Alienware Tri-Mode Wireless

Gaming Mouse

AW720M

User Guide

Mouse Model: AW720M

Regulatory Model: AW720M/UD2201p

Notes, cautions, and warnings

NOTE: A NOTE indicates important information that helps you make better use of your mouse.

CAUTION: A CAUTION indicates potential damage to hardware or loss of data if instructions are not followed.

WARNING: A WARNING indicates a potential for property damage, personal injury, or death.

Copyright © 2022 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

2022 – 01

Rev. A00

Contents

What’s in the box. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6

Magnetic Snap Charging Function . . . . . . . . . . . . . . 7

Adjustable Dots Per Inch (DPI) . . . . . . . . . . . . . . . . 7

Setting up your gaming mouse . . . . . . . . . . . . . . . . . . . .8

Connecting the mouse. . . . . . . . . . . . . . . . . . . . . . 8

Wireless mode (2.4GHz) . . . . . . . . . . . . . . . . . . . . . . . . . 9

Wireless mode (Bluetooth) . . . . . . . . . . . . . . . . . . . . . . . 11

Wired mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Turning on the mouse . . . . . . . . . . . . . . . . . . . . . .14

Charging the battery . . . . . . . . . . . . . . . . . . . . . .14

Wired mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Wireless mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Battery indicator colors . . . . . . . . . . . . . . . . . . . . . . . . . 17

Alienware Command Center (AWCC) . . . . . . . . . . . .18

Installing AWCC through Windows Update . . . . . . . . .19

Installing AWCC from the Dell Support website . . . . . .19

Updating the firmware . . . . . . . . . . . . . . . . . . . . 20

Updating the mouse firmware automatically through AWCC . . . 20

Updating the USB wireless dongle firmware automatically through

AWCC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Updating the mouse firmware manually . . . . . . . . . . . . . . . . 21

Updating USB wireless dongle firmware manually. . . . . . . . . . 21

| 3

Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22

Electrical . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22

Physical characteristics . . . . . . . . . . . . . . . . . . . . .22

Environmental . . . . . . . . . . . . . . . . . . . . . . . . . .23

Wireless . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23

Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Statutory Information . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Limited warranty and return policies. . . . . . . . . . . . . . . . . . 29

For U.S. customers: . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

For European, Middle Eastern and African customers:. . . . . . . . 29

For non-U.S. customers: . . . . . . . . . . . . . . . . . . . . . . . . . 29

4 |

What’s in the box

1

1. Mouse

3. Clip

5. Dongle extender

7. Documents

2

3

4

7

5

6

2. USB charging cable

4. USB wireless dongle

6. USB-C magnetic dongle for charging

What’s in the box | 5

Features

Top

1

2

3

4

5

Bottom

6

7

Left Side

8

9 10

1. Left button

3. Right button

5. DPI adjustment button

7. Power button

9. Forward button

Right Side

10 9

2. Scroll wheel

4. Mode button

6. DPI indicator

8. USB-C port

10. Backward button

8

6 | Features

Magnetic Snap Charging Function

The magnetic snap head supports fast charging (5V 900mA).

Adjustable Dots Per Inch (DPI)

Press the DPI adjustment button to instantly change the mouse tracking resolution.

DPI setting is indicated by the DPI indicator color. The default five DPI settings available are as follows:

• 800: Blue ( )

• 1200: Green ( ) (default)

• 1600: Yellow ( )

• 2400: Purple ( )

• 3200: Red ( )

You can change the default DPI settings and customize the DPI stages with the

Alienware Command Center (AWCC) application.

Features | 7

Setting up your gaming mouse

Connecting the mouse

NOTE:

- The mouse supports both wired mode and wireless mode.

- Your mouse has a rechargeable battery. For best results, ensure that the battery is fully charged before using it for the first time.

- To improve battery life, turn off the power switch when the mouse is not used.

- When using magnetic charging, turn on the power switch to ensure seamless connectivity.

