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TracVision
®
M1 with Multi-service Interface Box/Controller
(Model M1
dx
– DISH Network Configuration)
(Model M1-C – ExpressVu Configuration)
TracVision M1
Multi-service Interface Box/
Controller Configuration
User’s Guide
This user’s guide provides all of the basic information you need to operate, set up, and troubleshoot the TracVision M1 satellite TV antenna system. For detailed installation information, please refer to the TracVision M1 Installation Guide.
TracVision M1 User’s Guide
Please direct questions, comments, or suggestions to:
KVH Industries, Inc.
50 Enterprise Center
Middletown, RI 02842-5279 USA
Tel: +1 401 847-3327
Fax: +1 401 849-0045
E-mail: [email protected]
Internet: www.kvh.com
If you have any comments regarding this manual, please e-mail them to [email protected]. Your input is greatly appreciated!
KVH Part # 54-0580 Rev. B
© 2008-2009, KVH Industries, Inc., All rights reserved.
U.S. Patents Pending
Trademark Information
TracVision, KVH, and the unique light-colored dome with dark contrasting baseplate are registered trademarks of KVH Industries, Inc.
DVB (Digital Video Broadcasting) is a registered trademark of the DVB Project.
DIRECTV is an official trademark of DIRECTV, Inc.
DISH Network is an official trademark of EchoStar Communications Corporation.
ExpressVu is a property of Bell ExpressVu, a wholly owned subsidiary of Bell Satellite Services.
All other trademarks are the property of their respective owners.
Disclaimer
Every effort has been made to ensure the correctness and completeness of the material in this document. No company shall be liable for errors contained herein. The information in this document is subject to change without notice. No warranty of any kind is made with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose.
TracVision M1 User’s Guide
Table of Contents
Table of Contents
1 Introduction
Using this Manual..............................................................................3
System Overview...............................................................................5
2 Operation
Receiving Satellite TV Signals .........................................................11
Turning the System On/Off ..............................................................12
Understanding the Status Screen....................................................13
Switching Satellites.........................................................................14
Changing the Satellite Switching Mode...........................................16
Product Care....................................................................................17
3 System Preferences
Adjusting the Display Brightness.....................................................21
Entering Latitude/Longitude ............................................................22
4 Setup
ExpressVu Setup..............................................................................25
DISH Network Setup ........................................................................28
DIRECTV Setup.................................................................................33
Manual Mode Setup.........................................................................35
Resetting the System to Change Setup ...........................................36
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TracVision M1 User’s Guide
Table of Contents
5 Troubleshooting
Five Simple Checks..........................................................................39
System Status Lights .......................................................................40
Error Messages................................................................................42
Running the Diagnostics Test ..........................................................43
Viewing System Information............................................................45
Calibrating the Gyros .......................................................................47
Changing Tracking Parameters .......................................................48
Technical Support............................................................................50
A Wiring Diagrams
Wiring Diagram - 1 Receiver............................................................53
Wiring Diagram - 2 Receivers..........................................................54
Wiring Diagram - 3 Receivers..........................................................55
B Menus Quick Reference Guide
Interface Box Menus........................................................................59
1. Introduction
This chapter provides a basic overview of this manual and your
TracVision system.
Contents
Using this Manual.............................................................. 3
System Overview............................................................... 5
TracVision M1 User’s Guide
Chapter 1 - Introduction
1
TracVision M1 User’s Guide
Chapter 1 - Introduction
Using this Manual
This manual provides complete operation, setup, and troubleshooting information for your TracVision system.
Who Should Use This Manual
The user should refer to the “Operation” and “System Preferences” chapters to learn how to operate the system.
The user, installer, or servicing technician should refer to the “Setup” chapter for information on configuring the system for the desired satellite TV service and satellites. The user, installer, or servicing
technician should also refer to the “Wiring Diagrams” appendix for information on connecting additional receivers.
The user and/or servicing technician/installer should refer to the
“Troubleshooting” chapter to help identify the cause of a system problem.
Flowchart Conventions
When instructions indicate to select a specific menu option, press the corresponding interface box button located below the display (see
Figure 1).
Figure 1 Example of Menu Option and Corresponding Interface Box Button
ANTENNA= MANUAL?
CHANGE ACCEPT
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4
TracVision M1 User’s Guide
Chapter 1 - Introduction
Typographical Conventions
This manual uses the following typographical conventions:
Text Example
SELECT SATELLITES
See “System Overview” on page 5
.
Description
Text as it appears on the interface box display; also denotes receiver remote control buttons
Cross-reference to another chapter in the manual or to a website
Types of Notices
This manual uses the following types of notices to call attention to important or related information:
IMPORTANT!
Be sure to read these carefully to ensure proper operation and configuration of your TracVision system.
NOTE: Notes contain useful information about system settings.
TIP: Tips contain helpful information, allowing you to get the most out of your TracVision system.
Related Documentation
In addition to this User’s Guide, the following documents are provided with your TracVision system:
Document Description
Installation Guide Complete installation instructions
Product Registration Form Details on registering the product
Warranty Statement
Contents List
Warranty terms and conditions
List of every part supplied in the kit
TracVision M1 User’s Guide
Chapter 1 - Introduction
System Overview
Your TracVision M1 is a state-of-the-art, actively stabilized antenna system that delivers live satellite TV to your mobile audio/video entertainment system. A basic system is illustrated below. Detailed
wiring diagrams are provided in “Wiring Diagrams” on page 51
.
Figure 2 TracVision M1 Basic System Diagram
6100
KVH TracVision M1
Antenna
KVH Multi-service
Interface Box/Controller
SATELLITE
CANCEL
HDTV SATELLITE RECEIVER
POWER
SYSTEM INFO
OFF-AIR
Satellite TV Receiver
Customer-supplied; see page 6 for list of KVH-validated receivers
Television
Customer-supplied
5
6
TracVision M1 User’s Guide
Chapter 1 - Introduction
System Components
The TracVision M1 system includes the following components:
The antenna uses integrated DVB technology to quickly acquire and track the correct satellite, switch between satellites, and send TV signals to the interface box. Internal gyros allow the antenna to track the satellite at all times, even while you’re on the move!
