Polycom VVX 301, VVX 400, VVX 401, VVX 411, VVX 501, VVX 601 User Manual
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USER GUIDE 5.9.0 | December 2018 | 3725-49077-006A
Polycom
®
VVX
®
Business Media
Phones with Skype for Business
Copyright © 2018, Polycom, Inc. All rights reserved. No part of this document may be reproduced, translated into another language or format, or transmitted in any form or by any means, electronic or mechanical, for any purpose, without the express written permission of Polycom, Inc.
6001 America Center Drive
San Jose, CA 95002
USA
Trademarks Polycom
®
, the Polycom logo and the names and marks associated with Polycom products are trademarks and/or service marks of Polycom, Inc. and are registered and/or common law marks in the
United States and various other countries.
All other trademarks are property of their respective owners. No portion hereof may be reproduced or transmitted in any form or by any means, for any purpose other than the recipient's personal use, without the express written permission of Polycom.
End User License Agreement By installing, copying, or otherwise using this product, you acknowledge that you have read, understand and agree to be bound by the terms and conditions of the End User
License Agreement for this product. The EULA for this product is available on the Polycom Support page for the product.
Patent Information The accompanying product may be protected by one or more U.S. and foreign patents and/or pending patent applications held by Polycom, Inc.
Open Source Software Used in this Product This product may contain open source software. You may receive the open source software from Polycom up to three (3) years after the distribution date of the applicable product or software at a charge not greater than the cost to Polycom of shipping or distributing the software to you. To receive software information, as well as the open source software code used in this product, contact Polycom by email at [email protected]
(for video products) or
(for voice products).
Disclaimer While Polycom uses reasonable efforts to include accurate and up-to-date information in this document, Polycom makes no warranties or representations as to its accuracy. Polycom assumes no liability or responsibility for any typographical or other errors or omissions in the content of this document.
Limitation of Liability Polycom and/or its respective suppliers make no representations about the suitability of the information contained in this document for any purpose. Information is provided "as is" without warranty of any kind and is subject to change without notice. The entire risk arising out of its use remains with the recipient. In no event shall Polycom and/or its respective suppliers be liable for any direct, consequential, incidental, special, punitive or other damages whatsoever (including without limitation, damages for loss of business profits, business interruption, or loss of business information), even if Polycom has been advised of the possibility of such damages.
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.
Polycom Support Visit the Polycom Support Center for End User License Agreements, software downloads, product documents, product licenses, troubleshooting tips, service requests, and more.
Contents
Before You Begin............................................................................................. 11
Getting Started with VVX Business Media Phones.......................................13
VVX 500 Series and VVX 600 Series Hardware.................................................... 18
Accessing Screens on VVX Business Media Phones............................................ 20
Enter Information Using the Onscreen Keyboard...................................................28
Logging in to and Locking Your Phone......................................................... 31
Signing in to Skype for Business on VVX business media phones...................................31
Sign In Using Your Skype for Business User Credentials......................................31
Sign in to Skype for Business on Your Computer Using BToE.............................. 32
Sign In Using Your Skype for Business PIN Authentication...................................32
Sign in to Skype for Business Using Web Sign In..................................................32
Sign In as a Guest User Using User Credentials................................................... 34
Sign In as a Guest User Using PIN Authentication................................................ 34
Sign Into Skype for Business as a Guest Using BTOE on Your Computer............35
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Audio Calls........................................................................................................38
Forwarding Incoming Skype for Business Calls..................................................... 53
Video Calls on VVX Business Media Phones................................................ 55
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Use the Privacy Shutter on the Camera to Stop Sending Video............................ 56
USB Camera Status Indicators and Messages...................................................... 56
Changing the Video Call and Picture-In-Picture (PIP) Displays............................. 59
Conference Calls.............................................................................................. 66
Initiate a Conference Call during a Skype for Business Call.................................. 67
Initiate a Group Conference Call with a Distribution List........................................ 67
Demote or Promote Conference Participants.........................................................70
Enable and Disable Conference Announcements..................................................71
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Admit or Deny Participants to a Locked Conference Call...................................... 71
Shared Lines.....................................................................................................73
Recording Audio Calls.....................................................................................82
Call Lists, Distribution Lists, and Directories................................................87
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Add Corporate Directory Contacts to the Contact Directory...................................92
Saving Contacts from the Skype for Business Directory........................................93
Save Outlook Contacts to the Contact Directory....................................................94
Maximum Number of Distribution List Members.................................................... 94
View Contact Information for a Member of a Distribution List ............................... 96
Favorites and Contact Lists............................................................................ 97
Add a Contact to Your Microsoft Skype for Business Contact List.........................99
View Skype for Business Favorites and Groups.................................................. 100
Assign Skype for Business Contacts to Line Keys...............................................100
Skype for Business Contacts' Presence Information............................................101
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View a Skype for Business Contacts' Information................................................ 103
Change the Privacy Relationship for a Contact....................................................104
Accessing, Sending, and Broadcasting Messages.....................................105
Phone Applications........................................................................................114
VVX Business Media Phones Settings.........................................................120
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Adding Personal Photos as Your Background..................................................... 123
Customize the Columns on the Lines Screen...................................................... 125
Change Your Office Hours for Power-Saving Mode.............................................131
Change Idle Timeouts for Power-Saving Mode....................................................132
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Using Bluetooth Devices with VVX 600 Series Phones..............................136
Managing Calls with Your Bluetooth Headset...................................................... 137
Enable Bluetooth and Connect a Smartphone..................................................... 137
Connecting Polycom VVX Expansion Modules to Your Phone................. 141
Assigning Contacts and Favorites to VVX Expansion Modules...................................... 143
Assign Skype for Business Contacts to VVX Expansion Modules....................... 144
Smart Paging on VVX Color Expansion Modules................................................ 145
Phone Accessories and Computer Applications........................................ 148
Setting Up and Enabling the Polycom Desktop Connector.................................. 151
Connecting to Skype for Business on Your Phone using Better Together over
Installing the Polycom Better Together over Ethernet Connector........................ 157
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Set Your Phone as Your Primary Audio Device................................................... 161
Use BToE to Open the Web Configuration Utility.................................................162
Using BToE to Lock and Unlock Your Phone.......................................................162
Using BToE to Manage Calls on Your Phone and Skype for Business Client..... 162
Accessibility Features .................................................................................. 165
Maintaining VVX Business Media Phones................................................... 168
Update Your Skype for Business Phone Software...............................................171
Troubleshooting............................................................................................. 172
Troubleshoot Polycom BToE Connector Installation............................................175
Troubleshoot Polycom BToE Connector Start Issues.......................................... 175
Troubleshoot Pairing Your Phone with Your Computer....................................... 176
Regenerate a Pairing Code for Manual BToE Pairing..........................................176
Contents
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Send Log Files to the Skype for Business Server Using the Web Configuration Utility.. 177
Contents
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Before You Begin
Topics:
•
Audience, Purpose, and Required Skills
•
▪
This Polycom VVX Business Media Phones for Skype for Business User Guide contains overview information for navigating and performing tasks on VVX Business Media Phones.
This user guide contains information for the following Polycom
®
VVX
®
products and accessories:
• VVX 201 business media phones
• VVX 300, 301, 310, and 311 business media phones
• VVX 400, 401, 410, and 411 business media phones
• VVX 500 and 501 business media phones
• VVX 600 and 601 business media phones
• VVX Expansion Modules
• Polycom
®
EagleEye
™
Mini USB camera
Audience, Purpose, and Required Skills
This guide is intended for beginning users, as well as intermediate and advanced users, who want to learn more about the features available with VVX business media phones.
Related Documentation
You can view the following types of documents on each product support page on Polycom Voice Support :
• Quick Tips—A quick reference on how to use the phone's most basic features.
• Quick Start Guide—This guide describes the contents of your package, how to assemble the phone or accessory, and how to connect the phone to the network. This guide is included in your phone package.
• Wallmount Instructions—This document provides detailed instructions for mounting your phone on the wall. To install your phone on the wall, you need the optional wallmount package, which includes the wallmount instructions.
• Administrator Guide—This guide provides detailed information about setting up your network and configuring features.
• Regulatory Notice—This guide provides information for all regulatory and safety guidance.
You can also view Feature Descriptions and Technical Notifications that describe workarounds to existing issues and provide expanded descriptions and examples for phone settings and features. You can find these documents on the Polycom Profiled UC Software Features and Polycom Engineering Advisories and Technical Notifications support pages.
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Before You Begin
Getting Help
For more information about installing, configuring, and administering Polycom products, refer to
Documents & Software at Polycom Support .
Polycom Partner and Solution Resources
To find all Polycom partner solutions, see Strategic Global Partner Solutions .
Polycom Implementation and Maintenance services provide support for Polycom solution components only. Additional services for supported third-party Unified Communications (UC) environments integrated with Polycom solutions are available from Polycom Global Services and its certified Partners. These additional services help customers successfully design, deploy, optimize and manage Polycom visual communications within their UC environments.
Professional Services for Microsoft Integration is mandatory for Microsoft Office Communications Server,
Microsoft Lync Server 2013, Skype for Business Server 2015, or Office 365 integrations. For additional information and details, refer to http://www.polycom.com/services/professional_services/index.html
or contact your local Polycom representative.
The Polycom Community
The Polycom Community gives you access to the latest developer and support information, and the community enables you to participate in discussion forums to share ideas and solve problems with your colleagues. To register with the Polycom Community, simply create a Polycom online account. When logged in, you can access Polycom support personnel and participate in developer and support forums to find the latest information on hardware, software, and partner solutions topics.
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Getting Started with VVX Business
Media Phones
Topics:
•
Overview of Phone Hardware and Keys
•
Navigating VVX Business Media Phones
•
Using a VVX Phone as a Common Area Phone
•
Entering Information in Data Fields
Before you use your phone, take a few moments to familiarize yourself with its features and user interface.
The terms “the phone” and “your phone” refer to any of the VVX business media phones. Unless specifically noted in this guide, especially with regard to phone graphics, all phone models operate in similar ways.
Note: As you read this guide, keep in mind that certain features are configurable by your system administrator or determined by your network environment. As a result, some features may not be enabled or may operate differently on your device. Additionally, the examples and graphics in this guide may not directly reflect what is displayed or is available on your device screen.
Overview of Phone Hardware and Keys
Use the following figures and tables to understand hardware features available on VVX business media phones. For more information about attaching phone hardware, including how to connect your phone to the network, see the Quick Start Guide for your phone available on your phone's support page on
Polycom Voice Support .
Related Links
Use Your Phone as a Digital Picture Frame on page 130
Use Personal Photos as Screen Savers
on page 128
VVX 201 Hardware
The following figure displays the hardware features on the VVX 201 business media phones. The table lists each feature numbered in the figure.
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VVX 201 hardware features
Getting Started with VVX Business Media Phones
9
10
11
5
6
7
8
VVX 201 Hardware Feature Descriptions
Reference
Number
Feature
1
2
Hookswitch
Line keys
3
4
Speaker
Dialpad keys
Microphone
Volume keys
Mute key
Speakerphone key
Headset key
Security slot (on side)
Navigation keys / Select key
Feature Description
Holds the handset and ends calls.
Enable you to select a phone line, view calls on a line, or quickly call a favorite contact.
Provides ringer and speakerphone audio output.
Enable you to enter numbers, letters, and special characters. You can also use the dialpad keys to select menu items that have index numbers.
Transmits audio to other phones.
Adjust the volume of the handset, headset, speaker, and ringer.
Mutes local audio during calls and conferences.
Enables you to place and receive calls using the speakerphone.
Enables you to place and receive calls through a headset.
Enables you to attach a universal security cable lock to your phone so you can secure it to a desktop.
Scrolls through information or options displayed on the phone's screen. Selects a field of displayed data.
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Getting Started with VVX Business Media Phones
14
15
Reference
Number
12
Feature
Soft keys
13 Home key
Screen
Message Waiting Indicator
Feature Description
Enable you to select context sensitive keys that display along the bottom of the screen.
Displays the Home screen from other screens and displays the Lines and Calls screen from the Home screen.
Shows a 2.5-inch (6.35 cm) diagonal screen with a backlight that enables you to view menus and data.
Flashes red to indicate when you have new messages.
VVX 300 Series Hardware
The following figure displays the hardware features on the VVX 300, 301, 310, and 311 business media phones. The table lists each feature numbered in the figure.
VVX 300 series hardware features
VVX 300 Series Hardware Feature Descriptions
Reference
Number
Feature Feature Description
1 Security slot (on top)
Enables you to attach a universal security cable lock to your phone so you can secure it to a desktop.
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Getting Started with VVX Business Media Phones
9
10
7
8
11
12
13
14
15
16
17
5
6
3
4
Reference
Number
2
18
Feature Feature Description
Reversible tab
Speaker
Soft keys
Transfer key
Dialpad keys
Messages key
Hold key
Microphone
Volume keys
Mute key
Secures the handset in the cradle when your phone stand is positioned at a high angle. To secure the handset, remove the tab, reverse it so the protrusion points up, and re-insert it. Position the handset so the protrusion on the tab fits into the slot on the handset.
Provides ringer and speakerphone audio output.
Enable you to select context sensitive keys that display along the bottom of the screen.
Transfers an active call to a contact.
Enable you to enter numbers, letters, and special characters. You can also use the dialpad keys to select menu items that have index numbers.
Enables you to access and manage instant and voice messages.
Holds an active call or resumes a held call.
Transmits audio to other phones.
Adjust the volume of the handset, headset, speaker, and ringer.
Speakerphone key
Headset key
Navigation key/
Select key
Home key
Mutes local audio during calls and conferences. The key glows red when activated.
Enables you to place and receive calls using the speakerphone. The key glows green when activated.
Enables you to place and receive calls through a headset. The key glows green when an analog headset is activated and blue when a USB or
Bluetooth headset is activated.
Scrolls through information or options displayed on the phone's screen.
Selects a field of displayed data.
Displays the Home screen from other screens, and displays the Lines and
Calls screen from the Home screen.
Line keys
Screen
Message Waiting
Indicator
Enable you to select a phone line, view calls on a line, or quickly call a favorite contact.
Shows a 3.2-inch (8.3 cm) diagonal screen with a backlight that enables you to view menus and data.
Flashes red to indicate when you have new messages.
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Getting Started with VVX Business Media Phones
VVX 400 Series Hardware
The following figure displays the hardware features on the VVX 400, 401, 410, and 411 business media phones. The table lists each feature numbered in the figure.
VVX 400 series hardware features
VVX 400 Series Hardware Feature Descriptions
Reference
Number
Feature Feature Description
1
2
3
4
Security slot
(on back)
Reversible tab
Speaker
Soft keys
Enables you to attach a universal security cable lock to your phone so you can secure it to a desktop.
Secures the handset in the cradle when your phone stand is positioned at a high angle. To secure the handset, remove the tab, reverse it so the protrusion points up, and re-insert it. Position the handset so the protrusion on the tab fits into the slot on the handset.
Provides ringer and speakerphone audio output.
Enable you to select context sensitive keys that display along the bottom of the screen.
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Getting Started with VVX Business Media Phones
13
14
9
10
11
7
8
12
5
6
Reference
Number
15
16
17
18
19
Feature Feature Description
Transfer key
Dial pad
Messages key
Hold key
Microphone
Volume keys
Mute key
Transfers an active call to a contact.
Enables you to enter numbers, letters, and special characters. You can also use the dial pad keys to select menu items that have index numbers.
Enables you to access and manage instant and voice messages.
Holds an active call or resumes a held call.
Transmits audio to other phones.
Adjust the volume of the handset, headset, speaker, and ringer.
Mutes local audio during calls and conferences.
Speakerphone key
Headset key
Enables you to place and receive calls using the speakerphone.
Navigation keys / Select key
Home key
Enables you to place and receive calls through a headset.
Scrolls through information or options displayed on the phone's screen. Selects a field of displayed data.
Line keys
Displays the Home screen from other screens and displays the Lines and Calls screen from the Home screen.
Enable you to select a phone line, view calls on a line, or quickly call a favorite contact.
Screen Shows a 8.89 cm (3.5 in) color screen with a backlight that enables you to view menu options and data.
Flashes red to indicate when you have new messages.
Message
Waiting
Indicator
USB Port Enables you to attach a USB flash drive or USB headset.
Included on VVX 401/411 only.
VVX 500 Series and VVX 600 Series Hardware
The following figure displays the hardware features on the VVX 500, 501, 600, and 601 business media phones. The table lists each feature numbered in the figure.
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VVX 500 series and VVX 600 series hardware features
Getting Started with VVX Business Media Phones
2
3
4
5
6
7
VVX 500 Series and 600 Series Hardware Feature Descriptions
Reference
Number
Feature Feature Description
1 Security slot (on back)
Reversible tab
Speaker
Dialpad keys
Microphone
Volume keys
Mute key
Enables you to attach a universal security cable lock to your phone so you can secure it to a desktop.
Secures the handset in the cradle when your phone stand is positioned at a high angle. To secure the handset, remove the tab, reverse it so the protrusion points up, and re-insert it. Position the handset so the protrusion on the tab fits into the slot on the handset.
Provides ringer and speakerphone audio output.
Enable you to enter numbers, letters, and special characters. You can also use the dialpad keys to select menu items that have index numbers.
Transmits audio to other phones.
Adjust the volume of the handset, headset, speaker, and ringer.
Mutes local audio during calls and conferences. The key glows red when activated.
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Getting Started with VVX Business Media Phones
Reference
Number
8
9
10
11
12
13
Feature Feature Description
Speakerphone key Enables you to place and receive calls using the speakerphone. The key glows green when activated.
Headset key Enables you to place and receive calls through a headset. The key glows green when an analog headset is activated, and blue when a USB or
Bluetooth headset is activated.
Touchscreen
Home key
Enables you to select items and navigate menus on the touch-sensitive screen. Tap the screen to select and highlight screen items. To scroll, touch the screen, and swipe your finger up, down, right, or left.
Displays the Home screen from other screens, and displays the Lines and
Calls screens from the Home screen.
Message Waiting
Indicator
USB port
Flashes red to indicate when you have new messages.
Enables you to attach a USB flash drive, USB camera, or a USB headset.
Securing Your Phone with the Security Slot
By fastening one end of a universal security cable to a desk or table and the other end to the security slot available on VVX business media phones, you can prevent your phone from being removed.
See the hardware figure for your phone for the location of the security slot . Refer to the universal security documentation for more information on securing your phone.
Navigating VVX Business Media Phones
The phone has icons, status indicators, and user screens to help you navigate and understand important information on the state of your phone.
Accessing Screens on VVX Business Media Phones
You can access the following screens on your phone:
• Home Screen—Displays your messages, settings, and information.
• Calls Screen—Displays all active and held calls on your line.
• Lines Screen—Displays your phone lines, favorites, and conditional soft keys.
• Active Call Screen—Displays the active call currently in progress.
Access the Home Screen
On VVX phones, the phone lines and icons you can select to access phone features, settings, and information display on the Home screen.
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Getting Started with VVX Business Media Phones
Home screen on VVX 400 phones
Procedure
1.
Press .
Access the Calls Screen
You can access the Calls screen when you have one held call or an active and held call in progress on your phone.
The Calls screen is automatically displayed when you have an active call and one or more held calls on your phone. The total number of calls is displayed on your line. If you have multiple lines on your phone, the calls display under the associated line, as shown next.
Calls screen on VVX 500 and 600 series phones
Procedure
1.
During a call, do one of the following:
• Press the Home key .
• From the Lines screen, press the Calls soft key.
• On VVX 201 phones, press the L > C soft key.
• On VVX 500/501 and 600/601 phones, tap in the status bar.
• On VVX 500/501 and 600/601 phones, swipe the screen from right to left.
Access the Lines Screen
The Lines screen is the default screen that displays when VVX business media phones are not in use.
When you have multiple calls on your phone, the number of calls is displayed next to the line number.
You can view your phone lines, favorites, and soft keys on the Lines screen, as shown next.
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Phone line, favorites, and soft keys on the Lines screen
Getting Started with VVX Business Media Phones
When you are signed into your Skype for Business account, your registered line number also displays in the status bar on the Lines screen.
Procedure
1.
Do one of the following:
• Press the Home key .
• During a call, select the Lines soft key.
• When off-hook on a VVX 201, 500/501, or 600/601 phone, select the New Call soft key.
Access the Active Call Screen
The Active Call screen is displayed when you place a call and when an active call is in progress. When an active call is in progress, the name and number of the contact you are talking with and the duration of the call is displayed. In the Active Call screen, you can hold, end, transfer a call, or set up a conference call.
The Active Call screen is supported on 500/501 and 600/601 phones only.
Active Call screen on VVX 500 series phones
Procedure
1.
Do one of the following:
• Place a call.
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Getting Started with VVX Business Media Phones
• Press the Home key during an active call.
• Tap in the status bar.
• During a call, select the Calls soft key.
• Swipe the screen from right to left.
Switch Among Phone Screens
You can see any phone screen by pressing the Home key or swiping your finger from right to left on the touchscreen. Although you can access any phone screen from whatever screen you are on, certain screens are only accessible if your phone is idle or has one or more calls in progress.
You can access these screens in the following scenarios:
• If your phone is not in use, you can access the Home and Lines screens.
• If your phone has an active call, you can access all screens.
• If your phone has one active call only, you can access the Home, Lines, and Active Call screens.
• If your phone has multiple calls, or one held call, you can access the Home, Lines, and Calls screens.
• If your phone is off-hook but not in a call, you can access Home and Lines screens.
Procedure
1.
Do one of the following:
• From the Home screen, press the Home key to display either the Lines, Calls, or Active
Call screen.
The Calls and Active Call screen display only when an active or held call is in progress on your phone.
• Press the Home key .
• Press the Lines soft key to access the Lines screen from the Calls or New Call screen.
• Press the Calls soft key to access the Calls screen from the Lines screen.
• On VVX 201 phones, press the C > L soft key to display the Lines screen from the Calls screen.
• On VVX 201 phones, press the L > C soft key to display the Calls screen from the Lines screen.
• On VVX 500/501 and 600/601 phones, swipe the screen to the right or left to switch between the Lines, Calls, or Active Call screen.
• When off-hook, press the New Call soft key to access the Lines screen.
Icons and Status Indicators
VVX business media phones have various icons and status indicators that display the status of the phone whether you are in a call or the phone is idle and not in use.
The following table displays the phone icons and status indicators that display on the VVX 201 business media phones.
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Getting Started with VVX Business Media Phones
Icons and Status Indicators on VVX 201 Business Media Phones
Icon Description Icon
Registered line
Unregistered line
Placing a call
Active call using Polycom HD Voice
Held call
Incoming call
Active conference
Placed call
Received call
Missed call
Favorite
Do Not Disturb enabled
Description
Phone warning
Login credentials invalid
Shared line
Shared line with a held call
Call forwarding enabled
New message
Presence status (Available)
Presence status (Busy or In a Call)
Presence status (Away)
Presence status (Do Not Disturb)
Presence status (Offline)
Presence status (Unknown)
Icons and Status Indicators on VVX 300 Series Business Media Phones
The following table displays the phone icons and status indicators that display on VVX 300 series business media phones.
Icon Description
Registered line
Unregistered line
Placing a call
Active call using Polycom HD Voice
Held Call
Incoming call
Icon
Active conference
Description
Phone warning
Login credentials invalid
Shared line
Shared line with a held call
Call forwarding enabled
New message
Presence status (Available)
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Getting Started with VVX Business Media Phones
Icon Description
Placed call
Received call
Missed call
Icon Description
Presence status (Busy or In a Call)
Presence status (Away)
Presence status (Do Not Disturb)
Favorite
Do Not Disturb enabled
Presence status (Offline)
Presence status (Unknown)
Icons and Status Indicators on VVX 400 Series Business Media Phones
The following table displays the phone icons and status indicators that display on VVX 400 series business media phones.
Icon Description
Registered line
Unregistered line
Placing a call
Active call using Polycom HD Voice
Icon
Held Call
Incoming call
Description
Phone warning
Login credentials invalid
Shared line
USB flash drive attached
(VVX 401/411 only)
Call forwarding enabled
New message
Active conference
Placed call
Received call
Missed call
Presence status (Available)
Presence status (Busy or In a Call)
Presence status (Away)
Presence status (Do Not Disturb)
Favorite
Do Not Disturb enabled
Presence status (Offline)
Presence status (Unknown)
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Getting Started with VVX Business Media Phones
Icons and Status Indicators on VVX 500 Series and 600 Series Business Media Phones
The following table displays the phone icons and status indicators that display on VVX 500 series and
VVX 600 series business media phones.
Icon Description
Registered line
Unregistered line
Outgoing Call
Active call using Polycom HD Voice
Held call
Incoming call
Active conference
USB flash drive attached
Placed call
Received call
Missed call
Bluetooth available
(VVX 600/601 only)
Bluetooth disconnected
(VVX 600/601 only)
New message
Icon Description
Status indicators in Lines screen. A flashing red bar indicates held calls.
A green bar indicates an active call.
Do Not Disturb enabled
Phone warning
Login credentials invalid
Shared line
Call forwarding enabled
Recent calls
USB flash drive in use
Presence status (Available)
Presence status (Busy)
Presence status (Away)
Presence status (Do Not Disturb)
Presence status (Offline)
Presence status (Unknown)
Related Links
Features for Hearing-Impaired Users
on page 165
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Getting Started with VVX Business Media Phones
Using a VVX Phone as a Common Area Phone
Your system administrator can set up VVX business media phones in your environment as a Common
Area Phone (CAP) and enable you to use the phone as a CAP user.
When a VVX phone is set up as a Common Area Phone, you can access only the following features:
• Flexible Line Keys
• Better Together over Ethernet
• Address Book Service search
Entering Information in Data Fields
You can enter information and edit fields using the dial pad keys on the phone console or the onscreen keyboard on supported phones.
Before you enter information into fields, you can choose how to enter the information using the following soft keys:
• Mode—Enables you to enter just numbers or text in title case, lowercase, or uppercase characters.
• Encoding—Enables you to enter alphanumeric and special characters as well as characters in special languages.
The following table lists the Mode and Encoding options for the dial pad and the onscreen keyboard.
Mode and Encoding Options
Mode Options Encoding Options
Abc (to capitalize the first letter only and use lowercase for the remaining letters)
ABC (to enter uppercase only) abc (to enter lowercase only)
123 (to enter numbers only)
Abc
ABC abc
123
ASCII (for regular text)
Latin (to enter accented characters)
Katakana (for Japanese characters)
Unicode (to store characters as double bytes)
Cyrillic (for Russian characters)
When the onscreen keyboard is displayed, the Encoding and Mode soft keys are not available.
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Getting Started with VVX Business Media Phones
Entering Information Using the Dial Pad
You can use the dial pad keys on VVX business media phones to edit or update field information.
The following table describes how to enter different types of data on your phone using the dial pad.
Using the Dial Pad Keys to Enter Information
Task Action
Select Encoding or Mode , and select ABC,abc, or Abc .
Enter numbers or characters in uppercase, lowercase, or title case mode
Enter only numbers
Enter text in another language
Enter a character
Enter a number
Enter a special character
Enter a space
Delete one or more characters
Select Encoding or Mode , and select 123 .
Select Encoding , and select one of the language options.
Press a dial pad key repeatedly to view the character options and stop when the character you want to enter is displayed in the field.
Wait one second, and enter the next character.
Select Encoding or Mode , and select 123 , or press a dial pad key repeatedly to enter the number that displays on that key.
Select Encoding , and select Abc , ABC , or abc . Press either the
1 , 0 , asterisk , * , or pound # key one or more times to enter one of the following special characters:
• 1 key: ! | ‘ ^ \ @ : 1
• * key: * - & % + ; ( )
• 0 key: / , _ $ ~ = ? 0
• # key: # > < { } [ ] “ ‘
You cannot access special characters when you are in numerical
(123) mode.
Select Encoding , and select one of the alphabetic Abc , ABC , or abc . Press the 0 key.
You cannot enter a space when you are in numerical (123) mode.
Use the arrow keys to position the cursor to the right of the character, or drag your finger across the characters until the cursor is positioned to the right of the character(s) you want to delete.
Press the Delete key or press the << soft key.
Enter Information Using the Onscreen Keyboard
The onscreen keyboard available on supported VVX phones enables you to enter information into text fields using the touchscreen.
The onscreen keyboard displays automatically in the upper right portion of the screen when a text field is shown. When a text field requires only numbers, the onscreen keyboard displays only numbers.
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Getting Started with VVX Business Media Phones
Procedure
1.
