ClassicFlame 23MM7520-PD23 Installation manual

with
23MM7520
INSERT MODEL / MODÈLE IPOÊLE / MODELO INSERTO: 23II039FGL
REGISTER YOUR NEW PURCHASE online!
INSCRIRE VOTRE NOUVEL ACHAT • REGISTRAR SU NUEVA COMPRA
Thank you for purchasing our product. Please take a moment to
visit tsicustomerservice.com to register your new purchase:
Merci d’avoir acheté ce produit. Veuillez prendre un court instant pour vous
rendre sur tsicustomerservice.com et enregistrer votre nouvel achat :
Gracias por adquirir nuestro producto. Tómese un momento para visitar
tsicustomerservice.com y registrar su nueva adquisición:
tsicustomerservice.com
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Product Registration, and to request Product and General Information
Login
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OFFERS, TIPS AND MORE!
log in >
N’OUBLIEZ PAS D’ENREGISTRER VOTRE PRODUIT EN LIGNE
AFIN DE RECEVOIR DES OFFRES SPÉCIALES,
DES CONSEILS ET PLUS ENCORE!
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NO OLVIDE REGISTRAR SU PRODUCTO EN LÍNEA
PARA RECIBIR OFERTAS ESPECIALES,
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DEPENDABLE CUSTOMER SERVICE • SERVICE À LA CLIENTÈLE • ATENCIÓN AL CLIENTE CONFIABLE FIABLE
Questions? | Des questions? | ¿Tiene preguntas?
Call customer service Monday to Friday 8:30 am – 5:30 pm EST.
Appelez le service à la clientèle Lundi – Vendredi 8 h 30 – 17 h 30 (HNE)
23MM7520REV1.0
1.866.661.1218
2
PRODUCT DETAILS AND NOTES
DÉTAILS ET NOTES DU PRODUIT/DETALLES DEL PRODUCTO Y NOTAS
Place of purchase/Lieu de l’achat/Lugar de compra:
Date of purchase/Date de l’achat/Fecha de compra:
Notes/Remarque/Notas:
3
23MM7520REV1.0
SAFETY
INFORMATION
Please read and understand this
entire manual before attempting
to assemble, operate or install the
product.
WARNING
• Some steps are more easily
handled with two adults.
CAUTION
• Before assembly and/or installation,
carefully unwrap all parts.
• Locate and set aside the hardware
kit before discarding packaging.
• Use care when assembling your
new product. Take your time and
follow assembly instructions closely.
23MM7520REV1.0
INFORMATION
DE SÉCURITÉ
MISE EN GARDE
INFORMACIÓN DE
SEGURIDAD
PRECAUCIÓN
4
G
W
M
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X
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K
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J
Q
F
U
S
E
H
D
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A
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B
V
T
5
23MM7520REV1.0
MAXIMUM LOAD
13.6 kg / 30 lbs
MAXIMUM LOAD
27.3 kg / 60 lbs
CHARGE MAXIMALE DE
27.3 kg / 60 lbs
CHARGE MAXIMALE DE
13.6 kg / 30 lbs
CARGA MÁXIMA
13.6 kg / 30 lbs
CARGA MÁXIMA
27.3 kg / 60 lbs
MAXIMUM LOAD
6.8 kg / 15 lbs
CHARGE MAXIMALE DE
6.8 kg / 15 lbs
MAXIMUM LOAD
9.1 kg / 20 lbs
CARGA MÁXIMA
6.8 kg / 15 lbs
CHARGE MAXIMALE DE
9.1 kg / 20 lbs
CARGA MÁXIMA
9.1 kg / 20 lbs
WARNING
For use with most flat panel televisions weighing 27.3 kg / 60 lbs or less. Usage with televisions or loads heavier than the
maximum weights specified may result in instability causing tip over resulting in death or serious injury.
