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Cisco IP Phone 8800 Series Multiplatform Phones User Guide
First Published: 2016-01-29
Last Modified: 2021-06-09
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The following information is for FCC compliance of Class A devices: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio-frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful interference, in which case users will be required to correct the interference at their own expense.
The following information is for FCC compliance of Class B devices: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If the equipment causes interference to radio or television reception, which can be determined by turning the equipment off and on, users are encouraged to try to correct the interference by using one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
Modifications to this product not authorized by Cisco could void the FCC approval and negate your authority to operate the product.
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Any Internet Protocol (IP) addresses and phone numbers used in this document are not intended to be actual addresses and phone numbers. Any examples, command display output, network topology diagrams, and other figures included in the document are shown for illustrative purposes only. Any use of actual IP addresses or phone numbers in illustrative content is unintentional and coincidental.
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© 2021 Cisco Systems, Inc. All rights reserved.
C O N T E N T S
C H A P T E R 1
The Cisco IP Phone 8800 Series 1
New and Changed for Firmware Release 11.3(3) 2
New and Changed for Firmware Release 11.3(2) 4
New and Changed for Firmware Release 11.3(1) 6
New and Changed for Firmware Release 11.2(3)SR1 7
New and Changed for Firmware 11.2(3) 7
New and Changed for Firmware Release 11.2(1) 8
New and Changed for Firmware Release 11.1(2) 9
New and Changed for Firmware Release 11.1(1) 10
New and Changed Features for Firmware Release 11.0(1) 10
Change the Viewing Angle of Your Phone 11
Onboard Your Phone with Activation Code 12
Auto Provision Your Phone with Short Activation Code 13
Set a Password on Initial Phone Boot Up 13
Secure the Phone with a Cable Lock 13
User Authentication Control 14
Sign into Your Extension from Another Phone (Extension Mobility) 14
Sign out of Your Extension from Another Phone 14
Sign in to a Phone as a Guest 14
Cisco IP Phone 8800 Series Multiplatform Phones User Guide iii
Contents
Sign Out of a Phone as a Guest 15
Activate or Deactivate Monitoring of the BLF List 16
Configure Monitoring of an Individual Line 17
Remove the Feature Configured on a Line Key 18
Add a Menu Shortcut to a Line Key 19
Remove the Menu Shortcut from a Line Key 19
Softkey, Line, and Feature Buttons 23
Differences Between Phone Calls and Lines 25
Additional Help and Information 27
Find Information About Your Phone 28
View the Customization State on the Phone 29
View the Status Messages on the Phone 31
View 802.1X Transaction Status 31
Factory Reset the Phone from Phone Web Page 32
Identify Phone Issues with a URL in the Phone Web Page 33
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C H A P T E R 2
Get More Information When Your Phone Displays a Provisioning Failure Message 33
Cisco One-Year Limited Hardware Warranty Terms 34
Make a Call with the Dial Assistance List 35
Make a Call with the Speakerphone 36
Assign a Speed-Dial Code from the Phone Screen 37
Make a Call with a Speed-Dial Code 38
Configure a Speed Dial on a Line Key 38
Remove a Speed Dial from a Line Key 38
Use the Line in Focus for Speed-Dial Calls 39
Use the Line in Focus to Check Speed-Dial Calls 39
Dial an International Number 39
Turn On or Turn Off DND Using a Star Code 42
Answer a Coworker's Phone (Call Pickup) 42
Answer a Call Within Your Group (Pickup) 42
Answer a Call Left on Hold for Too Long 43
Cisco IP Phone 8800 Series Multiplatform Phones User Guide v
Contents
Swap Between Active and Held Calls 43
Place a Call on Hold with Call Park 44
Retrieve a Call on Hold with Call Park 44
Park and Unpark a Call with One Line Key 45
Call Park Extension and Status 45
Forward Calls with the Phone Web Page 47
Activate Call Forward All with Feature Activation Code Synchronization 47
Transfer a Call to Another Person 48
Consult Before You Complete a Transfer 48
Conference Calls and Meetings 49
Add Another Person to a Call 49
Conference with a Star Code 49
Toggle Between Phone and Video Display 50
Adjust the Picture-In-Picture Position 50
Video Call Security and Troubleshooting Information 52
Instant Message and Presence Contacts 53
Make a Call to an IM and Presence Contact 53
Page a Group of Phones (Multicast Paging) 54
Answer the Oldest Call First 55
View All Calls on Your Phone 55
Shared Lines on Your Multiplatform Desk Phone 55
Add Yourself to a Call on a Shared Line 55
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C H A P T E R 3
Sign In as a Call Center Agent 56
Sign Out as a Call Center Agent 57
Change Your Status as a Call Center Agent 57
Set a Disposition Code While on a Call Center Call 58
Escalate a Call to a Supervisor 59
Join an Ongoing Call as an Executive 60
Transfer an Ongoing Call to Yourself as an Executive 60
Troubleshooting Executive Calls 60
Initiate a Call On Behalf of an Executive as an Assistant 61
Transfer an Ongoing Call to an Executive as an Assistant 62
Join or Transfer an Ongoing Call to Yourself as an Executive Assistant 62
Troubleshooting Executive-Assistant Calls 62
Mobile Devices and Your Desk Phone 63
Phone Calls with Intelligent Proximity 63
Pair a Mobile Device with Your Desk Phone 63
Switch Connected Mobile Devices 64
Search Your Mobile Contacts on Your Desk Phone 64
View Your Paired Bluetooth Devices 65
Intelligent Proximity for Mobile Phones 65
Intelligent Proximity for Tablets 68
Search for a Contact in the All Directories Screen 71
Search for a Contact in Your BroadSoft Directory 73
Edit Your Contact Type in Your BroadSoft Directory 74
Cisco IP Phone 8800 Series Multiplatform Phones User Guide vii
Contents
C H A P T E R 4
C H A P T E R 5
Manage Your Contacts in the BroadSoft Personal Directory 74
Edit Your BroadSoft Directory Name 76
Edit the Server Name of Your BroadSoft Directory 77
Edit Credentials of Your BroadSoft Directory 77
Edit Credentials of Your LDAP Directory 79
Search for a Contact in Your LDAP Directory 79
Add a New Contact to Your Personal Address Book 80
Add a New Contact to Your Personal Address Book with Phone Web Page 81
Search for a Contact in Your Personal Address Book 81
Call a Contact in Your Personal Address Book 82
Edit a Contact in Your Personal Address Book 82
Remove a Contact from Your Personal Address Book 83
Reverse Name Lookup for Incoming and Outgoing Calls 83
View Calls Logs from BroadWorks XSI Server 86
Clear the Recent Calls List 87
Create a Contact from a Recents Record 88
Your Personal Voicemail Account 91
Set up Voicemail on Your Phone 91
Check Your Personal New Voice Messages 92
Access Your Personal Voicemail 92
Access Your Personal Audio Voicemail 92
Phone Behavior with Voicemail Setting 92
Phone Behavior with Voicemail and Missed Call Configuration Setting 93
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C H A P T E R 6
Voice Messages States of Monitored Voicemail Accounts 94
Access Monitored Voicemail Account Messages 94
Assign a Ring Tone with the Phone Web Page 98
Forward Calls from Your Phone 99
Enable Call Forwarding with the Phone Web Page 100
Turn on Do Not Disturb for a Specific Line 100
Turn on DND from the Phone Web Page 101
Enable Call Waiting from the Phone Web Page 101
Enable Anonymous Call Blocking from the Phone Web Page 102
Add Multiple Locations for a BroadWorks XSI User 104
Set Up an Auto Answer Page 104
Change Wallpaper from the Phone Page 106
Configure the Screen Saver with the Phone Web Interface 107
Add a Logo as a Phone Background 108
Change Wallpaper from the Phone Page 108
Adjust the Phone Screen Brightness 110
Adjust the Backlight Duration 110
Adjust Backlight Timer from the Phone Web Interface 110
Specify an Audio Device for a Call 111
Cisco IP Phone 8800 Series Multiplatform Phones User Guide ix
Contents
Set up the Profile Account 113
Activate Call Filtering as an Executive 114
Deactivate Call Filtering as an Executive 116
Check Assistant List as an Executive 117
Executive Assistant Settings 117
Opt in to or Out of an Executive's Pool as an Assistant 118
Activate or Deactivate Call Filtering as an Executive Assistant 119
Activate Call Diversion as an Executive Assistant 120
Deactivate Call Diversion as an Executive Assistant 121
Check Executive List as an Assistant 122
Troubleshooting Executive Assistant Settings 122
Connect the Phone to a Wireless Network at the First Boot 123
Trigger Wi-Fi Scan with Softkey 123
Turn the Wi-Fi On or Off from the Phone Web Page 124
Turn the Wi-Fi On or Off from Your phone 124
Connect the Phone to a Wi-Fi Manually 125
Connect to a Wi-Fi Network When Your Phone Displays a Connection Failure Message 125
Set Up a Wi-Fi Profile from the Phone 126
Change the Order of a Wi-Fi Profile 129
Scan and Save a Wi-Fi Network 129
View Wi-Fi Status Messages on the Phone 132
Accessibility with Voice Feedback 132
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C H A P T E R 7
Accessories Overview for Cisco IP Phone 8800 Series with Multiplatform Firmware 135
View the Accessories Associated with Your Phone 137
Important Headset Safety Information 137
Upgrade the Headset 500 Series Firmware 144
Cisco Headset 500 Series Setup 144
Replace Your Cisco Headset 500 Series Ear Pads 146
Connect a Standard Headset 148
Bluetooth Wireless Headsets 150
Disconnect a Bluetooth Headset 152
Remove a Bluetooth Headset 152
Swap Headsets While on a Call 152
Adjust the Microphone Gain 153
Specify an Audio Device for a Call 155
Dynamically Select an Audio Path for a Call 156
Cisco IP Phone 8800 Series Multiplatform Phones User Guide xi
Contents
C H A P T E R 8
External Speakers and Microphone 156
Cisco IP Phone Key Expansion Module Setup Overview 157
Key Expansion Module Power Information 158
Key Expansion Module Buttons and Hardware 160
Allocate a Key Expansion Module Type with the Phone Menu 162
Adjust the Screen Brightness 163
Modify a Speed Dial on a Key Expansion Module 163
View the UDI Information of the Key Expansion Module 163
Add Features or Menu Shortcuts to Key Expansion Module Line Keys 164
Remove Features or Menu Shortcuts from Key Expansion Module Line Keys 164
Product Safety and Security 165
Safety and Performance Information 165
Bluetooth Wireless Headset Performance 166
Ways to Provide Power to Your Phone 166
Phone Behavior During Times of Network Congestion 166
Compliance Statements for the European Union 167
RF Exposure Statement for the European Union 168
Compliance Statements for the USA 168
Compliance Statements for Canada 168
Canadian RF Exposure Statement 168
Canadian High-Power Radars Statement 169
Compliance Statements for New Zealand 169
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Cisco IP Phone 8800 Series Multiplatform Phones User Guide
Permit to Connect (PTC) General Warning 169
Compliance Statements for Taiwan 170
Low Power and Visual Warning Notices 170
Compliance Statement for Argentina 171
Compliance Information for Brazil 171
Compliance Statement for Singapore 171
Compliance Information for Japan 172
FCC RF Radiation Exposure Statement 172
FCC Receivers and Class B Digital Statement 172
Cisco Product Security Overview 173
Important Online Information 173
Contents
Cisco IP Phone 8800 Series Multiplatform Phones User Guide xiii
Contents xiv
Cisco IP Phone 8800 Series Multiplatform Phones User Guide
C H A P T E R
1
Your Phone
•
The Cisco IP Phone 8800 Series, on page 1
•
New and Changed Features, on page 2
•
•
Sign into Your Extension from Another Phone (Extension Mobility), on page 14
•
Sign in to a Phone as a Guest, on page 14
•
Coworker Line Status, on page 15
•
Add a Menu Shortcut to a Line Key, on page 19
•
Remove the Menu Shortcut from a Line Key, on page 19
•
•
Buttons and Hardware, on page 21
•
•
Additional Help and Information, on page 27
The Cisco IP Phone 8800 Series
The Cisco IP Phones 8811, 8841, 8845, 8851, 8861, and 8865 deliver easy-to-use, highly-secure voice communications.
Table 1: Cisco IP Phone 8800 Series Major Features
Features
Screen
8811
Grayscale
8841
Color
8845
Color
8851
Color
8861
Color
8865
Color
Cisco IP Phone 8800 Series Multiplatform Phones User Guide
1
Your Phone
Feature Support
Features
USB Ports
Wi_Fi
Bluetooth
Cisco
Intelligent
Proximity
Key Expansion
Modules
0
No
No
8811
0
No
8841
0
No
No
No
0
8845
0
No
Yes
Yes
0
8851
1
No
Yes
Yes
2
8861
2
Yes
Yes
Yes
3
8865
2
Yes
Yes
Yes
3
To use the phone, the phone needs to be connected to a network and configured to connect to a call control system. The phones support many functions and features, depending on the call control system. Your phone might not have all functions available, based on the way your administrator has set up the phone.
Feature Support
This document describes all the features that the device supports. However, not all features may be supported with your current configuration. For information on supported features, contact your service provider or administrator.
New and Changed Features
New and Changed for 11.3(4)
Revisions New and Changed Sections
Updated the topic to mention XMPP user ID or the station name
New and Changed for Firmware Release 11.3(3)
Revision New and Changed Sections
Updated the step on how to add contacts in the topic
Search for a Contact in the All Directories Screen, on page 71
Updated the topic with one prerequisite and another method to add contacts in the personal address book
Add a New Contact to Your Personal Address Book, on page 80
Added the topic about how to add, edit, and delete the contacts in the BroadSoft Personal directory
Manage Your Contacts in the BroadSoft Personal
Updated the topic with the new steps to add a contact
Create a Contact from a Recents Record, on page 88
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Cisco IP Phone 8800 Series Multiplatform Phones User Guide
Your Phone
New and Changed for Firmware Release 11.3(3)
Revision New and Changed Sections
Added the Executive-Assistant calls relevant topics
Check Assistant List as an Executive, on page 117
Check Executive List as an Assistant, on page 122
Updated the Executive-Assistant calls relevant topics
Join an Ongoing Call as an Executive, on page 60
Transfer an Ongoing Call to Yourself as an Executive, on page 60
Troubleshooting Executive Calls, on page 60
Executive Assistant Calls, on page 60
Initiate a Call On Behalf of an Executive as an
Transfer an Ongoing Call to an Executive as an
Join or Transfer an Ongoing Call to Yourself as an
Executive Assistant, on page 62
Troubleshooting Executive-Assistant Calls, on page
Executive Settings, on page 114
Updated the topic to block an anonymous call on the phone
Block an Anonymous Call, on page 102
Added the topic to enable anonymous call blocking from the phone web page
Enable Anonymous Call Blocking from the Phone
Added the topic to enable call waiting on the phone
Enable Call Waiting, on page 101
Added the topic to enable call waiting from the phone web page
Enable Call Waiting from the Phone Web Page, on page 101
Updated the topic to mention the new menu text box
Unavailability
Change Your Status as a Call Center Agent, on page
View Your Recent Calls, on page 85
Updated the topic for the new softkeys of the calls history list
Updated to topic to add the new menu item
Find Information About Your Phone, on page 28
Cisco IP Phone 8800 Series Multiplatform Phones User Guide
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Your Phone
New and Changed for Firmware Release 11.3(2)
New and Changed for Firmware Release 11.3(2)
Revision New and Changed Sections
Added the topics for adding and removing menu shortcuts on line keys
Add a Menu Shortcut to a Line Key, on page 19
Remove the Menu Shortcut from a Line Key, on page
Added the topics for adding and removing menu shortcuts and features on key expansion module line keys
Add Features or Menu Shortcuts to Key Expansion
Remove Features or Menu Shortcuts from Key
Expansion Module Line Keys, on page 164
Added the topic for user authentication control on phone menus
User Authentication Control, on page 14
Added the topic for Activation Code Sync
Activate Call Forward All with Feature Activation
Code Synchronization, on page 47
Updated the existing task to include information on reverse name lookup with local directory
View Calls Logs from BroadWorks XSI Server, on page 86
Added the topic to include the information on parking calls in a dedicated call park extension and call park status
Call Park Extension and Status, on page 45
Added the overview description for phone settings
Phone Settings Overview, on page 98
Updated the directory-related tasks
Search for a Contact in the All Directories Screen, on page 71
Add a New Contact to Your Personal Address Book, on page 80
Add a New Contact to Your Personal Address Book with Phone Web Page, on page 81
Call a Contact in Your Personal Address Book, on page 82
Edit a Contact in Your Personal Address Book, on page 82
Remove a Contact from Your Personal Address Book, on page 83
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Cisco IP Phone 8800 Series Multiplatform Phones User Guide
Your Phone
New and Changed for Firmware Release 11.3(2)
Revision
Updated the tasks for the directory enhancement feature
Updated the tasks of forwarding a call
Updated the topic title
New and Changed Sections
Search for a Contact in the All Directories Screen, on page 71
Search for a Contact in Your BroadSoft Directory, on page 73
Edit Your Contact Type in Your BroadSoft Directory, on page 74
Edit Your BroadSoft Directory Name, on page 76
Edit the Server Name of Your BroadSoft Directory, on page 77
Edit Credentials of Your BroadSoft Directory, on page
Search for a Contact in Your LDAP Directory, on page 79
Make a Call to an IM and Presence Contact, on page
Change Your Presence State, on page 54
Add a New Contact to Your Personal Address Book, on page 80
Add a New Contact to Your Personal Address Book with Phone Web Page, on page 81
Search for a Contact in Your Personal Address Book, on page 81
Call a Contact in Your Personal Address Book, on page 82
Edit a Contact in Your Personal Address Book, on page 82
Remove a Contact from Your Personal Address Book, on page 83
Forward Calls with the Phone Web Page, on page 47
Forward Calls from Your Phone, on page 99
Your Personal Voicemail Account, on page 91
Check Your Personal New Voice Messages, on page
Access Your Personal Voicemail, on page 92
Access Your Personal Audio Voicemail, on page 92
Cisco IP Phone 8800 Series Multiplatform Phones User Guide
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Your Phone
New and Changed for Firmware Release 11.3(1)
Revision
Added the topics for the monitored voicemail with
PLK
Updated the task with a new step to include information on the different user credentials
New and Changed Sections
Voice Messages States of Monitored Voicemail
Access Monitored Voicemail Account Messages, on page 94
Edit Credentials of Your LDAP Directory, on page
Updated the task to include user credentials
Search for a Contact in Your LDAP Directory, on page 79
Update the topics to introduce or mention the LDAP cache mechanism
Search for a Contact in Your LDAP Directory, on page 79
Add the topic to edit user credentials to access the
LDAP directory
Updated the existing topic to include ACD status synchronization
Edit Credentials of Your LDAP Directory, on page
Call Center Features, on page 56
Updated the topic to check the status of a call center agent.
Sign In as a Call Center Agent, on page 56
New and Changed for Firmware Release 11.3(1)
Revision New and Changed Sections
Added new task to support Auto Provisioning with
Short Activation Code.
Updated an existing task to support display UDI feature on phone screen
Auto Provision Your Phone with Short Activation
Find Information About Your Phone, on page 28
Added a task to support Serviceability Enhancement
Messages for Provisioning Failure
Get More Information When Your Phone Displays a
Provisioning Failure Message, on page 33
Added a task to support One-Button Call Park
Park and Unpark a Call with One Line Key, on page
Added a task to support Wi-Fi auto scan
Connect the Phone to a Wireless Network at the First
Added a task to support Wi-Fi auto scan and the Wi-Fi
Scan softkey
Trigger Wi-Fi Scan with Softkey, on page 123
Added a task to support Serviceability Enhancement
Messages for Network Connection Failure
Connect to a Wi-Fi Network When Your Phone
Displays a Connection Failure Message, on page 125
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Cisco IP Phone 8800 Series Multiplatform Phones User Guide
Your Phone
New and Changed for Firmware Release 11.2(3)SR1
Revision
Added a new task to support display UDI on key expansion module screen
New and Changed Sections
Added a new task about how to view the Wi-Fi status on the phone
View Wi-Fi Status Messages on the Phone, on page
View the UDI Information of the Key Expansion
New and Changed for Firmware Release 11.2(3)SR1
Revisions
Added new task to support Activation Code
Onboarding.
New and Changed Sections
Onboard Your Phone with Activation Code, on page
New and Changed for Firmware 11.2(3)
Revisions New and Changed Sections
Added a new task on contact search in multiple directories
Search for a Contact in the All Directories Screen, on page 71
Updated the topic on profile account setup to support resync profile with the SIP credentials or the login credentials
Set up the Profile Account, on page 113
Update the topic to support monitoring phone lines for coworkers
Coworker Line Status, on page 15
Added a new task to support activating and deactivating the monitoring of BLF list
Added a new task to support the configuring the monitoring of an individual line
Activate or Deactivate Monitoring of the BLF List, on page 16
Configure Monitoring of an Individual Line, on page
Added a new task to support removing the feature that is configured on a Line Key
Remove the Feature Configured on a Line Key, on page 18
Added updates to support MPP 88xx 8851/8861 and
8865 Key Expansion Module
Cisco IP Phone Key Expansion Module Setup
Key Expansion Module Buttons and Hardware, on page 160
Key Expansion Module Power Information, on page
Allocate a Key Expansion Module Type with the
Cisco IP Phone 8800 Series Multiplatform Phones User Guide
7
Your Phone
New and Changed for Firmware Release 11.2(1)
Revisions
Add new task to support Wi-Fi management and
Wi-Fi profile
Voice Feedback
New and Changed Sections
Set Up a Wi-Fi Profile from the Phone, on page 126
Set Up a Wi-Fi Profile , on page 128
Turn the Wi-Fi On or Off from the Phone Web Page, on page 124
Turn the Wi-Fi On or Off from Your phone, on page
Connect the Phone to a Wi-Fi Manually, on page 125
Delete a Wi-Fi Profile, on page 128
Change the Order of a Wi-Fi Profile , on page 129
Scan and Save a Wi-Fi Network, on page 129
Accessibility with Voice Feedback, on page 132
Enable Voice Feedback, on page 133
Adjust Voice Speed, on page 133
Adjust Voice Volume, on page 133
New and Changed for Firmware Release 11.2(1)
Revisions
Added a new topic to support multiple locations
(anywhere) for a BroadWorks XSI user
New or Changed Sections
Add Multiple Locations for a BroadWorks XSI User, on page 104
Updated the topic with the new Display recents from option to support XSI call logs improvement
View Your Recent Calls, on page 85
Added a new topic to support XSI call logs improvement
View Calls Logs from BroadWorks XSI Server, on page 86
Updated the topic with the new Missed softkey to support XSI call logs improvement.
Return a Recent Call, on page 87
Added a new topic to support DND and call forward indication for a non-selected line
Silence an Incoming Call, on page 41
Updated the topic with icons for call forwarding and
DND to support DND and call forward indication for a non-selected line
Turn On Do Not Disturb, on page 41
Updated the topic to support XSI caller ID blocking
Added a new topic to support username and password collection on HTTP authentication challenge
Set up the Profile Account, on page 113
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Cisco IP Phone 8800 Series Multiplatform Phones User Guide
Your Phone
New and Changed for Firmware Release 11.1(2)
Revisions
Added a new topic to support audio equalizers to customize audio for handset and headset (acoustic audio)
New or Changed Sections
Updated the menu navigation for ringtone setting to support audio equalizers to customize audio for handset and headset (acoustic audio)
Change the Ringtone, on page 98
Specify an Audio Device for a Call, on page 111
Added new topics to support audio equalizers to customize audio for handset and headset (acoustic audio)
Adjust Sidetone Gain, on page 153
.
Adjust the Microphone Gain, on page 153
Test the Microphone, on page 154
.
Tune the Speaker, on page 154 .
Updated the topic to support screen saver type lock removal
Change the Screen Saver, on page 106
Added new sections to support executive and assistant phones
Executive Assistant Calls, on page 60
Executive Settings, on page 114
Executive Assistant Settings, on page 117
New and Changed for Firmware Release 11.1(2)
Revision
Emergency Call Support
Cisco Headset 531 and Cisco Headset 532
Reverse Name Lookup
Updated Section
Make an Emergency Call, on page 36
Important Headset Safety Information, on page 137
Cisco Headset 500 Series Setup, on page 144
Adjust Your Headset Bass and Treble, on page 145
Adjust Your Headset Microphone Volume, on page 145
Adjust Your Headset Speaker Feedback, on page 145
Test Your Headset Microphone, on page 146
Replace Your Cisco Headset 500 Series Ear Pads, on page
Administrators enable and disable this feature. For information about this feature, see
Reverse Name Lookup for Incoming and Outgoing Calls, on page 83 .
Cisco IP Phone 8800 Series Multiplatform Phones User Guide
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Your Phone
New and Changed for Firmware Release 11.1(1)
New and Changed for Firmware Release 11.1(1)
Revision
Adjust Contrast Slider
Call Recording Support
Call Center Support
Cisco IP Phone 8845 and 8865
Instant Message and Presence Contacts
Presence
Secure Call
Video Calls
XSI Call Logs - Server All Calls menu
Updated Section
Adjust the Phone Screen Brightness, on page 110
Call Center Features, on page 56
Buttons and Hardware, on page 21
Instant Message and Presence Contacts, on page 53
Make a Call to an IM and Presence Contact, on page 53
Change Your Presence State, on page 54
View Your Recent Calls, on page 85
New and Changed Features for Firmware Release 11.0(1)
Revision
Configure a line key to perform a speed dial either with a VID or without a VID
Updated Section
Use the Line in Focus for Speed-Dial Calls, on page 39
Perform a check to confirm whether the call is made with the current focusing line
Use the Line in Focus to Check Speed-Dial Calls, on page
Configure missed call indication on the Phone
Web Page
Phone Behavior with Voicemail Setting, on page 92
Phone Behavior with Voicemail and Missed Call
Configuration Setting, on page 93
To add wallpaper available options are default, download picture, and logo. The new default wallpaper is a monochrome picture
Change Wallpaper from the Phone Page, on page 106
Conference with a Star Code, on page 49
A star code is added to Conference hard key from the phone web page
Logo can be added as phone background
Add a Logo as a Phone Background, on page 108
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Your Phone
Phone Setup
Phone Setup
Your administrator sets up your phone and connects it to the network. If your phone is not set up and connected, contact your administrator for instructions.
Adjust the Handset Rest
If your phone is wall-mounted or if the handset slips out of the cradle too easily, you may need to adjust the handset rest to ensure that the receiver does not slip out of the cradle.
Figure 1: Adjust the Handset Rest
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Remove the handset from the cradle and pull the plastic tab from the handset rest.
Rotate the tab 180 degrees.
Hold the tab between two fingers, with the corner notches facing you.
Line up the tab with the slot in the cradle and press the tab evenly into the slot. An extension protrudes from the top of the rotated tab.
Return the handset to the handset rest.
Change the Viewing Angle of Your Phone
You can change the angle of the phone to eliminate glare on the screen. If your phone has a video camera, you can change the angle to improve the camera view.
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Your Phone
Connect to the Network
Procedure
Step 1
Step 2
Step 3
Step 4
Hold the receiver in the cradle with one hand.
Move the footstand with the other hand to change the angle.
(Optional) Adjust the footstand on the key expansion module and ensure that the phone and key expansion module are stable.
(Optional) Press Self-view to check the camera angle.
Connect to the Network
You need to connect the phone to the network.
• Wired network connection—The phone is plugged into the network with an Ethernet cable.
• Wireless connection—The Cisco IP Phone 8861 and 8865 can connect to a Wireless Access Point using
Wi-Fi.
After connecting the phone to the network, your phone may be set up for:
• Virtual Private Network (VPN)—Your phone connects to a protected network.
• Mobile and Remote Access Through Expressway—If your administrator sets up Mobile and Remote
Access Through Expressway and you connect your phone to the network, it connects to the Expressway server.
Onboard Your Phone with Activation Code
After your phone boots up, you will see a welcome screen where you can enter the activation code. If you don't have an activation code, contact your administrator.
Before you begin
Your administrator provides you with a 16-digit activation code in the form xxxx-xxxx-xxxx-xxxx.
Procedure
Step 1
Step 2
Step 3
Enter your activation code in the field that is provided on the Welcome screen. You don't need to input the hyphen (-) character when entering the code.
