Advantech RSB-3710 Rockchip RK3399 Cortex-A72 2.5" SBC User Manual

User Manual

RSB-3710

Rockchip ARM Cortex-A72 2.5”

SBC

Copyright

The documentation and the software included with this product are copyrighted 2021 by Advantech Co., Ltd. All rights are reserved. Advantech Co., Ltd. reserves the right to make improvements in the products described in this manual at any time without notice. No part of this manual may be reproduced, copied, translated or transmitted in any form or by any means without the prior written permission of Advantech Co.,

Ltd. Information provided in this manual is intended to be accurate and reliable. How ever, Advantech Co., Ltd. assumes no responsibility for its use, nor for any infringe ments of the rights of third parties, which may result from its use.

Acknowledgments

ARM is a trademark of the ARM Corporation.

NXP is a trademark of the NXP Corporation.

All other product names or trademarks are properties of their respective owners.

Product Warranty (2 years)

Advantech warrants to you, the original purchaser, that each of its products will be free from defects in materials and workmanship for two years from the date of pur chase.

This warranty does not apply to any products which have been repaired or altered by persons other than repair personnel authorized by Advantech, or which have been subject to misuse, abuse, accident or improper installation. Advantech assumes no liability under the terms of this warranty as a consequence of such events.

Because of Advantech’s high quality-control standards and rigorous testing, most of our customers never need to use our repair service. If an Advantech product is defec tive, it will be repaired or replaced at no charge during the warranty period. For outof-warranty repairs, you will be billed according to the cost of replacement materials, service time and freight. Please consult your dealer for more details.

If you think you have a defective product, follow these steps:

1.

Collect all the information about the problem encountered. (For example, CPU speed, Advantech products used, other hardware and software used, etc.) Note anything abnormal and list any onscreen messages you get when the problem occurs.

2.

Call your dealer and describe the problem. Please have your manual, product, and any helpful information readily available.

3.

If your product is diagnosed as defective, obtain an RMA (return merchandise authorization) number from your dealer. This allows us to process your return more quickly.

4.

Carefully pack the defective product, a fully-completed Repair and Replacement

Order Card and a photocopy proof of purchase date (such as your sales receipt) in a shippable container. A product returned without proof of the purchase date is not eligible for warranty service.

5.

Write the RMA number visibly on the outside of the package and ship it prepaid to your dealer.

RSB-3710 User Manual

Part No. 2006371000

Printed in China ii

Edition 1

June 2021

Declaration of Conformity

FCC Class B

This equipment has been tested and found to comply with the limits for a Class B dig ital device, pursuant to part 15 of the FCC Rules. These limits are designed to pro vide reasonable protection against harmful interference in a residential installation.

This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. However, there is no guarantee that interfer ence will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

 Reorient or relocate the receiving antenna.

 Increase the separation between the equipment and receiver.

 Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

 Consult the dealer or an experienced radio/TV technician for assistance.

Safety Precaution - Static Electricity

Follow these simple precautions to protect yourself from harm and the products from damage:

 To avoid electrical shock, always disconnect the power from your PC chassis before you work on it. Don't touch any components on the CPU card or other cards while the PC is on.

 Disconnect power before making any configuration changes. The sudden rush of power as you connect a jumper or install a card may damage sensitive elec tronic components.

Packing List

Before setting up the system, check that the items listed below are included and in good condition. If any item does not accord with the table, please contact your dealer immediately:

 1 x RSB-3710

 1 x Heatsink

 1 x China RoHS

Ordering Information

Part No.

RSB-3710CO-XNA1E

RSB-3710WO-XNA1E

Description

RSB-3710 2GDDR, 16GeMMC, 0 ~ 60 °C (32 ~ 140 °F)

RSB-3710 2GDDR, 16GeMMC, -20 ~ 85 °C (-4 ~ 185

°F) iii RSB-3710 User Manual

Optional Accessories

Part No.

96PSA-A36W12R1-3 [03]

1702002605

1702031801

1702002600

1700009652

700021565-01

IDK-1107WR-40WVA1E

1700031071-01

IDK-1115R-40XGC1E

1700031073-01

IDK-1121WR-30FHA1E

1700031072-01

XUPOS-NT156FHM-N41

1700031102-01

XUTC-B156XTN07.1

1700031103-01

EXM-CMPF1-M2E01E

EWM-W188M201E

1750007965-01

1750008671-01

968AD00479*

1750006264

1750007990-01

SQF-MSDM1-8G-21C

Description

ADP A/D 100-240V 36W 12V C6 DC PLUG 90° 62368

Power Cord 3P EU 10A 250V 183 cm

Power Cord 3P UK 10A 250V 183 cm

Power Cord UL 3P 10A 125V 183 cm

Power Cord CCC 3P 10A 250V 187 cm

Debug cable

7" LED PANEL 400N with 4WR touch, 800x480(G)

For IDK-1107WR LVDS and black light cable

15" LED panel 1024x768(G) with 5W R-touch

For IDK-1115R LVDS and black light cable

21.5",1920x1080,300nit,Part No. 97.21G01.001-S03

For IDK-1121WR LVDS and black light cable

15.6" LCD, 220nits, 1920x1080

For XUPOS-NT156FHM eDP and black light cable

AUO 15.6", 1366 x 768, 220nits, for UTC project

For B156XTN07.1 eDP and black light cable

Mini PCIE-to-M.2 adapter board

WiFi 802.11ac/abgn 2T2R and BT4.2

Antenna Cable R/P SMA (M) to MHF4, 300mm

Dipole Ant.SMA/M-R 2.4/5G 2.5/4dBi BLK 109mm

4G module LTE Cat 4 for China

Antenna cable SMA(F)/MHF 15cm

Antenna 4G/LTE full band L=11 cm 50 Ohm

SQF MICRO SD C10 MLC 8G (-25 ~ 85 °C/-13 ~ 185

°F)

* Please contact us to get suitable cellar module for your region.

RSB-3710 User Manual iv

Safety Instructions

1.

Read these safety instructions carefully.

2.

Keep this User Manual for later reference.

3.

Disconnect this equipment from any AC outlet before cleaning. Use a damp cloth. Do not use liquid or spray detergents for cleaning.

4.

For plug-in equipment, the power outlet socket must be located near the equip ment and must be easily accessible.

5.

Keep this equipment away from humidity.

6.

Put this equipment on a reliable surface during installation. Dropping it or letting it fall may cause damage.

7.

The openings on the enclosure are for air convection. Protect the equipment from overheating. DO NOT COVER THE OPENINGS.

8.

Make sure the voltage of the power source is correct before connecting the equipment to the power outlet.

9.

Position the power cord so that people cannot step on it. Do not place anything over the power cord.

10.

All cautions and warnings on the equipment should be noted.

11.

If the equipment is not used for a long time, disconnect it from the power source to avoid damage by transient overvoltage.

