Scigiene GEN 2 Gen 2 Receiver User Guide

GEN 2 4G Industrial Cellular
Gateway
USER GUIDE
IMPORTANT!
For best results, please wait to power on your GEN 2 4G Cellular Gateway until after you have
created an Scigiene Premiere account and added the gateway and sensors to your new 4G Cellular
network.
Table of Contents
I. ABOUT THE GEN 2 4G Cellular GATEWAY
1
GEN 2 4G Cellular GATEWAY FEATURES
1
EXAMPLE APPLICATIONS
1
II. HOW YOUR GATEWAY WORKS
2
III. GATEWAY SECURITY
3
SENSOR COMMUNICATION
3
DATA SECURITY ON THE GATEWAY
3
SERVER COMMUNICATION SECURITY
3
IV. GATEWAY REGISTRATION
4
REGISTERING THE GEN 2 4G Cellular GATEWAY
4
V. USING THE 4G Cellular GATEWAY
5
USING THE 4G Cellular GATEWAY
5
UNDERSTANDING THE GATEWAY LIGHTS
5
4G Cellular GATEWAY SETTINGS
6
VI. USING THE LOCAL INTERFACE
11
GATEWAY STATUS TAB
11
ETHERNET NETWORK SETTINGS
14
CELLULAR NETWORK
15
WIRELESS NETWORK
17
MISCELLANEOUS
18
SUPPORT
19
WARRANTY INFORMATION
19
SAFETY INFORMATION
22
PAGE II
I. ABOUT THE GATEWAY
The Scigiene GEN 2” 4G Cellular Gateway uses 4G LTE CAT-M1/NB2 cellular technology to
control GEN 2 Wireless Sensor settings without additional IT infrastructure. All you need is a
power source and the Scigiene Premiere cloud platform to monitor your environment and
equipment using Scigiene’s industry- leading wireless devices.
The GEN 2 4G Cellular Gateway will communicate with GEN 2 Sensors and Scigiene
Premiere to deliver data and send alerts about various machine, equipment, or area
conditions.
The 4G Cellular Gateway and Scigiene Premiere work together to connect and configure
GEN 2 Sensor over the Internet and make their data accessible virtually anytime, anywhere.
The 4G Cellular Gateway provides the crucial link that connects GEN 2 Sensors to Scigiene
Premiere using 4G LTE CAT-M1/NB2 (4G Long-Term Evolution Category M1/NarrowBandInternet of Things (NB-4G Cellular) 2) cellular technology. The gateway is equipped with a
24-hour backup battery. GEN 2 Sensors will continue to communicate with Scigiene
Premiere via cellular transmission in the event of a power outage. Additionally, the cellular
gateway comes with an RJ-45 Ethernet jack (future capability) for local device configuration.
The 4G Cellular Gateway, however, is ideal for applications without a wired Internet
connection or where infrastructure is dedicated to other resources.
GEN 2 4G Cellular GATEWAY FEATURES:
• 4G LTE CAT-M1/NB2 cellular technology
• Wireless range of 1,200+ feet through 12+ walls1
• Frequency-Hopping Spread Spectrum (FHSS)
• Best-in-class interference immunity
• Encrypt-RF” Security (256-bit Diffie-Hellman Key Exchange + AES-128 CBC for sensor
data messages)
• 32,000 sensor message memory2
• Over-the-air (OTA) updates (future-proof)
• True plug and play, no hassles for Internet configuration setup
• No PC required for operation
• Local status LEDs with transmission and online status indicators
• AC power supply
• 24-hour battery backup in the event of a power outage
• RJ-45 10/100BASE-TX Ethernet jack for configuration (future capability)
Actual range may vary depending on the environment.
Total messages in memory varies with sensor type. (32,000 is for Temperature Sensors. Additional information available at
Scigiene.com)
EXAMPLE APPLICATIONS:
• Remote Location and Asset Monitoring
• Shipping and Transportation
• Agricultural Monitoring
• Vacant Property Management
• Vacation Home Property Management
• Construction Site Monitoring
• Data Center Monitoring
PAGE 1
II. HOW YOUR GATEWAY WORKS
Your GEN 2 4G Cellular Gateway manages communication between GEN 2 Sensors and
Scigiene Premiere. When running, the gateway will periodically transmit data on a Heartbeat (a
preset interval in minutes). The gateway will store data it received from sensors until its next
Heartbeat.
The GEN 2 4G Cellular Gateway is a cellular (LTE-M or CAT-M1) gateway. It uses its
connection to relay data received from sensors to Scigiene Premiere cloud-based software.
Sensors communicate with the gateway, then the gateway relays information to Scigiene
Premiere.
