Tyco Electronics TE3124 Operator's Manual

Identification Heat Shrink and Label Printer

TE3124 (600dpi) Operator’s Manual

EIL/MAN/031 Edition 1/08

Operator's Manual

EIL/MAN/031/ Rev 1

Copyright

This documentation as well as translation hereof are property of Tyco Electronics

UK Ltd.

The replication, conversion, duplication or divulgement of the whole manual or parts of it for other intentions than its original intended purpose demand the previous written authorization by Tyco Electronics UK Ltd.

Trademark

Centronics ® is a registered trademark of the Data Computer Corporation.

Microsoft ® is a registered trademark of the Microsoft Corporation.

Windows 2000 ®

Corporation.

, 2003 ® , XP ® are registered trademarks of the Microsoft

TrueType TM is a registered trademark of Apple Computer, Inc.

Topicality

Due to the constant further development of our products discrepancies between documentation and product can occur.

Terms and conditions

Deliveries and performances are effected under the General conditions of sale of

Tyco Electronics UK Ltd.

Table of Contents

1 Introduction ............................................................................................................................................ 4

1.1 Instructions ............................................................................................................................................... 4

1.2 Intended Use ............................................................................................................................................ 4

1.3 Safety Instructions .................................................................................................................................... 4

1.4 Environment ............................................................................................................................................. 5

Installation .............................................................................................................................................. 6

2.1 Device Overview ...................................................................................................................................... 6

2.2 Unpacking and Setting-up the Printer ...................................................................................................... 8

2.3 Connecting the Device ............................................................................................................................. 8

2.3.1

2.3.2

Connecting to the Power Supply ........................................................................................................ 8

Connecting to a Computer or Computer Network .............................................................................. 8

2.4 Switching on the Device ........................................................................................................................... 8

3 Control Panel .......................................................................................................................................... 9

3.1 Structure of the Control Panel .................................................................................................................. 9

3.2 Symbol Displays ....................................................................................................................................... 9

3.3 Printer States ......................................................................................................................................... 10

3.4 Key Functions .........................................................................................................................................11

4 Loading Material ................................................................................................................................... 1

4.1 Loading Labels or Continuous Media from Roll ..................................................................................... 12

4.1.1

4.1.2

Positioning the Media Roll on the Roll Retainer ............................................................................... 12

Inserting a Media Strip into the Printhead ........................................................................................ 13

4.1.3 Setting the Label Sensor .................................................................................................................. 13

4.2 Loading Fanfold Labels .......................................................................................................................... 14

4.3 Loading Transfer Ribbon ........................................................................................................................ 15

4.4 Setting the Feed Path of the Transfer Ribbon ........................................................................................ 16

4.5 Setting the Head Locking System .......................................................................................................... 16

5 Printing Operation ................................................................................................................................ 17

6 Cleaning ................................................................................................................................................ 18

6.1 Cleaning Information .............................................................................................................................. 18

6.2 Cleaning the Print Roller ........................................................................................................................ 18

6.3 Cleaning the Printhead ........................................................................................................................... 18

7 Fault Correction ................................................................................................................................... 19

7.1 Types of Errors ....................................................................................................................................... 19

7.2 Problem Solution .................................................................................................................................... 19

7.3 Error Messages and Fault Correction .................................................................................................... 20

8 Media .....................................................................................................................................................

8.1 Media Dimensions .................................................................................................................................. 22

8.2 Device Dimensions ............................................................................................................................... 23

8.3 Reflex Mark Dimensions ........................................................................................................................ 24

8.4 Cut-out Mark Dimensions ....................................................................................................................... 25

9 Licences ................................................................................................................................................ 6

10 Index ...................................................................................................................................................... 7

3

4

1

1.1

Introduction

Instructions

Important information and instructions in this documentation are designated as follows:

Danger!

Draws your attention to an exceptionally grave, impending danger to your health or life.

!

Warning!

Indicates a hazardous situation that could lead to injuries or material damage.

!

Attention!

Draws attention to possible dangers, material damage or loss of quality. i

Notice!

Gives you tips. They make a working sequence easier or draw attention to important working processes.





Environment!

Gives you tips on protecting the environment.







Handling instruction

Reference to section, position, illustration number or document.

Option (accessories, peripheral equipment, special fittings).

1.

