GE Profile ENERGY STAR WPDH8800J Technical Service Manual

GE Consumer & Industrial

Technical Service Guide

August 2008

Profi le

Front Load

Washer

WPDH8800J

W RINKLE F REE

W EAR

W HITES / H

EAVY

D ELICATES

W ASHABLE W

OOL

S PEED W ASH

S PECIALITY

YCLES

R

INSE

& S

PIN

D

RAIN & S

START

D UTY

B ACK

C

M

YCLE

P

W

RE

ASH

E

R

XTRA

INSE

D

S MART

ISPENSER

LOCK

S ANITARY

W ARM

W

ASH

T

EMP

T AP C OLD

E XTRA H EAVY

H EAVY

L IGHT

E XTRA L IGHT

S

OIL

L EVEL

E XTRA H

H IGH

M EDIUM

L OW

N O S PIN

S PIN

S PEED

31-9168

GE Appliances

General Electric Company

Louisville, Kentucky 40225

IMPORTANT SAFETY NOTICE

The information in this service guide is intended for use by individuals possessing adequate backgrounds of electrical, electronic, and mechanical experience. Any attempt to repair a major ap pli ance may result in personal injury and property damage. The man u fac tur er or seller cannot be responsible for the in ter pre ta tion of this in for ma tion, nor can it assume any liability in connection with its use.

WARNING

To avoid personal injury, disconnect power before servicing this prod uct. If electrical power is required for diagnosis or test purposes, disconnect the power immediately after performing the necessary checks.

RECONNECT ALL GROUNDING DEVICES

If grounding wires, screws, straps, clips, nuts, or washers used to complete a path to ground are removed for service, they must be returned to their original position and properly fastened.

GE Consumer & Industrial

Technical Service Guide

Copyright © 2008

All rights reserved. This service guide may not be reproduced in whole or in part in any form without written permission from the General Electric Company.

– 2 –

Table of Contents

Basic Wash Cycle .............................................................................................................................................................16

Belt ...........................................................................................................................................................................................39

Circuit Board Connections ............................................................................................................................................20

Component Locator Views ...........................................................................................................................................18

Control Board ......................................................................................................................................................................24

Control Features ................................................................................................................................................................ 6

Control Panel .....................................................................................................................................................................23

Dampers ...............................................................................................................................................................................46

Dispenser Assembly ........................................................................................................................................................28

Dispenser Motor ................................................................................................................................................................30

Door .......................................................................................................................................................................................42

Door Hinge ...........................................................................................................................................................................44

Door Lock..............................................................................................................................................................................26

Door Strike ............................................................................................................................................................................27

Error Codes ..........................................................................................................................................................................56

Front Panel ...........................................................................................................................................................................27

Heater Assembly ...............................................................................................................................................................36

Introduction ......................................................................................................................................................................... 5

Inverter ..................................................................................................................................................................................38

Line Filter...............................................................................................................................................................................25

Motor Assembly ................................................................................................................................................................40

Nomenclature .................................................................................................................................................................... 4

Operation Overview .........................................................................................................................................................16

Outer Tub Assembly and Suspension ....................................................................................................................50

Power Board Assembly ..................................................................................................................................................31

Pump ......................................................................................................................................................................................34

Schematic.............................................................................................................................................................................59

Service Panel.......................................................................................................................................................................22

Service Test Mode .............................................................................................................................................................52

Top Panel ..............................................................................................................................................................................22

Tub Gasket (Boot) ..............................................................................................................................................................45

Using the Washer .............................................................................................................................................................12

VFD (Vacuum Fluorescent Display) .........................................................................................................................25

Warranty .............................................................................................................................................................................60

Wash Basket .......................................................................................................................................................................47

Wash Basket Pulley .........................................................................................................................................................40

Washer Components ......................................................................................................................................................22

Water Level Control .........................................................................................................................................................32

Water Valve .........................................................................................................................................................................33

– 3 –

Nomenclature

Model Number

W P D H 8 8 0 0 J 0 W W

Brand

W = General Electric

Feature Package

P = Profi le

Capacity/Confi guration

D = SmartDispense Ready

Platform

H = Horizontal

Control

Features

Color

WW = White

MV = Vermillion Red

MG = Champagne

Engineering Revision

Model Year

F - 2005

G - 2006

H - 2007

J - 2008

K - 2009

Voltage

0 = US Voltage

Serial Number

The fi rst two characters of the serial number identify the month and year of manufacture.

Example: AR123456S = January, 2008

A - JAN

D - FEB

F - MAR

G - APR

H - MAY

L - JUN

M - JUL

R - AUG

S - SEP

T - OCT

V - NOV

Z - DEC

2008 - R

2007 - M

2006 - L

2005 - H

2004 - G

2003 - F

2002 - D

2001 - A

2000 - Z

1999 - V

1998 - T

1997 - S

The letter des ig nat ing the year re peats every

12 years.

Example:

T - 1974

T - 1986

T - 1998

Nomenclature

The nomenclature tag is lo cat ed in two places: behind the door, and near the bottom front corner on the right side of the cabinet.

Note: The technical sheet is located behind the service panel on the right side.

– 4 –

Introduction

The new Profi le Front Load Washer has the following features:

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Energy Star Qualifi cation assures less energy waste and lower utility bills.

10 wash cycles include a variety of fabric-specifi c settings, from Extra-Heavy Cottons to Easy-Care

Colors.

My Cycle selection saves a favorite cycle for future use.

Dispenser adds diluted detergent, bleach, and fabric softener at the correct time during the wash or rinse cycles.

A nozzle sprays water on the inner door glass to reduce detergent and mineral buildup.

End-Of-Cycle Signal alerts user when the cycle is fi nished, saving time between loads. Signal volume can be adjusted.

Overfl ow protection activates the drain pump whenever water reaches overfl ow level.

A built-in Service test mode can operate specifi c washer components and record any associated error codes. This diagnostic feature can be accessed on the control panel's VFD ( Vacuum Fluorescent Display).

Two-piece plastic outer tub is formed from tough, lightweight polypropylene.

The wash tub is constructed of durable stainless steel.

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Two suspension springs and four dampers provide maximum off-balance load protection with minimal vibration transfer to the fl oor.

Intricate door lock keeps the door locked during operation.

Blackout protection resumes the wash cycle when power is restored after a power loss. This protection eliminates restarting the entire wash cycle.

Flush door handle.

UV stabilizers are utilized on the control panel, top cover, and door outer panel to prevent yellowing when exposed to sunlight.

The GE Profi le dryer can be installed on top of the washer. An optional stacking kit is available under the accessory number GEFLSTACK or part number WE25X10018.

Profi le SmartDispense TM pedestal available at additional cost. White (model number

SPBD880WW), Vermillion Red (model number

SPBD880MV), and Champagne (model number

SPBD880MG).

A 15" pedestal drawer is available. White (model number SPSD157JWW), Vermillion Red (model number SPSD157MV), and Champagne (model number SPSD157JMG).

– 5 –

Control Features

About the washer control panel.

You can locate your model number on a label on the side of the washer.

WARNING!

To reduce the risk of fire, electric shock, or injury to persons, read the IMPORTANT

SAFETY INSTRUCTIONS before operating this appliance.

Quick Start

If the screen is dark, press the POWER button to “wake up” the display.

1

Press the POWER button.

2 Select a wash cycle. (Defaults are set for each wash cycle.

These default settings can be changed. See Control settings for more information.)

3 If you selected a wash cycle other than SPECIALTY CYCLE , press the START/PAUSE button.

If you selected SPECIALTY CYCLE , choose between Garments ,

Bed and Bath , Other Specialty and Basket Clean for your specific needs before pressing START/PAUSE . See Specialty

Cycles for more information.

1

Power

Press to “wake up” the display. If the display is active, press to put the washer into standby mode.

NOTE: Pressing POWER does not disconnect the appliance from the power supply .

(Continued Next Page)

– 6 –

Control settings.

ge.com

2

Wash Cycles

The wash cycles are optimized for specific types of wash loads. The chart below will help you match the wash setting with the loads. The GentleClean ™ lifters lightly tumble the clothes into the water and detergent solution to clean the load.

WHITES/ For heavily to lightly soiled white cottons, household linens, work and play clothes.

HEAVY DUTY

COLORS/NORMAL For heavy to lightly soiled colorfast cottons, household linens, work and play clothes.

WRINKLE FREE For Easy Care and permanent press items.

(PERMA PRESS)

ACTIVE WEAR For active sports, exercise and some casual wear clothes. Fabrics include modern technology finishes and fibers such as spandex, stretch and micro-fibers.

HANDWASH For items labeled hand-washable with light soils. Provides gentle rocking to mimic the handwashing action.

DELICATES For lingerie and special-care fabrics with light to normal soil. Provides gentle tumbling and soak during wash and rinse.

WASHABLE For the washing of machine washable wool products, provided that they are

WOOLS washed according to the instructions on the garment label. When selecting this cycle, you must use a detergent suitable for washing wool.

SPEED WASH For lightly soiled items that are needed in a hurry. Cycle time is approximately

30 minutes, depending on selected options.

RINSE & SPIN To quickly rinse out any items at any time.

DRAIN & SPIN Drain and spin at any time.

SPECIALTY CYCLES For unique garments that may need special treatment.

Specialty Cycles

GARMENTS

Coats

Dress Shirts

Hosiery/Bras

Jeans

Khakis

Sweaters

BED and BATH

Blankets (cotton)

Comforters

Sheets

Towels

SPECIALIZED CYCLES

Athletic Shoes

Energy Savings

Fabric Refresh

Fleece

Fragile Cottons

Performance Fabrics

Pet Bedding

Play Clothes

Single Item Wash

Sleeping Bag

Soak

Super Clean

Throw Rugs

BASKET CLEAN

While in the Specialty Cycle, use the ▲ and ▼ arrow keys to scroll between the different options. Press

ENTER to select the cycle. Press BACK to go to the previous menu.

5


– 7 –

3

4

5

6

7

Soil Level

Changing the SOIL LEVEL increases or decreases the wash time to remove different amounts of soil.

To change the SOIL LEVEL , press the SOIL LEVEL button until you have reached the desired setting. You can choose between Extra Light, Light, Normal, Heavy or Extra Heavy soil.

Spin Speed

Changing the SPIN SPEED changes the final spin speed of the cycles. Always follow the garment manufacturer’s care label when changing the SPIN SPEED .