Press Continue .
The phone completes the onboarding process automatically.
If an error message displays, enter the code again or contact your administrator for a new code.
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Your Phone
Auto Provision Your Phone with Short Activation Code
Auto Provision Your Phone with Short Activation Code
After your phone boots up, you see a welcome screen where you can enter the activation code. If you don't have the activation code, contact your administrator.
Before you begin
Your administrator provides your activation code:
Procedure
Step 1
Step 2
Step 3
Press pound (#), and enter your activation code in the field that is provided on the Welcome screen.
Press Continue .
The phone completes the provisioning process automatically.
If an error message displays, enter the code again or contact your administrator.
Set a Password on Initial Phone Boot Up
The first time your phone boots up, you may be prompted to set a password. If you are not prompted, your administrator has created a password for you.
Procedure
Step 1
Step 2
Enter your password in the New password and Reenter new password fields.
Press Save .
Secure the Phone with a Cable Lock
You can secure your Cisco IP Phone 8800 Series with a laptop cable lock up to 20 mm wide.
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Take the looped end of the cable lock and wrap it around the object to which you want to secure your phone.
Pass the lock through the looped end of the cable.
Unlock the cable lock.
Press and hold the locking button to align the locking teeth.
Insert the cable lock into the lock slot of your phone and release the locking button.
Lock the cable lock.
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Your Phone
User Authentication Control
User Authentication Control
Your administrator can configure if you require authentication to access phone menus. Your administrator can also customize and turn off the authentication to allow access to all phone menus.
With this feature, whether any phone menu needs authentication is controlled by your administrator. If your administrator configures authentication to access the menu, you need to provide the password and sign in to access the menu.
Sign into Your Extension from Another Phone (Extension
Mobility)
If extension mobility is configured, you can sign into a different phone in your network and have it act the same as your phone. After you sign in, the phone adopts your personal directory number.
Before you begin
Your administrator configures provisioning authority.
Procedure
Step 1
Step 2
Press Sign in .
Enter your username and password, then press Sign in .
The password field allows two input methods: alphanumeric and numeric. While you type in the password, you see the Options softkey on the phone. Use this softkey to change the current password input type. Select
Input all for alphanumeric input and select Input num for numeric entry. Your administrator configures the password input method on the phone web page.
Sign out of Your Extension from Another Phone
Procedure
Press Sign out .
Sign in to a Phone as a Guest
Your phone has a guest account when your administrator enables hoteling on your phone. You can then sign in to a different phone in your network as a guest.
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Your Phone
Sign Out of a Phone as a Guest
Procedure
Step 1
Step 2
Step 3
Press Sign in .
Enter your user ID and password.
The password field uses two types of input methods; alphanumeric and numeric. While you type in the password, you see Options softkey on the phone. You can use this softkey to change the current password input type. Select Input all for alphanumeric input and select Input num for numeric entry.
Press Save .
Note An administrator can set up a phone to make emergency calls. Whenever you sign in as a guest to a registered phone, the phone transfers a request to obtain the location of the phone. The location is sent to the emergency services when you make an emergency call.
Sign Out of a Phone as a Guest
Procedure
Step 1
Step 2
Press Guest Out .
Press Sign Out .
Coworker Line Status
You can set up line keys on your phone to monitor coworkers' lines. This feature is useful if you routinely handle calls for coworkers and need to see if they are available to answer calls. The monitoring line keys function as Busy Lamp Field (BLF) keys. A BLF is an LED that changes color to indicate the status of the monitored line.
The following table describes the LED status:
Table 2: BLF Key LED Status
LED Color
Green
Red
Blinking red
Amber
Meaning
The monitored line is available.
The monitored line is busy.
The monitored line is ringing.
Error in BLF key configuration.
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15
Your Phone
Activate or Deactivate Monitoring of the BLF List
Your administrator performs the necessary setup on the server and for the phone to allow you to monitor the desired lines.
You can configure monitoring on your phone in two ways:
• You can configure monitoring of an individual user's line.
• If your administrator has set up a BLF list for you, you can activate or deactivate monitoring of the entire list. The BLF list is the list of users whose lines you can monitor. The phone monitors each user on a separate line key. The phone assigns available line keys for monitoring, automatically.
With the appropriate configuration, you can use the BLF keys to call the monitored line (speed dial), and to answer incoming calls to the monitored line (call pickup).
When the configuration is complete, the icon in the BLF key label indicates the combination of features configured on the key:
Table 3: Busy Lamp Field Icons
BLF BLF and Speed Dial BLF and Call Pickup BLF, Speed Dial, and Call Pickup
Idle
Alerting
In use
Error
Activate or Deactivate Monitoring of the BLF List
If your administrator has configured a Busy Lamp Field (BLF) list for you, you can activate or deactivate monitoring of the entire BLF list. The phone monitors each user on a separate line key. When you activate monitoring, the phone assigns available line keys in sequence to monitor the BLF list entries.
The phone may use line keys both on the phone and any Key Expansion Module attached to the phone, or only the Key Expansion Module. This is controlled by your administrator.
The BLF list keys function in the same way as individual BLF keys. See
Coworker Line Status, on page 15
for details. When you activate monitoring, the phone starts showing the status of the monitored lines on the
BLF list keys. You can use each BLF list key to call the monitored line (speed dial), and to answer incoming calls to the monitored line (call pickup).
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Your Phone
Configure Monitoring of an Individual Line
Note The sequential order of the users in the BLF list is set by your administrator. The corresponding BLF list keys always maintain this sequential order. You can choose to configure another feature such as speed dial on a
BLF list key at any time. However, it renders the line key unavailable for the BLF list.
Whenever you make any change to line key configurations, the phone redoes the BLF list key assignment taking the change into account. The phone only assigns available line keys, and in the same sequential order, every time. This can result in changes in the positions of BLF list keys.
The phone monitors as many users as possible with the available line keys. You can make more line keys available for monitoring the list by removing features configured on line keys. See
Configured on a Line Key, on page 18
for details.
Before you begin
Your administrator configures the BLF list.
Procedure
Step 1
Step 2
Step 3
Press Applications .
Select User preferences > Attendant console preferences > BLF list .
• When BLF list is set to Show , monitoring is activated. The phone shows the status of the monitored lines on the BLF list keys.
• When BLF list is set to Hide , monitoring is deactivated.
Press Set .
Configure Monitoring of an Individual Line
You can configure a line key to monitor a coworker's line status. When you add speed dial to the configuration, you can use the line key to call the monitored line. When you add call pickup to the configuration, you can use the line key to answer incoming calls to the monitored line. The line key functions as a Busy Lamp Field
(BLF) key. See
Coworker Line Status, on page 15
for details.
You can select any available line key to configure this feature. You can also select any line key that is functioning as a speed-dial key or as a BLF key. Your configuration will override any existing configuration for the key.
If your administrator has configured a BLF list for you, you can only monitor the lines of people who are in the list.
Your phone may already be monitoring the entire list. See
Activate or Deactivate Monitoring of the BLF List, on page 16
for details. You can still configure an individual key to monitor a line. However, the phone will then no longer monitor the line automatically as part of the list. If you remove the individual BLF key configuration, the phone resumes monitoring the line automatically as part of the list. Note that the phone adjusts the BLF list key assignment every time it has to add or remove a line for automatic monitoring. This results in changes in the positions of BLF list keys.
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17
Your Phone
Remove the Feature Configured on a Line Key
Before you begin
• Your administrator performs the necessary setup to allow you to monitor the concerned line.
• Your administrator allows configuring the BLF feature options on line keys.
• The line key on which you want to configure this feature is not configured as an extension.
Procedure
Step 1
Step 2
Step 3
Step 4
Press and hold down the line key for two seconds.
On the Select feature screen, select one of these options:
• If you just want to use the key to monitor a line, select BLF presence .
• If you want to use the key to monitor a line and also speed-dial the monitored line, select BLF + Speed dial .
• If you want to use the key to monitor a line and also answer incoming calls to the monitored line, select
BLF + Call pickup .
• If you want to use the key for all the three functions, select BLF + Speed dial + Call pickup .
Enter the user ID of the person whose line you want to monitor, in the User ID field.
Note You must enter the user ID. The user ID may not be the person's name or extension. Consult your administrator if you need assistance.
If your administrator has configured a BLF list for you, you can select the user whose line you want to monitor from the list: a) Select Search BLF list .
Users whose names appear in grey in the list are ones that your phone is already monitoring on individually configured BLF keys.
b) Select the user whose line you want to monitor.
The user ID appears in the User ID field.
If you select a user who is already monitored on an individually configured key, the new configuration overrides the previous configuration to monitor the user.
Press Save .
Remove the Feature Configured on a Line Key
You can remove the feature configured on a line key.
If your phone is monitoring a Busy Lamp Field (BLF) list, removing the feature configured on a line key makes the line key available for monitoring the BLF list. This can change the positions of BLF list keys. See
Activate or Deactivate Monitoring of the BLF List, on page 16
for details.
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Your Phone
Add a Menu Shortcut to a Line Key
Note You cannot remove some features configured by your administrator.
Procedure
Step 1
Step 2
Step 3
Press and hold down the line key for two seconds.
On the Select feature screen, select None .
When prompted to confirm, press OK .
Add a Menu Shortcut to a Line Key
After you configure a line key with a menu shortcut, you can open the menu with a simple press on the line key.
Before you begin
Your administrator must enable this feature on your phone.
Procedure
Step 1
Step 2
Step 3
Press and hold a line key for two seconds. The available feature list is displayed.
Select Menu shortcut from the list. The available menu list is displayed.
Scroll the list and select the menu you want to add to the line key and press Set .
Remove the Menu Shortcut from a Line Key
Procedure
Step 1
Step 2
Press and hold the line key for two seconds. The available feature list is displayed.
Select None from the list and press Set .
Phone Web Page
You can customize some phone settings with the phone web page, which you access from your computer.
Your administrator gives you the page URL, your user ID, and password.
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19
Your Phone
Speed-Dial Numbers
In the phone web page, you can control features, line settings, and phone services for your phone.
• Phone features include speed dial, do not disturb, and your personal address book.
• Line settings affect a specific phone line (directory number) on your phone. Line settings can include call forwarding, visual and audio message indicators, ring patterns, and other line-specific settings.
If you have a Cisco IP Phone 8800 Key Expansion Module connected to your phone, you can also configure the expansion module buttons for speed dial and other phone services.
The following table describes some specific features that you configure using the phone web page.
Features
Call forward
Description
You specify the number that will receive calls when call forward is enabled on the phone. Use the phone web page to set up more complicated call forward functions, for example, when your line is busy.
Speed dial
Ringtone
Personal directory contact
You assign phone numbers to speed-dial numbers so that you can quickly call that person.
You assign a ringtone to a specific line.
You add a contact to your personal directory with phone web page.
Related Topics
Forward Calls
Speed-Dial Numbers
When you dial a number on your phone, you enter a series of digits. When you set up a speed-dial number, the speed-dial number must contain all the digits you need to make the call. For example, if you need to dial
9 to get an outside line, you enter the number 9 and then the number you want to dial.
You can also add other dialed digits to the number. Examples of additional digits include a meeting access code, an extension, a voicemail password, an authorization code, and a billing code.
The dial string can contain the following characters:
• 0 to 9
• Pound (#)
• Asterisk (*)
• Comma (,)—This is the pause character, and gives a 2 second delay in the dialing. You can have several commas in a row. For example, two commas (,,) represent a pause of 4 seconds.
The rules for dial strings are:
• Use the comma to separate the parts of the dial string.
• An authorization code must always precede a billing code in the speed-dial string.
• A single comma is required between the authorization code and the billing code in the string.
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Your Phone
Buttons and Hardware
• A speed-dial label is required for speed dials with authorization codes and additional digits.
Before you configure the speed dial, try to dial the digits manually at least once to ensure that the digit sequence is correct.
Your phone does not save the authorization code, billing code, or extra digits from the speed dial in the call history. If you press Redial after you connect to a speed-dial destination, the phone prompts you to enter any required authorization code, billing code, or additional digits manually.
Example
To set up a speed-dial number to call a person at a specific extension, and if you need an authorization code and billing code, consider the following requirements:
• You need to dial 9 for an outside line.
• You want to call 5556543 .
• You need to input the authorization code 1234 .
• You need to input the billing code 9876 .
• You must wait for 4 seconds.
• After the call connects, you must dial the extension 56789# .
In this scenario, the speed-dial number is 95556543,1234,9876,,56789# .
Buttons and Hardware
The Cisco IP Phone 8800 Series has two distinct hardware types:
• Cisco IP Phones 8811, 8841, 8851, and 8861—do not have a camera.
• Cisco IP Phones 8845 and 8865—have a built-in camera.
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21
Buttons and Hardware
Figure 2: Cisco IP Phone 8845 Buttons and Hardware
Your Phone
3
4
5
1
2
6
Handset and Handset light strip Indicates whether you have an incoming call (flashing red) or a new voice message (steady red).
Camera
Cisco IP Phone 8845 and 8865 only
Use the camera for video calls.
Programmable feature buttons and line buttons
Softkey buttons
Access your phone lines, features, and call sessions.
Access to functions and services.
Back , Navigation cluster, and
Release
Back Return to the previous screen or menu.
If you press and hold the back button for more than 0.5 secs (long press), you return to the main screen or the call screen. When you are in the settings screens, the long press takes you to the main screen. If you are in one of the call screens, the long press takes you to the call screen.
Hold/Resume , Conference , and Transfer
Navigation cluster Navigation ring and Select button—Scroll through menus, highlight items and select the highlighted item.
Release End a connected call or session.
Hold/Resume held call.
Conference
Transfer
Place an active call on hold and resume the
Create a conference call.
Transfer a call.
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Your Phone
Navigation
7
8
9
Speakerphone
Headset
, Mute , and
Contacts , Applications , and
Messages
Contacts Access personal and corporate directories.
Applications Access call history, user preferences, phone settings, and phone model information.
Messages Autodial your voice messaging system.
Volume button
Speakerphone Toggle the speakerphone on or off. When the speakerphone is on, the button is lit.
Mute Toggle the microphone on or off. When the microphone is muted, the button is lit.
Headset Toggle the headset on or off. When the headset is on, the button islit.
Adjust the handset, headset, and speakerphone volume
(off hook) and the ringer volume (on hook).
Navigation
Use the outer ring of the Navigation cluster to scroll through menus and to move between fields. Use the inner
Select button of the Navigation cluster to select menu items.
Figure 3: Navigation Cluster
If a menu item has an index number, you can enter the index number with the keypad to select the item.
Softkey, Line, and Feature Buttons
You can interact with the features on your phone in several ways:
• Softkeys, located below the screen, give you access to the function displayed on the screen above the softkey. The softkeys change depending on what you are doing at the time. The More ...
softkey shows you that more functions are available.
• Feature and line buttons, located on either side of the screen, give you access to phone features and phone lines.
• Feature buttons—Used for features such as Speed dial or Call pickup , and to view your status on another line.
• Line buttons—Used to answer a call or resume a held call. When not used for an active call, used to initiate phone functions, such as the missed calls display.
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23
Your Phone
Phone Screen Features
Feature and line buttons illuminate to indicate status.
LED Color and State Normal Line Mode: Line Buttons
Green, steady LED
Green, flashing LED
Active call or two-way intercom call, held call, privacy in use
Not applicable
Normal Line Mode: Feature Buttons
Enhanced Line Mode
Active call or two-way intercom call, privacy in use
Held call
Amber, steady LED
Amber, flashing LED
Incoming call, reverting call, one-way intercom call, logged into a Hunt Group
One-way intercom call, logged into a Hunt Group
Not applicable Incoming call, reverting call
Red, steady LED
Red, flashing LED
Remote line in use, Remote line on hold, Do Not Disturb active
Remote line in use, Do Not Disturb active
Not applicable Remote line on hold
Your administrator can set up some functions as softkeys or as feature buttons. You can also access some functions with softkeys or the associated hard button.
Phone Screen Features
The phone screen shows information about your phone such as directory number, active call and line status, softkeys, speed dials, placed calls, and phone menu listings. The screen is made up of three sections: the header row, the middle section, and the footer row.
Figure 4: Cisco IP Phone 8800 Screen
1 At the top of the screen is the header row. The header row displays the phone name, current date and time, as well a number of icons. The icons display when features are active.
The header row can display phone number, XMPP user ID, or phone name according to the setting by your administrator. If you want to change the setting, contact your administrator.
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Cisco IP Phone 8800 Series Multiplatform Phones User Guide
Your Phone
Clean the Phone Screen
2
3
Clean the Phone Screen
Procedure
The middle of the phone screen displays the information associated with the line and feature buttons on the phone.
When you select a line which has more than two registered lines, a black box highlight around the selected line is displayed. There will be no highlight for an active call.
Active and incoming call screen supports more than 21 characters. The Cisco IP Phone can display
15 digits on the phone screen when line is inactive.
The bottom row of the screen contains the softkey labels. Each label indicates the action for the softkey button below the screen.
If your phone screen gets dirty, wipe it with a soft, dry cloth.
Caution Do not use any liquids or powders on the phone because they can contaminate the phone components and cause failures.
Differences Between Phone Calls and Lines
We use the terms lines and calls in very specific ways to explain how to use your phone.
• Lines—Each line corresponds to a directory number or intercom number that others can use to call you.
You have as many lines as you have directory numbers and phone line icons.
• Calls—Each line can support multiple calls. By default, your phone supports two connected calls per line, but your administrator can adjust this number according to your needs.
Only one call can be active at any time; other calls are automatically placed on hold.
Here is an example: If you have two lines and each line supports four calls, then you could have up to eight connected calls at one time. Only one of those calls is active and the other seven are held calls.
USB Ports
Only for Cisco IP Phone 8851 and 8861.
Your phone may have one or more USB ports. Each USB port supports a maximum of five USB devices.
Each device connected to the port is included in the maximum device count, including any Key Expansion
Modules.
For example, your phone can support five USB devices on the side port and five additional standard USB devices on the back port. Many third-party USB products contain more than one USB device, and thus count as more than one device.
If you use a USB hub and remove the USB cable from the phone during an active call, your phone might restart.
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Your Phone
Mobile Device Charging
Related Topics
The Cisco IP Phone 8800 Series
, on page 1
Mobile Device Charging
You can use the USB ports on your phone to charge your mobile device if the device has a USB connection.
The following ports support USB charging:
Your phone continues to charge the mobile device while it is in power saving mode.
When you use your phone to charge your mobile device, the following conditions apply:
• A short delay may occur before charging begins.
• In some situations, your device will not display the charging icon. For example, the icon may not display when the device is fully charged.
• When more than one Cisco IP Phone 8800 Key Expansion Module is attached to your phone, the back
USB port cannot fast-charge the device.
If you unplug your tablet and immediately plug in a USB headset to the phone, a 3-second delay occurs before the phone recognizes the USB headset.
Related Topics
Bluetooth and Your Phone
Bluetooth is supported on Cisco IP Phone 8851 and 8861.
If your phone supports Bluetooth, use a Bluetooth headset and connect your mobile phone or tablet to the phone.
Bluetooth connections work best when you're within 3 to 6 feet (1 to 2 meters) from your phone, but you might be able to be as far away as 66 feet (20 meters). The Bluetooth connection can degrade if you have a barrier (wall, door, window), large metal object, or other electronic devices between your phone and the connected device.
To connect a mobile device or headset to your phone with Bluetooth, start by pairing the device with your phone. You can pair up to three devices. If you try to pair more than three devices, you are prompted to delete one device.
After the headset or mobile device is paired, the phone connects to the headset or mobile device when the headset or mobile device is turned on.
When you pair a device, you can set the Bluetooth mode to Phone, Handsfree or Both. Phone allows you to use only a Bluetooth headset. Handsfree allows you to use only your mobile phone. Both allows you to use both a headset and a mobile phone.
When you use a Bluetooth headset and mobile devices with your phone, keep these things in mind:
• The last Bluetooth headset or mobile device connected with the phone is the default device that the phone uses.
• You can have only one active connection at any time. For example, you can have a Bluetooth headset or a mobile phone active.
• The phone supports one device of each type. For example, you cannot connect two Bluetooth headsets.
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Cisco IP Phone 8800 Series Multiplatform Phones User Guide
Your Phone
Energy Savings
• You can connect one mobile device at any time. For example, if your Bluetooth headset is active, and you connect a mobile phone, the Bluetooth headset disconnects.
• Your Bluetooth device will reconnect if you move back into range, or if it restarts.
Related Topics
Bluetooth Headsets
Pair a Mobile Device with Your Desk Phone
, on page 63
The Cisco IP Phone 8800 Series , on page 1
Energy Savings
Your administrator can reduce the amount of power that the phone screen uses when you're not using your phone. Level of energy-saving that your administrator can set up:
• Power Save—The backlight or screen turns off when the phone has been inactive for a period of time.
Turn On Your Phone
When your phone is powered off to save energy, the phone screen is blank.
Procedure
Press any key to turn on the phone.
Additional Help and Information
If you have questions about the functions available on your phone, contact your administrator.
The Cisco website ( https://www.cisco.com
) contains more information about the phones and call control systems.
• For quick start guides and end-user guides in English, follow this link: https://www.cisco.com/c/en/us/support/collaboration-endpoints/ ip-phone-8800-series-multiplatform-firmware/products-user-guide-list.html
• For guides in languages other than English, follow this link: https://www.cisco.com/c/en/us/support/collaboration-endpoints/ ip-phone-8800-series-multiplatform-firmware/tsd-products-support-translated-end-user-guides-list.html
• For licensing information, follow this link: https://www.cisco.com/c/en/us/support/collaboration-endpoints/ ip-phone-8800-series-multiplatform-firmware/products-licensing-information-listing.html
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Your Phone
Accessibility Features
Accessibility Features
Cisco IP Phones provide accessibility features for the vision impaired, the blind, and the hearing and mobility impaired.
For detailed information about the accessibility features on these phones, see http://www.cisco.com/c/en/us/ support/collaboration-endpoints/unified-ip-phone-8800-series/products-technical-reference-list.html
.
You can also find more information about accessibility at this Cisco website: http://www.cisco.com/web/about/responsibility/accessibility/index.html
Troubleshooting
You may experience issues related to the following scenarios:
• Your phone cannot communicate with the call control system.
• The call control system has communication or internal problems.
• Your phone has internal problems.
If you experience problems, your administrator can help troubleshoot the root cause of the problem.
Find Information About Your Phone
Your administrator may ask for information about your phone. This information uniquely identifies the phone for troubleshooting purposes.
The phone contains all unique device identifier (UDI) information. The UDI is composed of three data elements associated with the phone. The data elements are:
• Product Identifier (PID)
• Version Identifier (VID)
• Serial Number (SN)
You can also find the information about your phone by going to Info > Status > Product Information on the phone web interface.
Procedure
Step 1
Step 2
Press Applications .
Select Status > Product Information .
You can view the following information:
Product name — Name that represents the Cisco IP Phone.
Serial number — Serial number of the Cisco IP Phone.
MAC address —Hardware address of the Cisco IP Phone.
Software version —Version number of the Cisco IP Phone firmware.
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Your Phone
View the Customization State on the Phone
Step 3
Configuration version —Version number of the Cisco IP Phone configuration. This information shows when your administrator has enabled it.
Hardware version —Version number of the Cisco IP Phone hardware.
VID —Version ID of the Cisco IP Phone.
Certificate —Status of the client certificate, which authenticates the Cisco IP Phone for use in the ITSP network. This field indicates if the client certificate is properly installed in the phone.
Customization —For an RC unit, this field indicates whether the unit has been customized or not. Pending indicates a new RC unit that is ready for provisioning. If the unit has already retrieved its customized profile, this field displays the Customization state as Acquired.
Press Exit to return to the Applications screen.
View the Customization State on the Phone
After the RC download from the EDOS server completes, you can view the customization state of a phone on the screen.
Here are the descriptions of the remote customization states:
• Open—The phone has booted for the first time and is not configured.
• Aborted—Remote Customization is aborted due to other provisioning, for example, DHCP options.
• Pending—The phone can not download the profile from the EDOS server.
• Custom-Pending—The phone has downloaded a redirect URL from the EDOS server.
• Acquired—In the profile downloaded from the EDOS server, there is a redirect URL for provision configuration. If the redirect URL download from the provisioning server is successful, this state is displayed.
• Unavailable—Remote customization has stopped because the EDOS server responded with an empty provisioning file and the HTTP response was 200 OK .
Procedure
Step 1
Step 2
Step 3
Press Applications .
Select Status > Product information > Customization .
Press Back .
View the Network Status
Procedure
Step 1 Press Applications .
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Your Phone
View the Phone Status
Step 2 Select Status > Network Status .
You can view the following information:
• Network type —Indicates the type of Local Area Netwrok (LAN) connection that the phone uses.
• Network status —Indicates if the phone is connected to a network.
• IPv4 status —IP address of the phone. You can see information on IP address, Addressing type, IP status,
Subnet mask, Default router, Domain Name Server (DNS) 1, DNS 2 of the phone.
• IPv6 status —IP address of the phone. You can see information on IP address, Addressing type, IP status, Subnet mask, Default router, Domain Name Server (DNS) 1, DNS 2 of the phone.
• VLAN ID —VLAN ID of the phone.
• MAC address —Unique Media Access Control (MAC) address of the phone.
• Host name —Displays the current host name assigned to the phone.
• Domain —Displays the network domain name of the phone. Default: cisco.com
• Switch port link —Status of the switch port.
• Switch port config —Indicates speed and duplex of the network port.
• PC port config —Indicates speed and duplex of the PC port.
• PC port link —Indicates speed and duplex of the PC port.
View the Phone Status
Procedure
Step 1
Step 2
Press Applications .
Select Status > Phone Status > Phone Status .
You can view the following information:
• Elapsed time —Total time elapsed since the last reboot of the system
• Tx (Packets) —Transmitted packets from the phone.
• Rx (Packets) —Received packets from the phone.
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View the Status Messages on the Phone
View the Status Messages on the Phone
Procedure
Step 1
Step 2
Step 3
Press Applications .
Select Status > Status messages .
You can view a log of the various phone statuses since provisioning was last done.
Note Status messages reflect UTC time and are not affected by the timezone settings on the phone.
Press Back .
View the Line Status
Procedure
Step 1
Step 2
Press Applications .
Select Status > Phone status > Line status .
You can view the status of each line on the phone.
View 802.1X Transaction Status
Procedure
Step 1
Step 2
Press Applications .
Select Network configuration > Ethernet configuration > 802.1X authentication > Transaction status .
You can view the following information:
• Transaction status
• Protocol
View the Reboot History
Procedure
Step 1 Press Applications .
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Report All Phone Issues
Step 2 Select Status > Reboot history .
You can view the details of the date and time whenever the phone has rebooted, no matter why the phone rebooted.
Report All Phone Issues
You can use the Problem Reporting Tool (PRT) to collect and send phone logs, and to report problems to your administrator.
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Step 7
Press Applications .
Select Status > Report problem .
Enter the date that you experienced the problem in the Date of problem field. The current date appears in this field by default.
Enter the time that you experienced the problem in the Time of problem field. The current time appears in this field by default.
Select Problem description .
Select a description from the displayed list.
Press Submit .
Factory Reset the Phone from Phone Web Page
You can restore your phone to its original manufacturer settings from the phone web page. After you reset the phone, you can reconfigure it.
Procedure
Enter the URL in a supported web browser and click Confirm Factory Reset
You can enter URL in the format: http://<Phone IP>/admin/factory-reset where:
Phone IP = actual IP address of your phone.
/admin = path to access admin page of your phone.
factory-reset = command that you need to enter in the phone web page to factory-reset your phone.
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Identify Phone Issues with a URL in the Phone Web Page
Identify Phone Issues with a URL in the Phone Web Page
When the phone doesn't work or doesn't register, a network error or any misconfiguration might be the cause.
To identify the cause, add a specific IP address or a domain name to the phone admin page. Then, try to access so that the phone can ping the destination and display the cause.
Procedure
In a supported web browser, enter a URL that consists of your phone IP address and the destination IP that you want to ping. Enter the URL using the format: http:/<Phone IP>/admin/ping?<ping destination>
, where:
<Phone IP> = actual IP address of your phone.
/admin = path to the access admin page of your phone.
<ping destination> = any IP address or domain name that you want to ping.
