Hive EO Mini Pro 3 charger Installation Guide

Hive EV Charging

EO Mini Pro 3 Installation Guide

Contents

Before you start 3

Charger installation 4

Software setup 8

Smart Charging 11

Randomised Delay 12

PEN fault detection 13

GSM – Hive SIM 13

Customer registration 14

Wiring connections 17

Status light 17

Hive support centre 18

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Before you start

1. Register with EO as an installer and complete the necessary induction modules.

Failure to register with the EO academy may invalidate the customer’s warranty.

2. Ensure you have access to a mobile device that can connect to Wi-Fi, and appropriately sized cable glands, based on cable sizing.

3. Find the Installer Details label within the rear housing (see below) and take a clear photo where you can read the text clearly. You will need to refer to this later.

NOTE: Technical support is available at https://eouk-eocharging.talentlms.com/

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Charger installation

1. Remove all packaging.

In the box:

A) Fascia – this is the last component to fit

B) Centre section containing the charger socket and main electrical components

C) Rear housing containing the electronics, including the Wi-Fi and GSM modems, make sure you have a clear photo of the Installer Details label on the inside wall of the main housing (see image C )

A B C

2. Place the base of the EO Mini Pro 3 in the installation location and make sure the surface is flat and level.

3. Level the EO Mini Pro 3 base and mark the position of the four holes.

4. Take the EO Mini Pro 3 base away and drill the four holes in the mounting surface.

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5. Attach the EO Mini Pro 3 base to the wall using the four screws provided. Make sure the charger is secure and flush against the wall. Use packing washers if necessary for a flush fit.

6. Strip and prepare the power cable and feed into the pre-made hole and stuffing gland, using an appropriately sized gland (25mm gland provided).

7. Connect the live, neutral, and earth wires to the charger connector block.

NOTE: There is no need to modify

(tighten or loosen) either of the following connections in the charger as all of these fixings are tightened to the correct setting in the factory:

·

·

Mains Power Terminal

Castle nuts on the PCB

When connecting CT clamps for load management, there is a four-pin connector block in the lower right of the unit

(see right). Ensure this is firmly seated before moving on and that the sheathed screen cable for the data cable is connected to earth.

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Wire designations for load management

Connector Number

1

2

CT Assignment

CT1A

CT1B

CT Wiring Colour

Red

White

Function

ALM

ALM

The CT clamps supplied have a red and white wire attached to them.

The CT for load management should be connected to CT1. Connect the red wire to position 1 and the white wire to position 2.

NOTE: The shielding from the signal cable shall be grounded.

Make sure to orientate the CT clamps correctly when connecting them to the supply cable.

The clamps have an arrow which should be orientated with the current flow, which is the flow from the supply.

8. Take a photo of the Installer Details label if you haven’t already. You will need this information to configure the charger once the unit is assembled.

9. Before closing the charger case, check that the PCB tethering lead is plugged in and connects both front and rear

PCB boards together, as shown on the next page.

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Make sure the PCB tethering lead is connected to the right-hand male connector of the rear case, as below:

10. With all cables securely connected, close the Mini Pro 3 cases together, making sure no internal cabling is trapped, and secure the housings together with the four hex bolts and washers.

11. Do not attach the fascia to the EO Mini

Pro 3 until all testing is done. Complete all testing before closing the unit.

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Software setup

1. Power up the charger.

2. You will see a hotspot with the name eo-xxxxxxxxxxxxxx - it may take a couple of minutes to appear. The hotspot expires after 10 minutes if no connection is made. You must power the charger down and back up again to reactivate the hotspot.

3. Use a laptop or mobile device to search for the Wi-Fi hotspot and join it, using the credentials on the Installer Details label – you should be able to see these in the photo you took earlier of the label.

NOTE: For Windows OS, you may be limited to entering eight characters into the password field. To enable more characters, click Connect using a security key instead.

4. Once connected to the hotspot, open your device’s web browser.

5. In the address bar, type 10.10.10.1 - your browser may warn you with a security message. Accept it and proceed.

6. You should now see the charge point User Interface [UI] login page.

7. Enter the UI credentials from the Installer Details label.

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8. Confirm charger settings.

• Enter your installer details

• Tap Save Tilt + Calibrate to confirm if you have changed any of these values.

• Load management is enabled by default and requires a CT Clamp to be fitted. If you do not fit a CT Clamp, then Load Management needs to be disabled.

• If an external CT clamp has been fitted, enable the option, enter the

CT rating and set the Type to Site.

• Make sure your CT clamp is connected at the outgoing live cable from your electric meter, then click Save + Calibrate.

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CT Types

Source: An external source of energy.

Site: Boundary point into a property which will contain the charger usage within it.

Load: An external load to the charger that does not contain the charger usage.