Tap .
2.
Tap and select Abc , ABC , abc , 123 , or one of the special character options.
3.
Press your finger on each character you want to enter.
4.
When you finish, tap .
The following table describes how to enter information using the onscreen keyboard.
Using the Onscreen Keyboard to Enter Information
Task Action
Select an Encoding option (title case, uppercase, lowercase, numbers only,
ASCII, Latin, Katakana, Unicode, Cyrillic)
Enter text
Enter uppercase characters
Enter lowercase characters
Enter numbers
Enter special characters
Exit the onscreen keyboard, enter the information, and update the next field
Delete one or more characters
Tap and select the Encoding options you want.
Tap Abc and select the characters you want.
Tap ABC and select the characters you want.
Tap abc and select the characters you want.
Tap 123 and select the numbers you want.
Tap ASCII and select the characters you want.
Tap .
Drag your finger across the characters to highlight them and then tap .
Replace characters Highlight the characters you want to replace then enter the new characters.
Entering Chinese Characters with PinYin
The PinYin text input feature on VVX business media phones uses Nuance XT9
®
Smart Input to enable you to enter Chinese characters into text fields using the phone's dial pad keys or onscreen keyboard.
You can use the PinYin input widget to enter Chinese characters in the contact directory, corporate directory, and browser using the the dial pad keys or onscreen keyboard on VVX phones. When you select a data field to edit, the PinYin input widget is automatically displayed when Simplified or Traditional
Chinese is set as the displayed language on your phone.
Note: For more information on the PinYin text input method, see the Nuance’s XT9 Smart Input website.
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Getting Started with VVX Business Media Phones
Using the PinYin Input Widget
You can use the PinYin input widget to enter Chinese characters in the contact directory, corporate directory, and browser using the the dial pad keys or onscreen keyboard on VVX phones.
When you select a data field to edit, the PinYin input widget is automatically displayed when Simplified or
Traditional Chinese is set as the displayed language on your phone.
Enter Chinese Characters with the Dial Pad Keys
You can use the dial pad keys and the PinYin input widget to enter Chinese characters on VVX business media phones.
The PinYin input widget disappears if you press the Pound key or no keys are pressed for 5 seconds.
Procedure
1.
Enter the PinYin text that corresponds with the digits on the phone's dial pad.
For example, press 7464 .
The possible PinYin matches display in the text field with the first match highlighted.
2.
Press the Star key to toggle between selections.
The recommendation area shows the possible character matches. A navigation indicator is displayed if more matches are available.
3.
Use the left and right arrow keys or swipe the recommendation area on the touch screen to change the selected character.
4.
Press the Select key to select the character from the recommendation area.
5.
After the character is selected, it is displayed in the input field at the cursor location.
Enter Chinese Characters with the Onscreen Keyboard
You can use the onscreen keyboard and the PinYin input widget to enter Chinese characters on supported VVX business media phones.
Procedure
1.
Tap .
2.
Tap to verify that PinYin is the default input mode.
A list of language options display.
3.
Ensure that XT9 PinYin is selected.
4.
Enter the PinYin text using the onscreen keyboard.
5.
Tap on the onscreen keyboard to select the character from the recommendation area.
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Logging in to and Locking Your Phone
Topics:
•
Signing in to Skype for Business on VVX business media phones
•
Signing into a VVX Phone as a Guest User
•
VVX business media phones enable you to sign in to the phone with your Skype for Business credentials or lock your phone.
Signing in to Skype for Business on VVX business media phones
You can use one of the following methods to sign in to a Polycom phone with your Skype for Business credentials:
• User ID —Enter your user credentials.
• Via PC —Sign in with the Skype for Business client when your phone is paired to your computer with Better Together over Ethernet (BToE).
• PIN —Enter your PIN Authentication credentials, if enabled.
• Web Sign In —Sign in to your Skype for Business Online account on your computer using the web address shown on the phone.
Sign In Using Your Skype for Business User Credentials
You can sign in to your Skype for Business account using your login credentials, which includes your domain, email, username, and password.
Your system administrator provides you with your login credentials.
Procedure
1.
Select Sign In , or navigate to Settings > Features > Skype for Business > Sign In .
2.
Select User ID .
3.
Enter your Skype for Business account user credentials and select Sign In .
A confirmation message is displayed when the phone successfully signs into Skype for Business.
Note: If you input the wrong credentials and lock your account, contact your system administrator.
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Logging in to and Locking Your Phone
Sign in to Skype for Business on Your Computer Using BToE
When your phone is connected to your computer and paired using Better Together over Ethernet (BToE), you can sign in to the phone using the Skype for Business client on your computer.
Procedure
1.
Select Sign In , or navigate to Settings > Features > Skype for Business > Sign In .
2.
Select Via PC or Paired with Client .
3.
In the Skype for Business client on your computer, enter your login credentials.
A confirmation message is displayed when the phone successfully signs into Skype for Business.
Related Links
Connecting to Skype for Business on Your Phone using Better Together over Ethernet
on page 157
Sign In Using Your Skype for Business PIN Authentication
You can sign in to your Skype for Business account using your PIN Authentication credentials, which your system administrator provides.
Procedure
1.
Select Sign In , or navigate to Settings > Features > Skype for Business > Sign In .
2.
Select PIN Authentication .
3.
Enter your PIN Authentication credentials for your Skype for Business account, then select Sign
In .
A confirmation message is displayed when the phone successfully signs into Skype for Business.
Note: If you input the wrong credentials and lock your account, contact your system administrator.
Sign in to Skype for Business Using Web Sign In
Use the Web Sign In method to sign in to a phone with your Skype for Business Online account using a web browser.
Procedure
1.
Select Sign In , or navigate to Settings > Features > Skype for Business > Sign In .
2.
Select Web Sign In .
A web address displays.
3.
Enter the URL into the web browser on your computer.
4.
On the Skype for Business Authentication website, enter your email address then select Verify
Email .
5.
Enter the PIN generated on the phone into the web browser.
A confirmation message is displayed when the phone successfully signs into Skype for Business.
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Logging in to and Locking Your Phone
Set the Time and Date Format
After you sign in to your phone with your Skype for Business credentials, you have the option to set the time zone and select a time and date format.
If you choose to not set up your phone when you first sign in, you can set the time and date formats later.
Procedure
1.
After you sign in to Skype for Business on your phone, select Next .
2.
On the Customize Time Zone screen, select your time zone and press Next .
3.
On the Customize Time Format, choose a time format and press Next .
4.
On the Customize Date Format screen, choose a date format and press Next .
Related Links
Change the Time and Date Format on page 121
Sign Out of Skype for Business
If you are signed in to Skype for Business on a public phone, make sure you sign out of your account after you finish using it.
After you sign out of Skype for Business, you cannot call or view your Skype for Business contacts.
However, you can still use other available features.
Procedure
1.
Select Sign Out or navigate to Settings > Features > Skype for Business > Sign Out .
Signing into a VVX Phone as a Guest User
When your system administrator enables the Hot Desking feature for VVX business media phones in your environment, you can sign in to a phone as a guest user using your Skype for Business credentials or
PIN.
The following features are available on VVX phones when you are signed in as a guest user:
• Flexible Line Key (FLK)
• Device Lock
• Address Book Service search
• Do Not Disturb Status
• Call Forward
• Basic Settings menu
• Advanced Settings menu
• Sign In/ Sign Out
• Web Configuration Utility
• Exchange Calendar
• Exchange Contacts
• Exchange Applications
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Logging in to and Locking Your Phone
• Exchange Voicemail
• Better Together over Ethernet
These features maintain the default settings while you are signed in as a guest user. When you sign out, any changes you made on the phone while signed in are removed and the host user settings are restored.
Sign In as a Guest User Using User Credentials
You can sign into Skype for Business on your phone or common area phone as a guest user with your login credentials.
Procedure
1.
On the phone, select the Guest soft key.
2.
Select Yes to sign out the host user.
3.
Select User ID .
4.
Enter your Skype for Business account user credentials and select Sign In .
A confirmation message is displayed when the phone successfully signs into Skype for Business.
Sign In as a Guest User Using PIN Authentication
You can sign into Skype for Business on your phone or common area phone as a guest user with your
PIN Authentication credentials.
Procedure
1.
On the phone, select the Guest soft key.
2.
Select Yes to sign out the host user.
3.
Select PIN Authentication .
4.
Enter your PIN Authentication credentials for your Skype for Business account, then select Sign
In .
A confirmation message is displayed when the phone successfully signs into Skype for Business.
Sign In as a Guest Using Web Sign In
You can sign into your Skype for Business Online account as a guest user using the Web Sign In method, which allows you to sign into the phone with your Skype for Business Online account using a web browser.
Procedure
1.
On the phone, select the Guest soft key.
2.
Select Yes to sign out the host user.
3.
Select Web Sign In .
A web address displays.
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Logging in to and Locking Your Phone
4.
Enter the URL into the web browser on your computer.
5.
On the Skype for Business Authentication website, enter your email address then select Verify
Email .
6.
Enter the PIN generated on the phone into the web browser.
A confirmation message is displayed when the phone successfully signs into Skype for Business.
Sign Into Skype for Business as a Guest Using BTOE on Your
Computer
When your phone is connected to your computer and paired using Better Together over Ethernet, you can sign in to a phone as a guest user using the Skype for Business client on your computer.
Procedure
1.
On the phone, select the Guest soft key.
2.
Select Yes to sign out the host user.
3.
Select Via PC or Paired with Client .
4.
In the Skype for Business client on your computer, enter your login credentials.
A confirmation message is displayed when the phone successfully signs into Skype for Business.
Locking Your Phone
Your system administrator provides you with a user password that you can use to unlock VVX business media phones.
Consider locking your phone if you want to:
• Prevent unauthorized outgoing calls.
• Prevent people from viewing or modifying phone information, such as your directory, call lists, or favorites.
When your phone is locked, you can:
• Place outgoing calls to a contact, unless your system administrator restricts your phone to placing calls to emergency and authorized numbers only.
• Answer incoming calls, unless your administrator has set your phone to require a password to answer calls.
Related Links
Place a Call from a Locked Phone on page 41
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Logging in to and Locking Your Phone
Set a Lock Code
When you sign in to your Skype for Business account, you are prompted to set a lock code. After you set a lock code, you can use the code to unlock your phone.
Note: You cannot dismiss the prompt to create a lock, however, the prompt will disappear if you do not create a lock code in a set amount of time. If you do not create a lock code when prompted, you will be automatically signed out of the phone and must create a lock code the next time you sign in.
Procedure
1.
Create and enter a numerical lock code.
2.
Confirm your lock code.
Your lock code is set and you can use your lock code to unlock your phone.
Lock Your Phone
After you create a lock code, you can lock your phone anytime you leave your desk. Your phone also automatically locks after being idle for a set amount of time, which is set by your system administrator.
Procedure
1.
Do one of the following:
▪ Select the Lock soft key.
▪ From the Home screen, select Lock .
▪ Navigate to Settings > Advanced > Administration Settings > Device Lock and select
Lock Now .
On VVX 201 and 300 series phones, the Lock screen displays with only your username and phone number. On VVX 400, 500, and 600 series phones, the Lock screen displays with your username, phone number, and profile photo, if set for your Skype for Business or Microsoft Exchange account, as shown next on the VVX 400.
Related Links
Answer a Skype for Business Call on a Locked Phone on page 44
Adding a Profile Photo to Display on the Lock Screen on page 134
Place a Call from a Locked Phone on page 41
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Logging in to and Locking Your Phone
Unlock the Phone
You can use your lock code to unlock VVX business media phones.
Procedure
1.
Enter your lock code and select Unlock or tap
Change Your Lock Code
You can change your lock code at any time while signed in to your Skype for Business account.
Procedure
1.
Navigate to Settings > Advanced > Administration Settings > Device Lock .
2.
Select Change Lock Code and enter your current lock code.
3.
Enter a new lock code and confirm your new lock code.
4.
Select Submit .
Reset Your Lock Code
If you forget your lock code, you can reset the code from a phone using your login password.
Procedure
1.
On the Lock screen, select Forgot or tap .
2.
On the Forgot Lock Code screen, enter your login password or PIN for your Skype for Business account.
3.
Enter and confirm your new lock code.
Disable Device Lock
Device Lock is enabled by default. However, if you do not want to lock your phone, you can disable
Device Lock.
Procedure
1.
Navigate to Settings > Advanced > Administration Settings > Device Lock .
2.
Select Device Lock: Enabled , and select Disabled .
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Audio Calls
Topics:
•
Placing and Answering Audio Calls
•
Switch Among the Handset, Headset, and Speakerphone
•
•
•
•
•
Parking and Retrieving Calls on the Skype for Business Server
•
•
Ignoring or Rejecting Incoming Calls
•
VVX business media phones enable you to place and answer SIP calls, ignore incoming calls from all or individual contacts, and perform server-dependent tasks.
Note: Some of the audio features available on VVX business media phones require access to the Basic settings menu. If your phone requires a password to access the Basic settings menu, contact your system administrator for assistance customizing your phone.
Placing and Answering Audio Calls
VVX business media phones can manage between eight and 24 audio calls depending on the model.
VVX 201 phones can manage a maximum of eight active, incoming, and held audio calls at a time. VVX
300 series, 400 series, 500 series, and 600 series phones can manage a maximum of 24 active, incoming, and held audio calls at a time.
However, you can have only one active call in progress with numerous other incoming calls or calls on hold on all phones. Additionally, your system administrator can set up your phone to have up to six lines with unique extension numbers or the same extension number as other lines on your network.
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Audio Calls
Placing Audio Calls
You can place calls on VVX business media phones in numerous ways, including local and international calls, calls from Recent Calls or directories, calls to contacts or favorites, or calls to authorized numbers on a locked phone.
Place a Call from the Dialer
The Dialer on VVX business media phones enables you to enter a phone number to place a call, and it displays a list of previously placed calls.
Note: Your system administrator can set up your phone to automatically place the call after you enter a certain number of digits. If a call is placed before you enter all the digits, add the number to your
Contact Directory and dial the number from the Contact Information screen.
Procedure
1.
Do one of the following:
• Start typing a phone number.
• Select New Call .
• Press a line key.
• Pick up the handset, press the Handset key , or press the Speakerphone key .
2.
Enter a number or select a recent contact.
3.
Select Dial or tap Dial .
Place an International Call
You can place calls to international phone numbers on VVX business media phones.
Procedure
1.
On the dial pad, quickly press the star key * twice.
A plus sign + is displayed.
2.
Enter the phone number with the country code and press Dial or tap Dial .
The phone plays a tone and the call is answered automatically on the contact's phone.
Place a Call from Recent Calls
You can place calls to contacts from the Recent Calls list, which contains calls that were recently placed, answered, or missed.
Procedure
1.
Navigate to Directories and select Recent or Recent Calls .
2.
From the Calls List screen, select a contact and select Dial .
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Audio Calls
Calling Favorites
You can call your favorites from the Favorites list or by selecting a favorite on your Home or Lines screen.
Call Favorites from the Favorites List
When you add a contact as a favorite on VVX business media phones, the contact is added to your
Favorites list. You can call contacts directly from the Favorites list.
Procedure
1.
Select New Call .
2.
From the Dialer, select Favorites .
3.
Select a favorite, and select Dial .
On VVX 500/501 and 600/601 phones, the call is automatically placed after you select a favorite.
Call Favorites from the Home or Lines Screen
You can quickly call favorites from the Home or Lines screen on VVX business media phones.
Procedure
1.
Do one of the following:
• On VVX 201, 300 series and 400 series phones, press a line key associated with a favorite on the Lines screen.
• On VVX 500/501 and 600/601 phones, press the Home key , tap your phone line, and tap a favorite.
A call is placed to the favorite automatically.
Calling Contacts from the Directory
On VVX business media phones, you can search for and call contacts in your Contact Directory, the
Corporate Directory, and the Skype for Business Directory. You can also search for distribution lists and call a member of a distribution list.
Call a Contact from a Directory
On VVX business media phones, you can place a call to a contact directly from your directory or you can select contacts in your directory to call from the New Call screen.
Procedure
1.
Do one of the following:
• Select Directories .
• Navigate to New Call > Directory .
2.
Choose a directory.
3.
From your directory, select or search for a contact.
4.
Select the contact's phone number.
The call is automatically placed on VVX 500/501 and 600/601 phones.
5.
If the call is not placed automatically, select Dial .
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Audio Calls
Call a Contact from the Directory Search Screen
You can search for and call contacts from the Search screen in your directory on VVX business media phones.
Procedure
1.
Navigate to Directories and select a directory.
2.
Select Search , enter your contact's first or last name, and select Search .
3.
Select your contact.
4.
In the Contact Information screen, select the contact's number, and select Dial .
Call a Member of a Distribution List
You can call a member of a distribution list (DL) directly.
Procedure
1.
Navigate to Directories > Contacts > Groups .
2.
Select a DL, then select Expand .
3.
Select your member of the DL, then select Dial .
Related Links
Search for Skype for Business Distribution Lists on page 95
Place a Call from a Locked Phone
When the phone is locked, you can place outgoing calls to any contact unless your system administrator restricts your phone to placing calls only to emergency numbers, such as 911, and authorized numbers that your system administrator can set up.
Procedure
1.
Select Call .
2.
From the Place an Authorized Call screen, select a number and select Dial .
Related Links
on page 35
on page 36
Placing Intercom Calls
The Intercom feature enables you to place a call to a contact that is answered automatically on the contact's phone as long as the contact is not in an active call.
If the contact is in an active call, the contact can choose to answer the intercom call, or the intercom call is answered automatically after the active call ends.
Check with your system administrator to find out if this feature is available on your phone.
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Audio Calls
Place an Intercom Call
You can place an intercom call from VVX business media phones to quickly relay a message to a contact.
Tip: Your system administrator can set up your phone to automatically call a specific contact when you select Intercom . If your phone is set up this way, select Intercom and wait for your contact to answer before speaking your message.
Procedure
1.
Select Intercom .
2.
Enter a number or select a contact.
3.
The phone plays a tone and the call is answered automatically on the contact's phone.
4.
After the call is answered, speak your message then select End Call .
Place an Intercom Call During a Call
You can place an intercom call to another contact during an active call.
Procedure
1.
Select Hold > Intercom .
The active call is placed on hold and the dialpad is displayed.
2.
Enter a number or select a contact.
3.
The phone plays a tone and the call is answered automatically on the contact's phone.
4.
After the call is answered, speak your message and select End Call .
5.
Select Resume .
Place a Call from an Expansion Module
You can place a call using the line keys on expansion modules connected to supported VVX business media phones.
Procedure
1.
Do one of the following:
• Press a line key corresponding to an available line and dial the number.
• Press the line key of the assigned favorite you want to call.
The call is placed and is displayed on your phone's screen.
Related Links
Connecting Polycom VVX Expansion Modules to Your Phone on page 141
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Audio Calls
Redial a Number
VVX business media phones automatically keep a record of all calls placed. You can recall the last contact you called using Redial, if enabled by your system administrator.
Procedure
1.
Select Redial .
Answering Audio Calls
When you receive an incoming call on VVX business media phones, you can choose to answer the call in various ways, including answering calls automatically, in the Incoming Calls screen, in the Calls screen, and during a call.
Answer an Incoming Call
When you receive an incoming call, the phone rings and an Incoming Call screen is displayed. In the
Incoming Call screen, you can choose to answer or reject the incoming call.
Note: Your system administrator can enable the screen to flash bright orange when you have an incoming call. The screen continues to flash until the incoming call is displayed in the Home or
Calls screen. For more information about this feature, contact your system administrator.
Procedure
1.
Do one of the following:
• Pick up the handset.
• Press the Speakerphone key or select Answer .
• Press the Headset key .
After you answer the incoming call, the call becomes active.
Answer a Call from the Calls Screen
When you don't answer an incoming call within 10 seconds, the Incoming Call screen disappears and the
Calls screen is displayed.
Procedure
1.
Select the incoming call, and select Answer .
Answer a Call When in a Call
When you are in an active call and an incoming call arrives on the same or a different line, a call waiting tone beeps, and the Incoming Call screen is displayed.
If you don't answer the call within 10 seconds, the Incoming Call screen disappears, and the Calls screen is displayed.
Procedure
1.
Select Answer .
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Audio Calls
The active call is placed on hold, and the incoming call becomes active.
Answer Calls Automatically
You can set up VVX business media phones to automatically answer calls using the Auto Answer feature.
When enabled, the phone automatically answers all incoming calls using the speakerphone. Your system administrator sets how many times the phone rings before the call is automatically answered.
When Auto Answer is enabled and you receive an incoming call while in a call, the incoming call is not answered until you end or hold the current call.
Procedure
1.
Navigate to Settings > Basic > Preferences .
2.
Select Auto Answer .
3.
Select Auto Answer SIP Calls and select Yes .
4.
Select Microphone Mute and choose Yes (the default setting) to mute the microphone for autoanswered calls.
5.
Select Video Mute and select Yes to mute the video when video calls are auto-answered.
6.
Select Save .
Related Links
Features for Mobility-Impaired Users on page 166
Answer a Skype for Business Call on a Locked Phone
You can answer incoming Skype for Business calls without unlocking the phone.
However, when you answer a call without unlocking the phone first, you cannot perform additional call actions, such as hold, resume, or transfer calls, until you unlock the phone. The only soft keys available during the call are the End Call and Unlock soft key.
You can unlock the phone at any time during the call.
Procedure
1.
Select Answer .
Related Links
on page 36
Answer an Intercom Call
When you receive an intercom call, the call is answered automatically using the speakerphone.
You can switch to the handset or headset after the call is answered.
If the phone is set up to answer intercom calls with your microphone muted, you need to unmute your microphone before responding to the call.
Procedure
1.
After the call is answered, press Mute and reply.
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Audio Calls
Answer a Call from an Expansion Module
You can answer calls using the line keys on your VVX phone or from your connected expansion module.
Procedure
1.
Press the expansion module line key that has the flashing green LED indicator.
Related Links
Connecting Polycom VVX Expansion Modules to Your Phone on page 141
Switch Among the Handset, Headset, and
Speakerphone
You can place and answer calls on your phone using the handset, headset, or speakerphone, and you can alternate among the three modes during calls, if available.
When using the speakerphone, the Speakerphone key glows green. When using the headset, the
Headset key glows green if an analog headset is connected or blue if a USB headset is connected.
For VVX 201 phones, the headset and speakerphone keys do not glow and the Headset icon displays in the status bar.
Procedure
1.
During a call, pick up the handset, press the Headset key or press the Speakerphone key .
For example, if you're using the handset, press the Headset key to switch to the headset, or press the Speakerphone key to switch to the speakerphone.
Related Links
Use Your Headset for All Calls on page 149
Mute and Unmute Audio
You can mute the microphone so other parties cannot hear you.
Microphone Mute applies to the handset, headset, and speakerphone. You can still hear all other parties when you mute your microphone. When your audio is muted, the Mute icon is displayed and the Mute key glows red, excluding VVX 201 phones.
Procedure
1.
During a call, including a conference call, press Mute .
The other parties cannot hear you.
2.
Press Mute again to unmute the microphone.
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Audio Calls
Holding and Resuming Calls
When you are in a call, you can place an active audio call on hold and resume the call.
Related Links
Hold a Call Privately on a Shared Line
on page 73
Hold a Call
You can place any active call on hold on VVX business media phones.
Procedure
1.
During an active call, select Hold .
If you're in the Calls screen, select the call first.
A hold icon is displayed on the line of the held call, and a red LED light flashes on the line key for all phones except VVX 201 phones.
Resume a Call
You can view and resume all held calls on the phone.
Procedure
1.
Do one of the following:
• Select Resume .
• From the Calls screen, select the call and select Resume .
Resume a Call on an Expansion Module
You can resume calls placed on hold by other contacts from your expansion module connected to supported VVX business media phones.
A flashing red LED light on a line key on the expansion module indicates a call is on hold on the contact's line.
Procedure
1.
Press the line key corresponding to the line with the held call.
End an Active Audio Call
You can end an active call on your phone at any time.
Procedure
1.
Do one of the following:
• Place the handset on the cradle.
• Press End Call .
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• In the Calls screen, highlight the call and press End Call .
End a Held Call
You cannot end calls that are on hold. You must resume held calls before ending them.
Procedure
1.
From the Calls screen, select the held call and press Resume > End Call .
Transferring Calls
You can transfer active or held calls to another person using the following transfer types:
• Blind transfer—Transfers the call directly to another line without speaking with the other party first.
• Consultative transfer—Enables you to speak with the other party before completing the transfer.
Related Links
Hold a Call Privately on a Shared Line
on page 73
Choose a Default Transfer Type
You can choose a default transfer type to use for all calls on VVX business media phones.
When you choose a default transfer type, the phone uses the selected transfer type for all calls.
Consultative is the default transfer type.
Procedure
1.
Navigate to Settings > Basic > Preferences .
2.
Select Default Transfer Type and choose a transfer type.
The selected transfer type is used for all calls.
Transfer a Call
You can transfer a call to another contact and choose the transfer type you want to use for the call.
Procedure
1.
During a call, do one of the following
• Press Transfer to use the default transfer type.
• Press and hold Transfer to use the non-default transfer type.
For example, if Blind is the default, press and hold Transfer to perform a Consultative transfer.
• Press Transfer > More , and select Blind or Consultative .
Depending on the default transfer type, either the Blind or Consultative option displays. For example, if the default transfer type is Blind, then you can select Consultative.
2.
Dial a number or choose a contact from the Recent Calls or a directory.
If the transfer type is set to Blind, the call is transferred immediately.
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Audio Calls
3.
If the transfer type is set to Consultative, select Transfer after speaking with your contact.
Cancel a Transfer
If a contact does not answer the transfer or you want to remain speaking with the contact on your line, you can cancel the transfer before it is complete.
Procedure
1.
Select Cancel .
The call is not transferred and becomes active.
Parking and Retrieving Calls on the Skype for
Business Server
Using the Skype for Business Call Park feature on VVX phones, you can park up to eight calls while you continue to make calls and answer other incoming calls on your phone.
Call Park is different from call hold in that the call is placed in a call orbit on the Skype for Business
Server. Calls placed in the call orbit are given a retrieval number and can be retrieved by any Skype for
Business compatible phone with access to the orbit.
Park Skype for Business Calls
You can park up to eight active or held calls on your line.
If you try to park additional calls, a message displays stating that the maximum number of calls has been parked on the server.
Procedure
1.
During a call, press the Park soft key.
The call is placed in the call orbit and given a retrieval number, as shown next.
After you park a call, you can retrieve the call or provide another contact with the call retrieval number to retrieve the call.
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Retrieving Parked Skype for Business Calls
Parked calls are placed in the call orbit and given a retrieval number to retrieve the call. When someone retrieves a parked call, a notification showing that the call was picked up and by whom is shown on the phone of the person who parked the call.
If no one retrieves a parked call within a set time limit, the call is returned to the person who parked the call. For example, if Betty parked a call and no one retrieves it, the server returns the call to Betty's line. If
Betty doesn’t answer the parked call after it’s returned, the call is sent to the default line on the server. If the call is not answered, the call is terminated. The time limit for parked calls and the default line are set by the system administrator.
Retrieve a Parked Skype for Business Call on Another Phone
You or anyone on your network can retrieve a parked call by dialing the retrieval number.
Procedure
1.
Select New Call and dial the retrieval number.
For example, dial #1347 .
Retrieve Parked Skype for Business Calls on the Same Phone
You can retrieve a parked call on the same phone where the call was parked.
Procedure
1.
Do one of the following:
• Press the Retrieve soft key.
• Select New Call and dial the retrieval number. For example, dial #1347 .
Managing Calls
On VVX business media phones, you can see the number of calls on the line from the Lines screen, as shown next. A green light on the line key indicates a line with an active call, and a red light indicates a line with one or more held calls.
Multiple Calls on phone lines on the Lines screen
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Audio Calls
Display Calls from the Lines Screen
You can display the calls for each line from the Lines screen.
When you select a phone line that has a held call, the first held call on that line is automatically resumed, even if you already have an active call on a different line.
Procedure
1.
Do one of the following:
• Press and hold the line key.
• Tap and hold the phone line.
• On VVX 500/501 and 600/601 phones, swipe the screen from right to left.
Display Calls from the Calls Screen
You can view multiple calls on your line from the Calls screen.
Procedure
1.
Do one of the following:
• Press the Home key .
• From the Lines screen, press the Calls soft key.
• On VVX 201 phones, press the L > C soft key.
