PaloAlto Networks M-300 Hardware Reference Manual

M-300 and M-700 Appliance
Hardware Reference
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Palo Alto Networks, Inc.
www.paloaltonetworks.com
©2021–2022 Palo Alto Networks, Inc. Palo Alto Networks is a registered trademark of Palo
Alto Networks. A list of our trademarks can be found at www.paloaltonetworks.com/company/
trademarks.html. All other marks menoned herein may be trademarks of their respecve
companies.
Last Revised
February 28, 2022
M-300 and M-700 Appliance Hardware Reference
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©2022 Palo Alto Networks, Inc.
Table of Contents
Before You Begin................................................................................................5
Upgrade/Downgrade Consideraons for Firewalls and Appliances................................ 6
Tamper Proof Statement............................................................................................................ 7
Third-Party Component Support............................................................................................. 8
Product Safety Warnings........................................................................................................... 9
M-300 and M-700 Appliance Overview.................................................... 13
M-300
M-300
M-700
M-700
Appliance
Appliance
Appliance
Appliance
Front Panel................................................................................................ 14
Back Panel................................................................................................. 16
Front Panel................................................................................................ 18
Back Panel................................................................................................. 20
Install the M-300 and M-700 Appliance....................................................23
Install the M-300 or M-700 Appliance in an Equipment Rack.......................................24
Install the M-300 Appliance in a 19” Equipment Rack......................................... 24
Install the M-700 Appliance in a 19” Equipment Rack......................................... 26
Connect Power to an M-300 or M-700 Appliance...........................................................30
Connect AC Power to an M-300 or M-700 Appliance.........................................30
Service the M-300 or M-700 Appliance.................................................... 31
Replace an M-300 or M-700 Drive...................................................................................... 32
Replace an M-300 or M-700 Appliance System Drive......................................... 32
Replace an M-300 or M-700 Appliance Log Drive................................................35
Replace an M-300 or M-700 Appliance Power Supply................................................... 40
M-300 and M-700 Appliance Port LEDs............................................................................ 41
M-300 and M-700 Appliance Specificaons............................................ 43
M-300
M-300
M-300
M-300
and M-700 Physical Specificaons......................................................................... 44
and M-700 Electrical Specificaons....................................................................... 45
and M-700 Environmental Specificaons............................................................. 46
and M-700 Miscellaneous Specificaons..............................................................47
M-300 and M-700 Appliance Hardware Compliance Statements....... 49
M-300 and M-700 Compliance Statements....................................................................... 50
M-300 and M-700 Appliance Hardware Reference
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©2022 Palo Alto Networks, Inc.
Table of Contents
M-300 and M-700 Appliance Hardware Reference
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©2022 Palo Alto Networks, Inc.
Before You Begin
Read the following topics before you install or service a Palo Alto Networks® nextgeneraon firewall or appliance. The following topics apply to all Palo Alto Networks
firewalls and appliances except where noted.
> Upgrade/Downgrade Consideraons for Firewalls and Appliances
> Tamper Proof Statement
> Third-Party Component Support
> Product Safety Warnings
5
Before You Begin
Upgrade/Downgrade Consideraons for Firewalls and
Appliances
The following table lists hardware features that have upgrade or downgrade impact. Make sure
you understand all upgrade/downgrade consideraons before you upgrade or downgrade from
the specified version of PAN-OS.
Feature
Release
Upgrade Consideraons
Downgrade
Consideraons
PA-7000 Log
Forwarding Card (LFC)
10.0
If you are using an LFC
with a PA-7000 Series
Firewall, when you
upgrade to PAN-OS
10.0, you must configure
the management plane
or dataplane interface
for the service route
because the LFC ports
do not support the
requirements for the
service route. We
recommend using the
dataplane interface for
the Data Services service
route.
n/a
Upgrading a PA-7000
Series Firewall with a
first generaon switch
management card
(PA-7050-SMC or
PA-7080-SMC)
PAN-OS 8.0
and later
Before upgrading
the firewall, run the
following CLI command
to check the flash drive’s
status: debug system
disk-smart-info
disk-1.
Before downgrading
the firewall, run the
following CLI command
to check the flash drive’s
status: debug system
disk-smart-info
disk-1.
If the value for
aribute ID #232,
Available_Reservd_Space
0x0000, is greater than
20, then proceed with
the upgrade. If the value
is less than 20, then
contact support for
assistance.
If the value for
aribute ID #232,
Available_Reservd_Space
0x0000, is greater than
20, then proceed with
the downgrade. If the
value is less than 20,
then contact support for
assistance.
M-300 and M-700 Appliance Hardware Reference
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©2022 Palo Alto Networks, Inc.
Before You Begin
Tamper Proof Statement
To ensure that products purchased from Palo Alto Networks were not tampered with during
shipping, verify the following upon receipt of each product:
• The tracking number provided to you electronically when ordering the product matches the
tracking number that is physically labeled on the box or crate.
• The integrity of the tamper-proof tape used to seal the box or crate is not compromised.
• The integrity of the warranty label on the firewall or appliance is not compromised.
(PA-7000 Series firewalls only) PA-7000 Series firewalls are modular systems and
therefore do not include a warranty label on the firewall.
M-300 and M-700 Appliance Hardware Reference
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©2022 Palo Alto Networks, Inc.
Before You Begin
Third-Party Component Support
Before you consider installing third-party hardware, read the Palo Alto Networks Third-Party
Component Support statement.
M-300 and M-700 Appliance Hardware Reference
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©2022 Palo Alto Networks, Inc.
Before You Begin
Product Safety Warnings
To avoid personal injury or death for yourself and others and to avoid damage to your Palo Alto
Networks hardware, be sure you understand and prepare for the following warnings before you
install or service the hardware. You will also see warning messages throughout the hardware
reference where potenal hazards exist.
All Palo Alto Networks products with laser-based opcal interfaces comply with 21 CFR
1040.10 and 1040.11.
The following safety warnings apply to all Palo Alto Networks firewalls and appliances, unless a
specific hardware model is specified.
