Clear-Com Station-IC User Guide
Clear-Com Station-IC is an easy-to-use mobile intercom client, providing a fast and convenient connection to your Eclipse HX or LQ Series intercom system. With just a few clicks you will be able to communicate with your team no matter where you are and share vital information in real time. Station-IC seamlessly integrates with your existing intercom system, enabling you to stay connected and in control, boosting team efficiency and productivity.
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User Guide
Station-IC User Guide
Part Number: PUB-00051 Rev A
March 23, 2021
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User Guide | Station-IC™
Document reference
Station-IC™ User Guide
Part Number: PUB-00051 Rev A
Legal disclaimers
Copyright © 2021 HME Clear-Com Ltd
All rights reserved
Clear-Com, the Clear-Com logo, and Clear-Com Concert are trademarks or registered trademarks of HM Electronics, Inc.
The software described in this document is furnished under a license agreement and may be used only in accordance with the terms of the agreement.
The product described in this document is distributed under licenses restricting its use, copying, distribution, and decompilation / reverse engineering. No part of this document may be reproduced in any form by any means without prior written authorization of Clear-Com, an HME
Company.
Clear-Com Offices are located in California, USA; Cambridge, UK; Dubai, UAE; Montreal,
Canada; and Beijing, China. Specific addresses and contact information can be found on Clear-
Com’s corporate website: www.clearcom.com
Clear-Com contacts:
Americas and Asia-Pacific Headquarters
California, United States
Tel: +1 510 337 6600
Email: [email protected]
Europe, Middle East, and Africa Headquarters
Cambridge, United Kingdom
Tel: +44 1223 815000
Email: [email protected]
China Office
Beijing Representative Office
Beijing, P.R. China
Tel: +8610 59000198/59002608
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Table of contents
1 Introduction to Station-IC
2 Installing Station-IC
2.1 Example EHX configuration:
3 Station-IC Licenses
4 Installing and Applying Licenses Online (Recommended)
5 Installing and Applying Licenses (file-based)
6 The Startup Screen
6.1 To begin using Station-IC:
7 Configuring Station-IC
7.1 Configuring General Settings
8 Using Station-IC
9 Troubleshooting
10 Technical Specifications
10.3 Audio Controls and Indications
User Guide | Station-IC™
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10.6 Minimum System Requirements
10.9 Network Specifications (Version 1.0)
User Guide | Station-IC™
1
User Guide | Station-IC™
Introduction to Station-IC
Station-IC is a desktop application available for Microsoft ® Windows ® and Apple ® macOS ® computers which enables them to operate as a mobile intercom client for Eclipse HX (EHX) matrix systems and LQ Series interfaces.
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For information about the Station-IC software version, click
A screen appears with software version information.
, and then About .
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User Guide | Station-IC™
Click on the image below to receive notifications when new software or firmware is available.
To access the Station-IC User Guide, click , and then User Guide .
2
Note:
2.1
User Guide | Station-IC™
Installing Station-IC
To install Station-IC on your PC or Mac, download it from the Clear-Com website and install.
Be sure to enable Station-IC to pass through the system firewall.
Station-IC is in demo mode until you purchase and install a license, available from your Clear-Com partner.
See
Installing and Applying Licenses Online (Recommended) on page 11
Before you can connect to the host intercom system with your mobile client, you must first setup connection details in the target software user interface. Station-IC connects to the host system using a profile. You will need:
User credentials: l
User ID l
Password
Network: l
IP address for the system you are connecting to
Example EHX configuration:
IP port options (User ID and Password)
Note: The port type must be Mobile Client in the host software.
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E-IPA Card Properties (IP address)
User Guide | Station-IC™
For more information on setting up the host system for Station-IC see: l
The Station-IC Knowledge Center (https://www.clearcom.com/station-ic-knowledgecenter) l
Eclipse HX EHX User Guide and the LQ Series User Guide available from the Clear-Com website.
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3.1
User Guide | Station-IC™
Station-IC Licenses
Event Licenses - for time limited use l
ST-IC-1W : 1 user, 1 week l
ST-IC-1M : 1 user, 1 month
Subscription Licenses - for ongoing operation l
ST-IC-1Y Subscription Initiation: 1 user, 1 year l
ST-IC-ADD1Y Subscription Extension: 1 user, +1 year
Subscription License Bundles - for use on multiple computers l
ST-IC-8-1Y Subscription Initiation: 8 users, 1 year l
ST-IC-8-ADD1Y Subscription Extension: 8 users, +1 year
The following apply: l
Subscription licenses can be transferred between computers. Event licenses cannot be transferred.
l
Event licenses activate and start depleting on first connection to the intercom system.
