiver will change to the channel and allow you to buy the channel or display a message.

If a Favorite List other than

All

Chan

is applied, the receiver will skip channels that are not on the applied list.


Program

Guide

to hide adult channels and the receiver is locked, the receiver will skip such channels.

Carefully retry entering the channel number you want.

Press the remote control

Recall

button to return to the previous channel number. Select

All Chan

as the active Favorite List.

Unlock the receiver so that it does not skip adult channels.

If you want to buy a channel, call the Customer Service Center.

U

SING

F

AVORITE

L

ISTS

What Is

Happening


You press the remote

Guide

button while the

Program Guide

is displayed. You find that you can apply only the

All

Chan

list or the

All Sub

list.

You try to change the

All Chan

list or the

All

Sub

list. The receiver displays an

ERROR

message.

You try to apply an empty

Favorite List. The receiver displays an

ERROR

message.

A Favorite List does not show channels that you know you have added to it.

If you have not added channels to any custom Favorite List, you will be able to apply only the

All Chan

list or the

All Sub

list.

The receiver will not allow you to change the

All Chan

list or the

All

Sub

list.

The receiver will not allow you to apply an empty list.


Program

Guide

to hide adult channels and the receiver is locked, the Favorite

List will not show such channels.

You must add channels to a custom Favorite List before you can apply it.

Choose another list to change.

Note:

You can change the

All Sub

list by changing what channels you buy.

Choose another list to apply, or add at least one channel to the empty list.

Unlock the receiver for the list to show adult channels.

Page 78


B

UYING A

P

AY

P

ER

V

IEW

P

ROGRAM

What Is

Happening


Someone orders a pay per view program without your permission.

You may have been away from the receiver, and someone else used it.

You find that you are not able to order a pay per view program.

You find that you are not able to cancel a pay per view program.

Your setup includes more than one receiver. You order a pay per view program, but it does not appear via all of the receivers.


The credit limit may have been exceeded.

You ordered a pay per view program, and then decided not to watch it.

You ordered a pay per view program, and want it to be available via all the receivers in your setup.

Lock the purchase of pay per view programs. Remember that you

are responsible for all pay per view purchases, whether or not you

authorize such purchases. If you lock pay per view purchases, then anyone who wants to order a pay per view program must enter the password.

You must connect the receiver to an active telephone connection at all times. If you install two or more receivers, you must connect

each receiver to an active telephone connection at all times.

Review your pay per view purchases to check the credit limit.

You cannot cancel an order for a pay per view program, whether it was just ordered or ordered earlier.

If you want to watch a pay per view program on TVs connected to up to six receivers, you must order the program for each receiver but you only pay for the program once.

U

SING THE

T

ELEPHONE FOR

V

OICE

/D

ATA

/FAX

What Is Happening Possible Reason What to Do

While you are making a telephone call, you hear

“clicks.”

The receiver cannot connect to DISH Network.

You pick up the telephone to make a call, but you do not hear a dial tone.

Your computer or facsimile

(FAX) machine tries to send a FAX or modem transmission, but fails.

Your computer or FAX machine was receiving a

FAX or modem transmission, but an error occurred.

The receiver may have tried to call the

Customer Service Center to send pay per view purchase information. When the receiver found that the telephone was busy, it automatically disconnected.

Maybe the receiver is connected to a

DSL (Digital Subscriber Line) phone line.

The receiver was calling the Customer

Service Center to send pay per view information. When the receiver found that the telephone was busy, it automatically disconnected.

The receiver was calling the Customer

Service Center to send pay per view information. When the receiver found that the telephone was busy, it automatically disconnected. The FAX or modem found that there was no dial tone, and cancelled the transmission.

The receiver may have tried to call the

Customer Service Center to send pay per view purchase information during the FAX or mode call. When the receiver found that the telephone was busy, it automatically disconnected.

This generated “clicks” that caused an error in the FAX or modem transmission.

You do not have to do anything. You can always use your telephone line, because the receiver automatically hangs up if it finds the line is busy.

Install a DSL filter between the receiver and the telephone wall jack.

Hang up, and then pick up the telephone again to get a dial tone.

Resend the FAX or modem transmission.

Have the sender resend the FAX or modem transmission.

Page 79

Chapter 5

Reference

U

SING

E

VENT

T

IMERS

What Is Happening Possible Reason What to Do

You try to set up an event timer and the receiver displays a message noting that the program is locked.

You try to set up an event timer and the receiver displays a message noting that the program is a pay per view event.

You try to set up an event timer, but the receiver displays an

Error

message giving you the option to delete an event timer that was set up earlier.

You set up an event timer, but the receiver does not tune to the channel of the program, or does not record the program.

You set up an event timer for a program that is repeated (such as a regularly scheduled program), but the timer does not operate for a showing of the program.

You set up an event timer, but the timer does not operate at all.

You set up a Once event timer, but the timer operates at a time different from what you expect.

You stop the operation of an event timer for one showing of a program that is repeated

(such as a regularly scheduled program), but the timer operates for the next showing.

You are testing a VCR code to see if the receiver controls a VCR.

The VCR does not do the test.

You must enter the password before you can create an event timer for a locked program.

You must order a pay per view event

before you can create an event timer for it.

You already have set up the maximum number of event timers.

You may have set up a Reminder

Event Timer but what you should have set up is an Auto-Tune Event Timer, or a VCR Event Timer.

You may have set up a timer with an incorrect frequency.

The program time may have changed so that the event timer overlapped another event timer.

The program time may have changed by more than twenty-four hours.

The program time changed.

Stopping the event timer applies only to the current showing of the program.

The VCR may not be turned ON, there may not be a tape inserted, the tape may not be rewound, or the writeprotect tab on the tape may have been removed.

The code you are testing may not be valid for the VCR.

To be able to set up an event timer for the program, first enter the password.

To be able to set up an event timer for the event, first order it.

To be able to set up a new event timer, delete one of the event timers you set up earlier.

Remember that a Reminder Event Timer just reminds you that the program is about to start. An Auto-Tune Event Timer reminds you and tunes the receiver to the channel of the program. A VCR Event Timer reminds you, tunes the receiver, and starts the VCR.

Remember that a Once event timer operates just one time. A Mon.-

Fri. event timer operates Monday through Friday on the same channel at the same time. A Daily event timer does the same, Monday through Sunday. A Weekly event timer operates once a week on the same channel at the same time.

