Polycom VSX 3000, VSX 5000, VSX VSX 6000 Getting Started Manual
Below you will find brief information for VSX Video Conferencing System. The VSX series enables you to meet globally without travel, share content like documents, presentations, and multimedia, and control cameras for optimal viewing. It includes placing calls, controlling what you see and hear, working with directory entries, including multiple sites in calls, scheduling calls, and customization.
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May 2006 Edition
3725-21286-008/A
Getting Started Guide for the VSX Series
Version 8.5
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Trademark Information
Polycom®, the Polycom logo design, and ViewStation® are registered trademarks of Polycom, Inc., and
ImageShare™, PathNavigator™, People+Content™, PowerCam™, QSX™, SoundStation VTX 1000™,
StereoSurround™, Visual Concert™, VS4000™, and VSX™ are trademarks of Polycom, Inc. in the
United States and various other countries. All other trademarks are the property of their respective owners.
Patent Information
The accompanying product is protected by one or more U.S. and foreign patents and/or pending patent applications held by Polycom, Inc. ii
© 2006 Polycom, Inc. All rights reserved.
Polycom Inc.
4750 Willow Road
Pleasanton, CA 94588-2708
USA
No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without the express written permission of Polycom, Inc. Under the law, reproducing includes translating into another language or format.
As between the parties, Polycom, Inc. retains title to, and ownership of, all proprietary rights with respect to the software contained within its products. The software is protected by United States copyright laws and international treaty provision. Therefore, you must treat the software like any other copyrighted material
(e.g. a book or sound recording).
Every effort has been made to ensure that the information in this manual is accurate.
Polycom, Inc. is not responsible for printing or clerical errors. Information in this document is subject to change without notice.
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Contents
System Basics ...................................................................................... 1
Using the Remote Control ..................................................................................................... 1
Getting More Information ...................................................................................................... 3
Calling and Answering.......................................................................... 3
Answering a Video Call ......................................................................................................... 3
Placing a Video Call .............................................................................................................. 3
Ending a Video Call .............................................................................................................. 5
Types of Video Calls You Can Make......................................................................................... 6
Placing Audio-only Calls and Adding Audio-only Sites ................................................................ 7
Ending an Audio-only Call ..................................................................................................... 8
Controlling What You See..................................................................... 8
Selecting and Adjusting a Camera or Other Video Source........................................................... 8
Setting and Using Camera Presets .........................................................................................10
Switching Between Full Screen Video and the Home Screen ......................................................12
Showing, Moving, and Turning Off the PIP ..............................................................................12
Enabling Automatic Camera Tracking (PowerCam Plus Only) .....................................................14
Controlling What You Hear ................................................................. 15
Adjusting Volume................................................................................................................15
Muting the Microphone ........................................................................................................15
Enjoying Stereo Audio in Video Calls ......................................................................................15
Showing Content and Video Sources .................................................. 16
Showing Content from a Computer ........................................................................................16
Using a Document Camera, VCR, or DVD Player ......................................................................19
Working with Directory Entries .......................................................... 20
Searching the Directory .......................................................................................................20
Adding, Editing, and Deleting Directory Entries........................................................................20
Categorizing Directory Entries...............................................................................................22
Refreshing Global Directory Entries........................................................................................23
Including Multiple Sites in Calls ......................................................... 24
About Multipoint Calls ..........................................................................................................24
Placing a Multipoint Call .......................................................................................................25
Supplying a Password for External MCU Calls ..........................................................................26
About Multipoint Viewing Modes ............................................................................................27
Controlling How the System Answers Multipoint Calls ...............................................................28
Using Chair Control for Multipoint Calls...................................................................................28
Changing the Way Calls Are Answered ............................................... 30
Temporarily Refusing Calls ...................................................................................................30
Answering Calls Automatically...............................................................................................30
Muting Automatically Answered Calls .....................................................................................31
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Scheduling Calls ................................................................................. 32
Using the SoundStation VTX 1000 Conference Phone in Video Calls... 33
Placing a Video Call with the SoundStation VTX 1000 Conference Phone .....................................33
Adding Sites to a Video Call Using the SoundStation VTX 1000 Conference Phone ........................33
Muting the Audio in a Call that Includes a SoundStation VTX Conference Phone ...........................34
Adding Video to a SoundStation VTX 1000 Conference Phone Audio-only Call ..............................34
Ending a Call ......................................................................................................................35
Ending a Call with Audio-only Participants...............................................................................35
Using Avaya Network Features with Video Calls................................. 36
Using Microsoft LCS Features with Video Calls ................................... 37
Adding and Removing Microsoft LCS Contacts .........................................................................37
Viewing Microsoft LCS Contact Status ....................................................................................38
Streaming a Conference to the Web ................................................... 38
Starting a Stream ...............................................................................................................38
Viewing a Stream................................................................................................................39
Customizing Your Workspace ............................................................. 40
Allowing the Far Site to Control Your Camera ..........................................................................40
Specifying When to Display the PIP........................................................................................40
Displaying the Far Site’s Name When the Call Connects ............................................................41
Hearing Audio Confirmation When You Dial .............................................................................42
Adjusting for Room Lighting .................................................................................................42
Setting Camera Brightness (VSX 3000 Only)...........................................................................43
Changing the System Color Scheme ......................................................................................43
Enabling Dual Monitor Emulation ...........................................................................................44
Using Your VSX 3000 System as a Computer Monitor......................... 45
Video Conferencing Tips..................................................................... 46
Tips for Great Meetings........................................................................................................46
Tips for Great Video ............................................................................................................46
Tips for Great Audio ............................................................................................................47
Tips for Showing Content .....................................................................................................47
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Getting Started Guide for the VSX Series
When you attend a meeting using the Polycom ® VSX™ system, you’ll see that it’s very much like any other meeting you attend in a conference room. With a VSX system, you can meet with people anywhere in the world, without any travel required. You can also share information in calls using content sharing software, document cameras, VCRs, or DVDs.
This guide includes overview information that you may find helpful when you’re just starting to learn about video conferencing or when you have experience, but you need a quick refresher.
VSX systems can be customized to show only those options used in your organization.
Therefore, there may be options covered in this guide that you cannot access on your system. To find out more about these options, please talk to the administrator of your
VSX system.
This guide covers instructions for the following models.
VSX set-top systems VSX component systems VSX 3000 executive desktop system
System Basics
Using the Remote Control
You use the remote control to place calls, adjust the volume, navigate screens, and select options.
If you need to enter text, you can press number buttons, using the text-entry method commonly used with cell phones. For example, to enter a “b”, press the number 2 button twice. Alternatively, you can press use the on-screen keyboard to enter text.
Keyboard and
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Place or answer a call
Adjust the camera; navigate through menus
Return to the Place a Call (home) screen
Increase or decrease the sound you hear from the far sites
Mute the sound you’re sending to the far sites
Zoom the camera in or out
Turn automatic camera tracking on or off
Select a camera or other video source
Display the onscreen keyboard so you can enter text
Start and stop sending content to far sites
End a call
Confirm your current selection; perform functions on highlighted items
Return to the previous screen
Select a far-site camera or video source
Select a near-site camera or video source
Show, move, or hide the Picture-in-
Picture (PIP)
Store camera positions (when followed by a number); delete all stored camera positions
Enter a dot in an address
Delete letters or numbers
Enter letters or numbers; move the camera to a stored position
Access the online help; see current system status while in a call
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Getting More Information
If you need additional information about using the VSX system, try these resources:
To view help while you’re using the system, press Help on the remote control.
