HP LaserJet 5200tn User Guide
Tangazo
Tangazo
HP LaserJet 5200 Series printers
User Guide
HP LaserJet 5200 Series printers
User Guide
Copyright and License
© 2005 Copyright Hewlett-Packard
Development Company, L.P.
Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws.
The information contained herein is subject to change without notice.
The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
Part number: Q7543-90907
Edition 2, 6/2009
Trademark Credits
Adobe® and PostScript are trademarks of
Adobe Systems Incorporated.
Linux is a U.S. registered trademark of
Linus Torvalds.
Microsoft®, Windows®, and Windows NT® are U.S. registered trademarks of Microsoft
Corp.
UNIX® is a registered trademark of The
Open Group.
ENERGY STAR® and the ENERGY
STAR® logo are U.S. registered marks of the United States Environmental Protection
Agency.
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HP Customer Care
Online Services
For 24-hour access to updated HP printer-specific software, product information, and support information through an Internet connection, go to the Web site: www.hp.com/support/lj5200 .
Go to www.hp.com/support/net_printing for information about the HP Jetdirect external print server.
HP Instant Support Professional Edition (ISPE) is a suite of Web-based troubleshooting tools for desktop computing and printing products. Go to instantsupport.hp.com
.
Telephone support
HP provides free telephone support during the warranty period. For the telephone number for your
country/region, see the flyer that shipped with the printer, or visit www.hp.com/support/
. Before calling HP, have the following information ready: the product name and serial number, the date of purchase, and a description of the problem.
Software utilities, drivers, and electronic information www.hp.com/go/lj5200_software
The Web page for the drivers is in English, but you can download the drivers themselves in several languages.
HP direct ordering for accessories or supplies
● United States: www.hp.com/sbso/product/supplies .
● Canada: www.hp.ca/catalog/supplies
● Europe: www.hp.com/supplies
● Asia-Pacific: www.hp.com/paper/
To order genuine HP parts or accessories, go to the HP Parts Store at www.hp.com/buy/parts (U.S.
and Canada only), or call 1-800-538-8787 (U.S.) or 1-800-387-3154 (Canada).
HP service information
To locate HP-Authorized Dealers, call 1-800-243-9816 (U.S.) or 1-800-387-3867 (Canada).
Outside the United States and Canada, call the customer support number for your country/region.
See the flyer that shipped in the box with the printer.
HP service agreements
Call 1-800-835-4747 (U.S.) or 1-800-268-1221 (Canada).
For extended service, call 1-800-446-0522.
HP Easy Printer Care software
To check the printer status and settings and view troubleshooting information and online documentation, use the HP Easy Printer Care software. You must have performed a full software iii
installation in order to use the HP Easy Printer Care software. See
Using the HP Easy Printer Care software .
HP support and information for Macintosh computers
Go to www.hp.com/go/macosx for Macintosh OS X support information and HP subscription service for driver updates.
Go to www.hp.com/go/mac-connect for products that are designed specifically for the Macintosh user.
iv HP Customer Care ENWW
Table of contents
Installing Macintosh printing system software for networks ................................11
Installing Macintosh printing system software for direct connections (USB) ......12
To remove software from Macintosh operating systems ....................................12
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3 Input/output (I/O) configuration
vi ENWW
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Guidelines for printing on letterhead or preprinted forms ...................................71
Loading custom-size media in tray 2 or optional tray 3 ......................................77
vii
To stop the current print job from the printer control panel .................................92
To stop the current print job from the software program ....................................92
To access the embedded Web server by using a network connection .............................100
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Appendix A Supplies and accessories
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Appendix B Service and support
Appendix D Regulatory information
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Disposal of waste equipment by users in private households in the European Union .....191
Appendix E Working with memory and print server cards
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xii ENWW
1 Printer basics
Now that the printer is set up and ready to use, take a few moments to familiarize yourself with the printer. This chapter contains basic information about the printer features:
●
Quick access to printer information
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●
●
●
●
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Quick access to printer information
Several references are available for use with this printer. See www.hp.com/support/lj5200 .
Guide
Getting started guide
HP Jetdirect Embedded Print
Server Administrator’s Guide
Accessory and consumable installation guides
User guide
Online Help
Description
Provides step-by-step instructions for installing and setting up the printer.
Provides instructions to configure and troubleshoot the HP Jetdirect print server.
Provide step-by-step instructions for installing the accessories and supplies. (These guides are supplied with the optional printer accessories and supplies.)
Provides detailed information for using and troubleshooting the printer. Available on the printer CD.
Provides information about options that are available in the printer drivers. To view a
Help file, open the online Help through the printer driver.
2 Chapter 1 Printer basics ENWW
Printer at a glance
HP LaserJet 5200 HP LaserJet 5200n HP LaserJet 5200tn HP LaserJet 5200dtn
● Prints up to 35 pages-perminute (ppm)
● 48 megabytes (MB) of random access memory (RAM), upgradable up to 512 MB
● 100-sheet multipurpose tray
(tray 1), 250-sheet input tray
(tray 2), and 250-sheet output bin
● Hi-Speed universal serial bus
(USB) 2.0 port, IEEE 1284compliant parallel port, and enhanced input/output (EIO) slot
● One open dual inline memory module (DIMM) slot
● Two compact flash memory slots for accessibility
HP LaserJet 5200 printer, plus:
● 64 MB RAM
● HP Jetdirect fullfeatured embedded print server to connect to 10Base-
T/100Base-TX networks
HP LaserJet 5200 printer, plus:
● 64 MB RAM
HP LaserJet 5200 printer, plus:
● 128 MB RAM
● HP Jetdirect fullfeatured embedded print server to connect to 10Base-
T/100Base-TX networks
● 500-sheet input tray
(tray 3)
● HP Jetdirect full-
● featured embedded print server to connect to 10Base-
T/100Base-TX networks
500-sheet input tray
(tray 3)
● Automatic two-sided
(duplex) printing
ENWW Printer at a glance 3
Features at a glance
Feature
Performance
User interface
Printer drivers
Resolution
Storage features
Fonts
Accessories
Connectivity
Environmental features
Description
● 460 MHz processor
● Control-panel help
● Show Me How help topics in the control panel
● HP Easy Printer Care software (a Web-based status and troubleshooting tool)
● Windows® and Macintosh printer drivers
● Embedded Web server to gain access to support and to order supplies (administrator tool for network-connected models only)
● HP PCL 5e
● HP PCL 6
● PostScript® 3 emulation
● FastRes 1200—produces 1200-dots-per-inch (dpi) print quality for fast, high-quality printing of business text and graphics
● ProRes 1200—produces 1200-dpi printing for the best quality in line art and graphic images
● Fonts, forms, and other macros
● Job retention
● 80 internal fonts available for both PCL and PostScript 3 emulation
● 80 printer-matching screen fonts in TrueType format available with the software solution
● Additional fonts can be added by installing a CompactFlash font card.
● Optional 500-sheet input tray (tray 3) (standard on the HP LaserJet 5200tn and
HP LaserJet 5200dtn printers)
● Optional duplexer (standard on the HP LaserJet 5200dtn printer)
● 100-pin 133 MHz dual inline memory modules (DIMMs)
● CompactFlash cards
● IEEE 1284-compliant parallel connection
● Hi-Speed USB 2.0 connection
● HP Jetdirect full-featured embedded print server (standard on the HP LaserJet 5200n,
HP LaserJet 5200tn, and HP LaserJet 5200dtn printers)
● HP Web Jetadmin software
● Enhanced input/output (EIO) slot
● Sleep delay setting
● ENERGY STAR® qualified
4 Chapter 1 Printer basics ENWW
Feature
Supplies
Accessibility
Description
● The supplies status page contains information about toner level, page count, and estimated pages remaining.
● The printer checks for and authentic HP print cartridge at cartridge installation.
● Internet-enabled supply-ordering capabilities (using HP Easy Printer Care software)
● The online user guide is compatible with text screen-readers.
● The print cartridge can be installed and removed by using one hand.
● All doors and covers can be opened by using one hand.
● Media can be loaded in tray 1 by using one hand.
ENWW Features at a glance 5
Walkaround
Printer parts
Before using the printer, familiarize yourself with the parts of the printer.
1
2
3
4
5
7
6
4
5
6
7
1
2
3
Top output bin
Long-media extension
Latch to open the front cover (provides access to the print cartridge)
Tray 1 (pull to open)
Tray 2
Control panel
Right-side cover (provides access to DIMMs and CompactFlash cards)
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10
8
9
8
9
On/off switch
Interface ports (see
10 Rear output bin (pull to open)
Interface ports
The printer has one EIO slot and three ports for connecting to a computer or a network.
EIO
1
2
3
4
3
4
1
2
EIO slot
Network connection (HP Laserjet 5200n, 5200tn, and 5200dtn printers only)
IEEE 1284B-compliant parallel connection
Hi-Speed USB 2.0 connection
Walkaround 7
Printer software
The printing-system software is included with the printer. See the getting started guide for installation instructions.
The printing system includes software for end users and network administrators, and printer drivers for access to the printer features and communication with the computer.
NOTE For a list of printer drivers and updated HP printer software, go to www.hp.com/go/ lj5200_software .
Printer drivers
Printer drivers allow you to gain access to the printer features and allow the computer to communicate with the printer (using a printer language). Check the installation notes and readme files on the printer CD for additional software and languages.
The HP LaserJet 5200 printer uses the PCL 5e, PCL 6, and PostScript 3 emulation printer description language (PDL) drivers.
● Use the PCL 6 printer driver for the best overall performance.
● Use the PCL 5 printer driver for general office printing.
● Use the PS driver for printing from PostScript-based programs, for compatibility with PostScript
Level 3 needs, or for PS flash font support.
PCL 5e PCL 6 PS 3 emulation Operating system
Windows 98, Windows Millennium (Me)
Windows XP (32-bit)
Windows Server 2003 (32-bit)
Windows Server 2003 (64-bit)
Mac OS X V10.2 and later
1
2
3
Not all printer features are available from all drivers or operating systems.
For Windows 2000 and Windows XP (32-bit and 64-bit), download the PCL 5 driver from www.hp.com/go/lj5200_software .
For Windows XP (64-bit), download the PCL 6 driver from www.hp.com/go/lj5200_software .
The printer drivers include online Help that has instructions for common printing tasks and also describes the buttons, checkboxes, and drop-down lists that are in the printer driver.
Driver Autoconfiguration
The HP LaserJet PCL 6 and PCL 5e drivers for Windows and the PS drivers for Windows 2000 and
Windows XP feature automatic discovery and driver configuration for printer accessories at the time of installation. Some accessories that the Driver Autoconfiguration supports are the duplexing unit, optional paper trays, and dual inline memory modules (DIMMs). If the environment supports
8 Chapter 1 Printer basics ENWW
ENWW bidirectional communication, the installer presents Driver Autoconfiguration as an installable component by default for a typical installation and for a custom installation.
Update Now
If you have modified the configuration of the HP LaserJet 5200 printer since installation, the driver can be automatically updated with the new configuration in environments that support bidirectional communication. Click the Update Now button to automatically reflect the new configuration in the driver.
NOTE The Update Now feature is not supported in environments where shared
Windows NT® 4.0, Windows 2000, or Windows XP clients are connected to Windows NT 4.0,
Windows 2000, or Windows XP hosts.
HP Driver Preconfiguration
HP Driver Preconfiguration is a software architecture and set of tools that you can use to customize and distribute HP software in managed corporate printing environments. Using HP Driver
Preconfiguration, information technology (IT) administrators can preconfigure the printing and device defaults for HP printer drivers before installing the drivers in the network environment. For more information, see the HP Driver Preconfiguration Support Guide , which is available at www.hp.com/ support/lj5200 .
Additional drivers
The following drivers are not included on the CD, but are available from www.hp.com/go/ lj5200_software .
● UNIX® model scripts
● Linux drivers
Printer software 9
Opening the printer drivers
Operating System To change the settings for all print jobs until the software program is closed
To change the default settings for all print jobs
To change the product configuration settings
Windows 98 and Me 1.
On the File menu in the software program, click
Print .
Windows 2000, XP, and Server 2003
Mac OS X V10.2 or later
2.
Select the driver, and then click Properties .
The steps can vary; this procedure is most common.
1.
On the File menu in the software program, click
Print .
2.
Select the driver, and then click Properties or
Preferences .
The steps can vary; this procedure is most common.
1.
On the File menu, click
Print .
2.
Change the settings that you want on the various pop-up menus.
1.
Click Start , click Settings , and then click Printers .
1.
Click Start , click Settings , and then click Printers .
2.
Right-click the driver icon, and then select Properties .
2.
Right-click the driver icon, and then select Properties .
3.
Click the Configure tab.
1.
Click Start , click and then click
Settings
Printers
Printers and Faxes .
or
2.
Right-click the driver icon, and then select Printing
Preferences .
, 1.
Click Start , click Settings , and then click Printers or
3.
Printers and Faxes .
2.
Right-click the driver icon, and then select Properties .
Click the tab.
Device Settings
1.
On the File menu, click
Print .
2.
Change the settings that you want on the various pop-up menus.
3.
On the Presets pop-up menu, click Save as and type a name for the preset.
2.
Open Utilities , and then open Print Center (Mac
OS X V10.2) or Printer
Setup Utility (Mac OS X
V10.3 or Mac OS X V10.4).
3.
Click on the print queue.
These settings are saved in the
Presets menu. To use the new settings, you must select the saved preset option every time you open a program and print.
1.
In the Finder, on the Go menu, click Applications .
4.
On the Printers menu, click Show Info .
5.
Click the
Options
Installable
menu.
NOTE Configuration settings might not be available in Classic mode.
Software for Macintosh computers
The HP installer provides PostScript ® Printer Description (PPD) files, Printer Dialog Extensions
(PDEs), and the HP Printer Utility for use with Macintosh computers.
For network connections, use the embedded Web server (EWS) to configure the printer. See
10 Chapter 1 Printer basics ENWW
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The printing system software includes the following components:
● PostScript Printer Description (PPD) files
The PPDs, in combination with the Apple PostScript printer drivers, provide access to printer features. Use the Apple PostScript printer driver that comes with the computer.
● HP Printer Utility
Use the HP Printer Utility to set up printer features that are not available in the printer driver:
● Name the printer.
● Assign the printer to a zone on the network.
● Assign an internet protocol (IP) address to the printer.
● Download files and fonts.
● Configure the printer for IP or AppleTalk printing.
You can use the HP Printer Utility when your printer uses a universal serial bus (USB) cable or is connected to a TCP/IP-based network. For more information, see
Using the HP Printer Utility for Macintosh
.
NOTE The HP Printer Utility is supported for Mac OS X V10.2 or later.
Installing Macintosh printing system software for networks
1.
Connect the network cable between the HP Jetdirect print server and a network port.
2.
Insert the CD into the CD-ROM drive. If the CD does not run automatically, double-click the CD icon on the desktop.
3.
Double-click the Installer icon in the HP LaserJet Installer folder.
4.
Follow the instructions on the computer screen.
5.
On the computer hard drive, open Applications , open Utilities , and then open Print Center or
Printer Setup Utility .
NOTE If you are using Mac OS X V10.3 or Mac OS X V10.4, then the Printer Setup
Utility has replaced the Print Center .
6.
Click Add Printer .
7.
Select Rendezvous as the connection type.
8.
Select your printer from the list.
9.
Click Add Printer .
10.
Close the Print Center or the Printer Setup Utility.
Printer software 11
Installing Macintosh printing system software for direct connections (USB)
NOTE Macintosh computers do not support parallel port connections.
The Apple PostScript driver must be installed in order to use the PPD files. Use the Apple PostScript driver that came with your Macintosh computer.
1.
Connect a USB cable between the USB port on the printer and the USB port on the computer.
Use a standard 2-meter (6.56-foot) USB cable.
2.
Insert the printer CD into the CD-ROM drive and run the installer. If the CD menu not run automatically, double-click the CD icon on the desktop.
3.
Double-click the Installer icon in the HP LaserJet Installer folder.
4.
Follow the instructions on the computer screen.
USB queues are created automatically when the printer is attached to the computer. However, the queue will use a generic PPD if the installer has not been run before the USB cable is connected. Complete the following steps to change the queue PPD.
5.
Open the Print Center or Printer Setup Utility.
6.
Select the correct printer queue, and then click Show Info to open the Printer Info dialog box.
7.
In the pop-up menu, select Printer Model , and then, in the pop-up menu in which Generic is selected, select the correct PPD for the printer.
8.
Print a test page from any software program to make sure that the software is correctly installed.
If installation fails, reinstall the software. If this fails, see the installation notes or late-breaking readme files on the printer CD or the flyer that came in the printer box for help.
To remove software from Macintosh operating systems
To remove the software from a Macintosh computer, drag the PPD files to the trash can.
Software for networks
For a summary of available HP network installation and configuration software solutions, see the HP
Jetdirect Embedded Print Server Administrator’s Guide . You can find this guide on the printer CD.
HP Web Jetadmin
HP Web Jetadmin is a browser-based management tool for HP Jetdirect-connected printers within your intranet, and it should be installed only on the network administrator’s computer.
To download a current version of HP Web Jetadmin and for the latest list of supported host systems, visit www.hp.com/go/webjetadmin .
When installed on a host server, any client can gain access to HP Web Jetadmin by using a supported Web browser (such as Microsoft® Internet Explorer 4.
x or Netscape Navigator 4.
x or later) by navigating to the HP Web Jetadmin host.
12 Chapter 1 Printer basics ENWW
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UNIX
For HP-UX and Solaris networks, go to www.hp.com/support/net_printing to download the
HP Jetdirect printer installer for UNIX.
Linux
For information, go to www.hp.com/go/linuxprinting .
Utilities
The printer is equipped with several utilities that make it easy to monitor and manage the printer on a network.
HP Easy Printer Care software
The HP Easy Printer Care software is a program that you can use for the following tasks:
● Checking the printer status
● Checking the supplies status
● Setting up alerts
● Viewing printer documentation
● Gaining access to troubleshooting and maintenance tools
You can view the HP Easy Printer Care software when the printer is directly connected to your computer or when it is connected to a network. Perform a complete software installation in order to use the HP Easy Printer Care software.
Embedded Web server
The printer is equipped with an embedded Web server, which provides access to information about printer and network activities. This information appears in a Web browser, such as Microsoft Internet
Explorer or Netscape Navigator.
The embedded Web server resides on the printer. It is not loaded on a network server.
The embedded Web server provides an interface to the printer that anyone who has a networkconnected computer and a standard Web browser can use. No special software is installed or configured, but you must have a supported Web browser on your computer. To gain access to the embedded Web server, type the IP address for the printer in the address line of the browser. (To find the IP address, print a configuration page. For more information about printing a configuration page, see
Using printer information pages .)
For a complete explanation of the features and functionality of the embedded Web server, see
Using the embedded Web server .
Printer software 13
Other components and utilities
Windows
● Software installer — automates the printing system installation
● Online Web registration
Macintosh OS
● PostScript Printer Description files (PPDs) — use with the Apple PostScript drivers that come with the Mac OS
● The HP Printer Utility—change printer settings, view status, and set up printer-event notification from a Mac.
This utility is supported for Mac OS X V10.2 and later.
14 Chapter 1 Printer basics ENWW
Selecting print media
This printer accepts a variety of media, such as cut-sheet paper, including up to 100% recycled fiber content paper; envelopes; labels; transparencies; and custom-size paper. Properties such as weight, composition, grain, and moisture content are important factors that affect printer performance and output quality. Paper that does not meet the guidelines that are outlined in this manual can cause the following problems:
● Poor print quality
● Increased jams
● Premature wear on the printer, requiring repair
NOTE Some paper might meet all of the guidelines in this manual and still not produce satisfactory results. This might be the result of improper handling, unacceptable temperature and humidity levels, or other variables over which Hewlett-Packard has no control. Before purchasing large quantities of media, make sure that it meets the requirements that are specified in this user guide and in the HP LaserJet Printer Family Print Media Guide , which is available for download at http://www.hp.com/support/ljpaperguide . Always test paper before buying large quantities.
CAUTION Using media that does not meet HP specifications can cause problems for the printer, requiring repair. This repair is not covered by the HP warranty or service agreements.
Supported media sizes
Media size Dimensions Tray 1 Tray 2/Tray 3 Automatic duplex
Manaul duplex
Letter
Letter-R
A4
A4-R
Legal
Executive
Executive (JIS)
A5
B5 (JIS)
11 x 17
216 x 279 mm (8.5 x 11 in)
60 to 199 g/m 2 (16 to 53 lb)
279 x 216 mm (11 x 8.5 in)
211 x 297 mm (8.3 x
11.7 in)
297 x 211 mm (11.7 x
8.3 in)
216 x 356 mm (8.5 x 14 in)
185 x 267 mm (7.3 x
10.5 in)
216 x 330 mm (8.5 x 13 in)
147 x 211 mm (5.8 x 8.3 in)
183 x 257 mm (7.2 x
10.1 in)
279 x 432 mm (11 x 17 in)
ENWW Selecting print media 15
Media size Dimensions Tray 1 Tray 2/Tray 3 Automatic
Manaul duplex
A3
B4 (JIS)
8K
8K
8K
16K
16K
16K
297 x 419 mm (11.7 x
16.5 in)
257 x 363 mm (10.1 x
14.3 in)
269 x 391 mm (10.6 x
15.4 in)
259 x 368 mm (10.2 x
14.5 in)
273 x 394 mm (10.75 x
15.5 in)
184 x 260 mm (7.24 x
10.24 in)
195 x 270 mm (7.68 x
10.63 in)
273 x 197 mm (10.75 x
7.75 in)
140 x 216 mm (5.5 x 8.5 in) Statement
12 x 18
A6
RA3
305 x 457 mm (12 x 18 in)
105 x 148 mm (4.14 x
5.83 in)
305 x 430 mm (12 x
16.93 in)
128 x 182 mm (5.1 x 7.2 in) B6
S Postcard (JIS)
D Postcard (JIS)
Envelope #10
100 x 148 mm (3.94 x
5.83 in)
148 x 200 mm (5.83 x
7.87 in)
105 x 241 mm (4.13 x
9.5 in)
Envelope Monarch 98 x 191 mm (3.87 x 7.5 in)
Envelope C5 162 x 229 mm (6.38 x 9 in)
Envelope DL
Envelope B5
110 x 220 mm (4.33 x
8.66 in)
176 x 250 mm (6.93 x
9.84 in)
Custom
1 Automatic two-sided printing (duplexing) requires an HP LaserJet printer that is equipped with the optional duplexer. For more information about automatic duplexing and manual duplexing, see
Printing on both sides (duplexing)
.
16 Chapter 1 Printer basics ENWW
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For more information about using print media, see
Supported media types
Media type Weight Tray 1 Tray 2/Tray 3 Automatic duplex
Plain 60 to 199 g/m 2 (16 to 53 lb)
Manual duplex
Plain 60 to 120 g/m 2 (16 to 32 lb)
Preprinted
Letterhead
Transparency
Prepunched
Bond
Recycled
60 to 120 g/m 2 (16 to 32 lb)
60 to 120 g/m 2 (16 to 32 lb)
0.10 to 0.14 mm thick (4.7
to 5 mils thick)
60 to 120 g/m 2 (16 to 32 lb)
60 to 120 g/m 2 (16 to 32 lb)
60 to 120 g/m 2 (16 to 32 lb)
Envelopes
Colored paper
Labels
Cardstock
75 to 90 g/m 2 (20 to 24 lb)
60 to 120 g/m 2 (16 to 32 lb)
0.10 to 0.14 mm thick (4.7
to 5 mils thick)
135 to 176 g/m 2 (36 to 47 lb)
Rough
Light 60 to 75 g/m 2 (16 to 20 lb)
Vellum
Tough Paper
60 to 120 g/m 2 (16 to 32 lb)
0.10 to 0.14 mm thick (4.7
to 5 mils thick)
135 to 176 g/m 2 (36 to 47 lb) Postcard
Custom 60 to 199 g/m 2 (16 to 53 lb)
1 Automatic two-sided printing (duplexing) requires an HP LaserJet printer that is equipped with the optional duplexer. For more information about automatic duplexing and manual duplexing, see
Printing on both sides (duplexing)
.
Selecting print media 17
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2 Control panel
This section explains the printer control panel and menus:
●
●
●
●
●
●
●
●
●
●
●
Changing printer-control-panel configuration settings
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Overview
You can perform most routine printing tasks from the computer by using the program or printer driver. These two methods are the most convenient way to control the printer, and they will override the printer-control-panel settings. See the Help file for your program, or, for more information about
gaining access to the printer driver, see Opening the printer drivers .
You can also control the printer by changing settings at the printer control panel. Use the control panel to gain access to printer features that the program or printer driver do not support.
You can print a menu map at the printer control panel that shows the settings with the currently selected values (see
Using printer information pages ).
Some menus or menu items appear only if certain options are installed in the printer.
20 Chapter 2 Control panel ENWW
Control-panel layout
The control-panel display gives you complete, timely information about the printer and print jobs.
Menus provide access to printer functions and detailed information.
The message and prompt areas of the display alert you to the state of the printer and tell you how to respond.
1
2
3
?
Menu Stop
Ready Data Attention
11
10
9
8
7
4 5 6
2
3
4
Number
1
Button or light
Control-panel display
Help ( ) button
Menu button
Ready light
5
6
7
Data light
Attention light
Stop button
Function
● Shows status information, menus, help information, and error messages.
● Provides information about the message on the control-panel display.
● Opens and closes the menus.
● On : The printer is online and ready to accept data to print.
● Off : The printer cannot accept data because it is offline (paused) or has experienced an error.
● Blinking : The printer is going offline. The printer stops processing the current print job and expels all of the active pages from the paper path.
● On : The printer has data to print, but is waiting to receive all of the data.
● Off : The printer has no data to print.
● Blinking : The printer is processing or printing the data.
● On : The printer has experienced a problem. Make note of the message on the control-panel display, and then turn the printer off and on. See
Control-panel messages for help in resolving problems.
● Off : The printer is functioning without error.
● Blinking : Action is required. See the control-panel display.
● Cancels the current print job in process and expels all of the active pages from the paper path. The time that it takes to cancel the job depends on the size of the print job. (Press the button only once.)
Also clears continuable errors that are associated with the canceled job.
ENWW Control-panel layout 21
Number Button or light
8
9
Down ( ) button
Select ( ) button
10
11
Back ( ) button
Up ( ) button
Function
NOTE The control-panel lights cycle while the print job is cleared from both the printer and the computer, and then the printer returns to the Ready state.
● Navigates to the next item in the list, or decreases the value of numeric items
● Clears an error condition when the condition is clearable
● Saves the selected value for an item
● Performs the action that is associated with the item that is highlighted on the control-panel display
● Backs up one level in the menu tree or backs up one numeric entry
● Closes menus if held down for more than 1 second
● Navigates to the previous item in the list, or increases the value of numeric items
22 Chapter 2 Control panel ENWW
Using the control-panel menus
To gain access to the control-panel menus, complete the steps below.
To use the menus
1.
Press Menu .
2.
Press or to navigate the listings.
3.
Press to select the appropriate option.
4.
Press to return to the previous level.
5.
Press Menu to exit the menu.
6.
Press to see additional information about a menu.
The following are the main menus.
Main menus SHOW ME HOW
RETRIEVE JOB
INFORMATION
PAPER HANDLING
CONFIGURE DEVICE
DIAGNOSTICS
SERVICE
ENWW Using the control-panel menus 23
Show Me How menu
Each choice in the SHOW ME HOW menu prints a page that provides more information.
Item
CLEAR JAMS
LOAD TRAYS
LOAD SPECIAL MEDIA
PRINT BOTH SIDES
SUPPORTED PAPER
MORE HELP
Explanation
Prints a page that shows how to clear media jams.
Prints a page that shows how to load the printer input trays.
Prints a page that shows how to load special media, such as envelopes and transparencies.
Prints a page that shows how to use the two-sided (duplex) printing function.
Prints a page that shows supported media weights and sizes for the printer.
Prints a page that shows links to additional help on the Web.
24 Chapter 2 Control panel ENWW
Retrieve Job menu
This menu provides a list of the stored jobs in the printer and access to all the job storage features.
You can print or delete these jobs at the printer control panel. See
information about using this menu.
NOTE If you turn the printer power off, all stored jobs are deleted.
Item
USER [X]
Values
[JOBNAME]
ALL PRIVATE JOBS
NO STORED JOBS
Explanation
USER [X] : The name of the person who sent the job.
[JOBNAME] : The name of the job stored in the printer.
Select one of your jobs or all of your private jobs that were assigned a personal identification number (PIN) in the printer driver.
● PRINT : Prints the selected job. PIN REQUIRED TO
PRINT: A prompt that appears for jobs that were assigned a PIN in the printer driver. You must enter the PIN to print the job. COPIES : You can select the number of copies that you want to print ( 1 to 32000 ).
● DELETE : Deletes the selected job from the printer.
PIN REQUIRED TO DELETE : A prompt that appears for jobs that were assigned a PIN in the printer driver.
You must enter the PIN to delete the job.
ALL PRIVATE JOBS : Appears if two or more private jobs are stored in the printer. Selecting this item prints all of the private jobs that are stored in the printer for that user, after the correct PIN is entered.
NO STORED JOBS : Indicates that no stored jobs are available to print or delete.
ENWW Retrieve Job menu 25
Information menu
The INFORMATION menu contains printer information pages that give details about the printer and its configuration. Scroll to the information page that you want, and then press .
Item
PRINT MENU MAP
PRINT CONFIGURATION
PRINT SUPPLIES STATUS
PAGE
PRINT USAGE PAGE
PRINT FILE DIRECTORY
PRINT PCL FONT LIST
PRINT PS FONT LIST
Explanation
Prints the control panel menu map that shows the layout and current settings for the printer control-panel menu items.
Prints the current printer configuration. If an HP Jetdirect print server is installed, an
HP Jetdirect configuration page will print out as well.
Prints a supplies status page that shows the supplies levels for the printer, an approximate number of pages remaining, cartridge-usage information, the serial number, a page count, and ordering information. This page is available only if you are using genuine HP supplies.
Prints a page that shows a count of all paper sizes that have passed through the printer, lists whether they were one-sided or two-sided, and shows a page count.
Prints a file directory that shows information for all installed mass-storage devices. This item appears only if a mass-storage device that contains a recognized file system is installed in the printer, such as an optional CompactFlash card. For more information, see
Prints a PCL font list that shows all the PCL fonts that are currently available to the printer.
Prints a PS font list that shows all the PS fonts that are currently available to the printer.
26 Chapter 2 Control panel ENWW
Paper Handling menu
If paper-handling settings are correctly configured at the printer control panel, you can print by selecting the type and size of media in the program or the printer driver. For more information about configuring for media types and sizes, see
. For more information about supported media types and sizes, see
and
.
Some items on this menu (such as duplex and manual feed) are available in the program or the printer driver (if the appropriate driver is installed). Program and printer-driver settings override control-panel settings. For more information, see
.
Item
TRAY 1 SIZE
TRAY 1 TYPE
TRAY [N] SIZE
TRAY [N] TYPE
TRAY [N] CUSTOM
Values Explanation
List of available media sizes for tray 1
List of available media types for tray 1
Use this item to set the value to correspond with the media size that is currently loaded in tray 1. See
Supported media sizes for a list of available sizes. The default setting is
ANY
SIZE .
ANY SIZE : If both the type and size for tray 1 are set to ANY , the printer will pull media from tray 1 first if media is loaded in the tray.
A size other than ANY SIZE : The printer does not pull from this tray unless the type or size of the print job matches the type and size that is loaded in this tray.
Use this item to set the value to correspond with the type of media that is currently loaded in tray 1. See
Supported media sizes for a list of available types. The default setting is
ANY
TYPE .
ANY TYPE : If both the type and size for tray 1 are set to
ANY , the printer will pull media from tray 1 first if the media is loaded in the tray.
List of available media sizes for tray 2 or optional tray 3
List of available media types for tray 2 or optional tray 3
UNIT OF MEASURE
X DIMENSION
Y DIMENSION
A type other than ANY TYPE : The printer does not pull from this tray.
The tray automatically detects the media size based on the media-size wheel setting in the tray. The default setting is either LTR (letter) for 100 V engines or A4 for 200 V engines.
Sets the value to correspond with the media type that is currently loaded in tray 2 or optional tray 3. The default setting is ANY TYPE .
This item appears only if a tray is set to a custom size.
UNIT OF MEASURE : Use this option to select the unit of measure ( INCHES or MILLIMETERS ) to use when you set custom paper sizes for the specified tray.
X DIMENSION : Use this item to set the measurement of the width of the paper (measurement from side to side in the tray). The options are 3.0 to 12.28 INCHES or 76 to 312 MM .
Y DIMENSION : Use this item to set the measurement of the length of the paper (measurement from front to back in the tray). The options are 5.0 to 18.5 INCHES or 127 to 470 MM .
After the Y DIMENSION value is selected, a summary screen appears. This screen contains feedback that summarizes all
ENWW Paper Handling menu 27
Item Values Explanation of the information that was specified on the previous three screens, such as TRAY 1 SIZE= 8 x 16 INCHES, Setting saved.