If the receiver is ON and finds an event timer overlap, it will display the

Event Timer Scheduling Conflict

menu. You must edit or delete one of the overlapping event timers.

No event timer will operate if the program time changes by more than twenty-four hours.

A Once event timer always operates at the actual time of the program.

To stop all operations of a repeated event timer, you must delete the event timer.

Note:

The receiver deletes a Once event timer when it operates.

Make sure the VCR is turned ON, with a blank tape inserted on which you want to record, that the tape is rewound, and that the writeprotect tab on the tape is intact.

Try another VCR code from the

VCR Codes

table. The remote control user guide provides this table.

Page 80

Device Codes

D

EVICE

C

ODES

These tables contain the manufacturer codes for programming the remote to control your VCR when you use timers on your receiver. Every attempt has been made to include all codes. If your VCR brand is not listed or if the codes to not work, the receiver may not be able to use VCR timers.

VCR C

ODES

Brand

Aiwa

Akai

Alba

Amstrad

ASA

Audio

Dynamics

Broksonic

Bush

Candle

Canon

Capehart

Citizen

Craig

Croslex

Curtis Mathes

Daewoo

Code

588, 622, 623,

624

513, 514, 515,

516, 517, 518,

519, 520, 568,

546

588

565

594, 600

Daytron

DBX

Dumont

559

589

580, 592, 593

542, 553, 554

543, 546

591, 592, 593

591, 608

553

554, 592, 605

534, 545, 546,

547, 593

546

594, 600

549

Dynatech

Electrohome

588

609

Brand

Emerson

Finlandia

Finlux

Fisher

General

Electric (GE)

Goldstar

Goodmans

Go Video

Granada

Grundig

Harmon

Kardon

Hinari

Hitachi

Code

505, 506, 507,

508, 509, 510,

511, 512, 559,

568, 588, 590,

609, 618

549

549, 565, 588

548, 549, 584,

588, 608, 610

550, 551, 552,

554, 572, 591,

605

530, 555, 592,

612, 613

585, 589

557 558, 620

549, 581

565

530, 569

Instant Replay

ITT

JC Penney

Jenson

JVC

589

536, 537, 538,

539, 540, 541,

553, 588, 595,

596, 597

553

518

530, 554, 580,

591, 594, 600,

601

560

561, 562, 563,

564, 592, 594,

600, 601

Brand

Kenwood

Lloyd

Logik

Luxor

Magnavox

Marantz

MEI

Memorex

MGA

Mitsubishi

MTC

Multitech

NAD

NEC

Olympic

Optonica

Orion

Panasonic

Pentax

Code

562, 581, 592,

594, 600, 601

588

589

518

527, 553, 554,

556, 565, 611

530, 554, 565,

585, 592, 594,

600, 601, 603

554

533, 549, 554,

566, 581, 585,

588, 608

567, 568, 609

562, 567, 568,

569, 570, 571,

609

544, 580, 588

588, 589, 591

573

530, 531, 532,

562, 592, 594,

599, 600, 601,

602, 603, 604

553

585

506, 507

521, 522, 523,

524, 526, 553,

633 554, 598,

614, 628

537, 592

Page 81

Chapter 5

Reference

Brand

Perdio

Philco

Philips

Pioneer

Portland

Proscan

Pulsar

Quartz

Quasar

Radio Shack

RCA

Realistic

Ricoh

Saisho

Salora

Samsung

Sansui

Sanyo

SBR

Schneider

Scott

Sears

Sentra

Code

525, 526, 527,

528, 529, 537,

553, 591, 605,

606, 615, 630,

631

549, 554, 580,

581, 584, 585,

588

502

506, 507

567, 581

517, 534, 579,

580, 591

532, 544, 562,

600, 621

549, 581, 582,

583, 608

565

589

508, 559, 590

548, 549, 581,

584, 608, 610,

546

588

553, 554, 611

553, 554, 565,

585

553, 562, 573,

574, 575, 576,

600

546, 593

553, 605

533

581

553, 554, 577,

578

607, 608, 609,

610

Page 82

Brand

Sharp

Shintom

Sony

Sylvania

Symphonic

Tashiko

Tatung

Teac

Technics

Teknika

TMK

Toshiba

Totevision

Unitech

Vector

Reaserch

Victor

Video

Concepts

Videosonic

Wards

561, 562, 600

568, 600

Yamaha

Zenith

591

527, 554, 580,

585, 588, 589,

590, 591, 607,

608, 609

530, 592, 594,

600, 601

500, 501, 533

Code

585, 607, 609,

625

589

500, 501, 502,

503, 504

553, 554, 556,

567, 588, 611

588, 594

588

586, 594, 601

588, 594, 601

553, 554

554, 587, 588

506

534, 535, 567,

590

580, 591

580

530, 600

Appendix A

Installing a DISH Pro Receiver in an Existing

System

These instructions guide you through the installation of your new

DISH Pro satellite receiver in an existing system where your satellite dish(es) has already been installed and pointed for the strongest possible signal. If your DISH Pro dish antenna(s) is not already installed, you will need to follow the Installation Instructions found in Chapter 4.

There are two dish antenna systems that are covered by these installation instructions.

• DISH Pro antenna systems which have the DISH Pro logo shown below.

• Legacy antenna systems which do not have the DISH Pro logo.

Installation Instructions

1.

Connect an RG-6 coaxial cable (see notes below) from the

S

AT

I

N

port on the receiver's back panel to an available port on your switch or

LNBF in your existing system. See Chapter 4 wiring diagrams for appropriate receiver connections in your system. See Running Coaxial

Cabling. Peel off the blue sticker and affix it to the cable close to where it connect to the

S

AT

I

N


Note

: If you are installing a DISH Pro receiver into a system with

DISH Pro LNBFs (and/or switches), you can have as much as 200 feet of cable between the LNBF and the receiver. However, you must use only RG-6 coaxial cables rated for 950 to 2150 MHz. Some cables may say "Swept tested for 2150 MHz." If you have any doubt about this, ask your Dish retailer, or look on the container the cable came in.

Do not use cable company TV cables or cables from other satellite TV systems not rated for 950-2150 MHz. These other cables may cause signal loss. Do not use existing cables such as RG-59. Also, be sure that any outdoor connections are made using waterproof Fconnectors.

