Zebra ZQ300 User Guide

ZQ300 Series

Mobile Printers

User Guide

P1093810-05EN

Contents

Proprietary Statements ...............................................................4

Document Conventions ..............................................................6

Introduction to the ZQ300 Series ...............................................7

Unpacking and Inspection .................................................................8

Reporting Damage ............................................................................8

ZQ300 Series Technology ...........................................................9

PowerPrecision+Battery ................................................................................ 9

Direct Thermal Printing ..............................................................................10

Thermal Shutdown .....................................................................................10

Near Field Communications (NFC) ............................................................10

QR Code .....................................................................................................11

Made for iPhone (MFi) ................................................................................11

Features Overview .....................................................................12

Getting Ready to Print ...............................................................13

Battery .............................................................................................13

Installing/Removing Battery & Battery Tape Insulator ................................. 13

Battery Tape Insulator......................................................................14

Battery Safety ..................................................................................16

Charger Safety ............................................................................................ 16

Charging the Battery .................................................................17

AC-to-USB Adapter ..................................................................................... 17

1-Slot Battery Charger ................................................................................18

3-Slot Battery Charger ................................................................................19

Charging Temperature ...............................................................................19

1-Bay Docking Cradle .................................................................................20

5-Bay Docking Cradle .................................................................................21

Vehicle Adapter ..........................................................................................22

ZQ300 Series Media ........................................................................23

Designing Labels ......................................................................................... 24

Using Pre-Printed Receipt Media ....................................................25

Loading the Media ...................................................................................... 30

Media Spacers ............................................................................................ 31

Operator Controls ............................................................................32

Forced Download Description and LED Behavior ....................................... 37

Power Save Mode ....................................................................................... 39

Draft Mode ................................................................................................... 39

Verify the Printer Is Working ............................................................40

Cable Communication ................................................................................. 41

Wireless Communications with Bluetooth ................................................... 44

Bluetooth Networking Overview .................................................................. 44

NFC Use Cases .......................................................................................... 47

WLAN Overview ..............................................................................48

Setting Up the Software ..................................................................49

Wearing the Printer ...................................................................50

Belt Clip ....................................................................................................... 50

Adjustable Shoulder Strap ........................................................................... 51

Soft Case ..................................................................................................... 52

Preventive Maintenance ............................................................53

Extending Battery Life .....................................................................53

2

ZQ300 Series User Guide

General Cleaning Instructions .........................................................53

ZQ300 Series Cleaning ............................................................................... 54

Troubleshooting .........................................................................56

Printer Status Indicators ..................................................................56

Troubleshooting Topics ....................................................................56

Troubleshooting Tests ......................................................................58

Printing a Configuration Report ................................................................... 58

Communications Diagnostics ...................................................................... 58

Calling Technical Support ............................................................................ 59

Specifications ............................................................................63

Printing Specifications ................................................................................ 63

Memory and Communications Specifications ............................................. 63

Media Specifications ................................................................................... 63

ZPL Bar Code Specifications and Commands ............................................ 64

CPCL and ZPL Font Specifications ........................................................... 65

Printing in Chinese Fonts ............................................................................ 67

USB Type-C to Type-A Communications Cable .......................................... 69

Physical, Environmental and Electrical Specifications ................................ 70

ZQ300 Series Accessories ......................................................................... 73

Appendix A .................................................................................74

Serial Number and PCC Number Locations ................................................ 74

Appendix B .................................................................................75

User Interface LED Charging Behavior ....................................................... 75

Appendix C .................................................................................76

Battery Disposal .......................................................................................... 76

Product Disposal ......................................................................................... 76

Appendix D .................................................................................77

Appendix E .................................................................................78

Using Zebra.com ......................................................................................... 78

Product Support Contacts ........................................................................... 80

Index ............................................................................................81

3


Proprietary Statements

Copyright

ZEBRA and the stylized Zebra head are trademarks of Zebra Technologies Corporation, registered in many jurisdictions worldwide. All other trademarks are the property of their respective owners. ©2022 Zebra Technologies

Corporation and/or its affiliates.

All rights reserved.

COPYRIGHTS AND TRADEMARKS: For complete copyright and trademark information, go to www.zebra.com/copyright

WARRANTY: For complete warranty information, go to www.zebra.com/warranty

END USER LICENSE AGREEMENT: For complete EULA information, go to www.zebra.com/eula

Terms of Use

Proprietary Statement: This manual contains proprietary information of Zebra Technologies Corporation and its subsidiaries (“Zebra Technologies”). It is intended solely for the information and use of parties operating and maintaining the equipment described herein. Such proprietary information may not be used, reproduced, or disclosed to any other parties for any other purpose without the express, written permission of Zebra Technologies.

Product Improvements: Continuous improvement of products is a policy of Zebra Technologies. All specifications and designs are subject to change without notice.

Liability Disclaimer: Zebra Technologies takes steps to ensure that its published Engineering specifications and manuals are correct; however, errors do occur. Zebra Technologies reserves the right to correct any such errors and disclaims liability resulting therefrom.

Limitation of Liability: In no event shall Zebra Technologies or anyone else involved in the creation, production, or delivery of the accompanying product (including hardware and software) be liable for any damages whatsoever

(including, without limitation, consequential damages including loss of business profits, business interruption, or loss of business information) arising out of the use of, the results of use of, or inability to use such product, even if Zebra

Technologies has been advised of the possibility of such damages. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

4


Works with:

Certified by:

IP

54

5


Document Conventions

The following conventions are used throughout this document to convey certain information:

If you are viewing this guide online, click the underlined text to jump to a related Web site. Click on italic text (not underlined) to jump to that location in this manual.

Cautions, Important, and Note

Caution • Warns you of the potential for electrostatic discharge.

Caution • Warns you of a potential electric shock situation.

Caution • Warns you of a situation where excessive heat could cause a burn

Caution • Advises you that failure to take or avoid a specific action could result in physical harm to you.

Caution • Advises you that failure to take or avoid a specific action could result in physical harm to the hardware.

Important • Advises you of information that is essential to complete a task.

Note • Indicates neutral or positive information that emphasizes or supplements important points of the main text.

6


Introduction to the ZQ300 Series

This user guide gives you the information you will need to operate the ZQ320 and ZQ310 printers. These printers feature different models for various vertical markets; one for Transportation

& Logistics (T&L)/Manufacturing/Governement, and one specifi cally for Retail. They use some of the latest technologies such as Bluetooth BR/EDR, LE 4.0, WLAN: 802.11ac, USB charging (Type-C connector), Near Field Communication (NFC), and

Made for iPhone® (MFi). MFi printers provide Apple co-processor

(MFi) support which allows an Apple device such as an iPhone or iPad® to authenticate and connect over Bluetooth®. They also share charging capabilities with Zebra’s Mobile Computers for bettery synergy and a total solution package.

Color

Connectivity

Output

Sensors

Programming

Languages

Outdoor

Black

Bluetooth

(BR/EDR,LE

4.0)

Receipts,

Linerless

Labels

Media Out,

Black Bar,

Media Door

Open

CPCL,ZPL

ZQ320

Indoor

Silver & Black

Dual Radio

(802.11ac + BT

BR/EDR LE 4.0)

Receipts,

Labels,

Linerless Labels

Gap, Black

Bar, Media Out,

Media Door

Open

CPCL,ZPL

Outdoor

Black

Bluetooth

(BR/EDR,LE

4.0)

Receipts,

Linerless

Labels

Media Out,

Black Bar,

Media Door

Open

CPCL,ZPL

ZQ310

Indoor

Silver & Black

Dual Radio

(802.11ac + BT

BR/EDR LE 4.0)

Receipts,

Labels,

Linerless Labels

Gap, Black

Bar, Media Out,

Media Door

Open

CPCL,ZPL

ZQ300 Series Software Utilities:

• Zebra Net Bridge™ : printer configuration, fleet management

• Zebra Setup Utility: single printer configuration, quick setup

• Zebra Mobile Setup Utility: Android-based setup tool

• Zebra Designer Pro: label design

• Zebra Designer Drivers: Windows ® driver

• OPOS Driver: Windows driver

• Multiplatform SDK

• Zebra Downloader

(These utilities can be found https://www.zebra.com/us/en/products/software/barcode-printers/zebralink.html

)

7


Unpacking and Inspection

• Check all exterior surfaces for damage.

• Open the media cover (refer to “Loading the Media” in the

Getting Ready to Print section) and inspect the media compartment for damage.

In case shipping is required, save the carton and all packing material.

Printer

ZEBRA PRODUCT REGISTRATION CARD

Register today to receive beneftis including free updates and product protection!

Registrazione via internet

©2013 ZIH Corp.

/

Registration Card

Zebra Technologies Corporation

475 Half Day Road, Suite 500

Lincolnshire, IL 60069 USA

T: +1 847.634.6700 or +1 800.423.0442

In the Americas contact:

Zebra Technologies Corporation

475 Half Day Road, Suite 500

Lincolnshire, IL 60069 USA

T: +1 847.634.6700 or +1 800.423.0442

In Europe, Africa, the Middle East, and India contact:

Zebra Technologies Europe Limited

Dukes Meadow, Millboard Road

Bourne End

Buckinghamshire SL8 5XF, UK

T: +44 (0)1628 556000

F: +44 (0)1628 556001

AA18153-104 Rev. B

August 2012

120 Robinson Road

#06-01 Parakou Building

Singapore 068913

T: +65 6858 0722

F: +65 6885 0838

AA18153-104

Safety Guide

QSG

Regulatory Guide

Lithium-Ion

Battery

Belt Clip

USB Power/Data

Comm Cable

Reporting Damage

If you discover shipping damage:

• Immediately notify and file a damage report with the shipping company. Zebra Technologies Corporation is not responsible for any damage incurred during shipment of the printer and will not cover the repair of this damage under its warranty policy.

• Keep the carton and all packing material for inspection.

• Notify your authorized Zebra re-seller.

8


ZQ300 Series Technology

The ZQ300 Series printers use several technologies unique to this line and/or made popular in other Zebra Mobile printer lines.