23MM7520REV1.0
6
HARDWARE/QUINCAILLERIE/FERRETERÍA
AA
BB
CC
DD
EE
[x8]
[x3]
[x8]
[x50]
[x53]
PH-SPNPCSPLB2
Ø6.3x12mm
Ø3.5 x15mm
Ø8x30mm
PH-BLTBLK002
PH-SCRNKL008
PH-DWLNTL001
PH-KDBZNC001
FF
GG
HH
II
JJ
[x53]
[x6]
[x4]
[x4]
[x1]
Ø4x50mm
PH-KDCZNC001
PH-SCRBLK006
Ø6.3x25mm
P23MM7520-HH
PH-BMPCLR001
PH-PCBBLK002
KK
LL
MM
NN
OO
[x4]
[x38]
[x12]
[x2]
[x2]
Ø3x12mm
P23MM7520-KK
PH-SCRBLK007
Ø4x15mm
PH-KDPXXX001
7
A6811
PH-SCRBLK009
23MM7520REV1.0
HARDWARE/QUINCAILLERIE/FERRETERÍA
PP
QQ
[x2]
[x1]
PH-BKTBLK007
P23MM7520-QQ
23MM7520REV1.0
8
ATTENTION: Follow instructions in the order they are given below. This will ensure that your
product is properly assembled.
ATTENTION: Suivre les instructions dans l’ordre donné ci-dessous. Cela vous assurera
d’assembler correctement le produit.
ATENCIÓN: Siga las instrucciones en el orden que se indica a continuación. Esto
asegurará que su producto se ensamble correctamente.
ATTENTION: To reduce the risk of damage to your furniture, please lay down a blanket,
cloth, or cardboard on the floor prior to assembly.
ATTENTION: Para reducir el riesgo de daño a sus muebles, por favor coloque una
manta, tela o cartón en el suelo antes del montaje.
ATENCIÓN: Pour réduire le risque d’endommager vos fournitures, veuillez les poser sur
un tapis, un tissu ou un carton sur le sol avant l’assemblage.
1
EE
[x4]
B
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[x8]
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[x4]
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B
A
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[x12]
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[x6]
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[x2]
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[x1]
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[x1]
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[x4]
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[x4]
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[x4]
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[x14]
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[x18]
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27
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[x16]
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21
FF
[x2]
P
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[x6]
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[x4]
HH
Q
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GG
P
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[x2]
25
EE
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[x11]
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[x8]
27
LL
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[x2]
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[x3]
29
MM
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[x12]
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[x36]
LL
R
S
S
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31
KK
[x4]
II
[x4]
CC
[x8]
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[x2]
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[x8]
AA
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23MM7520REV1.0
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READ BEFORE INSERT INSTALLATION
LIRE AVANT D’INSTALLER LE FOYER
LEA ANTES DE LA INSTALACIÓN DEL HOGAR
PLEASE READ ALL “ELECTRIC FIREPLACE
INSERT” INSTRUCTIONS PRIOR TO
INSTALLING ELECTRIC INSERT IN YOUR
COMPLETED FIREPLACE MANTEL.
INSTALL THE INSERT IN YOUR FIREPLACE
CLOSE TO ITS FINAL POSITION.
Lift insert carefully into the back of
the unit and center in the insert
opening. Do not drag insert as it may
scratch your unit.
MOVE YOUR COMPLETED UNIT ONLY
SHORT DISTANCES. MOVE COMPLETED
UNIT WITH GREAT CARE. IT TAKES TWO
PEOPLE TO MOVE COMPLETED UNIT
INTO ITS FINAL POSITION.
35
43
23MM7520REV1.0
36
23MM7520REV1.0
44
OO
[x2]
PP
[x2]
37
QQ
[x1]
Wall Stud
Poteau Mural
Montante De
Madera
45
23MM7520REV1.0
CARE /
MAINTENANCE
SOIN /
ENTRETIEN
CUIDADO /
MANTENIMIENTO
Care and Maintenance
Soin / Entretien
•Use a soft, clean cloth that will not
scratch the surface when dusting.
• Use of furniture polish is not
necessary. Should you choose to
use polish, test first in an inconspicuous area.
•Using solvents of any kind on your
furniture may damage the finish.
•Never use water to clean your
furniture as it may cause damage
to the finish.
•Always use coasters under
beverage glasses and flowerpots.
•Liquid spills should be removed
immediately, as it may damage
the furniture. Use a soft, clean
cloth and blot the spill gently.
Avoid rubbing.
