Alcatel-Lucent ALE M7 Administrator's Manual

ALE M3-M5-M7-M8 DeskPhones
Administrator Guide
ALE M3-M5-M7-M8 DeskPhones Administrator Guide
1
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Contents
1.
Introduction .............................................................................................................................. 7
2.
Phone Network ........................................................................................................................ 8
2.1 IPv4 and IPv6 Network Settings ............................................................................................ 8
2.2 DHCP Options for IPv4 ........................................................................................................ 12
2.3 DHCP Options for IPv6 ........................................................................................................ 15
2.4 VLAN ................................................................................................................................... 15
2.5 Wi-Fi .................................................................................................................................... 17
2.6 Network Address Translation (NAT) .................................................................................... 20
2.7 Internet Port and PC Port .................................................................................................... 20
2.8 OpenVPN ............................................................................................................................ 22
2.9 Quality of Service (QoS) ...................................................................................................... 23
2.10 802.1x Authentication ........................................................................................................ 24
2.11 TR-069 Device Management ............................................................................................. 25
3.
Phone Provisioning ................................................................................................................ 29
3.1 Web User Interface.............................................................................................................. 29
3.2 Phone User Interface........................................................................................................... 31
3.3 Configuration Files............................................................................................................... 31
3.4 EDS (Easy Deployment Server) .......................................................................................... 32
3.5 Provisioning Methods .......................................................................................................... 32
3.6 Auto Provisioning Process ................................................................................................... 32
3.7 Keeping User’s Personalized Settings after Auto Provisioning ............................................ 36
3.8 Supported Provisioning Server Discovery Methods ............................................................. 37
4.
Firmware Upgrade ................................................................................................................. 43
4.1 Firmware ............................................................................................................................. 43
4.2 Firmware Upgrade Configuration ......................................................................................... 43
4.3 Firmware Upgrade via USB disk .......................................................................................... 44
5.
Security Features ................................................................................................................... 45
5.1 User and Administrator Identification ................................................................................... 45
5.2 Auto Logout ......................................................................................................................... 53
5.3 Phone Lock ......................................................................................................................... 53
5.4 Transport Layer Security (TLS)............................................................................................ 54
5.5 Secure Real-Time Transport Protocol (SRTP) ..................................................................... 57
5.6 SSH Activation .................................................................................................................... 59
5.7 HTTPS Peer Verification...................................................................................................... 59
5.8 Encrypting and Decrypting Files .......................................................................................... 59
6.
Directory ................................................................................................................................ 60
6.1 Local Directory .................................................................................................................... 60
6.2 Lightweight Directory Access Protocol (LDAP) .................................................................... 62
6.3 External Directory ................................................................................................................ 65
6.4 Directory Search Settings .................................................................................................... 68
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6.5 Remote Phone Book ........................................................................................................... 68
6.6 Contact Backup ................................................................................................................... 69
6.7 Blacklist ............................................................................................................................... 70
6.8 Directory List for Directory/Dir Soft Key ............................................................................... 70
6.9 Favorite Contacts ................................................................................................................ 71
6.10 History List Display in Web UI............................................................................................ 72
7.
Audio Features ...................................................................................................................... 73
7.1 Dial Tone ............................................................................................................................. 73
7.2 Stutter Tone......................................................................................................................... 73
7.3 Ring Tones .......................................................................................................................... 73
7.4 Distinctive Ring Tones ......................................................................................................... 76
7.5 Ringer Device ...................................................................................................................... 79
7.6 Tones .................................................................................................................................. 79
7.7 Audio Codecs ...................................................................................................................... 81
7.8 Packetization Time (PTime) ................................................................................................. 82
7.9 Early Media ......................................................................................................................... 83
7.10 Acoustic Clarity Technology .............................................................................................. 83
7.11 DTMF ................................................................................................................................ 84
7.12 Voice Quality Monitoring (VQM) ........................................................................................ 85
7.13 Suppress DTMF Display .................................................................................................... 86
8.
Multiple SIP Accounts ............................................................................................................ 87
8.1 Account Registration ........................................................................................................... 87
8.2 Server Redundancy ............................................................................................................. 90
8.3 SIP Server Name Resolution ............................................................................................... 91
9.
Call Log ................................................................................................................................. 93
9.1 Call Log Display .................................................................................................................. 93
9.2 Call Log Configuration ......................................................................................................... 93
10.
Call Features ...................................................................................................................... 94
10.1 Dial Plan ............................................................................................................................ 94
10.2 Hotline ............................................................................................................................... 99
10.3 Recall .............................................................................................................................. 100
10.4 Speed Dial ....................................................................................................................... 100
10.5 Call Timeout .................................................................................................................... 101
10.6 Auto Dial Out Timer ......................................................................................................... 101
10.7 Anonymous Call .............................................................................................................. 102
10.8 Anonymous Call Rejection............................................................................................... 103
10.9 Call Number Filter............................................................................................................ 103
10.10 IP Address Call .............................................................................................................. 104
10.11 Auto Answer .................................................................................................................. 105
10.12 Call Waiting ................................................................................................................... 105
10.13 Do Not Disturb (DND) .................................................................................................... 106
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10.14 Call Forward .................................................................................................................. 110
10.15 DND & FWD Synchronization ........................................................................................ 118
10.16 Multiple Call Appearances ............................................................................................. 119
10.17 Call Hold ........................................................................................................................ 119
10.18 Call Mute ....................................................................................................................... 122
10.19 Call Transfer .................................................................................................................. 122
10.20 Conference .................................................................................................................... 124
10.21 Keep Mute ..................................................................................................................... 125
10.22 Auto Redial .................................................................................................................... 125
10.23 USB Recording .............................................................................................................. 126
10.24 Confidential Dial ............................................................................................................ 126
10.25 Multicast Paging ............................................................................................................ 127
10.26 Action URL .................................................................................................................... 130
10.27 Action URI ..................................................................................................................... 142
11. Phone Customization ............................................................................................................ 147
11.1 Multiple Languages ......................................................................................................... 147
11.2 Screen Saver................................................................................................................... 148
11.3 Backlight of LCD .............................................................................................................. 149
11.4 Backlight of LED (Only for M8) ........................................................................................ 150
11.5 ECO Mode (Only for M8) ................................................................................................. 151
11.6 Time and Date ................................................................................................................. 154
11.7 Key As Send.................................................................................................................... 162
11.8 Bluetooth ......................................................................................................................... 162
11.9 Handset/Headset/Speakerphone Mode ........................................................................... 163
11.10 Programmable Keys ...................................................................................................... 164
11.11 Wallpaper ...................................................................................................................... 174
11.12 Call Display ................................................................................................................... 175
11.13 Notification Pop-ups ...................................................................................................... 175
11.14 IME Optimization ........................................................................................................... 176
11.15 Search Source List in Dialing ......................................................................................... 176
11.16 Soft Key Layout ............................................................................................................. 176
12. Advanced Features ............................................................................................................... 188
12.1 Audio Hub........................................................................................................................ 188
12.2 X-party Conference ......................................................................................................... 191
12.3 Hot Desking ..................................................................................................................... 194
12.4 Intercom .......................................................................................................................... 196
12.5 Push-To-Talk ................................................................................................................... 200
12.6 Voicemail ......................................................................................................................... 200
12.7 BLF.................................................................................................................................. 202
12.8 Call Pickup ...................................................................................................................... 204
12.19 Call Park & Retrieve ...................................................................................................... 208
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12.10 Shared Line Appearance (SLA) ..................................................................................... 211
12.11 Call Completion ............................................................................................................. 212
12.12 Automatic Call Distribution (ACD) .................................................................................. 212
12.13 Broadsoft Hoteling ......................................................................................................... 214
13. Troubleshooting .................................................................................................................... 218
13.1 Log Collection .................................................................................................................. 218
13.2 Resetting Device to Factory Settings ............................................................................... 223
13.3 One Key Reboot .............................................................................................................. 224
13.4 Network Diagnostics ........................................................................................................ 225
13.5 Packets Capture via PC port............................................................................................ 225
13.6 Screen Capture ............................................................................................................... 226
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1. Introduction
The ALE M3-M5-M7-M8 DeskPhones Administrator Guide provides general guidance on setting up phone
network, provisioning and managing phones.
This guide is not intended for end users, but for administrators with experience in networking who
understand the basics of open SIP networks and VoIP endpoint environments.
As an administrator, you can do the following with this guide:
•
•
•
Set up a VoIP network and provisioning server
Provision the phone with features and settings
Upgrade and maintain phones
This guide is applicable to the following ALE Myriad Series devices running firmware version R130.
•
The ALE Myriad Series phones including ALE M3/M5/M7/M8
The example is shown as below:
Phone UI
Menu → Advanced Setting (default password: 123456) → Network → IP Stack → IP Stack
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2. Phone Network
The ALE Myriad Series phones operate on an Ethernet local area network (LAN) or wireless network.
2.1 IPv4 and IPv6 Network Settings
The ALE Myriad Series phones support IPv4 addressing mode and IPv6 addressing mode.
After connecting to the wired network, the phones can obtain the IPv4 or IPv6 network settings from a
Dynamic Host Configuration Protocol (DHCP) server if your network supports it. To make it easier to manage
IP settings, we recommend you use automated DHCP which can eliminate repetitive manual data entry.
You can also configure IPv4 or IPv6 network settings manually.
Note: The ALE Myriad Series phones comply with the DHCPv4 specifications documented in RFC 2131, and
DHCPv6 specifications documented in RFC 3315.
In DHCP mode, if the phone cannot get IP address, the IP address in status menu will be displayed as
“0.0.0.0” and prompt “network unavailable” message.
2.1.1 IP Addressing Mode Configuration
The following table lists the parameter you can use to configure the IP addressing mode.
Parameter
DeviceNetworkIpStackMode
Description
It configures the IP addressing mode.
Permitted
Values
IPv4
IPv6
Default
IPv4
Phone UI
Menu → Advanced Setting (default password: 123456) → Network → IP Stack → IP Stack
Web UI
config.xml
Network → IP Parameters → Internet Port → IP Stack Mode
Note: Only the M8 phone supports IPv6 configuration in phone web.
Note: If you change this parameter, the IP phone will reboot for the change to take effect.
2.1.2 IPv4 Configuration
The following table lists the parameters you can use to configure IPv4.
Parameter
DeviceNetworkDhcpMode
Description
It configures the Internet port type for IPv4.
Note: It works only if “DeviceNetworkIpStackMode” is set to IPv4.
config.xml
Static
Permitted
Values
Dynamic
DynamicAlcatel
Default
Dynamic
Web UI
Network → IP parameters → DHCP Mode
Phone UI
Menu → Advanced Setting (default password: 123456) → Network → IP Config → IPv4
Settings → IPv4 Mode
Parameter
DeviceNetworkIpAddress
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Description
It configures the IPv4 address.
Note: It works only if “DeviceNetworkIpStackMode” is set to IPv4, and
"DeviceNetworkDhcpMode" is set to Static.
Permitted
Values
IPv4 Address
Default
0.0.0.0
Web UI
Network → IP parameters → IP Address
Phone UI
Menu → Advanced Setting (default password: 123456) → Network → IP Config → IPv4
Settings → IP
Parameter
DeviceNetworkSubnetMask
Description
It configures the IPv4 subnet mask.
Note: It works only if “DeviceNetworkIpStackMode” is set to IPv4, and
"DeviceNetworkDhcpMode" is set to Static.
Permitted
Values
Subnet Mask
Default
255.255.255.255
Web UI
Network → IP parameters → Subnet Mask
Phone UI
Menu → Advanced Setting (default password: 123456) → Network → IP Config → IPv4
Settings → S/net
Parameter
DeviceNetworkGateway
Description
It configures the IPv4 default gateway.
Note: It works only if “DeviceNetworkIpStackMode” is set to IPv4, and
"DeviceNetworkDhcpMode " is set to Static.
Permitted
Values
IPv4 Address
Default
0.0.0.0
Web UI
Network → IP parameters → Gateway
Phone UI
Menu → Advanced (default password: 123456) Setting → Network → IP Config → IPv4
Settings → Gateway
Parameter
DmEnetcfgDns1
Description
It configures the primary IPv4 DNS server.
Note: It works only if “DeviceNetworkIpStackMode” is set to IPv4, and
"DeviceNetworkDhcpMode" is set to Static.
Permitted
Values
IPv4 Address
Default
Blank
Web UI
Network → IP parameters → DNS1
Phone UI
Menu → Advanced (default password: 123456) Setting → Network → IP Config → IPv4
Settings → DNS1
Parameter
DmEnetcfgDns2
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config.xml
config.xml
config.xml
9
Description
It configures the secondary IPv4 DNS server.
Note: It works only if “DeviceNetworkIpStackMode” is set to IPv4, and
"DeviceNetworkDhcpMode " is set to Static.
Permitted
Values
IPv4 Address
Default
Blank
Web UI
Network → IP parameters → DNS2
Phone UI
Menu → Advanced (default password: 123456) Setting → Network → IP Config → IPv4
Settings → DNS2
Note: If you change this parameter, the IP phone will reboot for the change to take effect.
2.1.3 IPv6 Configuration
To configure the network settings on the phone for an IPv6 network, you can set up an IP address for the
phone by using SLAAC (ICMPv6), DHCPv6 or by manually entering an IP address. Ensure that your network
environment supports IPv6. Contact your ISP for more information.
When you enable both SLAAC and DHCPv6 on the phone, the server can specify the IP phone to obtain the
IPv6 address and other network settings either from SLAAC or from DHCPv6. If the SLAAC server is not
working, the IP phone will try to obtain the IPv6 address and other network settings via DHCPv6.
The following table lists the parameters you can use to configure IPv6.
Parameter
DeviceNetworkIpv6DhcpMode
Description
It configures the Internet port type for IPv6.
Note: It works only if “DeviceNetworkIpStackMode” is set to IPv6.
config.xml
Permitted
Values
Static
Default
Dynamic
Phone UI
Menu → Advanced (default password: 123456) Setting → Network → IP Config → IPv6
Settings → IPv6 Mode
Web UI
Dynamic
Network → IP Parameters → IPv6 → DHCP Mode
Note: Only the M8 phone supports the IPv6 configuration in phone web.
Parameter
DeviceNetworkIpv6Address
Description
It configures the IPv6 address.
Note: It works only if “DeviceNetworkIpStackMode” is set to IPv6, and
"DeviceNetworkIpv6DhcpMode " is set to Static.
Permitted
Values
IPv6 Address
Default
::
Phone UI
Menu → Advanced (default password: 123456) Setting → Network → IP Config → IPv6
Settings → IP
Web UI
Parameter
config.xml
Network → IP Parameters → IPv6 → IP Address
Note: Only the M8 phone supports the IPv6 configuration in phone web.
DeviceNetworkIpv6PrefixLen
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Description
It configures the IPv6 prefix.
Note: It works only if “DeviceNetworkIpStackMode” is set to IPv6, and
"DeviceNetworkIpv6DhcpMode " is set to Static.
Permitted
Values
Integer from 0 to 128
Default
64
Phone UI
Menu → Advanced (default password: 123456) Setting → Network → IP Config → IPv6
Settings → Prefix6
Web UI
Network → IP Parameters → IPv6 → IPv6 Prefix (0~128)
Note: Only the M8 phone supports the IPv6 configuration in phone web.
Parameter
DeviceNetworkIpv6Gateway
Description
It configures the IPv6 default gateway.
Note: It works only if “DeviceNetworkIpStackMode” is set to IPv6, and
"DeviceNetworkIpv6DhcpMode" is set to Static.
Permitted
Values
IPv6 Address
Default
::
Phone UI
Menu → Advanced (default password: 123456) Setting → Network → IP Config → IPv4
Settings → Router
Web UI
config.xml
Network → IP Parameters → IPv6 → Gateway
Note: Only the M8 phone supports the IPv6 configuration in phone web.
Parameter
DeviceNetworkIpv6Dns1
Description
It configures the primary IPv6 DNS server.
Note: It works only if “DeviceNetworkIpStackMode” is set to IPv6, and
"DeviceNetworkIpv6DhcpMode" is set to Static.
Permitted
Values
IPv6 Address
Default
::
Phone UI
Menu → Advanced (default password: 123456) Setting → Network → IP Config → IPv6
Settings → DNS1
Web UI
config.xml
Network → IP Parameters → IPv6 → DNS1
Note: Only the M8 phone supports the IPv6 configuration in phone web.
Parameter
DeviceNetworkIpv6Dns2
Description
It configures the secondary IPv6 DNS server.
Note: It works only if “DeviceNetworkIpStackMode” is set to IPv6, and
"DeviceNetworkIpv6DhcpMode" is set to Static.
Permitted
Values
IPv6 Address
Default
Blank
Phone UI
Menu → Advanced (default password: 123456) Setting → Network → IP Config → IPv6
Settings → DNS2
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Web UI
Network → IP Parameters → IPv6 → DNS2
Note: Only the M8 phone supports the IPv6 configuration in phone web.
Note: If you change this parameter, the IP phone will reboot for the change to take effect.
The M8 phone supports IPv6 configuration in phone web.
2.2 DHCP Options for IPv4
The IP phone can obtain IPv4-related parameters in an IPv4 network via DHCP option.
Note: For more information about DHCP options, refer to RFC 2131 or RFC 2132.
2.2.1 Supported DHCP Options for IPv4
The following table lists common DHCP options for IPv4 supported by the ALE Myriad Series phones.
Parameters
DHCP Option
Provision URL
Option 66
Provision URL
Option 67
Provision URL
Option 43 → Option 66
Provision URL
Option 43 → Option 67
DNS server
Option 6
Hostname
Option 12
Domain name
Option 15
SNTP Server
Option 42
802.1Q VLAN ID.
Option 132
802.1p LAYER 2 Priority
Option 133
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Timezone
Option 100
2.2.2 DHCP Option 66/Option 67/Option 43 with Sub-Option 66/67
The usage scenarios for DHCP options 66 and 67 are listed below for reference:
Option 43
Option 66
Option 67
Result
Option 66
Option 67
http(s)://172.24.1
90.159
http(s)://172.24.190.159/
http(s)://172.24.1
90.159
/provisioning
http(s)://172.24.190.159/
provisioning
http(s)://172.24.1
90.159
http(s)://172.24.1
90.160
http(s)://172.24.190.159/
172.24.190.159
172.24.190.160
https://172.24.190.159/
no data
172.24.190.159
http(s)://172.24.1
90.160
http(s)://172.24.190.160
/provisioning
https://provisioning
Or
Or
172.24.190.160
https://172.24.190.160
http://172.24.190.
160
http://172.24.190.160
http://172.24.190.
161
any data
http://172.24.190.161
http://172.24.190.
161
/provisioning
http://172.24.190.161/pr
ovisioning
http://172.24.190.
161
http://172.24.190
.162
http://172.24.190.161
172.24.190.161
172.24.190.162
https://172.24.190.161
172.24.190.161
http://172.24.190
.162
http://172.24.190.162
/provisioning
https://provisioning
http://172.24.190
.162
http://172.24.190.162
Note: If the user configures a relative path with only IP address or domain name for DHCP option 66/67, the
default https protocol will be added to the provisioning URL.
2.2.3 DHCP Option 42
The ALE Myriad Series phones support using the NTP server address provided by DHCP.
DHCP option 42 is used to specify a list of NTP servers available to the client by IP address.
The following table lists the parameters you can use to configure DHCP option 42 for NTP server address.
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Parameter
SettingSntpServer
Description
It configures the primary NTP server.
Permitted
Values
IPv4 Address
Default
0.pool.ntp.org
Web UI
Setting → Time & Date → SNTP Address
Parameter
SettingSntpServer2
Description
It configures the secondary NTP server.
Permitted
Values
IPv4 Address
Default
time.nist.gov
Web UI
Setting → Time & Date → SNTP Secondary Address
config.xml
config.xml
2.2.4 DHCP Option 12
You can specify a hostname for the phone when using DHCP. The DHCP client uses option 12 to send a
predefined hostname to the DHCP registration server. The name may or may not be qualified with the local
domain name (based on RFC 2132). See RFC 1035 for character phone restrictions.
2.2.5 DHCP Option 132
The ALE Myriad Series phones support configuring DHCP option 132 to define 802.1Q VLAN ID.
2.2.6 DHCP Option 133
The ALE Myriad Series phones support configuring DHCP option 133 to define 802.1p LAYER 2 priority for
SIP/RTP.
2.2.7 DHCP Option 100
The IP phones support configuring DHCP option 100 to define time zone.
The format of the POSIX specifier is <name><offset><dst name><dst offset><dstrule>
•
•
•
•
<name> is the name of the timezone when not in daylight savings (e.g., GMT, PST, NZST)
<offset> is the offset added to the local time to get UTC, specified as [+|-]hh[:mm[:ss]] (eg 0, 8, -12)
<dst name> is the name of the timezone when in daylight savings (eg BST, PDT, NZDT)
<dst offset> is the offset added to the local time to get UTC during daylight savings, similarly
specified as [+|-]hh[:mm[:ss]]
Examples:
•
•
•
London: GMT0BST1,M3.5.0/1:00:00,M10.5.0/2:00:00
Los Angeles: PST8PDT,M3.2.0/2:00:00,M11.1.0/2:00:00
New Zealand: NZST-12NZDT,M9.5.0/2:00:00,M4.1.0/3:00:00
2.2.8 VCI Definition
You can define the VCI by the parameter below in the configuration file:
Parameter
DeviceNetworkVciValue
Description
It configures the phone VCI information.
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Permitted
Value
TEXT
Default
aledevice
2.3 DHCP Options for IPv6
The IP phone can obtain IPv6-related parameters in an IPv6 network via DHCP option.
Parameters
DHCP Option
Description
Provision URL
Option 59
One provisioning URL address or FQDN
Provision URL
Option 17
Full path provisioning URL
DNS server
Option 23
Hostname
Option 39
Domain name
Option 24
SNTP server
Option 31
2.3.1 DHCP Option 17 and Option 59
During the startup, the phone will automatically detect Option 17 or Option 59 for obtaining the provisioning
server address. The priority of obtaining the provisioning server address is as follows: option 17→ option 59.
2.4 VLAN
The purpose of VLAN configurations on the IP phone is to insert a tag with VLAN information to the packets
generated by the IP phone. When VLAN is properly configured for the ports (Internet port and PC port) on
the IP phone, the IP phone will tag all packets from these ports with the VLAN ID. The switch receives and
forwards the tagged packets to the corresponding VLAN according to the VLAN ID in the tag as described in
IEEE Std 802.3.
VLAN on IP phones allows simultaneous access to a regular PC. This feature allows a PC to be daisy
chained to an IP phone and the connection for both PC and IP phone to be trunked through the same
physical Ethernet cable.
In addition to manual configuration, the IP phone also supports automatic discovery of VLAN via LLDP or
DHCP. The assignment takes effect in this order: assignment via LLDP, assignment via DHCP, and then
manual configuration.
2.4.1 LLDP Configuration
LLDP (Linker Layer Discovery Protocol) is a vendor-neutral link layer protocol, which allows IP phones to
receive and/or transmit device-related information from/to directly connected devices on the network that are
also using the protocol, and store the information about other devices.
When LLDP feature is enabled on IP phones, the IP phones periodically advertise their own information to
the directly connected LLDP-enabled switch. The IP phones can also receive LLDP packets from the
connected switch. When the application type is “voice”, the IP phones decide whether to update the VLAN
configurations obtained from the LLDP packets. When the VLAN configurations on the IP phones are
different from the ones sent by the switch, the IP phones perform an update and reboot. This allows the IP
phones to plug into any switch, obtain their VLAN IDs, and then start communications with the call control.
The following table lists the parameters you can use to configure LLDP.
Parameter
DeviceNetworkLldpVlanEnable
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Description
It enables or disables the LLDP (Linker Layer Discovery Protocol) feature on the IP
phone.
Permitted
Values
true - enable
Default
true
Web UI
Network → LLDP → VLAN Acquirement
Phone UI
Menu → Advanced Setting (default password: 123456) → Network → LLDP → VLAN
Acquirement
false - disable
2.4.2 Manual VLAN Configuration
VLAN is disabled on IP phones by default. You can configure VLAN for the Internet port and PC port
manually. Before configuring VLAN on the IP phone, you need to obtain the VLAN ID from your network
administrator.
The following table lists the parameters you can use to configure VLAN manually.
Parameter
DeviceNetworkLanVlanEnable
config.xml
Description
It enables or disables the VLAN for the Internet port.
Permitted
Values
true - enable
Default
false
Web UI
Network → IP Parameters → LAN VLAN
Phone UI
Menu → Advanced Setting (default password: 123456) → Network → IP Config → Vlan
→ Vlan Config → Use VLAN
Parameter
DeviceNetworkLanVlanNumber
Description
It configures the VLAN ID for the Internet port.
Note: It works only if “DeviceNetworkLanVlanEnable” is set to true.
Permitted
Values
Integer from 0 to 4095
Default
4095
Web UI
Network → IP Parameters → LAN VLAN Number
Phone UI
Menu → Advanced Setting (default password: 123456) → Network → IP Config → Vlan
→ Vlan Config → ID
Parameter
DeviceNetworkPcVlanEnable
Description
It enables or disables the VLAN for the PC port.
Permitted
Values
true - enable
Default
false
Web UI
Network → IP Parameters → PC VLAN
Phone UI
Menu → Advanced Setting (default password: 123456) → Network → IP Config → Vlan
→ Data Vlan Config → Use VLAN
false - disable
config.xml
config.xml
false - disable
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Parameter
DeviceNetworkPcVlanNumber
config.xml
Description
It configures the VLAN ID for the PC port.
Note: It works only if “DeviceNetworkPcVlanEnable” is set to true.
Permitted
Values
Integer from 0 to 4094
Default
0
Web UI
Network → IP Parameters → PC VLAN Number
Phone UI
Menu → Advanced Setting (default password: 123456) → Network → IP Config → Vlan
→ Data Vlan Config → ID
2.4.3 DHCP VLAN
The ALE Myriad Series phones support VLAN discovery via DHCP. The predefined Option 43→ Option 58 is
used to supply the VLAN ID by default. And Option 58 has higher priority than Option 132.
2.5 Wi-Fi
Wi-Fi feature enables you to connect the phones to the organization’s wireless network. The wireless
network is more convenient and cost-effective than the wired network. Wi-Fi feature is applicable to the ALE
Myriad Series phones.
When the Wi-Fi feature is enabled, the IP phone will automatically scan the available wireless networks. All
the available wireless networks will display in scanning list on the phone screen.
You can store up to 5 frequently used wireless networks on your phone.
You can configure for the ALE Myriad Series phones: Basic Setting → Wi-Fi → Wi-Fi Manager (phone user
interface).
Note: To use Wi-Fi feature on the ALE Myriad Series phones M3/M5/M7, make sure the Wi-Fi USB dongle is
properly connected to the USB port on the phone. The Wi-Fi USB dongle should be purchased separately.
For M8, Wi-Fi is built-in. Wi-Fi USB dongle which is connected to the phone USB port is not supported for
M8.
The M3/M5/M7/M8 phones support storing up to 5 frequently used wireless networks on your phone and
specifying the priority for them. You can configure the priority of AP by pressing the “Move up” or “Move
down” button as indicated in the following screenshots.
The phones also provide the Wi-Fi status showing the information of currently connected Wi-Fi.
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The following table lists the parameters you can use to configure Wi-Fi.
Parameter
DeviceWifiFunctionEnable
Description
It enables or disables the Wi-Fi feature.
Permitted
Values
false - disabled
Default
true
Parameter
DeviceWifiEnable
Description
It activates or deactivates the Wi-Fi mode.
Permitted
Values
false - disabled
Default
config.xml
true – enable
config.xml
true - enable
true
Note: For the M8 phone, the default value is false.
Phone UI
Basic Setting → Wi-Fi → Enable WiFi
Web UI
Network → Wi-Fi
Parameter
DeviceNetworkRedundancyMode
Description
It configures preferentially network type.
config.xml
0 - Wi-Fi only
Permitted
Values
1 - Wi-Fi preferentially
2 - Wired preferentially
Default
1
Note: For the M8 phone, the default value is 2.
Parameter
DeviceWifi[1-5]Ssid
Description
It configures the AP SSIDs.
Permitted
Values
Strings
Default
Blank
Phone UI
Basic Setting → Wi-Fi → Wi-Fi Manager
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Web UI
Network → Wi-Fi
Parameter
DeviceWifi[1-5]AuthMode
Description
It configures the authentication method of AP.
config.xml
0 - NONE
Permitted
Values
1 - WPA/WPA2 PSK
2 - WEP
Default
0
Phone UI
Basic Setting → Wi-Fi → Wi-Fi Manager
Web UI
Network → Wi-Fi
Parameter
DeviceWifi[1-5]Password
config.xml
If “WPA/WPA2 PSK” is chosen, this will be used. The length should be >=8 and <=63.
Description
If “WEP” is chosen, this will be used. This should be 5 ASCII for WEP64 and 13 ASCII for
WEP128.
Permitted
Values
password
Default
empty
Phone UI
Basic Setting → Wi-Fi → Wi-Fi Manager
Web UI
Network → Wi-Fi
Parameter
DeviceWifi[1-5]Priority
Description
config.xml
It configures the priority for the wireless network for the IP phone.
5 is the highest priority, and 1 is the lowest priority.
1-1
2-2
Permitted
Values
3-3
4-4
5-5
Default
1
Phone UI
Basic Setting → Wi-Fi → Wi-Fi Manager
Web UI
Network → Wi-Fi
The M8 phone supports configuring the Wi-Fi feature on phone WBM (Network → Wi-Fi).
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2.6 Network Address Translation (NAT)
Network Address Translation (NAT) is a function that allows multiple devices to share the same public
routable IP address to establish connections over the Internet. NAT is present in many broadband access
devices to translate public and private IP address.
The ALE Myriad Series phones can work with Rport type of NAT.
2.6.1 Rport Configuration
The ALE Myriad Series phones support Rport described in RFC 3581. It allows a client to request that the
server sends the response back to the source port from which the request came.
Rport feature needs support from SIP server.
The following table lists the parameter you can use to configure Rport.
Parameter
Description
AccountXRportEnable
config.xml
It enables or disables the NAT Rport feature.
Note: X means account ID and it can be number 1~8 for M3/M5/M7, 1-20 for M8.
Permitted
Values
false - disable
Default
false
Web UI
Account → Advanced → Rport
true - enable
2.7 Internet Port and PC Port
The ALE Myriad Series phones support two Ethernet ports: Internet port and PC port. You can enable or
disable the PC port on the IP phones.
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2.7.1 Supported Transmission Methods
Three methods of configuration transmission for IP phone Internet port and PC port:
•
•
•
Auto-negotiate
Half-duplex
Full-duplex
Auto-negotiate is configured for both Internet port and PC port on the IP phone by default.
2.7.2 Internet Port and PC Port Configuration
The following table lists the parameters you can use to configure Internet port and PC port.
Parameter
DeviceNetworkLanAutoEnable
Description
It configures the transmission method for Internet port.
Permitted
Values
false - disable
Default
true
Web UI
Network → Port → LAN Auto
Phone UI
Menu → Advanced Setting (default password: 123456) → Network → Ethernet → LAN →
Auto
Parameter
DeviceNetworkLanSpeed
Description
config.xml
true - enable
config.xml
It configures the transmission method for Internet port.
Note: It works only if “DeviceNetworkLanAutoEnable” is set to false.
Permitted
Values
10
Default
1000
Web UI
Network → Port → LAN Speed
Phone UI
Menu → Advanced Setting (default password: 123456) → Network → Ethernet → LAN →
LAN speed
Parameter
DeviceNetworkLanDuplexType
Description
100
config.xml
It configures the transmission method for Internet port.
Note: It works only if “DeviceNetworkLanAutoEnable” is set to false.
Permitted
Values
Half
Default
half
Web UI
Network → Port → Lan Duplex
Phone UI
Menu → Advanced Setting (default password: 123456) → Network → Ethernet → LAN →
LAN duplex
Parameter
DeviceNetworkPcAutoEnable
Description
It configures the transmission method for PC port.
Permitted
Values
false - disable
full
config.xml
true - enable
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Default
true
Web UI
Network → Port → PC Auto
Phone UI
Menu → Advanced Setting (default password: 123456) → Network → Ethernet → PC →
Auto
Parameter
DeviceNetworkPcSpeed
Description
config.xml
It configures the transmission method for PC port.
Note: It works only if “DeviceNetworkPcAutoEnable” is set to false.
Permitted
Values
10
Default
-
Web UI
Network → Port → PC Speed
Phone UI
Menu → Advanced Setting (default password: 123456) → Network → Ethernet → PC →
PC speed
Parameter
DeviceNetworkPcDuplexType
Description
100
config.xml
It configures the transmission method for PC port.
Note: It works only if “DeviceNetworkPcAutoEnable” is set to false.
Permitted
Values
Half
Default
-
Web UI
Network → Port → PC Duplex
Phone UI
Menu → Advanced Setting (default password: 123456) → Network → Ethernet → PC →
PC duplex
Full
2.8 OpenVPN
The ALE Myriad Series phones use OpenVPN to achieve VPN feature. After you configure VPN feature on
the IP phone, the IP phone will act as a VPN client and use the certificates to authenticate with the VPN
server.
2.8.1 OpenVPN Related Files
The OpenVPN-related files include certificates (ca.crt and client.crt), key (client.key) and the configuration file
(vpn.cnf) of the OpenVPN client.
The following table lists the unified directories of the OpenVPN certificates and key in the configuration file
(vpn.cnf) for the ALE Myriad Series phones:
OpenVPN Files
Description
Unified Directories
ca.crt
CA certificate
/config/cert/openvpn/ ca.crt
client.crt
Client certificate
/config/cert/openvpn/client.crt
client.key
Private key of the client
/config/cert/openvpn/client.key
2.8.2 OpenVPN Configuration
You can configure the OpenVPN feature via the Web UI path: Network → OpenVPN for the ALE Myriad
Series phones.
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The M8 phone supports uploading the OpenVPN configuration file in phone web.
2.9 Quality of Service (QoS)
VoIP is extremely bandwidth- and delay-sensitive. QoS is a major issue in VoIP implementations regarding
how to guarantee that packet traffic is not delayed or dropped due to interference from other lower priority
traffic. VoIP can guarantee high-quality QoS only if the voice and the SIP packets are given priority over
other kinds of network traffic. IP phones support the 802.1P/DiffServ model of QoS.
Voice QoS
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To make VoIP transmissions intelligible to receivers, voice packets should not be dropped, excessively
delayed, or made to suffer from varying delay. DiffServ model can guarantee high-quality voice transmission
when the voice packets are configured to a higher DSCP value.
SIP QoS
SIP protocol is used for creating, modifying, and terminating two-party or multi-party sessions. To ensure
good voice quality, SIP packets emanated from IP phones should be configured with a high transmission
priority.
DSCPs for voice and SIP packets can be specified respectively.
2.9.1 Voice and SIP QoS Configuration
The following table lists the parameters you can use to configure voice QoS and SIP QoS.
Parameter
Setting8021pPriority
Description
It configures audio 802.1p priority.
Permitted
Values
[0-7]
Default
5
Web UI
Setting → Audio → 802.1P Priority
Parameter
SettingAudiodiffserv
Description
It configures audio TOS/Diffserv.
Permitted
Values
[0-63]
Default
46
Parameter
Setting8021pUserPriority
Description
It configures 802.1P User Priority for SIP messages.
Permitted
Values
[0-7]
Default
5
Parameter
SIPDscp
Description
It configures TOS/Diffserv for SIP messages.
Permitted
Values
[0-63]
Default
40
config.xml
config.xml
config.xml
config.xml
2.10 802.1x Authentication
The ALE Myriad Series phones support the following protocols for 802.1X authentication:
•
•
EAP-MD5
EAP-TLS (requires Device and CA certificates, requires no password)
You can configure the 802.1x feature via Phone UI path:
Menu → Advanced Setting (default password: 123456) → Network → 802.1x
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2.11 TR-069 Device Management
TR-069 is a technical specification defined by the Broadband Forum, which defines a mechanism that
encompasses secure auto-configuration of a CPE (Customer-Premises Equipment), and incorporates other
CPE management functions into a common framework. TR-069 uses common transport mechanisms (HTTP
and HTTPS) for communication between CPE and ACS (Auto Configuration Servers). The HTTP(S)
messages contain XML-RPC methods defined in the standard for configuration and management of the
CPE.
2.11.1 RPC Methods
The following table provides a description of RPC methods supported by IP phones.
RPC Method
Description
GetRPCMethods
Used for discovering supported methods by CPE.
PhoneParameterValues
Used for modifying the value of one or more CPE parameters.
GetParameterValues
Used for obtaining the value of one or more CPE parameters.
etParameterNames
Used for discovering the parameters accessible on a specific CPE.
GetParameterAttributes
Used for reading the attributes associated with one or more CPE
parameters.
PhoneParameterAttributes
Used for modifying attributes associated with one or more CPE parameters.
Reboot
Used for rebooting CPE.
Used for downloading a file from the server.
Download
Upload
Supported file types:
•
•
Firmware Image
Configuration File
Used for uploading a file to the server.
Supported file types:
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•
•
Configuration File
Log File
ScheduleInform
Used for requesting the CPE to schedule information.
FactoryReset
Used for resetting to factory.
TransferComplete
This method informs the ACS of the completion (either successful or
unsuccessful) of a file transfer initiated by an earlier Download or Upload
method call.
AddObject
Use for adding a new instance of an object defined on the CPE.
DeleteObject
Use for removing a specific instance of an object.
2.11.2 TR069 Configuration
The following table lists the parameters you can use to configure TR069.
Parameter
DeviceTr069Enable
Description
It enables or disables the TR069 feature.
Permitted
Values
false - disable
Default
true
Web UI
Provision → TR069 → Enable TR069
Parameter
DeviceTr069ThirdPartyAcsUrl
Description
It configures third party ACS server URL.
Permitted
Values
URL within 511 characters
Default
Blank
Web UI
Provision → TR069 → ACS URL
Parameter
DeviceTr069AcsUsername
Description
It configures ACS account username.
Permitted
Values
String within 128 characters
Default
easycwmp
Web UI
Provision → TR069 → ACS Username
Parameter
DeviceTr069AcsPwd
Description
It configures ACS account password.
Permitted
Values
String within 64 characters
Default
easycwmp
Web UI
Provision → TR069 → ACS Password
Parameter
DeviceTr069AcsPeriodicEnable
Description
It enables ACS Periodic informing.
config.xml
true - enable
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Permitted
Values
true - enable
Default
false
Web UI
Provision → TR069 → ACS Periodic Enable
Parameter
DeviceTr069AcsPeriodicInterval
Description
It configures ACS Periodic Interval inform timer.