1.3

i

•

•

•

•

Intended Use

The device is manufactured in accordance with the current technological status and the recognized safety rules.

However, danger to the life and limb of the user or third parties and/or damage to the device and other tangible assets can arise during use.

The device may only be used for its intended purpose and if it is in perfect working order, and it must be used with regard to safety and dangers as stated in the operating manual.

The device printer is intended exclusively for printing suitable materials that have been approved by the manufac turer. Any other use or use going beyond this shall be regarded as improper use. Tyco Electronics shall not be liable for damage resulting from unauthorized use; the user shall bear the risk alone.

Usage for the intended purpose also includes complying with the operating manual, including the manufacturer‘s maintenance recommendations and specifications.

Notice!

The complete documentation is included in the scope of delivery on CD ROM.

•

•

•

•

•

•

•

Safety Instructions

The device is configured for voltages of 100 to 240 V AC. It only has to be plugged into a grounded socket.

Only connect the device to other devices which have a protective low voltage.

Switch off all affected devices (computer, printer, accessories) before connecting or disconnecting.

The device may only be used in a dry environment, do not expose it to moisture (sprays of water, mists, etc.).

If the device is operated with the cover open, ensure that people‘s clothing, hair, jewelry etc. do not come into contact with the exposed rotating parts.

The device or parts of it can become hot while printing. Do not touch during operation, and allow to cool down before changing material and before disassembly.

Perform only those actions described in this operating manual.

Work going beyond this may only be performed by trained personnel or service technicians.

4

4

1

•

•

•

•

Introduction

Unauthorized interference with electronic modules or their software can cause malfunctions.

Other unauthorized work on or modifications to the device can also endanger operational safety.

Always have service work done in a qualified workshop, where the personnel have the technical knowledge and tools required to do the necessary work.

There are various warning stickers on the device. They draw your attention to dangers.

Warning stickers must therefore not be removed, as then you and other people cannot be aware of dangers and may be injured.

Danger!

Danger to life and limb from power supply.

 Do not open the device casing.

1.4





Environment

Obsolete devices contain valuable recyclable materials that should be sent for recycling.

 Send to suitable collection points, separately from residual waste.

The modular construction of the printer enables it to be easily disassembled into its component parts.

 Send the parts for recycling.

The electronic circuit board of the device is equipped with a lithium battery.

 Take old batteries to collection boxes in shops or public waste disposal centers..

5

6

.1

Installation

Device Overview

8

7

Fig. 1 Overview

2

3

4

5

6

1

1 Cover

2 Guides

3 Roll retainer

4 Ribbon supply hub

5 Ribbon take-up hub

6 Print mechanics

7 Navigator pad

8 Display

9

10

11

12

13

14

15

16

17

18

9 Ribbon deflection roller

10 Printhead retainer with printhead

11 Print roller

12 Guides

13 Allen key

14 Printhead locking lever

15 Guide roller

16 Label sensor

17 Knob for guide adjustment

18 Tear-off plate

Fig. 2 Print mechanics

6

6

Installation

Fig. 3 Connections

22

23

24

25

26

19

20

21

19 Power switch

20 Power connection jack

21 Slot for PC Card Type II

22 Slot for CompactFlash memory card

23 Ethernet 10/100 Base-T

24 2 USB master ports for keyboard,

scanner or service key

25 USB high-speed slave port

26 Serial RS-232 C port

7

8

.

i

Installation

Unpacking and Setting-up the Printer

•

•

•







Check label printer for damage which may have occurred during transport.

Set up printer on a level surface.

Remove foam transportation safeguards near the printhead.

•

•

•

 Check delivery for completeness.

Contents of delivery:

Label printer

Power cables

USB cable

Documentation

Print Easy and Wintotal Demo on CD-ROM

Documentation on CD-ROM

Notice!

Please keep the original packaging in case the printer must be returned.

!

Attention!

The device and printing materials will be damaged by moisture and wetness.

 Set up label printers only in dry locations protected from splash water.

.3 Connecting the Device

The standard available interfaces and connectors are shown in figure 3.

.3.1 Connecting to the Power Supply

The printer is equipped with a wide area power unit. The device can be operated with a supply voltage of

230 V~/50 Hz or 115 V~/60 Hz without adjustment.

1.

2.

3.

Check that the device is switched off.

Plug the power cable into the power connection socket (20).

