HME NEXEO|HDX Crew Communication Platform Quick Reference Installation Guide

NEXEO | HDX™ Crew Communication Platform
QUICK REFERENCE INSTALLATION GUIDE
If you are replacing an existing HME product such as
EOS®, mounting the base station close to the location
of the base station you are replacing may enable you
to use the existing wires/cables without having to route
new wires. However, verify the wires/cables are in good
condition before using them. Open the base station and
mark the mounting location on the wall through the four
mounting holes at each corner inside the base station
(see Fig 1.2). Mount the base station using the hardware
provided.
SERVICE WINDOW
SERVICE WINDOW
BASE
STATION
SEATING AREA
RT7000
FOOD PREPARATION
RT7000
OUTDOOR
SEATING AREAOUTDOOR
Ethernet
SEATING AREA
SHELVING
SHELVING
Remote
J3400
Module 2
1
J804
J3600
Serial
Debug
J200
USB
Remote
Module 3
MENU
& &
MENU
SPEAKER
POST
SPEAKER
POST
Remote
J3800 Module 4
1
J805
J?301
1
J600
J1
1
J201
1
J800
1
J801
1
J802
GND
DC -
1
DC +
1
ONMIDIRECTIONAL RANGE
HME
Set up and connect power to the AC70 battery charger.
Insert BAT70 batteries to begin charging. Up to four
batteries can be charged at one time. See “Component
Notes” on page 3 for more information.
© 2024 HM Electronics, Inc. All rights reserved.
Fig. 1.2
44. Mount the base station power supply. Mark the mounting
location on the wall through the mounting holes. Mount
the power supply using the hardware provided.
5.
5 Critical Step: Loosely mount the RT7000 in a central location for optimal coverage (until range tested in steps 9
& 10 using the Installation Wizard). For example, notice
Fig. 1.3 and 1.4. They show two different store layouts
with specific targeted areas where the headsets are
primarily used. In these examples, the location selected
for the RT7000 (represented by the small blue rectangle)
offered the best coverage indicated by the blue circled
areas. Each store required the RT7000 to be mounted in
a different but central location to provide the best allaround coverage unique to the store’s need. Store layout
and obstructions also affected placement and range.
(see “Component Notes” on page 3 for more details
on the RT7000 placement).
CAUTION: If the RT7000 needs to be relocated, wait at
least 5 seconds after unplugging it before reconnecting
the cable to the same base station port, or use a different base station port.
Wait Areas
1
= Personnel
with
headsets
= Personnel
with
headsets
Typical Single-Lane Drive-Thru Store
QSR Aerial/Plan View
2
Present
Window
Sidewalk
Office
RT7000
KITCHEN
Appliances and
Food Preparation
Pay
Window
BASE
STATION
Storage
22.
Base Station
opened
Counter
Fig. 1.1
Fig. 1.3
Mobile Orders
1
2
BASE STATION
STORAGE
J803
J2003
Mounting
Holes
STORAGE
APPLICANCES AND
FOOD PREPARATION
APPLICANCES AND
Remote
J3200 Module 1
J3000
J?300
Micro
USB
KITCHEN
DRIVE-THRU LANE
J?400
SHELVING
KITCHEN
1
J4500
BASE
STATION
INDOOR
SEATING AREAINDOOR
Latches
PCBA
SHELVING
DRIVE-THRU LANE
33.
COUNTER
Before you begin, survey the premises with the store
manager to determine the best mounting locations for
each component. Take into consideration:
• The NEXEO® system requires a region code to
function, so an internet connection and an HME
CLOUD account are necessary. Connect and verify
first before installing the RT7000.
• Cable lengths for the hardwired components.
• Proximity to power outlet and network router.
• Base station accessibility to all crew members and in
an area free from obstructions.
• The base station mounting height should be 5 feet
(1.52 m), see Fig. 1.1.
