- Computers & electronics
- Networking
- Cellular wireless network equipment
- Cellular signal boosters
- HiBoost
- 4K/10K/15K Smart Link
- User manual
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沿 DOST
Boost Your Bars
User Manual
Smart Link Series
4K Smart Link
1 OK Smart Link
1 SK Smart Link
H "1 oosT
Table of Contents
Package Content
Introduction
How HiBoost Signal Boosters Work
Pre-Installation Instructions
Signal Supervisor App Setup
Installation - Signal Supervisor Method
Installation - LCD Display Method
Quick Troubleshooting Guide
Authorized Accessories List
FCC and IC Statements
Technical Specifications
Return and Warranty Policies
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Package Content
-
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4K Smart Link 1 OK Smart Link 15K Smart Link
F10G-5S-BTW F15G-5S-BTW F20G-5S-BTW
1,000-4,000 Sq. Ft. 4,000-10,000 Sq. Ft. 8,000-15,000 Sq. Ft.
30ft Low-loss
HiBoost200 Cable
30ft Low-loss
HiBoost200 Cable
50ft Low-loss
HiBoost400 Cable
50ft Low-loss
HiBoost200 Cable
50ft Low-loss
HiBoost200 Cable
50ft Low-loss
HiBoost400 Cable
Wide-Band Directional Panel Antenna
Outdoor Wide Band Directional Antenna
Available Indoor Antenna Expansion Kits
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JJJ
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JJJ
X
X
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NOTE: Available accessories can be purchased through HiBoost.com
Warning: Un-authorized antennas, cables, and/or coupling devices are prohibited by new FCC rules. Please contact FCC for details: 1 (888)-CALL-FCC
Introduction
Thanks again for purchasing HiBoost's Smart Link Signal Booster. The Smart Link
Series is a collection of precision-engineered products that improve cellular reception inside of homes and businesses by amplifying incoming and outgoing cell phone signals.
HiBoost's exclusive cloud-based Signal Supervisor mobile application and LCD display allow users to monitor the live status of HiBoost cell phone signal boosters directly from the LCD display or remotely from a mobile device anywhere at any time.
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If there are any issues while installing a HiBoost cell phone signal booster, please contact the HiBoost technical support team through the following options:
24/7 Online Support: Create a ticket or chat via Signal Supervisor App
Phone: (972) 870-5666 (M-F from 9 am - 5 pm)
Email: [email protected]
Website: www.hiboost.com
How HiBoost Signal Boosters Work
Booster improves cell reception by amplfying ingoing and outgoing cell pohone signals
Outdoor antenna recieves signal from your nearest cell phone tower and sends it to
HiBoost Booster L 咧 、 ` 、 `
Pre-Installation Instructions
HiBoost's Smart Link booster unit and antennas must be strategically placed in order to perform and provide maximum coverage.
The HiBoost Signal Supervisor app will allow users to communicate to the Smart
Link signal booster via Wi-Fi. It will also allow users to communicate with your booster locally via Bluetooth connection. Once registered, the user can install, optimize and remotely monitor the Smart Link booster. If there is no Wi-Fi or
Bluetooth connection, please reference the LCD installation method.
Note: Signal Supervisor enabled boosters must have access to a strong Wi-Fi network - If Wi-Fi is not available, users can connect to the booster with
Bluetooth.
Professional Installation Tips:
• For a fast and optimize installation, it is strongly recommended that users install HiBoost products using the Signal Supervisor mobile application
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• Completely read the user manual and gather all necessary tools, material and accessories before installing the booster
• A "soft installation" is recommended before permanently mounting any equipment - this technique will simplify the installation process by allowing users to identify any potential installation issues beforehand
• The Signal Supervisor App integrates a tool that will help users locate the best location for the outdoor antenna - ensure that there is at least 20 ft of vertical separation between both antennas
Signal Supervisor App Setup
Before installing the Signal Supervisor App, please have the booster unit that is powered on and nearby.
Note: Turn on the Bluetooth feature enabled before attempting to register the booster to the mobile device.