For network questions, contact your system administrator.
For system questions, contact Polycom Technical Support at www.polycom.com/support.
Calling and Answering
Answering a Video Call
The VSX system can answer incoming calls in one of these ways:
The system prompts you to answer the calls manually.
The system answers incoming calls automatically.
When a call comes in, you hear a ringing sound, and you may see a message that includes the number of the person calling. If the person is listed in the system directory, you’ll also see the person’s name.
To answer the call manually:
¾ Press Call on the remote control.
If your system is set up to automatically answer calls, the call connects automatically.
If you see Near on your screen, your microphone is muted. To unmute your microphone, press Mute on the remote control. For VSX set-top and component systems, you can also press on the microphone.
Placing a Video Call
You can use your system to place a video call in any of these ways:
Entering a name or number
Choosing a site from:
The Recent Calls list
The Contacts or Speed Dial list
The directory
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Calling by Entering a Name or Number
To place a call by entering a name or number:
1.
In the dialing field, enter the dialing information. Depending on the capabilities of your system and the system you are calling, the dialing information will look like one of these samples:
10.11.12.13 (IP address)
2555 (extension)
stereo.polycom.com (DNS name)
Ascot Conference Room (system name)
19784444321 (ISDN number)
2.
Enter any additional information needed for the call. The available settings depend on the type of call and your system’s configuration.
Not all calls require these settings:
Call Quality – Specify the bandwidth or call type for this call. For most calls, choose Auto to let the system determine the best quality for the call.
Second ISDN number – Use two numbers only when the person you are calling instructs you to do so.
Gateway extension – If you need to dial an extension, enter the extension in the second entry field. If your system is not configured with a second entry field, you can enter the extension when the gateway prompts you.
3.
Press Call on the remote control to place the call.
Call progress indicators appear on the screen to show that the call is in progress. When the indicators turn green, the call is connected.
Calling from the Recent Calls List
You may be able to choose a number to call from a list of the sites you have called recently. The Recent Calls screen provides details of all incoming and outgoing calls, including the time of the calls.
To place a call from the Recent Calls screen:
1.
Select Recent Calls from the Place a Call screen.
2.
Scroll to the entry you want to call.
3.
Press Call to place the call.
To see more details about a call listed on the Recent Calls screen, highlight the call and press Help on the remote control.
You can sort the list by pressing the remote keys 1-9. Press Help and select
Help to view sorting options.
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Calling from the Contacts or Speed Dial List
You may be able to access calling information for specific sites using the Speed
Dial or Contacts list on the home screen.
To place a call using the Speed Dial or Contacts list:
1.
Select Speed Dial or Contacts from the home screen, if necessary.
2.
Scroll to the entry you want to call.
3.
Press Call to place the call.
Calling from the Directory
The directory is a list of sites stored locally on the VSX system. If the system is registered with a global directory, the directory also includes entries from the global directory.
To place a call from the directory:
1.
Press Directory on the remote control.
2.
Find the entry to call.
3.
Press Call to place the call.
For more information about using the directory, see Working with Directory Entries on page 20.
Depending on your system configuration, when you make a call using an entry with both
ISDN and IP dialing information, the system may prompt you to choose which way to place the call.
Ending a Video Call
To hang up from a call:
1.
Press Hang Up on the remote control.
2.
Confirm that you want to end the call.
If you don’t confirm that you want to hang up, the system disconnects the call automatically after 60 seconds.
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Types of Video Calls You Can Make
Depending on your system configuration, you may be able to make calls using
ISDN, IP, SIP, or V.35.
The following table lists some possible call combinations.
From… You can call… By dialing…
ISDN
LAN
IP
Same LAN
Different LAN
ISDN
Phone number of the far-site gateway and the extension (E.164 address) of the far site.
Enter the extension after the gateway number or wait until the gateway prompts you for the extension.
Alias, E.164 address, or IP address
Access code of the near-site gateway, the selected speed code, the ISDN number for the far-site gateway, and the extension
(E.164 address) of the far site.
Enter the extension after the gateway number or wait until the gateway prompts you for the extension.
Access code of the near-site gateway, the selected speed code, and the ISDN number of the far site.
When you call an IP system through a gateway that requires an extension (E.164 address), enter the extension in the dialing field whenever possible. Check with your network administrator for the extension delimiter you will need to enter into the dialing field. For example, some networks use ## to separate the extension from the IP address.
When you include the extension, you will be given the option of saving both the number and the extension in the directory when the call ends. If you enter the extension after the gateway connects, then you can save only the gateway number when the call ends.
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Placing Audio-only Calls and Adding Audio-only Sites
You may be able to use your VSX system to place an audio-only call, or you can add an audio-only call to a video conference. This lets you:
Use your system in the same way as a telephone.
Add audio-only participants to your video calls.
Add video calls to your audio-only calls.
Other audio options are available if your conference room has a VSX video conferencing system integrated with a SoundStation VTX 1000™ conference phone.
For more information about using the SoundStation VTX 1000 conference phone, see
Using the SoundStation VTX 1000 Conference Phone in Video Calls on page 33.
Placing an Audio-only Call
You can place an audio-only call from VSX systems that have Analog Phone or
Voice Over ISDN enabled.
To place an audio-only call from your system:
1.
On the Place a Call screen, enter the number you want to call.
To place a call within your PBX system, enter the last four digits of the number.
To delete a digit, press Delete on the remote control.
2.
Press Call to place the call.
Adding an Audio-only Call to a Video Call
To add an audio-only call after your video call connects:
1.
Press Call on the remote control.
2.
Select Add Call from the Hang Up screen.
3.
Use the number buttons on the remote control to enter the telephone number of the audio participant that you want to add to your video conference.
4.
Press Call on the remote control.
5.
After the audio call connects, press Near or the video conference.
Far to return to
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Adding a Video Call to an Audio-only Call
If you are already in an audio-only call, you can add a video call to your call.
To add a video call after your audio-only call connects:
1.
On the Place a Call screen, enter the number you want to call.
2.
Press Call to place the call.
Ending an Audio-only Call
To hang up from an audio-only call:
1.
Press Hang Up on the remote control.
2.
Select the audio-only site from the Hang Up screen to hang up the call.
If the person on the telephone hangs up first, you need to disconnect the call from the
VSX system, just as you would hang up a telephone receiver in a regular phone call.
Controlling What You See
Adjusting your cameras lets you show conference participants what you want them to see. You can adjust cameras and other video sources before the meeting starts and while the meeting is in progress.
Selecting and Adjusting a Camera or Other Video Source
You can use the remote control to select the main camera or any other near-site or far-site video sources, such as document cameras, computers,
VCRs, or DVD players.
You can also use the remote control to adjust the main camera on VSX set-top and component systems. If you have a VSX 3000 system, you must pan, tilt, and focus the main camera manually. You can also adjust any auxiliary camera or far-site camera that supports pan, tilt, and zoom movement.