For your wireless sensors to work optimally, orient all antennas for your sensor(s) and
gateway(s) the same direction (typically vertical). Sensors must also be at least three feet away
from other sensors and the wireless gateway in order to function properly. See Figure 1.
Figure 1
PAGE 2
II. GATEWAY SECURITY
The GEN 2 4G Cellular Gateway is designed and built to manage data from sensors monitoring
your environment and equipment securely. The same methods used by financial institutions to
transmit data are also used in Scigiene security infrastructure. The 4G Cellular Gateway’s
security features tamper-proof network interfaces, data encryption, and bank-grade security.
Scigiene’s proprietary sensor protocol uses low transmit power and specialized radio equipment
to share application data. Packet-level encryption and verification are vital in ensuring traffic isn't
altered between sensors and gateways. All data is transmitted securely from your devices, with
a best-in-class range and a power consumption protocol.
SENSOR COMMUNICATION SECURITY
Wireless devices listening on open communication protocols cannot eavesdrop on GEN 2
Sensors. Scigiene’s sensor-to-gateway implements Encrypt-RF'•. This creates a secure wireless
tunnel, generated using ECDH-256 (Elliptic Curve Diffie-Hellman) public key exchange to
develop a unique symmetric key between each pair of devices. Sensors and gateways use this
link-specific key to process packet-level data with hardware-accelerated 128-bit AES encryption.
This minimizes power consumption to optimize battery life. Thanks to this combination, Scigiene
offers robust bank-grade security at every level.
DATA SECURITY ON THE GATEWAY
The GEN 2 4G Cellular Gateway prevents prying eyes from accessing the data stored on the
sensors. The GEN 2 4G Cellular Gateway doesn't run on an off-the-shelf, multi- function
operating system. Instead, it runs a purpose-specific, real-time embedded state machine that
can't be hacked to run malicious processes. There are also no active interface listeners that can
be used to gain access to the device over the network. The fortified gateway secures data from
attackers and protects the gateway from becoming a relay for malicious programs.
SERVER COMMUNICATION SECURITY
Communication between your GEN 2 4G Cellular Gateway and Scigiene Premiere is secured by
packet-level encryption with Encrypt-RF •. Similar to the security between the sensors and the
gateway, the gateway and the server also establish a unique key using ECDH-256 for encrypting
data. The packet-level data is encrypted end to end, removing additional requirements to
configure specialized cellular VPNs for privacy. The gateway can still operate within a VPN if it is
present.
PAGE 3
II. GATEWAY REGISTRATION
If this is your first time using the Scigiene Premiere online portal, you’ll need to create a new
account. If you have already created an account, start by logging in. For instructions on how to
register for an Scigiene Premiere account, please consult the Scigiene Premiere User Guide.
REGISTERING THE GEN 2 4G Cellular GATEWAY
You will need to enter the Device ID and the Security Code (SC) from the GEN 2 4G Cellular
Gateway in the corresponding text boxes. Use the camera on your smartphone to scan the QR
code on your gateway. If you don’t have a camera on your phone, or are accessing Scigiene
Premiere through a desktop computer, you may enter the Device ID and SC manually. See
Figure 2.
The Device ID is a unique number located on each device label.
Next, you’ll be asked to enter the SC on your device. The SC will be all letters, no numbers. It
can also be found on the barcode label of the gateway.
When completed, select the Submit button.
Figure 2
IMPORTANT: Add the gateway and all sensors to Scigiene Premiere so that on boot, the
gateway can download and whitelist the sensors from the account.
PAGE 4
II. USING THE 4G Cellular GATEWAY
USING THE 4G Cellular GATEWAY
1. Attach the cellular and GEN 2 antennas to the back of the gateway at the locations depicted
in Figure 3.
2. Plug the power supply cord into an outlet.
3. Toggle the power switch on.
4. After the three LEDs switch to green, your network is ready to use.
UNDERSTANDING THE 4G Cellular GATEWAY LIGHTS
The gateway will enter three stages as it powers on:
Power-on stage: The gateway analyzes electronics and programming. The LEDs will flash
red and green, before turning green for two seconds. In case of a hardware failure, the
light sequence will repeat continually. Please contact technical support if the LEDs aren't
green after five minutes.
Connection stage: The gateway will attempt to start the cellular, gateway service, and
wireless network connections. See diagram below to decode the three LEDs and the
states the LEDs indicate.
Operational stage: If the Gateway Power Mode is set to "Forced High Power" or
"Standard Power" and Line Power is present, all of the LEDs will remain green while
powered externally, unless reporting activity on a connection or if there is an issue. If the
Gateway Power Mode is set to "Forced Low Power" or "Standard Power" without Line
Power being present, the gateway will only use the active light sequence when the
gateway is communicating to the server. Otherwise, the LEDs are powered off.