• Choosing a good RT7000 (transceiver) mounting
location is critical (see Step 5, Fig. 1.3, 1.4, and
Component Notes on page 3 for more details).
See page 4 for tools/equipment required.
COUNTER
11.
Dining/Seating Area
Menu &
Order
Point
Parking Lot
Drive-Thru
Lane
Entrance
Fig. 1.4
= Personnel with headsets
PUB-00076
Rev J 1/23/24
66.
IB7000
REAR VIEW
1
1
2
SS7000
SPEAKER REAR VIEW
Power LED
PLC/BASE
1
3
2
1
2
3
4
Note: If using an
SP10 speaker,
only 2 speaker
wires are used
3
4
5
BK SPKR +
BK SPKR GND
I.D.
N.C.
HME
2
SPKR (+) - 7
SPKR (-) - 6
GND
-5
I.D.
-4
GND
-3
MIC (-) - 2
MIC (+) - 1
1
POS - 1
NEG - 2
1
HME
RT7000 TRANSCEIVER
Front View
LOOP
CONNECTION
LOOP
1
IN 1 - 1
IN 2 - 2
GND- 3
NOTE: Shield
must be
terminated
to GND and
insulated or
sleeved
BK SPKR (+) - 5
BK SPKR (-) - 4
NO
-3
COM
-2
NC
-1
Install the other components. The DM5 microphone and SS7000 speaker, or SP10 speaker,
must be installed using the IB7000 interface
box. Use Fig. 2.3 as a wiring reference and see
“Component Notes” on page 3.
77. Route and terminate all additional component
cables to the base station using the wiring references in this guide. Consult the store’s IT personnel when connecting to the network router.
8.
8 Terminate the base station power supply and connect to outlet. The base station turns on.
99. On the base station UI, follow the onscreen Installation Wizard to configure and test the system.
1
5
|
BCKP
RELAY
SPKR
2
3
4
DM5 MIC
5
6
DM5
MIC
Insulate and ground
exposed shield wires
Blue LED
STRONG SIGNAL
1 2 3 4 5 6
Reception Location Mode
Signal Strength
J4500
J?300
Micro
USB
J3000
4
Ethernet
Remote
J3200 XCVR 4
J803
J3400
Remote
XCVR 3
J3600
Remote
XCVR 2
To NETWORK ROUTER
For CLOUD CONNECTION
To REMOTE
TRANSCEIVER REAR
1
J2003
J804
Serial
Debug
J200
J1400
1
J4500
PCBA
3
This Way
Up
To REMOTE
TRANSCEIVER REAR
1
USB
Remote
J3800 XCVR 1
J805
J?301
1
J600
J1
J201
1
J800
1
1
J801
1
GND
J802
1
DC DC +
1
DC+ GND DC-
Note: If you accidentally exit the Installation Wizard and need to return to it. LOG IN to the system,
go to SYSTEM, then the TROUBLESHOOTING tab, and
select “Installation Wizard” from the drop-down
list. Tap the “Start Installation Wizard” button.
10. Critical Step: The Installation Wizard will prompt
10
you to use a paired headset switched to Reception Location Mode. You will need to walk all areas of the store where the headset will be used to
ensure a good signal. The Boom LED at the tip of
the Headset microphone flashes different colors
to indicate areas with a strong or weak reception.
See Fig. 2.2. Also see CAUTION Note in Step 5.
2
7
| SPKR
Fig. 2.1
1
48 V
BASE STATION
POWER SUPPLY
Base Station
opened
Green LED
GOOD SIGNAL
Red LED
WEAK or NO SIGNAL
Fig. 2.3
J4500 Detail:
Fig. 2.3 shows the
connections for a single-lane drive-thru.
Pair the Headset again if there
are no colors on the Boom LED.
Boom LED
NEXEO Headset
Fig. 2.2
Note: Depending on the size and layout of the store,
some stores may require more than one RT7000 to
provide good coverage.
2
11. Once the optimal location for the RT7000s has
11
been verified, secure all the loosely mounted
system components.
