1 1. Before you begin, survey the premises with the store manager to determine the best mounting locations for each component. Take into consideration:
• The system requires a region code to function, so an internet connection and an HME CLOUD account are necessary. Connect and verify first before installing the RT7000.
• Cable lengths for the hardwired components.
• Proximity to power outlet and network router.
• Base station accessibility to all crew members and in an area free from obstructions.
• The base station mounting height should be between shoulder and eye level for someone of average height (see Fig. 1.1).
• Choosing a good RT7000 (transceiver) mounting location is critical (see Step 5, Fig. 1.3, 1.4, and
Component Notes on page 3 for more details).
See page 4 for tools/equipment required.
ONMIDIRECTIONAL RANGE
BASE STATION
HME
Fig. 1.1
2
Insert BAT70 batteries to begin charging. Up to four batteries can be charged at one time. See “Component
Notes” for more information.
© 2022 HM Electronics, Inc. All rights reserved.
NEXEO | HDX™ Crew Communication Platform
QUICK REFERENCE INSTALLATION GUIDE
3
EOS ® , mounting the base station close to the location of the base station you are replacing may enable you to use the existing wires/cables without having to route new wires. However, verify the wires/cables are in good condition before using them. Open the base station and mark the mounting location on the wall through the four mounting holes at each corner inside the base station
(see Fig 1.2). Mount the base station using the hardware provided.
Latches
Mounting
Holes
J?300
Micro
USB
PCBA
J200
1
J600
USB
J?301
J201
1
1
J2003
Serial
Debug
1
J4500
J3000
J803
J4501
1
J804
1
J805
1
J800
1
J801
1
1
J802
1
J?400
Ethernet
J3200
Remote
Module 1
J3400
Remote
Module 2
J3600
Remote
Module 3
J3800
Remote
Module 4
J1
GND
DC -
DC +
4
5
Base Station opened
Fig. 1.2
location on the wall through the mounting holes. Mount the power supply using the hardware provided.
5. Critical Step: Loosely mount the RT7000 in a central location for optimal coverage (until range tested in steps 9
& 10 using the Installation Wizard). For example, notice
Fig. 1.3 and 1.4. They show two different store layouts with specific targeted areas where the headsets are primarily used. In these examples, the location selected for the RT7000 (represented by the small blue rectangle) offered the best coverage indicated by the blue circled areas. Each store required the RT7000 to be mounted in a different but central location to provide the best allaround coverage unique to the store’s need. Store layout and obstructions also affected placement and range.
(see “Component Notes” on page 3 for more details on the RT7000 placement).
CAUTION: If the RT7000 needs to be relocated, wait at least 5 seconds after unplugging it before reconnecting the cable to the same base station port, or use a different base station port.
INDOOR
SEATING AREA
INDOOR
SEATING AREA
SERVICE WINDOW
SERVICE WINDOW
BASE
STATION
BASE
STATION KITCHEN
KITCHEN
APPLICANCES AND
APPLICANCES AND
FOOD PREPARATION
SHELVING
SHELVING
RT7000
RT7000
OUTDOOR
SEATING AREA
Wait Areas
1 2
Parking Lot
Sidewalk
RT7000
Fig. 1.3
Typical Single-Lane Drive-Thru Store
QSR Aerial/Plan View
Present
Window
KITCHEN
Dining/Seating Area
Office
Appliances and
Food Preparation
Fig. 1.4
= Personnel with headsets
STORAGE
STORAGE
Pay
Window
BASE
STATION
MENU &
SPEAKER POST
Menu &
Order
Point Drive-Thru
Lane
Entrance
PUB-00076
Rev D 02/03/22
6
7
8
9 etc.
If installing an SM7000 Speaker/Mic, use Fig. 2.3 as a wiring reference.
However, if installing a DM5 microphone and
SS7000 speaker, or SP10 speaker, you must also use the IB7000 interface box. Then, use Fig.
3.1 as a wiring reference and see “Component
Notes” on page 3.
7. Route and terminate all additional component cables to the base station using the wiring references in this guide. Consult the store’s IT personnel when connecting to the network router.