Note

: If you are installing the DISH Pro receiver into a system with

Legacy LNBFs and/or switches (that do not have a DISH Pro logo), you can have as much as 100 feet of cable between the LNBF and the receiver. However, you must use only RG-6 cable - do not use existing cables such as RG-59. Also, be sure that any outdoor connections are made using waterproof F-connectors.

Tip: Using cable labels makes it easy to tell which cables connect to the receiver ports.

Page 83

Appendix A

Warning

: Tighten all the coaxial cable connections only by hand.

Using a wrench may over-tighten the connections, causing damage.

Such damage is not covered by the Limited Warranty.

2.

Connect a coaxial cable from the

TV S

ET

O

UT

connection on your receiver to your television's RF tuner input. Peel off the white sticker and affix it to the cable close to where it connect to the

TV S

ET

O

UT


3.

Plug in the receiver's power cord. Make sure both the receiver and TV are turned on.

4.

You should see the

Point Dish/Signal Strength

menu in the new receiver. If you do not, open the

Main Menu

, by pressing

MENU

followed by 6-1-1 on the remote.

5.

Select

Check Switch

. Select

Test

to run

Check Switch

.

6.

When

Check Switch

is complete, you will see an


screen. If the screen shows the correct switch and the message

"Satellite reception verified" for all satellites in your system, go to step 7. If the


screen does not detect all of the satellites your system should be receiving, check and retighten (by hand) the cable connections between your receiver, LNBFs and switches in your system. Then press

Test

to rerun

Check Switch

again.

7.

Select

OK

to return to the


screen. Then select

Cancel

to exit the


screen.

8.

An

Attention

screen will open asking if the mounting and positioning of your dish is complete with a "Locked" indication in the

Point

Dish/Signal Strength

screen. Since your system is already installed and your dish is pointed for the strongest possible signal strength, you can select

Yes

.

9.

The receiver will begin taking a software upgrade. You will see the message shown below.

Page 84

A progress bar at the bottom of the screen will show how the software upgrade is progressing. Once the software upgrade is complete, you will see a second message that the receiver's memory is now being programmed.

This message may disappear, your screen may go blank for a few minutes, and the green light may continue to blink. This is normal and does not indicate a problem with the receiver.

10. When the software upgrade is complete, press

VIEW TV

and you should now be able to watch TV programming. To activate your programming on this newly installed receiver, call 1-800-333-DISH

(3474). See Chapter 1, Introduction.

Appendix B

Limited Warranty

This

Limited Warranty

is a legal document. Keep it in a safe place. Remember to retain your Bill of Sale for warranty service! Any items returned without a copy of the Proof of Purchase will be considered out of warranty.

What the Warranty Covers

This warranty extends only to the original user of the equipment and is limited to the purchase price of each part. EchoStar Technologies Corporation and its affiliated companies (“EchoStar”) warrant this system against defects in materials or workmanship as follows:

•

LABOR

: For a period of one (1) year from the original date of purchase, if EchoStar determines that the equipment is defective subject to the limitations of this warranty, it will be replaced at no charge for labor. EchoStar warrants any such work done against defects in materials or workmanship for the remaining portion of the original warranty period.

•

Parts

: For a period of one (1) year from the original date of purchase, EchoStar will supply, at no charge, new or re-manufactured parts in exchange for parts determined to be defective subject to the limitations of this warranty. EchoStar warrants any such replacement parts against defects in materials or workmanship for the remaining part of the original warranty period.

Note

: “Parts” means items included in this package, which may include the satellite dish assembly, receiver, LNBF, remote control, or dish mounting hardware. It does not include other parts purchased separately.

What the Warranty Does Not Cover

• This warranty does not cover installation of the system. If applicable, such installation will be warranted under a separate installation agreement.

• This warranty does not cover consumer instruction, physical setup or adjustment of any consumer electronic devices, remote control batteries, signal reception problems, loss of use of the system, or unused programming charges due to system malfunction.

• This warranty does not cover cosmetic damage, damage due to lightning, electrical or telephone line surges, fire, flood, or other acts of Nature, accident, misuse, abuse, repair or alteration by other than authorized factory service, use of accessories not recommended by the receiver manufacturer, negligence, commercial or institutional use, or improper or neglected maintenance.

• This warranty does not cover equipment sold AS IS or WITH ALL FAULTS, shipping

and handling, removal or reinstallation, shipping damage if the equipment was not packed and shipped in the manner prescribed, nor equipment purchased, serviced, or operated outside the continental United States of America.

Page 85

Appendix B

Legal Limitations

REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS YOUR EXCLUSIVE

REMEDY. ECHOSTAR SHALL NOT BE HELD LIABLE FOR ANY INCIDENTAL OR

CONSEQUENTIAL DAMAGES FOR BREACH OF ANY EXPRESSED OR IMPLIED

WARRANTY ON THIS SYSTEM, NOR FOR ANY INCIDENTAL OR

CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF, OR INABILITY

TO USE, THIS SYSTEM. UNDER NO CIRCUMSTANCES SHALL ECHOSTAR’S

LIABILITY, IF ANY, EXCEED THE PURCHASE PRICE PAID FOR THIS SYSTEM.

EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ANY IMPLIED

WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR

PURPOSE ON THIS SYSTEM IS LIMITED IN DURATION TO THE PERIOD OF

THIS WARRANTY. ECHOSTAR RESERVES THE RIGHT TO REFUSE TO HONOR

THIS WARRANTY IF ECHOSTAR DETERMINES ANY OF THE ABOVE

EXCEPTIONS TO HAVE CAUSED THIS SYSTEM NOT TO HAVE PERFORMED

PROPERLY. THIS WARRANTY SHALL BE VOID IF ANY FACTORY-APPLIED

IDENTIFICATION MARK, INCLUDING BUT NOT LIMITED TO SERIAL OR

CONDITIONAL ACCESS NUMBERS, HAS BEEN ALTERED OR REMOVED. THIS

WARRANTY SHALL ALSO BE VOID IF THE RECEIVER HAS BEEN OPENED BY

AN UNAUTHORIZED PERSON.

If You Need Assistance

1.

Call the Customer Service Center at 1-800-333-3474. Have the date of purchase and either your customer account number, the receiver conditional access number, or the receiver model number ready. Display the

Important

System Information

menu to find these numbers.

