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Maintenance & Service Guide
HP Compaq 8200 Elite All-in-One Business PC
© Copyright 2011, 2013 Hewlett-Packard
Development Company, L.P. The information contained herein is subject to change without notice.
Microsoft and Windows are trademarks of
Microsoft Corporation in the U.S. and other countries.
The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
This document contains proprietary information that is protected by copyright.
No part of this document may be photocopied, reproduced, or translated to another language without the prior written consent of Hewlett-Packard Company.
Maintenance & Service Guide
HP Compaq 8200 Elite All-in-One Business
PC
Second Edition (April 2013)
First Edition (August 2011)
Document Part Number: 670568-002
About This Book
WARNING!
Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life.
CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information.
NOTE: Text set off in this manner provides important supplemental information.
iii
iv About This Book
Table of contents
v
vi
vii
viii
1 Product Features
Overview
Figure 1-1 HP Compaq 8200 Elite All-in-One Business PC
The HP Compaq 8200 Elite All-In One Business PC offers the following features:
● Integrated All-in-One form factor
● 23-inch diagonal widescreen, full HD, LED, anti-glare display
● Adjustable tilt
● Second generation Intel® Core™ i processors and Intel Pentium processors
● Intel Q67 chipset
● Windows 7 Professional 32- or 64-bit, FreeDOS, or FreeLnx operating system
● Integrated Intel HD Graphics
● Integrated Gigabit Network Connection
● Up to 8 GB of DDR3 SDRAM memory
Overview 1
● Up to 1-TB hard drive, 320-GB Self Encrypting Drive, or 160-GB solid state drive
● HP Blu-ray Combo Drive
● 6-in-1 Media Card Reader
● 6 USB ports
● 150W, 90% efficient external, active PFC power adapter
● 1.3-MP webcam, microphone, and stereo speakers
● HP 802.11 a/b/g/n PCIe Minicard Wireless Module and Bluetooth® Combo available as an option
● High-definition audio support, internal stereo speakers, microphone and headphone ports
● Certifications: UL, CSA, FCC Compliance, ENERGY STAR®, EPEAT® Silver, EUP Lot6 Tier2
● HP USB Keyboard and HP USB Optical Scroll Mouse
● Software: HP ProtectTools12; Microsoft® Office 2010 Preloaded - Purchase Key13, HP Power
Assistant14, Norton Internet Security 201115, PDF Complete Corporate Edition
2 Chapter 1 Product Features
Front Components
Figure 1-2 Front Components
Table 1-1 Front Components
Component
(1)
(2)
(3)
Webcam
Single microphone array
23-inch diagonal 16:9 widescreen LED-backlit full HD
LCD display
Component
(4)
(5)
Power button and LED
High-performance stereo speakers
Front Components 3
Side Components
Figure 1-3 Side Components
Table 1-2 Side Components
Component
(1)
(2)
(3)
(4)
(5)
HP 6-in-1 Media Card Reader
(2) USB 2.0 ports
Microphone/line in jack
Headphone jack
Optical drive activity LED
Component
(6)
(7)
(8)
(9)
Tray-load optical drive
Optical drive eject button
Brightness increase button
Brightness decrease button
(10) Hard drive activity LED
4 Chapter 1 Product Features
Rear Components
Figure 1-4 Rear Components
Table 1-3 Rear Components
Component
(1)
(2)
(3)
(4)
(5)
(6)
Drive access panel
Center access panel
Memory access panel
Optical drive location
Hard drive location
Memory location
Component
(7)
(8)
Security lock slot
Power connector with LED indicator
(9) RJ-45 Gigabit Ethernet port
(10) Stereo audio line out
(11) (4) USB 2.0 ports
Rear Components 5
Adjusting Tilt
Tilt the computer forward up to 5 degrees or backward up to 20 degrees to set it to a comfortable eye level.
Figure 1-5 Adjusting Tilt
6 Chapter 1 Product Features
2 Installing and Customizing the
Software
If your computer was not shipped with a Microsoft operating system, some portions of this documentation do not apply. Additional information is available in online help after you install the operating system.
NOTE: If the computer was shipped with Windows 7 loaded, you will be prompted to register the computer with HP Total Care before installing the operating system. You will see a brief movie followed by an online registration form. Fill out the form, click the Begin button, and follow the instructions on the screen.
CAUTION: Do not add optional hardware or third-party devices to the computer until the operating system is successfully installed. Doing so may cause errors and prevent the operating system from installing properly.
NOTE: Be sure there is a 10.2-cm (4-inch) clearance at the back of the unit and above the monitor to permit the required airflow.
Installing the Operating System
The first time you turn on the computer, the operating system is installed automatically. This process takes about 5 to 10 minutes, depending on which operating system is being installed. Carefully read and follow the instructions on the screen to complete the installation.
CAUTION: Once the automatic installation has begun, DO NOT TURN OFF THE COMPUTER
UNTIL THE PROCESS IS COMPLETE. Turning off the computer during the installation process may damage the software that runs the computer or prevent its proper installation.
NOTE: If the computer shipped with more than one operating system language on the hard drive, the installation process could take up to 60 minutes.
If your computer was not shipped with a Microsoft operating system, some portions of this documentation do not apply. Additional information is available in online help after you install the operating system.
Downloading Microsoft Windows Updates
1.
To set up your Internet connection, click Start > Internet Explorer and follow the instructions on the screen.
2.
Once an Internet connection has been established, click the Start button.
Installing the Operating System 7
3.
Select the All Programs menu.
4.
Click on the Windows Update link.
In Windows 7, the Windows Update screen appears. Click view available updates and make sure all critical updates are selected. Click the Install button and follow the instructions on the screen.
It is recommended that you install all of the critical updates and service packs.
5.
After the updates have been installed, Windows will prompt you to reboot the machine. Be sure to save any files or documents that you may have open before rebooting. Then select Yes to reboot the machine.
Installing or Upgrading Device Drivers (Windows systems)
When installing optional hardware devices after the operating system installation is complete, you must also install the drivers for each of the devices.
If prompted for the i386 directory, replace the path specification with C:\i386 , or use the Browse button in the dialog box to locate the i386 folder. This action points the operating system to the appropriate drivers.
Obtain the latest support software, including support software for the operating system from http://www.hp.com/support . Select your country and language, select Download drivers and software (and firmware) , enter the model number of the computer, and press Enter .
Accessing Disk Image (ISO) Files
There are disk image files (ISO files) included on your PC that contain the installation software for additional software. These CD image files are located in the folder C:\SWSetup\ISOs. Each .iso file can be burned to CD media to create an installation CD. It is recommended that these disks be created and the software installed in order to get the most from your PC. The software and image file names are:
● Corel WinDVD SD and BD – installation software for WinDVD – used to play DVD movies
● HP Insight Diagnostics OR Vision Diagnostics – software to perform diagnostic activities on your
PC
Protecting the Software
To protect the software from loss or damage, keep a backup copy of all system software, applications, and related files stored on the hard drive. Refer to the operating system or backup utility documentation for instructions on making backup copies of your data files.
8 Chapter 2 Installing and Customizing the Software
3 Computer Setup (F10) Utility
Computer Setup (F10) Utilities
Use Computer Setup (F10) Utility to do the following:
● Change factory default settings.
● Set the system date and time.
● Set, view, change, or verify the system configuration, including settings for processor, graphics, memory, audio, storage, communications, and input devices.
● Modify the boot order of bootable devices such as hard drives, optical drives, or USB flash media devices.
● Enable Quick Boot, which is faster than Full Boot but does not run all of the diagnostic tests run during a Full Boot. You can set the system to:
❑ always Quick Boot (default);
❑ periodically Full Boot (from every 1 to 30 days); or
❑ always Full Boot.
● Select Post Messages Enabled or Disabled to change the display status of Power-On Self-Test
(POST) messages. Post Messages Disabled suppresses most POST messages, such as memory count, product name, and other non-error text messages. If a POST error occurs, the error is displayed regardless of the mode selected. To manually switch to Post Messages
Enabled during POST, press any key (except F1 through F12 ).
● Establish an Ownership Tag, the text of which is displayed each time the system is turned on or restarted.
● Enter the Asset Tag or property identification number assigned by the company to this computer.
● Enable the power-on password prompt during system restarts (warm boots) as well as during power-on.
● Establish a setup password that controls access to the Computer Setup (F10) Utility and the settings described in this section.
● Secure integrated I/O functionality, including USB, audio, or embedded NIC, so that they cannot be used until they are unsecured.
● Enable or disable removable media boot ability.
Computer Setup (F10) Utilities 9
● Solve system configuration errors detected but not automatically fixed during the Power-On Self-
Test (POST).
● Replicate the system setup by saving system configuration information on a USB flash drive and restoring it on one or more computers.
● Execute self-tests on a specified ATA hard drive (when supported by drive).
● Enable or disable DriveLock security (when supported by drive).
Using Computer Setup (F10) Utilities
Computer Setup can be accessed only by turning the computer on or restarting the system.
To access the Computer Setup Utilities menu, complete the following steps:
1.
Turn on or restart the computer.
2.
Press Esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen.
NOTE: If you do not press Esc at the appropriate time, you must restart the computer and again press Esc when the monitor light turns green to access the utility.
3.
Press F10 to enter Computer Setup.
4.
A choice of five headings appears in the Computer Setup Utilities menu: File, Storage, Security,
Power, and Advanced.
5.
Use the arrow (left and right) keys to select the appropriate heading. Use the arrow (up and down) keys to select the option you want, then press Enter . To return to the Computer Setup
Utilities menu, press Esc .
6.
To apply and save changes, select File > Save Changes and Exit .
● If you have made changes that you do not want applied, select Ignore Changes and Exit .
● To reset to factory settings or previously saved default settings (some models), select
Apply Defaults and Exit . This option will restore the original factory system defaults.
CAUTION: Do NOT turn the computer power OFF while the BIOS is saving the Computer Setup
(F10) changes because the CMOS could become corrupted. It is safe to turn off the computer only after exiting the F10 Setup screen.
10 Chapter 3 Computer Setup (F10) Utility
Computer Setup—File
NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration.
Table 3-1 Computer Setup—File
Option
System Information
About
Set Time and Date
Flash System ROM
Replicated Setup
Default Setup
Description
Lists:
● Product name
● SKU number (some models)
● Processor type/speed/stepping
● Cache size (L1/L2/L3)
● Installed memory size/speed, number of channels (single or dual) (if applicable)
● Integrated MAC address for embedded, enabled NIC (if applicable)
● System BIOS (includes family name and version)
● Chassis serial number
● Asset Tracking Number
● ME Firmware Version
● ME Management Mode
Displays copyright notice.
Allows you to set system time and date.
Allows you to update the system ROM with a BIOS image file located on removable media.
Save to Removable Media
Saves system configuration, including CMOS, to a formatted 1.44-MB diskette, a USB flash media device, or a diskette-like device (a storage device set to emulate a diskette drive).
Restore from Removable Media
Restores system configuration from a diskette, a USB flash media device, or a diskette-like device.
Save Current Settings as Default
Saves the current system configuration settings as the default.
Restore Factory Settings as Default
Restores the factory system configuration settings as the default.
Applies the currently selected default settings and clears any established passwords.
Apply Defaults and
Exit
Ignore Changes and Exit
Save Changes and
Exit
Exits Computer Setup without applying or saving any changes.
Saves changes to system configuration or default settings and exits Computer Setup.
Computer Setup (F10) Utilities 11
Computer Setup—Storage
NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration.
Table 3-2 Computer Setup—Storage
Option
Device Configuration
Storage Options
Description
Lists all installed BIOS-controlled storage devices.
When a device is selected, detailed information and options are displayed. The following options may be presented:
Hard Disk : Size, model, firmware, serial number, connector color, SMART, translation mode.
Translation mode lets you select the translation mode to be used for the device. This enables the
BIOS to access disks partitioned and formatted on other systems and may be necessary for users of older versions of UNIX (e.g., SCO UNIX version 3.2). Options are Automatic, Bit-Shift, LBA
Assisted, User, and None.
CAUTION: Ordinarily, the translation mode selected automatically by the BIOS should not be changed. If the selected translation mode is not compatible with the translation mode that was active when the disk was partitioned and formatted, the data on the disk will be inaccessible.
Translation parameters (ATA disks only; this feature appears only when User translation mode is selected.): Allows you to specify the parameters (logical cylinders, heads, and sectors per track) used by the BIOS to translate disk I/O requests (from the operating system or an application) into terms the hard drive can accept. Logical cylinders may not exceed 1024. The number of heads may not exceed 256. The number of sectors per track may not exceed 63. These fields are only visible and changeable when the drive translation mode is set to User.
Default Values : Allows you to specify the default values for the Multisector Transfers, Transfer
Mode, and Translation Mode for ATA devices.
CD-ROM : Model, firmware, serial number, connector color. No emulation options available.
Removable Media Boot
Enables/disables ability to boot the system from removable media. Default is enable.
SATA Emulation
Allows you to choose how the SATA controller and devices are accessed by the operating system. There are two supported options: AHCI and IDE.
AHCI (default option) - Allows operating systems with AHCI device drivers loaded to take advantage of more advanced features of the SATA controller.
IDE - This is the most backwards-compatible setting of the two options. Operating systems usually do not require additional driver support in IDE mode.
NOTE: The AHCI device driver must be installed prior to attempting to boot from an AHCI volume. If you attempt to boot from an AHCI volume without the required device driver installed, the system will crash (blue screen).
12 Chapter 3 Computer Setup (F10) Utility
Table 3-2 Computer Setup—Storage (continued)
DPS Self-Test
Boot Order
Allows you to execute self-tests on ATA hard drives capable of performing the Drive Protection
System (DPS) self-tests.
NOTE: This selection will only appear when at least one drive capable of performing the DPS self-tests is attached to the system.
Allows you to:
● Specify the order in which EFI boot sources and legacy boot sources (such as a USB flash media device, hard drive, optical drive, or network interface card) are checked for a bootable operating system image. Each device on the list may be individually excluded from or included for consideration as a bootable operating system source.
● Specify the order of attached hard drives. The first hard drive in the order will have priority in the boot sequence and will be recognized as drive C (if any devices are attached).
Press F5 to disable a device. Press Enter to select a device. Press the arrow keys to drag a selected device.
NOTE: MS-DOS drive lettering assignments may not apply after a non-MS-DOS operating system has started.
Shortcut to Temporarily Override Boot Order
To boot one time from a device other than the default device specified in Boot Order, restart the computer and press F9 before the computer boots to the operating system. After POST is completed, a list of bootable devices is displayed. Use the arrow keys to select the preferred bootable device and press Enter . The computer then boots from the selected non-default device for this one time.
Computer Setup (F10) Utilities 13
Computer Setup—Security
NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration.
Table 3-3 Computer Setup—Security
Option
Setup Password
Power-On Password
Password Options
(Appears only if a power-on password or setup password is set.)
Device Security
USB Security
Description
Allows you to set and enable a setup (administrator) password.
NOTE: If the setup password is set, it is required to change Computer Setup options, flash the
ROM, and make changes to certain plug and play settings under Windows.
See the Desktop Management Guide for more information.
Allows you to set and enable a power-on password. The power-on password prompt appears after a power cycle. If the user does not enter the correct power-on password, the unit will not boot.
NOTE: This password does not appear on warm boots , such as Ctrl + Alt + Delete or Restart from Windows , unless enabled in Password Options (see below).
See the Desktop Management Guide for more information.
Allows you to:
● Lock legacy resources (appears if a setup password is set). Default is enable.
● Enable/Disable Setup Browse Mode (appears if a setup password is set) (allows viewing, but not changing, the F10 Setup Options without entering setup password). Default is enable.
● Specify whether the password is required for warm boot ( Ctrl + Alt + Delete ) (appears if a power-on password is set). Default is enable.
● Enable/disable network server mode (appears if a power-on password is set). Default is disable.
Allows you to set Device Available/Device Hidden for:
● Embedded Security Device
● System Audio
● Network Controller (some models)
● SATA0
● SATA1
Allows you to enable or disable groups of USB ports or individual USB ports. Default is device available.
● Front USB Ports
◦
◦ USB Port 1
USB Port 2
● Rear USB Ports
◦ USB Port 1
◦ USB Port 2
14 Chapter 3 Computer Setup (F10) Utility
Table 3-3 Computer Setup—Security (continued)
Slot Security
Network Boot
System IDs
◦
◦ USB Port 3
USB Port 4
● internal USB Ports
◦ USB Port 1
◦
◦ USB Port 2
USB Port 3
◦ USB Port 10
Allows you to disable or enable the PCI Express x1 slot. Default is enable.
Enables/disables the computer’s ability to boot from an operating system installed on a network server. (Feature available on NIC models only; the network controller must be either a PCI
Express expansion card or embedded on the system board.) Default is enable.
Allows you to update:
● Asset tag (18-byte identifier).
● Ownership tag (80-byte identifier displayed during POST).
● Chassis serial number or Universal Unique Identifier (UUID) number. The UUID can only be updated if the current chassis serial number is invalid. (These ID numbers are normally set in the factory and are used to uniquely identify the system.)
● Keyboard locale setting (for example, English or German) for System ID entry.
Computer Setup (F10) Utilities 15
Table 3-3 Computer Setup—Security (continued)
System Security
(some models: these options are hardware dependent)
DriveLock Security
Data Execution Prevention (some models) (enable/disable) - Helps prevent operating system security breaches. Default is enabled.
PAVP (Models with Blu-ray drives) (disabled/min/max) - PAVP enables the Protected Audio Video
Path in the Chipset. This may allow viewing of some protected high definition content that would otherwise be prohibited from playback. Selecting Max will assign 96 Megabytes of system memory exclusively to PAVP.
Virtualization Technology (VTx) (some models) (enable/disable) - Controls the virtualization features of the processor. Changing this setting requires turning the computer off and then back on. Default is disabled.
Virtualization Technology Directed I/O (VTd) (some models) (enable/disable) - Controls virtualization DMA remapping features of the chipset. Changing this setting requires turning the computer off and then back on. Default is disabled.
Intel TXT (LT) Support (some models) (enable/disable) - Controls the underlying processor and chipset features needed to support a virtual appliance. Changing this setting requires turning the computer off and then back on. Default is disabled. To enable this feature you must enable the following features:
● Embedded Security Device Support
● Virtualization Technology
● Virtualization Technology Directed I/O
Embedded Security Device (some models) (enable/disable) - Permits activation and deactivation of the Embedded Security Device. Changing this setting requires turning the computer off and then back on.
NOTE: To configure the Embedded Security Device, a Setup password must be set.
● Reset to Factory Settings (some models) (Do not reset/Reset) - Resetting to factory defaults will erase all security keys. Changing this setting requires turning the computer off and then back on. Default is Do not reset.
CAUTION: The embedded security device is a critical component of many security schemes. Erasing the security keys will prevent access to data protected by the Embedded
Security Device. Choosing Reset to Factory Settings may result in significant data loss.
OS management of Embedded Security Device (some models) (enable/disable) - This option allows the user to limit operating system control of the Embedded Security Device. Changing this setting requires turning the computer off and then back on. This option allows the user to limit OS control of the Embedded Security Device. Default is enable.