Plug the power cable into a grounded socket.

.3. Connecting to a Computer or Computer Network

!

Attention!

Inadequate or no grounding can cause malfunctions during operations.

Ensure that all computers and cables connected to the label printer are grounded.

 Connect the label printer to a computer or network by a suitable cable.

.4 Switching on the Device

When all connections have been made:

 Switch the printer on at the power switch (19).

The printer performs a system test, and then shows the system status ready in the display (8).

If an error occurs during the system test, the symbol and type of error are displayed.

8

8

3

3.1

i

Control Panel

Structure of the Control Panel

•

•

The user can control the operation of the printer with the control panel, for example:

Issuing, interrupting, continuing and canceling print jobs,

Setting printing parameters, e.g. heat level of the printhead, print speed, interface configuration, language and time of day,

•

• Start the test functions,

Control stand-alone operation with a memory module,

• Update the firmware.

Many functions and settings can also be controlled by software applications or by direct programming with a computer using the printer’s own commands.

Settings made on the control panel make the basic settings of the label printer.

Notice!

It is advantageous, whenever possible, to make adaptations to various print jobs in the software.

1

Ready

6

The control panel consists of a graphic display (1) and the navigator pad (2) with five integrated keys.

The graphic display indicates the current status of the printer and the print job, indicates faults and shows the printer settings in the menu.

9

2

3.

Fig. 4 Control Panel

Symbol Displays

The symbols shown in the following table may appear in the status line of the display, depending on the printer configuration. They enable the current printer status to be seen quickly.

Symbol Description

Clock


Ethernet link status


User memory in the clock circuit

Date sheet Temperature of the printhead

Used memory

Date/time digital PPP funds Input buffer

Ribbon supply

Wi-Fi signal strength

Debug window for abc programs

Control of the lower display line is handed over to an abc program

Access to memory card

Printer is receiving data

Table 1 Symbol displays

10

3

3.3

Control Panel

Printer States

State

Ready

Printing label

Pause

Correctable error

Irrecoverable error

Critical error

Power Save Mode

Display

Ready and configured symbol displays, such as time and date

Printing label and the number of the printed label in the print job.

Pause and the symbol

Description

The printer is in the ready state and can receive data.

The printer is currently processing an active print job.

Data can be transmitted for a new print job.

The new print job will start when the previous one has finished.

The printing process has been interrupted by the operator.

and the type of error and the number of labels still to be printed.

An error has occurred that can be rectified by the operator without interrupting the print job.

The print job can be continued after the error has been rectified.

An error has occurred that cannot be rectified without interrupting the print job. and the type of error and the number of labels still to be printed.

and the type of error and the key lighting is switched off

An error occurs during the system test.

 Switch the printer off and then on again at the power switch or

 Press cancel key.

Call Service if the fault occurs persistently.

If the printer is not used for a lengthy period, it automatically switches to power save mode.

 To exit power save mode: Press any key on the navigator pad.

Table 2 Printer states

10

10

3

3.4

Control Panel

Key Functions

The key functions depend on the current printer state:

-

-

-

Active functions: Labels and symbols on the navigator pad keys light up.

Active functions light up white in print mode (e. g. menu or feed ).

Active functions light up orange in the offline menu (arrows, key 8 ).

Key menu feed pause lights cancel

8 lights lights flashes lights flashes lights

Display

Ready

Ready

Ready

State

Ready

Ready

Ready

Printing label Printing label

Pause Pause

Ready


Ready

Printing label Printing label

Pause Pause



Error

Function

To the offline menu

Feeds a blank label

After the end of a print job, reprint the last label

Interrupt print job, printer goes into "Pause" state

Continue the print job, printer goes into "Printing label" state

Continue the print job after rectifying the error, printer goes into "Printing label" state

Delete internal memory, the last label can no longer be reprinted.

Short press g cancels the current print job

Longer press g cancels the current print job and deletes all print jobs

Call Help - Concise information for rectifying the fault will be displayed

Table 3 Key functions in the print mode

Key Menu

 Return from a submenu







8

Jump into a submenu

Menu option to the left

Menu option to the right

Start of a selected menu option

Pressing 2 s: Leaving the offline menu

Table 4 Key functions in the offline menu

-

-

Parameter setting

Parameter choice Numeric value

Increase of the number at the cursor position

Decrease of the number at the cursor position

Cursor shift to the left Sheets to the left

Sheets to the right Cursor shift to the right

Confirmation of the selected value

Pressing 2 s: Abort without changing the value

11

1

4

i

Loading Material

Notice!