•Always use protective pads under
hot dishes and plates. Heat can
cause chemical changes that
may create spotting within the
furniture.
Further advice about wood
furniture care
It is best to keep your furniture in
a climate-controlled environment.
Temperature and humidity changes
can cause fading, warping, shrinking
and splitting of wood. It is advised
to keep furniture away from direct
sunlight as sun may damage the
finish. Proper care and cleaning
at home will extend the life of your
purchase.
We hope you enjoy your purchase
for many years. Thank you for your
purchase!
23MM7520REV1.0
46
INSTALLED REPLACEMENT PARTS 23MM7520
PIÈCES DE REMPLACEMENT INSTALLÉES 23MM7520
PIEZAS DE REPUESTO INSTALADAS 23MM7520
RR
SS
TT
[x5]
[x2]
[x7]
PH-GLDBRW001
PH-PLTBLK001
PH-THRZNC001
47
23MM7520REV1.0
GETTING STARTED
1.Remove the product identification
sticker from the front of the insert.
PARA EMPEZAR
PRÉPARATION
Model
9FGL
: 23II03
/ Modelo
/ Modèle AB-12345-A
SN #: for service!
number
le service!
Keep this numéro pour servicio!
ce
para
Gardez este número
Mantega
Product Identification Sticker
Etiqueta de Identificación del Producto
Autocollant d’identification du produit
2.Attach the Product Identification
Sticker to the Manual below for
future reference. This information
is used for product registration
and also is necessary for
customer service.
Attach Product Identification
Sticker Here
3.Go to
sicustomerservice.com
for product warranty registration.
If you are unable to complete
registration save your proof of
purchase for warranty purposes.
PRODUCT SPECIFICATIONS
ESPECIFICACIONES ELÉCTRICAS / CARACTÉRISTIQUES DU PRODUIT
VOLTAGE / TENSIÓN / TENSION
120VAC, 60 Hz
AMPS / AMPERIOS / AMPÈRES
12.5 Amps / 12.5A / 12,5A
WATTS / POTENCIA / WATTS
1500 Watts / 1500 W
23MM7520REV1.0
48
REGISTER YOUR NEW PURCHASE online!
INSCRIRE VOTRE NOUVEL ACHAT • REGISTRAR SU NUEVA COMPRA
Thank you for purchasing our product. Please take a moment to
visit tsicustomerservice.com to register your new purchase:
Merci d’avoir acheté ce produit. Veuillez prendre un court instant pour vous
rendre sur tsicustomerservice.com et enregistrer votre nouvel achat :
Gracias por adquirir nuestro producto. Tómese un momento para visitar
tsicustomerservice.com y registrar su nueva adquisición:
tsicustomerservice.com
Customer Service Portal
Twin-Star Customer Service online resource to Order Parts,
Product Registration, and to request Product and General Information
Login
DON’T FORGET TO
REGISTER YOUR PRODUCT
ONLINE TO RECEIVE SPECIAL
OFFERS, TIPS AND MORE!
log in >
N’OUBLIEZ PAS D’ENREGISTRER VOTRE PRODUIT EN LIGNE
AFIN DE RECEVOIR DES OFFRES SPÉCIALES,
DES CONSEILS ET PLUS ENCORE!
New Registration
Product
Manuals
FAQs
Help Videos
Manufacturer
Warranty
Order
Tracking
Product
Registration
NO OLVIDE REGISTRAR SU PRODUCTO EN LÍNEA
PARA RECIBIR OFERTAS ESPECIALES,
CONSEJOS Y MÁS!
When registering your product, be sure to sign up for our updates to receive important service information and helpful tips. We value
your privacy and will never share your personal information with other organizations. The information you submit is used only for
providing product related services to you.
Lorsque vous enregistrez votre produit, assurez-vous de vous inscrire à nos mises à jour afin de recevoir d’importantes informations
concernant les services et de précieux conseils. Nous accordons de l’importance à votre vie privée et nous ne communiquerons
jamais vos informations personnelles à d’autres organisations. Les informations que vous fournissez sont utilisées uniquement pour
vous offrir des services en lien avec les produits.
Si vous n’êtes pas en mesure d’effectuer l’enregistrement, conservez votre preuve d’achat pour le remplacement de pièces.