PowerPrecision+ (PP+) Battery

The ZQ300 Series printers use a 2-cell Li-Ion battery pack with integrated intelligence and data storage capability meeting

PowerPrecision+ (PP+) functionality. This intelligent battery has the integrated technology required to collect the detailed realtime battery metrics needed to maximize useful battery life and ensure every battery is healthy and able to hold a full charge.

In addition, technology inside the batteries tracks and maintains the metrics required to provide real-time visibility into more meaningful battery statistics, such as total cycle usage of the battery, whether the battery is old and should be retired or how long a battery will take to fully charge.

Operating Temperature

-15 o o C to 55 o o

C

Charging

Temperature

0 o C to 45 o C

(32 o F to 113 o F)

Storage

Temperature

-25 o C to 65 o C

(-13 o F to 149 o F)

Battery Status UI Indicators (Printer ON)

Healthy

Unhealthy

Status

Charging

Charge Fault

Charge Complete

Charging

Charge Fault

Charge Complete

Display

Solid Amber

Fast Blinking Red

(2 blinks/second

Solid Green

Solid Red

Fast Blinking Red

(2 blinks/second)

Solid Red

Note • Power down the printer before removing the battery to minimize the risk of corruption.

Important • The ZQ310 and ZQ320 printers will only function properly with genuine Zebra PowerPrecision+ battery packs.

9


Direct Thermal Printing

The ZQ300 Series printers use the Direct Thermal printing method to print human readable text, graphics and barcodes. It incorporates a sophisticated print engine for optimal printing under all operational conditions. Direct thermal printing uses heat to cause a chemical reaction on specially treated media. This reaction creates a dark mark wherever a heated element on the printhead comes in contact with the media. Since the printing elements are arranged very densely at 203 d.p.i. (dots per inch) horizontal and 200 d.p.i. vertical, highly legible characters and graphic elements may be created a row at a time as the media is advanced past the printhead.

This technology has the advantage of simplicity, as there is no requirement for consumable supplies such as ink or toner.

However, since the media is sensitive to heat, it will gradually lose legibility over long periods of time, especially if exposed to environments with relatively high temperatures.

Thermal Shutdown

The ZQ300 Series printers have a thermal shutdown featurewhereby the printer hardware will detect a printhead over-temperature condition at 70 o C (158 o F). If this condition occurs, there is a chance that label data will be lost. The printer will automatically stop printing until the printhead cools down to 62 o C (144 o F).

Printing will then recommence without a loss of label data or without any degradation of print quality.

Near Field Communication (Passive NFC)

The ZQ300 Series printers support a passive NFC tag which complies with the “Android Standard Tag format” since Android devices are the most common found on the market today. The

NFC tag is programmed from the factory and supports Bluetooth pairing to enable a tablet, smartphone or terminal to automatically pair with the printer via a Bluetooth connection (within the bounds of the security profile being used).

10


The NFC tag also supports app launching whereby an app developed either by Zebra or a third party will launch on a NFCenabled smartphone, tablet or termial. Similarly, the NFC tag enables launching to a web support page via a tablet, smartphone or terminal.

QR Code

The QR barcode includes human readable text (URL) which links the user to printer information and short videos on topics such as buying supplies, features overview, loading media, printing a configuration report, cleaning instructions, and accessory information. This barcode is located on the bottom of the printer as shown below.

Figure 1 • QR Code (ZQ320 Shown).

QR Code www.zebra.com/zq320-info

Made for iPhone (MFi)

ZQ300 Series printers support communication with Apple devices running iOS 5 or later over a standalone Bluetooth 4.0 radio and the BT3.0 radio included with the 802.11n (dual) radio.

11


Features Overview

Figure 2 • Overview of Features (ZQ320 Shown).

10

8

5

7

6

4

9

11

2

1

3

1

2

3

4

5

10

11

12

13

14

15

6

7

8

9

Note • Tapping the Zebra Print Touch TM icon with a Near Field

Communication (NFC) enabled smartphone will provide instant access to printer-specific information. For more information about

NFC and Zebra products, go to http://www.zebra.com/nfc . Bluetooth pairing applications via NFC is also possible. Please see Zebra

Multi-platform SDK for more information.

Paper Feed Button

Power Button

USB Power Port

Media Sensor

Black Bar/Gap Sensor

(Retail Only)

Media Cover

Platen

Printhead

Latch Release Button

Media Compartment

User Interface Indicators

Battery Pack

Print Touch (NFC) Icon

Belt Clip

QR Code

13

12


14

12

15

Getting Ready to Print

Battery

Installing/Removing Battery & Battery Tape Insulator

Important • Batteries are shipped in sleep mode to preserve their maximum capacity while in storage prior to initial use. Plug in the

AC-to-USB Adapter with the Type-C USB cable that ships with the printer, or insert the battery in the 1-Slot or 3-Slot battery charger to wake it up prior to using it for the first time. These are optional accessories available for purchase. See Page 73 for part numbers to be used for ordering.

Figure 3 • Removing the Battery Pack.

1. If a belt clip is present on the bottom of the printer, rotate it such that it provides clearance for the battery.

2. Depress the clip on the battery pack and rotate the battery away from the battery well.

3. Lift the battery up and out of the printer.

13


Battery Tape Insulator

The ZQ300 Series battery is installed in the printer during shipping and is protected by a battery tape insulator. The tape insulator covers the battery contacts and provides a layer of separation from the contacts located in the battery well. The tape insulator should be removed upon removal of the battery pack as shown below.

Figure 4 • Removing the Battery Tape Insulator.

Battery Tape

Insulator

1. Pull up on the tape insulator tab located on the bottom of the battery pack.

2. Peel back the tape insulator and remove it from the top of the battery pack.

14


Figure 5 • Installing the Battery Pack.

1. Angle the battery pack toward the front of the battery well. The clip on the battery pack should be facing the rear of the printer.

2. Slide the front of the battery pack into the battery well. Press down on the back of the battery pack until it clicks into place.

15


Battery Safety

Caution • Avoid accidental short circuiting of any battery.

Allowing battery terminals to contact conductive material will create a short circuit which could cause burns and other injuries or could start a fire.

Important • Always refer to the Important Safety

Information data sheet shipped with each printer and the Technical Bulletin shipped with each battery pack.

These documents detail procedures to ensure maximum reliability and safety while using this printer.

Important • Always dispose of used batteries properly.

Refer to Appendix E for more battery recycling information.

Caution • Use of any charger not approved specifically by

Zebra for use with its batteries could cause damage to the battery pack or the printer and will void the warranty.

Caution • Do not incinerate, disassemble, short circuit, or expose to temperatures higher than 65 o C (149 o F).

Charger Safety

Do not place any charger in locations where liquids or metallic objects may be dropped into the charging bays.

16


Charging the Battery

When the battery is first installed, the printer power and charge indicators should indicate the battery is not fully charged (see

“Charging the Battery” below and “Operator Controls”).

Important • You must charge the battery fully before using the printer for the first time.

AC-to-USB Adapter

Use Case: Home Office/Small Business

Figure 6 • AC-to-USB Adapter

AC Adapter

USB

Connector

USB Type-C

Connector

Rubber Door

• Connect the USB connector to the AC Adapter.

• Plug the AC Adapter into an AC receptacle.

• Rotate the rubber door on the printer counterclockwise to expose the USB port.

• Plug the USB Type-C end of the cable into the USB port on the printer. The connector will plug into the port in either direction as it is not keyed.

• The printer will power up and begin charging. The printer can be left on or turned off at this point as charging will continue in either state.

Important • While it’s possible to charge the battery when using the printer, charge times will increase under this condition.

Note • See Appendix B for LED Charging Behavior.

17


1-Slot Battery Charger


The 1-Slot Battery Charger provides the user with a single, spare battery charging solution. Similar to the 3-Slot Battery

Charger, the single charger will charge a battery from empty to fully charged in less than four (4) hours.

Figure 7 • 1-Slot Battery Charger

Charging Status Indicators

Both the 3-slot and 1-slot battery chargers use an LED indicator located next to each slot to indicate the charge state in either green, red, or amber as detailed below.

Mode

Charge Fault

Charging

(Healthy)

Charge Done

(Healthy)

Charging

(Unhealthy)

Charging Done

(Unhelathy)

Best Battery

(Charging)

Best Battery

(Charge Done)

Charging Indication Description

Fast blinking red

Solid amber

Solid green

Solid red

Solid red

Alternates between solid and bright bursts of amber

Alternates between solid and bright bursts of green

18


3-Slot Battery Charger (w/ power supply and power cord)

Use Case: Settlement Room

The 3-Slot Battery Charger is a charging system for use with the 2-cell lithium-ion batteries used in the ZQ300 Series printers. The 3-slot charger is capable of charging three batteries simultaneously from empty to full in less than four (4) hours. It can either be used as a standalone charger or mounted on a 5-Bay

Docking Cradle (see Page 20).

Figure 8 • 3-Slot Battery Charger

LED

Indicator

Note • For detailed information on the 1-Slot and 3-Slot

Battery Charger, refer to the P1096070-101 and P1096218-

101 Quick Start Guides at https://www.zebra.com/us/en/ support-downloads.html

Charging Temperature

Charge batteries in temperatures from 0 °C to 37 °C (32 °F to

98.6 °F). The device or cradle always performs battery charging in a safe and intelligent manner. At higher temperatures (e.g. approximately +37 °C (+98 °F)) the device or cradle may for small periods of time alternately enable and disable battery charging to keep the battery at acceptable temperatures. The device and cradle indicates when charging is disabled due to abnormal temperatures via its LED.

19


5-Bay Docking Cradle

Use Case: Settlement Room

The ZQ300 Series 5-Bay Docking Cradle is designed to dock and charge up to five (5) ZQ310 and ZQ320 printers simultane ously. The 5-bay cradle is beneficial for use in settlement rooms where space and electrical outlets are at a premium and charging in volume is critical. The 5-bay cradle charges the printer from empty to full in less than four (4) hours. The user is allowed to operate the printer during charging, although the media compartment is not accessible while the printer is docked.

1. Ensure that the 5-bay cradle has been installed properly per its instruction manual. Ensure that the power supply is properly connected and its power indicator LED is on (see below).

LED

2. Slide a printer into any one of the five docking bays as shown in Figure 9.

Note • If you are using a shoulder strap, ensure it is pulled away from the printer when docking on the cradle.