• When installing or servicing a Palo Alto Networks firewall or appliance hardware component
that has exposed circuits, ensure that you wear an electrostac discharge (ESD) strap. Before
handling the component, make sure the metal contact on the wrist strap is touching your skin
and that the other end of the strap is connected to earth ground.
French Translaon: Lorsque vous installez ou que vous intervenez sur un composant matériel
de pare-feu ou de disposif Palo Alto Networks qui présente des circuits exposés, veillez
à porter un bracelet anstaque. Avant de manipuler le composant, vérifiez que le contact
métallique du bracelet anstaque est en contact avec votre peau et que l’autre extrémité du
bracelet est raccordée à la terre.
• Use grounded and shielded Ethernet cables to ensure agency compliance with electromagnec
compliance (EMC) regulaons.
French Translaon: Des câbles Ethernet blindés reliés à la terre doivent être ulisés pour
garanr la conformité de l'organisme aux émissions électromagnéques (CEM).
• (PA-3200, PA-5200, PA-5400, PA-7050, and PA-7080 firewalls only) At least two people are
recommended for unpacking, handling, and relocang the heavier firewalls.
• Do not connect a supply voltage that exceeds the input range of the firewall or appliance. For
details on the electrical range, refer to electrical specificaons in the hardware reference for
your firewall or appliance.
French Translaon: Veillez à ce que la tension d’alimentaon ne dépasse pas la plage d’entrée
du pare-feu ou du disposif. Pour plus d’informaons sur la mesure électrique, consulter la
rubrique des caractérisques électriques dans la documentaon de votre matériel de pare-feu
ou votre disposif.
• Do not replace a baery with an incorrect baery type; doing so can cause the replacement
baery to explode. Dispose of used baeries according to local regulaons.
French Translaon: Ne remplacez pas la baerie par une baerie de type non adapté, cee
dernière risquerait d’exploser. Meez au rebut les baeries usagées conformément aux
instrucons.
• I/O ports are intended for intra-building connecons only and not intended for OSP (Outside
Plant) connecons or any network connecons subject to external voltage surge events.
M-300 and M-700 Appliance Hardware Reference
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©2022 Palo Alto Networks, Inc.
Before You Begin
•
(All Palo Alto Networks appliances with two or more
power supplies)
Cauon: Shock hazard
Disconnect all power cords (AC or DC) from the power
inputs to fully de-energize the hardware.
French Translaon: (Tous les appareils Palo Alto
Networks avec au moins deux sources d’alimentaon)
Débranchez tous les cordons d’alimentaon (c.a. ou
c.c.) des entrées d’alimentaon et meez le matériel
hors tension.
•
(PA-7000 Series firewalls only)
Cauon: High touch current
Connect to earth before connecng to the power
supply.
Ensure that the protecve earthing conductor is
connected to the provided ground lug on the rear side
of the firewall.
•
(PA-7000 Series firewalls only) When removing a fan
tray from a PA-7000 Series firewall, first pull the fan
tray out about 1 inch (2.5cm) and then wait a minimum
of 10 seconds before extracng the enre fan tray.
This allows the fans to stop spinning and helps you
avoid serious injury when removing the fan tray. You
can replace a fan tray while the firewall is powered
on but you must replace it within 45 seconds and you
can only replace one fan tray at a me to prevent the
thermal protecon circuit from shung down the
firewall.
French Translaon: (Pare-feu PA-7000 uniquement)
Lors du retrait d’un roir de venlaon d’un parefeu PA-7000, rerez tout d’abord le roir sur 2,5 cm,
puis paentez au moins 10 secondes avant de rerer
complètement le roir de venlaon. Cela permet aux
venlateurs d’arrêter de tourner et permet d’éviter des
blessures graves lors du retrait du roir. Vous pouvez
remplacer un roir de venlaon lors de la mise sous
tension du pare-feu. Toutefois, vous devez le faire dans
les 45 secondes et vous ne pouvez remplacer qu’un
roir à la fois, sinon le circuit de protecon thermique
arrêtera le pare-feu.
M-300 and M-700 Appliance Hardware Reference
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©2022 Palo Alto Networks, Inc.
Before You Begin
The following applies only to Palo Alto Networks firewalls that support a direct current (DC)
power source:
French Translaon: Les instrucons suivantes s’appliquent uniquement aux pare-feux de Palo Alto
Networks prenant en charge une source d’alimentaon en courant connu (c.c.):
• Do not connect or disconnect energized DC wires to the power supply.
French Translaon: Ne raccordez ni débranchez de câbles c.c. sous tension à la source
d’alimentaon.
• The DC system must be earthed at a single (central) locaon.
French Translaon: Le système c.c. doit être mis à la terre à un seul emplacement (central).
• The DC supply source must be located within the same premises as the firewall.
French Translaon: La source d’alimentaon c.c. doit se trouver dans les mêmes locaux que ce
pare-feu.
• The DC baery return wiring on the firewall must be connected as an isolated DC (DC-I) return.
French Translaon: Le câblage de retour de baerie c.c. sur le pare-feu doit être raccordé en
tant que retour c.c. isolé (CC-I).
• The firewall must be connected either directly to the DC supply system earthing electrode
conductor or to a bonding jumper from an earthing terminal bar or bus to which the DC supply
system earthing electrode conductor is connected.
French Translaon: Ce pare-feu doit être branché directement sur le conducteur à électrode
de mise à la terre du système d’alimentaon c.c. ou sur le connecteur d'une barree/d'un bus
à bornes de mise à la terre auquel le conducteur à électrode de mise à la terre du système
d'alimentaon c.c. est raccordé.
• The firewall must be in the same immediate area (such as adjacent cabinets) as any other
equipment that has a connecon between the earthing conductor of the DC supply circuit and
the earthing of the DC system.
French Translaon: Le pare-feu doit se trouver dans la même zone immédiate (des armoires
adjacentes par exemple) que tout autre équipement doté d’un raccordement entre le
conducteur de mise à la terre du même circuit d’alimentaon c.c. et la mise à la terre du
système c.c.