● Reset of Embedded Security Device through OS (some models) (enable/disable) - This option allows the user to limit the operating system ability to request a Reset to Factory
Settings of the Embedded Security Device. Changing this setting requires turning the computer off and then back on. Default is disable.
NOTE: To enable this option, a Setup password must be set.
Allows you to assign or modify a master or user password for hard drives. When this feature is enabled, the user is prompted to provide one of the DriveLock passwords during POST. If neither is successfully entered, the hard drive will remain inaccessible until one of the passwords is successfully provided during a subsequent cold-boot sequence.
NOTE: This selection will only appear when at least one drive that supports the DriveLock feature is attached to the system.
16 Chapter 3 Computer Setup (F10) Utility
Computer Setup—Power
NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration.
Table 3-4 Computer Setup—Power
Option
OS Power
Management
Hardware Power
Management
Thermal
Description
● Runtime Power Management— Enable/Disable. Allows certain operating systems to reduce processor voltage and frequency when the current software load does not require the full capabilities of the processor. Default is enabled.
● Idle Power Savings—Extended/Normal. Allows certain operating systems to decrease the processors power consumption when the processor is idle. Default is extended.
● USB Wake on Device Insertion (some models)—Allows system to wake from Standby on
USB device insertion.
● Unique Sleep State Blink Rates—Enable/Disable. This feature is designed to provide a visual indication of what sleep state the system is in. Each sleep state has a unique blink pattern. Default is disabled.
◦ S0 (On) = Solid green LED.
◦
◦
S3 (Stand By)= 3 blinks at 1Hz (50% duty cycle) followed by a pause of 2 seconds
(green LED) — repeated cycles of 3 blinks and a pause.
S4 (Hibernation)= 4 blinks at 1Hz (50% duty cycle) followed by a pause of 2 seconds
(green LED) — repeated cycles of 4 blinks and a pause.
◦ S5 (Soft Off) = LED is off.
NOTE: If this feature is disabled, S4 and S5 both have the LED off. S1 (no longer supported) and S3 use 1 blink per second.
● SATA Power Management—Enables or disables the SATA bus and/or device power management. Default is enabled.
● S5 Maximum Power Savings—Turns off power to all nonessential hardware when system is off to meet EUP Lot 6 requirement of less than 1 Watt power usage. Enabling this feature will disable any wake events and management devices while in S5. Default is disabled.
Displays the system fan speed (RPMs).
Computer Setup (F10) Utilities 17
Computer Setup—Advanced
NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration.
Table 3-5 Computer Setup—Advanced
Option
Power-On Options
BIOS Power-On
Bus Options
Onboard Devices
Heading
Allows you to set:
● POST mode (QuickBoot, Clear Memory, FullBoot, or FullBoot Every x Days).
◦ QuickBoot (default) = Do not clear memory or perform a memory test.
◦
◦ FullBoot = Memory test (count) on cold boot. Clears memory on all boots.
Clear Memory = No memory count on cold boot. Clears memory on all boots.
◦ FullBoot Every x Days = Memory count on 1st cold boot on or after the xth day. No more memory counts until 1st cold boot on or after x days. Clears memory on all boots.
● POST messages (enable/disable). Suppresses most POST messages, such as memory count, product name, and other non-error text messages. If a POST error occurs, the error is displayed regardless of the mode selected.
● Press the ESC key for Startup Menu (Enable/Disable). Default is enabled.
● After Power Loss (off/on/previous state): Setting this option to:
◦
◦ Power Off—causes the computer to remain powered off when power is restored.
Power On—causes the computer to power on automatically as soon as power is restored.
◦ Previous state—causes the computer to power on automatically as soon as power is restored, if it was on when power was lost.
NOTE: If you turn off power to the computer using the switch on a power strip, you will not be able to use the suspend/sleep feature or the Remote Management features.
● POST Delay (None, 5, 10 15, or 20 seconds). Enabling this feature will add a user-specified delay to the POST process. This delay is sometimes needed for hard disks on some PCI cards that spin up very slowly, so slowly that they are not ready to boot by the time POST is finished. The POST delay also gives you more time to select F10 to enter Computer (F10)
Setup.
● Remote Wakeup Boot Source (remote server/local hard drive). Default is Local hard drive.
● System Recovery Boot Support (Enable/Disable). Setting this feature to enabled will display the text F11 = Recovery during POST. Disabling the feature prevents the text from being displayed. However, pressing F11 will still attempt to boot to the HP Backup and Recovery partition. See Factory Recovery Boot Support for more information. Default is disabled.
● Bypass F1 Prompt on Configuration Changes (Enable/Disable). Allows you to set the computer not to confirm when changes were made. Default is disabled.
Allows you to set the computer to turn on automatically at a time you specify.
On some models, allows you to enable or disable:
● PCI SERR# Generation. Default is enable.
● PCI VGA Palette Snooping, which sets the VGA palette snooping bit in PCI configuration space; only needed when more than one graphics controller is installed. Default is disable.
Allows you to set resources for or disable on-board system devices (serial ports).
18 Chapter 3 Computer Setup (F10) Utility
Table 3-5 Computer Setup—Advanced (continued)
Device Options
AMT Configuration
Allows you to set:
● Turbo Mode (enable/disable). Allows you to enable and disable the Intel Turbo Mode feature, which allows one core of the system to run at a higher than standard frequency and power if other cores are idle. Default is enabled.
● Num Lock State at Power-On (off/on). Default is on.
● LVDS Panel Select. Auto-select, LG, Samsung.
● Internal Speaker (some models) (does not affect external speakers). Default is enabled.
● NIC Option ROM Download (enable/disable). The BIOS contains an embedded NIC option
ROM to allow the unit to boot through the network to a PXE server. This is typically used to download a corporate image to a hard drive. The NIC option ROM takes up memory space below 1 MB commonly referred to as DOS Compatibility Hole (DCH) space. This space is limited. This F10 option will allow users to disable the downloading of this embedded NIC option ROM thus giving more DCH space for additional PCI cards which may need option
ROM space. Default is-enabled.
● Multi-Processor (enable/disable). Use this option to disable multi-processor support under the OS. Default is enabled.
Allows you to set:
● AMT (enable/disable). Allows you to enable or disable functions of the embedded
Management Engine (ME) such as Active Management Technology (AMT). If set to disable, the Management Engine is set to a temporarily disabled state and will not provide functions beyond necessary system configuration. Default is enabled.
● Unconfigure AMT/ME (enable/disable). Allows you to unconfigure any provisioned management settings for AMT. The AMT settings are restored to factory defaults. This feature should be used with caution as AMT will not be able to provide any set AMT management functions once unconfigured. Default is disabled.
● Watchdog Timer (enable/disable). Allows you to set amount of time for a operating system and BIOS watchdog alert to be sent if the timers are not deactivated. BIOS watchdog is deactivated by BIOS and would indicate that a halt occurred during execution if the alert is sent to the management console. An operating system alert is deactivated by the operating system image and would indicate that a hang occurred during its initialization. Default is enabled.
Computer Setup (F10) Utilities 19
4 Serial ATA (SATA) Drive Guidelines and Features
NOTE: HP only supports the use of SATA hard drives on these models of computer. No Parallel
ATA (PATA) drives are supported.
SATA Hard Drives
Serial ATA Hard Drive Characteristics
Number of pins/conductors in data cable
Number of pins in power cable
Maximum data cable length
Data interface voltage differential
Drive voltages
Jumpers for configuring drive
Data transfer rate
7/7
15
39.37 in (100 cm)
400-700 mV
3.3 V, 5 V, 12 V
N/A
3.0 Gb/s
SATA Hard Drive Cables
SATA Data Cable
Always use an HP approved SATA 3.0 Gb/s cable as it is fully backwards compatible with the SATA
1.5 Gb/s drives.
Current HP desktop products ship with SATA 3.0 Gb/s hard drives.
SATA data cables are susceptible to damage if overflexed. Never crease a SATA data cable and never bend it tighter than a 30 mm (1.18 in) radius.
The SATA data cable is a thin, 7-pin cable designed to transmit data for only a single drive.
20 Chapter 4 Serial ATA (SATA) Drive Guidelines and Features
SMART ATA Drives
The Self Monitoring Analysis and Recording Technology (SMART) ATA drives for the HP Personal
Computers have built-in drive failure prediction that warns the user or network administrator of an impending failure or crash of the hard drive. The SMART drive tracks fault prediction and failure indication parameters such as reallocated sector count, spin retry count, and calibration retry count. If the drive determines that a failure is imminent, it generates a fault alert.
Hard Drive Capacities
The combination of the file system and the operating system used in the computer determines the maximum usable size of a drive partition. A drive partition is the largest segment of a drive that may be properly accessed by the operating system. A single hard drive may therefore be subdivided into a number of unique drive partitions in order to make use of all of its space.
Because of the differences in the way that drive sizes are calculated, the size reported by the operating system may differ from that marked on the hard drive or listed in the computer specification.
Drive size calculations by drive manufacturers are bytes to the base 10 while calculations by
Microsoft are bytes to the base 2.
Drive/Partition Capacity Limits
File System
FAT 32
NTFS
Controller Type
ATA
ATA
Operating System
Windows 7
Windows 7
Partition
Maximum Size
Drive
32 GB
2 TB
2 TB
2 TB
SMART ATA Drives 21
5 Identifying the Chassis, Routine Care, and Disassembly Preparation
This chapter provides general service information for the computer. Adherence to the procedures and precautions described in this chapter is essential for proper service.
CAUTION: When the computer is plugged into an AC power source, voltage is always applied to the system board. You must disconnect the power cord from the power source before opening the computer to prevent system board or component damage.
Chassis Designation
An all-in one form factor is available.
All-in One
22 Chapter 5 Identifying the Chassis, Routine Care, and Disassembly Preparation
Electrostatic Discharge Information
A sudden discharge of static electricity from your finger or other conductor can destroy static-sensitive devices or microcircuitry. Often the spark is neither felt nor heard, but damage occurs. An electronic device exposed to electrostatic discharge (ESD) may not appear to be affected at all and can work perfectly throughout a normal cycle. The device may function normally for a while, but it has been degraded in the internal layers, reducing its life expectancy.
Networks built into many integrated circuits provide some protection, but in many cases, the discharge contains enough power to alter device parameters or melt silicon junctions.
Generating Static
The following table shows that:
● Different activities generate different amounts of static electricity.
● Static electricity increases as humidity decreases.
Event
Walking across carpet
Walking across vinyl floor
Motions of bench worker
Removing DIPs* from plastic tube
Removing DIPs* from vinyl tray
55%
7,500 V
3,000 V
400 V
400 V
2,000 V
Removing DIPs* from Styrofoam
Removing bubble pack from PCB
3,500 V
7,000 V
Packing PCBs in foam-lined box 5,000 V
*These are then multi-packaged inside plastic tubes, trays, or Styrofoam.
Relative Humidity
40%
15,000 V
5,000 V
800 V
700 V
4,000 V
5,000 V
20,000 V
11,000 V
10%
35,000 V
12,000 V
6,000 V
2,000 V
11,500 V
14,500 V
26,500 V
21,000 V
NOTE: 700 volts can degrade a product.
Preventing Electrostatic Damage to Equipment
Many electronic components are sensitive to ESD. Circuitry design and structure determine the degree of sensitivity. The following packaging and grounding precautions are necessary to prevent damage to electric components and accessories.
● To avoid hand contact, transport products in static-safe containers such as tubes, bags, or boxes.
● Protect all electrostatic parts and assemblies with conductive or approved containers or packaging.
● Keep electrostatic sensitive parts in their containers until they arrive at static-free stations.
● Place items on a grounded surface before removing them from their container.
Electrostatic Discharge Information 23
● Always be properly grounded when touching a sensitive component or assembly.
● Avoid contact with pins, leads, or circuitry.
● Place reusable electrostatic-sensitive parts from assemblies in protective packaging or conductive foam.
Personal Grounding Methods and Equipment
Use the following equipment to prevent static electricity damage to equipment:
● Wrist straps are flexible straps with a maximum of one-megohm ± 10% resistance in the ground cords. To provide proper ground, a strap must be worn snug against bare skin. The ground cord must be connected and fit snugly into the banana plug connector on the grounding mat or workstation.
● Heel straps/Toe straps/Boot straps can be used at standing workstations and are compatible with most types of shoes or boots. On conductive floors or dissipative floor mats, use them on both feet with a maximum of one-megohm ± 10% resistance between the operator and ground.
Method
Antistatic plastic
Carbon-loaded plastic
Metallized laminate
Static Shielding Protection Levels
Voltage
1,500
7,500
15,000
Grounding the Work Area
To prevent static damage at the work area, use the following precautions:
● Cover the work surface with approved static-dissipative material. Provide a wrist strap connected to the work surface and properly grounded tools and equipment.
● Use static-dissipative mats, foot straps, or air ionizers to give added protection.
● Handle electrostatic sensitive components, parts, and assemblies by the case or PCB laminate.
Handle them only at static-free work areas.
● Turn off power and input signals before inserting and removing connectors or test equipment.
● Use fixtures made of static-safe materials when fixtures must directly contact dissipative surfaces.
● Keep work area free of nonconductive materials such as ordinary plastic assembly aids and
Styrofoam.
● Use field service tools, such as cutters, screwdrivers, and vacuums, that are conductive.
Recommended Materials and Equipment
Materials and equipment that are recommended for use in preventing static electricity include:
● Antistatic tape
● Antistatic smocks, aprons, or sleeve protectors
24 Chapter 5 Identifying the Chassis, Routine Care, and Disassembly Preparation
● Conductive bins and other assembly or soldering aids
● Conductive foam
● Conductive tabletop workstations with ground cord of one-megohm +/- 10% resistance
● Static-dissipative table or floor mats with hard tie to ground
● Field service kits
● Static awareness labels
● Wrist straps and footwear straps providing one-megohm +/- 10% resistance
● Material handling packages
● Conductive plastic bags
● Conductive plastic tubes
● Conductive tote boxes
● Opaque shielding bags
● Transparent metallized shielding bags
● Transparent shielding tubes
Operating Guidelines
To prevent overheating and to help prolong the life of the computer:
● Keep the computer away from excessive moisture, direct sunlight, and extremes of heat and cold.
● Operate the computer on a sturdy, level surface. Leave a 10.2-cm (4-inch) clearance on all vented sides of the computer and above the monitor to permit the required airflow.
● Never restrict the airflow into the computer by blocking any vents or air intakes. Do not place the keyboard, with the keyboard feet down, directly against the front of the desktop unit as this also restricts airflow.
● Occasionally clean the air vents on all vented sides of the computer. Lint, dust, and other foreign matter can block the vents and limit the airflow. Be sure to unplug the computer before cleaning the air vents.
● Never operate the computer with the cover removed.
● Do not place computers so near each other that they are subject to each other’s re-circulated or preheated air.
● Keep liquids away from the computer and keyboard.
● Never cover the ventilation slots on the monitor with any type of material.
● Install or enable power management functions of the operating system or other software, including sleep states.
Operating Guidelines 25
Routine Care
General Cleaning Safety Precautions
1.
Never use solvents or flammable solutions to clean the computer.
2.
Never immerse any parts in water or cleaning solutions; apply any liquids to a clean cloth and then use the cloth on the component.
3.
Always unplug the computer when cleaning with liquids or damp cloths.
4.
Always unplug the computer before cleaning the keyboard, mouse, or air vents.
5.
Disconnect the keyboard before cleaning it.
6.
Wear safety glasses equipped with side shields when cleaning the keyboard.
Cleaning the Computer Case
Follow all safety precautions in
General Cleaning Safety Precautions on page 26 before cleaning the
computer.
To clean the computer case, follow the procedures described below:
● To remove light stains or dirt, use plain water with a clean, lint-free cloth or swab.
● For stronger stains, use a mild dishwashing liquid diluted with water. Rinse well by wiping it with a cloth or swab dampened with clear water.
● For stubborn stains, use isopropyl (rubbing) alcohol. No rinsing is needed as the alcohol will evaporate quickly and not leave a residue.
● After cleaning, always wipe the unit with a clean, lint-free cloth.
● Occasionally clean the air vents on the computer. Lint and other foreign matter can block the vents and limit the airflow.
Cleaning the Keyboard
Follow all safety precautions in
General Cleaning Safety Precautions on page 26 before cleaning the
keyboard.
To clean the tops of the keys or the keyboard body, follow the procedures described in
CAUTION: Use safety glasses equipped with side shields before attempting to clean debris from under the keys.
● Visible debris underneath or between the keys may be removed by vacuuming or shaking.
● Canned, pressurized air may be used to clean debris from under the keys. Caution should be used as too much air pressure can dislodge lubricants applied under the wide keys.
26 Chapter 5 Identifying the Chassis, Routine Care, and Disassembly Preparation
● If you remove a key, use a specially designed key puller to prevent damage to the keys. This tool is available through many electronic supply outlets.
CAUTION: Never remove a wide leveled key (like the space bar) from the keyboard. If these keys are improperly removed or installed, the keyboard may not function properly.
● Cleaning under a key may be done with a swab moistened with isopropyl alcohol and squeezed out. Be careful not to wipe away lubricants necessary for proper key functions. Use tweezers to remove any fibers or dirt in confined areas. Allow the parts to air dry before reassembly.
Cleaning the Monitor
● Wipe the monitor screen with a clean cloth moistened with water or with a towelette designed for cleaning monitors. Do not use sprays or aerosols directly on the screen; the liquid may seep into the housing and damage a component. Never use solvents or flammable liquids on the monitor.
● To clean the monitor body follow the procedures in
Cleaning the Computer Case on page 26 .
Cleaning the Mouse
Before cleaning the mouse, ensure that the power to the computer is turned off.
● Clean the mouse ball by first removing the retaining plate and the ball from the housing. Pull out any debris from the ball socket and wipe the ball with a clean, dry cloth before reassembly.
●
To clean the mouse body, follow the procedures in Cleaning the Computer Case on page 26
.
Service Considerations
Listed below are some of the considerations that you should keep in mind during the disassembly and assembly of the computer.
Tools and Software Requirements
To service the computer, you need the following:
● Torx T-15 screwdriver (HP screwdriver with bits, PN 161946-001)
● Flat-bladed screwdriver (may sometimes be used in place of the Torx screwdriver)
● Phillips #2 screwdriver
● Diagnostics software
● HP tamper-resistant T-15 wrench (Smart Cover FailSafe Key, PN 166527-001) or HP tamperresistant bits (Smart Cover FailSafe Key, PN 166527-002)
Screws
The screws used in the computer are not interchangeable. They may have standard or metric threads and may be of different lengths. If an incorrect screw is used during the reassembly process, it can damage the unit. HP strongly recommends that all screws removed during disassembly be kept with the part that was removed, then returned to their proper locations.
CAUTION: As each subassembly is removed from the computer, it should be placed away from the work area to prevent damage.
Service Considerations 27
Cables and Connectors
Most cables used throughout the unit are flat, flexible cables. These cables must be handled with care to avoid damage. Apply only the tension required to seat or unseat the cables during insertion or removal from the connector. Handle cables by the connector whenever possible. In all cases, avoid bending or twisting the cables, and ensure that the cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced.