Cuando registre su producto, asegúrese de suscribirse para recibir actualizaciones importantes sobre el servicio y consejos útiles.
Valoramos su privacidad y no compartiremos su información personal con otras organizaciones. La información que envíe se usará
solo para proporcionarle servicios relacionados con el producto.
DEPENDABLE CUSTOMER SERVICE • SERVICE À LA CLIENTÈLE • ATENCIÓN AL CLIENTE CONFIABLE FIABLE
Appelez le service à la clientèle Lundi – Vendredi 8 h 30 – 17 h 30 (HNE)
1.866.661.1218
49
23MM7520REV1.0
IMPORTANT INSTRUCCIONES INSTRUCCIONES
IMPORTANTE
INSTRUCTIONS IMPORTANTE
When using electrical
appliances, basic
precautions should
always be followed to
reduce the risk of fire,
electrical shock, and
injury to persons including
the following:
1.Read all instructions
before using this
2. appliance.
DANGER – High
temperatures may
be generated under
certain abnormal
conditions. Do not
partially or fully cover
or obstruct the front of
this heater. WARNING:
In order to avoid
overheating, do not
cover the heater.
3. CAUTION: Never leave
the heater operating
unattended. Extreme
caution is necessary if
unsupervised children
or invalids are nearby.
4.The appliance is not to
be used by children or
persons with reduced
physical, sensory or
mental capabilities,
or lack of experience
and knowledge,
unless they have been
given supervision or
instruction.
23MM7520REV1.0
50
5.Always unplug this
appliance when not in
use.
6.Do not operate
any heater with a
damaged cord or plug
or after the appliance
malfunctions, or if it
has been dropped
or damaged in any
manner.
7.If the supply cord is
damaged, it must
be replaced by the
manufacturer, its
service agent or
similarly qualified
persons in order to
avoid a hazard.
8.Do not use outdoors.
9.This heater is not
intended for use in
bathrooms, laundry
areas and similar
indoor locations. Never
locate this appliance
where it may fall into a
bathtub or other water
container.
10.Do not run cord
under carpeting. Do
not cover cord with
throw rugs, runners
or the like. Arrange
cord away from traffic
areas and where it will
not be tripped over.
11.To disconnect this
appliance, turn
controls to the off
position, then remove
plug from outlet.
51
23MM7520REV1.0
12.Connect to properly
12.Brancher uniquement
12. Conectar solamente
grounded outlets only.
dans une prise de
a una toma de
This heater is for use on
courant munie d’une
corriente con conexión
a tierra adecuada.
120 volts. The cord has
mise à la terre. Cet
Este calentador debe
a plug as shown at A
appareil de chauffage
ctrical appliances,
precautions
be followed
to reduce the risk a
of été
fire, electrical
shock, and injury
utilizarse
con 120
in Fig.1 basic
Do not
use a 2should always
conçu pour
voltios. El cable incluye
prong adapter. Never
être utilisé sous une
ding the following:
un enchufe tal como
use with an extension
tension de 120 V. La
se muestra en la figura
tructions cord
before or
using
this appliance.
relocatable
fiche du cordon est
A en la Fig.1. No utilice
(outlet/
montrée
la figure
1 moving
ce is hot power
when in tap
use. To
avoid burns, do not un
let bare
skin
touch
hot
surfaces.
If
provided,
useàhandles
when
adaptador de 2
power strip).
en A. Ne pas utiliser
clavijas.
Nunca
use
un clothes
ce. Keep combustible materials, such as furniture,
pillows,
bedding,
papers,
and curtains at de
least33 feet
d’adaptateur
13.This appliance, when
cable de extensión o
broches
à
2
broches.
m the frontinstalled,
of this appliance.
must be
tomas de alimentación
Ne jamais utiliser avec
grounded
reubicable (enchufes/
order to electrically
avoid overheating,
do not cover the heater.
une rallonge ou une
in accordance with
regletas).
d’alimentation
henever the
heater
is leftor,
operating
extreme caution is necessarybarre
if children
or invalids are nearby.
local
codes
in the and unattended,
13.Cuando está instalado,
(multiprises).
absence
local or persons with
ce is not to
be used byofchildren
reduced
physical,
sensory or mental capabilities, or lack of
este
artefacto
debe
codes, with the current
13.Lors de l’installation,
presentar or
una
and knowledge,
unless Canadian
they have been given supervision
instruction.
