HME 6700HD Installation Instructions Manual

SYS6700HD

Drive-Up Communication System

Installation Instructions

HME# 400G754

Rev D 4/26/17

1. INTRODUCTION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1

1.1 Full Duplex and Half Duplex Modes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

2. STANDARD EQUIPMENT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2

3. BATTERY CHARGER SETUP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3

3.1 Power Adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

3.2 Battery Charging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

4. PREPARATION FOR INSTALLATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4

4.1 Tools Required. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

4.2 Interference Prevention . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

4.3 Radio Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

5. EQUIPMENT INSTALLATION. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10

5.1 Cable Pulling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

5.2 Register Headsets to Base Stations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

5.3 Base Station Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

5.4 Router Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

5.5 Remote Display Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

5.6 Console Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

5.7 Console Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

5.8 Assign/Deassign an Employee to a Base Station (Headset) using Infor POS Software . . . . . 32

5.9 Optional Vehicle Detector Installation in Drive-Thru Lane . . . . . . . . . . . . . . . . . . . . . . . . . 33

6. SYS6700 BRIDGE INTERFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34

6.1 SYS6700 Status. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

6.2 Priority Queue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

6.3 Controller Events. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

6.4 Error Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

6.5 Bridge Status. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

6.6 Network Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

6.7 Store Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

6.8 Installer Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

6.9 Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

6.10 Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

7. SONIC SETTINGS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42

7.1 Enable Order Point . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

7.2 Drive Thru to Ceiling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

7.3 Stall to Ceiling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

7.4 Base Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

7.5 System Learn. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

7.6 Copy Audio Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

8. FUNCTIONAL CHECK & SYSTEM SETUP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43

8.1 Functional Check. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

9. EQUIPMENT SPECIFICATIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45

10. INTERFACE DESCRIPTION. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46

10.1 Base Station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

10.2 Router . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

10.3 Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

10.4 Remote Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

10.5 Bridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

11. TROUBLESHOOTING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51

12. WIRING DIAGRAMS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54

Figure 1. Battery charger power adapter connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Figure 2. AC50 features and battery status guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Figure 3. Typical equipment locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Figure 4. Antenna mounting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Figure 5. Distance between base stations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Figure 6. Open base station showing four screw holes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Figure 7. Power supply connection to base station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Figure 8. Holes on back of Router for mounting the unit on the wall . . . . . . . . . . . . . . . . . . . . . . . . 16

Figure 9. Router DIP switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Figure 10. Mounting the Remote Display Unit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Figure 11. Remote Display DIP switch. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Figure 12. Position of Console on counter-top bracket. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Figure 13. Bottom of counter-top bracket . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Figure 14. Console DIP switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Figure 15. HME 6700HD Bridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Figure 16. 6700HD Bridge mounting and cable connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Figure 17. HME 6700HD Bridge wiring diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Figure 18. System 6700HD Block Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Figure 19. RS485 Digital Communications Link . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Figure 20. Base to Router Speaker and Microphone Wiring in Half-Duplex Systems . . . . . . . . . . . . . 56

Figure 21. Base to Router Speaker and Microphone Wiring in Full-Duplex Systems . . . . . . . . . . . . . 57

Figure 22. Speakers, Microphone and Call Buttons in Drive-Up Stalls. . . . . . . . . . . . . . . . . . . . . . . . 58

Figure 23. Speaker/Microphone and Vehicle Detector in Drive-Thru Lane. . . . . . . . . . . . . . . . . . . . . 59

Figure 24. Power Supplies. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Illustrations in this publication are approximate representations of the actual equipment, and may not be exactly as the equipment appears.

HM Electronics, Inc. is not responsible for equipment malfunctions due to erroneous translation of its installation and/or operating publications from their original English versions.

FCC NOTICE

This device complies with Part 15 of the FCC rules. Operation is subject to the following two conditions:

(1) This device may not cause harmful interference, and (2) This device must accept any interference received, including interference that may cause undesired operation.

NOTE : This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communication. Operation of this equipment in a residential area is likely to cause harmful interference, in which case the user will be required to correct the interference at his own expense.

Changes or modifications not expressly approved by HM Electronics, Inc. could void the user’s authority to operate this equipment.

The antenna(s) used for the base transmitter must be installed to provide a separation distance of at least

7.87 inches (20 cm) from all persons, and must not be co-located or operating in conjunction with any other antenna or transmitter.

This device has been designed to operate with an antenna having a maximum gain of 2dBi. Antenna having a higher gain is strictly prohibited per regulations of Industry Canada. The required antenna impedance is

50 ohms.

The term “IC:” before the certification/registration number only signifies that the Industry Canada technical specifications were met.

Hereby, HM Electronics, Inc. declares that the SYS6700HD is in compliance with the essential requirements and other relevant provisions of the Radio Equipment Directive (RED).

This product operates in the 2400 to 2483.5 MHz frequency range. The use of this frequency range is not yet harmonized between all countries. Some countries may restrict the use of a portion of this band or impose other restriction relating to power level or use. You should contact your Spectrum authority to determine possible restrictions.

Important Safety and Usage Information

CAUTION : As would be the case with any audio device, such as headphones or a headset, that carries amplified sound to the ears, misuse of such a device or use at excessive volume levels may cause hearing impairment or loss of hearing. The following safety instructions must be followed when using the all-in-one headset transceiver. Failure to follow these safety instructions could result in injury.

Avoiding Hearing Damage : Permanent hearing loss may occur if the all-in-one headset transceiver is used at excessive volume levels. Turn on the all-in-one headset and check the volume prior to use. The audio volume may be adjusted by using the up / down arrow buttons on the all-in-one headset.

Prolonged use at excessive volume levels over time may sound normal but can be damaging to hearing.

If you experience ringing in the ears or muffled speech sounds, discontinue use and have your hearing checked. The louder the volume, the less time is required before your hearing could be affected.

The following precautions should be taken to protect your hearing:

● Limit the amount of time you use the all-in-one headset at high volume.

● Avoid turning up the volume to block out noisy surroundings.

● Turn the volume down if you can’t hear people speaking near you.

1. INTRODUCTION

The 6700HD Wireless Drive-thru Audio System is designed to deliver a clear drive-thru conversation.

The Push-to-Talk feature is a basic headset operation that allows customer communication by holding a headset button to talk and listen. The headset button is released to disconnect (see below).

Hands Free headset modes allow Order Takers to communicate with customers as they would in a phone call by pressing a button once to talk to a customer at the menu. The headset automatically disconnects when the customer drives away.

1.1 Full Duplex and Half Duplex Modes

1.1.1 Full Duplex:

In most Drive-Thru operations, a Menu board or Speaker Post consists of a Microphone to hear the customer talk and a Speaker so the customer can listen.

When your Base Station is configured in Full Duplex mode, the Microphone and Speaker can transmit audio at the same time like a telephone call. This is beneficial for increasing the ability to understand a customer and immediately respond without delay.

1.1.2 Half Duplex:

Half Duplex works like a Walkie Talkie. To speak to the customer, press the headset A button .

To listen to a customer, release the A button .

In this unique configuration, the stall or order point consists of only a single speaker.

This single speaker is used to both speak to and listen to the customer. But because there is only one speaker, the Order Taker can’t speak and listen simultaneously as performed in Full

Duplex mode.

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2. STANDARD EQUIPMENT

These instructions are for installation of standard SYS6700HD equipment and most commonly used optional equipment. Specific instructions may also be enclosed with optional equipment.

IMPORTANT!

If you haven’t already done so, before proceeding with the installation, set up the battery charger and plug it into an AC electrical outlet, and charge all the batteries in it while other equipment is being installed. Refer to Section 3.

Standard installation of the SYS6700HD consists of installing Routers, Bridge, Base Stations and Consoles inside the building. Ceiling Speakers may also require installation. Outside in the drive-thru area, speakers/microphones must be connected via cables to Routers inside the building. Cables may already be in place, but may need to be pulled in some cases.

A vehicle detector may need to be installed in a drive-thru lane. Wiring of all units, various adjustments and DIP switch settings, as well as equipment setups will be required.

After all the equipment is installed and set up, an operational check must be done. Last, and of utmost importance, a SYS6700HD training/orientation session will be required for store personnel.

Approximately three nights are standard with two people for installation of the SYS6700HD.

Before installing the system, coordinate the time of installation with the store owner/manager to minimize disruption of business.

As you unpack the SYS6700HD, check the packing list for each item to verify receipt of all equipment listed.

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3. BATTERY CHARGER SETUP

3.1 Power Adapter

Plug the cord from the provided +5VDC power adapter into the top of the battery charger as shown in Figure 1, and then plug the power adapter into an electrical outlet. Be certain to use the power adapter that was packaged with the battery charger.

Figure 1. Battery charger power adapter connection

3.2 Battery Charging

Charge all the headset batteries while you are installing the other equipment. Charging time is about 2.5 hours for each 4 batteries. When the batteries are fully charged, install them into all headsets.

Procedure:

Insert batteries in the charging ports for charging. The batteries can only go into the charging ports one way. If they do not go in easily, turn them around. DO NOT force them . Push each battery down into a port until it snaps in place, to be sure it makes full contact.

Battery Status Lights:

The battery status lights indicate the charging status, as shown on the battery status guide at the bottom of the battery charger front panel.

● A YELLOW LIGHT stays on steady next to each charging port while the port is empty.

● Insert a battery in one of the four charging ports until it clicks in place.

● A RED LIGHT will stay on next to a battery while it is charging.

● A GREEN LIGHT will go on next to a battery when it is fully charged.

● If a YELLOW LIGHT is on next to a battery in a charging port, it means the charge failed.

If this happens: (1) Be sure the battery is pushed all the way into the port until it snaps into place to make contact. (2) Try charging it in a different port. If it charges this time, the first charging port may be defective. If the battery does not charge in the second port, replace it with another battery.

● Store up to four fully charged batteries in the storage ports.

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4. PREPARATION FOR INSTALLATION

● About three nights with two people are required for the installation.