Figure 9 • 5-Bay Docking Cradle

20


Since the cups are removable from the base of the cradle, the

3-slot charger is mountable on the base by removing two cups.

This configuration allows individual batteries to be charged in combination with printers and/or mobile computers.

Note • If interested in this configuration, please contact the

Custom Applications Group (CAG).

1-Bay Docking Cradle


The ZQ300 Series printers also have the option of being charged using a 1-bay docking cradle. This compact charging solution charges a battery from empty to full within 3.5 hours like the 5-slot docking cradle. The cradle is designed such that it can easily be docked or undocked with one hand. The printer can continue to print while charging and printer controls are still accessible. However, the media compartment cannot be accessed while the printer is docked.

Figure 10 • 1-Bay Docking Cradle

Note • For detailed information on the 5-Bay and 1-Bay docking cradles, refer to the P1096430-101 and P1096075-

101 Quick Start Guides at https://www.zebra.com/us/en/ support-downloads.html.

21


Vehicle Adapter

Use Case: Vehicle

The ZQ300 Series printers, along with accompanying Zebra

TC51/TC56 mobile computers, can be charged in the vehicle through the use of a vehicle adapter. The vehicle adapter uses either an open-ended connection (A) or cigarette lighter adapter (B), along with a power supply.

Figure 11 • Vehicle Adapter

A

B

Note • For detailed information on the Vehicle Adapters, refer to the P1097394-101 Quick Start Guide at https://www.

zebra.com/us/en/support-downloads.html.

22


ZQ300 Series Media

The ZQ300 Series printers are designed to print either continuous (receipt) media or label stock.

Max Media Width

Max Roll Outside

Diameter

Media Holder

Media Thickness

Media Types

Min. Receipt Length

Max Receipt Length

Label Counter

ZQ320 ZQ310

3.15” ±0.02” (80mm ±

0.75 mm) Spacers avaiable to support 3” ±0.02” (76 mm

± 0.75mm)

2.28” ± 0.02” (58mm ±

0.75mm) Spacers avaiable to support 2” ±0.02” (50.8 mm

± 0.75mm)

40 mm (1.57 in)

Drop-in Fixed Media Width (Clamshell)

0.05842mm (0.0023”) to 0.1614mm (0.0063”)

Direct Thermal : Receipt Paper, Label, Linerless label

12.5 mm (0.49”)

Unconstrained in line mode

Odometer

Note • Scan the QR code on the bottom of the printer or go to https://www.zebra.com/us/en/products/supplies.html

for a complete list of Zebra media and supplies.

Note • To order custom labels, go to https://www.zebra.

com/us/en/products/supplies/custom-supplies.html

23


Designing Labels

The following examples provide guidelines for designing labels for the ZQ300 Series printers, specifically for Gap Media,

Black Bar Media and Journal Media. The illustrations for each media type define recommended tolerances, keep-out zones and safe printing zones designed to avoid any vertical registration issues during printing. Dimensions are determined based on product registration capabilities and Zebra-recommended media tolerances.

Figure 12 • Gap Media

Top edge of die-cut label

1.25 mm

CPCL Label

Height

1.59 mm 1.59 mm

Safe Printing Zone

1.59 mm

Bottom edge of die-cut label

1.25 mm “H”

Max Label Height = “H” = 2.5 mm

Figure 13 • Journal Media

1.59 mm

Safe Printing Zone

24


1.59 mm

Figure 14 • Black Bar Label Media

1.25 mm

CPCL Label

Height

Black Bar

1.59 mm

Black Bar

1.25 mm “H”

Max Label Height = “H” = 2.5 mm

Note • Black bars are located on the back of the media and are only shown in the above view for illustration purposes.

Using Pre-Printed Receipt Media

ZQ300 Series printers support alignment of pre-printed receipts by using the out of paper sensor located near the printhead.

Black Mark Dimensions (Receipt Media)

The reflective media black marks (or black bar/marks) should extend past the centerline of the roll on the front side of the paper.

• Minimum mark width: 0.59 in. (15 mm) perpendicular to the edge of the media, and centered within the width of the roll.

• Mark length: 0.19 - 0.24 in. (4.8 - 6.0 mm) parallel to the edge of the media.

25


0.19 - 0.24 in.

(3.0 - 6.0 mm)

Figure 15 • Receipt Media Black Bar Dimensions

3.15 inch media

(80 mm)

0.59 in.

(15 mm)

0.19 - 0.24 in.

(3.0 - 6.0 mm)

2.28 inch media

(58 mm)

0.59 in.

(15 mm)

26


Label Areas

The media/black bar sensor detects the dark, pre-printed bar on the media, so a path in the center of the paper must be kept free of dark, pre-printed graphics.

Note • Dark, pre-printed graphics refer to any symbols, barcodes, text and/or colored areas that have been applied to the receipt paper rolls before they have ever been used in the printer.

Figure 16 • Label Areas

Keep dark color pre-printed graphics, barcodes, and text out of the path of the bar sensor.

0.59 in.

(15 mm)

27


Label Design Examples

This section shows examples of labels with and without problems.

Figure 17 • Label Design Examples

ACME COLLEGE

PARKING

ACME COLLEGE

VIOLATION

PROBLEM LABEL DESIGN

The dark color, pre-printed text and graphics are in the path of the black bar at the bottom of the receipt.

ACME RECEIPT

GOOD LABEL DESIGN

The center path to the black bar is free of dark color, pre-printed text and graphics.

ACME RECEIPT

Quality FIRST

1 2 3 4 5 6 7 8 9

PROBLEM LABEL DESIGN

The dark color, pre-printed text and graphics are in the path of the black bar at the bottom of the receipt.

GOOD LABEL DESIGN

The center path to the black bar is free of dark color, pre-printed text and graphics.

Note • Complete information on using pre-printed receipt paper can be found in the FORM command in the CPCL Programming

Guide (P1073699-001) at www.zebra.com/manuals .

28


Keep-Out Areas

At times, incomplete printing of text and/or graphics appear because minimum margins are not provided during label design.

The recommended minimum margins, or “keep out areas” are shown in Figure 18.

Figure 18 • Keep Out Areas

*

*

0.59 in.

(15 mm)

*

Receipt Paper with Black Bars

* Maintain a minimum “keep out area” of

1/16 in. (1.59 mm) from the two outer edges of the paper roll and from the black bars.

* *

Continuous Receipt Paper

(without Black Bars)

* Maintain a minimum “keep out area” of

1/16 in. (1.59 mm) from the two outer edges of the paper roll.

*

Note • The length of each “continuous” receipt is determined by the data sent to the printer.

29


Loading the Media

1. Press the latch release button forward to open the printer’s

media cover.

Latch Release

Button

2. Insert the roll of media into the media compartment in the

orientation shown.

3. Close the media cover making sure to manually feed the

end of the media roll outside the printer. The media cover

should click into place and the media will then advance on

its own.

Media Roll

30


Media Spacers

Zebra provides media spacer kits for the ZQ320 (p/n KIT-MPM-

MDSPR5-01) and ZQ310 (p/n KIT-MPM-MD2SPR5-01) that allow the printers to support 76.2 mm (3 in.) and 50.8 mm (2 in.) wide media, respectively.

1. The media spacers slide into the media compartment in the circled areas below.

2. Slide the prongs on the back of the spacer into the grooves on each side of the media compartment (circled).

3. Use a flat head tool to insert in the slot at the top of the spacer (circled) to pull up and remove.

31


Operator Controls

The ZQ310 and ZQ320 printers feature a control panel with buttons for the Power On/Off and Media Feed functions, as well as a backlit user interface for providing printer status relative to faults, battery, Wifi and Bluetooth.

Figure 19 • User Interface Icons

Power with

LED Ring

Media Feed

Fault Status

Battery

WiFi

Bluetooth

32


Normal Boot-up LED Behavior

1. Press Power (on/off) button and all LED indicators will illumi nate until the button is released.

2. When Power button is released, the Fault LED will be steadily lit and the power ring will blink.

3. When the boot-up sequence is complete, the power ring will stop blinking and remain steadily lit. The color of the power ring depends on the charge status.

4. All other LED’s (Fault, Battery, WiFi, Bluetooth) will reflect the current state of the printer.

Note • If you press the Power Button for more than five

(5) seconds, the boot-up sequence will be aborted and all

LED’s will turn off.

Sleep Mode LED Behavior

1. During Sleep Mode, the Power LED will slowly pulse either

Green, Amber or Red depending upon whether or not the printer is charging successfully.

2. All other LED’s will be shut off while in sleep mode.

Shutdown Behavior

1. Press the Power Button for approximately three (3) seconds until the Fault LED turns on and the Power Ring starts blinking.

3. All LED’s will turn off when the shutdown process is com plete.

Firmware Download Behavior

The WiFi LED will alternately blink yellow and green while the printer is either in forced download mode or if the printer is processing a firmware download.

33


Power LED Ring Behavior

The Power Button is surrounded by a three-color (green, amber, red) LED ring. The Power LED Ring will:

• Blink once per 2 seconds green/amber/red during boot-up.

• Display solid green when the printer is fully charged while

On or Off.

• Pulsing green to indicate Sleep Mode and not charging.

• Solid amber to indicate charging while On or Off.

• Pulsing amber to indicate charging while in sleep mode.

• Solid red to indicate an unhealthy charging or charged battery when not in sleep mode (either On or Off).

• A charge fault will flash red twice per second.

• Pulsing red to indicate unhealthy charging or charged battery when in sleep mode.

(( )) ( (

(

( ( (

(

( (

(

(

( (

(

Blink green/amber/red during boot-up

Power On/Charged Battery

Pulse green Sleep Mode/Not Charging

Power On/Battery Charging

Charging in Sleep Mode

Charging/Charge Complete (Unhealthy)

Charging/Charge Complete (Unhealthy/Sleep Mode)

Charge Fault

Battery LED Behavior

The Battery icon is backlit by three (3) single color (green) LED bars, all three of which are turned off when the printer is off.

• 3 bars >= 66% State of Charge (SoC)

34


• 2 bars >= 33% SoC

• 1 bar >/= 15% SoC

The first LED bar on the left will blink when the battery is at less than15% SoC.

