Epson Artisan 837 Quick Guide

Art837QG.book Page 1 Wednesday, April 27, 2011 4:07 PM

Artisan

®

837

Quick Guide

About Your Product . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Using Special Papers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Placing Originals for Copying, Scanning, or Faxing. . . . . . . . . . . . . . . . . . . . . . 7

Printing From a Memory Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Printing From Your Computer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Faxing a Document. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Scanning a Document or Photo . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Maintaining Your Product . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Solving Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

1


About Your Product

After you set up your Artisan ® 837 (see the Start Here sheet), turn to this Quick Guide and your online User’s Guide for instructions on using your product.

Features

Copy, scan, and fax from the easy-to-use touch panel.

Easy networking—Wi-Fi and Ethernet ® .

Where to find information

See this Quick Guide for the basics. See the online User’s Guide for details.

See the Start Here sheet and the online

User’s Guide.

See the online User’s Guide for details.

Print photos from a USB flash drive, external hard drive, or CD burner.

Create professional coloring books, greeting cards, note paper, and more.

Copy files to and from your computer with the built-in memory card reader.

Wireless printing from mobile devices with

Epson Connect.

See www.epson.com/connect

Adjusting the Control Panel

The control panel is adjustable. Raise or lower it to the desired angle as shown.

2 About Your Product


Using the Touch Panel

The touch panel makes it easy to use all the features of your product. To save energy, the screen goes dark after several minutes of inactivity. Touch the screen to wake it up.

1 2 3 4 5 6 7

Display

Crop

Home

CD Tray Menu Back

Reset

Start

8 9 10 11

12

13

14

8

9

10

11

6

7

4

5

2

3

Number Description

1 Turns product on/off

Returns to the Home menu

Changes the view of photos or crops photos

LCD screen shows menus and status

Sets the number of copies

Use the arrow keys and OK button to navigate menus

Turns Auto Answer on/off

Shows wireless network status

Ejects and closes the CD/DVD tray

Displays detailed settings for each mode

Blue status light

Cancels/returns to the previous menu

Stops copying/printing/scanning or resets settings

Starts copying/printing/scanning

12 13 14

Caution: Press the touch panel gently with the tip of your finger; don’t press too hard or use sharp objects.

The touch panel displays only the buttons that are available for the task you are working on.

■

■

Press l or r to view more photos or access more options.

Press Home to return to the Home screen.

About Your Product 3


■

■

Press x Menu to make special settings. The touch panel retains the settings from the last time it was used. If you want to start over, simply press Reset to clear settings for the mode you’re using.

The blue status light at the bottom of the touch panel flashes when the product is printing or performing routine maintenance. If it flashes rapidly, check the product for error messages.

Tip: To turn off the “beep” heard when you press a button, or to reduce its volume, press Setup > Printer Setup > Sound , and adjust one of the settings. If you turn off the sound, the dialing sound made when you transmit a fax is also turned off.

You may see the following icons on the screen:

Icon Meaning

The product is connected to a wired network.

ADF

The product is connected to a wireless network.

A document is loaded in the automatic document feeder.

Reminds you whether View Auto Correct is on or off.

4 About Your Product


Using Special Papers

Epson offers a wide array of high quality papers, making it easy to maximize the impact of your documents, photos, presentations, and creative projects.

You can purchase genuine Epson ink and paper at Epson Supplies Central ® at

www.epson.com/ink3 (U.S. sales) or www.epson.ca (Canadian sales). You can also purchase supplies from an Epson authorized reseller. To find the nearest one, call 800-GO-

EPSON (800-463-7766).

Paper name

Epson Ultra Premium Photo Paper

Glossy

Size

4 × 6 inches (102 × 152 mm)

Part number

S042181

S042174

S041945

S041946

S042182

S042175

S041405

25

50

50

Sheet count

60

100

20

20

Epson Ultra Premium Photo Paper

Luster

Epson Premium Photo Paper

Glossy

5 × 7 inches (127 × 178 mm)

8 × 10 inches (203 × 254 mm)

Letter (8.5 × 11 inches

[216 × 279 mm])


[216 × 279 mm])

4 × 6 inches (102 × 152 mm)

Epson Premium Photo Paper Semigloss

Epson Photo Paper Glossy

5 × 7 inches (127 × 178 mm)

8 × 10 inches (203 × 254 mm)


[216 × 279 mm])

4 × 6 inches (102 × 152 mm)


[216 × 279 mm])

4 × 6 inches (102 × 152 mm)

S041808

S041727

S041464

S041465

S042183

S041667

S041982

S041331

40

100

20

20

25

50

40

20


[216 × 279 mm])

S041809

S042038

S041141

S041649

S041271

S041341

50

100

20

50

100

50 Epson Ultra Premium Presentation

Paper Matte

Epson Premium Presentation Paper

Matte

Epson Premium Presentation Paper

Matte Double-sided


[216 × 279 mm])

8 × 10 inches (203 × 254 mm)


[216 × 279 mm])


[216 × 279 mm])

S041467

S041257

S042180

S041568

50

50

100

50

Using Special Papers 5


Paper name

Epson Presentation Paper Matte

Epson Bright White Paper

Epson Photo Quality Self-adhesive

Sheets

Epson Iron-on Cool Peel Transfer paper

Size


[216 × 279 mm])

Legal (8.5 × 14 inches

[216 × 356 mm])


[216 × 279 mm])

A4 (8.3 × 11.7 inches

[210 × 297 mm])


[216 × 279 mm])

Part number

S041062

S041067

S041586

S041106

S041153

Sheet count

100

100

500

10

10

Note: Media availability varies by country.

For detailed paper loading instructions, see the Start Here sheet or online User’s Guide.

For best results:

■ Load letterhead or pre-printed paper facedown, with the top edge at the back of the paper cassette, making sure the paper is under the edge guides.

■

■

Make sure the paper stack fits under the left and front edge guides.

Insert photo paper with the glossy or printable side facedown, making sure the paper is under the edge guides.

6 Using Special Papers


Placing Originals for Copying,

Scanning, or Faxing

Before you copy, scan, or fax, place your documents on the scanner glass or in the

Automatic Document Feeder (ADF). Place photos on the scanner glass only.

Using the Scanner Glass

You can place a photo or a document up to letter-size (or A4-size) on the scanner glass.

1.

Open the document cover.

2.

Place your original facedown on the scanner glass, with the top against the back left corner.

3.

Close the cover gently to keep your original in place.

Note: If the edges of your document or photo are cut off, move the document or photo

1/4 inch (5 mm) away from the corner of the scanner glass.

Using the Automatic Document Feeder

You can place up to 30 letter- or A4-size sheets (single- or double-sided), or 10 legal-size sheets (single-sided only) in the ADF.

1.

Open the ADF paper support, and then move the edge guide outward.

2.

Fan the originals, then tap them on a flat surface to even the edges.

Placing Originals for Copying, Scanning, or Faxing 7


3.

Insert the originals faceup, top edge first. The ADF icon appears on the screen.

Note: If you’re using the 2-up Copy layout, make sure the originals are loaded as shown below.

4.

Slide the edge guide against the originals, but not too tight.

8 Placing Originals for Copying, Scanning, or Faxing


Printing From a Memory Card

Your product lets you print photos directly from your digital camera’s memory card; just insert it into the memory card slot and you’re ready to print.