To change the SPIN SPEED , press the SPIN SPEED button until you have reached the desired setting. You can choose between No Spin, Low, Medium, High or Extra High Spin. Higher spin speeds are not available on certain cycles, such as

Delicates.

Higher spin speeds remove more water from the clothes and will help reduce dry time, but may also increase the possibility of setting wrinkles on some fabrics.

Wash Temp

Adjust to select the proper water temperature for the wash cycle. The prewash and rinse water is always cold to help reduce energy usage and reduce setting of stains and wrinkles.

Follow the fabric manufacturer’s care label when selecting the wash temperature.

To change the wash temperature, press the WASH TEMP button until you have reached the desired setting. You can choose between Tap Cold, Cold, Warm, Hot or Sanitize. The Sanitized wash temperature is not available on certain cycles, such as Delicates.

When selecting the Sanitize wash temperature, the washer increases the water temperature to sanitize and kill more than 99% of many common bacteria found in home laundry. The sanitize wash temperature is only available on the

Whites/Heavy Duty wash cycle. For best results, select the heavy soil setting when using the Sanitize wash temperature setting.

NOTE: The first 10 seconds of the wash fill is always cold. This feature assists in conditioning the fabric and preventing stains from setting on garments.

START/PAUSE

Press to start a wash cycle. If the washer is running, pressing it once will pause the washer and unlock the door.

Press again to restart the wash cycle.

NOTE: If the washer is paused and the cycle is not restarted within 15 minutes, the current wash cycle will be cancelled.

NOTE: In some cycles the washer will drain first, then unlock the door when it is paused.

NOTE: The washer performs automatic system checks after pressing the START button. Water will flow in 45 seconds or less. You may hear the door lock and unlock before water flows; this is normal.

Settings

Use the SETTINGS button to adjust the following features:

Dryer Link:

Press the SETTINGS button.

When “DRYER LINK” appears in the display, press ENTER . Using the / arrow keys, select ON and press ENTER .

When the washer cycle is completed, the washer will communicate with the dryer when any button on the control panel is touched or the door is opened.

The washer will display,

“TRANSFERRING CYCLE

INFORMATION TO THE DRYER” and the dryer will display,

“RECEIVING CYCLE INFORMATION

TO THE DRYER”.

The dryer will only communicate with the washer if the dryer is not running a cycle.

If the washer starts a new cycle before the dryer has a chance to communicate with it, the information will be lost.

End-of-Cycle Volume:

Press the SETTINGS button. When

“VOLUME” appears in the display, press ENTER, then select “End of

Cycle”. Using the / arrow keys, select High, Medium, Low or Off.

Control Sounds:

Press the SETTINGS button, then select “Volume”. When “CONTROL

SOUNDS” appears in the display, press ENTER . Using the / arrow keys, select High, Medium, Low or Off.

Display Brightness:

Press the SETTINGS button. When

“DISPLAY BRIGHTNESS” appears in the display, press ENTER . Using the / arrow keys, select High,

Medium or Low.

Water Hardness

(Only appears when SMART

DISPENSER Pedestal Accessory is connected to washer):

This will adjust the amount of detergent dispensed automatically for the SMART DISPENSER. See the

Owner’s Manual supplied with the

SMART DISPENSER for instructions for use.


– 8 –

11

12

8

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10

Prewash

Prewash is an extra wash before the main wash. Use it for heavily soiled clothes or for clothes with a care label that recommends prewashing before washing. Be sure to add high-efficiency detergent, or the proper wash additive to the prewash dispenser.

The prewash feature will fill the washer

(adding the prewash detergent), tumble the clothes, drain and spin. Then the washer will run the selected wash cycle.

NOTE: In some special cycles, the prewash is selected automatically as the default. You can modify this selection at any time.

Extra Rinse

Use an extra rinse when additional rinsing is desired to remove excess dirt and detergent from soiled loads.

NOTE: In some special cycles, the extra rinse is selected automatically as the default. You can modify this selection at any time. Some cycles have additional rinses done automatically.

Delay Start

You can delay the start of a wash cycle for up to 24 hours. Press the DELAY

START button to choose the number of hours you want to delay the start of the cycle. Use the ▲ and ▼ (up and down) arrows to find the desired delay time; then press ENTER to select the delay time. Finally, press the START button after the desired cycle is selected. The machine will count down and start automatically at the correct time.

NOTE: If you forget to fully close the door, a reminder signal will beep reminding you to do so.

NOTE: If you open the door when the delay is counting down, the machine will enter the pause state. You must close the door and press START again in order to restart the countdown.

Lock

You can lock the controls to prevent any selections from being made. Or you can lock or unlock the controls after you have started a cycle.

Children cannot accidentally start the washer by touching pads with this option selected.

To lock the washer, press and hold the LOCK button for 3 seconds.

To unlock the washer controls, press and hold the LOCK button for

3 seconds. A sound is made to indicate the lock/unlock status.

The control lock icon on the display will light up when it is on.

NOTE: The POWER button can still be used when the machine is locked.

MY CYCLE

To save a favorite cycle, set the desired settings for wash cycle, soil level, spin speed and wash temp settings and hold down the MY CYCLE button for

3 seconds. A beep will sound to indicate the cycle has been saved.

To use your custom cycle, press the MY CYCLE button before washing a load.

To change the saved cycle, set the desired settings and hold down the MY CYCLE button for 3 seconds.

NOTE: When using MY CYCLE , wash options cannot be modified after the cycle has been started.

NOTE: If you change wash options with MY CYCLE before starting the cycle, the MY CYCLE light will turn off and you will be returned to the base cycle.

7


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13

Stain Inspector

The STAIN INSPECTOR feature allows you to indicate what stains are on the garments in your load. This feature can be used with any wash cycle.

To use STAIN INSPECTOR:

1.

Select the wash cycle.

2.

Press the STAIN INSPECTOR button (the button will light up when it is on).

3.

Check the wash instructions on your garment.

6.

Press the ENTER button to select the stain category.

7.

Use the ▲ and ▼ arrows to select the desired stain.

4.

Press the ENTER button to continue.

5.

Use the ▲ and ▼ arrows to find the desired stain category.

You have the following stains available to choose from:

OUTDOOR

Clay

Grass

Mud/Dirt

Rust Iron

Tree Sap

COSMETICS

Lipstick/Lip Balm

Deodorant

Lotions

Makeup (water-based)

Oil (hair/mineral)

BEVERAGES

Grape Juice

Coffee/Tea

Fruit Juice Other

Milk/Dairy

Wine (red/white)

FOOD/COOKING

Butter/Margarine

Cooking/Vegetable Oil

Chocolate

Tomato Based

Barbecue Sauce

8

PERSONAL

Blood

Perspiration

Urine/Feces

Mouthwash

Vomit

SCHOOL/OFFICE/HOME

Adhesive Tape

Ballpoint Ink

Glue (white common)

Pencil Mark

Correction Fluid

8.

Press the ENTER button to select the stain.

9.

Your selected stain will appear on the display.

10.

Press the START button to start the cycle.

NOTE: To turn off STAIN INSPECTOR or to select a different stain, press the STAIN INSPECTOR button again.

LAUNDRY

Dingy White Socks

Collar/Cuff Soil

Dye Transfer

Fabric Softener

Yellowing

OIL/GREASE/WAX

Motor Oil/Lube

Ointment/Salve

Candle Wax

Crayon

Chapstick ™

NOTE: Prewash is selected automatically as the default for some stains. When selected automatically, the PREWASH button will light.

For optimum stain removal, it is recommended to add high-efficiency detergent or proper wash additive to the prewash dispenser. You can turn off the prewash option if you do not want to add the prewash to the cycle.


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14

SMART DISPENSE

™ (optional accessory)

If you have purchased the PROFILE SMART DISPENSE

System, refer to the Owner’s Manual that comes with the SMART DISPENSE System.

If you have not purchased the PROFILE SMART

DISPENSE System, you will not have bulk-dispensing capability. If you select the SMART DISPENSE option, a message will be displayed advising that your unit does not have the capability. You should then put detergent and other selected additive in the flow-through dispenser drawer located at the top left of the unit.

To purchase the PROFILE SMART DISPENSE System, go online to ge.com or contact your local retailer.

– 11 –

Using the Washer

Powder

Icons

Insert in rear position for powder detergent

Liquid

Icons

Insert in forward position for liquid detergent

The Dispenser Drawer

Slowly open the dispenser drawer by pulling it out until it stops.

After adding laundry products, slowly close the dispenser drawer. Closing the drawer too quickly could result in early dispensing of the bleach, fabric softener or detergent.

You may see water in the bleach and fabric softener compartments at the end of the cycle.

This is a result of the flushing/siphoning action and is part of the normal operation of the washer.

Use only HE High-Efficiency detergent.

The Prewash Compartment

■ Only use the Prewash Compartment if you are selecting the Prewash cycle for heavily soiled clothes. Add measured detergent or prewash additive to the back left prewash compartment of the dispenser drawer.

■ Detergent or prewash additive is flushed from the dispenser in the prewash cycle

(if selected).

The Detergent Compartment

■ Only use high-efficiency detergent in this washer. Use the detergent manufacturer’s recommended amount.

DO NOT fill above the MAX line.

The detergent selection insert must be placed in the detergent compartment in a specific position according to the type of detergent you are using.

■ Powder Detergent – Place the insert in the rear position. The Powder Icons must line up on center when the insert is in the powder position.

■ Liquid Detergent – Place the insert in the forward position. The Liquid Icons must line up on center when the insert is in the liquid position.

NOTE: Liquid detergent will drain into the washer drum as it is added.

■ Detergent usage may need to be adjusted for water temperature, water hardness, size and soil level of the load. Avoid using too much detergent in your washer as it can lead to over sudsing and detergent residue being left on the clothes.

Move the insert by pulling it up and replace it by sliding it down between either the rear or front detergent compartment molded rails, as desired, for powder or liquid detergent.

■ Add measured detergent to the front left detergent compartment of the dispenser drawer.

■ Detergent is flushed from the dispenser at the beginning of the wash cycle. Either powdered or liquid detergent can be used.

■ Detergent usage may need to be adjusted for water temperature, water hardness, size and soil level of the load. Avoid using too much detergent in your washer as it can lead to oversudsing and detergent residue being left on the clothes.

10

The Liquid Bleach Compartment

If desired, measure out the recommended amount of liquid bleach, not to exceed

1/3 cup (80 ml) and pour into the center compartment labeled “LIQUID BLEACH” marked with this symbol .

It is recommended to use High-Efficiency (HE) bleach in this front-load washer.

