HP M4345 LaserJet MFP Service Manual

Select print media on page 10 .

If your original is too light or damaged, the copy might not be able to compensate, even if you adjust the darkness. If possible, find an original document in better condition.

Touch Copy , and then touch Image

Adjustment.

Adjust the Background

Cleanup slider to the right to decrease the background.

Use media that meets

HP specifications. See

Replace the print cartridge. See

Clean the device on page 95 .

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Problem

Unwanted lines appear on the copy.

A a a a a a

B b b b b b C c c c c

C c

Black dots or streaks appear on the copy.

Copies are too light or dark.

Text is unclear.

Cause

Tray 1 or tray 2 might not be installed correctly.

The flatbed scanner or the ADF glass might be dirty.

The photosensitive drum inside the print cartridge might have been scratched.

Solution

Verify that the tray is in place.

Clean the flatbed scanner or the ADF glass. See

Install a new HP print cartridge. See

Clean the device. See device on page 95 .

Ink, glue, correction fluid, or an unwanted substance might be on the automatic document feeder (ADF) or flatbed scanner.

The darkness setting needs to be adjusted.

Clean the

The sharpness setting needs to be adjusted.

The image should be optimized for text.

Touch Copy , and then touch Image

Adjustment.

Adjust the Darkness slider to lighten or darken the image.

To adjust the sharpness, touch Copy , and then touch Image Adjustment.

Adjust the Sharpness slider to the right to increase the sharpness.

To optimize the image for text, touch

Copy and then touch Optimize Text/

Picture . Select Text .

Media-handling problems

Problem

Poor print quality or toner adhesion

Dropouts, jamming, or curl

Excessive curl

Jamming, damage to device

Cause Solution

The paper is too moist, too rough, too heavy or too smooth, or it is embossed or from a faulty paper lot.

Try another kind of paper, between 100 and 250 Sheffield, 4 to 6% moisture content.

The paper has been stored incorrectly.

Store paper flat in its moisture-proof wrapping.

The paper has variability from one side to the other.

Turn the paper over.

Open the rear output bin, or use longgrain paper.

The paper is too moist, has the wrong grain direction, or is of short-grain construction

The paper varies from side-to-side.

The paper has cutouts or perforations.

Turn the paper over.

Use paper that is free of cutouts or perforations.

ENWW Solve copy problems 435

Problem Cause Solution

Problems with feeding

Print is crooked or misaligned on the page.

The paper has ragged edges.

Use high-quality paper that is made for laser printers.

The paper varies from side-to-side.

The paper is too moist, too rough, too heavy or too smooth, has the wrong grain direction, or is of short-grain construction or it is embossed or from a faulty paper lot.

The media guides might be incorrectly adjusted.

Turn the paper over.

●

Try another kind of paper,

● between 100 and 250 Sheffield, 4 to 6% moisture content.

Use long-grain paper.

Remove all media from the input tray, straighten the stack, and then load the media in the input tray again. Adjust the media guides to the width and length of the media that you are using and try printing again.

The scanner might require a calibration.

Perform a tray alignment, and then calibrate the scanner.

●

Perform a tray alignment by opening the Administration menu at the device control panel. On the

Print Quality submenu, touch Set

Registration . Choose a tray under

Source and then run a test page.

For more information, see

Quality menu on page 75

●

See

Calibrate the scanner on page 106 for information about

calibrating the scanner.

More than one sheet feeds at one time.

The media tray might be overloaded.

The device does not pull media from a media tray.

The media might be wrinkled, folded, or damaged.

The device might be in manual feed mode.

The pickup roller might be dirty or damaged.

The paper-length adjustment control in the tray is set at a length that is greater than the media size.

Remove some of the media from the tray. See

Media specifications on page 10 .

Verify that the media is not wrinkled, folded, or damaged. Try printing on media from a new or different package.

●

Manual Feed

appears on the control-panel display, press

to print the job.

●

Verify that the device is not in manual feed mode, and then print your job again.

Contact HP Customer Care. See

HP Customer Care on page 609 or the

support flyer that came in the device box.

Adjust the paper-length adjustment control to the correct length.

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Performance problems

Problem

No copy came out.

Copies are blank.

The wrong original was copied.

Copies are reduced in size.

Cause

The input tray might be empty.

The original might have been loaded incorrectly.

The sealing tape might not have been removed from the print cartridge.

The original might have been loaded incorrectly.

The media might not meet

HP specifications.

The print-cartridge toner-level might be low.

The ADF might be loaded.

The device software settings might be set to reduce the scanned image.

Solution

Load media in the device. See Media specifications on page 10

for more information.

Load the original correctly in the ADF or flatbed scanner. See

Media specifications on page 10

Remove the print cartridge from the device, pull out the sealing tape, and then reinstall the print cartridge.

Load the original correctly in the ADF or flatbed scanner. See

Media specifications on page 10

Use media that meets

HP specifications. See Select print media on page 10 .

Replace the print cartridge. See

Rate setting in the Administration menu. See Initial Setup menu on page 60

Make sure that the ADF is empty.

See the device software Help for more information about changing the settings.

ENWW Solve copy problems 437

Solve fax problems

More extensive fax troubleshooting information is available in the

Fax Support Guide

. For additional help troubleshooting the Send Fax driver, see the

Send Fax Driver User Guide

Solve sending problems

Faxes quit during sending.

Cause

The fax machine to which you are sending might be malfunctioning.

Your telephone line might not be working, or the line might be experiencing interference.

Solution

Call the recipient to make sure that the receiving fax machine is turned on and ready to receive faxes, or try sending to another fax machine.

Disconnect the fax cable from the telephone jack, and then connect a telephone. Make a phone call to ensure that the telephone line is working.

Try using a lower baud rate by adjusting the Maximum Baud

The device fax is receiving faxes but is not sending them.

Cause Solution

If the device is on a PBX system, the PBX system might be generating a dial tone that the fax cannot detect.

There might be a poor telephone connection.

The fax machine to which you are sending might be malfunctioning.

Your telephone line might not be working.

Disable the detect dial tone setting. See the fax guide for information about changing the setting.

Resend the fax later.

Call the recipient to make sure that the receiving fax machine is turned on and ready to receive faxes, or try sending to another fax machine.

Disconnect the fax cable from the telephone jack, and then connect a telephone. Make a phone call to ensure that the telephone line is working.

Outgoing fax calls keep dialing.

Cause

The fax automatically redials a fax number if either the

Redial on Busy feature or the Redial on No Answer feature is enabled.

Solution

Disable the Redial on Busy and Redial on No Answer features. See the fax guide for information about changing the settings.

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Faxes you send are not arriving at the receiving fax machine.

Cause Solution

The receiving fax machine might be turned off or might have an error condition, such as being out of paper.

A fax might be stored in memory because it is waiting to redial a busy number, or there are other jobs ahead of it waiting to be sent.

Call the recipient to make sure that the fax machine is turned on and ready to receive faxes.

If a fax job is in memory for either of these reasons, an entry for the job appears in the fax log. Print the fax activity log

(see the fax guide), and check the

Result

column for jobs with a

Pending

designation.

NOTE

If the fax is sending very slowly, see "Faxes are transmitting or being received very

slowly" in Initial Setup menu on page 60 .

Solve receiving problems

Incoming fax calls are not being answered by the fax (no fax detected).

Cause Solution

The rings-to-answer setting might not be set correctly.

The telephone cord might not be connected properly, or the telephone cord is not working.

The telephone line might not be working.

A voice-messaging service might be interfering with the ability to answer calls.

Check the rings-to-answer setting. See the fax guide for information about changing the setting.

Check the installation. Make sure you are using the telephone cord that came with the device.

Disconnect the fax cable from the telephone jack, and then connect a telephone. Make a phone call to ensure that the telephone line is working.

Do one of the following:

●

Discontinue the messaging service.

●

Get a telephone line dedicated to fax calls.

●

Decrease the rings-to-answer setting for the fax to a number less than the rings-to-answer for the voice mail. See the fax guide for information about changing the setting.

Faxes are transmitting or being received very slowly.

Cause Solution

You might be sending or receiving a very complex fax, such as one with many graphics.

Complex faxes take longer to be sent or received.

The receiving fax machine might have a slow modem speed.

The device fax only sends the fax at the fastest modem speed the receiving fax machine can use.

ENWW Solve fax problems 439

Faxes are transmitting or being received very slowly.

Cause

The resolution at which the fax was sent or is being received is very high. A higher resolution typically results in better quality, but also requires a longer transmission time.

A poor telephone-line connection is forcing the device fax and the sending or receiving fax machine to slow down the transmission to adjust for errors.

Solution

If you are receiving the fax, call and ask the sender to decrease the resolution and resend the fax. If you are sending, decrease the resolution or change the Page

Content mode setting. See the fax guide for information about changing the settings.

Cancel and resend the fax. Have the telephone company check the telephone line.

Faxes are not printing at the device.

Cause

There is no media in the input trays.

The Schedule Printing of Faxes mode is enabled. Faxes will not print until it is disabled

The device toner level is low, or it has run out of toner.

The device stops printing as soon as it is low on toner or runs out of toner. Any faxes received are stored in memory and are printed after the toner has been replaced.

Solution

Load media. Any faxes received while the input trays are empty are stored and will print after the trays have been refilled.

Disable the Schedule Printing of Faxes mode. See the fax guide for information about changing the setting.

Replace the print cartridge.

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Solve e-mail problems

If you are unable to send e-mails by using the digital-send feature, you might need to reconfigure the

SMTP gateway address or the LDAP gateway address. Print a Configuration page to find the current

SMTP and LDAP gateway addresses. Use the following procedures to check if the SMTP and LDAP gateway addresses are valid.

Validate the SMTP gateway address

NOTE

This procedure is for Windows operating systems.

Open an MS-DOS command prompt: click

Start

, click

Run

, and then type cmd

Type telnet

followed by the SMTP gateway address and then the number 25, which is the port over which the MFP is communicating. For example, type telnet 123.123.123.123

where "123.123.123.123" represents the SMTP gateway address.

Press Enter . If the SMTP gateway address is

not

valid, the response contains the message

Could not open connection to the host on port 25: Connect Failed.

If the SMTP gateway address is not valid, contact the network administrator.

Validate the LDAP gateway address

NOTE

This procedure is for Windows operating systems.

Open Windows Explorer. In the address bar, type

LDAP://

immediately followed by the LDAP gateway address. For example, type

LDAP://12.12.12.12

where "12.12.12.12" represents the LDAP gateway address.

Press Enter . If the LDAP gateway address is valid, the

Find People

dialog box opens.

If the LDAP gateway address is not valid, contact the network administrator.

ENWW Solve e-mail problems 441

Solve network connectivity problems

Troubleshooting network printing problems

NOTE

HP recommends that you use the MFP CD-ROM to install and set up the MFP on a network.

Make sure that the network cable is securely seated into the MFP's RJ45 connector.

Make sure that the Jetdirect LED on the formatter is lit.

Make sure that the I/O card is ready. Print a Configuration page. If an HP Jetdirect print server is installed, printing a Configuration page also prints a second page that shows the network settings and status.

NOTE

The HP Jetdirect embedded print server supports various network protocols

(TCP/IP, IPX/SPX, Novell/Netware, AppleTalk, and DCL/LLC). Make sure that the correct protocol is enabled for your network.

On the HP Jetdirect Configuration page, verify the following items for your protocol:

Under HP Jetdirect Configuration, the status is "I/O Card Ready".

The status is "Ready".

An IP address is listed.

The configuration method (Config by:) is listed correctly. See the network administrator if you are not sure which method is correct.

The domain name is correct.

Perform a loopback test to verify that the firmware is functioning correctly and that the hardware that is on the formatter is functioning correctly.

Perform a ping test to verify that the MFP is communicating with other devices on the network.

Try printing the job from another computer.

To verify that a MFP works with a computer, use a USB cable to connect it directly to a computer. You will have to reinstall the printing software. Print a document from a program that has printed correctly in the past. If this works, a problem with the network might exist.

Loopback test

Use the loopback test to verify that the firmware is functioning correctly and that the hardware that is on the formatter is functioning correctly. This test causes the formatter to send data to itself.

Disconnect the network cable.

Press Menu .

Touch CONFIGURE DEVICE .

Touch I/O , touch EMBEDDED JETDIRECT MENU , touch DIAGNOSTICS , and then touch

LOOPBACK TEST .

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Let the test run for several hours or overnight.

If the test fails, an error message appears on the control-panel display. Replace the formatter.

To stop the test, turn the MFP off and then on. Make sure that you reconnect the network cable.

Ping test

Use the ping test to verify that the MFP is communicating over the network. Before performing the ping test, obtain the IP address for a target destination, such as a PC, that is on the same network as the MFP. Consult the network administrator for help with obtaining the IP address.

Scroll to and touch Administration .

Touch Management .

Touch Embedded Jetdirect or EIO <X> Jetdirect .

Touch Ping Test .

Set the appropriate options for each of the menu items that follow:

●

Dest Type

●

Dest IP

●

Packet Size

●

Timeout

●

Count

●

Print Results

●

Execute

After setting Execute to Yes , the ping test starts automatically. If you selected to print the results, a page prints that lists the ping statistics. If the page prints, the test was successful.

ENWW Solve network connectivity problems 443

Solve stapler/stacker problems

Control panel message

13.12.07 Jam In Stapler

13.12.08 Jam In Left Accessory

Description

There is no power to the stapler/stacker.

NOTE

The stapler/stacker is powered by the printer through the communication cable connecting the two devices.

The stapler could not finish its cycle but was able to return to the home position

If the stapler drive does not return to home position (HP) during the normal cycle, the stapler/stacker driver signals M1304

(stapler motor) to rotate once in reverse. If the HP signal is now detected, the stapler/ stacker driver sends a signal to the formatter that a staple jam is present.

Recommended action

Check the communication cable between the stapler/stacker and the printer for a loose connection or damage. Make sure that the connector is securely screwed in. If the cable is damaged, go to step 4.

Check wiring connection J1301 on the stapler/stacker driver board.

Replace the stapler/stacker driver board.

If none of the above corrects the problem, replace the stapler/stacker unit.

Remove the staple cartridge and any loose staples or staples that might be obstructing stapler movement.

Remove one sheet of staples from staple cartridge and try again.

Inspect the staple cartridge for damage. Replace the staple cartridge if it is damaged.

Verify that genuine HP staples are being used.

NOTE

Staples come preloaded in the staple cartridge and cannot be ordered separately as a refill from HP.

Remove the stapler assembly. Inspect the stapler for jammed staples around the staple plunger and crimper.

Remove any jammed staples that are found.

Install a new staple cartridge.

Replace the stapler assembly.

If none of the above corrects problem, replace the stapler/stacker unit.

Stay jam in accumulator. Paper sensor PS

1302 stayed activated longer than expected.

Remove any jammed paper obstructing the paper path to the delivery rollers.

This signal is generated by sensor PS1302

(delivery sensor). PS1302 is located just before the delivery rollers. In order to reach or see the sensor arm, lift the upper delivery rollers and upper paper-path guide plate. You will now be able to see and toggle the sensor arm activating PS1302.

Check the delivery flappers and linkages to make sure flappers are not blocking paper from exiting the machine to the output tray. If broken parts are found, go to step 6.

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Control panel message

13.12.09 Jam In Left Accessory

13.12.10 Jam In Left Accessory

Description

Stay jam at the entrance to the stapler/ stacker. Sensor PS1301 stayed activated longer than expected.

This signal is generated by sensor PS1301

(paper-inlet sensor). PS1301 is located under the lower-entrance guide plate with the sensor arm extending up through the guide plate and into the paper path.

Delay jam in entry. Paper did not arrive at the paper-inlet sensor PS1301 within the expected time.

This signal is generated from sensor

PS1301 (paper-inlet sensor). PS1301 is located under the lower entrance guide plate with the sensor arm extending up

Recommended action

If the delivery rollers are not turning, go to step 6.

If the jogger guides are not in the correct position to receive paper and are obstructing paper, check the jogger-guide sensors and connectors on the jogger assembly. If necessary, replace the jogger assembly.

If the problem only occurs when stapling, check for deformed staples. If deformed staples are found, replace the staple cartridge and/or stapler assembly. If paper is being held back from exiting by the clamping device while stapling, go to step 6.

If none of the above corrects problem, replace the stapler/stacker unit.

Check PS1301 sensor and flag for smooth operation and damage. Make sue that the lower plate is free and is not touching the sides of the cutout of the lower guide plate that the arm operates within. If damaged, go to step 7.

Check for any damage or obstructions to the entrance of the upper and lower guide plates. If damaged, go to step 7.

Inspect the upper-entrance guide plate to make sure its alignment allows the sensor arm to move freely though the hole cut in it for the sensor arm. If damaged, go to step 7.

Check for excessive paper curl when paper leaves the fuser. The cause could be damp paper.

Clean PS1301 by gently blowing air into the sensor.

Check connection J1303 on the stapler/stacker driver board.

If none of the above corrects the problem, replace the stapler/stacker unit.

Check for excessive paper curl as paper leaves the fuser. The cause could be damp paper.

Check for any damage to the entrance guide plates.

ENWW Solve stapler/stacker problems 445

Control panel message

13.12.11 Jam In Left Accessory

65.00.15 Output Device Failure

65.12.01 Output Device Failure

Description

through the guide plate and into the paper path.

Initial jam. At power on, paper was present at the entrance of the stapler/stacker at sensor PS1301.

This signal is generated by sensor PS1301

(paper-inlet sensor). PS1301 is located under the lower entrance guide plate with the sensor arm extending up through the guide plate and into the paper path.

Recommended action

Check the PS1301 sensor, sensor arm, and sensor flag for smooth operation and damage.

Clean PS1301 by gently blowing air into the sensor.

Check connection J1303 on the stapler/stacker driver board.

If none of the above corrects the problem, replace the stapler/stacker unit.

Remove any paper found in the entrance guides.

Inspect the sensor PS1301 actuation arm to make sure it moves freely and is not rubbing against the entrance guide plates (upper and lower plates).

Check connection J1303 on the stapler/stacker driver board..

If none of the above corrects the problem, replace the stapler/stacker unit.

After the MFP boot process, the external device requested a new boot process. This can happen during an upgrade; the 24 V power goes off momentarily, which makes the stapler/stacker think it is initializing again.

Turn off the MFP.

Disconnect the communication cable between the output device and the

MFP.

Check the connection pins for damage. If you are unable to align the pins so they work properly, go to step 6.

NOTE

During an upgrade of the external device, if the connection with the device is lost for 9 minutes, the firmware crashes with a 66.00.15 error and forces the user to reboot. It will then display a

Resend external accessory firmware

message.

Reconnect the communication cable to the MFP, making sure the connector is properly screwed down in.

Turn on the printer.

The paddle (retainer) motor M1301 was not able to move the sensor flag to the home position detected by sensor PS1305.

This signal is generated by sensor PS1305

(paddle home-position sensor). Sensor

PS1305 is located on the rear frame of the stapler/stacker, between the two DC

Reload the latest firmware bundle.

Check connection J1301 on the stapler/stacker driver board.

If none of the above corrects the problem, replace the stapler/stacker unit.

Inspect sensor PS1305 to make sure it is correctly mounted and the wires are connected.

Clean sensor PS1305 by gently blowing air into the sensor.

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Control panel message

65.12.02 Output Device Failure

65.12.03 Output Device Failure

65.12.34 Output Device Failure

Description

motors: M1301 Paddle motor, and M1303

Feed Motor.

Jogger-motor malfunction. The jogger home position could not be sensed by sensor PS1304.

This signal is generated by sensor PS1304

(jogger home-position sensor). Sensor

PS1304 is located on the jogger assembly and can be accessed after removing the front, rear, and top covers of the stapler/ stacker.

Staple-motor malfunction. The staple motor was unable to return to the home position as read by sensor PHOl1.

This signal is generated by sensor PHOl1

(stapler home-position sensor). PHOl1 is located in the stapler assembly and cannot be serviced. If the stapler drive does not return to home position (HP) during the normal cycle, the stapler/stacker driver signals M1304 (stapler motor) to rotate once in reverse. If the HP signal is not detected, the stapler/stacker driver sends a signal to the formatter that the staple motor has malfunctioned.

Cooling fan failure.

This failure is detected by the stapler/ stacker control board. If the rotation speed of the cooling fan is not normal for 5 seconds or longer, the stapler/stacker control board notifies the formatter of the problem.

Recommended action

Check connections J1314 and J1313 on the stapler/stacker control board.

If none of the above corrects the problem, replace the stapler/stacker unit.

Check for anything that might be obstructing or restricting the movement of the jogger guides.

Inspect PS1304 for the correct mounting and secure wiring connections. Also check for damage.

If there is damage, go to step 5.

Clean PS1304 by gently blowing air into the sensor.

Check connectors J1302 and J1311 on the stapler/stacker driver board.

If none of the above corrects the problem, replace the jogger guide assembly.

If none of the above corrects the problem, replace the stapler/stacker unit.

Check for a staple jam in the stapler; remove any jammed staples.

Check the wiring connections at the stapler assembly.

If none of the above corrects the problem, replace the stapler assembly.

Check connector J1312 on the stapler/ stacker driver board.

If none of the above corrects the problem, replace the stapler/stacker unit.

Inspect the fan to make sure nothing is obstructing the fan rotation.

Clean the fan blades of any dust accumulation.

Check connector J1309 on the stapler/ stacker driver board.

If none of the above corrects the problem, replace the stapler/stacker unit.

ENWW Solve stapler/stacker problems 447

Control panel message

65.12.35 Output Device Failure

65.12.99 Output Device Disconnected

66.12.33 Output Device Failure

Description Recommended action

Stapler malfunction. The stapler self-prime sensor PHOl2 did not activate.

Verify that genuine HP staples are being used and that the staples are the correct type for this stapler.

This signal is generated by sensor PHOl2

(staple-ready sensor). Sensor PHOl2 is located in the stapler assembly and cannot be serviced.

When a new staple cartridge is installed, the stapler goes through the stapling motion 11 times in order to advance the first staple to the proper stapling position. If the staples are not advanced after 11 attempts, the control board notifies the formatter that self-priming has failed.

NOTE

Staples come preloaded in the staple cartridge and cannot be ordered separately as a refill from HP.

Replace the staple cartridge.

If none of the above corrects the problem, replace the stapler assembly.

If none of the above corrects the problem, replace the stapler/stacker unit.

When the printer was turned on, the stapler/ stacker lost communication with the MFP.

Turn off the MFP.

Disconnect the communication cable between the output device and the

MFP.

Check the connection pins for damage. If you are unable to align the pins so they work properly, go to step 7.

Reconnect the communication cable to the MFP, making sure that the connector is properly screwed in.

The delivery-roller lift motor could not reach the home position as detected by sensor

PS1303.

This signal is generated by sensor PS1303

(delivery-roller disengaging sensor). PS

1303 is located behind the front cover and to the left of the stapler assembly.

Turn on the MFP. If the problem still exists, go to Step 6.

Check connection J1301 on the stapler/stacker driver board.

If none of the above corrects the problem, replace the stapler/stacker unit.

Inspect sensor PS1303 to make sure it is correctly mounted and not damaged. Also make sure that the wires are connected.

Clean sensor PS1303 by gently blowing air into the sensor.

Check connector J 1308 on stapler/ stacker driver board.