See the online User’s Guide for instructions on copying memory card files between your product and a computer, and printing photos directly from your camera.

Inserting the Card

1.

Make sure the product is turned on.

2.

Insert your card into the correct slot as shown. Insert just one card at a time. For a list of compatible memory cards, see the online User’s Guide.

Caution: Do not force the card into the slot; it won’t go in all the way. If your memory card requires an adapter, attach it before inserting the card into the slot. Otherwise, the card might get stuck.

Memory card access light

The memory card access light flashes, then stays lit. Now you can view your photos on the

LCD screen and print them (see page 10).

Removing the Card

After you finish printing your photos, follow these steps to remove the card:

1.

Make sure the memory card access light is not flashing.

Caution: Do not remove the card or turn off your printer while the memory card access light is flashing; you may lose data on the card.

2.

If the product is connected to your computer with a USB cable, do one of the following before removing the memory card or turning off the printer:

■ Windows ® : Right-click the name of your card (removable disk) in My Computer or Windows Explorer, and select Eject .

■ Mac OS ® X: Drag the then remove the card.

removable disk icon from your desktop into the trash,

3.

Pull the card straight out of its slot.

Printing From a Memory Card 9


Printing Photos From the LCD Screen

You can select individual photos for printing as you view them on the LCD screen. See the online User’s Guide for instructions on printing photo greeting cards, layout sheets, and proof sheets.

1.

Load several sheets of Epson photo paper in the cassette.

2.

Press the Home button, if necessary, and select Print Photos .

3.

Select View and Print Photos .

4.

Touch off.

on the screen to turn Auto Correct on or

5.

Press l or r to scroll through your photos and display one that you want to print.

6.

Press + to select the photo for printing.

7.

To print more than one copy, press + or – to select the number of copies you want of that photo.

To crop the photo, press Display/Crop . Press + or – to frame the image; use the arrows to move the frame. Press OK twice when done.

8.

Repeat steps 5 to 7 to select more photos.

9.

Press x Menu , then select Print Settings .

10. Select your Paper Size , Paper Type , Quality and other print settings, then press OK twice to confirm your settings.

11. When you’re ready to print, press x Start .

To cancel printing, press y Cancel .

10 Printing From a Memory Card


Printing From Your Computer

This section describes the basic steps for printing from a Windows or Mac ® computer. For detailed instructions on printing, see the online User’s Guide.

The auto duplexer lets you print on both sides of the page automatically. You can use the auto duplexer with letter- or A4-size plain paper or Epson Bright White Paper. For detailed instructions on two-sided printing from Windows or Mac OS X, see the online

User’s Guide.

Printing in Windows

1.

Select the print command in your application. You see a window like this one:

Select your Epson product

Click here to open your printer software

2.

Make sure your product is selected, then click the Preferences or Properties button.

(If you see a Setup , Printer , or Options button, click it. Then click Preferences or

Properties on the next screen.)

Printing From Your Computer 11


3.

On the Main tab, select the basic print settings. Make sure you choose the correct paper Type

setting for the paper you are using (see page 14 for details).

Select the type of document you’re printing (choose Photo or Best

Photo for pictures)

Select your paper Type

Select your paper Size

Select your document or photo

Orientation

Note: For quick access to the most common settings, click the Shortcuts tab and select one of the presets. You can create your own presets by clicking the Save

Settings button on the Advanced tab.

4.

To improve the color, contrast, and sharpness of photos, select Fix Photo .

5.

To reduce or remove red-eye effects in photos, select Fix Red-Eye .

6.

If you want to reduce or enlarge your printout, click the Page Layout tab and select settings as necessary.

7.

For more printing options, click the Advanced tab.

Note: For more information about print settings, click Help or see your online

User’s Guide.

8.

Click OK to save your settings.

9.

Click OK or Print to start printing.

12 Printing From Your Computer


Printing with Mac OS X

Follow the steps below to print from Mac OS X 10.5 to 10.6. If you’re printing from

Mac OS X 10.4, see your online User’s Guide for instructions.

1.

Open a photo or document in an application.

2.

Open the File menu and select Print .

3.

Select your product as the Printer setting.

Select your Epson product

Click to expand, if necessary

4.

Select basic copy and page settings. For borderless printing, choose a Paper Size setting with a (Borderless) option.

Note: If the setting you want isn’t shown (for example, Scale), check for it in your application before printing. Or check for it in the settings for your application at the bottom of this window.

Copy and page settings

Application settings

Pop-up menu

Printing From Your Computer 13


5.

Choose Print Settings from the pop-up menu, and select your Media Type , Print

Quality , and other print settings.

6.

Choose any other printing options you may need from the pop-up menu. See the online User’s Guide for details.

7.

Click Print .

8.

To monitor your print job, click the icon in the Dock.

Selecting the Correct Paper Type

Select the correct Type (Windows) or Media Type (Mac OS X) setting in your printer software. This tells your product what kind of paper you’re using, so the ink coverage can be adjusted accordingly.

For this paper

Plain paper

Epson Bright White Paper

Epson Presentation Paper Matte

Epson Iron-on Cool Peel Transfer paper

Epson Photo Quality Self-adhesive Sheets

Epson Premium Photo Paper Glossy

Epson Ultra Premium Photo Paper Glossy

Epson Photo Paper Glossy

Epson Premium Photo Paper Semi-gloss

Epson Premium Presentation Paper Matte

Epson Premium Presentation Paper Matte Doublesided

Epson Ultra Premium Presentation Paper Matte

Envelopes

Select this setting

Plain Paper/Bright White Paper

Premium Photo Paper Glossy

Ultra Premium Photo Paper Glossy

Photo Paper Glossy

Premium Photo Paper Semi-Gloss

Premium Presentation Paper Matte

Envelope

14 Printing From Your Computer


Faxing a Document

Your product lets you send faxes by entering fax numbers or selecting entries from a speed dial list. Using the Automatic Document Feeder, you can fax up to 30 pages at a time.

Note: You can also send and receive a fax from your computer using the Epson FAX

Utility. For more information, see the online User’s Guide.

Breakdown or repair of this product may cause loss of fax data and settings. Epson is not responsible for backing up or recovering data and settings during or after the warranty period. We recommend that you make your own backup or print out your fax data and settings.

This product allows you to store names, telephone numbers, and fax data in its memory even when the power is turned off. Use the following procedure to erase the memory if you give away or dispose of the product: Press Home , if necessary, press l or r to select Setup > Restore Default Settings > All Settings.

This procedure will erase all of your network settings and fax data.

Connecting a Phone or Answering Machine

1.

Connect the phone cable from the wall jack to the LINE port on the back of the product.

Note: If you’re connecting the product to a DSL phone line, you must plug a

DSL filter into the wall jack or you won’t be able to use the fax or telephone equipment. Contact your DSL provider for the necessary filter.

Telephone wall jack

2.

To use a telephone or answering machine on the same line, you need a second phone cable. Remove the cap from the EXT.

port on the back of the product. Connect one end of the cable to the telephone or answering machine, and connect the other end to the EXT.

port.

