MULTICOM LTE+ Installation Manual
MULTICOM LTE+ is an alarm communicator that allows you to remotely arm and disarm your alarm system, control lights, doors, and gates, and send panic alarms with your location to your monitoring center. You can also view your alarm history on your phone. MULTICOM LTE+ is easy to use and can be set up in minutes. It is the perfect way to keep your home and family safe and secure.
विज्ञापन
विज्ञापन
Multicom
LTE+
Installation Guide
Edition 02/2020
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1
Handy Section Reference
Free Apps / Software ...........................................................
4
• To fi gure Multicom infi eld - TechTools
• To allow user remote control - AlarmLINK
• When no PSTN comm path - Multicom Smart Modem
Install and Con fi gure Multicom
• Con fi gure AlarmLINK (optional)
.........................................
15
Connect to WiFi ..................................................................
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Program Multicom with TechTools
• Add users to AlarmLINK
• Commisioning
...................................
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Contacting us:
For help with your Multicom, please contact Multicom Customer Service, email: [email protected]
online: www.suretek.com.au
phone: 1300 65 44 33 (+61 2 8787 9865)
Multicom ® is a registered trademark.
Copyright © 2020 Multicom Systems.
All rights reserved.
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What’s in the Box
You should
fi
nd everything you need:
• Multicom LTE+ Alarm Communicator, fi tted with
1 Telstra SIM and 1 Optus SIM
• LTE Antenna (Male Connector)
• WiFi Antenna (Female Connector)
• 2x 3K3 Resistors
• 2x 6K8 Resistors
•
Block
• Antenna Fly Wire – Male Connector
• Antenna Fly Wire – Female Connector
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• Tamper Pin Jumper ( fi tted)
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Free Apps / Software
Con
fi
gure onsite / in-
fi
eld - TechTools App
2 ways to use
TechTools:
1. TechTools App
2. TechTools web portal for computers.
TechTools:
TechTools is comprehensive tool that allows technicians to manage, con fi gure and commission Multicom alarm communicators in the fi eld, in real-time:
• Program Multicom device
• Test signal strength in each wireless comm. path
• Program relay operation and zones, enable/disable
• Add a customer to use the alarmLINK app
Also:
• Centrally manage and con fi gure Multicom devices
• Administer any number of fi eld technicians
• View all activity-alarms, polls, and poll fails
• Use built-in complete library of alarm panel manuals
For more information, please see page 7.
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Free Apps / Software
AlarmLINK APP - Allow End User Remote Control
To offer AlarmLINK, you will need to install and set up TechTools and use the add customer function.
AlarmLINK:
* Colour scheme con fi gurable via TechTools
AlarmLINK is a Smart Phone App that will empower your customers to:
• Generate panic alerts
• Control doors, light & gates
• View complete alarm history
For more information, please see page 11.
Brand AlarmLINK with your LOGO
To add your logo to AlarmLINK send a copy (on a transparent background, if possible) to: [email protected]
5
Free Apps / Software
Multicom Smart Modem
No PSTN Comm Path
MULTICOM
S M A R T
M O D E M
IP-based, virtual modem connection.
Multicom Smart Modem:
The Multicom Smart Modem creates an IP-based, virtual modem connection between Upload/Download (U/D) software and an alarm panel at client sites.
The Multicom Smart Modem (MSM):
• Is a time saving feature
• Provides remote con fi guration access to alarm panels while attached to U/D enabled Multicom devices
• Allows traditional U/D programming software to communicate with the alarm system.
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For more information, please see page 13.
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Using The Apps - TechTools
Getting Started - Online or Smartphone
ONLINE: https://techtools.suretek.com
APPS:
Online Desktop Portal or Smart Phone App
Manage your alarm communicators from a PC or mobile.
Using TechTools on a desktop:
You will need access to the TechTools Portal. Call or email
Suretek to request access to TechTools Online Desktop Portal.
Portal screens may differ slightly from app.
