CHAPTER 2: CLIMADIFF After Sales Service
Any orders for spare parts should be sent to SIDEPAR via their website www.sidepar.fr
, by browsing to the section "Orders", "New order" and stipulating the following information for orders under warranty:
- Device reference/model
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Serial number
Commissioning date
Description of the fault
Customer's address and telephone number
You can access detailed illustrations available on the website.
SIDEPAR S.A.S.
27-29 rue Henri Farman
93297 TREMBLAY-EN-FRANCE, France
Tel.: +33 (0) 141 514 070
Fax: +33 (0) 141 514 080
Email: [email protected]
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No shipping costs are charged for parts under warranty. On the other hand, a contribution to the operating costs (EUR 10.50, exclusive of tax regardless of the amount of the order) shall be charged for all orders of parts that are no longer under warranty, any accessories or consumables.
In this case, transport costs for all shipments shall also be charged to you. Orders shall be processed within 48 hours, although this can vary depending on the size of your orders.
Opening an account with SIDEPAR requires a prior application by the distributor/reseller. Once your account has been opened, your login details to the site will be sent to you.
The website also enables you to monitor the progress of your orders and check the availability* of the parts during input (*only as a guide, once the order is being processed by Sidepar the status for the part may have changed).
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C h a a p t t e r r 3
M U L T I I P U R P O S E
W I I N E C A B I I N E T S
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