Poly VVX 1500 User Guide
Hirdetés
Hirdetés
USER GUIDE UC Software 5.5.1
| October 2016 | 3725-49077-001A
Polycom
®
VVX
®
Business Media Phones for
Skype
®
for Business
Applies to Polycom VVX 201, 300 Series, 400 Series, 500
Series, and 600 Series Business Media Phones and
Polycom VVX Expansion Modules
Copyright © 2016, Polycom, Inc. All rights reserved. No part of this document may be reproduced, translated into another language or format, or transmitted in any form or by any means, electronic or mechanical, for any purpose, without the express written permission of Polycom, Inc.
6001 America Center Drive
San Jose, CA 95002
USA
Trademarks Polycom ® , the Polycom logo and the names and marks associated with Polycom products are trademarks and/or service marks of Polycom, Inc., and are registered and/or common law marks in the United States and various other countries.
All other trademarks are property of their respective owners. No portion hereof may be reproduced or transmitted in any form or by any means, for any purpose other than the recipient's personal use, without the express written permission of Polycom.
Disclaimer While Polycom uses reasonable efforts to include accurate and up-to-date information in this document,
Polycom makes no warranties or representations as to its accuracy. Polycom assumes no liability or responsibility for any typographical or other errors or omissions in the content of this document.
Limitation of Liability Polycom and/or its respective suppliers make no representations about the suitability of the information contained in this document for any purpose. Information is provided "as is" without warranty of any kind and is subject to change without notice. The entire risk arising out of its use remains with the recipient. In no event shall
Polycom and/or its respective suppliers be liable for any direct, consequential, incidental, special, punitive or other damages whatsoever (including without limitation, damages for loss of business profits, business interruption, or loss of business information), even if Polycom has been advised of the possibility of such damages.
End User License Agreement By installing, copying, or otherwise using this product, you acknowledge that you have read, understand and agree to be bound by the terms and conditions of the End User License Agreement for this product. The EULA for this product is available on the Polycom Support page for the product.
Patent Information The accompanying product may be protected by one or more U.S. and foreign patents and/or pending patent applications held by Polycom, Inc.
Open Source Software Used in this Product This product may contain open source software. You may receive the open source software from Polycom up to three (3) years after the distribution date of the applicable product or software at a charge not greater than the cost to Polycom of shipping or distributing the software to you. To receive software information, as well as the open source software code used in this product, contact Polycom by email at
.
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Contents
Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
Getting Started with Polycom VVX Business Media Phones . . . . . . . . . . . . . . . . .3
Enter Chinese Characters with the Onscreen Keyboard . . . . . . . . . . . . . . . . . . . . . . .20
Logging Into and Locking Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
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Contents
Audio Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
Call Favorites from the Home or Lines Screen . . . . . . . . . . . . . . . . . . . . . . . . . . .27
Call a Contact from the Directory Search Screen . . . . . . . . . . . . . . . . . . . . . . . . .28
Answer a Skype for Business Call on a Locked Phone . . . . . . . . . . . . . . . . . . . . . . . .32
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Contents
Retrieve a Parked Skype for Business Call on Another Phone . . . . . . . . . . . . . . . . . .36
Retrieve Parked Skype for Business Calls on the Same Phone . . . . . . . . . . . . . . . . .36
Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
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Contents
Shared Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50
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Contents
Recording Audio Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59
Call Lists, Distribution Lists, and Directories . . . . . . . . . . . . . . . . . . . . . . . . . . . .63
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Contents
Save Skype for Business Contacts to the Contact Directory . . . . . . . . . . . . . . . . . . . .70
Favorites and Contact Lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74
View Contact's Activity on VVX 201, 300, and 400 Phones . . . . . . . . . . . . . . . . . . . . .80
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Contents
Updating Your Presence Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82
Accessing, Sending, and Broadcasting Messages . . . . . . . . . . . . . . . . . . . . . . . .83
Phone Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .92
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Contents
Phone Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .98
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Contents
Phone Accessories and Computer Applications . . . . . . . . . . . . . . . . . . . . . . . . .112
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Contents
Using Keyboard Shortcuts to Perform Tasks on Your Phone . . . . . . . . . . . . . . . . . . .120
Assigning Contacts and Favorites to VVX Expansion Modules . . . . . . . . . . . . . . . . . . . .128
Assign Skype for Business Contacts to VVX Expansion Modules . . . . . . . . . . . . . . .129
Connecting to Skype for Business on Your Phone using Better Together over Ethernet . . . .132
Automatically Pair Your Phone with Your Computer using BToE . . . . . . . . . . . . . . . .134
Manually Pair Your Phone with Your Computer using BToE . . . . . . . . . . . . . . . . . . .135
Use Your Phone as Your Primary Audio Device for Your Computer . . . . . . . . . . . . .137
Using BToE to Manage Calls on Your Phone and Skype for Business client . . . . . . . . . .138
Move Call Audio between Your Phone and Computer . . . . . . . . . . . . . . . . . . . . . . . .139
Accessibility Features on Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .141
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Contents
Maintaining Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .144
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .148
Send Log Files to the Skype for Business Server using the Web Configuration Utility . . .153
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Before You Begin
This Polycom VVX Business Media Phones for Skype for Business User Guide contains overview information for navigating and performing tasks on VVX Business Media Phones.
This user guide contains information for the following Polycom ® VVX ® products:
● VVX 201 business media phones
● VVX 300, 301, 310, and 311 business media phones
● VVX 400, 401, 410, and 411 business media phones
● VVX 500 and 501 business media phones
● VVX 600 and 601 business media phones
● VVX Expansion Modules
Audience, Purpose, and Required Skills
This guide is intended for beginning users, as well as intermediate and advanced users who want to learn more about their phone’s features.
Related Documentation
For additional information about the Polycom VVX Business Media Phones and the VVX Expansion
Modules, view the following support pages:
● Polycom VVX 201
● Polycom VVX 300 and 310
● Polycom VVX 301 and 311
● Polycom VVX 400 and 410
● Polycom VVX 401 and 411
● Polycom VVX 500
● Polycom VVX 501
● Polycom VVX 600
● Polycom VVX 601
● Polycom VVX Expansion Modules
You can view the following types of documents on each product page:
● Quick Tips —A quick reference on how to use the phone's most basic features.
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Before You Begin
● Quick Start Guide —This guide describes the contents of your package, how to assemble the phone or accessory, and how to connect the phone to the network. The quick start guide is included in your phone package.
● Wallmount Instructions —This document provides detailed instructions for mounting your phone on the wall. To install your phone on the wall, you need the optional wallmount package, which includes the wallmount instructions.
● Administrator Guide —This guide provides detailed information about setting up your network and configuring phone features.
● Regulatory Notice —This guide provides information for all regulatory and safety guidance.
You can also view Feature Descriptions and Technical Notifications on the Polycom Voice Support page.
These documents describe workarounds to existing issues and provide expanded descriptions and examples for phone settings and features. You can find these documents on the Polycom Profiled UC
Software_Features and Polycom Engineering Advisories_and_Technical_Notifications support pages.
Polycom, Inc. 2
Getting Started with Polycom VVX
Business Media Phones
Before you use your phone, take a few moments to familiarize yourself with its features and user interface.
This section details your phone's components, the screen layout of your phone, and how to navigate your phone's interface.
The terms “the phone” and “your phone” refer to any of the business media phones. Unless specifically noted in this guide, especially with regard to phone graphics, all VVX business media phones operate in similar ways.
Note: As you read this guide, keep in mind that certain phone features are configurable by your system administrator or determined by your phone environment. As a result, some features may not be enabled or may operate differently on your phone. Additionally, the examples and graphics in this guide may not directly reflect what is displayed or is available on your phone screen.
Overview of Phone Hardware and Keys
Use the following figures and tables to understand your VVX phone's hardware features. For more information about attaching phone hardware, including how to connect your phone to the network, see the
Quick Start Guide for your phone available on your phone's support page on Polycom Voice Support .
R
ELATED INFORMATION
:
Securing Your Phone with the Security Slot
Use Personal Photos as Screen Savers
Use Your Phone as a Digital Picture Frame
VVX 201 Hardware
The following figure displays the hardware features on the VVX 201 business media phones. The table lists each feature numbered in the figure.
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Getting Started with Polycom VVX Business Media Phones
7
8
5
6
9
10
11
Figure 1: VVX 201 hardware features
VVX 201 Hardware Feature Descriptions
Reference
Number
1
2
Feature
Hookswitch
Line keys
3
4
Speaker
Dialpad keys
Microphone
Volume keys
Mute key
Speakerphone key
Headset key
Security slot (on side)
Navigation keys / Select key
Polycom, Inc.
Feature Description
Holds the handset and end calls.
Enable you to select a phone line, view calls on a line, or quickly call a favorite contact.
Provides ringer and speakerphone audio output.
Enable you to enter numbers, letters, and special characters. You can also use the dialpad keys to select menu items that have index numbers.
Transmits audio to other phones.
Adjust the volume of the handset, headset, speaker, and ringer.
Mutes local audio during calls and conferences.
Enables you to place and receive calls using the speakerphone.
Enables you to place and receive calls through a headset.
Enables you to attach a universal security cable lock to your phone so you can secure it to a desktop.
Scrolls through information or options displayed on the phone's screen. Selects a field of displayed data.
4
Getting Started with Polycom VVX Business Media Phones
VVX 201 Hardware Feature Descriptions (continued)
Reference
Number
12
Feature
Soft keys
13
14
15
Home key
Screen
Message Waiting Indicator
Feature Description
Enable you to select context sensitive keys that display along the bottom of the screen.
Displays the Home screen from other screens, and displays the Lines and Calls screen from the Home screen.
Shows a 2.5-inch (6.35 cm) diagonal screen with a backlight that enables you to view menus and data.
Flashes red to indicate when you have new messages.
VVX 300 Series Hardware
The following figure displays the hardware features on the VVX 300, 301, 310, and 311 business media phones. The table lists each feature numbered in the figure.
Figure 2: VVX 300 series hardware features
VVX 300 Series Hardware Feature Descriptions
Feature Feature Description Reference
Number
1 Security slot (on top)
Enables you to attach a universal security cable lock to your phone so you can secure it to a desktop.
Polycom, Inc. 5
Getting Started with Polycom VVX Business Media Phones
VVX 300 Series Hardware Feature Descriptions (continued)
2 Reversible tab
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
Speaker
Soft keys
Transfer key
Dialpad keys
Messages key
Hold key
Microphone
Volume keys
Mute key
Speakerphone key
Headset key
Navigation key/
Select key
Home key
Line keys
Screen
Message Waiting
Indicator
Secures the handset in the cradle when your phone stand is positioned at a high angle. To secure the handset, remove the tab, reverse it so the protrusion points up, and re-insert it. Position the handset so the protrusion on the tab fits into the slot on the handset.
Provides ringer and speakerphone audio output.
Enable you to select context sensitive keys that display along the bottom of the screen.
Transfers an active call to a contact.
Enable you to enter numbers, letters, and special characters. You can also use the dialpad keys to select menu items that have index numbers.
Enables you to access and manage instant and voice messages.
Holds an active call or resumes a held call.
Transmits audio to other phones.
Adjust the volume of the handset, headset, speaker, and ringer.
Mutes local audio during calls and conferences. The key glows red when activated.
Enables you to place and receive calls using the speakerphone. The key glows green when activated.
Enables you to place and receive calls through a headset. The key glows green when an analog headset is activated, and blue when a USB or
Bluetooth headset is activated.
Scrolls through information or options displayed on the phone's screen.
Selects a field of displayed data.
Displays the Home screen from other screens, and displays the Lines and
Calls screen from the Home screen.
Enable you to select a phone line, view calls on a line, or quickly call a favorite contact.
Shows a 3.2-inch (8.3 cm) diagonal screen with a backlight that enables you to view menus and data.
Flashes red to indicate when you have new messages.
VVX 400 Series Hardware
The following figure displays the hardware features on the VVX 400, 401, 410, and 411 business media phones. The table lists each feature numbered in the figure.
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Getting Started with Polycom VVX Business Media Phones
Figure 3: VVX 400 series hardware features
2
3
4
5
6
7
8
9
10
VVX 400 Series Hardware Feature Descriptions
Feature Feature Description Reference
Number
1 Security slot
(on top)
Reversible tab
Speaker
Soft keys
Transfer key
Dialpad keys
Messages key
Hold key
Microphone
Volume keys
Enables you to attach a universal security cable lock to your phone so you can secure it to a desktop.
Secures the handset in the cradle when your phone stand is positioned at a high angle. To secure the handset, remove the tab, reverse it so the protrusion points up, and re-insert it. Position the handset so the protrusion on the tab fits into the slot on the handset.
Provides ringer and speakerphone audio output.
Enable you to select context sensitive keys that display along the bottom of the screen.
Transfers an active call to a contact.
Enable you to enter numbers, letters, and special characters. You can also use the dialpad keys to select menu items that have index numbers.
Enables you to access and manage instant and voice messages.
Holds an active call or resumes a held call.
Transmits audio to other phones.
Adjust the volume of the handset, headset, speaker, and ringer.
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Getting Started with Polycom VVX Business Media Phones
VVX 400 Series Hardware Feature Descriptions (continued)
11
12
13
14
15
16
17
18
Mute key
Speakerphone key
Headset key
Navigation key/
Select key
Home key
Line keys
Screen
Message
Waiting
Indicator
Mutes local audio during calls and conferences. The key glows red when activated.
Enables you to place and receive calls using the speakerphone. The key glows green when activated.
Enables you to place and receive calls through a headset. The key glows green when an analog headset is activated, and blue when a USB or Bluetooth headset is activated.
Scrolls through information or options displayed on the phone's screen. Selects a field of displayed data.
Displays the Home screen from other screens, and displays the Lines and Calls screens from the Home screen.
Enable you to select a phone line, view calls on a line, or quickly call a favorite contact.
Shows a 3.5-inch (8.89 cm) diagonal screen with a backlight that enables you to view menus and data.
Flashes red to indicate when you have new messages.
VVX 500 Series and VVX 600 Series Hardware
The following figure displays the hardware features on the VVX 500, 501, 600, and 601 business media phones. The table lists each feature numbered in the figure.
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Getting Started with Polycom VVX Business Media Phones
Figure 4: VVX 500 series and VVX 600 series hardware features
5
6
7
VVX 500 Series and 600 Series Hardware Feature Descriptions
Feature Feature Description Reference
Number
1
2
3
4
8
9
Reversible tab
Speaker
Dialpad keys
Security slot (on side)
Microphone
Volume keys
Secures the handset in the cradle when your phone stand is positioned at a high angle. To secure the handset, remove the tab, reverse it so the protrusion points up, and re-insert it. Position the handset so the protrusion on the tab fits into the slot on the handset.
Provides ringer and speakerphone audio output.
Enable you to enter numbers, letters, and special characters. You can also use the dialpad keys to select menu items that have index numbers.
Enables you to attach a universal security cable lock to your phone so you can secure it to a desktop.
Transmits audio to other phones.
Adjust the volume of the handset, headset, speaker, and ringer.
Mute key
Speakerphone key Enables you to place and receive calls using the speakerphone. The key glows green when activated.
Headset key
Mutes local audio during calls and conferences. The key glows red when activated.
Enables you to place and receive calls through a headset. The key glows green when an analog headset is activated, and blue when a USB or
Bluetooth headset is activated.
Polycom, Inc. 9
Getting Started with Polycom VVX Business Media Phones
VVX 500 Series and 600 Series Hardware Feature Descriptions (continued)
10 Touchscreen
11
12
Home key
Enables you to select items and navigate menus on the touch-sensitive screen. Tap the screen to select and highlight screen items. To scroll, touch the screen, and swipe your finger up, down, right, or left.
Displays the Home screen from other screens, and displays the Lines and
Calls screens from the Home screen.
Flashes red to indicate when you have new messages.
13
Message Waiting
Indicator
USB port Enables you to attach a USB flash drive or a USB headset.
Securing Your Phone with the Security Slot
The security slot is located on the top, left, or right side of the phone and is indicated by a padlock symbol.
See the hardware figure for your phone for the location of the security slot.
By fastening one end of a universal security cable to a stationary object such as a desk or table, and the other end to the security slot available on Polycom VVX phones, you can prevent your phone from being stolen or otherwise removed. Refer to the universal security documentation for more information on securing your phone.
R
ELATED INFORMATION
:
Overview of Phone Hardware and Keys
Navigating the Phone
Your VVX phone has icons, status indicators, and user screens to help you navigate the phone and understand important information on the state of your phone.
Accessing the Phone Screens
VVX phones have four screens:
● Home Screen —Displays your messages, settings, and information
● Calls Screen —Displays all active and held calls on your line
● Lines Screen —Displays your phone lines, favorites, and conditional soft keys
● Active Call Screen —Displays the active call currently in progress (VVX 500 series and 600 series phones)
Access the Home Screen
On VVX phones, the phone lines and icons you can select to access phone features, settings, and information display on the Home screen.
The following figure shows the Home screen on VVX 500 phones.
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Getting Started with Polycom VVX Business Media Phones
Figure 5: Home screen on VVX 500 phones
» Press .
Expand the Home Screen
A Page Indicator displays at the bottom of the screen to show the page you are currently viewing, as shown next. On VVX 500/501 and 600/601 phones, you can use the Page Indicator to control how many icons display on the Home screen.
Figure 6: Home screen and Page Indicator on VVX 300 series phones
» Press and hold the Page Indicator for one second.
Access the Calls Screen
You can access the Calls screen when you have one held call or an active and held call in progress on your phone.
The Calls screen is automatically displayed when you have an active call and one or more held calls on your phone.The total number of calls is displayed on your line, and if you have multiple lines on your phone, calls display under the associated line, as shown next.
Figure 7: Calls screen on VVX 500 and 600 series phones
» During a call, do one of the following:
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Getting Started with Polycom VVX Business Media Phones
Press the Home key .
On VVX 201 phones, press the L- > C soft key.
On VVX 500/501 and 600/601 phones, tap the Calls soft key
On VVX 500/501 and 600/601 phones, swipe the screen right to left.
in the status bar.
Access the Lines Screen
The Lines screen is the default screen when your phone is not in use. When you have multiple calls on your phone, the number of calls you have is displayed next to the line number.
You can view your phone lines, favorites, and soft keys on the Lines screen, as shown next.
Figure 8: Phone line, favorites, and soft keys on the Lines screen on the VVX 300 series
» Press the Home key .
Access the Active Call Screen
The Active Call screen is supported on VVX 500/501, and 600/601 phones, and the screen is displayed when you place a call and have an active call in progress. When you have an active call in progress, the name and number of the contact you are talking with and the duration of the call is displayed. In the Active
Call screen, you can hold, end, and transfer the call, or set up a conference call.
Figure 9: Active Call screen on VVX 500 series phones
» Do one of the following:
Place a call.
Press the Home key during an active call.
Tap in the status bar.
Swipe the screen from right to left.
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Getting Started with Polycom VVX Business Media Phones
Switch among Phone Screens
You can see any phone screen on your phone from other screens by pressing the Home key , or by swiping your finger from right to left on the touchscreen. Although you can access any phone screen from other screens, you can access certain screens only if your phone is idle or has one or more calls in progress.
You can access certain screens in the following scenarios:
● If your phone is not in use, you can access the Home and Lines screen.
● If your phone has an active call, you can access all screens.
● If your phone has one active call only, you can access the Home, Lines, and Active Call screens.
● If your phone has multiple calls, or one held call, you can access the Home, Lines, and Calls screen.
» Do one of the following:
From the Home screen, press to display either the Lines, Calls, or Active Call screen.
The Calls and Active Call screen display only when an active or held call is in progress on your phone.
Press the Home key to display the Home screen from the Lines, Calls, or Active Call screen.
On VVX 201 phones, press the C- > L soft key to display the Lines screen from the Calls screen.
On VVX 201 phones, press the L- > C soft key to display the Calls screen from the Lines screen.
On VVX 500/501 and 600/601 phones, swipe the screen to the right or left to switch between the
Lines, Calls, or Active Call screen.
Icons and Status Indicators
The following tables display phone icons and status indicators that display on the VVX business media phones.
Icons on VVX 201 Phones
Icon Description
Registered line
Icon Description
Phone warning
Unregistered line Login credentials invalid
Placing a call
Active call using Polycom HD
Voice
Held call
Incoming call
Shared line
Shared line with a held call
Call forwarding is enabled
New message
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Icons on VVX 201 Phones (continued)
Icon Description
Active conference
Placed call
Received call
Missed call
Favorite
Do Not Disturb enabled
Getting Started with Polycom VVX Business Media Phones
Icon Description
Presence status (Available)
Presence status (Busy or In a Call)
Presence status (Away)
Presence status (Do Not Disturb)
Presence status (Offline)
Presence status (Unknown)
Icons on VVX 300 Series Phones
Icon Description
Registered line
Unregistered line
Placing a call
Active call using Polycom HD
Voice
Held call
Incoming call
Active conference
Placed call
Received call
Icon Description
Phone warning
Login credentials invalid
Shared line
Shared line with a held call
Call forwarding is enabled
New message
Presence status (Available)
Presence status (Busy or In a Call)
Presence status (Away)
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Icons on VVX 300 Series Phones (continued)
Missed call
Favorite
Do Not Disturb enabled
Getting Started with Polycom VVX Business Media Phones
Presence status (Do Not Disturb)
Presence status (Offline)
Presence status (Unknown)
Icons on VVX 400 Series Phones
Icon Description
Registered line
Unregistered line
Placing a call
Active call using Polycom HD
Voice
Held call
Incoming call
Active conference
Placed call
Received call
Missed call
Favorite
Do Not Disturb enabled
Icon Description
Phone warning
Login credentials invalid
Shared line
Shared line with a held call
Call forwarding is enabled
New message
Presence status (Available)
Presence status (Busy or In a Call)
Presence status (Away)
Presence status (Do Not Disturb)
Presence status (Offline)
Presence status (Unknown)
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Icons on VVX 400 Series Phones (continued)
USB flash drive attached
(VVX 401/411 only)
Recording in progress or paused
(VVX 401/411 only)
Getting Started with Polycom VVX Business Media Phones
Recording paused
(VVX 401/411 only)
Recording in progress
(VVX 401/411 only)
Icons and Status Indicators on VVX 500 Series and 600 Series Phones
Icon Icon Description
Registered line
Description
Status indicators in Lines screen. A flashing red bar indicates held calls. A green bar indicates an active call.
Unregistered line Do Not Disturb enabled
Placing a call Phone warning
Active call using Polycom HD Voice
Held call
Incoming call
Active conference
Login credentials invalid
Shared line
Call forwarding is enabled
Select to access recent calls
USB flash drive attached
Recording paused
Placed call
Received call
USB flash drive in use
Recording in progress
Presence status (Available)
Presence status (Busy)
Missed call
Bluetooth available
(VVX 600/601 only)
Presence status (Away)
Presence status (Do Not Disturb)
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Getting Started with Polycom VVX Business Media Phones
Icons and Status Indicators on VVX 500 Series and 600 Series Phones (continued)
Icon Icon Description
Bluetooth disconnected (VVX
600/601 only)
Description
Presence status (Offline)
New message Presence status (Unknown)
R
ELATED INFORMATION
:
Features for Hearing-Impaired Users
Use Your Headset for All Calls
Entering Information in Data Fields
You can enter information and edit fields using the dial pad keys on the phone console or using the onscreen keyboard on VVX 500/501, and 600/601 phones.
Before you enter information into fields, you can choose how to enter the information using the following soft keys:
● Mode —Enables you to enter just numbers or text in title case, lowercase, or uppercase characters.
● Encoding— Enables you to enter alphanumeric and special characters as well as characters in special languages.
The following table lists the Mode and Encoding options for the dial pad and the onscreen keyboard.
Mode and Encoding Options
Encoding Options
Abc
Mode Options
Abc (to capitalize the first letter only, and use lowercase for the remaining letters)
ABC (to enter uppercase only) abc (to enter lowercase only)
123 (to enter numbers only)
ABC abc
123
ASCII (for regular text)
Latin (to enter accented characters)
Katakana (for Japanese characters)
Unicode (to store characters as double bytes)
Cyrillic (for Russian characters)
When the onscreen keyboard is displayed, the Encoding and Mode soft keys are not available.
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Getting Started with Polycom VVX Business Media Phones
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ELATED INFORMATION
:
Entering Information Using the Dial Pad
Enter Information Using the Onscreen Keyboard
Entering Information Using the Dial Pad
You can use the dial pad keys on your phone console to edit or update field information. The following table describes how to enter different types of data on your phone using the dial pad.
Using the Dial Pad Keys to Enter Information
Data Type
Enter numbers, or characters in uppercase, lowercase, or title case mode
Enter only numbers
Enter text in another language
Enter a character
Enter a number
Enter a special character
Enter a space
Delete one or more characters
Action
Select Encoding or Mode , and select ABC,abc, or Abc .
Select Encoding or Mode , and select 123 .
Select Encoding , and select one of the language options.
Press a dial pad key repeatedly to view the character options and stop when the character you want to enter is displayed in the field.
Wait one second, and enter the next character.
Select Encoding or Mode , and select 123 , or press a dial pad key repeatedly to enter the number that displays on that key.
Select Encoding , and select Abc , ABC , or abc . Press the 1 , 0 , asterisk , * , or pound # key one or more times to enter one of the following special characters:
● 1 key: ! | ‘ ^ \ @ : 1
● * key: * - & % + ; ( )
● 0 key: / , _ $ ~ = ? 0
● # key: # > < { } [ ] “ ‘
You cannot access special characters when you are in numerical
(123) mode.
