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Operator's Manual
Label Printer
XD4M / XD4T
Made in Germany
2
Operator's Manual for the following products
Family
XD
Type
XD4M/300
XD4T/300
Edition: 03/2016 - Part No. 9008792
Copyright
This documentation as well as translation hereof are property of cab Produkttechnik GmbH & Co. KG.
The replication, conversion, duplication or divulgement of the whole manual or parts of it for other intentions than its original intended purpose demand the previous written authorization by cab.
Trademark
Windows is a registered trademark of the Microsoft
Corporation.
Editor
Regarding questions or comments please contact cab Produkttechnik GmbH & Co. KG.
Topicality
Due to the constant further development of our products discrepancies between documentation and product can occur.
Please check www.cab.de for the latest update.
Terms and conditions
Deliveries and performances are effected under the General conditions of sale of cab.
Germany cab Produkttechnik
GmbH & Co KG
Postfach 1904
D-76007 Karlsruhe
Wilhelm-Schickard-Str. 14
D-76131 Karlsruhe
Telefon +49 721 6626-0
Telefax +49 721 6626-249 www.cab.de [email protected]
France cab technologies s.a.r.l.
F-67350 Niedermodern
Téléphone +33 388 722 501 www.cab.de/fr [email protected]
USA cab Technology Inc.
Tyngsboro MA, 01879
Phone +1 978 649 0293 www.cab.de/us [email protected]
Asia cab Technology Co., Ltd.
Junghe, Taipei, Taiwan
Phone +886 2 8227 3966 www.cab.de/tw [email protected]
China cab (Shanghai)Trading Co., Ltd.
Phone +86 21 6236-3161 www.cab.de/cn [email protected]
Representatives in other countries on request
2
2
Table of Contents
3
4
1 Introduction
1.1 Instructions
Important information and instructions in this documentation are designated as follows:
Danger!
Draws your attention to an exceptionally grave, impending danger to your health or life.
!
Warning!
Indicates a hazardous situation that could lead to injuries or material damage.
!
Attention!
Draws attention to possible dangers, material damage or loss of quality. i
Notice!
Gives you tips. They make a working sequence easier or draw attention to important working processes.
Environment!
Gives you tips on protecting the environment.
Handling instruction
Reference to section, position, illustration number or document.
Option (accessories, peripheral equipment, special fittings).
Time Information in the display.
1.2 Intended Use
• The device is manufactured in accordance with the current technological status and the recognized safety rules.
However, danger to the life and limb of the user or third parties and/or damage to the device and other tangible assets can arise during use.
• The device may only be used for its intended purpose and if it is in perfect working order, and it must be used with regard to safety and dangers as stated in the operating manual.
• The device printer is intended exclusively for printing suitable materials that have been approved by the manufacturer. Any other use or use going beyond this shall be regarded as improper use. The manufacturer/supplier shall not be liable for damage resulting from unauthorized use; the user shall bear the risk alone.
• Usage for the intended purpose also includes complying with the operating manual, including the manufacturer‘s maintenance recommendations and specifications.
i Notice!
The complete documentation is included in the scope of delivery on DVD, and can also currently be found in the Internet.
4
4
1 Introduction
1.3 Safety Instructions
• The device is configured for voltages of 100 to 240 V AC. It only has to be plugged into a grounded socket.
• Only connect the device to other devices which have a protective low voltage.
• Switch off all affected devices (computer, printer, accessories) before connecting or disconnecting.
• The device may only be used in a dry environment, do not expose it to moisture (sprays of water, mists, etc.).
• Do not use the device in an explosive atmosphere.
• Do not use the device close to high-voltage power lines.
• If the device is operated with the cover open, ensure that people‘s clothing, hair, jewelry etc. do not come into contact with the exposed rotating parts.
• The device or parts of it, especially the printheads can become hot while printing. Do not touch during operation, and allow to cool down before changing material and before disassembly.
• Risk of crushing when closing the cover. Touch the cover at the outside only. Do not reach into the swivel range of the cover.
• Perform only those actions described in this operating manual.
Work going beyond this may only be performed by trained personnel or service technicians.
• Unauthorized interference with electronic modules or their software can cause malfunctions.
•
Other unauthorized work on or modifications to the device can also endanger operational safety.
• Always have service work done in a qualified workshop, where the personnel have the technical knowledge and tools required to do the necessary work.
• There are various warning stickers on the device. They draw your attention to dangers.
Warning stickers must therefore not be removed, as then you and other people cannot be aware of dangers and may be injured.
• The maximum sound pressure level LpA is less than 70 dB(A).
5
!
Danger!
