Glossary. Alcatel-Lucent Alcatel 4400, Advanced Reflexes

Glossary

Associated extension

If your extension is linked to another extension on the system, this extension is known as your associated extension.

Back and forth

If you have two calls in progress on your extension you may

‘shuttle’ between the two, talking to each one, without the other being able to hear.

Broker Call

A function which allows you to hold two calls at once, switching from one to the other.

Call parking

If you answer a call on someone else’s extension, you may

‘park’ the call, so that you may return to your own extension and retrieve the call from there.

Call pick up

To answer a call that is ringing on another extension.

Call back

You may book a request for a busy or unanswered extension to call you back.

Category of service

Each extension on the system is given its own class of service

(COS). Your COS determines the system features you are allowed to use, and what types of outside calls you can make.

For example, you may be allowed to make any type of call, including international, or you may be restricted to local calls only.

Charge counters

The charging counters on your extension indicate the cost or the number of units used during your last call, as well as the total amount of time or units used since your counter was last reset.

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Conference call

This allows three callers to carry out a conversation together.

DTMF

Dual Tone Multi Frequency - a method of sending signals over a telephone link. Each digit dialled represents a combination of tones.

Enquiry call

During a call you may call a second person. As soon as you dial the second number, the first call is automatically put on hold. When you have finished your enquiry call you may return to your initial call.

Feature codes

Most of the programmable features may be activated by dialling a specific number (see page 1).

“Follow me” forwarding

When you are away from your own extension, “follow me” forwarding allows you to receive your calls at your current extension. This feature is activated at the destination extension.

Forwarding

Redirecting calls to another destination.

Hold

You may place a call on hold in order to carry out another function or to prevent the caller from hearing you.

Hunting group

A group of extensions which are linked by a code number.

When this number is dialled the system ‘hunts’ for a free extension within the group. Any extension within a group may answer a group call by entering a feature code.

Intrusion

If an extension or line is busy you may be authorised to intrude on that extension, in order to contact the person urgently.

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Line Key

A key which access to a telephone line

Multiline operation

This optional feature allows you to have several lines on your extension. You may therefore deal with several calls at the same time.

Paging

If you dial an extension and receive no response, it may be possible to contact the user via a pager.

Personal code

A code which is used when accessing advanced features.

Redial

To call again the last external number dialled.

Substitution

When you are away from your own extension, substitution allows you to use your current extension as if it were your own. You effectively substitute one extension and its features for another. This feature is deactivated once you replace the handset.

System memory numbers

A list of numbers which are programmed in a central memory by the installer or operator. They are used for abbreviated dialling.

Transfer

To send a call from your extension to another.

Wait on

If the extension you called is busy you may “wait on” that extension. The extension will be informed that you are waiting by an audible tone.

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Notes

-Alcatel User Guide Advanced

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