Select Encoding , and select one of the alphabetic Abc , ABC , or abc . Press the 0 key.
You cannot enter a space when you are in numerical (123) mode.
Use the arrow keys to position the cursor to the right of the character, or drag your finger across the characters until the cursor is positioned to the right of the character(s) you want to delete.
Press the Delete key, press the << soft key, or tap .
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ELATED INFORMATION
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Entering Information in Data Fields
Enter Information Using the Onscreen Keyboard
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Getting Started with Polycom VVX Business Media Phones
Enter Information Using the Onscreen Keyboard
The onscreen keyboard is available on VVX 500, and 600 phones, and the keyboard enables you to enter field information using your touchscreen. The onscreen keyboard is displayed on screen when data fields are available. When a data entry field requires only numbers, the onscreen keyboard displays only numbers.
T
ASK
1 Tap .
2 Tap and select Abc , ABC , abc , 123 , or one of the special character options.
3 Press your finger on each character you want to enter.
4 When you finish, tap .
The following table describes how to enter information using the onscreen keyboard.
Using the Onscreen Keyboard to Enter Information
Task
Select an Encoding option (title case, uppercase, lowercase, numbers-only, ASCII,
Latin, Katakana, Unicode, Cyrillic)
Enter text
Enter uppercase characters
Enter lowercase characters
Enter numbers
Enter special characters
Exit the onscreen keyboard, enter the information, and update the next field
Delete one or more characters
Replace characters
Action
Tap
Tap
Tap
Tap
Tap
Tap
and select the Encoding options you want.
Abc
ABC abc
123
and select the characters you want.
and select the characters you want.
and select the characters you want.
and select the numbers you want.
ASCII
Tap .
and select the characters you want.
Drag your finger across the characters to highlight them in yellow and .
Highlight the characters you want to replace then enter the new characters.
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ELATED INFORMATION
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Entering Information in Data Fields
Entering Information Using the Dial Pad
Entering Chinese Characters with PinYin
PinYin is a commonly used method for inputting Chinese characters. The PinYin text input feature on VVX business media phones uses Nuance XT9 ® Smart Input to enable you to enter Chinese characters into text fields using the phone's dial pad keys or onscreen keyboard.
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Getting Started with Polycom VVX Business Media Phones
Note: For more information on the PinYin text input method, see the Nuance’s XT9 Smart Input web site.
Using the PinYin Input Widget
You can enter Chinese characters in the contact directory, corporate directory, and browser using the PinYin input widget and the dial pad keys or onscreen keyboard. When you select a data field to edit, the PinYin input widget is automatically displayed when Simplified or Traditional Chinese is set as the displayed language on your phone.
Enter Chinese Characters with the Dial Pad Keys
You can use the dial pad keys and the PinYin input widget to enter Chinese characters on your phone.
The PinYin input widget disappears if you press the Pound key or no keys are pressed for 5 seconds.
T
ASK
1 Enter the PinYin text that corresponds with the letters on the phone's dial pad.
For example, press 7464 .
The possible PinYin matches display in the text field with the first match highlighted.
2 Press the Star key to toggle between selections.
The recommendation area shows the possible character matches. A navigation indicator is displayed if more matches are available.
3 Use the left and right arrow keys or swipe the recommendation area on the touch screen to change the selected character.
4 Press the Select key to select the character from the recommendation area.
5 After the character is selected, it is displayed in the input field at the cursor location.
6 Repeat preceding steps until entry is complete.
Enter Chinese Characters with the Onscreen Keyboard
You can use the onscreen keyboard and the PinYin input widget to enter Chinese characters on your phone.
T
ASK
1 Tap .
2 Tap to verify that PinYin is the default input mode.
A list of language options display.
3 Ensure that XT9 PinYin is selected.
4 Enter the PinYin text using the onscreen keyboard.
5 Tap on the onscreen keyboard to select the character from the recommendation area.
6 Repeat preceding steps until entry is complete.
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Logging Into and Locking Your Phone
VVX business media phones enable you to sign into the phone with your Skype ™ for Business credentials, or lock your phone.
If your system administrator has set up user credentials for your phone, you can view your personal settings from any phone that is part of your organization. You can log in to a phone by entering your user ID and password, and access your contact directory, speed dials, and settings. Contact your system administrator for your user credentials.
Note: Some of the features described in this section require access to the Basic settings menu on the phone. If your phone requires a password to access the Basic settings menu, contact your system administrator for assistance customizing your phone.
Signing into Skype for Business
You can use one of the following methods to sign into your phone with your Skype for Business credentials:
● User ID —enter your user credentials on the phone.
● PIN —enter your PIN Authentication on the phone, if enabled.
● Via PC —when your phone is paired to your computer using Better Together over Ethernet (BToE), use the Skype for Business client to sign in.
● Web Sign In —when you have a Skype for Business Online account, use the unique website shown on the phone to sign in.
Sign In Using Your Skype for Business User Credentials
You can sign into Microsoft Skype for Business on your phone with your login credentials, which includes your domain, email, username, and password. Your system administrator provides you with your login credentials.
T
ASK
1 Select the Sign In soft key, or select Settings > Features > Skype > Sign In .
2 Select User ID .
3 Enter your user credentials for your Skype for Business account, then select Sign In
A confirmation message is displayed when your phone successfully signs into Skype for Business.
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Logging Into and Locking Your Phone
Note: If you input the wrong user credentials and lock your account, contact your system administrator.
Sign Into Skype for Business on Your Computer using BToE
When your phone is connected to your computer and paired using Better Together over Ethernet (BToE), you can sign into the phone using the Skype for Business client on your computer.
T
ASK
1 Select the Sign In soft key, or select Settings > Features > Skype > Sign In .
2 Select Via PC or Paired Lync Client .
3 In the Skype for Business client on your computer, enter your login credentials.
A confirmation message is displayed when your phone successfully signs into Skype for Business.
Sign In Using Your Skype for Business PIN Authentication
You can sign into Skype for Business on your phone with your PIN Authentication credentials. Your system administrator provides you with your PIN Authentication credentials.
T
ASK
1 Select the Sign In soft key, or select Settings > Features > Skype > Sign In .
2 Select PIN Authentication .
3 Enter your PIN Authentication credentials for your Skype for Business account, then select Sign In .
A confirmation message is displayed when your phone successfully signs into Skype for Business.
Note: If you input the wrong PIN Authentication credentials and lock your account, contact your system administrator.
Sign Into Skype for Business Using Web Sign In
You can sign into your Skype for Business Online account using the Web Sign In method, which allows you to sign into the phone with your Skype for Business Online account using a web browser. Your system administrator provides you with your login credentials.
T
ASK
1 Select the Sign In soft key, or select Settings > Features > Skype > Sign In .
2 Select Web Sign In .
3 Enter the URL into your web browser.
4 On the Skype for Business Authentication website, enter your email address, then select Verify
Email .
5 Enter the PIN generated on the phone into the web browser.
A confirmation message is displayed when your phone successfully signs into Skype for Business.
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Logging Into and Locking Your Phone
Set the Time and Date Format
After you sign into your phone with your Skype for Business credentials, you have the option to set the time zone and select a time and date format. If you do not choose to set up your phone when you first sign in, you can set the time and date formats later.
T
ASK
1 After you sign into Skype for Business on your phone, select Next .
2 On the Customize Time Zone screen, select your time zone and press Next .
3 On the Customize Time Format, choose a time format and press Next .
4 On the Customize Date Format screen, choose a date format and press Next .
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ELATED INFORMATION
:
Change the Time and Date Format
Sign Out of Skype for Business
If you are signed into Skype for Business on a public phone, make sure you sign out of your account after you finish using the phone.
After you sign out of Skype for Business, you cannot call or view your Skype for Business contacts.
However, you can still use other phone features.
» Press the Sign Out soft key or select Settings > Features > Skype > Sign Out .
Locking Your Phone
Consider locking your phone if you want to:
● Prevent unauthorized outgoing calls.
● Prevent people from viewing or modifying phone information, such as your directory, call lists, or favorites.
When your phone is locked, you can:
● Place outgoing calls to a contact, unless your system administrator restricts your phone to placing calls to emergency and authorized numbers only.
● Answer incoming calls.
Set a Lock Code for Your Phone
When you sign into your Skype for Business account on your phone, you are prompted to set a lock code that includes 4 to 15 numbers, as shown next. After you set a lock code, you can use the code to unlock your phone.
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Logging Into and Locking Your Phone
Figure 1: Create a Lock Code screen
Note: You cannot dismiss the prompt to create a lock, however, the prompt will disappear if you do not create a lock code in a set amount of time. If you do not create a lock code when prompted, you will be automatically signed out of your phone, and you must create a lock code when you sign into your phone again.
T
ASK
1 Enter at least a four digit number for your lock code.
2 Confirm your lock code.
Your lock code is set, and you can use your lock code to unlock your phone.
Lock Your Phone
After you create a lock code, you can lock your phone anytime you leave your desk. Your phone also automatically locks after your phone is idle for a set amount of time, which is set by your system administrator.
» Do one of the following:
Select the Lock soft key.
From the Home screen, select Lock .
Navigate to Settings > Basic > Device Lock , then select Lock Now .
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ELATED INFORMATION
:
Answer a Skype for Business Call on a Locked Phone
Unlock Your Phone
You can unlock your phone using your lock code.
T
ASK
1 Select Unlock or tap .
2 Enter your lock code, and select Enter .
The phone unlocks.
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:
Place a Call from a Locked Phone
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Logging Into and Locking Your Phone
Change Your Lock Code
You can change your lock code at any time from your phone.
T
ASK
1 Navigate to Settings > Basic > Device Lock > Change Lock Code .
2 Enter your current lock code, a new lock code, and confirm your new lock code.
3 Select Submit .
Reset Your Lock Code
If you forget your lock code, you can reset the code from your phone using your login password.
Note: If you sign in to your Skype for Business account on the phone using the Web Sign In method, you cannot manually reset your lock code. If you forget your lock code, you must attempt to unlock your phone unsuccessfully six times. After six unsuccessful attempts, the phone signs you out of your Skype for Business account. After you are signed out of the phone, you can sign in again and create a new lock code.
T
ASK
1 On the Lock screen, select Unlock or tap .
2 Select Forgot or tap .
3 On the Forgot Lock Code screen, enter your login password or PIN for your Skype for Business account.
4 Enter and confirm your new lock code.
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Audio Calls
VVX business media phones enable you to place and answer SIP calls, ignore incoming calls from all or individual contacts, and perform server-dependent tasks.
Note: Some of the features described in this section require access to the Basic settings menu on the phone. If your phone requires a password to access the Basic settings menu, contact your system administrator for assistance customizing your phone.
Placing and Answering Audio Calls
VVX 201 phones can manage a maximum of 8 active, incoming, and held audio calls at a time. VVX 300 series, 400 series, 500 series, and 600 series phones can manage a maximum of 24 active, incoming, and held audio calls at a time. However, you can have only one active call in progress with numerous other incoming calls or calls on hold on all phones. Additionally, your system administrator can set up your phone to have up to six lines with unique extension numbers, or the same extension number as other lines on your network.
Placing Audio Calls
You can place calls in numerous ways, including placing international calls, placing calls from Recent Calls or directories, placing calls to contacts or favorites, calling authorized numbers on a locked phone, or calling a contact from a VVX Expansion Module. If enabled, you can also place an intercom call to a specified contact or hide your number before placing a call.
Place a Call from the Dialer
The Dialer enables you to enter a number to place a call and displays a list of previously placed calls. As you enter numbers, the Dialer displays a list of similar numbers in your directory, and you can select a match to automatically enter the number.
Note: Your administrator can set up your phone to automatically place the call after you enter a certain number of digits. If a call is placed before you enter all the digits, add the number to your Contact Directory and dial the number from the Contact Information screen.
T
ASK
1 Do one of the following:
Start typing a phone number.
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Audio Calls
Select New Call .
Press a line key.
Pick up the handset, press , or press .
2 Enter a number or select a recent contact.
3 Select Dial or tap .
Place an International Call
You can place calls to international phone numbers from the Dialer.
T
ASK
1 In the Dialer , quickly press the star key * twice.
A plus sign + is displayed.
2 Enter the remainder of the number and press Dial or tap .
Place a Call from Recent Calls
In addition to the Dialer, you can place calls from the Recent Calls list, which has calls that were recently placed, answered, or missed on your phone.
T
ASK
1 Do one of the following:
On VVX 201, 300 series, and 400 series phones, navigate to Directories > Recent Calls .
On VVX 500/501 and 600/601 phones, tap Directories < Recent .
2 From the Calls List screen, select a contact and select Dial .
On VVX 500/501 and 600/601 phones, the call is automatically placed after you select a contact.
Calling Favorites
You can call your favorites from the Favorites list or by selecting a favorite on your Home or Lines screen.
Call Favorites from the Favorites List
When you add a contact as a favorite, the contact is added to your Favorites list, and you can call contacts directly from the Favorites list.
T
ASK
1 Select New Call .
2 From the Dialer , select Favorites .
3 Select a favorite, and select Dial .
On VVX 500/501 and 600/601 phones, the call is automatically placed after you select a favorite.
Call Favorites from the Home or Lines Screen
You can quickly call favorites from the Home or Lines screen.
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Audio Calls
» Do one of the following:
On VVX 201, 300 series and 400 series phones, press a line key associated with a favorite on the Lines screen.
On VVX 500/501 and 600/601 phones, press , tap your phone line, and tap a favorite.
A call is placed to the favorite automatically.
Calling Contacts from the Directory
You can search for and call contacts in your Contact Directory, the Corporate Directory, and the Skype for
Business Contacts list. You can also search for distribution lists and call a member of a distribution list.
Call a Contact from a Directory
You can place a call to a contact directly from your directory or you can select contacts in your directory to call from the New Call screen.
T
ASK
1 Do one of the following:
Select Directories .
Navigate to New Call > Directory .
2 Choose a directory.
3 From your directory, select a contact.
4 From the Contact Information screen, select the contact's phone number.
The call is automatically placed on VVX 500/501 and 600/601 phones.
5 On VVX 201, 300 series, and 400 series, select Dial .
Call a Contact from the Directory Search Screen
You can search for and call contacts from the Search screen in your directory.
T
ASK
1 Select Directories .
2 Select Search , enter your contact's first or last name, and select Search .
3 Select your contact.
4 In the Contact Information screen, select the contact's number, and select Dial .
Call a Member of a Distribution List
You can call a member of a distribution list (DL) directly.
T
ASK
1 Navigate to Directories > Contacts > Groups .
2 Select a DL, then select Expand .
3 Select your member of the DL, then select Dial .
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Audio Calls
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ELATED INFORMATION
:
Search for Skype for Business Distribution Lists
Place a Call from a Locked Phone
When your phone is locked, you can place calls only to emergency numbers, such as 911, and up to five authorized numbers that your administrator can set up. You cannot call any other numbers from a locked phone.
T
ASK
1 Select New Call or tap .
2 From the Place an Authorized Call screen, select a number, and select Dial , or tap
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ELATED INFORMATION
:
.
Placing Intercom Calls
The intercom on your phone enables you to place a call to a contact that is answered automatically on the contact's phone as long as the contact is not in an active call. If the contact is in an active call, the contact can choose to answer the intercom call, or the intercom call is answered automatically after the active call ends.
Check with your system administrator to find out if this feature is available on your phone.
Place an Intercom Call
You can place an intercom call to a contact to quickly relay a message.
T
ASK
1 From the Home screen, select the Intercom icon or select the Intercom soft key.
The New Call screen is displayed.
2 Enter a number or select a contact.
3 Select Dial or tap .
The phone plays a tone and the call is answered automatically on the contact's phone.
4 Speak your message and wait for a response.
5 If you do not need to wait for a response, select End Call .
Tip: Your system administrator can set up your phone to automatically call a specific contact when you press the Intercom soft key. If your phone is set up this way, press the Intercom soft key and wait for your contact to answer before speaking your message.
Place an Intercom Call During a Call
You can place an intercom call to another contact during an active call.
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Audio Calls
T
ASK
1 Select Hold , and select the Intercom soft key.
The active call is placed on hold and the New Call screen is displayed.
2 Enter a number or select a contact.
3 Select Dial or tap .
4 After the call is answered, speak your message and select End Call .
5 Select Resume.
Place a Call from a VVX Expansion Module
You can place a call using the line keys on your VVX Expansion Modules. Line keys on expansion modules activate available lines and place calls to contacts assigned to those lines.
» Do one of the following:
Press a line key corresponding to an available line and dial the number.
Press the line key of the assigned favorite you want to call.
The call is placed and is displayed on your phone's screen.
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ELATED INFORMATION
:
Connecting Polycom VVX Expansion Modules to Your Phone
Redial a Number
Your phone automatically keeps a record of all the calls placed on your phone. You can recall the last contact you call using the Redial icon or soft key.
» Do one of the following:
Select Redial on the Home screen.
Press the Redial soft key.
Answering Audio Calls
When you receive an incoming call on your phone, you can choose to answer the call in various ways, including answering calls in the Incoming Calls screen, in the Calls screen, during a call, automatically, and using a headset or the speakerphone.
Answer an Incoming Call
When you receive an incoming call, your phone rings and an Incoming Call screen is displayed, as shown next. In the Incoming Call screen, you can choose to answer or reject the incoming call.
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Audio Calls
Figure 1: Incoming Call window
Note: Your system administrator can enable the screen to flash bright orange when you have an incoming call. The screen continues to flash until the incoming call is displayed in the Home or Calls screen. For more information about this feature, contact your system administrator.
» Do one of the following:
Pick up the handset.
Press select .
Press .
After you answer the incoming call, the call becomes active.
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Answer a Skype for Business Call on a Locked Phone
Answer a Call from the Calls Screen
When you don't answer an incoming call within 10 seconds, the Incoming Call screen disappears, and the
Calls screen is displayed.
» Select the incoming call, and select Answer .
Answer a Call When in a Call
When you are in an active call and an incoming call arrives on the same or a different line, a call waiting tone beeps, and the Incoming Call screen is displayed.
If you don't answer the call within 10 seconds, the Incoming Call screen disappears, and the Calls screen is displayed.
» Select Answer .
The active call is placed on hold, and the incoming call becomes active.
Answer Calls Automatically
You can set up your phone to automatically answer calls using the Auto Answer feature. When this feature is enabled, your phone automatically answers all incoming calls using the speakerphone. Your system administrator sets how many times your phone rings before the call is automatically answered.
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Audio Calls
When Auto Answer is enabled and you receive an incoming call while in a call, the incoming call is not answered until you end or hold the current call.
T
ASK
1 Navigate to Settings > Basic > Preferences > Auto Answer .
2 From the Auto Answer screen, select Auto Answer SIP Calls , and select Yes .
3 Select Microphone Mute , and choose Yes (the default setting) to mute the microphone for auto-answered calls.
4 Select Save .
These settings are applied to all incoming calls on your phone.
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Features for Mobility-Impaired Users
Controlling Your Phone with Polycom Desktop Connector
Use Your Headset for All Calls
Answer a Call on a Locked Phone
When you set up your phone so that you can answer incoming calls when your phone is locked, you can answer calls by entering your user password.
T
ASK
1 From the Incoming Call screen, select Answer .
2 Enter your user password or guest PIN and select Enter .
The call connects.
Answer a Skype for Business Call on a Locked Phone
You can answer incoming calls without unlocking the phone. However, when you answer a call without unlocking the phone first, you cannot perform additional call actions, such as hold, resume, or transfer calls, until you unlock the phone. The only soft keys available during the call are the End Call and Unlock soft key.
You can unlock the phone at any time during the call.
» Select Answer .
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ELATED INFORMATION
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Answer Intercom Calls
When you receive an intercom call on your phone, the call is answered automatically using the speakerphone. You can switch to the handset or headset after the call is answered.
If your phone is set up to answer intercom calls with your microphone muted, you need to unmute your microphone before responding to the call.
» After the call is answered, press the Mute key and reply.
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Audio Calls
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ELATED INFORMATION
:
Switch among the Handset, Headset, and Speakerphone
Answer a Call from a VVX Expansion Module
You can answer calls using the line keys on your VVX phone or from your VVX Expansion Module.
» Press the expansion module line key with a flashing green LED indicator.
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ELATED INFORMATION
:
Connecting Polycom VVX Expansion Modules to Your Phone
Switch among the Handset, Headset, and
Speakerphone
You can place and answer calls on your phone using the handset, speakerphone, or headset. You can alternate among the three modes during calls, if available.
When using the speakerphone, the Speakerphone key glows green. When using the headset, the
Headset key glows green if an analog headset is connected or blue if a USB headset is connected. For the status bar.
» During a call, pick up the handset, press the Headset key or press the Speakerphone key .
For example, if you're using the handset, press the Headset key to switch to the headset, or press the Speakerphone key to switch to the speakerphone.
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ELATED INFORMATION
:
Use Your Headset for All Calls
Mute and Unmute Audio
You can mute the microphone so other parties cannot hear you. Microphone Mute applies to the handset, headset, and speakerphone. You can still hear all other parties when you mute your microphone. When your audio is muted, the Mute icon is displayed, and the Mute key glows red, excluding VVX 201 phones.
T
ASK
1 During a call, including a conference call, press .
The other parties cannot hear you.
2 Press again to unmute the microphone.
Holding and Resuming Calls
When you are in a call, you can place a call on hold and resume the call.
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Audio Calls
Hold a Call
You can place any active call on hold.
» During an active call, select Hold .
If you're in the Calls screen, highlight the call first.
A hold icon is displayed on the line of the held call, and a red LED light flashes on the line key for all phones except VVX 201 phones.
Resume a Call
You can view and resume all held calls in the Active Call, Lines, and Calls screens.
» Do one of the following:
Select Resume .
From the Calls screen, select the call to highlight it, and select Resume .
Resume a Call on a VVX Expansion Module
You can resume calls placed on hold by other contacts from your VVX Expansion Module. A flashing red
LED light on a line key on the expansion module indicates a call is on hold on the contact's line.
» Press the line key corresponding to the line with the held call.
End an Active Audio Call
You can end an active call on your phone at any time.
» Do one of the following:
Place the handset on the cradle.
Press End Call .
In the Calls screen, highlight the call and press End Call .
End a Held Call
You cannot end calls that are on hold. You must resume held calls before ending them.
» From the Calls screen, select the held call and press Resume > End Call .
Transferring Calls
You can transfer active or held calls to another person using the following transfer types:
● Blind transfer Transfer calls directly to another line without speaking with the other party first.
● Consultative transfer Speak with the other party before completing the transfer.
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Audio Calls
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Hold a Call Privately on a Shared Line
Choose a Default Transfer Type
You can choose a default transfer type to use for all calls or choose a transfer type during a call. When you choose a default transfer type, you can press the Transfer soft key, and your phone uses the set transfer type for all calls. Consultative is set as the transfer type by default.
T
ASK
1 Navigate to Settings > Basic > Preferences > Default Transfer Type .
2 On the Default Transfer Type screen, choose a transfer type.
The selected transfer type is used for all calls.
Transfer a Call
You can transfer a call to another contact and choose the transfer type you want to use for the call.
T
ASK
1 During a call, do one of the following
Press Transfer to use the default transfer type.
Press and hold Transfer to use the non-default transfer type.
For example, if Blind is the default, press and hold Transfer to perform a Consultative transfer.
Press Transfer > More , and select Blind or Consultative .
Depending on the default transfer type, either the Blind or Consultative option displays. For example, if the default transfer type is Blind, then you can select Consultative.
2 Dial a number or choose a contact from the call list or directory.
If the transfer type is set to Blind, the call is transferred immediately.
3 If the transfer type is set to Consultative, press Transfer after speaking with your contact.
Cancel a Transfer
If a contact does not answer the transfer or you want to remain speaking with the contact on your line, you can cancel the transfer before it is complete.
» Select Cancel .
The call is not transferred and becomes active.
Parking and Retrieving Calls on the Skype for
Business Server
Using the Skype for Business Call Park feature, you can park up to eight calls while you continue to make calls and answer other incoming calls on your phone. Call Park is different from call hold in that the call is
Polycom, Inc. 35
Audio Calls placed in a call orbit on the Skype for Business Server. Calls placed in the call orbit are given a retrieval number and can be retrieved by any Skype for Business-compatible phone with access to the orbit.
Park Skype for Business Calls
You can park up to eight active or held calls on your line. If you try to park additional calls, a message displays stating that the maximum number of calls have been parked on the server.
» During a call, press the Park soft key.
The call is placed in the call orbit and given a retrieval number, as shown next.
After you park a call, you can retrieve the call or provide another contact with the call retrieval number to retrieve the call.
Retrieving Parked Skype for Business Calls
Parked calls are placed in the call orbit and given a retrieval number to retrieve the call. When someone retrieves a parked call, a notification showing that the call was picked up and by whom is shown on the phone of the person who parked the call.
If no one retrieves a parked call within a set time limit, the call is returned to the person who parked the call.
For example, if Betty parked a call and no one retrieves the call, the server returns the call to Betty's line. If
Betty doesn’t answer the parked call after it’s returned, the call is sent to the default line on the server. If the call is not answered, the call is terminated. The time limit for parked calls and the default line are set by the system administrator.
Retrieve a Parked Skype for Business Call on Another Phone
Anyone on your network can retrieve a parked call by dialing the retrieval number.
» Select New Call and dial the retrieval number.
For example, dial #1347 .
