Heartway Medical Products S21 User Manual

USER MANUAL
S21
Electrically powered scooter Class A (EN 12184)
Intend Use:
Maximum safe slope: 3° (Not intended for use outdoors)
The product is not intended for visually impaired people.
The drivers need to be mentally and physically suitable to drive the scooters.
The fingers need to work functionally.
The device can’t be used by children until age of 12 without Parent or Professional approval.
The driving distance will be reduced if the power scooter is used frequently on slopes, rough ground or to climb kerbs.
This vehicle is suitable for land or air transportation. (Please check with your airline for approval before flying)
 Don’t operate your power scooter without completely reading and understanding this user manual!
 Do not operate the scooter with depleted batteries, since the occupant could be stranded.
 Please disconnect the battery cable (battery power) before transport/boarding
HEARTWAY MEDICAL PRODUCTS CO., LTD. NO. 6, ROAD 25, TAICHUNG INDUSTRIAL
PARK, TAICHUNG. TAIWAN R.O.C.408. TEL +886423583232 FAX +886423590786
1
CONTENTS
1. Safety Instructions
2. Electromagnetic Interference (EMI)
3. Transporting the Scooter
4. Specifications
5. Comfort Adjustment
6. Control Panel Operation
7. Driving on the Road
8. Emergency Charging Procedure
9. Charging Instructions
10. Battery Instruction and Maintenance
11. Scooter Maintenance and Repair
12. Troubleshooting and Fault Repair
13. Warranty
14. Appendix A: Service Record
15. Appendix B: Quick Start Guide
Do not ride your
scooter in traffic.
Do not make a sharp
turn or a sudden stop
while riding your
scooter.
Do not attempt to
climb kerbs greater
than limitation shown in
Do not remove your
hands and legs from
the scooter when
driving.
SAFETY INSTRUCTIONS
the specification
Always use a seat belt,
and keep your feet on
the scooter at all times.
Never operate the
scooter while you are
under the influence of
alcohol.
Do not ride your
scooter during snow in
order to avoid
accidents.
Never use mobile
phones or radio
transmitters such as
walkie-talkies.
Make sure that there
are no obstacles
behind you while
reserving your scooter.
Do not allow
unsupervised children
to play near this
equipment while the
batteries are charging.
 Warning – Do not operate your scooter for the
first time without completely reading and
understanding this owner’s handbook
1.
Do not operate the scooter on the road. Obey all
local pedestrian traffic rules and use the
pavement. Be aware that it may be difficult for
traffic to see you when you are seated on the
scooter. Wait until your path is clear of traffic,
and then proceed with extreme caution.
2.
To prevent injury to yourself or others, always
ensure that the power is switched off when
getting on or off of the scooter.
3. Always check that the drive wheels are
engaged (drive mode) before driving. Do not
switch off the power when the scooter is still
moving forward. This will bring the scooter to
an extremely abrupt stop.
4.
5.
6.
10.
Consult your physician if you are taking
prescribed medication or if you have any
certain physical limitations. Some medications
and limitations may impair your ability to
operate scooters in a safe manner. Consult
with your physician if you are taking any
medication that may affect your ability to
operate your scooter safely.
11. Do not drive or sit on the scooter when in
freewheel mode.
12.
Do not remove the anti-tipper (if fitted)
13. Always switch off the scooter and charger
before doing any work or using any tools on
the scooter.
14.
Do not attempt to lift or move your scooter by
any of its removable parts, such as the
armrests, seats, or shroud.
15.
Do not use this product or any available
optional equipment without first completely
reading and understanding these instructions. If
you are unable to understand the warnings,
cautions or instructions, contact your dealer
before attempting to use this equipment,
otherwise injury or damage may occur.
Do not climb a gradient at an angle. Always
drive straight up a gradient, as this greatly
reduces the risk of tipping or a fall. Do not
climb a gradient steeper than 6º.
16.
Do not drive backwards down any step, kerb or
other obstacle. This may cause the scooter to tip
or fall.
17.
There are certain situations, including some
medical conditions, where the scooter user will
need to practice operating the scooter in the
presence of a trained attendant. A trained
attendant can be defined as a family member or
care professional especially trained in
assisting a scooter user in various daily living
activities.
Always reduce your speed and maintain a
stable centre of gravity when cornering
sharply. Do not corner sharply when driving
scooters at higher speeds.
18.
Operating in rain, snow, salt, mist and on icy or
slippery surfaces may have an adverse affect
on the electrical system.
19.
Beware the motor may be hot after use. Do
not touch or access the motor directly until it
has cooled down.
Do not attempt to lift or move the scooter by
any of its removable parts including the
armrests, seats or shrouds. Personal injury and
damage to the scooter may result.
7.
Never try to use your scooter beyond its
limitations as described in this manual.
8.
Please do not sit on your scooter while it is in a
moving vehicle such as a car, bus or train.
9.
Keep your hands away from the wheels (tyres)
while driving scooters. Be aware that loose