Danger to life and limb from power supply.
Do not open the device casing.
Warning!
This is a class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures.
1.4 Environment
Obsolete devices contain valuable recyclable materials that should be sent for recycling.
Send to suitable collection points, separately from residual waste.
The modular construction of the printer enables it to be easily disassembled into its component parts.
Send the parts for recycling.
The electronic circuit board of the device is equipped with a lithium battery.
Take old batteries to collection boxes in shops or public waste disposal centers.
6
2 Installation
2.1 Device Overview
14
15
16
17
1
2
3
4
Fig. 1 Overview
Fig. 2 Print mechanics - upper print unit XD4M
5
6
7
8
9
10
11
12
13
1 Display
2 Navigator pad
3 Peripheral port
4 Flap
5 Cover
6 Inner margin stop
7 Outer margin stop
8 Roll retainer
9 Upper ribbon supply hub
10 Upper ribbon take-up hub
11 Print mechanics
12 Lower ribbon supply hub
13 Lower ribbon take-up hub
18
19
20
21
22
23
14
Upper ribbon deflection
15 Printhead retainer with upper printhead
16 Upper guides
17 Upper print roller
18 Guide roller
19 Guide roller
20 Allen key
21 Material sensor
22 Upper printhead locking lever
23 Knob for guide adjustment
6
6
2 Installation
14
15
24
16
17
25
26
Fig. 3 Print mechanics - upper print unit XD4T
23
27
28
29
30
Fig. 4 Print mechanics - lower print unit
18
19
20
21
22
23
14
Upper ribbon deflection
15 Printhead retainer with upper printhead
16 Upper guides
17 Upper print roller
18 Guide roller
19 Guide roller
20 Allen key
21 Material sensor
22 Upper printhead locking lever
23 Knob for guide adjustment
24 Pressing roller system
25 Pinch roller
26 Detent pin
21
31
21 Material sensor
23 Knob for guide adjustment
27 Lower guides
28 Lower print roller
29 Printhead retainer with lower printhead
30
Lower ribbon deflection
31 Lower printhead locking lever
7
35
36
37
38
39
32
33
34
32 Power switch
33 Power connection jack
34 Slot for PC Card Type II
35 Slot for CompactFlash memory card
36 Ethernet 10/100 Base-T
37 2 USB master ports for keyboard, scanner or service key
38 USB high-speed slave port
39 Serial RS-232 C port
(not to be used
Fig. 5 Connections
8
2 Installation
2.2 Unpacking and Setting-up the Printer
Lift the printer out of the box via the straps.
Check printer for damage which may have occurred during transport.
Set up printer on a level surface.
Remove foam transportation safeguards near the printhead.
Check delivery for completeness.
Contents of delivery:
• Printer
• Power cable
• USB cable
• Documentation
• DVD with label software, Windows driver and documentation i
Notice!
Please keep the original packaging in case the printer must be returned.
!
Attention!
The device and printing materials will be damaged by moisture and wetness.
Set up transfer printers only in dry locations protected from splash water.
2.3 Connecting the Device
The standard available interfaces and connectors are shown in figure 5.
2.3.1 Connecting to the Power Supply
The printer is equipped with a wide area power unit. The device can be operated with a supply voltage of
230 V~/50 Hz or 115 V~/60 Hz without adjustment.
1. Check that the device is switched off.
2. Plug the power cable into the power connection socket (30).
3. Plug the power cable into a grounded socket.
2.3.2 Connecting to a Computer or Computer Network
!
Attention!
Loss of material!
The RS232 interface is unsuitable for fast transmission of changing data
Use USB or Ethernet interface for print operation.
!
Attention!
Inadequate or no grounding can cause malfunctions during operations.
Ensure that all computers and cables connected to the transfer printer are grounded.
Connect the transfer printer to a computer or network by a suitable cable.
For details of the configuration of the individual interfaces Configuration Manual.
2.4 Switching on the Device
When all connections have been made:
Switch the printer on at the power switch (29).
The printer performs a system test, and then shows the system status ready in the display.
If an error occurs during the system test, the symbol and type of error are displayed.
8
8
3 Control Panel
3.1 Structure of the Control Panel
The user can control the operation of the printer with the control panel, for example:
• Issuing, interrupting, continuing and canceling print jobs,
•
Setting printing parameters, e.g. heat level of the printhead, print speed, interface configuration, language and time of day (
Configuration Manual),
• Start the test functions (
Configuration Manual),
• Control stand-alone operation with a memory module ( Configuration Manual),
•
Update the firmware ( Configuration Manual).
Many functions and settings can also be controlled by software applications or by direct programming with a computer using the printer’s own commands.
