Operation. ATEN US3310

Chapter 3

Operation

Please review the safety information regarding the placement of this

device in Safety Instructions , page 17.

Port Selection

Click the Port Selector (connected to the US3310) to switch between the 2 connected source device (computer and/or Android mobile device). The

Console Indicator LED will light up to indicate which console is currently selected.

When the LED starts flashing, please check the power consumption of your

USB peripheral device.

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US3310 User Manual

The Firmware Upgrade Utility

As new firmware versions become available firmware upgrade packages are posted on the ATEN web site. The Windows-based Firmware Upgrade Utility

(FWUpgrade.exe) provides a smooth automated process for upgrading the

US3310’s firmware. Check the web site regularly to find the latest firmware packages and information relating to them.

Before You Begin

To prepare for the firmware upgrade, do the following:

1. Go to www.aten.com/global/en/products/usb-&-thunderbolt/dockingswitches/us3310/

2. Follow the instructions to download the firmware upgrade.

3. Unzip the firmware upgrade package.

Starting the PD Firmware Upgrade

1. Connect one end of the USB Type-C cable to the computer and the other end to the US3310 USB 3.2 Gen 1 Type-C Port 1.

US3310

(Rear)

2

Laptop

2. Run the downloaded Firmware Upgrade Package file from your computer by double clicking the file.

3. A second file appears, double click it and follow the instructions to start the firmware upgrade.

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Chapter 3. Operation

Note: Please do not press any button on your computer, or operate the

US3310 during the firmware upgrade.

4. Wait for the firmware upgrade process to complete. When two Burn Pass appears, the firmware upgrade is successful.

5. After the upgrade has completed, a screen appears to inform you that the procedure was successful.

6. Power off the US3310 by unplugging the USB Type-C cable from the host, and/or unplug the USB Type-C cable connected to the USB Type-C

DC-in port from the USB Type-C power adapter.

7. Now power back on the US3310.

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US3310 User Manual

Starting the Video Firmware Upgrade

1. Connect the remote port selector to the 2.5mm jack for remote port selector on the US3310’s rear panel.

US3310

(Rear)

Remote Port

Selector

2. Connect one end of the USB Type-C cable to the computer and the other end to the US3310 USB 3.2 Gen 1 Type-C Port 1.

US3310

(Rear)

2

Laptop

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Chapter 3. Operation

3. Check to see if Billboard Device appears in the Device Manager.

Note: If you encounter any compatibility issue and the Billboard Device cannot be found in the Device Manager, please contact our ATEN

Technical Support for assistance.

4. Press and hold the Remote Port Selector Button, and plug the external

USB Type-C power source to the USB Type-C DC-in port. The Console

Indicator LEDs will flash together to indicate the Firmware Upgrade

Mode is in effect.

Note: If the Console Indicator LEDs are not flashing, press and hold the

Remote Port Selector Button, unplug and re-plug the external USB

Type-C power source.

US3310

(Rear)

2

Laptop Power Adapter

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US3310 User Manual

5. Run the downloaded Firmware Upgrade Package file from your computer by double clicking the file.

6. A second file appears, double click it and follow the instructions to start the firmware upgrade.

7. Press any keyboard key to upgrade the firmware.

Note: Please do not press any button on your computer, or operate the

US3310 during the firmware upgrade.

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Chapter 3. Operation

8. You will see All upgrades are completed after the upgrade has completed,

Note: If the firmware upgrade fails, remove all connections and repeat the firmware upgrade procedure from the beginning.

9. Remove all the connections in order to exit the Firmware Upgrade Mode.

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US3310 User Manual

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