Alienware Wired Gaming Mouse

AW320M

User Guide

Mouse Model: AW320M

Regulatory Model: AW320M

Notes, cautions, and warnings

NOTE: A NOTE indicates important information that helps you make better use of your mouse.

CAUTION: A CAUTION indicates potential damage to hardware or loss of data if instructions are not followed.

WARNING: A WARNING indicates a potential for property damage, personal injury, or death.

Copyright © 2021 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

2021 – 12

Rev. A00

Contents

What’s in the box. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4

Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

Adjustable DPI . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Setting up your gaming mouse . . . . . . . . . . . . . . . . . . . .6

Connecting the mouse. . . . . . . . . . . . . . . . . . . . . . 6

Alienware Command Center (AWCC) . . . . . . . . . . . . .8

Installing AWCC through Windows Update . . . . . . . . . 8

Installing AWCC from the Dell Support website . . . . . . 9

Updating the mouse firmware . . . . . . . . . . . . . . . . . 9

Updating the mouse firmware automatically through AWCC . . . . 9

Updating the mouse firmware manually . . . . . . . . . . . . . . . . 10

Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Electrical . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Physical characteristics . . . . . . . . . . . . . . . . . . . . . 11

Environmental . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12

Statutory Information . . . . . . . . . . . . . . . . . . . . . . . . . . .15

Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15

Limited warranty and return policies. . . . . . . . . . . . . . . . . . 15

For U.S. customers: . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

For European, Middle Eastern and African customers:. . . . . . . . 15

For non-U.S. customers: . . . . . . . . . . . . . . . . . . . . . . . . . 15

| 3

What’s in the box

1

1. Mouse 2. Documents

2

4 | What’s in the box

Features

Top

1 2

3

4

Bottom

5

Side

1. Left button

3. Scroll wheel

5. DPI button

7. Backward button

6 7

2. Right button

4. DPI indicator

6. Forward button

Features | 5

Adjustable DPI

Press the DPI adjustment button to instantly change the mouse tracking resolution.

DPI setting is indicated by the DPI indicator color. The default five DPI settings available are as follows:

• 800: Blue ( )

• 1200: Green ( ) (default)

• 1600: Yellow ( )

• 2400: Purple ( )

• 3200: Red ( )

You can change the default DPI settings and customize the DPI stages and LED colors with the Alienware Command Center (AWCC) application.

Setting up your gaming mouse

Connecting the mouse

1. Remove the protective sheet at the bottom of the mouse.

6 | Setting up your gaming mouse

2. Connect the mouse cable to the USB port on your desktop or laptop.

Desktop

Laptop

Setting up your gaming mouse | 7

Alienware Command Center (AWCC)

Alienware Command Center (AWCC) application provides a single interface to customize and enhance the gaming experience. This application enables you to perform the following functions:

In the FX menu, you can access the following features:

• Change lighting color and animation in the Lighting tab.

• Assign program shortcuts to device programmable buttons or keys in the

Macros tab.

In the Settings tab, you can access the following settings:

• Change mouse button click and scroll bar responses in the Settings tile.

• Swap mouse button in the Settings tile.

• Change DPI levels in the DPI Settings tile.

• Select Lift-Off Distance in the Calibration tile.

• View firmware version and upgrade the device firmware to the latest version in the Update tile.

• Reset the device settings to factory default.

NOTE: For more information, see the Alienware Command Center

(AWCC) application Online Help.

Installing AWCC through Windows Update

1. Connect your Alienware peripheral to your computer through the USB port. The AWCC application is downloaded and installed automatically.

AWCC installation may take up to 10 minutes to complete.

2. Navigate to the program folder to ensure that the AWCC installation is complete.

3. Launch AWCC and perform the following steps to download the additional software components:

• In the Settings window, click Windows Update , and then click Check for updates to check the Alienware driver update progress.

• If the driver update is not responding in your computer, install AWCC from the Dell Support website.

8 | Alienware Command Center (AWCC)

Installing AWCC from the Dell Support website

1. Download the latest version of the following applications from www.dell.com/support/drivers .

• Alienware Command Center

• Alienware Gaming Peripheral driver

2. Navigate to the folder where you saved the setup files.

3. Double-click the setup file and follow the on-screen instructions to install the application.

NOTE: You can customize the mouse features and lighting effects by using the Alienware Command Center (AWCC) application.

Updating the mouse firmware

NOTE: For best performance, update your mouse firmware to the latest version.

Updating the mouse firmware automatically through AWCC

1. Connect your mouse to your computer through the USB cable.

2. Launch AWCC software and click the FX tab.

3. Under Settings , select Alienware AW320M Wired Gaming Mouse from the Edit Device Settings drop-down list.

4. Click the Settings tab.

5. In the Update tab, click the Update button. Once the firmware update is complete, the “ Firmware updated successfully ” message is displayed.

6. Click OK .

NOTE: Disconnecting the USB cable from the computer, closing the

AWCC software, or shut down of computer during firmware update may damage the mouse.

Alienware Command Center (AWCC) | 9

Updating the mouse firmware manually

1. Go to www.dell.com/support and search for AW320M.

2. From the Drivers & Downloads tab, download AW320M Mouse FW update tool .

3. Connect your mouse to your computer through the USB cable.

4. Open the downloaded AW320M Mouse FW update tool file.

5. Click the Start button. Once firmware update is complete, the

“ Completed ” message is displayed. Close the window.

