Poly Studio X50 User Guide
Poly G7500, your newly purchased video conferencing system, offers an array of capabilities to enhance your meeting experience. With its peripheral cameras and microphones, it's scalable for medium to large integrated rooms. Join meetings seamlessly, share content wirelessly or wired, and enjoy features like automatic camera tracking and noise reduction.
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USER GUIDE 3.5.0 | June 2021 | 3725-86559-007A
Poly Partner Mode
(G7500, Studio X50, and Studio
X30)
Getting Help
For more information about installing, configuring, and administering Poly/Polycom products or services, go to
Polycom Support.
Plantronics, Inc. (Poly — formerly Plantronics and Polycom)
345 Encinal Street
Santa Cruz, California
95060
© 2021 Plantronics, Inc. All rights reserved. Poly, the propeller design, and the Poly logo are trademarks of Plantronics, Inc.
All other trademarks are the property of their respective owners.
Contents
Overview of Poly G7500, Studio X50, and Studio X30 Hardware............................6
LED Status Indicators for the Studio X50 and Studio X30 Systems........................ 9
Users Who Are Blind, Have Low Vision, or Have Limited Vision............................11
1
Contents
2
Before You Begin
Topics:
▪
Audience, Purpose, and Required Skills
▪
Related Poly and Partner Resources
This guide contains overview information, procedures, and references you can use to perform tasks with your video system.
The information in this guide applies to all the following Poly video systems except where noted:
▪ Poly G7500 (model: P011)
▪ Poly Studio X50 (model: P017)
▪ Poly Studio X30 (model: P018)
Audience, Purpose, and Required Skills
This guide is intended for beginning users, as well as intermediate and advanced users, who want to learn more about the features available with the system.
Related Poly and Partner Resources
See the following sites for information related to this product.
▪ The Poly Online Support Center is the entry point to online product, service, and solution support information including Video Tutorials, Documents & Software, Knowledge Base, Community
Discussions, Poly University, and additional services.
▪ The Poly Document Library provides support documentation for active products, services, and solutions. The documentation displays in responsive HTML5 format so that you can easily access and view installation, configuration, or administration content from any online device.
▪ The Poly Community provides access to the latest developer and support information. Create an account to access Poly support personnel and participate in developer and support forums. You can find the latest information on hardware, software, and partner solutions topics, share ideas, and solve problems with your colleagues.
▪ The Poly Partner Network is a program where resellers, distributors, solutions providers, and unified communications providers deliver high-value business solutions that meet critical customer needs, making it easy for you to communicate face-to-face using the applications and devices you use every day.
▪ The Poly Services help your business succeed and get the most out of your investment through the benefits of collaboration.
3
Getting Started
Topics:
▪
▪
Product Overview of Poly Video Systems
▪
▪
Powering the System On and Off
▪
▪
Before you use your system, familiarize yourself with its features and local interface.
Poly Partner Mode Overview
Poly Partner Mode allows you to run third-party conferencing applications on supported Poly video systems. For example, after powering on your system for the first time, you can select Zoom Rooms to place Zoom calls.
Refer to the supported partner documentation for information on using third-party applications:
▪ Zoom Rooms : https://support.zoom.us/hc/en-us
▪ Microsoft Teams Rooms : https://support.office.com/en-us/teams
▪ GoToRoom by LogMeIn : https://support.goto.com/products
▪ StarLeaf : https://support.starleaf.com/
▪ RingCentral Rooms (RCV Rooms) : https://support.ringcentral.com/
▪ Dialpad : https://help.dialpad.com/
Product Overview of Poly Video Systems
Poly G7500, Studio X50, and Studio X30 systems in Partner Mode can seamlessly join meetings using third-party conferencing applications.
Note: Exact features and capabilities can vary between partner applications. See the application’s documentation for information.