All LED’s will blink twice per second when printer is powered on with no battery installed.

Fault LED Behavior

The Fault icon is backlit by a single Amber LED. If there is no fault present, the LED will be turned off. An Out of Media condi tion is represented by the LED on solid as shown below.

In the presence of a Media Cover Open fault, the LED will blink one time per second. If both an Out of Media and Media

Cover Open condition are present, the cover open state will take precedence the blinking LED will be displayed.

When a Head Element Out and Head Over Temp condition is present, the fault LED will blink once every two seconds. This condition will take precedence over other conditions.

35


Bluetooth LED Behavior

The Bluetooth icon is backlit by a single Blue LED. If there is no Bluetooth connection, the LED will be turned off.

• The LED will blink once every two seconds as communication is being established.

• A solid Bluetooth icon will appear on the user interface when the printer is connected.

• The LED will blink two times per second when the printer is receiving data over Bluetooth.

WiFi LED Behavior

The WiFi icon is backlit by a three-color LED (green, amber and red). If there is no WiFi connection, the LED will be turned off.

• The LED will blink Red once every two seconds while printer is associating.

• The LED will blink Amber once every two seconds while printer is authenticating.

• The LED will be solid Green when the printer is associated and authenticated (if authentication is needed).

• The LED will blink Green two times per second when data is being received over WiFi. This includes all data traffic.

Note • There will be no visual indication on the user interface when data is received via USB.

36


Forced Download Description and LED Behavior

If for some reason the printer becomes inoperable, or the enduser wants to put the printer into forced download mode, follow the steps below.

1. Press and hold the Feed Button.

2. Press and hold the Power Button until the Power LED blinks (1/4 second).

3. Release the Power Button.

4. At this point the Fault LED will start to pulse.

5. Continue to hold the Feed button until the WiFi LED lights up (Amber).

6. Continue to hold the Feed button until the WiFi LED turns green.

7. Release the Feed button and the WiFi LED will turn off and the Fault LED will stop pulsing.

8. The WiFi LED will then alternately blink Amber and Green to indicate the printer is now in Forced Download mode.

9. Once the firmware begins downloading the WiFi LED will blink Green.

10. Once the firmware finishes downloading, the WiFi LED will remain solid on Green and eventually the printer will reset.

Note • For more information about UI LED behavior, go to

Appendix B on page 75.

37


Printing a Configuration Report

1. Press and hold the Feed Button.

2. Press and hold the Power Button until the Power LED blinks

(1/4 second).

3. Release the Power Button.

4. The Fault LED will start to pulse.

5. Continue to hold the Feed Button until the WiFi LED lights up Amber.

6. Release the Feed Button and the WiFi LED will turn off and the Fault LED will stop pulsing.

7. The printer will print the Zebra logo and “Building Two-Key

Report”.

8. The printer will then print the Configuration Report.

Sleep Mode

The Sleep Mode feature is a way the printer conserves battery life whereby the printer will automatically go into a “sleep” state after twenty (20) minutes of inactivity. The printer indicates Sleep

Mode when the Power LED Ring pulses (see Page 34).

If the Power Button is pressed for less than three (3) seconds, then the printer will enter Sleep Mode.

If the Power Button is pressed for more than three (3) seconds, then the printer will power down completely.

In order to “wake up” the printer, the user must press the Power

Button for less than three (3) seconds.

To enable or disable Sleep Mode, send the power.sleep.enable command to the printer using Zebra Setup Utilities (ZSU) and set it to either “on” or “off”. (The default setting is “on”.) To set the time after which the printer will enter Sleep Mode, send the power.sleep.timeout

(in seconds) to the printer using the

ZSU.

Note • If using a Bluetooth-only printer, it will wake up on its own when communication is initiated via Bluetooth.

38


Power Save Mode

Power Save Mode refers to a state the printer will enter when the battery is under duress. Under normal operation with a healthy fully charged battery, the printer will load the entire printhead while printing a line of data.

As the battery’s health declines (due to low voltage or cold temperature) the printer will change its printing strategy in a way that breaks up the print line into smaller segments that it can print safely without shutting down the battery. In this mode the user may experience slower printing.

The Power Save feature can be enabled/disabled via the SGD command: print.cold _ temp _ comp .

Draft Mode

Draft Mode printing is optimized for printing receipts comprised of text only with no reverse image, black fill or barcodes present.

Draft mode is designed to operate at temperatures between ambient and the maximum thermal range of the printer. For testing/grading purposes, draft mode shall print a single Code 39 barcode, 2-dot narrow, minimum 2 characters, horizontal orientation at Temperatures = 25 o C to 55°C, with no breakup or separation on receipt media only.

The Draft Mode default is set to “off”. The user can configure the printer to print in Draft Mode via SGD command: media.draft _ mode .

Note • For an explanation and a list of all SGD commands, please refer to the ZPL,ZBI,SGD,MIRROR,WML

Programming Guide (p/n P1012728-xxx) at: http://www.zebra.com/us/en/support-downloads.html

Note • For detailed information on sending SGD commands to the printer using Zebra Setup Utilities, please refer to the

Wireless Configuration for 802.11n and Bluetooth Radios for

Link-OS Mobile Printers (p/n P1048352-001) at: http://www.zebra.com/us/en/support-downloads.html

39


Verify the Printer Is Working

Before you connect the ZQ300 Series printer to your computer, portable data terminal or wireless LAN, make sure that the printer is in proper working order. You can do this by printing a configu ration label using the “two key reset” method described on page

38. If you can’t get this label to print, refer to “Troubleshooting”.

Note • Refer to Fig. 27 for details on configuration report content.

The unit will print a line of interlocking “x” characters to ensure all elements of the print head are working, print out the version of software loaded in the printer, and then print the report.

The report indicates model, serial number, baud rate, and more detailed information on the printer’s configuration and parameter settings. (Refer to the Troubleshooting section for sample printouts and a further explanation on how to use the configuration la bel as a diagnostic tool.)

40


Connecting the Printer

The printer must establish communications with a host terminal which sends the data to be printed. Communications occur in four (4) basic ways:

• Via a cable using the USB 2.0 protocol. Windows drivers are available through Zebra Designer Driver. Zebra Setup

Utilities can be used to configure the printer settings using a

USB cable.

• By means of a wireless LAN (Local Area Network) using an optional radio per 802.11n specifications.

• By means of a Bluetooth short range radio link.

• WinMobile ® , Blackberry ® , and Android ® devices use standard Bluetooth ® protocol.

• ZQ300 Series printers are compatible with iOS devices, therefore printing via Bluetooth to an Apple ® device is possible.

Cable Communication

Caution • The printer should be turned off before connecting or disconnecting the communications cable.

The standard cable connection for the ZQ300 Series printers is a USB2.0 communication and charging cable. One end of the cable has a USB Type-A connector while the other end is USB

Type-C.

USB Type A-to-C Cable Assembly Wiring

USB Type-C Plug Wire

Pin

A1,B1,A12,B12

Signal

Name

GND 1

Wire # Signal Name

GND_PWRrt1

USBStandard-A

Plug

Pin Signal

Name

4 GND

2

See note below

PWR_VBUS1 1 VBUS A4,B4,A9,B9

A5

B5

A6

A7

Shell

VBUS

CC

VCONN

Dp1

Dn1

Shield

3

4

Braid

UTP_Dp

UTP_Dn

Shield

3

2

Shell

D+

D-

Shield

41


The small Type C connector on the USB cable plugs into the printer. The connector is not keyed and therefore can be plugged in in either direction. However, do not try to force the cable if it does not plug in. The Type A end of the cable must be plugged into any USB 2.0 host port. The ZQ300 Series utilizes the USB cable to charge the printer (see Fig. 6 on page 17) and for communications between the printer and computer.

Figure 20 • USB Type A-to-C Cable

Communication with PC

LAN

Note • USB drivers are included in the ZebraDesigner Driver which can be downloaded from the Zebra website at https://www.zebra.com/us/en/products/software/barcodeprinters/zebralink/zebra-designer.html

.

42


Zebra Setup Utilities

Before you start to configure your printer for use on a Local

Area Network (LAN), you will need some basic information which will enable you to establish the network configuration for your printer. Zebra Setup Utilities (ZSU) provides a quick and easy way to configure your printers for a variety of purposes, in cluding setting them up for wireless communications either on a

Local Area Network (LAN) or using the international Bluetooth™ communications standard.

Once ZSU has been downloaded to your computer, attach the USB cable to the printer and computer as shown in Fig.

19. Refer to Wireless Configuration Guide (p/n P1048352-

001) to follow the steps necessary for setting up and configur ing your printer via ZSU. Go to https://www.zebra.com/us/en/ support-downloads.html

to download ZSU and the Wireless

Configuration Guide. (See Appendix E for details on navigating zebra.com.)

Zebra Printer Setup Utility (Android-based)

The ZQ300 Series printers can also be configured using the

Android-based Zebra Printer Setup Utility. The setup utility can be downloaded from Google Play to an Android device such as a smartphone or the TC51 or TC56 mobile handheld computers. The Android mobile device can be paired with the printer via

NFC, Bluetooth or a USB cablle and users can quickly navigate the app to perform the following tasks.

Shows currently connected printer

Displays current printer status:

= all clear

= error present

Quick access to Wizards, Printer Actions and Files

Figure 21 • Printer Setup Utility

Main Screen

43


Wireless Communications with Bluetooth

Bluetooth is a worldwide standard for the exchange of data between two devices via radio frequencies. This form of point- topoint communication does not require access points or other infrastructure. Bluetooth radios are relatively low powered to help prevent interference with other devices running at similar radio frequencies. This limits the range of a Bluetooth device to about

10 meters (32 feet). Both the printer and the device it communicates with must follow the Bluetooth standard. Other than conditions specified elsewhere in this manual, only one of the radio options can be installed in the printer at one time and the antenna used for these transmitters must not be co-located or must not operate in conjunction with any other antenna.

Bluetooth Networking Overview

Each Bluetooth enabled ZQ300 Series printer is identified by a unique Bluetooth Device Address (BDADDR). This address resembles a MAC address whereby the first three bytes are ven dor, and the last three bytes are device (e.g. 00:22:58:3C:B8:CB).