Step 1: Download the Signal Supervisor App
• The application is available for download through Apple's App Store or
Google Play
Step 2: Create a New Account and Log-in
• Launch the app on your mobile device
• Select the HiBoost Server
• Log-in with an existing account or create a new one
Step 3: Register the Booster by adding a device on the home menu
Go to My Devices > Add a Device > Wi-Fi Network
If you do not have Wi-Fi, continue with the No Wi-Fi Network option to connect via Bluetooth.
Note: Connecting to a Wi-Fi network is recommended for this installation because Bluetooth is limited to a range of only 30 feet
Installation - Signal Supervisor Method
Log into the Signal Supervisor app and power on your booster before beginning the installation process.
The "Quick installation Guide" can be found on the app and it will help guide users through a fast and optimize installation.
Access the Quick Installation Guide after registering the booster or go to:
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My Devices > Select the Booster > Device Details > Quick Install Guide
Follow the step-by-step instructions while installing and optimizing the booster system.
Note: Please remember that if the booster is connected via Bluetooth, then users are limited to a connection within a 30 feet radius from the booster
If there are any issues while installing a HiBoost cell phone signal booster, please contact the HiBoost technical support team through the following options:
24/7 Online Support: Create a ticket or chat via Signal Supervisor App
Phone: (972) 870-5666 (M-F from 9 am - 5 pm)
Email: [email protected]
Website: www.hiboost.com
Installation - LCD Display Method
These are instructions that will allow users to install a Smart Link cell phone booster using the LCD Display.
Before using this method, please take a moment to become familiar with the
LCD display, LED status indicators and control buttons on the booster.
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Alarm LED
Power LED
ISO LED
Manual Gain Cont「ol
OFF LCD Indicator
LED/LCD STATUS INDICATORS
Indicates RF Power Status from tower
Indicates ON/OFF Status
Indicates Oscillation Status
Used to optimize booster by adjustment of UL/DL
Indicates Band ON/OFF Status
Automatic Gain Control Indicates ALC Status
ISO LCD Indicator Indicates Oscillation Status
DL Output Power Realtime Uplink/Downlink Gain In dB
Bluetooth隔-Fi
UL/DL
Indicator Indicates Bluetooth and Wi-Fi are Enabled
Realtime Uplink and Downlink Gain
Band Shows working frequency bands the booste 『 is operating on
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Installation Overview
Before beginning the installation, it is important that users survey and plan the layout of the cell phone signal booster system. Please review the following instructions before attempting to install this system.
In this set up, the user will need to use the outdoor antenna to find the strongest source of nearby cellular signal (generally in the direction of the nearest cell phone tower). This will optimize the system by helping user install the booster and antennas in the best position and direction.
A. Finding the Strongest Outdoor Signal
B. Install the Antennas
C. Finalize the Installation
Part A) Finding the Strongest Outdoor Signal
The outdoor signal strength will affect performance. It is important that users install the outdoor antenna in the right position, pointing at the strongest source of signal or cell phone tower from the roof.
It may help to narrow down the location of the nearest cell phone tower by visiting www.cellreception.com or www.antennasearch.com.
Gaining height may also help if users are in rural areas where cellular signal is generally weaker. This installation may also require two people.