SENSOR COMMUNICATION LED
Steady Green: GEN 2 wireless network online
Blinking Green: Active communication with wireless sensors
Steady Red: Network reform in progress or network offline
GATEWAY SERVICE LED
Steady Green: Last communication with Scigiene’s server was good
Blinking Green: Active communication with Scigiene's server
Steady Red: Last communication with Scigiene's server
was unsuccessful.
CELLULAR LINK LED
Steady green: Internet connection ready
Single blink green: Cellular connection idle
Double blink green: Scanning for tower
Triple blink green: Requesting data session and IP Address
Solid green with single red blink: Low signal report
Figure 4
Solid red with one second flashing red/green: SIM Fault
Solid red with single green blink: Limited or no Internet
Flashing red for one second: Cellular module startup fault
Flashing red for three seconds: Cellular fault (Tower Rejection)
Flashing green for one second: Cellular FOTA download in progress
Flashing green for three seconds: Cellular FOTA upgrading
PAGE 5
Note: When setting up the gateway, initial tower connections may take
2-20 minutes depending on the carrier/SIM specific setup and the
number of cellular bands enabled. Subsequent connections are
typically faster.
4G Cellular GATEWAY SETTINGS (SCIGIENE PREMIERE)
The 4G Cellular Gateway will receive data from all sensors assigned to the network and within range,
then return this data to the server in a series of Heartbeats.
You can access gateway settings by selecting “Gateways” in the main navigation panel. Choose the
4G Cellular Gateway from the list of gateways registered to your account. Select the “Settings” tab to
edit the gateway.
General Settings
A. The Gateway Name field is where
you assign your gateway a unique title.
By default, the gateway name will be
the type followed by the Device ID.
B. The Heartbeat Minutes configures the
interval that the gateway periodically checks
in with the server. The default is fifteen
minutes, meaning the gateway will report to
the server every fifteen minutes.
C. On Aware Messages configuration
indicates if the Aware Message arrival event
will Trigger Heartbeat (default) or Wait for
Heartbeat. When the switch is toggled to
Trigger Heartbeat, the gateway is
configured to immediately report to the
server. When toggled to Wait for Heartbeat,
the message is
stored until the gateway is scheduled to communicate before connecting with the server and
delivering the message.
D. On Server Loss configuration indicates if the wireless network on the gateway will stay active
and Log Sensor Data (default) or if the gateway will Disable Wireless network. In networks with
multiple gateways, forcing the sensors to switch to an active gateway will enable more timely
delivery of data to the server.
E. The Gateway Power Mode allows you to choose between Standard Power (default), Force
Low Power, and Force High Power, from a drop-down menu. Standard means that your gateway
will keep lights and cellular transmission active when plugged into an outlet. On battery power,
the gateway will power down lights and the cellular connection between communications. Force
Low Power means your gateway will always power down the lights and the cellular connection
when not talking to the server. Force High Power means your gateway will always keep the
lights and cellular transmission active, regardless of whether or not the gateway is plugged in.
PAGE 6
Ethernet Settings (future capability)
Choose the Ethernet Settings tab under Settings to open up the configuration page for the Local
Area Network (LAN). The LAN is used for local configuration options when server connectivity is
not possible. This page includes the ability to switch your network Internet Protocol (IP) Address
from DHCP assigned to Static. A DHCP assigned address will be the default network IP
Address.
Figure 6
To change your IP Address to a Static IP, navigate to the network IP option and switch it from
DHCP to Static. Then input your data for the Static IP, Network Mask, Default Gateway, and
Default DNS Server.
Static IP - A static IP Address is a numerical sequence assigned to a computer by a network
administrator. This is different from a Dynamic IP Address. A Static IP doesn't periodically
change and remains constant.
Network Mask - Also known as a “subnet mask,” this number hides the network half of an IP
Address. The most common Network Mask number is 255.255.255.0.
Default Gateway - This is the forwarding host the gateway utilizes to relay data to the Internet.
Typically, your router IP Address.
Default DNS Server - DNS Servers take alphanumerical data (like a URL address) and
return the IP Address for the server containing the information you’re looking for.
PAGE 7
Cellular Settings
A. The Global System for Mobile Communications utilizes a 15-digit IMSI (International Mobile
Subscriber Identity) number as the primary mode to identify the country, mobile network, and
subscriber. It is formatted as MCC-MNC-MSIN. MCC is the Mobile Country Code. MNC is the
Mobile Network Code attached to the cellular network. MSIN is a serial number making the IMSI
unique to a subscriber.