If none of the above corrects the problem, replace the stapler/stacker unit.

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Control panel message

Corrupt Firmware In External Device

Left Output Bin Full

Output Paper Path Open

Description

The stapler/stacker needs a firmware upgrade.

The control panel indicates that the output bin is full; however, there is no paper in the output tray.

The signal is generated by sensor PS1306

(delivery-full sensor). Sensor PS1306 is located on left side of stapler/stacker, above the delivery rollers. The sensor is activated by paper exiting the output device lifting the delivery flappers.

The stapler door is open, or the stapler/ stacker is not fully latched to the MFP.

This signal is generated by switch SW1301

(door switch). Switch SW1301 is located behind the front cover and is actuated by a tab on the stapler door and a tab on the engine.

Recommended action

Go to http://www.hp.com/support to download the latest firmware and review the upgrade procedure.

Install the latest firmware on the device.

If the new firmware does not correct the problem, replace the stapler/ stacker unit.

Verify that the output flappers used to actuate the sensor flag are not caught behind the jogger guides and have full range of motion needed to actuate the sensor.

Check the sensor flag and actuator movement, making sure that by raising the output flappers the sensor flag actuates PS1306.

Clean PS1306 by gently blowing air into the sensor.

Check sensor PS1306 mounting.

Check the wiring connector at sensor

PS1306 as well as connector J1313 on the stapler/stacker driver board.

If none of the above corrects the problem, replace the stapler/stacker unit.

Inspect the stapler-access door for damage or misalignment, and also make sure that the actuation tab is not broken off of the door. If there is damage, replace the stapler/stacker jam-access door or replace the front cover assembly (includes the front cover and the jam-access door).

Inspect SW1301 and the actuator assembly for damage or mounting problems. If damaged beyond repair, go to step 4.

Check wiring connection J1304 on the stapler/stacker driver board.

If none of the above corrects the problem, replace the stapler/stacker unit.

ENWW Solve stapler/stacker problems 449

Control panel message

Replace Staple Cartridge

Stapler Low On Staples

Too Many Pages In Job To Staple

Description

The control panel indicates that the stapler is out of staples; however, after putting in a new cartridge, the message remains.

The signal is generated by sensor PHOI2

(staple-ready sensor) or sensor PHOI3

(staple-level sensor). Both are located in the stapler assembly and cannot be cleaned or serviced.

Recommended action

Make sure that a genuine HP staple cartridge is being used.

Replace the staple cartridge.

NOTE

Staples come preloaded in the staple cartridge and cannot be ordered separately as a refill from HP.

The control panel indicates that the stapler is low on staples or the staple cartridge is missing; however, after putting in a new cartridge, the message remains.

The signal is generated by sensor PHOI3

(staple-level sensor). Sensor PHOI3 is located in the stapler assembly and cannot be cleaned or serviced.

Check the wiring connections at the stapler assembly.

Remove the stapler assembly and any loose staples found in and around stapling assembly.

If none of the above corrects the problem, replace the stapler assembly.

Check wiring connection J1312 on the stapler/stacker driver board.

If none of the above corrects the problem, replace the stapler/stacker unit.

Make sure that a genuine HP staple cartridge is being used.

Replace the staple cartridge.

NOTE

Staples come preloaded in the staple cartridge and cannot be ordered separately as a refill from HP.

When the firmware detects that the job is attempting to staple more than the maximum 30 pages, the firmware signals the jogger guides to open, dropping the unstapled stack of paper into the output tray below. The remainder of the copies will print out and be directed to the output tray without being stapled.

Check the wiring connections at the stapler assembly.

Remove the stapler assembly and any loose staples found in and around stapling assembly.

If none of the above corrects the problem, replace the stapler assembly.

Check wiring connection J1312 on the stapler/stacker driver board.

If none of the above corrects the problem, replace the stapler/stacker unit.

Do not attempt to staple more than 30 pages of 20 lb bond (75g/m 2 ) paper. For heavier paper, the maximum stack height that can be stapled is 3 mm.

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Solve 3-bin mailbox problems

Control panel message

13.12.09 Jam In Left Accessory

13.12.10 Jam In Left Accessory

Description Recommended action

There is no power to the MBM.

NOTE

The MBM is powered by the printer through the communication cable connecting the two devices.

Stay jam. Inlet-paper sensor PS1501 remained activated longer than expected.

This signal is generated by sensor PS1501

(paper-inlet sensor). PS1501 is located under the lower entrance guide plate with the sensor arm extending up through the guide plate and into the paper path.

Check the communication cable between the MBM and the printer for a loose connection or damage. Make sure that the connector is securely screwed in. If the cable is damaged, go to step 4.

Check wiring connection J1501 on the

MBM driver board.

Replace the MBM driver board.

If none of the above corrects the problem, replace the MBM unit.

Check sensor PS1501 and flag for smooth operation and damage, making sure its movement down through the lower plate is free and is not touching the sides of the cutout on the lower guide plate. If there is damage, go to step 7.

Check for any damage or obstructions to the entrance to the upper and lower guide plates. If there is damage, go to step 7.

Inspect the upper entrance guide plate to make sure its alignment allows the sensor arm to move freely through the hole cut in it for the sensor arm. If there is damage, go to step 7.

Check for excessive paper curl as paper leaves the fuser. Damp paper could be the cause.

Clean PS1501 by gently blowing air into the sensor.

Check connection J1503 on the MBM driver board.

Delay jam. Paper did not arrive at the paperinlet sensor PS1501 within the expected time.

Check for excessive paper curl as paper leaves the fuser. The cause could be damp paper.

This signal is generated from sensor

PS1501 (paper-inlet sensor). PS1501 is located under the lower entrance guide plate with the sensor arm extending up through the guide plate and into the paper path.

If none of the above corrects the problem, replace the MBM unit.

Check for any damage to the entrance guide plates.

Check the PS1501 sensor, sensor arm, and sensor flag for smooth operation and damage.

ENWW Solve 3-bin mailbox problems 451

Control panel message

13.12.11 Jam In Left Accessory

65.12.34 Output Device Failure

65.12.99 Output Device Disconnected

Description

Initial jam. At power on, paper was present at the entrance of the MBM at sensor

PS1501.

This signal is generated by sensor PS1501

(paper-inlet sensor). PS1501 is located under the lower entrance guide plate with the sensor arm extending up through the guide plate and into the paper path.

Cooling fan failure.

This failure is detected by the MBM driver board. If the rotation speed of the cooling fan is not normal for 5 seconds or longer, the MBM control board notifies the formatter of the problem.

When the printer was turned on, the MBM lost communication with the MFP.

Recommended action

Clean PS1501 by gently blowing air into the sensor.

Check connection J1503 on the MBM driver board.

If none of the above corrects the problem, replace the MBM unit.

Remove any paper found in the entrance guides of the MBM that might be activating PS1501.

Inspect the sensor PS1501 actuation arm to make sure it moves freely and is not rubbing against the entrance guide plates (upper and lower plates).

If damage is found, go to step 4.

Check connection J1503 on the MBM driver board.

If none of the above corrects the problem, replace the MBM unit.

Inspect the fan to make sure nothing is obstructing the fan rotation.

Clean the fan blades of any dust accumulation.

Check connector J1509 on the MBM driver board.

If none of the above corrects the problem, replace the MBM unit.

Turn off the MFP.

Disconnect the communication cable between the output device and the

MFP.

Check the connection pins for damage. If you are unable to align the pins so they work properly, go to step 7.

Reconnect the communication cable to the MFP, making sure that the connector is screwed in properly.

Turn on the MFP. If the problem still exists, go to Step 6.

Check connection J1501 on the MBM driver board.

If none of the above corrects the problem, replace the MBM unit.

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Control panel message

Corrupt Firmware In External Device

Output Bin <X> Full

Output Paper Path Open

Description

The MBM needs a firmware upgrade.

The control panel indicates that the output bin is full; however, there is no paper in the output tray.

The signal is generated by sensor PS1503

(bin 1 delivery-full sensor), PS1505 (bin 2 delivery-full sensor), or PS1507 (bin 3 delivery-full sensor). Sensors PS1503 and

PS1505 are located behind the front cover of the MBM. Sensor PS1507 is located above the bin 3 delivery rollers, close to the

MBM rear frame.

The control panel indicates that the MBM is not latched to the MFP; however, it is physically attached to the MFP.

This signal is generated by switch SW1501

(engine-connection switch). Switch

SW1501 is located behind the front cover, near the bottom of the MBM. This switch is actuated by a tab on the MFP that engages the actuation arm on the MBM when the

MBM is moved against the MFP and they become latched together.

Recommended action

Go to http://www.hp.com/support to download the latest firmware and review the upgrade procedure.

Install the latest firmware on the device.

If the new firmware does not correct the problem, replace the MBM unit.

Bins 1 and 2: Verify that the upper Yshaped sensor actuator arms are actually activating the associated sensors. The bin 1 and bin 2 bin-full sensors are the left sensors of the sensor set.

Verify that the output flappers used to actuate the sensor are actually activating sensor PS1507 and have the full range of motion needed to actuate the sensor.

Check the sensor flag actuator arms for free, quick, and unobstructed movement when rising and falling.

Clean the problematic sensor by gently blowing air into the sensor.

Check the problematic sensor to make sure it is mounted properly and is in correct alignment with the sensor flag

(not touching the sides of the plate).

For bins 1 and 2, check the wiring connector at the sensor board as well as connector J1502 on the MBM driver board.

If none of the above corrects the problem, replace the MBM driver board.

If none of the above corrects the problem, replace the MBM unit.

Verify that the MBM is latching properly to the MFP.

Inspect the actuator tab on the MFP for damage.

Remove the front cover of the MBM and inspect SW1501 and the actuator assembly for damage or mounting problems. If either is damaged beyond repair, go to step 5.

Check wiring connection J1502 on the

MBM driver board.

If none of the above corrects the problem, replace the MBM unit.

ENWW Solve 3-bin mailbox problems 453

Functional checks

Use the following procedures to help diagnose and solve problems that occur in the print engine.

Early boot diagnostic test

When the device is powered on, it runs several self tests on the formatter and displays the results using the three control-panel LEDs (Ready, Data, and Attention). If the boot process stops and nothing is displayed on the control panel, examine the control-panel LEDs for any of the following light combinations:

Ready

OFF

Data

OFF

Attention

OFF

If the boot process stops and any of these LED combinations are visible, perform the following actions:

Turn the device off.

Reseat the formatter.

Ensure that the engine connectors and properly connected to the formatter.

Remove any memory DIMMs that are installed.

Verify the cable connections to the control panel.

Turn the device on.

If the boot process stops with the same error, replace the formatter.

Engine test

To verify that the print engine (all components except the formatter, formatter DIMMs, EIO products, and the stacker or stapler/stacker) is functioning, print an engine test page. Use a small, nonmetallic, pointed object to depress the engine-test switch, which is located on the back of the MFP.

NOTE

The standard output bin must be installed in order for the engine test page to print. If either the stapler/stacker or the 3-bin mailbox is installed, a jam occurs.

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Figure 6-11

Engine-test-print switch

The test page should have a series of vertical lines. The test page prints from the last tray that you used. However, if the MFP has been turned off and then on since the most recent print job, the page prints from tray 2. The MFP continuously prints test pages as long as the test-page switch is depressed. The MFP cannot print a test page if it is in Sleep mode.

NOTE

A damaged formatter might interfere with the engine test. If the engine-test page does not print, try removing the formatter and performing the engine test again. If the engine test is then successful, the problem is almost certainly with the formatter, the control panel, or the cable that connects them.

Formatter test

To verify that the formatter is functioning correctly, print a Configuration page. If the page prints, the formatter is functioning.

The heartbeat LED on the formatter also indicates whether the formatter is functioning.

Half self-test

Use the half self-test to determine which of the eight image-formation processes might be malfunctioning.

Print a Configuration page.

Open the top cover after the paper advances half-way through the MFP, which is about 3 to

5 seconds after the main motor begins rotation. The leading edge of the paper should have advanced past the print cartridge.

Remove the print cartridge.

Open the print cartridge drum shield to view the drum surface.

ENWW Functional checks 455

If a dark and distinct toner image is present on the drum surface, assume that the first four functions of the electrophotographic process are functioning (cleaning, conditioning, writing, and developing), and troubleshoot the failure as a transfer or fusing problem.

If no image is present on the photosensitive drum, perform the drum-rotation test.

Drum-rotation test

The photosensitive drum, which is located in the print cartridge, must rotate in order for the print process to work. The photosensitive drum receives its drive from the main gear assembly. Use this procedure to determine whether the drum is rotating.

Open the top cover.

Remove the print cartridge.

Mark the cartridge drive-gear with a felt-tipped marker. Note the position of the mark.

Install the print cartridge and close the top cover. The start-up sequence should rotate the drum enough to move the mark on the gear.

Open the MFP and inspect the gear that was marked in step 3. Verify that the mark moved. If the mark did not move, inspect the main gear assembly to make sure that it meshes with the print-cartridge gears. If the drive gears function but the drum does not move, replace the print cartridge.

NOTE

This test is especially important if refilled print cartridges are in use.

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MFP resets

Use the following information to perform system-wide reset procedures. Customers do not have access to this information.

Cold reset

A cold reset unlocks menus that have been previously locked and resets all control-panel menu items to the factory defaults. A cold reset does not clear the values in the service menu, such as the serial number and the page counts.

NOTE

Before performing a cold reset, print a menu map and a Configuration page. Use the information on these pages to reset customer-specific settings.

CAUTION

All HP Jetdirect settings are also reset. Be sure to print a Configuration page before performing a cold reset. Make note of the IP address that is listed on the Jetdirect

Configuration page. You will need to restore the IP address after performing a cold reset.

Turn the MFP off and then on.

When the memory count appears on the control-panel display, press and hold 6 until all three

LEDs flash once and then stay on. This might take up to 20 seconds.

Press 3 two times until

COLD RESET

appears on the control-panel display.

Press 6 one time. The MFP continues its initialization sequence.

NVRAM initialization

NOTE

If an HP LaserJet analog fax accessory 300 is installed, performing an NVRAM initialization can cause the MFP to violate local telephone regulations. Reset the language and country/region after performing NVRAM initialization. For more information, see the

HP LaserJet Analog Fax Accessory 300 Service Manual

Before performing an NVRAM initialization, print a menu map and a Configuration page. Use the information on these pages to reset any customer-specific settings.

CAUTION

All HP Jetdirect settings are also reset. Be sure to print a Configuration page before performing a cold reset. Make note of the IP address that is listed on the Jetdirect

Configuration page. You will need to restore the IP address after performing an NVRAM initialization.

Performing an NVRAM initialization resets the following settings and information:

●

All menu settings are reset to factory default values, including the fax header and company name.

●

All faxes in memory are erased.

●

All speed-dials, group-dials, and phonebook entries are erased.

●

All localization settings, including language and country/region, are reset.

ENWW MFP resets 457

After performing an NVRAM initialization, reconfigure any computers that print to this MFP so that the computers can recognize the MFP.

Turn the MFP off and then on.

Before the memory count appears on the control-panel display, press and hold 9 until all three

LEDs flash once and then stay on. This might take up to 20 seconds.

Press 3 one time, and then press Start .

Press 3 two times until

NVRAM INIT

appears on the control-panel display.

Press 6 one time, and wait while the MFP completes its initialization sequence.

Hard-disk initialization

A hard-disk initialization erases and reformats the hard disk. Perform a hard-disk initialization only if an error message on the control-panel indicates a disk error. Always try initializing the hard disk before replacing it.

NOTE

Before performing a hard-disk initialization, print a menu map and a Configuration page. Use the information on these pages to reset any customer-specific settings.

CAUTION

A hard-disk initialization deletes the following information: all stored copy jobs, the local address book (e-mail addresses), the speed-dial list (fax numbers), and the Java™ applet files.

Turn the MFP off and then on.

Before the memory count appears on the control-panel display, press the

right-hand side

of the

Start button until all three LEDs are lit. Release the Start button.

Press 5 one time.

INITIALIZE DISK

appears on the control-panel display.

Press 6 one time. A series of asterisks appears on the control-panel display. Wait for the MFP to complete its initialization sequence.

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Individual component diagnostics

From the diagnostics menu, you can run tests to check the status of various components in the MFP.

During many of the diagnostic tests, the MFP enters a special diagnostics mode, which allows you to send print jobs and interact with the menus.

Paper-path-sensor test

Scroll to and touch Administration .

Touch Troubleshooting .

Touch Paper Path Sensors .

The paper-path-sensor test checks for the presence of media at each of the sensors along the paper path. As the media passes each sensor, the sensor's state is updated. On the control-panel display, each sensor is represented by a string of alphabetic letters followed by a corresponding status for each sensor. Use the following table to associate the letters that are shown on the control-panel display with the sensor that they represent. A “0” next to the letter indicates that no media is present.

A “1” indicates that media is present.

Table 6-4

Paper-path sensor letter designations

Letter

Component

Tray 5 paper feed

Tray 4 paper feed

Tray 3 paper feed

PS106: front paper width

PS102: tray 2 pre-feed

Letter

Component

PS103: top-of-page

PS110: reversing paper sensor

PS108: exit sensor to the fuser

PS109: delivery

Manual sensor test

Scroll to and touch Administration .

Touch Troubleshooting .

Touch Manual Sensor Test .

The manual sensor test indicates the status of the sensors and switches in the MFP. On the controlpanel display, each sensor is represented by a string of letters followed by a corresponding status for each sensor. Except for the paper-size switches, a “0” next to the letter indicates that no media is present or the switch is open. A “1” indicates that media is present or the switch is closed. For the paper-size switches (SW102), the number ranges from 0 to 7 to indicate the state of the three switches. Use the following table to associate the letters that appear on the control-panel display with the switch or sensor that they represent. Note that both uppercase and lowercase letters are used.

ENWW Individual component diagnostics 459

Table 6-5

Manual sensor test letter designations

Letter

Component

Tray 5 paper feed sensor

Tray 4 paper feed sensor

Tray 3 paper feed sensor

PS106: paper-width sensor

PS102: pre-feed sensor

PS103: top-of-page sensor

PS111: reverse-unit paper sensor

PS108: fuser-delivery sensor

PS109: delivery paper sensor

PS104: output bin full sensor

PS105: tray 1 paper-present sensor

SW103: standard output-bin detection switch

SW105: jam-access-cover switch

PS101: tray 2 paper-out sensor

PS107: tray 2 paper-stack surface sensor f

Z a b c d e

Letter

Component

SW102: tray 2 paper-size switches (3 switches)

●

S0 = all three switches are closed

●

S1 = the bottom and middle switches are closed

●

S3 = the bottom switch is closed

●

S5 = the middle switch is closed

●

S6 = the top switch is closed

●

S7 = no switches are closed

Tray 3 jam-access-cover switch

Tray 3 paper out sensor

Tray 3 paper-stack surface sensor

Tray 3 paper-size switches (The number ranges from 0 to 7 as for tray 2. See the entry for letter “S”.)

Tray 4 jam-access-cover switch

Tray 4 paper-out sensor

Tray 4 paper-stack surface sensor

Tray 4 paper size switches (The number ranges from 0 to 7 as for tray 2. See the entry for letter “S”.)

Tray 5 jam-access cover switch

Tray 5 paper-out sensor

Tray 5 paper-stack surface sensor

Tray 5 paper size switches (The number ranges from 0 to 7 as for tray 2. See the entry for letter “S”.)

SW101: top-cover switch

Scanner tests

Scroll to and touch Administration .

Touch Troubleshooting .

Touch Scanner Tests .

Use the scanner tests to verify that specific components in the scanner assembly are operating correctly. For most of the components, you must observe or listen to the component in order to verify that it is functioning as stated on the control-panel display. For the scanner sensors, you must activate the sensor and watch the condition indicator on the control-panel display to see if it changes.

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Component test

Scroll to and touch Administration .

Touch Troubleshooting .

Touch Component Test .

Use the component test to exercise individual parts one-at-a-time, so that you can determine the cause of noise inside the MFP. For most of the components, you must observe or listen to the component in order to verify that it is functioning as stated on the control-panel display.

ENWW Individual component diagnostics 461

Service ID

This information appears on the Configuration page, which eliminates the need for customers to keep paper receipts for proof of the warranty. Because the MFP does not have an internal clock, the availability of the service ID date depends on the MFP being connected to a source that can provide the date, in this case a time server that is on the same network as the MFP. When the MFP is not connected to a date source, the service ID is not available, and “00000” appears on the

Configuration page.

Restoring the Service ID

If you replace the formatter, the date is lost. Use this menu item to reset the value to the date that the

MFP was first used. The date format is YYDDD. Use the following procedure to calculate the date.

To calculate YY, subtract 1990 from the calendar year. For instance, if the MFP was first used in

2002, calculate YY as follows: 2002 – 1990 = 12 (YY = 12).

To calculate DDD, use the following formula: 30 (calendar month – 1) + calendar day = DDD. If the calendar day is 31, use 30 instead. For instance, if the MFP was first used on October 17, calculate DDD as follows:

Subtract 1 from 10 (October is the tenth month of the year): 10 – 1 = 9.

Multiply 9 by 30: 9 x 30 = 270.

Add 17 to 270: 270 + 17 = 287 (DDD = 287).

Converting the service ID to an actual date

You can use the MFP Service ID number to determine whether the MFP is still under warranty. Use the following procedure to convert the Service ID into the installation date.

Add 1990 to YY to determine the actual year that the MFP was installed.

Divide DDD by 30, and add 1 to the whole-number part of the quotient. The total is the month.

The remainder from the calculation in step 2 is the day of the month.

Using the Service ID 12287 as an example, the date conversion is as follows:

12 + 1990 = 2002, so the year is 2002.

287 divided by 30 = 9 with a remainder of 17. Add 1 to 9 to get 10, so the month is October.

The remainder (from the above calculation) is 17, so that is the day of the month.

The complete date is 17-October-2002.

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Troubleshooting the embedded HP Jetdirect print server

If network-connection errors occur, you can disable the HP Jetdirect print server in order to determine if the problem is with the print server or with the network. This procedure requires that you temporarily install an optional EIO HP Jetdirect print server card while disabling the embedded

HP Jetdirect print server.

Turn the MFP off and then on.

When the memory count appears on the control-panel display, press and hold 6 until all three

LEDs flash once and then stay on. This might take up to 20 seconds.

Release 6 , and then press and release 3 until

EMBEDDED LAN DISABLE

appears on the control-panel display.

Press 6 one time, and wait for the MFP to complete its initialization sequence.

NOTE

To enable the HP Jetdirect print server again, perform this same procedure.

EMBEDDED LAN ENABLE

appears on the control panel.

ENWW Troubleshooting the embedded HP Jetdirect print server 463

Firmware-stack trace

In rare instances, you might need to work with a call-center escalation agent to find the source of a

49.XXXX ERROR

. Use the firmware-stack trace procedure to collect data that the agent might need.

A firmware-stack trace indicates which firmware commands were executing at the time of the error.

The firmware-stack trace procedure does not produce a report. Instead, you must write down the firmware instructions that appear on the control-panel display and relay them to the agent.

When the error message appears on the control-panel display, press 6 and then press 5 .

Press 9 to scroll through each line of the firmware-stack trace.