Subscription licenses start depleting following initial activation. The remaining time does not stop while you are transferring subscription licenses.
l
An extension license will start from the time the subscription license lapsed.
l
Multiple extensions can be installed at the same time. For example, for 3 years continuous use, install 1 Subscription Initiation and 2 Subscription Extensions. Subscription Initiation is installed before the extension.
l
One event license can be installed on a computer at any one time, additional licenses will overwrite the first. If you wish to extend your event license, wait until it has expired and then install a new one.
l
If you wish to use an event license on a computer that has previously hosted an initiation/subscription license, you must remove the subscription license before installing the event license. See
Re-Hosting a License on page 13
Obtain a license
To obtain licenses for Station-IC, contact your Clear-Com partner. Once you have purchased your license(s), Clear-Com will send a license Ticket ID containing licenses codes to you.
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User Guide | Station-IC™
Licenses are activated by you using a Cloud-based 'WebDepot' which transfers selected licenses from the license ticket to the 'CodeMeter' license container (a software application) that runs on your computer. This process is described in the following section in this document.
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User Guide | Station-IC™
Installing and Applying Licenses Online (Recommended)
1. Download Station-IC from the Clear-Com website. Station-IC will open in demo mode.
2. Install the license manager (CodeMeter) by clicking the install icon. CodeMeter runs in the background on your PC, holding your licenses.
Note: After CodeMeter is installed, the install icon is no longer visible.
3. Once CodeMeter is installed on your computer, go to Settings in Station-IC and launch
License with Ticket ID . (Trial Code is for factory service use only).
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User Guide | Station-IC™
4. The online WebDepot opens. Copy and paste your Ticket ID, and click Next.
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5. You will see the purchased licenses available to you on the license ticket. These licenses are managed by the WebDepot. Press Activate Licenses . Select the license(s) you wish to install on your computer, then select Activate Selected Licenses Now . Following the license transfer, Station-IC will be licensed and no longer in demo mode.
4.1
User Guide | Station-IC™
Re-Hosting a License
A license can be removed from a computer and returned to the license ticket using the Web Depot where it will be available to install on a different computer using the steps outlined above. The license ticket can then be used for another computer. To re-host a license go to Settings>Launch with Ticket ID (step 3). You will need your Ticket ID to do this.
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5 Installing and Applying Licenses (file-based)
User Guide | Station-IC™
If your computer does not have internet access, it is possible to transfer the licenses using a
Transfer Protocol. You will obtain a container for the license files from CodeMeter, installed on the computer that needs to be licensed, and load it with a license from the license ticket using the
WebDepot.
Note: For information on how to install and apply licenses when you have internet access
(recommended), see
Installing and Applying Licenses Online (Recommended) on page 11 .
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1. From CodeMeter Control Center, click License Update .
User Guide | Station-IC™
2. Click Next .
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3. Select Create license request , and then click Next .
User Guide | Station-IC™
4. Navigate to a location where you want to save the file. Click Commit .
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5. Click Finish .
User Guide | Station-IC™
6. Enter your Ticket in WebDepot , and then click Activate Licenses .
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7. Click File-based license .
User Guide | Station-IC™
8. Select the license you want to activate, and then click Choose File .
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9. Select the .WibuCmRaC
file that you saved earlier.
User Guide | Station-IC™
10. Click Start Activation Now .
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11. Click Download License Update File Now .
User Guide | Station-IC™
12. Click Next .
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User Guide | Station-IC™
13. From CodeMeter Control Center, select Import license update , and then click Next .
14. Select the .WibuCmRaU
file that you downloaded in step 9, and then click Commit .
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15. Click OK .
16. Click on the highlighted link.
User Guide | Station-IC™
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17. Save this new .WibuCmRaC
file, and then click Commit .
User Guide | Station-IC™
18. Click Finish .
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User Guide | Station-IC™
19. From the WebDepot Control Center, click Choose File and pick the last .WibuCmRaC
file.
Click Upload Receipt Now .