1. Remove the clip, dongle extender, USB wireless dongle, and USB-C magnetic dongle from the accessory box.

2. Remove the protective sheet from the mouse.

8 | Setting up your gaming mouse

3. Slide the power button down to switch on the mouse.

Wireless mode (2.4GHz)

Laptop

1. Slide the mode button to “2.4G”.

Setting up your gaming mouse | 9

2. Connect the USB wireless dongle to a USB port on your laptop.

Desktop

1. Slide the mode button to “2.4G”.

2. Connect the USB-C end of the USB charging cable to the bottom port of the dongle extender. Insert the USB wireless dongle to the top port of the dongle extender.

3. Connect the other end of the USB charging cable to an available port on your computer.

USB dongle Dongle Extender

10 | Setting up your gaming mouse

Wireless mode (Bluetooth)

1. Slide the mode button down to “ ” then continue to slide the button down and hold it for three seconds. The DPI LED will blink indicating your wireless mouse is in pairing mode.

2. Pair your wireless mouse with your Bluetooth-enabled computer.

Swift Pair: a. In Windows Search, type Bluetooth .

b. Click Bluetooth and other devices settings . The Settings window appears.

c. Ensure that the “Show notifications to connect using Swift Pair” box is checked.

d. Ensure that the Bluetooth is turned on.

e. Place your wireless mouse near your computer. The New Bluetooth mouse found window appears.

f. Click Connect and confirm the pairing process on both wireless mouse and your computer.

Setting up your gaming mouse | 11

Add Device: a. In Windows Search, type Bluetooth .

b. Click Bluetooth and other devices settings . The Settings window appears.

c. Ensure that the Bluetooth is turned on.

d. Click Add Bluetooth or other device > Bluetooth .

e. From the list of available devices, click Alienware AW720M .

NOTE: If Mouse AW720M is not listed, ensure that the pairing mode is enabled on the wireless mouse.

3. Confirm that both the wireless mouse and the device are paired.

After the wireless mouse and a device are paired, they connect automatically when Bluetooth is enabled and they are within Bluetooth range.

12 | Setting up your gaming mouse

Wired mode

NOTE: The battery starts charging automatically in wired mode.

1. Connect the USB-C end of the USB charging cable to the USB-C port on the mouse.

2. Connect the other end of the USB charging cable to an available USB port on your desktop or laptop.

Desktop

Laptop

Setting up your gaming mouse | 13

Turning on the mouse

Slide the power button down to switch on the mouse.

Charging the battery

Wired mode

1. Connect the USB-C end of the USB charging cable to the USB-C port on the mouse.

14 | Setting up your gaming mouse

2. Connect the other end of the USB charging cable to an available USB port on your desktop or laptop.

Desktop

Laptop

3. When the battery is fully charged, the battery indicator blinks in green for

2 seconds and then stays static green for 10 seconds. After 12 seconds, it reverts to the user default lighting.

Setting up your gaming mouse | 15

Wireless mode

1. Connect the USB-C end of the USB charging cable to the bottom port of the dongle extender. Insert the USB wireless dongle to the top port of the dongle extender.

2. Connect the other end of the USB charging cable to an available USB port on your desktop or laptop.

Laptop

Desktop

3. Connect the USB-C magnetic dongle to the USB-C port of the mouse.

16 | Setting up your gaming mouse

4. Snap the magnetic end of the USB-C magnetic dongle to the magnetic port of the dongle extender.

5. When the battery is fully charged, the battery indicator blinks in green for

2 seconds and then stays static green for 10 seconds. After 12 seconds, it reverts to the user default lighting.

NOTE: Use the clip to remove the USB-C magnetic dongle from the mouse.

Battery indicator colors

• Low power: Amber pulsing ( )

• Charging: Morphing between amber and green ( ) for 12 seconds. After 12 seconds, it reverts to the user default lighting.