This address is labeled on the back of the printer via a barcode for ease of pairing. (See Page 47.) In order to exchange data, two

Bluetooth enabled devices must establish a connection.

Bluetooth software is always running in the background, ready to respond to connection requests. One device (known as the central or the client) must request/initiate a connection with another. The second device (the peripheral or the server) then accepts or rejects the connection. A Bluetooth enabled ZQ300

Series printer will normally act as a peripheral creating a miniature network with the terminal sometimes referred to as a “piconet”.

Discovery identifies Bluetooth devices that are available for pairing whereby the central device broadcasts a discovery request and devices respond. If a device is not discoverable, the central cannot pair unless in knows the BDADDR or has previously paired with the device.

Bluetooth 2.1 or higher uses Security Level 4 Secure Simple

Pairing (SSP), a mandatory security architecture that features four (4) association models: Numeric Comparison, Passkey Entry,

Just Works (no user confirmation), and Out of Band (pairing info transmitted OOB, e.g. via Near Field Communication).

44


Security Mode 1

If a BT>/= 2.1 device is pairing with a BT</= 2.0 device, it falls back to BT 2.0 compatibility mode and behaves the same as

BT 2.0. If both devices are BT

>/= 2.1, Secure Simple Pairing must be used according to the

BT spec.

Security Mode 2

If a BT >/= 2.1 device is pairing with a BT </= 2.0 device, it falls back to BT 2.0 compatibility mode and behaves the same as



BT spec.

Security Mode 3

If a BT >/= 2.1 device is pairing with a BT </= 2.0 device, it falls back to BT 2.0 compatibility mode and behaves the same as



BT spec.

Security Mode 4: Simple Secure Pairing

Simple Secure Pairing: a new security architecture introduced supported in BT >= 2.1. Servicelevel enforced, similar to mode 2. Mandatory when both devices are BT >= 2.1. There are four association models currently supported by mode 4. Security requirements for services must be classified as one of the following: authenticated link key required, unauthenticated link key required, or no security required. SSP improves security through the addition of ECDH public key cryptography for protection against passive eavesdropping and man-in-the-middle (MITM) attacks during pairing.

Numeric

Comparison

Designed for situation where both devices are capable of displaying a six-digit number and allowing user to enter “yes” or “no” response. During pairing, user enters “yes” if number displayed on both devices matches to complete pairing. Differs from the use of PINs in legacy (BT<=2.0) pairing because the number displayed for comparison is not used for subsequent link key generation, so even if it is viewed or captured by an attacker, it could not be used to determine the resulting link or encryption key.

Passkey Entry Just Works

Designed for situation where one device has input capability but no display (e.g. keyboard), while other device has a display. The device with a display shows a six-digit number, then the user enters this key on the device with input. As with numeric comparison, the six-digit number is not used in link key generation.

Designed for situation where one (or both) of the pairing devices has neither a display nor keyboard for entering digits (e.g. Bluetooth headset). It performs authentication step 1 in the same manner as as numeric comparison, but the user cannot verify that both values match, so MITM (man-in-themiddle) protection is not provided. This is the only model in SSP that does not provide authenticated link keys.

Out of Band

(OOB)

Designed for devices that support a wireless technology other than

Bluetooth (e.g. NFC) for the purposes of device discovery and cryptographic value exchange. In the case of NFC, the OOB model allows devices to pair securely by simply tapping one device against the other, followed by the user accepting the pairing via a single button push. Security against eavesdropping and MITM attacks is dependant on the OOB technology.

Each mode, except for Just Works, has Man-In-The-Middle

(MITM) protection, meaning no third device can view the data being passed between the two devices involved. The SSP mode is usually negotiated automatically based on the capabilities of both the central and peripheral. Lower security modes can be disabled via the bluetooth.minimum _ security _ mode

SGD. The bluetooth.minimum _ security _ mode SGD sets the lowest security level at which the printer will establish a

Bluetooth connection. The printer will always connect at a higher security level if requested by the central device. To change the security mode and security settings in the ZQ300 printers, use Zebra Setup Utilities.

45


Bluetooth Minimum Security Modes

BT Version of Central Device (>2.1) bluetooth.minimum_security_mode=1 bluetooth.minimum_security_mode=2 bluetooth.minimum_security_mode=3 bluetooth.minimum_security_mode=4 bluetooth.bluetooth_PIN

Secure Simple Pairing

Just Works/Numeric Comparison


Just Works/Numeric Comparison


Numeric Comparison


Numeric Comparison

Not Used bluetooth.minimum _ security _ mode sets the lowest security level at which the printer will establish a Bluetooth connection. The printer will always connect at a higher security level if requested by the central device.

The ZQ300 Series printers also feature bonding for Bluetooth.

The printer caches pairing info so devices stay paired through power cycles and disconnects. This eliminates the need to repair on every connection establishment.

The bluetooth.bonding SGD is on by default.

Note • For detailed information on Bluetooth, please refer to the Bluetooth Wireless User Guide (P1068791-001) at: http://www.zebra.com/us/en/support-downloads.html

Near Field Communication (NFC)

In addition, the ZQ300 Series printers support passive Near

Field Communication (NFC) technology. Much like Bluetooth and

Wi-Fi technologies, NFC allows wireless communication and data exchange between digital devices like smartphones. Yet

NFC utilizes electromagnetic radio fields while technologies such as Bluetooth and Wi-Fi focus on radio transmissions instead.

NFC is an offshoot of Radio Frequency Identification (RFID), with the exception that NFC is designed for use by devices within close proximity to each other, i.e. a smartphone and a ZQ300

Series printer. NFC allows these devices to establish communication with each other by touching them together or bringing

46


them into proximity, usually no more than 7.62 centimeters (3 inches).Using the “Print Touch” feature located on the side of the printer, end-users can automatically connect via Bluetooth from a handheld device that supports NFC technology. The NFC tag has the printer’s BDADDR encoded in a URL on the tag. Simply touching the NFC handheld device to the “Print Touch” icon on the printer will connect and pair the handheld device to the printer.

Figure 22 • NFC Connectivity http://www.zebra.com/nfc

NFC Use Cases

• Bluetooth Pairing – used to cause a tablet, smart phone or terminal to automatically pair with the printer via a Bluetooth connection, within the bounds of the security profile being used. This shall contain the BT address and serial number of the printer.

• App launching – used to cause an app, developed either by Zebra or a third party to be executed on a smart phone, tablet or terminal

• Web site launching – used to cause a smart phone, tablet or terminal to display a web site developed by Zebra or a third party developer

Note • Tapping the Zebra Print Touch TM icon with an NFCenabled smartphone will provide instant access to printerspecific information. For more information about NFC and

Zebra products, go to http://www.zebra.com/nfc. Bluetooth pairing applications via NFC is also possible. Please see

Zebra Multi-platform SDK for more information.

47


WLAN Overview

The Retail version of the ZQ320 printer are equipped with a

Dual Radio option, meaning a radio that uses both the industry standard 802.11 protocols and Bluetooth 4.0. The T&L versions of the printer will ship with Bluetooth only. Both will have the FCC

ID number on the serial number label on the back of the unit for identification purposes.

• ZQ300 Series Wireless Network Printers with the Zebra

802.11 WLAN radio module can be identified by the text

“Wireless Network Printer” on the serial number label on the back of the printer.

• These printers allow communication as a node within a wireless local area network (WLAN). Methods of establishing communications to the printer will vary with each application.

More information and LAN configuration utilities are included in the Zebra Net Bridge™ program (version 2.8 and later). Zebra

Setup Utilities (ZSU) can also be used to configure WLAN com munications settings. Both Net Bridge and ZSU may be downloaded from the Zebra Web site.

Figure 23 • BT/WLAN Communications

WIFI

Barcode

Bluetooth

Barcode

TC51/56 Mobile

Computer

In order to obtain the Bluetooth address or the Wireless LAN address, use a mobile computer to scan the Bluetooth barcode or the WLAN barcode on the bottom of the printer where shown in Figure 23.

48


To enable Bluetooth for dual radio support using Zebra Setup

Utilities (ZSU), please refer to the “Connectivity Setup via

Bluetooth” section of the Wireless Configuration for 802.11n and

Bluetooth Radios for Link-OS Mobile Printers Quick Start Guide

(p/n P1048352-001).

Also refer to ZPL Programming Guide (p/n P1012728-010) for details on the Set-Get-Do (SGD) command ! U1 setvar

“bluetooth.enable” “on” .

(This command is sent to the printer via the ZSU as part of the steps outlined in the Wireless

Configuration Guide.)

Go to https://www.zebra.com/us/en/support-downloads.html

and search ZQ320 and/or ZQ310 to download both manuals.

Setting Up the Software

ZQ300 Series printers use Zebra’s CPCL and ZPL

Programming languages which were designed for mobile printing applications. CPCL and ZPL are fully described in the ZPL

Programming Guide (p/n P1012728-010) available on-line at https://www.zebra.com/us/en/support-downloads.html

.

You can also use Designer Pro, Zebra’s Windows® based label creation program which uses a graphical interface to create and edit labels in either language.

Refer to Appendix E for tips on downloading the Designer Pro application from Zebra’s Web site.

49


Wearing the Printer

Belt Clip

All ZQ300 Series printers have a belt clip shipped with the printer as a standard feature. The steps used to install the belt clip on the printer are illustrated below. Once the belt clip is hooked over your belt in a secure fashion, the belt clip will enable the printer to pivot easily to allow for freedom of movement while either standing or sitting.

Figure 24 • Belt Clip Installation

1.

2.

3.

4.

The viewing area of the printer’s faceplate (which displays battery life, Bluetooth, Wifi and the error icons), is angled such that it can be seen from above while the printer hangs from the belt clip (as shown below).

50


Adjustable Shoulder Strap

Refer to Figure 25 if you have ordered the shoulder strap option for your printer. Secure the clip on each end of the shoulder strap to the clip openings (circled below) on the front of the printer. Use the main buckle on the shoulder strap to adjust to the desired length.

NOTE: If you are using a shoulder strap, ensure it is pulled away from the printer when installing in the docking cradles.

See pages 20-21.