Permitted
Values
Integer
Default
1000
Web UI
Provision → TR069 → ACS Periodic Interval
Parameter
DeviceTr069AcsConnectionUsername
Description
It configures client account username.
Permitted
Values
String within 128 characters
Default
easycwmp
Web UI
Provision → TR069 → ACS Connection Username
Parameter
DeviceTr069AcsConnectionPwd
Description
It configures client account password.
Permitted
Values
String within 64 characters
Default
easycwmp
Web UI
Provision → TR069 → ACS Connection Password
Parameter
DeviceTr069StunEnable
Description
It enables https STUN function.
Permitted
Values
true - enable
Default
true
Web UI
Provision → STUN → STUN Enable
Parameter
DeviceTr069StunServerAddress
Description
It configures STUN server address.
Permitted
Values
IP address or domain name
Default
stun.l.google.com
Web UI
Provision → STUN → STUN Server Address
Parameter
DeviceTr069StunServerPort
Description
It configures STUN server port.
false - disable
config.xml
config.xml
config.xml
config.xml
false - disable
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Permitted
Values
Integer from 1024 to 65535
Default
19302
Web UI
Provision → STUN → STUN Server Port
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3. Phone Provisioning
This chapter provides basic instructions for setting up your IP phones with a provisioning server.
The M3/M5/M7/M8 phones support the download of configuration files and binary files using TFTP, HTTP
and HTTPS protocols.
3.1 Web User Interface
You can configure IP phones via web user interface, a web-based interface that is especially useful for
remote configuration.
Because features and configurations vary by phone models and firmware versions, options available on
each page of the web user interface can vary as well. Note that the features configured via web user
interface are limited. Therefore, you can use the web user interface in conjunction with a central provisioning
method and phone user interface.
When configuring IP phones via web user interface, you are required to enter a user name and password for
access.
The default username/password is admin/123456.
3.1.1 Accessing the Web User Interface
Procedures:
•
•
•
•
Step 1: Find the ALE Myriad Series phone’s IP address. Press the OK key when the phone is idle.
Step 2: Enter the IP address in the address bar of a web browser on your PC.
For example, for IPv4: https://192.168.0.10; for IPv6: https://[2005:1:1:1:215:65ff:fe64:6e0a]
Step 3: Enter the user name and password.
Step 4: Click Login.
3.1.2 Navigating the Web User Interface
When you log into the web user interface successfully, the phone status is displayed on the first page of the
web user interface. You can click the navigation bar to customize or click Log Out to log out of the web user
interface.
The following shows an example of navigating to Setting → General:
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3.1.3 Web Server Type Configuration
The ALE Myriad Series phones support both HTTP and HTTPS protocols when accessing the web user
interface. You can configure the web server type. Web server type determines the protocol used for
accessing the web user interface. If you disable access to web user interface using the HTTP/HTTPS
protocol, both you and the user cannot access the web user interface.
The following table lists the parameters you can use to configure web server type.
Parameter
DeviceNetworkHttpEnable
config.xml
Description
It enables or disables the http protocol to access the web interface.
Permitted
Values
false - disable
Default
true
Web UI
Network → Web Server
Phone UI
Menu → Advanced Setting (default password: 123456) → Network →Web Server
Parameter
DeviceNetworkHttpPort
Description
It configures the http port to access the web interface.
Permitted
Values
1~65535
Default
80
Web UI
Network → Web Server
Phone UI
Menu → Advanced Setting (default password: 123456) → Network → Web Server
Parameter
DeviceNetworkHttpsEnable
Description
It enables or disables the https protocol to access the web interface.
true - enable
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Permitted
Values
false - disable
Default
true
Web UI
Network → Web Server
Phone UI
Menu → Advanced Setting (default password: 123456) → Network → Web Server
Parameter
DeviceNetworkHttpsPort
Description
It configures the http port to access the web interface.
Permitted
Values
1~65535
Default
443
Web UI
Network → Web Server
Phone UI
Menu → Advanced Setting (default password: 123456) → Network → Web Server
Parameter
DeviceNetworkHttpsDefaultEnable
Description
It enables or disables access to the web user interface of the IP phone using the HTTPS
protocol by default.
true - enable
Permitted
Values
false - disable
Default
true
config.xml
config.xml
true - enable
3.2 Phone User Interface
Phone user interface makes configurations available to users and administrators; but the
Advanced/Advanced Settings option is only available to administrators and requires an administrator
password (default: 123456).
3.3 Configuration Files
The ALE Myriad Series phones support three configuration template files: Common config file, MACOriented config file and Device config file.
3.3.1 Common Config File
Common CFG file, named config.xml, contains parameters that affect the basic features of the IP phone,
such as SettingLanguage and volume. It will be effective for all IP phones. The common Config file has a
fixed name for each phone model.
3.3.2 MAC-Oriented Config File
MAC-Oriented CFG file is named after the MAC address of the IP phone. For example, if the MAC address
of an IP phone is 3C28A6200088, the name of MAC-Oriented CFG file is config. 3C28A6200088.xml.
It contains parameters unique to a specific phone, such as account registration. It will only be effective for a
MAC-specific IP phone.
3.3.3 Device Config File
Device Config file is named after the device model of the IP phone. For example, if the device model of an IP
phone is M7, the name of Device CFG file is config.M7.xml.
It contains common parameters that affect the same model IP phones. The Device CFG file has a fixed
name for each phone model.
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3.4 EDS (Easy Deployment Server)
EDS (Easy Deployment Server) is a server which provides the information for ALE SIP devices to connect to
the provisioning server. It is a redirect provisioning server and has a web-based interface for the user to
manage such information. Please find the EDS user manual by accessing https://aledevice.com for more
information.
3.5 Provisioning Methods
The ALE Myriad Series phones provide two ways to provision your phones:
•
•
Manual Provisioning: provisioning via the local phone user interface or web user interface.
Central Provisioning: provisioning through configuration files stored in a central provisioning server.
Key factor for choosing which method is used depends on how many phones need to be deployed and what
features and settings need to be configured. Manual provisioning on the web or phone user interface does
not contain all the phone settings available for the centralized method. You can use the web user interface
method in conjunction with a central provisioning method and phone user interface method. We recommend
using centralized provisioning as your primary provisioning method when provisioning multiple phones.
3.6 Auto Provisioning Process
3.6.1 Auto Provisioning Process
The auto provisioning process will be executed after finishing the initialization. After the phone boots up, it will
request configuration files through the acquired URL in sequence. The sequence of auto provisioning
execution is DHCP → PNP → Local → EDS → RDDS. At any of the five steps, once the phone can download
the configuration files successfully, the phone will exit auto provisioning process.
Note: If the phone downloads a configuration file in wrong format during the auto provisioning process, parsing
fails, and the phone will continue auto provisioning process.
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Flow Chart
3.6.2 Relative Path of Configuration File
The following table lists the parameters which you can use for configuring the customized configuration file.
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Parameter
DeviceProvisionFileFirst
Description
It configures the first requested configuration file.
Permitted
Values
String within 511 characters
Default
config.xml
Parameter
DeviceProvisionFileSecond
Description
It configures the second requested configuration file.
Permitted
Values
config.xml
config. xml
String within 511 characters
Default
config.$model.xml
Parameter
DeviceProvisionFileThird
Description
It configures the third requested configuration file.
config.xml
Permitted
String within 511 characters
Values
Default
config.$mac.xml
When the phone is performing the auto provisioning process via a relative URL, the phone will request the
following three default configuration files in turn.
•
•
•
config.xml
config.$model.xml
config.$mac.xml
If you want to customize the configuration file, you can create some new files by making a copy and
renaming the configuration template file, then save the configuration file and place it on the provisioning
server. The IP phone will request the customized file.
For example, set the DeviceProvisionFileFirst to 1.xml, set the DeviceProvisionFileSecond to 2.xml, and
set the DeviceProvisionFileThird to 3.xml, the phone will request the following three configuration files in
turn.
•
•
•
1.xml
2.xml
3.xml
Note: The ALE Myriad Series phones only support the xml format config file.
3.6.3 Timeout Mechanisms
In the process of auto provisioning, there are two kinds of timeout mechanisms for some abnormal
scenarios. It provides a clearer definition of some behaviors of the phone when there are network issues and
can also improve the efficiency of the auto provisioning process.
The following table lists the parameters you can use to configure the settings of timeout in auto provisioning
process.
Parameter
DeviceNetworkConnectExpiredTime
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It configures the timeout interval (in seconds) to transfer a file for HTTP/HTTPS connection.
Description
Permitted
Values
Note: When the HTTP/HTTPS connection cannot be successfully established within the
configured time, the phone will exit the current auto provisioning process and perform the
next one.
Integer from 1 to 20
Default
10
Parameter
DeviceProvisionAttemptExpiredTime
config.xml
It configures the timeout interval (in seconds) to transfer a file via auto provisioning.
Description
Permitted
Values
Default
Note: When the phone cannot complete the downloading of configuration file within the
configured time, it will exist the current auto provisioning process and execute the next one.
Integer from 1 to 300
20
3.6.4 Multistage Request Mechanism
To deal with the issue (e.g. the phone may loop indefinitely to perform the auto provisioning process) caused
by the parameter DeviceProvisionServerUrl in the configuration file, a new parameter
DeviceProvisionImmediateUpdateTimes has been added.
When the parameter DeviceProvisionImmediateUpdateTimes is set to default value :0, the phone, after
getting the configuration file, will not execute the auto provisioning process for the acquired URL, but will
save the new URL to replace the old one.
When the parameter DeviceProvisionImmediateUpdateTimes is not default value 0 but value 2, after
getting the configuration file which includes auto provisioning url1 (file1), the phone will request the auto
provisioning url1 to download file1 which includes auto provisioning url2 (file2). After the phone requests the
auto provisioning url2 to download the file2 which includes auto provisioning url3 (file3) successfully, the
phone will finally request the auto provisioning url3 to download the file3 which includes auto provisioning
url4 (file4). At this time, the auto provisioning request reached 3 (n+1) times, so the phone will exit the auto
provisioning process and save the auto provisioning url4 to replace auto provisioning url3.
During the whole multistage request process, if the new acquired URL is the same as one of the records in
the list, for example, URL 2 is same as URL1, the device will exit the auto provisioning process directly after
getting the file2.
The following table lists the parameter you can use to configure the settings for multistage request
mechanism.
Parameter
DeviceProvisionImmediateUpdateTimes
Description
It configures the times of auto provisioning the phone executes if the phone gets the new
auto provisioning URL.
Permitted
Values
Default
config.xml
Integer from 0 to 20
0
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3.6.5 Restoring Default Value
The Myriad phones support restoring the parameters to default values via auto provisioning. When you want
to restore several parameters to default values, you do not need to factory reset the phone. Instead, you just
need to modify the parameters in the configuration file as following format:
Original:
<setting id="FeatureDndEnable" value="true" />
Change:
<setting id="FeatureDndEnable" define="default" />
After the phone downloads the configuration file, the parameter of FeatureDndEnable will be changed to
default value.
3.7 Keeping User’s Personalized Settings after Auto Provisioning
Generally, the system administrators deploy phones in batches and timely maintain company phones via
auto provisioning, however, there are some users would like to keep personalized settings after auto
provisioning.
The following table lists the parameters you can configure to keep user's personalized settings.
Parameter
DeviceProvisionUserConfigProtectEnable
config.xml
It enables or disables the IP phone to keep user’s personalized settings after auto
provisioning.
Description
If enabled, the <MAC>-local.xml file will be generated automatically and personalized
settings configured via the web or phone user interface will be kept after auto
provisioning.
Permitted
Values
false - disable
Default
false
Parameter
DeviceProvisionUserConfigSyncEnable
Description
true - enable
config.xml
It enables or disables the IP phone to upload the <MAC>-local.xml file to the server each
time the file is updated, and to download the <MAC>-local.xml file from the server during
auto provisioning.
Note: It works only if “DeviceProvisionUserConfigProtectEnable” is set to true (Enabled).
The upload/download path is configured by the parameter
“DeviceProvisionUserConfigSyncPath”.
Permitted
Values
false - disable
Default
false
Parameter
DeviceProvisionUserConfigSyncPath
Description
It configures the URL for uploading/downloading the <MAC>-local.xml file.
Note: It works only if “DeviceProvisionUserConfigSyncEnable” is set to true (Enabled).
Permitted
Values
URL within 511 characters
Default
Blank
true - enable
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Parameter
DeviceProvisionUserConfigUploadMethod
Description
It configures the way the IP phone uploads the <MAC>-local.xml file to the server (for
HTTP/HTTPS server only).
Permitted
Values
0 - PUT
Default
1
config.xml
1 - POST
3.8 Supported Provisioning Server Discovery Methods
After the phone has established network connection, a provisioning server address should be obtained for
configuration settings.
The IP phone supports the following methods to discover the provisioning server address:
PnP: PnP feature allows IP phones to discover the provisioning server address by broadcasting the PnP
SUBSCRIBE message during startup.
DHCP: DHCP option can be used to provide the address or URL of the provisioning server to IP phones.
When the IP phone requests an IP address using the DHCP protocol, the response may contain option 66
(for IPv4)/option 59 (for IPv6) or the custom option (if configured) that contains the provisioning server
address.
Static: You can manually configure the server address via phone user interface or web user interface.
3.8.1 PnP Provisioning Configuration
The following table lists the parameter you can use to configure PnP provisioning.
Parameter
DeviceProvisionPnPEnable
Description
It enables or disable PNP function.
Permitted
Values
false - disable
Default
true
Web UI
Provision → Auto Provision
config.xml
true - enable
3.8.2 DHCP Provisioning Configuration
You can choose IPv4 or IPv6 custom DHCP option according to your network environment. The IPv4 or IPv6
custom DHCP option must be in accordance with the one defined in the DHCP server.
The following table lists the parameters you can use to configure DHCP provisioning.
Parameter
DeviceProvisionDHCPEnable
config.xml
Description
It enables or disable DHCP option for acquiring auto provisioning server URL.
Permitted
Values
false - disable
Default
true
Web UI
Provision → Auto Provision
true - enable
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Parameter
DeviceProvisionDHCPCustomOption
config.xml
Description
It configures the IPv4 custom DHCP option for requesting provisioning server address.
Permitted
Values
Integer from 128-254
Default
Blank
Web UI
Provision → Auto Provision
Parameter
DeviceProvisionDHCPCustomOptionIPv6
Description
It configures the IPv6 custom DHCP option for requesting provisioning server address.
Permitted
Values
Integer from 135-65535, except 143
Default
Blank
Web UI
Provision → Auto Provision
Multiple options are separated by ”;”.
config.xml
Multiple options are separated by ”;”.
3.8.3 Static Provisioning Configuration
Users can manually configure the server address via phone user interface or web user interface.
•
Configure the auto provisioning URL on phone user interface by path: Menu → Advanced Setting
(default password: 123456) → Auto Provision
•
Configure the auto provisioning URL via the Web UI path: Provision → Auto Provision
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•
Configure the auto provisioning URL by parameters.
The following table lists the parameters you can use to configure Static provisioning.
Parameter
DeviceProvisionServerUrl
Description
It configures the DM URL.
Permitted
Values
Strings
Default
Blank
Web UI
Provision → Auto Provision
Phone UI
Menu → Advanced Setting (default password: 123456) → Auto Provision
Parameter
DeviceProvisionBackupServerUrl
Description
It configures the DM backup URL.
Permitted
Values
Strings
Default
Blank
Web UI
Provision → Auto Provision
Phone UI
Menu → Advanced Setting (default password: 123456) → Auto Provision
Parameter
DeviceProvisionServerUsername
Description
It configures the username used for http authentication.
Permitted
Values
Strings
Default
Blank
Web UI
Provision → Auto Provision
Phone UI
Menu → Advanced Setting (default password: 123456) → Auto Provision
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Parameter
DeviceProvisionServerPassword
config.xml
Description
It configures the password used for http authentication.
Permitted
Values
Strings
Default
Blank
Web UI
Provision → Auto Provision
Phone UI
Menu → Advanced Setting (default password: 123456) → Auto Provision
3.8.4 Provisioning Polling Configuration
Users can configure the polling time so that the phone can download the configuration file periodically once
the time reached. Furthermore, the IP phone also allow users to define the phone downloading the
configuration files weekly.
•
Configure the polling time via the Web UI path: Provision → Auto Provision. The default value of
interval time is 86400 seconds.
•
Configure the auto provisioning polling settings by parameters.
The following table lists the parameters you can use to configure polling mechanism.
Parameter
DeviceProvisionPollingByIntervalEnable
Description
It enables or disables configuration file polling periodly.
Permitted
Values
false - disable
config.xml
true - enable
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Default
false
Web UI
Provision → Auto Provision
Parameter
DeviceProvisionPollingInterval
Description
It configures update process polling period. The unit is second.
Permitted
Values
Numeric [60 – 86400]
Default
86400
Web UI
Provision → Auto Provision
Parameter
DeviceProvisionPollingByWeekdaysEnable
Description
It enables or disables polling weekly.
Permitted
Values
false - disable
Default
false
Phone UI
Menu → Advanced Setting (default password: 123456) → Auto Provision
Parameter
DeviceProvisionPollingBeginTime
Description
It configures polling begin time.
Permitted
Values
Time from 00:00 to 23:59
Default
02:00
Web UI
Provision → Auto Provision
Parameter
DeviceProvisionPollingEndTime
Description
It configures polling end time.
Permitted
Values
Time from 00:00 to 23:59
Default
06:00
Web UI
Provision → Auto Provision
Parameter
DeviceProvisionPollingDayofWeek
Description
config.xml
config.xml
true - enable
config.xml
config.xml
config.xml
It configures polling day of week.
Note: It works only if the value of “DeviceProvisionPollingByWeekdaysEnable” is true.
0,1,2,3,4,5,6 or a combination of these digits
0 - Sunday
1 - Monday
Permitted
Values
2 - Tuesday
3 - Wednesday
4 - Thursday
5 - Friday
6 - Saturday
Default
0123456
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Web UI
Provision → Auto Provision
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4. Firmware Upgrade
There are three methods of firmware upgrade:
•
•
•
Manually, from the local system for a single phone via web user interface.
Automatically, from the provisioning server for a batch of phones.
USB upgrade
4.1 Firmware
You can download the latest firmware online: https://www.aledevice.com/site/download
The M3/M5/M7/M8 DeskPhones share the same firmware. There are two files including in the package.
bin9000N is used for bootloader module upgrading. sip9000N is used for SIP module upgrading.
Generally, the two files should be uploaded to the phone at the same time for upgrading.
4.2 Firmware Upgrade Configuration
4.2.1 Firmware Upgrade from Provisioning Server with Configuration File
The following table lists the parameter you can use to upgrade firmware.
Parameter
DeviceFirmwareUpgradeUrl
Description
It configures the access URL of the firmware file.
Permitted
Values
URL within 511 characters
Default
Blank
config.xml
4.2.2 Firmware Upgrade via Web User Interface
Before upgrading firmware, you need to know the following:
•
•
Do not close and refresh the browser when the IP phone is upgrading firmware.
Do not unplug the network cables and power cables when the IP phone is upgrading firmware.
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4.3 Firmware Upgrade via USB disk
Procedures:
•
•
•
Step 1: Prepare a USB disk in FAT32 format.
Step 2: Create a folder and name it “upgrade”.
Step 3: Put the firmware binary files into upgrade folder.
•
•
•
Step 4: Plug USB disk into the phone’s USB port when the phone is powered off.
Step 5: Power on the phone.
Step 6: During step 1 of initialization process, pressing “4”+”7”+”8”+”*” keys at the same time.
Release all keys until all the LEDs are lighting on.
Step 7: Phone will reboot and start upgrading process.
•
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5. Security Features
This chapter provides information about configuring the security features of the phone.
5.1 User and Administrator Identification
By default, some menu options are protected by different privilege levels: user and administrator. You can
also customize the access permission for the web user interface and phone user interface.
The ALE Myriad Series phones support access levels of admin, var and user.
When logging into the web user interface or accessing advanced settings on the phone, as an administrator,
you need an administrator password, then you will be able to access various menu options. The default
username and password for administrator is “admin/123456”. The default username and password for user
is “user/user”. Both “administrator” and “user” can log into the web user interface, and administrator will see
all the user options. The default username and password for the user is “user”.
For security reasons, you’d better change the default user or administrator password. Since advanced menu
options are strictly used by the administrator, users can configure them only if they have administrator
privileges.
5.1.1 User and Administrator Identification Configuration
The following table lists the parameters you can use to configure the user and administrator identification.
Parameter
DeviceSecurityUserName
Description
It configures the user name of the user.
Permitted
Values
String within 32 characters
Default
user
Parameter
DeviceSecurityVarName
Description
It configures the user name of the var.
Permitted
Values
String within 32 characters
Default
var
Parameter
DeviceSecurityAdminName
Description
It configures the user name of the admin.
Permitted
Values
String within 32 characters
Default
admin
Parameter
DeviceSecurityUserPwd
Description
It configures the password of the user
Permitted
Values
String of 3 to 32 characters
Default
user
Parameter
DeviceSecurityVarPwd
Description
It configures the password of the var
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45
Permitted
Values
String of 3 to 32 characters
Default
var
Parameter
DeviceSecurityAdminPwd
Description
It configures the password of the admin.
Permitted
Values
String of 4 to 32 characters
Default
Blank
Web UI
Maintenance → Change Password
Phone UI
Menu → Advanced Setting (default password: 123456) → Change Password
config.xml
5.1.2 User Access Level Configuration
The following table lists the parameters you can use to configure the user access level.
Parameter
DeviceUserAccessPermissionEnable
config.xml
Description
It enables or disables the 3-level access permissions (admin, var, user).
Permitted
Values
false - disable
true - enable
Default
false
Parameter
DeviceUserAccessPermissionUrl
Description
It configures the access URL of the file, which defines 3-level access permissions.
Permitted
Values
URL within 512 characters
Default
Blank
Parameter
DeviceDefaultAccessLevel
Description
It configures the default access level to access the phone user interface.
Note: It works only if “DeviceUserAccessPermissionEnable” is set to true (Enabled).
Permitted
Values
0 - user
1 - var
2 - admin
Default
0
config.xml
config.xml
5.1.3 Access Permissions Specification
Access permissions of all configuration items available on phones’ web user interface and phone user
interface can be defined in a fixed UserAccessPermission.xml file.
Each configuration item in the file is formatted as:
ItemName = X1X2
The valid values of X1, X2 include 0, 1, 2 and 3.
X1 is used for specifying the access level. The access levels: 2 = admin, 1 = var, 0 = user, 3 = none.
X2 is used for defining the access permission. 2 means the configuration item is read-only for X1 and higher
access levels, the highest is always writable. 1 means the configuration item is read- only for X1 access level
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and writable for higher access levels. 0 means the configuration item is writable for X1 and higher access
levels. 3 means the configuration item is read-only for X1 and higher access levels.
The following table lists the possible values of X1X2 and the configuration results with different access
levels: (W: writable; R: read only; N: hidden)
Value
admin
var
user
0
WR
WR
WR
1
WR
WR
N
2
WR
N
N
3
N
N
N
00
WR
WR
WR
01
WR
WR
R
02
WR
R
R
03
R
R
R
10
WR
WR
N
11
WR
WR
N
12
WR
R
N
13
R
R
N
20
WR
N
N
21
WR
N
N
22
WR
N
N
23
R
N
N
30/31/32/33
N
N
N
Note: The phone user interface currently does not support read-only (R), only writable-read (WR) or hidden
(N).
Customizing UserAccessPermission.xml
You can contact you interface person of Alcatel-Lucent Enterprise for the template file
“UserAccessPermission.xml”.
Web User Interface
The following parameters show the configuration for the web user interface in the UserAccessPermission.xml
file for reference.
Note: If you change the web user interface permission parameters, the IP phone will reboot to make the
changes took effect.
Example: Configuration items in the UserAccessPermission.xml for navigation bar settings of the Features
for web user interface:
<?xml version="1.0" encoding="UTF-8" ?>
<settings>
<setting id="WBMFeatureGeneral" value="0" override="true"/>
<setting id="WBMFeatureForward" value="0" override="true"/>
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<setting id="WBMFeatureDnd" value="0" override="true"/>
<setting id="WBMFeatureIntercom" value="0" override="true"/>
<setting id="WBMFeatureMulticast" value="1" override="true"/>
<setting id="WBMFeatureHotLine" value="1" override="true"/>
<setting id="WBMFeatureTransfer" value="1" override="true"/>
<setting id="WBMFeatureAcd" value="2" override="true"/>
<setting id="WBMFeatureSip" value="2" override="true"/>
<setting id="WBMFeatureRemoteControl" value="2" override="true"/>
<setting id="WBMFeatureActionUrl" value="2" override="true"/>
</settings>
Based on the above configuration of access level:
When logging in the web user interface with user access level, the web user interface will be displayed as
follows:
When logging in the web user interface with var access level, the web user interface will be displayed as
follows:
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When logging in the web user interface with admin access level, the web user interface will be displayed as
follows:
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Phone User Interface
The following shows configuration parameters for the phone user interface in the UserAccessPermission.xml
file for reference.
Note: The phone user interface currently does not support read-only (R), only writable-read (WR) or hidden
(N).
Example: Configuration items in the UserAccessPermission.xml for call forward menu and its submenu
settings for phone user interface:
<?xml version="1.0" encoding="UTF-8" ?>
<settings>
<setting id="MMIFeatureForward" value="0" override="true"/>
<setting id="MMIFeatureAlwaysForward" value="0" override="true"/>
<setting id="MMIFeatureBusyForward" value="1" override="true"/>
<setting id="MMIFeatureNoAnswerForward" value="2" override="true"/>
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</settings>
According to the above configuration of access level:
When logging in the phone user interface with user access level, the access permission of each submenu is
displayed as follows:
Busy forward submenu and no answer forward submenu are hidden for user access level.
When logging in the phone user interface with var access level, the access permission of each submenu is
displayed as follows:
No answer forward submenu is hidden for var access level.
When logging in the phone user interface with admin access level, the access permission of each submenu
is displayed as follows:
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5.1.4 Logging in the Web/Phone User Interface with Different Access Levels
When the user access level is enabled, you can log in the web/phone user interface with different access
levels.
To login in the web user interface with different access levels:
1. Enter the IP address in the address bar of the web browser on your PC and then press the Enter
key.
2. Enter the user name (admin/var/user) and password (admin/var/user) in the login page.
3. Click Login to log in.
When logging in with different access levels, you will have corresponding permissions of the web user
interface.
To login in the phone user interface with different access levels:
1. Press Menu → User Mode
2. Press the left or right navigation button, or the Switch soft key to select the desired access level in
the User Type field.
3. Enter the password in the Password field.
4. Press the Save soft key to accept the change.
You will have corresponding permissions of the phone user interface when logging in with different access
levels.
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5.2 Auto Logout
Auto logout time (default 5 minutes) defines the time interval of logging out the web user interface
automatically when you do not perform any action on web user interface. Once logged out, you must re-enter
username and password for web access authentication, and then log in again.
5.3 Phone Lock
You can lock the IP phone to prevent it from unauthorized use. Once the IP phone is locked, you must enter
the password to unlock it. The default password is “0000”.
You can set waiting time interval for locking the phone automatically.
Note: Once the phone is locked, the user can input the password “0000” to unlock the phone.
But if the default password is changed and lost, the user can reset the parameter “SettingPhoneUnlockPwd”
in the configuration file over auto provisioning.
5.3.1 Operation Behaviors on Locked Phone
When the phone is locked, you can only initiate an emergency call.
The following table lists the parameter you can use to configure the emergency number.
Parameter
SettingEmergencyNumber
Description
It configures the emergency phone numbers when screen is locked.
Permitted
Values
Numeric
Default
112,911,110
Web UI
Setting → Phone Lock → Emergency Call
config.xml
5.3.2 Phone Lock Configuration
The following table lists the parameters you can use to configure the phone lock.
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Parameter
SettingPhoneAutoLockEnable
Description
It enables or disables the phone lock feature.
Permitted
Values
false - disable
true - enable
Default
false
Web UI
Setting → Phone Lock → Automatic Lock
Phone UI
Menu → Basic Setting → Phone Lock
Parameter
SettingPhoneAutoLockTimeout
Description
It configures screen saver timeout.
Permitted
Values
Numeric [60,18000]
Default
300
Web UI
Setting → Phone Lock → Automatic Lock Time
Phone UI
Basic Setting → Display → Screen Saver → Wait Time
Parameter
SettingPhoneUnlockPwd
Description
It configures screen lock password.
Permitted
Values
Integer
Default
0000
Web UI
Setting → Phone Lock → Unlock Password
config.xml
config.xml
config.xml
5.4 Transport Layer Security (TLS)
TLS is a commonly used protocol for providing communications privacy and managing the message
transmission security, allowing IP phones to communicate with other remote parties and connect to the
HTTPS URL for provisioning in a way that is designed to prevent eavesdropping and tampering.
The ALE Myriad Series phones support TLS versions 1.0, 1.1 and 1.2. When TLS is enabled for an account,
the SIP message of this account will be encrypted.
5.4.1 Supported Cipher Suites
A cipher suite is a named combination of authentication, encryption, and message authentication code
(MAC) algorithms used to negotiate the security settings for network connection using the TLS/SSL network
protocol.
The ALE Myriad Series phones support the following cipher suites:
•
•
•
•
•
•
•
•
•
DHE-RSA-AES256-SHA
DHE-DSS-AES256-SHA
AES256-SHA
EDH-RSA-DES-CBC3-SHA
EDH-DSS-DES-CBC3-SHA
DES-CBC3-SHA
DES-CBC3-MD5
DHE-RSA-AES128-SHA
DHE-DSS-AES128-SHA
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•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
AES128-SHA
RC2-CBC-MD5
IDEA-CBC-SHA
DHE-DSS-RC4-SHA
RC4-SHA
RC4-MD5
RC4-64-MD5
EXP1024-DHE-DSS-DES-CBC-SHA
EXP1024-DES-CBC-SHA
EDH-RSA-DES-CBC-SHA
EDH-DSS-DES-CBC-SHA
DES-CBC-SHA
DES-CBC-MD5
EXP1024-DHE-DSS-RC4-SHA
EXP1024-RC4-SHA
EXP1024-RC4-MD5
EXP-EDH-RSA-DES-CBC-SHA
EXP-EDH-DSS-DES-CBC-SHA
EXP-DES-CBC-SHA
EXP-RC2-CBC-MD5
EXP-RC4-MD5
ECDHE
5.4.2 Supported Trusted and Server Certificates
The IP phone can serve as a TLS client or a TLS server. The phone supports the dual-authentication
method. These are also known as CA and device certificates.
The TLS requires the following security certificates to perform the TLS handshake:
•
•
•
•
Trusted Certificate: When the IP phone requests a TLS connection with a server, the IP phone
should verify the certificate sent by the server to decide whether it is trusted based on the trusted
certificates list. The IP phone has 58 built-in trusted certificates. You can upload 10 custom
certificates at most. The format of the trusted certificate files must be *.pem,*.cer,*.crt and *.der and
the maximum file size is 5MB.
Server Certificate: When clients request a TLS connection with the IP phone, the IP phone sends the
server certificate to the clients for authentication. The IP phone has two types of built-in server
certificates: a unique server certificate and a custom server certificate. You can only upload one
server certificate to the IP phone. The old server certificate will be overridden by the new one. The
format of the server certificate files must be *.p12 and *.pfx and the maximum file size is 5MB.
A unique server certificate: It is unique to an IP phone (based on the MAC address) and issued by
the ALE Certificate Authority (CA).
A custom server certificate: Users can upload the custom certificate for authentication.
The IP phone can authenticate the server certificate based on the trusted certificates list. The trusted
certificates list and the server certificates list contain the default and custom certificates.
Common Name Validation feature enables the IP phone to mandatorily validate the common name of the
certificate sent by the connecting server. The Security verification rules are compliant with RFC 2818.
The ALE Myriad Series phones trust the following CAs by default:
•
•
•
entrust_g2_ca.pem
CybertrustPublicSureServerSVCA.pem
SFSRootCAG2.pem
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•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
GeoTrust_Primary_CA_G2_ECC.pem
AddTrustExternalCARoot.pem
comodosslca.pem
DigiCertHighAssuranceEVRootCA.pem
GeoTrust_Global_CA.pem
thawte_Primary_Root_CA.pem
DSTRootCAX3.pem
DigiCert_Global_Root_CA.pem
letsencryptauthorityx2.pem
isrgrootx1.pem
SVRSecureG3.pem
GeoTrust_Primary_CA.pem
Root_R2.pem
sfroot_g2.pem
TCTrustCenterClass3CAII.pem
Root_R1.pem
TCTrustCenterClass4CAII.pem
DigiCertGlobalRootG2.pem
Thawte_Personal_Freemail_CA.pem
BaltimoreCyberTrustRoot.pem
entrust_ev_ca.pem
Thawte_Server_CA.pem
AmazonRootCA2.pem
DigiCertTrustedRootG4.pem
VeriSign_Class_3_Public_Primary_Certification_Authority_G4.pem
DigiCertAssuredIDRootG3.pem
DigiCert_SHA2_Secure_Server_CA.pem
StartComCertificationAuthorityG2.pem
GeoTrust_Universal_CA2.pem
AmazonRootCA3.pem
comodorsadomainvalidationsecureserverca.pem
Thawte_Premium_Server_CA.pem
DigiCertAssuredIDRootG2.pem
TCTrustCenterClass2CAII.pem
GeoTrust_Universal_CA.pem
StartComCertificationAuthority.pem
entrust_2048_ca.pem
DigiCertAssuredIDRootCA.pem
VeriSign_Class_3_Public_Primary_Certification_Authority_G5.pem
letsencryptauthorityx1.pem
thawte_Primary_Root_CA_G3_SHA256.pem
VeriSign_Class_4_Public_Primary_Certification_Authority_G3.pem
VeriSign_Universal_Root_Certification_Authority.pem
thawte_Primary_Root_CA_G2_ECC.pem
VeriSign_Class_3_Public_Primary_Certification_Authority_G3.pem
TCTrustCenterUniversalCAI.pem
AmazonRootCA1.pem
comodorsacertificationauthority.pem
VeriSign_Class_2_Public_Primary_Certification_Authority_G3.pem
DigiCertGlobalRootG3.pem
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•
•
•
•
•
AmazonRootCA4.pem
Geotrust_PCA_G3_Root.pem
VerizonPublicSureServerCAG14_SHA2.pem
VeriSign_Class_1_Public_Primary_Certification_Authority_G3.pem
EquifaxSecureGlobaleBusinessCA1.pem
Note: ALE endeavors to maintain a built-in list of the most commonly used CA Certificates. If you are using a
certificate from a commercial Certificate Authority, which is not in the list above, you can send a request to
ALE technical support team, and ALE will evaluate if this certificate could be added into later firmware
release. At this point, you can also upload your specific CA certificate into your phone.
5.4.3 TLS Configuration
The following table lists the parameters you can use to configure TLS.
Parameter
AccountXServer1Transport
Description
It configures the type of transport protocol.
config.xml
0 - UDP
Permitted
Values
1 - TCP
2 - TLS
3 - DNS-NAPTR. If no server port is given, the IP phone performs the DNS NAPTR and
SRV queries for the service type and port.
Default
0
Web UI
Account → Basic → Transport Mode
Parameter
SIPTlsVersion
Description
It configures the TLS version the IP phone uses to authenticate with the server.
config.xml
0 - All
Permitted
Values
1 - TLS1.0
2 - TLS1.2
Default
0
Parameter
SIPTlsPeerVerify
Description
It enables or disables the peer verify for sip server.
Permitted
Values
false - disable
true - enable
Default
false
Web UI
SIP Features → General → SIPs Peer Verify
Parameter
SIPCertificateUrl
Description
It configures the URL to download SIP server certificate.
Default
Blank
Web UI
Maintenance → Certificate Management → Upload Customer Certificate
config.xml
config.xml
5.5 Secure Real-Time Transport Protocol (SRTP)
Secure Real-Time Transport Protocol (SRTP) encrypts the audio streams during VoIP phone calls to avoid
interception and eavesdropping. The parties participating in the call must enable SRTP feature
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simultaneously. When this feature is enabled on both phones, the type of encryption to use for the session is
negotiated between the IP phones. This negotiation process is compliant with RFC 4568.
When you place a call on the enabled SRTP phone, the IP phone sends an INVITE message with the
RTP/RTCP encryption algorithm to the destination phone. As described in RFC 3711, RTP/RTCP streams
may be encrypted using an AES (Advanced Encryption Standard) algorithm.
Example of the RTP encryption algorithm carried in the SDP of the INVITE message:
m=audio 6000 RTP/SAVP 0 8 18 9 101
a=crypto:1 AES_CM_128_HMAC_SHA1_80
inline:NzFlNTUwZDk2OGVlOTc3YzNkYTkwZWVkMTM1YWFj
a=crypto:2 AES_CM_128_HMAC_SHA1_32
inline:NzkyM2FjNzQ2ZDgxYjg0MzQwMGVmMGUxMzdmNWFm
a=crypto:3 F8_128_HMAC_SHA1_80 inline:NDliMWIzZGE1ZTAwZjA5ZGFhNjQ5YmEANTMzYzA0
a=rtpmap:0 PCMU/8000
a=rtpmap:8 PCMA/8000
a=rtpmap:18 G729/8000
a=fmtp:18 annexb=no
a=rtpmap:9 G722/8000
a=fmtp:101 0-15
a=rtpmap:101 telephone-event/8000
a=ptime:20
a=sendrecv
The callee receives the INVITE message with the RTP encryption algorithm, and then answers the call by
responding with a 200 OK message which carries the negotiated RTP encryption algorithm.
Example of the RTP encryption algorithm carried in the SDP of the 200 OK message:
m=audio 6000 RTP/SAVP 0 101
a=rtpmap: 0 PCMU/8000
a=rtpmap:101 telephone-event/8000
a=crypto:1 AES_CM_128_HMAC_SHA1_80 inline:NGY4OGViMDYzZjQzYTNiOTNkOWRiYzRlMjM0Yzcz
a=sendrecv
a=ptime:20
a=fmtp:101 0-15
When SIP-TLS/SRTP is enabled on both IP phones, RTP streams will be encrypted, and a lock icon appears
on the LCD screen of each IP phone after successful negotiation.
The following table lists the parameters you can use to configure the SRTP.