NOTE: Site is the expected setting.

Load Management

Where a CT clamp is fitted you can set parameters for load management on the Load Balancing page.

Load balancing is switched off by default so slide the toggle to allow inputs.

Main fuse size in property

Site value limit to input = main fuse size. (SVL)

Load balancing margin for 60 Amp (ALM60)

Load balancing margin for 80 Amp (ALM80)

Load balancing margin for 100 Amp (ALM100)

Connect and Notify* (CN)

Apply to connect – (A2C)

(looped supply, etc.)

(Fuse upgrade)

60 Amp

60A

6A

N/A

N/A

1 A

1 A

NOTE: The ENA will accept a Connect and Notify if

• Maximum Demand and charger < 60A

• Maximum Demand < 60A, connection = OK and the load management is set to 60Amps

Note the above are regardless of the fuse rating of the property and it is the responsibility of the installer to adhere to the ENA guidelines

80 Amp

80A

20 A

1 A

N/A

20 A

1 A

100 Amp

100A

40 A

20 A

1 A

40 A

1 A

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Smart Charging

In accordance with UK regulations, all chargers are supplied with a Smart

Charging profile enabled. Customers can log in to the charging station using their EV user account to view their transaction history and modify their default charging schedules and Randomised Delay settings.

If the charger will be used with the Hive app:

Disable the toggle beneath Default Profile and set the Max Delay (beneath

Randomised Delay) to 0. These will be overridden by the Hive app.

If the charger will be used as a non-smart charger, without the Hive app:

Set the Default Profile to suit the customer’s requirements. Otherwise, they will only be able to charge outside of the periods set by the factory.

Set Max Delay to 600s and check all settings with the customer.

Otherwise, the charger may not work as they expect.

NOTE: Any Smart Charging settings you configure for non-smart operation may impact testing or demonstration of the device to the user. After you have confirmed these settings in line with the end user’s requirements, you may need to temporarily disable the Smart Charging profile (using the toggle under Default Profile) to carry out any test or demonstration. To re-enable it after your testing / demonstration is complete please follow the initial hotspot connection process and navigate back to the Default Profile section.

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Randomised Delay

There is a risk of overloading the grid if lots of people start or stop charging their EV at the same time. To avoid this, all EV chargers now have a Randomised Delay feature. This means that there will be a random delay of up to 10 minutes when customers start or stop charging, which will help the grid stay balanced.

This setting is a legal requirement so it can’t be switched off, but it doesn’t apply to customers who have their own energy generation (such as wind or solar) and are using their own excess energy. EV chargers that provide

Demand Side Response are also exempt.

The default setting is 600 seconds. This means that when the customer plugs their EV into the charger, it will start charging anywhere between immediately and 10 minutes later.

If it is set to zero, the charger will always try to start charging as soon as an EV is plugged in.

IMPORTANT: NEVER give a customer your installer access credentials as it could cause damage and be a health and safety risk. Customers can amend their settings with their own login details, which are provided on their own access label. The functions they can access are limited for safety reasons. They can find more details in their user guide.

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PEN fault detection

Hive’s EO Mini Pro 3 models HIVE-EV-01 and HIVE-EV-02 have built-in Protective

Multiple Earth (PEN) fault detection and no configuration is needed.

GSM – Hive SIM

For units that are GSM-enabled with a Hive SIM:

1. Select the Network page from the left-hand menu.

2. At the bottom of the page, you will find a Modem section showing SIM status details. Do not change these settings .

3. Modem Status messages:

• SIM Status: This shows the charger can see the SIM and communicate with it.

• IP: Displays the IP address assigned by the network provider.

• PING Test: Displays a successful communication ping to the back office.

• RSSI: Signal strength.

4. Connection via GSM will not occur unless the Wi-Fi hotspot connection has timed out or closed so disconnect from the hotspot and reboot the charger.

Physical EO Mini Pro 3 installation is now complete. The customer can now log in to the Hive App to complete setup of the charger. If the customer has not received a charger PIN from Hive then please follow the customer registration steps which follow.

NOTE: If you are unable to connect the charger via GSM, please contact Hive Support on +44 (0)333 202 1054

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Customer registration

The customer needs to be registered with Hive to receive the PIN that is required to add their EO Mini Pro 3 charger to the Hive App. You can complete this by:

• Going to hivehome.com/ev-charging-retail or scanning the QR code on the

Installer Details label

• Entering their details on the registration form

• Adding their Charger PIN, which they’ll receive by email from Hive

NOTE: If you are installing this device in a new build property or somewhere else where you do not have the customer’s details, the registration process allows you to input information so Hive can onboard the customer later.

After completing the installation and configuration of the charger, it may update to the latest firmware. This may take a few minutes.