12. Test audio levels between the headsets and the
12
drive-thru ordering points, adjust accordingly
using the volume controls on the base station UI.
13. Use cable ties to bundle and strain relief the
13
cables exiting the base station to one of the crossbars on the rear housing.
14. Close the base station. The system is now ready
14
for use.
Fig. 2.4 shows the connections for a dual-lane
drive-thru.
Fig. 2.4
© 2024 HM Electronics, Inc. All rights reserved.
Component Notes
Installing the RT7000:
• The RT7000 is omnidirectional so mount the
RT7000 high in a central location to where the
headsets are typically used.
• Maximize line of sight between the RT7000 and
headsets in an area free from obstructions and
equipment/materials that can interfere with signal
propagation. These include walls, large metal
appliances, hoods, and backsplashes, etc.
• Mount the RT7000 vertically on a wall in the
upright position (see arrow on RT7000 rear). Do
NOT mount horizontally, such as on a ceiling.
This will reduce the RT7000’s range.
• The RT7000 uses an Ethernet (Cat5 or Cat6)
cable. Do not exceed 500’ (152 m).
• Large or multilevel premises may require more
than one RT7000. Up to four RT7000s are supported by the base station (J3200 - J3800).
• Once connected to the base
1
2
station, the center LED on the
RT7000 front illuminates to indicate it is turned on. One of the
outer LEDs (numbered 1 to 4)
3
4
also turns on depending on what
base station port it is connected to (1 is used in
this example). This outer LED will initially flash a
different color as the RT7000 scans for available
channels before turning solid green once a channel is found (on the base station HOME screen,
the “Transceivers” indicator is yellow while scanning before turning green).
• A surge protector/lightning arrestor is recommended if mounting outside on an exterior wall.
Contact HME if one or more are required.
IB7000 Connections:
The IB7000 must be mounted vertically, inside the
speaker post, close to the speaker/microphone. This
will help minimize audio hum and noise (thus, do
not mount the IB7000 too far away). Adhesive strips
on housing allow the IB7000 to be affixed to a clean,
dry surface inside the speaker post. All connectors
are labeled. The cable to the Base Station should not
exceed 1000 ft (304 m). The IB7000 green power
LED illuminates when the base station has power.
•
•
•
•
The two-pin Loop connector connects to the
ground loop detector.
The three-pin PLC/BASE connector connects to
J4500 on the base station. Note: The shield/
drain must be grounded.
The seven-pin DM5 MIC | SPKR connector connects to the Microphone and Speaker. Note: Pins
4 and 5 are only used if connecting the SS7000.
The five-pin RELAY | BCKP SPKR connector (optional) connects to an intercom system like the
IC300 if a backup is needed in the event of a
system failure.
Note: Only use the HME power supply provided with
your system.
Installing the Weather Cover
The weather cover must always be attached to
protect the electrical connections from water ingress.
First, attach the top latch over the IB ridge and housing seam. Then, hinge the bottom latches onto the IB
bottom. Ensure the cables exit the opening at the bottom. Press the cover on to snap it securely in place.
COVER SIDE VIEW
IB7000 SIDE VIEW
Ridge and
housing seam
Color
Status/Description
Green
Flashing = Charging
Solid = Fully charged
Red
Flashing = Incompatible battery
Red/Yellow
Flashing Red & Yellow= Fault condition
HME
Storage
Ports (x4)
on side
Attach cover
over back of IB
Headset
Sensor
2
1
2
3
4
POWER ADAPTER
3
Headset
Pairing
Ring
WALL OUTLET
Fig. 3.4
Note: Only use the HME approved Power Adapter provided
Storage ports do not charge batteries.
Fig. 3.2
Opening for
cables to exit
HME
Charging
Ports (x4)
on top
AC70 BATTERY CHARGER
Front/Top View
Flexible
Bottom
Latches
HEADSET
Headset (AIO HS7000):
Front View
1. Install a charged
BAT70 battery into
Status
LED
the headset and
press the power butBattery Release
ton to turn it on (see
Latch (silver)
Lane 2
Fig. 3.3). The LEDs
flash green and red.