2.

A Customer Service Representative will assist you.

3.

If the Representative determines you should return any equipment, you will be directed to call a Return Authorization representative. Before shipping any equipment, you must talk to a Return Authorization representative and must obtain a Return Authorization (RA) number.

4.

You will be given the appropriate address for which to return your equipment.

Whether under warranty or not, you will be responsible for the cost of shipping back the defective equipment. For faster service, see the Advance Exchange

Program below.

5.

Returned equipment must be packaged properly, using either the original shipping materials or the packaging in which the replacement equipment is shipped. Include a copy of the Bill of Sale. Any items returned without a copy

of the Proof of Purchase will be considered out of warranty. Follow the instructions given to you by the Customer Service Representative.

6.

Write the RA number in large, clearly visible characters on the outside of the shipping box that you use to return the equipment. To avoid confusion and

misunderstandings, shipments without an RA number clearly visible on the

outside of the box will be returned to you at your expense.

Page 86

Advance Exchange Program

The Advance Exchange Program allows you to have replacement equipment shipped immediately to you (depending upon where you live, it could take three to five business days). Along with replacement equipment, you will receive a prepaid shipping label and instructions on how to return the defective equipment.

The shipping charge, for receiving replacement equipment and returning the defective equipment, is a one-time fee based on EchoStar’s competitive bulk shipping rates (additional charges may apply outside of the continental US).

This fee will be charged to your billing account or your valid credit card.

If you do not ship the defective equipment to EchoStar within ten days after receiving the replacement, your billing account or credit card will be charged the market price of the replacement. If you return the defective equipment after ten days, you will receive a full refund less an administrative fee.

If your equipment is out of warranty and can be repaired your billing account or credit card will be charged the standard repair fee for the replacement. If damage to the defective equipment is found, which EchoStar in its sole discretion determines has voided the warranty, or makes the equipment unrepairable, billing account or credit card will be charged the market price of the replacement.

Post Receipt Exchange Program

You may choose to ship the equipment to us at your cost. To provide faster service, upon receipt of your equipment you will be shipped a replacement.

Your original equipment will not be available for return.

The equipment you return will be checked to verify whether it is covered under this warranty. If the defective equipment is covered under this warranty, it will be replaced and shipped back to you at no additional cost

(additional charges may apply outside of the continental US).

If your equipment is out of warranty and can be repaired your billing account or credit card will be charged the standard repair fee for the replacement. If damage to the defective equipment is found, which EchoStar in its sole discretion determines has voided the warranty, or makes the equipment unrepairable, your billing account or credit card will be charged the market price of the replacement.

Accessory Warranty

An accessory is any DISH Network branded equipment, displaying the

DISH Network logo, excluding the receiver, cables and hookups, and nonmechanical components. A one-year warranty becomes effective upon the activation of the DISH system or date of purchase, if bought separately. A proof of purchase is required to verify the purchase date. If an accessory has an expired warranty, no exchange will be issued. You may purchase replacement accessories from DISH Network or your local retailer.

Limited Warranty

Page 87

Appendix B

Residential Customer Agreement

Effective as of September 1, 2001 until replaced.

THIS DOCUMENT DESCRIBES THE TERMS AND CONDITIONS UNDER

WHICH DISH NETWORK WILL PROVIDE ITS SERVICE TO YOU. IF YOU

DO NOT ACCEPT THESE TERMS AND CONDITIONS, PLEASE NOTIFY US

IMMEDIATELY AND WE WILL CANCEL YOUR SERVICE. IF YOU ARE A

NEW DISH NETWORK CUSTOMER, YOUR ACTIVATION OF A DISH

NETWORK ACCOUNT AND RECEIPT OF DISH NETWORK SERVICES

SHALL CONSTITUTE YOUR ACCEPTANCE OF THIS AGREEMENT AND ITS

TERMS AND CONDITIONS WILL BE LEGALLY BINDING UPON YOU.

I F Y O U A R E A N E X I S T I N G D I S H N E T W O R K C U S TO ME R , Y O U R

CONTINUED RECEIPT OF DISH NETWORK SERVICES FOLLOWING

RECEIPT OR PUBLICATION BY DISH NETWORK ON ITS WEB SITE OF

THIS AGREEMENT SHALL CONSTITUTE YOUR ACCEPTANCE OF ITS

TERMS AND CONDITIONS, AND, ACCORDINGLY, THEY WILL BE

LEGALLY BINDING ON YOU.

Thank you for choosing DISH Network for your television service provider.

DISH Network is happy to answer any questions you may have and to provide you with technical and other customer support through the following toll-free number and email address:

1-800-333-DISH [email protected]

or you may write to:

DISH Network

Customer Service Center

P.O. Box 33577

Northglenn, CO 80233

and, for general knowledge, try our website at

www.dishnetwork.com

.

"DISH Network" is a trademark of EchoStar Satellite Corporation.

1. THE DISH NETWORK SERVICE

A. Services Defined. DISH Network offers a wide variety of video and audio programming and other services and we are constantly striving to add new services to our lineup. For purposes of this Agreement the term "Services" shall mean the programming available on DISH Network (whether subscription based or pay per view based) and any other services that we may provide to consumers either now or in the future. For purposes of this Agreement the terms "You" or "Your" refer to you, the DISH Network subscriber.

B. Programming Changes. Except as otherwise set forth in this Agreement, you may change your programming selection at any time by notifying us. A fee may apply to such changes (Change of Service Fee). In addition, you may be charged a fee (Service Access

Fee) if you fail to subscribe to one of DISH Network’s basic programming packages which include America’s Top 50, America’s Top 100/CD, America’s Top 150, DISH

Latino or DISH Latino Dos.

C. Programming Availability. Certain Services transmitted by us, including but not limited to some subscription Services, sporting events and broadcast network Services, may be blacked out in your area of reception. If you circumvent or attempt to circumvent any of these blackouts, you may be subject to legal action. You must be at least 18 years of age, or the applicable age of majority where you reside, in order to receive adultoriented programming services.