28 Chapter 2 Control panel ENWW
Configure Device menu
This menu contains administrative functions. The CONFIGURE DEVICE menu allows the user to change the default printing settings, adjust the print quality, and change the system configuration and
I/O options.
Printing submenu
Some items on this menu are available in the program or printer driver (if the appropriate driver is installed). Program and printer-driver settings override control-panel settings. In general, it is better to change these settings in the printer driver, if applicable.
Item
COPIES
Values
1 to 32000
DEFAULT PAPER SIZE
DEFAULT CUSTOM
PAPER SIZE
DUPLEX
DUPLEX BINDING
OVERRIDE A4/LETTER
Displays a list of available media sizes.
UNIT OF MEASURE
X DIMENSION
Y DIMENSION
OFF
ON
LONG EDGE
SHORT EDGE
NO
Explanation
Sets the default number of copies by selecting any number from 1 to 32000. Use or to select the number of copies. This setting applies only to print jobs that do not have the number of copies specified in the program or printer driver, such as a UNIX or Linux program.
The default setting is 1 .
NOTE It is best to set the number of copies in the program or printer driver. (Program and printer-driver settings override control-panel settings.)
Sets the default image size for paper and envelopes. This setting applies to the print jobs that do not have a paper size specified in the program or printer driver. The default setting is
LETTER .
Sets the default custom paper size for tray 1. This menu appears only if the media-size switch in the selected tray is set to CUSTOM .
UNIT OF MEASURE : Use this option to select the unit of measure ( INCHES or MILLIMETERS ) to use when you set customer paper sizes for the tray 1.
X DIMENSION : Use this item to set the measurement of the width of the paper (measurement from side to side in the tray).
The options are 3.0 to 12.28 INCHES or 76 to 312 MM .
Y DIMENSION : Use this item to set the measurement of the length of the paper (measurement from front to back in the tray). The options are 5.0 to 18.50 INCHES or 127 to 470 MM .
Appears only for printers that include a built-in duplexer. Set the value to ON to print on both sides (duplex) or OFF to print on one side (simplex) of a sheet of paper.
The default setting is OFF .
Changes the binding edge for duplex printing. The menu item appears only if the printer includes a built-in duplexer and
DUPLEX=ON .
The default setting is LONG EDGE .
Allows the printer to print an A4-size job on letter-size paper if
A4-size paper is not loaded in the printer (or vice versa).
ENWW Configure Device menu 29
Item
MANUAL FEED
COURIER FONT
WIDE A4
PRINT PS ERRORS
PRINT PDF ERRORS
PCL SUBMENU
Values
YES
OFF
ON
REGULAR
DARK
NO
YES
OFF
ON
OFF
ON
FORM LENGTH
ORIENTATION
FONT SOURCE
FONT NUMBER
FONT PITCH
SYMBOL SET
APPEND CR TO LF
SUPPRESS BLANK
PAGES
MEDIA SOURCE
MAPPING
Explanation
The default setting is YES .
Feeds the paper manually from tray 1, rather than automatically from a tray. If MANUAL FEED=ON and tray 1 is empty, the printer goes offline when it receives a print job. MANUALLY
FEED [PAPER SIZE] appears on the printer control-panel display.
The default setting is OFF .
Selects the version of Courier font to use:
REGULAR : The internal Courier font that is available on the
HP LaserJet 4 series printers.
DARK : The internal Courier font that is available on the
HP LaserJet III series printers.
The default setting is REGULAR .
Changes the number of characters that can be printed on a single line of A4-size paper.
NO : Up to 78 10-pitch characters can be printed on one line.
YES : Up to 80 10-pitch characters can be printed on one line.
The default setting is NO .
Determines whether a PS error page prints or not.
OFF : PS error page never prints.
ON : PS error page prints when PS errors occur.
The default setting is OFF .
Determines whether a PDF error page prints or not.
OFF : PDF error page never prints.
ON : PDF error page prints when PDF errors occur.
The default setting is OFF .
FORM LENGTH : Sets vertical spacing from 5 to 128 lines for default paper size.
ORIENTATION : Allows you to select default page orientation as LANDSCAPE or PORTRAIT .
NOTE It is best to set the page orientation in the program or printer driver. (Program and printer-driver settings override control-panel settings.)
FONT SOURCE : Allows you to select the font source as
INTERNAL , CARD SLOT 1 or 2 , or EIO DISK .
FONT NUMBER : The printer assigns a number to each font and lists the numbers on the PCL Font List. The font number appears in the Font # column of the printout. The range is 0 to
999.
30 Chapter 2 Control panel ENWW
ENWW
Item Values Explanation
FONT PITCH : Selects the font pitch. This item might not appear, depending on the font selected. The range is 0.44 to
99.99.
SYMBOL SET : Selects any one of several available symbol sets at the printer control panel. A symbol set is a unique grouping of all the characters in a font. PC-8 or PC-850 is recommended for line-draw characters.
APPEND CR TO LF : Select YES to append a carriage return to each line feed that the printer encountered in backwardcompatible PCL jobs (pure text, no job control). Some environments, such as UNIX, indicate a new line using only the line feed control code. Use this option to append the required carriage return to each line feed.
SUPPRESS BLANK PAGES : When generating your own PCL, extra form feeds are included that would cause one or more blank pages to be printed. Select YES for form feeds to be ignored if the page is blank.
MEDIA SOURCE MAPPING : Allows you to select and maintain trays by number when you are not using the printer driver or when the software program has no option for tray selection.
CLASSIC : Tray numbering is based on LaserJet 4 and older models. STANDARD : Tray numbering is based on newer
LaserJet models.
Print Quality submenu
Some items on this menu are available in the program or printer driver (if the appropriate driver is installed). Program and printer-driver settings override control-panel settings. For more information, see
Item
SET REGISTRATION
Values
PRINT TEST PAGE
SOURCE
ADJUST TRAY [N]
Explanation
Shifts the margin alignment to center the image on the page from top to bottom, and left to right. You can also align the image that is printed on the front with the image that is printed on the back. Allows for one-sided and two-sided printing alignment.
PRINT TEST PAGE : Prints a test page that shows the current registration settings.
SOURCE : Selects the tray for which you want to print the test page.
ADJUST TRAY [N] : Sets the registration for the specified tray, where [N] is the number of the tray. A selection
Configure Device menu 31
Item
FUSER MODES
OPTIMIZE
RESOLUTION
32 Chapter 2 Control panel
Values Explanation appears for each tray that is installed, and registration must be set for each tray.
● X1 SHIFT : Registration of the image on the paper from side to side, as the paper lies in the tray. For duplexing, this side is the second side (back) of the paper.
● X2 SHIFT : Registration of the image on the paper from side to side, as the paper lies in the tray, for the first side (front) of a duplexed page. This item appears only if the printer includes a built-in duplexer and DUPLEX is ON . Set the X1 SHIFT first.
● Y SHIFT : Registration of the image on the paper from top to bottom as the paper lies in the tray.
The default setting for SOURCE is TRAY 2 . The default setting for ADJUST TRAY 1 and ADJUST TRAY 2 is 0 .
List of available fuser modes Configures the fuser mode associated with each media type.
Change the fuser mode only if you are experiencing problems printing on certain media types. After you select a type of media, you can select a fuser mode that is available for that type. The printer supports the following modes:
NORMAL : Used for most types of paper.
HIGH2 : Used for paper that has a special or rough finish.
HIGH1 : Used for rough paper.
LOW3 : Used for transparencies.
LOW2 : Used for lightweight media. Use this mode if you are having problems with curled paper.
LOW1 : Use this mode if you are experiencing wrinkled media.
The default fuser mode is NORMAL for all print media types except transparencies ( LOW3 ) and rough paper ( HIGH1 ).
List of parameters
300
600
CAUTION Do not change the fuser mode for transparencies. Failure to use the LOW3 setting while printing transparencies can result in permanent damage to the printer and fuser. Always select Transparencies as the type in the printer driver and set the tray type at the printer control panel to TRANSPARENCY .
When selected, RESTORE MODES resets the fuser mode for each media type back to its default setting.
Optimizes certain parameters for all jobs rather than (or in addition to) optimizing by paper type.
Selects the resolution. All values print at the same speed.
300 : Produces draft print quality and can be used for compatibility with the HP LaserJet III family of printers.
ENWW
ENWW
Item
RET
ECONOMODE
TONER DENSITY
PROCESS CLEANING
PAGE
Values
FASTRES 1200
PRORES 1200
OFF
LIGHT
MEDIUM
DARK
ON
OFF
1 to 5
CREATE CLEANING PAGE There is no value to select.
There is no value to select.
Explanation
600 : Produces high print quality for text and can be used for compatibility with the HP LaserJet 4 family of printers.
FASTRES 1200 : Produces 1200-dpi print quality for fast, high-quality printing of business text and graphics.
PRORES 1200 : Produces 1200-dpi print quality for fast, high-quality printing of line art and graphic images.
NOTE It is best to change the resolution in the program or printer driver. (Program and printerdriver settings override control-panel settings.)
The default setting is FASTRES 1200 .
Use the Resolution Enhancement technology (REt) setting to produce print with smooth angles, curves, and edges.
REt does not affect print quality if the print resolution is set to FastRes 1200 or ProRes 1200. All other print resolutions benefit from REt.
NOTE It is best to change the REt setting in the program or printer driver. (Program and printerdriver settings override control-panel settings.)
The default setting is MEDIUM .
Use EconoMode to use less toner per page. Selecting ON extends the life of the toner supply and reduces the cost per page. However, it also reduces print quality. The printed image is lighter, but it is adequate for printing drafts or proofs.
NOTE It is best to turn EconoMode on or off in the program or printer driver. (Program and printerdriver settings override control-panel settings.)
The default setting is OFF .
CAUTION HP does not recommend full-time use of EconoMode. If EconoMode is used full-time, the toner supply might outlast the mechanical parts in the print cartridge.
Lighten or darken the print on the page by setting the toner density. Select a setting ranging from 1 (light) to 5 (dark).
The default setting of 3 usually produces the best results.
Press to print a cleaning page (for cleaning toner from the fuser). Follow the instructions on the cleaning page. For
more information, see Cleaning the printer
.
This item is available only after a cleaning page has been created. Follow the instructions that are printed on the cleaning page. The cleaning process might take up to
2.5 minutes.
Configure Device menu 33
System Setup submenu
Items on this menu affect printer behavior. Configure the printer according to your printing needs.
Item
DATE/TIME
JOB STORAGE LIMIT
JOB HELD TIMEOUT
SHOW ADDRESS
TRAY BEHAVIOR
Values Explanation
DATE
DATE FORMAT
TIME
TIME FORMAT
1 to 100
Sets the date and time settings.
OFF
1 HOUR
4 HOURS
Specifies the number of quick copy jobs that can be stored on the printer.
The default setting is 32 .
Sets the amount of time that held jobs are kept before being automatically deleted from the queue.
The default setting is OFF .
1 DAY
1 WEEK
AUTO
OFF
Defines whether or not the printer address will be shown on the display if the device is connected to a network. If AUTO is selected the IP Address of the device appears with the
Ready message.
The default setting is AUTO .
USE REQUESTED TRAY
MANUALLY FEED PROMPT
USE REQUESTED TRAY : Determines whether the printer tries to pull media from a different tray than the one that you selected in the printer driver.
PS DEFER MEDIA
SIZE/TYPE PROMPT
● EXCLUSIVELY : Sets the printer to pull from the tray that you selected and not pull from another tray, even if the tray that you selected is empty.
● FIRST : Sets the printer to pull from the tray that you selected first, but allows the printer to pull from another tray automatically if the tray that you selected is empty.
MANUALLY FEED PROMPT : Determines when the printer shows a prompt regarding pulling from tray 1 if your print job does not match the type or size that is loaded in any other tray.
● ALWAYS : Select this option if you always want to be prompted before the printer pulls from tray 1.
● UNLESS LOADED : Prompts you only if tray 1 is empty.
PS DEFER MEDIA : Controls whether the PostScript (PS) or
HP paper-handling model is used to print jobs. ENABLED causes PS to defer to the HP paper-handling model.
DISABLED uses the PS paper-handling model.
34 Chapter 2 Control panel ENWW
ENWW
Item Values
SLEEP DELAY
WAKE TIME
PERSONALITY
1 MINUTE
15 MINUTES
30 MINUTES
45 MINUTES
60 MINUTES
90 MINUTES
2 HOURS
4 HOURS
MONDAY
TUESDAY
WEDNESDAY
THURSDAY
FRIDAY
SATURDAY
SUNDAY
AUTO
PS
PCL
CLEARABLE WARNINGS JOB
ON
AUTO CONTINUE OFF
Explanation
SIZE/TYPE PROMPT : Use this menu item to control whether the tray configuration message and its prompts are shown whenever a tray is opened and closed. These prompts instruct you to set the type or size if the tray is configured for a type or size other than the type or size that is loaded in the tray.
Sets how long the printer remains idle before it enters Sleep mode.
Sleep mode does the following:
● Minimizes the amount of power that the printer consumes when it is idle.
● Reduces wear on electronic components in the printer
(turns off the display backlight, but the display is still readable).
The printer automatically comes out of Sleep mode when you send a print job, press a printer control-panel button, open a tray, or open the top cover.
The default setting is 1 MINUTES .
Sets a “wake-up” time for the printer to warm up and calibrate each day. The default for each day is OFF . If you set a wake time, HP recommends setting an extended sleep delay time period, so that the printer will not return to sleep mode soon after waking.
Selects the default printer language (personality). The possible values are determined by which valid languages are installed in the printer.
Normally, you should not change the printer language. If you change it to a specific printer language, the printer will not switch automatically from one language to another unless specific software commands are sent to the printer.
The default setting is AUTO .
Sets the amount of time that a clearable warning appears on the printer control-panel display.
JOB : The clearable warning message appears until the end of the job that generated the message.
ON : The clearable warning message appears until you press
.
The default setting is JOB .
Determines how the printer reacts to errors. If the printer is on a network, you probably want to turn AUTO CONTINUE to ON .
Configure Device menu 35
Item Values
ON
CARTRIDGE LOW STOP
CONTINUE
CARTRIDGE OUT
JAM RECOVERY
RAM DISK
STOP
CONTINUE
AUTO
OFF
ON
AUTO
OFF
Explanation
ON : If an error occurs that prevents printing, the message appears on the printer control-panel display, and the printer goes offline for 10 seconds before returning online.
OFF : If an error occurs that prevents printing, the message remains on the printer control-panel display, and the printer remains offline until you press .
The default setting is ON .
Determines how the printer behaves if the print cartridge is low. Print quality is not guaranteed if you print after receiving this message.
STOP : The printer pauses printing until you replace the print cartridge or press each time you turn the printer on. The message appears until you replace the print cartridge.
CONTINUE : The printer continues to print, and the message appears until you replace the print cartridge.
The default setting is CONTINUE .
Determines how the printer reacts if the print cartridge is empty.
STOP : The printer stops printing until you replace the print cartridge.
CONTINUE : The printer continues to print, and the
REPLACE CARTRIDGE message appears until you replace the print cartridge. HP does not guarantee print quality if you select CONTINUE after a REPLACE CARTRIDGE condition. Replace the print cartridge as soon as possible to ensure good print quality.
If the end of drum life is reached, the printer stops, regardless of the CARTRIDGE OUT setting.
The default setting is CONTINUE .
Determines how the printer behaves if a jam occurs.
AUTO : The printer automatically selects the best mode for printer jam recovery (usually ON ).
OFF : The printer does not reprint pages following a jam.
Printing performance might be increased with this setting.
ON : The printer automatically reprints pages after a jam is cleared.
The default setting is AUTO .
Determines how the RAM disk is configured.
AUTO : Allows the printer to determine the optimal RAM-disk size based on the amount of available memory.
OFF : The RAM is disabled.
36 Chapter 2 Control panel ENWW
Item Values
LANGUAGE ENGLISH
Several
Explanation
NOTE If you change the setting from OFF to
AUTO , the printer automatically reinitializes when it becomes idle.
The default setting is AUTO .
Selects the language for the messages that appear on the printer control-panel display.
The default setting is ENGLISH .
ENWW Configure Device menu 37
I/O submenu
Items on the I/O (input/output) menu affect the communication between the printer and the computer.
If the printer contains an HP Jetdirect print server, you can configure basic networking parameters by using the submenu. These and other parameters can also be configured through HP Web Jetadmin
(see
Using HP Web Jetadmin software ) or other network configuration tools, such as the embedded
Web server (see
Using the embedded Web server ).
Item
I/O TIMEOUT
Values
5 to 300
PARALLEL INPUT
EMBEDDED JETDIRECT
HIGH SPEED
ADVANCED FUNCTIONS
TCP/IP
IPX/SPX
APPLETALK
DLC/LLC
SECURE WEB
DIAGNOSTICS
RESET SECURITY
LINK SPEED
Explanation
Select the I/O timeout period in seconds.
Use this setting to adjust timeout for the best performance.
If data from other ports appears in the middle of your print job, increase the timeout value.
The default setting is 15 .
HIGH SPEED : Select YES to enable the printer to accept the faster parallel communications that are used for connections with newer computers.
ADVANCED FUNCTIONS : Turn the bidirectional parallel communication on or off. The default is set for a bidirectional parallel port (IEEE-1284).
The printer uses this setting to send status messages to the computer. Turning the parallel advanced functions on might slow language switching.
TCP/IP : Select whether the TCP/IP protocol stack is enabled or disabled. You can set several TCP/IP parameters.
Select the TCP/IP CONFIGURE METHOD to configure the
EIO card. For the MANUAL option, set the values for IP
ADDRESS , SUBNET MASK , LOCAL GATEWAY , and
DEFAULT GATEWAY .
IPX/SPX : Select whether the IPX/SPX protocol stack (in
Novell NetWare networks, for example) is enabled or disabled.
APPLETALK : Enable or disable an AppleTalk network.
DLC/LLC : Select whether the DLC/LLC protocol stack is enabled or disabled.
SECURE WEB : Specify whether the embedded Web server accepts communications by using only secure HTTP
(HTTPS) or by using both HTTP and HTTPS.
DIAGNOSTICS : Use tests to help diagnose network hardware or TCP/IP network connection problems.
RESET SECURITY : Specify whether the current security settings on the print server are saved or reset to factory defaults.
LINK SPEED : Select the network link speed and communications mode for the 10/100T print server. To ensure proper communication, the Jetdirect settings must match those of the network.
38 Chapter 2 Control panel ENWW
Resets submenu
Items on the Resets submenu relate to returning settings to the defaults and changing settings such as Sleep mode.
Item
RESTORE FACTORY
SETTINGS
SLEEP MODE
Values
There is no value to select.
ON
OFF
Explanation
Performs a simple reset and restores most of the factory
(default) settings. This item also clears the input buffer for the active I/O.
CAUTION Restoring memory during a print job cancels the print job.
Turns Sleep mode on or off. Using Sleep mode offers the following advantages:
● Minimizes the amount of power that the printer consumes when it is idle
● Reduces wear on electronic components in the printer
(turns off the display backlight, but the display is still readable)
The printer automatically comes out of Sleep mode when you send a print job, press a printer control panel button, open a tray, or open the top cover.
You can set how long the printer remains idle before it enters Sleep mode.
The default setting is ON .
ENWW Configure Device menu 39
Diagnostics menu
Administrators can use this submenu to isolate parts and to troubleshoot jam and print-quality issues.
Item
PRINT EVENT LOG
SHOW EVENT LOG
PAPER PATH TEST
Values
There is no value to select.
There is no value to select.
PRINT TEST PAGE
SOURCE
DUPLEX
COPIES
Explanation
Press to generate a list of the 50 most recent entries in the event log. The printed event log shows error number, page count, error code, and description or personality.
Press to scroll through the contents of the event log at the printer control panel, which lists up to the 50 most recent events. Use contents.
or to scroll through the event log
Generates a test page that is useful for testing the paperhandling features of the printer.
PRINT TEST PAGE : Press to start the paper-path test using the source (tray), destination (output bin), duplex, and number of copies settings that you set in the other items on the Paper Path Test menu. Set the other items before selecting PRINT TEST PAGE .
SOURCE : Select the tray that uses the paper path that you want to test. You can select any tray that is installed. Select
ALL TRAYS to test all paper paths. (Paper must be loaded in the selected trays.)
DUPLEX : Determine whether the paper goes through the duplexer during the paper-path test. The menu item appears only if the printer includes a built-in duplexer .
COPIES : Set how many sheets of paper are used from each tray during the paper-path test.
Service menu
The SERVICE menu is locked and requires a PIN for access. This menu is intended for use by authorized service personnel.
40 Chapter 2 Control panel ENWW
Changing printer-control-panel configuration settings
By using the printer control panel, you can make changes to general printer configuration default settings such as tray size and type, sleep delay, printer personality (language), and jam recovery.
The printer-control-panel settings can also be changed from a computer by using the setting page of the embedded Web server. The computer shows the same information that the control panel shows.
For more information, see
.
CAUTION Configuration settings seldom need to be changed. Hewlett-Packard Company recommends that only the system administrator change configuration settings.
Changing control-panel settings
For a complete list of menu items and possible values, see Using the control-panel menus
. Certain menu options appear only if the associated tray or accessory is installed. For example, the EIO menu appears only if an EIO card is installed.
To change a control-panel setting
1.
Press Menu to open the menus.
2.
Use or to scroll to the menu that you want, and then press .
3.
Some menus might have several submenus. Use or to scroll to the submenu item that you want, and then press .
4.
Use or to scroll to the setting, and then press .
5.
Use or to change the setting. Some settings change rapidly if or is held down.
6.
Press to save the setting. An asterisk (*) appears next to the selection on the display, indicating that it is now the default.
7.
Press Menu to exit the menu.
NOTE Printer-driver settings override control-panel settings. Software program settings override both printer-driver settings and control-panel settings. If you cannot gain access to a menu or item, it is either not an option for the printer or you have not turned on the associated higher-level option. See your network administrator if a function has been locked ( Access denied menus locked appears on the printer control-panel display).
Show address
This item determines whether the printer IP address appears on the display with the Ready message.
To show the IP address
1.
Press Menu to open the menus.
2.
Press to highlight CONFIGURE DEVICE , and then press .
3.
Press to highlight SYSTEM SETUP , and then press .
4.
Press to highlight SHOW ADDRESS , and then press .
ENWW Changing printer-control-panel configuration settings 41
5.
Press or to select the desired option, and then press .
6.
Press Menu to exit the menu.
Tray-behavior options
Four user-defined options are available for tray behavior:
● USE REQUESTED TRAY . Selecting EXCLUSIVELY ensures that the printer does not automatically select another tray when you indicate that a specific tray should be used.
Selecting FIRST allows the printer to pull from a second tray if the specified tray is empty.
EXCLUSIVELY is the default setting.
● MANUALLY FEED PROMPT . If you select ALWAYS (the default value), the system always shows a prompt before pulling from the multipurpose tray. If you select UNLESS LOADED , the system displays the prompt only if the multipurpose tray is empty.
● PS DEFER MEDIA . This setting affects how non-HP PostScript drivers behave with the printer.
You do not need to change this setting if you use the drivers that HP supplies. If set to
ENABLED , non-HP PostScript drivers use the same HP tray selection method as the
HP drivers. If set to DISABLED , some non-HP PostScript drivers use the PostScript tray selection method instead of the HP method.
● SIZE/TYPE PROMPT . Use this item to control whether the tray configuration message and its corresponding prompts are shown whenever a tray is opened and closed. These prompts instruct you to change the type or size if the tray is configured for a different type or size than is loaded in the tray.
To set Use Requested Tray
1.
Press Menu to open the menus.
2.
Press to highlight CONFIGURE DEVICE , and then press .
3.
Press to highlight SYSTEM SETUP , and then press .
4.
Press to highlight TRAY BEHAVIOR , and then press .
5.
Press to select USE REQUESTED TRAY .
6.
Press or to select EXCLUSIVELY or FIRST , and then press .
7.
Press Menu to exit the menu.
To set Manually Feed Prompt
1.
Press Menu to open the menus.
2.
Press to highlight CONFIGURE DEVICE , and then press .
3.
Press to highlight SYSTEM SETUP , and then press .
4.
Press to highlight TRAY BEHAVIOR , and then press .
5.
Press to highlight MANUALLY FEED PROMPT , and then press .
6.
Press or to select ALWAYS or UNLESS LOADED , and then press .
7.
Press Menu to exit the menu.
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To set the printer default for PS Defer Media
1.
Press Menu to open the menus.
2.
Press to highlight CONFIGURE DEVICE , and then press .
3.
Press to highlight SYSTEM SETUP , and then press .
4.
Press to highlight TRAY BEHAVIOR , and then press .
5.
Press to select PS DEFER MEDIA .
6.
Press or to select ENABLED or DISABLED , and then press .
7.
Press Menu to exit the menu.
To set size/type prompt
1.
Press Menu to open the menus.
2.
Press to highlight CONFIGURE DEVICE , and then press .
3.
Press to highlight SYSTEM SETUP , and then press .
4.
Press to highlight TRAY BEHAVIOR , and then press .
5.
Press to select SIZE/TYPE PROMPT .
6.
Press or to select DISPLAY or DO NOT DISPLAY , and then press .
7.
Press Menu to exit the menu.
Sleep Delay
The adjustable Sleep Delay feature reduces power consumption when the printer has been inactive for an extended period. Use this menu item to set the length of time before the printer goes into
Sleep mode. The default setting is 1 MINUTES .
NOTE The printer control-panel display dims when the printer is in Sleep mode. Sleep mode does not affect printer warm-up time unless the printer was in Sleep mode for more than 8 hours.
To set the Sleep Delay
1.
Press Menu to open the menus.
2.
Press to highlight CONFIGURE DEVICE , and then press .
3.
Press to highlight SYSTEM SETUP , and then press .
4.
Press to highlight SLEEP DELAY , and then press .
5.
Press or to select the appropriate time period, and then press .
6.
Press Menu to exit the menu.
Changing printer-control-panel configuration settings 43
To turn the Sleep mode on or off
1.
Press Menu to open the menus.
2.
Press to highlight CONFIGURE DEVICE , and then press .
3.
Press to highlight RESETS , and then press .
4.
Press to highlight SLEEP MODE , and then press .
5.
Press or to select ON or OFF , and then press .
6.
Press Menu to exit the menu.
Personality
This printer features automatic personality (printer-language) switching.
● AUTO : Configures the printer to automatically detect the type of print job and configure its personality to accommodate that job.
● PCL : Configures the printer to use Printer Control Language.
● PDF : Configures the printer to use portable document format.
● PS : Configures the printer to use PostScript emulation.
To set the personality
1.
Press Menu to open the menus.
2.
Press to highlight CONFIGURE DEVICE , and then press .
3.
Press to highlight SYSTEM SETUP , and then press .
4.
Press to highlight PERSONALITY , and then press .
5.
Press or to select the appropriate personality, and then press .
6.
Press Menu to exit the menu.
Clearable warnings
Use this feature to determine the display time of control-panel clearable warnings by selecting ON or
JOB . The default value is JOB .
● ON : Clearable warnings appear until you press .
● JOB : Clearable warnings appear until the end of the job for which they were generated.
To set the clearable warnings
1.
Press Menu to open the menus.
2.
Press to highlight CONFIGURE DEVICE , and then press .
3.
Press to highlight SYSTEM SETUP , and then press .
4.
Press to highlight CLEARABLE WARNINGS , and then press .
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5.
Press or to select the appropriate setting, and then press .
6.
Press Menu to exit the menu.
Auto continue
You can determine printer behavior when the system generates an auto-continuable error. ON is the default setting.
● Select ON if you want an error message to appear for 10 seconds before the printer automatically continues to print.
● Select OFF to pause printing any time an error message appears and until you press .
To set auto continue
1.
Press Menu to open the menus.
2.
Press to highlight CONFIGURE DEVICE , and then press .
3.
Press to highlight SYSTEM SETUP , and then press .
4.
Press to highlight AUTO CONTINUE , and then press .
5.
Press or to select the appropriate setting, and then press .
6.
Press Menu to exit the menu.
Cartridge low
The printer has two options for reporting that print-cartridge life is low: CONTINUE is the default value.
● Select CONTINUE to allow the printer to continue printing while a warning appears and until the print cartridge is replaced.
● Select STOP if you want the printer to pause printing until you replace the used print cartridge or press , which allows the printer to print while the warning appears.
To set supplies-low reporting
1.
Press Menu to open the menus.
2.
Press to highlight CONFIGURE DEVICE , and then press .
3.
Press to highlight SYSTEM SETUP , and then press .
4.
Press to highlight CARTRIDGE LOW , and then press .
5.
Press or to select the appropriate setting, and then press .
6.
Press Menu to exit the menu.
Changing printer-control-panel configuration settings 45
Cartridge-out response
The printer has two options for this menu item.
● Select CONTINUE to allow the printer to continue printing. A REPLACE CARTRIDGE warning message appears until the print cartridge is replaced. Printing in this mode can continue only for a specific number of pages. After that, the printer stops printing until you replace the empty print cartridge. This is the default setting.
● Select STOP if you want the printer to stop printing until the empty print cartridge is replaced.
To set the cartridge-out response
1.
Press Menu to open the menus.
2.
Press to highlight CONFIGURE DEVICE , and then press .
3.
Press to highlight SYSTEM SETUP , and then press .
4.
Press to highlight CARTRIDGE OUT , and then press .
5.
Press or to select the appropriate setting, and then press .
6.
Press Menu to exit the menu.
Jam recovery
Use this option to configure the printer response to jams, including how the printer handles the pages involved. AUTO is the default value.
● AUTO : The printer automatically turns jam recovery on when sufficient memory is available.
● ON : The printer reprints any page that is involved in a jam. Additional memory is allocated to store the last few pages that were printed, and this might cause overall printer performance to suffer.
● OFF : The printer does not reprint any page that was involved in a jam. Because no memory is used to store the most recent pages, overall printer performance might be optimized.
To set the jam-recovery response
1.
Press Menu to open the menus.
2.
Press to highlight CONFIGURE DEVICE , and then press .
3.
Press to highlight SYSTEM SETUP , and then press .
4.
Press to highlight JAM RECOVERY , and then press .
5.
Press or to select the appropriate setting, and then press .
6.
Press Menu to exit the menu.
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RAM disk
This option determines how the RAM disk feature is configured. This option is available only if the printer has at least 8 MB of free memory. The default is AUTO .
● AUTO : The printer determines the optimal RAM disk size based on the amount of available memory.
● OFF : The RAM disk is disabled, but a minimal RAM disk is still active (sufficient to scan one page).
To set the RAM disk
1.
Press Menu to open the menus.
2.
Press to highlight CONFIGURE DEVICE , and then press .
3.
Press to highlight SYSTEM SETUP , and then press .
4.
Press to highlight RAM DISK , and then press .
5.
Press or to select the appropriate setting, and then press .
6.
Press Menu to exit the menu.
Language
If LANGUAGE appears in English on the control panel, use the following procedure. Otherwise, turn the printer off and then on again. When XXX MB appears, press and hold . When all three control panel lights are lit, release and use the following procedure to set the language.
Selecting the language during initial installation
1.
Turn on the printer.
2.
When LANGUAGE appears on the control-panel display in the default language, press to highlight the preferred language, and then press .
Changing the language after the initial configuration
After the initial installation, you can change the control-panel display language from the control panel.
1.
Press Menu .
2.
Use to highlight CONFIGURE DEVICE , and then press .
3.
Use to highlight SYSTEM SETUP , and then press .
4.
Use to highlight LANGUAGE , and then press .
5.
Use or to highlight the appropriate language, and then press .
6.
Press Menu to exit the menu.
Changing printer-control-panel configuration settings 47
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3 Input/output (I/O) configuration
This chapter describes how to configure certain network parameters on the printer:
●
●
●
ENWW 49
Parallel configuration
The printer supports network and parallel connections at the same time. A parallel connection is made by connecting the printer to the computer using a bidirectional parallel cable (IEEE-1284 compliant) with a connector plugged into the printer parallel port. The cable can be a maximum of 10 meters (30 feet) long.
When used to describe a parallel interface, the term bidirectional indicates that the printer is able to both receive data from the computer and send data to the computer through the parallel port. While the parallel interface provides backwards compatibility, a USB or network connection is recommended to optimize performance.
2
1
2
1
Parallel port
Parallel connector
50 Chapter 3 Input/output (I/O) configuration ENWW
USB configuration
The printer supports a Hi-Speed USB 2.0 port. The USB cable can be a maximum of 5 meters (15 feet) long.
Connecting the USB cable
Plug the USB cable into the printer. Plug the other end of the USB cable into the computer.
2
1
2
1
USB port
USB connector
ENWW USB configuration 51
Network configuration
You might need to configure certain network parameters on the printer. You can configure these parameters from the printer control panel, the embedded Web server, or for most networks, from the
HP Web Jetadmin software.
NOTE For more information about using the embedded Web server, see
.
For a complete list of supported networks and for instructions on configuring network parameters from software, see the HP Jetdirect Embedded Print Server Administrator’s Guide . The guide comes with printers in which an HP Jetdirect embedded print server is installed.
Manually configuring TCP/IP parameters from the control panel
Use manual configuration to set an IP address, subnet mask, and default gateway.
Setting an IP address
1.
Press Menu .
2.
Press to highlight CONFIGURE DEVICE , and then press .
3.