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Solve common Windows problems

Error message:

"General Protection FaultException OE"

"Spool32"

"Illegal Operation"

Cause Solution

Close all software programs, restart Windows, and try again.

Select a different printer driver. If the device PCL 6 printer driver is selected, switch to the PCL 5 or HP postscript level

3 emulation printer driver, which can be done from a software program.

Delete all temp files from the Temp subdirectory. Determine the name of the directory by opening the AUTOEXEC.BAT

file and looking for the statement "Set Temp =". The name after this statement is the Temp directory. It is usually C:

\TEMP by default, but can be redefined.

See the Microsoft Windows documentation that came with the computer for more information about Windows error messages.

ENWW Solve common Windows problems 465

Solve common Macintosh problems

In addition to the problems that are listed in

Solve general device problems on page 379

, this section lists problems that can occur when using Mac OS X.

NOTE

Setup for USB and IP printing is performed through the

Desktop Printer Utility

. The device will

not

appear in the Chooser.

The printer driver is not listed in the Print Center or Printer Setup Utility.

Cause Solution

The device software might not have been installed or was installed incorrectly.

The Postscript Printer Description (PPD) file is corrupt.

Make sure that the PPD is in the following hard drive folder:

Library/Printers/PPDs/Contents/Resources/

<lang>.lproj

, where “<lang>” represents the two-letter language code for the language that you are using. If necessary, reinstall the software. See the getting started guide for instructions.

Delete the PPD file from the following hard drive folder:

Library/

Printers/PPDs/Contents/Resources/<lang>.lproj

, where “<lang>” represents the two-letter language code for the language that you are using. Reinstall the software. See the getting started guide for instructions.

The device name, IP address, or Rendezvous host name does not appear in the printer list in the Print Center or Printer Setup

Utility.

Cause

The device might not be ready.

Solution

The wrong connection type might be selected.

The wrong device name, IP address, or Rendezvous host name is being used.

The interface cable might be defective or of poor quality.

Make sure that the cables are connected correctly, the device is on, and the Ready light is on. If you are connecting through a USB or Ethernet hub, try connecting directly to the computer, or use a different port.

Make sure that USB, IP Printing, or Rendezvous is selected, depending on the type of connection that exists between the device and the computer.

Check the device name, IP address, or Rendezvous host name by printing a configuration page. See

Use information pages on page 82 . Verify that the name, IP address, or Rendezvous host

name on the configuration page matches the device name, IP address, or Rendezvous host name in the Print Center or Printer

Setup Utility.

Replace the interface cable. Make sure to use a high-quality cable.

The printer driver does not automatically set up the selected device in the Print Center or Printer Setup Utility.

Cause Solution

The device might not be ready.

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The printer driver does not automatically set up the selected device in the Print Center or Printer Setup Utility.

Cause

The device software might not have been installed or was installed incorrectly.

The PPD file is corrupt.

The device might not be ready.

The interface cable might be defective or of poor quality.

Solution

Make sure that the PPD file is in the following hard drive folder:

Library/Printers/PPDs/Contents/Resources/

<lang>.lproj

, where “<lang>” represents the two-letter language code for the language that you are using. If necessary, reinstall the software. See the getting started guide for instructions.

Delete the PPD file from the following hard drive folder:

Library/

Printers/PPDs/Contents/Resources/<lang>.lproj

, where “<lang>” represents the two-letter language code for the language that you are using. Reinstall the software. See the getting started guide for instructions.

Replace the interface cable. Make sure to use a high-quality cable.

A print job was not sent to the device that you wanted.

Cause

The print queue might be stopped.

The wrong device name or IP address is being used. Another device with the same or similar name, IP address, or Rendezvous host name might have received your print job.

Solution

Restart the print queue. Open

Print Monitor

and select

Start Jobs

Check the device name, IP address, or Rendezvous host name by

printing a configuration page See Use information pages on page 82 . Verify that the device name, IP address, or

Rendezvous host name on the configuration page matches the device name, IP address, or Rendezvous host name in the Print

Center or Printer Setup Utility.

An encapsulated PostScript (EPS) file does not print with the correct fonts.

Cause

This problem occurs with some programs.

Solution

●

Try downloading the fonts that are contained in the EPS file to the device before printing.

●

Send the file in ASCII format instead of binary encoding.

You are unable to print from a third-party USB card.

Cause Solution

This error occurs when the software for USB printers is not installed. When adding a third-party USB card, you might need the Apple

USB Adapter Card Support software. The most current version of this software is available from the Apple Web site.

ENWW Solve common Macintosh problems 467

When connected with a USB cable, the device does not appear in the Print Center or Printer Setup Utility after the driver is selected.

Cause Solution

This problem is caused by either a software or a hardware component.

Software troubleshooting

●

Check that your Macintosh supports USB.

●

Verify that your Macintosh operating system is Mac OS X version 10.2.8 or later.

●

Ensure that your Macintosh has the appropriate USB software from Apple.

Hardware troubleshooting

●

Check that the device is turned on.

●

Verify that the USB cable is connected correctly.

●

Check that you are using the appropriate Hi-Speed USB 2.0

cable.

●

Ensure that you do not have too many USB devices drawing power from the chain. Disconnect all of the devices from the chain, and connect the cable directly to the USB port on the host computer.

●

Check to see if more than two nonpowered USB hubs are connected in a row on the chain. Disconnect all of the devices from the chain and connect the cable directly to the USB port on the host computer.

NOTE

The iMac keyboard is a nonpowered USB hub.

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Solve Linux problems

For information about Linux problem solving, go to the HP Linux support Web site: hp.sourceforge.net/ .

ENWW Solve Linux problems 469

Solve PostScript problems

The following situations are specific to the PostScript (PS) language and might occur when several printer languages are being used. Check the control-panel display for messages that might help resolve problems.

NOTE

To receive a printed or screen message when PS errors occur, open the

Print

Options

dialog box and click the selection next to the PS Errors section that you want.

General problems

The job prints in Courier (the default typeface) instead of the typeface that you requested.

Cause Solution

The requested typeface is not downloaded.

Download the font that you want and send the print job again. Verify the font type and location. Download the font to the device if applicable. See the software documentation for more information.

A legal page prints with clipped margins.

Cause

The print job was too complex.

Solution

You might need to print your job at 600 dpi, reduce the complexity of the page, or install more memory.

A PS error page prints.

Cause

The print job might not be a PS job.

Solution

Make sure that the print job is a PS job. See whether the software program expected a setup or PS header file to be sent to the device.

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7 Parts and diagrams

This chapter contains information about ordering parts, supplies, and accessories. It includes diagrams of the major subassemblies of the MFP and includes the part numbers for replaceable parts.

ENWW 471

Order parts, accessories, and supplies

●

Order directly from HP

●

Order through service or support providers

●

Order directly through the embedded Web server

Order directly from HP

You can obtain the following directly from HP:

●

Replacement parts

. To order replacement parts in the U.S. see http://www.hp.com/buy/parts .

Outside the United States, order parts by contacting your local authorized HP service center.

●

Supplies and accessories

. To order supplies in the U.S., see http://www.hp.com/go/ljsupplies .

To order supplies worldwide, see http://www.hp.com/ghp/buyonline.html

. To order accessories, see http://www.hp.com/support/cljcm4730mfp .

Order through service or support providers

To order a part or accessory, contact an HP-authorized service or support provider.

Order directly through the embedded Web server

In the Web browser on the computer, type the IP address for the MFP. The MFP status window appears.

In the

Other links

area, double-click

Order Supplies

. This provides a URL from which to purchase consumables. Supplies information with part numbers and MFP information is provided.

Select the part numbers that you want to order and follow the instructions on the screen.

How to use the parts lists and diagrams

The figures in this chapter illustrate the major field replaceable unit (FRU) assemblies and subassemblies in the HP LaserJet M4345 MFP Series. A table (parts number list) follows each exploded assembly diagram. The tables list a reference number for each specific part, the part number, and a brief description of the part.

CAUTION

When looking for an electrical part, pay careful attention to the voltage that is listed in the part description column to ensure that the component part number that you select is for the correct MFP model.

NOTE

Parts that do not have a reference number or part number are not FRUs, and cannot be ordered as individual replacement parts. However, all serviceable parts should be available as part of a larger operable subassembly.

The following lists of supplies and accessories were current at the time of printing. Availability of accessories might change during the life of the MFP.

472 Chapter 7 Parts and diagrams ENWW

Screws that are used in the MFP

NOTE

When you are disassembling the MFP, place the screws into the chassis holes from which they were removed. This prevents their loss, and ensures that the correct type and length of screw for each location is used when the MFP is reassembled.

Table 7-1

Common fasteners used in this MFP

Drawing and description Purpose

This screw is used to fasten metal to metal when good electrical contact is needed. This screw also provides high resistance to loosening.

Phillips-head machine screw with captive star washer

Phillips-head screw with self-tapping threads

This screw is used to fasten sheet metal or plastic to plastic frames (the deep, coarsely spaced threads provide an increased holding capability while decreasing the possibility of stripping the target hole).

NOTE

This screw is used to fasten sheet metal parts to the sheet metal chassis. It spans large clearance holes and distributes the load by increasing the bearing surface.

Phillips washer-head machine screw with a broad, flat washer attached to the screw head

Screw measurement guide

ENWW Screws that are used in the MFP 473

Customer-replaceable parts and accessories

Accessories

Figure 7-1

Accessories

474 Chapter 7 Parts and diagrams ENWW

Table 7-2

Accessories

Reference Description

Optional 500-sheet tray and feeder unit

Envelope feeder

Duplexer (duplex printing accessory)

3-bin mailbox

500-sheet stapler/stacker

5,000-staple cartridge

Storage cabinet

HP LaserJet analog fax accessory 300

Part number

Q5968-67901

Q2438-67902

Q5969A

Q5692-60503

Q5691-60501

C8085-60541

Q5970A

Q3701-60010

Quantity

ENWW Customer-replaceable parts and accessories 475

Customer-replaceable components (print engine)

Figure 7-2

Customer-replaceable components (print engine)

476 Chapter 7 Parts and diagrams ENWW

Table 7-3

Customer-replaceable components (print engine)

Reference Description

1 Output bin

Delivery tray assembly

Fuser entrance guide

Fuser, 110-volt, new

Fuser, 220-volt, new

Roller assembly, transfer

Roller, pickup, multipurpose assembly

Roller, paper-feed (cassette)

Roller, paper-pickup (cassette)

Cover, formatter

Formatter assembly, new

500–sheet tray

Part number

RM1-0940-000CN

RM1-1047-000CN

RM1-1046-000CN

RM1-1043-000CN

RM1-1044-000CN

RM1-1110-000CN

RL1-0019-000CN

RM1-0037-000CN

RM1-0036-000CN

RC1-3035-000CN

CB425–67901

Q5968A

Quantity

ENWW Customer-replaceable parts and accessories 477

Customer-replaceable components (ADF and scanner)

Figure 7-3

Customer-replaceable components (ADF and scanner)

478 Chapter 7 Parts and diagrams ENWW

Table 7-4

Customer-replaceable components (ADF and scanner)

Reference Description

1 ADF input tray

ADF pickup-roller cover

ADF pickup-roller assembly

ADF separation-pad assembly

ADF fan filter

ADF fan-filter cover

ADF mylar-holder assembly

ADF front-cover flange

Mylar sheet kit (3 sheets)

Part number

PF2282K042NI

PF2282K040NI

PF2282K039NI

PF2282K035NI

IR4041P007NI

IR4041P217NI

PF2282K043NI

IR4041P215NI

Q6496–67901

Quantity

ENWW Customer-replaceable parts and accessories 479

Cables and interfaces

Figure 7-4

Cables and interfaces

480 Chapter 7 Parts and diagrams ENWW

ENWW

Table 7-5

Cables and interfaces

Reference Description

1 HP Jetdirect 620n Fast Ethernet (10/100Base-TX) print server

(EIO card)

1 HP Jetdirect connectivity card for USB, serial, and LocalTalk connections

USB cable, 2-meter standard device connector

PWR-CORD OPT-903 3-COND 1.9-M-LG ROHS United

States/Canada

PWR-CORD OPT-934 3-COND 1.9-M-LG ROHS Taiwan

PWR-CORD OPT-902 3-COND 1.9-M-LG ROHS Southern

Europe/Western Europe/Eastern Europe/Indonesia/Baltics/

Vietnam/Korea 220V

PWR-CORD OPT-922 3-COND 1.9-M-LG ROHS China

POWER CORD, OPT-906 3-COND 2.25-M-LG

PWR-CORD OPT-927 3-COND 1.9-M-LG ROHS Phillipines/

Singapore/Mexico/Brazil/Thailand

PWR-CORD OPT-900 3-COND 1.9-M-LG 5A ROHS United

Kingdom/Middle East 220V/Phillipines/Singapore/Hong Kong

SAR/Malaysia

PWR-CORD OPT-901 3-COND 1.9-M-LG ROHS Australia

PWR-CORD OPT-918 3-COND 1.9-M-LG ROHS Japan

PWR-CORD OPT-919 3-COND 1.9-M-LG ROHS Israel

PWR-CORD OPT-912 3-COND 1.9-M-LG ROHS Denmark

PWR-CORD OPT-920 3-COND 1.9-M-LG ROHS Argentina

PWR-CORD OPT-923 3-COND 1.9-M-LG ROHS India

PWR-CORD OPT-917 3-COND 1.9-M-LG ROHS Africa

PWR-CORD OPT-903 3-COND 1.9-M-LG ROHS South

America/Mexico/Brazil

PWR-CORD OPT-900 3-COND 1.9-M-LG 5A ROHS Maylasia

PWR-CORD OPT-906 3-COND 1.9-M-LG ROHS Switzerland

PWR-CORD OPT-903 3-COND 1.9-M-LG ROHS Middle East

PWR-CORD OPT-902 3-COND 1.9-M-LG ROHS Middle East

220V

PHN-CORD OPT-501 US 3.0-M-LG ROHS United States/

Taiwan/China/Thailand/Japan/Argentina/India/European Union/

South America/Indonesia/Malaysia/MiddleEast/Phillipines/

Singapore/Mexico/Brazil/Canada/Russia/Bulgaria/Baltics/

Vietnam

PHN-CORD OPT-516 KR 3.0-M-LG ROHS Korea

PHN-CORD US 3.0-M-LG ROHS Hong Kong SAR

PHN-CORD OPT-519 AU 3.0-M-LG ROHS Australia

Part number

J7934A

J4135A

C6518A

8121-0740

8121-0964

8121-0731

8121-0943

8120-6815

8121-0734

8121-0739

8121-0837

8121-0736

8121-1004

8121-0733

8121-0729

8121-0564

8121-0737

8121-0740

8121-0739

8121-0738

8121-0740

8121-0731

8121-0811

8120-8908

8121-1042

8120-8907

Customer-replaceable parts and accessories 481

Quantity

Reference Description

4 PHN-CORD OPT-517 IL 3.0-M-LG ROHS Israel

4 PHN-CORD OPT-505 UK/HK/NZ 3.0-M-LG ROHS United

Kingdom

PHN-CORD OPT-506 DK 3.0-M-LG ROHS Denmark

PHN-CORD OPT-520 EE 3.0-M-LG ROHS South Africa

PHN-CORD OPT-502 DE 3.0-M-LG ROHS Denmark

PHN-CORD OPT-508 NL 3.0-M-LG ROHS Netherlands

PHN-CORD OPT-504 FR 3.0-M-LG ROHS France

PHN-CORD OPT-514 IT 3.0-M-LG ROHS Southern Europe

PHN-CORD OPT-512 CH 3.0-M-LG ROHS Switzerland

PHN-CORD OPT-511 SE 3.0-M-LG ROHS NO/FI/SV

PHN-CORD OPT 510 NORWAY/FINLAND 3.0M-LG

PHN-CORD OPT-507 TR 3.0-M-LG ROHS Turkey/Greece

PHN-CORD OPT-520 EE 3.0-M-LG ROHS SK/SL/HR/RO/CS/

HU/PL

Part number

8120-8913

8120-8921

8120-8911

8120-8922

8120-8912

8120-8915

8120-8923

8120-8914

8121-0844

8120-8918

8120-8916

8120-8920

8120-8922

Quantity

482 Chapter 7 Parts and diagrams ENWW

Control panel and control-panel overlays

Figure 7-5

Control panel and control-panel overlays

ENWW Customer-replaceable parts and accessories 483

Table 7-6

Control panel and control-panel overlays

Reference Description

1 Control-panel assembly

Kit-Control Pnl Overlay Left/Right EN

Kit-Control Pnl Overlay Left/Right FR

Kit-Control Pnl Overlay Left/Right IT

Kit-Control Pnl Overlay Left/Right DE

Kit-Control Pnl Overlay Left/Right ES

Kit-Control Pnl Overlay Left/Right NL

Kit-Control Pnl Overlay Left/Right PT

Kit-Control Pnl Overlay Left/Right NO

Kit-Control Pnl Overlay Left/Right SV

Kit-Control Pnl Overlay Left/Right FI

Kit-Control Pnl Overlay Left/Right DA

Kit-Control Pnl Overlay Left/Right PL

Kit-Control Pnl Overlay Left/Right RU

Kit-Control Pnl Overlay Left/Right CS

Kit-Control Pnl Overlay Left/Right HU

Kit-Control Pnl Overlay Left/Right ZHTW

Kit-Control Pnl Overlay Left/Right ZHCN

Kit-Control Pnl Overlay Left/Right KO

Kit-Control Pnl Overlay Left/Right JA

Kit-Control Pnl Overlay Left/Right TR

Kit-Control Pnl Overlay Left/Right HE

Kit-Control Pnl Overlay Left/Right EL

Kit-Control Pnl Overlay Left/Right AR

Kit-Control Pnl Overlay Left/Right TH

Kit-Control Pnl Overlay Left/Right HR

Kit-Control Pnl Overlay Left/Right RO

Kit-Control Pnl Overlay Left/Right SK

Kit-Control Pnl Overlay Left/Right SL

Quantity

CB425-60117

CB425-60118

CB425-60119

CB425-60120

CB425-60121

CB425-60122

CB425-60123

CB425-60124

CB425-60125

CB425-60126

CB425-60129

CB425-60130

CB425-60131

CB425-60132

Part number

Q3942-60102

CB425-60103

CB425-60104

CB425-60105

CB425-60106

CB425-60107

CB425-60108

CB425-60109

CB425-60110

CB425-60111

CB425-60112

CB425-60113

CB425-60114

CB425-60115

CB425-60116

484 Chapter 7 Parts and diagrams ENWW

Memory

Figure 7-6

Memory

ENWW Customer-replaceable parts and accessories 485

Table 7-7

Memory

Reference Description

1 100-pin DDR memory DIMM (dual inline memory module),

64 MB

100-pin DDR memory DIMM, 128 MB

100-pin DDR memory DIMM, 256 MB

Hard disk, 40 GB

Power cable for hard disk (5-wire)

Data cable for hard disk (2-wire)

Part number

Q2625A

Q2626A

Q2627-67951

0950-4717

5851-3051

5851-2720

Quantity

486 Chapter 7 Parts and diagrams ENWW

Print cartridge and maintenance kits

ENWW

Figure 7-7

Print cartridge and maintenance kits

Customer-replaceable parts and accessories 487

Table 7-8

Print cartridge and maintenance kits

Reference Description

HP LaserJet print cartridge

Printer maintenance kit, 110-volt

Printer maintenance kit, 220-volt

ADF maintenance kit

ADF mylar replacement kit

Part number

Q5945-67901

Q5998-67901

Q5999-67901

Q5997-67901

Q6496–67901

Quantity

488 Chapter 7 Parts and diagrams ENWW

ENWW Customer-replaceable parts and accessories 489

Documentation, software, and training material

Figure 7-8

Documentation, software, and training material

490 Chapter 7 Parts and diagrams ENWW

Table 7-9

Documentation, software, and training material

Reference Description

1 HP LaserJet M4345 MFP Series software CD, ROW/AR

HP LaserJet M4345 MFP Series software CD, Asia/EN/DR

Customer in-box training CD, English only

Service and support training CD

HP Digital Sending Software CD (trial version)

HP LaserJet M4345 MFP Series service manual

Part number

CB425-60135

CB425-60136

CB425-60155

CB425-14005

MKTNG-00539

CB425-90908

Quantity

ENWW Documentation, software, and training material 491

Assembly locations

Figure 7-9

Print-engine assemblies (1 of 2)

492 Chapter 7 Parts and diagrams ENWW

Item

Assembly name

Fuser

Electrical/forward assembly

Multipurpose assembly

Upper-plate assembly

Cassette

Registration assembly

Paper-feed-roller assembly

Details

See

Figure 7-29 Fuser on page 532

See

Figure 7-18 Electrical/forward assembly on page 510 .

See

Figure 7-25 Multipurpose assembly on page 524 .

See

Figure 7-12 Upper-plate assembly on page 498 .

See

Figure 7-22 Cassette on page 518 .

See

Figure 7-24 Registration assembly on page 522 .

See

Figure 7-23 Paper-feed roller assembly on page 520 .

ENWW Assembly locations 493

Figure 7-10

Print-engine assemblies (2 of 2)

494 Chapter 7 Parts and diagrams ENWW

Item

Assembly name

Delivery assembly

Reverse assembly

Reverse-separation-guide assembly

Main drive assembly

Paper-pickup-drive assembly

Lifter-drive assembly

Details

See Figure 7-28 Delivery assembly on page 530 .

See Figure 7-26 Reverse assembly on page 526 .

See Figure 7-27 Reverse-separation-guide assembly on page 528

See Figure 7-19 Main drive assembly on page 512 .

See Figure 7-20 Paper-pickup-drive assembly on page 514

See Figure 7-21 Lifter-drive assembly on page 516 .