CAUTION: When servicing this computer, ensure that cables are placed in their proper location during the reassembly process. Improper cable placement can damage the computer.
Hard Drives
Handle hard drives as delicate, precision components, avoiding all physical shock and vibration. This applies to failed drives as well as replacement spares.
● If a drive must be mailed, place the drive in a bubble-pack mailer or other suitable protective packaging and label the package “Fragile: Handle With Care.”
● Do not remove hard drives from the shipping package for storage. Keep hard drives in their protective packaging until they are actually mounted in the CPU.
● Avoid dropping drives from any height onto any surface.
● If you are inserting or removing a hard drive, turn off the computer. Do not remove a hard drive while the computer is on or in standby mode.
● Before handling a drive, ensure that you are discharged of static electricity. While handling a drive, avoid touching the connector. For more information about preventing electrostatic damage, refer to
Electrostatic Discharge Information on page 23
● Do not use excessive force when inserting a drive.
● Avoid exposing a hard drive to liquids, temperature extremes, or products that have magnetic fields such as monitors or speakers.
Lithium Coin Cell Battery
The battery that comes with the computer provides power to the real-time clock and has a minimum lifetime of about three years.
See the appropriate removal and replacement chapter for the chassis you are working on in this guide for instructions on the replacement procedures.
WARNING!
This computer contains a lithium battery. There is a risk of fire and chemical burn if the battery is handled improperly. Do not disassemble, crush, puncture, short external contacts, dispose in water or fire, or expose it to temperatures higher than 140ºF (60ºC). Do not attempt to recharge the battery.
NOTE: Batteries, battery packs, and accumulators should not be disposed of together with the general household waste. In order to forward them to recycling or proper disposal, please use the public collection system or return them to HP, their authorized partners, or their agents.
28 Chapter 5 Identifying the Chassis, Routine Care, and Disassembly Preparation
6 Removal and Replacement Procedures
All-in One (AIO) Chassis
The following sections provide information about disassembling various components of the computer.
Preparing to Disassemble the Computer
To avoid injury and equipment damage, always complete the following steps in order, when opening the HP Pro All-in-One.
1.
Remove all media (CD, DVD, etc.) from the computer.
2.
Shut down the computer.
3.
After the system has completely shut down, disconnect the power adapter from the back of the computer.
4.
Disconnect all other attached cables from the back of the computer.
5.
Place the computer face down on a soft flat surface. HP recommends that you set down a blanket, towel, or other soft cloth to protect the screen surface from scratches or other damage.
WARNING!
Beware of sharp edges inside the chassis.
Preparing to Disassemble the Computer 29
Synchronizing the Optional Wireless Keyboard or Mouse
The optional wireless keyboard and mouse are easy to set up. Just remove the battery tabs on both the keyboard and the mouse. Also, make sure the Power switch on the bottom of the mouse is in the
On position (the keyboard does not have a Power switch). Then, turn on the computer. If you have trouble using the keyboard and mouse, manually synchronize them as described below.
NOTE: For better mouse battery life and performance, avoid using your mouse on a dark or highgloss surface, and turn mouse power off when not in use.
The wireless keyboard and mouse are pre-synchronized to work with your computer. The keyboard and mouse should work immediately after you first pull the battery tabs to activate the preinstalled batteries, and then turn on the mouse.
You may need to manually synchronize the wireless keyboard or mouse if they are not functioning.
To synchronize them:
1.
Make sure the keyboard and mouse are next to the computer, within 30 cm (1 foot) and away from interference from other devices.
2.
Turn on the computer.
3.
Insert the wireless receiver into a USB port on the computer.
Figure 6-1 Installing the wireless receiver
4.
Make sure the Power switch on the bottom of the mouse is in the On position (1) .
5.
Press the Connect button on the bottom of the mouse (2) for five seconds. The blue activity LED from the wireless receiver illuminates when the synchronization command has been received and turns off when synchronization is complete.
30 Chapter 6 Removal and Replacement Procedures All-in One (AIO) Chassis
6.
Press the Connect button on the bottom of the keyboard (3) for five seconds. The blue activity
LED from the wireless receiver illuminates when the synchronization command has been received and turns off when synchronization is complete.
Figure 6-2 Synchronizing the wireless keyboard and mouse
NOTE: If the procedure does not work, remove and then re-insert the wireless keyboard and mouse receiver from the back of the computer and then synchronize the keyboard and mouse again.
Synchronizing the Optional Wireless Keyboard or Mouse 31
Center Access Panel
The center access panel is located above the stand. You must remove it to remove the drive cover and memory cover.
Figure 6-3 Center access panel location
To remove the center access panel:
1.
Prepare the computer for disassembly (see
Preparing to Disassemble the Computer on page 29 ).
2.
Pull outward on the panel at the slot on the top edge of the panel.
Figure 6-4 Removing the center access panel
To replace the center access panel, reverse the removal procedures.
32 Chapter 6 Removal and Replacement Procedures All-in One (AIO) Chassis
Stand
The stand is secured with three Torx screws. You must remove the center access panel to remove the stand.
To remove the stand:
1.
Prepare the computer for disassembly (see
Preparing to Disassemble the Computer on page 29
).
2.
Remove the center access panel (see
Center Access Panel on page 32 ).
3.
Remove the three silver Torx screws (1) that secure the stand to the computer.
4.
Rotate the stand upward (2) , and then lift the stand off the computer (3) .
Figure 6-5 Removing the stand
To replace the stand, reverse the removal procedures.
Stand 33
Memory Access Panel
The memory access panel is located on the rear, right side of the computer (viewed from behind).
You must remove it to access the memory modules and to remove the main rear cover.
Figure 6-6 Memory access panel location
To remove the memory access panel:
1.
Prepare the computer for disassembly (see
Preparing to Disassemble the Computer on page 29 ).
2.
Remove the center access panel (see
Center Access Panel on page 32 ).
3.
Pull upward on the two tabs on the inside edge of the panel (1) and slide the panel off the computer (2) .
Figure 6-7 Removing the memory access panel
To replace the memory access panel, reverse the removal procedures.
34 Chapter 6 Removal and Replacement Procedures All-in One (AIO) Chassis
Drive Access Panel
The drive access panel is located on the rear, left side of the computer (viewed from behind). You must remove it to access the hard drive and optical drive and to remove the main rear cover.
Figure 6-8 Drive access panel location
To remove the drive access panel:
1.
Prepare the computer for disassembly (see
Preparing to Disassemble the Computer on page 29
).
2.
Remove the center access panel (see
Center Access Panel on page 32 ).
Drive Access Panel 35
3.
Push downward on the two tabs on the inside edge of the panel (1) and slide the panel off the computer (2) .
Figure 6-9 Removing the drive access panel
To replace the drive access panel, reverse the removal procedures.
36 Chapter 6 Removal and Replacement Procedures All-in One (AIO) Chassis
Optical Drive
The optical drive is located under the drive access panel on the left side of the computer (viewed from behind). It is secured with one Torx screw.
Figure 6-10 Optical drive location
To remove the optical drive:
1.
Prepare the computer for disassembly (see
Preparing to Disassemble the Computer on page 29
).
2.
Remove the center access panel (see
Center Access Panel on page 32 ).
3.
Remove the drive access panel (see
).
4.
Remove the black Torx screw (1) that secures the drive to the computer.
Optical Drive 37
5.
Insert a flat-bladed screwdriver or finger to push the bracket on the rear side of the optical drive (2) to disengage the drive from the connector, and then slide the drive out of the computer
(3) .
Figure 6-11 Removing the optical drive
6.
If you need to remove the drive bracket from the drive, remove the two screws (1) that secure the bracket to the drive, and then remove the bracket from the drive (2) .
NOTE: Optical drive spare part kits do not include replacement brackets. Reuse the existing bracket.
Figure 6-12 Removing the optical drive bracket
To install an optical drive, reverse the removal procedures.
38 Chapter 6 Removal and Replacement Procedures All-in One (AIO) Chassis
Hard Drive
The hard drive is located under the drive access panel on the left side of the computer (viewed from behind). The drive is secured with one captive Torx screw and is housed in a removable cage.
Figure 6-13 Hard drive location
1.
Prepare the computer for disassembly (see
Preparing to Disassemble the Computer on page 29
).
2.
Remove the center access panel (see
Center Access Panel on page 32 ).
3.
Remove the drive access panel (see
).
4.
Loosen the captive Torx screw next to the front of the drive that secures the drive to the computer. You can use either a Torx or slotted screwdriver to loosen the screw.
Figure 6-14 Loosening the hard drive security screw
Hard Drive 39
5.
Grasp the handle on top of the hard drive cage (1) and slide the cage toward the outer edge of the computer, then lift the cage out of the computer (2) .
Figure 6-15 Removing the hard drive cage
6.
Remove the four mounting screws that secure the drive to the cage. Do not remove the blue rubber grommets behind each screw. They must stay attached to the cage when installing a new hard drive.
NOTE: Inspect the four blue rubber grommets in case some of them are damaged or lost.
Grommet spare parts are available.
Figure 6-16 Removing the hard drive mounting screws
40 Chapter 6 Removal and Replacement Procedures All-in One (AIO) Chassis
7.
Slide the hard drive out of the cage.
Figure 6-17 Removing the hard drive from the cage
To replace the hard drive, reverse the removal procedures.
Hard Drive 41
Memory
Memory modules are located on the right side of the computer (viewed from behind) under the memory cover. The computer has two memory slots.
Figure 6-18 Memory module location
The computer comes with double data rate 3 synchronous dynamic random access memory (DDR3-
SDRAM) small outline dual inline memory modules (SODIMMs).
The memory sockets on the system board can be populated with up to two industry-standard
SODIMMs. These memory sockets are populated with at least one preinstalled SODIMM. To achieve the maximum memory support, you can populate the system board with up to 8 GB of memory.
For proper system operation, the SODIMMs must be:
● industry-standard 204-pin
● unbuffered non-ECC PC3-10600 DDR3-1333 MHz-compliant
● 1.5 volt DDR3-SDRAM SODIMMs
The DDR3-SDRAM SODIMMs must also:
● support CAS latency 9 DDR3 1333 MHz (9-9-9 timing)
● contain the mandatory Joint Electronic Device Engineering Council (JEDEC) specification
In addition, the computer supports:
● 512-Mbit, 1-Gbit, and 2-Gbit non-ECC memory technologies
● single-sided and double-sided SODIMMS
● SODIMMs constructed with x8 and x16 devices; SODIMMs constructed with x4 SDRAM are not supported
42 Chapter 6 Removal and Replacement Procedures All-in One (AIO) Chassis
NOTE: The system will not operate properly if you install unsupported SODIMMs.
There are two memory sockets on the system board located behind the memory access panel. To remove or install memory modules:
To remove a memory module:
1.
Prepare the computer for disassembly (see
Preparing to Disassemble the Computer on page 29
).
2.
Remove the center access panel (see
Center Access Panel on page 32 ).
3.
Remove the memory access panel (see
Memory Access Panel on page 34 ).
4.
Pull upward on the two raised tabs on the memory cover and lift the cover off the rear panel.
Figure 6-19 Removing the memory cover
5.
To remove a memory module, press outward on the two latches on each side of the SODIMM
(1) then pull the SODIMM out of the socket (2) .
Figure 6-20 Removing a memory module
Memory 43
6.
To install a memory module, slide the SODIMM into the socket at approximately a 30° angle (1) then press the SODIMM down (2) so that the latches lock it in place.
Figure 6-21 Installing a Memory Module
NOTE: A memory module can be installed in only one way. Match the notch on the module with the tab on the memory socket.
The computer automatically recognizes the additional memory when you turn on the computer.
44 Chapter 6 Removal and Replacement Procedures All-in One (AIO) Chassis
Top Panel
The top panel is secured with two Torx screws. Removing it allows access to the webcam and allows you to remove the main rear cover.
Figure 6-22 Top panel location
To remove the top panel:
1.
Prepare the computer for disassembly (see
Preparing to Disassemble the Computer on page 29
).
2.
Remove the center access panel (see
Center Access Panel on page 32 ).
3.
Remove the memory access panel (see
Memory Access Panel on page 34 ).
4.
Remove the drive access panel (see
).
5.
From the top of the computer, remove the two black Torx screws (1) that secure the top panel to the computer.
6.
Rotate the top of the panel outward (2) , and then lift the panel off the computer.
Figure 6-23 Removing the top panel
To replace the top panel, reverse the removal procedures.
Top Panel 45
Webcam Module
The webcam module is located at the top of the computer beneath the top panel. It is secured with two silver Phillips screws and has one connector.
Figure 6-24 Webcam module location
To remove the webcam module:
1.
Prepare the computer for disassembly (see
Preparing to Disassemble the Computer on page 29 ).
2.
Remove the center access panel (see
Center Access Panel on page 32 ).
3.
Remove the memory access panel (see
Memory Access Panel on page 34
).
4.
Remove the drive access panel (see
Drive Access Panel on page 35 ).
5.
Remove the top panel (see
).
6.
Remove the two silver Phillips screws (1) that secure the webcam module to the computer.
7.
Lift the webcam module as much as the cable allows, and then disconnect the cable from the module (2) .
46 Chapter 6 Removal and Replacement Procedures All-in One (AIO) Chassis
8.
Remove the webcam from the computer (3) .
Figure 6-25 Removing the webcam module
To install a webcam module, reverse the removal procedures.
Webcam Module 47
Rear Cover
The rear cover is secured with six Torx screws. You must pry it off at the seams around the edges of the computer.
To remove the rear cover:
1.
Prepare the computer for disassembly (see
Preparing to Disassemble the Computer on page 29 ).
2.
Remove the center access panel (see
Center Access Panel on page 32 ).
3.
Remove the memory access panel (see
Memory Access Panel on page 34
).
4.
Remove the drive access panel (see
Drive Access Panel on page 35 ).
5.
Remove the stand (see
).
6.
Remove the optical drive (see Optical Drive on page 37
).
7.
Remove the top panel (see
).
8.
Remove the six black Torx screws that secure the panel to the computer (1) .
9.
Working from left to right , pry the cover off the computer by pulling the edges (2) of the cover up and away from the computer.
Figure 6-26 Removing the rear cover
10.
Remove the rear cover from the computer.
To replace the rear cover, reverse the removal procedures.
48 Chapter 6 Removal and Replacement Procedures All-in One (AIO) Chassis
System Board Cover
The system board cover protects the system board. It is secured with six Torx screws.
Figure 6-27 System board cover location
To remove the system board cover:
1.
Prepare the computer for disassembly (see
Preparing to Disassemble the Computer on page 29
).
2.
Remove the center access panel (see
Center Access Panel on page 32 ).
3.
Remove the memory access panel (see
Memory Access Panel on page 34 ).
4.
Remove the drive access panel (see
).
5.
Remove the stand (see Stand on page 33 ).
6.
Remove the optical drive (see
7.
Remove the top panel (see
8.
Remove the rear cover (see
System Board Cover 49
9.
Remove the six black Torx screws that secure the cover to the computer.
Figure 6-28 Removing the system board cover screws
10.
Lift the cover from the computer.
Figure 6-29 Removing the system board cover
To install the system board cover, reverse the removal procedures.
50 Chapter 6 Removal and Replacement Procedures All-in One (AIO) Chassis
Sidekey Board
The sidekey board is located on the bottom left side of the computer (viewed from behind). It is secured with two Torx screws and has one connector.
The associated cable connects to the front power switch assembly. To remove it, you must remove
the stand bracket, disassembly of which is shown later in this document at Stand Bracket on page 71
.
Figure 6-30 Sidekey board location
To remove the sidekey board:
1.
Prepare the computer for disassembly (see
Preparing to Disassemble the Computer on page 29
).
2.
Remove the center access panel (see
Center Access Panel on page 32 ).
3.
Remove the memory access panel (see
Memory Access Panel on page 34 ).
4.
Remove the drive access panel (see
).
5.
Remove the stand (see Stand on page 33 ).
6.
Remove the optical drive (see
7.
Remove the top panel (see
8.
Remove the rear cover (see
9.
If replacing the cable, remove the system board cover (see
System Board Cover on page 49 ).
10.
Disconnect the cable from the sidekey board (1) .
NOTE: Be careful not to damage the cable when disconnecting it from the board. Do not pull on the wires.
11.
Remove the two silver Torx screws (2) that secure the board to the computer.
Sidekey Board 51
12.
Rotate the bottom of the board upward (3) , and then remove the board from the computer.
Figure 6-31 Removing the sidekey board
13.
If you need to remove the cable: a.
Remove the stand bracket by removing the four black Torx screws that secure it to the computer (1) , and then lifting the bracket from the computer (2) .
Figure 6-32 Removing the stand bracket b.
Disconnect the cable from the PB/LED connector on the system board. The following image shows the cable highlighted by arrows.
52 Chapter 6 Removal and Replacement Procedures All-in One (AIO) Chassis
c.
The cable includes the power switch assembly (shown by callout (1) in the following image). The cable routes beneath the stand bracket (not shown in the following image) to the PB/LED system board connector (shown by callout (2) in the following image).
Figure 6-33 Sidekey cable assembly d.
Lift the power switch assembly up and off the front bezel.
Figure 6-34 Removing the sidekey cable power switch component e.
Lift the cable out of the computer.
To install the sidekey board or cable, reverse the removal procedures.
Sidekey Board 53
Converter Board
The converter board is located on the left side of the computer. It is secured with two Torx screws and has two connectors.
Figure 6-35 Converter board location
To remove the converter board:
1.
Prepare the computer for disassembly (see
Preparing to Disassemble the Computer on page 29 ).
2.
Remove the center access panel (see
Center Access Panel on page 32 ).
3.
Remove the memory access panel (see
Memory Access Panel on page 34
).
4.
Remove the drive access panel (see
Drive Access Panel on page 35 ).
5.
Remove the stand (see
).
6.
Remove the optical drive (see Optical Drive on page 37
).
7.
Remove the top panel (see
).
8.
Remove the rear cover (see
9.
Disconnect the two cables from the board (1) .
NOTE: Be careful not to damage the cables when disconnecting them from the board. Do not pull on the wires.
10.
Remove the two silver Torx screws (2) that secure the board to the computer.
54 Chapter 6 Removal and Replacement Procedures All-in One (AIO) Chassis
11.
Lift the converter board from the computer (3) .
Figure 6-36 Removing the converter board
Be sure to correctly position the jumpers on the converter board for the installed display panel, as follows:
CAUTION: Incorrect jumper placement can result in damage to the converter board.
● LG panel: pins 8 & 7
● Samsung panel: pins 6 & 5
To install the converter board, reverse the removal procedures.
Converter Board 55
Speakers
The speakers are located at the bottom of the computer. Two separate speakers are each secured by two Torx screws and have separate cables and system board connectors.
Figure 6-37 Speaker location
To remove the speakers:
1.
Prepare the computer for disassembly (see
Preparing to Disassemble the Computer on page 29 ).
2.
Remove the center access panel (see
Center Access Panel on page 32 ).
3.
Remove the memory access panel (see
Memory Access Panel on page 34
).
