advertisement
User Guide
© Copyright 2014 Hewlett-Packard
Development Company, L.P.
Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard
Company under license. AMD is a trademark of Advanced Micro Devices, Inc.
SD Logo is a trademark of its proprietor.
Java is a U.S. trademark of Sun
Microsystems, Inc. Microsoft and Windows are U.S. registered trademarks of the
Microsoft group of companies.
The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services.
Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
First Edition: March 2014
Document Part Number: 764240-001
Product notice
This user guide describes features that are common to most models. Some features may not be available on your computer.
This computer may require upgraded and/ or separately purchased hardware and/or a
DVD drive to install the Windows 7 software and take full advantage of Windows 7 functionality. Go to http://windows.microsoft.com/en-us/ windows7/get-know-windows-7 for details.
To access the latest user guide, go to http://www.hp.com/support , and select your country. Select Drivers & Downloads, and then follow the on-screen instructions.
Software terms
By installing, copying, downloading, or otherwise using any software product preinstalled on this computer, you agree to be bound by the terms of the HP End User
License Agreement (EULA). If you do not accept these license terms, your sole remedy is to return the entire unused product (hardware and software) within 14 days for a full refund subject to the refund policy of your seller.
For any further information or to request a full refund of the price of the computer, please contact your seller.
Safety warning notice
WARNING!
To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter comply with the user-accessible surface temperature limits defined by the
International Standard for Safety of Information Technology Equipment (IEC 60950).
iii
iv Safety warning notice
Table of contents
Using HP Connection Manager (select models only) ........................................ 14
v
vi
Using the embedded numeric keypad ............................................................... 26
Turning the embedded numeric keypad on and off .......................... 27
Switching key functions on the embedded numeric keypad ............. 27
Using an optional external numeric keypad ...................................................... 27
Using the power meter and power settings ....................................................... 34
Setting password protection on wakeup ........................................................... 35
Identifying low battery levels ............................................................. 36
Resolving a low battery level ............................................................ 36
Inserting a battery ............................................................................. 37
Removing a battery .......................................................................... 37
Storing a user-replaceable battery (select models only) ................................... 38
vii
viii
Entering a BIOS administrator password .......................................................... 55
Entering an Automatic DriveLock password ..................................................... 58
Removing Automatic DriveLock protection ....................................................... 58
Cleaning the display (All-in-Ones or Notebooks) .............................................. 65
Cleaning the TouchPad, keyboard, or mouse ................................................... 65
Setting a new boot order in Computer Setup .................................................... 75
Dynamically choosing a boot device using the f9 prompt ................................. 76
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ............................... 77
ix
x
The process of burning a disc does not begin, or it stops before completion .................... 85
1 Welcome
After you set up and register the computer, it is important to take the following steps:
● Connect to the Internet—Set up your wired or wireless network so that you can connect to the
Internet. For more information, see
Connecting to a network on page 13
.
● Update your antivirus software—Protect your computer from damage caused by viruses. The software is preinstalled on the computer. For more information, see
Using antivirus software on page 59
.
● Get to know your computer—Learn about your computer features. See
Getting to know your computer on page 4 and
Navigating using the keyboard, touch gestures and pointing devices on page 20
for additional information.
● Find installed software—Access a list of the software preinstalled on the computer:
Select Start > All Programs. For details about using the software included with the computer, see the software manufacturer's instructions, which may be provided with the software or on the manufacturer's website.
● Back up your hard drive by creating recovery discs or a recovery flash drive. See
Backup and recovery on page 67 .
1
Finding information
You have already used Setup Instructions to turn on the computer and locate this guide. To locate resources that provide product details, how-to information, and more, use this table.
Resources
Setup Instructions poster
Help and Support
To access Help and Support, select Start > Help and
Support.
To access the latest user guide, go to http://www.hp.com/support , and select your country.
Select Drivers & Downloads, and then follow the onscreen instructions.
For information about
● How to set up the computer
● Help to identify computer components
● Operating system information
● Software, driver, and BIOS updates
● Troubleshooting tools
● How to access support
Worldwide support
This booklet is provided with your computer.
To get support in your language, go to http://welcome.hp.com/country/us/en/ wwcontact_us.html
.
HP website
To access the latest user guide, go to http://www.hp.com/support , and select your country.
Select Drivers & Downloads, and then follow the onscreen instructions.
Safety & Comfort Guide
To access the user guides, select Start > Help and
Support > User guides.
– or –
Go to http://www.hp.com/ergo .
Regulatory, Safety, and Environmental Notices
To access the user guides, select Start > Help and
Support > User guides.
● Online chat with an HP technician
● Email support
● Support telephone numbers
● HP service center locations
● Support information
● Ordering parts and finding additional help
● Accessories available for the device
● Proper workstation setup, posture, health, and work habits
● Electrical and mechanical safety information
● Regulatory and safety information
● Battery disposal information
Limited Warranty *
To access this guide, select Start > Help and Support
> User guides > View Warranty Information.
– or –
Go to http://www.hp.com/go/orderdocuments .
Warranty information
*You can find the expressly provided HP Limited Warranty applicable to your product located with the user guides on your computer and/or on the CD/DVD provided in the box. In some countries/regions, HP may provide a printed HP Limited
Warranty in the box. For some countries/regions where the warranty is not provided in printed format, you may request a printed copy from http://www.hp.com/go/orderdocuments or write to:
● North America: Hewlett-Packard, MS POD, 11311 Chinden Blvd., Boise, ID 83714, USA
● Europe, Middle East, Africa: Hewlett-Packard, POD, Via G. Di Vittorio, 9, 20063, Cernusco s/Naviglio (MI), Italy
● Asia Pacific: Hewlett-Packard, POD, P.O. Box 200, Alexandra Post Office, Singapore 911507
2 Chapter 1 Welcome
Resources For information about
When you request a printed copy of your warranty, please include your product number, warranty period (found on your service label), name, and postal address.
IMPORTANT: Do NOT return your HP product to the addresses above. For U.S. support, go to http://www.hp.com/go/ contactHP . For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html
.
Finding information 3
2 Getting to know your computer
Right
(2)
(3)
Component
(1) Audio-out (headphone)/Audio-in
(microphone) jack
DisplayPort
USB 3.0 ports (2)
(4)
(5)
Memory card reader
RJ-45 (network) jack/lights
Description
Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. This jack does not support optional microphone-only devices.
WARNING!
To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset. For additional safety information, see the
Regulatory, Safety, and Environmental Notices . To access the user guides, select Start > Help and Support > User
Guides.
NOTE: When a device is connected to the jack, the computer speakers are disabled.
NOTE: Be sure that the device cable has a 4-conductor connector that supports both audio-out (headphone) and audio-in (microphone).
Connects an optional digital display device, such as a highperformance monitor or projector.
Each USB 3.0 port connects an optional USB device, such as a keyboard, mouse, external drive, printer, scanner or
USB hub.
NOTE: For details about different types of USB ports, see
Using a USB device on page 43 .
Reads optional memory cards that store, manage, share, or access information.
Connects a network cable.
● Green (left): The network is connected.
● Amber (right): The network is showing activity.
4 Chapter 2 Getting to know your computer
Left
Component
(6)
(7)
Docking port
Power connector
Description
Connects an optional docking device.
Connects an AC adapter.
Left 5
Display
Component Description
(1)
(2)
(3)
(4)
(5)
(6)
WLAN antennas (2)*
WWAN antennas (2)*
Internal microphones (2)
Webcam light (select models only)
Webcam (select models only)
Internal display switch
Send and receive wireless signals to communicate with wireless local area networks (WLAN).
Send and receive wireless signals to communicate with wireless wide area networks (WWAN).
Record sound.
On: The webcam is in use.
Records video and captures photographs. Some models allow you to video conference and chat online using streaming video.
For information on using the webcam, select Start > All
Programs > Communication and Chat > HP WebCam.
Turns off the display or initiates Sleep if the display is closed while the power is on.
NOTE: The display switch is not visible on the outside of the computer.
*The antennas are not visible on the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions. To see wireless regulatory notices, see the section of the
User Guides.
Regulatory, Safety, and
Environmental Notices that applies to your country or region. To access the user guides, select Start > Help and Support >
6 Chapter 2 Getting to know your computer
Top
TouchPad
Component
(1)
(2)
(3)
(4)
(5)
(6)
(7)
Pointing stick
Left pointing stick button
TouchPad on/off button and light
TouchPad zone
Left TouchPad button
Right pointing stick button
Right TouchPad button
Description
Moves the pointer and selects or activates items on the screen.
Functions like the left button on an external mouse.
Turns the TouchPad on and off.
Moves the pointer and selects or activates items on the screen.
Functions like the left button on an external mouse.
Functions like the right button on an external mouse.
Functions like the right button on an external mouse.
Top 7
Lights
Component
(1) Power light
(2)
(3)
(4)
(5)
(6)
Caps lock light
Microphone mute light
Num lock light
Wireless light
Mute light
Description
● On: The computer is on.
● Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts off power to the display and other unneeded components.
● Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power.
On: Caps lock is on, which switches the keys to all capital letters.
● Amber: microphone sound is off.
● Off: microphone sound is on.
On: Num lock is on.
On: An integrated wireless device, such as a wireless local area network (WLAN) device and/or a Bluetooth® device, is on.
● Amber: Computer sound is off.
● Off: Computer sound is on.
8 Chapter 2 Getting to know your computer
Buttons, speakers, and fingerprint reader (select models only)
(2)
(3)
(4)
(5)
Component
(1) Power button
Speakers (2)
Wireless button
Volume mute button
Fingerprint reader (select models only)
Description
● When the computer is off, press the button to turn on the computer.
● When the computer is on, press the button briefly to initiate Sleep.
● When the computer is in the Sleep state, press the button briefly to exit Sleep.
● When the computer is in Hibernation, press the button briefly to exit Hibernation.
CAUTION: Pressing and holding down the power button will result in the loss of unsaved information.
To learn more about your power settings: Select Start >
Control Panel > System and Security > Power Options.
Produce sound.
Turns the wireless feature on or off but does not establish a wireless connection.
Mutes and restores speaker sound.
Allows a fingerprint logon to Windows, instead of a password logon.
Top 9
Keys
Component
(1)
(2) esc key fn key
(3)
(4)
(5)
Windows key
Function keys
Embedded numeric keypad
(6) num lk key
Description
Displays system information when pressed in combination with the fn key.
Executes frequently used system functions when pressed in combination with a function key, the num lk key, the esc key, or the b key.
Displays the Windows Start menu.
Execute frequently used system functions when pressed in combination with the fn key.
When the keypad is turned on, it can be used like an external numeric keypad.
Each key on the keypad performs the function indicated by the icon in the upper-right corner of the key.
Turns the embedded numeric keypad on and off when pressed in combination with the fn key.
10 Chapter 2 Getting to know your computer
Bottom
Component
(1)
(2)
Service door
Service door release latch
Description
Provides access to the hard drive bay, the wireless
LAN (WLAN) module slot, the WWAN module slot
(select models only), and the memory module slots.
CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region. If you replace the module and then receive a warning message, remove the module to restore computer functionality, and then contact support. To access Help and Support, select
Start > Help and Support.
Releases the service door on the computer.
NOTE: A security screw is available to prevent the service door from being accidentally removed.
(3) Vents (2) Enable airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
Bottom 11
Front
Component
(1)
(2)
(3)
(4)
Wireless light
Power light
AC adapter/Battery light
Hard drive light
Description
On: An integrated wireless device, such as a wireless local area network (WLAN) device and/or a
Bluetooth® device, is on.
● On: The computer is on.
● Blinking: The computer is in the Sleep state, a power-saving state. The computer shuts off power to the display and other unneeded components.
● Off: The computer is off or in Hibernation.
Hibernation is a power-saving state that uses the least amount of power.
● White: The computer is connected to external power and the battery is charged from 90 to 99 percent.
● Amber: The computer is connected to external power and the battery is charged from 0 to 90 percent.
● Blinking amber: A battery that is the only available power source has reached a low battery level. When the battery reaches a critical battery level, the battery light begins blinking rapidly.
● Off: The battery is fully charged.
● Blinking white: The hard drive is being accessed.
● Amber: HP 3D DriveGuard has temporarily parked the hard drive.
NOTE: For more information about HP 3D
DriveGuard, see
Using HP 3D DriveGuard on page 51 .
12 Chapter 2 Getting to know your computer
3 Connecting to a network
Your computer can travel with you wherever you go. But even at home, you can explore the globe and access information from millions of websites using your computer and a wired or wireless network connection. This chapter will help you get connected to that world.
Connecting to a wireless network
Wireless technology transfers data across radio waves instead of wires. Your computer may be equipped with one or more of the following wireless devices:
● Wireless local area network (WLAN) device—Connects the computer to wireless local area networks (commonly referred to as Wi-Fi networks, wireless LANs, or WLANs) in corporate offices, your home, and public places such as airports, restaurants, coffee shops, hotels, and universities. In a WLAN, the mobile wireless device in your computer communicates with a wireless router or a wireless access point.
● HP Mobile Broadband Module (select models only)—A wireless wide area network (WWAN) device that gives you wireless connectivity over a much larger area. Mobile network operators install base stations (similar to cell phone towers) throughout large geographic areas, effectively providing coverage across entire states, regions, or even countries.
● Bluetooth device—Creates a personal area network (PAN) to connect to other Bluetoothenabled devices such as computers, phones, printers, headsets, speakers, and cameras. In a
PAN, each device communicates directly with other devices, and devices must be relatively close together—typically within 10 meters (approximately 33 feet) of each other.
For more information about wireless technology, see the information and website links provided in
Help and Support. To access Help and Support, select Start > Help and Support.
Using the wireless controls
You can control the wireless devices in your computer using these features:
● Wireless button, wireless switch, or wireless key (referred to in this chapter as the wireless button)
● Operating system controls
Turning wireless devices on or off
You can use the wireless button or HP Connection Manager (select models only) to turn on and turn off wireless devices.