fitting clothing can become caught in the drive
wheels.
20. Never sit on your scooter when it is being used in
connection with any type of lift or hoist. Your
scooter is not designed with such use in mind
and any damage or injury incurred from such
use is not the responsibility of Drive.
21.
Always ensure the scooter is fully folded out
before sitting on the scooter. Do not fold up
the scooter until you have fully exited the
scooter, and the backrest on the scooter seat is
folded down.
 Modifications
Your scooter has been designed to be as practical as
possible. However, under no circumstances should
you modify, add, remove, or disable any part or
function of your scooter. Personal injury and damage
to the scooter may result.
1.
Do not modify your power scooter in any way not
authorized by Drive. Do not use accessories if
they have not been tested or approved for Drive
products.
2. Get to know the feel of your power scooter and
its capabilities. Drive recommends that you
perform a safety check before each use to make
sure your scooter operates safely.
 Inspections prior to using your power scooter:
1.
Please check all electrical connections and make
sure they are tight and not corroded.
2. Please check all harness connections and make
sure they are secured properly.
3. Please check the brakes.
 Weight limitation.
1.
Do not exceed the weight capacity stated in the
Specification section. Exceeding the weight
capacity voids your warranty. Drive will not be
held responsible for injuries or property damage
resulting from failure to observe weight
limitations.
2. Do not carry passengers on scooters. Carrying
passengers on your scooter may affect the centre
of gravity, resulting in a tip or a fall.
 Temperature
1.
2.
Some of the parts of the scooter are susceptible
to change in temperature. The controller can only
operate in temperature that ranges between 25ºC ~ 50ºC (-13ºF to 122ºF).
At extreme low temperatures, the batteries may
freeze, and your scooter may not be able to
operate. In extreme high temperatures, it may
operate at slower speeds due to a safety feature
of the controller that prevents damage to the
motors and other electrical components.
ELECTROMAGNETIC INTERFERENCE
The rapid development of electronics, especially in
the area of communications, has saturated our
environment with electromagnetic (EM) radio waves
that are emitted by television, radio and
communication signals. These EM wave are invisible
and their strength increases as one approaches the
source. All electrical conductors act as antennas to
the EM signals and, to varying degrees, all power
wheelchairs and scooters are susceptible to
electromagnetic interference (EMI). The interference
could result in abnormal, unintentional movement
and/or erratic control of the vehicle. Power scooters
may be susceptible to electromagnetic interference
(EMI), which is interfering electromagnetic energy
emitted from sources such as radio stations, TV
stations, amateur radio (HAM) transmitters, two-way
radios, cellular phones and alarm systems. The
interference (from radio wave sources) can cause the
power scooter to release its brakes, move by itself or
move in unintended directions. It can also
permanently damage the powered scooter’s control
system. The intensity of the EM energy can be
measured in volts per meter (V/m).Each powered
scooter can resist EMI up to a certain intensity. This is
called “immunity level”. The higher the immunity level
the greater the protection. At this time, current
technology is capable of providing at least 20 V/m of
immunity level, which would provide useful protection
against common sources of radiated EMI.
Following the warnings listed below should reduce
the chance of unintended brake release or powered
scooter movement that could result in serious injury:
1.
Do not turn on hand-held personal
communication devices such as citizens band
(CB) radios and cellular phones while the
powered scooter is turned on.
2.
Be aware of nearby transmitters such as radio
or TV stations and try to avoid coming close to
them.
3.
If unintended movement or brake release
occurs, turn the powered scooter off as soon as
it is safe.
4.
5.
Be aware that adding accessories or
components, or modifying the powered scooter,
may make it more susceptible to interference
from radio wave sources (Note: It is difficult to
evaluate the effect on the overall immunity of
the powered scooter).
Report all incidents of unintended movement or
brake release to the powered scooter
manufacturer, and note whether there is a radio
wave source nearby.
TURN OFF YOUR POWERED SCOOTER AS SOON
AS POSSIBLE IF YOU EXPERIENCE THE
FOLLOWING:
 Unintentional scooter movements
SPECIFICATION
Model
Weight Limit
Overall Dimensions
(L x W x H)
Folded Dimensions
(L x W x H)
Seat Dimensions
(L x W x H)
Footplate Length
Wheelbase Length
Turning Radius
 Unintended or uncontrollable direction.
Ground Clearance
 Unexpected brake release
Drive Wheel
The higher the immunity level the greater the
protection. Your powered scooter has an immunity
level of 20 V/m which should protect against
common sources of EMI. Warning: The scooter itself
can disturb the performance of the electromagnetic
fields such as emitted by an alarm system.
Front Wheel
Rear Anti-Tip
Castor
Maximum Speed
Maximium Range
Stability
TRANSPORTING THE SCOOTER
Weight
