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OpenPhone IPC
on the OpenCom 100, OpenCom X300, OpenCom 1000
Communications Systems
User Guide
Welcome to Aastra DeTeWe
Thank you for choosing this Aastra DeTeWe product. Our product meets the strictest requirements with regard to quality and design.
The following operating instructions will assist you in using your OpenPhone IPC and answer most of the questions that may arise.
If you require further technical support or information about other Aastra DeTeWe products, please refer to our website at www.Aastra-DeTeWe.de. It provides additional notes and tips on the product.
We hope you enjoy using OpenPhone IPC.
OpenCom 100, OpenCom X300 and OpenCom 1000
Product Families
This user guide applies to the OpenCom 100, OpenCom X300 and OpenCom 1000 product families. If a reference is made in the text to the OpenCom, the description applies to all systems; if the individual characteristics are different, a special note is given.
OpenCom 100 Product Family
This product family comprises the OpenCom 107, OpenCom 130, OpenCom 131,
OpenCom 150 and OpenCom 510 communications systems.
OpenCom X300 Product Family
At the moment this product family comprises the OpenCom X320 communications system.
OpenCom 1000 Product Family
This product family comprises the OpenCom 1100, OpenCom 1200,
OpenCom 1300 and OpenCom 1010 communications systems.
Contents
Configuring the OpenPhone IPC . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Using the OpenPhone IPC with an Interface . . . . . . . . . . . . . . . . . 15
Audio functionality with a deactivated Answering Machine . . . . . . .21
Audio functionality with an activated Answering Machine . . . . . . . .22
1
2
General Information
1.
General Information
The OpenPhone IPC is a system terminal that can be operated using the
OpenCom 100/X300 or OpenCom 1000.
This system terminal is a PC-software based communications solution. No specific hardware, other than the communications system, is required to operate the
OpenPhone IPC.
The OpenPhone IPC’s technology is based on VoIP (Voice over Internet Protocol).
PC versions of all system telephones from the OpenPhone 7x product range are available for the OpenCom 100 and OpenCom X300 communications systems, and for the OpenCom 1000 communications system, the OpenPhone 73 and
OpenPhone 75 system telephones can be used.
In this user guide, those features of the OpenPhone IPC which set it apart from the hardware-based system telephones OpenPhone 71, OpenPhone 73 and
OpenPhone 75will be described.
Note: For more information on operating the
OpenPhone IPC, please refer to the “OpenPhone 71, 73, 75” user guide.
The OpenPhone IPC is available in two different versions: one with an active telephone user interface and one without a user interface. The OpenPhone IPC without the user interface can be integrated into Microsoft Outlook (for outgoing calls).
Product-related licence keys are required for the operation of different communications systems.
3
4
General Information Abbreviations and Terminology
1.1
Abbreviations and Terminology
AEC (Acoustic Echo Cancellation):
Filters out frequencies emitted by the speaker that would be picked up by the microphone, preventing the caller at the other end from hearing their own echo.
Codecs:
Compression (and decompression) of audio data, in real time, before transportation via the Internet Protocol, thus reducing network load.
DirectSound:
Application programming interface developed by Microsoft for controlling the sound card. Makes it possible to simultaneously output the audio data of multiple applications.
Dynamic Jitter Buffer Adjustment:
Smooths out delays caused by varying network utilisation, that can occur during transportation of real-time audio data via the Internet Protocol.
RAS (Remote Access Server):
Makes the creation of a network connection via a modem, ISDN or DSL possible.
RTP / RTCP (Real Time Protocol / Real Time Control Protocol):
Protocols for transporting real-time audio data via the Internet Protocol.
Skin:
Interchangeable graphical user interface.
TAPI (Telephony Application Programming Interface):
A programming interface developed by Microsoft and Intel for telephony applications that use Microsoft Windows.
TSP (TAPI Service Provider):
Hardware-dependent driver module providing TAPI functionality for specific devices (e.g. for the the OpenCom 100, OpenCom X300 and OpenCom 1000).
VAD (Voice Activity Detection):
Recognizes speech pauses that are then not sent so as to reduce network load.