ENWW Assembly locations 495

External components

Figure 7-11

External panels and covers

496 Chapter 7 Parts and diagrams ENWW

Table 7-10

External panels and covers

Reference Description

1 Cover, duplexing-unit assembly

Output-bin assembly

Delivery assembly

Cover, formatter

Cover, rear

Cover, front corner

Cover, right assembly

Cover, right lower assembly

Control-panel assembly

Cover, front assembly

Screw, tapping, pan-head, M4 x 10

Switch, power

Cover, cassette, left side

Part number

RM1-1018-000CN

RM1-0940-000CN

RM1-1047-000CN

RC1-3035-000CN

RM1-1017-000CN

RL1-0457-000CN

RM1-1016-000CN

RM1-1033-000CN

CB425-60127

RM1-1100-000CN

XB4-7401-0007CN

RC1-3044-000CN

RC1-3043-000CN

Quantity

ENWW External components 497

Print-engine internal components

Upper-plate assembly

Figure 7-12

Upper-plate assembly

498 Chapter 7 Parts and diagrams ENWW

Table 7-11

Upper-plate assembly

Reference Description

1 Rod, link (upper plate)

Cover, rear lock (upper plate)

Holder, right shutter (upper plate)

Guide, legal-size (upper plate)

Guide, cartridge (upper plate)

Support, cartridge (upper plate)

Link, handle (upper plate)

Handle, lock (upper plate)

Cover, lock, front (upper plate)

Block, guide support (upper plate)

Screw, RS, M3 x 6

Part number

RC1-2830-000CN

RC1-2821-000CN

RC1-2855-000CN

RC1-2854-000CN

RC1-2853-000CN

RC1-2856-000CN

RC1-2822-000CN

RC1-2818-000CN

RC1-2820-000CN

RC1-3102-000CN

XA9-1495-000CN

Quantity

ENWW Print-engine internal components 499

Internal components (1 of 5)

Figure 7-13

Internal components (1 of 5)

500 Chapter 7 Parts and diagrams ENWW

ENWW

Table 7-12

Internal components (1 of 5)

Reference Description

Laser/scanner assembly

Screw, RS, M3 x 12

Cable, image scanner (print engine)

Registration assembly

Cable, laser (print engine)

Cable, beam-detect to scanner (print engine)

Lever, shutter

Flag, shutter

Spring, torsion

Paper-pickup-drive assembly

Solenoid (SL101)

Gear, 18T

Gear, 23T

Guide, paper sensing (PS101)

Spring, tension

Photointerrupter (PS107)

Roller, paper-feed (cassette)

Limiter, torque

Roller, paper-pickup (cassette)

Spring, torsion

Roller, paper-feed assembly

Flag, paper-feed sensor

Thermistor (TH3)

Screw, S, M3 x 8

Fan, main cooling (FN101)

Fan, reversing unit (FN103)

Cover, left-side, front not shown Complete print engine (110 volt) not shown Complete print engine (220 volt)

Quantity

Part number

RM1-1573-000CN

XA9-1447-000CN

RM1-1398-000CN

RM1-0011-060CN

RM1-1367-000CN

RM1-1372-000CN

RC1-3106-000CN

RC1-0378-000CN

RC1-0379-000CN

RM1-0034-070CN

RK2-0269-000CN

RU5-0045-020CN

RU5-0256-000CN

RM1-1010-000CN

RC1-0167-000CN

WG8-5624-000CN

RM1-0037-020CN

RC1-2758-000CN

RM1-0036-000CN

RC1-0061-000CN

RM1-0012-020CN

RC1-0060-000CN

RK2-0359-000CN

XA9-1500-000CN

RK2-0278-000CN

RK2-0280-000CN

RC1-3052-000CN

CB425-69001

CB425-69002

Print-engine internal components 501

Internal components (2 of 5)

Figure 7-14

Internal components (2 of 5)

502 Chapter 7 Parts and diagrams ENWW

Table 7-13

Internal components (2 of 5)

Reference Description

Fuser (100–127 volt)

Fuser (220–240 volt)

Reverse assembly

Holder, door switch

Microswitch (SW101)

Stopper, hinge shaft

Cable, door switch

Case, envelope-feeder connector

Cable, envelope-feeder connector

Hinge, door, right-side

Screw, with washer, M3 x 6

Roller assembly, transfer

Sensor assembly, right door

Cover, handle, lower right

Spacer, screw

Electrical/forward assembly

Fuser entrance guide

Part number

RM1-1043-000CN

RM1-1044-000CN

RM1-1022-000CN

RC1-3063-000CN

WC4-5139-000CN

RC1-3124-000CN

RM1-1397-000CN

RC1-0245-000CN

RM1-1193-000CN

RC1-2901-000CN

XB2-7300-607CN

RM1-1110-000CN

RM1-1045-000CN

RC1-2881-000CN

RC1-0392-000CN

For reference only

RM1-1046-000CN 1

Quantity

ENWW Print-engine internal components 503

Internal components (3 of 5)

Figure 7-15

Internal components (3 of 5)

504 Chapter 7 Parts and diagrams ENWW

Table 7-14

Internal components (3 of 5)

Reference Description

1 Motor, DC 24-volt, (M101)

Motor, DC 24-volt, (M102)

Screw, tapping, M3 x 6

Main drive assembly

Lifter drive assembly

Rod, link

Multipurpose tray assembly

Cover, envelope-feeder slot

Cassette rail assembly, right

Cassette rail assembly, left

Spring, grounding

Guide, rear

Cover, side, rear

Rod, switch, front

Link, switch

Holder, link

Screw, tapping, truss-head, M4 x 16

Part number

RK2-0272-000CN

RK2-0274-000CN

XA9-1503-000CN

RM1-1049-000CN

RM1-1029-000CN

RC1-2902-000CN

RM1-1572-000CN

RL1-0455-000CN

RM1-1012-000CN

RM1-1011-000CN

RU5-2251-000CN

RC1-2884-000CN

RC1-3042-000CN

RC1-2980-000CN

RC1-3003-000CN

RC1-3002-000CN

XB4-7401-605CN

Quantity

ENWW Print-engine internal components 505

Internal components (4 of 5)

Figure 7-16

Internal components (4 of 5)

506 Chapter 7 Parts and diagrams ENWW

Table 7-15

Internal components (4 of 5)

Reference Description

1 Cross-member, support

Upper plate assembly

Cable, reverse unit

Reverse-separation guide assembly

Bolt, hex-head

Cable, output device connection

Cable, output-bin full sensor

Cover, front stopper

Stopper, front lock

Support, gas damper

Stopper, bushing arm

Arm, door, 1 (top cover)

Cover, door arm (top cover)

Arm, door, 2 (top cover)

Flag, full-detect (output bin)

Cable, control panel

Holder, output-device-full sensor flag

Cover, inner front

Part number

RC1-2911-000CN

For reference only

RM1-1380-000CN

RM1-1019-000CN

WS9-0255-000CN

RM1-1371-000CN

RM1-1368-000CN

RC1-2823-000CN

RL1-0434-000CN

RL1-0436-000CN

RC1-3090-000CN

RC1-2827-000CN

RC1-2833-000CN

RC1-2828-000CN

RC1-2863-000CN

RM1-1381-000CN

RC1-2864-000CN

RC1-3041-000CN

Quantity

ENWW Print-engine internal components 507

Internal components (5 of 5)

Figure 7-17

Internal components (5 of 5)

508 Chapter 7 Parts and diagrams ENWW

Table 7-16

Internal components (5 of 5)

Reference Description

1 Fan, DC controller (FN104)

Fan, print cartridge (FN102)

Power supply, PFC (100–127 volt)

Power supply, PFC (220–240 volt)

DC controller PCA

Spring, compression

Cable, optional 500-sheet feeder connection

Sensor assembly, paper size (SW102)

Swing-plate assembly

Cable, power

Cable, fan docking (for DC-controller fan)

Guide assembly, flat-flexible cable

Formatter assembly

Screw, stepped, M3

Part number

RK2-0472-000CN

RK2-0280-000CN

RM1-1013-000CN

RM1-1014-000CN

RM1-1354-000CN

RU5-2265-000CN

RM1-1370-000CN

RM1-0041-020CN

RM1-0043-020CN

RM1-1375-000CN

RM1-1376-000CN

RM1-1027-000CN

CB425-67901

RC1-0266-020CN

Quantity

ENWW Print-engine internal components 509

Electrical/forward assembly

Figure 7-18

Electrical/forward assembly

510 Chapter 7 Parts and diagrams ENWW

Table 7-17

Electrical/forward assembly

Reference Description

1 Paper-feed assembly

Cable, flat-flexible (engine power supply)

Engine power supply assembly (100–127 volt)

Engine power supply assembly (220–240 volt)

Cable, duplexing-unit grounding

Screw, with washer, M3 x 6

Screw, flathead, RS, M3 x 6

Part number

RM1-0025-040CN

RK2-0470-000CN

RK2-0469-000CN

RM1-1041-000CN

RM1-1042-000CN

RM1-1400-000CN

XA9-1420-000CN

XA9-1464-000CN

Quantity

ENWW Print-engine internal components 511

Main drive assembly

Figure 7-19

Main drive assembly

512 Chapter 7 Parts and diagrams ENWW

Table 7-18

Main drive assembly

Reference Description

1 Main drive assembly

Part number

RM1-1049-000CN

Quantity

ENWW Print-engine internal components 513

Paper-pickup-drive assembly

Figure 7-20

Paper-pickup-drive assembly

514 Chapter 7 Parts and diagrams ENWW

Table 7-19

Paper-pickup-drive assembly

Reference Description

1 Paper-pickup-drive assembly

Part number

RM1-0034-070CN

Quantity

ENWW Print-engine internal components 515

Lifter-drive assembly

Figure 7-21

Lifter-drive assembly

516 Chapter 7 Parts and diagrams ENWW

Table 7-20

Lifter-drive assembly

Reference Description

1 Lifter-drive assembly

Part number

RM1-1029-000CN

Quantity

ENWW Print-engine internal components 517

Cassette

Figure 7-22

Cassette

518 Chapter 7 Parts and diagrams ENWW

Table 7-21

Cassette

Reference Description

1 Cassette (tray 2, 3, 4 or 5)

Gear, 20T (cassette)

Lever, paper-size-sensing (cassette)

Gear, 14T (cassette)

Gear, 80T (cassette)

Guide, cassette, front

Part number

RM1-1001–000CN

RC1-0331-000CN

RC1-2782-000CN

RU5-0254-000CN

RU5-0253-000CN

RC1-3020-000CN

Quantity

ENWW Print-engine internal components 519

Paper-feed roller assembly

Figure 7-23

Paper-feed roller assembly

520 Chapter 7 Parts and diagrams ENWW

Table 7-22

Paper-feed roller assembly

Reference Description

1 Paper-feed roller assembly

Clutch, paper feed, electromagnetic (CL101)

Gear, 30T (paper-feed roller assembly)

E-ring (paper-feed roller assembly)

Part number

RM1-0012-020CN

RK2-0349-000CN

RU5-0050-000CN

XD9-0132-020CN

Quantity

ENWW Print-engine internal components 521

Registration assembly

Figure 7-24

Registration assembly

522 Chapter 7 Parts and diagrams ENWW

Table 7-23

Registration assembly

Reference Description

1 Registration assembly

Part number

RM1-0011-060CN

Quantity

ENWW Print-engine internal components 523

Multipurpose assembly

Figure 7-25

Multipurpose assembly

524 Chapter 7 Parts and diagrams ENWW

Table 7-24

Multipurpose assembly

Reference Description

1 Multipurpose assembly

Solenoid, multipurpose assembly (SL102)

Plate, main pad support (multipurpose assembly)

Roller, pickup, multipurpose assembly

Multipurpose tray assembly

Screw, tapping, truss-head, M3 x 8

Part number

RM1-1572-000CN

RK2-0276-000CN

RL1-0007-000CN

RL1-0019-000CN

RM1-0005-020CN

XB4-7300-809CN

Quantity

ENWW Print-engine internal components 525

Reverse assembly

Figure 7-26

Reverse assembly

526 Chapter 7 Parts and diagrams ENWW

Table 7-25

Reverse assembly

Reference Description

1 Reverse assembly

Sensor, reverse-unit (PS109)

Sensor, reverse-unit jam (PS111)

Motor, crossing, (stepping) (M104)

Solenoid, reverse-unit (SL105)

Motor, delivery (stepping) (M106)

Motor, reverse-unit (stepping) (M105)

Reverse-unit PCA

Solenoid, reversing-roller separation (SL106)

Screw, TP, M3 x 4

Part number

RM1-1022-000CN

RM1-1570-000CN

RM1-1571-000CN

RK2-0473-000CN

RK2-0485-000CN

RK2-0475-000CN

RK2-0474-000CN

RM1-1379-000CN

RK2-0486-000CN

XB6-7300-406CN

Quantity

ENWW Print-engine internal components 527

Reverse-separation-guide assembly

Figure 7-27

Reverse-separation-guide assembly

528 Chapter 7 Parts and diagrams ENWW

Table 7-26

Reverse-separation-guide assembly

Reference Description

1 Reverse-separation-guide assembly

Part number

RM1-1019-000CN

Quantity

ENWW Print-engine internal components 529

Delivery assembly

Figure 7-28

Delivery assembly

530 Chapter 7 Parts and diagrams ENWW

Table 7-27

Delivery assembly

Reference Description

1 Delivery assembly

Part number

RM1-1047-000CN

Quantity

ENWW Print-engine internal components 531

Fuser

Figure 7-29

Fuser

532 Chapter 7 Parts and diagrams ENWW

Table 7-28

Fuser

Reference Description

1 Fuser (100–127 volt)

Fuser (220–240 volt)

Screw, stepped

Screw, M3 x 8

Screw, RS, M3 x 8

Part number

RM1-1043-000CN

RM1-1044-000CN

RS1-9004-020CN

XA9-0650-000CN

XA9-1449-000CN

Quantity

ENWW Print-engine internal components 533

ADF components

ADF assembly

Figure 7-30

ADF assembly

534 Chapter 7 Parts and diagrams ENWW

Table 7-29

ADF assembly

Reference Description

1 ADF assembly

ADF rear cover

ADF cable

Screw, ADF

ADF input tray

ADF front cover

ADF mylar replacement kit

ADF white scan background

ADF mylar holder assembly

ADF white mylar backing

ADF, springs for white mylar backing

ADF left cover

ADF, springs for left cover

Screw, ADF, wave 4 x 10

ADF jam-access cover

ADF hinge flaps (ESD)

Part number

PF2282K006NI

PF2282P044NI

PF2282K165NI

030080FWWSNI

PF2282K042NI

PF2282P059NI

Q6496–67901

PF2282P339NI

PF2282K043NI

PF2282P025NI

PF2282P343NI

PF2282P058NI

PF2282P352NI

PF2245P369NI

PF2282P041NI

PF2282K166NI

Quantity

ENWW ADF components 535

ADF internal components (1 of 3)

Figure 7-31

ADF internal components (1 of 3)

536 Chapter 7 Parts and diagrams ENWW

Table 7-30

ADF internal components (1 of 3)

Reference Description

1 ADF output-bin paper stop

Screw, ADF

ADF output-bin-base cover

Part number

PF2282P061NI

NS-SCR00029NI

PF2282P060NI

Quantity

ENWW ADF components 537

ADF internal components (2 of 3)

Figure 7-32

ADF internal components (2 of 3)

538 Chapter 7 Parts and diagrams ENWW

Table 7-31

ADF internal components (2 of 3)

Reference Description

1 ADF hinge, left

2 ADF hinge, right

Part number

PF2282K041NI

PF2282K008NI

Quantity

ENWW ADF components 539

ADF internal components (3 of 3)

Figure 7-33

ADF internal components (3 of 3)

540 Chapter 7 Parts and diagrams ENWW

Table 7-32

ADF internal components (3 of 3)

Reference Description

1 ADF jam-access latch

ADF clear plastic paper guide

ADF pickup-roller assembly

ADF pickup-roller cover

Part number

PF2282K164NI

PF2282P353NI

PF2282K039NI

PF2282K040NI

Quantity

ENWW ADF components 541

ADF input tray

Figure 7-34

ADF input tray

542 Chapter 7 Parts and diagrams ENWW

Table 7-33

ADF input tray

Reference Description

1 ADF input tray

2 Screw, ADF, button, M3 x 8

Part number

PF2282K042NI

IR4041P021NI

Quantity

ENWW ADF components 543

ADF separation pad

Figure 7-35

ADF separation pad

544 Chapter 7 Parts and diagrams ENWW

Table 7-34

ADF separation pad

Reference Description

1 ADF separation-pad assembly

Part number

PF2282K035NI

Quantity

ENWW ADF components 545

ADF separation-pad case

Figure 7-36

ADF separation-pad case

546 Chapter 7 Parts and diagrams ENWW

Table 7-35

ADF separation-pad case

Reference Description

1 ADF separation-pad case

2 ADF separation pad

Part number

PF2282K034NI

PF2282K035NI

Quantity

ENWW ADF components 547

ADF pickup-roller assembly

Figure 7-37

ADF pickup-roller assembly

548 Chapter 7 Parts and diagrams ENWW

Table 7-36

ADF pickup-roller assembly

Reference Description

1 ADF pickup-roller assembly

Part number

PF2282K039NI

Quantity

ENWW ADF components 549

ADF pickup-roller cover

Figure 7-38

ADF pickup-roller cover

550 Chapter 7 Parts and diagrams ENWW

Table 7-37

ADF pickup-roller cover

Reference Description

1 ADF pickup-roller cover

Part number

PF2282K040NI

Quantity

ENWW ADF components 551

ADF mylar-holder assembly

Figure 7-39

ADF mylar-holder assembly

552 Chapter 7 Parts and diagrams ENWW

Table 7-38

ADF mylar-holder assembly

Reference Description

1 ADF mylar-holder assembly

Part number

PF2282K043NI

Quantity

ENWW ADF components 553

ADF mylar replacement kit

Figure 7-40

ADF mylar replacement kit

554 Chapter 7 Parts and diagrams ENWW

Table 7-39

ADF mylar replacement kit

Reference Description

1 ADF mylar replacement kit

Part number

Q6496–67901

Quantity

ENWW ADF components 555

Scanner components

Scanner-base components

Figure 7-41

Scanner-base components

556 Chapter 7 Parts and diagrams ENWW

Table 7-40

Scanner-base components

Reference Description

1 Scanner controller PCA

Scanner fan-filter cover

Scanner-fan filter

Part number

IR4041K512NI

IR4041P217NI

IR4041P007NI

Quantity

ENWW Scanner components 557

Scanner flatbed-unit assembly

Figure 7-42

Scanner flatbed-unit assembly

558 Chapter 7 Parts and diagrams ENWW

Table 7-41

Scanner flatbed-unit assembly

Reference Description

1 Scanner flatbed-unit assembly

Screw, scanner flatbed

Scanner rear cover

Part number

IR4041K081NI

040100FNBBNI

IR4041P216NI

Quantity

ENWW Scanner components 559

Scanner covers

Figure 7-43

Scanner covers

560 Chapter 7 Parts and diagrams ENWW

Table 7-42

Scanner covers

Reference Description

1 Scanner left cover

Scanner, spring for left cover

Scanner-carriage-lock cover

Scanner top-cover flatbed flange

Scanner right cover

Part number

IR4041K114NI

IR4041P041NI

IR4041P214NI

IR4041P125NI

IR4041P213NI

Quantity

ENWW Scanner components 561

Cassette

Figure 7-44

Cassette

562 Chapter 7 Parts and diagrams ENWW

Table 7-43

Cassette

Ref Description

Cassette

Part number

RM1–1001–000CN

Qty

ENWW Cassette 563

Optional devices

Duplex-printing accessory

Figure 7-45

Duplex-printing assembly

564 Chapter 7 Parts and diagrams ENWW

Table 7-44

Duplex-printing assembly

Reference Description

1 Duplex-printing assembly

Part number

Q5969-67901

Quantity

ENWW Optional devices 565

Stapler/stacker

Figure 7-46

Stapler/stacker accessory

566 Chapter 7 Parts and diagrams ENWW

Table 7-45

Stapler/stacker accessory

Reference Description

500 sheet stapler/stacker replacement unit

Door, jam access

Front cover

Rear cover

Jog guide assembly

Stapler unit

Stapler/stacker driver board

Paper delivery tray assembly

Part number

Q5691-60501

RC1-2597-000CN

RM1-0942-000

RC1-2598-000CN

RM1-0947-000CN

RK2-0507-000CN

C8085-60541

RM1-1123-000CN

RM1-0940-000CN

Quantity

ENWW Optional devices 567

3-bin mailbox

Figure 7-47

3-bin mailbox accessory

568 Chapter 7 Parts and diagrams ENWW

Table 7-46

3-bin mailbox accessory

Reference Description

3-bin mailbox replacement unit

Jam-access door, 3-bin mailbox

Front cover

Rear cover

Paper delivery tray assembly

MBM driver board

Part number

Q5692-67901

RM1-0981-000CN

RM1-0985-000CN

RC1-2691-000CN

RM1-0940-000CN

RM1-1124-000CN

Quantity

ENWW Optional devices 569

Alphabetical parts list

Table 7-47

Alphabetical parts list

Description

100-pin DDR memory DIMM (dual inline memory module),

64 MB

100-pin DDR memory DIMM, 128 MB

100-pin DDR memory DIMM, 256 MB

3-bin mailbox replacement unit

3-bin mailbox

5,000-staple cartridge

500 sheet stapler/stacker replacement unit

500-sheet stapler/stacker

500–sheet tray

Part number

Q2625A

Q2626A

Q2627-67951

Q5692-67901

Q5692-60503

C8085-60541

Q5691-60501

Q5968A

ADF assembly

ADF cable

ADF clear plastic paper guide

ADF fan filter

ADF fan-filter cover

PF2282K006NI

PF2282K165NI

PF2282P353NI

IR4041P007NI

IR4041P217NI

ADF front cover

ADF front-cover flange

ADF hinge flaps (ESD)

ADF hinge, left

ADF hinge, right

ADF input tray

ADF jam-access cover

PF2282P059NI

IR4041P215NI

PF2282K166NI

PF2282K041NI

PF2282K008NI

PF2282K042NI

PF2282P041NI

570 Chapter 7 Parts and diagrams

Table and page

Customer-replaceable components (print engine) on page 477

Customer-replaceable components (ADF and scanner) on page 479

Customer-replaceable components (ADF and scanner) on page 479

ADF internal components (2 of 3) on page 539

Customer-replaceable components (ADF and scanner) on page 479

ENWW

Table 7-47

Alphabetical parts list (continued)

Description

ADF jam-access latch

ADF left cover

ADF maintenance kit

ADF mylar holder assembly

ADF mylar replacement kit

ADF mylar-holder assembly

ADF output-bin paper stop

ADF output-bin-base cover

ADF pickup-roller assembly

ADF pickup-roller cover

ADF rear cover

ADF separation pad

ADF separation-pad assembly

ADF separation-pad case

PF2282K039NI

PF2282K040NI

PF2282P044NI

PF2282K035NI

PF2282K034NI

Part number

PF2282K164NI

PF2282P058NI

Q5997-67901

PF2282K043NI

Q6496–67901

PF2282K043NI

PF2282P061NI

PF2282P060NI

PF2282K039NI

Table and page

ADF mylar replacement kit on page 555

Customer-replaceable components (ADF and scanner) on page 479

ADF mylar-holder assembly on page 553

Customer-replaceable components (ADF and scanner) on page 479

ADF pickup-roller assembly on page 549

Customer-replaceable components (ADF and scanner) on page 479

ADF pickup-roller cover on page 551

Customer-replaceable components (ADF and scanner) on page 479

ADF separation pad on page 545

Alphabetical parts list 571

Table 7-47

Alphabetical parts list (continued)

Description

ADF white mylar backing

ADF white scan background

ADF, springs for left cover

ADF, springs for white mylar backing

Arm, door, 1 (top cover)

Arm, door, 2 (top cover)

Block, guide support (upper plate)

Bolt, hex-head

Cable, beam-detect to scanner (print engine)

Cable, control panel

Cable, door switch

Cable, duplexing-unit grounding

Cable, envelope-feeder connector

Cable, fan docking (for DC-controller fan)

Cable, flat-flexible (engine power supply)

Cable, image scanner (print engine)

Cable, laser (print engine)

Cable, optional 500-sheet feeder connection

Cable, output device connection

Cable, output-bin full sensor

Cable, power

Cable, reverse unit

572 Chapter 7 Parts and diagrams

RK2-0470-000CN

RK2-0469-000CN

RM1-1398-000CN

RM1-1367-000CN

RM1-1370-000CN

RM1-1371-000CN

RM1-1368-000CN

RM1-1375-000CN

RM1-1380-000CN

Part number

PF2282P025NI

PF2282P339NI

PF2282P352NI

PF2282P343NI

RC1-2827-000CN

RC1-2828-000CN

RC1-3102-000CN

WS9-0255-000CN

RM1-1372-000CN

RM1-1381-000CN

RM1-1397-000CN

RM1-1400-000CN

RM1-1193-000CN

RM1-1376-000CN

Table and page

ENWW

Table 7-47

Alphabetical parts list (continued)