• On VVX 500/501 and 600/601 phones, tap in the status bar.
• On VVX 500/501 and 600/601 phones, swipe the screen from right to left.
The Calls screen is displayed with the list of active and held calls for each line on the phone.
Manage a Call from the Calls Screen
From the Calls screen, you can manage a call by holding, resuming, or transferring the call.
Procedure
1.
Select a call.
2.
Do one of the following:
• Select Hold to place an active call on hold.
• Select Resume to make a held call active.
• Select End Call to end a call with a contact. You can end active calls only, so resume the held call first before ending it.
• Select Transfer to send the call to another contact.
• Select Conference to initiate a conference call.
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Audio Calls
Ignoring or Rejecting Incoming Calls
When you receive an incoming call, you can choose to ignore or reject the call instead of answering. You can reject or ignore incoming calls, reject incoming calls from a specific contact, or enable Do Not Disturb to reject all calls for a brief time period.
Note: You cannot reject calls on shared lines. You can only silence the ringer.
Ignore or Silence an Incoming Call
You can ignore or silence a call to stop your phone from ringing. Even if you ignore the call and silence the ringer, an incoming call notification continues to display on your phone.
Procedure
1.
From the Incoming Call screen, do one of the following:
• Select Ignore for private lines.
• Select Silence for shared lines.
The Incoming Call screen disappears, your phone stops ringing, and either the Home or Calls screen is displayed.
Reject Incoming Calls
You can reject a call and send the call directly to voicemail. Rejected calls display in the Missed Calls list in your Recent Calls list. Rejecting calls is not available for shared lines.
Procedure
1.
From the Incoming Call screen, select Reject .
Reject Calls from a Contact
You can send incoming calls from a particular contact directly to your voicemail.
Procedure
1.
Navigate to Directories > Contact Directory .
2.
From your Contact Directory , select a contact.
3.
From the Contact Information screen, select Edit .
4.
From the Edit Contact screen, select Auto Reject > Enabled and select Save .
Calls from the contact are sent directly to voicemail when the contact calls.
Rejecting Calls with Do Not Disturb
Do Not Disturb (DND) enables you to set your phone to automatically reject calls when you don’t want to be interrupted.
When you enable DND, you see the following:
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• The DND icon displays in the status bar.
• When the phone is idle, the DND icon displays next to your phone line.
• When the administrator enables hybrid line registration on the phone, you can choose All to enable
DND on all the registered lines.
• If you have new messages or you have enabled call forwarding, the messages or forwarding icon display instead of the DND icon.
• The message Do Not Disturb displays in the status bar on all phones.
• The DND icon on the Home screen changes from to .
For VVX 201 phones, the line icon changes to .
Note: When you set your presence status to Do Not Disturb and enable DND on your phone, a message stating that your status is set to Do Not Disturb scrolls under the time display, and the
DND icon does not display in the status bar.
Enable Do Not Disturb
You can enable DND to prevent your phone from ringing and to send all incoming calls directly to voicemail. All calls you receive while DND is enabled are logged in the Recent Calls list.
Enabling DND on shared lines disables ringing only. A visual notification of the call still displays, and you have the option to answer or ignore the call.
Procedure
1.
Select DND .
Reject Calls with Do Not Disturb on Multiple Lines
By default, the Do Not Disturb feature applies to all lines on your phone. Your system administrator can set up your phone so that you can enable the feature on a per-line basis.
Procedure
1.
Select DND .
2.
Select Set All to enable DND for all lines.
Reject Calls with Do Not Disturb on One Line
If you have more than one line, you can choose to enable DND for a particular line and not all lines, if enabled.
Procedure
1.
Select DND .
2.
From the Line Select screen, select a line.
3.
From the Do Not Disturb screen, select Enable .
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Redirecting Incoming Calls
You can redirect incoming calls by forwarding an incoming call to a contact, forwarding all incoming calls to a contact, or diverting calls from a specific contact to another contact.
Forwarding Incoming Skype for Business Calls
You have more options for forwarding calls when your phone is registered with the Skype for Business
Server; you can forward calls to contacts, voicemail, or a group of contacts.
Forward Skype for Business Calls to a Contact
You can set up a phone to forward all your calls to one of your Skype for Business contacts.
Procedure
1.
Select Forward > Forward to a Contact .
2.
Enter a contact's number.
A scrolling message showing that you have forwarded all incoming calls to your contact is displayed on your phone.
Forward Skype for Business Calls to Voicemail
When you are signed into Skype for Business, you have the option to forward calls directly to your voicemail.
Note: The Forward to Voicemail option is available only when voicemail is enabled. If voicemail is disabled, you cannot select the Forward to Voicemail option.
Procedure
1.
Select Forward > Forward to Voicemail .
All incoming calls are sent directly to your voicemail.
Simultaneously Ring a Group of Contacts
In the Skype for Business client, you can choose to simultaneously ring a group of Skype for Business contacts when you receive incoming calls.
Procedure
1.
In the Skype for Business client, click Settings and select Tools > Call Forwarding Settings .
2.
Select Simultaneously Ring > My Team-Call Group .
3.
In the Call Forwarding - My Team-Call Group dialog box, click Add .
4.
In the Choose a Team-Call Group Member dialog box, select the contacts you want to add and click OK .
The contacts you add as group members are displayed in the Call Forwarding - Team-Call
Group dialog box.
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5.
Click the Ring your team-call group after this many seconds drop-down menu to determine when your contacts' phones ring.
Simultaneous ringing is enabled for all assigned team-call members. If your line receives an incoming call, everyone in the team-call group’s phone rings.
Forward Calls to Delegates
If you have delegates assigned to your line, you can forward all incoming calls directly to your delegates.
Procedure
1.
Select Forward > Forward to Delegates .
Related Links
Simultaneously Ring Delegates
If you have delegates assigned to your line, you can enable your delegates' phones to simultaneously ring when you receive incoming calls.
Procedure
1.
Select Forward > Simultaneously Ring My Delegates .
Divert Calls to a Contact
You can divert all incoming calls from a particular contact to another contact.
Procedure
1.
Select Directories > Contact Directory .
2.
From the Contact Directory , select a contact.
3.
From the Contact Information screen, select Edit .
4.
From the Edit Contact screen, select Divert Contact , and enter a contact's number.
5.
Select Auto Divert > Enabled .
6.
Select Save .
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Video Calls on VVX Business Media
Phones
Topics:
•
•
Using a USB Camera with VVX Phones
•
•
▪
Start Video During an Audio Call
•
•
Display Video Calls in Full Screen
•
•
•
•
Handling Video and Audio Calls
•
Managing Video Calls without a USB Camera
•
You can receive and transmit video during calls on supported VVX phones with cameras, if enabled by your system administrator.
You can place video calls on the following VVX phones:
• VVX 500 and 600 phones with a connected Polycom
®
VVX
®
Camera
• VVX 501 and 601 phones with a connected Polycom
®
EagleEye
™
Mini USB camera
The VVX Camera and EagleEye Mini are optional USB accessories that attaches to the USB port on the
VVX 500/501 and 600/601 phones. See the Setup Sheet for your USB camera for information on how to attach the camera to your phone.
If you do not have a USB camera attached to your VVX 500, 501, 600, or 601 phone when you receive video during calls, you can see your contact's video, but your contact cannot see video from you.
Note: Some of the features described in this section require access to the Basic settings menu. If your phone requires a password to access the Basic settings menu, contact your system administrator for assistance.
Tips for Video Calls
Use these tips when you're in a video call:
• Check your video image to make sure it's clear, bright, and sharp.
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• Avoid bright lights or windows behind you. If the camera faces a window or bright lights, adjust the camera settings.
• Avoid wearing bright colors, all-light or all-dark clothing, or busy patterns, such as small checks or narrow stripes. Pastels and muted colors look best on the screen.
• Use natural gestures and speak in a natural tone without shouting.
• Pause between sentences to allow for possible audio delay.
• During a conference call, mute your microphone when not speaking.
• Avoid tapping or rustling papers near the microphone.
Using a USB Camera with VVX Phones
You can transmit video to contacts during calls with an USB camera attached to your VVX 500/501 or
600/601 phone.
See the Setup Sheet for your USB camera for information on how to attach the camera to your phone.
Check with your system administrator to make sure your phone is enabled to handle video calls and has the correct software to support your camera.
After the camera is attached to your phone, a message indicating that your camera firmware is updating and syncing with your phone displays. Do not remove the camera during this process.
Note: If your phone does not detect the USB camera when you attach it to your phone, the USB port on your phone may be disabled. Contact your system administrator for more information.
Related Links https://support.polycom.com/content/support/north-america/usa/en/support/voice/business-mediaphones.html
https://support.polycom.com/content/support/north-america/usa/en/support/peripherals.html
Use the Privacy Shutter on the Camera to Stop Sending Video
You can use the privacy shutter on your USB camera to stop transmitting video during a call.
Procedure
1.
On the side of the camera lens, rotate the Privacy Shutter Adjuster from the left to the right.
USB Camera Status Indicators and Messages
Your USB camera has LED indicators that display on the camera and status messages that display on your connected VVX phone.
Camera LED Indicators
LED State Phone State
No LED One of the following:
• Phone has no power
• Camera shutter is closed
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LED State
Flashes red and green
Flashes amber and green
Flashes green
Green
Amber
Phone State
Camera is booting up
Camera firmware is updating
Incoming video call
Video call is connected
One of the following:
• Incoming call (no video or audio-only)
• Outgoing call
• Audio call is connected
• Video is muted
• Held call
• Camera shutter is open, but video is not enabled and camera is not selected
Camera Messages
Message Action
Camera attached. Firmware sync in progress, do not remove camera.
Your camera is upgrading. Do not remove your camera during this process. The upgrade is complete when you receive a message stating that either “firmware sync complete” or “upgrade failed”.
Indicates that your camera is ready to use.
Camera firmware sync complete.
Camera ready.
Camera firmware sync complete.
Contact administrator to enable video.
Camera firmware sync complete.
Camera rebooting.
Indicates that your camera is ready to use. However, your phone is not enabled to send and receive video. Contact your system administrator to enable video calls.
Indicates that the camera firmware sync is finished and your camera is in the process of rebooting.
Indicates that your camera is ready to use for your next video call.
Camera firmware sync complete.
Video available when next idle.
Camera attached, camera ready.
Camera attached. Contact administrator to enable video.
Camera attached. Video available when next idle.
Indicates that your camera is ready to use.
Indicates that your camera is ready to use. However, your phone isn't enabled to send and receive video. Contact your system administrator to enable video calls.
Indicates that your camera is ready to use for your next video call.
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Message
Camera removed.
Camera is not connected
Action
Indicates that you have detached your camera from your phone.
Indicates that a camera is not attached to your phone and that you are accessing a feature or function that requires that the camera be attached.
Video Call Settings
You can update video settings to change the way video calls display on your video-enabled VVX phones.
Note that if you update settings during a call, the new settings apply to the next call and not the current call.
Note: Some of the features described in this section require access to the Basic settings menu. If your phone requires a password to access the Basic settings menu, contact your system administrator for assistance.
Set the Call Rate for Video Calls
You can set the maximum call rate to use for a video call and the selected call rate applies to your next video call.
Your system administrator can set a maximum call rate for video calls, and you cannot select a call rate above this limit. You can choose a call rate between 128 kbps and 768 kbps. The default setting is 512 kbps.
Procedure
1.
Navigate to Settings > Basic > Call Rate .
2.
From the Call Rate screen, select the maximum call rate you want to use for video calls.
Stop Video for All Calls
You can stop your phone from automatically transmitting your video at the start of all calls by disabling the
Auto Start Video Tx setting. The default setting is enabled, which automatically transmits video at the start of every call.
Note: Stopping video doesn't create an audio-only call. Even if you stop video, video information is still transmitted to the far side as a still picture, and the call is still a video call.
Procedure
1.
Navigate to Settings > Basic > Video > Video Call Settings .
2.
From the Video Call Settings screen, select Auto Start Video Tx > Disabled .
When disabled, your phone does not automatically transmit video at the start of all calls and the
No Video icon is displayed next to your video during video calls.
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Change Video Clarity
You can change the clarity of your video, including the brightness, contrast, and sharpness of your video stream.
If your camera faces a bright light source, such as a bright window, you may need to increase the camera's brightness, contrast, and sharpness levels so the far side can see you better. To see how you look to the far side, view the picture-in-picture (PIP).
You can adjust the clarity of your video using the following settings:
• Target Frame Rate—Sets how smoothly your video displays. You can set a rate between 5 (least smooth) and 30 (smoothest). The default rate is 25.
• Brightness Level—Sets how brightly your video displays. You can set a level between 0 (dimmest) and 6 (brightest). The default level is 3.
• Saturation Level—Sets how much color your video displays. You can set a level between 0 (lowest) and 6 (highest). The default level is 3.
• Contrast Level—Sets the difference in brightness between the light and dark areas of your video.
You can set a level between 0 (no contrast increase) and Auto (noise reduction contrast). The default level is 0.
• Sharpness Level—Sets the clarity of detail in your video. You can set a level between 0 (lowest) and 6 (highest). The default level is 3.
• Flicker Avoidance—Adjusts the flickering of your video captured by the camera sensor. You can select 50 Hz (flicker avoidance for Europe and Asia) or 60 Hz (flicker avoidance for North America).
The default is 50 Hz.
Procedure
1.
Navigate to Settings > Basic > Video > Camera Settings .
2.
From the Camera Settings screen, select and adjust the desired camera settings.
Changing the Video Call and Picture-In-Picture (PIP) Displays
You can set up your phone so that it displays all video during calls in specific ways. You can choose to do the following:
• Display all incoming video calls on the full screen
• Change the way video displays
• View full-screen video with or without the picture-in-picture (PIP)
• Display the PIP next to, or over, full-screen video
Your video image is displayed at the top-right of the screen in a PIP video, as shown next. The PIP is displayed on your Home screen and during video calls. When you're in a call with a person that has video enabled, your video is displayed in the PIP and the person you're talking with (the far-side) is displayed in the Active Call screen.
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Call window with PIP and far-side video
You can customize how and where you see your PIP video and the far-side video. For example, you can swap the windows in which the video is displayed or even start and stop the transmission of your video.
Note: Depending on the phone or system that is sending video, black bars might appear on the top, bottom, or sides of the video image. This occurs because the aspect ratio of the video received does not match the display area on your phone, and the portions of the video that are not being received display as black bars. If the received video matches your phone's display area, the received video fills the screen. If black bars display, you can remove them by selecting cropped video screen mode.
Change How PIP Video Displays
You can update the way the PIP is displayed when you're in full screen mode, when you view the far-side, or when you view your video on the full screen.
You can change the following PIP settings:
• Local Camera View (Full Screen)—Enables or disables the PIP from displaying when you view video on the full screen. The default setting is Enabled.
• Local Camera View Mode (Full Screen)—Sets whether you want the PIP to display over or next to full-screen video. The default setting is Side-by-Side. You can choose to enable one of these settings:
◦ Side-by-Side—Displays the PIP next to, rather than over, full-screen video.
◦ PIP—Displays the PIP over full-screen video.
Procedure
1.
Navigate to Settings > Basic > Video .
For VVX 1500 phones, navigate to Menu > Settings > Basic > Video .
2.
Select Local Camera View then select and adjust the PIP settings.
3.
Select Save .
Change How Far-End Video Displays
You can adjust video settings to control the appearance of video received from the far-end.
You can adjust the appearance of the far-side video so that it displays as one of the following:
• Normal —The video image displays with correct proportions. Black bars appear on the top, bottom, or sides of the area to maintain the correct aspect ratio if the aspect ratio of the received video does not match the display area. The portions of the video that are not being received display as black bars.
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• Full —If the received video image is not the same aspect ratio as the display area, the video image is stretched to fill the area. If the aspect ratios match, no stretching occurs.
• Crop —The video image is resized to maintain the correct aspect ratio. Any parts of the image that do not fit within the display area are cropped.
You can choose to apply the following settings for video that displays on the full screen and in the Active
Call screen:
• Video Screen Mode (Window)—Adjusts the video image that displays in the Active Call screen. You can select Normal, Full, or Crop. The default setting is Normal.
• Video Screen Mode (Full Screen)—Adjusts the video image that displays on the full screen. You can select Normal, Full, or Crop. The default setting is Normal.
Procedure
1.
Navigate to Settings > Basic > Video .
2.
Select Video Screen Mode and select a video screen setting and make adjustments.
3.
Select Save .
Display All Video Calls in Full Screen Mode
By default, the far-side video always displays in the Active Call screen. You can enable your phone to display all incoming videos on the full screen.
Procedure
1.
Navigate to Settings > Basic > Video .
2.
Select Video Call Settings and select Auto Video Full Screen > Enable .
When enabled, this setting automatically enables your phone to display far-side video in full screen. When disabled, far-side video is displayed in the smaller Active Call screen.
3.
Select Save .
Place a Video Call
If your phone is set to transmit video automatically for calls, then your video stream is sent for all calls placed on your phone. If your phone is set to place audio-only calls by default, you can start video during an active call.
Procedure
1.
Tap New Call , enter a number or select a contact, and tap or Send .
2.
After your contact answers, press the Video or Start Video soft key.
Your camera transmits video to your contact. On phones with a USB camera, the LED light is green when video is transmitting.
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Start Video During an Audio Call
You can start sending video at any point during an audio-only call if a camera is connected to the phone.
After you start sending video, you can mute your video, but you cannot stop sending video and return to an audio-only call.
Procedure
1.
During a call, select Start Video .
Swap Video
You can switch the locations of your video and the far-side video. If you do this, your PIP is displayed in the Active Call screen, and the far-end video, previously displayed in the Active Call screen, is displayed in the PIP location. When you swap video so that your video is displayed in the Active Call screen, rather than in the PIP, the message “Local camera” is displayed next to your video.
Procedure
1.
During a video call, do one of the following:
• Tap Video > Swap .
• Tap the PIP.
Display Video Calls in Full Screen
You can display the far-side video on the full screen, and your PIP continues to display in the corner with the soft keys hidden. In full screen, call details display along the bottom of the screen, including an icon that you can select to exit full screen mode. The following figure displays full screen video on the phone.
Full screen mode
Procedure
1.
Do one of the following:
• Tap Video > Full Screen .
• Tap .
• Tap the video area to view video on the full screen.
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Exit Full Screen View
You can exit full screen view and video in your default video display.
Procedure
1.
Tap .
If you don't see , tap the bottom of the screen until it is displayed.
Stop Sending Video
You can stop transmitting video at any time during a call.
Stopping video or closing the camera shutter does not create an audio-only call. Even if you stop video, video information is still transmitted to the far-end and you are still in a video call. When you stop video, the stopped video icon is displayed and the far-side cannot see you.
Note: You can't start and stop far-end video. If the phone is set up to receive far-side video, the far-end video always displays.
Procedure
1.
Do one of the following:
• Select Stop Video or Video Mute .
• Close the Privacy Shutter.
No Video from the Far Side
If the far side stops sending video, a No Video icon is displayed on your phone. If the far side is unable to send video, a thunderbolt icon is displayed next to the No Video icon.
Call window with No Video icon
Note: Depending on the phone or system that has stopped sending video, you may see a different icon than the one shown above.
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Handling Video and Audio Calls
When you have multiple calls, you can easily manage a video call from the Calls screen. In the Calls screen on VVX 500/501 and 600/601 phones, you can identify the video call by the video stream that is displayed next to the call's details.
When two or more calls are video calls, only the active call displays video. On VVX 500/501 and 600/601 phones, all other video calls show a paused grayscale image of the far-side taken just before the call was held. When you resume a held video call, the held call becomes active and displays video.
Handle Conference Calls with Video
When you set up a conference, your phone displays video for only one conference participant at a time, even if more than one participant can send video.
The person whose video you see is the last person with video enabled who joined the conference. If you use the Join soft key to set up the conference, you see the video of the person who was held just prior to joining the conference.
Note: Viewing all video participants requires the use of a Polycom Video Conference Bridge. For more information, contact your Polycom reseller.
When your system administrator enables the conference management feature on your phone, you can select whose video to see.
Procedure
1.
During a conference call, select a contact and tap Select Video .
The Select Video soft key does not display when you're exchanging video with the selected party or when the party does not have video capability.
The person who previously displayed video is replaced with the person you selected.
Managing Video Calls without a USB Camera
When you do not have a USB camera attached to your VVX 500/501 or 600/601 phone, you can receive video, but you cannot send video. Video always displays when the person you are talking with can send video, and your phone is enabled to receive video.
If you place a video call on hold, the person's video stream stops and is replaced by a paused grayscale image taken just before you held the call, as displayed next. The person's video stream returns when you resume the call.
Handling Video and Audio-Only Calls
When you have multiple calls, you can easily manage a video call from the Calls screen. From the Calls screen, you can quickly identify the video call by the video stream that is displayed next to the call details.
If two or more calls are video calls, only the active call shows a video stream of the far side. All other video calls show a paused grayscale image of the far side. If you resume a held video call, the held call becomes active and displays an active video stream again.
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Video Calls on VVX Business Media Phones
Place Audio-Only Calls
Your system administrator can determine how your phone handles audio and video. You can change the settings on your phone to handle audio and video calls in one of the following ways:
• Video-enabled—All calls you place or answer are video calls. This means that the person you call sees your video on his or her phone, and you see video on your phone from the other person on the call.
• Audio only—All calls are audio only and do not display video information. Your phone screen does not display video in the Active Call screen, and you do not have the option to send video. If the person you call sends video, you do not see them.
• Video and Audio—You have the option to choose a call mode, either video or audio-only. If this option is set up on your phone, you can choose the call mode on a call-by-call basis, as well as choose a mode to apply to all the calls you place.
Procedure
1.
Navigate to Settings > Basic > Video .
2.
Select Video Call Settings then select Default Call Mode > Audio Only .
The mode you choose applies to your next call and all subsequent calls.
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Conference Calls
Topics:
•
•
Initiating a Skype for Business Conference Call
•
Initiating a Group Conference Call
•
Add Contacts to a Skype for Business Conference Call
•
Send Contacts Active Conference Information
▪
Set Skype for Business Conference View
•
Viewing a List of Skype for Business Conference Participants
•
Managing Skype for Business Conference Participants
When you are signed into your Skype for Business account on supported VVX phones, you can initiate audio conference calls with your Skype for Business contacts from your phone, manage conference participants, enable announcements, and lock a conference. You can manage a maximum of eight Skype for Business conference calls on VVX 201 phones and 24 Skype for Business conference calls at a time on all other VVX phones. However, you can have only one active audio conference call in progress on your phone.
Tips for Conference Calls
When you are in a conference call, follow these tips:
• Use the handset or a headset if you're in an open environment.
• Mute your microphone when you are not speaking, especially in noisy environments.
• Avoid tapping or rustling papers near the microphone.
• Speak in your normal voice without shouting.
Initiating a Skype for Business Conference Call
When registered with Skype for Business, you can initiate Skype for Business conference calls on supported Polycom phones.
Initiate a Skype for Business Conference
You can initiate a Skype for Business conference call, add and invite contacts to a conference call, and manage up to 24 conference calls.
You can only select one contact at a time to add to the conference call.
Procedure
1.
Select Meet Now > Invite .
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2.
Enter a contact's number or select a contact from Contacts or Recent Calls and select Dial .
The contact is added to the call after answering.
3.
Select Invite to add additional contacts to the conference call.
Initiate a Conference Call during a Skype for Business Call
During a Skype for Business call, you can add contacts to the call to initiate a conference call.
Note: You cannot initiate a Skype for Business conference call with video on VVX phones. If you are in an active video call when you initiate a conference call, the video call ends, and an audio-only conference call is established.
Procedure
1.
Press Conference and select a contact.
2.
Press Invite to add additional contacts to the conference call.
Initiating a Group Conference Call
You can initiate a Skype for Business conference call with all the contacts in a group on your phone or in the Skype for Business client.
Initiate a Group Conference Call
You can a initiate conference call with a group of Skype for Business contacts from a supported VVX business media phones .
Procedure
1.
Navigate to Contacts and select Groups .
2.
On the Groups screen, select a group.
3.
Select Dial All .
4.
Choose Yes to confirm that you want to dial all contacts in the group.
Each contact in the group is called one at a time.
Initiate a Group Conference Call with a Distribution List
You can initiate a conference call with all the members of a distribution list on your phone.
Procedure
1.
Press Contacts and select Groups .
2.
On the Groups screen, select a distribution list and select Expand > Dial All .
3.
Press Yes to confirm that you want to dial all members in the list.
Each member in the distribution list is called one at a time.
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Related Links
Search for Skype for Business Distribution Lists on page 95
Add Contacts to a Skype for Business Conference
Call
During a conference call, any participant can invite additional contacts to the call.
Procedure
1.
During a conference call, select Invite .
2.
Select a contact to join the meeting.
An alert tone is played when the contact has joined the conference.
Send Contacts Active Conference Information
If you are a conference participant, you can send the conference dial-in number and conference ID to contacts you want to join the call. You can view the conference contact information during an active conference call.
When a contact dials into a conference using the conference dial-in number and conference ID, the contact is added to the conference call immediately unless the conference call is locked. When the conference call is locked, the contact must wait for the conference presenter to admit them to the call.
Procedure
1.
During an active conference call, press Mtg.Info
.
The dial-in number and conference ID for the conference are displayed.
2.
Copy the information and send it to the contacts you want to join the conference.
Set Skype for Business Conference View
After the administrator has enabled the Conference Settings menu, you can set the view for a Skype for
Business video-enabled conference call.
Note: The Conference Settings menu is applicable for Skype for Business video calls only.
Procedure
1.
Navigate to Settings > Basic Settings > Video > Conference Settings > Conference View .
2.
Choose one of the following:
▪ Roster
▪ Normal
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Conference Calls
Viewing a List of Skype for Business Conference
Participants
When you initiate or join a conference call, the conference participants automatically display in a Roster.
The list only displays participants in the conference call; it does not display any calls on hold, as shown next.
Roster of Skype for Business Conference Participants
Exit the Roster
When you exit the Roster, the conference call displays on the Calls screen with the number of conference participants, but you cannot view the list of conference participants.
Procedure
1.
Press Close .
Return to the Roster
Return to the Roster at any time during an active conference to view a list of current conference participants.
Procedure
1.
Press Roster .
Managing Skype for Business Conference
Participants
When you initiate a conference call, you and all conference participants are listed as presenters.
Conference participants with the Presenter icon next to their name are presenters and can manage other conference participants.
As a presenter, you can manage call participants in the following ways:
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Conference Calls
• Mute all participants or individual participants.
• Remove participants from the conference call.
• Demote a presenter to an attendee or promote an attendee to presenter.
• Enable or disable conference announcements.
• Lock or unlock a conference.
These options do not display for attendees.
Muting Conference Participants
Only presenters can mute and unmute conference participants.
If a presenter mutes your audio, a notification is displayed on your device and a Mute icon is displayed next to each person who is muted. When a presenter mutes your audio in the Skype for Business client, it takes one second for the mute icon to display on your device.
You must wait for the presenter to unmute your audio before you can speak in the conference again.
Mute and Unmute All Conference Participants
Presenters can mute and unmute all conference participants at one time.
Procedure
1.
Select Mute All .
A notification is displayed on the participants' phones informing them that the presenter has muted the audience.
2.
Select Unmute All to enable participants to speak in the conference.
A notification is displayed on the participants' phones informing them that the presenter has unmuted the audience.
Mute and Unmute Individual Conference Participants
Presenters can choose to mute and unmute individual participants during conferences.
Procedure
1.
Select a participant and select Mute .
A notification is displayed on the participant's phone informing him or her that the presenter has muted the participant.
2.
Select the muted participant and select Unmute .
A notification is displayed on the participant's phone informing him or her that the presenter has unmuted the participant.
Demote or Promote Conference Participants
Presenters can promote conference participants from an attendee to a presenter or demote conference participants from a presenter to an attendee.
Procedure
1.
Select a conference participant and do one of the following:
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• Select Host to promote a participant to presenter.
• Select Attendee to demote a host to attendee.
The participant is now an attendee or presenter and can manage conference participants.
Enable and Disable Conference Announcements
When enabled, announcements play whenever a host mutes or unmutes the audience, locks or unlocks the conference, removes a conference participant, or when a new person joins the conference.
Presenters can choose to enable or disable announcements during a Skype for Business conference call.
Procedure
1.
During a conference call, do one of the following:
• Select Ena.Anc
to enable announcements
• Select Dis.Anc
to disable announcements.
Remove Conference Participants
A presenter can remove any participant, excluding the conference initiator, from the conference call.