General Information
1.2
System Requirements
Minimum
■
CPU: PIII 1 GHz or comparable processor
■
RAM: 64 MB
■
Hard drive capacity: 20 MB
■
VGA: 800 * 600, 8 bit
■
Sound: full-duplex-capable sound card
■
Microphone / Speaker
■
Network or RAS connection
■
Operating System: Microsoft Windows 98 / ME / 2000 / XP
Recommended
■ CPU: PIII 1 GHz or comparable processor
■ RAM: 128 MB
■ Hard drive capacity: 50 MB
■ VGA: 800 * 600, 16 bit
■ Sound: full-duplex-capable sound card
■ Headset
■ 10 Mbit/s Network connection
■ Microsoft Windows XP
System Requirements
5
6
General Information Characteristics
1.3
Characteristics
■ Photo-realistic user interface with Skin technology
■ Fully-fledged system terminal with all features comparable with
OpenPhone 75 IP
■ Automatic software update (from communications system)
■ Answering machine with e-mail notification
■ Recording of calls
■ Sending of audio e-mails
■ Tone generator for call melodies, DTMF and notification tones similar to the
OpenPhone 7x/7x IP system telephones
■ Can be completely operated via a PC keyboard
■ Alphanumeric dialling via PC keyboard
■ Suitable for workstations for the visually-impaired
■ Dialling of call numbers/names using “Drag & Drop”
■ Automatic RAS dial-in can be configured
■ Local voice echo (depending on the sound card)
■ Configuration assistant (including sound card configuration)
■ Control via the CTI applications of other providers is possible
■ Voice codecs G.711, G.729A, G.723.1 each with VAD (Voice Activity Detection) and dynamic jitter buffer adjustment
■ RTP/RTCP
■ Echo suppression, AEC (Acoustic Echo Cancellation)
Installation Characteristics
2.
Installation
Please note that to install OpenPhone IPC you must have administrator rights for your PC.
1. Run the “IPhoneSetup.exe” file.
2. Select the language in which the installation is to be made and click on OK.
3. Click on Next.
4. Now select the directory on your hard drive into which you would like to install
OpenPhone IPC and confirm by clicking on Next.
7
Installation Characteristics
5. Select the desired version:
OpenPhone IPC with Interface:
OpenPhone IPC with an interface for mouse and/or keyboard operation. This alternative is skin-capable and can also be used with a CTI application.
OpenPhone IPC without Interface:
OpenPhone IPC without an interface can only be used with a CTI application and cannot be used without a CTI application.
If you have selected the OpenPhone IPC with an interface, you can now select the skins you would also like to install and then click on Next.
Activate one of the plugins listed if a correspondig component is installed on your
PC, then click on Next.
6. Select the directory in the Start menu in which OpenPhone IPC is to be installed, then click on Next.
8
Installation Characteristics
7. Click on Next to start the installation.
8. Once the installation is successfully completed, click on Finish.
9
Functionality Characteristics
3.
Functionality
Installing OpenPhone IPC also automatically installs a current version of DirectX, if it is not already on your PC.
In a standard DirectX installation, DirectSound is configured with default settings that minimize processor load, but which may also reduce audio quality. You can improve the quality by taking the following steps.
Note: You must have administrator rights to be able to adjust the DirectSound audio quality!
1. Go to the Control Panel (in Windows XP), then to Sounds and Multimedia and select the Audio tab.
2. In the Sound playback section, click on
Advanced, then select the Performance tab. Change the Hardware acceleration to Full and the Sample rate conversion
quality to Best. Confirm the settings with
OK.
3. In the Sound recording section, click on
Advanced. (if available). Change the
Hardware acceleration to Full and the
Sample rate conversion quality to Best.
Confirm the changes with OK.
4. Close the Audio tab with OK.
10
Configuring the OpenPhone IPC OpenCom Tab
4.
Configuring the OpenPhone IPC
When starting the OpenPhone IPC for the first time, the configuration assistant used to configure the OpenPhone IPC opens automatically. These options can subsequently be accessed via the Options menu entry.
4.1
OpenCom Tab
The data required here (the communication system’s IP address and device ID) can be obtained from your system administrator. The
Connection setting should only be changed if you want to connect to the communications system via an RAS dial-up connection (if working at home or for a telecommuting workstation).
4.2
Display Tab
This tab is not available for the version of the
OpenPhone IPCwhich does not have an interface. Select the desired interface from the Skin selection and the Device type.
Activate the Truecolor version for optimal display quality. This option is only available if the graphic card allows for a colour depth of
16 bit (65536 colours) or more.
You can also stipulate that the
OpenPhone IPC is automatically shown in the foreground of your PC screen when you have an incoming call. To establish this setting, activate the Popup an incoming call option.