12.

Never pour any liquid into an opening. This may cause fire or electrical shock.

13.

Never open the equipment. For safety reasons, the equipment should be opened only by qualified service personnel.

14.

If one of the following situations arises, get the equipment checked by service personnel:

 The power cord or plug is damaged.

 Liquid has penetrated into the equipment.

 The equipment has been exposed to moisture.

 The equipment does not work well, or you cannot get it to work according to the user's manual.

 The equipment has been dropped and damaged.

 The equipment has obvious signs of breakage.

DISCLAIMER: This set of instructions is given according to IEC 704-1. Advantech disclaims all responsibility for the accuracy of any statements contained herein.

v RSB-3710 User Manual

RSB-3710 User Manual vi

Contents

Chapter 1

General Information

............................1

1.1

1.2

1.3

1.4

1.5

1.6

Introduction ............................................................................................... 2

Product Features....................................................................................... 2

Mechanical Specifications......................................................................... 2

Electrical Specifications ............................................................................ 3

Environmental Specifications.................................................................... 3

Block Diagram........................................................................................... 3

Chapter 2

H/W Installation

....................................5

2.1

2.2

2.3

2.4

2.5

2.6

2.7

Jumper and Connector Locations ............................................................. 6

Jumpers .................................................................................................... 6

2.2.1 Jumper Description....................................................................... 6

2.2.2 Jumper List ................................................................................... 7

Table 2.1: Jumper List ................................................................. 7

2.2.3 Jumper Settings............................................................................ 7

Connectors................................................................................................ 9

2.3.1 Connector List............................................................................... 9

2.3.2 Connector Pin Definition ............................................................... 9

Figure 2.1 DC RTC Battery Connector ........................................ 9

Figure 2.2 HDMI Connector....................................................... 10

Figure 2.3 LVDS Inverter Power Connector .............................. 11

Figure 2.4 LVDS Connector....................................................... 13

Figure 2.5 Ethernet Connector .................................................. 14

Figure 2.6 Ethernet Connector .................................................. 15

Figure 2.7 Mini PCIE Connector................................................ 17

Figure 2.8 NANO SIM Card Slot................................................ 18

Figure 2.9 LOUT Connector ...................................................... 19

Figure 2.10MIC Connector ......................................................... 19

Figure 2.11USB Port Connector ................................................. 20

Figure 2.12COM2/DEBUG Connector........................................ 21

Figure 2.13Micro SD Slot I2C Connector ................................... 21

Figure 2.14Micro USB Connector............................................... 22

Figure 2.15Power Button, Power LED, and 4G LED Pin Header22

Figure 2.16Reset Button............................................................. 23

Figure 2.17DC Jack .................................................................... 23

LED ......................................................................................................... 23

UIO1 and UIO2 ....................................................................................... 24

Mechanical.............................................................................................. 25

2.6.1 Board Dimensions....................................................................... 25

Figure 2.18Board Dimensions (Top Side) .................................. 25

Quick Start Guide.................................................................................... 26

2.7.1 Debug Port Connection............................................................... 26

2.7.2 Debug Port Setting...................................................................... 27

Chapter 3

Software Functionality

......................29

3.1

3.2

Introduction ............................................................................................. 30

Set up Build Environment........................................................................ 30

3.2.1 Install Docker .............................................................................. 30

3.2.2 Acquiring the Base Image........................................................... 30

3.2.3 Acquiring the Android Source Code............................................ 30

3.2.4 Building Android 7.1.2 Image...................................................... 31

vii RSB-3710 User Manual

3.3

3.4

3.5

3.6

3.7

3.8

3.9

GPIO ....................................................................................................... 32

UART ...................................................................................................... 33

3.4.1 RSB-3710 Uart ........................................................................... 33

Audio....................................................................................................... 34

SD/MMC Card/USB Disk ........................................................................ 35

3.6.1 Browse the SD............................................................................ 35

HDMI....................................................................................................... 35

3.7.1 HDMI resolution.......................................................................... 35

3.7.2 HDMI Audio ................................................................................ 36

Multi-display ............................................................................................ 36

3.8.1 Enter U-boot Interrupt Mode....................................................... 36

3.8.2 eDP and HDMI............................................................................ 36

3.8.3 HDMI and LVDS ......................................................................... 37

Network Setup ........................................................................................ 37

3.9.1 Wi-Fi ........................................................................................... 37

3.9.2 Bluetooth..................................................................................... 39

3.9.3 3G/4G ......................................................................................... 39

3.9.4 Ethernet ...................................................................................... 40

Chapter 4 Advantech Services

.......................... 43

4.1

4.2

4.3

RISC Design-in Services ........................................................................ 44

Contact Information................................................................................. 47

Global Service Policy .............................................................................. 47

4.3.1 Warranty Policy........................................................................... 47

4.3.2 Repair Process ........................................................................... 48

RSB-3710 User Manual viii

Chapter

1

General Information

1

1.1

Introduction

Advantech’s RSB-3710 is a RISC 2.5" single board computer (SBC) powered by high-performance Rockchip RK3399 ARM dual Cortex-A72 and quad Cortex-A53 processors. RSB-3710 supports 4K display via HDMI and offers dual HDMI/LVDS/ eDP. In addition, this innovative solution features diverse I/O — including dual GbE, 2 x serial ports, 2 x USB, and 12 x GPIO. RSB-3710 also features Mini-PCIe, and SIM card slots for integrating Wi-Fi, Bluetooth, and 3G/4G modules. RSB-3710 is an ideal solution for applications in healthcare, security, IoT gateways, and vending machines.

1.2

Product Features

Specification

Form factor

Processor

Storage

Display

Ethernet

IO

UIO express

Expansion

Power

Environment

Operating System

Feature Description

2.5" SBC with UIO40-Express 100 x 72 mm (3.93 x 2.83 in)

CPU

Memory

NAND Flash

HDMI eDP

LVDS

RK3399/RK3399K dual-core Cortex-

A72 and quad-core Cortex-A53 1.8

GHz

On-board LPDDR4 2GB

16GB of eMMC Flash

1 x Support HDMI 2.0, up to 4K, 60Hz

1 x

1 x reused with eDP

Ethernet

USB

USB OTG

Reset

RS232

Audio

USB

COM

I2C

GPIO

SD

MINI-PCIe

M.2

SIM

Power

2 x 10/100/1000 Mbps

1 x USB 3.0+1 USB 2.0, TypeA

1 x

1 x

1 x RS232 by pin header, reused as debug port by jumper

1 x Mic in; 1 x line out

4 x USB 2.0, UIO TypeA

2 x RS232 by UIO TypeB

1 x w/3.3V

4 x UIO Type A, w/3.3V

8 x UIO Type B, w/3.3V

1 x Mirco SD

1 x USB 2.0 and PCIE signal

NA

1 x Nano SIM

Operating temperature

12V DC-in

0 ~ 60/-20 ~ 85 °C (32 ~ 140/-4 ~ 185

°F)

