Platinum Horizon Stairlift Installation Manual

Platinum Horizon Stairlift
Installation Manual
Warranties for all AmeriGlide products are for parts only (labor not included).
Contents
Page
Stairlift Description
4
Controls
5
Swivel Seat
6
Charging Points
7
Remote Controls
7
Kitting List
8
Required Installation Equipment
9
Installing the Stairlift
12
Charger
13
Assembling the Rail
13
Charge/End Stop, End cap
14
Jointing Rail
15
Connecting Charge Circuit
16
Fit Legs
18
Set Clearance Distances
18
Load Drive Unit
19
Fit Chassis Leg
21
Adjust Seat Height
23
Fit Chair
23
Electrical Connections
23
Setting Software Options
24
Level Seat
24
Offset Footrest
25
Fix Racking
26
Chair Alteration
28
Test Running Stairlift, Unladen
30
Remote Controls
30
Test Running Stairlift, Laden
32
Final Checks
33
Certificate For Test and Examination
34
User Demonstration
35
Connection Diagram
37
Technical Information
38
Diagnostic Codes
40
Engineers Menu
42
Servicing
43
2
About this Manual
Description of this manual
This manual is intended to show you how to install a Platinum Horizon
stairlift.
This manual contains detailed instructions about:
Intended Audience and their Required Knowledge
Typical Kitting List of Parts in a Platinum Horizon stairlift
Required Installation Equipment you will need to install a stairlift
Health and Safety Guidance
Installing the Stairlift
Testing the Stairlift
Troubleshooting
Technical Information and System Status Codes
Instructing the User how to Use the Product
Paperwork
Quick Reference Guide
You should also have a User Guide to refer to – you must give this to the
resident when the installation is completed.
Required Knowledge
This manual assumes that you have the following knowledge:
Basic Mechanical Skills - so you understand what the components of
the stairlift do and how they fit and work together
Basic Wiring Skills - so you understand how the stairlift is connected
to the mains power supply; and what the electrical components of the
stairlift do and how they fit and work together
Health and Safety Awareness - so you are fully aware of and
responsible for the health and safety of yourself and the people
around you
If this product is to be installed in premises with public access, symbol
number 0100 of ISO 7000 should be used at every boarding point in
accordance with guideline included in this standard.
3
About the Stairlift
1
12
2
11
3
10
4
9
5
8
6
7
No
Meaning
No
Meaning
1
Arm rests (fold up and down)
9
On / Off Switch
2
Direction Control
10
Seat Swivel Levers
3
4
5
6
Keyswitch
Rail
Footrest Lever
Footrest (folds up and down)
11
12
13
14
Lap Belt
Status Display
Mains Power Connection
Charging Point
7
8
Safety Edges
Hand Wind Point
15
Remote Control
These numbers are used in this Installation Manual and the User Guide.
4
C ontrols
Mains Power Connection 13
The stairlift should be plugged in at the
nearest mains socket. This could be at the
top or bottom of the stairs.
The lift needs to be plugged in and
switched on at all times. When the power is
on, a green indicator light will be shown on
the power supply, mounted nearby.
On / Off Switch
The On / Off Switch (9) is used to switch
the stairlift on or off. If the stairlift is turned
off here the batteries will not recharge.
Status Display
The Status display (12) displays current
information. If any faults develop with the
operation of the lift they will be displayed
here. For a list of codes please see System
Status Codes section in this manual.
Key Switch
The Key Switch (3) is used to lock the
stairlift.
The Key Switch is located on the underside
of the armrest which contains the direction
control.
Direction Control
The Direction control (2) is red and located
on the end of one of the armrests.
To move the chair, push and hold the
joystick in the direction you want to move.
There is a short delay before the stairlift will
start or change direction.
Footrest
The footrest (6) can be folded up and down
using the Footrest Lever (5).
5
Swivel Seat
For safety, the seat is locked into one of
two positions. In the normal travel position,
the seat will be locked into position with
your back parallel to the track. This is so
you do not catch your feet on the steps
during travel. The lift will not travel unless
the the seat is locked into this position.
The seat will swivel automatically to allow
easy access when the lift reaches the top
of the stairs. It will then swivel back into the
correct position before you start your
downwards journey.
If you need to rotate the seat manually, lift
one of the Seat Swivel Levers (10), and
swivel towards the landing until the seat
comes to a stop then release the lever to
lock the seat in place. Make sure the seat
is locked before you try to sit down or get
up from it.
To return the seat to the normal travel
position, lift one of the seat swivel levers
(10) and swivel away from the landing until
the seat comes to a stop then release the
lever to lock the seat in place.
The seat only swivels at the top of the
stairs.
If you try to swivel the seat whilst the lift is
moving, the chair will stop.
Safety Edges
The footrest and the motor unit are fitted with Safety Edges (7). These are
pressure pads which will stop the lift if they come into contact with any
obstructions.