• Fully charged: Blinks in green for 2 seconds and then stays static green ( ) for 10 seconds. After 12 seconds, it reverts to the user default lighting.

Setting up your gaming mouse | 17

Alienware Command Center (AWCC)

Alienware Command Center (AWCC) application provides a single interface to customize and enhance the gaming experience. This application enables you to perform the following functions:

NOTE: You will experience limited functionality in AWCC when your device is connected by Bluetooth Low Energy (BLE).

In the FX menu, you can access the following features:

• View device connection type when it is connected by BLE.

• View battery level and charging status.

• Change lighting color and animation in the Lighting tab.

• Assign program shortcuts to device programmable buttons or keys in the

Macros tab.

In the Settings tab, you have access to the following settings:

• Change power saving modes in the Settings tile.

• Change mouse button click and scroll bar responses in the Settings tile.

• Swap mouse button in the Settings tile.

• Change DPI levels in the DPI Settings tile.

• Select Lift-Off Distance in the Calibration tile.

• View firmware version and upgrade the device firmware to the latest version in the Update tile.

• Reset the device settings to factory default.

NOTE: For more information, see the Alienware Command Center

(AWCC) application Online Help.

18 | Alienware Command Center (AWCC)

Installing AWCC through Windows Update

1. Connect your Alienware peripheral to your computer through the USB port. The AWCC application is downloaded and installed automatically.

AWCC installation takes up to 10 minutes to complete.

2. Navigate to the program folder to ensure that the AWCC installation is complete.

3. Launch AWCC and perform the following steps to download the additional software components:

• In the Settings window, click Windows Update , and then click Check for updates to check the Alienware driver update progress.

• If the driver update is not responding in your computer, install AWCC from the Dell Support website.

Installing AWCC from the Dell Support website

1. Download the latest version of the following applications from www.dell.com/support/drivers.

• Alienware Command Center

• Alienware Gaming Peripheral driver

2. Navigate to the folder where you saved the setup files.

3. Double-click the setup file and follow the on-screen instructions to install the application.

NOTE: You can customize the mouse features and lighting effects by using the Alienware Command Center (AWCC) application.

Alienware Command Center (AWCC) | 19

Updating the firmware

NOTE: For best performance, update your mouse and USB wireless dongle firmware to the latest version.

Updating the mouse firmware automatically through AWCC

1. Connect your mouse to your computer through the USB cable.

2. Launch AWCC software and click the FX tab.

3. Under SETTINGS , select Alienware AW720M Tri-Mode Wireless

Gaming Mouse from the EDIT DEVICE SETTINGS drop-down list.

4. Click the Settings tab.

5. In the Update tab, and then click the Update button. Once the firmware update is complete, the “ Firmware updated successfully ” message is displayed.

6. Click OK .

NOTE: Disconnecting the USB cable from the computer, closing the

AWCC software, or shut down of computer during firmware update may damage the mouse.

Updating the USB wireless dongle firmware automatically through AWCC

1. Connect your mouse to your computer through 2.4GHz Wireless mode.

2. Launch AWCC software and click the FX tab.

3. Under SETTINGS , select Alienware AW720M Tri-Mode Wireless

Gaming Mouse from the EDIT DEVICE SETTINGS drop-down list.

4. Click the Settings tab.

5. In the Update tab, and then click Update button. Once the firmware update is complete, the “ Firmware updated successfully ” message is displayed.

6. Click OK .

NOTE: Disconnecting the USB wireless dongle, closing the AWCC software, or shut down of computer during firmware update may damage the USB wireless dongle.

20 | Alienware Command Center (AWCC)

Updating the mouse firmware manually

1. Go to www.dell.com/support and search for AW720M.

2. From the Drivers & Downloads tab, download AW720M Mouse FW update tool .

3. Connect your mouse to your computer through the USB cable.

4. Open the downloaded AW720M Mouse FW update tool file.

5. Click on the Update Mouse button. Once the firmware update is complete, the “ Update Complete! OK ” message is displayed.