Using TechTools on a Smart Phone:
1. Download TechTools from your App Store
2. Install App on your smartphone
3. REQUIRED: Register for TechTools TechCode
(Steps on next page)
Do wn lo ad li nk s on ba ck c ov e
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Using TechTools on Smart Phone
Required - Register for TechCode
S t e p 1
Open TechTools on Smartphone
S t e p 2
Tap New Registration
S t e p 3
Fill in the detail page
S t e p 4
Tap Register me to recieve TechCode
S t e p 5
Your TechCode will be displayed, and also emailed to you.
S t e p 6
Authorize your TechCode: see next page
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Using TechTools
Authorisation of TechCode
Owner of Multicom device
You must attach the TechCode to the Multicom device to get connected. To activate call the Multicom Activation Centre on
1300 603 704.
Technician from Monitoring Centres/ Bureaus:
You are required to forward your TechCode to the owner of the
Multicom device for authorisation.
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Note: Online Portal users will see Multicom Master TechCode displayed as Multicom Administrator Login in future versions.
TechTools - For Monitoring Centres / Bureaus
Authorising Technicians
A Multicom Master TechCode is required to allow technicians to have access to their Multicom devices:
To set up Multicom Master TechCode
Call 1300 603 704 to set up your TechCode / Multicom
Adminstrator Login. Once set up you will be able to allow your technicians to access their Multicom Devices
To approve a technician's
TechCode Authorisation Request
S t e p 1
Open TechTools
S t e p 2
Tap Pemissions
S t e p 3
Enter TechCode
S t e p 4
Tick box if you want to allow technician to authorise other Multicom technicians
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S t e p 5
Add technician
Technician can now log in to TechTools to program Multicom device
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Offering AlarmLINK App - (Optional)
Free App for your end users
If you are not providing AlarmLINK to your customers, skip this section.
By providing AlarmLINK
Your end users will be able to have remote control and access to their alarm system.
Here is what AlarmLINK can do:
Remotely arm & disarm your alarm systems
Remotely control lights, doors & gates
Send panic alarms with your location to your monitoring centre.
View alarm history on your phone
Protect your family & employees by downloading on multuple devices
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REMEMBER: You can brand AlarmLINK with your own logo and company colours. See page 5 for more information.
Offering AlarmLINK App, continued
Necessary Steps
To offer AlarmLINK, please review the following steps:
1. The Multicom device needs to be con fi gured. See page 15.
2. You will need access to TechTools. If you haven't already set up TechTools, please see page 7.
3. Your customers have to be added to AlarmLINK via
TechTools. See page 34.
4. Your customers will need the AlarmLINK Smart Phone App installed on their phone. Available via Google App Store or iTunes store.
Connect and Control your alarm system.
Do wn lo ad link s on ba ck c ov e
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Multicom Smart Modem
How does Multicom Smart Modem work?
Multicom Smart Modem (MSM) allows traditional U/D programming software for communication with the alarm system when an alarm panel has been upgraded to a Multicom communicator.
This time saving feature that gives you remote con fi guration access to alarm panels while attached to Upload/
Download (U/D) enabled Multicom Devices.
When connection is detected on virtual COM port, Multicom
Smart Modem will create a tunnel to the alarm panel via the
SURETEK NETWORK and Multicom device.
Once the alarm panel is connected, commands can be issued from the U/D software.
Do wn lo ad link s on ba ck c ov e
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IMPORTANT: Multicom Smart Modem software installs on a
Windows operating system.
Multicom Smart Modem, continued
Necessary steps to be completed before installation
Before proceeding to download and install, you should already have:
1. Installed your panel manufacturer is supplied U/D software for remote access and programming
2. Allowed for remote access once you have left site by programming the Alarm Panel for:
- no answering machine defeat
- fi rst call 3rd ring
3. Ensured each panel is programmed correctly (so you won’t have to return to site to allow remote U/D software access)
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IMPORTANT: Only download and install Multicom Smart Modem when the 3 steps above are completed.