● Before you begin, meet with the store owner to schedule the installation at a time that will minimize disruption of business.

● Confirm that electrical power will be available.

● Be certain some type of compatible vehicle detector loops or other vehicle detector systems have already been installed in the drive-thru lane.

4.1 Tools Required

● Phillips (cross-point) screwdriver, size #2

● Standard (slotted) screwdriver, ⅛ inch (3.2 mm)

● Power drill and drill-bit set

● Metal fish tape, 250 feet (76 meters)

● Wire cutter/stripper

● Soldering iron

● Rosin-core solder

● Electrical tape

4.2 Interference Prevention

IMPORTANT: Interference may occur if the audio system is not properly installed.

The following types of interference could occur if precautions are not taken during installation.

Read this section carefully before proceeding.

4.2.1 Electrical Interference

Electrical faults in appliances and other electrical equipment can cause headset interference when the system is active, such as static, hum, crackling, buzzing and zip sounds.

Interference caused by electrical faults in lighting systems might not be noticed immediately, since most lighting systems are controlled by a timer or light sensing device.

Faulty Wiring or Components:

Faulty components or electrical wiring in menu boards or speaker posts can cause symptoms identical to those caused by AM interference. Remove power to the menu board or speaker post at the circuit breaker until the electrical system can be repaired.

Improper Earth Grounds:

Improper earth grounds in the building can cause random buzzing and zip sounds in the headset when operating in either channel A or B. Placing a surge protector between the base station power adapter and the electrical outlet can eliminate the problem.

In the event of an electrical power outage —

If you experience problems with your HME equipment after the electricity returns, unplug the equipment and wait 15 seconds, then plug it back in.

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4.3 Radio Options

Hereby, HM Electronics, Inc., declares that SYS6700 is in compliance with the essential requirements and other relevant provisions of the Radio Equipment Directive (RED). In AFH mode, SYS6700 complies with European Telecommunications Standards Institute (ETSI) harmonized European standard EN 300 328. Customers, Distributors or Installers operating in a CE regulated country that switch off or disable AFH will render the product non-compliant with the directive and will be considered the manufacturer of the product.

CE Base Station Adaptive Frequency Hopping

Background

The HME SYS6700 wireless system utilizes a Frequency Hopping Spread Spectrum (FHSS) radio in order to provide robust communications. This system operates in the unlicensed 2.4

GHz band. With the proliferation of other devices over the past few years in the same 2.4 GHz band, instances where these devices and systems can interfere with each other has greatly increased.

The European Union has updated the radio standards for equipment operating in this band in an attempt to reduce interference between equipment from different manufacturers. This

European Telecommunications Standards Institute (ETSI) harmonized European standard is known as EN 300 328.

Radio Frequency Interference caused by Wi-Fi routers and Access Points

Most Wi-Fi access points allow the administrator to set the channel and bandwidth for the system. Some systems employ an ‘Auto’ mode, in which the Wi-Fi access point will automatically select the channel.

With Wi-Fi access points, it is sometimes advantageous to manually select a channel number to keep the Wi-Fi transmission at a fixed location. Common Wi-Fi channels used are 1 and 11.

In order to avoid the Radio Frequency interference caused by Wi-Fi routers and Wi-Fi access points, the Base Station offers three user selectable Hop Bands of radio operation. Making use of these bands can assure that base communication is always free of interference.

Interference may be occurring if : you’re hearing clicks and/or pops; voices break up while talking; you’re hearing a “Busy” prompt in headset when a button is pressed; the headset is flashing red lights; you’re intermittently hearing “Lane 1” in the headset. To adjust this setting,

refer to instructions in Section 4.3.1, next page.

The Radio Options allow adjustments to avoid radio frequency interference that may occur when multiple base stations are installed in close proximity to one another.

To access the Radio Options:

1. On the base station MAIN STATUS display, press the

Menu button .

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2. From the MAIN MENU , press the More button .

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3. From the ADVANCED MENU , press the Installer setup button .

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4. Use the  and  buttons to move the highlighted box in the Enter Password field. Use the + button to put alphabetic characters in the highlighted box, or the − button to put numeric characters in the highlighted box. Enter the password and select the Continue button .

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5. From the INSTALLER SETUP , press the More button .

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6. From the ADVANCED INSTALLER SETUP menu, press the Radio options button .

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4.3.1 Hop Band

Hop Band includes Low , High and Full band options used to limit base station interference.

Full Band is recommended for most cases.

Low Band

Using Low Band sets the frequency range in which the Base

Station operates to the lower end of the broadcast range. If you know that the Wi-Fi access point is set to Wi-Fi channel 11, then you should set the base station to operate in ‘Low’ band so the base avoids the Wi-Fi channel 11 frequency range.

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High Band

Using High Band sets the frequency range in which the Base Station operates to the upper end of the broadcast range. If you know that the Wi-Fi access point is set to Wi-Fi channel 1, then you should set the base station to operate in ‘High’ band so the base avoids the Wi-Fi channel 1 frequency range.

Full Band

When the base is configured in Full Band , the Base uses the whole broadcast frequency range, offering the greatest opportunity for headsets to communicate with the base.

However, when in Full Band, the base can be susceptible to interference from Wi-Fi routers and Wi-

Fi access points. In order to avoid this inference, the base offers two other bands: High and Low.

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4.3.2 Aux Sync

Multi-Base Synchronization Configuration

The purpose of Multi-base synchronization is to allow multiple Bases at the same location to operate without interfering with one another. It does this by synchronizing and separating the frequency hopping sequences used by the Bases. This prevents any frequency overlap between the Bases to avoid interference. For a multi-base system, there is always one Master Base and 1 to 3 Aux Bases.

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In a Sonic installation, the Master Base will always be Base 1. Enabling Multi-Base Sync consists of the following steps that are detailed below:

● Configuring the Master Base.

● Configure each Aux Base and put it into REGISTER AUX BASE mode.

● Put the Master Base into REGISTER MULTI mode and the Aux Bases will detect and sync to the Master.

● Take the Master Base out of Registration mode to return it to normal operation.

IMPORTANT : The Adaptive Frequency Hopping (AFH) feature is not compatible with Multi-Base Sync.

AFH must be turned OFF ( – ) for Multi-Base Sync operation.

Hop Band can be set to Low , High or Full , but all Bases must have the same Hop Band configuration

or they will not stay synchronized. See section 4.3.1 for more information on the Hop Band settings.

The Adaptive Freq (AFH - Adaptive Frequency Hopping) option is a regulatory requirement for all systems installed in the European Union. This setting should remain OFF ( ▬ ) in Non-European countries .

Master Base Configuration

Configure the Master Base first, prior to Aux Base configuration. Always designate Base 1 in the Sonic system as the Master Base. To get started:

1. Disable Aux Sync ( – ).

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2. Disable the Adaptive Freq (AFH) option ( – ).

3. Press BACK to apply and save any changes. Press

BACK repeatedly to return to the MAIN STATUS.

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Perform these steps for each Aux Base . Bases 2 through 4 will be designated as Aux Bases.

1. Enable Aux Sync (  ).

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2. Disable AFH ( – ).

3. Set each Base’s Aux No setting according to this table:

Base

Base 2

Base 3

Base 4

Aux No

1

2

3

4. Select Register Aux Base to enter REGISTER AUX

BASE mode.

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5. The Aux Base begins searching for the Master Base.

This mode does not time out. The Aux Base will stay in this mode until it finds a Master Base or is canceled manually.

Once all Aux Bases are in REGISTER AUX BASE mode, move on to the next step of putting the Master

Base into Headset Registration mode.

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Synchronize Bases

1. On the Master Base select Menu.

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2. Select Register Headsets .

3. Select Register Multi .

NOTE : Unlike registering headsets, the Master Base will not display visual feedback that Aux Bases have been successfully registered. The Master Base will stay in Multi-registration mode for just 5 minutes. If the

Master times out before all Aux Bases have been synced, simply return the Master back to Register Multi mode and continue until all Aux Bases have been successfully synced.

4. When an Aux base successfully registered to the

Master Base, the MAIN STATUS screen will appear and display AUX 1 SYNC, AUX 2 SYNC or AUX 3

SYNC on the top line.

Once all of the Aux Bases have successfully synced, wait for the Master Base to time out or press BACK until it returns to the MAIN STATUS screen.

NOTE : Each Aux Base must have its own Aux Sync number. If two bases display the same Aux Sync number, they will interfere with one another and prevent communication.

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5. EQUIPMENT INSTALLATION

These instructions are for installation of standard SYS6700HD equipment and most commonly used optional equipment. Specific instructions may also be enclosed with optional equipment.

Installation requirements may vary. Typical equipment locations are shown in Figure 3, next

page.

IMPORTANT : If you haven’t already done so, set up the battery charger and charge all headset batteries in it while the other equipment is being installed.

5.1 Cable Pulling

Cable should have been pulled in advance (by a contractor) from the menu boards in the drivethru lane (if any) and each drive-up stall into the building. If none have been pulled, you will need to do so before installing SYS6700HD equipment. If there is existing cable in a conduit from each menu board, the conduit may be too small for any additional cables. If so, you can do one of the following:

● For half-duplex systems , in retrofit installations, use the existing speaker wire as-is . . or . . install all new cables in the existing conduit.

● For full-duplex systems , use the existing speaker wire and install new conduit next to the old for additional new cables . . or . . remove the old conduit and cables, and install new, larger conduit, then run all new cables through the larger conduit.

CAUTION : If you do not use HME audio cable, be sure the speaker/microphone wires you use are a twisted pair. For full-duplex installations, the speakers and microphones must use separate cables or audio feedback will occur. Never run high-voltage cables in the same conduit with audio or loop cables.

The recommended HME audio cable contains four color coded, insulated wires and a bare shield

(drain) wire. Pull the cables (two for full-duplex, one for half-duplex) through the underground conduit from the outside speaker post or menu board, and from the stalls into the building as follows:

1. Run fish tape from inside the building through the conduit to the speaker post or menu board.

2. Go outside. If you are pulling more than one cable, mark the cables and spools for identification . Fasten each cable to the fish tape where it comes out of the conduit, and go back inside the building.

