US3310

2-Port USB-C Gen 1 Dock Switch with Power Pass-through

User Manual

ii

US3310 User Manual

Compliance Statements

FEDERAL COMMUNICATIONS COMMISSION INTERFERENCE

STATEMENT

This equipment has been tested and found to comply with the limits for a Class

B digital service, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. Any changes or modifications made to this equipment may void the user’s authority to operate this equipment. This equipment generates, uses, and can radiate radio frequency energy. If not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

 Reorient or relocate the receiving antenna.

 Increase the separation between the equipment and receiver.

 Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

 Consult the dealer or an experienced radio/TV technician for help.

The device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

FCC Caution: Any changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate this equipment.

KCC Statement

US3310 User Manual

HDMI Trademark Statement

The terms HDMI, HDMI High-Definition Multimedia Interface, and the

HDMI Logo are trademarks or registered trademarks of HDMI Licensing

Administrator, Inc.

RoHS

This product is RoHS compliant.

設備名稱

Equipment

Name

單元 Unit

2 埠 USB-C 攜帶裝置切換器 型號 ( 型式 )

Type designa tion (Type)

US3310

鉛 Lead

(Pb)

汞

Mercury

(Hg)

限用物質及其化學符號

Restricted substances and its chemical symbols

鎘

Cadmium

(Cd)

六價鉻

Hexavalent chromium

(Cr

+6

)

多溴聯苯

Polybrominated biphenyls

(PBB)

多溴二苯醚

Polybrominated diphenyl ethers

(PBDE)

－ ○ ○ ○ ○ ○ 電纜線 Cable

印刷電路部件

PCBA

－ ○ ○ ○ ○ ○

塑膠 / 其他部件

Plastic / Other parts

○ ○ ○ ○ ○ ○

金屬部件 Metal parts

－ ○ ○ ○ ○ ○

備考

1.

〝超出

0.1 wt %

〞及 〝超出

0.01 wt %

〞係指限用物質之百分比含量超出百分比含量基準值。

Note 1

：

“Exceeding 0.1 wt %” and “exceeding 0.01 wt %” indicate that the percentage content of the restricted substance exceeds the reference percentage value of presence condition.

備考

2.

〝○〞係指該項限用物質之百分比含量未超出百分比含量基準值。

Note 2

：

“

○

” indicates that the percentage content of the restricted substance does not exceed the percentage of reference value of presence.

備考

3.

〝－〞係指該項限用物質為排除項目。

Note 3

：

“−” indicates that the restricted substance corresponds to the exemption.

製造商

地址

：宏正自動科技股份有限公司

地址：新北市汐止區大同路二段 125 號三樓

最大操作環境溫度

40ºC

最大額定電壓

DC

5

V iii

US3310 User Manual

User Information

Online Registration

Be sure to register your product at our online support center:

International http://eservice.aten.com

Telephone Support

For telephone support, call this number:

International

China

Japan

Korea

North America

886-2-8692-6959

86-400-810-0-810

81-3-5615-5811

82-2-467-6789

1-888-999-ATEN ext 4988

1-949-428-1111

User Notice

All information, documentation, and specifications contained in this manual are subject to change without prior notification by the manufacturer. The manufacturer makes no representations or warranties, either expressed or implied, with respect to the contents hereof and specifically disclaims any warranties as to merchantability or fitness for any particular purpose. Any of the manufacturer's software described in this manual is sold or licensed as is .

Should the programs prove defective following their purchase, the buyer (and not the manufacturer, its distributor, or its dealer), assumes the entire cost of all necessary servicing, repair and any incidental or consequential damages resulting from any defect in the software.

iv

US3310 User Manual

Product Information

For information about all ATEN products and how they can help you connect without limits, visit ATEN on the Web or contact an ATEN Authorized

Reseller. Visit ATEN on the Web for a list of locations and telephone numbers:

International

North America http://www.aten.com

http://www.aten-usa.com

v

US3310 User Manual

Package Contents

Check to make sure that all the components are in working order. If you encounter any problem, please contact your dealer.

1 US3310 2-Port 4K HDMI USB-C KVM Dock Switch with Power Passthrough

2 USB Type-C cables

1 remote port selector

1 user instructions vi

US3310 User Manual

Table of Contents

Compliance Statements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii

User Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iv

Online Registration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iv

Telephone Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iv

User Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iv

Product Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v

Package Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi

Table of Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii

About this Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .viii

Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix

1. Introduction

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

System Requirements: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Declaration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Front View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Rear View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Top View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

2. Hardware Setup

Connecting the Unit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

3. Operation

Port Selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

The Firmware Upgrade Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Starting the PD Firmware Upgrade . . . . . . . . . . . . . . . . . . . . . . . . 10

Starting the Video Firmware Upgrade . . . . . . . . . . . . . . . . . . . . . 12

Appendix

Safety Instructions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

International . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

North America . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

ATEN Standard Warranty Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

vii

US3310 User Manual

About this Manual

This user manual is provided to help you get the most from the US3310 unit. It covers all aspects of installation, configuration, and operation. An overview of the information found in the manual is provided below.