Telephone wall jack

Faxing a Document 15


In Auto Answer mode, if the incoming call is a fax and you pick up the phone or the answering machine answers, the product automatically begins receiving the fax. If the other party is a caller, the phone can be used as normal or a message can be left on the answering machine.

Note: Any phone or answering machine must be connected to the EXT.

port for your product to detect an incoming fax call when the phone is picked up. Epson cannot guarantee compatibility with VoIP, cable phone systems, or fiberoptic digital services such as FiOS™.

Setting Up Fax Features

Before sending or receiving faxes, you should create a fax header and select the number of rings before the fax answers.

Note: To select other settings or use the Epson FAX Utility, see the online User’s

Guide.

Entering Fax Header Information

You should enter your name and phone number in the fax header before sending faxes so that recipients can identify the origin of the fax.

Note: If you leave your product unplugged for a long period of time, the date and time settings may get lost. See the online User’s Guide for instructions on resetting them.

Entering Your Sender Name

1.

Press Home , if necessary, then press l or r to select

2.

Press l or r and select Fax Settings .

3.

Select Communication .

4.

Press l or r and select Header .

5.

Select Fax Header . You see the numeric keypad.

6.

Use the keypad to enter the header information (see

page 17). You can enter up to 40 characters or digits

for your name and other contact information.

7.

Press OK to return to the Header menu.

Setup .

16 Faxing a Document


Entering Your Phone Number

1.

Select Your Phone Number from the Header menu.

2.

Use the keypad to enter your phone number, up to 20 digits (see below). You don’t need to use dashes. Use the # button to type the + symbol for an international number.

3.

Press OK to return to the Header menu.

■

■

■

Using the Keypad to Enter Numbers and Characters

■

■

■

To enter a fax number, use the numeric keypad.

To enter text, press a keypad number repeatedly to switch between uppercase, lowercase, or numbers.

Press 1 Symb.

to enter these characters: ! # % & ’ ( ) *

+ , – . / : ; = ? @ ~

To move the cursor, press l or r.

To add a space, press .

To delete a character, press (backspace).

Selecting the Number of Rings to Answer

If you connected an answering machine and it is set to pick up on the fourth ring, you should set the product to pick up on the fifth ring or later:

1.

Press Home , if necessary, then press l or r to select Setup .

2.


3.

Select Communication , then Rings to Answer .

4.

Press u or d to select the number of rings, then press OK . Select more rings than you use for the answering machine.



Sending a Fax From the Touch Panel

You can send a fax by manually entering a fax number, as described below.

Note: To set up and use a speed dial list or send a fax from your computer using the

Epson FAX Utility, see your online User’s Guide.

1.

Place your original(s) for faxing (see page 7).

2.

Press Home , if necessary, then select Fax .

3.

Press , then use the numeric keypad to enter the fax number (up to 64 digits).

Then press OK .

4.

Select Color or B&W .

Note: If the recipient’s fax machine prints only in black and white, your fax is automatically sent in black and white even if you select Color.

5.

Press OK , if desired, to see a summary of your fax transmission settings.

6.

Press x Start to begin scanning and faxing your document. (To cancel, press y Cancel .)

■

If you are scanning with the Automatic Document Feeder (see page 7), your

document is automatically scanned and faxed.

■ If you placed your document on the scanner glass, you can scan additional pages after the first one is sent.

■ If the fax number is busy, you see a redialing message and the product redials after one minute. To redial immediately, press Redial .

Note: If you turn off the product, the following data stored in the product’s temporary memory will be lost: received faxes that haven’t yet been printed, faxes scheduled to be sent later, and faxes being retransmitted automatically.

18 Faxing a Document


Receiving Faxes

Before receiving faxes, make sure you load plain paper and select the correct settings for the paper you’ve loaded.

1.

Press Home , if necessary, then press l or r to select Setup .

2.


3.

Select Receive Settings .

4.

Select the Paper Size you want to use for printing faxes, then press OK .

Note: If the incoming fax is larger than the paper you loaded, it is reduced to fit or printed on multiple pages, depending on the Auto Reduction setting you select.

5.

To receive faxes automatically, make sure you see a yellow light next to (Auto

Answer ) on the touch panel. If the light is off, press .

Note: To change the number of rings before the product answers, see page 17.

If you run out of paper during printing, you see an error message. Load more paper and press x Start to continue.

Manually Receive a Fax

If you use a voicemail service provided by the phone company instead of an answering machine, you cannot use Auto Answer to receive faxes. You should set the product to receive faxes manually, then you can check for a fax tone from the sending fax machine and press a button on the touch panel to receive the fax.

To receive a fax manually, press (Auto Answer ) to turn off this feature (and the light).

Then follow these steps:

1.

When your telephone rings, lift the phone off the hook. You see this screen.

2.

Press Receive and then x Start .

3.

After all the pages are received, you see this screen again. Replace the phone on the hook.



Scanning a Document or

Photo

You can use your product to scan original documents or photos and save them on your computer. The Scan function lets you scan quickly using preselected settings, or you can use the Epson Scan software to access more advanced features. For example, you can use

Epson Scan to restore faded colors in old photos.

Note: For detailed scanning instructions, see the online User’s Guide.

Quick Scanning with the Touch Panel

Use the touch panel to quickly scan a photo or document and save it on your computer.

You can even scan a photo and have it automatically included in an email message.

1.

Open the document cover and place your original facedown on the glass, in the back

left corner, as shown on page 7.

2.

Close the cover gently so you don’t move the original.

3.

Press Home , if necessary, and select Scan .

4.

Press l or r to select one of the following options:

■ Scan to Memory Card automatically scans a photo or document and saves it on a memory card or USB storage device in JPG or PDF format

■ Scan to PC automatically creates a JPG image and saves it to your computer; ideal for scanning photos

■ Scan to PC (PDF) automatically creates a PDF file and saves it to your computer; ideal for scanning documents

■ Scan to PC (Email) automatically scans a photo, resizes it, launches your email application, and attaches a JPG image to a new outgoing message

■ Scan to PC (WSD) lets you scan wirelessly in Windows 7 or Windows Vista ®

(English only)

20 Scanning a Document or Photo


5.

If you’re scanning to a memory card, select your scan settings then press OK to begin scanning.

If you’re scanning to your computer, select USB Connection if your product is connected by a USB cable, or select the name of your computer if your product is connected over a network.

Once your image is scanned, you see its icon in Windows Explorer or Mac OS X

Finder, or as an attachment in your email application.

Scanning with Epson Scan Software

You can scan original documents and photos and save them as files on your computer using the Epson Scan software. You can also launch Epson Scan from any TWAINcompliant application, such as Adobe ® Photoshop ® .

Note: For Mac OS X 10.6, see “Scanning with Mac OS X 10.6” on page 22. For

detailed scanning instructions, including using the Automatic Document Feeder for multiple pages, see the online User’s Guide.

1.

Open the document cover and place your original facedown on the glass, in the back

left corner, as shown on page 7.

2.

Close the cover gently so you don’t move the original.

3.

Do one of the following to start Epson Scan:

■

■

Windows: Double-click the EPSON Scan

Mac OS X 10.4 and 10.5: Double-click

Software .

icon on your desktop.

EPSON Scan in Applications > Epson

■ To scan from an application, start your application. Then open the choose Import or Acquire , and select your product.