Retrieve Parked Skype for Business Calls on the Same Phone
You can retrieve a parked call on the same phone where the call was parked.
» Do one of the following:
Press the Retrieve soft key.
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Audio Calls
Select New Call and dial the retrieval number. For example, dial #1347 .
Managing Calls
On VVX phones, you can see the number of calls on the line from the Lines screen, as shown next. On all
VVX business media phones, a green light on the line key indicates a line with an active call, and a red light indicates a line with one or more held calls.
Figure 2: Multiple Calls on phone lines on the Lines screen
Display Calls from the Lines Screen
You can display the calls for each line from the Lines screen.
When you select a phone line that does not have an active call, the first held call on that line is automatically resumed, even if you already have an active call on a different line.
» Do one of the following:
Press and hold the line key.
Tap and hold the phone line.
On VVX 500/501 and 600/601 phones, swipe the screen from right to left.
Display Calls from the Calls Screen
You can also view multiple calls on your line from the Calls screen.
Figure 3: Active and held calls for each line on the Calls screen on 400 series
» Do one of the following:
On VVX 201 phones, press the L > C soft key.
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Audio Calls
From the Lines or Home screen, press .
On VVX 500/501 and 600/601 phones, tap in the status bar.
The Calls screen is displayed with the list of active and held calls for each line on the phone.
Manage a Call from the Calls Screen
From the Calls screen, you can manage a call by holding, resuming, or transferring the call, or you can initiate a conference.
T
ASK
1 Select a call.
The call is highlighted.
2 Do one of the following:
Select Hold to place an active call on hold.
Select Resume to make a held call active.
Select End Call to end a call with a contact. You can end active calls only, so resume the held call first before ending it.
Select Transfer to send the call to another contact.
Select Conference to initiate a conference call.
Ignoring or Rejecting Incoming Calls
When you receive an incoming call, you can choose to ignore or reject the call instead of answering. You can reject or ignore incoming calls, reject incoming calls from a specific contact, or enable Do Not Disturb to reject all calls for a brief time period.
Note: You cannot reject calls on shared lines. You can only silence the ringer.
Ignore or Silence an Incoming Call
You can ignore or silence a call to stop your phone from ringing. Even if you ignore the call and silence the ringer, an incoming call notification continues to display on your phone.
» From the Incoming Call screen, do one of the following:
Select Ignore for private lines.
Select Silence for shared lines.
The Incoming Call screen disappears, your phone stops ringing, and either the Home or Calls screen is displayed.
Reject Incoming Calls
You can reject a call and send the call directly to voicemail. Rejected calls display in the Missed Calls list in your Recent Calls list. Rejecting calls is not available for shared lines.
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Audio Calls
» From the Incoming Call screen, select Reject .
The call goes directly to voicemail.
Reject Calls from a Contact
You can send incoming calls from a particular contact directly to your voicemail.
T
ASK
1 Navigate to Directories > Contact Directory .
2 From your Contact Directory , select a contact.
3 From the Contact Information screen, select Edit or tap .
4 From the Edit Contact screen, select Auto Reject > Enabled and select Save .
Calls from the contact are sent directly to voicemail when the contact calls.
Rejecting Calls with Do Not Disturb
When you enable Do Not Disturb (DND), the following occurs:
● The DND icon is displayed in the status bar on all VVX phones.
On VVX 600/601 phones, you can tap the DND icon in the status bar to enable or disable the feature.
● When your phone is idle, the DND icon is displayed next to your phone line on the Lines screen. If you have new messages or call forwarding is enabled, the messages or forwarding icon is displayed instead.
● The message “Do Not Disturb” is displayed in the status bar on all phones.
● On 500 series, and 600 series phones, the DND icon on the Home screen changes from to .
On VVX 400 series, the DND icon on the Home screen changes from to .
On VVX 300 series phones, the icon changes from to .
For VVX 201 phones, the line icon changes to .
Note: When you have set your presence status to Do Not Disturb, as well as enabled DND for your phone, the message My Status: Do Not Disturb scrolls under the time display, and the DND icon does not display in the status bar.
Enable and Disable Do Not Disturb
You can enable DND to prevent your phone from ringing and to send all incoming calls directly to voicemail.
All calls you receive while DND is enabled are logged in your Recent Calls list.
Enabling DND on shared lines disables ringing only. A visual notification of the call still displays, and you have the option to answer or ignore the call.
» Select DND .
Note: To quickly disable DND on VVX 600/601 phones, tap , in the status bar.
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Audio Calls
Reject Calls with Do Not Disturb on Multiple Lines
By default, the Do Not Disturb feature applies to all lines on your phone. Your system administrator can set up your phone so that you can enable the feature on a per-line basis.
T
ASK
1 Select DND .
2 Select Set All to enable DND for all lines.
Reject Calls with Do Not Disturb on One Line
If enabled, you can choose to enable DND for a particular line and not all lines.
T
ASK
1 Select DND .
2 From the Line Select screen, select a line.
3 From the Do Not Disturb screen, select Enable .
Redirecting Incoming Calls
You can redirect incoming calls by forwarding an incoming call to a contact, forwarding all incoming calls to a contact, or diverting calls from a specific contact to another contact.You can also forward calls to voicemail, to delegates, or a group of contacts.
Forwarding Incoming Skype for Business Calls
When your phone is registered with Skype for Business Server, you have more options for forwarding calls.
Note: The Forward to Voicemail option is available only when voicemail is enabled. If voicemail is disabled on your phone, you cannot select the Forward to Voicemail option.
Forward Skype for Business Calls to a Contact
You can set up your phone to forward all your Skype for Business calls to one of your Skype for Business contacts.
T
ASK
1 Select Forward > Forward to a Contact .
2 Enter a contact's number.
A scrolling message showing that you have forwarded all incoming calls to your contact is displayed on your phone.
Forward Skype for Business Calls to Voicemail
When you are signed into Skype for Business on your phone, you have the option to forward Skype for
Business calls to your voicemail.
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Audio Calls
» Select Forward > Forward to Voicemail .
All incoming calls are sent directly to your voicemail.
Simultaneously Ring a Group of Contacts
You can choose to simultaneously ring a group of Skype for Business contacts when you receive incoming calls.
T
ASK
1 In the Skype for Business client, click and select Tools > Call Forwarding Settings .
2 Select Simultaneously Ring > My Team-Call Group .
3 In the Call Forwarding - My Team-Call Group dialog box, click Add .
4 In the Choose a Team-Call Group Member dialog box, select the contacts you want to add and click Ok .
The contacts you add as group members are displayed in the Call Forwarding - Team-Call Group dialog box.
5 Click the Ring your team-call group after this many seconds drop-down menu to determine when your contacts' phones ring.
Simultaneous ringing is enabled for all assigned team-call members. If your line receives an incoming call, everyone in the team-call group phones ring.
Forward Calls to Delegates
If you have delegates assigned to your line, you can forward all incoming calls directly to your delegates.
» Select Forward > Forward to Delegates .
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ELATED INFORMATION
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Boss-Admin for Skype for Business
Simultaneously Ring Delegates
If you have delegates assigned to your line, you can enable your delegates' phones to simultaneously ring when you receive incoming calls.
» Select Forward > Simultaneously Ring My Delegates .
Divert Calls to a Contact
You can divert all incoming calls from a particular contact to another contact.
T
ASK
1 Select Directories > Contact Directory .
2 From the Contact Directory , select a contact.
3 From the Contact Information screen, select Edit or tap .
4 From the Edit Contact screen, select Divert Contact , and enter a contact's number.
5 Select Auto Divert > Enabled .
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6 Select Save .
Audio Calls
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Conference Calls
When you are signed into Polycom with Skype for Business on your VVX business media phone, you can initiate audio conference calls with your Skype for Business contacts from your phone. You can also manage conference participants, enable announcements, and lock a conference.
You can manage a maximum of eight Skype for Business conference calls on VVX 201 phones and 24
Skype for Business conference calls at a time on VVX 300 series, 400 series, 500 series, and 600 series phones. However, you can have only one active audio conference call in progress on your phone.
Tips for Conference Calls
When you are in a conference call, follow these tips:
● Use the handset or a headset if you're in an open environment.
● Mute your microphone when you are not speaking, especially in noisy environments.
● Avoid tapping or rustling papers near the microphone.
● Speak in your normal voice without shouting.
Initiating a Skype for Business Conference Call
You can initiate a Skype for Business conference call on your phone or in the Skype for Business client.
When all the participants are added to the conference call, the Roster screen is displayed.
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ELATED INFORMATION
:
Viewing a Roster of Skype for Business Conference Participants
Initiate a Skype for Business Conference on Your Phone
You can initiate a Skype for Business conference call, add and invite contacts to a conference call, and have up to 24 conference calls on your phone.
T
ASK
1 Press Meet Now > Invite .
2 Select a contact from Contacts, the Recent Calls list, your Directory, Favorites, or the Lines screen, and press Dial .
The contact is added to the conference call. You can only select one contact at a time to add to the conference call.
3 Press Invite to add additional contacts to the conference call.
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Conference Calls
Initiate a Conference Call in the Skype for Business Client
When you initiate a conference call in the Skype for Business client, the call is also established on your phone.
T
ASK
1 Click and click Meet Now .
The call window is displayed.
2 Click and click Invite More People .
3 Select a contact and click OK .
To add multiple contacts at the same time, hold the Ctrl key and click each contact you want to add.
The contacts are added to the conference and the call is displayed on your phone.
Initiate a Conference Call during a Skype for Business Call
During a Skype for Business call on your phone, you can add contacts to the call to initiate a conference call.
Note: You cannot initiate a Skype for Business conference call with video on VVX phones. If you are in an active video call when you initiate a conference call, the video call ends, and an audio-only conference call is established.
T
ASK
1 Press Conference and select a contact.
2 Press Invite to add additional contacts to the conference call.
Initiating a Group Conference Call
You can also initiate a Skype for Business conference call with all the contacts in a group on your phone or in the Skype for Business client.
Initiate a Group Conference Call on Your Phone
You can initiate a group conference call with Skype for Business contacts on your phone.
T
ASK
1 Press Contacts and select Groups .
2 On the Groups screen, select a group.
3 Press Dial All .
4 Press Yes to confirm that you want to dial all contacts in the group.
Each contact in the group is called one at a time.
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Conference Calls
Initiate a Group Conference Call in the Skype for Business Client
When you initiate a group conference call in Skype for Business, the call displays in the Skype for Business client and on your phone.
T
ASK
1 Right-click a group and click Start a Conference Call .
2 Click Skype for Business Call .
The call window is displayed with all of the invited contacts.
Initiate a Group Conference Call with a Distribution List
You can initiate a conference call with all the members of a distribution list on your phone.
T
ASK
1 Press Contacts and select Groups .
2 On the Groups screen, select a distribution list, then select Expand > Dial All .
3 Press Yes to confirm that you want to dial all members in the list.
Each member in the distribution list is called one at a time.
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ELATED INFORMATION
:
Search for Skype for Business Distribution Lists
Add Contacts to a Skype for Business Conference Call
During a conference call, all participants can invite additional contacts to the call.
T
ASK
1 During a conference call, press Invite .
2 Select a contact to join the meeting.
An alert tone is played when the contact has joined the conference.
Send Contacts Active Conference Information
If you are a conference participant, you can send the conference dial-in number and PIN to contacts you want to join the call. You can view the conference contact information on your phone during an active conference call.
When a contact dials into a conference using the conference dial-in number and PIN, the contact is added to the conference call immediately unless the conference call is locked. When the conference call is locked, the contact must wait for the conference presenter to admit the contact to the call.
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Conference Calls
T
ASK
1 During an active conference call, press Conf.Opts
.
The dial-in number and PIN for the conference is displayed.
2 Copy the information and send it to the contacts you want to join the conference.
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ELATED INFORMATION
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Lock and Unlock a Conference Call
Viewing a Roster of Skype for Business Conference
Participants
When you initiate or join a conference call, the conference participants automatically display in a Roster.
The Roster displays eight participants per page on the VVX business media phones. The Roster only displays participants in the conference call; it does not display any calls on hold.
The following figure shows the Roster for a Meet Now conference on a VVX 500 phone.
Figure 1: Roster of Skype for Business Conference Participants on a VVX 500
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ELATED INFORMATION
:
Initiating a Skype for Business Conference Call
Exit the Roster
When you exit the Roster, you cannot view the list of conference participants.
» Press Close .
Return to the Roster
You can return to the Roster at any time during an active conference.
» Press Roster .
Muting Conference Participants
Only hosts can mute and unmute conference participants.
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Conference Calls
If a host mutes your audio, a notification is displayed on your phone, and a Mute icon is displayed next to each person who is muted. When a host mutes your audio in the Skype for Business client, it takes one second for the mute icon to display on your phone.
You must wait for the host to unmute your audio before you can speak in the conference again.
Mute and Unmute All Conference Participants
Presenters can mute and unmute all conference participants at one time.
T
ASK
1 Press Mute All .
A notification is displayed on the participants' phones informing them that the presenter has muted the audience.
2 Press Unmute to enable participants to speak in the conference.
A notification is displayed on the participants' phones informing them that the presenter has unmuted the audience.
Mute and Unmute Individual Conference Participants
Presenters can choose to mute and unmute individual participants during conferences.
T
ASK
1 Select a participant and press Far Mute .
A notification is displayed on the participant's phone informing him or her that the presenter has muted the participant.
2 Select the muted participant and press Unmute .
A notification is displayed on the participant's phone informing him or her that the presenter has unmuted the participant.
Managing Skype for Business Conference Participants
When you initiate a conference call, you and all conference participants are listed as hosts. Conference participants with the Host icon (as shown on VVX 400) next to their names are hosts and can manage conference participants.
As a host, you can manage call participants in the following ways:
● Mute all participants or individual participants.
● Remove participants from the conference call.
● Demote a host to an attendee or promote an attendee to host.
● Enable or disable conference announcements.
● Lock or unlock a conference.
These options do not display for attendees.
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Conference Calls
Demote or Promote Conference Participants
Hosts can promote conference participants from an attendee to a host, or demote conference participants from a host to an attendee.
» In the Roster screen, select a conference participant and do one of the following:
Press Host to promote a participant to host.
Press Attendee to demote a host to attendee.
The participant is now an attendee or a host who can manage conference participants.
Enable and Disable Conference Announcements
When enabled, announcements play whenever a host mutes or unmutes the audience, locks or unlocks the conference, and removes a conference participant, or when a new person joins the conference. Hosts can choose to enable or disable announcements during a Skype for Business conference call.
» During a conference call, press Ena.Anc
to enable announcements or Dis.Anc
to disable announcements.
Remove Conference Participants
A host can remove any participant, excluding the conference initiator, from the conference call.
» In the Roster screen, select a participant and select Remove .
A notification is displayed on the participant's phone informing him or her that the host has removed them from the conference.
Lock and Unlock a Conference Call
Hosts can lock a conference call to prevent other people from joining the conference call without a host’s approval. When a conference is unlocked, anyone on the network can join a conference call automatically with the conference dial-in number and PIN. When the conference is locked, a contact must wait for the main host, the person who initiated the conference call, to admit the contact to the meeting.
T
ASK
1 During an active conference, press Lock .
The conference is locked, and anyone that tries to join the call must be admitted by the main host.
2 Press Unlock to enable people to join the conference.
The conference is unlocked, and anyone can join the conference call.
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ELATED INFORMATION
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Send Contacts Active Conference Information
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Conference Calls
Admit or Deny Participants to a Locked Conference Call
A contact that is trying to enter a locked conference call is displayed in the Roster with an alert icon on the main host’s phone, as shown next on a VVX 400.
» In the Roster screen, do one of the following:
Select the new participant and press Admit .
Select the new participant and press Deny .
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Shared Lines
All VVX business media phones support multiple and shared lines. Your administrator can customize your phone so that you have multiple shared lines enabled.
Shared Line Limitations
The following features are not available or have limitations on phones with shared lines:
● Forwarding an incoming call is not available.
● Enabling Do Not Disturb on shared lines disables ringing only, and a visual notification of the call is displayed with the option to answer the call.
Missed and Received Calls on Shared Lines
When you have an incoming call on a shared line, which none of the phones answer, the call is displayed in the Missed Calls list on all the phones. If you have an incoming call on a shared line and you or any of the other phones answer the call, the call is not logged as missed on any phone.
Your administrator can configure the phones so that if you have an incoming call on a shared line and one phone answers, the other phones log the call as a received call. That way, if another phone on a shared line answers an incoming call, you can still view the call information from your phone's call lists even if you did not answer the call.
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Hold a Call Privately on a Shared Line
When you place a call on hold on a shared line, all of the phones registered with that line are notified of the call's held status. You can hold a call privately on a shared line using the Private Hold feature, which places the call on hold and displays the line as busy on the other phones on the shared line. Contact your system administrator to find out if this feature is available on your phone.
When the Private Hold feature is enabled, the Pvt Hold soft key is displayed, and you can hold a call privately, transfer a call, or initiate a conference call without notifying others on the shared line of the call's held state.
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Shared Lines
» During a call, press More > Pvt Hold .
The call is held on your phone, and the line shows as busy on the other shared line users' phones.
When you hold a call privately, other users on the shared line cannot resume or pick up the call.
However, users on the shared line can barge in on privately held calls. In order to allow other users to resume the call, you have to publicly hold the call by pressing the Hold key or soft key.
When Private Hold is enabled, you can also transfer a call or initiate a conference call without the other shared line users being notified of the call's status. When you press the Transfer or Conference soft key on the shared line, the call is held privately. If you press Hold before you transfer a call or initiate a conference, the other users on the shared line are notified of the call's held status.
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ELATED INFORMATION
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Audio Conference Calls
Shared Line Appearance for Skype for Business
When your phone is registered with the Skype for Business Server, you can use the Shared Line
Appearance (SLA) feature to share a single line with other contacts as a member of a group. System administrators assign members to SLA groups.
Any SLA group member can place, answer, hold, or resume calls on the line, and all group members can view the status of a call on the shared line on their phones. Each line supports up to 24 call appearances.
Only one call at a time can be active on the shared line appearance. If a call is placed to the shared line with an active call in place, the incoming call is sent to another shared line.
This feature is not supported on VVX 201 phones. Check with your system administrator to find out if this feature is available on your phone.
Shared Line Appearance Limitations
The following features are not available or have limitations on lines for secondary SLA group members:
● Outgoing calls are not supported.
● Enabling and using Better Together is not supported.
● Conference calling is not available.
● Parking calls is not supported.
Answering SLA Calls
Any incoming call to the shared line rings on all group members' phones simultaneously, the call is displayed on all members' screens, and a green LED light flashes on the line key.
Any group member can respond to an incoming call to the shared line. When a group member answers an incoming call, the line key's LED indicator on all phones changes to a steady red light to indicate the call was answered. Members can also view the status of a call on the shared line by pressing and holding the corresponding line key for one second. The call's status displays for five seconds.
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Shared Lines
Resume Held SLA Calls
Any SLA member can resume a held call on the shared line. When an active call is placed on hold on the shared line, all group members are notified of the call's new status by a flashing red LED light on the line key on all members' phones, if enabled by your system administrator.
When a held call is resumed by another SLA member, the other group members are notified of the call's new status with a steady red LED light on the line key on the members' phone.
» Select the corresponding line key and lift the handset.
Boss-Admin for Skype for Business
When your phone is registered with the Polycom with Skype for Business server, you can use the
Boss-Admin feature to manage shared lines. The Boss-Admin feature enables you to manage phones on your network and see when there is an answered call, when a call is on hold, or when a call has ended on a boss or delegate line. A boss can assign delegates, and delegates can manage calls on behalf of the boss's line.
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ELATED INFORMATION
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Assign Delegates
You can assign up to 25 delegates to your line using your Skype for Business client; however, you cannot assign yourself as a delegate to a boss's line. You can have delegates and be a delegate for another boss's line, and you can assign your bosses as delegates for your line.
Delegates can be assigned to up to 15 bosses, depending on the number of line keys available on their VVX phone. For example, for VVX 300 series phones, a delegate can be assigned to up to five bosses.
If a VVX Expansion Module is connected to the phone, any additional bosses assigned to the delegate display on the expansion module. If all available line keys have been assigned to boss contacts and an expansion module is not attached to the phone, additional bosses or contacts are not shown on the phone's screen.
T
ASK
1 In your Skype for Business client, click and select Tools > Call Forwarding Settings .
2 Select Simultaneously Ring > My Delegates , as shown next.
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Shared Lines
3 In the Call Forwarding - Delegates dialog box, click Add to add contacts as delegates for your calls.
4 In the Choose a Delegate dialog box, select the contact you want to add as a delegate and click
Ok .
The contacts you add as delegates display in the Call Forwarding - Delegates dialog box, shown next.
5 Click OK when you have finished assigning contacts as delegates.
Simultaneous ringing is enabled for all assigned delegates. If the boss's line receives an incoming call, both the boss and delegate's phones ring.
You can choose to change when your delegates' phones ring in the Call Forwarding - Delegates dialog box.
When you assign delegates to your line, your phone displays a notification that you have added a contact as a delegate, and a scrolling message “Simultaneous Ringing is activated” is displayed in the status bar.
When you are added as a delegate, a notification is displayed on your phone and in the Skype for Business client, and the boss icon is displayed on the boss's line. The boss icon changes color to reflect the boss's presence status.
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ELATED INFORMATION
:
Assigning Contacts and Favorites to VVX Expansion Modules
Skype for Business Contacts' Presence Information
Change the Privacy Relationship for a Contact
View the Delegates Group
Your delegates are automatically added to the Delegates group on your phone and in the Skype for
Business client, as shown in the next figure.
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Shared Lines
Figure 1: Delegates group in the Skype for Business client
» Navigate to Contacts > Groups > Delegates .
All assigned delegates are displayed in order by last name, as shown next.
View the Boss Group
You can view the contacts for which you are assigned as a delegate in the group People I Manage Calls For on your phone and in the Skype for Business client.
» Navigate to Contacts > Groups > People I Manage Calls For .
All assigned bosses are displayed in order by last name, as shown next.
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Shared Lines
Set a Ringtone for Boss Calls
As a delegate, you can set a distinct ringtone for incoming calls on each of your assigned bosses' lines.
T
ASK
1 Navigate to Settings > Basic > Ring Type > Boss Ring Type .
2 Select a boss and select a ring tone.
Edit the Delegates Group
You cannot edit the Delegates group on your phone. If you want to add or remove delegates, you need to edit the Delegates group in your Skype for Business client.
T
ASK
1 In your Skype for Business client, click and select Tools > Call Forwarding Settings.
2 Select Edit my delegate members , as shown next.
3 Do one of the following:
Select Add to add delegates.
Select a delegate and click Remove to delete the delegate from the group.
Delegates removed from the Delegates group can no longer monitor call activity on a boss's line.
Managing Calls on the Boss's Line
A boss can monitor calls on the delegate's line, and delegates can place, answer, hold, or transfer calls on behalf of the boss's line.
Respond to Incoming Boss Calls
When a call is placed to the boss's line, the call is displayed on the boss and delegate's phones. As a delegate, you can answer an incoming call on a boss's line, reject the call, or forward the call directly to the boss's voicemail.
If an incoming call for a boss is answered by a delegate or the boss answers the incoming call, a notification is displayed on the boss and delegate's phones.
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Shared Lines
Figure 2: Answered call notification on the boss's phone
» Do one of the following:
Select Answer .
Select Dismiss or Ignore .
Select Boss VM .
Viewing Call Status on the Boss's Line
A boss and delegate can both view the status of any call on the other's phone. Bosses can see when a delegate answers or holds a call, which delegate answered the call, and the call information of the caller.
Delegates can see when a boss is in an active call or has placed a call on hold. Bosses and delegates can also resume calls held on the other's line.
When there is an active call on the boss's line, for VVX 500/501 and 600/601 phones, a solid red bar is displayed on the boss's line key on the boss and delegates' phones. For 201, VVX 300 series, and 400 series phones, a steady red LED light on the boss's line key indicates there is an active call on the boss's line.
The next figure displays a call on the boss's line on a VVX 500/501 phone.
Figure 3: Call on the boss's line on a VVX 500/501 phone
View Held Boss Calls
Bosses and delegates can both view held calls on the boss's line. A flashing red bar or LED light indicates that a call is on hold on a boss's line.
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» Press and hold the boss's line key.
All held calls display, as shown next on the VVX 400 series phones.
Shared Lines
Resume Held Boss Calls
Any assigned delegate can resume held calls on the boss's line.
T
ASK
1 Press and hold the boss's line key.
2 Select the call and select Pickup.
Transfer Boss Calls
After a delegate answers a delegation call, the delegate can transfer the call to the boss's phone using Safe
Transfer, which enables the delegate to transfer the call to the boss's phone and prevent the call from going to voicemail if the boss does not answer the call.
If the boss is not available to answer the transferred call, a notification stating that the call was not answered is displayed on the delegate's phone, and the delegate can resume the call.
» During a delegation call, press More > Safe Xfer .
The Calls screen is displayed.
Transfer a Call to a Boss’s Voicemail
If a boss is unavailable to take calls, delegates can transfer the calls directly to a boss's voicemail.
» During a delegation call, press Boss VM .
Place a Call on Behalf of a Boss
As a delegate, you can make calls on behalf of your assigned boss's lines.
When a call is made on behalf of the boss's line, a solid red bar is displayed on the line key on the boss's phone.
T
ASK
1 Press and hold the boss's line key.
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2 Select On behalf , as shown next.
Shared Lines
3 Select a contact, then select Dial or tap .
The delegate and third-party phones display a notification indicating that a delegate is calling on behalf of a boss.