Parameter
SIPGroup1SrtpWorkingMode
Description
It configures whether to use voice encryption service.
config.xml
0 - None
Permitted
Values
1 - Best effort
2 - Strict
3 - 0SRTP
Default
0
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Web UI
Account → Advanced → SRTP Working Mode
5.6 SSH Activation
It is possible to open a secure remote connection through SSH to access the phone for Further operation
test and debug purposes. SSH Connection is disable by default.
The following table lists the parameters you can use to configure the SSH session.
Parameter
DeviceSecuritySshEnable
Description
It enables or disable the SSH session.
Permitted
Values
false - disable
Default
false
Web UI
Maintenance → Security → SSH Activation
config.xml
true - enable
5.7 HTTPS Peer Verification
When the phone downloads the common configuration file from the provisioning server, the IP phone can
enable or disable the authentication of the server certificate based on the trusted certificates list.
The following table lists the parameters you can use to configure the HTTPS peer verification.
Parameter
DeviceSecurityHttpsPeerVerifyEnable
Description
It enables or disable HTTPS peer verification.
Permitted
Values
0 - NO
Default
1
Web UI
Maintenance → Certificate Management → HTTPS Peer Verify
config.xml
1 - YES
5.8 Encrypting and Decrypting Files
Myriad IP phones support downloading encrypted config.xml/config.xml file(s) from http/https server. To
encrypt/decrypt files, you may have to configure an AES key.
The following table lists the parameters you can use to configure the encryption and decryption.
Parameter
DeviceSecurityEncryptionAesKey
Description
It configures the plaintext AES key for encrypting/decrypting the config/config.xml file.
Permitted
Values
string
Default
Blank
Phone UI
Menu → Advanced Setting (default password: 123456) → Auto Provision → AES Key
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6. Directory
The ALE Myriad Series phones provide several types of phone directories.
6.1 Local Directory
The ALE Myriad Series phones maintain a local directory that you can use to store contacts. The local
directory can store up to 1000 contacts and 50 groups.
Contacts and groups can be added manually or imported in batch with a contact file. The ALE Myriad Series
phones support *.xml format contact files.
6.1.1 Local Contact File Customization
You can download local contact template from the phone Web UI.
6.1.1.1 Local Contact File Elements and Attributes
The following table lists the elements and attributes you can use to add groups or contacts in the local
contact file. We recommend you do not edit these elements and attributes.
Elements
Attributes
Group
display_name
Description
Specify the group name.
For example: All Contacts, Blacklist or Friend
display_name
Specify the office number
mobile_number
Specify the mobile number
other_number
Specify the other number
Contact
Specify a registered line for this contact for calling.
line
Valid Values: 1~15/1~8;
The ALE Myriad Series phones support 8
accounts.
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Specify which group the contact adds to.
Built-in group:
group_id_name
All Contacts, External Directory (supported by only
M7)
Custom group:
XXX (for example, Friend)
default_photo
Built-in avatar:
Resource: avatar name
6.1.1.2 Customizing Local Contact File
Procedures:
1. Download a contact template from Web UI.
2. Open the contact template.
3. Add a group by adding <GroupName>Fn</GroupName> to the configuration file. Each starts on a
new line.
For example:
<Contact>
<FirstName>Thierry </FirstName>
<LastName>Agbo</LastName>
<Account>1</Account>
<GroupName>All Contacts</GroupName>
<AvatarSmall>avatar_small_default</AvatarSmall>
<AvatarBig>avatar_large_default</AvatarBig>
<OfficeNumber>8566</OfficeNumber>
<MobileNumber></MobileNumber>
<OtherNumber></OtherNumber>
<HomeNumber></HomeNumber>
<Favorite>False</Favorite>
</Contact>
<Groups>
<Group>
<GroupName>Manager</GroupName>
</Group>
</Groups>
4. Save the changes and upload this file to the phone Web UI or place this file to the provisioning server.
6.1.2 Local Contact File Upload
On the ALE Myriad Series phones, you can upload multiple contacts by a contact file at the same time.
The following table lists the parameters you can use to upload the local contact files and resource.
Parameter
LocalContactUploadUrl
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Description
It configures the access URL of the local contact file (*.xml).
Permitted
Values
URL within 511 characters
Default
Blank
6.1.3 Add Contacts Using a Contact File
The following example shows the configuration for customizing a local contact file.
Customize the contact file “contact.xml” and place the contact file “contact.xml” to the provisioning server
http://192.168.10.25 .
Example:
<setting id="LocalContactUploadUrl" value="http://192.168.10.25/directory.xml" override="true"/>
During auto provisioning, the IP phone connects to the provisioning server “192.168.10.25” and downloads
the local contact file “directory.xml”. You can view the contacts on the phone and specify the avatar for a
contact.
The following images show the added contact Lily wang with the corresponding avatar displayed on the
phone screen:
6.2 Lightweight Directory Access Protocol (LDAP)
LDAP is an application protocol for accessing and maintaining information services for the distributed
directory over an IP network. You can configure the IP phones to interface with a corporate directory server
that supports LDAP version 2 or 3. The following LDAP servers are supported:
•
•
•
•
Microsoft Active Directory
Sun ONE Directory Server
Open LDAP Directory Server
Microsoft Active Directory Application Mode (ADAM)
6.2.1 LDAP Attributes
The following table lists the most common attributes used to configure the LDAP lookup on IP phones.
Abbreviation
Name
Description
gn
givenName
cn
commonName
sn
surname
First name
LDAP attribute is made up from given name
joined to surname.
Last name or family name
dn
distinguishedName
Unique identifier for each entry
dc
dc
Domain component
-
company
Office phone number
-
telephoneNumber
Company or organization name
mobile
mobilephoneNumber
Mobile or cellular phone number
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ipPhone
IPphoneNumber
Home phone number
6.2.2 LDAP Configuration
The following table lists the parameters you can use to configure LDAP.
Parameter
LdapEnable
config.xml
Description
It enables or disables the LDAP feature on the IP phone.
Permitted
Values
false - disable
Default
false
Web UI
Contact Manager → LDAP → LDAP Enable
Parameter
LdapServerUrl
Description
It configures the LDAP Server URL.
Permitted
Values
URL within 511 characters
Default
Blank
Web UI
Contact Manager → LDAP → LDAP Server URL
Parameter
LdapSearchBase
Description
It configures the LDAP base DN used for searching.
Permitted
Values
String within 99 characters
Default
o=Alcatel,o=directoryRoot
Web UI
Contact Manager → LDAP → LDAP Search Base
Parameter
LdapFieldsMapping
Description
It configures LDAP Fields Mapping.
Default
{"firstname":"givenname", "name":"sn",
"officephone":"telephonenumber"}
Permitted
Values
String within 99 characters
Web UI
Contact Manager → LDAP → LDAP Fields Mapping
Parameter
LdapFilter
Description
It configures LDAP searching rules.
Permitted
Values
String within 99 characters
Default
(|(givenName=*%1*)(sn=*%1*))
Web UI
Contact Manager → LDAP → LDAP Filter
Parameter
LdapUserName
true - enable
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Description
This login is used in conjunction with the password, if the LDAP server requires
authentication.
Permitted
Values
String within 99 characters
Default
Blank
Web UI
Contact Manager → LDAP → LDAP User Name
Parameter
LdapPassword
Description
This password is used in conjunction with the LDAP login, if the LDAP server requires
authentication.
Permitted
Values
String within 99 characters
Default
Blank
Web UI
Contact Manager → LDAP → LDAP Password
Parameter
LdapSearchTimeout
Description
It configures the LDAP search timeout.
Permitted
Values
NUMERIC[1,30]
Default
5
Web UI
Contact Manager → LDAP → LDAP Search Timeout(1-30s)
Parameter
LdapConnectionTimeout
Description
It configures the LDAP connection timeout.
Permitted
Values
NUMERIC[1,30]
Default
3
Web UI
Contact Manager → LDAP → LDAP Connection Timeout(1-30s)
Parameter
LdapMaxHits
Description
It configures the maximum matched number of LDAP query.
Permitted
Values
NUMERIC [1,1000]
Default
50
Web UI
Contact Manager → LDAP → LDAP Max Hits(1-1000)
Parameter
LdapCallQueryEnable
Description
It enables or disables LDAP query during call.
Permitted
Values
false - disable
Default
false
Web UI
Contact Manager → LDAP → LDAP Call Query Enable
config.xml
config.xml
config.xml
config.xml
config.xml
true - enable
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6.2.3 LDAP Number
LDAP feature has been optimized and the optimization is aimed at adding softkeys “Detail” and “Option” in
phone MMI and displaying up to 15 numbers for each contact on the server. There are three types of number
attributes for each contact, i.e. Office number, Mobile number and Home number. For each attribute, MMI can
display up to 5 numbers.
The image below shows the display of a LDAP number which has multiple numbers for each attribute.
When adding a contact from LDAP to Local contacts, Blacklists or Favorites, the number can be added to
office, mobile or other options. Press Switch or Left/Right key on the “Add to xxx” page to select numbers.
6.3 External Directory
After a cellphone is paired with a desktop phone via Bluetooth, for the M7 phone, the contacts in cellphone will
be synchronized to desktop phone automatically. For the M8 phone, users could choose synchronizing of
contacts or not. In addition, manual synchronizing of contacts is also supported after a cellphone has been
paired. After synchronizing contacts automatically or manually, all the contacts from the cellphone are grouped
into a special group named “External Directory”.
This feature is supported by the M7/M8 phones.
During pairing with cellphone process, the M7 phone screens will be displayed as follows:
1.
When the deskphone is pairing a cellphone, the cellphone will prompt you whether to enable
contact synchronization rights. If agreed, the desktop phone will synchronize contacts automatically.
If not, the phone won’t synchronize contacts after being paired.
➢
Synchronizing automatically
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➢
2.
Synchronizing manually
Synchronizing is ongoing.
3.
Synchronizing is done.
4.
Special directory group “External Directory” for cellphone.
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5.
Contacts display in group “External Directory”.
During pairing with cellphone process, the M8 phone could accept or reject synchronizing of contacts.
For M8, after pairing process, user can go into the below phone UI to enable or disable synchronizing BT
contacts, select the paired cellphone, press detail, and then enable/disable sync BT contacts.
Menu → Basic Setting → Bluetooth → Paired Bluetooth Device
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6.4 Directory Search Settings
The feature is implemented as follows:
•
•
If the first character is digit, the IP phone will search whether
phoneNumber1/phoneNumber2/phoneNumber3/firstName/lastName contain/start with the entered
character(s).
If the first character is not digit, the IP phone will search whether firstName/lastName contain/start
with the entered character(s).
The following table lists the parameters you can use to configure directory search settings.
Parameter
SettingDirectorySearchType
Description
It configures the search type when searching the contact in Local Directory or Remote
Phone Book.
Permitted
Values
0 - contains
Default
0
config.xml
1 - startwith
6.5 Remote Phone Book
The remote phone book is a centrally maintained phone book, stored on the remote server. Users only need
to configure the access URL of the remote phone book. The IP phone can establish a connection with the
remote server and download the phone book, and then display the remote phone book entries on the phone.
The ALE Myriad Series IP phones support up to 6 remote phone book groups.
The following table lists the parameters you can use to configure remote phone book.
Parameter
RemotePhoneBookEnable
config.xml
Description
It configures whether to enable or disable the remote phone book feature.
Permitted
Values
false - disable
Default
false
Web UI
Contact Manager → Remote Phone Book → RemotePB Enable
Parameter
RemotePhoneBookForceUpdateMode
Description
It configures whether to enable or disable the forced update mode.
Permitted
Values
0 - disable the forced update mode
Default
0
Parameter
RemotePhoneBookPeriodUpdateEnable
Description
It configures whether to enable or disable the periodic update mode.
Permitted
Values
false - disable
Default
false
Web UI
Contact Manager → Remote Phone Book → Periodically Update Enable
true - enable
config.xml
1 - enable the forced update mode
config.xml
true - enable
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Parameter
RemotePhoneBookInterval
Description
It configures the update interval.
Permitted
Values
Numeric [60 – 3600]
Default
3600
Web UI
Contact Manager → Remote Phone Book → Periodically Update Interval (Seconds)
Parameter
RemotePhoneBookXGroupName
Description
It configures the name of the specific group remote phone book. If set, it is displayed on
MMI. X can be 1~6.
Permitted
Values
Strings
Default
Blank
Phone UI
Directory → Remote Directory
Web UI
Contact Manager → Remote Phone Book → Display Name
Parameter
RemotePhoneBookXUrl
Description
config.xml
config.xml
config.xml
It configures the download address of the specific group of remote phone book.
X can be 1~6.
Permitted
Values
Strings
Default
Blank
Web UI
Contact Manager → Remote Phone Book → Remote Phone Book URL
Parameter
RemotePhoneBookXAuthName
Description
It configures the authenticated account of remote phone book.
X can be 1~6.
Permitted
Values
Strings
Default
Blank
Parameter
RemotePhoneBookXAuthPwd
Description
config.xml
config.xml
It configures the authentication password of remote phone book.
X can be 1~6.
Permitted
Values
Strings
Default
Blank
6.6 Contact Backup
The IP phone will automatically upload contact file at regular intervals to the provisioning server or a specific
server. If the contact file exists on the server, it will be overwritten. The IP phone will request to download the
contact.<MAC>.file according to its MAC address from the server during auto provisioning.
The following table lists the parameters you can use to back up the local contacts.
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Parameter
DeviceBackupUploadTime
config.xml
Description
It configures the interval time between uploading a backup file.
Permitted
Values
Numeric [60 - 3600]
Default
3600
Parameter
DeviceBackupUrl
Description
It configures the URL which is used to upload and download the backup file.
Permitted
Values
Strings
Default
Blank
Parameter
DeviceBackupUploadMethod
Description
It configures the way to upload files (post/put).
Permitted
Values
0 - put
Default
0
Parameter
DeviceContactBackupEnable
Description
It configures whether to enable or disable contactBackup.
Permitted
Values
false - disable
Default
false
config.xml
config.xml
1 - post
config.xml
true - enable
6.7 Blacklist
When the user never wants to receive calls from somebody, the phone number can be added into the
blacklist of directory. Then all calls from this phone number which is included in the blacklist will be refused
automatically.
On the phone, go to the directory via path: Menu → Directory → Blacklist, and then press “Add” key to add
one contact in Blacklist.
6.8 Directory List for Directory/Dir Soft Key
Users can access frequently used directory lists by pressing the Directory/Dir soft key when the IP phone is
idle. The lists include Local Directory by default.
You can add the desired lists to directory list using a config file (config.xml) or the Web UI.
The following table lists the parameters you can use to configure directory list.
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Parameter
DirectoryList
config.xml
Description
It configures directory list display contents by pressing the Directory/Dir softkey.
If RemotePhoneBookEnable is false, Remote Phone Book will not be displayed.
If LdapEnable is false, LDAP will not be displayed.
If SettingBluetoothEnable is false, External Directory will not be displayed.
Example:
DirectoryList = 0;1;2, RemotePhoneBookEnable = true, LdapEnable = true.
Local Directory, Remote Phone Book and LDAP will be displayed when pressing the
Directory/Dir soft key.
0 - Local Directory
1 - Remote Phone Book
2 - LDAP
Permitted
Values
3 - Blacklist
4 - Favorites
5 - External Directory
6 - Network Contacts
Default
0
Web UI
Contact Manager → Settings → Directory List
6.9 Favorite Contacts
User can mark local contacts as favorite contacts when this feature enabled. The favorite contacts will be
stored in the Favorites directory and the phone will automatically assign Speed Dial keys for these favorite
contacts.
The following images show three favorite contacts:
In the Favorites directory:
On the idle screen:
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6.9.1 Favorites Configuration
The following table lists the parameters you can use to configure the favorites.
Parameter
DirectoryFavoriteMode
config.xml
Description
It enables or disables generating speed dial key for favorite contact automatically.
Permitted
Values
0 - Not generate speed dial key for favorite contact automatically
Default
0
1 - Generate speed dial key for favorite contact automatically
6.10 History List Display in Web UI
On the Web UI the user can check the call history of the phone via path: Contact Manager→History.
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7. Audio Features
This chapter describes the audio sound quality features and options you can configure for the IP phone.
7.1 Dial Tone
You can configure whether to enable or disable the dialing tone.
7.1.1 Dialing Tone Configuration
The following table lists the parameters you can use to enable or disable the dialing tone.
Parameter
FeatureDialingToneEnable
config.xml
Description
It enables or disables the dialing tone.
Permitted
Values
false - disable
Default
true
Web UI
Features → General → Dialing Tone Enable
true - enable
7.2 Stutter Tone
The phone can play a specific dial tone when it has new/unreaded voice messages received.
Parameter
SettingStutterEnable
config.xml
Description
It enables or disables the stutter tone.
Permitted
Values
false - disable
Default
true
Web UI
Features → General → Stutter Tone Enable
true - enable
7.3 Ring Tones
Ring tones are used to play for internal/external incoming calls. You can select a built-in ring tone for the
phone system or specific account registration. To set the custom ring tones, you need to upload the custom
ring tones to the IP phone in advance.
You can also specify a period of time after which the IP phone will stop ringing if the call is not answered.
7.3.1 Custom Ringtone Limit
Phone Model
Format
Single File Size
M3/M5/M7
Wav, zip
Wav file 200kb, zip file 1.2M
Note
7.3.2 Ringtone Configuration
The following table lists the parameters you can use to configure ringtone.
Parameter
SettingRingInternal
Description
It configures internal call ring melody.
Permitted
Values
String (within 511 Characters)
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Default
Cold River
Web UI
Setting → Ringing → Internal Melody
Phone UI
Basic Setting → Sound → Ringing → Int Melody
Parameter
SettingRingExternal
Description
It configures external call ring melody.
Permitted
Values
String (within 511 Characters)
Default
Cold River
Web UI
Setting → Ringing → External Melody
Phone UI
Basic Setting → Sound → Ringing → Ext Melody
Parameter
SettingRingProgressive
Description
It configures ring progressive (only 0, 2 supported).
Permitted
Values
0 - NoProgressive
Default
0
Web UI
Setting → Ringing → Progressive Ringing
Phone UI
Basic Setting → Sound → Ringing → Ring mode → Progressive Ringing
Parameter
SettingRingSilentEnable
Description
It enables or disables ring silent mode.
Permitted
Values
false - disable
Default
false
Web UI
Setting → Ringing → Silent Mode
Phone UI
Basic Setting → Sound → Ringing → Ring mode → Silent mode
Parameter
SettingRingBeep
Description
It configures ring beep (only support 0, 1, 3).
config.xml
config.xml
1 - NormalProgressive
config.xml
true - enable
config.xml
0 - BeepNone
Permitted
Values
1 - BeepSingle
2 - BeepDouble
3 - BeepTriple
Default
0
Web UI
Setting → Ringing → Beeps Before Ringing
Phone UI
Basic Setting → Sound → Ringing → Beep
Parameter
SettingRingtoneUploadUrl
Description
It configures the URL that phone can download the custom ringtone.
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Permitted
Values
String (within 511 Characters)
Default
Blank
Web UI
Settings → Ringing → Custom Melody
Parameter
SettingRingtoneDelete
Description
It configures the name of the custom ringtone that to be deleted.
Permitted
Values
/all - delete all customized ringtones
Default
Blank
Web UI
Settings → Ringing → Custom Melody
config.xml
Text – delete specific ringtone
7.3.3 Custom Ringtone
This feature allows users to upload and delete the custom ringtone(s) to the phone. Users can upload and
delete customized ringtone(s) through the config file or Web UI for the phone.
•
Upload/Delete custom ringtone(s) by config file
<setting id="SettingRingtoneUploadUrl " value="http://x.x.x.x/xxx.wav" override="true"/>
<setting id="SettingRingtoneDelete" value="" override="true"/>
When uploading ringtone(s) by config file, .wav and .zip file can be supported. To upload a .wav ring file, the
file size should be less than 200kb, and the upper limit is 5 ringtones. The zip file should not exceed 1.2M,
and the phone will ignore the file when the size is more than 1.2M. If there are more than 5 ringtones, the
phone will only save the first 5 ringtones.
When deleting a ringtone by config file you can either enter the ringtone name to delete the customized
ringtone from the phone or enter “/all” to delete all customized ringtones.
•
Upload/Delete custom ringtone(s) through WEB
Login in the phone web interface, go to Settings → Ringing → Custom Melody:
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Buttons “Upload” and “Delete” can be used to upload or delete ringtone(s), only wav file is supported on
WBM, and the upper limit is also 5 ringtones.
7.4 Distinctive Ring Tones
The feature of distinctive ring tones allows certain incoming calls to trigger IP phones to play distinctive ring
tones. The IP phone inspects the INVITE request for an "Alert-Info" header when receiving an incoming call.
If the INVITE request contains an "Alert-Info" header, the IP phone strips out the URL or keyword parameter
and maps it to the appropriate ring tone.
7.4.1 Supported Alert-Info Headers Format
The Desktop phone supports four types of alert-info message header fields: Bellcore-drN, ringtone-N (or
MyMelodyN), and info=info text; x-line-id=0.
Note: If the Alert-Info header contains multiple types of keywords, the IP phone will process the keywords in
the following order: <urn:alert:tone:internal/external> >> ringtone/ MyMelody >> Bellcore-dr >> info=.
When desktop phone receives an INVITE message with Alert-info (Alert-info: internal/external), the phone will
play a preset ringtone.
The following table lists the parameters you can use to configure the ringtone.
Parameter
SettingRingerTextX
Description
It configures internal ringer text X. The X can be 1-10.
Permitted
Values
Strings
Default
Blank
Web UI
Setting → Ringing → Internal Ring TextX
Parameter
SettingRingerFileX
Description
It configures internal call ring melody X. The X can be 1-10.
config.xml
config.xml
Cold river
Disco
Neture
Street dance
Xylofun
Sunrise
Doing Doing
Permitted
Values
Baby piano
Transatlantic
Moon Light
Submarine
Classic
Jazzy
Party
Zen
Orchid
Default
Blank
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Web UI
Setting → Ringing → Internal Ring FileX
You can configure the distinctive ring tones via the phone’s Web UI.
Configuration as shown below:
When receiving an INVITE Message with Alert-info (Alert-Info: <http://127.0.0.1>; info=internal), the phone
will play the “Doing Doing” ringtone.
7.4.1.1 Alert-Info: Bellcore-drN
When the Alter-Info header contains the keyword “Bellcore-drN”, the IP phone will play the desired ring tone.
The following table identifies the corresponding ring tone:
Ring Tone
Ring Tone
(features.alert_info_tone = 1)
(features.alert_info_tone = 0)
0
Bellcore-dr0
ring00
1
Bellcore-dr1
ring01
2
Bellcore-dr2
ring02
3
Bellcore-dr3
ring03
4
Bellcore-dr4
ring04
5
Bellcore-dr5
ring05
6
Bellcore-dr6
ring06
7
Bellcore-dr7
ring07
8
Bellcore-dr8
ring08
Value of N
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9
Bellcore-dr9
ring09
10
Bellcore-dr10
ring10
11
Bellcore-dr11
ring11
12
Bellcore-dr12
ring12
13
Bellcore-dr13
ring13
14
Bellcore-dr14
ring14
N<1 or N>15
ring00
Examples:
Alert-Info: test/Bellcore-dr1
Alert-Info: Bellcore-dr1
Alert-Info: Bellcore-dr1;x-line-id=1
7.4.1.2 Alert-Info: Ringtone
When the Alter-Info header contains the keyword “ringtone-N/ringtone-RingN” or
“MyMolodyN/MyMelodyRingN”, the IP phone will play the corresponding local ring tone (RingN.wav), or play
the first local ring tone (Ring1.wav) in about 10 seconds if “N” is greater than 15 or less than 1.
Examples:
Alert-Info: ringtone-2
Alert-Info: ringtone-Ring2.wav
Alert-Info: ringtone-2;x-line-id=1
Alert-Info: MyMelody2
Alert-Info: MyMelodyRing2.wav
Alert-Info: MyMelody2;x-line-id=1
The following table identifies the corresponding local ring tone:
Value of N
Ring Tone
0
ring00
1
ring01
2
ring02
3
ring03
4
ring04
5
ring05
6
ring06
7
ring07
8
ring08
9
ring09
10
ring10
11
ring11
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12
ring12
13
ring13
14
ring14
N<1 or N>15
ring00
7.4.1.3 Alert-Info: info=info text; x-line-id=0
When the Alert-Info header contains an info text, the IP phone will map the text with the Internal Ringer Text
preconfigured on the IP phone, and then play the ring tone associated with the Internal Ringer Text (the ring
tone can be configured by the parameter). If no internal ringer text maps, the IP phone will play the
preconfigured local ring tone in about 10 seconds.
Example:
Alert-Info: info=family; x-line-id=0
7.4.1.4 Alert Info for Auto Answer
If the INVITE request contains the following type of strings, the IP phone will answer incoming calls
automatically without playing the ring tone:
•
•
•
Answer-Mode: Auto
Alert-Info: info = alert-autoanswer
Call-Info: answer-after = 0 (or Call-Info: Answer-After = 0)
7.5 Ringer Device
The IP phones support ringing from speaker or headset or both. You can configure which ringer device to be
used when receiving an incoming call.
For example, if the ringer device is configured on speaker, the ring tone will be played through loud speaker.
If the ringer device is configured on headset or Headset & Speaker, the headset should be connected to the
IP phone and the Headset mode also should be activated in advance.
The following table lists the parameters you can use to configure ringer device.
Parameter
SettingRingDevice
Description
It configures Audio Ring Device.
config.xml
0 - handsfree
Permitted
Values
1 - Headset
2 - handsfree_plus_Headset
Default
0
Web UI
Setting → Ringing → Ring Device
Phone UI
Basic Setting → Sound → Ringing → Ring Device
7.6 Tones
When receiving a message, the IP phone will play a warning tone. You can customize tones or select
specialized tone phones (varying from country to country) to indicate different status of the IP phone.
7.6.1 Supported Country Tones
The default country tone is UK. Available list as follows:
•
UK
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•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
France
Germany
Italy
Spain
Dutch
Portugal
Canada
US
Hungary
Czec
Slovakia
Slovenia
Estonia
Poland
Lithuania
Latvia
Turkey
Greece
Russia
China(Mainland)
China(Hongkong)
China(Taiwan)
Thailand
Korea
Japan
7.6.2 Tones Configuration
The following table lists the parameters you can use to configure tones.
Parameter
SettingCountryTone
Description
It configures country standard for call progress tone.
Permitted
Values
0 - UK
1 - France
2 - Germany
3 - Italy
4 - Spain
5 - Dutch
6 - Portugal
7 - Canada
8 - US
9 - Hungary
10 - Czec
11 - Slovakia
12 - Slovenia
13 - Estonia
14 - Poland
15 - Lithuania
16 - Latvia
17 - Turkey
18 - Greece
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19 - Russia
20 - China(Mainland)
21 - China(Hongkong)
22 - China(Taiwan)
23 - Thailand
24 - Korea
25 - Japan
Default
0
7.7 Audio Codecs
Codec is an abbreviation of Compress-Decompress, capable of coding or decoding a digital data stream or
signal by implementing an algorithm. The object of the algorithm is to represent the high-fidelity audio signal
with a minimum number of bits while retaining the quality. This can effectively reduce the frame size and the
bandwidth required for audio transmission.
The audio codec that the phone uses to establish a call should be supported by the SIP server. When
placing a call, the IP phone will offer the enabled audio codec list to the server and then use the audio codec
negotiated with the called party according to the priority.
7.7.1 Supported Audio Codecs
The following table summarizes the supported audio codecs on IP phones:
Codec
Algorithm
Reference
Bit Rate
Sample Rate
Packetization Time
G722
G722
RFC 3551
64 Kbps
16 Ksps
20ms
PCMA
PCMA G.711
a-law
RFC 3551
64 Kbps
16 Ksps
20ms
PCMU
G.711 u-law
RFC 3551
64 Kbps
16 Ksps
20ms
G729
G729
RFC 3551
8 Kbps
16 Ksps
20ms
iLBC_15_2kbps
iLBC
RFC 3952
15.2 Kbps
8 Ksps
20ms
iLBC_13_33kbps
iLBC
RFC 3952
13.33 Kbps
8 Ksps
30ms
8-12 Kbps
8 Ksps
28-40 Kbps
16 Ksps
64-128 Kbps
48 Ksps
opus
opus
RFC 6716
20ms
The Opus codec supports various audio bandwidths, defined as follows:
Abbreviation
Audio Bandwidth
Sample Rate (Effective)
NB (narrowband)
4 kHz
8 kHz
WB (wideband)
8 kHz
16 kHz
FB (fullband)
20 kHz
48 kHz
The following table lists the audio codecs supported by each phone model:
Phone Model
Supported Audio Codecs
Default Audio Codecs
Myriad Series
pcmu;pcma;g729AB;g722;iLBC;opus
pcmu;pcma;g729AB;g722;iLBC
7.7.2 Audio Codecs Configuration
The following table lists the parameters you can use to configure the audio codecs.
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Note: X means account ID and it can be number 1~8 for M3/M5/M7, 1-20 for M8.
Parameter
AccountXAudioCodec
config.xml
Description
It configures the codec list which is supported by phone for accountX.
8 - pcma
0 - pcmu
Permitted
Values
9 - g722
18 - g729AB
98 - iLbc
125 - opus
Default
0;8;18;9;98
Web UI
Account → Codec → Audio Codec
Parameter
AccountXOpusBandwidth
Description
It configures OPUS bandwith for accountX.
config.xml
0 - Narrow Band
Permitted
Values
1 - Wide Band
2 - Super Wide Band
Default
1
Web UI
Account → Codec → OPUS Bandwidth
Parameter
AccountXIlbcFrameMode
Description
It configures iLBC frame length for accountX.
Permitted
Values
20 - 20
Default
30
Web UI
Account → Codec → ILBC Frame Mode
config.xml
30 - 30
7.8 Packetization Time (PTime)
PTime is a measurement of the duration (in milliseconds) of the audio data in each RTP packet sent to the
destination and defines how much network bandwidth is used for the RTP stream transfer. Before
establishing a conversation, codec and ptime are negotiated through SIP signaling. The valid values of ptime
range from 10 to 60, in increments of 10 milliseconds. The default ptime is 20ms.
7.8.1 Supported PTime of Audio Codec
The following table summarizes the valid values of PTime for each audio codec:
Codec
Packetization Time (Minimum)
Packetization Time (Maximum)
G722
10ms
40ms
PCMA
10ms
40ms
PCMU
10ms
40ms
G729
10ms
80ms
iLBC
20ms
30ms
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iLBC_15_2kpbs
20ms, 40ms, 60ms
iLBC_13_33kpbs
30ms, 60ms
opus
10ms
20ms
7.8.2 PTime Configuration
The following table lists the parameter you can use to configure the PTime.
Note: X means account ID and it can be number 1~8 for M3/M5/M7, 1-20 for M8.
Parameter
AccountXPtime
config.xml
Description
It configures array of RTP packet interval (in ms) of 6 codecs
(PCMU/PCMA/G729AB/G722/ILBC/OPUS) in sequence for certain account.
X means account ID and can be 1~8 for M3/M5/M7.
10
20
Permitted
Values
30
40
50
60
Default
20;20;20;20;20;20
Web UI
Account → Codec → Ptime
7.9 Early Media
The early media refers to the media played to the caller before a SIP call is actually established. Current
implementation supports early media through the 183 message. When the caller receives a 183 message
with SDP before the call is established, a media channel is established. This channel is used to provide the
early media stream for the caller.
7.10 Acoustic Clarity Technology
To optimize the audio quality of your network, the ALE Myriad Series phones support the acoustic clarity
technology: Acoustic Echo Cancellation (AEC), Background Noise Suppression (BNS), Automatic Gain
Control (AGC), Voice Activity Detection (VAD), Comfort Noise Generation (CNG) and jitter buffer.
7.10.1 Acoustic Echo Cancellation (AEC)
The ALE Myriad Series phones employ advanced AEC for hands-free operation. The AEC feature can
remove the echo of the local loudspeaker from the local microphone without removing the near-end speech.
7.10.2 Noise Suppression
The impact noise in the room is picked-up, including paper rustling, coffee mugs, coughing, typing, and
silverware striking plates. These noises, when transmitted to remote participants, can be very distracting. It is
enabled on the ALE Myriad Series phones by default.
7.10.3 Background Noise Suppression (BNS)
Background noise suppression (BNS) is designed primarily for hands-free operation and reduces
background noise to enhance communication in noisy environments.
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7.10.4 Automatic Gain Control (AGC)
Automatic Gain Control (AGC) is applicable to the hands-free operation and is used to keep audio output at
nearly a constant level by adjusting the gain of signals in some circumstances. This increases the effective
user-phone radius and helps with the intelligibility of soft-talkers.
7.10.5 Voice Activity Detection (VAD)
VAD can avoid unnecessary coding or transmission of silence packets in VoIP applications, saving on
computation and network bandwidth.
The following table lists the parameter you can use to configure VAD.
Note: X means account ID. It can be number 1~8 for M3/M5/M7, 1-20 for M8.
Parameter
AccountXVad
Description
It enables or disables audio VAD for account.
Permitted
Values
false - disable
Default
false
Web UI
Account → Codec → VAD
config.xml
true - enable
7.10.6 Comfort Noise Generation (CNG)
Comfort Noise Generation (CNG) is used to generate background noise for voice communications during
periods of silence in a conversation.
7.10.7 Jitter Buffer
The ALE Myriad Series phones support fixed type of jitter buffers. A fixed jitter buffer with corresponding
fixed delay to voice packets.
7.11 DTMF
DTMF (Dual Tone Multi-frequency) tone better known as touch tone. DTMF is the signal sent from the IP
phone to the network, which is generated when pressing the IP phone’s keypad during a call. Each key
pressed on the IP phone generates one sinusoidal tone of two frequencies. One is generated from a highfrequency group and the other from a low-frequency group.
Five methods of transmitting DTMF digits on SIP calls:
•
•
•
•
RFC 2833 - DTMF digits are transmitted by RTP Events compliant with RFC 2833. You can
configure the payload type and sending times of the end RTP Event packet. The RTP Event packet
contains 4 bytes. The 4 bytes are distributed over several fields denoted as Event, End bit, R-bit,
Volume and Duration. If the End bit is set to 1, the packet contains the end of the DTMF event. You
can configure the sending times of the end RTP Event packet.
RFC 4733 - The RCF 4744 is optimized based on RFC 2833 framework, it specifically differs from
RFC 2833 by removing the requirement that all compliant implementations support the DTMF
events. Instead, compliant implementations taking part in out-of-band negotiations of media stream
content indicate what events they support. it adds three new procedures to the RFC 2833
framework: subdivision of long events into segments, reporting of multiple events in a single packet,
and the concept and reporting of state events.
INBAND - DTMF digits are transmitted in the voice band. It uses the same codec as your voice and
is audible to conversation partners.
SIP INFO - DTMF digits are transmitted by SIP INFO messages. DTMF digits are transmitted by the
SIP INFO messages when the voice stream is established after a successful SIP 200 OK-ACK
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•
message sequence. The SIP INFO message can transmit DTMF digits in three ways: DTMF, DTMFRelay and Telephone-Event.
SIP INFO + RFC 2833
The following table lists the parameters for configuring the transmitting DTMF digit:
Note: X means account ID and it can be number 1~8 for M3/M5/M7, 1-20 for M8.
Parameter
AccountXDtmfMode
Description
It configures the mode for server GroupX when sending DTMF.
config.xml
0 - None
1 - InBand
Permitted
Values
2 - RFC2833
3 - RFC4733
4 - SIP_INFO
5 - SIP_INFO+RFC2833
Default
2
Web UI
Account → Advanced → DTMF Mode
Parameter
SettingDtmfDuration
Description
It configures the DTMF duration.
config.xml
1 - 80ms
Permitted
Values
2 - 100ms
3 - 200ms
4 - 250ms
Default
2
Parameter
SettingDtmfFeedbackEnable
Description
It enables or disables DTMF feedback.
Permitted
Values
false - disable
Default
true
Web UI
Setting → Audio → Enable DTMF Feedback
Parameter
SettingDtmfLevel
Description
It configures bias value of DTMF tone level.
Permitted
Values
[-6,6]
Default
0
Web UI
Setting → Audio → DTMF Level
config.xml
true - enable
config.xml
7.12 Voice Quality Monitoring (VQM)
Voice quality monitoring feature allows the IP phones to generate various quality metrics for listening quality
and conversational quality. These metrics can be sent to a specific server in RTCP-XR packets. These
metrics can also be sent in SIP PUBLISH messages to a central voice quality report collector.
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7.12.1 RTCP-XR
The RTCP-XR mechanism, compliant with RFC 3611-RTP Control Extended Reports (RTCP XR), provides
the metrics contained in RTCP-XR packets for monitoring the quality of calls. These metrics include network
packet loss, delay metrics, analog metrics and voice quality metrics.
7.12.2 VQ-RTCPXR
The VQ-RTCPXR mechanism, compliant with RFC 6035, sends the service quality metric reports contained
in SIP PUBLISH messages to the central report collector.
A wide range of performance metrics are generated in the following three ways:
•
•
•
Based on current values, such as jitter, jitter buffer max and round-trip delay.
Covers the time period from the beginning of the call until the report is sent, such as network packet
loss.
Computed using other metrics as input, such as listening Mean Opinion Score (MOS-LQ) and
conversational Mean Opinion Score (MOS-CQ).
The following table lists the parameters you can use to configure the Central Report Collector.
Note: X means account ID. It can be number 1~8 for M3/M5/M7, and 1-20 for M8.
Parameter
AccountXVoIPTicketsCollector
config.xml
Description
The VoIP ticket collector name is used for publishing VoIP tickets. If Blank, no PUBLISH
request will be sent at the end of each call.
Note: X means account ID. It can be number 1~8 for M3/M5/M7, and 1-20 for M8..
Permitted
Values
String within 128 characters
Default
Blank
Web UI
Account → Advanced → SIP VoIP Tickets Collector
7.13 Suppress DTMF Display
Suppress DTMF Display allows IP phones to suppress the display of DTMF digits during an active call.
DTMF digits are displayed as “*” on the phone screen. Suppress DTMF Display delay defines whether to
display the DTMF digits for a short period of time before displaying as “*”.
The following table lists the parameters you can configure to suppress DTMF display.
Parameter
FeatureDtmfHideEnable
Description
It enables or disables the IP phone to suppress the display of DTMF digits during an
active call.
Permitted
Values
false - disable
Default
false
Parameter
FeatureDtmfHideDelay
Description
The DTMF number will be hidden after a few seconds.
Permitted
Values
[0,5]
Default
1
config.xml
true - enable
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8. Multiple SIP Accounts
This chapter introduces how to configure the account settings and register to SIP server on the ALE Myriad
Series phones.
