Troubleshooting. Samsung RT18M6215WW, RT21M6215WW/AA, RT18M6215SG/AA, RT18M6213WW/AA, RT21M6215SR, RT18M6213SG/AA, RT18M6215WW/AA, RT21M6213SG/AA, RT21M6213SR/AA, RT21M6215SR/AA

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Troubleshooting

If you encounter a problem with the refrigerator, first check the tables starting below, and then try the suggested solutions. If none of the suggested solutions resolve your problem, please visit our website at www.samsung.com or call Samsung Customer Care at

1-800-SAMSUNG (726-7864).

General

Temperature

Symptom

Fridge/freezer does not operate.

Fridge/freezer temperature is warm.

Possible causes

• Power cord is not plugged in properly.

• Temperature control is not set correctly.

• Refrigerator is located near a heat source or in direct sunlight.

• Not enough clearance between refrigerator and sides/rear.

Fridge/freezer is over-cooling.

• The refrigerator is overloaded. Food is blocking the refrigerator vents.

• Temperature control is not set correctly.

Solution

• Properly plug in the power cord.

• Set the temperature lower.

• Keep the refrigerator away from direct sunlight or a heat source.

• Make sure that there is at least a 2 inch/5 cm gap between the refrigerator's rear and sides and any nearby walls.

• Do not overload the refrigerator. Do not allow food to block ventilation.

• Set the temperature higher.

Interior wall is hot.

• Refrigerator has heat-proof piping in the interior wall.

• To prevent condensation from forming, the refrigerator has heat-proof piping in the front corners.

If the ambient temperature rises, this equipment may not work effectively. This is not a system failure.

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Troubleshooting

Odors

Symptom

Refrigerator has odors.

Possible causes

• Spoiled food.

• Food with strong odors.

Solution

• Clean the refrigerator and remove any spoiled food.

• Make sure strong smelling food is wrapped airtight.

Frost

Symptom

Frost around the vents.

Frost on interior walls.

Possible causes

• Food is blocking the vents.

• Door is not closed properly.

Fruits or vegetables are frozen.

• Fruits or vegetables are stored in the Fresh/Chef

Zone.

Solution

• Make sure no food blocks the refrigerator vents.

• Make sure food does not block the door. Clean the door gasket.

• The Fresh/Chef Zone is only for meat/fish.

Condensation

Symptom Possible causes

Condensation forms on the interior walls.

• If door is left open, moisture enters the refrigerator.

• Food with high moisture content.

Solution

• Remove the moisture and do not leave the door open for extended periods of time or open the door frequently.

• Make sure food is wrapped airtight.

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Auto Ice Maker

Symptom

The ice maker does not produce ice.

Possible causes

• The freezer room is not cold enough.

• The ice maker is turned off.

• The wire connector of the ice maker is not connected properly.

• The water line flowing to the ice maker is bent or kinked.

Solution

• Make sure the cold air outlet is not clogged.

• Make sure the ice maker is turned on. Press and hold

Power Freeze

for 3 seconds, and check if the corresponding indicator turns on.

• Make sure the wire connector from the wire housing is connected properly.

• Make sure the water line in the rear of the refrigerator is not bent or kinked.

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Troubleshooting

Do you hear abnormal sounds from the refrigerator?

Before calling for service, review the information below. Note that you will be charged for any service calls related to normal operating sounds in which no defects were found.

If you have any questions about sounds your refrigerator is making, please call Samsung

Customer Care at 1-800-SAMSUNG (726-7864).

These sounds are normal.

• When starting or ending an operation, the refrigerator may make sounds similar to a car engine ignition. As the operation stabilizes, the sounds will decrease.

Clicking! or Chirping!

Buzzing!

• While the fan is operating, these sounds may occur. When the refrigerator reaches the set temperature, no fan sound will occur.

SSSRRR!

Whir!

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• During a defrost cycle, water may drip on the defrost heater, causing sizzling sounds.

HiSS!

• As the refrigerator cools or freezes, refrigerant gas moves through sealed pipes, causing bubbling sounds.

Bubbling!

• As the refrigerator temperature increases or decreases, plastic parts contract and expand, creating knocking noises. These noises occur during the defrosting cycle or when electronic parts are working.

Cracking!

• For ice maker models: When the water valve opens to fill the ice maker, buzzing sounds may occur.

• Due to pressure equalizing when you open and close the refrigerator door, whooshing sounds may occur.

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