If the lift stops because it has encountered an obstruction, a fault code will
be displayed on the diagnostic display. Wait two or three seconds, then
reverse away from the blockage.
6
Lap Belt
The Lap Belt (11) holds you safely on the seat as you climb or decend the
stairs. Like a car seat belt, this extends from the holder to clip into a socket.
The lap belt must be used every time the stairlift is used.
Do not undo the lap belt until the chair reaches the end of the track.
Charging Points
These are located at the top and bottom
of the track. The lift MUST be parked on a
charging point when not in use. The
stairlift will sound an audible beep if it is
not parked on a charging point.
Remote Controls
The Remote Controls (15) work in the
same way as the arm controls. The
standard lift is supplied with 2 remote
controls. These remote controls have 2
buttons. Up and Down
7
Typical Kitting List
A typical installation will use the following supplied parts:
5 x Rail Clamps
5 x Legs
5 x Leg Mount
10 x M10 x 16 hex bolt
10 x M10 washers
10 x M8 x 20 Hex Bolt
10 x M8 Plain Nuts
20 x M8 Washers
20 x 6.3 x 38 Wood Screws
1 x Extrusion Clamp
1 x Extrusion Clamp Lower a
1 x Extrusion Clamp Lower b
4 x M6 x 10 Countersunk Hex Screw
8 x M8 x 16 Button Head Hex Screw
2 x Extrusion End Plate
10 x M6 x 20
2 x Charge Ramps & Insulators
4 x M4 x 10 Countersunk hex Screw
4 x Charge Ramp Captive Nuts
2 x Remote Controls, Holsters & Batterys
1 x Mains – 27v Transformer & Bracket
8 x Pozi Wood Screw
8 x Red Wall Plug
2 x 12v 8.5aH Batteries
5m x White 2 Core Cable
2 x M5 x 12 Hex Button Head Rack mounting Bolts
2 x 2.25m Rail Extrusions with Rack
1 x Platinum Horizon carriage
1 x Platinum Ergo Seat and Chassis Leg.
Silicone or synthetic PTFE Lubricant for the racking
1 x Manual Winding Handle (to be left with the user)
1 x User Guide (to be left with the user)
8
Required Installation Equipment
To perform a typical installation you will need to use the following types of
equipment:
Safety Goggles and Rigger Gloves
Spirit level, tape measure
Drillbits:
•
6mm, 5mm & 4.2mm HSS Drill Bits. M5 & M6 Tap
•
8mm masonary drill bits (for drilling into brick, stone, concrete,
etc)
•
No 3 Screwdriver bit and extension bar for drill to use on
footplate screws
Combination Spanners / Sockets
•
13mm & 17mm Combination Spanners
•
13mm Socket with Ratchet
•
Torque Wrench, 17mm socket & 4mm allen key bit
One set of metric Allen Keys
Hammer
Screwdrivers:
•
Phillips #1
•
Phillips #2
•
Terminal screwdriver
Anti-static wrist strap
Wire strippers
Crimping Tool
Electrical or Combination pliers and Electrical side cutters
Digital multi-meter/clamp meter (must be capable of measuring DC
currents of up to 30A for at least 5 seconds)
Electric drill (varispeed with hammer/non-hammer action) (either
mains-powered or 24V cordless)
9
Health & Safety Guidance
Electrical Safety
Installation of the stairlift is mainly a manual process. Although you do need
to plug the stairlift into a mains power supply socket, this socket MUST
already have been installed by a qualified electrician.
All work on the 220Volt system must be done by a qualified
electrician.
Safe Working Practices
When installing the stairlift, follow safe working practices in these areas:
Working at heights or on the stairs
Working with power tools or equipment which generate noise
All loading, transport, unloading, unpacking, lifting and carrying of the
equipment should be done in line with current HSE guidelines.
Be aware of the risks of equipment falling from a height. For example, tools
falling through open-treaded staircases or through banister rails, or
equipment falling or sliding down stairs.
Always use lifting points supplied in equipment packaging.
Please observe warnings and guidlines printed on equipment packaging.
Giving Guidance to the Site Owner
Important – Intruder Alarms
Intruder alarms often have sensor pads at the top or bottom of staircases or
on one or more steps. There may also be alarm wires hidden under a
carpet or tucked under a skirting board.Check whether any such sensors or
cables need to be moved before drilling into a staircase or floor.
Provide guidance to the home owner about what safety risks they and any
other people might be exposed to during the installation. For example
Movement of equipment and tools posing a risk to the buildings or
things in it (such as pictures, paintings or ornaments)
Cables and other equipment posing a trip hazard - especially on or
near stairs
Live electrical equipment (such as electric drills) posing a hazard (for
example, if used inappropriately by children)
Potentially sharp equipment (such as saws, drills bits, knives or
chisels)
Potential noise due to the use of power tools
Potential creation of airborne dust
Remember to let the resident know you will take them through how to
use the stairlift, so they can let some-one else know what time a
demonstration might take place.