4.
Remove the drive access panel (see
Drive Access Panel on page 35 ).
5.
Remove the stand (see
).
6.
Remove the optical drive (see Optical Drive on page 37
).
7.
Remove the top panel (see
).
8.
Remove the rear cover (see
9.
Remove the system board cover (see
System Board Cover on page 49 ).
10.
Remove two Torx screws (1) that secure each speaker to the computer.
11.
Disconnect the speaker cables from the system board connectors (2) . The left speaker connects to the white connector labeled SPKR_L. The right speaker connects to the black connector labeled SPKR_R.
56 Chapter 6 Removal and Replacement Procedures All-in One (AIO) Chassis
12.
Remove the speakers from the computer (3) .
Figure 6-38 Removing the speakers
To install the speakers, reverse the removal procedures.
WLAN Module
The WLAN module is located on the right side of the system board. The module is secured with two
Phillips screws and has two connected antennas.
Figure 6-39 WLAN module location
To remove the WLAN module:
1.
Prepare the computer for disassembly (see
Preparing to Disassemble the Computer on page 29
).
2.
Remove the center access panel (see
Center Access Panel on page 32 ).
3.
Remove the memory access panel (see
Memory Access Panel on page 34 ).
4.
Remove the drive access panel (see
).
5.
Remove the stand (see Stand on page 33 ).
6.
Remove the optical drive (see
WLAN Module 57
7.
Remove the top panel (see
).
8.
Remove the rear cover (see
9.
Remove the system board cover (see
System Board Cover on page 49 ).
10.
Disconnect the antenna cables from the module (1) .
11.
Remove the two Phillips screws (2) that secure the module to the computer.
12.
Lift the module to a 45-degree angle (3) , and then pull it away to remove it from the socket.
Figure 6-40 Removing the WLAN module
To install the WLAN module, reverse the removal procedures.
NOTE: WLAN modules are designed with a notch to prevent incorrect insertion.
The following image shows the WLAN antenna routing paths.
Figure 6-41 Antenna routing paths
58 Chapter 6 Removal and Replacement Procedures All-in One (AIO) Chassis
Heat Sink (Thermal Module)
The heat sink is secured with six Torx screws. You do not have to remove the fans to remove the heat sink.
Figure 6-42 Heat sink location
To remove the heat sink:
1.
Prepare the computer for disassembly (see
Preparing to Disassemble the Computer on page 29
).
2.
Remove the center access panel (see
Center Access Panel on page 32 ).
3.
Remove the memory access panel (see
Memory Access Panel on page 34 ).
4.
Remove the drive access panel (see
).
5.
Remove the stand (see Stand on page 33 ).
6.
Remove the optical drive (see
7.
Remove the top panel (see
8.
Remove the rear cover (see
9.
Remove the system board cover (see
).
10.
Loosen the four silver captive Torx screws in the order indicated on the heat sink (1) - (4) .
11.
Remove the two black Torx screws from the top of the heat sink (5) .
Heat Sink (Thermal Module) 59
12.
Lift the heat sink from the computer (6) .
CAUTION: To reduce a degradation in thermal performance, be sure not to touch the thermal grease on the surface of the processor or the heat sink.
Figure 6-43 Removing the heat sink
To replace the heat sink, reverse the removal procedures.
60 Chapter 6 Removal and Replacement Procedures All-in One (AIO) Chassis
Processor
1.
Prepare the computer for disassembly (see
Preparing to Disassemble the Computer on page 29
).
2.
Remove the center access panel (see
Center Access Panel on page 32 ).
3.
Remove the memory access panel (see
Memory Access Panel on page 34 ).
4.
Remove the drive access panel (see
).
5.
Remove the stand (see Stand on page 33 ).
6.
Remove the optical drive (see
7.
Remove the top panel (see
8.
Remove the rear cover (see
9.
Remove the system board cover (see
).
10.
Remove the heat sink (see
Heat Sink (Thermal Module) on page 59 ).
11.
Rotate the locking lever to its full open position (1) .
12.
Raise and rotate the microprocessor retainer to its fully open position (2) .
13.
Carefully lift the processor from the socket (3) .
CAUTION: Do NOT handle the pins in the processor socket. These pins are very fragile and handling them could cause irreparable damage. Once pins are damaged it may be necessary to replace the system board.
The heat sink must be installed within 24 hours of installing the processor to prevent damage to the processor’s solder connections.
Figure 6-44 Removing the processor
Processor 61
To install a new processor:
1.
Place the processor in its socket and close the retainer. Make sure the slot in the processor fits into the post on the socket.
2.
Secure the locking lever. If reusing the existing heat sink, go to step 3. If using a new heat sink, go to step 6.
3.
If reusing the existing fan sink, clean the bottom of the fan sink with the alcohol pad provided in the spares kit.
CAUTION: Before reinstalling the fan sink you must clean the top of the processor and the bottom of the fan sink with an alcohol pad supplied in the spares kit. After the alcohol has evaporated, apply thermal grease to the top of the processor from the syringe supplied in the spares kit.
4.
Apply the thermal grease provided in the spares kit to the top of the processor and install the fan sink atop the processor.
5.
Go to step 7.
6.
If using a new fan sink, remove the protective covering from the bottom of the fan sink and place it in position atop the processor.
7.
Secure the fan sink to the system board and system board tray.
CAUTION: Fan sink retaining screws should be tightened in diagonally opposite pairs (as in an
X) to evenly seat the fan sink on the processor. This is especially important as the pins on the socket are very fragile and any damage to them may require replacing the system board.
NOTE: After installing a new processor onto the system board, always update the system ROM to ensure that the latest version of the BIOS is being used on the computer. The latest system BIOS can be found on the Web at: http://h18000.www1.hp.com/support/files .
62 Chapter 6 Removal and Replacement Procedures All-in One (AIO) Chassis
Fan Assembly
The fan assembly consists of two fans located near the top of the computer below the heat sink. The assembly is secured with four Torx screws (two per fan) and connects to the system board using two separate connectors. You do not have to remove the heat sink to remove the fans.
Figure 6-45 Fan assembly location
To remove the fan assembly:
1.
Prepare the computer for disassembly (see
Preparing to Disassemble the Computer on page 29
).
2.
Remove the center access panel (see
Center Access Panel on page 32 ).
3.
Remove the memory access panel (see
Memory Access Panel on page 34 ).
4.
Remove the drive access panel (see
).
5.
Remove the stand (see Stand on page 33 ).
6.
Remove the optical drive (see
7.
Remove the top panel (see
8.
Remove the rear cover (see
9.
Remove the system board cover (see
).
10.
Remove the four silver Torx screws (1) that secure the fan assembly to the computer.
11.
Disconnect the fan cables (2) from the system board connectors labeled CHFAN and CPUFAN.
Fan Assembly 63
12.
Lift the fan assembly from the computer (3) .
Figure 6-46 Removing the fan assembly
To install the fan assembly, reverse the removal procedures.
64 Chapter 6 Removal and Replacement Procedures All-in One (AIO) Chassis
Display Cable
The main display cable is located just above the system board. The heat sink covers the connector on the display panel.
Figure 6-47 Display cable location
To remove the display cable:
1.
Prepare the computer for disassembly (see
Preparing to Disassemble the Computer on page 29
).
2.
Remove the center access panel (see
Center Access Panel on page 32 ).
3.
Remove the memory access panel (see
Memory Access Panel on page 34 ).
4.
Remove the drive access panel (see
).
5.
Remove the stand (see Stand on page 33 ).
6.
Remove the optical drive (see
7.
Remove the top panel (see
8.
Remove the rear cover (see
9.
Remove the system board cover (see
).
10.
Remove the heat sink (see
Heat Sink (Thermal Module) on page 59 .
11.
Disconnect the cable from the LVDS1 connector on the system board (1) .
Display Cable 65
12.
Disconnect the cable from the display panel by pressing in the latches on the side of the cable
(2) and pulling it from the connector (3) .
Figure 6-48 Removing the display cable
13.
Remove the display cable from the computer.
To install the display cable, reverse the removal procedures.
66 Chapter 6 Removal and Replacement Procedures All-in One (AIO) Chassis
System Board
The system board is located on the right side of the computer (viewed from the rear) under the system board cover. It is secured with seven Torx screws.
Figure 6-49 System board location
To remove the system board:
1.
Prepare the computer for disassembly (see
Preparing to Disassemble the Computer on page 29
).
2.
Remove the center access panel (see
Center Access Panel on page 32 ).
3.
Remove the memory access panel (see
Memory Access Panel on page 34 ).
4.
Remove the memory module (see Memory on page 42
).
5.
Remove the drive access panel (see
).
6.
Remove the stand (see Stand on page 33 ).
7.
Remove the optical drive (see
8.
Remove the top panel (see
9.
Remove the rear cover (see
10.
Remove the system board cover (see
).
11.
Remove the WLAN module (see WLAN Module on page 57
).
12.
Remove the heat sink (see
Heat Sink (Thermal Module) on page 59 .
13.
Remove the processor (see
).
14.
Disconnect all cables from the system board, noting their location for reinstallation.
System Board 67
15.
Remove the seven silver Torx screws (circled in image) that secure the system board to the computer.
Figure 6-50 Removing the system board
16.
Lift the system board straight up and out of the computer.
NOTE: Before returning the defective system board, remove the CPU cover from the replacement system board and install it on the defective system board.
To install the system board, reverse the removal procedures.
Updating SMBIOS Information
When replacing the system board, you must reprogram the SMBIOS information on the affected computer. Failure to reprogram the board will result in eventual failure, such as an activation failure
(need to reactivate the system) or a system recovery failure.
To update SMBIOS information in Computer Setup:
1.
Turn on or restart the computer.
2.
Press Esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen.
NOTE: If you do not press Esc at the appropriate time, you must restart the computer and again press Esc when the monitor light turns green to access the utility.
3.
Press F10 to enter Computer Setup.
68 Chapter 6 Removal and Replacement Procedures All-in One (AIO) Chassis
4.
Go to Security > System ID’s .
5.
If necessary, press Ctrl + A to initiate edit mode.
6.
Edit the fields listed. If the feature byte has data or is not editable, then it was not cleared and cannot be edited.
System ID Setup Page
Setup Field Name
Product Name
Serial Number
SKU Number
Feature Byte
Build ID
Comment
Enter the Model name/number or marketing name.
Enter the Serial Number of Unit.
Enter the SKU or Product Number including Localization Code.
Enter the Feature Byte string. The feature byte string is case dependent.
The label includes spaces after every four characters. You can enter or ignore these spaces – their only purpose is to help with data entry. There is a character limitation of 40 bytes per line. When you reach this limit, go to the next line to continue data entry. BIOS ignores the spaces and lines.
If you make an error during data entry, the data will not validate, and the computer asks you to correct your data input.
The Build ID of the unit.
Label
Flexbuild
Support
Support
Flexbuild
Flexbuild
Flexbuild Support Label
Use the following labels to locate the Build ID, Feature Byte, and Product Name.
Support Label
Use the following labels to locate the Serial Number and Product Number.
System Board 69
70 Chapter 6 Removal and Replacement Procedures All-in One (AIO) Chassis
Stand Bracket
The stand bracket is located near the middle of the computer, below the fans. Remove the bracket to gain access to the drive cables and sidekey board cable assembly. The bracket is secured with four
Torx screws.
Figure 6-51 Stand bracket location
To remove the stand bracket:
1.
Prepare the computer for disassembly (see
Preparing to Disassemble the Computer on page 29
).
2.
Remove the center access panel (see
Center Access Panel on page 32 ).
3.
Remove the memory access panel (see
Memory Access Panel on page 34 ).
4.
Remove the drive access panel (see
).
5.
Remove the stand (see Stand on page 33 ).
6.
Remove the optical drive (see
7.
Remove the top panel (see
8.
Remove the rear cover (see
9.
Remove the system board cover (see
).
10.
Remove the four black Torx screws (1) that secure the stand bracket to the computer.
Stand Bracket 71
11.
Lift the bracket from the computer (2) .
Figure 6-52 Removing the stand bracket
To install the stand bracket, reverse the removal procedures.
72 Chapter 6 Removal and Replacement Procedures All-in One (AIO) Chassis
Hard Drive and Optical Drive Cables and Connectors
The hard drive and optical drive connectors are located near the middle of the computer, below the fans, and under the bracket that secures the stand. Each connector is secured with two Torx screws and has two cables that connect to the system board.
The optical drive connector (1) is positioned above the hard drive connector (2) . The optical drive connector cables are longer than the hard drive connector cables.
Figure 6-53 Hard drive cable and optical drive cable location
To remove the hard drive or optical drive connector:
1.
Prepare the computer for disassembly (see
Preparing to Disassemble the Computer on page 29
).
2.
Remove the center access panel (see
Center Access Panel on page 32 ).
3.
Remove the memory access panel (see
Memory Access Panel on page 34 ).
4.
Remove the drive access panel (see
).
5.
Remove the stand (see Stand on page 33 ).
6.
Remove the hard drive (see Hard Drive on page 39 ).
7.
Remove the optical drive (see
8.
Remove the top panel (see
9.
Remove the rear cover (see
10.
Remove the system board cover (see
).
11.
Remove the stand bracket (see
).
12.
Remove two silver Torx screws that secure the hard drive connector (1) or the optical drive connector (2) to the computer.
13.
Remove the cables from the metal clips (3) built into the computer.
Hard Drive and Optical Drive Cables and Connectors 73
14.
Disconnect the hard drive cables (4) or the optical drive cables (5) from the system board.
NOTE: Be careful not to damage the cable when disconnecting it from the board. Do not pull on the wires.
15.
Remove the connector from the computer.
Figure 6-54 Removing the hard drive or optical drive connectors
To install the hard drive or optical drive connector, reverse the removal procedures.
74 Chapter 6 Removal and Replacement Procedures All-in One (AIO) Chassis
Front Bezel
The front bezel is located on the front of the computer and is secured to the main system bracket with eight Torx screws and eight tabs. You must remove the main system bracket from the bezel to gain access to the bezel and to the display panel. The display panel sits between the main bracket and the front bezel.
You can remove the front bezel without disassembling many of the computer's components. Most components can remain attached to the display panel bracket. The following procedure demonstrates removing the bezel while removing the smallest number of components possible.
To remove the front bezel:
1.
Prepare the computer for disassembly (see
Preparing to Disassemble the Computer on page 29
).
2.
Remove the center access panel (see
Center Access Panel on page 32 ).
3.
Remove the memory access panel (see
Memory Access Panel on page 34 ).
4.
Remove the memory module (see Memory on page 42
).
5.
Remove the drive access panel (see
).
6.
Remove the stand (see Stand on page 33 ).
7.
Remove the optical drive (see
8.
Remove the top panel (see
9.
Remove the rear cover (see
10.
Remove the system board cover (see
).
11.
Disconnect the speaker cables from the system board.
12.
Disconnect the backlight cable from the converter board.
13.
Disconnect the display cable from the system board.
14.
Remove the power switch assembly cable from the front bezel. You do not have to remove the remaining cables.
15.
Remove the eight black Torx screws (1) that secure the bezel to the main system bracket assembly.
16.
Lift the eight tabs (2) that secure the bezel to the main system bracket assembly. Be sure to slide the bracket free from the tabs as you lift each one.
Front Bezel 75
17.
Lift the main system bracket assembly off the front bezel (3) .
The display panel sits between the main bracket assembly and the front bezel.
Figure 6-55 Removing the main bracket assembly from the front bezel
18.
Lift the display panel from the front bezel by pressing the four tabs (two on each side) to release the panel from the bezel, and then lifting the panel off the bezel.
Figure 6-56 Removing the display panel from the front bezel
To install the front bezel, reverse the removal procedures.
Display Panel
Two different display panels are available, LG and Samsung.
To ensure compatibility, when replacing the display panel, remove the backlight cable with the old panel and replace with the new cable supplied in the replacement kit.
76 Chapter 6 Removal and Replacement Procedures All-in One (AIO) Chassis
The display panel is secured to the display bracket with four Torx screws, as follows:
● LG - two screws on top, two screws on the bottom. Note that the LG panel installs into a large frame.
● Samsung - two screws on each side. Note that the Samsung panel mounts to two smaller brackets on the left and right sides of the panel.
To remove the display panel:
1.
Prepare the computer for disassembly (see
Preparing to Disassemble the Computer on page 29
).
2.
Remove the center access panel (see
Center Access Panel on page 32 ).
3.
Remove the memory access panel (see
Memory Access Panel on page 34 ).
Display Panel 77
4.
Remove the memory module (see Memory on page 42 ).
5.
Remove the drive access panel (see
Drive Access Panel on page 35 ).
6.
Remove the stand (see
).
7.
Remove the optical drive (see Optical Drive on page 37
).
8.
Remove the top panel (see
).
9.
Remove the rear cover (see
10.
Remove the system board cover (see
System Board Cover on page 49 ).
11.
Remove the power switch assembly cable. You do not have to remove the remaining cables.
12.
Remove the front bezel (see Front Bezel on page 75
).
13.
Disconnect the display cable (1) and the backlight cable (2) from the display panel.
NOTE: When disconnecting cables from the LG panel, you may need to remove Mylar before disconnecting the cables.
Figure 6-57 Removing the display cable and backlight cables from the display panel (Samsung panel shown)
14.
Remove the four silver Torx screws that secure the display panel to the frame or brackets.
The LG panel mounts to a large frame using four screws - two on top, two on the bottom.
The Samsung panel mounts to two small brackets, one on each side. Each bracket is secured by two screws.
78 Chapter 6 Removal and Replacement Procedures All-in One (AIO) Chassis
15.
If removing the LG panel, lift the display panel from the frame.
If removing the Samsung panel, remove the brackets from the display panel.
Figure 6-58 Removing the display panel – LG panel
Figure 6-59 Removing the display panel – Samsung panel
16.
Be sure to correctly position the jumpers on the converter board for the installed display panel, as follows:
CAUTION: Incorrect jumper placement can result in damage to the converter board.
● LG panel: pins 8 & 7
● Samsung panel: pins 6 & 5
Display Panel 79
To install a display panel, reverse the removal procedures.
Installation notes:
The following images show how the cables and brackets should be installed on Samsung panels.
Each bracket is secured to the side of the panel with two Torx screws. Be sure to install the display cable and backlight cable to the display panel.
Figure 6-60 Samsung panel bracket locations
Figure 6-61 Samsung display cable and left panel bracket
80 Chapter 6 Removal and Replacement Procedures All-in One (AIO) Chassis
Figure 6-62 Samsung backlight cable and right panel bracket
The LG panel installs into a large frame, and two Torx screws secure the display panel to both the top and the bottom sides of the frame.
When installing the LG panel into the frame, be sure to insert the cables through the holes in the frame.
Figure 6-63 LG panel cables
Connect the display cable and the backlight cable into the display panel. Cable connectors are in similar locations for the LG and Samsnug panels. See Figures 6-61 and 6-62 for an example of cable connection locations.
Display Panel 81
Figure 6-64 LG panel install screws
82 Chapter 6 Removal and Replacement Procedures All-in One (AIO) Chassis
A Password Security and Resetting
CMOS
This computer supports security password features, which can be established through the Computer
Setup Utilities menu.