The multi-service interface box/controller supplies power to the antenna and delivers satellite TV signals to your satellite TV receiver. The interface box also allows you to set up the system using the pushbuttons and LCD display.
NOTE: Henceforward, this manual uses the term “interface box” to refer to the multi-service interface box/controller.
Compatible Receivers
To ensure compatibility with the TracVision system, KVH recommends the receiver models shown in the table below. These receivers have all been validated by KVH to work well with the
TracVision system. For information on connecting different receiver models,
contact KVH Technical Support at 401-847-3327.
Figure 3 KVH-Validated Receivers
Standard-Definition Models
DIRECTV DISH Network ExpressVu
D12
D11
D10
311
211k
211
3100
4110
High-Definition (HD) Models
DIRECTV DISH Network ExpressVu
HD not supported
211k
211
6100
6131
TracVision M1 User’s Guide
Chapter 1 - Introduction
ExpressVu Configuration
Other than a satellite TV receiver, no additional components are needed to receive both highdefinition (HD) and standard-definition programming from ExpressVu’s 91 and 82 satellites. The antenna will automatically switch between these satellites as necessary as you change channels using the primary receiver’s remote.
DISH Network Configuration
Other than a satellite TV receiver, no additional components are necessary to receive both highdefinition (HD) and standard-definition programming from three DISH Network satellites:
N E T W O R K
119, 110, and either 61 or 129 (choose the third satellite for your
particular region - see “DISH Network Setup” on page 28 ). The
antenna will automatically switch between these three satellites as necessary as you change channels using the primary receiver’s remote.
DIRECTV Configuration
You can receive DIRECTV programming from the
101 and 119 satellites without any special equipment. All you need is a DIRECTV receiver. The antenna will automatically switch between these two satellites as necessary as you change channels using the primary receiver’s remote.
7
2. Operation
This chapter explains everything you need to know to operate the
TracVision system.
Contents
Receiving Satellite TV Signals ......................................... 11
Turning the System On/Off .............................................. 12
Understanding the Status Screen.................................... 13
Switching Satellites......................................................... 14
Changing the Satellite Switching Mode........................... 16
Product Care.................................................................... 17
TracVision M1 User’s Guide
Chapter 2 - Operation
9
TracVision M1 User’s Guide
Chapter 2 - Operation
Receiving Satellite TV Signals
Television satellites are located in fixed positions above the Earth’s equator and beam TV signals down to certain regions of the planet
(not worldwide). To receive TV signals from a satellite, you must be located within that satellite’s unique coverage area.
TIP: For your convenience, KVH provides links to several websites that offer satellite coverage information. Simply visit our website at
www.kvh.com/ footprint
.
Figure 4 Example of a Satellite Location and Coverage Area
Equator
In addition, since TV satellites are located above the equator, the
TracVision antenna must have a clear view of the sky to receive satellite TV signals. Anything that stands between the antenna and the satellite can block the signal, resulting in lost reception. Common causes of blockage include trees, buildings, bridges, and onboard equipment. Heavy rain, ice, or snow might also temporarily interrupt satellite signals.
Figure 5 Example of Satellite Blockage
Blocked!
rac ision
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TracVision M1 User’s Guide
Chapter 2 - Operation
Turning the System On/Off
Since the interface box supplies power to the antenna, you can turn the antenna on or off using the interface box Power switch.
Turning On the System
Follow the steps below to turn on your TracVision system.
1. Make sure the antenna has a clear view of the sky.
2. Turn on your satellite TV receiver and TV.
3. Press the Power switch on the front of the TracVision interface box.
Figure 6 Interface Box Components
Display
Power
Switch
Status
Lights
Buttons
4. Wait one minute for system startup.
Once the antenna finds the correct satellite, all three status lights on the interface box should be lit green. If any lights are
not lit green, see “System Status Lights” on page 40 .
Turning Off the System
Follow the steps below to turn off your TracVision system.
1. Press the Power switch on the front of the TracVision interface box.
2. Turn off your satellite TV receiver and TV.
TracVision M1 User’s Guide
Chapter 2 - Operation
Understanding the Status Screen
Following startup, the interface box displays the current system status.
Figure 7 Interface Box Status Screen
Antenna
State
Service
TRACKING EXVU 91
DUAL-SAT MODE
Satellite
Signal
Strength
Operating
Mode
Screen Field
Antenna State
Service
Satellite
Description
Current state of the antenna:
• Idle
• Initializing
• Searching
• Tracking
• Error
Satellite TV service currently set up in the
TracVision system:
• DTV (DIRECTV)
• DISH (DISH Network)
• EXVU (ExpressVu)
• MAN (Manual)
Satellite that the antenna is currently tracking
This number refers to the satellite’s “orbital slot,” which is its longitudinal location above the equator.
Signal Strength Strength of the satellite TV signal, as measured by RF level
The more bars, the stronger the signal, just like a cell phone. Three bars = good reception.
Operating Mode Mode of operation currently set up in the
TracVision system:
• Dual-Sat (DIRECTV or ExpressVu)
• Single-Sat (ExpressVu)
• DISH 1000/129 (DISH Network)
• DISH 1000/61 (DISH Network)
• DISH 500 (DISH Network)
For a list of satellites tracked in each operating
.
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TracVision M1 User’s Guide
Chapter 2 - Operation
Switching Satellites
If your system is set up to track multiple satellites, you can easily switch between them. Use the switching method that applies to your particular setup. You can identify the current satellite switching method by the format of the status screen:
Status Screen Examples
TRACKING DISH 119
DISH 1000/129 MODE
TRACKING EXVU 91
DUAL-SAT MODE
Satellite Switching Method
Automatic
Manual
TRACKING DISH 119
PUSH TO SWITCH SAT
TRACKING EXVU 91
PUSH TO SWITCH SAT
TracVision M1 User’s Guide
Chapter 2 - Operation
Automatic Switching
All operating modes provide automatic satellite switching using the primary receiver (the receiver connected to the “Unstacked Output” jack on the interface box). The antenna will automatically switch satellites as you change channels using the primary receiver’s remote.
NOTE: The receiver might take up to 30 seconds to display video when changing channels, switching between satellites, and/or switching between standard-definition and high-definition channels.