In Windows 2000 and Windows XP, a Tooltip is also displayed in the task bar.
11
Configuring the OpenPhone IPC Audio Tab
4.3
Audio Tab
Select the sound card for the audio input and output. The selection is necessary if multiple sound cards or sound-card drivers are installed. The settings for input and output must refer to the same device. When using
DirectSound too, the same device must be selected for input and for output in the system’s sound and multimedia settings.
You can also specify which connected device emits the ringing tones, e.g. a connected headset or a speaker connected to the sound card.
The Echo
cancellation option reduces audible echo for callers. An echo will be heard if a speaker and a microphone or a badly suppressed headset is used. If this option is activated, the microphone is suppressed, or for hands-free calls it is muted during calls via the receiver as soon as the caller speaks.
The Local echo option is only available if your sound card supports the direct output of microphone data to the speaker. This means that speech is played back without delay in suppressed form on your speaker, in the same way that it is on your telephone. This option is only recommended if you are using a headset.
The Use DirectSound option allows multiple applications to output acoustic signals simultaneously. This means that you can use the OpenPhone IPC while playing music data, for example. Deactivate this option if you experience problems with the input and output of audio data.
12
Configuring the OpenPhone IPC Output volume Tab
4.4
Output volume Tab
Click on Test and the ring tone will be played.
Move the slide control to a position where the ring tone is played back at an adequate and audible volume.
4.5
Input volume Tab
Speak into the microphone at normal volume, keeping a normal distance from the microphone. Wait until the slide control has come to rest.
13
Configuring the OpenPhone IPC Voicemail Tab
4.6
Voicemail Tab
This tab is not available for the version of the OpenPhone IPC that does not have an interface. You can configure the internal answering machine here.
■ Select the time after which the call is to be answered by the internal answering machine. If you set the time to “0” you configure immediate answering of calls, without any delay.
■ Select the maximum call duration. By setting the time to “0”, you configure the answering machine to operate without message recording (announcement only).
■ Activate the Listen in option to play back a message via the speaker while the message is being recorded. This allows you to decide whether you wish to accept the call.
■ Activate the Send Email option to send an e-mail notification for each call. Enter the data for a SMTP server. If a user login is required for the SMTP server, then you can enter the user name and password, separated by a semicolon respectively, in the same entry field. Enter the e-mail address of the recipient of the notification in the recipient field. Activate the Attach
message option to send the recorded message as part of the e-mail.
14
Using the OpenPhone IPC with an Interface Program Start
5.
Using the OpenPhone IPC with an
Interface
If you have installed the OpenPhone IPC with a user interface, a telephone user interface is displayed when the program is started.
If you have selected the ”Default Skin” user interface, the interface will be similar to the user interface of the OpenPhone 71 (only available on an OpenCom 100 or
OpenCom X300), OpenPhone 73 or OpenPhone 75. For the OpenPhone 73 and the OpenPhone 75 different variants with keypad modules are available.
The following keys are also available:
■ Key to minimise, restore or close the OpenPhone IPC
■ Key to operate the OpenPhone IPC’s recording function
■ Key to call up the options menu
5.1
Program Start
After the OpenPhone IPC is started, the display will show the status of the log-in to the communications system. During log-in, the OpenPhone IPC software version’s compatibility with the communications system is checked and may then be updated. In this case, confirm the output of the installation script by pressing any key.
15
Using the OpenPhone IPC with an Interface Operation
5.2
Operation
The OpenPhone IPC can be used with a mouse or keyboard of any workstation computer, in a manner similar to an OpenPhone 71, OpenPhone 73 or
OpenPhone 75.
When making entries via the keyboard, please note the terminal’s input mode, which distinguishes between numeric and alphanumeric input. If, for example, you enter a call number you are in numeric input mode. When you search for a name in the telephone book, you will be in alphanumeric input mode. To enter a
“C” on the terminal, for example, you have to press the “2” key three times. When the letter “C” is entered on the keyboard, the OpenPhone IPC automatically converts it to the corresponding digit key. Always use your workstation computer’s number pad to enter digits in numeric input mode.
Press the shift key on the workstation computer together with a second key to enter a long key-press on the OpenPhone IPC. For example, the OpenPhone IPC’s
ABC key has the telephone book (“short”) and language selection (“long”) functions. You can open the telephone book by using the Ctrl+A key combination.