You can adjust the far-site camera only if it is configured to allow you to control it.
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To select a near-site or far-site camera or other video source:
1.
If you are in a call, press Near or Far to select either a near-site or far-site camera or other video source. The icon on the screen indicates which you can select:
If you see this, you can control a near-site camera or video source
If you see this, you can control a far-site camera or video source
2.
Press Camera on the remote control. Then press the number for the camera or other video source you want to select at the near or far site. For example, press 1 to select the main camera.
The image from the camera or video source you selected appears on the screen.
To adjust a camera using the remote control:
1.
Press Near or camera.
Far to select either a near-site or far-site
2.
Press the arrow buttons on the remote control to move the camera up, down, to the left, or to the right.
3.
Press Zoom to zoom out or in.
To open or close the privacy shutter on the VSX 3000 system:
¾ Move the slider to the right to close the privacy shutter, or to the left to open it. You can still make and receive calls when the shutter is closed, but the people at the far site cannot see you.
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To adjust the camera on the VSX 3000 system:
¾ Focus the camera by turning the focus wheel:
Setting and Using Camera Presets
Camera presets are stored camera positions that you can create ahead of time or during a call.
Presets allow you to:
Automatically point a camera at pre-defined locations in a room.
Select a video source such as a VCR or DVD player, a document camera, or an auxiliary camera.
If your system’s main camera supports electronic pan, tilt, and zoom movement, you can create up to 100 preset camera positions for the near site.
Each preset stores the camera number, its zoom level, and the direction it points (if appropriate). Near-site presets are available for VSX set-top and component systems. They remain in effect until you delete or change them.
Depending on configuration capabilities, you may be able to control the camera at the far site. If far-site camera control is allowed, you can create up to 16 presets for the far-site camera. These presets are saved only for the duration of the call. You may also be able to use presets that were created at the far site to control the far-site camera.
To move the camera to a preset:
1.
If a call is connected, press Near or or far-site camera or other video source.
2.
Press a number on the remote control.
Far to choose a near-site
The camera moves to the preset position for the camera or other video source.
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To view your near-site presets (VSX set-top and component systems):
¾ Press Preset on the remote control.
Icons for presets 0-9 are shown on the screen. The colored icons indicate stored camera positions, and the gray icons indicate available presets.
To store a preset:
1.
If you are in a call, press Near or far-site camera or other video source.
Far to choose a near-site or
2.
If you selected a camera that supports electronic pan, tilt, and zoom, you can adjust the camera’s position:
Press the arrow buttons on the remote control to move the camera up, down, to the left, or to the right.
Press Zoom to zoom the camera out or in.
3.
Press Preset on the remote control.
4.
Press and hold a number to store the preset position. To store a double-digit preset, press the first digit quickly and hold the second number down. Any existing preset stored at the number you enter is replaced.
The system uses preset 0 as the default camera position.
To delete all presets:
1.
If a call is connected, press Near to choose a near-site video source.
2.
Press Preset on the remote control.
3.
Press Delete to delete all presets.
You cannot delete just one preset. Instead, override an existing preset with the new camera position.
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Switching Between Full Screen Video and the Home Screen
Before the call connects, you see the near video in a small window on the
Place a Call (home) screen. When the call connects, the system automatically shows the video in the whole screen. You can switch back to the Place a Call screen during a call, for example, if you need to adjust a user setting, and your system is configured to allow you to do so.
To learn about adjusting user settings, see Customizing Your Workspace on page 40.
To see the video in the full screen:
¾ Press Near on the remote control.
To see the Place a Call screen:
¾ Press Home on the remote control.
Showing, Moving, and Turning Off the PIP
Your system may be configured to display a Picture-in-Picture (PIP) window.
During a call on a single-monitor system, the PIP displays what your main camera is sending to the far site. (This lets you adjust the camera if you need to.) If the far site shows any type of content, the content appears in the main part of the screen, and the PIP changes to show the people at the far site.
During a call on a dual-monitor system, what you see on each monitor and in the PIP depends on how the VSX system has been configured.
To show, move, or turn off the PIP during a call:
Press PIP on the remote control to display the PIP on screen.
While the PIP has a yellow border, press different corners of the screen.
PIP repeatedly to move it to
After a brief pause, the PIP border turns blue. Then, press turn the PIP off.
PIP to
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To swap the views shown in the PIP and the main screen:
1.
If the PIP is not showing, press display the PIP on screen.
PIP on the remote control to
2.
Press Camera and select the Swap PIP icon.
During calls using Dual Monitor Emulation without content, you can press the
PIP button on the remote control to scroll through the following screen layouts:
1.
Near and far sites, same size, side by side
2.
Far site big, near site small
3.
Near site big, far site small
4.
Near site, full screen
5.
Far site, full screen
The last layout viewed is used for the next call.
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Enabling Automatic Camera Tracking (PowerCam Plus Only)
If you are using a VSX 7000e or VSX 8000 with the Polycom PowerCam™ Plus camera, you can set the camera to automatically point to the person speaking or to move to the preset location that is closest to the speaker. Use this feature only if you expect the meeting participants to sit or remain somewhat stationary during the meeting.
Automatic camera tracking is disabled when your site is muted, when the people at the far site are speaking, and when Polycom StereoSurround™ is enabled.
To enable automatic camera tracking to the speaker:
1.
Press Near or Far to choose the near-site or far-site camera.
2.
Press Auto until you see “Automatic Camera Tracking.”
To enable automatic voice tracking to camera presets:
1.
Press
2.
Press
Near or Far to choose the near-site or far-site camera.
Auto until you see “Automatic Camera Tracking to Presets.”
The near-site camera icon changes to to let you know that automatic voice tracking to camera presets is enabled.
To disable automatic voice tracking to camera presets:
¾ Press Auto until you see “Automatic Camera Tracking Off.”
You can also turn off automatic tracking by using the remote to pan, tilt, or zoom the camera.
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Controlling What You Hear
Adjusting Volume
Use the remote control to raise or lower the volume of the sound you hear.
Changing the volume affects only the sound you hear at your site.
To adjust the volume:
¾ Press Volume.
When the VSX 3000 system is in use for video conferencing, use the remote control to adjust the volume. When the VSX 3000 is in use as a monitor for your computer, use the VOL button on the front of the system to adjust the volume.
Muting the Microphone
You can mute the microphone if you do not want the far site to hear you. For example, you might mute the microphone if you want to speak to someone privately.
To mute or unmute the microphone:
¾ Press Mute on the remote control.
For VSX set-top and component systems that use a Polycom microphone, you can also mute the call by pressing on the microphone.
Muting the microphone does not mute audio from a VCR or DVD player being sent to the far site.
Enjoying Stereo Audio in Video Calls
If your video conferencing room is configured to use stereo sound, the left and right microphone inputs are configured during system setup. It is important that you do not move the microphones as this may detract from the stereo audio experience.
Stereo audio is only used in video calls of 256 Kbps or higher.
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Showing Content and Video Sources
You may be able to show the following to the far sites:
Any information stored on a computer
A paper document or object placed on a document camera
A videotape or DVD
You can share one type of content or one video source at a time, and you can switch to a different type of content or video source if you need to.