File menu,

Epson Scan opens in Office Mode the first time you use it. (You can change the scan mode using the Mode selector in the upper right corner.)

Note: You cannot use Home mode to scan with the

Automatic Document Feeder.

4.

Click the Scan button. The image is scanned and you see its icon in Windows Explorer or Mac Finder.

Scanning a Document or Photo 21


Scanning with Mac OS X 10.6

You can scan original documents and photos and save them as files on your computer.

1.

Open an image editing application such as Image Capture, select your product, if necessary, then press the Scan button.

2.

If you would like to select scan settings, such as Color Restoration and file save settings, click Show Details.

3.

Click the Scan button to begin scanning. Your image is saved to the folder selected in the Scan To pop-up menu.

22 Scanning a Document or Photo


Maintaining Your Product

Follow the instructions in this chapter for checking and cleaning the print head nozzles and replacing ink cartridges. To align the print head, if necessary, see your online User’s

Guide.

Caution: To keep your product looking like new, don’t place anything on top of the cover or use it as a writing surface. If you need to clean the cover, use only a soft, nonabrasive microfiber-type cloth.

Checking the Print Head Nozzles

If your printouts are faint or have gaps in them, some of the nozzles in the print head may be clogged or ink may be running low in one or more of the ink cartridges. Follow the steps below to check the print head nozzles.

1.

Load letter- or A4-size plain paper in the main paper cassette.

2.

Press Home , if necessary, then press l or r and select Setup .

3.

Select Maintenance , then Nozzle Check .

4.

Press x Start .

5.

Check the nozzle check pattern that prints to see if there are gaps in the lines:

Nozzles are clean

Nozzles need cleaning

6.

If there are no gaps, the print head is clean. Select Finish Nozzle Check .

If there are gaps or the pattern is faint, select Head Cleaning , then press x Start to

clean the print head (see page 24).

Maintaining Your Product 23


Cleaning the Print Head

If print quality has declined and the nozzle check indicates clogged nozzles, you can clean the print head. Print head cleaning uses ink, so clean it only if necessary.

Note: You cannot clean the print head if an ink cartridge is expended, and may not be able to clean it when a cartridge is low. You must replace the cartridge first (see

page 26).

1.

Load letter- or A4-size plain paper in the main paper cassette.

2.

Press Home , if necessary, then press l or r and select

3.

Select Maintenance , then Head Cleaning .

4.

Press x Start .

Setup .

Cleaning takes about 2 minutes. When it’s finished, you see a message on the display screen.

Caution: Never turn off the printer during head cleaning or you may damage it.

5.

Select Nozzle Check , then press x Start to run a nozzle check and confirm that the print head is clean.

6.

If there are still gaps or lines, or the test patterns are faint, run another cleaning cycle and check the nozzles again.

Note: If you don’t see any improvement after cleaning the print head four times, turn off the printer and wait at least six hours to let any dried ink soften. Then try cleaning the print head again. If quality does not improve, one of the ink cartridges may need to

be replaced. If that doesn’t help, contact Epson as described on page 35.

If you do not use your product often, it is a good idea to print a few pages at least once a month to maintain good print quality.

24 Maintaining Your Product


Checking Ink Levels

You can check the ink levels anytime right on the LCD screen. To check the ink levels with your Windows or Mac OS X software, see the instructions in your online User’s

Guide.

Note: You cannot print or copy when an ink cartridge is expended even if the other cartridges are not expended. Replace any expended cartridges before printing or copying.

Setup .

1.


2.

Select Ink Levels .

3.

The ink cartridge status is displayed. See page 26 to

replace a cartridge, if necessary.

In Windows, a window may appear on your computer screen when you try to print when ink is low. This window can optionally display ink offers and other updates from

Epson.

Note: To disable checking for ink offers or updates from Epson, see the instructions in your online User’s Guide.

Purchasing Epson Ink Cartridges

You can purchase genuine Epson ink and paper from Epson Supplies Central at


EPSON (800-463-7766).



Use the following list when you order or purchase new ink cartridges (you can mix

Standard- and High-capacity cartridges):

Ink color

Black

Cyan

Magenta

Yellow

Light Cyan

Light Magenta

99

99

99

Standard-capacity

—

99

99

98

98

98

High-capacity

98

98

98

Note: We recommend that you use genuine Epson cartridges and do not refill them.

The use of other products may affect your print quality and could result in printer damage.

Yields vary considerably based on images printed, print settings, paper type, frequency of use, and temperature. For print quality, a small amount of ink remains in the cartridge after the “replace cartridge” indicator comes on. Your printer ships with full cartridges and part of the ink from the first cartridges is used for priming the printer.

For best printing results, use up a cartridge within six months of opening the package, and before the expiration date on the cartridge box.

Store ink cartridges in a cool, dark place. If cartridges have been exposed to cold temperatures, allow them to warm up to room temperature for at least 3 hours before using them.

Replacing Ink Cartridges

Make sure you have a new ink cartridge before you begin.

Caution: Do not open ink cartridge packages until you are ready to install the ink.

Cartridges are vacuum packed to maintain reliability. Leave the expended cartridge installed until you have obtained a replacement, or the ink remaining in the print head nozzles may dry out.

1.

Turn on your product.

2.

If an ink cartridge is expended, you see a message on the

LCD screen. Note which cartridges need to be replaced and press OK .

Note: If a cartridge is expended, you must replace it to be able to print. If a cartridge is low, you can continue printing until a cartridge needs replacement.



3.

Open the scanner.

4.

Squeeze the tab on the cartridge and lift it up. Dispose of it carefully. Do not take the used cartridge apart or try to refill it.

Warning: If ink gets on your hands, wash them thoroughly with soap and water. If ink gets into your eyes, flush them immediately with water. Keep ink cartridges out of the reach of children and don’t drink the ink.

5.

Remove the new cartridge from its package.

6.

Remove the yellow tape from the bottom of the ink cartridge.

Caution: Do not remove any other labels or seals, or ink may leak. Do not touch the green chip on the front of the cartridge. This can damage the ink cartridge.



7.

Insert the new cartridge into the holder and push it down until it clicks into place.

8.

Once you replace all the cartridges that need replacing, close the scanner to begin charging the ink. This takes about 2 minutes. When you see a completion message on the display screen, ink charging is finished.

Caution: Never turn off your product while ink is charging or you’ll waste ink. If you see an ink replacement message on the LCD screen, press OK and press down all the cartridges securely. If you remove a low or expended ink cartridge, you cannot reinstall and use the cartridge.

Note: If you replaced a cartridge while copying a document or photo, cancel printing and make sure your original is still placed correctly on the document table.

Then copy your original again.



Solving Problems

Check the messages on the display screen to diagnose the cause of most problems. Press

Home , if necessary, then press l or r and select Problem Solver . Press l or r to see all the help topics.

You can also check the basic troubleshooting suggestions below, or your online User’s

Guide.

Problems and Solutions

Check the solutions below if you’re having trouble using your Epson product.

Note: If the screen is dark, press the touch panel to wake up the printer.

Network Problems

If you have a poor wireless connection, try moving the product to a different location.

Avoid placing it next to a microwave oven, 2.4 GHz cordless phone, or large metal object such as a filing cabinet.

Network setup failed

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Try moving the product to a different location.