Chapter 1, Introduction

introduces you to the 2-Port USB-C Gen 1 Dock

Switch with Power Pass-through. Its purpose, features, declaration, and panel components are presented and described.

Chapter 2, Hardware Setup

describes the steps that are necessary to quickly and safely set up your installation.

Chapter 3, Operation

explains the port selection options.

Appendix

provides a list of safety instructions and precautions, contact information for ATEN technical support, product specifications, and other technical information.

Note:

 Read this manual thoroughly and follow the installation and operation procedures carefully to prevent any damage to the unit or any connected devices.

 The product may be updated, with features and functions added, improved, or removed since the release of this manual. For an up-to-date user manual, visit http://www.aten.com/global/en/ viii

US3310 User Manual

Conventions

This manual uses the following conventions:

Monospaced

[ ]

1.

♦

>

Indicates text that you should key in.

Indicates keys you should press. For example, [Enter] means to press the Enter key. If keys need to be chorded, they appear together in the same bracket with a plus sign between them:

[Ctrl+Alt].

Numbered lists represent procedures with sequential steps.

Bullet lists provide information, but do not involve sequential steps.

Indicates selecting the option (on a menu or dialog box, for example), that comes next. For example, Start > Run means to open the Start menu, and then select Run .

Indicates critical information.

ix

US3310 User Manual

This Page Intentionally Left Blank x

Chapter 1

Introduction

Overview

The US3310 is a 2-port 4K HDMI USB-C KVM Dock Switch with Power

Pass-through that features the combination of a multiport dock, and allows one button switching between laptops and Android smart phones. With one set of display, keyboard, and mouse, users get to seamlessly control two different systems and save desk space. Thanks to the remote port selector, users are allowed to put US3310 at the most convenient location or hide it under the desk to do the quick switch.

Featuring superior HDMI video resolutions up to 4K (3840 x 2160) @ 30Hz, the US3310 delivers high quality video with minimal latency when switching between two different sources, and meanwhile, the HDMI connection remains without destroying the layout. In addition, the USB 3.2 Gen1 compliance provides data transfer speed up to 5Gb/s, enabling two systems to share and swap data from the external storage devices conveniently.

The 85W USB-C Power Delivery 3.0 pass-through can charge the phone and laptop simultaneously while providing enough power for power-hungry devices, such as external hard drives or gaming devices. Users can connect their smartphone with the US3310 to build a workstation in Samsung DeX mode or Huawei Desktop mode for multitask, and switch to laptop whenever they have heavy loading tasks to do.

With the US3310, users can save desk space to switch host devices directly, and creates a personalized desktop environment.

1

US3310 User Manual

Features

 Allows a USB-C laptop and an Android Smartphone to share one HDMI monitor and all connected USB peripherals

1

 Provides USB Power Delivery 3.0 for laptop charging up to 85W

(additional USB-C Power Adapter needed)

2

 Supports 4K resolutions - up to 3840 x 2160 @ 30 Hz

 Supports Samsung Dex mode or Huawei Desktop mode

3

 Video DynaSync - allows EDID and HDCP monitors and computers to function flawlessly and provides fast switching such as continuous realtime switching

 Switch device via remote port selector by pressing a button

 Plug and play - no drivers needed

 Multiplatform support - Windows 10 or above, macOS X 10.12, Android

8.0 or later, and iPadOS 13 or later

Note: 1. For video output to work through a USB-C port, it must support

DP Alt Mode.

2. For device charging, a Limited Power Source (LPS) certified

USB-C PD Power Adapter over 65Watt is recommended. The minimum system power requirement for basic USB functions and video output should be at least 5V, 3A.

3. Compatible with smartphones launched in 2018 or later that feature video output DP Alt Mode over USB-C. For a list of

supporting mobile device, see Declaration , page 3 for details.

2

Chapter 1. Introduction

System Requirements:

 Windows 10 or above, USB-C enabled computer with DP Alt Mode

 Mac OS X 10.12 or later, USB-C enabled computer

 Android 8.0 or later, USB-C enabled Smartphone with DP Alt Mode

Note: Only Samsung and Huawei support PC-like operation, others only support mirror mode.

 iOS 12.1 or later, iPad Pro 3 rd

generation (2018)**

Note: For better HID experience, iPad OS 13 or later is recommended.