B. The ICCID is the 19-digit unique identification number corresponding to the cellular SIM card.
It is possible to change the information contained on a SIM (including the IMSI), but the identity
of the SIM remains the same.
C. IMEI (International Mobile Equipment Identity) is a number exclusive to your LTE International
Gateway to identify the gateway to the cell tower. The Global System for the Mobile
Communications network stores the IMEI numbers in their database (EIR - Equipment Identity
Register) containing all valid cellular equipment.
Figure 8
D. Carrier Preference permits the selection of Auto (default) or Manual. Auto permits the
gateway to use standard gateway SIM identification rules to automatically preconfigure the
gateway’s cellular service. If the Auto setting is successful or a non-supported carrier SIM is
used, selecting Manual in the drop-sown menu results in an additional field for the Carrier APN,
drop-down menu for the SIM authentication type, and selection boxes for the selection of which
of the carrier bands to activate to M Enabled or NB Enabled, as shown in Figure 9.
PAGE 8
Figure 9
A. Carrier APN is provided by the carrier and enables access to the cellular carrier's
network and public or private Internet access.
B. SIM Authentication Type: A minority of APNs are set up with a username and password
used to create authenticated network sessions. Where this is not the case, the default of
None may be selected in the drop-down menu. The other two options for authentication
type are Password Authentication Protocol (PAP) and Challenge Handshake Authentication
Protocol (CHAP). These two authentication types specify the security protocol used to send
a username and password to establish an authenticated network connection.
Finally, boxes are provided for the active bands enabled for Cat-M1 (M Enabled) and
NB-4G Cellular (NB Enabled) transmissions. By selecting these boxes, the user configures
the 4G Cellular Gateway to transmit and receive to and from the cellular tower in
accordance with the respective protocol(s).
PAGE 9
Commands
Choose the Commands tab located just under Settings to access the Commands page.
A. The Auto Reset field is the
amount of time in hours that the
Local Interface will automatically
reboot. Setting this to 0 will disable
the feature. The maximum setting is
8760 hours.
B. Selecting the Reform Network
command will trigger the gateway to
remove all sensors from the internal
whitelist, and then request a new
sensor list from the server. This
command will force all sensors to
reinitialize their connection with the
gateway.
Reforming the network cleans up
communication when multiple
networks are in range of each other
so they are all in sync. This is especially useful if you must move sensors to a new network,
and would like to clear these sensors from the gateway's internal list. Reforming the
network will place a new list of sensors that will continue to exchange data.
C. If there are updates available for your gateway firmware, the Update Gateway
Firmware button will appear, giving you the option to select it and install the latest
firmware.
D. Choosing the Reset Gateway to Factory Defaults button will erase all of your unique
settings and return the gateway to factory default settings.
HTTP Interface
A. The 4G Cellular Gateway has a local
HTTP configuration Interface. The HTTP
Interface may be enabled so that it is
accessible to change settings within its
timeout window, discussed below, or to
simply display status and settings
information. The HTTP Interface may also
be disabled so that it is inaccessible.
B. The Configuration Timeout sets the time,
whether nonexistent, when Read Only is
selected, 1 minute, 5 minutes, 30 minutes, or
infinite, when Always Available is selected,
during which the HTTP Interface may be used to change settings on the 4G Cellular Gateway
after startup. After this time, the HTTP Interface is only available to display status and settings
information.
The Local HTTP Interface will be enabled as a Read-Only timeout and set to zero (0) minutes.
This means that you can pull up the web pages you need on the local interface but will not be able to
make any modifications. Changing the timeout to something non-zero on this page will load without
warnings and all of the settings are fully configurable.
PAGE 10
III. USING THE LOCAL INTERFACE
If using Scigiene Premiere is not an option, you can set up your gateway settings through the
local interface.
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Connect the gateway Ethernet cord by one of the following methods:
o AUTO-IP Method: Plug the cable directly into a PC and disable other networking
interfaces. After 60 seconds, most PCs will default to randomly generated IP settings.
o Network Method: Plug the cable into router or switch.
Plug in the gateway to a power outlet.
Power on the gateway. While booting, the lights will scroll red and green. At the end of the
boot process, all of the lights will be green for two seconds.
While the lights are green, quickly press and hold the utility button until the lights change to all
red. Release the button and the local configuration page will be temporarily enabled and
writable.
If using the Network Method: Use a PC on the local network to access your router's
configuration page first (see your router documentation). Use your router's web interface to
determine the IP address it assigns to your gateway.
Use your web browser to connect to your gateway using the assigned IP address or AUTO-IP
"http://169.254.100.1". You should be redirected to the Gateway Status page. Note - Using
https:// will result in connection failure.