Resident must keep boarding/exit areas of the stairlift clear and well
lit to a level of 50 lux.
10
Preparing the Workplace
Before you start the installation, make sure of a Safe Working
Environment, with enough space to assemble the stairlift assembly and for
you to work around it.
Make sure any loose or fragile property (such as pictures or ornaments) is
located in a safe place away from the working area.
Insect the area for potentioal obstructions such as central heating pipes,
hidden cables, underfloor heating,etc.
The work area should be well lit. If sufficient lighting is not available,
temporary lighting should be used.
The stair treads should be inspected for their suitability of supporting the
installed machinery. If in doubt, a qualified person should be engaged to
check suitability.
11
Installing the Stairlift
The stairlift must be fitted so that it does not prevent doors to and in the building from
opening and closing.
Laying out the Components
Each complete stairlift consists of 3 boxes, the Drive Unit box, The Chair
box the Chassis Leg box, and chair box. The Chassis leg box also contains
the fitting kit.
12
Install the charger
Mount the DC charger using the bracket supplied near a convenient mains
outlet socket. All cables must be securely clipped or trunked to the vicinity
of either the top or bottom of the stairlift rail, in accordance with current
regulations.
The DC output from the charger consists of 2 cores, plain black indicates
0v, black with a white dash indicates +v.
Assembling the rail
When preparing to place the rail on the stair way the teeth of the gear
rack will always be facing the wall.
Note: This step will be completed prior to your lift being shipped.
Measure staircase as shown below
Add 11” to this measurement for overall rail length to cut.
Ensure that cut is square and deburred.
13
Assemble and fit bottom charge / end stop
The charge/end stop assembly determines the height of the stairlift finishing
postion at the bottom of the stairs. The assembly must be at least 2 ¼” from
the end of the rail. Note: Be careful not to allow the charging wire to be
trapped under the screw when tightening the charging point in place
Fit rail end cap.
14
Jointing Rail
Assemble rail jointing kit.
Note: All necessary holes will be pre-drilled when you receive your lift
Line up top jointing plate and mark holes using lines in extrusion as a
guide.
Drill holes using 6.2mm drill bit and countersink using a bit suitable for M6
Screws.
15
Insert Top Jointing Plate and fix with supplied M6 countersunk hex screws
ensuring they do not stand proud of rail.
Note: There only 2 holes required for installation of this plate and will
be predrilled when you receive your lift
Slide Bottom Jointing Plate into lower section of track and tighten on bolt to
hold in position. Place lower section of rail onto the staircase and slide top
section into postion until the gap closes completely.
Loosen bolt on Bottom Jointing plate and slide back up until it straddles
track joint. Tighten all 8 bolts.
Run supplied 2 core cable down the inside of the rail and connect +ve core
to grey charge strip cable using connector block.
If charger is to be located at bottom of the stairs drill 12.5mm hole in
underside of rail, fit cable gland and pass charge wire through. Connect
Black core with white trace to connector block. Crimp ring connector on to
Black charger core and 0v core through rail. Loosen end cap and clamp
Crimp ring connector between end cap and rail. Tighten cable gland. This
procedure can also apply to the top if the charger is to be located there.
16
The hole for the charger cable access should be drilled before the rail is
fixed to the stairs.
Note: The + charger wire will have the broken white line on the wire
Fit plastic rail end cover.
Fit Legs
Assemble Legs
17
Turn over rail and fit legs. On a standard length installation all 5 legs must
be fitted. There must be a leg on 1st step, legs no further than 1 step above
and below the rail joint and a leg on the step below landing.
Turn rail back over and ensure that each leg sits level on the correct step.
Adjust until the rail is a minimum of 3 3/8”, measured diagonally from the
nose of the step. This measurement is assuming that the footrest is in the
central position as supplied and can be reduced to approx. 50mm by
ofsetting the footrest.
Set rail 2 ¼” from wall, or with foot hard up against the stinger, whichever is
the greater. Ensure that the wall is vertical. If not, base the distance from
the innermost point.
This will ensure that the armrest of the carriage is the correct minimum
distance from the wall to remove trapping hazards.
Screw down rail and tighten all leg bolts allowing for thickness of step
covering to maintain the minimum step clearance distance. Ensure that
each foot in attached using 4 screws supplied.
18
Insert 1st section of rack from the top and slide all the way down rail. To
insert, line up “V” cut in rack to notch in rail extrusion.
Note: Insert only the full length sections of gear rack. The cut section
will be installed last.
Load Drive Unit.
Upack Drive Unit. Load at top of track carefully. Ensure that lower carriage
rollers are located into rail extrusion channels correctly and that drive and
OSG pinions do not catch. Lower Drive Unit, slowly down the Rail Extrusion
until drive pinion rests against lower rack section.
Remove Drive Unit Left and Right side covers.