Figure 25 • Shoulder Strap Installation

Tighten Loosen

51


Soft Case

The ZQ300 Series printers have an environmental Soft Case option (p/n SG-MPM-SC31-01/SG-MPM-SC21-01) that helps protect the printer, while also allowing the user to carry it from their belt. The paper path is left open to maintain printing capability and the controls are visible and accessible while in the case.

There is also a flap on the side of the case to allow access to the

USB port. D-Ring connectors allow for attachment to the shoulder strap option.

1. Open the top flap and slide the printer into the case.

2. Close the top flap and ensure that the paper path and con trols are visible through the plastic windows on the front of the case.

3. Locate the flaps that provide access to the paper path and

USB port, and also the opening for the belt clip.

Belt Clip

52


Preventive Maintenance

Extending Battery Life

• Never expose the battery to direct sunlight or temperatures over 40° C (140° F).

• Always use a Zebra charger designed specifically for

Lithium-Ion batteries. Use of any other kind of charger may damage the battery.

• Use the correct media for your printing requirements. An authorized Zebra re-seller can help you determine the optimum media for your application.

• If you print the same text or graphic on every label, consider using a pre-printed label.

• Choose the correct print darkness, and print speed for your media.

• Use software handshaking (XON/XOFF) whenever possible

• Remove the battery if the printer won’t be used for a day or more and you’re not performing a maintenance charge.

• Consider purchasing an extra battery.

• Remember that any rechargeable battery will lose its ability to maintain a charge over time. It can only be recharged a finite number of times before it must be replaced. Always dispose of batteries properly. Refer to Appendix C for more information on battery disposal.

General Cleaning Instructions

Caution • To avoid possible personal injury or damage to the printer, never insert any pointed or sharp objects into the printer. Always turn the printer off before performing any cleaning procedures. Use care when working near the tear bar. The edges are very sharp.

Warning • The printhead can be very hot after prolonged printing. Allow it to cool off before attempting any cleaning procedures.

Only use a Zebra cleaning pen (not supplied with the printer) or a cotton swab with 90% medical grade alcohol for cleaning the printhead.

Caution • Use only cleaning agents specified in the following tables. Zebra Technologies Corporation will not be responsible for damage caused by any other cleaning materials used on this printer.

53


ZQ300 Series Cleaning

Printhead

Area

Platen Surface (Linered)

Platen Surface (Linerless)

Scraper (Linerless Units

Only)

Tear Bar

Printer Exterior

Printer Interior

Interior of Linerless Units

Method

Use a Zebra cleaning pen to swab the thin gray line on the printhead, cleaning the print elements from the center to the outside edges of the printhead.

Rotate the platen roller and clean it thoroughly with a fiber-free swab, or lint free, clean damp cloth lightly moistened with medicalgrade alcohol (90% pure or better).

Rotate platen roller and clean with a fiber-free swab and 1 part liquid soap

(Palmolive or Dawn) and 25 parts water. Use pure water to clean after soap/water mixture.

Use adhesive side of media to clean scraper.

Interval

After every five (5) rols of media (or more often if needed). When using linerless media, cleaning is required after every roll of media.

After every five (5) rolls of media (or more often if needed.)

Clean platen only if there is an issue during printing, i.e. media not releasing from the platen. (*see Note below.)

After every five (5) rolls of media (or more often if needed).

As needed Clean thoroughly with

90% medical-grade alcohol and a cotton swab.

Water-dampened cloth or 90% medical-grade alcohol wipe.

Gently brush out printer.

Ensure the sensor window(s) are free of dust.

Clean thoroughly with

90% medical-grade alcohol and fiber-free swab.

As needed

As needed

After every five (5) rolls of media (or more often if needed).

Note • This is an emergency procedure only to remove foreign contaminates (oils, dirt) from the platen that can damage the printhead or other printer components. This procedure will shorten or even exhaust the linerless platen’s useable life. If the linerless media continues to jam after cleaning and feeding 1 to

2 meters (3 to 5 feet) of media, replace the platen.

Note • Never apply cleaning liquids directly to the printer. Do not let liquid pool on any area of the printer or penetrate the internal circuitry of the printer.

54


Printhead

Media

Compartment

Bar Sensor

(Back of Media/

Retail Only)

Figure 26 • Preventive Maintenance

Platen

Roller

Tear Bar

Gap Sensor

(Front of Media)

55


Troubleshooting

Printer Status Indicators

If the printer is not functioning or charging properly, refer to the table below to determine the state of the LED indicator ring located around the Power button.

Green

Solid

Blinking

Pulsing

Fast Blinking

Off

Off

Off

Off

Off

Off

Off

Amber

Off

Off

Off

Off

Solid

Pulsing

Slow Blinking

Off

Off

Off

Off

Red

Off

Off

Off

Off

Off

Off

Off

Solid

Pulsing

Fast Blinking

Slow Blinking

Indication

Power On/Charged

Battery

Booting Up

Sleep Mode/

Charge Complete

Printer On/No Battery

Battery Charging

Charging While in

Sleep Mode

Charging (Shutdown)

Charged or Charging

(Unhealthy)/

On or Off

Charged or Charging/

Sleep Mode

Charge Fault

Charged or Charging

(Unhealthy/Shutdown)

Troubleshooting Topics

1. No power:

• Ensure you press and hold the Power switch until the Power light comes on.

• Check that battery is installed properly.

• Recharge or replace battery as necessary.

2. Media does not feed:

• Be sure Media Cover is closed and latched.

• Check media compartment. Ensure media is not binding on the sides of the compartment.

3. Poor or faded print:

• Clean printhead.

• Check battery for possible damage. Recharge or replace as

56


necessary.

• Check quality of media.

• If using label media, ensure the “Tone” setting is set to 50.

4. Partial or missing print:

• Check media alignment.

• Clean printhead.

• Ensure Media Cover is properly closed and latched.

5. Garbled print

• Check baud rate.

6. No print

• Replace battery.

• Check cable to terminal.

• (Wireless units only) Restore wireless connection.

7. Reduced battery life

• Check battery date code. If battery is more than one year old, short life may be due to normal aging.

• Recharge or replace battery.

8. Flashing Amber error indicator

• Check that media is loaded and that printhead is closed and

securely latched.

• If media is present and latch is closed, indicates that no application is present or application is corrupted. Program must be re-loaded.

9. Communication error

• (Wireless units only) Check that media is loaded, head is closed and WiFi or Bluetooth icon is present.

•(USB) Replace cable to terminal.

10. Label jam

• Open media cover.

• Apply medical-grade alcohol to printer in area of jammed label.

11. No NFC Connectivity

• Ensure smartphone is positioned 3 inches (7.62 cm) or closer to the Print Touch icon on the side of the printer.

57


Troubleshooting Tests

Printing a Configuration Report

To print out a listing of the printer’s current configuration follow these steps:

1. Turn the printer off. Load the media compartment with jour nal media (media with no black bars printed on the back)

2. Follow the steps outlined in

Printing a Configuration

Report on Page 38.

Refer to Figure 27 for a sample configuration printout.

Communications Diagnostics

If there is a problem transferring data between the computer and the printer, try putting the printer in the Communications

Diagnostics Mode (also referred to as the “DUMP” mode). The printer will print the ASCII characters and their text representation

(or the period ‘.’, if not a printable character) for any data received from the host computer

To enter Communications Diagnostics Mode:

1. Print a configuration label as described above.

2. At the end of 2nd diagnostics report, the printer will print:

“Press FEED key to enter DUMP mode”.

3. Press the FEED key. The printer will print: “Entering DUMP mode”.

Note • If the FEED key is not pressed within 3 seconds, the printer will print “DUMP mode not entered” and will resume normal operation.

4. At this point, the printer is in DUMP mode and will print the

ASCII hex codes of any data sent to it, and their text representation (or “.” if not a printable character).

Additionally, a file with a “.dmp” extension containing the ASCII information will be created and stored in the printer’s memory. It can be viewed, “cloned” or deleted using the Label Vista application. (Refer the Label Vista documentation for more information.)

To terminate the Communications Diagnostics Mode and return the printer to normal operations:

58


1. Turn the printer OFF.

2. Wait 5 seconds.

3. Turn the printer ON.

Calling Technical Support

If the printer fails to print the configuration label, or you en counter problems not covered in the Troubleshooting Guide, contact Zebra Technical Support. Technical Support addresses and phone numbers for your area can be found on Page 80 of this manual. You will need to supply the following information:

• Model number and type (e.g. ZQ320)

• Unit serial number (Found on the large label on the back of the printer, also found in the configuration label printout.

(Refer to Figure 27.)

• Product Configuration Code (PCC) (15 digit number found on the label on the back of the unit)

59


Building Two-Key Report...

XXXXXXXXXXXXXXXXXXXXXXXXXXXXXX

Zebra Technologies

ZQ320

Serial Number:

XXZFJ!70700432

PCC: ZQ32-A0W01R0-00

Name: XXZFJ170700432

Program:

OS: 6.5.0

PLD: 15 Rev. 64

PSPT: 7 Rev. 14

PMCU: Rev. 28

Firmware: V81.20.04ZP36755

Checksum: 8C9C

Universal Serial Bus:

2.0 Full Speed Device

Vendor ID No: 0x0ASF

Product ID No: 0x013A

Manufacturer String: Zebra Tec hnologies

Product String: ZTC ZQ320-203d pi CPCL

ID string: off

Bluetooth: iOS: supported

Version: 4.3.1p1

Date: 02/13/2015

Baud: 115200

Device: Printer

Mode: Slave

Friendly Name: XXZFJ170700432

Minimum Security Mode: 1

Discoverable: on

Bluetooth Spec: 3.0/4.0

Enabled: on

Address: AC:3F:A4:8F:42:01

Figure 27 • Configuration Report

AC3FA48F4201

Wireless:

Radio: 802.11 a/b/g/n/ac

Region: usa/canada

Country: usa/canada

Enabled: on

MAC Address: ac:3f:a4:8f:42:00

IP Address: 0.0.0.0

Print Head Test

Operating Mode: infrastructure

International Mode: off

Preamble Length: long

Identifies Printer as a ZQ320

DHCP: on

Printer Serial

Number

Active Network Information:

Active Network: Unknown

IP Address: 0.0.0.0

Netmask: 255.255.255.0

Gateway: 0.0.0.0

TCP Port: 6101

Alternate TCP Port: 9100

TCP JSON Config Port: 9200

Firmware Version

Remote Server Port: 10013

TCP: on

UDP: on

LPD: on

DHCP: on

BOOTP: on

FTP: on

HTTP: on

SMTP: on

POP3: on

MFi Supported

MIRROR: off

UDP Discovery: on

Weblink:

DHCP CID type: 1

DHCP CID: ac3fa48f4200

Product support website: http://zebra.com/zq320-info

Bluetooth™

Radio Address

60


Power Management:

In-activity Timeout:36000 Secs

Low-battery Timeout:60 Secs

Remote (DTR) pwr-off:Disabled

Voltage :4.75

Low-bat Warning :6.02(20)

Low-bat Shut-down :6.02(13)

Power On Cycles :48

Battery Health :good

Battery Cycle Count:0

Memory:

Flash :50331648 Bytes

RAM :4194304 Bytes

Label:

Width :576 dots, 72 mm

Height:65535 dots, 8191 mm

Sensors: (Adj)

Front Bar [DAC:143,Thr:70,Cur:

3]

Black Bar [DAC:144,Thr:70,Cur:0

]

Gap [DAC:192,Thr:50,Cur:60]

Temperature :27C (57)

Voltage :8.2V (255)

Resident Fonts:

Font Sizes Chars

--------- ----- -----

0 0- 6 20-FF

1 0 20-80

2 0- 1 20-59

4 0- 7 20-FF

5 0- 3 20-FF

6 0 20-44

7 0- 1 20-FF

File Directory:

File Size

--------------- --------

E:2KEY.TXT 0

E:TT0003M_.TTF 169188

50162176 Bytes Free

Command Language:

CCL Key ‘!’[21]

ZPL Configuration Information:

Rewind.........Print Mode

Continuous.....Media Type

10.0.............Darkness

+00.......Tear Off Adjust

2030.........Label Length

72mm..........Print Width

7Eh........Control Prefix

2Ch.............Delimiter

00...........Top Position

No Motion..Media Power Up

Feed....Media Head Closed

00............Left Margin

576..........Dots per row

End ZPL Configuration

Print-head test: OK

End of report

Press FEED key to enter DUMP mode




ZQ320

Serial Number:

XXZFJ!70700432



Program:

OS: 6.5.0

PLD: 15 Rev. 64

PSPT: 7 Rev. 14

PMCU: Rev. 28


Checksum: 8C9C







ID string: off


Version: 4.3.1p1

Date: 02/13/2015

Baud: 115200

Device: Printer

Mode: Slave



Discoverable: on


Enabled: on


AC3FA48F4201

Wireless:


Region: usa/canada

Country: usa/canada

Enabled: on


IP Address: 0.0.0.0

Netmask: 255.255.255.0

Gateway: 0.0.0.0




Security: none

Stored ESSID: 125

Associated: no

DHCP: on

DHCP CID type: 1


Power Save: on



IP Address: 0.0.0.0

Netmask: 255.255.255.0

Gateway: 0.0.0.0

TCP Port: 6101



UDP Port: 6101

Remote Server:


TCP: on

UDP: on

LPD: on

DHCP: on

BOOTP: on

FTP: on

HTTP: on

SMTP: on

POP3: on

SNMP: on

TELNET: on

MIRROR: off

UDP Discovery: on

Weblink:

DHCP CID type: 1



61






Voltage :4.75


802.11 radio option installed.


Memory:


RAM :4194304 Bytes

Label:



Sensors: (Adj)


3]


]



Voltage :8.2V (255)

Resident Fonts:

Network Information

0 0- 6 20-FF

1 0 20-80

2 0- 1 20-59

4 0- 7 20-FF

5 0- 3 20-FF

6 0 20-44

7 0- 1 20-FF

File Directory:

File Size

--------------- --------

E:2KEY.TXT 0

E:TT0003M_.TTF 169188

50162176 Bytes Free


CCL Key ‘!’[21]




10.0.............Darkness












Scan QR code to go to ZQ300

Series product support website enter DUMP mode




ZQ320

Serial Number:

XXZFJ!70700432



Program:

OS: 6.5.0

PLD: 15 Rev. 64

PSPT: 7 Rev. 14

PMCU: Rev. 28


Checksum: 8C9C







ID string: off


Version: 4.3.1p1

Date: 02/13/2015

Baud: 115200

Device: Printer

Mode: Slave



Discoverable: on


Enabled: on


AC3FA48F4201

Wireless:


Region: usa/canada

Country: usa/canada

Enabled: on


IP Address: 0.0.0.0

Netmask: 255.255.255.0

Gateway: 0.0.0.0




Security: none

Stored ESSID: 125

Associated: no

DHCP: on

DHCP CID type: 1


Power Save: on



IP Address: 0.0.0.0

Netmask: 255.255.255.0

Gateway: 0.0.0.0

TCP Port: 6101



UDP Port: 6101

Remote Server:


TCP: on

UDP: on

LPD: on

DHCP: on

BOOTP: on

FTP: on

HTTP: on

SMTP: on

POP3: on

SNMP: on

TELNET: on

MIRROR: off

UDP Discovery: on

Weblink:

DHCP CID type: 1







Voltage :4.75


Low-bat Shut-down :6.02(13)

Power On Cycles :48

Battery Health :good


Memory:


RAM :4194304 Bytes

Label:



Sensors: (Adj)


3]


]



Voltage :8.2V (255)

Resident Fonts:

Font Sizes Chars

--------- ----- -----

0 0- 6 20-FF

1 0 20-80

2 0- 1 20-59

4 0- 7 20-FF

5 0- 3 20-FF

6 0 20-44

7 0- 1 20-FF

File Directory:

File Size

--------------- --------

E:2KEY.TXT 0

E:TT0003M_.TTF 169188

50162176 Bytes Free


CCL Key ‘!’[21]




10.0.............Darkness












Print-head test: OK

End of report

Press FEED key to enter DUMP mode

62


Flash and

RAM Memory

Installed

Maximum

Label Size

Resident Human

Readable fonts installed .

Files Loaded in

Printer Memory

(will include Prescaled or Scalable

Fonts).

CPCL and

ZPL programming languages are supported

Specifications

Note • Printer specifications are subject to change without notice.

Printing Specifications

Parameter

Print Width

ZQ310

Up to 48 mm (1.89 in.) Max

ZQ320

Up to 72 mm (2.83 in.) Max

Up to 101.6 mm (4.0 in.)/sec.

Up to 101.6 mm (4.0 in.)/sec .

Print Speed

(Linered)

Print Speed

(Linerless)

Print Head Life

50.8 mm (2 in.)/sec 76.2 mm (3 in.)/sec

Print Density

Printhead Burn

Line to Tear Edge

600,000 inches Mean Time to

Failure of output at 18% density at

20 o C using virgin media

8 dots/mm (203 dots/inch)

4.8 mm +/-0.5 mm

(0.189 in. +/-0.02 in.)

600,000 inches Mean Time to

Failure of output at 18% density at

20 o C using virgin media

8 dots/mm (203 dots/inch)

4.8 mm +/-0.5 mm

(0.189 in. +/-0.02 in.)

Memory and Communications Specifications

Parameter

Flash Memory

ZQ310 ZQ320

256 MB (option to expand up to 512 MB)

RAM

Standard

Communications

Optional Wireless

Communications

128 MB (option to expand up to 256 MB)

USB 2.0 Type-C Interface

Standard Bluetooth compatible module

Optional 802.11 a/b/g/n/ac SRRF module

Dual radio option (802.11ac & BT 4.0)

Media Specifications

Parameter

Width

Length

Black Bar Sensor to Printhead

Burnline Distance

Label Thickness

ZQ310

58 mm +/-0.75 (2.28 in.

+/-0.02)

50.8 mm +/-0.75 (2 in. +/-

0.02) with spacers

12.5 mm (0.49 in.) minimum

16 mm +1.0/-0.6 mm

(0.62 in. +.04/-0.02 in.)

0.053 mm to 0.1614 mm

(2.1 to 6.3 mils)

0.1397 mm (.0055 in.) max Tag/Receipt

Thickness

Max. Media Outer

Diameter

Label Inner Core

Diameter

Black Mark

Location

Black Mark

Dimensions

40 mm (1.57 in.)

15.875 mm to 22.22 mm

(.625 in. to .875 in. )

Centered on media roll

L: 2.4 mm to 11.0 mm

(0.09 in. to 0.43 in.)

W: 12.7 mm (0.5 in.)

63


ZQ320

80 mm +/-0.75 (3.15 in.

+/-0.02)

76.2 mm +/-0.75 (3 in. +/-

0.03) with spacers

12.5 mm (0.49 in.) minimum

16 mm +1.0/-0.6 mm

(0.62 in. +.04/-0.02 in.)

0.053 mm to 0.1614 mm

(2.1 to 6.3 mils)

0.1397 mm (.0055 in.) max

40 mm (1.57 in.)

15.875 mm to 22.22 mm

(.625 in. to .875 in. )

Centered on media roll

L: 2.4 mm to 11.0 mm

(0.09 in. to 0.43 in.)

W: 12.7 mm (0.5 in.)

ZPL Bar Code Specifications and Commands

Linear & 2-D Bar

Codes Available

Rotation Angles

*Contains UFST from Agfa Monotype Corporation

Barcode (ZPL Command)

Aztec ( ^B0 )

Codabar ( ^BK )

Codablock (^BB)

Code 11 (^B1)

Code 39 ( ^B3 )

Code 49 (B4)

Code 93 ( ^BA )

Code 128 ( ^BC )

DataMatrix ( ^BX)

EAN-8 (^B8)

EAN-13 (^BE)

GS1 DataBar Omnidirectional (^BR)

Industrial 2 of 5 (^BI) lnterleaved 2 of 5 ( ^B2 )

ISBT-128 (^BC)

LOGMARS (^BL)

Micro-PDF417 (^BF)

MSI ( ^BM )

PDF-417 ( ^B7 )

Planet Code (^B5)

Plessey (^BP)

Postnet (^BZ)

Standard 2 of 5 (^BJ)

TLC39 (^BT)

UPC/EAN extensions ( ^BS )

UPC-A ( ^BU )

UPC-E ( ^B9 )

Maxi Code ( ^BD )

QR Code ( ^BQ )

0°, 90°, 180°, and 270°

64


CPCL and ZPL Font Specifications

CPCL Font Specification: 203 dpi (8 dots/mm)

Fonts

0 (Standard)

Matrix

(in dots)

(HxW)

9 x 8

Min. Char.