This computer supports two security password features that are established through the Computer
Setup Utilities menu: setup password and power-on password. When you establish only a setup password, any user can access all the information on the computer except Computer Setup. When you establish only a power-on password, the power-on password is required to access Computer
Setup and any other information on the computer. When you establish both passwords, only the setup password will give you access to Computer Setup.
When both passwords are set, the setup password can also be used in place of the power-on password as an override to log in to the computer. This is a useful feature for a network administrator.
If you forget the password for the computer, you can clear that password so you can gain access to the information on the computer by resetting the password jumper.
CAUTION: Pushing the CMOS button will reset CMOS values to factory defaults. It is important to back up the computer CMOS settings before resetting them in case they are needed later. Back up is easily done through Computer Setup. See
Computer Setup (F10) Utility on page 9 for information.
83
Establishing a Setup or Power-on Password
To establish the power-on or setup password features, complete the following steps:
1.
Turn on or restart the computer.
2.
As soon as the computer turns on, press the Esc key while “Press the ESC key for Startup
Menu” message is displayed at the bottom of the screen.
3.
Press the F10 key to enter Computer Setup.
4.
To establish Setup password, select Security > Setup Password and follow the instructions.
– or –
To establish a Power-On password, select Security > Power-On Password and follow the instructions on the screen
5.
Before exiting, click File > Save Changes and Exit .
84 Appendix A Password Security and Resetting CMOS
Resetting a Setup or Power-on Password
To disable the power-on or setup password features, or to clear the power-on or setup passwords, complete the following steps:
1.
Shut down the operating system properly, then turn off the computer and any external devices, and disconnect the power cord from the power outlet.
2.
With the power cord disconnected, press the power button again to drain the system of any residual power.
WARNING!
To reduce the risk of personal injury from electrical shock and/or hot surfaces, be sure to disconnect the power cord from the wall outlet, and allow the internal system components to cool before touching.
CAUTION: When the computer is plugged in, the power supply always has voltage applied to the system board even when the unit is turned off. Failure to disconnect the power cord can result in damage to the system.
Static electricity can damage the electronic components of the computer or optional equipment.
Before beginning these procedures, ensure that you are discharged of static electricity by briefly touching a grounded metal object. See the Safety & Regulatory Information guide for more information.
3.
Remove the access panel.
4.
Locate the header and jumper labeled PSWD (the label may be under the memory module).
NOTE: The password jumper is blue so that it can be easily identified. For assistance locating the password jumper and other system board components, see the Illustrated Parts & Service
Map (IPSM). The IPSM can be downloaded from http://www.hp.com/support .
5.
Remove the jumper.
6.
Replace the jumper.
7.
Replace the access panel.
8.
Reconnect the external equipment.
9.
Plug in the computer and turn on power. Allow the operating system to start. This clears the current passwords and disables the password features.
10.
Establish the new passwords in Computer Setup. See
Computer Setup (F10) Utility on page 9
for information.
Resetting a Setup or Power-on Password 85
Clearing and Resetting the CMOS
The computer’s configuration memory (CMOS) stores information about the computer’s configuration.
The CMOS button resets CMOS but does not clear the power-on and setup passwords.
Clearing CMOS will clear the Active Management Technology (AMT) settings in the Management
Engine BIOS Extension (MEBx), including the password. The password will default to “admin” and will need to be reset. The AMT settings will also need to be reset. To access the MEBx, press Ctrl + P during POST.
1.
Turn off the computer and any external devices, and disconnect the power cord from the power outlet.
2.
Disconnect the keyboard, monitor, and any other external equipment connected to the computer.
WARNING!
To reduce the risk of personal injury from electrical shock and/or hot surfaces, be sure to disconnect the power cord from the wall outlet, and allow the internal system components to cool before touching.
CAUTION: When the computer is plugged in, the power supply always has voltage applied to the system board even when the unit is turned off. Failure to disconnect the power cord can result in damage to the system.
Static electricity can damage the electronic components of the computer or optional equipment.
Before beginning these procedures, ensure that you are discharged of static electricity by briefly touching a grounded metal object. See the Safety & Regulatory Information guide for more information.
3.
Remove the computer cover or access panel.
CAUTION: Pushing the CMOS button will reset CMOS values to factory defaults. It is important to back up the computer CMOS settings before resetting them in case they are
86 Appendix A Password Security and Resetting CMOS
4.
Locate, press, and hold the CMOS button in for five seconds.
NOTE: Make sure you have disconnected the AC power cord from the wall outlet. The CMOS button will not clear CMOS if the power cord is connected.
Figure A-1 CMOS button
NOTE: For assistance locating the CMOS button and other system board components, see the
Illustrated Parts & Service Map (IPSM) for that particular system.
5.
Replace the computer cover or access panel.
6.
Reconnect the external devices.
7.
Plug in the computer and turn on power.
NOTE: You will receive POST error messages after clearing CMOS and rebooting advising you that configuration changes have occurred. Use Computer Setup to reset any special system setups along with the date and time.
See
Computer Setup (F10) Utility on page 9 for information.
Clearing and Resetting the CMOS 87
B POST Error Messages
This appendix lists the error codes, error messages, and the various indicator light and audible sequences that you may encounter during Power-On Self-Test (POST) or computer restart, the probable source of the problem, and steps you can take to resolve the error condition.
POST Message Disabled suppresses most system messages during POST, such as memory count and non-error text messages. If a POST error occurs, the screen will display the error message. To manually switch to the POST Messages Enabled mode during POST, press any key (except F10 ,
F11 , or F12 ). The default mode is POST Message Disabled.
The speed at which the computer loads the operating system and the extent to which it is tested are determined by the POST mode selection.
Quick Boot is a fast startup process that does not run all of the system level tests, such as the memory test. Full Boot runs all of the ROM-based system tests and takes longer to complete.
Full Boot may also be enabled to run every 1 to 30 days on a regularly scheduled basis. To establish the schedule, reconfigure the computer to the Full Boot Every x Days mode, using Computer Setup.
88 Appendix B POST Error Messages
POST Numeric Codes and Text Messages
This section covers those POST errors that have numeric codes associated with them. The section also includes some text messages that may be encountered during POST.
NOTE: The computer will beep once after a POST text message is displayed on the screen.
Table B-1 Numeric Codes and Text Messages
Control panel message
101-Option ROM Checksum Error
103-System Board Failure
110-Out of Memory Space for Option ROMs
162-System Options Not Set
163-Time & Date Not Set
Description
System ROM or expansion board option
ROM checksum.
DMA or timers.
Recently added PCI expansion card contains an option ROM too large to download during POST.
Configuration incorrect.
RTC (real-time clock) battery may need to be replaced.
Invalid time or date in configuration memory.
RTC (real-time clock) battery may need to be replaced.
Recommended action
1.
Verify the correct ROM.
2.
Flash the ROM if needed.
3.
If an expansion board was recently added, remove it to see if the problem remains.
4.
Clear CMOS.
5.
If the message disappears, there may be a problem with the expansion card.
6.
Replace the system board.
1.
Clear CMOS.
2.
Remove expansion boards.
3.
Replace the system board.
1.
If a PCI expansion card was recently added, remove it to see if the problem remains.
2.
In Computer Setup, set Advanced >
Device Options > NIC PXE Option
ROM Download to DISABLE to prevent PXE option ROM for the internal NIC from being downloaded during POST to free more memory for an expansion card's option ROM.
Internal PXE option ROM is used for booting from the NIC to a PXE server.
Run Computer Setup and check the configuration in Advanced > Device
Options .
Reset the date and time under Control
Panel . If the problem persists, replace the
RTC battery. See the Hardware Reference
Guide for instructions on installing a new battery, or contact an authorized dealer or reseller for RTC battery replacement.
Reset the date and time under Control
Panel (Computer Setup can also be used).
If the problem persists, replace the RTC battery. See the Hardware Reference Guide for instructions on installing a new battery, or contact an authorized dealer or reseller for RTC battery replacement.
POST Numeric Codes and Text Messages 89
Table B-1 Numeric Codes and Text Messages (continued)
Control panel message
164-MemorySize Error
164-MemorySize Error
201-Memory Error
213-Incompatible Memory Module in
Memory Socket(s) X, X, ...
214-DIMM Configuration Warning
219-ECC Memory Module Detected ECC
Modules not supported on this Platform
301-Keyboard Error
303-Keyboard Controller Error
Description Recommended action
Memory amount has changed since the last boot (memory added or removed).
Memory configuration incorrect.
Press the F1 key to save the memory changes.
1.
Run Computer Setup or Windows utilities.
RAM failure.
2.
Make sure the memory module(s) are installed properly.
3.
If third-party memory has been added, test using HP-only memory.
4.
Verify proper memory module type.
1.
Ensure memory modules are correctly installed.
2.
Verify proper memory module type.
A memory module in memory socket identified in the error message is missing critical SPD information, or is incompatible with the chipset.
Populated DIMM Configuration is not optimized.
Recently added memory module(s) support
ECC memory error correction.
3.
Remove and replace the identified faulty memory module(s).
4.
If the error persists after replacing memory modules, replace the system board.
1.
Verify proper memory module type.
2.
Try another memory socket.
3.
Replace DIMM with a module conforming to the SPD standard.
Rearrange the DIMMs so that each channel has the same amount of memory.
1.
If additional memory was recently added, remove it to see if the problem remains.
Keyboard failure.
I/O board keyboard controller.
2.
Check product documentation for memory support information.
1.
Reconnect keyboard with computer turned off.
2.
Check connector for bent or missing pins.
3.
Ensure that none of the keys are depressed.
4.
Replace keyboard.
1.
Reconnect keyboard with computer turned off.
2.
Replace the system board.
90 Appendix B POST Error Messages
Table B-1 Numeric Codes and Text Messages (continued)
Control panel message
304-Keyboard or System Unit Error
510-Flash Screen Image Corrupted
511-CPU Fan not Detected
512-Rear Chassis Fan not Detected
513-Front Chassis fan not detected
912-Computer Cover Has Been Removed
Since Last System Startup
917-Front Audio Not Connected
921-Device in PCI Express slot failed to initialize
1720-SMART Hard Drive Detects Imminent
Failure
1801-Microcode Patch Error
1802-Processor Not Supported
Description Recommended action
Keyboard failure.
Flash Screen image has errors.
CPU fan is not connected or may have malfunctioned.
1.
Reconnect the keyboard with computer turned off.
2.
Ensure that none of the keys are depressed.
3.
Replace the keyboard.
4.
Replace the system board.
Reflash the system ROM with the latest
BIOS image.
1.
Reseat CPU fan.
2.
Reseat fan cable.
Rear chassis fan is not connected or may have malfunctioned.
3.
Replace CPU fan.
1.
Reseat rear chassis fan.
2.
Reseat fan cable.
3.
Replace rear chassis fan.
1.
Reseat front chassis fan.
Front chassis fan is not connected or may have malfunctioned.
2.
Reseat fan cable.
3.
Replace front chassis fan.
No action required.
Computer cover was removed since last system startup.
Front audio harness has been detached or unseated from motherboard.
There is an incompatibility/problem with this device and the system or PCI Express Link could not be retrained to an x1.
Hard drive is about to fail. (Some hard drives have a hard drive firmware patch that will fix an erroneous error message.)
Reconnect or replace front audio harness.
Try rebooting the system. If the error reoccurs, the device may not work with this system
1.
Determine if hard drive is giving correct error message. Enter Computer Setup and run the Drive Protection System test under Storage > DPS Self-test .
Processor is not supported by ROM BIOS.
Recently installed processor is not supported by the system.
2.
Apply hard drive firmware patch if applicable. (Available at http://www.hp.com/support .)
3.
Back up contents and replace hard drive.
1.
Upgrade BIOS to proper version.
2.
Change the processor.
Install a processor supported by your system.
POST Numeric Codes and Text Messages 91
Table B-1 Numeric Codes and Text Messages (continued)
Control panel message Description Recommended action
1805-Ambient Temperature Previously Over
Limit
2200-PMM Allocation Error during MEBx
Download
2201-MEBx Module did not checksum correctly
This system was placed in a low power state to prevent damage due to excessive environmental temperature.
Make sure the system meets the HP enclosure guidelines as listed in the
QuickSpecs, including the following:
1.
Clean the air vents on the front, back, or any other vented side of the computer.
2.
Ensure that there is a 10.2 cm (4 in) clearance on all vented sides of the computer to permit the required airflow.
3.
Ensure that computers are not so near each other that they are subject to each other's re-circulated or preheated air.
4.
If the computer is within an enclosure, ensure that there is proper intake and exhaust ventilation for the enclosure.
1.
Reboot the computer.
Memory error during POST execution of the
Management Engine (ME) BIOS Extensions option ROM.
2.
Unplug the power cord, re-seat the memory modules, and reboot the computer.
3.
If the memory configuration was recently changed, unplug the computer, restore the original memory configuration, and reboot the computer.
4.
If the error persists, replace the system board.
Memory error during POST execution of the
Management Engine (ME) BIOS Extensions option ROM.
1.
Reboot the computer.
2.
Unplug the power cord, re-seat the memory modules, and reboot the computer.
3.
If the memory configuration was recently changed, unplug the power cord, restore the original memory configuration, and reboot the computer.
4.
If the error persists, replace the system board.
92 Appendix B POST Error Messages
Table B-1 Numeric Codes and Text Messages (continued)
Control panel message Description Recommended action
2202-PMM Deallocation Error during MEBx cleanup
2211-Memory not configured correctly for proper MEBx execution
2212-USB Key Provisioning failure writing to device
Memory error during POST execution of the
Management Engine (ME) BIOS Extensions option ROM.
1.
Reboot the computer.
2.
Unplug the power cord, re-seat the memory modules, and reboot the computer.
SODIMM1 is not installed.
USB device used for USB key provisioning will not allow BIOS to update provision file properly.
3.
If the memory configuration was recently changed, unplug the power cord, restore the original memory configuration, and reboot the computer.
4.
If the error persists, replace the system board.
Make sure there is a memory module in the
SODIMM1 socket and that it is properly seated.
1.
Try a different USB key device for provisioning.
2.
If the error persists, update to the latest
BIOS version and ME firmware version.
2217-ME Firmware Version request failure
2218-ME Firmware Version should be updated
2219-USB Key Provisioning file has invalid header identifier
3.
If the error still persists, replace the system board.
1.
Reboot the computer.
ME firmware is not properly responding to
BIOS query for version information.
ME firmware must be updated to match current functionality contained in the system
BIOS.
2.
If the error persists, update to the latest
BIOS version and ME firmware version.
3.
If the error still persists, replace the system board.
1.
Update to the latest ME firmware version.
2.
If the error persists and system BIOS has been recently updated, restore previous system BIOS version.
3.
If the error still persists, replace the system board.
Provisioning file contained on the USB key has been corrupted or is not a valid version for the current ME firmware.
1.
Recreate the provisioning file using third party management console software.
2.
If the error persists and system BIOS has been recently updated, restore previous system BIOS version.
Otherwise, update the ME firmware version.
3.
If the error still persists, replace the system board.
POST Numeric Codes and Text Messages 93
Table B-1 Numeric Codes and Text Messages (continued)
Control panel message
2220-USB Key Provisioning file has mismatch version
Description
Provisioning file contained on the USB key is not a valid version for the current ME firmware.
2230-General error during MEBx execution Error occurred during MEBx execution which fails into the “General” grouping.
Status information displayed along with the error provides further clarity into the failure.
MEBx handles transference of information between the system BIOS and ME firmware.
2231-ME error during MEBx execution
2232-AMT error during MEBx execution
2233-HECI error during MEBx execution
Invalid Electronic Serial Number
Error occurred during MEBx execution which fails into “ME” grouping.
Error occurred during MEBx execution which fails into “AMT” grouping.
Error occurred during MEBx execution which fails into “MEI or HECI” grouping.
Electronic serial number is missing.
Recommended action
1.
Reboot the computer.
2.
If the error persists and system BIOS has been recently updated, restore previous system BIOS version.
Otherwise, update the ME firmware version.
3.
If the error still persists, replace the system board.
1.
Reboot the computer.
2.
If the error persists, update to the latest
BIOS version and ME firmware version.
3.
If the error still persists, replace the system board.
1.
Reboot the computer.
2.
If the error persists, update to the latest
BIOS version and ME firmware version.
3.
If the error still persists, replace the system board.
1.
Reboot the computer.
2.
If the error persists, update to the latest
BIOS version and ME firmware version.
3.
If the error still persists, replace the system board.
1.
Reboot the computer.
2.
If the error persists, update to the latest
BIOS version and ME firmware version.
3.
If the error still persists, replace the system board.
Enter the correct serial number in Computer
Setup.
94 Appendix B POST Error Messages
Table B-1 Numeric Codes and Text Messages (continued)
Control panel message
Network Server Mode Active and No
Keyboard Attached
Parity Check 2
Description
Keyboard failure while Network Server
Mode enabled.
Parity RAM failure or a PCI/PCIe device is asserting a SERR#.
Recommended action
1.
Reconnect keyboard with computer turned off.
2.
Check connector for bent or missing pins.
3.
Ensure that none of the keys are depressed.
4.
Replace keyboard.
Run Computer Setup and Diagnostic utilities. To disable a PCI/PCIe device from asserting a SERR#, run the Computer
Setup utility and select Advanced > Bus
Options > SERR# Generation > Disable .
POST Numeric Codes and Text Messages 95
Interpreting POST Diagnostic Front Panel LEDs and
Audible Codes
This section covers the front panel LED codes as well as the audible codes that may occur before or during POST that do not necessarily have an error code or text message associated with them.
WARNING!
When the computer is plugged into an AC power source, voltage is always applied to the system board. To reduce the risk of personal injury from electrical shock and/or hot surfaces, be sure to disconnect the power cord from the wall outlet and allow the internal system components to cool before touching.
NOTE: If you see flashing LEDs on a PS/2 keyboard, look for flashing LEDs on the front panel of the computer and refer to the following table to determine the front panel LED codes.
Recommended actions in the following table are listed in the order in which they should be performed.
Not all diagnostic lights and audible codes are available on all models.
Table B-2 Diagnostic Front Panel LEDs and Audible Codes
Activity
Green Power LED On.
Green Power LED flashes every two seconds.
Red Power LED flashes two times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved.
Beeps
None
None
2
Possible Cause Recommended Action
Computer on.
None
Computer in Suspend to
RAM mode (some models only) or normal Suspend mode.
None required. Press any key or move the mouse to wake the computer.
Thermal protection activated:
1.
Clean the air vents on the front, back, or any other vented side of the computer.
Air flow is restricted, a fan may not be functioning, or the heatsink is not properly attached.
2.
Ensure that there is a 10.2 cm (4 in) clearance on all vented sides of the computer to permit the required airflow.
3.
Ensure that computers are not so near each other that they are subject to each other's re-circulated or preheated air.
4.
If the computer is within an enclosure, ensure that there is proper intake and exhaust ventilation for the enclosure.
Red Power LED flashes three times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved.
3 Processor not installed
(not an indicator of bad processor).
