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®
Welcome to TiVo !
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© 2003 by TiVo Inc. Reproduction in whole or in part without written permission is prohibited. All rights reserved. Printed in Mexico.
TiVo, the TiVo logo, Ipreview, TiVolution, the Jump logo, and TiVo Central are registered trademarks of TiVo Inc. Primetime Anytime; “TiVo, TV your way.”; Season Pass;
WishList; Overtime Scheduler; Home Media Option; the Series2 logo; the Instant Replay logo; the TiVo and Smile Design; the Thumbs Down logo and text; and the Thumbs Up logo and text are trademarks of TiVo Inc., 2160 Gold Street, P.O. Box 2160, Alviso, CA
95002-2160.
DIRECTV is a registered trademark of DIRECTV, Inc., a unit of Hughes Electronics Corp.
All other trademarks are the properties of their respective owners.
®
Welcome to the TiVolution !
It’s a revolution in television. We’ve pioneered an exciting new category that will forever change the way you watch TV. With a new TiVo Digital Video Recorder (DVR) in your living room, you’ll quickly see how easy it is to watch what you want, when you want.
Never miss your favorite shows again.
TiVo automatically records every episode of your favorite series, all season long, even if the network schedule changes. It can even skip reruns.
No more interruptions.
Pause live TV for as long as 30 minutes—any channel, any time. You can also rewind, instant replay, and slow-motion live or recorded TV. Wow!
Watch more of what you like, less of what you don’t.
Because the TiVo service is “smart,” it can automatically find and record shows that feature your favorite actor, team, hobby, etc., so you’ll always catch the good stuff—even if you never knew it was on.
No more videotapes.
Because it’s all-digital, TiVo saves all your programs in one place so they’re ready-towatch anytime. You can even start watching a show from the beginning while it’s still recording.
Networked home entertainment.
Purchase the Home Media Option premium feature package, connect your DVR to a home network, and enjoy digital music and photos in your living room, schedule recordings on your DVR from any web browser, and transfer recordings to any TiVo Series2 DVR connected to your home network.
At last, TV fits into your busy life, not the other way around!
TiVo, TV your way.
™
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Table of Contents
Using This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi
Chapter 1: Guided Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
Activating the TiVo Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Completing Guided Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
TiVo Central . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Chapter 2: The Basics in 5 Short Tours . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Tour One: Play with Live TV . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Tour Two: The Program Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Tour Three: Find and Record Your Favorite Programs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Tour Four: Find New Programs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Tour Five: Now Playing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Cool Things You Can Do . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Chapter 3: Pick Programs to Record . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
Season Pass, Recording Options, To Do List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Using the Guide to Find Programs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Find Your Favorite Programs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Find Programs That Match Your Interests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Chapter 4: Watching Live TV and Recorded Programs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41
Using the Control Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
The Status Bar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
The Channel Banner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Watching Live TV . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Watching Programs from Now Playing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Save to VCR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Chapter 5: Messages & Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51
TiVo Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Phone & Network Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
System Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Restart or Reset System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Standby . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Chapter 6: Connecting to a Home Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Home Networks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Connecting to a Home Network Using a Wireless Network Adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Connecting to a Home Network Using Wired (Ethernet) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Completing the DVR’s Network Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Chapter 7: Home Media Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .89
Chapter 8: Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .95
Chapter 9: Privacy and Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Appendix A: Linux Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
Glossary of Icons. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Inside Back Cover v
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You will see important and helpful
® notes and tips in this side column.
This is a Program Information screen. It has a description of the program and a list of actions you can select.
On a Program Information screen, press INFO
(or DISPLAY if you don’t have an INFO button on your remote) to see the Program Details, which often has more information about the program, such as actors, writers, producers, etc.
Using This Guide
Getting Started
1. Activate the TiVo service (see page 2 for more on activating).
2. Connect your DVR using the Start Here booklet and Installation Guide .
3. Complete Guided Setup following the steps provided in Chapter 1 of this guide.
When you’ve finished these three steps, you’re ready to use the TiVo service. Take the tours in Chapter 2 of this guide to check out the basic features. Read Chapters 3, 4, 5, and
6 to become more familiar with the service’s capabilities or to answer specific questions.
Basic terms.
These are terms used in this guide when we talk about the rest of the service:
Live TV: If you’re watching a program as it’s being broadcast, you’re watching live TV.
With TiVo, you can also watch recorded programs, or watch “behind” live TV (for example: if you pause live TV, then come back later and watch from the paused spot).
Icons: These are graphic symbols used in the TiVo service to provide information and options you can select. You’ll find a glossary of icons on the inside back cover.
Program Information screen: When you select a program (either a future showing or a recording in Now Playing) from a list, you will see this type of screen. With it you can select actions and view a description of the program.
Menu paths.
Notes at the bottom of some pages show you how to find the screen being
described. For example, page 28 describes the To Do List. At the bottom of the page you
see TiVo Central Pick Programs to Record To Do List . This means you can find the
To Do List by going to TiVo Central, selecting Pick Programs to Record, then To Do List.
Service updates. Your DVR may receive service updates which include features not described in this guide. Details about service updates are always available at www.tivo.com/support .
C HAPTER 1
Guided Setup
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C h a p t e r 1
Your TiVo service number is a
®
15-digit number found on the label on the back of your DVR.
The TiVo DVR was designed to be
® used exclusively with the TiVo service. The TiVo service is required for proper operation of the DVR. Without the
TiVo service, your DVR will have limited functionality. No functionality is represented, warranted, or should be expected without a subscription to the
TiVo service.
G u i d e d S e t u p
Activating the TiVo Service
To activate the TiVo service, visit the TiVo website at www.tivo.com/activate or call us.
(Refer to the Installation Guide for Customer Support contact information.) When you activate, you will provide your DVR’s TiVo service number and choose a billing option.
The TiVo service consists of the program information shown in the guide, features that use the guide information such as Season Pass ™ recordings, WishList ™ searches and
TiVo Suggestions, as well as Showcases, TiVolution Magazine, and Service Updates.
Home Media Option.
When you activate the TiVo service, you also have an opportunity to purchase the Home Media Option premium feature package for your DVR. Home
Media Option gives you brand new ways to use your TiVo DVR as an integral part of your home network. Its features bring you the best in digital home entertainment:
• Digital Music Player — Use the home entertainment center in your living room to listen to the digital MP3 music collection stored on your computer.
• Digital Photo Viewer — View slideshows of digital photos stored on your computer without huddling around a small computer monitor.
• Multi-Room Viewing — Record programs in the living room and watch them in the bedroom. Or vice versa.
• Remote Scheduling — Schedule recordings of shows anytime and anywhere you have Internet access and a standard web browser.
For more information about connecting your DVR to a home network to use Home Media
Option features, see “Connecting to a Home Network” on page 71.
Activate now! Don’t miss a single day of using the TiVo service.
C o m p l e t i n g G u i d e d S e t u p
Completing Guided Setup
After you connect your DVR to your TV and activate the TiVo service, you will need to complete Guided Setup, which takes about 1 hour. (For more information about connecting your DVR, see the Start Here booklet and the Installation Guide .)
• Guided Setup is easy. The Guided Setup screens step you through the process. If you get stuck, look for tips and troubleshooting in this chapter. (You may not see all the screens described here, or you may see them in a different order, depending on your equipment.)
If you make a mistake during Guided Setup, simply press LEFT arrow to go back and fix it. You can also change your setup information later in Messages & Setup. (See
Chapter 5 for details.)
• Guided Setup is intelligent.
In Guided Setup, you tell your DVR your program source (antenna, cable, or satellite) and equipment setup. Then you will only have to complete the steps that apply to your particular setup.
• Guided Setup requires two phone calls.
Try to complete Guided Setup when you don’t need the phone for an hour or so. After you complete Guided Setup, you’ll be able to connect your DVR to a home network and use a shared broadband Internet connection instead of a phone line to make connections to the TiVo service. For more information, see Chapter 6.
After completing Guided Setup, you can watch live TV and use TiVo service features to control live TV. You will have to wait a few hours while the DVR organizes information before you can set up your Season Pass recordings and search for programs (see page 8 for details).
If you can’t find the help you need in
® this chapter, please visit online
TiVo Customer Support at www.tivo.com/support or call us. (Refer to the Installation Guide for Customer
Support contact information.)
If you need to use the phone during
® either of the setup phone calls, pick up your telephone, then hang it up and wait about 45 seconds. The DVR will hang up, and the next time you pick the phone up there will be a dial tone. You can complete Guided Setup later.
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C h a p t e r 1 G u i d e d S e t u p
Tips and Troubleshooting
ZIP Code.
If your program source is an antenna connected to your TV, the TiVo service uses the channel lineup of a nearby cable service to determine which channels you receive.
If there is no cable company that serves your ZIP code, enter the ZIP code of a nearby community that has cable service.
Phone Dialing Options. If your phone system requires special dialing options, choose “Yes.”
Most people won’t need to change the settings.
See page 63 for information about each option.
Setup Call.
This toll-free call takes a few minutes to retrieve the dial-in numbers for your area code and the list of cable or satellite providers for your
ZIP code. After hanging up, the DVR will take 5 to 15 minutes to organize the information. If the
call doesn’t succeed, see page 97 for troubleshooting steps.
Dial-In Number.
The DVR will use the dial-in number you choose for phone connections to the TiVo service. The list may be too long to fit on one screen. To see more phone numbers, press the DOWN arrow or CHAN DOWN to scroll down the list.
After Guided Setup, the DVR uses either a phone line or a broadband Internet connection to connect to the TiVo service, which is a local call in most areas. In some areas, local and long distance toll charges may apply. You are responsible for any telephone charges.
C o m p l e t i n g G u i d e d S e t u p
Dialing Format.
Choose how you want the DVR to dial the dial-in number. (For example: should the dial-in number be preceded by your area code and should a “1” precede the area code?) In some areas, local numbers must be dialed using the area code.
Satellite Provider.
If you subscribe to additional local channels for your city or a nearby city from your satellite provider, choose the appropriate option followed by the city name from which you get your local channels (e.g., DIRECTV-Boston).
Cable Provider.
Cable companies may have entries with very similar names, and it may be difficult to know which is yours. Check your channel lineup card (received during cable installation) or your cable bill. If you aren’t sure, make your best guess. Later in Guided
Setup, you can check your guess on the Channels You Receive screen (see page 6). If you still don’t see your provider, go back and verify that you entered the correct ZIP code.
Cable Lineups.
A lineup is the type of subscription you purchased from your cable company. Lineups usually have names like “Basic” or “Extended Basic.” Your cable bill may have this information. If you still aren’t sure, make your best guess. Later in Guided
Setup, you can check your guess on the Channels You Receive screen (see page 6).
You may also see names like “Rebuild Basic” or “Rebuild Extended Basic.” “Rebuild” is a term used to refer to a revised lineup. Usually you would be informed by your cable company if your lineup has been revised. If your best guess at a lineup choice was not correct, and a rebuild lineup with a similar name is available, try that one instead.
If you have a cable A/B system, you must pick either A or B to watch with your DVR.
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C h a p t e r 1
Use the CHAN UP/DOWN button as a
® shortcut to go up or down a whole screen at a time.
G u i d e d S e t u p
Channels You Receive.
First, if you had to make a guess about your provider or lineup, verify that the channel numbers match the networks on this list. (For example, if you had the lineup to the left, is channel 2 actually KTVU?) If you aren’t sure, refer to the channel guide or quick-reference card from your cable or satellite company.
Next, add or remove check marks—so that the list reflects the channels you actually subscribe to—by highlighting a channel and pressing SELECT. (Some types of satellite boxes will get stuck on channels you don’t receive if those channels are selected here, so be sure to de-select channels you don’t receive.)
You can also customize this channel list to reflect your viewing preferences. If you never watch a particular channel, and don’t plan to set up recordings or let TiVo search for programs on it, remove the check mark next to that channel.
The TiVo service will search for programs on the check marked channels only. Also, the
CHAN UP/DOWN button skips channels that don’t have a check mark in this list.
Finally, highlight Done Selecting Channels and press SELECT to continue. If you change
your mind, you can easily make changes after you finish Guided Setup. (See page 58.)
Channel Changing.
If you have a cable or satellite box, your DVR needs to send it a signal to change channels. It can do this through an IR (infrared) or serial connection.
Make sure that the connection described on this screen matches what you have used to connect your cable or satellite box to your DVR. For help choosing and setting up a connection, see your Start Here booklet and Installation Guide. After Guided Setup, if
your channels don’t change, see troubleshooting steps on page 99.
Connection to DVR Screens.
These screens ask what type of video cable you used to connect your cable or satellite box to your DVR. Choose your configuration from the three
choices described on page 7 (Hint: the first one is the most common).
Satellite only or cable with a box only:
Satellite & antenna or satellite & cable without a box:
Satellite & cable with a box:
1. Use the UP/DOWN arrows to highlight “Satellite Box” and press SELECT.
C o m p l e t i n g G u i d e d S e t u p
* Use the UP/DOWN arrows until the picture of the DVR matches the cable connection you used to connect your satellite or cable box. When the video status below the picture says “Video OK,” press SELECT to continue. If the video status says “No Video,” double-check that the video cable is firmly connected to the DVR and that you have selected the correct type of video cable.
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2. Follow the directions at the top of this page
(marked with *).
3. Use the DOWN arrow to highlight “Accept these input settings” and press
SELECT.
1. Highlight “Satellite
Box” and press SELECT.
2. Follow the directions at the top of this page
(marked with *).
3. Highlight “Cable Box” and press SELECT.
4. Follow the directions at the top of this page
(marked with *).
5. Highlight “Accept these input settings” and press SELECT.
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C h a p t e r 1 G u i d e d S e t u p
IR Code List.
If you use an IR connection, the DVR will need to send a code to your cable or satellite box in order to change channels. You will need to test these codes to see which works best with your connection. Each code has a slow, medium, and fast version. First, test the slow codes by highlighting them and pressing the CHAN UP/DOWN button slowly several times. When you find a slow code that changes channels every time, try a faster speed for that code. (Slow may take longer, but fast may be too fast for your cable or satellite box.) You want to find the code with the fastest speed that changes the channel every time. When you find it, press SELECT to choose that code. If channels don’t
change at all, see page 99 for troubleshooting steps.
Program Call.
During this call, the TiVo service downloads all your program information—which includes program titles, times, channels, and descriptions—for up to
the next two weeks. If the call doesn’t succeed, see page 97 for troubleshooting steps. If
you need to use the phone, pick up your telephone, then hang it up and wait about 45 seconds. The DVR will hang up. You will need to re-initiate the program call later.
Congratulations!
Once you have activated your TiVo service and completed Guided
Setup, you’ll see the Congratulations! screen. If you have not yet activated your TiVo service, you will be reminded to do so at this time.
You can immediately begin watching live TV and using your DVR’s features to control live TV (pause, instant replay, slow motion). The DVR works behind the scenes for about four to eight hours to organize program information for the first time. During this process, you will have to wait to search for programs, set up recordings, and view information in the program guide. A message at the bottom of the Pick Programs to Record screen will warn you if you are not able to search for programs yet. If the message appears, try again after a few hours.
Press the TiVo button on your remote control to go to TiVo Central ® to begin enjoying the
TiVo service.
T i V o C e n t r a l
TiVo Central
Almost everything you do with the TiVo service starts from TiVo Central. You can set up recordings, watch live TV or recorded programs, read messages from the TiVo service, and access special Showcases featuring entertaining and informative video clips. To get to
TiVo Central, press the TiVo button on your remote control.
Occasionally, you will notice special icons beside some of the options in TiVo Central.
These icons will let you know that you have received something new from the TiVo service:
When you see this icon, you know you have TiVo Messages to read. See page 52
for more about TiVo Messages.
This icon appears next to selections that contains special video content. Highlight the selection and press PLAY on your remote to play the video.
Choose the selection next to this icon to watch a special preview or visit a
Showcase. See page 19 for more about Showcases.
Choose the selection next to this icon to check out news or special offers from TiVo.
You can find a complete glossary of icons in the inside back cover of this guide.
Music & Photos.
If you purchase the Home Media Option premium feature package,
you’ll see an additional selection on TiVo Central—Music & Photos. See Chapter 7 for
more information about Home Media Option.
Take a Tour.
Now you’re ready to start enjoying the TiVo service! Check out the tours in
Press the TiVo button on your remote to go to TiVo Central.
TiVo Central with Home Media Option
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C h a p t e r 1 G u i d e d S e t u p
C HAPTER 2
The Basics in 5 Short Tours
Tour Three: Find and Record Your Favorite Programs
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C h a p t e r 2 T h e B a s i c s i n F i v e S h o r t T o u r s
Tour One: Play with Live TV
In this tour, you’ll take a look at how you can control live TV. So turn on your TV and grab your TiVo remote!
First, press the PAUSE button—the program you’re watching pauses. Now you can stand up and stretch, or go to the kitchen and get a snack. You can pause live TV for up to 30 minutes!
But for now, press PLAY and the program resumes.
Next, press BACK—the program rewinds. Press BACK a second time—it goes faster! A third time—faster still! Both the FWD and BACK buttons have three speeds. Press BACK a fourth time (or press PLAY at any time) to return to normal speed.
+ Press PAUSE once more, then immediately press FWD—frame-by-frame forward! Press BACK—frame-by-frame back. When your show is paused, FWD and
BACK let you go frame by frame. Press PLAY to resume watching at normal speed.
Try out the INSTANT REPLAY button. INSTANT REPLAY jumps you back 8 seconds—useful for when you miss a great sports play or a bit of dialog, or for when you fast forward too far.
Press INSTANT REPLAY again, then immediately press SLOW. You get your own slow-motion replay!
Finally, try the ADVANCE button. Presto! You’re caught up to live TV.
T o u r O n e : P l a y w i t h L i v e T V
Status Bar
Press PAUSE to make the status bar visible. It shows a one-hour period. The green segment is the portion of the current hour that has been saved by your DVR.
Look for the white line. It marks the part of the program you are currently watching. If the white line is anywhere back in the green segment you are “behind” real time (which is way better than being behind the times!).
Now press CHAN UP. When you change channels, the saved programming from the old channel is cleared, and the DVR starts to save what is showing on the new channel.
Channel Banner
Press INFO (or DISPLAY if your remote does not have an INFO button) to see the channel banner. (You can also press RIGHT arrow.) It’s only there for a few seconds, but you can bring it back by pressing INFO (or DISPLAY) again. While the banner is visible, press RIGHT arrow to switch from a small, to medium, to large banner. Note that each version has a different amount of information.
Keep pressing RIGHT arrow until you see the largest version of the channel banner.
Notice the small icons on the right side. Each symbol represents a useful feature, like recording or Parental Controls. Press the UP and DOWN arrows to highlight different icons. Pressing SELECT while an icon is highlighted will take you to that feature. (For
more on using these icons, see page 44.)
Finally, press the CLEAR button—the channel banner disappears. (CLEAR gets rid of things that aren’t part of the program you’re watching.)
Now go have fun playing with live TV, then come back for the next tour!
status bar This white line tells you where you are.
channel banner selectable icons
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When you record from live TV, you
® can record both the saved portion
(up to the last half hour) and the rest of
the program. See page 30 for details.
T h e B a s i c s i n F i v e S h o r t T o u r s
Tour Two: The Program Guide
Your DVR’s program guide lets you see what’s on, change channels, schedule recordings, and more—all while you’re watching live TV. Press the GUIDE button to see the program guide.
Choose a Program to Watch or Record
See something you’d like to watch? Press the UP, DOWN, LEFT, and RIGHT arrows to move the highlight bar over a program title. (Notice that the program description at the top changes.) Then press SELECT on the highlighted channel. If the program is on now, the channel changes and the program guide disappears. (Remember, whenever you change channels, programming saved from the old channel is cleared, and the DVR starts to save what is showing on the new channel.)
If the program is upcoming, selecting it brings up a transparent screen with recording options. Choose an option or press LEFT arrow to go back to the guide. You can always record the program you’re watching by pressing the RECORD ( ) button on your
remote control. You can also use the guide to record current or future programs. (See page
29 for more on recording from live TV.)
Looking Ahead
While you’re in the guide, press the FWD ( ahead. Try it. To go back in time, press BACK (
) button to move the displayed time
).
You can also quickly change the day and time the guide shows by changing the Guide
Options. To see Guide Options, press GUIDE to display the guide, then press ENTER. To change the day, use DOWN arrow to highlight the day, then press RIGHT arrow once to choose tomorrow. Press SELECT. “Done changing options” becomes highlighted. Press
T o u r T w o : T h e P r o g r a m G u i d e
SELECT again and voilà!
, the guide appears with tomorrow’s program schedule. You know what this means: no more setting the VCR!
Filter the Program Guide
The guide can also find specific kinds of shows for you. Display Guide Options by bringing up the guide and pressing ENTER. Then highlight “Choose Filter.” Press
SELECT and a list of categories appears. Use the DOWN arrow to move down the list, and select “Interests.” Then select “Cooking” from the subcategory list. The Guide
Options screen appears again and “Filtering” should now be “On.” Select “Done changing options.”
This time when the guide appears, it only shows you channels airing cooking shows in the next six hours. It has grayed out programs that are not about cooking. To see all the channels again, go to Guide Options (press GUIDE, then ENTER). Highlight “Filtering,” and press LEFT arrow to turn it “Off.” Then press SELECT.
Other Guide Options
You can also use Guide Options to customize the program guide to your preferences. For example, you can choose the way the guide displays your channels and program information. Press the GUIDE button to display the guide, then press ENTER to display
the Guide Options. Highlight “Style” to select one of two different guide styles. See page
46 for more information about program guide styles.
Take some time to play around in the program guide (and set up some recordings, while you’re at it). See you in a little bit for the next tour!
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If you just finished Guided Setup
® and you go to Pick Programs to
Record, you will see a message at the bottom of the screen stating that the DVR is still indexing data. The DVR should be done indexing within 4 to 8 hours of finishing Guided Setup.
T h e B a s i c s i n F i v e S h o r t T o u r s
Tour Three: Find and Record Your Favorite
Programs
You can always record the program you’re watching by pressing the RECORD button on your remote control. The TiVo service also provides many ways to quickly search large numbers of TV programs, find your favorites, and schedule recordings in advance. What’s more, if a program is part of a series, you can get a Season Pass to the series. A Season
Pass automatically records every episode of the series that airs on the selected channel, even if the time slot changes.
Search by Title
In this tour, you’ll find a program ( The Simpsons) by searching for its title. Press the TiVo button to see TiVo Central. Press the DOWN arrow to highlight Pick Programs to Record and press SELECT. The Pick Programs to Record screen appears.
As you can see, TiVo gives you many ways to find programs. Since you know the program’s title, highlight “Search by Title” and press SELECT. The next screen is a categories screen. It lets you limit your search to any of several categories—but for now, choose “All Programs,” then press SELECT.
The next screen has a grid of letters. Notice the white box around the letter A . Use the
RIGHT, LEFT, UP, and DOWN arrows to move the box among the letters. Now move it to S , then press SELECT.
A list of programs that begin with “S” appears on the right side of the screen. Move the white box to the letter I and press SELECT again. The list changes. The TiVo service has searched through all available programs (usually, those airing in the next two weeks) to find those that begin with SI, then listed those programs.
T o u r T h r e e : F i n d a n d R e c o r d Y o u r F a v o r i t e P r o g r a m s
Keep on entering letters until you see “Simpsons, The” in the list on the right. (Notice, the list alphabetizes without “A” or “The.”) If you make a mistake entering text, select DEL
(on the screen) or press BACK on the remote control. To clear all text, use CLR on the screen or press the CLEAR button. (SP enters a space.)
To get to the list of programs, press RIGHT arrow until you move off the grid of letters.
Press the UP or DOWN arrow to highlight “Simpsons, The” and press SELECT.
A Program Information screen appears. This kind of screen appears when you select a program title from a list and lets you choose to record the episode, view upcoming episodes, or get a Season Pass.
Get a Season Pass
On the Program Information screen for The Simpsons, highlight “Get a Season Pass,” and press SELECT. A confirmation screen appears to make sure the DVR is doing what you want. Press SELECT again—and after a short pause you have a Season Pass to The
Simpsons ! Every episode on the selected channel will be recorded automatically.
You should now be on the Search by Title screen again. Press LEFT arrow to return to
Pick Programs to Record, then select the To Do List. You can see all your scheduled recordings here.
In the To Do List, notice the upcoming episodes of The Simpsons are marked with two check marks ( ), indicating they are part of a Season Pass. If you don’t want to keep this Season Pass, highlight it and press CLEAR.
Set up some more Season Pass recordings now, or go on to the next tour to learn how
TiVo helps you find new shows you might like—sort of like your own “smart” TV assistant.
If you schedule a lot of Season Pass
® recordings, it’s a good idea to set priorities for them. You do this with the
Season Pass Manager; see page 27 for
more information.
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Your personal TV preferences are
® just that: personal. See the TiVo
Privacy Policy in Chapter 9, and the
Federal Trade Commission (FTC) White
Paper available at www.tivo.com/privacy for more information.
The TiVo icon next to the title indicates that it was recorded as a TiVo Suggestion.
T h e B a s i c s i n F i v e S h o r t T o u r s
Tour Four: Find New Programs
TiVo makes it easy for you to find what you want to watch—by responding to your interests and collecting the best the networks have to offer.
TiVo Suggestions
TiVo Suggestions is a personalized list of shows selected to match your preferences. How is this magic possible? Any time you watch programs, live or recorded, or browse programs with the live guide, or in Showcases or TiVolution Magazine, you can rate them by pressing the THUMBS UP ™ and THUMBS DOWN ™ buttons ( ). You can give a program up to three Thumbs Up or three Thumbs Down. Also, any time you choose to record a program, it automatically gets one Thumbs Up.
Over time, the more shows you rate, the better TiVo Suggestions will be at finding programs you like. The suggestions are listed under TiVo Suggestions in order of how closely they match your preferences.
Suggested programs based on your ratings appear in TiVo Suggestions. Go to TiVo
Central, then Pick Programs to Record, then TiVo Suggestions. (If you don’t see programs yet, come back later—it may take a few hours the first time.) The list of programs is ranked, so shows you are more likely to enjoy are near the top. If you want to record a program, select it and the Program Information screen appears.