Poly G7500 System Features and Capabilities
G7500 systems support the following features:
▪ Peripheral cameras and microphones make the system scalable for medium rooms and up to large integrated rooms
▪ Placing and joining video calls
▪ Sharing wireless and wired content
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Getting Started
▪ Camera tracking technology that can automatically zoom in on the person talking or frame the group of people in the room (depending on the paired camera and system configuration)
▪ Poly NoiseBlockAI, which eliminates background and extraneous sound during calls in common working environments
▪ Polycom Acoustic Fence technology, which enables video conferencing in open workspaces by capturing only the voices in a defined area
▪ HDMI: Single input and dual output
▪ Using a wired or wireless USB mouse as an input device
Poly Studio X50 Features and Capabilities
Studio X50 systems support the following features:
▪ All-in-one collaboration system for huddle rooms and small-to-medium rooms
▪ No need for a separate PC, laptop, or codec to run video-conferencing software
▪ Placing and joining video calls
▪ Sharing wireless and wired content
▪ Built-in 4K camera with ultra-wide 120-degree field of view
▪ Camera tracking technology that automatically frames the group of people in the room
▪ Hi-fidelity, built-in stereo microphones that pick up sound within 7.62 m (25 ft) and use spatial audio for life-like presence and clarity
▪ Poly NoiseBlockAI, which eliminates background and extraneous sound during calls in common working environments
▪ Dual stereo speakers
▪ HDMI: Single input and dual output
▪ Using a wired or wireless USB mouse as an input device
Poly Studio X30 Features and Capabilities
Studio X30 systems support the following features:
▪ All-in-one collaboration system for huddle rooms and small-to-medium rooms
▪ No need for a separate PC, laptop, or codec to run video-conferencing software
▪ Placing and joining video calls
▪ Sharing wireless and wired content
▪ Built-in 4K camera with ultra-wide 120-degree field of view
▪ Camera tracking technology that automatically frames the group of people in the room
▪ High-fidelity, built-in stereo microphones that pick up sound within 4.57 m (15 ft) and use spatial audio for life-like presence and clarity
▪ Poly NoiseBlockAI, which eliminates background and extraneous sound during calls in common working environments
▪ Single mono speaker
▪ HDMI: Single input and output
▪ Using a wired or wireless USB mouse as an input device
5
Getting Started
Overview of Poly G7500, Studio X50, and Studio X30 Hardware
The following figures and tables provide information about hardware features available on your system.
Poly G7500 Hardware
The following figure displays the hardware features on the Poly G7500 system. The table lists each feature numbered in the figure.
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3
4
Poly G7500 Feature Descriptions
Ref. Number
1
Feature
Reset button
LED indicator
Remote control pairing button
Restart button
Feature Description
Resets the Poly G7500 to the factory software version
Indicates the system status
Enables the Bluetooth remote control pairing mode
Restarts your system
Poly Studio X50 Hardware
The following figure displays the hardware features on the Poly Studio X50 system. The table lists each feature numbered in the figure.
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Getting Started
4
5
2
3
Poly Studio X50 Feature Descriptions
Ref. Number
1
Feature
Screen
Microphone array
Camera
Speakers
LED indicators
Feature Description
Protective screen that covers the front of your system
Microphone array that captures audio
Camera with a privacy cover that enables or disables the video input as you choose
Stereo audio output
Indicates the system status and information on the tracked speaker
Poly Studio X30 Hardware
The following figure displays the hardware features on the Poly Studio X30 system. The table lists each feature numbered in the figure.
3
4
Poly Studio X30 Feature Descriptions
Ref. Number
1
2
Feature
Microphone array
LED indicators
Camera
Speaker
Feature Description
Microphone array that captures audio
Indicates the system status and information on the tracked speaker
Camera with a privacy cover that enables or disables the video input as you choose
Mono audio output
Poly Studio X50 and Studio X30 Privacy Cover
The Poly Studio X50 and Studio X30 systems provide a physical cover that you can place over the camera lens to protect your privacy.
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Getting Started
LED Status Indicators
The following figures display the LEDs on your systems. The tables list each LED indicator and its associated status.
LED Status Indicators for the G7500 System
Use the LED on the front right corner of the codec to get information on the state of your system.
G7500 System LED Status Indicators
Indicator Status
Blinking white
Solid white
Solid green
Blinking amber
Powering on
Working normally
In a call
Update in progress
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Getting Started
Indicator
Solid amber
Blinking red
Solid red
Status
Sleeping
Error preventing normal operation
Muted microphone
LED Status Indicators for the Studio X50 and Studio X30 Systems
The system provides an LED light bar above the camera to help you understand the system’s behaviors.
Basic Studio X50 and Studio X30 LED Indicators and Status
Indicator Position
Solid white
Blinking blue
Solid blue for 3 seconds
Blinking green
Solid green
Solid green
All
Twelve in the middle
All
All
All
Four to eight (when in the middle), indicating the tracked speaker or the direction of the camera
Status
Boot initialization in progress
Bluetooth in discovery
Bluetooth paired
Incoming call
Outgoing call
Working
The lights are green with supported applications in the following cases:
▪ Tracking people in group framing and speaker tracking mode
▪ Indicating the direction of the camera that you customize in pan-tilt-zoom (PTZ) mode
Solid amber
Pulsing red
Pulsing green
Solid white for 3 seconds
Solid red
Solid red
Twelve in the middle
Twelve in the middle
Twelve in the middle
Twelve in the middle
All
Four in the middle
Standing by
The system is in sleep mode with no active video output.
