Codeveloped with BOSCH
MULTICOM BMC-3G
for Bosch Solution 2000/3000 panels
INSTALLATION GUIDE
Contents
Introduction........................................................3
Connect the Multicom BMC-3G......................4
Arm/Disarm for AlarmLINK................................7
Test Signal Strength............................................10
Install TechTools.................................................11
Program the Multicom......................................14
Warranty Statement..........................................22
Copyright Notice & Disclaimers......................26
Board Overview................................................27
Drilling Template...............................................28
Resources..........................................................32
Contacting us:
For help with your Multicom, please contact Multicom Customer Service, email: [email protected] online: www.suretek.com.au phone: 1300 65 44 33 ( +61 2 8787 9865)
Multicom ® is a registered trademark.
Copyright © 2017 Multicom Systems.
All rights reserved.
Introduction
Introduction 3
There are 14 steps in this Multicom BMC-3G Installation
Guide. Please ensure you complete each step in order.
Scan QR codes to access tutorials
BMC-3G
(steps 1 - 3)
AlarmLINK
(steps 4 - 6)
TechTools
(steps 7 - 14)
Connect the BMC-3G communicator to your Bosch alarm panel.
Setup arm/disarm to give customers control of the
Multicom via the
AlarmLINK app.
Install TechTools and program the
Multicom. Add relays and techs.
Use TechTools to add customers to AlarmLINK and your logo.
4 Connect the Multicom BMC-3G
Connect the Multicom BMC-3G
An overview of the basic hardware installation steps. The full Multicom manual is available --> bit.ly/mc3gman.
1. Mount the Panel
The BMC-3G fits into any standard alarm panel housing.
Drill Bit Size - 7mm
Mounting or placement inside the existing alarm panel housing requires the provided fly lead to be attached and the included antenna to be mounted to the top of the panel.
Connect the Multicom BMC-3G 5
2. Connect to the Bosch Panel
The BMC-3G connects directly to the Bosch panel as shown in the wiring diagram below.
Bosch Panel
+ -
BATTERY
PWR A B
R Y
COM PWR A
G B
B COM 1
BMC-3G
B
COM
G
B
Y
A
R
PWR
If the12V auxiliary power output is unable to supply the required 200mA, connect to a fixed 12V DC power supply (>200mA).
Note: If the BMC-3G is being installed in a poor signal area, please consider using a high-gain antenna available from your
Multicom supplier.
6 Connect the Multicom BMC-3G Arm/Disarm for AlarmLINK (Optional) 7
3. Auto programming/Configuration (Solution 3000)
When the Multicom BMC-3G is first connected to the Bosch Alarm panel bus and powered up, it will attempt to program the settings required for correct alarm communications (RSC password
/ Installer code must match). This is done automatically using the same method as a direct connection (DLA USB Serial) and A Link.
Arm/Disarm for AlarmLINK (Optional)
Prepare your BMC-3G for arm/disarm and the AlarmLINK app, (if you don’t want to setup arm/disarm, skip to step 6).
AlarmLINK is a free-of-charge app that allows customers to control the Multicom via their smartphone.
AlarmLINK
IMPORTANT For correct operation of all functions, any changes to the RSC password (722) or Installer Code (21) must also be programmed in TechTools Option 38 and 39 to allow the Multicom access to the 3000-series SDI2 Bus.
Remotely arm & disarm your alarm system
Remotely control lights, doors & gates
Auto Configuration details
713 Transmit Format > Select Receiver 1> CSVIP
714 Subscriber ID (Account Code) > receiver 1 >
Enter account code
715 IP+PORT/Email > Receiver 1 > 1.1.1.1:1
721 Network Module > Network Module 1 > 2 -
Used, Config
722 A-Link/RSC Password > You can change this and the BMC-3G program option 37 if required. (RSC = Remote Security Control)
731 Enabled (stay mode arm disarm report enable).
Note: 734 arm/disarm report are enabled by default.
If auto programming fails due to mismatch
RSC password/installer code. Then you can re-initiate auto-programming by removing the
Add jumper, wait 5 seconds, then replace.
Current SMS in use
3G connection status
location to your monitoring centre.
3G
Connect from anywhere in the world
View alarm history on your phone
Protect your family & employees by downloading on multiple devices.
Fault LED
Communications LED
AlarmLINK App Download for Android and iPhone
BMC-3G bit.ly/alinkapp
Provides your existing alarm system with powerful new features & superior security
8 Arm/Disarm for AlarmLINK (Optional)
1. PLEASE READ BEFORE PROCEEDING
When a user requests arm/disarm, the
AlarmLINK app will not show the request was successful until the open/close report is received at the monitoring center. These reports are also used to sync the AlarmLINK app so the user can verify if the panel is currently armed or disarmed.