Android\Linux Debian

1.3

Mechanical Specifications

 Dimensions: 100 x 72 x 19 mm (3.93 x 2.83 x 0.74 in)

 Reference Weight: 0.5 Kg (1.1 lb)

RSB-3710 User Manual 2

1.4

Electrical Specifications

 Power supply type: DC-in 12V

 RTC Battery:

– Typical voltage: 3

– Normal discharge capacity: 210Amh

1.5

Environmental Specifications

 Operating temperature: 0 ~ 60 °C/-20 ~ 85 °C (32 ~ 104/-4 ~ 185 °F)

 Operating humidity: 5 ~ 95% relative humidity, non-condensing

 Storage temperature: -40 ~ 85°C (-40 ~ 185 °F)

 Storage humidity: 60 °C (140 °F) @ 95% RH Non-condensing

1.6

Block Diagram

3 RSB-3710 User Manual


Chapter

2

2

H/W Installation

This chapter details RSB-3710 mechanical and connector infor

-

mation.

2.1

Jumper and Connector Locations

2.2

Jumpers

2.2.1

Jumper Description

Cards can be configured by setting jumpers. A jumper is a metal bridge used to close an electric circuit. It consists of two metal pins and a small metal clip (often protected by a plastic cover) that slides over the pins to connect them. To close a jumper, you connect the pins with the clip. To open a jumper, you remove the clip. Sometimes a jumper will have three pins, labeled 1, 2 and 3. In this case you would connect either pins 1 and 2 or 2 and 3.

The jumper settings are schematically depicted in this manual as follows.

A pair of needle-nose pliers may be helpful when working with jumpers. If you have any doubts about the best hardware configuration for your application, contact your local distributor or sales representative before you make any changes.

Generally, you simply need a standard cable to make most connections.

Warning!

To avoid damaging the computer, always turn off the power supply before setting jumpers.


2.2.2

Jumper List

Table 2.1: Jumper List

J4 COM2RS232 and debug mode select

VDD

BLP2

SW1

BTN

LVDS VDD 3.3V &5V level select & LVDS BKL PWR 3.3V&5V PWR select

LVDS BKL PWR 12V select

AT & ATX Mode Switch

Maskrom mode select

2.2.3

Jumper Settings

J4

Part number

Footprint

Description

Setting

(1-2)

(2-3)

Uart2 use for com port and debug mode select

1653003101

HD_3x1P_79_D

PIN HEADER 3x1P 2.0mm 180D(M) DIP 2000-13 WS

Function

Debug port

RS232

This pin header is designed for selecting the com port and debug mode select.

VDD

Part number

Footprint

Description

Setting

(1-3)

(3-5)

(4-6)

(2-4)

LVDS VDD 3.3V &5V level select & LVDS BKL PWR 3.3V&5V PWR select

1653003260

HD_3x2P_79

PIN HEADER 3x2P 2.0mm 180D(M) SMD 21N22050

Function

LVDS VDD 5V

LVDS VDD 3.3V

LVDS BKLT PWR 3.3V

LVDS BKLT PWR 5V


BLP2

Part number

Footprint

Description

Setting

(1-2)

LVDS BKLT PWR 12V level select

1653002101-02

HD_2x1P_79_D

PIN HEADER 2x1P 2.0mm 180D(M) DIP 21N12050

Function

LVDS BKLT PWR 12V

SW1

Part Number

Footprint

Description

Setting

(2-1)

(2-2)

(2-3)

AT & ATX Mode Switch

1600000071

SW_3P_CJS-1201TA1

SLIDE SW CJS-1201TA1 SMD 3P SPDT P=6.0mm W=2.5mm

Function

ATX Mode

Floating

AT Mode (default)

BTN

Part number

Footprint

Description

Setting

(3-5)

(5-6)

(1-2)

Maskrom mode select

1653003260

HD_3x2P_79

PIN HEADER 3x2P 2.0mm 180D(M) SMD 21N22050

Function

Maskrom mode

Normal mode

Power on system under ATX mode

Note!

Users who select ATX mode can power the system on using short BTN

Pin 1 and BTN Pin 2.


2.3

Connectors

2.3.1

Connector List

BAT

HDMI1

BL

LVDS

LAN1

LAN2

MINIPCIE

SIM

RTC CONN

HDMI1 CONN

LVDS BKL CONN

LVDS CONN

LAN

LAN

MINI PCIE 52P

Nano SIM Card

AUDIO

USB1

Audio PIN header

USB CONN

COM2/Debug COM2

SD SD slot

OTG

BTN

RST

DCIN1

USB

Power BTN pin header

Reset button

12V DC Jack

LED

CN11

CN12

LED

UIO1

UIO2

2.3.2

Connector Pin Definition

2.3.2.1

RTC Battery Connector (BAT)

RSB-3710 supports a lithium 3V_210mAH CR2032 battery with a wafer box.

Figure 2.1 DC RTC Battery Connector


2.3.2.2

HDMI Connector (HDMI1)

RSB-3710 supports one HDMI port. The pin definition for HDMI1 is demonstrated below:

Pin

6

7

4

5

1

2

3

8

9

10

Description

HDMI1_z_DATA2+

GND

HDMI1_z_DATA2-

HDMI1_z_DATA1+

GND

HDMI1_z_DATA1-

HDMI1_z_DATA0+

GND

HDMI1_z_DATA0-

HDMI1_z_CLK+

Pin

14

15

16

17

11

12

13

18

19

Description

GND

HDMI1_z_CLK-

HDMI1_z_CEC

NC

HDMI1_DDC_CLK

HDMI1_DDC_DATA

GND

+5V_HDMI

HDMI1_HPD

Figure 2.2 HDMI Connector


2.3.2.3

LVDS Inverter Power Connector (BL)

To avoid damage to LCD panel when connecting to an LVDS, please ensure the cor rect voltage level has been set before powering the device on (refer to jumper setting description for the BL and/or LCD datasheet used in the application).