3. Pull the fish tape and cable through the conduit and into the building. As the cable comes through the conduit, disconnect it from the fish tape and pull enough of it through the conduit to reach the router.

4. Go outside again and route the cable from the outside conduit to the speaker and microphone units in the speaker post or menu board.

5. Cut the cable, leaving about 3 feet of slack . If more than one cable has been pulled, mark the ends of the cables again for identification .

6. Remove about 2 inches of the outer insulation from the end of each cable. Strip about ½ inch of insulation from each of the four wires in the cable.

7. When you have pulled all the cables into the building, route them together to the router

through walls and over ceiling panels if possible. Refer to the wiring diagrams, pages 54-60, for

connections.

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Figure 3. Typical equipment locations

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5.2 Register Headsets to Base Stations

Register one headset at a time (at least one) to each base station, one at a time. With the labels provided, label the headset with its registered base number.

Up to 15 headsets can be registered to a base station. Replacement headsets must be registered before they can be used. When a headset is replaced, the replaced headset remains in memory.

If the maximum number of 15 (in memory) is exceeded, you must clear some (or all) of the current registrations to free up memory and register the new headset (see Clear Headset

Registration

, next page).

Register each headset as follows:

NOTE: Headsets must be within 6 feet (1.83 meters) of the base station while being registered.

1. Be certain all headsets to be registered are turned Off , and the base station power is On .

On the base station MAIN STATUS display, press the

Menu button .

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2. From the MAIN MENU , press the Register headsets button .

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3. First, verify that headsets CAN be registered (no more than 15 already registered). If the screen reads

“15 headsets are registered” and “0 more can be registered”, refer to the Clear Headset Registration section, next page.

From the HEADSET REGISTRATION display, press the Register headsets button to begin registration.

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4. On the base station MAIN STATUS display, press the

Menu button .

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5. From the MAIN MENU , press the More button .

6. From the ADVANCED MENU , press the Installer setup button .

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7. Use the  and  buttons to move the highlighted box in the Enter Password field. Use the + button to put alphabetic characters in the highlighted box, or the − button to put numeric characters in the highlighted box. Enter the password and select the Continue button .

When you have finished registering each all headsets for a particular base station headset, press the

Back button repeatedly until you return to the MAIN MENU or MAIN STATUS display.

5.2.1 Clear Headset Registration

On the HEADSET REGISTRATION display, pressing the

Clear inactive button will unregister only headsets that are turned off or out of range.

Pressing the Clear all button will unregister all headsets that are registered to the base station. The base station will automatically restart.

IMPORTANT : If the "Clear All" option is selected, NO headsets will operate until they are re-registered. It is best NOT to use this option during store business hours.

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If you experience difficulties registering headsets : In the USA, call HME Technical Support at 1-800-848-4468. Outside the USA, call your local HME representative for assistance.

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5.3 Base Station Installation

Bases must be mounted and installed at least 6 feet from one another.

Discuss the location of the base stations with the store owner or manager. They should be mounted less than 10 feet from an available electrical outlet and away from grease and large metal objects. Also, they should be mounted near eye level, so the display screens will be easily visible and the control buttons will be accessible.

The base transmitter antenna(s) must be installed where they will be at least 7.9 inches from all persons, and will not be near any other antenna or transmitter.

Things to consider before and during base station installation

● The base stations should be located where, if you stand with your back to the wall, you can see most of the work area where the headsets will be used.

● The number of walls between the base stations and the area where the headsets will be used should be minimized.

● Sheets of stainless steel on the walls may shield or reflect radio signals.

● Large windows allow signals to pass through, which can improve outside coverage.

● If a system is being replaced, it may not be desirable to use the existing mounting location for the base stations. However, it may be required in some cases.

● Only power supplies provided with the system should be used.

5.3.1 Install Antennas on Base Station

Locate the two antennas enclosed with each base station, and install them on each base station by screwing them onto the antenna connectors.

Figure 4. Antenna mounting

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5.3.2 Mount Base Stations on Wall

Base stations should be mounted away from grease and large metal objects. They must be at least 6 feet apart, less than 10 feet from an available electrical outlet.

Figure 5. Distance between base stations

Mount each base station on the wall as follows:

1. Hold the base station against the wall with its door open, and mark the wall through the four screw holes on the back of the cabinet (Figure 6).

2. Set the base station down, and drill four 3/16” holes at the marked spots.

3. Insert the enclosed #6 screw anchors into the holes.

4. Drive the four enclosed screws into the anchors, leaving the screw heads 1/8 inch away from the wall.

5. Mount the base station on the wall by placing the four screw holes in the back of the base station over the four screws, sliding the base station.

6. Tighten the screws to secure the base station in place.

7. If required, install an optional vehicle detector board inside base

station #1, see section 5.8.

5.3.3 Connect Base Station Power Supplies

Figure 6. Open base station showing four screw holes

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Figure 7. Power supply connection to base station

Connect a power supply to each base station and an AC electrical outlet according to the numbered instructions shown in Figure 7. If necessary, refer also to the wiring diagrams on

pages 54-60.

NOTE: Only power supplies provide with the system are to be used.

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5.4 Router Installation

Mount the Routers close enough to the pull boxes in order to be reached by the cables pulled into the building from the outside. They must be close enough to AC electrical outlets for the power, or the adapter cables will need to be extended.

1. Hold the enclosed Router mounting template against the wall at the desired location, and mark the wall through the four screw hole targets on the template.

2. Remove the template from the wall, and drill four 3/16” holes in the wall at the marked spots.

3. Insert the four enclosed screw anchors into the holes.

4. Insert the four enclosed screws through the plastic shoulder washers and into the screw anchors, and tighten them to secure the shoulder washers against the anchors.

5. Replace the circuit board and all eleven screws.

6. Position the Router unit over the four screws on the wall, so the screw heads go into the four holes on the back of the Router (Figure 8).

7. Slide the unit downward to secure it in place.

Figure 8. Power supply connection to base station

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5.4.1 Connect Base Station Power Supplies

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Switch

Figure 9. Router DIP switch

Router

#1

OP

0 - 15

OFF*

OFF*

OFF*

S2 Switch Settings

Function - Set Router Physical Address

Router

#1

OP

16 - 31

Router

#1

OP

32 - 47

OFF OFF

OFF ON

ON OFF

Router

#1

OP

48 - 63

OFF

ON

ON

1

2

3

4

5

6

7

8

*factory setting

4 & 5 = OFF - RS485 Bias is OFF

4 & 5 = ON - RS485 Bias is ON

OFF - Speaker Used*

OFF - Aux Audio*

OFF - Normal*

ON - Handset used

ON - Msg Repeater

ON - Diagnostic

● S2 switches 1 through 3 are used to set the Router addresses.

NOTE : Each Router must have a separate address.

● S2 switches 4 and 5 are used to set the RS485 bias (used only if the router is the last device on the RS485 line).

● S2 switches 6 and 7 are used to select outbound audio options.

● S2 switch 8 is used for diagnostics.

● R18 is for queue tone volume of the ceiling speaker.

● R21 is for the ring-back tone volume for the stalls and menus outside (when switch 8 is set to ON).

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5.5 Remote Display Installation

The Remote Display should be installed on a wall, inside the building, where it can be seen by crew personnel. Installation of the Remote Display requires one hole to be drilled through the wall for cable routing, and two screw holes for mounting the unit on the wall of the building.

Follow the instructions below.

● Drill a 3/8 inch (9.5mm) hole in the wall where the display unit will be mounted.

● Remove the front panel and attached circuit board from the display unit enclosure, and drill

a 3/8 inch (9.5mm) hole centered through the back of the enclosure as shown in Figure 11.

NOTE: This is for mounting the unit directly over a cable hole in the wall. If you do not want to mount the unit over the cable hole, you can drill a hole in one of the sides of the display enclosure.

● Hold the display enclosure against the wall so the hole in the center of the enclosure is over the hole in the wall, and mark the wall through the two screw holes in the flanges on the sides of the enclosure.

● Set the display enclosure aside and drill two 3/16 inch (4.8 mm) screw holes at the marked spots, deep enough to insert the enclosed screw anchors.

● Insert the enclosed screw anchors completely into the two screw holes in the wall.

● Hold the display enclosure against the wall so the screw holes in its flanges are over the screw anchors on the wall, and screw the two enclosed screws through the holes and all the way into the screw anchors.

● Using the enclosed 5 pin connectors, connect cable according to the wiring diagrams.

Figure 10. Mounting the Remote Display Unit

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5.5.1 Connect Base Station Power Supplies

Remote Display circuit board

Figure 11. Mounting the Remote Display Unit

Switch

1

2

3

6

7

4

5

8

S1 Switch Settings

Base Station

#1

Base Station

#2

Base Station

#3

Base Station

#4

OFF OFF ON ON

OFF ON OFF ON

ON – Monitor number of customers in queue, alternating with wait time.

OFF – Monitor Base Station connection status

Both “ON” – RS485 Termination ON

Both “OFF” – RS485 Termination OFF

NOT USED

NOT USED

NOT USED, Reserved for Development

● S1 switches 1 and 2 are used to set the Remote Display addresses.

● S1 switch 3 is used to select what data will be shown on the display.

● S1 switches 4 and 5 used to turn RS485 BIAS and termination ON.

● S1 switches 6 - 8 are not used.

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5.6 Console Installation

The Console is mounted on a counter-top bracket. This allows it to be positioned in a userfriendly, slanted position that is typically on the counter near the POS terminal. If desired, the

Console can be mounted on the wall. Install the Console in the following manner:

Counter top:

● Using the enclosed 5-pin connector, connect the cable wires to the Console according to the wiring diagram,

Figure 19.

● Position the Console in its most convenient position near the Drive-thru POS terminal (or where indicated by the store manager).