Page 88

Residential Customer Agreement

D. Ordering Pay Per View. You may order DISH Network pay-per-view Services by using your on-screen Program Guide and remote control unit to select the movies and other events we offer. To order DISH Network pay-per-view Services, your DISH

Network DBS digital receiver must be connected to a telephone outlet. You may also order

DISH Network special events and pay-per-view Services over the telephone by calling the

Customer Service Center or by using our automated system through the following toll-free number:

1-877-DISH-PPV (347-4778) for ordering movies

A small fee will apply for use of the automated system (Pay-Per-View Automated

Fee) or the Customer Service Center (Pay-Per-View Fee).

E. Private Viewing. DISH Network provides Services to you for your private home viewing, use and enjoyment. You agree that the Services provided will not be viewed outside of your private residence. You are permitted to exhibit the Services solely in your private residence and not in any other areas. The Services may not be rebroadcast, transmitted, recorded or performed, nor may admission be charged for listening to or viewing any Services provided by us. If we later determine that you utilized your DISH

Network Equipment (including any additional DISH Network receivers) or sold, leased or otherwise gave possession of the same to a third party who you knew or reasonably should have known intended to use it to permit the viewing of the Services in a commercial establishment or any other area open to the public, we may terminate the Services and in addition to all other applicable fees, you agree to pay us the difference between the price actually paid for the Services and the full commercial rate for such Services, regardless of whether we have or had the commercial rights to such Services. The payment of that amount and/or the termination of Services shall not prejudice our ability to exercise any other rights and remedies we may have under this Agreement, at law, in equity, or otherwise.

F. Additional Receivers. DISH Network will allow you to place up to five additional receivers on your account. Each additional receiver would be authorized to receive the same Services as your initial receiver. DISH Network will charge you a reduced monthly fee (Additional Receiver Authorization Fee) for each additional receiver added to your account. This option is only available if your initial DISH Network receiver and all additional receiver(s) are located at the same residence and are continuously connected to the same telephone line. If you desire to receive Services at two different locations, you must open a separate account for each location. You agree that you will not directly or indirectly use a single account for the purpose of authorizing Services for multiple DISH

Network receivers that are not all located in the same residence and connected to the same phone line. If we later determine that you did, we may terminate your Services and, in addition to all other applicable fees, you agree to pay us the difference between the amounts actually received by us and the full retail price for the Services authorized for each DISH Network DBS receiver on the account, whether owned by you or not. The payment of that amount and/or the termination of Services shall not prejudice our ability to exercise any other rights and remedies we may have under this Agreement, at law, in equity, or otherwise.

G. Changes in Services offered. DISH Network reserves the right to change the

Services that we offer, and our prices or fees related to such Services at any time. If the change affects you, we will provide you notice of the change and its effective date. The notice may be provided on your billing statement or by other communication permitted under Section 9B. In the event of a change in the contents of any programming, programming packages or other Services, you understand and agree that we have no obligation to replace or supplement the programming, programming packages or other

Services previously offered that have been deleted, rearranged or otherwise changed. You further understand and agree you will not be entitled to any refund because of a change in the contents of any programming, programming packages, or other Services previously offered.

H. Multi-Month Subscriptions.For multi-month subscriptions, you may downgrade the Services only at the time of renewal. You may not downgrade the Services during the term of the multi-month subscription.

Page 89

Appendix B

I. Fees for Receivers that Independently Support Multiple Televisions. Additional fees may apply for a receiver which supports independent viewing of programming on multiple televisions.

2. BILLING POLICIES AND PAYMENTS FOR SERVICES

A. You agree to pay all amounts billed for Services and to pay all taxes, fees and other charges, if any, which are now or may in the future be assessed on the Services you receive from us. Unless you prepay for a multi-month subscription to Services, we will bill you each month, in advance, for Services ordered by you or anyone who uses your

DISH Network Equipment, whether with or without your permission, until you cancel the

Services. The bills you receive will show the total amount due, the payment due date, payments, credits, purchases and other charges to your account.

B. You agree to pay us in full monthly by the payment due date for the Services and for any other charges due us, including any fees set forth in this Section 2. Payment of your bill after the due date will result in you paying us a Late Payment Fee. Other fees and charges may also be assessed. If partial payments are made, they will be applied first to the oldest outstanding bill. If you send checks or money orders marked "payment in full," we can accept them without losing any of our rights to collect any other amounts owed by you, notwithstanding your characterization of the payment. DISH Network does not extend credit to our customers, and the Late Payment Fee is not interest, a credit service charge or a finance charge. You understand and agree that in the case of late payment or nonpayment for any Services ordered by you or for any of the charges stated below, we may report such late payment or nonpayment to credit reporting agencies. If you do not pay your bill by the due date, we have the right to disconnect your Services at any time thereafter, in our sole discretion. DISH Network may require you to pay all past due charges, a Reconnect Fee, a deposit equal to a minimum of one month’s advance charges and all outstanding balances accrued through the date of deactivation, before we reconnect your Services. Deposits will not be held segregated from other funds and shall not earn or accrue interest.

C. If you at any time fail, neglect, or refuse to make timely payments hereunder, or if a petition in bankruptcy shall be filed on your behalf or against you, or if you take advantage of any insolvency law or become insolvent or make an assignment for the benefit of creditors, or if a receiver, liquidator, or trustee is appointed for your property or affairs, we shall be wholly relieved from our obligations hereunder.

D. If you paid for an annual or other multi-month subscription to any Services and your account is past due for any amounts owed to us, at our option we may suspend any or all Service until payment is received, and/or convert your annual or other multi-month subscription to a monthly subscription. If we convert your multi-month subscription to a monthly subscription, we will first apply the amount you paid for your multi-month subscription to any past due amounts and then any remaining amounts to future obligations. If we elect to offset the amount paid for the remaining portion of a multimonth subscription against amounts past due, you agree to pay, in addition to all other applicable fees, the Offset Fee set forth below for each month and partial month that the multi-month subscription was previously received.

E. If we use a collection agency or attorney to collect money you owe us or to assert any other right which we may have against you, you agree to pay the reasonable costs of collection or other action. These costs might include, but are not limited to, the costs of a collection agency, reasonable attorney’s fees and court costs. If there are billing errors or other requests for credit, you can contact our Customer Service Center by telephone or in writing. You must contact us within sixty (60) days of the time you receive the billing statement for which you are seeking corrections. Failure to timely notify us of a dispute shall constitute acceptance of the bill. Undisputed portions of the billing statement must be paid before the next billing statement is issued to avoid an administrative fee for late payment. All payments for Services must be made directly by you to us. DISH Network shall have no obligation to provide Services for which payment is made by you to a third party.