• Do not disconnect the firewall in the earthed circuit conductor between the DC source and the
point of connecon of the earthing electrode conductor.
French Translaon: Ne débranchez pas le pare-feu du conducteur du circuit de mise à la terre
entre la source d'alimentaon c.c. et le point de raccordement du conducteur à électrode de
mise à la terre.
• Install all firewalls that use DC power in restricted access areas only. A restricted access area
is where access is granted only to cra (service) personnel using a special tool, lock and key, or
other means of security, and that is controlled by the authority responsible for the locaon.
French Translaon: Tous les pare-feux ulisant une alimentaon c.c. sont conçus pour être
installés dans des zones à accès limité uniquement. Une zone à accès limité correspond à une
zone dans laquelle l’accès n’est autorisé au personnel (de service) qu'à l'aide d'un oul spécial,
cadenas ou clé, ou autre disposif de sécurité, et qui est contrôlée par l'autorité responsable du
site.
M-300 and M-700 Appliance Hardware Reference
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©2022 Palo Alto Networks, Inc.
Before You Begin
• Install the firewall DC ground cable only as described in the power connecon procedure
for the firewall that you are installing. You must use the American wire gauge (AWG) cable
specified and torque all nuts to the torque value specified in the installaon procedure for your
firewall.
French Translaon: Installez le câble de mise à la terre c.c. du pare-feu comme indiqué dans la
procédure de raccordement à l’alimentaon pour le pare-feu que vous installez. Ulisez le câble
American wire gauge (AWG) indiqué et serrez les écrous au couple indiqué dans la procédure
d’installaon de votre pare-feu pare-feu.
• The firewall permits the connecon of the earthed conductor of the DC supply circuit to
the earthing conductor at the equipment as described in the installaon procedure for your
firewall.
French Translaon: Ce pare-feu permet de raccorder le conducteur de mise à la terre du circuit
d’alimentaon c.c. au conducteur de mise à la terre de l’équipement comme indiqué dans la
procédure d’installaon du pare-feu.
• A suitably-rated DC mains disconnect device must be provided as part of the building
installaon.
French Translaon: Un interrupteur d'isolement suffisant doit être fourni pendant l'installaon
du bâment.
M-300 and M-700 Appliance Hardware Reference
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©2022 Palo Alto Networks, Inc.
M-300 and M-700 Appliance Overview
The Palo Alto Networks® M-300 and M-700 appliances are mul-funcon appliances
that you can configure to funcon in Panorama™ Management mode, Panorama
Management-only mode, Panorama Log Collector mode, or PAN-DB Private Cloud
mode (M-700 only).
First Supported Soware Release: Panorama 10.2
The following topics describe the hardware features of the M-300 and M-700
appliances.
> M-300 Appliance Front Panel
> M-300 Appliance Back Panel
> M-700 Appliance Front Panel
> M-700 Appliance Back Panel
13
M-300 and M-700 Appliance Overview
M-300 Appliance Front Panel
The following image shows the front panel of the M-300 appliance and the table describes each
front-panel component.
Item
Component
Descripon
1
System drive
480GB solid-state drive (SSD) used to store the
operang system files and system logs.
2
Unique Idenficaon (UID)
buon
Use the UID feature to help you locate the
appliance when you move from the front to the
back of the equipment rack where the appliance
is installed. When you push the UID buon to
enable the UID feature, both the front-panel
System informaon LED and the back-panel UID
LED illuminate bright blue to help you locate the
appliance when you move between opposite sides
of the equipment rack. Push the UID buon again
to deacvate these LEDs.
3
System informaon (overheat
and UID) LED
• Solid red—An overheat condion occurred.
• Blinking red at the rate of one blink per second
(1Hz)—A fan failure occurred.
• Blinking red at the rate of one blink every four
seconds (.25Hz)—One of the two power supplies
is not providing power to the appliance (possibly
because a power supply failed or because there
is no power source connected to the power
supply).
• Solid blue—The UID feature is acvated (see the
UID buon descripon).
M-300 and M-700 Appliance Hardware Reference
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©2022 Palo Alto Networks, Inc.
M-300 and M-700 Appliance Overview
Item
Component
Descripon
4
Network acvity LEDs
Blinking green indicates network acvity.
5
Hard-disk drive (HDD) LED
Blinking yellow indicates IDE channel acvity (SAS/
SATA drive) on the front log drives.
6
Power LED
Solid green indicates that the appliance is powered
on.
7
Reset buon
Press this buon to reboot the appliance.
8
Power buon
Press this buon to power on or power off the
appliance. Powering off the appliance with this
buon puts the appliance in standby power mode.
To completely power off the appliance, you must
disconnect the AC power cords from both power
supplies.
9
Hard-disk drives (HDDs)
Disk drive bays and HDDs used for log storage. By
default, the M-300 ships with four HDDs installed
in drive bays A1/A2 and B1/B2. Each pair of drives
are in a RAID 1 configuraon (A1-A2 is a RAID 1
pair and B1-B2 is a RAID 1 pair).
For details on storage capacity, refer to the
Panorama Datasheet.
10
Hard-disk drive (HDD) LEDs
Status LEDs—two for each log drive:
• Top LED—Flashing blue indicates drive acvity.
• Boom LED—Solid red indicates a log drive
failure.
M-300 and M-700 Appliance Hardware Reference
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©2022 Palo Alto Networks, Inc.
M-300 and M-700 Appliance Overview
M-300 Appliance Back Panel
The following image shows the back panel of the M-300 appliance and the table describes each
back-panel component.
Item
Component
Descripon
1
Power supplies
Use the AC power supply inputs to connect power
to the appliance. The second power supply is for
redundancy.
2
Ethernet ports
Two RJ-45 100Mbps/1Gbps/10Gbps Ethernet
ports. While facing the back of the appliance, the
ports are labeled as follows:
The port labels are located on top of the
appliance.