The Bosch panel will not generate the open/ close reports until AFTER the exit and entry delays so the user will experience spinning wheel while waiting for the open/close report to be delivered. If the reports are not enabled the customer will experience a timeout after
2 minutes and, the arm/disarm state will not synchronise correctly on the AlarmLINK app.
Bosch solution 3000 programming for exit and entry delay is in location 311 and 313.
Connect the Multicom BMC-3G 9
4. BMC-3G Programming
The BMC-3G program settings for the RSC
Password and Bosch Installer code must match the settings programmed in the Solution panel to allow communication on the SDI2 Bus. These settings can be changed in the BMC-3G via Techtools, or, during commissioning (see below)
Details for programming via TechTools are covered in the section “Program the Multicom”
Signal Strength LEDs Tamper connection
10 Test Signal Strength Install TechTools 11
Current SMS in use
3G connection status
Test Signal Strength
5. Test signal - when you power up the BMC-3G the SIM, 3G, COMMS and POWER LED’s should turn green once connected.
SIM LED:
Solid = using SIM1
Flashing = using SIM2
3G LED:
Fast Flashing = searching for network
Solid = 3G network connected/polling
Flashing = 2G network
COM LED:
Solid = active connection
Flashing = communicating
Signal Strength LEDs
To check the signal strength on the Inactive SIM you can press the ‘Carrier Test’ button to switch
SIGNAL STRENGTH
INDICATOR (1 to 4)
SIM or log into it via the TechTools app and visit the ‘Survey’ tab.
Minimum 2 bars required.
Install TechTools
To complete this next section you will need to install the
TechTools app onto your smartphone.
BMC-3G
TechTools features:
•
Centrally manage & configure Multicom devices
•
Administer any number of field technicians
•
View all activity - alarms, polls and poll fails
•
Complete library of alarm panel manuals built-in
TechTools video tutorial
If signal strength is less than 2 bars (>95dB), please relocate the device or install a high-gain antenna. If one of the SIMs cannot meet signal requirements, the SIM may be disabled.
To get basic activation without TechTools, call the Activation Centre on 1300 603 704
BMC-3G
Current SMS in use
3G connection status
Fault LED
Communications LED
12 Test Signal Strength
6. Download TechTools App
Use the QR code provided, or this download link ---> bit.ly/multicom bit.ly/multicom
7. Register for a TechCode
Open TechTools. Tap New Registrations, fill in your details. Now tap Register Me, you are then given your TechCode.
Take note of the TechCode provided, (the code will also be emailed to you.)
Test Signal Strength 13
8. Authorise the TechCode
Technicians: if you are installing the Multicom on behalf of a bureau or monitoring center, you will need to forward the TechCode to that company who will then authorise your
TechCode allowing you to access the Multicom.
Bureau/Monitoring Center: initial configuration must be completed by calling 1300 603 704 to tie a master TechCode to your Multicom account. With the master TechCode you can then control who has access to your Multicoms and authorise other techs to access your
Bureau/Monitoring center Multicom TechCodes.
These steps are for the bureau/monitoring center.
Tick ‘Allow’ if you want to allow this technician to authorise other
Multicom techs.
Steve Jones
COL 923
David Smith
LJG 612
Greg Harris
WDF 187
Max Jarvis
VSQ 405
Gary Stevens
FCD 840
Tap ‘New Registrations”, fill in details, and tap ‘Register me’
1. Tap ‘Permissions’ 2. Enter ‘TechCode’ 3. Add Technician
14 Program the Multicom
Program the Multicom
Once your TechCode has been authorised you can then log on to the Multicom via TechTools.
9. Log On
Launch TechTools on your smartphone to access the Multicom. Proceed as follows ...
Program the Multicom 15
10. Accessing Program Menus
Tap on “Program” down the bottom, enter the default code “1345” to enter programming screen.
Tap on the “Settings” icon down the bottom, and configure the Account Code and CMS
Number.
1345
1. Tap on ‘Panels’ 2. Enter the ‘Panel’s ID’ and tap Go
Panel ID (0910XXXXX)
BMC3G
The Panel ID is found on the BMC-3G and outer packaging
1. Tap on ‘Program’ 2. Enter ‘1345’, and tap ‘OK’
3. Change settings
16 Program the Multicom
11. Program the Bosch Panel
You can program the Bosch 3000 panel via
techtool.suretek.com from your phone or PC.
Programming tutorial bit.ly/bmc-vid
Program the Multicom 17
Get all programming options for current page.