Make sure there aren’t any access restrictions (such as MAC address filtering) set on the wireless router. If access restrictions are set, register the product’s MAC address on

the router. To obtain the MAC address, print a Network Status Sheet (see page 31).

Then see your router’s manual for instructions.

If your wireless router or access point doesn’t broadcast its network name (SSID), manually enter your wireless network name. If your wireless router or access point has wireless security enabled, you will also need to know what kind of security it is using.

If your wireless router has security enabled, make sure you entered the WEP key or

WPA passphrase correctly.

Remove and reinsert the CD to reinstall your product software.

Solving Problems 29


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The product cannot find or connect to the wireless router access point

■ Try connecting to the wireless router or access point with your computer or another device to confirm that it is working correctly.

Make sure that the product is within range of your router or access point.

If your wireless router or access point doesn’t broadcast its network name (SSID), manually enter your wireless network name. If your wireless router or access point has wireless security enabled, you will also need to know what kind of security it is using.

The product does not appear in the printer window

(Mac OS X)

Make sure the printer driver was installed correctly and that your computer’s TCP/IP settings are configured correctly.

Cannot print over the network

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Make sure you set up your software properly for network printing.

Print a Network Status Sheet (see page 31) and verify that the network settings are

correct.

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When using TCP/IP, make sure the product’s IP address is set correctly for your network. If your network does not assign IP addresses using DHCP, you need to set the IP address manually.

For an Ethernet connection, make sure that the product is turned on, and that your router, access point, switch, or hub link LED for the port the product is connected to is on or flashing. If the link LED is off, try the following:

■ Make sure the Ethernet cable is securely connected to both the product and your router, access point, switch, or hub.

Try connecting to another port on your router, access point, switch, or hub.

Try connecting the product to another router, access point, switch or hub.

Try connecting the product to your router, access point, switch, or hub with another Ethernet cable.

■ Try printing from another computer on the network to see if the problem persists.

30 Solving Problems


WiFi light is on but you can’t print

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■

Your router might not be assigning IP addresses automatically using DHCP. If it isn’t, you will need to set the product’s IP address manually. Make sure it is set correctly for your network. Contact your router manufacturer for assistance.

Make sure your firewall or security software is not set to block port 3629 (TCP/

UDP). Contact your firewall manufacturer for assistance.

Printing is slow or the print is cut off

Print a Network Status Sheet (see below) and check the signal strength. If it’s poor, try moving the product closer to your wireless router or access point. Avoid placing the product next to a microwave oven, 2.4 GHz cordless phone, or large metal objects such as a filing cabinet.

Cannot scan over the network

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Epson Scan is not available in Mac OS X 10.6; see page 22 for scanning instructions.

If you cannot scan from the product’s touch panel, make sure you restarted your computer after installing the product software. Make sure Epson Event Manager is not being blocked by your firewall or security software.

If you are scanning a large document at high resolution, a communication error may occur. If the scan did not complete, lower the resolution.

If network communication was interrupted while starting Epson Scan, exit Epson

Scan, and restart it after a few seconds. If Epson Scan cannot restart, turn the product off and on, and then try again. Check the Timeout Setting in EPSON Scan

Settings . For details, see the Epson Scan Help.

Print a Network Status Sheet

1.


2.

Press l or r to select Wi-Fi/Network Settings .

3.

Press l or r to select Confirm Wi-Fi/Network Settings .

4.

Press x Start twice to print the status sheet.

Setup .

Printing and Copying Problems

■ Make sure your paper is loaded printable side facedown (usually the whiter, brighter, or glossy side). Make sure paper is loaded under the edge guides.



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Make sure the type of paper you loaded matches the paper size and paper type settings

on the touch panel when copying (see page 7), when receiving faxes (see page 19), or

when printing with your printer software (see page 11).

Legal-size documents can be scanned, faxed, or copied using the Automatic

Document Feeder. If your copies are cropped, make sure you’ve loaded legal-size paper in the paper cassette.

When scanning, position your original in the back left corner of the scanner glass. If the edges are cropped, move it away from the corner slightly.

You cannot print, copy, or receive faxes when an ink cartridge is expended. Replace any expended cartridges before printing.

■

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Paper Feeding Problems

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If paper doesn’t feed correctly, remove the paper and fan the sheets, then reload them as shown on the Start Here sheet. Make sure paper is loaded under the edge guides.

Do not load too many sheets at once. You can load up to 100 sheets of letter- or A4size plain paper, 80 sheets of Bright White or Presentation Paper Matte, or 10 sheets of Premium Photo Paper Glossy (4 × 6 inch only). Load all other papers one sheet at a time. See your online User’s Guide for more information.

Do not load paper with holes punched in it.

If paper is jammed, follow these steps:

1.

Open the scanner and remove paper as shown, including any torn pieces.

Caution: To prevent damage, avoid handling parts inside the printer.

32 Solving Problems


2.

Pull back on the tabs to remove the cover inside the product. Remove jammed paper, including any torn pieces.

3.

Reattach the cover and close the scanner.

4.

You may also need to check other locations for jammed paper, such as the auto duplexer (on the back of the printer), the paper cassette, and underneath the printer. See the online User’s Guide for more information.

ADF Document Feeding Problems

If documents don’t feed correctly in the Automatic Document Feeder, make sure the corners of the paper are not bent, folded, or curled. Do not load more than 30 letter-size or

10 legal-size sheets at a time.

If documents have jammed:

1.

Open the ADF cover and pull any paper out to the left.

Caution: Do not try to remove the paper without opening the ADF cover or you could damage the mechanism.

2.

Lift open the ADF and check for any jammed paper underneath.



Faxing Problems

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Make sure the recipient’s fax machine is turned on and working.

Make sure the LINE port on the product is connected to a telephone wall jack. Verify that the telephone wall jack works by connecting a phone to it.

If you use a voicemail service, you should turn off Auto Answer. Otherwise, calls or

faxes may be inadvertently received by your voicemail (see page 19 for details on

manually receiving faxes).

If the line has static, press Home , press l or r to select Setup , select

Fax Settings , and then Communication . Turn off the V.34

and ECM (Error

Correction Mode) settings.

If the product is connected to a DSL phone line, you must have a DSL filter connected to the phone jack. Contact your DSL provider for the necessary filter.

If fax calls are disconnected when you hang up, make sure your phone or answering machine is connected to the EXT.

port.

If an answering machine is connected, set the number of rings to answer for receiving faxes to be greater than the number of rings for the answering machine.

■

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Print Quality Problems

■

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Make sure the document is placed flat against the document table glass and your

Epson printer is not tilted or placed on an uneven surface.

Load the paper printable side down (usually the whiter, brighter, or glossy side) in the cassette.

Make sure your paper isn’t damp or curled.

For the best print quality, use Epson papers (see page 5) and genuine Epson ink

cartridges (see page 25).

Make sure the type of paper you loaded matches the paper size and paper type settings

in your printer software (see page 14).

If you notice light or dark bands across your printouts or they are too faint, run a

nozzle check (see page 23) to see if the print head needs cleaning.

If you notice jagged vertical lines, you may need to align the print head. See the online

User’s Guide for instructions.

The ink cartridges may be low on ink. Check your cartridge status and replace

cartridges, if necessary (see page 26).