Power Button
(Blue)
2. Pair the headset by
holding the headset’s keypad
Group Chatside
against the Headset
Pairing Ring (solid
blue circle) on the
BAT70 Battery
base station (see
Fig. 3.4). Pairing
begins automatiFig. 3.3
cally as soon as the
headset is sensed.
3. When the Headset Pairing Ring turns solid green,
pairing is successful (see note if pairing fails). The
Headset status LED also turns solid green.
4. Choose your position on the base station Home
screen and begin using the headset.
BASE STATION
THIS SIDE UP
Fig. 3.1
© 2024 HM Electronics, Inc. All rights reserved.
AC70 LED Reference Table
Note: If installing more than one IB7000. Take note
of the serial numbers, so you know where each one
is assigned when configuring using the base station.
Rigid
Top Latch
Base Station Power Supply:
1. Terminate the positive wire of the power supply to
J1 DC + terminal (pin 1).
2. Terminate the negative wire of the power supply
to J1 DC - terminal (pin 2).
3. Terminate the shield to J1 GND (pin 3).
The AC70 Smart Battery Charger:
• The AC70 can be placed on a desk or mounted on the wall (use template on page 4 for wall
mounting). Position the AC70 within 10 feet (3
m) of the base station if you wish to monitor your
battery status via the base station HOME screen. Lane 1
• New BAT70 batteries must be charged, so begin
charging them immediately. The BAT70 battery
is keyed so it can only inserted oneVolume
way.Up/Unmute
Do not
Volume Down/Mute
force fit.
Action
• The LEDs on the AC70 indicate charge status
(see
AC70 LED Reference Table). Or, if placed within
range of the base station, the status indicator will
turn
(green). Tap the
tile on the HOME
screen to view battery status.
Note: If the Chargers status indicator on the
Home screen is
(gray), the AC70 is not detected and out of range. Move it closer until the
indicator turns green (it may take a moment to
update).
Flex
Latches
4
Solid Blue: Sensor
idle until headset is
sensed
Swirling Green
Pairing in progress
Solid Green: Pairing
successful. Begin
using headset
Swirling Red: Pairing
Note: If pairing fails (indicated by a red swirling
unsuccessful. Try again
ring), try again. Hold the headset steadily centered
and flush against the Headset Pairing Ring (headset
movement and distance from the Pairing Ring can
cause pairing errors).
3
J200 (Line In/Out)
Pin #
Label
1
Line In
2
GND
3
N/C
4
Line Out
5
GND
J803 (Early Warning Inputs)
J4500 (Spkr/Mic Interface)
Pin #
Label
Descptn/color
Pin #
Label
Description/wire color
1
Spkr/Mic PL +
Red to PLC IN1 - 1 (Lane 1)
1
Erly Wrn In 1
Early Warn In 1
Ground
2
Spkr/Mic PL -
Black to PLC IN2 - 2 (Lane 1)
2
GND
Ground
Not connected
3
Shield
Shield to PLC GND - 3 (Lane 1)
3
N/C
Not connected
4
Spkr/Mic PL +
Red to PLC IN1 - 1 (Lane 2)
4
Erly Wrn In 2
Early Warn In 2
5
Spkr/Mic PL -
Black to PLC IN2 - 2 (Lane 2)
5
GND
Ground
6
Shield
Shield to PLC GND - 3 (Lane 2)
Descptn/color
Ground
J804 (Remote Switch Inputs)
NEXEO BASE STATION PCBA
J600 (Ceiling Speakers)
Pin #
Label
1
Ceiling Spkr1 + Speaker 1 positive
2
Ceiling Spkr1 -
Speaker 1 negative
3
GND
Ground
1
Description/wire color
4
Ceiling Spkr2 + Speaker 2 positive
5
Ceiling Spkr2 -
Speaker 2 negative
6
GND
Ground
J4500
J1300
USB
Type C
J803
Reset button to
reboot system
J2003
SW2001
J804
USB
1
Tel Audio In
2
Tel Power +12V
3
Tel Off Hook
4
Tel PTT
5
Tel Ring
6
Tel Active
7
Tel Ground
8
Tel Audio Out
HM ELECTRONICS, INC.