NOTE: DISH Network receivers may switch to a different satellite on their own in response to a blockage condition. For example, if the antenna’s view of the 110 satellite becomes blocked for over a minute, the receiver may try switching to the 119 satellite. If this occurs, you will see an error message on the TV. Once the antenna can see the selected satellite again, the receiver will automatically switch back and the error message will disappear.
How Switching Satellites Affects Additional Receivers
The TracVision system tracks one satellite at a time. Therefore, if you switch satellites using the primary receiver, televisions connected to other receivers might display different programming, no programming, or an error message. Simply select a channel carried by the new satellite, or use the primary receiver to switch back to the original satellite. Only the primary receiver controls satellite selection.
Manual Switching
If you set up the system to track a custom set of satellites in Manual mode, you can use the interface box to switch among them. Simply press the CHANGE button until the display shows the desired satellite. Then press ACCEPT.
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TracVision M1 User’s Guide
Chapter 2 - Operation
Changing the Satellite Switching Mode
Unless your system is set up in Manual mode, the antenna will automatically switch satellites as you change channels using the receiver’s remote control. However, if you want to manually select a satellite for some reason, the interface box allows you to switch from automatic to manual switching. (You can also switch back to automatic switching using this same menu function.)
Follow the steps in the flowchart below to change the satellite switching mode.
Figure 8 Satellite Switching Mode
Press MENUS until
DIAGNOSTICS= No is displayed.
DIAGNOSTICS= NO
NEXT MENU CHANGE
DIAGNOSTICS= YES?
CHANGE ACCEPT
ENTERING DIAGNOSTICS
SYSTEM RESET= NO
NEXT MENU CHANGE
Press MENUS until
SAT SWITCH= AUTO is displayed.
SAT SWITCH= AUTO
NEXT MENU CHANGE
SAT SWITCH= MANUAL?
CHANGE ACCEPT
SAT SWITCH= MANUAL
TracVision M1 User’s Guide
Chapter 2 - Operation
Product Care
Please consider the following antenna care guidelines for maintaining peak performance:
• Periodically wash the exterior of the antenna dome with fresh water and mild detergent. Avoid harsh cleansers and volatile solvents (such as acetone) and do not spray the dome directly with high-pressure water.
• If you wish to paint the dome, use only non-metallic automotive paint without a primer coat. Any paint that contains metal will block satellite signals and impair reception.
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TracVision M1 User’s Guide
Chapter 3 - System Preferences
3. System Preferences
This chapter explains how to change the brightness and latitude/ longitude settings.
Contents
Adjusting the Display Brightness..................................... 21
Entering Latitude/Longitude ............................................ 22
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TracVision M1 User’s Guide
Chapter 3 - System Preferences
Adjusting the Display Brightness
Follow the steps in the flowchart below if you need to adjust the brightness of the interface box display.
Figure 9 Brightness Setting
Press MENUS until
BRIGHTNESS is displayed.
BRIGHTNESS= HIGH
NEXT MENU CHANGE
Press CHANGE until the desired setting is displayed: HIGH,
MEDIUM, or LOW.
BRIGHTNESS= MEDIUM?
CHANGE ACCEPT
BRIGHTNESS= MEDIUM
Press EXIT to exit the menu.
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TracVision M1 User’s Guide
Chapter 3 - System Preferences
Entering Latitude/Longitude
Follow the steps in the flowchart below to enter your vessel’s latitude and longitude into the system. The antenna will use your position information to speed up satellite acquisition. (If the antenna knows where you are located, it knows where it should start looking for the satellite.)
Figure 10 Latitude/Longitude Setting
Press MENUS until
LAT/LONG is displayed.
LAT/LONG= 41N, 071W
NEXT MENU CHANGE
LAT/LONG= 41N, 071W?
CHANGE ACCEPT
LAT/LONG= 41N, 071W
CHANGE ACCEPT
Press CHANGE to set each digit plus N/S (north or south) and E/W (east or west). Press
ACCEPT to save each digit.
LAT/LONG= 55N, 012E?
CHANGE ACCEPT
RESTARTING ANTENNA
TracVision M1 User’s Guide
Chapter 4 - Setup
4. Setup
When you turn on the TracVision system for the first time, the interface box display shows “SYSTEM NEEDS SETUP.” This chapter explains how to set up the system for your desired satellite TV service.
Contents
ExpressVu Setup.............................................................. 25
DISH Network Setup ........................................................ 28
DIRECTV Setup................................................................. 33
Manual Mode Setup......................................................... 35
Resetting the System to Change Setup ........................... 36
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TracVision M1 User’s Guide
Chapter 4 - Setup
ExpressVu Setup
You can set up the system for any one of the following ExpressVu operating modes:
Mode
Dual-Sat
Single-Sat
Satellites Tracked
91 and 82
91 only
Step 1 - Set the Operating Mode in the Antenna
Follow the steps in Figure 11 to set up the antenna for your selected
ExpressVu operating mode. Then keep the antenna turned on for the next step.
NOTE: If the status screen does not show “SYSTEM NEEDS SETUP,” follow the steps in
“Resetting the System to Change Setup” on page 36
.
Figure 11 ExpressVu Setup
TRACKING DTV 101
SYSTEM NEEDS SETUP
Press any button to begin.
SERVICE= DIRECTV?
CHANGE ACCEPT
Press CHANGE until
EXPRESSVU is displayed.
SERVICE= EXPRESSVU?
CHANGE ACCEPT
MODE= DUAL-SAT?
CHANGE ACCEPT
Press CHANGE until the desired mode is displayed. Then press
ACCEPT.
MODE= SINGLE-SAT?
CHANGE ACCEPT
INSTALLING EXVU SATS
XX XX
Displays satellites installed for the selected mode.
RESTARTING ANTENNA
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TracVision M1 User’s Guide
Chapter 4 - Setup
Step 2 - Run Receiver Check Switch Tests
To configure the primary receiver for your selected ExpressVu mode and automatic satellite switching, you need to run two Check Switch tests on the receiver. The first Check Switch test finds the correct satellites; the second configures the receiver for those satellites. To configure additional receivers for your selected mode, you need to run just one Check Switch test on each (see page 27 ).
IMPORTANT!