Once the gateway interface has been reached, head over to the Settings tab and select the
Ethernet Network option from the left-hand menu. Under the HTTP Interface Settings,
enable the HTTP Interface and set select an appropriate timeout time, from "1 Minute" to
"Always Available" from the HTTP Configuration Timeout. Select Save Changes when
completed.
Note that each time a page is refreshed or every time the gateway restarts, the HTTP
interface time resets. After it times out, the web interface will be disabled until either the
gateway restarts with a non-zero timeout value, or the special restart mode is enabled using
the utility button.
GATEWAY STATUS TAB
Ethernet Local Area Network Status
This is a Read-Only section listing the current
conditions for your Local Area Network.
Gateway MAC Address - This is the media
control address of your gateway to exclusively
identify the device to a Network Interface
Controller.
Gateway IP Address - This is a numerical
identifier for your gateway when it is
connected to the Internet.
Router IP Address - This is a numerical
identifier for your router when it is connected
to the Internet.
Network Mask - Also known as a "Subnet
Mask," this masks the IP Address by dividing
it up into the network address and the host
address.
DNS Address - A Domain Name System is the
method employed by a URL to translate the alphabetic entry in an address bar into a numerical
address associated with a server.
PAGE 11
Cellular Network Status
Link - Defines whether your Cellular Network is connected.
IMEI - (International Mobile Equipment Identity) is a number exclusive to your LTE International
Gateway to identify the gateway to the cell tower. The Global System for Mobile
Communications network stores the IMEI numbers in their database (EIR - Equipment Identity
Register) containing all valid cellular equipment.
ICCID - The 19-digit unique identification number corresponding to the cellular SIM card. It is
possible to change the information contained on a SIM (including the IMSI), but the identity of
the SIM itself remains the same.
IMSI - The Global System for Mobile Communications utilizes a 15-digit IMSI (International
Mobile Subscriber Identity) number as the primary mode to identify the country, mobile network,
and subscriber. It is formatted as MCC-MNC-MSIN. MCC is the Mobile Country Code. MNC is
the Mobile Network Code attached to the cellular network. MSIN is a serial number making the
IMSI unique to a subscriber.
Carrier - The cellular carrier for your network.
Signal - This is the signal strength of the cellular network.
Interface Status
The HTTP Interface is the only interface available for the 4G Cellular Gateway. This field defines
the status of the default server for the HTTP interface, as hosted on the 4G Cellular Gateway,
and whether the default server is ON or OFF.
Wireless Network Status
Data cache used - The percentage of your default server cache used by data from your wireless
devices.
Total wireless devices - The total amount of wireless devices reporting to this gateway.
PAGE 12
Figure 13
GENERAL CONFIGURATIONS
Gateway Settings
Power Mode - As discussed above, this setting allows the user to choose Standard, which
keeps lights and cellular transmission active when plugged into an outlet, or when on battery
power, powers down lights and the cellular connection between communications. The user may
also choose Force Low Power, so the gateway always powers down the lights and the cellular
connection when not talking to the server, or Force High Power, so the gateway always keeps
the lights and cellular transmission active.
Default Server Settings
Heartbeat Minutes - Defines the report interval between the 4G Cellular Gateway and the
server to which it reports its sensor data to be made available to the user.
Force Transmit on Aware - Determines whether the 4G Cellular Gateway is forced to report
data as soon as a sensor in the network maintained by the gateway informs the gateway that
this sensor has entered an aware state. It also determines whether the gateway can wait until its
next scheduled Heartbeat report to convey this information to the server providing access to the
sensor data.
Disable Network on No Server - Configures the 4G Cellular Gateway to disable the wireless
network it maintains with the sensors it reports on, so that those sensors might engage another
gateway capable of reporting their data. It can also configure the 4G Cellular Gateway to
maintain its wireless network and save sensor reports on its local memory to relay to the server
at which the reports are made available once the connection with the server is restored.
Auto Reboot Settings
Reboot Period - Defines the number of hours before the Local Interface automatically reboots,
up to a maximum of 8760 hours. Setting this to 0 will disable the feature.
PAGE 13
Figure 14
ETHERNET NETWORK SETTINGS (Future capability)
Local Area Network Settings
From the Local Area Network Configuration tab, you can modify the settings for your IP
Address, Network Mask, Default Gateway, and DNS Server.
IP Address - A unique number typically formatted as XXX.XXX.XXX.X. It can be dynamic,
meaning the IP Address is constantly changing, or static, meaning the IP Address stays the
same.
Router IP Address - This is a unique number identifying your router to the default server.