19
Insert Drive Unit batteries. Connect as shown in picture, Orange fuse link
between black and red battery terminals, Red to +24v on PCB, Black to
On/Off switch in left side cover. Seat correctly into battery tray. Replace
Right side cover only.
Fit Chassis Leg.
Remove Chassis leg from packaging and remove plastic covers
20
Attach Chassis Leg to Drive Unit ensuring all cables pass through central
hole correctly. Fit washers and nuts, tightening one to temparily hold
Chassis Leg in position.
Connect Powered Swivel Motor loom (Red & Black), connect Footrest loom
(Yellow & Brown).
21
Connect Swivel Limit loom (Purple & White) to swivel limit switches as
shown in the picture below, White pair always connected to the right hand
switch, COM and N.O, purple pair to left hand switch, COM and N.O.Finally
pass chair and display loom through centre of swivel boss.
COM
N.O
(Common)
(normally Open)
The seat height can be adjusted if necessary. Unhook lever linked footrest
spring, remove 2 bolts joining footrest link, remove 4 large bolts holding top
chassis leg section and move up or down to suit. Replace 4 large chassis
leg bolts, 2 lever link bolts and spring.
Fit Seat using 4 x 5mm Allen bolts. Using a torque wrench,Tighten to 20
Nm. Connect Chair and Display Looms. Lift manual swivel levers and turn
chair, make sure it locks securly at either end if travel and thet the swivel
interlock switch operates correctly.
22
Turn lift on using On/Off switch located on left hand side cover. Set stairlift
hand, swivel method, lift mode and display language using red buttons on
main PCB. Menu button steps through options, Adjust button changes
settings. This must be done prior to completing the installation just as
pictured below
Menu
Adjust
Run Lift down rail at least 6 ½” Refit Drive Unit Left side cover (you may
have to change the angle of the Chassis Leg to locate cover correctly). Fit
Underseat cover
23
Level Seat and Footrest Assembly. Tighten 4 nuts using 13mm socket and
torque wrench. Tighten to 25Nm.
The footrest can be offset if necessary. Unhook lever linked footrest spring,
remove screws holding rootrest lever link bracket,disconnect footrest loom.
Remove plastic footrest cover, remove footrest limit loom, slacken off grub
screw.
24
Tap mounting bar through bracket and remove footrest assembly, pull loom
out of footrest 1 connector at a time, remove 3 bolts and repostion bracket.
Replace bolts and feed loom back through hole 1 connector at a time.
Reattach to chassis leg by knocking mounting bar back through bracket –
be careful not to damage footrest limit loom. Tighten grub screw and
reattach lever link bracket with 2 screws. Rehook leverlink footrest spring.
Fitting top section(s) of racking.
Slide remaining section(s) of racking into the rail extrusion until it’s touching
the top of the 1st section.
Note: This gear section will cut and tapped with the screw in place.
The screw will aline with the hole drilled in the top of the rail
Mark racking flush with rail extrusion, remove and cut ensuring cut is level.
Slide racking back into position. Ensure that cut section of rack is at the
top of the rail. Fit top end stop/charge assembly. Again, the position of this
sets the stairlift height but must be at least 55mm from end of rail.
25
Fit Rail end plate as described on page 13 and connect end stop/ charge
assembly as described on page 15.
Fix Racking.
Fit rack tension bolt through end stop plate and tighten until a gap starts to
appear between plate and rail extrusion. Drill a 4.2mm hole through top of
extrusion and racking using the guide line in the rail at least 15mm from
end of rail extrusion at both the top and bottom. Tap the hole using a 5mm
tap and insert a 5mm buttonhead the cap screw supplied. Note: This hole
will be drilled and tapped when your rail is prepped for shipment.
Slacken off rack tension bolt but leave in place. Fit plastic end cap.
Check that the upper surface of the footrest is no further than 6 ½” above
bottom and top boarding points. Adjust end stop / charge points to suit.
26
Chair Ergonomic Alteration.
The chair can be individually tailored to better fit the customer or installation
area. The arm rests can be widened or made shorter, and the seat pad can
be moved forward.
The arm rests can be made shorter
and/or further apart by removing the 4 x
allen bolts, repositioning the arms and
replacing the bolts.
Position 1. Fully extended, fully forward.
This will give maximum seat width with
maximum length of useable armrest.
Postion 2. Fully extended, fully back.
This will give maximum width of seat
with minimum useable armrest. (For use
when swivel radius width at top of stairs is
reduced.)
Position 3.Mid extended, fully forward.
Position 4. Mid extended, fully back.
Postion 5. Minimum extended, fully
forward. This is how the chairs are
supplied as standard/
Position 6. Minimum Extended, fully
back. (For use when swivel radius width at top
of stairs is reduced.)
27
When using positions 2, 4 & 6, the
arm rest angle will need altering.
Remove 4 x pozi screws in bottom
of armrest cover. Remove armrest
top.
Remove Bolt.
And Replace here.
The Seat pad can be moved forwards.