If you remove a receiver from the vessel and configure it for a home setup, you will need to repeat this step to reconfigure that receiver for a mobile setup whenever you reconnect it to the
TracVision system.
Primary Receiver - Run Two Check Switch Tests
Follow these steps to run two Check Switch tests on the primary receiver, which is connected to the “Unstacked Output” jack on the interface box. This receiver controls satellite selection.
1. Make sure the vessel is docked in calm water, and ensure the antenna has an unobstructed view of the sky so it can “see” all of the desired satellites.
2. Apply power to the TV and receiver. (If the antenna is turned off, turn it back on using the interface box power switch and wait for system startup, until the interface box shows “TRACKING.”)
3. Using the receiver’s remote, go to the “Point Dish/
Signal Strength” screen (press MENU, 6, 1, 1).
4. Choose Check Switch, then press SELECT.
5. Choose Check, then press SELECT.
6. Wait at least 15 minutes, or until the interface box shows “PLEASE RUN ANOTHER CHECK SWITCH,” before proceeding to allow the antenna to find all of the satellites. Disregard any messages that appear on the
TV screen; they do not correctly indicate when the antenna is ready for the next Check Switch test.
7. Once you have waited the appropriate amount of time, choose Retest, then press SELECT to run a second
Check Switch test.
TracVision M1 User’s Guide
Chapter 4 - Setup
8. Once the Check Switch test is complete, refer to the table in Figure 12 and verify the values displayed on your TV match those required for your selected service.
If your values match: Exit the menu and allow the receiver to download the program guide.
If your values do not match, and you selected Single-Sat
mode: It is normal for your TV to show “No Switch Detected,”
“Switch Type Unknown,” or a similar error message. No action is required.
If your values do not match, and you selected Dual-Sat mode:
Reset the system (follow the process on page 36 ), then repeat
the entire ExpressVu setup process, starting with Step 1 on
Figure 12 Expected Check Switch Results
ExpressVu Dual-Sat Results
Input
1
Satellite
91
Switch
1
91
2
82
Polarity
Odd
Status
Even
Reception Verified
Odd
SW21
2
82
Even
Additional Receiver(s) - Run One Check Switch Test
If any receivers are connected to the “Stacked Output” jack on the interface box, follow these steps to run a single Check Switch test on each additional receiver, one at a time.
1. Temporarily disconnect the primary receiver from the
“Unstacked Output” jack on the interface box. Connect the additional receiver in its place.
2. Perform Steps 1-5 on page 26 to run the test.
3. Wait 15 minutes, then verify that the values displayed on the TV match those shown in Figure 12. If the values do not match, and the system is set to Dual-Sat mode, try running another Check Switch test. If your system is set to Single-Sat mode, an error message will appear instead; this is normal.
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TracVision M1 User’s Guide
Chapter 4 - Setup
DISH Network Setup
You can set up the system for any one of the following DISH Network operating modes:
Mode
DISH 1000/129
DISH 1000/61
DISH 500
Satellites Tracked
119, 110, and 129
119, 110, and 61
119 and 110
N E T W O R K
Whichever mode you choose, the antenna will automatically switch between satellites as necessary as you change channels using your primary receiver’s remote control.
DISH 1000/129 or DISH 1000/61
To ensure you receive the best satellite reception, use the map in
Figure 13 to help determine the appropriate DISH 1000 mode for your geographic area. Check with DISH Network for local channels availability.
Figure 13 Approximate Areas Recommended for DISH 1000 Modes
28
= DISH 129 Satellite Recommended
= DISH 61 Satellite Recommended
DISH 500
Select this mode if you wish to receive programming from just the 119 and 110 satellites for DISH 500 service.
Setup Process
Once you have chosen an operating mode, perform the steps on the following pages to set up the system for DISH Network service:
1. Set the operating mode in the antenna
2. Run receiver Check Switch tests
TracVision M1 User’s Guide
Chapter 4 - Setup
Step 1 - Set the Operating Mode in the Antenna
Follow the steps in Figure 14 to set up the antenna for your selected
DISH Network operating mode. Then keep the antenna turned on for the next step.
NOTE: If the status screen does not show “SYSTEM NEEDS SETUP,” follow the steps in
“Resetting the System to Change Setup” on page 36
.
Figure 14 DISH Network Setup
TRACKING DTV 101
SYSTEM NEEDS SETUP
Press any button to begin.
SERVICE= DIRECTV?
CHANGE ACCEPT
SERVICE= DISH?
CHANGE ACCEPT
MODE= DISH 1000/129?
CHANGE ACCEPT
Press CHANGE until desired mode displays; then press ACCEPT.
MODE= DISH 1000/61?
CHANGE ACCEPT
MODE= DISH 500?
CHANGE ACCEPT
INSTALLING DISH SATS
Displays satellites installed for the selected mode.
RESTARTING ANTENNA
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TracVision M1 User’s Guide
Chapter 4 - Setup
Step 2 - Run Receiver Check Switch Tests
IMPORTANT!
If your primary receiver was preconfigured by KVH for your desired DISH Network satellites, you only need to run one Check
Switch test to set up the system, not two as described below.
To configure the primary receiver for your selected DISH Network mode and automatic satellite switching, you need to run two Check
Switch tests on the receiver. The first Check Switch test finds the correct satellites; the second configures the receiver for those satellites.
To configure additional receivers for your selected mode, you need to
run just one Check Switch test on each (see page 32
).
IMPORTANT!
If you remove a receiver from the vessel and configure it for a home setup, you will need to repeat this step to reconfigure that receiver for a mobile setup whenever you reconnect it to the
TracVision system.
Primary Receiver - Run Two Check Switch Tests
Follow these steps to run two Check Switch tests on the primary receiver, which is connected to the “Unstacked Output” jack on the interface box. This receiver controls satellite selection.
1. Make sure the vessel is docked in calm water, and ensure the antenna has an unobstructed view of the sky so it can “see” all of the desired satellites.
2. Apply power to the TV and receiver. (If the antenna is turned off, turn it back on using the interface box power switch and wait for system startup, until the interface box shows “TRACKING.”)
3. Using the receiver’s remote, go to the “Point Dish/
Signal Strength” screen (press MENU, 6, 1, 1).
