RAZ Mobility RAZ Memory Cell Phone User Guide

RAZ Memory
Cell Phone
User Guide
Please retain the User Guide for future
reference. The User Guide is available
on our website at
www.razmobility.com/support/memorycellphone
Contents
User Guide
General Description
Items Supplied with the
RAZ Memory Cell Phone
Wireless Service and the SIM Card
Phone Layout
Charging and Turning
Your Phone On or Off
The RAZ Memory
Cell Phone Environment
Volume
Power Button
Making and Answering Calls
Calling 911
RAZ Emergency Service
Voicemail
Managing the Phone from
Afar with the RAZ Care App
Placing Video Calls
Managing Contacts
Allow List
Receive Text Message
When User Calls 911
Limiting Incoming Calls
to Contacts
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Phone Will Announce
that Battery is Charging
Remind User to Charge
Low Battery Text Message Notification
Ringtones & Ring Volume
Background Color
Speaker
In-Call Keypad
Show Keypad
Auto Answer
Call Activation Method
Auto-lock Screen
Hear Name of Caller
Show Day of the Week
Show Month and Date
Show Call Confirmation Screen
Missed Calls
Special Display for People
with Low Vision or Hand Tremors
Phone Location
Phone Status
Call History
Add Caregivers
Being a Caregiver to
More than One User
Memory Phone User Information
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Quiet hours
Reminders
Additional information
Customer support
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General Description
The RAZ Memory Cell Phone is an easy-touse picture phone for people with cognitive
decline, disabilities, seniors, or those who
want a simple solution. The RAZ Memory
Cell Phone ensures that these individuals
stay connected with their loved ones whether
they are at home or away from home.
It consists of one primary screen, and one
screen only.
The screen includes 3 elements:
1. The pictures and names of up
to fifty (50) contacts.
2. A button to call 911 or a button
to call the RAZ Emergency
Service (more on this Service
below).
3. The time, network status and
battery power. If wanted, you
can include the day of the
week, and month and date.
There are options for a dialer and voicemail
access. If either of these options are
activated, the bottom of the screen will
include a dialer (Keypad) icon and/or a
voicemail icon.
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By default, up to six (6) contacts are displayed
as pictures with names underneath. However,
this can be expanded to fifty (50) contacts
through the app, as described below. By
default, a single press & hold of a picture will
initiate a call. However, this call activation
method can be modified. The phone offers
an Emergency-dial button, as well.
By default, the large display does not time out;
it is always on and ready to use. A lock screen
option is available. If desired, incoming calls
can be limited to those that originate from
contacts, preventing unwanted calls, such
as predatory robocalls. Optionally, additional
numbers can be allowed to reach the user
by adding those numbers to an Allow List in
the app.
You – the caregiver – can easily manage
contacts and associated phone numbers
and photos via the simple RAZ Care app.
The app also offers many features, including
but not limited to, GPS tracking and location
information, the ability to see the remaining
battery power and signal strength of the
user’s phone, send all calls to speaker, send
text messages to the caregiver when the
remaining battery power is below a specified
amount, automatically answer incoming
calls, send the user a reminder to charge,
speaking caller ID, notifications of missed
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calls, and have the phone announce that it
is charging.
Also available through the RAZ Care app is
the ability to check the call history of the
RAZ Memory Cell Phone, set up hours during
which the user cannot make outgoing calls
(say, in the middle of the night), and the
ability to send the user reminders.
There is a special mode available for
individuals with low vision or hand tremors,
which allows caregivers to customize the
color scheme of the contact icons and
significantly enlarge their size.
Finally, specified contacts will be able to
video call the RAZ Memory Cell Phone.
The phone is always “locked” to the home
screen that shows the Contacts. Users
cannot exit the home screen and get “lost” in
the normal smartphone environment.
Items Supplied with the
RAZ Memory Cell Phone
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RAZ Memory Cell Phone
Wall Charger
USB Type-C cable
SIM tray tool
User Guide
7
Wireless Service
and the SIM Card
For your RAZ Memory Cell Phone to place
and receive calls, you must have wireless
service, including a data plan. The phone
works on the Verizon, AT&T, T-Mobile and
other compatible networks in the United
States, such as Affinity Cellular, Mint Mobile,
Xfinity Mobile, Cricket Wireless, Consumer
Cellular, Red Pocket Mobile, Straight Talk
and Metro by T-Mobile.
A SIM card may already be inserted in your
RAZ Memory Cell Phone. If a SIM card is not
inserted in the phone, you may insert one by
following these steps:
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Make sure your phone is off.
