Quick Reference Guide
T4220 (Elavon)
What’s in the box*:
UK Telephone Cable
Cable with small transparent connector at one end and larger white connector at the other
OR
Ethernet Cable **
Thicker cable with RJ45
Connectors at each end
S9-PCI PIN-Pad
Optional extra, only supplied if ordered
Document pack
ROI Telephone Cable
Has two small transparent connectors at each end
T4220 terminal
*Box contents may vary for replacement/swaps, **Ethernet cables are optional depending upon terminal model and order configuration
1. Connect the cables
DO NOT CONNECT ELECTRICAL
SUPPLY UNTIL INSTRUCTED
• Remove the Cable Tidy by sliding it out as shown.
• Connect one end of the telephone cable to the blue LINE port and the other end to an analogue telephone line wall socket.
• If an Ethernet cable was included in the box and you wish to use a network connection, connect one end to the white
NET port and the other end to a network connection point.
It may help to bend the cable end slightly before attempting to insert it.
Slide Cable
Tidy out
LINE port
(for phone line)
NET port
(for network connection)
Power Supply
2. Insert a paper roll & switch on
• Using your fingers, pinch the sides of the
Printer Cover and pull up firmly.
If this is a new terminal, remove the roll from the holder and remove any outer packaging that may be present.
• Drop the paper roll into the holder with the paper feeding from underneath the roll.
• Pull a short length of the paper over the screen.
• Shut the Printer Cover over the paper until you hear it ‘click’.
• Pull and tear the paper over the serrated edge as shown.
• Plug the Power Supply into an electrical socket and switch on the supply.
After a few seconds the screen will show the desktop with icons and then the SALE / REFUND (Idle) Screen.
Drop paper roll
Pull paper roll
Useful tips:
• If connecting to a broadband phone line, ensure the terminal is connected to the link through a DSL filter.
• If connecting via Ethernet, ensure your firewall settings are set to allow the terminal to send and receive data over your network.
Insert into
POWER port and twist to lock
• Insert the Power Supply connector into the red POWER port in the 3 o’clock position shown.
• Turn the cable anti -clockwise from the 3 o’clock to the 12 o’clock position to lock it in place.
• DO NOT plug power supply into electrical wall socket
• If you have a separate PIN Pad, connect its lead to the yellow PIN PAD socket on the terminal.
• Arrange all cables to lay between the feet of the terminal, as shown. Slide the Cable
Tidy back into position until you hear it click into place.
PIN pad port
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PABX/Prefix digit(s):
If the phone line you intend to use needs a PABX/prefix digit(s) in order to dial out, your terminal will need to be configured for this.
Please read the User Manual for more information or call the helpdesk for assistance.
DCHP:
(relevant if you are using a network connection)
Your terminal will be pre-configured for use on standard networks featuring DHCP (automatic allocation of IP address). In the unlikely event that your network does not have this feature, please call the helpdesk for assistance.
Updates
Once a month, your terminal will connect to Spire systems to download any new software and/or important changes*. This update will typically occur during the night. For this reason, Spire suggests you leave your terminal powered on at all times. In the event of it being switched off when the update tried to take place, your terminal will notify you to leave its power on for another update attempt the following night.
* For Dial-Up Products: In the UK, calls for updates will be charged at £0.10 per minute from a BT landline. In ROI, calls will be charged at €0.065 per minute from an Eircom landline.
The charges for other networks may vary. Prices correct at the time of printing.
Please turn over to continue...
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Quick Reference Guide
T4220 (Elavon)
Sale (Inserting a Chip Card)
Step 1. You can start a Chip and PIN-Pad sale transaction in one of two ways:
• Select SALE from the Idle Screen and insert a Chip Card into
the terminal’s Chip Card reader (or into the optional PIN-Pad)
• Insert the Chip Card straight into the terminal’s Chip Card reader
(or into the optional PIN-Pad).
Step 2. Type in the SALE AMOUNT in pence or cents (in ROI) and press Enter .
Example: Typing in 1000 would equate to a value of £10.00 (€10.00 in ROI) .
Step 3. The customer must type in their Personal Identification Number
(PIN) on the terminal keypad (or into the optional PIN-Pad). After the
PIN has been typed in, the customer should press Enter.