Auto-Recording TiVo Suggestions.
As an added bonus, when the DVR has available space, it automatically records TiVo Suggestions. (You can turn this feature off if you
prefer; see page 60 for details.) You will find recorded TiVo Suggestions on Now Playing,
listed below programs you requested. Or, if you have the Groups option turned on (see
page 48), TiVo Suggestions recordings will appear in their own group.
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It’s important to remember these characteristics of TiVo Suggestions recordings:
• TiVo Suggestions never replace shows you request, or prevent your requested shows from being recorded.
• TiVo Suggestions are always the first programs deleted to make room for recordings you request.
Auto-recording TiVo Suggestions is an easy way to find programs that you never knew about, or old favorites you may have forgotten.
Showcases
Showcases is an interactive content area which often includes opportunities to schedule recordings of featured programs, or allows you to watch previews of upcoming movies or
TV shows. The programs in Showcases are grouped in theme packages, giving you “onestop shopping” convenience when browsing for programs to record. Packages may include exclusive content, the inside scoop on hit movies, exciting miniseries, hot specials, popular series, and shows featuring the biggest stars of the screen and stage.
Showcases is updated during your DVR’s regular connection to the TiVo service.
TiVolution Magazine
TiVolution Magazine is one part of Showcases where you’ll always find something fun and different. It’s a guide to the best upcoming shows on television. You’ll find premieres, specials, and offbeat gems, making it easy for you to schedule recordings. New content is delivered fresh to your DVR during regular connections to the TiVo service.
Use the arrow buttons and SELECT to explore selections in TiVolution Magazine. Once you get to a list of programs, select a title to see the Program Information screen. If you get the channel the program airs on, you can set up a recording here—it’s that easy!
If other members of your household
® are pressing THUMBS UP on shows you don’t care for, and vice versa, you may find that TiVo Suggestions is making some suggestions that you like, and some that are more appropriate for other members of your household.
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Tour Five: Now Playing
Your DVR can record many hours of programming (enough to fill a slew of video tapes!).
Fortunately, it also labels and organizes all those saved programs. Unlike using a VCR,
Now Playing gives you instant access to all recorded programs—no need to spend time searching for an episode on that tape you thought you used.
To go to Now Playing, just press the TiVo button twice. Your new DVR may already contain some entertaining short programs. A network logo to the right of the show tells you which network brings you the program.
An icon like this one to the left of the program’s title tells you the recording’s current status. (See the inside back cover for a glossary of icons).
Programs you request will appear in Now Playing the moment recording begins. You can watch any title in Now Playing—even one that is still being recorded—by highlighting it, then pressing the PLAY button.
Try it. Highlight a program in Now Playing and press PLAY. OK, now for the cool part:
Watch the program for at least 5 minutes, then press the LEFT arrow to go back to Now
Playing. Select the program again—the Program Information screen will now say
“Resume Playing,” instead of “Play.” Select “Resume Playing,” and return to the program from the point you left it!
Sorting and Grouping Programs
When you are in Now Playing, press ENTER on your TiVo remote to see Now Playing
Options. You can also press 1 on your remote control to change the sort order of Now
Playing programs; or press 2 to turn groups on or off.
T o u r F i v e : N o w P l a y i n g
Sorting Programs.
Choose how you want the programs in Now Playing to be listed:
• Alphabetically.
Programs are listed alphabetically by title (from A to Z).
• By date recorded.
Programs are listed by the date they were recorded, with the most recent at the top and the oldest at the bottom.
Grouping Programs. The Groups option lets you group like programs together to “tidy up” the screen. When you turn on Groups, a folder appears in Now Playing for:
• Each television series with more than one recorded episode;
• Each auto-recording WishList with a recorded program;
• TiVo Suggestions (if you have auto-recording of TiVo Suggestions turned on).
A program may fit in any or all of these categories, so it may appear in more than one group, even though only one copy of the program is actually recorded.
Keep Until...
By default, programs you record are saved until space is needed (this usually means for about two days). The oldest ones may be deleted to make room for new recordings you’ve scheduled. However, you always have the option to keep a program for as long as you want.
To change how long a program will be saved, highlight it and press SELECT. The
Program Information screen appears. Select “Keep Until....” On the next screen you can choose “Keep until I delete” or use the arrow buttons to highlight and change the date displayed. When you are done, press SELECT.
Feel free to watch some programs from Now Playing—but come back for the end of this chapter! There are still more cool things you may want to learn.
A note at the bottom of Now Playing tells you which sorting option you are using and whether groups are on.
When you set up recordings, you
® can also specify how long you want to keep them by setting the Keep Until
Recording Option. See page 25.
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Cool Things You Can Do
Never be late for your favorite programs: Working late? Stuck in traffic? Don’t worry! If you’ve set up a recording or a Season Pass, the program will be waiting for you in Now
Playing. You can even start watching from the beginning while the program is recording.
Make your television wishes come true with a WishList: Have a favorite actor? A favorite hobby or interest? How about a favorite sports team? If they’re on TV, chances
are a WishList search will find them. For details see page 35.
Looking for good movies? Kids’ shows? Science fiction? With Search by Title, you can browse all the upcoming programs in a particular category and find shows you didn’t
know were on. For details see page 31.
See a good preview, record the show: If you’re watching live TV and a promotion comes on for an upcoming program, you may see an Ipreview™ icon like this one: Pressing THUMBS UP while the icon is visible displays a screen with options for recording for the upcoming program. You don’t have to remember when it’s on—it will be recorded! (If you did not schedule a recording when you saw the icon, rewind until it’s visible again.)
Use the Overtime Scheduler™ (and don’t miss overtime!): Programs sometimes start before they’re supposed to, and often end later than scheduled. By using recording options, you can adjust your recording times to account for variations by using the
Overtime Scheduler. For details see page 26.
Use the CLEAR button: The CLEAR button hides the status bar, the program guide, channel banner, and anything else that is not part of the program. It clears text entered when using the letter grid. And if you highlight a program title in the Now Playing list, pressing CLEAR deletes the program. In the To Do List, CLEAR cancels a recording.
C HAPTER 3
Pick Programs to Record
Season Pass, Recording Options, To Do List
Using the Guide to Find Programs
Find Programs That Match Your Interests
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C h a p t e r 3
An exception to the 28-day rule may
® occur if the program wasn’t watched but was automatically deleted from Now
Playing to make room for another recording you requested—or if the program information describes it incorrectly.
P i c k P r o g r a m s t o R e c o r d
Season Pass, Recording Options, To Do List
Your TiVo DVR makes finding and recording programs easy—so easy that you may find more programs you enjoy than you ever expected! Your DVR can help with this too, by giving you simple ways to manage your recordings and make sure you can watch what you want, when you want to watch it.
Season Pass and Other Repeating Recordings
There are three types of recordings that repeat automatically:
• Season Pass.
Records every episode of a series that airs on a certain channel—even if the day or time changes! It’s completely automatic and easy to set up. Just select a program (from the TiVo Live Guide, or search results) and choose “Get a Season Pass.”
• Manual Repeating Recording.
Records on a specific channel at a specific time, just as you would with a VCR. See page 34 for more information.
• Auto-recording WishList.
Records all programs a WishList search finds. See page 40.
These three types of repeating recordings also have the following in common:
• No duplicates within 28 days. If you watch or delete a particular episode or showing, it will not be recorded automatically again for 28 days. This prevents Now Playing from filling up with shows you probably don’t want. If you want to record duplicates, go to
Recording Options, Show Type, and select “All (with duplicates).” You can also schedule a single duplicate recording for a particular program.
• Parental Controls. If Parental Controls are on when you schedule a repeating recording, the DVR checks its current program information to see if any upcoming program violates a Parental Control. If it does, the DVR requires the password to
continue. See page 53 for more information.
S e a s o n P a s s , R e c o r d i n g O p t i o n s , T o D o L i s t
• Keep at Most=5. By default, five episodes of a repeating recording program are kept
in Now Playing. (You can change this setting; for more information, see page 26.)
• Resolving conflicts.
The TiVo service resolves scheduling conflicts between repeating recordings by comparing recording priorities. You can change recording priorities with the Season Pass Manager. (See page 26 for more details).
Recording Options
You can set Recording Options when you set up a recording, or any time later by selecting the program from the To Do List or the Season Pass Manager, and choosing “Options.”
Information screen that appears when you select a program includes choices to “Record this episode” and “Get a Season Pass.” When one of these recording actions is highlighted, “Options” appears to its right. To see the current Recording
Options, use the arrow buttons to highlight
“Options,” then press SELECT.
To set your Recording Options:
1. Use the UP/DOWN arrows to highlight an option on the Recording Options screen.
Recording Options
2. Use RIGHT and LEFT arrow to change the setting.
3. When you are done, press SELECT or highlight “Record with these options.”
4. Press SELECT again to schedule the recording with the new options.
To cancel your changes, press LEFT arrow, or highlight “Don’t change recording options” and press SELECT.
Recording Options: one-time recording
Recording Options: repeating recording
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Are two of your favorite programs on
® at the same time? If you use
Recording Options, you can create two
Season Pass recordings for the same time. Set the first one to record only First
Run episodes; set the second to record every episode. Use the Season Pass
Manager (described on page 26) to give the first one higher priority than the second. Voilà! As long as the program information is correct, when reruns of the first program air, your DVR will ignore them and record episodes of the second program.
P i c k P r o g r a m s t o R e c o r d
Recording Options include:
Record Quality. The choices for Video Recording Quality are Basic, Medium, High, and Best. The default setting is Best. (Best looks great, but keep in mind that it takes
up more space.) These settings are described on page 59. (This option is not available
once a recording starts.)
Keep At Most.
This option sets the maximum number of episodes to be saved—useful for keeping only the most recent nightly news or only a few of your kids’ daily programs. The default setting is 5. (This option is available only for a repeating recording.)
Show Type.
The choices are “Repeats & first run,” “First run only,” which records only new episodes, and “All (with duplicates).”
Keep Until.
You can change this setting from “Space needed” (the default setting) to
“Until I delete.” (This option is available only for a repeating recording.)
Keep At Least.
You can set the minimum amount of time the DVR keeps a recording.
The default setting is “Until Space Needed.”
The Overtime Scheduler consists of these two options:
Start Recording.
You can choose to start recording up to ten minutes before a program begins. The default setting is “On-time.” (This option is not available once recording starts.)
Stop Recording.
You can set a recording to continue—for a few minutes or up to three hours—after it’s scheduled to end. For example, you can extend a recording of a sports event and be sure to catch the whole game—even if it goes into overtime. The default setting is “On-time.”
S e a s o n P a s s , R e c o r d i n g O p t i o n s , T o D o L i s t
Season Pass Manager
Say you have a Season Pass to ER and an auto-recording WishList for movies with Julia
Roberts. What if a Julia Roberts movie happens to air at the same time as ER ? The DVR will check the priorities in the Season Pass Manager to decide which program to record. If the Julia Roberts WishList has a higher priority than the ER Season Pass, the Julia Roberts movie will be recorded, and ER will not.
Changing the priority order.
If you don’t change priorities in the Season Pass Manager, repeating recordings are prioritized by the order they were set up: the first has highest priority, and so on. To change the priority order:
1. Use the UP/DOWN arrows to highlight one of your repeating recordings.
2. Press RIGHT arrow to highlight the arrows to the right of the title.
3. Use the UP/DOWN arrows to move the selected title up or down in the list.
Priorities and resolving conflicts.
If a conflict occurs when you’re setting up a new repeating recording, you’ll be shown which programs are involved. You’ll also be given options to resolve the conflict:
• Record only those programs that do not conflict with others previously scheduled to record. This gives the repeating recording the lowest priority.
• Record all programs requested. This gives the repeating recording the highest priority.
Canceling a Season Pass.
To cancel a Season Pass, just highlight the program’s title in the Season Pass Manager and press CLEAR. Or, from a Program Information screen, select “Cancel/edit the Season Pass,” then “Cancel this Season Pass.”
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To Do List
The To Do List shows all your scheduled recordings and lets you cancel or edit them.
Individual recordings are marked with a single check mark ( ). Season Pass recordings and manual repeating recordings have a double check mark ( recordings have a star ( ).
), and WishList
Canceling a recording.
To cancel an upcoming recording from the To Do List, highlight the title and press CLEAR.
View Recording History
This is an advanced feature in the To Do List for those who really want all the details.
Selecting this option takes you to a list of three types of programs:
Deleted.
To find programs that were deleted, press the UP arrow or CHAN UP. (You will find these programs listed above the point where the highlight bar starts off.) Selecting a title will take you to a screen that tells you how and when the program was deleted.
Were not recorded. To find programs that were not recorded, press the UP arrow or
CHAN UP. (You will find these programs listed above the point where the highlight bar starts off.) Selecting a title will take you to a screen that tells why it was not recorded.
Will not be recorded.
To find programs that will not be recorded, press DOWN arrow or
CHAN DOWN. (You will find these programs listed below the point where the highlight bar starts off.) Selecting a title will take you to a screen that tells you why the program will not be recorded. You can then select “More recording options” on this screen, which will display the Program Information screen. You could choose “View upcoming episodes” to find an episode that doesn’t conflict with anything else, or change Recording Options, which may allow the program to be recorded.
TiVo Central Pick Programs to Record To Do List
U s i n g t h e G u i d e t o F i n d P r o g r a m s
Using the Guide to Find Programs
The TiVo service provides a program guide that displays up to two weeks of TV programming at the touch of a button. You can use the guide to quickly find programs and set up recordings by customizing the channels and filtering the types of programs shown in the guide. To view the guide, just press the GUIDE button on your TiVo remote.
Customizing the Guide
The guide has options that let you quickly change what programs and channels it shows.
To see Guide Options, press ENTER while the guide is displayed. Available options are:
Channels.
Choosing a list here selects the channels displayed by the TiVo Live Guide.
Also, the CHAN UP/DOWN button skips to channels that are on the chosen list. (For
details on how to customize these channel lists, see page 58.) The three channel lists are:
• [Channels] You Receive.
This is the default list. It displays only the channels you have chosen in the Channels You Receive channel list.
• Favorites.
This list shows only your favorite channels when browsing the guide.
• All.
This list displays all of your cable or satellite provider’s channels, even channels you don’t subscribe to.
Day and Time.
Sets the guide to show what’s on at a particular day and time.
Style.
Choose between the TiVo Live Guide and Grid Guide styles. (For details about the
differences between these two styles, see page 45.)
Filtering.
Turns filtering on or off. (Choosing a filter is explained below.) When you want to see all channels and programs in the guide, turn filtering off.
When filtering is on, the guide will
® only show channels that have a program in that category within six hours of the day and time selected. Programs that don’t fit your category are grayed out.
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Choose filter.
Press SELECT on this option. In the list that appears, use the UP and
DOWN arrows to highlight a category, then press SELECT. Choose a subcategory. The guide displays only channels with programs in that subcategory.
Changing a guide option.
Highlight the option, and then press LEFT or RIGHT arrow to change the selection displayed. Save your changes by pressing SELECT or GUIDE. To cancel your changes, press CLEAR.
Recording a Program from the Guide
To record a program, highlight it in the guide, then press RECORD. On the transparent screen that appears, select “Record this showing (Best Quality)” or “Season Pass & other
options” for more choices. (See page 24 for more on Season Pass recordings and page 25
for more on Recording Options.)
Recording the Program You Are Watching
You can always record the program you are watching: just press the RECORD button. On the transparent screen that appears, select “Record this showing (Best Quality).” (Select
“Season Pass & other options” for more choices.)
Recording the Saved Portion.
Up to 30 minutes of the current channel’s broadcast is always being saved, even when you are not recording a program. When you change channels, the DVR clears what it has saved and starts saving again on the new channel.
(So, if the saved portion is important to you, record it or don’t change the channel.)
To record the saved portion—in addition to the rest of the program—you must choose
“Record this showing (Best Quality).” If you change the Recording Quality (by selecting
“Season Pass & other options”), the saved portion of the program won’t be recorded.
Stopping a recording.
You can stop any recording two ways: select the title in Now
Playing, then select “Stop Recording;” or, press the RECORD button in live TV, then choose “Stop the current recording.”
F i n d Y o u r F a v o r i t e P r o g r a m s
Find Your Favorite Programs
Search by Title
If you know the name of the program you’re looking for, or even the first part of the name, choose Search By Title from Pick Programs to record. Then follow these steps:
1. If you wish, you can first narrow the search with a category and subcategory.
2. The next screen has a grid with numbers and letters. Spell out the title by using the arrow buttons to move, then pressing SELECT on each letter you want. (Skip “a,” “an,” or “the.”)
As you select letters, an alphabetical list of programs appears on the right. Keep selecting letters until you see your program.
You can use your remote control for some functions too. The CLEAR button on the remote erases everything; BACK erases one letter at a time; FWD inserts a space.
3. When you see your program, press RIGHT arrow until the highlight is in the list. To move the highlight within the list, press the UP and DOWN arrows. You can also press
CHAN UP/DOWN to move quickly up or down the list one screen at a time.
4. Press SELECT when the title you want is highlighted. The Program Information screen will appear. Then you can view upcoming episodes, set up a Season Pass, or record an individual showing.
Browsing a category. You can browse through programs in any category and subcategory you choose. Numbers come before letters, so to start from the top of the list, enter a zero.
TiVo Central Pick Programs to Record Search by Title
If you only know one word in the
® title, use a Title Wishlist to find the
program. See page 35 for details.
Replace hyphens ( - ), slashes ( / )
® and periods ( . ) with spaces. For example, use 20 20 to search for the title
“20/20.” Any other marks, such as apostrophes ( ’ ), asterisks ( * ), ampersands ( & ) and dollar signs ( $ ) are ignored. For example, you would use
6 OCLOCK NEWS to search for the title
“6 O’Clock News.”
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C h a p t e r 3 P i c k P r o g r a m s t o R e c o r d
Record by Time or Channel
Three options are available under Record by Time/Channel: Browse by Time, Browse by
Channel, and Manually Record Time/Channel.
Browse by Time.
Browse by Time lets you browse all programs on a particular day and time. With Browse by Time, you can filter the list to see only programs in a particular category. For example, you can browse all the movies airing on Saturday night. To browse by time:
1. Use the arrow buttons to highlight a category (for example, “Movies”) to narrow the list of programs, then press SELECT.
2. Press the UP and DOWN arrows to select the date you want to see, then press RIGHT arrow to move the highlight to the time column.
3. Press the UP and DOWN arrows to select a time.
4.
Press SELECT to bring up the list of programs without leaving the time selector, or press RIGHT arrow to bring up the list of programs and move to the list at the same time.
5. When you find a program you want to record, highlight it and press SELECT to bring up the Program Information screen. Then you can view upcoming episodes, set up a Season
Pass, or record an individual showing.
TiVo Central Pick Programs to Record Record by Time or Channel Manually Record Time/Channel
F i n d Y o u r F a v o r i t e P r o g r a m s
Browse by Channel.
Browse by Channel lets you browse through programs airing on a particular channel. You can start with all channels, or just your favorites. To browse by channel:
1. Highlight and select either “All Channels,” which includes all the channels you receive, or “Favorite Channels,” which includes just the channels you have selected as
your favorites. (For information on customizing the list of Favorite Channels, see page
2. Press the UP and DOWN arrows to select the date you want to browse, then press
RIGHT arrow to move the highlight to the channel column.
3. Press the UP and DOWN arrows to select a channel. (You can also use the numbers on the remote to type in a channel, then press ENTER/JUMP.)
4. Press SELECT to bring up the list of programs without leaving the channel selector, or press RIGHT arrow to bring up the list of programs and move to the list at the same time.
5. When you find a program you want to record, highlight it and press SELECT to bring up the Program Information screen. Then you can view upcoming episodes, set up a
Season Pass, or record an individual showing.
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TiVo Central Pick Programs to Record Record by Time or Channel Manually Record Time/Channel 33
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C h a p t e r 3
Here’s a tip: Use a Manual
®
Repeating Recording to record things like the opening monologue of a late night talk show.
P i c k P r o g r a m s t o R e c o r d
Manually Record Time/Channel.
Manually Record Time/Channel lets you schedule a recording on a specific channel at a specific time (just as you would with a VCR). You can also create a manual repeating recording here by setting the recording to repeat every week, every day, or every weekday. To create a manual recording:
1. Choose the recording type, using the UP and DOWN arrows to select “One Time,” or
“Repeating.” Then press RIGHT arrow.
2. Choose the day(s) for the recording, using the UP and DOWN arrows to change the current selection. If you chose “Repeating,” you can choose to repeat the recording on a specified day of the week (for example., “Every Tuesday”) or several times a week
(for example, “Every M - F”or “Every Day”). Then press RIGHT arrow.
3. Choose a channel using the UP and DOWN arrows (or by entering a number with the remote, then pressing ENTER). Press RIGHT arrow.
4. Set the hour, minute, and am/pm for the start and stop time, using the UP/DOWN arrows to change the current selection. Press RIGHT arrow to move to the next step,
LEFT arrow to move back.
5. Schedule the recording by pressing SELECT. A confirmation screen appears. (The recording will be named with a “best guess” based on program guide listings for that time and channel. This will help you find your program later in the To Do List or in
Now Playing.) When you’re ready to schedule the recording, just press SELECT.
TiVo Central Pick Programs To Record Record by Time or Channel Manually Record Time/Channel
F i n d P r o g r a m s T h a t M a t c h Y o u r I n t e r e s t s
Find Programs That Match Your Interests
Try a WishList Search
If you know what you like, WishList searches are great! A WishList search automatically finds programs that match your interests, tastes, passions, and whims on any channel you receive. And it keeps on searching for as long as you keep the WishList.
For example, you could create a Category Only WishList for the category “Movies” and subcategory “Comedy.” You could then use it occasionally to look at a list of all comedy movies airing in the next two weeks. The list would be constantly updated when your
DVR connects to the TiVo service.
You could search for something more specific by creating an Actor WishList for Sean
Connery, and then include the category “Movies,” and subcategory “Action.” This
WishList would only find action movies starring Sean Connery.
With a Keyword WishList, you can look for something very specific. For example, the
Keyword WishList GIANTS with category “Football” would find Giants football (but not baseball) games for you.
Here’s another example: You could create a Keyword WishList to find the 1986 remake of the science fiction classic The Fly , starring Geena Davis. Not only does this WishList find a specific program—it finds the specific version! The keyword entry would look like this: “GEENA DAVIS” FLY. (Using quotation marks in a Keyword WishList ensures that the search only finds programs that match the exact phrase you entered. This means that you will find The Fly , starring Geena Davis and not a documentary about flies narrated by
Davis Geena!) You could also find this movie by creating a Keyword WishList for the title and year. In that case, the keyword entry might look like this: “THE FLY” 1986.
TiVo Central Pick Programs to Record Search Using a WishList 35
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If you set up an auto-recording
®
WishList for sports, consider using the Overtime Scheduler (described on
page 26) to make sure you don’t miss the
most exciting part of the game!
P i c k P r o g r a m s t o R e c o r d
After you create a WishList, you can periodically view what it finds by selecting “View all upcoming WishList programs,” or selecting an individual WishList, then selecting “View upcoming programs.” Then you can schedule recordings for the programs or episodes you
want. (See page 40 for more details.)
Can a WishList Do More Than Search?
Yes it can! You can set a WishList to auto-record, and it will record every program the
WishList finds, on any channel you receive. For example, with the Sean Connery Actor
WishList, you would automatically collect Sean Connery action movies in Now Playing.
Some WishList searches are better suited to browsing than to auto-recording. For example, you could create a Category Only WishList for the category “Documentary.”
This WishList would find every upcoming documentary. You might not want to record every documentary, but you could occasionally browse the WishList and choose the ones you do want to record.
The more specific a WishList is, the better suited it is to auto-recording. For example, an auto-recording Keyword WishList with the keywords LAKERS and KINGS, and category
“Sports/Basketball” would only record basketball games with both of these teams—a great way to ensure that you enjoy this season’s rivalry.
TiVo Central Pick Programs To Record Search Using a WishList
F i n d P r o g r a m s T h a t M a t c h Y o u r I n t e r e s t s
Creating a WishList Search
From Search Using a WishList, select “Create new WishList.” Next, select the type of
WishList: Actor, Director, Category Only, Keyword, or Title. For most WishList searches, you use the grid of letters on the next screen to spell out what you’re looking for.
As the last step, you’ll then be able to select a category and subcategory to narrow your search. For example, if you want movies with Harrison Ford, but not documentaries or talk shows, select “Movies.” To search every category, select “Don’t specify a category.”
Category Only WishList. Use the UP and DOWN buttons to highlight a category, then press SELECT or RIGHT arrow. A subcategories list appears. Highlight a subcategory, then press SELECT or RIGHT arrow. To search all subcategories, you can also select
“Don’t specify a subcategory.”
Actor or Director WishList. Spell the person’s last name first by using the arrow keys to move the selection box around the grid and pressing SELECT to enter a highlighted letter.
As you select letters, a list of names appears to the right of the keypad.
If you see the person’s name, press RIGHT arrow until you move the highlight to a name in the list..
Use the UP or DOWN arrow to highlight the name you want and press SELECT.
To search for a name that is not on the list, enter the name in the format: LAST NAME, FIRST
NAME.
You must match the spelling of the name exactly, and you must use a comma (available in the grid under the letter W) .
TiVo Central Pick Programs to Record Search Using a WishList 37
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C h a p t e r 3 P i c k P r o g r a m s t o R e c o r d
Keyword or Title WishList.
You can create a Keyword or Title WishList with one keyword or with several. For a Keyword WishList, the TiVo service checks for your keywords in the program or episode title, description, actor, director, year, and category information. A Title WishList works very similarly, but the TiVo service only searches program and episode titles.
Spell your keyword(s) by using the arrow buttons to move around, then pressing select to enter highlighted letters on the grid. You can enter as many characters as will fit on the screen. When you have finished, use RIGHT arrow to highlight “Done creating keywords,” then press SELECT or RIGHT arrow.