Pin

3

4

1

2

5

Description

+5V

LVDS_PWM

LVDS_BLEN

GND

+VDD_BKLT

Figure 2.3 LVDS Inverter Power Connector


2.3.2.4

LVDS Connector (LVDS)

RSB-3710 features an LVDS 20x2-pin board-to-board connector for one port single channel 24 bit LVDS or one port dual channel 24 bit LVDS. To avoid damage to LCD panel when connecting to an LVDS, please ensure the correct voltage level has been set before powering the device on (refer to jumper setting description for the BL and/ or LCD datasheet used in the target application)

Pin

29

30

31

32

25

26

27

28

21

22

23

24

17

18

19

20

37

38

39

40

33

34

35

36

13

14

15

16

9

10

11

12

7

8

5

6

3

4

1

2

Description

VDD_LVDS

VDD_LVDS

GND

GND

VDD_LVDS

VDD_LVDS

LVDS1_Z_D0N

LVDS2_Z_D0N

LVDS1_Z_D0P

LVDS2_Z_D0P

GND

GND

LVDS1_Z_D1N

LVDS2_Z_D1N

LVDS1_Z_D1P

LVDS2_Z_D1P

GND

GND

LVDS1_Z_D2N

LVDS2_Z_D2N

LVDS1_Z_D2P

LVDS2_Z_D2P

GND

GND

LVDS1_Z_CLK0N

LVDS2_Z_CLK0N

LVDS1_Z_CLK0P

LVDS2_Z_CLK0P

GND

GND

NC

NC

GND

EDP_HPD(or LVDS GND)

LVDS1_Z_D3N

LVDS2_Z_D3N

LVDS1_Z_D3P

LVDS2_Z_D3P

LVDS_PIN39(PD 4.7Kohm to GND)

LVDS_CTRL


Figure 2.4 LVDS Connector


2.3.2.5

Ethernet Connector (LAN1)

RSB-3710 provides one RJ45 LAN interface connector. This connector is compliant with 1000 base-T IEEE 802.3ab, 100 base-TX IEEE 802.3u, and 10 base-T IEEE

802.3.The Ethernet ports use a standard RJ-45 jack connector with LED indicators on the front side. These LEDs display Active/Link and speed statuses.

Pin

12

13

14

8

9

10

11

6

7

4

5

1

2

3

Description

LAN1_MDI0+

LAN1_MDI0-

LAN1_MDI1+

LAN1_MDI1-

LAN1CONN

LAN1_GND

LAN1_MDI2+

LAN1_MDI2-

LAN1_MDI3+

LAN1_MDI3-

LAN1_LINK_ACT#

+V3.3

LAN1_LINK1000#

LAN1_LINK100#


Figure 2.5 Ethernet Connector

14

Pin

12

13

14

8

9

10

11

6

7

4

5

1

2

3

2.3.2.6

Ethernet Connector (LAN2)

RSB-3710 provides one RJ45 LAN interface connector. This connector is compliant with 1000 base-T IEEE 802.3ab, 100 base-TX IEEE 802.3u, and 10 base-T IEEE

802.3.The Ethernet ports use a standard RJ-45 jack connector with LED indicators on the front side. These LEDs indicate Active/Link and speed statuses

Description

LAN2_MDI0+

LAN2_MDI0-

LAN2_MDI1+

LAN2_MDI1-

LAN2CONN

LAN2_GND

LAN2_MDI2+

LAN2_MDI2-

LAN2_MDI3+

LAN2_MDI3-

LAN2_LINK_ACT#

+V3.3A_LAN2

LAN2_LINK1000#

LAN2_LINK100#

Figure 2.6 Ethernet Connector


2.3.2.7

Mini PCIE (MINIPCIE)

RSB-3710 supports mini-PCIE interface. Detailed Pin definitions are displayed below.

Pin

25

27

29

31

17

19

21

23

9

11

13

15

5

7

1

3

41

43

45

47

33

35

37

39

49

51

Signal Name

PCIE_z_WAKE#

NC

NC

PCIE_z_REQ#

GND

CK_z_NGFF-

CK_z_NGFF+

GND

NC

NC

GND

NGFF_PCIE_RX-

NGFF_PCIE_RX+

GND

GND

NGFF_PCIE_TX-

NGFF_PCIE_TX+

GND

GND

+3.3V_PCIe

+3.3V_PCIe

GND

NC

NC

NC

NC

Pin

26

28

30

32

18

20

22

24

10

12

14

16

6

8

2

4

42

44

46

48

34

36

38

40

50

52

Signal Name

+3.3V_PCIe

GND

NC

UIM_PWR

UIM_DATA

UIM_CLK

UIM_RST

NC

GND

W_DISABLE#

PERST_M#

NC

GND

NC

NC

NC

GND

USB_MINIPCIE_N

USB_MINIPCIE_P

GND

LED_WWAN#

NC

NC

NC

GND

+3.3V_PCIe


Figure 2.7 Mini PCIE Connector


2.3.2.8

NANO SIM Card Slot (SIM)

RSB-3710 supports on board NANO SIM socket is for 4G integration. Please insert valid SIM card to dial to 4G network.

Pin

C5

C6

C7

C1

C2

C3

Description

SIM_VCC

SIM_RST

SIM_CLK

GND

NC

SIM_DATA

Figure 2.8 NANO SIM Card Slot


2.3.2.9

Audio (AUDIO)

RSB-3710 supports Line-out and Mic-in interface.

The LOUT pin definition is detailed below.

Pin

1

2

3

Description

LOUTLC_M

LOUTRC_M

GND_A

Figure 2.9 LOUT Connector

MIC — a detailed pin definition is displayed below.

Pin

1

2

Description

MIC_IN1_P

GND_A

Figure 2.10 MIC Connector


2.3.2.10

USB Type A Connector (USB1)

RSB-3710 provides one standard USB 3.0 port, and one standard USB 2.0 Type A connector along the coastline.

Pin

8

9

10

11

12

13

6

7

4

5

1

2

3

Description

+USBV1

USB_D1-

USB_D1+

GND

USB3X0_z_RX-

USB3X0_z_RX+

GND

USB3X0_z_TX-

USB3X0_z_TX+

+V5_USB5

USB_D2-

USB_D2+

GND

Figure 2.11 USB Port Connector


2.3.2.11

RS232 (COM1)

RRS232/Debug Port (COM2/DEBUG)

RSB-3710 can communicate with a host server (Windows or Linux) using a debug cable. (Advantech number: 1700021565-11).

Pin

3

4

1

2

Description

NC

COM2_TXD

COM2_RXD

GND

Figure 2.12 COM2/DEBUG Connector

2.3.2.12

Micro SD Slot (SD)

RSB-3710 supports SD/MMC card in Class 2, 4, 6, 8, and 10. Its supports a capacity of up to 64GB.

Pin

6

7

4

5

1

2

3

8

CD

Signal Name

SDMMC0_z_D2

SDMMC0_z_D3

SDMMC0_z_CMD

+V3V_SD

SDMMC0_z_CLK

GND

SDMMC0_z_D0

SD_DAT1

SDMMC0_z_D1

Figure 2.13 Micro SD Slot I2C Connector


2.3.2.13

Micro USB Connector (OTG)

RSB-3710 supports one USB OTG port on its coastline.

Pin

3

4

1

2

5

Description

+USB_OTG_5V

USB_OTG-_X

USB_OTG+_X

USB_OTG_ID_X

GND

Figure 2.14 Micro USB Connector

2.3.2.14

Power Button and LED (BTN)

RSB-3710 uses a 2x3 pin header to support a power button, power LED lights, and

4G LED lights.