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F. In addition to the amounts due for Services, you agree to pay the fees referenced below ("Fees") when applicable. DISH Network reserves the right to increase these Fees or add additional Fees in the future, in our sole discretion

Smart Card Replacement Fee $50.00

Additional Receiver Authorization Fee (monthly, per receiver) $4.99

Late Payment Fee

Change of Service Fee

Duplicate Billing Statement Fee

Overnight Delivery Fee

$5.00

$5.00

$2.00

$18.00

Restart Fee

Returned Payment Fee

Service Access Fee (monthly)

Offset Fee

Ledger Request Fee

Pay-Per-View Automated Fee

Pay-Per-View Fee

$25.00

$25.00

$5.00

$2.00

$5.00

$1.00

$5.00

3. CANCELLATION OF SERVICE

A. Your Service will continue until cancelled as provided for herein. Your subscription will be automatically renewed unless you contact us to cancel as provided for in the next paragraph.

B. You have the right to cancel your Service for any reason at any time by notifying us via telephone or in writing at the phone number or address set forth on page 1, above.

Please be aware that certain promotional offers have a minimum subscription commitment

(usually 12 months) and if you cancel your service prior to the expiration of that commitment, certain early termination fees may apply.

C. DISH Network has the right to terminate your Services at any time without providing notice to you if: (i) you fail to pay your bill when it is due; (ii) we receive confirmation that you have received the Services, or any part of the Services without paying for them; or (iii) you otherwise violate the terms of this Agreement.

D. If your Service is cancelled for any reason, you are still responsible for payment of all outstanding balances accrued, including any applicable Fees.

E. You understand that charges for Services, once charged to your account, are nonrefundable. For monthly subscriptions, the cancellation will be effective at the end of the period covered by the last monthly bill. No refunds or credits will be provided in connection with the cancellation of monthly subscriptions. For annual or other multimonth subscriptions, the cancellation will be effective as of the date the multi-month subscription expires. Because you are receiving a discounted price in exchange for your agreement to pay for your services on an annual or other multi-month basis, in the event you cancel the Services prior to expiration of your multi-month subscription, you understand and agree that you are not entitled to any refund or credit for the unused portions of the multi-month subscription and that we have the right to retain any prepaid monies as liquidated damages.

4. EQUIPMENT

A. In order to receive the Services it will be necessary for you to purchase or lease certain reception equipment consisting primarily of a DISH Network compatible satellite receiver, a satellite antenna, LNBF unit and remote control ("Equipment"). You may also be provided with a conditional access card ("Smart Card") that is inserted into your satellite receiver. The Smart Card remains the property of EchoStar Communications

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Appendix B

Corporation, the corporate parent of DISH Network and any tampering or other unauthorized modification to the Smart Card is strictly prohibited and may result in, and subject you to, legal action. You agree to return the Smart Card to us upon request.

B. Smart Cards are nontransferable. Your Smart Card will only work in the DISH

Network receiver to which it was assigned by DISH Network. If you report to the

Customer Service Center that your Smart Card was lost, damaged, defective or stolen we will replace it, as long as there is no evidence of unauthorized tampering or modification.

A replacement fee will apply. In addition, in order to minimize downtime for your

Equipment, DISH Network will, upon your request, deliver a replacement Smart Card to you via overnight delivery. Our Overnight Delivery Fee will apply.

C. DISH Network reserves the right to alter software in your DISH Network receiver, and provide content to PVR products, through periodic downloads. DISH

Network will use commercially reasonable efforts to schedule these downloads in a manner that result in the least amount of interference with or interruption to your Service.

D. Your DISH Network receiver contains certain components and software which are proprietary to DISH Network. You agree that you will not try to reverse-engineer, decompile or disassemble any software or hardware contained within your receiver or our

Smart Card. Such actions are strictly prohibited and may result in the termination of your

Services and/or legal action.

E. For proper operation of your Equipment, DISH Network requires that you connect each DISH Network receiver on your account to a telephone line. For accounts containing multiple receivers, each receiver must be connected to the same telephone line.

F. If your DISH Network Equipment is stolen or otherwise removed from your premises without your authorization, you must notify our Customer Service Center immediately, but in any event not more than three (3) business days after such removal to avoid liability for payment for unauthorized use of the DISH Network Equipment. You will not be liable for unauthorized use after we have received your timely notification.

5. LEASED EQUIPMENT

A. If you decide to lease your Equipment from DISH Network, such Equipment shall at all times remain the sole and exclusive property of DISH Network and we will have the right, at our discretion, to replace it with new or reconditioned equipment and to remove the equipment upon termination of Services. None of the equipment shall be deemed fixtures or part of your realty. Our ownership of the equipment may be displayed by notice contained on the equipment. You shall have no right to pledge, sell, mortgage, give away or remove, relocate, alter or tamper with the equipment (or any notice of our ownership thereon) at any time. Any reinstallation, return of or change in location of the equipment shall be performed by us at the service rates in effect at the time of service.

You shall not attach any electrical or other devices to or otherwise alter the equipment without our prior written consent. DISH Network shall have the right to make such filings as are necessary to evidence our ownership rights in the equipment, and you agree to execute any and all documents as are necessary for us to make such filings. Upon termination of Services, you must notify our Customer Service Center to schedule the return the Equipment.

B. You shall notify us promptly of any defect in, damage to, or accident involving the equipment. All maintenance and repair of the equipment shall be performed by us or our designees. DISH Network may charge you for any repairs that are necessitated by any damage to, or misuse of, the Equipment.

6. TRANSFER OF ACCOUNT, SERVICES OR

EQUIPMENT

DISH Network may sell, assign or transfer your account to a third party without notice to you. You may not assign or transfer your Services without our written consent which will not be unreasonably withheld. We may, however, refuse to allow you to assign or transfer your Services if you lease your Equipment or if your account has an outstanding balance.

