ARINC AviNet Mail Frequently Asked Questions

AviNet Mail is a messaging service for IATA Type B messaging. It enables users to send and receive messages in various formats, including SMS, FAX, Type B, and ICAO format. Users can access AviNet Mail through the web interface, desktop client, or through trusted SMTP.

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ARINC AviNet Mail FAQ - Version 5 | Manualzz

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AviNet® Mail
for
IATA Type B Messaging
Frequently Asked Technical
Questions (FAQ)
Version 5
ARINC 11-Jun-12 i
Table of Contents
MESSAGING ............................................................................................................................ 2
FUNCTIONALITY ...................................................................................................................... 5
CONFIGURATION/ IMPLEMENTATION .................................................................................... 6
GENERAL ................................................................................................................................ 8
ARINC 11-Jun-12 2
Messaging
1 Can ARINC provide an AFTN address? How can I get an AFTN address?
Yes, ARINC can provide users with an AFTN eight digit address. Carriers with a three
letter ICAO code can provide this info to ARINC and ARINC will request an eight digit
address on their behalf. For carriers without an ICAO code, ARINC may allocate an eight
digit address using ARINC’s ICAO designator (XAA), e.g., AFTN address KANPxxxD.
2 Can I use SMTP/POP3 and HTTPS at the same time?
Yes, STMP (push)/POP3 (pull) and HTTPS may be used at the same time. Both are
included with the mailbox. Most customers use one or the other, but both are available.
3 How do we send Type B IATA teletype messages to SITA users?
ARINC and SITA have a gateway that allows delivery across both networks as shown in
the simplified diagram below.
4 Is there a way for a SITATEX user migrating to ARINC AviNet Mail to retain their
stored SITATEX messages?
Yes, various migration strategies are available.
5 For SITATEX users that switch to AviNet Mail, can they still receive Type B
message from SITATEX users?
Yes, AviNet Mail users may send and receive messages to/from SITATEX users.
ARINC 11-Jun-12 3
6 Can ARINC retrieve undelivered/lost messages?
Yes, simply notify ARINC of the issue and provide as much detail as possible related to
the missing messages (e.g., date/time range). ARINC will work to recover and re-­‐queue
missing messages that all go through the mail server. In the case of an outage, the user
can access or download the message(s) once the connection is restored. In addition,
ARINC archives message for six months and can retransmit if/when necessary.
7 What does QK or QD before the 7-­‐char customer address represent in the Type B
messages?
The QK and QD are message priorities. QU is high priority, QD is low priority, and the
others are "normal" or standard priority (SMTP).
8 Can AviNet Mail Type B messages be sent to SMS and/or Fax?
Yes, Type B messages can be sent to SMS and Fax devices.
9 How do I send an AFTN (ICAO) message?
AviNet Mail has an ICAO form\mask (template) to make it easy to send an AFTN
message to an ICAO eight digit address.
10 How do I send a message from a cell phone or mobile device to a Type B address?
Provide ARINC with the cell phone number and it can be mapped to an IATA Type B
address. The user can then send Type B messages from a cell phone or mobile device to
a Type B address and vice versa.
11 Is it possible for a customer to move/save messages onto their local drive?
Yes, messages may be saved as a HTML page (when using the web interface) or saved to
a local folder/directory (when using The AviNet Mail Desktop Client or any other
POP/IMAP enabled mail client).
12 How many message recipients can be included in a single message (in either email
or IATA Type B format)?
For AviNet E-­‐Mail users, there is no limit to the number of recipients in a message. For a
Type B message, there is a limit of 49 recipients per message. Messages from AviNet
Mail to the Type B messaging network that include more than 49 Type B recipients will
be split up into multiples of 49 recipients per message. For example, a message with
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Key features

  • Secure and Reliable Messaging

  • Supports Various Message Formats: AFTN, SMS, Fax

  • Contact Management and Distribution Lists

  • Web Interface, Desktop Client, Mobile Device Access

  • Double Signature

  • Message Archiving

  • Message Tracking

Frequently asked questions

Users need AviNet Mail Desktop Client or Microsoft Outlook, a standard PC with a web browser and internet access.

The internet connection can be either via 3G, Wireless or ADSL to use AviNet Mail. The medium of the connection is not critical.

AviNet Mail is SSL encrypted between the user’s work station and the AviNet Mail server. Our mail server is firewall protected and is linked directly ARINC’s fully managed private network.

Yes, the ARINC Help Desk is available 24x7x365 by phone +1-800-633-6882 or email [email protected] or IATA address HDQHDXA.

Customer is allowed 5 attempts and after this access to that AviNet Mail Account is restricted for 30 minutes from the PC (IP Address) that was being used at the time the account was locked.

User questions

X C

Linda X.

How can I activate or use a message preview feature in AviNet Mail?

No votes

AviNet Mail does not explicitly detail a dedicated 'message preview' function. However, messages can be accessed and viewed through several alternative methods: AviNet Mail supports IMAP for full access to online folders, its web interface includes an off-line message reader for saving messages as ZIP or HTML files for local viewing, and the AviNet Mail Desktop Client allows users to download messages to their local hard drive.

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