For adjustments and simple installation work, use the accompanying Allen key located in the upper section of the print unit. No other tools are required for the work described here.

4.1 Loading Labels or Continuous Media from Roll

4.1.1 Positioning the Media Roll on the Roll Retainer

1

1.

2.

3.

4.

Fig. 5

1

Adjusting the guide at the roll retainer

2

5.

3

Measure the width of the media roll.

Open cover (11).

Loosen knurled screws (2).

Adjust the media guides (3, 5) in such a way that both ends of the roll of media show identical scale values..

Figure 5 shows the setting for a roll width of 30 mm.

Tighten knurled screws (2).

2 3

11

10

9

Fig. 6

8 7 6 5

Loading media from roll

4

1

4 Loading Material

1.

2.

3.

4.

5.

Swivel the outer guide (3) upwards.

Load label roll on the roll retainer in such a way that the labels can be inserted into the printhead in the right position. The printing side of the labels must be visible from above.

Ensure approximately 4 cm of media protrudes out of the printhead.

Push the roll until it makes contact with the inner guide (3).

Swivel the outer guide (3) downwards onto the media hub (4). The roll must be braked slightly by the the guides when supplying media. If necessary re-adjust symmetrically the guides.

4.1. Inserting a Media Strip into the Printhead

7 12 10

13

6 6 9 5

Fig. 7

1.

2.

3.

4.

5.

Inserting a Media Strip into the Printhead

Turn lever (10) counterclockwise to lift the printhead.

Move guides (6) apart with the knob (9) until the media can pass between them.

Push media strip below the guide roller (5) between the guides (6).

Guide media strip through the label sensor (7) in such a way that it leaves the print mechanics (6) fig 2 between printhead (10) fig 2 and the print roller. (11) fig 2

Move guides (6) against the edges of the material by turning the knob (9).

4.1.3 Setting the Label Sensor

The label sensor (7) can be shifted perpendicular to the direction of paper flow for adaptation to the media. The sensor unit (12) of the label sensor is visible from the front through the print unit and is marked with an indentation in the label sensor retainer. When the printer is switched on, a yellow LED illuminates the sensor position.

 Loosen the knurled knob (8) and position label sensor by moving the knurled knob in such a way that the sensor can detect the label gap or a reflex or cut-out mark.

- or, if the labels deviate from a rectangular shape, -





Align label sensor with the front edge of the label in the direction of paper flow.

Turn lever (10) clockwise to lock the printhead.

14

4

4.


Loading Fanfold Labels

2

3

4

1

5

6

Fig. 8 Feed path of fanfold labels

1.

2.

6.

7.

8.

3.

4.

5.


Loosen knurled screws (3), remove guides (4) from the axle (2) and re-mount the guides in such a way, that they reach below the roll retainer (5).

Adjust the guides to the media width (  4.1.1 on page 12 ).

Position label stack (6) behind the printer. Ensure that the labels on the strip are visible from above.

Push label strip between the guides (4) to print unit via the roll retainer (5).

Insert label strip into printhead (  4.1.2 on page 13 ).

Set label sensor (  4.1.3 on page 13 ).


14

14

4

4.3

i


Loading Transfer Ribbon

Notice!

With direct thermal printing, do not load a transfer ribbon; if one has already been loaded, remove it.

1

2

3

4

5

6

7

15 i

Fig. 9 Load transfer ribbon Fig. 10 Transfer ribbon feed path

1.

2.

3.

4.

5.

Clean printhead before loading the transfer ribbon (  6.3 on page 18 ).


Slide transfer ribbon roll (1) onto the ribbon supply hub (3) so that the color coating of the ribbon faces downward when being unwound.

Position the ribbon roll in such a way that both ends of the roll show identical scale values.

Hold transfer ribbon roll (1) firmly and turn knob (3) on ribbon supply hub counterclockwise until the transfer ribbon roll is secured.

Notice!

To rewind the transfer ribbon use a core with a width between the width of the supply roll and 115 mm.

6.

7.

8.

Slide suitable transfer ribbon core (4) onto the transfer ribbon take-up hub (5). Position and secure it in the same way as the supply roll.