Programming Manual for details.
Settings made on the control panel make the basic settings of the transfer printer.
i
Notice!
It is advantageous, whenever possible, to make adaptations to various print jobs in the software.
The control panel consists of a graphic display (1) and the navigator pad (2) with five integrated keys.
The graphic display indicates the current status of the printer and the print job, indicates faults and shows the printer settings in the menu.
1
Ready
6
9
2
Fig. 6 Control Panel
3.2 Symbol Displays
The symbols shown in the following table may appear in the status line of the display, depending on the printer configuration. They enable the current printer status to be seen quickly. For the configuration of the status line the
Configuration Manual.
Symbol Description
Clock
Date sheet
Symbol Description
Ethernet link status
Temperature of the printhead
Symbol Description
User memory in the clock circuit
Used memory
Date/time digital PPP funds Input buffer
Ribbon supply
Wi-Fi signal strength
Debug window for abc programs
Control of the lower display line is handed over to an abc program
Access to memory card
Printer is receiving data
Table 1 Symbol displays
10
3 Control Panel
3.3 Printer States
State
Ready
Printing label
Pause
Correctable error
Irrecoverable error
Critical error
Power Save Mode
Table 2 Printer states
Display
Ready and configured symbol displays, such as time and date
Printing label and the number of the printed label in the print job.
Pause and the symbol and the type of error and the number of labels still to be printed.
Description
The printer is in the ready state and can receive data.
The printer is currently processing an active print job.
Data can be transmitted for a new print job.
The new print job will start when the previous one has finished.
The printing process has been interrupted by the operator.
The print process may be continued by pressing the
pause key.
The printing process has been interrupted automatically by passing a pre-defined rest diameter of the ribbon supply roll.
After loading a new ribbon roll the print process may be continued by pressing the pause key.
An error has occurred that can be rectified by the operator without interrupting the print job.
The print job can be continued after the error has been rectified.
An error has occurred that cannot be rectified without interrupting the print job. and the type of error and the number of labels still to be printed.
and the type of error and the key lighting is switched off
An error occurs during the system test.
Switch the printer off and then on again at the power switch or
Press cancel key.
Call Service if the fault occurs persistently.
If the printer is not used for a lengthy period, it automatically switches to power save mode.
To exit power save mode: Press any key on the navigator pad.
10
10
3 Control Panel
3.4 Key Functions
The key functions depend on the current printer state:
- Active functions: Labels and symbols on the navigator pad keys light up.
- Active functions light up white in print mode (e. g. menu or feed).
Active functions light up orange in the offline menu (arrows, key 8 ).
Key menu lights feed lights pause lights
Display
Ready
Pause flashes
State
Ready
Ready Ready
Printing label Printing label
Pause
Correctable error cancel
8 lights flashes lights
Printing label Printing label
Pause Pause
Correctable error
Irrecoverable error
Error
Table 3 Key functions in the print mode
Function
To the offline menu
Feeds a blank label
Interrupt print job, printer goes into "Pause" state
Continue the print job, printer goes into "Printing label" state
Continue the print job after rectifying the error, printer goes into "Printing label" state i
Notice : The labels, which are printed by the lower printer but not yet printed by the upper printhead when the error occurs, cannot be repeated by the printer. So the amount of the printed label will be reduced within the print job.
Short press g cancels the current print job
Longer press g cancels the current print job and deletes all print jobs
Call Help - Concise information for rectifying the fault will be displayed
Key Menu
Return from a submenu
Jump into a submenu
8
Table 4
Menu option to the left
Menu option to the right
Start of a selected menu option
Pressing 2 s: Leaving the offline menu
Key functions in the offline menu
-
Parameter setting
Parameter choice Numeric value
Increase of the number at the cursor position
Decrease of the number at the cursor position
Cursor shift to the left Sheets to the left
Sheets to the right Cursor shift to the right
Confirmation of the selected value
Pressing 2 s: Abort without changing the value
11
12
4
i
Loading Material
Notice!
For adjustments and simple installation work, use the accompanying Allen key located in the upper section of the print unit. No other tools are required for the work described here.
12
4.1 Loading Media from Roll
4.1.1 Positioning the Media Roll on the Roll Retainer
3
4
5
6
1
2
5
6
3
Fig. 7 Loading media from roll Fig. 8
Margin stop (4) unfixed (left) and fixed (right)
1. Open cover.
2. Turn ring (6) counterclockwise, so that the arrow (5) points to the symbol , and thus release the margin stop
(4).