Figure 12. Position of Console on counter-top bracket

If the Console will be wall-mounted:

1. Remove the four Phillips head (crosspoint) screws from positions 1 - 4 on the bottom of the counter-top

bracket (Figure 11).

2. Hold the bracket against the wall at the desired mounting location, and mark the wall through the

holes numbered 5 and 6 (Figure 11).

3. Remove the bracket from the wall and drill a 3/16” hole in the wall at each of the marked spots.

4. Insert the enclosed screw anchors in the holes.

5. Insert the enclosed screws in the anchors, and tighten them until their heads are approximately ¼ inch from the wall.

6. Replace the Console on the bracket, so it slants in the

direction opposite displayed in Figure 10.

7. Using the enclosed 5-pin connector, connect the cable wires to the Console according to the wiring diagram

(Figure 19).

8. Figure 13. Bottom of counter-top bracket

9. Use the hole plugs provided to cover up openings on the bottom of console.

10. Position the Console over the screws on the wall, so the screw heads go into the upper and lower mounting holes on the back of the bracket and slide the unit downward.

Figure 13. Bottom of counter-top bracket

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5.6.1 Connect Base Station Power Supplies

Figure 14. Console DIP switch

1

2

3

OFF

OFF

OFF

S1 Switch Settings

Console

#2

Function – Set Console Physical Address

Console

#3

Console

#4

Console

#5

Console

#6

Console

#7

OFF OFF OFF ON ON ON

Console

#8

ON

OFF ON ON OFF OFF ON ON

ON OFF ON OFF ON OFF ON

4

5

6 - 7 OFF – RS485 bias OFF

8 OFF – Normal

NOT USED

NOT USED

ON – RS485 bias OFF

ON – Diagnostic ON

● S1 switches 1 through 3 are used to set the Console addresses.

NOTE: Each Console must have a separate address.

● S1 switches 4 and 5 are not used.

● S1 switches 6 and 7 on the RS485 line).

are used to set the RS485 bias (used only if console is the last device

● S1 switch 8 is used for diagnostics.

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5.7 Console Installation

The HME 6700HD Bridge provides an interface between the base stations and RS485 devices

(routers/Consoles). Follow these instructions to mount and connect the unit.

Power adapter connector

Network connector

Store # and Network

Addresses displayed here.

USB connector for installer

Front View

Figure 15. HME 6700HD Bridge

Side View

5.7.1 Console Installation

Using the enclosed mounting hardware, mount the unit on the wall near the store router/switch close to an electrical outlet. Be certain to use the power adapter that was packaged with the

HME Bridge. Other power adapters may damage the device.

Mounting screw

Cable tie anchor

5VDC Power adapter

(not Netgear)

Store # and Network

Addresses displayed here.

Mounting screw

Network cable to router or network switch

Cable tie anchor

Figure 16. 6700HD Bridge mounting and cable connections

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5.7.2 Console Installation

Figure 17. HME 6700HD Bridge wiring diagram

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5.7.3 IMPORTANT: Step-by-Step Installation Process

Before you can connect to the Bridge, you’ll first need:

● A laptop or desktop computer (running Windows 7 or higher)

● USB to Mini-USB cable

● Network cable (CAT5 or above, 10 feet or greater)

NOTE: No Wi-Fi connections or equipment may be connected to the store network.

Installing CIB Drivers to Windows

Before you connect devices and begin installation, you’ll need to install required drivers to your

PC. The drivers must be downloaded from the HME Knowledge Base.

Here’s what you’ll need:

● Laptop

● Ethernet cable (9-12 feet) to connect the Laptop to the bridge/switch

● USB to Mini-USB cable (9-12 feet) in order to connect to CIB for Driver Upload.

To get started:

1. From the Knowledge Base website, click on CIB

Drivers and Documentation to initiate the download.

Click the Open option to view the drivers in a directory.

NOTE : If you want to save the file to your hard drive, use one of the two Save options.

2. Once you’ve clicked Open , double click the CIB

Drivers & Documentation folder to view the two install files.

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3. Double click and install the driver that supports your

Windows operating system: Win64.exe

(for 64-bit) or

Win32.exe

(for 32-bit).

NOT E: To determine your system type (32-bit or 64bit), click on the Windows Start button , right click on Compute r and select Properties .

Note that most systems will be 64-bit.

4. Select Run to install the drivers.

If you have security software running, you may need to select Run again on a screen to follow.

NOTE : It is unnecessary to select the Extract all option. If you do, it will create a duplicate of the directory accessed in Step 2.

5. To install the drivers, click Next and confirm the installation on any screens that follow.

NOTE : If you see the Program Compatibility dialog asking if the drivers were installed correctly, select

YES .

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If Driver Installation Fails…

It may be necessary disable integrity checks (Windows 7). To disable signature verification of drivers:

1. Go to Start Menu > Run option, and type the following command:

● bcdedit /set nointegritychecks ON

2. Restart the PC and attempt to install the drivers again.

3. Once successful, you should enable the signature verification of drivers. Go to Start Menu >

Run and type the following command:

● bcdedit /set nointegritychecks OFF

4. Restart your computer.

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Connect to Bridge with USB (Fixed Address)

1. Connect all System 485 devices and power ON, but DO NOT connect the 485 to the bridge yet.

2. Connect all the network cables to bases and bridge, connect them to the network switch but DO

NOT power on the bases at this time.

3. Turn on the laptop and connect the USB to Mini USB cable to the Bridge.

4. Once connected, open a browser and enter the address: 192.168.7.2

. If the drivers were installed correctly, you will be connected to the Bridge website.

NOTE: Only Google Chrome and Firefox browsers are supported. Some settings will not be editable if using Internet Explorer.

5. Go to Bridge Power Up

(page 28) to continue setup.

NOTE: If this is the first time you have connected to a Bridge to your laptop, and you have NOT installed the necessary drivers that allow USB cable communication, see Installing CIB Drivers to Windows

(section 5.7.3).

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Accessing the Bridge with Ethernet

1. Connect all System 485 devices and power ON, but DO NOT connect the 485 to the bridge yet.

2. Connect all the network cables to bases and bridge, connect them to the network switch but

DO NOT power on the bases at this time.

3. Connect the laptop to the HME network switch via a network (CAT5) cable. This should be the same network switch connecting the Sonic Bridge and base stations.

4. Configure the laptop IP address to communicate with the Sonic Bridge. The recommended address that should be used for the laptop is 10.xx.xx.55. The Bridge IP address is 10.xx.xx.2

, where the middle two octets are the store number (Ex: Store 1392 has the address 10.13.92.2

).

Refer to label on front of the bridge.

5. Configure the “Subnet mask” for the laptop to be 255.255.255.128

. The “Default Gateway” should be left blank.

6. Go to Bridge Power Up

(next page) to continue setup.

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Bridge Power Up

1. Power on the Bridge, and wait 20 seconds for a full boot up.

2. Connect to the Bridge Website. a) If you’re connected to the Bridge via USB , enter 192.168.7.2

in your browser’s address bar to view the Sonic Bridge website.

b) If connected via Ethernet , enter “ http://10.xx.xx.2

” in the browser’s address bar. The middle two octets are the store number (ex: Store 1392 has the address 10.13.92.2

). The Sonic Bridge website will appear on-screen.

c) No information will be displayed in the Baseline section at this time.

3. Click on Devices.

A list of bases should not be displayed. The bases should still be powered off.

4. Power up base 1, wait 15-20 seconds then click on Devices to refresh the page. The first base should show as ONLINE . Once listed as online, repeat for each base.

5. Watch each base status screen, and wait for NDP to change from “–” to “ ✔ ”, and then continue to power up the next base.

Examples displayed below:

Base 1 powered on and connected

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Base 2 powered on and connected

Base 3 powered on and connected

Base 4 powered on and connected, and all bases are Online

6. Once the final base appears online, wait an “additional 2 minutes.” The Bridge and the Bases will take this amount of time to settings and finish establishing a solid connection.

NOTE: There will be no visible indication that the process is completed, but a two minute wait should suffice.

7. Check the NDP status setting on the Base’s MAIN STATUS display to confirm that the Bridge is talking to each of the bases.

If a “ ✔ ” is displayed, the Bridge is actively communicating with a base.

If a “−" is displayed, there is no communication. In this instance, review or repeat the above steps or call HME

Technical Support at 800-848-4468.

8. Connect the System 485 cable, and the vehicle detector cable to the Bridge.

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9. Click on Installer Settings , enter password: 112462 and click on Continue .

10. Click on Start to run the Learn . The Bridge will learn the bases, routers and console within seconds.

11. Verify the Learn was successful by clicking on the Sys6700 link. All devices should have

“ Online ” displayed under “ Connection Status ” if the Learn was successful.

NOTE: If all expected devices do not appear, power off the Bridge and disconnect the RS485 connection. Verify that the RS485 devices have the correct address, and double check all

RS485 wiring.

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12. Click on Store Settings , set the correct Date/Time and then “ power cycle ” the Bridge.

13. Excess in Queue alert tones are sounded in the ceiling speaker if too many customers are in queue and more order takers are needed. Click EDIT to access the Excess in Queue settings.

Use the pull-down to select a number. The range is 1 to 20. Click SAVE . The default and most commonly used setting for Excess in Queue is "1".

14. Click EDIT to access the Repeat Interval settings. Use the pull-down to select a Repeat Interval number (in seconds). The range is 1 to 60 seconds. Click SAVE .

NOTE: To turn alert tones off, set Excess-in-Queue to “0.” Excess-in-Queue alert tones must be set from 1 second minimum to 60 second maximum repeat intervals.

15. Visually confirm that the 6700HD Bridge Status LEDs and network LEDs are lit by checking the 6700HD Bridge LED status. To verify that the Bridge LEDs display Normal Function:

● The Network LED should be blinking.

● The Device LED should be steady on (the bases have been located).

● The Command LED should be Off or temporarily On.

● The Status LED should be Off.