Guide transfer ribbon through the print unit as shown in Fig. 10.

9.

Secure starting end of transfer ribbon to middle of the ribbon core (1) with adhesive tape. When using cores which are wider than the transfer ribbon use the scale (7) at the printhead retainer to adjust the path of the ribbon.

Ensure counterclockwise rotation direction of the transfer ribbon take-up hub.

Turn transfer ribbon take-up hub (5) counterclockwise to smooth out the feed path of the transfer ribbon.

10.


16

4

4.4

i


Setting the Feed Path of the Transfer Ribbon

Transfer ribbon wrinkling can lead to print image errors. Transfer ribbon deflection can be adjusted so as to prevent wrinkles.

Notice!

The adjustment is best carried out during printing.

16

2

1

4.5

Fig. 11 Setting the feed path of the transfer ribbon

1.

2.

Read current setting on the scale (1) and record if necessary.

Turn screw (2) with Allen key and observe the behavior of the ribbon.

In the + direction, the inner edge of the ribbon is tightened, and the outer edge is tightened in the - direction.

Setting the Head Locking System

2

1

3

Fig. 12 Setting the head locking system

The printhead is pushed on via two plungers (1). In the basic setting the plungers are set in the middle of the printhead retainer. This setting can be used for the most applications.

If the print density decreases in the outer areas when using very large media, the plungers can be displaced :

1.


2.

3.

Loosen threaded pins (2) at the plungers (1) with Allen key.

Displace plungers symmetrically as necessary maximal to the scale value 70.

4.

Tighten the threaded pins (2).

16

5

!

Printing Operation

Attention!

Printhead damage caused by improper handling!









Do not touch the underside of the printhead with the fingers or sharp objects.

Ensure that the labels are clean.

Ensure that the label surfaces are smooth. Rough labels act like emery paper and reduce the service life of the printhead.

Print with the lowest possible printhead temperature.

17 i

The printer is ready for operation when all connections have been made and labels and, if applicable, the transfer ribbon have been loaded.

Calibration of the Paper Feed

After the label stock has been inserted, for cutting mode a calibration of the paper feed is required. That way the first label, which is detected by the label sensor, will be transported to the print position and all labels in front will be fed out of the printer. So the calibration avoids, that the first cut label would be too long. That can cause useless first label.





Press the feed key to start the calibration.

Remove the blank labels cut during the calibration.

Notice!

Calibration is not necessary if the printhead was not opened between different print jobs, even if the printer was switched off.

18

6

6.1

6.

6.3

!

!

!

Cleaning

Cleaning Information

Danger!

Risk of death via electric shock!

 Disconnect the printer from the power supply before performing any maintenance work.

The label printer requires very little maintenance.

It is important to clean the thermal printhead regularly. This guarantees a consistently good printed image and plays a major part in preventing premature wear of the printhead.

Otherwise, the maintenance is limited to occasional cleaning of the device.

18

Attention!

The printer can be damaged by aggressive cleansers.

Do not use abrasive cleaners or solvents for cleaning the external surfaces or modules.





Remove dust and paper fluff from the print area with a soft brush or vacuum cleaner.

The cover of the printer can be cleaned with a standard cleanser.

Cleaning the Print Roller

Accumulations of dirt on the print roller may impair the media transport and the print quality.

 Lift the printhead.

 Remove labels and transfer ribbon from the printer.





Remove deposits with roller cleaner and a soft cloth.

If the roller appears damaged, replace it.

Cleaning the Printhead

Cleaning intervals: direct thermal printing - every media roll change thermal transfer printing - every ribbon roll change

Substances may accumulate on the printhead during printing and adversely affect printing, e.g. differences in contrast or vertical stripes.

Attention!

Printhead can be damaged!

Do not use sharp or hard objects to clean the printhead.

Do not touch protective glass layer of the printhead.

Attention!

Risk of injury from the hot printhead line.

Ensure that the printhead has cooled down before starting cleaning.









Lift the printhead.

Remove labels and transfer ribbon from the printer.

Clean printhead surface with special cleaning pen or a cotton swab dipped in pure alcohol.

Allow printhead to dry for 2–3 minutes before commissioning the printer.

18

7

7.1

7.

Fault Correction

Types of Errors

The diagnostic system indicates on the screen if an error has occurred. The printer is set into one of the three possible error states according to the type of error.