Using * in WishList searches. To search for similar words in a Keyword or Title
WishList, use the asterisk (*) as a special symbol that replaces the endings of words. For example, the keyword AIRP* would find shows containing “airport,” “airplane,”
“airplanes,” as well as the movie “Airplane!” To enter an asterisk, press the SLOW ( button on the remote.
)
The asterisk can be helpful when you’re looking for a range of similar words, or if you’re just not sure how something is spelled. Pop quiz: is it “irresistable” or “irresistible?” Use the keyword IRRESIST* and don’t worry about it! Remember, when using the asterisk:
• It can only be used at the end of a keyword; it cannot be used to omit letters at the beginning or in the middle of a word. (For example, AIR*NE or *PLANE will not work.)
• When using this symbol, be as specific as possible. For example, do not use keywords like TH* . There will not be enough room to show all the results of a keyword that is too general.
TiVo Central Pick Programs To Record Search Using a WishList
F i n d P r o g r a m s T h a t M a t c h Y o u r I n t e r e s t s
Tips for entering keywords:
• To specify an exact phrase in a Keyword or Title WishList, surround a set of words with quotation marks (to enter quotation marks, press PAUSE ( ). For example, the keyword PAUL SIMON might also turn up a documentary about Simon Bolivar with a director whose name is Paul. Use “PAUL SIMON” to be certain you find programs that only feature Paul Simon.
• If you enter more than one keyword in a Keyword or Title WishList, they only find programs that match all of your keywords (for example, “GEENA DAVIS” FLY).
• If you want to include an exact phrase and additional keywords, there should be a space between the final quotation mark and the beginning of the next word. You can place a space character by selecting SP on the grid of letters.
• Replace hyphens ( - ), slashes ( / ) and periods ( . ) with spaces. For example, you would use the keyword phrase 20 20 to search for the title “20/20.” For an Actor
WishList for Catherine Zeta-Jones, use ZETA JONES, CATHERINE . You can place a space character by selecting SP on the grid of letters or by pressing FWD ( ).
• Any other marks, such as apostrophes ( ’ ) and ampersands ( & ), are ignored. For example, you would use the keyword phrase 6 OCLOCK NEWS to search for the title
“6 O’Clock News.” (Note that commas ( , ) are also ignored, except in an actor or director WishList, where they are essential.)
• For dollar signs ( $ ) substitute the letter S. For example, to find “$100,000 Pyramid,” use S100000 . (In Search by Title, skip the dollar signs to find these titles.)
If you like music performances, try a
® keyword WishList for “Concert.”
Choose the category “Arts” and the Sub-
Category “Music.”
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TiVo Central Pick Programs To Record Search Using a WishList 39
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As you browse the upcoming
® program titles found by WishList searches, remember that the CHAN UP/
DOWN button pages quickly through lists.
P i c k P r o g r a m s t o R e c o r d
Browsing, Recording, and Editing a WishList
Browsing all WishList searches. Select “View all upcoming WishList programs.” This selection displays a list of up to 10 upcoming programs from each of your WishList searches—and up to 200 programs total (so it may take a long time to display). To record a program, select its title; you will see the Program Information screen, where you can select
“Record this episode” and other actions.
Browsing an individual WishList.
Select the WishList you want to browse, then select
“View upcoming programs” to see a list of up to 200 unique upcoming programs that match the WishList. To record a program, select its title to see the Program Information screen, then select “Record this episode.”
For a comprehensive list of all upcoming showings of a program, including repeats
(multiple showings of the same program), select the title of the program in the “Upcoming
Programs” list. On the Program Information screen that appears, select “View upcoming episodes/showings.”
Auto-recording WishList.
When you create a WishList or select it, you can choose the action, “Auto-record WishList programs.” This means every program the WishList finds will be automatically recorded.
Each auto-recording WishList and its upcoming recordings are marked with a star (
If you want to be sure that all the matches your auto-recording WishList finds are recorded, give the auto-recording WishList a high priority in the Season Pass Manager.
(See page 26 for details.)
).
Editing a WishList. You can change a WishList—for example, to correct a misspelling, or to add a category or subcategory to narrow the results. Just select the WishList, then select
“Edit WishList.”
TiVo Central Pick Programs To Record Search Using a WishList
C HAPTER 4
Watching Live TV and
Recorded Programs
Watching Programs from Now Playing
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C h a p t e r 4
When you fast forward too far, press
®
INSTANT REPLAY to rewind eight seconds. Press it again if you really missed the mark.
W a t c h i n g L i v e a n d R e c o r d e d P r o g r a m s
Using the Control Buttons
Part of the fun of watching programs with TiVo, live or recorded, is using the pause, instant replay, and slow motion features. Here’s an overview of the control buttons:
RECORD.
Records a program when you’re watching TV or browsing the TiVo
Live Guide.
PLAY.
Plays a program at normal speed. Shows the Status Bar for three seconds.
PAUSE.
Pauses a live program for up to 30 minutes and a recorded program for as long as you want. To resume playing, press PAUSE again (or press PLAY).
BACK.
Rewinds a program. Press BACK once, twice, or three times to go backward fast, faster, or fastest. Press it a fourth time to return to normal speed.
FWD.
Fast forwards a program. Press FWD once, twice, or three times to go forward fast, faster, or fastest. Press it a fourth time to return to normal speed.
Frame Forward or Back.
Press PAUSE, then press the FWD or BACK button.
The image moves forward or backward one frame at a time.
INSTANT REPLAY.
Instantly shows the last eight seconds of the program again.
ADVANCE.
(a) In live TV, catches up to the live broadcast. (b) When you are fast forwarding in a recorded program, press ADVANCE to instantly jump ahead to the next tick mark. When you are rewinding, press ADVANCE to jump back to the previous tick mark. (c) In a recorded program, press ADVANCE once to jump to the end of the recording, press again to jump to the beginning.
SLOW. Plays the program in slow motion.
The Status Bar
When you press PLAY, PAUSE, FWD, or BACK, the status bar appears on the lower part of your screen. In live TV, the status bar represents one hour and the white tick marks are
15 minutes apart. In recorded programs, the bar shows the program’s length. The white tick marks are 15, 30, or 60 minutes apart, depending on the length of the program.
The green segment represents the part of the program saved by the DVR. The DVR automatically saves up to 30 minutes of live TV. You can move backward and forward
through the saved portion of a program. (For more information, see page 42.)
In live TV, the right edge of the green segment represents the current time. A white vertical line shows where you are in the recording. If the white line is anywhere back in the green segment, you are behind live TV. If you are behind live TV, you can press the
ADVANCE button to catch up.
White line indicates
Status Bar for live TV.
where you are now.
T h e S t a t u s B a r
The CLEAR button hides the status
® bar, the TiVo Live Guide, the channel banner, and anything else that is not part of the program.
Tick marks (15 min. apart)
Status Bar for a two- hour recorded program.
This symbol shows you are controlling live TV (here, live
TV is paused).
This end is where you catch up with live TV and the current time.
This shows that the BACK button has been pressed twice.
This recorded program is two hours long.
You can only rewind live TV 30
® minutes or to the point where you last changed the channel (whichever is less). When you change the channel, you skip ahead to the current time on the new channel and start saving on that channel.
If you are behind live TV and watching something you still want to see, you should not change the channel.
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Pressing RIGHT arrow switches
® among channel banner styles, from small...
...to medium
...to large
W a t c h i n g L i v e a n d R e c o r d e d P r o g r a m s
The Channel Banner
The channel banner appears at the top of the screen when you change channels or press the
INFO button or RIGHT arrow on your remote while watching live TV. (If you don’t have an INFO button, you can press DISPLAY.) This also works when you’re watching a recorded program from Now Playing. The channel banner will disappear after a few seconds. You can also hide the channel banner by pressing CLEAR or LEFT arrow.
There are three versions of the channel banner in live TV: small (with the current time and channel), medium (adds the title, running time and ratings), and large (adds a program description and icons). Press RIGHT arrow to switch among them. In recorded programs, only the medium and large versions are available.
Channel banner icons. The large channel banner has three selectable icons on the right side. Each icon controls a different feature. To use an icon, use the UP/DOWN arrows to highlight it, then press SELECT. (See the inside back cover for a glossary of icons.)
Select to record a program (or stop a current recording). If a recording is in progress, the icon appears bright.
Select to go to Parental Controls.
If Parental Controls are off, the lock appears unlocked and dim.
If they are on, it appears locked and bright (pictured here).
If they have been turned off temporarily, it appears unlocked and bright.
Select to read TiVo Messages. If the symbol is bright, you have new messages from the TiVo service.
W a t c h i n g L i v e T V
Watching Live TV
When you’re watching a program as it’s broadcast, you’re watching live TV.
To go to live
TV from any TiVo screen, press the LIVE TV button on your remote control. You can also select “Watch Live TV” from TiVo Central. If you’ve used the pause, rewind, slow, or instant replay features and are “behind” live TV, press ADVANCE to catch up.
Changing Channels
There are several ways to change channels:
• Use the Guide.
Tired of channel surfing? Choose something to watch with the program guide. To see the guide, press the GUIDE button. Then use the arrow buttons to highlight a program. To change the channel, press SELECT.
• Use the Number Pad.
To go to a specific channel, use the numbers on your remote control, then press ENTER/LAST. (If you don’t press ENTER/LAST, the channel changes automatically after a few seconds.) To clear the number before the channel changes, press CLEAR.
• Use ENTER/LAST.
To jump back to the previous channel, press ENTER/LAST.
• Use CHAN UP/DOWN.
Of course, you can also still use the CHAN UP/DOWN button on your remote control. (CHAN UP/DOWN skips channels that are not on the channel
list selected in Guide Options. For more information on channel lists, see page 29.)
Choosing a Guide Style
You can choose between two guide styles that display your channels and program information in different ways. Press the GUIDE button to display the guide, then press
ENTER to see the Guide Options. Highlight “Style” to see the options available.
You can use your DVR’s remote to
® control the power, volume, mute, and TV input settings on your TV. For information on setting this up, see the
Installation Guide that came with your
DVR.
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The TiVo Live Guide
The TiVo Live Guide displays program information in two side-by-side lists:
Left side. On its left side, the guide has a list of channels and the programs that are currently airing on them. If you want to watch a program in the list, highlight it, then press
SELECT. This changes the channel.
Right side. The right side has a list of upcoming programs on the highlighted channel.
Moving Around the TiVo Live Guide:
• Press the UP and DOWN arrows to highlight channels or programs.
• Use the LEFT and RIGHT arrows to move between the left and right sides.
• Press CHAN UP/DOWN to quickly move up or down one page at a time.
• Press FORWARD and BACK to change the time displayed in half-hour increments.
The Grid Guide
The Grid Guide displays program information in a channel grid similar to what you might see in your local newspaper. Channels are listed on the left side, and program titles for a
90-minute time period are shown on the right.
Moving around the Grid Guide:
• Use the FORWARD and BACK buttons to jump through program information 90 minutes at a time.
• Press the UP, DOWN, LEFT, and RIGHT arrows to highlight channels or programs.
• Press CHAN UP/DOWN to quickly move up or down one page at a time.
Title, date, time the program airs, and rating
Day and time
Guide options (Press ENTER to set)
TiVo Live Guide
Program description and Thumb rating
Selected channel
TiVo Live Guide: While the highlight
® is on the left side, you can press the
FWD and BACK buttons to change the time in half-hour increments.
Programs during this time period
Upcoming programs on the selected channel
Channel list and category filter currently in use
While the highlight is on the right side, you can press the FWD and BACK buttons to change the channel selected.
4
Grid Guide
Title, date, time the program airs, and rating
Channel number and channel call letters
Guide options (Press ENTER to set)
Program description and Thumb rating
Time slots
Program listings
Grid Guide: Use the FWD and BACK
® buttons to change the time in 90minute increments.
Channel list and category filter currently in use
Use CHAN UP/DOWN to page through the program listings.
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As recordings appear in Now
®
Playing, a colored icon to the left of each title reflects how long each program will be saved and whether or not it was recorded automatically. See the inside back cover for a glossary of icons.
W a t c h i n g L i v e a n d R e c o r d e d P r o g r a m s
Watching Programs from Now Playing
All the programs saved on your DVR are in Now Playing (no more searching through unlabeled videotapes!). To go to Now Playing, press the TiVo button twice.
As soon as a recording starts, the program’s title appears in Now Playing. You can watch any program in Now Playing, even one that is still recording. Just highlight it and press
PLAY. If you have watched part of the program already, it resumes from the point you stopped watching. When a program ends, you have the option to delete it. If you don’t delete it, the program is available to watch again from the beginning in Now Playing.
Highlight a program and press SELECT to see the Program screen, and these options:
• Play or Resume playing .
• Keep until...
To change the date when the program may be deleted, highlight the date, then press RIGHT or LEFT arrow until the date you want appears. Press SELECT to return to the Program Information screen.
• Delete Now or Stop Recording (if recording is in progress)
• Save to VCR.
See page 50 for information on using this feature.
Sorting and Grouping Programs
When you are in Now Playing, press ENTER on your TiVo remote to see Now Playing
Options. You can also Press 1 on your remote control to change the sort order of Now
Playing programs; or press 2 to turn groups on or off.
Sorting Programs.
Choose how you want the programs in Now Playing to be listed:
• Alphabetically.
Programs are listed alphabetically by title (from A to Z).
W a t c h i n g P r o g r a m s f r o m N o w P l a y i n g
• By date recorded.
Programs are listed by the date they were recorded, with the most recent at the top and the oldest at the bottom.
Grouping Programs. The Groups option lets you group like programs together to “tidy up” the screen. When you turn on Groups, a folder appears in Now Playing for:
• Each television series with more than one recorded episode;
• Each auto-recording WishList with a recorded program;
• TiVo Suggestions (if you have auto-recording of TiVo Suggestions turned on).
A program may fit in any or all of these categories, so it may appear in more than one group, even though only one copy of the program is actually recorded. For example, say you have an auto-recording WishList for an actor who also appears in a series, and you have a Season Pass for that series. Each episode of the series that records will appear in two folders—one for the WishList and one for the Season Pass. If you delete the program from one folder, it also disappears from the other.
A number in parentheses to the right of each folder shows how many programs it contains.
If you delete a program from one folder, it will disappear from all folders.
A note at the bottom of Now Playing tells you which sorting option you are using and whether groups are on.
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Save to VCR
If you have a VCR, you can save a program from Now Playing to a videotape. Transfers to a VCR happen in real time. For example, if a program is two hours long, it will take two hours to save it. You will not be able to watch live TV or recordings while saving.
Most of the buttons on your remote that control live TV work as usual during Save to
VCR—you can fast forward through the boring parts! The VCR will record the video exactly as it appears, including the status bar, channel banner, and any icons on the screen.
Using Save to VCR:
1. Be sure your TiVo DVR is connected to your VCR (see your Start Here booklet and
Installation Guide for details), and the VCR is set to record input from your TiVo
DVR. (See your VCR’s instructions for how to set its input.)
2. Insert a videotape into your VCR.
3. Go to Now Playing, highlight the show you want to save, then press SELECT.
4. Highlight “Save to VCR,” then press SELECT.
5. Select “Start saving from the beginning.”
6. A title screen appears for ten seconds. When you see it, press your VCR’s record button. When the program is over, press stop on your VCR.
You can cancel saving to VCR by pressing the LIVE TV or TiVo button on your remote. A videotape icon appears as a warning. Press the same button again and a confirmation screen appears giving you the option to resume saving at a later time, or cancel saving to VCR. If you choose to cancel saving, be sure to press stop on your VCR as well.
C HAPTER 5
Messages & Setup
52
C h a p t e r 5 M e s s a g e s & S e t u p
TiVo Messages
Select TiVo Messages to read any messages from the TiVo service or internal alerts from your DVR. When you receive a new message, TiVo Central will show the option, “NEW
TiVo Messages & Setup.”
To read the messages:
1. Go to TiVo Central, then select NEW TiVo Messages & Setup.
2. Select Read NEW TiVo Messages. A list of all of your messages appears. Messages you have already read are check marked.
3. Use the UP/DOWN arrows to highlight a message, then press SELECT to read it.
CHAN UP/DOWN lets you page through a message if it doesn’t fit on the screen.
TiVo Central Messages & Setup TiVo Messages
S e t t i n g s
Settings
With selections in Settings, you can make the DVR work more to your liking:
• Preferences includes Parental Controls, TV channel lists, and audio/video options.
• TiVo DVR Setup includes options for controlling a cable or satellite box and for setting up your TiVo remote control.
• Phone & Network Setup includes all of the settings for your connection to the TiVo service, and to your home network.
Parental Controls
Parental Controls allow you to set limits on movie and television ratings and to lock specific channels so that a password is required to view them. If you try to watch a program in Now Playing that violates a Parental Control, you will also be asked for the password. In addition, when Parental Controls are on, you must enter a password to delete a program that violates a Parental Control.
The padlock icon shows the current state of Parental Controls:
Off.
No password or controls set. Padlock appears unlocked and dark.
On. Password and controls set. Padlock appears locked and bright.
Temporarily off. Controls set but password was entered to temporarily turn off.
Padlock appears unlocked and bright.
While Parental Controls are on, you can watch a locked program or channel by pressing
SELECT, then entering the Parental Controls password. This temporarily turns off
Parental Controls.
TiVo Central Messages & Setup Settings Preferences Parental Controls
The large version of the channel
® banner has a shortcut to Parental
Controls; see page 44 for details.
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To turn on Parental Controls and define a password ( ): Select “Turn on Parental
Controls.” Use the number buttons on the remote control to enter a four-digit password, then enter the same password again for confirmation.
To temporarily turn off Parental Controls ( ): Enter the password to watch a program or channel, or select “Temporarily turn off Parental Controls” on the Parental Controls screen, then enter your password. When Parental Controls are temporarily turned off, any program or channel can be viewed, but the correct password is still required to change
Parental Controls settings.
To re-enable Parental Controls ( ): On the Parental Controls screen, select “Re-enable
Parental Controls.” Alternately, you can put the DVR into Standby mode, then take it out of Standby mode. To do this, press the POWER or STANDBY button on the front of your
DVR; or select Messages & Setup, then Standby, and then press the TiVo or LIVE TV button.
Auto Re-lock Option: When Parental Controls are temporarily turned off, they re-lock automatically after four hours if you don’t use your remote.
Parental Controls won’t re-lock in the middle of a show. By default, the Auto Re-lock option is on.
To turn off Auto Re-lock, go to Messages &
Setup, then My Preferences, then Parental
Controls. Press the DOWN arrow to highlight
“Auto Re-lock,” then press SELECT. Enter your password, then highlight and select “Auto Re-lock off.”
TiVo Central Messages & Setup Settings Preferences Parental Controls
Rating Settings for TV and Movies ( ): Movies originally meant for release to theaters have a different rating system from programs made for TV. You can use Parental Controls
to set limits for both rating systems (see page 57). You can also set limits for specific types
of TV content that may be objectionable—such as sexual content or violence.
To set Rating Limits for TV and Movies: From Parental Controls, select “Rating
Settings.” Enter the password and select the kind of limit you want to change.
The next screen contains a box listing all potential ratings. Ratings shaded in green are not locked; those in red are locked. Use the UP and DOWN arrows to move the red shading and adjust which ratings are locked. Your changes are saved automatically. When you are done, press RIGHT or LEFT arrow to return to Parental Controls.
To set Rating Limits for Specific TV Content: From Parental Controls, select “Rating
Settings,” then enter the password and press SELECT. Select “Block by TV Content.” A list of categories appears on the next screen. Select a category (for example, V-Violence).
A box containing all the possible ratings appears. Ratings in green are not locked; ratings in red are locked. (Ratings in gray do not apply to the category. For example, a TV-Y program would not have V-Violence content so there is nothing to block.)
Use the UP and DOWN arrows to adjust which ratings are locked or unlocked. The display to the right of the box will change to tell you exactly what ratings level you are allowing. Your changes are saved automatically. To return to the Parental Controls screen, press SELECT or RIGHT arrow.
Broadcasters are not required to provide ratings for specific types of content. If you want to be sure to block programs that do not include ratings for specific types of content, you will have to use age-based ratings to block content. See “Rating Limits for TV and Movies,” above.
gray = does not apply to the category green = not locked red = locked
TiVo Central Messages & Setup Settings Preferences Parental Controls
S e t t i n g s
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When you turn Parental Controls off,
® you don’t need to know a password to turn them back on. You may prefer to temporarily turn off Parental Controls, so that another person in your household does not choose a new password.
M e s s a g e s & S e t u p
Movies and TV Programs with No Rating Information.
If a movie has no rating information, it is treated as if it has the highest movie rating, ‘X.’ If you require a password for X-rated movies, then movies without rating information also require a password. If a television program has no rating information, it is treated as if it has the lowest TV rating, ‘TV-Y’; a password is only required to view it if you set Parental
Controls to require a password for programs rated ‘TV-Y’.
Channel Lock for Live TV ( ): You can lock individual channels so that a password is required to view any program on those channels. To lock or unlock channels:
1. From the Parental Controls screen, select “Channel Lock,” and then enter the password.
2. A channel list appears with a padlock icon to the left of any locked channels. Highlight a channel and press SELECT to add or remove a padlock icon. Use CHAN UP/DOWN to move through the list quickly. You can highlight a specific channel by entering its channel number with the number buttons on the remote.
3. When you are done, press RIGHT or LEFT to return to Parental Controls. Your changes are saved automatically.
To change the Password ( ): To change the password for Parental Controls, Parental
Controls must be on. Select “Change Password” on the Parental Controls screen. Enter a new password, then re-enter the new password to confirm.
To turn off Parental Controls ( ): Select “Turn off Parental Controls,” enter the password and press SELECT. When Parental Controls are turned off, the password is deleted and anyone can view any programs or watch any channels.
TiVo Central Messages & Setup Settings Preferences Parental Controls
S e t t i n g s
Motion Picture Association of America ratings for movies
G: General Audiences . Most parents would find this material suitable for all ages.
PG: Parental Guidance Suggested . Parents may find portions of this material unsuitable for younger children.
PG-13: Parents Strongly Cautioned . This material contains portions many parents would find unsuitable for children under 13 years of age.
R: Restricted . This material is specifically designed to be viewed by adults and therefore may be unsuitable for children under 17.
NC-17: Adult Content . This material contains intense, disturbing, or graphically portrayed themes or content that are not suitable for viewing by children under 17.
AO: Explicit Sexual Content . This material contains explicit sexual content and is intended to be viewed by adults ONLY.
Ratings for television movies and programs (including content ratings):
TV-Y. All children.
This program is designed to be appropriate for all children. Whether animated or live action, the themes and elements in this program are specifically designed for a very young audience, including children from ages 2-6. This program is not expected to frighten younger children.
TV-Y7. Directed to older children.
This program is designed for children age 7 and above. Themes and elements in this program may include mild fantasy or comedic violence, or may frighten children under the age of 7. Programs where fantasy violence that may be more intense or more combative than other programs in the TV-Y7 category are designated TV-Y7-FV.
TV-G. General audience.
Most parents would find this program appropriate for all ages. Although this rating does not signify a program designed specifically for children, most parents may let younger children watch this program unattended. It contains little or no violence, sexual dialogue, or situations; and no strong language.
TV-PG. Parental guidance suggested. This program contains material that parents may find unsuitable for younger children. Many parents may want to watch it with their younger children. The theme itself may call for parental guidance and/or the program contains one or more of the following: moderate violence (V), some sexual situations (S), infrequent coarse language (L), or some suggestive dialogue (D).
TV-14. Parents strongly cautioned.
This program contains some material that parents would find unsuitable for children under 14 years of age. Parents are strongly urged to exercise greater care in monitoring this program and are cautioned against letting children under the age of 14 watch unattended. This program contains one or more of the following: intense violence (V), intense sexual situations
(S), strong coarse language (L), or intensely suggestive dialogue (D).
TV-MA. Mature audiences only. This program is specifically designed to be viewed by adults and therefore may be unsuitable for children under 17. This program contains one or more of the following: graphic violence (V), explicit sexual activity (S), or crude, indecent language (L).
TiVo Central Messages & Setup Settings Preferences Parental Controls 57
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In the event that there is a change
® to your cable or satellite subscription package, a TiVo message will let you know what the change is. You must then go to Customize Channels and make the Channels You Receive list reflect the change.
M e s s a g e s & S e t u p
Customize Channels
What are channel lists for? Features such as Search by Title and Search Using a
WishList only look at programs available on channels selected in the Channels You
Receive list. Your DVR also uses lists of channels to decide which channels the TiVo Live
Guide displays and which channels to search in Browse By Channel.
There are two or three selections available in Customize Channels, depending on your program source (you won’t see “Cable Lineup” if your program source is not cable):
Cable Lineup.
Select this if you have changed your cable subscription, or if your channel lineup looks wrong in “Channels You Receive.” On the next screen you’ll be able to choose among available service packages based on your ZIP code.
Channels You Receive.
The Channels You Receive list starts with all the channels included in your service package. It can be customized to include only channels you actually subscribe to and to reflect your viewing preferences (for example: if you never watch a channel and don’t plan to set up any recordings on it, or let the TiVo service search for programs on it, you can de-select it here).
Favorites.
The Favorites list is for channels you watch frequently. Include only a few channels in this list, so that you can quickly look at what’s coming up on them.
To set up a custom channel list:
1. Select the Channels You Receive or Favorite Channels list. A check mark appears to the left of channels that are part of the selected list.
2. To remove or add a channel, highlight it and press SELECT. (You can speed through the list with the CHAN UP/DOWN. To go directly to a specific channel, use the number buttons, then press ENTER/JUMP. Your changes are saved automatically.
TiVo Central Messages & Setup Settings Customize
Video Recording Quality
You can increase the time available for video recording on your DVR much the same as you can choose “standard play” (SP) or “extended play” (EP) when using a VCR to tape a program. The DVR, however, offers you four levels of Video Recording Quality instead of just two. The choice you make here will be used unless you change the Video
Recording Quality (on the Recording Options screen) when you schedule the recording
(for details, see page 25). Two different Video Recording Qualities cannot be used on one
recording.
The recording quality choices available are Best, High, Medium, and Basic. The default is
Best. Basic quality takes up about one-third the space of Best quality, so it gives you about three times the amount of space for programs. You may wish to experiment with different levels and then reset your default.