Sends all the changes you have made to the current page
Tells you the last time the table has been read from the Bosch Panel
1. Tap on the Bosch
Programming tab
2. Enter the Program Code
‘1345’
3. Select the section you want to program or view
4. Request update or send changes to panel.
18 Program the Multicom
12. Add customer to AlarmLINK
AlarmLINK gives customer’s smartphone access to arm/disarm, outputs, personal panic or history viewing on their smartphone.
To provide your customers with AlarmLINK access, complete the following 3 steps within TechTools:
Steve Jones
User ID: 546
Greg Harris
User ID: 774
Tap to toggle ON/OFF user authorisation for AlarmLINK access
Program the Multicom 19
AlarmLINK free app download bit.ly/alinkapp
1. Tap on ‘Users’, then tap
‘Add’
2. Enter customer details, tap ‘Save’ - go to step 3...
3. Tap ‘OK’. Customer will now receive an AlarmLINK download link and password via email
>> Customer clicks emailed link, then downloads and opens
AlarmLINK and logs in
20 Program the Multicom
13. Commissioning
This step allows poll fail monitoring and alarm delivery to your monitoring center.
Program the Multicom 21
14. Add your logo to AlarmLINK (optional)
Send us your company logo and choice of colour scheme and your branding will then be applied in
AlarmLINK for all of your Multicom installations.
End User App
AlarmLINK
Your logo and colours applied to every panel you install !
bit.ly/alinkapp
1. Tap on ‘Commission’ 2. Enter the reporting details
Enter the ‘Bureau’, ‘Monitoring station’ and other required reporting details for the device and press the ‘Activate’ button. Upon successful commissioning you will receive this confirmation,
‘Panel has been activated successfully’.
AlarmLINK helps your customers and promotes your business - www.suretek.com.au/AlarmLINK
22 Limited Warranty Statement
Limited Warranty Statement
Multicom Systems (henceforth known as Multicom) warrants its products to be free from defects in material and workmanship, under normal use, for a period of twelve (12) months, or twenty four (24) months if the Multicom product is installed by a ‘Certified Multicom Installer’, from the date of purchase. If the warranted products are returned to Multicom during this period of coverage, Multicom will repair or replace (at its discretion) without charge, those items found to be defective. Any replacement or repaired parts are warranted for the remainder of the original warranty or ninety (90) days, whichever is longer. The original purchaser must promptly notify their Multicom distributor, in writing during the warranty period, that there is a defect in material or workmanship. All Multicom distributors and dealers have a warranty program and you are expected to return your product with proof of purchase in accordance with such a program. Prior authorisation is required before returning the product, as Multicom will not accept any shipment for which prior authorisation was not first obtained.
Multicom will, at its option, repair or replace without charge, those authorised returned items it finds defective.
Please note that this warranty does not cover any software products, which are licensed under terms of a separate software license agreement included with the product purchased. This warranty only applies to defects in parts relating to Multicom products identified with a Multicom product label and shall not cover transformers, metal boxes, access cards & tags, batteries, tamper kits, spare parts, cables & connectors, temperature sensors, promotional items & displays or any freight, and labour.
This warranty does not cover damage incurred in shipping or handling, problems that result from external causes such as accident, abuse, and misuse, or problems with electrical power failures, or other damage caused by:
Limited Warranty Statement 23
•
•
•
•
•
•
• peripherals or unauthorised alterations or modifications; servicing not authorised by a Multicom Certified Professional; usage that is not in accordance with product instructions; using accessories, parts or components not supplied or recommended by Multicom; failure to provide a suitable installation environment for the products; failure to change passwords, settings and/or pin codes from factory default and; improper maintenance or failure to perform regular preventative maintenance
Multicom’s responsibility for defects in material is limited to repair and replacement of the product. Multicom does not accept liability beyond the remedies provided for in this limited warranty or for any special, indirect, consequential or incidental damages, including without limitation, any liability for third party claims against you for damages.
Multicom’s maximum liability will be no more than the amount paid for the product that is the subject of the claim. The laws of some jurisdictions do not allow the disclaimer of consequential damages. Under such circumstances, the limitations and disclaimers herein shall be to the greatest extent permitted by law.
This warranty contains the entire warranty and shall be in lieu of any and all other warranties, whether express or implied, including without limitation, implied warranties and conditions of merchantability and fitness for a particular purpose, statutory or otherwise. This disclaimer of warranties and limited warranty is governed by the laws of the New South
Wales, Australia.
Multicom will not be responsible for any custom fees, or taxes that may be due. For those jurisdictions where the legal minimum warranty exceeds the Multicom warranty period, this warranty will be equally extended to meet such legal minimum requirement.