1. Connect the outdoor antenna to the booster using the coaxial cable included in the kit - push the cable firmly into the jack on both the antenna and the booster, then turn the connector sleeve clockwise until the connectors are tight
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2. Place the booster in a location where it will be potentially installed and make sure that the booster is turned on
3. Carry the outdoor antenna to the highest point on the roof to begin testing
Note: Do not connect the indoor antenna to the booster while trying to find strongest source of outdoor signal
4. While pointing the antenna towards the horizon, slowly rotate around in a 360degree circle and find the position that shows the highest maximum power output {dBm) and DL gain {dB) on the right-hand column on the LCD display
Note: Maximum power and downlink gain for the 4K SL is 1 OdBm/60dB, 1 OK SL is
12dBm/65dB, 1 SK SL is 12dBm/72dB
Professional Tips:
• Keep in mind that it is normal for the output values may vary dynamically between 1-3 dB
• To optimize the signal for one carrier, point the outdoor antenna towards the closest cell phone tower designated to that carrier
• To optimize the signal for more than one carrier, point the outdoor antenna between multiple towers
• Make sure to slowly turn the antenna while taking the readings so the booster has time to adjust the reading
• Test and install the antenna at the same height where power outputs and gain values reach the boosters maximum capacity
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5. After narrowing down the best location for the outdoor antenna, finalize installation by using the hardware included in this kit and permanently mount it onto a mast
Note: Write down the maximum power output and downlink gain values - this will be important when installing the indoor antenna
Part B) Installing the indoor antenna(s)
While choosing a location for the indoor antenna, please keep in mind that there must be at least 20 ft of vertical separation between the outdoor and indoor antenna.
The panel antenna included in this kit will be mounted to the wall. It has a coverage area that is a sector with a tilted angle.
The signal is amplified outwards from the front of the indoor antenna at a horizontal angle of BO-degrees and a vertical angle of 70-degrees.
Indoor Antenna(Top View)
The signal is amplified outwards by about 80° horizontally
Top View of Room
The height between the floor and the indoor antenna can vary. Follow the steps below to install the indoor antenna.
1. Connect the indoor antenna to the booster using the coaxial cable included in the kit
Note: Push the cable firmly into the jack on both the antenna and the booster, then turn the connector sleeve clockwise until the connectors are tight
2. Move the indoor antenna around to compare the final values from the antenna test results in Part A - the values roughly the same with the indoor antenna connected
Note: If the values decreased, there may be some oscillation issues with the set up - below are some ways to reduce oscillation:
• Increase the distance in-between the outdoor and indoor antennas
• Ensure that the indoor and outdoor antennas are not facing each other
• Use metal barriers between the indoor and outdoor antennas
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Optional Indoor Expansion Kit
To expand the indoor coverage area, use the splitter to connect all cables for the signal booster and indoor antennas (only applies to 1 OK/1 SK Smart Link).
Note: Make sure that the gain and power output values did not change significantly before mounting the second antenna
Part C) Finalize the Installation
Finalize the booster, antenna and coaxial installation by using the mounting hardware included in this kit.
1. Mount the indoor antenna with the screws as shown below:
2. Mount the signal booster in a dry and cool area that is easily accessible for maintenance (it should be located near a power outlet)
,
3. Loosely run the coaxial cable from the indoor and outdoor antenna to the signal booster and secure all connections in the correct port
Professional tips
• Be careful while routing and bending cable - protect the connector by
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wrapping and securing a towel around the end of the cable
• Keep horizontal cables straight and secure with zip-ties every 3-5 feet
• Keep vertical cables straight and secure with zip-ties every 6-8 feet
• Avoid water damage by using the waterproof tape provided in the kit on the connector attached to the outdoor antenna transmission cable
• Be careful and avoid damaging the pins in the center of the connectors while attaching cables
4. Carefully plug in the power supply to the booster port marked'DC 12V'
Note: For safety purposes, it is recommended to use a 1,000 Joule surge protector between the booster's power supply and AC power outlet
5. Check to see if all LED indicators are green and that all the following parameters are met:
YThere are at least 20 feet worth of vertical separation in between the indoor and outdoor antennas
YThe front of the outdoor antenna is NOT facing towards the front of the indoor antenna
Y All coaxial cable connections to the antennas and booster are properly connected
Quick Troubleshooting Guide
Eliminate Flashing ISO LCD Display Indicator and Quick Flashing Green,
Quick Flashing Red ISO LED Indicator problems:
1. Adjust the outdoor antenna direction, keeping it away from the indoor antenna - restart the booster
2. Increase the vertical or horizontal distance between the outdoor antenna and the indoor antenna - restart booster.
3. Use metal or wall barriers to increase the isolation between the indoor and outdoor antennas - restart booster
4. Change the indoor antenna type to an antenna with a more directional antenna pattern - orient the indoor antenna and the outdoor antenna so they are not pointing at each other
The ISO issues are solved when the ISO LED is "Green" or "Slow Flashing Green" or no flashing ISO legend
Eliminate poor coverage problems when Power "一" legend on LCD and Alarm LED is Green
1. If the signal has not been improved, please check below:
• A weak downlink signal leads to the low output signal level - change the direction or position of the outdoor antenna
• Try replacing the outdoor antenna with a higher gain antenna to increase the amount of signal being received
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• Check to see if it is necessary to add more indoor antennas - barriers such as walls can block the signal indoors
• Check the booster to make sure the output power is maximized - the user may need to replace the booster with a more powerful one if the amount of outdoor signal available is limited
2. If the signal in a small section of the building hasn't been improved, try the following:
• Check to see if the indoor antenna is installed correctly - try moving and adjusting the indoor antenna to improve coverage
• Purchase a HiBoost Expansion kit to extend coverage in specific areas
(only applicable to 1 OK SL and 15K SL)
Other Troubleshooting Issues
Reference the chart below to identify the current status of the booster.
I
LED
Alarm LED
LED STATUS INDICATORS
STATUS INDICATION
Below full output power GREEN
SLOW FLASHING GREEN
QUICK FLASHING GREEN
Full output power
Output power is too high
QUICK FLASHING RED
Booster will automatically shut off due to excessive DL signal from tower
Power LED
ISO LED
GREEN
OFF
GREEN
SLOW FLASHING GREEN
QUICK FLASHING GREEN
QUICK FLASHING RED
Normal
DC Power Problem
Indicates oscillation status
Slight loop back or self-oscillation
Deep loop back or self-oscillation
Booster is automatically shutting off
If there are any issues while installing a HiBoost cell phone signal booster, please contact the technical support team through the following channels:
24/7 Online Support: Create a ticket or chat via Signal Supervisor App
Phone: (972) 870-5666 (M-F from 9 am - 5 pm)
Email: [email protected]
Website: www.hiboost.com
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Authorized Accessories List
Outdoor Antenna & Cable Kit Options
Kit 9-5050
Yagi 9dbi Antenna & 50'5D Cable
Kit 11-100400
Yagi 11 dbi Antenna & 100'400 Cable
Kit 11-7550
Yagi 11dbi Antenna & 75'5D Cable
Kit 11-100500
Yagi 11dbi Antenna & 100'5D Cable
Kit 10-3050
Panel 1 Odbi Antenna & 30'5D Cable
Kit 10-50400
Panel 10dbi Antenna & 50'400 Cable
Kit 10-5050
Panel 10dbi Antenna & 50'5D Cable
Kit 10-75400
Panel 10dbi Antenna & 75'400 Cable
Kit 10-100400
Panel 10dbi Antenna & 100'400 Cable
Kit 10-7550
Panel 10dbi Ant e nna & 75'5D Cable
Kit 10-10050
Panel 10dbiAntenna & 100'5D Cable
Kit 9-50400
Yagi 9dbi Antenna & 50'400 Cable
Kit 9-75400
Yagi 9dbi Antenna & 75'400 Cable
Kit 9-100400
Yagi 9dbi Antenna & 100'400 Cable
Kit 9-7550
Yagi 9dbi Antenna & 75'5D Cable
Kit 9-10050
Yagi 9dbi Antenna & 100'5D Cable
Kit 7-3050
Panel 7db1 Antenna & 30'5D Cable
Kit 7-50400
Panel 7dbi Antenna & 50'400 Cable
Kit 7-5050
Panel 7dbi Antenna & 50'5D Cable
Kit 7-75400
Panel 7dbi Antenna & 75'400 Cable
Kit 7-100400
Panel 7dbi Antenna & 100'400 Cabl e
Kit 7-7550
Panel 7dbi Antenna & 75'5D Cable
Kit 7-10050
Panel 7dbi Antenna & 100'5D Cable
