Solving problems. Westinghouse GEK1385LWLPG, GEK1385RW, GEK1385LW, GEK1235RWLPG, GEK1235LWLPG, GEK1235RW, GEK1235LW, PEK1370RW, PEK1370LW, GEK1385W

SOLVING PROBLEMS

SOLVING PROBLEMS

If you have a problem with your appliance, check the table below before calling service. You may be able to avoid a service call by fixing the problem yourself – and so continue cooking.

Note: You may be charged for the service call even in the guarantee period if the problem is due to the causes listed below.

If you need more information, please contact the

Customer Care Centre on:

Australia 1300 363 640

(Centre is open 8am – 5pm Monday to Friday EST) or

If you need information, service or replacement parts please:

Quote 1. Model Number, 2. Serial Number

You can find these on the data plate which can be seen when the oven door is open.

New Zealand 09 573 2384

(Centre is open 8am – 5pm Monday to Friday)

If you have a warranty or spare parts enquiry, you should call the number listed on the back page.

PROBLEM

No spark obtained when electronic igniter is pressed (gas cooker only)

POSSIBLE CAUSE

• Power not turned on

• Household fuse blown

• Circuit breaker tripped

• Spark plug is wet or dirty

• Spark plug is wet or dirty

WHAT TO DO

• Switch on electricity

• Check fuses

• Check circuit breaker

• Dry or clean spark plug

• Dry or clean spark plug No spark obtained when manual igniter is pressed (gas cooker only)

Burner will not light even though igniter is working (gas cooker only)

Oven or grill not working

(electric cooker only)

Note: if the household fuse continues to blow, call the Service Centre

• Gas supply valve is turned off

• Port blockage in ignition area

• Clock not set

• Power not turned on

• Household fuse blown

• Controls incorrectly set

• Circuit breaker tripped

• Clock program set

• Household fuse blown

• Turn on gas supply

• Make sure that ports and ignition area are clean and dry

• Refer to clock instructions pg 17

• Switch on electricity

• Check fuses

• Reset controls

• Check circuit breaker

• Cancel program, see pg 18

• Check fuses

Oven not working (electric cooker only)

Note: if the household fuse continues to blow, call the Service Centre

Oven light not working

Note: if the household fuse continues to blow, call the Service Centre

Oven not heating enough

Electronic clock flashing on display

(electric cooker only)

Note: if the household fuse continues to blow, call the Service Centre unit smoking when first used

• Power not turned on

• Household fuse blown

• Circuit breaker tripped

• Lamp blown or loose in socket

• Foil or trays on bottom of oven

• Heat escaping through incorrectly sealed door

• The set oven temperature is incorrect

• Power failure or interruption

• Household fuse blown or power supply is off

• Switch on electricity

• Check fuses

• Check circuit breaker

• Replace or tighten globe pg 20

• Remove foil or trays

• Check door is properly closed

• Change set oven temperature

• Reset time of day

• Check fuses, power supply

Condensation building up

Odours on first use of oven

60 minute timer not audible

Oven shelf tight

Clock display off

Note: if the household fuse continues to blow, call the Service Centre

• Protective oils being removed

• Too much water used when cooking

• Timer not wound sufficiently

• Oven shelf not inserted correctly, may be upside down or back to front

• Display switched off

• Household fuse blown or power supply is off

• Turn grill on high for 10 minutes

• Turn oven on high for 10 minutes

• Reduce amount of water

• Leave door open after cooking, if food is to be left in oven to keep warm

• This is normal

• Turn timer knob past 15 minute mark then to the required number of minutes, see pg 17

• Remove shelf and insert as per diagram pg 7

• To switch display on refer to pg 18

• Check fuses, power supply

Note: only authorised service centres should carry out servicing. otherwise warranty may be void.