20. A final confirmation screen appears.
6 The Startup Screen
When you open Station-IC, the Startup screen appears:
User Guide | Station-IC™
6.1
6.2
To begin using Station-IC:
1. Select Start . You will connect to the device specified by the selected profile. On first connection this will be the Clear-Com demo system or, in normal usage, the system last connected to.
Changing profiles
Click the profile selection drawer to see other profiles. Available profiles: 2 x Eclipse, 2 x LQ.
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User Guide | Station-IC™
Note: You may wish to edit the selected profile. See
Configuring Station-IC on page 27
.
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7
7.1
User Guide | Station-IC™
Configuring Station-IC
You can configure Station-IC as follows: l
General Settings. This includes audio input and output devices such as microphones and loudspeakers. It also includes audio quality settings, notifications, links to licensing tools and data usage diagnostics.
l
Profiles. A profile is a collection of settings including user credentials, network address and port number, that enable you to connect with the required intercom host system. Profile settings must match corresponding settings in the host intercom system.
Configuring General Settings
To configure Station-IC general settings:
1. Click on the Settings icon, The Settings dialog screen appears
Note:
2. Ensure that the General tab is selected. Edit the settings as required, and then select Done .
Click the dropdown arrow to select Input and Output audio devices from those available on your
PC. Click Test to make sure that the audio devices are functioning.
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Note:
7.2
User Guide | Station-IC™
Echo Cancellation can reduce echo and thus improve audio quality.
Far End Silence suppression, by stopping transmission when there is no audio on the line, can reduce your bandwidth consumption to the host intercom system.
Configuring Profiles
To configure a profile:
1. Click on the Settings icon, The Settings dialog screen appears:
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2. Ensure that the Profiles tab is selected.
3. Edit the settings as required by the host intercom system, and then select Done .
Network type
Description/comments
LAN
WAN
Internet
LANs (Local Area Networks) usually cover a small area, such as an office, single building or business.
WANs (Wide Area Networks) cover a broad area and may include any number of local area networks (LANs).
Global network that may be used to connect local networks in various locations
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User Guide | Station-IC™
Network type
Description/comments around the world.
EHX managed
Station-IC follows the port settings set in the EHX configuration software.
8
8.1
User Guide | Station-IC™
Using Station-IC
The Keysets Screen
When you connect to the device specified in your selected profile, the Keysets screen appears.
You can have up to 23 keysets.
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8.2
User Guide | Station-IC™
Select Operation Mode
You can use Station-IC in two modes:
Normal Mode - you can resize the screen to any required size. The keysets will responsively adjust to fit the screen size.
Compact Mode - a small screen containing up to six keysets floats on top of the programs on the user's desktop. You can position the compact screen as required. This enables you to use Station-
IC while you use your main screen for other applications. This screen appears on top of any other applications that are open.
8.3
To select Compact Mode, click the icon.
To return to Normal mode, click the icon.
Using Keysets
A keyset is a set of controls associated with an audio assignment that enables you to communicate with an endpoint user or a conference/partyline. For example, you can talk or listen to an intercom panel, or take part in a conference (partyline) group. Keysets can also be used to input to interruptible foldbacks (IFBs), controls such as call signals, GPIO and logic functions, and interface ports.
Each keyset can have: l
A green Listen key l
A red Talk key l
A volume indicator l
A label that identifies the keyset
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8.3.1
Front View of Keyset
User Guide | Station-IC™
8.3.2
Back View of Keyset
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8.3.3
Note:
Note:
User Guide | Station-IC™
Using Talk and Listen Keys
Select the Red Talk or Green Listen key to talk or listen respectively.
When a Talk or Listen key is active, it is highlighted as follows, and .
If you select Talk or Listen with a brief mouse click the key will latch. This means that the Talk or
Listen function remains active until you click the button again to deselect it.
If you click and hold the Talk or Listen key, the key remains active until you release it. You will see
Talk/Listen latch indicators at the top of the screen.
8.3.4
Eavesdropping
When another user has a key latched to listen to you, you will see an eavesdropping icon in the top bar. This shows you that someone is listening.
8.3.5
8.3.6
Adjusting Volume
To adjust the volume, click , and then use the green slider control to adjust the audio volume.