NOTE: A computer may have a wireless button, a wireless switch, or a wireless key on the keyboard. The term wireless button is used throughout this guide to refer to all types of wireless controls.
To turn off wireless devices using HP Connection Manager:
▲ Right-click the HP Connection Manager icon in the notification area, at the far right of the taskbar, and then click the power button next to the desired device.
-or-
Connecting to a wireless network 13
Select Start > All Programs > Productivity and Tools > HP Connection Manager, and then click the power button next to the desired device.
Using HP Connection Manager (select models only)
HP Connection Manager provides a central location for managing your wireless devices, an interface for connecting to the Internet using HP Mobile Broadband, and an interface for sending and receiving
SMS (text) messages. HP Connection Manager allows you to manage the following devices:
● Wireless local area network (WLAN)/Wi-Fi
● Wireless wide area network (WWAN)/HP Mobile Broadband
● Bluetooth
HP Connection Manager provides information and notifications on connection status, power status,
SIM details, and SMS messages. Status information and notifications are provided in the notification area, at the far right of the taskbar.
To open HP Connection Manager:
▲ Click the HP Connection Manager icon in the taskbar.
-or-
Select Start > All Programs > Productivity and Tools > HP Connection Manager.
For more information, see the HP Connection Manager software Help.
Using the wireless button
The computer has a wireless button, one or more wireless devices, and one or two wireless lights, depending on the model. All of the wireless devices on your computer are enabled at the factory, so the wireless light is on (white) when you turn on the computer.
The wireless light indicates the overall power state of your wireless devices, not the status of individual devices. If the wireless light is white, at least one wireless device is on. If the wireless light is amber, all wireless devices are off.
Because the wireless devices are enabled at the factory, you can use the wireless button to turn on or turn off the wireless devices simultaneously.
Using operating system controls
The Network and Sharing Center allows you to set up a connection or network, connect to a network, manage wireless networks, and diagnose and repair network problems.
To use operating system controls:
▲ Select Start > Control Panel > Network and Internet > Network and Sharing Center.
For more information, access Help and Support by selecting Start > Help and Support.
Using a WLAN
With a WLAN device, you can access a wireless local area network (WLAN), which is composed of other computers and accessories that are linked by a wireless router or a wireless access point.
NOTE: The terms wireless router and wireless access point are often used interchangeably.
14 Chapter 3 Connecting to a network
● A large-scale WLAN, such as a corporate or public WLAN, typically uses wireless access points that can accommodate a large number of computers and accessories and can separate critical network functions.
● A home or small office WLAN typically uses a wireless router, which allows several wireless and wired computers to share an Internet connection, a printer, and files without requiring additional pieces of hardware or software.
To use the WLAN device in your computer, you must connect to a WLAN infrastructure (provided through a service provider or a public or corporate network).
Using an Internet service provider
When you are setting up Internet access in your home, you must establish an account with an
Internet service provider (ISP). To purchase Internet service and a modem, contact a local ISP. The
ISP will help set up the modem, install a network cable to connect your wireless computer to the modem, and test the Internet service.
NOTE: Your ISP will give you a user ID and a password to use for Internet access. Record this information and store it in a safe place.
Setting up a WLAN
To set up a WLAN and connect to the Internet, you need the following equipment:
● A broadband modem (either DSL or cable) (1) and high-speed Internet service purchased from an Internet service provider
● A wireless router (2) (purchased separately)
● A wireless computer (3)
NOTE: Some modems have a built-in wireless router. Check with your ISP to determine what type of modem you have.
The illustration below shows an example of a wireless network installation that is connected to the
Internet.
As your network grows, additional wireless and wired computers can be connected to the network to access the Internet.
For help in setting up your WLAN, see the information provided by your router manufacturer or your
ISP.
Configuring a wireless router
For help in configuring a wireless router, see the information provided by your router manufacturer or your ISP.
NOTE: It is recommended that you initially connect your new wireless computer to the router by using the network cable provided with the router. When the computer successfully connects to the
Internet, disconnect the cable, and access the Internet through your wireless network.
Connecting to a wireless network 15
Protecting your WLAN
When you set up a WLAN or access an existing WLAN, always enable security features to protect your network from unauthorized access. WLANs in public areas (hotspots) like coffee shops and airports may not provide any security. If you are concerned about the security of your computer in a hotspot, limit your network activities to email that is not confidential and basic Internet surfing.
Wireless radio signals travel outside the network, so other WLAN devices can pick up unprotected signals. Take the following precautions to protect your WLAN:
● Use a firewall.
A firewall checks both data and requests for data that are sent to your network, and discards any suspicious items. Firewalls are available in both software and hardware. Some networks use a combination of both types.
● Use wireless encryption.
Wireless encryption uses security settings to encrypt and decrypt data that is transmitted over the network. For more information, access Help and Support by selecting Start > Help and
Support.
Connecting to a WLAN
To connect to the WLAN, follow these steps:
1.
Be sure that the WLAN device is on. If the device is on, the wireless light is on. If the wireless light is off, press the wireless button.
NOTE: On some models, the wireless light is amber when all wireless devices are off.
2.
Click the network status icon in the notification area, at the far right of the taskbar.
3.
Select a WLAN to connect to.
4.
Click Connect.
If the WLAN is a security-enabled WLAN, you are prompted to enter a security code. Type the code, and then click OK to complete the connection.
NOTE: If no WLANs are listed, you may be out of range of a wireless router or access point.
NOTE: If you do not see the WLAN you want to connect to, click Open Network and Sharing
Center. and then click Set up a new connection or network. A list of options is displayed, allowing you to manually search for and connect to a network or to create a new network connection.
5.
Follow the on-screen instructions to complete the connection.
After the connection is made, place the mouse pointer over the network status icon in the notification area, at the far right of the taskbar, to verify the name and status of the connection.
NOTE: The functional range (how far your wireless signals travel) depends on WLAN implementation, router manufacturer, and interference from other electronic devices or structural barriers such as walls and floors.
Using HP Mobile Broadband (select models only)
HP Mobile Broadband enables your computer to use WWANs to access the Internet from more places and over larger areas than it can by using WLANs. Using HP Mobile Broadband requires a
16 Chapter 3 Connecting to a network
network service provider (called a mobile network operator), which in most cases is a cellular phone network operator. Coverage for HP Mobile Broadband is similar to cellular phone voice coverage.
When used with mobile network operator service, HP Mobile Broadband gives you the freedom to stay connected to the Internet, send email, or connect to your corporate network whether you are on the road or outside the range of Wi-Fi hotspots.
HP supports the following technologies:
● HSPA (High Speed Packet Access), which provides access to networks based on the Global
System for Mobile Communications (GSM) telecommunications standard.
● EV-DO (Evolution Data Optimized), which provides access to networks based on the code division multiple access (CDMA) telecommunications standard.
You may need the HP Mobile Broadband Module serial number to activate mobile broadband service.
The serial number is printed on a label inside the battery bay of your computer.
Some mobile network operators require the use of a SIM. A SIM contains basic information about you, such as a personal identification number (PIN), as well as network information. Some computers include a SIM that is preinstalled in the battery bay. If the SIM is not preinstalled, it may be provided in the HP Mobile Broadband information provided with your computer or the mobile network operator may provide it separately from the computer.
section in this chapter.
For information about HP Mobile Broadband and how to activate service with a preferred mobile network operator, see the HP Mobile Broadband information included with your computer. For additional information, go to http://www.hp.com/go/mobilebroadband (select regions/countries only).
Inserting and removing a SIM
CAUTION: To prevent damage to the connectors, use minimal force when inserting a SIM.
To insert a SIM, follow these steps:
1.
Shut down the computer.
2.
Close the display.
3.
Disconnect all external devices connected to the computer.
4.
Unplug the power cord from the AC outlet.
5.
Turn the computer upside down on a flat surface, with the battery bay toward you.
6.
Remove the battery.
Connecting to a wireless network 17
7.
Insert the SIM into the SIM slot, and gently push the SIM into the slot until it is firmly seated.
NOTE: The SIM in your computer may look slightly different from the illustration in this section.
NOTE: See the image on the battery bay to determine which way the SIM should be inserted into your computer.
8.
Replace the battery.
NOTE: HP Mobile Broadband will be disabled if the battery is not replaced.
9.
Reconnect external power.
10.
Reconnect external devices.
11.
Turn on the computer.
To remove a SIM, press in on the SIM, and then remove it from the slot.
Using GPS
Your computer may be equipped with a Global Positioning System (GPS) device. GPS satellites deliver location, speed, and direction information to GPS-equipped systems.
For more information, see the HP GPS and Location software Help.
Using Bluetooth wireless devices
A Bluetooth device provides short-range wireless communications that replace the physical cable connections that traditionally link electronic devices such as the following:
● Computers (desktop, notebook, PDA)
● Phones (cellular, cordless, smart phone)
● Imaging devices (printer, camera)
● Audio devices (headset, speakers)
● Mouse
18 Chapter 3 Connecting to a network
Bluetooth devices provide peer-to-peer capability that allows you to set up a personal area network
(PAN) of Bluetooth devices. For information about configuring and using Bluetooth devices, see the
Bluetooth software Help.
Connecting to a wired network
There are 2 kinds of wired connections: local area network (LAN) and modem connection. A LAN connection uses a network cable and is much faster than a modem, which uses a telephone cable.
Both cables are sold separately.
WARNING!
To reduce the risk of electric shock, fire, or damage to the equipment, do not plug a modem cable or telephone cable into an RJ-45 (network) jack.
Connecting to a local area network (LAN)
Use a LAN connection if you want to connect the computer directly to a router in your home (instead of working wirelessly), or if you want to connect to an existing network at your office.
Connecting to a LAN requires an 8-pin, RJ-45 network cable.
To connect the network cable, follow these steps:
1.
Plug the network cable into the network jack (1) on the computer.
2.
Plug the other end of the network cable into a network wall jack (2) or router.
NOTE: If the network cable contains noise suppression circuitry (3), which prevents interference from TV and radio reception, orient the circuitry end of the cable toward the computer.
Connecting to a wired network 19
4 Navigating using the keyboard, touch gestures and pointing devices
Your computer allows navigation using touch gestures (select models only) in addition to the keyboard and mouse. Touch gestures can be used on your computer TouchPad or on a touch screen
(select models only).
Select computer models have special action key or hot key functions on the keyboard to perform routine tasks.
Using pointing devices
NOTE: In addition to the pointing devices included with your computer, you can use an external
USB mouse (purchased separately) by connecting it to one of the USB ports on the computer.
Setting pointing device preferences
Use Mouse Properties in Windows to customize settings for pointing devices, such as button configuration, click speed, and pointer options. You can also view demonstrations of TouchPad gestures.
To access Mouse Properties:
● Select Start > Devices and Printers. Then right-click the device representing your computer, and select Mouse settings.
Using the pointing stick
Press the pointing stick in the direction you want to move the pointer on the screen. Use the left and right pointing stick buttons as you would the left and right buttons on an external mouse.
Using the TouchPad and gestures
The TouchPad allows you to navigate the computer screen and control the pointer by using simple finger movements.
TIP: Use the left and right buttons on the TouchPad as you would use the corresponding buttons on an external mouse.
NOTE: TouchPad gestures are not supported in all apps.
20 Chapter 4 Navigating using the keyboard, touch gestures and pointing devices
Turning the TouchPad off and on
To turn the TouchPad off and on, quickly double-tap the TouchPad on/off button.
Tapping
To make an on-screen selection, use the Tap function on the TouchPad.
● Tap one finger on the TouchPad zone to make a selection. Double-tap an item to open it.
Using pointing devices 21
Scrolling
Scrolling is useful for moving up, down, or sideways on a page or image.
● Place two fingers slightly apart on the TouchPad zone and then drag them up, down, left, or right.
2-finger pinch zoom
2-finger pinch zoom allows you to zoom out or in on images or text.
● Zoom in by placing two fingers together on the TouchPad zone and then moving your fingers apart.
● Zoom out by placing two fingers apart on the TouchPad zone and then moving your fingers together.
22 Chapter 4 Navigating using the keyboard, touch gestures and pointing devices
2-finger click
2-finger click allows you to make menu selections for an object on the screen.
NOTE: Using 2-finger click is the same action as using right-click with the mouse.
● Place two fingers on the TouchPad zone and press to open the options menu for the selected object.
Using pointing devices 23
Flicking (select models only)
Flicking allows you to navigate through screens or quickly scroll through documents.
● Place three fingers on the TouchPad zone and flick your fingers in a light, quick motion up, down, left or right.
Using the keyboard
The keyboard and mouse allow you to type select items, scroll and to perform the same functions as using touch gestures. The keyboard also allows you to use action keys and hot keys to perform specific functions.
NOTE: Depending on the country or region, your keyboard may have different keys and keyboard functions than those discussed in this section.
Identifying the hot keys
A hot key is a combination of the fn key and either the esc key or one of the function keys.
NOTE: For more information on hot key locations, see
To use a hot key:
▲ Briefly press the fn key, and then briefly press the second key of the hot key combination.
Hot key combination fn + esc fn + f3
Description
Displays system information.
Initiates Sleep, which saves your information in system memory. The display and other system components turn off and power is conserved.
To exit Sleep, briefly press the power button.
CAUTION: To reduce the risk of information loss, save your work before initiating Sleep.
24 Chapter 4 Navigating using the keyboard, touch gestures and pointing devices
Hot key combination fn + f4 fn + f6
Description
Switches the screen image among display devices connected to the system. For example, if a monitor is connected to the computer, fn + f4 alternates the screen image from computer display to monitor display to simultaneous display on both the computer and the monitor.
Most external monitors receive video information on the computer using the external VGA video standard. The fn + f4 hot key can also alternate images among other devices that are receiving video information on the computer.