Participants at other sites can also share content or video sources.
Showing Content from a Computer
If you have a VSX set-top system with a Visual Concert™ VSX connected to it, or a VSX component system with an ImageShare™ II connected to it, you can attach a computer and show content that is stored on the computer. If you have a QSX™ system connected to your VSX system, you can share content via an Internet connection with up to 10 meeting participants who do not have video capabilities. For more information, refer to the Administrator’s Guide for
the Polycom QSX. You can also show content without additional hardware using the software application called People+Content™ IP.
If you have the Polycom People+Content IP option enabled on your VSX system and the software application installed on your computer, you can show content from any Windows XP or Windows 2000 computer that is connected to the network. You don’t need cables or hardware. All you need is the IP address of your VSX system. For more information about enabling
People+Content IP on your VSX system, talk to the administrator of your VSX system .
People+Content IP provides video-only content. No audio is shared.
If your computer is connected to the LAN, you can also share content from network locations. When you share content from a computer, the far site sees just what you see on the computer screen.
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Showing Content with People+Content IP
To install the People+Content IP application on a computer:
1.
On a computer with Windows XP or Windows 2000, open a web browser and go to www.polycom.com.
2.
Download and install the People+Content IP application from the
Polycom Resource Center.
To start showing content:
1.
On the computer, start the Polycom People+Content IP application.
2.
Enter the IP address of your video conferencing system and the meeting password, if one is set.
3.
Click Connect.
4.
Open the content you want to show, and do one of the following:
Click in People+Content IP.
Press control.
Graphics on the video conferencing system's remote
If you have content sources connected to your VSX system and you press Graphics on the remote control, you are prompted to select the content source to use.
When you are sending content, the content sharing icon appears on your main monitor. Depending on the configuration of your system, you may also see the content on your monitor or projector.
To stop showing content:
1.
If the People+Content IP toolbar is minimized, maximize it by clicking the icon in the task bar.
2.
Do one of the following:
Click in People+Content IP.
Press control.
Graphics on the video conferencing system's remote
3.
If others in the conference want to send content from the same VSX system using People+Content IP, click Disconnect to disconnect from the VSX system so that they may connect. Only one computer at a time can be connected.
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Showing Content with a Visual Concert VSX or ImageShare II
Before you show content, check that the computer video is configured to use one of these supported resolutions and refresh rates:
Resolution Refresh rates (Hz)
640 x 480
800 x 600
1024 x 768
1280 x 1024 (scaled and sent to the far site in 1024 x 768 format)
60, 72, 75, 85
60, 72, 75, 85
60, 70, 75, 85
60
To set the resolution and refresh rate, go to your computer’s Display Control Panel.
To start showing content using a Visual Concert VSX:
1.
Connect the computer to a Visual Concert VSX device:
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2.
Press on the Visual Concert VSX, or press
Camera on the remote control.
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To stop showing content using a Visual Concert VSX:
Graphics or ¾ Press on the Visual Concert VSX or press
Camera on the remote control.
To show content using an ImageShare II:
1.
Connect the computer to an ImageShare II:
2.
Press the blue ImageShare selection button to start and stop displaying content.
Using a Document Camera, VCR, or DVD Player
All VSX systems enable you to show different types of information to other sites in a call, such as through a document camera, VCR, or DVD player.
Before the call begins:
1.
Make sure the document camera, VCR, or DVD player is connected and powered on. Refer to the setup sheet that came with your system.
2.
Position your document or object in the document camera or insert the videotape or DVD.
To start showing a document, object, videotape, or DVD in a call:
1.
Press Camera on the remote control.
2.
Select a video source.
3.
Press on the remote control.
To stop showing a document, object, videotape, or DVD in a call:
1.
Press Camera on the remote control.
2.
Select the main camera.
3.
Press on the remote control.
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Working with Directory Entries
The directory on your VSX system stores dialing information that helps you make calls quickly and easily. When a site listed in the directory calls your system, the system displays the name on the screen when the call comes in. If a site that calls you is not listed in the directory, you might be prompted to save the contact information in the directory when the call ends.
If your system is registered with a global directory server, your directory contains two types of entries:
Local entries: Information about sites that you have added. These entries are stored locally on your VSX system, and depending on your system setup, you can remove or edit these entries. You can also assign local entries to categories to make it easier to find numbers. Local entries are available to anyone who uses the system.
Global entries: Information about other active sites that are registered with the same Global Directory Server. These entries are stored on the
Global Directory Server, and you cannot edit them. You can make a local copy if you want to make changes.
Global entries are marked as available or offline.
Searching the Directory
You can find entries in the directory by:
Spelling the first or last name using the number buttons on the remote control
Pressing Keyboard to use the on-screen keyboard to spell the name
Scrolling through the list of names using the arrow buttons
Up and Down
Paging through the list of names using Zoom In and Zoom Out
Using the alphabet tabs to move through the directory and then scrolling to the name you want
Adding, Editing, and Deleting Directory Entries
You can create entries for point-to-point calls and multipoint calls and save them in the VSX system’s directory. Everyone at your site who uses the system can use the entries you create, and you can use the entries created by others. You can also edit the information in any local entry. Users at other sites cannot access the local entries on your system.
To add a single-site entry to the directory:
1.
Press Directory on the remote control.
2.
Select New and specify that this is an entry for one site.
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Specify the following information:
In this field… Enter this information…
Name
Number
Name that will appear in the directory list and on incoming call messages.
ISDN number to use for calling the site.
Call Quality
IP Number
Extension
Call Quality
Call speed to use for ISDN calls to the site.
IP address for calls to the site.
The system’s gateway extension.
Call speed to use for IP calls to the site.
Optional contact information for other resources in the conference room.
Phone Number
Mobile Number
Category Designation to help you quickly find the number in the directory.
4.
Select Save to save the entry.
To add a multiple-site entry to the directory:
1.
Press Directory on the remote control.
2.
Select New and specify that this is an entry for multiple sites.
3.
Add numbers to this multiple-site entry in one of these ways:
Select entries from the directory.
Add entries manually.
The number of sites that you can add depends on the capabilities of your system.
4.
Specify a speed for the call. Note that each call in the multipoint conference is placed at the same speed.
5.
Select Save to save the entry.
6.
Enter a name for this entry as you want it to appear in the directory list.
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To edit an entry:
1.
Press Directory on the remote control.
2.
Scroll to the entry you want to edit and then select Edit.
3.
Edit the information as needed.
4.
Select Save to save your changes and return to the directory.
To delete an entry:
1.
Press Directory on the remote control.
2.
Scroll to the entry you want to delete and then select Delete.
While you can delete entries from your local directory, you cannot delete entries from a global directory.
Categorizing Directory Entries
When you categorize your local entries, you can find calling information quickly by searching just the entries in a group instead of the entire directory.
To create a new group:
1.
Press Directory on the remote control.
2.
Select Group.
3.
Select Edit Category.
4.
Enter a group name.
5.
Press Back on the remote control to save the new group.
To delete a group:
1.
Press Directory on the remote control.
2.
Select Group.
3.
Select Edit Category.
4.
Scroll to the group name you want to delete and then select Delete.