8.1 Account Registration
Registering an account makes it easier for the IP phones to receive an incoming call or dial an outgoing call.
The ALE Myriad Series phones support registering multiple accounts on a phone, each account requires an
extension or phone number.
8.1.1 Supported Accounts
The ALE M3/M5/M7 DeskPhones support 8 accounts maximum, and M8 supports 20 accounts maximum.
8.1.2 SIP Accounts Registration Configuration
The following table lists the parameters you can use to register SIP accounts:
Note: X means account ID. It can be number 1~8 for M3/M5/M7, and 1-20 for M8.
Parameter
AccountXEnable
config.xml
Description
It enables or disables to certain account.
Permitted
Values
true- disable.
Default
true
Web UI
Account→Basic
Parameter
AccountXLabel
Description
It configures the label name.
Permitted
Values
String within 64 characters
Default
Blank
Web UI
Account → Basic → SIP Label Name
Phone UI
Menu → Advanced Setting (default password: 123456) → Account → AccountX → Label
Name
Parameter
AccountXDisplayName
Description
It configures the display name.
Permitted
Values
String within 64 characters
Default
Blank
Web UI
Account → Basic → Display Name
Phone UI
Menu → Advanced Setting (default password: 123456) → Account → AccountX →
Display name
Parameter
AccountXRegName
false - enable
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Description
It configures the register name.
Permitted
Values
String within 64 characters
Default
Blank
Web UI
Account → Basic → Register Name
Phone UI
Menu → Advanced Setting (default password: 123456) → Account → AccountX →
Register name
Parameter
AccountXPassword
Description
It configures the register password.
Permitted
Values
String within 64 characters
Default
Blank
Web UI
Account → Basic → Password
Phone UI
Menu → Advanced Setting (default password: 123456) → Account → AccountX →
Password
Parameter
AccountXUserName
Description
It configures the user name.
Permitted
Values
String within 64 characters
Default
Blank
Web UI
Account → Basic → User Name
Phone UI
Menu → Advanced Setting (default password: 123456) → Account → AccountX → User
name
Parameter
AccountXServer1Address
Description
It configures the IP address or domain name of the SIP server.
Permitted
Values
String within 256 characters
Default
Blank
Web UI
Account → Basic → Sip Server
Phone UI
Menu → Advanced Setting (default password: 123456) → Account → AccountX → Sip
server1
Parameter
AccountXServer1Port
Description
It configures the port of SIP server.
Permitted
Values
Integer from 0 to 65535
Default
5060
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Web UI
Account → Basic → SIP Server Port
Parameter
AccountXOutboundProxy1Address
Description
It configures the IP address or domain name of the outbound proxy server.
Permitted
Values
String within 256 characters
Default
Blank
Web UI
Account → Basic → OutBound Proxy Address
Phone UI
Menu → Advanced Setting (default password: 123456) → Account → AccountX →
Outbound proxy1
Parameter
AccountXOutboundProxy1Port
Description
It configures the port of the outbound proxy server for accountX.
Permitted
Values
Integer from 0 to 65535
Default
5060
Web UI
Account → Basic → OutBound Proxy Port
Parameter
AccountXServer1Expire
Description
It configures the registration expiration time (in seconds) of SIP server for accountX.
Permitted
Values
Integer from 60 to *
Default
3600
Web UI
Account → Basic → Register Expire Time
config.xml
config.xml
config.xml
8.1.3 Registration Settings Configuration
The following table lists the parameters to configure the registration settings:
Note: X means account ID. It can be number 1~8 for M3/M5/M7, and 1-20 for M8.
Parameter
AccountXSendUserPhoneEnable
Description
It enables or disables the IP phone to add “user=phone” to the SIP header of the INVITE
message.
Permitted
Values
false - disable
Default
false
Web UI
Account → Advance → Send User=Phone
Parameter
AccountXServerType
Description
It configures the type of the SIP server.
config.xml
true - enable
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Permitted
Values
0 - Default
1 - OXE
2 - OXO
6 - Broadsoft
10 - Metaswitch
Default
0
Web UI
Account → Advanced → Server Type
8.2 Server Redundancy
Server redundancy is often required in VoIP deployments to ensure continuity of phone service, for example,
the call server offline for maintenance, the server crashes, or the connection between the IP phone and the
server fails.
Two types of redundancy are possible. In some cases, a combination of the two may be deployed:
•
•
Failover: In this mode, the full phone system functionality is preserved by having a second equivalent
capability call server take over from the one that has gone down/off-line. After the IP phone fails to
register to the primary server, it will send the register message to secondary server.
Fallback: Compared with failover mode, fallback mode supports the policy of primary server first,
which means IP phone always attempts to register to the primary server, it will return to the primary
server once the primary server is available.
8.2.1 Registration Method of Failover/Fallback Mode with Outbound Proxy
Currently there is a binding relationship between SIP server and outbound proxy address. That means if you
configure outbound proxy address1, the IP phone always sends SIP request message with server1 parameter
to outbound proxy address1; when the outbound proxy address1 is not available, the phone will send SIP
request message with server2 parameter to outbound proxy address2.
8.2.2 Failover/Fallback Mode Configuration
The following table lists the parameters you can use to configure failover/fallback server redundancy
Note: X means account ID. It can be number 1~8 for M3/M5/M7, and 1-20 for M8.
Parameter
SIPFailOverEnable
Description
It configures the failover or fallback mode
Permitted
Values
true - failover
false - fallback
Default
true
Web UI
Features → SIP → Account Server Failover Enable
Parameter
AccountXServer2Address
Description
It configures the IP address or domain name of the secondary server in which the account
X is registered.
Permitted
Values
String within 256 characters
Default
Blank
Web UI
Account → Basic → Secondary SIP Server
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Phone UI
Menu → Advanced Setting (default password: 123456) → Account → AccountX → SIP
Server2
Parameter
AccountXServer2Port
Description
It configures the port of secondary server in which the accountX use to register.
Permitted
Values
Integer from 0 to 65535
Default
5060
Web UI
Account → Basic → Secondary SIP Port
Parameter
AccountXServer2Expire
Description
It configures the registration expiration time (in seconds) of secondary server for accountX.
Permitted
Values
Integer from 60 to *
Default
3600
Web UI
Account → Basic → Secondary Register Expire Time
Parameter
AccountXOutboundProxy2Address
Description
It configures the IP address or domain name of the secondary outbound proxy server for
accountX.
Permitted
Values
String within 256 characters
Default
Blank
Web UI
Account → Basic → Secondary Outbound Proxy Address
Phone UI
Menu → Advanced Settings → Account → AccountX → Outbound Proxy2
Parameter
AccountXOutboundProxy2Port
Description
It configures the IP address or domain name of the secondary outbound proxy server for
accountX.
Permitted
Values
Integer from 0 to 65535
Default
5060
Web UI
Account → Basic → Secondary Outbound Proxy Port
config.xml
config.xml
config.xml
config.xml
8.3 SIP Server Name Resolution
If a domain name is configured for a server, the IP address associated with that domain name will be
resolved through DNS as specified by RFC 3263. The DNS query involves NAPTR, SRV and A queries,
which allow the IP phone to adapt to various deployment environments. The IP phone performs NAPTR
query for the NAPTR pointer and transport protocol (UDP, TCP and TLS), the SRV query on the record
returned from the NAPTR for the target domain name and the port number, and the A query for the IP
addresses.
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If an explicit port (except 0) is specified, A query will be performed only. If a server port is 0 and then the
transport type is DNS-NAPTR, NAPTR and SRV queries will be tried before falling to A query. If no port is
found through the DNS query, 5060 will be used.
The following table lists the parameters you can use to configure SIP server name resolution.
Note: X means account ID. It can be number 1~8 for M3/M5/M7, and 1-20 for M8.
Parameter
AccountXServer1Transport
Description
It configures the type of transport protocol.
Permitted
Values
0 - UDP
1 - TCP
2 - TLS
3 - DNS NAPTR
config.xml
Note: If no server port is given, the IP phone performs the DNS NAPTR and SRV
queries for the service type and port.
Default
0
Web UI
Account → Basic → Transport Mode
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9. Call Log
All call logs are divided into All Calls/Missed Calls/Placed Calls/Received Calls/Forwarded Calls.
The five types of call logs are displayed via five tabs in Local History page. Users can switch the tabs by
pressing left/right keys.
9.1 Call Log Display
You can access the call history information via phone user interface by the History soft key on homepage.
9.2 Call Log Configuration
The following table lists the parameters for call log settings:
Parameter
CallHistorySave
Description
It enables or disables the IP phone to save the call logs (for missed calls, placed calls,
and received calls).
Permitted
Values
0 - Not save
1 - Save all
Default
1
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10. Call Features
This chapter shows you how to configure call features for the ALE Myriad Series phones:
10.1 Dial Plan
Dial plan is a string of characters that governs the way how IP phones process the inputs received from the IP
phone’s keypads. You can use the regular expression to define the dial plan.
10.1.1 Dial Plan Defined by Dialing Rule
The ALE Myriad Series phones support user-defined dialing rules, the parameters you can configure such as
Country code, Area code, External Prefix and so on. They defined what the number would eventually dial out.
The following table lists the parameters you can use to configure dialing rule.
Note: X means account ID and it can be number 1~8 for M3/M5/M7, and 1-20 for M8.
Parameter
AccountXDialingRuleCountryCode
Description
It configures the country code for accountX.
Permitted
Values
ISO 3166 country code (Alpha-2)
Default
Blank
Web UI
Setting → Dialing Rule → Country Code
Parameter
AccountXDialingRuleAreaCode
Description
It configures the area code for accountX.
Permitted
Values
String within 16 characters
Default
Blank
Web UI
Setting → Dialing Rule → Area Code
Parameter
AccountXDialingRuleExternalPrefix
Description
It configures the external prefix for accountX.
Permitted
Values
String within 16 characters
Default
Blank
Web UI
Setting → Dialing Rule → External Prefix
Parameter
AccountXDialingRuleMinNumberLength
Description
It configures the minimum length of number for accountX.
Permitted
Values
Integer from 0 to 120
Default
Blank
Web UI
Setting → Dialing Rule → Min Number Len
Parameter
AccountXDialingRuleExternalPrefixExceptions
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Description
It configures list of exceptions while adding the external prefix.
Permitted
Values
String within 64 characters
Default
Blank
Web UI
Setting → Dialing Rule → External Prefix Exception
Parameter
AccountXDialingRuleInHistoryEnable
Description
It enables or disables dialing rule in history.
Note: It includes:
1. Dial from History tab
2. Select a number in dialing screen by right key, which is provided by Call log.
3. Select a number on dialing screen by left key, which is provided by Call log, then
choose “Call” or “Forward” key.
4. Dial by press redial key
Permitted
Values
true - enable
false - disable
Default
false
Web UI
Setting → Dialing Rule → Dialing Rule Enabled in History → Enable/Disable
Parameter
AccountXDialingRuleInContactEnable
Description
It enables or disables dialing rule works in contact
Note: It includes:
1. Dial from contacts tab
2. Select a number in dialing screen by right key, which is provided by contact.
3. Select a number on dialing screen by left key, which is provided by contact, then
choose “Call” or “Forward” key.
Permitted
Values
true - enable
false - disable
Default
true
Web UI
Setting → Dialing Rule → Dialing Rule Enabled in Contact → Enable/Disable
Parameter
AccountXDialingRuleInManualEnable
Description
It enables or disables dialing rule works in manual
Note: It includes Input number directly / off-hook then dialing / handsfree then dialing.
Permitted
Values
true - enable
false - disable
Default
false
Web UI
Setting → Dialing Rule → Dialing Rule Enabled in Manual → Enable/Disable
config.xml
config.xml
config.xml
10.1.2 Dial Plan Defined by Digit Map
Digit maps, described in RFC 3435, are defined by a single string or a list of strings. If a number entered
matches any string of a digit map, the call is automatically placed. If a number entered matches no string - an
impossible match - you can specify the phone’s behavior. You can specify the digit map timeout, the period of
time before the entered number is dialed out.
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10.1.2.1 Basic Regular Expression Syntax for Digit Map
You need to know the following basic regular expression syntax when creating a new dial plan:
The dot “.” can be used as a placeholder or multiple placeholders, including zero, of
occurrences of the preceding construct.
.
Examples:
“123.T” would match “123”, “1233”, “12333”, “123333”, and so on.
“x.T” would match an arbitrary number.
“[x*#+].T” would match an arbitrary character.
Note: If the string ends with a dot (e.g., 123.), a match will occur immediately after inputting
the characters before the dot (e.g.123) since the dot allows for zero occurrences of the
preceding construct.
Therefore, we recommend that you add a letter “T” after the dot (for example, 123.T) for
inputting more characters.
The “x” can be used as a placeholder for any digit from 0 to 9.
x
Example:
“12x” would match “121”, “122”, “123”, and so on.
The dash “-” can be used to match a range of digits within the brackets.
-
Example:
“[35-7]” would match the number “3”, “5”, ”6” or ”7”.
Note: The digits must be concrete. For example, [3-x] is invalid.
The comma “,” can be used as a separator to generate a secondary dial tone.
,
[]
T
Example:
“9, xx”: After entering digit “9”, secondary dial tone plays and you can complete the remaining
two-digit numbers.
The square bracket "[]" can be used as a placeholder for a single character which matches
any of a set of characters.
Example:
"91[5-7]1234" would match “9151234”, “9161234”, and “9171234”.
The timer letter “T” indicates a timer expiry. If “T” is used alone (for example, 123T), the
default timeout value of 3 will be used. If “T” is not used alone (for example, 123Tx, x can be
a digit from 0 to 99), a complete match occurs when waiting x seconds after inputting 123. If
“T” is not used (for example,123), a complete match occurs immediately after inputting 123.
The letter “R” indicates that certain matched strings are replaced. Using an RRR syntax, you
can replace the digits between the first two Rs with the digits between the last two Rs.
R
Example:
“R12R234R” would replace 12 with 234.
The exclamation mark “!” can be used to prevent users from dialing out specific numbers. It
can only be put last in each string of the digit map.
!
Example:
“235x!” would match “2351”, “2352”, “2353”, and so on. The number starting with 235 will be
blocked to dial out.
10.1.2.2 Digit Map for All Accounts Configuration
The following table lists the parameters you can use to configure all accounts digit map:
Parameter
DigitMapEnable
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It enables or disables the digit map feature.
Description
Note: Compatible rules for Digit Map and Old Dialing Rule: When enabling Digit Map,
the Dialing rules defined by Digit Map are used instead of the old Dialing Rule.
Permitted
Values
true - enable
false - disable
Default
false
Parameter
DigitMap
Description
It configures the digit map pattern used for the dial plan.
Permitted
Values
String within 2048 characters
Default
[2-9]11;0T;+011xxx.T;0[2-9]xxxxxxxxx;+1[2-9]xxxxxxxx;[2-9]xxxxxxxxx;[2-9]xxxT
Parameter
DigitMapTimer
Description
It configures the dial rule to match the timeout (the value of T), in seconds.
Permitted
Values
0-18
Default
3
Parameter
DigitMapInHistoryEnable
Description
It enables or disables the digit map to be applied to the numbers (received calls or
missed calls) dialed from the call history list.
Permitted
Values
true - enable
false - disable
Default
true
Parameter
DigitMapInDirectoryEnable
Description
It enables or disables the digit map to be applied to the numbers dialed from the
directory.
Permitted
Values
true - enable
false - disable
Default
true
Parameter
DigitMapInForwardEnable
Description
It enables or disables the digit map to be applied to the numbers that you want to
forward to when performing call forward.
Permitted
Values
true - enable
false - disable
Default
true
Parameter
DigitMapInManualEnable
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Description
It enables or disables the entered number to match the predefined string of the digit map
after pressing a send key. It is only applicable to the off-hook dialing.
Permitted
Values
true - enable
false - disable
Default
true
10.1.2.3 Digit Map for a Specific Line Configuration
The following table lists the parameters you can use to specific account digit map:
Note: X means account ID and it can be number 1~8 for M3/M5/M7, 1-20 for M8.
Parameter
AccountXDigitMapEnable
Description
It enables or disables the digit map feature for a specific account.
Permitted
Values
true - enable
false - disable
Default
true
Parameter
AccountXDigitMap
Description
It enables or disables the digit map feature for a specific account.
Permitted
Values
String within 2048 characters
Default
Blank
Parameter
AccountXDigitMapTimer
Description
It configures the dial rule to match the timeout (the value of T) in seconds.
Permitted
Values
0-18
Default
Blank
Parameter
AccountXDigitMapInHistoryEnable
Description
It enables or disables the digit map to be applied to the numbers (received calls or
missed calls) dialed from the call history list.
Permitted
Values
true - enable
false - disable
Default
true
Parameter
AccountXDigitMapInDirectoryEnable
Description
It enables or disables the digit map to be applied to the numbers dialed from the
directory.
Permitted
Values
true - enable
false - disable
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Default
true
Parameter
AccountXDigitMapInForwardEnable
Description
It enables or disables the digit map to be applied to the numbers that you want to
forward to when performing call forward.
Permitted
Values
true - enable
false - disable
Default
true
Parameter
AccountXDigitMapInManualEnable
Description
It enables or disables the entered number to match the predefined string of the digit map
after pressing a send key. It is only applicable to the off-hook dialing.
Permitted
Values
true - enable
false - disable
Default
true
config.xml
config.xml
10.2 Hotline
Hotline, sometimes referred to as hot dialing, is a point-to-point communication link in which a call is
automatically directed to the preset hotline number. If you lift the handset, press the loudspeaker key or the
account key, and do nothing for a specified time interval, the IP phone will automatically dial out the hotline
number that you configured.
Note: Hotline doesn’t discriminate the accounts and you can configure only one hotline number.
The following table lists the parameters you can use to configure hotline.
Parameter
FeatureHotlineEnable
Description
It enables or disables the phone to use hotline feature.
Permitted
Values
true - enable
false - disable
Default
false
Web UI
Features → Hotline → Hotline
Phone UI
Menu → Features → Hotline
Parameter
FeatureHotlineNumber
Description
It configures the hotline number that the IP phone automatically dials out when you lift
the handset, press the loudspeaker key or the account key.
Permitted
Values
String within 32 characters
Default
Blank
Web UI
Features → Hotline → Hotline Number
Phone UI
Menu → Features → Hotline → Number
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Parameter
FeatureHotlineDelayTimeout
config.xml
It configures the waiting time (in seconds) for the IP phone to automatically dial out the
preset hotline number.
Description
Note: If it is set to 0, the IP phone will dial out the configured hotline number
immediately when you lift the handset, press the loudspeaker key or press the account
key
Permitted
Values
Integer from 0 to 10
Default
0
Web UI
Features → Hotline → Delay Time
Phone UI
Menu → Features → Hotline → Delay
10.3 Recall
Recall, also known as last call return, allows you to dial the last received call. Recall is implemented on IP
phones using a programming key.
The following table lists the parameter you can use for recall configuration:
Note: X means programmable key ID and it can be number 1~20 for M3,1~28 for M5/M7 and 1-36 for M8.
<?xml version="1.0" encoding="UTF-8" ?>
<settings>
<setting id=" PhoneProgKey4Type" value="18" override="true"/>
<setting id=" PhoneProgKey4Label " value="Recall" override="true"/>
</settings>
After configuration, a recall key is available on the phone.
When you press the recall key, the phone will dial the last received call.
10.4 Speed Dial
Speed dial allows you to speed up dialing the contacts on the phone’s idle screen using dedicated
programmable keys.
The following table lists the parameter you can use to speed dial configuration:
Note: X means programmable key ID and it can be number 1~20 for M3,1~28 for M5/M7 and 1-36 for M8.
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<?xml version="1.0" encoding="UTF-8" ?>
<settings>
<setting id="PhoneProgKey6Type" value="1" override="true"/>
<setting id="PhoneProgKey6Account " value="1" override="true"/>
<setting id="PhoneProgKey6Number" value="1234" override="true"/>
<setting id=" PhoneProgKey6Label " value="SpeedDail" override="true"/>
</settings>
After correct configuration, a Speed Dial key is available on the phone.
You can configure multiple Speed Dial keys for different contacts which are used frequently or hard to
remember.
10.5 Call Timeout
Call timeout defines a specific period of time after which the IP phone will cancel the dialing if the call is not
answered.
The following table lists the parameter you can use to configure call timeout.
Parameter
FeatureRingBackTimeout
config.xml
Description
It configures the duration time (in seconds) in the ringback state.
If you set it to 60s, the phone will cancel the dialing when the call is not answered
after 60 seconds.
Permitted
Values
Integer from 0 to 120
Default
60
10.6 Auto Dial Out Timer
It configures the timer when the phone dial out the number after inputting the last digit.
The following table lists the parameter you can use to configure the auto dial out timer.
Parameter
FeatureAutoDialOutTimer
Description
It configures the timer when the phone dials out the number after inputting the last
digit.
Permitted
Values
Integer from 0 to 18
Default
5
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Web UI
Features → General → Auto Dial Out Timer
10.7 Anonymous Call
Anonymous call allows the caller to conceal the identity information shown to callee. The callee’s phone LCD
screen prompts an incoming call from anonymity (there is no name, number or other information displayed).
Anonymous calls can be performed locally or on the server. When performing an anonymous call on local,
the IP phone sends an INVITE request message with a call source “From: Anonymous
<sip:[email protected]>;tag=878106cc5e”. If performing an anonymous call on a specific
server, you may need to configure the anonymous call on code and off code to activate and deactivate the
function of anonymous call on the server side.
The following table lists the parameters to configure an anonymous call.
Note: X means account ID and it can be number 1~8 for M3/M5/M7, and 1-20 for M8.
Parameter
AccountXAnonymousCallEnable
config.xml
Description
It enables or disable the anonymous call feature for account.
Permitted
Values
true - enable
Default
false
Web UI
Account → Advanced → Anonymous Call
Phone UI
Menu → Features → Anonymous → AccountX → Anonymous
Parameter
AccountXAnonymousCallOnCode
Description
It configures the on code for accountX to activate anonymous call feature on the
server side.
Note: The parameter AccountXAnonymousCallEnable must set to true, the phone
will send the on code to server.
Permitted
Values
String within 32 characters
Default
Blank
Web UI
Account → Advanced → Anonymous Call On Code
Phone UI
Menu → Features → Anonymous → AccountX → On Code
Parameter
AccountXAnonymousCallOffCode
Description
It configures the off code for accountX to deactivate anonymous call feature on
server side.
Note: The parameter AccountXAnonymousCallEnable must set to false, the phone
will send the off code to server.
Permitted
Values
String within 32 characters
Default
Blank
Web UI
Account → Advanced → Anonymous Call Off Code
false - disable
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Phone UI
Menu → Features → Anonymous → AccountX → Off Code
10.8 Anonymous Call Rejection
Anonymous call rejection allows an IP phone to automatically reject incoming calls from callers whose
identity has been deliberately concealed.
Anonymous call rejection can be performed locally or on the server. If performing anonymous call rejection
on a specific server, you may need to configure anonymous call rejection on code and off code to activate
and deactivate server-side anonymous call rejection feature.
The following table lists the parameters to configure anonymous call rejection.
Note: X means account ID. It can be number 1~8 for M3/M5/M7, and 1-20 for M8.
Parameter
AccountXAnonymousCallRejectionEnable
Description
It enables or disables the anonymous call rejection feature.
Permitted
Values
true - enable
Default
false
Web UI
Account → Advanced → Anonymous Rejection
Phone UI
Menu → Features → Anonymous Reject → Account X
Parameter
AccountXAnonymousCallRejectionOnCode
config.xml
false - disable.
config.xml
It configures the anonymous call rejection on code.
Description
The IP phone will send the code to activate anonymous call rejection feature on server
side when you activate it on the IP phone.
Permitted
Values
String within 32 characters
Default
Blank
Web UI
Account → Advanced → Anonymous Rejection On Code
Phone UI
Menu → Features → Anonymous Reject → Account X
Parameter
AccountXAnonymousCallRejectionOffCode
config.xml
It configures the anonymous call rejection off code.
Description
The IP phone will send the code to deactivate anonymous call rejection feature on
server side when you deactivate it on the IP phone.
Permitted
Values
String within 32 characters
Default
Blank
Web UI
Account → Advanced → Anonymous Rejection Off Code
Phone UI
Menu → Features → Anonymous Reject → Account X
10.9 Call Number Filter
Call number filter feature allows an IP phone to filter designated characters automatically when dialing.
The following table lists the parameters you can use to configure call number filter.
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Parameter
FeatureCallNumberFilter
config.xml
Description
It configures the characters that the IP phone will filter when dialing.
If the dialed number contains configured characters, the IP phone will
automatically filter these characters when dialing.
If you dial 10-1, the IP phone will filter the character - and then dial out 101.
Permitted
Values
String within 32 characters
Default
,-()
Web UI
Setting → General → Call Number Filter
10.10 IP Address Call
You can configure the phone whether to receive or place an IP call.
10.10.1 IP Address Call Configuration
The following table lists the parameter you can use to configure an IP address call.
Parameter
SIPIpCallEnable
config.xml
Description
It enables or disables IP address call feature.
Note: The parameter can only control the outgoing IP address call. If you don't want
to answer the IP address call, you should set the parameter "SIPIpCallEnable" to
false.
Permitted
Values
true - enable
false - disable
Default
false
Web UI
SIP Features → SIP → Allow IP Call
10.10.2 Accept SIP Trust Server Only Configuration
Accept SIP Trust Server Only enables the IP phone to only accept the SIP messages from your SIP server
and outbound proxy server. It can prevent the phone from receiving ghost calls from random numbers. If you
enable this feature, the IP phone cannot accept an IP address call.
The following table lists the parameters to configure the Accept SIP Trust Server Only feature.
Parameter
SIPPeerFilterEnable
Description
It enables or disables filtering the IP address call.
Note: The parameter can only control the incoming IP address call. If you want to
make an outgoing IP address call, you should set the parameter "SIPIpCallEnable" to
true.
Permitted
Values
true - enable
false - disable
Default
false
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Features → SIP → SIP Peer Filter
Web UI
10.11 Auto Answer
The ALE Myriad Series phones support answering a SIP call or an IP address call automatically. Auto
answer is configurable on a per-line basis, while IP address call is not.
By default, the IP phones will not automatically answer the incoming call during a call even if auto answer is
enabled; and the incoming call will not be automatically answered after you end the current call.
The following table lists the parameters you can use to configure auto answer.
Note: X means account ID. It can be number 1~8 for M3/M5/M7, and 1-20 for M8.
Parameter
AccountXAutoAnswerEnable
config.xml
Description
It enables or disables auto answering a SIP call for accountX.
Note: The IP phone cannot automatically answer the incoming call during a call even if
auto answer is enabled.
Permitted
Values
true - enable
false - disable
Default
false
Web UI
Account → Advanced → Auto Answer
Phone UI
Menu → Features → Auto answer → AccountX → Enable/Disable
10.12 Call Waiting
While Call waiting feature enabled, the phone will be able to answer the second call when there is already an
active call on your phone. If it is disabled, the second incoming call will be rejected automatically.
You can enable call waiting feature and configure the phone to play a warning tone to avoid missing
important calls during a call. They may vary on different servers.
You can activate and deactivate the call waiting feature by On Code and Off Code which generally also
requests server to support call waiting feature.
The following table lists the parameters you can use to configure call waiting.
Parameter
FeatureCallWaitingEnable
Description
It enables or disables the call waiting feature.
Permitted
Values
true - enable
false - disable
Default
true
Parameter
FeatureCallWaitingToneEnable
Description
It enables or disables the IP phone to play the call waiting tone when the IP phone
receives an incoming call during a call.
Note: It works only if “SIPMaxCall” is set to 2 (Enabled).
Permitted
Values
0 - disable
Default
1
config.xml
config.xml
1 - enable
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Web UI
Features → General → Call Waiting Tone Enable
Parameter
FeatureCallWaitingOnCode
Description
It configures the On Code of the call waiting feature. The phone will send on code
number to server to enable call waiting function on server.
Permitted
Values
String (within 32 characters)
Default
Blank
Web UI
Features → General → Call Waiting On Code
Parameter
FeatureCallWaitingOffCod
Description
It configures the Off Code of the call waiting feature. The phone will send on code to
server to enable call waiting function on server.
Permitted
Values
String (within 32 characters)
Default
Blank
Web UI
Features → General → Call Waiting Off Code
config.xml
config.xml
10.13 Do Not Disturb (DND)
DND feature enables the phone to reject all incoming calls automatically when you do not want to be
interrupted. You can choose to implement DND locally on the phone or on the server side.
Usually, you can activate DND when the phone is idle. The phone stays in the DND state until you deactivate
DND manually.
10.13.1 DND Settings Configuration
You can change the following DND settings:
•
•
Choose a DND mode. You can configure DND for all accounts (Phone mode) or specific account
(Custom mode).
The IP phone displays a DND icon on the idle screen or program key for account when the DND
feature is enabled. It helps users to clearly view that DND is activated or not.
The following table lists the parameters you can use to configure DND setting.
Parameter
FeatureDndMode
Description
It configures the DND mode for the IP phone.
Permitted
Values
0: Phone. DND feature is effective for the phone system.
Default
0
Web UI
Features → DND → DND Mode
config.xml
1: Custom. You can configure DND feature for each or all accounts.
10.13.2 DND Feature Configuration
After you choose a DND mode, you can configure DND feature for all lines or a specific line. It depends on
the DND mode:
•
•
Phone (default): DND feature is effective for all lines.
Custom: DND feature can be configured for a specific line or multiple lines.
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The IP phones also support 2 methods to activate and deactivate server-side DND feature. They may vary
on different servers.
•
•
Prefix mode: (default) The IP phone will send on code or off code to synchronize the status of the
DND between the IP phone and the server.
Subscribe mode: The IP phone will send subscribe message to synchronize the status of the DND
between the IP phone and the server when forward states change. With this phone, you don’t need
to configure on code or off code on IP phone.
10.13.3 DND in Phone Mode Configuration
The following table lists the parameters you can use to configure DND in Phone mode.
Parameter
FeatureDndEnable
Description
It turns on or off the DND feature.
Note: It works only if “FeatureDndMode” is set to 0 (Phone).
config.xml
Permitted
Values
false - disable
Default
false
Web UI
Features → DND → Enable DND
Phone UI
Menu → Features → DND
Parameter
FeatureDndOnCode
Description
It configures the DND on code to activate the server-side DND feature. The IP phone will
send the DND on code to the server when you activate DND feature on the IP phone.
Note: It works only if “FeatureDndMode” is set to 0 (Phone).
Permitted
Values
String within 32 characters
Default
Blank
Web UI
Features → DND → On Code
Phone UI
true - enable: The IP phone will reject incoming calls on all accounts.
config.xml
Menu → Features → DND → On Code
Parameter
FeatureDndOffCode
Description
It configures the DND off code to deactivate the server-side DND feature. The IP phone
will send the DND off code to the server when you deactivate DND feature on the IP
phone.
Note: It works only if “FeatureDndMode” is set to 0 (Phone).
Permitted
Values
String within 32 characters
Default
Blank
Web UI
Features → DND → Off Code
Phone UI
config.xml
Menu → Features → DND → Off Code
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10.13.4 DND in Custom Mode Configuration
The following table lists the parameters you can use to configure DND in Custom mode.
Note: X means account ID. It can be number 1~8 for M3/M5/M7, and 1-20 for M8.
Parameter
AccountXDndEnable
config.xml
Description
It turns on or off the DND feature.
Note: It works only if “FeatureDndMode” is set totrue1 (Custom).
Permitted
Values
false - disable
Default
false
Web UI
Features → DND → Account ID → Enable DND
Phone UI
Menu → Features → DND → Account ID → DND Status
Parameter
AccountXDndOnCode
Description
It configures the DND on code to activate the server-side DND feature. The IP phone will
send the DND on code to the server when you activate DND feature on the IP phone.
Note: It works only if “FeatureDndMode” and “FeatureDndEnable2” are both set to 1
(Custom).
Permitted
Values
String within 32 characters
Default
Blank
Web UI
Features → DND → Account ID → On Code
Phone UI
true - enable: The IP phone will reject incoming calls on all accounts.
config.xml
Menu → Features → DND → Account ID → On Code
Parameter
AccountXDndOffCode
Description
It configures the DND off code to deactivate the server-side DND feature. The IP phone
will send the DND off code to the server when you deactivate DND feature on the IP
phone.
Note: It works only if “FeatureDndMode” set to 1 (Custom) and “FeatureDndEnable2” set
to false.
Permitted
Values
String within 32 characters
Default
Blank
Web UI
Features → DND → Account ID → Off Code
Phone UI
config.xml
Menu → Features → DND → Account ID → Off Code
10.13.5 DND Synchronization for Server-side Configuration
DND synchronization feature provides the capability to synchronize the status of the DND features between
the IP phone and the server.
If the DND is activated in Phone mode, the DND status changing locally will be synchronized to registered
default accounts on the server.
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If the DND is activated in Custom mode, the DND status changing locally will be synchronized to the specific
accounts on the server.
The IP phone support 2 methods to synchronize the status of the DND between the IP phone and the server.
Prefix mode:
The IP phone will send on code or off code to synchronize the status of the DND between the IP phone and
the server.
Subscribe mode:
The IP phone will send subscribe message to synchronize the status of the DND between the IP phone and
the server when forward states change.
With Subscribe mode the IP phone don’t need config on code or off code.
The following table lists the parameters you can use to configure DND synchronization for the server side.
Note: X means account ID. It can be number 1~8 for M3/M5/M7, and 1-20 for M8.
Parameter
FeatureDNDMethod
Description
It configures the DND method for the IP phone.
Note: It works only if “DNDModeAccount” is set to 0 (Phone).
Permitted
Values
0: Prefix
1: Subscribe. The IP phone sends a SUBSCRIBE message with event “as-feature-event” to
the server.
Default
0
Web UI
Features → DND → DND method
Parameter
AccountXDndMethod
Description
It configures the DND method for the IP phone accountX.
Note: It works only if “DNDModeAccount” is set to 1 (Custom).
Permitted
Values
config.xml
config.xml
0: Prefix
1: Subscribe. The IP phone sends a SUBSCRIBE message with event “as-feature-event” to
the server.
Default
0
Web UI
Features → DND → DND method
10.13.6 DND Enable/Disable Prompt Enhancement
The following table lists the parameters you can use to configure DND enable/disable prompt enhancement.
Parameter
FeatureDNDPromptMode
config.xml
It enables or disables the IP phone to display a large DND icon on the idle screen.
Description
Note: It works only if “FeatureDNDPromptMode” is set to 1 (Enabled).
Permitted
Values
0 - default mode
Default
0
1 - strong prompt mode
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10.14 Call Forward
You can forward calls from any line on your phone to a contact. There are two ways of forwarding your calls:
•
•
Forward calls in special situations, such as when the phone is busy or there is no answer, or
forwarding all incoming calls to a contact immediately.
Manually forward an incoming call to a number.
10.14.1 Call Forward Setting Configuration
You can change the following call forward settings:
•
•
Choose a call forward mode. You can configure call forward for all lines (Phone mode) or specific
lines (Custom mode).
Allow or disallow users to forward an incoming call to a telephone number.
The following table lists the parameters you can use to configure DND setting.
Parameter
FeatureFwdMode
config.xml
Description
It configures the FWD mode for the IP phone.
Permitted
Values
0: Phone. Call forward feature is effective for the phone system.
Default
0
Web UI
Features → Forward → Forward Mode
1: Custom. You can configure call forward feature for each or all accounts.
10.14.2 Call Forward Feature Configuration
After you choose a forward mode, you can configure call forward feature for all accounts or a specific
account. It depends on the forward mode:
•
•
Phone (default): Call forward feature is effective for all accounts.
Custom: Call forward feature can be configured for a specific account or multiple accounts.
The IP phones also support call forward on code and off code to activate and deactivate server-side call
forward feature. They may vary on different servers.
10.14.3 Call forward in Phone Mode Configuration
The following table lists the parameters you can use to configure call forward in Phone mode.
Parameter
FeatureImmFwdEnable
Description
It triggers the always forward feature to on or off on a phone basis.
Note: It works only if “FeatureFwdMode” is set to 0 (Phone).
Permitted
Values
false - disable
true - enable: Incoming calls are forwarded to the destination number (configured by the
parameter “FeatureImmFwdNumber”) immediately.
Default
false
Web UI
Features → Forward → Immediate FWD → On/Off
Phone UI
Menu → Features → Call Forward → Always Forward → Always Forward
Parameter
FeatureImmFwdNumber
Description
It configures the destination number of the always forward on a phone basis.
Note: It works only if “FeatureFwdMode” is set to 0 (Phone).
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Permitted
Values
String within 32 characters
Default
Blank
Web UI
Features → Forward → Immediate FWD Phone Number
Phone UI
Menu → Features → Call Forward → Always Forward → Forward To
Parameter
FeatureImmFwdOnCode
Description
It configures the always forward on code to activate the server-side always forward
feature.
The IP phone will send the always forward on code and the pre-configured destination
number (configured by the parameter “FeatureImmFwdNumber”) to the server when you
activate always forward feature on a phone basis.
Note: If default account is account 2 and the value of the parameter “FeatureFwdMode”
is set to 0 (Phone).
Permitted
Values
String within 32 characters
Default
Blank
Web UI
Features → Forward → On Code (under Immediate FWD)
Phone UI
Menu → Features → Call Forward → Always Forward → On Code
Parameter
FeatureImmFwdOffCode
Description
It configures the always forward off code to deactivate the server-side always forward
feature. The IP phone will send the always forward off code to the server when you
deactivate always forward feature on the IP phone.
Note: If default account is account 2 and the value of the parameter “FeatureFwdMode”
is set to 0 (Phone).
Permitted
Values
String within 32 characters
Default
Blank
Web UI
Features → Forward → Off Code (under Immediate FWD)
Phone UI
Menu → Features → Call Forward → Always Forward → Off Code
Parameter
FeatureBusyFwdEnable
Description
It turns on or off the busy forward feature on a phone basis.
Note: It works only if “FeatureFwdMode” is set to 0 (Phone).
Permitted
Values
false - disable
true - enable: Incoming calls are forwarded to the destination number (configured by the
parameter “FeatureBusyFwdNumber”) when the callee is busy.
Default
false
Web UI
Features → Forward → Busy FWD → On/Off
Phone UI
Menu → Features → Call Forward → Busy Forward → Busy Forward
Parameter
FeatureBusyFwdNumber
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Description
It configures the destination number of the busy forward feature on a phone basis.
Note: It works only if “FeatureFwdMode” is set to 0 (Phone).