Procedure
1.
Select a participant and select Remove .
A notification is displayed on the participant's phone informing him or her that the host has removed them from the conference.
Lock and Unlock a Conference Call
Presenters can lock a conference call to prevent people from joining the conference call without approval.
When a conference is unlocked, anyone on the network can join a conference call automatically with the conference dial-in number and ID. When the conference is locked, a contact must wait for the main presenter, the person who initiated the conference call, to admit the contact to the meeting.
Procedure
1.
During an active conference,select Lock .
The conference is locked, and anyone that tries to join the call must be admitted by the main presenter.
2.
When you're ready to enable people to join the conference, select Unlock .
The conference is unlocked, and anyone can join the conference call.
Admit or Deny Participants to a Locked Conference Call
When you lock a conference, you can decide whether to admit or deny any new participants to the call.
Any contacts that are trying to enter a locked conference call are displayed in the Roster with an alert icon
on the main host’s phone, as shown next.
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Procedure
1.
Select the participant and do one of the following:
• Select Admit .
• Select Deny .
Conference Calls
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Shared Lines
Topics:
•
•
Missed and Received Calls on Shared Lines
•
Hold a Call Privately on a Shared Line
•
Shared Line Appearance for Skype for Business
•
Boss-Admin for Skype for Business
All VVX business media phones support multiple and shared lines. Your administrator can customize your phone so that you have multiple shared lines enabled.
Shared Line Limitations
The following features are not available or have limitations on VVX business media phones with shared lines:
• Forwarding an incoming call is not available.
• Ignoring or rejecting an incoming call on shared lines disables ringing only.
• Enabling Do Not Disturb on shared lines disables ringing only and a visual notification of the call is displayed with the option to answer the call.
Missed and Received Calls on Shared Lines
When you have an incoming call on a shared line, which none of the phones answer, the call is displayed in the Missed Calls list on all the phones. If you have an incoming call on a shared line and you or any of the other phones answer the call, the call is not logged as missed on any phone.
Your administrator can configure the phones so that if you have an incoming call on a shared line and one phone answers, the other phones log the call as a received call. That way, if another phone on a shared line answers an incoming call, you can still view the call information from your phone's call lists even if you did not answer the call.
Related Links
Hold a Call Privately on a Shared Line
You can hold a call privately on a shared line using the Private Hold feature, which places the call on hold and displays the line as busy on the other phones on the shared line.
By default, when you place a call on hold on a shared line, all of the phones registered with that line are notified of the call's held status. When the Private Hold feature is enabled, the Pvt Hold soft key is displayed, and you can hold a call privately, transfer a call, or initiate a conference call without notifying others on the shared line of the call's held state.
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Check with your system administrator to find out if this feature is available on your phone.
Procedure
1.
During a call, press More > Pvt Hold .
The call is held on your phone, and the line shows as busy on the other shared line users' phones.
When you hold a call privately, other users on the shared line cannot resume or pick up the call.
However, users on the shared line can barge in on privately held calls. In order to allow other users to resume the call, you have to publicly hold the call by pressing the Hold key or soft key.
When Private Hold is enabled, you can also transfer a call or initiate a conference call without the other shared line users being notified of the call's status. When you press the Transfer or
Conference soft key on the shared line, the call is held privately. If you press Hold before you transfer a call or initiate a conference, the other users on the shared line are notified of the call's held status.
Related Links
on page 47
on page 46
Shared Line Appearance for Skype for Business
When your phone is registered with the Skype for Business Server, you can use the Shared Line
Appearance (SLA) feature to share a single line with other contacts as a member of a group. System administrators assign members to SLA groups.
Any SLA group member can place, answer, hold, or resume calls on the line, and all group members can view the status of a call on the shared line on their phones. Each line supports up to 24 call appearances.
Only one call at a time can be active on the shared line appearance. If a call is placed to a shared line with an active call in place, the incoming call is sent to another shared line.
This feature is not supported on VVX 201 phones. Check with your system administrator to find out if this feature is available on your phone.
Shared Line Appearance Limitations
The following features are not available or have limitations on lines for secondary SLA group members:
• Outgoing calls are not supported.
• Better Together is not supported.
• Conference calling is not available.
• Parking calls is not supported.
Answering SLA Calls
An incoming call to a shared line will ring on all group members' phones simultaneously, and the call is displayed on all members' screens along with a green LED light that flashes on the line key of each members’ phone.
Any group member can respond to an incoming call to the shared line. When a group member answers an incoming call, the line key's LED indicator on all phones changes to a steady red light to indicate the call was answered. Members can also view the status of a call on the shared line by pressing and holding the corresponding line key for one second. The call's status displays for five seconds.
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Shared Lines
Resume Held SLA Calls
Any SLA member can resume a held call on the shared line.
When an active call is placed on hold on the shared line, all group members are notified of the call's new status by a flashing red LED light on the line key on all members' phones, if enabled by your system administrator. When a held call is resumed by another SLA member, the other group members are notified of the call's new status with a steady red LED light on the line key on the members phones.
Procedure
1.
Select the corresponding line key and lift the handset.
Boss-Admin for Skype for Business
The Boss-Admin feature enables you to manage phones on your network and see when there is an answered call, when a call is on hold, or when a call has ended on a boss or delegate line.
When your phone is registered with the Skype for Business server, you can use the Boss-Admin feature to manage shared lines. A boss can assign delegates, and delegates can manage calls on behalf of the boss's line.
Assign Delegates
You can assign up to 25 delegates to your line using your Skype for Business client; however, you cannot assign yourself as a delegate to a boss's line. You can have delegates and be a delegate for another boss's line, and you can assign your bosses as delegates for your line.
Delegates can be assigned to up to 15 bosses, depending on the number of line keys available on their
VVX phone. For example, for VVX 300 series series phones, a delegate can be assigned to up to three bosses.
If a VVX Expansion Module is connected to the phone, any additional bosses assigned to the delegate display on the expansion module. If all available line keys have been assigned to boss contacts and an expansion module is not attached to the phone, additional bosses or contacts are not shown on the phone's screen.
Procedure
1.
In your Skype for Business client, click Settings and select Tools > Call Forwarding
Settings .
2.
Select Simultaneously Ring > My Delegates , as shown next.
3.
In the Call Forwarding - Delegates dialog box, click Add to add contacts as delegates for your calls.
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Shared Lines
4.
In the Choose a Delegate dialog box, select the contact you want to add as a delegate and click
Ok .
The contacts you add as delegates display in the Call Forwarding - Delegates dialog box, as shown next.
5.
Click OK when you have finished assigning contacts as delegates.
Simultaneous ringing is enabled for all assigned delegates. If the boss's line receives an incoming call, both the boss and delegate's phones ring.
You can change when your delegates' phones ring in the Call Forwarding - Delegates dialog box.
When you assign delegates to your line, your phone displays a notification that you have added a contact as a delegate, and a scrolling message “Simultaneous Ringing is activated” is displayed in the status bar.
When you are added as a delegate, a notification is displayed on your phone and in the Skype for
Business client and the boss icon is displayed on the boss's line. The boss icon changes color to reflect the boss's presence status.
Related Links
Forward Calls to Delegates on page 54
View the Delegates Group
Your delegates are automatically added to the Delegates group on your phone and in the Skype for
Business client.
Procedure
1.
Navigate to Contacts > Groups .
2.
Select Delegates .
All assigned delegates are displayed in order by last name.
View the Boss Group
You can view the contacts for which you are assigned as a delegate in the group People I Manage Calls
For on your phone and in the Skype for Business client.
Procedure
1.
Navigate to Contacts > Groups .
2.
Select People I Manage Calls For .
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All assigned bosses are displayed in order by last name.
Set a Ringtone for Boss Calls
As a delegate, you can set a distinct ringtone for incoming calls on each of your assigned bosses' lines.
Procedure
1.
Navigate to Settings > Basic > Ring Type > Boss Ring Type .
2.
Select a boss and select a ring tone.
Edit the Delegates Group
You cannot edit the Delegates group on your phone. If you want to add or remove delegates, you need to edit the Delegates group in your Skype for Business client.
Procedure
1.
In your Skype for Business client, click Settings and select Tools > Call Forwarding
Settings .
2.
Select Edit my delegate members , as shown next.
3.
Do one of the following:
• Select Add to add delegates.
• Select a delegate and click Remove to delete the delegate from the group.
Delegates removed from the Delegates group can no longer monitor call activity on a boss's line.
Managing Calls on the Boss's Line
A boss can monitor calls on the delegate's line, and delegates can place, answer, hold, or transfer calls on behalf of the boss's line.
Respond to Incoming Boss Calls
When a call is placed to the boss's line, the call is displayed on the boss and delegate's phones. As a delegate, you can answer an incoming call on a boss's line, reject the call, or forward the call directly to the boss's voicemail.
If an incoming call for a boss is answered by a delegate or the boss answers the incoming call, a notification is displayed on the boss and delegate's phones.
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Shared Lines
Procedure
1.
Do one of the following:
• Select Answer .
• Select Dismiss or Ignore .
• Select Boss VM .
Viewing Call Status on the Boss's Line
A boss and delegate can both view the status of any call on the other's phone.
Bosses can see when a delegate answers or holds a call, which delegate answered the call, and the call information of the caller. Delegates can see when a boss is in an active call or has placed a call on hold.
Bosses and delegates can also resume calls held on the other's line.
When there is an active call on the boss's line, for VVX 500/501 and 600/601 phones, a solid red bar is displayed on the boss's line key on the boss and delegates' phones. For 201, VVX 300 series, and 400 series phones, a steady red LED light on the boss's line key indicates there is an active call on the boss's line.
The next figure displays a call on the boss's line on a VVX phone.
Call on the boss's line on a VVX phone
View Held Boss Calls
Bosses and delegates can both view held calls on the boss's line.
A flashing red bar or LED light indicates that a call is on hold on a boss's line.
Procedure
1.
Press and hold the boss's line key.
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Shared Lines
Resume Held Boss Calls
Any assigned delegate can resume held calls on the boss's line.
Procedure
1.
Press and hold the boss's line key.
2.
Select the call and select Pickup .
Transferring Boss Calls
After a delegate answers a delegation call, the delegate can transfer the call to the boss’s phone using the Safe Transfer feature, or transfer the call directly to the boss’s voicemail if the boss is unavailable.
Transfer a Boss Call
After a delegate answers a delegation call, the delegate can transfer the call to the boss's phone using
Safe Transfer, which enables the delegate to transfer the call to the boss's phone and prevent the call from going to voicemail if the boss does not answer the call.
Procedure
1.
During a delegation call, press More > Safe Xfer .
The call is transferred to the boss's phone.
Resume a Transferred Boss Call
If the boss is not available to answer the transferred call, the call is returned to the delegate’s phone.
When the transferred call is returned, the phone displays a notification stating that the call was not answered and a tone plays on the delegate's phone.
After the call is returned, the delegate can resume the call and either try the Safe Transfer again or transfer the call to the boss’s voicemail.
Procedure
1.
Select the returned call and select Resume .
Transfer a Call to a Boss’s Voicemail
If a boss is unavailable to take calls, delegates can transfer the calls directly to the voicemail of the boss.
Procedure
1.
During a delegation call, press Boss VM .
Place a Call on Behalf of a Boss
As a delegate, you can make calls on behalf of your assigned boss on their lines.
When a call is made on the boss's line, a solid red bar is displayed on the line key on the boss's phone.
Procedure
1.
Press and hold the boss's line key.
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Shared Lines
2.
Select On behalf .
3.
Select a contact, then select Dial or tap .
The delegate and third-party phones display a notification indicating that a delegate is calling on behalf of a boss.
Join Conference Calls for a Boss
You can join an incoming conference call on behalf of a boss on their line and add the boss to the conference call.
Procedure
1.
Press the Conference soft key.
2.
Dial the boss's number or select the contact.
3.
After the call is answered, press the Conference soft key.
4.
After you have connected the boss's line to the conference call, press End Call to leave the conference call.
Enable Enhanced Boss-Admin
You can enable the Enhanced Boss-Admin feature from the phone user interface.
The Enhanced Boss-Admin feature is disabled by default.
Procedure
1.
Navigate to Settings > Advanced > Administration Settings > Enhanced Boss-Admin .
2.
Select Enable .
Add Delegates from Phone User Interface
You can add delegates from the phone user interface.
Procedure
1.
From the phone home screen, navigate to Forward > Forwarding Type Select .
2.
Tap Edit Delegates .
3.
Tap Add .
4.
Search for a contact of your choice in the search box and tap Select .
Delete Delegates from Phone User Interface
You can delete a delegate from phone user interface.
Procedure
1.
From phone home screen, navigate to Forward > Forwarding Type Select .
2.
Tap Edit Delegates .
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3.
Select delegates you want to delete.
4.
Tap Remove .
Shared Lines
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Recording Audio Calls
Topics:
•
Guidelines when Recording Calls
•
•
•
•
•
•
•
•
•
Pause and Resume Played Recordings
•
•
•
On VVX 401/411, 500/501, and 600/601 phones, you can record audio calls onto a USB flash drive connected to your phone.
Recordings are stored as .wav files on the USB flash drive, and you can record up to four hours in one file. You can replay recordings on the system or on a computer.
For a list of supported USB flash drives to record phone audio, see Technical Bulletin 38084: Supported
USB Devices on Polycom Support .
Note: If your phone does not detect the USB device when you insert it into the USB port, the USB port on your phone may be disabled. Contact your system administrator for assistance using the USB port.
Guidelines when Recording Calls
The following is a list of guidelines to follow when recording audio calls:
• Inform contacts when you are recording a call.
• Make sure you mute your audio when you are placed on hold while recording the call. When you place a call on hold while recording, the recording pauses. However, when another person places you on hold, the recording continues.
• During an active call, pause your recording before answering incoming calls. All incoming calls you answer after you start recording are also recorded in the same file. For example, on June 22, 2012, at 11:22 a.m., you answer a call from person A. During your call with person A, you answer calls from person B and person C. All three calls are recorded in the same file.
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Recording Audio Calls
Record a Call
You can record all active audio calls on the phone.
You cannot record calls when there are no connected calls, when you place a new call to transfer a call or initiate a conference, or when you have an incoming call. Make sure to inform your contacts on the call before you begin recording.
Note that some tones made on your contact's phone are recorded. When you mute the microphone while recording, your audio is muted and only other participants' audio in the call is recorded.
Procedure
1.
During an active call, select Record > Start .
The message “Recording in progress” is displayed in the status bar.
Manage a Call while Recording
You can hold, end, transfer, or set up a conference call while you record or while a recording is paused.
Procedure
1.
During a recording, select Back and choose a task to perform.
2.
Select Record to view the Recording options.
Pause a Recording
You can pause a recording during a call at any time while the call is active.
Procedure
1.
Select Pause .
The message “Recording Paused” is displayed in the status bar.
Resume a Recording
When you resume a recording after pausing, the recording continues within the same file.
Procedure
1.
Select Resume .
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Recording Audio Calls
Stop Recording
You can choose to stop recording a call before the call ends. The recording also stops when the active call ends, no matter who ended the call.
Caution: Do not remove the USB flash drive while recording. The file being recorded will be incomplete and cannot be played back later. Removing the USB flash drive while recording can also damage the flash drive.
Procedure
1.
Do one of the following:
• Select Stop .
• Select Back > End Call .
When you stop recording, the USB icon is displayed in the status bar.
Record a Conference Call
You can record a conference call in the same way as an active call with the following exceptions:
• All conference call participants are recorded. When a conference participant mutes his or her audio, that participant is not recorded.
• When you place a conference call on hold, the recording pauses. You can place or answer other calls, which are recorded in the same file. When you resume the conference call, the recording resumes.
Procedure
1.
During an active call, select Record > Start .
The message “Recording in progress” is displayed in the status bar.
Browse Recorded Calls
You can browse recorded files stored on the USB drive connected to supported VVX business media phones.
Procedure
1.
Navigate to Settings > Features > Removable Storage Media > Browse Recordings .
A list of recordings display.
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Recording Audio Calls
Play a Recorded Call
You can play back calls that you recorded on a USB drive connected to supported VVX business media phones.
If the handset is off-hook when you play a recording, the audio plays through the handset. If the handset is on-hook when you play a recording, the audio plays through the speaker.
Note: You cannot open and play recordings when you are in an active call or if you're recording a call. If you try to, a message indicating that the action was canceled is displayed. Place the call on hold before playing the recordings. The recording stops playing when you resume the call.
Procedure
1.
Navigate to Settings > Features > Removable Storage Media > Browse Recordings .
A list of recordings display.
2.
Select a recording.
3.
Select Open > Play .
The length of the recording and a progress bar is displayed as the recording plays.
Pause and Resume Played Recordings
While playing a recording, you can pause the recording, perform another task on the phone, and resume the recording at any time.
When you receive an incoming call while playing a recording, the recording is paused automatically. If you do not answer or reject the incoming call, the recording remains paused until you select Resume.
Procedure
1.
While the recording plays, select Pause .
2.
Select Resume to continue playing the recording.
Stop Playing a Recording
When you are finished listening to a recording, you can stop playing it by exiting the recording.
Procedure
1.
Select Exit .
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Recording Audio Calls
Rename a Recording
By default, recordings are labeled with the date of the recording. You can rename recordings to provide them with more meaningful names.
Procedure
1.
Navigate to Settings > Features > Removable Storage Media > Browse Recordings .
A list of recordings display.
2.
Select a recording.
3.
Select Rename , update the file name, and select OK .
Delete a Recording
When you have played a recording or need additional space on your USB drive, you can delete recordings from the phone.
Procedure
1.
Navigate to Settings > Features > Removable Storage Media > Browse Recordings .
A list of recordings display.
2.
Select a recording.
3.
Select Delete .
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Call Lists, Distribution Lists, and
Directories
Topics:
•
•
•
•
Searching the Skype for Business and Outlook Directories
•
Managing Skype for Business Distribution Lists
All VVX phones support a Recent Calls list, a Contact Directory and a Corporate Directory.
The phones can also support a Skype for Business Directory and Microsoft Distribution Lists, if enabled by your system administrator.
Note: Your phone may not support all of the features described in this section. Check with your system administrator to find out which features are available on your device.
Recent Calls
The Recent Calls list on VVX business media phones includes missed, received, and placed calls. Each list holds up to 100 entries.
When the phone is registered with the Skype for Business Server, you can view the last 99 Skype for
Business calls in the Recent Calls list on the phone, in the Skype for Business client on the
Conversations tab, or in Microsoft
®
Outlook
®
in the Conversation History folder.
You can perform the following tasks from the Recent Calls list:
• Sort, order, and filter calls. By default, the list displays all call types with the most recent call displaying first.
• Remove calls from the list.
• Select a call record to view call details.
• Select a call record to automatically call a contact.
View Recent Calls
In the Recent Calls list on VVX phones, you can view a list of up to 100 missed, received, and placed call entries.
Procedure
1.
Do one of the following:
• Navigate to Directories > Recent Calls .
• Tap Recent Calls in the status bar.
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Related Links
Missed and Received Calls on Shared Lines
on page 73
Sort Recent Call Entries
You can sort the Recent Calls list to view calls by call type, time, and call name.
When you sort calls by the time of the call, you can order them in ascending (oldest call first) or descending (most recent call first) order. When you sort calls by name, you can order them in ascending
(alphabetical) or descending (reverse-alphabetical) order.
Procedure
1.
Select Sort or tap Sort .
2.
Under Sort , choose Time or Name .
3.
Under Order , choose Ascending or Descending .
Sort Entries by Call Type
When you filter calls, you can choose to display only missed, received, or placed calls. You can also choose to display all call types (the default).
Note: You cannot save your filtered call list results. If you filter your Recent Calls list so that only a certain call type displays, the next time you display the list, all call types display in the default filter.
Procedure
1.
Select Type or tap Type .
2.
Choose Missed Calls , Received Calls , or Placed Calls .
Edit a Recent Call Entry
You can edit a contact's phone number stored in your Recent Calls list before returning the contact's call.
Procedure
1.
Select Info next to a call record.
2.
Select Edit or tap Edit Number .
3.
Edit the number and select Dial or tap .
Delete a Recent Call Entry
You can delete any recent call entry from the Recent Calls list.
If you delete or move call entries on the phone, if enabled, the changes are made on the phone only. If you delete call entries in the Skype for Business client, the changes are made on the phone and in the
Skype for Business client.
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Procedure
1.
Select Info next to a call record.
2.
Select Delete or tap Delete .
Save a Recent Call Entry
You can save a recent call entry to the Contact Directory.
Procedure
1.
Select Info next to a call record.
2.
From the Call Details screen, select Save .
If the person is already in your Contact Directory but is not a favorite, Add to Favorites is displayed.
Related Links
View Call Details
In the Recent Calls list, you can view call details, edit call details before calling a contact, save a contact to your directory, and delete call entries.
Procedure
1.
Select Info next to a call record.
Contact Directory
You can store a large number of contacts in the Contact Directory on VVX business media phones, as well as add additional contacts, view and update a contact's information, and delete contacts from the directory.
Contact your system administrator for the exact number of contacts you can store in the Contact Directory for your phone model.
Note: If you cannot add or edit contacts in the Contact Directory, your system administrator has set the directory as read-only. Contact your system administrator for assistance making any changes to the contacts stored in the directory.
Related Links
Save a Recent Call Entry on page 89
Save Skype for Business Contacts to the Contact Directory on page 93
Save Outlook Contacts to the Contact Directory
on page 94
Search for a Contact in the Contact Directory
You can search for your desired contact in the Contact Directory.
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Procedure
1.
Navigate to Directories > Contact Directory .
2.
In the Contact Directory , select Search .
3.
In the search field, enter your search criteria and select Submit .
Add a Contact to the Contact Directory
When you add a contact to your Contact directory, you can choose how much information you want to enter for your contact. You are required to only enter a contact number for each new contact.
The following is a list of information you can enter for each contact:
• First and Last Name—The name of your contact
• Contact—Your contact's phone number
• Job Title—Your contact's position
• Email—Your contact’s personal or work email address
• Favorite Index—An index number that displays in your Favorites list
• Label—A label or title for your contact
Note: If your phone does not display all of these contact fields, contact your system administrator. The only required field in the Contact Directory is the Contact field, which includes the contact’s phone number.
Procedure
1.
Navigate to Directories > Contact Directory .
2.
In the Contact Directory , select Add or tap .
3.
From the Add Contact screen, enter your contact's information in the available fields.
You are required to only enter a number in the Contact field when adding a new contact to the directory. You can choose to enter additional information.
4.
Select Save .
View Contact Information
From your Contact Directory, you can view information, such as name and phone number, for any contacts saved to the directory. You can also view additional information, such as a job title, label, or email address.
Procedure
1.
Navigate to Directories > Contact Directory .
2.
From the Contact Directory , select a contact.
Update a Contact's Information
After you add a contact to your Contact Directory, you can update the contact's information.
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Procedure
1.
From the Contact Directory , select a contact.
2.
From the Contact Information screen, select Edit .
3.
On the Edit Contact screen, update the contact's information.
4.
Select Save .
Delete a Contact from the Contact Directory
You can delete any contact from the Contact Directory.
Procedure
1.
Navigate to Directories > Contact Directory .
2.
From the Contact Directory , select a contact.
3.
From the Contact Information screen, select Delete .
A confirmation message is displayed, confirming that you want to delete the contact.
4.
Select Yes to delete the contact.
Corporate Directory
Your system administrator can set up your phone so that you can access a Corporate Directory, which lists contacts and groups within your company.
However, you cannot update the Corporate Directory, and your system administrator determines which contacts you can see. Check with your system administrator to find out if this feature is available.
Note: You may need to enter your user credentials to access the directory for the first time, if set by your system administrator.
Searching the Corporate Directory
In the Corporate Directory, you can perform a quick or advanced contact search.
Search the Corporate Directory
You can search for contacts in the Corporate Directory using either their first name or last name.
Procedure
1.
Navigate to Directories > Contact Directory .
2.
In the search field, enter your search criteria and select Submit .
3.
Select a contact and select View to view the contact's information.
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Perform an Advanced Search of the Corporate Directory
An advanced search enables you to choose to search for contacts by first name, last name, or phone number.
Procedure
1.
Navigate to Directories > Corporate Directory .
2.
In the Corporate Directory , select AdvFind .
3.
In the search field, enter your search criteria and select Submit .
4.
Select a contact and select View to view the contact's information.
Save Corporate Directory Search Results
Save your last search results if you would like to see them displayed in the Corporate Directory the next time you view it.
Procedure
1.
Navigate to Settings > Basic > Preferences .
2.
Select Corporate Directory > View Persistency and select Enabled .
Each time you view the Corporate Directory, your last search results automatically display.
Clear Corporate Directory Search Results
After you search for a contact, you can clear your search results and start a new search.
Procedure
1.
On the Search screen, select Clear .
Add Corporate Directory Contacts to the Contact Directory
You can add contacts in the Corporate Directory to the Contact Directory.
When you save a Corporate Directory contact to the Contact Directory, the first name, last name, and phone number of the contact are automatically saved to the directory. You can add additional contact information after the contact is saved to the directory.
Procedure
1.
In the Corporate Directory , search for a contact.
2.
From the search results, select the contact and select View .
3.
Select Save .
4.
Enter any additional contact information and select Save .
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Call Lists, Distribution Lists, and Directories
Searching the Skype for Business and Outlook
Directories
The Microsoft Skype for Business Address Book Service (ABS) enables you to search for Skype for
Business and Microsoft Outlook contacts in the Skype for Business Directory or Outlook Directory, view a contact's information and presence status, call contacts from the directory search results, and save contacts to your Contact Directory.
Search the Skype for Business Directory
You can search for contacts in the Skype for Business Directory on your phone.
Procedure
1.
Select Search on the Home screen or navigate to Directories > Skype Directory .
A search screen is displayed.
2.
Enter your contact's name.
If you're using the onscreen keyboard, tap the Checkmark then Submit .
The Skype for Business Directory displays your contact and similar contacts as you type the contact's name.
Saving Contacts from the Skype for Business Directory
You can add contacts from the Skype for Business Directory to your Skype for Business Contacts list or the Contact Directory.
Save Contacts to Skype for Business Contacts
When you save a contact to your Skype for Business Contacts list, the contact's name and email address are saved.
Procedure
1.
Search for your contact.
2.
Select your contact and select Add to Contacts .
The contact is saved to your Skype for Business Contacts list.
Save Skype for Business Contacts to the Contact Directory
The first and last name and phone number of the contact are saved to the Contact Directory. You can go to the Contact Directory to see if the contact was saved correctly and to add additional contact information.
Procedure
1.
Search for your contact.
2.
Select your contact and select View .
3.
In the Contact Information screen, select Save .
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Call Lists, Distribution Lists, and Directories
Related Links
Search the Outlook Directory
You can search for Microsoft Outlook contacts on your phone.
Procedure
1.
Navigate to Directories > Outlook Search .
2.
Enter your contact's first or last name.
If you're using the onscreen keyboard, tap the Checkmark then Submit .
Your contact and similar contacts are displayed automatically as you type the contact's information.
Save Outlook Contacts to the Contact Directory
You can save Outlook contacts to the Contact Directory on your phone.
The first and last name and phone number of the contact are saved to the Contact Directory. You can go to the Contact Directory to see if the contact was saved correctly and to add additional contact information.
Procedure
1.
Search for your contact.
2.
Select your contact.
3.
Select Add to Contacts .
If you do not see the Add to Contacts soft key, select the More soft key.
Related Links
Managing Skype for Business Distribution Lists
When you are signed in to Skype for Business on your phone, you can search for and manage Microsoft distribution lists (DL) from your phone.
You can perform the following tasks regarding distribution lists:
• Search for distribution lists
• Add or delete a distribution list
• View information for distribution lists and members of a list
Maximum Number of Distribution List Members
The following table indicates the maximum number of distribution list (DL) members that display on each phone model after you expand a DL.
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Maximum Number of Distribution List Members
Model Maximum Number of Members
VVX 201
VVX 300/310
VVX 301/311
VVX 400/410
VVX 401/411
VVX 500/501
VVX 600/601
VVX Expansion Modules (color display)
10
50
50
50
50
50
50
100
Search for Skype for Business Distribution Lists
The Skype for Business Address Book Service (ABS) enables you to search for Skype for Business and
Microsoft Outlook distribution lists in the Skype for Business Directory on your phone.
Procedure
1.
Do one of the following:
• Select Search on the Home screen or navigate to Directories > Contacts > Search .