The terminal will now attempt to connect to Elavon. The terminal will then display a response. If the transaction is APPROVED, the
Approval Code will then be displayed and the terminal will print the Merchant Copy of the receipt.
Step 4. Remove the card and tear off the Merchant Copy of the receipt and press OK/Enter. The terminal will then print the Customer Copy of the receipt and display the response again.
Step 5. Tear off the Customer Copy and hand it to the customer along with their card. Then press Enter to return to the idle screen.
Refund (Inserting a Chip Card)
Step 1. Select REFUND from the Idle Screen.
Step 2. Insert the customer’s Chip Card into the terminal’s Chip Card reader (or into the optional PIN-Pad).
Step 3. Type in the REFUND AMOUNT in pence or cents, and press Enter .
Example: Typing in 1000 would equate to a value of £10.00 (€10.00 in ROI) .
The terminal will now attempt to connect to Elavon.
The terminal will then display a response.
If the transaction is APPROVED the terminal will display APPROVAL and print the Merchant Copy of the receipt.
Step 4. Remove the card and the Merchant Copy of the receipt.
Step 5. Press Enter to confirm, the terminal will print the Customer
Copy of the receipt.
Press Enter to return to the Idle Screen.
Sale Keyed (Keyed Entry, for Customer Not Present)
Step 1. Select SALE from the Idle Screen and carefully type in the long number on the front of the card. As you type, you will notice that the messages changes from SWIPE/INSERT CARD to ENTER CARD NUMBER and the number begins to appear in the box on the screen. Once the number has been typed in correctly, press Enter .
Step 2. Type in the EXPIRATION DATE and press Enter .
Step 3. You will then be asked if the card holder is present. Press NO/Clear to continue or Cancel to cancel the transaction.
Step 4. Type in the SALE AMOUNT in pence (or cents in ROI) and press Enter .
Example: Typing in 1000 would equate to a value of £10.00 (€10.00 in ROI) .
Step 5. Type in the 3 digit CVV2 code (security code) on the back of the card (4 digits on the front of the card for American Express) and press
Enter .
The terminal will now attempt to connect to Elavon.
Step 6. Now you must decide if you are willing to continue with the transaction based upon Elavon response displayed.
If you press NO/Clear , the terminal will print out the Reversal Copy of the receipt and connect to Elavon to reverse the transaction. If successful, the terminal will display REVERSAL ACCEPTED .
Press Enter to return to the idle screen.
If you press YES/Enter , the Approval Code will be displayed and the terminal will print the Merchant Copy of the receipt.
Step 7. Tear off the Merchant Copy of the receipt and press OK/ Enter .
Step 8. Tear off the Customer Copy and press Enter to return to the idle screen.
Settlement/Batch
Please Note: At the end of each business day, the Settlement procedure must be performed on the terminal.
• If any transactions have been stored in the terminal, a successful
Settlement will force them through to Elavon
• If you do not complete this procedure, funds will not be paid into your bank
Step 1. Ensure the Idle Screen is displayed. Then press the SETTLE button on the keypad.
Step 2. The terminal will display the current total of Sales since the last
Settlement. Check this total against your records and press Yes or No as appropriate.
If you choose No , then the Settlement procedure will be terminated whilst you check your records against the current Audit Report.
Step 3. The terminal will then display the current total of Refunds since the last Settlement. Check this total against your records and press
Yes or No as appropriate.
If you choose No , then the Settlement procedure will be terminated whilst you check your records against the current Audit Report.
The terminal will now attempt to connect to Elavon
When all transactions have been verified by the bank, the terminal will print a detailed Settlement report.
The Settlement report includes summaries of sales and refunds by card type and by currency (if applicable), in addition to a detailed report of all transactions since the last settlement.
Please refer to User Manual for instructions including all screen prompts.
© Copyright 2011 – 2013 Spire Payments Holdings S.a.r.l. All rights reserved.
Spire Payments is a registered trademark of Spire Payments Holdings S.a.r.l.
Spire Payments and the Spire Payments logo are trademarks, service marks or registered trademarks or service marks of Spire Payments Holdings S.a.r.l..
All other trademarks are the property of their respective owners.
All information is subject to change without notice and Spire Payments Holdings S.a.r.l. does not warrant the information’s accuracy or correctness.
Any Spire Payments software described in this document is subject to a Software Licence Agreement. Please refer to the Software Licence Agreement for information regarding the terms of use.
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