CSA C22.1
veillez à ce que
conexión eléctrica
Electrical
Code
l’appareil soit mis à la
a tierra según los
ug this appliance
when
not inor
use.
for U.S.A. installations,
terre conformément
códigos locales,
ate any heater
with
a damaged
or plug orsegún
after thelos
appliance
malfunctions, oraux
if it has
beenlocaux,
dropped le
or
follow
local
codescord
and
codes
Códigos
de Electricidad de
the National Electrical
cas échéant, à la plus
any manner.
Canadá CSA C22.1
Code, ANSI/NFPA
récente version du
y cord is damaged,
manufacturer,
its service agent or similarly
persons
para instalaciones
NO.70. it must be replaced by the o,
Code qualified
canadien
de in order
en EE.UU., siga los
l’électricité, CSA C22.1,
azard.14. Do not insert or allow
códigos locales y el
ou, dans le cas des
outdoors. foreign objects to
código nacional de
installations aux É.-U.,
enter any ventilation
electricidad,
ANSI/
is not intended
for
use
in
bathrooms,
laundry
areas
and
similar
indoor
locations.
Never
locate this
appliance
aux codes
locaux
et where it
or exhaust opening
NFPA No. 70.
au code national de
asorthis
may
cause
o a bathtub
other
water
container.
l’électricité, ANSI/NFPA
electricDoshock
or cord with throw rugs, runners or the like. Arrange
cord underan
carpeting.
not cover
nocord
70. away from traffic areas
fire, or damage the
t will not appliance.
be tripped over.
ANT INSTRUCTIONS
ct this appliance, turn controls to the off position, then remove plug from outlet.
properly grounded outlets only, See Fig.1. Do not use a 2 prong adapters.
A
B
Fig.1
ce, when installed, must be electrically grounded in accordance with local codes or, in the absence of local codes,
rent CSA C22.1 Canadian Electrical Code or for U.S.A. installations, follow local codes and the National Electrical
NFPA NO.70.
rt or allow foreign objects to enter any ventilation or exhaust opening as this may cause an electric shock or fire, or
52
23MM7520REV1.0
appliance.
15.To prevent a possible
fire, do not block air
intakes or exhaust in
any manner. Do not
use on soft surfaces,
like a bed, where
opening may become
blocked.
16.This appliance has
hot and arcing or
sparking parts inside.
Do not use it in areas
where gasoline, paint
or flammable liquids
are used or stored. This
fireplace should not
be used as a drying
rack for clothing.
Christmas stockings or
decorations should not
be hung in the area
of it.
17.Use this appliance
only as described in
the manual. Any other
use not recommended
by the manufacturer
may cause fire, electric
shock or injury to
persons.
53
23MM7520REV1.0
18.This heater may
include a visual alarm
to warn that parts of
the heater are getting
excessively hot. If
the alarm flashes
immediately turn the
heater off and inspect
for any objects on or
adjacent to the heater
that may cause high
temperatures. DO NOT
OPERATE THE HEATER
WITH THE ALARM
FLASHING!
SAVE THESE INSTRUCTIONS
GUARDE ESTAS INSTRUCCIONES
CONSERVER CES INSTRUCTIONS
23MM7520REV1.0
54
OPERATION INSTRUCTIONS
INSTRUCCIONES DE OPERACIÓN / INSTRUCTIONS D’OPÉRATION
Control Panel
Panel de control
Panneau de
commande
The heater can be operated by either the remote control or the control panel.
El calentador puede ser operado por el control remoto o el panel de control.
Le chauffage peut être activé soit par la télécommande ou par le panneau de commande.
55
23MM7520REV1.0
FUNCTION
FUNCIÓN / FONCTION
ICON
ICONO / ICÔNE
DESCRIPTION
DESCRIPCIÓN/ DESCRIPTION
FLAME
There are 5 brightness levels that
can be selected and OFF (00)
setting. Settings F5 - F1 decrease in
brightness.