Clean the scanner glass with a soft, dry, lint-free cloth (paper towels are not recommended), or use a small amount of glass cleaner on a soft cloth, if necessary. Do not spray glass cleaner directly on the glass.

34 Solving Problems


Where to Get Help

Internet Support

Visit epson.com/support (U.S.) or epson.ca/support (Canada) for solutions to common problems. You can download drivers and documentation, get FAQs and troubleshooting advice, or e-mail Epson.

Speak to a Support Representative

Before you call Epson for support, please have the following information ready:

■

■

■

■

Product name (Artisan 837)

Product serial number (located on the back of the product and under the scanner)

Proof of purchase (such as a store receipt) and date of purchase

Computer configuration and description of the problem

Then call:

■ U.S.: (562) 276-4382, 6

7 AM – 4 PM on Saturday

AM – 8 PM , Pacific Time, Monday through Friday and

■ Canada: (905) 709-3839, 6 AM – 8 PM , Pacific Time, Monday through Friday

Days and hours of support are subject to change without notice. Toll or long distance charges may apply.

Purchase Supplies and Accessories

You can purchase genuine Epson ink and paper at Epson Supplies Central at


EPSON (800-463-7766).

Other Software Technical Support

ABBYY ® FineReader ®

Phone: (408) 457-9777 www.abbyyusa.com

[email protected]



Notices

Important Safety Instructions

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Before using your Epson product, read and follow these safety instructions:

■

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Be sure to follow all warnings and instructions marked on the product.

Use only the type of power source indicated on the product label.

Use only the power cord that comes with the product. Use of another cord may cause fires or electric shock. Do not use the cord with any other equipment. Make sure the power cord meets all relevant local safety standards.

■ The product’s power cord is for use with the product only. Use with other equipment may cause fire or electric shock.

Place the product near a wall outlet where the plug can be easily unplugged.

If you won’t be using the product for a long period, unplug the power cord from the electrical outlet.

■ Always turn off the product using the P On button, and wait until the P On light stops flashing before unplugging the product or cutting off power to the electrical outlet.

■ Avoid plugging the product into an outlet on the same circuit as a photocopier or air conditioning system that regularly switches on and off, or on an outlet controlled by a wall switch or timer.

■ Do not let the power cord become damaged or frayed. Place it to avoid abrasions, cuts, fraying, crimping, and kinking. Do not place objects on top of it and do not allow it to be stepped on or run over. Be careful to keep the cord straight at each end. If damage occurs to the plug, replace the cord or consult a qualified electrician. If there are fuses in the plug, make sure you replace them with fuses of the correct size and rating.

■ If you use an extension cord with the product, make sure the total ampere rating of the devices plugged into the extension cord does not exceed the cord’s ampere rating. Also, make sure the total ampere rating of all devices plugged into the wall outlet does not exceed the wall outlet’s ampere rating.

■ When connecting the product to a computer or other device with a cable, ensure the correct orientation of the connectors. Each connector has only one correct orientation. Inserting a connector in the wrong orientation may damage both devices connected by the cable.

■ Place the product on a flat, stable surface that extends beyond its base in all directions. It will not operate properly if it is tilted or at an angle.

■ Avoid placing the product in locations that are subject to rapid changes in heat or humidity, shocks or vibrations, or dust. Do not place the product near a radiator or heating vent or in direct sunlight. Do not place or store the product outdoors.

■ Keep the product away from potential sources of electromagnetic interference, such as loudspeakers or the base units of cordless phones.

36 Notices


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Allow space behind the product for the cables, and space above the product so that you can fully raise the document cover.

Leave enough space in front of the product for the paper to be fully ejected.

Leave enough room around the product for sufficient ventilation. Make sure the product is at least 4 inches (10 cm) away from the wall.

Do not block or cover openings in the product case or insert objects through the slots.

Do not use aerosol products that contain flammable gases inside or around the product. Doing so may cause fire.

Do not press too hard on the document table when placing the originals.

Do not open the scanner section while the product is faxing, copying, printing, or scanning.

Be careful not to trap your fingers when closing the scanner cover or scanner.

Do not touch the flat white cable inside the product.

Do not spill liquid on the product. Do not use the product near water. Do not use with wet hands.

Unplug the product and refer servicing to qualified service personnel under the following conditions: if the power cord or plug is damaged; if liquid has entered the product; if the product has been dropped or the case damaged; if the product does not operate normally or exhibits a distinct change in performance.

Adjust only those controls that are covered by the operating instructions. Except as specifically explained in your documentation, do not attempt to service the product yourself.

Never disassemble, modify, or attempt to repair the product by yourself, except as specifically explained in the documentation. Do not adjust controls that are not covered by the operating instructions.

When storing or transporting the product, do not tilt it, stand it on its side, or turn it upside down; otherwise ink may leak from the cartridges.

Always keep this guide handy.

Touch Panel Safety Instructions

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Press the touch panel gently with your fingertip. Do not press with force or use your fingernail.

Do not use items such as ball point pens, pencils, etc. to operate the touch panel.

Do not place heavy items on the touch panel. Contact Epson if the panel chips or cracks; do not attempt to remove broken pieces.

Do not place your product in areas where abrupt changes in temperature or humidity may occur. Condensation inside the panel may cause performance to deteriorate.

Do not touch the panel with wet or gloved hands or through the protective sheet or sticker; it may not respond.

Use only a dry, soft cloth to clean the touch panel. Do not use liquid or chemical cleansers.

Notices 37


■ If the touch panel is damaged, contact Epson. If the liquid crystal solution gets on your hands, wash them thoroughly with soap and water. If the liquid crystal solution gets into your eyes, flush them immediately with water. If discomfort or vision problems remain after a thorough flushing, see a doctor immediately.

Memory Card Safety Instructions

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Use only compatible memory cards (see the User’s Guide for a detailed list).

Do not remove a memory card or turn off the product while the memory card light is flashing.

Wireless Network Safety Instructions

■

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■

Do not use this product inside medical facilities or near medical equipment. Radio waves from the product may adversely affect the operation of medical equipment.

Keep this product at least 9 inches (22 cm) away from cardiac pacemakers. Radio waves from this product may adversely affect their operation.

Do not use this product near automatically controlled devices such as automatic doors or fire alarms. Radio waves from this product may adversely affect these devices.

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Ink Cartridge Safety Instructions

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Keep ink cartridges out of the reach of children.

Be careful when you handle used ink cartridges; there may be ink remaining around the ink supply port. If ink gets on your skin, wash it off with soap and water. If it gets in your eyes, flush them immediately with water. If ink gets in your mouth, spit it out and see a doctor right away.

Do not put your hand inside the product or touch any cartridges during printing.

Do not try to move the print head by hand, or you may damage the product.

Do not touch the green IC chip on the side of the cartridge. This may prevent normal operation.

Before transporting the product, make sure the print head is in the home (far right) position and the ink cartridges are in place.

Install a new ink cartridge immediately after removing a used one. Leaving cartridges uninstalled can dry out the print head and may prevent the product from printing.

Do not dismantle an ink cartridge. This could damage the print head.

Do not shake ink cartridges after opening their packages, and do not remove the label from the cartridge itself; this can cause leakage.

Use the ink cartridge before the date printed on its package.