Do not exceed the maximum fill line. Overfilling can cause early dispensing of the bleach which could result in damaged clothes.

NOTE: Do not use powdered bleach in the dispenser.

The Fabric Softener Compartment

If desired, pour the recommended amount of liquid fabric softener into the compartment labeled “FABRIC SOFTENER.”

Use only liquid fabric softener in the dispenser.

Dilute with water to the maximum fill line.

Do not exceed the maximum fill line. Overfilling can cause early dispensing of the fabric softener, which could stain clothes.

NOTE: Do not pour fabric softener directly on the wash load.

– 12 –

Loading and using the washer.

Always follow fabric manufacturer’s care label when laundering.

ge.com

Sorting Wash Loads

Colors

Whites

Lights

Darks

Soil

Heavy

Normal

Light

Fabric

Delicates

Easy Care

Sturdy Cottons

Lint

Lint Producers

Lint Collectors

■

Combine large and small items in a load. Load large items first. Large items should not be more than half the total wash load.

■

Washing single items is not recommended. This may cause an out-of-balance load. Add one or two similar items.

■

Pillows and comforters should not be mixed with other items. This may cause an out-of-balance load.

■

Sort dark-colored clothes from light-colored clothes to prevent dye transfer. This is a high-efficiency washer, so it uses less water, making dye transfer more common.

Loading the Washer

The wash drum may be fully loaded with loosely added items. Do not wash garments containing flammable materials (waxes, cleaning fluids, etc.).

To add items after the washer has started, press

START/PAUSE and wait until the door is unlatched.

The washer may take up to 30 seconds to unlock the door after pressing START/PAUSE , depending on the machine conditions. Do not try to force open the door when it is locked. After the door unlocks, open gently. Add items, close the door and press

START/PAUSE to restart.

Loading Examples*

WORKWEAR

4 Jeans

5 Work Wear

Shirts

5 Work Wear

Pants

LINENS

2 Bath Sheets

10 Bath Towels/

12 Washcloths

7 Hand Towels/

2 Terrycloth Bath

Mats

OR

2 Flat Queen-Sized

Sheets

2 Fitted Queen-

Sized Sheets

4 Pillowcases

MIXED LOAD

4 Pillowcases

2 Hand Towels

2 Flat Sheets/

2 Fitted Sheets

2 Bath Towels/

4 Washcloths

OR

6 Shirts (Men’s or Women’s)

4 Pair Pants

(Khakis or Twills)

5 T-shirts

7 Pairs of Boxers

4 Pairs of Shorts

OR

6 T-shirts

4 Pairs of

Sweatpants

4 Sweatshirts

2 Hoodies

7 Pairs of Socks

DELICATES *

7 Bras

7 Panties

3 Slips

2 Camisoles

4 Nightgowns

*Using a nylon mesh bag for small items is recommended.

SPEED WASH

(2–4 GARMENTS)

2 Casual Wear

Work Shirts

1 Pair Casual Wear

Work Pants

OR

3 Soccer Uniforms

*Using a nylon mesh bag for small items is recommended.

– 13 –

11

Loading and using the washer.

Care and Cleaning/General Maintenance

Exterior: Immediately wipe off any spills. Wipe with damp cloth. Do not hit surface with sharp objects.

Interior: Dry around the washer door opening, flexible gasket (including attached hoses) and door glass.

These areas should always be clean to ensure a water-tight seal.

It is recommended to rinse the washer at least once per month with 1 cup of bleach (or other commercially available product manufactured for this purpose) poured into the prewash section of the dispenser (no clothes) using the BASKET CLEAN CYCLE (found in the SPECIALTY CYCLES menu).

Moving and Storage: Ask the service technician to remove water from drain pump and hoses.

Do not store the washer where it will be exposed to the weather. When moving the washer, the tub should be kept stationary by using the shipping bolts removed during installation.

See Installation Instructions in this manual. If these parts are not available, they can be ordered by visiting our Website at ge.com or by calling 800.GE.CARES.

Long Vacations: Be sure water supply is shut off at faucets. Drain all water from hoses if weather will be below freezing.

Clean Pump Filter

Due to the nature of the front-load washer, it is sometimes possible for small articles to pass to the pump. The washer has a filter to capture lost items so they are not dumped to the drain.

To retrieve lost items, clean out the pump filter.

1.

Using a coin in the notch on the door, open the access door.

2.

Place a shallow pan or dish under the pump access door and towels on the floor in front of the washer to protect the floor. It is normal to catch about a cup of water when the filter is removed.

3.

Turn the pump filter counterclockwise and remove the filter.

4.

Clean the debris from the filter.

5.

Replace the filter and turn clockwise to the marked position.

6.

Close the access door.

Pump filter

12

Cleaning the Door Gasket

Open the washer door. Using both hands, press down the door gasket.

Remove any foreign objects if found trapped inside the gasket. Make sure there is nothing blocking the holes behind the gasket.

While holding down the door gasket, inspect the interior gasket by pulling it down with your fingers. Remove any foreign objects if found trapped inside this gasket. Make sure there is nothing blocking the holes behind the gasket.

When you are finished cleaning the door gasket, remove your hands and the gaskets will return to the operating position.

– 14 –


Always follow fabric manufacturer’s care label when laundering.

ge.com

Dispenser Drawer Area: Detergent and fabric softener may build up in the dispenser drawer. Residue should be removed once or twice a month.

■ Remove the drawer by first pulling it out until it stops. Then reach back into the right rear corner of the drawer cavity and press down firmly on the lock tab, pulling out the drawer.

Lock tab is visible only after drawer has been pulled out

■ Remove the insert from the bleach and fabric softener compartments and the detergent insert. Rinse the inserts and the drawer with hot water to remove traces of accumulated laundry products.

■ To clean the drawer opening, use a small brush to clean the recess.

Remove all residue from the upper and lower parts of the recess.

■ Return inserts to the proper compartments. Replace the dispenser drawer.

■ To reduce buildup in the Dispenser Drawer area:

Use only HE

High-Efficiency detergent.

– 15 –

Operation Overview

Basic Wash Cycle

Note: See Component Locator Views for identifi cation and location of washer components.

After a load is placed in the wash basket:

If the SmartDispense pedestal is installed and the SmartDispense feature is used to dispense detergent and fabric softener, the user presses the

POWER button and follows prompts shown on the

VFD. (See owners manual.)

If the dispenser drawer is used to dispense detergent, bleach, and fabric softener, the user opens the dispenser drawer and positions the detergent selector for the type of detergent to be used.

Detergent is added to the detergent compartment.

Detergent is added to the prewash compartment only if the PRE WASH cycle is selected.

Note: The prewash compartment is only fl ushed with water when the PRE WASH option is selected on the control.

If desired, add a measured amount (1/3 cup or less) of bleach into the bleach compartment.

If desired, add the recommended amount of fabric softener in the fabric softener compartment and dilute with water to the maximum fi ll line.

After adding laundry products, slowly close the dispenser drawer.

The user presses the POWER button to activate the display. If the display is active, press the POWER button to put washer into standby mode.

Rotate the cycle knob to the desired wash setting.

When selecting WHITES/HEAVY DUTY, COLORS/

NORMAL, ACTIVE WEAR, or DELICATES cycles, the following control default settings can be changed:

•

•

•

•

•

EXTRA RINSE

PRE WASH

SOIL LEVEL

SPIN SPEED

WASH TEMP

Select EXTRA RINSE and PRE WASH options. Use the

SIGNAL button to change the volume level of the end of cycle signal.

Select the SOIL LEVEL to increase or decrease wash time needed to remove different amounts of soil.

Select the SPIN SPEED to change the fi nal spin speed of the cycles. Follow the fabric manufacturer's care label when selecting spin speed.

Select the WASH TEMP to adjust the proper water temperature for the wash cycle. Follow the fabric manufacturer's care label when selecting wash temperature.

Press START/PAUSE to start the wash cycle. Each time the washer starts, a wake-up routine is initiated:

1. The door locks.

2. The wash basket briefl y tumbles in both directions.

3. The door unlocks.

4. The door locks.

5. The fi ll cycle begins.

Water Fill

The washer automatically fi lls before tumbling, and maintains the proper fi ll level using a programmed adaptive fi ll. The machine will not tumble while fi lling.

Wash Water Temperature

The fi rst 10 seconds of fi ll is tap cold water only. If needed, the control board will cycle the water valves

(water tempering) to achieve the target wash water temperature selected. Water tempering only occurs during the main wash cycle.

Tap Cold:

•

•

•

•

– 16 –

Cold water valve energized.

Tap cold never involves water tempering.

Water temperature determined by supply temperature.

All fi lls except main wash are tap cold.


Cold:

• Cold water valve energized.

• Cold selection is tempered by default for main wash.

• Cold can be tempered by cycling of hot water valve to achieve target temperature of 80°F

(27°C).

Warm:

• Hot and cold water valves energized.

• Warm can be tempered by cycling of hot and cold valves to achieve target temperature of

105°F (40.5°C).

•

Hot:

Warm selection is tempered by default for main wash.

•

•

Hot water valve energized.

Hot can be tempered by cycling of cold water valve to achieve target temperature of 120°F

(49°C).

• Hot selection is tempered by default main wash.

Sanitize:

• Hot water valve energized.

• Sanitize can be tempered by cycling of cold water valve, or heater operation, to achieve target temperature of 160°F (71°C).

Tumble Wash

Wash routines are programmed by cycle. The only adjustment to the tumble routine is through cycle selection.

The basket rotates clockwise for a predetermined period of time at a predetermined speed. The basket pauses for a predetermined period of time. The basket rotates counterclockwise for a predetermined period of time at a predetermined speed. The length of tumble wash time is adaptive to the soil level programmed into the machine at the start of the cycle. Tumble speed is predetermined by cycle selection. For example:

Spin

The spin is designed to extract as much water and detergent as possible without harming fabrics.

Speeds can be as slow as 90 rpm (out of balance default) to as high as 1300 rpm.

The available selection of spin speeds is controlled by cycle selection.

For example:

Wash Cycle

Selected

Spin Speed

Selected

Whites/Heavy Duty No Spin

Low

Delicates

Medium

High

Extra High

No Spin

Low

Final Spin

Speed (RPM)

0

400

1040

1140

1300

0

400

Medium

High

Extra High

*Extra High spin speed also not available on

Handwash and Washable Wool cycles.

1040

1140 n/a*

Selecting a spin speed modifi es fi nal spin only and must be made before fi nal spin takes place.