Muting microphones and loudspeakers
To mute all microphone and loudspeakers across all the keysets:
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8.3.7
8.3.8
Click on or
User Guide | Station-IC™ respectively. When all the microphones or all the loudspeakers are muted the icons display with line across them,
Call Signal and then click To send a call signal, click
Tally Icons
Tally Icon
Quaver
Audio presence tally
.
Indication
Microphone
In-use tally
Checkmark
Panel connected tally
8.3.9
Using the Reply Key
The Reply Key is located in the footer area of the Keysets screen. To view this area, click as shown below.
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User Guide | Station-IC™
Note:
The footer area expands to show the Reply key.
If you receive a call, the footer area will automatically expand and the Reply key will flash and display the name of the caller. When the call ends, the footer area will collapse.
Use the arrows (<>) to navigate through stacked calls on the Reply key. X clears the stack.
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8.3.10
User Guide | Station-IC™
Control Key
Keysets can be configured in the host intercom system to send a control (General Purpose
Output) to an external system. This allows you to control an external appliance such as an on-air light.
8.3.11
Alternative Key Configuration
Keysets do not have to be configured in the host intercom software to have two keys. They can have listen, talk, both or none.
8.3.12
Using Compact Mode
To make any keyset appear in Compact Mode, click the Favorite icon at the top-right hand side of the keyset. Click the icon again to remove it from Compact Mode.
Favorite keysets have a Star icon at the top-right hand side of the keyset.
When in compact mode, the name of the key is shortened to two letters or digits, using the first letters of the first and last word, or the first letter and digit.
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Note:
User Guide | Station-IC™
Talk (red indication) and listen (green indication) latched keys are indicated by a triangle, as well as the talk-latch indicators (the red/green bars).
A listen only key will show green in compact mode.
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9
9.1
9.2
9.3
User Guide | Station-IC™
Troubleshooting
Ways to resolve any problems that may arise with Station-IC.
Connecting to the Matrix
In Settings/Connections , check: l
Username l
Password (passwords are case sensitive) l
DNS Name or IP Address of the host intercom system l
Host intercom system network TCP/UDP port (default 6001)
Network Issues
If your network connection to the host intercom system fails: l
Check if you can ping the host intercom system l
If you can ping the host intercom system but cannot connect, the problem may be that the port that Station-IC uses on your local network is blocked. Check with your network administrator.
l
If the problem is not with the network, it may be that your network connection is not providing enough bandwidth to support Station-IC (140 kb/s).
Configuration Issues
Are you connecting to your own host intercom system? If you are connecting to your own Eclipse matrix or LQ unit, and the issue is not with your local firewall (the port is closed) then check the following details with your system administrator: l
Hardware: is an IVC-32-HX or an E-IPA-HX card installed and configured on the matrix?
l
Software: is the matrix running on Eclipse EHX 12.1 or above? Is the LQ unit (all the units if you are connecting to a Link-Group) running LQ 4.2 or above?
l
Eclipse configuration: is the Station-IC client correctly configured in this system?
l
Check that the firewalls are configured to allow Station-IC to access. This includes the firewalls set on your PC and those set on the host intercom system.
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9.4
9.4.1
9.4.2
9.5
l
User Guide | Station-IC™
LQ only: Role allocation; is another Role user still logged in to your Station-IC client? LQ
(not EHX) is Role based. A Role may have many users, but only one user can log in to the
Station-IC client at one time.
Poor Audio
This is caused by unreliable IP infrastructure. Query your IP provider and make sure that your network resources are suitably configured.
Audio Delay
This fault is due to the inherent delay between the matrix and Station-IC. But certain devices may make this worse if they do not support low latency. Check your device capabilities under Settings.
Unwanted Echo
Some devices do not support acoustic echo cancellation (AEC) when in speaker mode. If one party has a device that does not support AEC, make sure that he uses a headset. Ask the other party to check his device capabilities under Settings.
Any Other Issues
Please consult the Clear-Com solution finder: Clear-Com Solution Finder.