16. Test the system to verify proper functionality.

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5.8 Assign/Deassign an Employee to a Base Station (Headset) using Infor POS Software

Employees must be assigned to a specific base station. The Infor POS system includes this simple process to assign or deassign an employee:

1. Swipe an access card to view the Main POS screen.

2. Select the Assign Base Station or Deassign Base Station button to view the Audio Controller screen.

3. From the Audio Controller screen, select a Base Station to view a list of employee names.

4. Select an employee name from the Assign Employee column, and then select the Assign

Employee or Deassign Employee button.

5. Repeat the process to assign or deassign more employees. Select Close to exit the screen.

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5.9 Optional Vehicle Detector Installation in Drive-Thru Lane

If a vehicle detector loop will be used, it should have already been installed. If another type vehicle detector will be used, install it according to its own installation instructions.

Connect it to the Bridge according to Figure 21, pg. 55. Note that the connections are different

for internal and external type vehicle detectors. Be certain the wires are fully inserted into each connector plug to prevent shorting the wires.

1. Route a cable from the vehicle detector to the Bridge.

2. Remove 4 inches of outer insulation from the end of the cable at the Bridge, and strip approximately ¼ inch of insulation from each of the color-coded wires coming from the cables.

3. If an internal vehicle detector is used, route the cable from the underground loop to Base 1,

and connect it to the TB1 terminal block on the Vehicle Detector Board, as shown in Figure 21,

pg. 55.

If an external vehicle detector is used, route the cable from the underground loop to the external detector. Wire the detector output to pins 1 and 2 of the J5 connector on the Bridge

circuit board, as shown in Figure 19, pg. 53.

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6. SYS6700 BRIDGE INTERFACE

6.1 SYS6700 Status

6.1.1 Baseline

Device Number

This column displays various devices that have been learned by the 6700 system.

Physical Address

This column displays the RS-485 address (real) of the various Devices that have been learned.

Connection Status

This column displays the connection status of the learned Devices. ONLINE indicates that the device is recognized, and OFFLINE indicates the learned device is not currently connected to the system.

Base Mode

This column displays the current Base Stations’ status. If a Base is in NORMAL mode, it can answer both the Stalls and the Drive-thru. If Base Mode displays DT Only then that base has been set to only answer the Drive-thru, it cannot answer stalls.

Activity Status

This column displays the connection status of the bases and the control status of the Console.

For example, a base connected to Stall 3 will display STALL 3 ; a base currently connected to the Drive-Thru displays DRIVE-THRU . If a console is currently assigned to control a base, the column will display BASE# . With no current base activity, the column will display NONE .

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6.2 Priority Queue

Queue Position

The order (in line) of each car in the queue is displayed.

Time in Queue

Car wait time in the queue is displayed.

Order Point

The order point visited by the cars in queue is displayed.

6.3 Controller Events

Event

Defines the action performed by the controller: Power Up, Shut Down, Learn and System

Default

Time

Provides the exact time the controller performed an action.

6.4 Error Report

Error Message

Records system errors: Base # Failed, Console # Failed and Router # Failed

Time

Records the exact time an error occurred.

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6.5 Bridge Status

6.5.1 Current Status

Serial Number

The serial number of the Bridge is displayed. It should match the bar code displayed on the

Bridge.

Firmware Version

The current Firmware version of the Bridge.

Settings Version

The current Settings version of the Bridge is displayed.

OS Version

The current OS version of the Bridge.

6.5.2

Network Configuration

DHCP

It displays whether the bridge is or isn’t currently configured in DHCP.

NOTE: DHCP is not normally used. Do not enable without direction from HME technical support.

IP Address

Displays the Bridge’s current IP address.

Subnet

Displays the Bridge’s current Subnet address.

Gateway

Displays the Bridge’s current Gateway address.

DNS1

Displays the Bridge’s current DNS1 address.

DNS2

Displays the Bridge’s current DNS2 address.

MAC

Displays the Bridge’s programmed MAC Address.

Link

A “check mark” indicates the Bridge is currently connected to a network, and a “dash” indicates the Bridge does not have a network connection.

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6.5.3

Time Configuration

Time

Displays the Bridge’s set Date and Time.

6.5.4 Store Information

Store Name

This setting displays the Store Number programmed into the Bridge. A Store Number is required for successful Bridge registration to the HME Cloud.

Brand Name

This setting displays the Store Brand programmed into the Bridge. A Store Brand is required for successful Bridge registration to the HME Cloud.

Email Address

The Email address programmed into the Bridge is displayed. An email address is required for successful Bridge registration to the HME Cloud.

6.5.5 Registration Status

CIB

This indicates whether the Bridge is or isn’t registered to the HME Cloud. A “check mark” indicates the Bridge is currently registered to the HME Cloud. A “dash” indicates the Bridge is not currently registered to the HME Cloud.

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6.6 Network Settings

NOTE: Any changes to these Network settings require a power cycle of the Bridge to take effect.

DHCP

This setting allows DHCP to be enabled or disabled. A “check mark” on the box indicates that

DHCP has been enabled. An “empty box” indicates that DHCP is disabled.

NOTE: DHCP is not normally used. Do not enable without direction form HME technical support.

IP Address

This setting is used to set the Bridge’s Static IP address.

Subnet

This setting is used to set the Bridge’s Static Subnet address.

Gateway

This setting is used to set the Bridge’s Static Gateway address.

DNS1

This setting is used to set the Bridge’s Static DNS1 address.

DNS2

This setting is used to set the Bridge’s Static DNS2 address.

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6.7 Store Settings

6.7.1 Store Information

Store Name

This setting is used to set the Store Number.

Excess in Queue

This setting is used to set the maximum amount of cars allowed in the queue before the

Excess in Queue warning tone will be played in the ceiling speaker.

Repeat Interval (sec)

This setting determines how often the Excess in Queue warning tone will be repeated.

6.7.2 Time Information

NOTE: Any changes to these settings require that you power down then power up the Bridge.

Date

Used to set the Bridge Date.

Hour Format

Used to set the Bridge’s hour format. The options are 12 hour am/pm or 24hr military time.

The 24HR format is recommended.

Time

Used to set the Bridge time.

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6.8 Installer Settings

6.8.1 Authentication Required

Password

Input the installer password, and the press the

“Continue” button to gain access to the Installer

Settings.

6.8.2 Controller

Learn Devices

This setting is used to Learn all the devices in the 6700 system, Bases, Routers and Consoles. Select “Learn” to begin the process.

System Logs

Clicking the Delete button will clear all the Bridge’s logs.

Select this option following a successful install and test to clear the logs, so any future errors are properly recorded during store operation.

6.8.3 Store Setup

Max Order Points

Set the maximum amount of Order Points that each particular store is using. By default, this setting will automatically populate with the maximum amount of Order Points possible once all the Routers have been learned. One Router = 16 Order Points; two routers = 32 Order

Points, etc.

6.8.4 POS

Port

Set the correct port used by the POS system. By default, the port should be set to 8020 unless otherwise specified by the POS requirements for a particular store.

6.8.5 Base Discovery

Network Scan & Broadcast

This setting allows you to set the speed at which the “CIB Application” scans the network to discover bases connected to the 6700 network.

● Off = No scan for any devices.

● Normal = Two IP addresses scanned every 5 seconds.

● Fast = 10 Network IP addresses scanned every 5 seconds.

It is recommended that this setting be set to Normal.

6.8.6 Defaults

System Restore

This setting allows the Bridge to be restored to the default settings. In some cases where the

Bridge is not performing correctly, it may be necessary to select this option. Once selected, all custom programming for the Bridge will be lost.

In order for the Bridge to operate after System Restore, it is required that the Bridge be manually programmed. Please be certain that Bridge programing is fully understood before using this option.

NOTE: An administrator password is required to access this setting.

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6.9 Devices

6.9.1 Device Status

Unit Type

Displays the type of device that the Bridge’s “CIB Application” has discovered.

NOTE: Mouse-over on the unit type to view a pop up that displays the Firmware version of the unit.

Connection State

The current connection state of Discovered devices on the Local Area Network (LAN) is displayed.

● Online = currently located on the network.

● Offline = previously located on the network but now off the network.

● Bootloader = the device is in the bootloader state. Bootloader is displayed only during firmware update of base stations.

IP Address

Displays the IP Address of the located devices.

Delete

Use the “ Delete ” button to delete a device found by the Bridge’s CIB Application. The CIB

Application can hold a maximum of 8 devices in memory. Once the 8 devices have been discovered, no more devices can be discovered.

The “ Delete ” button allows an old device (a failed base that needs to be replaced) to be erased from CIB Application memory, so a new base or other device can be discovered.

NOTE: Deleting any displayed device requires that you power down the Bridge then power back up to complete the deletion.

6.10 Diagnostics

6.10.1 Ping Test

Enter IP

Enter an IP address and press the Test button. If the Bridge is able to ping the IP address of the device, Success will be displayed. If it is unable to ping the IP address of the device, Failed will be shown.

The Ping Test is used to determine if the POS is reachable during 6700 to POS integration.

6.10.2 Scan Port

Enter IP

Enter the IP address of the device to scan its port.

Enter Port

Enter the port number to scan, and then press the Scan button. If the Bridge is able to scan the port number of the device, Success will be reported. If it is unable to scan the port number of the device, Failed will be reported.

NOTE: It is important to always logout of the password protected areas when finished. If you do not logout, these critical settings will remain exposed.

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7. SONIC SETTINGS

The SONIC SETTINGS menu allows you to adjust communication settings related to functions of the drive up stalls and drive-thru, and configure up to four base addresses. To access these settings, select Menu at the MAIN STATUS menu, then select Sonic Settings.

×

×

There are two communication settings and one Base Address option.

7.1 Enable Order Point

This option enables communication with an order point.

If it is disabled, the headset will continue to beep, but there will be no communication with stalls or the drive-thru.

Press the Enable Order Point button on the STORE

SETTINGS screen. By default, it is set to  (on). Disable it by selecting − (off).