3. Remove the margin stop (4) from the roll retainer (3).
4. Load label roll (2) on the roll retainer (3).
5. Re-mount the margin stop (4) onto the roll retainer (3). Push the margin stop (4) until both margin stops (1,4) touch the label roll (2) and a clear resistance is encountered.
6. Turn ring (6) clockwise, so that the arrow (5) points to the symbol
, and thus fix the margin stop (4) on the roll retainer.
12
4 Loading Material
4.1.2 Inserting a Media Strip into the Print Mechanics
2
3
4
5
6
Fig. 9 Material feed path
1.
Unroll a longer material strip of approx. 50 cm. Guide the media strip to the print mechanics as shown in figure 9.
2. XD4T only : Pull the detent pin (9). The pressing roller system (7) will swing upwards.
3. Turn lever (1) counterclockwise and lever (6) clockwise to lift both printheads.
4. Move guides (4,5) apart with the knob (3) until the media can pass between them.
5.
Guide media strip through the print mechanics as shown in figure 10 to the upper print roller (2 / XD4M) respectively to the pinch roller (8 / XD4T) and place the strip between the guides (4,5).
6. Move guides against the edges of the material by turning the knob (3).
7. Fix the media by closing the upper printhead.
8. XD4T only : Pull the detent pin (9). Push the pressing roller system (7) downwards and lock it with the detent pin.
9. Turn the media roll against the feed direction to tighten the media.
10. Close the lower printhead.
1
1
7
8
9
3
4
5
6
XD4M
Fig. 10 Inserting a media strip into the print mechanics
XD4T
13
14
4 Loading Material
4.1.3 Setting the Material Sensor
1
Fig. 11 Setting the material sensor
2 3 4
The material sensor (2) can be shifted perpendicular to the direction of media flow for adaptation to the media. The sensor unit is marked with indentation (4) on the label sensor retainer.
Slightly loosen the screw (3) with Allen key (1).
Position sensor by moving it in such a way that the sensor can detect a reflex or cut-out mark.
Tighten the screw (3).
14
14
4 Loading Material
4.2 Loading Transfer Ribbon
i
Notice!
With direct thermal printing, do not load a transfer ribbon; if one has already been loaded, remove it.
5
6
7
1
2
3
4
8
15
9
Fig. 12 Load transfer ribbon Fig. 13 Transfer ribbon feed path
1. Clean printheads before loading the transfer ribbon (
2. Turn lever (6) counterclockwise to lift the upper printhead.
3. Slide transfer ribbon roll (1) onto the ribbon supply hub (3) so that the color coating of the ribbon faces downward when being unwound.
4. Position the ribbon roll (1) in such a way that both ends of the roll show identical scale values.
5.
Hold transfer ribbon roll (1) firmly and turn knob (3) on ribbon supply hub counterclockwise until the transfer ribbon roll is secured. i
Notice!
To rewind the transfer ribbon use a core with a width between the width of the supply roll and 115 mm.
6. Slide suitable transfer ribbon core (4) onto the transfer ribbon take-up hub (5). Position and secure it in the same way like the supply roll.
7. Guide transfer ribbon through the print unit as shown in Fig. 13.
8. Secure starting end of transfer ribbon to middle of the transfer ribbon core (4) with adhesive tape. When using cores which are wider than the transfer ribbon use the scale (7) at the printhead retainer to adjust the path of the ribbon. Ensure counterclockwise rotation direction of the transfer ribbon take-up hub.
9. Turn transfer ribbon take-up hub (5) counterclockwise to smooth out the feed path of the transfer ribbon.
10. Turn lever (6) clockwise to lock the printhead.
11.
Open the flap (9) and load transfer ribbon to the lower print unit (8) in a similar way. All previous statements of direction apply contrariwise excepting the turning of the knobs.
16
4 Loading Material
4.3 Setting the Feed Path of the Transfer Ribbon
Transfer ribbon wrinkling can lead to print image errors. Transfer ribbon deflection can be adjusted so as to prevent wrinkles.
i
Notice!
The adjustment is best carried out during printing.
16
2
1
1
2
Fig. 14 Setting the upper ribbon feed path Fig. 15 Setting the lower ribbon feed path
1. Read current setting on the scale (1) and record if necessary.
2. Turn screw (2) with Allen key and observe the behavior of the ribbon.
In the + direction, the inner edge of the ribbon is tightened, and the outer edge is tightened in the - direction.
4.4 Setting the Head Locking Systems
1
2
4
1
3
2
Fig. 16 Setting the upper head locking system Fig. 17 Setting the lower head locking system
The printheads are pushed on via two plungers (1). In the basic setting the plungers are set in the middle of the printhead retainer. This setting can be used for the most applications.