Subnet Mask - This number hides the network half of an IP Address. The most common Subnet
Mask number is 255.255.255.0.
DNS Server - DNS Servers take alphanumerical data (like a URL address) and return the IP
Address for the server containing the information you're looking for.
HTTP Interface Settings
HTTP Interface - The local HTTP Interface may be enabled so that it is either available to
configure settings of the 4G Cellular Gateway or available to display status and settings
information in a Read-Only state. Alternatively, the local HTTP Interface may be disabled, in
which case it becomes inaccessible.
HTTP Configuration Timeout - This drop-down menu allows you to set a predefined amount of
time of 1 Minute, S Minutes, or 30 Minutes during which the local HTTP Interface can be used to
configure settings on the 4G Cellular Gateway after startup. After this time, the HTTP Interface
cannot change settings on the gateway and only displays status and settings information. The
gateway must be submitted to a factory reboot, or reconfigured in Scigiene Premiere, so that the
HTTP Interface can change settings again during the timeout window. The timeout window is
refreshed each time the Interface page is refreshed or every time the gateway restarts the HTTP
interface. The timeout may also be set to Always Available, in which case there is no timeout
window on the Interface’s ability to change settings, and Read Only, which prevents the HTTP
Interface from changing settings immediately.
PAGE 14
CELLULAR NETWORK
The Cellular Network Configuration holds a drop-down menu to select your cell Carrier
Preferences, concerning the APN and the active bands enabled for Cat-M1/LTE Cat-M/LTE-M
and NB-4G Cellular communication with a cellular tower. In most situations, Auto Configuration
should be selected to allow the preconfigured SIM card shipped with the 4G Cellular Gateway to
handle configuration of the APN and active bands.
Choose the Save Changes button to commit this change to the network. Select "Click here to
run advanced LTE module console ..."to send a command through the Cellular Module
Console Viewer.
Figure 15
Where required, Manual Configuration may also be selected. As shown in Figure 14 below,
once Manual Configuration is selected, a drop-down menu appears for the SIM APN, defining
settings used to set up a gateway connection between the cellular carrier network and the
network, usually the Internet, where the server resides that makes sensor data accessible.
SIM Authentication type provides a drop-down menu for situations where configuration of the
APN includes the setting of a username and password for authenticated network sessions. The
security protocol used to send the username and password may be selected as PAP, CHAP, or
either PAP or CHAP.
Finally, boxes are provided to enable/disable the active bands for CAT-M1/LTE CAT-M/LTE-M
(M Enabled) and NB-4G Cellular 2 (NB Enabled) cellular communication. These bands are
determined by carrier and region.
PAGE 15
WIRELESS NETWORK
Add Device to Network
This is an alternative way to add devices to communicate with your gateway. Any wireless
device added here will continue to display on your Scigiene Premiere account. However, once
you have added one or more devices to your gateway’s network here, the network should be
reformed to inform the gateway.
Device ID - This is a unique 6-digit number located on the back label of your device beside the
QR code.
Security Code - A 6-letter code beginning with "IM" located on the back label sticker of your
device.
Slot Index - Optional text field to enter the slot where your wireless device will be stored can be
between 1 - 256 characters.
Remove Device from Network
This is an alternative way to remove devices from your gateway's network so that they will no
longer communicate with your network. However, once you have removed one or more devices
from your gateway's network here, the network should be reformed to inform the gateway.
Figure 17
PAGE 17
Reform Network
Selecting the Reform Now button will trigger the gateway to remove all of the sensors from the
internal whitelist, and then request a new sensor list from the server. This command will force all
of the sensors to reinitialize their connection with the gateway.
Reforming the network cleans up communication when multiple networks are in range of each
other so they are all in sync. This is especially useful if you must move sensors to a new
network, and would like to clear these sensors from the gateway’s internal list.
Reforming the network will place a new list of sensors that will continue to exchange data.
Create Network Backup and Restore Network Backup
Backup creates an export of the Network List in XML. Restoring the Network Backup takes
the file and overrides the current Network List results back to the previous settings pulled from
an uploaded file.
PAGE 18
SUPPORT
If you are unable to solve your issue using our online support, please contact Scigiene.
WARRANTY INFORMATION
(a) Scigiene warrants that Scigiene-branded products (Products) will be free from defects in
materials and workmanship for a period of one (1) year from the date of delivery with respect to
hardware and will materially conform to their published specifications for a period of one (1) year
with respect to software. Scigiene may resell sensors manufactured by other entities and are
subject to their individual warranties; Scigiene will not enhance or extend those warranties.