Press to highlight I/O , and then press .
4.
Press to highlight EMBEDDED JETDIRECT , and then press .
5.
Press to highlight TCP/IP , and then press .
6.
Press to highlight MANUAL SETTINGS , and then press .
7.
Press to highlight IP Address: , and then press .
8.
Press the or arrow to increase or decrease the number for the first byte of the IP address.
9.
Press to move to the next set of numbers. (Press to move to the previous set of numbers.)
NOTE To cycle through the numbers more quickly, hold down the arrow button.
10.
Repeat steps 8 and 9 until the correct IP address is complete, and then press to save the setting.
11.
Press Menu to return to the Ready state.
Setting the subnet mask
1.
Press Menu .
2.
Press to highlight CONFIGURE DEVICE , and then press .
3.
Press to highlight I/O , and then press .
4.
Press to highlight EMBEDDED JETDIRECT , and then press .
5.
Press to highlight TCP/IP , and then press .
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6.
Press to highlight MANUAL SETTINGS , and then press .
7.
Press to highlight SUBNET MASK , and then press .
8.
Press the or arrow to increase or decrease the number for the first byte of the subnet mask.
9.
Press to move to the next set of numbers. (Press to move to the previous set of numbers.)
10.
Repeat steps 8 and 9 until the correct subnet mask is complete, and then press to save the subnet mask.
11.
Press Menu to return to the Ready state.
Setting the default gateway
1.
Press Menu .
2.
Press to highlight CONFIGURE DEVICE , and then press .
3.
Press to highlight I/O , and then press .
4.
Press to highlight EMBEDDED JETDIRECT , and then press .
5.
Press to highlight TCP/IP , and then press .
6.
Press to highlight MANUAL SETTINGS , and then press .
7.
Press to highlight DEFAULT GATEWAY , and then press .
8.
Press the or arrow to increase or decrease the number for the first byte of the default gateway.
9.
Press to move to the next set of numbers. (Press to move to the previous set of numbers.)
10.
Repeat steps 8 and 9 until the correct default gateway is complete, and then press to save the default gateway.
11.
Press Menu to return to the Ready state.
Disabling network protocols (optional)
By factory default, all supported network protocols are enabled. Disabling unused protocols has the following benefits:
● Decreases printer-generated network traffic
● Prevents unauthorized users from printing to the printer
● Provides only pertinent information on the configuration page
● Allows the printer control panel to display protocol-specific error and warning messages
Network configuration 53
To disable IPX/SPX
NOTE Do not disable this protocol in Windows-based systems that print to the printer through IPX/SPX.
1.
Press Menu .
2.
Press to highlight CONFIGURE DEVICE , and then press .
3.
Press to highlight I/O , and then press .
4.
Press to highlight EMBEDDED JETDIRECT , and then press .
5.
Press to highlight IPX/SPX , and then press .
6.
Press to select ENABLE .
7.
Press to highlight OFF , and then press .
8.
Press Menu to return to the Ready state.
To disable AppleTalk
1.
Press Menu .
2.
Press to highlight CONFIGURE DEVICE , and then press .
3.
Press to highlight I/O , and then press .
4.
Press to highlight EMBEDDED JETDIRECT , and then press .
5.
Press to highlight APPLETALK , and then press .
6.
Press to select ENABLE .
7.
Press to highlight OFF , and then press .
8.
Press Menu to return to the Ready state.
To disable DLC/LLC
1.
Press Menu .
2.
Press to highlight CONFIGURE DEVICE , and then press .
3.
Press to highlight I/O , and then press .
4.
Press to highlight EMBEDDED JETDIRECT , and then press .
5.
Press to highlight DLC/LLC , and then press .
6.
Press to select ENABLE .
7.
Press to highlight OFF , and then press .
8.
Press Menu to return to the Ready state.
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Enhanced I/O (EIO) configuration
NOTE If you are adding a print server to the base model, additional printer memory might be required.
The enhanced input/output (EIO) slot holds compatible accessory devices, such as the HP Jetdirect print server network cards or other devices. Plugging an EIO network card into the slot increases the number of network interfaces available to the printer.
HP Jetdirect EIO print servers
HP Jetdirect print servers (network cards) can be installed in EIO slots. These cards support multiple network protocols and operating systems. HP Jetdirect print servers facilitate network management by allowing you to connect a printer directly to your network at any location. HP Jetdirect print servers also support the Simple Network Management Protocol (SNMP), which provides network managers with remote printer management and troubleshooting through the HP Web Jetadmin software.
NOTE Configure the card either through the control panel, the printer installation software, or with HP Web Jetadmin software. Refer to the HP Jetdirect print server documentation for more information.
ENWW Network configuration 55
56 Chapter 3 Input/output (I/O) configuration ENWW
4 Printing tasks
This chapter describes how to perform basic printing tasks:
●
●
●
●
●
●
Printing and paper storage environment
●
Printing on both sides (duplexing)
●
Using features in the Windows printer driver
●
Using features in the Macintosh printer driver
●
Managing special printing situations
●
●
ENWW 57
Controlling print jobs
In Windows, three settings affect how the printer driver pulls media when you send a print job. The
Source , Type , and Size settings appear in the Page Setup , Print , or Print Properties dialog boxes in most software programs. If you do not change these settings, the printer automatically uses the default printer settings to select a tray.
CAUTION Make printer setup changes through the software program or the printer driver whenever possible, because changes that you make at the control panel become default settings for subsequent print jobs. Settings selected in the software or the printer driver override control-panel settings.
Source
Print by Source to specify a tray from which the printer will pull media. The printer tries to print from this tray, no matter what type or size is loaded in it. If you select a tray that is configured for a type or size that does not match your print job, the job does not proceed until you load the tray with the correct type or size. If you load the tray correctly, the printer begins printing. If you press , you can select another tray.
NOTE If you have difficulties printing by Source , see
Type and Size
Print by Type or Size when you want to pull media from the first tray that is loaded with the type or size that you select. Selecting media by type rather than source is similar to locking out trays and helps protect special media from accidental use. For example, if a tray is configured for letterhead, and you specify that the driver print on plain paper, the printer will not pull media from that tray, but will pull paper from a tray that has plain paper loaded and is configured for plain paper.
NOTE Selecting the Any setting negates the tray lock-out function.
Selecting media by type and size results in significantly better print quality for heavy paper, glossy paper, and overhead transparencies. Using the wrong setting can result in unsatisfactory print quality. Always print by Type for special print media, such as labels or transparencies. Always print by Size for envelopes.
● If you want to print by Type or Size and the trays have not been configured for a certain type or size, load the media into tray 1. Then, in the printer driver, select the Type or Size in the Page
Setup , Print , or Print Properties dialog box.
● If you often print on a certain type or size of media, the printer administrator (for a network printer) or you (for a local printer) can configure a tray for that type or size. Then, when you select that type or size as you print a job, the printer pulls from the tray configured for that type or size.
● When you close tray 2 or optional tray 3, a message might appear prompting you to select a
Type or Size for the tray. If the tray is already configured correctly, press to return to the
Ready state.
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NOTE If all of the tray type settings are set to ANY , and if you do not select a specific tray
(source) in the printer driver, the printer pulls media from the lowest tray. For example, if you have an optional tray 3 installed, the printer pulls media from that tray first. However, if the tray 1 size and type settings are set to ANY and if media is loaded in the tray, then the printer prints from tray 1 first. If tray 1 is closed, the printer prints from the lowest tray.
Priority for print settings
Changes to print settings are prioritized depending on where the changes are made:
NOTE The names of commands and dialog boxes might vary depending on your software program.
● Page Setup dialog box : Click Page Setup or a similar command on the File menu of the program you are working in to open this dialog box. Settings changed here override settings changed anywhere else.
● Print dialog box : Click Print , Print Setup , or a similar command on the File menu of the program you are working in to open this dialog box. Settings changed in the Print dialog box have a lower priority and do not override changes made in the Page Setup dialog box.
● Printer Properties dialog box (printer driver) : Click Properties in the Print dialog box to open the printer driver. Settings changed in the Printer Properties dialog box do not override settings anywhere else in the printing software.
● Default printer driver settings : The default printer driver settings determine the settings used in all print jobs, unless settings are changed in the Page Setup , Print , or Printer Properties dialog boxes.
● Printer control panel settings : Settings changed at the printer control panel have a lower priority than changes made anywhere else.
Gaining access to printer driver settings
Operating System Temporarily change settings for print jobs
Permanently change default settings 1
Windows 98, 2000,
Me, and XP
From the File menu, click Print . Select the printer, and then click Properties . (The steps can vary; this procedure is most common.)
Click Start , point to Settings , and then click
Printers or Printers and Faxes . Right-click the printer icon and select Printing Preferences .
1
Macintosh OS X On the File menu, click Print . Change settings on the various pop-up menus.
On the File menu, click Print . Change settings on the various pop-up menus, and then, on the main pop-up menu, click Save Custom
Settings to save them as the Custom option.
To use the new settings, you must select the
Custom option every time you open a program and print.
Because access to default printer settings can be restricted, the settings might be unavailable.
Controlling print jobs 59
Using print media
Before purchasing any paper or specialized forms in quantity, verify that your paper supplier has obtained and understands the print-media requirements that are specified in the HP LaserJet Printer
Family Print Media Specification Guide .
See
to order the HP LaserJet Printer Family Print Media Specification Guide . To download a copy of the guide, go to www.hp.com/support/lj5200 . Select Manuals .
It is possible that paper could meet all of the guidelines in this chapter or the HP LaserJet Printer
Family Print Media Specification Guide and still not print satisfactorily. This can result from abnormal characteristics of the printing environment or other variables over which HP has no control (for example, extremes in temperature and humidity).
Hewlett-Packard Company recommends testing any paper before buying it in large quantities.
CAUTION Using paper that does not conform to the specifications listed here or in the print media guide can cause problems that require service. This service is not covered by the
Hewlett-Packard warranty or service agreements.
Paper to avoid
The printer can handle many types of paper. Using paper that does not meet specifications will cause lower print quality and increase the chance of jams.
● Do not use paper that is too rough.
● Do not use paper, other than standard 3-hole punched paper, that contains cutouts or perforations.
● Do not use multipart forms.
● Do not use paper that has already been printed on, or that has been fed through a photocopier.
● Do not use paper that contains a watermark if you are printing solid patterns.
Paper that can damage the printer
In rare circumstances, paper can damage the printer. The following paper must be avoided to prevent possible damage to the printer:
● Do not use paper with staples attached, or paper from which staples were removed. Staples can damage the printer and could void the warranty.
● Do not use transparencies that are designed for Inkjet printers or other low temperature printers, or for monochrome printing. Use only transparencies that are specified for use with HP LaserJet printers.
● Do not use photo paper that is intended for Inkjet printers.
● Do not use paper that is embossed or coated, or any media that produces hazardous emissions, or that melts, misaligns, or discolors when exposed to 190°C (374°F) for 0.1 second.
Also, do not use letterhead paper that is made with dyes or inks that cannot withstand that temperature.
To order HP LaserJet printing supplies, see Ordering parts, accessories, and supplies
.
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Configuring output bins
The printer has two output bins into which it places finished print jobs:
● Top (face-down) output bin: This it the default output bin at the top of the printer. Print jobs exit the printer face-down into this bin.
● Rear (face-up) output bin: Print jobs exit the printer face-up into this bin at the rear of the printer.
NOTE You cannot use automatic duplex printing when printing to the rear output bin.
Printing to the top output bin
1.
Make sure that the rear output bin is closed. If the rear output bin is open, the printer will deliver the print job to that bin.
2.
If you are printing on long media, open the top output bin support.
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3.
From your computer, send the print job to the printer.
Configuring output bins 61
Printing to the rear output bin
NOTE When tray 1 and the rear output bin are used together, they provide a straightthrough paper path for your print job. Using a straight-through paper path can reduce curling.
1.
Open the rear output bin.
2.
If you are printing on long media, pull out the bin extension.
3.
Open the extension tray support.
4.
From your computer, send the print job to the printer.
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Configuring trays
Load special print media, such as envelopes, labels, and transparencies, in tray 1 only. Load only paper in tray 2 or optional tray 3.
Loading tray 1 (multipurpose tray)
Tray 1 holds up to 100 sheets of paper, up to 75 transparencies, up to 50 sheets of labels, or up to
10 envelopes. See the following sections for information about printing on special media:
●
Preprinted material— Printing on letterhead, prepunched, or preprinted paper (single-sided)
● Envelopes—
●
To load tray 1
1.
Open tray 1 by pulling the front cover down.
2.
Slide out the plastic tray extender. If the media that is being loaded is longer than 229 mm
(9 in), also flip open the additional tray extender.
ENWW Configuring trays 63
3.
Slide the media-width guides slightly wider than the media.
4.
Place media into the tray (short-edge in, print-side up). The media should be centered between the media-width guides and under the tabs on the media-width guides.
5.
Slide the media-width guides inward until they lightly touch the media stack on both sides without bending it. Make sure that the media fits under the tabs on the media-width guides.
NOTE Do not add media to tray 1 while the printer is printing. This could cause a jam. Do not close the front door when the printer is printing.
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Customizing tray 1 operation
The printer can be set to print from tray 1 if it is loaded, or to print only from tray 1 if the type of media that is loaded is specifically requested. See
Setting Explanation
TRAY 1 TYPE=ANY
TRAY 1 SIZE=ANY
TRAY 1 TYPE= or TRAY 1 SIZE= a type other than ANY
The printer usually pulls media from tray 1 first unless it is empty or closed. If you do not keep media in tray 1 all the time, or if you use tray 1 only to manually feed media, keep the default setting of TRAY 1 TYPE=ANY and TRAY 1
SIZE=ANY on the Paper Handling menu.
The printer treats tray 1 like the other trays. Instead of looking for media in tray 1 first, the printer pulls media from the tray that matches type and size settings that are selected in the software.
In the printer driver, you can select media from any tray (including tray 1) by type, size, or source. To print by type and size of paper, see
You can also determine whether the printer shows a prompt to ask if it can pull media from tray 1 if it cannot find the type and size that you requested in another tray. You can set the printer to always prompt you before pulling from tray 1 or only prompt you if tray 1 is empty. Set the USE
REQUESTED TRAY setting on the System Setup submenu of the Configure Device menu.
Loading tray 2 (250-sheet tray)
Tray 2 supports only paper. For supported paper sizes, see
To load tray 2
1.
Pull the tray out of the printer and remove any paper.
Configuring trays 65
● If you are printing on longer media, slide the lock lever on the tray into the unlocked position, and then extend the rear section of the tray to fit the media that you are loading.
B5
A3
11x17
Legal
8.5x13
Re le a se
2.
On the rear paper-length guide, press the tab and slide it so that the pointer matches the paper size that you are loading. Make sure that the guide clicks into place.
Lock
3.
Adjust the side media-width guides outward so that the pointer matches the paper size that you are loading.
Lock
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4.
Place the paper in the tray and make sure that it is flat at all four corners. Keep the paper below the height tabs on the paper-length guide in the rear of the tray.
Lock
5.
Set the paper-size switch (callout 1) and paper-size dial (callout 2) to the size of the paper that you loaded.
Lock
1
Custom
6.
Slide the tray into the printer.
2
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Loading optional tray 3 (500-sheet tray)
Tray 3 supports only paper. For supported paper sizes, see
NOTE The tray 3 500-sheet tray is standard with the HP LaserJet 5200tn and HP LaserJet
5200dtn printer models.
Configuring trays 67
To load tray 3
1.
Pull the tray out of the printer and remove any paper.
2.
Adjust the rear length guide for the correct paper size.
3.
Adjust the side width guide for the correct paper size.
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4.
Place the paper in the tray and make sure that it is flat at all four corners. Keep the paper below the hooks on the side and rear of the tray.
5.
Set the paper-size dial (callout 1) and paper-size switch (callout 2) to the size of the paper that you loaded.
1
Custom
6.
Slide the tray into the printer.
2
Configuring trays 69
Printing on special media
Special media includes letterhead, prepunched (including 3-hole punched), envelopes, labels, transparencies, full-bleed images, rotated paper, index cards, postcards, custom-size, and heavy paper.
Printing on letterhead, prepunched, or preprinted paper (singlesided)
When printing letterhead, prepunched, or preprinted paper, it is important to orient the paper correctly. Follow the guidelines in this section for printing on one side only. For duplexing guidelines, see
Printing on both sides (duplexing)
.
NOTE It might be necessary to print prepunched paper in a rotated orientation (see
). Printing in portrait or landscape mode is usually selected from the software program or printer driver. If the option is not available, change the ORIENTATION setting on the printer control panel.
Tray 1 orientation
● Letter, A4, A5, Executive, 8K, 16K, and custom sizes : Load media with the side to be printed on facing up, and the top, short edge toward the right (landscape).
● A3, B4, B5, 11 x 17, Legal, 8.5 x 13, and custom sizes : Load media with the side to be printed on facing up, and the top, short edge toward the printer (portrait).
Tray 2 or tray 3 orientation
Load media with the side to be printed on facing down, and the top, short edge toward you.
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Lock
Guidelines for printing on letterhead or preprinted forms
● Do not use letterhead paper that is printed with low-temperature inks, such as those used in some types of thermography.
● Do not use raised or embossed letterhead.
● The printer uses heat and pressure to fuse toner to the paper. Make sure that any colored paper or preprinted forms use inks that are compatible with this fusing temperature (200°C or 392°F for 0.1 second).
Printing on envelopes
You can print envelopes from tray 1. Tray 1 holds up to 10 envelopes and supports standard or custom sizes.
For printing on any size of envelope, make sure to set the margins in your program at least 15.0 mm
(0.6 in) from the edge of the envelope.
To minimize curl and wrinkling, always print envelopes to the rear output bin.
The printer might print at a slower speed when printing envelopes. In addition, printing performance depends on the construction of the envelope. Always test a few sample envelopes before purchasing a large quantity. For envelope specifications, see
WARNING!
Never use envelopes that contain coated linings, exposed self-stick adhesives, or other synthetic materials. These items can emit noxious fumes.
CAUTION Envelopes that have clasps, snaps, windows, coated linings, exposed self-stick adhesives, or other synthetic materials can severely damage the printer. To avoid jams and possible printer damage, never try to print on both sides of an envelope. Before you load envelopes, make sure that they are flat and not damaged or stuck together. Do not use envelopes that contain pressure-sensitive adhesive.
Printing on special media 71
To load envelopes in tray 1
Many types of envelopes can be printed from tray 1. Up to 10 can be stacked in the tray.
1.
Open tray 1 and pull out the tray extension. If the envelopes are longer than 229 mm (9 in), flip open the smaller tray extension.
2.
Open the rear output bin and pull out the tray extension. (This can reduce envelope curl and wrinkling.)
3.
Slide the width guides on tray 1 outward to a position that is slightly wider than the envelopes.
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4.
Load as many as 10 envelopes in the center of tray 1 with the side to be printed on facing up, and the postage end pointed away from the printer. Slide the envelopes into the printer as far as they will go without forcing them.
5.
Adjust the guides to touch the envelope stack without bending the envelopes. Make sure that the envelopes fit under the tabs on the guides.
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Printing on labels
Use only labels that are recommended for laser printers. For label specifications, see
.
Guidelines for printing on labels
● Print labels from tray 1. Load them with the side to be printed on facing up and the top edge to the right.
● Use the rear output bin for labels.
● Remove label sheets from the output bin as they are printed to prevent them from sticking together.
● Do not use labels that are separating from the backing sheet or are wrinkled or damaged in any way.
● Do not use label sheets that have the backing sheet exposed, and do not reuse partially used label sheets.
Printing on special media 73
● Do not feed a sheet of labels through the printer more than once. The adhesive backing is designed for one pass through the printer.
● Do not print on both sides of labels.
CAUTION Failure to follow these guidelines can damage the printer.
If a sheet of labels becomes jammed in the printer, see
Printing on transparencies
Use only transparencies that are recommended for use in laser printers. For transparency specifications, see
.
Guidelines for printing on transparencies
● Print transparencies from tray 1. Load them with the side to be printed on facing up and the top edge to the right.
● Use the top output bin to reduce curling (this is for transparencies only; for other media use the rear output bin to reduce curling).
● Remove transparencies from the top output bin as they are printed to prevent them from sticking together.
● Place transparencies on a flat surface after removing them from the printer.
● In the print driver or software program, set the tray 1 type to Transparency .
Printing on rotated media
The printer can print on letter, A4, A5, Executive, and B5 (JIS) print media in a rotated orientation
(short-edge first) from tray 1. The printer can print on letter and A4 media in a rotated orientation from tray 2 or optional tray 3. Printing on rotated media is slower. Some types of media feed better when rotated, such as prepunched paper (especially when it is printed on both sides from the optional duplexer) or labels that do not stack flat.
Printing from tray 1
1.
On the PAPER HANDLING menu on the printer control panel, select TRAY 1 MODE=CASSETTE .
2.
On the PAPER HANDLING menu, select the appropriate tray 1 size.
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3.
Load media with the side to be printed on facing up, and the top, short edge toward the printer.
4.
In the printer driver or software program, select the paper size as you normally would and select tray 1 as the media source.
Printing from tray 2 or optional tray 3
1.
Set the paper-size dial (callout 1) and paper-size switch (callout 2) to the size of the paper that you are loading.
Lock
1 2
2.
Load paper with the side-to-be printed on facing down, and the top, short-edge toward the front of the tray.
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3.
In the printer driver or software program, select the size and source of the rotated paper.
Printing on special media 75
Printing full-bleed images
Full-bleed images extend from edge to edge of the page. To achieve this effect, use larger paper, then trim its edges to the desired size.
CAUTION Never print directly to the edge of paper. This causes toner to accumulate inside the printer, which may affect print quality and damage the printer. Print on paper up to
312 x 470 mm (12.28 x 18.5 in), leaving margins on all four sides of at least 2 mm (0.08 in).
NOTE When printing paper wider than 297 mm (11.7 in), always use the rear output bin. Do not use the optional duplexer when printing this size of paper.
Printing on custom-size media
Custom-size paper can be printed from any of the trays. For media specifications, see
NOTE Very small or very large custom-size paper should be printed from tray 1 to the rear output bin. The printer control panel can be set for one custom size at a time. Do not load more than one size of custom paper into the printer.
When you print large numbers of small or narrow media and standard paper, for best printing performance print paper first, then the small or narrow media.
Guidelines for printing custom-size paper
● Do not attempt to print on paper smaller than 76 mm (3 in) wide or 127 mm (5 in) long.
● Set page margins at least 4.23 mm (0.17 in) away from the edges.
Setting custom paper sizes
When custom paper is loaded, size settings need to be selected from the software program (the preferred method), the printer driver, and the printer control panel.
NOTE All settings in the printer driver and software program (except configuring custom paper sizes) override control panel settings. (Software program settings override printer driver settings.)
If the settings are not available from the software, set the custom paper size from the control panel:
1.
On the PRINTING menu, set DEFAULT PAPER SIZE=CUSTOM .
2.
On the CUSTOM menu, select inches or millimeters as the unit of measurement.
3.
On the unit of measurement ( INCHES or MILLIMETERS ) menu, set the X dimension (the long edge of the paper). The X dimension can be 76 to 312 mm (3 to 12.28 in) for tray 1 or 148 to
297 mm (8.2 to 11.7 in) for tray 2 and optional tray 3. Set the Y dimension (the short edge of the paper). The Y dimension can be 127 to 470 mm (5 to 18.5 in) for tray 1 or 210 to 432 mm (5.8 to
17 in) for tray 2 and optional tray 3.
4.
If custom media is loaded into tray 1 and TRAY 1 MODE=CASSETTE , then set TRAY 1
SIZE=CUSTOM in the PAPER HANDLING menu on the printer control panel.
5.
In the software, select Custom as the paper size.
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Loading custom-size media in tray 2 or optional tray 3
1.
Pull the tray out of the printer and remove any media.
● If you are printing on longer media from tray 2, slide the lock lever on the tray into the unlocked position, and then extend the rear section of the tray to fit the media that you are loading.
B5
A3
11x17
Legal
8.5x13
Re le se
2.
Place the media in the tray and make sure that it is flat at all four corners. Keep the stack below the height tabs on the paper-length guide in the rear of the tray.
Lock
3.
On the rear paper-length guide, press the tab and slide it up against the edge of the stack.
Lock
Printing on special media 77
4.
Slide the side media-width guides up against the edge of the stack.
Lock
5.
Set the paper-size dial (callout 1) and paper-size switch (callout 2) to Custom .
Lock
1
Custom
2
6.
Slide the tray into the printer.
Printing on vellum
Vellum is special lightweight paper similar to parchment. Print vellum from tray 1 only, and open the rear output bin. Do not print on both sides of vellum.
1.
Load vellum with the side to be printed on facing up and the top, short edge to the right.
2.
Open the rear output bin.
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3.
At the control panel, on the PAPER HANDLING menu, set TRAY 1 MODE=CASSETTE .
4.
From the printer driver, set the type of paper for tray 1 to vellum, and select the media by type.
For more information, see
Printing on glossy paper
● In either the software program or the driver, select Glossy as the media type, or print from a tray that is configured for glossy paper.
● Select Glossy for media weights up to 120 g/m 2 (32-lb bond). Select Heavy Glossy for media weights up to 163 g/m 2 (43-lb bond). Select Extra Heavy Glossy for media weights up to 220 g/m 2 (58-lb bond).
● Because this affects all print jobs, it is important to return the printer to its original settings once the job has printed.
Colored paper
● Colored paper should be of the same high quality as white xerographic paper.
● Pigments used must be able to withstand the printer’s fusing temperature of 190°C (374°F) for
0.1 second without deterioration.
● Do not use paper that has a colored coating that was added after the paper was produced.
Heavy paper
● Any tray will print most heavy media that does not exceed 120 g/m 2 (32-lb bond).
● Use cardstock (135 to 220 g/m 2 (36- to 58-lb bond)) only in tray 1.
● In either the software program or the printer driver, select Heavy (106 to 163 g/m 2 (28- to 43-lb bond)) or Cardstock (135 to 220 g/m 2 (36- to 58-lb bond)) as the media type, or print from a tray that is configured for heavy paper. Because this setting affects all print jobs, it is important to return the printer to its original settings after the job has printed.
CAUTION In general, do not use paper that is heavier than the media specification recommended for this printer. Doing so can cause misfeeds, jams, reduced print quality, and excessive mechanical wear. However, some heavier media, such as HP Cover Stock, can be used safely.
HP LaserJet Tough paper
● Use only HP LaserJet Tough paper with this printer. HP products are designed to work together for optimum printing results.
● Handle HP LaserJet Tough paper by the edges. Oils from your fingers can cause print-quality problems.
● In either the software program or the printer driver, select Tough Paper as the media type, or print from a tray that is configured for HP LaserJet Tough paper.
CAUTION Transparent media that is not designed for LaserJet printing will melt in the printer, causing damage to the printer.
Printing on special media 79
Recycled paper
This printer supports the use of recycled paper. Recycled paper must meet the same specifications as standard paper. See the HP LaserJet Printer Family Print Media Specification Guide . Hewlett-
Packard recommends that recycled paper contain no more than 5% ground wood.
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Printing and paper storage environment
Ideally, the printing and paper storage environment should be at or near room temperature, and not too dry or too humid. Remember paper is hygroscopic; it absorbs and loses moisture rapidly.
Heat works with humidity to damage paper. Heat causes the moisture in paper to evaporate, while cold causes it to condense on the sheets. Heating systems and air conditioners remove most of the humidity from a room. As paper is opened and used, it loses moisture, causing streaks and smudging. Humid weather or water coolers can cause the humidity to increase in a room. As paper is opened and used it absorbs any excess moisture, causing light print and dropouts. Also, as paper loses and gains moisture it can distort. This can cause jams.
As a result, paper storage and handling are as important as the paper-making process itself. Paper storage environmental conditions directly affect the feed operation.
Care should be taken not to purchase more paper than can be easily used in a short time (about 3 months). Paper stored for long periods might experience heat and moisture extremes, which can cause damage. Planning is important to prevent damage to a large supply of paper.
Unopened paper in sealed reams can remain stable for several months before use. Opened packages of paper have more potential for environmental damage, especially if they are not wrapped with a moisture-proof barrier.
The paper storage environment should be properly maintained to ensure optimum printer performance. The required condition is 20° to 24°C (68° to 75°F), with a relative humidity of
45% to 55%. The following guidelines should be helpful when evaluating the paper's storage environment:
● Paper should be stored at or near room temperature.
● The air should not be too dry or too humid (due to the hygroscopic properties of paper).
● The best way to store an opened ream of paper is to rewrap it tightly in its moisture-proof wrapping. If the printer environment is subject to extremes, unwrap only the amount of paper to be used during the day's operation to prevent unwanted moisture changes.
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Printing on both sides (duplexing)
You can print on both sides of a sheet of paper (called duplexing or two-sided printing) in two ways— automatic and manual. The following paper sizes are supported for automatic duplexing: letter, A4, legal, and 8.5 x 13 in. Manual duplexing supports all paper sizes.
● Automatic duplexing: The built-in, automatic duplexer is included only with the HP LaserJet
5200dtn printer. It is available as an accessory for the other models.
● Manual duplexing: All printer models are capable of manual duplex printing. The printer prints the first side of each page, waits for you to reinsert the paper into the printer, and then prints the second side of each page. Other documents cannot be printed while the printer waits for you to insert the paper for the second side to be printed.
Even if the printer includes a built-in duplexer, manual duplexing is necessary for the following situations:
● When duplexing paper other than the supported sizes or weights—for example, paper heavier than 105 g/m 2 (28 lb) or very thin paper.
● When you select Straight Paper Path in the printer driver
CAUTION Do not print on both sides of labels, transparencies, or vellum. Damage to the printer and jams might result.
Paper orientation for printing on both sides
For manual duplexing, print on the second side of the sheet of paper first. The paper needs to be oriented as shown in the following illustration.
● For tray 1, load the first side facing down with the bottom, short edge toward the printer.
● For all other trays, load the first side facing up with the top, short edge toward the printer.
1
2
1
2
Tray 1
All other trays
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Layout options for printing on both sides
The following illustration shows the four print-orientation options. These options are available when
Print on Both Sides is selected on the Finishing tab in the printer driver.
2
1 2 3
2
4
2
3
5
2
3
5
5
3
5
3
1. Long-edge landscape
2. Short-edge landscape
This layout is often used in accounting, data processing, and spreadsheet programs. Every other printed image is oriented upside-down. Facing pages are read continuously from top to bottom.
Each printed image is oriented right-side-up. Facing pages are read from top to bottom on the left page, then from top to bottom on the right page.
3. Long-edge portrait This is the default printer setting, and the most common layout used, with every printed image oriented right-side-up. Facing pages are read from top to bottom on the left page, then from top to bottom on the right page.
1
4. Short-edge portrait* This layout is often used with clipboards. Every other printed image is oriented upside-down. Facing pages are read continuously from top to bottom.
When using Windows drivers, select Flip Pages Up to get the designated binding options.
To print on both sides by using the built-in duplexer
The built-in duplexer is included only with the HP LaserJet 5200dtn printer. It is available as an accessory for the other models.
For best duplexing results, HP recommends 90 to 105 g/m2 (24 to 28 lb) media.
1.
Insert enough paper into one of the trays to accommodate the print job. If you are loading special paper such as letterhead, load it in one of the following ways:
● For tray 1, load the letterhead paper with the front side down, bottom-edge first.
● For all other trays, load the letterhead paper with the front side facing up, and the top edge toward the back of the tray.
CAUTION Do not load paper that is heavier than 105 g/m 2 (28 lb bond). Jamming could result.
2.
Open the printer driver (see
Gaining access to printer driver settings ).
3.
On the Finishing tab, select Print on Both Sides .
Printing on both sides (duplexing) 83
4.
Click OK .
5.
Send the print job to the printer.
NOTE The paper you are printing on will partially come out of the top output bin during the duplexing. Do not pull on the paper until duplexing is complete. During duplexing, the duplexer will not function if the rear output bin is open.
To print on both sides manually
1.
Insert enough paper into one of the trays to accommodate the print job. If you are loading special paper such as letterhead, load it in one of the following ways:
● For tray 1, load the letterhead paper with the front side down, bottom-edge first.
● For all other trays, load the letterhead paper with first side up, top edge toward the back of the tray.
2.
Open the printer driver (see Gaining access to printer driver settings ).
3.
On the Finishing tab, select Print on Both Sides .
4.
Click OK .
5.
Send the print job to the printer.
6.
Go to the printer. Remove any blank paper that is in tray 1. Insert the printed stack with the blank side up, with the top-edge feeding into the printer first . You must print the second side from tray 1.
7.
If prompted by a message at the control panel-display, press .
NOTE If the number of total sheets exceeds the tray 1 capacity for manual duplex jobs, you must repeat steps 6 and 7 each time that paper is inserted, until the duplexing job is complete.
CAUTION Hewlett-Packard recommends manually reusing sheets only through tray 1. Do not reuse sheets through tray 2 or tray 3, as this can cause jams and print-quality problems.
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Using features in the Windows printer driver
When you print from a software program, many of the product features are available from the printer driver. For complete information about the features that are available in the printer driver, see the printer-driver Help. The following features are described in this section:
●
●
●
●
Setting a custom paper size from the printer driver
●
Using different paper and printing covers
●
●
Printing multiple pages on one sheet of paper
●
NOTE Settings in the printer driver and software program generally override control-panel settings. Software-program settings generally override printer-driver settings.