If the print density decreases in the outer areas when using very large media, the plungers can be displaced :
1. Turn lever (3) clockwise and the lever (4) counterclockwise to lock the printheads.
2. Loosen threaded pins (2) at the plungers (1) with Allen key.
3. Displace plungers symmetrically as necessary maximal to the scale value 70.
4. Tighten the threaded pins (2).
16
5 Printing Operation
5.1 Printhead Protection
!
Attention!
Printhead damage caused by improper handling!
Do not touch the heating elements of the printheads with the fingers or sharp objects.
Ensure that the material is clean.
Ensure that the material surfaces are smooth. Rough material act like emery paper and reduce the service life of the printhead.
Print with the lowest possible printhead temperature.
The printer is ready for operation when all connections have been made and labels and, if applicable, the transfer ribbon have been loaded.
5.2 Synchronization in Cut Mode
To guarantee the correct length of the first label a cut prior print job is required :
Activate in the printer driver menu General > Print Settings > Advanced Setup the setting "cut before labels". or
For direct programming use the command C s Programming Manual.
5.3 Designing the Print Image
Define the double material width as label width.
Place the information for one print side at x-coordinates between 0 and the material width.
Place the information for the other side at x-coordinates between the single and the double material width.
i
Notice!
The assignment of the two print images to the upper or lower printhead is depending on the parameters for
rotating (command O R) or mirroring (command O M) the print image.
Programming Manual.
5.4 Identical Images on Both Sides
Define the single material width as label width.
Place the information.
Activate in the printer driver menu General > Print Settings > Advanced Setup > Options the setting "top side
same as bottom". or
For direct programming use the command O B Programming Manual.
5.5 Suppressing Backfeed
i
Notice!
Feeding back the material to the lower printhead in the cut mode or between print jobs is not allowed.
To avoid the backfeed :
In the printer driver menu General > Print Settings > Advanced Setup > Options
• activate the setting "Ignore label position" and
• deactivate the setting "Single buffer mode". or
For direct programming Programming Manual
• use the command O F and
• do not use the command O S.
17
18
5 Printing Operation
5.6 Avoiding Loss of Material
!
Attention!
Loss of material!
XD4M and XD4T have a fundamental difference to other cab printers :
The print images for the upper and the lower side of one label/section are printed at two different places in the media feed.
Therefore every interruption of the continuos print process has the following consequences :
• Material already printed at the lower side will be fed to the upper printhead to complete the print of the label/section, but the following media will not be printed at the lower side.
• A media backfeed to the lower printhead is not allowed due to the reliability of the media transport.
• Following blank sections in the media strip are generated, which cannot be used.
• For operation with cutter the length of the blank section is at least 85 mm (XD4M) or 115 mm (XD4T) for continuos material.
For structured media where the print image has to be synchronized to the media transport the loss of material can reach a length of more than 300 mm.
To minimize the loss of material it is necessary to avoid interruptions of the continuos print process.
Interrupt the print process with the pause key only if it is absolute necessary.
Avoid print jobs with a small amount of labels/sections, especially single prints.
Avoid predictable error situations 5.7 on page 19.
If errors occur the loss of material is particular high. Besides the blank section also material must be rejected which is partly printed.
18
Optimization of the Data Transfer
If sequent labels/sections contain differing information, the internal preparation of the second sections must be completed before the printing by the lower printhead for the first section has been finished !
Otherwise the first section will be fed to the upper printhead to complete the print without printing the next section at the lower side. The print of the second section begins only after completion of the first section.
Therefore it is necessary to minimize the data to be transferred. i.e. to avoid transferring complete label descriptions and to transfer the changing data only :
Activate In the printer driver menu General > Print Settings > Advanced Setup > Options the setting "Force
optimization for all software" . or
For direct programming use the replace command R for changing data Programming Manual.
!
Attention!
Loss of material!
The RS232 interface is unsuitable for fast transmission of changing data.
Use USB or Ethernet interface for print operation.
18
5 Printing Operation
5.7 Avoiding Loss of Data
!
Attention!
Loss of data!
When correctable errors occur labels/sections which are already printed by the lower printhead but not are completed by the upper printhead cannot be repeated after error correction. The data of those sections are lost for the printer.
Avoid predictable error situations.
To avoid the errors "Out of paper" or "Out of ribbon" switch the printer to the Pause state before the material runs out. Continue the print process by pressing the pause key after re-loading material.
That way the data are saved.
19
Pause on Media Low
The error "Out of ribbon" can be avoided automatically with the integrated ribbon low warning :
Set parameter Setup > Print param. > Pause on media low to "On".