• Le—Management (MGT) port used for
managing the appliance and for data traffic.
• Right—Ethernet1/1
For informaon on configuring these ports, refer
to the Panorama™ Administrator’s Guide on the
Technical Documentaon Portal for the release
version running on your appliance.
3
USB ports
Not used.
4
IPMI port
Not used.
M-300 and M-700 Appliance Hardware Reference
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©2022 Palo Alto Networks, Inc.
M-300 and M-700 Appliance Overview
Item
Component
Descripon
5
Console port
Use this port to connect a management computer to
the appliance using a 9-pin serial cable and terminal
emulaon soware.
The console connecon provides access to
appliance boot messages, the Maintenance
Recovery Tool (MRT), and the command line
interface (CLI).
If your management computer does not
have a serial port, use a USB-to-serial
converter.
Use the following sengs to configure your
terminal emulaon soware to connect to the
console port:
• Data rate: 9600
• Data bits: 8
• Parity: None
• Stop bits: 1
• Flow control: None
6
Unique Idenficaon (UID)
LED
UID LED that illuminates bright blue when you push
the UID buon on the front of the appliance.
For informaon on using the UID feature, see the
UID buon descripon for the M-300 Appliance
Front Panel.
M-300 and M-700 Appliance Hardware Reference
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©2022 Palo Alto Networks, Inc.
M-300 and M-700 Appliance Overview
M-700 Appliance Front Panel
The following image shows the front panel of the M-700 appliance and the table describes each
front-panel component.
Item
Component
Descripon
1
Power buon
Press this buon to power on or power off the
appliance. Powering off the appliance with this
buon puts the appliance in standby power mode.
To completely power off the appliance, you must
disconnect the AC power cords from both power
supplies.
2
Reset buon
Press this buon to reboot the appliance.
3
Power LED
Solid green indicates that the appliance is powered
on.
4
Power failure LED
Solid red indicates that either a power supply failed
or that there is no power source connected to a
power supply.
5
Hard-disk drive (HDD) LED
Blinking yellow indicates IDE channel acvity (SAS/
SATA drive) on the front log drives.
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©2022 Palo Alto Networks, Inc.
M-300 and M-700 Appliance Overview
Item
Component
Descripon
6
System informaon (overheat
and UID) LED
• Solid red—An overheat condion occurred.
• Blinking red at the rate of one blink per second
(1Hz)—A fan failure occurred.
• Blinking red at the rate of one blink every four
seconds (.25Hz)—One of the two power supplies
is not providing power to the appliance (possibly
because a power supply failed or because there
is no power source connected to the power
supply).
• Solid blue—The UID feature is acvated (see the
UID buon descripon for the M-700 Appliance
Back Panel.)
7
Hard-disk drives (HDDs)
Disk drive bays and HDDs used for log storage. By
default, the M-700 ships with four HDDs installed
in drive bays A1/A2 and B1/B2. You can install up
to eight addional drives (four addional RAID 1
pairs) in the remaining drive bays (C1/C2, D1/D2,
E1/E2, and F1-F2) to increase log storage capacity.
Each pair of drives are in a RAID 1 configuraon.
For example, A1-A2 is a RAID 1 pair and B1-B2 is a
RAID 1 pair.
For details on storage capacity, refer to the
Panorama Datasheet. For details on adding
addional storage to the appliance, refer the
Panorama Administrator’s Guide on the Technical
Documentaon Portal for the release version
running on your appliance.
8
Hard-disk drive (HDD) LEDs
Status LEDs—two for each log drive:
• Top LED—Flashing blue indicates drive acvity.
• Boom LED—Solid red indicates a log drive
failure.
M-300 and M-700 Appliance Hardware Reference
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©2022 Palo Alto Networks, Inc.
M-300 and M-700 Appliance Overview
M-700 Appliance Back Panel
The following image shows the back panel of the M-700 appliance and the table describes each
back-panel component.
Item
Component
Descripon
1
System drive
480GB solid-state drive (SSD) used to store the
operang system files and system logs.
2
Power supplies
Use the AC power supply inputs to connect power
to the appliance. The second power supply is for
redundancy.
3
Ethernet ports
Two RJ-45 100Mbps/1Gbps/10Gbps Ethernet
ports. While facing the back of the appliance, the
ports are labeled as follows:
The port labels are located on top of the
appliance.
• Le—Management (MGT) port used for
managing the appliance and for data traffic.
• Right—Ethernet1/1
For informaon on configuring these ports, refer
to the Panorama™ Administrator’s Guide on the
Technical Documentaon Portal for the release
version running on your appliance. If the appliance
M-300 and M-700 Appliance Hardware Reference
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©2022 Palo Alto Networks, Inc.
M-300 and M-700 Appliance Overview
Item
Component
Descripon
is in PAN-DB mode, refer to the appropriate
release-specific PAN-OS® Administrators Guide.
4
USB ports
Not used.
5
IPMI port
Not used.
6
Console port
Use this port to connect a management computer to
the appliance using a 9-pin serial cable and terminal
emulaon soware.
The console connecon provides access to
appliance boot messages, the Maintenance
Recovery Tool (MRT), and the command line
interface (CLI).
If your management computer does not
have a serial port, use a USB-to-serial
converter.
Use the following sengs to configure your
terminal emulaon soware to connect to the
console port:
• Data rate: 9600
• Data bits: 8
• Parity: None
• Stop bits: 1
• Flow control: None
7
Unique Idenficaon (UID)
buon and LED
M-300 and M-700 Appliance Hardware Reference
Use the UID feature to help you locate the
appliance when you move from the back to the
front of the equipment rack where the appliance
is installed. When you push the UID buon to
enable the UID feature, both the front-panel
System informaon LED and the back-panel UID
LED illuminate bright blue to help you locate the
appliance when you move between opposite sides
of the equipment rack. The back-panel UID LED is
located to the right of the UID buon. Push the UID
buon again to deacvate these LEDs.