• Navigate to Directories > Skype Directory .
2.
Enter the name of the distribution list starting with DL, or just enter a few letters in the distribution list name.
If you're using the onscreen keyboard, tap the Checkmark then Submit .
Your search results display with similar distribution lists as you type.
Related Links
Call a Member of a Distribution List
on page 41
Initiate a Group Conference Call with a Distribution List
on page 67
Save a Distribution List to the Contacts List
You can add a distribution list (DL) or a search result to your contacts. Contacts you add are available in both the phone and Skype for Business client.
Procedure
1.
Navigate to Directories > Contacts > Search , then search for your DL.
2.
Select your DL and press Add to contacts .
The distribution list is added to the Groups list on the phone and in the Skype for Business client.
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Call Lists, Distribution Lists, and Directories
3.
Navigate to Directories > Contacts > Groups , and verify that the DL was added to the Groups list.
View Contact Information for a Distribution List
You can view contact information, including names and email addresses, for any distribution list (DL) from your phone.
Procedure
1.
Navigate to Directories > Contacts > Groups , then select a DL.
2.
Select Info .
View Contact Information for a Member of a Distribution List
You can view the contact information for members of a distribution list (DL) from the phone. The phone displays the name, presence status, email address, and phone number for each DL member.
Procedure
1.
Navigate to Directories > Contacts > Groups , then select a DL.
2.
Select Expand , select a DL member, then select Info .
Delete a Distribution List
You can delete a distribution list from the phone. Distribution lists you delete are removed from both the phone and the Skype for Business client.
Procedure
1.
Navigate to Directories > Contacts > Groups , then select a DL.
2.
Select Delete and confirm deletion.
The DL is removed from the phone and in the Skype for Business client.
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Favorites and Contact Lists
Topics:
•
•
On your VVX phone, you can add contacts as favorites and view and manage Skype for Business contacts.
Note: Your phone may not support all of the features described in this section. Check with your system administrator to find out which features are available on your phone.
Managing Favorites
Favorites are the contacts in your Contact Directory that you will call most often. You can add contacts as favorites from the Contact Directory, designate an index number for favorites, view favorites on the Home or Lines screen depending on your phone, and delete favorites.
Add Favorites
Contacts that you add as favorites display in the Lines screen and in the Favorites list on all VVX phones.
A star displays in the Contact Directory for contacts saved as favorites.
Procedure
1.
Navigate to Directories > Contact Directory .
2.
From the Contact Directory , select a contact.
3.
Select Add or Add to Favorites .
A notification is displayed asking if you want to automatically accept the next available index number or manually enter your own.
4.
Select Yes to automatically accept an index number or select Edit Index to enter a unique index number.
You can enter a number up to 99 for VVX 201 phones or 9999 for all other VVX phones.
Related Links
Assign Favorites to Expansion Modules on page 144
Viewing Favorites
You can view favorites on your VVX phone in the Favorites list in the Directory or the New Call screen.
Favorites display consecutively according to their index number. The contact with the lowest number is displayed first.
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Favorites and Contact Lists
View Favorites
You can view favorites in the Favorites lists from the New Call screen on your VVX phone.
Procedure
1.
Select New Call > Favorites .
View Favorites on the Home Screen
On VVX 500/501 and 600/601, you can tap the phone line to view favorites from the Home screen. You cannot view favorites from the Home screen on VVX 201, 300 series, and 400 series phones.
Procedure
1.
From the Home screen, tap the phone line.
View Favorites from the Lines Screen
You can view a list of favorites on the Lines screen on all VVX phones.
Procedure
1.
From the Home screen, press the Home key .
Reorder Favorites
You can change the order in which your favorites display on the Home or Lines screen.
Procedure
1.
From your Contact Directory , select a contact.
2.
From the Contact Information screen, select Edit .
3.
From the Edit Contact screen, select Favorite Index and enter a new favorite index number.
4.
Select Save .
Delete Favorites
You can delete favorites to make room for new favorites.
Procedure
1.
From the Contact Directory , select a contact.
2.
From the Contact Information screen, select Edit .
3.
From the Edit Contact screen, select Favorite Index , and delete the favorite index number.
4.
Select Save .
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Favorites and Contact Lists
Tip: To quickly delete a contact, on the Lines screen, press and hold the favorite until the
Contact Information screen is displayed. Select Delete or tap Delete . The contact remains in your directory, but is no longer a favorite.
Skype for Business Contacts
You can add Skype for Business contacts from the Skype for Business directory to your contact list and call Skype for Business contacts on your phone.
Unified Contact Store
After your administrator unifies your contacts on the Skype for Business Server, you can access and manage your contacts from any application or device you are signed into with your Skype for Business account, including a Polycom phone, Skype for Business client, Outlook, or Outlook Web Application.
When the Unified Contact Store is enabled, you can add or delete contacts and distribution lists or copy and move contacts across groups. Any changes made to your contacts is synchronized across all devices and applications. For example, if you delete a contact from your phone, the contact is also deleted in the
Skype for Business client.
Note: You can copy and move contacts across groups only in the Skype for Business client. Any contacts copied or moved across groups in the client are automatically updated on the phone.
You cannot copy or move contacts across groups on the phone.
Add a Contact to Your Microsoft Skype for Business Contact List
Contacts you add to your Skype for Business client display alphabetically in the Skype for Business contact list on your phone until the maximum number of contacts is reached.
See the following table for the maximum number of contacts you can add to your phone. Note that when you delete a Skype for Business contact from your phone, the contact is deleted from your Skype for
Business client as well.
Maximum Number of Contacts Permitted
Phone Models Maximum Contacts
VVX 201, 300, 301, 310, 311, 400, 401, 410, and 411
VVX 500, 501, 600, and 601
100
200
Procedure
1.
Select Contacts or navigate to Settings > Features > Presence > Contacts .
2.
Select Add , enter your contact's email address, and select Submit .
If you're using the onscreen keyboard, tap the Checkmark then Submit .
Your contact is added to your Contact list.
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Favorites and Contact Lists
View Skype for Business Favorites and Groups
You can view the Skype for Business contacts you save as favorites on the Lines screen. You can view presence information only for contacts you add as favorites in the Skype for Business client. If you add a
Skype for Business contact as a favorite on your phone, presence information for that contact does not display.
Favorite Skype for Business contacts on the Lines screen
You can also view groups created in your Skype for Business client on your phone. However, you cannot create new groups, delete existing groups, or move contacts between groups on your phone.
Procedure
1.
Select Contacts > Groups or navigate to Settings > Features > Presence > Contacts >
Groups .
All your Skype for Business contact groups display.
Assign Skype for Business Contacts to Line Keys
When you are signed into Skype for Business on your VVX phone, you can assign Skype for Business contacts to a specific line on the phone or the VVX Expansion Module.
You can choose to assign contacts to a line key from your Contacts list, or from searching for a contact in the Skype for Business Directory.
Procedure
1.
Navigate to Settings > Features > Line Key Customization .
2.
Select Phone Line Keys .
3.
Select a line key then select Assign .
4.
Choose one of the following to assign your contact to the line key:
• Select Search and enter your search criteria to find a contact in the Skype Directory.
• Select Contacts to choose a contact from the Contacts list.
5.
Select your contact and press Assign .
The contact is assigned to the selected line key.
Related Links
on page 126
Assign Skype for Business Contacts to VVX Expansion Modules on page 144
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Favorites and Contact Lists
Skype for Business Contacts' Presence Information
You can view a contact's presence information on the Lines screen on your phone or in your Skype for
Business client on your computer. Presence information includes your contact's availability and an activity description.
The following tables show the presence icons that display for Skype for Business contacts on supported
VVX business media phones.
Presence Icons on VVX 400, 500, and 600 Series Phones
Icons Description
Available
Busy, In a Call, In a Meeting, In a Conference Call
Away, Be Right Back, Inactive, Off Work
Do Not Disturb, Presenting, In Presentation
Offline
Unknown
Out of Office
Presence Icons on VVX 300 Series Phones
Icons Description
Available
Busy, In a Call, In a Meeting, In a Conference Call
Away, Be Right Back, Inactive, Off Work
Do Not Disturb, Presenting, In Presentation
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Favorites and Contact Lists
Presence Icons on VVX 201 Phones
Icons
Offline
Unknown
Blocked
Description
Available
Busy, In a Call, In a Meeting, In a Conference Call
Away, Be Right Back, Inactive, Off Work
Do Not Disturb, Presenting, In Presentation
Offline
Unknown
Blocked
Related Links
Update Your Skype for Business Presence
on page 134
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View a Contact's Activity on VVX 201, 300, and 400 Phones
Only a contact's presence status is displayed on the Lines screen. You can view your contact's activity description in the Contact Information screen.
Procedure
1.
Press and hold the contact's line key for one second.
The Contact Information screen is displayed with your contact's presence status and activity description, as shown the next.
View Contact Information on the Lines Screen
You can view your contacts' presence and activity description on the Lines screen on VVX 500/501 and
600/601 phones. You can view additional information for your contact on the Contact Information screen.
Procedure
1.
Press and hold a contact's line key for one second.
View a Skype for Business Contacts' Information
You can view contact information for each of your Skype for Business contacts on supported Polycom phones, and make calls directly to any of the available numbers for your contact, including directly to a contact's voicemail.
You can view the following detailed information for Skype for Business contacts, depending on the privacy relationship:
• Name
• Presence Status
• Organization
• Email address
• Work number
• Mobile number
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Favorites and Contact Lists
• Home number
• Voicemail
Procedure
1.
Select the Contact soft key.
2.
Select a contact and select Info .
The contact card is displayed with your contact's presence status and contact information.
Tip: You can quickly view contact information for a Skype for Business contact by pressing and holding a contact's line key.
Change the Privacy Relationship for a Contact
In order for you to view detailed information for a contact, that contact must change your privacy relationship to Friends and Family in the Skype for Business client.
If your contact does not change your privacy relationship to Friends and Family, you can view the work number, email address, and voicemail only for that contact.
Procedure
1.
In the Skype for Business client, select a contact, right-click, and select Change Privacy
Relationship .
2.
Click Friends and Family .
Your contact can now view all of your available contact information.
Note: You cannot change the privacy relationship for contacts assigned as a delegate for your line. Contacts you assign as delegates must maintain a privacy relationship of Workgroup.
If you try to change the privacy relationship for a delegate, a notification is displayed in the
Skype for Business client.
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Accessing, Sending, and Broadcasting
Messages
Topics:
•
Access Skype for Business Voicemail Messages
•
Managing Skype for Business Voicemail Messages
•
•
Broadcasting Messages with Group Paging
•
Broadcasting Messages with Push to Talk
You can access, send, and broadcast a variety of audio and written messages on VVX phones.
Note: Your phone may not support all of the features described in this section. Check with your system administrator to find out which features are available on your phone.
Access Skype for Business Voicemail Messages
You can view individual voicemail messages for Skype for Business calls on the phone. For each voicemail message, you can view the contact who left the message, the contact's presence status, and the status of the voicemail message.
Procedure
1.
Press Messages > Voicemail .
A list of voicemail messages with status of each message displays.
2.
Select a message and select Play .
Managing Skype for Business Voicemail Messages
From the Skype for Business Voicemail screen, you can call a contact, delete messages, or mark messages as read.
Call a Contact from Voicemail
After you listen to a contact's voicemail, you can call the contact from the Voicemail screen.
Procedure
1.
Select a message and select Call .
Delete Voicemail Messages
After you listen to a message, you can delete the message.
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Procedure
1.
Select a message and select Delete .
Mark Message as Read
You can choose to mark unread messages that you do not want to listen to as read. Marking a message as read removes the message alert.
Procedure
1.
Select a message and select Mark As Read .
Instant Messaging
You can send and receive instant messages from your phone to other phones on your network.
Instant messaging is an optional feature. Contact your system administrator to find out whether instant messaging is enabled on your phone.
Send Instant Messages
When you send a message, you can either select a message from a preset list of short messages, or you can use the dial pad or onscreen keyboard to enter a custom message.
Procedure
1.
Navigate to Messages .
2.
Select Instant Messages .
3.
If you have multiple lines on your phone, select a line.
4.
From the Instant Messages screen, select the New soft key.
5.
Enter a contact's phone number, URL, or IP address and select OK .
The phone number, URL, or IP address you entered is displayed on the screen.
6.
Do one of the following:
• Press Select to choose a pre-scripted message from the Message Select screen.
• Select Edit to compose a custom message, and enter your message.
7.
Select Send .
Read Instant Messages
Instant messages display in the order they are received with the first message received displaying first.
Procedure
1.
Navigate to Messages .
2.
Select Instant Messages .
3.
If you have multiple lines on your phone, select a line.
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Accessing, Sending, and Broadcasting Messages
The first message received is displayed.
4.
Select the Next or Previous soft key to read additional messages, if available.
Reply to Instant Messages
After you read an instant message on your phone, you can send a reply to the message.
Procedure
1.
Navigate to Messages .
2.
Select Instant Messages .
3.
From the Instant Messages screen, select a message and select Reply .
4.
Enter a message and select Send .
Delete Instant Messages
You can choose to delete instant messages from your phone.
Procedure
1.
Navigate to Messages .
2.
Select Instant Messages .
3.
Select a message and select Delete .
Broadcasting Messages with Group Paging
Group Paging enables you to send pages—one-way audio announcements—to contacts subscribed to a page group.
Your administrator can enable VVX business media phones to operate in a broadcast mode called Group
Paging mode. In this mode, you can broadcast one-way announcements to a specified group of phones, called a Paging Group.
Your system administrator can define up to 25 paging groups and assign a label to each group to identify the phones in the group, such as All, HR Dept, Shipping Staff, or Executives.
Each group has one of the following priorities:
• Normal—By default, broadcasts sent to groups 1 to 23 are considered Normal broadcasts. By default, all phones are configured to receive broadcasts sent to group 1.
• Priority—By default, broadcasts sent to group 24 are considered Priority broadcasts. A Priority broadcast interrupts Normal broadcasts or active calls. All phones receive Priority broadcasts unless Do Not Disturb is enabled.
• Emergency—By default, broadcasts sent to group 25 are considered Emergency broadcasts. An
Emergency broadcast interrupts Normal broadcasts, Priority broadcasts, and active calls and plays out at near maximum volume even if Do Not Disturb is enabled.
To send and receive pages, you need to subscribe to certain paging groups. By default, you are subscribed to paging groups 1, 24, and 25, and you can send and receive pages to those paging groups.
Contact your system administrator to find out which paging group you are subscribed to.
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Send a Group Page
When you send a group page without selecting a page group, it is automatically sent to the default paging group, which is group 1. You cannot send a page while you are in an active call.
Procedure
1.
From the Lines screen, select the Paging soft key.
2.
From the Paging Groups screen, select a paging group.
3.
To begin a page, select Page .
Just before the page starts, you'll hear an alert tone, and then the page begins.
4.
Begin speaking.
5.
To end the page, select End Page .
Receiving Pages
You receive pages on the paging groups you are subscribed to as well as Group 24 (Priority pages), and
Group 25 (Emergency pages). When you enable Do Not Disturb, you only receive Emergency pages.
Non-emergency pages do not display or play on your phone.
How you receive a page depends on the priority of the page, whether you are in an active call, and whether your phone is set to receive a page during an active call. When you receive a page, the page is always played through the phone's speakerphone. You cannot play a page through your handset or headset.
When you enable Do Not Disturb on your phone, you receive only Emergency broadcasts. Nonemergency broadcasts do not display or play on your phone.
Listen to a Page during an Active Call
How you handle a page when you are in an active call depends on the page priority and whether the phone is set up to receive a page during active calls.
The following occurs when you receive a page during a call:
• For Normal pages, the page immediately plays, and you hear audio from both the active call and the page.
• For Priority or Emergency page, the page immediately plays. You hear audio from the active call and the page.
• If the phone is not set up to receive Normal pages during active calls, the page is displayed as
Pending.
Note: You adjust the volume of a Normal, non-emergency page while it plays, and the phone uses the adjusted volume for all subsequent non-emergency pages. However, only your system administrator can change the volume of an Emergency page.
Procedure
1.
Do one of the following:
• For pages that play automatically during a call, hold the call to hear only the page.
• For Pending pages, select Accept or hold the call.
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Receiving Pages When You're Not in an Active Call
When you receive a page and you are not in an active call, the page immediately plays, regardless of the paging priority.
While a page plays, you can:
• Hold the page.
• End the page. This ends the page at your phone only.
• Place a new call.
Group Paging Settings
You can change your default paging group, update page group subscriptions, and enable pages to play during active calls on your phone.
Note: The features described in this section require access to the Basic settings menu on the phone. If your phone requires a password to access the Basic settings menu, contact your system administrator for assistance customizing your phone.
Change the Default Paging Group
You can change the default paging group to any group you want.
The default paging group is group 1. If you change the default paging group, you are automatically subscribed to the group you selected.
Procedure
1.
Navigate to Settings > Basic > Preferences > Paging/PTT Configuration .
2.
Select Group Paging > Default Group , and select a new paging group number.
When you press Paging, your phone sends pages using the new group.
Update Paging Group Subscriptions
By default, you are subscribed to Paging Groups 1, 24, and 25. This means that you can send pages to and receive pages sent from these groups. You can change which groups you are subscribed to.
However, you cannot disable your subscriptions to Paging Groups 24 and 25.
Procedure
1.
Navigate to Settings > Basic > Preferences > Paging/PTT Configuration .
2.
Select Group Paging > Group Subscriptions .
3.
From the Group Subscriptions screen, select the group you want to subscribe to and select Yes .
Enable Pages to Play during Active Calls
The Accept While Busy setting determines what happens when you are in a call and receive a page. This setting is disabled by default. When disabled, the incoming page is held in a pending state, it does not disrupt the call, and you cannot hear the page.
When you enable the Accept While Busy setting, a page interrupts calls and you hear the audio of the call and the page.
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Procedure
1.
Navigate to Settings > Basic > Preferences > Paging/PTT Configuration .
2.
Select Group Paging > Accept While Busy and select Enable or Disable .
Broadcasting Messages with Push to Talk
The Push to Talk (PTT) feature enables you to transmit messages and listen to replies much like a walkie-talkie.
Your system administrator sets up the feature, defines up to 25 channels for PTT mode, and assigns a label to each channel that easily identifies the channel, such as All, HR Dept, Shipping Staff, or
Executives. By default, you are subscribed to Channels 1, 24, and 25. This means that you can send and receive PTT broadcasts on Channels 1, 24, and 25.
Each group or channel has one of the following priorities:
• Normal—By default, broadcasts sent to channels 1 to 23 are considered Normal broadcasts. If two users begin a broadcast on the same group/channel at the same time, the phone with the lower serial number continues to transmit while the other phone enters the receiving state. By default, all phones are configured to receive broadcasts sent to channel 1.
• Priority—By default, broadcasts sent to channel 24 are considered Priority broadcasts. A Priority broadcast interrupts Normal broadcasts or active calls. All phones receive Priority broadcasts unless Do Not Disturb is enabled. Phones play Priority broadcasts at the phone's current audio level.
• Emergency—By default, broadcasts sent to channel 25 are considered Emergency broadcasts. An
Emergency broadcast interrupts Normal broadcasts, Priority broadcasts, and active calls and plays out at near maximum volume even if Do Not Disturb is enabled.
Send a PTT Broadcast
You can choose a channel to broadcast on before you send a PTT broadcast, or you can hold the Talk soft key to immediately begin broadcasting on Channel 1, the default channel.
While you send a broadcast, you can pick up the handset, or press the Speakerphone or Headset key and continue speaking. You can also press the Mute key to mute your audio so the people receiving your broadcast do not hear anything. This behavior is similar to a phone call.
Tip: To automatically send a PTT broadcast on the default channel, press and hold Talk . After the transmitting beep, begin speaking.
Procedure
1.
Select Talk .
2.
From the PTT Channels screen, select a channel.
A list is displayed with the default channel, the most recent channel you sent a broadcast on, and other channels you can broadcast on.
3.
Press and hold Talk to start the broadcast.
Be sure to hold Talk throughout the entire broadcast.
A transmitting beep is played and the phone displays the channel information.
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4.
Begin speaking.
5.
When you finish your broadcast, do one of the following:
• Release Talk .
When you release Talk while sending the broadcast, the broadcast temporarily stops and enters a 10-second waiting period. During this period, the channel remains open to give others a chance to reply. At any time during the waiting period, you can resume your broadcast by pressing and holding Talk. If no one broadcasts during the waiting period, the channel closes and the broadcast ends.
• Select End PTT .
After you select End PTT, you can immediately initiate another broadcast on another channel, even if the previous broadcast is in the waiting period.
Receiving PTT Broadcasts
To receive a broadcast sent on a particular channel, you need to be subscribed to that channel.
How you receive a PTT broadcast depends on the broadcast priority, whether you are in an active call, and whether your phone is set up to receive broadcasts during active calls.
When you enable Do Not Disturb on your phone, you receive only Emergency broadcasts. Nonemergency broadcasts do not display or play on your phone.
Listen to a PTT Broadcast during an Active Call
How you handle a broadcast when you are in an active call depends on the broadcast priority and if your phone is set up to receive a broadcast when you are in an active call.
The following occurs when you receive a broadcast during an active call:
• When your phone is set up to receive Normal broadcasts during an active call, the broadcast immediately plays. You hear both the active call and the broadcast.
• When your phone is not set up to receive broadcasts during active calls, the broadcast is displayed as a Pending broadcast.
• When the broadcast is a Priority or Emergency broadcast, the broadcast plays immediately. You hear the active call and the broadcast.
Procedure
1.
Do one of the following,
• For broadcasts that play automatically during a call, hold the call to hear only the broadcast.
• For Pending broadcasts, select Accept or hold the call.
Receiving PTT Broadcasts When Not in an Active Call
When you receive a broadcast and you are not in an active call, the broadcast immediately plays, regardless of the broadcast priority.
When you adjust the volume of a non-emergency broadcast, your phone retains the adjusted volume for all subsequent non-emergency broadcasts. However, only system administrators can adjust the volume level of an Emergency broadcast.
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Reply to PTT Broadcasts
When a broadcast ends, the broadcast enters a 10-second waiting period. During this period, the channel remains open to receive or send additional broadcasts.
Procedure
1.
During the 10-second waiting period, press and hold Talk .
2.
Begin talking.
The broadcast is sent to all people listening on the channel.
3.
When you finish talking, release Talk .
The broadcast enters another waiting period until someone broadcasts again. If no activity occurs within the waiting period, the channel closes and no more broadcasts can take place.
End PTT Broadcasts
After you end a broadcast, the channel remains open so others can respond.
Procedure
1.
Do one of the following:
• Release Talk .
The broadcast enters a waiting period. You can initiate another broadcast on another channel when the waiting period ends.
• Select End PTT .
The broadcast ends. You cannot resume the broadcast by pressing and holding Talk on the same channel. You can immediately initiate another broadcast on another channel.
Push To Talk Settings
This section provides information on changing your default channel, updating channel subscriptions, and enabling broadcasts to play during active calls.
Note: The features described in this section require access to the Basic settings menu on the phone. If your phone requires a password to access the Basic settings menu, contact your system administrator for assistance customizing your phone.
Change the Default Channel
When you press and hold Talk, your broadcast automatically transmits on the default channel 1. You can change your default channel to any other channel. When you change the default channel, you are automatically subscribed to the channel you selected.
Procedure
1.
Navigate to Settings > Basic > Preferences > Paging/PTT Configuration .
2.
Select PTT Push to Talk > Default Channel and select the number of the channel you want to use.
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Update Channel Subscriptions
You can subscribe to any channel that has been enabled by your system administrator and appears in your channels list.
When you subscribe to a channel, you can send and receive PTT broadcasts on that channel.
Procedure
1.
Navigate to Settings > Basic > Preferences > Paging/PTT Configuration .
2.
Select PTT Push to Talk > Channel Subscriptions .
3.
From the Channel Subscriptions screen, select the channel you want to subscribe to and select
Yes .
Enable PTT Broadcasts to Play During Active Calls
The Accept While Busy setting determines what happens when you are in a call and receive a PTT broadcast. The setting is disabled by default, and when disabled, your phone does not play broadcasts while you are in a call but holds them in a pending state instead. When you enable the Accept While Busy setting, a PTT broadcast interrupts active calls and you hear the audio of the call and the broadcast.
Procedure
1.
Navigate to Settings > Basic > Preferences > Paging/PTT Configuration .
2.
Select PTT Push to Talk > Accept While Busy and select Enable .
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Phone Applications
Topics:
•
•
Navigating the Web and Idle Browsers
VVX phones can support optional applications configured by your system administrator.
Ask your system administrator if your phone supports any of the applications discussed in this section.
Note: Some of the features described in this section require access to the Basic settings menu. If your phone requires a password to access the Basic settings menu, contact your system administrator for assistance.
Using the Calendar
When connected to Microsoft Exchange Server, you can view and join meetings scheduled in Microsoft
Outlook from VVX business media phones.
Related Links
Check the Status of the Calendar on page 173
Open the Calendar
You can access the calendar on VVX business media phones to view and join scheduled meetings.
Procedure
1.
Select Calendar from the Home screen or navigate to Settings > Features > Calendar .
The calendar displays your meetings for the day.
Note: If you do not see the Calendar icon on the Home screen or the Calendar does not display when selected, it is possible your login credentials are incorrect or the Calendar is not connected.
Related Links
Check the Status of the Calendar on page 173
Navigate Day View
In Day view, you can see your scheduled meetings for the day, and you can navigate to a previous or upcoming day.
Procedure
1.
Do one of the following:
• To view a meeting, use the Navigation keys to select a meeting or tap the meeting.
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Phone Applications
• To view the previous day, select Previous .
• To view the previous day, tap .
• To view an upcoming day, select Next .
• To view an upcoming day, tap .
Navigate to Other Views
From Day view, you can also access Month and Meeting view. Month view is not available on VVX 201 phones.
Procedure
1.
Do one of the following:
• Select Month or tap Calendar to access Month view.
• Select a meeting to display Meeting view.
Navigate Month View
From Month view, you can select a date to view meetings for that day, and you can also view meetings for previous and upcoming months.
Month view displays all the days in the month, with a dot next to the days that have meetings. The current day is displayed in a darker color, and days you select display in gray.
This feature is not available on VVX 201 phones. Check with your system administrator to find out if this feature is available on your phone.
Procedure
1.
Do one of the following:
• To view a meeting, use the Navigation keys to select a meeting or tap the meeting.
• To view the previous day, select Previous .
• To view the previous day, tap .
• To view an upcoming day, select Next .
• To view an upcoming day, tap .
Display Meeting View on the Calendar
Meeting view displays the details for a chosen meeting.
From Meeting view, you can view the meeting's start and end time, location, organizer, required attendees, and meeting description; view meeting numbers that you can call to join meetings; and join meetings.
Procedure
1.
Do one of the following:
• From Day view, select a meeting.
• From Month view, select a date and select a meeting.
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Return to Day View
Day view is the default Calendar view. You can return to Day view from Month or Meeting view.
Procedure
1.
Select Exit or select Back .
Meeting Reminders
When you have a scheduled meeting on the calendar, a meeting reminder displays and an alert tone plays 5 to 15 minutes before a meeting starts.
From the meeting reminder, you can view meeting details and join the meeting. The following figure shows a meeting reminder that displays before a meeting starts.
Meeting Reminder
Note: If you have enabled meeting reminders but the reminders do not display before meetings, make sure that your login credentials are correct.
Respond to Meeting Reminders
From the meeting reminder, you can join a meeting, view meeting details, snooze the reminder to temporarily remove it from the screen, and dismiss the reminder to permanently remove it from the screen and stop all future reminders for the meeting.
Procedure
1.
Do one of the following:
• Select Join to join the meeting.
• Select Detail to view information for the meeting.
• Select Snooze to temporarily remove the meeting reminder from your screen for one minute.
• Select Dismiss to permanently remove the reminder for the meeting.
Choose a Meeting Reminder Type
You can choose a meeting reminder type that determines if an alert tone plays each time a meeting reminder displays.
The following options are available for meeting reminders:
• Silent—The meeting reminder displays without an alert tone.
• Audible Once—An alert tone plays the first time a meeting reminder displays but does not play for any additional reminders.
• Audible Always (default)—An alert tone plays each time a meeting reminder displays.
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Procedure
1.
Navigate to Settings > Basic > Preferences .
2.
Select Calendar Settings > Reminder Settings .
3.
Select Reminder Type and choose a meeting reminder type.
