Temp Folder. Psion Teklogix Computer, netpad Win CE 4.1

Chapter 9: Troubleshooting the netpad

Basic Troubleshooting For Your netpad

9.2.2 Basic Troubleshooting For Your netpad

1. Close down all applications. To see all active programs, look on the taskbar. Each program running will have a button. The programs can be activated then closed normally, or if necessary, you can right-click on the program’s taskbar button and choose Close from the context menu.

2. Check that the PC Connection setting in the Control Panel is enabled and set to the correct serial port. Note that a partnership must already exist for the Infrared port to use ActiveSync correctly.

3. Perform a soft reset on the netpad.

9.2.3 Basic Troubleshooting For Your PC

1. Close down any other open applications in Windows.

2. If you have a laptop:

• Make sure you have no PC Cards (PCMCIA cards) plugged in.

• Most laptops have power-saving features that disable the COM ports.

Turn these power saving options OFF.

• If your PC has an Infrared port, make sure it is disabled and your serial/COM ports are enabled. Psion Teklogix can support you with any of these issues. Check the laptop’s manual or contact the manufacturers support department to get these issues rectified.

3. The ActiveSync Connection server icon is in the bottom right-hand corner of your PC Screen. When you are not connected, it is a grey circle. When you have made a successful connection, it becomes a green circle.

• Right-click the ActiveSync icon and choose Connection Settings from the context menu.

Psion Teklogix netpad Win CE 4.1 User Manual 97

Chapter 9: Troubleshooting the netpad

Device Conflicts

• Make sure that the correct connection type is checked.

• It is possible for ActiveSync to conflict with a modem or mouse. Symptoms are the mouse pointer intermittently locking up or software that uses the modem intermittently freezing. Check your PC’s device manager for conflicts.

4. If you are using Windows NT 4.0, check that you have at least

Service Pack 3 installed. If necessary, install it or contact your Systems

Administrator.

9.2.4 Device Conflicts

To check for device conflicts:

1. Click on the Start button, select Settings and then Control Panel.

2. Double-click on the System icon.

3. On the Device manager page of the System properties dialogue, check for icons marked with a symbol.

98 Psion Teklogix netpad Win CE 4.1 User Manual