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M-300 and M-700 Appliance Overview
Item
Component
Descripon
The UID buon is very small and is
located to the le of the UID LED. Use
a small object, such as a paper clip, to
press the buon.
8
SFP+ ports
Two SFP+ (10Gbps) ports. While facing the back of
the appliance, the le port is labeled Ethernet 1/3
and the right port is labeled Ethernet 1/2.
The port labels are located on top of the
appliance.
For informaon on configuring these ports, refer
to the Panorama™ Administrator’s Guide on the
Technical Documentaon Portal for the release
running on your appliance. If the appliance is in
PAN-DB mode, refer to the appropriate releasespecific PAN-OS® Administrators Guide.
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Install the M-300 and M-700 Appliance
The following topics describe how to install the M-300 and M-700 appliances in an
equipment rack and how to connect power to them.
> Install the M-300 or M-700 Appliance in an Equipment Rack
> Connect Power to an M-300 or M-700 Appliance
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Install the M-300 and M-700 Appliance
Install the M-300 or M-700 Appliance in an Equipment
Rack
The following topics describe how to install the M-300 and M-700 appliances in an equipment
rack.
• Install the M-300 Appliance in a 19” Equipment Rack
• Install the M-700 Appliance in a 19” Equipment Rack
Install the M-300 Appliance in a 19” Equipment Rack
The following procedure describes how to install the M-300 appliance in a four-post equipment
rack (shipped with the appliance). The rack kit includes the hardware required to install the
appliance in most equipment racks. Extra screws and washers are included.
STEP 1 | Aach the inner rail sets (two each) to each side of the appliance by aligning the square holes
on each rail with the rail hooks on the appliance and then sliding the rails toward the front of
the appliance to engage the hooks. Secure the back inner-rails using two M4 screws for each
rail and secure the front inner-rails using one M4 screw for each rail.
The inner-rails also use pressure-lock clips that lock the rails to the appliance. Remove
the two M4 screws and pull the metal tab on the clips to remove the rail from the
appliance.
STEP 2 | Install one outer rack-mount rail assembly (two rails each) on each side of the equipment
rack. Push the rail buons in on the ends of the rails, insert the studs in to the square rack
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holes, and then release the buons to secure the rails to the rack. The following image shows
the right side of the rack if you are facing the front of the rack.
To remove the outer rails from the rack, you must pull the release clips located at the
front and back end of each rail assembly to release the rails from the rack.
STEP 3 | Install the firewall in to the equipment rack by sliding the inner-rails in to the outer rackmount rails unl the appliance stops (about halfway in to the rack). Push the inner-rail release
clips on each side of the two rails (push the le clip up and the right clip down) to release
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Install the M-300 and M-700 Appliance
the appliance and then connue to slide the appliance in to the rack unl the front of the
appliance is flush with the front of the rack. The inner-rail release clips are shown in step 1.
STEP 4 | Secure the front of the appliance to the rack by turning the front thumb screws on each rail
clockwise unl ght. Secure the back rail to the rack using one M5 screw (with washer) for
each rail.
Install the M-700 Appliance in a 19” Equipment Rack
The following procedure describes how to install the M-700 appliance in a four-post equipment
rack (shipped with the appliance). The rack kit includes the hardware required to install the
appliance in most equipment racks. Extra screws and washers are included.
STEP 1 | Aach the inner-rails to each side of the appliance by aligning the square holes on each
rail with the rail hooks on the appliance and then sliding the rails toward the front of the
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appliance to engage the hooks. Secure the back part of each rail to the appliance using one
M4 screw for each rail.
The inner-rails also use a pressure-lock clip (one on each rail) that locks the rails to the
appliance. Remove the M4 screw and pull the metal tab on the clip to remove the rail
from the appliance.
STEP 2 | Install one outer rack-mount rail to each side of the equipment rack. Push the two rail hooks
(on the front and back of each rail) in to the square rack holes and push down to engage the
hooks. The release buons located above each rail hook will depress as you push the rail
hooks in to the square holes. Secure the back of each rail to the rack using two M5 screws
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Install the M-300 and M-700 Appliance
(with washers) for each rail. The following image shows the right side of the rack if you are
facing the front of the rack.
STEP 3 | Install the appliance in to the equipment rack by sliding the inner-rails in to the outer rackmount rails unl the appliance stops (about halfway in to the rack). Push the inner-rail release
clips on each side of the two rails to release the appliance and then connue to slide the
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Install the M-300 and M-700 Appliance
appliance in to the rack unl the front of the appliance is flush with the front of the rack. The
inner-rail release clips are shown in step 1.
STEP 4 | Secure the front of the appliance to the rack by turning the front thumb screws on each rail
clockwise unl ght.
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Install the M-300 and M-700 Appliance
Connect Power to an M-300 or M-700 Appliance
M-300 and M-700 appliances have two AC power supplies (the second power supply is for
redundancy). For details on power requirements and power consumpon, see M-300 and M-700
Electrical Specificaons.
• Connect AC Power to an M-300 or M-700 Appliance
Connect AC Power to an M-300 or M-700 Appliance
The following procedure describes how to connect AC power to an M-300 or M-700 appliance.
To avoid injury to yourself or damage to your Palo Alto Networks® hardware or the data
that resides on the hardware, read the Product Safety Warnings.
STEP 1 | Plug two AC power cables (provided) in to grounded wall outlets.
Connect the second power cord through a different circuit breaker to provide power
redundancy and to allow for electrical circuit maintenance.
STEP 2 | Insert one power cord in to each of the two power supplies on the back of the appliance.
STEP 3 | Press the power buon on the front of the appliance.
If only one power supply is connected, a warning beep will sound.
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Service the M-300 or M-700 Appliance
The following topics describe how to replace serviceable components on an M-300 or
M-700 appliance.
> Replace an M-300 or M-700 Drive
> Replace an M-300 or M-700 Appliance Power Supply
For informaon on interpreng the front-panel LEDs, see M-300 and M-700
Appliance Port LEDs.
