Frequently Asked Questions. A-image AWB-IR

Network protocols

TCP、UDP、IP、ARP、ICMP、DHCP、DNS、HTTP、

FTP、SMTP、NTP、PPPoE、UPnP、DDNS

Stream type HTTP, RTSP/RTP/RTCP, 3GPP

Network connection Ethernet (10BASE-T/100BASE-TX)

Wireless LAN

Wireless technology IEEE802.11b/g/n

Frequency 2.412-2.462GHz

Transmission speed

150Mbps/54Mbps/11Mbps/5.5Mbps/2Mbps/1Mbps(Aut o Switch)

Security

WEP (64/128 bit)、 WPA-PSK(AES/TKIP)、

WPA2-PSK(AES/TKIP)

General

Power requirements DC 12V

Power consumption 3.75W

Operating temperature

-20 to +60 °C (-4 to +140 °F)

Storage temperature -20 to +60 °C (-4 to +140 °F)

Operating humidity 20～80%RH(Non-condensing)

Storage humidity

Dimensions(W x D x H

20～95%RH(Non-condensing) mm)

Weight(Main Body)

PC system requirements

φ70mmX190mm

750g

Operating system

Processor

Memory

Windows 2000、XP、VISTA、Windows 7、Linux、Android、 iphone OS、windows Moblie、BlackBerry OS

Intel Pentium III, 1GHz or Higher

256MB RAM Minimum

Web browser

Microsoft Internet Explorer Version 5.5 or Later Safari、

Mozilla Firefox、Google Chrome and most other

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browsers

Frequently Asked Questions

If the Network Camera is not working properly, these suggestions might help you identify the problem. If the problem persists check the support pages on Network Camera Technical Support Site.

Problem Cause and Remedy

Forget the IP address of network camera.

1. Use Camera Setup.

2. Use UPNP (for XP/Vista OS)

3. PPPoE IP Notification can send e-mail to your mailbox

4. Reset your Network to default IP address

Forget the password to access the setting interface.

Initialize the network camera by pressing the RESET button. Note that all configuration settings will be lost.

Wireless communication does not work.

The picture viewing interface does not appear.

1. Signal strength is weak. Relocate the camera or remove the obstacle around it.

2. Make sure the SSID and Encryption settings are identical.

3. Check for any interference from other equipment.

1. Check that your internet explorer settings allow you to download and install ActiveX controls.

2. Maximum 16 users are allowed to access the camera simultaneously through network.

3. Network traffic may prevent the viewing interface from appearing quickly. Wait for a while.

How many users can view the same camera at the same time?

How many cameras can we view in one window?

How many cameras can we view in the browser?

16

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Countless. Depends on the network speed.

When the camera is viewing in the browser, can we use the same PC and view the same camera in another browser window?

No, the camera knows it’s already open.

The color of the picture is strange. Confirm the color setting of PC is 16 bits or more.

The unreadable characters are displayed.

Set the Encoding or the Character Set of the selected language on the web browser.

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Can the camera support viewing in

Mac, Linux OS?

Can the camera support viewing in

Windows mobile, Blackberry, Nokia?

Yes, In Mac, Linux OS, we support viewing in the website, using DDNS.

The PC softwares only support all Windows OS so far.

Yes. Open the browser, input the DDNS+/mobile, for example: 183.14.122.239:8150/mobile

Now we can view videos or pictures.

Why in Mac OS, the videos delay 2 seconds?

Why we see strips in the videos?

How to set the video quality in iPhone,

iPad， Android devices.

Because the Mac OS only support QuickTime player in browsers. So it delays 2 seconds. Other OS will not delay.

Because of the electricity. Some country like USA is

60Hz, yet Europe is 50Hz. For example：In USA, the camera should choose 60Hz, otherwise we will see strips in the videos. The following picture is the steps.

Please see the below steps.

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