Description

Case, envelope-feeder connector

Cassette

Cassette (tray 2, 3, 4 or 5)

Cassette rail assembly, left

Cassette rail assembly, right

Clutch, paper feed, electromagnetic (CL101)

Complete print engine (110 volt)

Complete print engine (220 volt)

Control-panel assembly

Cover, cassette, left side

Cover, door arm (top cover)

Cover, duplexing-unit assembly

Cover, envelope-feeder slot

Cover, formatter

Cover, front assembly

Cover, front corner

Cover, front stopper

Cover, handle, lower right

Cover, inner front

Cover, left-side, front

Part number

RC1-0245-000CN

RM1–1001–000CN

RM1-1001–000CN

RM1-1011-000CN

RM1-1012-000CN

RK2-0349-000CN

CB425-69001

CB425-69002

Q3942-60102

CB425-60127

RC1-3043-000CN

RC1-2833-000CN

RM1-1018-000CN

RL1-0455-000CN

RC1-3035-000CN

RM1-1100-000CN

RL1-0457-000CN

RC1-2823-000CN

RC1-2881-000CN

RC1-3041-000CN

RC1-3052-000CN

Table and page

Cassette on page 563

Control panel and controlpanel overlays on page 484

Customer-replaceable components (print engine) on page 477

Alphabetical parts list 573

Table 7-47

Alphabetical parts list (continued)

Description

Cover, lock, front (upper plate)

Cover, rear

Cover, rear lock (upper plate)

Cover, right assembly

Cover, right lower assembly

Cover, side, rear

Cross-member, support

Customer in-box training CD, English only

Data cable for hard disk (2-wire)

DC controller PCA

Delivery assembly

Delivery tray assembly

Door, jam access

Duplex-printing assembly

Duplexer (duplex printing accessory)

E-ring (paper-feed roller assembly)

Electrical/forward assembly

Engine power supply assembly (100–127 volt)

Engine power supply assembly (220–240 volt)

Envelope feeder

Fan, DC controller (FN104)

Fan, main cooling (FN101)

574 Chapter 7 Parts and diagrams

Part number

RC1-2820-000CN

RM1-1017-000CN

RC1-2821-000CN

RM1-1016-000CN

RM1-1033-000CN

RC1-3042-000CN

RC1-2911-000CN

CB425-60155

5851-2720

RM1-1354-000CN

RM1-1047-000CN

RC1-2597-000CN

Q5969-67901

Q5969A

XD9-0132-020CN

For reference only

RM1-1041-000CN

RM1-1042-000CN

Q2438-67902

RK2-0472-000CN

RK2-0278-000CN

Table and page

Documentation, software, and training material on page 491

Delivery assembly on page 531

Customer-replaceable components (print engine) on page 477

Duplex-printing assembly on page 565

ENWW

Table 7-47

Alphabetical parts list (continued)

Description

Fan, print cartridge (FN102)

Fan, reversing unit (FN103)

Flag, full-detect (output bin)

Flag, paper-feed sensor

Flag, shutter

Formatter assembly

Formatter assembly, new

Front cover

Fuser (100–127 volt)

Fuser (220–240 volt)

Fuser entrance guide

Fuser, 110-volt, new

Fuser, 220-volt, new

Gear, 14T (cassette)

Gear, 18T

Gear, 20T (cassette)

Gear, 23T

Gear, 30T (paper-feed roller assembly)

Part number

RK2-0280-000CN

RC1-2863-000CN

RC1-0060-000CN

RC1-0378-000CN

CB425-67901

CB425–67901

RM1-0942-000

RM1-0985-000CN

RM1-1043-000CN

RM1-1044-000CN

RM1-1046-000CN

RM1-1043-000CN

RM1-1044-000CN

RU5-0254-000CN

RU5-0045-020CN

RC1-0331-000CN

RU5-0256-000CN

RU5-0050-000CN

Table and page

Customer-replaceable components (print engine) on page 477

Customer-replaceable components (print engine) on page 477

Customer-replaceable components (print engine) on page 477

Alphabetical parts list 575

Table 7-47

Alphabetical parts list (continued)

Description

Gear, 80T (cassette)

Guide assembly, flat-flexible cable

Guide, cartridge (upper plate)

Guide, cassette, front

Guide, legal-size (upper plate)

Guide, paper sensing (PS101)

Guide, rear

Handle, lock (upper plate)

Hard disk, 40 GB

Hinge, door, right-side

HP LaserJet M4345 MFP Series software CD, Asia/EN/DR

HP LaserJet M4345 MFP Series software CD, ROW/AR

HP LaserJet print cartridge

Jam-access door, 3-bin mailbox

Part number

RU5-0253-000CN

RM1-1027-000CN

RC1-2853-000CN

RC1-3020-000CN

RC1-2854-000CN

RM1-1010-000CN

RC1-2884-000CN

RC1-2818-000CN

0950-4717

RC1-2901-000CN

Holder, door switch

Holder, link

Holder, output-device-full sensor flag

Holder, right shutter (upper plate)

RC1-3063-000CN

RC1-3002-000CN

RC1-2864-000CN

RC1-2855-000CN

HP Digital Sending Software CD (trial version) MKTNG-00539

HP Jetdirect 620n Fast Ethernet (10/100Base-TX) print server

(EIO card)

HP Jetdirect connectivity card for USB, serial, and LocalTalk connections

HP LaserJet analog fax accessory 300

HP LaserJet M4345 MFP Series service manual

J7934A

J4135A

Q3701-60010

CB425-90908

CB425-60136

CB425-60135

Q5945-67901

RM1-0981-000CN

Table and page

Documentation, software, and training material on page 491

Documentation, software, and training material on page 491

576 Chapter 7 Parts and diagrams ENWW

ENWW

Table 7-47

Alphabetical parts list (continued)

Description

Jog guide assembly

Kit-Control Pnl Overlay Left/Right AR

Kit-Control Pnl Overlay Left/Right CS

Kit-Control Pnl Overlay Left/Right DA

Kit-Control Pnl Overlay Left/Right DE

Kit-Control Pnl Overlay Left/Right EL

Kit-Control Pnl Overlay Left/Right EN

Kit-Control Pnl Overlay Left/Right ES

Kit-Control Pnl Overlay Left/Right FI

Kit-Control Pnl Overlay Left/Right FR

Kit-Control Pnl Overlay Left/Right HE

Kit-Control Pnl Overlay Left/Right HR

Kit-Control Pnl Overlay Left/Right HU

Kit-Control Pnl Overlay Left/Right IT

Kit-Control Pnl Overlay Left/Right JA

Kit-Control Pnl Overlay Left/Right KO

Kit-Control Pnl Overlay Left/Right NL

Kit-Control Pnl Overlay Left/Right NO

Kit-Control Pnl Overlay Left/Right PL

Kit-Control Pnl Overlay Left/Right PT

Kit-Control Pnl Overlay Left/Right RO

Kit-Control Pnl Overlay Left/Right RU

CB425-60112

CB425-60104

CB425-60123

CB425-60129

CB425-60117

CB425-60105

CB425-60121

CB425-60120

Part number

RM1-0947-000CN

CB425-60125

CB425-60116

CB425-60113

CB425-60106

CB425-60124

CB425-60103

CB425-60107

CB425-60108

CB425-60110

CB425-60114

CB425-60109

CB425-60130

CB425-60115

Table and page

Control panel and controlpanel overlays on page 484

Alphabetical parts list 577

Table 7-47

Alphabetical parts list (continued)

Description

Kit-Control Pnl Overlay Left/Right SK

Kit-Control Pnl Overlay Left/Right SL

Kit-Control Pnl Overlay Left/Right SV

Kit-Control Pnl Overlay Left/Right TH

Kit-Control Pnl Overlay Left/Right TR

Kit-Control Pnl Overlay Left/Right ZHCN

Kit-Control Pnl Overlay Left/Right ZHTW

Laser/scanner assembly

Lever, paper-size-sensing (cassette)

Lever, shutter

Lifter drive assembly

Lifter-drive assembly

Limiter, torque

Link, handle (upper plate)

Link, switch

Main drive assembly

MBM driver board

Microswitch (SW101)

Motor, crossing, (stepping) (M104)

Motor, DC 24-volt, (M101)

Motor, DC 24-volt, (M102)

578 Chapter 7 Parts and diagrams

Part number

CB425-60131

CB425-60132

CB425-60111

CB425-60126

CB425-60122

CB425-60119

CB425-60118

RM1-1573-000CN

RC1-2782-000CN

RC1-3106-000CN

RM1-1029-000CN

RC1-2758-000CN

RC1-2822-000CN

RC1-3003-000CN

RM1-1049-000CN

RM1-1124-000CN

WC4-5139-000CN

RK2-0473-000CN

RK2-0272-000CN

RK2-0274-000CN

Table and page

Control panel and controlpanel overlays on page 484

Lifter-drive assembly on page 517

Main drive assembly on page 513

ENWW

Table 7-47

Alphabetical parts list (continued)

Description

Motor, delivery (stepping) (M106)

Motor, reverse-unit (stepping) (M105)

Multipurpose assembly

Multipurpose tray assembly

Mylar sheet kit (3 sheets)

Part number

RK2-0475-000CN

RK2-0474-000CN

RM1-1572-000CN

RM1-0005-020CN

Q6496–67901

Optional 500-sheet tray and feeder unit

Output bin

Q5968-67901

RM1-0940-000CN

Output-bin assembly

Paper delivery tray assembly

Paper-feed assembly

Paper-feed roller assembly

RM1-0940-000CN

RM1-0025-040CN

RM1-0012-020CN

Paper-pickup-drive assembly

RM1-0034-070CN

PHN-CORD OPT 510 NORWAY/FINLAND 3.0M-LG 8120-8916

PHN-CORD OPT-501 US 3.0-M-LG ROHS United States/

Taiwan/China/Thailand/Japan/Argentina/India/European Union/

South America/Indonesia/Malaysia/MiddleEast/Phillipines/

Singapore/Mexico/Brazil/Canada/Russia/Bulgaria/Baltics/

Vietnam

PHN-CORD OPT-502 DE 3.0-M-LG ROHS Denmark

8121-0811

8120-8912

PHN-CORD OPT-504 FR 3.0-M-LG ROHS France

PHN-CORD OPT-505 UK/HK/NZ 3.0-M-LG ROHS United

Kingdom

8120-8923

8120-8921

Table and page

Customer-replaceable components (ADF and scanner) on page 479

Customer-replaceable components (print engine) on page 477

Paper-pickup-drive assembly on page 515

Alphabetical parts list 579

Table 7-47

Alphabetical parts list (continued)

Description

PHN-CORD OPT-506 DK 3.0-M-LG ROHS Denmark

PHN-CORD OPT-507 TR 3.0-M-LG ROHS Turkey/Greece

PHN-CORD OPT-508 NL 3.0-M-LG ROHS Netherlands

PHN-CORD OPT-511 SE 3.0-M-LG ROHS NO/FI/SV

PHN-CORD OPT-512 CH 3.0-M-LG ROHS Switzerland

PHN-CORD OPT-514 IT 3.0-M-LG ROHS Southern Europe

PHN-CORD OPT-516 KR 3.0-M-LG ROHS Korea

PHN-CORD OPT-517 IL 3.0-M-LG ROHS Israel

PHN-CORD OPT-519 AU 3.0-M-LG ROHS Australia

PHN-CORD OPT-520 EE 3.0-M-LG ROHS SK/SL/HR/RO/CS/

HU/PL

PHN-CORD OPT-520 EE 3.0-M-LG ROHS South Africa

8120-8922

PHN-CORD US 3.0-M-LG ROHS Hong Kong SAR 8121-1042

Photointerrupter (PS107)

Plate, main pad support (multipurpose assembly)

Power cable for hard disk (5-wire)

POWER CORD, OPT-906 3-COND 2.25-M-LG

Power supply, PFC (100–127 volt)

WG8-5624-000CN

RL1-0007-000CN

5851-3051

8120-6815

RM1-1013-000CN

Part number

8120-8911

8120-8920

8120-8915

8120-8918

8121-0844

8120-8914

8120-8908

8120-8913

8120-8907

Power supply, PFC (220–240 volt)

Printer maintenance kit, 110-volt

Printer maintenance kit, 220-volt

RM1-1014-000CN

Q5998-67901

Q5999-67901

PWR-CORD OPT-900 3-COND 1.9-M-LG 5A ROHS Maylasia 8121-0739

PWR-CORD OPT-900 3-COND 1.9-M-LG 5A ROHS United

Kingdom/Middle East 220V/Phillipines/Singapore/Hong Kong

SAR/Malaysia

8121-0739

Table and page

580 Chapter 7 Parts and diagrams ENWW

ENWW

Table 7-47

Alphabetical parts list (continued)

Description

PWR-CORD OPT-901 3-COND 1.9-M-LG ROHS Australia

Part number

8121-0837

PWR-CORD OPT-902 3-COND 1.9-M-LG ROHS Middle East

220V

PWR-CORD OPT-902 3-COND 1.9-M-LG ROHS Southern

Europe/Western Europe/Eastern Europe/Indonesia/Baltics/

Vietnam/Korea 220V

PWR-CORD OPT-903 3-COND 1.9-M-LG ROHS Middle East

8121-0731

8121-0740

PWR-CORD OPT-903 3-COND 1.9-M-LG ROHS South

America/Mexico/Brazil

8121-0740

PWR-CORD OPT-903 3-COND 1.9-M-LG ROHS United States/

Canada

8121-0740

PWR-CORD OPT-906 3-COND 1.9-M-LG ROHS Switzerland 8121-0738

PWR-CORD OPT-912 3-COND 1.9-M-LG ROHS Denmark

PWR-CORD OPT-917 3-COND 1.9-M-LG ROHS Africa

PWR-CORD OPT-918 3-COND 1.9-M-LG ROHS Japan

PWR-CORD OPT-919 3-COND 1.9-M-LG ROHS Israel

PWR-CORD OPT-920 3-COND 1.9-M-LG ROHS Argentina

PWR-CORD OPT-922 3-COND 1.9-M-LG ROHS China

PWR-CORD OPT-923 3-COND 1.9-M-LG ROHS India

PWR-CORD OPT-927 3-COND 1.9-M-LG ROHS Phillipines/

Singapore/Mexico/Brazil/Thailand

PWR-CORD OPT-934 3-COND 1.9-M-LG ROHS Taiwan

Rear cover

Registration assembly

Reverse assembly

8121-0733

8121-0737

8121-0736

8121-1004

8121-0729

8121-0943

8121-0564

8121-0734

8121-0964

RC1-2598-000CN

RC1-2691-000CN

RM1-0011-060CN

RM1-1022-000CN

Table and page

Registration assembly on page 523

Alphabetical parts list 581

Table 7-47

Alphabetical parts list (continued)

Description

Reverse assembly

Reverse-separation guide assembly

Reverse-separation-guide assembly

Reverse-unit PCA

Rod, link

Rod, link (upper plate)

Rod, switch, front

Roller assembly, transfer

Roller, paper-feed (cassette)

Roller, paper-feed assembly

Roller, paper-pickup (cassette)

Roller, pickup, multipurpose assembly

Scanner controller PCA

Scanner fan-filter cover

Scanner flatbed-unit assembly

Scanner left cover

Scanner rear cover

582 Chapter 7 Parts and diagrams

Part number

RM1-1022-000CN

RM1-1019-000CN

RM1-1379-000CN

RC1-2902-000CN

RC1-2830-000CN

RC1-2980-000CN

RM1-1110-000CN

RM1-0037-000CN

RM1-0037-020CN

RM1-0012-020CN

RM1-0036-000CN

RL1-0019-000CN

IR4041K512NI

IR4041P217NI

IR4041K081NI

IR4041K114NI

IR4041P216NI

Table and page

Reverse-separation-guide assembly on page 529

Customer-replaceable components (print engine) on page 477

Customer-replaceable components (print engine) on page 477

Customer-replaceable components (print engine) on page 477

Customer-replaceable components (print engine) on page 477

ENWW

Table 7-47

Alphabetical parts list (continued)

Description

Scanner right cover

Scanner top-cover flatbed flange

Scanner, spring for left cover

Scanner-carriage-lock cover

Scanner-fan filter

Screw, ADF

Screw, ADF, button, M3 x 8

Screw, ADF, wave 4 x 10

Screw, flathead, RS, M3 x 6

Screw, M3 x 8

Screw, RS, M3 x 12

Screw, RS, M3 x 6

Screw, RS, M3 x 8

Screw, S, M3 x 8

Screw, scanner flatbed

Screw, stepped

Screw, stepped, M3

Screw, tapping, M3 x 6

Screw, tapping, pan-head, M4 x 10

Screw, tapping, truss-head, M3 x 8

Screw, tapping, truss-head, M4 x 16

Screw, TP, M3 x 4

Screw, with washer, M3 x 6

RS1-9004-020CN

RC1-0266-020CN

XA9-1503-000CN

XB4-7401-0007CN

XB4-7300-809CN

XB4-7401-605CN

XB6-7300-406CN

XB2-7300-607CN

XA9-1420-000CN

Part number

IR4041P213NI

IR4041P125NI

IR4041P041NI

IR4041P214NI

IR4041P007NI

030080FWWSNI

NS-SCR00029NI

IR4041P021NI

PF2245P369NI

XA9-1464-000CN

XA9-0650-000CN

XA9-1447-000CN

XA9-1495-000CN

XA9-1449-000CN

XA9-1500-000CN

040100FNBBNI

Table and page

Alphabetical parts list 583

Table 7-47

Alphabetical parts list (continued)

Description

Sensor assembly, paper size (SW102)

Sensor assembly, right door

Sensor, reverse-unit (PS109)

Sensor, reverse-unit jam (PS111)

Service and support training CD

Solenoid (SL101)

Solenoid, multipurpose assembly (SL102)

Solenoid, reverse-unit (SL105)

Solenoid, reversing-roller separation (SL106)

Spacer, screw

Spring, compression

Spring, grounding

Spring, tension

Spring, torsion

Staple cartridge

Stapler unit

Stapler/stacker driver board

Stopper, bushing arm

Stopper, front lock

Stopper, hinge shaft

Storage cabinet

584 Chapter 7 Parts and diagrams

Part number

RM1-0041-020CN

RM1-1045-000CN

RM1-1570-000CN

RM1-1571-000CN

CB425-14005

RK2-0269-000CN

RK2-0276-000CN

RK2-0485-000CN

RK2-0486-000CN

RC1-0392-000CN

RU5-2265-000CN

RU5-2251-000CN

RC1-0167-000CN

RC1-0379-000CN

RC1-0061-000CN

C8085-60541

RK2-0507-000CN

RM1-1123-000CN

RC1-3090-000CN

RL1-0434-000CN

RC1-3124-000CN

Q5970A

Table and page

Documentation, software, and training material on page 491

ENWW

Table 7-47

Alphabetical parts list (continued)

Description

Support, cartridge (upper plate)

Support, gas damper

Swing-plate assembly

Switch, power

Thermistor (TH3)

Upper plate assembly

USB cable, 2-meter standard device connector

Part number

RC1-2856-000CN

RL1-0436-000CN

RM1-0043-020CN

RC1-3044-000CN

RK2-0359-000CN

For reference only

C6518A

Table and page

ENWW Alphabetical parts list 585

Numerical parts list

Table 7-48

Numerical parts list

Part number

030080FWWSNI

040100FNBBNI

0950-4717

5851-2720

5851-3051

8120-6815

8120-8907

8120-8908

8120-8911

8120-8912

8120-8913

8120-8914

8120-8915

8120-8916

8120-8918

8120-8920

8120-8921

8120-8922

8120-8923

8121-0564

8121-0729

Description

Screw, ADF

Screw, scanner flatbed

Hard disk, 40 GB

Data cable for hard disk (2-wire)

Power cable for hard disk (5-wire)

POWER CORD, OPT-906 3-COND 2.25-M-LG

PHN-CORD OPT-519 AU 3.0-M-LG ROHS Australia

PHN-CORD OPT-516 KR 3.0-M-LG ROHS Korea

PHN-CORD OPT-506 DK 3.0-M-LG ROHS Denmark

PHN-CORD OPT-502 DE 3.0-M-LG ROHS Denmark

PHN-CORD OPT-517 IL 3.0-M-LG ROHS Israel

PHN-CORD OPT-514 IT 3.0-M-LG ROHS Southern Europe

PHN-CORD OPT-508 NL 3.0-M-LG ROHS Netherlands

PHN-CORD OPT 510 NORWAY/FINLAND 3.0M-LG

PHN-CORD OPT-511 SE 3.0-M-LG ROHS NO/FI/SV

PHN-CORD OPT-507 TR 3.0-M-LG ROHS Turkey/Greece

PHN-CORD OPT-505 UK/HK/NZ 3.0-M-LG ROHS United

Kingdom

PHN-CORD OPT-520 EE 3.0-M-LG ROHS South Africa

PHN-CORD OPT-520 EE 3.0-M-LG ROHS SK/SL/HR/RO/CS/

HU/PL

PHN-CORD OPT-504 FR 3.0-M-LG ROHS France

PWR-CORD OPT-923 3-COND 1.9-M-LG ROHS India

PWR-CORD OPT-920 3-COND 1.9-M-LG ROHS Argentina

Table and page

586 Chapter 7 Parts and diagrams ENWW

ENWW

Table 7-48

Numerical parts list (continued)

Part number

8121-0731

8121-0733

8121-0734

8121-0736

8121-0737

8121-0738

8121-0739

8121-0740

8121-0811

8121-0837

8121-0844

8121-0943

8121-0964

8121-1004

8121-1042

C6518A

Description Table and page

PWR-CORD OPT-902 3-COND 1.9-M-LG ROHS Southern

Europe/Western Europe/Eastern Europe/Indonesia/Baltics/

Vietnam/Korea 220V

PWR-CORD OPT-902 3-COND 1.9-M-LG ROHS Middle East

220V

PWR-CORD OPT-912 3-COND 1.9-M-LG ROHS Denmark

PWR-CORD OPT-927 3-COND 1.9-M-LG ROHS Phillipines/

Singapore/Mexico/Brazil/Thailand

PWR-CORD OPT-918 3-COND 1.9-M-LG ROHS Japan

PWR-CORD OPT-917 3-COND 1.9-M-LG ROHS Africa

PWR-CORD OPT-906 3-COND 1.9-M-LG ROHS Switzerland

PWR-CORD OPT-900 3-COND 1.9-M-LG 5A ROHS United

Kingdom/Middle East 220V/Phillipines/Singapore/Hong Kong

SAR/Malaysia

PWR-CORD OPT-900 3-COND 1.9-M-LG 5A ROHS Maylasia

PWR-CORD OPT-903 3-COND 1.9-M-LG ROHS South

America/Mexico/Brazil

PWR-CORD OPT-903 3-COND 1.9-M-LG ROHS Middle East

PWR-CORD OPT-903 3-COND 1.9-M-LG ROHS United States/

Canada

PHN-CORD OPT-501 US 3.0-M-LG ROHS United States/

Taiwan/China/Thailand/Japan/Argentina/India/European Union/

South America/Indonesia/Malaysia/MiddleEast/Phillipines/

Singapore/Mexico/Brazil/Canada/Russia/Bulgaria/Baltics/

Vietnam

PWR-CORD OPT-901 3-COND 1.9-M-LG ROHS Australia

PHN-CORD OPT-512 CH 3.0-M-LG ROHS Switzerland

PWR-CORD OPT-922 3-COND 1.9-M-LG ROHS China

PWR-CORD OPT-934 3-COND 1.9-M-LG ROHS Taiwan

PWR-CORD OPT-919 3-COND 1.9-M-LG ROHS Israel

PHN-CORD US 3.0-M-LG ROHS Hong Kong SAR

USB cable, 2-meter standard device connector

Numerical parts list 587

Table 7-48

Numerical parts list (continued)