Join Conference Calls for a Boss
You can join an incoming conference call on behalf of a boss's line and add the boss to the conference call.
T
ASK
1 Press the Conference soft key.
2 Dial the boss's number or select the contact.
3 After the call is answered, press the Conference soft key.
4 After you have connected the boss's line to the conference call, press End Call to leave the conference call.
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Recording Audio Calls
On VVX 401/411, 500/501, and 600/601 phones, you can record audio calls onto a USB flash drive connected to your phone. Recordings are stored as .wav files on the USB flash drive, and you can record up to four hours in one file. For a list of supported USB flash drives to record phone audio, see Technical
Bulletin 38084: Supported USB Devices on Polycom Support .
Note: To attach a USB flash drive, see the Quick Start Guide for your VVX phone on your phone's support page on Polycom Voice Support .
When you attach a USB flash drive to your phone, a USB icon is displayed in the status bar with a message that tells you how much recording time is available. On the VVX 600/601, you can tap to view your recordings and USB properties.
Note: If your phone does not detect the USB flash drive when you attach it to your phone, the USB port on your phone may be disabled. Contact your system administrator for more information.
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ELATED INFORMATION
:
Guidelines when Recording Calls
The following are a list of guidelines to follow when recording audio calls:
● Inform contacts when you are recording a call.
● Make sure you mute your audio when you are placed on hold while recording the call. When you place a call on hold while recording, the recording pauses. However, when another person places you on hold, the recording continues.
● During an active call, pause your recording before answering incoming calls. All incoming calls you answer after you start recording are also recorded in the same file. For example, on June 22, 2012, at 11:22 a.m., you answer a call from person A. During your call with person A, you answer calls from person B and person C. All three calls are recorded in the same file.
Record a Call
You can record all active calls on your phone. You cannot record calls when there are no connected calls on your phone, when you place a new call to transfer a call or initiate a conference, or when you have an incoming call.
Make sure to inform your contacts on the call before you begin recording.
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Recording Audio Calls
Note that some tones made on your contact's phone are recorded. When you mute the microphone while recording, your audio is muted and only other participants' audio in the call are recorded.
» During an active call, select Record > Start .
The message “Recording in progress” is displayed in the status bar.
Manage a Call while Recording
You can hold, end, transfer, or set up a conference call while you record, or while a recording is paused.
T
ASK
1 During a recording, select Back and choose a task to perform.
2 Select Record to view the Recording soft keys again.
Pause a Recording
You can pause a recording during a call at any time while the call is active.
» Select Pause .
The message “Recording Paused” is displayed in the status bar.
Resume a Recoding
When you resume a recording after pausing, the recording continues within the same file.
» Select Resume .
Stop Recording
You can choose to stop recording a call before the call ends. The recording also stops when the active call ends, no matter who ended the call.
Caution: Do not remove the USB flash drive while recording. The file being recorded will be incomplete and cannot be played back later. When you remove the USB flash drive while recording, you can also damage the flash drive.
» Do one of the following:
Select Stop .
Select Back > End Call .
When you stop recording, the USB icon is displayed in the status bar.
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Recording Audio Calls
Record a Conference Call
You can record a conference call in the same way as an active call with the following exceptions:
● All conference call participants are recorded. When a conference participant mutes his or her audio, that participant is not recorded.
● When you place a conference call on hold, the recording pauses. You can place or answer other calls, which are recorded in the same file. When you resume the conference call, the recording resumes.
» During an active conference call, select Record > Start .
The message “Recording in progress” is displayed in the status bar.
Browse Recorded Calls
On your phone, you can browse the recorded files stored on the USB drive.
» Navigate to Settings > Features > Removable Storage Media > Browse Recordings .
A list of recordings is displayed.
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ELATED INFORMATION
:
Play a Recorded Call
You can play back calls that you recorded on your USB drive on your phone. You can also play recorded files on a Windows or Apple computer using an application capable of playing .wav files.
If the handset is off-hook when you play a recording, the audio plays through the handset. If the handset is on-hook when you play a recording, the audio plays through the speaker.
Note: You cannot open and play recordings when you are in an active call or if you're recording a call. If you try to, a message indicating that the action was canceled is displayed. Place the call on hold before playing the recordings. The recording stops playing when you resume the call.
T
ASK
1 Navigate to Settings > Features > Removable Storage Media > Browse Recordings .
2 From the Browse Recordings screen, select a file, and select Open .
3 Select Play .
The length of the recording and a progress bar is displayed as the recording plays.
Pause and Resume Played Recordings
While you're playing a recording, you can pause the recording, perform another tasks on your phone, and resume the recording at any time.
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Recording Audio Calls
When you receive an incoming call while playing a recording, the recording is paused automatically. If you do not answer or reject the incoming call, the recording remains paused until you select Resume.
T
ASK
1 While the recording plays, select Pause .
2 Select Resume to continue playing the recording.
Stop Playing a Recording
When you are finished listening to a recording, you can stop playing it by exiting the recording.
» Select Exit .
Rename a Recording
By default, recordings are labeled with the date of the recording. You can rename recordings to provide them with more meaningful names.
T
ASK
1 Navigate to Settings > Features > Removable Storage Media > Browse Recordings .
2 From the Browse Recordings screen, select a recording.
3 Select Rename , update the filename, and select OK .
Delete a Recording
When you have played a recording or need additional space on your USB drive, you can delete recordings on your phone.
T
ASK
1 Navigate to Settings > Features > Removable Storage Media > Browse Recordings .
2 From the Browse Recordings screen, select a recording.
3 Select Delete .
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Call Lists, Distribution Lists, and
Directories
All VVX business media phones support a Recent Calls list, a Contact Directory and a Corporate Directory.
The phones can also support a Skype for Business Directory and Microsoft Distribution Lists, if enabled by your system administrator.
Note: Your phone may not support all of the features described in this section. Check with your system administrator to find out which features are available on your phone.
Recent Calls
All VVX business media phones maintain a Recent Calls list that includes missed, received, and placed calls. Each list holds up to 100 entries.
When your phone is registered with the Skype for Business Server, you can view a list of placed, received, and missed Skype for Business calls on your phone in the Recent Calls list, in the Skype for Business client on the Conversations tab, or in Microsoft ® Outlook ® in the Conversation History folder.
You can perform the following tasks from the Recent Calls list:
● Sort, order, and filter calls. By default, the list displays all call types with the most recent call displaying first.
● Remove calls from the list.
● Select a call record to view call details.
● Select a call record to automatically call a contact.
View Recent Calls
In the Recent Calls list, you can view a list of up to 100 missed, received, and placed call entries.
» Do one of the following:
Navigate to Directories > Recent Calls .
On VVX 500/501 and 600/601 phones, tap in the status bar.
The last 99 Skype for Business calls display in the Recent Calls list on your phone. If you delete or move call entries on your phone, if enabled, the changes are made on the phone only. If you delete call entries in the Skype for Business client, the changes are made on the phone and in the Skype for
Business client.
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Call Lists, Distribution Lists, and Directories
R
ELATED INFORMATION
:
Missed and Received Calls on Shared Lines
Managing the Corporate Directory
Add a Contact to the Contact Directory
View Recent Skype for Business Calls in Outlook
Missed Skype for Business calls display in your Inbox folder in Outlook.
» In Outlook, click Conversation History .
A list of recent Skype for Business calls display.
Note: If you do not see your most recent Skype for Business conversations listed in the Conversation
History menu of your Outlook client, in your Skype for Business client, navigate to Options > Tools
> Options > Personal , and check Save call logs in my emails Conversation History folder .
Sort Recent Call Entries
You can customize the Recent Calls list to view calls by call type, time, and call name.
When you sort calls by the time of the call, you can order them in ascending (oldest call first) or descending
(most recent call first) order. When you sort calls by name, you can order them in ascending (alphabetical) or descending (reverse-alphabetical) order.
T
ASK
1 Select Sort or tap .
2 Under Sort , choose Time or Name .
3 Under Order , choose Ascending or Descending .
Sort Entries by Call Type
When you filter calls, you can choose to display only missed, received, or placed calls. Or, you can choose to display all call types (the default).
T
ASK
1 Select Type or tap .
2 Choose Missed Calls , Received Calls , or Placed Calls .
You cannot save your filtered call list results. If you filter your Recent Calls list so that only a certain call type displays, the next time you display the list, all call types display in the default filter.
Edit Recent Contact Entries
You can edit a contact's phone number stored in your Recent Calls list before returning the contact's call.
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Call Lists, Distribution Lists, and Directories
T
ASK
1 Select Info or tap next to a call record.
2 Select Edit or tap .
3 Edit the number, and select Dial or tap .
Delete a Recent Contact
You can delete contacts from the Recent Calls list.
T
ASK
1 Select Info or tap next to a call record.
2 Select Delete or tap .
Save a Recent Contact
From the Call Details screen, you can save a contact to the Contact Directory.
T
ASK
1 Select Info or tap next to a call record.
2 From the Call Details screen, select Save .
If the person is already in your Contact Directory, but is not a favorite, Add to Favorites is displayed.
View Call Details
In the Recent Calls list, you can view call details, edit call details before calling a contact, save a contact to your directory, and delete call entries.
» Select Info or tap next to a call record.
Managing the Contact Directory
You can store a large number of contacts in your phone's Contact Directory. Contact your administrator for the exact number of contacts available on your phone.
You can perform the following tasks in your Contact Directory:
● Add a contact
● View contact information
● Update a contact’s information
● Delete a contact
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Call Lists, Distribution Lists, and Directories
R
ELATED INFORMATION
:
Set a Protocol for Placing Calls Automatically
Managing the Corporate Directory
Save Skype for Business Contacts to the Contact Directory
Save Outlook Contacts to the Contact Directory
Search for a Contact in the Contact Directory
In the Contact Directory, you can search for your desired contact.
T
ASK
1 Navigate to Directories > Contact Directory .
2 In the Contact Directory , select Search .
3 From the Search screen, do one of the following:
Enter your search criteria and select Search .
Using the onscreen keyboard, enter your search criteria, tap , then Search .
A list of search results is displayed.
Add a Contact to the Contact Directory
When you add a contact to your Contact directory, you can choose how much information you want to enter for your contact. You are required to only enter a contact number for each new contact.
The following is a list of information you can enter for each contact:
● First and Last Name The name of your contact
● Contact Your contact's phone number
● Job Title Your contact's position
● Email Your contact’s personal or work email address
● Favorite Index An index number that displays in your Favorites list
● Label A label or title for your contact
Note: If your phone does not display all of these contact fields, contact your system administrator. The only required field in the Contact Directory is the Contact field, which includes the contact’s phone number.
T
ASK
1 In the Contact Directory , select Add or tap .
2 From the Add Contact screen, enter your contact's information in the available fields.
You are required to only enter a number in the Contact field when adding a new contact to the directory. You can choose to enter additionally information.
3 Select Save .
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Call Lists, Distribution Lists, and Directories
R
ELATED INFORMATION
:
Managing the Corporate Directory
View Contact Information
From your Contact Directory, you can view information for any contacts saved to the directory.
T
ASK
1 Navigate to Directories > Contact Directory .
2 In your Contact Directory , select a contact.
The Contact Information screen is displayed with the contact's name and phone number. Additional information, such as a job title, label, or email address, can also display.
Update a Contact's Information
After you add a contact to your Contact Directory, you can update the contact's information.
T
ASK
1 From the Contact Directory , select a contact.
2 From the Contact Information screen, do one of the following:
Select Edit .
Select Info > Edit .
Tap .
3 From the Edit Contact screen, update the contact's information.
4 Select Save .
Delete a Contact
You can delete any contact from the Contact Directory.
T
ASK
1 From your Contact Directory , select a contact.
2 From the Contact Information screen, do one of the following:
Select Delete .
Tap .
Select Info > Delete .
A confirmation message is displayed, confirming that you want to delete the contact.
3 Select Yes to delete the contact.
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Call Lists, Distribution Lists, and Directories
Managing the Corporate Directory
Your system administrator can set up your phone so that you can access a Corporate Directory. However, you cannot update your Corporate Directory, and your administrator determines which contacts you can see. Check with your system administrator to find out if this feature is available on your phone.
R
ELATED INFORMATION
:
Add a Contact to the Contact Directory
Managing the Contact Directory
Searching the Corporate Directory
In the Corporate Directory, you can perform a quick or advanced contact search.
Search of the Corporate Directory
A quick search enables you to search for contacts using either their first name or last name or by typing a few letters in their name.
T
ASK
1 Navigate to Directories > Corporate Directory .
By default, a blank search screen is displayed.
2 From the Corporate Directory , enter the first few characters of the contact's first or last name, and select Submit .
The screen displays a list of contacts, starting with the most successful matches.
3 Select a contact and select View to view the contact's information.
Search of the Corporate Directory using Advanced Find
An advanced search enables you to choose to search for contacts by first name, last name, or phone number.
T
ASK
1 Navigate to Directory > Corporate Directory .
By default, a blank search screen is displayed.
2 In the Corporate Directory , select AdvFind .
3 From the Advanced Find screen, enter your search criteria, and select Submit .
The screen displays a list of contacts, starting with the most successful matches.
4 Select a contact and select View to view the contact's information.
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Call Lists, Distribution Lists, and Directories
Save Corporate Directory Search Results
You can save your last search results so that the next time you view the Corporate Directory, the results of your last search is displayed.
T
ASK
1 Navigate to Settings > Basic > Preference > Corporate Directory > View Persistency .
2 From the View Persistency screen, select Enabled .
Each time you view the Corporate Directory, your last search results automatically display.
Clear Corporate Directory Search Results
After you search for a contact, you can clear your search results and start a new search.
» On the Search screen, select Clear .
Add Contacts from the Corporate Directory to the Contact Directory
You can add contacts in the Corporate Directory to your Contact Directory. When you save a Corporate
Directory contact to the Contact Directory, the first name, last name, and phone number of the contact are saved to the Contact Directory. You can go to the Contact Directory to see if the contact was saved correctly and to add additional contact information.
T
ASK
1 From the Corporate Directory , search for a contact.
2 From the search results, select the contact, and select View .
3 From the Contact Information screen, select Save .
Searching the Skype for Business and Outlook
Directories
The Microsoft Skype for Business Address Book Service (ABS) enables you to search for Skype for
Business and Microsoft Outlook contacts in the Skype for Business Directory or Outlook Directory, view a contact's information and presence status, call contacts from the directory search results, and save contacts to your Contact Directory.
Search the Skype for Business Directory
You can search for contacts in the Skype for Business Directory on your phone.
T
ASK
1 Select Skype for Business Search on the Home screen or navigate to Directories > Skype Directory .
A search screen is displayed.
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Call Lists, Distribution Lists, and Directories
2 Enter your contact's name.
If you're using the onscreen keyboard, tap .
The Skype for Business Directory displays your contact and similar contacts as you type your contact's name.
Saving Contacts from the Skype for Business Directory
You can add contacts from the Skype for Business Directory to your Skype for Business Contacts list or the
Contact Directory.
Save Contacts to Skype for Business Contacts
When you save a contact to your Skype for Business Contacts list, the contact's name and email address are saved.
T
ASK
1 Search for your contact.
2 Select your contact and select Add to Contacts .
The contact is saved to your Skype for Business Contacts list.
Save Skype for Business Contacts to the Contact Directory
The first name, last name, and phone number of the contact are saved to the Contact Directory. You can go to the Contact Directory to see if the contact was saved correctly and to add additional contact information.
T
ASK
1 Search for your contact.
2 Select your contact and select View .
3 In the Contact Information screen, select Save .
R
ELATED INFORMATION
:
Managing the Contact Directory
Search the Outlook Directory
You can search for Microsoft Outlook contacts on your phone.
T
ASK
1 Navigate to Directories > Outlook Search .
2 Enter your contact's first or last name.
If you're using the onscreen keyboard, tap after you have entered your contact's information.
Your contact and similar contacts are displayed automatically as you type your contact's information.
Save Outlook Contacts to the Contact Directory
You can save Outlook contacts to the Contact Directory on your phone.
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Call Lists, Distribution Lists, and Directories
The first name, last name, and phone number of the contact are saved to the Contact Directory. You can go to the Contact Directory to see if the contact was saved correctly and to add additional contact information.
T
ASK
1 Search for your contact.
2 Select your contact.
3 Select Add to Contacts .
If you do not see the Add to Contacts soft key, select the More soft key.
R
ELATED INFORMATION
:
Managing the Contact Directory
Managing Skype for Business Distribution Lists
When you are signed into Skype for Business on your phone, you can search for and manage Microsoft distribution lists (DL) from your phone.
You can perform the following tasks regarding distribution lists:
● Search for distribution lists
● Add or delete a distribution list
● View information for distribution lists and members of a list
Maximum Number of Distribution List Members
The following table indicates the maximum number of distribution list (DL) members that display on each phone model after you expand a DL.
Maximum Number of Distribution List Members
Model
VVX 201
VVX 300/310
VVX 301/311
VVX 400/410
VVX 401/411
VVX 500/501
VVX 500/510
VVX 600/601
VVX Expansion Modules (color display)
50
50
50
50
Maximum Number of Members
10
50
50
50
100
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Call Lists, Distribution Lists, and Directories
Search for Skype for Business Distribution Lists
The Skype for Business Address Book Service (ABS) enables you to search for Skype for Business and
Microsoft Outlook distribution lists in the Skype for Business Directory on the phone.
T
ASK
1 Do one of the following:
Select Skype for Business Search on the Home screen or navigate to Directories > Contacts
> Search .
Navigate to Directories > Skype Directory .
2 Enter the name of the distribution list starting with DL, or just enter a few letters in the distribution list name.
If you're using the onscreen keyboard, tap .
Your search results display with similar distribution lists as you type.
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ELATED INFORMATION
:
Initiate a Group Conference Call with a Distribution List
Call a Member of a Distribution List
Save a Distribution List to the Contacts List
You can add a distribution list (DL) or a search result to your Contacts. Contacts you add are available in both the phone and Skype for Business client.
T
ASK
1 Navigate to Directories > Contacts > Search , then search for your DL.
2 Select your DL, then press Add to contacts .
The distribution list is added to the Groups list on the phone and in the Skype for Business client.
3 Navigate to Directories > Contacts > Groups , and verify that the DL was added to the Groups list.
View Contact Information for a Distribution List
You can view contact information, including name and email address, for any distribution list (DL) from your phone.
T
ASK
1 Navigate to Directories > Contacts > Group , then select a DL.
2 Select Info .
View Contact Information for a Member of a Distribution List
You can view the contact information for members of a distribution list (DL) from the phone. The phone displays the name, presence status, email address, and phone number for each DL member.
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Call Lists, Distribution Lists, and Directories
T
ASK
1 Navigate to Directories > Contacts > Group , then select a DL.
2 Select Expand , select a DL member, then select Info .
Delete a Distribution List
You can delete a distribution list from the phone. Distribution lists you delete are removed from both the phone and in the Skype for Business client.
T
ASK
1 Navigate to Directories > Contacts > Group , then select a DL.
2 Select Delete , then confirm deletion.
The DL is removed from the phone and in the Skype for Business client.
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Favorites and Contact Lists
On your VVX phone, you can add contacts as favorites and view and manage Skype for Business contacts.
Note: Your phone may not support all of the features described in this section. Check with your system administrator to find out which features are available on your phone.
Managing Favorites
Favorites are the contacts in your Contact Directory that you will call most often. You can add contacts as favorites from the Contact Directory, designate an index number for favorites, view favorites on the Home or Lines screen depending on your phone, and delete favorites.
R
ELATED INFORMATION
:
Managing the Corporate Directory
Add a Contact to the Contact Directory
Assign Favorites to VVX Expansion Modules
Add Favorites
Contacts that you add as favorites display on the Home screen , in the Lines screen , and in the Favorites list on all VVX phones. On all VVX phones, a star is displayed for contacts saved as favorites.
T
ASK
1 Navigate to Directories > Contact Directory .
2 From your Contact Directory , select a contact.
3 Select Add or Add to Favorites .
A notification is displayed asking if you want to automatically accept the next available index number, or manually enter your own.
4 Select Yes to automatically accept an index number or select Edit Index to enter a unique index number.
You can enter a number up to 99 for VVX 201 phones or 9999 for all other VVX phones.
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Favorites and Contact Lists
Viewing Favorites
You can view favorites in your Favorites list in the Directory or the New Call screen. Favorites display consecutively according to their index number. The contact with the lowest number is displayed first.
View Favorites
You can view favorites in the Favorites lists from the New Call screen.
» Select New Call > Favorites .
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ELATED INFORMATION
:
View Favorites on the Home Screen
On VVX 500/501 and 600/601, you can tap the phone line to view favorites from the Home screen. You cannot view favorites from the Home screen on VVX 201, 300 series, and 400 series phones.
» From the Home screen, tap the phone line.
View Favorites from the Lines Screen
You can view a list of favorites on the Lines screen on all VVX phones.
» From the Home screen, press .
Reorder Favorites
You can change the order in which your favorites display on the Home or Lines screen.
T
ASK
1 From your Contact Directory , select a contact.
2 From the Contact Information screen, select Edit or tap .
3 From the Edit Contact screen, select Favorite Index , and enter a new favorite index number.
4 Select Save .
R
ELATED INFORMATION
:
Delete Favorites
You can delete favorites to make room for new favorites.
T
ASK
1 From your Contact Directory , select the contact.
2 From the Contact Information screen, select Edit or tap .
3 From the Edit Contact screen, select Favorite Index , and delete the favorite index number.
4 Select Save .
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Tip: To quickly delete a contact, on the Lines screen, press and hold the favorite until the Contact
Information screen is displayed. Select Delete or tap . The contact remains in your directory, but is no longer a favorite.
Managing Skype for Business Contacts
You can add Skype for Business contacts from the Skype for Business directory to your contact list and call
Skype for Business contacts on your phone.
Unified Contact Store
After your administrator unifies your contacts on the Skype for Business Server, you can access and manage your contacts from any application or device you are signed into with your Skype for Business account, including a VVX business media phone, Skype for Business client, Outlook, or Outlook Web
Application.
When Unified Contact Store is enabled, you can add or delete contacts and distribution list or copy and move contacts across groups, and any changes made to your contacts is unified across all devices and applications. For example, if you delete a contact from your VVX phone, the contact is also deleted in the
Skype for Business client.
Note: You can copy and movecontacts across groups only in the Skype for Business client. Any contacts copied or moved across groups in the client are automatically updated on the phone. You cannot copy or move contacts across groups on the phone.
Add a Contact to Your Microsoft Skype for Business Contact List
Contacts you add to your Skype for Business client display alphabetically in the Skype for Business contact list on your phone until the maximum number of contacts is reached. See the following table for the maximum number of contacts you can add to your phone. Note that when you delete a Skype for Business contact from your phone, the contact is deleted from your Skype for Business client as well.
Maximum Number of Contacts Permitted
Phone Models
VVX 201, 300, 301, 310, 311, 400, 401, 410, and 411
VVX 500, 501, 600, and 601
Maximum Contacts
100
200
T
ASK
1 Select Contacts or navigate to Settings > Features > Presence > Contacts .
2 Select Add, enter your contact's email address, and select Submit .
If you're using the onscreen keyboard, tap then Submit .
Your contact is added to your Contact list.
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Favorites and Contact Lists
View Skype for Business Favorites and Groups
You can view the Skype for Business contacts you save as favorites on the Lines screen. You can view presence information only for contacts you add as favorites in the Skype for Business client. If you add a
Skype for Business contact as a favorite on your phone, presence information for that contact does not display.
Figure 1: Favorite Skype for Business contacts on the Lines screen on VVX 500 series phones
You can also view groups created in your Skype for Business client on your phone. However, you cannot create new groups, delete existing groups, or move contacts between groups on your phone.
» Select Contacts > Groups or navigate to Settings > Features > Presence > Contacts > Groups .
All your Skype for Business contact groups display.
Assign Skype for Business Contacts to Line Keys
When you are signed into Skype for Business on your VVX phone, you can assign Skype for Business contacts to a specific line on the phone or the VVX Expansion Module. You can choose to assign contacts to a line key from your Contacts list, or from searching for a contact in the Skype for Business Directory.
T
ASK
1 Navigate to Settings > Basic > Line Key Customization .
2 Select Phone Line Keys .
3 Select a line key then select Assign .
4 Choose one of the following to assign your contact to the line key:
Select Skype Search and enter your search criteria to find a contact in the Skype Directory.
Select Contacts to choose a contact from the Contacts list.
5 Select your contact and press Assign .
The contact is assigned to the selected line key.
R
ELATED INFORMATION
:
Assign Skype for Business Contacts to VVX Expansion Modules
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Favorites and Contact Lists
Skype for Business Contacts' Presence Information
You can view a contact's presence information on the Lines screen on your phone or in your Skype for
Business client on your computer. Presence information includes your contact's availability and an activity description.
The following table shows the presence icons that display for Skype for Business contacts on supported
VVX business media phones.
Presence Icons on VVX 400, 500, and 600 Series Phones
Icons Description
Available
Busy, In a Call, In a Meeting, In a Conference Call
Away, Be Right Back, Inactive, Off Work
Do Not Disturb, Presenting, In Presentation
Offline
Unknown
Blocked
The following table shows the presence icons that display for Skype for Business contacts on VVX 300 series phones.