The length of time required to achieve spin rpm is monitored by the control via the motor sensor. With a balanced load, if the selected spin speed cannot be achieved, the washer will default to highest speed attained and will increase spin time.

Off-balance load protection is programmed into the control board. If speed is not achieved, the spin routine halts. The washer tumbles to redistribute the load and attempts to spin again. After 5 attempts, if an off-balance load remains detected, spin speed defaults to the highest speed attained or 90 rpm

(whichever is greater) for the remainder of the cycle.

Wash Cycle Selected

Whites/Heavy Duty

Delicates

Tumble Speed (RPM)

43

35

– 17 –

Component Locator Views

Top View

Water Valve Outlet Hose

3-Way Pipe

Dispenser Inlet Hose

Water Valve

Line Filter Water Level Control

Dispenser

Assembly

Nozzle Hose

Power Control

Dispenser Vent Hose

Thermistor Heating Element

Front View

Damper

Motor

Inverter Located Behind Frame Front

Tub Drain Hose

– 18 –

Pump

Pump Outlet Hose


Component Locator Views (Con't)

Rear View

Tub Drive Pulley

Motor

Belt

Dispenser Drawer

– 19 –

Control Board

Circuit Board Connections

J3

Input from

Power Board

VFD (Vacuum Fluorescent Display)

CN3

Output to Control Board

Inverter Board

Output To Motor

DC Input Voltage from Control Board

120 VAC Input From Control Board

– 20 –


Power Supply Board (rear cover on)

J8 J4

J11

J1

J5

J79 J2

J3

J7

J1

J2

J3

J4

L1 output to inverter, door lock switch, heater, and power fi lter

Softener pump, detergent pump motors

Door lock and unlock solenoids, dispenser motor, hot and cold water valves, water pump

7V and 12V to UI, LINbus, ground to UI and inverter, Ezlink tx, tx, and 5V to inverter

J5

J7

J8

Pressure switch: foam, main, and overfl ow switches

Detergent and softener level sensors

Bulk dispenser switch, dispense position switch, heater temperature thermistor, door lock switch

J11 L1 door lock switch, heater, N to inverter, N to bulk dispenser board, N to power fi lter

J79 Motor tachometer

Power Supply Board (rear cover off)

J8 J4

J11

J1

J7

J5

J79 J2

J3

– 21 –

Washer Components

Top Panel

WARNING: Sharp edges may be exposed when servicing washer. Use caution to avoid injury and wear Kevlar gloves or equivalent protection.

Note: Combined Phillips-head/hex-head screws can be utilized throughout this appliance. Either Phillips screwdrivers or nut drivers can be used to extract or install these screws.

Removal of the top panel provides access to the control panel, power board, dispenser, water valve, water level control, and line fi lter. The top panel is held in place by 3 screws on the back.

The top panel has 2 keyslots that engage grommets attached to the top of the cabinet. The top panel is attached to the rear of the cabinet with 3 (7-mm) hex-head screws. After removing these screws, it is necessary to slide the top panel rearward 1 inch for removal.

Service Panel

Removal of the service panel provides access to the pump cleanout, pump, tub drain hose, heater assembly, inverter, wire junction box, front dampers, and the door lock release ring.

To remove the service panel:

1. Remove the 3 (7-mm) hex-head screws that hold the service panel to the cabinet.

2. Pull the service panel down.

Rear View

– 22 –

Control Panel

The control panel is held in place with 5 Phillipshead screws and 1 tab.

To remove the control panel assembly:

1. Remove the top panel. (See Top Panel .)

2. Pull the dispenser out to the stop position. Press down on the lock tab. Pull the dispenser out.

Lock Tab

5. Lift the top edge of the panel to disengage the tab that holds the top of the panel in place.

Tab

3. Remove the 2 Phillips-head screws from the control panel dispenser recess. 6. Lift the panel from the cabinet.

7. Disconnect the wire harness from the control panel.

Note: When installing the control panel, place the panel pin in the locator hole in the top right-side of the front panel before engaging the tab.

4. Remove the 3 (7-mm) hex-head screws that attach the top of the control panel to the control panel brace.

Rear View

– 23 –

Control Board

The control board is mounted in a housing that is attached to the inside of the control panel. The control board and housing are replaced as an assembly. The control board assembly is held in place by 4 (6-mm) hex-head screws. The control board is programmed to recognize 6 modes of operation.

Mode Name

Idle

Standby

Run

Pause

End of Cycle

Fault

Description

No cycle is selected. All LEDs, VFD on front panel, load selections, and options are off.

The door is unlocked. The control board is ready to take input from user.

A cycle is selected with the appropriate load selections and options. LEDs and VFD on the front panel are on. The door is unlocked. The control board is ready to take user input to either modify cycle selections or start a selected cycle.

The control board is executing the currently selected cycle. The door is locked.

The control is stopped by the user during the execution of a cycle. LEDs and VFD on the front panel stay on. All loads are turned off. The door is unlocked. The control board is ready to take user input to either modify, resume, or cancel the cycle.

A cycle is completed. LEDs and VFD on the front panel stay on, all loads are turned off.

The door is unlocked. The control board remains in this mode until the door is opened or after 2 hours have passed.

The control board detected a critical failure condition. Certain functions of the washer will not operate. The VFD will show the fault code in the service test mode. The fault code can only be removed in the service test mode. (See Service Test Mode.)

Operation of the control board can be checked by using the service test mode. (See Service Test Mode .)

Specifi c failures associated with the control board can initiate error codes E1, E2, E10, and E26. (See Service

Test Mode .)

– 24 –


To remove the control board assembly:

1. Remove the control panel. (See Control Panel .)

Note: In the following step, the knob is held in place by 4 plastic clips and may require some effort to remove.

2. Remove the knob by pulling it straight out.

3. Remove the 4 (6-mm) hex-head screws that hold the control board assembly to the control panel.

4. Remove the control board assembly from the control panel.

5. Remove the cycle selection buttons.

Line Filter

The line fi lter helps to smooth out any fl uctuations in voltage, protecting the control board and providing more reliable operation. The line fi lter is installed on the interior side of the rear panel, and is located left of the water valve.

To check the line fi lter, look for the outer surface to be burnt by heat or a power surge. The fi lter resistance should be approximately 0 Ω between the black (top) wire terminals and 0 Ω between the white (bottom) wire terminals.

To remove the line fi lter:

1. Remove the single black (top) and single white

(bottom) wires.

2. Disconnect the wire harness by pressing the tab and pulling outward.

Note: The ground wires attached to the line fi lter use releasing locking tabs.

VFD (Vacuum Fluorescent Display)

To remove the

VFD:


2. Disconnect the wire harness from the VFD.

3. Press the 2 tabs that hold the VFD to the control panel, lift the VFD and remove it from the 2 guides at the bottom.

ELECTRICAL TERMINAL

RELEASE/LOCKING TAB

3. Press the locking tab on each terminal and remove the 2 ground wires.

Ground

Wires

Tab Tab

4. Remove the 2 (7-mm) hex-head screws that hold the fi lter to the frame.

Guide

Disconnect

Guide

5. Move the fi lter to the right.

– 25 –

Door Lock

The door lock contains a door switch and solenoid- operated locking and unlocking mechanism.

The door locks when a cycle is entered (wake-up routine) and during every cycle. The door unlocks at the completion of a cycle.

•

•

The door will not open when:

The foam switch is open

Water temperature is above 130°F (54°C)

• Wash basket is rotating

Specifi c failures associated with the door lock can initiate error codes E11 thru E13, and E28. (See

Service Test Mode .)

The door lock is held to the front panel with 3

Phillips-head screws. The door lock is accessed from the front of the washer when the right side of the gasket is partially pulled back.

To remove the door lock :

1. Open the door and remove the 3 Phillips-head screws that hold the door lock to the front panel.

2. Use a long-nose pliers to grasp the wire loop at the spring location and expand it to clear the gasket.

3. Remove the spring and wire from the gasket.

4. Pull the right side of the gasket away from the front panel.

5. Pull the door lock to the opening and remove the

3 wire harnesses.

Note: The door latch is solenoid-activated. It can remain locked after power is removed.

– 26 –

Door Strike

To remove the door strike:

1. Open the door.

2. Remove the 2 Phillips-head screws that hold the door strike to the door frame cover.

Door Strike

Door Frame Cover

3. Remove the door strike.

Note: The door strike position on the door can be horizontally adjusted 1 /

8

-inch. Adjust the position of the door strike for best door closure.

Front Panel

The front panel is hung on 2 hooks attached to the cabinet and held in place with four 1/4-in. hex-head and 2 Phillips-head screws. A gasket provides a watertight seal between the front panel and outer tub. The front of the gasket is secured to the front panel fl ange by a spring and wire located in the fold of the gasket. The door lock and wiring is attached to the front panel.

To remove the front panel:


2. Remove the service panel. (See Service Panel.

)

3. Open the door. Remove the 3 Phillips-head screws that hold the door lock to the front panel.

(See Door Lock .)

4. Remove the spring and wire from the gasket.

(See Door Lock .)

5. Position the gasket behind the front panel door opening. Close the door.

6. Remove the four 7-mm hex-head and 2 Phillipshead screws that attach the front panel to the cabinet.

7. Lift up then remove the front panel from the 2 hooks.

– 27 –

Dispenser Assembly

The dispenser assembly provides automatic dispensing of detergent, bleach, and fabric softener as long as the user fi lls the compartments prior to starting the washer.

The products added to the dispenser are diluted with water before they are dispensed into the wash tub. This is accomplished by a water diverter that sprays a controlled jet of water into the proper compartment at the correct time. The water diverter movement is provided by a motor-driven cam located on the dispenser tank. The diverter motor and water valve are operated by the control board.

At the start of a cycle, after the wake-up routine is completed, the dispenser always moves into position before fi ll takes place.

Motor Driven Cam

Water Diverter

Caution: When testing the diverter motor, DO NOT remove the wiring harness from the diverter motor unless replacing the motor assembly. The motor assembly has a special locking connector and the wiring harness will not stay reconnected if removed and reinstalled on the same motor.

To remove the dispenser assembly:

1. Remove the top and control panels. (See Top and

Control Panels.

)

2. Remove the gasket inlet hose from the clip attached to the dispenser.

3. Remove the 2 Phillips-head screws that attach the diverter motor and clip to the dispenser tank. Place the motor and clip aside.