State



Display Key pause flashes cancel lights cancel flashes

Remark

 3.4 on page 11

Critical fault -

Table 5 Error states

Problem Solution

Problem

Transfer ribbon creases

Print image has smears or voids

Cause

Transfer ribbon deflection not adjusted

Transfer ribbon too wide

Printhead is dirty

Temperature too high or low

Remedy

Adjust the transfer ribbon deflection.

 4.4 on page 16

Use a transfer ribbon slightly wider than the width of label.

Clean the printhead

 6.3 on page 18

Decrease or increase temperature via software.

Unsuitable combination of labels and transfer ribbon

Use different type of ribbon.

* Please see NOTE.

Thermal printing is chosen in the software Change to thermal transfer printing.

Printer does not stop after transfer ribbon runs out

Printer prints a sequence of characters instead of the label format

Printer transports label media, but transfer ribbon does not move

Printer is in ASCII dump mode

Transfer ribbon incorrectly inserted.

Printer only prints each second label

Vertical white lines in the print image

Unsuitable combination of labels and transfer ribbon

Setting of the size in the software is too large.

Printhead is dirty

Horizontal white lines in the print image

Print image is irregular, one side is lighter

Printhead is defective (failure of heat elements)

Printer is used with the backfeed > smart in the cut or peel-off mode

Printhead is dirty

Printhead toggle position.

Cancel the ASCII dump mode.

Check and, if necessary, correct the transfer ribbon web and the orientation of the label side.

Use different type of ribbon.

Change the size in the software.

Clean the printhead

 6.3 on page 18

Change the printhead.

Set the backfeed > always in the setup.

Clean the printhead

 6.3 on page 18

Adjust toggle position

 fig 12.1 page 16

Table 6 Problem solution

*NOTE Contact Tyco for recommendation on correct ribbon and media combination.

19

0

7

7.3

Fault Correction

Error Messages and Fault Correction

Error message

ADC malfunction

Cause

Hardware error

Remedy

Switch the printer off and then on.

If error recurs call service.

Correct the barcode content.

Barcode error

Barcode too big

Battery low

Buffer overflow

Card full

Invalid barcode content, e.g. alphanumeric characters in a numerical barcode

The barcode is too big for the allocated area of the label

Battery of the PC card is flat

The input buffer memory is full and the computer is still transmitting data.

No more data can be stored on the memory card

Cutter cannot return into its home position and stays in an undefined position

Reduce the size of the barcode or move it.

Replace battery in the PC card.

Use data transmission via protocol

(preferably RTS/CTS).

Replace card.

Cutter blocked

Cutter jammed The cutter is unable to cut the labels but is able to return into its home position

Device not conn.

Programming addresses a non-existent

File not found

Font not found

FPGA malfunction Hardware error

Head error

Head open

Head too hot

Invalid setup

Memory overflow

Name exists

No DHCP server

No label found

No label size

No Link

No cutter function device

Requested file is not on the card

Error with the selected download font

Hardware error

Printhead not locked

Printhead is overheated

Error in the configuration memory

Switch off the printer. Remove material.

Switch on the printer. Restart print job.

Change material



Press the cancel key.

Change material.

Either connect this device or correct the programming.

Check the contents of the card.

Cancel current print job, change font.




If error recurs replace printhead.

Lock printhead.

After pausing the print job will be continued automatically. If the fault recurs repeatedly, reduce the heat level or the print speed via software.

Re-configure printer.


Cancel current print job.

Reduce amount of data to be printed.

Correct programming

Current print job contains too much information, e.g. selected font, large graphics

Duplicate usage of field name in the direct programming

The printer is configured for DHCP, but there is no DHCP server, or the DHCP server is not currently available.

There are labels missing on the label material

The label format as set in the software does not correspond with the real label format

Printer is loaded with continuous paper, but the software is set on labels

The size of the label is not defined in the programming.

No network link

Switch off DHCP in the configuration, and assign a fixed IP address.

Please contact your network administrator.

Press pause key repeatedly until printer recognizes the next label on the material.


Change the label format set in the software.

Restart print job.


Change the label format set in the software.

Restart the print job.

Check programming.

Check network cable and connector.


0

0

7 Fault Correction

Error message

No record found

No SMTP server

No Timeserver

Out of paper

Out of ribbon

Protocol error

Read error

Remove ribbon

Structural err.