Locate the small hole on the
left edge of the phone. It’s the
size of the end of a paperclip.
Insert the tool provided or a
paperclip into the hole, which
releases the SIM tray. When
inserting the tool into the hole,
do not push too hard.
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Place the SIM Card (nano –
SIM) properly on the tray. The
chip side (metallic) of the SIM
card should be facing down.
Carefully push the tray back in.
Never place the SIM card into
the phone by itself.
Turn on the phone.
Nano SIM
SIM
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1
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Phone Layout
Headset
Jack
Microphone
Main
Camera
Proximity
Sensor
Flash
Earpiece/
Speaker
Front
Camera
SIM &
microSD
Card Tray
Volume
Buttons
Power
Button
Microphone
USB-C /Charger
R
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Speaker
Charging and Turning
Your Phone On or Off
Before you start using your RAZ Memory Cell
Phone, make sure that the phone is fully
charged. To do this, insert the USB Type-C
cable into the charging port at the bottom of
the phone and insert the charger into an
outlet.
It takes approximately two hours to fully
charge the battery.
To turn on your phone, long press the power
key. If you wish to turn it off, long press the
power key and tap Power Off.
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The RAZ Memory Cell
Phone Environment
In order to make the experience as simple
as possible, the user cannot exit the RAZ
Memory Cell Phone environment. In other
words, the user cannot access Android
applications, settings, notifications … etc.
Do not try to use your phone without an
active SIM card installed. If you do, you may
receive an error message.
The RAZ Memory Cell Phone has one primary
screen, which displays up to fifty (50)
contacts. By default, the phone displays up
to six (6) contacts, but this can be increased
to up to fifty (50). If the option to have up
to fifty (50) contacts is selected in the app,
and the user stops using the phone after
scrolling through the contacts, the phone will
automatically move back to contacts one (1)
through six (6) after twenty (20) seconds.
In keeping with the philosophy of making the
experience as simple as possible, the screen
does not time out, unless the caregiver
activates the auto-lock screen feature
through the RAZ Care app.
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Volume
The volume rocker is disabled; call volume is
always set to maximum.
Power Button
To disable the power button, you must call
RAZ Mobility customers support at 1-800729-0083, and they will disable the power
button for you remotely. Disabling the power
button may be useful if the user has difficulty
turning the phone on and off.
Making and
Answering Calls
Do not try to make phone calls before an
active SIM card is inserted into the phone. If
you do, you may generate an error.
To place a call simply press and hold the
picture of the person you want to call. Once
the call is initiated, you will see a screen with
a hang-up button. Press and hold the hangup button if you wish to hang up.
When you receive a call, you will see a screen
that provides you the option to either Answer
or Hang Up. Select whichever option applies
to you. Again, you must press and hold.
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You can also place a call with the dial pad.
The dial pad is optional and must be selected
within the RAZ Care app for it to be available
on the phone.
There is also an option in the RAZ Care app
for a call confirmation screen. If selected, an
intermediate screen will appear that will ask
the user if they really want to call the contact.
This
additional
safeguard
prevents
accidental dials.
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Calling 911
To dial 911 simply press and hold the button
labeled Emergency 911.
You will then see a screen that asks you to
confirm that you want to dial 911. Press Yes,
and the 911 call will be initiated.
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RAZ Emergency Service
The RAZ Emergency Service requires a
separate subscription and is an alternative
emergency service to 911. It is designed
to assist those users who, as a result of
their Alzheimer’s or dementia, imagine
emergencies and/or call 911 repetitively.
It can also be helpful to people who want
help for any reason, but who do not want
to call 911. To initiate an emergency call
simply press and hold the red button labeled
“Emergency.” Calls will be answered by a
private emergency dispatch agent who will
know that the caller suffers from memory
loss and will determine whether to contact
911 guided by this knowledge. Also, when
the user initiates an emergency call, text
messages can be sent to up to three (3)
designated caregivers, providing caregivers
the opportunity to cancel the emergency call
so that 911 is not contacted.
The RAZ Emergency Service is managed
by the caregiver in the section of the RAZ
Care app titled “RAZ Emergency Service.”
To access this section in the app, tap on
the More tab and tap on “RAZ Emergency
Service.” The caregiver can enter the
user’s medical information under “Medical
condition(s)”. This information is provided
to the emergency dispatcher during a call.