Diverter Motor

Clip

Dispenser Tank

Position Dispenser Function

1 Pre Wash

2

3

4

Wash

Fabric Softener

Bleach

Operation of the dispenser can be checked by using service test mode t15. (See Service Test Mode .)

Specifi c failures associated with the dispenser can initiate error code E9. (See Service Test Mode .)

4. Mark the positions of the 3 bulk dispenser hoses connected to the dispenser.

5. Remove the water inlet, tub vent, and bulk dispenser inlet hoses from the dispenser:

Note: The water inlet, tub vent, and bulk dispenser inlet hoses are diffi cult to remove.

a. Squeeze each clamp and slide it back.

b. Carefully break each hose loose by inserting a small fl at blade screwdriver under the hose to break the seal.

c. Remove the hoses.

– 28 –

Note: An inlet tube is placed between the inlet hose and the dispenser tank. The inlet tube provides proper water pressure to the dispenser and nozzle.

When removing the inlet hose, the inlet tube may remain in the hose. Ensure the inlet tube is fully inserted into the tank inlet upon reassembly.

Note: Install the dispenser vent hose with the notch aligned on dispenser tank. Ensure that the seam remains aligned with the pointer on the outer tub.

Notch

Dispenser

Vent Hose

Bulk Dispenser

Inlet Hoses

Inlet Hose

Inlet Tube

Tank Inlet

Seam

Pointer

6. Using either a Phillips-head screwdriver or a

7-mm hex-head nut driver, loosen the clamp and remove the dispenser outlet hose from the dispenser.

Note: Install the dispenser outlet hose with the hose indicator aligned with the dispenser tank protusion.

Protrusion

Indicator

Bulk Hose Connections to Dispenser Tank

Middle Hose Top Hose

Bottom Hose

Dispenser

Outlet Hose


– 29 –

7. Remove the 2 Phillips-head screws that attach the dispenser to the front bracket.

8. Pull the dispenser towards the rear of the washer and disengage the dispenser from the front bracket.

Dispenser Motor

The dispenser is operated by a 120-VAC, 60-Hz motor. The dispenser motor receives commands from the control board and controls dispenser operation.

Operation of the dispenser motor can be checked by using the Service Test Mode t12. (See Service Test

Mode .)

Specifi c failures associated with the dispenser motor can initiate error codes E38, E39, and E62.

(See Service Test Mode.)

To remove the dispenser motor:

Access the dispenser assembly. (See Dispenser

Assembly .)

Caution: Lock tabs on the dispenser motor wiring harnesses are fragile. Tab breakage can occur if excessive release pressure is applied.

Note: In the following step, it can be helpful to insert a small fl at blade screwdriver (as shown) to remove the wire harnesses.

1. Carefully press the lock tab and disconnect the

2 wire harnesses from the dispenser motor.

Harness Removal

Guide Pin

Note: When installing the dispenser, ensure the dispenser guide pin is inserted into the slot in the side of the cabinet left side top brace and the 2 front pins are inserted in the holes in the front bracket.

2. Remove the 2 Phillips-head screws that attach the motor and gasket inlet hose clip to the dispenser tank. (See Dispenser Assembly .)

3. Lift the dispenser motor vertically from the dispenser tank.

– 30 –

Power Board Assembly

To remove the power board assembly:

The power board and its cover are replaced as an assembly.

1. Remove the top panel. (See Top Panel.

)

Note: The power supply assembly is attached to the control bracket with a 6-mm hex-head screw and 2 tabs, and attached to the right side top brace with 1 locking tab.

2. Remove the 6-mm hex-head screw that attaches the power supply to the control bracket.

3. Using a small fl at blade screwdriver, carefully pry the locking tab away from the right side top brace while pulling the power supply up and towards the rear of the washer.

Locking Tab

4. Invert the power board.

5. Disconnect the wire harnesses from the power board assembly.

Disconnect

– 31 –

Water Level Control

The water level control is installed on the cabinet right side top brace. The water level control is connected by a hose to an air chamber attached to the bottom of the outer tub. The water level control consists of 3 internal switches that monitor 4 water level conditions.

• When the water level rises in the outer tub, air is trapped in the air chamber.

• As the water level rises, the air pressure in the air chamber increases.

•

•

The increased pressure operates the 3 internal switches.

The washer has overfl ow protection and will automatically pump out regardless of whether the washer is on or off, as long as the unit is plugged in. This action supersedes all other commands.

• The 3 internal switches are identifi ed as foam, main, and overfl ow. The 4 water level conditions monitored are empty, foam, main, and overfl ow.

Water Level Control Operation

When the machine is empty, the foam switch is closed and the motor circuit is disabled. When the main wash cycle is activated, the fi ll valve begins operating. The machine fi lls to the foam water level, the foam switch opens, and tumble begins.

Water temperature is read by the thermistor and fi ll valve percentage of operation (water tempering) is calculated for the main wash. When calculated, and/or when the load absorbs water, the tumbling will pause. Fill will continue until the main water level is reached (Adaptive fi ll), the main switch closes, and main wash tumbling begins.

Water Levels

The foam water level, measured behind the baffl e, is approximately 1 3 /

4

-inches deep, and approximately

1-inch deep measured at the bottom center of the wash basket.

Foam Water Level

Level

Empty

Foam

Main

Overfl ow

Foam

Closed

Open

Open

Open

Switch Position

Main

Open

Open

Closed

Closed

Overfl ow

Open

Open

Open

Closed

Foam

Main

Overfl ow

The main water level, measured behind the baffl e, is approximately 2 3 /

4

-inches deep, and approximately

2- inches deep measured at the bottom center of the wash basket.

Main Water Level

32 34 31 11 12 22 24 21

Water Level Control

– 32 –


The overfl ow water level, measured at the bottom center of the wash basket, is approximately 7 1 /

2 inches deep. Overfl ow protection will occur at this water level.

Overfl ow Water Level

To remove the water level control:


2. Press down the tabs, then disconnect each of the 2 wire harnesses.

3. Remove the pressure tube.

Note: The pressure tube is diffi cult to remove.

a. Squeeze the clamp and slide it back.

b. Carefully break the hose loose by inserting a small fl at blade screwdriver under the hose to break the seal.

c. Remove the hose.

4. Lift wiring, rotate the water level control 1/4-turn clockwise, then pull it out from the cabinet.

Tabs

Operation of the water level control can be checked by using service test mode t09. (See Service Test

Mode .)

Specifi c failures associated with the water level control can initiate error codes E6 and E14. (See


Clamp

Pressure Tube

Water Valve

The water valve assembly consists of a valve body and two solenoid coils. The water valve has a fl ow rate of 2.1 gallons (8 liters) per minute. It is inserted and retained in a cutout in the rear of the cabinet and held in place by a single 6-mm hex-head screw.

It is only available as a complete assembly.

Each solenoid coil has an approximate resistance value of 1.1K Ω.

Operation of the water valve can be checked by using service test modes t11 and t12. (See Service

Test Mode .)

Specifi c failures associated with the water valve can initiate error code E7. (See Service Test Mode .)


– 33 –

To remove the water valve:


2. Disconnect the black and blue wires and the orange wire from the cold water (C) solenoid.

3. Disconnect the 2 blue wires and the brown wire from the hot water (H) solenoid.

4. Disconnect the valve outlet hose:

Note: The valve outlet hose is diffi cult to remove.


b. Carefully break the hose loose by inserting a small fl at blade screwdriver under the hose to break the seal.

c. Remove the hose.

Cold Water Hot Water

Pump

The pump consists of a 120-VAC, 60-Hz motor, impeller, impeller housing, and a removable strainer that helps prevent foreign objects from entering the pump impeller and drain outlet.

• The pump runs whenever the washer is in the spin function of a cycle.

• The pump runs if the water level control overfl ow switch is closed and the washer is plugged in. (Overfl ow protection)

• The pump is capable of eliminating 17 gallons

(64 liters) per minute.

• Recommended minimum standpipe diameter is

1 1 /

4

inches.

•

•

Standpipe maximum height is 96 inches, measured from the fl oor at the washer location.

The pump motor has an approximate resistance value of 10.6 Ω.

Operation of the pump can be checked by using service test mode t08. (See Service Test Mode .)

Specifi c failures associated with the pump can initiate error code E8. (See Service Test Mode .)

Outlet Hose

5. Remove the single (6-mm) hex-head screw that holds the valve to the cabinet.

6. Move the valve horizontally towards the hot indicator stamped on the back of the washer.

– 34 –


To remove the pump:

1. Remove the front panel. (See Front Panel .)

Caution: Under normal conditions, approximately

1 quart of water will drain out when the pump cleanout is removed.

2. Place a shallow pan under the drain cleanout.

3. Turn the pump cleanout counterclockwise approximately 2 turns, then pull outward.

5. Disconnect the 2 wires from the pump.

Tub

Outlet

Hose

Drain Hose

Pump

Wires

Strainer

6. Remove the 2 Phillips-head screws that hold the pump to the chassis.

7. Pull the pump rearward to clear the 2 locator pins from the 2 grommets in the front frame.

Note: Remove any debris or foreign objects from the strainer and interior of the pump before reinstalling.

4. Remove the drain hoses from the pump:

Note: The drain hoses are diffi cult to remove. a. Squeeze each clamp and slide it back.

b. Carefully break each hose loose by inserting a small fl at blade screwdriver under the hose to break the seal.

c. Remove the tub outlet hose from the pump inlet.

d. Remove the drain hose from the pump outlet.

Locator Pins

8. Remove the pump through the enlarged opening on the left side of the front frame.

Note: Before installing the clamp, align the notch in the drain hose with the raised ridge on the pump outlet.

Notch

Ridge

– 35 –

•

•

Heater Assembly

The heater assembly is located above the pump, and is accessed from the front of the washer.

The heater assembly consists of a heating element and a water temperature thermistor.

•

•

The heater can operate in WHITES/HEAVY

DUTY, or STAIN INSPECTOR wash cycles, and when the sanitize wash temperature is selected.

The heater assembly is held in place by a bracket attached to the inside of the outer tub and a 10-mm nut which compresses a rubber gasket to the tub opening.

• When the 10-mm hex nut is tightened, it squeezes the rubber gasket between 2 mounting plates to seal the heater assembly to the opening of the tub.

• The hex nut is set from the factory at 31 in. lbs of torque.

Operation of the heater assembly can be checked by using service test mode t10. (See Service Test

Mode .)

Specifi c failures associated with the heater assembly can initiate error codes E4 and E5. (See


•

•

Heating Element Specifi cations:

120 VAC

970 Watts

• Approximately 15 Ω

Thermistor Specifi cations:

• 12 K Ω at 75°F (24°C).