8. Terminate the base station power supply and connect to outlet. The base station turns on.
9. On the base station UI, follow the onscreen Installation Wizard to configure and test the system.
NOTE: Shield must be terminated to GND and insulated or sleeved
1
PLC
1 2 3
SM7000
SPEAKER/MIC REAR VIEW
1
LOOP
1 2
1
1 2 3 4 5
RELAY
| BCKP
SPKR
LOOP
CONNECTION
Insulate and ground exposed shield wires
RT7000 TRANSCEIVER
Front View
1
3
To REMOTE
TRANSCEIVER REAR
2
4
This Way
Up
Fig. 2.1
Note: If you accidentally exit the Installation Wizard and need to return to it. LOG IN to the system, go to SYSTEM,
then the
TROUBLESHOOTING tab, and select “Installation Wizard” from the drop-down
10 menu. Tap the “Start Installation Wizard” button.
Critical Step: The Installation Wizard will prompt you to use a paired headset switched to Reception Location Mode. You will need to walk all areas of the store where the headset will be used to ensure a good signal. The Boom LED at the tip of the Headset microphone flashes different colors to indicate areas with a strong or weak reception.
See Fig. 2.2. Also see CAUTION Note in Step 5.
2
NEXEO Headset
J4501 1
6
1
12
J?300
Micro
USB
J200
1
J600
USB
J?301
J201
1
1
PCBA
Serial
Debug
J2003
J3000
J803
J804
1
J805
1
J800
1
J801
1
1
J802
1
J1400 Ethernet
J3200
Remote
XCVR 4
J3400
Remote
XCVR 3
J3600
Remote
XCVR 2
J3800
Remote
XCVR 1
GND
DC -
DC +
J1
Base Station opened
Fig. 2.3
To NETWORK ROUTER
For CLOUD CONNECTION
48 V
BASE STATION
POWER SUPPLY
Fig. 2.2
Reception Location Mode
Signal Strength
Blue LED
STRONG SIGNAL
Green LED
GOOD SIGNAL
Pair the Headset again if there are no colors on the Boom LED.
Boom LED
11
12
Note: Depending on the size and layout of the store, some stores may require more than one
RT7000 to provide good coverage.
been verified, secure all the loosely mounted system components.
12. Test audio levels between the headsets and the drive-thru ordering points, adjust accordingly using the volume controls on the base station UI.
HME
13
14 cables exiting the base station to one of the crossbars on the rear housing.
14. Close the base station. The system is now ready for use.
Charging
Ports (x4) on top
Storage
Ports (x4) on side
1 2 3 4
AC70 BATTERY CHARGER
Front/Top View
POWER ADAPTER WALL OUTLET
Note: Only use the HME approved Power Adapter provided
Storage ports do not charge batteries.
© 2022 HM Electronics, Inc. All rights reserved.
NOTE: Shield must be terminated to GND and insulated or sleeved
J?300
Micro
USB
1
PLC/BASE
1
1 2 3
IN 1 - 1 IN 2 - 2 GND
1 2 3 4 5
RELAY
| BCKP
SPKR
IB7000
REAR VIEW
HME
PCBA
Serial
Debug
J2003
J4501
1
LOOP
1
J3000
1 2
DM5 MIC
|
SPKR
POS - 1 NEG - 2
1 2 3 4 5 6 7
56
J803
J804
1
12
LOOP
CONNECTION
J1400
J3200
J3400
J3600
Ethernet
Remote
XCVR 4
Remote
XCVR 3
Remote
XCVR 2
DM5
MIC
SS7000
SPEAKER REAR VIEW
HME
1 2 3 4 5
BK SPKR + BK SPKR - GND I.D
Insulate and ground exposed shield wires
To REMOTE
TRANSCEIVER REAR
Note: If using an
SP10 speaker, only 2 speaker wires are used
To NETWORK ROUTER
For CLOUD CONNECTION
Base Station opened
IB7000 Connections:
The IB7000 must be mounted vertically, inside the speaker post, close to the speaker/microphone. This will help minimize audio hum and noise (thus, do not mount the IB7000 too far away, such as inside the store). Adhesive strips on housing allow the
IB7000 to be affixed to a clean, dry surface inside the speaker post. All connectors are labeled.
Lane 1
1
Volume Up/Unmute
• The two-pin Loop connector connects to the ground loop.
2
Action
• The three-pin PLC/BASE connector connects to
J4500 on the base station. Note: The shield/ drain must be grounded.
• The seven-pin DM5 MIC | SPKR connector con-
To REMOTE
TRANSCEIVER REAR nects to the Microphone and Speaker. Note: Pins
4 and 5 are only used if connecting the SS7000 speaker.
• The five-pin RELAY | BCKP SPKR connector (optional) connects to an intercom system like the
IC300 if a backup is needed in the event of a system failure.