38 Notices


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If you remove an ink cartridge for later use, protect the ink supply area from dirt and dust and store it in the same environment as the product. Note that there is a valve in the ink supply port, making covers or plugs unnecessary, but care is needed to prevent the ink from staining items that the cartridge touches. Do not touch the ink cartridge ink supply port or surrounding area. Store ink cartridges with their labels facing upward. Do not store cartridges upside down.

Store ink cartridges in a cool, dry place.

After bringing an ink cartridge in from a cold storage site, allow it to warm up at room temperature for at least 3 hours before using it.

Telephone Equipment Safety Instructions

When using telephone equipment, you should always follow basic safety precautions to reduce the risk of fire, electric shock, and personal injury, including the following:

■ Avoid using a telephone during an electrical storm. There may be a remote risk of electric shock from lightning.

■ Do not use a telephone to report a gas leak in the vicinity of the leak.

Caution: To reduce the risk of fire, use only a No. 26 AWG or larger telecommunication line cord.

Declaration of Conformity

According to 47CFR, Part 2 and 15 for: Class B Personal Computers and Peripherals; and/or CPU

Boards and Power Supplies used with Class B Personal Computers:

We:

Located at:

Epson America, Inc.

MS 3-13

3840 Kilroy Airport Way

Long Beach, CA 90806

Telephone: (562) 290-5254

Declare under sole responsibility that the product identified herein, complies with 47CFR Part 2 and

15 of the FCC rules as a Class B digital device. Each product marketed is identical to the representative unit tested and found to be compliant with the standards. Records maintained continue to reflect the equipment being produced can be expected to be within the variation accepted, due to quantity production and testing on a statistical basis as required by 47CFR §2.909.

Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

Trade Name: Epson

Type of Product: Multifunction printer

Model: C431A

Notices 39


FCC Compliance Statement

For United States Users

This equipment complies with Part 68 of the FCC rules and the requirements adopted by the

ACTA. On the back side is a label that contains, among other information, the FCC registration number and the ringer equivalence number (REN) for this equipment. You must, upon request, provide this information to your local telephone company. The information associated with the services the equipment is to be connected are REN: 0.1B, Jack type: RJ-11C.

The REN is useful to determine the quantity of devices that you may connect to your telephone line and still have all of those devices ring when your telephone number is called. In most, but not all areas, the sum of the RENs of all devices connected to one line should not exceed five (5.0). To be certain of the number of devices that you may connect to your line, you may want to contact your local telephone company to determine the maximum REN for your calling area. For products approved after July 23, 2001, the REN for this product is part of the product identifier that has the format US: BKMFA01BC431A. The digits represented by 01 are the REN without a decimal point

(e.g., 01 is a REN of 0.1). For earlier products, the REN is separately shown on the label.

This equipment may not be used on coin service provided by the telephone company. Connection to party lines is subject to state tariffs.

Should this equipment cause harm to the telephone network, the telephone company may discontinue your service temporarily. If possible they will notify you in advance that temporary discontinuance of service may be required. But if advanced notice isn’t practical, the telephone company will notify you as soon as possible. You will be informed of your right to file a complaint with the FCC. The telephone company may make changes in its facilities, equipment, operations or procedures that could affect the proper functioning of your equipment. If they do, you will be notified in advance to give you an opportunity to maintain uninterrupted telephone service.

This product is not intended to be repaired. If you experience trouble with this equipment, please contact:

Name:

Address:

Telephone:

Epson America, Inc.

3840 Kilroy Airport Way, Long Beach, CA 90806 U.S.A.

(562) 981-3840

The telephone company may ask that you disconnect this equipment from the network until the problem has been corrected or until you are sure that the equipment is not malfunctioning.

A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA. A compliant telephone cord and modular plug is provided with this product. It is designed to be connected to a compatible modular jack that is also compliant. See installation instructions for details.

The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device, including fax machines, to send any message unless such message clearly contains in a margin at the top or bottom of each transmitted page or on the first page of the transmission, the date and time it is sent and an identification of the business or other

40 Notices

Art837QG.book Page 41 Wednesday, April 27, 2011 4:07 PM entity, or other individual sending the message and the telephone number of the sending machine or such business, other entity, or individual. In order to program this information into your fax

machine, follow the instructions in “Entering Fax Header Information” on page 16.

According to the FCC’s electrical safety advisory, we recommend that you may install an AC surge arrestor in the AC outlet to which this equipment is connected. Telephone companies report that electrical surges, typically lightning transients, are very destructive to customer terminal equipment connected to AC power sources and that this is a major nationwide problem.

If your home has specially wired alarm equipment connected to the telephone line, ensure the installation of this equipment Model C431A does not disable your alarm equipment. If you have questions about what will disable alarm equipment, consult your telephone company or a qualified installer.

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This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio or television reception. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause interference to radio and television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

Reorient or relocate the receiving antenna.

Increase the separation between the equipment and receiver.

Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

■ Consult the dealer or an experienced radio/TV technician for help.

WARNING

The connection of a non-shielded equipment interface cable to this equipment will invalidate the

FCC Certification of this device and may cause interference levels which exceed the limits established by the FCC for this equipment. It is the responsibility of the user to obtain and use a shielded equipment interface cable with this device. If this equipment has more than one interface connector, do not leave cables connected to unused interfaces. Changes or modifications not expressly approved by the manufacturer could void the user’s authority to operate the equipment.

For Canadian Users

1. This product meets the applicable Industry Canada technical specifications.

Le présent matériel est conforme aux spécifications techniques applicables d’Industrie Canada.

2. The Ringer Equivalence Number is an indication of the maximum number of devices allowed to be connected to a telephone interface. The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the RENs of all the devices does not exceed five.

Notices 41


L’indice d’équivalence de la sonnerie (IES) sert à indiquer le nombre maximal de terminaux qui peuvent

être raccordés à une interface téléphonique. La terminaison d’une interface peut consister en une combinaison quelconque de dispositifs, à la seule condition que la somme d’indices d’équivalence de la sonnerie de tous les dispositifs n’excède pas 5.

This Class B digital apparatus complies with Canadian ICES-003.

Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.

Epson America, Inc., Limited Warranty

What Is Covered: Epson America, Inc. (“Epson”) warrants to the original retail purchaser that the

Epson printer covered by this limited warranty statement, if purchased and operated only in the

United States, Canada, or Puerto Rico, will be free from defects in workmanship and materials for a period of one (1) year from the date of original purchase. For warranty service, you must provide proof of the date of original purchase.

What Epson Will Do To Correct Problems: Should your Epson printer prove defective during the warranty period, please call the Epson Connection at (562) 276-4382 (U.S.) or (905) 709-3839

(Canada) for warranty repair instructions and return authorization. An Epson service technician will provide telephone diagnostic service to determine whether the printer requires service. If service is needed, Epson will, at its option, exchange or repair the printer without charge for parts or labor. If

Epson authorizes an exchange for the defective unit, Epson will ship a replacement printer to you, freight prepaid, so long as you use an address in the United States, Canada, or Puerto Rico.