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Wall Mounting
Mounting Multicom to wall
Attach antennas and velcro:
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S t e p 1
Attach
LTE Antennas
(Male Connector)
S t e p 2
Attach
WiFi Antenna
(Female Connector)
S t e p 3
Fix
Velcro Strips (included) to back of the unit to mount
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Note: For Poor Signal Areas, consider using a high-gain antenna available from your Multicom supplier.
Alarm Panel Mounting
Mounting Multicom inside an alarm panel
Attach fl y wires and antennas:
S t e p 1 in alarm panel
S t e p 2
Attach fl y wires
(included)
S t e p 3
Thread fl y wires through holes and attach to antennas
(Male Connector)
(Female Connector)
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Fix
Velcro Strips (included) and mount device in alarm panel
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Note: For Poor Signal Areas, consider using a high-gain antenna available from your Multicom supplier.
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Connect Multicom to Power
1. Connect 12V+ and GND
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If Alarm Panel doesn’t have 12V Auxiliary Power output which can provide 150mA, you can connect to a MCPS 12 Power
Supply (optional - available from Suretek), OR a fi xed 12V DC power supply ( ≥ 150mA.)
Connect Multicom to Alarm Panel
2. Use a 4-wire RJ12 cable (included) to connect
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The centre two pins on the Multicom unit and included RJ12 cable wires are 'Ring' and 'Tip'.
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Interconnect Alarm Panel Relay Output
3. Program Alarm Panel Relay
To allow immediate noti fi cations of communication failure to the Monitoring Centre.
Relay/COM:
Connect an Alarm Panel Relay Output to any Multicom
Zone input.
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Note: If not using Zone 2, make sure you seal the zone with a 3K3
EOLR.
Con
fi
gure Multicom for AlarmLINK (optional)
Complete this section if offering AlarmLINK
In this section you will be con fi guring the Multicom for use of
AlarmLINK.
REMEMBER:
These important steps need to be completed:
1. You will need access to TechTools. If you haven't already set up TechTools, please see page 7.
2. Your customers will need the AlarmLINK Smart Phone App installed on their phone. Available via Google App Store or iTunes store.
At the end of this section you will be able to add your customers to AlarmLINK via TechTools.
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Con
fi
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4. Wire Multicom to Alarm Panel for Remote
Arm/Disarm
The R2 NO on the Multicom device is defaulted to Momentry Key Switch input. Program an available zone on the Alarm Panel as Key Switch.
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REQUIRED: The R2 NO must be connected to allow end user to use AlarmLINK with their Multicom device.
OPTIONAL: Programming to control devices such as gates, doors and shutters can be done using the TechTools app.
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Con
fi
gure Multicom for AlarmLINK (optional)
Please read before continuing:
Open/Close Reports
User requests to arm/disarm will only show as successful when the open/close report is received at the Monitoring
Centre.
Sync to AlarmLINK app
The open/close reports will sync to the AlarmLink app, allowing the user to verify if the panel is armed or disarmed.
Spinning Wheels
Spinning wheels will show in the app during the exit and entry delays after which the Alarm Panel will generate the open/close reports. The longer the entry or exit delay, the longer the wheel will spin before arming and disarming.
Times out when report not enabled
If reports are not enabled, the user will get a timeout after
2 minutes of spinning wheel and the arm/disarm state will not sync correctly on the AlarmLink app.
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Con
fi
gure Multicom for AlarmLINK (optional)
5. Con
fi
gure Arm/Disarm for Open/Close Reports
Vital steps to allow the AlarmLINK app to see the open/close reports from the Alarm Panel to complete the arm/disarm requests.
1. Con fi gure an Alarm Panel zone to "Arm/Disarm input"
(Program as Momentary Key Switch).
2. Enable reporting of open/close reports for both "stay" and
"away" modes. By default, Multicom is pre-con fi gured to pulse "Relay 2" for 3 seconds on arm/disarm request.
3. Program Alarm Panel entry and exit delays to the "minimum time" to speed up AlarmLINK arm/disam response time.
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Con
fi
gure Multicom for AlarmLINK (optional)
6. Wire Multicom to Panel for Relay Control
Connection
Setup the device for general relay control.