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Turn on the toggle under “Text message
notification” to send text messages to up to
three (3) contacts. And add the text message
recipient information under “Contacts who
will receive text messages when the user
initiates an emergency call.” The caregiver
can also add information regarding any
assisted living facility in which the user may
live, including the facility’s name, address,
and phone number. This information
becomes available to the dispatcher.
The RAZ Emergency Service requires a
subscription. More information about
subscription plans and the activation
process, can be found at https://www.
razmobility.com/shop/.
Voicemail
Consistent with its philosophy of keeping
the phone as simple as possible, by default
the RAZ Memory Cell Phone does not allow
the user to access voicemail.
However, there is an option for a voicemail
“button” to appear at the bottom of the
display. When tapped, the phone will call the
user’s voicemail. To set this up in the RAZ
Care app, tap “Voicemail” in Settings, enter
the wireless provider’s voicemail number,
and tap Save.
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Managing the Phone
from Afar with the
RAZ Care App
The caregiver will be able to manage the
phone through a simple app called RAZ Care.
After the phone is ordered you will receive an
email with the user id and instructions how
to access the RAZ Care app. The user id will
be the caregiver’s phone number. Once you
enter your phone number, you will receive a
text message with the verification code.
The email you receive will also include a link
to the locations in the App Store and Google
Play where you can download the app to
your phone. The RAZ Care app will work on
an iPhone, iPad or Android device.
The app will allow you to do the following:
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Manage contacts, including
assigning contact icons and
uploading contact pictures
Check the location of the
phone
Create an “Allow list” of
numbers that are not in
contacts but that can call the
user when incoming calls are
limited to contacts
Place video calls to the user
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Check the signal strength and
remaining battery power of the
phone
Select the ringtone and the ring
volume
Select whether you want the
background of the phone to be
white or black (Dark theme or
Light theme)
Limit incoming calls to
contacts and Allow list
Make calls go to speaker
Activate a keypad, providing
option to dial numbers
Send text message to
caregiver when battery is
below a specified percentage
Automatically answer calls
without pressing “Answer”
button (Auto answer)
Change the method by which
calls are placed
Disable the power button
Auto-lock screen after 2
minutes of inactivity
Send text message to
caregiver when user calls 911
Announce that battery is
charging
Send reminder to user to
charge when battery is low
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Phone speaks the name of the
caller
Adjust the display for people
with low vision or hand tremors
Contact RAZ support
View call history
Show the day of the week in
the Phone’s status bar
Show the month and date in
the Phone’s status bar
Show a call confirmation
screen before the call
completes
Notification of missed calls
Voicemail “button” to access
voicemail
Check whether the Phone is
powered on
Check whether the user is
currently on a video call.
Set up hours (i.e., “Quiet
hours”) during which the user
cannot place calls to specific
people
Send the user reminders
Manage the RAZ Emergency
Service
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The user’s contacts can also use the RAZ
Care app. However, unlike the caregiver(s),
contacts will only be able to use the video
calling feature of the app. Only caregivers
have the ability to manage the various
features of the RAZ Memory Cell Phone.
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Placing Video Calls
You can place video calls to the user through
the RAZ Care app. To do so, simply tap on
the RAZ Video Call button within the video
tab. Any contact can download the RAZ
Care app and place video calls. Caregivers,
however, can control which contacts are
permitted to place video calls. Specifically,
when you create or edit a contact, there is
an option to allow or not allow the contact to
place such calls.
The RAZ Care app tells you whether the user
is available for a video call, not available,
or busy. Not available means that the RAZ
Memory Cell Phone is powered off. Busy
means that the user is on another video call.
Available means that the phone is powered
on, and that they are not on another video
call, although the user may be on a phone
call.
Managing Contacts
You can add up to fifty (50) contacts,
although the default is up to six (6). To
expand the number of contacts from six
(6) to fifty (50), activate the toggle. To add
a contact, tap the add contact symbol. To
delete, edit or change the order of a contact,
tap the symbol
. You can edit first name,
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last name, phone number, and the picture.
To change the position of a contact with the
app, insert the new position in the first line
of the Edit contact field. To add a picture
with the app, tap “Add photo”. You can add
a picture from your gallery, or by taking a
photo through the app, or you can add an
avatar. To save the new photo, remember to
press Save in both the photo tool and the
“Edit contact” page.
If desired, you can save a contact with a
picture only, without adding a name.
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Allow List
If incoming calls have been limited to
contacts, the caregiver may want specific
people who are not contacts to have the
ability to reach the user. To do this, an “Allow
list” can be created. Any number on the Allow
list can call the user, even if that number is
not a contact.