Undo the zips on the seat pad. Remove
the 4 allen bolts shown on the right,
reposition seat pad. Replace bolts.
Test Running the Stairlift, Unladen and Unprogrammed.
Important:
If there any issues with the stairlift, the system may display System Status
Codes. Refer to the System Status Codes section for more details of what
these codes mean.
To test run the stairlift (unladen):
Make sure the area covered by the movement of the stairlift is free of
obstructions.
Fold down the footrest and swivel the seat into correct travel position.
Leave the armrests in the upright position. Do not allow any weight to rest
on the carriage as yet.
Run the unladen stairlift to the very bottom of the track. While the stairlift is
travelling check:
1. Footrest to riser.
2. Armrest and seat back, especially on staircases with low bulkheads.
3. Seat back to wall/newel
4. Arm rest to wall when swivelled.
At the bottom check that the stairlift is charging correctly and the footrest is
at the correct height to allow the user to easily access the stairlift.
28
Run the stairlift to the top of the track while checking all above points.
At the top check that the stairlift is charging correctly and the footrest is at
the correct height to allow the user to easily access the stairlift. Also check
the swivel radius to ensure that the downside armrest does not come into
contact with the opposite side of the staircase.
Installing the Remote Controls
There are 2 types of remote control:
1. Infra-Red. These controls have 2 buttons and Up, Down This is the
Standard control supplied with most stairlifts.
2. Radio. These controls have 2 buttons, Up and down only. This is the
control supplied if the radio option is ordered.
To install the remote controls: Infra-Red
The infra-red receivers are mounted in the arm of the chair.
Fit the batteries into the remote controls, then use each of them to call and
send the stairlift to and from the other end of the track and then back again.
Locate suitable locations for the control holsters to be mounted, confirm
these postions are suitable for the customer, and screw into position.
The controls are sent pre-programmed to the PCB. However, if there are
several stairlifts installed in close proximity or there are other infra-red/radio
sources in the area creating interference, the Infra-Red signals for each of
the stairlifts can be changed so that they do not interfere with each other.
To change the signal.
Remove battery cover and batteries
from the control. Remove the four
screws holding the back cover of the
control and carefully remove the PCB
from the plastic housing.
Change jumper settings on all controls
for this lift to either 1,2 3 or 4.
Carefully, put the PCB back into the
plastic housing, replace back cover,
batteries & battery cover.
To program the remote controls to the carriage, cycle throught the menu
and adjust “Remote 1” to the corresponding jumper number.
To install the remote controls: Radio Option
The system consists of 1 receiver and 2 transmitters. More transmitters can
be added as needed. These controls have 2 buttons, Up and down only. If
park function is required with RF controls, Landing Stop must be selected in
the menu system of the main PCB. The system is compatible with all
previous Platinum Carriages. Can be retrofitted to CSE control system with
on-site modification.
29
To install with Benchmark Control
System
1. Turn off main battery isolator switch
2. Remove side cover over main PCB
3. Connect RF receiver as follows:Red +24v Out
Black 0v/Ground
Brown Call Down
White Common
Blue Call Up
The radio option requires a small PCB, set in a black plastic hous
housing, to be
mounted to the stairlift, on the inside of the large plastic side cover over the
main PCB. This should then be connected to the main PCB, black to 0v,
red to +24v and the three direction control wires, Blue to Call up, Brown to
Call down and White to Feed should be connected to the corresponding
spade connectors on the main PCB below the large green limit connectors,
as detailed in the picture above and the connection diagram later in this
manual.
Fit the batteries into the remote controls, then use each of them to call and
send the stairlift to and from the other end of the track and then back again.
Locate suitable locations for the control holsters to be mounted, confirm
these postions are suitable for the customer, and screw into position.
The controls are sent pre-programmed to the PCB. However, if there are
several stairlifts installed in close proximity or there are radio sources in the
area creating interference, the Infra-Red signals for each of the stairlifts can
be changed so that they do not interfere with each other.
To change the signal.
Remove battery cover and batteries
from the control. Remove the four
screws holding the back cover of the
control.
Remove the four small screws holding
the cover for the receiver (black plastic
enclosure) Carefully remove the cover
feeding the wires through the holes as
you go.
Change dip switch settings on receiver
and all controls for this lift.
Carefully, replace all covers and
batteries.
Test Running the Stairlift, fully laden.
Important:
The lift must be tested up to it’s full laden capacity before handover to
the customer.
30
Test running the stairlift fully laden ensures the lift is working correctly, and
that it clears any obstacles.
It also begins the bedding in process. Please ensure that the rack is
lubricated with a suitable silicone or synthetic PTFE based grease at this
point. We recommend that you lubricate three teeth every 300mm on the
rack.
To test run the stairlift (fully laden):
Move the stairlift to the bottom of the track, fold down the armrests and
footrest, Load the chair to capacity. Using one of the remote controls, send
the stairlift to the top of the rail. Keep direction control activated to ensure
chair automatically swivels to safe entry/exit position. Press remote control
in opposite direction to ensure chair swivels back to correct travel position.