Unknown card

USB error

Device stalled

USB error

Too much current

USB error

Unknown device

Voltage error

Cause

Refers to the optional memory card; database access error

The printer is configured for SMTP, but there is no SMTP server, or the SMTP server is not currently available.

Timeserver is selected in the configu ration, but there is no Timeserver, or the

Timeserver is not currently available.

Out of label roll

Error in the paper feed

Out of transfer ribbon

Transfer ribbon melted during printing

The printer is loaded with thermal labels, but the software is set to transfer printing

Printer has received an unknown or invalid command from the computer.

Read error when reading from the memory card

Transfer ribbon is loaded although the printer is set to direct thermal printing

Remedy

Check programming and card contents.

Switch off SMTP in the configuration.

Caution!

Then a warning cannot be sent by e-mail (EAlert).


Switch off Timeserver in the configuration.


Load labels.

Check paper feed.

Insert new transfer ribbon.


Change the heat level via software.

Clean the printhead  6.3 on page 18

Load transfer ribbon

Restart print job.


Set software to direct thermal printing.

Restart print job

Press the pause key to skip the command or press the cancel key to cancel the print job.

Check data of the card.

Backup data, reformat card.

for direct thermal printing remove ribbon for thermal transfer printing set the printer in the configuration or in the software to transfer printing

Format memory card. Error in the file list of the memory card, data access is uncertain.

Card not formatted,

Type of card not supported

A USB device has been detected, but it is not working.

The USB device consumes too much current.

Failure to detect USB device

Format card, use different type of card.

Do not use the USB device.



Write error

Write protected

Wrong revision

Hardware error

Hardware error

PC card write protection is activated.

Error when updating the firmware.

Firmware not compatible with the hardware version



It is shown which voltage has failed. Please note.

Repeat the write process, reformat card.

Deactivate the write protection.

Load the compatible firmware.

Table 7 Error Messages and Fault Correction

1

8

8.1

Media

Media Dimensions

Labels Endless material

Fig. 13 Label dimensions

Dim. Designation

B

H

-

-

-

A

C

Dl

Label width

Label height

Tear-off length

Cut length

with cutter CU4

with perforation cutter PCU4

Perforation length

Label distance

Width of liner

heat shrink tubing

Left margin

Dim. in mm

4 - 106

4 - 1000

> 30

> 2

> 12

> 5

> 2

25 - 110

5 - 110

≥ 0

F

G

Dr Right margin

E Label thickness

V

Liner thickness

Thickness label with liner

≥ 0

0,025 - 0,7

0,03 - 0,1

0,055 - 0,8

•

•

•

Label feed

Small label sizes, thin materials or strong glue can lead to limitations.

Critical applications need to be tested and cleared.

> 7

Note the bending stiffness ! Material must be flexible to follow the radius of the print roller !

For narrow materials a higher minimum thickness is required, e.g. Q = 0,4 at C = 5 !

Table 8 Label dimensions

8

8.

Media

Device Dimensions

Fig. 14 Device dimensions


IC Distance printhead - cut edge

with cutter CU4

with perforation cutter PCU4

IT Distance printhead - tear-off edge

K Print width

SX Distance gap/reflective sensor - middle of paper track i.e. permissible distance of reflex or cut-out marks from the middle of the material

SY Distance gap/reflective sensor - printhead

Table 9 Device dimensions

Dim. in mm

18,8

19,5

13,5

105,6

-53 - ±0

46,0

3

4

8

8.3

Media

Reflex Mark Dimensions

Labels with reflex marks Endless material with reflex marks

4

Fig. 15 Reflex mark dimensions


A Label distance

AZ Distance between print zones

L Width of reflex mark

M Height of reflex mark

X Distance mark - material edge

Z Distance virtual label front edge - actual label front edge

 Adjust software settings

•

•

•

•

Reflex marks must be on the back side of the material (liner).

Label sensor for reflex marks on the top side on request.

Specification is valid for black marks.

Recognition of colored marks may fail.  Preliminary tests are needed.