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Service the M-300 or M-700 Appliance
Replace an M-300 or M-700 Drive
M-300 and M-700 appliances store the Panorama™ system files and system logs on a single solidstate drive (SSD) and the logs collected from Palo Alto Networks® firewalls are stored on harddisk drives (HDDs). The HDD log drives are in RAID 1 arrays so that if a drive fails, you can replace
the failed drive without service interrupon.
• Replace an M-300 or M-700 Appliance System Drive
• Replace an M-300 or M-700 Appliance Log Drive
Replace an M-300 or M-700 Appliance System Drive
If the system drive fails, the appliance aempts to boot the Maintenance Recovery Tool (MRT)
where you can view error messages and drive status. If the MRT is not bootable, power down the
appliance. For assistance in verifying the status of the drive to determine if it should be replaced,
contact Palo Alto Networks Support.
The only difference between replacing an M-300 and M-700 appliance system drive is that the
system drive on an M-300 appliance is located on the front panel of the appliance (see M-300
Appliance Front Panel) and the system drive on the M-700 appliance is located on the back panel
of the appliance (see M-700 Appliance Back Panel).
Replacement drives ship with a factory default Panorama image with the default
configuraon. Aer you install the new drive, you will need to obtain a backup
configuraon that you saved from the failed appliance to restore your configuraon.
To avoid injury to yourself or damage to your Palo Alto Networks® hardware or the data
that resides on the hardware, read the Product Safety Warnings.
STEP 1 | Power off the appliance by pressing the power buon on the front of the appliance and then
remove the AC power cords.
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STEP 2 | Press the ejector buon on the system drive carrier to release the carrier handle and gently
pull the handle toward you to remove the carrier and drive. The following image shows an
M-700 system drive; the M-300 system drive is similar.
STEP 3 | Remove the replacement drive from the packaging and place it on an anstac surface.
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STEP 4 | Install the replacement drive in the drive carrier of the failed drive.
1. Place the failed drive next to the replacement drive with the connectors facing the same
direcon.
2. Remove the four screws that hold the failed drive in the carrier and remove the drive
from the carrier.
3. Install the replacement drive in the carrier and secure it using the four screws you
removed from the failed drive.
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STEP 5 | Install the replacement drive in the appliance.
1. Ensure that the drive carrier lever is in the open posion; if it is not, press the ejector
buon on the drive carrier to release the lever and pull it out unl it is fully open.
2. Slide the replacement drive and carrier assembly in to the empty drive bay unl it is
about 1/4” (.6cm) from being fully inserted.
3. Before fully inserng the drive carrier, ensure that the lever aaches to the locking
mechanism on the appliance and then close the lever to seat the carrier.
STEP 6 | Power on the appliance and connect a standard RJ-45 Ethernet cable from the RJ-45 port on
your computer to the MGT port on the appliance.
STEP 7 | Change the IP address on your computer to an address in the 192.168.1.0/24 network, such
as 192.168.1.2.
STEP 8 | From a web browser, go to hps://192.168.1.1 and when prompted, log in to the web
interface using the default username and password (admin/admin).
STEP 9 | Perform the following steps to restore the appliance:
1. Configure the appliance to access your management network (Device > Support >
Interfaces).
2. Acvate the Support license (Device > Support).
3. Acvate licenses and subscripons (Device > Licenses).
4. Upgrade or downgrade the appliance so that the soware version matches the version
that was installed on the failed drive.
5. Import a recent backup configuraon to restore the appliance configuraon (Device >
Operaons Configuraon Management).
For informaon on configuring management access on an M-Series appliance,
refer to Perform Inial Configuraon of the M-Series Appliance in the Panorama™
Administrator’s guide located on the Technical Documentaon portal. For informaon
on how to upgrade or downgrade an M-Series appliance, refer to the Install Content and
Soware Updates for Panorama in the Panorama Administrator’s guide.
Replace an M-300 or M-700 Appliance Log Drive
The M-300 and M-700 appliance log drives are located on the front of the appliance. Each drive
pair (A1 and A2 for example) is in an independent RAID 1 array. This redundant configuraon
helps ensure that there is no service interrupon or loss of log data if a disk drive fails.
When requesng a replacement log drive from Palo Alto Networks® or an authorized reseller, you
will receive two new drives. The second drive is required if the failed drive is a different model
than the replacement drive. In this case, replace both drives in the RAID 1 array that contains the
failed drive so both drives in the array are the same model.
Do not aempt to replace an M-300 or M-700 log drive with a third-party drive. Also, do
not mix drive models within a RAID 1 array—the drive model must be the same for both
drives in a RAID 1 array. You can, however, mix drive models in different RAID 1 arrays. For
example, the drives in the A1/A2 array can both be model ST91000640NS and the drives
in the B1/B2 array can both be model ST1000NX0423.
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Service the M-300 or M-700 Appliance
The following procedure describes how to replace a log drive on an M-300 or M-700
appliance that is in Panorama™ mode or Panorama log collector mode. This procedure
does not apply to an appliance in PAN-DB mode (M-700 only) or Panorama Managementonly mode because the front log drives are not used for these modes.
STEP 1 | Idenfy the failed drive and record the drive model number by running the following
operaonal command and viewing the status and model fields:
admin@hostname> show system raid detail
For example, the following output shows that disk drive A2 failed and the drive model is
ST8000NM0055-1RM.
Disk Pair A Available
Status clean, degraded
Disk id A1 Present
model : ST8000NM0055-1RM
size : 7630885 MB
status : active sync
Disk id A2 Present
model : ST8000NM0055-1RM
size : 7630885 MB
status : failed
STEP 2 | Remove the failed drive from the RAID 1 array. In this example, run the following command
to remove drive A2 from the array:
admin@hostname> request system raid remove A2
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Service the M-300 or M-700 Appliance
STEP 3 | Press the ejector buon on the carrier of the failed drive (A2 in this example) to release
the carrier handle and gently pull the handle toward you and slide the carrier out of the
appliance.