Kit 5-30400
Omni 5dbiAntenna & 30'400 Cable
Kit 5-3050
Omni 5dbi Antenna & 30'5D Cable
Kit 5-50400
Omni 5dbi Antenna & 50'400 Cable
Kit 5-5050
Omni 5dbiAntenna & 50'5D Cable
Kit 5-75400
Omni 5dbi Antenna & 75'400 Cable
Kit 5-10400
Omni 5dbiAntenna & 100'400 Cable
Kit 5-7550
Omni 5dbi Antenna & 75'5D Cable
Kit 5-10050
Omni 5dbi Antenna & 100'5D Cable
Indoor Antenna & Cable Kit Options
Kit 72-5050-50 Kit 73-7550-50
2 Panel ?dbl Antenna with50'5D N male 3 Panel 7dbl Antenna & 75'5D Cable
& 2 Way Splitter
Kit 52-5050-50
2 Whip 5dbi Ant e nna &50'5D Cabl e
& 3
4
Way kit 74-7550-50
Pan e
Splitter l 7dbi Antenna & 75'5D Cabl e
& 2-Way Splitter
Kit 102-5050-50
& 3 2-Way Splitter
Kit 3-30400
2 Panel 1 Odbi Antenna with50'5D N male Omni 3dBi Antenna with 30'400 Cable
& 2-Way Splitter Kit 3-5050
Kit 103-7550-50
3 Panel 10dbi Antenna & 75'5D Cable
& 3 Way Splitter kit 104-7550-50
4 Panel 10dbi Antenna & 75'5D Cable
& 3 2-W a y S plitt e r
Omni 3dBi Antenna
Kit 3-7550
Omni 3dBI
Kit 3-10050
Omni 3
& 50'5D Cable
Antenna & 75'5D Cable dBi Antenna & 100'5D C a bl e
Kit 3-30400
Omni 3dBI Antenna w曲 30'400 Cable
Kit 3-50400
Omni 3dBi Antenna & 50'400 Cable
Kit 32-50400-50
2 Omni 3dBi Antenna & 50'400 Cable
& 2-Way Splitter
Kit 33-50400-50
3 Omni 3dBi Antenna & 50'400 Cable
& 3-Way Splitter
Kit 34-50400-50
4 Omni 3d8i Antenna &50'400 Cable
& 3 2 Way Splitt e r
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FCC and IC Statements
FCC RF EXPOSURE STATEMENT
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. End users must follow the specific operating instruction for satisfying RF exposure compliance. This transmitter must not be colocated or operating in conjunction with any other antenna or transmitter.
IC RF EXPOSURE STATEMENT
The device 1s compliance with RF exposure limits. The minimum distance from body to use the device is 20 CM.
Le p 治sent appareil est conforme aux conformite ou aux limites d'intensite de champ RF. La distance minimale du corps a utiliser le dispositif est de 20 CM.
This is a CONSUMER device. I
BEFORE USE, you MUST REGISTER THIS DEVICE with your wireless provider and have your provider's consent. Most wireless providers consent to the use of signal boosters. Some providers may not consent to the use of this device on their network. If you are unsure, contact your provider.
In Canada BEFORE USE ou must meet all re uirements set out in ISED CPC-2-1-05.
You MUST operate this device with approved antennas and cables as specified by the manufacturer. Antennas MUST be installed least 20 cm (8 inches) from (屯
MUST NOT be installed within 20 cm of) any person.
You MUST cease operating this device immediately if requested by the FCC (Qr
ISED in Canada) or a licensed wireless service provider.
WARNING. E911 location information may not be provided or may be inaccurate for calls served by using this device.
This device may be operated ONLY in a fixed location (i.e., may operate in a fixed location only) for in-building use.
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception,
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which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
• Re-orient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected
• Consult the dealer or an experienced radio厅V technician for help
Changes or modifications not expressly approved by HiBoost could void the user's authority to operate the equipment. For a complete list of antennas and cables approved for use with these boosters see Authorized Kitting Options
FCC 27.50(d)(4) Statement: Fixed, mobile, and portable (handheld) stations operating in the 1710-1755 MHz band are limited to 1-watt EIRP. Fixed stations operating in the 1710-1755 MHz band are limited to a maximum antenna height of 10 meters above ground.