To add, edit or delete a person in the Allow
list in the app, tap “Allow list” within the
Contacts tab, then add, edit, or delete the
person/number just like you would a regular
contact.
Receive Text Message
When User Calls 911
This feature will keep caregivers informed
of emergencies. Up to three cell phone
numbers will receive text messages when
911 is called. To activate this feature in the
app, go to Settings and tap “Receive text
message when user calls 911”. Next, press
the toggle and add the cell phone number(s)
that you wish to receive the text message.
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You must tap “Save” after you make the
change.
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Limiting Incoming
Calls to Contacts
To limit incoming calls to individuals in the
user’s contacts, simply go to Settings within
the app and press the toggle labeled “Limit
incoming calls”. The toggle should appear
green. To be clear, this option will prevent the
user from receiving calls from anyone other
than his or her contacts, and persons in the
“Allow list”, including incoming calls from
emergency services. Of course, outgoing
calls to emergency services will never be
blocked.
Phone Will Announce
that Battery is Charging
Some users may be uncertain that the
battery is charging. This is especially true
if a wireless charging set is being used,
since it won’t charge if the phone is not
placed in the correct position. To address
this challenge, activate this feature, and the
phone will speak “phone charging” to inform
the user that they are successfully charging
the phone. A yellow “sticky note” that says
“Phone charging” will also appear.
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Remind User to Charge
When this option is selected, a reminder will
be sent to the phone when the battery is low.
Reminders can take the form of either (1) a
large yellow sticky note that will pop up on
the display, or (2) an audio recording saying,
“please charge your phone” AND a sticky
note.
To activate this feature in the app, go to
Settings and tap “Remind user to charge”.
Then press the toggle and specify the type
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of reminder that you wish the user to receive.
You must also provide the battery threshold
that you want to trigger the reminder. When
these steps are completed, remember to
press “Save”.
Low Battery Text
Message Notification
When this option is selected, a text message
will be sent to you, notifying you that the
battery level on the user’s phone has reached
a certain specified level. To activate this
feature in the app, go to Settings and tap
“Send text message when battery is below
X%”.
Then press the toggle and select the battery
level at which you wish to receive the low
battery alert message. You must tap “Save”
after you make these changes.
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Ringtones &
Ring Volume
The caregiver can select among a variety of
ringtones within the Settings tab. In addition,
the caregiver can adjust the ring volume.
Don’t forget to press Save after you make the
changes.
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Background Color
The background of the primary screen of the
phone can be set to either white or back. The
background can be adjusted within Settings
in the app.
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Speaker
To make all calls automatically go to speaker,
go to Settings, and turn on the toggle next
to “Speaker” in the app. This is useful if the
user does not always place the phone next
to their ear when they make or receive a call.
In-Call Keypad
A keypad will automatically appear if the user
dials a toll-free number, allowing the user to
navigate an automated phone system.
Show Keypad
If this option is selected in the Settings of
the Caregiver app, an icon of a dial pad will
appear on the screen of the RAZ Memory
Cell Phone. When the icon is tapped, a dial
pad will appear, and calls can be placed by
typing numbers with the dial pad. To activate
this feature in the app, turn on the toggle
next to “Show Keypad.”
Auto Answer
This feature, which is available in Settings
in the app, makes calls to the RAZ Memory
Cell Phone answer automatically. You do not
have to press the Answer button for the call
to start. When this feature is selected, calls
automatically go to speaker. This feature
may be useful in an emergency or if the user
has difficulty pressing the Answer button.
Call Activation Method
By default, calls are activated if you press
and hold a picture for approximately 1.5
seconds. If the user experiences difficulty
with this call activation method, it can be
modified. To do this, go to Settings in the
Caregiver app and select “Call activation
method”. Then select either “Regular tap,”
“Tap & hold” (the default), “Tap and hold
long,” or “Double tap”.
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If you select “Tap and hold long” the user
must tap and hold for approximately 3
seconds to initiate a call. Press “Save” after
you make your selection.
Auto-lock Screen
To preserve battery, the display will go dark
after two minutes of inactivity and will “wake
up” automatically with movement. It is
activated within Settings in the app.
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Hear Name of Caller
This feature is useful for people with low
vision. If selected, the phone will announce
the name of the caller out loud during an
incoming call. It is activated within Settings
in the app.
Show Day of the Week
The day of the week will appear at the top of
the display, in the status bar. This feature is
activated within Settings in the app.
Show Month and Date
The month and date will appear at the top of
the display, in the status bar. This feature is
activated within Settings in the app.