7.2 Drive Thru to Ceiling

This option provides the ability to hear inbound Drive-thru audio through the base station’s ceiling speaker. The outbound audio will not be heard. The default setting is  (on). Select −

(off) to disable it.

7.3 Stall to Ceiling

This option provides the ability to hear inbound Stall audio through the base station’s ceiling speaker. The outbound audio will not be heard. The default setting is − (off). Select  (on) to enable it.

7.4 Base Address

For stores with more than one base, use this option to choose the base address (1, 2, 3 or 4) for each base. Each base must be set to a different address. Note: The Base Address is set during installation and should not be changed unless instructed by HME Technical

Support.

7.5 System Learn

The base tells the Bridge to Learn the entire Sonic system (Bases, Routers and Console) without the need to access the base station settings using a web browser.

Warning: Performing a System Learn will take the audio system offline for several minutes.

7.6 Copy Audio Settings

Once audio settings have been satisfactorily set on one base (of a multi-base system), select this option to automatically copy those audio settings to all connected bases.

Warning: Performing the Copy Audio Settings function will take the audio system offline for several minutes.

NOTE:

If your headset is beeping, but you cannot communicate, check to make sure Enable Order

Point is set to  (on).

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8. FUNCTIONAL CHECK & SYSTEM SETUP

8.1 Functional Check

After all cable connections are completed and all DIP switches have been appropriately set, proceed with the following functional check. Be certain all power adapters are plugged into electrical outlets. Perform the following tests with every headset to every stall.

8.1.1 Installation Checklist / Preliminary Setup

‰ All batteries are charged or are in the charger.

‰ Base Stations have been mounted, and range tested.

‰ A Console is mounted next to Point of Sale terminal.

‰ Routers and Console have been set for a unique address on the RS485 line.

‰ The RS485 wiring has been completed.

‰ The Remote Display(s) have been mounted where they are visible from all parts of the restaurant.

‰ The wiring of the speakers and call buttons has been completed between the stalls and Routers.

‰ The ceiling speaker has been connected to one of the Routers.

‰ The wiring of the microphone and speaker between the Base Stations and Routers has been completed.

‰ The wiring of the ceiling speaker to the Base Stations has been completed.

‰ Headsets have been registered to Base Stations and marked with corresponding Station ID (1-4) and have been set for Push-to-Talk (PTT) mode.

‰ Power has been applied to Bridge, Routers, and Base Stations.

8.1.2 Stall Connections

‰ Place a battery in headset #1 and turn the headset on.

‰ Press the call button at Stall #1.

‰ Verify the call tone is heard in the headset.

‰ Verify the First-in-Queue tone is repeatedly playing from the ‘Router ceiling speaker.

‰ Verify Console display “WAITING= 1” on the first line of the display.

‰ Verify the Remote Display shows “1”.

‰ Press and release the “A1” or “A2” button on the headset.

‰ Verify “Stall 1” is heard in the headset followed by inbound audio from Stall 1.

‰ On Console, verify “WAITING= 0” on the first line.

‰ On Console assigned to Station 1, verify “STALL 1 CONNECTED” on the display.

‰ Verify the Remote Display shows “0”.

‰ While pressing the “A1” or “A2” button, speak into the headset microphone, and verify the audio is heard at Stall 1.

For full-duplex installations, inbound audio can still be heard while the “A1” or “A2” button is pressed. For halfduplex, the “A1” or “A2” button must be released to again hear inbound audio.

‰ Press the “B” button on the headset and verify the headset becomes silent.

‰ Repeat the above connection verification for all remaining Stalls.

8.1.3 Drive-Thru Connections

‰ Drive a car into the Drive-Thru. Verify the Drive-Thru tone is heard in the headset.

‰ Verify the First in queue tone is repeatedly playing from the Router ceiling speaker.

‰ Verify Console display “WAITING= 1” on the first line of the display.

‰ Verify the Remote Display shows “1” and the car’s current time in the queue.

‰ Press and release the “A1” or “A2” button on the headset. Verify “Drive-Thru” is heard in the headset followed by inbound audio from the Drive-Thru.

‰ On Console, verify “WAITING= 0” on the first line.

‰ On Console assigned to Station 1, verify “DRIVE-THRU CONNECTED” on the display. On the Remote, verify that it displays “0”.

‰ While pressing the “A1” or “A2” button, speak into the headset microphone, and verify the audio is heard at the Drive-Thru. For full-duplex installations, inbound audio can still be heard while the “A1” or “A2” button is pressed. For half-duplex, the “A1” or “A2” button must be released to again hear inbound audio.

‰ Press the “B” button on the headset. Verify the headset becomes silent.

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8.1.4 Drive-Thru Connections

‰ Drive a car into the Drive-Thru. Verify the Drive-Thru tone is heard in the headset.

‰ Verify the First in queue tone is repeatedly playing from the Router ceiling speaker.

‰ Verify Console display “WAITING= 1” on the first line of the display.

‰ Verify the Remote Display shows “1” and the car’s current time in the queue.

‰ Press and release the “A1” or “A2” button on the headset. Verify “Drive-Thru” is heard in the headset followed by inbound audio from the Drive-Thru.

‰ On Console, verify “WAITING= 0” on the first line.

‰ On Console assigned to Station 1, verify “DRIVE-THRU CONNECTED” on the display. On the Remote, verify that it displays “0”.

‰ While pressing the “A1” or “A2” button, speak into the headset microphone, and verify the audio is heard at the Drive-Thru. For full-duplex installations, inbound audio can still be heard while the “A1” or “A2” button is pressed. For half-duplex, the “A1” or “A2” button must be released to again hear inbound audio.

‰ Press the “B” button on the headset. Verify the headset becomes silent.

8.1.5 Drive-Thru Only Mode

‰ On Console assigned to Station 1, Press the “DRIVE-THRU ONLY” key.

‰ Verify “ENTER DRV THRU ONLY?” on line two of the Console display.

‰ Press the “ENTER” key of the Console. Verify “Drive-Thru Only” is heard in headset.

‰ Verify “DRIVE-THRU ONLY” on line two of the Console display.

‰ Drive a car into the Drive-Thru lane. Verify Drive-Thru tone is heard in headset.

‰ Verify the Router ceiling speaker remains silent.

‰ Verify the Remote Display shows “0” (if installed at set to display number in queue).

‰ Verify Console display “WAITING= 0” on the first line of the display.

‰ Press and release the “A1” or “A2” button on the Belt-Pac. Verify the Drive-Thru tone followed by inbound audio from the Drive-Thru is heard in the headset.

‰ Verify “DRIVE-THRU CONNECTED” on line two of the Console display.

‰ Verify the Remote Display shows “0”

‰ While pressing the “A1” or “A2” button, speak into the headset microphone, and verify the audio is heard at the Drive-Thru. For full-duplex installations, inbound audio can still be heard while the “A1” or “A2” button is pressed. For half-duplex, the “A1” or “A2” button must be released to again hear inbound audio.

‰ Press the “B” button on the headset. Verify the headset becomes silent.

‰ Verify “DRIVE-THRU ONLY” on line two of the Console display.

‰ Press the call button for Stall 1.

‰ Verify the First in queue tone is repeatedly playing from the Router ceiling speaker.

‰ Verify Console display “WAITING= 1” on the first line of the display.

‰ Verify the Remote Display shows “1”

‰ Verify the headset remains silent.

‰ Press and release the “A1” or “A2” button on the headset.

‰ Verify “Empty Queue” is heard in the headset.

‰ Press the “DRIVE-THRU ONLY” key on the Console assigned to Station 1.

‰ Verify “EXIT DRV THRU ONLY?” on line two of the display.

‰ Press the “ENTER” key on the console. Verify the headset remains silent.

‰ Verify “READY” on line two of the Console.

‰ Verify the call button tone is now heard in the headset.

‰ Press and release the “A1” or “A2” button on the headset. Verify “Stall 1” is heard in the headset.

‰ Press and release the “B” button on the headset. Verify the headset is now silent.

8.1.6 Final

‰ Follow the outline established in STALL CONNECTIONS, DRIVE-THRU CONNECTIONS, DRIVE-THRU ONLY

MODE and MONITOR MODE for all remaining headsets (2-4).

‰ Change station assigned to console to match headset number.

‰ Use this checklist, as well as the Quick Reference Guide, to train store personnel on the system operation.

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9. EQUIPMENT SPECIFICATIONS

Base Station

Voltage input . . . . . . . . . . . . 24VDC ±2.5V

DC current input . . . . . . . . . 2.5A maximum

Audio distortion. . . . . . . . . . 5% maximum level

Outside speaker output . . . . 3 watts RMS into 8 ohms

Ceiling speaker power . . . . . 3 watts RMS into 8 ohms

TX/RX frequency . . . . . . . . . 2400MHz – 2483.5MHz

Dimensions . . . . . . . . . . . . .

9.75” H x 13” W x 3.5” D

Weight . . . . . . . . . . . . . . . . . 3.25 lbs maximum

Headset

Battery type. . . . . . . . . . . . . 3.6V Lithium ion

Battery life. . . . . . . . . . . . . . 11 - 13 hours (typical)

RF frequency . . . . . . . . . . . . 2400MHz – 2483.5MHz

Weight . . . . . . . . . . . . . . . . . 3.53 oz with battery

Battery Charger

Voltage input . . . . . . . . . . . . 5VDC

Charging time . . . . . . . . . . . 2.5 hrs maximum

Dimensions . . . . . . . . . . . . .

5.56” x 4.25” x 1.69”

Weight . . . . . . . . . . . . . . . . . 12.03 oz with bracket

Console

Voltage input . . . . . . . . . . . . 24VDC

DC current input . . . . . . . . . 100mA maximum

Controls/Switches . . . . . . . . Sixteen channel-select and mode switches

One 8-position DIP switch

Indicators . . . . . . . . . . . . . .

Three green LED’s and one 2-line LCD for customer status

Connectors . . . . . . . . . . . . . One 5-pin terminal block

Dimensions . . . . . . . . . . . . .