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Please ensure you also wire a common ground.
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Device Connection
Powering Up
Four LED lights are located on front of the panel:
SIM LTE WiFi FAULT
S t e p 1
Check all 4 LEDs should turn solid blue on power up.
Solid or fl ashing light indicate:
SIM LED LIGHT:
Solid
Flashing
Using SIM1
Using SIM2
LTE /3G LED LIGHT:
Solid
Flashing
LTE Network
3G or 4G Network
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S t e p 2
Verify Signal Strength
The Multicom logo LEDs act as signal strength indicators for the active SIM. The number of lit LEDs indicate signal strength.
Recommended Signal Strength:
3 LED bars minimum should be lit.
If signal strength is less than 2 bars (95dB), you must relocate the device or obtain a Multicom high-gain antenna. If one of the
SIMs cannot meet signal requirements, the SIM can be disabled.
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TechTools WiFi Connection with WPS
When password is unknown
Required: Internet WiFi Router with a WPS
S t e p 1
Press and hold down Multicom
WiFi button until LED lights on the
Multicom begin to scroll left to right.
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Press Router WPS immediately after the LEDs begin to scroll.
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Connection may take 2 minutes. Repeat if connection does not complete.
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Checking WiFi Status using LEDs
When password is unknown
You can use the LEDs to check the WiFi status once connected to the WiFi network.
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BLUE LEDs:
Solid
Flashing Slow
Scrolling
ORANGE LEDs:
Flashing
S t e p 1
To display WiFi status, press once on the WiFi button on the bottom of the
Multicom unit.
S t e p 2
Check WiFi status display: Status will display for 2 minutes then switch back to LTE status.
Connected
Signal Strength
WPS Mode
Connecting
If you can't see the WiFi Status LEDs after pressing the WiFi button, then refer to the next page.
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WiFi Connection (with password)
When WiFi network and password are known
Connect the Multicom to WiFi using the TechTools app.
S t e p 1
Tap Panels
S t e p 2
Enter the Multicom
Panel ID, Tap Go
S t e p 3
Tap Program
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Enter the code 1345 , then tap OK .
Proceed to next page...
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WiFi Connection (with password)
When WiFi network and password are known
S t e p 5
Enter all required details
Select ON to enable WiFi
Enter WiFi Network / SSID
Name (case sensitive)
Enter WiFi Network Password
(case sensitive)
Choose DHCP or Static IP
Tap Save
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Checking WiFi Status using TechTools
If unable to see LEDs
You can check the WiFi status within the TechTools app if you are unable to see the LEDs.
S t e p 1
On TechTools go to Settings Page
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Swipe down from top of Setting
Page: should say CONNECTED
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Refresh (Swiping down) again if not connected
If will not connect, do not proceed
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Program the Multicom with TechTools
Using TechTools to program
S t e p 1
Locate Multicom ID barcode and ID number
S t e p 2
Open TechTools App
S t e p 3
Tap Panels to open panels page
S t e p 4
Scan Multicom ID barcode or type
ID number
S t e p 5
Review the panel details
S t e p 6
Keep this page open to access program menus
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Program the Multicom with TechTools
Accessing program menus:
S t e p 1
From Panel Details page, tap on Program
S t e p 2
Enter default code 1345 to enter programming screen
Tap OK
S t e p 3
Con fi gure Account Code and CMS
Number or other desired locations
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Program the Multicom for AlarmLINK
Customize Relay Con
fi
guration - Using TechTools
Con fi gure the remote control of doors, gates, shutters, etc.
S t e p 1
From the Panel Details page, tap on Program to get to Program
Page, then Tap on Relays and enter the information detailed above.