4. Choose Check Switch, then press SELECT.
5. Choose Test, then press SELECT.
6. Wait at least 15 minutes, or until the interface box shows “PLEASE RUN ANOTHER CHECK SWITCH,” before proceeding to allow the antenna to find all of the satellites. Disregard any messages that appear on the
TV screen; they do not correctly indicate when the antenna is ready for the next Check Switch test.
7. Once you have waited the appropriate amount of time, select Test again to run a second Check Switch test.
TracVision M1 User’s Guide
Chapter 4 - Setup
8. Once the Check Switch test is complete, refer to the tables in Figure 15 and verify the values displayed on your TV match those required for your selected service.
If your values match: Exit the menu and allow the receiver to download the program guide.
If your values do not match: Reset the system (follow the process on
page 36 ), then repeat the entire DISH setup process,
starting with Step 1 on page 29 .
Figure 15 Expected Check Switch Results
DISH 1000/129 Results
Port
1
Satellite
119
Trans
OK
Status
2
110
OK
Reception Verified
3
129
OK
Switch
SW64
DISH 1000/61 Results
Port
1
Satellite
119
Trans
OK
Status
2
110
OK
Reception Verified
3
61
OK
Switch
SW64
DISH 500 Results
Input
1
Satellite
119
Switch
1
119
2
110
Polarity
Odd
Status
Even
Reception Verified
Odd
SW42
2
110
Even
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TracVision M1 User’s Guide
Chapter 4 - Setup
Additional Receiver(s) - Run One Check Switch Test
IMPORTANT!
You do not need to run a Check Switch test on an additional receiver if it was preconfigured by KVH for your desired DISH
Network satellites.
If any receivers are connected to the “Stacked Output” jack on the interface box, follow these steps to run a single Check Switch test on each additional receiver, one at a time.
1. Temporarily disconnect the primary receiver from the
“Unstacked Output” jack on the interface box. Connect the additional receiver in its place.
2. Perform Steps 1-5 on
3. Wait 15 minutes, then verify that the values displayed on the TV match those shown in Figure 15. If the values do not match, try running another Check Switch test.
TracVision M1 User’s Guide
Chapter 4 - Setup
DIRECTV Setup
You can set up the system for any one of the following DIRECTV operating modes:
Mode
Tri-Sat Auto
Tri-Sat Pairs
Dual-Sat
Satellites Tracked
Not used
101 and 119
Tri-Sat Auto or Tri-Sat Pairs – Not Used
These modes are no longer used. The Tri-Sat Auto mode supported the
Tri-Sat AutoSwitch; the Tri-Sat Pairs mode supported the HDTV
Converter. Neither of these devices is available today.
Dual-Sat
Select this mode to receive programming from the 101 and 119 satellites for DIRECTV service. Follow the steps in Figure 16 on page 34 to set up the antenna.
NOTE: If the status screen does not show “SYSTEM NEEDS SETUP,” follow the steps in
“Resetting the System to Change Setup” on page 36
.
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TracVision M1 User’s Guide
Chapter 4 - Setup
Figure 16 DIRECTV Setup
TRACKING DTV 101
SYSTEM NEEDS SETUP
Press any button to begin.
SERVICE= DIRECTV?
CHANGE ACCEPT
MODE= TRI-SAT AUTO?
CHANGE ACCEPT
Press CHANGE until
DUAL-SAT is displayed.
MODE= TRI-SAT PAIRS?
CHANGE ACCEPT
MODE= DUAL-SAT?
CHANGE ACCEPT
INSTALLING DTV SATS
101 119
RESTARTING ANTENNA
TracVision M1 User’s Guide
Chapter 4 - Setup
Manual Mode Setup
If none of the automatic modes described earlier include all of the satellites you wish to track, you can set up the system in Manual mode to track up to five satellites of your choice. You will then be able to switch between these satellites using the buttons on the interface box.
Follow the steps in Figure 17 to set up the antenna in Manual mode.
NOTE: If the status screen does not show “SYSTEM NEEDS SETUP,” follow the steps in
“Resetting the System to Change Setup” on page 36
.
Figure 17 Manual Mode Setup
TRACKING DTV 101
SYSTEM NEEDS SETUP
Press any button to begin.
SERVICE= DIRECTV?
CHANGE ACCEPT
Press CHANGE until
SERVICE= MANUAL is displayed.
SERVICE= MANUAL?
CHANGE ACCEPT
SAT 1 OF 5= 101?
CHANGE ACCEPT
SAT 2 OF 5= NONE?
CHANGE ACCEPT
Press CHANGE until the display shows the desired satellite: 61,
72, 82, 91, 101, 110,
119, 129, 148 or
NONE. Then press
ACCEPT.
Repeat this procedure for satellites
3-5. Then press ACCEPT.
INSTALLING SATS
XXX XXX XXX XXX XXX
RESTARTING ANTENNA
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TracVision M1 User’s Guide
Chapter 4 - Setup
Resetting the System to Change Setup
If you need to change the antenna’s setup to receive a different satellite
TV service and/or track a different satellite, follow the steps in
Figure 18 to reset the system. Once the system has reset to its factory
conditions, you will be able to set up the system as described earlier in this section.
IMPORTANT!
(DISH/ExpressVu only) You will need to reconfigure all of the receivers after you select a different operating mode. Refer to page 26 (ExpressVu) or
(DISH) for details.
Figure 18 Factory Reset
Press MENUS until
DIAGNOSTICS= No is displayed.
DIAGNOSTICS= NO
NEXT MENU CHANGE
DIAGNOSTICS= YES?
CHANGE ACCEPT
ENTERING DIAGNOSTICS
SYSTEM RESET= NO
NEXT MENU CHANGE
SYSTEM RESET= YES?
CHANGE ACCEPT
RESET TO FACTORY?
ACCEPT EXIT
SYSTEM RESET
TRACKING DTV 101
SYSTEM NEEDS SETUP
TracVision M1 User’s Guide
Chapter 5 - Troubleshooting
5. Troubleshooting
This chapter identifies potential problems along with their possible causes and solutions. It also explains how to get technical support.