Declaration

Samsung Dex is a registered application of Samsung Electronics. US3310 is not manufactured, sponsored, licensed or distributed by Samsung Electronics.

Huawei Desktop mode is a registered application of Huawei Technologies.

US3310 is not manufactured, sponsored, licensed or distributed by Huawei

Technologies.

Below is a list of supporting mobile device:

Samsung

Samsung Galaxy S8

Samsung Galaxy S8+

Samsung Galaxy S9

Samsung Galaxy S9+

Samsung Galaxy S10

Samsung Galaxy S10+

Samsung Galaxy S10e

Samsung Galaxy Note 8

Samsung Galaxy Note 9

Huawei

Huawei P20

Huawei P20 Pro

HTC

HTC U11

HTC U Ultra

LG

LG V20

3

US3310 User Manual

Components

Front View

1

No.

Component

1 USB 3.2 Gen 1

Type-A ports

Description

Connects your USB peripheral devices into the US3310 using a USB Type-A connector.

Rear View

4

3

2

2 1 5 4

6

No.

Component

1 USB-C DC-in port

Description

Connects an USB-C power source to power the unit.

Chapter 1. Introduction

No.

Component Description

2 USB-C 3.2 Gen

1 port 1 (laptop)

1

Connects a computer with an USB-C cable into the back of the US3310. If you need PD laptop charging, connect your computer to this Port 1.

3 USB-C 3.2 Gen

1 port 2

(Android:

Samsung Dex or

Huawei Desktop mode)

2

Connects a mobile device with an USB-C cable into the back of the US3310.

Connects an HDMI monitor into the back of the US3310. 4 HDMI output port

5 2.5mm jack for remote port selector

6 remote port selector

Connects with the remote port selector.

When connected to the unit, click the button to switch to the next port.

Note: 1. Supports USB-C PD laptop charging at 5V, 9V, 15V, and 20V output*.

2. Supports max. 5V, 2A output*.

* For device charging, a Limited Power Source (LPS) certified

USB-C PD Power Adapter over 65Watt is recommended. The minimum system power requirement for basic USB functions and video output should be at least 5V, 3A.

The first 15W will supply the US3310, the next 10W will supply

USB- C device connected to Port 2, and the balance power will supply

USB-C device connected to Port 1.

5

6

2

US3310 User Manual

Top View

Top View

3

7

5 6

2

1

No.

Component Description

1 console indicator

(port 1 LED)

The LEDs correspond to the consoles. When the console is switched, the corresponding LED will light.

2 console indicator

(port 2 LED)

The LEDs correspond to the consoles. When the console is switched, the corresponding LED will light.

Chapter 2

Hardware Setup

Please review the safety information regarding the placement of this

device in Safety Instructions , page 17.

Connecting the Unit

Follow the steps below to connect the US3310 unit.

External

Hard Drive

Printer or or

Keyboard Mouse or

USB

4

US3310

(Front)

2.5 MM HDMI USB-C USB-C USB-C

Remote Port

Selector

Monitor

5 2

Laptop

1

Laptop Laptop Power

(PD Charging) Adapter

1 3

US3310

(Rear)

7

US3310 User Manual

1. Plug the USB-C cable between your computer and/or mobile device into the back of the US3310.

Note: If you need PD laptop charging, please plug your computer to USB

3.2 Gen 1 Type-C port 1.

2. Plug an HDMI monitor into the back of the US3310.

3. (Optional) For PD laptop charging, connect your laptop power adapter into the back of the US3310.

4. Plug your USB peripheral devices into the front of the US3310.

5. Plug the remote port selector into the 2.5mm jack on the front of the

US3310.

8

Chapter 3

Operation

Please review the safety information regarding the placement of this

device in Safety Instructions , page 17.

Port Selection

Click the Port Selector (connected to the US3310) to switch between the 2 connected source device (computer and/or Android mobile device). The

Console Indicator LED will light up to indicate which console is currently selected.

When the LED starts flashing, please check the power consumption of your

USB peripheral device.

9

US3310 User Manual

The Firmware Upgrade Utility

As new firmware versions become available firmware upgrade packages are posted on the ATEN web site. The Windows-based Firmware Upgrade Utility

(FWUpgrade.exe) provides a smooth automated process for upgrading the

US3310’s firmware. Check the web site regularly to find the latest firmware packages and information relating to them.