Call on hold
Call on hold (by far site)
Saving a preset
Muted microphone
Muted camera. The muted microphone LEDs take precedence and cover the camera mute LEDs.
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Getting Started
Indicator
Pulsing amber
Blinking red
Position
All
All
Status
Firmware update in progress
Error preventing normal operation
Powering the System On and Off
The system turns on when you plug it into a power source. The system doesn’t have a power button, so you must unplug the power cable to power it off.
Note: Don’t power off the system during maintenance activities (for example, while a software update is in progress).
Wake the System
After a period of no activity, the system enters sleep mode (if configured by your administrator). You can wake it using a touch monitor or Poly TC8.
Procedure
» Do one of the following:
▪ If you’re using a touch monitor, tap the primary screen.
▪ If you’re using the TC8, tap the screen.
▪ If you’re using a Poly Trio, tap the screen.
Accessibility Features
Poly products include a number of features for users with limited mobility, hearing, vision, or cognitive ability, as well as for users who are blind or deaf.
Users Who Are Deaf or Hard of Hearing
Your system includes accessibility features for users who are deaf or hard of hearing to use the system.
The following table lists the accessibility features for users who are deaf or hard of hearing.
Accessibility Features for Users Who Are Deaf or Hard of Hearing
Accessibility Feature Description
Visual notifications Status and icon indicators let you know when you have incoming, outgoing, active, or held calls. Indicators also alert you of the device’s status and when features are enabled.
Status indicator lights The system and its microphones use LEDs to indicate some statuses, including if your microphones are muted.
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Getting Started
Accessibility Feature
Adjustable call volume
Description
While in a call, you can raise or lower the volume of the device.
Users Who Are Blind, Have Low Vision, or Have Limited Vision
Your system includes accessibility features for users who are blind, have low vision, or have limited vision to use the system.
The following table lists the accessibility features for users who are blind, have low vision, or have limited vision.
Accessibility Features for Users Who Are Blind, Have Low Vision, or Have Limited Vision
Accessibility Feature
Auto-answering
Ringtones
Join and leave tones
Description
You can enable the phone to auto-answer calls.
An audible tone plays for incoming calls.
The system plays a tone when someone joins or leaves a conference call.
Users with Limited Mobility
Your system includes accessibility features to enable users with limited mobility to use various system features.
The following table lists the accessibility features for users with limited mobility.
Accessibility Features for Users with Limited Mobility
Accessibility Feature
Poly TC8
Auto-answering
Calling from a personal device
Description
The TC8 enables you to control the system and to perform tasks such as placing calls.
You can enable the system to auto-answer calls.
Touch-capable monitor support
With administrator credentials, you can wirelessly access the system web interface from your own device to make calls and manage contacts and favorites.
If you have a touch-capable monitor connected to the system, you can select, swipe, and press the screen to perform functions and activate features.
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Sharing Content
Topics:
▪
Share Content Using an HDMI Connection
To enhance the collaboration experience, you can share documents, graphics, and videos with other participants using a computer.
Share Content Using an HDMI Connection
Share content from your device through an HDMI connection. This method doesn’t require you to connect using a wireless service.
Procedure
» Connect your device to the video system’s HDMI input port.
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Using Device Mode
Topics:
▪
Computer and Cable Requirements
▪
▪
Connect a Windows or MacOS Computer to the System
▪
Adjust the System Audio and Camera Settings
▪
Managing Incoming Calls When in Device Mode
▪
Exit Device Mode and Disconnect Your Computer
Poly Device Mode enables you to use the system’s camera, speaker, microphone, and connected monitors from your computer.
Once you connect the system to your computer with a USB cable, you can control the video system’s camera and audio features using your computer’s third-party conferencing application. For example, instead of using your computer’s camera for Microsoft Teams calls, connect the Studio X30 and use its
4K camera to automatically follow the conversation in the room. You also gain a Poly echo-cancelling microphone and speaker technology during calls.
Computer and Cable Requirements
Your computer and cables must meet the following requirements to use Poly Device Mode.
Operating system requirements:
▪ Windows 10 1803 or later
▪ macOS 10.12 or later
USB cable requirements:
▪ A cable with at least one USB-C connection for the video system
▪ USB 2.0 or USB 3.0 cable (preferred to ensure connection reliability and video and audio quality)
▪ Self-powered USB booster extension cable for connections longer than 2 m (6.6 ft)
Note: Don’t use a cable used for charging devices. A charging cable may not be capable of sending data.