One hour of Best Quality equals about:
3 hours of Basic Quality
2 hours of Medium Quality
1.5 hours of High Quality
1 hour of Best Quality
Suggested use:
News
Daytime Talk Shows, Animation
Dramas, Films
Sports, Action Movies
The DVR automatically uses Best Quality when displaying live TV. However, when it records a program, the DVR uses the Video Recording Quality you specified for that program. If that quality is not Best, you may notice the difference when recording starts.
TiVo Central Messages & Setup Settings Preferences Video Recording Quality
S e t t i n g s
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Channel Banner
Normally, when you change channels, a Channel Banner is displayed for a few seconds. If you want the channel banner to disappear quickly, select “Clear banner quickly.”
Audio Options
Sound Effects Volume.
You can change the volume or turn off the DVR’s sound effects
(the tones played when you press buttons on the remote control). The default is Medium.
Television Audio. This option lets you select the DVR’s default audio output option. You can choose to have the default audio in stereo or mono, or have a secondary audio program
(SAP) recorded when one is available.
Secondary audio programs are generally audio broadcasts in a language other than
English. If you choose to record SAP and there is a secondary audio program, it will be recorded. The SAP may be in Spanish, French, Japanese or some other language.
TiVo Suggestions
You can turn off automatic recording of TiVo Suggestions. When automatic recording is on (the default), TiVo Suggestions may be recorded onto available space. Programs you have recorded or scheduled to record will never be deleted to make room for suggestions.
Also, if space is needed to save programs you have scheduled to record, suggestions are
the first things to be deleted. (For more information on TiVo Suggestions, see page 18.)
RF Video
If you use an RF coaxial cable as the input to your DVR, you may see static on some channels. You can use options on the RF Video screen to smooth the video, which will decrease the static and improve the picture on these channels. However, it will cause images on all channels carried to your DVR on an RF cable to lose some sharpness.
TiVo Central Messages & Setup Preferences
S e t t i n g s
TiVo DVR Setup
Cable/Satellite Box. Select Cable/Satellite Box if you want to change the connection of your cable or satellite box to the DVR—for example, if you decide to replace a Composite cable connection with an S-Video connection. You should also select this if you want to change the way your cable box is set up to interact with the DVR. For example, if you buy a new cable box, you can find the correct IR codes for changing channels on your new cable box with your TiVo remote here.
Connection to DVR. Select this if you change the cables you use to connect your cable or satellite box to the DVR. The next screen you see depends on whether you have one or two video sources. For details on getting through these Connection to DVR screens, see
Cable Channel Changing, Satellite Channel Changing, or Channel Changing.
(The name of this selection changes depending on your DVR’s program source.) Use this selection if you change the type of control cable (IR or Serial) you use to change channels on your cable or satellite box, or if your cable or satellite box is replaced by another make or model.
Remote Control Setup.
See the Installation Guide for complete instructions on programming the remote control.
If you change video sources, for
® example, by changing from cable to satellite service, you should repeat
Guided Setup (go to Messages & Setup, then Restart or Reset System, then
Repeat Guided Setup).
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Your DVR should NOT be used with a
® digital PBX phone system. Doing so may permanently damage your DVR’s modem and will void your warranty. See your Installation Guide for more information.
M e s s a g e s & S e t u p
Phone & Network Setup
The DVR makes regular connections to the TiVo service to get updates to the TiVo service, program information for the program guide, Search by Title, WishList searches, and updates to Showcases and TiVolution Magazine. The connection usually lasts less than five minutes. You may receive service updates to your DVR from time to time. In such cases, it may last longer, but this happens rarely (a few times a year).
A phone connection is required for Guided Setup, but after you complete Guided Setup, you’ll be able to connect your DVR to a home network and use a shared Internet connection instead of a phone line to make connections to the TiVo service.
On the Phone & Network Setup screen, you can see details, including the time of the last successful connection to the TiVo service and last connection attempt, as well as the status of the last connection.
The Phone & Network Setup screen has different selections depending on whether or not you have connected a network adapter to your DVR. Before you connect a network adapter, you will see these selections:
• Edit phone settings.
This selection takes you to the Phone Dialing Options screen.
Selections on this screen are explained in detail on page 63.
• Test phone connection. When you select this, a test connection to the TiVo service will start automatically. You may wish to use this option for troubleshooting or other unusual circumstances. Test connections usually only take a couple of minutes. When the connection has finished, press SELECT to continue.
• Connect to the TiVo service now. Under normal use, you do not need to connect to the
TiVo service manually. However, for troubleshooting or other unusual circumstances,
TiVo Central Messages & Setup Settings Phone & Network Setup
P h o n e & N e t w o r k S e t u p you may wish to use this option. After you start the connection, the status indicator reads “Starting Up” and will change as it goes through several stages. You can watch live TV, set up recordings, and search for programs while the connection is in progress.
• Troubleshooting.
This selection takes you to the Troubleshooting screen, where you will find Phone Troubleshooting and Network Troubleshooting steps among other selections.
• Learn about connecting to a home network.
Before you connect a network adapter to your DVR, the Phone & Network Setup screen will display this selection with a
yellow star. See Chapter 6 for more information about connecting your DVR to a
home network.
After you connect a network adapter to your DVR, you will no longer see “Learn about connecting to a home network.” You will have two new selections available:
• Change connection type.
This allows you to change how the DVR connects to the
TiVo service, by phone or using your home network’s shared Internet connection.
• Edit phone or network settings.
The Phone & Network Settings screen has selections for Phone Dialing Options (see below for details), TCP/IP Settings, and Wireless
Settings. See Chapter 6 for more information about TCP/IP Settings and Wireless
Settings.
Phone Dialing Options
Change Dialing Options. You can change the following settings (if you make a mistake while entering a change, use the BACK button to backspace):
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Set Dial-In Number. Use this to change the number the DVR uses to make test calls and daily calls. To change it:
1. Select “Set Dial-In Number.” The Area Code screen appears.
2. Use the number keypad on the remote to set the area code, then press SELECT. If you change the area code, or if the DVR has not made a daily call in the last twentyfour hours, the Update Numbers screen appears and the DVR calls the TiVo service to retrieve a list of local dial-in numbers. After the phone call, press SELECT. The
Dial-In Number screen appears.
3. Use the UP/DOWN arrow to choose one of the listed phone numbers. The DVR will use this number for daily calls to the TiVo service. Then press SELECT.
If your area code has no access numbers, you can press LEFT arrow to return to the
Area Code screen and try a nearby area code. Toll charges may apply and are your responsibility.
4. The Dialing Format screen appears after you have chosen a dial-in number. You should use this screen to tell the DVR which dialing format to use. For example: should the dial-in number be preceded by your area code and should a “1” precede the area code? In some areas, even local numbers must be dialed using the area code. Press SELECT to return to the Phone Dialing Options screen.
To test your new dial-in number, select “Test Phone Connection Now.” The Test
Phone Connection screen appears and a test phone call begins. When the call completes, you should see the message “Test Succeeded!” Press SELECT to return to Phone Dialing Options.
Set Dial Prefix.
Use this option if you normally dial a prefix before making a phone call (for example, if you need to dial “9” to get an outside line). Use the number keys
TiVo Central Messages & Setup Settings Phone & Network Setup
P h o n e & N e t w o r k S e t u p on the remote control to enter the prefix. Press the PAUSE button after you have entered the prefix. This will insert a comma, which will create a two second pause after the prefix is dialed.
Set Call Waiting Prefix.
If you have call waiting, you may choose to disable it while the DVR is making a call, so that the DVR’s phone call is not interrupted. If you do not disable it, the DVR may drop the call and allow the second call to ring through, depending on your phone system. The DVR will then try its call again later. The most common code that phone companies use to disable call waiting is *70 (check with your phone company to find out how to disable call waiting in your area). Press
CLEAR to enter a star (*). Press the PAUSE button after you have entered the prefix to insert a comma, which creates a two second pause after the prefix is dialed.
Set Tone/Pulse. If your phone system uses pulse dialing, rather than tone dialing, you can change the setting to pulse here. (Today, most phone systems are tone.)
Set “Phone Avail.” Detection.
When Set ‘Phone Avail.’ Detection is on, the DVR can determine whether the phone line is in use by detecting voltage on the line. This allows it to avoid disrupting a call in progress (such as another modem call).
This setting is off by default. With ‘Phone Avail.’ Detection turned off, if you are on the phone when the DVR tries to call, you may hear a click on the line. If you have another modem call in progress (on your computer or other device), that call may be disrupted if the DVR attempts to call the TiVo service. If you have a standard dial tone, and ‘Phone Avail.’ Detection is off, turn on Dial Tone Detection (below).
If you are experiencing “Failed, Line unavailable” errors, or if the DVR is not making daily calls, you may have a low-voltage phone system that the DVR cannot detect. In this case, it’s best to have ‘Phone Avail.’ Detection off.
TiVo Central Messages & Setup Settings Phone & Network Setup
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With Dial Tone Detection and
®
‘Phone Avail.’ Detection both turned off, if you happen to be talking on the phone when the DVR tries to call you will hear the modem dial and try to communicate with the TiVo service.
M e s s a g e s & S e t u p
Set Dial Tone Detection.
This setting is on by default. If you leave it on, the DVR will check for a dial tone before it starts dialing. However, if you have a non-standard dial tone, or a stuttering dial tone (as some voice messaging systems have), the DVR will be unable to detect the dial tone and will not make its daily call.
Restore previous options.
The DVR must make a successful test phone call before it will accept changes to Phone Dialing Options. If you want to restore your previous dialing options and continue past this screen without making a test phone call, select
“Restore previous options.”
TiVo Central Messages & Setup Settings Phone & Network Setup
System Information
The System Information screen provides general information about your DVR, including its service number, manufacturer, model number, software version used, storage capacity, and information about recent service calls. You’ll need some of this information if you contact Customer Support. You can use the CHAN UP/DOWN button to see the rest of the information on the screen.
S y s t e m I n f o r m a t i o n
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Troubleshooting
The following screens provide tips that may help you troubleshoot various problems. Use
CHAN UP/DOWN to see all of the text on the screens. (There is also extensive
troubleshooting available in Chapter 8 of this guide.)
Parental Controls Troubleshooting provides instructions for using Parental Controls.
Phone Troubleshooting can help if your DVR’s phone connection is unsuccessful.
Channel Troubleshooting provides channel changing help if you are using a satellite or cable box. The tips at the top of the screen are for cable or satellite boxes that attach to the
DVR through a serial connection. Use CHAN UP/DOWN to see the second set of tips, which deal with cable or satellite boxes using IR (infrared) connections to the DVR. You
can also find tips in Chapter 8 and at
www.tivo.com/support .
Network Troubleshooting provides tips to help you with your DVR’s network
connection. See Chapter 6 for more information.
Transfer Troubleshooting helps if you are having trouble with the Multi-Room Viewing
feature of Home Media Option. See Chapter 7 for more information.
TiVo Central Messages & Setup Troubleshooting
R e s t a r t o r R e s e t S y s t e m
Restart or Reset System
You may need to restart the DVR as a routine troubleshooting step. Other options on this screen erase information or restore original factory settings. Selecting any of these options displays a warning. To continue, press THUMBS DOWN three times, then press ENTER.
Restart the DVR.
Shuts down the DVR and starts it up again. It will not affect recorded programs, Season Pass recordings, WishList searches, or TiVo Suggestions.
Repeat Guided Setup. You will have to repeat Guided Setup if you move or if you change your cable or satellite provider. Repeating Guided Setup will reset the Channels
You Receive and Favorites channel lists to the factory settings. It will not affect recorded programs, Season Pass recordings, WishList searches, or TiVo Suggestions.
Reset Thumb Ratings and Suggestions. Removes all Thumbs Up and Thumbs Down ratings and deletes the list of TiVo Suggestions under Pick Programs to Record. It does not delete TiVo Suggestions that have been recorded and are in the Now Playing List.
Clear Program Data and To Do List. Clears all program information, cancels all Season
Pass recordings and everything in the To Do List, and removes all Thumbs Up and
Thumbs Down ratings. It does not delete programs in the Now Playing List. The DVR acquires new program information during the next connection to the TiVo service.
Completing this process may take over an hour.
Clear and delete everything.
Clears all Season Pass recordings, WishList searches,
Thumbs Up and Thumbs Down ratings, TiVo Suggestions, Now Playing List recordings, program information, the To Do List and setup information, including the Channels You
Receive and Favorite Channels lists. It also clears the current password and resets Parental
Controls to the factory specified default. Completing this process may take over an hour.
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If you used RF coaxial cables to
® connect your program source to the
DVR, and also to connect the DVR to the
TV, Standby mode allows RF signal pass through. This means you can watch channels on your RF program source using your TV’s tuner instead of the DVR’s tuner—and that means you can watch one channel while recording another! Keep in mind, you won’t have DVR functionality in live TV (pause, rewind, etc.) while the DVR is in Standby.
M e s s a g e s & S e t u p
Standby
You can put your DVR in Standby mode by selecting Standby in Messages & Setup. To return to normal mode from Standby, press either the TiVo button the or LIVE TV button.
(On some remotes, there is a POWER button that puts the DVR in Standby mode and takes it back out.)
In Standby mode:
• Your TV shows a black screen and the lights on the front of the DVR go out.
• Programs that are being recorded or are scheduled to record will still be recorded. (If a program is being recorded, the red light will turn on.)
• The DVR will still make a daily phone call. (If the DVR is making a phone call, the yellow light will turn on.)
• If you temporarily turned off Parental Controls, Standby mode re-enables them. (See
page 53 for more on Parental Controls.)
• The DVR will continue to save a portion of live TV—up to 30 minutes of programming.
• If live TV was paused when Standby was selected, the DVR will remain paused for up to 30 minutes.
• If the TiVo Live Guide was set to display a category filter, filtering will be turned off.
TiVo Central Messages & Setup Standby
C HAPTER 6
Connecting to a Home
Network
Connecting to a Home Network Using a Wireless Network Adapter
Connecting to a Home Network Using Wired (Ethernet)
Completing the DVR’s Network Settings
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If you do not already have a home
® network and you want to learn how to create one, Linksys — a leading manufacturer of wireless and always-on
Internet connection networking equipment — provides valuable information on its web site at: www.linksys.com/support/ .
Other online resources also describe the steps and types of equipment used to set up a home network. You can try going to a popular search engine like Google
( www.google.com
) or Yahoo
( www.yahoo.com
) and typing the phrase,
“setting up a home network,” in the search field. You will obtain a number of search results (links) that supply guidance to help you set up your home network.
C o n n e c t i n g t o a H o m e N e t w o r k
Introduction
This chapter shows you how to connect your DVR to a home network. You should do this if:
• You want to use the Music & Photos and/or Multi-Room Viewing features of Home
Media Option. See Chapter 7 for more details.
• You want your DVR to use a broadband Internet connection instead of a phone line.
The DVR can use an always-on broadband Internet connection (for example, DSL or a cable modem) that is part of a home network for its regular connections to the TiVo service, and to use the Remote Scheduling feature of Home Media Option. (The DVR will still need a regular phone line connection for Guided Setup.)
In addition, with an always-on Internet connection, you can use Remote Scheduling for any program airing more than an hour after you request it. (If your DVR is using a phone line, processing a Remote Scheduling request can take up to 36 hours.)
Even if you do not have a home network, you can still connect multiple DVRs to each other to use the Multi-Room Viewing feature of Home Media Option. This setup is described online at www.tivo.com/support .
H o m e N e t w o r k s
Home Networks
When we refer to a “home network,” we mean two or more devices (probably computers), connected to a router. Connecting DVRs to a home network is the best way to take full advantage of Home Media Option.
USB Ports, Wireless and Wired Network Adapters
On the back of your DVR, you will see two USB ports that can be used to connect either a wireless or a wired (Ethernet) USB network adapter. Although you can use either of these ports, only one network adapter can be connected at a time.
USB network adapters let a DVR use a USB port to communicate with other networked devices. Whether you choose wireless or wired (Ethernet), you will need a network adapter for each DVR you wish to connect.
TiVo has recommendations for compatible models of wireless and wired (Ethernet) network adapters. Be sure to check TiVo online support at www.tivo.com/adapters for the latest information.
The USB ports on the back of a TiVo DVR
A USB Wireless network adapter
(yours may look different)
6
An Ethernet USB network adapter
(yours may look different)
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Do not use the CDs that are included
® with your network adapters to set up your DVRs. These CDs are intended to load drivers and network adapter software on your personal computer. You can put the CDs away for safe keeping.
If you are connecting two DVRs to a
® home network to use Multi-Room
Viewing, using a wired (Ethernet) connection for one of them will speed up program transfers.
C o n n e c t i n g t o a H o m e N e t w o r k
Choosing Wireless or Wired (Ethernet)
You can connect your DVR to your home network using either a wireless or wired
(Ethernet) connection. Here are some notes to help you choose which approach you want to use.
• Wired (Ethernet).
Ethernet connections are generally faster, less expensive, more reliable and less susceptible to interference than wireless networks. Using Multi-Room
Viewing to transfer a program is quicker over wired (Ethernet) than it would be over a wireless connection.
• Wireless.
Connecting your DVR wirelessly may be more convenient because you do not have to run a cable from your DVR to another device. However, wireless networks are typically more expensive and slower than Ethernet networks, and may be subject to interference from appliances such as microwaves and 2.4 GHz cordless phones. To connect wirelessly, you must have a wireless access point or wireless router on your home network. On most home networks, the wireless access point is part of an integrated hub/router and home gateway.
Connecting to a Home Network
• To connect a DVR to a home network wirelessly, see “Connecting to a Home Network
Using a Wireless Network Adapter” on page 75.
• To connect a DVR to a wired (Ethernet) network, see “Connecting to a Home Network
Using Wired (Ethernet)” on page 77.
C o n n e c t i n g t o a H o m e N e t w o r k U s i n g a W i r e l e s s N e t w o r k A d a p t e r
Connecting to a Home Network Using a
Wireless Network Adapter
Use this example if you have a home network that includes a wireless access point (WAP) or wireless router, or for each DVR in a wireless peer-to-peer network. You can leave your DVR plugged in while you connect a network adapter.
To connect a wireless network adapter to your DVR:
� � �
6
1.
Connect to the adapter.
If it is not already attached, connect one end of the USB cable that came with your wireless network adapter to the port located on the back of the adapter.
2.
Connect to the DVR.
Connect the other end of the USB cable to the USB port on the
DVR. The power light on the wireless adapter may come on before the cable is completely inserted into the USB slot. Make sure you push the cable all the way into the USB slot.
The cable may already be attached
® to your wireless network adapter.
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3.
Position the adapter.
Position the adapter in an open location so that the signal is easily transmitted. For example, if your DVR is in an entertainment center, you might place the adapter on top of your entertainment center. Do not place the wireless adapter near the DVR’s power supply or on a power strip or surge protector. Doing so can cause signal interference or reduce signal strength.
4.
Firmware update.
When you first connect a wireless network adapter to your DVR, you may see a screen that says “Firmware Update Required.” This means your DVR has a software update for the wireless network adapter you have connected. Select the option to update. This should not take more than a minute or two.
During the update, do not disconnect the network adapter wires or the power to the
DVR. Either action might damage the adapter.
5.
Important message.
The first time you connect a network adapter, you will see an
Important Message the next time you press the TiVo button. Review it, then press
SELECT on the remote control to go to TiVo Central.
6.
Next Step.
Go to “Completing the DVR’s Network Settings” on page 79.
C o n n e c t i n g t o a H o m e N e t w o r k U s i n g W i r e d ( E t h e r n e t )
Connecting to a Home Network Using Wired
(Ethernet)
This example shows you how to connect a DVR to a network hub using a wired (Ethernet) network adapter. You can leave your DVR plugged in while you connect a network adapter.
To connect a wired (Ethernet) network adapter to your DVR and your network hub, follow these steps:
�
�
USB-
Ethernet � 6
1.
Connect to the DVR.
Connect the USB end of the Ethernet adapter to the USB port on the DVR.
2.
Connect Ethernet to the adapter.
Plug one end of an Ethernet cable into the Ethernet adapter.
3.
Connect Ethernet to the hub or router.
Plug the other end of the Ethernet cable into your home network’s hub or router.
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4.
Important message.
The first time you connect a network adapter, you will see an
Important Message the next time you press the TiVo button. Review it, then press
SELECT on the remote control to go to TiVo Central.
5.
Next Step.
If your home network has DHCP, wait for a few minutes for your DVR to automatically complete its network settings, and then you are done. If your network does not have DHCP, or you are having trouble establishing a network connection, go
to “Completing the DVR’s Network Settings” on page 79. (DHCP is described in
“Basic TCP/IP Concepts” on page 83.)
C o m p l e t i n g t h e D V R ’ s N e t w o r k S e t t i n g s
Completing the DVR’s Network Settings
If your DVR is connected to a wired (Ethernet) network adapter
Settings for a Home Network” on page 83.
Wireless Settings for a Home Network
If you have a wireless home network, and have connected a wireless network adapter to
your DVR, as described on page 75, you are ready to complete Wireless Settings for a
home network.
To get to Wireless Settings: press the TiVo button on the remote control to go to TiVo
Central, then select Messages & Setup, then Settings, then Phone & Network Setup, then
“Edit phone or network settings,” then Wireless Settings.
Wireless Checklist
This is the first Wireless Settings screen you will see. It lists information you need to complete wireless settings. You can find all this information in the configuration settings of your network’s wireless access point or router.
If your wireless network does not use encryption (WEP), then you only need to provide a wireless network name; you do not need to provide a password format or password.
When you are ready to continue, press SELECT on your remote control.
Wireless Connection and Wireless Network Name
You must now provide the name of your wireless network. Wireless networks have a network name (sometimes called an SSID for service set identifier ). A wireless network may be open or closed . Open wireless networks broadcast their network names, allowing
Many of the screens you use to
® complete Wireless Settings or
TCP/IP Settings have the same title.
However, they have different subtitles. In this document, each screen is identified by its subtitle.
Screen subtitle
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C h a p t e r 6 C o n n e c t i n g t o a H o m e N e t w o r k devices in their vicinity to identify them automatically. Closed wireless networks do not broadcast their network names, so they cannot be identified automatically.
This screen lists the names of nearby wireless networks that your DVR has been able to identify. If you have a wireless router (or wireless access point) and you did not set a network name, your network is probably using a name supplied by the router’s manufacturer.
If your network’s name is listed, select it. (You may be able to see more names by pressing CHAN DOWN to scroll down the screen.)
Otherwise, select “Connect to a closed wireless network”:
• On the Wireless Network Name screen, enter the name of your network by using the arrow keys on your remote control to highlight a character, then press SELECT.
You must use capital and lowercase letters appropriately. For example, to find a network named “My Network” you must capitalize the “M” and “N”; entering “my network” would not work. Use THUMBS UP and THUMBS DOWN to change to uppercase or lowercase. Select “Done entering text” when you are finished.
If the DVR detects that your wireless network does not use encryption (WEP) you will see
the Confirm Settings screen, described on page 82.
Wireless Password Format
You see the Wireless Password Format screen if there is a chance that your wireless network uses WEP encryption .
WEP.
WEP is a kind of encryption used by wireless networks to improve their security.
There are different levels of WEP encryption, typically called 40, 64, 104, 128, or 256-bit encryption. Encryption at higher levels offers better security. At the highest levels (104-bit
C o m p l e t i n g t h e D V R ’ s N e t w o r k S e t t i n g s or above), WEP encryption may slow down the transfer of programs from one DVR to another by a small amount. WEP is usually turned on or off through the configuration settings of a wireless access point or router. If your network uses WEP, then it has a password or “key.”
To connect a DVR to a network that uses encryption, you need to provide:
• A wireless password format.
WEP passwords may be hexadecimal (a combination of letters from A-F and numbers from 0-9), or alphanumeric (a combination of letters from A-Z and numbers from 0-9). If your network has both an alphanumeric and a hexadecimal password, we strongly recommend you use the hexadecimal password.
• A wireless password.
It does not matter whether the letters of a hexadecimal password are uppercase or lowercase, but for alphanumeric passwords, capitalization is important. For example, if the password is “MyPassword,” then entering
“mypassword” will not work. Some hexadecimal passwords have only numbers.
• A level of wireless encryption.
If you specify an alphanumeric password, you must also specify a level of wireless encryption. DVRs are compatible with 40, 64, 104, and
128-bit encryption; they are not currently compatible with 256-bit encryption.
Choose a format or select “The wireless network doesn’t use a password.” If you select
“The wireless network doesn’t use a password,” you will see the Confirm Settings screen,
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Wireless Password — Alphanumeric or Hexadecimal
• Hexadecimal (preferred).
Enter a hexadecimal password by using the arrow keys on your remote control to highlight a character, then press SELECT. It does not matter if a letter is uppercase or lowercase. Some hexadecimal passwords contain only numbers.
• Alphanumeric.
Enter an alphanumeric password by using the arrow keys on your remote control to highlight a character, then press SELECT. You must use capital and lowercase letters appropriately. For example, if your password is “MyPassword”, entering “mypassword” will not work. Use THUMBS UP and THUMBS DOWN to change to uppercase or lowercase. Select “Done entering text” when you are finished.
Wireless Encryption
If you entered an alphanumeric password, you will see this screen. Select the level of encryption used by your wireless network. If your network uses 104-bit encryption, select
128-bit encryption. DVRs are not currently compatible with 256-bit encryption.
Confirm Settings
Select “Accept these settings” if they are correct. For steps you can take to troubleshoot
issues with your wireless connection, see “Questions About Networking” on page 113.
Change Connection Type?
You see this screen if you are not using a shared Internet connection to connect to the
TiVo service. If your network has access to an always-on broadband connection, select
“Yes” to use it to connect to the TiVo service.
C o m p l e t i n g t h e D V R ’ s N e t w o r k S e t t i n g s
Next Step
You have completed wireless settings. If your home network has DHCP, and you do not have a DHCP Client ID, the DVR will automatically complete network setup. We recommend that you confirm the DHCP settings of your network by continuing with
“TCP/IP Settings for a Home Network,” below.