STEP 4 | Remove the replacement drive from the packaging and compare the drive model wrien on
the label with the drive model of the failed drive. Proceed as follows based on your findings:
• If the replacement drive is the same model number of the failed drive that you removed,
then connue to Step 5.
• If the replacement drive is a different model number than the drive that you removed, then
connue to Step 6.
STEP 5 | (Same model replacement drive only) Install a replacement disk drive that is the same model
as the other drive in the RAID 1 array.
1. Ensure that the drive carrier lever on the replacement drive is in the open posion; if it is
not, press the ejector buon on the drive carrier to release the lever and pull it out unl
it is fully open.
2. Slide the drive carrier in to the drive bay on the appliance unl it is about 1/4” from
being fully inserted. You can do this by pressing the ejector buon on the carrier, which
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Service the M-300 or M-700 Appliance
will cause the lever to close part way. When the drive carrier is almost fully inserted,
close the lever to seat the drive.
3. Add the replacement drive to the RAID 1 array. In this example, run the following
command to add drive A2 to the array:
admin@hostname> request system raid add A2
The system automacally configures the new drive to mirror contents of the other drive
in that RAID 1 array.
4. Connue to view RAID status by periodically re-entering the following command unl
you see that the disk pair (Disk Pair A in this example) shows Available and both
drives show the status active sync.
admin@hostname> show system raid detail
The following output shows that the RAID 1 array is funconing properly:
Disk Pair A Available
Status cleanDisk id A1 Present
model : ST8000NM0055-1RM
size : 7630885 MB
status : active sync
Disk id A2 Present
model : ST8000NM0055-1RM
size : 7630885 MB
status : active sync
STEP 6 | (Different model replacement drive only) Install a replacement disk drive that is a different
model than the other (sll funconing) drive in the RAID 1 array:
When you iniate the copy command as described in the following steps, logging and
log query will not be available on the disk pair unl the copy is complete and the disk
pair shows Available. If the other drive pairs (B1/B2, C1/C2, and so on) are low on
disk space during the copy process, older logs are deleted to make room for new logs.
1. Ensure that the drive carrier lever on the replacement drive is in the open posion; if it is
not, press the ejector buon on the drive carrier to release the lever and pull it out unl
it is fully open.
2. Slide the drive carrier in to the drive bay on the appliance unl it is about 1/4” from
being fully inserted. You can do this by pressing the ejector buon on the carrier, which
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Service the M-300 or M-700 Appliance
will cause the lever to close part way. When the drive carrier is almost fully inserted,
close the lever to seat the drive.
3. Copy the data from the exisng drive in the RAID 1 array to the replacement drive. In
this example, run the following command to copy the data from drive A1 to drive A2:
admin@hostname> request system raid copy from A1 to A2
4. Connue to view RAID status by periodically re-entering the following command unl
you see that the disk pair (A in this example) shows Available
admin@hostname> show system raid detail
In this example, the output shows that Disk Pair A is Available.
At this point, drive A1 will show notin use because there is a drive model
mismatch.
5. Install the second replacement drive. In this example, physically remove the drive from
bay A1, install it in the carrier, and then install the second replacement drive in to bay A1
—one that is the same model as the new drive you installed in bay A2.
6. Add the second replacement drive to the RAID 1 array. In this example, run the following
command to add drive A1 to the array:
admin@hostname> request system raid add A1
The system will automacally configure the new drive to mirror the contents of the other
drive (A2 in this example) in that RAID 1 array.
7. Connue to view RAID status by periodically re-entering the following command unl
you see that the disk pair (A in this example) shows Available and both drives show
the status active sync.
admin@hostname> show system raid detail
The following output shows that the RAID 1 array is funconing properly:
Disk Pair A Available
Status clean
Disk id A1 Present
model : ST8000NM0055-1RM
size : 7630885 MB
status : active sync
Disk id A2 Present
model : ST8000NM0055-1RM
size : 7630885 MB
status : active sync
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Service the M-300 or M-700 Appliance
Replace an M-300 or M-700 Appliance Power Supply
M-300 and M-700 appliances have two AC power supplies (the second power supply is for
redundancy). If one power supply fails, you can replace it without service interrupon as described
in the following procedure.
STEP 1 | Idenfy the failed power supply by viewing the power supply LED on the back of the
appliance; when there is a failure, the LED turns solid yellow or turns off. The front panel
system informaon LED also blinks red.
STEP 2 | Disconnect the power cord from the failed power supply.
STEP 3 | Grasp the handle on the failed power supply and simultaneously press the release lever to
the le and then pull the power supply outward to remove it.
STEP 4 | Remove the replacement power supply from the packaging and slide it in to the empty power
supply slot. Push the power supply all the way in unl the release lever clicks and secures the
power supply.
STEP 5 | Connect the AC power cord to the power supply input. The power supply LED turns green
and the front system informaon LED stops blinking red.
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Service the M-300 or M-700 Appliance
M-300 and M-700 Appliance Port LEDs
The following table describes how to interpret the status of port LEDs on M-300 and M-700
appliances. The only difference between the port LEDs on these appliances is that the M-700
appliance has two addional SFP+ port LEDs.
For informaon on interpreng the front-panel system LEDs, see M-300 Appliance Front Panel or
M-700 Appliance Front Panel descripons.
LED
Descripon
RJ-45 Ethernet port LEDs
LNK (Link) LED
• Off—No link
• Green—100Mbps link
• Yellow—1Gbps link
ACT (Acvity) LED
Flashing yellow indicates network acvity.
SFP+ port LEDs (M-700 appliance only)
LNK (Link) LED
• Off—No link
• Green—1Gbps link
• Yellow—10Gbps link
ACT (Acvity) LED
M-300 and M-700 Appliance Hardware Reference
Flashing yellow indicates network acvity.
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Service the M-300 or M-700 Appliance
M-300 and M-700 Appliance Hardware Reference
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M-300 and M-700 Appliance
Specificaons
The following topics describe the M-300 and M-700 appliance hardware
specificaons. For feature, capacity, and performance informaon, refer to the
Panorama™ Datasheet.