NOTE: Disconnecting the USB cable from the computer, closing the

AWCC software, or shut down of computer during firmware update may damage the mouse.

10 | Alienware Command Center (AWCC)

Specifications

General

Model number

Connection type

Microsoft windows WHQL

Operation system

AW320M

Wired USB 2.0

Windows 7/Windows 8/Windows 8.1/

Windows 10/Window 11

Windows 7/Windows 8/ Windows8.1/

Windows10/Windows 11/MAC OS X/

Steam OS

Electrical

Operating voltage

Physical characteristics

Weight (without cable)

Dimensions:

Length

Width

Height

Environmental

Temperature:

Operating

Storage

Storage humidity

5 V

Under 80 g (Under 0.1763 lb)

125 +/- 1.0 mm (4.921 +/- 0.039 in.)

62.5 +/- 1.0 mm (2.460 +/- 0.039 in.)

38.5 +/- 1.0 mm (1.515 +/- 0.039 in.)

0°C to 40°C (32°F to 104°F)

-40°C to 65°C (-40°F to 149°F)

95% maximum relative humidity; non-condensing

Specifications | 11

Troubleshooting

Problems

Mouse is not functioning

Mouse lights do not turn on

Mouse is not running based on the configuration selected in the Alienware Command Center

(AWCC) application.

Resolving cursor issues

Possible solutions

1. Connect the mouse cable to another USB port on your computer. Wait until a notification appears indicating that the driver installation is complete before you use the mouse.

2. Restart the computer.

1. Press any button to wake the mouse from sleep mode.

2. Connect the mouse cable to another USB port. Wait until a notification appears indicating that the driver installation is complete before you use the mouse.

3. Restart the computer.

1. Ensure that the Alienware

Command Center (AWCC) application is installed on your computer.

2. Open the Alienware Command

Center (AWCC) application and ensure that the selected configuration is set up and saved.

1. Connect the mouse cable to another USB port. Wait until a notification appears indicating that the driver installation is complete before you use the mouse.

2. Ensure that the sensor is not obstructed or dirty.

3. Glass or very smooth glossy surfaces are not suitable for the mouse sensor to capture movement. Using a dark colored fabric mouse pad can improve the tracking.

12 | Troubleshooting

Problems

Resolving cursor issues (continued)

Possible solutions

4. Save any data, close any open program(s), and then restart the laptop/desktop. When you do not have another mouse or touchscreen, hold the power button down for at least 15 seconds to turn the laptop/ desktop off. Any unsaved data will be lost.

Resolving mouse button issues 1. Ensure that there is nothing preventing the mouse buttons from moving. Most mouse buttons make a clicking noise when pressed down.

2. Connect the mouse cable to another USB port. Wait until a notification appears indicating that the driver installation is complete before you use the mouse.

3. Save any data, close any open program(s), and then restart the laptop/desktop. When you do not have another mouse or touchscreen, hold the power button down for at least 15 seconds to turn the laptop/ desktop off. Any unsaved data will be lost.

Troubleshooting a slow moving cursor 1. Ensure that the sensor is not obstructed or dirty.

2. Glass or very smooth glossy surfaces are not suitable for the mouse sensor to capture movement. Using a dark colored fabric mouse pad can improve the tracking.

Troubleshooting | 13

Problems

Troubleshooting a slow moving cursor

(continued)

Troubleshooting lift off distance

(LOD) surface calibration issues

Possible solutions

3. Change the mouse settings to adjust the pointer speed.

Click on the tab that matches the

Operating System (OS) installed on your laptop/desktop and perform the steps within that section to change the settings.

• In the Search box, type main.cpl

.

• Click or tap main.cpl

in the list of programs.

• Click or tap the Pointer Options tab.

• Move the slider under Select a Pointer Speed to adjust the cursor speed to the desired level.

• Click or tap OK .

The LOD surface calibration depends on the surface characteristics and does not work on all surfaces.

Using a dark colored fabric mouse pad improves LOD calibration.

14 | Troubleshooting

Statutory Information

Warranty

Limited warranty and return policies

Dell-branded products carry a two-year limited hardware warranty. If purchased together with Dell system, it will follow the system warranty.

For U.S. customers:

This purchase and your use of this product are subject to Dell’s end user agreement, which you can find at https://www.dell.com/terms . This document contains a binding arbitration clause.

For European, Middle Eastern and African customers:

Dell-branded products that are sold and used are subject to applicable national consumer legal rights, the terms of any retailer sale agreement that you have entered into (which will apply between you and the retailer) and Dell’s end user contract terms.

Dell may also provide an additional hardware warranty – full details of the Dell end user contract and warranty terms can be found by going to https://www.dell.com/terms , selecting your country from the list at the bottom of the “home” page and then clicking the “terms and conditions” link for the end user terms or the “support” link for the warranty terms.

For non-U.S. customers:

Dell-branded products that are sold and used are subject to applicable national consumer legal rights, the terms of any retailer sale agreement that you have entered into (which will apply between you and the retailer) and Dell’s warranty terms. Dell may also provide an additional hardware warranty – full details of Dell’s warranty terms can be found by going to https://www.dell.com/terms , selecting your country from the list at the bottom of the “home” page and then clicking the

“terms and conditions” link or the “support” link for the warranty terms.

Statutory Information | 15