When you delete a group, all entries in that group are deleted. If you want to keep these entries, be sure to assign them to a new group before you delete the old group.
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To assign an entry to a group:
1.
Press Directory on the remote control.
2.
Scroll to the entry you want to assign to a group and then select Edit.
3.
Select Next and select the Category.
4.
Select Save to save your changes and return to the directory.
Refreshing Global Directory Entries
The global directory entries are periodically refreshed on systems registered to the Global Directory Server. You can also manually refresh the global directory entries on your system.
To manually refresh global directory entries:
1.
Press Directory on the remote control.
2.
Navigate to the red Polycom logo in the top right corner of the screen.
If you do not see a red Polycom logo in the top right corner of the screen, your system is not registered with the Global Directory Server. Contact your system administrator for more information.
3.
Select the logo and choose Refresh.
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Including Multiple Sites in Calls
Your system may be configured to participate in multipoint conferences.
During a multipoint conference, a multipoint conferencing unit (MCU) enables the video to switch between sites so that you can always see and hear the participant who is speaking. You can also share content in a multipoint call, just as you can in a point-to-point call.
The VSX 5000 and VSX 6000 systems can be used to participate as a site in a multipoint call but cannot initiate a multipoint call.
About Multipoint Calls
With the VSX system you can make multipoint calls using an external MCU or the internal multipoint option. The type of MCU affects the conference as shown in this table:
This MCU… Lets you include… Supports these calls…
Internal MCU Up to four video sites (six for the
VSX 8000) including your site
External MCU Number of sites allowed by the MCU
IP
ISDN or V.35
SIP
Both IP and ISDN/V.35
Both SIP and ISDN/V.35
Note: IP and SIP cannot be used in the same call.
IP
ISDN or V.35
SIP
Both IP and ISDN/V.35
Note: IP and SIP cannot be used in the same call.
Lets you add sites…
Before the call begins, and during the call
Before the call begins, and depending on the MCU and conference type, during the call
For calls using the internal MCU option, the VSX system can initiate the call or the other sites can call the VSX system to join the conference.
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Placing a Multipoint Call
How you place a multipoint call depends on whether you’re using the internal
MCU option or an external MCU. If your organization uses Polycom’s
PathNavigator ™ , you can also use PathNavigator’s conference on demand feature to place multipoint calls.
For calls using the internal MCU option, you can define a multiple-site directory entry to call all of the sites at one time. Alternatively, you can place a call to the first site and then add other sites after the first call connects.
For calls using an external MCU, you may need to enter calling information about all of the sites before the call begins. Contact your system administrator for more information.
VSX 3000, VSX 3000A, VSX 7000, VSX 7000s, and VSX 7000e systems with an internal MCU can host multipoint calls that include up to four video sites, plus one audio site. The VSX 8000 provides multipoint support for calls that include up to six video sites, plus one audio site.
For calls using PathNavigator’s conference on demand feature, the system administrator must:
Register the VSX system with PathNavigator.
Configure the VSX system to use PathNavigator for multipoint calls.
Create a multiple-site entry in the directory.
To place a multipoint call by adding sites to a call:
1.
Call the first site.
2.
When the call connects, press Call on the remote control.
3.
Select Add Video Call, and place a call to the next site.
4.
Repeat steps 2 and 3 until all sites are connected.
To place a multipoint call using a multiple-site directory entry:
1.
Press Directory on the remote control.
2.
Find the multiple-site entry in the directory list.
3.
Press Call to place the call.
To place a cascaded multipoint call:
1.
Place a multiple-site call from the directory, or place calls one at a time to up to three other video sites.
2.
Ask each site to call up to two additional sites.
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Supplying a Password for External MCU Calls
External MCUs sometimes require you to enter a password in order to join a conference. Depending on your system configuration, you can set up the system to enter the meeting password for you.
To configure a meeting password:
1.
Select System from the Place a Call screen.
2.
Select User Settings from the System screen.
3.
Enter the password in the Meeting Password field in one of these ways:
Press the remote control number buttons, using the text-entry method commonly used with cell phones.
Press Keyboard to use the on-screen keyboard to enter characters.
4.
Press screen.
Home to save your change and return to the Place a Call
If you need to generate touch tones (DTMF tones), press then use the remote control keypad.
on the remote control,
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About Multipoint Viewing Modes
Your system will be configured to display sites during a multipoint call in a particular way. For example, you may be able to view all of the sites at the same time, or you may only see the site where the speaker is located.
The following table describes the different multipoint viewing modes. What you see during a multipoint call can vary depending on how the VSX system is configured, the number of sites participating, and whether content is shared.
Setting
Auto
Discussion
Presentation
Full Screen
Description
Allow the system to switch between Discussion and
Presentation modes, based on the interaction between the sites.
If more than one site is talking at the same time, the system uses Discussion mode so that all speakers can be seen.
If one speaker talks without interruption for about 15 seconds, the system uses Presentation mode so that all participants can see the speaker in a larger picture.
View all of the sites at the same time, including your own site.
This is also known as continuous presence.
Systems with:
Single monitor
See this:
All sites, each in its own window
Dual monitors
Single monitor
Dual monitors
Speaker on second monitor with all other sites on first monitor, or one far site on each monitor
View the person who is speaking. This is also known as voice activated switching.
The current speaker always sees all sites, each in its own window, on the first monitor.
Systems with: See this:
Speaker in full screen
Speaker on the first monitor and near site on the second monitor
Enable every site in the call to see the speaker full screen.
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Controlling How the System Answers Multipoint Calls
1.
Select System from the Place a Call screen.
2.
Select User Settings from the System screen.
3.
Scroll to the Auto-Answer Multipoint field and select one of the following:
Select this… To do this…
No Answer calls manually.
When a call comes in, you hear a ring, and the system prompts you to accept or refuse the call.
Yes Answer incoming calls automatically.
When a call comes in, you hear a ring, and the call connects.
Do Not Disturb Refuse incoming calls.
Callers hear a busy signal, and you receive no notification about incoming calls.
Using Chair Control for Multipoint Calls
During some multipoint calls, you can use chair control to manage the people video. In this type of call, the chair controller can choose the site whose video is sent to other sites in the conference. The chair controller can also disconnect a site or end the conference. Any participant can choose to view a specific site, request to be the broadcaster, or request to be chair controller.
Only one site at a time can be the chair controller. Before a site can become the controller, the site with control must give up control.
The type of MCU in use and the systems in the call determine whether chair control is available.
This MCU…
Internal MCU
External MCU
Allows chair control if…
The call includes:
VSX systems, ViewStation® EX, ViewStation FX, and VS4000™ systems connected by IP, ISDN, or both IP and ISDN
Other systems connected by ISDN only
Allowed by the external MCU
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To use the chair control options when you are in a multipoint call:
1.
On a computer, open a web browser.
2.
In the browser address line, enter the system’s IP address, for example, http://10.11.12.13, to go to the video conferencing system’s web interface.
3.
Click Place a Call.
4.
Click Chair Control to go to the Chair Control screen.
The Chair Control option is only available when the system is in a multipoint call. It is not available in cascaded multipoint calls.
5.
Select a site from the list and then use the controls in the web interface to perform one of these actions:
If you are…
You can do this… By selecting…
Chair controller
Release Chair Pass chair controls to the selected site.