7.12” H x 5” W x 4.25” D overall, with bracket

Weight . . . . . . . . . . . . . . . . . 2.95 lbs

Router

Voltage input . . . . . . . . . . . . 24VDC

AC current input . . . . . . . . . 3A maximum

Ceiling speaker power . . . . . 3 watts RMS into 8 ohms

Controls/Switches . . . . . . . . One 3-position vehicle detector switch (Reset-Normal-

Override) One 8-position DIP switch

Indicators . . . . . . . . . . . . . . Five red status lights

Connectors . . . . . . . . . . . . .

One 6-pin terminal block − P8

Ten 8-pin terminal blocks − P9 through P18

Fifteen 16-pin terminal blocks – P19 through P34

Dimensions . . . . . . . . . . . . . 12.6" H x 14.2" W x 4" D

Weight . . . . . . . . . . . . . . . . . 12.1 lbs

Bridge

Voltage input . . . . . . . . . . . . 5VDC

Dimensions . . . . . . . . . . . . . 3.75" H x 3.94" W x 1.23" D

Weight . . . . . . . . . . . . . . . . . 0.3 lbs

Remote Display (optional)

Dimensions . . . . . . . . . . . . .

6.6” H x 4.3” W x 1.8” D (167.6mm x 109.2mm x 47.5mm)

Weight . . . . . . . . . . . . . . . . . 0.5 lbs

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10. INTERFACE DESCRIPTION

10.1 Base Station

Audio circuit Board

J1 – Ceiling Speaker In/Out, Lane 1

J1,1 Ground

J1,2

J1,3

J1,4

J1,5

J1,6

J1,7

/A1 Talk

Relay 1 Common

Relay 1 Normally Open

Relay 1 Normally Closed

Ceiling speaker +

Ceiling speaker −

J1,8 Ground

J2 – Remote

J2,1 Ground

J2,2 /Remote speed team

J2,3 Ground

J2,4 /Operator

J2,5 Not used

Power J3 –

J3,1 +24VDC

J3,2 -24VDC

J3,3 Ground

J4 –

J4,1

Interface w/ Switcher Board, Lane 1

Microphone 1

J4,2 Microphone 2

J4,3 Ground

J4,4 +12VDC

J4,5

J4,6

J4,7

J4,8

J4,9

J4,10

J5 –

J5,1

J5,2

J5,3

J5,4

Not used

Negative vehicle detect input

Vehicle detector power (12V)

Not used

Outside speaker –

Outside speaker +

Door Inputs

Door 1

Door 2

Door 3

Door 4

J5,5 Ground

J6 –

J6,1

Interface w/o Switcher Board, Lane 1

Microphone 1

J6,2 Microphone 2

J6,3 Ground

J6,4 +12VDC

J6,5 Negative vehicle detect input

Not used J6,6

J6,7

J6,8

J7 –

Outside speaker –

Outside speaker +

Line In/Out, Lane 1

Line out J7,1

J7,2 Ground

J7,3 Line in

J7,4 Ground

J7,5

J9 –

J9,1

Not used

Early Warning / Alert, Lane 1

Early warning

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J9,2 Ground

J9,3 Not used

J9,4 Ground

J9,5

J10 –

J10,1

J10,2

Alert in

Vehicle Detector Board Interface, Lane 1 (Primary)

Negative vehicle detect signal

+12V Vehicle detector power

J10,3 Ground

J10,4 Not used

Not used J10,5

J15 –

J15,1

Telephone Interface

Telephone audio into base

J15,2 12V

J15,3

J15,4

J15,5

J15,6

/A2 talk

/B2 talk

Car 2

Vehicle detect in

J15,7 Ground

J15,8 Telephone audio out to phone line

10.2 Router

P19 through P34 - Outside speaker/mic (for half-duplex) & call switch connector

P22,2

P22,3

P22,4

P22,5

P23,1

P23,2

P23,3

P23,4

P23,5

P24,1

P24,2

P24,3

P24,4

P24,5

P25,1

P25,2

P25,3

P25,4

P25,5

P26,1

P19,1

P19,2

P19,3

P19,4

P19,5

P20,1

P20,2

P20,3

P20,4

P20,5

P21,1

P21,2

P21,3

P21,4

P21,5

P22,1

Location 3

Location 3

Location 3

Location 3

Location 4

Location 4

Location 4

Location 4

Location 4

Location 5

Location 5

Location 5

Location 5

Location 5

Location 6

Location 6

Location 6

Location 6

Location 6

Location 7

Location 0

Location 0

Location 0

Location 0

Location 0

Location 1

Location 1

Location 1

Location 1

Location 1

Location 2

Location 2

Location 2

Location 2

Location 2

Location 3

Speaker/Mic

Speaker/Mic

+12 VDC for call switch light

Call switch signal

Call switch ground

Speaker/Mic

Speaker/Mic

+12 VDC for call switch light

Call switch signal

Call switch ground

Speaker/Mic

Speaker/Mic

+12 VDC for call switch light

Call switch signal

Call switch ground

Speaker/Mic

Speaker/Mic

+12 VDC for call switch light

Call switch signal

Call switch ground

Speaker/Mic

Speaker/Mic

+12 VDC for call switch light

Call switch signal

Call switch ground

Speaker/Mic

Speaker/Mic

+12 VDC for call switch light

Call switch signal

Call switch ground

Speaker/Mic

Speaker/Mic

+12 VDC for call switch light

Call switch signal

Call switch ground

Speaker/Mic

Sections

1

2

3

4

5

6

7

8

9

10

11

12

P29,3

P29,4

P29,5

P30,1

P30,2

P30,3

P30,4

P30,5

P31,1

P31,2

P31,3

P31,4

P31,5

P32,1

P32,2

P32,3

P26,2

P26,3

P26,4

P26,5

P27,1

P27,2

P27,3

P27,4

P27,5

P28,1

P28,2

P28,3

P28,4

P28,5

P29,1

P29,2

P32,4

P32,5

P33,1

P33,2

P33,3

P33,4

P33,5

P34,1

P34,2

P34,3

P34,4

P34,5

Location 7

Location 7

Location 7

Location 7

Location 8

Location 8

Location 8

Location 8

Location 8

Location 9

Location 9

Location 9

Location 9

Location 9

Location 10

Location 10

Location 10

Location 10

Location 10

Location 11

Location 11

Location 11

Location 11

Location 11

Location 12

Location 12

Location 12

Location 12

Location 12

Location 13

Location 13

Location 13

Location 13

Location 13

Location 14

Location 14

Location 14

Location 14

Location 14

Location 15

Location 15

Location 15

Location 15

Location 15

Speaker/Mic

+12 VDC for call switch light

Call switch signal

Call switch ground

Speaker/Mic

Speaker/Mic

+12 VDC for call switch light

Call switch signal

Call switch ground

Speaker/Mic

Speaker/Mic

+12 VDC for call switch light

Call switch signal

Call switch ground

Speaker/Mic

Speaker/Mic

+12 VDC for call switch light

Call switch signal

Call switch ground

Speaker/Mic

Speaker/Mic

+12 VDC for call switch light

Call switch signal

Call switch ground

Speaker/Mic

Speaker/Mic

+12 VDC for call switch light

Call switch signal

Call switch ground

Speaker/Mic

Speaker/Mic

+12 VDC for call switch light

Call switch signal

Call switch ground

Speaker/Mic

Speaker/Mic

+12 VDC for call switch light

Call switch signal

Call switch ground

Speaker/Mic

Speaker/Mic

+12 VDC for call switch light

Call switch signal

Call switch ground

P15 through P18 - Outside speaker (for full-duplex) connector

P15,1

P15,2

P15,3

P15,4

P15,5

P15,6

P15,7

P15,8

P16,1

P16,2

P16,3

P16,4

P16,5

P16,6

Location 0

Location 0

Location 1

Location 1

Location 2

Location 2

Location 3

Location 3

Location 4

Location 4

Location 5

Location 5

Location 6

Location 6

Speaker

Speaker

Speaker

Speaker

Speaker

Speaker

Speaker

Speaker

Speaker

Speaker

Speaker

Speaker

Speaker

Speaker

Sections

1

2

3

4

5

6

7

8

9

10

11

12

48

P16,7

P16,8

P17,1

P17,2

P17,3

P17,4

P17,5

P17,6

P17,7

P17,8

P18,1

P18,2

P18,3

P18,4

P18,5

P18,6

P18,7

P18,8

Location 7

Location 7

Location 8

Location 8

Location 9

Location 9

Location 10

Location 10

Location 11

Location 11

Location 12

Location 12

Location 13

Location 13

Location 14

Location 14

Location 15

Location 15

P8 - Power and ceiling speaker connector

Speaker

Speaker

Speaker

Speaker

Speaker

Speaker

Speaker

Speaker

Speaker

Speaker

Speaker

Speaker

Speaker

Speaker

Speaker

Speaker

Speaker

Speaker

P8,1

P8,2

P8,3 Ground

P8,4

P8,5

P8,6

24 VDC –

24 VDC +

- - - not used

Ceiling speaker out

Ceiling speaker ground

P9 & P13 – Base station speaker/mic (for half-duplex) connector

P9,1 & P13,1

P9,2 & P13,2

P9,3 & P13,3

P9,4 & P13,4

P9,5 & P13,5

P9,6 & P13,6

P9,7 & P13,7

P9,8 & P13,8

Base 1 speaker/mic

Base 1 speaker/mic

Base 2 speaker/mic

Base 2 speaker/mic

Base 3 speaker/mic

Base 3 speaker/mic

Base 4 speaker/mic

Base 4 speaker/mic

P10 & P14 - Base station speaker (for full-duplex) connector

P10,1 & P14,1

P10,2 & P14,2

P10,3 & P14,3

P10,4 & P14,4

P10,5 & P14,5

P10,6 & P14,6

P10,7 & P14,7

P10,8 & P14,8

Base 1 speaker

Base 1 speaker

Base 2 speaker

Base 2 speaker

Base 3 speaker

Base 3 speaker

Base 4 speaker

Base 4 speaker

P11 & P12 - Auxiliary audio interface connector

P11,1 & P12,1

P11,2 & P12,2

P11,3 & P12,3

P11,4 & P12,4

P11,5 & P12,5

P11,6 & P12,6

P11,7 & P12,7

P11,8 & P12,8

24 VDC out

RS485 + (positive data)