Permitted
Values
String within 32 characters
Default
Blank
Web UI
Features → Forward → Busy FWD Phone Number
Phone UI
Menu → Features → Call Forward → Busy Forward → Forward To
Parameter
FeatureBusyFwdOnCode
Description
It configures the busy forward on code to activate the server-side busy forward feature.
The IP phone will send the busy forward on code and the pre-configured destination
number (configured by the parameter “FeatureBusyFwdNumber”) to the server when
you activate busy forward feature on a phone basis.
Note: It works only if “ForwardModeAccount” is set to 0 (Phone).
Permitted
Values
String within 32 characters
Default
Blank
Web UI
Features → Forward → On Code (under Busy FWD)
Phone UI
Menu → Features → Call Forward → Busy Forward → On Code
Parameter
FeatureBusyFwdOffCode
Description
It configures the busy forward off code to deactivate the server-side busy forward
feature. The IP phone will send the busy forward off code to the server when you
deactivate busy forward feature on the IP phone.
Note: It works only if “ForwardModeAccount” is set to 0 (Phone).
Permitted
Values
String within 32 characters
Default
Blank
Web UI
Features → Forward → Off Code(under Busy FWD)
Phone UI
Menu → Features → Call Forward → Busy Forward → Off Code
Parameter
FeatureNoReplyFwdEnable
Description
It turns on or off the no answer forward feature on a phone basis.
Note: It works only if “FeatureFwdMode” is set to 0 (Phone).
Permitted
Values
false - disable
true - enable: Incoming calls are forwarded to the destination number (configured by the
parameter “FeatureNoReplyFwdNumber”) after a period of ring time.
Default
false
Web UI
Features → Forward → No Reply FWD → On/Off
Phone UI
Menu → Features → Call Forward → No reply Forward → No Reply Forward
Parameter
FeatureNoReplyFwdNumber
Description
It configures the destination number of the no answer forward feature on a phone basis.
Note: It works only if “FeatureFwdMode” is set to 0 (Phone).
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Permitted
Values
String within 32 characters
Default
Blank
Web UI
Features → Forward → No Reply FWD Phone Number
Phone UI
Menu → Features → Call Forward → No Reply Forward → Forward To
Parameter
FeatureNoReplyFwdOnCode
Description
It configures the no answer forward on code to activate the server-side no answer
forward feature.
The IP phone will send the no answer forward on code and the pre-configured
destination number (configured by the parameter “FeatureNoReplyFwdNumber”) to the
server when you activate no answer forward feature on a phone basis.
Note: If the default account is account 2, set the value of the parameter
“FeatureFwdMode to 0 (Phone).
Permitted
Values
String within 32 characters
Default
Blank
Web UI
Features → Forward → On Code(under No Reply FWD)
Phone UI
config.xml
Menu → Features → Call Forward → No Answer Forward → On Code
Parameter
FeatureNoReplyFwdOffCode
config.xml
Description
It configures the no answer forward off code to deactivate the server-side no answer
forward feature. The IP phone will send the no answer forward off code to the server
when you deactivate no answer forward feature on the IP phone.
Note: If the default account is account 2, set the value of the parameter
“FeatureFwdMode” to 0 (Phone).
Permitted
Values
String within 32 characters
Default
Blank
Web UI
Features → Forward → Off Code (under No Reply FWD)
Phone UI
Menu → Features → Call Forward → No Reply Forward → Off Code
Parameter
FeatureNoReplyFwdDuration
Description
The incoming calls will be forwarded when not answered after M (M is configurable by
“FeatureNoReplyFwdDuration”) seconds.
Permitted
Values
Integer from 10 to 60
Default
10
Web UI
Features → Forward → Forward Duration Noreply (under No Reply FWD)
config.xml
10.14.4 Call Forward in Custom Mode Configuration
The following table lists the parameters you can use to configure call forward in Custom mode.
Note: X means account ID. It can be number 1~8 for M3/M5/M7, and 1-20 for M8.
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Parameter
AccountXImmFwdEnable
Description
It triggers the always forward feature to on or off on a phone basis.
Note: It works only if “FeatureFwdMode” is set to 1 (Custom).
Permitted
Values
false - disable
true - enable: Incoming calls are forwarded to the destination number (configured by the
parameter “AccountXImmFwdNumber”) immediately.
Default
false
Web UI
Features → Forward → Immediate FWD → On/Off
Phone UI
Menu → Features → Call Forward → Always Forward → account ID → Always Forward
Parameter
AccountXImmFwdNumber
Description
It configures the destination number of the always forward feature on a phone basis.
Note: It works only if “FeatureFwdMode” is set to 1 (Custom).
Permitted
Values
String within 32 characters
Default
Blank
Web UI
Features → Forward → Immediate FWD Phone Number
Phone UI
Menu → Features → Call Forward → Always Forward → account ID → Forward To
Parameter
AccountXImmFwdOnCode
Description
It configures the always forward on code to activate the server-side always forward
feature.
The IP phone will send the always forward on code and the pre-configured destination
number (configured by the parameter “AccountXImmFwdNumber”) to the server when
you activate always forward feature on a phone basis.
Note: It work only if “FeatureFwdMode” is set to 1 (Custom).
Permitted
Values
String within 32 characters
Default
Blank
Web UI
Features → Forward → On Code(under Immediate FWD)
Phone UI
Menu → Features → Call Forward → Always Forward → account ID → On Code
Parameter
AccountXImmFwdOffCode
Description
It configures the always forward off code to deactivate the server-side always forward
feature. The IP phone will send the always forward off code to the server when you
deactivate always forward feature on the IP phone.
Note: It work only if “FeatureFwdMode” is set to 1 (Custom).
Permitted
Values
String within 32 characters
Default
Blank
Web UI
Features → Forward → Off Code (under Immediate FWD)
Phone UI
Menu → Features → Call Forward → Always Forward → account ID → Off Code
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Parameter
AccountXBusyFwdEnable
Description
It turns on or off the busy forward feature on a phone basis.
Note: It work only if “FeatureFwdMode” is set to 1 (Custom).
Permitted
Values
false - disable
true - enable: Incoming calls are forwarded to the destination number (configured by the
parameter “AccountXBusyFwdNumber”) when the callee is busy.
Default
false
Web UI
Features → Forward → Busy FWD → On/Off
Phone UI
Menu → Features → Call Forward → Busy Forward → account ID → Busy Forward
Parameter
AccountXBusyFwdNumber
Description
It configures the destination number of the busy forward feature on a phone basis.
Note: It work only if “FeatureFwdMode” is set to 1 (Custom).
Permitted
Values
String within 32 characters
Default
Blank
Web UI
Features → Forward → Busy FWD Phone Number
Phone UI
Menu → Features → Call Forward → Busy Forward → account ID → Forward To
Parameter
AccountXBusyFwdOnCode
Description
It configures the busy forward on code to activate the server-side busy forward feature.
The IP phone will send the busy forward on code and the pre-configured destination
number (configured by the parameter “AccountXBusyFwdNumber”) to the server when
you activate busy forward feature on a phone basis.
Note: It work only if “FeatureFwdMode” is set to 1 (Custom).
Permitted
Values
String within 32 characters
Default
Blank
Web UI
Features → Forward → On Code (under Busy FWD)
Phone UI
Menu → Features → Call Forward → Busy Forward → account ID → On Code
Parameter
AccountXBusyFwdOffCode
Description
It configures the busy forward off code to deactivate the server-side busy forward
feature. The IP phone will send the busy forward off code to the server when you
deactivate busy forward feature on the IP phone.
Note: It work only if “FeatureFwdMode” is set to 1 (Custom).
Permitted
Values
String within 32 characters
Default
Blank
Web UI
Features → Forward → Off Code (under Busy FWD)
Phone UI
Menu → Features → Call Forward → Busy Forward → account ID → Off Code
Parameter
AccountXNoReplyFwdEnable
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Description
It turns on or off the no answer forward feature on a phone basis.
Note: It work only if “FeatureFwdMode” is set to 1 (Custom).
Permitted
Values
false - disable
true - enable: Incoming calls are forwarded to the destination number (configured by the
parameter “AccountXNoReplyFwdNumber”) after a period of ring time.
Default
false
Web UI
Features → Forward → No Reply FWD → On/Off
Phone UI
Menu → Features → Call Forward → No reply Forward → account ID → No Reply
Forward
Parameter
AccountXNoReplyFwdNumber
Description
It configures the destination number of the no answer forward feature on a phone basis.
Note: It work only if “FeatureFwdMode” is set to 1 (Custom).
Permitted
Values
String within 32 characters
Default
Blank
Web UI
Features → Forward → No Reply FWD Phone Number
Phone UI
Menu → Features → Call Forward → No Reply Forward → account ID → Forward To
Parameter
AccountXNoReplyFwdOnCode
Description
It configures the no answer forward on code to activate the server-side no answer
forward feature.
The IP phone will send the no answer forward on code and the pre-configured
destination number (configured by the parameter “AccountXNoReplyFwdNumber”) to the
server when you activate no answer forward feature on a phone basis.
Note: It work only if “FeatureFwdMode” is set to 1 (Custom).
Permitted
Values
String within 32 characters
Default
Blank
Web UI
Features → Forward → On Code(under No Reply FWD)
Phone UI
Menu → Features → Call Forward → No Answer Forward → account ID → On Code
Parameter
AccountXNoReplyFwdOffCode
Description
It configures the no answer forward off code to deactivate the server-side no answer
forward feature. The IP phone will send the no answer forward off code to the server
when you deactivate no answer forward feature on the IP phone.
Note: It work only if “FeatureFwdMode” is set to 1 (Custom).
Permitted
Values
String within 32 characters
Default
Blank
Web UI
Features → Forward → Off Code (under No Reply FWD)
Phone UI
Menu → Features → Call Forward → No Reply Forward → account ID → Off Code
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You can configure the no reply forward waiting time via web or Phone UI.
•
Configure no reply forward time via web
•
Configure no reply time via Phone UI
10.14.5 Call Forward Synchronization for Server-side Configuration
Call forward synchronization feature provides the capability to synchronize the status of the call forward
features between the IP phone and the server.
If the call forward is activated in phone mode, the forward status changing locally will be synchronized to
registered default accounts on the server.
If the call forward is activated in custom mode, the forward status changing locally will be synchronized to the
specific accounts on the server. But if the forward status of the specific account is changed on the server, the
forward status locally will be changed.
The IP phone support 2 methods to synchronize the status of the call forward between the IP phone and the
server.
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Prefix mode:
The IP phone will send on code or off code to synchronize the status of the call forward between the IP
phone and the server.
Subscribe mode:
The IP phone will send subscribe message to synchronize the status of the call forward between the IP
phone and the server when forward states change.
The following table lists the parameters you can use to configure call forward synchronization for server-side.
Note: X means account ID and it can be number 1~8 for M3/M5/M7, and 1-20 for M8.
Parameter
FeatureFwdMethod
Description
It configures the FWD method for the IP phone.
Note: It works only if “FeatureFwdMode” is set to 0 (Phone).
Permitted
Values
0 - Prefix
1 - Subscribe, the IP phone send a SUBSCRIBE message with event “as-feature-event” to
the server.
Default
0
Web UI
Features → Forward → Forward method
Parameter
AccountXFwdMethod
Description
It configures the FWD method for the IP phone account X.
Note: It works only if “FeatureFwdMode” is set to 1 (Custom).
Permitted
Values
config.xml
config.xml
0: Prefix
1: Subscribe. The IP phone sends a SUBSCRIBE message with event “as-feature-event” to
the server.
Default
0
Web UI
Features → Forward → Forward method
10.15 DND & FWD Synchronization
After the function synchronization is enabled, the DND&FWD on the phone side and the DND&FWD on the
server side can be synchronized with each other. The user can conveniently turn on or off DND&FWD on the
phone side or the web page.
The following table lists the parameters you can use to configure this feature.
Note: X means account ID. It can be number 1~8 for M3/M5/M7, and 1-20 for M8.
Parameter
Description
AccountXDndSyncServerLocalProcessingEnable
config.xml
In the case of server synchronization, it configures the phone’s each account to handle
the local DND.
Note: It only works when FeaturedDndMethod is set to 1 (Phone mode) or
AccountXDndMethod is set to 1 (Custom mode).
Permitted
Values
false - disable
Default
false
Parameter
AccountXDndShareLineSyncServerEnable
true - enable
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It configures shared line account DND sync.
Description
Note: Only works when FeaturedDndMethod = 1 (Phone mode) or
AccountXDndMethod = 1 (Custom mode).
Permitted
Values
false - disable
Default
true
Parameter
AccountXFwdSyncServerLocalProcessingEnable
true - enable
config.xml
It configures share line account Forward sync.
Description
Note: It only works when FeatureFwdMethod = 1 (Phone mode) or Account[18]FwdMethod = 1 (Custom mode).
Permitted
Values
false - disable
Default
false
true - enable
10.16 Multiple Call Appearances
You can enable each registered line to support multiple concurrent calls. For example, you can place one
call on hold, switch to another call on the same registered line, and have both calls displayed.
You can set the maximum number of concurrent calls per line key on all-lines basis or a per-line basis. For
example, if you specify 3 concurrent-calls for account 1, you can only have three call appearances on a
corresponding line key. The additional incoming calls will be rejected.
You can specify the maximum concurrent-call numbers per line key.
The following table lists the parameters you can use to configure multiple call appearances.
Parameter
SIPMaxCall
Description
It configures the maximum number of concurrent calls for all registered accounts.
Permitted
Values
NUMERIC [1,4]
Default
Web UI
config.xml
Note: For M8, the permitted value for this parameter is NUMERIC [1,11].
2
Note: For M8, the default value for this parameter is 11.
Features → SIP → SIP MAX Call
10.17 Call Hold
Call hold provides a service of placing an active call on hold. It enables you to pause activity on an active call
so that you can use the phone for another task, for example, to place or receive another call.
When a call is placed on hold, the IP phones send an INVITE request with HOLD SDP to request remote
parties to stop sending media and to inform them that they are being held. The IP phones support two call
hold methods. One is RFC 3264, which has the “a” (media attribute) in the SDP to sendonly, recvonly or
inactive (for example, a=sendonly). The other is RFC 2543, which has the “c” (connection addresses for the
media streams) in the SDP to zero (for example, c=0.0.0.0).
When you place an active call on hold or the call is held by remote party, a call hold tone or held tone alerts
you after a specific period of time that a call is still on hold or is still held by the remote party. You can
configure the call hold tone and held tone.
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10.17.1 Call Hold Configuration
The following table lists the parameters you can use to configure Call Hold.
Parameter
SIPRfc2543HoldEnable
Description
It enables or disables the IP phone to use RFC 2543 (c=0.0.0.0) outgoing hold signaling.
Permitted
Values
config.xml
False - SDP media direction attributes (such as a=sendonly) per RFC 3264 is used when
placing a call on hold.
True - SDP media connection address c=0.0.0.0 per RFC 2543 is used when placing a
call on hold.
Default
false
Web UI
Features → SIP → RFC2543 Hold Enable
Parameter
AudioCHoldTone
Description
It configures the tone for the IP phone to play the initial call hold tone.
Permitted
Values
LIST[NUMERIC[-60,*],8,74]
Default
0;4;-1;200;420;335;-37;-37;-1;200;0;0;0;0;-1;200;420;335;-37;-37;-1;5000;0;0;0;0
Parameter
FeatureHoldUseInactiveEnable
Description
It enables or disables the phone to inactive outgoing hold signaling.
Permitted
Values
false - disable
Default
false
Parameter
FeaturePlayHoldToneEnable
Description
It enables or disables the IP phone to play the call hold tone when you place a call on
hold.
config.xml
config.xml
true - enable
Permitted
Values
false - disable
Default
true
Parameter
FeaturePlayHoldToneDelay
config.xml
true - enable
config.xml
It configures the time (in seconds) to wait for the IP phone to play the initial call hold tone.
Description
If it is set to 30 (30s), the IP phone will wait 30 seconds to play the initial call hold tone
after you place a call on hold.
Note: It works only if “FeaturePlayHoldToneEnable” is set to true (Enabled).
Permitted
Values
Integer from 3 to 3600
Default
30
Parameter
FeaturePlayHoldToneInterval
config.xml
It configures the time (in seconds) between subsequent call hold tones.
Description
If it is set to 3 (3s) and “FeaturePlayHoldToneDelay” is set to 30 (30s), the IP phone will
begin to play a hold tone after you place a call on hold for 30 seconds, and repeat the call
hold tone every 3 seconds.
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Note: It works only if “FeaturePlayHoldToneEnable” is set to true (Enabled).
Permitted
Values
Integer from 3 to 3600
Default
30
Parameter
FeaturePlayHeldToneEnable
Description
It enables or disables the IP phone to play the call held tone when a call is held by the
other party.
Permitted
Values
false - disabled
true - enabled
Default
false
Parameter
FeaturePlayHeldToneDelay
config.xml
config.xml
It configures the time (in seconds) to wait for the IP phone to play the initial call held tone.
Description
If it is set to 30 (30s), the IP phone will wait 30 seconds to play the initial call held tone
after you are held by the other party.
Note: It works only if the Music on Hold feature is disabled and
“FeaturePlayHeldToneEnable” is set to true (Enabled).
Permitted
Values
Integer from 3 to 3600
Default
30
Parameter
FeaturePlayHeldToneInterval
Description
config.xml
It configures the time (in seconds) between subsequent call held tones.
If it is set to 3 (3s) and “FeaturePlayHeldToneDelay” is set to 30 (30s), the IP phone will
begin to play a held tone after a call is held by the other party for 30 seconds, and repeat
the call held tone every 3 seconds.
Note: It works only if the Music on Hold feature is disabled and
“FeaturePlayHeldToneEnable” is set to true (Enabled).
Permitted
Values
Integer from 3 to 3600
Default
30
10.17.2 Music on Hold
When a call is placed on hold, the IP phone will send an INVITE message to the specified MoH server
account according to the SIP URI. The MoH server account automatically responds to the INVITE message
and immediately plays audio from some source located anywhere (LAN, Internet) to the held party. For more
information, refer to RFC worley-service-example.
10.17.3 How to Hold call
When party A is in an active call with party B, party A can Hold this call by pressing “Hold”. Then, party B will
be held on. Party A can resume this call by pressing “Retrieve”.
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10.18 Call Mute
You can mute the microphone of the active audio device (handset, headset or speakerphone) on ALE
phones during an active call or when the phone is on the calling/ringing screen. The call is automatically
muted when setting up successfully. Muting before a call is answered prevents the other party from hearing
local discussion. You can activate the mute feature by pressing the MUTE key.
Normally, the mute feature is automatically deactivated when the active call ends. You can use keep mute
feature to keep the mute state persisting across the calls. In a call center or meet room, if incoming calls are
answered automatically, the callers may hear the local discussion. Therefore, you can mute the phone in an
idle state to prevent the unintended situation. The mute state persists across calls until you unmute the
microphone manually or until the phone restarts. You can activate the mute feature by pressing the MUTE
key in idle/ dial/ringing/calling/talking state.
The following table lists the parameter you can use to enable or disable keep mute.
Parameter
FeatureKeepMuteEnable
Description
It configures the keep mute feature for the IP phone.
Permitted
Values
false - disable
Default
false
config.xml
true - enable
10.19 Call Transfer
Call transfer enables the IP phones to transfer an existing call to a third party. For example, if party A is in an
active call with party B, party A can transfer this call to party C (the third party). Then, party B will begin a
new call with party C, and party A will disconnect.
The ALE Myriad Series phones support call transfer using the REFER method specified in RFC 3515 and
offer two types of transfer:
•
•
Blind Transfer - Transfer a call directly to another party without consulting. Blind transfer is
implemented by a simple REFER method without Replaces in the Refer-To header.
Attended Transfer (Consultative Transfer) - Transfer a call with prior consulting. Attended transfer
is implemented by a REFER method with Replaces in the Refer-To header.
10.19.1 Call Transfer Configuration
The following table lists the parameters you can use to configure call transfer.
Parameter
TelephonyTransferAllowed
Description
It enables or disables the transfer feature of the IP phone.
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Permitted
Values
false - disable
Default
true
Parameter
TelephonyBlindTransferAllowed
Description
It enables or disables the blind transfer.
Permitted
Values
false - disable
Default
true
true - enable
config.xml
true - enable
10.19.2 How to Make a Transfer Call
•
Blind Transfer call: When in an active call with party B, party A presses “Transfer” to input party C
Number, and then party A can transfer this call to party C (the third party) by pressing “B Trsf”. Party
B will begin a new call with party C, and party A will disconnect.
•
Consultative Transfer call: When in an active call with party B, party A presses “Transfer” to input
party C Number, and party A will begin a new call with party C by pressing “Call”. Then, party A can
transfer this call to party B (the third party) by pressing “Transfer”, and party A will disconnect.
10.19.3 Transfer Mode Configuration for Programmable Key
You can configure the transfer mode for the IP phone when transferring the current call via a specified
programmable key. The ALE Myriad Series phones support the transfer modes: New Call, Blind Transfer.
The following table lists the parameter you can use to configure the transfer mode for a programmable key.
Parameter
FeatureTransferKeyAsBlindTransferEnable
Description
It configures the transfer mode for a programmable key. When the user presses the DSS
Key during a call, the programmable key behavior depends on the transfer mode.
Permitted
Values
false - disable
Default
false
config.xml
true - enable
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10.20 Conference
The ALE Myriad Series phones support three-way local conference and multi-way network conference.
10.20.1 Local Conference Configuration
The local conference requires a host phone to process the audio of all parties. The ALE Myriad Series
phones support up to 3 parties (5 parties for the M7 IP phone) (12 parties for the M8 IP phone) (including
yourself) in a local conference call.
You can enable or disable the local conference feature and configure the way to set up a local conference.
For the ALE Myriad Series deskphones, you can merge two calls into a conference directly by pressing the
Conf soft key or Conf hard key.
For a local three-way conference, if the conference initiator leaves the conference, all parties are
disconnected and the conference call ends. You can enable Transfer on Conference Hang Up feature and
allow the other two parties to remain connected when the conference initiator drops the conference call.
The following table lists the parameters you can use to configure local conference.
Note: X means account ID. It can be number 1~8 for M3/M5/M7, and 1-20 for M8.
Parameter
AccountXLocalConfEnable
Description
It enables or disables the local conference feature of the IP phone.
Permitted
Values
false - disable
Default
true
Web UI
Features → SIP → Local Conference Enable
config.xml
true - enable
10.20.1.1 Transfer on Conference
You can enable Transfer on Conference Hang Up feature and allow the other two parties to remain connected
when the conference initiator drops the conference call.
10.20.2 Network Conference Configuration
Network conference, also known as a centralized conference, provides you with the flexibility of call with
multiple participants (more than three). The IP phones implement network conference using the REFER
method specified in RFC 4579. This feature depends on the support from a SIP server.
For network conference, if any party leaves the conference, the remaining parties are still connected.
The following table lists the parameter you can use to configure network conference.
Note: X means account ID. It can be number 1~8 for M3/M5/M7, and 1-20 for M8.
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Parameter
Description
AccountXNConfUri
config.xml
It configures the network conference URI for a specific account.
Note: Network conference URI takes effect only when local conference is set to false.
Permitted
Values
TEXT
Default
Blank
Web UI
Account → Advanced → N-conference URI
10.21 Keep Mute
The user can mute the phone in an idle state to prevent the unintended situation. The mute state remains
during the calls until the user unmutes the microphone manually or until the phone restarts.
The following table lists the parameter you can use to enable or disable Keep Mute.
Parameter
FeatureKeepMuteEnable
Description
It configures the Keep Mute feature of the IP phone.
Permitted
Values
false - disable
Default
false
config.xml
true - enable
10.22 Auto Redial
You can configure the phone to automatically redial the last dialed number when the call is temporarily
unavailable. Both the number of attempts and waiting time between redials are configurable.
The following table lists the parameters you can use to configure auto redial.
Parameter
FeatureAutoRedialEnable
Description
It enables or disables the IP phone to automatically redial the last dialed number when the
callee is temporarily unavailable.
Permitted
Values
false - disable
Default
false
Web UI
Features → General → Auto Redial
Phone UI
Menu → Features → Auto Redial
Parameter
FeatureAutoRedialTimes
config.xml
true - enable
config.xml
It configures the interval (in seconds) for the IP phone to wait between redials.
Description
The IP phone redials the last dialed number at regular intervals till the callee answers the
call.
Permitted
Values
Integer from 1 to 10
Default
5
Web UI
Features → General → Auto Redial Times (1~10)
Phone UI
Menu → Features → Auto Redial
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Parameter
FeatureAutoRedialInterval
Note: This feature is only for Myriad phones.
config.xml
It configures the auto redial times when the callee is temporarily unavailable.
Description
The IP phone tries to redial the callee as many times as configured till the callee answers
the call.
Permitted
Values
Integer from 1 to 60
Default
10
Web UI
Features → General → Auto Redial Interval (1~60s)
Phone UI
Menu → Features → Auto Redial
10.23 USB Recording
ALE phones support manual recording during a call or automatic recording once the call is set up. Before
recording, ensure that the USB disk has been connected to the IP phone.
Parameter
FeatureUsbCallRecordingEnable
config.xml
Description
It enables or disables the call recording (using a USB flash drive) feature of the IP phone.
Permitted
Values
false - disable
Default
false
Parameter
FeatureAutoRecordingEnable
Description
It enables or disables the automatic recording feature of the IP phone.
Permitted
Values
false - disable
Default
false
true - enable
config.xml
true - enable
10.24 Confidential Dial
Password dial feature allows the callee number to be partially displayed on the IP phone when placing a call.
The hidden digits are displayed as asterisks on the phone screen. The number in the placed call list is also
partially displayed on the IP phone. This feature is especially useful for users who often place important and
confidential calls.
The following table lists the parameters you can use to configure password dial.
Parameter
FeatureConfidentialDialEnable
Description
It configures whether to enable or disable the password dial feature.
Permitted
Values
false - disable
Default
false
Web UI
Setting → General → Confidential Dial Enable
Parameter
FeatureConfidentialDialPrefix
Description
It configures the prefix of the number that needs to be partially displayed.
config.xml
true - enable
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Permitted
Values
String within 32 characters
Default
Blank
Web UI
Features → General → Confidential Dial Prefix
Parameter
FeatureConfidentialDialLength
Description
It configures how many digits need to be displayed as asterisks.
Permitted
Values
String within 32 characters
Default
Blank
Web UI
Features → General → Confidential Dial Length (0-32)
config.xml
10.25 Multicast Paging
Multicast Paging allows you to easily and quickly broadcast instant audio announcements to users who are
listening to a specific multicast group on a specific channel.
The ALE Myriad Series phones support the following 25 channels:
1 to 25: Broadcasts are sent to channel 1 to 25.
The IP phones can only send and receive broadcasts to/from the listened channels. Other channels’
broadcasts will be ignored automatically by the IP phone.
10.25.1 Multicast Paging Group Configuration
The ALE Myriad Series phones support up to 25 groups for paging. You can assign multicast IP address with
a channel for each group, and specify a label to each group to identify the phones in the group, such as All,
Sales, or HR.
Tip: You can set a Program key as Multicast Paging key or Paging list key on the phone, which allows you to
send announcements to the phones with the pre-configured multicast address(es) on the specific channel(s).
For more information
The following table lists the parameters you can use to configure a multicast paging group.
Parameter
MulticastPagingAddress[1-25]
Description
It configures the IP address and port number of the multicast paging group in the paging list.
Permitted
Values
IP address: port (224.0.0.1-239.255.255.255 port: 1-65535)
Default
Blank
Web UI
Features → Multicast Paging → Paging List
Parameter
MulticastPagingAddress[1-25]Label
Description
config.xml
config.xml
It configures the name of the multicast paging group to be displayed in the paging list.
It will be displayed on the phone screen when placing the multicast paging calls.
Permitted
Values
String within 64 characters
Default
Blank
Web UI
Features → Multicast Paging → Paging List
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Parameter
MulticastPagingAddress[1-25]Channel
config.xml
Description
It configures the channel of the multicast paging group in the paging list.
Permitted
Values
1-25
Default
1
Web UI
Features → Multicast Paging → Paging List
10.25.2 Multicast Listening Group Configuration
The ALE Myriad Series phones support up to 25 groups for listening. You can assign multicast IP address
with a channel for each group, and specify a label to each group to identify the phones in the group, such as
All, Sales, or HR.
The following table lists the parameters you can use to configure the multicast listening group.
Parameter
MulticastListeningAddress[1-25]
config.xml
Description
It configures the multicast address and port number that the phone listens to.
Permitted
Values
IP address: port (224.0.0.1-239.255.255.255 port: 1-65535)
Default
Blank
Web UI
Features → Multicast Paging → Listening List
Parameter
MulticastListeningAddress[1-25]Label
Description
It configures the label to be displayed on the phone screen when receiving the multicast
paging calls.
Permitted
Values
String within 64 characters
Default
Blank
Web UI
Features → Multicast Paging → Listening List
Parameter
MulticastListeningAddress[1-25]Channel
Description
It configures the channel that the phone listens to.
Permitted
Values
1-25
Default
1
Web UI
Features → Multicast Paging → Listening List
config.xml
config.xml
10.25.3 Multicast Paging Settings
You can configure some general settings for multicast paging, for example, specify a codec, and configure
the volume and audio device for listening to a paging call.
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By default, all the listening groups are considered with a certain priority from 1 (lower priority) to 25 (higher
priority).If you neither want to receive some paging calls nor miss urgent paging calls when there is a voice
call or paging call, or when DND is activated, you can use the priority to define how your phone handles
different incoming paging calls.
Paging Barge
You can set your phone whether an incoming paging call interrupts an active call.
The Paging Barge defines the lowest priority of the paging group from which the phone can receive a paging
call when there is a voice call (a normal phone call rather than a multicast paging call) in progress. You can
specify a priority that the incoming paging calls with higher or equal priority are automatically answered, and
the lower ones are ignored.
If it is disabled, all incoming paging calls will be automatically ignored.
Paging Priority
You can set your phone whether a new incoming paging call interrupts a current paging call.
The Paging Priority feature decides how the phone handles incoming paging calls when there is already a
paging call on the phone. If enabled, the phone will ignore incoming paging calls with lower priorities, otherwise,
the phone will answer incoming paging calls automatically and place the previous paging call on hold. If
disabled, the phone will automatically ignore all incoming paging calls.
DND for Ignoring Paging Call
If you do not want to miss some urgent paging calls when DND is activated. You can use the Ignore DND
feature to define the lowest priority of paging group from which the phone can receive an urgent paging call
when DND is activated. You can specify a priority that the incoming paging calls with higher or equal priority
are automatically answered, and the lower ones are ignored.
If it is disabled, all the incoming paging calls will be ignored when DND is activated in phone mode.
The following table lists the parameters you can use to change multicast paging settings.
Parameter
MulticastCodec
Description
It configures the codec for multicast paging.
config.xml
0 - PCMU mulaw
Permitted
Values
8 - PCMA alaw
9 - G722
18 - G729
Default
9
Web UI
Features → Multicast Paging → Multicast Paging Codec
Parameter
MulticastReceiveCallBargePriority
Description
config.xml
It configures the priority of the voice call (a normal phone call rather than a multicast
paging call) in progress.
Permitted
Values
0-25
Default
0
Web UI
Features → Multicast Paging → Paging Barge
Parameter
MulticastReceiveIgnoreDndPriority
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Description
It configures the lowest priority of the multicast paging call that can be received when
DND is activated in phone mode.
Permitted
Values
0-25
Default
0
Web UI
Features → Multicast Paging → Ignore Dnd
Parameter
MulticastReceivePriorityEnable
Description
It enables or disables the phone to handle the incoming multicast paging calls when there is
an active multicast paging call on the phone.
config.xml
Permitted
Values
false - disable
Default
true
Web UI
Features → Multicast Paging → Paging Priority
Parameter
MulticastReceiveUseHandfree
Description
It enables or disables the phone to always use the speaker as the audio device when
receiving the multicast paging calls.
true - enable
config.xml
Permitted
Values
false - disable
Default
false
Parameter
MulticastPagingAutoResumeEnable
Description
It enables or disables the phone to automatically resume the held multicast paging call after
the second multicast paging call or a new call ends.
true - enable
Permitted
Values
false - disable
Default
false
Parameter
MulticastPagingCallId
Description
Configure the Call ID to use for Multicast Paging
Permitted
Values
String within 13 characters
Default
Pegasus
config.xml
true - enable
config.xml
10.26 Action URL
Action URL allows IP phones to interact with web server applications by sending an HTTP or HTTPS GET
request.
You can specify a URL that triggers a GET request when a specified event occurs. Action URL can only be
triggered by the pre-defined events (for example, Open DND). The valid URL format is: http(s)://IP address
of the server/help.xml?.
An HTTP or HTTPS GET request may contain a variable name and a variable value, separated by “=”. Each
variable value starts with $ in the query part of the URL. The valid URL format is: http(s)://IP address of
server/help.xml?variable namee=$ variable value. The variable name can be customized by users, while the
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variable value is pre-defined. For example, a URL “http://192.168.1.10/help.xml?mac=$mac” is specified for
the event Mute, $mac will be dynamically replaced with the MAC address of the IP phone when the IP phone
mutes a call.
10.26.1 Pre-defined Events List
The following table lists the pre-defined events for action URL.
Event
Description
Setup Completed
When the IP phone completes startup.
Register Succeeded
When the IP phone successfully registers an account.
Unregistered
When the IP phone logs out of the registered account.
Register Failed
When the IP phone fails to register an account.
Off Hook
When the IP phone is off hook.
On Hook
When the IP phone is on hook.
Incoming Call
When the IP phone receives an incoming call.
Reject Incoming Call
When the IP phone rejects an incoming call.
Answer Incoming Call
When the IP phone answers a new call.
Outgoing Call
When the IP phone places a call.
Cancel Outgoing Call
When the phone cancels an outgoing call in the ring-back state.
Remote Busy
When an outgoing call is rejected.
Call Remote Canceled
When the remote party cancels the outgoing call in the ringing state.
Missed Call
When the IP phone misses a call.
Call Established
When the IP phone establishes a call.
Call Terminated
When the IP phone terminates a call.
When the IP phone enables the DND mode.
DND Enabled
Note: When the DND mode is Phone, the phone sends the action URL
for all accounts;
When the DND mode is Custom, the phone only sends the action URL
for the corresponding account.
When the IP phone disables the DND mode.
DND Disabled
Note: When the DND mode is Phone, the phone sends the action URL
for all accounts;
When the DND mode is Custom, the phone only sends the action URL
for the corresponding account.
When the IP phone enables the always forward.
Immediate Forward Enabled
Note: When the forward mode is Phone, the phone sends the action
URL for all accounts;
When the forward mode is Custom, the phone only sends the action
URL for the corresponding account.
Immediate Forward Disabled
When the IP phone disables the always forward.
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Note: When the forward mode is Phone, the phone sends the action
URL for all accounts;
When the forward mode is Custom, the phone only sends the action
URL for the corresponding account.
When the IP phone enables the busy forward.
Busy Forward Enabled
Note: When the forward mode is Phone, the phone sends the action
URL for all accounts;
When the forward mode is Custom, the phone only sends the action
URL for the corresponding account.
When the IP phone disables the busy forward.
Busy Forward Disabled
Note: When the forward mode is Phone, the phone sends the action
URL for all accounts;
When the forward mode is Custom, the phone only sends the action
URL for the corresponding account.
When the IP phone enables the no answer forward.
No Reply Forward Enabled
Note: When the forward mode is Phone, the phone sends the action
URL for all accounts;
when the forward mode is Custom, the phone only sends the action URL
for the corresponding account.
When the IP phone disables the no answer forward.
No Reply Forward Disabled
Note: When the forward mode is Phone, the phone sends the action
URL for all accounts;
When the forward mode is Custom, the phone only sends the action
URL for the corresponding account.
Forward Incoming Call
When the IP phone forwards an incoming call.
Call Transfer
When the IP phone transfers a call.
Blind Transfer
When the IP phone performs the blind transfer.
Attended Transfer
When the IP phone performs the semi-attended/attended transfer.
Transfer Failed
When the IP phone fails to transfer a call.
Transfer Failed
When the IP phone completes transferring a call.
Call Waiting Enabled
When the IP phone enables the call waiting.
Call Waiting Enabled
When the IP phone disables the call waiting.
Call Hold
When the IP phone places a call on hold.
Call Resume
When the IP phone resumes a held call.
Mute
When the IP phone mutes a call.
UnMute
When the IP phone un-mutes a call.
IP Changed
When the IP address of the IP phone changes.
Idle To Busy
When the state of the IP phone changes from idle to busy.
Busy To Idle
When the state of phone changes from busy to idle.
Autop Start
When the IP phone starts auto provisioning.
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Autop Finish
When the IP phone completes auto provisioning via power on.
Headset
When the IP phone presses the HEADSET key.
Handfree
When the IP phone presses the Speakerphone key.
Peripheral Information
When the accessory is unplugged or plugged.
VPN IP
When the phone IP address assigned by the VPN server changes.
Reboot
When the IP phone starts reboot.
Reset
When the IP phone starts reset.
Screen Active
When the IP phone screen is active.
Screen Inactive
When the IP phone screen is inactive.
Conference Established
When the IP phone establishes a conference.
10.26.2 Variable Values List
The following table lists pre-defined variable values.
Variable Value
Description
$mac
The MAC address of the IP phone.
$ip
The IP address of the IP phone.
$model
The IP phone model.
$firmware
The firmware version of the IP phone.
$active_url
The SIP URI of the current account when the IP phone places a call,
receives an incoming call or establishes a call.
$active_user
The user part of the SIP URI for the current account when the IP phone
places a call, receives an incoming call or establishes a call.
$active_host
The host part of the SIP URI for the current account when the IP phone
places a call, receives an incoming call or establishes a call.
The SIP URI of the caller when the IP phone places a call.
$local
The SIP URI of the callee when the IP phone receives an incoming call.
The SIP URI of the callee when the IP phone places a call.
$remote
The SIP URI of the caller when the IP phone receives an incoming call.
The display name of the caller when the IP phone places a call.
$display_local
The display name of the callee when the IP phone receives an incoming
call.
The display name of the callee when the IP phone places a call.
$display_remote
The display name of the caller when the IP phone receives an incoming
call.
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$call_id
The call-id of the active call.
$callerID
The display name of the caller when the IP phone receives an incoming
call.
$calledNumber
The phone number of the callee when the IP phone places a call.
$addon_number
The number of connected Addon.
$udisk_number
The number of connected USB flash drives.
$usbheadset_number
The number of connected USB headset devices.