HDMI cable requirements:
▪ HDMI adapter is required if your computer doesn’t have an HDMI port
Access Device Mode
Use the system touchscreen or TC8 to start Device Mode.
Your administrator may configure your system to remain in Device Mode.
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Using Device Mode
Note: If your system is already in Device Mode, the system monitor and TC8 prompt you to connect a
USB and HDMI cable to your computer.
Procedure
» From the right border of your screen, swipe left.. Select Device Mode .
The Device Mode screen appears.
Connect a Windows or MacOS Computer to the
System
To use the video system as an external camera and audio accessory, access Poly Device Mode and connect your computer with a USB cable.
If your system isn’t already in Device Mode, access Device Mode .
Note: ▪ Poly Device Mode isn’t available if your system administrator disables the system USB ports.
▪ Use a cable with at least one USB-C connection for your video system.
▪ If your conferencing application uses echo cancellation, disable that feature.
▪ If you need help, contact your administrator.
Procedure
1.
Connect the USB-C end of the USB cable to the video system’s USB-C port.
2.
Connect the other end of the USB cable to your computer.
The system monitor and the TC8 display a confirmation message.
3. Optional: To display your computer on the video system monitor, connect your computer using the system’s HDMI input port.
Adjust the System Audio and Camera Settings
In Device Mode, you can mute the system, adjust the volume, and adjust camera settings.
Access Device Mode and connect your computer to the system.
Note: The controls on a connected Poly Trio phone don’t work if the system is in Device Mode.
Procedure
1.
To mute the microphones, do one of the following:
▪ In a conference application on your computer, select mute.
▪ On the TC8 or any connected microphone, select Mute .
2.
To adjust the volume, do one of the following:
▪ On the touchscreen or TC8, select Volume and adjust the volume slider.
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Using Device Mode
▪ Adjust the volume from your computer using the computer or conference application settings.
Note: Ensure that you select the correct device when adjusting the volume. Changing the volume alone may not work. You must have selected Studio X50, Studio X30, or G7500 as the audio device.
3.
To configure camera settings: a.
From the right border of the TC8 or the touch screen, swipe left and select Camera
Settings .
b.
Select Camera Control .
▪ Turn Camera Tracking on or off.
▪ Select or set a Preset .
▪ Press + to zoom in or to zoom out.
▪ Press the arrows to tilt up and down or to pan left to right.
Managing Incoming Calls When in Device Mode
If there’s an incoming call, your video system may exit Poly Device Mode. This depends on the partner conferencing application you’re using for the video system.
Exit Device Mode and Disconnect Your Computer
Any camera options you change on the video system with your USB-connected computer revert to their previous settings when you exit Poly Device Mode.
Note: If Poly Device Mode is set as the provider, Exit isn't available.
Procedure
» Do one of the following:
▪ On the video system local interface or TC8 device (if you have one), select Exit .
▪ Unplug the cables connecting your computer and video system. After a short delay, you see the home screen (even if you haven’t selected Exit ).
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Settings
Topics:
▪
▪
Before or during calls, you can adjust the system volume. During calls, you can adjust your camera’s position.
Cameras
Depending on the camera type, you can control the following options:
▪ Adjust near-site (local) camera positions.
▪ Turn tracking on or off.
Adjust an In-Room Camera
To enhance the view of meeting participants, make adjustments to the in-room camera.
If camera tracking is on, camera control is unavailable. Turn tracking off to access camera controls.
You can only make camera adjustments during a call.
With the Studio X50 and Studio X30 systems, you can’t pan or tilt the camera if it’s zoomed all the way out.
Procedure
1.
From the right border of your screen, swipe left.
2.
Go to Camera Settings > Camera Controls .
3.
Press + to zoom in or to zoom out. Press the arrows to tilt up and down or to pan left to right.
4.
To exit the control screen, select Back .
Turn Camera Tracking On or Off
When camera tracking is on, the camera automatically frames the group of people in the room or the current speaker (depending on your camera and how your system is configured).
Procedure
1.
From the right border of your screen, swipe left.
2.
Select Camera Settings .
3.
Select Tracking On or Tracking Off .
Audio Adjustments
You can control several audio settings on the system.
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Adjust the Volume
You can adjust the volume before or during a call.
Procedure
» Use the volume slider on the device controlling your video system.
Settings
17
Troubleshooting
Topics:
▪
Refer to the following topics to help you diagnose and fix problems while using your system.
Poly Device Mode
Use these topics to troubleshoot problems you may encounter using Poly Device Mode.
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