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7. LIMITATION OF OUR LIABILITY

A. WE WILL NOT BE LIABLE FOR ANY INTERRUPTIONS IN SERVICE OR

LIABLE FOR ANY DELAY OR FAILURE TO PERFORM, IF SUCH DELAY OR

NONPERFORMANCE ARISES IN CONNECTION WITH THE TERMINATION OF

ALL OR A PORTION OF THE SERVICES, THE RELOCATION OF ALL OR A

PORTION OF THE SERVICES TO DIFFERENT SATELLITE(S), A CHANGE IN THE

FEATURES AVAILABLE WITH YOUR DISH NETWORK DBS EQUIPMENT OR

ANY ACTS OF GOD, FIRES, EARTHQUAKES, FLOODS, POWER OR TECHNICAL

FAILURE, ACTS OF ANY GOVERNMENTAL BODY OR ANY OTHER CAUSE

BEYOND OUR CONTROL. WE WILL NOT BE LIABLE FOR ANY DAMAGE

RESULTING FROM LOSS OF RECORDED MATERIAL OR THE PREVENTION OF

RECORDING DUE TO ANY FAULT, FAILURE, DEFICIENCY OR DEFECT IN

SERVICES OR EQUIPMENT. WE MAKE NO WARRANTY, EITHER EXPRESSED

OR IMPLIED, REGARDING THE DISH NETWORK DBS EQUIPMENT OR ANY

SERVICES FURNISHED TO YOU. ALL SUCH WARRANTIES ARE EXPRESSLY

EXCLUDED. IN NO EVENT SHALL WE HAVE ANY LIABILITY FOR SPECIAL,

INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES RELATING TO THE

DBS EQUIPMENT OR RESULTING FROM OUR FURNISHING OR FAILURE TO

FURNISH ANY SERVICES OR EQUIPMENT TO YOU, OR FROM ANY FAULT,

FAILURE, DEFICIENCY OR DEFECT IN SERVICES OR EQUIPMENT FURNISHED

TO YOU.

B. It is your responsibility to impose any restrictions on viewing by you, other members of your household, or guests, and we shall have no liability to anyone due to or based on the content of any of the Services furnished to you.

8. WARNING AGAINST PIRACY

It is a violation of several U.S. federal and state laws to receive any Services, or any portion of such Services, without paying for them. The penalties for violating such laws can range from imprisonment to civil damage awards of up to $110,000 per violation.

9. MISCELLANEOUS

A. Physical Address/Change of Address. When setting up your DISH Network account, you agree to provide us with the physical street address where the Equipment will be located. A post office box does not constitute a physical address and is not sufficient to meet this requirement. You agree to give us prompt notice of your change of name, mailing address, physical address where the Equipment is located or telephone number.

You may do this by notifying our Customer Service Center by telephone or in writing.

B. Notice. If we send you notice, it will be considered given when deposited in the

U.S. Mail, addressed to you at your billing address or hand-delivered to you. Our notice to you will also be effective if provided on your billing statement or by telephone. If you give notice to us, it will be deemed given when received by us at the address listed on the first page of this Agreement.

C. Applicable Law. This Agreement, including all matters relating to its validity, construction, performance and enforcement, shall be governed by applicable federal law, the rules and regulations of the Federal Communications Commission, and the laws and regulations of the state and local area where Service is provided. These terms and conditions are subject to amendment, modification or termination if required by such regulations or laws. If any provision in this Agreement is declared to be illegal or in conflict with any law or regulation, that provision may be deleted or modified, without affecting the validity of the other provisions.

D. Other. This document contains the entire agreement between DISH Network and you, the customer, and no salesperson, installer, customer service representative, authorized retailer, or other similarly situated individual is authorized to change the terms set forth herein. DISH Network may, however, change the terms and conditions of this

Agreement in the future and will notify you if that occurs. The terms of this Agreement, which either are expressly stated to survive or by their nature would logically be expected to survive termination, shall continue thereafter until fully performed.

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Appendix B

Staying Legal

Title 47, Section 605(e)4, United States Code (U.S.C.) makes it a federal crime to modify this receiver to enable it to receive encrypted (scrambled) television programming without payment of required subscriptions.

Conviction can result in a fine of up to $500,000 and imprisonment for five years, or both. Any owner of this receiver who procures or willfully causes its modification is an accessory to that offense and may be punishable in the same manner. Investigative authority for violations lies with the Federal

Bureau of Investigation (FBI).

This product may incorporate copyright protection technology that is protected by U.S. patents and other intellectual property rights. Use of such copyright protection technology must be authorized by Macrovision, and is intended for home and other limited pay-per-view uses only unless otherwise authorized by Macrovision. Reverse engineering or disassembly is prohibited.

U.S. Patent No’s 4631603, 4577216, 4819098 are licensed for limited pay per view only.

FCC Compliance

The following text is extracted from Federal Communications

Commission (FCC) regulations, as of the publication date of this

Guide. Contact the FCC (see following) or your library for the complete text of the regulations.

Telephone Communication

This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. On the back panel of this equipment is a label that contains, among other information, a product identifier in the format US:AAAEQ##TXXXX. If requested, this number must be provided to the telephone company.

The REN is used to determine the number of devices that may be connected to a telephone line. Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming call. In most but not all areas, the sum of RENs should not exceed five (5.0). To be certain of the number of devices that may be connected to a line, as determined by the total RENs, contact the local telephone company. For products approved after July 23,

2001, the REN for this product is part of the product identifier that has the format US:AAAEQ##TXXXX. The digits represented by ## are the REN without a decimal point (e.g., 03 is a REN of 0.3). For earlier products, the

REN is separately shown on the label. REN for this equipment:

This equipment uses the following Universal Service Order Code (USOC) jacks: RJ-11C.

A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA. A compliant telephone cord and modular plug is provided with this product. It is designed to be connected to a compatible modular jack that is also compliant. See installation instructions for details.

Connection to party line service is subject to state tariffs. Contact the state public utility commission, public service commission or corporation commission for information.

If your home has specially wired alarm equipment connected to the telephone line, ensure the installation of this equipment does not disable your alarm equipment. If you have questions about what will disable alarm equipment, consult your telephone company or a qualified installer.

If this equipment causes harm to the telephone network, the telephone

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company will notify you in advance that temporary discontinuance of service may be required. If advance notice is not practical, the telephone company will notify the customer as soon as possible. Also, you will be advised of your right to file a complaint with the FCC if you believe it is necessary.