Decreases speaker volume. fn + f7 Increases speaker volume.
fn + f8 Mutes the microphone.
fn + f9 Decreases the screen brightness level.
fn + f10 Increases the screen brightness level.
fn + f10 Turns the keyboard backlight on and off.
NOTE: The keyboard backlight is turned on at the factory. To extend battery life, turn off the keyboard backlight.
Using keypads
The computer includes an embedded numeric keypad, and it also supports an optional external numeric keypad, or an optional external keyboard that includes a numeric keypad.
NOTE: For more information on the location of the embedded keypad, see
Using the keyboard 25
Using the embedded numeric keypad
(2)
Component fn key
(5) Embedded numeric keypad
(6) num lk key
Description
Turns the embedded numeric keypad on and off when pressed in combination with the num lk key.
NOTE: The embedded numeric keypad will not function while an external keyboard or numeric keypad is connected to the computer.
When the keypad is turned on, it can be used like an external numeric keypad.
Each key on the keypad performs the function indicated by the icon in the upper-right corner of the key.
Turns the embedded numeric keypad on and off when pressed in combination with the fn key.
NOTE: The keypad function that is active when the computer is turned off is reinstated when the computer is turned back on.
26 Chapter 4 Navigating using the keyboard, touch gestures and pointing devices
Turning the embedded numeric keypad on and off
Press fn + num lk to turn on the embedded numeric keypad. Press fn + num lk again to turn off the keypad.
NOTE: The embedded numeric keypad is turned off while an external keyboard or numeric keypad is connected to the computer.
Switching key functions on the embedded numeric keypad
You can temporarily alternate the functions of keys on the embedded numeric keypad between their standard keyboard functions and their keypad functions:
● To use the navigational function of a keypad key while the keypad is off, press and hold the fn key while pressing the keypad key.
● To use the standard function of a keypad key while the keypad is on:
◦ Press and hold the fn key to type in lowercase.
◦ Press and hold fn + shift to type in uppercase.
Using an optional external numeric keypad
Keys on most external numeric keypads function differently according to whether num lock is on or off. (Num lock is turned off at the factory.)For example:
● When num lock is on, most keypad keys type numbers.
● When num lock is off, most keypad keys function like the arrow, page up, or page down keys.
When num lock on an external keypad is turned on, the num lock light on the computer is turned on.
When num lock on an external keypad is turned off, the num lock light on the computer is turned off.
To turn num lock on or off on an external keypad as you work:
▲ Press the num lk key on the external keypad, not on the computer.
Using the keyboard 27
5 Multimedia
Your computer may include the following:
● Integrated speaker(s)
● Integrated microphone(s)
● Integrated webcam
● Preinstalled multimedia software
● Multimedia buttons or keys
Using the media activity controls
Depending on your computer model, you may have the following media activity controls that allow you to play, pause, fast forward, or rewind a media file:
● Media buttons
● Media hot keys (specific keys pressed in combination with the fn key)
● Media keys
Audio
On your HP computer, you can play music CDs, download and listen to music, stream audio content from the web (including radio), record audio, or mix audio and video to create multimedia. To enhance your listening enjoyment, attach external audio devices such as speakers or headphones.
Connecting speakers
You can attach wired speakers to your computer by connecting them to a USB port (or the audio-out jack) on your computer or on a docking station.
To connect wireless speakers to your computer, follow the device manufacturer's instructions. Before connecting audio devices, be sure to adjust the volume.
Adjusting the volume
Depending on your computer model, you can adjust the volume using the following:
● Volume buttons
● Volume hot keys (specific keys pressed in combination with the fn key)
● Volume keys
WARNING!
To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset. For additional safety information, see the Regulatory, Safety and
Environmental Notices. To access the user guides, select Start > Help and Support > User guides.
NOTE: Volume can also be controlled through the operating system and some programs.
28 Chapter 5 Multimedia
NOTE: See
Getting to know your computer on page 4 for information on what type of volume
controls your computer has.
Connecting headphones and microphones
You can connect wired headphones or headsets to the audio-out (headphone)/audio-in (microphone) jack on your computer. Many headsets with integrated microphones are commercially available.
To connect wireless headphones or headsets to your computer, follow the device manufacturer's instructions.
WARNING!
To reduce the risk of personal injury, lower the volume setting before putting on headphones, earbuds, or a headset. For additional safety information, see the Regulatory, Safety and
Environmental Notices. To access this guide, select Start > Help and Support > User guides.
Checking audio functions on the computer
NOTE: For best results when recording, speak directly into the microphone and record sound in a setting free of background noise.
To check the audio functions on your computer, follow these steps:
1.
Select Start > Control Panel > Hardware and Sound > Sound.
2.
When the Sound window opens, click the Sounds tab. Under Program Events, select any sound event, such as a beep or alarm, and click the Test button.
You should hear sound through the speakers or through connected headphones.
To check the recording functions on your computer, follow these steps:
1.
Select Start > All Programs > Accessories > Sound Recorder.
2.
Click Start Recording and speak into the microphone.
3.
Save the file to your desktop.
4.
Open a multimedia program and play back the sound.
To confirm or change the audio settings on your computer:
▲ Select Start > Control Panel > Audio.
Webcam (select models only)
Some computers include an integrated webcam. With the preinstalled software, you can use the webcam to take a photo or record a video. You can preview and save the photo or video recording.
The webcam software enables you to experiment with the following features:
● Capturing and sharing video
● Streaming video with instant message software
● Taking still photos
Webcam (select models only) 29
Video
Your HP computer is a powerful video device that enables you to watch streaming video from your favorite websites and download video and movies to watch on your computer without needing to connect to a network.
To enhance your viewing enjoyment, use one of the video ports on the computer to connect an external monitor, projector, or TV. Your computer may have an high-definition multimedia interface
(HDMI) port, which allows you to connect a high-definition monitor or TV.
Your computer has the following external video ports:
● VGA
● DisplayPort
IMPORTANT: Be sure that the external device is connected to the correct port on the computer, using the correct cable. Check the device manufacturer's instructions if you have questions.
NOTE:
See Getting to know your computer on page 4 for information about your computer's video
ports.
30 Chapter 5 Multimedia
VGA
The external monitor port, or VGA port, is an analog display interface that connects an external VGA display device such as an external VGA monitor or a VGA projector to the computer.
1.
To connect a VGA display device, connect the device cable to the external monitor port.
2.
Press fn + f4 to alternate the screen image between 4 display states:
● PC Screen only: View the screen image on the computer only.
● Duplicate: View the screen image simultaneously on both the computer and the external device.
● Extend: View the screen image extended across both the computer and the external device.
● Second screen only: View the screen image on the external device only.
Each time you press fn + f4 , the display state changes.
NOTE: For best results, especially if you choose the "Extend" option, adjust the screen resolution of the external device, as follows. Select Start > Control Panel > Appearance and
Personalization. Under Display, select Adjust screen resolution.
DisplayPort (select models only)
The DisplayPort connects the computer to an optional video or audio device, such as a high-definition television, or to any compatible digital or audio component. The DisplayPort delivers higher performance than the VGA external monitor port and improves digital connectivity.
NOTE: To transmit video and/or audio signals through the DisplayPort, you need a DisplayPort cable (purchased separately).
NOTE: One DisplayPort device can be connected to the DisplayPort port on the computer. The information displayed on the computer screen can be simultaneously displayed on the DisplayPort device.
To connect a video or audio device to the DisplayPort:
1.
Connect one end of the DisplayPort cable to the DisplayPort port on the computer.
Video 31
2.
Connect the other end of the cable to the digital display device.
3.
Press fn + f4 to alternate the computer screen image between 4 display states:
● PC screen only: View the screen image on the computer only.
● Duplicate: View the screen image simultaneously on both the computer and the external device.
● Extend: View the screen image extended across both the computer and the external device.
● Second screen only: View the screen image on the external device only.
Each time you press fn + f4 , the display state changes.
NOTE: For best results, especially if you choose the "Extend" option, adjust the screen resolution of the external device, as follows. Select Start > Control Panel > Appearance and
Personalization. Under Display, select Adjust screen resolution.
NOTE: To remove the device cable, press down on the connector release button to disconnect it on the computer.
32 Chapter 5 Multimedia
6 Power management
NOTE: A computer may have a power button or a power switch. The term power button is used throughout this guide to mean both types of power controls.
Shutting down the computer
CAUTION: Unsaved information is lost when the computer shuts down.
The shutdown command closes all open programs, including the operating system, and then turns off the display and computer.
Shut down the computer under any of the following conditions:
● When you need to replace the battery or access components inside the computer
● When you are connecting an external hardware device that does not connect to a Universal
Serial Bus (USB) port
● When the computer will be unused and disconnected from external power for an extended period
Although you can turn off the computer with the power button, the recommended procedure is to use the Windows shutdown command:
NOTE: If the computer is in the Sleep state or in Hibernation, you must first exit Sleep or
Hibernation before shutdown is possible by briefly pressing the power button.
1.
Save your work and close all open programs.
2.
Select Start > Shut Down.
If the computer is unresponsive and you are unable to use the preceding shutdown procedure, try the following emergency procedures in the sequence provided:
● Press ctrl + alt + delete . Click the Power icon, and then click Shut Down.
● Press and hold the power button for at least 5 seconds.
● Disconnect the computer from external power.
● On models with a user-replaceable battery, remove the battery.
Setting power options
Using power-saving states
Sleep is enabled at the factory.
When Sleep is initiated, the power lights blink and the screen clears. Your work is saved to memory.
CAUTION: To reduce the risk of possible audio and video degradation, loss of audio or video playback functionality, or loss of information, do not initiate Sleep while reading from or writing to a disc or an external memory card.
Shutting down the computer 33
NOTE: You cannot initiate any type of networking connection or perform any computer functions while the computer is in the Sleep state.
Initiating and exiting Sleep
With the computer on, you can initiate Sleep in any of the following ways:
● Briefly press the power button.
● Close the display.
● Select Start, click the arrow next to the Shut down button, and then click Sleep.
To exit Sleep
● Briefly press the power button.
● If the display is closed, open the display.
● Press a key on the keyboard.
● Tap or swipe the TouchPad
When the computer exits Sleep, the power lights turn on and the computer returns to the screen where you stopped working.
NOTE: If you have set a password to be required on wakeup, you must enter your Windows password before the computer will return to the screen.
Initiating and exiting Hibernation
The system is set at the factory to initiate Hibernation after a period of inactivity when running on battery power or on external power, or when the battery reaches a critical battery level.
Power settings and timeouts can be changed in Windows Control Panel.
To initiate Hibernation
▲ Select Start, click the arrow next to the Shut down button, and then click Hibernate.
To exit Hibernation:
▲ Briefly press the power button.
The power lights turn on and your work returns to the screen where you stopped working.
NOTE: If you have set a password to be required on wakeup, you must enter your Windows password before your work will return to the screen.
Using the power meter and power settings
The power meter is located in the notification area, at the far right of the taskbar. The power meter allows you to quickly access power settings and view the remaining battery charge.
● To reveal the percentage of remaining battery charge and the current power plan, point over the power meter icon.
● To use Power Options, or to change the power plan, click the power meter icon and select an item from the list.
Different power meter icons indicate whether the computer is running on battery or external power.
The icon also reveals a message if the battery has reached a low or critical battery level.
34 Chapter 6 Power management
Setting password protection on wakeup
To set the computer to prompt for a password when the computer exits Sleep or Hibernation, follow these steps:
1.
Select Start > Control Panel > System and Security > Power Options.
2.
In the left pane, click Require a password on wakeup.
3.
Click Change Settings that are currently unavailable.
4.
Click Require a password (recommended).
NOTE: If you need to create a user account password or change your current user account password, click Create or change your user account password, and then follow the on-screen instructions. If you do not need to create or change a user account password, go to step 5.
5.
Click Save changes.
Using battery power
WARNING!
To reduce potential safety issues, use only the battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP.
The computer runs on battery power whenever it is not plugged into external AC power. Computer battery life varies, depending on power management settings, running programs, display brightness, external devices connected to the computer, and other factors. Keeping the battery in the computer whenever the computer is plugged into AC power charges the battery and also protects your work in case of a power outage. If the computer contains a charged battery and is running on external AC power, the computer automatically switches to battery power if the AC adapter is disconnected on the computer or an AC power loss occurs.
NOTE: When you disconnect AC power, the display brightness is automatically decreased to save battery life.
Finding additional battery information
Help and Support provides the following tools and information about the battery:
● Battery Check tool to test battery performance
● Information on calibration, power management, and proper care and storage to maximize battery life
● Information on battery types, specifications, life cycles, and capacity
To access battery information:
▲ Select Start > Help and Support > Learn > Power Plans: Frequently Asked Questions.
Using Battery Check
Help and Support provides information on the status of the battery installed in the computer.
To run Battery Check:
Setting power options 35
1.
Connect the AC adapter to the computer.
NOTE: The computer must be connected to external power for Battery Check to work properly.
2.
Select Start > Help and Support > Troubleshoot > Power, Thermal, and Mechanical.
3.
Click the Power tab, and then click Battery Check.
Battery Check examines the battery and its cells to see if they are functioning properly, and then reports the results of the examination.
Displaying the remaining battery charge
▲ Move the pointer over the power meter icon on the Windows desktop in the notification area, at the far right of the taskbar.
Maximizing battery discharge time
Battery discharge time varies depending on features you use while on battery power. Maximum discharge time gradually decreases as the battery storage capacity naturally degrades.
Tips for maximizing battery discharge time:
● Lower the brightness on the display.
● Remove the battery on the computer when it is not being used or charged, if the computer contains a user-replaceable battery
● Store the user-replaceable battery in a cool, dry location.
● Select the Power saver setting in Power Options.