Creating and using quick sets
Use quick sets to save the current driver settings for reuse. Quick sets are available on most printerdriver tabs. You can save up to 25 Print Task Quick Sets.
To create a quick set
1.
Open the printer driver (see
Gaining access to printer driver settings ).
2.
Select the print settings that you want to use.
3.
In the Print Task Quick Sets box, type a name for the quick set.
4.
Click Save .
To use quick sets
1.
Open the printer driver (see
Gaining access to printer driver settings ).
2.
Select the quick set that you want to use from the Print Task Quick Sets drop-down list.
3.
Click OK .
NOTE To use printer-driver default settings, select Default Print Settings from the Print
Task Quick Sets drop-down list.
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Using watermarks
A watermark is a notice, such as "Confidential," that is printed in the background of each page of a document.
1.
Open the printer driver (see Gaining access to printer driver settings ).
2.
From the Effects tab, click the Watermarks drop-down list.
3.
Click the watermark that you want to use. To create a new watermark, click Edit .
4.
If you want the watermark to appear only on the first page of the document, click First Page Only .
5.
Click OK .
To remove the watermark, click (none) in the Watermarks drop-down list.
Resizing documents
Use the document resizing options to scale a document to a percentage of its normal size. You can also choose to print a document on a different size paper, with or without scaling.
To reduce or enlarge a document
1.
Open the printer driver (see Gaining access to printer driver settings ).
2.
On the Effects tab, next to % of Normal Size , type the percentage by which you want to reduce or enlarge your document.
You can also use the scroll bar to adjust the percentage.
3.
Click OK .
To print a document onto a different paper size
1.
Open the printer driver (see Gaining access to printer driver settings ).
2.
On the Effects tab, click Print Document On .
3.
Select the paper size to print on.
4.
To print the document without scaling it to fit, make sure that the Scale to Fit option is not selected.
5.
Click OK .
Setting a custom paper size from the printer driver
1.
Open the printer driver (see Gaining access to printer driver settings ).
2.
On the Paper or Paper/Quality tab, click Custom .
3.
On the Custom Paper Size window, type the name of the custom paper size.
4.
Type the paper-size length and width. If you type a size that is too small or too large, the driver adjusts the size to the minimum or maximum size that is allowed.
5.
If necessary, click the button to change the unit of measure between millimeters and inches.
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6.
Click Save .
7.
Click Close . The name that you saved appears in the paper-size list for future use.
Using different paper and printing covers
Follow these instructions for printing a first page that is different from other pages in the print job.
1.
Open the printer driver (see
Gaining access to printer driver settings ).
2.
On the Paper or Paper/Quality tab, select the appropriate paper for the first page of the print job.
3.
Click Use Different Paper/Covers .
4.
In the list box, click the pages or covers that you want to print on different paper.
5.
To print front or back covers, you must also select Add Blank or Preprinted Cover .
6.
Select the appropriate paper type or source for the other pages of the print job.
NOTE The paper size must be the same for all pages of the print job.
Printing a blank first page
1.
Open the printer driver (see
Gaining access to printer driver settings ).
2.
On the Paper or Paper/Quality tab, click Use Different Paper/Covers .
3.
In the list box, click Front Cover .
4.
Click Add Blank or Preprinted Cover .
Printing multiple pages on one sheet of paper
You can print more than one page on a single sheet of paper.
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1.
Open the printer driver (see
Gaining access to printer driver settings ).
2.
Click the Finishing tab.
Using features in the Windows printer driver 87
3.
In the section for Document Options , select the number of pages that you want to print on each sheet (1, 2, 4, 6, 9, or 16).
4.
If the number of pages is greater than 1, select the correct options for Print Page Borders and
Page Order .
5.
Click OK . The product is now set to print the number of pages per sheet that you have selected.
Using the Services tab
NOTE The Services tab is not available for Windows 9x.
If the product is connected to a network, use the Services tab to obtain product and supply-status information. Click the Device and Supplies status icon to open the Device Status page of the
HP Embedded Web Server. This page shows the current status of the product, the percentage of life remaining for each supply, and information for ordering supplies.
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Using features in the Macintosh printer driver
When you print from a software program, many of the printer features are available from the printer driver. For complete information about the features that are available in the printer driver, see the printer-driver Help. The following features are described in this section:
●
●
●
Printing multiple pages on one sheet of paper
●
Printing on both sides of the paper
NOTE Settings in the printer driver and software program generally override control-panel settings. Software-program settings generally override printer-driver settings.
Creating and using presets
Use presets to save the current printer driver settings for reuse.
To create a preset
1.
Open the printer driver (see
Gaining access to printer driver settings ).
2.
Select the print settings.
3.
In the Presets box, click Save As...
, and type a name for the preset.
4.
Click OK .
To use presets
1.
Open the printer driver (see
Gaining access to printer driver settings ).
2.
In the Presets menu, select the preset that you want to use.
NOTE To use printer-driver default settings, select the Standard preset.
Printing a cover page
You can print a separate cover page for your document that includes a message (such as
“Confidential”).
1.
Open the printer driver (see
Gaining access to printer driver settings ).
2.
On the Cover Page or Paper/Quality pop-up menu, select whether to print the cover page
Before Document or After Document .
3.
In the Cover Page Type pop-up menu, select the message that you want to print on the cover page.
NOTE To print a blank cover page, select Standard as the Cover Page Type .
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Printing multiple pages on one sheet of paper
You can print more than one page on a single sheet of paper. This feature provides a cost-effective way to print draft pages.
1.
Open the printer driver (see Gaining access to printer driver settings ).
2.
Click the Layout pop-up menu.
3.
Next to Pages per Sheet , select the number of pages that you want to print on each sheet (1,
2, 4, 6, 9, or 16).
4.
Next to Layout Direction , select the order and placement of the pages on the sheet.
5.
Next to Borders , select the type of border to print around each page on the sheet.
Printing on both sides of the paper
When duplex printing is available, you can automatically print on both sides of a page. Otherwise, you can manually print on both sides of a page by feeding the paper through the printer a second time.
CAUTION To avoid jams, do not load paper that is heavier than 105 g/m 2 (28-lb bond).
To use automatic duplex printing
1.
Insert enough paper into one of the trays to accommodate the print job. If you are loading special paper such as letterhead, load it in one of the following ways:
● For tray 1, load the letterhead paper face-up with the bottom edge feeding into the printer first.
● For all other trays, load the letterhead paper face-down with the top edge at the back of the tray.
2.
Open the printer driver (see Gaining access to printer driver settings ).
3.
Open the Layout pop-up menu.
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4.
Next to Two Sided Printing , select either Long-Edge Binding or Short-Edge Binding .
5.
Click Print .
To print on both sides manually
1.
Insert enough paper into one of the trays to accommodate the print job. If you are loading special paper such as letterhead, load it in one of the following ways:
● For tray 1, load the letterhead paper face-up with the bottom edge feeding into the printer first.
● For all other trays, load the letterhead paper face-down with the top edge at the back of the tray.
CAUTION To avoid jams, do not load paper that is heavier than 105 g/m 2 (28-lb bond).
2.
Open the printer driver (see
Gaining access to printer driver settings ).
3.
On the Finishing pop-up menu, select the Manual Duplex option.
NOTE If the Manual Duplex option is not enabled, select Manually Print on 2nd Side .
4.
Click Print . Follow the instructions in the pop-up window that appears on the computer screen before replacing the output stack in tray 1 for printing the second half.
5.
Go to the printer, and remove any blank paper that is in tray 1.
6.
Insert the printed stack face-up with the bottom edge feeding into the printer first in tray 1. You must print the second side from tray 1.
7.
If prompted, press the appropriate control-panel button to continue.
ENWW Using features in the Macintosh printer driver 91
Managing special printing situations
Printing a different first page
Use the following procedure to print the first page of a document on a different media type than the remainder of the document. For example, you can print the first page of a document on letterhead paper and the remainder on plain paper.
1.
From your software program or printer driver, specify a tray for the first page and another tray for the remaining pages.
2.
Load the special media into the tray that you specified in step 1.
3.
Load the media for the remaining pages of the document into another tray.
4.
Print the document.
You can also print on different media by using the printer control panel or printer driver to set the types of media that are loaded in the trays and then selecting the first and remaining pages by media type.
Stopping a print request
You can stop a print request by using the printer control panel or using your software program. For instructions on how to stop a print request from a computer on a network, see the online Help for the specific network software.
NOTE It can take some time for all printing to clear after you have canceled a print job.
To stop the current print job from the printer control panel
1.
Press Stop on the printer control panel.
2.
Press to highlight CANCEL CURRENT JOB , and then press to cancel the job.
If the print job is too far into the printing process, you might not have the option to cancel it.
To stop the current print job from the software program
A dialog box will appear briefly on the screen, giving you the option to cancel the print job.
If several requests have been sent to the printer through your software, they might be waiting in a print queue (for example, in Windows Print Manager). See the software documentation for specific instructions about canceling a print request from the computer.
If a print job is waiting in a print queue (computer memory) or print spooler (Windows 98, 2000, XP, or Me), delete the print job there.
For Windows 98 or Windows Me, click Start , click Settings , and then click Printers.
For Windows
2000 and Windows XP, click Start and then click Printers . Double-click the HP LaserJet 5200 printer icon to open the print spooler. Select the print job that you want to cancel, and then press Delete . If the print job is not cancelled, you might need to shut down and restart the computer.
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Managing stored jobs
NOTE This feature is available only for printers that have installed hard drives.
To store print jobs on the printer, use the Job Storage tab in the printer driver Properties dialog box.
After a job is stored, you can print it or delete it from the printer control panel.
To print a stored job
1.
Press Menu .
2.
Press to highlight RETRIEVE JOB , and then press .
A list of users appears. If no jobs are stored , then the message NO STORED JOBS appears.
3.
Press to highlight your user name, and then press .
● If you have more than one stored job that is protected by a personal identification number
(PIN), the ALL PRIVATE JOBS menu item appears. If you want to print one of the PINprotected jobs, highlight ALL PRIVATE JOBS , and then press .
4.
Press to highlight the correct print job, and then press .
5.
Press to highlight PRINT , and then press .
● If the job is not PIN-protected, go to step 7.
6.
If prompted, provide a PIN by pressing or to change the number. Press after you have specified each number of the four-digit PIN.
7.
Press and to specify the number of copies, and then press to print the job.
To delete a stored job
1.
Press Menu .
2.
Press to highlight RETRIEVE JOB , and then press .
A list of users appears. If there are no stored jobs, then the message NO STORED JOBS appears.
3.
Press to highlight your user name, and then press .
● If you have more than one stored job that is PIN-protected, the ALL PRIVATE JOBS menu item appears. If you want to delete one of the PIN-protected jobs, highlight ALL PRIVATE
JOBS , and then press .
4.
Press to highlight the correct print job, and then press .
5.
Press to highlight DELETE , and then press .
If the job is not PIN-protected, the printer deletes the job.
6.
If prompted, provide a PIN by pressing or to change the number. Press after you have specified each number of the four-digit PIN.
The printer deletes the job after you set the fourth PIN digit and press .
ENWW Managing stored jobs 93
Managing memory
The printer supports up to 512 MB of memory. You can add additional memory by installing a dual inline memory module (DIMM) in the DIMM slot, which accepts 32, 48, 64, 128, 256, or 512 MB of
RAM. For information about installing memory, see
Working with memory and print server cards .
The printer uses 100-pin 133 MHz DDR memory modules. Extended data output (EDO) DIMMs are not supported.
NOTE If memory problems occur when you are printing complex graphics, you can make more memory available by removing downloaded fonts, style sheets, and macros from printer memory. Reducing the complexity of a print job from within a program can help avoid memory problems.
NOTE Be sure to update the printer configuration in the printer driver after adding memory.
See
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5 Managing the printer
This chapter describes how to manage the printer:
●
Using printer information pages
●
●
●
Using HP Web Jetadmin software
●
Using the HP Easy Printer Care software
●
Using the HP Printer Utility for Macintosh
ENWW 95
Using printer information pages
From the printer control panel, you can print pages that give details about the printer and its current configuration. The table below provides the procedures for printing the information pages.
Page description
Menu map
Shows the control-panel menus and available settings.
Configuration page
Shows printer settings and installed accessories.
Supplies status page
Shows print-cartridge toner levels.
Usage page
Shows a page count for each size of paper printed, the number of onesided (simplexed) or two-sided
(duplexed) pages, and the average percentage of coverage.
How to print the page
1.
Press Menu .
2.
Press to highlight INFORMATION , and then press .
3.
If PRINT MENU MAP is not highlighted, press highlighted, and then press .
or until it is
The content of the menu map varies, depending on the options currently installed in the printer.
For a complete list of control panel menus and possible values, see
Using the control-panel menus .
1.
Press Menu .
2.
Press
3.
Press
to highlight
to highlight
INFORMATION , and then press
PRINT CONFIGURATION
.
, and then press .
NOTE If the printer contains an HP Jetdirect print server or an optional hard disk drive, an additional configuration page prints that provides information about those devices.
1.
Press Menu .
2.
Press to highlight INFORMATION , and then press .
3.
Press to highlight PRINT SUPPLIES STATUS PAGE , and then press .
NOTE If you are using non-HP supplies, the supplies status page might not show the remaining life for those supplies. For more information, see
HP policy on non-HP print cartridges .
1.
Press Menu .
2.
Press to highlight INFORMATION , and then press .
3.
Press to highlight PRINT USAGE PAGE , and then press .
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Page description
File directory
Shows information for all installed mass storage devices.
PCL or PS font list
Shows which fonts are currently installed in the printer.
How to print the page
1.
Press Menu .
2.
Press
3.
Press
to highlight
to highlight
INFORMATION , and then press
PRINT FILE DIRECTORY
.
, and then press .
NOTE This option does not appear if no mass storage devices are installed.
1.
Press Menu .
2.
Press to highlight INFORMATION , and then press .
3.
Press to highlight PRINT PCL FONT LIST or PRINT PS FONT LIST , and then press .
NOTE The font lists also show which fonts are resident on an optional hard disk accessory or flash DIMM.
ENWW Using printer information pages 97
Configuring e-mail alerts
NOTE If your company does not have e-mail, this feature might not be available.
You can use HP Web Jetadmin or the embedded Web server to configure the system to alert you of problems with the printer. The alerts take the form of e-mail messages to the e-mail account(s) that you specify.
You can configure the following:
● The printer(s) you want to monitor
● The alerts you want to receive (for example, alerts for paper jams, paper out, supplies status, and cover open)
● The e-mail account(s) to which the alerts should be forwarded
Software
HP Web Jetadmin
Embedded Web server
Information location
See
Using HP Web Jetadmin software
for general information about HP Web Jetadmin.
See the HP Web Jetadmin Help system for details about alerts and how to set them up.
See
Using the embedded Web server for general information about the embedded Web
server.
See the embedded Web server Help system for details about alerts and how to set them up.
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Using the embedded Web server
NOTE When the printer is directly connected to a computer, use the HP Easy Printer Care software to view the printer status.
● View printer control status information
● Set the type of paper loaded in each tray
● Determine the remaining life on all supplies and order new ones
● View and change tray configurations
● View and change the printer control panel menu configuration
● View and print internal pages
● Receive notification of printer and supplies events
● View and change network configuration
● View support content that is specific to the current state of the printer
When the printer is connected to the network, the embedded Web server is automatically available.
You can open the embedded Web server from Windows 95 and later.
To use the embedded Web server, you must have Microsoft Internet Explorer 4 and later or
Netscape Navigator 4 and later. The embedded Web server works when the printer is connected to an IP-based network. The embedded Web server does not support IPX-based or AppleTalk printer connections. You do not need Internet access to open and use the embedded Web server.
Opening the embedded Web server
1.
In a supported Web browser on your computer, type the IP address for the printer. To find the IP address, print a configuration page. For more information about printing a configuration page, see
Using printer information pages .
NOTE After you open the URL, you can bookmark it so that you can return to it quickly in the future.
2.
The embedded Web server has three tabs that contain settings and information about the printer: the Information tab, the Settings tab, and the Networking tab. Click the tab that you want to view.
3.
See the following sections for more information about each tab.
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To access the embedded Web server by using a network connection
1.
In a supported Web browser on your computer, type the IP address for the printer in the address/URL field. (To find the IP address, print a configuration page. See
Using printer information pages
.)
NOTE After you open the URL, you can bookmark it so that you can return to it quickly in the future.
2.
The embedded Web server has three tabs that contain settings and information about the printer: the Information tab, the Settings tab, and the Networking tab. Click the tab that you want to view.
See the following section for more information about each tab.
Embedded Web server sections
Tab or section
Information tab
Provides printer, status, and configuration information
Settings tab
Provides the ability to configure the printer from your computer
Options
● Device Status : Shows the printer status and shows the life remaining of
HP supplies, with 0% indicating that a supply is empty. The page also shows the type and size of print paper set for each tray. To change the default settings, click
Change Settings .
● Configuration Page : Shows the information found on the printer configuration page.
● Supplies Status : Shows the life remaining of HP supplies, with 0 percent indicating that a supply is empty. This page also provides supplies part numbers.
To order new supplies, click Order Supplies in the Other Links area on the left side of the window.
● Event log : Shows a list of all printer events and errors.
● Usage page : Shows a summary of the number of pages the printer has printed, grouped by size and type.
● Device Information : Shows the printer network name, address, and model information. To change these entries, click Device Information on the Settings tab.
● Control Panel : Shows messages from the printer control panel, such as Ready or
Sleep mode on .
● Print : Allows you to send print jobs to the printer.
● Configure Device : Allows you to configure printer settings. This page contains the traditional menus found on printers using a control-panel display.
● E-mail Server : Network only. Used in conjunction with the Alerts page to set up incoming and outgoing e-mail, as well as to set e-mail alerts.
● Alerts : Network only. Allows you to set up to receive e-mail alerts for various printer and supplies events.
● AutoSend : Allows you to configure the printer to send automated e-mails regarding printer configuration and supplies to specific e-mail addresses.
● Security : Allows you to set a password that must be entered to gain access to the
Settings and Networking tabs. Enable and disable certain features of the embedded Web server.
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Tab or section
Networking tab
Provides the ability to change network settings from your computer
Options
● Edit Other Links : Allows you to add or customize a link to another Web site. This link is displayed in the Other Links area on all embedded Web server pages.
● Device Information : Allows you to name the printer and assign an asset number to it. Enter the name and e-mail address for the primary contact who will receive information about the printer.
● Language : Allows you to determine the language in which to display the embedded Web server information.
● Date & Time : Allows time synchronization with a network time server.
● Wake Time : Allows you to set or edit a wake time for the printer.
NOTE The Settings tab can be password-protected. If this printer is on a network, always consult with the printer administrator before changing settings on this tab.
Network administrators can use this tab to control network-related settings for the printer when it is connected to an IP-based network. This tab does not appear if the printer is directly connected to a computer, or if the printer is connected to a network using anything other than an HP Jetdirect print server.
NOTE The Networking tab can be password-protected.
Other links
Contains links that connect you to the Internet
● HP Instant Support™ : Connects you to the HP Web site to help you find solutions. This service analyzes your printer error log and configuration information to provide diagnostic and support information specific to your printer.
● Order Supplies : Connects to the HP Web site, in which you can order genuine
HP supplies, such as print cartridges and paper.
● Product Support : Connects to the support site for the printer, from which you can search for help regarding general topics.
NOTE You must have Internet access in order to use any of these links. If you use a dial-up connection and did not connect when you first opened the embedded Web server, you must connect before you can visit these Web sites. Connecting might require that you close the embedded Web server and reopen it.
Using the embedded Web server 101
Using HP Web Jetadmin software
HP Web Jetadmin is a Web-based software solution for remotely installing, monitoring, and troubleshooting network-connected peripherals. The intuitive browser interface simplifies crossplatform management of a wide range of devices, including HP and non-HP printers. Management is proactive, allowing network administrators the ability to resolve printer issues before users are affected. Download this free, enhanced-management software at www.hp.com/go/ webjetadmin_software .
To obtain plug-ins to HP Web Jetadmin, click plug-ins , and then click the download link that is next to the name of the plug-in that you want. The HP Web Jetadmin software can automatically notify you when new plug-ins are available. On the Product Update page, follow the directions to automatically connect to the HP Web site.
If installed on a host server, HP Web Jetadmin is available to any client through a supported Web browser, such as Microsoft Internet Explorer 6.0 for Windows or Netscape Navigator 7.1 for Linux.
Browse to the HP Web Jetadmin host.
NOTE Browsers must be Java-enabled. Browsing from an Apple PC is not supported.
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Using the HP Easy Printer Care software
The HP Easy Printer Care software is a program that you can use for the following tasks:
● Check the printer status.
● Check supplies status.
● Set up alerts.
● Gain access to troubleshooting and maintenance tools.
You can use the HP Easy Printer Care software when the printer is directly connected to your computer or when it is connected to a network. You must perform a complete software installation to use the HP Easy Printer Care software.
NOTE You do not have to have Internet access to open and use the HP Easy Printer Care software. However, if you click a Web-based link, you must have Internet access to go to the site associated with the link.
Supported operating systems
The HP Easy Printer Care software is supported for Windows 2000 and Windows XP.
Supported browsers
To use the HP Easy Printer Care software, you must have one of the following browsers:
● Microsoft Internet Explorer 5.5 or later
● Netscape Navigator 7.0 or later
● Opera Software ASA Opera 6.05 or later
All pages can be printed from the browser.
To open the HP Easy Printer Care software
Use one of the following methods to open HP Easy Printer Care software:
● On the Start menu, select Programs , select HP , and then select HP Easy Printer Care software .
● In the Windows system tray (in the lower-right corner of the desktop), double-click the HP Easy
Printer Care software icon.
● Double-click the desktop icon.
ENWW Using the HP Easy Printer Care software 103
HP Easy Printer Care software sections
Section Options
Overview tab ● Devices list: Shows the printers that you can select.
Contains basic status information for the printer
● Device Status section: Shows printer status information. This section will indicate printer alert conditions, such as an empty print cartridge. It also shows device-identification information, control-panel messages, and print-cartridge levels. After you correct a problem with the printer, click the button to update the section.
Support tab
Provides help information and links
● Supplies Status section: Shows detailed supplies status, such as the percentage of toner remaining in the print cartridge and the status of the media that is loaded in each tray.
● Supplies Details link: Opens the supplies status page to view more detailed information about printer supplies, ordering information, and recycling information.
● Provides device information, including alerts for items needing attention.
● Provides links to troubleshooting information and tools.
● Provides links to the HP Web site for registration, support, and for ordering supplies.
NOTE If you use a dial-up connection and did not connect to the Internet when you first opened the HP Easy Printer Care software, you must connect before you can visit these Web sites.
Supplies Ordering window
Provides access to online or e-mail supplies ordering
Alert Settings window
● Ordering list: Shows the supplies that you can order for each printer. If you want to order a certain item, click the Order check box for that item in the supplies list.
● Shop Online for Supplies button: Opens the HP supplies Web site in a new browser window. If you have checked the Order check box for any items, the information about those items can be transferred to the Web site.
● Print Shopping List button: Prints the information for the supplies that have the Order check box selected.
● Email Shopping List button: Creates a text list of items that have the Order check box selected. The list can be copied into an e-mail message that you send to your supplier.
● Alerts on or off: Activates or deactivates the alerts feature for a certain printer.
Allows you to configure the printer to automatically notify you of printer issues
● When alerts appear: Sets when you want alerts to appear—either when you are printing to that particular printer, or anytime there is a printer event.
● Alert event type: Sets whether you want alerts for only critical errors, or for any error, including continuable errors.
● Notification type: Sets what type of alert should appear (pop-up message or system tray alert, and e-mail message).
● Printer information, including printer name, make, and model Device List tab
Shows information about each printer in the
Devices list
●
●
An icon (if the View as drop-down box is set to
Any current alerts for the printer
Tiles , which is the default setting)
If you click a printer in the list, the HP Easy Printer Care software opens the Overview tab for that printer.
Find Other Printers window
Allows you to add more printers to your printer list
Clicking the Find Other Printers link in the Devices list opens the Find Other Printers window.
The Find Other Printers window provides a utility that detects other network printers so that you can add them to the Devices list and then monitor those printers from your computer.
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Using the HP Printer Utility for Macintosh
Use the HP Printer Utility to configure and maintain a printer from a Mac OS X computer.
Opening the HP Printer Utility
To open the HP Printer Utility in Mac OS X V10.2
1.
Open the Finder, and then click Applications .
2.
Click Library , and then click Printers .
3.
Click hp , and then click Utilities .
4.
Double-click HP Printer Selector to open the HP Printer Selector.
5.
Select the printer that you want to configure, and then click Utility .
To open the HP Printer Utility in Mac OS X V10.3 or V10.4
1.
In the Dock, click the Printer Setup Utility icon.
NOTE If the Printer Setup Utility icon does not appear in the Dock, open the Finder, click Applications , click Utilities , and then double-click Printer Setup Utility .
2.
Select the printer that you want to configure, and then click Utility .
HP Printer Utility features
The HP Printer Utility consists of pages that you open by clicking in the Configuration Settings list.
The following table describes the tasks that you can perform from these pages.
Item
Configuration Page
Supplies Status
HP Support
File Upload
Upload Fonts
Firmware Update
Duplex Mode
Economode & Toner Density
Resolution
Lock Resources
Stored Jobs
Trays Configuration
IP Settings
Description
Prints a configuration page.
Shows the printer supplies status and provides links for online supplies-ordering.
Provides access to technical assistance, online supplies ordering, online registration, and recycling and return information.
Transfers files from the computer to the printer.
Transfers font files from the computer to the printer.
Transfers updated firmware files from the computer to the printer.
Turns on the automatic two-sided printing mode.
Turns on the Economode setting to conserve toner, or adjusts toner density.
Changes the resolution settings, including the REt setting.
Locks or unlocks storage devices, such as a hard disk.
Manages print jobs that are stored on the printer hard disk.
Changes the default printer tray settings.
Changes the printer network settings and provides access to the embedded Web server.
ENWW Using the HP Printer Utility for Macintosh 105
Item
Bonjour Settings
Additional Settings
E-mail Alerts
Description
Provides the ability to turn on or off Bonjour support or change the printer service name that is listed on a network.
Provides access to the embedded Web server.
Configures the printer to send e-mail notices for certain events.
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6 Maintenance
This chapter describes ways to maintain the printer:
●
●
●
ENWW 107
Managing supplies
Using, storing, and monitoring the print cartridge can help ensure high-quality printer output.
Supplies life
The average cartridge yield is 12,000 pages in accordance with ISO/IEC 19752. Actual cartridge yield depends on specific use.
Approximate print-cartridge replacement intervals
Print cartridge Page count Approximate time period
1
2
Black
6 months
Approximate life is based on 2,000 pages per month.
Approximate average A4-/letter-size page count based on approximately 5% coverage.
To order supplies online, go to www.hp.com/support/lj5200 .
Managing the print cartridge
Print-cartridge life expectancy
The average cartridge yield is 12,000 pages in accordance with ISO/IEC 19752. Actual cartridge yield depends on specific use.
CAUTION Hewlett-Packard does not recommend full-time use of EconoMode. (If
EconoMode is used consistently to print media with less than 5% toner coverage, the toner supply might outlast the mechanical parts in the print cartridge.)
Print-cartridge storage
Do not remove the print cartridge from its package until you are ready to use it.
CAUTION To prevent damage to the print cartridge, do not expose it to light for more than a few minutes.
HP print cartridges
When you use a genuine new HP print cartridge, you can obtain the following supplies information:
● Percentage of supplies remaining
● Estimated number of pages remaining
● Number of pages printed
HP policy on non-HP print cartridges
Hewlett-Packard Company cannot recommend the use of non-HP print cartridges, either new or remanufactured. Because they are not HP products, HP cannot influence their design or control their quality.
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CAUTION Any damage caused by a non-HP print cartridge is not covered under the
HP warranty and service agreements.
To install a new HP print cartridge, see
Changing the print cartridge . To recycle the used cartridge,
follow the instructions included with the new cartridge.
Print-cartridge authentication
The printer automatically authenticates the print cartridge when it is inserted into the printer. During authentication, the printer will let you know whether a cartridge is a genuine HP print cartridge.
If the printer control-panel message states that this is not a genuine HP print cartridge and you believe you purchased an HP print cartridge, see
HP fraud hotline and Web site .
HP fraud hotline and Web site
Call the HP fraud hotline (1-877-219-3183, toll-free in North America) or go to www.hp.com/go/ anticounterfeit when you install an HP print cartridge and the printer message says the cartridge is non-HP. HP will help determine if the product is genuine and take steps to resolve the problem.
Your print cartridge might not be a genuine HP print cartridge if you notice the following:
● You are experiencing a high number of problems with the print cartridge.
● The cartridge does not look like it usually does (for example, the orange pull tab is missing, or the packaging differs from HP packaging).
ENWW Managing supplies 109
Replacing supplies and parts
Carefully follow the guidelines in this section when replacing printer supplies.
Supply replacement guidelines
To facilitate the replacement of supplies, keep the following guidelines in mind when setting up the printer.
● Sufficient space is required above and in the front of the printer for removing supplies.
● The printer should be located on a flat, sturdy surface.
For instructions on installing supplies, see the installation guides provided with each supply item or see more information at www.hp.com/support/lj5200 .
CAUTION Hewlett-Packard recommends the use of HP products in this printer. Use of non-
HP products may cause problems requiring service that is not covered by the HP warranty or service agreements.
Changing the print cartridge
When a print cartridge approaches the end of useful life, a message appears on the control panel recommending that you order a replacement. The printer can continue to print using the current print cartridge until a message appears instructing you to replace the cartridge.
To change the print cartridge
1.
Open the front cover.
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2.
Remove the used print cartridge from the printer.
3.
Remove the new print cartridge from the bag. Place the used print cartridge in the bag for recycling.
4.
Grasp both sides of the print cartridge and distribute the toner by gently rocking the print cartridge.
CAUTION Do not touch the shutter or the surface of the roller.
Replacing supplies and parts 111
5.
Remove the shipping tape from the new print cartridge. Discard the shipping tape according to local regulations.
6.
Align the print cartridge with the tracks inside the printer, and, using the handle, insert the print cartridge until it is firmly seated, and then close the front door.
After a short time, the control panel should display Ready .
7.
Installation is complete. Place the used print cartridge in the box in which the new cartridge arrived. See the enclosed recycling guide for recycling instructions.
8.
If you are using a non-HP print cartridge, check the printer control panel for further instructions.
For additional help, go to www.hp.com/support/lj5200 .
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Cleaning the printer
During the printing process, paper, toner, and dust particles can accumulate inside the printer. Over time, this buildup can cause print-quality problems, such as toner specks or smearing (see
Troubleshooting print-quality problems ). This printer has a cleaning mode that can correct and
prevent these types of problems.
To clean the printer using the printer control panel
1.
Press Menu .
2.
Press to highlight CONFIGURE DEVICE , and then press .
3.
Press to highlight PRINT QUALITY , and then press .
NOTE If your printer has an automatic duplexer, go to step 7.
4.
Press to highlight CREATE CLEANING PAGE , and then press .
5.
Remove all paper from tray 1.
6.
Remove the cleaning page and load it face-down in tray 1.
NOTE If you are not in the menus, navigate to PRINT QUALITY by using the previous instructions.
7.
At the printer control panel, press to highlight PROCESS CLEANING PAGE , and then press .
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7 Problem solving
This troubleshooting information is organized to help you resolve printing problems. Choose the general topic or type of problem from the following list.
●
Basic troubleshooting checklist
●
●
Solving general printing problems
●
●
●
●
●
●
●
●
Troubleshooting print-quality problems
●
Troubleshooting network printing problems
●
Troubleshooting common Windows problems
●
Troubleshooting common Macintosh problems
●
Troubleshooting Linux problems
●
Troubleshooting common PostScript problems
ENWW 115
Basic troubleshooting checklist
If you are experiencing problems with the printer, use the following checklist to identify the cause of the problem:
● Is the printer connected to power?
● Is the printer on?
● Is the printer in the Ready state?
● Are all necessary cables connected?
● Do any messages appear on the control panel?
● Are genuine HP supplies installed?
● Was a recently replaced print cartridge installed correctly, and was the pull tab on the cartridge removed?
For additional information about installation and setup, see the printer getting started guide.
If you cannot find solutions to printer problems in this guide, go to www.hp.com/support/lj5200 .
Factors that affect printer performance
Several factors affect the time it takes to print a job:
● Maximum printer speed, measured in pages per minute (ppm)
● The use of special paper (such as transparencies, heavy paper, and custom-size paper)
● Printer processing and download time
● The complexity and size of graphics
● The speed of the computer you are using
● The USB connection
● The printer I/O configuration
● The amount of printer memory installed
● The network operating system and configuration (if applicable)
● Printer personality (PCL or PS)
NOTE Although additional printer memory can resolve memory problems, improve how the printer handles complex graphics, and improve download times, it will not increase maximum printer speed (ppm).