Before You Begin

To prepare for the firmware upgrade, do the following:

1. Go to www.aten.com/global/en/products/usb-&-thunderbolt/dockingswitches/us3310/

2. Follow the instructions to download the firmware upgrade.

3. Unzip the firmware upgrade package.

Starting the PD Firmware Upgrade

1. Connect one end of the USB Type-C cable to the computer and the other end to the US3310 USB 3.2 Gen 1 Type-C Port 1.

US3310

(Rear)

2

Laptop

2. Run the downloaded Firmware Upgrade Package file from your computer by double clicking the file.

3. A second file appears, double click it and follow the instructions to start the firmware upgrade.

10

Chapter 3. Operation

Note: Please do not press any button on your computer, or operate the

US3310 during the firmware upgrade.

4. Wait for the firmware upgrade process to complete. When two Burn Pass appears, the firmware upgrade is successful.

5. After the upgrade has completed, a screen appears to inform you that the procedure was successful.

6. Power off the US3310 by unplugging the USB Type-C cable from the host, and/or unplug the USB Type-C cable connected to the USB Type-C

DC-in port from the USB Type-C power adapter.

7. Now power back on the US3310.

11

US3310 User Manual

Starting the Video Firmware Upgrade

1. Connect the remote port selector to the 2.5mm jack for remote port selector on the US3310’s rear panel.

US3310

(Rear)

Remote Port

Selector

2. Connect one end of the USB Type-C cable to the computer and the other end to the US3310 USB 3.2 Gen 1 Type-C Port 1.

US3310

(Rear)

2

Laptop

12

Chapter 3. Operation

3. Check to see if Billboard Device appears in the Device Manager.

Note: If you encounter any compatibility issue and the Billboard Device cannot be found in the Device Manager, please contact our ATEN

Technical Support for assistance.

4. Press and hold the Remote Port Selector Button, and plug the external

USB Type-C power source to the USB Type-C DC-in port. The Console

Indicator LEDs will flash together to indicate the Firmware Upgrade

Mode is in effect.

Note: If the Console Indicator LEDs are not flashing, press and hold the

Remote Port Selector Button, unplug and re-plug the external USB

Type-C power source.

US3310

(Rear)

2

Laptop Power Adapter

13

US3310 User Manual

5. Run the downloaded Firmware Upgrade Package file from your computer by double clicking the file.

6. A second file appears, double click it and follow the instructions to start the firmware upgrade.

7. Press any keyboard key to upgrade the firmware.

Note: Please do not press any button on your computer, or operate the

US3310 during the firmware upgrade.

14

Chapter 3. Operation

8. You will see All upgrades are completed after the upgrade has completed,

Note: If the firmware upgrade fails, remove all connections and repeat the firmware upgrade procedure from the beginning.

9. Remove all the connections in order to exit the Firmware Upgrade Mode.

15

US3310 User Manual

This Page Intentionally Left Blank

16

Appendix

Safety Instructions

General

 This product is for indoor use only.

 Read all of these instructions. Save them for future reference.

 Follow all warnings and instructions marked on the device.

 Do not place the device on any unstable surface (cart, stand, table, etc.). If the device falls, serious damage will result.

 Do not use the device near water.

 Do not place the device near, or over, radiators or heat registers.

 The device cabinet is provided with slots and openings to allow for adequate ventilation. To ensure reliable operation, and to protect against overheating, these openings must never be blocked or covered.

 The device should never be placed on a soft surface (bed, sofa, rug, etc.) as this will block its ventilation openings. Likewise, the device should not be placed in a built in enclosure unless adequate ventilation has been provided.

 Never spill liquid of any kind on the device.

 Unplug the device from the wall outlet before cleaning. Do not use liquid or aerosol cleaners. Use a damp cloth for cleaning.

 The device should be operated from the type of power source indicated on the marking label. If you are not sure of the type of power available, consult your dealer or local power company.

 To prevent damage to your installation it is important that all devices are properly grounded.

 Do not allow anything to rest on the power cord or cables. Route the power cord and cables so that they cannot be stepped on or tripped over.

 Position system cables and power cables carefully; Be sure that nothing rests on any cables.

 Never push objects of any kind into or through cabinet slots. They may touch dangerous voltage points or short out parts resulting in a risk of fire or electrical shock.

 Do not attempt to service the device yourself. Refer all servicing to qualified service personnel.

17

US3310 User Manual

 If the following conditions occur, unplug the device from the wall outlet and bring it to qualified service personnel for repair.

 The power cord or plug has become damaged or frayed.

 Liquid has been spilled into the device.

 The device has been exposed to rain or water.

 The device has been dropped, or the cabinet has been damaged.

 The device exhibits a distinct change in performance, indicating a need for service.