6. Close the window.

NOTE: Disconnecting the USB cable from the computer, closing the

AWCC software, or shut down of computer during firmware update may damage the mouse.

Updating USB wireless dongle firmware manually

1. Go to www.dell.com/support and search for AW720M.

2. From the Drivers & Downloads tab, download AW720M Dongle FW update tool .

3. Connect your mouse to your computer through 2.4GHz Wireless mode.

4. Open the downloaded AW720M Dongle FW update tool file.

5. Click on the Update Dongle button. Once the firmware update is complete, the “ Update Complete! OK ” message is displayed.

6. Close the window.

NOTE: Disconnecting the USB wireless dongle, closing the AWCC software, or shut down of computer during firmware update may damage the USB wireless dongle.

Alienware Command Center (AWCC) | 21

Specifications

General

Model number

Connection type

System requirement

AW720M

Tri-mode Wireless (2.4GHz, Bluetooth 5.1 and wired)

• Windows 7, 32/64 bit (without Alienware support feature)

• Windows 8, 32/64 bit (without Alienware support feature)

• Windows 8.1, 32/64 bit (without Alienware support feature)

• Windows 10 RS3 and above, 32/64 bit

(with Alienware support feature)

• Windows 11 (with Alienware support feature)

• OS X (without Alienware support feature)

Electrical

Operating voltage

Battery type

Battery life (with LED off)

5 V

Polymer Li-ion Rechargeable Battery

500 mAh

• RF mode: 140 hours

• BLE mode: 420 hours

Physical characteristics

Weight

Dimensions:

Length

Width

Height

Under 90 g (Under 0.1984 lb)

125 +/- 0.5 mm (4.921 +/- 0.020 in.)

62 +/- 0.5 mm (2.441 +/- 0.020 in.)

37.5 +/- 0.5 mm (1.476 +/- 0.020 in.)

22 | Specifications

Environmental

Temperature:

Operating

Storage

Storage humidity

Wireless

RF transmission

Operation distance

0°C to 40°C (32°F to 104°F)

-40°C to 65°C (-40°F to 149°F)

95% maximum relative humidity; non-condensing

Supports 2.4GHz and BT5.1 LE

Up to 10-meter

Specifications | 23

Troubleshooting

Problems

Mouse is not functioning

Mouse is not functioning

Possible solutions

Turn ON the power switch on the bottom of the mouse and try again.

1. In wireless mode, ensure that the battery has sufficient battery power.

2. Slide the power button to turn off the mouse and then turn on again.

3. In wired mode, connect the USB charging cable to another USB port. Wait until a notification appears indicating that the driver installation is complete before you use the mouse.

4. In 2.4GHz wireless mode, connect the USB wireless dongle to another

USB port or connect the USB wireless dongle and USB charging cable to the dongle extender.

Wait until a notification appears indicating that the driver installation is complete before you use the mouse.

5. Restart the computer.

24 | Troubleshooting

Problems

Mouse lights do not turn on

Mouse is not running based on the configuration selected in the Alienware Command Center

(AWCC) application.

Possible solutions

1. Press any button to wake the mouse from sleep mode.

2. In wireless mode, ensure that the battery has sufficient battery power.

3. In wired mode, connect the USB charging cable to another USB port. Wait until a notification appears indicating that the driver installation is complete before you use the mouse.

4. In 2.4GHz wireless mode, connect the USB wireless dongle to another

USB port or connect the USB wireless dongle and USB charging cable to the dongle extender.

Wait until a notification appears indicating that the driver installation is complete before you use the mouse.

5. Restart the computer.

1. Ensure that the Alienware

Command Center (AWCC) application is installed on your computer.

2. Open the Alienware Command

Center (AWCC) application and ensure that the selected configuration is set up and saved.

Troubleshooting | 25

Problems

Resolving cursor issues

Possible solutions

1. In wired mode, connect the USB charging cable to another USB port. Wait until a notification appears indicating that the driver installation is complete before you use the mouse.