• Resistance goes down as temperature goes up.

To remove the thermistor:

1. Remove the service panel. (See Service Panel .)

2.

3.

Drain the washer using the pump cleanout. (See

Pump .)

Disconnect the wire harness from the thermistor.

4. Loosen the 10-mm hex nut until it is fl ush with the end of the stud.

5. Push inward on the 10-mm hex nut to relax the rubber gasket.

Thermistor Removal

Thermistor

Thermistor

10-mm Hex-Head Nut

– 36 –


To replace the thermistor:

1. Push the thermistor into the rubber gasket until fully seated.

Note: Ensure heater assembly is fully seated in the tub.

2. Use a torque wrench to tighten the 10-mm hex nut to 31-in. lbs of torque.

Torque Wrench

5. Push inward on the 10-mm hex nut to relax the rubber gasket.

6. Grasp the heater assembly and pull outward.

Heater Assembly Removal

Heater Assembly

To reinstall the heater assembly:

1. Slide the heater assembly into the tub opening and inside the bracket attached to the outer tub.

CAUTION: Proper torque must be applied to the 10mm hex nut to assure a proper seal. Under-torquing could cause water leakage; over-torquing could cause the tub to crack.

3. Reconnect the wire harness to the thermistor.

To remove the heater assembly:

1. Remove the service panel. (See Service Panel.

)

2. Drain the washer using the pump cleanout. (See

Pump .)

3. Disconnect the blue and the purple wires from the heater and the wire harness from the thermistor.

4. Loosen the 10-mm hex nut until it is fl ush with the end of the stud.

Bracket

2. Seat the heater assembly in the tub opening.

3. Use a torque wrench to tighten the 10-mm hex nut to 31-in. lbs of torque.

CAUTION: Proper torque must be applied to the 10mm hex nut to assure a proper seal. Under-torquing could cause water leakage; over-torquing could cause the tub to crack.

4. Reconnect the wire harness to the thermistor and the blue and the purple wires to the heater.

– 37 –

Inverter

The inverter receives commands from the control board and controls motor operation. The inverter is enclosed in a protective housing and is located on the chassis, under the left side of the outer tub. It is inserted in 2 guides at the rear and held in place by a single Phillips-head screw at the front.

For the inverter to operate the motor correctly requires a supply voltage of 120 VAC, DC input from the control board, and the three motor windings intact.

To check the inverter:

1. Remove the service panel. (See Service Panel.)

2. Press the 4 tabs inward and remove the junction box cover.

3. Enter test mode t04, t13, or t14.

4. Check for 120 VAC between the blue and red wires at the AC input harness.

Note: The 120 VAC inverter supply voltage is present only when the motor is supposed to be operating.

5. Unplug washer, then check motor resistance.

(See Motor Assembly .)

6. If 120 VAC is present at the AC input harness and motor resistance is correct, replace the inverter.

Note: If the inverter overheats, the washer will stop for 5 minutes.

To remove the inverter:


2. Press the 4 tabs inward and remove the junction box cover.

3. Disconnect the AC and DC input wire harnesses contained in the junction box.

Junction Box Cover

AC Input

Junction Box

Tab (1 of 4)

DC Input

4. Disconnect the motor wire harness.

•

Note

The motor wire harness is soldered to the inverter. Any fault in the inverter or motor wire harness requires inverter replacement.

• The motor ground wire connector utilizes a releasing locking tab.

– 38 –

ELECTRICAL TERMINAL

RELEASE/LOCKING TAB


5. Press the lock tab and remove the motor ground wire.

6. Remove the plastic wire tie that holds the motor wiring in place.

Belt

To remove the belt:

1. Remove the four 6-mm screws from the cabinet rear cover.

2. Pull the cover outward from the middle.

3. Remove the belt by turning the tub drive pulley and rolling the belt off the pulley.

Wire Harness

Wire Tie

Ground Wire

7. Remove the single Phillips-head screw that holds the right front leg of the inverter to the base pan.

Belt

Tub Drive

Pulley

Note: The belt is elastic and is designed to be removed and installed in this manner.

Inverter

8. Slide the inverter rearward to clear the guides that hold the rear of the inverter to the chassis.

9. Remove the inverter through the enlarged opening on the left side of the front frame.

– 39 –

Wash Basket Pulley

To remove the wash basket pulley:

1. Remove the belt. (See Belt .)

2. Remove the 24-mm drive nut that holds the tub drive pulley to the wash basket. Remove the pulley.

Drive Nut

Caution: The nylon locking material used inside the drive nut will be damaged upon removal. Use replacement drive nut (Part # WH02X10211) when reinstalling the tub drive pulley. Use a torque wrench to tighten the 24-mm hex nut to 44-ft. lbs of torque.

Motor Assembly

The motor assembly consists of a reversible, variable speed, 3-phase induction DC motor, and sensor. The motor drives the tub drive pulley with a 7-rib belt. The sensor monitors motor rpm and is connected to the control board. The motor assembly is checked from the front of the washer and removed from the rear.

There are 2 methods to check the motor assembly.

Method A:



On the motor plug, check for an approximate resistance value of 6 ohms between any two of the three wires:

•

•

Blue to white - 6 Ω

Blue to red - 6 Ω

• White to red - 6 Ω

• The sensor has a resistance value of approximately 118 Ω between the two orange wires.

Operation of the motor assembly can be checked by using service test modes t04, t13, and t14. (See


Specifi c failures associated with the motor assembly can initiate error codes E3, and E15 through E25.

(See Service Test Mode.)

Method B:


2. Remove the single Phillips-head screw that holds the right front leg of the inverter to the base pan.

3. Slide the inverter rearward to clear the guides that hold the rear of the inverter to the base pan.

4. Position the inverter to access the inverter board.


– 40 –

•

•

5. On the inverter board, check for an approximate resistance value of 6 ohms between any two of the three terminals:

• A to B (Blue to white) - 6 Ω

A to C (Blue to red) - 6 Ω

B to C (White to red) - 6 Ω

To remove the motor:

1. Remove the belt. (See Belt .)

2. Remove the 1 /

2

-in. bolt from the threaded plate that holds the motor arm to the outer tub.

Motor Arm

C B

A

Note: The sensor and sensor wiring can be checked at the power board assembly. Check for a resistance value of approximately 118 Ω resistance between the 2 yellow wires located on the wire harness located at J79.

J79

Slot

Plate

•

Note

The threaded plate can fall out of the recessed slot in the motor mount. Ensure this plate is reinserted in the slot upon reassembly.

• When reinstalling bolt, apply Locktite (Part #

WX5X1005) to bolt threads. Ensure motor arm is at lowest position under motor bolt before tightening.


– 41 –

5. Rock motor rearward to clear the motor mounts from the outer tub. Place the motor on the washer chassis.


Note: The motor ground wire connector utilizes a releasing locking tab.

Door

To remove the door components:

Note: The hinge cover is attached to the door with

2 Phillips-head screws and 3 tabs located on the inside.

1. Remove the 2 Phillips-head screws.

ELECTRICAL TERMINAL

RELEASE/LOCKING TAB

Hinge Cover

6. Press the lock tab and remove the motor ground wire.

7. Remove the plastic wire tie that holds the motor wire harness and ground wire to the motor.

8. Lift the motor out of the washer.

Note: When reinstalling the belt, ensure the belt is positioned to track in the 7 outer grooves of the motor pulley.

2. Lift the right-side of the hinge cover and slide it to the right.

Tab

Tab

Tab

3. Remove the 2 Phillips-head screws that hold the door to the hinge door plate.

– 42 –


Note: Place the door on a soft, protected fl at surface so that the door glass faces up. (The door should rest on the handle side.)

4. Remove the 10 Phillips-head screws that hold the door cover and door strike to the door frame.

7. Remove the 9 Phillips-head screws that attach the protect cover and ring to the door frame.

Protect Cover

Ring

5. Lift and unsnap the door cover from the door frame.

6. Lift the door glass out of the door frame.

8. Lift and remove the protect cover and ring.

Note: The door handle and door frame are replaced as an assembly. (Part # WH46X10210)

Door Handle

Door Frame

Door Glass

– 43 –

Door Hinge

To remove the door hinge:

1. Remove the door. (See Door .)

2. Grasp the hinge pin with a pair of pliers and pull the pin out of the hinge. Remove the door hinge plate.

Note: It may be helpful to drive the hinge pin upward using a punch.

4. Remove the gasket from the front panel. (See

Front Panel .)

5. Push and fold the left side of the gasket inside the wash basket.

Note: The door hinge is attached to the front panel with 3 Phillips-head screws in front and 3 tabs on the back. After removing the screws, it may be necessary to strike the bottom of the hinge (as shown) to free it from the front panel.

Hinge Pin

Door Hinge Plate

3. Remove the 3 Phillips-head screws that hold the door hinge to the front panel.

6. Push the tub assembly back while pressing the hinge arm inward and carefully remove the door hinge through the opening.

Door Hinge

– 44 –


Note: When installing the hinge, it may be necessary to strike the top of the hinge (as shown) to fully engage the 3 tabs on the rear of the front cover and to align the 3 screw holes in front.

Note: When reinstalling the nozzle to the gasket, it may be helpful to remove the nozzle from the hose.

Ensure that the washer is placed on the outside and that the nozzle is aligned with the indent on the inside of the gasket.

Gasket Outside Gasket Inside

Indent

Washer

Nozzle

Tub Gasket (Boot)

The tub gasket provides a watertight seal between the front and the outer tub. The front of the tub gasket is secured to the front panel fl ange by a spring and wire located in the fold of the gasket. The back of the tub gasket is attached to the outer tub lip with a wire and bolt assembly.

To remove the tub gasket:

1. Remove the front panel. (See Front Panel .)

2. Pull down and disengage the gasket from the nozzle.

3. Loosen the 7-mm bolt that holds the wire and bolt assembly to the outer tub lip. Remove the wire and bolt assembly from the tub gasket.

Note: When reinstalling the wire and bolt, tighten to a gap of approximately 1 1 not overtighten.

/

4

inches (as shown). Do

Wire and Bolt Retainer

1 1 /

4

-in. Gap

Gasket

Nozzle


– 45 –

4. Pull the tub gasket off the outer tub lip.

Outer

Tub

Lip

Dampers

Each of the 4 dampers are secured to the outer tub by a gray upper bushing that locks in a slot in the outer tub. Each damper is held to the chassis with a plastic pin.

