Setting the Gateway through IVR. D-Link DVG-2016S

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3. Setting the Gateway through IVR

VoIP transmits voice data (packet) via the Internet to achieve telecommunications. This means that the telecommunication quality is closely related to the whole network environment. If any one of the telecommunicating parties has insufficient bandwidth or frequent packet loss, the telecommunication quality will be poor. Therefore, an excellent telecommunication can only be created when Gateway is connected to the Internet and when network environment is stable.

Preparation

Install the Gateway according to instructions. Connect the power supply, telephone set, telephone cable, and network cable properly as described in Chapter 2.

If a static IP is used, confirm the desired IP settings of the WAN Port (IP address, Subnet

Mask, and Default gateway). Please contact your local Internet Service Provider (ISP) if you have any questions.

If using dialup ADSL (PPPoE) for network connection, confirm the dialup account number and password.

If users wish to build Gateway under the NAT, Gateway WAN Port IP address and LAN Port should not use the same range. This is to avoid phone failures.

Basic Settings of a Gateway

IP Settings— Connecting Gateway to the Internet.

Gateway provides two setting modes:

1. Telephone IVR Setting Mode

2. Browser Setting Mode

The IVR provides basic query and setting functions, while the browser provides a full setting function.

IVR (Interactive Voice Response)

Gateway provides convenient IVR functions. Users only need to pick up a handset and enter the function code for the query and setting without using a PC.

NOTE: After finishing the settings, make sure the new settings are saved. This is so that the new settings will take effect after the system is restarted.

Instructions

FXS Port: Connected to telephones. To enter IVR mode, enter “ * * password #” after hearing the dial tone. When you hear a second dial tone, the system is in IVR mode, enter the function code. (Please refer to the Advanced Settings on page 35 for these codes)

Example: The factory default code is blank. Enter “**#”. You are now in IVR setting mode, enter the desired code. E.g.: if the code is 1234, then enter “**1234#”. Or If your password is abc123 then you access IVR by pressing ***414243010203#

Once the first setting or query has been completed, you will hear a dial tone. Then use the same procedure to make a second query or setting. To exit IVR mode, simply hang up the phone.

Example: enter “**#” (You are now in IVR mode) enter 101 (to query IP address) the system responds with an IP address you can continue with more settings or queries: enter 111 (to set IP address) enter 192*168*1*2 (IP number).

Save Settings

After entering IVR mode, dial 509 (Save Settings). Wait for about 3 seconds and after hearing a confirmation tone “1”, hang up the phone. Please reboot the Gateway to enable the new settings.

To inquire about current Gateway’s WAN Port IP address

After entering IVR mode, dial 101. The system will repeat the current WAN Port IP address.

If the system does not repeat the IP address, it indicates that the Gateway is not currently connected to the Internet. Please check if the cable connection, account number, and password are correct.