The scooter is suitable for transportation in the cargo
hold of an aircraft.
The scooter should be folded up, the key removed
and the battery disconnected. This will inhibit the
scooter for operation.
The lithium battery used in the scooter is certified as
safe for air transportation.
Charger Type
Controller
Motor
Battery
S21
115kg (18 stone)
86 x 42 x 84cm
34” x 16½” x 33”
73 x 44 x 42cm
28¾” x 17½” x 16½”
32 x 40 x 38cm
12½” x 16” x 15”
37cm
14½”
63cm
25”
78cm
31”
3.5cm
1.4”
200mm x 50mm
(8” x 2”) PU Tyre
180mm x 40mm
(7” x 1.6”) PU Tyre
Standard
3.5 mph
6 kph
6 miles
10 km
3º (Dynamic)
6º (Static)
19 kg (with battery)
17.5kg (without battery)
2A 110/240V
Li-Ion Charger
50A
Dynamic
180W
24V
Lithium-Ion Battery
24V 8.7 Ah
Note:
The scooter also comes with a storage hold all. The
hold all features holes in the bottom for the scooter
front wheel and anti-tip wheel to go through. This is to
allow the scooter to be pushed even when in the hold
all.
Maximum Range and Speed are based on optimal
conditions. User weight, battery condition, temperature,
terrain, gradient, weather conditions and driving style may
all reduce the maximum range and speed.
Manufacturers reserve the right to change
specifications without prior notice. Specifications of the
product purchased may differ from those stated.
FOLDING OUT THE SCOOTER
1. Position the scooter with rear wheels and anti-tip
wheels on the ground (as shown below):
FOLDING UPTHE SCOOTER
1.
The user should vacate the scooter.
2.
Fold down the backrest of the seat (highlighted
on the diagram below).
2. Insert the key in to the ignition of the scooter and
switch the scooter on.
3. The red button (arrowed
below) on the scooter
should now be
illuminated. Press this for
3 seconds then release
the button and the
scooter will automatically
fold up.
3. The green button (arrowed
below) on the scooter
should now be illuminated.
Press this for 3 seconds
then release the button
and the scooter will
automatically fold out.
Alternatively, press the
red button on the remote.
Alternatively, press the
green button on the
remote.
(If case of emergency, press
the green button on the rear
of the scooter the stop the
folding procedure. If this
happens, remove the hazard
and keep your finger on the
red button until the scooter is
fully folded up).
(If case of emergency, press the red button on the
rear of the scooter to stop the folding procedure. If
this happens, remove the hazard and keep your
finger on the green button until the scooter is fully
folded out).
4. Switch off the
scooter using
the key and lift
up the backrest
(highlighted in
the diagram
right)
4.
Switch the scooter off using the ignition and
remove the key.
5.
Store the scooter in the holdall (if required).
The holdall features holes in the bottom for the
scooter front wheel and anti-tip wheel to go
through. This is to allow the scooter to be pushed
even when in the holdall.
SCOOTER OPERATION
Control Panel
handle bars. Squeeze the left hand side of the
wigwag paddle (BLACK) towards you and the
scooter will move backwards, emitting an audible
reversing alarm. To brake, release the wigwag
paddle which will return to neutral and activate
the electromagnetic brake automatically and
bring the scooter to a prompt stop. The wigwag
paddle allows you to control the speed of the
scooter up to a maximum speed determined by
the Speed Dial. The further the wigwag paddle is
deflected, the faster the scooter will go (up to
3.5mph).
Warning
Do not operate both left and right hand
sides of the wigwag simultaneously.
You will not be able to control the
scooter.
How To Operate Your Scooter
• Key Ignition. The key ignition acts as the power
switch for the scooter. To switch the power on,
turn the key clockwise and battery gauge should
illuminate. To switch the power off, turn the key
anticlockwise, after which the battery gauge
should switch off and the key can be removed.
Do not turn the ignition off whilst driving
as this will lead to an emergency stop and
possible risk of damage or injury.
• Speed Dial. Turn the speed dial to determine the
maximum speed of the scooter. Turn the dial
clockwise to increase the speed setting and turn
the dial anticlockwise to decrease the speed
setting.
Do not adjust the speed dial whilst driving
as this could result in loss of control. Do
not set the highest speed whilst driving
indoors.
• Moving and Braking. To move forward, squeeze
the right hand side (RED) of the wigwag paddle
with your hand towards you whilst holding the
• Horn Button. Press the horn button to sound the
horn. Release the button to stop the horn. The
horn is the green button located on the control
panel.
• Braking – Electromagnetic Brake. Release the
wigwag paddle completely, and the
electromagnetic brake will be activated
automatically and the scooter will stop.
When on a gradient, never set the vehicle
to freewheel mode. The brakes will not be
applied.
• Light. Press the light switch to turn on the
headlight. Press the light switch again to turn the
light off.
Note: the light will only operate if the scooter is
switched on at the ignition.
• Handlebar Height Adjustment. Turn the large
adjustment knob on the front of the tiller
anticlockwise to release the handlebar. Slide the
handlebar to the required position, then turn the
knob clockwise to secure the handlebar in place.
• Battery Gauge. The battery gauge on the tiller
console lights LEDs to show remaining power:
Green (3 or 4 LEDS lit) - 40% - 100% capacity
Yellow (2 LEDs lit) - draining charge (10% - 30%)
Red (1 LED lit) - immediate recharge is necessary.
The remaining power indicated by the battery gauge
will vary by the driving time incurred and how you
drive. Repeated starting, stopping and climbing will
consume power more quickly. The gauge is shown
previously.
Please keep hands/fingers out of machinery during the
folding/unfolding process.
DRIVING ON THE ROAD
• Starting and Driving
1. Make sure the scooter is fully folded out.
2. Make sure the tiller has been secured properly.
3. Switch the key ignition on.
4. Check the battery gauge to check there is enough
power for your journey. If you have any doubt
about the remaining power, recharge the battery
pack before use.
5. Set the speed dial to a position you feel safe and
comfortable with.
6. Check the wigwag paddle and automatic brake
work correctly.
7. Before driving, check the environment around you
is safe for you to drive.
Warning
Be careful whilst driving in heavy traffic or
crowded areas. Whilst reversing the vehicle,
be aware of people or objects behind you.
• Stopping
1. Release the wigwag paddle completely. The
vehicle will automatically brake and stop.
2. Switch the scooter off at the key ignition and pull
out the key.
Stopping distance will vary with speed so
begin braking as early as possible.
Always park on flat ground, switch off and
remove the key before dismounting.
The scooter is not for use as a seat in motor vehicle.
EMERGENCY CHARGING PROCEDURE
BATTERY CHARGING AND CARE
The scooter comes with an emergency charging cable.
If the scooter is folded up and the battery is
completely flat, then the standard charging socket
can be difficult to access. In this instance, the
emergency charging cable can be installed to allow
the battery to be charged whilst the scooter is folded.
Step 1. Insert the charger in to the mains and switch
the power on. Ensure the charger is not connected to
the scooter, and one of the charger LEDs is lit green.
The emergency charging cable is shown below:
Step 2. Insert the round plug on the charger in to the
charging socket of the scooter (arrowed below). The
LED should change from green to red. The LED will
change back from red to green when charging is
complete.
To install the charging cable, plug this in to the fly lead
located at the front of the underside of the scooter
(as shown below).
The scooter should be left on charge until the battery
is fully recharged. A full recharge takes around 5
hours. The status of the charge is shown by the LED
lights on the charger, and is described below:
Install the cable, then proceed to charge the battery
as described in the next section.
Status
Standby or Charging
Complete
Charging in progress
Over current/voltage/
Temperature, or other
fault status
Power LED
RED
Status LED
GREEN
RED
RED
RED
Flashing
RED and
GREEN
Ensure that the charger is removed from
the mains and the scooter after charging.
Failure to do this may flatten the battery.
Do not remove the battery pack whilst the
scooter is switched on.
Warning
1. Only use the charger supplied with the
scooter. Using the wrong type of
charger may cause damage. Never
disassemble or modify the scooter.
2. Always charge the scooter in a well
ventilated space. Avoid direct sunlight
or contact with water and moisture.
3. Do not charge or operate the scooter in
temperatures below +10ºC or above
50ºC. Do not expose the battery to
these temperatures.
4. The charger is for indoor use only.
Suggestions
1. Do not disconnect the charger cord until
charging is completed.
2. When fully charged the battery charger
will still trickle charge the battery for
optimum range.
3. Even when not in use, the scooter should
be charged at least every week to
ensure battery longevity.
4. Ambient temperature will effect
charging time. Charging time will be
longer in cold environments.
5. The battery carries a 1 year warranty
which covers manufacturing defects
only. It does not cover battery faults as
result of not following the guidelines
herein.
Battery Disconnection
It is recommended that the battery is disconnected if
the scooter is not going to be used for a long period of
time, or for certain methods of transportation.
For air transportation the battery should be
disconnected before transporting.
To disconnect the battery:
1. Remove the battery compartment cover by
levering the cover up using the ignition key or
similar as a lever.
2. Once the cover is removed, unplug the black
connector shown below.
3. Reinstall the battery compartment cover to
prevent dust and moisture getting in to the
compartment.
4.
CARE AND MAINTENANCE
Cleaning
•
Weekly Checking
Check the following items weekly or before driving. If
you find anything abnormal contact your Authorized
Dealer for further inspection or advice.
• Tiller. Ensure it is not loose and can turn smoothly
• Speed control dial. Ensure it adjusts freely.
The scooter should be cleaned periodically,
especially if you tend to drive on sand, gravel or
in other adverse environments.
Use a soft, wrung dry cloth to keep your scooter
clean and dust free. Use a damp cloth and mild
detergent to clean the scooter.
Storage
•
•
It is advised to store the scooter folded up and in
its hold all. If the scooter is going to be stored for
a long time, the battery should be fully charged
and disconnected.