If your home network does not have DHCP, or if you have a DHCP client ID, continue with “TCP/IP Settings for a Home Network.”
TCP/IP Settings for a Home Network
You are ready to complete TCP/IP settings if:
• You are connecting your DVR to your home network wirelessly and have already
completed “Wireless Settings for a Home Network” on page 79, or
• You have a wired (Ethernet) adapter connecting your DVR to your home network.
Basic TCP/IP Concepts
This section describes a few basic TCP/IP concepts. If you are familiar with home
networking, you can skip to “Begin TCP/IP Settings” on page 84.
• IP Address.
TCP/IP settings are used to manage IP addresses on a network. An IP address is a number that identifies a single device on a network (in much the same way that a home address identifies a single home in the US). IP addresses use four numbers separated by periods. Each number can be from 0 to 255. Some example IP addresses are: 192.168.0.1 and 10.8.3.25
• DHCP and Static IP Addresses.
DHCP automatically assigns IP addresses to devices on a network. Most home networks include a router or home gateway that has DHCP.
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If your network has DHCP, or you are creating a peer-to-peer network, your DVR can obtain its IP address automatically. An IP address assigned by DHCP is called a dynamic IP address because it may change automatically as devices are added to or removed from the network.
If your network does not have DHCP, you must specify an IP address for your DVR. An
IP address you specify is considered a static IP address , because it will not change until you specify a new one.
If you assign a static IP address to your DVR, remember that:
• The first three sets of numbers in the IP address usually must match the first sets of numbers in the IP address used by another device on the network (for example, a computer). The first three sets of numbers for IP addresses on a home network are usually: ‘192.168.0’ or ‘192.168.1.’
• If the first three numbers match those of another IP address, the last number has to be unique.
For example, two IP addresses for devices on the same network might be ‘192.168.1.5’ and ‘192.168.1.6’.
Begin TCP/IP Settings
To get to TCP/IP Settings: press the TiVo button on the remote control to go to TiVo
Central, then select Messages & Setup, then Settings, then Phone & Network Setup, then
“Edit phone or network settings,” then TCP/IP Settings.
TCP/IP Connection
On the first screen in TCP/IP Settings, you specify how your DVR gets an IP address. On this screen you can choose to:
C o m p l e t i n g t h e D V R ’ s N e t w o r k S e t t i n g s
• Obtain the IP address automatically. Use this option if your router or gateway has
DHCP. Continue with “DHCP Client ID,” below.
• Specify a static IP address if you don’t have a DHCP server. Continue with “ Static IP
Address Checklist ” on page 86.
If you are not sure what to select, you can try “Obtain IP address automatically.” This selection will work for most people. If it does not work, you can return to TCP/IP Settings
later and make other selections. (A brief description of IP addresses is provided in “Basic
DHCP Client ID
Unless you received a DHCP Client ID from your Internet service provider (ISP), you can select “I don’t have a DHCP Client ID.” This selection will work for most people.
If your ISP provided you with a DHCP Client ID, enter it by using the arrow keys on your remote control to a highlight a character, then press SELECT.
You must use capital and lowercase letters appropriately. For example, if your DHCP
Client ID is “ID7343”, entering “id7343” will not work. Use THUMBS UP and THUMBS
DOWN to change to uppercase or lowercase. Select “Done entering text” when you are finished.
Skip to “ Confirm Settings ” on page 88.
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Static IP Address Checklist
If you do not have a DHCP server, you need to provide:
• An IP address for your DVR,
• A Subnet Mask for your home network,
• An IP address for your home gateway or router, and
• An IP address for a DNS (Name Server).
You will create a unique IP address for your DVR. The Subnet Mask, gateway or router IP address, and DNS IP address are usually provided by your Internet service provider (ISP).
They are also usually available on the configuration screens of your home gateway or router.
If you have a computer on your home network, you may be able find the Subnet Mask, home gateway, or router IP address, and DNS IP address in the computer’s TCP/IP settings. (If you are having trouble getting this information, contact your Internet service provider.) In addition, you can use your computer’s IP address to help create an IP address for your DVR. For example, if your computer’s IP address is ‘192.168.1.2’ then your
DVR’s IP address should probably also start with ‘192.168.1’ and end with a number other than 2.
IP Address
The first three sets of numbers in the IP address are usually the same as other devices on your home network. The final number is usually unique to a device on your home network. For example, with the IP address ‘192.168.1.12’, the first part, ‘192.168.1’, would be common to all devices on the network. The last part, ‘12’, would be unique to a device on the network.
C o m p l e t i n g t h e D V R ’ s N e t w o r k S e t t i n g s
Subnet Mask
A subnet mask allows communication between a large network (such as the Internet) and a smaller sub-network (such as your home network). It uses the same format as an IP address and is usually provided by your Internet service provider (ISP). The subnet mask for a home network is usually ‘255.255.255.0’.
You may also be able to find the subnet mask by inspecting the IP settings of a computer on the same home network, or by contacting your Internet service provider.
Gateway (Router) Address
Enter the IP address of your home gateway or router. The IP address is usually available in the configuration screens for your gateway or router. Some common values for the gateway or router IP address on a home network are ‘192.168.0.1’ and ‘192.168.1.1’. If you use a router supplied by your Internet service provider (ISP), your ISP should also have supplied the router’s IP address.
You may also be able to find the home gateway or router IP address by inspecting the IP settings of a computer on the same home network.
DNS (Domain Name Server) Address
If your home network includes a broadband connection to the Internet, your Internet service provider (ISP) will have given you a DNS address. You may also be able to find the DNS address by inspecting the IP settings of a computer on the same home network.
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For steps you can take to
® troubleshoot issues with your connection to the TiVo service, see
“Questions About the DVR’s Connection to the TiVo Service” on page 97.
C o n n e c t i n g t o a H o m e N e t w o r k
Confirm Settings
Review the settings and select “Accept these settings” if they are correct.
Congratulations, your DVR should now be connected to your home network!
For steps you can take to troubleshoot issues with your TCP/IP Settings, see “Questions
About Networking” on page 113.
Change Connection Type?
If your DVR connects to the TiVo service over a phone line, you will see this screen anytime you complete Wireless Settings or TCP/IP Settings. Only select “Yes,” if your
DVR is connected to a network that includes an always-on Internet connection.
Advantages of connecting to the TiVo service over the Internet are:
• You may disconnect your phone line from the DVR. You only need to reconnect your phone line if you repeat Guided Setup.
• If you have Home Media Option, you can use Remote Scheduling to schedule a program to record an hour before it begins.
After you select “Yes” or “No,” you see the Phone & Network Settings screen. Press
LEFT arrow to see the Phone & Network Setup screen. The first line of Phone & Network
Setup should read: “Connect Via: Network” if you selected “Yes.”
To test the new connection, select Test Connection. On the next screen, press SELECT.
C HAPTER 7
Home Media Option
Using Home Media Option™ Features
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C h a p t e r 7
Home Media Option gives you new
® ways to enjoy digital home entertainment with your TiVo DVR. If you are using software applications on your home computer to manage your digital media (music, photos, etc.), you may be able to use these applications to publish digital media to your DVR. Visit www.tivo.com/mediapartners to learn more.
H o m e M e d i a O p t i o n
Using Home Media Option™ Features
The TiVo Home Media Option premium feature package is available for purchase to TiVo subscribers with a TiVo Series2 DVR. Purchasing Home Media Option gives you brand new ways to use your DVR. Designed to bring you the best in networked home entertainment, Home Media Option includes the following features:
• Multi-Room Viewing — Record programs in the living room and watch them in the bedroom, or vice versa.
• Remote Scheduling — Schedule recordings of shows anytime and anywhere you have Internet access and a standard web browser!
• Digital Music Player — Use the home entertainment center in your living room to listen to playlists and MP3 files that are stored on a computer.
• Digital Photo Viewer — View slideshows of digital photos stored on your computer from the comfort of your couch.
The following pages give you some basic information about each feature, including a brief introduction to the feature and a short description of how it works. Much more detailed information about all of the features of the Home Media Option is available online at www.tivo.com/media .
Purchasing Home Media Option
To purchase Home Media Option, go to Manage My Account at www.tivo.com/tryit . At
Manage My Account, you can activate TiVo service for your DVR, purchase Home
Media Option, and keep your TiVo service account billing and contact information up to date.
Multi-Room Viewing
Multi-Room Viewing lets you transfer programs from one DVR in your home to another
DVR. To use Multi-Room Viewing, you need at least two DVRs, and:
• The DVRs must be on the same TiVo service account. (The TiVo service subscription for each DVR must be owned by the same person.)
• The DVRs must be connected to the same home network. For more information, see
Chapter 6, “Connecting to a Home Network.”
• Each DVR must have active TiVo service, a separate purchase of Home Media
Option, and Multi-Room Viewing enabled at www.tivo.com/manage .
After you have connected the DVRs to your home network, the Now Playing list of each
DVR will show the names of the others.
How to Transfer a Program
Using Multi-Room Viewing couldn’t be easier. To transfer a program from one DVR within your home to another DVR:
1. In Now Playing on the receiving DVR, select the DVR containing the program you want to transfer. This will be the sending DVR.
2. Press SELECT on the name of a program you want to transfer. (You cannot transfer a program while it is recording on the sending DVR.) Then select “Watch on this TV.”
3. On the Getting Program screen, you can choose to watch the program as it is transferring, or continue browsing Now Playing on the sending DVR. If you watch the program as it is transferring, you might experience intermittent delays in the transfer.
You may want to complete the transfer before viewing the program.
M u l t i - R o o m V i e w i n g
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Digital Music & Photos
The digital music and digital photos features of Home Media Option let you use your
Recorder to play MP3 music files and playlists and view photos that are stored on a computer. Now you can enjoy your digital music collection on the best sound system in the house, or watch slideshows of digital photos in the comfort of your living room.
To use the Digital Music Player or Digital Photo Viewer, you need:
• a DVR with Home Media Option and a subscription to TiVo service
• a computer connected to the DVR via a home network, as described in Chapter 6.
• the TiVo Desktop application that makes music and photos on the computer available to a DVR
TiVo Desktop
The TiVo Desktop application is a small, easy-to-use program for your computer that you can download from www.tivo.com/desktop . TiVo Desktop is available for the following operating systems:
• Windows 98, ME, 2000, XP
• Macintosh OS X v10.2 or later
Music File Types. TiVo Desktop plays music in the MP3 format, and supports playlists in the following formats used by common music players: M3U, PLS, ASX, and B4S. On a
Mac, TiVo Desktop works with music organized by iTunes 3.0 or later.
Photos File Types.
TiVo Desktop for Windows works with digital photos in these formats: BMP, DIB, GIF, JPG, PNG. TiVo Desktop for Mac works with digital photos organized by iPhoto 2.0 in these formats: JPG, GIF, BMP, TIFF, and PNG.
D i g i t a l M u s i c & P h o t o s
Playing Your Music and Viewing Your Photos
Using the digital music and digital photos features of Home Media Option is easy. After you purchase Home Media Option, a Music & Photos selection appears on TiVo Central.
Listening to music on the DVR.
On your computer, use the TiVo Desktop application to
“publish” music that you want to access through your DVR. (Publishing is a process that makes digital music and photos available to your DVR. It is usually as simple as selecting music and clicking a Publish button.)
On your DVR, go to TiVo Central and select Music & Photos, then select the music option for your computer.
You should see a list of music you published with TiVo Desktop. Select the music you want to listen to and press the PLAY ( ) button. In a few seconds, the music plays.
Viewing photos on the DVR.
On your computer, use the TiVo Desktop application to
“publish” photos that you want to access through your DVR. (Publishing is a process that makes digital music and photos available to your DVR. It is usually as simple as selecting photos and clicking a Publish button.)
On your DVR, go to TiVo Central and select Music & Photos, then select the photos option for your computer.
You should see a list of the photos you published with TiVo Desktop. Select the photos you want to view and press the PLAY ( ) button. In a few seconds, the photos start to appear on your television screen.
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Each time your DVR connects to the
®
TiVo service, it checks TiVo Central
Online and schedules any recording requests you’ve made.
H o m e M e d i a O p t i o n
Remote Scheduling
With Remote Scheduling, you can schedule recordings on your DVR from any computer with Internet access and a standard web browser. Use TiVo Central Online at www.tivo.com/tco to search for shows by time, title, keyword, or actor/director. You can record a single episode or get a Season Pass, with all the recording options you have on your DVR at home. You can even set the program not to record if it conflicts with a scheduled recording that is already on your DVR.
Using Remote Scheduling doesn’t require any changes to your current setup. However, if your DVR is connected to a home network that includes a broadband Internet connection, it will check the TiVo service for your recording requests much more often. With a broadband connection, you can schedule a recording within an hour of its air-time from any place that you have access to the Internet!
To Use Remote Scheduling
1. Go to www.tivo.com/tco and sign in.
2. On the Welcome page of TiVo Central Online, select the name of the DVR for which you want to schedule recordings.
3. Use the simple or advanced search of your TV listings, or browse by channel.
4. From the list of search results, click the name of a program and choose:
Record this episode — Click this button to record a program and specify the priority and quality of the show.
Get a Season Pass — Click this button to record this program every time it shows on this channel.
You can choose to receive a confirmation e-mail sent to the e-mail address you provide.
C HAPTER 8
Troubleshooting
Troubleshooting
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C h a p t e r 8 T r o u b l e s h o o t i n g
Customer Support
TiVo is dedicated to providing you with quality support and customer service. When you have a question:
1.
Use this chapter.
It contains troubleshooting for questions about:
2.
Use online support.
Go to TiVo Customer Support at www.tivo.com/support where you’ll find answers your questions about using the TiVo service.
3.
Use the troubleshooting screens on your DVR.
On your DVR, go to TiVo Central, then Messages & Setup, then Troubleshooting.
You will find troubleshooting screens for Parental Controls, your phone connection, your channels, and networking.
4.
Call Customer Support.
Refer to the Installation Guide for Customer Support contact information, and give us a call.
Q u e s t i o n s A b o u t t h e D V R ’ s C o n n e c t i o n t o t h e T i V o S e r v i c e
Questions About the DVR’s Connection to the TiVo Service
Why does the DVR have to be connected to a phone line or the Internet?
• The DVR needs to be connected to the phone line or the Internet so that it can make periodic connections to the TiVo service. This connection downloads program information, which tells the DVR when programs are scheduled to air and on what channel. The connection may also retrieve additional information such as updates to the TiVo service, Showcases, and TiVolution Magazine.
In addition, the connection sends anonymous viewing information back to TiVo—that is, anonymous information about viewing choices, which do not identify you as an individual or household. TiVo has no way to access any of your personally identifiable viewing information from your DVR without your prior consent. Without your consent, the TiVo service has no way of knowing what shows you—as an individual or household—have watched or recorded.
Do I need to keep the phone connected all the time?
• We recommend that you leave the DVR connected to the phone line all the time. The TiVo service will not interfere with other needs for the phone line, and periodic connections will keep the DVR’s program information fully up to date.
• You can also use a broadband Internet connection to connect to the TiVo service instead of a phone line. For more information, see
Chapter 6.
My DVR’s phone connection to the TiVo service is failing.
• First, verify that your phone line is working by connecting a phone to it, then listening for a dial tone. Make sure the phone cord is connected to both the DVR and the phone jack. If the phone line is working, continue with the troubleshooting here. If it is not working, contact your telephone service.
• The following tips require changing your Phone Dialing Options. To change Phone Dialing Options, go to TiVo Central, then select
Messages & Setup, then Settings, then Phone & Network Setup, then Edit phone or network settings, then Phone Dialing Options.
After you change a Phone Dialing Option, the DVR will make a test connection to verify whether or not your problem was solved.
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Phone Connection Troubleshooting Tips:
• Try another local dial-in number. Select “Set Dial-In Number.” Confirm your area code, then select a new number from the list of available numbers for your area.
• If you have voice mail or use another non-standard dial tone, turn off “Dial Tone Detection.” (Select “Set Dial Tone Detection,” then select “Off.”)
• If you dial a prefix for outside lines, be sure it is entered on the Phone Dialing Options screen. To enter or change a prefix, select
“Set Dial Prefix,” then follow instructions on the screen. For example, if you must dial 9 to reach an outside line, select “Set Dial
Prefix,” then press “9” then the PAUSE ( ) button. (This enters a 9, followed by a comma. The comma inserts a pause.)
• If you have call waiting, be sure that it is disabled during the daily phone call. (Select “Set Call Waiting Prefix,” then enter the correct prefix, usually “*70,”. You would enter “*70,” by pressing CLEAR then “7” then “0” then the PAUSE ( ) button..)
• Your phone line may have low voltage. Set ‘Phone Avail.’ Detection to “Off.” (Select “Set Phone Avail. Detection,” then select
“Off.”) If you have a cordless telephone, fax machine, or computer modem connected to the same line, try turning ‘Phone Avail.’
Detection off, as well. When ‘Phone Avail.’ Detection is off, you may hear a click on the line when the DVR tries to call. This is the sound of the DVR picking up the line to see if it is free.
• If you use a wireless modem jack, connect the DVR to a standard wall jack and test whether the wireless modem jack is the source of the problem.
• If you have a caller ID box, try removing it from the line, since some models interfere with the DVR’s ability to make a call.
• It could be that you have too much line noise due to the length of the phone cord. Try a shorter cord, or you can buy a line noise filter at your local electronics store.
Q u e s t i o n s A b o u t C h a n n e l s
What if I need to use the phone while the DVR is connecting to the TiVo service?
• You can interrupt the connection. To do this, pick up the phone, then hang it up. Wait about 45 seconds. When you pick it up again, there should be a dial tone. Repeat this process if necessary.
What if my phone line is busy when the DVR tries to connect to the TiVo service?
• The DVR will continue to attempt to connect several times a day until it is successful. You can check the status of the connection on the Phone & Network Setup screen (from TiVo Central, select Messages & Setup, then Settings, then Phone & Network Setup). The status of the most recent connection is displayed near the top of the screen.
Am I charged for connections to the TiVo service?
• TiVo uses either a standard phone line or a broadband Internet connection to provide the TiVo service, and is available as a local call in most areas. In some areas, however, local and long distance toll charges may apply. You are responsible for any telephone charges.
Questions About Channels
Can I watch one channel while recording from another?
• Yes. If you have cable without a cable box or antenna you can split the signal with an RF splitter. See your Installation Guide for instructions. (You will not have TiVo functionality on the channels you watch using an RF cable that goes directly to your TV.)
Also, you can always watch any program stored in Now Playing while the DVR is recording a program.
I can’t get the channel to change.
If you use cable with no cable box:
• Be sure that you are using the TiVo remote and that you hold it so that the TiVo button points toward the DVR.
• Press any button on the remote. Does the red light above the TiVo button flash? If not, make sure that the batteries are positioned correctly in the remote. If they are, try a new set of batteries.
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If the red light does flash, does the green light on the front of the DVR change to yellow when you press any button on the remote? If it does not, restart your DVR by unplugging it, waiting 15 seconds, then plugging it back in.
If you have a cable or satellite box and used the IR Control cable:
• Make sure the cable or satellite box is turned on.
• Make sure you are using the DVR’s remote control, and that you hold it so that the TiVo button points toward the DVR, not at the cable or satellite box.
• Refer to page 8 to verify that the IR Control cable is positioned correctly in front of the IR sensor. Also, make sure that the purple end of the cable is plugged into the Control Out-IR connector on the back of the DVR.
• You may consider optimizing the IR Control connection as described on page 9.
• Press the TiVo button to go to TiVo Central, then select Messages & Setup, then Cable/Satellite Box, then Control Cable Setup.
Verify the IR code you chose during Guided Setup. See page 8 for more on choosing an IR code.
• Try using the cable or satellite box’s remote to change the channel. If it doesn’t work, contact the manufacturer or service provider for assistance.
If you have a Motorola/General Instruments DCT2000 series cable box or a DIRECTV ® satellite box and used the Serial Control cable:
• Make sure the cable or satellite box is turned on.
• Verify that the Serial Control cable is plugged into the data connector on the cable or satellite box and into the Control Out-Serial connector on the back of the DVR.
• Unplug the cable or satellite box’s power cord, then plug it back in. Then try changing channels with the TiVo remote again.
• Try using the cable or satellite box’s remote to change the channel. If it doesn’t work, contact the manufacturer or service provider for assistance.
Q u e s t i o n s A b o u t C h a n n e l s
• Serial control of a Motorola/General Instruments DCT2000 series cable box may not be available for all customers. Check with your cable provider to find out if your cable box is enabled for serial control. See the Installation Guide for details.
• Satellite Box Only: You may have incorrectly specified the type of program guide for your DIRECTV satellite receiver. There are two types of program guides: MPG (Master Program Guide) and APG (Advanced Program Guide).
To change this option: First, unplug the power cord for the satellite receiver and plug it back in. Next, go to TiVo Central, then
Message & Setup, then Settings, the TiVo DVR Setup, then Cable/Satellite Box, then Satellite Channel Changing and select
“Satellite Box.” On the Connection to Satellite screen, if you originally selected Serial-MPG, change your selection to Serial-APG.
(If you originally selected Serial-APG, change it to Serial-MPG.) You can also check the manual for your satellite receiver (as well as the satellite receiver’s system setup screen) for information on the type of program guide it uses.
When I turn on my TV, I see a blue screen with a TiVo logo.
• Your DVR is having trouble tuning to the channel you are on. Follow these steps to restore the video:
• Try changing channels. If the blue screen appears on just a few channels, you may be tuned to a channel to which you do not subscribe, or you may be experiencing a weak signal on a channel to which you do subscribe. If you do not subscribe to the
channel, wait 24 hours to see if the signal improves, or call your cable or satellite provider.
• If you have a satellite or cable box, go to Messages & Setup, Cable/Satellite Box, Connection to DVR. Verify that you chose the same cable on this screen that you used to connect your satellite or cable box to the DVR.
• If the blue screen appears on every channel, and you have a cable or satellite box, make sure it is turned on.
• You may be experiencing a temporary cable or satellite outage; check with your cable or satellite provider.
• Your video cable may have come loose. Make sure all the cable connections on the back of your DVR are secure.
• Verify that you are receiving a video signal by temporarily connecting the video source directly to the TV. If you still do not see any video, there may be a problem with your cable, satellite or antenna equipment.
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• Restart your DVR. (From TiVo Central, select Messages & Setup, then Restart or Reset System, then Restart the DVR. On the
Restart the DVR screen, press THUMBS DOWN three times, then press ENTER. You will see the Welcome screen, and the system will restart within about 45 seconds. You can also restart the DVR by unplugging it, waiting 15 seconds, then plugging it back in.)
• The cables you are using to connect your DVR to your TV or other equipment may be damaged or defective. Try exchanging the cables connected to the DVR with other cables that you know are working properly.
I can’t go to one of my channels.
• You may be using a channel list that does not include the channel you want. Use the numbers on the remote control to enter the
channel number, then press ENTER/JUMP. For more information on using a channel list, see page 58.
• The channel you want may be showing a program that exceeds a limit set with Parental Controls. In this case, you will see only a black screen with a notice that a limit has been exceeded. You will be able to tune to the channel if you use the Parental Controls
Controls, you may have to use the satellite or cable box’s remote to disable it as well.
I can’t find all the channels I receive in the Channels You Receive list.
• Have you changed your satellite or cable provider, or changed your subscription package? If you have, you should repeat Guided
Setup to specify your current cable or satellite provider and lineup. From TiVo Central, select Messages & Setup, then Restart or
Reset System, then Repeat Guided Setup. Press THUMBS DOWN three times, and then press ENTER. You may need to check all of the available selections to find the right one since cable providers often change their lineups. For complete instructions on Guided
Setup, see Chapter 1 of this guide.
• If you have not changed your cable or satellite provider, go to Messages & Setup, then My Preferences, then Customize Channels, then Channel Lineups. Look at your cable or satellite bill, or make your best guess at what your lineup is called. Select it here, then check the Channels You Receive list. If the channels are incorrect, try another Cable Lineup. If that does not work, go to www.tivo.com/support .
Q u e s t i o n s A b o u t L i v e T V
Questions About Live TV
Can I watch a program while it is being recorded?
• Yes, you can watch a program as it is being recorded; you can even start watching from the beginning while the rest of the program is recorded! You can also watch any program stored in Now Playing while another program is being recorded.
The Channel Banner always says “To be announced.”
• Your DVR probably does not have full program information. For details, see the question “I can’t find my program in Search by
Title or Search Using a WishList, even though I know it’s on,” on page 104.
There aren’t any shows listed in the program guide.
• Your DVR may not have program information. See “I can’t find my program in Search by Title or Search Using a WishList, even
though I know it’s on,” on page 104.
• If category filtering of the guide is turned on, but no upcoming programs in the next six hours match both your filter and your
Favorite Channels list, no programs will appear in the guide. To view programs in the guide again, use the Guide Options to turn off
I can’t find my program in the guide, even though I know it’s on.
• You can choose a channel list or filter to use with the guide. Not all programs or channels will be displayed if you have chosen to use a filter or the “Favorites” channel list. Press GUIDE to display the live guide, then ENTER to choose “Channels You Receive” or to
• Occasionally the program information provided by the networks includes errors. We would like to hear of any inaccuracies you discover so that we can work with our providers to correct them.
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Questions About Recording Programs
I can’t find my program in Search by Title or Search Using a WishList, etc., even though I know it’s on.
• The DVR uses the Channels You Receive list to search for programs in all the features under Pick Programs to Record. To check if you’ve selected the program’s channel, go to Messages & Setup, then Settings, then Preferences, then Customize Channels, then
Channels You Receive. Does the channel have a check mark next to it? To give it one, highlight the channel and press SELECT. (For
instructions on personalizing this list, see page 58.)
• Look on the Phone & Network Setup screen (from TiVo Central, select Messages & Setup, then Settings, then Phone & Network
Setup) for the time of the last successful connection to the TiVo service. If it was more than 36 hours ago, your DVR may be having trouble connecting to the TiVo service. Select “Test connection” to test the current settings. If the test connection does not succeed, see the troubleshooting chapter in the Installation Guide for connection troubleshooting. Once you have made a successful test connection, start a regular connection by selecting “Connect to the TiVo service now.” If your connection is successful, new program information will be downloaded and organized, and become available to search in about 1 to 5 hours.