The ping destination allows only alphanumeric characters, ‘-’, and “_” (underscores). Otherwise the phone shows an error on the web page. If the <ping destination> includes spaces, the phone uses only the first part of the address as the pinging destination.
For example, to ping the 192.168.1.1 address: http://<Phone IP>/admin/ping?192.168.1.1
Lost Phone Connectivity
Sometimes your phone loses its connection to the phone network. When this connection is lost, your phone displays a message.
If you are on an active call when the connection is lost, the call continues. But, you don't have access to all normal phone features because some functions require information from the call control system. For example, your softkeys might not work as you expect.
When the phone reconnects to the call control system, you'll be able to use your phone normally again.
Get More Information When Your Phone Displays a Provisioning Failure Message
If your phone displays the message Verify your provisioning settings or contact your service provider.
, you have a configuration problem. This message will display only immediately after the phone boots up. You will not see this message after the phone is registered to a call server.
This message applies to all MPP Phones.
Procedure
Step 1 Press one of these options:
• Details —display a list of status messages.
• Cancel —return to the main phone screen.
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Your Phone
Cisco One-Year Limited Hardware Warranty Terms
Step 2
Step 3
Note If you cancel a provisioning alert, the phone doesn't show another provisioning alert until the phone has rebooted.
Highlight the relevant status message from the list, and press one of these options:
• Details —display the entire status message.
• Clear —delete the complete message list.
Contact your administrator to help you resolve the issue. If your administrator has given you access, you can also view the messages on the phone web page.
On the phone web page, go to Info > Download Status > Provisioning Status
Cisco One-Year Limited Hardware Warranty Terms
Special terms apply to your hardware warranty and services that you can use during the warranty period.
Your formal Warranty Statement, including the warranties and license agreements applicable to Cisco software, is available on Cisco.com at this URL: https://www.cisco.com/go/hwwarranty .
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C H A P T E R
2
Calls
•
•
•
•
•
•
Forward Calls with the Phone Web Page, on page 47
•
Activate Call Forward All with Feature Activation Code Synchronization, on page 47
•
•
Conference Calls and Meetings, on page 49
•
•
•
Instant Message and Presence Contacts, on page 53
•
Page a Group of Phones (Multicast Paging), on page 54
•
•
Call Center Features, on page 56
•
•
Executive Assistant Calls, on page 60
•
Mobile Devices and Your Desk Phone, on page 63
Make Calls
Your phone works just like a regular phone. But we make it easier for you to make calls.
Make a Call
Use your phone just like any other phone to make a call.
Make a Call with the Dial Assistance List
When you are dialing a number and dial assistance is configured, the dial assistance list shows you suggestions from your directory and call history.
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Make a Call with the Speakerphone
Procedure
Step 1
Step 2
Use the navigation button to highlight a phone number that you see in the dial assistance list.
Press Dial or Call to place the call.
Make a Call with the Speakerphone
Use your speakerphone for hands-free calling. Keep in mind that your coworkers might be able to hear your call too.
Procedure
Step 1
Step 2
Enter a number using the keypad.
Press Speakerphone .
Make a Call with a Headset
Use your headset for hands-free calling that won't disturb your coworker and gives you some privacy.
Procedure
Step 1
Step 2
Step 3
Plug in a headset.
Enter a number using the keypad.
Press Headset .
Make an Emergency Call
Use your phone to make an emergency call, similar to any other call. When you dial the emergency number, your emergency services get your phone number and location so that they can assist you.
Note If your call disconnects, the emergency services can call you back.
Before you begin
Your phone must be set up to obtain your physical location. Emergency services personnel need your location to find you when you make an emergency call.
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Redial a Number
Procedure
Enter the emergency number and lift the handset.
Redial a Number
You can call the most recently dialed phone number.
Procedure
Step 1
Step 2
Step 3
(Optional) Select a line.
Press Redial .
Select the call record from the Placed calls list and press Call .
You can also access the Placed calls list from Information and settings > Recents > Placed calls .
Speed Dial
Speed Dial allows you to press a button, enter a preset code, or select a phone screen item to place a call. You can configure the speed dial from the phone screen and also from the phone web page.
You can edit, delete, and validate a speed-dial code.
Related Topics
, on page 19
, on page 20
Assign a Speed-Dial Code from the Phone Screen
You can configure a speed-dial index from your phone screen. You can also assign a speed-dial code from the phone web page.
Procedure
Step 1
Step 2
Step 3
Step 4
Press Applications
Select Speed dials .
.
Scroll to an unassigned speed-dial index.
Press Edit and do one of the following:
• Enter the name and number.
• Select Option > Select from contact to select a contact from the address book.
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Make a Call with a Speed-Dial Code
Step 5 Press Save .
Make a Call with a Speed-Dial Code
Before you begin
Set up speed-dial codes on the phone web page or from your phone screen.
Procedure
Enter the speed-dial code and press Call .
Configure a Speed Dial on a Line Key
You can press any idle line key on your phone and set up speed dial on it. The speed-dial icon, the name, and the extension number are displayed on your phone screen next to the line key. You can also verify this change by checking the Extended Function field on the web page. After you configure the speed dial on a line key, you can press the line key to modify the speed-dial information and assign a new phone number and name.
You can press the line key that has speed-dial configured to speed dial a number.
You can configure your key expansion module line key as a speed dial key and you can press that line key to speed dial a number. Your administrator configures the key expansion module line key as a speed dial key from the phone web page.
Before you begin
Go to the web page and disable the line key that will become the speed dial key.
Procedure
Step 1
Step 2
Step 3
Press any idle line key on your phone for at least two seconds.
In the Speed-Dial window, add the speed-dial name and phone number to call when you press this line key.
Click Save .
Remove a Speed Dial from a Line Key
You can press a line key on your phone and delete speed dial assigned to it. The speed dial on the line key is removed. Check the phone web page to confirm that the speed dial is removed.
Procedure
Step 1 Press a line key that has a speed dial configured for at least two seconds.
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Use the Line in Focus for Speed-Dial Calls
Step 2 Press Option > Delete in the Speed-Dial window on the phone screen.
Use the Line in Focus for Speed-Dial Calls
You can configure a line key to perform a speed dial either with a Voice Profile ID (VID) or without a VID.
When both are configured, VID has a higher priority. The call is routed to that line.
If a line key is configured without VID, you can configure a speed-dial key to use the line in focus.
Procedure
Step 1
Step 2
Step 3
Configure a speed-dial key without using VID.
Change the focus to the line that you prefer.
Press the speed-dial key to make a call.
The call is made with the line in focus.
If the existing number of calls on the line in focus is equal to the value set in the Call Appearances Per Line field in the phone web page, the speed-dial call is made from the next available line.
Use the Line in Focus to Check Speed-Dial Calls
If a line key is configured without VID, you can perform a check to confirm whether the call is made with the line in focus.
Procedure
Step 1
Step 2
Step 3
Configure a speed-dial key without using VID.
Change the focus to the line that you prefer.
Press the speed-dial key to make a call.
The call is made with the line in focus.
Dial an International Number
You can dial international calls when you prefix the phone number with a plus (+) sign.
Procedure
Step 1 Press and hold star (*) for at least 1 second.
The plus (+) sign is displayed as the first digit in the phone number.
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Secure Calls
Step 2
Step 3
Enter the phone number.
Press Call or wait 10 seconds after the last key press to automatically place the call.
Secure Calls
Your administrator can take steps to protect your calls from tampering by people outside your company. When a lock icon is displayed on your phone during a call, your phone call is secure. Depending upon how your phone is configured, you may have to sign on before you make a call or before a security tone plays over your handset.
Answer Calls
Your Cisco IP Phone works just like a regular phone. But we make it easier for you to answer calls.
Answer a Call
Procedure
Press the flashing red session button. If you have multiple lines on your phone, press the solid red line button first.
Answer Call Waiting
When you're on an active call, you know that a call is waiting when you hear a single beep and the session button flashes red.
Procedure
Step 1
Step 2
Press the session button.
(Optional) If you have more than one call waiting, select an incoming call.
Decline a Call
You can send an active or ringing call to your voicemail system or to a preset phone number.
Procedure
Decline a call by performing one of the following actions:
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Silence an Incoming Call
• Press Decline .
• If you have multiple incoming calls, highlight the incoming call and press Decline .
Silence an Incoming Call
You can silence an incoming call when you are busy and don't want to be disturbed. The phone stops ringing, but you get a visual alert, and, can answer the phone call.
Before you begin
Your administrator configures the Ignore softkey on your phone.
Procedure
Silence the incoming call by any of the methods:
• Press the Ignore softkey. When you press this softkey, the softkey disappears from the phone screen, and is restored again during the next incoming call.
• Press the Volume button down. If you press this button again, the ringer volume decreases.
The ringer volume is restored during the next incoming call.
Turn On Do Not Disturb
Use Do Not Disturb (DND) to silence your phone and ignore incoming call notifications when you need to avoid distractions. However, you will always receive paging and emergency calls, even when DND is turned on.
When you enable DND, your incoming calls forward to another number, such as your voicemail, if it is set up.
When DND is turned on, Do not disturb is displayed in the top bar of the phone screen.
When you enable DND, by default, it affects all lines on your phone. You can also enable DND on a specific line from the Preferences menu.
When a line key has both feature key sync and DND enabled, the DND icon is displayed next to the line key label.
Procedure
Step 1 Press DND to turn on DND.
If the DND softkey is grayed on the phone screen, contact your administrator.
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Turn On or Turn Off DND Using a Star Code
Step 2 Press Clr DND to turn off DND.
Turn On or Turn Off DND Using a Star Code
You can turn on or turn off the do not disturb feature by dialing the respective star codes that are configured for your phone. The administrator enters the star codes in the DND Act Code and DND Deact Code fields respectively on the phone web page.
Procedure
Step 1
Step 2
To turn on DND, dial the star code provided by your administrator.
To turn off DND, dial the star code provided by your administrator.
Answer a Coworker's Phone (Call Pickup)
If you share call handling tasks with your coworkers, you can answer a call that is ringing on a coworker’s phone. First, your administrator has to assign you to at least one call pickup group.
Answer a Call Within Your Group (Pickup)
You can answer a call that rings on another phone within your call pickup group. If multiple calls are available for pickup, you'll answer the call that has been ringing for the longest time.
Procedure
Step 1
Step 2
(Optional) Press the line button.
Press PickUp to transfer an incoming call within your pickup group to your phone.
Mute Your Call
While you are on a call, you can mute the audio so that you can hear the other person, but they cannot hear you.
If you have a video phone, when you mute your audio, your camera continues to transmit video.
Procedure
Step 1 Press Mute .
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Hold Calls
Step 2 Press Mute again to turn mute off.
Hold Calls
Put a Call on Hold
You can put an active call on hold and then resume the call when you're ready. When you place a video call on hold, video transmission is blocked until you resume the call.
Procedure
Step 1
Step 2
Press Hold or Hold .
To resume a call from hold, press Hold or Resume .
Answer a Call Left on Hold for Too Long
Your phone is configured to provide cues that let you know when you have left a call on hold for too long:
• Flashing message indicator on the handset
• Visual notification on the phone screen
• Ringing notification on the phone if a hold reminder is configured with phone web page
Procedure
Press Hold or Resume to resume the held call.
Swap Between Active and Held Calls
You can easily switch between active and held calls.
Procedure
Press the session button for the held call to resume that call and place the other call on hold automatically.
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Call Park
Call Park
You can use your phone to park a call. You can then retrieve the call either from your phone or another phone, such as a phone at a coworker’s desk or in a conference room.
A parked call is monitored by your network so you won't forget about it. If the call remains parked for too long, you hear an alert. You can then answer, decline to answer, or ignore the call on your original phone.
You can also continue retrieving it from another phone.
If you don't answer the call within a certain length of time, it's routed to voicemail or another destination, as set by your administrator.
A parked call occupies one line.
Place a Call on Hold with Call Park
You can park an active call that you answered on your phone and then use another phone in the call control system to retrieve the call.
You can also park a call on your own phone. If so, then you may not hear a recording.
You can park only one call at the call park number.
Before you begin
Your call must be active.
Procedure
Step 1
Step 2
Step 3
Step 4
Press Park .
Your phone plays a recorded message that asks for the number of the parked call.
(Optional) If you have call park configured on a key expansion module, press the call park line key.
Enter the number and press Pound (#) .
(Optional) Communicate the parked number to the person retrieving the call.
Retrieve a Call on Hold with Call Park
You can pick up a parked call from anywhere in your network.
Before you begin
You need the number that was used to park the call.
Procedure
Step 1
Step 2
Step 3
Step 4
Press Unpark .
(Optional) Press the line key that has busy lamp field with call pickup configured to retrieve a call on hold.
(Optional) If you have call park configured on a key expansion module, press the call park line key.
Enter the number where the call is parked followed by Pound (#) .
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Park and Unpark a Call with One Line Key
You can also enter Pound (#) to retrieve the parked call. If you retrieve a call parked on your own phone, you may not need to enter a number.
Park and Unpark a Call with One Line Key
If your administrator has configured a Busy Lamp Field (line status) list with the prk function for you, you can park and unpark active calls. See
Coworker Line Status, on page 15
for the idle and Parked call icons.
This feature doesn't apply to phone Cisco IP Phone 7811.
Before you begin
Activate or Deactivate Monitoring of the BLF List, on page 16
Procedure
Step 1
Step 2
Press the line key that monitors the user to park an active call.
To unpark a call, do one of three things:
• Press the monitored user that displays the parked call.
• Press the extension line key, then press the monitored user that displays the parked call.
• Use the navigation button to focus on the extension line key, then press the monitored user that displays the parked call.
Call Park Extension and Status
Your administrator can configure call park to support parking calls against dedicated call park extensions.
These extensions are used only for call park and are not used for call routing.
Figure 5: Call Park in Call Park Extensions
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Forward Calls
In the above example, the phone is monitoring Park Location1. Your administrator has configured a call park extension, Park Location1. If call park extensions are subscribed successfully, line keys will be assigned for call park function and get the monitored extension status.
The following table shows the call park status and the relevant icon displayed next to the call park extension:
Table 4: Call Park Status and Icons
Icon Status
Idle
Parked
Forward Calls
You can forward calls from any line on your phone to another number. Call forward is phone-line specific.
If a call reaches you on a line where call forwarding is not enabled, the call rings as usual.
If a line is enabled with feature key sync and call forward on it, the call forward icon is displayed next to the line key label.
If your administrator enables the XMPP directory or assigns a station name for the phone, the call forwarding number displays beneath the XMPP user ID or the station name in the phone screen header.
There are three call forwarding services:
• Forward all—Forward all incoming calls to a target phone number.
• Forward busy—Forward an incoming call to a target phone number when the line is busy.
• Forward no answer—Forward an incoming call to a target phone number when the call isn't answered.
Verify that your calls are forwarded by looking for the call forwarding icon in the line label or on the middle top of the phone screen.
Procedure
Step 1
Step 2
Step 3
Press Forward .
Select one of the following call forwarding services:
• Forward all
• Forward busy
• Forward no answer
Do any of the following:
• Enter the target number, to which you want to forward incoming calls from this phone line.
• Press the Contacts softkey and select a contact from your contact directories.
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Forward Calls with the Phone Web Page
Step 4 Press Call to forward all calls to the specified number.
Forward Calls with the Phone Web Page
Use the phone web page to set up your phone to forward calls.
You can also set up call forward on your phone screen.
Before you begin
Your administrator must enable the call forwarding services. Otherwise, the configuration on the phone web page doesn't take effect.
Procedure
Step 1
Step 2
Step 3
On the phone web page, click User Login > Voice > User .
In the Call Forward section, set the Cfwd All , Cfwd Busy , Cfwd No Answer , or combination of them to
Yes , and enter a phone number for each of the call forwarding services that you want to enable:
• Cfwd All / Cfwd All Dest —Forwards all calls.
• Cfwd Busy / Cfwd Busy Dest —Forwards calls only if the line is busy.
• Cfwd No Answer / Cfwd No Ans Dest —Forwards calls only if the line is not answered.
• Cfwd No Answer / Cfwd No Ans Delay —Assigns a response delay time in seconds.
If your administrator disables the feature key synchronization (FKS) and XSI sync for call forwarding on your phone, you can enter the value as number of seconds after which call needs to be forwarded.
If your administrator enables feature key synchronization (FKS) or XSI sync for call forwarding on your phone, you can enter the value as number of rings after which call needs to be forwarded.
The call forwarding settings on the phone web page take effect only when FKS and XSI are disabled.
For more information, consult your administrator.
Click Submit All Changes.
Activate Call Forward All with Feature Activation Code
Synchronization
Your administrator enables a feature activation code that synchronizes the phone with the server to forward all calls. When you activate the feature on the phone, you see a call forwarding icon displayed at the top of the phone screen.
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Transfer Calls
Note The Feature Activation Code Synchronization feature only supports Forward all .
Forward busy and Forward no answer are not supported.
Procedure
Step 1
Step 2
Step 3
Press Forward .
Do any of the following:
• Enter the target number, to which you want to forward incoming calls from this phone line.
• Press Contacts and select a contact from your contact directories.
• Press Redial and select an entry from the Placed calls list.
Press Call to forward all calls to the specified number.
You can clear the call forward all service by pressing Clr fwd .
Transfer Calls
You can transfer an active call to another person.
Transfer a Call to Another Person
When you transfer a call, you can stay on the original call until the other person answers. This gives you an opportunity to talk privately with the other person before you remove yourself from the call. If you don't want to talk, transfer the call before the other person answers.
Procedure
Step 1
Step 2
Step 3
From a call that is not on hold, press Transfer .
Enter the other person's phone number and press Call .
(Optional) Wait until you hear the line ring or until the other person answers the call.
Consult Before You Complete a Transfer
Before you transfer a call, you can talk to the person that you're transferring the call to.
Before you begin
You have an active call that needs to be transferred.
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Conference Calls and Meetings
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
From a call that is not on hold, press Transfer .
When the other person answers, you can talk to them.
(Optional) Press the line key to return to the held call.
(Optional) Press the line key to return to the transfer target phone number.
Press Transfer or Transfer again.
Conference Calls and Meetings
You can talk with several people in a single call. You can dial another person and add them to the call. If you have multiple phone lines, you can join two calls across two lines. The conference ends when all participants hang up.
Add Another Person to a Call
Procedure
Step 1
Step 2
Step 3
From an active call, press Conference .
Enter the phone number for the party you want to add and press Call .
Press Conference again.
Conference with a Star Code
Press the Conference people in a single call.
button only once to combine many active calls into a conference and talk to several
Before you begin
Your administrator has added a star code to the Conference button from the phone web page.
Procedure
Step 1
Step 2
Step 3
Make a call from a line and wait for an answer.
Use the same line to call another number and wait for an answer. You can use the same line to call other numbers.
Press Conference only once.
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Video Calls
All numbers are added to the conference call and you see the star code that represents the conference bridge
URL with one of the active calls.
Video Calls
Cisco IP Phones 8845 and 8865 support video calls with a built-in video camera.
You can make an audio call into a video call by opening your camera shutter.
Make a Video Call
Cisco IP Phones 8845 and 8865 support video calls as long as the person you're calling also has a video phone.
The ring on the outside of the camera controls the shutter.
Procedure
Step 1
Step 2
Step 3
Turn the ring around the camera clockwise to open the shutter.
(Optional) Press Self-view and move the camera up and down to improve the perspective.
Make your call.
Toggle Between Phone and Video Display
If you need to see your phone's desktop while you're on a video call, you can easily switch between the video and the desktop. When you hide the video, it blurs and moves to the background.
Procedure
Step 1
Step 2
Press the Call list softkey to hide the video.
Press the Show video softkey to show the video.
Adjust the Picture-In-Picture Position
When you are on a video call, you can view your incoming and your outgoing video at the same time, which is known as Picture-in-Picture (PiP). Typically, the incoming video displays on the full screen and a small inset screen shows the video from your camera.
When PiP is on, you can move the inset picture to a different quadrant of the screen. You can also change the view so that your camera video displays on the full screen and the inset displays the incoming video.
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Stop Your Video
Procedure
Step 1
Step 2
Press PiP to move the PiP window counterclockwise around your phone screen. Or, use the Navigation ring to move the PiP window.
(Optional) Press Swap to toggle between the full-screen view and the PiP view.
Stop Your Video
When you're on a video call, you can close the shutter to stop video transmission.
When you close the shutter, the person you're talking to won't see you, but they'll still be able to hear you.
Procedure
Step 1
Step 2
Turn the ring around the camera counterclockwise to close the shutter. The phone stops video transmission.
Turn the ring around the camera clockwise to open the shutter. The phone starts video transmission.
Adjust the Camera Exposure
You can adjust the camera exposure for the ambient light in your office. Adjust the exposure to change the brightness of the transmitted video.
Before you begin
The camera shutter must be open.
Procedure
Step 1
Step 2
Step 3
Step 4
Press Applications .
Select User Preferences > Video > Exposure .
Press the Navigation cluster left or right to decrease or increase, the exposure.
The exposure range is 0 to 15, and the default value is 8.
Click Set .
Adjust the Video Bandwidth
During a video call, your video can suddenly stop or lag behind the audio. The lag is often caused by a busy network.
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Video Call Security and Troubleshooting Information
By default, your phone automatically selects a bandwidth setting that balances the audio and video network requirements.
You can configure a fixed bandwidth setting to override the automatic selection, if required for your network conditions. If you configure a fixed bandwidth, select a setting and adjust downwards until there is no video lag.
Procedure
Step 1
Step 2
Step 3
Step 4
Press Applications .
Select User Preferences > Video > Bandwidth allowance .
Choose a bandwidth setting in the Bandwidth allowance screen.
Click Select to set the bandwidth.
Video Call Security and Troubleshooting Information
Your administrator can take steps to protect your video calls from tampering by people outside your company.
If you see the Secure icon displayed during a video call, your administrator has taken steps to ensure your privacy.
When you are in a video call, the video can fail if there is insufficient network bandwidth. The audio continues, but the video stops. If you require the video, hang up, wait a few minutes, and start the call again. If there is still insufficient bandwidth, contact your administrator.
Record a Call
When you're on an active call, you can record it. You might hear a notification tone as you record the call.
During a recording, you see different icons in different recording state. You see the icons on the Calls screen and also on the line key on which you are recording a call.
Table 5: Recording Icons
Icon Meaning
Recording in progress
Recording in progress (8811)
Recording paused
Recording paused (8811)
Before you begin
Your administrator enables your phone with call recording.
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Instant Message and Presence Contacts
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Press Record while on an active call.
(Optional) While recording is in progress, you can press PauseRec to pause the recording.
(Optional) Press ResumeRec to resume the recording.
(Optional) Press StopRec to stop the recording.
Press End Call to end the call.
Instant Message and Presence Contacts
Instant message and presence (IM&P) contacts display their presence information. You can see if the person is available, busy, or unavailable, or if the person does not want to be disturbed.
You use the UC-One Communicator to manage your lists of contacts. Your phone gets your lists of contacts from the UC-One Communicator server.
When you use the phone, the phone sends status information to the UC-One Communicator.
Presence
Your company may use the “UC-One Communicator” service and integrate it with the phone. You can use this service to display the status of your contacts.
On the phone, your status is displayed on the status line of the phone. You see one of the following:
• Available
• Away
• Do Not Disturb
• Offline
For more information on the “UC-One Communicator” service, see the Broadsoft documentation.
Make a Call to an IM and Presence Contact
When you call someone on your IM&P contacts, their presence state is displayed in your call history.
Before you begin
You administrator enables the IM&P directory in the phone.
Procedure
Step 1
Step 2
Press Contacts .
Press Category , if it displays on the phone. Otherwise, skip the step.
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Change Your Presence State
Step 3
Step 4
Step 5
Step 6
Step 7
Select IM&P contacts .
Select a directory.
Select an entry.
The entry shows the status of your contact.
(Optional) Press Select
Press Call .
to view the contact details and press to return to the contacts list.
Change Your Presence State
Because the phone is always available, you need to set your presence manually on the phone.
Before you begin
You administrator enables the IM&P directory in the phone.
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Press Contacts .
Press Category , if it displays on the phone. Otherwise, skip the step.
Select IM&P contacts .
Highlight a directory. For example, Favorite , Non-Group , All contacts , and so on.
Press Presence .
Select your presence from the list.
• Available—You can take a call.
• Away—You have stepped away from the phone for a short time.
• Do not disturb—You don't want to take a call.
• Offline—You are not available to take calls. Typically, you use this presence when you leave the phone for long periods of time.
Page a Group of Phones (Multicast Paging)
Your administrator can configure your phone as a part of a paging group. In a paging group, your phone can automatically answer pages from other Multiplatform phones in the phone system. Each paging group has a unique number associated with it. Your administrator gives you the configured paging group numbers. When your phone is paged, you hear three short beeps. The phone establishes one-way audio between you and the phone that called you. You do not have to accept the page.
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Multiple Lines
Procedure
Dial the number of the paging group.
Multiple Lines
If you share phone numbers with other people, you could have multiple lines on your phone. When you have multiple lines, you have more calling features available to you.
Answer the Oldest Call First
You can answer the oldest call available on all your phone lines, including Hold Reversion and Park Reversion calls that are in an alerting state. Incoming calls always have priority over Held or Park Reversion calls.
When working with multiple lines, you typically press the line button for the incoming call you want to answer.
If you just want to answer the oldest call regardless of line, press Answer .
View All Calls on Your Phone
You can view a list of all your active calls—from all your phone lines—sorted in chronological order, oldest to newest.
The list of all calls is useful if you have multiple lines or if you share lines with other users. The list displays all your calls together.
Shared Lines on Your Multiplatform Desk Phone
You can share a single phone number with one or more of your coworkers. For example, as an administrative assistant, you might be responsible for screening calls for the person that you support.
When you share a phone number, you can use that phone line just like you would any other line, but you should be aware of these special characteristics about shared lines:
• The shared phone number can be configured to appear on a maximum of 35 devices.
• The shared phone number appears on all phones that share the number.
• If your coworker answers the call, the shared line button and the session button are solid red on your phone.
• If you put a call on hold, your line button is solid red and the session button pulses red. Your coworker's line button is also solid red and the session button pulses red.
Add Yourself to a Call on a Shared Line
You or your coworker can join a call on the shared line. Your administrator needs to enable the feature on your phone.
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Call Center Features
If a user with whom you share a line has privacy turned on, you can't see their line settings and you can't add yourself to their call.
Procedure
Step 1
Step 2
Press the line button for the shared line.
Press Barge or BargeSilent .
Call Center Features
Your administrator configures your phone as a call center phone.
Your administrator can enable your phone with Automatic Call Distribution (ACD) features. This phone acts as a call center agent's phone and can be used to trace a customer call, to escalate any customer call to a supervisor in emergency, to categorize contact numbers using disposition codes, and to view customer call details.
Your phone can have ACD status as:
• Sign in
• Sign out
• Available
• Unavailable
• Wrap-up
The initial ACD status is controlled by your administrator in two ways:
• The last local status can be restored as the ACD initial status when the phone boots up, status is changed to "Registered" from "Unregistered" or "Registration failed", or registration destination ip address is changed due to failover, fallback or DNS response is changed.
• The ACD initial status can be obtained from the server.
Sign In as a Call Center Agent
When you're ready to start your work as a call center agent, you sign into the phone and set your status.
Your administrator can set up your phone so that when you sign into the phone, your status is set to Available automatically. In this case, you don't need to manually set the status.
Procedure
Step 1
Step 2
Press AgtSgnIn .
Check your status as a call center agent.
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Sign Out as a Call Center Agent
Step 3
Step 4
Step 5
If the status is Available, the icon steps to manually set the status.
Press Agt status .
Highlight the Available status.
Press Select .
displays beside your phone number. Otherwise, proceed with the next
Sign Out as a Call Center Agent
When you're ready to end your work as a call center agent, change your status and sign out of the phone. After you sign out, you won't receive more call center calls.
If you're on a call and know that you will sign off as soon as the call completes, change your status to Wrap-up .
Procedure
Press AgtSgnOut .
Change Your Status as a Call Center Agent
From time to time, you may need to take a brief break. To do that, change your status so that calls will not ring on your phone.
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Step 7
Step 8
Press Agt status .
Highlight the Unavailable status.
The Unavailable menu text box allows you to add the reason of your unavailability.
If you need, your administrator can hide the text box on the phone from the phone web interface.
Press Select .
Press Agt status .
Highlight the Available status.
Press Select .
Highlight the Wrap-up status.