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10
10.1
10.2
10.3
Technical Specifications
Software Applications
Host Connection Profiles
Software Applications
Eclipse: 2
LQ: 2
Audio Settings
Audio Settings l
Assignment to any operating system input and output l
Audio test capability for computer audio l
Audio level meters l
Far-end Silence Suppression l
Echo Cancellation
Audio Controls and Indications
Audio Controls and Indications l
Talk/Listen indication and level meter l
Talk/Listen master mute l
Listen level per key/keyset l
Eavesdropping indication l
In-use-Tally indication l
Master level and balance by operating systems
User Guide | Station-IC™
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10.4
10.5
10.6
User Guide | Station-IC™
Keys/Keysets
Number
Assignable
Talk/Listen
Listen
Number of Reply Key/Reply Call Key
Keys/Keysets
23 talk, listen and controls in EHX/LQ
Tap to latch (if allowed), push for momentary
Individual Level Control
Call signal indication
Presence Indication
1. Hidden by default, pops up and provides system notification
Character Support
Character Support
Arabic, Cyrillic, Hangeul, Hebrew, Hiragana, Kanji, Katakana and Latin
Minimum System Requirements
Host System
Windows
MacOS
Minimum System Requirements
Eclipse 12.1 or above with E-IPA (or IVC-32)
Please contact your Clear-Com representative for use with older Eclipse versions
LQ: 4.2 or above
Version 8 (minimum), Version 10 or above
(recommended)
Computer and Processor: 1.6 GHz, 2 core
(min)
Memory: 4.0 GB RAM (min)
Hard Disk: 3.0 GB (available)
Display: 1024 x 768 (min)
Version: 10.14 (min), 10.16+ (recommended)
Computer and processor: Intel Duo Core
Processor (min), Apple M1
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10.7
10.8
User Guide | Station-IC™
Minimum System Requirements
Memory: 4.0 GB RAM (min)
Hard disk: 1.5 GB (available)
Display: 1280 x 800 (min)
Audio
Audio Encoding
Frequency Response
Audio
G.722 – Wideband - 7 kHz audio-coding within
64 kbit/s
50Hz-7kHz
Latency
Latency
Latency is measured on local network with user selected network presets which induce latency with processing and Forward Error Correction for network resilience. Measurements are averages that include inline adaptive Echo Cancellation and Silence Suppression. Final latency performance is heavily dependent on configuration, computer, audio peripherals and network.
Windows
MacOS
Station-IC to 4-wire: LAN 85 ms, WAN 92 ms,
Internet 117 ms
4-wire to Station-IC: LAN 135 ms, WAN 158 ms, Internet 216 ms
Station-IC to Station-IC: LAN 220 ms, WAN
245 ms, Internet 333 ms
Station-IC to 4-wire: LAN 109 ms, WAN 115 ms, Internet 145 ms 4-wire to Station-IC: LAN
85 ms, WAN 107 ms, Internet 177 ms Station-
IC to Station-IC: LAN 185 ms, WAN 205 ms,
Internet 305 ms
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10.9
10.10
User Guide | Station-IC™
Network Specifications (Version 1.0)
Network Protocols
Network Connectivity
Network Specifications
Ethernet IPv4 – Unicast Audio and Control
Layer 3 – IP Routable
DNS – Domain Name Server
HTTP – License Transfer
HTTPS – Optional Usage Data / Diagnostic
Service
RTP – Audio Transport
G722 – Audio Codec
AES-128 – Audio and Control Encryption
Ethernet, Wi-Fi, 3G, 4G, LTE (as available on device)
Network Ports
Unicast
Bandwidth
Network Jitter Tolerance
QoS Tags
Network Ports
Port 443 TCP – Optional Usage Data to
Diagnostic Service
Port 6001(configurable) TCP – System
Management to/from Station-IC
Port 6001(configurable) UDP – Audio Streams to/from Station-IC
Port 8080 TCP – Online Licensing Activation to/from CodeMeter
140 kbps from Eclipse/LQ to Station-IC 140 kbps from Station-IC to Eclipse/LQ With Farend Silence Suppression and bidirectional
Forward Error Correction
Eclipse: Station-IC: LAN: <=160ms, WAN: <=
400ms, Internet: <= 600ms
E-IPA: Configurable LAN: <=12ms, WAN: <=
120ms, Internet: <= 200ms
DSCP=41, Assured Forwarding (AF)
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10.11
User Guide | Station-IC™
Privacy
Station-IC optionally collects usage data to troubleshoot and continuously improve the application.
The data collected is limited to Station-IC and the use of connected equipment and is transferred to Clear-Com managed diagnostics cloud servers. The data collected does not include any content or personal data. The data collected is stored and managed according to the Clear-Com
Privacy Policy. Data-Usage and related communication to Clear-Com diagnostic cloud services can be disabled by the customer.
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