Scigiene does not warrant that the software or any portion thereof is error free. Scigiene will
have no warranty obligation with respect to Products subjected to abuse, misuse, negligence, or
accident. If any software or firmware incorporated in any Product fails to conform to the warranty
set forth in this section, Scigiene shall provide a bug fix or software patch correcting such nonconformance within a reasonable period after Scigiene receives from Customer (i) notice of such
non- conformance, and (ii) sufficient information regarding such non-conformance so as to
permit Scigiene to create such bug fix or software patch. If any hardware component of any
Product fails to conform to the Warranty in this section, Scigiene shall, at its option, refund the
purchase price less any discounts, or repair or replace nonconforming Products with conforming
Products or Products having substantially identical form, fit, and function and deliver the repaired
or replacement.
Product to a carrier for land shipment to customer within a reasonable period after Scigiene
receives from Customer (i) notice of such non-conformance, and (ii) the non-conforming Product
provided; however, if, in its opinion, Scigiene cannot repair or replace on commercially
reasonable terms it may choose to refund the purchase price. Repair parts and replacement
Products may be reconditioned or new. All replacement Products and parts become the property
of Scigiene. Repaired or replacement Products shall be subject to the warranty, if any remains,
originally applicable to the Product repaired or replaced.
Customer must obtain from Scigiene a Return Merchandise Authorization (RMA) number prior to
returning any Products to Scigiene. Products returned under this Warranty must be unmodified.
Customer may return all Products for repair or replacement due to defects in original materials
and workmanship if Scigiene is notified within one year of customer's receipt of the Product.
Scigiene reserves the right to repair or replace Products at its own and complete discretion.
Customer must obtain from Scigiene a RMA number prior to returning any Products to Scigiene.
Products returned under this Warranty must be unmodified and in original packaging. Scigiene
reserves the right to refuse warranty repairs or replacements for any Products that are damaged
or not in original form. For Products outside the 1-year warranty period, repair services are
available at Scigiene at standard labor rates for a period of one year from the Customer's
original date of receipt.
PAGE 19
(b) As a condition to Scigiene’s obligations under the immediately preceding paragraphs,
Customer shall return Products to be examined and replaced to Scigiene’s facilities,in shipping
cartons which clearly display a valid RMA number provided by Scigiene. Customer
acknowledges that replacement Products may be repaired, refurbished, or tested and found to
be complying. Please visit Scigiene.com/policy/returns/ for Scigiene's return policy and
instructions.
(c ) Scigiene's sole obligation under the Warranty described or set forth here shall be to repair or
replace non-conforming products as set forth in the immediately preceding paragraph, or to
refund the documented purchase price for non-conforming Products to Customer. Scigiene’s
Warranty obligations shall run solely to Customer, and Scigiene shall have no obligation to
customers of Customer or other users of the Products.
Limitation of Warranty and Remedies
THE WARRANTY SET FORTH HEREIN IS THE ONLY WARRANTY
APPLICABLE TO PRODUCTS PURCHASED BY CUSTOMER. ALL OTHER
WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO
THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE ARE EXPRESSLY DISCLAIMED. SCIGIENE'S
LIABILITY WHETHER IN CONTRACT, IN TORT, UNDER ANY WARRANTY,
IN NEGLIGENCE OR OTHERWISE SHALL NOT EXCEED THE PURCHASE
PRICE PAID BY CUSTOMER FOR THE PRODUCT. UNDER NO
CIRCUMSTANCES SHALL SCIGIENE BE LIABLE FOR SPECIAL, INDIRECT
OR CONSEQUENTIAL DAMAGES. THE PRICE STATED FOR THE
PRODUCTS IS A CONSIDERATION IN LIMITING SCIGIENE’S LIABILITY. NO
ACTION, REGARDLESS OF FORM, ARISING OUT OF THIS AGREEMENT
MAY BE BROUGHT BY CUSTOMER MORE THAN ONE YEAR AFTER THE
CAUSE OF ACTION HAS ACCRUED.
IN ADDITION TO THE WARRANTIES DISCLAIMED ABOVE, SCIGIENE
SPECIFICALLY DISCLAIMS ANY AND ALL LIABILITY AND WARRANTIES,
IMPLIED OR EXPRESSED, FOR USES REQUIRING FAIL-SAFE
PERFORMANCE IN WHICH FAILURE OF A PRODUCT COULD LEAD TO
DEATH, SERIOUS PERSONAL INJURY, OR SEVERE PHYSICAL OR
ENVIRONMENTAL DAMAGE SUCH AS, BUT NOT LIMITED TO, LIFE
SUPPORT OR MEDICAL DEVICES OR NUCLEAR APPLICATIONS.