Presence Icons on VVX 300 Series Phones
Icons Description
Available
Busy, In a Call, In a Meeting, In a Conference Call
Away, Be Right Back, Inactive, Off Work
Do Not Disturb, Presenting, In Presentation
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Presence Icons on VVX 300 Series Phones (continued)
Offline
Unknown
Blocked
Favorites and Contact Lists
The following table shows the presence icons that display for Skype for Business contacts on VVX 201 phones.
Presence Icons on VVX 201 Phones
Icons Description
Available
Busy, In a Call, In a Meeting, In a Conference Call
Away, Be Right Back, Inactive, Off Work
Do Not Disturb, Presenting, In Presentation
Offline
Unknown
Blocked
Note: An asterisk or purple icon on a presence icon indicates that a contact has set Outlook to Out of Office.
For example, if a contact's presence is displayed as Available with an asterisk or purple icon ( ), that contact is signed into the Skype for Business client as available but has set Outlook to Out of Office.
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Update Your Skype for Business Presence
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Favorites and Contact Lists
View Contact's Activity on VVX 201, 300, and 400 Phones
On VVX 201, 300 series, and 400 series phones, only a contact's presence status is displayed on the Lines screen. You can view your contact's activity description in the Contact Information screen.
» Press and hold the contact's line key for one second.
The Contact Information screen is displayed with your contact's presence status and activity description, as shown in the next figures.
View Contact Information on the Lines Screen
You can view your contacts' presence and activity description on the Lines screen on VVX 500/501 and
600/601 phones. You can view additional information for your contact on the Contact Information screen.
» Press and hold a contact's line key for one second.
View the Skype for Business Contacts' Information
You can view contact information for each of your Skype for Business contacts. From the contact card, you can place a call to one of the available numbers for your contact or place a call directly to a contact's voicemail. You can view the following detailed information in the contact card, if available:
● Name
● Presence Status
● Organization
● Email address
● Work number
● Mobile number
● Home number
● Voicemail
T
ASK
1 Select the Contact soft key.
2 Select a contact and select Info .
The contact card is displayed with your contact's presence status and contact information.
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Favorites and Contact Lists
Tip: You can quickly view contact information for a Skype for Business contact by pressing and holding a contact's line key.
Change the Privacy Relationship for a Contact
In order for you to view detailed information for a contact, that contact must change your privacy relationship to Friends and Family in the Skype for Business client. If your contact does not change your privacy relationship to Friends and Family, you can view the work number, email address, and voicemail only for that contact.
T
ASK
1 In the Skype for Business client, select a contact, right-click, and select Change Privacy Relationship.
2 Click Friends and Family .
Your contact can now view all of your available contact information.
Note: You cannot change the privacy relationship for contacts assigned as a delegate for your line.
Contacts you assign as delegates must maintain a privacy relationship of Workgroup. If you try to change the privacy relationship for a delegate, a notification is displayed in the Skype for Business client.
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Updating Your Presence Status
Polycom phones enable you to sign into your personal communication software client, such as Microsoft
Skype for Business, and update your presence status on your phone. This section provides information on how to update your Skype for Business presence status on VVX phones.
Note: Your phone may not support the features described in this section. Check with your system administrator to find out which features are available on your phone.
Update Your Skype for Business Presence
You can change your Skype for Business presence status and presence information on your phone or in the
Skype for Business client on your computer. Your presence status information includes your availability and an activity description. Any Skype for Business contact can view your presence information. When your presence information changes on any device, the information is automatically updated on your phone and in the Skype for Business client.
T
ASK
1 Press the MyStatus soft key or navigate to Settings > Features > Presence > My Status .
2 Choose your desired presence status, as shown next.
You can change your status to Available from any other status by pressing Reset Status .
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Skype for Business Contacts' Presence Information
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Accessing, Sending, and Broadcasting
Messages
You can access, send, and broadcast a variety of audio and written messages on VVX phones.
Note: Your phone may not support all of the features described in this section. Check with your system administrator to find out which features are available on your phone.
Access Skype for Business Voicemail Messages
When your phone is registered with the Skype for Business server, you can view individual voicemail messages on your VVX phone. For each voicemail message, you can view the contact who left the message, the contact's presence status, and the status of the voicemail message. You can also call contacts from the Voicemail screen.
The following icons display next to each message to indicate the status of a message:
●
●
Unread messages
Read messages
T
ASK
1 Press Messages > Voicemail .
A list of voicemail messages is displayed, as shown next.
2 Select a message and select Play .
Managing Skype for Business Voicemail Messages
From the Skype for Business Voicemail screen, you can call a contact, delete messages, or mark unread messages.
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Accessing, Sending, and Broadcasting Messages
Call a Contact from Voicemail
After you listen to a contact's voicemail, you can call the contact from the Voicemail screen.
» Select a message and select Call .
Delete Voicemail Messages
After you listen to a message, you can delete the message from your phone.
» Select a message and select Delete .
Mark Message as Read
You can choose to mark unread messages that you do want to listen to as read. Marking a message as read removes the message alert.
» Select a message and select Mark As Read .
Instant Messaging
You can send and receive instant messages using your phone. Instant messaging is an optional feature.
Contact your system administrator to find out whether instant messaging is enabled on your phone.
Send Instant Messages
When you send a message, you can either select a message from a preset list of short messages, for example, “Call me” and “Can't chat now”, or you can use the dial pad or onscreen keyboard to enter a custom message.
T
ASK
1 From the Home screen, navigate to Messages > Instant Message .
The Instant Messages screen is displayed.
2 If you have multiple lines on your phone, select a line.
3 From the Instant Messages screen, select the New soft key.
4 Enter a contact's phone number, URL, or IP address, and select OK .
The phone number, URL, or IP address you entered is displayed on the screen.
5 Do one of the following:
Press Select to choose a pre-scripted message from the Message Select screen.
Select Edit to compose a custom message, and enter your message.
6 Select Send .
Read Instant Messages
Instant messages display in the order they are received with the first message received displaying first.
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Accessing, Sending, and Broadcasting Messages
T
ASK
1 From the Home screen, navigate to Messages > Instant Message .
2 If you have multiple lines on your phone, select a line.
The first message received is displayed.
3 Select the Next or Previous soft key to read additional messages, if available.
Reply to Instant Messages
After you read an instant message on your phone, you can send a reply to the message.
T
ASK
1 From the Instant Messages screen, select the Reply soft key.
2 Enter a message and select Send .
Delete Instant Messages
You can choose to delete older instant messages from your phone.
» Select a message and select the Delete soft key.
Broadcasting Messages with Group Paging
Group Paging enables you to make pages—one-way audio announcements—to contacts subscribed to a page group. Your administrator can enable your phone to operate in a broadcast mode called Group Paging mode. In this mode, you can broadcast one-way announcements to a specified group of phones, called a
Paging Group.
Your system administrator can define up to 25 paging groups. Your system administrator can assign a label to each group to identify the phones in the group, such as All, HR Dept, Shipping Staff, or Executives.
Each group has one of the following priorities:
● Normal By default, broadcasts sent to groups 1 to 23 are considered Normal broadcasts. If two users begin a broadcast on the same group at the same time, the phone with the lower serial number continues to transmit while the other phone enters the receiving state. By default, all phones are configured to receive broadcasts sent to group 1.
● Priority By default, broadcasts sent to group 24 are considered Priority broadcasts. A Priority broadcast interrupts Normal broadcasts or active calls. All phones receive Priority broadcasts unless
Do Not Disturb is enabled. Priority broadcasts play at the phone's current audio level.
● Emergency By default, broadcasts sent to group 25 are considered Emergency broadcasts. An
Emergency broadcast interrupts Normal broadcasts, Priority broadcasts, and active calls and plays out at near maximum volume even if Do Not Disturb is enabled.
To send and receive pages, you need to subscribe to certain paging groups. By default, you are subscribed to paging groups 1, 24, and 25. This means that you can send and receive pages to paging groups 1, 24, and 25. Contact your system administrator to find out which paging group you are subscribed to.
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Accessing, Sending, and Broadcasting Messages
Send a Group Page
When you send a group page, it is automatically sent to the default paging group, which is group 1. You cannot send a page while you are in an active call.
T
ASK
1 From the Lines screen, select the Paging soft key.
2 From the Paging Groups screen, select the paging group to send the page to.
3 To begin a page, select Page .
Just before the page starts, you'll hear an alert tone, and then the page begins.
4 Begin speaking.
5 To end the page, select End Page .
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Change the Default Paging Group
Receiving Pages
You receive pages on the paging groups you are subscribed to as well as Group 24, Priority pages, and
Group 25, Emergency pages. When you enable Do Not Disturb, you only receive Emergency pages.
Non-emergency pages do not display or play on your phone.
How you receive a page depends on the priority of the page, whether you are in an active call, and whether your phone is set to receive a page during an active call. When you receive a page, the page is always played through the phone's speakerphone. You cannot play a page through your handset or headset.
When you enable Do Not Disturb on your phone, you receive only Emergency broadcasts. Non-emergency broadcasts do not display or play on your phone.
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Update Paging Group Subscriptions
Listen to a Page during an Active Call
How you handle a page when you are in an active call depends on the page priority and whether your phone is set up to receive a page when you are in an active call.
The following occurs when you receive a page during a call:
● When your phone is set up to receive Normal pages during active calls, the page immediately plays, and you hear audio from both the active call and the page.
● When your phone is not set up to receive Normal pages during active calls, the page is displayed as a Pending page.
● When the page is a Priority or Emergency page, the page immediately plays. You hear audio from the active call and the page.
Note that when you adjust the volume of a non-emergency page, your phone uses the adjusted volume for subsequent non-emergency pages. However, only your system administrator can change the volume of an
Emergency page.
» Do one of the following:
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Accessing, Sending, and Broadcasting Messages
For pages that play automatically during a call, hold the call to hear only the page.
For Pending pages, select Accept or hold the call.
Receiving Pages When You're Not in an Active Call
When you receive a page and you are not in an active call, the page immediately plays, regardless of the paging priority.
While a page plays, you can:
● Hold the page.
● End the page. This ends the page at your phone only.
● Place a new call.
Group Paging Settings
This section provides information on changing your default paging group, updating page group subscriptions, and enabling pages to play during active calls.
Note: The features described in this section require access to the Basic settings menu on the phone. If your phone requires a password to access the Basic settings menu, contact your system administrator for assistance customizing your phone.
Change the Default Paging Group
The default paging group is group 1. You can change the default paging group to any group you want. If you change your default paging group, you are automatically subscribed to the group you selected.
T
ASK
1 Navigate to Settings > Basic > Preferences > Paging/PTT Configuration > Group Paging .
2 From the Group Paging Configuration screen, select Default Group , and select a new paging group number.
When you press Paging, your phone sends pages using the new group.
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Update Paging Group Subscriptions
By default, you are subscribed to Paging Groups 1, 24, and 25. This means that you can send pages to and receive pages sent from these groups. You can change which groups you are subscribed to. However, you cannot disable your subscriptions to Paging Groups 24 and 25.
T
ASK
1 Navigate to Settings > Basic > Preferences > Paging/PTT Configuration > Group Paging .
2 From the Group Paging Configuration screen, select Group Subscriptions .
3 From the Group Subscriptions screen, select the group you want to subscribe to, and select Yes .
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Accessing, Sending, and Broadcasting Messages
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Enable Pages to Play during Active Calls
The Accept While Busy setting determines what happens when you are in a call and receive a page. This setting is disabled by default, and when disabled, the incoming page is held in a Pending state, it does not disrupt the call, and you cannot hear the page.
When you enable the Accept While Busy setting, a page interrupts calls and you hear the audio of the call and the page.
T
ASK
1 Navigate to Settings > Basic > Preferences > Paging/PTT Configuration > Group Paging .
2 From the Group Paging Configuration screen, scroll to Accept While Busy , and enable or disable the setting.
Broadcasting Messages with Push to Talk
The Push-to-Talk (PTT) feature enables you to transmit messages and listen to replies much like a walkie-talkie.
Your system administrator sets up the feature, defines up to 25 channels for PTT mode, and assigns a label to each channel that easily identifies the channel, such as All, HR Dept, Shipping Staff, or Executives. By default, you are subscribed to Channels 1, 24, and 25. This means that you can send and receive PTT broadcasts on Channels 1, 24, and 25.
Each group or channel has one of the following priorities:
● Normal By default, broadcasts sent to channels 1 to 23 are considered Normal broadcasts. If two users begin a broadcast on the same group/channel at the same time, the phone with the lower serial number continues to transmit while the other phone enters the receiving state. By default, all phones are configured to receive broadcasts sent to channel 1.
● Priority By default, broadcasts sent to channel 24 are considered Priority broadcasts. A Priority broadcast interrupts Normal broadcasts or active calls. All phones receive Priority broadcasts unless
Do Not Disturb is enabled. Phones play Priority broadcasts at the phone's current audio level.
● Emergency By default, broadcasts sent to channel 25 are considered Emergency broadcasts. An
Emergency broadcast interrupts Normal broadcasts, Priority broadcasts, and active calls and plays out at near maximum volume even if Do Not Disturb is enabled.
Send a PTT Broadcast
You can choose a channel to broadcast on before you send a PTT broadcast, or you can hold the Talk soft key to immediately begin broadcasting on Channel 1, the default channel.
While you send a broadcast, you can pick up the handset, or press the Speakerphone or Headset key, and continue speaking. You can also press the Mute key to mute your audio so that the people receiving your broadcast do not hear anything. This behavior is similar to a phone call.
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Accessing, Sending, and Broadcasting Messages
Tip: To automatically send a PTT broadcast on the default channel, press and hold Talk . After the transmitting beep, begin speaking.
T
ASK
1 Select Talk .
2 From the PTT Channels screen, select a channel.
A list is displayed with the default channel, the most recent channel you sent a broadcast on, and other channels you can broadcast on.
3 Press and hold Talk to start the broadcast.
Be sure to hold Talk throughout the entire broadcast.
A transmitting beep is played then the phone displays the channel information.
4 Begin speaking.
5 When you finish your broadcast, do one of the following:
Release Talk .
When you release Talk while sending the broadcast, the broadcast temporarily stops and enters a 10-second waiting period. During this period, the channel remains open to give others a chance to reply. At any time during the waiting period, you can resume your broadcast by pressing and holding Talk. If no one broadcasts during the waiting period, the channel closes and the broadcast ends.
Select End PTT .
After you select End PTT, you can immediately initiate another broadcast on another channel, even if the previous broadcast is in the waiting period.
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Receiving PTT Broadcasts
To receive a broadcast sent on a particular channel, you need to be subscribed to that channel.
How you receive a PTT broadcast depends on the broadcast priority, whether you are in an active call, and whether your phone is set up to receive broadcasts during active calls.
When you enable Do Not Disturb on your phone, you receive only Emergency broadcasts. Non-emergency broadcasts do not display or play on your phone.
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Listen to a PTT Broadcast during an Active Call
How you handle a broadcast when you are in an active call depends on the broadcast priority and if your phone is set up to receive a broadcast when you are in an active call.
The following occurs when you receive a broadcast during an active call:
● When your phone is set up to receive Normal broadcasts during an active call, the broadcast immediately plays. You hear both the active call and the broadcast.
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Accessing, Sending, and Broadcasting Messages
● When your phone is not set up to receive broadcasts during active calls, the broadcast is displayed as a Pending broadcast.
● When the broadcast is a Priority or Emergency broadcast, the broadcast plays immediately. You hear the active call and the broadcast.
» Do one of the following,
For broadcasts that play automatically during a call, hold the call to hear only the broadcast.
For Pending broadcasts, select Accept or hold the call.
Receiving PTT Broadcasts When Not in an Active Call
When you receive a broadcast and you are not in an active call, the broadcast immediately plays, regardless of the broadcast priority.
When you adjust the volume of a non-emergency broadcast, your phone retains the adjusted volume for all subsequent non-emergency broadcasts. However, only system administrators can adjust the volume level of an Emergency broadcast.
Reply to PTT Broadcasts
When a broadcast ends, the broadcast enters a 10-second waiting period. During this period, the channel remains open to receive or send additional broadcasts.
T
ASK
1 During the 10-second waiting period, press and hold Talk
2 Begin talking.
The broadcast is sent to all people listening on the channel.
3 When you finish talking, release Talk .
The broadcast enters another waiting period until someone broadcasts again. If no activity occurs within the waiting period, the channel closes and no more broadcasts can take place.
End PTT Broadcasts
After you end a broadcast, the channel remains open so others can respond.
» Do one of the following:
Release Talk :
The broadcast enters a waiting period, and you cannot initiate another broadcast on another channel until the waiting period ends.
Select End PTT :
The broadcast ends, and you cannot resume the broadcast by pressing and holding Talk on the same channel. You can immediately initiate another broadcast on another channel.
Push-To-Talk Settings
This section provides information on the changing your default channel, updating channel subscriptions, and enabling broadcasts to play during active calls.
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Accessing, Sending, and Broadcasting Messages
Note: The features described in this section require access to the Basic settings menu on the phone. If your phone requires a password to access the Basic settings menu, contact your system administrator for assistance customizing your phone.
Change the Default Channel
When you press and hold Talk, your broadcast automatically transmits on the default channel 1. You can change your default channel to any other channel. When you change the default channel, you are automatically subscribed to the channel you selected.
T
ASK
1 Navigate to Settings > Basic > Preferences > Paging/PTT Configuration > PTT Push to Talk .
2 From the PTT Channel Configuration screen, select Default Channel , and select the number of the channel you want to use.
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Update Channel Subscriptions
You can subscribe to any channel that has been enabled by your administrator and appears in your channels list. When you subscribe to a channel, you can send and receive PTT broadcasts on that channel.
T
ASK
1 Navigate to Settings > Basic > Preferences > Paging/PTT Configuration > PTT Push to Talk .
2 From the PTT Channel Configuration screen, select Channel Subscriptions .
3 From the Channel Subscriptions screen, select the channel you want to subscribe to, and select
Yes .
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Enable PTT Broadcasts to Play During Active Calls
The Accept While Busy setting determines what happens when you are in a call and receive a PTT broadcast. The default setting is disabled by default, and when disabled, your phone does not play broadcasts while you are in a call, but holds them in a Pending state instead. When you enable the Accept
While Busy setting, a PTT broadcast interrupts active calls and you hear the audio of the call and the broadcast.
T
ASK
1 Navigate to Settings > Basic > Preferences > Paging/PTT Configuration > PTT Push to Talk .
2 From the PTT Channel Configuration screen, select Accept While Busy , and select Enable .
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Phone Applications
VVX phones can support optional applications configured by your system administrator. Ask your system administrator if your phone supports any of the applications discussed in this section.
Note: Some of the features described in this section require access to the Basic settings menu on the phone. If your phone requires a password to access the Basic settings menu, contact your system administrator for assistance customizing your phone.
Using the Calendar
When your VVX phone is configured to connect to Microsoft Exchange Server, you can view and join meetings scheduled in your Microsoft Outlook application from your phone.
Open the Calendar
You can access the calendar on your phone to view and join your meetings for the day.
» Select Calendar from the Home screen or navigate to Settings > Features > Calendar .
The calendar displays your meetings for the day, which is Day view.
Note: If you do not see the Calendar icon on the Home screen or the Calendar does not display when selected, it is possible your login credentials are incorrect or the Calendar is not connected.
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Check the Status of the Calendar
Navigate Day View
In Day view, you can see your scheduled meetings for the day, and you can navigate to a previous or upcoming day.
» Do one of the following:
To view the previous day, select Previous or tap .
To view an upcoming day, select Next or tap .
To view a meeting, use the arrow keys to select a meeting or tap the meeting.
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Phone Applications
Navigate to Other Views
From Day view, you can also access other calendar views: Month and Meeting view. Note that month view is not available on VVX 201 phones.
» Do one of the following:
Select Month or tap to access Month view.
Select a meeting to display Meeting view.
Navigate Month View
Month view displays all the days in the month, with a dot next to the days that have meetings. The current day is displayed in a darker color, and days you select display in gray.
From Month view, you can select a date to view meetings for that day, and you can also view meetings for previous and upcoming months.
Month view is not available on VVX 201 phones.
» Do one of the following:
To view the previous month, select Previous or tap .
To view an upcoming month, select Next or tap .
To view meetings, use the arrow keys to select a day or tap a day.
Display Meeting View
Meeting view displays the details for a chosen meeting. From Meeting view, you can view the meeting's start and end time, location, organizer, required attendees, and meeting description; view meeting numbers that you can call to join meetings; and join meetings.
» Do one of the following:
From Day view, select a meeting.
From Month view, select a date and select a meeting.
Return to Day View
Day view is the default Calendar view. You can return to Day view from Month or Meeting view.
» Select Exit or tap .
Meeting Reminders
By default, your phone displays a meeting reminder 15 minutes before a meeting starts. Every minute before the meeting starts, the phone emits an alert tone and updates the meeting timer. If a meeting starts and you have not joined the meeting, the reminder indicates that the meeting is overdue.
Note: If you have enabled meeting reminders, but your phone is not displaying them, make sure that your login credentials are correct.
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Phone Applications
Manage Meeting Reminders
From the reminder, you can join a meeting, view meeting details, snooze the reminder to temporarily remove the reminder from the screen, and dismiss the reminder to permanently remove the reminder from the screen and stop all future reminders for the meeting. The following figure shows a meeting reminder.
Figure 1: Meeting reminder on VVX 500 series phones
» Do one of the following:
Select Join to join the meeting.
Select Detail to view information for the meeting.
Select Snooze to temporarily remove the meeting reminder from your screen for one minute.
Select Dismiss to permanently remove the reminder for this meeting.
Choose a Meeting Reminder Type
You can choose to have the following types of meeting reminders on your phone:
● Silent The meeting reminder is displayed on your phone and no alert tone plays.
● Audible Once An alert tone plays the first time a meeting reminder is displayed, but does not play for additional reminders for the meeting.
● Audible Always An alert tone plays each time a meeting reminder is displayed on your phone.
T
ASK
1 Navigate to Settings > Basic > Preferences > Calendar Settings > Reminder Settings .
2 From the Reminder Settings screen, select Reminder Type , and choose a type.
Choose an Alert Tone
You can also choose the alert tone that plays for meeting reminders.
T
ASK
1 Navigate to Settings > Basic > Preferences > Calendar Settings .
2 From the Calendar Settings screen, select Alert Tone .
3 Choose an alert tone and tap Play to hear the tone.
Disable Meeting Reminders
Meeting reminders are enabled on your phone by default. When enabled, your phone displays reminders for all meetings. You can choose to disable meeting reminders so they do not display on your phone for any meetings.
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Phone Applications
T
ASK
1 Navigate to Settings > Basic > Preferences > Calendar Settings > Reminder Settings .
2 From the Reminder Settings screen, select Reminder > Disable .
Joining Calendar Meetings
You can join any meeting from the calendar or from meeting reminders using the meeting number.
Join Meetings from the Calendar
You can join meetings from the Calendar from Meeting view.
T
ASK
1 From Day view, select the meeting.
2 In Meeting view, select Dial .
Join a Meeting from a Meeting Reminder
You can join a meeting from the meeting reminder when it displays before a meeting.
» Select the meeting number that is displayed in the reminder.
Join a Meeting with an Alternate Number
If the meeting organizer has provided alternate numbers you can use to join the meeting, you can choose to view and use alternate numbers to join the meeting.
» Do one of the following:
From Meeting view, select More Actions and choose a number.
From the meeting reminder, select Details > More Actions , and select a number.
Join Skype for Business Meetings from the Calendar
You can join Skype for Business meetings from the Calendar either from meeting reminders or Meeting view.
T
ASK
1 From Day view, select the meeting.
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2 In Meeting view, select Join , as shown next.
Phone Applications
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Skype for Business Conference Calls
Navigating the Browsers
VVX phones support the following types of browsers:
● Idle Browser Displays non-interactive web content
● Web Browser Enables you to search and navigate web pages
The Idle Browser shows non-interactive web content on the Lines screen that displays when your phone doesn't have any calls in progress. Your system administrator determines what displays on the Idle Browser for your phone.
The Web Browser is an interactive browser that you can use to search the Internet and view web pages.
From the Web Browser, you can select hyperlinks to view more web pages, enter information into text boxes, and scroll through web pages. There are scrolling indicators on the screen that indicate your position on the web page.
Ask your system administrator if the Idle and Web browsers are available on your phone.
View the Idle Browser
When your phone is idle, you can view an Idle Browser when you switch between the Home and Lines screens. To see the Idle Browser, you need to enable the screen saver.
» When your phone is not in a call, press .
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Open the Web Browser
When you open the Web Browser, a toolbar with navigation and editing soft keys display for three seconds along the bottom of the screen, as shown next. You can use the navigation and editing soft keys to navigate between web pages and enter information into text boxes in the Web Browser.
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Figure 2: Navigation bar in the Web Browser
» From the Home screen, select Applications .
Browser Navigation Soft Keys
The navigation soft keys in the Web Browser enable you to view previous web pages, refresh the current page, return to the browser's Home page, or return to your phone's Home screen. The following table lists the navigation soft keys that display in the Web Browser.
Navigating the Web Browser
Icon Action
Returns to the previous web page.
Refreshes the current web page.
Returns to the browser's home page.
Displays the toolbar permanently so it does not hide every three seconds.
Enables the toolbar to hide every three seconds. To display a hidden toolbar, you have to press the touchscreen until the toolbar displays. (VVX 500/501, and 600/601 phones)
Exits the Web Browser and returns to the phone's Home screen.
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Phone Settings
This section explains how to customize your phone so that it is unique to you. Basic customizations include changing the time and date format and updating the screen brightness. You can also set up a screen saver or use your phone as a digital picture frame.