With the key combination Shift+Ctrl+A you reach the language selection.
The following table describes the assignment of the workstation computer’s keyboard to the OpenPhone IPC keys:
Ctrl Shift
✔ ✔
✔
PC Key(s) (Alpha) numeric
0-9
*
Numeric
Numeric
/
0-9 abc… abc…
Numeric
Alphanumeric
Alphanumeric
Alphanumeric
Phone Key(s)
0
-
9
*
#
0
-
9
2
a
->
b
->
c
…
2
(long)
A
->
B
->
C
…
Comment
Digit input
Digit input
Digit input
Digit input
Text input
Text input /
Toggle between upper and lower case
16
Using the OpenPhone IPC with an Interface Operation
✔
✔
✔
✔
✔
✔
Ctrl
✔
✔
Shift
✔
✔
✔
✔
✔
✔
✔
✔
F
F
F12
F12
F11
F11
F12
F12
Back
Back
C
PC Key(s) (Alpha) numeric
äöüùúû… Alphanumeric
äöüùúû… Alphanumeric
!"$?*#… Alphanumeric
0-9 Alphanumeric
Enter
F1-F9
F1-F9
F1-F9
F1-F9
Phone Key(s) Comment
2
a
->
b
->
c
->
2
->
ä
->
â
->
à
…
2
(long)
A
->
B
->
C
->
2
->
Ä
->
Â
->
À
…
Text input
Text input /
Toggle between upper and lower case
1
!
->
"
->
$
…
2
a
->
b
->
c
->
2
Text input
Text input
(Receiver) g g g
(1-9)
(1-9)
(1-9,
Keypad module) g
(1-9,
Keypad module)
;
;
;
;
;
;
M
M
C
C
C
(1)
(1)
(2)
(2)
(3)
(3)
Short key press
Long key press
Short key press
Long key press
Short key press
Long key press
Short key press
Long key press
Short key press
Long key press
Short key press
Long key press
Short key press
Long key press
Short key press
17
Using the OpenPhone IPC with an Interface Operation
Ctrl
✔
Shift
✔
✔
✔
✔
✔
✔
✔
✔
✔
✔
PC Key(s) (Alpha) numeric
C
Page up
Page up
Arrow down
Arrow down
Arrow left
Arrow left
Arrow right
Arrow right
Enter
Enter
Page down
Page down
-
-
+
+
Arrow up
Numeric
Numeric
Numeric
Numeric
Arrow up
Phone Key(s) Comment
C
P
(UP)
P
(UP)
P
(DOWN)
Long key press
Short key press
Long key press
Short key press
P
(DOWN)
Long key press
=
=
=
=
(+) Short key press
(+) Long key press
(-)
(-)
Short key press
Long key press
P
(UP)
Short key press
P
(UP)
P
(DOWN)
Long key press
Short key press
P
(DOWN)
Long key press
=
=
=
(-)
(-)
Short key press
Long key press
(+) Short key press
=
(+) Long key press
O
O
Short key press
Long key press
18
Using the OpenPhone IPC with an Interface Operation
✔
✔
✔
✔
✔
✔
✔
✔
✔
✔
✔
✔
✔
Ctrl
✔
✔
✔
✔
✔
✔
Shift
✔
✔
✔
✔
✔
✔
✔
L
L
M
M
I
I
A
A
Esc
Esc
W
W
0
0
PC Key(s) (Alpha) numeric
R
X
X
Insert
Phone Key(s)
i i
S
S
L
L
R
T
T
O
O e e
W
W
A
A
V
Q
Comment
Short key press
Long key press
Short key press
Long key press
Short key press
Long key press
Short key press
Long key press
Short key press
Long key press
Short key press
Long key press
Short key press
Long key press
Short key press
Short key press
Long key press
Insert call number or name from clipboard
Insert call number or name from clipboard
Answering machine On/Off
19
Using the OpenPhone IPC with an Interface Operation
✔
✔
Ctrl
✔
Shift PC Key(s) (Alpha) numeric
E
Phone Key(s)
S
P
Comment
Recording:
Start/Pause
Recording: Stop
Recording:
Playback/Pause
5.2.1 Drag & Drop
You can also use call numbers derived from other applications to make calls. If the application supports Drag & Drop, mark the call number with the mouse. Click on the marked call number with the left mouse key and pull it, while holding the mouse key down, onto OpenPhone IPC. The transferred call number will now be dialled.