Managing low battery levels
The information in this section describes the alerts and system responses set at the factory. Some low-battery alerts and system responses can be changed using Power Options. Preferences set using Power Options do not affect lights.
Identifying low battery levels
When a battery that is the sole power source for the computer reaches a low or critical battery level, the following behavior occurs:
● The battery light indicates a low or critical battery level.
– or –
● The power meter icon in the notification area shows a low or critical battery notification.
NOTE: For additional information about the power meter, see
Using the power meter and power settings on page 34
.
If the computer is on or in the Sleep state, the computer remains briefly in the Sleep state, and then shuts down and loses any unsaved information.
Resolving a low battery level
Resolving a low battery level when external power is available
▲ Connect one of the following devices:
36 Chapter 6 Power management
● AC adapter
● Optional docking or expansion device
● Optional power adapter purchased as an accessory from HP
Resolving a low battery level when no power source is available
To resolve a low battery level when no power source is available, save your work and shut down the computer.
Inserting or removing the battery
Inserting a battery
To insert the battery:
1.
Turn the computer upside down on a flat surface, with the battery bay toward you.
2.
Insert the battery into the battery bay, aligning the tabs on the battery (1) with the notches on the computer, and then press the battery down until it is seated.
Slide the two battery release latches (2) to lock the battery into place.
Removing a battery
To remove the battery:
CAUTION: Removing a battery that is the sole power source for the computer can cause loss of information. To prevent loss of information, save your work and shut down the computer through
Windows before removing the battery.
Setting power options 37
1.
Remove the service door. See Removing or replacing the service door on page 46 .
2.
Slide the two battery release latches to the unlocked position (1). You will be able to see red beneath the latches.
3.
Using the cloth tab, tilt the battery up (2) and then lift it (2) out of the enclosure.
Conserving battery power
● Select low power-use settings through Power Options in Windows Control Panel.
● Turn off wireless and LAN connections and exit modem applications when you are not using them.
● Disconnect unused external devices that are not plugged into an external power source.
● Stop, disable, or remove any external memory cards that you are not using.
● Decrease screen brightness.
● Before you leave your work, initiate Sleep, or shut down the computer.
Storing a user-replaceable battery (select models only)
CAUTION: To reduce the risk of damage to a battery, do not expose it to high temperatures for extended periods of time.
If a computer will be unused and unplugged from external power for more than 2 weeks, remove the user-replaceable battery and store it separately.
To prolong the charge of a stored battery, place it in a cool, dry place.
NOTE: A stored battery should be checked every 6 months. If the capacity is less than 50 percent, recharge the battery before returning it to storage.
38 Chapter 6 Power management
Calibrate a battery before using it if it has been stored for one month or more.
Disposing of a user-replaceable battery
WARNING!
To reduce the risk of fire or burns, do not disassemble, crush, or puncture; do not short external contacts; do not dispose of in fire or water.
See the Regulatory, Safety and Environmental Notices for proper battery disposal. To access the user guides, select the Start > Help and Support > User Guides. To access battery information, select
Start> Help and Support > Learn > Power Plans: Frequently Asked Questions.
Replacing a user-replaceable battery
Battery Check notifies you to replace the battery when an internal cell is not charging properly or when the battery storage capacity has reached a weak condition. If the battery is possibly covered by an HP warranty, instructions include a warranty ID. A message refers you to the HP website for more information about ordering a replacement battery.
Using external AC power
WARNING!
Do not charge the computer battery while you are aboard aircraft.
WARNING!
To reduce potential safety issues, use only the AC adapter provided with the computer, a replacement AC adapter provided by HP, or a compatible AC adapter purchased from HP.
NOTE: For information on connecting to AC power, see the Setup Instructions poster provided in the computer box.
External AC power is supplied through an approved AC adapter or an optional docking or expansion device.
Connect the computer to external AC power under any of the following conditions:
● When charging or calibrating a battery
● When installing or modifying system software
● When writing information to a CD, a DVD, or a BD (select models only)
● When running Disk Defragmenter
● When performing a backup or recovery
When you connect the computer to external AC power, the following events occur:
● The battery begins to charge.
● If the computer is turned on, the power meter icon in the notification area changes appearance.
When you disconnect external AC power, the following events occur:
● The computer switches to battery power.
● The display brightness is automatically decreased to save battery life.
Setting power options 39
Testing an AC adapter
Test the AC adapter if the computer exhibits any of the following symptoms when it is connected to
AC power:
● The computer does not turn on.
● The display does not turn on.
● The power lights are off.
To test the AC adapter:
NOTE: The following instructions apply to computers with user-replaceable batteries.
1.
Shut down the computer.
2.
Remove the battery on the computer.
3.
Connect the AC adapter to the computer, and then plug it into an AC outlet.
4.
Turn on the computer.
● If the power lights turn on, the AC adapter is working properly.
● If the power lights remain off, the AC adapter is not functioning and should be replaced.
Contact support for information on obtaining a replacement AC power adapter.
40 Chapter 6 Power management
7 External cards and devices
Using memory card readers (select models only)
Optional memory cards provide secure data storage and convenient data sharing. These cards are often used with digital media–equipped cameras and PDAs as well as with other computers.
To determine the memory card formats that are supported on your computer, see
Getting to know your computer on page 4 .
Inserting a memory card
CAUTION: To reduce the risk of damage to the memory card connectors, use minimal force to insert a memory card.
1.
Hold the card label-side up, with the connectors facing the computer.
2.
Insert the card into the memory card reader, and then press in on the card until it is firmly seated.
You will hear a sound when the device has been detected, and a menu of options may be displayed.
Removing a memory card
CAUTION: To reduce the risk of loss of data or an unresponsive system, use the following procedure to safely remove the memory card.
1.
Save your information and close all programs associated with the memory card.
2.
Click the remove hardware icon on the Windows desktop in the notification area, at the far right of the taskbar. Then follow the on-screen instructions.
Using memory card readers (select models only) 41
3.
Press in on the card (1), and then remove it from the slot (2).
NOTE: If the card does not eject, pull the card out of the slot.
Using smart cards
NOTE: The term smart card is used throughout this chapter to mean both smart cards and Java™
Cards.
A smart card is a credit card-sized accessory that carries a microchip containing memory and a microprocessor. Like personal computers, smart cards have an operating system to manage input and output, and they include security features to protect against tampering. Industry-standard smart cards are used with the smart card reader (select models only).
A PIN is needed to gain access to the contents of the microchip. For more information about smart card security features, access Help and Support by selecting Start > Help and Support.
42 Chapter 7 External cards and devices
Inserting a smart card
1.
Hold the card label-side up, and gently slide the card into the smart card reader until the card is seated.
2.
Follow the on-screen instructions for logging on to the computer using the smart card PIN.
Removing a smart card
▲ Grasp the edge of the smart card, and then pull it out of the smart card reader.
Using a USB device
Universal Serial Bus (USB) is a hardware interface that can be used to connect an optional external device, such as a USB keyboard, mouse, drive, printer, scanner, or hub.
Some USB devices may require additional support software, which is usually included with the device. For more information about device-specific software, see the manufacturer's instructions.
These instructions may be provided with the software, on disc, or on the manufacturer’s website.
The computer has at least 1 USB port that supports USB 1.0, 1.1, 2.0, or 3.0 devices. Your computer may also have a USB charging port that provides power to an external device. An optional docking device or USB hub provides additional USB ports that can be used with the computer.
Using a USB device 43
Connecting a USB device
CAUTION: To reduce the risk of damage to a USB connector, use minimal force to connect the device.
▲ Connect the USB cable for the device to the USB port.
NOTE: The following illustration may look slightly different than your computer.
You will hear a sound when the device has been detected.
NOTE: The first time you connect a USB device, a message in the notification area lets you know that the device is recognized by the computer.
Removing a USB device
CAUTION: To reduce the risk of damage to a USB connector, do not pull on the cable to remove the USB device.
CAUTION: To reduce the risk of loss of information or an unresponsive system, use the following procedure to safely remove the USB device.
1.
To remove a USB device, save your information and close all programs associated with the device.
2.
Click the remove hardware icon on the Windows desktop in the notification area, at the far right of the taskbar, and then follow the on-screen instructions.
3.
Remove the device.
Using optional external devices
NOTE: For more information about required software and drivers, or to learn which computer port to use, see the manufacturer's instructions.
To connect an external device to the computer:
CAUTION: To reduce the risk of damage to the equipment when connecting a powered device, be sure that the device is turned off and the AC power cord is unplugged.
44 Chapter 7 External cards and devices
1.
Connect the device to the computer.
2.
If you are connecting a powered device, plug the device power cord into a grounded AC outlet.
3.
Turn on the device.
To disconnect an unpowered external device, turn off the device, and then disconnect it from the computer. To disconnect a powered external device, turn off the device, disconnect it from the computer, and then unplug the AC power cord.
Using optional external drives
Removable external drives expand your options for storing and accessing information. A USB drive can be added by connecting the drive to a USB port to the computer.
NOTE: HP external USB optical drives should be connected to the powered USB port to the computer.
USB drives include the following types:
● 1.44-megabyte diskette drive
● Hard drive module
● External optical drive (CD, DVD, and Blu-ray)
● MultiBay device
Using optional external devices 45
8 Drives
Handling drives
CAUTION: Drives are fragile computer components that must be handled with care. Refer to the following cautions before handling drives. Do not drop a drive, place items on it, or expose it to liquids, or temperature or humidity extremes.
Observe these precautions when handling drives:
● Before removing or installing a drive, shut down the computer. If you are unsure whether the computer is off, in the Sleep state, or in Hibernation, turn the computer on, and then shut it down.
● Before handling a drive, discharge static electricity by touching a grounded surface.
● Do not touch the connector pins on a removable drive or on the computer.
● Do not use excessive force when inserting a drive into a drive bay.
● If a drive must be mailed, place the drive in a bubble-pack mailer or other suitable protective packaging and label the package “FRAGILE.”
● Avoid exposing a drive to magnetic fields. Security devices with magnetic fields include airport walk-through devices and security wands. Airport conveyer belts and similar security devices that check carry-on baggage use X-rays instead of magnetism and do not damage drives.
● Remove media from a drive before removing the drive from the drive bay, or traveling with, shipping, or storing a drive.
● Do not type on the keyboard or move the computer while an optical drive is writing to a disc. The write process is sensitive to vibration.
● Before you move a computer that is connected to an external hard drive, initiate Sleep and allow the screen to clear, or properly disconnect the external hard drive.
Using hard drives
CAUTION: To prevent information loss or an unresponsive system:
Save your work and shut down the computer before adding or replacing a memory module or hard drive.
If you are not sure whether the computer is off, turn the computer on by pressing the power button.
Then shut down the computer through the operating system.
Removing or replacing the service door
Removing the service door
Remove the service door to access the memory module slot, hard drive, and other components.
46 Chapter 8 Drives
1.
With the computer turned over, slide the service door release latch to the unlock position (1), remove the screw (if the optional screw is being used) (2), or, if the screw is not being used, simply slide the release latch to the right (3) to release the service door.
NOTE: If you want to use the optional screw, it is stored inside the service door.
2.
Slide the service door toward the front of the computer (4) and lift (5) to remove the service door.
Replacing the service door
Replace the service door after accessing the memory module slot, hard drive, regulatory label, and other components.
1.
Tilt down the service door to align the front edge of the service door near the front edge of the computer (1).
2.
Slide the service door forward (2) until the service door snaps into place.
Using hard drives 47
3.
With the battery bay toward you, slide the service door release latch to the right (3), and if you choose to, insert and tighten the optional screw (4) to hold the service door in place. Slide the release latch to the left to lock the service door (5).
NOTE: If you want to use the optional screw, it is stored inside the service door.
Replacing or upgrading the hard drive
CAUTION: To prevent information loss or an unresponsive system:
Shut down the computer before removing the hard drive from the hard drive bay. Do not remove the hard drive while the computer is on, in the Sleep state, or in Hibernation.
If you are not sure whether the computer is off, turn the computer on by pressing the power button.
Then shut down the computer through the operating system.
Removing the hard drive
To remove a hard drive:
1.
Save your work and shut down the computer.
2.
Disconnect AC power and external devices connected to the computer.
3.
Turn the computer upside down on a flat surface.
4.
Remove the service door (see
Removing or replacing the service door on page 46 ) and the
battery (see
).
48 Chapter 8 Drives
5.
Loosen the 4 hard drive cover screws (1). Pull cloth hard drive tab (2) upward, and then remove the drive.
Installing a hard drive
NOTE: Your computer may look slightly different from the illustration in this section.
To install the hard drive:
1.
Place the hard drive into the hard drive bay (1), ensuring that the cloth tab remains on top.
Using hard drives 49
2.
Tighten the hard drive screws (4).
3.
Replace the battery (see
Inserting a battery on page 37 ) and the service door (see
Replacing the service door on page 47
).
4.
Connect AC power and external devices to the computer.
5.
Turn on the computer.
Improving hard drive performance
Using Disk Defragmenter
As you use your computer over time, the files on the hard drive become fragmented. A fragmented drive means data on your drive is not contiguous (sequential) and, because of this, the hard drive works harder to locate files, thus slowing down the computer. Disk Defragmenter consolidates (or physically reorganizes) the fragmented files and folders on the hard drive so that the system can run more efficiently.
NOTE: It is not necessary to run Disk Defragmenter on solid-state drives.
After you start Disk Defragmenter, it works without supervision. However, depending on the size of your hard drive and the number of fragmented files, Disk Defragmenter may take more than an hour to complete.
HP recommends defragmenting your hard drive at least once a month. You may set Disk
Defragmenter to run on a monthly schedule, but you can defragment your computer manually at any time.
50 Chapter 8 Drives
To run Disk Defragmenter:
1.
Connect the computer to AC power.
2.
Select Start > All Programs > Accessories > System Tools > Disk Defragmenter.
3.