5.
If a message appears on the screen indicating that a fan is not working, replace the fan.
6.
Ensure that the heat sink is properly attached.
1.
Check to see that the processor is present.
2.
Reseat the processor.
96 Appendix B POST Error Messages
Table B-2 Diagnostic Front Panel LEDs and Audible Codes (continued)
Activity Beeps Possible Cause Recommended Action
Red Power LED flashes four times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved.
Red Power LED flashes five times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved.
Red Power LED flashes six times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved.
4
5
6
Power failure (power supply is overloaded).
Pre-video memory error.
1.
Open the hood and ensure the 4 or 6-wire power supply cable is seated into the connector on the system board.
2.
Check if a device is causing the problem by removing ALL attached devices (such as hard, diskette, or optical drives, and expansion cards). Power on the system. If the system enters the POST, then power off and replace one device at a time and repeat this procedure until failure occurs.
Replace the device that is causing the failure. Continue adding devices one at a time to ensure all devices are functioning properly.
3.
Replace the power supply.
4.
Replace the system board.
CAUTION: To avoid damage to the DIMMs or the system board, you must unplug the computer power cord before attempting to reseat, install, or remove a DIMM module.
1.
Reseat DIMMs.
2.
Replace DIMMs one at a time to isolate the faulty module.
3.
Replace third-party memory with HP memory.
4.
Replace the system board.
Pre-video graphics error.
For systems with a graphics card:
1.
Reseat the graphics card.
System board failure
(ROM detected failure prior to video).
2.
Replace the graphics card.
3.
Replace the system board.
For systems with integrated graphics, replace the system board.
Replace the system board.
Red Power LED flashes seven times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved.
Red Power LED flashes eight times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved.
7
8 Invalid ROM based on bad checksum.
1.
Reflash the system ROM with the latest
BIOS image.
2.
Replace the system board.
Interpreting POST Diagnostic Front Panel LEDs and Audible Codes 97
Table B-2 Diagnostic Front Panel LEDs and Audible Codes (continued)
Activity Beeps Possible Cause Recommended Action
Red Power LED flashes nine times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved.
Red Power LED flashes ten times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved.
Red Power LED flashes eleven times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved.
System does not power on and LEDs are not flashing.
9
10
11
None
System powers on but is unable to boot.
Bad option card.
The current processor does not support a feature previously enabled on this system.
System unable to power on.
1.
Unplug the AC power cord from the computer, wait 30 seconds, then plug the power cord back in to the computer.
2.
Replace the system board.
3.
Replace the processor.
1.
Check each option card by removing the card (one at a time if multiple cards), then power on the system to see if fault goes away.
2.
Once a bad card is identified, remove and replace the bad option card.
3.
Replace the system board.
1.
Install a TXT capable processor.
2.
Disable TXT in the Computer Setup (F10) utility.
3.
Reinstall the original processor.
Press and hold the power button for less than 4 seconds. If the hard drive LED turns green, the power button is working correctly and the system board needs to be replaced.
OR
Press and hold the power button for less than 4 seconds. If the hard drive LED does not turn on green then:
1.
Check that the unit is plugged into a working AC outlet.
2.
Open hood and check that the power button harness is properly connected to the system board.
3.
Check that both power supply cables are properly connected to the system board.
4.
Check to see if the 5V_aux light on the system board is turned on. If it is turned on, then replace the power button harness. If the problem persists, replace the system board.
5.
If the 5V_aux light on the system board is not turned on, remove the expansion cards one at a time until the 5V_aux light on the system board turns on. It the problem persists, replace the power supply.
98 Appendix B POST Error Messages
C Troubleshooting Without Diagnostics
This chapter provides information on how to identify and correct minor problems, such as diskette drive, hard drive, optical drive, graphics, audio, memory, and software problems. If you encounter problems with the computer, refer to the tables in this chapter for probable causes and recommended solutions.
NOTE: For information on specific error messages that may appear on the screen during Power-On
Self-Test (POST) at startup, refer to Appendix A,
POST Error Messages on page 88 .
Safety and Comfort
WARNING!
Misuse of the computer or failure to establish a safe and comfortable work environment may result in discomfort or serious injury. Refer to the Safety & Comfort Guide at http://www.hp.com/ ergo for more information on choosing a workspace and creating a safe and comfortable work environment. For more information, refer to the Safety & Regulatory Information guide.
Safety and Comfort 99
Solving General Problems
You may be able to easily resolve the general problems described in this section. If a problem persists and you are unable to resolve it yourself or if you feel uncomfortable about performing the operation, contact an authorized dealer or reseller.
WARNING!
When the computer is plugged into an AC power source, voltage is always applied to the system board. To reduce the risk of personal injury from electrical shock and/or hot surfaces, be sure to disconnect the power cord from the wall outlet and allow the internal system components to cool before touching.
Table C-1 Solving General Problems
Computer appears locked up and will not turn off when the power button is pressed.
Cause
Software control of the power switch is not functional.
Solution
1.
Press and hold the power button for at least four seconds until the computer turns off.
2.
Disconnect the power cord from the electrical outlet.
Computer will not respond to USB keyboard or mouse.
Cause
Computer is in standby mode.
System has locked up.
Solution
To resume from standby mode, press the power button or press any key.
CAUTION: When attempting to resume from standby mode, do not hold down the power button for more than four seconds. Otherwise, the computer will shut down and you will lose any unsaved data.
Restart computer.
Computer date and time display is incorrect.
Cause
RTC (real-time clock) battery may need to be replaced.
NOTE: Connecting the computer to a live AC outlet prolongs the life of the RTC battery.
Solution
First, reset the date and time under Control Panel
(Computer Setup can also be used to update the RTC date and time). If the problem persists, replace the RTC battery.
See the Removal and Replacement section for instructions on installing a new battery, or contact an authorized dealer or reseller for RTC battery replacement.
Cursor will not move using the arrow keys on the keypad.
Cause Solution
The Num Lock key may be on.
Press the Num Lock key. The Num Lock light should not be on if you want to use the arrow keys. The Num Lock key can be disabled (or enabled) in Computer Setup.
100 Appendix C Troubleshooting Without Diagnostics
There is no sound or sound volume is too low.
Cause
System volume may be set low or muted.
Solution
1.
Check the F10 BIOS settings to make sure the internal system speaker is not muted (this setting does not affect the external speakers).
2.
Make sure the external speakers are properly connected and powered on and that the speakers' volume control is set correctly.
3.
Use the system volume control available in the operating system to make sure the speakers are not muted or to increase the volume.
Poor performance is experienced.
Cause
Processor is hot.
Hard drive is full.
Solution
1.
Make sure airflow to the computer is not blocked. Leave a 10.2-cm (4-inch) clearance on all vented sides of the computer and above the monitor to permit the required airflow.
2.
Make sure fans are connected and working properly
(some fans only operate when needed).
3.
Make sure the processor heat sink is installed properly.
Transfer data from the hard drive to create more space on the hard drive.
Add more memory.
Defragment hard drive.
Restart the computer.
Low on memory.
Hard drive fragmented.
Program previously accessed did not release reserved memory back to the system.
Virus resident on the hard drive.
Too many applications running.
Some software applications, especially games, are stressful on the graphics subsystem
Cause unknown.
Run virus protection program.
1.
Close unnecessary applications to free up memory.
2.
Add more memory. Some applications run in the background and can be closed by right-clicking on their corresponding icons in the task tray. To prevent these applications from launching at startup, go to Start > All
Programs > Accessories > Run and type msconfig .
On the Startup tab of the System Configuration Utility, clear applications that you do not want to launch automatically.
1.
Lower the display resolution for the current application or consult the documentation that came with the application for suggestions on how to improve performance by adjusting parameters in the application.
2.
Add more memory.
3.
Upgrade the graphics solution.
Restart the computer.
Solving General Problems 101
Computer powered off automatically and the Power LED flashes Red two times, once every second, followed by a two second pause, and the computer beeps two times. (Beeps stop after fifth iteration but LEDs continue flashing).
Cause Solution
Processor thermal protection activated:
A fan may be blocked or not turning.
OR
The heat sink is not properly attached to the processor.
1.
Ensure that the computer air vents are not blocked and the processor cooling fan is running.
2.
Open hood, press power button, and see if the processor fan spins. If the processor fan is not spinning, make sure the fan's cable is plugged onto the system board header.
3.
If fan is plugged in, but is not spinning, then replace the heat sink/fan assembly.
System does not power on and the LEDs on the front of the computer are not flashing.
Cause Solution
System unable to power on.
Press and hold the power button for less than 4 seconds. If the hard drive LED turns green, then:
1.
Check that the voltage selector, located on the rear of the power supply on some models, is set to the appropriate voltage. Proper voltage setting depends on your region.
2.
Replace the system board.
OR
Press and hold the power button for less than 4 seconds. If the hard drive LED does not turn on green then:
1.
Check that the unit is plugged into a working AC outlet.
2.
Open computer and check that the power button board cable is properly connected to the system board.
3.
Check that power supply cables are properly connected to the system board.
4.
Check to see if the 5V_aux light on the system board is turned on. If it is turned on, then replace the power button board.
5.
If the 5V_aux light on the system board is off, then replace the power supply.
6.
Replace the system board.
102 Appendix C Troubleshooting Without Diagnostics
Solving Power Problems
Common causes and solutions for power problems are listed in the following table.
Table C-2 Solving Power Problems
Computer powered off automatically and the Power LED flashes red two times, once every second, followed by a two second pause, and the computer beeps two times. (Beeps stop after fifth iteration but LEDs continue flashing.)
Cause
Processor thermal protection activated:
A fan may be blocked or not turning.
OR
The heat sink is not properly attached to the processor.
Solution
1.
Ensure that the computer air vents are not blocked and the processor cooling fan is running.
2.
Open hood, press power button, and see if the processor fan spins. If the processor fan is not spinning, make sure the fan's cable is plugged onto the system board header.
3.
If fan is plugged in, but is not spinning, then replace the heat sink/fan assembly.
Power LED flashes red four times, once every second, followed by a two second pause, and the computer beeps four times. (Beeps stop after fifth iteration but LEDs continue flashing.)
Cause
Power failure (power supply is overloaded).
Solution
1.
Check if a device is causing the problem by removing
ALL attached devices (such as hard, diskette, or optical drives, and expansion cards). Power on the system. If the system enters the POST, then power off and replace one device at a time and repeat this procedure until failure occurs. Replace the device that is causing the failure. Continue adding devices one at a time to ensure all devices are functioning properly.
2.
Replace the power supply.
3.
Replace the system board.
Solving Power Problems 103
Solving Diskette Problems
Common causes and solutions for diskette problems are listed in the following table.
NOTE: The computer does not support internal diskette drives. Only USB diskette drives are supported.
NOTE: You may need to reconfigure the computer when you add or remove hardware, such as an additional diskette drive. See
Solving Hardware Installation Problems on page 119 for instructions.
Table C-3 Solving Diskette Problems
Diskette drive light stays on.
Cause
Diskette is damaged.
Diskette is incorrectly inserted.
Drive cable is not properly connected.
Solution
Click Start , click Explore , and right-click on a drive. Select
Properties then select the Tools tab. Under Error-checking click Check Now .
Remove diskette and reinsert.
Reconnect drive cable. Ensure that all four pins on the diskette power cable are connected to the drive.
Drive not found.
Cause
Cable is loose.
Removable drive is not seated properly.
The device has been hidden in Computer Setup.
Solution
Reseat diskette drive data and power cable.
Reseat the drive.
Run the Computer Setup utility and ensure Device Available is selected for the Legacy Diskette in Security > Device
Security .
Diskette drive cannot write to a diskette.
Cause
Diskette is not formatted.
Diskette is write-protected.
Writing to the wrong drive.
Not enough space is left on the diskette.
Diskette is damaged.
Solution
Format the diskette.
1.
From Windows Explorer select the disk (A) drive.
2.
Right-click the drive letter and select Format .
3.
Select the desired options, and click Start to begin formatting the diskette.
Use another diskette or remove the write protection.
Check the drive letter in the path statement.
1.
Use another diskette.
2.
Delete unneeded files from diskette.
Replace the damaged disk.
104 Appendix C Troubleshooting Without Diagnostics
Cannot format diskette.
Cause
Invalid media reported.
Disk may be write-protected.
Legacy diskette writes are disabled in Computer Setup.
Solution
When formatting a disk in MS-DOS, you may need to specify diskette capacity. For example, to format a 1.44-MB diskette, type the following command at the MS-DOS prompt:
FORMAT A: /F:1440
Open the locking device on the diskette.
Enter Computer Setup and enable Legacy Diskette Write in
Storage > Storage Options .
A problem has occurred with a disk transaction.
Cause
The directory structure is bad, or there is a problem with a file.
Solution
Right-click Start , click Explore , and right-click on a drive.
Select Properties then select the Tools tab. Under Errorchecking click Check Now .
Diskette drive cannot read a diskette.
Cause
You are using the wrong diskette type for the drive type.
You are reading the wrong drive.
Diskette is damaged.
Solution
Check the type of drive that you are using and use the correct diskette type.
Check the drive letter in the path statement.
Replace the diskette with a new one.
“Invalid system disk” message is displayed.
Cause
A diskette that does not contain the system files needed to start the computer has been inserted in the drive.
Diskette error has occurred.
Solution
When drive activity stops, remove the diskette and press the
Spacebar . The computer should start up.
Restart the computer by pressing the power button.
Cannot Boot to Diskette.
Cause
Diskette is not bootable.
Solution
Replace with a bootable diskette.
Solving Diskette Problems 105
Table C-3 Solving Diskette Problems (continued)
Cannot Boot to Diskette.
Cause
Diskette boot has been disabled in Computer Setup.
Network server mode is enabled in Computer Setup.
Solution
1.
Run Computer Setup and enable USB device in
Storage > Boot Order .
2.
Run Computer Setup and enable USB device in
Storage > Storage Options > Removable Media
Boot .
NOTE: Both steps should be used as the Removable
Media Boot function in Computer Setup overrides the Boot
Order enable command.
Run Computer Setup and disable Network Server Mode in
Security > Password Options .
Solving Hard Drive Problems
Table C-4 Solving Hard Drive Problems
Hard drive error occurs.
Cause
Hard disk has bad sectors or has failed.
Solution
1.
Right-click Start , click Explore , and right-click on a drive. Select Properties then select the Tools tab.
Under Error-checking click Check Now .
2.
Use a utility to locate and block usage of bad sectors. If necessary, reformat the hard disk.
Disk transaction problem.
Cause Solution
Either the directory structure is bad or there is a problem with a file.
Right-click Start , click Explore , and right-click on a drive.
Select Properties then select the Tools tab. Under Errorchecking click Check Now .
Drive not found (identified).
Cause
Cable could be loose.
Solution
Check cable connections.
106 Appendix C Troubleshooting Without Diagnostics
Table C-4 Solving Hard Drive Problems (continued)
Drive not found (identified).
Cause Solution
The system may not have automatically recognized a newly installed device.
The device is attached to a SATA port that has been hidden in Computer Setup.
Drive responds slowly immediately after power-up.
See reconfiguration directions in the
Installation Problems on page 119 section. If the system still
does not recognize the new device, check to see if the device is listed within Computer Setup. If it is listed, the probable cause is a driver problem. If it is not listed, the probable cause is a hardware problem.
If this is a newly installed drive, run the Computer Setup utility and try adding a POST delay under Advanced >
Power-On .
Run the Computer Setup utility and ensure Device Available is selected for the device's SATA port in Security > Device
Security .
Run Computer Setup and increase the POST Delay in
Advanced > Power-On Options .
Nonsystem disk/NTLDR missing message.
Cause
The system is trying to start from a diskette that is not bootable.
The system is trying to start from the hard drive but the hard drive may have been damaged.
System files missing or not properly installed.
Hard drive boot has been disabled in Computer Setup.
Bootable hard drive is not attached as first in a multi-hard drive configuration.
Bootable hard drive's controller is not listed first in the Boot
Order.
Solution
Remove the diskette from the diskette drive.
1.
Insert a bootable diskette into the diskette drive and restart the computer.
2.
Check the hard drive format using fdisk: If NTFS formatting, use a third party reader to evaluate the drive. If FAT32 formatting, the hard drive cannot be accessed.
1.
Insert a bootable diskette into the diskette drive and restart the computer.
2.
Check the hard drive format using Fdisk: If NFTFS formatting, use a third party reader to evaluate the drive. If FAT32 formatting, the hard drive cannot be accessed.
3.
Install system files for the appropriate operating system.
Run the Computer Setup utility and enable the hard drive entry in the Storage > Boot Order list.
If attempting to boot from a hard drive, ensure it is attached to the system board dark blue SATA connector.
Run the Computer Setup utility and select Storage > Boot
Order and ensure the bootable hard drive's controller is listed immediately under the Hard Drive entry.
Solving Hard Drive Problems 107
Computer will not boot from hard drive.
Cause
The device is attached to a SATA port that has been hidden in Computer Setup.
Boot order is not correct.
Hard Drive's “Emulation Type” is set to “None.”
Hard drive is damaged.
Solution
Run the Computer Setup utility and ensure Device Available is selected for the device's SATA port in Security > Device
Security .
Run the Computer Setup utility and change boot sequence in
Storage > Boot Order .
Run the Computer Setup utility and change the “Emulation
Type” to “Hard Disk” in the device's details under Storage >
Device Configuration .
Observe if the front panel Power LED is blinking RED and if any beeps are heard. See Appendix A,
Messages on page 88 to determine possible causes for the
blinking red and beep codes.
See the Worldwide Limited Warranty for terms and conditions.
Computer seems to be locked up.
Cause
Program in use has stopped responding to commands.
Solution
Attempt the normal Windows “Shut Down” procedure. If this fails, press the power button for four or more seconds to turn off the power. To restart the computer, press the power button again.
The removable hard drive is not recognized by the computer.
Cause Solution
The removable hard drive carrier is not fully seated in the enclosure frame or the hard drive is not fully seated in the carrier.
Push the carrier into the enclosure frame so that the connector on the rear of the frame is properly seated. If this does not solve the problem, turn off the computer, remove the carrier, and check to see if the connector on the hard drive is properly seated in the carrier.
The removable hard drive enclosure is beeping and the green LED is flashing.
Cause Solution
Fan failure alarm on the removable hard drive enclosure has been activated.
Shut down the computer and contact HP for a replacement enclosure.
108 Appendix C Troubleshooting Without Diagnostics
Solving Media Card Reader Problems
Table C-5 Solving Media Card Reader Problems
A write-protected or locked error occurs when attempting to write to the media card.
Cause
Media card is locked. Locking the media card is a safety feature that prevents writing to and deleting from an SD/
Memory Stick/PRO card.
Solution
If using an SD card, make sure that the lock tab located on the right of the SD card is not in the locked position. If using a Memory Stick/PRO card, make sure that the lock tab located on the bottom of the Memory Stick/PRO card is not in the locked position.
Can not write to the media card.
Cause
The media card is a read-only memory (ROM) card.
Media card is locked. Locking the media card is a safety feature that prevents writing to and deleting from an SD/
Memory Stick/PRO card.