RS485 − (negative data)

Ground

Shield

- - - not used

- - - not used

- - - not used

49

Sections

1

2

3

4

5

6

7

8

9

10

11

12

10.3 Console

Control board

J1 - LCD display connector

J1,1

J1,2

J1,3

J1,4

Vcc (+5 VDC)

Vss (Ground)

RS (Register select)

Vee (Contrast voltage)

J1,5

J1,6

E (Enable)

R/W (Read/write)

J1,7 DB1

J1,8 DB0

J1,9 DB3

J1,10 DB2

J1,11 DB5

J1,12 DB4

J1,13 DB7

J1,14 DB6

J2 - RS485 buss connector

J2,1

J2,2

+22 VDC

RMT+ (Positive data)

J2,3 RMT− (Negative data)

J2,4 Ground

J2,5 Shield

Switch board

J1 - LCD display connector

J1,1

J1,2

J1,3

J1,4

J1,5

J1,6

J1,7

J1,8

Row 1

Row 2

Row 3

Row 4

Column 1

Column 2

Column 3

Column 4

10.4 Remote Display

J1,1

J1,2

J1,3

J1,4

J1,5

+22 VDC

RMT+ (Positive Data)

RMT− (Negative Data) J2,3 RMT− (Negative Data)

Ground J2,4

Shield

J2,1 +22 VDC

J2,2 RMT+ (Positive Data)

Ground

J2,5

10.5 Bridge

J5 – RS485 connector

J5,1 D−

J5,2 D+

J5,3 Ground

J7 – Vehicle Detect

J7,1 Veh Det

J7,2 Common

Sections

1

2

3

4

5

6

7

8

9

10

11

12

50

51

11. TROUBLESHOOTING

In case of any problems with your SYS6700HD, refer to the following checklist. If you cannot correct any problems using the checklist, call HME Customer Support at 1-800-848-4468.

PROBLEM

“Battery failed” is heard in headset when power button is pressed.

PROBABLE CAUSE SOLUTION

Battery may be defective. Replace battery. Call HME.*

Battery contacts may be dirty.

Clean battery contacts with alcohol.

“Headset failed” is heard in headset when power button is pressed.

Call tones heard in headset, but

“Empty Queue” is heard when the

“A1” or “A2” button was pressed.

When switching to “Drive-Thru

Only” mode, “Drive-Thru Busy” is heard in the headset.

When pushing the “A1” or “A2” button to try and talk to the

Drive-Thru customer again, I was connected to a customer at a different location, even though

I didn't press the “B” button to disconnect from the Drive-Thru first.

When pushing the “A1” or “A2” button to connect to a customer,

“Empty Queue” is heard in the headset, even though there are customers waiting.

When pushing the “A1” or “A2” button to connect to a customer,

“Monitor Connected” is heard in the headset, even though there are customers waiting.

Headset may be defective.

Use another headset. Call HME.*

Battery contacts may be dirty.

An order taker using another Base Station connected to the customer first.

Another Base Station is already in “Drive-Thru

Only” mode.

The Drive-Thru customer will be automatically disconnected when the vehicle drives away from the vehicle detector.

The Base Station is set for “Drive- Thru Only” mode, which only allows connections to customers in the Drive-Thru lane.

Clean headset battery contacts with alcohol.

Verify on the Console display that there are no customers in queue.

Check the Console displays to determine which Base Station is in

“Drive-Thru Only” mode and switch it out of this mode if desired.

When talking to the Drive-Thru customer, listen for the headset to become quiet when the vehicle pulls away.

Set the Base Station in the

“Drive- Thru Only” mode to allow connections to the Drive-Thru lane only.

Monitor Mode is no longer a supported feature. If one of your bases enters monitor mode, contact

HME Tech Support to resolve the issue.

Monitor mode is no longer supported.

If a base enters Monitor mode, contact HME Technical Support to resolve the issue.

When connecting to a customer using the Console, the display shows the connection, but nothing is heard in the headset

When connecting to a customer using the Console, the display shows the location is busy, and

“Stall xx busy” is heard in the headset.

Sections

1

2

3

4

The Console is set for a

Base Station other than the one for the headset being used.

The headset is not turned

On.

Headset defective.

Low or dead battery.

Headset failed.

Be certain the Base Station indicated on the Console display matches the number on the headset.

Turn headset on. Be certain light goes on.

Replace with another headset.

Check power light. If not lit, replace battery.

Call HME.*

Power off at Base Station.

Check circuit breaker for building.

Another Base Station is already connected to that customer location.

Select a different customer location.

5

6

7

8

9

10

11

12

PROBLEM

“Device Failed” is heard in the headset.

“Headset failed” is heard in headset when power button is pressed.

Headset channel “A1” or “A2” buttons not working.

PROBABLE CAUSE

A Router, Console or Base

Station has stopped working.

RF Interference caused by bases being too close to one another.

Power off at Base Station.

Power supply in Base Station not working.

Headset not turned on.

Volume not set correctly.

Headset defective.

Low or dead battery.

Headset failed.

Headset not turned on.

Dead or weak battery.

Channel “A1” or “A2” or “B” light on Base Station does not light when Headset button “A1” or “A2” or “B” is pressed.

Headset is not registered to a preferred base.

Dead or weak battery.

Headset failed.

Base Station failed.

Headset not turned on.

No alert tones or voice prompts heard in headset.

Base has fallen off the network.

Power off at Base Station.

SOLUTION

Call HME.*

Bases should be installed a minimum of 6 feet apart with 10 feet or greater preferred.

Check circuit breaker for building.

Check power supply indicator lights on Base Station. If any light is not lit, be certain AC power adapter is plugged into electrical outlet.

Turn headset on.

Be certain light goes on.

Adjust volume on headset.

Replace with another headset.

Check power light. If not lit, replace battery.

Use another headset. Call HME.*

Turn on headset.

Replace battery.

Look at each base as you press the registration button to determine which base displays

“A1”, “A2”, etc.

Replace battery.

Use another headset.

Call HME.*

Turn on headset.

Verify that NDP check mark is shown on the Main Status screen.

Check network connections.

Call HME.*

Check power supply indicator lights on Base Station. If any light is not lit, be certain AC power adapter is plugged into electrical outlet.

Adjust outside speaker volume control until level is satisfactory.

Outbound sound too low.

No outbound sound; customer cannot hear anything, - or

-Personnel cannot hear outside customers in headset.

Outbound volume set too low for environment.

Defective speaker (if single customer location affected).

Personnel hear only static in headsets.

Call HME.*

Base station may have entered into a bad state.

Loose transmitter antenna connection on Base Station.

Reset the base station, and then test audio.

Tighten transmitter antenna connection. (The antenna on the top, left of the Base Station.)

Circuit board defective.

Call HME.*

Sections

1

2

3

4

5

6

7

8

9

10

11

12

52

PROBLEM PROBABLE CAUSE SOLUTION

Verify the NDP check mark is shown on the base’s Main Status screen.

No tone or sound in headset when vehicle drives up to menu board.

Base may have fallen off the network.

Headset has intermittent sound.

Headset is not disconnected after the order has been completed.

Battery Charger not working.

Check network connections.

Call HME.*

Power interruption has unbalanced detecting circuit. Call HME.*

Low battery.

Replace battery.

Use another headset. Call HME.* Defective headset cable.

Headset button B not pressed and released to close channel.

Press the B button the headset.

to disconnect

Headset failure.

Charger not plugged in.

Try another headset.

If headset still does not become silent after all customers have been served, call HME.*

Plug in Battery Charger.

If still not working, call HME.*

Base station power not on. Headset B button not pushed when powering up.

Power on the base station.

Repeat registration procedure.

Registration of headset failed.

“Registration failed” message heard in headset. Lights stay red.

You’re standing too close to the base station.

A base registration button was not pushed.

Stand at least 10 feet away from the base station when trying to register headsets.

Call HME.*

* For assistance, call HME at 1-800-848-4468, or Fax 858-552-0172.

In the event of an electrical power outage —

Such as from a lightning storm or power generator failure, if you experience problems with your HME equipment after the electricity comes on again, unplug the AC power adapters from their electrical outlets and wait 15 seconds, then plug them back in.

53

Sections

1

2

3

4

5

6

7

8

9

10

11

12

12. WIRING DIAGRAMS

Page 55, Figure 18 – System 6700HD Block Diagram

Page 56, Figure 19 – Wiring Diagram for RS485 Digital Communication Link

Page 57, Figure 20 – Wiring Diagram for Base to Router Speaker and Microphone Wiring in Half-Duplex

Systems

Page 58, Figure 21 – Wiring Diagram for Base to Router Speaker and Microphone Wiring in Full-Duplex

Systems

Page 59, Figure 22 – Wiring Diagram for Speakers, Microphones and Call Buttons in Drive-Up Stalls

Page 60, Figure 23 – Wiring Diagram for Speaker/Microphone and Vehicle Detector in Drive-Thru Lane

Page 61, Figure 24 – Wiring Diagram for Power Supplies

Sections

1

2

3

4

5

6

7

8

9

10

11

12

54

Figure 18. System 6700HD Block Diagram

55

Figure 19. RS485 Digital Communications Link

56

56

Figure 20. Base to Router Speaker and Microphone Wiring in Half-Duplex Systems

57

57

Figure 21. Base to Router Speaker and Microphone Wiring in Full-Duplex Systems

58

58

Figure 22. Speakers, Microphone and Call Buttons in Drive-Up Stalls

59

59

Figure 23. Speaker/Microphone and Vehicle Detector in Drive-Thru Lane

60

60

Figure 24. Power Supplies

61

61