Press Select .
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Accept a Call Center Call
Accept a Call Center Call
When you sign into the phone as a call center agent and your phone status is set to available, your phone are ready to accept call center calls. Before you answer a call, you see information about the call.
Procedure
Step 1
Step 2
Step 3
When you receive a call, you will see the call information page, press Back to exit and then press Answer to accept it.
Press Call Info to see the call details.
At the end of the call, press End call .
Hold an Agent Call
When you are on a call center call, you can put the caller on hold and return to the call. While the call is held for a long time, you will hear a reminder tone and a ring splash on the phone screen.
Procedure
Step 1
Step 2
Press Hold .
When you are ready to return, select the held call and press Resume .
Set a Disposition Code While on a Call Center Call
You can assign a disposition code to an active customer call or after you set your status to Wrap-up after a call. Disposition codes are quick labels that you apply to call records to describe a call. It is an easy way to label calls and keep track of customer contact history so that no details about the call are missed.
Before you begin
Your administrator enables your phone to add a disposition code.
Procedure
Step 1
Step 2
Press Disp code .
Press Ok .
Trace a Call
You can trace an active call and the last incoming call in any agent status.
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Escalate a Call to a Supervisor
Before you begin
Your administrator enables your phone to trace a call.
Procedure
From an active call or after a call, press Trace .
Escalate a Call to a Supervisor
When you need to escalate a call, you can add your supervisor to a conference call with you and your caller.
Before you begin
Your administrator enables emergency escalation on your phone.
Procedure
Step 1
Step 2
From an active call, press Emergency .
In the Emergency Escalation window, click OK .
You can enter preferred emergency escalation number, or you can leave it empty if you do not have any supervisor preference. You will not see any emergency escalation number.
Executive Calls
If your administrator has configured you as an executive user with a pool of assistants, you and your assistants can share control of your calls as described below:
• When call filtering is enabled, your incoming calls go to your assistants according to the criteria configured by your administrator on the BroadWorks.
You also receive your incoming calls that go to your assistants, if your administrator has enabled call screening for you.
When an assistant answers a call, you no longer see the call on your extension.
• You receive calls that your assistants transfer to you. If you do not answer a transferred call, the call returns to your assistants.
• You can join a call that is in progress with an assistant.
• You can transfer an ongoing call from an assistant to yourself.
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Join an Ongoing Call as an Executive
Join an Ongoing Call as an Executive
Dial the service activation code provided by your administrator, or follow the procedure described below to join an ongoing call.
Before you begin
One of your assistants is engaged in a call on your behalf.
Procedure
Press the Bridge in softkey on your phone.
Transfer an Ongoing Call to Yourself as an Executive
Dial the service activation code provided by your administrator, or follow the procedure described below to transfer an ongoing call to yourself.
Before you begin
One of your assistants is engaged in a call on your behalf.
Procedure
Press Call retrieve on your phone.
Troubleshooting Executive Calls
Cannot Join or Transfer a Call
You can only transfer or join a call if there is only one ongoing call for you.
Executive Assistant Calls
If your administrator has added you to an executive's pool of assistants, and you have opted in to the pool, you share control of the executive's calls with the executive and other assistants in the pool, as described below:
• You can initiate calls on behalf of the executive.
• When call filtering is on, you receive the executives' incoming calls according to the criteria configured by your administrator. When an executive or another assistant answers a call, you no longer see the call on your extension.
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Initiate a Call On Behalf of an Executive as an Assistant
• After you initiate or answer a call, you can transfer the call to the executive. If the executive does not answer a transferred call, the call may return to you.
• You can join a call that is in progress with an executive.
• You can transfer an ongoing call from an executive to yourself.
Initiate a Call On Behalf of an Executive as an Assistant
Dial the service activation code provided by your administrator, or follow the procedure described below to initiate a call on behalf of an executive.
Before you begin
You are in an executive's pool of assistants.
Procedure
Step 1 Do one of the following actions:
• If your administrator has programmed the Assistant function on a line key, press the line key.
• If you do not have the Assistant function on a line key: a.
Press Applications .
b.
Select Assistant .
Step 2
Step 3
Step 4
Step 5
Step 6
Step 7
If your administrator has configured your extension to connect to the XSI BroadWorks server, the Assistant screen displays. In the screen, select Executive List .
If your administrator only enables the feature key synchronization (FKS) on your extension, the screen directly displays the executive list.
The screen shows a list of all executives associated with all the assistant extensions on the phone. It also shows the Opt-in/Opt-out status of the assistant for each executive.
Select the executive on whose behalf you want to initiate a call.
If there are multiple assistant extensions on the phone, the extension with which the selected executive is associated appears at the top.
Press Proxy call .
Enter the number that you want to call.
Press Call .
(Optional) If your administrator has configured your extension to connect to the XSI BroadWorks server, you might receive an incoming call from a SIP proxy. In this case, press Answer to initiate the call to the target.
You can also press Decline to decline the call or press Ignore to silence the call.
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Transfer an Ongoing Call to an Executive as an Assistant
Transfer an Ongoing Call to an Executive as an Assistant
Note You can transfer an ongoing call to an executive if it is the only ongoing call for the executive. If assistants are currently engaged in other calls for the executive, you cannot transfer a call.
Dial the service activation code provided by your administrator, or follow the procedure described below to transfer an ongoing call to an executive.
Before you begin
You are engaged in a call on behalf of an executive.
Procedure
Press the Call push softkey to transfer the call.
You can also transfer the call by using the following method: a) Press the Hold softkey.
b) Press the Call push softkey.
Join or Transfer an Ongoing Call to Yourself as an Executive Assistant
Before you begin
A call is in progress with an executive.
Procedure
Step 1
Step 2
Dial the service activation code provided by your administrator, for initiating calls on behalf of executives, and follow the voice prompts.
When you are prompted to enter the destination number, dial the appropriate service activation code provided by your administrator, for joining or transferring a call to yourself.
Troubleshooting Executive-Assistant Calls
Cannot Join or Transfer a Call
You can only transfer or join an executive's call if there is only one ongoing call for the executive.
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Mobile Devices and Your Desk Phone
Cannot Initiate Multiple Calls On Behalf of Executives
The number of calls that you can initiate in parallel on behalf of executives is limited by your administrator.
Mobile Devices and Your Desk Phone
If you have a mobile phone, you can connect the mobile device to your desk phone. This connection allows you to make and answer phone calls on either the mobile device or the desk phone.
Cisco IP Phone 8851 and 8861 support this feature.
Do not pair two or more Cisco IP Phone 8800 Series desk phones.
Note When your mobile device is connected to the desk phone, the mobile device can't access or use the desk phone contacts. You can't move or copy the desk phone contacts to your mobile device.
Related Topics
Bluetooth Headsets
Phone Calls with Intelligent Proximity
When you use Bluetooth, you can pair your mobile device (phone or tablet) to your desk phone. After you pair and connect the mobile device, your phone displays an additional phone line, which is your mobile line
(your mobile phone number). You can place and receive calls on this mobile line from your desk phone. This ability to use the mobile line on your desk phone is called Intelligent Proximity.
Pair a Mobile Device with Your Desk Phone
After you pair your mobile device to your desk phone, the phone connects to the mobile device when the device is in range. It disconnects from the mobile device when the device is out of range.
If you have both a Bluetooth headset and a mobile device connected, you cannot use the Bluetooth headset to answer the audio from the mobile device.
After the mobile device and phone are connected, you can save your mobile contacts and call history on your desk phone.
Before you begin
Make sure that your mobile device has Bluetooth turned on and that it is discoverable. Check the documentation included with your mobile device if you need help.
Procedure
Step 1
Step 2
Step 3
Step 4
On your desk phone, press Applications
Select Bluetooth > Add Bluetooth device .
.
Select the mobile device from the available devices list to pair.
Verify the passkey on the mobile device.
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Switch Connected Mobile Devices
Step 5
Step 6
Verify the passkey on the desk phone.
(Optional) Choose to make your mobile device contacts and call history available on your desk phone.
Related Topics
Bluetooth and Your Phone , on page 26
The Cisco IP Phone 8800 Series
, on page 1
Switch Connected Mobile Devices
If you have more than one paired mobile device in range of your Cisco IP Phone, you can choose which mobile device to connect.
Procedure
Step 1
Step 2
Step 3
Press Applications .
Select Bluetooth > Devices .
Select a mobile device from the available devices list.
Delete a Mobile Device
You can delete a mobile device, so that it does not automatically connect using Bluetooth.
Procedure
Step 1
Step 2
Step 3
Step 4
Press Applications .
Select Bluetooth .
Select the mobile device in the available devices list.
Select Delete .
Search Your Mobile Contacts on Your Desk Phone
You can search for contacts from your mobile device on your desk phone.
Before you begin
Your mobile phone is paired to your desk phone.
Procedure
Step 1
Step 2
Press Contacts .
Press Category , if it displays on the phone. Otherwise, skip the step.
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View Your Paired Bluetooth Devices
Step 3
Step 4
Step 5
Select your mobile phone from the directory list.
Press Option , then select Search .
Enter the search criteria.
View Your Paired Bluetooth Devices
A paired mobile device displays in the list of paired devices. You'll see this device listed until you unpair it from the desk phone.
Procedure
Step 1
Step 2
Press Applications .
Select Bluetooth > Devices .
Intelligent Proximity for Mobile Phones
You can share your mobile contacts and call history with the desk phone, and move calls between your mobile phone and desk phone. You can also view signal strength and battery level of the mobile device on the desk phone.
Handle an Incoming Mobile Call
Before you begin
Your mobile phone is paired to your desk phone.
Procedure
When a call rings on your mobile phone, do one of these actions on your desk phone:
• Press Answer to answer the call.
• Press Decline to decline the call and send it to your voicemail.
Make a Mobile Call
Before you begin
Your mobile phone is paired to your desk phone.
Procedure
Step 1 Select a mobile line on your desk phone.
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Move a Call Between the Desk Phone and a Mobile Device
Step 2
Step 3
Enter a phone number.
Press Call .
Move a Call Between the Desk Phone and a Mobile Device
You can use your desk phone to move an active call to or from your mobile device.
Before you begin
Your mobile phone is paired to your desk phone.
Procedure
Press Move audio to move a call from your desk phone to your mobile device or in the opposite direction.
Adjust the Mobile Device Volume
Volume controls on your phone and mobile device are synchronized. Synchronization only occurs when there is an active call.
Before you begin
Your mobile phone is paired to your desk phone.
Procedure
Perform one of these options:
• Press Volume volume.
on your desk phone. Press the
• Press the Volume button on your mobile device.
+ to increase the volume or to decrease the
View Your Mobile Contacts on Your Desk Phone
Use your desk phone to view the contacts list on your mobile phone. This is a convenient way to view a contact without accessing your mobile phone.
Before you begin
Before you can use your mobile device with your desk phone, use Bluetooth to pair the two phones. Select the option to share the mobile contacts.
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Save Contacts from Your Mobile Device on Your Desk Phone
Procedure
Step 1
Step 2
Step 3
Press Contacts .
Press Category , if it displays on the phone. Otherwise, skip the step.
Select your mobile phone from the list.
Save Contacts from Your Mobile Device on Your Desk Phone
You can save the contact list from your mobile device to your desk phone. This mobile contact list remains on your desk phone, even if you disconnect or unpair your mobile device.
Before you begin
Your mobile phone is paired to your desk phone.
Your administrator has enabled either the BroadSoft personal directory or the your personal address book.
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Press Contacts .
Press Category , if it displays on the phone. Otherwise, skip the step.
Select your mobile phone.
Highlight the contact that you want to add, press Option , then select Add contact .
The menu label shows the target directory to which you want to add the contact:
• If the menu Add personal address entry displays, you add the contact to the local personal address book.
• If the menu Add BroadSoft personal contact displays, you add the contact to the BroadSoft Personal directory.
Your administrator can change the target directory.
Press Save to add the contact.
Delete Contacts in Your Mobile Device Contact List
You can remove your mobile contacts list from your desk phone. The contacts list on your mobile phone remains intact.
Before you begin
Your mobile phone is paired to your desk phone.
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View Your Mobile Call History on Your Desk Phone
Procedure
Step 1
Step 2
Step 3
Step 4
Press Contacts .
Press Category , if it displays on the phone. Otherwise, skip the step.
Select your mobile phone from the directory list.
Press Option , then select Delete all .
View Your Mobile Call History on Your Desk Phone
You can view on your desk phone the recent calls placed or received from your mobile phone.
Before you begin
Before you can see the mobile call history on your desk phone, use Bluetooth to pair the mobile phone with your desk phone. Select the option to share your mobile call history with your desk phone.
Procedure
On the desk phone, press New Call .
Intelligent Proximity for Tablets
If you have a tablet, you can use Bluetooth to pair the tablet to your desk phone. After pairing, audio from a phone app on the tablet can be played on the desk phone. You can't use as many calling features on your tablet as you can with a mobile phone.
The desk phone supports connections from Android and iOS tablets.
Move the Audio from Your Tablet to Your Desk Phone
Before you begin
Your tablet is paired to your desk phone and you receive a call on the tablet.
Procedure
Step 1
Step 2
On the tablet, set the audio path to use Bluetooth.
Use the headset, handset, or speakerphone to listen to the audio on the phone.
Move the Audio from Your Desk Phone to Your Tablet
Before you begin
Your tablet is paired to your desk phone and you are on a call on the tablet with the audio on the desk phone.
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Procedure
Do one of the following actions:
• Hang up the handset.
• Press Release .
• Answer another call on the desk phone.
Move the Audio from Your Desk Phone to Your Tablet
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C H A P T E R
3
Contacts
•
Search for a Contact in the All Directories Screen, on page 71
•
Corporate Directory, on page 73
•
Personal Address Book, on page 80
•
Reverse Name Lookup for Incoming and Outgoing Calls, on page 83
Search for a Contact in the All Directories Screen
The All directories is the landing page of your contacts. Typically, it automatically retrieves the contacts from your personal address book and Bluetooth-paired phone.
If your target contact is not in the displayed directories, you can perform a manual search in the screen. The search scope covers the following directories (if enabled):
• Personal address book
• BroadSoft directory, including the following subdirectories:
• Enterprise
• Group
• Personal
• Enterprise Common
• Group Common
• LDAP directory
• Bluetooth-paired phone
The manual search operation tries to retrieve the contacts from the directories in the following order:
• Personal address book
• BroadSoft directory
• LDAP directory
• Bluetooth-paired phone
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Search for a Contact in the All Directories Screen
Note Your administrator controls the directories that you can access. If the contact is in a disabled directory, the entry doesn't display in the search results.
From the search results, you can view the contact details, call the contact, or edit the number before making the call. If your administrator enables the personal directory on the phone, you can also add the contact to your personal directory.
Before you begin
Your administrator must enable the all directory search. Otherwise, the All directories screen doesn't display.
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Step 7
Step 8
Press Contacts .
Select the contact already displayed in the screen by using the Navigation cluster.
If you can't find the contact in the screen, proceed with the next step.
Enter the name of the contact that you want to find.
The phone searches for first or last names that include your search string anywhere in the name.
If you search contacts without any keywords, the phone retrieves all contacts.
Press Search .
The search results show both full and partial name matches.
By default, up to 50 records of the contacts display in the phone. Your administrator can set up the maximum number of the contacts.
(Optional) To view a contact's details, highlight the contact in the search results, and press Details .
(Optional) To add a contact to the target directory on the phone, follow these steps: a) While viewing the contact details, press Option .
b) Select Add contact .
The menu label shows the target directory to which you want to add the contact:
• If the menu Add personal address entry displays, you add the contact to the local personal address book.
• If the menu Add BroadSoft personal contact displays, you add the contact to the BroadSoft Personal directory.
Your administrator can change the target directory.
If you don't see the Add contact option, contact your administrator.
c) Enter the contact details and press Save .
(Optional) To call a contact, highlight the contact in the search results, and press Call .
(Optional) To change the number to be dialed and then make a call to a contact, follow these steps:
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Contacts
Corporate Directory a) Highlight the contact in the search results, and press Edit call .
b) Edit the number as necessary.
c) Press Call .
Related Topics
Search for a Contact in Your Personal Address Book , on page 81
Search for a Contact in Your BroadSoft Directory , on page 73
Search for a Contact in Your LDAP Directory
, on page 79
Search Your Mobile Contacts on Your Desk Phone , on page 64
Corporate Directory
You can look up a coworker's number from your phone, which makes it easier to give them a call. Your administrator sets up and maintains the directory.
Your phone supports three types of corporate directories—Lightweight Directory Access Protocol (LDAP)
Directory, Broadsoft Directory, and a Cisco XML Directory.
Broadsoft Directory
You can search and view your personal, group, and enterprise contacts in your Broadsoft Directory, which makes it easier to give them a call. Your administrator configures the Broadsoft Directory in your phone. This application feature uses BroadSoft's Extended Services Interface (XSI).
Search for a Contact in Your BroadSoft Directory
Before you begin
• Your administrator enables the BroadSoft XSI services.
• Your administrator enables the BroadSoft directories and sets up the directories properly.
• Your administrator enables the Browse Mode for the directories.
When this mode is enabled, a preload operation will start automatically to retrieve all the contacts from the directory.
Procedure
Step 1
Step 2
Step 3
Press Contacts .
Press Category , if it displays on the phone. Otherwise, skip the step.
Select a BroadSoft directory. The default names are:
• Enterprise
• Group
• Personal
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Edit Your Contact Type in Your BroadSoft Directory
Step 4
Step 5
Step 6
Note
• Enterprise Common
• Group Common
When your administrator disables the directory individual mode, the phone only displays BroadSoft directory .
After you enter the directory, wait until the preload operation is complete. You can press Cancel to stop the preload operation.
Press Option , then select Search .
If your administrator disables the directory browse mode, you can find the Search softkey displayed on the phone instead.
Select a search criteria.
• In BroadSoft Enterprise or Group directory, search a contact by Last Name, First Name, User ID, Number,
Extension, Mobile phone, Department, or Email address.
• In BroadSoft Enterprise Common, Group Common, or Personal directory, search a contact by Name or
Number.
Enter your search criteria, and press Search .
Edit Your Contact Type in Your BroadSoft Directory
Before you begin
Your administrator disables the directory individual mode for the BroadSoft XSI service.
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Step 7
Press Contacts .
Press Category , if it displays on the phone. Otherwise, skip the step.
Highlight the BroadSoft directory .
Press Option .
Select Edit settings .
Select the Type field.
You can select Enterprise, Group, Personal, Enterprise Common, or Group Common as your BroadSoft
Directory contact type.
Press Save to apply the change.
Manage Your Contacts in the BroadSoft Personal Directory
You can add, edit, or delete contacts in the BroadSoft Personal directory.
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Manage Your Contacts in the BroadSoft Personal Directory
Before you begin
• Your phone connects to the BroadSoft XSI service.
• Your administrator enables the BroadSoft Personal directory.
• Your administrator sets the BroadSoft Personal directory as the target directory to store new contacts.
• Your administrator enables the directory browse mode.
When this mode is enabled, a preload operation will start automatically to retrieve all the contacts from the directory.
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Press Contacts .
Press Category , if it displays on the phone. Otherwise, skip the step.
To add a contact in the BroadSoft Personal directory, do the following: a) Select the BroadSoft Personal directory. The default name is Personal .
Note If your administrator disables the directory individual mode, the phone displays the menu item
BroadSoft directory instead, select it.
b) Wait for the preload operation to be completed or press Cancel to stop the preload operation.
If your administrator disables the directory browse mode, the menu Search personal directory displays instead. Enter your search criteria, and press Search .
c) Press Option , and then select Add .
d) Enter details of the contact.
e) Press Save .
To add a contact from other directories (if enabled) to the BroadSoft Personal directory: a) Select the All directories, the BroadSoft directory, the LDAP directory, the personal address book, or the
Bluetooth-paired device.
b) Search for a contact that you want to add.
c) Highlight the contact.
d) Press Option , and then select Add contact .
e) Enter details of the contact.
f) Press Save .
To edit a contact in the BroadSoft Personal directory, do the following: a) Select the BroadSoft Personal directory. The default name is Personal .
Note If your administrator disables the directory individual mode, the phone displays the menu item
BroadSoft directory instead, select it.
b) Wait for the preload operation to be completed or press Cancel to stop the preload operation.
If your administrator disables the directory browse mode, the menu Search personal directory displays instead. Enter your search criteria, and press Search .
c) Highlight the contact that you want to edit.
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Edit Your BroadSoft Directory Name
Step 6 d) Press Option , and then select Edit .
You can also press the Select button of the Navigation cluster to edit the contact.
e) Edit details of the contact.
f) Press Save .
To delete a contact from the BroadSoft Personal directory, do the following: a) Select the BroadSoft Personal directory. The default name is Personal .
Note If your administrator disables the directory individual mode, the phone displays the menu item
BroadSoft directory instead, select it.
b) Wait for the preload operation to be completed or press Cancel to stop the preload operation.
If your administrator disables the directory browse mode, the menu Search personal directory displays instead. Enter your search criteria, and press Search .
c) Highlight the contact that you want to delete.
d) Press Option , and then select Delete .
Edit Your BroadSoft Directory Name
When your administrator disables the directory individual mode, the phone only displays BroadSoft directory .
When your administrator enables the directory individual mode, the phone displays all enabled directories with default or customized names. The default names are:
• Enterprise
• Group
• Personal
• Enterprise Common
• Group Common
Note Only the directory that is enabled by your administrator can display in the Directories screen.
Procedure
Step 1
Step 2
Step 3
Press Contacts .
Press Category , if it displays on the phone. Otherwise, skip the step.
Do one of the following actions:
• Highlight the BroadSoft directory .
• Highlight one of the configured directories.
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Edit the Server Name of Your BroadSoft Directory
Step 4
Step 5
Step 6
Step 7
Press Option .
Select Edit Settings .
Edit the Directory Name field.
Press Save to apply the change.
Edit the Server Name of Your BroadSoft Directory
When your administrator disables the directory individual mode, the phone only displays BroadSoft directory .
When your administrator enables the directory individual mode, the phone displays all enabled directories with default or customized names. The default names are:
• Enterprise
• Group
• Personal
• Enterprise Common
• Group Common
Note Only the directory that is enabled by your administrator can display in the Directories screen.
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Step 7
Press Contacts .
Press Category , if it displays on the phone. Otherwise, skip the step.
Do one of the following actions:
• Highlight the BroadSoft directory .
• Highlight one of the configured directories.
Press Option .
Select Edit Settings .
Edit the Host Server field.
Press Save to apply the change.
Edit Credentials of Your BroadSoft Directory
When your administrator disables the directory individual mode, the phone only displays BroadSoft directory .
When your administrator enables the directory individual mode, the phone displays all enabled directories with default or customized names. The default names are:
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LDAP Directory
• Enterprise
• Group
• Personal
• Enterprise Common
• Group Common
Note Only the directory that is enabled by your administrator can display in the Directories screen.
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Step 7
Step 8
Press Contacts .
Press Category , if it displays on the phone. Otherwise, skip the step.
Do one of the following actions:
• Highlight the BroadSoft directory .
• Highlight one of the configured directories.
Press Option .
Select Edit Settings .
(Optional) Set the Authentication type to Login credentials or SIP credentials .
Enter the user credentials based on the authentication type.
• Login credentials: edit the User ID and Password fields.
• SIP credentials: edit the SIP auth ID and SIP password fields.
Press Save to apply the change.
LDAP Directory
The Cisco IP Phone supports Lightweight Directory Access Protocol (LDAP) v3. You can search for a specified
LDAP directory for a name, phone number, or both. LDAP-based directories, such as Microsoft Active
Directory 2003 and OpenLDAP-based databases, are supported.
To access the LDAP directory on the phone, enter your user credentials at least once. Your administrator can set up your user credentials on the phone administration web page. Once you successfully access the LDAP directory, the phone saves the user credentials. Next time, you can skip the user login procedure. The phone can save the user credentials for the host users or guest users. These users normally sign in to the phone through the Flexible Seating or the Extension Mobility feature.
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Edit Credentials of Your LDAP Directory
Edit Credentials of Your LDAP Directory
When you access the LDAP directory on the phone, you might be prompted to enter your user credentials.
You can edit the credentials in advance to bypass the sign-in procedure. You can also change the LDAP account by editing the user credentials.
The phone saves the credentials for different types of users. For example, the users who sign into the phone with the Flexible Seating or Extension Mobility feature. After you switch a user on the phone, the phone retains the user's credentials. Therefore, you can still access the LDAP directory without the need to sign in.
Before you begin
Your administrator enables the LDAP directory.
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Press Contacts .
(Optional) Press Category .
If your administrator disables the directory browse mode, the softkey doesn't display on the phone.
Highlight the LDAP directory.
By default, the directory name is “Corporate directory (LDAP)”.
Press Option , then select Edit settings .
Enter the user credentials.
The displayed fields are different according to the authentication method selected by your administrator:
• If the authentication method is “Simple”, the phone prompts the Client DN and Password credentials.
• If the authentication method is “DIGEST-MD5”, the phone prompts Username and Password credentials.
Press Save to save the credentials.
Search for a Contact in Your LDAP Directory
Before you begin
Your administrator enables the LDAP directory.
Procedure
Step 1
Step 2
Step 3
Press Contacts .
Press Category , if it displays on the phone. Otherwise, skip the step.
Select the LDAP directory.
By default, the directory name is “Corporate directory (LDAP)”.
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Contacts
Personal Address Book
Step 4
Step 5
Step 6
Step 7
(Optional) If prompted, sign in with your user credentials.
The phone prompts one of the following credentials to access the LDAP directory:
• Client DN and Password
• Username and Password
For more information, contact your administrator.
If the local cache on the phone contains the user credentials, you skip the user sign-in procedure automatically.
When you enter the directory, the phone might start to retrieve all the contacts from the directory.
(Optional) Press Cancel to stop the auto loading.
Press Option , and then select one of the following methods:
• Simple search : You can search by last name and first name of a contact.
• Advanced search : You can search by last name, first name, and telephone number of a contact.
Enter your search criteria, and then press Search .
Personal Address Book
Add a New Contact to Your Personal Address Book
Before you begin
Your administrator must enable the personal address book on the phone. Otherwise, the menu item Personal address book doesn't display.
You administrator has set the personal address book as the target directory that stores the new contacts.
Procedure
Step 1
Step 2
Step 3
Step 4
Press Contacts .
Press Category , if it displays on the phone. Otherwise, skip the step.
To add a contact in your personal address book.
a) Select Personal address book .
b) Press Add .
c) Enter a name and at least one phone number.
d) (Optional) Select a custom ringtone for the contact.
e) Press Save to add the contact.
To add a contact from other directories to your personal address book.
a) Select the All directories, the BroadSoft directory, the LDAP directory, or the Bluetooth-paired device.
b) Search for a contact that you want to add.
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Add a New Contact to Your Personal Address Book with Phone Web Page c) Highlight the contact.
d) Press Option , and then select Add contact .
e) Enter a name and at least one phone number.
f) (Optional) Select a custom ringtone for the contact.
g) Press Save to add the contact.
Related Topics
Search for a Contact in the All Directories Screen , on page 71
Search for a Contact in Your BroadSoft Directory , on page 73
Search for a Contact in Your LDAP Directory
, on page 79
Search Your Mobile Contacts on Your Desk Phone , on page 64
Add a New Contact to Your Personal Address Book with Phone Web Page
Before you begin
Your administrator must enable the personal address book on the phone. Otherwise, the Personal address book menu doesn't display.
Procedure
Step 1
Step 2
Step 3
Step 4
On the phone web page, select User Login > Personal Directory .
Click Add to Personal Directory .
Add name and related number or numbers. The number contains work number, mobile number, and home number.
Click Submit All Changes .
Search for a Contact in Your Personal Address Book
Before you begin
You administrator must enable the personal directory feature on the phone. Otherwise, the Personal address book menu doesn't display.
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Press Contacts .
Press Category , if it displays. Otherwise, skip the step.
Select Personal address book .
Select Option > Search .
Enter the address entry to search for. The matched contacts will display on the phone.
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Contacts
Call a Contact in Your Personal Address Book
You can only search by name (case insensitive). Search by number is not supported.
Call a Contact in Your Personal Address Book
Before you begin
Your administrator must enable the personal directory feature on the phone. Otherwise, the Personal address book menu doesn't display.
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Press Contacts .
Press Category , if it displays. Otherwise, skip the step.