Part number Description

C8085-60541

5,000-staple cartridge

Staple cartridge

CB425-60109

CB425-60110

CB425-60111

CB425-60112

CB425-60113

CB425-60114

CB425-60115

CB425-60116

CB425-14005

CB425-60103

CB425-60104

CB425-60105

CB425-60106

CB425-60107

CB425-60108

CB425-60117

CB425-60118

CB425-60119

CB425-60120

CB425-60121

Service and support training CD

Kit-Control Pnl Overlay Left/Right EN

Kit-Control Pnl Overlay Left/Right FR

Kit-Control Pnl Overlay Left/Right IT

Kit-Control Pnl Overlay Left/Right DE

Kit-Control Pnl Overlay Left/Right ES

Kit-Control Pnl Overlay Left/Right NL

Kit-Control Pnl Overlay Left/Right PT

Kit-Control Pnl Overlay Left/Right NO

Kit-Control Pnl Overlay Left/Right SV

Kit-Control Pnl Overlay Left/Right FI

Kit-Control Pnl Overlay Left/Right DA

Kit-Control Pnl Overlay Left/Right PL

Kit-Control Pnl Overlay Left/Right RU

Kit-Control Pnl Overlay Left/Right CS

Kit-Control Pnl Overlay Left/Right HU

Kit-Control Pnl Overlay Left/Right ZHTW

Kit-Control Pnl Overlay Left/Right ZHCN

Kit-Control Pnl Overlay Left/Right KO

Kit-Control Pnl Overlay Left/Right JA

588 Chapter 7 Parts and diagrams

Table and page

Documentation, software, and training material on page 491

Control panel and controlpanel overlays on page 484

ENWW

Table 7-48

Numerical parts list (continued)

Part number Description

CB425-60122 Kit-Control Pnl Overlay Left/Right TR

CB425-60131

CB425-60132

CB425-60135

CB425-60136

CB425-60155

CB425-67901

CB425-69001

CB425-69002

CB425-90908

CB425–67901

CB425-60123

CB425-60124

CB425-60125

CB425-60126

CB425-60127

CB425-60129

CB425-60130

Kit-Control Pnl Overlay Left/Right HE

Kit-Control Pnl Overlay Left/Right EL

Kit-Control Pnl Overlay Left/Right AR

Kit-Control Pnl Overlay Left/Right TH

Control-panel assembly

Kit-Control Pnl Overlay Left/Right HR

Kit-Control Pnl Overlay Left/Right RO

Kit-Control Pnl Overlay Left/Right SK

Kit-Control Pnl Overlay Left/Right SL

HP LaserJet M4345 MFP Series software CD, ROW/AR

HP LaserJet M4345 MFP Series software CD, Asia/EN/DR

Customer in-box training CD, English only

Formatter assembly

Complete print engine (110 volt)

Complete print engine (220 volt)

HP LaserJet M4345 MFP Series service manual

Formatter assembly, new

For reference only

IR4041K081NI

IR4041K114NI

Electrical/forward assembly

Upper plate assembly

Scanner flatbed-unit assembly

Scanner left cover

Table and page

Control panel and controlpanel overlays on page 484

Control panel and controlpanel overlays on page 484

Documentation, software, and training material on page 491

Documentation, software, and training material on page 491

Customer-replaceable components (print engine) on page 477

Numerical parts list 589

Table 7-48

Numerical parts list (continued)

Part number

IR4041K512NI

IR4041P007NI

IR4041P021NI

IR4041P041NI

IR4041P125NI

IR4041P213NI

IR4041P214NI

IR4041P215NI

IR4041P216NI

IR4041P217NI

J4135A

J7934A

MKTNG-00539

NS-SCR00029NI

PF2245P369NI

PF2282K006NI

PF2282K008NI

PF2282K034NI

PF2282K035NI

Description

Scanner controller PCA

ADF fan filter

Scanner-fan filter

Screw, ADF, button, M3 x 8

Scanner, spring for left cover

Scanner top-cover flatbed flange

Scanner right cover

Scanner-carriage-lock cover

ADF front-cover flange

Scanner rear cover

ADF fan-filter cover

Scanner fan-filter cover

HP Jetdirect connectivity card for USB, serial, and LocalTalk connections

HP Jetdirect 620n Fast Ethernet (10/100Base-TX) print server

(EIO card)

HP Digital Sending Software CD (trial version)

Screw, ADF

Screw, ADF, wave 4 x 10

ADF assembly

ADF hinge, right

ADF separation-pad case

ADF separation-pad assembly

ADF separation pad

Table and page

Customer-replaceable components (ADF and scanner) on page 479

Customer-replaceable components (ADF and scanner) on page 479

Customer-replaceable components (ADF and scanner) on page 479

Documentation, software, and training material on page 491

ADF internal components (2 of 3) on page 539

Customer-replaceable components (ADF and scanner) on page 479

ADF separation pad on page 545

Customer-replaceable components (ADF and scanner) on page 479

590 Chapter 7 Parts and diagrams ENWW

ENWW

Table 7-48

Numerical parts list (continued)

Part number Description

PF2282K039NI ADF pickup-roller assembly

PF2282K039NI

PF2282K040NI

PF2282K041NI

PF2282K042NI

PF2282K043NI

PF2282K164NI

PF2282K165NI

PF2282K166NI

PF2282P025NI

PF2282P041NI

PF2282P044NI

PF2282P058NI

PF2282P059NI

PF2282P060NI

PF2282P061NI

PF2282P339NI

PF2282P343NI

ADF pickup-roller assembly

ADF pickup-roller cover

ADF hinge, left

ADF input tray

ADF mylar-holder assembly

ADF mylar holder assembly

ADF mylar-holder assembly

ADF jam-access latch

ADF cable

ADF hinge flaps (ESD)

ADF white mylar backing

ADF jam-access cover

ADF rear cover

ADF left cover

ADF front cover

ADF output-bin-base cover

ADF output-bin paper stop

ADF white scan background

ADF, springs for white mylar backing

Table and page

ADF pickup-roller assembly on page 549

Customer-replaceable components (ADF and scanner) on page 479

ADF pickup-roller cover on page 551

ADF internal components (2 of 3) on page 539

Customer-replaceable components (ADF and scanner) on page 479

Customer-replaceable components (ADF and scanner) on page 479

ADF mylar-holder assembly on page 553

Numerical parts list 591

Table 7-48

Numerical parts list (continued)

Part number Description

PF2282P352NI

PF2282P353NI

ADF, springs for left cover

ADF clear plastic paper guide

Q2438-67902

Q2625A

Q2626A

Q2627-67951

Q3701-60010

Q3942-60102

Q5691-60501

Q5692-60503

Q5692-67901

Q5945-67901

Q5968-67901

Q5968A

Envelope feeder

100-pin DDR memory DIMM (dual inline memory module),

64 MB

100-pin DDR memory DIMM, 128 MB

100-pin DDR memory DIMM, 256 MB

HP LaserJet analog fax accessory 300

Control-panel assembly

500-sheet stapler/stacker

500 sheet stapler/stacker replacement unit

3-bin mailbox

3-bin mailbox replacement unit

HP LaserJet print cartridge

Optional 500-sheet tray and feeder unit

500–sheet tray

Q5969-67901

Q5969A

Q5970A

Q5997-67901

Q5998-67901

Q5999-67901

Q6496–67901

Duplex-printing assembly

Duplexer (duplex printing accessory)

Storage cabinet

ADF maintenance kit

Printer maintenance kit, 110-volt

Printer maintenance kit, 220-volt

Mylar sheet kit (3 sheets)

ADF mylar replacement kit

Table and page

Control panel and controlpanel overlays on page 484

Customer-replaceable components (print engine) on page 477

Duplex-printing assembly on page 565

Customer-replaceable components (ADF and scanner) on page 479

ADF mylar replacement kit on page 555

592 Chapter 7 Parts and diagrams ENWW

ENWW

Table 7-48

Numerical parts list (continued)

Part number Description

RC1-0060-000CN Flag, paper-feed sensor

RC1-2782-000CN

RC1-2818-000CN

RC1-2820-000CN

RC1-2821-000CN

RC1-2822-000CN

RC1-2823-000CN

RC1-2827-000CN

RC1-2828-000CN

RC1-2830-000CN

RC1-2833-000CN

RC1-0061-000CN

RC1-0167-000CN

RC1-0245-000CN

RC1-0266-020CN

RC1-0331-000CN

RC1-0378-000CN

RC1-0379-000CN

RC1-0392-000CN

RC1-2597-000CN

RC1-2598-000CN

RC1-2691-000CN

RC1-2758-000CN

Spring, torsion

Spring, tension

Case, envelope-feeder connector

Screw, stepped, M3

Gear, 20T (cassette)

Flag, shutter

Spring, torsion

Spacer, screw

Door, jam access

Rear cover

Limiter, torque

Lever, paper-size-sensing (cassette)

Handle, lock (upper plate)

Cover, lock, front (upper plate)

Cover, rear lock (upper plate)

Link, handle (upper plate)

Cover, front stopper

Arm, door, 1 (top cover)

Arm, door, 2 (top cover)

Rod, link (upper plate)

Cover, door arm (top cover)

Table and page

Numerical parts list 593

Table 7-48

Numerical parts list (continued)

Part number Description

RC1-2853-000CN Guide, cartridge (upper plate)

RC1-2854-000CN

RC1-2855-000CN

RC1-2856-000CN

RC1-2863-000CN

RC1-2864-000CN

RC1-2881-000CN

RC1-2884-000CN

RC1-2901-000CN

RC1-2902-000CN

RC1-2911-000CN

RC1-2980-000CN

RC1-3002-000CN

RC1-3003-000CN

RC1-3020-000CN

RC1-3035-000CN

Guide, legal-size (upper plate)

Holder, right shutter (upper plate)

Support, cartridge (upper plate)

Flag, full-detect (output bin)

Holder, output-device-full sensor flag

Cover, handle, lower right

Guide, rear

Hinge, door, right-side

Rod, link

Cross-member, support

Rod, switch, front

Holder, link

Link, switch

Guide, cassette, front

Cover, formatter

RC1-3035-000CN

RC1-3041-000CN

RC1-3042-000CN

RC1-3043-000CN

RC1-3044-000CN

RC1-3052-000CN

Cover, formatter

Cover, inner front

Cover, side, rear

Cover, cassette, left side

Switch, power

Cover, left-side, front

594 Chapter 7 Parts and diagrams

Table and page

Customer-replaceable components (print engine) on page 477

ENWW

Table 7-48

Numerical parts list (continued)

Part number Description

RC1-3063-000CN Holder, door switch

RC1-3090-000CN

RC1-3102-000CN

RC1-3106-000CN

RC1-3124-000CN

RK2-0269-000CN

RK2-0272-000CN

RK2-0274-000CN

RK2-0276-000CN

RK2-0278-000CN

RK2-0280-000CN

RK2-0349-000CN

RK2-0359-000CN

RK2-0469-000CN

RK2-0470-000CN

RK2-0472-000CN

RK2-0473-000CN

RK2-0474-000CN

RK2-0475-000CN

RK2-0485-000CN

RK2-0486-000CN

Stopper, bushing arm

Block, guide support (upper plate)

Lever, shutter

Stopper, hinge shaft

Solenoid (SL101)

Motor, DC 24-volt, (M101)

Motor, DC 24-volt, (M102)

Solenoid, multipurpose assembly (SL102)

Fan, main cooling (FN101)

Fan, reversing unit (FN103)

Fan, print cartridge (FN102)

Clutch, paper feed, electromagnetic (CL101)

Thermistor (TH3)

Cable, flat-flexible (engine power supply)

Fan, DC controller (FN104)

Motor, crossing, (stepping) (M104)

Motor, reverse-unit (stepping) (M105)

Motor, delivery (stepping) (M106)

Solenoid, reverse-unit (SL105)

Solenoid, reversing-roller separation (SL106)

Table and page

Numerical parts list 595

Table 7-48

Numerical parts list (continued)

Part number Description

RK2-0507-000CN Stapler unit

RL1-0007-000CN

RL1-0019-000CN

Plate, main pad support (multipurpose assembly)

Roller, pickup, multipurpose assembly

RL1-0019-000CN

RL1-0434-000CN

RL1-0436-000CN

RL1-0455-000CN

RL1-0457-000CN

RM1-0005-020CN

RM1-0011-060CN

RM1-0012-020CN

RM1-0025-040CN

RM1-0034-070CN

RM1-0036-000CN

Roller, pickup, multipurpose assembly

Stopper, front lock

Support, gas damper

Cover, envelope-feeder slot

Cover, front corner

Multipurpose tray assembly

Registration assembly

Roller, paper-feed assembly

Paper-feed roller assembly

Paper-feed assembly

Paper-pickup-drive assembly

Roller, paper-pickup (cassette)

RM1-0036-000CN

RM1-0037-000CN

RM1-0037-020CN

RM1-0041-020CN

Roller, paper-pickup (cassette)

Roller, paper-feed (cassette)

Sensor assembly, paper size (SW102)

596 Chapter 7 Parts and diagrams

Table and page

Customer-replaceable components (print engine) on page 477

Registration assembly on page 523

Paper-pickup-drive assembly on page 515

Customer-replaceable components (print engine) on page 477

Customer-replaceable components (print engine) on page 477

ENWW

Table 7-48

Numerical parts list (continued)

Part number Description

RM1-0043-020CN Swing-plate assembly

RM1-0940-000CN Output bin

RM1-0940-000CN

RM1-0942-000

RM1-0947-000CN

RM1-0981-000CN

RM1-0985-000CN

RM1-1001–000CN

RM1-1010-000CN

RM1-1011-000CN

RM1-1012-000CN

RM1-1013-000CN

RM1-1014-000CN

RM1-1016-000CN

RM1-1017-000CN

RM1-1018-000CN

RM1-1019-000CN

RM1-1022-000CN

Output-bin assembly

Paper delivery tray assembly

Front cover

Jog guide assembly

Jam-access door, 3-bin mailbox

Front cover

Cassette (tray 2, 3, 4 or 5)

Guide, paper sensing (PS101)

Cassette rail assembly, left

Cassette rail assembly, right

Power supply, PFC (100–127 volt)

Power supply, PFC (220–240 volt)

Cover, right assembly

Cover, rear

Cover, duplexing-unit assembly

Reverse-separation guide assembly

Reverse-separation-guide assembly

Reverse assembly

Table and page

Customer-replaceable components (print engine) on page 477

Reverse-separation-guide assembly on page 529

Numerical parts list 597

RM1-1044-000CN

RM1-1045-000CN

RM1-1046-000CN

RM1-1047-000CN

RM1-1049-000CN

RM1-1100-000CN

Table 7-48

Numerical parts list (continued)

Part number Description

RM1-1027-000CN Guide assembly, flat-flexible cable

RM1-1029-000CN

RM1-1033-000CN

RM1-1041-000CN

RM1-1042-000CN

RM1-1043-000CN

Lifter drive assembly

Lifter-drive assembly

Cover, right lower assembly

Engine power supply assembly (100–127 volt)

Engine power supply assembly (220–240 volt)

Fuser, 110-volt, new

RM1-1043-000CN

RM1-1044-000CN

Fuser (100–127 volt)

Fuser, 220-volt, new

Fuser (220–240 volt)

Sensor assembly, right door

Fuser entrance guide

Delivery tray assembly

Delivery assembly

Main drive assembly

Cover, front assembly

598 Chapter 7 Parts and diagrams

Table and page

Lifter-drive assembly on page 517

Customer-replaceable components (print engine) on page 477

Customer-replaceable components (print engine) on page 477

Customer-replaceable components (print engine) on page 477

Customer-replaceable components (print engine) on page 477

Delivery assembly on page 531

Main drive assembly on page 513

Customer-replaceable components (print engine) on page 477

ENWW

Table 7-48

Numerical parts list (continued)

Part number Description

RM1-1110-000CN Roller assembly, transfer

RM1-1110-000CN

RM1-1123-000CN

RM1-1124-000CN

RM1-1193-000CN

RM1-1354-000CN

RM1-1367-000CN

RM1-1368-000CN

RM1-1370-000CN

RM1-1371-000CN

RM1-1372-000CN

RM1-1375-000CN

RM1-1376-000CN

RM1-1379-000CN

RM1-1380-000CN

RM1-1381-000CN

RM1-1397-000CN

RM1-1398-000CN

RM1-1400-000CN

RM1-1570-000CN

RM1-1571-000CN

Roller assembly, transfer

Stapler/stacker driver board

MBM driver board

Cable, envelope-feeder connector

DC controller PCA

Cable, laser (print engine)

Cable, output-bin full sensor

Cable, optional 500-sheet feeder connection

Cable, output device connection

Cable, beam-detect to scanner (print engine)

Cable, power

Cable, fan docking (for DC-controller fan)

Reverse-unit PCA

Cable, reverse unit

Cable, control panel

Cable, door switch

Cable, image scanner (print engine)

Cable, duplexing-unit grounding

Sensor, reverse-unit (PS109)

Sensor, reverse-unit jam (PS111)

Table and page

Numerical parts list 599

Table 7-48

Numerical parts list (continued)

Part number Description

RM1-1572-000CN Multipurpose tray assembly

RM1-1572-000CN

RM1-1573-000CN

RM1–1001–000CN

RS1-9004-020CN

RU5-0045-020CN

RU5-0050-000CN

RU5-0253-000CN

RU5-0254-000CN

RU5-0256-000CN

RU5-2251-000CN

RU5-2265-000CN

WC4-5139-000CN

WG8-5624-000CN

WS9-0255-000CN

XA9-0650-000CN

XA9-1420-000CN

XA9-1447-000CN

XA9-1449-000CN

XA9-1464-000CN

XA9-1495-000CN

XA9-1500-000CN

XA9-1503-000CN

XB2-7300-607CN

Multipurpose assembly

Laser/scanner assembly

Cassette

Screw, stepped

Gear, 18T

Gear, 30T (paper-feed roller assembly)

Gear, 80T (cassette)

Gear, 14T (cassette)

Gear, 23T

Spring, grounding

Spring, compression

Microswitch (SW101)

Photointerrupter (PS107)

Bolt, hex-head

Screw, M3 x 8

Screw, with washer, M3 x 6

Screw, RS, M3 x 12

Screw, RS, M3 x 8

Screw, flathead, RS, M3 x 6

Screw, RS, M3 x 6

Screw, S, M3 x 8

Screw, tapping, M3 x 6

Screw, with washer, M3 x 6

600 Chapter 7 Parts and diagrams

Table and page

Cassette on page 563

ENWW

Table 7-48

Numerical parts list (continued)

Part number Description

XB4-7300-809CN Screw, tapping, truss-head, M3 x 8

XB4-7401-0007CN

XB4-7401-605CN

XB6-7300-406CN

XD9-0132-020CN

Screw, tapping, pan-head, M4 x 10

Screw, tapping, truss-head, M4 x 16

Screw, TP, M3 x 4

E-ring (paper-feed roller assembly)

Table and page

Electrical specifications

ENWW Numerical parts list 601

602 Chapter 7 Parts and diagrams ENWW

A Specifications

●

Physical specifications

●

●

Acoustic specifications

●

Operating environment

ENWW 603

Physical specifications

Table A-1

Product dimensions

Product

HP LaserJet M4345 MFP

HP LaserJet M4345x MFP

HP LaserJet M4345xs MFP

HP LaserJet M4345xm MFP

Optional 500-sheet feeder

Optional cabinet

Optional stapler/stacker

Optional 3-bin mailbox

Optional Envelope feeder

Optional duplexer

Height Depth

545 mm (21.5

inches)

667 mm (26.3

inches)

111.0 cm (43.7

inches)

483 mm (19.0

inches)

483 mm (19.0

inches)

483 mm (19.0

inches)

111.0 cm (43.7

inches)

483 mm (19.0

inches)

122 mm (4.8 inches) 483 mm (19.0

inches)

440 mm (17.3

inches)

762 mm (30.0

inches)

Width

762 mm (30.0

inches)

762 mm (30.0

inches)

914 mm (36.0

inches)

914 mm (36.0

inches)

559 mm (22.0

inches)

825.5 mm (32.5

inches)

Weight

44.1kg (97.2 lb)

52.4 kg (115.5 lb)

58.4 kg (128.7 lb)

58.2 kg (128.3 lb)

8.3 kg (18.3 lb)

41.8 kg (92.2 lb)

6.0 kg (13.2 lb)

5.8 kg (12.8 lb)

2.5 kg (5.5 lb)

1 Without print cartridge

Table A-2

Product dimensions, with all doors and trays fully opened

Product

HP LaserJet M4345 MFP

HP LaserJet M4345x MFP

HP LaserJet M4345xs MFP

HP LaserJet M4345xm MFP

Height Depth Width

889 mm (35.0 inches) 876 mm (34.5 inches) 142.2 cm (56.0 inches)

101 cm (39.8 inches)

145 cm (57.0 inches)

876 mm (34.5 inches)

117 cm (46.0 inches)

142.2 cm (56.0 inches)

157.5 cm (62.0 inches)

Electrical specifications

WARNING!

Power requirements are based on the country/region where the printer is sold.

Do not convert operating voltages. This can damage the printer and void the product warranty.

604 Appendix A Specifications ENWW

Table A-3

Power requirements for the HP LaserJet M4345 Series MFP

Specification

Power requirements

Rated current

110-volt models

110 to 127 volts (10%)

50/60 Hz (2 Hz)

10.0 Amps

230-volt models

220 to 240volts (10%)

50/60 Hz (2 Hz)

4.5 Amps

Table A-4

Power consumption for the HP LaserJet M4345 Series MFP (average, in watts)

Product model

HP LaserJet M4345 MFP

HP LaserJet M4345x MFP

HP LaserJet M4345xs MFP

HP LaserJet M4345xm MFP

Copying

800 W

Printing

790 W 3

Ready

44 W

49 W

Sleep

15 W

Off

0.25 W

Values subject to change. See http://www.hp.com/support/ljm4345mfp for current information.

Power numbers are the highest values measured using all standard voltages.

HP LaserJet M4345 Series MFP printing and copying speeds are 45 ppm Letter size and 43 ppm

A4 size.

Default time from Ready mode to Sleep = 60 minutes.

Recovery time from Sleep to start of printing = less than 10 seconds.

Heat dissipation in Ready mode = 167 BTU/hour.