Click Defragment disk.
NOTE: Windows includes the User Account Control feature to improve the security of your computer. You may be prompted for your permission or password for tasks such as installing software, running utilities, or changing Windows settings. Refer to Help and Support. To access
Help and Support, select Start > Help and Support.
For additional information, access the Disk Defragmenter software Help.
Using Disk Cleanup
Disk Cleanup searches the hard drive for unnecessary files that you can safely delete to free up disk space and help the computer to run more efficiently.
To run Disk Cleanup:
1.
Click Start > All Programs > Accessories > System Tools > Disk Cleanup.
2.
Follow the on-screen instructions.
Using HP 3D DriveGuard
HP 3D DriveGuard protects a hard drive by parking the drive and halting data requests under either of the following conditions:
● You drop the computer.
● You move the computer with the display closed while the computer is running on battery power.
A short time after the end of one of these events, HP 3D DriveGuard returns the hard drive to normal operation.
NOTE: Because solid state drives (SSDs) lack moving parts, they do not require HP 3D DriveGuard protection.
NOTE: A hard drive in a primary hard drive bay or a secondary hard drive bay is protected by HP
3D DriveGuard. A hard drive installed in an optional docking device or connected to a USB port is not protected by HP 3D DriveGuard.
For more information, see the HP 3D DriveGuard software Help.
Identifying HP 3D DriveGuard status
The hard drive light on the computer changes color to show that the drive in a primary hard drive bay and/or the drive in a secondary hard drive bay (select models only) is parked. To determine whether a drive is currently protected or whether it is parked, view the icon on the Windows desktop in the notification area, at the far right of the taskbar, or in the Mobility Center.
Using hard drives 51
9 Security
Protecting the computer
Standard security features provided by the Windows operating system and the non-Windows
Computer Setup utility (BIOS) can protect your personal settings and data from a variety of risks.
NOTE: Security solutions are designed to act as deterrents. These deterrents may not prevent a product from being mishandled or stolen.
NOTE: Before you send your computer for service, back up and delete confidential files, and remove all password settings.
NOTE: Some features listed in this chapter may not be available on your computer.
NOTE: Your computer supports Computrace, which is an online security-based tracking and recovery service available in select regions. If the computer is stolen, Computrace can track the computer if the unauthorized user accesses the Internet. You must purchase the software and subscribe to the service in order to use Computrace. For information about ordering the Computrace software, go to http://www.hp.com .
Computer risk
Unauthorized use of the computer
Unauthorized access to Computer Setup ( f10 )
Unauthorized access to the contents of a hard drive
Security feature
HP Client Security, in combination with a password, smart card, contactless card, registered face scenes, registered fingerprints, or other authentication credential
BIOS administrator password in Computer Setup*
DriveLock password or Automatic DriveLock password in
Computer Setup*
Boot options feature in Computer Setup* Unauthorized startup from an optional external optical drive
(select models only), optional external hard drive (select models only), or internal network adapter
Unauthorized access to a Windows user account Windows user password
Unauthorized access to data ● HP Drive Encryption software
● Windows Defender
BIOS administrator password in Computer Setup* Unauthorized access to Computer Setup settings and other system identification information
Unauthorized removal of the computer Security cable slot (used with an optional security cable)
*Computer Setup is a preinstalled, ROM-based utility that can be used even when the operating system is not working or will not load. You can use either a pointing device (TouchPad, pointing stick, or USB mouse) or the keyboard to navigate and make selections in Computer Setup.
Using passwords
A password is a group of characters that you choose to secure your computer information. Several types of passwords can be set, depending on how you want to control access to your information.
52 Chapter 9 Security
Passwords can be set in Windows or in the non-Windows Computer Setup utility that is preinstalled on the computer.
● BIOS administrator and DriveLock passwords are set in Computer Setup and are managed by the system BIOS.
● Automatic DriveLock passwords are enabled in Computer Setup.
● Windows passwords are set only in the Windows operating system.
● If HP SpareKey has been set up previously, and if you forget the BIOS administrator password set in Computer Setup, you can use HP SpareKey to access the utility.
● If you forget both the DriveLock user password and the DriveLock master password set in
Computer Setup, the hard drive that is protected by the passwords is permanently locked and can no longer be used.
You can use the same password for a Computer Setup feature and for a Windows security feature.
You can also use the same password for more than one Computer Setup feature.
Use the following tips for creating and saving passwords:
● When creating passwords, follow requirements set by the program.
● Do not use the same password for multiple applications or websites, and do not reuse your
Windows password for any other application or website.
● Use HP Client Security's Password Manager to store your user names and passwords for all of your websites and applications. You can securely read them in the future if they cannot be remembered.
● Do not store passwords in a file on the computer.
The following tables list commonly used Windows and BIOS administrator passwords and describe their functions.
Setting passwords in Windows
Password
Administrator password*
Function
Protects access to a Windows administrator-level account.
NOTE: Setting the Windows Administrator password does not set the BIOS Administrator password.
Protects access to a Windows user account.
User password*
*For information about setting a Windows administrator password or a Windows user password, access Help and Support by selecting Start > Help and Support.
Using passwords 53
Setting passwords in Computer Setup
Password
BIOS administrator password*
Function
Protects access to Computer Setup.
DriveLock master password*
NOTE: If features have been enabled to prevent removing the BIOS administrator password, you may not be able to remove it until those features have been disabled.
Protects access to the internal hard drive that is protected by
DriveLock. It is also used to remove DriveLock protection.
This password is set under DriveLock Passwords during the enable process.
DriveLock user password*
NOTE: A BIOS Administrator password must be set before you can set a DriveLock password.
Protects access to the internal hard drive that is protected by
DriveLock, and is set under DriveLock Passwords during the enable process.
NOTE: A BIOS Administrator password must be set before you can set a DriveLock password.
*For details about each of these passwords, see the following topics.
Managing a BIOS administrator password
To set, change, or delete this password, follow these steps:
Setting a new BIOS administrator password
1.
Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup
Menu” message is displayed at the bottom of the screen.
2.
Press f10 to enter Computer Setup.
3.
Use a pointing device or the arrow keys to select Security > Setup BIOS Administrator
Password, and then press enter .
4.
When prompted, type a password.
5.
When prompted, type the new password again to confirm.
6.
To save your changes and exit Computer Setup, click the Save icon and then follow the onscreen instructions.
– or –
Use the arrow keys to select Main > Save Changes and Exit, and then press enter .
Your changes go into effect when the computer restarts.
Changing a BIOS administrator password
1.
Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup
Menu” message is displayed at the bottom of the screen.
2.
Press f10 to enter Computer Setup.
3.
Use a pointing device or the arrow keys to select Security > Change Password, and then press enter .
54 Chapter 9 Security
4.
When prompted, type your current password.
5.
When prompted, type your new password again to confirm.
6.
To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of the screen, and then follow the on-screen instructions.
– or –
Use the arrow keys to select Main > Save Changes and Exit, and then press enter .
Your changes go into effect when the computer restarts.
Deleting a BIOS administrator password
1.
Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup
Menu” message is displayed at the bottom of the screen.
2.
Press f10 to enter Computer Setup.
3.
Use a pointing device or the arrow keys to select Security > Change Password, and then press enter .
4.
When prompted, type your current password.
5.
When prompted for the new password, leave the field empty, and then press enter .
6.
Read the warning. To continue, select YES.
7.
When prompted to type your new password again, leave the field empty, and then press enter .
8.
To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of the screen, and then follow the on-screen instructions.
– or –
Use the arrow keys to select Main > Save Changes and Exit, and then press enter .
Your changes go into effect when the computer restarts.
Entering a BIOS administrator password
At the BIOS administrator password prompt, type your password (using the same kind of keys you used to set the password), and then press enter . After 3 unsuccessful attempts to enter the BIOS administrator password, you must restart the computer and try again.
Managing a Computer Setup DriveLock password
CAUTION: To prevent the DriveLock-protected hard drive from becoming permanently unusable, record the DriveLock user password and the DriveLock master password in a safe place away from your computer. If you forget both DriveLock passwords, the hard drive will be permanently locked and can no longer be used.
DriveLock protection prevents unauthorized access to the contents of a hard drive. DriveLock can be applied only to the internal hard drive(s) of the computer. After DriveLock protection is applied to a drive, a password must be entered to access the drive. The drive must be inserted into the computer or an advanced port replicator in order for it to be accessed by the DriveLock passwords.
NOTE: A BIOS Administrator password must be set before you can access the DriveLock features.
To apply DriveLock protection to an internal hard drive, a user password and a master password must be set in Computer Setup. Note the following considerations about using DriveLock protection:
Using passwords 55
● After DriveLock protection is applied to a hard drive, the hard drive can be accessed only by entering either the user password or the master password.
● The owner of the user password should be the day-to-day user of the protected hard drive. The owner of the master password may be either a system administrator or the day-to-day user.
● The user password and the master password can be identical.
● You can delete a user password or master password only by removing DriveLock protection from the drive. DriveLock protection can be removed from the drive only with the master password.
Setting a DriveLock password
To set a DriveLock password in Computer Setup, follow these steps:
1.
Turn on the computer, and then press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen.
2.
Press f10 to enter Computer Setup.
3.
Use a pointing device or the arrow keys to select Security > Hard Drive Tools > DriveLock, and then press enter .
4.
Click Set DriveLock Password (global).
5.
Enter the BIOS Administrator password, and then press enter .
6.
Use a pointing device or the arrow keys to select the hard drive you want to protect, and then press enter .
7.
Read the warning. To continue, select YES.
8.
When prompted, type a master password, and then press enter .
9.
When prompted, type the master password again to confirm, and then press enter .
10.
When prompted, type a user password, and then press enter .
11.
When prompted, type the user password again to confirm, and then press enter .
12.
To confirm DriveLock protection on the drive you have selected, type DriveLock in the confirmation field, and then press enter .
NOTE: The DriveLock confirmation is case sensitive.
13.
To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of the screen, and then follow the on-screen instructions.
– or –
Use the arrow keys to select Main > Save Changes and Exit, and then press enter .
Your changes go into effect when the computer restarts.
56 Chapter 9 Security
Entering a DriveLock password
Be sure that the hard drive is inserted into the computer (not into an optional docking device or external MultiBay).
At the DriveLock Password prompt, type your user or master password (using the same kind of keys you used to set the password), and then press enter .
After 2 incorrect attempts to enter the password, you must shut down the computer and try again.
Changing a DriveLock password
To change a DriveLock password in Computer Setup, follow these steps:
1.
Turn on the computer, and then press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen.
2.
Press f10 to enter Computer Setup.
3.
Use a pointing device or the arrow keys to select Security > Hard Drive Tools > DriveLock, and then press enter .
4.
Enter the BIOS Administrator password, and then press enter .
5.
Use a pointing device or the arrow keys select Set DriveLock Password, and then press enter .
6.
Use the arrow keys to select an internal hard drive, and then press enter .
7.
Use a pointing device or the arrow keys to select Change Password.
8.
When prompted, type your current password, and then press enter .
9.
When prompted, type a new password, and then press enter .
10.
When prompted, type the new password again to confirm, and then press enter .
11.
To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of the screen, and then follow the on-screen instructions.
– or –
Use the arrow keys to select Main > Save Changes and Exit, and then press enter .
Your changes go into effect when the computer restarts.
Removing DriveLock protection
To remove DriveLock protection in Computer Setup, follow these steps:
1.
Turn on the computer, and then press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen.
2.
Press f10 to enter Computer Setup.
3.
Use a pointing device or the arrow keys to select Security > Hard Drive Tools > DriveLock, and then press enter .
4.
Enter the BIOS Administrator password, and then press enter .
5.
Use a pointing device or the arrow keys to select Set DriveLock Password, and then press enter .
6.
Use a pointing device or the arrow keys to select an internal hard drive, and then press enter .
7.
Use a pointing device or the arrow keys to select Disable protection.
Using passwords 57
8.
Type your master password, and then press enter .
9.
To save your changes and exit Computer Setup, click the Save icon and then follow the onscreen instructions.
– or –
Use the arrow keys to select Main > Save Changes and Exit, and then press enter .
Your changes go into effect when the computer restarts.
Using Computer Setup Automatic DriveLock
In a multiple-user environment, you can set an Automatic DriveLock password. When the Automatic
DriveLock password is enabled, a random user password and a DriveLock master password will be created for you. When any user passes the password credential, the same random user and
DriveLock master password will be used to unlock the drive.
NOTE: A BIOS Administrator password must be set before you can access the Automatic DriveLock features.
Entering an Automatic DriveLock password
To enable an Automatic DriveLock password in Computer Setup, follow these steps:
1.
Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup
Menu” message is displayed at the bottom of the screen.
2.
Press f10 to enter Computer Setup.
3.
Use a pointing device or the arrow keys to select Security > Hard Drive Tools > Automatic
DriveLock, and then press enter .
4.
Enter the BIOS Administrator password, and then press enter .
5.
Use a pointing device or the arrow keys to select an internal hard drive, and then press enter .
6.
Read the warning. To continue, select YES.
7.
To save your changes and exit Computer Setup, click the Save icon and then follow the onscreen instructions.
– or –
Use the arrow keys to select Main > Save Changes and Exit, and then press enter .
Removing Automatic DriveLock protection
To remove DriveLock protection in Computer Setup, follow these steps:
1.
Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup
Menu” message is displayed at the bottom of the screen.
2.
Press f10 to enter Computer Setup.
3.
Use a pointing device or the arrow keys to select Security > Hard Drive Tools > Automatic
DriveLock, and then press enter .
4.
Enter the BIOS Administrator password, and then press enter .
5.
Use a pointing device or the arrow keys to select an internal hard drive, and then press enter .
58 Chapter 9 Security
6.
Use a pointing device or the arrow keys to select Disable protection.
7.
To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of the screen, and then follow the on-screen instructions.