Set the rest diameter of the ribbon supply roll with the parameter Setup > Print param. > Warn level ribbon to e.g. 35 mm.
If the diameter of the ribbon roll falls below the set value the automatically switches to the Pause state.
20
6 Cleaning
6.1 Cleaning Information
Danger!
Risk of death via electric shock!
Disconnect the printer from the power supply before performing any maintenance work.
The transfer printer requires very little maintenance.
It is important to clean the thermal printheads regularly. This guarantees a consistently good printed image and plays a major part in preventing premature wear of the printhead.
Otherwise, the maintenance is limited to monthly cleaning of the device.
!
Attention!
The printer can be damaged by aggressive cleansers.
Do not use abrasive cleaners or solvents for cleaning the external surfaces or modules.
Remove dust and paper fluff from the print area with a soft brush or vacuum cleaner.
The cover of the printer can be cleaned with a standard cleanser.
6.2 Cleaning the Print Rollers
Accumulations of dirt on the print rollers may impair the media transport and the print quality.
Lift the printheads.
Remove media and transfer ribbon from the printer.
Remove deposits with roller cleaner and a soft cloth.
If the roller appears damaged, replace it Service Manual.
6.3 Cleaning the Printheads
Cleaning intervals: direct thermal printing - every media roll change thermal transfer printing - every ribbon roll change
Substances may accumulate on the printheads during printing and adversely affect printing, e.g. differences in contrast or vertical stripes.
!
Attention!
Printheads can be damaged!
Do not use sharp or hard objects to clean the printheads.
Do not touch protective glass layer of the printheads.
!
Attention!
Risk of injury from the hot printhead lines.
Ensure that the printheads have cooled down before starting cleaning.
Lift the printheads.
Remove media and transfer ribbon from the printer.
Clean printhead surfaces with special cleaning pen or a cotton swab dipped in pure alcohol.
Allow printheads to dry for 2–3 minutes before commissioning the printer.
20
20
7 Fault Correction
7.1 Types of Errors
The diagnostic system indicates on the screen if an error has occurred. The printer is set into one of the three possible error states according to the type of error.
State
Correctable error
Irrecoverable error
Display Key pause
flashes
cancel lights cancel
flashes
Remark
Critical fault -
Table 5 Error states
!
Attention!
State "Correctable error" :
The labels, which are printed by the lower printer but not yet printed by the upper printhead when the error occurs, cannot be repeated by the printer. So the amount of the printed label will be reduced within the print job.
If necessary print more labels in a new job.
If the print job contains counters, after pressing the pause key the print job would be resumed with erroneous counter values.
Quit the print job with the cancel key.
Start a new print job with adapted counter values.
21
7.2 Problem Solution
Problem
Transfer ribbon creases
Print image has smears or voids
Cause
Transfer ribbon deflection not adjusted
Transfer ribbon too wide
Printhead is dirty
Remedy
Adjust the transfer ribbon deflection.
Use a transfer ribbon slightly wider than the width of label.
Clean the printhead
Temperature too high
Unsuitable combination of labels and transfer ribbon
Decrease temperature via software.
Use different type of ribbon.
Thermal printing is chosen in the software Change to thermal transfer printing.
Printer does not stop after transfer ribbon runs out
Printer prints a sequence of characters instead of the label format
Printer transports label media, but transfer ribbon does not move
Printer is in ASCII dump mode
Transfer ribbon incorrectly inserted.
Unsuitable combination of labels and transfer ribbon
Printhead is dirty Vertical white lines in the print image
Print image is irregular, one side is lighter
Table 6 Problem solution
Printhead is defective (failure of heat elements)
Printhead is dirty
Cancel the ASCII dump mode.
Check and, if necessary, correct the transfer ribbon web and the orientation of the label side.
Use different type of ribbon.
Clean the printhead
Change the printhead.
Service Manual.
Clean the printhead
22
7 Fault Correction
7.3 Error Messages and Fault Correction
Error message
ADC malfunction
Barcode error
Cause
Hardware error
Barcode too big The barcode is too big for the allocated area of the label
Battery low
Battery of the PC card is flat
Buffer overflow
The input buffer memory is full and the computer is still transmitting data.
Card full
Invalid barcode content, e.g. alphanumeric characters in a numerical barcode
No more data can be stored on the memory card
Remedy
Switch the printer off and then on.
If error recurs call service.
Correct the barcode content.
Reduce the size of the barcode or move it.
Replace battery in the PC card.
Use data transmission via protocol
(preferably RTS/CTS).
Replace card.
Cutter blocked Cutter cannot return into its home position and stays in an undefined position
No cutter function
Switch off the printer. Remove material.