To remove the dampers:

Caution: Do not twist the damper cylinder by hand to remove. Stress may result in the damper developing noise at a later date.


2. Rotate the gray upper bushing a quarter-turn clockwise (as viewed from the top) using a 6-in. adjustable crescent wrench with a jaw opening of approximately 7 /

8

inch.

3. Compress and remove the damper from the slot in the outer tub.

Note: When reinstalling the tub gasket on the outer tub, align the indicator on the top of the gasket with the arrow located on the top of the tub. Also ensure that the notch in the bottom of the gasket is located at the 6 o'clock position before tightening the wire and bolt assembly.

Arrow

Gray Upper

Bushing

Wrench

Location

Indicator

Top of Gasket

Damper

Notch

Bottom of Gasket

– 46 –


4. Remove the pin that secures each damper to the chassis by pressing the lock tab while pulling the pin out.

Note: It may be helpful to tap the pins out with a small hammer while pressing on the lock tabs.

Pin

Tab

Wash Basket

The wash basket is contained inside the outer tub.

The wash basket is rotated by a belt-driven tubdrive pulley. A drive nut attaches the tub drive pulley to the wash basket. To remove the wash basket it will become necessary to separate the outer tub halves.

To remove the wash basket:


Pump .)

2. Remove the top, control, and service panels.

(See Top, Control, and Service Panels. )

3. Remove the wash basket pulley. (See Wash

Basket Pulley .)

4. Compress the tabs and remove the 2 wire retainers that attach the power board assembly wiring to the front bracket.

To replace the dampers:

Note: The pin will be damaged when removed from the chassis. Be sure to install the new pin supplied with the replacement damper.

1. Insert and fully seat the pin that secures each damper to the chassis.

Note: It may be helpful to tap the pins into the chassis with a small hammer.

2. Extend and fully insert the damper into the slot in the outer tub.

3. Rotate the gray upper bushing a quarter-turn counterclockwise (as viewed from the top), using a 6-in. adjustable crescent wrench with a jaw opening of approximately 7 /

8

inch.

Note: Ensure the 2 lock tabs on the gray upper bushing are in the square holes in the outer tub.

5. Remove the power supply assembly from the control bracket and right side brace and set it aside. (See Power Supply Assembly.

)

6. Remove the dispenser vent hose from the outer tub, and the gasket inlet hose from the clip. (See

Dispenser .)

7. Remove the dispenser outlet hose from the dispenser. (See Dispenser .)


– 47 –

8. Remove the dispenser motor wiring from the retainer located on the left side brace.

12. Remove the 8 (13-mm) nuts and washers from the bolts that hold the front top and bottom counterweights to the front of the outer tub.

Retainer

9. Remove the 2 Phillips-head screws that attach the dispenser to the front frame and set the dispenser aside.

10. Pull down and disengage the gasket from the nozzle. (See Tub Gasket (Boot) .)

11. Remove the remaining 8 Phillips-head screws that attach the front bracket and control panel rear cover and set them towards the top rear of the washer. 13. Remove the counterweights and the 8 bolts from the slots in the outer tub.

– 48 –


14. Disconnect the heater assembly wires.

15. Remove the plastic wire tie that holds the heater assembly wiring and the tub ground wire to the outer tub.

Wire Tie

16. Remove the front dampers from the outer tub. (See Dampers .) Compress the dampers and position them towards the outside of the cabinet.

Disconnect

•

•

•

Note:

Install new outer tub seal (Part # WH08X10023) whenever tub halves have been separated.

Use a torque wrench to tighten the 26 tub screws to 45-in. lbs of torque.

When installing outer tub front half, ensure the heater is inserted inside the bracket attached to the rear half of the outer tub. (See Heater

Assembly .

)

19. Pull the wash basket out of the outer tub rear half.

Installing Front Counterweights

When installing the front counterweights, make sure the short bolts are used to attach the top counterweight and the long bolts are used to attach the bottom counterweight. Insert the bolts into the slots with the beveled edges outward.

Use a torque wrench to tighten the 8 (10-mm) nuts to 142-in. lbs of torque.

17. Remove the 26 (8-mm) hex-head screws from the perimeter of the outer tub.

1 of 26

Beveled Edges

18. Press the 2 tabs located on the sides of the outer tub inward and remove the outer tub front half.

– 49 –

Note: To make installation of the front bottom counterweight easier, secure the placement of the bottom bolts with electrical tape.

Tape Tape

Outer Tub Assembly and Suspension

The outer tub assembly is constructed in two halves and contains the wash basket. The bearing and seal assembly is part of the outer tub rear half. The outer tub assembly is supported by 2 suspension springs and 4 dampers. Each spring is located between the top of the tub assembly and a cabinet top brace, one on each side. Washer stabilization is achieved by the use of 4 dampers that are located between the bottom of the tub assembly and chassis, 2 per side.

To remove the outer tub assembly:

WARNING: The outer tub assembly is heavy and requires two people to remove it from the washer cabinet. Care should be taken when removing and installing the outer tub assembly.


Pump .)

2. Remove the top, control, service, and front panels. (See Top Panel, Control Panel, Service

Panel, and Front Panel .)

3. Compress the tabs and remove the 2 wire retainers that attach the power board assembly wiring to the front bracket.

5. Remove the dispenser vent hose from the outer tub. (See Dispenser .)

6. Remove the dispenser outlet hose from the dispenser. (See Dispenser .)

7. Remove the 2 Phillips-head screws that attach the dispenser to the front frame and set the dispenser aside. (See Dispenser .)

8. Pull down and disengage the tub gasket from the nozzle. (See Tub Gasket (Boot) .)

9. Remove the remaining 8 Phillips-head screws that attach the front bracket and control panel rear cover and set the front bracket aside.

10. Remove the dispenser outlet hose from the vent pipe.

Note: The dispenser outlet hose is diffi cult to remove.


b. Carefully break the tub vent hose loose by inserting a small fl at blade screwdriver under the hose to break the seal.

c. Remove the hose.

4. Remove the power supply assembly from the control bracket and right-side brace and set it aside. (See Power Board Assembly.

)

Tub Vent Pipe

– 50 –


11. Remove the pressure tube from the water level control.

12. Disconnect the heater assembly wires.

13. Remove the plastic wire tie that holds the heater assembly wiring and the tub ground wire to the outer tub.

Note: The motor ground wire connector utilizes a releasing locking tab.

20. Remove the 4 dampers from the outer tub. (See

Dampers .)

21. Compress the dampers and position them towards the outside of the cabinet.

ELECTRICAL TERMINAL

RELEASE/LOCKING TAB

14. Disconnect the motor wire harness, motor ground wire, and remove the plastic wire tie that holds the wiring to the motor.

15. Remove the tub drain hose from the pump.

16. Remove the 4 Phillips-head screws from the cabinet rear cover.

17. Pull the cover outward from the middle.

18. Remove the Phillips-head screw that holds the tub ground wire. Remove the ground wire from the outer tub wire guides.

22. Lift the outer tub assembly up, then release the

2 suspension springs from the slotted plastic inserts in the cabinet top braces.

23. Carefully remove the tub assembly out through the front of the cabinet.

Note: When installing the tub assembly, hook each of the suspension springs in the forward hole of the outer tub spring mounts and the rear slot in the insert.

Insert

Ground Wire

19. Remove the front top and bottom counterweights. (See Wash Basket .)

– 51 –

Suspension Spring

Forward

Hole

Front of Washer

Outer

Tub

Spring

Mount

Service Test Mode

The washer control has a service test mode that can be utilized by the service technician in order to test critical components and to access error codes. This test mode will help the service technician to quickly identify failed or improper operation of washer components.

Caution: Testing is accomplished through built-in test procedures. Unplugging components for testing can damage component connections.

The washer must be in idle mode (blue screen is blank), before entering the test mode. Idle mode occurs when the washer has completed a cycle. If the cycle is interrupted, the washer will drain water when the power is re-applied. The water level switch must reset BEFORE the test mode can be entered. If water remains in the washer, manually drain the washer to reset the water level switch. A failed water level switch can cause an inability to enter the test mode.

1. Press P

OWER

To enter the test mode:

button to clear any current cycles.

Note: The display must be blank to proceed.

2. Press E

XTRA

R

INSE

-D

ELAY

S

TART

-E

XTRA

R

INSE

-D

ELAY

S

TART

A washer left in the test mode will exit the test mode and unlock the door after approximately 30 minutes.

To exit the test mode:

Press P

OWER

button.

Test Mode t01 Confi gure UI (User Interface) t02 Error Codes t03 Version Information t04 Vibration Test t05 EEPROM Test t06 UI Test t07 Key Continuity t08 Pump Test t09 Water Level Sensor t10 Temp & Heater t11 Hot Water Test t12 Cold Water Test t13 Tumble Test t14 Spin Test

Description

Allows changing the confi guration of the control for different models.

Checks for any error codes reported by the controls.

Checks the software version.

Tests the washer vibration by spinning to the extra high spin speed as fast as possible. Note: No out of balance detection will be performed here, so the washer will spin up regardless of the out of balance that is placed in the drum.

Checks the memory on the user interface control board, then the memory on the Power Board.

Verifi es all LEDs operate correctly.

Verifi es that each key operates correctly.

Test drain pump.

Fills to all 3 levels; then pumps out water.

Verifi es that both the Thermistor and Heater work.

Verifi es hot water valve turns on/off.

Verifi es cold water valve turns on/off.

Verifi es washer tumbles (i.e., Wash Cycle).

Verifi es washer spins. Note: No out-of-balance detection will be performed here, so the washer will spin up regardless of any out-of-balance condition in the drum.


– 52 –

Test Mode t15 Dispenser Test t16 Bulk Pumps Test t17 Bulk Sensors Test t18 AutoSpin Profi le t19 Bulk Manual Priming t20 Bulk Primed Status

Description

Verifi es the dispenser motor works and can locate all 4 dispenser positions.

Verifi es all the Smart Dispenser Pumps work.

Verifi es all the Smart Dispenser Sensors work.

Tests each spin speed of the washer. Note: No out-of-balance detection will be performed here, so the washer will spin up regardless of any out-of- balance condition in the drum.

Manually initiates the priming of the Smart

Dispenser pumps.

Checks the control status of the prime status of the pumps and allows the user to change/reset the prime status.

– 53 –

The following tables show the diagnostic tests and the button sequence that is required to perform them.