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Troubleshooting flowchart
If the printer is not responding correctly, use the flowchart to determine the problem. If the printer does not pass a step, follow the corresponding troubleshooting suggestions.
If you cannot resolve the problem after following the suggestions in this guide, contact an HPauthorized service or support provider. (See
NOTE Macintosh users : For more troubleshooting information, see
Troubleshooting common Macintosh problems .
Step 1: Does READY appear on the control-panel display?
YES
NO
The display is blank, and the printer fan is off.
●
●
Turn the printer off and then on.
● Check the power cord connections and the power switch.
Plug the printer into a different outlet.
● Check that the power supplied to the printer is steady, and meets printer specifications. (See
Go to step 2 .
The display is blank, but the printer fan is on.
● Press a printer control-panel button to see if the printer responds.
● Turn the printer off and then on.
The display is in the wrong language.
The display shows garbled or unfamiliar characters.
● Turn the printer off and then on. When
XXX MB appears on the control-panel display, press and hold down
until all three lights stay on. This could take up to 10 seconds.
Then, release
. Press to scroll through the available languages.
Press to save the appropriate language as the new default.
● Make sure that the appropriate language is selected at the printer control panel.
● Turn the printer off and then on.
A message other than READY appears on the control-panel display.
● Go to
Step 2: Can you print a configuration page?
(See
Using printer information pages .)
Go to step 3.
YES
NO
ENWW Troubleshooting flowchart 117
A configuration page does not print.
●
●
Check that all trays are correctly loaded, adjusted, and installed in the printer.
Using the computer, check the print queue or print spooler to see if the printer has been paused. If there are problems with the current print job, or if the printer is paused, a configuration page will not print. (Press Stop and try step
2 in the troubleshooting flowchart again.)
A blank page prints.
● Check that the sealing tape does not remain on the print cartridge.
(See the getting started guide or the instructions that came with the print cartridge.)
● The print cartridge might be empty. Install a new print cartridge.
A message other than READY or
PRINTING CONFIGURATION appears on the control-panel display.
● Go to
Step 3: Can you print from a program?
YES Go to step 4.
NO
The job will not print.
● If the job will not print, and a message appears on the printer controlpanel display, see
● Using the computer, check to see if the printer has been paused.
Press Stop to continue.
● If the printer is on a network, check that you are printing to the correct printer. To verify that it is not a network problem, connect the computer directly to the printer with a parallel or USB cable, change the port to LPT1, and try to print.
● Check the interface cable connections. Disconnect and reconnect the cable at the computer and the printer.
● Test the cable by trying it on another computer.
● If you are using a parallel connection, make sure that the cable is
IEEE-1284 compliant.
● If the printer is on a network, print a configuration page. (See
Using printer information pages .) If an HP Jetdirect print server is installed,
a Jetdirect page also prints. Check the Jetdirect configuration page to verify that the network protocol status and settings are correct for the printer.
● To verify that it is not a computer problem, print from another computer (if possible).
● Make sure that the print job is being sent to the correct port (LPT1 or network printer port, for example).
●
Check that you are using the correct printer driver. (See Printer drivers .)
● Reinstall the printer driver. (See the getting started guide.)
A PS error page or list of commands prints.
● The printer might have received a nonstandard
PS code. On the SYSTEM SETUP submenu (on the CONFIGURE DEVICE menu) at the printer control panel, set PERSONALITY=PS for this print job only. After the job has printed, return the setting to AUTO .
● Make sure that the print job is a PS job, and that you are using the PS driver.
● The printer might have received PS code although it is set to PCL. On the SYSTEM
SETUP submenu (on the CONFIGURE DEVICE menu), set PERSONALITY=AUTO .
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● Check that the computer port is configured and working correctly.
(Try connecting another printer to that port and printing.)
● If printing with the PS driver, on the PRINTING submenu (on the
CONFIGURE DEVICE menu) at the printer control panel, set PRINT
PS ERRORS=ON , and then print the job again. If an error page prints, see the instructions in the next column.
● On the SYSTEM SETUP submenu (on the CONFIGURE DEVICE menu) at the printer control panel, make sure that
PERSONALITY=AUTO .
● You might be missing a printer message that could help you solve the problem. On the SYSTEM SETUP submenu (on the CONFIGURE
DEVICE menu) at the printer control panel, temporarily turn off the
CLEARABLE WARNINGS and AUTO CONTINUE settings. Then, print the job again.
Step 4: Does the job print as expected?
YES Go to step 5.
NO
Print is garbled, or only a portion of the page prints.
● Check that you are using the correct printer driver. (See
.)
● The data file sent to the printer might be corrupt. To test, try printing it on another printer (if possible), or try a different file.
● Check the interface cable connections. Test the cable by trying it on another computer (if possible).
● Replace the interface cable with a high-
quality cable (see Part numbers ).
● Simplify the print job, print at a lower resolution, or install more printer memory.
(See
● You might be missing a printer message that could help you solve the problem. On the
Printing stops in the middle of the job.
● You might have pressed Stop .
● Check that the power supplied to the printer is steady, and that it meets printer specifications. (See
.)
Print speed is slower than expected.
● Simplify the print job.
● Add more memory to the printer. (See
● Turn banner pages off.
(See your network administrator.)
● Note that slower speeds should be expected if you are printing narrow paper, printing from tray 1, using the HIGH 2 fuser mode, or have set
Small Paper Speed to
SLOW .
A printer control panel setting is not taking effect.
● Check settings in the printer driver or program. (The printer driver and program settings override printer control-panel settings.)
Troubleshooting flowchart 119
SYSTEM SETUP submenu (on the
CONFIGURE DEVICE menu) at the printer control panel, temporarily turn the
CLEARABLE
WARNINGS and
AUTO CONTINUE settings off. Then print the job again.
The print job is not formatted correctly.
● Check that you are using the correct printer driver. (See
● Check the program settings. (See the program online Help.)
● Try a different font.
● Downloaded resources might have been lost.
You might need to download them again.
Paper is not fed correctly or is damaged.
● Make sure that the paper is loaded correctly and that the guides are not too tight or too loose against the stack.
● If you are having problems printing custom-size paper, see
● If pages are wrinkled or curled, or if the image is skewed on the page, see
Troubleshooting print-quality problems .
There are print-quality problems.
● Adjust the print resolution. (See
.)
●
Check that REt is on. (See Print Quality submenu .)
● Go to
Troubleshooting print-quality problems .
Step 5: Does the printer select the trays?
YES For other problems, check the Contents, the Index, or the printer driver online Help.
NO
The printer pulls paper from the wrong tray.
● Make sure that you have selected the correct tray. (See
● Make sure that trays are correctly configured for paper size and type. (See
.)
Print a configuration page to see current tray settings. (See
Using printer information pages .) Ensure
that the media-size window on the front of the tray matches the size setting on the control panel.
● Make sure that the tray selection
(Source) or Type in the printer driver or program is set correctly.
An optional tray is not working correctly.
● Print a configuration page to verify that the tray is installed correctly
and is functional. (See Using printer information pages
.)
● Configure the printer driver to recognize the installed tray. (See the printer driver online Help.)
● Turn the printer off and then on.
● Verify that you are using the correct optional tray for the printer.
A message other than READY appears on the printer control panel display.
● Go to
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(The printer driver and program settings override the printer control panel settings.)
● By default, paper loaded in tray 1 will be printed first. If you do not want to print from tray 1, remove any paper loaded in the tray or change the USE REQUESTED
TRAY setting. (See
Customizing tray 1 operation .) Change
TRAY 1
SIZE and TRAY 1 TYPE to a setting other than ANY .
● If you want to print from tray 1, but cannot select the tray in a
program, see Customizing tray 1 operation
.
ENWW Troubleshooting flowchart 121
Solving general printing problems
Printer selects media from the wrong tray.
Cause Solution
The tray selection in the software program might be incorrect. For many software programs, the paper tray selection is found on the Page Setup menu within the program.
Remove any media in other trays to make the printer select from the correct tray.
The configured size does not match the size of the media that is loaded in the tray.
For Macintosh computers, use the HP Printer Utility to change the priority of the tray.
Through the control panel, change the configured size to match the size of the media that is loaded in the tray. Also, change the media-size window, located on front upper right of the tray, to match the media-size settings.
Tray 2 or tray 3 : Make sure that the media-size dial matches the media loaded in the tray.
Printer does not pull paper from tray.
Cause
The tray is empty.
The paper guides are set incorrectly.
Solution
Load paper in the tray.
To set the guides correctly, see
For tray 2 and tray 3, make sure that the leading edge of the paper stack is even. An uneven edge can prevent the lift plate from rising.
Paper curls when it exits the printer.
Cause
The paper curls when it exits to the top output bin.
Solution
Open the rear output bin to allow the paper to exit in a straight path through the printer.
Turn over the paper that you are printing on.
Reduce the fusing temperature to reduce the curling. (See
First sheet of media jams in the print-cartridge area.
Cause
A combination of high humidity and high temperature is affecting the media.
Solution
Adjust the printer for high humidity and high temperature conditions.
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Print job is extremely slow.
Cause
The job might be very complex.
The maximum speed of the printer cannot be exceeded even when more memory is added.
Printing speeds might be automatically reduced when printing on custom-sized media.
Note: Slower speeds are expected when printing on narrow paper, when printing from tray 1, or when using the HIGH 2 fuser mode.
You are printing a PDF or PostScript (PS) file but are using a PCL printer driver.
In the printer driver, Optimize for: is set to cardstock, heavy, rough, or bond paper.
Solution
Reduce the complexity of the page or try adjusting the printquality settings. If this problem occurs frequently, add memory to the printer.
Try using the PS printer driver rather than the PCL printer driver. (You can usually do this from a software program.)
In the printer driver, set the type to plain paper (see
NOTE If you change the setting to plain paper, the print job will print faster. However, if you are using heavy media, for best results leave the printer driver set to heavy even though printing might be slower.
Print job prints on both sides of the paper.
Cause
The printer is set for duplexing.
Solution
See Gaining access to printer driver settings to change the
setting, or see the online Help.
Print job contains only one page but the printer processes the back side of the page as well (the page comes part of the way out, and then goes back into the printer).
Cause Solution
The printer is set for duplexing. Even if the print job contains only one page, the printer also processes the back side.
See Gaining access to printer driver settings to change the
setting, or see the online Help.
Do not try to pull the page out of the printer before duplexing is complete. Jamming might result.
Pages print, but are totally blank.
Cause
The sealing tape might still be on the print cartridge.
The file might have blank pages.
Solution
Remove the print cartridge and pull out the sealing tape.
Reinstall the print cartridge.
Check the file to make sure that it does not contain blank pages.
Solving general printing problems 123
The printer prints, but the text is wrong, garbled, or incomplete.
Cause Solution
The printer cable is loose or defective.
The printer is on a network or sharing device and is not receiving a clear signal.
The wrong driver was selected in the software.
The software program is malfunctioning.
Disconnect the printer cable and reconnect it. Try a print job that you know works. If possible, attach the cable and printer to another computer and try a print job that you know works.
Finally, try a new cable.
Disconnect the printer from the network and use a parallel or
USB cable to attach it directly to a computer. Print a job that you know works.
Check the software printer selection menu to make sure that an HP LaserJet 5200 printer is selected.
Try printing a job from another program.
The printer does not respond when you select Print in the software.
Cause Solution
The printer is out of media.
The printer might be in the manual-feed mode.
The cable between the computer and the printer is not connected correctly.
The printer cable is defective.
Add media.
Change the printer from manual-feed mode.
Disconnect and reconnect the cable.
The wrong printer was selected in the software.
The printer might have a jam.
The software for the printer is not configured for the printer port.
The printer is on a network and is not receiving a signal.
The printer is not receiving power.
The printer is malfunctioning.
If possible, attach the cable to another computer and print a job that you know works. You might also try using a different cable.
Check the software printer selection menu to make sure that an HP LaserJet 5200 printer is selected.
Clear any jams, paying careful attention to the duplexer area
(if your model has a duplexer). See
.
Check the software printer selection menu to make sure that it is using the correct port. If the computer has more than one port, make sure that the printer is attached to the correct one.
Disconnect the printer from the network and use a parallel or
USB cable to attach it directly to a computer. Reinstall the printing software. Print a job that you know works.
Clear any stopped jobs from the print queue.
If no lights are on, check the power cord connections. Check the power switch. Check the power source.
Check the control-panel display for messages and lights to determine if the printer is indicating an error. Note any message and see
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Control-panel message types
Four types of control-panel messages can indicate the status of or problems with the printer.
Message type
Status messages
Warning messages
Error messages
Description
Status messages reflect the current state of the printer. They inform you of normal printer operation and require no interaction to clear them. They change as the state of the printer changes. Whenever the printer is ready, not busy, and has no pending warning messages, the status message Ready appears if the printer is online.
Warning messages inform you of data and print errors. These messages typically alternate with the Ready or status messages and remain until the button is pressed. Some warning messages are clearable. If CLEARABLE WARNINGS is set to JOB on the printer CONFIGURE
DEVICE menu, the next print job clears these messages.
Error messages communicate that some action must be performed, such as adding paper or clearing a jam.
Some error messages are auto-continuable. If AUTO CONTINUE=ON is set on the menus, the printer will continue normal operation after an auto-continuable error message appears for
10 seconds.
NOTE Pressing any button during the 10-second auto-continuable error message overrides the auto-continue feature, and the button function takes precedence. For example, pressing the Stop button pauses printing and offers the option to cancel the print job.
Critical-error messages Critical error messages inform you of a device failure. Some of these messages can be cleared by turning the printer off and then on. These messages are not affected by the AUTO CONTINUE setting. If a critical error persists, service is required.
ENWW Control-panel message types 125
Control-panel messages
Control panel message
10.32.YY UNAUTHORIZED SUPPLY
Unauthorized supply in use alternates with
For help press
10.XX.YY SUPPLY MEMORY ERROR
For help press
11.XX INTERNAL CLOCK ERROR alternates with
To continue press
13.XX.YY FUSER JAM INSIDE TOP
COVER alternates with
For help press
Description
A new, non-HP supply has been installed.
This message appears until an HP supply is installed or you press .
Recommended action
If you believe you purchased an HP supply, please go to www.hp.com/go/anticounterfeit .
Service or repairs required as a result of using non-HP supplies are not covered under HP warranty.
The printer cannot read or write to the printcartridge memory tag, or the memory tag is missing.
The printer internal clock is not working correctly. Printing can continue, but you are prompted to set the date and time each time you turn the printer on.
To continue printing, press . The first pending print job will be cancelled.
1.
Open the front door.
2.
Remove the print cartridge, and then reinstall it.
3.
Close the front door.
4.
Turn the printer off and then on.
5.
If the error persists, contact
HP Support.
Contact HP support.
13.XX.YY JAM IN TRAY 1 alternates with
Clear jam then press
A jam has occurred in the fuser area.
A page is jammed in the multipurpose tray.
1.
Press to see step-by-step information.
2.
Open the top cover, and then remove the print cartridge.
3.
Remove all media found.
4.
Lift the metal flap, and then remove any media remaining.
5.
Reinstall the print cartridge, and then close the top cover.
6.
To exit, press .
1.
Press to see step-by-step information.
2.
Remove media from tray 1, and then remove any media in the printer.
3.
Confirm that the media guides and dial are in the correct position and match the media that is loaded in the tray.
4.
Reload media in tray 1. Do not load media above the fill tabs on the media
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Control panel message
13.XX.YY JAM IN TRAY 2
13.XX.YY JAM IN TRAY X alternates with
Clear jam then press
13.XX.YY JAM INSIDE DUPLEXER alternates with
For help press
13.XX.YY JAM INSIDE FRONT DOOR alternates with
For help press
Description
A page is jammed in tray 2.
A page is jammed in the tray indicated.
A jam has occurred inside the duplexer.
A jam has occurred inside the front door.
Recommended action width guides, and confirm that the guides are in the correct position.
5.
To continue printing, press to clear the message, and then press .
Remove tray 2, clear the jam, and then reinstall tray 2.
See
Clearing jams from the input-tray areas .
If the message persists after clearing all pages, contact HP Support.
1.
Press to see step-by-step information.
2.
Remove the tray indicated.
3.
Confirm that the media guides and dial are in the correct position and match the media that is loaded in the tray.
4.
Remove all media found in the printer, and then reinstall the tray.
5.
To exit, press .
NOTE To avoid jams with heavier media, use tray 1 and the rear output bin.
1.
Press to see step-by-step information.
2.
Remove the duplexer from the rear of the printer.
3.
Look inside the printer duplex area and remove any media.
4.
Remove any media from the duplexer.
5.
Reinstall the duplexer.
6.
To exit, press .
Press for help.
or
See
Clearing jams from the print-cartridge area .
If the message persists after clearing all pages and exiting Help, contact HP Support.
ENWW Control-panel messages 127
Control panel message
13.XX.YY JAM INSIDE REAR DOOR alternates with
Clear jam then press
13.XX.YY JAM INSIDE REAR DOOR alternates with
For help press
13.XX.YY JAM INSIDE TOP COVER alternates with
Remove print cartridge
20 INSUFFICIENT MEMORY alternates with
For help press
To continue press
Description
A jam has occurred in the duplex reversing area.
A jam has occurred in the rear door area.
A jam has occurred in the registration assembly area.
The printer has received more data from the computer than fits in available memory.
Recommended action
1.
Press to see step-by-step information.
2.
Open rear door, and then remove all media found.
3.
Close the rear door.
4.
To exit, press .
1.
Press to see step-by-step information.
2.
Pull the duplexer half-way out of the printer.
3.
Open the rear door, and then remove the duplexer.
4.
Release the four tabs in the center of the black paper guide inside the lower rear door.
5.
Lower rear door completely, and then remove all media found.
6.
Close the rear door. The four tabs in the paper guide will automatically reattach to the door.
7.
Reinstall the duplexer.
8.
To exit, press .
1.
Press the information.
to see step-by-step
2.
Open the top cover, and then remove the print cartridge.
3.
Remove all media found.
4.
Lift the metal flap, and then remove any media remaining.
5.
Verify that the media size matches the tray settings and the dial on the tray.
6.
Reinstall the print cartridge, and then close the top cover.
7.
To exit, press .
1.
Press to continue printing.
NOTE Data will be lost.
2.
Reduce the complexity of the print job to avoid this error.
3.
Adding memory to the printer may allow printing of more complex pages.
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Control panel message
21 PAGE TOO COMPLEX alternates with
To continue press alternates with
To continue press
22 EIO X BUFFER OVERFLOW
22 EMBEDDED I/O BUFFER OVERFLOW
22 PARALLEL I/O BUFFER OVERFLOW alternates with
To continue press
Description Recommended action
The page-compression process is too slow for the printer. Some data may be lost on the page.
For printers with an EIO device only.
The printer EIO card in slot X has overflowed its I/O buffer during a busy state.
1.
Press to see step-by-step information.
2.
To print the job with some data loss, press to exit the message, and then press . If data is lost, simplify the page content to reduce its complexity.
3.
To exit, press .
1.
Press to continue printing.
NOTE Data will be lost.
The embedded HP Jetdirect print server buffer has overflowed during a busy state.
The printer parallel buffer has overflowed during a busy state.
2.
If the message persists, contact
HP Support.
1.
Press to continue printing.
NOTE A loss of data will occur.
2.
If the message persists, contact
HP Support.
1.
Press to continue printing.
NOTE Data will be lost.
22 SERIAL I/O BUFFER OVERFLOW alternates with
To continue press
The printer serial buffer has overflowed during a busy state.
2.
If the message persists after exiting
Help, contact HP Support.
1.
Press to continue printing.
NOTE Data will be lost.
22 USB I/O BUFFER OVERFLOW alternates with
To continue press
The printer's USB buffer has overflowed during a busy state.
2.
If the message persists, contact
HP Support.
1.
Press to continue printing.
NOTE Data will be lost.
40 BAD SERIAL TRANSMISSION alternates with
To continue press
A serial data error (parity, framing, or line overrun) has occurred while the printer was receiving data.
2.
If the message persists, contact
HP Support.
1.
Press to continue printing.
NOTE Data will be lost.
2.
If the message persists, contact
HP Support.
ENWW Control-panel messages 129
Control panel message
40 EIO X BAD TRANSMISSION alternates with
To continue press
Description
A connection with the card in the EIO slot has broken.
Recommended action
1.
Press to continue printing.
NOTE Data will be lost.
40 EMBEDDED I/0 BAD TRANSMISSION alternates with
To continue press
41.3 UNEXPECTED SIZE IN TRAY X alternates with
LOAD TRAY X <TYPE> <SIZE>
The connection with the HP Jetdirect embedded print server has broken.
Media is loaded that is longer or shorter in the feed direction than the size configured for the tray.
41.5 UNEXPECTED TYPE IN TRAY X alternates with
LOAD TRAY X <TYPE> <SIZE>
41.X ERROR alternates with
To continue press
49.XXXXX ERROR alternates with
To continue turn off then on
50.X FUSER ERROR
For help press
The printer senses a different media type than what is configured in the tray.
A printer error has occurred.
A critical firmware error has occurred.
A fuser error has occurred.
2.
If the message persists, contact
HP Support.
Press to continue printing.
1.
Press to print from a different tray.
2.
To print from the current tray, load the tray with the size and type indicated.
Ensure that all trays are configured correctly before printing again. See
Configuring trays for more information.
1.
Press to print from a different tray.
2.
To print from the current tray, load the tray with the size and type indicated.
Ensure that all trays are configured correctly before printing again. See
Configuring trays for more information.
1.
Press to continue or press for more information.
2.
If the message persists after exiting help, turn the printer off and then on.
3.
If the message persists, contact
HP Support.
1.
Turn the printer off and then on.
2.
If the message persists, contact
HP Support.
51.XY ERROR alternates with
To continue turn off then on
A printer error has occurred.
1.
Turn the printer off.
2.
Verify the fuser is installed correctly and fully seated.
3.
Turn on the printer.
4.
If the message persists, contact
HP Support.
1.
Press to continue.
2.
If the message persists, turn the printer off and then on.
3.
If the message persists, contact
HP Support.
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Control panel message
52.XY ERROR alternates with
To continue turn off then on
53.10.01 ERROR UNSUPPORTED RAM
54.XX ERROR
55.XX.YY DC CONTROLLER ERROR alternates with
To continue turn off then on
56.XX ERROR alternates with
To continue turn off then on
57.XX PRINTER ERROR alternates with
To continue turn off then on
58.XX ERROR alternates with
To continue turn off then on
59.XY ERROR alternates with
To continue turn off then on
62 NO SYSTEM
64 ERROR
Description
A printer error has occurred.
The memory DIMM is not a supported
DIMM.
A printer command error has occurred.
The engine is not communicating with the formatter.
Recommended action
1.
Press to continue.
2.
If the message persists, turn the printer off and then on.
3.
If the message persists, contact
HP Support.
Install a supported DIMM. See Installing printer memory
.
1.
Turn the printer off and then on.
2.
If the message persists, contact
HP support.
1.
Turn the printer off and then on.
2.
If the message persists, contact HP
Support.
An error has occurred.
A printer fan error has occurred.
1.
Turn the printer off and then on.
2.
If the message persists, contact HP
Support.
1.
Turn the printer off and then on.
2.
If the message persists, contact
HP Support.
An error has occurred in which a memory tag CPU was detected.
A printer motor error has occurred.
No system was found.
A scan buffer error has occurred.
1.
Press to view step-by-step information.
2.
Turn the printer off and then on.
3.
If the message persists, contact HP
Support.
4.
To exit, press .
1.
Turn the printer off and then on.
2.
If the message persists, contact
HP Support.
NOTE This message might also appear if the transfer unit is missing or incorrectly installed. Ensure that the transfer unit is correctly installed.
1.
Turn the printer off and then on.
2.
If the message persists, contact
HP Support.
1.
Turn the printer off and then on.
2.
If the message persists, contact
HP Support.
ENWW Control-panel messages 131
Control panel message Description Recommended action
For help press alternates with
To continue turn off then on
68.X PERMANENT STORAGE FULL alternates with
To continue press
A non-volatile storage device is full. Press
to clear the message. Printing can continue, but unexpected behavior could result.
X Description
0 Onboard NVRAM
1 Removable disk (flash or hard)
1.
Press to continue.
2.
For 68.0 errors, turn the printer off and then on.
3.
If a 68.0 error persists, contact
HP Support.
4.
For 68.1 errors, use the HP Web
Jetadmin software to delete files from the disk drive.
5.
For 68.1 errors that persist, contact
HP Support.
1.
Press to continue.
2.
If the problem persists, contact
HP Support.
68.X PERMANENT STORAGE WRITE FAIL alternates with
A non-volatile storage device is full. Press
to clear the message. Printing can continue, but unexpected behavior could result.
To continue press
X Description
0 Onboard NVRAM
68.X STORAGE ERROR SETTINGS
CHANGED alternates with
1 Removable disk
A non-volatile storage device is full. Press
to clear the message. Printing can continue, but unexpected behavior could result.
To continue press X Description
0 Onboard NVRAM
1 Removable disk
1.
Press to view step-by-step information.
2.
To clear the error, press to exit the message, and then press to continue.
3.
If the problem persists, turn the printer off and then on.
4.
If the message persists, contact
HP Support.
5.
To exit, press .
1.
Turn the printer off and then on.
2.
If the problem persists, contact
HP Support.
79.XXXX ERROR alternates with
To continue turn off then on
8X.YYYY EIO ERROR
A critical hardware error has occurred.
8X.YYYY EMBEDDED JETDIRECT ERROR
The EIO accessory card has encountered a critical error.
The HP Jetdirect embedded print server has encountered a critical error.
1.
Turn the printer off and then on.
2.
If the problem persists, contact
HP Support.
1.
Turn the printer off and then on.
2.
If the problem persists, contact
HP Support.
132 Chapter 7 Problem solving ENWW
Control panel message
<Date> <Time>
To change press
To skip, press STOP
Access Denied MENUS LOCKED
ACTION NOT CURRENTLY AVAILABLE
ON TRAY X alternates with
Tray size cannot be ANY SIZE/ANY
CUSTOM
BAD DUPLEXER CONNECTION alternates with
To continue turn off then on
Calibrating...
Canceling... <JOB NAME>
Checking paper path
Checking printer
CHOSEN PERSONALITY NOT
AVAILABLE alternates with
To continue press
CLEANING DISK X% COMPLETE alternates with
DO NOT POWER OFF
Cleaning...
Clearing event log
Description
The printer has an internal clock that tracks the date and time. You are prompted to set the correct date and time the first time you turn on the printer.
The printer administrator has enabled the control-panel security mechanism. You cannot modify control-panel settings in this circumstance. The message disappears after a few seconds, and the printer returns to Ready or BUSY state.
You are trying to set duplex registration for a tray that is configured for
ANY CUSTOM
ANY SIZE or
. Duplex registration is not available when the tray size is set to either of these settings.
The duplexer is not installed correctly.
The printer is calibrating.
The printer is in the process of canceling a job. The message appears while the job is stopped, the paper path is flushed, and any remaining incoming data on the active data channel is received and discarded.
The engine is turning the rollers to check for possible jams.
The engine is performing an internal test.
The printer encountered a request for a personality that did not exist in the printer.
The job is cancelled and no pages are printed.
No action necessary.
No action necessary.
No action necessary.
No action necessary.
1.
Press to continue.
2.
Try a different driver.
The memory disk is being cleaned. This process might take up to an hour. During this time, no jobs can be printed.
Recommended action
Press to change the date and time.
Press Stop to skip this step. You can set the date and time later by using the
SYSTEM SETUP menu.
If the prompt appears each time you turn on the printer, the clock is not working correctly. Contact HP support.
Contact the printer administrator to change settings.
Change the size setting for the tray.
Turn the printer off and then on to continue.
Do not turn off the printer. Wait for the process to complete.
The printer automatically restarts at the end of the cleaning process.
The printer is processing the cleaning page.
No action necessary.
This message appears while the event log is cleared. The printer then returns to the
SERVICE menu.
No action necessary.
ENWW Control-panel messages 133
Control panel message Description
Clearing paper path The printer jammed or detected misplaced media. The printer is attempting to eject these pages automatically.
CLOSE TOP COVER AND FRONT DOOR The top cover and front door need to be closed.
CODE CRC ERROR An error has occurred during a firmware upgrade.
Recommended action
No action necessary.
Close the top cover and front door.
Creating...CLEANING PAGE
DATA RECEIVED alternates with
Ready
Initializing permanent storage
INSERT OR CLOSE TRAY XX
INSTALL FUSER
For help press
The printer is generating a cleaning page.
The printer returns to the
The printer received data and is waiting for a form feed. When the printer receives another file, the message disappears.
The printer is paused.
Ready the cleaning page is printed.
state after
1.
Reinstall the firmware.
2.
If the problem persists, contact
HP Support.
1.
Load the cleaning page into tray 1.
2.
Press Menu .
3.
Select PRINT QUALITY , and then press .
4.
Select PROCESS CLEANING PAGE , and then press .
If the printer is waiting for a form feed, press to continue.
If the printer is paused, press Stop to continue.
No action necessary.
Event Log Empty
Genuine HP supplies installed
SHOW EVENT LOG was selected from the control panel, and the event log is empty.
A new HP cartridge has been installed. The printer returns to the Ready state after approximately 10 seconds.
GENUINE HP SUPPLIES DESIGNED FOR
<PROD> alternates with
This genuine HP supply was not designed for this printer and is not supported. The printer can print with this supply, but print quality might be affected.
Ready
Incorrect
INFLATE FAILURE
The PIN number is incorrect.
An error has occurred during a firmware upgrade.
Initializing
No action necessary.
Replace this supply with a genuine
HP supply that is designed for this printer.
Contact the network administrator.
1.
Reinstall the firmware.
2.
If the problem persists, contact
HP Support.
No action necessary.
This message appears when the printer is turned on and begins initialization.
This message appears when the printer is turned on to show that permanent storage is being initialized.
A tray is open and the printer is trying to print from another tray.
The fuser is either not installed or not correctly installed in the printer.
No action necessary.
Close the tray indicated so that printing can continue.
Press for help.
or
134 Chapter 7 Problem solving ENWW
Control panel message
INSUFFICIENT MEMORY TO LOAD
FONTS/DATA
LOAD TRAY X <TYPE> <SIZE> alternates with
For help press
LOAD TRAY X <TYPE> <SIZE> alternates with
To use another tray press
Loading program X alternates with
DO NOT POWER OFF
MANUALLY FEED <TYPE> <SIZE> alternates with
For help press
MANUALLY FEED <TYPE> <SIZE> alternates with
To continue press
MANUALLY FEED <TYPE> <SIZE> alternates with
To use another tray press
MANUALLY FEED OUTPUT STACK alternates with
Then press to print second sides
Description
This message alternates with the name of the storage device. The storage device does not have enough memory to load the fonts or other data.
Tray X is either empty or configured for a type and size other than that specified in the job. No other tray is available.
Recommended action
Contact HP Customer Support or your authorized HP service provider.
Press to continue printing without using the data.
To solve the problem, increase the amount of memory for the device. Press for more information.
Press for help.
or
See
for more information.
Tray X is either empty or configured for a type and size other than that specified in the job.
Press for help.
or
Programs and fonts can be stored on the printer file system and are loaded into RAM when the printer is turned on. The number
X specifies a sequence number indicating the current program being loaded.
Tray 1 is empty and no other tray is available.
Press to print from another tray. See
Configuring trays for more information.
No action necessary.
Load media into tray 1, and press to continue.
Media is in tray 1, but the print job requires a specific type and size that is not currently available.
Press for help.
or
See
for more information.
Press to print from the tray.
or
No media is in tray 1, and a print job requires a specific type and size that is available in another tray.
The first side of a manual two-sided print job has been printed and the printer is paused until for the output stack is reinserted.
Press for help.
or
See
for more information.
Press to print from another tray. See
Configuring trays for more information.
or
Press for help.
Take the printed stack out of the output bin and reinsert it in tray 1 to print the second side of the two-sided print job. Press to continue. See
for more information.
ENWW Control-panel messages 135
Control panel message
MEM TEST FAILURE REPLACE DIMM 1
Moving solenoid alternates with
To exit press STOP key
NON HP SUPPLY IN USE alternates with
Ready
NON HP SUPPLY INSTALLED alternates with
For help press
PAPER PATH JAM FRONT DOOR alternates with
For help press
Paused alternates with
To return to Ready press the STOP key
Performing upgrade
Performing... PAPER PATH TEST
PRINTING STOPPED
To continue press
Printing... CONFIGURATION
Printing... DIAGNOSTICS PAGE
Printing... EVENT LOG
Printing... FILE DIRECTORY
Printing... FONT LIST
Description
The memory DIMM has failed.
The printer is testing a solenoid.
The printer has paused.
Recommended action
Install a supported memory DIMM. See
No action necessary.
The printer has detected that a non-
HP supply is currently installed but was pressed to override the message.
A new, non-HP supply has been installed.
This message appears until an HP supply is installed or you press .
A page is jammed in the paper path.
If you believe you purchased an HP supply, go to www.hp.com/go/anticounterfeit .
Service or repairs that are required as a result of using non-HP supplies are not covered under HP warranty.
If you believe you purchased an HP supply, go to www.hp.com/go/anticounterfeit .
Service or repairs that are required as a result of using non-HP supplies are not covered under HP warranty.