Switch on the printer. Restart print job.
Change material
Switch the printer off and then on.
If error recurs call service.
Press the cancel key.
Change material.
Cutter jammed The cutter is unable to cut the labels but is able to return into its home position
Device not conn.
Programming addresses a non-existent device
File not found
Requested file is not on the card
Font not found Error with the selected download font
Either connect this device or correct the programming.
Check the contents of the card.
Cancel current print job, change font.
FPGA malfunction
Head error
Hardware error
Hardware error
Switch the printer off and then on.
If error recurs call service.
Switch the printer off and then on.
If error recurs replace printhead.
Lock printhead.
Head open
Head too hot
Invalid setup
Printhead not locked
Printhead is overheated
Error in the configuration memory
After pausing the print job will be continued automatically. If the fault recurs repeatedly, reduce the heat level or the print speed via software.
Re-configure printer.
If error recurs call service.
Memory overflow
Name exists
No DHCP server
No label found
No label size
No Link
No record found
Current print job contains too much information, e.g. selected font, large graphics
Duplicate usage of field name in the direct programming
The printer is configured for DHCP, but there is no DHCP server, or the DHCP server is not currently available.
Printer is loaded with continuous paper, but the software is set on labels
Cancel current print job.
Reduce amount of data to be printed.
Correct programming
Switch off DHCP in the configuration, and assign a fixed IP address.
Please contact your network administrator.
The label format as set in the software does not correspond with the real label format
Cancel current print job.
Change the label format set in the software.
Restart print job.
Cancel current print job.
Change the label format set in the software.
Restart the print job.
Check programming.
The format size is not defined in the programming.
No network link
Refers to the optional memory card; database access error
Check network cable and connector.
Please contact your network administrator.
Check programming and card contents.
22
22
7 Fault Correction
Error message
No SMTP server
Cause
The printer is configured for SMTP, but there is no SMTP server, or the SMTP server is not currently available.
Remedy
Switch off SMTP in the configuration.
Caution! Then a warning cannot be sent by e-mail (EAlert).
Please contact your network administrator.
Switch off Timeserver in the configuration.
Please contact your network administrator.
No Timeserver
Out of paper
Timeserver is selected in the configuration, but there is no Timeserver, or the
Timeserver is not currently available.
Out of label roll
Error in the paper feed
Load labels.
Check media feed.
Out of ribbon
Transfer ribbon melted during printing
The printer is loaded with thermal labels, but the software is set to transfer printing
Cancel current print job.
Change the heat level via software.
Clean the printhead
Load transfer ribbon
Restart print job.
Cancel current print job.
Set software to direct thermal printing.
Restart print job
Protocol error
USB error
Device stalled
Printer has received an unknown or invalid command from the computer.
A USB device has been detected, but it is not working.
Press the pause key to skip the command or press the cancel key to cancel the print job.
Read error Read error when reading from the memory card
Card not formatted,
Type of card not supported
Check data of the card.
Backup data, reformat card.
Remove ribbon Transfer ribbon is loaded although the printer is set to direct thermal printing for direct thermal printing remove ribbon for thermal transfer printing set the printer in the configuration or in the software to transfer printing
Structural err.
Error in the file list of the memory card, data access is uncertain.
Format memory card.
Unknown card Format card, use different type of card.
Do not use the USB device.
USB error
Too much current
Out of transfer ribbon
The USB device consumes too much current.
Failure to detect USB device
Insert new transfer ribbon.
Do not use the USB device.
Do not use the USB device.
USB error
Unknown device
Voltage error Hardware error Switch the printer off and then on.
If error recurs call service.
It is shown which voltage has failed. Please note.
Repeat the write process, reformat card.
Write error Hardware error
Write protected PC card write protection is activated.
Wrong revision
Error when updating the firmware.
Firmware not compatible with the hardware version
Deactivate the write protection.
Load the compatible firmware.
Table 7 Error Messages and Fault Correction
23
24
8 Media
8.1 Media Dimensions
Fig. 18 Media dimensions
Dim.
Designation Dim. in mm
C Media width
Q Media thickness
Height of material passage
H
V
Print zone height
Feed length
4 - 110
0,055 - 0,8
4,5
20 - 2000
> 20
HC Cut length with cutter CU4 with perforation cutter PCU4
> 20
> 20
HP Perforation length > 20
•
Note the bending stiffness ! Material must be flexible to follow the radius of the print roller !
Table 8 Media dimensions
24
24
8 Media
8.2 Device Dimensions
Gap Sensor
& Reflective Sensor
Printhead 2 (lower)
Printhead 1 (upper)
Cut edge
Fig. 19 Device dimensions
Dim.