– or –
Use the arrow keys to select Main > Save Changes and Exit, and then press enter .
Using antivirus software
When you use the computer to access email, a network, or the Internet, you potentially expose it to computer viruses. Computer viruses can disable the operating system, programs, or utilities, or cause them to function abnormally.
Antivirus software can detect most viruses, destroy them, and, in most cases, repair any damage they have caused. To provide ongoing protection against newly discovered viruses, antivirus software must be kept up to date.
For more information about computer viruses, type viruses in the Search box in Help and Support.
Using firewall software
Firewalls are designed to prevent unauthorized access to a system or network. A firewall can be a software program you install on your computer and/or network, or it can be a solution made up of both hardware and software.
There are two types of firewalls to consider:
● Host-based firewalls—Software that protects only the computer it is installed on.
● Network-based firewalls—Installed between your DSL or cable modem and your home network to protect all the computers on the network.
When a firewall is installed on a system, all data sent to and from the system is monitored and compared with a set of user-defined security criteria. Any data that does not meet those criteria is blocked.
Your computer or networking equipment may already have a firewall installed. If not, firewall software solutions are available.
NOTE: Under some circumstances a firewall can block access to Internet games, interfere with printer or file sharing on a network, or block authorized email attachments. To temporarily resolve the problem, disable the firewall, perform the task that you want to perform, and then reenable the firewall. To permanently resolve the problem, reconfigure the firewall.
Installing critical security updates
CAUTION: Microsoft® sends out alerts regarding critical updates. To protect the computer from security breaches and computer viruses, install all critical updates from Microsoft as soon as you receive an alert.
Updates to the operating system and other software may have become available after the computer left the factory. To be sure that all available updates are installed on the computer, observe these guidelines:
Using antivirus software 59
1.
Run Windows Update as soon as possible after you set up your computer.
2.
Run Windows Update monthly thereafter.
3.
Obtain updates to Windows and other Microsoft programs, as they are released, from the
Microsoft website and through the updates link in Help and Support.
Using HP Client Security
HP Client Security software is preinstalled on select computer models. This software can be accessed through Windows Control Panel. It provides security features that help protect against unauthorized access to the computer, networks, and critical data. For more information, see the HP
Client Security software Help.
Installing an optional security cable
NOTE: A security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen.
NOTE: The security cable slot on your computer may look slightly different from the illustration in this section. See
Getting to know your computer on page 4 for the location of the security cable slot
on your computer.
1.
Loop the security cable around a secured object.
2.
Insert the key (1) into the cable lock (2).
3.
Insert the cable lock into the security cable slot on the computer (3), and then lock the cable lock with the key.
Using the fingerprint reader (select models only)
Integrated fingerprint readers are available on select computer models. In order to use the fingerprint reader, you must enroll your fingerprints in the HP Client Security's Credential Manager. Refer to the
HP Client Security software Help.
After you enroll your fingerprints in Credential Manager, you can use HP Client Security's Password
Manager to store and fill in your user names and passwords in supported websites and applications.
Locating the fingerprint reader
The fingerprint reader is a small metallic sensor that is located in one of the following areas of your computer:
60 Chapter 9 Security
● Near the bottom of the TouchPad
● On the right side of the keyboard
● On the upper-right side of the display
● On the left side of the display
Depending on your computer model, the reader may be oriented horizontally or vertically. Both orientations require that you swipe your finger perpendicular to the metallic sensor. See
Getting to know your computer on page 4 for the location of the fingerprint reader on your computer.
Using the fingerprint reader (select models only) 61
10 Maintenance
Adding or replacing memory modules
The computer has one memory module compartment. The capacity of the computer can be upgraded by adding a memory module to the vacant expansion memory module slot or by upgrading the existing memory module in the primary memory module slot.
NOTE: Before adding or replacing a memory module, make sure the computer has the most recent
BIOS version, and update the BIOS if needed. See
Updating the BIOS on page 74 .
CAUTION: Failure to update the computer to the latest BIOS prior to installing or replacing a memory module may result in various system problems.
WARNING!
To reduce the risk of electric shock and damage to the equipment, unplug the power cord and remove all batteries before installing a memory module.
CAUTION: Electrostatic discharge (ESD) can damage electronic components. Before beginning any procedure, ensure that you are discharged of static electricity by touching a grounded metal object.
CAUTION: To prevent information loss or an unresponsive system:
Shut down the computer before adding or replacing memory modules. Do not remove a memory module while the computer is on, in the Sleep state, or in Hibernation.
If you are not sure whether the computer is off or in Hibernation, turn the computer on by pressing the power button. Then shut down the computer through the operating system.
NOTE: To use a dual-channel configuration when adding a second memory module, be sure that both memory modules are identical.
NOTE: The primary memory is located in the bottom memory slot and the expansion memory is located in the top memory slot.
To add or replace a memory module:
1.
Save your work and shut down the computer.
2.
Disconnect AC power and external devices connected to the computer.
3.
Remove the service door (see
Removing the service door on page 46 ) and the battery (see
Removing a battery on page 37 ).
4.
If you are replacing a memory module, remove the existing memory module: a.
Pull away the retention clips (1) on each side of the memory module.
The memory module tilts up.
62 Chapter 10 Maintenance
b.
Grasp the edge of the memory module (2), and then gently pull the memory module out of the memory module slot.
CAUTION: To prevent damage to the memory module, hold the memory module by the edges only. Do not touch the components on the memory module.
To protect a memory module after removal, place it in an electrostatic-safe container.
5.
Insert a new memory module:
CAUTION: To prevent damage to the memory module, hold the memory module by the edges only. Do not touch the components on the memory module.
a.
Align the notched edge (1) of the memory module with the tab in the memory module slot.
b.
With the memory module at a 45-degree angle from the surface of the memory module compartment, press the module (2) into the memory module slot until it is seated.
Adding or replacing memory modules 63
c.
Gently press the memory module (3) down, applying pressure to both the left and right edges of the memory module, until the retention clips snap into place.
CAUTION: To prevent damage to the memory module, be sure that you do not bend the memory module.
6.
Replace the battery (see
Inserting a battery on page 37 ) and the service door (see
Replacing the service door on page 47
).
7.
Connect AC power and external devices to the computer.
8.
Turn on the computer.
Cleaning your computer
Use the following products to safely clean your computer:
● Dimethyl benzyl ammonium chloride 0.3 percent maximum concentration (for example, disposable wipes, which come in a variety of brands).
● Alcohol-free glass-cleaning fluid
● Water with mild soap solution
● Dry microfiber cleaning cloth or a chamois (static-free cloth without oil)
● Static-free cloth wipes
64 Chapter 10 Maintenance
CAUTION: Avoid strong cleaning solvents that can permanently damage your computer. If you are not sure that a cleaning product is safe for your computer, check the product contents to make sure that ingredients such as alcohol, acetone, ammonium chloride, methylene chloride, and hydrocarbons are not included in the product.
Fibrous materials, such as paper towels, can scratch the computer. Over time, dirt particles and cleaning agents can get trapped in the scratches.
Cleaning procedures
Follow the procedures in this section to safely clean your computer.
WARNING!
To prevent electric shock or damage to components, do not attempt to clean your computer while it is turned on.
1.
Turn off the computer.
2.
Disconnect AC power.
3.
Disconnect all powered external devices.
CAUTION: To prevent damage to internal components, do not spray cleaning agents or liquids directly on any computer surface. Liquids dripped on the surface can permanently damage internal components.
Cleaning the display (All-in-Ones or Notebooks)
Gently wipe the display using a soft, lint-free cloth moistened with an alcohol-free glass cleaner. Be sure that the display is dry before closing the display.
Cleaning the sides or cover
To clean the sides or cover, use a soft microfiber cloth or chamois moistened with one of the cleaning solutions listed previously or use an acceptable disposable wipe.
NOTE: When cleaning the cover of the computer, use a circular motion to aid in removing dirt and debris.
Cleaning the TouchPad, keyboard, or mouse
WARNING!
To reduce the risk of electric shock or damage to internal components, do not use a vacuum cleaner attachment to clean the keyboard. A vacuum cleaner can deposit household debris on the keyboard surface.
CAUTION: To prevent damage to internal components, do not allow liquids to drip between the keys.
● To clean the TouchPad, keyboard, or mouse, use a soft microfiber cloth or a chamois moistened with one of the cleaning solutions listed previously or use an acceptable disposable wipe.
● To prevent keys from sticking and to remove dust, lint, and particles from the keyboard, use a can of compressed air with a straw extension.
Updating programs and drivers
HP recommends that you update your programs and drivers on a regular basis to the latest versions.
Updates can resolve issues and bring new features and options to your computer. Technology is always changing, and updating programs and drivers allows your computer to run the latest
Updating programs and drivers 65
technology available. For example, older graphics components might not work well with the most recent gaming software. Without the latest driver, you would not be getting the most out of your equipment.
Go to http://www.hp.com/support to download the latest versions of HP programs and drivers. In addition, register to receive automatic update notifications when they become available.
Using SoftPaq Download Manager
HP SoftPaq Download Manager (SDM) is a tool that provides quick access to SoftPaq information for
HP business computers without requiring the SoftPaq number. Using this tool, you can easily search for SoftPaqs, and then download and unpack them.
SoftPaq Download Manager works by reading and downloading, from the HP FTP site, a published database file containing computer model and SoftPaq information. SoftPaq Download Manager allows you to specify one or more computer models to determine which SoftPaqs are available for download.
SoftPaq Download Manager checks the HP FTP site for updates to the database and software. If updates are found, they are downloaded and applied automatically.
SoftPaq Download Manager is available on the HP website. To use SoftPaq Download Manager to download SoftPaqs, you must first download and install the program. Go to http://www.hp.com/go/ sdm , and follow the instructions to download and install SoftPaq Download Manager.
To download SoftPaqs:
▲ Select Start > All Programs > HP > HP SoftPaq Download Manager.
NOTE: If prompted by User Account Control, click Yes.
66 Chapter 10 Maintenance
11 Backup and recovery
Your computer includes HP and Windows tools to help you safeguard your information and retrieve it if you ever need to. These tools will help you return your computer to a proper working state, all with simple steps. This section provides information about the following processes:
● Creating recovery media and backups
● Restoring and recovering your system
Creating recovery media and backups
Recovery after a system failure is only as good as your most recent backup.
1.
After you successfully set up the computer, create HP Recovery media. This step creates a
Windows 7 operating system DVD and a Driver Recovery DVD. The Windows DVD can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. The Driver Recovery DVD installs specific drivers and applications. See
Creating recovery media with HP Recovery Disc Creator on page 67 .
2.
Use Windows Backup and Recovery tools to perform the following:
● Back up individual files and folders
● Back up your entire hard drive (select models only)
● Create system repair discs (select models only) with the installed optical drive (select models only) or an optional external optical drive
● Create system restore points
NOTE: This guide describes an overview of backing up, restoring, and recovering options. For more details about the tools provided, see Help and Support. To access Help and Support, select Start >
Help and Support.
NOTE: HP recommends that you print the recovery procedures and save them for later use, in case of system instability.
In case of system failure, you can use the backup files to restore the contents of your computer. See
Backing up your information on page 68 .
Guidelines
● When creating recovery media or backing up to discs, use any of the following types of discs
(purchased separately): DVD+R, DVD+R DL, DVD-R, DVD-R DL, or DVD±RW. The discs you use will depend on the type of optical drive you are using.
● Be sure that the computer is connected to AC power before you start the recovery media creation process or the backup process.
Creating recovery media with HP Recovery Disc Creator
HP Recovery Disc Creator is a software program that offers an alternative way to create recovery media. After you successfully set up the computer, you can create recovery media using HP
Recovery Disc Creator. This recovery media allows you to reinstall your original operating system as
Creating recovery media and backups 67
well as select drivers and applications if the hard drive becomes corrupted. HP Recovery Disc
Creator can create two kinds of recovery DVDs:
● Windows 7 operating system DVD—Installs the operating system without additional drivers or applications.
● Driver Recovery DVD—Installs specific drivers and applications only, in the same way that the
HP Software Setup utility installs drivers and applications.
Creating recovery media
NOTE: The Windows 7 operating system DVD can be created only once. Thereafter, the option to create that media will not be available after you create a Windows DVD.
To create the Windows DVD:
1.
Select Start > All Programs > Productivity and Tools > HP Recovery Disc Creator.
2.
Select Windows disk.
3.
From the drop-down menu, select the drive for burning the recovery media.
4.
Click the Create button to start the burning process.
After the Windows 7 operating system DVD has been created, create the Driver Recovery DVD:
1.
Select Start > All Programs > Productivity and Tools > HP Recovery Disc Creator.
2.
Select Driver disk.
3.
From the drop-down menu, select the drive for burning the recovery media.
4.
Click the Create button to start the burning process.
Backing up your information
You should create system repair media and your initial backup immediately after initial system setup.
As you add new software and data files, you should continue to back up your system on a regular basis to maintain a reasonably current backup. You should also create Windows system repair media
(select models only) which can be used to start up (boot) the computer and repair the operating system in case of system instability or failure. Your initial and subsequent backups allow you to restore your data and settings if a failure occurs.
You can back up your information to an optional external hard drive, a network drive, or discs.
Note the following when backing up:
● Store personal files in the Documents library, and back it up regularly.
● Back up templates that are stored in their associated directories.
● Save customized settings that appear in a window, toolbar, or menu bar by taking a screen shot of your settings. The screen shot can be a time-saver if you have to reset your preferences.
● When backing up to discs, number each disc after removing it from the drive.
NOTE: For detailed instructions on various backup and restore options, perform a search for these topics in Help and Support. To access Help and Support, select Start > Help and Support.
NOTE: Windows includes the User Account Control feature to improve the security of your computer. You may be prompted for your permission or password for tasks such as installing software, running utilities, or changing Windows settings. Refer to Help and Support. To access Help and Support, select Start > Help and Support.