To continue printing, press .
Open the front door and remove any jammed media.
Press Stop to resume printing.
A firmware upgrade is in process.
No action necessary. Do not turn off the printer.
The printer is performing a paper-path test.
No action necessary.
This message appears when a Print/Stop test runs and the time expires.
Press to continue printing.
The printer is generating the configuration page. The printer will return to the Ready state when the page has printed.
The printer is generating the diagnostics page. The printer will return to the Ready state when the page has printed.
The printer is generating the event log page. The printer will return to the Ready state when the page has printed.
The printer is generating the mass storage directory page. The printer will return to the
Ready state when the page has printed.
The printer is generating either the PCL or
PS personality typeface list. The printer will
No action necessary.
No action necessary.
No action necessary.
No action necessary.
No action necessary.
136 Chapter 7 Problem solving ENWW
Control panel message
Printing... MENU MAP
Printing... REGISTRATION PAGE
Printing... SUPPLIES STATUS
Printing... USAGE PAGE
PROCESSING DUPLEX JOB alternates with
Do not grab paper until job completes
Processing...
Description Recommended action return to the Ready state when the page has printed.
The printer is generating the printer menu map. The printer will return to the Ready state when the page has printed.
The printer is generating the registration page. The printer will return to the SET
REGISTRATION menu when the page has printed.
No action necessary.
Follow the instructions on the printed pages.
The printer is generating the supplies status page. The printer will return to the Ready state when the page has printed.
No action necessary.
No action necessary.
The printer is generating the usage page.
The printer will return to the online Ready state when the page has printed.
During duplex printing, the paper emerges for a short time before it is pulled back into the printer.
Do not pick up pages until they come to rest in the output bin.
The printer is currently processing a job but is not yet picking pages. When the media begins to move, this message is replaced by a message that indicates which tray the job is being printed from.
The printer is actively processing a job from the designated tray.
The RAM disk has failed.
No action necessary.
No action necessary.
1.
Printing can continue for jobs that do not require the RAM disk.
2.
To remove this message from the display, press .
Processing... from tray<X>
RAM DISK DEVICE FAILURE alternates with
Ready
To clear press
RAM DISK FILE OPERATION FAILED alternates with
Ready
To clear press
RAM DISK FILE SYSTEM IS FULL alternates with
Ready
To clear press
The printer received a PJL file system command that attempted to perform an illogical operation (for example, to download a file to a non-existent directory).
The printer received a PJL file system command to store something on the file system, but the file system is full.
1.
Printing can continue.
2.
To remove this message from the display, press .
3.
If the message reappears, there might be a problem with the software program.
1.
Use HP Web Jetadmin software to delete files from the RAM disk memory and try again.
2.
To remove this message from the display, press .
See
for more information.
ENWW Control-panel messages 137
Control panel message
RAM DISK IS WRITE PROTECTED alternates with
Ready
To clear press
RAM DISK X Initializing alternates with
DO NOT POWER OFF
Receiving upgrade
Request accepted please wait
Resend upgrade
Restoring factory settings
Restoring...
RFU LOAD ERROR
Description
The file system is protected and no new files can be written to it.
The new RAM disk installed in slot X is initializing.
Recommended action
1.
To enable writing to the RAM disk memory, use HP Web Jetadmin to turn off write protection.
2.
To remove this message from the display, press .
See
for more information.
No action necessary.
A firmware upgrade is in progress.
The printer has accepted a request to print an internal page, but the current job must finish printing before the internal page will print.
The firmware upgrade was not successful.
The printer is restoring factory settings.
The printer is restoring settings.
An error has occurred during a firmware upgrade.
The printer is testing a motor.
Do not turn the printer off until the printer returns to Ready .
No action necessary.
Attempt the upgrade again.
No action necessary.
No action necessary.
1.
Reinstall the firmware.
2.
If the problem persists, contact
HP Support.
Press Stop to stop this test.
Rotating motor alternates with
To exit press STOP key
SANITIZING DISK X% COMPLETE alternates with
DO NOT POWER OFF
Setting saved
SIZE MISMATCH IN TRAY XX alternates with
Ready
Sleep mode on
STANDARD TOP BIN FULL alternates with
Remove all paper from bin
Tray X <TYPE> <SIZE>
The memory disk is being sanitized. This process might take up to an hour. During this time, no jobs can be printed.
The printer is reporting the current configuration of tray X.
Do not turn off the printer. Wait for the process to complete.
The printer is in the sleep mode. Any button press or the receipt of data clears sleep mode.
The printer automatically restarts at the end of the sanitation process.
No action necessary.
A menu selection has been saved.
The tray is loaded with a media size that is different than the size for which the tray is configured. Printing can continue from other trays, but not from this one.
1.
Make sure the media guides are adjusted correctly.
2.
In the PAPER HANDLING menu, configure the tray for the correct size.
No action necessary. The printer automatically exits sleep mode.
The output bin is full. Printing cannot continue.
Empty the output bin. Printing resumes automatically.
No action necessary.
138 Chapter 7 Problem solving ENWW
Control panel message alternates with
To change size or type press
TRAY XX EMPTY <TYPE> <SIZE> alternates with
Ready
TRAY XX OPEN
For help press alternates with
Ready
TRAY XX OPEN OR EMPTY alternates with
Ready
TYPE MISMATCH IN TRAY XX alternates with
Ready
Unauthorized supply in use alternates with
Ready
USB ACCESSORY ERROR
USB Storage <X> initializing
USB Storage <X> not functional
USB STORAGE DEVICE FAILURE alternates with
Ready
To clear press
Description
The tray is empty, but the current print job does not require this tray.
The tray is open, but printing can continue.
The tray is open or empty, but the current print job does not require this tray.
Recommended action
Press to clear the message.
Press to change the type or size.
See
for more information.
Fill the tray. The message indicates the type and size of media for which the tray is currently configured.
Close the tray.
Close or fill the tray.
The tray is loaded with a media type that is different than the type for which the tray is configured. Printing can continue from other trays, but not from this one.
In the PAPER HANDLING menu, configure the tray for the correct type.
The printer has detected that a non-
HP supply is currently installed and
(override) was pressed.
The printer has detected too much current on the USB storage accessory.
The USB storage device is initializing.
The USB storage device is not working.
The USB storage device has failed.
If you believe you purchased an HP supply, go to www.hp.com/go/anticounterfeit .
Service or repairs required as a result of using non-HP supplies are not covered under HP warranty.
1.
Turn the printer off.
2.
Remove the USB storage accessory.
3.
Replace the USB storage accessory.
4.
Turn the printer on.
No action necessary.
Replace the USB storage device.
1.
Printing can continue for jobs that do not require the storage device.
2.
To remove this message from the display, press .
3.
If the message persists, turn the printer off, remove and re-install the storage device, and then turn the printer on.
4.
If the message persists, replace the storage device.
ENWW Control-panel messages 139
Control panel message
USB STORAGE FILE OPERATION FAILED alternates with
Ready
To clear press
USB STORAGE FILE SYSTEM IS FULL alternates with
Ready
Description
The printer received a PJL file system command that attempted to perform an illogical operation (for example, to download a file to a nonexistent directory).
The printer received a PJL file system command that attempted to store something on the file system but was unsuccessful because the file system is full.
Recommended action
1.
Printing can continue.
2.
To remove this message from the display, press .
3.
If the message reappears, a problem might exist in the software program.
1.
Use HP Web Jetadmin software to delete files from the storage device, and then try again.
To clear press
USB STORAGE IS WRITE PROTECTED alternates with
Ready
The file system is protected and no new files can be written to it.
2.
To remove this message from the display, press .
See
for more information.
1.
To enable writing to the storage device, use HP Web Jetadmin to turn off write protection.
2.
To remove this message from the display, turn the printer off and then on.
To clear press
USB STORAGE X REMOVED The USB storage accessory was removed while the printer was turned on.
See
for more information.
1.
Turn the printer off.
2.
To continue using the USB storage accessory, reinstall it.
USE TRAY X <TYPE> <SIZE> trays The printer is offering a selection of alternate media to use for the print job.
3.
Turn the printer on.
1.
Use and to highlight a different size or type, and then press
to select the size or type.
2.
Press to return to the previous size or type.
See
for more information.
140 Chapter 7 Problem solving ENWW
Guidelines for using paper
For best results, make sure the paper is of good quality, and free of cuts, nicks, tears, spots, loose particles, dust, wrinkles, voids, and curled or bent edges.
If you are unsure what type of paper you are loading (such as bond or recycled), check the label on the package of paper.
For a complete list of supported media, see
.
The following problems with paper cause print quality deviations, jamming, or even damage to the printer.
Symptom
Poor print quality or toner adhesion
Dropouts, jamming, curl
Excessive curl
Jamming, damage to printer
Problems with feeding
Problem with paper Solution
The paper is too moist, too rough, too heavy, too smooth, or it is embossed or from a faulty paper lot.
The paper has been stored incorrectly.
The paper varies from side to side.
The paper is too moist, has the wrong grain direction, or is of short-grain construction.
The paper varies from side to side.
The paper has cutouts or perforations.
Try another kind of paper, between 100 and 250 Sheffield, and with 4 to 6% moisture content.
Store paper flat in its moisture-proof wrapping.
Turn the paper over.
Open the rear output bin, or use longgrain paper.
Turn the paper over.
The paper has ragged edges, or it is from a faulty paper lot.
The paper varies from side to side.
The paper is too moist, too rough, too heavy, or too smooth.
It has the wrong grain direction, is of short-grain construction, or it is embossed.
Use paper that is free of cutouts or perforations.
Use high-quality paper that is made for laser printers.
Turn the paper over.
Try another kind of paper, between 100 and 250 Sheffield, and with 4 to 6% moisture content.
Open the rear output bin, or use longgrain paper.
NOTE Do not use letterhead paper that is printed with low-temperature inks, such as those used in some types of thermography. Do not use raised or embossed letterhead. The printer uses heat and pressure to fuse toner to the paper. Make sure that any colored paper or preprinted forms use inks that are compatible with this fusing temperature (200°C or 392°F for
0.1 second).
CAUTION Failure to follow these guidelines could cause jams or damage to the printer.
ENWW Guidelines for using paper 141
Printing special pages
Special pages within the memory of the printer can help you to diagnose and learn about problems with your printer.
● Configuration page
The configuration page lists many of the current settings and properties of the printer. For information about how to print the configuration page, see
Using printer information pages . If
you have an HP Jetdirect print server installed, a second page prints that lists all of the
HP Jetdirect information.
● Font list
You can print a font list using the control panel (see
Using printer information pages
) or, for
Macintosh computers, the HP Printer Utility (see
Using the HP Printer Utility for Macintosh ).
● Supplies status page
Use the supplies status page to obtain information about the print cartridge that is installed in the printer, the amount of life that remains in the print cartridge, and the number of pages and
jobs that have been processed (see Using printer information pages ).
● Show Me How pages
Use the SHOW ME HOW control-panel menu to print pages that contain information about jams, loading trays, supported media types and sizes, and more help. See
.
142 Chapter 7 Problem solving ENWW
Common causes of jams
Cause
The media does not meet specifications.
A component is installed incorrectly.
You are using media that has already passed through a printer or copier.
An input tray is loaded incorrectly.
The media is skewed.
The media is binding or sticking together.
Solution
Use only media that meets HP specifications. See
Verify that all print cartridges, the transfer unit, and the fuser are correctly installed.
Do not use media that has been previously printed on or copied.
Remove any excess media from the input tray. Make sure that the stack is below the maximum stack height mark in
the tray. See Configuring trays .
The input-tray guides are not adjusted correctly. Adjust them so they hold the stack firmly in place without bending it.
Remove the media, flex it, rotate it 180°, or flip it over.
Reload the media into the input tray.
NOTE Do not fan paper. Fanning can create static electricity, which can cause paper to stick together.
The media is removed before it settles into the output bin.
During two-sided printing, you removed the paper before the second side of the document was printed.
The media is in poor condition.
The internal rollers from tray 2 or tray 3 are not picking up the media.
The media has rough or jagged edges.
The media is perforated or embossed.
Reset the printer. Wait until the page completely settles in the output bin before removing it.
Reset the printer and print the document again. Wait until the page completely settles in the output bin before removing it.
Replace the media.
Remove the top sheet of media. If the media is heavier than
163 g/m 2 (43 lb), it might not be picked from the tray.
Replace the media.
Perforated or embossed media does not separate easily.
Feed single sheets from tray 1.
Printer supply items have reached the end of their useful life.
Check the printer control panel for messages prompting you to replace supplies, or print a supplies status page to verify
the remaining life of the supplies. See Using printer information pages
.
1
Paper was not stored correctly.
Replace the paper in the trays. Paper should be stored in the original packaging in a controlled environment.
If the printer still continues to jam, contact HP Customer Support or your authorized HP service provider.
ENWW Common causes of jams 143
Jam locations
Use this illustration to troubleshoot jams in the printer. For instructions about clearing jams, see
.
1
4
2
3
1
2
3
4
Print cartridge
Input trays
Duplex path (for two-sided printing)
Output bins
Jam recovery
This printer automatically provides jam recovery, a feature that you can use to set whether the printer should attempt to automatically reprint jammed pages.
● AUTO instructs the printer to attempt to reprint jammed pages.
● OFF instructs the printer not to attempt to reprint jammed pages.
NOTE During the recovery process, the printer might reprint pages that were printed before the jam occurred. Be sure to remove any duplicated pages.
To improve print speed and increase memory resources, you might want to disable the jam recovery.
To turn off jam recovery
1.
Press Menu .
2.
Press to highlight CONFIGURE DEVICE , and then press .
3.
Press to highlight SYSTEM SETUP , and then press .
4.
Press to highlight JAM RECOVERY , and then press .
5.
Press to highlight OFF , and then press .
6.
Press Menu to return to the Ready state.
144 Chapter 7 Problem solving ENWW
Clearing jams
When clearing jams, be very careful not to tear the media. If a small piece of media remains in the printer, it could cause additional jams.
The SHOW ME HOW control-panel menu includes a page that shows how to clear jams. See
.
Clearing jams from the input-tray areas
NOTE To remove media from the tray 1 area, slowly pull the media out of the printer. For all other trays, complete the following procedure.
1.
Slide the tray out of the printer, and remove any damaged paper from the tray.
2.
If the edge of the paper is visible in the feed area, slowly pull the paper down and out of the printer. If the paper is not visible, look in the top cover area.
ENWW
NOTE Do not force the paper if it will not move easily. If the paper is stuck in a tray, try removing it through the tray above (if applicable) or through the top-cover area.
Clearing jams 145
3.
Before replacing the tray, make sure the paper is flat in the tray at all four corners and below the tabs on the guides.
Lock
4.
Open and close the top cover to clear the jam message.
If a jam message persists, there is still media in the printer. Look for media in other locations.
Clearing jams from the print-cartridge area
1.
Open the top cover and remove the print cartridge.
CAUTION To prevent damage to the print cartridge, do not expose it to light for more than a few minutes.
146 Chapter 7 Problem solving ENWW
ENWW
2.
Slowly pull the media out of the printer. Be careful to not tear the media.
CAUTION Avoid spilling loose toner. Use a dry, lint-free cloth, to clean any toner that might have fallen into the printer. If loose toner falls into the printer, it might cause temporary problems with print quality. Loose toner should clear from the paper path after a few pages are printed. If toner gets on your clothing, wipe it off with a dry cloth and wash clothing in cold water. (Hot water sets toner into fabric.)
3.
Replace the print cartridge, and then close the top cover.
If a jam message persists, there is still media in the printer. Look for media in other locations.
Clearing jams 147
Clearing jams from the output-bin areas
NOTE If media is jammed in the top output area, but most of the media is still inside the printer, it is best to remove it through the rear door.
1.
Open the rear door.
2.
Slightly lift up the rear door, and then, on the inside of the door, lift up on the middle portion of the black assembly to release the clips. Let the rear door drop completely open.
148 Chapter 7 Problem solving ENWW
ENWW
3.
Grasp both sides of the media, and slowly pull the media out of the printer. (There might be loose toner on the media. Be careful not to spill it on yourself or into the printer.)
NOTE If media is difficult to remove, try opening the top cover and removing the print cartridge to release pressure on the media.
4.
Close the rear door. (The clips automatically return to their original positions when the rear door is closed.)
5.
Open and close the top cover to clear the jam message.
If a jam message persists, there is still media in the printer. Look for media in other locations.
Clearing jams 149
Clearing jams from the optional duplexer
1.
Remove the duplexer from the rear of the printer.
2.
Look inside the printer duplex area and remove any media.
3.
Remove any media from the duplexer.
150 Chapter 7 Problem solving ENWW
4.
Reinstall the duplexer.
ENWW
NOTE To prevent further jams, make sure all tray covers are in place.
Solving repeated jams
If jams occur frequently, try the following actions:
● Check all the jam locations. A piece of media might be stuck somewhere in the printer.
● Check that media is correctly loaded in the trays, that the trays are correctly adjusted for the loaded media size, and that the trays are not overfilled.
● Check that all trays and paper-handling accessories are completely inserted into the printer. (If a tray is open during a print job, a jam might occur.)
● Check that all covers and doors are closed. (If a cover or door is open during a print job, a jam might occur.)
● Try printing to a different output bin.
● The sheets might be sticking together. Try bending the stack to separate each sheet. Do not fan the stack.
● If you are printing from tray 1, try feeding fewer sheets of media at a time.
● If you are printing small sizes (such as index cards), make sure that the media is oriented correctly in the tray.
● Turn over the media stack in the tray. Also, try rotating the stack 180°.
● Try rotating media to feed through the printer from a different orientation.
● Check the media quality. Do not use damaged or irregular media.
● Use only media that meets HP specifications. See
.
● Do not use media that has already been used in a printer or copier. Do not print on both sides of envelopes, transparencies, vellum, or labels.
● Do not use media with staples or media that has had the staple removed. Staples can damage the printer and can void warranty.
Clearing jams 151
● Make sure that the power supplied to the printer is steady and meets printer specifications. See
● Clean the printer. See
.
● Contact an HP-authorized service or support provider to perform routine printer maintenance.
See the support flyer that was included with the printer, or see
.
152 Chapter 7 Problem solving ENWW
Troubleshooting print-quality problems
This section helps you define print-quality problems and what to do to correct them. Often printquality problems can be handled easily by making sure that the printer is correctly maintained, using print media that meets HP specifications, or running a cleaning page.
Print-quality problems associated with media
Some print-quality problems arise from the use of inappropriate media.
● Use media that meets HP specifications. See
.
● The surface of the media is too smooth. Use media that meets HP specifications. See
.
● The moisture content is uneven, too high, or too low. Use media from a different source or from an unopened ream.
● Some areas of the media reject toner. Use media from a different source or from an unopened ream.
● The letterhead you are using is printed on rough media. Use a smoother, xerographic media. If this solves your problem, ask the supplier of your letterhead to use media that meets the
specifications for this printer. See Paper specifications .
● The media is excessively rough. Use a smoother, xerographic media.
●
The driver setting is incorrect. To change the media type setting, see Type and Size
.
● The media that you are using is too heavy for the media type setting that you selected, and the toner is not fusing to the media.
Print-quality problems associated with the environment
If the printer is operating in excessively humid or dry conditions, verify that the printing environment is within specifications. See the printer getting started guide for operating-environment specifications.
Print-quality problems associated with jams
Make sure that all sheets are cleared from the paper path. See Jam recovery
.
● If the printer recently jammed, print two to three pages to clean the printer.
● If the sheets do not pass through the fuser and cause image defects on subsequent documents, print three pages to clean the printer. If the problem persists, print and process a cleaning page.
See
Image defect examples
Use the examples in this image-defect table to determine which print-quality problem you are experiencing, and then see the corresponding reference pages to troubleshoot. These examples identify the most common print-quality problems. If you still have problems after trying the suggested remedies, contact HP Customer Support. (See
.)
ENWW Troubleshooting print-quality problems 153
See Light print (partial page)
See
See
A
A
A
A
A a a a a a
B
B
B
B
B b b b b b C c c c c
C
C
C
C c
See
See
Dear Mr. Abhjerhjk,
The dhjhfiuhu if teint hhkjhjnf j us a weue jd, fnk ksneh vnk kjdfkaakd ss hsjhnckkajhdhf kashfhnduujdn.
Pkshkkhklhlkhkhyufwe4yrh9jjflkln djd skshkshdcnksnjcnal aksnclnslskjlncsl nas lnslna, ncnsljsjscljckn nsnclknsllj hwlsdknls nwljs nlnscl nijhsn clsncij hn. Iosi fsjs jlkh andjna this is a hn. jns fir stie a djakjd ajjssk. Thsi ius vnvlu tyeh lch afted, and when hghj hgjhk jdj a dt sonnleh.
Suolklv jsdj hvjkrt ten sutc of jthjkfjkn vjdj hwjd, an olk d
.at fhjdjht ajshef. Sewlfl nv atug ahgjfjknvr kdkjdh sj hvjk sjskrplo book. Camegajd sand their djnln as orged tyehha as as hf hv of the tinhgh in the cescmdal vlala tojk. Ho sn shj shjkh a sjca kvkjn? No ahdkj ahhtuah ahavjnv hv vh aefve r
Tehreh ahkj vaknihidh was skjsaa a dhkjfn anj cjkhapsldnlj llhfoihrfhthej ahjkkjna oa h j a kah w asj kskjnk as sa fjkank cakajhjkn eanjsdn qa ejhc pjtpvjlnv4purlaxnwl. Ana l, and the askeina of ahthvnasm. Sayhvjan tjhhjhr ajn ve fh k v nja vkfkahjd a. Smakkljl a sehiah adheufh if you do klakc k w vka ah call lthe cjakha aa d a sd fijs.
Sincerely,
Mr. Scmehnjcj
AaBbCc
AaBbCc
AaBbCc
AaBbCc
AaBbCc
AaBbCc
See
See
See Curl or wave See Wrinkles or creases
A
A
A
A
A a a a a a
B
B
B
B
B b b b b b C c c c c
C
C
C
C c
See
See
.
See Random image repetition (dark)
See
Random image repetition (light)
154 Chapter 7 Problem solving ENWW
ENWW
NOTE These examples depict letter-size media that has passed through the printer shortedge-first.
Light print (partial page)
1.
Make sure that the print cartridge is fully installed.
2.
The toner level in the print cartridge might be low. Replace the print cartridge.
3.
The media might not meet HP specifications (for example, the media is too moist or too rough).
See
.
Light print (entire page)
1.
Make sure that the print cartridge is fully installed.
2.
Make sure that the ECONOMODE setting is turned off at the control panel and in the printer driver.
3.
Open the CONFIGURE DEVICE menu at the printer control panel. Open the PRINT QUALITY submenu and increase the TONER DENSITY
setting. See Print Quality submenu
.
4.
Try using a different type of media.
5.
The print cartridge might be almost empty. Replace the print cartridge.
Specks
Troubleshooting print-quality problems 155
Specks might appear on a page after a jam has been cleared.
1.
Print a few more pages to see if the problem corrects itself.
2.
Clean the inside of the printer and run a cleaning page to clean the fuser. (See
.)
3.
Try using a different type of media.
4.
Check the print cartridge for leaks. If the print cartridge is leaking, replace it.
Dropouts
1.
Make sure that the environmental specifications for the printer are being met. (See
.)
2.
If the media is rough, and the toner easily rubs off, open the CONFIGURE DEVICE menu at the printer control panel. Open the PRINT QUALITY submenu, select FUSER MODES , and then select the media type you are using. Change the setting to HIGH1 or HIGH2 , which helps the toner fuse more completely onto the media. (See
.)
3.
Try using a smoother media.
Lines
A a a a a
A
A
A
A a
B
B
B
B
B b b b b b
C c c c c
C
C
C
C c
1.
Print a few more pages to see if the problem corrects itself.
2.
Clean the inside of the printer and run a cleaning page to clean the fuser. (See
.)
3.
Replace the print cartridge.
156 Chapter 7 Problem solving ENWW
ENWW
Gray background
1.
Do not use media that has already been run through the printer.
2.
Try using a different type of media.
3.
Print a few more pages to see if the problem corrects itself.
4.
Turn over the stack in the tray. Also, try rotating the stack 180°.
5.
Open the CONFIGURE DEVICE menu at the printer control panel. On the PRINT QUALITY submenu, increase the TONER DENSITY
setting. See Print Quality submenu .
6.
Make sure that the environmental specifications for the printer are being met. (See
7.
Replace the print cartridge.
Toner smear
1.
Print a few more pages to see if the problem corrects itself.
2.
Try using a different type of media.
3.
Make sure that the environmental specifications for the printer are being met. (See
4.
Clean the inside of the printer and run a cleaning page to clean the fuser. (See
.)
5.
Replace the print cartridge.
Also see
Troubleshooting print-quality problems 157
Loose toner
Loose toner, in this context, is defined as toner that can be rubbed off the page.
1.
If media is heavy or rough, open the CONFIGURE DEVICE menu at the printer control panel.
On the PRINT QUALITY submenu, select FUSER MODES , and then select the media type you are using. Change the setting to HIGH1 or HIGH2 , which helps the toner fuse more completely onto the media. (See
Print Quality submenu .) You must also set the type of media for the tray
you are using. (See
2.
If you have observed a rougher texture on one side of your media, try printing on the smoother side.
3.
Make sure that the environmental specifications for the printer are being met. (See
.)
4.
Make sure that type and quality of the media you are using meet HP specifications. (See
Repeating defects
1.
Print a few more pages to see if the problem corrects itself.
2.
If the distance between defects is 44 mm (1.7 in), 58 mm (2.3 in), or 94 mm (3.7 in), the print cartridge might need to be replaced.
3.
Clean the inside of the printer and run a cleaning page to clean the fuser. (See
.)
158 Chapter 7 Problem solving ENWW
Repeating image
Dear Mr. Abhjerhjk,
The dhjhfiuhu if teint hhkjhjnf j us a weue jd, fnk ksneh vnk kjdfkaakd ss hsjhnckkajhdhf kashfhnduujdn.
Pkshkkhklhlkhkhyufwe4yrh9jjflkln djd skshkshdcnksnjcnal aksnclnslskjlncsl nas lnslna, ncnsljsjscljckn nsnclknsllj hwlsdknls nwljs nlnscl nijhsn clsncij hn. Iosi fsjs jlkh andjna this is a hn. jns fir stie a djakjd ajjssk. Thsi ius vnvlu tyeh lch afted, and when hghj hgjhk jdj a dt sonnleh.
Suolklv jsdj hvjkrt ten sutc of jthjkfjkn vjdj hwjd, an olk d
.at fhjdjht ajshef. Sewlfl nv atug ahgjfjknvr kdkjdh sj hvjk sjskrplo book. Camegajd sand their djnln as orged tyehha as as hf hv of the tinhgh in the cescmdal vlala tojk. Ho sn shj shjkh a sjca kvkjn? No ahdkj ahhtuah ahavjnv hv vh aefve r
Tehreh ahkj vaknihidh was skjsaa a dhkjfn anj cjkhapsldnlj llhfoihrfhthej ahjkkjna oa h j a kah w asj kskjnk as sa fjkank cakajhjkn eanjsdn qa ejhc pjtpvjlnv4purlaxnwl. Ana l, and the askeina of ahthvnasm. Sayhvjan tjhhjhr ajn ve fh k v nja vkfkahjd a. Smakkljl a sehiah adheufh if you do klakc k w vka ah call lthe cjakha aa d a sd fijs.
Sincerely,
Mr. Scmehnjcj
This type of defect might occur when using preprinted forms or a large quantity of narrow media.
1.
Print a few more pages to see if the problem corrects itself.
2.
Make sure that type and quality of the media you are using meet HP specifications. (See
.)
3.
If the distance between defects is 44 mm (1.7 in), 58 mm (2.3 in), or 94 mm (3.7 in), the print cartridge might need to be replaced.
Misformed characters
AaBbCc
AaBbCc
AaBbCc
AaBbCc
AaBbCc
AaBbCc
1.
Print a few more pages to see if the problem corrects itself.
2.
Make sure that the environmental specifications for the printer are being met. (See
Page skew
ENWW
1.
Print a few more pages to see if the problem corrects itself.
2.
Verify that no torn pieces of media are inside the printer.
3.
Make sure that media is loaded correctly and that all adjustments have been made. (See
Configuring trays .) Make sure that the guides in the tray are not too tight or too loose against
the media.
Troubleshooting print-quality problems 159
4.
Turn over the stack in the tray. Also, try rotating the stack 180°.
5.
Make sure that the type and quality of the media you are using meet HP specifications. (See
6.
Make sure that the environmental specifications for the printer are being met. (See
.)
Curl or wave
1.
Turn over the stack in the tray. Also, try rotating the stack 180°.
2.
Make sure that the type and quality of the media you are using meet HP specifications. (See
3.
Make sure that the environmental specifications for the printer are being met. (See
.)
4.
Try printing to a different output bin.
5.
If media is lightweight and smooth, open the CONFIGURE DEVICE menu at the printer control panel. On the PRINT QUALITY submenu, select FUSER MODES , and then select the media type you are using. Change the setting to LOW , which helps reduce the heat in the fusing
process. (See Print Quality submenu .) You must also set the type of media for the tray you are
using. (See Controlling print jobs .)
Wrinkles or creases
1.
Print a few more pages to see if the problem corrects itself.
2.
Make sure that the environmental specifications for the printer are being met. (See
.)
3.
Turn over the stack in the tray. Also, try rotating the stack 180°.
4.
Make sure that media is loaded correctly and all adjustments have been made. (See
160 Chapter 7 Problem solving ENWW
5.
Make sure that the type and quality of the media you are using meet HP specifications. (See
6.
If envelopes are creasing, try storing envelopes so that they lie flat.
If the above actions do not improve wrinkles or creases, change your fuser mode from NORMAL to
LOW1 .
1.
On the control panel, press Menu .
2.
Use to highlight CONFIGURE DEVICE , and then press .
3.
Use to highlight PRINT QUALITY , and then press .
4.
Use to highlight FUSER MODES , and then press .
5.
Use to highlight LOW1 , and then press .
Vertical white lines
ENWW
1.
Print a few more pages to see if the problem corrects itself.
2.
Make sure that the type and quality of the media you are using meet HP specifications. (See
3.
Replace the print cartridge.
Tire tracks
A
A
A
A
A a a a a a
B
B
B
B
B b b b b b C c c c c
C
C
C
C c
This defect typically occurs when the print cartridge has far exceeded its rated life. For example, if you are printing a very large quantity of pages with very little toner coverage.
1.
Replace the print cartridge.
2.
Reduce the number of pages that you print with very low toner coverage.
Troubleshooting print-quality problems 161
White spots on black
1.
Print a few more pages to see if the problem corrects itself.
2.
Make sure that the type and quality of the media you are using meet HP specifications. (See
3.
Make sure that the environmental specifications for the printer are being met. (See
.)
4.
Replace the print cartridge.
Scattered lines
1.
Make sure that the type and quality of the media you are using meet HP specifications. (See
2.
Make sure that the environmental specifications for the printer are being met. (See
.)
3.
Turn over the stack in the tray. Also, try rotating the stack 180°.
4.
Open the CONFIGURE DEVICE menu at the printer control panel. Open the PRINT QUALITY submenu and change the TONER DENSITY
setting. (See Print Quality submenu .)
5.
Open the CONFIGURE DEVICE menu at the printer control panel. On the PRINT QUALITY submenu, open OPTIMIZE and set LINE DETAIL=ON .
162 Chapter 7 Problem solving ENWW
Blurred print
1.
Make sure that the type and quality of the media you are using meet HP specifications. (See
2.
Make sure that the environmental specifications for the printer are being met. (See
3.
Turn over the stack in the tray. Also, try rotating the stack 180°.
4.
Do not use media that already has been run through the printer.
5.
Decrease the toner density. Open the CONFIGURE DEVICE menu at the printer control panel.
Open the PRINT QUALITY submenu and change the TONER DENSITY setting. (See
6.
Open the CONFIGURE DEVICE menu at the printer control panel. On the PRINT QUALITY submenu, open OPTIMIZE and set HIGH TRANSFER=ON . (See
.)
Random image repetition
ENWW
If an image that appears at the top of the page (in solid black) repeats further down the page (in a gray field), the toner might not have been completely erased from the last job. (The repeated image might be lighter or darker than the field it appears in.)
● Change the tone (darkness) of the field that the repeated image appears in.
● Change the order in which the images are printed. For example, have the lighter image at the top of the page, and the darker image farther down the page.
Troubleshooting print-quality problems 163
● From your software program, rotate the whole page 180° to print the lighter image first.
● If the defect occurs later in a print job, turn the printer off for 10 minutes, and then turn it on to restart the print job.
164 Chapter 7 Problem solving ENWW
Troubleshooting network printing problems
NOTE HP recommends that you use the printer CD to install and set up the printer on a network.
● Print a configuration page (see
Using printer information pages ). If an HP Jetdirect print server
is installed, printing a configuration page also prints a second page that shows the network settings and status.
● See the HP Jetdirect Embedded Print Server Administrator's Guide on the printer CD for help and for more information about the Jetdirect configuration page. To open the guide, run the CD, click Printer Documentation , click HP Jetdirect Guide , and then click Troubleshooting the
HP Jetdirect Print Server .