Pin

1

2

Pin Name

PWR_BTN (PWR_BTN+)

GND (PWR_BTN-)

Figure 2.15 Power Button, Power LED, and 4G LED Pin Header


2.3.2.15

Reset Button (RST)

RSB-3710 features a reset button on its coastline.

Pin

3

4

1

2

Description

+V3.3A

+VPP_OTP

GND_F

GND_F

Figure 2.16 Reset Button

2.3.2.16

DC Power Jack (DCIN1)

RSB-3710 supports a DC-Jack header that can be connected 12V input.

DC

external power

Pin

1

2

3

Description

+12V

GND

GND

Figure 2.17 DC Jack

2.4

LED

Name

PWR_LED

LED_USER

Description

Power LED

USER LED


2.5

UIO1 and UIO2

RSB-3710 supports UIO-40 express UIO1. Their pin definitions are displayed below:

UIO1:

Pin

9

11

13

15

5

7

1

3

17

19

Signal Name

5V_USB1

USB_z_P1_DM

USB_z_P1_DP

GND

GPIO1

GPIO3

+V5_USB3

USB_z_P3_DM

USB_z_P3_DP

GND

Pin

10

12

14

16

6

8

2

4

18

20

Signal Name

GND

USB_z_P2_DP

USB_z_P2_DM

+V5_USB2

GPIO2

GPIO4

GND

USB_z_P4_DP

USB_z_P4_DM

+V5_USB4

UIO2:

Pin

9

11

13

15

5

7

1

3

17

19

Signal Name

+V5_OUT

COM0_TX_B

COM0_RX_B

GPIO5

GPIO7

GPIO9

GPIO11

NC

NC

+V3.3_OUT

Pin

10

12

14

16

6

8

2

4

18

20

Signal Name

GND

COM4_TX_B

COM4_RX_B

GPIO6

GPIO8

GPIO10

GPIO12

I2C4_SDA_CONN

I2C4_SCL_CONN

GND


2.6

Mechanical

2.6.1

Board Dimensions

Figure 2.18 Board Dimensions (Top Side)


2.7

Quick Start Guide

2.7.1

Debug Port Connection

1.

Connect the debug cable to RSB-3710 debug port.

2.

Connect the other side of the debug cable to your PC directly or via a USB-to-

RS232 cable.


2.7.2

Debug Port Setting

RSB-3710 can communicate with host servers using serial cables. Common serial communication programs such as HyperTerminal, Tera Term, or PuTTY can be used in these cases. The example below describes the serial terminal setup using Hyper -

Terminal on a Windows host:

1.

Open HyperTerminal on your Windows PC, and select the settings as shown in the following figure.

2.

Insert the power adapter connector to the DC jack on RSB-3710 to power on the board. The bootloader prompt is displayed on the terminal screen.



Chapter

3

3

Software Functionality

This chapter details the software programs on the RSB-3710 plat

-

form.

3.1

Introduction

The purpose of this chapter is to introduce the software development of RSB-3710.

This is so users can develop their own application(s) efficiently.

RSB-3710 is designed for Linux host exclusively. Therefore, developing your app on a Windows/Android host PC may result in failure. At present, this device’s host ver sion is Ubuntu 16.04 LTS 64bit. Host PCs with any other version may have compati bility issues. We strongly recommend installing Ubuntu 16.04 LTS 64bit on your host

PC before starting RSB-3710 evaluation/development.

3.2

Set up Build Environment

All instructions in this guide are based on Ubuntu 16.04 LTS 64bit only. Please install

Ubuntu 16.04 LTS 64bit with minimum 4GB DRAM in advance. First login to the installed system and perform the tasks detailed in the following sections:

3.2.1

Install Docker

You have to install Docker on your platform before using it. Please refer to Docker

Installation Guide. Docker can be installed on Linux, Cloud, Windows, and OS X. We advise installing docker on Ubuntu.

3.2.2

Acquiring the Base Image

Use docker pull <IMAGE REPOSITORY> to get the images we provided on the image list.

# docker pull advrisc/u16.04-imx6abv5:20170523

3.2.3

Acquiring the Android Source Code

Related version information:

Android 7.1.2

Kernel 4.4.126

U-Boot 2014-10

Pull down the Android source tree to your working directory from the repositories as specified in the default manifest:

$ cd ~/code

$ sudo git clone https://github.com/rockchip-linux/repo.git

$ mkdir rk3399_android_n7

$ cd rk3399_android_n7

$ git config --global user.name "Your Name"

$ git config --global user.email [email protected]

$ ../repo/repo init -u https://gitlab.wise-paas.com/RISC/android-manifest.git -b android-7.1.2

-m default.xml

$ ../repo/repo sync

$ ../repo/repo forall -c git checkout -b local --track origin/android-7.1.2

Some folders described below: android/u-boot/

U-Boot source code


android/device/rockchip/

Android device related settings hardware/rockchip/

HAL (Hardware Abstraction Layer) android/kernel/

Linux kernel source code

3.2.4

Building Android 7.1.2 Image

Start Docker Container

# docker run -it --name android_n7 -v /home/bsp/myandroid:/home/adv/BSP:rw advrisc/ u16.04-imx6abv5:20170523 /bin/bash

Build Instructions

Set the $JAVA_HOME environment variable.

$ export JAVA_HOME=/usr/lib/jvm/java-8-openjdk-amd64

$ export PATH=$JAVA_HOME/bin:$PATH

$ export CLASSPATH=.:$JAVA_HOME/lib:$JAVA_HOME/lib/tools.jar

Prepare the environment for building. This only configures the current terminal.

$ source build/envsetup.sh

Execute the Android launch command. The setup in this example is for the produc tion image of Advantech RISC platform devices with a user debug type. If you are using an RSB-3710, you will be sent the following command: “lunch rk3399_rsb3710userdebug.

$ lunch rk3399_rsb3710-userdebug

To build boot loader

Enter the following command into the terminal console:

$ cd u-boot

$ make rk3399_rsb3710a2_2G_defconfig

$ make ARCHV=aarch64

To build kernel image


$ cd kernel

$ make ARCH=arm64 rk3399_adv_defconfig -j8

$ make ARCH=arm64 rk3399-rsb3710-a2.img -j12


To build system image


$ source build/envsetup.sh

$ lunch rk3399_rsb3710-userdebug

$ make -j4 2>&1 | tee build-log.txt

$./mkimage.sh

All android images are generated in rockdev/Image- rk3399_rsb3710/ folder.