View the selected site’s video. This remains in effect until you choose
Stop Viewing Site or you release chair control.
View Site
Return to viewing the video selected by the chair or by the MCU.
Send your site’s video to the other sites.
Stop Viewing
Site
Make Me the
Broadcaster
Send the selected site’s video to the other sites.
Remove the selected site from the conference.
Select
Broadcaster
Disconnect
Site
Participant
Disconnect all sites and end the call. End
Conference
Request control of the conference.
View the selected site’s video. This does not change what other sites see.
Acquire Chair
View Site
Return to viewing the video selected by the chair or the MCU.
Stop Viewing
Site
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Changing the Way Calls Are Answered
Your system administrator may have configured the system to let you choose the way incoming calls are handled.
Temporarily Refusing Calls
If you do not wish to be disturbed by calls, you can refuse incoming calls with the Do Not Disturb feature. Callers hear a busy signal and you receive no notification about incoming calls. You can, however, make outgoing calls.
To temporarily refuse incoming calls:
1.
On the Place a Call screen, select screen.
2.
Select On to set Do Not Disturb. in the lower right corner of the
While the system is not accepting calls, you see in the lower right corner of the screen. This setting stays in effect until you change it.
Setting your status to I am Available or I am Busy on the contact list home screen changes the Do Not Disturb icon status on the Place a Call screen, if it is displayed there.
Likewise, changing the Do Not Disturb icon on the Place a Call screen changes your status on the contact list home screen.
Answering Calls Automatically
Depending on your system configuration, you can specify whether to answer calls automatically or to have the system announce incoming calls and wait for you to answer manually.
Automatically answering calls is convenient, but it can create security issues. An unexpected caller could interrupt a meeting in progress or look at equipment and notes left in an empty room.
To prevent incoming callers from overhearing a conversation not intended for them, you can choose to mute all automatically answered calls.
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To automatically answer calls:
1.
Select System from the Place a Call screen.
2.
Select User Settings from the System screen.
3.
If you want to automatically answer incoming point-to-point calls, scroll to Auto-Answer Point to Point, press and select Yes. on the remote control
4.
If you want to automatically answer incoming multipoint calls, scroll to
Auto-Answer Multipoint, press select Yes.
on the remote control and
5.
Press screen.
Home to save your change and return to the Place a Call
If you have a VSX 3000 system that you are using as your computer monitor, Polycom recommends that you set up the system so that you have to answer calls manually.
If you receive a call while using the system as a computer monitor, you hear a ringing sound and you can switch to video to answer the call manually. Alternatively, you can ignore the call and it will not connect, thereby preventing the caller from seeing or hearing you at your desk.
Muting Automatically Answered Calls
Depending on your system configuration, you can choose whether to mute the audio when calls connect if your system is configured to answer calls automatically. This prevents callers from overhearing conversations or meetings. After the call connects, you can press ready to unmute the call.
Mute when you’re
Note that, if you enable this option during a call, the audio for the current meeting is not affected.
To mute automatically answered calls:
1.
Select System from the Place a Call screen.
2.
Select User Settings from the System screen.
3.
Scroll to Mute Auto-Answer Calls and press control to enable the option.
on the remote
4.
Press screen.
Home to save your change and return to the Place a Call
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Scheduling Calls
You can use the calendar and call scheduling feature to schedule video conferences. When you schedule a call using this feature, the system automatically calls the site you selected on the date and time you specified.
For recurring calls, you can indicate whether you want the system to automatically make the call daily, weekly, or monthly.
To schedule a call:
1.
Select System from the Place a Call screen.
2.
Select Utilities from the System screen.
3.
Select Call Scheduler from the Utilities screen.
4.
Select New Entry from the Call Scheduler screen.
5.
Select the directory and then select a single-site or multiple-site entry to call.
6.
Select the date and time for the call.
7.
Select Next and specify whether the meeting repeats.
On the scheduled time and date, your VSX system will automatically call the selected site.
To view scheduled calls in the calendar:
1.
Select System from the Place a Call screen.
2.
Select Utilities from the System screen.
3.
Select Calendar from the Utilities screen.
Dates with scheduled calls are marked in the calendar with a small green triangle.
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Using the SoundStation VTX 1000 Conference Phone in
Video Calls
Your conference room may include a VSX video conferencing system integrated with a SoundStation VTX 1000 conference phone. This configuration lets you use the video conferencing system and the conference phone together to place and manage video and audio-only calls. If the system is configured correctly, “VSX OK” appears on the conference phone display.
Placing a Video Call with the SoundStation VTX 1000 Conference Phone
If your VSX video conferencing system and SoundStation VTX 1000 have been configured to work together, you can use the conference phone to place video calls.
To place a video call using the SoundStation VTX 1000 phone:
1.
Leave the SoundStation VTX 1000 conference phone on hook.
2.
On the conference phone keypad, enter one of these:
The ISDN number (for example, 19784444321) of the VSX system
The IP address (for example, 10.11.12.13) of the VSX system
3.
Press the VID CALL soft key on the conference phone to place the call.
Adding Sites to a Video Call Using the SoundStation VTX 1000 Conference
Phone
You can add video or audio-only sites to a video call using the SoundStation
VTX conference phone.
To add video or audio-only sites:
1.
Place a video call to the first site using the SoundStation VTX conference phone or the video conferencing system.
2.
On the conference phone, enter the number of the site you want to add.
To call a video site, enter the number and press the VID CALL soft key.
To call an audio-only site, enter the number and press the Phone button on the phone keypad.
Use the SoundStation VTX 1000 conference phone to make volume adjustments after adding an audio-only site to a video call.
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Muting the Audio in a Call that Includes a SoundStation VTX Conference Phone
You can use the mute button on the SoundStation VTX conference phone to mute the audio in video calls.
To mute the audio in a call with the SoundStation VTX 1000 conference phone:
¾ Do one of the following:
Press the Mute button on the conference phone.
Press Mute on the remote control.
The red indicator lights on the conference phone show when the audio is muted. The near site mute icon also appears on the monitor display.
Adding Video to a SoundStation VTX 1000 Conference Phone Audio-only Call
If you are in an audio call with another SoundStation VTX 1000 conference phone and the far site also has a VSX video conferencing system integrated with a SoundStation VTX conference phone, you can switch from the audio-only call to a video call.
To add video to an audio call:
1.
Place a call with your SoundStation VTX conference phone to the far site’s conference phone.
2.
When the audio call has connected, press the ADD VIDEO soft key on the conference phone.
You hear a ringing sound as the video portion of the call is added. The
SoundStation VTX conference phones are used as microphones for the video call.
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Ending a Call
To end a call using a VSX system integrated with a SoundStation VTX 1000 conference phone
:
From the conference phone:
¾ Press the END VIDEO soft key on the phone.
If the conference is a point-to-point video call, it will end immediately.
If the conference is a multi-point video call, the VSX Hang Up screen appears on the monitor. In this case, select which site(s) to disconnect.
From the VSX system:
1.
Press Hang Up on the VSX remote control.
2.
On the VSX Hang Up screen, do one of the following:
Select which site to disconnect.