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Important installation information

Topic

Characteristics of power supply input

Characteristics of power supply output

Normal environmental conditions

Access requirements

Mounting method

Protection against electric shock

Charging mode

Ventilation during the supply of energy

Ingress protection

Mechanical strength

Operating temperature

Height of installation

Usage of adaptors/cord extension sets

Maximum altitude

Pollution degree

Torque setting for main input cables

Skill level

Nature of Short-circuit protective device

Torque setting for main chassis screws

Note

Permanently connected to 230V

Supplies 230V AC to the vehicle

Can be installed indoors or outdoors

Can be installed with no access restrictions

Stationary equipment intended for surface or post mounting

Class I equipment

Mode 3 charging equipment

Does not support ventilation during charging

IP54

IK08

-25°C to +50°C

The charging equipment should be mounted with the bottom face of the enclosure at least

0.9m above ground level. For tethered units, the holster height should be between 0.5m &

1.5m above ground level

Adaptors and conversion adaptors sets are not permitted to be used with the equipment.

Cord extension sets are not permitted to be used

2000m

Pollution Degree 2

1.2 Nm

Operation by ordinary – Installation by skilled authorised electrician

Upstream RCD Type A required - Internal: 6mA DC Leakage,

PEN, LoE, LoN

6Nm

Measures for protection against electric shock

Where the EO Mini Pro 3 includes internal 6mA DC leakage protection (DCL option), then a 30mA Type A RCD must be fitted at the supply. Otherwise, a Type B RCD or equivalent should be used. EO recommends a 40A supply for a 32A charging station. Overcurrent protection (e.g. MCB) should be installed upstream of the charging station.

Short circuit protection of the charging cable

Fuse rating

Overvoltage category

Rated Insulation Voltage

40A Type B or Type C MCB with a maximum l2t of

+ Socket version should be ≤ 75000 A2s

+Tethered version should be ≤80000 A2s.

3.15A, 240V time delayed cartridge fuse

Category 3

230V

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Rated impulse withstand voltage Uimp

Rated peak withstand current (Ipk)

Rated short time withstand current (Icw)

Rated conditional short-circuit current of an ASSEMBLY (Icc)

Electromagnetic compatibility (EMC) classification

Dimensions and weight

Storage

Maximum Charging Rate

4000V

≤ 80kA2s

N/A

5000A2s

EN 61851-21-2;2021

Residential & Non Residential

EN 55032:2015 + A1:2020 Class B ENSI EN 301 489-1 V2.2.3:2019

EN 300 328 V2.2.2:2019

EMC Directive 2014/30/EU & UK Electro magnetic compatibility

Regulations 2016

230mm x 151mm x 125mm, <2kg (socketed), <5kg (tethered)

Dry storage location in ambient temperatures between 0degC and 30degC

32Amps

IMPORTANT: The installer must select the RCD and earthing configuration by following the current local regulations and best practices. The installer must follow national usage guidelines to ensure the unit is installed in accordance to any local restrictions. For the UK refer to the current IET code of practice and a

Type A RCD & Type B MCB are recommended.

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Wiring connections

Physical connections

Wiring system

PE

PE

Power connections on EO Mini Pro 3

N

N TN (230V)

L1

L1

PE= Protective Earth

N = Neutral

L1= Line/Phase 1

L2= Line/Phase 2

Status light

The EO Mini Pro 3 has a status LED on the front face to show its status.

When powering up

LED colour

Not illuminated

LED solid white

LED pulses blue

State

Power off

Initialising

Ready

Notes

No power is available

Initialising

The unit has started up successfully and is ready to charge*

* Once the LED pulses blue, it may take up to a further 10 minutes for the charger to connect to the Hive platform, which enables control and smart functionality within the Hive App.

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During normal operation

LED colour

LED pulses blue

LED pulses green

LED solid green

State

Ready

Cable is inserted

Charging

Notes

Ready to charge

EO Mini Pro 3 is communicating with the vehicle and trying to start a charging session

A charging session has started successfully

LED pulses blue

LED solid yellow

Cable is removed

Paused

Ready to charge

The EO Mini Pro 3 has paused

LED pulses red Fault condition A fault has occurred

LED pulses red and green

LED flashes blue/green

Device tamper notification

This indicates that the internal tamper boundary of the device has been triggered

Firmware update

EO Mini Pro 3 is updating to the latest firmware.

Once complete your charger will reboot

Hive support centre

Get help at hivehome.com/guides/ev-charging or call +44 (0)333 202 1054

This document contains information that is subject to change without notice.

The latest version of this guide can be downloaded at: hivehome.com/guides/ev-charging

Disclaimer: No part of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, including, but not limited to, copying, recording, retrieving data, or computer networks without the written permission of Centrica Hive.

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