Password Required to Customize Your Phone
Many of the features on your phone can be enabled or customized from the Basic settings menu. If your system administrator has set up your phone to require a password to access the Basic settings menu, you cannot customize your phone without the permission of your system administrator. Contact your system administrator for assistance enabling or customizing your phone's features.
Set the Language
Your phone supports several languages that you can choose to display. Check with your system administrator to find out which languages are supported on your phone.
T
ASK
1 Navigate to Settings > Basic > Preferences > Language .
2 From the Language screen, select a language.
The language on your phone updates automatically.
Change the Time and Date Format
You can customize the time and date by choosing between a variety of time and date formats, including options to display the day, month, or year.
The time and date display in the status bar. When your phone cannot obtain a time and date, the time and date display flashes. If this happens, or if the time and date are incorrect, contact your system administrator.
The following figure shows the default format for the time and date.
T
ASK
1 Navigate to Settings > Basic > Preferences > Time & Date .
2 From the Time & Date screen, do one of the following:
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Select Clock Date to change the date format.
Select Clock Time to change the time format.
Select Clock Order to change the order of the time and date display (not available on VVX 201 phones).
3 From the Clock Date , Clock Time , or Clock Order screen, select the format you want.
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Disable the Time and Date Display
You can turn off the time and date display so that they do not display at all.
T
ASK
1 Navigate to Settings > Basic > Preferences > Time & Date .
2 From the Time & Date screen, select Disable to turn off the time and date display.
Backlight Intensity and Timeout
Your phone's backlight has the following components:
● Backlight Intensity The brightness of the screen during phone activity and inactivity.
● Backlight Timeout The number of seconds the phone is inactive before the backlight dims to its
Backlight Idle intensity. The backlight timeout period begins after your last key press or the last phone event, such as an incoming call.
Backlight Intensity includes the following settings you can choose from:
● Backlight On The brightness of the screen when there is phone activity.
● Backlight Idle The brightness of the screen when there is no phone activity.
● Maximum Intensity The brightness scale that applies to both Backlight On and Backlight Idle intensities.
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Changing the Backlight Intensity
Features for Vision-Impaired and Blind Users
Set the Backlight Intensity
You can change the Backlight On intensity and the Backlight Idle intensity separately, and you can choose a high, medium, or low intensity, or turn off the backlight entirely. When you change the Maximum Intensity, you modify the entire backlight intensity scale. For example, if you decrease the Maximum Intensity, the low, medium, and high levels for both Backlight On and Backlight Idle intensities decrease.
T
ASK
1 Navigate to Settings > Basic > Backlight Intensity .
2 From the Backlight Intensity screen, select Backlight On Intensity .
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Phone Settings
3 From the Backlight On Intensity screen, select the intensity you want, and select Back .
The default is High.
4 From the Backlight Intensity screen, select Backlight Idle Intensity .
5 From the Backlight Idle Intensity screen, select the intensity you want, and select Back .
The default is Low.
6 From the Backlight Intensity screen, select Maximum Intensity .
7 From the Maximum Intensity screen, select Up or Down , or drag your finger along the slider, to increase or decrease the maximum intensity.
Set the Backlight Timeout
The backlight automatically turns on with any phone activity. By setting the Backlight Timeout, you can determine how long the phone should be idle before the backlight dims to its Backlight Idle intensity. By default, the backlight dims after the phone is idle for 40 seconds.
T
ASK
1 Navigate to Settings > Basic > Backlight Timeout .
2 From the Backlight Timeout screen, select the number of seconds the phone is idle before the backlight dims.
The default is 40 seconds.
Changing Your Background
By default, your screen displays a white background that is named Default. You can change the background picture that is displayed on your phone to any image set up by your system administrator. If no background images are set up, only the Default is available.
You can also add personal photos on your phone using the Web Configuration Utility or a USB flash drive.
This feature is not available on VVX 201 phones. Check with your system administrator to find out if this feature is available on your phone.
Change the Background Picture
If your system administrator has pre-loaded your phone with background pictures or you have added personal photos onto the phone, you can choose to display a background other than the default.
T
ASK
1 Navigate to Settings > Basic > Preferences > Background .
Depending how your system is set up, you might have to navigate to Settings > Basic >
Preferences > Background > Select Background . The Select Background screen is displayed instead.
2 Select a background image, if available.
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ELATED INFORMATION
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Adding Personal Photos as Your Background
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Phone Settings
Adding Personal Photos as Your Background
You can upload a personal photo to use as your background using the Web Configuration Utility or using a
USB flash drive. When you set one of your pictures as the background picture, the picture is displayed as
Local File in the Backgrounds list.
Keep in mind the following when you use a personal photo as the background image:
● Progressive or multiscan JPEG images are not supported.
● The phone screen sizes vary by phone:
● VVX 300 series and 400 series phone screens are 220 x 108 pixels
● VVX 500 series phone screens are 320 x 240 pixels
● VVX 600 series phone screens are 480 x 272 pixels.
● Smaller images are centered and surrounded with black space.
● Larger images are scaled proportionally to fit the screen.
● Horizontal or vertical black bars are added to preserve the original aspect ratio.
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Use Your Phone as a Digital Picture Frame
Add a Background Using the Web Configuration Utility
You can add one or multiple images for your phone background using the Web Configuration Utility.
Note: On Polycom phones with UC Software 5.1.1 or later and registered with Skype for Business Server, access to the Web Configuration Utility is disabled by default as a security precaution. Contact your system administrator for help enabling the Web Configuration Utility.
T
ASK
1 Find you phone’s IP address by navigating to Settings > Status > Platform > Phone .
2 Enter your phone's IP address into the web browser on your computer.
3 Select User , and enter your assigned password or the default ( 123 ) password.
4 From the menu bar, select Preferences > Background .
5 Click + Add a new background image .
6 Click Select a file from PC/Desktop , and click Choose File for Phone Image .
7 Choose your picture file, and click Open .
8 Click Save .
The file is added to the list of available backgrounds.
9 On your phone, navigate to Settings > Basic > Preferences > Background .
10 Select your background image.
The image is displayed as your background.
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Phone Settings
Use a USB Flash Drive to Add a Background
You can add personal photos as your background using a USB flash drive on VVX 401/411, 500/501, and
600/601 phones. Before you can set a picture on your USB flash drive as the background picture, make sure the picture is on a USB flash drive and is not in a folder on the drive.
Note: If your phone does not detect the USB flash drive when you attach it to your phone, the USB port on your phone may be disabled. Contact your system administrator.
T
ASK
1 Attach a USB flash drive to the USB port on your phone.
2 Navigate to Settings > Features > Removable Storage Media > Picture Frame .
Your pictures display, one-by-one.
3 Tap the arrow keys to find your picture, and then tap .
The picture you selected is displayed on the Home and Lines screens.
Note: If your pictures on the flash drive are in a subfolder and not in the root directory, the phone displays a message stating that there are no available photos. Make sure the picture you want to display on your phone is not in a subfolder on the flash drive.
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Reset Your Background
You can reset your background to display the default image.
T
ASK
1 Navigate to Settings > Basic > Preferences > Background .
2 From the Background screen, select Default .
Customizing Line Keys
On VVX 300, 400, 500 and 600 series business media phones, you can customize the line keys that display on the Lines screen in the following ways:
● Set a transparent background to show for line keys
● Choose the number of columns that display
● Assign a specific contact to a line on the phone or expansion module
● Display only your line registration on the Lines screen
● Insert an empty line between line keys
● Clear a contact from a line key or delete a line key
● Reset all custom line keys
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Phone Settings
This feature is not available on VVX 201 phones. Check with your system administrator to find out if this feature is supported on your phone.
Customize the Columns on the Lines Screen
When you add contacts or favorites to line keys on the Lines screen, the contacts display in columns. On
VVX 500/501 and 600/601 phones, you can control how many columns of line keys display on the Lines screen. By default, the phone displays the maximum number of columns and line keys. The following are the maximum line keys and columns that display on each phone:
● VVX 500/501: 3 columns with 12 line keys
● VVX 600/601: 4 columns with 16 line keys
T
ASK
1 Navigate to Settings > Basic > Preferences > Idle Screen Settings .
2 Select Columns , enter the number of columns you want to display.
For VVX 500/501, enter a number between 1-3; For VVX 600/601, enter a number between 1-4.
3 Press Save .
Enable Transparent Line Keys
By default, your phone displays line keys with a background. If you have a background picture set on your
VVX phone, the background is partially or fully covered depending on the number of line keys you have.
On VVX 500/501 and 600/601 phones, you can change line keys to have a transparent background that enables you to fully see the background you set for your phone.
T
ASK
1 Navigate to Settings > Basic > Preferences > Idle Screen Settings .
2 On the Idle Screen Settings screen, select Transparent Lines , and select Enabled .
The line keys are displayed without a background, as shown next.
Show Only Your Line Registration
By default, your line registration and any Skype for Business contacts or favorites you add on the phone display on the Lines screen. You can choose to set your phone to only display your line registration on the
Lines screen. If you have a VVX Expansion Module connected to your phone, your contacts and favorites are moved onto the expansion module.
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Phone Settings
T
ASK
1 Navigate to Settings > Basic > Preferences > Idle Screen Settings .
2 Select Show only registration and select Enabled .
Enable Line Key Customization
When you are signed into Skype for Business on your VVX phone, you can enable the Line Key
Customization feature and choose which contacts are assigned to which line keys on the phone or VVX
Expansion Module.
T
ASK
1 Navigate to Settings > Basic > Line Key Customization .
2 Select Customize Line Keys: Disabled then select Enabled .
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ELATED INFORMATION
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Assign Skype for Business Contacts to Line Keys
Assign Skype for Business Contacts to VVX Expansion Modules
Insert an Empty Line Key
By default, the phone inserts new or empty lines below previously added lines. If you want to place space between line keys, you can insert an empty line key above or below other line keys on the phone or expansion module. When you insert an empty line, all following line keys are moved down a line, and the last contact is removed from the Lines screen.
T
ASK
1 Navigate to Settings > Basic > Line Key Customization .
2 Choose one of the following:
Select Phone Line Keys .
Select Expansion Module Line Keys .
3 Select a line then select Insert .
By default, the new line is inserted above the selected line.
4 Select Below to move the line below the selected line.
Clear a Line Key
You can clear a contact from a line so that the line is blank. Clearing a contact does not change the position of other contacts.
T
ASK
1 Navigate to Settings > Basic > Line Key Customization .
2 Choose one of the following:
Select Phone Line Keys
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Phone Settings
Select Expansion Module Line Keys .
3 Select a line and press Clear .
Delete a Line Key
Instead of clearing a line key, you can delete a contact and the assigned line key. When you delete a line key, all line keys below move up one line.
When you delete a contact from the Skype for Business client on your computer, the contact is removed from the line key, but the line key is not deleted from the phone.
T
ASK
1 Navigate to Settings > Basic > Line Key Customization .
2 Choose one of the following:
Select Phone Line Keys .
Select Expansion Module Line Keys .
3 Select a line and press Delete .
Reset Customized Line Keys
If for some reason you need to reset all of the customized line keys you set, you can reset the line keys on your phone and expansion module.
T
ASK
1 Navigate to Settings > Basic > Line Key Customization .
2 Choose one of the following:
Select Phone Line Keys .
Select Expansion Module Line Keys .
3 Select Reset Customization .
Screen Savers
Another way to personalize your phone is to enable a screen saver that can either show default pictures stored on your phone, the idle browser, or pictures stored on a USB flash drive. Ask your system administrator if this feature is available on your phone.
Enable Screen Savers
The screen saver automatically starts each time your phone is idle for a certain amount of time. When you enable the screen saver, you can choose to have your phone either display default photos stored on the phone, or the idle browser.
You can stop the screen saver at any time by pressing any key or touching the screen. When your phone is idle again for a specified period of time, the screen saver starts again.
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Phone Settings
T
ASK
1 Navigate to Settings > Basic > Preferences > Screen Saver .
2 From the Screen Saver screen, select Screen Saver and select Enabled .
3 Select Wait Time and enter the number of minutes the phone can wait after no activity before displaying the screen saver.
You can enter any time between one and 9999 minutes. The default time is 15 minutes.
4 Select Type and select either Default or Idle Browser .
5 Press Save .
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ELATED INFORMATION
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Use Personal Photos as Screen Savers
On VVX 401/411, 500/501, and 600/601 phones, you can enable your phone to display your personal photos as a screen saver. To set up a screen saver of your pictures, you need to set up certain screen saver settings, place your pictures on a USB flash drive, and attach the USB flash drive to the phone.
The pictures you use must have the following file type and size properties:
● File type: BMP, JPEG, or PNG
● Maximum size: 9999 x 9999 pixels
The phone can only display the photos as your screen saver when the USB flash drive is attached to the phone.
You can set up your phone to use a single picture to display or have all pictures display in slide-show style.
This is an alternative to setting up a screen saver, and it automatically starts each time your phone is idle a certain amount of time.
T
ASK
1 Place one or more pictures on a USB flash drive, either in the root directory or in a folder.
2 Attach the USB flash drive to your phone.
The USB icon is displayed on the status bar.
3 Navigate to Settings > Basic > Preferences > Picture Frame .
4 From the Picture Frame screen, select Folder , and enter the name of the folder you placed your images in on the USB flash drive.
If you did not place the pictures in a folder, but placed them in the root directory instead, do not enter a folder name.
5 Select Time Per Image , and enter the number of seconds you want each picture to display.
You can enter a minimum of 3 seconds and a maximum of 300 seconds. The default is 5 seconds.
6 Select Save .
If the message “No pictures found” displays after you select Save , there are no pictures in the folder you specified or in the root directory. Go back and make sure the information you entered is correct.
7 Navigate to Settings > Basic > Preferences > Screen Saver .
8 From the Screen Saver screen, select Screen Saver , and select Enabled .
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Phone Settings
9 Select Wait Time , and enter the number of minutes the phone should wait, after no activity, before displaying the screen saver.
You can enter any time between one minute and of 9999 minutes. The default is 15 minutes.
10 Select Save .
Your phone displays the screen saver after the number of minutes you specified in the Wait Time field.
Note: If your phone does not detect the USB flash drive when you attach it to your phone, the USB port on your phone may be disabled. Contact your system administrator.
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ELATED INFORMATION
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Overview of Phone Hardware and Keys
Use Your Phone as a Digital Picture Frame
Disable the Screen Saver
You can stop a screen saver at any time by touching the screen. After your phone is idle for the specified period of time, the screen saver starts again.
You can disable a screen saver—prevent it from starting, even if your phone has been idle for the specified period of time—by doing the following:
● Removing the USB flash drive. The screen saver does not display until you attach the USB flash drive again, and your phone is idle for the period of time you specified.
● Disabling the Screen Saver setting. When you disable the setting, the screen saver does not display, even though the USB flash drive is still attached.
T
ASK
1 Navigate to Settings > Basic > Preferences > Screen Saver .
2 From the Screen Saver screen, select Screen Saver , and select Disabled .
3 Select Save .
Use Your Phone as a Digital Picture Frame
On VVX 401/411, 500/501, and 600/601 phones, you can use the Picture Frame feature to view pictures stored on your USB flash drive at any time without setting up a screen saver. You can display your pictures as thumbnails, one-by-one as a slide show, or display just one picture.
Before you can display your pictures, confirm that your pictures are on the USB flash drive, and that the
USB flash drive is attached to your phone.
Note: If your phone does not detect the USB flash drive when you attach it to your phone, the USB port on your phone may be disabled. Contact your system administrator.
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Phone Settings
» Select Settings > Features > Removable Storage Media > Picture Frame .
Your pictures display one-by-one, like a slide show, and navigation icons display beneath your pictures, as shown next.
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ELATED INFORMATION
:
Adding Personal Photos as Your Background
Use Personal Photos as Screen Savers
Overview of Phone Hardware and Keys
Picture Frame Tasks
Use the icons in the following table to perform actions in the Picture Frame.
Selecting Icons to Display Your Pictures
Icons Action
View thumbnails of your pictures.
View the previous picture.
View the next picture.
Pause and display the current picture only.
Starts the display of pictures one-by-one again.
Stop displaying the pictures. The pictures do not display again until you access the Picture Frame feature (unless you have a screen saver enabled).
Set the picture that currently displays as the background picture for your phone.
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Phone Settings
Using Power-Saving Mode
By default, your phone is set up with a power-saving mode that turns off the screen to conserve energy. Your phone enters power-saving mode after it has been idle for a certain period of time. You can configure the period of time that the phone is idle before the screen turns off. You can configure different idle timeouts for office hours and off hours, such as evenings and weekends.
During off hours, the message “Off Hours Mode” scrolls on the status bar. Your phone exits power-saving mode if a phone event occurs—for example, if the phone has an incoming call or message, or you press a key or tap the screen. If a screen saver is enabled on your phone, power-saving mode still occurs.
You can update the following power-saving settings:
● Office Hours When you start work and how long you're in the office each day.
● Timeouts The period of time the phone should be idle before the screen turns off.
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Change Your Office Hours
When you update your office hours, you specify when you start and how long you work each day. After your work hours, the phone is idle and goes into power-saving mode.
T
ASK
1 Navigate to Settings > Basic > Power Saving > Office Hours > Start Hour .
2 From the Start Hour screen, select a day of the week.
3 Enter a start time using the 24-hour clock.
You can enter a start time from 0 to 23.
4 Select Save .
5 From the Office Hours screen, select Duration .
6 From the Duration screen, select a day of the week.
7 Enter a duration of 0 to 12 hours per day.
8 Select Save .
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Change Timeouts
You can update the period of time the phone is idle before the screen turns off. You can specify different timeouts for office hours (Office Hours Idle Timeout) and non-office hours (Off Hours Idle Timeout). By default, the Office Hours Idle Timeout is much longer than the Off Hours Idle Timeout.
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Phone Settings
You can also specify a separate timeout period that applies after you press a key or tap the screen. This is called the User Input Idle Timeout. You can choose to set a higher User Input Idle Timeout than the Office
Hours and Off Hours Idle Timeouts so that when you're actively using the phone, power-saving mode doesn't initiate as often.
Tip: If you press a key or tap the screen, the idle timeout period that applies (User Input Idle Timeout or
Office Hours/Off Hours Idle Timeout) is the timeout with the highest value.
T
ASK
1 Navigate to Settings > Basic > Power Saving > Timeouts .
2 Select Office Hours Idle Timeout , and enter the number of minutes the phone should wait, during office hours, before starting power-saving mode.
Enter a number between 1 minute and 600 minutes. The default is 10 minutes.
3 Select Off Hours Idle Timeout , and enter the number of minutes the phone should wait, during off-hours, before starting power-saving mode.
Enter a number between 1 minute and 10 minutes. The default is 1 minute.
4 Select User Input Idle Timeout , and enter the number of minutes the phone should wait after a key press or screen select before starting power-saving mode.
Enter a number between 1 minute and 10 minutes. The default is 10 minutes.
5 Select Save .
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ELATED INFORMATION
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Changing Audio Settings
You control certain audio settings on your phone, including the ringtone for incoming calls from all contacts or a specific contact, where call notifications play, and the volume or the ringtone or call audio.
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Features for Hearing-Impaired Users
Change Incoming Call Notifications
You can choose whether you hear sound effects—all phone sounds except call audio—from the handset, headset, speaker, or the active audio device you set. For example, you can configure your phone to ring on your headset instead of the speaker. By default, you hear all sound effects from the speaker.
T
ASK
1 Navigate to Settings > Basic > Preferences > Audible Ringer .
2 From the Audible Ringer screen, select a location to hear sound effects.
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Phone Settings
Set a Ringtone for Incoming Calls
A simple way to personalize your phone is to change your phone's ringtone. You can pick unique ringtones for the different lines on your phone. The default ringtone is Low Trill.
T
ASK
1 Navigate to Settings > Basic > Ring Type .
2 When there are multiple lines on your phone, select a line.
3 From the Ring Type screen, select a ringtone.
4 Select Play to hear the ringtone.
Set a Ringtone for Individual Contacts
You can select unique ringtones for various contacts in your directory. This helps you quickly identify callers as your phone rings.
T
ASK
1 From your Contact Directory , select a contact.
2 From the Contact Information screen, select Edit or tap .
3 From the Edit Contact screen, select Ring Type and select a ringtone.
4 Select Play to hear the ringtone.
5 From the Edit Contact screen, select Save .
Change the Volume
You can increase the volume of your ringtone and the audio during a call.
» Press one of the Volume keys to increase or decrease the audio.
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ELATED INFORMATION
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Features for Hearing-Impaired Users
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Phone Accessories and Computer
Applications
This section describes accessories and applications that you can use to extend your phone's capabilities.
Your phone may not support all of the accessories or applications described in this section. Check with your system administrator to find out which of these applications or accessories are available on your phone.
Note: Some of the features described in this section require access to the Basic settings menu on the phone. If your phone requires a password to access the Basic settings menu, contact your system administrator for assistance customizing your phone.
Using a Headset with Your Phone
You can connect a headset to your VVX phone and use the headset to place and answer calls, handle all calls using a headset, and use electronic hookswitch (EHS).
You can connect an analog headset to all VVX phones or a USB headset to VVX 401/411, 500/501, and
600/601 phones. You can also pair and connect a Bluetooth headset with your VVX 600/601 phone.
See Feature Profile 37477: Using Headsets with Polycom Phones on Polycom Support for a list of compatible headsets.
Note: For information on your headset's features, as well as how to sync your headset with your phone, see your headset's documentation.
Connecting a Headset
For setup information on how to connect a headset to your phone, see the Quick Start Guide for your phone on the Business Media Phones Support page.
Your phone does the following when connected to analog and USB headsets:
● When an analog headset is connected and in use, the headset key glows green. Note that the headset key does not glow on VVX 201 phones.
● When an USB headset is connected and in use, the headset key glows blue.
● When both an analog and USB headset are connected, the USB headset is used automatically for all calls.
● When two USB headsets are connected, the headset you connected first is used automatically for all calls.
After you connect a headset to your phone, you can set up your phone to use the headset automatically when answering and placing calls.
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Phone Accessories and Computer Applications
Note: If your phone does not detect the USB headset when you attach it to your phone, the USB port on your phone may be disabled. Contact your system administrator.
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Use Your Headset for All Calls
Use Your Headset for All Calls
You can set up your phone so that all incoming and outgoing calls automatically use your headset. To use this feature, you must enable and activate Headset Memory Mode.
T
ASK
1 Navigate to Settings > Basic > Preferences > Headset > Headset Memory .
2 From the Headset Memory Mode screen, select Enabled .
3 Press the headset key twice.
The headset key flashes to indicate that Headset Memory Mode is now activated. All calls placed or answered on your phone use your headset automatically.
Note: If you or your contacts experience audio or echo issues during calls, such as feedback of your voice or of their own voice, you need to enable echo cancellation on your phone.
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ELATED INFORMATION
:
Switch among the Handset, Headset, and Speakerphone
Troubleshoot Audio and Echo Issues
Features for Hearing-Impaired Users
Features for Mobility-Impaired Users
Controlling Your Phone with Polycom Desktop Connector
Reactivate Headset Memory Mode
Switching to the speakerphone or the handset deactivates Headset Memory Mode.
» Press the headset key twice.
Using Electronic Hookswitch
When you use a headset that supports electronic hookswitch (EHS), you can place, answer, and end calls by using the controls on your headset. To use EHS, you need a headset that includes a serial control
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Phone Accessories and Computer Applications interface in addition to the standard analog headset jack (RJ-9) interface. The serial control interface requires an EHS adapter that you can purchase from your headset manufacturer.
Headsets that support EHS include a base unit that connects to your phone. The headset connects to the base unit wirelessly, which enables you to use your headset even if you're some distance away from your phone. Typically, you can work wirelessly up to 300 feet (91 meters) from your phone and still use the EHS controls. Check with your headset's user guide for the precise range restrictions.
See Feature Profile 37477: Using Headsets with Polycom Phones on Polycom Support for a list of compatible headsets.
Setting the Headset Base Unit Options
Before you connect your headset to your phone and use EHS, you need to set the following options for your specific headset model:
● For Jabra headsets, change the headset mode to DHSG on the headset base unit. For details, refer to your headset documentation or contact Jabra support.
● For Plantronics headsets, change the coarse receive level to 3 and the transmit level to B on the headset base unit. For details, refer to the guide that comes with your headset.
● For Sennheiser headsets, set the first DIP switch labeled 1 (DHSG) to the down position on the back of the headset base unit. For additional details, see your headset's documentation or contact
Sennheiser support.
Enable Electronic Hookswitch
After you set the base unit options for your headset and connect your headset to your phone, you can enable
EHS.
T
ASK
1 Connect your headset and EHS adapter to your phone.
See the Quick Start Guide for your phone on Polycom Voice Support for information on connecting a headset to your phone.
2 Navigate to Settings > Basic > Preferences > Headset > Hookswitch Mode .
3 Select one of the below modes for your specific headset:
Choose Jabra if an EHS-compatible Jabra headset is attached with an EHS cable or adapter.
Choose Plantronics if an EHS-compatible Plantronics headset is attached with an EHS cable or adapter.
Choose Sennheiser if an EHS-compatible Sennheiser headset is attached with an EHS cable or adapter. If your phone does not have a menu selection for Sennheiser, select Jabra instead.
Choose Regular Mode (default) if another headset is attached.