Common image files are listed below:

# boot.img : Android's initramfs, to initialize and mount system partition.

# kernel.img : Kernel image.

# misc.img : Misc partition image, to switch boot mode and pass parameter in recovery mode.

# recovery.img : Recovery mode image.

# resource.img : Resource image, containing boot logo and kernel's device tree info.

# system.img : System partition image with ext4 filesystem format.

# uboot.img : uboot

# trust.img : File about sleep

# MiniLoaderAll.bin : Loader

3.3

GPIO

GPIO Number

# GPIO1

# GPIO2

# GPIO3

# GPIO4

# GPIO5

# GPIO6

# GPIO7

# GPIO8

# GPIO9

# GPIO10

# GPIO11

# GPIO12

GPIO formed

EXP1_0

EXP1_1

EXP1_2

EXP1_3

EXP2_0

EXP2_1

EXP2_2

EXP2_3

EXP2_4

EXP2_5

EXP2_6

EXP2_7

Numeric Representation

496

497

498

499

504

505

506

507

500

501

502

503

Export GPIO then use control GPIO from user space through sysfs.

Export GPIO1.

$ echo 504 > /sys/class/gpio/export

Set GPIO direction to in/out.

$ echo "out" > /sys/class/gpio/gpio504/direction


Set GPIO value 0/1 if GPIO pin define is output.

$ echo 1 > /sys/class/gpio/gpio504/value

Unexport GPIO1.

$ echo 504 > /sys/class/gpio/unexport

GPIO 1 and GPIO 2 are taken as examples:

Connect GPIO 1 and GPIO 2

Export GPIO 1 and GPIO 2



Set GPIO 1 to output.

$ echo "out" > /sys/class/gpio/gpio504/direction

Set GPIO 2 to input.

$ echo "in" > /sys/class/gpio/gpio505/direction

Change GPIO 1 to 1 and read GPIO 2 value.

$ echo 1 > /sys/class/gpio/gpio504/value

$ cat /sys/class/gpio/gpio505/value

1

Change GPIO 1 to 0 and read GPIO 2 value.

echo 0 > /sys/class/gpio/gpio504/value

$ cat /sys/class/gpio/gpio505/value

0

3.4

UART

The Android/Linux user UART/serial port access is facilitated through the tty-devices.

The tty-devices have different names depending on the UART drivers of different boards.

RS-485 uses half-duplex communication, meaning one medium is shared for trans mitting and receiving data. Therefore, the system needs to control the RS-485 trans ceiver's transmit mode. Usually the UART RTS signal is used to switch the transmitter on and off.

3.4.1

RSB-3710 Uart

COM Name

COM0

COM2

COM4

Device Node

/dev/ttyS0

/dev/ttyS2

/dev/ttyS4

33

Remark support RS232, no flow control

Debug Port support RS232, no flow control


3.5

Audio

Launch “Sound Recorder” for MIC.

Launch “Video” for Audio.


3.6

SD/MMC Card/USB Disk

3.6.1

Browse the SD

Launch “Explorer” to browse the SD card or USB disk.

3.7

HDMI

3.7.1

HDMI resolution

Starting Android, Enter Settings->Display->HDMI->HDMI Resolution.


3.7.2

HDMI Audio

When the HDMI monitor supports audio, the default output is from both HDMI and onboard audio codec.

3.8

Multi-display

RSB-3710 supports 3 x display ports — eDP, LVDS (mipi to LVDS), and HDMI. Only two ports can function at the same time.

Supported Default Displays:

Port edp lvds

RSB3710 edp-1920x1080 edp-1366x768 lvds-g070vw01 lvds-g150xgel05 lvds-g215hvn01 hdmi-default hdmi

NOTE:

1.

The name of the panel must begin with "edp-", "lvds-" or "hdmi-".

And it can be found in "kernel/include/dt-bindings/display/screen-timing/{LCD -

NAME}.dtsi" like: lvds_g070vw01: lvds-g070vw01

2.

If there is no configuration, you will get default setting: hdmi-default and lvds-g070vw01 as default setting.

3.

Check your configuration in Terminal or debug console.

cat /proc/cmdline

... prmry_screen=hdmi-default extend_screen=edp-1920x1080

3.8.1

Enter U-boot Interrupt Mode

Connect device to the debug port, and open the debug console.

Press “ctrl + c” keys before powering the device on until you receive the following information on the debug console:

Hit any key to stop autoboot: 0

=> <INTERRUPT>

=>

Once finished you can input the following commands to configure Multi-Display.

3.8.2

eDP and HDMI

1.

To set eDP as main display: set in u-boot as shown below: setenv prmry_screen edp-1920x1080 setenv extend_screen hdmi-default saveenv reset

2.

To set HDMI as main display: set in u-boot as shown below: setenv prmry_screen hdmi-default setenv extend_screen edp-1920x1080 saveenv reset


3.8.3

HDMI and LVDS

1.

To set HDMI as main display: set in u-boot as shown below: setenv prmry_screen hdmi-default setenv extend_screen lvds-g070vw01 saveenv reset

2.

To set LVDS as main display: set in u-boot as shown below: setenv prmry_screen lvds-g070vw01 setenv extend_screen hdmi-default saveenv reset

3.9

Network Setup

3.9.1

Wi-Fi

1.

Click Settings.

2.

Turn on Wi-Fi.


3.

Choose ESSID (for example, Advantech for guest).

4.

Input the correct password.

5.

Connect to Wi-Fi.


3.9.2

Bluetooth

1.

Switch the Bluetooth switch to “On” in settings to activate Bluetooth:

2.

Click any available devices you wish to pair with.

3.

Users can communicate with devices after pairing successfully.

3.9.3

3G/4G

1.

Insert SIM card, restart.

2.

If you can’t connect to the network, please check the following settings:

Settings/More/Cellular networks/ Access Point Names, then Correct.


3.9.4

Ethernet

RSB-3710 support two Ethernet (eth0 and eth1), but Android only supports to config eth0 as following:

Config eth0:

Click Settings Settings->More->Ethernet Configure Ethernet

There are two of IP setting: DHCP IP and static IP.

DHCP IP - configuration is controlled by system.


Static IP - There are five fields need to be filled: IP Address, netmask,,getway dns1 and dns2.


.

Config eth1:

Eth1 setting static ip example

$ su

# ip rule add from all lookup main pref 9999

# ifconfig eth1 172.12.1.2 netmask 255.255.0.0


Chapter

4

Advantech Services

4

This chapter introduces Advant

-

ech’s design-in services, techni

-

cal support, and warranty policy for the RSB-3710 evaluation kit.

4.1

RISC Design-in Services

Advantech RISC Design-in Services help customers reduce the time and work involved with designing new carrier boards. We handle the complexities of technical research and greatly minimize the development risks associated with carrier boards.

Easy Development

Advantech delivers support firmware, root file-system, BSP, and other development tools to customers. These tools help customers develop their carrier board and differ entiate their embedded products and applications.