 The device does not operate normally when the operating instructions are followed.

 Only adjust those controls that are covered in the operating instructions.

Improper adjustment of other controls may result in damage that will require extensive work by a qualified technician to repair.

 Avoid circuit overloads. Before connecting equipment to a circuit, know the power supply’s limit and never exceed it. Always review the electrical specifications of a circuit to ensure that you are not creating a dangerous condition or that one doesn’t already exist. Circuit overloads can cause a fire and destroy equipment.

18

Appendix

Technical Support

International

 For online technical support – including troubleshooting, documentation, and software updates: http://support.aten.com



For telephone support, see Telephone Support , page iv:

North America

Email Support

Online Technical

Support

Troubleshooting

Documentation

Software Updates

Telephone Support [email protected]

http://www.aten-usa.com/support

1-888-999-ATEN ext 4988

1-949-428-1111

When you contact us, please have the following information ready beforehand:

 Product model number, serial number, and date of purchase

 Your computer configuration, including operating system, revision level, expansion cards, and software

 Any error messages displayed at the time the error occurred

 The sequence of operations that led up to the error

 Any other information you feel may be of help

19

US3310 User Manual

Specifications

Function

US3310

Device Connectin

Connectors

Upstream

Downstream

Source Selection

LED

Video Max. Resolution

Computer

Smart

Phone

USB

HDMI

Power

(DC In)

Power Delivery

Compliance

Power Consumption

2

1 x USB 3.2 Gen 1 Type-C Female

1 x USB 3.2 Gen 1 Type-C Female

2 x USB 3.2 Gen 1 Type-A Female

1 x HDMI Female

1 x USB Type-C Female

1 x 2.5mm Jack

2 x White

3840 x 2160@ 30Hz

USB 3.2 Gen 1 Type-C with DP Alt

Mode

(Thunderbolttm 3 Compatible)

HDCP1.4

HDMI

USB Billboard Device Class

Port 1 supports USB Power Delivery

3.0 for laptop charging up to 85W, power profiles include 5V, 9V, 15V, and 20V*

Port 2 supports max. 5V, 2A for smartphone charging*

* Additional USB-C Power Adapter is needed

5V, 3A

20

Appendix

Function

System Requirement

Environment Operating Temp

Storage Temp

Humidity

Housing

Physical

Properties

Weight

Dimensions (L x W x H)

US3310

1.

Windows USB-C enabled computer:

 Windows® 10 (32-bit / 64-bit) or above

 With Intel 7th-Generation Core

Processor (Kaby-Lake with HD

6XX series integrated graphics) or above



For video output to work through a USB-C port, it must support DP

Alt Mode

2.

Mac USB-C enabled computer:

 MacBook 2015 or above

 MacBook Pro 2016 or above

 Mac OS X 10.12 or later

3.

USB-C enabled Smartphone /

Tablet:

 Android 8.0 or later

 For video output to work through a USB-C port, it must support DP

Alt Mode

4.

iPad Prd 3 rd generation (2018)

 iOS 12.1 or later

0 – 40°C

-20 – 60°C

0 – 80% RH, Non-condensing

Aluminum

0.33 Kg (0.73 lb)

14.30 x 11.90 x 2.35 cm

(5.63 x 4.69 x 0.94 in)

21

US3310 User Manual

ATEN Standard Warranty Policy

Limited Hardware Warranty

ATEN warrants its hardware in the country of purchase against flaws in materials and workmanship for a Warranty Period of two [2] years (warranty period may vary in certain regions/countries) commencing on the date of original purchase. This warranty period includes the LCD panel of ATEN LCD

KVM switches . For UPS products, the device warranty is two [2] years but battery is one [1] year. Select products are warranted for an additional year (see

A+ Warranty for further details). Cables and accessories are not covered by the

Standard Warranty.

What is covered by the Limited Hardware Warranty

ATEN will provide a repair service, without charge, during the Warranty

Period. If a product is detective, ATEN will, at its discretion, have the option to (1) repair said product with new or repaired components, or (2) replace the entire product with an identical product or with a similar product which fulfills the same function as the defective product. Replaced products assume the warranty of the original product for the remaining period or a period of 90 days, whichever is longer. When the products or components are replaced, the replacing articles shall become customer property and the replaced articles shall become the property of ATEN.

To learn more about our warranty policies, please visit our website: http://www.aten.com/global/en/legal/policies/warranty-policy/

© Copyright 2022 ATEN® International Co., Ltd.

Released: 2023-11-06

ATEN and the ATEN logo are registered trademarks of ATEN International Co., Ltd. All rights reserved.

All other brand names and trademarks are the registered property of their respective owners.

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