Choose a Meeting Alert Tone
You can choose the alert tone that plays for meeting reminders.
Procedure
1.
Navigate to Settings > Basic > Preferences .
2.
Select Calendar Settings > Alert Tone .
3.
Choose an alert tone and select Play to hear the tone.
Disable Meeting Reminders
Meeting reminders are enabled by default and display reminders for all meetings. You can choose to disable meeting reminders so they do not display for any meetings.
Procedure
1.
Navigate to Settings > Basic > Preferences .
2.
Select Calendar Settings > Reminder Settings .
3.
Select Reminder > Disable .
Joining Calendar Meetings
You can join any scheduled meeting from the calendar or from a meeting reminder.
Join Meetings from the Calendar
You can join meetings on VVX business media phones from the Calendar in Meeting view.
Procedure
1.
From Day view, select the meeting.
2.
In Meeting view, select Join .
Join a Meeting from a Meeting Reminder
You can join a meeting from the meeting reminder when it displays before a meeting, if enabled.
Procedure
1.
On the meeting reminder, select Join .
The meeting details display.
2.
Select Join to connect to the meeting.
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Join Skype for Business Meetings from the Calendar
You can join Skype for Business meetings from the Calendar either from meeting reminders or Meeting view.
Procedure
1.
From Day view, select the meeting.
2.
In Meeting view, select Join , as shown next.
Navigating the Web and Idle Browsers
VVX phones support the following types of browsers:
• Idle Browser—Displays non-interactive web content
The Idle Browser shows non-interactive web content on the Lines screen when your phone doesn't have any calls in progress. Your system administrator determines what displays on the Idle Browser for your phone.
• Web Browser—Enables you to search and navigate web pages
The Web Browser is an interactive browser that you can use to search the Internet and view web pages. From the Web Browser, you can select hyperlinks to view more web pages, enter information into text boxes, and scroll through web pages. There are scrolling indicators on the screen that indicate your position on the web page.
Ask your system administrator if the Idle and Web browsers are available on your phone.
View the Idle Browser
When your phone is idle, you can view an Idle Browser when you switch between the Home and Lines screens. To see the Idle Browser, you need to enable the screen saver.
Procedure
1.
When your phone is not in a call, press the Home key .
Related Links
on page 128
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Open the Web Browser
When you open the Web Browser, a toolbar with navigation and editing soft keys display for three seconds along the bottom of the screen, as shown next. You can use the navigation and editing soft keys to navigate between web pages and enter information into text boxes in the Web Browser.
Navigation bar in the Web Browser
Procedure
1.
From the Home screen, select Applications .
Browser Navigation Soft Keys
The navigation soft keys in the Web Browser enable you to view previous web pages, refresh the current page, return to the browser's Home page, or return to your phone's Home screen.
The following table lists the navigation soft keys that display in the Web Browser.
Navigating the Web Browser
Icon Action
Returns to the previous web page.
Refreshes the current web page.
Returns to the browser's home page.
Displays the toolbar permanently so it does not hide every three seconds.
Enables the toolbar to hide every three seconds. To display a hidden toolbar, you have to press the touchscreen until the toolbar displays. (VVX 500/501, and 600/601 phones)
Exits the Web Browser and returns to the phone's Home screen.
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VVX Business Media Phones Settings
Topics:
•
Password Required to Access Basic Settings
•
▪
•
Backlight Intensity and Timeout
•
•
•
•
Use Your Phone as a Digital Picture Frame
•
•
•
Update Your Skype for Business Presence
▪
Adding a Profile Photo to Display on the Lock Screen
•
▪
▪
Restrict Call Log and Contact Uploads
You can make some basic customizations on the phone, which includes changing the time and date format, setting a language, and adjusting the screen brightness.
Password Required to Access Basic Settings
Many of the features available on VVX business media phones can be enabled or customized from the
Basic settings menu. However, if your system administrator has set up the phone to require a password to access the Basic settings menu, you cannot change settings without the permission of your system administrator. Contact your system administrator for assistance enabling or customizing features.
Set the Language
Polycom phones support several languages that you can choose to display on the phone.
Check with your system administrator to find out exactly which languages are supported on your phone.
Procedure
1.
Navigate to Settings > Basic > Preferences .
2.
Select Language and select a language.
The language on the phone updates immediately.
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Time and Date Display
The time and date display in the status bar on VVX business media phones. When the phone cannot obtain a time and date, the time and date display flashes. If this happens, or if the time and date are incorrect, contact your system administrator.
Change the Time and Date Format
You can customize the time and date by choosing between a variety of time and date formats, including options to display the day, month, or year.
Procedure
1.
Navigate to Settings > Basic > Preferences .
2.
Select Time & Date and select one of the following:
• Select Clock Date to change the date format.
• Select Clock Time to change the time format.
• Select Clock Order to change the order of the time and date display. (not available on VVX
201 phones)
3.
From the Clock Date , Clock Time , or Clock Order screen, select the format you want.
Related Links
Set the Time and Date Format on page 33
Disable the Time and Date Display
You can turn off the time and date display so that they do not display at all.
Procedure
1.
Navigate to Settings > Basic > Preferences .
2.
Select Time & Date and select Disable .
Backlight Intensity and Timeout
You can change settings for the following backlight components:
• Backlight Intensity—The brightness of the screen during phone activity and inactivity.
• Backlight Timeout—The number of seconds the phone is inactive before the backlight dims to its
Backlight Idle intensity. The backlight timeout period begins after your last activity, such as an incoming call.
Backlight Intensity includes the following settings you can choose from:
• Backlight On—The brightness of the screen when there is activity.
• Backlight Idle—The brightness of the screen when there is no activity.
• Maximum Intensity—The brightness scale that applies to both Backlight On and Backlight Idle intensities.
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VVX Business Media Phones Settings
This feature is not available on VVX 101 phones. Check with your system administrator to find out if this feature is available on your phone.
Related Links
Changing the Backlight Intensity on the Expansion Module on page 147
Features for Vision-Impaired and Blind Users
on page 167
Set the Backlight Intensity
You can change the Backlight On intensity and the Backlight Idle intensity separately. You can also choose a high, medium, or low intensity, or turn off the backlight entirely. When you change the Maximum
Intensity, you modify the entire backlight intensity scale. For example, if you decrease the Maximum
Intensity, the low, medium, and high levels for both Backlight On and Backlight Idle intensities decrease.
Procedure
1.
Navigate to Settings > Basic .
2.
Select Backlight Intensity > Backlight On Intensity .
3.
Select the intensity you want, and select Back .
4.
From the Backlight Intensity screen, select Backlight Idle Intensity .
5.
Select the intensity you want, and select Back .
6.
From the Backlight Intensity screen, select Maximum Intensity .
7.
Select Up or Down , or drag your finger along the slider to increase or decrease the maximum intensity.
Set the Backlight Timeout
The backlight automatically turns on with any phone activity. By setting the Backlight Timeout, you can determine how long the phone should be idle before the backlight dims to its Backlight Idle intensity. By default, the backlight dims after the phone is idle for 40 seconds.
Procedure
1.
Navigate to Settings > Basic .
2.
Select Backlight Timeout .
3.
Select the number of seconds the phone is idle before the backlight dims.
Changing Your Background
You can change the background picture that is displayed on your phone to any image set up by your system administrator.
By default, your screen displays a blue background named Default. If no background images are set up, only the Default is available.
You can also add personal photos on your phone using the Web Configuration Utility or a USB flash drive.
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This feature is not available on VVX 201 phones. Check with your system administrator to find out if this feature is available on your phone.
Change the Background Picture
If your system administrator has pre-loaded your phone with background pictures or you have added personal photos onto the phone, you can choose to display a background other than the default.
Procedure
1.
Navigate to Settings > Basic > Preferences .
2.
Select Background and select a background image.
Depending how your system is set up, you might have to select Background > Select
Background . The Select Background screen is displayed.
Related Links
Adding Personal Photos as Your Background
on page 123
Adding Personal Photos as Your Background
You can upload a personal photo to use as your background using the Web Configuration Utility or using a USB flash drive. When you set one of your photos as the background picture, the picture is displayed as Local File in the Backgrounds list.
Keep in mind the following when you use a personal photo as the background image:
• Progressive or multiscan JPEG images are not supported.
• The phone screen sizes vary by phone:
◦ VVX 300 series and 400 series phone screens are 220 x 108 pixels.
◦ VVX 500 series phone screens are 320 x 240 pixels.
◦ VVX 600 series phone screens are 480 x 272 pixels.
• Smaller images are centered and surrounded with black space.
• Larger images are scaled proportionally to fit the screen.
• Horizontal or vertical black bars are added to preserve the original aspect ratio.
Related Links
Change the Background Picture on page 123
Add a Background Using the Web Configuration Utility
You can add one or multiple images for your phone background using the Web Configuration Utility.
Note: On Polycom phones registered with Skype for Business Server, access to the Web Configuration
Utility is disabled by default as a security precaution. Contact your system administrator for help enabling the Web Configuration Utility.
Procedure
1.
Find you phone’s IP address by navigating to Settings > Status > Platform > Phone .
2.
Enter your phone's IP address into the web browser on your computer.
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3.
Select User and enter your assigned password or the default ( 123 ) password.
4.
From the menu bar, select Preferences > Background .
5.
Click + Add a new background image .
6.
Click Select a file from PC/Desktop , and click Choose File for Phone Image .
7.
Choose your picture file and click Open .
8.
Click Save .
The file is added to the list of available backgrounds.
9.
Navigate to Settings > Basic > Preferences .
10.
Select Background and select a background image.
The image is displayed as your background.
Use a USB Flash Drive to Add a Background
You can add personal photos as your background using a USB flash drive on VVX 401/411, 500/501, and
600/601 phones.
Before you can set a photo on your USB flash drive as the background picture, make sure the photo is on a USB flash drive and is not in a folder on the drive.
Note: If your phone does not detect the USB device when you insert it into the USB port, the USB port on your phone may be disabled. Contact your system administrator for assistance using the USB port.
Procedure
1.
Attach a USB flash drive to the USB port on your phone.
2.
Navigate to Settings > Features > Removable Storage Media > Picture Frame .
Your pictures display one-by-one.
3.
Use the arrow keys to find your picture and then select the Set Background icon .
The picture you selected is displayed on the Home and Lines screens.
Note: If your pictures on the flash drive are in a subfolder and not in the root directory, the phone displays a message stating that there are no available photos. Make sure the picture you want to display on your phone is not in a subfolder on the flash drive.
Reset Your Background
You can reset your background to display the default image.
Procedure
1.
Navigate to Settings > Basic > Preferences .
2.
Select Background > Default .
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Customizing Line Keys
On VVX 300, 400, 500 and 600 series business media phones, you can customize the line keys that display on the Lines screen in the following ways:
• Set a transparent background to show for line keys
• Choose the number of columns that display
• Assign a contact to a line on the phone or an expansion module for up to 100 contacts
• Display only your line registration on the Lines screen
• Insert an empty line between line keys
• Clear a contact from a line key or delete a line key
• Reset all custom line keys
This feature is not available on VVX 201 phones. Check with your system administrator to find out if this feature is available on your phone.
Customize the Columns on the Lines Screen
When you add contacts or favorites to line keys on the Lines screen, the contacts display in columns. You can control how many columns of line keys display on the Lines screen on VVX 500/501 and 600/601 phones.
By default, the phone displays the maximum number of columns and line keys. The following are the maximum line keys and columns that display on each phone:
• VVX 500/501: 3 columns with 12 line keys
• VVX 600/601: 4 columns with 16 line keys
Procedure
1.
Navigate to Settings > Basic > Preferences > Idle Screen Settings .
2.
Select Columns , enter the number of columns you want to display.
For VVX 500/501, enter a number between 1-3; For VVX 600/601, enter a number between 1-4.
3.
Select Save .
Enable Transparent Line Keys
By default, your phone displays line keys with a background. If you have a background picture set on your
VVX phone, the background is partially or fully covered depending on the number of line keys you have.
On VVX 500/501 and 600/601 phones, you can change line keys to have a transparent background that enables you to fully see the background you set for your phone.
Procedure
1.
Navigate to Settings > Basic > Preferences > Idle Screen Settings .
2.
On the Idle Screen Settings screen, select Transparent Lines and then select Enabled .
The line keys are displayed without a background, as shown next.
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Show Only Your Line Registration
By default, your line registration and any Skype for Business contacts or favorites you add on the phone display on the Lines screen. You can choose to set your phone to only display your line registration on the Lines screen.
If you have a VVX Expansion Module connected to your phone, your contacts and favorites are moved onto the expansion module.
Procedure
1.
Navigate to Settings > Basic > Preferences .
2.
Select Idle Screen SettingsShow only registration and select Enabled .
Enable Line Key Customization
When you are signed in to Skype for Business on your VVX phone, you can enable the Line Key
Customization feature and choose which contacts are assigned to which line keys on the phone or VVX
Expansion Module.
Procedure
1.
Navigate to Settings > Features > Line Key Customization .
2.
Select Customize Line Keys: Disabled and select Enabled .
Related Links
Assign Skype for Business Contacts to Line Keys on page 100
Assign Skype for Business Contacts to VVX Expansion Modules on page 144
Insert an Empty Line Key
By default, the phone inserts new or empty lines below previously added lines. If you want to place space between line keys, you can insert an empty line key above or below other line keys on the phone or expansion module.
When you insert an empty line, all following line keys are moved down a line and the last contact is removed from the Lines screen.
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Procedure
1.
Navigate to Settings > Features > Line Key Customization .
2.
Choose one of the following:
• Phone Line Keys
• Expansion Module Line Keys .
3.
Select a line and select Insert .
By default, the new line is inserted above the selected line.
4.
Select Below to move the line below the selected line.
Clear a Line Key
You can clear a contact from a line to make the line blank. Clearing a contact does not change the position of other contacts.
Procedure
1.
Navigate to Settings > Features > Line Key Customization .
2.
Choose one of the following:
• Phone Line Keys
• Expansion Module Line Keys .
3.
Select a line and press Clear .
Delete a Line Key
Instead of clearing a line key, you can delete a contact and the assigned line key. When you delete a line key, all line keys below move up one line.
When you delete a contact from the Skype for Business client on your computer, the contact is removed from the line key but the line key is not deleted from the phone.
Procedure
1.
Navigate to Settings > Features > Line Key Customization .
2.
Choose one of the following:
• Phone Line Keys
• Expansion Module Line Keys .
3.
Select a line and press Delete .
Reset Customized Line Keys
If you need to remove all of the customized line keys you set, you can reset the line keys on your phone and expansion module.
Procedure
1.
Navigate to Settings > Features > Line Key Customization .
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2.
Choose one of the following:
• Phone Line Keys
• Expansion Module Line Keys .
3.
Select Reset Customization .
Screen Savers
Another way to personalize your phone is to enable a screen saver that can either show default pictures stored on your phone, the idle browser, or pictures stored on a USB flash drive.
Ask your system administrator if this feature is available on your phone.
Enable Screen Savers
When you enable the screen saver, you can choose to have your phone either display default photos stored on the phone or the idle browser.
The screen saver automatically starts each time your phone is idle for a certain amount of time.
You can stop the screen saver at any time by pressing any key or touching the screen. When your phone is idle again for a specified period of time, the screen saver starts again.
Procedure
1.
Navigate to Settings > Basic > Preferences .
2.
Select Screen Saver > Screen Saver screen and select Enabled .
3.
Select Wait Time , and enter the number of minutes the phone should wait after no activity before displaying the screen saver.
You can enter any time between one minute and of 9999 minutes. The default is 15 minutes.
4.
Select Type and select either Default or Idle Browser .
5.
Select Save .
Related Links
on page 118
Use Personal Photos as Screen Savers
On VVX 401/411, 500/501, and 600/601 phones, you can enable your phone to display your personal photos on a USB flash drive as a screen saver.
To set up a screen saver of your photos, you must set up certain screen saver settings, place your photos on a USB flash drive, and attach the USB flash drive to the phone.
The photos you use must have the following file type and size properties:
• File type: BMP, JPEG, or PNG
• Maximum size: 9999 x 9999 pixels
The phone can only display the photos as your screen saver when the USB flash drive is attached to the phone. You can set up your phone to use a single photo to display or have all photos display in slideshow style. This is an alternative to setting up a screen saver, and it automatically starts each time your phone is idle a certain amount of time.
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Procedure
1.
Place one or more photos onto a USB flash drive, either in the root directory or in a folder.
2.
Attach the USB flash drive to your phone.
The USB icon is displayed on the status bar.
3.
Navigate to Settings > Basic > Preferences .
4.
Select Picture Frame > Folder , and enter the name of the folder you placed your photos in on the
USB flash drive.
If you placed the photos in the root directory of your USB flash drive instead of a folder, do not enter a folder name.
5.
Select Time Per Image , and enter the number of seconds you want each photo to display.
You can enter a minimum of 3 seconds and a maximum of 300 seconds. The default is 5 seconds.
6.
Select Save .
If the message “No pictures found” displays after you select Save , there are no photos in the folder you specified or in the root directory. Go back and make sure the information you entered is correct.
7.
Navigate to Settings > Basic > Preferences .
8.
Select Screen Saver > Screen Saver screen and select Enabled .
9.
Select Wait Time , and enter the number of minutes the phone should wait after no activity before displaying the screen saver.
You can enter any time between one minute and of 9999 minutes. The default is 15 minutes.
10.
Select Save .
Your phone displays the screen saver after the number of minutes you specified in the Wait Time field.
Note: If your phone does not detect the USB device when you insert it into the USB port, the
USB port on your phone may be disabled. Contact your system administrator for assistance using the USB port.
Related Links
Overview of Phone Hardware and Keys on page 13
Disable the Screen Saver
You can stop a screen saver at any time by touching the screen. After your phone is idle for the specified period of time, the screen saver starts again.
You can disable a screen saver—prevent it from starting, even if your phone has been idle for the specified period of time—by doing the following:
• Disabling the Screen Saver setting. When you disable the setting, the screen saver does not display, even though the USB flash drive is still attached.
• Removing the USB flash drive. The screen saver does not display until you attach the USB flash drive again and your phone is idle for the period of time you specified.
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Procedure
1.
Navigate to Settings > Basic > Preferences .
2.
Select Screen Saver > Screen Saver then select Disabled .
3.
Select Save .
Use Your Phone as a Digital Picture Frame
On VVX 401/411, 500/501, and 600/601 phones, you can use the Picture Frame feature to view pictures stored on your USB flash drive at any time without setting up a screen saver.You can display your pictures as thumbnails, as a slide show, or a single picture.
Before you can display your pictures, confirm that your pictures are on the USB flash drive and that the
USB flash drive is attached to your phone.
Note: If your phone does not detect the USB flash drive when you attach it to your phone, the USB port on your phone may be disabled. Contact your system administrator.
Procedure
1.
Select Settings > Features > Removable Storage Media > Picture Frame .
Your pictures display one-by-one, like a slide show, and navigation icons display beneath your pictures, as shown next.
Related Links
Overview of Phone Hardware and Keys on page 13
Picture Frame Icons
Use the icons in the following table to perform actions in the Picture Frame.
Picture Frame Icons
Icon Label Action
Thumbnail View thumbnails of your pictures.
Back View the previous picture.
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Forward
Pause
Start
Stop
Background Image
View the next picture.
Pause and display the current picture only.
Starts the display of pictures one-by-one again.
Stop displaying the pictures. The pictures do not display again until you access the Picture Frame feature (unless you have a screen saver enabled).
Set the picture that currently displays as the background picture for your phone.
Power-Saving Mode
By default, Polycom phones are set to enter power-saving mode and turn off the screen after being idle for a certain period of time to conserve energy.
You can determine the period of time that the phone is idle before the screen turns off, and you can set different idle timeouts for office hours and off hours, such as evenings and weekends. When powersaving mode is activated, the phone exits power-saving mode if an event occurs—for example, if there is an incoming call or message. If a screen saver is enabled, power-saving mode still occurs.
You can update the following power-saving settings:
• Office Hours —When you start work and how long you're in the office each day.
• Timeouts —The period of time the phone should be idle before the screen turns off.
Change Your Office Hours for Power-Saving Mode
When you update your office hours, you specify when you start and how long you work each day. After your work hours, the phone is idle and goes into power-saving mode.
Procedure
1.
Navigate to Settings > Basic .
2.
Select Power Saving > Office Hours and select Start Hour .
3.
Select a day of the week, and using the 24-hour clock, enter a start time from 0 to 23.
4.
Select Save .
5.
From the Office Hours screen, select Duration .
6.
Select a day of the week and enter a duration of 0 to 12 hours per day.
7.
Select Save .
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Change Idle Timeouts for Power-Saving Mode
You can update the period of time the phone is idle before the screen turns off.
You can specify different timeouts for office hours (Office Hours Idle Timeout) and non-office hours (Off
Hours Idle Timeout). By default, the Office Hours Idle Timeout is much longer than the Off Hours Idle
Timeout.
You can also specify a separate timeout period that applies after you press a key or tap the screen. This is called the User Input Idle Timeout. You can choose to set a higher User Input Idle Timeout than the
Office Hours and Off Hours Idle Timeouts so that when you're actively using the phone, power-saving mode doesn't initiate as often.
Tip: If you press a key or tap the screen, the idle timeout period that applies (User Input Idle Timeout or Office Hours/Off Hours Idle Timeout) is the timeout with the highest value.
Procedure
1.
Navigate to Settings > Basic .
2.
Select Power Saving > Timeouts .
3.
Select Office Hours Idle Timeout and enter the number of minutes (1 to 600 minutes) the phone should wait during office hours before starting power-saving mode.
4.
Select Off Hours Idle Timeout and enter the number of minutes (1 to 10 minutes) the phone should wait during off-hours before starting power-saving mode.
5.
Select User Input Idle Timeout and enter the number of minutes (1 to 10 minutes) the phone should wait after a key press or screen select before starting power-saving mode.
6.
Select Save .
Changing Audio Settings
You control certain audio settings on your phone, including the ringtone for incoming calls from all contacts or a specific contact, where call notifications play, and the volume of the ringtone or call audio.
Related Links
Features for Hearing-Impaired Users
on page 165
Change Incoming Call Notifications
You can choose whether you hear sound effects—all phone sounds except call audio—from the handset, headset, speaker, or the active audio device you set.
For example, you can configure your phone to ring on your headset instead of the speaker. By default, you hear all sound effects from the speaker.
Procedure
1.
Navigate to Settings > Basic > Preferences .
2.
Select Audible Ringer and select a location to hear sound effects.
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Set a Ringtone for Incoming Calls
A simple way to personalize your phone is to change the ringtone. You can pick unique ringtones for the different lines on the phone. The default ringtone is Low Trill.
Procedure
1.
Navigate to Settings > Basic > Preferences .
2.
Select Ring Type .
3.
If there are multiple lines on your phone, select a line.
4.
From the Ring Type screen, select a ringtone.
5.
Select Play to hear the ringtone.
Set a Ringtone for Individual Contacts
You can select unique ringtones for various contacts in your directory, which helps you quickly identify callers as your phone rings.
Procedure
1.
Navigate to Directories > Contact Directory .
2.
From the Contact Directory , select a contact.
3.
From the Contact Information screen, select Edit .
4.
From the Edit Contact screen, select Ring Type and select a ringtone.
5.
Select Play to hear the ringtone.
6.
Select Save .
Change the Volume
You can increase the volume of your ringtone and the audio during a call.
Procedure
1.
Press one of the Volume keys to increase or decrease the audio.
Enable Acoustic Fence
Acoustic Fence suppresses background noise while you are on a call, which enhances call audio quality for call participants.
The Acoustic Fence setting does not display on the phone by default, so if your system administrator has enabled the feature option to display on your phone, you can enable or disable Acoustic Fence.
Acoustic Fence works with handsets or headsets. However, only headsets connected to the RJ-9 port on the phone support Acoustic Fence. Acoustic Fence is enabled by default on the handset, disabled by default for a connected headset, and not supported with USB or Bluetooth headsets.
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Procedure
1.
Navigate to Settings > Basic > Preferences .
2.
Select Acoustic Fence and select Enable .
Update Your Skype for Business Presence
You can update your Skype for Business presence status and presence information on the phone. When you change your presence on any device, the information is automatically updated in the Skype for
Business client.
Procedure
1.
Press the MyStatus soft key or navigate to Settings > Features > Presence > My Status .
2.
Choose your desired presence status.
You can change your status to Available from any other status by pressing Reset Status .
Related Links
Skype for Business Contacts' Presence Information
on page 101
Adding a Profile Photo to Display on the Lock Screen
If you do not have a profile photo set for your Skype for Business or Microsoft Exchange accounts, an avatar displays on the Lock screen when you lock your phone. You can add a profile photo in the Skype for Business client, and the photo will display on the phone.
Profile photos do not display on VVX 201 or VVX 300 series business media phones. On VVX 300 series phones, an avatar displays as the default photo, and you cannot display your personal profile photo.
For help with setting a profile photo, refer to the Set My Picture options in Skype for Business topic on https://support.office.com/en-us/skype-for-business .
Related Links
on page 36
Disable Hot Desking
You can disable the Hot Desking feature that enables you to sign in as a guest on a VVX phone using your Skype for Business credentials.
The Hot Desking feature is enabled by default.
Procedure
1.
Navigate to Settings > Features > Hot Desking .
2.
Select Disable .
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Clear Call Logs and Contacts
By default, your call logs and contacts you save are stored on the phone and a server. You can clear your personal history of stored call logs and contacts from the phone.
Procedure
1.
On the phone, go to Settings > Basic > Clear Personal Information .
2.
Select Yes .
Restrict Call Log and Contact Uploads
By default, your call logs and contacts you save are stored on the phone and uploaded to a server. You can restrict the phone from uploading your call logs and contacts to the server.
Procedure
1.
On the phone, go to Settings > Basic > Preferences > Restrict Personal Data Upload .
2.
Select Enable .
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Using Bluetooth Devices with VVX 600
Series Phones
Topics:
•
Using Bluetooth Headsets with VVX 600 Phones
•
Using a Smartphone with VVX 600 Phones
•
Disconnect and Remove Your Bluetooth Device
•
Edit Your Phone's Bluetooth Device Name
•
Disable Bluetooth Device Discovery
•
On the VVX 600 and 601 business media phones, you can connect a Bluetooth device such as a smartphone or headset to handle audio calls.
You can discover Bluetooth-enabled smartphones or headsets by enabling the Bluetooth feature on VVX phones. By default, this feature is disabled. After your system administrator has enabled this feature on the phone, you can enable Bluetooth and connect either a Bluetooth-capable smartphone or headset to your phone.
Using Bluetooth Headsets with VVX 600 Phones
If your system administrator has enabled Bluetooth capability for your VVX 600 or VVX 601 phone, you can use a Bluetooth headset to handle calls.
When a Bluetooth headset is connected and in use, the headset key glows blue. If you have multiple types of headsets connected to your phone, the Bluetooth headset is used automatically for all calls.
This section provides you with information on how to enable Bluetooth on your VVX 600/601, how to pair and connect your Bluetooth headset, how to use your Bluetooth headset with your phone, and how to disconnect and remove your headset.
Enable Bluetooth and Connect a Headset
To use a Bluetooth headset with your phone, you need to enable Bluetooth, pair your headset, and connect your Bluetooth device to your phone. You can pair up to five Bluetooth headsets with your phone; however, you can connect only one headset at a time.
The following instructions are intended as a guide and do not apply to all Bluetooth devices. You can usually find instructions for your headset on the device manufacturer's web site.
Procedure
1.
Navigate to Settings > Basic > Bluetooth Settings .
2.
Select Bluetooth then select On .
The Bluetooth icon is displayed in the status bar. After the icon displays, you can pair and connect your Bluetooth-enabled device.
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Using Bluetooth Devices with VVX 600 Series Phones
3.
Turn your Bluetooth device on and place the device in Discovery mode.
Refer to your Bluetooth device's documentation for information on how to place your device in discovery mode.
4.
Return to Bluetooth Settings and select Manage Devices .
5.
Tap Scan to find your Bluetooth device.
6.
Select your headset in the scanned list in the Manage Devices screen.
7.
Tap Pair in the Available Devices screen to begin the pairing process.
8.
Select Connect to connect the paired device.
The Bluetooth Headset icon along with a message that the device is connected displays in the
Manage Devices screen and in the status bar of the VVX phone.
After you connect a Bluetooth device to a VVX 600/601 phone, the VVX phone automatically connects to the last connected Bluetooth device after the phone reboots or restarts.