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ELATED INFORMATION
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Features for Hearing-Impaired Users
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Phone Accessories and Computer Applications
Change the Headset Mode
Headsets that come with a docking station have two modes: soft phone and desk phone mode. In order for you to control your phone using your headset, your headset must be in soft phone mode. If you cannot operate the phone from your headset, it is possible your headset is in desk phone mode.
» Press and hold the headset hookswitch until you hear a sound or message on the headset.
Controlling Calls with Electronic Hookswitch
After you have followed the procedures for connecting your headset and enabled EHS, you can use the controls on your headset to answer, mute, and end calls. If supported on your headset, you can also place calls on hold. See your headset's user documentation for information on controlling calls from your headset.
When you are in an active call and you receive an incoming call, you cannot use the hookswitch control on your headset to place the active call on hold and answer the incoming call. Pressing the hookswitch control on the headset ends the active call and answers the incoming call. To place the existing call on hold and answer the incoming call, answer the call on your phone.
Disconnect Your Headset
If you want to disconnect or change your headset, you need to properly detach your headset from your phone.
T
ASK
1 Navigate to Settings > Basic > Preferences > Headset > Hookswitch Mode .
2 Select Regular Mode .
3 Remove the EHS adapter from the serial port on the back of the phone.
Using Bluetooth Headsets with VVX 600 Phones
VVX 600/601 phones support Bluetooth headsets as well as analog and USB headsets. If your system administrator has enabled Bluetooth capability for your phone, you can use a Bluetooth headset to handle calls. When a Bluetooth headset is connected and in use, the headset key glows blue. If you have multiple types of headsets connected to your phone, the Bluetooth headset is used automatically for all calls.
This section provides you with information on how to enable Bluetooth on your VVX 600/601, how to pair and connect your Bluetooth headset, how to use your Bluetooth headset with your phone, and how to disconnect and remove your headset.
Enable Bluetooth and Connect a Headset
In order to use a Bluetooth headset with your phone, you need to enable Bluetooth, pair your headset, and connect your Bluetooth device to your phone. You can pair up to four Bluetooth headsets with your phone; however, you can connect only one headset at a time.
The following instructions are intended as a guide, and do not apply to all Bluetooth devices. You can usually find instructions for your headset on the device manufacturer's web site.
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Phone Accessories and Computer Applications
T
ASK
1 Navigate to Settings > Basic > Bluetooth Settings > Bluetooth Radio .
The Bluetooth Radio screen is displayed.
2 Tap On .
The Bluetooth icon is displayed in the status bar. After the icon displays, you can pair and connect your Bluetooth headset.
3 Turn your Bluetooth headset on and place the headset in Discovery mode.
Refer to your headset documentation for information on how to place your headset in discovery mode.
4 Navigate to Settings > Basic > Bluetooth Settings > Manage BT Headsets .
5 Tap Scan to find your headset.
All nearby devices in discovery mode are added to the list, and the Bluetooth icon is displayed next to each unpaired headset.
6 Select your headset and tap Add to begin the pairing process.
After your headset is added, the Bluetooth Available icon is displayed.
7 Select your headset and select Connect .
The Bluetooth Headset icon is displayed next to your headset after the headset is paired and connected. The Bluetooth Headset icon is also displayed in the status bar. If you select the icon, the
Bluetooth Settings screen is displayed.
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Managing Calls with Your Bluetooth Headset
When your Bluetooth headset is turned on, paired, and connected with your phone, you can perform the following tasks:
● Use the headset to handle calls, including muting and adjusting the call volume.
● Initiate and end calls on your headset by pressing the Headset key , or using a control on the headset.
● Switch to handset or speakerphone mode during a headset call by picking up the handset or pressing the Speakerphone key .
When you turn the headset off, the headset is no longer connected but remains paired to your phone. When you turn the headset back on, the headset is reconnected.
Disconnect and Remove Your Bluetooth Headset
You can disconnect your headset from your phone, but still keep it paired. When you disconnect a headset, it remains paired so you can easily connect it to your phone again.
You can also remove your headset so that it is no longer paired or connected. When you remove your headset, it won't display in the Manage BT Headsets screen. To connect it back to your phone, you'll need to scan for the device, add it, and connect it again.
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Phone Accessories and Computer Applications
T
ASK
1 Navigate to Settings > Basic > Bluetooth Settings > Manage BT Headsets .
2 From the Manage BT Headsets screen, select your headset, and select Disconnect.
Your headset remains paired to your phone but is no longer connected.
3 Select your headset, and select Remove .
Your headset is removed from the list and is no longer paired or connected with your phone.
Tip: You can quickly disconnect your headset by turning your headset off. When you turn it off, the message “Headset removed” is displayed. When you turn your headset back on, the headset is connected again.
Controlling Your Phone with Polycom Desktop
Connector
The Polycom Desktop Connector (PDC) enables you to use your computer mouse and keyboard to navigate and enter information on your phone. The PDC is compatible with any language your phone and computer supports. Contact your system administrator to find out if your phone supports the PDC.
This feature is not available on VVX 201 phones. Check with your system administrator to find out if this feature is available on your phone.
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Enter Text in a Different Language
Features for Mobility-Impaired Users
Use Your Headset for All Calls
Setting Up and Enabling the Polycom Desktop Connector
Before you can enable and use the PDC, you need to download the PDC application from the Polycom
Voice Applications website, install the application on your computer, and activate PDC on your phone.
To enable the PDC, you need to enter your computer access credentials to the phone. You can provide this information to your phone using one of two methods: Direct or Indirect. The method you use depends on how your phone and computer are set up.
After you install the software, you need to make changes to your phone to establish a connection to your computer and provide an exception to your firewall or anti-virus software to unblock the PDC program.
Use the Direct Method
If your phone and computer are connected using an Ethernet cable, use the direct method to enable the
PDC. Using this method, your phone automatically detects your computer's access credentials.
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T
ASK
1 Click Start > Programs > Polycom > Polycom Desktop Connector .
The PDC icon is displayed as an active program on your taskbar, as shown next.
2 On your phone, navigate to Settings > Basic >PDC Configuration .
The PDC Configuration screen is displayed on your phone screen.
3 On the PDC Configuration screen, set the Status field to Enabled and select Save .
Your settings are saved and the Basic screen is displayed.
4 On the PDC Configuration screen, select Reconnect .
A dialog box is displayed on your phone screen asking if you wish to share your remote keyboard and mouse.
5 Select Yes
A dialog box is displayed asking you to specify your phone's position.
6 Specify whether your phone is to the left or right of your computer monitor.
A dialog box is displayed on your computer asking to allow remote control of your phone.
7 Click OK to complete the setup process.
The PDC icon turns red, shown next, indicating that you have successfully enabled the PDC program.
Using the Indirect Method
If your phone and computer are connected through a switch, use the indirect method to enable the PDC.
This method requires you to find your computer's IP address and manually enter your computer access credentials.
Find Your Computer’s IP Address
You can find your computer's IP address using the Command Prompt on your computer.
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T
ASK
1 Click Start > All Programs > Accessories > Command Prompt .
2 In the Command Prompt , type ipconfig and press Enter .
3 Note your server address on the IPv4 Address line, as shown next.
Connect Using the Indirect Method
After you find your phone's IP address, you can start the PDC program and connect your phone to your computer using the indirect method.
T
ASK
1 Click Start > Programs > Polycom > Polycom Desktop Connector .
The PDC icon is displayed as an active program on your taskbar as shown next.
2 On your phone, navigate to Settings > Basic >PDC Configuration .
3 From the PDC Configuration screen, set the Status field to Enabled .
4 In the Phone Orientation field, specify whether your phone is to the left or right of your computer monitor.
5 In the Desktop User field, enter your Windows login name.
6 In the Server Address field, enter your computer's IP address or FQDN.
The IP address enables your phone to locate and identify your computer on the network.
7 Select Save .
Your settings are saved and the Basic screen is displayed, and a message is displayed asking you to allow sharing with your computer.
8 Select Yes .
A dialog box is displayed on your computer asking if you wish to allow remote control of your phone.
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9 Click OK to complete the setup process.
The PDC icon turns red, shown next, indicating that you have successfully enabled the PDC program.
Disable the Polycom Desktop Connector
If you disable the PDC, you can no longer use your mouse and keyboard to control and enter information on your phone
» Do one of the following:
On your computer, right-click the PDC icon on your taskbar and click Exit .
On your phone, navigate to the PDC Configuration menu and set the Status to Disabled .
In the system tray, the PDC icon turns grey.
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Using the Polycom Desktop Connector
After you've configured and enabled the PDC, you can use your computer mouse and keyboard to click menus and enter text in the editable fields—the fields with a flashing cursor—on your phone.
Access Your Phone Screens
You can use your mouse to navigate your phone and access your phone's screens.
» Move your mouse pointer off the edge of your computer monitor in the direction of your phone—left or right—that you indicated in the setup process.
The pointer leaves your computer monitor and displays on the phone's screen.
Note: If your computer taskbar is on the same side as your phone, the taskbar will block your cursor from accessing your phone. Move your computer taskbar elsewhere to allow your cursor to access the phone.
Using Keyboard Shortcuts to Perform Tasks on Your Phone
The PDC extends your keyboard and mouse functionality onto your phone and enables you to do the following:
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● You can right-click a field on your computer and select the cut or copy information and paste the information onto your phone. You can also cut, copy, and paste text from your computer onto your phone using keyboard shortcuts:
● Cut (Ctrl+X)
● Copy (Ctrl+C),
● Paste (Ctrl+V).
You cannot cut, copy, and paste text from your phone to your computer.
● Copy and paste information between fields on your phone screen by right-clicking the field and choosing a clipboard command.
● Delete information on your phone by highlighting the information using your mouse and pressing the
Delete or Backspace key on your keyboard.
● Use the Home and End keys on your keyboard to position your cursor at the beginning or the end of fields on your phone.
● Enter numeric information such as phone numbers using the number keys on your keyboard.
● Use the Arrow keys to move within and between text fields.
● Use your mouse scroll wheel to navigate through menus.
● Adjust the volume level on your phone by holding Alt + Up arrow key or Alt + Down arrow key.
Note: When you use PDC, you cannot enter information in phone fields that don't have a flashing cursor, and you cannot place calls using the New Call soft key.
Your keyboard function keys are also mapped to specific phone keys and soft keys, as outlined in the following tables. The key mappings vary by phone model.
To use the Function and Alt key mappings, your cursor must be on the phone's display screen.
Function and Alt Key Mappings for VVX Phones
Function Key
F1
F2
F3
F4
Phone Key
First soft key from the left on your phone's current screen
Second soft key from the left on your phone's current screen
Third soft key from the left on your phone's current screen
Fourth soft key from the left on your phone's current screen
F6
Alt Key
Alt+F1
Alt+F2
Alt+F3
Alt+F4
Alt+F6
Phone Key
N/A
Redial
Transfer
Conference
Do Not Disturb
F7
F8
Directories menu
Messages menu
Alt+F7
Alt+F8 New Call soft key
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Function and Alt Key Mappings for VVX Phones (continued)
F9
F10
F11
Talk soft key (if PTT is enabled)
ACD Sign In (if enabled)
Applications
Alt+F9
Alt+F10
Alt+F11
End Call soft key
Settings.
F12 Alt+F12 ACD Sign Out (if enabled)
Enter Text in a Different Language
You can also enter text in different languages onto your phone using your keyboard.
Note: The PDC does not allow you to type Chinese characters into fields on your phone using the PinYin character entry method on your computer keyboard. Instead, copy and paste these Chinese characters from a computer document into the applicable phone fields using clipboard functions.
T
ASK
1 On your computer, click Start > Control Panel > Region and Language > Keyboard and
Languages > Change keyboards .
2 Choose a computer keyboard language, as shown next.
3 Move your cursor onto your phone's display screen.
The PDC program changes your keyboard language when you move your cursor onto your phone's screen.
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4 On the phone, enter text in your chosen language.
In the following graphic, Russian characters are entered on the VVX 500/501.
Tip: To change your keyboard language back to the original, press the keyboard shortcut Left Alt +
Left Shift to toggle your keyboard language.
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Controlling Your Phone with Polycom Desktop Connector
Connecting a Netgear Wi-Fi Adapter to Your Phone
A Wi-Fi adapter can connect any device with an Ethernet port to your existing wireless network. Use a Wi-Fi adapter with a VVX phone to wirelessly connect your VVX phone to your existing wireless network environment.
Connect the Wi-Fi Adapter
This section takes you through the steps to connect a VVX phone to a Wi-Fi adapter. The NETGEAR
WNCE2001 is supported by Polycom and is used as the Wi-Fi adapter in the procedure.
Note: Depending on the peripheral devices you have attached to with VVX phone, the phone may not have enough power for the Wi-Fi adapter through the USB port. Therefore, Polycom recommends you use the external power supply that comes with the adapter. This is also a requirement when using a phone without a USB port.
T
ASK
1 Disconnect any wireless connection to the router and/or remove the Ethernet cable currently connected to the computer.
You can restore the connection after the adapter installation is complete.
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2 Connect the adapter to your computer using the Ethernet cable and USB cable.
If your computer does not have a USB port, you can use the power adapter that comes with the Wi-Fi adapter for power.
3 Wait until both the Power and LAN LEDs on the Wi-Fi adapter are solid green.
4 Make sure the computer gets the IP address.
5 Open your browser.
The NETGEAR WNCE2001 Wi-Fi adapter setup page is displayed automatically. Refer to the
NETGEAR WNCE2001 User Guide if you open your browser and do not see the WNCE2001 Wi-Fi
Adapter set up page.
6 Follow the instructions on the setup page.
7 After completing the setup, disconnect the Ethernet and USB cables from your computer.
8 Connect the Ethernet and USB cables on the WNCE2001 to the VVX phone.
If your VVX phone doesn't have a USB port or the USB port is disabled, you can use the power adapter that comes with the Wi-Fi adapter to power the unit.
Note: Wi-Fi Protected Setup (WPS) is a simple and secured way to connect a device to an existing network. If you have a NETGEAR router, this feature is called Push 'N' Connect. Look for the symbol on the router to make sure the NETGEAR router supports WPS. For non-NETGEAR routers, refer to the user manual to determine if the router supports WPS.
Connecting Polycom VVX Expansion Modules to Your
Phone
The Polycom VVX Expansion Modules, with a LCD color display, are consoles you can connect to VVX business media phones to add additional lines. VVX Expansion Modules enable you to handle large call volumes on a daily basis and expand the functions of your phone.
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VVX 201 phones do not support VVX Expansion Modules. Check with your system administrator to find out if your phone is set up to support VVX Expansion Modules.
Note: The VVX Expansion Modules are not supported on VVX phones running UC Software 5.0.x. The expansion modules are supported only on VVX phones running UC Software 4.1.6, 4.1.7, and 5.1.x and later.
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ELATED INFORMATION
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Place a Call from a VVX Expansion Module
Answer a Call from a VVX Expansion Module
VVX Color Expansion Module Hardware Features
The following features are available on the VVX Color Expansion Modules:
● VVX Color Expansion Modules feature an easy-to-navigate 480x272 LCD display.
● Each color expansion module provides you with 28 line keys and three display pages, supporting a total of 84 lines that you can set up as registrations, favorites, or Microsoft Skype for Business presence contacts.
● You can connect up to three color expansion modules to your phone to support an additional 252 line keys per phone.
The following figure illustrates the features, components, and keys available on the VVX Color Expansion
Modules. The table lists each numbered feature shown in this figure.
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Figure 1: VVX Color Expansion Module features
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VVX Color Expansion Module Hardware Feature Descriptions
3
4
5
Reference
Number
1
2
6
Feature
Line Key
LED Indicators Indicates a line or busy lamp field contact's status. The following lists the LED
Indicator behaviors shown on the expansion modules:
● Solid Green Indicates an active call in progress.
● Fast-Flashing Green Indicates an incoming call.
● Flashing Green Indicates the remote party placed the call on hold.
● Solid Red Indicates the phone of a monitored busy lamp field contact is placing a call or is in a call.
● Flashing Red Indicates a held call.
● Flashing Green and Red Indicates the phone of a monitored busy lamp field contact is on an active call or is receiving an incoming call.
Page Keys
Base Stand
Navigates between pages on the expansion module.
Hooks into the back of the expansion module to stand up the display.
LED Page
Indicators
Color Display
Feature Description
Selects available line key contacts, functions, and assignments.
Indicates a page's status.
• Fast-Flashing Green Indicates an incoming call on a page not currently displayed. Press the page key with the fast-flashing green LED indicator to view the contact with an incoming call.
• Slow-Flashing Green Indicates a monitored busy lamp field contact on a page not currently displayed is receiving an incoming call.
• Solid Red Indicates the current page displayed.
Displays line numbers, busy lamp field contacts, Microsoft Skype for Business presence contacts, and favorites.
Connect VVX Expansion Modules
VVX Expansion Modules are powered and signaled by VVX phones and require minimal setup. After you connect an expansion module to a VVX phone, the module is automatically configured to work with the phone.
For more information on setting up VVX Expansion Modules, see the Quick Start Guide for
Polycom_VVX_Expansion Modules .
» Connect an auxiliary cable from the AUX port on the phone to the AUX 1 port on the expansion module.
The LED lights on the module's line keys flash red and green as the module starts up. The VVX Color
Expansion Modules take approximately 20 seconds to power up.
Connect Additional Expansion Modules
After the first module is on, you can connect up to two additional modules to your VVX phone.
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T
ASK
1 Connect an auxiliary cable from the AUX 2 port on the first module connected to the phone to the
AUX 1 port on the second module.
2 Connect an auxiliary cable from the AUX 2 port on the second module to the AUX 1 port on the third module.
The LED lights on the line keys light up for each connected module as the expansion modules start up.
Assigning Contacts and Favorites to VVX Expansion Modules
The default view on your phone screen, which is the Lines screen, displays line registrations, Skype for
Business contacts, and favorites. Each function occupies a display space on the Lines screen. VVX phones support a maximum number of display spaces, which are listed in the following table. When you reach the maximum number of display spaces on your phone, the next function you add is assigned to the first available line key on your expansion module.
Maximum Number of VVX Phone Display Spaces
Supported Phone Model
VVX 300 series
VVX 400 series
VVX 500 series
VVX 600 series
Maximum Display Spaces Supported
6
12
12
16
Note: After you fill all the display spaces on your phone and assign functions to all the lines on your expansion module, you can find additional favorites or Skype for Business contacts in the Contact Directory.
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Assign Favorites to VVX Expansion Modules
You can assign favorites to line keys on VVX Expansion Modules and automatically call contacts using the line keys on the expansion modules. When you assign favorites on your phone, favorites are assigned to the next available line key on the expansion module regardless of the index number. You can reorder your favorites once they are created by changing the value of their index number.
T
ASK
1 Press and hold an available line key on your expansion module.
2 From the Add Contact screen, enter the contact's information, including a unique favorite index, and select Save .
VVX 500/501 and 600/601 phones automatically assign a favorite index. The favorite is assigned to the next available line on your expansion module and not necessarily the line corresponding to the line key you pressed to assign the favorite.
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Assign Skype for Business Contacts to VVX Expansion Modules
When your phone is registered with Microsoft Skype for Business Server, you can assign Skype for
Business contacts to line keys on your VVX Color Expansion Module. You can choose to assign contacts to a line key from your Contacts list, or from searching for a contact in the Skype Directory.
When you assign Skype for Business contacts to a line key on the expansion module, you can quickly call contacts by pressing the corresponding line key. You can also monitor your Skype for Business contacts' presence status and monitor Boss lines you are assigned as a delegate.
T
ASK
1 Navigate to Settings > Basic > Line Key Customization .
2 Select Expansion Module Line Keys .
3 Press a line key on the expansion module and select Assign .
4 Choose one of the following to assign your contact to the line key:
Select Skype Search and enter your search criteria to find a contact in the Skype Directory.
Select Contacts to choose a contact from the Contacts list.
5 Select your contact and press Assign .
The contact is assigned to the selected line key.
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:
Assign Skype for Business Contacts to Line Keys
Identify Line Key Assignments
You can identify which registrations, Skype for Business contacts, and favorites are assigned to each line key on your expansion module in the Status menu on your VVX phone.
T
ASK
1 Navigate to Settings > Status > Line Key Information .
2 Press a line key on the expansion module.
The assignment and line number for the line key you pressed is displayed on your phone's screen.
3 Press the line key twice to return to the previous menu, or select Back .
Navigate VVX Color Expansion Module Paging
The VVX Color Expansion Modules display three pages of line information on the LCD screen for each module connected to a VVX phone. Each page of the expansion module contains 28 registrations, busy lamp field contacts, Skype for Business contacts, or favorites assigned to line keys.
» Press a Page key beneath the screen on the VVX Color Expansion Module.
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Smart Paging
The Smart Paging feature arranges line key assignments and distributes pages on the VVX Color
Expansion Modules based on the number of expansion modules connected to a VVX phone. Smart Paging is automatically enabled for VVX Color Expansion Modules connected to VVX phones with UC Software
5.1.0 or later.
Smart Paging does not affect how pages are ordered on VVX Expansion Modules with paper displays.
Note: If you assigned functions to line keys using the Flexible Line Key feature, the line key assignments display on the designated line key on the expansion module and are not affected by Smart Paging.
When Smart Paging is enabled, the pages on the VVX Color Expansion Module are distributed across all connected expansion modules. This feature is described and shown in the following scenarios:
● If you only have one expansion module connected to your VVX phone, the pages are ordered sequentially on the module, as shown in the next figure. You can press the first, second, or third Page key to view the corresponding pages.
● If you have two expansion modules connected to your VVX phone, the pages are ordered non-sequentially. As shown in the next figure, the pages display on the two expansion modules in the following order:
● Pages 1, 3, and 4 display on the first expansion module.
● Pages 2, 5, and 6 display on the second expansion module.
● If you have three expansion modules connected to your VVX phone, the pages are ordered non-sequentially. As shown in the next figure, the pages display on the three expansion modules in the following order:
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● Pages 1, 4, and 5 display on the first expansion module.
● Pages 2, 6, and 7 display on the second expansion module.
● Pages 3, 8, and 9 display on the third expansion module.
Alternate Paging
When Smart Paging is disabled, the ordering of the pages on the expansion modules is not affected by the number of expansion modules connected to your VVX phone. With Alternate Paging, the expansion modules' pages are ordered sequentially from 1 to 9. The next figure shows Alternate Paging on three expansion modules.
Figure 2: Alternate Paging on VVX Color Expansion Modules
Changing the Backlight Intensity
When you change the backlight intensity settings on your VVX phone, the backlight on your VVX Color
Expansion Module connected to your phone automatically changes to match the new settings.
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Backlight Intensity and Timeout
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Connecting to Skype for Business on Your Phone using Better Together over Ethernet
Better Together over Ethernet (BToE) with Skype for Business on VVX phones enables you to control Skype for Business audio and video call activity from your VVX phone and your computer using your Skype for
Business client. You can also use BToE to sign in to your phone using your Skype for Business credentials.
In order to use BToE, you need to download and install the Polycom BToE Connector application.
Installing the Polycom Better Together over Ethernet Connector
The Polycom BToE Connector enables you to use the BToE feature on your VVX phone when it’s connected to a Microsoft ® Windows ® computer. You must download, install, and start the Polycom BToE Connector application before enabling and pairing BToE on your phone and computer.
You can install the Polycom BToE Connector application on the following operating systems:
● Windows 7
● Windows 8
● Windows 8.1
● Windows 10
Download the Polycom BToE Connector
Before you can start using BToE, you need to download the BToE Connector application, version 3.4.0 or later, from Polycom Voice Support .
T
ASK
1 On the support site, click Polycom Better Together over Ethernet Connector Application , version
3.4.0 or later.
A screen with Polycom’s user terms and conditions display.
2 Agree to Polycom's user terms and conditions, and click Submit .
Install the Polycom BToE Connector
After you have downloaded the Polycom BToE Connector installer, you can install the application on your computer.
T
ASK
1 Unzip the downloaded file and click the Polycom BToE Connector .msi file.
The setup dialog box is displayed.
2 Click Agree and Install to continue.
3 Choose an installation folder and click Install .
By default, the Polycom BToE Connector application installs in the C:\Program Files
(x86)\Polycom\Polycom BToE Connector\ folder.
A User Account Control dialog box is displayed.
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4 Ensure that the dialog box lists Polycom Inc.
as the verified publisher and click Yes .
If Polycom Inc. is not listed as the publisher, click No and download the application again from the
Polycom Voice Support site.
A Windows Security dialog box is displayed.
5 Ensure that the dialog box lists Polycom Inc.
as the publisher and click Install .
6 Select the Always trust software from Polycom Inc.
check box if you want your computer to automatically allow future software downloads from Polycom.
A dialog box showing the Polycom BToE Connector installation's progress is displayed.
7 After the software has finished installing, click Finish .
The View Readme file and Launch Polycom BToE Connector options are selected. You can choose to uncheck these options before clicking Finish .
If you do not uncheck the Launch Polycom BToE Connector option, the Polycom BToE Connector application starts on your computer and the icon is displayed in the notification area of your system tray, as shown next. If you uncheck the option, the desktop icon is displayed on your desktop, and the application does not start.
Start the Polycom BToE Connector
If you do not choose to open the Polycom BToE Connector Application during the installation process, you must start the application before connecting your phone to your computer.
» Click the Polycom BToE Connector desktop icon on your computer, or click Start > All Programs
> Polycom > Polycom BToE Connector .
Disable Auto-Start for the Polycom BToE Connector
After you start the application the first time, the Polycom BToE Connector automatically launches when you start your computer. If you do not want the application to automatically start on your computer, you can disable the auto-start feature.