Choose Hang Up All to end the call for all sites.
Ending a Call with Audio-only Participants
Your conference may include a mix of video participants and audio-only participants. If an audio-only participant hangs up during the call, you need to disconnect the call from the conference. This is the same as hanging up a telephone receiver in a regular phone call.
To disconnect the audio-only call:
1.
Press Hang Up on the remote control.
2.
If the call is a multipoint call, select VTX Conference Phone from the
Hang Up screen to clear the audio line.
Even if you hang up the video call or the audio-only site hangs up, you still need to hang up the audio-only call from your system. If you do not disconnect the audio-only call from the VSX system, you will hear a tone from the telephone through the conference.
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Using Avaya Network Features with Video Calls
Depending on how your system is configured, you may be able to use Avaya telephony network features such as call forwarding, transferring calls, and adding additional sites in an audio-only conference.
To activate call forwarding:
1.
Make sure that the VSX system is not in a call.
2.
From the Place a Call screen on the VSX system, dial the Feature
Access Code provided by the Avaya Communications Manager (ACM) administrator, followed by the E.164 extension of the system to which you want to forward the calls. For example, dial *22016 if *2 is the
Feature Access Code and 2016 is the system E.164.
3.
Wait for confirmation beeps.
To deactivate call forwarding:
1.
From the VSX system Place a Call screen, dial the Feature Access Code provided by the ACM administrator. For example, #2 if #2 is the
Feature Access Code for disabling call forwarding.
2.
Wait for confirmation beeps.
To transfer a call:
1.
While in a call, press the tone pad.
on your VSX system remote control to access
2.
Press Dot on the remote to activate flash hook. The first far-site system is placed on hold.
3.
Wait for a dial tone, then dial the extension of the far-site system to which you want to transfer the call. The call connects both audio and video between the local system and the second far-site system. The first far-site system is still on hold.
4.
Hang up the near-site system. The two far-site systems are now connected in a call with audio and video, if the capabilities are present.
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To add a system to a call:
1.
While in a call, press the tone pad.
on the VSX system remote control to access
2.
Press Dot on the remote to activate flash hook. The far-site system is put on hold.
3.
Wait for a dial tone, then dial the extension of the system that you want to add to the call.
4.
Press Dot on the remote again. The call becomes an audio-only conference with all of the systems. If the system that dialed the flash hook hangs up, the other systems will be connected in a call with audio and video, if the capabilities are present.
Using Microsoft LCS Features with Video Calls
Depending on how your system is configured, you may be able to use the
Microsoft ® LCS (Live Communications Server) contact list feature. This feature allows you to set up a list of LCS contacts, see if the contacts are online, and call them without knowing or remembering their addresses. Contacts appear in the directory and may also appear on the contact list home screen.
When you are viewing the contact list home screen, you can select Manual Call or press
Home on the remote control to access the Place a Call screen.
Adding and Removing Microsoft LCS Contacts
To add or remove Microsoft LCS contacts that appear on the VSX system, you must use Microsoft Office Communicator or Windows Messenger.
To add or remove LCS contacts for the VSX system:
1.
Open the Microsoft Office Communicator or Windows Messenger application on a computer.
2.
Log in to the application using the VSX system SIP account information.
3.
Use the application to add or remove contacts for the VSX system.
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Viewing Microsoft LCS Contact Status
Status icons appear next to each LCS contact on the VSX system. These icons indicate whether the contact is available, busy, or offline.
The video conferencing system is… Status
Icon on VSX
System
Available
Busy
Powered on and available to take calls.
Offline
Powered on but not available to take calls for one of the following reasons:
The system has reached its maximum limit for incoming calls.
The system is set to I am Busy or Do Not
Disturb.
Powered off.
Streaming a Conference to the Web
Your system may be configured to allow you to stream point-to-point or multipoint calls to the web. When you stream a conference, any number of others can watch the conference using a web browser.
Starting a Stream
Your system may be configured to allow you to make point-to-point or multipoint calls available for others to view using a web browser. Users who view the stream need to know the address of the video conferencing system and the system’s room password (if any).
To stream a conference:
1.
Select System from the Place a Call screen.
2.
Select Utilities from the System screen.
3.
Select Web Streaming from the Utilities screen.
4.
Select the Start Streaming option to begin streaming.
You can start the stream before or during a video call.
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To stop streaming a conference:
1.
Select System from the Place a Call screen.
2.
Select Utilities from the System screen.
3.
Select Web Streaming from the Utilities screen.
4.
Clear the Start Streaming option to stop the stream.
Viewing a Stream
Before you view the streamed conference, you need to:
Install the QuickTime player on your computer.
Obtain the IP address of the video conferencing system and the password
(if any) from the conference organizer.
To view a streaming conference:
1.
On a computer, open a web browser.
2.
In the browser address line, enter the system’s IP address, for example, http://10.11.12.13, to go to the video conferencing system’s web interface.
3.
Click View a Meeting.
4.
If prompted, enter the user name and password provided by the conference organizer.
To stop viewing the streaming conference:
¾ Close the web browser.
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Customizing Your Workspace
You can customize what you see on the screen, depending on how your system is configured. You can change these options before you place a call and when the system is in a call.
Allowing the Far Site to Control Your Camera
Depending on your system configuration, you can allow the far site to control your camera. This enables the other participants to adjust what they see.
Far-site participants can also set and use presets for your camera, if their system supports this.
To allow the far site to control your camera:
1.
Select System from the Place a Call screen.
2.
Select User Settings from the System screen.
3.
Scroll to Far Control of Near Camera and press option. to enable the
4.
Press screen.
Home to save your change and return to the Place a Call
Changing this setting takes effect immediately, even if a call is in progress.
Specifying When to Display the PIP
Your system may be configured with specific default behavior for the PIP in calls. Depending on your system configuration, you can show, move, or hide the PIP as needed after a call connects.
To specify when to display the PIP:
1.
Select System from the Place a Call screen.
2.
Select User Settings from the System screen.
3.
Select Next to see more settings.
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4.
Scroll to PIP, press
Select this setting…
Camera
Auto
On
Off
, and select one of these settings:
To show the PIP…
When you press any of the camera control buttons.
On connection and when you pick up the remote control.
On connection and during the call.
Only when you press control.
PIP on the remote
5.
Press screen.
Home to save your change and return to the Place a Call
Displaying the Far Site’s Name When the Call Connects
Depending on your system configuration, you can specify whether to display the far site’s name when the call connects and how long to leave the name on the screen.
To specify when to display the name of the far site:
1.
Select System from the Place a Call screen.
2.
Select User Settings from the System screen.
3.
Select Next to see more settings.
4.
Scroll to Far Site Name Display Time, press on the remote control, and select to display the far site’s name during the entire call, for a specified time, or not at all.
5.
Press screen.
Home to save your change and return to the Place a Call
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Hearing Audio Confirmation When You Dial
Depending on your system configuration, you can set up the system to speak each number as you enter it in the dialing entry field on the Place a Call screen.
To enable audio confirmation:
1.
Select System from the Place a Call screen.
2.
Select User Settings from the System screen.
3.
Select Next to see more settings.
4.
Scroll to Keypad Audio Confirmation and press control to enable the option. on the remote
5.