Acoustic specifications

Table A-5

Sound power and pressure level for the HP LaserJet M4345 Series MFP

Sound power level

Printing

Copying

Ready

Sound pressure level

Printing

Copying

Ready

Declared per ISO 9296

WAd

= 7.0 Bels (A) [70 dB(A)]

WAd

= 7.2 Bels (A) [72 dB(A)]

L pAm

=33 dB (A)

Declared per ISO 9296

L pAm

=55 dB (A)

L pAm

=56 dB (A)

L pAm

=33 dB (A)

Values subject to change. See http://www.hp.com/support/ljm4345mfp for current information.

HP LaserJet M4345 Series MFP speed is 43 ppm A4 size.

Configuration tested (HP LaserJet M4345 MFP): Base model, simplex printing with A4 paper size.

ENWW Acoustic specifications 605

Operating environment

Table A-6

Necessary conditions

Environmental condition Printing

Temperature (printer and print cartridge) 15 to 32.5°C (59 to 89°F)

Relative humidity 10% to 80%

Storage/standby

-20 to 40°C (-4 to 104°F)

10% to 90%

606 Appendix A Specifications ENWW

B Product warranty statements

Hewlett-Packard limited warranty statement

HP PRODUCT

HP LaserJet M4345 Series MFP

DURATION OF LIMITED WARRANTY

One-year limited warranty

HP warrants to you, the end-user customer, that HP hardware and accessories will be free from defects in materials and workmanship after the date of purchase, for the period specified above. If HP receives notice of such defects during the warranty period, HP will, at its option, either repair or replace products which prove to be defective. Replacement products may be either new or equivalent in performance to new.

HP warrants to you that HP software will not fail to execute its programming instructions after the date of purchase, for the period specified above, due to defects in material and workmanship when properly installed and used. If HP receives notice of such defects during the warranty period, HP will replace software which does not execute its programming instructions due to such defects.

HP does not warrant that the operation of HP products will be uninterrupted or error free. If HP is unable, within a reasonable time, to repair or replace any product to a condition as warranted, you will be entitled to a refund of the purchase price upon prompt return of the product.

HP products may contain remanufactured parts equivalent to new in performance or may have been subject to incidental use.

Warranty does not apply to defects resulting from (a) improper or inadequate maintenance or calibration, (b) software, interfacing, parts or supplies not supplied by HP, (c) unauthorized modification or misuse, (d) operation outside of the published environmental specifications for the product, or (e) improper site preparation or maintenance.

TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTIES ARE EXCLUSIVE AND NO

OTHER WARRANTY OR CONDITION, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED AND

HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY,

SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE. Some countries/regions, states or provinces do not allow limitations on the duration of an implied warranty, so the above limitation or exclusion might not apply to you. This warranty gives you specific legal rights and you might also have other rights that vary from country/region to country/region, state to state, or province to province. HP's limited warranty is valid in any country/region or locality where HP has a support presence for this product and where HP has marketed this product. The level of warranty service you receive may vary according to local standards. HP will not alter form, fit or function of the product to make it operate in a country/region for which it was never intended to function for legal or regulatory reasons.

TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES IN THIS WARRANTY STATEMENT ARE

YOUR SOLE AND EXCLUSIVE REMEDIES. EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL HP OR

ITS SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT, SPECIAL, INCIDENTAL,

ENWW Hewlett-Packard limited warranty statement 607

CONSEQUENTIAL (INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE, WHETHER BASED IN

CONTRACT, TORT, OR OTHERWISE. Some countries/regions, states or provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY

PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY

STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.

Customer Self Repair Warranty Service

HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow for greater flexibility in performing defective parts replacement. If during the diagnosis period,

HP identifies that the repair can be accomplished by the use of a CSR part, HP will ship that part directly to you for replacement. There are two categories of CSR parts: 1) Parts for which customer self repair is mandatory. If you request HP to replace these parts, you will be charged for the travel and labor costs of this service. 2) Parts for which customer self repair is optional. These parts are also designed for Customer Self Repair. If, however, you require that HP replace them for you, this may be done at no additional charge under the type of warranty service designated for your product.

Based on availability and where geography permits, CSR parts will be shipped for next business day delivery. Same-day or four-hour delivery may be offered at an additional charge where geography permits. If assistance is required, you can call the HP Technical Support Center and a technician will help you over the phone. HP specifies in the materials shipped with a replacement CSR part whether a defective part must be returned to HP. In cases where it is required to return the defective part to

HP, you must ship the defective part back to HP within a defined period of time, normally five (5) business days. The defective part must be returned with the associated documentation in the provided shipping material. Failure to return the defective part may result in HP billing you for the replacement. With a customer self repair, HP will pay all shipping and part return costs and determine the courier/carrier to be used.

608 Appendix B Product warranty statements ENWW

HP Customer Care

Online Services

For 24-hour access to updated HP device-specific software, product information, and support information through an Internet connection, go to the Web site: http://www.hp.com/support/ljm4345mfp .

Go to www.hp.com/support/net_printing for information about the HP Jetdirect external print server.

HP Instant Support Professional Edition (ISPE) is a suite of Web-based troubleshooting tools for desktop computing and printing products. Go to instantsupport.hp.com

Telephone support

HP provides free telephone support during the warranty period. For the telephone number for your country/region, see the flyer that shipped with the device, or visit

www.hp.com/support/ . Before

calling HP, have the following information ready: the product name and serial number, the date of purchase, and a description of the problem.

Software utilities, drivers, and electronic information

http://www.hp.com/go/m4345_software

The Web page for the drivers is in English, but you can download the drivers themselves in several languages.

Fax accessory support

Go to http://www.hp.com/go/faxaccessory300 .

HP direct ordering for accessories or supplies

●

United States: www.hp.com/sbso/product/supplies .

●

Canada: www.hp.ca/catalog/supplies

●

Europe: www.hp.com/supplies

●

Asia-Pacific: www.hp.com/paper/

To order genuine HP parts or accessories, go to the HP Parts Store at www.hp.com/buy/parts (U.S.

and Canada only), or call 1-800-538-8787 (U.S.) or 1-800-387-3154 (Canada).

HP service information

To locate HP-Authorized Dealers, call 1-800-243-9816 (U.S.) or 1-800-387-3867 (Canada).

Outside the United States and Canada, call the customer support number for your country/region.

See the flyer that shipped in the box with the device.

HP service agreements

Call 1-800-HPINVENT (1-800-474-6836 (U.S.)) or 1-800-268-1221 (Canada). Or, go to the HP

SupportPack and Carepaq TM Services Web site at www.hpexpress-services.com/10467a .

For extended service, call 1-800-446-0522.

ENWW HP Customer Care 609

HP Toolbox FX

To check the device status and settings and view troubleshooting information and online documentation, use the HP Toolbox FX. You must have performed a full software installation in order to use the HP Toolbox FX. See

Open the HP Toolbox FX on page 85

HP support and information for Macintosh computers

Go to www.hp.com/go/macosx for Macintosh OS X support information and HP subscription service for driver updates.

Go to www.hp.com/go/mac-connect for products that are designed specifically for the Macintosh user.

610 Appendix B Product warranty statements ENWW

HP maintenance agreements

HP has several types of maintenance agreements that meet a wide range of support needs.

Maintenance agreements are not part of the standard warranty. Support services may vary by area.

Check with your local HP dealer to determine the services available to you.

On-site service agreements

To provide you with the level of support best suited to your needs, HP has on-site service agreements with a selection of response times.

Next-day on-site service

This agreement provides support by the next working day following a service request. Extended coverage hours and extended travel beyond HP’s designated service zones are available on most onsite agreements (for additional charges).

Weekly (volume) on-site service

This agreement provides scheduled weekly on-site visits for organizations with many HP products.

This agreement is designated for sites using 25 or more workstation products, including devices, plotters, computers, and disk drives.

Repacking the device

If HP Customer Care determines that your device needs to be returned to HP for repair, follow the steps below to repack the device before shipping it.

CAUTION

Shipping damage as a result of inadequate packing is the customer’s responsibility.

To repack the device

Remove and retain any DIMMs cards that you have purchased and installed in the device. Do not remove the DIMM that came with the device.

CAUTION

Static electricity can damage DIMMs. When handling DIMMs, either wear an antistatic wrist strap, or frequently touch the surface of the DIMM antistatic package and then touch bare metal on the device. To remove the DIMMs, see

DIMM on page 243 .

Remove and retain the print cartridge.

CAUTION

It is

extremely important

to remove the print cartridge before shipping the device. A print cartridge that remains in the device during shipping will leak and entirely cover the device engine and other parts with toner.

To prevent damage to the print cartridge, avoid touching the roller on it, and store the print cartridge in its original packing material or so that it is not exposed to light.

Remove and retain the power cable, interface cable, and optional accessories.

ENWW HP maintenance agreements 611

If possible, include print samples and 50 to 100 sheets of paper or other print media that did not print correctly.

In the U.S., call HP Customer Care to request new packing material. In other areas, use the original packing material, if possible. Hewlett-Packard recommends insuring the equipment for shipment.

Extended warranty

HP Support provides coverage for the HP hardware product and all HP-supplied internal components. The hardware maintenance covers a 1- to 3-year period from date of the HP product purchase. The customer must purchase HP Support within the stated factory warranty. For more information, contact the HP Customer Care Service and Support group.

612 Appendix B Product warranty statements ENWW

C Regulatory information

This section contains the following regulatory information:

●

FCC regulations

●

Environmental product stewardship program

●

Telecom statement

●

Declaration of conformity

●

Safety statements

ENWW 613

FCC regulations

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy. If this equipment is not installed and used in accordance with the instructions, it may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

●

Reorient or relocate the receiving antenna.

●

Increase separation between equipment and receiver.

●

Connect equipment to an outlet on a circuit different from that to which the receiver is located.

●

Consult your dealer or an experienced radio/TV technician.

NOTE

Any changes or modifications to the printer that are not expressly approved by HP could void the user’s authority to operate this equipment.

Use of a shielded interface cable is required to comply with the Class B limits of Part 15 of

FCC rules.

614 Appendix C Regulatory information ENWW

Environmental product stewardship program

Protecting the environment

Hewlett-Packard Company is committed to providing quality products in an environmentally sound manner. This product has been designed with several attributes to minimize impacts on our environment.

Ozone production

This product generates no appreciable ozone gas (O

Power consumption

Power usage drops significantly while in Ready and Sleep modes, which saves natural resources and saves money without affecting the high performance of this product. This product qualifies for

ENERGY STAR® (Version 3.0), which is a voluntary program to encourage the development of energy-efficient office products.

ENERGY STAR® and the ENERGY STAR mark are U.S. registered marks. As an ENERGY STAR partner, Hewlett-Packard Company has determined that this product meets ENERGY STAR

Guidelines for energy efficiency. For more information, see www.energystar.gov

Toner consumption

Economode uses significantly less toner, which might extend the life of the print cartridge.

Paper use

This product’s manual/optional automatic duplex feature (two-sided printing) and N-up printing

(multiple pages printed on one page) capability can reduce paper usage and the resulting demands on natural resources.

Plastics

Plastic parts over 25 grams are marked according to international standards that enhance the ability to identify plastics for recycling purposes at the end of the product’s life.

ENWW Environmental product stewardship program 615

HP LaserJet print supplies

It’s easy to return and recycle your empty HP LaserJet print cartridges—free of charge—with

HP Planet Partners. HP is committed to providing inventive, high-quality products and services that are environmentally sound, from product design and manufacturing to distribution, operation and recycling processes. We ensure your returned HP LaserJet print cartridges are recycled properly, processing them to recover valuable plastics and metals for new products and diverting millions of tons of waste from landfills. Since this cartridge is being recycled and used in new materials, it will not be returned to you. Your empty HP LaserJet print cartridges are recycled responsibly when you participate in the HP Planet Partners program. Thank you for being environmentally responsible!

In many countries/regions, this product’s printing supplies (for example, print cartridges) can be returned to HP through the HP Printing Supplies Returns and Recycling Program. An easy-to-use and free take back program is available in more than 35 countries/regions. Multilingual program information and instructions are included in every new HP LaserJet print cartridge and supplies package.

HP print supplies returns and recycling program information

Since 1992, HP has offered HP LaserJet supplies return and recycling free of charge. In 2004,

HP Planet Partners for LaserJet Supplies was available in 85% of the world market where

HP LaserJet supplies are sold. Postage-paid and pre-addressed labels are included within the instruction guide in most HP LaserJet print cartridge boxes. Labels and bulk boxes are also available through the Web site: www.hp.com/recycle .

Use the label to return empty, original HP LaserJet print cartridges only. Please do not use this label for non-HP cartridges, refilled or remanufactured cartridges, or warranty returns. Printing supplies or other objects inadvertently sent to the HP Planet Partners program cannot be returned.

More than 10 million HP LaserJet print cartridges were recycled globally in 2004 through the

HP Planet Partners supplies recycling program. This record number represents 26 million pounds of print cartridge materials diverted from landfills. Worldwide, in 2004, HP recycled an average of 59% of the print cartridge by weight consisting primarily of plastic and metals. Plastics and metals are used to make new products such as HP products, plastic trays, and spools. The remaining materials are disposed of in an environmentally responsible manner.

●

U.S. returns.

For a more environmentally responsible return of used cartridges and supplies,

HP encourages the use of bulk returns. Simply bundle two or more cartridges together and use the single, pre-paid, pre-addressed UPS label that is supplied in the package. For more information in the U.S., call 1-800-340-2445 or visit the HP Web site at www.hp.com/recycle .

●

Non-U.S. returns.

Non-U.S. customers should visit the www.hp.com/recycle Web site for further information regarding availability of the HP Supplies Returns and Recycling Program.

Paper

This product is capable of using recycled papers when the paper meets the guidelines outlined in the

HP LaserJet Printer Family Print Media Guide

. This product is suitable for the use of recycled paper according to EN12281:2002.

616 Appendix C Regulatory information ENWW

Material restrictions

This HP product does not contain added mercury.

This HP product contains a battery that might require special handling at end-of-life. The batteries contained in or supplied by Hewlett-Packard for this product include the following:

HP LaserJet M4345 device

Type

Weight

Location

User-removable

Carbon monofluoride lithium battery BR1632

1.5 g

On formatter board

For recycling information, you can go to www.hp.com/recycle , or contact your local authorities or the

Electronics Industries Alliance: www.eiae.org

Disposal of waste equipment by users in private households in the

European Union

This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste. Instead, it is your responsibility to dispose of your waste equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment. The separate collection and recycling of your waste equipment at the time of disposal will help to conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment. For more information about where you can drop off your waste equipment for recycling, please contact your local city office, your household waste disposal service or the shop where you purchased the product.

ENWW Environmental product stewardship program 617

Material Safety Data Sheet (MSDS)

Material Safety Data Sheets (MSDS) for supplies containing chemical substances (for example, toner) can be obtained by contacting the HP Web site at www.hp.com/go/msds or www.hp.com/ hpinfo/community/environment/productinfo/safety .

For more information

To obtain information about these environmental topics:

●

Product environmental profile sheet for this and many related HP products

●

HP’s commitment to the environment

●

HP’s environmental management system

●

HP’s end-of-life product return and recycling program

●

Material Safety Data Sheets

Visit http://www.hp.com/go/environment or http://www.hp.com/hpinfo/community/environment/ productinfo/safety .

618 Appendix C Regulatory information ENWW

Telecom statement

The HP LaserJet M4345x, HP LaserJet M4345xs, and HP LaserJet M4345xm models have the HP

LaserJet Analog Fax Accessory 300 already installed to provide communication to the public switch telephone network (PSTN) for fax functionality. See the

HP LaserJet Analog Fax Accessory 300

User Guide

for all regulatory approval information and regulatory notices associated with the fax functionality and that device.

ENWW Telecom statement 619

Declaration of conformity

Declaration of Conformity

according to ISO/IEC Guide 22 and EN 45014

Manufacturer's Name:

Manufacturer's Address:

Hewlett-Packard Company

11311 Chinden Boulevard,

Boise, Idaho 83714-1021, USA

declares, that the product

Product Name:

Regulatory Model Number 3) :

HP LaserJet M4345 series

BOISB-0407-00 and BOISB-0407-01

Product Options:

Including: CB425A, CB426A, CB427A, CB428A, BOISB-030800 4

ALL

Toner Cartridges: Q5945A

conforms to the following Product Specifications:

Safety:

EMC:

IEC 60950-1:2001 / EN60950-1: 2001 +A11

IEC 60825-1:1993 +A1 +A2 / EN 60825-1:1994 +A1 +A2 (Class 1 Laser/LED Product)

GB4943-2001

CISPR 22:1993 +A1 +A2 / EN 55022:1994 +A1 +A2 -- Class B 1)

EN 61000-3-2:2000

EN 61000-3-3:1995 +A1

EN 55024:1998 +A1 +A2

FCC Title 47 CFR, Part 15 Class B 2 / ICES-003, Issue 4 2)

GB9254-1998, GB17625.1-2003

Supplementary Information:

The product herewith complies with the requirements of the EMC Directive 89/336/EEC and the Low Voltage Directive 73/23/EEC, and carries the CE-Marking accordingly.

1) The product was tested in a typical configuration with Hewlett-Packard Personal Computer Systems.

2) This Device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

3) For regulatory purposes, this product is assigned a Regulatory model number. This number should not be confused with the product name or the product number(s).

4) All worldwide modular approvals for analog fax accessory obtained by Hewlett-Packard under the regulatory model number

BOISB-030800 incorporate the Multi-Tech Systems MT5634SMI Socket Modem Module.

Boise, Idaho , USA

March 29, 2006

For regulatory topics only:

Australia Contact: Product Regulations Manager, Hewlett-Packard Australia Ltd., 31-41 Joseph Street, Blackburn, Victoria 3130, Australia

European Contact: Your Local Hewlett-Packard Sales and Service Office or Hewlett-Packard GmbH, Department HQ-TRE / Standards

Europe, Herrenberger Strasse 140, D-71034 Bblingen, Germany, (FAX: +49-7031-14-3143)

USA Contact: Product Regulations Manager, Hewlett-Packard Company, PO Box 15, Mail Stop 160, Boise, ID 83707-0015, USA,

(Phone: 208-396-6000)

620 Appendix C Regulatory information ENWW

Safety statements

Laser safety

The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration has implemented regulations for laser products manufactured since August 1, 1976. Compliance is mandatory for products marketed in the United States. The device is certified as a “Class 1” laser product under the U.S. Department of Health and Human Services (DHHS) Radiation Performance

Standard according to the Radiation Control for Health and Safety Act of 1968. Since radiation emitted inside the device is completely confined within protective housings and external covers, the laser beam cannot escape during any phase of normal user operation.

WARNING!

Using controls, making adjustments, or performing procedures other than those specified in this user guide may result in exposure to hazardous radiation.

Canadian DOC regulations

Complies with Canadian EMC Class B requirements.

« Conforme à la classe B des normes canadiennes de compatibilité électromagnétiques. « CEM ». »

VCCI statement (Japan)

Power cord statement (Japan)

EMI statement (Korea)

Laser statement for Finland

Luokan 1 laserlaite

Klass 1 Laser Apparat

HP LaserJet M4345, HP LaserJet M4345x, HP LaserJet M4345xs, HP LaserJet M4345xm, laserkirjoitin on käyttäjän kannalta turvallinen luokan 1 laserlaite. Normaalissa käytössä kirjoittimen

ENWW Safety statements 621

suojakotelointi estää lasersäteen pääsyn laitteen ulkopuolelle. Laitteen turvallisuusluokka on määritetty standardin EN 60825-1 (1994) mukaisesti.

VAROITUS !

Laitteen käyttäminen muulla kuin käyttöohjeessa mainitulla tavalla saattaa altistaa käyttäjän turvallisuusluokan 1 ylittävälle näkymättömälle lasersäteilylle.

VARNING !

Om apparaten används på annat sätt än i bruksanvisning specificerats, kan användaren utsättas för osynlig laserstrålning, som överskrider gränsen för laserklass 1.

HUOLTO

HP LaserJet M4345, HP LaserJet M4345x, HP LaserJet M4345xs, HP LaserJet M4345xm kirjoittimen sisällä ei ole käyttäjän huollettavissa olevia kohteita. Laitteen saa avata ja huoltaa ainoastaan sen huoltamiseen koulutettu henkilö. Tällaiseksi huoltotoimenpiteeksi ei katsota väriainekasetin vaihtamista, paperiradan puhdistusta tai muita käyttäjän käsikirjassa lueteltuja, käyttäjän tehtäväksi tarkoitettuja ylläpitotoimia, jotka voidaan suorittaa ilman erikoistyökaluja.

VARO !

Mikäli kirjoittimen suojakotelo avataan, olet alttiina näkymättömällelasersäteilylle laitteen ollessa toiminnassa. Älä katso säteeseen.

VARNING !

Om laserprinterns skyddshölje öppnas då apparaten är i funktion, utsättas användaren för osynlig laserstrålning. Betrakta ej strålen. Tiedot laitteessa käytettävän laserdiodin säteilyominaisuuksista:

Aallonpituus 775-795 nm Teho 5 m W Luokan 3B laser.

622 Appendix C Regulatory information ENWW

Index

Symbols/Numerics

3-bin mailbox

diagrams and part

media specifications 13

operations 135, 160

part number 7

part number 475, 570, 592

3-bin mailbox

500-sheet tray.

See

tray 3

500-sheet trays

adding 7

insert or close error

message 394

jams, clearing 406

part numbers 7, 475, 579, 592

media sizes supported 12

operations 135, 154

rollers, replacing 236

sensor tests 459

sensors, diagrams 204

tray 2 detection switch,

removing 312

tray 2 jam-access-cover

switch, removing 265

unexpected size or type error

accessories

acoustic specifications 605

ordering 472

part numbers 7

accounting hardware 42

activity log, fax 83

address books, e-mail

clearing 79

address, device

Macintosh, problem-

solving 466

ADF

assembly, removing 319

capacity 4

delivery guide (clear mylar

sheet), replacing 231

diagrams and part

numbers 534

front cover, removing 330

hinge flap, replacing 239

hinges, removing 337

input tray 542

input tray, replacing 227

internal components 536

jam detection 202

jam-access cover,

removing 334

left-side cover, removing 332

media specifications 14

motors and fans 200

motors, diagrams 215

mylar replacement kit 554

mylar-holder assembly 552

output-bin extension,

removing 327

pickup-roller assembly 548

rear cover, removing 331

rollers, replacing 228

sensors, diagrams 215

sensors, removing 335

separation pad, diagrams and

part numbers 544

separation pad, replacing 229

white mylar-backing,

removing 328

ADF output bin

capacity 5

adhesive labels.