Select Personal address book and search for an entry.
Highlight the personal address book entry that you want to dial.
Press Call .
Related Topics
Search for a Contact in Your Personal Address Book
, on page 81
Edit a Contact in Your Personal Address Book
Before you begin
Your administrator must enable the personal directory feature on the phone. Otherwise, the Personal address book menu doesn't display.
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Step 7
Press Contacts .
Press Category , if it displays on the phone. Otherwise, skip the step.
Select Personal address book and search for an entry.
Highlight the entry you want to change.
Press Select .
Modify the entry information.
Press Save .
Related Topics
Search for a Contact in Your Personal Address Book
, on page 81
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Remove a Contact from Your Personal Address Book
Remove a Contact from Your Personal Address Book
Before you begin
Your administrator must enable the personal directory feature on the phone. Otherwise, the Personal address book menu doesn't display.
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Press Contacts .
Press Category , if it displays. Otherwise, skip the step.
Select Personal address book .
Search for the contact that you want to remove.
Highlight the address entry of the contact and press Option > Delete to delete the entry.
Related Topics
Search for a Contact in Your Personal Address Book , on page 81
Reverse Name Lookup for Incoming and Outgoing Calls
Reverse name lookup searches for the name of a number in an incoming, outgoing, conference, or transferred call. The reverse name lookup acts when the phone cannot find a name using the service provider directory,
Call History, or your contacts. Reverse name lookup needs a valid LDAP Directory or XML Directory configuration.
The reverse name lookup searches the phone's external directories. When a search succeeds, the name is placed in the call session and in the call history. For simultaneous, multiple phone calls, reverse name lookup searches for a name to match the first call number. When the second call connects or is placed on hold, reverse name lookup searches for a name to match the second call.
Reverse name lookup is enabled by default.
Reverse name lookup searches the directories in the following order:
1.
Phone contacts
2.
Call History
3.
LDAP Directory
4.
XML Directory
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Reverse Name Lookup for Incoming and Outgoing Calls
Contacts
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4
Recent Calls
•
•
View Your Recent Calls, on page 85
•
View Calls Logs from BroadWorks XSI Server, on page 86
•
Return a Recent Call, on page 87
•
Clear the Recent Calls List, on page 87
•
Create a Contact from a Recents Record, on page 88
•
Delete a Call Record, on page 89
•
Delete All Call Records, on page 89
Recent Calls List
Use the Recents list to see the 180 most recent individual calls and call groups.
If your Recents list reaches the maximum size, the next new entry overwrites the oldest entry in the list.
If you have missed calls, the phone shows the number of missed calls for the line on the main screen (up to
99 missed calls). To clear the number from the line, you view your Recents list.
The missed calls number that displays on the main screen may differ from the actual number of calls in the missed calls list. Some missed calls may have been removed from the list by the phone because you have more than 180 entries in the Recents list.
View Your Recent Calls
Check to see who's called you recently.
Note Each line has missed call badging. You can view the number of missed calls per line on the phone screen.
The maximum missed call badge is 99. When you view either the All calls or Missed calls list on the phone screen for a particular line, the missed call badge for the selected line gets cleared.
The missed call badge and the actual number of missed calls may be different due to a display limit of 180 calls for the Recents list. This limit consists of outgoing calls, missed calls, and incoming calls. Also, there can be some old missed calls that get added to the count for the missed call badge. This can get overwritten in the Recents list.
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View Calls Logs from BroadWorks XSI Server
Procedure
Step 1
Step 2
Step 3
Step 4
Select a line to view.
Press Applications .
Select Recents to access the Recents screen.
You can also press Recents softkey on the phone home screen. You only see this softkey when your administrator configures it on the phone web interface.
When you press the Recents softkey, it directly goes to the All calls screen automatically.
In the Recents screen, choose to view all recent calls, or to view a certain kind of recent calls from the following calls list.
• All calls
• Missed calls
• Received calls
• Placed calls
• Display recents from
To know more on how to view call logs using the Display recents from option, see
BroadWorks XSI Server, on page 86 .
Your administrator configures the Option , Call , Edit call , Filter , and Back softkeys in this screen for All,
Placed, Received, and Missed calls list. When configured, you can see those softkeys when you access any of the menus in the above calls list. The softkeys can also appear as one of the Option menus of calls list based on the configuration.
Each menu in the above calls list contains Option softkey with the following menus.
• Filter － Allows to access Recents screen, when pressed.
Availability of this menu depends on your adminsitrator's softkey configuration on the phone web interface.
• Edit call － Enables to edit any call entry details, when pressed.
Availability of this menu depends on your adminsitrator's softkey configuration on the phone web interface.
• Delete entry － Deletes any selected entry, when pressed.
• Delete list － Deletes all the entries in the selected menu, when pressed.
• Sort by name － Sort according to caller names when selected.
• Add contact － Adds a new contact to the directory.
View Calls Logs from BroadWorks XSI Server
You can view a separate list for the BroadWorks XSI server call logs and for the local call logs, depending on your selection.
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Return a Recent Call
The phone does a reverse name lookup against local personal directory when the user navigates the BroadWorks call log on the phone.
Before you begin
Your administrator adds the Display recents from menu on your phone.
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Select a line to view.
Press Applications .
Select Recents .
Select Display recents from and choose one of the options.
• Server : Displays call logs stored on and transferred from the server.
• Phone : Displays call logs stored on the phone.
Click Set .
You can view all calls, missed calls, received calls, and placed calls list.
Return a Recent Call
Procedure
Step 1
Step 2
Step 3
Step 4
Press Recents .
If there is a missed call on a line, you can use the Missed softkey on the phone's home screen to access the
Missed calls list.
Select the call record that you want to dial.
(Optional) Press Edit call to edit the call record.
Press the required line button or press Call to place the call.
Clear the Recent Calls List
Procedure
Step 1
Step 2
Select a line to view.
Press Applications .
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Recent Calls
Create a Contact from a Recents Record
Step 3
Step 4
Step 5
Step 6
Select Recents .
Select a list that you want to delete.
• All Calls
• Missed Calls
• Received Calls
• Placed Calls
• Display recents from
Press Option and select Delete all .
Press OK .
Create a Contact from a Recents Record
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Step 7
Step 8
Select a line to view.
Press Applications
Select Recents .
Select a list item.
.
• All Calls
• Missed Calls
• Received Calls
• Placed Calls
• Display recents from
To view calls in the Display recents from option, see
View Calls Logs from BroadWorks XSI Server, on page 86 .
Highlight the individual record that you want to add.
Press Option .
Press Add contact .
The menu label shows the target directory to which you want to add the contact:
• If the menu Add personal address entry displays, you add the contact to the local personal address book.
• If the menu Add BroadSoft personal contact displays, you add the contact to the BroadSoft Personal directory.
Your administrator can change the target directory.
Press Save to add the contact.
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Delete a Call Record
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Step 7
Press Applications
Select Recents .
.
Choose to view all recent calls, or to view a certain kind of recent call.
• All Calls
• Missed Calls
• Received Calls
• Placed Calls
• Display recents from
Highlight the individual record or call group that you want to delete.
Press Option .
Select Delete entry .
Press OK .
Delete All Call Records
You can delete all call history records on your phone.
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Press Applications
Select Recents .
Select All calls .
.
Press Option and select Delete all .
Press OK .
Delete a Call Record
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Recent Calls
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5
Voicemail
•
Your Personal Voicemail Account, on page 91
•
Check Your Personal New Voice Messages, on page 92
•
Access Your Personal Voicemail, on page 92
•
Access Your Personal Audio Voicemail, on page 92
•
Phone Behavior with Voicemail Setting, on page 92
•
Phone Behavior with Voicemail and Missed Call Configuration Setting, on page 93
•
Voice Messages States of Monitored Voicemail Accounts, on page 94
Your Personal Voicemail Account
You can access your personal voice messages directly from your phone. But your administrator must set up your voicemail account, and may also set up your phone to access the voicemail system.
The Messages button on your phone acts as a speed dial into the voicemail system.
When you aren’t at your desk, you can call your voicemail system to access your voicemail. Your administrator can give you the voicemail system phone number.
Because each voicemail system is different, we can't tell you how to use your voicemail system. For information about your voicemail commands, see the voicemail system user documentation or contact your administrator.
Set up Voicemail on Your Phone
If your administrator has not set up your personal voicemail phone number on your phone, you can set it up yourself.
Procedure
Step 1
Step 2
Step 3
Step 4
Press Applications .
Select User preferences > Call preferences .
Enter your personal voicemail phone number in Voice mail .
Press Set .
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Check Your Personal New Voice Messages
Check Your Personal New Voice Messages
To find out if you have new voicemail messages, look for one of these signs:
• The light strip on your handset is solid red.
• The number of missed calls and voicemail messages is displayed on your screen. If you have more than
99 new messages, a plus (+) sign is displayed.
• An exclamation mark (!) indicates urgent voicemail messages.
You will also hear a stutter tone played from your handset, headset, or speakerphone when you use a phone line. This stutter tone is line-specific. You only hear it when you use a line that has voice messages.
Access Your Personal Voicemail
Procedure
Step 1
Step 2
Press Messages .
Follow the voice prompts.
Access Your Personal Audio Voicemail
Depending upon how your administrator has set up your phone, you can retrieve your personal voicemail without viewing a list of messages. This option is useful if you prefer a list of voicemail messages, but you occasionally access your messages without the visual prompts.
Procedure
Step 1
Step 2
In the screen, press the Audio softkey.
When prompted, enter your voicemail credentials.
Phone Behavior with Voicemail Setting
This table lists the phone behavior in various scenarios when the Handset LED Alert field in the Configuration
Utility is set to Voicemail.
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Phone Behavior with Voicemail and Missed Call Configuration Setting
Starting State
No Voicemail, No
Missed Call
No Voicemail, No
Missed Call
Voicemail
Missed Call
No Voicemail, No
Missed Call
Event LED Status After
Event
There is no active call and a call is missed or a call is on hold and the call is missed.
LED Off
Voicemail comes in LED On
-
LED Turn Off Criteria
User calls the voicemail to retrieve a message.
User calls the voicemail to retrieve a message.
There is no active call and a call is missed or a call is on hold and the call is missed.
LED On
Voicemail comes in LED On
No event LED Off -
User calls the voicemail to retrieve a message.
Phone Behavior with Voicemail and Missed Call Configuration
Setting
This table lists the phone behavior in various scenarios when the Handset LED Alert field in the Configuration
Utility is set to Voicemail, Missed Call .
Starting State LED Turn Off Criteria
No Voicemail, No
Missed Call
Event LED Status After
Event
There is no active call and a call is missed or a call is on hold and the call is missed.
LED On User interacts with the phone.
No Voicemail, No
Missed Call
Voicemail
Voicemail comes in LED On User calls the voicemail to retrieve a message.
User interacts with the phone and calls the voicemail to retrieve a message.
Missed Call
There is no active call and a call is missed or a call is on hold and the call is missed.
LED On
Voicemail comes in LED On User interacts with the phone and calls the voicemail to retrieve a message.
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Voice Messages States of Monitored Voicemail Accounts
Starting State Event
No Voicemail, No
Missed Call
No event
LED Status After
Event
LED Off -
LED Turn Off Criteria
Voice Messages States of Monitored Voicemail Accounts
You can see the voicemail messages state of a voicemail account of a user or group on a line key or on an expansion module button.
The scope of the monitored voicemail account:
• an extension-associated voicemail account that is configured on the phone
• a voicemail account that is different from any extension-associated voicemail account
To check if your SIP proxy provides the support, contact your administrator.
A monitored voicemail account displays one of these icons beside the line key or expansion module button:
• : There are no voicemail messages for the monitored account.
•
• : There are new voicemail messages. The number of messages displays adjacent to the name of the monitored account. For example,
(4) VM 3300 shows there are four voicemail messages for the monitored account
VM 3300
.
: The new voicemail messages contain at least one urgent message.
• : The line failed to register to the voicemail server.
The line button LED also changes color to indicate the state of the monitored line. The default LED color and pattern for the states are:
• No message: solid green
• New messages: solid red
• Urgent messages: solid red
• Registration Failed: solid amber
To customize the LED behaviour, contact your administrator.
Access Monitored Voicemail Account Messages
Before you begin
• Your administrator must configure either a line key on the phone or an expansion module button to monitor a voicemail account.
• Your administrator must assign speed dial to the configured key.
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Voicemail
Access Monitored Voicemail Account Messages
• There are new messages for the monitored voicemail account.
Procedure
Step 1
Step 2
Press the line key on the phone or the expansion module button.
You may be prompted to enter the monitored voicemail account ID and PIN.
Follow the voice prompts.
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Access Monitored Voicemail Account Messages
Voicemail
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C H A P T E R
6
Settings
•
Phone Settings Overview, on page 98
•
Change the Ringtone, on page 98
•
Assign a Ring Tone with the Phone Web Page, on page 98
•
Forward Calls from Your Phone, on page 99
•
Enable Call Forwarding with the Phone Web Page, on page 100
•
Turn on Do Not Disturb for a Specific Line, on page 100
•
Turn on DND from the Phone Web Page, on page 101
•
Enable Call Waiting, on page 101
•
Enable Call Waiting from the Phone Web Page, on page 101
•
Block an Anonymous Call, on page 102
•
Enable Anonymous Call Blocking from the Phone Web Page, on page 102
•
•
•
Enable Dial Assistance, on page 103
•
Add Multiple Locations for a BroadWorks XSI User, on page 104
•
Set Up an Auto Answer Page, on page 104
•
•
Change the Time Format, on page 105
•
Change the Date Format, on page 105
•
Change the Screen Saver, on page 106
•
Change Wallpaper from the Phone Page, on page 106
•
Configure the Screen Saver with the Phone Web Interface, on page 107
•
Add a Logo as a Phone Background, on page 108
•
Change Wallpaper from the Phone Page, on page 108
•
Download Wallpaper, on page 109
•
Adjust the Phone Screen Brightness, on page 110
•
Adjust the Backlight Duration, on page 110
•
Adjust Backlight Timer from the Phone Web Interface, on page 110
•
Change the Display Mode, on page 111
•
Specify an Audio Device for a Call, on page 111
•
Restart Your Phone, on page 112
•
•
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Settings
Phone Settings Overview
•
Set up the Profile Account, on page 113
•
Executive Settings, on page 114
•
Executive Assistant Settings, on page 117
•
•
Accessibility with Voice Feedback, on page 132
•
Enable Voice Feedback, on page 133
•
Adjust Voice Speed, on page 133
•
Adjust Voice Volume, on page 133
Phone Settings Overview
Your administrator can configure the phone to make the setting menus available on the phone screen or on the phone web interface. If you can't find a specific menu, contact your administrator.
Change the Ringtone
You can set a ringtone for an incoming call.
Procedure
Step 1
Step 2
Step 3
Step 4
Press Applications .
Select User preferences > Ringtone > Ext (n) - Ring tone , where n= extension number.
Scroll through the list of ringtones and press Play to hear a sample.
Press Select and then Set to save a selection.
Assign a Ring Tone with the Phone Web Page
Procedure
Step 1
Step 2
Step 3
On the phone web page, select User Login > Voice > Ext(n) , where (n) is the number of an extension.
In Call Feature Settings area, choose a ringtone from the Default Ring drop-down list.
If you don't want to specify a ringtone for the phone line, choose No ring . Your phone doesn't ring when receiving an incoming call.
Click Submit All Changes .
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Forward Calls from Your Phone
Forward Calls from Your Phone
You can set up your phone to forward incoming calls.
Before you begin
Your administrator must enable the call forwarding services.
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Press Applications .
Select User preferences > Call preferences > Call forwarding to access the Call forward settings screen.
You can also press the Forward softkey on the phone home screen to access the Call forward settings screen.
Select a call forwarding service.
• Forward all —Determines whether to forward all incoming calls to a target phone number.
• Forward busy —Determines whether to forward an incoming call to a target phone number when the line is busy.
• Forward no answer —Determines whether to forward an incoming call to a target phone number when the call isn't answered.
Enable the call forwarding service by pressing Select button of the Navigation cluster.
Assign a target phone number for the call forwarding service.
• Forward all number —Specifies the target phone number to which you want to forward all incoming calls.
• Forward busy number —Specifies the target phone number to which you want to forward the incoming call when the line is busy.
• Fwd no answer number —Specifies the target phone number to which you want to forward the coming call when the call isn't answered.
• Fwd no answer delay —Assigns a response delay time for the no answer scenario.
If your administrator disables the feature key synchronization (FKS) and XSI sync for call forwarding on your phone, you can enter the value as number of seconds after which call needs to be forwarded.
If your administrator enables FKS or XSI sync for call forwarding on your phone, you can enter the value as number of rings after which call needs to be forwarded.
The call forward settings on the phone take effect only when FKS and XSI are disabled. For more information, consult your administrator.
(Optional) Assign a target phone number by using the Contacts softkey.
a) In the Call forward settings screen, select any of the call forwarding service.
b) Select Forward all number , Forward busy number , or Fwd no answer number based on the call forwarding service that you selected, then press the Contacts softkey.
c) Search for a contact. For more information, see
Search for a Contact in the All Directories Screen, on page 71
.
d) Press Call to assign the target phone number.
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Settings
Enable Call Forwarding with the Phone Web Page
Step 7
Step 8
You can find that the target phone number displays next to the call forwarding service.
Press Set to apply the settings.
Verify if the setting takes effect by looking for the call forwarding icon. The icon displays with a target number on the top left or middle of the phone screen.
After you enable any type of call forwarding, the Forward softkey changes to the Clr fwd on the phone screen. You can press the Clr fwd softkey to disable all types of call forwarding, while the target phone number remains.
If the call forward settings on the phone don't take effect, consult your administrator.
Enable Call Forwarding with the Phone Web Page
Perform the following task if you want to enable the call forward settings from the phone web page.
Procedure
Step 1
Step 2
Step 3
On the phone web page, click User Login > advanced > Voice > User .
Under Call Forward , choose Yes for CFWD Setting.
Click Submit All Changes.
Turn on Do Not Disturb for a Specific Line
Set do not disturb (DND) to silence your phone and suppress incoming call notifications when you need to avoid distractions. You can suppress all incoming call notifications or you can suppress a specific caller notification.
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Select a phone line using the Navigation cluster.
Press Applications .
Select User preferences > Call preferences > Do not disturb .
Note If the Do not disturb menu doesn't display on the screen, contact your administrator.
Select On to turn on DND or select Off to turn off DND.
Press Set to save the setting.
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Turn on DND from the Phone Web Page
Turn on DND from the Phone Web Page
Procedure
Step 1
Step 2
Step 3
On the phone web page, select User Login > Voice > User .
Under Supplementary Services , set DND Settings to Yes .
You can turn on DND on for all lines if your administrator hasn't enabled feature key sync (FKS).
Click Submit All Changes .
Enable Call Waiting
You can enable call waiting for a specific line or all lines. If enabled, you can receive the call notification (a single beep and the line button flashes red) while on an active call.
If your administrator has enabled synchronization of Call Waiting between a line and a BroadSoft XSI service, then your setting only applies to the specific line instead of all lines. Typically, the setting applies to all lines, except for the ones where the synchronization is enabled.
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Press the Navigation cluster up or down to select a phone line.
Press Applications .
Select User preferences > Call preferences > Call waiting .
Select On to allow you to answer an incoming call that rings while on another call, or select Off to disable the function.
Press Set to save the setting.
Enable Call Waiting from the Phone Web Page
Procedure
Step 1
Step 2
On the phone web page, select User Login > Voice > User .
Under Supplementary Services , set CW Setting to Yes .
The setting applies to all lines, except for the ones where your administrator has enabled synchronization of
Call Waiting between the lines and the BroadSoft XSI service.
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Settings
Block an Anonymous Call
Step 3 Click Submit All Changes .
Block an Anonymous Call
You can block an incoming call that does not have caller information for a specific line or all lines.
If your administrator has enabled synchronization of Anonymous Call Rejection between a line and a BroadSoft
XSI service, then your setting only applies to the specific line instead of all lines. Typically, the setting applies to all the lines, except for the ones where the synchronization is enabled.
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Press the Navigation cluster up or down to select a phone line.
Press Applications .
Select User preferences > Call preferences > Block anonymous call .
Select On if you want to block the call that does not have caller information, or select Off to allow the call.
Press Set to save the setting.
Enable Anonymous Call Blocking from the Phone Web Page
Procedure
Step 1
Step 2
Step 3
On the phone web page, select User Login > Voice > User .
Under Supplementary Services , set Block ANC Setting to Yes .
The setting applies to all lines, except for the ones where your administrator has enabled synchronization of
Anonymous Call Rejection between the lines and the BroadSoft XSI service.
Click Submit All Changes .
Block Caller ID
You can block your caller identification to prevent your name and phone number from being displayed on the receiver's screen when you make a call. This feature helps you to maintain privacy.
Before you begin
Your administrator enables Block CID feature on your phone.
Your administrator enables Block CID feature on the XSI BroadWorks server.
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Settings
Secure a Call
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Press Applications .
Select User preferences > Call preferences .
Select Block caller ID .
Press Select to toggle caller ID blocking on or off.
If your administrator enables the block caller ID feature on the XSI BroadWorks server, your phone retrieves the value from the server and you see the value that your administrator sets on the server. You can then modify the value from the Block caller ID menu on the phone.
Press Set to save the change.
Secure a Call
You can encrypt calls to protect them from eavesdroppers. You can set up the secure call feature on all outbound calls or for a specific call.
Procedure
Step 1
Step 2
Step 3
Step 4
Press Applications .
Select User preferences > Call preferences > Secure call .
Select On to enable secure call feature or select Off to disable the secure call feature.
Press Set to save the setting.
Enable Dial Assistance
When you make a new call, the dial assistance window displays the phone numbers that are closely matched to the entries in the Directory and the Call History list.
Before you begin
Your administrator enables the feature on your phone.
Procedure
Step 1
Step 2
Step 3
Step 4
Press Applications .
Select User Preferences > Call Preferences > Dial assistance .
Press On to enable the dial assistance or press Off to disable it.
Press Set to apply the mode.
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Settings
Add Multiple Locations for a BroadWorks XSI User
Step 5 Press Back to return to the Call Preferences screen.
Add Multiple Locations for a BroadWorks XSI User
You can add multiple locations to your phone extension. This allows an incoming call to seamlessly be moved from your phone to other mobile phones or desk phones that are added to your extension.
Before you begin
Your administrator has enabled the Anywhere feature on the extension.
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Step 7
Press Applications .
Select User preferences > Call preferences .
Select Anywhere .
(Optional) Select a line if BroadWorks Anywhere is configured on multiple lines.
Add contact number and name in the Locations screen.
Maximum length of a name that you can enter is 25. You can also keep the Name field empty.
Maximum length of a number that you can enter is 20.
Enable or disable the location.
Press Save to add the locations to the Locations list.
Set Up an Auto Answer Page
Procedure
Step 1
Step 2
Step 3
Step 4
Press Applications .
Select User preferences > Call preferences > Auto answer page .
Select On to enable the Auto answer page or select Off to disable Auto answer page.
Press Set to save the changes.
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Settings
Set Up Voicemail
Set Up Voicemail
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Press Applications .
Select User preferences > Call preferences > Voice mail .
Enter a phone number to check voicemail.
If you press the Messages button, it dials the voicemail number and displays the voice message list.
Press Set to confirm the assigned number.
Press to exit.
Press Back to exit.
Change the Time Format
You can change the current time format that the phone screen displays.
Procedure
Step 1
Step 2
Step 3
Step 4
Press Applications .
Select Device administration > Date/Time > Time format .
To set daylight savings, select Device administration > Date/Time > Daylight savings . Select On to turn on the daylight savings and select Off to turn it off.
(Optional) Select Device administration > Date/Time > Time zone .
Select a time format and press Set to apply the changes.
Change the Date Format
You can change the date format that you want to see on your phone screen.
Procedure
Step 1
Step 2
Press Applications .
Select Device administration > Date/Time > Date format .
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Settings
Change the Screen Saver
Step 3 Select a date format and press Set to apply the changes.
Change the Screen Saver
You can enable your phone screen saver, and specify its appearance and the amount of time for the phone to be idle before the screen saver appears.
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Press Applications .
Select User preferences > Screen preferences > Screen saver .
Select On to turn on screen saver and select Off to turn it off.
Select Screen saver settings to choose the settings:
• Screen saver type —Choose one of the following options:
• Clock —Displays a rounded clock with the wallpaper in the background.
• Download Picture —Displays a picture pushed from the phone web page.
• Logo : Displays a logo as the phone screensaver. This image is added in the Logo URL field of the pone web page.
• Lock —Displays a lock icon on the phone screen wallpaper.
• Trigger interval —Enter the number of seconds that the phone remains idle before the screen saver turns on.
• Refresh interval —Enter the number of seconds before the screen saver should refresh (if, for example, you chose a rotation of pictures).
Press Set .
Change Wallpaper from the Phone Page
Your administrator can allow you to change the default wallpaper on your phone to one of the wallpapers available.
Procedure
Step 1
Step 2
On the phone web page, select User Login > Voice > User .
In the Phone Background field of the Screen section, select any of the options as a phone wallpaper.
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Configure the Screen Saver with the Phone Web Interface
• Default : Phone does not have any wallpaper. If no wallpaper is added to the phone screen, the phone screen displays monochrome wallpaper.
• Download Picture : In the phone web page, you can select the Download Picture as your phone background option. The picture that you add in the Picture Download URL is used as the phone wallpaper.
Phone supports .jpg, and .png image files and the image size can be a maximum of 625 KB. You can scale-up or scale-down the image so that a picture can fully fit into the screen. If the aspect ratio of the target picture is not 5:3, some parts of the picture are lost.
• Logo : In the phone web page you can select Logo as your phone background option. The logo that you add in the Logo URL is used as the wallpaper.
Caution Do not exceed a maximum length of 255 characters for the Logo URL or Picture Download
URL .
The logo display area is the center of the phone screen. The logo display area size of the phone is 128x128 pixels. If original logo size does not fit display area, the logo scales to fit the display area.
Configure the Screen Saver with the Phone Web Interface
You can configure a screen saver for the phone. When the phone is idle for a specified time, it enters screen saver mode.
Any button press returns the phone to normal mode.
Procedure
Step 1
Step 2
On the phone web page, select Voice > User .
In the Screen section, set up the fields as described in the following table.
Parameter Description
Screen Saver Enable
Screen Saver Type
Select Yes to enable a screen saver on the phone.
When the phone is idle for a specified time, it enters screen saver mode.
Default: No
Types of screen saver. Options you can choose:
• Clock —Displays a digital clock on a plain background.
• Download Picture —Displays a picture pushed from the phone webpage.
• Logo : Displays a logo on the phone screen. Add a logo image in the Logo URL field.
• Lock —Enables locking of the screensaver.
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Settings
Add a Logo as a Phone Background
Parameter
Screen Saver Wait
Picture Download URL
Logo URL
Description
Amount of idle time before screen saver displays.
Enter the number of seconds of idle time to elapse before the screen saver starts.
Default: 300
URL locating the (.png) file to display on the phone screen background. If you select picture as as screensaver type, this image displays as a screensaver on the phone screen.
When you enter an incorrect URL to download a new wallpaper, the phone fails to upgrade to the newer wallpaper and displays the existing downloaded wallpaper. If the phone does not have any wallpaper downloaded earlier, it displays a gray screen.
Enter a URL or path for the location where the logo image is saved. If you select logo as as screensaver type, this image displays as a screensaver on the phone screen.
Step 3 Click Submit All Changes .
Add a Logo as a Phone Background
To add a logo icon as your phone screen background, add it from phone web page.
Procedure
Step 1
Step 2
Step 3
On the phone web page, select User Login > Voice > User .
In the Screen section, select Logo from the Phone Background field and in the Logo URL field enter a URL or path for the location where the logo image is saved.
Click Submit All Changes .
After the logo is added in the phone background, if you select Default from the Phone Background list and save the changes, the logo icon on the phone screen will disappear.
Change Wallpaper from the Phone Page
Your administrator can allow you to change the default wallpaper on your phone to one of the wallpapers available.
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Settings
Download Wallpaper
Procedure
Step 1
Step 2
On the phone web page, select User Login > Voice > User .
In the Phone Background field of the Screen section, select any of the options as a phone wallpaper.
• Default : Phone does not have any wallpaper. If no wallpaper is added to the phone screen, the phone screen displays monochrome wallpaper.