FURTHER INFORMATION ON SIGNAL BOOSTER END-USE REGISTRATION
The following links are the currently active contacts for booster registration with
U.S. wireless providers: https://www.uscellular.com/uscellular/support/fcc-booster-registration.jsp https://www.sprint.com/legal/fcc_boosters.html https://www.verizonwireless.com/solutions-and-services/accessories/registersignal-booster/ https://support.t-mobile.com/docs/DOC-9827 https://securec45.securewebsession.com/attsignalbooster.com/
IC Statement: This device complies with Innovation, Science and Economic
Development Canada ICES-003 Compliance Label: CAN ICES-3 (B)/ NMB-3(8).
Le p沧sent appareil est conform;=! Innovation, science et developpement
缸onomique Canada ICES-003 Etiquette de conformit色 CAN ICES-3 (B) / NMB-3
(B).
Please follow the link to access the CPC-2-1-05: http://www.ic.gc.ca/eic/site/smt-gst.nsf/eng/sf08942.html
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Technical Specifications
RF Parameter
Frequen勺 Range
Uplink
700MHz Band 12/17 698-716 MHz
700MHz Band 13 776-787 MHz
800MHz Band 5 824-849 MHz
PCS1900 Band 25/2 1850-1915 MHz
AWS2100 Band 4 1710-1755 MHz
700MHz Band 12/17 18 MHz
700MHz Band 13
800MHz Band 5
11 MHz
25MHz Band width
Max.Gain
PCS1900 Band 25/2 65MHz
AWS2100 Band 4
4KSL
45MHz
60dB
10KSL
15KSL
65dB
70dB
Max. output power
4KSL
10K SL
15KSL
MGC (Step Attenuation)
17-24dBm
17-24dBm
17-24dBm
>25 dB/ 1 dB step
Electrical Parameter
Power Supply
Input & Output Impedance
Mechanical Parameter
1/0 Port
4KSL
10K SL &15K SL
4KSL
10K SL &15K SL
Standard
Input AC 100-240 V, 50-60 Hz, Output DC 12 V / 3 A
SO ohm
Standard
N-Female
4.7*7.8*1.4 inch/120*198*34mm
8.6*6.5*2 inch/218*165*50mm
竺 4.0
lbs/1.8kg
:!,5.0 lbs/2.2kg
Downlink
728-746 MHz
746-757 MHz
869-894 MHz
1930-1995 MHz
2110-2155 MHZ
10dBm
12dBm
12dBm
I
I
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Return and Warranty Policies
30-Day Money-Back Guarantee: If for any reason the performance of any product is not acceptable, the product may be returned to the reseller within 30-days with proof of purchase. Please contact the HiBoost customer support.
3-Year Warranty: HiBoost signal boosters and kits are warranted for 3 years.
HiBoost will repair or replace the unit and will cover the cost of delivery for consumers located within the continental U.S and Canada.
Customers can choose to return the signal boosters and kits directly to the manufacturer at the purchaser's expense with a dated proof of purchase and a
Returned Material Authorization (RMA) number supplied by HiBoost. RMA numbers may be obtained by contacting customer support at 972-870- 5666 or support @hiboostusa.com
This warranty does not apply to any signal boosters or kits determined by
HiBoost to have been subjected to tampering, misuse, abuse, neglect, or mishandling that alters or damages physical or electronic properties.
HiBoost is not liable for any Signal Supervisor application network connectivity issues. The cell phone signal booster relies on a strong, continuous and reliable connection to the internet in order to communicate with the cell phone application. For all Signal Supervisor Ap~lication related issues, please check your network strength and call our technical support.
Failure to use a surge-protected AC power strip with at least a 1000 Joule rating will void your warranty. Damage caused by lightning is not covered by this warranty.
All HiBoost products that are packaged with other HiBoost accessory products are intended for resale and used as a single integrated system. Such product kits are required to be sold to the end-users or subsequent reseller as packaged.
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