68 Chapter 11 Backup and recovery
To create a backup using Windows Backup and Restore:
NOTE: The backup process may take over an hour, depending on file size and the speed of the computer.
1.
Select Start > All Programs > Maintenance > Backup and Restore.
2.
Follow the on-screen instructions to set up your backup, create a system image (select models only), or create system repair media (select models only).
Performing a system recovery
In case of system failure or instability, the computer provides the following tools to recover your files:
● Windows recovery tools: You can use Windows Backup and Restore to recover information you have previously backed up. You can also use Windows Startup Repair to fix problems that might prevent Windows from starting correctly.
● f11 recovery tools (select models only): You can use the f11 recovery tools to recover your original hard drive image. The image includes the Windows operating system and software programs installed at the factory.
NOTE: If you are unable to boot (start up) your computer and you cannot use the system repair media you previously created (select models only), you must purchase Windows 7 operating system media to reboot the computer and repair the operating system. For additional information, see
Windows 7 operating system media on page 70 .
Using the Windows recovery tools
Using the Windows recovery tools, you can:
● Recover individual files
● Restore the computer to a previous system restore point
● Recover information using recovery tools
NOTE: For detailed instructions on various recovery and restore options, perform a search for these topics in Help and Support. To access Help and Support, select Start > Help and Support.
NOTE: Windows includes the User Account Control feature to improve the security of your computer. You may be prompted for your permission or password for tasks such as installing software, running utilities, or changing Windows settings. Refer to Help and Support. To access Help and Support, select Start > Help and Support.
To recover information you previously backed up:
1.
Select Start > All Programs > Maintenance > Backup and Restore.
2.
Follow the on-screen instructions to recover your system settings, your computer (select models only), or your files.
To recover your information using Startup Repair, follow these steps:
CAUTION: Some Startup Repair options will completely erase and reformat the hard drive. All files you have created and any software installed on the computer are permanently removed. When reformatting is complete, the recovery process restores the operating system, as well as the drivers, software, and utilities from the backup used for recovery.
Performing a system recovery 69
1.
If possible, back up all personal files.
2.
If possible, check for the presence of the Windows partition.
To check for the Windows partition, select Start > Computer.
NOTE: If the Windows partition is not listed, you must recover your operating system and programs using the Windows 7 operating system DVD and the Driver Recovery media. For additional information, see
Using Windows 7 operating system media on page 70 .
3.
If the Windows partition is listed, restart the computer, and then press f8 before the Windows operating system loads.
4.
Select Startup Repair.
5.
Follow the on-screen instructions.
NOTE: For additional information on recovering information using the Windows tools, select Start >
Help and Support.
Using f11 recovery tools (select models only)
CAUTION: Using f11 completely erases hard drive contents and reformats the hard drive. All files that you have created and any software that you have installed on the computer are permanently removed. The f11 recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory. Software not installed at the factory must be reinstalled.
To recover the original hard drive image using f11 :
1.
If possible, back up all personal files.
2.
If possible, check for the presence of the HP Recovery partition: click Start, right-click Computer, click Manage, and then click Disk Management.
NOTE: If the HP Recovery partition is not listed, you must recover your operating system and programs using the Windows 7 operating system media and the Driver Recovery media. For additional information, see
Using Windows 7 operating system media on page 70 .
3.
If the HP Recovery partition is listed, restart the computer, and then press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen.
4.
Press f11 while the “Press <F11> for recovery” message is displayed on the screen.
5.
Follow the on-screen instructions.
Using Windows 7 operating system media
If you cannot use the recovery media you previously created using the HP Recovery Disc Creator
(select models only), you must purchase a Windows 7 operating system DVD to reboot the computer and repair the operating system.
To order a Windows 7 operating system DVD, go to the HP website. For U.S. support, go to http://www.hp.com/support . For worldwide support, go to http://welcome.hp.com/country/us/en/ wwcontact_us.html
. You can also order the DVD by calling support. For contact information, see the
Worldwide Telephone Numbers booklet included with the computer.
CAUTION: Using a Windows 7 operating system DVD completely erases hard drive contents and reformats the hard drive. All files that you have created and any software that you have installed on the computer are permanently removed. When reformatting is complete, the recovery process helps you restore the operating system, as well as drivers, software, and utilities.
70 Chapter 11 Backup and recovery
To initiate recovery using a Windows 7 operating system DVD:
NOTE: This process takes several minutes.
1.
If possible, back up all personal files.
2.
Restart the computer, and then insert the Windows 7 operating system DVD into the optical drive before the Windows operating system loads.
3.
When prompted, press any keyboard key.
4.
Follow the on-screen instructions.
5.
Click Next.
6.
Select Repair your computer.
7.
Follow the on-screen instructions.
After the repair is completed:
1.
Eject the Windows 7 operating system DVD and then insert the Driver Recovery DVD.
2.
Install the Hardware Enabling Drivers first, and then install Recommended Applications.
Performing a system recovery 71
12 Computer Setup (BIOS), MultiBoot, and
HP PC Hardware Diagnostics (UEFI)
Using Computer Setup
Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer).
Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.
NOTE: Use extreme care when making changes in Computer Setup. Errors can prevent the computer from operating properly.
Starting Computer Setup
NOTE: An external keyboard or mouse connected to a USB port can be used with Computer Setup only if USB legacy support is enabled.
To start Computer Setup, follow these steps:
1.
Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup
Menu” message is displayed at the bottom of the screen.
2.
Press f10 to enter Computer Setup.
Navigating and selecting in Computer Setup
To navigate and select in Computer Setup, follow these steps:
1.
Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup
Menu” message is displayed at the bottom of the screen.
NOTE: You can use either a pointing device (TouchPad, pointing stick, or USB mouse) or the keyboard to navigate and make selections in Computer Setup.
2.
Press f10 to enter Computer Setup.
● To select a menu or a menu item, use the tab key and the keyboard arrow keys and then press enter , or use a pointing device to click the item.
● To scroll up and down, click the up arrow or the down arrow in the upper-right corner of the screen, or use the up arrow key or the down arrow key on the keyboard.
● To close open dialog boxes and return to the main Computer Setup screen, press esc , and then follow the on-screen instructions.
To exit Computer Setup menus, choose one of the following methods:
● To exit Computer Setup menus without saving your changes:
Click the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions.
– or –
72 Chapter 12 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI)
Use the arrow keys to select Main > Ignore Changes and Exit, and then press enter .
● To save your changes and exit Computer Setup menus:
Click the Save icon in the lower-right corner of the screen, and then follow the on-screen instructions.
– or –
Use the arrow keys to select Main > Save Changes and Exit, and then press enter .
Your changes go into effect when the computer restarts.
Restoring factory settings in Computer Setup
NOTE: Restoring defaults will not change the hard drive mode.
To return all settings in Computer Setup to the values that were set at the factory, follow these steps:
1.
Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup
Menu” message is displayed at the bottom of the screen.
2.
Press f10 to enter Computer Setup.
3.
Use a pointing device or the arrow keys to select Main > Restore Defaults.
4.
Follow the on-screen instructions.
5.
To save your changes and exit, click the Save icon in the lower-right corner of the screen, and then follow the on-screen instructions.
– or –
Use the arrow keys to select Main > Save Changes and Exit, and then press enter .
Your changes go into effect when the computer restarts.
NOTE: Your password settings and security settings are not changed when you restore the factory settings.
Using Computer Setup 73
Updating the BIOS
Updated versions of the BIOS may be available on the HP website.
Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs.
Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.
Determining the BIOS version
To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer, you need to know the version of the system BIOS currently installed.
BIOS version information (also known as ROM date and System BIOS) can be revealed by pressing fn + esc (if you are already in Windows) or by using Computer Setup.
1.
Start Computer Setup.
2.
Use a pointing device or the arrow keys to select Main > System Information.
3.
To exit Computer Setup without saving your changes, click the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions.
– or –
Use the arrow keys to select Main > Ignore Changes and Exit, and then press enter .
Downloading a BIOS update
CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the
AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source. During the download and installation, follow these instructions:
Do not disconnect power on the computer by unplugging the power cord from the AC outlet.
Do not shut down the computer or initiate Sleep.
Do not insert, remove, connect, or disconnect any device, cable, or cord.
1.
Access Help and Support by selecting Start > Help and Support.
2.
Select Updates and tune-ups, and then select Check for HP updates now.
3.
At the download area, follow these steps: a.
Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer. Make a note of the date, name, or other identifier. You may need this information to locate the update later, after it has been downloaded to your hard drive.
b.
Follow the on-screen instructions to download your selection to the hard drive.
If the update is more recent than your BIOS, make a note of the path to the location on your hard drive where the BIOS update is downloaded. You will need to access this path when you are ready to install the update.
NOTE: If you connect your computer to a network, consult the network administrator before installing any software updates, especially system BIOS updates.
BIOS installation procedures vary. Follow any instructions that are revealed on the screen after the download is complete. If no instructions are revealed, follow these steps:
74 Chapter 12 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI)
1.
Select Start > Computer.
2.
Click your hard drive designation. The hard drive designation is typically Local Disk (C:).
3.
Using the hard drive path you recorded earlier, open the folder on your hard drive that contains the update.
4.
Double-click the file that has an .exe extension (for example, filename.exe).
The BIOS installation begins.
5.
Complete the installation by following the on-screen instructions.
NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive.
Using MultiBoot
About the boot device order
As the computer starts, the system attempts to boot from enabled devices. The MultiBoot utility, which is enabled at the factory, controls the order in which the system selects a boot device. Boot devices can include optical drives, diskette drives, a network interface card (NIC), hard drives, and
USB devices. Boot devices contain bootable media or files that the computer needs to start and operate properly.
NOTE: Some boot devices must be enabled in Computer Setup before they can be included in the boot order.
You can change the order in which the computer searches for a boot device by changing the boot order in Computer Setup. You can also press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen, and then press f9 . Pressing f9 displays a menu that shows the current boot devices and allows you to select a boot device. Or, you can use MultiBoot
Express to set the computer to prompt you for a boot location each time the computer turns on or restarts.
Choosing MultiBoot preferences
You can use MultiBoot in the following ways:
● To set a new boot order that the computer uses each time it is turned on, by changing the boot order in Computer Setup.
● To dynamically choose the boot device, by pressing esc while the “Press the ESC key for
Startup Menu” message is displayed at the bottom of the screen, and then pressing f9 to enter the Boot Device Options menu.
● To use MultiBoot Express to set variable boot orders. This feature prompts you for a boot device each time the computer is turned on or restarted.
Setting a new boot order in Computer Setup
To start Computer Setup and set a boot device order that the computer uses each time it is turned on or restarted, follow these steps:
1.
Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup
Menu” message is displayed at the bottom of the screen.
2.
Press f10 to enter Computer Setup.
Using MultiBoot 75
3.
Use a pointing device or the arrow keys to select the Legacy Boot Order list, and then press enter .
4.
To move the device up in the boot order, use a pointing device to click the up arrow, or press the
+ key.
– or –
To move the device down in the boot order, use a pointing device to click the down arrow, or press the key.
5.
To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of the screen, and then follow the on-screen instructions.
– or –
Use the arrow keys to select Main > Save Changes and Exit, and then press enter .
Dynamically choosing a boot device using the f9 prompt
To dynamically choose a boot device for the current startup sequence, follow these steps:
1.
Open the Select Boot Device menu by turning on or restarting the computer, and then pressing esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen.
2.
Press f9 .
3.
Use a pointing device or the arrow keys to select a boot device, then press enter .
Setting a MultiBoot Express prompt
To start Computer Setup and set the computer to display the MultiBoot startup location menu each time the computer is started or restarted, follow these steps:
1.
Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup
Menu” message is displayed at the bottom of the screen.
2.
Press f10 to enter Computer Setup.
3.
Use a pointing device or the arrow keys to select System Configuration > Boot Options, and then press enter .
4.
In the MultiBoot Express Popup Delay (Sec) field, enter the length of time in seconds that you want the computer to display the startup location menu before it defaults to the current MultiBoot setting. (When 0 is selected, the Express Boot startup location menu is not displayed.)
5.
To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of the screen, and then follow the on-screen instructions.
– or –
Use the arrow keys to select Main > Save Changes and Exit, and then press enter .
Your changes go into effect when the computer restarts.
Entering MultiBoot Express preferences
When the Express Boot menu is displayed during startup, you have the following choices:
76 Chapter 12 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI)
● To specify a boot device from the Express Boot menu, select your preference within the allotted time, and then press enter .
● To prevent the computer from defaulting to the current MultiBoot setting, press any key before the allotted time expires. The computer will not start until you select a boot device and press enter .
● To allow the computer to start according to the current MultiBoot settings, wait for the allotted time to expire.
Using HP PC Hardware Diagnostics (UEFI) (select models only)
HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The tool runs outside of the operating system to isolate hardware failures from issues that may be caused by the operating system or other software components.
To start HP PC Hardware Diagnostics UEFI:
1.
Turn on or restart the computer, quickly press esc , and then press f2 .
After pressing f2 , the BIOS searches three places for the HP PC Hardware Diagnostics (UEFI) tools in the following order: a.
Connected USB drive
NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device on page 77 .
b.
Hard drive c.
BIOS
2.
Use the keyboard arrow keys to select the type of diagnostic test you want to run, and then follow the on-screen instructions.
NOTE: If you need to stop a diagnostic test while it is running, press esc .
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device
NOTE: The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only.
1.
Go to http://www.hp.com
.
2.
Point to Support, located at the top of the page, and then click Download Drivers.
3.
In the text box, enter the product name, and then click Go.
– or –
Click Find Now to let HP automatically detect your product.
4.
Select your computer model, and then select your operating system.
5.
In the Diagnostic section, click HP UEFI Support Environment.
– or –
Click Download, and then select Run.