LLAMA
FLAMME
HEATER
Press the heater button on the
control panel to turn on/off(00) and
adjust the heater setting.
To change between °F and °C, press
and hold the HEATER button on the
control panel for 3 seconds.
Presionando el botón el panel
de control del calentador para
encender / apagar(00) el ajuste del
calentador y ajustar el calentador.
CALENTADOR
CHAUFFERETTE
TEMPERATURE INCREASE /
DECREASE
The thermostat setting range
is 62°F - 82°F( 17°C - 27°C) or
continuously ON.
The thermostat is adjustable by 2°F or
1°C increments.
23MM7520REV1.0
56
TEMPERATURA AUMENTARÁN /
DECRASE
TEMPÉRATURE AUGMENTERONT /
DIMINUER
Pressing the timer button will
cycle through the timer settings:
30 minutes, 1 Hour, 2H, 3H, 4H, 5H,
6H and OFF (00).
TEMPORIZADOR
MINUTERIE
De presser sur le bouton de minuterie
(timer) permet de cycler entre les
divers réglages de minuterie; 30
minutes, 1 heure, 2, 3, 4, 5, 6 heures et
éteint (00).
The flame speed is only adjustable from
the remote control. Each flame setting
has 5 speed options available. Setting 1
is slowest ranging up to setting 5 which
is the fastest.
FLAME SPEED
VELOCIDAD DE LLAMA
VITESSE DU FLAMME
57
23MM7520REV1.0
This product is equipped with a Safer
Plug®; an advanced safety device
that helps prevent electrical fires
caused from faulty outlets.
SAFER PLUG®
Overloading of outlets, adapters
and surge protectors may cause
overheating, damage, and increase
risk of fires. Safer Plug® continuously
monitors the temperature in the
plug and outlet and will turn off
the heater to prevent unsafe outlet
overheating.
If the Safer Plug® cuts the power
due to unsafe conditions it will show
an “
”message on the screen.
If this occurs the Safer Plug® has
prevented a potentially unsafe
condition.
To reset the device if this occurs, first
allow the plug to cool down. Once
the plug has cooled down, unplug
the device and wait 5 seconds, then
plug back in and continue to use
normally.
If the Safer Plug® continues to
activate your outlet may be faulty.
Check your heater cord and
plug connections. Faulty wall
outlet connections or loose plugs
can cause the outlet or plug to
overheat. Be sure the plug fits tight
in the outlet. Heaters draw more
current than small appliances, so
overheating of the outlet may occur
even if it has not occurred with the
use of other appliances. During use
check frequently to determine if your
plug, outlet or faceplate is HOT! If so,
discontinue use of the heater and
have a qualified electrician check
and/or replace the faulty outlet(s).
23MM7520REV1.0
58
SAFER PLUG®
59
23MM7520REV1.0
SAFER PLUG®
23MM7520REV1.0
60
TROUBLESHOOTING
SOLUCIÓN DE PROBLEMAS / DÉPANNAGE
PROBLEM
PROBLEMA / PROBLÈME
Display shows “
”
La pantalla muestra “
”
”
ROOT CAUSE
ORIGEN DE LA CAUSA / CAUSE PROBABLE
CORRECTIVE ACTION
MEDIDAS CORRECTIVAS / ACTION CORRECTIVE
The thermostat sensor
is broken or disconnected.
Unplug the fireplace, remove the
back panel of the fireplace and
check that the thermostat is plugged
into the main circuit board. If this
does not solve the problem, contact
customer service for a replacement
thermostat sensor.
Display shows “
”
La pantalla muestra “
Display shows “
”
”
”
La pantalla muestra “
”
The thermostat sensor
short circuited.
Contact customer service for a
replacement thermostat sensor.
Manual Reset overheat protection
has triggered.
Inspect the heater and check
that the air inlets and outlets are
not blocked as this may cause
overheating. Unplug the heater for
30 minutes and allow it to cool down.
Re-plug and operate, but monitor the
heater for signs of overheating. If the
problem persists, discontinue use of
the heater and contact customer
service.