2. In 2.4GHz wireless mode, connect the USB wireless dongle to another

USB port or connect the USB wireless dongle and USB charging cable to the dongle extender.

Wait until a notification appears indicating that the driver installation is complete before you use the mouse.

3. Ensure that the sensor is not obstructed or dirty.

4. Glass or very smooth glossy surfaces are not suitable for the mouse sensor to capture movement. Using a dark colored fabric mouse pad can improve the tracking.

5. Save any data, close any open program(s), and then restart the laptop/desktop. When you do not have another mouse or touchscreen, hold the power button down for at least 15 seconds to turn the laptop/ desktop off. All unsaved data will be lost.

26 | Troubleshooting

Problems

Resolving mouse button issues

Possible solutions

1. Ensure that there is nothing preventing the mouse buttons from moving. Most mouse buttons make a clicking noise when pressed down.

2. In wired mode, connect the USB charging cable to another USB port. Wait until a notification appears indicating that the driver installation is complete before you use the mouse.

3. In wireless mode, connect the USB wireless dongle to another USB port or connect the USB wireless dongle and USB charging cable to the dongle extender. Wait until a notification appears indicating that the driver installation is complete before you use the mouse.

4. Save any data, close any open program(s), and then restart the laptop/desktop. When you do not have another mouse or touchscreen, hold the power button down for at least 15 seconds to turn the laptop/ desktop off. All unsaved data will be lost.

Troubleshooting | 27

Problems Possible solutions

Troubleshooting a slow moving cursor 1. Ensure that the sensor is not obstructed or dirty.

2. Glass or very smooth glossy surfaces are not suitable for the mouse sensor to capture movement. Using a dark colored fabric mouse pad can improve the tracking.

3. Change the mouse settings to adjust the pointer speed.

Click on the tab that matches the

Operating System (OS) installed on your laptop/desktop and perform the steps within that section to change the settings.

• In the Search box, type main.cpl

.

• Click or tap main.cpl

in the list of programs.

• Click or tap the Pointer Options tab.

• Move the slider under Select a Pointer Speed to adjust the cursor speed to the desired level.

• Click or tap OK .

Troubleshooting cursor lagging Cursor lagging might be due to wireless interference on the USB wireless dongle. Use the dongle extender to connect the USB dongle to the laptop/desktop.

Troubleshooting lift off distance

(LOD) surface calibration issues

The LOD surface calibration depends on the surface characteristics.

Using a dark colored fabric mouse pad might improve LOD calibration.

28 | Troubleshooting

Statutory Information

Warranty

Limited warranty and return policies

Dell-branded products carry a two-year limited hardware warranty. If purchased together with Dell system, it will follow the system warranty.

For U.S. customers:

This purchase and your use of this product are subject to Dell’s end user agreement, which you can find at https://www.dell.com/terms . This document contains a binding arbitration clause.

For European, Middle Eastern and African customers:

Dell-branded products that are sold and used are subject to applicable national consumer legal rights, the terms of any retailer sale agreement that you have entered into (which will apply between you and the retailer) and Dell’s end user contract terms.

Dell may also provide an additional hardware warranty – full details of the Dell end user contract and warranty terms can be found by going to https://www.dell.com/terms , selecting your country from the list at the bottom of the “home” page and then clicking the “terms and conditions” link for the end user terms or the “support” link for the warranty terms.

For non-U.S. customers:

Dell-branded products that are sold and used are subject to applicable national consumer legal rights, the terms of any retailer sale agreement that you have entered into (which will apply between you and the retailer) and Dell’s warranty terms. Dell may also provide an additional hardware warranty – full details of Dell’s warranty terms can be found by going to https://www.dell.com/terms , selecting your country from the list at the bottom of the “home” page and then clicking the

“terms and conditions” link or the “support” link for the warranty terms.

Statutory Information | 29