To test manual swivel, depress swivel levers, and ensure chair will swivel
into correct entry/exit position. Press direction control in downwards
direction to ensure swivel interlock switch is working, and stairlift will not
decend in this position. Depress swivel levers and ensure chair swivels
back to correct travel position.
Use remote control to send stairlift down the stairs, stop part way along the
rail and then reverse direction to bring stairlift back to the top, ensuring the
stairlift slows and stops correctly.
Use the remote control to travel down the stairs. Ensure the stairlift slows
and stops correctly.
Make sure the stairlift comes to a stop quickly, if you do any of the following
actions:
Let go of the direction control
Encounter an obstruction with the footrest.
Encounter an obstruction with the safety pads on the carriage.
Swivel the seat.
Run the stairlift from one end of the track to the other; then return it to its
original position. For both trips make sure it runs freely and smoothly, and
proceeds clear of stair treads and any other fixed obstructions.
At one end of the track, stop the chairlift at one end of the track, undo the
seatbelt and make sure the plug part of the lock retracts into its housing.
Lift up the seat, footrest and arm rests and make sure they all stay upright.
Run the stairlift to the middle of the track, then stop it.
Use the hand-winding procedure to make sure the chair can be handwound both up and down the track.
Final Checks
Once the lift has been installed, a series of tests must be performed
ensure that the installation has been completed correctly and that the
system works correctly and safely. A copy of these tests should be
left with the customer. The tests are documented on The Example of
the Certificate For Test & Examination After Installation Checklist
detailed on the next page.
Electrical, Battery and Operational Tests
Detailed measurements and tests must be carried out before handover to
the customer. An example of these tests are detailed on the “Platinum
Stairlifts Certificate for Test & Examination After Installation” form on the
next page. This is the document that our installers complete and it ensures
31
that all electrical and safety systems are working correctly and that the
stairlift operates in a safe manner.
It is recommended that your company use a certificate such as this when
installing our prouct.
Clean Work Area
Before demonstrating to the user, please ensure that work area is left clean
and tidy. As drilling has taken place in this area it is recommended that the
area is checked for swarf and thoroughly vacuumed.
Please remove any packaging not required by the user from site and, if
possible, recycle.
32
Example of a Certificate for Test & Examination After Installation
33
Instructing the User
Before using the stairlift for the first time the customer must be instructed in
the safe use of all aspects of the stairlift. The User guide is a good starting
point for this instruction.
Once the training is complete, the User Guide must be retained by the user
of the stairlift.
You now need to instruct the user (and any carers, helpers or other family
members), how to use the lift. The demonstration should include:
Keeping the boarding / exit area of the stairlift clear.
It is important that the boarding / exit area of the stairlift is well lit.
Introduction to the Stairlift.
Installer Demonstration of the Stairlift.
Resident Use of the Stairlift.
Introduction to the Stairlift
Show the user the installed stairlift and point out all of the key features,
including:
Footrest, arm rests and fold-down seat.
Seat Belt (lap belt) and locking mechanism.
Safety Pads and need to keep free from obstructions.
Direction Controls – armrest and remote control.
Power-on switch and key-switches.
Emergency hand-wind mechanism.
Installer Demonstration of the Stairlift
The installer should then use the stairlift themselves to demonstrate the
following:
How to fasten and unfasten the lap-belt, and stress how important it is
to use this at ALL times.
How to use the Remote Control to move the stairlift up and down the
stairs.
How to fold up and fold down the footrest, seat and arm rests, and
why you need to do this.
How to use the swivel seat, how to sit on the seat safely at the top
and the bottom of the stairs.
How to get up from the seat safely.
How to use the direction controls to go up and down; how to stop,
start and change direction.
How to lock the stairlift so it can not be used as a plaything – for
example if children are visiting.
How to Open the Remote Control to replace the batteries.
34
Resident use of the stairlift
The installer should then guide the resident to use the stairlift so they are
completely familiar with the stairlift and its safe operation, including:
Using the remote control to send or bring the stairlift.
Safely using the swivel seat to get on the stairlift at the bottom of the
stairs, fastening the seat belt, going to the top, unfastening the seat
belt, and safely using the swivel seat to get off the stairlift at the top of
the stairs. And this equivalent procedure for going to the bottom of the
stairs.
How to start, stop, reverse and chairlift using the direction controls.
How to lock the stairlift.
Make sure the resident and any-one else asks any questions they
want to.
Ensure the customer understands what the Status display codes
mean.
Ensure the customer understands what to do in the event of a
breakdown.
Ensure the customer is aware of your companys service procedure.
Ensure the customer has the correct contact telephone numbers in
the event of a breakdown or to request Service calls.