Using HP PC Hardware Diagnostics (UEFI) (select models only) 77
13 Support
Contacting support
If the information provided in this user guide or Help and Support does not address your questions, you can contact support. For U.S. support, go to http://www.hp.com/go/contactHP . For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html
.
Here you can:
● Chat online with an HP technician.
NOTE: When support chat is not available in a particular language, it is available in English.
● Email support.
● Find support telephone numbers.
● Locate an HP service center.
78 Chapter 13 Support
Labels
The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer.
IMPORTANT: All labels described in this section will be located in one of 3 places depending on your computer model: affixed to the bottom of the computer, located in the battery bay, or under the service door.
● Service label—Provides important information to identify your computer. When contacting support, you will probably be asked for the serial number, and possibly for the product number or the model number. Locate these numbers before you contact support.
Component
(1)
(2)
(3)
Serial number
Product number
Warranty period
● Microsoft® Certificate of Authenticity label (select models only prior to Windows 8)—Contains the Windows Product Key. You may need the Product Key to update or troubleshoot the operating system. HP platforms preinstalled with Windows 8 or Windows 8.1 do not have the physical label, but have a Digital Product Key electronically installed.
NOTE: This Digital Product Key is automatically recognized and activated by Microsoft
Operating Systems on a reinstall of the Windows 8 or Windows 8.1 operating system with HPapproved recovery methods.
● Regulatory label(s)—Provide(s) regulatory information about the computer.
● Wireless certification label(s)—Provide(s) information about optional wireless devices and the approval markings of some of the countries or regions in which the devices have been approved for use.
Labels 79
14 Specifications
Input power
The power information in this section may be helpful if you plan to travel internationally with the computer.
The computer operates on DC power, which can be supplied by an AC or a DC power source. The
AC power source must be rated at 100–240 V, 50–60 Hz. Although the computer can be powered from a standalone DC power source, it should be powered only with an AC adapter or a DC power source supplied and approved by HP for use with this computer.
The computer can operate on DC power within the following specifications.
Input Power
Operating voltage and current
Rating
19.5 V dc @ 2.31 A – 45 W
19.5 V dc @ 3.33 A – 65 W
NOTE: This product is designed for IT power systems in Norway with phase-to-phase voltage not exceeding 240 V rms.
NOTE: The computer operating voltage and current can be found on the system regulatory label.
Operating environment
Factor
Temperature
Operating (writing to optical disc)
Nonoperating
Relative humidity (noncondensing)
Operating
Nonoperating
Maximum altitude (unpressurized)
Operating
Nonoperating
Metric
5°C to 35°C
-20°C to 60°C
10% to 90%
5% to 95%
-15 m to 3,048 m
-15 m to 12,192 m
U.S.
41°F to 95°F
-4°F to 140°F
10% to 90%
5% to 95%
-50 ft to 10,000 ft
-50 ft to 40,000 ft
80 Chapter 14 Specifications
A Traveling with or shipping your computer
If you have to travel with or ship your computer, here are some tips to keep in mind to keep your equipment safe.
● Prepare the computer for traveling or shipping:
◦ Back up your information to an external drive.
◦ Remove all discs and all external media cards, such as memory cards, from the computer.
◦ Turn off and then disconnect all external devices.
◦ Shut down the computer.
● Take along a backup of your information. Keep the backup separate on the computer.
● When traveling by air, carry the computer as hand luggage; do not check it in with the rest of your bags.
CAUTION: Avoid exposing a drive to magnetic fields. Security devices with magnetic fields include airport walk-through devices and security wands. Airport conveyer belts and similar security devices that check carry-on baggage use X-rays instead of magnetism and do not damage drives.
● If you plan to use the computer during a flight, listen for the in-flight announcement that tells you when you are allowed to use your computer. In-flight computer use is at the discretion of the airline.
● If you are shipping the computer or a drive, use suitable protective packaging and label the package “FRAGILE.”
If the computer has a wireless device installed, the use of these devices may be restricted in some environments. Such restrictions may apply aboard aircraft, in hospitals, near explosives, and in hazardous locations. If you are uncertain of the policy that applies to the use of a particular device, ask for authorization to use your computer before you turn it on.
● If you are traveling internationally, follow these suggestions:
◦ Check the computer-related customs regulations for each country or region on your itinerary.
◦ Check the power cord and adapter requirements for each location in which you plan to use the computer. Voltage, frequency, and plug configurations vary.
WARNING!
To reduce the risk of electric shock, fire, or damage to the equipment, do not attempt to power the computer with a voltage converter kit sold for appliances.
81
B Troubleshooting
Troubleshooting resources
● Access website links and additional information about the computer through Help and Support.
To access Help and Support, select Start > Help and Support.
NOTE: Some checkup and repair tools require an Internet connection. HP also provides additional tools that do not require an Internet connection.
● Contact HP support. For U.S. support, go to http://www.hp.com/go/contactHP . For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html
.
Choose from the following types of support:
◦ Chat online with an HP technician.
NOTE: When chat is not available in a particular language, it is available in English.
◦ Email HP support.
◦ Find HP support worldwide telephone numbers.
◦ Locate an HP service center.
Resolving issues
The following sections describe several common issues and solutions.
The computer is unable to start up
If the computer does not turn on when you press the power button, the following suggestions may help you determine why the computer does not start up:
● If the computer is plugged into an AC outlet, plug another electrical device into the outlet to be sure that the outlet is providing adequate power.
NOTE: Use only the AC adapter provided with the computer or one approved by HP for this computer.
● If the computer is plugged into an external power source other than an AC outlet, plug the computer into an AC outlet using the AC adapter. Be sure that the power cord and AC adapter connections are secure.
The computer screen is blank
If the screen is blank but you have not turned off the computer, one or more of these settings may be the cause:
● The computer may be in the Sleep state. To exit Sleep, briefly press the power button. Sleep is an energy-saving feature that turns off the display. Sleep can be initiated by the system while the computer is on but is not in use, or when the computer has reached a low battery level. To
82 Appendix B Troubleshooting
change these and other power settings, right-click the Battery icon on the Windows desktop in the notification area, at the far right of the taskbar, and then click Preferences.
● The computer may not be set to display the image on the computer screen. To transfer the image to the computer screen, press fn + f4 . On most models, when an optional external display, such as a monitor, is connected to the computer, the image can be displayed on the computer screen or the external display, or on both devices simultaneously. When you press fn + f4 repeatedly, the image alternates among the computer display, one or more external displays, and simultaneous display on all devices.
Software is functioning abnormally
If the software is unresponsive or responds abnormally, restart the computer. Click Start, click the arrow next to Shut down, and then select Restart. If you cannot restart the computer using this procedure, see the next section,
The computer is on but not responding on page 83 .
The computer is on but not responding
If the computer is turned on but is not responding to software or keyboard commands, try the following emergency shutdown procedures, in the sequence provided, until shutdown occurs:
CAUTION: Emergency shutdown procedures result in the loss of unsaved information.
● Press and hold the power button for at least 5 seconds.
● Disconnect the computer from external power and remove the battery.
The computer is unusually warm
It is normal for the computer to feel warm to the touch while it is in use. But if the computer feels unusually warm, it may be overheating because a vent is blocked.
If you suspect that the computer is overheating, allow the computer to cool to room temperature. Be sure to keep all vents free from obstructions while you are using the computer.
WARNING!
To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter comply with the user-accessible surface temperature limits defined by the
International Standard for Safety of Information Technology Equipment (IEC 60950).
NOTE: The fan in the computer starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during operation.
An external device is not working
Follow these suggestions if an external device does not function as expected:
● Turn on the device according to the manufacturer's instructions.
● Be sure that all device connections are secure.
● Be sure that the device is receiving electrical power.
● Be sure that the device, especially if it is older, is compatible with the operating system.
● Be sure that the correct drivers are installed and updated.
Resolving issues 83
The wireless network connection is not working
If a wireless network connection is not working as expected, follow these suggestions:
● To enable or disable a wireless or wired network device, right-click the Network Connection icon on the Windows desktop in the notification area, at the far right of the taskbar. To enable devices, select the check box from the menu option. To disable the device, clear the check box.
● Be sure that the wireless device is turned on.
● Be sure that the computer wireless antennas are free from obstructions.
● Be sure that the cable or DSL modem and its power cord are properly connected and that the lights are on.
● Be sure that the wireless router or access point is properly connected to its power adapter and to the cable or DSL modem, and that the lights are on.
● Disconnect and then reconnect all cables, and turn the power off and then back on.
A disc does not play
● Save your work and close all open programs before playing a CD or a DVD.
● Log off the Internet before playing a CD or a DVD.
● Be sure that you insert the disc properly.
● Be sure that the disc is clean. If necessary, clean the disc with filtered water and a lint-free cloth.
Wipe from the center of the disc to the outer edge.
● Check the disc for scratches. If you find scratches, treat the disc with an optical disc repair kit available at many electronics stores.
● Disable Sleep mode before playing the disc.
Do not initiate Sleep while playing a disc. Otherwise, you may see a warning message asking if you want to continue. If this message is displayed, click No. After you click No, the computer may behave in either of the following ways:
◦ Playback may resume.
– or –
◦ The playback window in the multimedia program may close. To return to playing the disc, click the Play button in your multimedia program to restart the disc. In rare cases, you may need to exit the program and then restart it.
A movie is not visible on an external display
1.
If both the computer display and an external display are turned on, press fn + f4 one or more times to switch between the 2 displays.
2.
Configure the monitor settings to make the external display primary: a.
From the Windows desktop, right-click on a blank area of the computer desktop, and select
Screen resolution.
b.
Specify a primary display and a secondary display.
NOTE: When using both displays, the DVD image will not appear on any display designated as the secondary display.
84 Appendix B Troubleshooting
The process of burning a disc does not begin, or it stops before completion
● Be sure that all other programs are closed.
● Turn off Sleep mode.
● Be sure that you are using the right kind of disc for your drive.
● Be sure that the disc is inserted properly.
● Select a slower write speed and try again.
● If you are copying a disc, save the information on the source disc to your hard drive before trying to burn the contents to a new disc, and then burn from your hard drive.
Resolving issues 85
C Electrostatic discharge
Electrostatic discharge is the release of static electricity when two objects come into contact—for example, the shock you receive when you walk across the carpet and touch a metal door knob.
A discharge of static electricity from fingers or other electrostatic conductors may damage electronic components. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions:
● If removal or installation instructions direct you to unplug the computer, unplug it after being properly grounded and before removing a cover.
● Keep components in their electrostatic-safe containers until you are ready to install them.
● Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
● Use nonmagnetic tools.
● Before handling components, discharge static electricity by touching an unpainted metal surface of the component.
● If you remove a component, place it in an electrostatic-safe container.
If you need more information about static electricity or assistance with component removal or installation, contact HP support.
86 Appendix C Electrostatic discharge
Index
Symbols/Numerics
2-finger click TouchPad gestures
2-finger pinch zoom TouchPad
A
audio-in (microphone) jack,
audio-out (headphone) jack,
Automatic DriveLock password
B
backups
battery
displaying remaining charge
Battery Check 35 battery information, finding 35 battery power 35
BIOS
determining version 74 downloading an update 74 updating 74
buttons
left pointing stick 7 left TouchPad 7
right pointing stick 7 right TouchPad 7
C cables
caps lock light, identifying 8
components
Computer Setup
BIOS administrator password
D
DriveLock password
Driver Recovery DVD,
drives
E
embedded numeric keypad,
identifying 10, 26 esc key, identifying 10
F
fingerprint reader, identifying 9
G
H hard drive
Index 87
headphones and microphones,
Hibernation
hot keys
decrease screen brightness
25 decreasing speaker sound 25
increase screen brightness 25 increasing speaker sound 25 keyboard backlight 25 microphone mute 25
HP Mobile Broadband, disabled
HP Recovery Disc Creator,
HP Recovery partition
checking for presence 70 using for recovery 70
I
internal microphones, identifying
J jacks
audio-in (microphone) 4 audio-out (headphone) 4 network 4
Java Card
K
keyboard hot keys, identifying 24
keypad
keypad, external
keys
L labels
Microsoft Certificate of
Authenticity 79 regulatory 79 serial number 79 wireless certification 79
latches, service door release 11
lights
microphone mute 8 num lock 8 power 8, 12
M maintenance
media activity controls 28 media hot keys 28
memory card
inserting 41 removing 41 supported formats 41
memory card reader, identifying
memory module
microphone (audio-in) jack,
microphone mute key,
microphone mute light,
Microsoft Certificate of Authenticity
mouse, external
N
O
optional external devices, using
P passwords
pointing devices, setting
ports
DisplayPort 4, 31 external monitor 31
USB 3.0 charging (powered)
power
88 Index
power connector, identifying 5
power switch 33 power-saving states 33
product name and number,
R
recovery media, using for
restore 70 recovery partition 70
recovery tools, Windows 69 recovery, system 69
regulatory information
regulatory label 79 wireless certification labels 79
RJ-45 (network) jack, identifying
RJ-45 (network) lights,
S
screen brightness keys 25 screen image, switching 25
security cable slot, identifying 5
serial number 79 serial number, computer 79
setting password protection on
setup utility
SIM
Sleep
slots
smart card
software
antivirus 59 critical updates 59
T
TouchPad
TouchPad gestures
2-finger pinch zoom 22 scrolling 22
TouchPad zone
traveling with the computer 38,
troubleshooting
troubleshooting, external display
U
USB 3.0 charging (powered) port,
USB devices
using
V
volume
adjusting 28 buttons 28 keys 28
W
Windows 7 operating system DVD
Windows 7 operating system media
Windows Startup Repair, using
wireless antennas, identifying 6
wireless certification label 79
wireless controls
wireless network (WLAN)
corporate WLAN connection
Index 89
public WLAN connection 16 security 16
90 Index
advertisement
Related manuals
advertisement