● Try printing the job from another computer.
● To verify that a printer works with a computer, use a parallel or USB cable to connect it directly to a computer. You will have to reinstall the printing software. Print a document from a program that has printed correctly in the past. If this works, a problem with the network might exist.
● Contact your network administrator for assistance.
ENWW Troubleshooting network printing problems 165
Troubleshooting common Windows problems
Error message:
"Error Writing to LPT x " in Windows 9 x .
Cause
Media is not loaded.
The cable is defective or loose.
The printer is plugged into a power strip and is not receiving enough power.
The input/output setting is incorrect.
Solution
Make sure that paper or other print media is loaded in the trays.
Make sure that the cables are connected correctly, the printer is on, and the Ready light is on.
Unplug the power cord from the power strip and plug it into another electrical outlet.
Click Start , click Settings , and then click Printers . Rightclick the HP LaserJet 5200 printer driver and select
Properties . Click Details and then click Port Settings . Click to clear the check mark from the Check Port State before
Printing box. Click OK . Click Spool Setting and then click
Print Directly to Printer . Click OK .
Error message:
"General Protection FaultException OE"
"Spool32"
"Illegal Operation"
Cause Solution
Close all software programs, restart Windows, and try again.
Select a different printer driver. If the HP LaserJet 5200
PCL 6 driver is selected, switch to a PCL 5e or PS printer driver. You can usually do this from a software program.
Delete all temp files from the Temp subdirectory. You can determine the name of the directory by editing the
AUTOEXEC.BAT file and looking for the statement "Set
Temp =". The name after this statement is the temp directory. It is usually C:\TEMP by default, but can be redefined.
See the Microsoft Windows documentation that came with your computer for more information about Windows error messages.
166 Chapter 7 Problem solving ENWW
Troubleshooting common Macintosh problems
In addition to the problems that are listed in
Solving general printing problems
, this section lists problems that can occur when using a Mac computer.
NOTE Setup for USB and IP printing is performed through the Desktop Printer Utility. The printer will not appear in the Chooser.
The printer driver is not listed in Print Center.
Cause
The printer software might not have been installed or was installed incorrectly.
The Postscript Printer Description (PPD) file is corrupt.
Solution
Make sure that the HP LaserJet 5200 PPD is in the following hard drive folder:
Library/Printers/PPDs/Contents/
Resources/<lang>.lproj
, where “<lang>” represents the two-letter language code for the language that you are using. If necessary, reinstall the software. See the getting started guide for instructions.
Delete the PPD file from the following hard drive folder:
Library/Printers/PPDs/Contents/Resources/
<lang>.lproj
, where “<lang>” represents the two-letter language code for the language that you are using. Reinstall the software. See the getting started guide for instructions.
The printer name, IP address, or Rendezvous host name does not appear in the printer list box in the print center.
Cause Solution
The printer might not be ready.
The wrong connection type might be selected.
The wrong printer name, IP address, or Rendezvous host name is being used.
The interface cable might be defective or of poor quality.
Make sure that the cables are connected correctly, the printer is on, and the ready light is on. If you are connecting through a USB or Ethernet hub, try connecting directly to the computer or use a different port.
Make sure that USB, IP Printing, or Rendezvous is selected, depending on the type of connection that exists between the printer and the computer.
Check the printer name, IP address, or Rendezvous host
name by printing a configuration page See Using printer information pages
. Verify that the name, IP address, or
Rendezvous host name on the configuration page matches the printer name, IP address, or Rendezvous host name in the Print Center.
Replace the interface cable. Make sure to use a high-quality cable.
The printer driver does not automatically set up your selected printer in Print Center.
Cause Solution
The printer might not be ready.
Make sure that the cables are connected correctly, the printer is on, and the ready light is on. If you are connecting through a USB or Ethernet hub, try connecting directly to the computer or use a different port.
ENWW Troubleshooting common Macintosh problems 167
The printer driver does not automatically set up your selected printer in Print Center.
Cause
The printer software might not have been installed or was installed incorrectly.
The Postscript Printer Description (PPD) file is corrupt.
The printer might not be ready.
The interface cable might be defective or of poor quality.
Solution
Make sure that the HP LaserJet 5200 PPD is in the following hard drive folder:
Library/Printers/PPDs/Contents/
Resources/<lang>.lproj
, where “<lang>” represents the two-letter language code for the language that you are using. If necessary, reinstall the software. See the getting started guide for instructions.
Delete the PPD file from the following hard drive folder:
Library/Printers/PPDs/Contents/Resources/
<lang>.lproj
, where “<lang>” represents the two-letter language code for the language that you are using. Reinstall the software. See the getting started guide for instructions.
Make sure that the cables are connected correctly, the printer is on, and the ready light is on. If you are connecting through a USB or Ethernet hub, try connecting directly to the computer or use a different port.
Replace the interface cable. Make sure to use a high-quality cable.
A print job was not sent to the printer that you wanted.
Cause Solution
The print queue might be stopped.
Restart the print queue. Open print monitor and select
Start Jobs .
The wrong printer name or IP address is being used.
Another printer with the same or similar name, IP address, or Rendezvous host name might have received your print job.
Check the printer name, IP address, or Rendezvous host
name by printing a configuration page See Using printer information pages
. Verify that the name, IP address, or
Rendezvous host name on the configuration page matches the printer name, IP address, or Rendezvous host name in the Print Center.
An encapsulated PostScript (EPS) file does not print with the correct fonts.
Cause
This problem occurs with some programs.
Solution
● Try downloading the fonts that are contained in the
EPS file to the printer before printing.
● Send the file in ASCII format instead of binary encoding.
You are unable to print from a third-party USB card.
Cause
This error occurs when the software for USB printers is not installed.
Solution
When adding a third-party USB card, you might need the
Apple USB Adapter Card Support software. The most current version of this software is available from the Apple
Web site.
168 Chapter 7 Problem solving ENWW
When connected with a USB cable, the printer does not appear in the Macintosh Print Center after the driver is selected.
Cause Solution
This problem is caused by either a software or a hardware component.
Software troubleshooting
● Check that your Macintosh supports USB.
● Verify that your Macintosh operating system is Mac
OS X V10.1 or later.
● Ensure that your Macintosh has the appropriate USB software from Apple.
Hardware troubleshooting
● Check that the printer is turned on.
● Verify that the USB cable is connected correctly.
● Check that you are using the appropriate high-speed
USB cable.
● Ensure that you do not have too many USB devices drawing power from the chain. Disconnect all of the devices from the chain, and connect the cable directly to the USB port on the host computer.
● Check to see if more than two nonpowered USB hubs are connected in a row on the chain. Disconnect all of the devices from the chain and connect the cable directly to the USB port on the host computer.
NOTE The iMac keyboard is a nonpowered
USB hub.
Troubleshooting Linux problems
For information about Linux problem solving, go to the HP Linux support Web site: hp.sourceforge.net/ .
ENWW Troubleshooting Linux problems 169
Troubleshooting common PostScript problems
The following situations are specific to the PostScript (PS) language and might occur when several printer languages are being used. Check the control-panel display for messages that might help resolve problems.
NOTE To receive a printed or screen message when PS errors occur, open the Print
Options dialog box and click the selection next to the PS Errors section that you want.
General problems
The job prints in Courier (the printer default typeface) instead of the typeface that you requested.
Cause Solution
The requested typeface is not downloaded.
Download the font that you want and send the print job again. Verify the type and location of the font. Download the font to the printer if applicable. Check the software documentation for more information.
A legal page prints with clipped margins.
Cause
The print job was too complex.
Solution
You might need to print your job at 600 dpi, reduce the complexity of the page, or install more memory.
A PS error page prints.
Cause
The print job might not be PS.
Solution
Make sure that the print job is a PS job. Check to see whether the software program expected a setup or PS header file to be sent to the printer.
170 Chapter 7 Problem solving ENWW
A Supplies and accessories
This section provides information about ordering parts, supplies, and accessories. Use only parts and accessories that are specifically designed for this printer.
●
Ordering parts, accessories, and supplies
●
ENWW 171
Ordering parts, accessories, and supplies
Several methods are available for ordering parts, supplies, and accessories:
Ordering directly from HP
You can obtain the following items directly from HP:
● Replacement parts To order replacement parts in the U.S. see http://www.hp.com/go/hpparts/ .
Outside the United States, order parts by contacting your local authorized HP service center.
● Supplies and accessories To order supplies in the U.S., see http://www.hp.com/go/ljsupplies .
To order supplies worldwide, see http://www.hp.com/ghp/buyonline.html
. To order accessories, see www.hp.com/support/lj5200 .
Ordering through service or support providers
To order a part or accessory, contact an HP-authorized service or support provider. (See
Ordering directly through the embedded Web server (for printers that are connected to a network)
Use the following steps to order printing supplies directly through the embedded Web server. (See
Using the embedded Web server for an explanation of this feature.)
To order directly through the embedded Web server (for printers that are connected to a network)
1.
In the Web browser on the computer, type the IP address for the printer. The printer status window appears.
2.
Select the Setting tab at the top of the window.
3.
If asked to provide a password, type the password.
4.
On the left side of the Device Configuration window, double-click Order Supplies . This provides a URL from which to purchase consumables. Supplies information with part numbers and printer information is provided.
5.
Select the part numbers that you want to order and follow the instructions on the screen.
Ordering directly through the HP Easy Printer Care software (for printers that are directly connected to a computer)
Use the HP Easy Printer Care software to order supplies and accessories directly from the computer.
Click Supplies Ordering , and then click Shop Online for Supplies .
172 Appendix A Supplies and accessories ENWW
Part numbers
The following list of accessories was current at the time of printing. Ordering information and availability of the accessories might change during the life of the printer.
Paper-handling accessories
Item
Optional 500-sheet tray and feeder unit
(tray 3)
Optional duplexer
Description Part number
Optional tray to increase paper capacity. Holds Letter, A4, Legal, A5,
B5 (JIS), Executive, and 8.5 x 13 paper sizes.
Q7548A
Note: This tray is included with the
HP LaserJet 5200dtn printer.
Provides automatic printing on both sides of the paper.
Q7549A
Print cartridge
Item
HP LaserJet print cartridge
Description
12,000-page cartridge
Part number
Q7516A
Memory
Item
100-pin 133MHz DDR DIMM
Boosts the ability of the printer to handle large or complex print jobs.
Description
32 MB
48 MB
64 MB
128 MB
256 MB
512 MB
Part number
Q7713A
Q7714A
Q7715A
Q7718A
Q7719A
Q7720A
Cables and interfaces
Item
Enhanced I/O (EIO) cards
HP Jetdirect print server multi-protocol
EIO network cards:
Description Part number
HP Jetdirect 620n Fast Ethernet
(10/100Base-TX) print server
HP Jetdirect 680n 802.11b wireless internal print server
HP Jetdirect Connectivity card for USB, serial, and LocalTalk connections
J7934A
J6058A
J4135A
ENWW Part numbers 173
Item
Parallel cables
USB cable
Description
2-meter IEEE 1284-B cable
3-meter IEEE 1284-B cable
2-meter A to B cable
Part number
C2950A
C2951A
C6518A
Print media
For more information about media supplies, go to http://www.hp.com/go/ljsupplies .
Item Description Part number
HP Soft Gloss laser paper
For use with HP LaserJet printers. This is coated paper, good for business documents with high impact, such as brochures, sales material, and documents with graphics and photographic images.
Letter (220 x 280 mm), 50 sheets/box
A4 (210 x 297 mm), 50 sheets/box
C4179A/Asia-Pacific countries/regions
C4179B/Asia-Pacific countries/regions and Europe
Specifications: 32 lb (120 g/m 2 ).
HP LaserJet tough paper
For use with HP LaserJet printers. This satin-finish paper is waterproof and tear-proof, yet doesn't compromise on print quality or performance. Use it for signs, maps, menus, and other business applications.
HP Premium Choice LaserJet paper
HP's brightest LaserJet paper. Expect spectacular color and crisp black from this paper that is extra smooth and brilliantly white. This is ideal for presentations, business plans, external correspondence and other high-value documents
Specifications: 98 bright, 32 lb. (75 g/ m 2 ).
Letter (8.5 x 11 in), 50 sheets to a carton Q1298A/North America
A4 (210 x 297 mm), 50 sheets to a carton
Q1298B/Asia-Pacific countries/regions and Europe
Letter (8.5 x 11 in), 500 sheets/ream,
10-ream carton
A4 (210 x 297 mm), 5-ream carton
HPU1132/North America
Letter (8.5 x 11 in), 250 sheets/ream, 6ream carton
HPU1732 North America
Q2397A/Asia-Pacific countries/regions
CHP412/Europe A4 (210 x 297 mm), 250 sheet/ream, 5ream carton
A4 (210 x 297 mm), 500 sheet/ream, 5ream carton
CHP410/Europe
CHP413/Europe A4 (210 x 297 mm), 160 g/m 2 ,
500 sheet/ream, 5-ream carton
HP LaserJet paper
For use with HP LaserJet printers. This is good for letterhead, high-value memos, legal documents, direct mail, and correspondence.
Letter (8.5 x 11 in), 500 sheets/ream,
10-ream carton
Legal (8.5 x 14 in), 500 sheets/ream,
10-ream carton
Specifications: 96 bright, 24 lb (90 g/m 2 ).
Letter (220 x 280 mm), 500 sheets/ ream, 5-ream carton
A4 (210 x 297 mm), 500 sheets/ream,
5-ream carton
A4 (210 x 297 mm), 500 sheets/ream
HPJ1124/North America
HPJ1424/North America
Q2398A/Asia-Pacific countries/regions
Q2400A/Asia-Pacific countries/regions
CHP310/Europe
174 Appendix A Supplies and accessories ENWW
ENWW
Item Description Part number
HP Printing paper
For use with HP LaserJet and inkjet printers. This has been created especially for small and home offices. It is heavier and brighter than copier paper.
Specifications: 92 bright, 22 lb.
Letter (8.5 x 11 in), 500 sheets/ream,
10-ream carton
HPP1122/North America and Mexico
Letter (8.5 x 11 in), 500 sheets/ream, 3ream carton
HPP113R/North America
CHP210/Europe A4 (210 x 297 mm), 500 sheets/ream,
5-ream carton
A4 (210 x 297 mm), 300 sheets/ream,
5-ream carton
CHP213/Europe
HP Multipurpose paper
For use with all office equipment-laser and inkjet printers, copiers, and fax machines. This has been created for businesses that want one paper for all their office needs. It is brighter and smoother than other office papers.
Letter (8.5 x 11 in), 500 sheets/ream,
10-ream carton
Letter (8.5 x 11 in), 500 sheets/ream, 5ream carton
Letter (8.5 x 11 in), 250 sheets/ream,
12-ream carton
Specifications: 90 bright, 20 lb (75 g/m 2 ).
Letter (8.5 x 11 in), 3-hole, 500 sheets/ ream, 10-ream carton
HPM1120/North America
HPM115R/North America
HP25011/North America
HPM113H/North America
HPM1420/North America
Legal (8.5 x 14 in), 500 sheets/ream,
10-ream carton
HP Office paper
For use with all office equipment-laser and inkjet printers, copiers, and fax machines. This is good for high-volume printing.
Letter (8.5 x 11 in), 500 sheets/ream,
10-ream carton
Letter (8.5 x 11 in), 3-hole, 500 sheets/ ream, 10-ream carton
Specifications: 84 bright, 20 lb (75 g/m 2 ).
Legal (8.5 x 14 in), 500 sheets/ream,
10-ream carton
Letter (8.5 x 11 in), Quick Pack; 2,500sheet carton
Letter (8.5 x 11 in), Quick Pack 3-hole;
2,500-sheet carton
HPC8511/North America and Mexico
HPC3HP/North America
HPC8514/North America
HP2500S/North America and Mexico
HP2500P/North America
Letter (220 x 280 mm), 500 sheets/ ream, 5-ream carton
A4 (210 x 297 mm), 500 sheets/ream,
5-ream carton
A4 (210 x 297 mm), 500 sheets/ream,
5-ream carton
A4 (210 x 297 mm), Quick Pack;
2500 sheets/ream, 5-ream carton
HP Office recycled paper Letter (8.5 x 11 in), 500 sheets/ream,
10-ream carton
For use with all office equipment-laser and inkjet printers, copiers, and fax machines. This is good for high-volume printing.
Letter (8.5 x 11 in), 3-hole, 500 sheets/ ream, 10-ream carton
Satisfies U.S. Executive Order 13101 for environmentally preferable products.
Legal (8.5 x 14 in), 500 sheets/ream,
10-ream carton
Q2408A/Asia-Pacific countries/regions
Q2407A/Asia-Pacific countries/regions
CHP110/Europe
CHP113/Europe
HPE1120/North America
HPE113H/North America
HPE1420/North America
Part numbers 175
Item
Specifications: 84 bright, 20 lb, 30% post-consumer content.
HP LaserJet transparencies
For use only with HP LaserJet monochrome printers. For crisp, sharp text and graphics, rely on the only transparencies specifically designed and tested to work with monochrome
HP LaserJet printers.
Specifications: 4.3-mil thickness.
Description Part number
Letter (8.5 x 11 in), 50 sheets to a carton 92296T/North America, Asia-Pacific countries/regions, and Europe
A4 (210 x 297 mm), 50 sheets to a carton
922296U/Asia-Pacific countries/regions and Europe
176 Appendix A Supplies and accessories ENWW
B Service and support
Hewlett-Packard limited warranty statement
HP PRODUCT
HP LaserJet 5200, 5200n, 5200tn, and 5200dtn printers
DURATION OF LIMITED WARRANTY
One-year limited warranty
HP warrants to you, the end-user customer, that HP hardware and accessories will be free from defects in materials and workmanship after the date of purchase, for the period specified above. If HP receives notice of such defects during the warranty period, HP will, at its option, either repair or replace products which prove to be defective. Replacement products may be either new or equivalent in performance to new.
HP warrants to you that HP software will not fail to execute its programming instructions after the date of purchase, for the period specified above, due to defects in material and workmanship when properly installed and used. If HP receives notice of such defects during the warranty period, HP will replace software which does not execute its programming instructions due to such defects.
HP does not warrant that the operation of HP products will be uninterrupted or error free. If HP is unable, within a reasonable time, to repair or replace any product to a condition as warranted, you will be entitled to a refund of the purchase price upon prompt return of the product.
HP products may contain remanufactured parts equivalent to new in performance or may have been subject to incidental use.
Warranty does not apply to defects resulting from (a) improper or inadequate maintenance or calibration, (b) software, interfacing, parts or supplies not supplied by HP, (c) unauthorized modification or misuse, (d) operation outside of the published environmental specifications for the product, or (e) improper site preparation or maintenance.
TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTIES ARE EXCLUSIVE AND NO
OTHER WARRANTY OR CONDITION, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED AND
HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY,
SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE. Some countries/regions, states or provinces do not allow limitations on the duration of an implied warranty, so the above limitation or exclusion might not apply to you. This warranty gives you specific legal rights and you might also have other rights that vary from country/region to country/region, state to state, or province to province. HP's limited warranty is valid in any country/region or locality where HP has a support presence for this product and where HP has marketed this product. The level of warranty service you receive may vary according to local standards. HP will not alter form, fit or function of the product to make it operate in a country/region for which it was never intended to function for legal or regulatory reasons.
TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES IN THIS WARRANTY STATEMENT ARE
YOUR SOLE AND EXCLUSIVE REMEDIES. EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL HP OR
ITS SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT, SPECIAL, INCIDENTAL,
ENWW Hewlett-Packard limited warranty statement 177
CONSEQUENTIAL (INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE, WHETHER BASED IN
CONTRACT, TORT, OR OTHERWISE. Some countries/regions, states or provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY
PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY
STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.
Print cartridge, transfer unit, and fuser limited warranty statement
This HP product is warranted to be free from defects in materials and workmanship.
This warranty does not apply to products that (a) have been refilled, refurbished, remanufactured or tampered with in any way, (b) experience problems resulting from misuse, improper storage, or operation outside of the published environmental specifications for the printer product or (c) exhibit wear from ordinary use.
To obtain warranty service, please return the product to place of purchase (with a written description of the problem and print samples) or contact HP customer support. At HP's option, HP will either replace products that prove to be defective or refund your purchase price.
TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTY IS EXCLUSIVE AND NO
OTHER WARRANTY OR CONDITION, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR
IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF
MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE.
TO THE EXTENT ALLOWED BY LOCAL LAW, IN NO EVENT WILL HP OR ITS SUPPLIERS BE
LIABLE FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT
OR DATA), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE.
THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT
LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION
TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT
TO YOU.
178 Appendix B Service and support ENWW
HP maintenance agreements
HP has several types of maintenance agreements that meet a wide range of support needs.
Maintenance agreements are not part of the standard warranty. Support services may vary by area.
Check with your local HP dealer to determine the services available to you.
On-site service agreements
To provide you with the level of support best suited to your needs, HP has on-site service agreements with a selection of response times.
Next-day on-site service
This agreement provides support by the next working day following a service request. Extended coverage hours and extended travel beyond HP’s designated service zones are available on most onsite agreements (for additional charges).
Weekly (volume) on-site service
This agreement provides scheduled weekly on-site visits for organizations with many HP products.
This agreement is designated for sites using 25 or more workstation products, including printers, plotters, computers, and disk drives.
Repacking the printer
If HP Customer Care determines that your printer needs to be returned to HP for repair, follow the steps below to repack the printer before shipping it.
CAUTION Shipping damage as a result of inadequate packing is the customer’s responsibility.
To repack the printer
1.
Remove and retain any DIMMs or CompactFlash cards that you have purchased and installed in the printer. Do not remove the DIMM that came with the printer.
CAUTION Static electricity can damage DIMMs. When handling DIMMs, either wear an antistatic wrist strap, or frequently touch the surface of the DIMM antistatic package and then touch bare metal on the printer. To remove the DIMMs, see
2.
Remove and retain the print cartridge.
CAUTION It is extremely important to remove the print cartridge before shipping the printer. A print cartridge that remains in the printer during shipping will leak and entirely cover the printer engine and other parts with toner.
To prevent damage to the print cartridge, avoid touching the roller on it, and store the print cartridge in its original packing material or so that it is not exposed to light.
3.
Remove and retain the power cable, interface cable, and optional accessories.
ENWW HP maintenance agreements 179
4.
If possible, include print samples and 50 to 100 sheets of paper or other print media that did not print correctly.
5.
In the U.S., call HP Customer Care to request new packing material. In other areas, use the original packing material, if possible. Hewlett-Packard recommends insuring the equipment for shipment.
Extended warranty
HP SupportPack provides coverage for the HP hardware product and all HP-supplied internal components. The hardware maintenance covers a 1- to 3-year period from date of the HP product purchase. The customer must purchase HP SupportPack within the stated factory warranty. For more information, contact the HP Customer Care Service and Support group.
180 Appendix B Service and support ENWW
C Specifications
●
●
●
●
●
ENWW 181
Physical specifications
Table C-1 Printer dimensions
Printer model
HP LaserJet 5200 and 5200n
HP LaserJet 5200tn and 5200dtn
1
Optional 500-sheet feeder
Without print cartridge
Height
275 mm (10.8 in)
404 mm (15.9 in)
Depth
535 mm (21 in)
535 mm (21 in)
130 mm (5.1 in) 535 mm (21 in)
Width Weight
490 mm (19.3 in) 20.2 kg (44.5 lb)
490 mm (19.3 in) 5200tn: 30.2 kg
(66.5 lb)
5200dtn: 33.1 kg
(73 lb)
490 mm (19.3 in) 9 kg (20 lb)
Table C-2 Printer dimensions with all doors and trays fully opened
Printer model
HP LaserJet 5200 and 5200n
HP LaserJet 5200tn and 5200dtn
Height
275 mm (10.8 in)
404 mm (15.9 in)
Depth
980 mm (38.6 in)
1090 mm (42.9 in)
Width
490 mm (19.3 in)
490 mm (19.3 in)
Electrical specifications
WARNING!
Power requirements are based on the country/region where the printer is sold.
Do not convert operating voltages. This can damage the printer and void the product warranty.
Table C-3 Power requirements
Specification
Power requirements
Rated short-term current
110-volt models
110 to 127 volts (± 10%)
50/60 Hz (± 2 Hz)
10.0 Amps
220-volt models
220 to 240 volts (± 10%)
50/60 Hz (± 2 Hz)
5.0 Amps
Table C-4 Power consumption (average, in watts)
Printer model
HP LaserJet 5200
HP LaserJet 5200n
HP LaserJet 5200tn
Printing
625 W
625 W
625 W
11 W
11 W
11 W
Sleep
8.5 W
8.5 W
8.5 W
Off
0.4 W
0.4 W
0.4 W
182 Appendix C Specifications ENWW
Table C-4 Power consumption (average, in watts) (continued)
Printer model Printing
Ready
3
4
1
2
5
6
HP LaserJet 5200dtn 625 W
11 W
Values subject to change. See www.hp.com/support/lj5200 for current information.
Power numbers are the highest values measured using all standard voltages.
Default time from Ready mode to Sleep = 30 minutes.
Heat dissipation in Ready mode = 37.5 BTU/hour.
Recovery time from Sleep to start of printing = less than 8.5 seconds.
Print speed is 35 ppm.
Sleep
8.5 W
Acoustic emissions
Table C-5 Sound power and pressure level
,
Sound power level Declared per ISO 9296
Printing
Ready
Sound pressure level
L
WAd
= 6.6 Bels (A) [66 dB(A)]
Essentially Inaudible
Declared per ISO 9296
Printing
L pAm
=52 dB (A)
1
2
3
Ready Essentially Inaudible
Values subject to change. See www.hp.com/support/lj5200 for current information.
Configuration tested: base printer, simplex printing with A4 paper size.
Print speed is 35 ppm.
Operating environment
Table C-6 Necessary conditions
Environmental condition Printing
Temperature (printer and print cartridge) 15° to 32.5°C (59° to 89°F)
Relative humidity 10% to 80%
Storage/standby
-20° to 40°C (-4° to 104°F)
10% to 90%
Off
0.4 W
ENWW Acoustic emissions 183
Paper specifications
For complete paper specifications for all HP LaserJet printers, see the HP LaserJet printer family print media guide (available at http://www.hp.com/support/ljpaperguide ).
Category
Acid content
Caliper
Curl in ream
Cut edge conditions
Fusing compatibility
Grain
Moisture content
Smoothness
Specifications
5.5 pH to 8.0 pH
0.094 to 0.18 mm (3.0 to 7.0 mils)
Flat within 5 mm (0.02 in)
Cut with sharp blades with no visible fray.
Must not scorch, melt, offset, or release hazardous emissions when heated to 200°
C (392°F) for 0.1 second.
Long grain
4% to 6% by weight
100 to 250 Sheffield
Envelopes
Envelope construction is critical. Envelope fold lines can vary considerably, not only between manufacturers, but also within a box from the same manufacturer. Successful printing on envelopes depends upon the quality of the envelopes. When selecting envelopes, consider the following components:
● Weight : The weight of the envelope paper should not exceed 105 g/m 2 (28 lb) or jamming might occur.
● Construction : Prior to printing, envelopes should lie flat with less than 6 mm (0.25 in) curl, and should not contain air.
● Condition : Envelopes should not be wrinkled, nicked, or otherwise damaged.
● Temperature : You should use envelopes that are compatible with the heat and pressure of the printer.
● Size : You should use only envelopes within the following size ranges.
● Minimum : 76 x 127 mm (3 x 5 in)
● Maximum : 216 x 356 mm (8.5 x 14 in)
NOTE Use only tray 1 to print envelopes. You might experience some jams when using any media with a length less than 178 mm (7 in). This might be caused by paper that has been affected by environmental conditions. For optimum performance, make sure you are storing and handling the paper correctly (see
Printing and paper storage environment ). Choose
envelopes in the printer driver (see
).
184 Appendix C Specifications ENWW
Envelopes with double side seams
Double side-seam construction has vertical seams at both ends of the envelope rather than diagonal seams. This style might be more likely to wrinkle. Be sure the seam extends all the way to the corner of the envelope as illustrated below.
ENWW
1
2
1
2
Acceptable envelope construction
Unacceptable envelope construction
Envelopes with adhesive strips or flaps
Envelopes with a peel-off adhesive strip or with more than one flap that folds over to seal must use adhesives compatible with the heat and pressure in the printer. The extra flaps and strips might cause wrinkling, creasing, or even jams and might even damage the fuser.
Envelope margins
The following gives typical address margins for a commercial #10 or DL envelope.
Type of address
Return address
Delivery address
Top margin
15 mm (0.6 in)
51 mm (2 in)
Left margin
15 mm (0.6 in)
89 mm (3.5 in)
NOTE For the best print quality, position margins no closer than 15 mm (0.6 in) from the edges of the envelope. Avoid printing over the area where the envelope seams meet.
Envelope storage
Proper storage of envelopes helps contribute to print quality. Envelopes should be stored flat. If air is trapped in an envelope, creating an air bubble, then the envelope might wrinkle during printing.
For more information, see
.
Paper specifications 185
Labels
CAUTION To avoid damaging the printer, use only labels recommended for laser printers.
To prevent serious jams, always use tray 1 to print labels and always use the rear output bin.
Never print on the same sheet of labels more than once or print on a partial sheet of labels.
Label construction
When selecting labels, consider the quality of each component:
● Adhesives: The adhesive material should be stable at 200°C (392°F), which is the printer fusing temperature.
● Arrangement: Only use labels with no exposed backing between them. Labels can peel off sheets with spaces between the labels, causing serious jams.
● Curl: Prior to printing, labels must lie flat with no more than 13 mm (0.5 in) of curl in any direction.
● Condition: Do not use labels with wrinkles, bubbles, or other indications of separation.
For more information, see Printing on labels .
NOTE Choose labels in the printer driver (see
Transparencies
Transparencies used in the printer must be able to withstand 200°C (392°F), which is the printer fusing temperature.
CAUTION To avoid damaging the printer, use only transparencies recommended for use in
For more information, see Printing on transparencies
.
NOTE Choose transparencies in the printer driver (see
186 Appendix C Specifications ENWW
D Regulatory information
This section contains the following regulatory information:
●
●
Environmental product stewardship program
●
●
ENWW 187
FCC regulations
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy. If this equipment is not installed and used in accordance with the instructions, it may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
● Reorient or relocate the receiving antenna.
● Increase separation between equipment and receiver.
● Connect equipment to an outlet on a circuit different from that to which the receiver is located.
● Consult your dealer or an experienced radio/TV technician.
NOTE Any changes or modifications to the printer that are not expressly approved by HP could void the user’s authority to operate this equipment.
Use of a shielded interface cable is required to comply with the Class B limits of Part 15 of
FCC rules.
188 Appendix D Regulatory information ENWW
Environmental product stewardship program
Protecting the environment
Hewlett-Packard Company is committed to providing quality products in an environmentally sound manner. This product has been designed with several attributes to minimize impacts on our environment.
Ozone production
This product generates no appreciable ozone gas (O
3
).
Power consumption
Power usage drops significantly while in Sleep mode, which saves natural resources and saves money without affecting the high performance of this product. This product qualifies for ENERGY
STAR® (Version 3.0), which is a voluntary program to encourage the development of energy-efficient office products.
ENWW
ENERGY STAR® and the ENERGY STAR mark are U.S. registered marks. As an ENERGY STAR partner, Hewlett-Packard Company has determined that this product meets ENERGY STAR
Guidelines for energy efficiency. For more information, see www.energystar.gov/ .
Toner consumption
Economode uses significantly less toner, which might extend the life of the print cartridge.
Paper use
This product’s optional automatic duplex feature and N-up printing (multiple pages printed on one page) capability can reduce paper usage and the resulting demands on natural resources.
Plastics
Plastic parts over 25 grams are marked according to international standards that enhance the ability to identify plastics for recycling purposes at the end of the product’s life.
HP LaserJet printing supplies
It’s easy to return and recycle your empty HP LaserJet print cartridges—free of charge—with
HP Planet Partners. HP is committed to providing inventive, high-quality products and services that are environmentally sound, from product design and manufacturing to distribution, operation and recycling processes. We ensure your returned HP LaserJet print cartridges are recycled properly, processing them to recover valuable plastics and metals for new products and diverting millions of tons of waste from landfills. Since this cartridge is being recycled and used in new materials, it will
Environmental product stewardship program 189
not be returned to you. Your empty HP LaserJet print cartridges are recycled responsibly when you participate in the HP Planet Partners program. Thank you for being environmentally responsible!
In many countries/regions, this product’s printing supplies (for example, print cartridges) can be returned to HP through the HP Printing Supplies Returns and Recycling Program. An easy-to-use and free take back program is available in more than 35 countries/regions. Multilingual program information and instructions are included in every new HP LaserJet print cartridge and supplies package.
HP printing supplies returns and recycling program information
Since 1992, HP has offered HP LaserJet supplies return and recycling free of charge. In 2004,
HP Planet Partners for LaserJet Supplies was available in 85% of the world market where
HP LaserJet supplies are sold. Postage-paid and pre-addressed labels are included within the instruction guide in most HP LaserJet print cartridge boxes. Labels and bulk boxes are also available through the Web site: www.hp.com/recycle .