Paperwork
Signing the Test Certificate
If a test certificate has been used to provide a checklist of important tests
and checks that need to be made by you, it should now be shown to the
customer. This will demonstrate that all the tests have been done correctly,
and that the installer has completed the installation to a satisfactory
standard.
It also provides a proof that the customer is happy with the installation and
the instruction given, and they have formally accepted it as an installed and
working system in their premises.
When the installation and instruction is complete, both parties should sign
and date the Certified section of the test certificate.
User Guide
Hand a copy of the Platinum Curve User Guide to the customer, requesting
that they keep it to hand for easy reference by themselves, any family
members, carers or other helpers.
An Installation & Service Record sheet is contained in the User Guide and
should be signed and dated upon completion of installation.
35
36
Technical Information
Weight Limits
The stairlift has been designed to carry one person only, in a seated
position. The standard stairlift has a maximum weight limit of 140kg (22
stone).
Operating Periods/Excessive Use
The stairlift has been designed to run for four minutes with a break of at
least six minutes afterwards. If you use the stairlift too often without taking a
break, the motor will not cool down between journeys and may become
damaged.
Replacement Batteries
We recommend that the batteries in each remote control are renewed at
least every six months. This is the responsibilty of the user,
Maintenance
To maintain safe and reliable operation, the standard stairlift needs a
annual safety inspection and service.
CAUTION:
Modifications which have not been expressly approved by the
manufacturer may void the warranty and may cause damage.
Your stairlift should be inspected and maintained by a Platinum
approved service engineer.
Upholstery
Carelessness with matches, cigarettes and so on can cause a fire. The
upholstery material used on your stairlift has been tested for compliance
with BS5852.
Hand Winding the Stairlift
If necessary, for example to release the safety gear after the OSG has
activated or to return the carriage from an over-run position, the stairlift can
be manually hand-wound using the supplied winding handle.
If the OSG has been activated, the carriage should only be handwound in the upwards direction.
Hand winding should only be attempted by, or under the supervision
of a competent stairlift engineer.
To hand-wind the stairlift:
Fully insert the winding handle into the Emergency Hand Wind
Mechanism Socket (8)
Keeping the handle fully inserted, carefully rotate it as needed.
If you rotate the handle clockwise, this will move the chair to the right.
If you rotate the handle anti-clockwise, this will move the chair to the
left.
Never use the stairlift when the winding handle is in the socket.
37
Releasing a Trapped User
If a user becomes trapped on the stairlift due to a fault, they should be
assisted from the chair in the following way:
Lift one of the manual swivel levers and rotate the carriage towards
the staircase until seat locks into swivelled position.
Release users seatbelt
The user can then be helped from the chair, up the stairs.
Lift manual swivel levers and return seat to original position.
Never exit seat without first turning towards staircase and ensuring that it
lock into position. Always exit upwards.
38
Diagnostic Codes
These codes are displayed on the Diagnostic display panel on the carriage:
Code
Meaning
No Display
No power
1. Check the battery isolator switch is in the “I” position
2. Check batterys are correctly connected and in good
order
Platinum
Safety Circuit
OK
The stairlift is on charge and everything is OK, lift should
operate normally.
Final Limit Fault/Safety Circuit short to 0v
1. Check keyswitch is on connected and working
2. Check seat swivel switch is connected and working
3. Check if the stairlift has over-run and switch is connected
and working
4. Check if OSG and Safety gear has actioned and switch
is connected and working
Low Battery
Batteries Need Charging
Stairlift batteries are down to 21V.
1. Check transformer is plugged in to mains socket and
turned on.
2. Check charging point voltage is present unloaded and
loaded.
3. Check charge voltage is present on white charge
connector on main PCB.
Off Charge
Lift is off Charge
Stairlift batteries are not charging (the stairlift may still
work). To charge them:
1. Move the stairlift to a charging point
2. Check transformer is plugged in to mains socket and
turned on.
3. Check charging point voltage is present unloaded and
loaded.
4. Check charge voltage is present on white charge
connector on main PCB.
End Stop
Safety Edge
Move Right
Move Left
End Stop Activated (bottom skate metal cover left and right)
Ensure that both track and staircase are clear of
obstructions.
Lift stopped by safety edge in direction of travel (footplate, top skate, side
cover)
Ensure that both track and staircase are clear of
obstructions.
Lift travel direction
Right.
Lift travel direction
Left.
39
Code
Meaning
Seat Swivel
Seat in Swivelled position
Lift cannot move until powered swivel seat is returned to
travel position.
1. Check Powered swivel option is selected in menu.
2. Check lift is set as correct hand in menu.
3. Check lift is at top of track and bottom skate end stop is
activated.
4. Check transformer is plugged in to mains socket and
turned on.
5. Check charging point voltage is present unloaded and
loaded.
6. Check charge voltage is present on white charge
connector on main PCB.
Thermal Cut Out
Motor and motor drive are running too hot, overloaded lift or excessive use.
Switch lift off and allow motor to cool.