$vpn_ip
The phone IP address assigned by the VPN server.
10.26.3 Action URL Configuration
The following table lists the parameters you can use to configure action URL.
Parameter
ActionUrlSetupCompleted
Description
It configures the action URL the phone sends after startup.
Permitted
Values
URL within 511 characters
Default
Blank
Web UI
Features → Action URL → Setup Completed
Parameter
ActionUrlRegisterSucceeded
Description
It configures the action URL the phone sends after an account is registered.
Permitted
Values
URL within 511 characters
Default
Blank
Web UI
Features → Action URL → Register Succeeded
Parameter
ActionUrlRegisterFailed
Description
It configures the action URL the phone sends after registration fails.
Permitted
Values
URL within 511 characters
Default
Blank
Web UI
Features → Action URL → Register Failed
Parameter
ActionUrlUnregistered
Description
It configures the action URL the phone sends after an account is unregistered.
Permitted
Values
URL within 511 characters
Default
Blank
Web UI
Features → Action URL → Unregistered
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Parameter
ActionUrlOffHook
Description
It configures the action URL the phone sends when off hook.
Permitted
Values
URL within 511 characters
Default
Blank
Web UI
Features → Action URL → Off Hook
Parameter
ActionUrlOnHook
Description
It configures the action URL the phone sends when on hook.
Permitted
Values
URL within 511 characters
Default
Blank
Web UI
Features → Action URL → On Hook
Parameter
ActionUrlIncomingCall
Description
It configures the action URL the phone sends when receiving an incoming call.
Permitted
Values
URL within 511 characters
Default
Blank
Web UI
Features → Action URL → Incoming Call
Parameter
ActionUrlRejectIncomingCall
Description
It configures the action URL the phone sends when rejecting an incoming call.
Permitted
Values
URL within 511 characters
Default
Blank
Web UI
Features → Action URL → Reject Incoming Call
Parameter
ActionUrlAnswerIncomingCall
Description
It configures the action URL the phone sends when answering a new incoming call.
Permitted
Values
URL within 511 characters
Default
Blank
Web UI
Features → Action URL → Answer Incoming Call
Parameter
ActionUrlOutgoingCall
Description
It configures the action URL the phone sends when placing a call.
Permitted
Values
URL within 511 characters
Default
Blank
Web UI
Features → Action URL → Outgoing Call
Parameter
ActionUrlCancelOutgoingCall
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Description
It configures the action URL the phone sends when canceling the outgoing call in the ringback state.
Permitted
Values
URL within 511 characters
Default
Blank
Web UI
Features → Action URL → Cancel Outgoing Call
Parameter
ActionUrlRemoteBusy
Description
It configures the action URL the phone sends when the outgoing call is rejected.
Permitted
Values
URL within 511 characters
Default
Blank
Web UI
Features → Action URL → Remote Busy
Parameter
ActionUrlCallRemoteCanceled
Description
It configures the action URL the phone sends when the remote party cancels the outgoing
call in the ringing state.
Permitted
Values
URL within 511 characters
Default
Blank
Web UI
Features → Action URL → Call Remote Canceled
Parameter
ActionUrlMissedCall
Description
It configures the action URL the phone sends when missing a call.
Permitted
Values
URL within 511 characters
Default
Blank
Web UI
Features → Action URL → Missed Call
Parameter
ActionUrlCallEstablished
Description
It configures the action URL the phone sends when establishing a call.
Permitted
Values
URL within 511 characters
Default
Blank
Web UI
Features → Action URL → Call Established
Parameter
ActionUrlCallTerminated
Description
It configures the action URL the phone sends when terminating a call.
Permitted
Values
URL within 511 characters
Default
Blank
Web UI
Features → Action URL → Call Terminated
Parameter
ActionUrlDNDEnabled
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Description
It configures the action URL the phone sends when DND feature is activated.
Permitted
Values
URL within 511 characters
Default
Blank
Web UI
Features → Action URL → DND Enabled
Parameter
ActionUrlDNDDisabled
Description
It configures the action URL the phone sends when DND feature is deactivated.
Permitted
Values
URL within 511 characters
Default
Blank
Web UI
Features → Action URL → DND Disabled
Parameter
ActionUrlImmediateForwardEnabled
Description
It configures the action URL the phone sends when the always forward feature is
activated.
Permitted
Values
URL within 511 characters
Default
Blank
Web UI
Features → Action URL → Immediate Forward Enabled
Parameter
ActionUrlImmediateForwardDisabled
Description
It configures the action URL the phone sends when the always forward feature is
deactivated.
Permitted
Values
URL within 511 characters
Default
Blank
Web UI
Features → Action URL → Immediate Forward Disabled
Parameter
ActionUrlBusyForwardEnabled
Description
It configures the action URL the phone sends when the busy forward feature is activated.
Permitted
Values
URL within 511 characters
Default
Blank
Web UI
Features → Action URL → Busy Forward Enabled
Parameter
ActionUrlBusyForwardDisabled
Description
It configures the action URL the phone sends when the busy forward feature is
deactivated.
Permitted
Values
URL within 511 characters
Default
Blank
Web UI
Features → Action URL → Busy Forward Disabled
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Parameter
ActionUrlNoReplyForwardEnabled
Description
It configures the action URL the phone sends when the no answer forward feature is
activated.
Permitted
Values
URL within 511 characters
Default
Blank
Web UI
Features → Action URL → No Reply Forward Enabled
Parameter
ActionUrlNoReplyForwardDisabled
Description
It configures the action URL the phone sends when the no answer forward feature is
deactivated.
Permitted
Values
URL within 511 characters
Default
Blank
Web UI
Features → Action URL → No Reply Forward Disabled
Parameter
ActionUrlForwardIncomingCall
Description
It configures the action URL the phone sends when forwarding an incoming call.
Permitted
Values
URL within 511 characters
Default
Blank
Web UI
Features → Action URL → Forward Incoming Call
Parameter
ActionUrlCallTransfer
Description
It configures the action URL the phone sends when performing a transfer.
Permitted
Values
URL within 511 characters
Default
Blank
Web UI
Features → Action URL → Call Transfer
Parameter
ActionUrlBlindTransfer
Description
It configures the action URL the phone sends when performing a blind transfer.
Permitted
Values
URL within 511 characters
Default
Blank
Web UI
Features → Action URL → Blind Transfer
Parameter
ActionUrlAttendedTransfer
Description
It configures the action URL the phone sends when performing an attended/semi-attended
transfer.
Permitted
Values
URL within 511 characters
Default
Blank
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Web UI
Features → Action URL → Attended Transfer
Parameter
ActionUrlTransferFailed
Description
It configures the action URL the phone sends when transferring a call fails.
Permitted
Values
URL within 511 characters
Default
Blank
Web UI
Features → Action URL → Transfer Failed
Parameter
ActionUrlTransferFinished
Description
It configures the action URL the phone sends when completing a call transfer.
Permitted
Values
URL within 511 characters
Default
Blank
Web UI
Features → Action URL → Transfer Finished
Parameter
ActionUrlCallWaitingEnabled
Description
It configures the action URL the phone sends when the call waiting feature is enabled.
Permitted
Values
URL within 511 characters
Default
Blank
Web UI
Features → Action URL → Call Waiting Enabled
Parameter
ActionUrlCallWaitingDisabled
Description
It configures the action URL the phone sends when the call waiting feature is disabled.
Permitted
Values
URL within 511 characters
Default
Blank
Web UI
Features → Action URL → Call Waiting Disabled
Parameter
ActionUrlCallHold
Description
It configures the action URL the phone sends when placing a call on hold.
Permitted
Values
URL within 511 characters
Default
Blank
Web UI
Features → Action URL → Call Hold
Parameter
ActionUrlCallUnhold
Description
It configures the action URL the phone sends when resuming a hold call.
Permitted
Values
URL within 511 characters
Default
Blank
Web UI
Features → Action URL → Call Resume
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Parameter
ActionUrlMute
Description
It configures the action URL the phone sends when muting a call.
Permitted
Values
URL within 511 characters
Default
Blank
Web UI
Features → Action URL → Mute
Parameter
ActionUrlUnmute
Description
It configures the action URL the phone sends when un-muting a call.
Permitted
Values
URL within 511 characters
Default
Blank
Web UI
Features → Action URL → UnMute
Parameter
ActionUrlIpChanged
Description
It configures the action URL the phone sends when changing the IP address of the phone.
Permitted
Values
URL within 511 characters
Default
Blank
Web UI
Features → Action URL → IP Changed
Parameter
ActionUrlIdleToBusy
Description
It configures the action URL the phone sends when changing the state of the IP phone
from busy to idle.
Permitted
Values
URL within 511 characters
Default
Blank
Web UI
Features → Action URL → Idle To Busy
Parameter
ActionUrlBusyToIdle
Description
It configures the action URL the phone sends when changing the state of the phone from
idle to busy.
Permitted
Values
URL within 511 characters
Default
Blank
Web UI
Features → Action URL → Busy To Idle
Parameter
ActionUrlAutopStart
Description
It configures the action URL the phone sends when starting auto provisioning.
Permitted
Values
URL within 511 characters
Default
Blank
Web UI
Features → Action URL → Autop Start
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Parameter
ActionUrlAutopFinish
Description
It configures the action URL the phone sends when completing auto provisioning via
power on.
Permitted
Values
URL within 511 characters
Default
Blank
Web UI
Features → Action URL → Autop Finish
Parameter
ActionUrlHeadset
Description
It configures the action URL the phone sends when pressing the HEADSET key.
Permitted
Values
URL within 511 characters
Default
Blank
Web UI
Features → Action URL → Headset
Parameter
ActionUrlHandfree
Description
It configures the action URL the phone sends when pressing the Speakerphone key.
Permitted
Values
URL within 511 characters
Default
Blank
Web UI
Features → Action URL → Handfree
Parameter
ActionUrlPeripheralInformation
Description
It configures the action URL the phone sends when you unplug or plug the accessory.
Permitted
Values
URL within 511 characters
Default
Blank
Web UI
Features → Action URL → Peripheral Information
Parameter
ActionUrlVpnIp
Description
It configures the action URL the phone sends when the IP address assigned by the VPN
server changes.
Permitted
Values
URL within 511 characters
Default
Blank
Web UI
Features → Action URL → VPN IP
Parameter
ActionUrlReboot
Description
It configures the action URL the phone sends when start to reboot.
Permitted
Values
URL within 511 characters
Default
Blank
Web UI
Features → Action URL → Reboot
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Parameter
ActionUrlReset
config.xml
Description
It configures the action URL the phone sends when start to reset.
Permitted
Values
URL within 511 characters
Default
Blank
Web UI
Features → Action URL → Reset
Parameter
ActionUrlScreenActive
Description
It configures the action URL the phone sends when the screen is active.
Permitted
Values
URL within 511 characters
Default
Blank
Web UI
Features → Action URL → Screen Active
Parameter
ActionUrlScreenInactive
Description
It configures the action URL the phone sends when the screen is inactive.
Permitted
Values
URL within 511 characters
Default
Blank
Web UI
Features → Action URL → Screen Inactive
Parameter
ActionUrlConferenceEstablished
Description
It configures the action URL the IP phone sends when establishing a conference.
Permitted
Values
URL within 511 characters
Default
Blank
Web UI
Features → Action URL → Conference Established
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10.27 Action URI
The ALE Myriad Series phones can perform the specified action by receiving and handling an HTTP or
HTTPS GET request or accept a SIP NOTIFY message with the “Event: ACTION-URI” header from a SIP
proxy server.
10.27.1 Supported HTTP/HTTPS GET Request
Opposite to action URL, action URI allows IP phones to interact with web server application by receiving and
handling an HTTP or HTTPS GET request. When receiving a GET request, the IP phone will perform the
specified action and respond with a 200 OK message.
A GET request may contain a variable named as “key” and a variable value, which are separated by “=”. The
valid URI format is: http(s)://<phoneIPAddress>/servlet?key=variable value. For example:
http://10.3.20.10/servlet?key=OK.
For security reasons, IP phones do not handle HTTP/HTTPS GET requests by default. You need to specify
the trusted IP address for action URI. When the IP phone receives a GET request from the trusted IP
address for the first time, the phone screen prompts the message “Allow remote control?”. Press the “OK”
soft key on the phone to allow remote control.
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You can specify one or more trusted IP addresses on the IP phone, or configure the IP phone to receive and
handle the URI from any IP address.
10.27.2 Supported SIP Notify Message
In addition, ALE Myriad Series phones can perform the specified action immediately by accepting a SIP
NOTIFY message with the “Event: ACTION-URI” header from a SIP proxy server. The message body of the
SIP NOTIFY message may contain a variable named as “key” and a variable value, which are separated by
“=”.
This method is especially useful for users who always work in the small office/home office where a secure
firewall may prevent the HTTP or HTTPS GET request from the external network.
Note: If you want to only accept the SIP NOTIFY message from your SIP server and outbound proxy server,
you have to enable the Accept SIP Trust Server Only feature.
If you use SIP NOTIFY message method, you do not need to specify the trusted IP address for action URI.
However, you should enable the IP phone to receive the action URI requests. When the IP phone receives a
SIP NOTIFY message with the “Event: ACTION-URI” header from a SIP proxy server for the first time, the
LCD screen also prompts the message “Allow remote control?”. Press the “OK” soft key on the phone to
allow remote control.
Example of a SIP Notify with the variable value (OK):
NOTIFY sip:[toUsername]@[remote_ip]:[remote_port];transport=[transport] SIP/2.0
Via: SIP/2.0/[transport] [local_ip]:[local_port];branch=[branch]
From: <sip:[fromUsername]@[remote_ip]:[remote_port]>;tag=452352542352354325
To: <sip:[toUsername]@[remote_ip]:[remote_port]>;[peer_tag_param]
Call-ID: [call_number]@[local_ip]
CSeq: [cseq+1] NOTIFY
Allow-Events: message-summary, refer, dialog, line-seize, presence, call-info, as-feature-event, callingname, ua-profile
Max-Forwards: 70
Contact: <sip:[fromUsername]@[local_ip]:[local_port];transport=[transport]>
User-Agent:
Event: ACTION-URI
Content-Type: message/sipfrag
Content-Length: [len]
key=OK«
10.27.3 Variable Values List
The ALE Myriad Series phones also support a combination of the variable values in the URI, but the order of
the variable value is determined by the operation of the phone. The valid URI format is shown below:
http(s)://<phoneIPAddress>/servlet?key=variable value[;variable value].
Variable values are separated by a semicolon from each other.
Note: For M8, (F_) CONFERENCE/ F_ CONFERENCE_ LONGPRESS are replaced by (F_) HEADSET/ F_
HEADSET_ LONGPRESS.
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Variable Value
Phone Action
(F_) OK
Short Press the OK key
(F_) UP/DOWN/LEFT/RIGHT/
Short Press the navigation keys
(F_) CANCEL
Short press the Cancel key
F_CANCEL_LONGPRESS
Long Press Cancel key
(F_) VOLUME_UP
Short press the Volume up key
(F_) VOLUME_DOWN
Short press the Volume down key
LX
M3 X(1-6), M5/M7X(1-8), M8 X(1-10) Short press the line
key
F_LX_LONGPRESS
Long Press Line key M3 X(1-6), M5/M7 X(1-8), M8 X(1-10)
FX
M3/M5/M7 X(1-4), M8 X(1-5) Short press the SOFT key
(F_) 0-9/*/ F_STAR/F_POUND
Short press the number key
(F_) RD
Short Press the RD/Redial key
(F_) HOLD
Short Press the Hold key
(F_) TRANSFER
Short Press the Transfer key
(F_) CONFERENCE
Short press the Conference key (for M3/M5/M7)
F_ CONFERENCE_ LONGPRESS
Long Press Conference key (for M3/M5/M7)
(F_) HEADSET
Short press the Conference key (for M8)
F_ HEADSET_ LONGPRESS
Short press the Conference key (for M8)
(F_) RELEASE
Short press the Release key
(F_) MUTE
Short press the Mute key
F_ MUTE_ LONGPRESS
Long Press Mute key
(F_) MESSAGE
Short press the Message key
(F_) HANDSFREE
Short press the Handsfree key
OFFHOOK
Pick up the handset.
ONHOOK
Hang up the handset
BACK_IDLE
Return the phone to idle
REBOOT(case insensitive)
Reboot the phone
RESET(case insensitive)
Reset factory
DND_ON
Set dnd on
DND_OFF
Set dnd off
ANSWER/ASW
Answer a call
ATrans=xxx
Perform a semi-attended/attended transfer to xxx.
BTrans=xxx
Perform a blind transfer to xxx
CallWaitingOn
Activate the call waiting feature
CallWaitingOff
Deactivate the call waiting feature
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CALLEND
End a call
ASW/CANCEL/HOLD/UNHOLD:xxx
Answer/end/hold/unhold a call (xxx refers to the call-id of
the active call)
AlwaysFwdOn/BusyFwdOn/NoAnswFwdOn
=xxx
Activate an always/busy/no answer forward feature to xxx
for the IP phone (“xxx” means the destination number)
AlwaysFwdOff/BusyFwdOff/NoAnswFwdOff
Deactivate the always/busy/no answer forward feature for
the IP phone
Use y call to xxx
number=xxx&outgoing_uri=y
Eg:
https://10.4.0.62/servlet?key=number=1000&outgoing_uri=
1001
Use 1001 call 1000
Autop
Perform auto provisioning
Gets the current screen capture
Eg:
https://10.4.0.62/screencapture
screencapture
https://10.4.0.62/servlet?command=screencapture
If you want to download screen shots
https://10.4.0.62/screencapture/download
10.27.4 Action URI Configuration
The following table lists the parameters you can use to configure action URI.
Parameter
FeatureActionUriEnable
config.xml
Description
It enables or disables the phone to receive action URI requests.
Permitted
Values
false - disable
Default
false
Parameter
FeatureActionUriPromptEnable
Description
It enables or disables the phone to pop up the Allow Remote Control prompt when
receiving action URI requests.
true - enable
Permitted
Values
false - disable
Default
true
Parameter
FeatureActionUriLimitIp
config.xml
true - enable
config.xml
It configures server address from which the phone receives the action URI requests.
Description
Multiple addresses are separated by commas. For discontinuous IP addresses, multiple IP
addresses are separated by commas.
For continuous IP addresses, the format likes *.*.*.* and the “*” stands for the values
0~255.
Note: It works only if “FeatureActionUriEnable” is set to true (Enabled).
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IP address
Permitted
Values
Blank - The phone will reject any HTTP GET request.
Any - The phone will accept and handle HTTP GET requests from any IP address.
Default
Blank
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11. Phone Customization
11.1 Multiple Languages
The IP phones support multiple languages. Languages used on the phone user interface and web user
interface can be specified respectively as required.
11.1.1 Phone Language Configuration
The following table lists the parameters you can use to configure the phone SettingLanguage.
Parameter
SettingLanguage
Description
It configures phone display SettingLanguage.
config.xml
0 - English
1 - French
2 - Deutsch
3 - Italian
4 - Spanish
5 - Nederlands
6 - Portuguese
7 - Hungarian
8 - Czech
9 - Slovak
10 - Slovenian
11 - Estonian
12 - Polish
13 - Lithuanian
Permitted
Values
14 - Latvian
15 - Turkish
16 - Greek
17 - Sweden
18 - Norway
19 - Denmark
20 - Finland
21 - Icelandic
22 - Chinese_simplified
23 - Chinese_traditional
24 - Korean
25 - Japanese
26 - Arabic
27 - Hebrew
28 - Russian
Default
0
Phone UI
Menu → Basic Setting → Language
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11.2 Screen Saver
The screen saver will automatically start when the IP phone is idle for the preset waiting time. You can stop
the screen saver at any time by pressing any key. When your phone is idle again for a preset waiting time,
the screen saver starts again.
By default, the phone screen displays a built-in image when the screen saver starts. The following shows the
built-in screen saver displayed on the ALE Myriad Series phones:
You can also configure the display of time & date, certain status icons (for example, miss call, a new text
message), or custom information (for example, company logo) on the screen saver.
The following table lists the parameters you can use to configure screensaver.
Parameter
SettingScreensaverEnable
config.xml
Description
It configures whether to enable or disable screensaver
Permitted
Values
false - disable
Default
true
Web UI
Settings → Display → Screensaver
Phone UI
Menu → Basic Setting → Display → Screen saver → Screen saver
Parameter
SettingScreensaverTimeout
Description
It configures the time (in seconds) to wait in the idle state before the screen saver starts.
true - enable
config.xml
60-1min
120-2min
300-5min
600-10min
Permitted
Values
1800-30min
3600-1h
7200-2h
10800-3h
21600-6h
Default
300-5min
Web UI
Display → Timeout
Phone UI
Menu → Basic Setting → Display
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11.3 Backlight of LCD
You can change the backlight brightness of the LCD screen during phone activity and inactivity. The
backlight brightness automatically changes when the phone is idle for a specified time.
You can change the screen backlight brightness and time in the following settings:
Active Level: The brightness level of the LCD screen when the phone is active. Digits (1-9) represent
different brightness levels. 9 is the brightest level.
Inactive Level: The brightness of the LCD screen when the phone is inactive. You can select a low
brightness or turn off the backlight.
Backlight Time: The delay time to change the brightness of the LCD screen when the phone is inactive.
Backlight time includes the following settings you can choose from.
•
•
Always On: Backlight is on permanently.
Always,15s, 30s, 60s, 2min, 5min, 10min or 30min: Backlight is changed when the phone is
inactive after the designated time (in seconds).
11.3.1 Supported Backlight Options
The following table lists available options to configure the backlight of phone models/expansion modules.
Phone Model (and the connected
expansion module)
Configuration Options
Inactive Level
Myriad Series IP phones
Active Level
Backlight Time
11.3.2 Backlight Brightness and Time Configuration
The following table lists the parameters you can use to configure screen backlight brightness and time.
Parameter
SettingActiveBacklightLevel
Description
It configures the intensity of the LCD screen when the phone is active.
Permitted
Values
[1,9]
Default
5
Web UI
Setting → Display → Active Backlight Level
Phone UI
Menu → Basic Setting → Display → Backlight → Active Level
Parameter
SettingInactiveBackLightLevel
Description
It configures the intensity of the LCD screen when the phone is inactive.
Permitted
Values
[1,9]
Default
1
Web UI
Setting → Display → Inactive Backlight Level
Phone UI
Menu → Basic Setting → Display → Backlight → Inactive Level
Parameter
SettingBacklightTimeout
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Description
It configures the delay time (in seconds) to change the intensity of the LCD screen when
the IP phone is inactive.
0-Always On
15-15s
30-30s
Permitted
Values
60-1min
120-2min
300-5min
600-10min
1800-30min
Default
300
Web UI
Settings → Display → Backlight Timeout
Phone UI
Menu → Basic Setting → Display → Backlight → Backlight Time
11.4 Backlight of LED (Only for M8)
The M8 phone supports changing the LED backlight brightness for digital keys on dialing pad.
You can configure the display brightness level on phone UI or WBM.
Note: If the value of parameter “SettingLedSyncBacklightEnable” is true, the backlight brightness of LCD and
LED will be adjusted synchronously.
11.4.1 Supported Backlight LED Options
The following table lists available options to configure the LED backlight of phone models/expansion
modules.
Phone Model (and the connected
expansion module)
Configuration Options
LED Inactive Level
M8
LED Active Level
LED Backlight Time
11.4.2 LED Backlight Brightness and Time Configuration
The following table lists the parameters you can use to configure the LED backlight brightness and time.
Parameter
SettingLedSyncBacklightEnable
config.xml
Description
It configures whether synchronized with LCD backlight configuration
Permitted
Values
true
Default
true
Web UI
Settings → Display → LED Synchronize
Phone UI
Menu → Basic Setting → Display → Backlight → LED Synchronize
Parameter
SettingInactiveLedLevel
Description
It configures the intensity of the LED backlight when the phone is inactive.
false
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Permitted
Values
[0,9]
Default
1
Web UI
Setting → Display → LED Inactive Level
Phone UI
Menu → Basic Setting → Display → Backlight → LED Inactive Level
Parameter
SettingActiveLedLevel
Description
It configures the intensity of the LED backlight when the phone is active.
Permitted
Values
[0,9]
Default
5
Web UI
Settings → Display → LED Active Level
Phone UI
Menu → Basic Setting → Display → Backlight → LED Active Level
Parameter
SettingLedTimeout
Description
It configures the delay time (in seconds) to change the intensity of the LED when the IP
phone is inactive.
config.xml
config.xml
0-Always On
15-15s
30-30s
Permitted
Values
60-1min
120-2min
300-5min
600-10min
1800-30min
Default
300
Web UI
Settings → Display → LED Timeout
Phone UI
Menu → Basic Setting → Display → Backlight → LED Working Time
11.5 ECO Mode (Only for M8)
The M8 phone supports the ECO (Ecology Conservation Optimization) mode. If the phone is set to ECO mode,
the LED lights on digital keys will be off.
The following table lists the parameters you can use to configure ECO mode.
Parameter
SettingEcoModeEnable
config.xml
Description
It configures whether to enable or disable ECO mode of the M8 phone.
Permitted
Values
true
Default
false
Web UI
Settings → Display → ECO Mode
Parameter
SettingEcoModeOffHourTimeout
false
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Description
It configures the delay time the phone enters ECO mode when in non-working time.
Permitted
Values
[1,10]
Default
5
Web UI
Settings → Display → Off Hour Timeout
Parameter
SettingEcoModeOfficeHourTimeout
Description
It configures the delay time the phone enters ECO mode when in working time.
Permitted
Values
[1,240]
Default
120
Web UI
Settings → Display → Office Hour Timeout
Parameter
SettingEcoOfficeHourSunStartTime
Description
It configures the start time of Sunday.
Permitted
Values
[0,23]
Default
9
Web UI
Settings → Display → Sunday
Parameter
SettingEcoOfficeHourSunEndTime
Description
It configures the end time of Sunday.
Permitted
Values
[0,23]
Default
9
Web UI
Settings → Display → Sunday
Parameter
SettingEcoOfficeHourMonStartTime
Description
It configures the start time of Monday.
Permitted
Values
[0,23]
Default
9
Web UI
Settings → Display → Monday
Parameter
SettingEcoOfficeHourMonEndTime
Description
It configures the end time of Monday.
Permitted
Values
[0,23]
Default
17
Web UI
Settings → Display → Monday
Parameter
SettingEcoOfficeHourTuesStartTime
Description
It configures the start time of Tuesday.
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Permitted
Values
[0,23]
Default
9
Web UI
Settings → Display → Tuesday
Parameter
SettingEcoOfficeHourTuesEndTime
Description
It configures the end time of Tuesday.
Permitted
Values
[0,23]
Default
17
Web UI
Settings → Display → Tuesday
Parameter
SettingEcoOfficeHourWedStartTime
Description
It configures the start time of Wednesday.
Permitted
Values
[0,23]
Default
9
Web UI
Settings → Display → Wednesday
Parameter
SettingEcoOfficeHourWedEndTime
Description
It configures the end time of Wednesday.
Permitted
Values
[0,23]
Default
17
Web UI
Settings → Display → Wednesday
Parameter
SettingEcoOfficeHourThurStartTime
Description
It configures the start time of Thursday.
Permitted
Values
[0,23]
Default
9
Web UI
Settings → Display → Thursday
Parameter
SettingEcoOfficeHourThurEndTime
Description
It configures the end time of Thursday.
Permitted
Values
[0,23]
Default
17
Web UI
Settings → Display → Thursday
Parameter
SettingEcoOfficeHourFriStartTime
Description
It configures the start time of Friday.
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Permitted
Values
[0,23]
Default
9
Web UI
Settings → Display → Friday
Parameter
SettingEcoOfficeHourFriEndTime
Description
It configures the end time of Friday.
Permitted
Values
[0,23]
Default
17
Web UI
Settings → Display → Friday
Parameter
SettingEcoOfficeHourSatStartTime
Description
It configures the start time of Saturday.
Permitted
Values
[0,23]
Default
9
Web UI
Settings → Display → Saturday
Parameter
SettingEcoOfficeHourSatEndTime
Description
It configures the end time of Saturday.
Permitted
Values
[0,23]
Default
9
Web UI
Settings → Display → Saturday
config.xml
config.xml
config.xml
11.6 Time and Date
The ALE Myriad Series phones maintain a local clock. You can choose to get the time and date from SNTP
(Simple Network Time Protocol) time server to have the most accurate time and phone DST (Daylight Saving
Time) to make better use of daylight and to conserve energy, or you can set the time and date manually. The
time and date can be displayed in several formats on the idle screen.
11.6.1 Time Zone
Time Zone
Time Zone Name
-11:00
Midway, Niue, Pago_Pago
-10:00
Adak, Honolulu, Rarotonga, Tahiti
-9:30
Marquesas
-9:00
Anchorage, Gambier, Juneau, Metlakatla, Nome, Sitka, Yakutat
-8:00
Dawson, Los_Angeles, Pacific-New, Pitcairn, Tijuana, Vancouver, Whitehorse
-7:00
Boise, Cambridge_Bay, Chihuahua, Creston, Dawson_Creek, Denver, Edmonton,
Fort_Nelson, Hermosillo, Inuvik, Ojinaga, Mazatlan, Phoenix, Yellowknife
-6:00
Bahia_Banderas, Belize, Chicago, Costa_Rica, Easter, El_Salvador, Galapagos,
Guatemala, Indiana/Knox, Indiana/Tell_City, Managua, Matamoros, Menominee, Merida,
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Mexico_City, Monterrey, North_Dakota/Beulah, North_Dakota/Center,
North_Dakota/New_Salem, Rainy_River, Rankin_Inlet, Regina, Resolute, Swift_Current,
Tegucigalpa, Winnipeg
-5:00
Atikokan, Bogota, Cancun, Cayman, Detroit, Eirunepe, Grand_Turk, Guayaquil, Havana,
Indiana/Indianapolis, Indiana/Marengo, Indiana/Petersburg, Indiana/Vevay,
Indiana/Vincennes, Indiana/Winamac, Iqaluit, Jamaica, Kentucky/Louisville,
Kentucky/Monticello, Lima, Nassau, New_York, Nipigon, Panama, Pangnirtung, Port-auPrince, Rio_Branco, Thunder_Bay, Toronto
-4:00
Anguilla, Antigua, Aruba, Asuncion, Barbados, Bermuda, Blanc-Sablon, Boa_Vista,
Campo_Grande, Caracas, Cuiaba, Curacao, Dominica, Glace_Bay, Goose_Bay,
Grenada, Guadeloupe, Guyana, Halifax, Kralendijk, La_Paz, Lower_Princes, Manaus,
Marigot, Martinique, Moncton, Montserrat, Port_of_Spain, Porto_Velho, Puerto_Rico,
Santiago, Santo_Domingo, St_Barthelemy, St_Kitts, St_Lucia, St_Thomas, St_Vincent,
Thule, Tortola
-3:30
St_Johns
-3:00
Araguaina, Argentina/Buenos_Aires, Argentina/Catamarca, Argentina/Cordoba,
Argentina/Jujuy, Argentina/La_Rioja, Argentina/Mendoza, Argentina/Rio_Gallegos,
Argentina/Salta, Argentina/San_Juan, Argentina/San_Luis, Argentina/Tucuman,
Argentina/Ushuaia, Bahia, Belem, Cayenne, Fortaleza, Godthab, Maceio, Miquelon,
Montevideo, Palmer, Paramaribo, Punta_Arenas, Recife, Rothera, Santarem, Sao_Paulo,
Stanley
-2:00
Noronha, South_Georgia
-1:00
Azores, Cape_Verde
GMT, UTC, Universal, Abidjan, Accra, Bamako, Banjul, Bissau, Canary, Conakry, Dakar,
0
Danmarkshavn, Faroe, Freetown, Greenwich, Guernsey, Isle_of_Man, Jersey, Lisbon,
Lome, London, Madeira, Monrovia, Nouakchott, Ouagadougou, Reykjavik, Sao_Tome,
St_Helena, Troll, Zulu
Algiers, Amsterdam, Andorra, Bangui, Belgrade, Berlin, Bratislava, Brazzaville, Brussels,
+1:00
Budapest, Busingen, Casablanca, Ceuta, Copenhagen, Douala, Dublin, El_Aaiun,
Gibraltar, Kinshasa, Lagos, Libreville, Ljubljana, Longyearbyen, Luanda, Luxembourg,
Madrid, Malabo, Malta, Monaco, Ndjamena, Niamey, Oslo, Paris, Podgorica, Porto-Novo,
Prague, Rome, San_Marino, Sarajevo, Scoresbysund, Skopje, Stockholm, Tirane, Tunis,
Vaduz, Vatican, Vienna, Warsaw, Zagreb, Zurich
Amman, Athens, Beirut, Blantyre, Bucharest, Bujumbura, Cairo, Chisinau, Damascus,
+2:00
Famagusta, Gaborone, Gaza, Harare, Hebron, Helsinki, Jerusalem, Johannesburg,
Kaliningrad, Khartoum, Kiev, Kigali, Lubumbashi, Lusaka, Maputo, Mariehamn, Maseru,
Mbabane, Nicosia, Riga, Sofia, Tallinn, Tripoli, Uzhgorod, Vilnius, Windhoek, Zaporozhye
+3:00
Addis_Ababa, Aden, Antananarivo, Asmara, Baghdad, Bahrain, Comoro,
Dar_es_Salaam, Djibouti, Istanbul, Juba, Kampala, Kirov, Kuwait, Mayotte, Minsk,
Mogadishu, Moscow, Nairobi, Qatar, Riyadh, Simferopol, Syowa
+3:30
Tehran
+4:00
+4:30
Astrakhan, Baku, Dubai, Mahe, Mauritius, Muscat, Reunion, Samara, Saratov, Tbilisi,
Ulyanovsk, Volgograd, Yerevan
Kabul
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+5:00
Aqtau, Aqtobe, Ashgabat, Atyrau, Dushanbe, Karachi, Kerguelen, Maldives, Mawson,
Oral, Qyzylorda, Samarkand, Tashkent, Yekaterinburg
+5:30
Colombo, Kolkata
+5:45
Kathmandu
+6:00
Almaty, Bishkek, Chagos, Dhaka, Omsk, Qostanay, Thimphu, Urumqi, Vostok
+6:30
Cocos, Yangon
Bangkok, Barnaul, Christmas, Davis, Ho_Chi_Minh, Hovd, Jakarta, Krasnoyarsk,
+7:00
Novokuznetsk, Novosibirsk, Phnom_Penh, Pontianak, Tomsk, Vientiane
+8:00
Brunei, Casey, Choibalsan, Hong_Kong, Irkutsk, Kuala_Lumpur, Kuching, Macau,
Makassar, Manila, Perth, Shanghai, Singapore, Taipei, Ulaanbaatar
+8:45
Eucla
+9:00
Chita, Dili, Jayapura, Khandyga, Palau, Pyongyang, Seoul, Tokyo, Yakutsk
+9:30
Adelaide, Broken_Hill, Darwin
Brisbane, Chuuk, Currie, DumontDUrville, Guam, Hobart, Lindeman, Melbourne,
+10:00
Port_Moresby, Saipan, Sydney, Ust-Nera, Vladivostok
+10:30
Lord_Howe
+11:00
Bougainville, Efate, Guadalcanal, Kosrae, Macquarie, Magadan, Norfolk, Noumea,
Pohnpei, Sakhalin, Srednekolymsk
+12:00
Anadyr, Auckland, Fiji, Funafuti, Kamchatka, Kwajalein, Majuro, McMurdo, Nauru,
Tarawa, Wake, Wallis
+12:45
Chatham
+13:00
Apia, Enderbury, Fakaofo, Tongatapu
+14:00
Kiritimati
The following table lists the parameters you can use to configure the time zone.
Parameter
SettingTimeZone
Description
It configures the time zone.
Permitted
Values
CHOICE
Default
0
Web UI
Settings → Time & Date
config.xml
11.6.2 NTP Settings
You can configure an NTP time server for the desired area as required. The NTP time server address can be
offered by the DHCP server or configured manually.
The following table lists the parameters you can use to configure the NTP.
Parameter
Description
SettingSntpServer
config.xml
It configures the IP address or the domain name of the NTP server.
The IP phone will obtain the current time and date from the NTP server
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Permitted
Values
IP_DOMAIN
Default
0.pool.ntp.org
Web UI
Settings → Time & Date → SNTP Address
Parameter
SettingSntpServer2
Description
config.xml
It configures the IP address or the domain name of the NTP server2.
The IP phone will obtain the current time and date from the NTP server2
Permitted
Values
IP_DOMAIN
Default
time.nist.gov
Web UI
Settings → Time & Date → SNTP Secondary Address
Parameter
SettingSntpRefreshPeriod
Description
It configures the interval (in seconds) at which the phone updates time and date from the
NTP server.
Permitted
Values
NUMERIC[0,*]
Default
3600
Web UI
Settings → Time & Date → SNTP Refresh Period
config.xml
11.6.3 DST Settings
You can set DST for the desired area as required. By default, the DST is disabled. If set to Automatic, it can
be adjusted automatically from the current time zone setting. The time zone and corresponding DST preconfigurations exist in the AutoDST file. If the DST is set to Automatic, the IP phone obtains the DST
configuration from the AutoDST file.
11.6.3.1 DST Configuration
The following table lists the parameters you can use to configure DST.
Parameter
SettingDstEnable
Description
It configures the Daylight Saving Time (DST) feature.
config.xml
0 - Disabled
Permitted
Values
1 - Enabled
Default
0
Web UI
Settings → Time & Date → DST Enable
Parameter
SettingTimeZoneLocation
Description
2 - Automatic
config.xml
It configures the Daylight Saving Time (DST) Location.
Note: It works only if “SettingDstEnable” is set to 2 (Automatic).
Permitted
Values
Strings - country or area name
Default
Universal
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Web UI
Setting → Time & Date → Location
Parameter
SettingDstType
Description
config.xml
It configures the Daylight Saving Time (DST) Type.
Note: It works only if “SettingDstEnable” is set to 1 (Enabled).
Permitted
Values
week - By week
Default
week
Web UI
Setting → Time & Date → DST Type
Parameter
SettingDstStartDate
date - By date
config.xml
It configures the Daylight Saving Time (DST) start date.
Description
Note: It works only if “SettingDstEnable” is set to 1 (Enabled) and SettingDstType is set
to date
Permitted
Values
Strings
Default
1
Web UI
Setting → Time & Date → DST Start Date
Parameter
SettingDstEndDate
config.xml
It configures the Daylight Saving Time (DST) end date.
Description
Note: It works only if “SettingDstEnable” is set to 1 (Enabled) and SettingDstType is set
to date.