• Is your TiVo service account up to date? Check your account status on the System Information screen (from TiVo Central, select
Messages & Setup, then System Information). If your account is suspended or closed and you wish to re-activate it, go to www.tivo.com/manage , or refer to the Installation Guide for Customer Support contact information and give us a call.
• Occasionally the program information provided by the networks includes errors. We would like to hear of any inaccuracies you discover so that we can work with our providers to correct them.
I cannot use features in Pick Programs to Record. The DVR says it is organizing program information.
• Your DVR may not have all its program information yet. The first time you go through Guided Setup, the DVR downloads program information from the TiVo service. The DVR then indexes this information in the background over the next 4-8 hours. As the program information gets indexed, more of it becomes available. After 8 hours, full information (for up to 2 weeks from the time of the last successful connection to the TiVo service) is available for you to use. Wait a few hours, then try to find your program again.
• If the DVR loses power while it is indexing program information, the indexing process will stop until the DVR makes a successful connection to the TiVo service, and then will start again. If your DVR lost power while it was indexing program information, you
Q u e s t i o n s A b o u t R e c o r d i n g P r o g r a m s can get it to start indexing again by plugging it in and then starting a connection to the TiVo service. To do this, go to TiVo Central, then select Messages & Setup, then Settings, then Phone & Network Setup, then “Connect to the TiVo service now.”
What happens if a sports event I have scheduled to record goes into overtime?
• The TiVo service cannot predict whether a sporting event might go into overtime, but we provide a feature that lets you add from one extra minute to three hours at the end of a recording just in case. We call the feature the Overtime Scheduler. The Overtime
Scheduler has two options: “Start Recording” and “Stop Recording.” Both are available on the Recording Options screen. You can even use the Overtime Scheduler to change the scheduled end of a recording while the program is being recorded. You can use the
If you are watching a program while it’s being recorded, you can record an overtime segment in a couple of ways. One way is to go into Now Playing, select the recording, then select “Change recording options.” On the Recording Options screen that appears, select
“Stop recording.” Use RIGHT arrow to increase the length of the recording by anywhere from one minute to 3 hours. Alternatively, you could choose to press the RECORD button after the regularly scheduled part of the program has finished.
Is there a way to record a program that will not be aired for weeks or months?
• If you know the date, time, and channel on which the program will air, you can create a manual recording to record it. You can create manual recordings by going to TiVo Central, then selecting Pick Programs to Record, then Record by Time or Channel, then
Manually Record Time/Channel. (See page 34 for details.)
How do I set the clock so that my shows are recorded on time?
• If you are missing the beginning or end of a show, it usually means that the broadcaster is not starting or stopping the show on time.
You can use the Overtime Scheduler, described on page 26, to compensate for this.
• The TiVo service sets your DVR’s clock during every service connection. If you set your time zone and Daylight Savings Time correctly in Guided Setup, you never have to worry! If you move to a new time zone, change your DVR’s time settings by repeating
Guided Setup. To connect to the TiVo service at any time, go to TiVo Central, then select Messages & Setup, then Settings, then
Phone & Network Setup, then “Connect to the TiVo service now.”
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How do I record a Pay Per View event?
• From live TV, catch up to the present broadcast by pressing the ADVANCE button. Then, order the program from your cable or satellite provider as you normally would—by using your satellite or cable box remote, or by calling your cable/satellite provider. (If the program violates a Parental Control limit—or a feature like Parental Controls on your cable or satellite box—make sure to disable both TiVo Parental Controls and your satellite or cable box’s Parental Controls.) To record the program, search for it in
Browse by Time. If there are no listings for Pay Per View events, record the showing with the Manually Record Time/Channel option under TiVo Central, then Pick Programs to Record, then Record Time/Channel.
Why wasn’t my program recorded?
• Check Recording History for an explanation of why the program did not record. Recording History is the first selection in the To Do
List (from TiVo Central, select Pick Programs to Record, then To Do List, then View Recording History). Here are some reasons why a program may not be available in Now Playing:
• The program may have been canceled by the network.
• If you had two Season Pass recordings that were on at the same time, only the Season Pass with the higher priority would be
recorded. Priorities and the Season Pass Manager are described on page 27.
• The program may have been deleted from Now Playing by someone else.
• There may have been a conflict when requesting another program, and the proposed resolution was to delete the missing program earlier than planned. If you accepted that resolution, the program would have been deleted.
• There may have been a channel changing problem. See “Questions About Channels” on page 99.
Q u e s t i o n s A b o u t C o n f l i c t s
Questions About Conflicts
Can I record multiple programs simultaneously?
• No. You can watch any program in Now Playing while another is recording. However, you can only record one program at a time on your DVR, because it does not contain the necessary hardware to record two programs at once. The DIRECTV DVR with TiVo has two tuners and can record two programs at the same time.
How can I record a program (or programs) when there is a conflict?
• The DVR gives each repeating recording a priority. You can resolve some conflicts in favor of preferred programs by using the
Season Pass Manager to change priorities. (See page 27.)
• If you encounter a conflict for a single episode, use “View upcoming episodes” to see if the program or episode you want will air at a different time.
more about Recording Options.) For example, if you set a program to start recording one minute early, it may conflict with a recording that airs right before it. To resolve such a conflict, change the “Start Time” back to “On Time” on the Recording Options screen.
• If a single episode of a repeating recording conflicts with another program, you can select that episode in the To Do List and change it independently of the rest of the repeating recording.
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Questions About Now Playing
Can I recover a recorded program that was deleted?
• No. There is no way to bring back a program that has been deleted from Now Playing. You can choose to keep programs as long as
you want (see page 48) or save programs to video tapes (see page 50).
Can I copy or archive programs to a DVD, Zip drive, or any other computer storage media?
I haven’t scheduled enough programs to fill my DVR, but when I try to schedule more programs, the DVR says there isn’t room.
• The TiVo service includes smart scheduling features that track not only how much space you currently have on your DVR, but also how much space will be needed in the future to record all of the programs you have scheduled. If your DVR will be full at some point in the future, the TiVo service informs you and suggests options—such as allowing some programs to be deleted early—that will allow you to schedule additional recordings. With the TiVo service, you always have the final say over what gets recorded and how long it is kept.
• In addition, the amount of recording space the DVR needs varies from channel to channel and from show to show. In general, the more action you see on your screen, such as in fast-moving sports or action movies, the more recording space is required. Weaker video signals may also require more space. The amount of space required for each show you record affects the total hours of recording capacity in your DVR.
How can I fit more programs in Now Playing?
• To make space, delete some programs in Now Playing. You delete a program by highlighting its title, then pressing CLEAR.
• Set up Season Pass recordings with the Recording Option “First-run only.” You’ll only collect new episodes. You’ll also be less likely to run out of space in Now Playing and less likely to encounter conflicts.
Q u e s t i o n s A b o u t P a r e n t a l C o n t r o l s
What does it mean when my DVR says programs will be deleted earlier than planned?
• By default, all programs are kept until space is needed. After that, programs you have not set to save longer may be deleted to make room for other recordings you request. The TiVo service includes smart scheduling features that keep track of when programs become available to be deleted, and of how much free space will be available at any given time in the future. If space will not be available to record a program you request, the TiVo service gives you the option of deleting some programs early to make more room. However, you always have the final say on how long the DVR keeps programs. You can delete a program at any time and can always change how long it is saved by changing the “Save until…” option. To see “Save Until...,” select the program in Now
Playing.
Questions About Parental Controls
My Parental Controls are not working.
• For Parental Controls to work, they must be on (and must not be temporarily turned off). When you enter your password to watch a program that violates Parental Controls, they are temporarily turned off. You can re-enable them on the Parental Controls screen
(from TiVo Central, select Messages & Setup, then My Preferences, then Parental Controls), or by putting your DVR in Standby mode and then taking it out of Standby. You can put your DVR in Standby mode by going to TiVo Central and selecting Messages
& Setup, then Standby. To return to normal mode from Standby, press either the TiVo button the or LIVE TV button. (On some remotes, there is a POWER button that puts the DVR in Standby mode and takes it back out.)
I disabled Parental Controls, but I still can’t tune to the channel I want.
• If your cable or satellite box has a feature like Parental Controls, make sure you have disabled them with the satellite or cable box’s remote.
• You may be using a channel list that does not include the channel you want. Use the number buttons on the remote control to enter
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Questions About Audio/Video
The audio and video are out of sync.
• The audio and video may re-sync if you change channels.
• You may be able to re-sync audio and video by pressing the INSTANT REPLAY button on the remote control.
• Audio and video should re-sync if you press the TiVo button to go to TiVo Central, then press the LIVE TV button to return to live television.
• You can also try restarting your DVR. From TiVo Central, select Messages & Setup, then Restart or Reset System, then Restart the
DVR. On the Restart the DVR screen, press the THUMBS DOWN button three times, then press ENTER. You will see the Welcome screen and the system will restart within a few minutes.
My DVR was working, but now the picture does not move
• Try restarting your DVR. From TiVo Central, select Messages & Setup, then Restart or Reset System, then Restart the DVR. On the
Restart the DVR screen, press the THUMBS DOWN button three times, then press ENTER. You will see the Welcome screen and the system will restart within a a few minutes. You can also restart the DVR by unplugging it, waiting at least 15 seconds, then plugging it back in.
I don’t get a picture now, even though I have been able to get one in the past.
• Someone in your household may have placed the DVR in Standby mode. To return to normal mode from Standby, press either the
TiVo button or the LIVE TV button. (On some remotes, there is a POWER button that puts the DVR in Standby mode and takes it back out.)
• Your TV may not be set to the correct input. Most TVs have an input button that says either "TV/Video," "Input," or "Source." It may be on the TV or on the TV remote control. Look at your TV and TV remote and try changing the input for your TV.
Q u e s t i o n s A b o u t A u d i o / V i d e o
• If you have your DVR connected to a VCR, the VCR may not be set to the correct input. Most VCRs have an input button that says either "TV/Video," "Input," or "Source." It may be on the VCR or on the VCR remote control. Look at your VCR and VCR remote and try changing the input for your VCR.
• Check to make sure all of the appropriate cables are firmly connected to your DVR, television and other audio/video equipment. For help with your cable connections, see the Start Here booklet and the Installation Guide.
I can’t select an alternate audio track.
• Secondary audio programs (SAP) are not available for all programs. If you set the SAP as the default audio, programs that have SAP will use it. Only one audio track is saved with recorded programs. If SAP is the default audio and a program you are recording has an
SAP, the SAP will be the recorded program’s only audio. You can set the default audio on the Television Audio screen (from TiVo
Central, select Messages & Setup, then My Preferences, then Audio Options, then Television Audio).
• Recorded programs, such as those in Now Playing, always have only one audio track, the one they were recorded with.
• You cannot change the audio track if you are watching a live program, but are not caught up to live TV. Catch up to live TV by pressing the ADVANCE button. Changing the audio program will clear the saved part of the program you are watching, so you will only be able to rewind live TV to the point where you changed the audio program.
Programs are playing in the wrong language.
• You may have selected the secondary audio program (SAP) as the default audio on the Television Audio screen. Most programs with
SAP use it to broadcast in an alternate language. To turn off the SAP, reselect the main audio program on the Television Audio screen (from TiVo Central, select Messages & Setup, then My Preferences, then Audio Options, then Television Audio).
My audio system is set up to play in stereo, but it is only playing mono.
• Make sure that “Main Audio Program (stereo)” is selected on the Television Audio screen (from TiVo Central, select Messages &
Setup, then My Preferences, then Audio Options, then Television Audio).
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Questions About the TiVo Service
Will my DVR still work without the TiVo service?
• Without the TiVo service, your DVR will have extremely limited functionality. The DVR was designed to be used exclusively with the TiVo service. The TiVo service is required for proper operation of the DVR. No functionality is represented, warranted or should be expected without a subscription to the TiVo service. The DVR uses the program information provided by the TiVo service to record the programs you request, to provide Season Pass functionality, to power the TiVo Live Guide, to allow you to search for programs by name, and so on. The TiVo service may also provide you with new Showcases, TiVolution Magazine, and service updates.
What happens if my DVR loses power temporarily?
• Everything is saved—including your Now Playing programs—regardless of the length of time the DVR is without power. The only thing you will miss is a recording that was scheduled to occur during the time the power was out.
Will the TiVo service collect information about my viewing habits?
• TiVo has designed its system and instituted policies to ensure that TiVo is unable to access any of your personally identifiable viewing information without your prior consent. TiVo does collect anonymous viewing information; that is, information about viewing choices made while using your DVR, which does not identify you as an individual or household. In other words, there is no contact information associated with the viewing information that could identify the viewing information as coming from you or your household. If you don’t want even your anonymous viewing information used in any way, you may simply call and tell us, and we will stop collecting it. (Refer to the Installation Guide for Customer Support contact information.) For more information on the TiVo
Privacy Policy, see Chapter 7 or go to www.tivo.com/privacy .
How is information from the TiVo service delivered to my DVR?
• The DVR automatically makes a regular connection to the TiVo service. This connection downloads program information and other data. Information is also occasionally delivered by a special TiVo program that is broadcast late at night and recorded when it does not conflict with any of your previously scheduled recordings.
Q u e s t i o n s A b o u t N e t w o r k i n g
Questions About Networking
I can’t find “Edit phone or network settings.”
• The menu item “Edit phone settings” will change to “Edit phone or network settings” after you connect a network adapter that the
DVR recognizes to the DVR’s USB port. To see the Phone & Network Setup screen, press the TiVo button to go to TiVo Central, then select Messages & Setup, then Settings, then Phone & Network Setup. If you have attached an adapter and still see “Edit phone settings:”
• Make sure the USB cable between the adapter and the DVR is plugged firmly into both devices.
My DVR is not connecting to the TiVo service.
• You can make the DVR connect to the TiVo service at any time. Press the TiVo button to go to TiVo Central, then select Messages
& Setup, then Settings, then Phone & Network Setup, then “Connect to the TiVo service now.”
• Your DVR can connect to the TiVo service via a home network’s always-on broadband Internet connection, or via a phone line. To change the type of connection your DVR uses to connect to the TiVo service, press the TiVo button to go to TiVo Central, then select
Messages & Setup, then Settings, then Phone & Network Setup, then “Change connection type.”
• If your DVR is having trouble connecting via a broadband Internet connection:
• Check that the Internet connection is available, then troubleshoot. There are two links in the chain between your DVR and the Internet: your DVR’s connection to your home network, and your home network’s connection to the Internet. First, confirm that the connection between your home network and the Internet is working. Try to go online and browse a web site from a computer on the same network as your DVR. If you cannot browse the Internet, you must fix the connection from your network to the Internet. After you have fixed this connection, try again to make your DVR connect to the TiVo service. (Press the TiVo
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C h a p t e r 8 T r o u b l e s h o o t i n g button to go to TiVo Central, then select Messages & Setup, then Settings, then Phone & Network Setup, then “Connect to the
TiVo service now.”) If you can browse the web, then see “My DVR is not connecting to my home network,” below.
• Use a phone line.
Use a regular phone line to connect to the TiVo service.
• If your DVR is having trouble connecting over a regular phone line:
• Use broadband.
If you have a home network with a broadband Internet connection, try allowing your DVR to use it to connect
My DVR is not connecting to my home network.
• Any of the steps below may fix a network connection; you probably will not have to complete each one. For additional steps for wireless networks, see “My DVR is not connecting to my wireless home network.” on page 115.
1.
Check network adapter.
• The network adapter or cables could be defective. If you have another adapter or USB cable available, try that adapter or cable.
• The network adapter that you attached may not be supported. If your network adapter is compatible with your DVR, and functioning properly, a MAC address—an identifier unique to the network adapter you purchased—is visible on the Phone & Network Setup screen. To check, from TiVo Central, select Messages & Setup, then Settings, then Phone & Network Setup. The MAC address should be on the top right-hand side of the Phone & Network Setup screen. If you do not see a MAC address listed, your DVR is not recognizing the network adapter you installed. The adapter is either not compatible, not functioning properly, or not properly
Ports, Wireless and Wired Network Adapters” on page 73.
2.
Check connection to the network adapter. Unplug the USB cable from the back panel of your DVR and then plug it back in. Make sure the cable is pushed all the way in; sometimes lights on the adapter turn on before the USB cable is pushed all the way in. Unplug the side of the USB cable connected to the adapter and then plug it back in.
3.
Restart the DVR.
Press the TiVo button on the remote control to go to TiVo Central, then select Messages & Setup, then Restart or
Reset System, then Restart the DVR. Press THUMBS DOWN three times, then press ENTER.
Q u e s t i o n s A b o u t N e t w o r k i n g
4.
Check physical connections.
Ensure that all network equipment is receiving power and all cable connections for routers, hubs, access points, and computers are working. Verify that the “connection” light is lit on devices connected to the network.
5.
Powercycle network devices.
If you have a router or wireless access point, unplug it, wait a moment, and then plug it back in. This will temporarily halt your network’s Internet connection. It may take a minute for your equipment to “restart” after you plug it in.
6.
Check your Network Settings.
Verify that your Network Settings are correct. Complete TCP/IP Settings, even if you did not when
7.
Update router or home gateway firmware.
If your home network includes using a router, home gateway, or wireless access point, it may need a firmware update. Firmware is a software program that is loaded onto a hardware device. You can usually find any updated firmware at the Customer Support web site for the manufacturer of your hardware. (For example, if you have a Linksys device, check http://www.linksys.com/download/ .) Older firmware may cause unpredictable results. It may be necessary to powercycle your device before and after you reinstall the firmware.
8.
Check Static IP Address.
If you assigned an IP address to your DVR, check that its IP address is unique on your network. Also, confirm that the first three sets of numbers of the DVR’s IP address are the same as those of other devices on the network. (For example, if you computer’s IP address starts with “192.168.1” then your DVR’s IP address must also start with“192.168.1”.)
• You may have assigned a static IP address on a network with a DHCP server. If your network includes a DHCP server (for example, as part of your router), you should not assign static IP addresses to devices on the network. Go to TiVo Central, then select Messages & Setup, then Settings, then Phone & Network Setup, then Edit phone or network settings, then TCP/IP Settings, then select “Obtain IP address automatically.”
If you have a wireless network, also try the steps in “My DVR is not connecting to my wireless home network.” on page 115.
My DVR is not connecting to my wireless home network.
Connecting to the network access point may take several minutes once the problem is resolved. Be certain the Phone & Network Setup screen has had time to update to display the true network status before making any additional changes. To refresh the Phone & Network
Setup screen using the remote control, press the LEFT arrow to go to the previous screen, and then press the RIGHT arrow to return to the Phone & Network Setup screen.
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1.
Check power at wireless access point.
Ensure the wireless access point or wireless router is receiving power and that the
“connection” light is on.
2.
Change password format.
If you used an alphanumeric password for your wireless network, try using a hexadecimal password instead. You can find a hexadecimal password (sometimes referred to as a “Key” or “WEP Key”) in the configuration settings for your wireless access point or wireless router. If more than one hexadecimal password is listed, always use the first one. To change
3.
Check signal strength.
On the Phone & Network Setup screen (press the TiVo button to go to TiVo Central, then select Messages &
Setup, then Settings, then Phone & Network Setup), check the wireless signal strength.
The following may improve wireless signal strength:
• Make sure the wireless adapter is placed well away from the DVR’s power supply, or power strips, or surge protectors. Any of these may cause interference and reduce signal strength. Some household appliances, such as microwave ovens and 2.4 GHz cordless phones, may also reduce signal strength when they are in use.
• Verify that the wireless network adapter’s antenna is fully extended.
• Move the wireless network adaptor to a higher position, or give it a better line of sight to your wireless gateway (router).
• Reduce the distance between the wireless network adapter and the wireless access point. Wireless networks typically have a range of 100 - 300 feet, but distances can vary based on walls, floors, and other obstructions. It may be necessary to adjust the location adapter of your wireless access point or router to be closer to the network adapter attached to your DVR(s).
• Consider adding a signal booster to your network (available from some wireless equipment manufacturers).
4.
Check network name.
On the Wireless Settings screen (press the TiVo button to go to TiVo Central, then select Messages & Setup, then Settings, then Phone & Network Setup, then Edit phone or network settings, then Wireless Settings), check that the network name (SSID) for your network access point is listed correctly. To change the network name, follow the instructions for completing
Wireless Settings at “Wireless Settings for a Home Network” on page 79.
If you haven’t already done so, you should also try the steps in “My DVR is not connecting to my home network.” on page 114.
C HAPTER 9
Privacy and Service
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TiVo Inc. (“TiVo”) is committed to protecting the privacy of your personal information. The TiVo Privacy Policy is published on the World
Wide Web at www.tivo.com/privacy . We have printed it here for your convenience, but we encourage you to check the web site or call us for a copy of the current Privacy Policy. This Privacy Policy applies to your use of the TiVo service.
Use of your TiVo
®
Digital Video Recorder (referred to in this Privacy
Policy as your “TiVo DVR”) with the TiVo service will signify your acceptance of this Privacy Policy. Thank you for using the TiVo service!
Summary of the TiVo Privacy Policy
TiVo knows how important personal privacy is to you, so we have designed our system and established strict policies to help protect the privacy of your Personally Identifiable Viewing Information. In summary, we want you to know that:
• The TiVo DVR collects certain types of information from its users, including Anonymous Viewing Information, Diagnostic Information,
Commerce Information, and Service Information (each as defined below).
• TiVo has no way to access any of your Personally Identifiable
Viewing Information (as defined below) from your TiVo DVR without your prior consent. Absent your consent, TiVo has no way of knowing what shows you-as an individual or household- have watched, recorded, or rated with “Thumbs Up” or “Thumbs Down.”
• TiVo does collect Anonymous Viewing Information; that is, information about viewing choices made while using your TiVo
DVR, but that does not identify you as an individual or household. In other words, there is no personally identifiable information associated with your Anonymous Viewing Information that could identify the Anonymous Viewing Information as coming from you or your household.
• TiVo also collects Diagnostic Information from a small number of randomly sampled TiVo DVRs for quality control purposes. If you don't want your Anonymous Viewing Information and Diagnostic
Information used in any way, simply tell us by writing to us or calling us at 1-877-367-8486.
• If you affirmatively elect to engage in a commercial transaction such as by responding to an advertisement or promotion, TiVo will collect and disclose your Commerce Information (as defined below) to the commerce partner fulfilling the transaction.
• If you affirmatively elect to use the Remote Scheduling feature of
TiVo’s Home Media Option TM package, TiVo will collect the
Personally Identifiable Viewing Information associated with fulfillment of your individual request(s). Use of the Remote
Scheduling feature, however, does not change your privacy preferences with respect to viewing choices made in the privacy of your household.
• TiVo intends to make available new services in the future. These services will be governed by the privacy policies of the respective service providers.
• NOTE TO CUSTOMERS WITH MORE THAN ONE TIVO DVR:
Generally, TiVo will cause all of the TiVo DVRs on your account receiving the TiVo service to have the same “opt” status. See Sec. 2.8 of the Privacy Policy for further details.
T i V o P r i v a c y P o l i c y
TiVo Privacy Policy
Please read this Privacy Policy carefully. It provides important information on how your privacy is protected when using the TiVo service.
In order to provide you with a better, more satisfying television experience, TiVo Inc. (“TiVo”) collects and uses certain types of information, as described in this Privacy Policy. The Subscriber
Information (defined below) you provide to the TiVo
®
Digital Video
Recorder (referred to in this Privacy Policy as your “TiVo DVR”) in your house and to us at TiVo enables your TiVo DVR to select programs you want it to record and to suggest programs you might enjoy.
By using your TiVo DVR and the TiVo service, you consent to the provisions of this Privacy Policy including the privacy preferences set forth in Section 4.1. This Privacy Policy explains our commitment to your privacy in the following areas:
1 Our Subscriber Information Definitions.
In discussing the kind of information TiVo collects, it is important to distinguish between anonymous information and other information that specifically identifies you or your household. Too often, people refer to “personal information” or “personally identifiable information” without really making clear what they mean. TiVo has developed the following definitions to help clarify this important issue. We use “Subscriber
Information” as a general term that refers to any information relating to you or your use of the TiVo service. The following are more specific types of Subscriber Information.
1.1 “Account Information” means information about you and your
TiVo DVR, including your Contact Information (defined below) and other information linked to your Contact Information such as the model and Service Number of your TiVo DVR, your ZIP code, software version used, your TV programming source (cable, satellite or an antenna), the type of cable hook-up (digital or analog) and level of TiVo service, privacy preferences, and the cable or satellite box model that you use. You provide us with this information when you set up your TiVo DVR and when you register as a subscriber to the
TiVo service. This Service Information (defined below) is sent to
TiVo on an ongoing basis to enable TiVo to provide the TiVo service to your TiVo DVR. Account Information also includes information we may receive about you in a communication from you or a third party. Account Information does not include any Personally
Identifiable Viewing Information, or Anonymous Viewing
Information, as defined below.
a “Contact Information” means information that allows someone to identify or contact you, including, for example: your name, address, telephone number, and e-mail address. Contact
Information is a subset of Account Information and is thus linked to your TiVo DVR’s Service Number. Your ZIP code by itself, while part of your address, is not Contact Information because your ZIP code alone does not allow someone to identify or contact you. b “Service Information” means information necessary for TiVo to provide service to your TiVo DVR. Examples of Service
Information include your software version number, your TV programming source, level of service, and the success status of the last attempted service connection (e.g., periodic call). This information is always transmitted to TiVo when your TiVo DVR is connected to the TiVo servers.
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1.2 “Personally Identifiable Viewing Information” means information about the viewing choices that you and those in your household make while using your TiVo DVR, if that information is linked to or associated with your Account Information. Your TiVo
DVR stores your viewing information so that it may recommend viewing choices and personalize your viewing experience. We have worked very hard to design our system to ensure that no Personally
Identifiable Viewing Information may be sent to TiVo without your express consent. You may choose to consent to TiVo’s collection of
Personally Identifiable Viewing Information by changing your privacy preferences as provided in Section 4.1.