61
23MM7520REV1.0
Display shows “
”
”
Power cord overheating
Check your heater cord and plug
connections. Faulty wall outlet
connections or loose plugs can
cause the outlet or plug to overheat.
Be sure the plug fits tight in the outlet.
Heaters draw more current than
small appliances, so overheating
of the outlet may occur even if it
has not occurred with the use of
other appliances. During use check
frequently to determine if your plug,
outlet or faceplate is HOT! If so,
discontinue use of the heater and
have a qualified electrician check
and/or replace the faulty outlet(s).
protection has activated.
La pantalla muestra “
23MM7520REV1.0
”
62
Heater does not
blow warm air.
Cool down cycle.
Normal operation. Heater will
continue to run for about 15 seconds
before shutting down. Times will vary
based on temperatures. During this
time cool air will blow.
No power, logs do not glow.
No power to the unit
Check that unit is plugged into a
standard 120V outlet. Press power
button several times, make sure power
is set at “ON” position.
”
63
23MM7520REV1.0
Logs glow, but no flame effect.
Flame effect turned off
Press flame button several times.
Heater does not blow warm air.
Thermostat setting is preventing
heater from turning on.
Adjust the temperature settings
to ensure that the thermostat is
set higher than the current room
temperature.
Flame effect works, but heater
function does not and the emberbed
flashes when the heater button is
pressed.
The heater is disabled.
With the power on, press and hold
the POWER button on the control
panel for 10 seconds. Once reenabled the emberbed lights will
flash multiple times.
Remote control is not working.
No batteries
Change the remote batteries.
No hay pilas
23MM7520REV1.0
64
Remote control is not working.
Poor signal
Operate remote transmitter at a slow
measured pace. Press the remote
control buttons with an even motion
and gentle pressure. Repeatedly
pressing buttons in rapid succession
may cause the transmitter to
malfunction.
Mauvais Signal.
Remote control is not working.
Distance
Operate the remote at a distance
less than 20 feet from the front of the
appliance; point the remote
at the control panel.
Distancia.
Distance
65
23MM7520REV1.0
REPLACEMENT PARTS
PIÈCES DE REMPLACEMENT / PIEZAS DE REPUESTO INSTALADAS
PART
PIÈCE / PIEZA
1
2
PART NUMBER
NUMÉRO DE PIÈCE / NÚMERO DE PIEZA
Y20-S281-P40
P10-6-Q
Ember bed with log set
Lit de braise avec bûche
Tronco Incrustado
Y20-S281-P02
4
Control Panel Circuit Board
Contrôle Circuit Board Panel
Placa De Circuito Panel De Control
Y20-S281-P32
5
Main Circuit Board
Panneau de configurationde panneau
de circuit principal
Placa De Circuito Principal
Y20-S281-P15
6
Thermostat Sensor
Capteur de thermostat
Sensor de Termostato
INS-NTC-TM
7
Blower/ Heater assembly
Ensemble ventilateur / réchauffeur
Asamblea de Soplador / Calentador
Y20-S281-P01
8
Y20-S281-P27
9
3
23MM7520REV1.0
P178
66
REPLACEMENT PARTS
PIÈCES DE REMPLACEMENT / PIEZAS DE REPUESTO INSTALADAS
67
23MM7520REV1.0
FCC/IC INFORMATION
INFORMACIÓN DE FCC/IC / INFORMATION CONCERNANT FCC/IC
Warning: Changes or modifications
to this unit not expressly approved by
the party responsible for compliance
could void user’s authority to operate
the equipment.
NOTE: This equipment has been
tested and found to comply with
the limits for Class B digital device,
pursuant to part 15 of the FCC
Rules. These limits are designed
to provide reasonable protection
against harmful interference in a
residential installation. This equipment
generates, uses, and can radiate
radio frequency energy and, if not
installed and used in accordance
with the instructions, may cause
harmful interference to radio
communications.
However, there is no guarantee
that interference will not occur
in a particular installation. If this
equipment does cause harmful
interference to radio or television
reception, which can be determined
by turning the equipment off and
on, the user is encouraged to try to
correct the interference by one or
more of the following measures:
• Reorient or relocate the receiving
antenna.
• Increase the separation between
the equipment and the receiver.