See

labels

Administration menu, control

panel 50

Alert Settings window, HP

Toolbox 86

alerts, e-mail 84, 92

anticounterfeit supplies 94

AppleTalk setting 41

AppleTalk settings 63

Attention light

autoconfiguration, drivers 32

authorized dealers 609

AUX connection 5

back cover, removing 251

batteries included 617

billing codes report, fax 83

bins

capacities 5

full sensor, removing 316

jams, clearing 409

paper curl, problem-solving 379

removing 233

bins, output

blank copies, problem-solving 437

blank pages

blocked fax list, printing 83

blurred print, problem-solving 429

Bonjour Settings 92

ENWW Index 623

both sides, printing on error

buffer overflow errors 385

browsers supported, HP

Toolbox 37

buttons, control panel

cabinet/stand

part number 7, 475, 584, 592

cables

part numbers 481, 585, 587

calibrating

control panel 107

calibrating scanner 77, 106

call report, fax 83

Canadian DOC regulations 621

capacity

card stock

guidelines for using 17

cartridges

ordering through embedded

replacing 93

status, viewing with HP

Toolbox 85

storage 93

cartridges, print

detection operations 127

part numbers 488, 576, 592

image formation

replacing 224

cartridges, staple

jams 416

part numbers 7, 475, 570, 588

cassette diagrams and part

numbers 518

characters, misformed 424

checks 454

chosen personality not

available 392

circuit diagrams 373

cleaning

about 98

document feeder delivery

system 96

document feeder rollers 98

exterior 95

lid backing 96 paper path 96

scanner glass 95

clear mylar sheet, replacing 231

clock

components

diagrams and part

configuration page

connections

scanner-controller PCA 370

connectivity features 5

contacting HP 609

control panel

Administration menu 50

buttons 48

calibrating 107

cleaning page, printing 96

messages, alphabetical list 383 messages, numerical list 383

Initial Setup menu 60

messages, types of 382

overlays, part numbers 483

overlays, replacing 224

Time/Scheduling menu 58

touchscreen buttons 50

Copitrak devices 42

copying

error messages 398

features 4

media, problem-solving 435

problem-solving 437

problems, preventing 434 quality, problem-solving 434

size, problem-solving 437

counterfeit supplies 94

Courier font, problem-solving 470

covers

ADF front, removing 330

ADF jam-access, removing 334

ADF left-side, removing 332

ADF rear, removing 331

back, removing 251

diagrams and part

numbers 496

front support, removing 269

front, removing 247

scanner 560

624 Index ENWW

top-cover flatbed flange,

removing 246

top-cover switch (SW101),

removing 290

CPU, formatter 115

creased paper, problem-

solving 426

crooked pages 425

curled paper, problem-

solving 425, 435

curly paper, problem-solving 379

custom-size paper

500-sheet tray

embedded Web server links 89

customer support

HP Printer Utility pages 91

Data light

date, setting 59, 100

DC controller

connections, diagrams 368

operations 117

removing 280

DC controller fan (FN104),

removing 284

declaration of conformity 620

default settings

Resets menu 79

delay, sleep 101

delivery assembly, diagrams and

part numbers 530

delivery guide, replacing ADF 231

density

problem-solving 419

settings 91

Device List, HP Toolbox 85

Device Status, HP Toolbox 86

diagnostics

diagrams

DC controller connections 368

delivery assembly 530

electrical/forward assembly 510

fuser 532

internal components 500

lifter-drive assembly 516

main drive assembly 512

motors and fans 208

multipurpose assembly 524

paper-feed roller assembly 520

paper-pickup-drive

assembly 514

registration assembly 522

reverse assembly 526

reverse-separation-guide

assembly 528

sensors and switches 204

timing 371

upper-plate assembly 498

digital faxing 29

digital sending

Setup menu 71

validating gateway

part numbers 486, 570, 592

DIMMs

removing 243

disabling

Embedded Jetdirect 108

Disk Erase feature 43

disposal, end-of-life 617

DLC/LLC settings 63

Document feeder

cleaning delivery system 96

error messages 393

jams, clearing 413

jams, frequent 414

documentation, part numbers 490

dots, problem-

solving 420, 428, 435

double-sided printing error

preconfiguration 33 settings 33, 34

downloading software 30

dpi, settings 91

drivers

Macintosh, problem-

solving 466

universal 32

Update Now 33

dropouts, problem-solving 420

DSS authentication 44

duplex printing accessory

diagrams and part

numbers 564

error

jam detection 158

jams 408

media specifications 12

part number 7, 475, 574, 592

operations 157

replacing 234

duplexer

e-mail

Easy Printer Care software 37

e-mail alerts 84, 92

E-mail Setup menu 71

EIO accessory

EIO cards

part numbers 481, 576, 590

electrical forward assembly,

diagrams and part numbers 510

electrical specifications 604

Embedded Jetdirect

disabling 108

embedded Web server

password 42

ENWW Index 625

end-of-life disposal 617

energy specifications 604

engine control system 117

engine power supply

diagrams and part

numbers 511, 574, 598

removing 306

engine test 454

envelope feeder

envelope specifications 13

error messages 392

jams, clearing 403

load error message 395

part number 7, 475, 574, 592

envelopes

margins 16

specifications 11, 15

storing 16

wrinkled, problem-solving 426

environment for device

problem-solving 418

environment for printer

specifications 606

environmental stewardship

program 615

EPS files, problem-solving 467

Equitrac devices 42

erasing hard disk 43

Error button, control panel

Alert Settings, HP Toolbox 86

error messages

alphabetical list 383

Ethernet cards, part

numbers 481, 576, 590

European Union, waste

disposal 617

extended warranty 612

e-mail validating gateway

fans

main (FN 101), removing 258

DC controller (FN104),

removing 284

diagrams 208

operations 119

print-cartridge (FN102),

removing 285

reversing-unit (FN103),

removing 258

scanner 200

fasteners, types used 222, 473

fax accessory

connecting phone line 28

light status 367

NVRAM initialization 457

part number 7, 475, 576, 592

Fax Activity Log

fax reports, printing 52, 83

Fax Setup menu 68

faxes

receiving, problem-solving 439

sending, problem-solving 438

faxing, digital 29

feed rollers, replacing ADF 228

feed-roller assembly,

removing 278

feeding operations 135

feeding problems, media 436

file directory, printing 83

File Upload, Macintosh 91

Find Other Printers window, HP

Toolbox 86

Finnish laser safety statement 621

firmware

upgrading 102

Firmware Update, Macintosh 91

EPS files, problem-solving 467

fonts

included 3

list, printing 52, 83

problem-solving 470

Upload Macintosh 91

Foreign Interface Harness (FIH)

locating 27

using 42

formatter

front cover, removing 247

front-cover support, removing 269

fuser

numbers 503, 532, 575, 598

diagrams and part

error messages 388

image formation

paper wrapping errors 396

jams, clearing 410

removing 235

fuser modes 18

fuser-control circuit 121

fuser-entrance guide,

removing 235

fuses, overcurrent/overvoltage

protection 127

gateways

error messages 394

validating addresses 441

General Protection FaultException

OE 465

glass

cleaning 95

graphical display, control panel 48

gray background, problem-

hard disk

626 Index ENWW

heavy media, guidelines for

using 17

Help button, control panel

touchscreen 50 help, control panel 50

high-voltage power supply

operations 124

Home button, control panel

Home screen, control panel 49

HP Customer Care 609

HP Driver Preconfiguration 33

HP Easy Printer Care

software 37

HP fraud hotline 94

HP Instant Support Professional

Edition (ISPE) 609

HP Jetdirect print server

configuring 41

error messages 392

settings 61

HP Jetdirect print servers

firmware updates 105

part numbers 481, 576, 590

lights 366

troubleshooting 463

HP Printer Utility 91

HP Printer Utility, Macintosh 35

HP SupportPack 612

HP Toolbox

browsers supported 37

opening 85 options 85

HP Universal Print Driver 32

HP Web Jetadmin

firmware updates 104

HP-Authorized Dealers 609

humidity

problem-solving 418

specifications 606

I/O configuration

network configuration 38

settings 60

Illegal Operation errors 465

image defects, problem-

solving 419

image formation

copy, improving 434 copy, problem-solving 434

troubleshooting 455

image quality

print, problem-solving 418

image repetition, problem-

solving 429

Information menu 51

information pages 82

Information tab, embedded Web

server 87

Initial Setup menu 60

input trays.

See

trays

insert tray error messages 394 install cartridge error message 394

installation

checklist 24

installers, Windows 37

Instant Support Professional

Edition (ISPE) 609

insufficient memory 385, 395

interface ports

included 5

locating 27

internal clock errors 383

internal components, diagrams

IP address

Macintosh, problem-

IPX/SPX setting 40, 63

jams

3-bin mailbox 409

3-bin mailbox, detection 162

ADF access cover,

control-panel messages 400

detection operations 151

Document feeder 413

duplex detection 158

duplex printing accessory 408

e-mail alerts 84

envelope feeder 403

frequent, troubleshooting 414

fuser 410

locations 400

output bin 409

print quality after 418

print-cartridge area 401 print-quality problems 401

tray 2 access-cover switch,

removing 265

Japanese VCCI statement 621

Jetadmin

firmware updates 104

Jetadmin, HP Web 36, 90

Jetdirect print server

configuring 41

error messages 392

settings 61

Jetdirect print servers

firmware updates 105

part numbers 481, 576, 590

lights 366

troubleshooting 463

job storage

settings 60

jobs

Kensington locks 45

keys, control panel

laser safety statements 621

Korean EMI statement 621

labels

specifications 16

LAN fax 29

LAN-connector 5

language, changing 109

languages, printer 3

ENWW Index 627

laser/scanner assembly

diagrams and part

numbers 501, 578, 600

operations 128

removing 315

LDAP servers validating gateway

legal paper

clipped margins 470

letterhead

guidelines for using 17

lid, cleaning 96

lifter-drive assembly diagrams and part

light print

lights

lines, problem-solving

copies 435

link speed settings 66

Linux drivers 469

error messages 395

unexpected size or type error

Lock Resources, Macintosh 91

locking

accessories 8

control panel menus 44

formatter cage 45

loopback test 442

loose toner, problem-solving 423

loose toner, troubleshooting 401

low-voltage power supply

operations 125

Macintosh

AppleTalk settings 63

driver settings 34

drivers, problem-solving 466

HP Printer Utility 91

problems, solving 466

removing software 35 software 35

software components 37

support 610

supported operating

systems 31

USB card, problem-solving 467

mailbox, 3-bin

diagrams and part

media specifications 13

operations 135, 160

part numbers 7

part number 475, 570, 592

mailbox, 3-bin

main drive assembly, diagrams

and part numbers 512

main fan (FN101), removing 258

main motor (M101), removing 283

maintenance agreements 611

maintenance kit

part number 488, 580, 592

Management menu 59

manuals, part numbers 490

margins legal paper, problem-

solving 470

margins, envelopes 16

material restrictions 617

Material Safety Data Sheet

(MSDS) 618

media

500-sheet tray

duplexer specifications 12

ADF specifications 14

card stock 17

curled 379, 425, 435

envelope feeder

specifications 13

feeding operations 135

fuser modes 18

heavy 17

legal, clipped margins 470

letterhead 17 preprinted forms 17

problem-solving 418, 435

problem-solving trays 379

skewed 425

specifications 14

stacker specifications 13

stapler specifications 14

part numbers 486, 570, 592

memory

insufficient 385, 395

NVRAM initialization 457

permanent storage error

Memory Enhancement technology

menu map

menus, control panel

mercury-free product 617

messages

Alert Settings, HP Toolbox 86

alphabetical list 383

628 Index ENWW

misformed characters, problem-

solving 424

motors

ADF 215

main (M101), removing 283

diagrams 208

operations 119

print-cartridge (M102),

removing 287

scanner 200

multifeeds 436

multipurpose assembly diagrams and part

numbers 524

multipurpose tray.

See

tray 1

mylar replacement kit, ADF 554

mylar-holder assembly, ADF 552

Networking tab, embedded Web

server 89

networks

AppleTalk settings 63

configuring 38

connectivity features 5

default gateway 39

diagnostics 64

disabling DLC/LLC 41

disabling protocols 40

DLC/LLC settings 63

problem-solving printing 433

HP Jetdirect print server error

link speed settings 66

Macintosh settings 92

protocol configuration page,

troubleshooting HP Jetdirect

print servers 463

troubleshooting printing 442

validating gateway

next-day on-site service 611

noise specifications 605

non-HP supplies 94

not responding, problem-

NVRAM

on-site service agreements 611

online help, control panel 50

online support 609

operating environment

specifications 606

operating systems supported 31

operations

3-bin mailbox 160

ADF jam detection 202

duplex printing accessory 157

engine control system 117

formatter 114

image formation 131

pickup, feed, and delivery 135

laser/scanner system 128

motors and fans 119

power supply 120

Resolution Enhancement

temperature detection 120

optical unit

operations 200

ordering

supplies and accessories 472

supplies through embedded

supplies with HP Toolbox 85

output bins

capacities 5

jams, clearing 409

copy, improving 434 copy, problem-solving 434

removing 233

output path open error

message 396

output quality

after jams 401

print, problem-solving 418

output-bin-full sensor,

removing 316

over-temperature protection 122

overcurrent/overvoltage

protection 127

overlays, control panel

part numbers 483

replacing 224

packaging device 611

paper

500-sheet tray

duplexer specifications 12

ADF specifications 14

curled 379, 425, 435

feeding operations 135

fuser modes 18

legal, clipped margins 470

problem-solving 418, 435

problem-solving trays 379

skewed 425

specifications 14

stacker specifications 13

stapler specifications 14

diagrams and part numbers 520

paper path

paper-feed assembly,

paper-feed roller assembly,

paper-path-sensor test 459

paper-pickup-drive assembly,

diagrams and part numbers 514

ENWW Index 629

paper-pickup-drive assembly,

removing 295

paper-present sensor(PS101),

removing 314

paper-size-detection switch

(SW102), removing 313

parallel port

part numbers

customer-replaceable

delivery assembly 530

EIO cards 481, 576, 590

electrical/forward assembly 510

fuser 532

internal components 500

lifter-drive assembly 516

main drive assembly 512

maintenance kit 488, 580, 592

memory 486, 570, 592

multipurpose assembly 524

paper-feed roller assembly 520

paper-pickup-drive

assembly 514

print cartridges 488, 576, 592

registration assembly 522

reverse assembly 526

reverse-separation-guide

assembly 528

trays 475, 579, 592

upper-plate assembly 498

parts

replacing 221, 472

password, embedded Web

server 42

PCL drivers

universal 32

permanent storage errors 391

PFC (power-factor-correction)

power supply, removing 301

phone cords, part

numbers 481, 579, 587

phone line, connecting fax

accessory 28

photosensitive drum rotation

test 456

pickup and feed operations 135

pickup roller, replacing tray 1 237

pickup rollers, replacing ADF 228

pickup-roller assembly, ADF 548

ping test 443

PJL (printer job language) 116

PML (printer management

language) 116

ports

included 5

locating 27

problem-solving Macintosh 467

PostScript

problem-solving 470

PostScript Printer Description

(PPD) files

included 35

power

specifications 604

troubleshooting 364

power cords, part

numbers 481, 581, 587

power supply

power supply, removing 301

engine, removing 306

operations 120

overcurrent/overvoltage

protection 127

power-factor-correction (PFC)

PPDs

included 35

preconfiguration, driver 33

preprinted forms

guidelines for using 17

pressure roller operations 131

preventative maintenance kit

part number 488, 580, 592

print cartridges

authentication 94

detection operations 127

image formation

ordering through embedded

part numbers 488, 576, 592

tire tracks 427 white lines 427

replacing 93, 224

status, viewing with HP

print quality

misformed characters 424

problem-solving 418

repeating defects 423

repetitive images 429

scattered lines 428

smeared toner 422

specks 420

white spots 428

print-cartridge fan (FN102),

removing 285

print-cartridge motor (M102),

removing 287

printer

dimensions 22

printer drivers.

See

drivers

printer job language (PJL) 116

printer languages 3

printer maintenance kit

part number 488, 580, 592

printer management language

(PML) 116

printer sequence of

operations 112

printing system software 30

priority, settings 33

630 Index

ENWW

problem-solving

curled paper 379, 425

Error button, control panel

processor specifications 115

fonts 470

gateway addresses 441

messages, types of 382

network printing 433

networks 64

output quality 418

PostScript problems 470

printing 381

receiving faxes 439

repeating defects 423

repetitive images 429

text quality 424, 429

protocol configuration page,

printing 67

ENWW

quality

after jams 401

copy, improving 434 copy, problem-solving 434

print, problem-solving 418

Ready light

reattach output bin error

message 397

receiving faxes

problem-solving 439

removing Macintosh software 35

registration assembly, diagrams

and part numbers 522

registration assembly,

removing 292

remote firmware update

(RFU) 102

removing parts 221

repacking device 611

repeating defects, problem-

solving 423, 429

repetitive defect ruler 431

replacing parts 221

replacing printing cartridges 93

reset button 48

reset, cold 457

Resets menu, control panel 79

resolution

operations 114

problem-solving quality 418

settings 91

Resolution Enhancement

technology (REt) 91, 114

REt (Resolution Enhancement

technology) 91

reverse assembly, diagrams and

part numbers 526

reverse-separation-guide assembly, diagrams and part

numbers 528

reversing assembly

operations 148

removing 254

reversing-separation-guide

assembly, removing 253

reversing-unit fan (FN103),

removing 258

rollers

500-sheet trays, replacing 236

ADF pickup assembly 548

ADF, replacing 228

cleaning document feeder 98

feed assembly, removing 278

image formation

repetitive defect ruler 431

paper-feed assembly, diagrams and part

numbers 520

transfer, replacing 226

tray 1 pickup, replacing 237

safety statements 621

scanner

operations 198

sequence of operations 113

scanner assembly, removing 321

scanner calibration 77, 106

scanner diagrams and part numbers

base components 556

covers 560

flatbed-unit assembly 558

scanner errors 386

scanner filter, replacing 238

scanner glass

cleaning 95

scanner lid backing, cleaning 96

scanner tests 460

scanner-controller PCA

connections, diagrams 370

scanner-controller PCA,

removing 326

scanning e-mail validating gateway

scanning to e-mail

screwdrivers, required 221

screws, types used 222, 473

Secure Disk Erase 43

security

disk erase 43

features 42

Index 631

Foreign Interface Harness

(FIH) 42

locking control panel menus 44

locking formatter cage 45

sending faxes

sending to e-mail

sending to e-mail validating gateway

sensors

3-bin mailbox jam

detection 162

ADF diagrams 215

ADF jam detection 202

ADF, removing 335

fuser-control circuits 121

diagrams 204

duplex jam detection 158

output-bin-full, removing 316

manual test 459

media-detection 135

paper-path, testing 459

paper-present sensor(PS101),

removing 314

scanner, testing 460

temperature detection 120

thermistor (TH3), removing 263

separation pad, ADF diagrams and part

numbers 544

replacing 229

sequence of operations 112

service

HP-Authorized Dealers 609

repacking device 611 service agreements 611

service ID 462

Service menu, control panel 80

settings

cold reset 457

drivers 34

priority 33

Settings tab, embedded Web

setup

size, copy

size, media

500-sheet tray

duplexer specifications 12

ADF specifications 14

envelope feeder

specifications 13 stacker specifications 13

stapler specifications 14

unexpected, error

prevention operations 145

skew

Sleep mode

sleep settings

power specifications 604

wake time 101

slow printing, problem-solving 380

slow speed, problem-solving

fax receiving 439

smeared toner, problem-

solving 422

SMTP servers validating gateway

uninstalling Macintosh 35

software

embedded Web server 36

HP Easy Printer Care 37

HP Printer Utility 91

supported operating

Web sites 30

Windows 37

solenoids, diagrams 204

space requirements 22

specifications

operating environment 606

paper 14

transparencies 16

specifications, media

envelope feeder 13

specks, problem-solving 420, 428

speed fax receiving, problem-

solving 439

speed dial list, printing 83

troubleshooting 359

Spool32 errors 465

spots, problem-solving 420, 428

standard output bin

capacity 5

jams, clearing 409

part numbers 7, 475, 570, 588

staple cartridges

jams 416

stapler/stacker

capacity 5

diagrams and part

numbers 566

media specifications 13, 14

part number 7, 475, 570, 592

paper jams 409

staple jams 416

too many pages error

message 397

Start button 48

Start button, control panel

Home screen, control panel 49

status

e-mail alerts 84

632 Index ENWW

embedded Web server 87

HP Printer Utility, Macintosh 91

HP Toolbox software 85

messages, types of 382

Status button 48

Stop button 48

Stop button, control panel

storage cabinet

part number 7, 475, 584, 592

storage, job

streaks, problem-solving 435

settings 60

storing

envelopes 16

print cartridges 93

subnet mask 39

supplies

authentication 94 counterfeit 94

ordering through embedded

ordering with HP Toolbox 85

part

numbers 7, 475, 488, 570, 576

, 588, 592

replacing print cartridges 93

Resets menu 79

status page, printing 82

status, viewing with embedded

Web server 87

status, viewing with HP Printer

Utility 91

status, viewing with HP

Toolbox 85

support

embedded Web server links 89

HP Printer Utility pages 91

Linux 469

online 609

repacking device 611

Support tab, HP Toolbox 85

SupportPack, HP 612

switches

tray 2 detection, removing 312

diagrams 204

paper-size-detection (SW102),

removing 313

testing 459

top-cover (SW101),

removing 290

tray 2 jam-access-cover

(SW105), removing 265

technical support

temperature

fuser-control circuits 121

thermistor (TH3), removing 263

temperature specifications 606

tests

component 461

drum rotation 456

engine 454

formatter 455 half self 455

networks 64

paper-path-sensor 459

scanner 460

sensor, manual 459

text, problem-solving

misformed characters 424

thermistor (TH3), removing 263

time, setting 59, 100

Time/Scheduling menu, control

panel 58

timeout settings 60

timing chart 371

tire tracks, problem-solving 427

toner adhesion problems,

solving 435

density setting 91

level detection 127

loose, problem-solving 423

smeared, problem-solving 422

Toolbox.

See

HP Toolbox

tools, required 221

top cover

jams, clearing 401

top-cover flatbed flange,

removing 246

top-cover switch (SW101),

removing 290

transfer charging roller

transfer rollers, replacing 226

transparencies

specifications 16

troubleshooting 418

tray 1

feed assembly, removing 271

insert or close error

message 394

jams, clearing 405

load error message 395

media sizes supported 11

pickup roller, replacing 237

removing 267

unexpected size or type error tray 2

tray 2 detection switch,

removing 312

tray 2 jam-access-cover switch

(SW105), removing 265

tray 3

feeding problems, solving 436

trays

ADF input, replacing 227

insert or close error

message 394

ENWW Index 633

jams, clearing 405, 406

media size specifications 12

part numbers 475, 579, 592

rollers, replacing 236

sensor tests 459

sensors, diagrams 204

status, viewing with HP

Toolbox 85

unexpected size or type error

troubleshooting

Alert Settings window, HP

control panel messages,

numerical 383

engine test 454

error messages, alphabetical

list 383

error messages, numerical

list 383

formatter test 455 half self-test 455

HP Jetdirect print servers 463

jams, clearing 400

jams, frequent 414

network printing 442

network printing, loopback

test 442

network printing. ping test 443

paper path test 415

paper-path-sensor test 459

power 364

repetitive defect ruler 431

scanner tests 460

sensor test, manual 459

speed 359

staple jams 416

TrueType fonts included 3

two-sided printing error

uninstalling Macintosh software 35

typefaces

included 3

unable to connect, copy, or

send 398

unexpected size or type error

messages 387

universal print driver 32

unlocking accessories 8

Update Now feature, drivers 33

upgrading firmware 102

upper-plate assembly, diagrams

and part numbers 498

usage page, printing 82

USB cable, part

number 481, 585, 587

USB configuration 27

USB port

problem-solving Macintosh 467

validating gateway