Solution
Check the manufacturer’s documentation included with your card to see if it writable. Refer to the previous section for a list of compatible cards.
If using an SD card, make sure that the lock tab located on the right of the SD card is not in the locked position. If using a Memory Stick/PRO card, make sure that the lock tab located on the bottom of the Memory Stick/PRO card is not in the locked position.
Unable to access data on the media card after inserting it into a slot.
Cause
The media card is not inserted properly, is inserted in the wrong slot, or is not supported.
Solution
Ensure that the card is inserted properly with the gold contact on the correct side. The green LED will light if inserted properly.
Do not know how to remove a media card correctly.
Cause
The computer’s software is used to safely eject the card.
Solution
Open Computer , right-click on the corresponding drive icon, and select Eject . Then pull the card out of the slot.
NOTE: Never remove the card when the green LED is flashing
After installing the media card reader and booting to Windows, the reader and the inserted cards are not recognized by the computer.
Cause Solution
The operating system needs time to recognize the device if the reader was just installed into the computer and you are turning the PC on for the first time.
Wait a few seconds so that the operating system can recognize the reader and the available ports, and then recognize whatever media is inserted in the reader.
Solving Media Card Reader Problems 109
After inserting a media card in the reader, the computer attempts to boot from the media card.
Cause Solution
The inserted media card has boot capability.
If you do not want to boot from the media card, remove it during boot or do not select the option to boot from the inserted media card during the boot process.
Solving Display Problems
If you encounter display problems, see the documentation that came with the monitor and to the common causes and solutions listed in the following table.
Table C-6 Solving Display Problems
Blank screen (no video).
Cause
You may have a screen blanking utility installed or energy saver features are enabled.
System ROM is corrupted; system is running in Boot Block
Emergency Recovery Mode (indicated by eight beeps).
Computer is in standby mode.
Solution
Press any key or click the mouse button and, if set, type your password.
Reflash the system ROM with the latest BIOS image.
Press the power button to resume from standby mode.
CAUTION: When attempting to resume from standby mode, do not hold down the power button for more than four seconds. Otherwise, the computer will shut down and you will lose any unsaved data.
Blank screen and the power LED flashes red five times, once every second, followed by a two second pause, and the computer beeps five times. (Beeps stop after fifth iteration but LEDs continue flashing.)
Cause
Pre-video memory error.
Solution
1.
Reseat DIMMs. Power on the system.
2.
Replace DIMMs one at a time to isolate the faulty module.
3.
Replace third-party memory with HP memory.
4.
Replace the system board.
110 Appendix C Troubleshooting Without Diagnostics
Blank screen and the power LED flashes red six times, once every second, followed by a two second pause, and the computer beeps six times. (Beeps stop after fifth iteration but LEDs continue flashing.)
Cause
Pre-video graphics error.
Solution
For systems with a graphics card:
1.
Reseat the graphics card. Power on the system.
2.
Replace the graphics card.
3.
Replace the system board.
For systems with integrated graphics, replace the system board.
Blank screen and the power LED flashes red seven times, once every second, followed by a two second pause, and the computer beeps seven times. (Beeps stop after fifth iteration but LEDs continue flashing.)
Cause Solution
System board failure (ROM detected failure prior to video).
Replace the system board.
Monitor does not function properly when used with energy saver features.
Cause Solution
Monitor without energy saver capabilities is being used with energy saver features enabled.
Disable monitor energy saver feature.
Dim characters.
Cause
The brightness and contrast controls are not set properly.
Cables are not properly connected.
Solution
Adjust the monitor brightness and contrast controls.
Check that the graphics cable is securely connected to the graphics card and the monitor.
Blurry video or requested resolution cannot be set.
Cause
If the graphics controller was upgraded, the correct graphics drivers may not be loaded.
Monitor is not capable of displaying requested resolution.
Graphics card is bad.
Solution
Install the video drivers included in the upgrade kit.
Change requested resolution.
Replace the graphics card.
Solving Display Problems 111
The picture is broken up, rolls, jitters, or flashes.
Cause
The monitor connections may be incomplete or the monitor may be incorrectly adjusted.
Monitor needs to be degaussed.
Solution
1.
In a two-monitor system or if another monitor is in close proximity, be sure the monitors are not interfering with each other’s electromagnetic field by moving them apart.
2.
Fluorescent lights or fans may be too close to the monitor.
Degauss the monitor. Refer to the documentation that came with the monitor for instructions.
Image is not centered.
Cause
Position may need adjustment.
Solution
Press the monitor's Menu button to access the OSD menu.
Select ImageControl/ Horizontal Position or Vertical
Position to adjust the horizontal or vertical position of the image.
“Out of Range” displays on screen.
Cause
Video resolution and refresh rate are set higher than what the monitor supports.
Solution
Restart the computer and enter Safe Mode. Change the settings to a supported setting then restart the computer so that the new settings take effect.
High pitched noise coming from inside monitor.
Cause
Brightness and/or contrast settings are too high.
Solution
Lower brightness and/or contrast settings.
Fuzzy focus; streaking, ghosting, or shadowing effects; horizontal scrolling lines; faint vertical bars; or unable to center the picture on the screen (flat panel monitors using an analog VGA input connection only).
Cause Solution
Monitor’s internal digital conversion circuits may be unable to correctly interpret the output synchronization of the graphics card.
1.
Select the monitor’s Auto-Adjustment option in the monitor’s on-screen display menu.
2.
Manually synchronize the Clock and Clock Phase onscreen display functions. To download a SoftPaq that will assist you with the synchronization, go to the following Web site, select the appropriate monitor, and download either SP32347 or SP32202: http://www.hp.com/support
Graphics card is not seated properly or is bad.
1.
Reseat the graphics card.
2.
Replace the graphics card.
112 Appendix C Troubleshooting Without Diagnostics
Certain typed symbols do not appear correct.
Cause
The font you are using does not support that particular symbol.
Solution
Use the Character Map to locate and select the appropriate symbol. Click Start > All Programs > Accessories >
System Tools > Character Map . You can copy the symbol from the Character Map into a document.
Solving Display Problems 113
Solving Audio Problems
If the computer has audio features and you encounter audio problems, see the common causes and solutions listed in the following table.
Table C-7 Solving Audio Problems
Sound cuts in and out.
Cause
Processor resources are being used by other open applications.
Solution
Shut down all open processor-intensive applications.
Sound does not come out of the speaker or headphones.
Cause Solution
Software volume control is turned down or muted.
Audio is hidden in Computer Setup.
The external speakers are not turned on.
The audio device may be connected to the wrong jack.
External speakers plugged into the wrong audio jack on a recently installed sound card.
Digital CD audio is not enabled.
Headphones or devices connected to the line-out connector mute the internal speaker.
Computer is in standby mode.
Internal speaker is disabled in Computer Setup.
The application is set to use a different audio device than speakers.
Double-click the Speaker icon on the taskbar, then make sure that Mute is not selected and use the volume slider to adjust the volume.
Enable the audio in Computer Setup: Security >
Device Security > System Audio .
Turn on the external speakers.
Ensure that the device is connected to the correct jack on the computer. The speakers should be plugged into the rear lineout jack and the headphones should be plugged into the front headphone jack.
See the sound card documentation for proper speaker connection.
Enable digital CD audio. In the Device Manager, right-click on the CD/DVD device and select Properties . Make sure
Enable digital CD audio for this CD-ROM device is checked.
Turn on and use headphones or external speakers, if connected, or disconnect headphones or external speakers.
Press the power button to resume from standby mode.
CAUTION: When attempting to resume from standby mode, do not hold down the power button for more than four seconds. Otherwise, the computer will shut down and you will lose any unsaved data.
Enable the internal speaker in Computer Setup. Select
Advanced > Device Options > Internal Speaker .
Some graphics cards support audio over the DisplayPort connection, so multiple audio devices may be listed in
Device Manager. Make sure the correct device is being used.
114 Appendix C Troubleshooting Without Diagnostics
Table C-7 Solving Audio Problems (continued)
Sound does not come out of the speaker or headphones.
Cause Solution
Some applications can select which audio output device is used.
The operating system controls may be set to use a different audio device as the default output device than what is expected.
Make sure the application has selected the correct audio device.
Set the operating system to use the correct audio device.
Sound from headphones is not clear or muffled.
Cause
Headphones are plugged into the rear audio output connector. The rear audio output connector is for powered audio devices and is not designed for headphone use.
Solution
Plug the headphones into the headphone connector on the front of the computer.
Computer appears to be locked up while recording audio.
Cause Solution
The hard disk may be full.
Before recording, make sure there is enough free space on the hard disk. You can also try recording the audio file in a compressed format.
Line-in jack is not functioning properly.
Cause
Jack has been reconfigured in the audio driver or application software.
Solution
In the audio driver or application software, reconfigure the jack or set the jack to its default value.
There is no sound or sound volume is too low.
Cause
The application is set to use a different audio device than speakers.
Some applications can select which audio output device is used.
The operating system controls may be set to use a different audio device as the default output device than what is expected.
Solution
Some graphics cards support audio over the DisplayPort connection, so multiple audio devices may be listed in
Device Manager. Make sure the correct device is being used.
Make sure the application has selected the correct audio device.
Set the operating system to use the correct audio device.
Solving Audio Problems 115
Solving Printer Problems
If you encounter printer problems, see the documentation that came with the printer and to the common causes and solutions listed in the following table.
Table C-8 Solving Printer Problems
Printer will not print.
Cause
Printer is not turned on and online.
The correct printer drivers for the application are not installed.
If you are on a network, you may not have made the connection to the printer.
Printer may have failed.
Solution
Turn the printer on and make sure it is online.
1.
Install the correct printer driver for the application.
2.
Try printing using the MS-DOS command:
DIR C:\ > [printer port] where [printer port] is the address of the printer being used. If the printer works, reload the printer driver.
Make the proper network connections to the printer.
Run printer self-test.
Printer will not turn on.
Cause
The cables may not be connected properly.
Solution
Reconnect all cables and check the power cord and electrical outlet.
Printer prints garbled information.
Cause
The correct printer driver for the application is not installed.
The cables may not be connected properly.
Printer memory may be overloaded.
Solution
Install the correct printer driver for the application.
Reconnect all cables.
Reset the printer by turning it off for one minute, then turn it back on.
Printer is offline.
Cause
The printer may be out of paper.
Solution
Check the paper tray and refill it if it is empty. Select online.
Solving Keyboard and Mouse Problems
If you encounter keyboard or mouse problems, see the documentation that came with the equipment and to the common causes and solutions listed in the following table.
116 Appendix C Troubleshooting Without Diagnostics
Table C-9 Solving Keyboard Problems
Keyboard commands and typing are not recognized by the computer.
Cause Solution
Keyboard connector is not properly connected.
Program in use has stopped responding to commands.
Keyboard needs repairs.
Computer is in standby mode.
1.
Click Start , click the arrow on the lower right corner of the Start menu, then select Shut Down .
2.
After the shutdown is complete, reconnect the keyboard to the back of the computer and restart the computer.
Shut down your computer using the mouse and then restart the computer.
See the Worldwide Limited Warranty for terms and conditions.
Press the power button to resume from standby mode.
CAUTION: When attempting to resume from standby mode, do not hold down the power button for more than four seconds. Otherwise, the computer will shut down and you will lose any unsaved data.
Cursor will not move using the arrow keys on the keypad.
Cause Solution
The Num Lock key may be on.
Press the Num Lock key. The Num Lock light should not be on if you want to use the arrow keys. The Num Lock key can be disabled (or enabled) in Computer Setup.
Table C-10 Solving Mouse Problems
Mouse does not respond to movement or is too slow.
Cause
Program in use has stopped responding to commands.
Mouse may need cleaning.
Solution
Mouse connector is not properly plugged into the back of the computer.
Shut down the computer using the keyboard.
1.
Press the Ctrl and Esc keys at the same time (or press the Windows logo key) to display the Start menu.
2.
Use the arrow keys to select Shut Down and then press the Enter key.
3.
After the shutdown is complete, plug the mouse connector into the back of the computer (or the keyboard) and restart.
Shut down the computer using the keyboard then restart the computer.
Remove the roller ball cover on the mouse and clean the internal components.
Solving Keyboard and Mouse Problems 117
Table C-10 Solving Mouse Problems (continued)
Mouse does not respond to movement or is too slow.
Cause
Mouse may need repair.
Computer is in standby mode.
Solution
See the Worldwide Limited Warranty for terms and conditions.
Press the power button to resume from standby mode.
CAUTION: When attempting to resume from standby mode, do not hold down the power button for more than four seconds. Otherwise, the computer will shut down and you will lose any unsaved data.
Mouse will only move vertically, horizontally, or movement is jerky.
Cause Solution
Mouse roller ball or the rotating encoder shafts that make contact with the ball are dirty.
Remove roller ball cover from the bottom of the mouse and clean the internal components with a mouse cleaning kit available from most computer stores.
118 Appendix C Troubleshooting Without Diagnostics
Solving Hardware Installation Problems
You may need to reconfigure the computer when you add or remove hardware, such as an additional drive or expansion card. If you install a plug and play device, Windows automatically recognizes the device and configures the computer. If you install a non–plug and play device, you must reconfigure the computer after completing installation of the new hardware. In Windows, use the Add Hardware
Wizard and follow the instructions that appear on the screen.
WARNING!
When the computer is plugged into an AC power source, voltage is always applied to the system board. To reduce the risk of personal injury from electrical shock and/or hot surfaces, be sure to disconnect the power cord from the wall outlet and allow the internal system components to cool before touching.
Table C-11 Solving Hardware Installation Problems
A new device is not recognized as part of the system.
Cause Solution
Device is not seated or connected properly.
Cable(s) of new external device are loose or power cables are unplugged.
Power switch of new external device is not turned on.
Ensure that the device is properly and securely connected and that pins in the connector are not bent down.
Ensure that all cables are properly and securely connected and that pins in the cable or connector are not bent down.
When the system advised you of changes to the configuration, you did not accept them.
Turn off the computer, turn on the external device, then turn on the computer to integrate the device with the computer system.
Reboot the computer and follow the instructions for accepting the changes.
A plug and play board may not automatically configure when added if the default configuration conflicts with other devices.
Use Windows Device Manager to deselect the automatic settings for the board and choose a basic configuration that does not cause a resource conflict. You can also use
Computer Setup to reconfigure or disable devices to resolve the resource conflict.
USB ports on the computer are disabled in Computer Setup.
Run the Computer Setup utility and ensure that Device available is selected for appropriate USB ports under
Security > USB Security .
Computer will not start.
Cause
Wrong memory modules were used in the upgrade or memory modules were installed in the wrong location.
Solution
1.
Review the documentation that came with the system to determine if you are using the correct memory modules and to verify the proper installation.
NOTE: DIMM1 or XMM1 must always be installed.
DIMM1 must be installed before DIMM2, and DIMM3 must be installed before DIMM4.
2.
Observe the beeps and LED lights on the front of the computer. Beeps and flashing LEDs are codes for specific problems.
3.
If you still cannot resolve the issue, contact Customer
Support.
Solving Hardware Installation Problems 119
Power LED flashes red five times, once every second, followed by a two second pause, and the computer beeps five times. (Beeps stop after fifth iteration but LEDs continue flashing.)
Cause
Memory is installed incorrectly or is bad.
Solution
CAUTION: To avoid damage to the DIMMs or the system board, you must unplug the computer power cord before attempting to reseat, install, or remove a DIMM module.
1.
Reseat DIMMs. Power on the system.
2.
Replace DIMMs one at a time to isolate the faulty module.
NOTE: DIMM1 or XMM1 must always be installed.
DIMM1 must be installed before DIMM2, and DIMM3 must be installed before DIMM4
3.
Replace third-party memory with HP memory.
4.
Replace the system board.
Power LED flashes red six times, once every second, followed by a two second pause, and the computer beeps six times. (Beeps stop after fifth iteration but LEDs continue flashing.)
Cause Solution
Graphics card is not seated properly or is bad, or system board is bad.
For systems with a graphics card:
1.
Reseat the graphics card. Power on the system.
2.
Replace the graphics card.
3.
Replace the system board.
For systems with integrated graphics, replace the system board.
Power LED flashes red ten times, once every second, followed by a two second pause, and the computer beeps ten times. (Beeps stop after fifth iteration but LEDs continue flashing.)
Cause
Bad option card.
Solution
1.
Check each option card by removing the cards one at time (if multiple cards), then power on the system to see if fault goes away.
2.
Once bad card is identified, remove and replace bad option card.
3.
Replace the system board.
Solving Network Problems
Some common causes and solutions for network problems are listed in the following table. These guidelines do not discuss the process of debugging the network cabling.
120 Appendix C Troubleshooting Without Diagnostics
Table C-12 Solving Network Problems
Wake-on-LAN feature is not functioning.
Cause
S5 Maximum Power Saving feature is enabled.
S5 Wake on LAN is disabled.
Wake-on-LAN is not enabled.
Solution
Disable the S5 Maximum Power Saving option in Computer
Setup. Select Power > Hardware Power Management > S5
Maximum Power Saving .
: Enable the S5 Wake on LAN option in Computer Setup.
Select Advanced > Device Options > S5 Wake on LAN .
1.
Select Start > Control Panel .
2.
Under Network and Internet , select View network status and tasks .
3.
Click Local Area Connection .
4.
Click the Properties button.
5.
Click the Configure button.
6.
Click the Power Management tab, then select the check box to Allow this device to wake the computer .
Network driver does not detect network controller.
Cause
Network controller is disabled.
Incorrect network driver.
Solution
1.
Run Computer Setup and enable network controller.
2.
Enable the network controller in the operating system via Device Manager.
Check the network controller documentation for the correct driver or obtain the latest driver from the manufacturer’s Web site.
Network status link light never flashes.
NOTE: The network status light is supposed to flash when there is network activity.
Cause Solution
No active network is detected.
Network controller is not set up properly.
Network controller is disabled.
Network driver is not properly loaded.
System cannot autosense the network.
Check cabling and network equipment for proper connection.
Check for the device status within Windows, such as Device
Manager for driver load and the Network Connections applet within Windows for link status.
1.
Run Computer Setup and enable network controller.
2.
Enable the network controller in the operating system via Device Manager.
Reinstall network drivers.
Disable auto-sensing capabilities and force the system into the correct operating mode.
Solving Network Problems 121
Diagnostics reports a failure.
Cause
The cable is not securely connected.
The cable is attached to the incorrect connector.
There is a problem with the cable or a device at the other end of the cable.
Network controller interrupt is shared with an expansion board.
The network controller is defective.
Solution
Ensure that the cable is securely attached to the network connector and that the other end of the cable is securely attached to the correct device.
Ensure that the cable is attached to the correct connector.
Ensure that the cable and device at the other end are operating correctly.
Under the Computer Setup Advanced menu, change the resource settings for the board.
Contact an authorized service provider.
Diagnostics passes, but the computer does not communicate with the network.
Cause Solution
Network drivers are not loaded, or driver parameters do not match current configuration.
Make sure the network drivers are loaded and that the driver parameters match the configuration of the network controller.