Description:
Relay display name for TechTools and
AlarmLINK
Open Name:
Display name when relay is ON, or Active
Open Type:
Latched - Relay which toggles from one state to another
Pulsed - Relay which will activate for the programmed time when activated
Open Duration:
Only available when the Open Type is
Pulsed. This is the time in seconds that the relay will be activated when set from
TechTools or AlarmLINK
Close Name :
Display name when relay is OFF, or inactive
Tap Save
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Add Customers to AlarmLINK
Remember to inform end users to use AlarmLINK
End users will receive an emailed password once added to
AlarmLINK.
S t e p 1
In TechTechs on Smartphone
• At bottom of page, tap on Users button
• Next on top right corner Tap Add
S t e p 2
Enter End User details and tap Save
S t e p 3
Wait for noti fi cation, then Tap OK
S t e p 4
Inform End User to expect to receieve an email with link link and password.
Instruct user to click link to open
AlarmLINK and log in
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Program the Multicom with TechTools
Commissioning
Set up Poll Fail Monitoring and
Alarm Delivery to Monitoring Centre in TechTools
S t e p 1
Go to Panel Details
in TechTools app
S t e p 2
Tap on Commission
S t e p 3
Enter Reporting details
S t e p 4
Enter Bureau, Monitoring
Centre, and other required reporting details for the device
S t e p 5
Press Activate
You will receive a message that the Multicom has been activated successfully upon successful commissioning
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Limited Warranty Statement
Multicom Systems (henceforth known as Multicom) warrants its products to be free from defects in material and workmanship, under normal use, for a period of twelve (12) months, or twenty four (24) months if the Multicom product is installed by a ‘Certi fi ed
Multicom Installer’, from the date of purchase. If the warranted products are returned to Multicom during this period of coverage,
Multicom will repair or replace (at its discretion) without charge, those items found to be defective. Any replacement or repaired parts are warranted for the remainder of the original warranty or ninety (90) days, whichever is longer. The original purchaser must promptly notify their Multicom distributor, in writing during the warranty period, that there is a defect in material or workmanship.
All Multicom distributors and dealers have a warranty program and you are expected to return your product with proof of purchase in accordance with such a program. Prior authorisation is required before returning the product, as Multicom will not accept any shipment for which prior authorisation was not fi rst obtained.
Multicom will, at its option, repair or replace without charge, those authorised returned items it fi nds defective.
Please note that this warranty does not cover any software products, which are licensed under terms of a separate oftware license agreement included with the product purchased. This warranty only applies to defects in parts relating to Multicom products identi fi ed with a Multicom product label and shall not cover transformers, metal boxes, access cards & tags, batteries, tamper kits, spare parts, cables & connectors, temperature sensors, promotional items & displays or any freight, and labour.
This warranty does not cover damage incurred in shipping or handling, problems that result from external causes such as accident, abuse, and misuse, or problems with electrical power failures, or other damage caused by:
• peripherals or unauthorised alterations or modi fi cations;
• servicing not authorised by a Multicom Certi fi ed Professional;
• usage that is not in accordance with product instructions;
• using accessories, parts or components not supplied or recommended by Multicom; failure to provide a suitable installation environment for the products; failure to change passwords, settings and/or pin codes from factory default and;
• improper maintenance or failure to perform regular preventative maintenance
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Multicom’s responsibility for defects in material is limited to repair and replacement of the product. Multicom does not accept liability beyond the remedies provided for in this limited warranty or for any special, indirect, consequential or incidental damages, including without limitation, any liability for third party claims against you for damages. Multicom’s maximum liability will be no more than the amount paid for the product that is the subject of the claim. The laws of some jurisdictions do not allow the disclaimer of consequential damages. Under such circumstances, the limitations and disclaimers herein shall be to the greatest extent permitted by law.
This warranty contains the entire warranty and shall be in lieu of any and all other warranties, whether express or implied, including without limitation, implied warranties and conditions of merchantability and fi tness for a particular purpose, statutory or otherwise. This disclaimer of warranties and limited warranty is governed by the laws of the New South Wales, Australia.
Multicom will not be responsible for any custom fees, or taxes that may be due. For those jurisdictions where the legal minimum warranty exceeds the Multicom warranty period, this warranty will be equally extended to meet such legal minimum requirement.