The telephone company may make changes in its facilities, equipment, operations, or procedures that could affect the operation of the equipment. If this happens, the telephone company will provide advance notice in order for you to make the necessary modifications in order to maintain uninterrupted service.

If you experience trouble with this equipment, please contact Customer

Service at 1-800-333-3474 for repair and warranty information. If the trouble is causing harm to the telephone network, the telephone company may request you remove the equipment from the network until the problem is resolved.

There are no customer repairable parts inside. Any attempts to repair the receiver will void your authorization to use it.

FCC Compliance

Radio Interference

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

1.

this device may not cause harmful interference, and

2.

this device must accept any interference received, including interference that may cause undesired operation.

Modifying this receiver may void your authority to use the equipment. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.

However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

Refer to Troubleshooting in Chapter 5 for a detailed description of recommended customer actions. If none of the remedies on the previous page stops the radio interference, you should contact a licensed radio/ television technician, your satellite dealer, or call the Customer Service

Center at 1-800-333-3474, for assistance.

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Appendix B

Notes

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Index

A

B

Audio

Automatic Event Timer 29

Back Panel, Receiver 6

Banner, Browse 22

Banner, Program 22

Blacked-Out Program 36

Browse Banner 15

Changing Channels Using the Browse Banner 40

Displaying Information on Other Programs 22

Using the Browse Banner 22

Buttons

Locking the Receiver Front Panel Control Buttons 40

Receiver Front Panel Control Buttons 5

C

Caller ID 44

Changing Channels 17

Changing Channels Using the Browse Banner 40

Changing Program Languages 46

Channel Locks 39

Channels, Changing 17

Closing the Menus 17

Closing the Program Guide 21

Coaxial Cable Connections 6

Control Buttons, Receiver Front Panel 5

Control, Remote 7

Creting a VCR Event Timer 36

Customer Service 71

D

Displaying Program Information 22

Using the Browse Banner 22

Using the Program Banner 22

E

Event Timers

Automatic Event Timer 29

Before an Event Timer Operates 30

Editing an Event Timer 33

Event Timer Frequencies 30

Event Timer Types 29

Locks, Blacked-Out Programs, and Event Timers 36

Manual Event Timer 29

Maximum Number of Event Timers 32

Power Off and Event Timers 36

Reviewing Event Timers 34

Events (Programs) 29

F

Favorite Lists

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Index

Page 98

Changing the Name of a Favorite List 28

Creating or Modifying a Favorite List 27

Making a Favorite List Active 28

Using Favorite Lists 27

Favorites Lists

How Resetting the Receiver Affects Favorites Lists 46

FCC 94

Federal Communications Commission (FCC) Compliance

Radio Interference 95

Telephone Communication 94

Front Panel, Receiver 5

G

Guide, Program 12, 20

H

Highlighting a Choice in a Menu List 18

Highlighting a Menu Option 18

I

Information

Problems and Solutions Tables 71

L

M

Legal Notices 94

Limited Warranty 85

Lists of Choices in the Menus

Multiple Choice Lists 18

Single Choice Lists 18

Locks

Accessing a Locked Item or Opening the Locks Menu 37, 43

Changing the Receiver Password 40, 43

Creating or Changing Channel Locks 39

Creating or Changing Rating (Content) Code Locks 38

Entering the Password 37

Hiding Adult Channels 42

How Resetting the Receiver Affects Locks 46

How to Set Locks - A Two Step Process 36

Locking Pay Per View Programs 41

Locking the Receiver 39

Locking the Receiver Front Panel Control Buttons 40

Opening the Locks Menu 37, 43

Personal Identification Number (PIN) 44

Locks Menu (Parental and System Locks Menu) 13

Main Menu 12

Manual Event Timer 29

Menu Options 17


Selecting a Menu Option 18

Menus 11

Browse Banner 15, 22




Lists of Choices in the Menus 18

Locks Menu (Parental and System Locks Menu) 13

Main Menu 12

Menu Options 17

Opening the Menus 17

Parental and System Locks Menu (Locks Menu) 13

Index

Program Guide 12, 20

Selecting a Choice in a Menu List 18


System Setup Menu 13

Theme Categories (Themes) Menu 12

Time-Out Feature 17

Using the Menus 17

O

On-Screen Messages 72


Opening the Program Guide 21

Options, Menu 17

P

R

Parental and System Locks Menu (Locks Menu) 13

Opening the Menu When You Have Locked the Receiver 37

Pay Per View Programs

Locking Pay Per View Programs 41

Personal Identification Number (PIN) 44

Power Light 5


Using the Remote Control 75

Program Banner

Using the Program Banner 22

Program Guide 12

Closing the Program Guide 21

Opening the Program Guide 21

Selecting a Program in the Program Guide 21

Using the Program Guide 20

Programs

Events 29


Rain and Snow Fade 3

Rating (Content) Code Locks 38

Receiver

Back Panel 6

Changing the Password 43

Front Panel 5

Locking the Receiver 39

Menus 11


Resetting the Receiver 46

Telephone Communication 94

Receiver Back Panel 6

Receiver Front Panel 5

Control Buttons 5

Locking the Front Panel Control Buttons 40

Power Light 5

Remote Control 7


REN 94

Resetting the Receiver 46

Restarting the Reciever 46

S

Satellite Signal Quality 3

Rain and Snow Fade 3

Solar Interference 4



Selecting a Program in the Program Guide 21

Service, Customer 71

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Index

Setting and Using Security Locks


Setting Up the Receiver and VCR to Use a VCR Event Time 36

Signal Quality, Satellite 3

Solar Interference 4

Staying Legal 94

System Setup Menu 13

T

Telephone Connection

Testing the Telephone Connection 47

Testing the System

Starting a Test 47

Telephone Connection 47

Theme Categories (Themes)

Using Themes 25

Theme Categories (Themes) Menu 12

Themes (Theme Categories)

Using Themes 25

Timers, Event


Power Off and Event Timers 36

Troubleshooting


Troubleshooting Tables

Buying a Pay Per View Program 79

Changing Channels 78

On-Screen Messages 72

Using Event Timers 80


Using Locks 77

Using the Menus 77

Using the Program Guide or the Browse Banner 77

Using the Telephone for Voice/Data/FAX 79

U

W

Using Caller ID 44


Using the Menus 17





Lists of Choices in the Menus 18

Menu Options 17




Using the Program Guide 20


Warranty 85

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