The network controller is not configured for this computer.
Make sure the correct network client and protocol is installed.
Select the Network icon in the Control Panel and configure the network controller.
Network controller stopped working when an expansion board was added to the computer.
Cause Solution
Network controller interrupt is shared with an expansion board.
The network controller requires drivers.
The expansion board installed is a network card (NIC) and conflicts with the embedded NIC.
Under the Computer Setup Advanced menu, change the resource settings for the board.
Verify that the drivers were not accidentally deleted when the drivers for a new expansion board were installed.
Under the Computer Setup Advanced menu, change the resource settings for the board.
Network controller stops working without apparent cause.
Cause Solution
The files containing the network drivers are corrupted.
The cable is not securely connected.
The network controller is defective.
Reinstall the network drivers, using the Recovery Disc Set created from the hard drive's Recovery Partition.
Ensure that the cable is securely attached to the network connector and that the other end of the cable is securely attached to the correct device.
Contact an authorized service provider.
122 Appendix C Troubleshooting Without Diagnostics
New network card will not boot.
Cause
New network card may be defective or may not meet industry-standard specifications.
Solution
Install a working, industry-standard NIC, or change the boot sequence to boot from another source.
Cannot connect to network server when attempting Remote System Installation.
Cause Solution
The network controller is not configured properly.
Verify Network Connectivity, that a DHCP Server is present, and that the Remote System Installation Server contains the
NIC drivers for your NIC.
System setup utility reports unprogrammed EEPROM.
Cause
Unprogrammed EEPROM.
Solution
Contact an authorized service provider.
Solving Memory Problems
If you encounter memory problems, some common causes and solutions are listed in the following table.
CAUTION: Power may still be supplied to the DIMMs when the computer is turned off (depending on the Management Engine (ME) settings). To avoid damage to the DIMMs or the system board, you must unplug the computer power cord before attempting to reseat, install, or remove a DIMM module.
For those systems that support ECC memory, HP does not support mixing ECC and non-ECC memory. Otherwise, the computer will not boot the operating system.
Table C-13 Solving Memory Problems
System will not boot or does not function properly after installing additional memory modules.
Cause
A memory module is not installed in the DIMM1 or XMM1 socket.
Memory module is not the correct type or speed grade for the system or the new memory module is not seated properly.
Solution
Ensure that a memory module is installed in the DIMM1 or
XMM1 socket on the system board. This socket must be populated with a memory module.
Replace module with the correct industry-standard device for the computer. On some models, ECC and non-ECC memory modules cannot be mixed.
Solving Memory Problems 123
Out of memory error.
Cause
Memory configuration may not be set up correctly.
You have run out of memory to run the application.
Solution
Use the Device Manager to check memory configuration.
Check the application documentation to determine the memory requirements.
Memory count during POST is wrong.
Cause
The memory modules may not be installed correctly.
Integrated graphics may use system memory.
Solution
Check that the memory modules have been installed correctly and that proper modules are used.
No action required.
Insufficient memory error during operation.
Cause
Too many Terminate and Stay Resident programs (TSRs) are installed.
You have run out of memory for the application.
Solution
Delete any TSRs that you do not need.
Check the memory requirements for the application or add more memory to the computer.
Power LED flashes red five times, once every second, followed by a two second pause, and the computer beeps five times. (Beeps stop after fifth iteration but LEDs continue flashing.)
Cause
Memory is installed incorrectly or is bad.
Solution
1.
Reseat DIMMs. Power on the system.
2.
Replace DIMMs one at a time to isolate the faulty module.
3.
Replace third-party memory with HP memory.
4.
Replace the system board.
Solving Processor Problems
If you encounter processor problems, common causes and solutions are listed in the following table.
124 Appendix C Troubleshooting Without Diagnostics
Table C-14 Solving Processor Problems
Poor performance is experienced.
Cause
Processor is hot.
Solution
1.
Make sure the airflow to the computer is not blocked.
2.
Make sure the fans are connected and working properly
(some fans only operate when needed).
3.
Make sure the processor heat sink is installed properly.
Power LED flashes red three times, once every second, followed by a two second pause.
Cause Solution
Processor is not seated properly or not installed.
1.
Check to see that the processor is present.
2.
Reseat the processor.
Power LED flashes red eleven times, once every second, followed by a two second pause.
Cause Solution
The current processor does not support a feature previously enabled on this system.
1.
Install a TXT capable processor.
2.
Disable TXT in the Computer Setup (F10) utility.
3.
Reinstall the original processor.
Solving CD-ROM and DVD Problems
If you encounter CD-ROM or DVD problems, see the common causes and solutions listed in the following table or to the documentation that came with the optional device.
Table C-15 Solving CD-ROM and DVD Problems
System will not boot from CD-ROM or DVD drive.
Cause
The device is attached to a SATA port that has been hidden in the Computer Setup utility.
Removable Media Boot is disabled in the Computer Setup utility.
Network Server Mode is enabled in Computer Setup.
Non-bootable CD in drive.
Boot order not correct.
Solution
Run the Computer Setup utility and ensure Device Available is selected for the device's SATA port in Security > Device
Security .
Run the Computer Setup utility and enable booting to removable media in Storage > Storage Options . Ensure
CD-ROM is enabled in Storage > Boot Order .
Run the Computer Setup utility and disable Network Server
Mode in Security > Password Options .
Try a bootable CD in the drive.
Run the Computer Setup utility and change boot sequence in
Storage > Boot Order .
Solving CD-ROM and DVD Problems 125
Drive not found (identified).
Cause
Cable could be loose.
The system may not have automatically recognized a newly installed device.
The device is attached to a SATA port that has been hidden in Computer Setup.
Drive responds slowly immediately after power-up.
Solution
Check cable connections.
See reconfiguration directions in the
Installation Problems on page 119 section. If the system still
does not recognize the new device, check to see if the device is listed within Computer Setup. If it is listed, the probable cause is a driver problem. If it is not listed, the probable cause is a hardware problem.
If this is a newly installed drive, run the Computer Setup utility and try adding a POST delay under Advanced >
Power-On Options .
Run the Computer Setup utility and ensure Device Available is selected for the device's SATA port in Security > Device
Security .
Run Computer Setup and increase the POST Delay in
Advanced > Power-On Options .
CD-ROM or DVD devices are not detected or driver is not loaded.
Cause Solution
Drive is not connected properly or not properly configured.
See the documentation that came with the optional device.
Movie will not play in the DVD drive.
Cause
Movie may be regionalized for a different country.
Decoder software is not installed.
Damaged media.
Movie rating locked out by parental lock.
Media installed upside down.
Cannot eject compact disc (tray-load unit).
Cause
Disc not properly seated in the drive.
Solution
See the documentation that came with the DVD drive.
Install decoder software.
Replace media.
Use DVD software to remove parental lock.
Reinstall media.
Solution
Turn off the computer and insert a thin metal rod into the emergency eject hole and push firmly. Slowly pull the tray out from the drive until the tray is fully extended, then remove the disc.
126 Appendix C Troubleshooting Without Diagnostics
CD-ROM, CD-RW, DVD-ROM, or DVD-R/RW drive cannot read a disc or takes too long to start.
Cause Solution
Media has been inserted upside down.
The DVD-ROM drive takes longer to start because it has to determine the type of media played, such as audio or video.
CD or DVD disc is dirty.
Windows does not detect the CD-ROM or DVD-ROM drive.
Re-insert the media with the label facing up.
Wait at least 30 seconds to let the DVD-ROM drive determine the type of media being played. If the disc still does not start, read the other solutions listed for this topic.
Clean CD or DVD with a CD cleaning kit, available from most computer stores.
1.
Use Device Manager to remove or uninstall the device.
2.
Restart the computer and let Windows detect the CD or
DVD driver.
Recording or copying CDs is difficult or impossible.
Cause
Wrong or poor quality media type.
Solution
1.
Try using a slower speed when recording.
2.
Verify that you are using the correct media for the drive.
3.
Try a different brand of media. Quality varies widely between manufacturers.
Solving USB Flash Drive Problems
If you encounter USB flash drive problems, common causes and solutions are listed in the following table.
Table C-16 Solving USB Flash Drive Problems
USB flash drive is not seen as a drive letter in Windows.
Cause
The drive letter after the last physical drive is not available.
Solution
Change the default drive letter for the flash drive in Windows.
USB flash drive not found (identified).
Cause Solution
The device is attached to a USB port that has been hidden in
Computer Setup.
Run the Computer Setup utility and ensure that “Device available” is selected for “Front USB Ports” and “Rear USB
Ports” under Security > Device Security .
The device was not properly seated before power-up.
Ensure the device is fully inserted into the USB port before applying power to the system
Solving USB Flash Drive Problems 127
System will not boot from USB flash drive.
Cause
Boot order is not correct.
Removable Media Boot is disabled in the Computer Setup utility.
Solution
Run the Computer Setup utility and change boot sequence in
Storage > Boot Order .
Run the Computer Setup utility and enable booting to removable media in Storage > Storage Options . Ensure
USB is enabled in Storage > Boot Order .
The computer boots to DOS after making a bootable flash drive.
Cause Solution
Flash drive is bootable.
Install the flash drive only after the operating system boots.
Solving Internet Access Problems
If you encounter Internet access problems, consult your Internet Service Provider (ISP) or refer to the common causes and solutions listed in the following table.
Table C-17 Solving Internet Access Problems
Unable to connect to the Internet.
Cause
Internet Service Provider (ISP) account is not set up properly.
Modem is not set up properly.
Solution
Verify Internet settings or contact your ISP for assistance.
Web browser is not set up properly.
Cable/DSL modem is not plugged in.
Cable/DSL service is not available or has been interrupted due to bad weather.
The CAT5 UTP cable is disconnected.
Reconnect the modem. Verify the connections are correct using the quick setup documentation.
Verify that the Web browser is installed and set up to work with your ISP.
Plug in cable/DSL modem. You should see a “power” LED light on the front of the cable/DSL modem.
Try connecting to the Internet at a later time or contact your
ISP. (If the cable/DSL service is connected, the “cable” LED light on the front of the cable/DSL modem will be on.)
Connect the CAT5 UTP cable between the cable modem and the computers’s RJ-45 connector. (If the connection is good, the “PC” LED light on the front of the cable/DSL modem will be on.)
128 Appendix C Troubleshooting Without Diagnostics
Table C-17 Solving Internet Access Problems (continued)
Unable to connect to the Internet.
Cause
IP address is not configured properly.
Solution
Contact your ISP for the correct IP address.
Cookies are corrupted. (A “cookie” is a small piece of information that a Web server can store temporarily with the
Web browser. This is useful for having the browser remember some specific information that the Web server can later retrieve.)
1.
Select Start > Control Panel .
2.
Click Network and Internet .
3.
Click Internet Options .
4.
In the Browsing history section on the General tab, click the Delete button.
5.
Select the Cookies check box and click the Delete button.
Cannot automatically launch Internet programs.
Cause Solution
You must log on to your ISP before some programs will start.
Log on to your ISP and launch the desired program.
Internet takes too long to download Web sites.
Cause
Modem is not set up properly.
Solution
Verify that the modem is connected and communicating properly.
1.
Select Start > Control Panel .
2.
Click on Hardware and Sound .
3.
Click on Device Manager .
4.
Double-click Modems .
5.
Double-click Agere Systems PCI-SV92PP Soft
Modem .
6.
On the General tab, click Diagnostics .
7.
Click Query Modem . A “Success” response indicates the modem is connected and working properly.
Solving Internet Access Problems 129
Solving Software Problems
Most software problems occur as a result of the following:
● The application was not installed or configured correctly.
● There is insufficient memory available to run the application.
● There is a conflict between applications.
● Be sure that all the needed device drivers have been installed.
● If you have installed an operating system other than the factory-installed operating system, check to be sure it is supported on the system.
If you encounter software problems, see the applicable solutions listed in the following table.
Table C-18 Solving Software Problems
Computer will not continue and no HP logo screen has appeared.
Cause Solution
POST error has occurred.
Observe the beeps and LED lights on the front of the
computer. See Appendix A, POST Error Messages on page 88 to determine possible causes.
See the Restore Kit or the Worldwide Limited Warranty for terms and conditions.
Computer will not continue after HP logo screen has appeared.
Cause Solution
System files may be damaged.
Use recovery diskette to scan hard drive for errors.
“Illegal Operation has Occurred” error message is displayed.
Cause Solution
Software being used is not Microsoft-certified for your version of Windows.
Configuration files are corrupt.
Verify that the software is certified by Microsoft for your version of Windows (see program packaging for this information).
If possible, save all data, close all programs, and restart the computer.
130 Appendix C Troubleshooting Without Diagnostics
Contacting Customer Support
For help and service, contact an authorized reseller or dealer. To locate a reseller or dealer near you, visit http://www.hp.com
.
NOTE: If you take the computer to an authorized reseller, dealer, or service provider for service, remember to provide the setup and power-on passwords if they are set.
Refer to the number listed in the warranty or in the Support Telephone Numbers guide for technical assistance.
Contacting Customer Support 131
D Connector Pin Assignments
This appendix contains the pin assignments for many computer and workstation connectors. Some of these connectors may not be used on the product being serviced.
Ethernet BNC
Connector and Icon Pin
1
2
Signal
Data
Ground
USB
Connector and Icon
2
3
Pin
1
4
Signal
+5 VDC
- Data
+ Data
Ground
Microphone
Connector and Icon (1/8” miniphone) Pin
1 (Tip)
2 (Ring)
3 (Shield)
Signal
Audio_left
Audio_Right
Ground
132 Appendix D Connector Pin Assignments
Headphone
Connector and Icon (1/8” miniphone)
Line-in Audio
Connector and Icon (1/8” miniphone)
Line-out Audio
Connector and Icon (1/8” miniphone)
Pin
1 (Tip)
2 (Ring)
3 (Shield)
Signal
Audio_left
Power_Right
Ground
Pin
1 (Tip)
2 (Ring)
3 (Shield)
Signal
Audio_In_Left
Audio_In_Right
Ground
Pin
1 (Tip)
2 (Ring)
3 (Shield)
Signal
Audio_Out_Left
Audio_Out_Right
Ground
Headphone 133
E Power Cord Set Requirements
The power supplies on some computers have external power switches. The voltage select switch feature on the computer permits it to operate from any line voltage between 100-120 or 220-240 volts
AC. Power supplies on those computers that do not have external power switches are equipped with internal switches that sense the incoming voltage and automatically switch to the proper voltage.
The power cord set received with the computer meets the requirements for use in the country where you purchased the equipment.
Power cord sets for use in other countries must meet the requirements of the country where you use the computer.
General Requirements
The requirements listed below are applicable to all countries:
1.
The power cord must be approved by an acceptable accredited agency responsible for evaluation in the country where the power cord set will be installed.
2.
The power cord set must have a minimum current capacity of 10A (7A Japan only) and a nominal voltage rating of 125 or 250 volts AC, as required by each country’s power system.
3.
The diameter of the wire must be a minimum of 0.75 mm
2 must be between 1.8 m (6 feet) and 3.6 m (12 feet).
or 18AWG, and the length of the cord
The power cord should be routed so that it is not likely to be walked on or pinched by items placed upon it or against it. Particular attention should be paid to the plug, electrical outlet, and the point where the cord exits from the product.
WARNING!
Do not operate this product with a damaged power cord set. If the power cord set is damaged in any manner, replace it immediately.
Japanese Power Cord Requirements
For use in Japan, use only the power cord received with this product.
CAUTION: Do not use the power cord received with this product on any other products.
134 Appendix E Power Cord Set Requirements
Country-Specific Requirements
Additional requirements specific to a country are shown in parentheses and explained below.
Country
Australia (1)
Austria (1)
Belgium (1)
Accrediting Agency
EANSW
OVE
CEBC
Country
Japan (3)
Norway (1)
Sweden (1)
Accrediting Agency
IMQ
METI
NEMKO
Canada (2)
Denmark (1)
Finland (1)
CSA
DEMKO
SETI United Kingdom (1)
SEMKO
SEV
BSI
France (1)
Germany (1)
UTE
VDE
United States (2) UL
1.
The flexible cord must be Type HO5VV-F, 3-conductor, 0.75mm
2
conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country where it will be used.
2.
The flexible cord must be Type SVT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type with a NEMA 5-15P (15A, 125V) or NEMA 6-15P (15A, 250V) configuration.
3.
Appliance coupler, flexible cord, and wall plug must bear a “T” mark and registration number in accordance with the
Japanese Dentori Law. Flexible cord must be Type VCT or VCTF, 3-conductor, 0.75 mm
2
conductor size. Wall plug must be a two-pole grounding type with a Japanese Industrial Standard C8303 (7A, 125V) configuration.
Country-Specific Requirements 135
F Specifications
All-in One Models
Table F-1 Specifications
Desktop Dimensions
Height
Width
Depth
Approximate Weight
Display
Resolution
Contrast ratio
Image brightness
Viewing angle (typical)
Temperature Range
Operating
Nonoperating
Relative Humidity (noncondensing)
Operating
Maximum Altitude (unpressurized)
Operating
Nonoperating
Power Supply
Rated Voltage Range
Rated Line Frequency
Max Operating Power
Idle Operating Power
23.00 in
18.58 in
9.06 in
18.7 lb
58.4 cm
47.2 cm
23.0 cm
8.5 kg
1920x1080 (16:9)
1000:1 (typical)
250 nits (typical)
1920x1080 (16:9)
1000:1 (typical)
250 nits (typical)
Up to 170° horizontal/160° vertical Up to 170° horizontal/160° vertical
50° to 95°F
-22° to 149°F
15-80% at 79°F
0 - 6,562 ft
0 - 15,000 ft
100-240 V
50-60 Hz
<180 W
Integrated graphics: 58 W
Discrete graphics: 66 W
10° to 35°C
-30° to 65°C
15-80% at 26°C
0 - 2000 m
4,572 m
100-240 V
50-60 Hz
<180 W
Integrated graphics: 58 W
Discrete graphics: 66 W
136 Appendix F Specifications
Index
A
B battery
booting options
C cable pinouts
cautions
center access panel
cleaning
CMOS
components
converter board
country power cord set
D
display cable
display panel
drive access panel
E
electrostatic discharge (ESD) 23 preventing damage 23
error
ethernet
F fan assembly
features
front bezel
G
H hard drive
hard drive connector
hardware installation problems
heat sink
I
K keyboard
L
LEDs
blinking power 96 blinking PS/2 keyboard 96
line-in audio pin assignments
line-out audio pin assignments
M
Media Card Reader problems
memory access panel
memory module
microphone pin assignments 132
Index 137
mouse
N
O
optical drive
optical drive connector
P password
clearing 83 power-on 83 setup 83
power cord set requirements
problems
138 Index
R
rear cover
removal and replacement procedures
preparing to disassemble the
resetting
S
safety precautions
SATA connectors on system board
20 data cable pinouts 20 hard drive characteristics 20
screws, correct size 27 service considerations 27
software
spare part number
speakers
specifications
stand
synchronizing wireless keyboard
system board
system board cover
T tamper-proof screws
thermal module
top panel
U
V
volume button board
W
webcam module
WLAN module
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