Note : If installing more than one IB7000. Take note of the serial numbers so you know where each one is assigned when configuring using the base station.
C 1
J200 omponent
USB
J?301
n otes
J805
1 Fig. 3.1
XCVR 1
Base Station opened
1
1
J201
Installing the RT7000 :
J800 J801
J802
1 1 1
• The RT7000 is omnidirectional so mount the
RT7000 high in a central location to where the headsets are typically used.
• Maximize line of sight between the RT7000 and headsets in an area free from obstructions and equipment/materials that can interfere with signal propagation. These include walls, large metal appliances, hoods, and backsplashes, etc.
• Mount the RT7000 vertically on a wall in the upright position (see arrow on RT7000 rear). Do
NOT mount horizontally, such as on a ceiling.
This will reduce the RT7000’s range.
• The RT7000 uses an Ethernet (Cat5 or Cat6) cable. Do not exceed 500’ (152 m).
• Large or multilevel premises may require more than one RT7000. Up to four RT7000s are supported by the base station (J3200 - J3800).
• Once connected to the base station, the center
LED on the RT7000 front illuminates to indicate
GND
DC -
DC +
J1 it is turned on. One of the outer
LEDs (numbered 1 to 4) also turns on depending on what base station port it is connected
48 V
2 to (1 is used in this example).
This outer LED will initially flash a
3 4 different color as the RT7000 scans for available channels before turning solid green once a channel is found (on the base station
1
HOME
BASE STATION
• New BAT70 batteries must be charged, so begin charging them immediately.
screen, the “Transceivers” indicator is yellow while scanning before turning green).
• If mounting outside on an exterior wall, you must use a lightning arrestor. HME provides these.
The AC70 Smart Battery Charger:
• The AC70 can be placed on a desk or mounted on the wall (use template on page 4 for wall mounting). Position the AC70 within 10 feet (3 m) of the base station if you wish to monitor your battery status via the base station HOME screen.
• The LEDs on the AC70 indicate charge status (see
AC70 LED Reference Table). Or, if placed within range of the base station and the status indicator is (green) . Tap to view battery status.
on the HOME screen
Base Station Power Supply:
1. Terminate the positive wire of the power supply to
J1 DC + terminal (pin 1).
2. Terminate the negative wire of the power supply to J1 DC - terminal (pin 2).
3. Terminate the shield to J1 GND (pin 3).
Note: Only use the HME power supply provided with your system.
Color
Green
Red
AC70 LED Reference Table
Red/Yellow
Status/Description
Flashing = Charging
Solid = Fully charged
Flashing = Incompatible battery
Flashing Red & Yellow= Fault condition
Headset (AIO HS7000) :
1. Install a charged
BAT70 battery into the headset and press the power button to turn it on (see
Lane 2
Fig. 3.2). The LEDs flash green and red.
2. Pair the headset by holding the head-
HME set’s keypad side against the Headset
Status
LED
HEADSET
Front View
Battery Release
Latch (silver)
Power Button
(Blue)
Pairing Ring (solid blue circle) on the base station (see
Fig. 3.3). Pairing
BAT70 Battery begins automatically as soon as the Fig. 3.2
headset is sensed.
3. When the Headset Pairing Ring turns solid green, pairing is successful (see note if pairing fails). The
Headset status LED also turns solid green.
4. Choose your position on the base station Home screen and begin using the headset.
BASE STATION
Fig. 3.3
Headset
Sensor
Headset
Pairing
Ring
Solid Blue: Sensor idle until headset is sensed
Swirling Green
Pairing in progress
Solid Green: Pairing successful. Begin using headset
Note: If pairing fails (indicated by a red swirling ring), try again. Hold the headset steadily centered and flush against the Headset Pairing Ring (headset movement and distance from the Pairing Ring can cause pairing errors).
© 2022 HM Electronics, Inc. All rights reserved.
3
4
6
7
4
5
8
5
6
3
4
4
5
2
3
Pin # Label
1 Line In
GND
N/C
Line Out
GND
J200 (Line In/Out)
Descptn/color
Ground
Not connected
Ground
J600 (Ceiling Speakers)
Pin # Label
1
Description/wire color
Ceiling Spkr1 + Speaker 1 positive
2 Ceiling Spkr1 Speaker 1 negative
GND Ground
Ceiling Spkr2 + Speaker 2 positive
Ceiling Spkr2 Speaker 2 negative
GND Ground
J201 (Telephone Interface)
2
3
Pin # Label
1 Tel Audio In
Tel Power +12V
Tel Off Hook
Tel PTT
Tel Ring
Tel Active
Tel Ground
Tel Audio Out
Description/wire color
A copy of this guide and much more including User Guides,
Regulatory, Compliance, and Safety information can be found under NEXEO HDX by scanning this QR code. or going to: https://www.hme.com/qsr/drive-thru-user-manuals/
HM ELECTRONICS, INC.