• Download Picture : In the phone web page, you can select the Download Picture as your phone background option. The picture that you add in the Picture Download URL is used as the phone wallpaper.
Phone supports .jpg, and .png image files and the image size can be a maximum of 625 KB. You can scale-up or scale-down the image so that a picture can fully fit into the screen. If the aspect ratio of the target picture is not 5:3, some parts of the picture are lost.
• Logo : In the phone web page you can select Logo as your phone background option. The logo that you add in the Logo URL is used as the wallpaper.
Caution Do not exceed a maximum length of 255 characters for the Logo URL or Picture Download
URL .
The logo display area is the center of the phone screen. The logo display area size of the phone is 128x128 pixels. If original logo size does not fit display area, the logo scales to fit the display area.
Download Wallpaper
You can download a picture to customize the background on the phone screen.
Procedure
Step 1
Step 2
Step 3
Step 4
On the phone web page, select User Login > Voice > User .
In the Screen section, choose Download Picture for the Phone Background field.
Upload the custom wallpaper to a TFTP,HTTP, or HTTPS server.
The image is a .jpg file. Preferred dimension is 800x480 pixels. If the image is not the preferred size, user still can upload it but it will resize to fit the screen.
In the Picture Download URL field, enter the path where the wallpaper image has been uploaded.
The URL must include the TFTP,HTTP, or HTTPS server name (or IP address), directory, and filename.
Example: http:// 10.64.84.147/pictures/image04_800x480x24.jpg
When you enter an incorrect URL to download a new wallpaper, the phone fails to upgrade to the newer wallpaper and displays the existing downloaded wallpaper. If the phone does not have any wallpaper downloaded earlier, it displays a gray screen.
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Adjust the Phone Screen Brightness
Step 5 Click Submit All Changes .
The phone does not reboot after you change the background image URL.
Adjust the Phone Screen Brightness
Procedure
Step 1
Step 2
Step 3
Step 4
Press Applications .
Select User preferences > Screen preferences > Display brightness .
Press the Navigation cluster, right or left, to increase or decrease the brightness.
Press Save .
Adjust the Backlight Duration
You can adjust the backlight to make the phone screen easier to read.
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Press Applications .
Select User preferences > Screen preferences > Backlight timer .
Press Edit or Select button.
Scroll through the list and select a duration for which the backlight remains on:
• 1 min
• 5 min
• 30 min
• Always On
Note Default value is 5 min.
Press Set to apply the selection.
Adjust Backlight Timer from the Phone Web Interface
You can save energy by disabling the backlight on each phone at a preset time.
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Settings
Change the Display Mode
Procedure
Step 1
Step 2
Step 3
Step 4
Select Voice > User .
In the Screen section, select a duration for the Back Light Timer parameter.
You can also configure this parameter in the configuration file (cfg.xml) by entering a string in this format:
<Back_Light_Timer ua="rw">30s</Back_Light_Timer>
The allowed values are 1m|5m|30m|Always On. The default value is 5m (5 minutes).
In the Display Brightness field, enter an integer ranging from 4 to 15 for the desired brightness.
You can also configure this parameter in the configuration file (cfg.xml) by entering a string in this format:
<Display_Brightness ua="rw">15</Display_Brightness>
The allowed value is an integer ranging from 4 through 15. The bigger the value, the brighter the screen display. The default value is 15.
Click Submit All Changes .
Change the Display Mode
Procedure
Step 1
Step 2
Step 3
Press Applications .
Select User preferences > Attendant console preferences > Display mode .
The following options are available:
• Name
• Ext
• Both
Choose the display mode and press Set .
Specify an Audio Device for a Call
You can connect an analog headset, a Bluetooth headset, and a USB headset simultaneously to your phone.
However, you can use only one headset at time.
When you connect multiple headsets to the phone, you can choose the audio device to use for a call. Your choice applies when you place or answer a call with a line key or the corresponding softkey.
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Settings
Restart Your Phone
Procedure
Step 1
Step 2
Step 3
Step 4
Press Applications .
Select User preferences > Audio preferences > Preferred audio device .
Press Select to choose one of the options:
• None —Selects the last used audio device.
• Speaker —Selects the speakerphone as the audio device.
• Headset —Selects a headset as the audio device. A headset priority order is:
• USB (highest)
• Bluetooth (medium)
• analog headset (lowest)
• Bluetooth —Selects Bluetooth as the audio device. The priority order is Bluetooth (highest), USB
(medium), and analog headset (lowest).
Press Set to save the selection.
Restart Your Phone
You may have to reboot your phone for a software upgrade or other changes to take effect. Your settings or other customizations do not change.
Procedure
Step 1
Step 2
Step 3
Press Applications .
Select Device administration > Restart .
Select OK to confirm that you want to reboot your phone.
Set Language
Depending upon how your phone is configured, you may be able to change the language used by your phone.
Procedure
Step 1
Step 2
Step 3
Press Applications .
Select Device administration > Language .
Select a language from the list of available languages.
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Settings
Set Password
Step 4 Select Save .
Set Password
Reset your phone password regularly to maintain network security. Keep all passwords in a safe place to avoid theft.
Before you begin
You must have your existing password.
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Press Applications .
Select Device administration > Set password .
Enter your current password in the Old password field.
Enter your new password in the New password and the Reenter new password fields.
Select Save .
Set up the Profile Account
You need to enter the authentication credentials to resynchronize your phone with the provisioning profile when prompted with the Profile account setup screen.
If you missed the Profile account setup screen, you can also access it from the phone menu or the Setup softkey if available.
If the phone fails to sign in, contact your administrator.
Before you begin
Your administrator specifies the profile authentication type on your phone and provides you with the authentication credentials.
Procedure
Step 1
Step 2
Step 3
Press Applications .
Select Device administration > Profile account setup .
Your username and password are automatically filled. These fields are blank if your username and password were not added before.
Press Sign in to save your username and password.
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Settings
Executive Settings
Step 4
Note If any of the Username field or the Password field is empty, the phone displays a grey Sign in softkey and you can't press the softkey.
(Optional) Enter a new username and password if you want to login with another set of credentials.
Executive Settings
If your administrator has configured you as an executive user with a pool of assistants, you can configure the following settings to share control of your calls with your assistants:
• You can active or deactivate call filtering. If your extension connects to the XSI BroadWorks server, you can also select the call filtering mode and type.
When call filtering is on, your incoming calls go to your assistants according to the criteria configured by your administrator on the BroadWorks server.
You also receive your incoming calls that go to your assistants, if your administrator has enabled call screening for you.
• You can check the Opt-in/Opt-out status of your assistants.
The assistants with the Opt-in status have controls of the executive's calls.
Important The menu items that display on the phone screen are different in the following scenarios:
• Your administrator enables the feature key synchronization (FKS) on your extension.
• Your administrator connects your extension to the XSI BroadWorks server.
Activate Call Filtering as an Executive
Perform this task to active call filtering. If your administrator configures your extension to connect to the XSI
BroadWorks server, you can also select the call filtering mode and call filtering type.
When call filtering is active, your incoming calls go to your assistants according to the criteria configured by your administrator.
You also receive your incoming calls that go to your assistants, if your administrator has enabled call screening for you. When an assistant answers a call, the call doesn't display on your extension.
Important If you activate DND on your phone, your assistants do not receive your incoming calls.
Dial the service activation code provided by your administrator, or follow the procedure described below to activate call filtering.
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Activate Call Filtering as an Executive
Before you begin
Your administrator gives you executive user privileges.
Your administrator configures and enables the call filtering criteria on the XSI BroadWorks server.
Procedure
Step 1 Do one of the following actions:
• If your administrator has programmed the Executive function on a line key, the phone shows the
Executive together with the call filtering status ( On or Off ) on the main screen. Press the line key.
• If you do not have the Executive function that is configured on a line key: a.
Press Applications .
b.
Select Executive .
Step 2 Follow the below procedure according to the actual menus displayed on the phone.
• If your administrator configures your extension to connect to the XSI BroadWorks server: a.
Select Call filter > Call filter .
b.
Press to select On .
c.
Select the call filter mode and the call filter type.
• Call filter mode —Choose one of the following options:
• Simple —Your incoming calls go to your assistants according to the call filtering criteria configured in the simple mode.
• Advanced —Your incoming calls go to your assistants according to the call filtering criteria configured in the advanced mode.
• Call filter type —Choose one of the following options:
Note This menu item is available when the Call filter mode is set to Simple .
• All Calls —All your incoming calls go to your assistants.
• Internal Calls —If you and the callers are in the same BroadSoft group, their incoming calls go to your assistants.
• External Calls —If you and the callers are not in the same BroadSoft group, their incoming calls go to your assistants.
d.
Press Set to apply the changes.
• If your administrator only enables the feature key synchronization (FKS) on your extension: a.
Press the On softkey to activate call filtering.
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Settings
Deactivate Call Filtering as an Executive b.
Press to exit.
Deactivate Call Filtering as an Executive
When call filtering is off, none of your incoming calls go to your assistants.
Dial the service activation code provided by your administrator, or follow the procedure described below to deactivate call filtering.
Before you begin
Your administrator gives you executive user privileges.
Procedure
Step 1 Do one of the following actions:
• If your administrator has programmed the Executive function on a line key, the phone shows the
Executive together with the call filtering status ( On or Off ) on the main screen. Press the line key.
• If you do not have the Executive function that is configured on a line key: a.
Press Applications .
b.
Select Executive .
Step 2 Follow the below procedure according to the actual menus displayed on the phone.
• If your administrator configures your extension to connect to the XSI BroadWorks server: a.
Select Call filter > Call filter b.
Press to select Off .
c.
Press Set to apply the changes.
• If your administrator only enables the feature key synchronization (FKS) on your extension: a.
Press the Off softkey to deactivate call filtering.
b.
Press to exit.
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Check Assistant List as an Executive
Check Assistant List as an Executive
You can access the Assistant List menu on the phone to check the assistants that have been assigned to you.
The menu also shows the Opt-in/Opt-out status of the assigned assistants.
Before you begin
Your administrator has assigned at least one assistant to you.
Your administrator has configured your extension to connect to the XSI BroadWorks server. Otherwise, the menu Assistant List doesn't display on the phone.
Your administrator has enabled alphanumeric dialing. Otherwise, you can't make a call to an assistant from the assistant list.
Procedure
Step 1 Do one of the following actions:
• If your administrator has programmed the Executive function on a line key, the phone shows the Executive together with the call filtering status ( On or Off ) on the main screen. Press the line key.
• If you do not have the Executive function that is configured on a line key: a.
Press Applications .
b.
Select Executive .
Step 2
Step 3
Select Assistant List .
The Assistant List screen displays a maximum of 10 assistants on the phone.
If your administrator configures more than one executive on the phone, then the screen only displays the assistants of the first available executive.
(Optional) If you want to make a call to one of your assistants, then highlight the assistant's phone number, and press Call .
Executive Assistant Settings
If your administrator has configured you as an executive assistant, you can configure the following settings for shared control of the executives' calls:
• You can view the associated executives.
• You can opt in to or out of an executive's pool of assistants if your administrator has enabled this option for the pool.
• If you have opted in to a pool, when you want someone else to answer calls on behalf of executives instead of you, you can activate call diversion to a number of your choice.
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Settings
Opt in to or Out of an Executive's Pool as an Assistant
You can deactivate call diversion at any time.
• If you have opted in to a pool, you can activate or deactivate call filtering for an executive.
When call filtering is on, you and other assistants associated with the executive receive the executive's incoming calls according to the criteria configured by your administrator.
Important The menu items that display on the phone screen are different in the following scenarios:
• Your administrator enables the feature key synchronization (FKS) on your extension.
• Your administrator connects your extension to the XSI BroadWorks server.
Opt in to or Out of an Executive's Pool as an Assistant
When you opt in to an executive's pool, you get shared control of the executive's calls.
When you opt out of an executive's pool, you do not have any control of the executive's calls.
If your administrator only enables the feature key synchronization (FSK) on your extension, dial the appropriate service activation code provided by your administrator to opt in to or out of an executive's pool. Skip the below procedure.
If your administrator has configured your extension to connect to the XSI BroadWorks server, you can either dial the appropriate service activation code or follow the procedure described below.
Before you begin
Your administrator gives you the assistant user privileges and includes you in the executive's pool of assistants.
Your administrator grants you the permission to opt in to or out of the executive's pool.
Procedure
Step 1 Do one of the following actions:
• If your administrator has programmed the Assistant
• If you do not have the Assistant function on a line key, press the line key.
function on a line key: a.
Press Applications .
b.
Select Assistant .
Step 2
Step 3
Step 4
Select Executive List .
Select an executive of whose assistant pool that you want to opt in to or out of.
Press to select Opt-in to opt in to the executive's pool or select Opt-out to opt out of the executive's pool.
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Settings
Activate or Deactivate Call Filtering as an Executive Assistant
Step 5 Press Set to apply the changes.
Activate or Deactivate Call Filtering as an Executive Assistant
Access the Call filter screen to activate or deactivate call filtering. The screen shows a list of executives associated with all the assistant extensions on the phone together with the call filtering status ( On or Off ).
When call filtering is on for an executive, you and other assistants associated with the executive receive the executive's incoming calls according to the criteria configured by your administrator.
When the executive or another assistant answers a call, you no longer see the call on your extension.
Important Activating or deactivating call filtering for an executive activates or deactivates the setting for all the assistants in the executive’s pool.
Before you begin
You are in an executive's pool of assistants.
You administrator enables the Call filter menu item on the phone screen.
Procedure
Step 1 Do one of the following actions:
• If your administrator has programmed the Assistant function on a line key, press the line key.
• If you do not have the Assistant function on a line key: a.
Press Applications .
b.
Select Assistant .
Step 2 Follow the below procedure according to the actual menus displayed on the phone.
• If your administrator configures your extension to connect to the XSI BroadWorks server: a.
Select Call filter .
b.
Highlight an executive, press to toggle call filtering on or off for the highlighted executive.
c.
Press Set , and then press OK to apply the changes.
• If your administrator only enables the feature key synchronization (FKS) on your extension: a.
Highlight the executive for whom you want to activate or deactivate call filtering.
b.
Press to toggle call filtering on or off for the highlighted executive.
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Settings
Activate Call Diversion as an Executive Assistant c.
Press to exit.
Activate Call Diversion as an Executive Assistant
Access the Divert screen to activate call diversion when you want someone else to receive executives' incoming calls.
Important If you activate DND on your extension, calls are not diverted.
You activate call diversion for an assistant extension. When you activate call diversion for an extension, if you handle multiple executives on that extension, all of the executives' incoming calls are diverted from that extension.
Other assistants in the executives' pool continue to receive executives' incoming calls.
Other assistant extensions on your phone also continue to receive executives' incoming calls.
Before you begin
You are in an executive's pool of assistants.
Procedure
Step 1 Do one of the following actions:
• If your administrator has programmed the Assistant function on a line key, press the line key.
• If you do not have the Assistant function on a line key: a.
Press Applications .
b.
Select Assistant .
Step 2 Follow the below procedure according to the actual menus displayed on the phone.
• If your administrator configures your extension to connect to the XSI BroadWorks server: a.
Select Divert > Divert .
b.
Select On to activate call diversion.
c.
Highlight Divert number and enter the destination number to which you want the calls to be diverted.
d.
Press Set to apply the changes.
• If your administrator only enables the feature key synchronization (FKS) on your extension:
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Deactivate Call Diversion as an Executive Assistant a.
Typically, the screen shows a list of all the executives associated with all the assistant extensions on the phone. Select an executive associated with the extension for which you want to activate call diversion.
The extension with which the selected executive is associated appears at the top.
b.
Press Divert .
c.
Enter the destination number to which you want the calls to be diverted.
d.
Press Call to complete the action.
e.
Press to exit.
If your administrator has programmed the Assistant function on a line key, the icon in the line key label changes to to show that call diversion is on.
If you are the only executive assistant with an extension on the phone, the diversion destination number appears under the Assistant line key.
Deactivate Call Diversion as an Executive Assistant
Before you begin
You are in an executive's pool of assistants, and call diversion is on.
Procedure
Step 1 Do one of the following actions:
• If your administrator has programmed the Assistant function on a line key, press the line key.
• If you do not have the Assistant function on a line key: a.
Press Applications .
b.
Select Assistant .
Step 2 Follow the below procedure according to the actual menus displayed on the phone.
• If your administrator configures your extension to connect to the XSI BroadWorks server: a.
Select Divert > Divert .
b.
Select Off to deactivate call diversion.
c.
Press Set to apply the change.
• If your administrator only enables the feature key synchronization (FKS) on your extension: a.
Press Clr divert .
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Settings
Check Executive List as an Assistant b.
Press to exit.
If your administrator has programmed the Assistant function on a line key, and call diversion is not on for any other assistant extension on the phone, the icon in the Assistant line key label changes back from to
.
Check Executive List as an Assistant
You can access the Executive List menu on the phone to check the executives that your administrator has assigned to you. The menu also shows your current Opt-in/Opt-out status for the associated executives together with their phone numbers.
Before you begin
Your administrator gives you the assistant user privileges, and includes you in the executive's pool of assistants.
Your administrator has configured your extension to connect to the XSI BroadWorks server.
Procedure
Step 1 Do one of the following actions:
• If your administrator has programmed the Assistant
• If you do not have the Assistant function on a line key, press the line key.
function on a line key: a.
Press Applications .
b.
Select Assistant .
Step 2 Select Executive List .
The Executive List screen displays a maximum of 10 executives on the phone.
If your administrator configures more than one assistant on the phone, then the screen only displays the executives of the first available assistant.
Troubleshooting Executive Assistant Settings
Calls Fail Although Call Diversion Is On
Ensure that DND is not activated for your extension.
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Settings
Wi-Fi Settings
Wi-Fi Settings
Wi-Fi settings are available only on Cisco IP phone 8861 and 8865 Multiplatform Phones.
You can customize Wi-Fi settings for your phone from the Wi-Fi configuration menu under the Network configuration menu on the phone. Some of the Wi-Fi settings are also available on the phone web page.
Connect the Phone to a Wireless Network at the First Boot
The phone automatically scans for available Wi-Fi networks in any of the following situations:
• when the phone first boots up without a network connection.
• when the phone isn't connected to a network after a factory reset.
A list of available Wi-Fi networks is displayed after the Wi-Fi scan process completes.
Procedure
Step 1
Step 2
Step 3
Select a Wi-Fi network from the list.
You see the following options:
• Scan —The phone scans again for available networks.
• Setup —Opens the Setup Wi-Fi page.
• Skip —You see the message If you skip this step, you will need to configure the network manually . If you confirm to skip the Connect to Wi-Fi page, the Wi-Fi Scan softkey displays.
Press Setup and complete the fields.
Press Connect .
Trigger Wi-Fi Scan with Softkey
You can use the Wi-Fi Scan softkey to scan for available wireless networks. The softkey displays on the phone screen in any of the following situations:
• when you skip the Wi-Fi connection at the first boot with no wired network connection
• whenever the phone loses network connection and the phone Wi-Fi is turned on
Procedure
Step 1 Press the Wi-Fi Scan softkey when it displays on the phone screen.
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Settings
Turn the Wi-Fi On or Off from the Phone Web Page
Step 2
Step 3
Step 4
Step 5
The message Wireless scan in progress displays. After the scan completes, a list of networks is displayed. You see the following options:
• Scan —Scans again for available networks.
• Select —Opens the Setup Wi-Fi page.
• Cancel —Closes the network list.
Select a Wi-Fi network from the list.
Press Select and complete the fields.
(Optional) Press Save to save the setups as a Wi-Fi profile. You can connect to this network later with the profile.
Press Connect .
Turn the Wi-Fi On or Off from the Phone Web Page
You can enable or disable the wireless LAN of your phone from the phone web page. You turn on the Wi-Fi so that the phone connects to a wireless network automatically or manually. By default, the wireless LAN on your phone is enabled.
Procedure
Step 1
Step 2
Step 3
On the phone web page, select User Login > Advanced > Voice > System .
Go to the Wi-Fi Settings section and set the Phone-wifi-on field to Yes .
Click Submit All Changes .
Turn the Wi-Fi On or Off from Your phone
You can enable or disable the wireless LAN of your phone from the Wi-Fi configuration menu. By default, the wireless LAN on your phone is enabled.
Procedure
Step 1
Step 2
Step 3
Step 4
Press Applications .
Select Network configuration > Wi-Fi configuration > Wi-Fi .
Press the Select button, to turn the Wi-Fi on or off. You can also press the Navigation cluster, left or right, to turn the Wi-Fi on or off.
Press Set to save the changes.
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Settings
Connect the Phone to a Wi-Fi Manually
Connect the Phone to a Wi-Fi Manually
When you set up a Wi-Fi profile, it provides you the options to connect the phone manually to a wireless network. You can establish the connection from the Wi-Fi profile screen or from the Setup Wi-Fi screen.
The top most Wi-Fi profile in the Wi-Fi profile screen gets connected automatically when the phone provisions.
Before you begin
Turn on the Wi-Fi of your phone.
Procedure
Step 1
Step 2
Step 3
Press Applications .
Select Network configuration > Wi-Fi configuration > Wi-Fi profile .
In the Wi-Fi profile screen, do any of the actions to connect to Wi-Fi.
• Select any of the configured Wi-Fi profile and click Connect .
• Press Scan and select one wireless in the Connect to Wi-Fi screen. In the Setup Wi-Fi screen, enter values in the fields and press Connect .
See the Profile Parameter table in the
Set Up a Wi-Fi Profile from the Phone, on page 126
for the field values.
Connect to a Wi-Fi Network When Your Phone Displays a Connection Failure
Message
If your phone supports Wi-Fi, it provides status information if it doesn't have a network connection when it boots up. You see the message Verify your internet settings or contact your service provider.
Before you begin
The phone must not be connected to an Ethernet cable.
Procedure
Step 1
Step 2
Step 3
Step 4
Press Wi-Fi Scan .
A list of Wi-Fi networks displays.
Press one of these options:
• Scan —to scan for networks again.
• Select —to configure the highlighted network.
Highlight a network from the list.
Press Select .
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Settings
Set Up a Wi-Fi Profile from the Phone
Step 5
Step 6
Select one of the following options:
• Cancel —go back to the previous screen.
• Save —save the network with the information you input.
• Connect —connect to the selected network.
Press Connect .
Note The steps above also apply if your phone loses its network connection any time after it has booted up, and it's not connected to an Ethernet cable.
Set Up a Wi-Fi Profile from the Phone
You can add maximum of four Wi-Fi profiles. You can use this profile to connect your phone to a Wi-Fi network.
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Press Applications .
Select Network configuration > Wi-Fi configuration > Wi-Fi profile .
In the Wi-Fi profile screen, move to a row in the list on which you want to set up the profile.
Press the Select button.
You can also press Options and then select Edit .
In the Edit profile screen, set the parameters as mentioned in the Profile Parameters table.
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Table 6: Profile Parameters
Parameter
Security mode
Network name
User ID
Password
WEP key
Set Up a Wi-Fi Profile from the Phone
Description
Allows you to select the authentication method that is used to secure access to the Wi-Fi network.
Depending on the method you choose, a password, passphrase, or key field appears so that you can provide the credentials that are required to join this
Wi-Fi network. Options are:
• Auto
• EAP-FAST
• PEAP-GTC
• PEAP-MSCHAPV2
• PSK
• WEP
• None
Default: None
Allows you to enter a name for the SSIDs. This name displays on the phone. Multiple profiles can have the same network name with different security mode.This
name displays on the phone.
Allows you to enter a user ID for the network profile.
This field is available when you set the security mode to Auto, EAP-FAST, PEAP-GTC,
PEAP-MSCHAPV2. This is a mandatory field and it allows maximum length of 32 alphanumeric characters.
Allows you to enter password for the network profile that you create.
This field is available when you set the security mode to Auto, EAP-FAST, PEAP-GTC,
PEAP-MSCHAPV2. This is a mandatory field and it allows maximum length of 64 alphanumeric characters.
Allows you to enter password for the network profile that you create.
This field is available when you set the security mode to WEP. This is a mandatory field and it allows maximum length of 32 alphanumeric characters.
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Settings
Set Up a Wi-Fi Profile
Parameter
Passphrase
Frequency band
Description
Allows you to enter password for the network profile that you create. You need to enter this value when the security mode is PSK.
Allows you to select the wireless signal frequency band that is used in the WLAN. Options are:
• Auto
• 2.4 GHz
• 5 GHz
Default: Auto
Step 6 Press Save .
Set Up a Wi-Fi Profile
You can configure a Wi-Fi profile from the phone web page or from remote device profile resync and then associate the profile to the available Wi-Fi networks. You can use this Wi-Fi profile to connect to a Wi-Fi.
You can configure maximum of four profiles.
Procedure
Step 1
Step 2
Step 3
On the phone web page, select User Login > Advanced > Voice > System .
Set the Wi-Fi Profile fields with the information that your administrator provided.
Click Submit All Changes .
If the phone has an active call, you can not save the changes.
Delete a Wi-Fi Profile
You can remove a Wi-Fi profile from the list when the profile is no more required.
Procedure
Step 1
Step 2
Step 3
Step 4
Press Applications .
Select Network configuration > Wi-Fi configuration > Wi-Fi profile .
In the Wi-Fi profile screen, select the Wi-Fi profile that you want to remove.
Press Options .
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Settings
Change the Order of a Wi-Fi Profile
Step 5 Select Delete and then confirm the deletion.
Change the Order of a Wi-Fi Profile
You can determine the position of a Wi-Fi profile in the list. The Wi-Fi profile at the top of the list has the highest priority. When the Wi-Fi is turned on, the phone uses the Wi-Fi profile on the top of the list to connect automatically to a wirless network while provisioning.
Procedure
Step 1
Step 2
If you change the Wi-Fi profile order from the phone, follow these steps: a) Press Applications .
b) Select Network configuration > Wi-Fi configuration > Wi-Fi profile .
c) In the Wi-Fi profile screen , select a Wi-Fi of which you want to change the order.
d) Press Options .
e) Select Move up or Move down to move the Wi-Fi profile one level up or one level down respectively in the list.
If you change the Wi-Fi profile order from the phone web page, follow these steps: a) On the phone web page, select User Login > Advanced > Voice > System .
b) In the Wi-Fi Profile (n) section, set the Wi-Fi Profile Order field to the desired order.
c) Click Submit All Changes .
Scan and Save a Wi-Fi Network
You can scan a Wi-Fi profile to get the list of available wireless networks (SSID). The security mode and the network name have the same value of the scanned SSID. You can then edit the fields of any of the wireless networks. When you save the changes, it saves as a Wi-Fi profile in the phone Wi-Fi profile list. You can then use this new Wi-Fi profile to connect the phone to a wireless network.
Note • When the security mode of a wireless network is None, PSK, and WEP, you can't modify the security mode. On the Security mode screen, you only see the security mode that is set for the network. For example, if the security mode of a network is PSK, you see only PSK in the Security mode screen.
• When you scan a wireless network (SSID) which is the current connected wireless, you can't edit the
Network name of this SSID.
Procedure
Step 1 Press Applications .
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Settings
Scan and Save a Wi-Fi Network
Step 2
Step 3
Step 4
Step 5
Step 6
Select Network configuration > Wi-Fi configuration > Wi-Fi profile .
In the Wi-Fi profile screen, press Scan to get all available wireless networks.
(Optional) In the Connect to Wi-Fi screen, press Scan again to rescan the list.
Select a wireless and press Select or the Select button.
In the Setup Wi-Fi screen, set the parameters as mentioned in the Profile Parameters table.
Table 7: Profile Parameters
Parameter
Security mode
Network name
User ID
Password
Description
Allows you to select the authentication method that is used to secure access to the Wi-Fi network.
Depending on the method you choose, a password, passphrase, or key field appears so that you can provide the credentials that are required to join this
Wi-Fi network. Options are:
• Auto
• EAP-FAST
• PEAP-GTC
• PEAP-MSCHAPV2
• PSK
• WEP
• None
Default: None
Allows you to enter a name for the SSIDs. This name displays on the phone. Multiple profiles can have the same network name with different security mode.This
name displays on the phone.
Allows you to enter a user ID for the network profile.
This field is available when you set the security mode to Auto, EAP-FAST, PEAP-GTC,
PEAP-MSCHAPV2. This is a mandatory field and it allows maximum length of 32 alphanumeric characters.