Contents
Five Simple Checks ......................................................... 39
System Status Lights....................................................... 40
Error Messages ............................................................... 42
Running the Diagnostics Test.......................................... 43
Viewing System Information............................................ 45
Calibrating the Gyros ....................................................... 47
Changing Tracking Parameters ....................................... 48
Technical Support............................................................ 50
37
TracVision M1 User’s Guide
Chapter 5 - Troubleshooting
Five Simple Checks
If you are experiencing a problem receiving satellite TV with your
TracVision system, perform the five simple checks below. If none of these are the problem, check the status lights on the interface box and/
or perform a diagnostics test, as explained in “System Status Lights” on page 40
and
“Running the Diagnostics Test” on page 43
.
TIP: You can also try resetting the satellite TV receiver. Turn off and unplug the receiver, wait one minute, then plug it back in and turn it back on.
Can the antenna see the satellite?
The antenna requires an unobstructed view of the sky to receive satellite TV signals. Common causes of blockage include trees, buildings, bridges, mountains, and onboard equipment.
Is there excessive dirt or moisture on the antenna dome?
Dirt buildup or moisture on the dome can reduce satellite reception.
Clean the exterior of the dome periodically.
Is it raining heavily?
Heavy rain or snow can weaken satellite TV signals. Reception should improve once the inclement weather subsides.
Is the receiver configured for your selected mode? (ExpressVu/DISH Only)
All ExpressVu and DISH Network receivers that you connect to the
TracVision system need to be configured for the antenna’s operating mode. To configure a receiver, you need to run its Check Switch test.
Refer to the step-by-step instructions on page 26 (ExpressVu) or
Is everything turned on and connected properly?
Make sure the power switch on the front of the interface box is turned on (the VOLTAGE light on the front of the interface box should be lit green). Also, make sure your TV and receiver are both turned on and set up for the satellite input. Finally, check the cables connecting all of these components to ensure none have come loose.
39
40
TracVision M1 User’s Guide
Chapter 5 - Troubleshooting
System Status Lights
Three status lights on the front of the interface box indicate the current status of the system and can help you identify problems (see
Figure 19 System Status Lights
Status Lights
During normal operation, all three status lights should be lit green.
The following tables explain what the different light conditions indicate.
VOLTAGE Light
The table below explains what the VOLTAGE light indicates.
Light is...
Indicates
Off Off
Green
Green, flashing
Orange
Red, flashing
OK
Cable Open
Low Power
Bad Power
Description
Interface box is off (power switch is off) or no power input
Good power (10-16 VDC at interface box)
Open detected in antenna cable
(check the antenna coax connection)
Low power (9-10 VDC) at interface box)
Insufficient power (less than 9 VDC or more than 16 VDC input)
TracVision M1 User’s Guide
Chapter 5 - Troubleshooting
RECEIVER Light
The table below explains what the RECEIVER light indicates.
Light is...
Indicates
Green OK
No comm Orange
Orange, flashing
Red
Overload
Fault
Description
Good communications with receiver
No communications with receiver; receiver is off or disconnected
Overload or short circuit detected on the antenna cable
Power fault detected in interface box
ANTENNA Light
The table below explains what the ANTENNA light indicates.
Light is...
Indicates
Off Off
Green
Green, flashing
Orange, flashing
Red
Red, flashing
Tracking
Searching
Overload
No comm
Fault
Description
Antenna is off, disconnected, or has insufficient power
Antenna is tracking the selected satellite
Antenna is searching for a satellite
Overload or short circuit detected on the antenna cable
No communications with antenna
Error detected in antenna
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TracVision M1 User’s Guide
Chapter 5 - Troubleshooting
Error Messages
The table below lists possible error messages and the appropriate corrective action.
Warning
SYSTEM SAT MISMATCH
PRESS TO FIX
SAT NOT INSTALLED
TRACKING DTV 101
SYSTEM NEEDS SETUP
Description
The interface box and antenna are out of sync. Just press
ACCEPT to synchronize.
The receiver is tuned to a channel carried by a satellite that is not installed in the antenna.
You might need to change your setup.
This is not a true error message.
This screen indicates that the system needs to be configured for the desired satellite service/ configuration. Refer to
“Setup” on page 23 for detailed setup
information.
TracVision M1 User’s Guide
Chapter 5 - Troubleshooting
Running the Diagnostics Test
In addition to the front panel status lights, the interface box includes a self-test function within its Diagnostics menu. Follow the steps in
Figure 20 to perform a diagnostic test. For information on diagnostic
test results, see “Diagnostic Test Results” on page 44
.
Figure 20 Diagnostics Test
Press MENUS until
DIAGNOSTICS= No is displayed.
DIAGNOSTICS= NO
NEXT MENU CHANGE
DIAGNOSTICS= YES?
CHANGE ACCEPT
ENTERING DIAGNOSTICS
SYSTEM RESET= NO
NEXT MENU CHANGE
RUN TEST= NO
NEXT MENU CHANGE
RUN TEST= YES?
CHANGE ACCEPT
RUNNING TEST
Once the test is complete, the display shows the antenna status.
ANTENNA: TRACKING
PRESS TO CONTINUE
Press MENUS to scroll through the remaining status messages.
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TracVision M1 User’s Guide
Chapter 5 - Troubleshooting
Diagnostic Test Results
The table below lists all of the status messages.
Status Message
ANTENNA: TRACKING
PRESS TO CONTINUE
Description
Antenna status: Idle, Initializing,
Searching, Tracking, or Error
SATELLITE: 91
PRESS TO CONTINUE
BIT ERROR: OK,928
PRESS TO CONTINUE
AGC LEVEL: OK,22500
PRESS TO CONTINUE
SAT 1: 91
PRESS TO CONTINUE
LAT/LONG: 41N, 071W
PRESS TO CONTINUE
Name of the currently selected satellite
Bit error rate:
OK: Less than 2001
High: Between 2001-8000
Bad: Greater than 8000
Automatic gain control level:
OK: Between 20000-25000
Bad: Less than 20000 or greater than 25000
List of installed satellites. Press
MENUS to scroll through the list
Last latitude/longitude that you entered into the antenna
CABLE STATE: OK
PRESS TO CONTINUE
Antenna cable status:
OK, Open, or Shorted
SYSTEM DC: OK,12.3
PRESS TO CONTINUE
ANTENNA DC: OK,41.0
PRESS TO CONTINUE
Input voltage (DC power):
OK: 10-16 VDC
Low: 9-10 VDC
Bad: Less than 9 VDC or more than 16 VDC
Antenna voltage (DC power):
OK: 39-42 VDC
Low: 37-39 VDC
Bad: Less than 37 VDC
TracVision M1 User’s Guide
Chapter 5 - Troubleshooting
Viewing System Information
You can view the TracVision system’s software versions and serial
numbers on the interface box display. Follow the steps in Figure 21 to
display the system information. For more information on system information results, see
“System Information Results” on page 46
.