Store the scooter in environments which are free from direct
sunlight and water or moisture
Don’t use a hose pipe or splash water directly onto the scooter
Don’t user petrol, solvents or vaporizing solutions as these may
damage body panels. Do not use wax.
Ensure the charger is unplugged and the scooter switched off
before cleaning the scooter
• Wigwag paddle. Ensure scooter moves when
lever is pressed, and stops when lever released.
• Motor. Check for any abnormal noise and
electromagnetic brakes work correctly.
• Freewheel Lever. Ensure it works correctly.
• Seat. Ensure is swivels and locks easily.
• Tyres. Check tyre tread depth and for any signs of
damage such as cracking.



Service Record
To ensure your scooter is correctly serviced take it to
your authorized dealer for regular servicing. We
recommend that scooters are serviced at least
annually, and your dealer may charge a fee for this.
A copy of the service record is at the back of this
handbook.
Moving About
1.
Switch off the scooter using the ignition key and
dismount from the scooter.
2.
Lift the scooter by the chassis only.
3.
For your safety ask for help if required. You will
need two or more people when moving or lifting
the scooter as a whole.
Even if the scooter has not been used, it
should still be serviced annually.
Battery and Tyres
• For information on the battery pack, please read
the section on Battery Charging and Care.
•
Tires condition will be affected by how you drive
the scooter and what terrain it is driven on.
•
The Scooter comes with solid tires which are
puncture proof, so there is no need to check tires
pressure.
Never lift the scooter by the bumpers or body panels
as this can cause injury or damage.

visually inspect the tires tread. If less than 1mm
(1/32”), please have your tires replaced by
your local dealer.

All upholstery can be washed with warm water
and mild soap. Occasionally check the seat and
back for sagging, cuts and tears. Replace if
necessary. Do not store your scooter in damp or
humid conditions as this will lead to mildew and
rapid deterioration of the upholstery parts.