More than one conflicting call received.
Direction toggle or wall control direction button stuck on.
Conflicting call received.
User needs to release joystick and re-input call.
Motor brake inoperable.
Reset lift. Check brake connection on main PCB and reset
lift.
Power relay did not close
Check battery charge level. Reset lift.Tap Relay. If problem
persists, renew PCB.
Call Conflict
Release Joystick
Brake Fault
Relay Fault
There are also 3 thermal fuses on the the PCB. If any of these fuses are activated, a red LED
located nearby will light.This generally indicates a wiring fault on one of the circuits connected to
the PCB in the surrouding area to that LED.
40
Engineers Menu
Code
Further diagnostics and settings are available by cycling through the menu
system.
Meaning
Position 12345
Lifts current position on rail. Bottom end stop is 00000. Press and hold menu
button to reprogram.
Remote 1/2/3/4
Shows current Remote channel selection. Press adjust button to change.
Right/Left Hand
Shows current installation hand selected. Press adjust button to change.
Quiet Travel /
Travel Alarm
Shows current travel alarm selection. Press adjust button to change.
Landing Stop /
Pass
Shows current landing selection. Press adjust button to change.
Powered / Manual
Swivel
Shows current swivel selection. Press adjust button to change.
Edge 123
Low Batt 123
Number of sensitive edge trips since last engineer reset. Press adjust button to
reset to 0.
Number of low battery events since last engineer reset. Press adjust button to
reset to 0.
Trips 12345
Number of trips (up or down) done by control system. Not resettable.
Safety 123
Number of safety circuit trips since last engineer reset. Press adjust button to
reset to 0.
Brake 123
Number of brake faults since last engineer reset. Press adjust button to reset
to 0.
Relay 123
Number of relay faults since last engineer reset. Press adjust button to reset to
0.
LostP
Number of times position has been lost since last engineer reset. Press adjust
button to reset to 0.
Battery Bar (bar
display 1-8)
Low Battery
A bar display of battery voltage. Approx. 21V (all off) to 27V (all on).
Battery below 21V
Mains Power, Battery Power and Power Cuts
The DC charger supplies power to a set of large internal batteries. These
batteries then power the motor which lifts the chair up and down the stairs.
If the mains power fails, you can continue to use the stairlift for a short
while as the batteries store enough power to allow you up and down the
stairs a few times.
41
Servicing
The Standard 140 Kg (22 stone) stairlift requires a service every 12
months.
Services should only be carried out by a competent stairlift engineer,
Trained and certified on this product.
If working on the drive unit while still mounted on the rail extrusion, it
is advisable to move it as close to the floor downstairs as possible.
All lifting and carrying should be in line with current HSE manual
handling guidelines.
Service Carriage
Remove carriage from rail. Turn off. Remove plastic side covers.
Check rollers for wear/damage. If replacing, lubricate roller shafts
lightly.
Check pinion for wear/damage.
Check all rollers rotate freely. If necessary lubricate roller shafts
lightly.
Check all wires and connectors for damage & and operation of all
switches.
Check operation of OSG and safety gear.
Check operation of charge pin,left/right end stop switches and final
limit switch.
Remove any debris including excessive, built up grease and clean all
surfaces.
Check all wiring and connectors to PCB.
Check all wiring and connectors to batterys.
Check battery condition. Replace if necessary.
Check battery retaining strap.
Check hand-wind mechanism operates correctly.
Check wiring, connectors and switches on side cover safety edges.
Ensure footrest operates correctly.
Ensure footplate safety edges operate correctly.
Ensure footrest carpet is fixed correctly.
Replace side covers ensuring they fit correctly and safety edges
operate correctly.
Ensure Diagnostic Display shows correct codes.
4. Chair. Remove cover.
Check all wiring and connectors.
Ensure the 4 x M8 x 10 Hex bolts are tightened to a torque of 20 Nm..
Ensure manual swivel mechanism is free of debris and operates
correctly.
Ensure swivel interlock switch operates correctly.
Remove plastic covers around powered swivel, check all wiring and
connectors, ensure the area is free of debris. Check operation and
replace plastic covers.
Check arm rests operate correctly.
Check seat belt operates correctly.
42
Check all controls operate correctly.
Repace seat pad.
Clean excessive grease off racking and inspect for damage/wear. If
necessary re-apply lubrication. We recommend that you lubricate
three teeth every 300mm on the rack.
Inspect rack jointing bolts and replace/re-fit if necessary.
Clean rail and inspect for damage.
Check combined end stops/charging ramps are fixed firmly and in the
correct position.
Inspect rail joints and legs and replace/re-fit if necessary.
Inspect all leg screws and replace/re-fit if necessary.
Check charge circuit is operating correctly.
Check carriage stops in the correct position at the top and bottom.
Service Rail
43
Labels/Warnings and Packaging
44
Labels/Warnings and Packaging (cont.)
45
Notes
46