 Full Range of RISC Product Offerings

 Comprehensive Document Support

Design Assistance Service

Advantech provides engineers with a schematic checklist and review services based on customer carrier board specifications. These services prevent design errors before they occur. This saves time and reduces the costs associated with developing carrier boards.

 Schematic Review

 Placement and Layout Review

 Debugging Assistance Services

 General/Special Reference Design Database


Thermal Solution Service

Advantech provides thermal solution services — including modularized and/or cus tomized thermal solutions — that quickly accommodate customers’ designs.

 Standard Thermal Solutions

 Customized Thermal Solutions

Embedded Software Services

This service provides support drivers, software integration/customized firmware, root file-system, and Linux image — enabling users to save time and focus on their core development.

 Embedded Linux/Android OS

 Advantech boot loader Customization

With the spread of industrial computing, a whole range of new applications has been developed, resulting in a fundamental change in the IPC industry. Due to diverse market demands and intense competition, cooperation on vertical integration is an effective way to create competitive advantages. As a result, ARM-based CPU mod ules have grown in popularity. Concentrating all necessary components on CPU modules and placing other parts on the carrier board provides greater flexibility while retaining low power consumption credentials.

Advantech has identified the following common questions concerning the implemen tation of modular designs.

General I/O design capability

Users can typically perform vertical integration. However, lack of expertise and expe rience in general power and I/O design can cause challenges; especially when inte grating CPU modules into carrier boards.

The acquisition of information

Despite obtaining sufficient information for making decisions concerning specialized vertical applications, some customers encounter difficulties dealing with platform design, and communicating with the CPU/chipset manufacturers. These challenges in carrier board design can negatively impact time-to-market at the expense of mar ket opportunities.

Software development and modification

Compared to x86 architectures, RISC architectures use simpler instruction sets. Soft ware support for x86 platforms cannot be used on RISC platforms. System integra tors (SI) need to develop software for their system and integrate it with hardware themselves. Unlike x86 platforms, RISC platforms are not well supported by Board

Support Packages (BSP) and drivers. While driver support is provided, system inte gration still requires a lot of effort. The BSP provided by CPU manufacturers is usu ally tailored for carrier board design, making system integration for software difficult.

Addressing this, Advantech introduced Streamlined Design-in Support Services for

RISC-based Computer on Modules (COM). With a dedicated professional design-in services team, Advantech actively participates in carrier board design and problem solving. Advantech's services not only enable customers to effectively distribute their resources, but also reduce R&D costs and hardware investment.

By virtue of a cooperative relationship with leading original manufacturers of CPUs and chipsets — such as ARM, TI, and NXP — Advantech helps solve communication and technical support difficulties. This can reduce the uncertainties in product devel -


opment. Advantech's professional software team focuses on providing complete

Board Support Packages. They also help customers create a software development environment for their RISC platforms.

Advantech RISC design-in services helps customers reduce time to market by over coming their problems through streamlined services.

Along with our multi-stage development process which includes: planning, design, integration, and validation, Advantech’s RISC design-in service provides comprehen sive support during the following different phases:

Planning stage

Before deciding to adopt Advantech RISC COM, customers must go through a com plete survey process, detailing product features, specifications, and compatibility testing with software. Advantech offers a RISC Customer Solution Board (CSB) as an evaluation tool for carrier boards which are simultaneously designed when devel oping RISC COMs. In the planning stage, customers can use this evaluation board to assess RISC modules and test peripheral hardware. Advantech provides standard software Board Support Packages (BSP) for RISC COM, so that customers can define their product’s specifications while simultaneously verifying I/O and perfor mance. Advantech also offers software evaluation and peripheral module recommen dations (such as Wi-Fi, 3G, and BT). At this stage, Advantech seeks to resolve customer concerns. Product evaluation with a focus on performance and specifica tion is vital during the planning period. Therefore, Advantech helps their customers conduct all the necessary tests for their RISC COM.

Design stage

Advantech will supply a reference carrier board design guide when a product moves into the design stage. The carrier board design guide provides pin definitions for the

COM connectors with limitations and recommendations for carrier board design. This design guide gives customers clear guidelines during their carrier board develop ment. Advantech offers a complete pin-out check list for different form factors such as Q7, ULP and RTX 2.0, enabling carrier board signals and layout design examina tion. Advantech's team helps customers review the placement/layout and schemat ics. This helps carrier board designs fulfill customers' requirements. Advantech’s

RISC software team assists in establishing an environment for software development while evaluating the time and resources needed. Advantech can also cooperate with third parties to provide proficient consulting services in software development. With

Advantech's professional support, the design process is eased and product quality is improved; thus meeting customer targets.

Integration stage

This phase comprises HW/SW integration, application development, and peripheral module implementation. Due to the lack of knowledge and experience using plat forms, customers need to spend time analyzing integration problems. In addition, peripheral module implementation is relevant to driver designs on carrier boards.

RISC platforms usually have less support for ready-made drivers on carrier boards, therefore users need to learn by trial and error to get the best solution with the least effort. Advantech’s team has years of experience in customer support and HW/SW development. Advantech supports customers with professional advice and informa tion — shortening development time and enabling effective product integration.


Validation stage

After the completion of a customer's ES sample there is a series of verification steps.

In addition to verifying a product's functionality, testing a product's efficiency is an important stage for RISC platforms. Through an efficient verification process, backed by Advantech's technical support, customers optimize their applications with ease.

Advantech's team can provide professional consulting services regarding further test ing and equipment usage. This helps customers find the right tools to efficiently iden tify and solve problems to enhance product quality and performance.

4.2

Contact Information

The contact information for Advantech customer service is displayed below.

Region/Country

America

Brazil

Mexico

Europe (Toll Free)

Singapore & SAP

Malaysia

Australia (Toll Free)

China (Toll Free)

India (Toll Free)

Japan (Toll Free)

Korea (Toll Free)

Taiwan (Toll Free)

Russia (Toll Free)

Contact Information

1-888-576-9688

0800-770-5355

01-800-467-2415

00800-2426-8080

65-64421000

1800-88-1809

1300-308-531

800-810-0345

800-810-8389

[email protected]

1-800-425-5071

0800-500-1055

080-363-9494

080-363-9495

0800-777-111

8-800-555-01-50

Our service team is also reachable through website, our technical support engineers provide quick responses once the forms are filled out: http://www.advantech.com.tw/contact/default.aspx?page=contact_form2&sub ject=Technical+Support

4.3

Global Service Policy

4.3.1

Warranty Policy

The warranty policy for Advantech products is detailed below .

4.3.1.1

Warranty period

Advantech branded off-the-shelf products and third party off-the-shelf products used to assemble Configure-to-Order products are entitled to a two year complete and prompt global warranty service. Product defects in design, materials, and workman ship are covered from the date of shipment.

All customized products will carry a 15 month regional warranty service by default.