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Show Call
Confirmation Screen
A confirmation screen will appear after a
contact is tapped, asking the senior to
confirm that they really want to call the
contact. This feature helps prevent
accidental dials. It is activated within
Settings in the app.
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Missed Calls
Notification dots will appear on contacts
from whom they missed calls. The dot(s) will
disappear when the user calls the contact.
To activate this feature, tap “Missed calls”
within Settings in the app, tap on “Show
missed calls on phone”, and tap “Save”.
Special Display for
People with Low Vision
or Hand Tremors
This special mode is intended to assist
users with low vision or hand tremors, such
as from Parkinson’s disease. In this mode,
the contacts, answer button, and hang-up
button are much larger, making them easier
to see and tap. Instead of up to six contacts
per screen, there are only two, and instead
of pictures, the contacts are customizable
rectangular icons with contact names
written inside. See the section on “Managing
Contacts” to learn how the icons can be
customized.
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To activate this feature in the app, go to
Settings and tap “Adjust display for people
with low vision or tremors”, then select either
“Low vision or hand tremors”. You must
press “Save” after you make the selection.
Phone Location
To obtain the phone’s location, go to the
“More” section in your app and tap on GPS
Location
. You will see a map with
up to three pins identifying the phone’s
location at particular points in time. The
location is updated every 10 minutes. If you
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click on a pin, you will see the address and
a time stamp indicating the time that the
phone was at that location. Tap “Show latest
data” to make sure that you have the most
recent location information.
Phone Status
The app presents the phone’s battery strength
and signal strength. This information is
presented within the “More” tab. If the phone
is turned off or does not have a connection,
you will see the phone’s last known battery
strength. Tap “Show latest data” to make sure
that you have the most recent battery, signal
strength, and power status information.
If the RAZ Memory Cell Phone is powered
on, it will say “Phone status: ON”. If it is off, it
will say “Phone status: OFF”.
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Call History
You can see who called through the call
history, which can be accessed under the
“More” tab in the app. Call history shows you
all calls, including video calls, missed calls
and calls placed and received during quiet
hours.
Add Caregivers
You can have more than one caregiver
manage a single RAZ Memory Cell Phone,
although there is always only one primary
caregiver. Only the primary caregiver can add
or delete secondary caregivers. Secondary
caregivers, like the primary caregiver, can
manage the phone through the RAZ Care
app.
To add or delete a caregiver, go to the
More tab, and tap on “Caregiver”. Press the
toggle next to “Add secondary caregiver”
to add a caregiver. Press “Delete” to delete
a caregiver. Remember to press Save after
making the changes.
The maximum number of secondary
caregivers that can be added is three.
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Being a Caregiver to
More than One User
A single caregiver can manage more than
one phone through the RAZ Care app. To
change the phone that you are managing,
go to the More tab and tap on the picture
next to the status information. You can now
select the person whose phone you wish to
manage.
Memory Phone
User Information
This section includes basic information on
the user, such as his or her name, city, and
phone number. It is also where you can add a
photo of the user. To access this section, go
to the More tab and tap on “Memory phone
user”.
Quiet hours
Quiet hours are times of the day during
which the user cannot make calls. You
specify whether to apply the restriction to a
particular contact in the “Edit Contact” page.
To set up quiet hours, tap on “Quiet hours” in
the More tab and select the Announcement.
The Announcement is what the user will hear
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if they call during quiet hours. You can use
either the default announcement or record
your own announcement. We recommend
that you record your own. Press Save after
your selection. To set the time, duration, and
day(s), press the “+” symbol. If quiet hours
start on one day and end on the next, select
the day on which quiet hours start. After the
quiet hours are set up, press Save.
Reminders
You can send the user reminders in the form
of 1) a sticky note, or 2) a sticky note and an
audio message. To set up reminders, tap on
“Reminders” within the More tab. Tap the “+”
symbol and add the reminder content, set
the date and time, and select the frequency.
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Next, tap on “Set reminder method” and
select whether you just want the user to
receive a sticky note with a written message
or the sticky note AND an audio message.
If you select audio message you will need
to record your message. To do so, press
and hold the microphone symbol while you
record. Once completed, tap “Save” on the
“add new reminder” screen.
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Additional information
Additional information regarding your RAZ
Memory Cell Phone, including videos and
FAQs, can be obtained here:
www.razmobility.com/support/memorycellphone
Customer support
Phone: 1-800-729-0083
Web chat: www.razmobility.com
Email: [email protected]
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RAZ
Memory Cell Phone
User Guide
2024_05_UNIVERSAL
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