Figure 21 System Information
Press MENUS until
DIAGNOSTICS= No is displayed.
DIAGNOSTICS= NO
NEXT MENU CHANGE
DIAGNOSTICS= YES?
CHANGE ACCEPT
ENTERING DIAGNOSTICS
SYSTEM RESET= NO
NEXT MENU CHANGE
Press MENUS until
SHOW SYS INFO=NO is displayed.
SHOW SYS INFO= NO
NEXT MENU CHANGE
SHOW SYS INFO= YES?
CHANGE ACCEPT
KVH INDUSTRIES
PRESS TO CONTINUE
Press MENUS to scroll through the system information screens.
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TracVision M1 User’s Guide
Chapter 5 - Troubleshooting
System Information Results
The table below lists all of the status information messages.
Information Message
TRACVISION M1
PRESS TO CONTINUE
Description
Model of TracVision Antenna
SYS SW: 1.2
PRESS TO CONTINUE
Version of antenna main software
Version of antenna RF software
RF SW: 1.3
PRESS TO CONTINUE
MOTOR SW: 1.4
PRESS TO CONTINUE
Version of antenna motor controller software
JBOX SW: 1.5
PRESS TO CONTINUE
Version of interface box software
Serial number of antenna
ANT.SER.# 081201234
PRESS TO CONTINUE
Serial number of interface box
JBOX SER.# 081205678
PRESS TO CONTINUE
NOTE: The first 4 digits of the serial number indicate the year and month
(YYMM) the product was manufactured. For example, if the antenna has a serial number of 081201234, it was built in December 2008.
TracVision M1 User’s Guide
Chapter 5 - Troubleshooting
Calibrating the Gyros
The TracVision antenna’s gyros continuously measure the motion of your vessel and send this data to the antenna’s motor control circuitry to keep the antenna pointed at the satellite. At the factory, each antenna gyro is precisely calibrated to work with the antenna’s circuit board. Therefore, if you ever replace a gyro or circuit board in your
antenna, follow the steps in Figure 22 to recalibrate the gyros for the
new part.
IMPORTANT!
Calibrate the gyros only if directed by KVH Technical Support, and only while the vessel is stationary in calm water. A poor gyro calibration can reduce the performance of the antenna.
Figure 22 Gyro Calibration
Press MENUS until
DIAGNOSTICS= NO is displayed.
DIAGNOSTICS= NO
NEXT MENU CHANGE
DIAGNOSTICS= YES?
CHANGE ACCEPT
ENTERING DIAGNOSTICS
SYSTEM RESET= NO
NEXT MENU CHANGE
Press NEXT MENU until CAL GYRO= NO is displayed.
CAL GYRO= NO
NEXT MENU CHANGE
CAL GYRO= YES?
CHANGE ACCEPT
CALIBRATING GYRO
AZ: EL:
CALIBRATING GYRO
AZ: PASS EL: PASS
Verify that azimuth (AZ) and elevation (EL) gyros both pass.
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TracVision M1 User’s Guide
Chapter 5 - Troubleshooting
Changing Tracking Parameters
On rare occasions, a satellite service provider may change the configuration of one of its satellites. Since your TracVision antenna identifies a satellite based on the configuration data it has stored in memory, the antenna will no longer be able to track the satellite if its configuration changes. For this reason, the interface box allows you to change any satellite parameter stored in the antenna’s memory.
IMPORTANT!
Change tracking parameters only if directed by KVH Technical
Support. An incorrect tracking parameter can significantly reduce the performance of the antenna.
Follow the steps in Figure 23 on the next page to change a tracking
parameter for an installed satellite.
TracVision M1 User’s Guide
Chapter 5 - Troubleshooting
Figure 23 Tracking Parameter Changes
Press MENUS until
DIAGNOSTICS= NO is displayed.
DIAGNOSTICS= NO
NEXT MENU CHANGE
DIAGNOSTICS= YES?
CHANGE ACCEPT
ENTERING DIAGNOSTICS
SYSTEM RESET= NO
NEXT MENU CHANGE
SATELLITE= 91?
CHANGE ACCEPT
Select the satellite you need to modify.
POLARIZATION= RIGHT?
CHANGE ACCEPT
Select the polarization you need to modify.
BAND= USA?
CHANGE ACCEPT
Press NEXT MENU until
TRACKING PARAMS= NO is displayed.
TRACKING PARAMS= NO
NEXT MENU CHANGE
TRACKING PARAMS=YES?
CHANGE ACCEPT
FREQUENCY= 12345?
NEXT PARAM CHANGE
Select 10700-12700MHz.
SYMBOL RATE= 12345?
NEXT PARAM CHANGE
Select 10000-45000 kilosymbols per second.
FEC CODE= 5/6?
NEXT PARAM CHANGE
Select 1/2, 2/3, 3/4,
5/6, 6/7, 7/8, or Auto.
NETWORK ID= 0x1234?
NEXT PARAM CHANGE
Select 0x0000-0xffff
(hexadecimal).
DONE?
NEXT PARAM ACCEPT
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TracVision M1 User’s Guide
Chapter 5 - Troubleshooting
Technical Support
Your TracVision system is a sophisticated electronic device; only KVH-authorized technicians have the tools and expertise necessary to diagnose and repair a system fault.
Therefore, if you experience an operating problem or require technical assistance, please call or visit your local authorized TracVision dealer or distributor. You can find an authorized technician near you by visiting our website at
www.kvh.com/wheretogetservice
.
If you need help finding an authorized technician, please contact KVH
Technical Support:
Phone: +1 401 847-3327
E-mail:
(Mon.-Fri., 9 am-6 pm ET; Sat. 9 am-2 pm ET)
Product Registration
Be sure to register your TracVision system with KVH. The registration process is quick, easy, online, and ensures the best possible service from KVH. Visit
www.kvh.com/register
or refer to the Product
Registration Form.