Note: The call will only be made once the receiver is picked up or the hands-free key pressed.
Drag & Drop can also be used to search for names entered into the
OpenPhone IPC’s telephone book. The closest matching entry will be marked.
5.2.2 Volume Settings
During the call state, while playing back a recording, or performing any other actions that use the sound card, the OpenPhone IPC temporarily modifies the workplace computer’s volume settings. This volume setting is preset in the Options dialogue. On completion of the action, the previous volume setting is restored.
Note: If the volume or microphone sensitivity of the sound card are changed during a call, this configuration is saved for the OpenPhone IPC and used for future calls.
20
Using the OpenPhone IPC with an Interface Audio Functionality
5.3
Audio Functionality
In addition to its telephone functionality, the OpenPhone IPC enables the recording of calls and audio e-mails. The OpenPhone IPC can also be used as an answering machine.
These functions are operated via the three extra keys - “Rec”, “Stop” and “Play”.
The “Rec” and “Play” keys can, depending on their operational state, change to become pause keys.
The functioning of the keys depends on whether the answering machine has been activated or not. Answering machine messages and recordings can also be played back using Drag & Drop with an audio file.
5.3.1 Audio functionality with a deactivated
Answering Machine
The three “Rec”, “Stop” and “Play” keys are used to record calls and play back recordings. Audio e-mails can also be sent. The functionality of the keys depends on whether or not the OpenPhone IPC is idle.
When the OpenPhone IPC is in its idle state, click on the “Play” key to play back a previously recorded recording. Select an audio file from the Open dialogue. You can also “Stop” and “Pause” during playback.
21
Using the OpenPhone IPC with an Interface Audio Functionality
You can use the “Rec” key in its idle state together with the microphone to record an audio e-mail. You can also “Stop” and “Pause” during recording. At the end of the recording, an e-mail program opens with a predefined email containing the recorded file as an attachment.
While a call is in progress using the OpenPhone IPC, you can click on “Play” to select a previously recorded recording and play it back so that the caller can also hear it. You can also “Stop” and “Pause” during playback.
In a call state, the current call can be recorded using the “Rec” key. You can also
“Stop” and “Pause” during recording. A notification tone alerts the caller to the start of the recording.
Please note:
At the end of the call, these functions are stopped.
Note: The recordings are stored in the directory
My Documents/Recordings or in the Recordings subdirectory of the OpenPhone IPC’s installation directory. The file names contain the date, time and call number or name of the caller.
5.3.2 Audio functionality with an activated
Answering Machine
When the answering machine is activated a welcome text can be recorded using the microphone and the “Rec” key. You can also “Stop” and “Pause” during recording. Once completed, the welcome text is played back once via the speaker so that you can check that it is correct.
If a call is being made or a call initially diverted to the answering machine is then accepted, the recording mode is temporarily activated. In this case, the recording can be controlled using the three keys “Rec”, “Stop” and “Play”.
22
Using the OpenPhone IPC with an Interface Application Menu
New messages on the answering machine are indicated by a symbol appearing in
the taskbar (see Taskbar Symbol starting on page 24). The symbol in the taskbar
shows the new messages until one of them is selected for playback.
The selection dialogue for messages received is opened by pressing the “Play” key.
The selected message will then be played back via the speaker. You can also “Stop” and “Pause” during playback.
Note: The recordings are stored in the directory
My Documents/Answering Machine Recordings or in the
Answering Machine Recordings subdirectory of the
OpenPhone IPC’s installation directory. The file names contain the date, time and caller’s number or name.
5.4
Application Menu
The application menu is opened by clicking on the application symbol. The following functions are available via the application menu:
■ Opening the Options dialogue
■ Activating and deactivating the answering machine (for the OpenPhone IPC version with interface only)
■ Identifying the software version
■ Ending the OpenPhone IPC
23
Using the OpenPhone IPC with an Interface
5.5
Taskbar Symbol
Taskbar Symbol
When the OpenPhone IPC is started, a new symbol appears in the taskbar’s information area. This symbol shows the terminal’s current state. When you move the mouse over the symbol, the state is shown as text.
Double click on the symbol with the left mouse key to minimise or restore the
OpenPhone IPC. You can open the application menu by clicking with the right mouse key.
24
DeTeWe Systems GmbH
• Zeughofstraße 1 • D-10997 Berlin • www.Aastra-DeTeWe.de
As of October 2006
Subject to changes
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