Table 10 Reflex mark dimensions

Dim. in mm

> 2

>2

> 5

3 - 10

-53 - ±0

0 up to A / recomm. : 0

4

8

8.4

Media

Cut-out Mark Dimensions

Labels with cut-out marks Endless material with cut-out marks

5

for marginal cut-out marks

minimum liner thickness 0,06 mm

Fig. 16 Cut-out mark dimensions


A Label distance

AZ Distance between print zones

N

P

Width of cut-out mark

Height of cut-out mark

X

Y

Z

Distance mark - middle of paper track

Sensor recognized virtual label front edge with gap sensor recognition

Distance recognized front edge - actual label front edge

 Adjust software settings

Table 11 Cut-out mark dimensions

Dim. in mm

> 2

>2

> 5

2 - 10

-53 - ±0

Rear edge cut-out

0 up to A-P

Marginal cut-out Long hole cut-out Rectangular cut-out Circular cut-out

Cut-out between the labels

Not recommended !

Not recommended !

Fig. 17 Samples for cut-out marks

6

9 Licences

Tyco Electronics Ltd

Cheney Manor Industrial estate

Swindon

Wiltshire

SN2 2QE

UK

EU Declaration of Conformity

We declare herewith that as a result of the manner in which the machine designated below was designed, the type of construction and the machines which, as a result have been brought on to the general market comply with the relevant fundamental regulations of the EU Rules for Safety and Health. In the event of any alteration which has not been approved by us being made to any machine as designated below, this statement shall thereby be made invalid.

Device:

Transfer Printer / Thermal-direct Printer

Type:

TE314

Applied EU Regulations and Norms:

•

• EC Machinery Regulations

Safety of Machinery

•

• EC Voltage Regulations

Data and Office Machine Safety

•

•

•

•

•

EC Electromagnetic Compatibility Regulations

Threshold values for the interference of Data Machines

Immunity characteristics

Limits and methods of measurement

Limits for harmonic current emission

Limits of voltage fluctuation and flicker

Signed for, and on behalf of the Manufacturer :

Tyco Electronics Ltd

Cheney Manor Industrial estate

Swindon

Wiltshire

SN2 2QE

UK

98/37/EU

EN ISO 12100-1:2003

EN ISO 12100-2:2003

006/95/EU

EN 60950-1:2001 + A11:2004

004/108/EU

EN 55022:1998 + A1:2000 + A2:2003 - Class A

EN 55024:1998 + A1:2001 + A2:2003

EN 61000-3-2:2000 + A2:2005

EN 61000-3-3:1995 + A1:2001 + A2:2003

Erwin Fascher

Managing Director

6

6

10

A

Index

Adapting the roll retainer ..................12

C

Cleaning printhead .....................................18

print roller ....................................18

Cleaning information.........................18

Connecting .........................................8

Contents of delivery ............................8

Control panel ......................................9

Correctable error ..............................10

Critical error ......................................10

Cut-out marks ...................................25

Cut mode ..........................................17

D

Device dimensions ...........................23

Device overview .................................6

E

Environment ...................................4, 5

Errors correction ....................................20

display .........................................19

messages ...................................20

states ..........................................19

types ...........................................19

EU Conformity Declaration ...............26

G

Graphic display ...................................9

H

Head locking system, setting ............16

Help calling ....................................... 11

I

Important information..........................4

Intended use .......................................4

Irrecoverable error ............................10

K

Key cancel ......................................... 11 enter ............................................ 11 feed ............................................. 11 menu ........................................... 11 pause .......................................... 11

Key functions .................................... 11 offline menu ................................ 11 print mode ................................... 11

L

Label sensor setting .........................................13

Lithium battery ....................................5

Loading fanfold labels.......................14

Loading labels ..................................12

Loading labels from roll ....................12

Loading transfer ribbon.....................15

M

Media dimensions.............................22

N

Navigator pad .....................................9

O

Offline menu ..................................... 11

P

Pause ...............................................10

Power save mode .............................10

Power supply ......................................4

Printer states ....................................10

Printhead cleaning ......................................18

damage .......................................17

Printing label .....................................10

Print roller, cleaning ..........................18

Problem solution ...............................19

R

Ready ...............................................10

Reflex marks .....................................24

Ribbon deflection, setting .................16

S

Safety instructions ..............................4

Service work .......................................5

Setting-up ...........................................8

Supply voltage ....................................8

Switching on .......................................8

Symbol displays..................................9

U

Unpacking...........................................8

V

Voltage................................................4

W

Warning stickers .................................5

7