Service Mode Test t01 Confi gure UI Enter

Power t02 Error Codes Enter

Start/

Pause

Power t03 Version Info Enter

Power t04 Vibration

Test

Enter

Power t05 EEProm Test Enter t06 UI Test

Start

Power

Enter t07 Key

Continuity

Power

Enter

Any Button but Power

Power t08 Pump Test Enter

Power t09 Water Level

Sensor

Enter

Start

Displays “confi gure UI”

Sequence

Returns to service mode screen

Displays error codes

Clears highlighted error code from machine


Displays the current version of software


Spins up to 1300 rpm; then goes back to service mode screen

Interrupts and returns to service mode

Displays “test in progress” for a while; then displays UI Memory status

Displays PB status


Lights up LEDs on the left side of UI and VFD; then lights up the right side

LEDs


Begins testing

Beep sounds as button is pressed t10 Temp Sensor and Heater

Start

Start

Power

Enter t11 Hot Water

Valve Test t12 Cold Water

Valve Test

Power

Enter

Power

Enter

Power t13 Tumble Test Enter

Power


Begins running the drain pump

Interrupts draining and returns to service mode

Unit begins to drain. When draining is complete, displays “Tub Empty”

Fills to foam level. Displays “Tub Empty” until fi ll is complete; then shows

“Foam Level”

Fills to normal level. Displays “Foam Level” until fi ll is complete, then shows “Normal Wash Level”

Fills to overfl ow level. Display shows “Normal Wash Level” until fi ll is complete. When overfl ow level is reached, the pump begins to drain out the water.

Drains and returns to service mode

Displays “baseline” and “current” temperature. Unit fi lls with water and gets heated

Drains and returns to service mode screen

Fills with hot water. Display shows “Hot Water On”


Fills with cold water. Display shows “Cold Water On”


Unit tumbles



– 54 –

Service Mode Test t14 Spin Test t15 Dispenser

Test t16 Bulk Pumps

Test t17 Bulk Sensors

Test t18 Auto Spin

Profi le t19 Bulk Manual

Priming

Enter

Start

Start

Start

Power

Enter

Power

Enter

Power

Enter

Enter

Start

Start

Start

Power

Enter

Start

Start

Start

Start

Power t20 Bulk Primed

Status

Enter

Power

Enter

Enter

Enter

Power

Sequence

Displays “estimated” and “current” rpm. Unit begins spinning at 410 rpm

Ramps up to 1050 rpm



Ramps down and returns to service mode screen

Displays “pre-wash” and dispenser moves to position 1

Displays “main detergent” and dispenser moves to position 2

Displays “bleach” and dispenser moves to position 4

Displays “fabric softener” and dispenser moves to position 3

Repeats above sequence, starting with “pre-wash”


Displays “left detergent pump”; water fi lls and primes left detergent

Displays “softener pump” and begins priming

Displays “right det pump” and begins priming

Continues cycling through the bulk pumps


Displays the status of Left Detergent, Softener and Right Detergent


Slowly ramps up to 90, then 120, then 410

Interrupts and returns to service mode screen

Displays “prime left detergent,” “prime softener,” prime right detergent” with one highlighted

Begins priming selected, with water on to rinse it from dispenser drawer

Drains; then returns to service mode screen

Displays “left detergent pump,” “softener pump,” "right detergent pump” with one highlighted

Displays “left det primed status”; choose status “yes” (lines primed) or

“no” (lines not primed)

Returns back to “Bulk Primed Status”


– 55 –

Error Codes

NOTE: It’s important to note error codes should only be used to help identify components which require testing. Never replace a part based solely on an error code. The control can generate a false error if the right conditions exist. Use the code only as a reference and always check the component before replacing.

Error Code

E1 UI EEPROM

E2 Power EEPROM

E4 Thermistor

Short

E5 Thermistor

Open

E6 Pressure

Switch

E7 Slow Fill

E9 Dispenser

Motor

Description

Internal problem with

UI or MC board

Water Temperature

Sensor Problem

Water Level Sensor

Problem

Fill Problem

E8 Drain System Drain Problem

Dispenser Problem

Action

• Replace board as necessary.

•

•

Check integrity of wiring and connections between main control and Thermistor Assembly.

Using ohmmeter, measure Thermistor resistance. If outside expected range, replace Thermistor Assembly.

IF ABOVE STEPS DO NOT CLEAR THE PROBLEM:

• Replace the main control.

•

•

•

Check integrity of wiring and connections between main control and Water Level Sensor.

Check integrity of Water Level Sensor; replace if necessary.

Check drain system.


• Replace the main control.

•

•

•

•

•

•

•

•

Ensure manual water valves are fully open.

Check if water strainers on solenoid valve assembly are clogged.

Check for obstructions inside inlet water hoses.

Ensure solenoid valves do not leak when the valves are deenergized and the washer is powered down.

Measure coil resistance for both valves. If outside range

(1000–1250 ohms at room temp.), replace solenoid valve assembly.


• Replace solenoid valve assembly.

•

•

Ensure pump strainer is clean and free of debris.

Check for obstruction inside the drain hose.

Check pump impeller blades and bearing; if evidence of blade damage or seized bearings are present, replace the pump.

Check the electrical connections at the pump motor and harness.

Measure pump motor resistance. If outside range (9–14 ohms at room temp.), replace the pump.

•

•

•

Check for obstruction in dispenser mechanism and linkages.

Check the electrical connections at the motor feedback switch and in the harness.

Check the electrical connections of water valves in the harness.


• Replace dispenser motor assembly.


– 56 –

Error Code

E10 Motor Comm

Interface

E11 Door Lock

E12 Door Unlock

E13 Door Open

E28 Unexpected

Door Unlock

Detected

E14 Overfl ow Error

E15 Open Circuit

E16 Over Trip

E18 Heatsink Over

Temp

E19 Motor Over

Temp

Description

Communication

Problem Between

Machine Control and

Motor Drive

Door Lock Assembly

Problems

Overfl ow level was reached

•

•

•

Action

Check integrity of wiring and connections between main control and motor drive.

Clear error code and run a cycle.

If fault persists and reappears, replace the Machine

Control.

•

•

Check integrity of wiring and connections between main control and Door Lock mechanism.

Investigate Door Lock mechanism; check door microswitch operation, lock and unlock solenoid continuity and contact integrity; replace Door Lock mechanism if necessary.


Replace the main control.

•

•

•

•

Check valve for any signs of leaks.

Check integrity of Water Level Sensor. Replace if necessary.

Check integrity of wire connections between the Motor Drive

Control and the motor.

Open circuit in any of three motor phases detected

No speed info present and bridge will be turned off immediately

Motor will coast down

Drive will preserve non-zero speed info during the stop check stage

Motor Drive operation above design limits

Clear fault and run cycle. If fault persists and reappears, replace the motor drive.

•

•

Ensure all 4 shipping bolts have been properly removed.

Remove all foreign objects that may be lodged between inner and outer baskets.

• Look for signs of seized bearing(s) on basket and drum motor. Replace components as necessary.

E20 Overload

Current

E21 Overload Power

•

•

Inspect condition and mounting of door gasket. Replace and re-mount as necessary.

Ensure inner basket (drum) can rotate freely.


• Replace motor drive or drum motor.


– 57 –

Error Code

E22 Over Volts

E23 Under Volts

E24 Under Volts

After Start

E25 Power Up

E3 Inverter EEPROM

Fault Event

Description

Motor Drive Internal

Problems

•

E17 ADC Fault Event

E26 LIN Comm Fail There is a problem with the

Communication between the Machine

Control and the User

Interface Control

•

•

•

•

•

•

Action

Measure AC outlet voltage; ensure correct range (120V to

132V AC).

Check electrical connections at the motor drive.

Check harness integrity between main control and motor drive.

Unplug the unit, wait 30 seconds and restart the unit.

If the fault persists and reappears, replace the motor drive.

Check the integrity of the wiring between the Machine

Control Board and the User Interface.

Clear the fault and run the cycle. If fault persists and reappears, replace the Machine Control.

– 58 –

Schematic

– 59 –

Warranty

GE Washer Warranty.

(For customers in the United States)

All warranty service provided by our Factory Service Centers, or an authorized Customer Care

® technician. To schedule service, on-line, visit us at ge.com, or call 800.GE.CARES (800.432.2737).

Please have serial number and model number available when calling for service.

Staple your receipt here.

Proof of the original purchase date is needed to obtain service under the warranty.

For The Period Of: We Will Replace:

One Year

From the date of the original purchase

Any part of the washer which fails due to a defect in materials or workmanship. During this limited one-year warranty, GE will also provide, free of charge, all labor and related service costs to replace the defective part.

Second through

Fifth Year


Second through

Tenth Year


Lifetime of Product


The suspension strut assembly, motor and motor controller if any of these parts should fail due to a defect in materials or workmanship. GE will also replace the washer top panel, front panel or service panel if they should rust under operating conditions. During this additional three-year limited warranty, you will be responsible for any labor or related service costs.

The outer tub and driven pulley if any of these parts should fail due to a defect in materials or workmanship. During this additional eight-year limited warranty, you will be responsible for any labor or related service costs.

The washer basket if it should fail due to a defect in materials or workmanship. During this product lifetime limited warranty, you will be responsible for any labor or related service costs.

What Is Not Covered (in the United States):

■ Service trips to your home to teach you how to use the product.

■ Improper installation, delivery or maintenance.

■ Failure of the product if it is abused, misused, or used for other than the intended purpose or used commercially.

■ Damage after delivery.

■ Replacement of house fuses or resetting of circuit breakers.

■ Damage to the product caused by accident, fire, floods or acts of God.

■ Incidental or consequential damage caused by possible defects with this appliance.

■ Product not accessible to provide required service.

EXCLUSION OF IMPLIED WARRANTIES—Your sole and exclusive remedy is product repair as provided in this Limited

Warranty. Any implied warranties, including the implied warranties of merchantability or fitness for a particular purpose, are limited to one year or the shortest period allowed by law.

This warranty is extended to the original purchaser and any succeeding owner for products purchased for home use within the USA. If the product is located in an area where service by a GE Authorized Servicer is not available, you may be responsible for a trip charge or you may be required to bring the product to an Authorized GE Service location for service. In Alaska, the warranty excludes the cost of shipping or service calls to your home.

Some states do not allow the exclusion or limitation of incidental or consequential damages. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. To know what your legal rights are, consult your local or state consumer affairs office or your state’s Attorney General.

Warrantor: General Electric Company. Louisville, KY 40225

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