1.3 “Anonymous Viewing Information” means information about viewing choices that you and those in your household make while using your TiVo DVR, but is not associated with or linked to any
Contact Information. Your TiVo DVR sends Anonymous Viewing
Information to TiVo on an ongoing basis. This information allows
TiVo to know that a TiVo service subscriber from a particular ZIP code watched certain programming but we are unable to associate those viewing choices with you. You may request that TiVo block the collection of Anonymous Viewing Information from your TiVo
DVR as described in Section 4.1.
1.4 “Diagnostic Information” means a log file containing detailed information about the operation of your TiVo DVR, such as memory consumption, user interface response time, disk space, enclosure temperature, and enclosure fan speed. Diagnostic Information logs contain your TiVo DVR’s Service Number and are thus associated with your Account Information. You may request that TiVo block the collection of Diagnostic Information logs from your TiVo DVR as described in Section 4.1.
1.5 “Commerce Information” means personally identifiable information that enables a commerce partner to fulfill your request to participate in a promotion or transaction. From time to time, TiVo may present special offers and/or enable you to purchase goods and services from TiVo, or third party advertisers or promoters. You would be informed of such offers on screen while using the TiVo service. Should you decide to take advantage of such an offer or engage in a transaction, TiVo will collect and communicate your relevant Contact Information and your interest in a specific offer or transaction to the commerce partner sponsoring the promotion or transaction. In addition to fulfilling your request, that commerce partner may also use your Commerce Information to send you other information in which you might be interested consistent with its own privacy policies. This information is collected and disclosed by TiVo only upon your affirmative response to an offer. NOTE: Depending on your level of TiVo service and the model of your TiVo DVR, such features may not be available to you.
1.6 “Feature-Generated Request Information” means personally identifiable information about television programming that you request your TiVo DVR to record or identify using a feature offered by TiVo, such as Remote Scheduling. Should you decide to use such a feature, TiVo will collect the Personally Identifiable Viewing
Information associated with the fulfillment of your recording (or scheduling conflict) request. TiVo may use this Personally
Identifiable Viewing Information as described in Section 2.2. TiVo collects this information only upon your affirmative choice to use a particular feature. NOTE: Depending on your level of TiVo service and the model of your TiVo DVR, such features may not be available to you.
T i V o P r i v a c y P o l i c y
2 Use of Subscriber Information
2.1 Account Information.
We use your Account Information to establish and provide you with your TiVo service, provide the necessary resources to your TiVo DVR, offer you new services when they are available, and for other legitimate business purposes. For example, we use your e-mail address to communicate with you regarding new services, and to exclude you from offers for services you may already have. We also use such information to create your account with TiVo and to bill you for the TiVo service. Knowing your ZIP code, programming source, and information about your cable or satellite box model allows us to determine which programming information (e.g., times and channels of programs) to send to your TiVo DVR.
We use your Account Information to communicate with you about upcoming features in the TiVo service or promotions that might interest you. You may opt not to receive communications in the future as explained in Section 4.1. We also use your Account
Information in aggregate form (i.e., excluding any Contact
Information) to generate demographic profiles of our users as a whole to assist us to, for example, identify future users of the TiVo service or other services.
2.2 Personally Identifiable Viewing Information.
Your TiVo
DVR uses your viewing information to tune, schedule, and record programs. Your TiVo DVR also uses your viewing information to recommend programs for you. Your TiVo DVR may also use this viewing information to select advertisements or other promotions for you that you may be interested in. TiVo does not receive the
Personally Identifiable Viewing Information stored on your TiVo
DVR without your consent. Absent your consent, no “tag” is added to the Anonymous Viewing Information transmitted from your TiVo
DVR to TiVo that would enable TiVo to identify the TiVo DVR from which it came.
If you expressly choose to allow TiVo to collect your Personally
Identifiable Viewing Information, TiVo may use this information for surveys, audience measurement, and other legitimate business purposes.
2.3 Anonymous Viewing Information.
We use Anonymous
Viewing Information to develop reports and analyses about what programs, advertisements, and types of programming our users (as a whole or in subgroups) watch or skip, for other programming or advertising research, and for any other legitimate business purpose.
For example, we use Anonymous Viewing Information to develop inferences that people who watch show X also watch show Y. We also use Anonymous Viewing Information to help with the investigation of technical issues with our systems.
2.4 Diagnostic Information.
TiVo collects Diagnostic Information logs from a small number of randomly sampled TiVo DVRs for quality control and technical troubleshooting purposes.
2.5 Commerce Information.
TiVo uses Commerce Information as described in Section 1.5.
2.6 Feature Generated Requests Information.
TiVo uses Feature
Generated Request Information for the purposes described in Section
1.6.
2.7 Activating the TiVo Service.
When you activate a TiVo DVR to receive the TiVo service, and it is the only TiVo DVR on your account receiving the TiVo service, your TiVo DVR will provide
Anonymous Viewing Information and Diagnostic Information to
TiVo. You may opt in to the collection of Personally Identifiable
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Viewing Information or opt out of TiVo’s collection of Anonymous
Viewing Information and Diagnostic Information pursuant to the terms and conditions of this Privacy Policy.
2.8 TiVo Customers with Multiple TiVo DVRs.
TiVo will cause all of the TiVo DVRs on your account to have the same “opt” status.
This means that if you opt out of our collection of Anonymous
Viewing Information and Diagnostic Information from one TiVo
DVR, we will not collect Anonymous Viewing Information and
Diagnostic Information from any of the TiVo DVRs on your account.
If you request that TiVo collect your Personally Identifiable Viewing
Information from one TiVo DVR, TiVo will collect Personally
Identifiable Viewing Information from all of the TiVo DVRs on your account.
3 Disclosure of Subscriber Information
3.1 Generally.
We disclose aggregated Account Information and aggregated Anonymous Viewing Information and any reports or analyses derived therefrom, to third parties including advertisers, broadcasters, consumer and market research companies and other organizations.
3.2 Manufacturing and Service Provider Partners.
In certain instances we will disclose to our hardware manufacturing partners and service provider partners (for example DIRECTV) the Account
Information of users who have a DVR made by that manufacturing partner or receive a service from that service provider partner.
However, TiVo contractually binds our manufacturing and service provider partners to comply with the provisions of this Privacy
Policy. Our manufacturing and service provider partners are legally liable for misuse of Subscriber Information.
3.3 Contractors and Third Party Service Providers.
We use contractors to help with some of our operations. Some of these contractors will have access to our databases of Subscriber
Information on a temporary basis for specific tasks. TiVo also uses third parties to help with certain aspects of its operations, which may require disclosure of your Subscriber Information to them. For example, TiVo may use a third party to communicate with you (via telephone, e-mail, or letter) about your TiVo service or upcoming features or services, to mail rebate checks, to generate demographic profiles based on Subscriber Information of current TiVo service users, and to perform other work that we may need to outsource.
TiVo may additionally use a third party to process and collect payment for your TiVo service via your credit card. TiVo contractually binds these contractors and third parties to use your
Subscriber Information only as necessary to perform the services they are asked to perform. Such contractors and third parties are legally liable for misuse of Subscriber Information.
3.4 The “Corporate Family.” Although TiVo currently does not have a parent company, any subsidiaries (other than TiVo International,
Inc. and TiVo UK Ltd., which provides TiVo service in the United
Kingdom), joint ventures, or other companies under a common control (collectively, “affiliates”), it may in the future. TiVo may share some or all of your Subscriber Information with these affiliates, in which case TiVo will require its affiliates to honor this Privacy
Policy. If another company acquires TiVo, or acquires assets of TiVo that comprise or include your Subscriber Information, that company will possess the Subscriber Information collected by TiVo and it will assume the rights and obligations regarding your Subscriber
Information as described in this Privacy Policy.
T i V o P r i v a c y P o l i c y
3.5 Commerce Partners.
When you elect to participate in a special offer or engage in a transaction with TiVo or a third party advertiser or promoter, TiVo will collect and disclose your Commerce
Information to the commerce partner sponsoring and/or fulfilling the promotion. In addition to fulfilling your request, that commerce partner may also use your Commerce Information to send you other information in which you might be interested consistent with its own privacy policies. This information is disclosed only upon your affirmative response to an offer.
3.6 Factors Beyond Our Control.
Your privacy is very important to us. Due to factors beyond our control, however, we cannot fully ensure that your Subscriber Information will not be disclosed to third parties. For example, we may be legally obligated to disclose
Subscriber Information to local, state or federal governmental agencies or third parties under certain circumstances (including in response to a subpoena), or third parties may circumvent our security measures to unlawfully intercept or access your Subscriber
Information.
4 Your Choices Regarding Subscriber Information
4.1 Limits on TiVo’s Collection, Use, and Disclosure of
Subscriber Information.
The default privacy preferences, to which you hereby consent, do not allow TiVo to collect Personally
Identifiable Viewing Information, but do allow TiVo to collect, use, and disclose Anonymous Viewing Information and Diagnostic
Information logs, in addition to Account Information, in manners consistent with this Privacy Policy. Commerce Information is collected, used, and disclosed only upon your affirmative response to an offer. Feature-Generated Request Information is collected, used, and disclosed only upon your affirmative choice to use a particular feature.
Even though Anonymous Viewing Information and Diagnostic
Information do not include any Contact Information, you may request that TiVo block the collection of Anonymous Viewing
Information and Diagnostic Information from your TiVo DVR. You may further opt not to receive communications that we send to you based on your Account Information; provided, however, that we will still send you communications TiVo deems important regarding your
TiVo service. If you make this choice, you understand that we will not be able to inform you about any upcoming features, improvements, or promotions regarding your TiVo service. In all cases, however, we will collect and use your Account Information
(including Service Information) to enable us to provide your TiVo
DVR with the TiVo service. You may choose to change your privacy preferences to allow TiVo to collect Personally Identifiable Viewing
Information from your TiVo DVR.
If you would like to change your privacy preferences, you must either (a) send TiVo a signed written request at the address set forth in Section 8.3, or (b) call us at 1-877-367-8486 to request a change.
NOTE: Please see Section 2.8 above for important provisions if you have multiple TiVo DVRs.
4.2 Review and Update of Account Information.
We believe you have a right to know your Contact Information, billing information, and privacy preferences collected and stored by TiVo and to update or change such information you believe is incorrect. You may make a request by telephone, mail, or via the web (if and when available) to review such information and we will mail you a printout of such information. If you request that certain parts of such information be changed, we will make the changes to the extent commercially practicable. In addition, we will take commercially reasonable steps
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4.3 How to Delete Information.
Should you decide to discontinue your TiVo service, you may make that request by telephone or mail and we will suspend billing for the TiVo service. After you discontinue the TiVo service, TiVo will maintain your Account
Information only as long as necessary for business purposes. In addition, although we delete your Account Information from our
“live” database, your Account Information may remain in our archives and records until they are destroyed.
5 Comment Regarding Children.
TiVo feels strongly about protecting the privacy of children and encourages parents to be involved in the television viewing of their minor children by, for example, limiting the types of content minor children can watch.
6 Separate Rules for the TiVo Web Site.
We have a separate privacy policy that covers activities on our web site. However, if you register for TiVo service on the Web, or log in to your account preferences page (when available) to make changes to your account or request services, this Privacy Policy will apply to the Subscriber
Information you provide to us in those instances. If you use the TiVo web site to access certain features or services such as Remote
Scheduling, we may institute amendments and modifications to this
Privacy Policy addressing the handling of your information in providing you such features or services to which you must agree if you wish to use such features or services.
7 Security of Subscriber Information.
When you contact us by e-mail or phone regarding your TiVo service, we ask you for certain
Account Information-in order to verify your identity-before accepting requests to make changes to your TiVo service. We take these steps to ensure that only you or a household member who knows your Account Information will be able to access or change your Subscriber Information.
TiVo uses industry-standard methods such as encryption to secure the communication of viewing information from your TiVo DVR to
TiVo. In addition, TiVo uses industry-standard methods of securing its databases of Subscriber Information, including the use of firewalls. Except as provided elsewhere in this Privacy Policy, TiVo limits access to Subscriber Information databases to those persons in the TiVo organization who have a business need for such access, including servicing your account, informing you of service news and special TiVo offers, or aggregating Account Information or
Anonymous Viewing Information for the purpose of conducting research, and targeting new users. However, you should know that no company, including TiVo, can fully eliminate security risks associated with Subscriber Information.
8 General
8.1 Future Features, Services, and Amendments to this
Privacy Policy.
We may add to or upgrade the TiVo service to provide you with new features on an ongoing basis. We may also make available new services in the future. New services will be governed by the privacy policies of the respective service provider.
To the extent that any new features or services may require amendments to this Privacy Policy to describe the treatment of
Subscriber Information, these amendments are effective upon notice to you. In the event that we make a substantial and material change to our treatment of Subscriber Information, such as a change in the way that we collect, use, or disclose Personally Identifiable Viewing
Information, we will notify you of such planned change and offer you the opportunity to alter your privacy preferences.
T i V o S e r v i c e A g r e e m e n t
8.2 Technical Problems.
Even though TiVo has taken significant steps to ensure that your Subscriber Information is never collected, used, or disclosed by TiVo except as set forth by this Privacy Policy, technical mistakes are possible. If such a mistake takes place, we will take commercially reasonable steps to correct it.
8.3 Contact TiVo.
Our intention is to be diligent in protecting your privacy by strictly following our Privacy Policy. If you would like to make suggestions or find out more about our privacy practices, please call us at 1-877-367-8486 or send us a letter.
Our mailing address is TiVo Inc., ATTN: Privacy Policy, 2160 Gold
Street, P.O. Box 2160, Alviso, CA 95002-2160.
8.4 Entire Agreement.
The term “including” in this Privacy Policy shall mean “including without limitation.” This Privacy Policy supplements and is incorporated into the TiVo Service Agreement.
This Privacy Policy constitutes the entire agreement, and replaces and supersedes all prior agreements, between you and TiVo concerning the subject matter discussed in this Privacy Policy. Use of your TiVo DVR with TiVo service will signify your acceptance of this Privacy Policy.
BY USING THE TIVO SERVICE, I REPRESENT THAT I HAVE
READ AND UNDERSTOOD THIS ENTIRE PRIVACY POLICY AND
I AGREE TO ALL THE TERMS OF THIS PRIVACY POLICY AS
STATED ABOVE.
TiVo Service Privacy Policy v20030725A
TiVo Service Agreement
Welcome to TiVo and the TiVo service! This agreement explains the terms and conditions that will apply to your use of the TiVo service, and constitutes a legally binding agreement between you and TiVo Inc.
(“TiVo”). By using the TiVo service, you agree to all the terms and conditions in this agreement (“Agreement”).
The TiVo Service and the Privacy Policy
1 Terms of Service.
The TiVo logo on your TiVo
®
Digital Video
Recorder (your “TiVo DVR”) means that it can receive the TiVo service offered and provided by TiVo for personal, non-commercial use on a subscription basis. Your activation and continued use of the
TiVo service is subject to the terms and conditions of this
Agreement. TiVo may at its discretion change the terms of this
Agreement. Such changes shall be effective upon notification by
TiVo. We encourage you to check www.tivo.com/privacy or call us for a copy of the current TiVo service agreement. If you are dissatisfied with any changes to this Agreement, you may cancel your use of the TiVo service as provided in Section 15 (“Termination of Service”).
2 The TiVo Service.
The TiVo service consists of program guide information and the following features: (a) Season Pass™ - automatically finds and records every episode of a series all season long; (b) WishList™ - finds and records programs that feature your favorite actor, director, team or even topic; (c) Smart Recording - automatically detects program line-up changes for your cable/ satellite provider and adjusts recording times so you don't have to worry about the details; (d) TiVo Suggestions - TiVo can be programmed to suggest and auto-record programs that may match
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C h a p t e r 9 P r i v a c y a n d S e r v i c e your interests; and (e) Parental Controls-lock channels or set ratings limits based on content. Each of these features is part of the “TiVo service.” The “TiVo service” means these features and any additional features and functionality that TiVo may, at its discretion and from time to time, offer.
3 Changes to Your TiVo Service.
TiVo may at its discretion and from time to time change, add, or remove features and functionality of the TiVo service or the TiVo DVR without notice. If you are dissatisfied with any such changes to the TiVo service, you may immediately cancel your use of the TiVo service as provided in
Section 15 (“Termination of Service”). TiVo reserves the right to discontinue one, some, or all of the features of the TiVo service you receive at any time at its discretion. TiVo may at its discretion discontinue the provision of software updates to certain TiVo DVRs.
This means that while other TiVo DVRs may receive continued software updates and functionality; TiVo is not required to provide such updates to your TiVo DVR. Additionally, the level of service
TiVo provides may not be the same on each TiVo DVR; a given TiVo
DVR may support different features and functionality, and TiVo is under no obligation to provide all features and functionality to your
TiVo DVR.
4 TiVo’s Privacy Policy.
You must provide us with accurate and complete information when you activate your TiVo service. TiVo reserves the right to terminate your account if you give TiVo inaccurate or incomplete information. TiVo respects the privacy of your Subscriber Information (as defined in TiVo’s Privacy Policy) and will not disclose any of your Subscriber Information except as permitted in TiVo’s Privacy Policy. A copy of TiVo’s Privacy Policy is included in the product manual and the latest version can always be found via our web site at www.tivo.com/privacy . Please read it carefully before using the TiVo service. By using the TiVo service, you agree to the terms and conditions of our Privacy Policy and affirm that you understand the options TiVo provides to you with regard to your Subscriber Information. TiVo will notify you of any substantial and material changes to the Privacy Policy and the latest
Privacy Policy can always be accessed through our web site at www.tivo.com/privacy .
5 We Don’t Control the Nature of Television!
The TiVo service gives you the ability to see and record televised programs over which
TiVo exercises no editorial or programming control (“Third Party
Content”). You understand that (a) TiVo does not guarantee the access to, recording, or viewing of any particular program, (b) programming is not under TiVo’s control, (c) cable/satellite providers may make program line-up changes too quickly for your TiVo DVR to adjust recording times and this means shows affected by such changes will not be recorded properly or at all, (c) TiVo is not responsible for and has no editorial control over any Third Party
Content, and (d) TiVo has no control over the distribution of programs. You agree that TiVo will have no liability to you, or anyone else who uses your account, with regard to any Third Party
Content.
6 Television Shows Are Copyrighted.
You also understand that the Third Party Content is the copyrighted material of the third party that supplies it, is protected by U.S. copyright law and other applicable laws, and may not be reproduced, used to prepare derivative works, distributed, performed publicly or displayed publicly without the written permission of the third party that supplied it, except to the extent allowed under the “fair use” provisions of the U.S. copyright laws, other limitations on exclusive copyrights in the U.S. copyright laws, or comparable provisions of foreign laws.
T i V o S e r v i c e A g r e e m e n t
7 Copy Protection of Television Shows.
Third Party Content may be transmitted with a variety of copy protection mechanisms. These copy protection mechanisms are designed to protect the copyright interests of the relevant third party. These copy protection mechanisms may limit or prevent the ability of your TiVo DVR to display the Third Party Content or to record such Third Party Content for later viewing. You understand that TiVo does not control the decision of a third party to institute such copy protection mechanisms. You agree that TiVo will have no liability to you, or anyone else who uses your account, with regard to the failure of your
TiVo DVR to display or record for later viewing any Third Party
Content implementing a copy protection mechanism.
Activating and Using the TiVo Service
8 Eligible Subscribers.
You must be at least 18 years of age to assume the responsibilities of this Agreement. Minors may use the
TiVo service only if one of their parents or legal guardians assumes the responsibilities of this Agreement and thereby assumes full responsibility for the minor's use of the TiVo service.
9 Subscription Fees.
You agree to pay your subscription fee in advance. Your subscription fee will cover the TiVo service received via a TiVo DVR authorized by TiVo to enable the TiVo service. You have a choice of subscription payment options that may change over time. You may switch payment options at the end of each period. If for any reason you need to reactivate your subscription, you may be charged a reactivation fee. If you are signing up for the TiVo service under a promotional subscription fee, some additional restrictions may apply. Whatever your subscription payment option, your subscription fee does not include any services, features or functionality other than the TiVo service.
10 Telephone Access and Possible Charges.
The TiVo service is accessed through a standard telephone line and is available as a local call in most areas. In some areas, local and long- distance toll charges may apply. The TiVo service may also be available through the
Internet with a broadband connection. However, TiVo does not make any assurances about the availability or functionality of the TiVo service over a broadband connection. Firewall protection is strongly advised for any broadband Internet connections to protect your TiVo
DVR from viruses and other harmful things. You are responsible for any telephone or broadband service charges incurred as a result of using or accessing the TiVo service and acknowledge and agree that you shall be solely responsible for all disputes with any telephone company or Internet service provider related to the same.
11 Payment Authorization.
If you choose a subscription option with recurring payments, you agree that TiVo may automatically charge the subscription fee to your credit or charge card at the beginning of each period. Your TiVo service access will not be established until
TiVo has verified that the credit card information you provide us for payment is accurate and that your credit card account is in good standing. TiVo may, as necessary, extend the expiration date of your credit card in order to ensure continued service. TiVo may, at its discretion, change the TiVo service fees from time to time, and charge fees (which TiVo may also change) for features and functionalities that are not a part of the TiVo service. TiVo will notify you 30 days in advance of any fee changes or new fees; you may obtain the fees currently in effect at any time by contacting TiVo
Customer Support at 1-877-367-8486. TiVo reserves the right to suspend or terminate your TiVo service without notice upon rejection of any credit card charges or if your card issuer (or its agent or affiliate) seeks return of payments previously made to TiVo when
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TiVo believes you are liable for the charges. You agree to pay a late charge on all amounts due which remain unpaid for 30 days. The late charge will equal 1.5% of the past due amount, or the highest rate allowed by law, per month until paid. Such rights are in addition to and not in lieu of any other legal right or remedies available to TiVo.
TiVo reserves the right to refer your account to a third party for collection in the event of an ongoing default.
12 Using the TiVo Service.
You may access and use the TiVo service only with a TiVo DVR that is authorized to receive the TiVo service and you agree not to tamper with or otherwise modify your TiVo
DVR. The TiVo service is provided for your personal, noncommercial use, and may not be resold, in whole or in part. Except as expressly provided in this Agreement, you may not transfer the TiVo service. By using the TiVo service, you agree to receive all software updates and upgrades that TiVo sends to your TiVo DVR. If your
TiVo DVR accesses the TiVo service (regardless of your payment or subscription status), you acknowledge and agree that you are a user of the TiVo service and are bound by the terms of this Agreement.
13 Advertising and Promotions.
The TiVo service is advertiser supported. The hard disk drive of your TiVo DVR contains reserved space in addition to the advertised recording capacity. TiVo reserves the right to send content (including advertising and promotional material) to such reserved portions of your TiVo DVR's hard disk drive as part of the TiVo service. In order to send such content, you agree that TiVo may tune your TiVo DVR to a particular channel at a particular time.
14 Definition of Product Lifetime Subscription.
A “Product
Lifetime Subscription” to the TiVo service covers the life of the TiVo
DVR you buy–not the life of the subscriber. The Product Lifetime
Subscription accompanies the TiVo DVR in case of ownership transfer. The subscription remains in effect if the TiVo DVR needs to be repaired or replaced due to a malfunction (see manufacturer or retailer warranty details) or even if you upgrade your TiVo DVR to increase storage capacity (though such upgrades, if not performed by a TiVo-authorized third party, will void the warranty on your TiVo
DVR and constitute a breach of this Agreement). Because a Product
Lifetime Subscription is linked to a particular TiVo DVR, you may not transfer it to any other TiVo DVR unless all the following conditions apply: (a) the TiVo DVR is being replaced pursuant to the manufacturer's or retailer's warranty; and (b) the TiVo DVR being replaced is of the same make and model as the replacement TiVo
DVR; and (c) you provide us with a proof of replacement by the manufacturer or retailer. TiVo reserves the right to charge you a fee to transfer Product Lifetime Service from a TiVo DVR being replaced to a replacement TiVo DVR. Each TiVo DVR purchased requires its own TiVo service subscription and activation. Of course, hardware products don’t last forever and their lifespan will vary. TiVo makes no warranties or representations as to the expected lifetime of the
TiVo DVR (aside from the manufacturer’s or retailer’s warranty).
15 Termination of Service.
You may terminate your account, this
Agreement, and your right to use the TiVo service, at any time and for any reason or no reason, by contacting TiVo Customer Support at
1-877-367-8486. The TiVo service will be terminated within 24 hours after your call and unused subscription fees are nonrefundable.
Notwithstanding anything to the contrary in this Agreement, TiVo retains the absolute right to immediately suspend or terminate your account, and terminate this Agreement, if the charges to your credit card for the fees described in Section 9 (“Subscription Fees”) and
Section 11 (“Payment Authorization”) are refused for any reason, if you breach any provision in this Agreement, if you misuse the TiVo service, and/or if you alter your TiVo DVR or use the TiVo service in
T i V o S e r v i c e A g r e e m e n t such a manner as to infringe upon the intellectual property rights of
TiVo or any third party. In addition, TiVo reserves the right to terminate your account and this Agreement for any other reason or no reason if TiVo gives you at least 30 days advance notice of such termination. Upon any such termination of your account, you will remain obligated to pay all outstanding fees and charges relating to your use of the TiVo service before termination.
Ownership, Open Source Software, Disclaimers and
Liability Limitations
16 Title to Software and Intellectual Property.
You may need to use certain software programs to use or have full access to certain features of the TiVo service. You received certain software with the purchase of the TiVo DVR and other software programs may be provided to you by TiVo from time to time, which you are obligated to accept. Your use of such software is subject to the terms of this
Agreement. TiVo retains title to and ownership of all the TiVo software and certain intellectual property rights in the TiVo DVR.
TiVo also retains ownership of all TiVo copyrights and trademarks. In the case of third party software delivered by TiVo to the TiVo DVR, the applicable third party retains title to and ownership of its software, copyrights and trademarks. Any attempt to disassemble, decompile, create derivative works of, reverse engineer, modify, sublicense, distribute or use for other purposes either the TiVo DVR or software of this system is strictly prohibited, except as expressly set forth in Section 17 (“Open Source Software”).