Related Links
Bluetooth Headset Issues on page 174
Managing Calls with Your Bluetooth Headset
When your Bluetooth headset is turned on, paired, and connected with your phone, you can perform the following tasks:
• Use the headset to handle calls, including muting and adjusting the call volume.
• Initiate and end calls on your headset by pressing the Headset key , or using a control on the headset.
• Switch to handset or speakerphone mode during a headset call by picking up the handset or pressing the Speakerphone key .
When you turn the headset off, the headset is no longer connected but remains paired to your phone.
When you turn the headset back on, the headset is reconnected.
Using a Smartphone with VVX 600 Phones
When your system administrator has enabled Bluetooth on your VVX phone, you can pair and connect your VVX 600/601 phone to a Bluetooth-enabled smartphone.
After you connect the smartphone to the VVX phone, you can use your VVX phone to handle calls any call controls for the smartphone, including muting the microphone and adjusting call volume.
Enable Bluetooth and Connect a Smartphone
You can enable the Bluetooth feature and connect a smartphone to your VVX phone and select a smartphone to connect with in the list of available devices.
You can pair up to five smartphones with your VVX phone; however, you can connect only one smartphone at a time.
Procedure
1.
Navigate to Settings > Basic > Bluetooth Settings .
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Using Bluetooth Devices with VVX 600 Series Phones
2.
Select Bluetooth then select On .
The Bluetooth icon is displayed in the status bar. After the icon displays, you can pair and connect your Bluetooth-enabled device.
3.
Turn your Bluetooth device on and place the device in Discovery mode.
Refer to your Bluetooth device's documentation for information on how to place your device in discovery mode.
4.
Return to Bluetooth Settings and select Manage Devices .
5.
Tap Scan to find your Bluetooth device.
6.
Select your smartphone in the scanned list in the Manage Devices screen.
7.
Tap Pair in the Available Devices screen to begin the pairing process.
A pairing request with a pairing code displays on the VVX phone and the smartphone.
8.
Accept the pairing request on both the VVX phone and the smartphone.
After the smartphone is paired with the VVX phone, the smartphone is displayed along with its icon on the Manage Devices screen.
9.
Select Connect to connect the paired device.
After you connect the smartphone, the Bluetooth smartphone icon along with a message that the device is connected displays in the Manage Devices screen and in the status bar of the VVX phone.
After you connect a Bluetooth device to a VVX 600/601 phone, the VVX phone automatically connects to the last connected Bluetooth device after the phone reboots or restarts.
Managing Calls with Your Smartphone
When your smartphone is paired and connected with your VVX phone, you can perform the following tasks:
• Use the VVX business media phone to handle calls, including muting the microphone and adjusting the call volume.
Volume control is not specific only to the active calls but to any audio played on the VVX business media phone.
• Answer an incoming call on the VVX business media phone.
• Reject the incoming call on the VVX business media phone.
• End an active call on the smartphone or on the VVX business media phone.
Note: If press the volume keys to silence your ringer while receiving an incoming call on your iPhone paired with a VVX 600/601 phone over Bluetooth, the call is rejected on the VVX phone.
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Using Bluetooth Devices with VVX 600 Series Phones
Disconnect and Remove Your Bluetooth Device
You can disconnect your Bluetooth device from your phone and still keep it paired. When you disconnect a Bluetooth device, it remains paired so that you can reconnect it to your VVX 600/601 phone.
You can also remove your Bluetooth device so that it is no longer paired or connected to the VVX phone.
When you remove your device, it no longer displays in the Manage Devices screen. To reconnect to your
Bluetooth device, you will need to scan for, add, and reconnect with the device from your VVX phone.
Procedure
1.
Navigate to Settings > Basic > Bluetooth Settings .
2.
On the Manage Devices screen, select the connected Bluetooth device and select Disconnect .
After you disconnect the device, the device icon changes and "Paired" displays next to the corresponding device on the Manage Devices screen and in the status bar of the VVX phone.
3.
Select your device and select Remove .
Your device is removed from the list and is no longer paired or connected with your VVX phone.
Tip: You can quickly disconnect your Bluetooth device by turning off the device or turning off
Bluetooth. When you turn your device back on, it is automatically reconnected the the VVX phone.
Edit Your Phone's Bluetooth Device Name
You can change the Bluetooth device name for your VVX phone to identify your phone to other devices.
Bluetooth devices use the VVX business media phone's default device name to identify the phone in the list of available devices. By default, the device name for VVX phones display as Polycom <phone model name> on Bluetooth devices.
Procedure
1.
Navigate to Settings > Basic > Bluetooth Settings .
2.
Ensure that Bluetooth is On .
3.
From the Bluetooth Settings screen, select Device Name .
4.
In the Device Name text box, enter the name you want to give for the VVX phone.
5.
Select Save .
Disable Bluetooth Device Discovery
After Bluetooth is turned on, the VVX phone is automatically placed in Discovery mode to make it visible to other Bluetooth-enabled devices.
You can choose to disable this feature to not allow your VVX phone to show as an available device on other Bluetooth devices.
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Using Bluetooth Devices with VVX 600 Series Phones
Procedure
1.
Navigate to Settings > Basic > Bluetooth Settings .
2.
Select Discoverable then select Off .
DTMF Dialing
After the VVX business media phone is successfully connected to a smartphone, you can manage call controls for the paired and connected smartphone, including entering DTMF tones.
During an active call, you can use the keys on the VVX phone to enter DTMF tones to respond to computer-generated prompts during calls. For example, you can use the keys on the VVX phone to respond to prompts during calls with customer service or technical support numbers.
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Connecting Polycom VVX Expansion
Modules to Your Phone
Topics:
•
VVX Color Expansion Module Hardware Features
•
•
Connect Additional VVX Expansion Modules
•
Assigning Contacts and Favorites to VVX Expansion Modules
•
Navigate Expansion Module Paging
•
Changing the Backlight Intensity on the Expansion Module
The Polycom VVX Expansion Modules, with a LCD color display, are consoles you can connect to VVX business media phones to add additional lines. Expansion modules enable you to handle large call volumes on a daily basis and expand the functions of your phone.
VVX 201 phones do not support VVX Expansion Modules. Check with your system administrator to find out if your phone is set up to support VVX Expansion Modules.
Note: The VVX Expansion Modules are not supported on VVX phones running UC Software 5.0.x. The expansion modules are supported only on VVX phones running UC Software 4.1.6, 4.1.7, and
5.1.x and later.
Related Links
Place a Call from an Expansion Module on page 42
Answer a Call from an Expansion Module
on page 45
VVX Color Expansion Module Hardware Features
The following features are available on the VVX Color Expansion Modules:
• VVX Color Expansion Modules feature an easy-to-navigate 480x272 LCD display.
• Each color expansion module provides you with 28 line keys and three display pages, supporting a total of 84 lines that you can set up as registrations, favorites, or Microsoft Skype for Business presence contacts.
• You can connect up to three color expansion modules to your phone to support an additional 252 line keys per phone.
The following figure illustrates the features, components, and keys available on the VVX Color Expansion
Modules. The table lists each numbered feature shown in this figure.
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VVX Color Expansion Module features
Connecting Polycom VVX Expansion Modules to Your Phone
VVX Color Expansion Module Hardware Feature Descriptions
Reference
Number
Feature Feature Description
1 Line keys
2
3
Line key LED indicators
Page keys
Selects available line key contacts, functions, and assignments.
Indicates a line or busy lamp field contact's status. The following lists the LED Indicator behaviors shown on the expansion modules:
• Solid Green—Indicates an active call in progress.
• Fast-Flashing Green—Indicates an incoming call.
• Flashing Green—Indicates the remote party placed the call on hold.
• Solid Red—Indicates the phone of a monitored busy lamp field contact is placing a call or is in a call.
• Flashing Red—Indicates a held call.
• Flashing Green and Red—Indicates the phone of a monitored busy lamp field contact is on an active call or is receiving an incoming call.
Navigates between pages on the expansion module.
• Fast-Flashing Green—Indicates an incoming call on a page not currently displayed. Press the page key that has a fast-flashing green LED indicator to view the contact with an incoming call.
• Slow-Flashing Green—Indicates a monitored busy lamp field contact on a page not currently displayed is receiving an incoming call.
• Solid Red—Indicates the current page displayed.
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Connecting Polycom VVX Expansion Modules to Your Phone
Reference
Number
4
Feature
Color Display
Feature Description
Displays line numbers, monitored contacts, contacts' presence, and favorites.
Connect VVX Expansion Modules
Expansion modules are powered and signaled by the connected VVX phone and require minimal setup.
After you connect an expansion module to a phone, the module is automatically configured to work with the phone.
For more information on setting up VVX Expansion Modules, see the Quick Start Guide for Polycom_VVX
Expansion Modules .
Procedure
1.
Connect an auxiliary cable from the AUX port on the phone to the AUX 1 port on the expansion module.
The VVX Color Expansion Modules take approximately 20 seconds to power up.
The LED lights on the module's line keys flash red and green as the module starts up.
Connect Additional VVX Expansion Modules
After the first module is on, you can connect up to two additional modules to your VVX phone.
Procedure
1.
Connect an auxiliary cable from the AUX 2 port on the first module connected to the phone to the
AUX 1 port on the second module.
2.
Connect an auxiliary cable from the AUX 2 port on the second module to the AUX 1 port on the third module.
The LED lights on the module's line keys flash red and green as the module starts up.
Assigning Contacts and Favorites to VVX Expansion
Modules
You can assign contacts to line keys on your expansion module after the line keys on your phone are full.
The default view on your phone screen, which is the Lines screen, displays line registrations, monitored and presence contacts, and favorites. Each function occupies a display space on the Lines screen. When you reach the maximum number of display spaces on your phone, the next function you add is assigned to the first available line key on your expansion module.
The following table lists the maximum number of display spaces available on VVX phones.
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Maximum Number of VVX Phone Display Spaces
Supported Phone Model Maximum Display Spaces Supported
VVX 300 series
VVX 400 series
6
12
VVX 500 series
VVX 600 series
12
16
Note: After you fill all the display spaces on your phone and assign functions to all the lines on your expansion module, you can find additional favorites and contacts in the Contact Directory.
Assign Favorites to Expansion Modules
You can assign favorites to line keys on connected expansion modules and automatically call contacts using the line keys on the expansion modules. When you assign favorites on your phone, favorites are assigned to the next available line key on the expansion module regardless of the index number. You can reorder your favorites once they are created by changing the value of their index number.
Procedure
1.
Press and hold an available line key on your expansion module.
2.
From the Add Contact screen, enter the contact's information, including a unique favorite index, and select Save .
VVX 500/501 and 600/601 phones automatically assign a favorite index. The favorite is assigned to the next available line on your expansion module and not necessarily the line corresponding to the line key you pressed to assign the favorite.
Related Links
Assign Skype for Business Contacts to VVX Expansion Modules
When your phone is registered with Microsoft Skype for Business Server, you can assign Skype for
Business contacts to line keys on your VVX Color Expansion Module. You can choose to assign contacts to a line key from your Contacts list or from searching for a contact in the Skype Directory.
When you assign Skype for Business contacts to a line key on the expansion module, you can quickly call contacts by pressing the corresponding line key. You can also monitor your Skype for Business contacts' presence status and monitor Boss lines you are assigned as a delegate.
Procedure
1.
Navigate to Settings > Basic > Line Key Customization .
2.
Select Expansion Module Line Keys .
3.
Press a line key on the expansion module and select Assign .
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4.
Choose one of the following to assign a contact to a line key:
• Select Skype Search and enter your search criteria to find a contact in the Skype Directory.
• Select Contacts to choose a contact from the Contacts list.
5.
Select the contact and press Assign .
The contact is assigned to the selected line key.
Related Links
Assign Skype for Business Contacts to Line Keys on page 100
on page 126
Identify Line Key Assignments
You can identify which registrations, monitored or presence contacts, and favorites are assigned to each line key on your expansion module in the Status menu on your phone.
Procedure
1.
Navigate to Settings > Status > Line Key Information .
2.
Press a line key on the expansion module.
The assignment and line number for the line key you pressed are displayed on your phone's screen.
3.
Press the line key twice to return to the previous menu or select Back .
Navigate Expansion Module Paging
The Polycom expansion modules with color displays support three pages of line information on the LCD screen for each module connected to a supported VVX phone. Each page of the expansion module contains line registrations, monitored contacts, contacts' presence, or favorites assigned to line keys.
Procedure
1.
Press a Page key beneath the screen on the expansion module.
Smart Paging on VVX Color Expansion Modules
The Smart Paging feature arranges line key assignments and distributes pages on the VVX Color
Expansion Modules based on the number of expansion modules connected to a VVX phone. Smart
Paging is automatically enabled for VVX Color Expansion Modules connected to VVX phones with UC
Software 5.1.0 or later.
Smart Paging does not affect how pages are ordered on VVX Expansion Modules with paper displays.
Note: If you assigned functions to line keys using the Flexible Line Key feature, the line key assignments display on the designated line key on the expansion module and are not affected by
Smart Paging.
When Smart Paging is enabled, the pages on the expansion module are distributed across all connected expansion modules. This feature is described and shown in the following scenarios:
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• If you only have one expansion module connected to your phone, the pages are ordered sequentially on the module, as shown next. Press the first, second, or third Page key to view the corresponding pages.
• If you have two expansion modules connected to your VVX phone, the pages are ordered nonsequentially. As shown in the next figure, the pages display on the two expansion modules in the following order:
◦ Pages 1, 3, and 4 display on the first expansion module.
◦ Pages 2, 5, and 6 display on the second expansion module.
• If you have three expansion modules connected to your VVX phone, the pages are ordered nonsequentially. As shown in the next figure, the pages display on the three expansion modules in the following order:
◦ Pages 1, 4, and 5 display on the first expansion module.
◦ Pages 2, 6, and 7 display on the second expansion module.
◦ Pages 3, 8, and 9 display on the third expansion module.
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Alternate Paging
When Smart Paging is disabled, the ordering of the pages on the expansion modules is not affected by the number of expansion modules connected to your VVX phone. With Alternate Paging, the expansion modules' pages are ordered sequentially.
Changing the Backlight Intensity on the Expansion
Module
When you change the backlight intensity settings on your VVX phone, the backlight on your connected expansion module automatically changes to match the new settings.
Related Links
Backlight Intensity and Timeout
on page 121
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Applications
Topics:
•
Using a Headset with Your Phone
•
Controlling Your Phone with Polycom Desktop Connector
•
Connecting to Skype for Business on Your Phone using Better Together over Ethernet
VVX business media phones support accessories and computer applications that you can use to extend your phone's capabilities.
Your phone may not support all of the accessories or applications described in this section. Check with your system administrator to find out which of these applications or accessories are available on your phone.
Note: Some of the features described in this section require access to the Basic settings menu. If your phone requires a password to access the Basic settings menu, contact your system administrator for assistance.
Using a Headset with Your Phone
You can connect a headset to your VVX phone and use the headset to place and answer calls, handle all calls using a headset, and use electronic hookswitch (EHS).
You can connect an analog headset to all VVX phones or a USB headset to VVX 401/411, 500/501, and
600/601 phones. You can also pair and connect a Bluetooth headset with your VVX 600/601 phone.
See Feature Profile 37477: Using Headsets with Polycom Phones on Polycom Support for a list of compatible headsets.
Note: For information on your headset's features, as well as how to sync your headset with your phone, see your headset's documentation.
Connecting a Headset
Your phone does the following when connected to analog and USB headsets:
• When an analog headset is connected and in use, the headset key glows green. Note that the headset key does not glow on VVX 201 phones.
• When an USB headset is connected and in use, the headset key glows blue.
• When both an analog and USB headset are connected, the USB headset is used automatically for all calls.
• When two USB headsets are connected, the headset you connected first is used automatically for all calls.
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After you connect a headset to your phone, you can set up your phone to use the headset automatically when answering and placing calls.
For setup information on how to connect a headset to your phone, see the Quick Start Guide for your phone on the Polycom Voice Support page.
Note: If your phone does not detect the USB headset when you attach it to your phone, the USB port on your phone may be disabled. Contact your system administrator.
Use Your Headset for All Calls
Using the Headset Memory Mode feature, you can enable your phone so that all incoming and outgoing calls automatically use your headset.
Procedure
1.
Navigate to Settings > Basic > Preferences .
2.
Select Headset > Headset Memory Mode and select Enabled .
3.
Press the headset key twice.
The headset key flashes to indicate that Headset Memory Mode is now activated. All calls placed or answered on your phone use your headset automatically.
Note: If you or your contacts experience audio or echo issues during calls, such as feedback of your voice or of their own voice, you need to enable echo cancellation on your phone.
Related Links
Switch Among the Handset, Headset, and Speakerphone
on page 45
Features for Hearing-Impaired Users
on page 165
Features for Mobility-Impaired Users on page 166
Troubleshoot Audio and Echo Issues
on page 174
Reactivate Headset Memory Mode
Switching to the speakerphone or the handset deactivates Headset Memory Mode.
Procedure
1.
Press the headset key twice.
Using Electronic Hookswitch
When you use a headset that supports electronic hookswitch (EHS), you can place, answer, and end calls by using the controls on your headset.
To use EHS, you need a headset that includes a serial control interface in addition to the standard analog headset jack (RJ-9) interface. The serial control interface requires an EHS adapter that you can purchase from your headset manufacturer.
Headsets that support EHS include a base unit that connects to your phone. The headset connects to the base unit wirelessly, which enables you to use your headset even if you're some distance away from your
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EHS controls. Check with your headset's user guide for the precise range restrictions.
See Feature Profile 37477: Using Headsets with Polycom Phones on Polycom Support for a list of compatible headsets.
Setting the Headset Base Unit Options
Before you connect your headset to your phone and use EHS, you need to set the following options for your specific headset model:
• For Jabra headsets, change the headset mode to DHSG on the headset base unit. For details, refer to your headset documentation or contact Jabra support.
• For Plantronics headsets, change the coarse receive level to 3 and the transmit level to B on the headset base unit. For details, refer to the guide that comes with your headset.
• For Sennheiser headsets, set the first DIP switch labeled 1 (DHSG) to the down position on the back of the headset base unit. For additional details, see your headset's documentation or contact
Sennheiser support.
Enable Electronic Hookswitch
After you set the base unit options for your headset and connect your headset to your phone, you can enable EHS.
Procedure
1.
Connect your headset and EHS adapter to your phone.
See the Quick Start Guide for your phone on Polycom Voice Support for information on connecting a headset to your phone.
2.
Navigate to Settings > Basic > Preferences .
3.
Select Headset > Hookswitch Mode .
4.
Select one of the below modes for your specific headset:
• Choose Jabra if an EHS-compatible Jabra headset is attached with an EHS cable or adapter.
• Choose Plantronics if an EHS-compatible Plantronics headset is attached with an EHS cable or adapter.
• Choose Sennheiser if an EHS-compatible Sennheiser headset is attached with an EHS cable or adapter. If your phone does not have a menu selection for Sennheiser, select Jabra instead.
• Choose Regular Mode (default) if another headset is attached.
Related Links
Features for Hearing-Impaired Users
on page 165
Change the Headset Mode
To control your phone using your headset, the headset must be in soft phone mode.
Headsets that come with a docking station have two modes: soft phone and desk phone mode. If you cannot operate the phone from your headset, it is possible your headset is in desk phone mode.
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Procedure
1.
Press and hold the headset hookswitch until you hear a sound or message on the headset.
Controlling Calls with Electronic Hookswitch
After you have followed the procedures for connecting your headset and enabled EHS, you can use the controls on your headset to answer, mute, and end calls. If supported on your headset, you can also place calls on hold. See your headset's user documentation for information on controlling calls from your headset.
When you are in an active call and you receive an incoming call, you cannot use the hookswitch control on your headset to place the active call on hold and answer the incoming call. Pressing the hookswitch control on the headset ends the active call and answers the incoming call. To place the existing call on hold and answer the incoming call, answer the call on your phone.
Related Links
Features for Mobility-Impaired Users on page 166
Disconnect Your Headset
If you want to disconnect or change your headset, you need to properly detach your headset from your phone.
Procedure
1.
Navigate to Settings > Basic > Preferences .
2.
Select Headset > Hookswitch Mode .
3.
Select Regular Mode .
4.
Remove the EHS adapter from the serial port on the back of the phone.
Controlling Your Phone with Polycom Desktop
Connector
The Polycom Desktop Connector (PDC) enables you to use your computer mouse and keyboard to navigate and enter information on your phone.
The PDC is compatible with any language your phone and computer supports. Contact your system administrator to find out if your phone supports the PDC.
This feature is not available on VVX 201 phones. Check with your system administrator to find out if this feature is available on your phone.
Related Links
Features for Mobility-Impaired Users on page 166
on page 173
Setting Up and Enabling the Polycom Desktop Connector
Before you can enable and use the PDC, you need to download the PDC application from the Polycom
Voice Applications website, install the application on your computer, and activate PDC on your phone.
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To enable the PDC, you need to enter your computer access credentials to the phone. You can provide this information to your phone using one of two methods: direct or indirect. The method you use depends on how your phone and computer are set up.
After you install the software, you need to make changes to your phone to establish a connection to your computer and provide an exception to your firewall or anti-virus software to unblock the PDC program.
Connect Using the Direct Method
If your phone and computer are connected using an Ethernet cable, use the direct method to enable the
PDC. Using this method, your phone automatically detects your computer's access credentials.
Procedure
1.
On your computer, click Start > Polycom > Polycom Desktop Connector .
The PDC icon is displayed as an active program on your taskbar as shown next.
2.
On your phone, navigate to Settings > Basic > PDC Configuration .
3.
On the PDC Configuration screen, set the Status field to Enabled and select Save .
Your settings are saved and the Basic screen is displayed.
4.
On the PDC Configuration screen, select Reconnect .
A dialog box is displayed on your phone screen asking if you wish to share your remote keyboard and mouse.
5.
Select Yes .
A dialog box is displayed asking you to specify your phone's position.
6.
Specify whether your phone is to the left or right of your computer monitor.
A dialog box is displayed on your computer asking to allow remote control of your phone.
7.
Click OK to complete the setup process.
The PDC icon turns red, indicating that you have successfully enabled the PDC program.
Using the Indirect Method
If your phone and computer are connected through a switch, use the indirect method to enable the PDC.
This method requires you to find your computer's IP address and manually enter your computer access credentials.
Find Your Computer’s IP Address
You can find your computer's IP address using the Command Prompt on your computer.
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Procedure
1.
Click Start > All Programs > Accessories > Command Prompt .
2.
In the Command Prompt , type ipconfig and press Enter .
3.
Note your server address on the IPv4 Address line, as shown next.
Connect Using the Indirect Method
If your phone and computer are connected through a switch, use the indirect method to enable the PDC.
This method requires you to find your computer's IP address and manually enter your computer access credentials.
After you find your phone's IP address, you can start the PDC program and connect your phone to your computer using the indirect method.
Procedure
1.
On your computer, click Start > Polycom > Polycom Desktop Connector .
The PDC icon is displayed as an active program on your taskbar as shown next.
2.
On your phone, navigate to Settings > Basic > PDC Configuration .
3.
From the PDC Configuration screen, set the Status field to Enabled .
4.
In the Phone Orientation field, specify whether your phone is to the left or right of your computer monitor.
5.
In the Desktop User field, enter your Windows login name.
6.
In the Server Address field, enter your computer's IP address or FQDN.
The IP address enables your phone to locate and identify your computer on the network.
7.
Select Save .
Your settings are saved and the Basic screen is displayed with a message prompting you to allow sharing with your computer.
8.
Select Yes .
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A dialog box is displayed on your computer asking if you wish to allow remote control of your phone.
9.
Click OK to complete the setup process.
The PDC icon turns red, indicating that you have successfully enabled the PDC program.
Disable the Polycom Desktop Connector
If you disable the PDC, you can no longer use your mouse and keyboard to control and enter information on your phone.
Procedure
1.
Do one of the following:
• On your computer, right-click the PDC icon on your taskbar and click Exit .
• On your phone, navigate to the PDC Configuration menu and set the Status to Disabled .
In the system tray, the PDC icon turns grey.
Using the Polycom Desktop Connector
After you've configured and enabled the PDC, you can use your computer mouse and keyboard to click menus and enter text in the editable fields—the fields with a flashing cursor—on your phone.
Access Your Phone Screens
You can use your mouse to navigate your phone and access your phone's screens.
Procedure
1.
Move your mouse pointer off the edge of your computer monitor in the direction of your phone— left or right—that you indicated in the setup process.
The pointer leaves your computer monitor and displays on the phone's screen.
Note: If your computer taskbar is on the same side as your phone, the taskbar will block your cursor from accessing your phone. Move your computer taskbar elsewhere to allow your cursor to access the phone.
Using Keyboard Shortcuts to Perform Tasks on Your Phone
The Polycom Desktop Connector application extends your keyboard and mouse functionality from your computer onto your phone.
You can perform the following tasks using the application:
• You can right-click a field on your computer and select the cut or copy information and paste the information onto your phone. You can also cut, copy, and paste text from your computer onto your phone using keyboard shortcuts.
• Copy and paste information between fields on your phone screen by right-clicking the field and choosing a clipboard command.
• Delete information on your phone by highlighting the information using your mouse and pressing the Delete or Backspace key on your keyboard.
• Use the Home and End keys on your keyboard to position your cursor at the beginning or the end of fields on your phone.
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F8
F9
F10
F11
• Enter numeric information such as phone numbers using the number keys on your keyboard.
• Use the Arrow keys to move within and between text fields.
• Use your mouse scroll wheel to navigate through menus.
• Adjust the volume level on your phone by holding Alt + Up arrow key or Alt + Down arrow key.
Note: When you use PDC, you cannot enter information in phone fields that don't have a flashing cursor, and you cannot place calls using the New Call soft key.
F1
F2
F3
F4
F6
Your keyboard function keys are also mapped to specific phone keys and soft keys, as outlined in the following tables. The key mappings vary by phone model.
To use the Function and Alt key mappings, your cursor must be on the phone's display screen.
Function and Alt Key Mappings for VVX Phones
Function Key Phone Key Alt Key Phone Key
Left-most soft key
Second soft key from the left
Third soft key from the left
Fourth soft key from the left
Home key
Alt + F1
Alt + F2
Alt + F3
Alt + F4
Alt + F6
N/A
Redial
Transfer
Conference
Do Not Disturb
F7 Directories menu Alt + F7 Mute key
Messages menu
Talk soft key (if PTT is enabled)
ACD Sign In (if enabled)
Applications
Alt + F8
Alt + F9
Alt + F10
Alt + F11
New Call soft key
End Call soft key
Settings.
Speakerphone key
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F12 Headset Alt + F12 ACD Sign Out (if enabled)
Enter Text in a Different Language
You can enter text in different languages onto your phone using your computer's keyboard.
Note: The PDC does not allow you to type Chinese characters into fields on your phone using the
PinYin character entry method on your computer keyboard. Instead, copy and paste these
Chinese characters from a computer document into the applicable phone fields using clipboard functions.
Procedure
1.
On your computer, click Start > Control Panel > Region and Language > Keyboard and
Languages > Change keyboards .
2.
Choose a computer keyboard language, as shown next.
3.
Move your cursor onto your phone's display screen.
The PDC program changes your keyboard language when you move your cursor onto your phone's screen.
4.
On the phone, enter text in your chosen language.
The following graphic shows Russian characters entered on a VVX phone.
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Tip: To change your keyboard language back to the original, press the keyboard shortcut Left
Alt + Left Shift to toggle your keyboard language.
Connecting to Skype for Business on Your Phone using Better Together over Ethernet
Better Together over Ethernet (BToE) with Skype for Business on VVX phones enables you to communicate with Skype for Business contacts using your Skype for Business client while providing you with quality audio through your VVX phone.
BToE also enables you to control Skype for Business audio and video call activity from your VVX phone and your computer using your Skype for Business client. You can also use BToE to sign in to your phone using your Skype for Business credentials.
When BToE is enabled and the video-enabled phone is paired to the Skype for Business client on your computer, the preference for transmitting and receiving video streams is given to Skype for Business client. The preference is given to VVX phones only when the phone unpairs with the Skype for Business client. You can place all Skype for Business related-calls from VVX phones as audio-only irrespective of the call mode selected on the phone. However, users can choose to enable video from the paired Skype for Business client.
In order to use BToE, you need to download and install the Polycom BToE Connector application.
Related Links
Sign in to Skype for Business on Your Computer Using BToE
on page 32
Installing the Polycom Better Together over Ethernet Connector
You must download, install, and start the Polycom BToE Connector application on a Microsoft
®
Windows
® computer before enabling BToE and pairing your phone with a computer.