Size (HxW)

.044" x .039"

1 (min. width)

1 (max. width)

2 (OCR-A)

4 Size 0 (min. width)

4 Size 0 (max. width)

5 Size 0 (min. width)

5 Size 0 (max. width)

6 (MICR)

7

48 x 13

48 x 39

12 x 20

47 x 11

47 x 43

24 x 7

24 x 23

27 x 28

24 x 12

.236" x .064"

.236” x .192”

.059" x .099"

.232" x .054"

.232” x .212”

.118" x .034"

.118” x .113”

.133" x .138"

.118” x .059”

Max. CPI

25.4

15.6

5.2

10.2

18.5

4.7

29

8.8

7.3

16.9

• Standard Fonts: 25 bitmapped, 1 smooth, scalable (CG

Triumvirate Bold Condensed*)

• Optional Fonts: downloadable bitmapped/scalable fonts.

• International Character Sets (optional): Arabic, Cyrillic,

Hebrew, Traditional Chinese (Scalable NotoMono), 24x24

Mkai, 16x16 New Sans MT, Vietnamese (Bitmap 16x16

Utah), Simplified Chinese (Hans.ttf, bitmapped: 24x24

Msung & 16x16 SimSun), Japanese (Scalable NotoMono), bitmapped 16x16 Square Gothic J MT, Korean (Scalable

NotoMono) and Thai (Scalable, Angsana).

• Scalable text feature.

• Standard resident fonts can be rotated in 90° increments.

• Supports user defined fonts, and graphics and logos.

• Text concatenation to assign different character styles.

• Allows text magnification 1-16 times the original size.

• Proportional and fixed-width fonts.

*Contains UFST from Agfa Monotype Corporation

65


ZPL Font Specification: 203 dpi (8 dots/mm)

Font

A

U

V

S

T

Ø

P

Q

R

F

G

H

GS

B

C,D

E

Matrix

(in dots)

(HxW)

9 x 5

20 x 18

28 x 24

35 x 31

40 x 35

48 x 42

59 x 53

80 x 71

15 x 12

11 x 7

18 x 10

28 x 15

26 x 13

60 x 40

21 x 13

24 x 24

Type*

U-L-D

U-L-D

U-L-D

U-L-D

U-L-D

U-L-D

U-L-D

U-L-D

U-L-D

U

U-L-D

OCR-B

U-L-D

U-L-D

OCR-A

SYMBOL

*U=upper case, L=lower case, D=descenders

Min. Char.

Size

(HxW)

.044" x .030"

Maz.

C.P.I.

33.3

.054" x .044"

.089" x .059"

.138" x .098"

.128" x .079"

.295" x .236"

.103" x .093"

.118" x .118"

0.098 x 0.089

0.138 x 0.118

0.172 x 0.153

N/A

N/A

N/A

0.197 x 0.172

0.236 x 0.207

0.290 x 0.261

0.394 x 0.349

Scalable (Smooth) Font

N/A

N/A

N/A

N/A

22.7

16.9

10.2

12.7

4.2

10.8

8.5

• Character Fonts: Standard bitmapped Zebra fonts: A, B, C,

D, E (OCR-B), F, G, H, (OCR-A), GS, P, Q, R, S, T, U, V &

Ø Smooth font (CG Triumvirate Bold Condensed).

• Supports Unicode UTF-8, UTF-16, and several other single and multi-byte international character sets (See ZPL programming guide for more details).

• Supports user defined fonts and graphics – including cus tom logos.

• Bitmap fonts are expandable up to 10 times, height and width independent. Fonts E and H (OCR-B and OCR-A), however, are not considered in spec when expanded.

• Smooth scalable font Ø (CG Triumvirate Bold Condensed) is expandable dot-by-dot, height and width independent.

• Unicode Swiss 721 font available.

66


Printing in Chinese Fonts

The information that follows provides details on how to print using Chinese fonts on the ZQ300 Series printers.

Note: This printer ships in line print mode from the factory.

It has the GB18030 encoding pre-selected at start up and has the GBUNSG24.CPF font preselected at start up. You can directly send GB18030 encoded text to the printer and it will print to the printer without any modifications to the settings. If you prefer to use the UTF-8 encoding rather than

GB18030, issue the following command:

! U1 ENCODING UTF-8

There are two options to print Chinese fonts: UTF-8 or

GB18030. To activate one of these modes, select the control language that you will create your label in, which in this case is

CPCL only.

To create your label in CPCL, you need to add one of following two commands to your label in order to enable Chinese printing:

• For UTF-8, use ENCODING UTF-8 or COUNTRY UTF-8.

• For GB18030, use ENCODING GB18030 or COUNTRY GB18030

Next you need to select the correct font to print in Chinese.

The following fonts are provided for use in Chinese as follows:

• GBUNSG24.CPF (24x24 pixel bitmapped font)

• GBUNSG16.CPF (16x16 pixel bitmapped font)

67


Below is a sample label sent in UTF-8 Encoding format:

CPCL_UTF-8.prn

! 0 200 200 225 1

PW 384

ENCODING UTF-8

T GBUNSG24.CPF 0 0 20






PRINT

紅日已高三丈透，

金爐次第添香獸，

紅錦地衣隨步皺。

佳人舞點金釵溜，

酒惡時拈花蕊嗅，

別殿遙聞簫鼓奏。

Below is a sample label sent in GB18030 Encoding format:

! 0 200 200 225 1

PW 384

ENCODING GB18030







PRINT

紅日已高三丈透，

金爐次第添香獸，

紅錦地衣隨步皺。

佳人舞點金釵溜，

酒惡時拈花蕊嗅，

別殿遙聞簫鼓奏。

Note: The ZQ300 Series printers do not ship with built in support for printing Chinese in ZPL.

Note: Depending on the characteristics of the media being used, such as media thickness and thermal sensitivity, print darkness setting may need to be adjusted in order to improve readability of small characters. Please use print darkness control commands to increase or decrease print darkness as needed and as described in the Programming

Guide (p/n P1012728-010).

68


USB Type-C to Type-A Communications Cable

Type-C Plug

Pin

#

Signal

Name

A1,B1,

A12,B12

GND

Wire

#

1

Wire

Signal

Name

GND_PWrt1

Pin

#

4

Type-A Plug

Signal

Name

GND

VBUS 2 PWR_VBUS1 1 VBUS A4,B4,A9,

B9

A5

B5

A6

A7

CC

VCONN

Dp1

Dn1

Shield

See Note 1

3

4

Braid

UTP_Dp

UTP_Dn

Shield

-

3

2

Shell

D+

D-

Shield

Notes:

1. Pin A5 (CC) of the USB Type-C plug shall be connected to VBUS through a resistor Rp(56 k Ω +/- 5%).

2. Contacts B6 and B7 should not be present in the USB Type-C plug.

3. All VBUS pins shall be connected together within the USB Type-C plug.

Bypass capacitors are not required for the VBUS pins in this cable.

4. All Ground return pins shall be connected together within the USB Type-C plug.

5. All USB TypeC plug pins that are not listed in this table shall be open (not connected).

Type-C

Figure 28 • USB Type-C to Type-A Pinouts

Type-A

A1

A12

B12

B1

Pin 1

Pin 4

69


Physical, Environmental and Electrical Specifications

Parameter

Weight w/ battery, excluding media

Temperature

Relative Humidity

Battery

ZQ310

0.37 Kg

(0.81 lbs.)

ZQ320

0.43 Kg.

(0.95 lbs.)

Operating : -15° to 50° C

(5° to 122° F)

Charging: 0° to 40° C (32° to 104° F)

Storage w/o battery: -20° to 60° C

(-4° to 140° F)

Storage w/ battery: -25° to 45°C

(-4° to 113° F)

Operating: 10% to 90% (noncondensing)

Storage: 10% to 90% (noncondensing)

Lithium-Ion, 7.2 VDC (nominal);

2280 mAHr, PowerPrecision+

Printer Input

Power

Ingression

Protection (IP)

Rating

5.0 VDC; 1.5A(max)

54

70


Figure 29 • ZQ320 Dimensions

49.5 mm

(1.95 in.)

117.7 mm

(4.63 in.)

71


130 mm

(5.12 in.)

Figure 30 • ZQ310 Dimensions

49.5 mm

(1.95 in.)

93.5 mm

(3.68 in.)

72


130 mm

(5.12 in.)

ZQ300 Series Accessories

Part #

P1080867

CRD-MPM-5SCHGUS1-01

CRD-MPM-1SCHGUS1-01

SAC-MPM-3BCHGUS1-01

SAC-MPM-1BCHGUS1-01

MNT-MPM-VHDRD1-01

MNT-MPM-VHDRW1-01

PWR-WUA5V12W0US

CHG-AUTO-USB1

VAM-MPM-VHCH1-01

CBL-MPM-USB1-01

SG-MPM-SC31-01

SG-MPM-SC21-01

KIT-MPM-MDSPR5-01

Description

BELT,CLIP,Micro ZQ3X

5-Slot Docking Cradle,ZQ3 (includes PSU and US power cord)

1-Slot Docking Cradle,ZQ3 (Includes Type A to

Type C USB Cable and AC to USB Adapter with US power plug)

3-Slot Battery Charger,ZQ3 (includes PSU and US power cord)

1-Slot Battery Charger,ZQ3 (includes US power cord)

Vehicle Holder (Dashboard),ZQ3

Vehicle Holder (Windshield),ZQ3

AC to USB Adaptor,ZQ3 (US power plug)

Cigarette to USB adaptor (12/24V to 5V); ZQ300

Series

Vehicle adapter for ZQ300 and TC51/TC56 mobile computer (includes open ended and cigarette lighter adapter cables)

Kit,USB Type A to Type C Cable

Kit,Soft Case,ZQ320

Kit,Soft Case,ZQ310

Kit,ZQ300,Media,Spacers

73


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