17 Open Source Software.
Certain components of the TiVo software are subject to the GNU General Public License or other so-called open source licenses (“Open-Source Software”). Open Source
Software is not subject to the restrictions in the last sentence of
Section 16 (“Title to Software and Intellectual Property”), and is subject to the GNU General Public License (“GPL”) or other license terms, as applicable. In compliance with the terms of the GPL, TiVo makes its modifications to Open Source Software that TiVo uses, modifies and distributes pursuant to the GPL available to the public in source code form at www.tivo.com/source . You are free to use, modify and distribute Open Source Software that is subject to the
GPL so long as you comply with the terms of the GPL (available in the product manual or at www.gnu.org/copyleft/gpl.html
).
18 Indemnity. YOU AGREE TO DEFEND, INDEMNIFY AND
HOLD HARMLESS TIVO FROM AND AGAINST ANY AND
ALL CLAIMS, PROCEEDINGS, INJURIES, LIABILITIES,
LOSSES, COSTS AND EXPENSES (INCLUDING
REASONABLE ATTORNEYS’ FEES), INCLUDING, BUT NOT
LIMITED TO, CLAIMS ALLEGING NEGLIGENCE,
COPYRIGHT INFRINGEMENT AND/OR TRADEMARK
INFRINGEMENT AGAINST TIVO OR THE TIVO SERVICE,
RELATING TO OR ARISING OUT OF YOUR BREACH OF ANY
TERM OF THIS AGREEMENT, YOUR MISUSE OF THE TIVO
SERVICE, OR YOUR UNAUTHORIZED MODIFICATION OR
ALTERATION OF THE TIVO DVR OR RELATED SOFTWARE
(OTHER THAN AS EXPRESSLY SET FORTH IN SECTION 17
(“OPEN SOURCE SOFTWARE”)).
19 Warranty Disclaimer.
YOU UNDERSTAND AND AGREE
THAT THE TIVO SERVICE IS PROVIDED ON AN “AS IS” AND
“AS AVAILABLE” BASIS. TIVO MAKES NO WARRANTY
THAT THE TIVO SERVICE WILL MEET YOUR
REQUIREMENTS, ALLOW YOU TO RECORD OR VIEW ANY
PARTICULAR PROGRAMMING, OR THAT USE OF THE TIVO
SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR
ERROR-FREE; NOR DOES TIVO MAKE ANY WARRANTY AS
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TO THE ACCURACY OR RELIABILITY OF ANY
INFORMATION OBTAINED THROUGH THE TIVO SERVICE
(INCLUDING THIRD PARTY CONTENT), THAT ANY
DEFECTS IN THE TIVO SERVICE WILL BE CORRECTED OR
THAT THE TIVO DVR OR TIVO SERVICE WILL BE
COMPATIBLE WITH ANY OTHER SPECIFIC HARDWARE OR
SERVICE. FURTHER, TIVO DOES NOT WARRANT THAT THE
TIVO SERVICE OR THE TIVO SERVERS THAT PROVIDE YOU
WITH DATA AND CONTENT ARE FREE OF VIRUSES OR
OTHER HARMFUL COMPONENTS. YOU (AND NOT TIVO)
ASSUME THE ENTIRE COST OF ALL NECESSARY
MAINTENANCE, REPAIR OR CORRECTION. TIVO ALSO
ASSUMES NO RESPONSIBILITY, AND SHALL NOT BE
LIABLE FOR ANY DAMAGES TO, OR VIRUSES THAT MAY
INFECT YOUR TIVO DVR, TIVO SOFTWARE, OR OTHER
HARDWARE. TIVO AND ITS SUPPLIERS DISCLAIM ALL
WARRANTIES OF ANY KIND, WHETHER EXPRESS,
IMPLIED, OR STATUTORY, REGARDING THE TIVO SERVICE
OR TIVO SOFTWARE, INCLUDING ANY IMPLIED
WARRANTY OF TITLE, MERCHANTABILITY, FITNESS FOR A
PARTICULAR PURPOSE, OR NON- INFRINGEMENT OF
THIRD PARTY RIGHTS. Because some jurisdictions do not permit the exclusion of implied warranties, the last sentence of this section may not apply to you.
20 Limitations of TiVo’s Liability.
IN NO EVENT WILL TIVO OR
ITS SUPPLIERS BE LIABLE TO YOU OR ANY THIRD PARTY
FOR ANY LOST PROFITS, USE OF USER INFORMATION,
LOSS OF DATA, BUSINESS INTERRUPTION, OR OTHER
INDIRECT, CONSEQUENTIAL, SPECIAL, OR INCIDENTAL
DAMAGES OF ANY NATURE ARISING FROM OR RELATING
TO YOUR USE OF THE TIVO SERVICE OR USE OF THE TIVO
SERVICE THROUGH YOUR ACCOUNT BY ANYONE ELSE,
EVEN IF TIVO HAS BEEN ADVISED OF THE POSSIBILITY OF
SUCH DAMAGES. IN NO CASE WILL TIVO'S TOTAL
CUMULATIVE LIABILITY TO YOU AND ANYONE WHO
USES THE TIVO SERVICE THROUGH YOUR ACCOUNT, FOR
ANY AND ALL CLAIMS UNDER ANY THEORY OF LAW,
EXCEED THE AGGREGATE AMOUNT YOU PAID TO TIVO IN
THE PRECEDING TWELVE MONTHS. YOU UNDERSTAND
THAT THESE LIMITATIONS OF TIVO’S AND TIVO'S
SUPPLIERS’ LIABILITY ARE A FUNDAMENTAL PART OF
THIS AGREEMENT. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. Additionally, this provision is not intended to limit TiVo’s liability in the event of
TiVo’s willful or intentional misconduct. Moreover, if TiVo mistakenly or wrongfully overcharges your account, this section does not limit TiVo’s obligation to refund such mistakenly or wrongfully overcharged amounts.
General
21 Miscellaneous.
This Agreement will be governed by the laws of the State of California as such laws apply to agreements between
California residents performed entirely within California. The United
Nations Convention on Contracts for the International Sale of Goods does not apply to this Agreement. You and TiVo agree to submit to the exclusive personal jurisdiction of the courts located within the county of Santa Clara, California. If any provision of this Agreement is invalid or unenforceable under applicable law, such provision will be deemed modified to the extent necessary to render such provision valid and enforceable and the other provisions of this Agreement will remain in full force and effect. The official text of this Agreement or
notice submitted hereunder shall be in English. In the event of any dispute concerning the construction or meaning of this Agreement, reference shall be made only to this Agreement as written in English and not to any translation into another language. This document represents the entire agreement governing your use of the TiVo service and supersedes any prior or contemporaneous written or oral statements by TiVo or its representatives or resellers. TiVo’s failure to enforce any of the terms of this Agreement shall not constitute a waiver or relinquishment of TiVo’s right to do so at any time.
Sections 9 (“Subscription Fees”), 10 (“Telephone Access and
Possible Charges”), 11 (“Payment Authorization”), 12 (“Using the
TiVo Service”), 16 (“Title to Software and Intellectual Property”), 17
(“Open Source Software”), 18 (“Indemnity”), 19 (“Warranty
Disclaimer”), 20 (“Limitations of TiVo’s Liability”), and 21
(“Miscellaneous”) shall survive any termination or expiration of this
Agreement.
BY USING THE TIVO SERVICE, I REPRESENT THAT I HAVE
READ AND UNDERSTOOD THIS ENTIRE AGREEMENT AND I
AGREE TO ALL THE TERMS OF THIS AGREEMENT AS STATED
ABOVE.
TiVo Service Agreement v20030725A
T i V o S e r v i c e A g r e e m e n t
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A PPENDIX A
Linux Information
Linux Source Notice
GNU General Public License
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Linux Source Notice
TiVo Digital Video Recorders (DVRs) are powered by the Linux operating system. The machine-readable copy of the corresponding source code is available for the cost of distribution.
Please visit www.tivo.com/linux for more information.
GNU General Public License
Version 2, June 1991
Copyright (C) 1989, 1991 Free Software Foundation, Inc.
59 Temple Place, Suite 330, Boston, MA 02111-1307 USA
Everyone is permitted to copy and distribute verbatim copies of this license document, but changing it is not allowed.
Preamble
The licenses for most software are designed to take away your freedom to share and change it. By contrast, the GNU General Public License is intended to guarantee your freedom to share and change free software--to make sure the software is free for all its users. This General Public
License applies to most of the Free Software Foundation's software and to any other program whose authors commit to using it. (Some other
Free Software Foundation software is covered by the GNU Library
General Public License instead.) You can apply it to your programs, too.
When we speak of free software, we are referring to freedom, not price.
Our General Public Licenses are designed to make sure that you have the freedom to distribute copies of free software (and charge for this service if you wish), that you receive source code or can get it if you want it, that you can change the software or use pieces of it in new free programs; and that you know you can do these things.
To protect your rights, we need to make restrictions that forbid anyone to deny you these rights or to ask you to surrender the rights. These restrictions translate to certain responsibilities for you if you distribute copies of the software, or if you modify it.
G N U G e n e r a l P u b l i c L i c e n s e
For example, if you distribute copies of such a program, whether gratis or for a fee, you must give the recipients all the rights that you have. You must make sure that they, too, receive or can get the source code. And you must show them these terms so they know their rights.
We protect your rights with two steps: (1) copyright the software, and (2) offer you this license which gives you legal permission to copy, distribute and/or modify the software.
Also, for each author's protection and ours, we want to make certain that everyone understands that there is no warranty for this free software. If the software is modified by someone else and passed on, we want its recipients to know that what they have is not the original, so that any problems introduced by others will not reflect on the original authors' reputations.
Finally, any free program is threatened constantly by software patents.
We wish to avoid the danger that redistributors of a free program will individually obtain patent licenses, in effect making the program proprietary. To prevent this, we have made it clear that any patent must be licensed for everyone's free use or not licensed at all.
The precise terms and conditions for copying, distribution and modification follow.
GNU GENERAL PUBLIC LICENSE
Terms and conditions for copying, distribution and modification.
0. This License applies to any program or other work which contains a notice placed by the copyright holder saying it may be distributed under the terms of this General Public License. The "Program", below, refers to any such program or work, and a "work based on the Program" means either the Program or any derivative work under copyright law: that is to say, a work containing the Program or a portion of it, either verbatim or with modifications and/or translated into another language. (Hereinafter, translation is included without limitation in the term "modification".)
Each licensee is addressed as "you".
Activities other than copying, distribution and modification are not covered by this License; they are outside its scope. The act of running the Program is not restricted, and the output from the Program is covered only if its contents constitute a work based on the Program (independent of having been made by running the Program). Whether that is true depends on what the Program does.
1. You may copy and distribute verbatim copies of the Program's source code as you receive it, in any medium, provided that you conspicuously and appropriately publish on each copy an appropriate copyright notice and disclaimer of warranty; keep intact all the notices that refer to this
License and to the absence of any warranty; and give any other recipients of the Program a copy of this License along with the Program.
You may charge a fee for the physical act of transferring a copy, and you may at your option offer warranty protection in exchange for a fee.
2. You may modify your copy or copies of the Program or any portion of it, thus forming a work based on the Program, and copy and distribute such modifications or work under the terms of Section 1 above, provided that you also meet all of these conditions:
a) You must cause the modified files to carry prominent notices stating that you changed the files and the date of any change.
b) You must cause any work that you distribute or publish, that in whole or in part contains or is derived from the Program or any part thereof, to be licensed as a whole at no charge to all third parties under the terms of this License.
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c) If the modified program normally reads commands interactively when run, you must cause it, when started running for such interactive use in the most ordinary way, to print or display an announcement including an appropriate copyright notice and a notice that there is no warranty (or else, saying that you provide a warranty) and that users may redistribute the program under these conditions, and telling the user how to view a copy of this License. (Exception: if the Program itself is interactive but does not normally print such an announcement, your work based on the Program is not required to print an announcement.)
These requirements apply to the modified work as a whole. If identifiable sections of that work are not derived from the Program, and can be reasonably considered independent and separate works in themselves, then this License, and its terms, do not apply to those sections when you distribute them as separate works. But when you distribute the same sections as part of a whole which is a work based on the Program, the distribution of the whole must be on the terms of this
License, whose permissions for other licensees extend to the entire whole, and thus to each and every part regardless of who wrote it.
Thus, it is not the intent of this section to claim rights or contest your rights to work written entirely by you; rather, the intent is to exercise the right to control the distribution of derivative or collective works based on the Program.
In addition, mere aggregation of another work not based on the Program with the Program (or with a work based on the Program) on a volume of a storage or distribution medium does not bring the other work under the scope of this License.
3. You may copy and distribute the Program (or a work based on it, under
Section 2) in object code or executable form under the terms of Sections
1 and 2 above provided that you also do one of the following:
a) Accompany it with the complete corresponding machine-readable source code, which must be distributed under the terms of Sections 1 and
2 above on a medium customarily used for software interchange; or,
b) Accompany it with a written offer, valid for at least three years, to give any third party, for a charge no more than your cost of physically performing source distribution, a complete machine-readable copy of the corresponding source code, to be distributed under the terms of Sections
1 and 2 above on a medium customarily used for software interchange; or,
c) Accompany it with the information you received as to the offer to distribute corresponding source code. (This alternative is allowed only for noncommercial distribution and only if you received the program in object code or executable form with such an offer, in accord with
Subsection b above.)
The source code for a work means the preferred form of the work for making modifications to it. For an executable work, complete source code means all the source code for all modules it contains, plus any associated interface definition files, plus the scripts used to control compilation and installation of the executable. However, as a special exception, the source code distributed need not include anything that is normally distributed (in either source or binary form) with the major components (compiler, kernel, and so on) of the operating system on which the executable runs, unless that component itself accompanies the executable.
G N U G e n e r a l P u b l i c L i c e n s e
If distribution of executable or object code is made by offering access to copy from a designated place, then offering equivalent access to copy the source code from the same place counts as distribution of the source code, even though third parties are not compelled to copy the source along with the object code.
4. You may not copy, modify, sublicense, or distribute the Program except as expressly provided under this License. Any attempt otherwise to copy, modify, sublicense or distribute the Program is void, and will automatically terminate your rights under this License.
However, parties who have received copies, or rights, from you under this License will not have their licenses terminated so long as such parties remain in full compliance.
5. You are not required to accept this License, since you have not signed it. However, nothing else grants you permission to modify or distribute the Program or its derivative works. These actions are prohibited by law if you do not accept this License. Therefore, by modifying or distributing the Program (or any work based on the Program), you indicate your acceptance of this License to do so, and all its terms and conditions for copying, distributing or modifying the Program or works based on it.
6. Each time you redistribute the Program (or any work based on the
Program), the recipient automatically receives a license from the original licensor to copy, distribute or modify the Program subject to these terms and conditions. You may not impose any further restrictions on the recipients' exercise of the rights granted herein. You are not responsible for enforcing compliance by third parties to this License.
7. If, as a consequence of a court judgment or allegation of patent infringement or for any other reason (not limited to patent issues), conditions are imposed on you (whether by court order, agreement or otherwise) that contradict the conditions of this License, they do not excuse you from the conditions of this License. If you cannot distribute so as to satisfy simultaneously your obligations under this License and any other pertinent obligations, then as a consequence you may not distribute the Program at all. For example, if a patent license would not permit royalty-free redistribution of the Program by all those who receive copies directly or indirectly through you, then the only way you could satisfy both it and this License would be to refrain entirely from distribution of the Program.
If any portion of this section is held invalid or unenforceable under any particular circumstance, the balance of the section is intended to apply and the section as a whole is intended to apply in other circumstances.
It is not the purpose of this section to induce you to infringe any patents or other property right claims or to contest validity of any such claims; this section has the sole purpose of protecting the integrity of the free software distribution system, which is implemented by public license practices. Many people have made generous contributions to the wide range of software distributed through that system in reliance on consistent application of that system; it is up to the author/donor to decide if he or she is willing to distribute software through any other system and a licensee cannot impose that choice.
This section is intended to make thoroughly clear what is believed to be a consequence of the rest of this License.
8. If the distribution and/or use of the Program is restricted in certain countries either by patents or by copyrighted interfaces, the original copyright holder who places the Program under this License may add an explicit geographical distribution limitation excluding those countries, so that distribution is permitted only in or among countries not thus
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9. The Free Software Foundation may publish revised and/or new versions of the General Public License from time to time. Such new versions will be similar in spirit to the present version, but may differ in detail to address new problems or concerns.
Each version is given a distinguishing version number. If the Program specifies a version number of this License which applies to it and "any later version", you have the option of following the terms and conditions either of that version or of any later version published by the
FreeSoftware Foundation. If the Program does not specify a version number of this License, you may choose any version ever published by the Free Software Foundation.
10. If you wish to incorporate parts of the Program into other free programs whose distribution conditions are different, write to the author to ask for permission. For software which is copyrighted by the Free
Software Foundation, write to the Free Software Foundation; we sometimes make exceptions for this. Our decision will be guided by the two goals of preserving the free status of all derivatives of our free software and of promoting the sharing and reuse of software generally.
No Warranty
11. Because the program is licensed free of charge, there is no warranty for the program, to the extent permitted by applicable law. except when otherwise stated in writing the copyright holders and/or other parties provide the program "as is" without warranty of any kind, either expressed or implied, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. The entire risk as to the quality and performance of the program is with you. Should the program prove defective, you assume the cost of all necessary servicing, repair or correction.
12. In no event unless required by applicable law or agreed to in writing will any copyright holder, or any other party who may modify and/or redistribute the program as permitted above, be liable to you for damages, including any general, special, incidental or consequential damages arising out of the use or inability to use the program (including but not limited to loss of data or data being rendered inaccurate or losses sustained by you or third parties or a failure of the program to operate with any other programs), even if such holder or other party has been advised of the possibility of such damages.
End of terms and conditions.
How to Apply These Terms to Your New Programs
If you develop a new program, and you want it to be of the greatest possible use to the public, the best way to achieve this is to make it free software which everyone can redistribute and change under these terms.
To do so, attach the following notices to the program. It is safest to attach them to the start of each source file to most effectively convey the exclusion of warranty; and each file should have at least the "copyright" line and a pointer to where the full notice is found.
<one line to give the program's name and a brief idea of what it does.>
Copyright (C) <year> <name of author>
This program is free software; you can redistribute it and/or modify it under the terms of the GNU General Public License as published by the
Free Software Foundation; either version 2 of the License, or (at your option) any later version.
G N U G e n e r a l P u b l i c L i c e n s e
This program is distributed in the hope that it will be useful, but
WITHOUT ANY WARRANTY; without even the implied warranty of
MERCHANTABILITY or FITNESS FOR A PARTICULAR
PURPOSE. See the GNU General Public License for more details.
You should have received a copy of the GNU General Public License along with this program; if not, write to the Free Software Foundation,
Inc., 59 Temple Place, Suite 330, Boston, MA 02111-1307 USA
Also add information on how to contact you by electronic and paper mail.
If the program is interactive, make it output a short notice like this when it starts in an interactive mode:
Gnomovision version 69, Copyright (C) year name of author
Gnomovision comes with ABSOLUTELY NO WARRANTY; for details type `show w'.
This is free software, and you are welcome to redistribute it under certain conditions; type `show c' for details.
The hypothetical commands `show w' and `show c' should show the appropriate parts of the General Public License. Of course, the commands you use may be called something other than `show w' and
`show c'; they could even be mouse-clicks or menu items--whatever suits your program.
You should also get your employer (if you work as a programmer) or your school, if any, to sign a "copyright disclaimer" for the program, if necessary. Here is a sample; alter the names:
Yoyodyne, Inc., hereby disclaims all copyright interest in the program
`Gnomovision' (which makes passes at compilers) written by James
Hacker.
<signature of Ty Coon>, 1 April 1989
Ty Coon, President of Vice
This General Public License does not permit incorporating your program into proprietary programs. If your program is a subroutine library, you may consider it more useful to permit linking proprietary applications with the library. If this is what you want to do, use the GNU Library
General Public License instead of this License.
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Index
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adapters
USB network
wired (Ethernet)
wireless
ADVANCE button
audio options in Preferences
secondary audio program (SAP)
sound effects volume and
television audio options
troubleshooting
auto re-lock option for Parental
Controls
auto-recording WishList how to set
repeating recording features and
setting up
B
BACK button
Browse by Channel
Browse by Time
C cable lineup changing
Guided Setup and
call waiting prefix
Category Only WishList. See WishList.
I n d e x channel banner icons and
setting display time
viewing
channels changing your lineup
creating channel lists
Customize Channels
Guide Options and
locking channels. See Parental Controls.
troubleshooting
–
Channels You Receive
Customize Channels and
Guided Setup and
conflicts priorities and
questions about
connection to the TiVo service troubleshooting
–
control buttons using the
Customer Support
Customize Channels. See channels.
D
DHCP Client ID
dial prefix setting
dial tone detection setting
dial-in number changing
Guided Setup and
Director WishList. See WishList.
DNS address
duplicates repeating recordings and
F
Favorite Channels
Customize Channels and
forward fast forward
frame forward
FWD button
G gateway address
GNU General Public License
guide customizing
displaying
Guide Options and
recording from
using to find programs
Guide Options
(Channels) You Receive and
Channels
day and
Favorite (Channels) and
filtering and
time and
Guided Setup cable lineup and
cable providers and
Channels You Receive and
dial-in number and
dialing format and
introduction to
phone dialing option. See dialing options.
repeating
satellite providers and
setup call and
tips and troubleshooting
H
Home Media Option
home network connecting
settings
troubleshooting
–
I icons
INSTANT REPLAY button
IP address
K
Keep Until...
L
Linux
live TV definition of
recording from
recording the saved portion
troubleshooting
M
Manual Repeating Recording setting up
manual repeating recording repeating recording features and
Manual Season Pass. See Manual Repeating Recording.
Manually Record Time/Channel
Multi-Room Viewing
music file types
playing
Music & Photos
N networking troubleshooting
Now Playing
troubleshooting
O
Overtime Scheduler. See Recording Options.
P
Parental Controls
Channel Lock
movies and TV shows with no rating
repeating recordings and
troubleshooting
Parental Controls Auto Re-lock option
PAUSE button
Phone & Network Setup
phone avail. detection setting
phone call eliminating
phone dialing options
photos file types
viewing
Pick Programs to Record
See also Record by Time or Channel.
troubleshooting
PLAY button
Preferences channel banner and
RF Video
See also Video Recording Quality.
TiVo Suggestions
Preferences screen
143
144
Program Information screen, definition of
programs transferring between DVRs
R
Rating Settings
MMPA definitions
Movies and
TV Content and
TV Movies and
TV ratings definitions
RECORD button
Record by Time or Channel
Recording History
Recording Options
Keep At Least
Keep At Most
Keep Until
list of
Overtime Scheduler
setting
Show Type
Start Recording
Stop Recording
remote control setup
Remote Scheduling
repeating recordings
Restart or Reset System
restarting the DVR
I n d e x
RF Video, Preferences and
router address
S
SAP (secondary audio program)
Save to VCR
Search By Title
Season Pass
cancelling a Season Pass
repeating recording features and
using the Season Pass Manager
service number activating TiVo service and
where to find
service updates, where to find information about
settings
TCP/IP
Settings screen
Showcases
SLOW button
sound effects volume
Standby
Start Recording. See Recording Options.
status bar
stereo
Stop Recording. See Recording Options.
stopping a recording
subnet mask
System Information
T
TCP/IP concepts
settings
Television Audio
television audio
time how the DVR’s clock is set
TiVo Central Online
TiVo Desktop application
TiVo DVR Setup cable box and
connection to DVR and
satellite box and
TiVo Messages
TiVo Service activating
questions about
TiVo Suggestions auto-recording of
resetting
turning off automatic recording of
using Thumbs buttons and
TiVolution Magazine
To Do List
tone/pulse setting
troubleshooting screens
V
VCR, saving programs to
video
See also Video Recording Quality
troubleshooting
Video Recording Quality
Recording Options and
setting default
View Recording History
volume, sound effects and
W
WEP
wireless passwords
WishList
Actor WishList
auto-recording WishLists
browsing
Category Only WishList
Director WishList
editing
editing a
keyword tips and
Title WishList
View all upcoming and
145
Glossary of Icons
TM
TM
These appear when you press THUMBS UP ™ or THUMBS
DOWN ™ . You can give a program up to three THUMBS UP or three THUMBS DOWN.
Ipreview ™ icons appear when an option—such as automatically scheduling an upcoming program or watching an additional program segment—is available. Press SELECT or THUMBS UP to choose the option.
To Do List and View Upcoming Episodes
(These icons appear beside programs scheduled to be recorded.)
Program is an individual recording (not part of a Season Pass ™ or WishList ™ ). In other places, it means an item has been selected.
Program will be recorded as part of a Season Pass.
Program will be recorded as part of a WishList.
TiVo Central, Showcases, or TiVolution Magazine
Indicates a selection that has some special video content.
Select to watch a special preview or visit a Showcase.
Channel Banner
(These icons appear in the large channel banner.)
(Red with black border) Select to start or stop a recording.
Indicates news or a special promotional offer from TiVo.
Select to display or turn on Parental Controls.
Select to read new messages.
Save to VCR
Appears as a warning if a remote button is pressed during
“Save to VCR.”
Now Playing
(These icons appear beside recorded programs.)
(Green) This program will be saved until you delete it.
(Yellow) In less than one day, this program may be deleted to make room for other programs you have requested, but only if space is needed.
(Yellow with exclamation mark) At any time, this program may be deleted to make room for other programs you have requested, but only if space is needed.
(Red with black border) This program is currently being recorded.
This program is a TiVo ® Suggestion. TiVo Suggestions are recorded on empty space and are the first programs to be deleted when space is needed.
“Plain” folder — contains more than one episode of the same series.
Folder with red dot — for any group that includes a program that is currently recording or transferring.
Folder with blue star — contains one or more program(s) recorded by a WishList search.
Folder with Thumbs Up — contains all programs that were recorded as TiVo Suggestions.
DVR — for a DVR on your network. Though you may see other DVRs on your network, without Home Media Option, you will not be able to see programs on them.
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