You can install the Polycom BToE Connector application on the following operating systems:
• Windows 7
• Windows 8
• Windows 8.1
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• Windows 10
Download and Install the Polycom BToE Connector
Before you can start using BToE, you need to download and install the BToE Connector application, version 3.8.0 or later, from Polycom Voice Support .
Procedure
1.
On the support site, click Polycom Better Together over Ethernet Connector Application , version 3.8.0 or later.
A screen with Polycom’s user terms and conditions display.
2.
Agree to Polycom's user terms and conditions, and click Submit .
3.
Unzip the downloaded file and click the Polycom BToE Connector .msi file.
The setup dialog box is displayed.
4.
Click Agree and Install to continue.
5.
Follow the steps in the installation wizard to complete the installation.
When the installation is complete, the Polycom BToE Connector application starts on your computer and the icon is displayed in the notification area of your system tray.
Start the Polycom BToE Connector
If you do not choose to open the Polycom BToE Connector Application during the installation process, you must start the application before connecting your phone to your computer.
Procedure
1.
Click the Polycom BToE Connector desktop icon on your computer or click Start > Polycom >
Polycom BToE Connector .
Disable Auto-Start for the Polycom BToE Connector
After you start the application the first time, the Polycom BToE Connector automatically launches when you start your computer. If you do not want the application to automatically start on your computer, you can disable the auto-start feature.
Procedure
1.
On your computer, press the keys Ctrl + Alt + Delete and select Task Manager .
2.
In the Task Manager dialog, click the Startup tab and find Polycom BToE Connector , as shown next.
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3.
Select Polycom BToE Connector and click Disable .
Pairing Your Phone with Your Computer
By default, BToE is enabled on your phone when you sign in to the phone with your Skype for Business user credentials.
When BToE is enabled, the BToE icon is displayed in the status bar on your phone. If enabled by your system administrator, the BToE menu option displays on the Home screen, and you can access
BToE feature settings and pair your phone from the menu.
Before you can begin using BToE, you must pair your Polycom phone with your computer. By default, your phone is set to pair with your computer automatically when Better Together over Ethernet is enabled and you connect your phone to your computer over Ethernet. You can choose to manually pair your phone with your computer using the BToE Connector application and a pairing code generated by your phone.
Automatically Pair Your Phone with Your Computer using BToE
By default, your phone is set to automatically pair with your computer when you connect your phone to your computer over Ethernet and when the Pair mode on the phone and application is set to Auto . When your phone is paired with the Skype for Business client on your computer, a confirmation message displays on your phone and the BToE Mode icon is displayed in the system tray on your computer.
Procedure
1.
Do one of the following:
• On your phone's Home screen, select BToE .
• On your phone, navigate to Settings > Features > BToE PC Pairing .
• On your phone, select Sign In or navigate to Settings > Features > Skype for Business >
Sign In and select via PC .
2.
Select Pairing Mode and select Auto .
3.
If you are switching to Auto after using Manual pairing, right-click the application icon on your computer, select Pair with Phone , select the Auto check box, and click Pair .
4.
Connect an Ethernet cable from your computer to the PC port on your phone.
The message that the phone is paired displays on the phone, and if you are not signed in to Skype for Business on your phone, a dialog box is displayed on your computer asking for your Skype for
Business login credentials.
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5.
If the dialog box does not display on your computer, select Sign In on your phone and choose
User Credentials or Paired Client .
6.
Enter your login credentials in the dialog box.
A message that BToE is activated displays on your phone, the BToE icon is displayed on the status bar, and the Paired BToE icon is displayed in the system tray on your computer.
Polycom VVX Phone is displayed in your list of audio devices in your Skype for Business client.
When the same user account is signed in to the phone and the Skype for Business client, your computer and phone are paired and BToE is activated. However, when the phone and Skype for Business client are signed in to with different user accounts (for example, when you connect your computer to a shared phone), the computer and phone are paired but BToE is not activated.
Manually Pair Your Phone with Your Computer using BToE
You can use a pairing code generated by your phone to manually pair your computer with any Skype for
Business-enabled VVX phone on your network.
When you set your phone to manually pair with your computer, which is connected to a wired or wireless network, your phone generates a pairing code that you must enter into the Polycom BToE Connector application. You do not need to connect your phone to your computer with an Ethernet cable when using
Manual Pairing.
Note: You must have the Polycom BToE Connector application, version 3.8.0 or later, to use manual pairing.
Procedure
1.
Do one of the following:
• On your phone's Home screen, select BToE .
• On your phone, navigate to Settings > Features > BToE PC Pairing .
• On your phone, select Sign In or navigate to Settings > Features > Skype for Business >
Sign In and select via PC .
2.
Select Pairing Mode then select Manual .
A pairing code displays. For example, gNCYoV19 .
3.
On your computer, click the Polycom BToE Connector desktop icon to start the application.
4.
Right-click the application icon and click Pair with Phone .
5.
Enter the pairing code shown on the phone into the notification on your computer then click Pair .
The application attempts to pair with the phone.
If the pairing code was entered correctly, a dialog box indicating that the computer has successfully paired with the phone displays on your computer.
6.
If the phone is not registered, enter your login credentials into the dialog displayed on your computer.
A confirmation message displays on your phone and the BToE icon status bar.
is displayed on the
When your phone is paired with the Skype for Business client on your computer, a confirmation message is displayed on your phone, and the BToE Mode icon is displayed in the system tray on your computer.
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Related Links
Regenerate a Pairing Code for Manual BToE Pairing
on page 176
Set Your Phone as Your Primary Audio Device
Before you begin using the BToE feature, you need to ensure that your Polycom VVX phone is set as your primary audio device in your Skype for Business client on your computer.
Procedure
1.
In your Skype for Business client, click the audio device icon and select Polycom VVX Phone as your primary device.
Use Your Phone as Your Primary Audio Device for Your Computer
With BToE, you can use your VVX phone to play audio from media, such as music or web videos, by setting your phone as your default communication device for your computer.
Note: You can also set a USB audio device ( 48 kHz or 16 kHz sampling frequency) or system audio device as your primary device for streaming audio on your computer while you use the VVX phone as your microphone and speaker for calls placed in the Skype for Business client.
Procedure
1.
On your computer, click Start > Control Panel .
2.
In the Control Panel , click Hardware and Sound > Sound .
3.
Click Polycom VVX Phone and click the drop-down arrow for Set Default .
4.
Select Default Communication Device and click OK .
Any audio from music or videos plays on your VVX phone and the PC Audio screen is displayed, as shown next.
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Use BToE to Open the Web Configuration Utility
When your phone is paired with your computer, you can launch the Web Configuration Utility from the
Polycom BToE Connector application.
You can use the Web Configuration Utility to update or change user features for your phone.
Procedure
1.
On your computer, right-click the BToE application icon in the system tray and click Launch
VVX Web UI .
Using BToE to Lock and Unlock Your Phone
When your phone is paired with your computer, you can lock and unlock your phone automatically when you lock or unlock your computer.
With the BToE Connector (version 3.8.0 or later), your phone locks within 10 seconds after you lock your computer or at a designated time set by your administrator, when the phone is not in use. Your phone unlocks immediately after you unlock your computer.
Using BToE to Manage Calls on Your Phone and Skype for Business
Client
After your VVX phone is paired with your computer, you can manage audio and video calls with your
Skype for Business contacts on your phone and in the Skype for Business client on your computer.
Using any registered VVX phone as your primary audio device, you can place and answer audio and video calls, hold and resume audio calls, and pause and resume video calls on your VVX phone. You can use BToE with any VVX phone for all Skype for Business calls even if you are not signed in to your Skype for Business account on the phone. When you connect a VVX phone that is registered to another user to your computer, the phone acts as a speakerphone for all audio and video calls initiated in the Skype for
Business client on your computer.
You can only have a video call between you and one other person when BToE is enabled. Calls with three or more people are audio-only.
Note: If you want to route audio from media that uses the computer's speakers, such as web videos or media players, you must manually change the computer's default audio speaker device to use
Polycom VVX Phone.
Answer BToE Calls
When you are signed in to the Skype for Business client and the connected phone with the same account, the way you answer calls is different than if the Skype for Business client and the connected phone were signed in with different accounts.
Procedure
1.
Do one of the following:
• If signed in with the same user account, press the Answer soft key on your phone or click
Answer in the Skype for Business client.
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Phone Accessories and Computer Applications
• If signed in with different user accounts and the incoming call is for the account signed in to
Skype for Business, click Answer in the Skype for Business client.
The call is displayed on the VVX phone and Skype for Business client. On the phone, the
PC audio icon is displayed next to the Skype for Business call and the audio for the call is played through the phone's speakerphone.
• If signed in with different user accounts and the incoming call is for the account signed in to the phone, press the Answer soft key on the phone.
The call is displayed on the phone only.
Place BToE Calls
You can place calls to Skype for Business contacts in the Skype for Business client and on your phone.
Procedure
1.
Choose a contact and select Call .
Pause and Resume BToE Calls
You can pause active audio and video Skype for Business calls on your phone when you are signed in to different user accounts on your phone and the Skype for Business client. You can also pause video calls when you are signed in to the same user account on the phone and in the client. However, when you pause an audio or a video call on your phone, the call remains active in the Skype for Business client on your computer.
Procedure
1.
Select Pause on your phone.
The audio or video call is paused on your phone but not in the Skype for Business client on your computer.
2.
Press Resume on your phone.
Move Call Audio between Your Phone and Computer
During an active Skype for Business call, you can move the call audio from your phone to your computer or from your computer to your phone.
Procedure
1.
During an active call in the Skype for Business client, click Audio Device Settings .
2.
Click Devices and do one of the following:
• Click Handset to move the call audio from your computer to your phone.
• Click PC Mic and Speakers to move the call audio from your phone to your computer.
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Phone Accessories and Computer Applications
Disable BToE on Your Phone
When you disable BToE, you can no longer use the feature on your VVX phone and Skype for Business client on your computer.
Procedure
1.
Do one of the following:
• Disconnect the Ethernet cable from the PC port on your phone.
• Navigate to Settings > Advanced > Administration Settings > BToE PC Pairing and press Disabled .
BToE is disabled on your phone.
Stop BToE on Your Computer
When you stop the application, you can no longer use the BToE functions on your Polycom phone and computer.
Procedure
1.
Right-click BToE Connector icon in the system tray and select Exit .
The Polycom BToE Connector is no longer active on your computer and you cannot use the BToE feature.
Uninstall the Polycom BToE Connector
After you uninstall the Polycom BToE Connector, you can no longer use BToE.
Before uninstalling the Polycom BToE Connector, you need to disable BToE and unpair your phone and computer.
If you decide to start using the BToE feature again, you must reinstall the Polycom BToE Connector and repeat the steps for enabling and pairing your Polycom phone and computer.
Procedure
1.
In the Start menu, select Polycom > Uninstall Polycom BToE Connector .
A dialog box asking if you're sure you want to uninstall this product is displayed.
2.
Choose Yes to uninstall the Polycom BToE Connector.
A dialog box showing the progress of the application uninstall is displayed.
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Accessibility Features
Topics:
•
Features for Hearing-Impaired Users
•
Features for Mobility-Impaired Users
•
Features for Vision-Impaired and Blind Users
Polycom products include a number of features to accommodate hearing, vision, or mobility-impaired users.
Features for Hearing-Impaired Users
Polycom phones include many features that enable users with hearing impairments to use various features on the phone.
The following table lists the accessibility features for hearing-impaired users.
Accessibility Features for Hearing-Impaired Users
Accessibility Feature Description
Visual message indicators
Adjustable ring tone and volume
Adjustable Call Volume
Visual notifications
Visual ringing
Electronic hookswitch
Headset Memory Mode
An indicator light on the phone indicates that new messages are waiting. Icons on the screen also indicate that the phone has new messages.
You can choose from a variety of ring tones for the phone.
You can also change the volume of the ringer to suit your needs and choose different ring tones for contacts.
While in a call, you can raise or lower the volume of the device.
Status and icon indicators let you know when you have incoming, outgoing, active, or held calls. Indicators also alert you of the device’s status and when features are enabled.
Certain VVX models have visual ringing that enables the screen to flash bright orange for incoming calls (contact your system administrator to enable this feature).
If you use a headset that supports electronic hookswitch
(EHS), you can use the controls on your headset to answer and end calls. Additionally, you may be able to mute calls and control volume from your headset.
If you use a headset, you can set up your phone to use your headset for all calls.
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Accessibility Feature
Hearing Aid Compatible (HAC) handsets
TTY support
Description
All phones are Hearing Aid Compatible (HAC) and have telecoils that magnetically couple to most forms of wearable hearing aids per FCC section 508 (compliant to ADA Section
508 Recommendations: Subpart B 1194.23).
The phones supports commercial TTY devices such as
Ultratec Superprint. Additionally, the phones provide acoustic coupled TTY support.
Related Links
on page 132
Enable Electronic Hookswitch on page 150
Use Your Headset for All Calls on page 149
Icons and Status Indicators on page 23
Features for Mobility-Impaired Users
Polycom phones include features that enable users with mobility impairments to perform various functions on the phone.
The following table lists the accessibility features for mobility-impaired users.
Accessibility Features for Mobility-Impaired Users
Accessibility Feature Description
Auto-answer feature
Headset Memory Mode
Touchscreen
Large keys
Built-in speakerphone
Adjustable phone stand
Polycom Desktop Connector application
You can enable the phone to auto-answer calls.
If you use a headset, you can set up your phone to use your headset for all calls.
The large touchscreen enables you to select, swipe, and press the screen to perform functions and activate features.
The large keys on the phone console enable you to access phone features and functions.
A built-in speakerphone allows you to hear audio on the device without having to use a handset or headset.
You can adjust the phone stand to various angles so your phone sits at a comfortable angle on your desktop (see your phone's Quick Start Guide on
Polycom Voice Support web page).
You can use your computer's mouse and keyboard to enter information and navigate screens on your phone.
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Accessibility Features
Related Links
Answer Calls Automatically on page 44
Controlling Your Phone with Polycom Desktop Connector
on page 151
Use Your Headset for All Calls on page 149
Controlling Calls with Electronic Hookswitch on page 151
Features for Vision-Impaired and Blind Users
Polycom phones include various features that enable users with visual impairments to use many of the features on the phone.
The following table lists the accessibility features for visually-impaired and blind users.
Accessibility Features for Vision-Impaired and Blind Users
Accessibility Feature Description
Adjustable backlight settings
Auto-answer feature
Tactile “5” key with raised bumps
You can change the brightness of the screen by adjusting backlight intensity settings.
You can enable the phone to auto-answer calls.
The “5” key has two bumps that enable you discern the position of other keys on the keypad.
Large keys
Physical line keys
The large keys on the phone console enable you to access phone features and functions.
VVX phones, excluding VVX 500 and 600 series phones, have physical line keys that you can press to answer and end calls.
Physical feature keys
Tactile-discernible number, feature, and navigation keys
Keys on the phone console are discernible by their size and shape.
Illuminated feature keys
Many features on the phones are accessible by pressing feature keys on the phone console.
Many feature keys illuminate when activated to alert you when a feature is enabled.
Related Links
Backlight Intensity and Timeout
on page 121
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Maintaining VVX Business Media
Phones
Topics:
•
•
•
•
Update the Phone's Configuration
•
•
•
•
Updating Your Skype for Business Phone Software
When the phone is not operating properly, you can investigate or troubleshoot issues along with any other tasks your administrator may ask you to perform.
Investigate Warnings
When a phone is unable to perform certain tasks, a Warning icon displays in the status bar.
The warning icon lets you know that your phone has one or more important issues. You can view details about the issues from the Warnings screen.
If you have a VVX 600/601, the icon has a counter indicating the number of warning messages you have, and you can tap the icon to view the messages.
Procedure
1.
Navigate to Settings > Status > Diagnostics .
2.
Select Warnings .
The Warnings screen is displayed listing any issues.
Remove Warnings
After you view phone warnings, you can temporarily remove the Warning icon from the status bar.
However, the warning still displays in the Warnings list until the issue is fixed. The Warning icon is displayed each time your phone has a warning that you haven't viewed.
Procedure
1.
In the Warnings screen, select Clear Icon to remove the Warning icon from the status bar.
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Maintaining VVX Business Media Phones
Restart Your Phone
Your system administrator may ask you to restart the phone if it malfunctions or to assist in troubleshooting.
Caution: Before you restart the phone, contact your system administrator. If the phone is malfunctioning, you may be able to restore normal operation without restarting it. Additionally, your system administrator may want to troubleshoot the phone before you restart it. You do not need to restart the phone to update its configuration.
Procedure
1.
Navigate to Settings > Basic .
2.
Select Restart Phone .
A confirmation message is displayed.
3.
Select Yes .
The restart process begins, and the process ends when the Home screen is displayed.
Update the Phone's Configuration
Your system administrator may ask you to update the configuration for your phone to apply any changes to system settings, which you can do without restarting it.
Procedure
1.
Navigate to Settings > Basic .
2.
Select Update Configuration .
A confirmation message is displayed.
3.
Select Yes .
The configuration is updated. The phone may restart, depending on which settings have changed.
Test the Hardware
If your phone is having any issues, your system administrator may ask you to access a diagnostics menu on the phone to test its hardware.
You can test the display, microphones, and speaker. Contact your system administrator for instructions on how to perform these tests.
Procedure
1.
Navigate to Settings > Status > Diagnostics .
2.
Select Test Hardware and select one of the following:
• Audio Diagnostics
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Maintaining VVX Business Media Phones
• Display Diagnostics
• Touch Screen Diagnostics
• Brightness Diagnostics
• LED Diagnostics
• Keypad Diagnostics
Clean the Touchscreen
The phone screens require minor maintenance, but you may need to clean the screen periodically.
Use a clean, dry, microfiber cloth—the kind you would use to clean glass surfaces—to wipe the screen.
Do not use chemicals to clean the screen.
Before you clean the screen, you need to disable it so you don't activate phone functions while you wipe the touchscreen.
Procedure
1.
Navigate to Settings > Basic .
2.
Select Screen Clean .
3.
Wipe the screen with a clean, dry, microfiber cloth.
4.
Press any key on the phone dial pad to enable the touchscreen again.
Note: If the screen is still dirty after cleaning, dampen a soft, lint-free cloth with an isopropyl alcohol and water solution of 50:50 then wipe the screen with the cloth. Always use the dampened cloth to apply the solution; never apply the solution directly because it could seep inside the screen or stain the system. Do not use chemicals to clean the screen.
View Software Details
You can view the details for the software version on your phone, the latest software update available for your phone, and the status of the latest update.
Procedure
1.
Navigate to Settings > Status > Software > Update .
Updating Your Skype for Business Phone Software
When you are signed into Skype for Business on your phone, you can update your phone with the latest
UC Software from the Skype for Business server and view information for the software update.
View Software Update Information
You can view information about the software update before you update your phone.
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Maintaining VVX Business Media Phones
Procedure
1.
When prompted to update software, press Details .
Update Your Skype for Business Phone Software
When a software update is available, a notification is displayed on your phone.
Procedure
1.
When prompted to update software, press Reboot to restart the phone and get the latest update.
Update Skype for Business Software Later
If you do not want to update your phone software when prompted, you can choose to cancel the prompt and update the software at a later time. You can press the Dev Updt soft key at any time to update the phone's software.
If your phone is inactive for a long period of time, the phone automatically reboots and updates the phone software.
Procedure
1.
When prompted to update software, press Cancel .
The Dev Updt soft key is displayed.
2.
Press the Dev Updt soft key when you're ready to update your phone's software.
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Troubleshooting
Topics:
•
•
•
Check the Status of the Calendar
•
•
Troubleshoot Audio and Echo Issues
•
•
Recording Issues and Solutions
•
•
•
•
Send Log Files to the Skype for Business Server Using the Web Configuration Utility
•
Send Log Files to the Skype for Business Server
•
Reset the Phone to Factory Defaults
▪
Using an Approved Power Source
If you are having issues with your Polycom phone, you can try the troubleshooting options and solutions in the following topics to resolve certain issues.
Speakerphone
If your speakerphone doesn't work, your system administrator may have disabled it. If this is the case, a message displays after you press the speakerphone key informing you that Handsfree mode is disabled.
In this case, use the handset or a headset to handle calls.
USB Port
If you attach a USB device to your VVX 401/411, 500/501, or 600/601 phone, and the phone does not detect the attached USB device, your system administrator may have disabled the USB port on your phone.
In this case, you cannot attach a USB device to your phone to use the following features:
• Call recording
• Picture frame
• USB headset
• USB charging device on the VVX 600/601 phones
Contact your system administrator for help on enabling the USB port on your phone.
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Troubleshooting
Check the Status of the Calendar
When you do not see the Calendar icon on the Home screen, or if you are not receiving meeting reminders, it is possible that the phone is not connected to the Microsoft Exchange Server.
Procedure
1.
Navigate to Settings > Features > Calendar .
2.
From the Calendar screen, select Connect .
Related Links
on page 114
Polycom Desktop Connector
If you encounter any issues using the Polycom Desktop Connector (PDC), see the following table for possible solutions to common problems.
Common PDC Problems and Solutions
Issue Corrective Action
The computer and phone cannot establish a connection.
I can't enter information in a phone field using my computer keyboard.
I can't place a call.
I want to change the phone that is connected to the
Polycom Desktop Connector.
Verify the Polycom Desktop Connector settings on your phone. You may need to reboot your phone or press the Reconnect soft key.
Check to see if the phone field has a flashing cursor.
You can use PDC only to enter information in a phone field if the field has a flashing cursor.
If you're using PDC, you can't place a call using the
New Call soft key. To place a call, enter the phone number and select Dial .
Disable the Polycom Desktop Connector, which is already connected to your computer and is in active state on your phone.
Setup and enable the phone you want to connect to
Polycom Desktop Connector. Once your computer receives an initial communication from the newly configured phone, it asks you to confirm the connection by displaying the message “You were controlling
<MACaddress1> with your computer. Do you want to change to controlling <MACaddress2> ?” Click OK .
Related Links
Controlling Your Phone with Polycom Desktop Connector
on page 151
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Troubleshooting
Troubleshoot Audio and Echo Issues
In some cases when you are using your headset during a call, your contacts may experience audio or echo issues, such as feedback of your voice or of their own voice. If your contacts hear an echo during a call when using your headset, enable echo cancellation on your phone.
Procedure
1.
Navigate to Settings > Basic > Preferences .
2.
Select Headset > Echo Cancellation and select Enabled .
Related Links
Use Your Headset for All Calls on page 149
Bluetooth Headset Issues
If you encounter any issues using a Bluetooth headset on VVX 600 series phones, see the following table for possible solutions to common problems.
Common Bluetooth Headset Issues and Solutions
Issue Corrective Action
The Bluetooth settings do not display on my phone
My headset doesn't pair automatically.
Do one of the following:
• Check with your system administrator to see if the
Bluetooth feature is enabled on your phone.
• Make sure the Bluetooth Radio setting is on.
If your headset is an older model, you may need to enter a password before the headset can pair with your phone. Refer to your headset documentation for more information.
Related Links
Enable Bluetooth and Connect a Headset
on page 136
Recording Issues and Solutions
If you encounter any issues recording calls, see the following table for possible solutions to common problems.
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Troubleshooting
Common Recording Issues and Solutions
Issue Corrective Action
The message “USB device is full. Recording canceled” is displayed when I pressed Start.
The recording stopped during a call.
The message “USB device removed unsafely.
Recording canceled” displayed when I removed my
USB flash drive during a call.
The message “Unsupported USB device attached” displayed.
Check that there is sufficient space on the USB flash drive.
If the USB flash drive becomes full during recording, recording stops and the message “USB device is full.
Recording stopped” is displayed.
Delete previous recordings to make space on the USB drive.
Do not remove the USB flash drive while recording. If you want to remove the drive during a call, press Stop , and then remove the drive.
Refer to Feature Profile 37477: Using Headsets with
Polycom Phones on Polycom Support for a list of USB devices supported on Polycom phones.
Better Together over Ethernet
Use the following solutions as a guide to resolve certain issues that might arise while installing the
Polycom BToE Connector or pairing your devices.
Troubleshoot Polycom BToE Connector Installation
If the Polycom BToE Connector fails to install, download and reinstall the application from Polycom Voice
Support on your computer.
If the application installation continues to fail, find the log file for the installation error and call Polycom
Technical Support . The technical support representative needs the log file to understand why the installation failed.
If you cannot access the log files, contact your system administrator for assistance.
Procedure
1.
Open the Start menu and select your user name.
2.
Select the folders AppData > Local > Temp > MSI*.LOG
.
Troubleshoot Polycom BToE Connector Start Issues
If the Polycom BToE Connector successfully installs, but the application fails to start or you experience other application-related failures, uninstall the Polycom BToE Connector and reinstall the application.
If the application still does not start or you experience other related issues, find the log file showing the failed to start error and call Polycom Technical Support . The technical support representative needs the log file to understand why the application failed to start.
If you cannot access the log files, contact your system administrator for assistance.
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Troubleshooting
Procedure
1.
Open the Start menu and select your user name
2.
Select the folders AppData > Local > Polycom > Polycom BToE Connector .
3.
Click the file polycom_BTOE_log.txt
.
Troubleshoot Pairing Your Phone with Your Computer
If you are having trouble pairing your VVX phone with your computer, make sure the Ethernet cable is plugged into the PC port on the phone.
If the Ethernet cable is connected properly and a warning message that the phone was unable to pair continues to display, ensure that Polycom BToE Connector is an allowed program in your system's firewall on your computer.
Procedure
1.
Navigate to Start > Control Panel > System and Security > Windows Firewall > Allow a program through Windows Firewall .
2.
Click Change Settings .
3.
Search for Polycom BToE Connector in the list of applications and click the check boxes for
Domain , Home/Work , and Public networks.
4.
Click OK .
Regenerate a Pairing Code for Manual BToE Pairing
If you cannot clearly read the pairing code for manually pairing your phone with your computer using
Better Together over Ethernet, you can regenerate a code that is easier to read.
Procedure
1.
On the BToE PC Pairing screen, select Pairing Mode .
2.
Select Auto then select Manual .
A new pairing code is generated.
Related Links
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Troubleshooting
Manually Pair Your Phone with Your Computer using BToE on page 160
Login Credentials
If your phone has incorrect login credentials or you need to resubmit login credentials, one of the following messages or icons is displayed on your phone:
• The message “Login Credentials have failed. Please update them if the information is correct” is displayed on the screen.
• A lock icon is displayed in the status bar.
• The message “Invalid login credentials” scrolls under the time in the status bar.
• The Calendar icon that displays on the Home screen is not available.
Set Log Levels
Your system administrator uses log files to understand any issues with your phone and may ask you to set the level for log files to reduce the amount of logs produced.
Contact your system administrator before setting a log level for your phone.
Procedure
1.
Navigate to Settings > Basic > Diagnostic Logs > Server Log Level .
2.
Choose a log level.
Send Log Files to the Skype for Business Server
Using the Web Configuration Utility
You can send log files for your phone to the Skype for Business server using the Web Configuration
Utility.
Procedure
1.
Enter the IP address of your phone into a web browser. For example, enter https://
10.223.4.54
.
2.
Select User and enter your user password.
The default user password is 123.
3.
In the Web Configuration Utility, navigate to Diagnostics > Upload Logs .
The log files are uploaded to the server and your system administrator can access the logs to determine any issues with your phone.
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Troubleshooting
Send Log Files to the Skype for Business Server
You can send log files for your phone to the Skype for Business server directly from your phone.
Procedure
1.
On the phone, navigate to Settings > Basic > Diagnostic Logs > Upload Logs .
The log files are uploaded to the server and your system administrator can access the logs to determine any issues with your phone.
Reset the Phone to Factory Defaults
You can access the phone reset option without the need for entering the Administrator's password.
After the administrator configures this feature on the phone, you can reset the phone to factory default settings.
Procedure
1.
Navigate to Settings > Basic > Reset to Factory .
Using an Approved Power Source
Symptom:
If your phone is having the following issues, check your power supply:
▪ The phone cannot connect to the network
▪ The phone does not start up properly or continues to restart
Problem:
If you connect the wrong power supply to your phone, such as the power supply for a different or older
Polycom phone, it could damage the phone, the phone will not function as expected, and it can void your warranty.
Workaround:
Only use the power supply designed for your phone or check with your system administrator about using
Power over Ethernet.
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