2848 Whiptail Loop, Carlsbad, CA 92010 USA
Phone: 1-800-848-4468 | Fax: 858-552-0172
Website: www.hme.com | Email: [email protected]
The HME logo and product names are registered trademarks or trademarks of HM Electronics, Inc.
4
5
2
3
6
J4500 & J4501 (Spkr/Mic Interface)
Pin # Label
1
Descptn/color
Spkr/Mic PL + Red to PLC IN1 - 1
Spkr/Mic PL Black to PLC IN2 - 2
Shield Shield to PLC GND - 3
Spkr/Mic PL +
Spkr/Mic PL -
Shield
3
4
5
J803 (Early Warning Inputs)
Pin # Label
1
Description/wire color
Erly Wrn In 1 Early Warn In 1
2 GND Ground
N/C Not connected
Erly Wrn In 2 Early Warn In 2
GND Ground
J1300
USB
Type C
SW2001
5
6
2
3
4
Pin # Label
1 Greet Out
7
8
J200
1
J600
1
Reset button to reboot system
USB
J1301
J201
Telephone
Interface
1
NEXEO BASE STATION PCBA
1
J4501 J4500
1
J1400 Ethernet
J3000
Serial
Debug
J2003
J803
1
Early
Warnings
J804
1
Remote
Switches
J805
Alert
Inputs
J800 J801
1
Timer Greet
Veh Detect 1
Fig. 4.1
Timer Greet
Veh Detect 2
1
1
1
J802
Veh Detect
Inputs
J3200
Remote
Module 1
J3400
Remote
Module 2
J3600
Remote
Module 3
J3800
Remote
Module 4
J1
GND
DC -
DC +
Power
In
J800 and J801 (Lane 1 & 2 Timer)
Description/wire color
Greet Out 1 for J800
Greet Out 2 for J801
GND
N/C
Alt Grt Out
Ground for J800 and J801
Not connected
Alt Greet Out 1 for J800
Alt Greet Out 2 for J801
GND Ground for J800 and J801
Veh Det Out Com Veh Det Out Com1 for J800
Veh Det Out Com2 for J801
Veh Det Out N.O. Veh Det Out N.O.1 for J800
Veh Det Out N.O.2 for J801
Veh Det Out N.C. Veh Det Out N.C.1 for J800
Veh Det Out N.C.2 for J801
7
8
5
6
3
4
1
2
4
5
2
3
J804 (Remote Switch Inputs)
Pin # Label
1 GND
Description/wire color
Ground
OO in 1
Ded in
OO in 2
GND
Outside Order in 1
Dedicated In
Outside Order in 2
Ground
J805 (Alert/Alert Switch Inputs)
Pin # Label Description/wire color
Switch In 1
Switch In 2
Switch In 3
GND
Switch In 4
Switch In 5
Switch In 6
GND
4
5
2
3
6
J802 (Ext. Vehicle Detect Inputs)
Pin # Label
1 +12 V
Description/wire color
Power
N/C
Veh Det In 1
GND
Veh Det In 2
GND
Not connected
Vehicle Detect In 1
Ground
Vehicle Detect In 2
Ground
Ground
Ground
Tools/Equipment Needed
• General hand tools: Screwdrivers, cutters, pliers, wire strippers, etc.
• Drill and drill bit set
• Tape measure, pencil/maker
• Cable Pull Equipment (fish stick/tape, pull string, cable ties, etc.)
• Soldering Iron and solder.
• Crimp caps or shrink tubing with heat gun
• Serrated knife
• Safety glasses, ladder
• Acoustic Foam
• Audio Cable
Mounting Template for AC70
1. Hold template against wall,
2. Use a marker to punch through paper at the crosshairs to mark the wall.
3. Mount using hardware provided (leave a small gap between the screw head and the wall so that the AC70 keyholes mount over the screw heads, flush to the wall).
2”
(50.8 mm)
© 2022 HM Electronics, Inc. All rights reserved.