Shipments to other locations will be made freight collect. You are responsible for securely packaging the defective unit and returning it to Epson within five (5) working days of receipt of the replacement. Epson requires a debit or a credit card number to secure the cost of the replacement printer in the event that you fail to return the defective one. If Epson authorizes repair instead of exchange, Epson will direct you to send your printer to Epson or its authorized service center, where the printer will be repaired and sent back to you. You are responsible for packing the printer and for all costs to and from the Epson authorized service center. When warranty service involves the exchange of the printer or a part, the item replaced becomes Epson property. The replacement printer or part may be new or refurbished to the Epson standard of quality, and, at Epson's option, may be another model of like kind and quality. Exchange products and parts assume the remaining warranty period of your original product covered by this limited warranty.

What This Warranty Does Not Cover: This warranty covers only normal use in the United States,

Canada, or Puerto Rico. Using this product for continuous production or similar high duty purposes is not considered normal use; damage, maintenance or service from such use will not be covered under this warranty. This warranty is not transferable. This warranty does not cover any color change or fading of prints or reimbursement of materials or services required for reprinting. This warranty does not cover damage to the Epson product caused by parts or supplies not manufactured, distributed or certified by Epson. This warranty does not cover ribbons, ink cartridges or third party parts, components, or peripheral devices added to the Epson product after its shipment from Epson, e.g., dealer or user-added boards or components. Epson is not responsible for warranty service should the Epson label or logo or the rating label or serial number be removed or should the product fail to be properly maintained or fail to function properly as a result of misuse, abuse, improper installation, neglect, improper shipping, damage caused by disasters such as fire, flood, and lightning, improper

42 Notices

Art837QG.book Page 43 Wednesday, April 27, 2011 4:07 PM electrical current, software problems, interaction with non-Epson products, or service other than by an Epson Authorized Servicer. If a claimed defect cannot be identified or reproduced, you will be held responsible for the costs incurred.

THE WARRANTY AND REMEDY PROVIDED ABOVE ARE EXCLUSIVE AND IN LIEU OF

ALL OTHER EXPRESS OR IMPLIED WARRANTIES INCLUDING, BUT NOT LIMITED

TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT OR

FITNESS FOR A PARTICULAR PURPOSE. SOME LAWS DO NOT ALLOW THE

EXCLUSION OF IMPLIED WARRANTIES. IF THESE LAWS APPLY, THEN ALL EXPRESS

AND IMPLIED WARRANTIES ARE LIMITED TO THE WARRANTY PERIOD

IDENTIFIED ABOVE. UNLESS STATED HEREIN, ANY STATEMENTS OR

REPRESENTATIONS MADE BY ANY OTHER PERSON OR FIRM ARE VOID. IN NO

EVENT SHALL EPSON OR ITS AFFILIATES BE LIABLE FOR ANY SPECIAL,

INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OR

INABILITY TO USE THE EPSON PRODUCT, WHETHER RESULTING FROM BREACH

OF WARRANTY OR ANY OTHER LEGAL THEORY. IN NO EVENT SHALL EPSON OR

ITS AFFILIATES BE LIABLE FOR DAMAGES OF ANY KIND IN EXCESS OF THE

ORIGINAL RETAIL PURCHASE PRICE OF THE PRODUCT.

In Canada, warranties include both warranties and conditions.

Some jurisdictions do not allow limitations on how long an implied warranty lasts, and some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations and exclusions may not apply to you. This warranty gives you specific legal rights and you may have other rights which vary from jurisdiction to jurisdiction.

To find the Epson Authorized Reseller nearest you, visit our website at: http://www.epson.com.

To find the Epson Customer Care Center nearest you, visit http://www.epson.com/support.

You can also write to: Epson America, Inc., P.O. Box 93012, Long Beach, CA 90809-3012

Copyright Notice

All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of Seiko Epson Corporation. The information contained herein is designed only for use with this Epson product. Epson is not responsible for any use of this information as applied to other equipment.

Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third parties for damages, losses, costs, or expenses incurred by purchaser or third parties as a result of: accident, misuse, or abuse of this product or unauthorized modifications, repairs, or alterations to this product, or (excluding the U.S.) failure to strictly comply with Seiko Epson Corporation’s operating and maintenance instructions.

Seiko Epson Corporation shall not be liable for any damages or problems arising from the use of any options or any consumable products other than those designated as Original Epson Products or

Epson Approved Products by Seiko Epson Corporation.

Notices 43


In addition to software program rights owned by Seiko Epson Corporation, this product also includes open source software. Refer to OSS.pdf on your product software CD-ROM for a list of open source software and software license terms applied to this printer.

Responsible Use of Copyrighted Materials

Epson encourages each user to be responsible and respectful of the copyright laws when using any

Epson product. While some countries’ laws permit limited copying or reuse of copyrighted material in certain circumstances, those circumstances may not be as broad as some people assume. Contact your legal advisor for any questions regarding copyright law.

Trademarks

Epson and Supplies Central are registered trademarks and Epson Exceed Your Vision is a registered logomark of Seiko Epson Corporation.

Artisan is a registered trademark and Epson Connection is a service mark of Epson America, Inc.

General Notice: Other product names used herein are for identification purposes only and may be trademarks of their respective owners. Epson disclaims any and all rights in those marks.

This information is subject to change without notice.

© 2011 Epson America, Inc. 5/11

CPD-34220

Printed in XXXXXX

Epson Artisan 837 Quick Guide

Artisan

®

837

Quick Guide

About Your Product

Adjusting the Control Panel

Using the Touch Panel

Using Special Papers

Placing Originals for Copying,

Scanning, or Faxing

Using the Scanner Glass

Using the Automatic Document Feeder

Printing From a Memory Card

Inserting the Card

Removing the Card

Printing Photos From the LCD Screen

Printing From Your Computer

Printing in Windows

Printing with Mac OS X

Selecting the Correct Paper Type

Faxing a Document

Connecting a Phone or Answering Machine

Setting Up Fax Features

Entering Fax Header Information

Entering Your Sender Name

Entering Your Phone Number

Using the Keypad to Enter Numbers and Characters

Selecting the Number of Rings to Answer

Sending a Fax From the Touch Panel

Receiving Faxes

Manually Receive a Fax

Scanning a Document or

Photo

Quick Scanning with the Touch Panel

Scanning with Epson Scan Software

Scanning with Mac OS X 10.6

Maintaining Your Product

Checking the Print Head Nozzles

Cleaning the Print Head

Checking Ink Levels

Purchasing Epson Ink Cartridges

Replacing Ink Cartridges

Solving Problems

Problems and Solutions

Network Problems

Network setup failed

The product cannot find or connect to the wireless router access point

The product does not appear in the printer window

(Mac OS X)

Cannot print over the network

WiFi light is on but you can’t print

Printing is slow or the print is cut off

Cannot scan over the network

Printing and Copying Problems

Paper Feeding Problems

ADF Document Feeding Problems

Faxing Problems

Print Quality Problems

Where to Get Help

Notices

Important Safety Instructions

Touch Panel Safety Instructions

Memory Card Safety Instructions

Wireless Network Safety Instructions

Ink Cartridge Safety Instructions

Telephone Equipment Safety Instructions

Declaration of Conformity

FCC Compliance Statement

For United States Users

WARNING

For Canadian Users

Epson America, Inc., Limited Warranty

Copyright Notice

Responsible Use of Copyrighted Materials

Trademarks

Key Features

Related manuals

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