• Connect the equipment into
an outlet on a circuit different
from that to which the receiver is
connected.
• Consult the dealer or an
experienced radio/TV technician
for help.
This device complies with Part 15 of
the FCC Rules. Operation is subject
to the following two conditions:
(1) This device may not cause
harmful interference, and
(2) This device must accept any
interference received, including
interference that may cause
undesired operation.
This Class B digital apparatus
complies with Canadian ICES-003.
23MM7520REV1.0
68
BATTERY REPLACEMENT
REEMPLAZO DE BATERÍA / REMPLACEMENT DES PILES
NOTE: Do not mix old
and new batteries.
Do not mix alkaline, standard
(carbon zinc), or rechargeable
(nicad, ni-mh, etc.) batteries.
AAA 1.5V
AAA 1.5V
CAUTION:
• Do not ingest batteries.
ATTENTION:
• Mise en garde an cas d’ingestion.
• Non-rechargeable batteries
are not to be recharged.
• Batteries are to be inserted
with the correct polarity.
• Exhausted batteries are to be
removed from the product.
• Always purchase the correct size
and grade of battery most suitable
for the intended use.
• Replace all batteries of a set
at the same time.
• Clean the battery contacts and
also those of the device prior to
battery installation.
• Remove used batteries promptly.
69
23MM7520REV1.0
1-YEAR LIMITED WARRANTY
GARANTÍA LIMITADA DE 1 AÑO / GARANTIE LIMITÉE DE 1 AN
The manufacturer warrants that your
new Electric Fireplace is free from
manufacturing and material defects
for a period of one year from date
of purchase, subject to the following
conditions and limitations.
1. Install and operate this
appliance in accordance with
the installation and operating
instructions furnished with
the product at all times. Any
unauthorized repair, alteration,
willful abuse, accident, or misuse
of the product shall nullify this
warranty.
2. This warranty is non-transferable,
and is made to the original owner,
provided that the purchase was
made through an authorized
supplier of the product.
3. The warranty is limited to the
repair or replacement of part(s)
found to be defective in material
or workmanship,
provided that such part(s)
have been subjected to normal
conditions of use and service,
after said defect is confirmed by
the manufacturer’s inspection.
4. The manufacturer may, at its
discretion, fully discharge all
obligations with respect to
this warranty by refunding the
wholesale price of the defective
part(s).
5. Any installation, labor,
construction, transportation, or
other related costs/expenses
arising from defective part(s),
repair, replacement, or otherwise
of same, will not be covered
by this warranty, nor shall
the manufacturer assume
responsibility for same.
6. The owner/user assumes all
other risks, if any, including the
risk of any direct, indirect or
consequential loss or
damage arising out of the use,
or inability to use the product,
except as provided by law.
7. All other warranties – expressed
23MM7520REV1.0
70
or implied –with respect to the
product, its components and
accessories, or any
obligations/liabilities on the part
of the manufacturer are hereby
expressly excluded.
8. The manufacturer neither
assumes, nor authorizes any third
party to assume on its behalf, any
other liabilities with
respect to the sale of the product.
9. The warranties as outlined within
this document do not apply
to non accessories used in
conjunction with the
installation of this product.
10. This warranty gives you specific
legal rights, and you may also
have other rights which vary from
state to state.
This warranty is void if:
a. The fireplace is subjected to
prolonged periods of dampness
or condensation.
b. Any unauthorized alteration,
willful abuse, accident, or
misuse of the product.
c. You do not have the original
receipt of purchase.
71
23MM7520REV1.0
CUSTOMER SERVICE
SERVICIO AL CLIENTE / SERVICE À LA CLIENTÈLE
tsicustomerservice.com
tsicustomerservice.com
tsicustomerservice.com
For Customer Service
Call 1-866-661-1218
Our Customer Service department is
available Monday – Friday
8:30 am – 5:30 pm EST.
We can help you with assembly
and if necessary, replace
damaged/missing parts.
IMPORTANT:
Before contacting Customer Service,
please have this information
available:
• Serial Number
• Model Number
• Sales Receipt or Proof of Purchase
with
1-866-661-1218
tsicustomerservice.com
© 2020, Twin-Star International, Inc. Delray Beach, FL 33445