PRODUCTS ARE NOT DESIGNED FOR AND SHOULD NOT BE USED IN
ANY OF THESE APPLICATIONS.
PAGE 20
United States FCC
This equipment has been tested and found of changing settings immediately comply with the limits
for a Class B digital devices, pursuant to Part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference in a residential installation. This
equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in
accordance with the instruction manual, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation. If this
equipment does cause harmful interference to radio or television reception, which can be determined
by turning the equipment off and on, the user is encouraged to try to correct the interference by one
of more of the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver
Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
Consult the dealer or an experienced radio/TV technician for help.
Warning: Changes or modifications not expressly approved by Scigiene could void the user’s
authority to operate the equipment.
RF Exposure
WARNING: To satisfy FCC RF exposure requirements for mobile
transmitting devices, the antenna used for this transmitter must not
be co-located in conjunction with any antenna or transmitter.
Scigiene and GEN 2 Wire/ess Sensors, Wire/ess Sensor Adapters and Ethernet Gateways:
This equipment complies with the radiation exposure limits prescribed for an uncontrolled
environment for fixed and mobile use conditions. This equipment should be installed and operated
with a minimum distance of 20 cm between the radiator and the body of the user or nearby persons.
All GEN 2 Wireless Sensors and Gateways Contain FCC ID: ZTL-G2SC1.
Antennas
GEN 2 devices have been designed to operate with an approved antenna listed below, and having a
maximum gain of 14 dBi. Antennas having a gain greater than 14 dBi are strictly prohibited for use
with this device. The required antenna impedance is 50 ohms.
Xianzi XQZ-900E (5 dBi Dipole Omnidirectional)
HyperLink HG908U-PRO (8 dBi Fiberglass Omnidirectional)
HyperLink HG8909P (9 dBd Flat Panel Antenna)
HyperLink HG914YE-NF (14 dBd Yagi)
Specialized Manufacturing MC-ANT-20/4.0C (1 dBi 4” whip)
Scigiene 4G Cellular gateway mod/e/s slanting with MNG2-9-CME-CCE also contain module:
FCC ID: XMR202007BG95M6
The system antenna(s) used with the device must not exceed the following levels:
4 dBi in 700 MHz, i.e., LTE FDD-12 band
4 dBi in 850 MHz, i.e., LTE FDD-5 band
7 dBi in 1700 MHz, i.e., LTE FDD-4 band
7 dBi in 1900 MHz, i.e., LTE FDD-2 band
PAGE 21
Canada (IC)
English
Under Industry Canada regulations, this radio transmitter may only operate using an antenna of a
type and maximum (or lesser) gain approved for the transmitter by Industry Canada. To reduce
potential radio interference to other users, the antenna type and its gain should be so chosen that the
Equivalent Isotopically Radiated Power (E.I.R.P.) is not more than that necessary for successful
communication.
The radio transmitters (IC: 9794A-G2SC1, IC: 10224A-2020BG95M6) have been approved by
Industry Canada to operate with the antenna types listed on previous page with the maximum
permissible gain and required antenna impedance for each antenna type indicated. Antenna types
not included in this list, having a gain greater than the maximum gain indicated for that type, are
strictly prohibited for use with this device.
This device complies with Industry Canada license-exempt RSS standard(s). Operation is subject to
the following two conditions: (1) this device may not cause interference, and (2) this device must
accept any interference, including interference that may cause undesired operation of the device.
SAFETY INFORMATION
Be sure the use of this product is allowed in the country and in the environment required. The use of
this product may be dangerous and has to be avoided in the following areas:
Where it can interfere with other electronic devices in environments such as hospitals, airports,
aircraft, etc.
Where there is risk of explosion such as gasoline stations, oil refineries, etc.
It is responsibility of the user to enforce the country regulation and the specific environment
regulation.
Do not disassemble the product, any mark of tampering will compromise the warranty validity. We
recommend following the instructions of this user guide for correct setup and use of the product.
Please handle the product with care, avoiding any dropping and contact with the internal circuit board
as electrostatic discharges may damage the product itself. The same precautions should be taken if
manually inserting a SIM card, checking carefully the instruction for its use. Do not insert or remove
the SIM when the product is in power-saving mode.
Every device has to be equipped with a proper antenna with specific characteristics. The antenna
has to be installed with care in order to avoid any interference with other electronic devices and has
to guarantee a minimum distance from the body (23 cm). In case this requirement cannot be
satisfied, the system integrator has to assess the final product against the SAR regulation.
Additional Information and Support
For additional information or more detailed instructions on how to use your Scigiene Sensors or
Scigiene Premiere, please visit us on the web at www.scigiene.com .
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CME-CCE-AUG (02/22)
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