Designation
IC Distance printhead - cut edge with cutter CU4 with perforation cutter PCU4 with stacker ST4
K Print width
SX
Distance gap/reflective sensor - middle of media track i.e. permissible distance of reflex or cut-out marks from the middle of the material
SY1
Distance gap/reflective sensor - printhead 1 (upper)
SY2
Distance gap/reflective sensor - printhead 2 (lower)
UO Distance printhead 2 (lower) - printhead 1 (upper)
Table 9 Device dimensions
Dim. in mm
XD4M XD4T
18,8
19,5
35,3
105,6
-53 - ±0
45,6
46,3
62,1
132,4
69,8
62,6
25
26
8 Media
8.3
Reflex Mark Dimensions
Fig. 20
Reflex mark dimensions
Dim.
Designation
H
A
Print zone height
Print zone distance
V Feed length
L
Width of reflex mark
M Height of reflex mark
X Distance mark - middle of media track
= Distance gap/reflective sensor - middle of media track
Y Sensor recognized virtual print zone front edge
• Reflex marks must be on the back side of the material (liner).
•
Material sensor for reflex marks on the top side on request.
•
Specification is valid for black marks.
• Recognition of colored marks may fail.
Preliminary tests are needed.
Table 10
Reflex mark dimensions
Dim. in mm
5 - 1000
> 2
> 7
> 5
3 - 10
-53 - ±0
Front edge of mark
26
26
8 Media
8.4 Cut-out Mark Dimensions
Fig. 21 Cut-out mark dimensions
Dim.
Designation
H
A
Print zone height
Print zone distance
V Feed length
N Width of cut-out
P Height of cut-out
X Distance cut-out - middle of media track
= Distance gap/reflective sensor - middle of media track
Y Sensor recognized virtual print zone front edge with gap sensor recognition
Table 11 Cut-out mark dimensions
Marginal cut-out Long hole cut-out Rectangular cut-out
Dim. in mm
5 - 1000
> 2
> 7
> 5
2 - 10
-53 - ±0
Rear edge cut-out
Circular cut-out
Not recommended !
Fig. 22 Samples for cut-out marks
27
28
9 Licences
9.1 Reference to the EU Declaration of Conformity
The printers of the XD series comply with the relevant fundamental regulations of the EU Rules for Safety and Health:
• Directive 2014/35/EU relating to electrical equipment designed for use within certain voltage limits
• Directive 2014/30/EU relating to electromagnetic compatibility
• Directive 2011/65/EU on the restriction of the use of certain hazardous substances in electrical and electronic equipment
28
EU Declaration of Conformity
https://www.cab.de/media/pushfile.cfm?file=2689
9.2 FCC
NOTE : This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. The equipment generates, uses, and can radiate radio frequency and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user may be required to correct the interference at his own expense.
28
10
B
Index
Backfeed...........................................17
C
Cleaning
Cleaning information.........................20
Connecting .........................................8
Contents of delivery ............................8
Control panel ......................................9
Correctable error ..............................10
Critical error ......................................10
Cut Mode ..........................................17
Cut-out marks ...................................27
D
Designing the print image ................. 17
Device dimensions ...........................25
Device overview .................................6
E
Environment .......................................5
Errors
correction .................................... 22
display ......................................... 21
messages ................................... 22
G
Graphic display ...................................9
H
I
Head locking system, setting ............ 16
Help calling ....................................... 11
Hold-down ..........................................6
Identical images................................17
Important information..........................4
Intended use .......................................4
Irrecoverable error ............................10
K
Key
L
Lithium battery ....................................5
Loading media ..................................12
Loading media from roll .................... 12
Loading transfer ribbon..................... 15
Loss of data ......................................19
Loss of material ................................18
M
Material sensor
setting ......................................... 13
N
Navigator pad .....................................9
O
Offline menu ..................................... 11
P
Pause ...............................................10
Pause on media low .........................19
Power save mode .............................10
Power supply ......................................5
Printer states ....................................10
Printhead
cleaning ...................................... 20
damage ....................................... 17
Printing label .....................................10
Print roller, cleaning ..........................20
Problem solution ...............................21
R
Ready ...............................................10
Reflex marks.....................................26
Ribbon deflection, setting .................16
RS232 interface ................................18
S
Safety instructions ..............................5
Service work .......................................5
Setting-up ...........................................8
Supply voltage ....................................8
Switching on .......................................8
Symbol displays..................................9
U
Unpacking...........................................8
V
Voltage................................................5
W
Warning stickers .................................5
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