T
ASK
1 On your computer, open the Start menu and type Run in the search field.
2 Click Run , type msconfig in the text field, and click OK .
3 In the System Configuration dialog box, click the Startup tab.
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4 Find Polycom BToE Connector , and uncheck the check box, as shown next.
5 Click OK > Exit without restart .
Pairing Your Phone with Your Computer
By default, BToE is enabled on your phone when you sign into the phone with your Skype for Business user credentials. When BToE is enabled, the BToE icon is displayed in the status bar on your phone.
Before you can begin using BToE, you must pair your Polycom phone and your computer. By default, your phone is set to pair with your computer automatically when Better Together over Ethernet is enabled and you connect your phone to your computer over Ethernet. You can choose to manually pair your phone with your computer using the BToE Connector application and a pairing code generated by your phone.
Automatically Pair Your Phone with Your Computer using BToE
By default, your phone is set to automatically pair with your computer when you connect your phone to your computer over Ethernet.
When your phone is paired with the Skype for Business client on your computer, the message “Successfully paired” is displayed on your phone, and the BToE Mode icon displays in the system tray on your computer.
T
ASK
1 On your phone, navigate to Settings > Features > BToE PC Pairing .
2 Select Pairing Mode , then select Auto .
3 Connect an Ethernet cable from your computer to the PC port on your phone.
The message “Successfully Paired” is displayed on the phone, and, if you are not signed into Skype for Business on your phone, a dialog box is displayed on your computer asking for your Skype for
Business login credentials.
4 If the dialog box does not display on your computer, select Sign In on your phone, and choose User
Credentials or Paired Client .
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5 Enter your login credentials in the dialog box.
The message “Better Together Activated” is displayed on your phone, the BToE icon is displayed on the status bar, and the Paired BToE icon is displayed in the system tray on your computer.
Polycom VVX Phone is displayed in your list of audio devices in your Skype for Business client. When the same user account is signed into the phone and the Skype for Business client, your computer and phone are paired, and BToE is activated. However, when the phone and Skype for Business client are signed into with different user accounts (for example, when you connect your computer to a shared phone), the computer and phone are paired, but BToE is not activated.
Manually Pair Your Phone with Your Computer using BToE
You can use a pairing code generated by your phone to manually pair your computer with any Skype for
Business-enabled phone on your company's network. When you set your phone to manually pair with your computer, your phone generates a six-digit pairing code, and you must enter that code into the Polycom
BToE Connector application.
Note: You must have the Polycom BToE Connector application, version 3.4.0 or later, to use manual pairing.
T
ASK
1 On your phone, navigate to Settings > Features > BToE PC Pairing .
2 Select Pairing Mode , then select Manual .
3 Connect an Ethernet cable from your computer to the PC port on your phone.
A six-digit pairing code displays. For example,
459368.
4 On your computer, click the Polycom BToE Connector desktop icon to start the application.
5 Right-click the application icon , then click Pair with Phone .
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6 Enter the six-digit pairing code shown on the phone into the notification on your computer, as shown, then click Pair .
The application attempts to pair with the phone, and the following dialog displays.
If the pair code was entered correctly, a dialog box indicating that the computer is successfully paired with the phone displays on your computer, as shown next. If the phone is registered before pairing, the following dialog box displays the phone registration instead of the IP and MAC addresses.
7 If the phone is not registered, enter your login credentials into the dialog displayed on your computer.
The message “Better Together Activated” is displayed on your phone and the BToE icon displayed on the status bar.
is
When your phone is paired with the Skype for Business client on your computer, the message
“Successfully paired” is displayed on your phone, and the BToE Mode icon displays in the system tray on your computer.
Set Your Phone as Your Primary Audio Device
Before you begin using the BToE feature, you need to ensure that your Polycom VVX phone is set as your primary audio device in your Skype for Business client on your computer.
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» In your Skype for Business client, click the audio device icon and select Polycom VVX Phone as your primary device, as shown next.
Use Your Phone as Your Primary Audio Device for Your Computer
In addition to the audio from Skype for Business calls playing on your phone, you can also have the audio from media, such as music or web videos, play on your VVX phone by setting your phone as your primary audio device for your computer.
T
ASK
1 On your computer, click Start > Control Panel .
2 In the Control Panel , click Hardware and Sound > Sound .
3 Click Polycom VVX Phone , and click Set Default .
4 Click OK .
Any audio from music or videos plays on your VVX phone, and the PC Audio screen is displayed, as shown next.
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ELATED INFORMATION
:
Using BToE to Manage Calls on Your Phone and Skype for Business client
Use BToE to Open the Web Configuration Utility
When your phone is paired with your computer, you can launch the Web Configuration Utility from the
Polycom BToE Connector application. You can use the Web Configuration Utility to update or change user features for your phone.
» On your computer, right-click the BToE application icon in the system tray, then click Launch VVX
Web UI .
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Using BToE to Lock and Unlock Your Phone
When your phone is paired with your computer, you can lock and unlock your phone automatically when you lock or unlock your computer. After you lock your computer, your phone locks within 10 seconds after your computer, if your phone is not in use. When you unlock your computer, your phone unlocks immediately after your computer.
Using BToE to Manage Calls on Your Phone and Skype for Business client
After your VVX phone is paired with your computer, you can answer and place audio and video calls with your Skype for Business contacts on your phone and in the Skype for Business client on your computer. You can hold and resume audio calls and pause and resume video calls on your VVX phone. BToE enables you to communicate with Skype for Business contacts using your Skype for Business client while providing you with quality audio through your VVX phone.
You can use any VVX phone as your primary audio device for all Skype for Business calls even if you are not signed into Skype for Business on the phone. When you connect a VVX phone that is registered to another user to your computer, the phone acts as a speakerphone for all audio and video calls initiated in the Skype for Business client on your computer.
You can only have a video call between you and one other person. Calls with three or more people are audio-only.
Note: If you want to route audio from media that uses the computer's speakers, such as from web videos or media players, you must manually change the computer's default audio speaker device to use Polycom
VVX Phone.
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ELATED INFORMATION
:
Use Your Phone as Your Primary Audio Device for Your Computer
Answer BToE Calls
When you are signed into the Skype for Business client and the connected phone with the same account, the way you answer calls is different than if the Skype for Business client and the connected phone are signed in with different accounts.
» Do one of the following:
If signed in with the same user accounts, press the Answer soft key on your phone or click
Answer in the Skype for Business client.
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Phone Accessories and Computer Applications
If signed in with different user accounts and the incoming call is for the account signed into Skype for Business, click Answer in the Skype for Business client.
The call is displayed on the VVX phone and Skype for Business client. On the phone, the PC audio icon is displayed next to the Skype for Business call, and the audio for the call is played through the phone's speakerphone.
If signed in with different user accounts and the incoming call is for the account signed into the phone, press the Answer soft key on the phone.
The call is displayed on the phone only.
Place BToE Calls
You can place calls to Skype for Business contacts in the Skype for Business client and on your phone.
Note: You cannot make conference calls and the Conference and Join soft keys do not display on your
BToE-enabled phone running UC software 5.x.x. However, you can make conference calls using your Skype for Business client. To make a conference call in your Skype for Business client, add a participant during an active call. To make a conference call on your phone, you need to disable BToE. To disable BToE, press the
BToE soft key and press Disable .
» Choose a contact and select Call .
Pause and Resume BToE Calls
When you are signed into your phone and the Skype for Business client with different user accounts, you can pause active audio and video Skype for Business calls on your phone. However, when you pause an audio or video call on your phone, the call remains active in the Skype for Business client on your computer.
T
ASK
1 Select Pause on your phone.
The audio or video call is paused on your phone, but not in the Skype for Business client on your computer.
2 Press Resume on your phone.
Move Call Audio between Your Phone and Computer
During an active Skype for Business call, you can move the call audio from your phone to your computer or from your computer to your phone.
T
ASK
1 During an active call in the Skype for Business client, click .
2 Click Devices and do one of the following:
Click Handset to move the call audio from your computer to your phone.
Click PC Mic and Speakers to move the call audio from your phone to your computer.
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Phone Accessories and Computer Applications
Disable BToE on Your Phone
You can disable the BToE feature on your phone and unpair your phone and computer. When you disable
BToE, you can no longer use the feature on your Polycom phone and Skype for Business client on your computer.
» Do one of the following:
Navigate to Settings > Features > BToE and press Disabled .
Disconnect the Ethernet cable from the PC port on your phone.
BToE is disabled on your phone, and you can no longer use the BToE feature.
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ELATED INFORMATION
:
Uninstall the Polycom BToE Connector
Stop BToE on Your Computer
You can stop the Polycom BToE Connector at any time. When you stop the application, you can no longer use the BToE functions on your Polycom phone and computer.
» Right-click in the system tray and select Exit .
The Polycom BToE Connector is no longer active on your computer and you cannot use the BToE feature.
Uninstall the Polycom BToE Connector
You can uninstall the Polycom BToE Connector at any time. Note that after you uninstall the Polycom BToE
Connector, you can no longer use BToE. If you decide to start using the BToE feature again, you must reinstall the Polycom BToE Connector and repeat the steps for enabling and pairing your Polycom phone and computer.
Before uninstalling the Polycom BToE Connector, you need to disable BToE and unpair your phone and computer.
T
ASK
1 In the Start menu, select All Programs > Polycom > Polycom BToE Connector > Uninstall
Polycom BToE Connector .
A dialog box asking if you're sure you want to uninstall this product is displayed.
2 Choose Yes to uninstall the Polycom BToE Connector.
A dialog box showing the progress of the application uninstall is displayed.
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ELATED INFORMATION
:
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Accessibility Features on Your Phone
Polycom phones include a number of features to accommodate any type of user. The following sections include accessibility features for hearing, vision, or mobility-impaired users available on VVX business media phones.
Features for Hearing-Impaired Users
The following table lists the accessibility features on VVX business media phones for hearing-impaired users.
Accessibility Features on VVX Business Media Phones for Hearing-Impaired Users
Accessibility Feature
Visual Message Waiting Indicator (MWI)
Adjustable ring tone and volume
Adjustable call volume
Visual notifications
Visual ringing
Electronic hookswitch support
Headset Memory Mode
Description
An indicator light on the phone indicates that new messages are waiting. Icons on the phone screen also indicate that the phone has new messages.
You can choose from a variety of ring tones for your phone.
You can also change the volume of the ringer to suit your needs, and choose different ring tones for contacts.
If you're in a call, you can raise or lower the volume of the voice on the far end and of other phone sounds you hear.
Indicators on the phone screen (such as flashing bars or icons) let you know when calls are incoming or outgoing, or if a call is active or held. Indicators can also indicate phone status and if certain features are activated.
Certain VVX models have visual ringing that enables the screen to flash bright orange for incoming calls (contact your system administrator).
If you use a headset that supports electronic hookswitch
(EHS), you can use the controls on your headset to answer and end calls. In addition, you may be able to mute calls and control volume from your headset.
If you use a headset, you can set up your phone so that all calls use your headset.
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Accessibility Features on Your Phone
Accessibility Features on VVX Business Media Phones for Hearing-Impaired Users (continued)
Hearing Aid Compatible (HAC) handsets
TTY support
All VVX handsets are Hearing Aid Compatible (HAC) and have telecoils that magnetically couple to most forms of wearable hearing aids per FCC section 508 (compliant to
ADA Section 508 Recommendations: Subpart B 1194.23).
VVX phones support commercial TTY devices such as
Ultratec Superprint. In addition, VVX phones provide acoustic coupled TTY support.
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ELATED INFORMATION
:
Use Your Headset for All Calls
Features for Mobility-Impaired Users
The following table lists the accessibility features on VVX business media phones for mobility-impaired users.
Accessibility Features on VVX Business Media Phones for Mobility-Impaired Users
Accessibility Feature
Auto-answer feature
Dedicated headset jack that enables the auto-answer function
Touchscreen
Description
VVX phones can auto-answer calls, so you don't have to lift a handset, push a button, or select a key to answer a call.
If you use a headset, you can set up your phone so that all calls use your headset.
VVX 500/501, and 600/601 phones have large touchscreens that you can select, swipe, and press to perform phone functions and activate features.
VVX phones have large keys that are well-spaced on the phone console.
Large keys
Built-in speakerphone
Adjustable phone stand
Polycom Desktop Connector application
A built-in speakerphone allows you to use the phone without having to use a handset or headset.
VVX phones have stands that you can adjust to various angles so your phone sits at a comfortable angle on your desktop (see your phone's Quick
Start Guide on Polycom Voice Support web page).
You can use your computer's mouse and keyboard to enter information and navigate screens on your VVX phone.
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ELATED INFORMATION
:
Controlling Your Phone with Polycom Desktop Connector
Use Your Headset for All Calls
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Accessibility Features on Your Phone
Features for Vision-Impaired and Blind Users
The following table lists the accessibility features on VVX business media phones for visually-impaired and blind users.
Accessibility Features on VVX Business Media Phones for Vision-Impaired and Blind Users
Accessibility Feature
Adjustable backlight settings
Tactile “5” key with raised bumps
Large keys
Physical line keys
Variety of feature keys that you can press
Tactile-discernible number, feature, and navigation keys
Illuminated feature keys
Description
You can change the brightness of the screen by adjusting backlight intensity settings.
The “5” key has two bumps that let you easily discern the position of other keys on the keypad.
Large keys on the phone console enable you to easily access phone features and functions.
VVX 300 series and 400 series phones have physical line keys that you can press to answer and end calls.
Many features on VVX phones are accessible by pressing feature keys on the phone console.
Keys on the phone console are easily discernible by their size and shape.
Many feature keys are illuminated when activated, so you're easily alerted when a feature is enabled.
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ELATED INFORMATION
:
Backlight Intensity and Timeout
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Maintaining Your Phone
When your phone is not operating properly, you can investigate or troubleshoot issues perform other tasks your administrator may ask you to perform. This section shows how to maintain your phone.
Investigate Phone Warnings
When your phone is unable to perform certain tasks, a Warning icon is displayed in the status bar. The warning icon lets you know that your phone has one or more important issues. You can view details about the issues from the Warnings screen. If you have a VVX 600/601, the icon has a counter indicating the number of warning messages you have, and you can tap the icon to view the messages.
» Navigate to Settings > Status > Diagnostics > Warnings .
The Warnings screen is displayed listing any phone issues.
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ELATED INFORMATION
:
Remove Warnings
After you view phone warnings, you can temporarily remove the Warning icon from the status bar. However, the warning still displays in the Warnings list until the issue is fixed. The Warning icon is displayed each time your phone has a warning that you haven't viewed.
» In the Warnings screen, select Clear Icon to remove the Warning icon from the status bar.
Restart the Phone
Your system administrator may ask you to restart your phone if your phone malfunctions or to assist in troubleshooting.
Caution: Before you restart your phone, contact your system administrator. If your phone is malfunctioning, you may be able to restore normal operation without restarting the phone. In addition, your administrator may want to troubleshoot your phone before you restart it. If you need to update your phone's configuration, don't restart your phone.
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Maintaining Your Phone
T
ASK
1 Navigate to Settings > Basic > Restart Phone .
A confirmation message is displayed.
2 Select Yes .
The restart process begins, and the process ends when the Home screen is displayed.
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ELATED INFORMATION
:
Update the Phone Configuration
Update the Phone Configuration
Your system administrator may ask you to update your phone configuration, which you can do without restarting your phone.
T
ASK
1 Navigate to Settings > Basic > Update Configuration .
A confirmation message is displayed.
2 Select Yes .
The configuration is updated. Your phone may restart, depending on the phone settings that have changed.
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ELATED INFORMATION
:
Test Phone Hardware
Your system administrator may ask you to access a diagnostics menu on your phone to test its hardware.
You can test your phone's microphones, speaker, handset, third-party headset (if connected), keypad mappings, touchscreen, and LEDs. Contact your system administrator for instructions on how to perform these tests.
T
ASK
1 Navigate to Settings > Status > Diagnostics > Test Hardware .
2 From the Test Hardware screen, select one of the following:
Audio Diagnostics
Keypad Diagnostics
Display Diagnostics
Touch Screen Diagnostics
Brightness Diagnostics
LED Diagnostics
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Maintaining Your Phone
Clean the Touchscreen
The touchscreen on VVX 500/501 and 600/601 phones requires minor maintenance, but you may periodically need to clean the touchscreen. Use a clean, dry, microfiber cloth—the kind you would use to clean glass surfaces—to wipe the touchscreen. Do not use chemicals to clean the touchscreen.
Before you clean the screen, disable it so you don't activate phone functions while you wipe the touchscreen.
T
ASK
1 Navigate to Settings > Basic > Screen Clean .
2 Wipe the screen with a clean, dry, microfiber cloth.
3 Press any key on the phone dial pad to enable the touchscreen again.
If you clean the touchscreen, but it's still dirty, dampen a soft, lint-free cloth with an isopropyl alcohol and water solution of 50:50, and then wipe the screen with the cloth. Always use the dampened cloth to apply the solution; never apply the solution directly to the touchscreen, which could seep inside the screen or stain the phone.
View Software Details
You can view the details for the software version on your phone, the latest software update available for your phone, and the status of the latest update.
» Navigate to Settings > Status > Software Update .
Updating Your Skype for Business Phone Software
When you are signed into Skype for Business on your phone, you can update your phone with the latest UC
Software from the Skype for Business server and view information for the software update.
View Software Update Information
You can view information about the software update before you update your phone.
» When prompted to update software, press Details .
Update Your Skype for Business Phone Software
When a software update is available, a notification is displayed on your phone.
» When prompted to update software, press Reboot to restart the phone and get the latest update.
Update Skype for Business Software Later
If you do not want to update your phone software when prompted, you can choose to cancel the prompt and update the software at a later time. You can press the Dev Updt soft key at any time to update the phone's software.
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Maintaining Your Phone
If your phone is inactive for a long period of time, the phone automatically reboots and updates the phone software.
T
ASK
1 When prompted to update software, press Cancel .
The Dev Updt soft key is displayed.
2 Press the Dev Updt soft key when you're ready to update your phone's software.
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Troubleshooting
This section lists potential issues, problems, and common difficulties and possible solutions to guide you towards resolving those issues.
Speakerphone
If your speakerphone doesn't work, your system administrator may have disabled it. If this is the case, a message is displayed informing you that Handsfree is disabled after you press the speakerphone key. In this case, use the handset or a headset to handle calls.
USB Port
If you attach a USB device to your VVX 401/411, 500/501, or 600/601 phone, and the phone does not detect the attached USB device, your system administrator may have disabled the USB port on your phone. In this case, you cannot attach a USB flash drive to your phone to use the following features:
● Call recording
● Picture frame
● USB headset
● USB charging device on the VVX 600/601
Contact your system administrator for help on enabling the USB port on your phone.
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ELATED INFORMATION
:
Use a USB Flash Drive to Add a Background
Use Personal Photos as Screen Savers
Overview of Phone Hardware and Keys
Use Your Phone as a Digital Picture Frame
Use Your Headset for All Calls
Check the Status of the Calendar
When you do not see the Calendar icon on the Home screen or if you are not receiving meeting reminders, it is possible that your phone is not connected to the Microsoft Exchange Server.
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Troubleshooting
T
ASK
1 Navigate to Settings > Features > Calendar .
2 From the Calendar screen, select Connect .
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ELATED INFORMATION
:
Polycom Desktop Connector
If you encounter any issues using the Polycom Desktop Connector (PDC), see the following table for possible solutions to common problems.
Common PDC Problems and Solutions
Issue
The computer and phone cannot establish a connection.
I can't enter information in a phone field using my computer keyboard.
I can't place a call.
I want to change the phone that is connected to the
Polycom Desktop Connector.
Corrective Action
Verify the Polycom Desktop Connector settings on your phone. You may need to reboot your phone or press the
Reconnect soft key.
Check to see if the phone field has a flashing cursor.
You can use PDC only to enter information in a phone field if the field has a flashing cursor.
If you're using PDC, you can't place a call using the
New Call soft key. To place a call, enter the phone number and select the Dial soft key or tap .
Disable the Polycom Desktop Connector, which is already connected to your computer and is in active state on your phone.
Setup and enable the phone you want to connect to
Polycom Desktop Connector. Once your computer receives an initial communication from the newly configured phone, it asks you to confirm the connection by displaying the message “You were controlling
<MACaddress1> with your computer. Do you want to change to controlling <MACaddress2> ?” Click OK .
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ELATED INFORMATION
:
Disable the Polycom Desktop Connector
Troubleshoot Audio and Echo Issues
In some cases when you are using your headset during a call, your contacts may experience audio or echo issues, such as feedback of your voice or of their own voice. If your contacts hear an echo during a call when using your headset, you need to enable echo cancellation on your phone.
T
ASK
1 Navigate to Settings > Basic > Preferences > Headset > Echo Cancellation .
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Troubleshooting
2 Select Enabled .
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ELATED INFORMATION
:
Use Your Headset for All Calls
Bluetooth Headset
If you encounter any issues using a Bluetooth headset, see the following table for possible solutions to common problems.
Common Bluetooth Headset Issues and Solutions
Issue
The Bluetooth settings do not display on my phone
My headset doesn't pair automatically.
Corrective Action
Do one of the following:
● Check with your system administrator to see if the Bluetooth feature is enabled on your phone.
● Make sure the Bluetooth Radio setting is on.
If your headset is an older model, you may need to enter a password before the headset can pair with your phone. Refer to your headset documentation for more information.
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ELATED INFORMATION
:
Enable Bluetooth and Connect a Headset
Recording
If you encounter any issues recording calls, see the following table for possible solutions to common problems.
Common Recording Issues and Solutions
Issue
The message “USB device is full. Recording canceled” is displayed when I pressed Start.
The recording stopped during a call.
Corrective Action
Check that there is sufficient space on the USB flash drive.
If the USB flash drive becomes full during recording, recording stops and the message “USB device is full.
Recording stopped” is displayed.
Delete previous recordings to make space on the USB drive.
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Troubleshooting
Common Recording Issues and Solutions (continued)
The message “USB device removed unsafely.
Recording canceled” displayed when I removed my
USB flash drive during a call.
The message “Unsupported USB device attached” displayed.
Do not remove the USB flash drive while recording. If you want to remove the drive during a call, press Stop , and then remove the drive.
Refer to Feature Profile 37477: Using Headsets with
Polycom Phones on Polycom Support for a list of USB devices supported on Polycom phones.
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ELATED INFORMATION
:
Better Together over Ethernet
Use the following solutions as a guide to resolving issues, problems, or common difficulties while installing the Polycom BToE Connector or pairing your devices.
Troubleshoot Polycom BToE Connector Installation
If the Polycom BToE Connector fails to install, download and reinstall the application from Polycom Voice
Support on your computer.
If the application installation continues to fail, find the log file for the installation error and call Polycom
Technical Support . The technical support representative needs the log file to understand why the installation failed.
If you cannot access the log files, contact your system administrator for assistance.
T
ASK
1 Open the Start menu and select your user name.
2 Select the folders AppData > Local > Temp > MSI*.LOG
.
Troubleshoot Polycom BToE Connector Start Issues
If the Polycom BToE Connector successfully installs, but the application fails to start or you experience other application-related failures, uninstall the Polycom BToE Connector and reinstall the application.
If the application still does not start or you experience other related issues, find the log file showing the failed to start error and call Polycom Technical Support . The technical support representative needs the log file to understand why the application failed to start.
If you cannot access the log files, contact your system administrator for assistance.
T
ASK
1 Open the Start menu and select your user name
2 Select the folders AppData > Local > Polycom > Polycom BToE Connector .
3 Click the file polycom_BTOE_log.txt
.
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Troubleshooting
Troubleshoot Pairing
Make sure that the Ethernet cable is plugged into the PC port on the phone.
If the warning message states that the phone was unable to pair, you need to ensure that Polycom BToE
Connector is an allowed program in your system's firewall on your computer.
T
ASK
1 Navigate to Start > Control Panel > System and Security > Windows Firewall > Allow a program through Windows Firewall .
2 Click Change Settings .
3 Search for Polycom BToE Connector in the list of applications and click the check boxes for
Domain , Home/Work , and Public networks.
4 Click OK .
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:
Log Files
For phones registered with the Skype for Business Server, you can send log files to the Skype for Business server from the phone or using the Web Configuration Utility. Your system administrator can use the log files to understand any issues with your phone. You can also set the level of logs that are sent to the server.
Set Log Levels
Your system administrator uses log files to understand any issues with your phone, and may ask you to set the level for log files to reduce the amount of logs produced.
Contact your system administrator before setting a log level for your phone.
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Troubleshooting
T
ASK
1 Navigate to Settings > Basic > Diagnostic Logs > Server Log Level .
2 Choose a log level.
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ELATED INFORMATION
:
Send Log Files to the Skype for Business Server
Send Log Files to the Skype for Business Server
You can send log files for your phone to the Skype for Business server directly from your phone.
» On the phone, navigate to Settings > Basic > Diagnostic Logs > Upload Logs .
The log files are uploaded to the server, and your system administrator can access the logs to determine any issues with your phone.
Send Log Files to the Skype for Business Server using the Web
Configuration Utility
You can send log files for your phone to the Skype for Business server using from the Web Configuration
Utility.
T
ASK
1 Enter the IP address of your phone into a web browser. For example, enter https://10.223.4.54
.
2 Select User and enter your user password.
The default user password is 123.
3 In the Web Configuration Utility, navigate to Diagnostics > Upload Logs .
The log files are uploaded to the server, and your system administrator can access the logs to determine any issues with your phone.
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