Allows you to enter password for the network profile that you create.
This field is available when you set the security mode to Auto, EAP-FAST, PEAP-GTC,
PEAP-MSCHAPV2. This is a mandatory field and it allows maximum length of 64 alphanumeric characters.
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Settings
View the Wi-Fi Status
Parameter
WEP key
Passphrase
Frequency band
Description
Allows you to enter password for the network profile that you create.
This field is available when you set the security mode to WEP. This is a mandatory field and it allows maximum length of 32 alphanumeric characters.
Allows you to enter password for the network profile that you create. You need to enter this value when the security mode is PSK.
Allows you to select the wireless signal frequency band that is used in the WLAN. Options are:
• Auto
• 2.4 GHz
• 5 GHz
Default: Auto
Step 7 Press Save .
View the Wi-Fi Status
You can also view the status from the phone web page by selecting User Login > Advanced > Info > Status >
System Information .
Procedure
Step 1
Step 2
Press Applications .
Select Network configuration > Wi-Fi configuration > Wi-Fi status .
You see the information:
• Wi-Fi status : Displays if the Wi-Fi is connected or disconnected.
• Network name : Indicates the name of the SSID.
• Signal strength : Indicates strength of the network signal.
• MAC address : Indicates MAC address of the phone.
• AP MAC address : Indicates MAC address of the access point (SSID).
• Channel : Indicated the channel on which the Wi-Fi network transmits and receives data.
• Frequency : Indicates the wireless signal frequency band that is used in the Wireless LAN.
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Settings
View Wi-Fi Status Messages on the Phone
• Security mode : Indicates the security mode that is set for the wireless LAN.
View Wi-Fi Status Messages on the Phone
You can view messages about the Wi-Fi connection status of your phone. The messages can help you diagnose
Wi-Fi connection problems. The messages contain:
• connection time and MAC address of the AP
• disconnection time and diagnostic code
• connection failure time
• time that weak signal of the AP continues over 12 seconds
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Press Applications .
Select Status > Wi-Fi messages .
Use the outer ring of the navigation cluster to scroll through the messages.
Press Details to view more details of the selected message.
(Optional) Press Clear to delete all the messages.
Accessibility with Voice Feedback
Voice Feedback helps people who have trouble seeing use their Cisco IP phone. When enabled, a voice prompt helps you navigate your phone buttons, and to use and configure phone features. The voice feedback also reads incoming caller IDs, displayed screens and settings, and button functions.
• Voice Feedback is enabled and disabled with the Select button that is located in the center of the
Navigation cluster. When the phone is idle, quickly tap Select three times to turn this feature on or off.
A voice prompt alerts you to the feature status.
Push a softkey once, and Voice Feedback reads the feature that is associated with the key. Quickly push the softkey twice to execute the feature.
• Hardkeys such as the Contacts, Applications, and Messages buttons are treated differently. Push a hardkey once, and a voice reads the screen name followed by the application or setting that is displayed on the phone.
You may not hear Voice Feedback if you select the Headset button, but don't have a connected headset. Select
Speakerphone and you hear Voice Feedback again. When on a call, only you hear Voice Feedback so your privacy is assured.
Voice Feedback is only available for English language users. If this feature is not available to you, then it is disabled on your phone.
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Enable Voice Feedback
Enable Voice Feedback
Voice Feedback helps people who have trouble seeing use their Cisco IP phone. You can enable or disable
Voice Feedback by pressing the Select button three times quickly. You can also access this feature from the
Accessibility menu under Applications on your phone.
Procedure
Step 1
Step 2
Step 3
Step 4
Press Applications .
Select Accessibility > Voice Feedback .
Select On to turn On Voice Feedback.
Press the Set softkey twice quickly to save your settings.
Adjust Voice Speed
You can customize the speed of Voice Feedback if it reads too quickly or too slowly. Voice Feedback must be enabled before you can select a Voice Speed.
Procedure
Step 1
Step 2
Step 3
Press Applications on your phone, or press Select three times quickly to turn on Voice Feedback.
Select Accessibility , and navigate up and down using the Select button ring. Press Select when you hear the option for Voice Speed .
Navigate up and down to hear the various speed options. You will hear the number and name of each option.
Press Select to choose and save a voice speed.
a) 1 Slowest b) 2 Slower c) 3 Normal d) 4 Faster e) 5 Fastest
Adjust Voice Volume
The Voice Feedback feature also allows you to set the voice volume.
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Settings
Adjust Voice Volume
Before you begin
Procedure
Step 1
Step 2
Step 3
Step 4
Press Applications on your phone, or press Select three times quickly to turn on Voice Feedback.
Select Accessibility , and navigate to Voice Volume using the Select button ring.
Press Select , and continue pressing until you hear each of the five available volume settings.
a) Highest b) High c) Normal d) Low e) Lowest
Press the Set softkey twice to save your settings.
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C H A P T E R
7
Accessories
•
Accessories Overview for Cisco IP Phone 8800 Series with Multiplatform Firmware, on page 135
•
View the Accessories Associated with Your Phone, on page 137
•
•
External Speakers and Microphone, on page 156
•
Cisco IP Phone Key Expansion Module Setup Overview, on page 157
Accessories Overview for Cisco IP Phone 8800 Series with
Multiplatform Firmware
Table 8: Accessory Support for the Cisco IP Phone 8800 Series with Multiplatform Firmware
Accessory Type Cisco IP Phone
8811 and 8841 8845 8851 8861 8865
Cisco Accessory
Cisco IP Phone 8800
Key Expansion
Module
Add-on module
Not supported
Wall Mount Kit
Footstand
Cable Lock
Cisco Headset 520
Series
Cisco Headset 530
Series
USB
Supported
Supported
Supported
Not supported
Standard RJ9
USB Adapter
Supported
Not supported
Not supported
Supported
Supported
Supported
Not supported
Supported
Supported
Supported
Supported
Supported
Supports up to 2 expansion modules.
Supports up to 3 expansion modules.
Supported
Supported
Supported
Supported
Supported
Supported
Supported
Supported
Supported
Supported
Supported
Not supported
Supported
Supported
Supported
Supported
Supported
Supported
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Accessories Overview for Cisco IP Phone 8800 Series with Multiplatform Firmware
Accessory Type Cisco IP Phone
8811 and 8841 8845
Supported Cisco Headset 560
Series with Standard
Base
Standard RJ9 and AUX
Cisco Headset 560
Series with Multibase
USB
Supported
Not supported Not supported
Third-Party Accessories
Headsets: See
. This section includes information about each headset type.
Analog
Analog
Wideband
Bluetooth
USB
Electronic
Hookswitch
Supported
Supported
Not supported
Not supported
Supported
See Note 1.
Not supported
Supported
Supported
Supported
Not supported
Supported
Not supported Microphones: See
.
External PC
Speakers: See
.
External PC Not supported Not supported
8851
Supported
Supported
Supported
Supported
Supported
Supported
Supported
See Note 2.
Not supported
Not supported
8861
Supported
Supported
Supported
Supported
Supported
Supported
Supported
Supported
Supported
8865
Supported
Supported
Supported
Supported
Supported
Supported
Supported
Supported
Supported
Note 1.
If you connect your headset to the phone with the Y-cable (RJ-9 connector and AUX connector) , make sure that you enable Electronic HookSwitch Control in the Audio Volume area from Voice > User tab on the phone administration web page.
2.
When you use the Electronic Hookswitch (EHS):
• The EHS connects to the Cisco IP Phone 8811, 8841, and 8845 with the auxiliary port.
• The EHS connects to the Cisco IP Phone 8851, 8861, and 8865 with the auxiliary port, the USB port, or with Bluetooth.
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View the Accessories Associated with Your Phone
View the Accessories Associated with Your Phone
You can use the headset jack, Bluetooth, or the USB port to connect external hardware to your phone. The accessory list, by default, contains an analog headset that can be set up to enable wideband
Procedure
Step 1
Step 2
Step 3
Step 4
Press Applications .
Select one of the following options:
• Status > Accessories
• Bluetooth > Devices
(Optional) Select an accessory and press Show detail .
Press Exit .
Headsets
Check with the headset manufacturer to confirm whether you can use it with your Cisco phone.
If you plug a headset into the phone during an active call, the audio path automatically changes to the headset.
Important Headset Safety Information
High Sound Pressure—Avoid listening to high volume levels for long periods to prevent possible hearing damage.
When you plug in your headset, lower the volume of the headset speaker before you put the headset on. If you remember to lower the volume before you take the headset off, the volume will start lower when you plug in your headset again.
Be aware of your surroundings. When you use your headset, it may block out important external sounds, particularly in emergencies or in noisy environments. Don’t use the headset while driving. Don’t leave your headset or headset cables in an area where people or pets can trip over them. Always supervise children who are near your headset or headset cables.
Cisco Headsets 500 Series
You can use the Cisco Headset 500 Series with your Cisco IP Phone 8800 Series Multiplatform Phones. The
Cisco Headset 500 Series offers a more enhanced experience with:
• In-call indicators: LEDs on an ear plate
• Simplified call controls
• Customized audio
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Cisco Headset 521 and 522
The supported headsets are:
• Cisco Headset 520 Series
• Cisco Headset 531 and 532
• Cisco Headset 560 Series (Standard Base and Multibase)
Cisco Headset 521 and 522
The Cisco Headsets 521 and 522 are two wired headsets that have been developed for use on Cisco IP Phones and devices. The Cisco Headset 521 features a single earpiece for extended wear and comfort. The Cisco
Headset 522 features two earpieces for use in a noisy workplace.
Both headsets feature a 3.5-mm connector for use on laptops and mobile devices. An inline controller with a
USB connector is also available for use on the Cisco IP Phone 8851, 8861, and 8865 with Multiplaform
Firmware. The controller is an easy way to answer your calls, and to access basic phone features such as hold and resume, mute, and volume control.
The Cisco Headsets 521 and 522 require Multiplatform Firmware Release 11.2(3) or later version. Upgrade your phones to the latest firmware before using these headsets.
To check your phone model and the firmware version, press Applications and select Status > Product information . The Product name field shows your phone model. The Software version field shows the installed load where you can get the firmware version.
Cisco Headset 521 and 522 Buttons and LED
Your controller buttons are used for basic call features.
Figure 6: Cisco Headset 521 and 522 Controller
The following table describes the Cisco Headset 521 and 522 controller buttons.
Table 9: Cisco Headset 521 and 522 Controller Buttons
Name Number
1
Mute button
Description
Toggle the microphone on and off.
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Cisco Headset 531 and 532
Number
2
3
Name
Volume button ( and )
Call button
Description
Adjust the volume on your headset.
Use to manage calls:
• Press once to answer an incoming call.
• Press and hold for 2 seconds to end a call.
• Press twice to reject an incoming call.
• Press once to put an active call on hold. Press again to retrieve a call from hold.
Cisco Headset 531 and 532
The Cisco Headset 530 Series are two headsets that are developed for Cisco products and services. The 531 headset features a single earpiece, and offers lightweight comfort. The 532 headset features two earpieces for use in a noisy environment or busy office.
The Cisco Headset 531 and 532 use one of two connectors with the Cisco IP Phone 8800 Series with
Multiplatform Firmware:
• RJ9 connector–Use it with Cisco IP Phones that have a headset port.
• USB headset adapter– Provides enhanced call control and currently supports the 8851, 8861, and 8865
Cisco IP Phone models.
The Cisco Headset USB Adapter is available for use with the Cisco Headset 531 and 532. With the adapter, you can test your headset, and customize your bass and treble, gain or microphone volume, and sidetone or feedback settings. The adapter also retains your settings if you switch between phones.
The Cisco USB adapter is supported on Cisco IP Phone 8851, 8861, and 8865 with Multiplatform Firmware.
To check your phone model, press field shows your phone model.
Applications > Status > Product information . The Product name
The Cisco Headset 530 Series require Multiplatform Firmware Release 11.1(2) or a later version. Upgrade your phones to the latest firmware before using these headsets.
Cisco Headset 531 and 532 LED and Buttons
The Cisco Headset USB Adapter for Cisco Headset 530 Series is used for the basic call features.
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Cisco Headset 531 and 532 LED and Buttons
Figure 7: Cisco Headset USB Adapter
Accessories
The following table describes the Cisco Headset 531 and 532 USB Adapter buttons.
Table 10: Cisco Headset USB Adapter Buttons
Name Number
1
2
Mute button
Volume button ( and )
Description
Toggle the microphone on and off. When Mute on the USB adapter is enabled, the Mute button on the USB adapter lights up.
Adjust the volume on your headset.
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Cisco Headset 561 and 562
Number
3
Name
Call button
Description
Incoming and active call management depends upon if you have one call or multiple calls.
One call:
• Press once to answer incoming calls.
• Press once to put an active call on hold. Press again to retrieve the call from hold.
• Press twice to reject an incoming call.
Multiple calls:
• Press once to put an active call on hold, and to answer a second incoming call.
• Press once to put a current call on hold and press again to resume a call.
• Press and hold for 2 seconds to end the current call and press again to resume a held call.
• Press and hold for 2 seconds to end an active call, and to answer another incoming call.
• Press twice to stay on a current call, and to reject a second incoming call.
Cisco Headset 561 and 562
The Cisco Headset 560 Series are two wireless headsets that are developed for Cisco products and services.
The Cisco Headset 561 features a single earpiece, and offers lightweight comfort. The Cisco Headset 562 features two earpieces for use in a noisy environment or busy office.
The Cisco Headset 560 Series use a headset base to connect with Cisco IP Phones and charge the headsets.
The available options for the base are Standard base and Multibase. The Cisco Headset 560 Series with
Standard Base support connection with a single source from a phone or a computer. The Cisco Headset 560
Series with Multibase support multiple sources from phones, computers, and Bluetooth-paired devices and provide an easy and intuitive switch among the connected sources.
You can connect the Cisco Headset 560 Series with any of the following:
• RJ9 and AUX connector (Y-cable)—Supported on Cisco IP Phones 8811, 8841, 8845, 8851, 8861, and
8865 with multiple platforms.
• USB connector—Supported on Cisco IP Phones 8851, 8861, and 8865 with multiple platforms.
The Cisco Headset 560 Series require Multiplatform Firmware Release 11.2(3) and higher. Upgrade your phones to the latest firmware before using these headsets.
To check your phone model and the firmware version, press Applications and select Status > Product information . The Product name field shows your phone model. The Software version field shows the installed load where you can get the firmware version.
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Cisco Headset 561 and 562 Buttons and LED
Cisco Headset 561 and 562 Buttons and LED
Your headset buttons are used for basic call features.
Figure 8: Cisco Headset 561 and 562 Headset Buttons
Accessories
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Cisco Headset 561 and 562 Buttons and LED
3
4
The following table describes the Cisco Headset 561 and 562 Headset buttons.
Table 11: Cisco Headset 561 and 562 Headset Buttons
Name Number
1
Power and Call button
Description
Use to power the headset on and off.
Press and hold for 4 seconds to power on/off the headset.
Incoming and active call management depends upon if you have one call or multiple calls.
One call:
• Press once to answer incoming calls.
• Press once to put an active call on hold. Press again to retrieve the call from hold.
• Press twice to reject an incoming call.
Multiple calls:
• Press once to put an active call on hold, and to answer a second incoming call.
• Press once to put a current call on hold and press again to resume a call.
• Press and hold for 2 seconds to end the current call and press again to resume a held call.
• Press and hold for 2 seconds to end an active call, and to answer another incoming call.
• Press twice to stay on a current call, and to reject a second incoming call.
2
Mute button
Volume button (
LED and )
Toggle the microphone on and off. When Mute on the headset is enabled:
• The Mute button on the phone lights up.
• The Mute button on the headset base lights up. (For Multibase only)
Adjust the volume on your headset.
Shows the headset status:
• Blinking red—Incoming call.
• Steady red—Active call.
• Flashing white every 6 seconds—The headset is paired and idle.
• Blinking white—Firmware upgrade is in process or the headset is pairing with the base station.
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Charge Cisco Headset 561 and 562
Charge Cisco Headset 561 and 562
Use the headset base to charge the headset.
Procedure
Place the headset into the socket on the base.
The LEDs on the base station indicate the charging status. When the headset is fully charged, the five LEDs on the base are steady white. If the LEDs don't light up, remove the headset from the base and try again.
Upgrade the Headset 500 Series Firmware
When you connect the headset to the phone, the phone checks the headset firmware version. If a new version is available, the phone prompts you to upgrade your headset. The headset upgrade prompt displays only when you are on the home screen of the idle phone. If the phone is in use when a new version firmware is detected, the upgrade prompt displays when you return to the home screen in idle mode.
Note If you don't respond to the upgrade prompt, the upgrade automatically starts when the countdown ends.
Before you begin
Your administrator configures the upgrade rule for your headset on the phone administration web page.
Procedure
Step 1
Step 2
Press Upgrade on the phone when prompted.
The upgrade icon on the upper-right corner of the phone screen indicates that the headset is upgrading.
The time that the upgrade process takes varies with headset models, from 10 to 15 minutes.
(Optional) If you want to upgrade your headset later, press Postpone .
You will be prompted every 2 hours until you start the upgrade.
Cisco Headset 500 Series Setup
On the phone screen, you can test your headset, customize your bass and treble, gain or microphone volume, and sidetone or feedback settings when:
• The Cisco Headset 520 Series is connected to the phone with the inline USB controller.
• The Cisco Headset 531 and 532 is connected to the phone with the USB adapter.
• The Cisco Headset 560 Series Standard Base or Multibase is connected to the phone with the Y-cable or the USB cable.
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Adjust Your Headset Bass and Treble
You are prompted to set up your headset when you connect it to the phone. If you ignore the headset setup prompt, you can also access it from Applications > Status > Accessories .
Note The settings are stored in the inline USB controller, the USB adapter, or the headset base, varying from headset models. A factory reset on the phone does not affect the headset settings.
Adjust Your Headset Bass and Treble
You can customize your headset by adjusting the bass and treble. If you prefer a headset with more bass, tune it toward the warmer setting. If you prefer more treble, tune it toward the brighter setting.
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Press Applications
Select Status .
.
Select Accessories .
Navigate to Setup > Speaker > Tuning .
Press or to adjust the tuning.
Press Save to apply and retain your setting.
Adjust Your Headset Microphone Volume
Microphone volume is also known as gain. You can adjust the gain level when you are on a call with various loud and soft voices. This setting equalizes the voices that you hear in the earpiece by making the loud voices softer, and the quiet voices louder.
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Press Applications
Select Status .
.
Select Accessories .
Navigate to Setup > Microphone > Gain .
Press or to adjust the gain level.
Press Save to apply and retain your setting.
Adjust Your Headset Speaker Feedback
Feedback, also called sidetone, is the term for hearing your own voice in your headset. You can adjust the sidetone level or turn it off if you find it distracting to hear your own voice during a call.
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Test Your Headset Microphone
Procedure
Step 1
Step 2
Step 3
Step 4
Press Applications .
Navigate to Status > Accessories > Setup > Speaker > Sidetone .
Press or to adjust the sidetone.
The sidetone default value is Off .
Press Set to apply and retain your settings.
Test Your Headset Microphone
You can check if your microphone is working before you begin a call.
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Press Applications
Select Status .
Select Accessories .
.
Navigate to Setup > Microphone > Test .
Press Record and speak into the microphone.
Press Playback when you finish speaking and listen to the test recording.
Maximum recording time is 20 seconds.
Replace Your Cisco Headset 500 Series Ear Pads
Your headset's ear pads are an important part of its performance. They provide comfort, grip, and sound enhancement. With time, it's natural for ear pads to wear out, but you can replace them easily.
Note Cisco Headset 560 Series ear pads are not compatible with the Cisco Headset 520 Series and Cisco Headset
530 Series.
Procedure
Step 1 Rotate the old ear pad counterclockwise.
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Step 2 Pull the old ear pad away from the speaker.
Step 3 Push the new ear pad toward the speaker.
Step 4 Rotate the new ear pad clockwise.
Third Party Headsets
Third Party Headsets
Cisco Systems performs internal testing of third-party headsets for use with Cisco IP Phones. But Cisco does not certify or support products from headset or handset vendors.
Headsets connect to your phone using either the USB or the auxiliary port. Depending upon your headset model, you have to adjust your phone's audio settings for the best audio experience, including the headset sidetone setting.
If you have a third-party headset, and you apply a new sidetone setting, then wait one minute and reboot the phone so the setting is stored in flash.
The phone reduces some background noise that a headset microphone detects. You can use a noise canceling headset to further reduce the background noise and improve the overall audio quality.
If you are considering a third-party headset, we recommend the use of good quality external devices; for example, headsets that are screened against unwanted radio frequency (RF) and audio frequency (AF) signals.
Depending on the quality of headsets and their proximity to other devices, such as mobile phones and two-way radios, some audio noise or echo may still occur. Either the remote party or both the remote party and the
Cisco IP Phone user may hear an audible hum or buzz. A range of outside sources can cause humming or buzzing sounds; for example, electric lights, electric motors, or large PC monitors.
Note Sometimes, use of a local power cube or power injector may reduce or eliminate hum.
Environmental and hardware inconsistencies in the locations where Cisco IP Phones are deployed mean that no single headset solution is optimal for all environments.
We recommend that customers test headsets in the intended environment to determine performance before making a purchasing decision to deploy on a large scale.
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Audio Quality
You can use only one headset at a time. The most-recently connected headset is the active headset.
Audio Quality
Beyond physical, mechanical, and technical performance, the audio portion of a headset must sound good to the user and to the party on the far end. Sound quality is subjective, and we cannot guarantee the performance of any third-party headset. However, various headsets from leading headset manufacturers are reported to perform well with Cisco IP Phones.
Cisco doesn't recommend or test any third-party headsets with their products. For information about third-party headset support for Cisco products, go to the manufacturer's web site.
Cisco does test the Cisco headsets with the Cisco IP Phones. For information about Cisco Headsets and Cisco
IP Phone support, see https://www.cisco.com/c/en/us/products/collaboration-endpoints/headsets/index.html
.
Wired Headsets
A wired headset works with all Cisco IP Phone features, including the Volume and Mute buttons. These buttons adjust the earpiece volume and mute the audio from the headset microphone.
When you install a wired headset, make sure you press the cable into the channel in the phone.
Caution Failure to press the cable into the channel in the phone can lead to cable damage.
Wireless Headsets
You can use most wireless headsets with your phone. For a list of supported wireless headsets, see http://www.cisco.com/c/en/us/products/unified-communications/uc_endpoints_accessories.html
Refer to your wireless headset documentation for information about connecting the headset and using the features.
Standard Headsets
You can use a standard headset with your desk phone. Standard headsets plug into the back of the phone with an RJ-type connecter.
Connect a Standard Headset
Standard headsets plug into the back of the phone.
Procedure
Plug the headset into the jack on the back of the phone and press the cable into the cable channel.
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Figure 9: Standard Headset Connection
USB Headsets
Caution Failure to press the cable into the channel in the phone can damage the printed circuit board inside the phone. The cable channel reduces the strain on the connector and the printed circuit board.
USB Headsets
You can use a USB headset for your calls if your phone has a USB port.
If your phone has more than one USB port, only one USB headset can be connected at a time.
For a list of supported headsets, see Unified Communications Endpoint and Client Accessories . USB headsets that are not listed may not function properly if you attach them to the USB port. For more information, see the documentation from your USB headset manufacturer.
Connect a USB Headset
When you use USB headsets with your phone, keep in mind:
• You can use only one headset at a time. The most-recently connected headset is the active headset.
• If you are on an active call and unplug a USB headset, the audio path does not change automatically.
You need to press the Speakerphone button or pick up the handset.
• If you are on an active call and unplug a USB headset, the audio changes automatically to the speaker.
• If you are on an active call and plug in a USB headset, the audio changes to the USB headset.
Procedure
Plug the USB headset plug into the USB port on the phone.
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Bluetooth Wireless Headsets
Bluetooth Wireless Headsets
Cisco IP Phone 8845, 8851, 8861 and 8865 with Multiplatform Firmware supports Bluetooth wireless headsets.
For a list of supported third party headsets, see http://www.cisco.com/c/en/us/products/unified-communications/ uc_endpoints_accessories.html
.
Bluetooth enables low-bandwidth wireless connections within a range of 66 feet (20 meters). The best performance is in the 3- to 6-foot (1- to 2-meter) range. Bluetooth wireless technology operates in the 2.4
GHz band, which is the same as the 802.11b/g band. Interference issues can occur. We recommend that you:
• Use 802.11a, 802.11n, or 802.11ac that operates in the 5 GHz band.
• Reduce the proximity of other 802.11b/g devices, Bluetooth devices, microwave ovens, and large metal objects.
The Cisco IP Phone uses a shared key authentication and encryption method to connect with headsets. The
Cisco IP Phone can connect with up to 50 headsets, one at a time. The last connected headset is used as the default. Pairing is typically performed once for each headset.
After a device is paired, the Bluetooth connection is maintained as long as both devices (phone and headset) are enabled and within range of each other. The connection typically reestablishes itself automatically if either of the devices powers down then powers up. However, some headsets require user action to reestablish the connection.
The Bluetooth icon indicates that Bluetooth is on, whether a device is connected or not.
Potential interference issues can occur. We recommend that you reduce the proximity of other 802.11b/g devices, Bluetooth devices, microwave ovens, and large metal objects. If possible, configure other 802.11
devices to use the 802.11a channels.
For a Bluetooth wireless headset to work, it does not need to be within direct line-of-sight of the phone. But some barriers such as walls or doors can affect the connection. Interference from other electronic devices can also affect performance.
When headsets are more than 30 feet (10 meters) away from the Cisco IP Phone, Bluetooth drops the connection after a 15- to 20-second timeout. The paired headset reconnects when it is comes back into range of the Cisco
IP Phone. For certain phone types that operate in power-save modes, you can wake up the headset by tapping on the operational button.
Enable the headset before you add it as a phone accessory.
The phone supports various Handsfree Profile features that allow you to use devices such as Bluetooth wireless headsets for certain tasks. For example, instead of pressing Redial on the phone, you can redial a number from the Bluetooth wireless headset by following instructions from the headset manufacturer.
These hands-free features apply to Bluetooth wireless headsets that are used with the Cisco IP Phone 8845,
8851, 8861 and 8865:
• Answer a call
• End a call
• Change the headset volume for a call
• Redial
• Caller ID
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Turn Bluetooth On or Off
• Divert
• Hold and Accept
• Release and Accept
Hands-free devices have different feature activation methods. Device manufacturers may also use different terms when referring to the same feature.
Important Only one headset type works at any given time. If you use both a Bluetooth headset and an analog headset that are attached to the phone, enabling the Bluetooth headset disables the analog headset. To enable the analog headset, disable the Bluetooth headset. Plugging a USB headset into a phone that has Bluetooth headset enabled disables both the Bluetooth and analog headset. If you unplug the USB headset, you can either enable the Bluetooth headset or disable the Bluetooth headset to use the analog headset.
For information about how to use your Bluetooth wireless headset, see:
• Cisco IP Phone 8800 Series Multiplatform Phones User Guide , see Bluetooth Headsets .
• User Guides provided with your headset
Turn Bluetooth On or Off
When Bluetooth is active, the Bluetooth icon appears in the phone screen header.
Procedure
Step 1
Step 2
Step 3
Step 4
Press Applications
Select Bluetooth .
Press On or Off .
Select Set .
.
Add a Bluetooth Headset
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Make your Bluetooth headset discoverable.
Press Applications .
Select Bluetooth > Devices
Select Scan .
Select your headset and press Connect .
(Optional) If prompted, enter the PIN for your headset.
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Disconnect a Bluetooth Headset
Disconnect a Bluetooth Headset
You should disconnect your Bluetooth headset before you use it with another device.
Procedure
Step 1
Step 2
Step 3
Step 4
Press Applications .
Select Bluetooth > Devices .
Select a Bluetooth headset.
Press Disconnect .
Remove a Bluetooth Headset
Remove your Bluetooth headset if you aren't going to use it with your phone again.
Procedure
Step 1
Step 2
Step 3
Press Applications .
Select Bluetooth > Devices .
Select a Bluetooth headset and press Delete .
Wireless Headsets
You can use most wireless headsets with your phone. For a list of supported headsets, see http://www.cisco.com/c/en/us/products/unified-communications/uc_endpoints_accessories.html
.
Refer to your wireless headset documentation for information about connecting the headset and using its features.