Multicom does not install or connect the products, which may be used in conjunction with other products not manufactured by Multicom; therefore Multicom cannot guarantee or warrant the performance of the security system. Multicom will not be responsible for circumstances resulting from the product’s inability to operate. Your security system should be considered as one of many tools available to reduce risk and/or damage caused by burglary, fi re or other emergencies. Other tools include, but are not limited to, access controls, lock products, insurance coverage, fi re prevention, fi re extinguishing devices and sprinkler systems. We strongly recommend that your security alarm system be tested and maintained on a regular basis, and that you stay aware of new and improved Multicom products and developments.
BEWARE:
Dealers, installers and/or others selling, distributing or advertising
Multicom product(s) are not authorised to modify this warranty or make any additional warranties that are binding on Multicom or distributors and its af fi liates without the written approval from Multicom.
Multicom may change the terms of its limited warranty, without notice, at its discretion.
WARNING:
Due to limitations of Alarm Systems, Multicom cannot guarantee the performance of the security system and shall not be responsible for circumstances resulting from the product’s inability to operate. It must be understood that while your Multicom product is highly advanced and secure, it only forms part of your total security installation and it does not offer any guaranteed protection against burglary, fi re or other emergency. This is due to a number of reasons, including, but not limited to, inadequate or improper installation/ positioning, sensor limitations, battery performance, wireless signal interruption, inadequate maintenance, or the potential for communication mediums to be compromised or circumvented.
As a result, Multicom does not represent that the alarm system will prevent personal injury or property damage, or in all cases provide adequate warning or protection. Your security system should therefore be considered as one of many tools available to reduce risk and/or damage of burglary, fi re or other emergencies; such other tools include, but are not limited to insurance coverage, fi re prevention and extinguisher devices, and sprinkler systems. We also strongly recommend you to regularly maintain your security systems and stay aware of new and improved Multicom products and developments. For those customers who are using a security system connected to a non-traditional telephone system, such as “Voice
Over Internet Protocol” (VoIP) that converts the voice signal from your telephone to a digital signal travelling over the Internet, you should be aware that your alarm system may not function as effectively as with traditional telephone systems. For example, if your
VoIP equipment has no battery back-up, during a power failure your system’s ability to transmit signals to the monitoring centre may be compromised. Or, if your VoIP connection becomes disabled, your telephone line monitoring feature may also be compromised. Other concerns would include, without limitation, Internet connection failures, which may be more frequent than regular telephone line outages. We therefore strongly recommend that you discuss these and other limitations involved with operating an alarm system on a
VoIP or other non-traditional telephone system with your installation company. They should be able to offer or recommend measures to reduce the risks involved and give you a better understanding. The
Multicom range of communication products are designed to detect all communication failures within the network and are designed to work effectively around traditional telephone systems in addition to Non-Traditional Telephony such as VoIP, GPRS, 3G/LTE and new communication mediums including the (NBN) National Broadband
Network.
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Copyright Notice & Disclaimers
Copyright © 2020 Multicom Systems Pty Ltd. All rights reserved
Multicom LTE+ WiFi Installation Guide - February 2020
Version 2.0 • 01.02.2020
Please address your comments and suggestions to Multicom Systems on 1300 65 44 33.
Changes may be made periodically to the information in this publication. The changes will be incorporated in new editions of the guide.
This guide and the software described in this document is furnished under a license agreement, and may be used or copied only in accordance with the terms thereof. It is against the law to copy the user guide and software on any other medium, except as speci fi cally provided in the license agreement. The licensee may make one copy of the software for backup purposes.
No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopied, recorded or otherwise, without the prior written permission of Multicom Systems Pty Ltd.
The software license and limited warranty for the accompanying products are set forth in the information packet supplied with the product, and are incorporated herein by this reference. If you cannot locate the software license, contact your Multicom Systems representative for a copy.
All product names mentioned in this manual are for identi fi cation purposes only, and are either trademarks or registered trademarks of their respective owners.
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