All moving mechanisms will benefit from simple
lubrication and inspection. Lubricate using
petroleum jelly or light oil. Do not use too much
oil, otherwise small drips could stain and
damage carpets and furnishings etc. Always
perform a general inspection of the tightness of
all nuts and bolts.
Symptom: Horn sounds involuntarily / automatically
Problem:
Remedy:
The scooter has diagnosed
Ensure the wigwag paddle
a fault
is released and switch the
scooter off and on.
Recharge batteries if error
persists.
The scooter comes with a Dynamic 50A controller which monitors
the operation of the scooter. If a fault state occurs, then the left
most LED on the battery gauge will flash in sequence. In the event
of a fault state, count the number of flashes and refer to the table
below:
ANNUAL SERVICE
No. of
Description
Flashes
1
Battery low
2
Low battery
fault
We recommend the scooter is servicing by annually
by your dealer or competent technician.
3
High battery
fault
TROUBLESHOOTING
4
Time out or
controller too
hot
5
Park brake
fault
6
Drive inhibit
7
Speed Pot
Fault
Motor
voltage fault
Other error
Symptom: Scooter will not switch on
Problem:
Remedy:
Battery not connected
Check batteries connected
Circuit breaker has tripped
Push circuit breaker to reset
Symptom: Scooter will switch on but will not run
Problem: Flat
Remedy: Recharge
battery Charger
battery Unplug
plugged in
charger from scooter
Motor in freewheel mode
Push down freewheel lever
Symptom: Scooter appears slow
Problem:
Remedy: Recharge
Flat battery
battery Turn up
Speed setting slow
speed dial
Symptom: Tiller appears loose or will not swivel freely
Problem:
Remedy:
Tiller adjustment knob loose Tighten tiller adjustment
knob
8
9
Meaning
Recharge the batteries
The batteries have run out.
Recharge the batteries.
Check the battery and
associated wiring
Battery voltage is too high.
Due to overcharging or steep
descent. Reduce speed if
travelling down a slope.
The scooter may have stalled.
The scooter off and leave for a
few minutes.
Check motor is not faulty.
Check the scooter is not in
freewheel mode.
Check park brake and wiring.
Out of neutral at power up and
battery charge connected.
Release wigwag paddle and
remove charger.
Wigwag may require
recalibration.
Check speed pot and throttle
pot are not faulty.
Check the motor, connectors
and wiring are not faulty
Check all connections and wiring.
Possible controller fault.
AUTO-FOLDING SCOOTER
QUICK SET UP GUIDE
Issued Jan 2016
For safety reasons, the auto-folding scooter is
shipped with the Lithium battery disconnected.
Step 1:
Place the scooter on the floor.
Connect the blue battery connectors together.
Press the green button to unfold.
Step 3:
Position the battery in to the battery compartment
and secure with the velcro straps supplied (as
shown above). Replace the compartment cover.
There should be sufficient power in the battery to
unfold the scooter. However, the battery has been
stood and is completely flat refer to the Emergency
Charging Procedure in the handbook.
Step 2:
Once the scooter has fully unfolded, also connect
the black battery charger connectors together.
Step 4:
Plug the charger in to the charging point (arrowed)
and then plug the charger in to the mains then
switch on the charger. Ensure the scooter is fully
charged before use.
WARRANTY DECLARATION
Quality/ Warranty Declaration
Products are to be fit for purpose and of excellent quality and performance. For valid warranty claims
Heartway will, at their discretion, replace/ repair/ refund items mutually agreed to be defective.
Heartway’s Warranty as Following:

Frame: Two-year limited warranty

Controllers: One-and-a-half-year limited warranty

Electronic Components and Charger: One-year limited warranty

Warranty Exclusion. The following items are not covered by warranty.

Motor brushes

Wheel T ires

Arm Pads

Seat Cushion

Fuses / Bulbs

T iller Cover

Rear Shroud

Front Shroud

Batteries a nd Consumable parts
Any damage or defect of any nature occurring from the misuse, abuse of the product, improper operation or improper
storage is not to be covered. The warranty is to start from the date of arrival of our products.
Normally, the average lifespan of a scooter will last 5-year long. Heartway will be able to provide the spare-part support
for five-year long after scooters purchased.
Note: If you encounter a damaged or cracked battery; please enclose it in a plastic bag and call the local authorized
dealers immediately for instructions on disposal and recycling.
25
">