Swap Headsets While on a Call
You can connect an analog headset, a Bluetooth headset, and a USB headset simultaneously to your phone.
However,you can use only one headset at a time.
When you connect multiple headsets to the phone, you can switch among the headsets during a call by pressing the Headset key on the phone. Though the phone is connected to multiple devices, you see a specific headset is selected as the preferred audio device in the following priority order:
• When you connect a USB headset, a Bluetooth, and an analog headset to the phone, you can make your
USB headset the preferred audio device.
• When you connect a Bluetooth and an analog headset to the phone, you can make your Bluetooth device the preferred audio device. The Bluetooth headset takes priority over wired headset, so audio is sent or received from Bluetooth headset and there will be no audio on wired headset.
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Adjust Sidetone Gain
• When you connect only an analog headset to the phone, you make your analog headset the preferred audio device.
Procedure
Step 1
Step 2
Before you make or answer a call, press Headset .
(Optional) If you place a call, dial the number.
Adjust Sidetone Gain
Sidetone is the amount of feedback you hear in your ear when you speak. You can adjust the sidetone gain level for the handset and the analog headsets, but not the headsets that use 3.5-mm jack or the USB ports.
Procedure
Step 1
Step 2
Step 3
Step 4
Press Applications .
Select User preferences > Audio preferences > Sidetone gain .
Choose the preferred sidetone gain level.
• Off —Turns off the sidetone
• Very low —The minimum sidetone gain level
• Low —The default sidetone gain level
• High —The maximum sidetone gain level
Press Save to save the setting.
Adjust the Microphone Gain
You can adjust the microphone gain for the handset, handsfree, and the analog headsets, but not the headsets that use 3.5-mm jack or the USB ports. You make the gain louder or softer to get a good input level.
You can change the microphone gain while you are on a call. If you save the settings during the call, the change is immediate and is used on subsequent calls. If you don't save the settings during the call, the change is only used for the current call.
Procedure
Step 1
Step 2
Step 3
Press Applications .
Select User preferences > Audio preferences > Microphone gain .
Press >> to make the gain level louder and press << to make it softer.
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Test the Microphone
The available options are: Softest, Softer, Soft, Default, Loud, Louder, Loudest.
Note You can also set the microphone gain based on the device that you use most frequently. Use any of the methods:
• Preferred audio device: Set the preferred audio device to what you use most frequently. For example, if you use analog headset most frequently, then set your preferred device as Headset from the phone menu User preferences > Audio preferences > Preferred audio device . Then adjust the microphone gain of the analog headset, listen to the effect. Then save the one you like. If you use handset most frequently, pick up the handset, ensure you cancel the incoming call. Then adjust the microphone gain.
• Last used audio device: Set the preferred audio device to None from the phone menu User preferences > Audio preferences > Preferred audio device . Then toggle the audiopath once.
For example, press the microphone of the handsfree on or off once. Then when you adjust the microphone gain, the microphone of the handsfree will be used for the gain adjustment.
Step 4 Press Save to save the setting.
Test the Microphone
You can test your phone microphone after you configure the microphone gain. This test allows you to evaluate if the microphone gain gives the expected result.
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Step 7
Press Applications .
Select User preferences > Audio preferences > Microphone test .
Press Record to start recording.
Press StopRec when you finish recording.
The maximum time for a testing recording is 20 seconds.
Press Playback to listen to the recording.
(Optional) To retest the microphone, repeat step 3 through step 5.
Press to exit.
Tune the Speaker
You can tune the speaker for the handset, handsfree, and the analog headsets, but not the headsets that use
3.5-mm jack or the USB ports.
You can tune the speaker while you are on a call. If you save the settings during the call, the change is immediate and is used on subsequent calls. If you don't save the settings during the call, the change is only used for the current call.
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Specify an Audio Device for a Call
Procedure
Step 1
Step 2
Step 3
Press Applications .
Select User preferences > Audio preferences > Tune speaker .
Press >> and << to tune the speaker.
The available options are: Warmest, Warmer, Warm, Default, Bright, Brighter, Brightest.
Note You can also set the microphone gain based on the device that you use most frequently. Use any of the methods:
• Preferred audio device: Set the preferred audio device to what you use most frequently. For example, if you use analog headset most frequently, then set your preferred device as Headset from the phone menu User preferences > Audio preferences > Preferred audio device . Then tune the speaker of the analog headset, listen to the effect. Then save the one you like. If you use handset most frequently, pick up the handset, ensure you cancel the incoming call. Then tune the speaker.
• Last used audio device: Set the preferred audio device to None from the phone menu User preferences > Audio preferences > Preferred audio device . Then toggle the audiopath once.
For example, press the speaker of the handsfree on or off once. Then when you tune the speaker, the speaker of the handsfree will be used for tuning.
Step 4 Press Save to save the setting.
Specify an Audio Device for a Call
You can connect an analog headset, a Bluetooth headset, and a USB headset simultaneously to your phone.
However, you can use only one headset at time.
When you connect multiple headsets to the phone, you can choose the audio device to use for a call. Your choice applies when you place or answer a call with a line key or the corresponding softkey.
Procedure
Step 1
Step 2
Step 3
Press Applications .
Select User preferences > Audio preferences > Preferred audio device .
Press Select to choose one of the options:
• None —Selects the last used audio device.
• Speaker —Selects the speakerphone as the audio device.
• Headset —Selects a headset as the audio device. A headset priority order is:
• USB (highest)
• Bluetooth (medium)
• analog headset (lowest)
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Dynamically Select an Audio Path for a Call
Step 4
• Bluetooth —Selects Bluetooth as the audio device. The priority order is Bluetooth (highest), USB
(medium), and analog headset (lowest).
Press Set to save the selection.
Dynamically Select an Audio Path for a Call
You can connect an analog headset, a Bluetooth headset, and a USB headset simultaneously to your phone.
However, only one of them can be used at a time.
When you connect multiple headsets to the phone, the audio path that is used during a call changes based on the audio devices that are connected.
Procedure
Step 1
Step 2
Step 3
Step 4
(Optional) While you are on a call with an analog headset and a Bluetooth headset connected to the phone, plug in a USB headset.
The call switches to the USB headset.
(Optional) While you are on a call with a USB headset connected to the phone, unplug the USB headset.
If a Bluetooth headset is connected the call switches to it, else the call switches to the speaker.
(Optional) While you are on a call with a Bluetooth headset connected to the phone, disconnect the Bluetooth headset (that is, move out of range or power off the headset).
If a USB headset is connected the call switches to it, else the call switches to an analog headset.
(Optional) While you are on a call with an analog headset and a USB headset connected to the phone, plug in a Bluetooth headset.
The call switches to the Bluetooth headset.
External Speakers and Microphone
External speakers and microphones are plug-and-play accessories. You can connect an external PC-type microphone and powered speakers (with amplifier) on the Cisco IP Phone by using the line in/out jacks.
Connecting an external microphone disables the internal microphone and connecting an external speaker disables the internal phone speaker.
Note Using poor quality external audio devices, playing loudspeakers at very loud volumes, or placing the microphone very close to the loudspeaker may result in undesirable echo for other parties on your speakerphone calls.
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Cisco IP Phone Key Expansion Module Setup Overview
Cisco IP Phone Key Expansion Module Setup Overview
Figure 10: Key Expansion Module with Single LCD Screen
Figure 11: Cisco IP Phone 8851/8861 Key Expansion Module with
Dual Screen
Figure 12: Cisco IP Phone 8865 Key Expansion Module with Dual
Screen
The Cisco IP Phone 8800 Key Expansion Module adds extra programmable buttons to the phone. The programmable buttons can be set up as phone speed-dial buttons, or phone feature buttons.
There are 3 expansion modules available:
• Cisco IP Phone 8800 Key Expansion Module—Single LCD screen module, 18 line keys, 2 pages, two-column display only.
• Cisco IP Phone 8851/8861 Key Expansion Module—Dual LCD screen module for audio phones, 14 line keys, 2 pages, one-column display only.
• Cisco IP Phone 8865 Key Expansion Module—Dual LCD screen module for video phones, 14 line keys,
2 pages, one-column display only.
Note The Cisco IP Phone 8851/8861 Key Expansion Module and the Cisco IP Phone 8865 Key Expansion Module require Firmware Release 11.2(3) or later.
You can use more than one expansion module per phone. But each module must be the same type. You cannot mix Cisco IP Phone 8800 Key Expansion Module with a Cisco IP Phone 8851/8861 Key Expansion Module or with a Cisco IP Phone 8865 Key Expansion Module. You cannot mix audio expansion modules with video
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Key Expansion Module Power Information expansion modules. You also cannot use a video expansion module on an audio phone or an audio expansion module on a video phone.
The following table lists the phones and the number of key expansion modules that each model supports.
Table 12: Cisco IP Phones and Supported Cisco IP Phone 8800 Key Expansion Module
Cisco IP Phone Model
Cisco IP Phone 8851
Cisco IP Phone 8861
Cisco IP Phone 8865
Supported Number of Key Expansion Modules and Buttons
2; single LCD screen, 18 line keys, two pages, providing 72 buttons
3; single LCD screen, 18 line keys, two pages, providing 108 buttons
3; single LCD screen, 18 line keys, two pages, providing 108 buttons,
Table 13: Cisco IP Phones and Supported Cisco IP Phone 8851/8861 Key Expansion Module and Cisco IP Phone 8865 Key Expansion Module
Cisco IP Phone Model
Cisco IP Phone 8851
Cisco IP Phone 8861
Cisco IP Phone 8865
Supported Numbers of Key Expansion Modules and Buttons
2; dual LCD screen, 14 line keys, two pages, providing 56 buttons
3; dual LCD screen, 14 line keys, two pages, providing 84 buttons
3; dual LCD screen, 14 line keys, two pages, providing 84 buttons
Key Expansion Module Power Information
If you use a key expansion module with your IP phone, then Power over Ethernet (PoE) is enough to power your expansion modules. But, your phone must have an IP address in order to charge the expansion module.
A power cube is needed for smartphone or tablet charging when your key expansion module is attached.
A key expansion module uses 48V DC, 5W per module. If you are charging a smartphone or a tablet, note the following:
• Side USB: Up to 500mA/2.5W charging
• Back USB: Fast charging, Supports up to 2.1A/10.5W charging
Table 14: Power-Supply Compatibility for Cisco IP Phone 8800 Key Expansion Module
Configuration 802.3at PoE 802.3af Power over Ethernet
(PoE)
Yes Yes 8851 with 1 key expansion module
8851with 2 key expansion modules
No No
See the third note below
Cisco IP Phone Power Cube 4
Yes
Yes
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Key Expansion Module Power Information
Configuration
8861 with 1 key expansion module
8861 with 2 key expansion modules
8861 with 3 key expansion modules
802.3af Power over Ethernet
(PoE)
No
802.3at PoE
Yes
No
No
Yes
See the first note below
Yes
See the first note below
Cisco IP Phone Power Cube 4
Yes
Yes
Yes
Note • The fast-charging feature on the back USB does not work when more than one key expansion module is attached to a Cisco IP Phone 8861 using 802.3at PoE.
• The fast-charging feature on the back USB doesn’t work when more than one key expansion module is attached to a Cisco IP Phone 8861, unless Cisco Universal PoE (UPoE) is used.
• Cisco IP Phone 8851 with 2 key expansion modules works on 802.3at PoE only with v08 or later hardware.
You can find the phone version information on the lower back of the phone as part of the TAN and PID label. Version information is also located on the individual phone packaging.
Table 15: Power-Supply Compatibility for Cisco IP Phone 8851/8861 Key Expansion Module and Cisco IP Phone 8865 Key Expansion Module
Configuration 802.3at PoE Cisco IP Phone Power Cube 4 802.3af Power over Ethernet
(PoE)
Yes Yes Yes 8851 with 1 key expansion module
8851with 2 key expansion modules
No
No
Yes
See the third note below
Yes
Yes
Yes 8861 and 8865 with 1 key expansion module
8861 and 8865 with 2 key expansion modules
8861 and 8865 with 3 key expansion modules
No
No
Yes
See the first note below
Yes
See the first note below
Yes
Yes
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Key Expansion Module Buttons and Hardware
Note • The fast-charging feature on the back USB does not work when more than one key expansion module is attached to a Cisco IP Phone 8861 and 8865 using 802.3at PoE.
• The fast-charging feature on the back USB doesn’t work when more than one key expansion module is attached to a Cisco IP Phone 8861 and 8865, unless Cisco Universal PoE (UPoE) is used.
• Cisco IP Phone 8851 with 2 key expansion modules works on 802.3at PoE only with v08 or later hardware.
You can find the phone version information on the lower back of the phone as part of the TAN and PID label. Version information is also located on the individual phone packaging.
Key Expansion Module Buttons and Hardware
Figure 13: Cisco IP Phone Key Expansion Module (Single LCD) Buttons and Hardware
Figure 14: Cisco IP Phone Key Expansion Module (Dual LCD) Buttons and Hardware
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Column Modes
The following table describes the features of the key expansion module.
Table 16: Key Expansion Modules Buttons and Hardware
1
LCD screen—Displays the phone number, speed-dial number (or name or other text label), phone service, or phone feature assigned to each button.
Icons that indicate line status resemble (in both appearance and function) the icons on the phone to which the key expansion module is attached.
Lighted buttons—Line buttons. Each button or pair of buttons corresponds to one line. The lights beneath each button indicate the state of the corresponding line as follows:
• light off—Button is not configured.
•
• green steady LED—Line is configured correctly is in idle state.
red steady LED—Line in use and have an active call on it.
• amber steady/blinking LED—A configuration error occurred when this feature was being set up.
2 Shift buttons—2 buttons. The button for page 1 is labeled as 1 and the button for page 2 is labeled as 2 . The lights in each button indicate the state of the page as follows:
• green steady LED—Page is in view.
• light off—Page is not in view.
• page.
amber steady LED—Page is not in view with one or more alerting calls on the
Column Modes
If you are using the Cisco IP Phone 8800 Key Expansion Module, two-column mode is the default on the
Cisco IP Phone 8800 Key Expansion Module.
The Cisco IP Phone 8851/8861 Key Expansion Module and the Cisco IP Phone 8865 Key Expansion Module only support one-column mode and these key expansion modules do not support two-column mode.
One-Column Mode
One-column mode in Cisco IP Phone 8851/8861 Key Expansion Module and Cisco IP Phone 8865 Key
Expansion Module—Each button on the right of the screen is assigned to a speed-dial number (or name or other text label), phone service, or phone feature. In this configuration, the key expansion module displays up to 14 items on page 1, and up to 14 items on page 2.
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Allocate a Key Expansion Module Type with the Phone Menu
Figure 15: Cisco IP Phone 8851/8861 Key Expansion Module Figure 16: Cisco IP Phone 8865 Key Expansion Module
Two--Column Mode
If you are using Cisco IP Phone 8800 Key Expansion Module single-LCD screen expansion module, you can set up the module in two-column mode.
In two-column mode, each button on the left and right of the screen is assigned to a speed-dial number (or name or other text label), phone service, or phone feature. In this configuration, the key expansion module displays up to 18 items on page 1, and up to 18 items on page 2
Figure 17: Cisco IP Phone 8800 Key Expansion Module
Allocate a Key Expansion Module Type with the Phone Menu
You can assign the type of key expansion module that the phone supports.
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Adjust the Screen Brightness
Procedure
Step 1
Step 2
Step 3
Step 4
Press Applications .
Select User preferences > Attendant console preferences > KEM type .
Select the key expansion module type.
Press Save .
Adjust the Screen Brightness
You can change the brightness of the key expansion module screen to make it easier to read.
Procedure
Step 1
Step 2
Step 3
Step 4
Press Applications .
Select User preferences > Attendant console preferences .
Enter a number between 4-15.
Press Set .
Modify a Speed Dial on a Key Expansion Module
If one of the line keys on the key expansion module is configured as a speed dial, you can press the line key to change the speed-dial number. You can also verify this change by checking the Unit field on the phone web page. When the line keys on the key expansion module are configured as a blf, blf+call pickup, blf+call park, or call park, you cannot change the speed-dial number when you press the line key.
Procedure
Step 1
Step 2
Step 3
Press a key expansion module speed-dial key for at least 2 seconds.
In the Define Speed Dial window, add the speed-dial name and phone number to call when you press the key expansion module speed-dial key.
Press Save .
View the UDI Information of the Key Expansion Module
You can view the Unique Device Identifier (UDI) information of the key expansion module. The UDI information includes:
• Product name (PID)
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Add Features or Menu Shortcuts to Key Expansion Module Line Keys
• Product Version ID (VID)
• Serial number (SN)
Procedure
Step 1
Step 2
Press Applications .
Select Status > Accessories > Attendant console unit n .
Add Features or Menu Shortcuts to Key Expansion Module Line Keys
After you configure a line key on the key expansion module with a menu shortcut or a feature, you can press the configured line key to open the menu or access the feature.
Before you begin
Your administrator must enable this feature on your phone.
Procedure
Step 1
Step 2
Step 3
Press and hold a line key for two seconds. The available feature list is displayed.
Do the following actions as you need:
• Select a feature from the list to add it to the line key.
• Select a menu item from the menu shortcut list to add it to the line key.
Press Set .
Remove Features or Menu Shortcuts from Key Expansion Module Line Keys
Procedure
Step 1
Step 2
Press and hold the line key on the key expansion module for two seconds. The feature list is displayed.
Select None from the list and press Set .
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C H A P T E R
8
Product Safety and Security
•
Safety and Performance Information, on page 165
•
Compliance Statements, on page 167
•
Cisco Product Security Overview, on page 173
•
Cisco Circular Economy, on page 173
•
Important Online Information, on page 173
Safety and Performance Information
Power Outage
Your access to emergency service through the phone requires that the phone receive power. If a power interruption occurs, service or emergency calling service dialing does not function until power is restored. If a power failure or disruption occurs, you may need to reset or reconfigure the equipment before you can use service or emergency calling service dialing.
Regulatory Domains
The radio frequency (RF) for this phone is configured for a specific regulatory domain. If you use this phone outside of the specific regulatory domain, the phone will not function properly, and you might violate local regulations.
Health-Care Environments
This product is not a medical device and uses an unlicensed frequency band that is susceptible to interference from other devices or equipment.
External Devices
We recommend that you use good-quality external devices that are shielded against unwanted radio frequency
(RF) and audio frequency (AF) signals. External devices include headsets, cables, and connectors.
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Bluetooth Wireless Headset Performance
Depending on the quality of these devices and their proximity to other devices, such as mobile phones or two-way radios, some audio noise may still occur. In these cases, we recommend that you take one or more of these actions:
• Move the external device away from the source of the RF or AF signals.
• Route the external device cables away from the source of the RF or AF signals.
• Use shielded cables for the external device, or use cables with a better shield and connector.
• Shorten the length of the external device cable.
• Apply ferrites or other such devices on the cables for the external device.
Cisco cannot guarantee the performance of external devices, cables, and connectors.
Caution In European Union countries, use only external speakers, microphones, and headsets that are fully compliant with the EMC Directive [89/336/EC].
Bluetooth Wireless Headset Performance
Cisco IP Phones support Bluetooth Class 2 technology when the headsets support Bluetooth. Bluetooth enables low-bandwidth wireless connections within a range of 30 feet (10 meters). The best performance is in the 3to 6-foot (1- to 2-meter) range. You can connect up to five headsets, but only the last one connected is used as the default.
Because of potential interference issues, we recommend that you move 802.11b/g devices, Bluetooth devices, microwave ovens, and large metal objects away from the wireless headset.
The Bluetooth wireless headset does not need to be within direct line-of-sight of the phone. However, some barriers, such as walls or doors, and interference from other electronic devices, can affect theconnection.
Ways to Provide Power to Your Phone
You can provide power to your phone in one of these ways:
• Use the power adapter that comes with your phone.
• If your network supports Power over Ethernet (PoE), you can plug your phone into the network. Plug an Ethernet cable into the Ethernet phone port and into the network.
If you are not sure whether your network supports PoE, check with your administrator.
Phone Behavior During Times of Network Congestion
Anything that degrades network performance can affect phone audio and video quality, and in some cases, can cause a call to drop. Sources of network degradation can include, but are not limited to, the following activities:
• Administrative tasks, such as an internal port scan or security scan
• Attacks that occur on your network, such as a Denial of Service attack
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UL Warning
UL Warning
The LAN/Ethernet cable or other cables attached to the device should not be extended outside of the building.
EnergyStar
The following phones have EnergyStar certification:
• Cisco IP Phone 8811
• Cisco IP Phone 8841
• Cisco IP Phone 8851
• Cisco IP Phone 8851NR
Any phone model that isn't listed in the above list isn't certified.
Product Label
The product label is located on the bottom of the device.
Compliance Statements
Compliance Statements for the European Union
CE Marking
The following CE mark is affixed to the equipment and packaging.
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RF Exposure Statement for the European Union
RF Exposure Statement for the European Union
This device has been evaluated and found compliant in accordance with EU EMF Directive 2014/53/EU.
Compliance Statements for the USA
Part 15 Radio Device
Caution The Part 15 radio device operates on a non-interference basis with other devices operating at this frequency.
Any changes or modification to said product not expressly approved by Cisco, including the use of non-Cisco antennas, could void the user’s authority to operate this device.
Compliance Statements for Canada
This device complies with Industry Canada license-exempt RSS standard(s). Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device. Privacy of communications may not be ensured when using this phone.
This product meets the applicable Innovation, Science and Economic Development Canada technical specifications.
Avis de Conformité Canadien
Cet appareil est conforme aux normes RSS exemptes de licence RSS d’Industry Canada. Le fonctionnement de cet appareil est soumis à deux conditions : (1) ce périphérique ne doit pas causer d'interférence et (2) ce périphérique doit supporter les interférences, y compris celles susceptibles d'entraîner un fonctionnement non souhaitable de l'appareil. La protection des communications ne peut pas être assurée lors de l'utilisation de ce téléphone.
Le présent produit est conforme aux spécifications techniques applicables d'Innovation, Sciences et
Développement économique Canada.
Canadian RF Exposure Statement
THIS DEVICE MEETS THE LIMITS AS REFERENCED BY ISED RSS-102 R5 FOR EXPOSURE TO
RADIO WAVES
Your device includes a radio transmitter and receiver. It is designed not to exceed the General populace
(uncontrolled) limits for exposure to radio waves (radio frequency electromagnetic fields) as referenced in
RSS-102 which references Health Canada Safety Code 6 and include a substantial safety margin designed to assure the safety of all persons, regardless of age and health.
As such the systems are designed to be operated as to avoid contact with the antennas by the end user. It is recommended to set the system in a location where the antennas can remain at least a minimum distance as specified from the user in accordance to the regulatory guidelines which are designed to reduce the overall exposure of the user or operator.
The device has been tested and found compliant with the applicable regulations as part of the radio certification process.
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Canadian High-Power Radars Statement
Déclaration d'Exposition aux RF Canadienne
CE PÉRIPHÉRIQUE RESPECTE LES LIMITES DÉCRITES PAR LA NORME RSS-102 R5 D'EXPOSITION
À DES ONDES RADIO
Votre appareil comprend un émetteur et un récepteur radio. Il est conçu pour ne pas dépasser les limites applicables à la population générale (ne faisant pas l'objet de contrôles périodiques) d'exposition à des ondes radio (champs électromagnétiques de fréquences radio) comme indiqué dans la norme RSS-102 qui sert de référence au règlement de sécurité n°6 sur l'état de santé du Canada et inclut une marge de sécurité importantes conçue pour garantir la sécurité de toutes les personnes, quels que soient leur âge et état de santé.
En tant que tels, les systèmes sont conçus pour être utilisés en évitant le contact avec les antennes par l'utilisateur final. Il est recommandé de positionner le système à un endroit où les antennes peuvent demeurer à au moins une distance minimum préconisée de l'utilisateur, conformément aux instructions des réglementations qui sont conçues pour réduire l'exposition globale de l'utilisateur ou de l'opérateur.
Le périphérique a été testé et déclaré conforme aux réglementations applicables dans le cadre du processus de certification radio.
Canadian High-Power Radars Statement
Users should also be advised that high-power radars are allocated as primary users (that is, priority users) of the bands 5250-5350 MHz and 5650-5850 MHz and that these radars could cause interference and/or damage to LE-LAN devices.
Devraient également être informés des utilisateurs que les radars à haute puissance sont désignés comme utilisateurs principaux (à savoir des utilisateurs prioritaires) des bandes 5250-5350 MHz et 5650 à 5.850 MHz et que ces radars pourraient provoquer des interférences et / ou endommager les périphériques LE-LAN.
Compliance Statements for New Zealand
Permit to Connect (PTC) General Warning
The grant of a Telepermit for any item of terminal equipment indicates only that Spark NZ has accepted that the item complies with minimum conditions for connection to its network. It indicates no endorsement of the product by Spark NZ, nor does it provide any sort of warranty. Above all, it provides no assurance that any item will work correctly in all respects with another item of Telepermitted equipment of a different make or model, nor does it imply that any product is compatible with all of Spark NZ network services.
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Compliance Statements for Taiwan
Compliance Statements for Taiwan
DGT Warning Statement
Product Safety and Security
Low Power and Visual Warning Notices
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Compliance Statement for Argentina
Compliance Statement for Argentina
Advertencia
No utilizar una fuente de alimentación con caracteristícas distintas a las expresadas ya que podría ser peligroso.
Compliance Information for Brazil
Art. 6º - 506
This equipment is a secondary type device, that is, it is not protected against harmful interference, even if the interference is caused by a device of the same type, and it also cannot cause any interference to primary type devices.
For more information, go to this URL: http://www.anatel.gov.br
Este equipamento opera em caráter secundário, isto é, não tem direito a proteção contra interferência prejudicial, mesmo de estações do mesmo tipo, e não pode causar interferência a sistemas operando em caráter primário.
Site Anatel: http://www.anatel.gov.br
Model Certificate Number
8811
8841
8845
3965-14-1086
3965-14-1086
4243-15-9863
8851
8851NR
8861
8865
8865NR
3965-14-1086
3965-14-1086
0463-15-1086
06125-16-01086
06125-16-01086
Compliance Statement for Singapore
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Compliance Information for Japan
Compliance Information for Japan
VCCI Compliance for Class B Equipment
FCC Compliance Statements
The Federal Communications Commission requires compliance statements for the following:
FCC Part 15.19 Statement
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1)
This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
FCC Part 15.21 Statement
Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.
FCC RF Radiation Exposure Statement
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. End users must follow the specific operating instructions for satisfying RF exposure compliance. This transmitter must be at least 20 cm from the user and must not be collocated or operating in conjunction with any other antenna or transmitter.
FCC Receivers and Class B Digital Statement
This product has been tested and complies with the specifications for a Class B digital device, pursuant to
Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used according to the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation.
If this equipment does cause harmful interference to radio or television reception, which is found by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna
• Increase the separation between the equipment or devices
• Connect the equipment to an outlet other than the receiver's
• Consult a dealer or an experienced radio/TV technician for assistance
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Cisco Product Security Overview
Cisco Product Security Overview
This product contains cryptographic features and is subject to U.S. and local country laws that govern import, export, transfer, and use. Delivery of Cisco cryptographic products does not imply third-party authority to import, export, distribute, or use encryption. Importers, exporters, distributors, and users are responsible for compliance with U.S. and local country laws. By using this product, you agree to comply with applicable laws and regulations. If you are unable to comply with U.S. and local laws, return this product immediately.
Further information regarding U.S. export regulations can be found at https://www.bis.doc.gov/ policiesandregulations/ear/index.htm
.
Cisco Circular Economy
Cisco has adopted circular design principles in its products by pioneering the use of post-consumer recycled plastic. The models listed below now reduce the use of natural resources while closing the loop with its own electronic waste.
• Cisco IP Phone 8811
• Cisco IP Phone 8841
• Cisco IP Phone 8851 and Cisco IP Phone 8851NR
• Cisco IP Phone 8861
Visit Cisco's Circular Economy website to learn more about what this means:
• Web site URL: https://www.cisco.com/c/en/us/about/circular-economy.html
• Web site QR code:
Important Online Information
End User License Agreement
The End User License Agreement (EULA) is located here: https://www.cisco.com/go/eula
Regulatory Compliance and Safety Information
Regulatory Compliance and Safety Information (RCSI) is located here:
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Important Online Information https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cuipph/8800-series/regulatory_compliance/
RCSI-0313-book.pdf
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