24 Limited Warranty Statement
Multicom does not install or connect the products, which may be used in conjunction with other products not manufactured by Multicom; therefore
Multicom cannot guarantee or warrant the performance of the security system. Multicom will not be responsible for circumstances resulting from the product’s inability to operate. Your security system should be considered as one of many tools available to reduce risk and/or damage caused by burglary, fire or other emergencies. Other tools include, but are not limited to, access controls, lock products, insurance coverage, fire prevention, fire extinguishing devices and sprinkler systems. We strongly recommend that your security alarm system be tested and maintained on
a regular basis, and that you stay aware of new and improved Multicom products and developments.
BEWARE: Dealers, installers and/or others selling, distributing or advertising
Multicom product(s) are not authorised to modify this warranty or make any additional warranties that are binding on Multicom or distributors and its affiliates without the written approval from Multicom.
Multicom may change the terms of its limited warranty, without notice, at its discretion.
WARNING: Due to limitations of Alarm Systems, Multicom cannot guarantee the performance of the security system and shall not be responsible for circumstances resulting from the product’s inability to operate. It must be understood that while your Multicom product is highly advanced and secure, it only forms part of your total security installation and it does not offer any guaranteed protection against burglary, fire or other emergency. This is due to a number of reasons, including, but not limited to, inadequate or improper installation/positioning, sensor limitations, battery performance, wireless signal interruption, inadequate maintenance, or the potential for communication mediums to be compromised or circumvented. As a result, Multicom does not represent that the alarm system will prevent personal injury or property damage, or in all cases provide adequate warning or protection. Your security system
Limited Warranty Statement 25 should therefore be considered as one of many tools available to reduce risk and/or damage of burglary, fire or other emergencies; such other tools include, but are not limited to insurance coverage, fire prevention and extinguisher devices, and sprinkler systems. We also strongly recommend you to regularly maintain your security systems and stay aware of new and improved Multicom products and developments. For those customers who are using a security system connected to a non-traditional telephone system, such as “Voice Over Internet Protocol” (VoIP) that converts the voice signal from your telephone to a digital signal travelling over the
Internet, you should be aware that your alarm system may not function as effectively as with traditional telephone systems. For example, if your VoIP equipment has no battery back-up, during a power failure your system’s ability to transmit signals to the central station may be compromised.
Or, if your VoIP connection becomes disabled, your telephone line monitoring feature may also be compromised. Other concerns would include, without limitation, Internet connection failures, which may be more frequent than regular telephone line outages. We therefore strongly recommend that you discuss these and other limitations involved with operating an alarm system on a VoIP or other non-traditional telephone system with your installation company. They should be able to offer or recommend measures to reduce the risks involved and give you a better understanding. The Multicom range of communication products are designed to detect all communication failures within the network and are designed to work effectively around traditional telephone systems in addition to Non-Traditional Telephony such as VoIP, GPRS, 3G and new communication mediums including the (NBN) National Broadband
Network.
26 Copyright Notice & Disclaimers
Copyright Notice & Disclaimers
Copyright © 2017 Multicom Systems Pty Ltd. All rights reserved
Multicom BMC-3G Installation Guide - November 29, 2017 edition
Maintenance Release V1.7
Please address your comments and suggestions to Multicom Systems on
1300 65 44 33.
Changes may be made periodically to the information in this publication.
The changes will be incorporated in new editions of the guide.
This guide and the software described in this document is furnished under a license agreement, and may be used or copied only in accordance with the terms thereof. It is against the law to copy the user guide and software on any other medium, except as specifically provided in the license agreement. The licensee may make one copy of the software for backup purposes.
No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopied, recorded or otherwise, without the prior written permission of Multicom Systems Pty Ltd.
The software license and limited warranty for the accompanying products are set forth in the information packet supplied with the product, and are incorporated herein by this reference. If you cannot locate the software license, contact your Multicom Systems representative for a copy.
All product names mentioned in this manual are for identification purposes only, and are either trademarks or registered trademarks of their respective owners.
Board Overview
Board Overview 27
28 Board Overview
65
Notes
Notes 29
23.2
34.5
7.3
30 Notes
Notes Notes
Notes 31
AlarmLINK
Setup Guide
Setup the end user app for your customer.
AlarmLINK
App Download
Available for iPhone and
Android.
bit.ly/alinkguide
TechTools
Download
Download the
TechTools App for smart phones.
bit.ly/alinkapp
BMC-3G
Video Tutorial
A complete instructional guide.
bit.ly/multicom bit.ly/bmc-vid