2848 Whiptail Loop, Carlsbad, CA 92010 USA
Phone: 1-800-848-4468 | Fax: 858-552-0172
Website: www.hme.com | Email: [email protected]
Remote
Module 2
J3600
Remote
Module 3
J600
Remote
J3800 Module 4
J1
1
J201
1
J800
J801
1
Telephone
Interface
1
Timer Greet
Veh Detect 1
DC -
Veh Detect
Inputs
1
Timer Greet
Veh Detect 2
GND
J802
Label
Description/wire color
1
GND
Ground
2
OO in 1
Outside Order in 1
3
Ded in
Dedicated In
4
OO in 2
Outside Order in 2
5
GND
Ground
J805 (Alert/Alert Switch Inputs)
Alert
Inputs
1
Description/wire color
A copy of this guide and much more including User Guides,
Regulatory, Compliance, and Safety information can be found
under NEXEO HDX by scanning this QR code. or going to:
https://www.hme.com/qsr/drive-thru-user-manuals/
Remote
Switches
1
J3400
J805
J1301
Label
Early
Warnings
1
Serial
Debug
J201 (Telephone Interface)
Ethernet
Remote
J3200 Module 1
J3000
J200
Pin #
J1400
Pin #
Power
In
DC +
1
Fig. 4.1
Pin #
Label
1
Switch In 1
2
Switch In 2
3
Switch In 3
4
GND
5
Switch In 4
6
Switch In 5
7
Switch In 6
8
GND
Pin #
Label
Description/wire color
Pin #
Label
Description/wire color
1
Greet Out
Greet Out 1 for J800
Greet Out 2 for J801
1
+12 V
Power
2
N/C
Not connected
2
GND
Ground for J800 and J801
3
Veh Det In 1
Vehicle Detect In 1
3
N/C
Not connected
4
GND
Ground
4
Alt Grt Out
Alt Greet Out 1 for J800
Alt Greet Out 2 for J801
5
Veh Det In 2
Vehicle Detect In 2
6
GND
Ground
GND
Ground for J800 and J801
6
Veh Det Out Com Veh Det Out Com1 for J800
Veh Det Out Com2 for J801
7
Veh Det Out N.O. Veh Det Out N.O.1 for J800
Veh Det Out N.O.2 for J801
8
Veh Det Out N.C.
•
•
•
•
•
•
•
•
•
•
General hand tools: Screwdrivers, cutters,
pliers, wire strippers, etc.
Drill and drill bit set
Tape measure, pencil/maker
Cable Pull Equipment (fish stick/tape, pull
string, cable ties, etc.)
Soldering Iron and solder.
Crimp caps or shrink tubing with heat gun
Serrated knife
Safety glasses, ladder
Acoustic Foam
Audio Cable
Mounting Template for AC70
1. Hold template against wall,
2. Use a marker to punch through paper at
the crosshairs to mark the wall.
3. Mount using hardware provided (leave a
small gap between the screw head and
the wall so that the AC70 keyholes mount
over the screw heads, flush to the wall).
Ground
Ground
J802 (Ext. Vehicle Detect Inputs)
J800 and J801 (Lane 1 & 2 Timer)
5
Description/wire color
Tools/Equipment Needed
2”
(50.8 mm)
Veh Det Out N.C.1 for J800
Veh Det Out N.C.2 for J801
The HME logo and product names are registered
trademarks or trademarks of HM Electronics, Inc.
4
© 2024 HM Electronics, Inc. All rights reserved.
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