> M-300 and M-700 Physical Specificaons
> M-300 and M-700 Electrical Specificaons
> M-300 and M-700 Environmental Specificaons
> M-300 and M-700 Miscellaneous Specificaons
43
M-300 and M-700 Appliance Specificaons
M-300 and M-700 Physical Specificaons
The following table describes M-300 and M-700 appliance physical specificaons.
Specificaon
Value
Rack units (U) and dimensions
• M-300 appliance
• Rack unit—1U
• Dimensions—1.7” H x 29” D x 17.2” W
(4.32cm H x 73.67cm D x 43.69cm W)
• M-700 appliance
• Rack unit—2U
• Dimensions—3.5” H x 28.46” D x 17.2”
W (8.89cm H x 72.29cm D x 43.69cm
W)
• M-300 appliance
Weight
• Appliance weight—26lbs (11.79Kg)
• Shipping weight—41lbs (18.59Kg)
• M-700 appliance
• Appliance weight—36lbs (16.33Kg)
• Shipping weight—72lbs (32.66Kg)
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M-300 and M-700 Appliance Specificaons
M-300 and M-700 Electrical Specificaons
The following table describes M-300 and M-700 appliance electrical specificaons.
Specificaon
Value
Power Supplies
M-300 and M-700 appliances—Two 1200W
AC power supplies; the second power supply
is for redundancy.
Input voltage and frequency
M-300 and M-700 appliance—100-240VAC
(50-60Hz)
Power consumpon
• M-300 appliance—330W
• M-700 appliance—486W
Maximum current consumpon
M-300 and M-700 appliance—9.5A@100VAC,
4.5A@240VAC
Maximum inrush current (per power supply)
• M-300 appliance—35A
• M-700 appliance—35A
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M-300 and M-700 Appliance Specificaons
M-300 and M-700 Environmental Specificaons
The following table describes M-300 and M-700 appliance environmental specificaons.
Specificaon
Value
Operang temperature range
M-300 and M-700 appliance—41ºF to 104ºF
(5ºC to 40ºC)
Non-operang temperature
M-300 and M-700 appliance— -40ºF to
140ºF (-40ºC to 60ºC)
Humidity tolerance
M-300 and M-700 appliance:
• Operang relave humidity (noncondensing)—8% to 90%
• Non-operang relave humidity (noncondensing)—5% to 95%
Airflow
M-300 and M-700 appliance—Front-to-back
Maximum BTU/hr
• M-300 appliance—1,114BTU/hr (127VAC)
and 1,090BTU/hr (240VAC)
• M-700 appliance—1,803BTU/hr (127VAC)
and 1,765BTU/hr (240VAC
Electromagnec Interference (EMI)
M-300 and M-700 appliance—FCC Part 15,
EN 55032, CISPR 32
Maximum operang altude
M-300 and M-700 appliance—7,500
(2,286m)
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M-300 and M-700 Appliance Specificaons
M-300 and M-700 Miscellaneous Specificaons
The following table describes M-300 and M-700 appliance miscellaneous specificaons.
Specificaon
Value
Mean me between failures (MTBF)
• M-300 appliance—10 years
• M-700 appliance—8 years
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M-300 and M-700 Appliance Specificaons
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M-300 and M-700 Appliance Hardware
Compliance Statements
Palo Alto Networks® obtains regulatory compliance cerficaons to comply with
the laws and regulaons in each country where there are requirements applicable to
our products. Our products meet standards for product safety and electromagnec
compability when used for their intended purpose.
To view compliance statements for the M-300 and M-700 appliances, see M-300 and
M-700 Compliance Statements.
49
M-300 and M-700 Appliance Hardware Compliance Statements
M-300 and M-700 Compliance Statements
• BSMI EMC Statement—User warning: This is a Class A product. When used in a residenal
environment it may cause radio interference. In this case, the user will be required to take
adequate measures.
• Manufacturer—Super Micro Computer, Inc.
• Country of Origin—Made in the USA with parts of domesc and foreign origin.
• CE (European Union (EU) Electromagnec Compability Direcve)—This device is
herewith confirmed to comply with the requirements set out in the Council Direcve on the
Approximaon of the Laws of the Member States relang to Electromagnec Compability
Direcve (2014/30/EU).
The above product conforms with Low Voltage Direcve 2014/35/EU and complies with the
requirements relang to electrical equipment designed for use within certain voltage limits.
• Federal Communicaons Commission (FCC) statement for a Class A digital device or
peripheral—This equipment has been tested and found to comply with the limits for a Class
A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protecon against harmful interference in a residenal installaon. This equipment
generates, uses, and can radiate radio frequency energy and, if not installed and used in
accordance with the instrucons, may cause harmful interference to radio communicaons.
However, there is no guarantee that interference will not occur in a parcular installaon. If
this equipment does cause harmful interference to radio or television recepon, which can be
determined by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separaon between the equipment and receiver.
• Connect the equipment to an outlet on a circuit that is different from the one to which the
receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
• ICES (Canadian Department Compliance Statement)—This Class A digital apparatus complies
with Canadian ICES-003.
French translaon: Cet appareil numérique de la classe A est conforme à la norme NMB-003
du Canada.
• Korean Communicaons Commission (KCC) Class A Statement—This equipment is an
electromagnec compable device for business purposes (Class A). The provider or user should
be aware that the equipment is intended for use outside the home.
• Technischer Überwachungsverein (TUV)
Risk of explosion if baery is replaced by an incorrect type. Dispose of used baery
according to local regulaons.
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M-300 and M-700 Appliance Hardware Compliance Statements
• VCCI—This secon provides the compliance statement for the Voluntary Control Council for
Interference by Informaon Technology Equipment (VCCI), which governs radio frequency
emissions in Japan.
The following informaon is in accordance to VCCI Class A requirements:
Translaon: This is a Class A product. In a domesc environment this product may cause radio
interference, in which case the user may be required to take correcve acons.
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M-300 and M-700 Appliance Hardware Compliance Statements
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