Press screen.
Home to save your change and return to the Place a Call
If Keypad Audio Confirmation is on and you enter a number while in a multipoint call using an internal MCU, the far sites will hear the numbers as you enter them. If you do not want the far sites to hear the numbers, mute the system’s microphone.
Adjusting for Room Lighting
Depending on your system configuration, you can use the backlight control to adjust the brightness of the video that the main camera sends to the VSX system. Backlight compensation adjusts the camera's iris to take in less light.
Adjusting this setting can be helpful when the room arrangement results in strong light coming from behind the people in the picture.
Because backlight controls adjust the main camera, these controls will not make content from a computer or a document camera appear brighter.
To turn backlight compensation on:
1.
Select System from the Place a Call screen.
2.
Select User Settings from the System screen.
3.
Scroll to Backlight Compensation and press control to enable the option.
on the remote
4.
Press screen.
Home to save your change and return to the Place a Call
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Setting Camera Brightness (VSX 3000 Only)
Depending on your system configuration, you can set the camera brightness for a VSX 3000. Like the backlight compensation setting, this setting adjusts the camera’s iris. If there is a lot of light in the room, set the camera brightness to a low number so the camera takes in less light. If the room is dark, set the camera brightness to a high number so the camera takes in more light. The default is 11.
To set the camera brightness:
1.
Select System from the Place a Call screen.
2.
Select User Settings from the System screen.
3.
Scroll to Camera Brightness, press select the brightness level.
on the remote control and
4.
Press screen.
Home to save your change and return to the Place a Call
Changing the System Color Scheme
Depending on your system configuration, you may be able to change the color scheme of your VSX system screens.
To change the color scheme:
1.
Select System from the Place a Call screen.
2.
Select User Settings from the System screen.
3.
4.
Select Next to see more settings.
Scroll to Color Scheme, press select one of the color schemes.
on the remote control, and
5.
Press screen.
Home to save your change and return to the Place a Call
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Enabling Dual Monitor Emulation
Depending on your system configuration, you may be able to set your system for Dual Monitor Emulation (also called split-screen viewing). With Dual
Monitor Emulation, you can see both the near and far sites on one monitor.
To enable Dual Monitor Emulation:
1.
Select System from the Place a Call screen.
2.
Select User Settings from the System screen.
3.
Select Next to see more settings.
4.
Scroll to Dual Monitor Emulation and press control to enable the option.
on the remote
5.
Press screen.
Home to save your change and return to the Place a Call
There are several different views available with Dual Monitor Emulation. To change the view, press PIP on the remote control.
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Using Your VSX 3000 System as a Computer Monitor
If you have a VSX 3000 system, you can save space in your office or conference room by also using the VSX 3000 XGA display as your computer monitor.
Typically, you do not need to change the factory defaults for these settings.
However, if you do need to access the monitor settings, use the buttons on the front of the VSX 3000 monitor. Press MENU, then press SELECT and ADJUST as needed to change the settings.
Before You Begin
Check that the computer video is configured to use one of these supported resolutions and refresh rates:
Resolution
VGA (640 x 480)
VGA (720 x 400)
SVGA (800 x 600)
XGA (1024 x 768)
SXGA (1152 x 864)
SXGA (1280 x 960)
SXGA (1280 x 1024)
Macintosh (640 x 480)
Macintosh (832 x 624)
Refresh rates (Hz)
60, 72, 75
70
56, 60, 72, 75
60, 70, 75
75
60
60, 75
67
75
To use your VSX 3000 system as a computer monitor:
1.
Connect your computer to the VSX 3000 system as shown on the setup sheet that came with the VSX 3000 system.
2.
Press the Input button on the front of the VSX 3000 system to toggle between displaying content from the computer and showing video from the video conferencing system.
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To answer a call while using the VSX 3000 system as a computer monitor:
1.
When you hear a ring, press the Input button on the front of the system to switch to the video conferencing system.
You must answer within 90 seconds, or the system will automatically reject the call.
2.
Press Call on the remote control.
If you use the VSX 3000 system as your computer monitor, Polycom recommends that you set up the system so that calls must be answered manually. This ensures that callers do not unexpectedly see or hear you at your desk.
When the system is set up for manual call answering, the system rings to indicate an incoming call. To answer the call, switch to the video conferencing system and answer manually. If you do not answer manually, the call will not connect.
Video Conferencing Tips
Read through these quick tips for ideas on how to optimize your video conferencing experience. You’ll find general tips for a better meeting, as well as simple suggestions for improving video and audio quality, and for showing documents.
Tips for Great Meetings
Make sure you have the video number(s) of the site you want to call or that the site is listed in a directory.
Set your camera presets before you start your call so that you can quickly use them during the call. (You can set up to 100 near-site presets.
Depending on the system you call, you may also be able to use the presets stored on the far-site system.)
Add peripherals to your system to expand its use. For example, you can add a VCR if you want to show a videotape, or add a Visual Concert VSX or ImageShare II if you want to share data from a computer. Connect and test your peripheral before any meeting.
Tips for Great Video
Avoid wearing bright colors, all-light or all-dark clothing, or very “busy” patterns (such as small checks or narrow stripes). Light pastels and muted colors look the best on the screen.
If there are windows in the room, close any drapes or blinds. Daylight is a variable light source and can conflict with interior room lighting.
Use natural gestures when you speak.
When adjusting your camera, try to fill the screen as much as possible with people rather than with the table, chairs, walls, lights, or the floor.
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Tips for Great Audio
Speak in your normal voice without shouting.
Ask the people at the other site if they can hear you. Have them introduce themselves so you can be sure that you can hear them.
Mute the microphone before moving it during a meeting.
Since the audio has a very slight delay, you may want to pause briefly for others to answer you or to make comments.
As with any meeting, try to limit side conversations.
VSX Set-Top and Component Systems
Place the microphone on the table in front of the people in the meeting. If your room is very large, consider adding another microphone.
If your video conferencing room is configured to use stereo sound, the microphones are positioned and configured during system setup. It is important that you do not move them as this may detract from the stereo audio experience.
Don’t place papers or other objects on or in the way of the microphone, and don’t rustle papers or tap on the microphone or table.
Tips for Showing Content
Check that your computer has the application you need to show your documents, such as Microsoft® PowerPoint, Project, or Word.
For a smoother presentation, be sure your file, videotape, or DVD is ready to show. Test it before you start the video call.
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Key features
Place and answer video calls using ISDN, IP, or SIP protocols.
Adjust camera settings, including pan, tilt, and zoom.
Share content from computers, document cameras, VCRs, and DVD players.
Use the directory to store and manage contact information.
Incorporate up to multiple sites into calls for group collaboration.
Frequently asked questions
Press the Call button on the remote control when a call comes in.
Enter the name or number of the site you want to call from the Place a Call screen, or choose a site from the Recent Calls, Contacts, or Directory.
Press the Hang Up button on the remote control and confirm that you want to end the call.
Use the arrow buttons on the remote control to move the camera up, down, left, or right. Press Zoom to zoom in or out.
Connect the computer to the system using Visual Concert VSX, ImageShare II or enable the People+Content IP option and then use the remote or People+Content IP software to start sharing the display.