The actual product warranty terms and conditions may vary based on sales contract.


All third party products purchased separately will be covered by the original manufac turer's warranty and time period, and shall not exceed one year of coverage through

Advantech.

4.3.1.2

Repairs Under warranty

It is possible to obtain a replacement (Cross-Shipment) during the first 30 days of the purchase. Contact your original Advantech supplier to organize returns for Dead on

Arrival products (if the products were purchased directly from Advantech). The DOA

Cross-Shipment excludes any damage incurred during shipping as well as custom ized and/or built-to-order products.

For those products which are not DOA, the return fee to an authorized Advantech repair facility will be at the customers' expense. The shipping fee for refurbished products from Advantech back to customers' sites will be Advantech's expense.

4.3.1.3

Warranty Exclusions

The product is excluded from warranty if:

 The product has been found to be defective after expiry of the warranty period.

 Warranty has been voided by removal or alternation of product or part identifica tion labels.

 The product has been misused, abused, or subjected to unauthorized disas sembly/modification; placed in an unsuitable physical or operating environment; improperly maintained by the customer; or failure caused which Advantech is not responsible whether by accident or other cause. Such conditions will be determined by Advantech at its sole unfettered discretion..

 The product is damaged beyond repair due to a natural disaster such as a light ing strike, flood, earthquake, etc.

 Product updates/upgrades and tests upon the request of customers who are without warranty.

4.3.2

Repair Process

4.3.2.1

Obtaining an RMA Number

All returns from customers must be authorized with an Advantech RMA (Return Mer chandise Authorization) number. Any returns of defective units or parts without valid

RMA numbers will not be accepted; they will be returned to the customer at the cus tomer's cost without prior notice.

An RMA number is only an authorization for returning a product; it is not an approval for repair or replacement. When requesting an RMA number, please access Advant ech's RMA web site: http://erma.Advantech.com.tw with an authorized user ID and password.

You must fill out basic product and customer information and describe the problems encountered in detail in "Problem Description". Vague entries such as "does not work" and "failure" are not acceptable.

If you are uncertain about the cause of the problem, please contact Advantech's

Application Engineers (AE). They may be able to find a solution that does not require sending the product for repair.

The serial number of the whole set is required if only a key defective part is returned for repair. Otherwise, the case will be regarded as out-of-warranty.


4.3.2.2

Returning Products for Repair

It's possible for customers to save time and meet end-user requirements by returning defective products to any authorized Advantech repair facility without an extra crossregion charge. Customers are required to contact the local repair center before using global repair services.

Customers should send cards without accessories (manuals, cables, etc.). Remove any unnecessary components from the card, such as CPU, DRAM, and CF Card. If you return these parts (because you believe they may be part of the problem), please note clearly that they are included. Otherwise, Advantech is not responsible for any items not listed. Make sure the “Problem Description” is enclosed.

1.

European Customers that are located outside European Community are requested to use UPS as the forwarding company. We strongly recommend adding a packing list to all shipments. Please prepare a shipment invoice according to the following guidelines to decrease goods clearance time:Give a low value to the product on the invoice, or additional charges will be levied by customs that will be borne by the sender.

2.

Add information “Invoice for customs purposes only with no commercial value” on the shipment invoice.

3.

Show RMA numbers, product serial numbers and warranty status on the ship ment invoice.

4.

Add information about Country of origin of goods.

In addition, please attach an invoice with RMA number to the packaging, then write the RMA number on the outside of the carton and attach the packing slip to save han dling time. Please also address the parts directly to the Service Department and mark the package “Attn. RMA Service Department”.

All products must be returned in properly packed ESD material or anti-static bags.

Advantech reserves the right to return items at the customer's cost if inappropriately packed.

"Door-to-Door" transportation such as speed post is recommended for delivery. The sender should bear additional charges such as clearance fees if Air-Cargo is adopted.

Should DOA cases fail, Advantech will take full responsibility for the product and transportation charges. If the items are not DOA, but fail within warranty, the sender will bear the freight charges. For out-of-warranty cases, customers must cover the cost and take care of both outward and inward transportation.

4.3.2.3

Service Charges

The product is excluded from warranty if:

 The product is repaired after expiry of the warranty period.

 The product is tested or calibrated after expiry of the warranty period, and a no problem found (NPF) result is obtained.

 The product, though repaired within the warranty period, has been misused, abused, or subjected to unauthorized disassembly/modification; placed in an unsuitable physical or operating environment; improperly maintained by the cus tomer; or suffered a failure for which Advantech is not responsible —whether by accident or other cause. Such conditions will be determined by Advantech at its discretion.


 The product is damaged beyond repair due to a natural disaster such as a light ing strike, flood, earthquake, etc.

 Product updates and tests upon the request of customers who are without war ranty.

If a product has been repaired by Advantech,but requires another repair for the same problem within 3 months, Advantech will do this repair free of charge. However, such free repairs do not apply to products which have been misused, abused, or subjected to unauthorized disassembly/modification; placed in an unsuitable physical or operat ing environment; improperly maintained by the customer; or have failed for reasons for which Advantech is not responsible whether by accident or other cause.

Please contact your nearest regional service center for a detailed service quotation.

Before we start out-of-warranty repairs, we will send you a pro forma invoice (P/I) with the repair charges. When you remit the funds, please reference the P/I number listed under "Our Ref". Advantech reserves the right to deny repair services to cus tomers that do not return the DOA unit or sign the P/I. Meanwhile, Advantech will scrap defective products without prior notice if customers do not return the signed P/I within 3 months.

4.3.2.4

Repair Reports

Advantech returns each product with a "Repair Report" which shows the result of the repair. A "Repair Analysis Report" is also provided to customers upon request. If the defect is not caused by Advantech design or manufacturing, customers will be charged US$60 or US$120 for in-warranty or out-of-warranty repair analysis reports respectively.

4.3.2.5

Custody of Products Submitted for Repair

Advantech will retain custody of a product submitted for repair for one month while it is waiting the return of a signed P/I or payment (A/R). If the customer fails to respond within this period, Advantech will close the case automatically. Advantech will take reasonable measures to stay in proper contact with the customers during this one month period.

4.3.2.6

Return Shipping to Customer

The forwarding company for RMA returns from Advantech to customers is selected by Advantech. Per customer requirement, other express services can be adopted, such as UPS or FedEx. The customer must bear the extra costs accrued by alterna tive shipment. If you require any special arrangements, please indicate this when shipping the product to us.



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Please verify specifications before quoting. This guide is intended for reference purposes only.

All product specifications are subject to change without notice.

No part of this publication may be reproduced in any form or by any means — electronic, photocopying, recording or otherwise — without prior written per

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mission from the publisher.

All brand and product names are trademarks or registered trademarks of their respective companies.

© Advantech Co., Ltd. 2021

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