When you register, you’ll enjoy a wide range of benefits, including:
• Free e-mail notification of enhancements and software updates to improve the performance of your system
• Fast, convenient customer and technical support
• Alerts about changes and improvements to services and programming
• Product news and special offers
• Complete privacy - KVH will never sell or share your data with other companies or organizations
Appendix A
Wiring Diagrams
This appendix provides wiring diagrams for various receiver configurations.
TracVision M1 User’s Guide
Appendix A - Wiring Diagrams
Contents
Wiring Diagram - 1 Receivers.......................................... 53
Wiring Diagram - 2 Receivers.......................................... 54
Wiring Diagram - 3 Receivers.......................................... 55
51
TracVision M1 User’s Guide
Appendix A - Wiring Diagrams
Wiring Diagram - 1 Receiver
To Antenna
Interface Box
Unstacked Output
To KVH Antenna
Satellite TV Receiver
(Primary)
Satellite In
53
TracVision M1 User’s Guide
Appendix A - Wiring Diagrams
Wiring Diagram - 2 Receivers
To Antenna
Interface Box
Stacked
Output
To KVH
Antenna
Unstacked
Output
Satellite TV Receiver
(Primary)
Satellite In
This receiver controls satellite selection
NOT USED
Destacker
Satellite TV Receiver
Satellite In
Destacker (Single-Output) Required
The single-output destacker (KVH part #19-0347) converts a stacked signal into an unstacked signal, which standard satellite TV receivers are configured to decode. The interface box has two satellite TV outputs: “Unstacked” and “Stacked.” You will need to install the destacker between the “Stacked” output and your second receiver.
54
Primary Receiver Controls Satellite Selection
The receiver that you connect to the “Unstacked” output is the primary receiver. If the system is set up for automatic switching, the primary receiver controls satellite selection.
TracVision M1 User’s Guide
Appendix A - Wiring Diagrams
Wiring Diagram - 3 Receivers
To Antenna
Interface Box
Destacker
Stacked
Output
To KVH
Antenna
Unstacked
Output
To RECEIVER
Satellite TV Receiver
(Primary)
Satellite In
This receiver controls satellite selection
Satellite TV Receivers
Satellite In
Satellite In
Destacker (Dual-Output) Required
The dual-output destacker (KVH part #19-0410) converts a stacked signal into two unstacked signals, which standard satellite TV receivers are configured to decode. The interface box has two satellite
TV outputs: “Unstacked” and “Stacked.” You will need to install the destacker between the “Stacked” output and your second and third receivers.
Primary Receiver Controls Satellite Selection
The receiver that you connect to the “Unstacked” output is the primary receiver. If the system is set up for automatic switching, the primary receiver controls satellite selection.
55
TracVision M1 User’s Guide
Appendix B - Menus Quick Reference Guide
Appendix B
Menus Quick Reference
Guide
This appendix provides a quick reference guide to the interface box menu structure
.
Contents
Interface Box Menus........................................................ 59
57
TracVision M1 User’s Guide
Appendix B - Menus Quick Reference Guide
Interface Box Menus
Press EXIT at any time to exit the menu
BRIGHTNESS= HIGH
NEXT MENU CHANGE
LAT/LONG= 41N, 071W
NEXT MENU CHANGE
HIGH - MEDIUM - LOW
Enter your position
DIAGNOSTICS= NO
NEXT MENU CHANGE
SYSTEM RESET= NO
NEXT MENU CHANGE
RUN TEST= NO
NEXT MENU CHANGE
Reset system to factory conditions to change system setup
Run system self-test
SHOW SYS INFO= NO
NEXT MENU CHANGE
SAT SWITCH= AUTO
NEXT MENU CHANGE
View system information
AUTO - MANUAL
CAL GYRO= NO
NEXT MENU CHANGE
Calibrate antenna gyros
TRACKING PARAMS= NO
NEXT MENU CHANGE
Change satellite tracking parameters
59
KVH Industries, Inc.
50 Enterprise Center Middletown, RI 02842-5279 U.S.A.
Phone: +1 401 847-3327 Fax: +1 401 849-0045
E-mail: [email protected] Internet: www.kvh.com
© Copyright 2008 KVH Industries Inc.
KVH Europe A/S
Kokkedal Industripark 2B 2980 Kokkedal Denmark
Phone: +45 45 160 180 Fax: +45 45 160 181
E-mail: [email protected] Internet: www.kvh.com
KVH, TracVision, and TracPhone are registered trademarks of KVH Industries Inc.
KVH Industries, Inc.
50 Enterprise Center Middletown, RI 02842-5279 U.S.A.
Phone: +1 401 847-3327 Fax: +1 401 849-0045
E-mail: [email protected] Internet: www.kvh.com
© Copyright 2008 KVH Industries Inc.
KVH Europe A/S
Kokkedal Industripark 2B 2980 Kokkedal Denmark
Phone: +45 45 160 180 Fax: +45 45 160 181
E-mail: [email protected] Internet: www.kvh.com
KVH, TracVision, and TracPhone are registered trademarks of KVH Industries Inc.
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Table of contents
- 7 Using this Manual
- 9 System Overview
- 13 Receiving Satellite TV Signals
- 14 Turning the System On/Off
- 15 Understanding the Status Screen
- 16 Switching Satellites
- 18 Changing the Satellite Switching Mode
- 19 Product Care
- 21 Adjusting the Display Brightness
- 22 Entering Latitude/Longitude
- 24 ExpressVu Setup
- 27 DISH Network Setup
- 32 DIRECTV Setup
- 34 Manual Mode Setup
- 35 Resetting the System to Change Setup
- 37 Five Simple Checks
- 38 System Status Lights
- 40 Error Messages
- 41 Running the Diagnostics Test
- 43 Viewing System Information
- 45 Calibrating the Gyros
- 46 Changing Tracking Parameters
- 48 Technical Support
- 50 Wiring Diagram - 1 Receiver
- 51 Wiring Diagram - 2 Receivers
- 52 Wiring Diagram - 3 Receivers
- 54 Interface Box Menus