Permitted
Values
Strings
Default
30
Web UI
Setting → Time & Date → DST End Date
Parameter
SettingDstStartWeek
config.xml
It configures the Daylight Saving Time (DST) start week.
Description
Note: It works only if “SettingDstEnable” is set to 1 (Enabled) and SettingDstType is set
to week.
1 - First week
2 - Second week
Permitted
Values
3 - Third week
4 - Fourth week
5 - Last week
Default
5
Web UI
Setting → Time & Date → DST Start Date → Week
Parameter
SettingDstEndWeek
config.xml
It configures the Daylight Saving Time (DST) end week.
Description
Note: It works only if “SettingDstEnable” is set to 1 (Enabled) and SettingDstType is set
to week.
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1 - First week
2 - Second week
Permitted
Values
3 - Third week
4 - Fourth week
5 - Last week
Default
5
Web UI
Setting → Time & Date → DST End Date → Week
Parameter
SettingDstStartHour
config.xml
It configures the Daylight Saving Time (DST) start hour.
Description
Note: It works only if “SettingDstEnable” is set to 1 (Enabled) and SettingDstType is set
to week or day.
Permitted
Values
NUMERIC[0,23]
Default
0
Web UI
Setting → Time & Date → DST Start Date → Hour
Parameter
SettingDstEndHour
config.xml
It configures the Daylight Saving Time (DST) end hour.
Description
Note: It works only if “SettingDstEnable” is set to 1 (Enabled) and SettingDstType is set
to week or day.
Permitted
Values
NUMERIC[0,23]
Default
23
Web UI
Setting → Time & Date → DST End Date → Hour
Parameter
SettingDstOffset
Description
config.xml
It configures the offset time (in minutes) of Daylight Saving Time (DST).
Note: It works only if “SettingDstEnable” is set to 1 (Enabled)
Permitted
Values
NUMERIC[-300,300]
Default
60
Web UI
Setting → Time & Date → Offset(min)
11.6.4 Manual Configuration of Time and Date
You can configure the time and date manually if the phone cannot obtain the time and date from the NTP
time server via Web or Phone UI.
•
Configuration via Web UI
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•
Configuration via Phone UI
You can set date and time manually on phone UI by path: Menu → Basic Setting → Time & Date → General
→ Manual Settings
11.6.5 Time and Date Format Configuration
You can customize the time and date by choosing between a variety of time and date formats, including
options to date format with the day, month, or year, and time format in 12 hours or 24 hours, or you can also
customize the date format as required.
The following table lists the parameters you can use to configure time and date format.
Parameter
SettingTimeFormat
Description
It configures the time format.
Permitted
Values
config.xml
0: Hour 12. The time will be displayed in 12-hour format with AM or PM specified.
1: Hour 24. The time will be displayed in 24-hour format (for example, 2:00 PM displays as
14:00).
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Default
0
Web UI
Settings → Time & Date → Time Format
Phone UI
Menu → Basic Setting → Time and Date → Time
Parameter
DateFormat
Description
It configures the date format.
config.xml
0 - WWW MMM DD
1 - DD-MMM-YY
2 - YYYY-MM-DD
3 - DD/MM/YYYY
4 - MM/DD/YY
Permitted
Values
5 - DD MMM YYYY
6 - WWW DD MMM
7 - MM DD WWW
8 - YY-MM-DD
9 - YYYY/MM/DD
10 - YY/MM/DD
11 - YYYY MM DD
Default
0
Web UI
Settings → Time & Date → Date Format
Phone UI
Menu → Basic Setting → Time and Date → Date
You can configure the time and date format through WEB or on phone UI.
•
Configure Time & Date Format through WEB
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•
Configure Time & Date Format on phone UI
You can set date and time format manually on phone UI by path: Menu → Basic Setting → Time & Date →
Time & Date Format
11.7 Key As Send
Key As Send allows you to assign the pound key (“#”) or asterisk key (“*”) as the Send key.
The following table lists the parameters you can use to configure the Key As Send feature.
Parameter
FeatureKeyAsSend
Description
It configures the “#” or “*” key as the Send key.
config.xml
0: Disabled. Neither “#” nor “*” can be used as the Send key.
Permitted
Values
1: # key. The pound key is used as the Send key.
2: * key. The asterisk key is used as the Send key.
Default
1
Web UI
Features → General
Phone UI
Menu → Features → Key as Send
11.8 Bluetooth
The ALE Myriad Series M7/M8 phones support Bluetooth. You can pair and connect a Bluetooth Headset or
Bluetooth-enabled mobile phone with the IP phone. After connecting the Bluetooth-Enabled mobile phone,
you can choose to synchronize the mobile contacts to the IP phone. It is only applicable to the M7/M8
phones.
You can activate or deactivate the Bluetooth mode, and personalize the Bluetooth device name for the IP
phone. The pre-configured Bluetooth device name will be displayed in the scanning list of other devices. The
Bluetooth device name helps the other Bluetooth devices to identify and pair with your IP phone.
The following table lists the parameters you can use to configure Bluetooth.
Parameter
Description
SettingBluetoothDeviceName
config.xml
It configures the Bluetooth device name.
Note: It works only for the M7/M8 phones.
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Permitted
Values
Strings
Default
M7 DeskPhone/M8 DeskPhone
Phone UI
Menu → Basic Setting → Bluetooth → Edit My Device Info
Parameter
SettingBluetoothReconnectMode
Description
It enables or disables the phone to prompt users to confirm the reconnection request from
the Bluetooth device.
config.xml
Note: It works only for the M7 phone.
Permitted
Values
0 - no auto-connect
Default
1
Phone UI
Menu → Basic Setting → Bluetooth → BT Smart Phone Connected Mode
Parameter
SettingBluetoothEnable
Description
1 - low sensitive auto-connect
config.xml
It enables or disables the Bluetooth feature.
Note: It works only for the M8 phone.
Permitted
Values
false - disable
Default
true
Phone UI
Menu → Basic Setting → Bluetooth → Bluetooth Enable
true - enable
11.9 Handset/Headset/Speakerphone Mode
The ALE Myriad Series phones support three ways to place/answer a call: using the handset, using the
headset or using the speakerphone. You can choose the frequently used audio device as required.
The following table lists the parameters you can use to configure handset/headset/speakerphone mode.
Parameter
SettingRingDevice
Description
It configures the SettingRingDevice.
config.xml
0 - handsfree
Permitted
Values
1 - headset
2 - handsfree_plus_headset
Default
0
Web UI
Settings → Ringing
Phone UI
Menu → Basic Setting → Sound → Ringing → Ringing Device
You need to press Headset program key to activate/deactivate Headset function for the ALE Myriad Series
phones. If the Headset is in use, Headset icon will be displayed as red.
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Note: Regarding how to configure Headset program key, please refer to DSS Keys chapter.
11.10 Programmable Keys
The ALE Myriad Series phones support programmable Keys in phone and EM Keys in AOM module. You
can configure different functions to programmable keys. This section explains how to configure
programmable keys and EM Keys.
11.10.1 Supported Programmable Keys
The following table lists the number of programmable keys you can configure for each phone model:
Phone Model
Programmable Keys
EM Keys
M3
20
N/A
M5
28
N/A
M7
28
N/A
M8
36
N/A
11.10.2 Supported Programmable Key Types
The supported key function types are varied by programmable keys and EM keys.
For M8, 19-XML Browser is not supported.
ID
Programmable Key Types
0
N/A
1
SpeedDial
2
BLF List
3
Do Not Disturb
4
Directory
5
VoiceMail
6
Conference
7
Forward
8
Transfer
9
Group Listening
10
Headset
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11
Hot Desking
12
Phone Lock
13
Prefix
14
DTMF
15
Direct Pickup
16
Group Pickup
17
Call Park
18
Recall
19
XML Browser
21
Intercom
22
Retrieve Park
23
AudioHub
24
Private Hold
58
Hold
59
BLF
60
Account
61
USB Recording
62
Broadsoft Recording
63
Dispostion Code
64
Emergency Escalation
65
Customer Orignated Trace
66
Paging
67
Paging List
68
Mobile Account
69
Hoteling
70
Push To Talk
71
Logout
72
Network Call List
73
Network Contacts
74
Network Message List
75
Call Waiting
11.10.3 Programmable Keys
You can customize programmable keys on the phone to enable users to access frequently used functions. If
your phone does not have a specific hard key, you can create a soft key. For example, if the phone does not
have a Do Not Disturb hard key, you can create a Do Not Disturb soft key. The programmable key takes
effect only when the IP phone is idle.
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11.10.3.1 Programmable Keys Configuration
In R130 release, programmable keys layout of the ALE Myriad Series phones is changed to tree
arrangement.
The following table lists the parameters you can use to configure programmable keys.
Note: For M8, 19-XML Browser is not supported.
Parameter
Description
ProgramKeyXType
config.xml
It configures key feature for a specific programmable key.
Note: X can be 1-20 for M3, 1-28 for M5/M7 and 1-36 for M8.
0 - Not Used
1 - Speed Dial
59 - BLF
2 - BLF List
3 - Do Not Disturb
4 - Directory
5 - VoiceMail
6 - Conference
7 - Forward
8 - Transfer
9 - Group Listening
10 - HeadSet
11 - Hot Desking
12 - Phone Lock
13 - Prefix
14 - DTMF
Permitted
Values
15 - Direct Pickup
16 - Group Pickup
17 - Call Park
18 - Recall
19 - XML Browser
21 - Intercom
22 - Retrieve Park
23 - AudioHub
24 - Private Hold
42 - ACD
58 - Hold
60 - Account
61 - Usb Recording
62 - Broadsoft Recording
63 - Dispostion Code
64 - Emergency Escalation
65 - Customer Orignated Trace
66 - Paging
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67 - Paging List
68 - Mobile Account
69 - Hoteling
70 - Push To Talk
71 - Logout
72 - Network Call List
73 - Network Contacts
74 - Network Message List
75 - Call Waiting
Default
0
Note: For M8, 19 - XML Browser is not supported.
Web UI
Phone Keys → Program Key
Phone UI
Long press softkey to enter programmable key configuration menu.
Parameter
ProgramKeyXAccount
Description
config.xml
It configures the desired account to apply the programmable key feature.
Note: X can be 1-20 for M3, 1-28 for M5/M7 and 1-36 for M8.
1 - Account 1
2 - Account 2
3 - Account 3
4 - Account 4
Permitted
Values
5 - Account 5
6 - Account 6
7 - Account 7
8 - Account 8
N - Account N (N is 9-20, only for M8)
Default
1
Web UI
Phone Keys → Program Keys
Phone UI
Long press softkey to enter programmable key configuration menu.
Parameter
ProgramKeyXLabel
config.xml
It configures the label displayed on the phone screen for a specific programmable key.
Description
This is an optional configuration.
Note: X can be 1-20 for M3, 1-28 for M5/M7 and 1-36 for M8.
Permitted
Values
String within 64 characters
Default
empty
Web UI
Phone Keys → Program Keys
Phone UI
Long press softkey to enter programmable key configuration menu.
Parameter
ProgramKeyXValue
Description
It configures the value for some programmable key features.
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For example, when you assign the Speed Dial to the programmable key, this parameter
is used to specify the contact number you want to dial out. It is also used to specify the
contact number with the DTMF sequence. The contact number and DTMF sequence
are separated by commas.
Note: You need to configure this parameter when “programablekey.X.type” is set to 1,
59, 5, 14, 13, 15, 16,17,19,21,22 or 73.
X can be 1-20 for M3, 1-28 for M5/M7 and 1-36 for M8.
Permitted
Values
String within 64 characters
Default
empty
Web UI
Phone Keys → Program Keys
Phone UI
Long press softkey to enter programmable key configuration menu.
Parameter
ProgramKeyXExtension
config.xml
For BLF feature:
Description
It configures the pickup code.
Note: It is only applicable when “programablekey.X.type” is set to 59.
X can be 1-20 for M3, 1-28 for M5/M7 and 1-36 for M8.
Permitted
Values
String within 64 characters
Default
empty
Web UI
Phone Keys → Program Keys
Phone UI
Long press softkey to enter programmable key configuration menu.
11.10.3.2 Dynamic Keys Configuration
This feature supports configuring the programming hard keys and soft keys such as key Redial/key Hold/key
conference and so on.
Users can configure these keys for custom functions such as Speed Dial/DND/Forward and so on.
The *** in the table will be replaced by Key Name in the actual database.
The feature can be configured by the following parameters in the configuration file:
Parameter
Description
DynamicSoftKeyXType
config.xml
It configures the key type for a specific programmable key.
Note: X can be 1- 4 for M3/M5/M7, or 1-5 for M8.
0 - Not Used
1 - Speed Dial
3 - Do Not Disturb
4 - Directory
Permitted
Values
7 - Forward
10 - Headset
11 - Hot Desking
12 - Phone Lock
13 - Prefix
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18 - Recall
19 - XML Browser
21 - Intercom
23 - Audio Hub
101 - Menu
102 - History
103 - Status
104 - Login
Default
0
Note: For M8, 19 - XML Browser is not supported.
Web UI
Phone Keys → Dynamic Key
Parameter
DynamicSoftKeyXAccount
Description
config.xml
It configures the desired account to apply the programmable key feature.
Note: X can be 1- 4 for M3/M5/M7, or 1-5 for M8.
1 - Account 1
2 - Account 2
3 - Account 3
4 - Account 4
Permitted
Values
5 - Account 5
6 - Account 6
7 - Account 7
8 - Account 8
N - Account N (N is 9-20, only for M8)
Default
1
Web UI
Phone Keys → Dynamic Softkey
Parameter
DynamicSoftKeyXLabel
Description
It configures the label displayed on the phone screen for a specific programmable key.
This is an optional configuration.
config.xml
Note: X can be 1- 4 for M3/M5/M7, or 1-5 for M8.
Permitted
Values
String within 64 characters
Default
Blank
Web UI
Phone Keys → Dynamic key
Parameter
DynamicSoftKeyXNumber
Description
config.xml
It configures the value for some programmable key features.
Note: X can be 1- 4 for M3/M5/M7, or 1-5 for M8.
Permitted
Values
String within 64 characters
Default
Blank
Web UI
Phone Keys → Dynamic key
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Parameter
DynamicSoftKeyXExtension
config.xml
This configuration is not applicable for programmable hard key types.
Description
Note: X can be 1- 4 for M3/M5/M7, or 1-5 for M8.
Permitted
Values
String within 64 characters
Default
Blank
Web UI
Phone Keys → Dynamic key
Parameter
DynamicKey***Type
Description
It configures the key type for a specific programmable key.
config.xml
0 - Not Used
1 - Speed Dial
3 - Do Not Disturb
4 - Directory
7 - Forward
10 - Headset
11 - Hot Desking
Permitted
Values
12 - Phone Lock
13 - Prefix
18 - Recall
19 - XML Browser
21 - Intercom
23 - Audio Hub
101 - Menu
102 - History
103 - Status
Default
0
Web UI
Phone Keys → Dynamic Key
Parameter
DynamicKey***Account
Description
It configures the desired account to apply the programmable key feature.
config.xml
1 - Account 1
2 - Account 2
3 - Account 3
4 - Account 4
Permitted
Values
5 - Account 5
6 - Account 6
7 - Account 7
8 - Account 8
N - Account N (N is 9-20, only for M8)
Default
1
Web UI
Phone Keys → Dynamic Softkey
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Parameter
DynamicKey***Label
config.xml
Description
It configures the label displayed on the phone screen for a specific programmable key.
This is an optional configuration.
Permitted
Values
String within 64 characters
Default
Blank
Web UI
Phone Keys → Dynamic key
Parameter
DynamicKey***Number
Description
It configures the value for some programmable key features.
Permitted
Values
String within 64 characters
Default
Blank
Web UI
Phone Keys → Dynamic key
Parameter
DynamicKey***Extension
Description
This configuration is not applicable for programmable hard key types.
Permitted
Values
String within 64 characters
Default
Blank
Web UI
Phone Keys → Dynamic key
config.xml
config.xml
The Key Names supported are listed as follows:
Note: For M8, conference hard key is replaced by headset key. And VolUp/ VolDown keys are not available
for M8.
Key Name
Default Type
Default
Account
Redial
N/A
1
Release
N/A
1
Hold
N/A
1
Mute
N/A
1
Transfer
N/A
1
Message
N/A
1
Conference
N/A
1
Handsfree
N/A
1
Headset
N/A
1
Up
N/A
1
Down
N/A
1
Left
N/A
1
Right
N/A
1
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Label
Default
Number
Default
Extension
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OK
N/A
1
Cancel
N/A
1
VolUp
N/A
1
VolDown
N/A
1
11.10.3.3 EM Keys Configuration
The Alcatel-Lucent Enterprise SMART Expansion Module EM20/EM200 is a deskphone accessory, which
extends Myriad IP phones’ functionality.
The parameters which are configured for EM20/EM200 in the configuration template are described as
follows:
AomXProgKey[1,200]Type
Parameter
Note: The ALE Myriad Series phones support connecting up to
3 expansion modules. (3*EM20,3*EM200) (X=1-3)
Description
It configures the key type for a specific EM key.
config.xml
0 - Not Used
1 - Speed Dial
59 - BLF
2 - BLF List
3 - Do Not Disturb
4 - Directory
5 - VoiceMail
6 - Conference
7 - Forward
8 - Transfer
9 - Group Listening
10 - HeadSet
11 - Hot Desking
Permitted
Values
12 - Phone Lock
13 - Prefix
14 - DTMF
15 - Direct Pickup
16 - Group Pickup
17 - Call Park
18 - Recall
19 - XML Browser
21 - Intercom
22 - Retrieve Park
23 - AudioHub
24 - Private Hold
42 - ACD
58 - Hold
60 - Account
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61 - Usb Recording
62 - Broadsoft Recording
63 - Dispostion Code
64 - Emergency Escalation
65 - Customer Orignated Trace
66 - Paging
67 - Paging List
68 - Mobile Account
69 - Hoteling
70 - Push To Talk
71 - Logout
72 - Network Call List
73 - Network Contacts
74 - Network Message List
Default
Web UI
0
Note: For M8, XML Browser is not supported.
Phone Keys → Program Key → EM1/EM2/EM3
AomXProgKey[1,200]Account
Parameter
Note: The ALE Myriad Series phones support connecting up to
3 expansion modules. (3xEM20,3xEM200) (X=1-3)
Description
It configures the desired account to apply the EM key feature.
config.xml
1 - Account 1
2 - Account 2
3 - Account 3
4 - Account 4
Permitted
Values
5 - Account 5
6 - Account 6
7 - Account 7
8 - Account 8
N - Account N (N is 9-20, only for M8)
Default
1
Web UI
Phone Keys → Program Key → EM1/EM2/EM3
AomXProgKey[1,200]Label
Parameter
Description
Note: The ALE Myriad Series phones support connecting up to
3 expansion modules. (3xEM20,3xEM200) (X=1-3)
config.xml
It configures the label displayed on the phone screen for a specific the EM key.
This is an optional configuration.
Permitted
Values
String within 64 characters
Default
Blank
Web UI
Phone Keys → Program Keys → EM1/EM2/EM3
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AomXProgKey[1,200]Number
Parameter
Note: The ALE Myriad Series phones support connecting up to
3 expansion modules. (3xEM20,3xEM200) (X=1-3)
config.xml
It configures the value for some EM key features.
Description
For example, when you assign the Speed Dial to the EM key, this parameter is used to
specify the contact number you want to dial out.
Permitted
Values
String within 64 characters
Default
Blank
Web UI
Phone Keys → Program Keys → EM1/EM2/EM3
AomXProgKey[1,200]Extension
Parameter
Description
Note: The ALE Myriad Series phones support connecting up to
3 expansion modules. (3xEM20,3xEM200) (X=1-3)
config.xml
For BLF feature:
It configures the pickup code.
Permitted
Values
String within 64 characters
Default
Blank
Web UI
Phone Keys → Program Key → EM1/EM2/EM3
11.11 Wallpaper
Wallpaper is a picture which is used as the background of the IP phones. The phones have 5 default
pictures. And the user can also change it to custom wallpaper using personal pictures. The wallpaper is only
applicable to M5/M7 phones.
11.11.1 Wallpaper Configuration
The following table lists the parameters you can use to change the wallpaper.
Parameter
SettingWallpaperUploadUrl
Description
It configures the access URL of the custom wallpaper picture.
Permitted
Values
String within 64 characters
Default
Blank
Web UI
Settings → Display → Wallpaper upload
Parameter
SettingWallpaperDelete
Description
The custom image file name which the user wants to delete.
Permitted
Values
String within 64 characters, for example: custom.png
Default
Blank
Web UI
Settings → Display→ Wallpaper upload (delete the picture which is selected)
Parameter
SettingWallpaperDisplay
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Description
Custom wallpaper image file name
Permitted
Values
String within 64 characters
Default
default.png
Web UI
Settings → Display → Current Wallpaper
11.11.2 Custom Wallpaper Picture Limit
The wallpaper picture format must meet the following requirements:
Phone Model
Format
Resolution
Single File Size
M5/M7
PNG/JPG/JPEG/BMP
320 * 240
1MB
M8
PNG/JPG/JPEG/BMP
800 * 480
1MB
11.12 Call Display
Call Display is used in phone ringing, calling process, hold and other scenarios. This function is mainly used
by users to configure the full name display method according to their own habits.
There
are
two
main
configuration
SettingCallInfoDisplaySource.
•
•
items,
defined
as
SettingCallInfoDisplayMode
and
SettingCallInfoDisplayMode is used for defining the call information display mode.
SettingCallInfoDisplaySource is used for displaying the priority of the call number.
The following table lists the parameters you can use to configure call display.
Parameter
SettingCallInfoDisplayMode
Description
It configures Call Display Part.
config.xml
0: Name Number
1: Number Name
Permitted
Values
2: Name
3: Number
4: Full Contact Info
Default
0
Web UI
Settings → Call Display → Call Info Display Mode
Parameter
SettingCallInfoDisplaySource
Description
It configures Call Display Source.
Permitted
Values
0 - Local Directory → Remote Phone Book → LDAP Directory → Network signaling
Default
0
config.xml
1 - Network signaling
11.13 Notification Pop-ups
This feature is used to control the popup of a new voicemail and a missed call.
•
If the FeatureVmPopupEnable is set to true, the notification of voice mail and missed call will pop up
when the SIP phone misses an incoming call or receives a voicemail.
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•
If the FeatureVmPopupEnable is set to false, the notification of voice mail and missed call will not
pop up when the SIP phone misses an incoming call or receives a voicemail.
The following table lists the parameters you can use to configure notification popups.
Parameter
FeatureVmPopupEnable
config.xml
Description
It configures whether to enable of disable the popup of voicemail and missed call.
Permitted
Values
false - disable
Default
true
true - enable
11.14 IME Optimization
In Myriad R120 release, when the user uses an input method other than 123 (eg: abc ABC Abc 2ab...).
The phone provides an input field to prompt the user for the current input character and displays the next few
characters.
11.15 Search Source List in Dialing
Search Source List in Dialing allows you to search entries from the source list when the phone is on the predialing/dialing screen. You can select the desired entry to dial out quickly.
The following table lists the parameters you can use to configure the search source list.
11.16 Soft Key Layout
Soft key layout is used to customize the soft keys at the bottom of the phone screen for best meeting users’
requirements.
In addition to specifying which soft keys to be displayed, you can also determine their display order. The
configurations for soft key layout are based on call states.
11.16.1 Supported Call States and Soft Keys
The following table lists soft keys available for IP phones in different call states.
Default Value
State
Dial
Allowed Value
M3/M5/M7
M8
Call
Backspace
Call
Directory
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Backspace
IME
176
IME
Cancel
Backspace
IME
Cancel
Directory
Dial Empty
Directory
Empty
IME
Cancel
Empty
Empty
IME
Cancel
Call
Transfer Dial
Blind Transfer
Call
Backspace
Cancel
Directory
Backspace
Cancel
Blind Transfer
Directory
Transfer Dial Empty
Directory
Empty
IME
Cancel
Empty
Empty
IME
Cancel
Call
Conference Dial
Call
Backspace
IME
Cancel
Directory
Backspace
IME
Cancel
Directory
Conference Dial Empty
Directory
Empty
IME
Cancel
Empty
Empty
IME
Cancel
Cancel
Directory
History
Empty
Directory
History
IME
Cancel
Empty
Blind Transfer
Call
Backspace
Cancel
IME
Directory
History
Empty
Directory
History
IME
Cancel
Empty
Call
Backspace
IME
Cancel
Directory
History
Empty
Directory
History
IME
Cancel
Empty
Empty
Calling
Empty
Empty
Empty
End
Empty
Empty
End
Empty
Empty
End
Transfer
Transferring
Transfer
Empty
Empty
End
Empty
Empty
Empty
Transfer
End
Empty
End
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New Call
Call Failed
Empty
Empty
Empty
End
Empty
Empty
Empty
End
New Call
Empty
End
Take
Ringing
Take
Slient
Forward
Reject
Empty
Slient
Forward
Reject
Take
Slient
Forward
Reject
Empty
Take
New Callin
Empty
Take
Reject
End
Empty
Empty
Reject
Take
Reject
End
Empty
End
Take
Conference New Callin
Empty
Take
Reject
End
Empty
Empty
Reject
Take
Reject
End
Empty
End
Hold
Conversation
Hold
Transfer
Conference
End
Empty
Transfer
Conference
End
New Call
Hold
New Call
Transfer
Resume
End
Empty
Transfer
Resume
End
Hold
Transfer
Conference
End
Swap
Empty
New Call
Transfer
Resume
End
Empty
Empty
Held
Empty
Empty
Empty
End
Empty
Empty
End
Empty
Empty
End
Conference
Conference
Conference
Manage
Hold
Split
End
Transfer
Manage
Hold
Split
End
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Manage
Hold
Split
End
Transfer
Empty
178
New Call
Conference Hold
New Call
Resume
Split
End
Empty
Resume
Split
End
New Call
Resume
Split
End
Empty
Empty
Be Transferred
Empty
Empty
Empty
End
Empty
Empty
End
Empty
Empty
End
Hold
Multicast Paging
Hold
Empty
Empty
End
Empty
Empty
Empty
Hold
End
Empty
End
Hold
Multicast Listening
Hold
Empty
Empty
End
Empty
Empty
Empty
Hold
End
Empty
End
11.16.2 Soft Key Layout File Customization
xml File
States
Dial.xml
Dial; DialEmpty; TransDial; TransDialEmpty; ConfDial; ConfDialEmpty
CallOut.xml
Calling; Transferring
CallFailed.xml
CallFailed
CallIn.xml
Ringing; NewCallin; ConfNewCallin
Talking.xml
Conversation; Hold; Held; Conf; ConfHold; BeTrans; Paging; Listening
Customizing Softkey Layout File:
•
Step 1: Open the template file.
•
Step 2: For each soft key that you want to enable/disable, move the string from the
disabled/enabled soft key list to enabled/disabled soft key list in the file or replace the Empty in the
enabled soft key list.
The following shows a portion of the softkey layout file “CallIn.xml”:
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•
Step 3: Save the change and place this file on the provisioning server.
11.16.3 Softkey Layout Configuration
The following table lists the parameters you can use to configure the softkey layout.
Parameter
SettingCustomSoftkeyEnable
Description
It enables or disables the custom softkey layout feature.
Permitted
Values
false - disable
Default
false
Web UI
WEB → Settings → Softkey Layout → Custom Softkey
Parameter
SettingCustomSoftkeyStateList
config.xml
true - enable
config.xml
It configures the desired call state to apply the custom softkey layout.
Description
Note: Multiple call states are separated by commas. It works only if
“SettingCustomSoftkeyEnable” is set to true (Enabled).
Blank - all call states will use the custom softkey layout)
Dial - Dial state
DialEmpty - DialEmpty state
TransDial - TransDial state
TransDialEmpty - TransDialEmpty state
ConfDial - ConfDial state
Permitted
Values
ConfDialEmpty - ConfDialEmpty state
Calling - Calling state
Transferring - Transferring state
CallFailed - CallFailed state
Ringing - Ringing state
NewCallin - NewCallin state
ConfNewCallin - ConfNewCallin state
Conversation - Conversation
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Hold - Hold
Held - Held
Conf - Conf
ConfHold - ConfHold
BeTrans - BeTrans
Paging - Paging
Listening - Listenning
Default
Blank
Parameter
SettingCustomSoftkeyDynamicEnable
Description
It enables or disables the phone to display the soft keys relevant to the features (call
center, centralized call recording, and executive-assistant).
config.xml
Note: It works only if “SettingCustomSoftkeyEnable” is set to true (Enabled).
Permitted
Values
false - disable
Default
true
Parameter
SettingCustomSoftkeyDialUrl
true - enable
config.xml
It configures the access URL of the custom softkey layout file in the Dial state.
Description
The states that the XML file contains: Dial; DialEmpty; TransDial; TransDialEmpty;
ConfDial; ConfDialEmpty
Note: It works only if “SettingCustomSoftkeyEnable” is set to true (Enabled).
Permitted
Values
URL within 511 characters
Default
Blank
Parameter
SettingCustomSoftkeyCallOutUrl
config.xml
It configures the access URL of the custom softkey layout file in the Callout state.
Description
The states that the XML file contains: Calling; Transferring
Note: It works only if “SettingCustomSoftkeyEnable” is set to true (Enabled).
Permitted
Values
URL within 511 characters
Default
Blank
Parameter
SettingCustomSoftkeyCallFailedUrl
config.xml
It configures the access URL of the custom softkey layout file in the Callfailed state.
Description
The state that the XML file contains: CallFailed
Note: It works only if “SettingCustomSoftkeyEnable” is set to true (Enabled).
Permitted
Values
URL within 511 characters
Default
Blank
Parameter
SettingCustomSoftkeyCallInUrl
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It configures the access URL of the custom softkey layout file in the CallIn state.
Description
The states that the XML file contains: Ringing; NewCallin; ConfNewCallin
Note: It works only if “SettingCustomSoftkeyEnable” is set to true (Enabled).
Permitted
Values
URL within 511 characters
Default
Blank
Parameter
SettingCustomSoftkeyTalkingUrl
config.xml
It configures the access URL of the custom softkey layout file in the Taking state.
Description
The states that the XML file contains: Conversation; Hold; Held; Conf; ConfHold;
BeTrans; Paging; Listenning
Note: It works only if “SettingCustomSoftkeyEnable” is set to true (Enabled).
Permitted
Values
URL within 511 characters
Default
Blank
Parameter
SettingCustomSoftkeyDial
Description
config.xml
It configures custom Softkey in the Dial state.
Note: It works only if “SettingCustomSoftkeyEnable” is set to true (Enabled).
Call
Backspace
IME
Permitted
Values
Cancel
Directory
History
Blank - String within 511 characters
Default
M3/M5/M7: Call;Backspace;IME;Cancel
M8: Call;Directory;Backspace;IME;Cancel
Web UI
Settings → Softkey Layout → Call States
Parameter
SettingCustomSoftkeyDialEmpty
Description
Permitted
Values
It configures custom Softkey in the DialEmpty state.
Note: It works only if “SettingCustomSoftkeyEnable” is set to true (Enabled).
Directory;History;IME;Cancel;Empty
String within 511 characters
Default
M3/M5/M7: Directory;Empty;IME;Cancel
M8: Directory;Emoty;Empty;IME;Cancel
Web UI
Settings → Softkey Layout → Call States
Parameter
SettingCustomSoftkeyTransDial
Description
config.xml
config.xml
It configures custom Softkey in the TransDial state.
Note: It works only if “SettingCustomSoftkeyEnable” is set to true (Enabled).
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Permitted
Values
Blind Transfer;Call;Backspace;Cancel;IME;Directory;History;Empty
String within 511 characters
Default
M3/M5/M7: Blind Transfer;Call;Backspace;Cancel
M8: Call;Directoey;Backspace;Cancel;Blind Transfer
Web UI
Settings → Softkey Layout → Call States
Parameter
SettingCustomSoftkeyTransDialEmpty
Description
Permitted
Values
It configures custom Softkey in the DialEmpty state.
Note: It works only if “SettingCustomSoftkeyEnable” is set to true (Enabled).
Directory;History;IME;Cancel;Empty
String within 511 characters
Default
M3/M5/M7: Directory;Empty;IME;Cancel
M8: Directory;Empty;Empty;IME;Cancel
Web UI
WEB-Settings → Softkey Layout → Call States
Parameter
SettingCustomSoftkeyConfDial
Description
Permitted
Values
Note: It works only if “SettingCustomSoftkeyEnable” is set to true (Enabled).
Call;Backspace;IME;Cancel;Directory;History;Empty
String within 511 characters
M3/M5/M7: Call;Backspace;IME;Cancel
M8: Call;Directory;Backspace;IME;Cancel
Web UI
Settings → Softkey Layout → Call States
Parameter
SettingCustomSoftkeyConfDialEmpty
Permitted
Values
Note: It works only if “SettingCustomSoftkeyEnable” is set to true (Enabled).
Directory;History;IME;Cancel;Empty
String within 511 characters
M3/M5/M7: Directory;Empty;IME;Cancel
M8: Directory;Empty;Empty;IME;Cancel
Web UI
WEB → Settings → Softkey Layout → Call States
Parameter
SettingCustomSoftkeyCalling
Permitted
Values
config.xml
It configures custom Softkey in the DialEmpty state.
Default
Description
config.xml
It configures custom Softkey in the ConfDial state.
Default
Description
config.xml
config.xml
It configures custom Softkey in the Calling state.
Note: It works only if “SettingCustomSoftkeyEnable” is set to true (Enabled).
End;Empty
String within 511 characters
Default
M3/M5/M7: Empty;Empty;Empty;End
M8: Empty;Empty;Empty;Empty;End
Web UI
Settings → Softkey Layout → Call States
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Parameter
Description
SettingCustomSoftkeyTransferring
config.xml
It configures custom Softkey in the Transferring state.
Note: It works only if “SettingCustomSoftkeyEnable” is set to true (Enabled).
Transfer - Transfer
Permitted
Values
End - End
Empty - Empty
Default
M3/M5/M7: Transfer;Empty;Empty;End
M8: Transfer;Empty; Empty;Empty;End
Web UI
WEB → Settings → Softkey Layout → Call States
Parameter
SettingCustomSoftkeyCallFailed
Description
Permitted
Values
It configures custom Softkey in the CallFailed state.
Note: It works only if “SettingCustomSoftkeyEnable” is set to true (Enabled).
End;NewCall;Empty
String within 511 characters
Default
M3/M5/M7: Empty;Empty;Empty;End
M8: New Call;Empty;Empty;Empty;End
Web UI
Settings → Softkey Layout → Call States
Parameter
SettingCustomSoftkeyRinging
Description
Permitted
Values
Note: It works only if “SettingCustomSoftkeyEnable” is set to true (Enabled).
Take;Slient;Forward;Reject;Empty
String within 511 characters
M3/M5/M7: Take;Silent;Forward;Reject
M8: Take;Empty;Silent;Forward;Reject
Web UI
WEB → Settings → Softkey Layout → Call States
Parameter
SettingCustomSoftkeyNewCallin
Permitted
Values
config.xml
It configures custom Softkey in the NewCallin state.
Note: It works only if “SettingCustomSoftkeyEnable” is set to true (Enabled).
Take;Reject;End;Empty
String within 511 characters
Default
M3/M5/M7: Empty;Take;Reject;End
M8: Take;Empty;Empty;Reject;End
Web UI
Settings → Softkey Layout → Call States
Parameter
SettingCustomSoftkeyConfNewCallin
Description
config.xml
It configures custom Softkey in the Ringing state.
Default
Description
config.xml
config.xml
It configures custom Softkey in the NewCallin state.
Note: It works only if “SettingCustomSoftkeyEnable” is set to true (Enabled).
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Permitted
Values
Take;Reject;End;Empty
String within 511 characters
Default
M3/M5/M7:Empty;Take;Reject;End
M8: Take;Empty;Empty;Reject;End
Web UI
Settings → Softkey Layout → Call States
Parameter
SettingCustomSoftkeyConversation
Description
Permitted
Values
It configures custom Softkey in the Conversation state.
Note: It works only if “SettingCustomSoftkeyEnable” is set to true (Enabled).
Hold;Transfer;Conference;End;Swap;Empty
String within 511 characters
Default
M3/M5/M7: Hold;Transfer;Conference;End
M8: Hold;Empty;Transfer;Conference;End
Web UI
Settings → Softkey Layout → Call States
Parameter
SettingCustomSoftkeyHold
Description
Permitted
Values
Note: It works only if “SettingCustomSoftkeyEnable” is set to true (Enabled).
NewCall;Transfer;Resume;End;Empty
String within 511 characters
M3/M5/M7: NewCall;Transfer;Resume;End
M8: New Call;Empty;Transfer;Resume;End
Web UI
Settings → Softkey Layout → Call States
Parameter
SettingCustomSoftkeyHeld
Permitted
Values
Note: It works only if “SettingCustomSoftkeyEnable” is set to true (Enabled).
End;Empty
String within 511 characters
M3/M5/M7: Empty;Empty;Empty;End
M8: Empty;Empty;Empty;Empty;End
Web UI
Settings → Softkey Layout → Call States
Parameter
SettingCustomSoftkeyConf
Permitted
Values
config.xml
It configures custom Softkey in the Held state.
Default
Description
config.xml
It configures custom Softkey in the Hold state.
Default
Description
config.xml
config.xml
It configures custom Softkey in the Conf state.
Note: It works only if “SettingCustomSoftkeyEnable” is set to true (Enabled).
Conference;Manage;Hold;Split;End;Transfer;Empty
String within 511 characters
Default
M3/M5/M7: Conference;Manage;Hold;Split;End
M8: Conference;Transfer;Manage;Hold;Split;End
Web UI
Settings → Softkey Layout → Call States
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Parameter
Description
Permitted
Values
SettingCustomSoftkeyConfHold
It configures custom Softkey in the Hold state
Note: It works only if “SettingCustomSoftkeyEnable” is set to true (Enabled).
NewCall;Resume;Split;End;Empty
String within 511 characters
Default
M3/M5/M7: NewCall;Resume;Split;End
M8: New Call;Empty;Resume;Split;End
Web UI
Settings → Softkey Layout → Call States
Parameter
SettingCustomSoftkeyBeTrans
Description
Permitted
Values
Note: It works only if “SettingCustomSoftkeyEnable” is set to true (Enabled).
End;Empty
String within 511 characters
M3/M5/M7: Empty;Empty;Empty;End
M8: Empty;Empty;Empty;Empty;End
Web UI
Settings → Softkey Layout → Call States
Parameter
SettingCustomSoftkeyPaging
Permitted
Values
Note: It works only if “SettingCustomSoftkeyEnable” is set to true (Enabled).