Use the label to return empty, original HP LaserJet print cartridges only. Please do not use this label for non-HP cartridges, refilled or remanufactured cartridges, or warranty returns. Printing supplies or other objects inadvertently sent to the HP Planet Partners program cannot be returned.
More than 10 million HP LaserJet print cartridges were recycled globally in 2004 through the
HP Planet Partners supplies recycling program. This record number represents 26 million pounds of print cartridge materials diverted from landfills. Worldwide, in 2004, HP recycled an average of 59% of the print cartridge by weight consisting primarily of plastic and metals. Plastics and metals are used to make new products such as HP products, plastic trays, and spools. The remaining materials are disposed of in an environmentally responsible manner.
● U.S. returns.
For a more environmentally responsible return of used cartridges and supplies,
HP encourages the use of bulk returns. Simply bundle two or more cartridges together and use the single, pre-paid, pre-addressed UPS label that is supplied in the package. For more information in the U.S., call 1-800-340-2445 or visit the HP Web site at www.hp.com/recycle .
● Non-U.S. returns.
Non-U.S. customers should visit the www.hp.com/recycle Web site for further information regarding availability of the HP Supplies Returns and Recycling Program.
Paper
This product is capable of using recycled papers when the paper meets the guidelines outlined in the
HP LaserJet Printer Family Print Media Specification Guide . This product is suitable for the use of recycled paper according to EN12281:2002.
Material restrictions
This HP product does not contain added mercury.
This HP product contains a battery that might require special handling at end-of-life. The batteries contained in or supplied by Hewlett-Packard for this product include the following:
HP LaserJet 5200 printer
Type
Weight
Carbon monofluoride lithium battery BR1632
(1.5 g)
190 Appendix D Regulatory information ENWW
HP LaserJet 5200 printer
Location
User-removable
On formatter board
No
ENWW
For recycling information, you can go to www.hp.com/recycle , or contact your local authorities or the
Electronics Industries Alliance: www.eiae.org
.
Disposal of waste equipment by users in private households in the
European Union
This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste. Instead, it is your responsibility to dispose of your waste equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment. The separate collection and recycling of your waste equipment at the time of disposal will help to conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment. For more information about where you can drop off your waste equipment for recycling, please contact your local city office, your household waste disposal service or the shop where you purchased the product.
Material Safety Data Sheet (MSDS)
Material Safety Data Sheets (MSDS) for supplies containing chemical substances (for example, toner) can be obtained by contacting the HP Web site at www.hp.com/go/msds or www.hp.com/ hpinfo/community/environment/productinfo/safety .
For more information
To obtain information about these environmental topics:
● Product environmental profile sheet for this and many related HP products
● HP’s commitment to the environment
Environmental product stewardship program 191
● HP’s environmental management system
● HP’s end-of-life product return and recycling program
● Material Safety Data Sheets
Visit www.hp.com/go/environment or www.hp.com/hpinfo/community/environment/productinfo/safety .
192 Appendix D Regulatory information ENWW
Declaration of conformity
Declaration of conformity
Declaration of Conformity according to ISO/IEC Guide 22 and EN 45014
Manufacturer's Name:
Manufacturer's Address:
Hewlett-Packard Company
11311 Chinden Boulevard,
Boise, Idaho 83714-1021, USA declares, that the product
Product Name:
Regulatory Model Number 3) :
HP LaserJet 5200 series
BOISB-0502-00
Including: Q7548A Optional 500-Sheet Input Tray and Q7549A Optional Duplexing
Accessory
ALL Product Options:
Print Cartridge: Q7516A conforms to the following Product Specifications:
Safety: IEC 60950-1:2001 / EN60950-1: 2001 +A11
IEC 60825-1:1993 +A1 +A2 / EN 60825-1:1994 +A1 +A2 (Class 1 Laser/LED Product)
GB4943-2001
EMC: CISPR22:1993 +A1 +A2 / EN 55022:1994 +A1 +A2 - Class B 1)
EN 61000-3-2:2000
EN 61000-3-3:1995 +A1
EN 55024:1998 +A1 +A2
FCC Title 47 CFR, Part 15 Class B 2) / ICES-003, Issue 4
GB9254-1998, GB17625.1-2003
Supplementary Information:
The product herewith complies with the requirements of the EMC Directive 89/336/EEC and the Low Voltage Directive 73/23/EEC, and carries the CE-Marking accordingly.
1) The product was tested in a typical configuration with Hewlett-Packard Personal Computer Systems.
2) This Device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
3) For regulatory purposes, this product is assigned a Regulatory model number. This number should not be confused with the marketing name or the product number(s).
Boise, Idaho , USA
August 16, 2005
For regulatory topics only:
Australia Contact: Product Regulations Manager, Hewlett-Packard Australia Ltd.,, 31-41 Joseph Street, Blackburn, Victoria 3130,
Australia
European Contact:
USA Contact:
Your Local Hewlett-Packard Sales and Service Office or Hewlett-Packard GmbH, Department HQ-TRE /
Standards Europe,, Herrenberger Strasse 140, , D-71034, Böblingen, (FAX: +49-7031-14-3143)
Product Regulations Manager, Hewlett-Packard Company,, PO Box 15, Mail Stop 160, Boise, ID 83707-0015, ,
(Phone: 208-396-6000)
ENWW Declaration of conformity 193
Safety statements
Laser safety
The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration has implemented regulations for laser products manufactured since August 1, 1976. Compliance is mandatory for products marketed in the United States. The printer is certified as a “Class 1” laser product under the U.S. Department of Health and Human Services (DHHS) Radiation Performance
Standard according to the Radiation Control for Health and Safety Act of 1968. Since radiation emitted inside the printer is completely confined within protective housings and external covers, the laser beam cannot escape during any phase of normal user operation.
WARNING!
Using controls, making adjustments, or performing procedures other than those specified in this user guide may result in exposure to hazardous radiation.
Canadian DOC regulations
Complies with Canadian EMC Class B requirements.
« Conforme à la classe B des normes canadiennes de compatibilité électromagnétiques. « CEM ». »
VCCI statement (Japan)
Power cord statement (Japan)
EMI statement (Korea)
194 Appendix D Regulatory information ENWW
ENWW
Laser statement for Finland
Luokan 1 laserlaite
Klass 1 Laser Apparat
HP LaserJet 5200, 5200n, 5200tn, 5200dtn, laserkirjoitin on käyttäjän kannalta turvallinen luokan 1 laserlaite. Normaalissa käytössä kirjoittimen suojakotelointi estää lasersäteen pääsyn laitteen ulkopuolelle. Laitteen turvallisuusluokka on määritetty standardin EN
60825-1 (1994) mukaisesti.
VAROITUS !
Laitteen käyttäminen muulla kuin käyttöohjeessa mainitulla tavalla saattaa altistaa käyttäjän turvallisuusluokan 1 ylittävälle näkymättömälle lasersäteilylle.
VARNING !
Om apparaten används på annat sätt än i bruksanvisning specificerats, kan användaren utsättas för osynlig laserstrålning, som överskrider gränsen för laserklass 1.
HUOLTO
HP LaserJet 5200, 5200n, 5200tn, 5200dtn -kirjoittimen sisällä ei ole käyttäjän huollettavissa olevia kohteita. Laitteen saa avata ja huoltaa ainoastaan sen huoltamiseen koulutettu henkilö. Tällaiseksi huoltotoimenpiteeksi ei katsota väriainekasetin vaihtamista, paperiradan puhdistusta tai muita käyttäjän käsikirjassa lueteltuja, käyttäjän tehtäväksi tarkoitettuja ylläpitotoimia, jotka voidaan suorittaa ilman erikoistyökaluja.
VARO !
Mikäli kirjoittimen suojakotelo avataan, olet alttiina näkymättömällelasersäteilylle laitteen ollessa toiminnassa. Älä katso säteeseen.
VARNING !
Om laserprinterns skyddshölje öppnas då apparaten är i funktion, utsättas användaren för osynlig laserstrålning. Betrakta ej strålen. Tiedot laitteessa käytettävän laserdiodin säteilyominaisuuksista: Aallonpituus 775-795 nm Teho 5 m W Luokan 3B laser.
Safety statements 195
196 Appendix D Regulatory information ENWW
E Working with memory and print server cards
This section explains the memory features of the printer and provides steps for expansion.
●
●
●
●
Checking DIMM or CompactFlash installation
●
Saving resources (permanent resources)
●
●
Using HP Jetdirect print server cards
ENWW 197
Overview
One dual inline memory module (DIMM) slot and two CompactFlash slots are available for upgrading the printer with the following items:
● More printer memory—DIMMs are available in 32, 48, 64, 128, 256, and 512 MB.
● CompactFlash font cards—Unlike standard printer memory, CompactFlash cards can be used to permanently store downloaded items, such as fonts and forms, even when the printer is off.
These cards can also be used to enable the printer to print non-Roman characters.
● Other DIMM- and CompactFlash-based printer languages and printer options.
For ordering information, see Ordering parts, accessories, and supplies
.
NOTE Single inline memory modules (SIMMs) used in previous HP LaserJet printers are not compatible with the printer.
The printer also has one EIO slot for expanding the printer networking capabilities. The EIO slot can be used to upgrade the printer with an additional network connection, such as a wireless print server, network card, or a connectivity card for a serial or AppleTalk connection.
NOTE Some HP LaserJet 5200 series printers come with a network device already installed.
The EIO slot may be used to provide networking capabilities in addition to those already built into the printer.
To find out how much memory is installed in the printer, or to find out what is installed in the EIO
slots, print a configuration page. See Using printer information pages .
198 Appendix E Working with memory and print server cards ENWW
Installing printer memory
You might want to add more printer memory to the printer if you often print complex graphics, print
PostScript (PS) documents, or use many downloaded fonts. Added memory also gives you more flexibility in supporting job-storage features, such as quick copying.
To install printer memory
CAUTION Static electricity can damage DIMMs. When handling DIMMs, either wear an antistatic wrist strap or frequently touch the surface of the DIMM antistatic package, then touch bare metal on the printer.
The HP LaserJet 5200 printers come with one DIMM slot. If desired, you can replace a DIMM installed in the slot with a higher memory DIMM.
If you have not already done so, print a configuration page to find out how much memory is installed
in the printer before adding more memory. See Using printer information pages .
1.
After the configuration page has printed, turn the printer off and disconnect the power cord.
2.
Disconnect all interface cables.
ENWW Installing printer memory 199
3.
Remove the right side panel by sliding it towards the rear of the printer until the side slides from the printer.
4.
Open the access door by pulling on the metal tab.
200 Appendix E Working with memory and print server cards ENWW
5.
Remove the DIMM from the antistatic package.
CAUTION To reduce the possibility of damage caused by static electricity, always wear an electrostatic discharge (ESD) wrist strap or touch the surface of the antistatic package before handling DIMMs.
6.
Hold the DIMM by the edges, and align the notches on the DIMM with the DIMM slot. (Check that the locks on each side of the DIMM slot are open.)
ENWW Installing printer memory 201
7.
Press the DIMM straight into the slot, and press firmly. Make sure the locks on each side of the
DIMM snap into place.
NOTE To remove a DIMM, first release the locks.
8.
Close the access door, and press firmly until it snaps into place.
202 Appendix E Working with memory and print server cards ENWW
ENWW
9.
To replace the right side panel, line up the alignment arrows and slide the panel toward the front of the printer until it latches into place.
10.
Reconnect the interface cable(s) and the power cord.
11.
Turn the printer on.
Installing printer memory 203
Installing CompactFlash cards
Up to two CompactFlash cards can be installed to add fonts to the printer.
To install a CompactFlash card
1.
After the configuration page has printed, turn the printer off and disconnect the power cord.
2.
Disconnect all interface cables.
3.
Remove the right side panel by sliding it towards the rear of the printer until the side slides from the printer.
204 Appendix E Working with memory and print server cards ENWW
4.
Open the access door by pulling on the metal tab.
5.
Remove the new CompactFlash card from its package.
6.
Hold the CompactFlash card by its edges and line up the grooves in the side of the card with the tabs in the CompactFlash card slot.
ENWW Installing CompactFlash cards 205
7.
Slide the CompactFlash card into place.
8.
Close the access door, and press firmly until it snaps into place.
9.
To replace the right side panel, line up the alignment arrows and slide the panel toward the front of the printer until it latches into place.
206 Appendix E Working with memory and print server cards ENWW
10.
Reconnect the interface cable(s) and the power cord.
Use Device Storage Manager in HP Web Jetadmin to manage fonts. For more information, see the
Help in HP Web Jetadmin.
ENWW Installing CompactFlash cards 207
Checking DIMM or CompactFlash installation
After installing the DIMM or CompactFlash card, make sure that the installation was successful.
To verify that DIMMs or CompactFlash cards are installed correctly
1.
Turn the printer on. Check that the Ready light is illuminated after the printer has gone through the startup sequence. If an error message appears, a DIMM or CompactFlash card might have been incorrectly installed. See
2.
Print a configuration page (see
Using printer information pages ).
3.
Check the memory section on the configuration page and compare it to the configuration page that was printed before the memory installation. If the amount of memory has not increased, the
DIMM or CompactFlash card might not be installed correctly, or the DIMM or CompactFlash card might be defective. Repeat the installation procedure. If necessary, install a different DIMM of CompactFlash card.
NOTE If you installed a printer language (personality), check the "Installed Personalities and
Options" section on the configuration page. This area should list the new printer language.
208 Appendix E Working with memory and print server cards ENWW
Saving resources (permanent resources)
Utilities or jobs that you download to the printer sometimes include resources (for example, fonts, macros, or patterns). Resources that are internally marked as permanent remain in the printer memory until you turn the printer power off.
Use the following guidelines if you use the page description language (PDL) ability to mark resources as permanent. For technical details, see an appropriate PDL reference for PCL or PS.
● Mark resources as permanent only when it is absolutely necessary that they remain in memory while the printer power is turned on.
● Send permanent resources to the printer only at the beginning of a print job and not while the printer is printing.
NOTE Overusing permanent resources or downloading them while the printer is printing might affect printer performance or the ability to print complex pages.
ENWW Saving resources (permanent resources) 209
Enabling memory for Windows
1.
On the Start menu, point to Settings , and click Printers or Printers and Faxes .
2.
Select this printer and select Properties .
3.
On the Configure tab, click More .
4.
In the Total Memory field, type or select the total amount of memory that is now installed.
5.
Click OK .
6.
Go to Checking DIMM or CompactFlash installation
.
210 Appendix E Working with memory and print server cards ENWW
Using HP Jetdirect print server cards
Follow these procedures to install or remove an EIO card.
Installing an HP Jetdirect print server card
1.
Turn off the printer, and then remove the right cover.
2.
Remove the two screws and cover plate from the EIO slot on the back of the printer.
NOTE Do not discard the screws or the cover plate. Save them for future use if you remove the EIO card.
3.
Install the EIO card in the EIO slot and tighten the screws.
ENWW Using HP Jetdirect print server cards 211
4.
Connect the network cable to the EIO card.
5.
Replace the right cover, turn on the printer, and then print a configuration page to verify that the new EIO device is recognized. See
Using printer information pages .
NOTE When you print a configuration page, an HP Jetdirect configuration page that contains network configuration and status information also prints.
Removing an HP Jetdirect print server card
1.
Turn off the printer.
2.
Disconnect the network cable from the EIO card.
3.
Remove the two screws from the EIO card, and then remove the EIO card from the EIO slot.
4.
Place the cover plate from the EIO slot onto the back of the printer. Insert and tighten the two screws.
5.
Turn on the printer.
212 Appendix E Working with memory and print server cards ENWW
F Printer commands
Most programs do not require you to specify printer commands. See your computer and software documentation to find the method for specifying printer commands, if needed.
PCL 6 and PCL 5e
HP-GL/2
PJL
PCL 6 and PCL 5e printer commands tell the printer which tasks to perform or which fonts to use.
This section provides a quick reference for users who are already familiar with PCL 6 and PCL 5e command structure.
The printer can print vector graphics by using the HP-GL/2 graphics language. Printing in the HP-
GL/2 language requires that the printer leave PCL 5e language and enter HP-GL/2 mode, which can be done by sending the printer PCL 5e code. Some programs switch languages through their drivers.
HP's Printer Job Language (PJL) provides control above PCL 5e and other printer languages. The four major functions provided by PJL are: printer language switching, job separation, printer configuration, and status readback from the printer. PJL commands can be used to change printer default settings.
NOTE The table at the end of this section contains commonly used PCL 5e commands.
(See
Common PCL 6 and PCL 5 printer commands .) For a complete listing and explanation of
how to use PCL 5e, HP-GL/2, and PJL commands, see the HP PCL/PJL Reference Set , which is available on CD (HP part number 5961-0975).
ENWW 213
Understanding PCL 6 and PCL 5e printer command syntax
Before using printer commands, compare these characters:
Lowercase l:
Number one: l
1
Uppercase O:
Number 0:
O
0
Many printer commands use the lowercase letter l (l) and the number one (1), or the uppercase letter
O (O) and the number zero (0). These characters might not appear on your screen as shown here.
You must use the exact character and case specified for PCL 6 or PCL 5e printer commands.
The figure below explains the elements of a typical printer command (in this instance, a command for page orientation).
1 2 3 4 5
3
4
1
2
5
Escape character (begins the escape sequence)
Parameterized character
Group character
Value field (contains both alpha and numeric characters)
Termination character (uppercase)
Combining escape sequences
Escape sequences can be combined into one escape sequence string. Follow these three important rules when combining code:
1.
The first two characters after the E c
character are the parameterized and group characters.
These characters must be the same in all of the commands that are to be combined.
2.
When combining escape sequences, change the uppercase termination character in each individual escape sequence to lowercase.
3.
The final character of the combined escape sequence must be uppercase.
The following is an example of an escape sequence string that would be sent to the printer to select legal-size media, landscape orientation, and eight lines per inch:
E c
&l3AE c
&l1OE c
&l8D
The following escape sequence sends the same printer commands by combining them into a shorter sequence:
214 Appendix F Printer commands ENWW
E c
&l3a1o8D
Using escape characters
Printer commands always begin with the escape character (E c
).
The following table shows how the escape character can be inserted in various MS-DOS programs.
DOS program
Lotus 1-2-3 and Symphony
Microsoft Word for MS-DOS
WordPerfect for MS-DOS
MS-DOS Edit
MS-DOS Edlin dBase
Entry
Type
\027
Hold down Alt and type
027
on the numeric keypad
Type
<27>
Hold down Ctrl + P , and press Esc
Hold down Ctrl + V , and press [
?? CHR(27)+"command"
What appears
027
<27>
^[
?? CHR(27)+" "
Selecting PCL 6 and PCL 5 fonts
The printer font list provides PCL 6 and PCL 5 printer commands for selecting fonts. See
following illustration.
One variable box is available for specifying symbol sets and one for specifying point size. These variables must be filled in, or the printer will use defaults. For example, if you want a symbol set that contains line-draw characters, select the 10U (PC-8) or 12U (PC-850) symbol set. Other common symbol set codes are listed in the section
Common PCL 6 and PCL 5 printer commands .
1 2
ENWW
1
2
Symbol set
Point size
Understanding PCL 6 and PCL 5e printer command syntax 215
NOTE Fonts are either "fixed" or "proportional" in spacing. The printer contains both fixed fonts (Courier, Letter Gothic, and Lineprinter) and proportional fonts (CG Times, Arial, Times
New Roman, and others). Fixed-spaced fonts are generally used in programs such as spreadsheets and databases, where it is important for columns to line up vertically.
Proportional-spaced fonts are generally used in text and word-processing programs.
Common PCL 6 and PCL 5 printer commands
Table F-1 Job-control commands
Function
Reset
Number of copies two-sided/one-sided printing
Command
E c
E
E c
&l#X
E c
&l#S
Options (#)
Not available
1 to 999
0 = Simplex (one-sided) printing
1 = Duplex (two-sided) with long edge binding
2 = Duplex (two-sided) with short edge binding
Table F-2 Page-control commands
Function
Paper source
Command
E c
&l#H
Paper size E c
&l#A
Options (#)
0 = Prints or ejects current page
1 = Tray 2
2 = Manual feed, paper
3 = Manual feed, envelope
4 = Tray 1
5 = Tray 3
6 = Optional envelop feeder
7 = Auto select
8 = Tray 4
20 to 69 = external trays
1 = Executive
2 = Letter
3 = Legal
25 = A5
26 = A4
45 = JIS B5
216 Appendix F Printer commands ENWW
ENWW
Table F-2 Page-control commands (continued)
Function Command Options (#)
80 = Monarch envelope
81 = Commercial 10 envelope
90 = DL ISO envelope
91 = C5 ISO envelope
100 = B5 ISO envelope/B5 ISO
101 = Custom
5WdBond = Bond Paper type E c
&n#
6WdPlain = Plain
6WdColor = Color
7WdLabels = Labels
9WdRecycled = Recycled
11WdLetterhead = Letterhead
10WdCardstock = Cardstock
11WdPrepunched = Prepunched
11WdPreprinted = Preprinted
13WdTransparency = Transparency
0 = Portrait Orientation E c
&l#O
1 = Landscape
2 = Reverse portrait
3 = Reverse landscape
# = Number of lines Top margin
Text length (bottom margin)
Left margin
Right margin
E c
&l#E
E c
&l#F
E c
&a#L
E c
&a#M
E c
&k#H
# = Number of lines from top margin
# = Column number
# = Column number from left margin
Horizontal motion index
Vertical motion index E c
&l#C
1/120-inch increments (compresses print horizontally)
1/48-inch increments (compresses print vertically)
Line spacing E c
&l#D # = Lines per inch (1, 2, 3, 4, 5, 6, 12,
16, 24, 48)
1
Perforation skip E c
&l#L 0 = Disable (turn off)
1 = Enable (turn on)
For custom paper, replace "Custompapertype" with the name of the paper, and replace the "#" with the number of characters in the name, plus 1.
Understanding PCL 6 and PCL 5e printer command syntax 217
218
Table F-3 Cursor Positioning
Function
Vertical position (rows)
Vertical position (dots)
Vertical position (decipoints)
Horizontal position (columns)
Horizontal position (dots)
Horizontal position (decipoints)
Command
E c
&a#R
E c
*p#Y
E c
&a#V
E c
&a#C
E c
*p#X
E c
&a#H
Table F-4 Programming hints
Function
End of line wrap
Display functions on
Display functions off
Command
E c
&s#C
E c
Y
E c
Z
Table F-5 Language selection
Function
Enter PCL 6 or PCL 5 mode
Enter HP-GL/2 mode
Command
E c
%#A
E c
%#B
Table F-6 Font selection
Function
Symbol sets
Command
E c
(#
Appendix F Printer commands
Options (#)
# = Row number
# = Dot number (300 dots = 1 in)
# = Decipoint number (720 decipoints =
1 in)
# = Column number
# = Dot number (300 dots = 1 in)
# = Decipoint number (720 decipoints =
1 in)
Options (#)
0 = Enable (turn off)
1 = Disable (turn on)
Not available
Not available
Options (#)
0 = Use previous PCL 5 cursor position
1 = Use current HP-GL/2 pen position
0 = Use previous HP-GL/2 pen position
1 = Use current PCL 5 cursor position
Options (#)
8U = HP Roman-8 Symbol Set
10U = IBM Layout (PC-8) (code page
437) Default Symbol Set
12U = IBM Layout for Europe (PC-850)
(code page 850)
8M = Math-8
19U = Windows 3.1 Latin 1
ENWW
Table F-6 Font selection (continued)
Function Command
Primary spacing
Primary pitch
Primary height
Primary style
E c
(s#P
E c
(s#H
E c
&k#S
E c
(s#V
E c
(s#S
Primary stroke wt.
E c
(s#B
Typeface E c
(s#T
1 The preferred method is to use the primary pitch command.
Options (#)
9E = Windows 3.1 Latin 2 (commonly used in Eastern Europe)
5T = Windows 3.1 Latin 5 (commonly used in Turkey)
579L = Wingdings Font
0 = Fixed
1 = Proportional
# = Characters/inch
0 = 10
4 = 12 (elite)
2 = 16.5 - 16.7 (compressed)
# = Points
0 = Upright (solid)
1 = Italic
4 = Condensed
5 = Condensed italic
0 = Medium (book or text)
1 = Semi bold
3 = Bold
4 = Extra bold
Print a PCL 6 or PCL 5 font list to view the command for each internal font.
ENWW Understanding PCL 6 and PCL 5e printer command syntax 219
220 Appendix F Printer commands ENWW
Glossary
bidirectional communication Two-way data transmission.
bin A receptacle for holding printed pages.
BOOTP Abbreviation for “Bootstrap Protocol,” an Internet protocol that a computer uses to find its IP address.
calibration The process in which the printer makes internal adjustments to produce the best print quality.
chooser A Macintosh accessory that you use to select a device.
control panel The area on the printer that contains buttons and a display screen. Use the control panel to set printer settings and to get information about the printer status.
default The normal or standard setting for hardware or software.
DHCP Abbreviation for “dynamic host configuration protocol.” Individual computers or peripherals that are connected to a network use DHCP to find their own configuration information, including the IP address.
DIMM Abbreviation for “dual inline memory module.” A small circuit board that holds memory chips.
duplex A feature that accommodates printing on both sides of a sheet of paper. Also called “two-sided printing.”
EIO Abbreviation for “enhanced input/output.” A hardware interface that is used to add a print server, network adaptor, hard disk, or other plug-in item for HP printers.
Emulated PostScript Software that emulates Adobe PostScript, a programming language that describes the appearance of the printed page. This printer language appears as “PS” in many menus.
firmware Programming instructions that are stored in a read-only memory unit inside the printer.
font A complete set of letters, numerals, and symbols in a typeface.
fuser The assembly that uses heat to fuse the toner onto the print media.
grayscale Various shades of gray.
halftone pattern A halftone pattern uses differing sizes of ink dots to produce a continuous-tone image such as a photograph.
HP Easy Printer Care software Software that provides the ability to track and maintain printers from your computer desktop.
HP Jetdirect An HP product for network printing.
HP Web Jetadmin An HP-trademarked Web-based printer control software that you can use on a computer to manage any peripheral that is connected to an HP Jetdirect print server.
ENWW Glossary 221
I/O Abbreviation for “input/output,” refers to computer-port settings.
IP address The unique number assigned to a computer device that is connected to a network.
IPX/SPX Abbreviation for “internetwork packet exchange/sequenced packet exchange.” media The paper, labels, transparencies, or other material on which the printer prints the image.
memory tag A memory partition that has a specific address.
monochrome Black and white. Devoid of color.
network A system of computers interconnected by telephone wires or other means in order to share information.
network administrator A person who manages a network.
page buffer Temporary printer memory used to hold page data while the printer creates an image of the page.
PCL Abbreviation for “Printer Control Language.” peripheral An auxiliary device, such as a printer, modem, or storage system, that works in conjunction with a computer.
personality Distinctive features or characteristics of a printer or printer language.
pixel Abbreviation for “picture element,” the smallest unit of area in an image displayed on a screen.
PJL Abbreviation for “printer job language.”
PostScript A trademarked page-description language.
PPD Abbreviation for “PostScript printer description.” printer driver A software program that a computer uses to gain access to printer features.
RAM Abbreviation for “random access memory,” a type of computer memory that stores data that can change.
raster image An image composed of dots.
render The process of producing text or graphics.
ROM Abbreviation for “read-only memory,” a type of computer memory that stores data that should not change.
supplies Materials that the printer uses and that must be replaced. The supply item for this printer is the print cartridge.
TCP/IP An internet protocol that has become the global standard for communications.
toner The fine black or colored powder that forms the image on the printed media.
transfer unit The black plastic belt that transports media inside the printer and transfers toner from the print cartridge onto the media.
tray The receptacle that holds blank media.
222 Glossary ENWW
Index
Symbols/Numerics
250–sheet tray. See tray 2
500–sheet tray. See tray 3
A
accessories
adhesive labels. See labels
B
bidirectional communication
bins, output
paper curl, troubleshooting 122
blank pages
blurred print, troubleshooting 163
both sides, printing on
C cables
cardstock
cartridges
clearable warnings setting 35, 44
commands
CompactFlash cards
configuration page
control panel
messages, alphabetical list 133
ENWW Index 223
creased paper, troubleshooting
curled paper, troubleshooting 160
custom-size paper
customer support
D
default settings, restoring 39
density
DIMMs
disk
display, control panel
dots, troubleshooting 155, 162
double-sided printing
dpi, settings 32 draft quality printing 32, 33
drivers
Macintosh, troubleshooting 167
duplexer
E
Easy Printer Care software 13,
EIO cards
embedded I/O buffer overflow
embedded I/O transmission errors
envelopes
environment for printer
environmental stewardship
EPS files, troubleshooting 168
error messages
error messages, control panel 21
224 Index ENWW
Ethernet cards, part numbers 173
F
factory defaults, restoring 39
file directory, printing 26, 97
Finnish laser safety statement 195
firmware upgrade errors 134, 138
first page
use different paper 87, 89, 92
Flip Pages Up binding option 83
fonts
EPS files, troubleshooting 168
fuser
G
General Protection FaultException
gray background, troubleshooting
H heavy paper
held jobs
Retrieve Job control panel menu
HP Easy Printer Care software
HP Instant Support Professional
HP Jetdirect print server
HP Printer Utility, Macintosh 11,
humidity
I
I/O buffer overflow errors 129
image defects, troubleshooting
image reptition, troubleshooting
input trays. See trays
insert or close tray message 134
installing
Macintosh software for direct
Macintosh software on networks
Instant Support Professional
IP address
Macintosh, troubleshooting 167
J jams
first sheet, troubleshooting 122
print-cartridge area, clearing
Jetdirect print server
jobs
not printing, troubleshooting
K
ENWW Index 225
L labels
landscape orientation
language, control panel 37, 47
languages, printer
switching, PCL commmands
laser safety statements 194, 195
legal paper, clipped margins 170
letter paper, override A4 settings
letterhead
light print
lighweight paper, printing on 78
line spacing, setting default 30
lines, troubleshooting 156, 161,
loading
unexpected size or type errors
loose toner, troubleshooting 158
M
Macintosh
installing printing system for
installing printing system for
manual feed
margins
full-bleed images, printing 76
legal paper, troubleshooting
Material Safety Data Sheet (MSDS)
media
glossy paper 79 heavy paper 79
unexpected size or type errors
memory
menu map
menus, control panel
226 Index ENWW
messages
misformed characters,
multiple pages per sheet 87, 90
multipurpose tray. See tray 1
N
networks
default gateway 53 disabling protocols 53
HP Jetdirect print servers,
not responding, troubleshooting
number of copies, setting default
O
on-site service agreements 179
operating environment
ordering
orientation, page
output bins. See bins output quality. See print quality
P
page orientation
paper
custom-size 29, 76, 86 default size, setting 29
unexpected size or type errors
parallel buffer overflow errors 129
parallel cable
parallel communications, settings
parallel port
part numbers
memory 173 print cartridges 173
PCL commands
PCL, setting as printer language
personalities
PJL (Printer Job Language)
ENWW Index 227
portrait orientation
ports
PostScript
setting as printer language 35
PostScript error pages
PostScript Printer Description
(PPD) files
PPDs
preprinted paper
prepunched paper
print cartridges
print jobs
not printing, troubleshooting
print quality
image defects 153 jams, after 153
printer commands
printer drivers. See drivers printer language
PS error pages
Q
PS, setting as printer language 35
punched paper
quality. See print quality
R
RAM disk
rear output bin
removing Macintosh software 12
repeating defects, troubleshooting
replacing printing cartridges 110
resolution
Resolution Enhancement
REt (Resolution Enhancement
retention, job
228 Index ENWW
S
serial buffer overflow errors 129 serial data errors 129
service
repacking printer 179 service agreements 179
settings
Sleep mode
slow printing, troubleshooting
smeared toner, troubleshooting
software direct connection installation,
network installation, Macintosh
specifications
specks, troubleshooting 155, 162
speed
spots, troubleshooting 155, 162
status
HP Easy Printer Care software
status, supplies
stopped printing, troubleshooting
storage, job
storing
straight-through paper path 62
supplies
replacing print cartridges 110
status, viewing with embedded
supplies status
support
T
TCP/IP parameters, manual
technical support
temperature specifications 183
text, troubleshooting
three-hole punched paper
timeout settings
tire tracks, troubleshooting 161
toner
output quality, troubleshooting
top output bin
ENWW Index 229
transparencies
tray 1 custom-size media, printing on
tray 2 custom-size media, printing on
tray 3 custom-sized media, printing on
trays
action not available error 133
unexpected size or type errors
troubleshooting
configuration page printing 117 control panel display 117
control panel messages,
control panel messages,
two-sided printing
U
unexpected size or type errors 130
uninstalling Macintosh software 12
UNIX
230 Index ENWW
USB buffer overflow errors 129
USB port
V
vertical spacing, setting default 30
W
warranty
wavy paper, troubleshooting 160
Web sites
HP Web Jetadmin, downloading
Material Safety Data Sheet
weight, paper specifications 15
white lines or spots,
Windows
error messages,
wrinkled paper, troubleshooting
ENWW Index 231
232 Index ENWW
© 2005 Hewlett-Packard Development Company, L.P.
www.hp.com
*Q7543-90907*
*Q7543-90907*
Q7543-90907
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