Hold;End;Empty
String within 511 characters
M3/M5/M7: Hold;Empty;Empty;End
M8: Hold;Empty;Empty;Empty;End
Web UI
Settings → Softkey Layout → Call States
Parameter
SettingCustomSoftkeyListening
Permitted
Values
config.xml
It configures custom Softkey in the Paging state.
Default
Description
config.xml
It configures custom Softkey in the BeTrans state.
Default
Description
config.xml
config.xml
It configures custom Softkey in the paging Listening state.
Note: It works only if “SettingCustomSoftkeyEnable” is set to true (Enabled).
Hold;End;Empty
String within 511 characters
Default
M3/M5/M7: Hold;Empty;Empty;End
M8: Hold;Empty;Empty;Empty;End
Web UI
Settings → Softkey Layout → Call States
11.16.4 Example: Setting the Soft Keys Layout in Talking State
The following example shows the configuration for setting the soft key layout in the talking state.
Customize a softkey layout file “Talking.xml” and place this file on the provisioning server
“http://10.11.5.140”.
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Example:
<setting value="true" id=" SettingCustomSoftkeyEnable " override="true"/>
<setting value="http://10.11.5.140/Talking.xml" id="SettingCustomSoftkeyTalkingUrl " override="true"/>
The states that the XML file contains: Conversation; Hold; Held; Conf; ConfHold; BeTrans; Paging; Listening
After provisioning, you can use the enabled soft keys during a call.
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12. Advanced Features
12.1 Audio Hub
The ALE Myriad Series M3/M5/M7 DeskPhones can act as an external audio device of a PC. When a PC
plays audio application or video application or plays music, the voice can be transmitted to the ALE Myriad
Series phones. The audio hub playing music can be controlled to play or pause by a programmable key
named Audio Hub.
USB-C port supports Audio Hub by default.
The ALE Myriad Series phones support Audio Hub through BT, contact sync, audio transmission and call
control.
12.1.1 AudioHub Programmable Key Configuration via Web UI
You can configure the AudioHub programmable key via the Web UI path Phone Keys → Program key and
setting the programmable key’s type to Audio Hub.
12.1.2 AudioHub Programmable Key Configuration via Phone UI
You can configure the AudioHub programmable key via Phone UI by long pressing a programmable key and
then setting the programmable key’s type to Audio Hub.
To use Audio Hub from USB-A port, you can change USB mode from Phone UI via path: Menu → Basic
Setting → USB.
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If you change this parameter, the IP phone will reboot for the change to take effect.
Note: This configuration is not available for the M8 Phone.
12.1.3 AudioHub Programmable Key Configuration Parameters
The following table lists the parameters you can use to configure the AudioHub programmable key.
Parameter
Description
UsbAMode
config.xml
It configures the USB-A mode. It can be set to Host which can plugin audio accessories
such as USB headset and USB external handsfree or set to Audio Hub which can be
regarded as PC's sound equipment.
Note: This configuration is not available for the M8 Phone.
Permitted
Values
0 - Host
1 - Audio Hub
Default
0
Phone UI
Menu → Basic Setting → USB
Parameter
UsbCMode
Description
It configures the USB-C mode. It can be set to Host which can plugin audio accessories
such as USB headset and USB external handsfree or set to Audio Hub which can be
regarded as PC's sound equipment.
Permitted
Values
0 - Host
1 - Audio Hub
Default
1
Phone UI
Menu → Basic Setting → USB
Parameter
ProgramKeyXType
Description
It configures the programmable key type. X can be number 1~20 for M3 or 1~28 for
M5/M7 and 1~36 for M8.
Permitted
Values
23 - AudioHub
Default
0
Phone UI
Select one program key, then long press it for 2s, and select Key Type as Audio Hub.
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Web UI
Phone Keys → Program key
Parameter
ProgramKeyXLabel
Description
It configures the programmable key label. X can be number 1~20 for M3 or 1~28 for
M5/M7 and 1~36 for M8.
Permitted
Values
strings
Default
Blank
Phone UI
Select one program key, then long press it for 2s, and input strings for Label to define a
name.
Web UI
Phone Keys → Program Key
config.xml
12.1.4 AudioHub via BT Programmable Key Configuration through Phone UI
After the M7 DeskPhone connects with a mobile phone via Bluetooth, you can make and receive mobile calls
on the IP phone, and hold/retrieve/end mobile calls from the IP phone. You can also use your IP phone as a
Bluetooth speaker for your mobile phone.
When a mobile phone is connected via Bluetooth, the phone UI will generate a mobile account
programmable key automatically. You can also long press a programmable key to manually configure a
mobile account programmable key.
12.1.5 AudioHub via BT Programmable Key Configuration Parameters
The following table lists the parameters you can use to configure the AudioHub function.
Parameter
ProgramKeyXType
Description
It configures the programmable key type. X can be number 1~20 for M3 or 1~28 for
M5/M7 and 1~36 for M8.
Permitted
Values
68 - Mobile Account
Default
0
Phone UI
Select one program key, then long press it for 2s, and select Key Type as Mobile
Account.
Web UI
Phone Keys → Program Key
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Parameter
ProgramKeyXLabel
config.xml
Description
It configures the programmable key label. X can be number 1~20 for M3 or 1~28 for
M5/M7 and 1~36 for M8.
Permitted
Values
strings
Default
Blank
Phone UI
Select one program key, then long press it for 2s, and input strings for Label to define a
name
Web UI
Phone Keys → Program Key
12.2 X-party Conference
The ALE Myriad Series M3/M5/M7 DeskPhones have the capability to launch a 5-party conference by local.
The M8 phone have the capability to launch a 12-party conference by local.
Note: When the phone audio codec is configured as Opus + Super Wide Band, it only supports 4-party
conference. When the phone audio codec is configured as Opus + Wide Band, it only supports 10-party
conference.
After establishing 3-party conference, users can press ‘Conf’ button to add a new user then press ‘Join’
button to merge the new user to current conference.
The phones support split/remove during conference.
The improvements include:
•
•
•
Allow an incoming call when there is an active conference
Split conference to separated hold calls
Remove conference participants
The menu in conference state has changed. It has 6 menus now and “Split” & “Manage” are added.
12.2.1 X-party Conference Configuration via Web UI
You can configure local conference via the Web UI path: Features → SIP.
M3/M5/M7: The following figure shows the 5-party conference configuration.
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M8: The following figure shows the 12-party conference configuration.
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12.2.2 X-party Conference Configuration via Phone UI
5-party conference:
12-party conference:
12.2.3 X-party conference Configuration Parameters
The following table lists the parameters you can use to configure X-party conference.
Parameter
SIPLocalConfEnable
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Description
It enables or disables local conference function.
Permitted
Values
false - disable
Default
true
Web UI
Features → Sip
Parameter
SIPMaxCall
Description
It defines the max call capacity of the phone.
Permitted
Values
M3/M5/M7: 1-4
M8: 1-11
Default
M3/M5/M7: 2
M8: 11
Web UI
Features → Sip
Parameter
LocalConfPartyMax
Description
It defines the max party capacity of a phone conference.
Permitted
Values
M3/M5/M7: 3-5
M8: 3-12
Default
M3/M5/M7: 3
M8: 12
Web UI
Features → Sip
true - enable
config.xml
config.xml
12.3 Hot Desking
The ALE Myriad Series phones all support Hot Desking feature with the same behavior.
Hot desking feature is working for a shared phone which can be used when employees are not in their office
and with no phone in hand. Then they can log in a shared phone by hot desking feature. Hot desking allows
the user to clear pre-registration configurations of all accounts on the IP phone and then login to their own
user account.
On the shared phone, you first need to assign a Hot Desking key.
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12.3.1 Hot Desking Key Configuration via Web UI
12.3.2 Hot Desking Key Configuration via Phone UI
Long press a program key more than 2s and select the Key Type as Hot Desking.
Press program key to activate Hot Desking for the ALE Myriad Series phones.
Login in the number which needs to be registered in myriad phone with correct password.
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12.3.3 Hot Desking Configuration Parameters
The following table lists the parameters you can use to configure hot desking.
Parameter
ProgramKeyXType
config.xml
Description
It configures the programmable key type. X can be number 1~20 for M3 or 1~28 for
M5/M7 and 1~36 for M8.
Permitted
Values
11 - Hot Desking
Default
0
Phone UI
Select one program key, then long press it for 2s, and select KeyType as Hot Desking.
Web UI
Phone Keys → Program Key
Parameter
ProgramKeyXLabel
Description
It configures the programmable key label. X can be number 1~20 for M3 or 1~28 for
M5/M7 and 1~36 for M8.
Permitted
Values
strings
Default
Blank
Phone UI
Select one programkey, then long press it for 2s, and input strings for label to define a
name
Web UI
Phone Keys → Program Key
config.xml
12.4 Intercom
Intercom is a useful feature in an office environment to quickly connect with the operator or the secretary.
You can press the intercom key to place a call to a contact that will be answered automatically on the
contact's phone as long as the contact is in idle state or during an active call.
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12.4.1 Intercom Key Configuration via Web UI
12.4.2 Outgoing Intercom Configuration via Phone UI
Long press a program key more than 2s, select the Key Type as Intercom, and then fill in the corresponding
settings.
12.4.3 Outgoing Intercom Configuration Parameters
The following table lists the parameters you can use to configure intercom for outgoing call.
Parameter
ProgramKeyXType
Description
It configures the programmable key type. X can be number 1~20 for M3 or 1~28 for
M5/M7 and 1~36 for M8.
Permitted
Values
21 - Intercom
Default
0
Phone UI
Select one program key, then long press it for 2s, and select Key Type as Intercom.
Web UI
Phone Keys → Program Key
Parameter
ProgramKeyXAccount
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Description
It configures the account index of program key. X can be number 1~20 for M3 or 1~28
for M5/M7 and 1~36 for M8.
Permitted
Values
1~8
Default
1
Phone UI
Select one program key, then long press it for 2s, and select the account intended to use
intercom.
Web UI
Phone Keys → Program Key
Parameter
ProgramKeyXLabel
Description
It configures the programmable key label. X can be number 1~20 for M3 or 1~28 for
M5/M7 and 1~36 for M8.
Permitted
Values
strings
Default
Blank
Phone UI
Select one program key, long press it for 2s, and then input label name.
Web UI
Phone Keys → Program Key
Parameter
ProgramKeyXValue
Description
It configures program key number. X can be number 1~20 for M3 or 1~28 for M5/M7 and
1~36 for M8.
Permitted
Values
strings
Default
Blank
Phone UI
Select one program key, then long press it for 2s, and input the outgoing call number for
this program key.
Web UI
Phone Keys → Program Key
Note: For M8, the permitted values can be 1~20.
config.xml
config.xml
12.4.4 Incoming Intercom Configuration via Phone UI
You can configure incoming intercom via the Phone UI path Menu → Features → Intercom by selecting one
account and entering the intercom setting.
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12.4.5 Incoming Intercom Configuration via Web UI
You can configure incoming intercom via the Web UI path: Features → Intercom.
12.4.6 Incoming Intercom Configuration Parameters
The following table lists the parameters you can use to configure intercom for an incoming call.
Note: X means account ID and it can be number 1~8 for M3/M5/M7, 1-20 for M8.
Parameter
AccountXIntercomEnable
config.xml
Description
If it is set to true, the phone may auto answer an incoming call if requested by SIPUA
layer.
Permitted
Values
false - disable
Default
true
Phone UI
Menu → Feature → Intercom
Web UI
Features → Intercom → Enable Intercom
Parameter
AccountXIntercomMuteEnable
Description
It enables or disables when the phone auto answers an intercom call. It will mute.
Permitted
Values
false - disable
Default
false
Phone UI
Menu → Features → Intercom
Web UI
Features → Intercom → Intercom Mute
Parameter
AccountXIntercomToneEnable
true - enable
config.xml
true - enable
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Description
It enables or disables when the phone auto answers an intercom call. It will play a
warning tone.
Permitted
Values
false - disable
Default
true
Phone UI
Menu → Features → Intercom
Web UI
Features → Intercom → Intercom Tone
Parameter
AccountXIntercomBargeEnable
Description
It enables or disables when the phone auto answers a second intercom call. It will hold
the previous and answer the second.
true - enable
Permitted
Values
false - disable
Default
false
Phone UI
Menu → Features → Intercom
Web UI
Features → Intercom → Intercom Barge
Parameter
AccountXOutgoingIntercomMethod
Description
It configures the type of intercom for account.
Permitted
Values
0 - Call-info
1 - Alert-info
2 - Answer-mode
Default
0
Phone UI
Menu → Features → Intercom
Web UI
Features → Intercom → Outgoing Intercom Method
config.xml
true - enable
config.xml
12.5 Push-To-Talk
PTT (Push-To-Talk) is the same as Intercom. It is another kind of Intercom. The main difference is that PTT
feature needs long pressing the key to establish a call and release key to release the call, while Intercom is a
one-click key.
Note: A Key Type “PTT” is applicable to Program Key/EM Key and the key type ID is 70.
12.6 Voicemail
Voicemail is an application which can save voice messages from other users when the phone is busy or
unavailable. The user can also send messages to other users by his voicemail box.
12.6.1 Voicemail Configuration via Phone UI
You can view the Voicemail via the Phone UI path: Menu → Message → Voicemail → View Voicemail, and
also can set voice mail number by path: Menu → Message → Voicemail → Set Voicemail Number.
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12.6.2 Voicemail Configuration via Web UI
You can configure voicemail via Web UI in Account Advanced setting.
12.6.3 Voicemail Configuration Parameters
The following table lists the parameters you can use to configure intercom for incoming call.
Note: X means account ID and it can be number 1~8 for M3/M5/M7, and 1-20 for M8.
Parameter
AccountXVmNumber
Description
It configures voicemail number for accountX.
Permitted
Values
string
Default
Blank
Phone UI
Menu → Message → Voicemail → Set Voicemail Number
Web UI
Account → Advanced
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Parameter
AccountXMwiUri
config.xml
Description
It configures message waiting indication server address for account. It enables or
disables phone to pop up the message notification when receiving new voicemail.
Permitted
Values
string
Default
Blank
Web UI
Account → Advanced
12.7 BLF
The ALE Myriad Series phones support BLF feature. BLF (Busy Lamp field) is a function which can monitor
another phone number’s call status and can display the status on the BLF programkey LED. You can also
make speed dial call to the monitored phone number.
For the M3/M5/M7 phone, the LED status for BLF feature is shown as below:
LED Status
Description
On (Blue)
Subscribe successfully and the monitored user is idle.
Fast-flashing Blue
The monitored user receives an incoming call.
Slow-flashing Blue
The monitored user is talking.
The monitored user’s conversation is placed on hold.
The monitored user is dialing.
The call is parked against the monitored user’s phone number.
Off
Subscribe failed or the monitored user does not exist.
For the M8 phone, the LED status for BLF feature is shown as below:
LED Status
Description
On (Blue)
Subscribe successfully and the monitored user is idle.
Fast-flashing Red
The monitored user is ringing or dialing.
Solid-Red
The monitored user is busy or in a call.
Slow-flashing Red
The monitored user’s conversation is placed on hold.
The call is parked against the monitored user’s phone number.
Off
Subscribe failed or the monitored user does not exist.
12.7.1 BLF Configuration via Phone UI
You can configure BLF programmable key on the phone by selecting one soft key, long pressing it for 2s,
and choosing the Key Type as BLF.
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12.7.2 BLF Configuration via Web UI
You can configure one soft key as BLF on web by Phone Keys → Program Key.
12.7.3 BLF Configuration Parameters
The following table lists the parameters you can use to configure one softkey as BLF.
Parameter
ProgramKeyXType
config.xml
Description
It configures the programmable key type. X can be number 1~20 for M3 or 1~28 for
M5/M7 and 1~36 for M8.
Permitted
Values
59 - BLF
Default
0
Phone UI
Select one soft key, long press it for 2s, and select Key Type as BLF.
Web UI
Phone Keys → Program Key
Parameter
ProgramKeyXAccount
Description
It configures the account index of program key. X can be number 1~20 for M3, 1~28 for
M5/M7 and 1~36 for M8.
config.xml
Permitted
Values
1~8
Default
1
Phone UI
Select one program key, long press it for 2s, and select the account intended to use
BLF.
Web UI
Phone Keys → Program Key
Note: For M8, the permitted values can be 1~20.
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Parameter
ProgramKeyXLabel
config.xml
Description
It configures the programmable key label. X can be number 1~20 for M3 or 1~28 for
M5/M7 and 1~36 for M8.
Permitted
Values
strings
Default
Blank
Phone UI
Select one program key, long press it for 2s, and input strings for Label to define a
name
Web UI
Phone Keys → Program Key
Parameter
ProgramKeyXValue
Description
It configures program key number. X can be number 1~20 for M3, 1~28 for M5/M7 and
1~36 for M8.
Permitted
Values
strings
Default
Blank
Phone UI
Select one program key, long press it for 2s, and input the outgoing call number for this
programmable key
Web UI
Phone Keys → Program Key
Parameter
ProgramKeyXExtension
Description
It configures program key extension. X can be number 1~20 for M3, 1~28 for M5/M7
and 1~36 for M8.
Permitted
Values
strings
Default
Blank
Phone UI
Select one programmable key, long press it for 2s, and input the pickup code prefix for
this programmable key
Web UI
Phone Keys → Program Key
config.xml
config.xml
12.8 Call Pickup
You can use call pickup to answer someone’s incoming call on your phone using a pickup code.
The ALE Myriad Series phones support Directly Call Pickup and Group Call Pickup types.
•
•
Direct Call Pickup: It allows you to pick up incoming calls to a specific phone.
Group Call Pickup: It allows you to pick up incoming calls to any phone within a predefined group of
phones.
12.8.1 Direct Pickup Configuration via Phone UI
On the phone, you can select one softkey key, long press it for 2s, and choose the Key Type as
DirectPickup.
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12.8.2 Direct Pickup Configuration via Web UI
You can program one soft key as Direct Pickup type to perform directly pick up function.
12.8.3 Direct Pickup Configuration Parameters
The following table lists the parameters you can use to configure one softkey to perform direct pickup
function.
Parameter
ProgramKeyXType
config.xml
Description
It configures the programmable key type. X can be number 1~20 for M3, 1~28 for
M5/M7 and 1~36 for M8.
Permitted
Values
15 - Direct Pickup
Default
0
Phone UI
Select one program key, long press it for 2s, and select Key Type as Direct Pickup.
Web UI
Phone Keys → Program Key
Parameter
ProgramKeyXAccount
Description
It configures the account index of program key. X can be number 1~20 for M3, 1~28
for M5/M7 and 1~36 for M8.
config.xml
Permitted
Values
1~8
Default
1
Phone UI
Select one program key, long press it for 2s, and select the account to use Direct
Pickup
Note: For M8, the permitted values can be 1~20.
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Web UI
Phone Keys → Program Key
Parameter
ProgramKeyXLabel
Description
It configures the programmable key label. X can be number 1~20 for M3, and 1~28 for
M5/M7.
Permitted
Values
strings
Default
Blank
Phone UI
Select one programmable key, long press it for 2s, and input the label name.
Web UI
Phone Keys → Program Key
Parameter
ProgramKeyXValue
Description
It configures program key number. X can be number 1~20 for M3, and 1~28 for
M5/M7.
Permitted
Values
strings
Default
Blank
Phone UI
Select one programmable key, long press it for 2s, and input the label name.
Web UI
Phone Keys → Program Key
config.xml
config.xml
12.8.4 Group Pickup Configuration via Phone UI
You can program one soft key as Group Pickup by long pressing it for 2s, and selecting Key Type as
GrpPickup.
12.8.5 Group Pickup Configuration via Web UI
You can program one softkey as Group Pickup type and define the Value and Label by path Phone Keys →
Program Key.
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12.8.6 Group Pickup Configuration Parameters
The following table lists the parameters you can use to configure one softkey to perform group pickup
function.
Parameter
ProgramKeyXType
config.xml
Description
It configures the programmable key type. X can be number 1~20 for M3, 1~28 for
M5/M7 and 1~36 for M8.
Permitted
Values
16 - Group Pickup
Default
0
Phone UI
Select one program key, long press it for 2s, and select Key Type as GrpPickup.
Web UI
Phone Keys → Program Key
Parameter
ProgramKeyXAccount
Description
It configures the account index of program key. X can be number 1~20 for M3, 1~28
for M5/M7 and 1~36 for M8.
config.xml
Permitted
Values
1~8
Default
1
Phone UI
Select one program key, long press it for 2s, and select the account intended to use
GrpPickup.
Web UI
Phone Keys → Program Key
Parameter
ProgramKeyXLabel
Description
It configures the programmable key label. X can be number 1~20 for M3, 1~28 for
M5/M7 and 1~36 for M8.
Permitted
Values
strings
Default
Blank
Note: For M8, the value can be 1~20.
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Phone UI
Select one program key, long press it for 2s, and input strings for label to define a
name
Web UI
Phone Keys → Program Key
Parameter
ProgramKeyXValue
Description
It configures program key number. X can be number 1~20 for M3, 1~28 for M5/M7 and
1~36 for M8.
Permitted
Values
strings
Default
Blank
Phone UI
Select one program key, long press it for 2s, and input strings for label to define pickup
code
Web UI
Phone Keys → Program Key
config.xml
12.9 Call Park & Retrieve
Call park allows users to park a call on a special extension. Retrieve park allows users to retrieve a parked
call from another phone.
12.9.1 Call Park & Retrieve Configuration via Phone UI
You can program one softkey by long pressing it for 2s, and select Key Type as Call Park or Retrieve.
12.9.2 Call Park & Retrieve Configuration via Web UI
You can program one softkey as Call Park or Retrieve Park type and define the Value and Label by path
Phone Keys → Program Key.
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12.9.3 Call Park Configuration Parameters
The following table lists the parameters you can use to configure one softkey to perform call park function.
Parameter
ProgramKeyXType
config.xml
Description
It configures the programmable key type. X can be number 1~20 for M3, 1~28 for
M5/M7 and 1~36 for M8.
Permitted
Values
17 - Call Park
Default
0
Phone UI
Select one program key, long press it for 2s, and select Key Type as Call Park.
Web UI
Phone Keys → Program Key
Parameter
ProgramKeyXAccount
Description
It configures the account index of program key. X can be number 1~20 for M3, 1~28
for M5/M7 and 1~36 for M8.
config.xml
Permitted
Values
1~8
Default
1
Phone UI
Select one program key, long press it for 2s, and select the account intended to use
Call Park.
Web UI
Phone Keys → Program Key
Parameter
ProgramKeyXLabel
Description
It configures the programmable key label. X can be number 1~20 for M3 , 1~28 for
M5/M7 and 1~36 for M8.
Permitted
Values
strings
Default
Blank
Phone UI
Select one program key, long press it for 2s, and input a label name.
Web UI
Phone Keys → Program Key
Parameter
ProgramKeyXValue
Description
It configures program key number. X can be number 1~20 for M3, 1~28 for M5/M7
and 1~36 for M8.
Permitted
Values
strings
Default
Blank
Phone UI
Select one program key, long press it for 2s, and input a label name
Web UI
Phone Keys → Program Key
Note: For M8, the value can be 1~20.
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Parameter
FeatureCallParkMode
Description
It configures the call park method.
Permitted
Values
0 - Direct call
Default
1
config.xml
1 - Blind transfer call
12.9.4 Retrieve Park configuration parameters
The following table lists the parameters you can use to configure one softkey to perform retrieve park
function.
Parameter
ProgramKeyXType
config.xml
Description
It configures the programmable key type. X can be number 1~20 for M3, 1~28 for
M5/M7 and 1~36 for M8.
Permitted
Values
22 – Retrieve Park
Default
0
Phone UI
Select one program key, long press it for 2s, and select Key Type as Retrieve.
Web UI
Phone Keys → Program Key
Parameter
ProgramKeyXAccount
Description
It configures the account index of program key. X can be number 1~20 for M3, 1~28
for M5/M7 and 1~36 for M8.
config.xml
Permitted
Values
1~8
Default
1
Phone UI
Select one program key, long press it for 2s, and select the account intended to use
Retrieve.
Web UI
Phone Keys → Program Key
Parameter
ProgramKeyXLabel
Description
It configures the programmable key label. X can be number 1~20 for M3, 1~28 for
M5/M7 and 1~36 for M8.
Permitted
Values
strings
Default
Blank
Phone UI
Select one program key, long press it for 2s, and input a label name.
Web UI
Phone Keys → Program Key
Parameter
ProgramKeyXValue
Note: For M8, the value can be 1~20.
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Description
It configures program key number. X can be number 1~20 for M3, 1~28 for M5/M7 and
1~36 for M8.
Permitted
Values
strings
Default
Blank
Phone UI
Select one program key, long press it for 2s, and input a label name.
Web UI
Phone Keys → Program Key
12.10 Shared Line Appearance (SLA)
ALE phones support Shared Line Appearance (SLA) to share a line.
Shared line appearances enable more than one phone to share the same line or registration. The methods
you use vary with the SIP server you are using.
The shared line users have the ability to do the following:
•
•
•
•
•
Place and answer calls
Place a call on hold
Retrieve a held call remotely
Barge in an active call
Pull a shared call
12.10.1 SLA Configuration via Web UI
You can enable SLA feature for specific account via the Web UI path: Account → Advanced.
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12.10.2 SLA Configuration Parameters
The following table lists the parameters you can use to enable SLA feature for one account.
Parameter
AccountXSlaEnable
Description
It enables or disables the SLA function for account X. X can be number 1~8 for
M3/M5/M7 and 1~20 for M8.
Permitted
Values
false - disable
Default
false
Web UI
Account → Advanced
config.xml
true - enable
12.11 Call Completion
When the user places a call and the callee is temporarily unavailable to answer the call, SIPMMI will save
the callee’s number and use the SUBSCRIBE/NOTIFY method to subscriber callee’s status.
When the phone receives NOTIFY message with “terminal” status:
•
•
If the phone is idle, the phone screen will prompt whether to dial the number; If yes, the phone will
dial the last outgoing failed number.
If the phone is not idle, the phone will not prompt until the phone is idle.
The following table lists the parameters you can use to configure Call Completion feature.
Parameter
FeatureCallCompletionEnable
Description
It enables or disables Call Completion feature.
Permitted
Values
false - disable
Default
false
Web UI
Features → General
config.xml
true - enable
12.12 Automatic Call Distribution (ACD)
ACD enables the use of IP phones in a call-center role by automatically distributing incoming calls to
available users or agents. You can enable users to use their phone in a call center agent/a supervisor role
on a supported call server.
The users can sign in and sign out of the ACD state as call center agent using soft keys. The server
distributes calls to the agent when the agent state is available, and stops distributing calls when the agent
changes state to unavailable.
The IP phone remains in the unavailable status until the agent manually changes the IP phone status. You
can configure how long the IP phone remains unavailable state and changes to available automatically on a
supported call server. The methods you use vary with the SIP server you are using.
12.12.1 ACD Key Configuration via Phone UI
You can configure a soft key as ACD key to log into the ACD system. The ACD key on the IP phone
indicates the ACD state.
On the phone, select one soft key, long press it for 2s, and select Key Type as ACD.
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The following shows configuration for an ACD key.
<setting id="ProgramKey4Type" value="42"/>
<setting id="ProgramKey4Label" value="ACD"/>
After provisioning, an ACD key is available on the phone, and you can press the ACD key to log into the
ACD system.
12.12.2 ACD Configuration Parameters
The following table lists the parameters you can use to configure ACD function.
Note: X means account ID and it can be number 1~8 for M3/M5/M7, and 1-20 for M8.
Parameter
AccountXAcdEnable
config.xml
Description
It enables or disables Acd feature for account.
Permitted
Values
false - disable
Default
false
Parameter
FeatureAcdAutoAvailableEnable
Description
It enables or disables the IP phone to automatically change the status of the ACD
agent to available after the designated time.
true - enable
config.xml
Permitted
Values
false - disable
Default
false
Web UI
Features → ACD → ACD Auto Available Enable
Parameter
FeatureAcdAutoAvailableTimeout
Description
It configures the interval (in seconds) for the status of the ACD agent to be
automatically changed to available.
Permitted
Values
NUMERIC[0,120]
Default
60
Web UI
Features → ACD → ACD Auto Available Timeout (0~120s)
Parameter
AccountXAcdInitialState
true - enable
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Description
It configures the initial agent state for account.
Permitted
Values
1 - Available
Default
1
Parameter
2 - Unavailable
FeatureAcdReasonCodeX
Note: X can is 1~10
Description
It configures the ACD Reason Code for account.
Permitted
Values
strings
Default
Blank
Parameter
FeatureAcdReasonNameX
Note: X can is 1~10
config.xml
config.xml
Description
It configures the ACD Reason Name for account.
Permitted
Values
Strings
Default
Blank
Parameter
FeatureAcdSoftkeyEnable
Description
It enables or disables the IP phone to display the ACD menu keys such as Login or
Logout on desktop screen.
Permitted
Values
false - disable
Default
false
config.xml
true - enable
12.13 Broadsoft Hoteling
Cisco BroadWorks provides the capability to synchronize the hoteling guest user identity between the phone
and Cisco BroadWorks. This enables the phone to display the hoteling guest’s identity on the phone and
also provides the signaling basis for the phone to allow a hoteling guest login via the phone interface. This
feature is dedicated for Broadsoft platform.
•
If hoteling feature is properly configured and the device is powered on, the device will send an initial
subscription to get the hoteling status. If the phone is in guest in state, the receiving HotelingEvent
NOTIFY will contain the Guest identity; if “FeatureHotelingSoftkeyEnable” is set to true (default is
true), there will be a “GuOut” menu inserting into bottom bar used to help user to check out hoteling.
The relevant account programmable key will also be changed to display as the guest number (as
below 0902).
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•
When you guest out by pressing the menu “GuOut” or “Hoteling” programmable key, there will be a
popup for confirmation.
•
When you guest out successfully, the device will receive a HotelingEvent NOTIFY with empty guest
identity, then the relevant account key display will refresh back to the host display (as below
9725980905). “GuOut” menu will be removed and replaced by “GuIn” menu.
•
You can press “GuIn” or “Hoteling” programmable key to Guest In, and input guest user ID and
password in login page.
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12.13.1 Hoteling Key Configuration
You can configure a line key as Hoteling key to log into the Hotel system.
On the phone, select one programmable key, long press it for 2s, and select Key Type as Hoteling.
The following shows configuration for a Hoteling Key.
<setting id="ProgramKey5Type" value="69"/>
<setting id="ProgramKey5Label" value="Hoteling"/>
12.13.2 Hoteling Configuration Parameters
The following table lists the parameters you can use to configure Hoteling function.
Note: X means account ID. It can be number 1~8 for M3/M5/M7, and 1-20 for M8.
Parameter
AccountXHotelingEnable
config.xml
Description
It enables or disables the hoteling feature for account.
Note: It works only if “AccountXServerType” is set to 6 (Broadsoft).
Permitted
Values
false - disable
Default
false
Parameter
AccountXHotelingUserId
Description
It configures the user ID used to log into the guest profile.
Permitted
Values
strings
Default
Blank
Parameter
AccountXHotelingPwd
Description
It configures the password used to log into the guest for account.
Note: It works only if “AccountXServerType” is set to 6 (Broadsoft).
Permitted
Values
String within 99 characters
Default
Blank
true - enable
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Parameter
HotelingAutoLoginEnable
config.xml
Description
Note: It works only if “AccountXServerType” is set to 6 (Broadsoft).
Permitted
Values
false - disable
Default
false
Parameter
FeatureHotelingSoftkeyEnable
Description
It enables or disables to display the ‘Guout’ menu in bottom bar.
Note: It works only if “AccountXServerType” is set to 6 (Broadsoft).
true - enable
Permitted
Values
false - disable
Default
true
config.xml
true - enable
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13. Troubleshooting
When the phone is not functioning normally, the user can try the following methods to restore normal
operation of the phone or collect relevant information and send a problem report to the manufacture’s
technical support for analysis.
13.1 Log Collection
You can choose to generate the log files locally or send the log files to syslog server in real time, and use
these log files to generate informational, analytic and troubleshoot phones.
13.1.1 Syslog Server
You can configure syslog via the Web UI path: Maintenance → Log Collection → Syslog
The following table lists the parameters you can use to configure syslog.
Parameter
DeviceSyslogRemoteServerAddr
Description
It configures the syslog server address.
Permitted
Values
strings
Default
Blank
Web UI
Maintenance → Log Collection → Syslog
Parameter
DeviceSyslogRemoteServerPort
Description
It configures the syslog server port.
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Permitted
Values
strings
Default
514
Web UI
Maintenance → Log Collection → Syslog
Parameter
DeviceSyslogRemoteServerProtocol
Description
It configures the syslog server protocol.
Permitted
Values
udp
Default
udp
Web UI
Maintenance → Log Collection → Syslog
config.xml
tcp
13.1.2 Log File Backup
The IP phone can automatically upload call log file at regular intervals to the provisioning server or a specific
server. If a call log file exists on the server, it will be overwritten.
The following table lists the parameters you can use to configure call log backup.
Parameter
BackupUploadTime
config.<mac>.xml
Description
It configures the interval time of uploading a backup file.
Permitted
Values
String
Default
3600
Parameter
DeviceBackupUrl
Description
It configures the URL which is used to upload and download the backup file.
Permitted
Values
String
Default
Blank
Parameter
DeviceBackupUploadMethod
Description
It configures the way (POST/PUT) to upload files.
Permitted
Values
0 - put
Default
0
Parameter
DeviceCallLogBackupEnable
Description
It configures whether to enable or disable callLogBackup.
Permitted
Values
false
Default
false
config.<mac>.xml
config.<mac>.xml
1 - post
config.<mac>.xml
true
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13.1.3 Log Level Setting
Log information is helpful when encountering a problem. The phone will generate log files according to the
log level. ALE SIP phones support 6 levels for log recording, and more contents will be recorded with a
higher level. The level from lowest to highest is: Emergency → Error → Warning → Notice → Informational
→ Debug. The default log level is Error. Generally, for serious issue, debug level is recommended.
13.1.3.1 Log Level Configuration via Web UI
To get the phone log information, you need to log into the phone web page, and then go to the menu:
Maintenance → Log Collection.
•
In log level field define either the relevant log level to debug in dropdown menu, or define all
modules to debug level in “Global” drop down menu list. Then press “Save” button to save the
configuration.
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You can also configure global level via the parameter below:
Parameter
DeviceLogLevel
Description
It configures the minimum level of local log information recording.
config.<mac>.xml
0 - Emergency
1 - Error
Permitted
Values
2 - Warning
3 - Notice
4 - Informational
5 - Debug
Default
1
Web UI
Maintenance → Log Collection
•
•
Perform the operation and try to reproduce the problem.
Download the log files.
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Then you can send the log files to the technician to identify the problem.
13.1.3.2 Configure Log Level by Commands
Procedures to configure log level by command for each service module:
•
Step 1: Enable SSH connection for the phone.
The table below shows how to enable SSH by parameters.
Parameter
DeviceSecuritySshEnable
Description
It enables or disables SSH connection for the phone.
Permitted
Values
false - disable
Default
1
Web UI
Maintenance → Security
config. xml
true - enable
•
Step 2: Connect the phone and login with admin.
•
Step 3: Input command “level” to check current log level setting.
•
Step 4: Set log level for specific the phone’s service module. For example, set “ictsipua” module as
debug level, and then input “level ictsipua debug”.
13.1.4 Web Capture
Sometimes dumping the network packets of the device helps issue identification.
To get the device packets, log in to the device web portal, go to Maintenance → Log Collection → Web
Capture, click Start in “Web Capture” section.
The user then performs relevant operations such as activating/deactivating an account or making telephone
calls and clicks the “End” button in the web page when the operation is finished.
Then the user can press the “Download” button to download the packets for analysis.
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13.2 Resetting Device to Factory Settings
13.2.1 Resetting Device to Factory Settings via Web UI
You can reset or reboot the phone via the Web UI path: Maintenance → Reboot & Reset
The phone will restart when clicking OK button of “Reboot”.
The phone will be reset to factory configuration when clicking OK button of “Reset to Factory Settings”.
Note: All the configuration on the phone will be erased after resetting to factory settings.
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13.2.2 Resetting Device to Factory Settings via Phone UI
You can reset the phone to factory setting on phone UI by path: Menu → Advanced Setting (default
password: 123456) → Reset → Reset to Factory Settings.
Press OK button to restore the phone to factory configuration.
13.2.3 Resetting Your Device to Factory Settings on Keyboard
For the M3/M5/M7 DeskPhone, you can reset the phone to factory settings by long pressing Conference Key
over 10s while the phone is in idle status. Press OK button when the warning page pops up to reset the
phone to factory settings.
For the M8 DeskPhone, you could long press Headset Hard Key to trigger resetting the phone to factory
settings.
Note: All the configuration on the phone will be erased after the phone rebooting.
13.3 One Key Reboot
The phone provides a quick way to reboot. You need to press the C key for 10 seconds.
An inquiry box will pop up to ask whether to restart.
OK: By pressing “OK”, the deskphone will reboot in a few seconds.
Cancel: By pressing “Cancel”, the deskphone will cancel the operation.
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13.4 Network Diagnostics
You can use ping and traceroute diagnostics for troubleshooting network connectivity via phone user
interface.
Go to the phone UI: Menu → Advanced Setting (default password:123456) → Net Diagnose, and then input
the IP address to trigger “ping” or “traceroute” command. The diagnosis result will be displayed on the
screen.
13.5 Packets Capture via PC port
You can capture data packets of the phone with PC port mirror function.
The following table lists the parameter you can use to configure PC port mirror function.
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Parameter
DeviceNetworkSpanToPcType
Description
It enables or disables the IP phone to span data packets received from the LAN port to
the PC port.
Permitted
Values
0 - Idle status without mirror setting
Default
0
config.<mac>.xml
1 - enable PC port mirroring LAN port
While the PC port is mirroring the LAN port, you can connect PC on PC port to capture ethernet traffic from
LAN port.
13.6 Screen Capture
If there is a problem with the phone, the screenshot can help the technician identify the problem. You can get
the screenshots with command by logging into the phone with SSH connection (default login
username/password: admin/123456). After connecting, input command “screen get”.
Regarding how to enable SSH connection on the phone, please refer to section 13.1.3.2.
For example, assuming you login the phone by SSH connection with tool Mobaxterm, you can make a
screenshot with command and download it in local PC.
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ALE M3-M5-M7-M8 DeskPhones
Administrator Guide
www.aledevice.com
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